Staying at Conceicao's was a real mixed bag unfortunately. Some things are great, some are simply not up to what I would consider the required standard for an Airbnb (and I have VERY generous standards for such things).
Firstly, the good. The view is fantastic, and the location is fun and central (though it is incredibly touristed, so be sure that is for you). I would never get tired of opening the windows to that view at any time of day. There are a lot of restaurants and bars nearby, some great spots for a drink with a view, and it's close to the famous trams or a walk into the central part of town. It was quiet at night and we had no problems with noise. Check in was easy enough with a small key locksafe outside the apartment. The WiFi works fine. We never met Conceicao but she seemed pleasant over our messaging.
The problems with this place are, unfortunately, quite a few. Firstly, when we arrived there was about a third of one toilet paper roll there. Nothing else. When I mentioned this I was given directions to where I could go and buy some. Not good enough as a host.
Secondly, the bed is like a rock. This was especially frustrating as I have back problems and so specifically asked about it beforehand, and was told it was not hard and very comfortable. It is NOT. We literally piled every single blanket we could find onto the bed (because also, there isn't a duvet/comforter) in an effort to try to make it a little more comfortable. I know people have different standards as to what they think is a firm bed, but this mattress is straight up HARD. Nothing else.
The shower is very small/low, which I was fine with but just so you know (I could deal with it and I'm 6' tall, though it's a squash). The hot water goes off after two minutes and you have to turn the shower off and restart it. Not too big a deal, so long as you know about it. There was no hot water in the basin so shaving was unpleasant. And be careful when you sit on the toilet as it's not properly attached to the floor.
The place clearly needs some TLC. Floors and surfaces were clean but one time when I picked up a bottle of balsamic vinegar to get to something else I noticed the liquid didn't move - I turned it upside down, and it was rock solid. No movement. Didn't even know vinegar could do that. This is kind of emblematic of how the apartment feels - we felt we'd walked in there and nobody had put much care or thought into it or us being there. So many little frustrating things - like, there is one wine glass. Just one! Why ONE?
I really hope whoever continues to run this place listens to these problems because mostly they're small and easy to deal with - this place could be amazing. At present it's passable though I definitely wouldn't stay here again. And like I said, I'm very generous with my standards for this, different places, customs etc. This place could easily be an A, but at present it's a B- at the absolute best.
I hate writing bad reviews, but that's all as honest for the good and bad as I can be. These problems could all be fixed in a day. I hope they are. Good luck!