We really loved this location. It was close to the Baixa-Chaido metro stop and a few bus stops. A grocery and produce store about a 6 minute walk away. I didn’t find it too loud with the shutters closed. The kitchen is great with tons of counter space and everything you need for cooking. The couch is more like a daybed and part of a nice grouping to curl up and hang out. I found it very homey and comfortable. This apt is about ⅓ up the hill and on the outskirts of Bairrio Alto, which means walking home after a night of drinking will be downhill. Shopping, R Augusta, Santa Justa elevator etc. are downhill.
We encountered a few bumps during our stay and our host responded quickly, kindly and very professionally the entire time. The customer service was absolutely amazing. They continued to work with me to find an acceptable resolution and I was very grateful for that given we were there for 3+ weeks.