TO BE AVOIDED!
During our stay at Emma’s flat, our apartment as well as the one below (also hosted by Emma), was robbed of important valuables by someone with a key. We know this because the apartment was locked when we came back from our day out, as we had left it, but with the valuables suddenly missing. Apparently robberies such as these happen with relative frequency in this neighbourhood (according to Emma), so the incident could have been forgiven should her reaction following the theft have been considerate. Instead, we were given minimal support, she was hard to reach even after she knew what had come to pass, and it was quickly clear that any form of reimbursement for the lost goods was out of the question despite a police statement. It has gravely impacted our last 2 nights and days as we didn’t feel as secure in the flat anymore and did not feel comfortable leaving our belongings in the apartment while going out.
The only action taken by the host during our stay was a change of the front door code (the presence of which had not stopped the robbers in the first place). Apparently some additional measures have been taken since (change of apartment door keys and the installation of cameras), but these are far from guaranteed to *prevent* such apparently common incidents in the future, and the issue is that you cannot count on Emma’s support if any incident does take place concerning her guests. Especially once you have checked out, it is practically impossible to get a hold of her.
As for the flat itself, it is functional for a short-term stay but far smaller and quite a bit dustier than we expected. It is well-located but not great value for money given how small the space is.