I stayed in this flat for a week, and that was far too long. If you're just crashing for a night it might be fine, but it's just a sofabed and a roof and that's it. I would definitely not stay here again.
The summary is that this place is a proper AirBnb factory. I've stayed in many purpose-made AirBnb flats in Europe and when they're well thought out they can be great. But on this place, they've cut way too many corners and it ends up being quite uncomfortable and overall leaving a bad taste. Don't let the cute picture of the couple fool you into thinking this is someone's home. It doesn't feel like a home at all.
When I entered the flat I realised it was a lot smaller than I had thought. There is a very sneaky picture they have on their profile which makes use of a full-wall mirror to make it look twice the size it really is. So that was a fairly unpleasant surprise. The owner did call me to ask if there was anything he could do, but having rejected all my suggestions, his actions speak louder than his words in suggesting that he's not concerned.
The flat is in a great location, but the street is very loud. I was woken up by banging and by the tram every day.
Corners cut:
- There is an iron, but no ironing board. Not very useful...
- They have only one toilet roll (for a 1-week stay).
- There is no hand soap anywhere or shower gel, so I had to shop before I could wash my hands or shower upon arrival.
- There is a painting hanging above the bed, but they haven't bothered to properly attach to the wall, so it falls down all the time. I didn't mind at first but it gets progressively more irritating over your stay.
- The duvet cover doesn't fir the duvet properly (and it has no buttons so it's easier to get on/off between each guest), which means you have to replace it every day before you sleep.
- There are blood stains on the duvet, which I noticed every day as I was re-fitting the duvet cover.
- Nobody meets you when you arrive. There's an app they send you which is supposed to unlock the doors, which is fine, except it didn't work, so I had to call the office and get the lady there to open it remotely.
- I specified that I needed decent internet as I was going to Lisbon to work for a week. The internet was ok (at best) when it was working but it cuts out, which is pretty debilitating when you're on a work skype call!
To cap it all off, on the day I was leaving, I asked for a 2-hour extension on the check out time as I knew I had an important call and I wanted somewhere quiet and private. The lady in the office who runs this place said it was impossible (even though I cleaned the whole place up myself to make it easy for the cleaner). Then I asked for a 1-hour extension and got a super grumpy message back saying that was fine. I couldn't believe they had the gall to take that tone after the shabby experience I'd had all week.
I left feeling like I really deserved a refund. Even if they sort out the problems I've mentioned, this place is run by people who are happy to provide this standard. So you're not going to get looked after.
Lisbon has many places you can stay. I recommend looking up somewhere which is not run by the same people who run this place.