First, The host called me a rubbish.
The pdf file that the host gave us about the safebox passcode was inaccurate. I had to call the host several times to let him know the passcode is not working. I knew the host was a male, but a female answered the phone. I asked if it was Airbnb and she said yes, so I asked for the code to get the key and let her know the code was inaccurate. However the answer I got back was “don’t call me anymore” and she hung up.
I called her several times and the answer I got back was the same and she even called me rubbish. I called to the other phone number that was listed in the information page, but no one would answer. I was very surprised to face this situation and had no way to get inside the house.
I was very frustrated and lost at that moment. The host never called me back to apologize and what so ever.