We did not get a chance to meet Sandra in person since she was on holiday. However, she was easy to communicate with and had a friend check us in. Her friend gave us great tips in restaurants, places to visit, and how to get around the city. The apartment is very convenient, short walk from the train/bus station so it was easy getting around the entire city. It is also on the edge of Alfama, which is where the best Fado music and great restaurants are located. The apartment is well appointed and comfortable, with everything you will need for your visit. There is no air conditioning, but the fan worked well. I would have liked a ceiling fan over the bed, but it cools down in the evening so it was never a problem. It does get a bit noisy, with neighborhood sounds, so if you are a light sleeper bring earplugs, but again, it quiets down later into the evening. I would definitely stay there again, and hope to next year!!