This is a great place to stay in Lisbon. It's in a more residential area, so you get can get a break from all the action in the centro. 5 minute walk to the metro that takes you to the centro. 1 minute walk to the metro that goes east/west, so great for day tripping over to Sintra. I had no interaction with the host upon arrival or during my stay, but not problems were had. Laundry and streaming capabilities on the TV made this place nice for my longer stay.