My friend and I did not have much face to face time with André, but when we met him at check-in he was very pleasant and friendly. He was very helpful when we got lost and gave us lots of recommendations. Our room was exactly as the pictures showed. The apartment was adorably furnished with quirky paraphernalia, which made our stay even better. The apartment is situation in a quiet residential neighborhood, but it is very close to 3/4 of Lisboa's metro lines so everything is very accessible!