Host doesn’t refund, so don’t take a chance.
The apartment, which we never got to see because the host provided the wrong code (and denies it), is located on the top of three very steep flights of stairs, which the host describes as “a bit” steep. The stairs are a hazard and not for everyone and therefore the description should be accurate and state the facts: how many steps, how many flights, the height of the riser and depth of the tread. This way guests wouldn’t risk being robbed of their money by the host if, like me and my wife, they felt unsafe about going up or down and risk a bad fall because the conditions set by the host allows her to keep 100% of your money. If you have heavy luggage like we did, are older or not in good shape, or have poor eyesight the stairs are extremely dangerous. In our case we are a fiftysomething couple who arrived with six pieces of heavy luggage and there was no way we could have carried them upstairs without help (and we don’t usually need help). We canceled there and then at the check-in because it was impossible for us to get to the apartment. The host refused to refund not even one cent. She offered help with the luggage (not enough because we would have to climb those stairs up and down every day for a month) and she offered a swap to another more expensive location as we recall (but we didn’t want to spend more). The listing is misleading since the steps would be considered dangerous by modern standards, and not “a bit” steep. Our safety was never taken into consideration by the host. She should have taken into consideration our age (we are no longer twenty-somethings). So in conclusion our experience was horrible, we feel robbed, and Airbnb lets a dishonest person get away with keeping the entire amount of $1,004.76. The apartment looks lovely in the pictures and we would have loved to have used it but it was impossible for us to get there on a daily basis and the host only cared about keeping all of the money and doesn’t have one bit of compassion.