We arrived on July 12 from Porto, due to the rail strike we didn’t arrive in Lisbon until 7pm. We tried to contact our host but got no response until after 10pm when they claimed that they had waited until after 8pm and that their phone had been available,. Then why did it take 3 hours for the host to reply to our attempts at communication
As a result of this we had to book into a hotel (cost €600). Your app claims that it will take care of your guests, you and AirBNB failed miserably.