Communication was prompt, friendly and helpful. I was met at the apartment by the mother of Ines, she was also very friendly and welcoming and happy to provide me with information on the local area if I needed it. The apartment itself is very spacious, light, clean, stylish and has everything you would need for an extended stay. I've stayed in a number of apartments around Lisbon and was in this one for almost two weeks so I know the city well and I can say the location is a good mix of close enough to easily walk to everything but quiet enough to get a very peaceful nights sleep. You need to prepared to climb 85 steps every time you come home but the climb is well worth it. The stairs are mentioned in the apartment description so it wasn't a surprise (and if you don't like stairs you probably shouldn't visit Lisbon anyway