Ricardo was very nice and helpful! He contacted me before we arrived to lisbon what I need for my son, etc... I asked about a bed because my son crawls a lot. There is a perfect bed for my 3 year old son! During our trip, Ricardo asked me whether we were having a good time. And feel free to ask any questions. I asked about restaurants. Then he sent me many his favorite restaurants. Those were so helpful! His apartment is very beautiful and located very cool area. Close to everything. We are so glad to stay Ricardo's apartment. We will definitely come back and stay his apartment! Highly recommend!