Maddie is very kind, I had a super last minute request and she was accepted it and was very helpful! The place is so central and close to many monuments, shops, food places, and public transport. The location is beautiful, and truly authentic experience. Close to Alfama, where you can find live Fado music in the place where it was born. Maddie was also really helpful, and responded quickly, she even recommended use a place to listen to Fado. The flat itself was clean, and had all amenities that were needed, something about it felt cozy, very good energy there. One thing I will say, there are a lot of stairs to get there, actually there are a lot of stairs in Lisbon in general, but we found out from a local that there is an elevator that takes you up to the the street a little further down! Such a leg saver, especially at night, if you can find out the location of it you won't regret it!