I booked a room by accident one day to early and directly called the hotel. I told the person on the phone what happened and asked if they could postpone the booking for me and my little daughter for one night later. The person I spoke to was not accommodating and told me that there is no way to postpone the booking to the other day. It was obviously that I selected the wrong dates because it was the day I should arrive and on Airbnb you can see that I already had a place to stay for that night. So how can that be possible to book 2 places at the same day in terms of costumer care? A situation like this can happen to so many people, especially single mums/parents and I tried to make in clear directly (after 3 min.) on the phone. I‘m really asking myself in what kind of a world we‘re living in, when we can not do mistakes anymore. We‘re no robots, we‘re humans and when I‘m booking a room in a hotel with good service and good rates accidentally on Airbnb for the wrong day, I‘m assuming that it’s possible to speak to a person who is able to be empathetic with the customer, if it’s obvious that a mistake happened and the costumer want to correct that directly. Also there should be a warning or smth on Airbnb, that I booked two places for the exact same dates!!! Hotels and tourism is depending a lot on good rates and also on costumers who wanna book again - did the person who made this inhuman rules thought about that point?