The host is very receptive. My reservation was answered very quickly. In addition, the welcome document was very informative and made arriving to the apartment easy. There are caretakers in Lisbon who can respond to any issue. The host also answered my questions while I was in the apartment. The location is optimal, close to dining, shopping and cultural locations. It is a very safe and well populated area. The streets are never deserted. There is no elevator but that is mentioned in the listing. The apartment itself is very spacious, modern with new appliances, bathroom ect. I would highly recommend this location. We had a remarkable experience in Lisbon and would stay here again in a heartbeat.