1. LOCATION
Joana's place is not located in Baixa as the description suggests. It is located next to one of Lisbon's busiest streets and thus it's very well communicated but also extremely loud all day and night. If you're planing to rest - this is not a place for you.
2. CHECK IN AND CHECK OUT. BE CAREFUL!!!!
Hidden check in and check out costs! You may only check in for free between 3pm and 8 pm. Otherwise you have to pay between 20-50eur.
Joana was 45 minutes late for the check in. She didn't inform upfront and didn't pick up 5 calls but send a very impolite – informative message that the check in will be late. After I expressed my disappointment she started to threaten me that she will cancel the booking leaving me and my 7 friends on the street on Sunday night... During the check in nothing was explained about the house (like where to throw trash etc) and there was no recommendations about the city nor the neighbourhood. The person who checked us in (Hugo) was also impolite. YOU DON"T FEEL WELCOMED NOR IMPORTANT ANYHOW!
3. THE HOUSE.
It is very loud because of the street it is located by but also the whole building next door is in renovation waking you up very early - if you even manage to sleep despite the crazy amount of mosquitos and noise from the street. Then it lacks amenities, like toilet paper, trash bags, glasses (only 3 and each is different) etc. The bathrooms have leaking showers forcing you to clean the bathrooms after every shower. The water heater will not do for 7 people as it is too small so you have to constantly take a cold shower... It is 3rd floor with no lift.
4. THE HOST
The host is unprofessional and unkind. We had a problem as one of our friends got a stroke and couldn't travel with us what upset us a lot of course. I asked Joana if she can refund them but she didn't even respond and her next message was a question about our check out... The communication with Joana was difficult (not picking up the phone when we were there to check in) . The rest was very informative - mainly about the check out (on the day we checked in she already asked about our check out and we were staying 10 days!!!). She often confuses the guests among the houses she manages... Then the fact that she wanted to kick us out with no reason was also very upsetting and disturbing.
If you're looking for a place that makes you feel welcome and pleasant this is not a place for you. We had a difficult start to those holidays because of our sick friend but Joana made everything possible to make it terrible experience and to make us feel not welcome in the house - which is a business and not someone's property they share. You are treated like the $ you pay for the house and that's what matters. We paid almost 3k euro for our stay and she still wanted to charge us 40eur for late check in as our flight was delayed! I don't recommend this experience at all.