Silvia was very prompt in answering every question I had. And I had a ton. When we arrived and we arrived a few hours late Sergio met us and he was amazing! He was there for us and even carried our luggage to our room. And let me add that my luggage alone was way over 50lbs! And there was three of us. Besides that!, Sergio had a bottle of wine ready for us to enjoy! I mean I can not say anything but great AMAZING things from locations! Thank you very very much for a wonderful stay.