Communication with Renan was very easy and simple, self check-in with a code previously sent worked impressively well.
There was a problem with the studio booked and Renan kindly upgrade our booking giving us a bigger 1 bed flat. Also allowed us an earlier check-in (to leave luggage while the flat was being prepared).
We had a problem with the shower - hot water wasn't enough for two showers in a row. Text Renan, who promptly replied, but unfortunately the problem wasn't resolved while we where there.
The quality of design, finishes and furniture / accessories is amazing, the most beautiful and tasteful airbnb I've ever seen.