I have been a member of the Airbnb community for many years, in all that time, and after many many stays, I have never written a bad review until now. This apartment had zero reviews, which I should have been smart enough to see through. The photos look amazing, newly renovated, this apartment is not a new rental, it’s very worn. We arrived at the apartment and it was so dirty that we went to a market and bought cleaning supplies. The walls were dirty, kitchen cabinets and countertops had grease on them, the split unit AC filters were very dirty, and we had to cover the sofa with a sheet to sit down. The apartment had a very bad smell of burnt cooking oil, we had to leave the windows open for hours and the smell never lifted. I complained in writing to “Feels like Home” and was told a customer care representative would reach out to us, this never happened. I suggest reading reviews before choosing your place to stay, reviews are invaluable and I will not make this mistake again. Had they at least called to try to resolve the situation, this review may have been a little different. I am a super host with two properties listed on Airbnb, insuring your guests needs are met is a very important part of hosting and key to providing your guests with a nice vacation experience.