Isabel is very friendly. She doesn't speak English, but does her best to understand you, and letting you know what she want's to tell you. She is very good with Google translate. :-)
She told me where to get some grocerys and where I could eat (I arrived in the evening). The room was very clean, and perfect for me.
It was just a little walk from the airport, very easy when you're in between flights, like I was. The metro also stops at the airport (of course), so a little trip into Lissabon was very easy to make.