The apartment was spotless and located in a good area of Lisbon. The local tips were helpful and it was nice to have a balcony. Communication with Ricardo was great up until the end of our holiday.
As per Ricardo's service to arrange an airport pick up for us, no driver arrived at the arranged time. I both called and messaged Ricardo to help us with this but he neither picked up my calls or responded to my messages. We became increasingly worried about getting to the airport on time and so had to arrange a last minute taxi, with the help of local people, to help us catch our flight.
This was a shame as we enjoyed our experience up until then.