We didn’t meet the hosts but the communication between us was always quick and straightforward. We had 6 luggage bags so we had a mini workout during check in and check out as there was no lift. The place has lovely views of the city and a short walk away from a pastry shop and laundromat. It was also at a prime spot to take the bus and/or the tram. The host also kindly helped arrange for our left luggage.