Suzanna and Marco tried to help with everything, even if they couldn't solve the issue. Marco met us on the day so that was useful as it takes time to orientate yourself. The apartment was small but no smaller than expected as most places in Lisbon seem pretty small - city accommodation generally is. When we were there at the end of October it was pretty rainy and the window leaked into the laundry room onto my case that got soaked. Suzana and Marco said they are planning to fix it straight away so I don't think it will be an issue for anyone else. We also saw a cockroach one night, but I suppose that they are not so unusual on the continent. I think that in the summer this apartment will be a great place to stay in as it is well located to get to different places in the area. In the autumn it was difficult to dry everything - but I suspect other places would be the same in the wet weather if they are on the ground floor with no garden, balcony or yard. In general a good base with great local bakeries and coffee. We also went to a very local bar which is worth a visit! The hosts were helpful even if everything was not solved.