João was extremely easy to communicate with and available whenever we needed him. I truly appreciated the baby amenities and black out shades to help our little one get used to the time difference and sleep well. The water heater had a small leak and João took care of it while we were out the same day. The apartment was comfortable and clean! Great water pressure in the bathrooms and hot water especially since it was quite cold during our stay. There is no central heat but the heaters provided did kept us warm during the evening. Our beds were extremely comfortable. Where did you get the beds from, João?? Thank you for having us in Lisboa and we can't wait to come back!