DO NOT STAY HERE! The owners are not here to provide a good experience for their guests. The hotel is run down and they do not provide early check-in like it was promised on their profile. My wife had a glass door shatter on her in the shower; and the owner (property manager) tried to blame us or ever ask if we were okay! While I mentioned my wife was covered in scrapes and glass there was no apology. My concern is that other parts of this hotel may not be stable and others could get injured… and when people get injured they will experience the lack of responsibility. Like other reviews say this place does not look like the pictures, the rooms do not have balconies. It is nice but very minimal. This place was an awful experience! I am still waiting for AIRBNB or Alto Suites to contact me back about the injuries and incident that took place. Be careful!!!!!!!!!