We had a fantastic stay, it's a lovely flat with everything you need for a short city break in a neighbourhood that feels more like the real Lisbon then the usual tourist hotspots.
Francisco was very accommodating, providing an extra bed for our small daughter. As we were running late for arrival we picked up the keys at the neighbours and then left them in the flat as we left, so unfortunately we never met Francisco in person, but his responses to any queries were always quick.