Due to flight cancellations out of our control 3 guests were not able to make it, and promptly messaged the host to figure out arrangements, but no reply and we were left to figure things out on our own. Then on the day, the key wasn't in the box it was supposed to be in and had to wait 30 minutes (in the heatwave) for the host to arrive and pass the keys over. Also, although the host does not reply to messages about advice for changing the booking, he is very fast to reply that we CANNOT leave luggage in the storage space although on the listing it says you can. Throwing a wrench in the plans leading up to check-in. All this was BEFORE entering the house. Once we entered:
1) It was dirty. There was dirt, dust, mold, cracks etc. across the kitchen including the sink, laundry machine, cooking area, microwave, dining table etc. Also, all the window sills and corners of walls had lots of accumulated dust and not clean. Also the shutters don't fully open.
2) There is a chair hammock in the living room which is completely broken and half the chair needs repairing. We sat on it and realized how unstable it was and noticed that the knot that ties it on the top was also loose
3) *most important* - The toilets were not clean at all. The hygiene conditions are unacceptable in both post-covid and pre-covid travels. There are 2 toilets, the one in the en suite had residual/stains all over the tiles and some of the tiles were completely fallen off and not replaced. Guests can easily cut themselves from the hole as a result of missing tile in the shower. The flooring was “soft” – potentially leakage underneath as it emits a sewage smells. Also, the shower head cannot be fixed into the head holder and the main shower head is also missing! Not to mention the cracks and corners were covered with mold/bacteria/dirt. The second toilet also had a lot of dirt and cracks on the walls as well. Lastly, the shower in the en suite also drains very slowly so this is adds up to the unpleasant experience.
It was a full-bodied experience of the worst airbnb ever. But once it was over we still got an e-mail from the host about giving him a 5-star rating and hoped we enjoyed our stay. We didn't, but thanks for asking I guess.
We lodged a complaint with airbnb left the day before we were supposed to check out.