The apartment is very big and fairly equipped. Everything is like in the pictures. Paula was super helpful, the communication was very good. We requested two additional keys, which was no problem at all. The flat is very well located and right in the heart of Lisbon. However, there were some sketchy guys in the street of the apartment, who tried selling drugs to you.. Nonetheless, this seems to be common in entire Lisbon. One thing about the apartment: there was a really really bad smell in the kitchen and bathroom - probably the drain. And further many ants in the kitchen. That’s why we only gave 4/5 stars. Other than that everything was good.