Although we never met João, he organized everything and gave us tons of information about the city. Check-in time was very flexible and his right hand Tiago was a great guy who got us settled in the apartment. The place is lofty and light and in a great location - some street noise at night might bother light sleepers. We had an issue with the master bathroom, it flooded and got half of the apartment under water. Apparently this was because of poor maintenance. We cleaned up the mess but couldn't shower for the rest of the day until the problem got fixed at night. We then had to wait for the cleaning lady to clean the place. We lost a day of vacation as we had to be in contact with Tiago during the day to get the problem solved.