Do not trust anything that a host called Lili says nor what management says.
There is no communication between the staff leaving guests quite vulnerable.
I requested an extension online, then staff contacted me requesting to give cash. I gave 30 euros in cash and later during the day I was charged via the app. When I was requesting for my 30 euros before leaving to the airport, Lili start yelling at me saying that I’ve never communicated anything with her. Which I did. I was trying to prove my point by texts that I had with their management. She didn’t even want to read the messages. Left because I didn’t want to loose my flight. Up to now I have not received any phone call or text trying to solve this issue.