We rented the apartment and it is a very nice one located in a beautiful area in Lisbon “Chiado”
Unfortunately it mentions in the Amenities that the apartment is air conditioned but upon checking in there was only 1 split unit in the living room and a small fan in one bedroom and a ceiling fan in the other which resulted in bad sleeping experience throughout our stay (it was hot and if you open the windows there is street noise at night and early morning) and some of us had to sleep in the living room
Although I sent a message to fix the issue no one replied
Moreover the electronic lock system was down so we couldn’t access the apartment and when we tried to manually open the apartment through the padlock that also didn’t work and they had to come and reboot the system and still didn’t do the job so we were given 1 key and that limited our movement as we had to interrupt our experience to let family members to enter the apartment
They showed up apartment for the lock issue I asked about the A/C issue and the reply was they are still working on it and of course nothing happened
Of course I escalated the issue with Airbnb help center for the misleading amenity and they took quick action and offered us a refund that was credited immediately to my credit card
Overall it is a nice apartment and in great location but the have to manage the A/C issue , sleep deprivation is not a cool thing when you are on vacation