Pedro met us at the apartment and showed us how to use everything, including the washing machine. He was so helpful to us. He arranged a taxi to pick us up when we arrived and also to take us to the station when we left.
The apartment is in a great location. Loved walking around the streets of Alfama. And the Tram 28 stop is just up a flight of stairs and maybe a half block walk.
Would definitely recommend a stay at Casa Guilherme. We slept well, it was a quiet neighborhood. The wifi was strong. The kitchen is fully equipped with whatever you need. It's a great value for your money.