Isabel was very nice, so was her niece, which did the check-in, but I would recommend using this apartment in summer, autumn and winter are to cold for my taste, because the heating (I believe this is throughout Portugal) is minimal. The bathroom could definitely use extra heating, but the towels were super soft. The place is a bit damp and drafty, but again in summer that is probably not a problem. Overall it was OK for the price we payed.