I had a bad experience with this listing. We communicated arrival time clearly and were told we would receive a code day of. Three hours after we arrived we were standing outside the apartment with no check in details or communication from the host at all. After calling a few times (and incurring roaming charges) we got a hold of her (she seemed confused, like she forgot the place was booked) and received the code to get in. The key was on the table, so we then went to dinner and after returning to the apartment the key did not work. We called the host again who had to send a locksmith. Two hours of sitting around waiting for the locksmith and we finally got in. The locksmith said the door was faulty and needed repairs or it would happen again. Airbnb was great and refunded the night since the issue was obviously on the host, but I would avoid this listing and host. There are plenty of wonderful Airbnb’s in Lisbon, don’t risk the hassle involved with this one.