We immediately felt at home in the apartment. It looks just like in the pictures and is very spacious. Carolina met us and she was very friendly. When we had a problem with the shower she took care of it immediately. The location couldn't be better: on one of the most pretty streets in all of Lisbon with a lot of funky bars and restaurants. The street does get very noisy at night, it's doable when you sleep with the windows closed.
Small downsides: the shower didn't get very warm and the mattresses are in need of a replacement.