Pedro responded promptly to all emails, and he was waiting for us when we came out of the airport. He escorted us all the way to the apartment, even carrying my suitcase for me! Pedro provided many thoughtful extras in the apartment itself, like plenty of Keurig coffee pods, big paper napkins, and a huge bowl of fruit. The apartment itself is very comfortable, with excellent wifi, a fine bed, and a good shower. It's location, too, was perfect--quiet, residential and within charming walking distance of all major attractions. I can't think of any way in which Pedro could have improved upon our experience in Lisbon.