Lena was at the end of the phone when we needed her immediately when we had difficulty checking in. Lena was kind to allow us to leave our things in the car park once we checked out. It was a shame it took us so long to find it and then took us an hour to get into the car park, the battery on the key fob wasnt working. It was very useful to have parking in Lisbon once we finally got in. The apartment is great, clean and spacious, but we didn't sleep very well as we found it very loud. Just one of those things as it happened to be a Saturday night. Lenas hairdryer was a good one and the area was lovely. Aimee-Laura and Ruaraidh