Our experience with Sofia was a bit disappointing. We booked the room through the instant booking option and paid approximately 89euros. When we called her to get the address , she informed us that she did not have room available but would set us up with a hotel as we had already paid her for the booking and we needed a place to stay that evening. We accepted the hotel stay as she guaranteed us that it was a good quality hotel with a 3 star rating. We arrived the hotel in the evening and were given a room that was clean and appeared to be in good condition.. The only problem was the AC was not working and it was one of the hottest evenings in town. We notified the hotel receptionist and were told to try to switch remotes with another remote he had us get.. Which that didn't work, so he gave us another room which he said that the ac would work.. At this time we left to go have dinner as it was already close to 11pm. We returned to the new room 130am and the AC was still not working , we waited a bit to see if it would work but it wasn't until 4am that the room cooled off and we had to leave by 10 am. It was a rough night! We sent a message to Sofia to address these concerns and she never replied until days later...her reply demonstrated a complete lack of consideration for us and the discomfort we experienced. We asked for her to at least reimburse the difference between what we paid her (89-92euros) and the actual cost of the hotel which was 67 euros that she paid the hotel (we have the proof of what she paid).We paid more money than the actual cost of the hotel and we barely slept due to the heat and lack of workingAC. We are most shocked with her response to us (quoted below), in which she was very rude and lied about the cost (I verified that $102 came out of my credit card account, which equals 89-92 euros, not 78 as she says, plus the listing said 67 euros) ...here is her response: "Thank you for your message. 1- I strange you become disappointed with the hotel; whenever I have a problem with a room, it is for this hotel, I send my guests because it has a quality and requirement similar to my, 2- You're wrong on the value you say you paid to airbnb was not € 92 but € 78. 3- How much I paid the hotel with which you have a partnership, it's my problem, I could have paid € 0 and continued to be my problem; 4 Miguel agreed to stay at the selected hotel, you did check in on August 8th and checked out on 09 August, shortly AGREED AND ACCEPTED conditions. Sorry but I understand that I do not have you...