We had a very good stay, communication leading up to and during our stay was great (all via email text & phone). We didn't meet Sandra or Carlos but we met a wonderful lady called Maria during check in (we had a great conversation with her even though we speak no Portuguese and she speaks no English).
The place is cosy, but it's clean, well located and has all the amenities for a pleasant short term stay.
The bottle of wine was a great touch and went down a treat! Thank you for hosting us :)