Hosts like this make me never want to use Airbnb again. I would avoid their properties at all costs.
When we arrived for check in, the apartment was very dirty. Used bed sheets, dirty towels, dirty floor and carpet. We had to leave the apartment and wait an extra almost two hours after check in for the cleaners to come by. When expressed how frustrating this was after a long day of traveling, the host refused to accept responsibility and stated many times that it was “not her fault” instead of being helpful or understanding.
When we left, we left the place as clean as possible, ran the dishwasher, bagged all the garbage and left it by the door. Yet, the host tried to charge us with extra cleaning fees because they expected us clean the floors and take the trash out too. However, they never told us this before. Not quite sure what the cleaning fee is for if not for cleaning after normal use of a guests stay. They also tried to lie and say that we stained the carpet, even though the carpet was clearly stained and very used before our stay. It was shocking how the hosts behaved.
Overall, completely unprofessional.