We had a warm welcome by Mariana, who gave us every information we asked for. The flat has a stunning view over the roofs of Alfama, and everything worked properly. The beds are exellent, ad we felt at home immediately. One night during a heavy rainfall, we woke up by water splashing all over the floor and the bed. There was a leak in the roof, and Sergio immediately offered us another flat in the same building while the roof was repaired. That flat was at least as good as the first one, and we feel that Sergio made all that can be expected to make our stay perfect. After the repair, we moved back to the first flat and had no more problem.