The flat was Ok. The shower was its best feature and the general design was nice. On the not so good side, it was tiny (20m2), the beds were like concrete, it was very noisy from the street and neighbours above, and the bathroom had a massive window in its door so there wasn't much privacy. The customer service was not good. Christophe didn't write back to questions I asked him about check in. Both my friend and i couldn't find his phone number on WhatsApp. When we arrived at the flat, his colleague Daga was late picking us up, the key was stiff so it took her 10 mins to open the door. When we got into the flat, it hadn't been cleaned after the previous guests so we had to wait after a long journey while the cleaner rushed to her job. We also had to proactively tell the host that the flat hadn't been cleaned..we got the feeling Daga would have left it if we hadn't said something. Whilst staying in the flat, we complained about these issues. The message we got back from the host was defensive. This is basically a classic example of how not to treat your customers.