Ze was very responsive and luckily allowed us to check in earlier to drop off our bags so we can explore the area without bags. Though we didn’t get to meet him... Marcia was very sweet and gave us a quick orientation to the studio. The place is a perfect size for a couple. Very well located - close to the subway and the famous Tram 28. Super close to great restaurants and two famous ones. Very close to fado music and the beautiful Alfama neighborhood. Safe area. Ze gave us clear instructions on how to take the subway and walk to the studio. It was easy. Be prepared to carry or lug your baggage at least 100-200meters up a small incline. We would definitely stay again!!