Communication was first class - almost instant reply to all queries. Met Liliana on arrival and she was great with instructions on where to park our car and gave us a tour of the apartment.
We had a couple of issues during our stay but they were speedily answered.
Apartment was small but really well designed and had everything you need.
Location was very convenient and most places are walkable - the metro is also a stones-throw away.
There are a number of rough sleepers in the area so this might put some people off - but we never had any problems.