My 21 year old daughter and I spent 5 nights at Tram 28. Everything about this stay was perfect and we would return in a heartbeat. Andre and Luis (brothers) were at the building when we arrived and spent 30 minutes explaining the area, the flat, making dinner reservations, showing us where the grocery and good restaurants were and getting us checked in. The family office is in the building, so at least one of the brothers is usually available. They helped carry our bags up (and down) the 4 flights of stairs, and made us feel extremely welcome. We had some very minor issues with the unit the first day (like a leaky shower door) and they were all taken care of by time we returned the next day. The location is wonderful. You can easily walk into the center, or take the trams that ramble by outside the door. The Castle is 10 minutes up the hill, there is a superb museum on the corner and two lovely view areas across the street. The family owns the restaurant next door and Andre and his father are the chefs. We ate there our first night and the food and service were superb. (We realized later it's one of Rick Steve's Lisbon favorites!) Don't miss it! The flat itself was perfect for my daughter and me. The beds were comfortable, and although there was no A/C, fans helped keep things cool. It was a treat to open the bedroom windows and watch people mingling in the church square, listen to the tram rattle by, see the cruise ships arrive, and watch the gorgeous sunrise each morning, coffee in hand. The view is beautiful. Amenities were perfect. We washed clothes in the new washer and hung them on the clothesline to dry. The kitchen was a good size and had everything we needed, including a starter pack of coffee, tea, breakfast items, and a welcome liqueur. The Wifi worked perfectly. We didn't use the TV (only Portuguese stations). The living/dining area is small, but comfortable. Remember that the stairs are steep and narrow and could be a struggle for those less mobile. (That's really the only "negative" to this apartment). The brothers have paid attention to every detail and the love for their little flat shows in the care they take of it. It's adorable and comfortable and my daughter and I were impressed by the owners' concern for our comfort, their friendliness, and their attention to making everything in their flat as perfect as can be. (They even remembered my daughter's birthday and left her a box of chocolates and a sweet card - now that's going above and beyond!) We loved everything about this AirBnB and cannot recommend it more highly. We were very sad to leave Lisbon and Tram 28 and hope to return soon.