The apt was nice, cozy and bright in a quiet building. The bed was very comfortable. I had chosen it based on reviews saying the location was great but it really had a negative impact on our stay. There was a street festival happening with thousands of people right in front of the apt partying until 4:00 am with loud music blaring. Being at a high point in Alfama it was always a challenge getting around with the crowded narrow streets and we ended up using Ubers a lot.
There were limited towels and linens. I asked for pillow cases for the extra pillows but never heard back. No dish or laundry soap so you may want to bring your own. We never met a concierge and there was no welcome handbook with suggested areas or restaurants to try. It felt very impersonal.