Alex met us at the apartment and helped get us settled in. He recommended restaurants and activities based on our interests and even called to help make reservations. He was incredibly helpful and welcoming. The apartment could not be better located (steps from the Carmo Convent, with charming streets and cafes in every direction), is very quiet, and the views from every window are insane. It's a charming older apartment, so the hot water was a bit inconsistent, but otherwise it was perfect.