Our stay was not awful but also not great. The apartment is in a great location, close to the metro and cafes without being in a heavily touristed area. It was very clean and bright which we appreciated. Silver was also very prompt with communication. We did experience a few disappointments however...
Check-in was difficult. Despite giving a specific arrival time we were instructed to send a message when we gotten the door open. I assumed this meant we could retrieve the key from the lobby but discovered that this confusion came from a language barrier and really we were to message upon arrival. Due to not having international cell service this involved having to leave again to find WiFi to message which was frustrating as we were exhausted and unfamiliar with the area and again, had no WiFi in order to look anything up.
The apartment seemed well supplied but despite indicating we would be using the sofa bed there were no sheets or pillows supplied for it. Also we took the place because we wanted kitchen usage but the oven didn’t turn on. I notified the host about this and she assured me she would be over the next day to check it out but didn’t come and never followed up. The apartment had a bit of a funky smell which we discovered was the mop bucket left unemptied in the closet which we had to take care of.
The internet stopped working two days into our week stay and never returned. Again, although the host responded to my messages quickly, she never initiated follow-up and i had to inquire a few times before getting any sort of explanation (apparently the issue was a glitch with the provider).
The final straw was that after confirming I would be checking out at noon (the posted time), I returned from a small morning outing at 11:30 to find the apartment opened and the host and her friend had started to clean despite it being obvious my luggage was still there. No apology was offered and they continued to work while I finished gathering my things and using the facilities. Thankfully I had packed and put everything in order before going out but needless to say, this intrusion was very much unappreciated.
This apartment had a lot of potential but I will never stay at one of Silver’s properties again.