Carlos and Rui picked us up at the airport, brought us to the appartement and showed us restaurants and metro stations nearby. They then gave us a map of the city and told us all about the top tourist attractions, how to get there and where you can find the best pasteis de nata. They offered to help with taxi reservations and were available throughout our stay for help and information if necessary. The appartement itself was tidy, organised and contained everything we could ever need, including a welcome package of fruit, biscuits, coffee and tea. Great experience and stay!