Ana and Joao were always very quick to respond and stayed on top of us for our arrival and departure times (which I appreciated). There was a great bottle of Vinho Verde in the fridge for us upon arrival - the wine of Portugal! They also provided coffee for the mornings, which was beneficial considering a lot of cafe's do not open until after 8:30 a.m. The space was very clean and fresh and had all the amenities we needed like a washer, dishwasher, drying rack, iron and ironing board, etc. There was great local recommendations and tools to help us navigate the city. Joao was so wonderful to work with and truly cared about our time in the apartment AND in the beautiful city of Lisbon. I can't wait to go back!!