We only met Bernardo, who met us at the apartment and checked us in. He was extremely welcoming and gave us at least a dozen restaurant-recommendations and answered any questions that we had. We were even able to reach him the next day with a question we'd forgotten to ask. Amazing!
There was only one electric heating device available (and no central heating), so we could only heat one room at a time. That was quite straining, to be honest, because I really hate cold feet(!), but I guess we managed okay. The kitchen was adequately equipped and the TV worked perfectly. The firm mattress in the bedroom was comfortable and there was an extra blanket available (which we gladly used).
All in all a very nice apartment at a great location.