We stayed for 5 days in the apartment. We had a late check in but it was no problem for Tomas even when our flight landed earlier than planned. Tomas was there to give us the keys. The apartment look very nice and clean. The bed was great and when you close the window the room gets very dark. You don't hear any noise from the streets so we slept perfect every day. The neighborhood is very nice. We felt save walking around at night.
We didn't had much contact with Tomas, just a few questions about public transportation. He always answered fast but some times he didn't know the answers so we had to look it up ourselves. Unfortunately we couldn't leave our bags in the apartment so we had to go to the train station to store our bags which was pretty expensive.
We enjoyed our stay and we loved Lisbon.