Me and my husband stayed at this place for three nights. Communication went very quickly and we were helped with what was needed. The location is amazing, very central and direct by tram 28. Only difficulty were the stairs, you had to walk them to reach the appartment. But on the other hand, going up and down hills and stairs is common in Lisboa. The appartment was very practical equipped yet with a warm en cozy vibe. We would definitly go back here!