Jose was extremely responsive and friendly. He’s also quick to assure me that he’s a step away if I require any help. One thing to note is that there are MANY STAIRS and cars cannot enter the streets because they are narrow, so you will need to ensure that you can lift your luggages or have someone that can. Another thing is that the unit (especially the washroom) can get really humid when it rains, but I understand this is out of Jose’s control.