Maria was responsible. The apartment was centrally located in the lower part of Lisbon and it was great to have the elevator up to the 4th floor followed by an easy flight of stairs. View from the apartment was decent but not exactly as the photos since there was construction on the street right in front. Very quiet at night, strong hot shower, spacious kitchen and heating all made a comfortable stay. Flexible check-in was also a bonus but requires access to internet in order to open front door. Maria was kind to offer a cot for our baby but unfortunately the cleaning person forgot the high chair as per the Amenities list so I ended up holding our 9-month old for her meal time during our stay. We were also not very used to the spring mattresses that were sinking in and making loud sounds every time we made a small movement, not sure if that's normal or it's time for replacement.