Very bad communication before and during the stay. They don't answer, you have to actively reach them for the check-in instructions. Also we had water leaks during our stay and sent a message, but we never got a reply. They give the feeling they don't care since they got their money. We had fungus on the ceiling and broken floor because of water damage. Also when it rains the whole hallway corridor gets soaked. In general the furnishing and equipment is in a worn out condition. On several levels not enough equipment to eat and cook yourself. Broken chair as well so not enough seating available. Curtains in the living area became loose at the top and are hanging half loose. Front door is opening very difficult which results in other guets leaving the front door open all day. In general the state of the appartment is not what we would call a luxury appartment and once again especially the communication and service of the 'hosts' is non-existent. They do have multiple appartments spread across different locations.