This is my worst AirBnb rental experience. Before booking an apartment, I wrote that we were interested in long-term rent, and that we would be with a two-year-old child and a cat. Jose assured me that they are very friendly to renters with pets and children. After a couple of weeks it turned out that we needed to arrive 4 days ahead of schedule. I asked Jose to make another reservation, but remove the cleaning cost from it, since in fact it turned out that we did not leave the apartment, which means there is no point in paying for cleaning 2 times. Jose promised to do this after paying for the booking, but then he simply did not respond to my promises with questions about cleaning. Moreover, the next day after we arrived, I received a message that they are not happy with the animals (and we arrived without a cat) and if suddenly the cat (which in the end never arrived) spoils something, he will not be happy with my behavior (!!!) and will have to take action. To be honest, this is the first time in 10 years of my travels, most of which I rented an apartment through airbnb, when the landlord decided to scold me like a child for what I might do something wrong with his place.
And then something strange began. Jose, who spoke excellent English at the time of our arrival, at first began to answer all messages only in Portuguese, and then he simply did not answer the phone or answer messages. circumstances developed in such a way that we were forced to leave 1.5 months after settling. I notified Jose about this 3 weeks before departure. After this notification, he stopped communicating. In the end, all communication took place exclusively with the support service. We ended up paying another € 1,300 to change the booking. Jose refused to understand my situation, which airbnb support can confirm. Well, the most "beautiful" part happened after leaving. we forgot a kettle and fridge magnets with photographs of our son in his flat. so Jose said that I can get my things only if I pay him 200 (!) euros in cash. He motivated this by the fact that the cornice was broken in the apartment (which fell on the 3rd day of our stay in the apartment) and that we did not clean up after ourselves (I remind you that the cleaning costed us a total of 90 euros, as he refused to return the cost of the first cleaning, which actually never happened). To be honest, I don't know what he is using this money to clean in the apartment: everything is outwardly clean, but there is dust on the cabinets, dirt under the beds and behind the sofa. I strongly discourage you from staying with these hosts and would like to thank airbnb's support team from the bottom of my heart for intervening and letting us at least collect our belongings.