Pretty disappointed. I specifically booked a large apartment with a separate bedroom, dining table, separate kitchen, and washing machine for three nights well in advance of my arrival to have a relaxing end to my European holiday.
Instead, Rui advised me two days before my arrival my booked accommodation wouldn't be available until the second night. This meant a different and unsatisfactory pokey studio room for the first night and the need to repack, move, and unpack. This is not the experience I paid for. And Rui offered no refund or compensation for not delivering on what was advertised. Unacceptable.