I was really happy staying at this place. The apartment is located in the Alfama district, which means there are hills to go up to the place, so when you first go there, I would highly recommend taking an Uber which is very cheap, especially if you have luggage. It is in the middle of the tourist spots with a church right in the front of the apartment and great viewpoints nearby if you can walk up the hills (or take an Uber or tuk tuk). The famous 28 tram is also right in front, so something to keep in mind. In terms of check-in, he does want you to call him when you arrive in Lisbon, so his colleague can meet you at the front of the apartment. I did make a request during the stay and he was very responsive. He will also let you leave luggage on the day of check out so that you can tour the city the day you leave, but that would depend on the circumstances of the room availability. The apartment is very clean and plenty of room for two or maybe three, you get a separate room for the bedroom, living room with TV, and kitchen with a washing machine. I was in the third floor, so also something to keep in mind when bringing luggage. Overall, I highly recommend!