Luiz made me feel very welcome from the start! He was very easy to get hold of and flexible about when to meet, and once in the apartment made sure I knew where everything was and that I knew how to use all the devices. I particularly appreciated the extra details, like leaving us fresh fruit and bread, as well as guide books and information about what to see and do in the local area. It took less than 5 minutes to get to the station, and we had everything we needed close by, including a pastelaria and a supermarket.