Ana was quick to help us with any traveler problems, and flexible and gracious when our arriving flight was delayed. She provided welcoming touches and a charming way to get the feeling of living in the quiet, modest neighborhood for a few days, even though some of the remaining elderly residents seem a little wary of visitors who are changing their way of life (take a side alley and look for the sweet scene of a canary cage by a doorway). We do recommend the experience.