This reservation was booked by accident. My arrival dates suppose to be Oct 2, but turned out to be Sep. 2 instead. I paid full amount on Sep. 1, and asked Airbnb customer service within 24h if could get rescheduled of this apartment or a full refund. AB said if the host agreed there should be no problem. However, with all my reasons explained and humble requests, Joao replied simply that he just want to stick with the rule, and I can claim only the cleaning fee. Joao gets a easy USD400 with guests no show.