Joana was so friendly and welcoming and explained everything in detail to us! She was very generous and even provided us with wine, fruits, water, juice, beer, jam and much more the first day - so she basically went grocery shopping for us!! We just arrived and relaxed! The flat is very conveniently suited, we did everything by foot and the tram 28, which is the famous little one in Lissabon, is super close and brings you directly to the main part. The view from the balcony is just incredible! We really enjoyed our stay in Lissabon!