This was the worst Airbnb experience. The apartment was hosted by a new company, not Daniel. Airbnb should NOT allow changes to the host after booking. I booked this Airbnb based on reviews of Daniel and the service of the new company was horrible.
The person who met us was 30 min late, so we waited on the street with our luggage. He was clearly new, as he had never been to the apartment before and wasn’t sure which door to open. The worst part was charging us a 15€ fee for “late check in” after 8pm, which was nowhere on the Airbnb profile (it just says check in until 10pm). He spent 45 min calling various people and trying to find the policy, and had to go to the new company’s Hotels.com profile to show us. We ended up paying him just to stop wasting our time.