Outstanding! I’d give 10 stars if I could. From the first exchange I felt like Ana was a dear friend. Kind, accommodating, proactive and responsive. The apt was stunning! Location central to everything we could have needed or wanted to do. There is an incredible guide book in the unit with detailed descriptions of and recommendations for restaurants, shopping, site-seeing and transportation. The amount of work and detail put into that by Courtesy was insane! Ana arranged our transportation to and from the airport, met us at the apartment and went through every detail of our stay and answered all of the questions we had and continued to be available and happy to help us out when we had questions during our stay. Clearly a labor of love, my son and I bumped into Ana one morning when she was preparing another unit in our building for a family with a baby. It was as if her own grandchild was coming home for a visit.
This should be the standard and benchmark for Airbnb.