We had a wonderful stay in Lisbon at this gorgeous apartment. Fantastic location right in the heart of Alfama, close to the metro station and an easy walk into the centre of the city. Whilst we didn't meet Erina or Sofia communication was good, the directions to and instructions on how to get in to the apartment were clear. The apartment had everything we needed for our stay and whilst the steep stairs were difficult to climb with large suitcases we had no problems the rest of the time and soon got used to them. Will definitely be recommending Lisbon and this apartment.