The hosts were very prompt about responding to my messages and questions about the check in process. The locker room is available before and after your stay to leave luggage and is very secure and helpful. We utilized it and enjoyed not having to carry our bags around Lisbon with us. The apartment is very well decorated and felt like home even though we were only there for a short time. We loved it so much that instead of going out at night we drank wine in the living room to enjoy the space a little more. My only complaint about this place is that I did not spend enough time there and my trip to Lisbon was too short! It is in a perfect location near many of the sites and was very easy to fine. I loved this place!