Jan was very communicative from the beginning, and accommodated our check in time with no problems. The space was exactly as depicted in the pictures, clean and minimalist. The kitchen chairs were slightly wobbly, but Jan warned us it was no big issue. We did not mind the 3 flights of stairs to get to the apt, but it might be difficult with a stroller or heavy pieces of luggage. We liked the location and the walk to the metro, but it is about a 10 minute walk (with kids at least). We would definitely stay here again, and it was big enough for a family of 4! My kids especially loved the loft.