We have been staying in a lot of airbnbs the last months and never had any problem until now. It already started before arriving with the information that we can only check in until 10pm (it was not stated in the listing). Eytan told us many times that if we cant make it on time from the aiport, we cant check in until the next day 2pm (no concession that we can pick up the key somewhere or anything..). Finally we agreed to the airport pickup he offered for 30€ mentioning that we need a receipt because airbnb promised to pay for it as the check in time until 10pm was not stated in the listing when we booked. I'm still waiting for the receipt... I wrote Eytan many times.. no reaction (still not...).
When we arrived (we got the key from the pickup service) the internet didnt work. I wrote Eytan immediately as I had a Zoom meeting the next morning. I also wrote to the other contacts stated. But no answer until the next midday from anybody... What if we couldnt get in in the evening? As nobody was opening the airbnb for us and showing us around, I would have expected that at least somebody will be able to reach if we have problems.
After the internet was fixed (a technician had to fix a cable which was broken), it was really good. We also loved the view. The apartment is also very nice and clean and it was easy to warm up with the available heaters. But it is lacking maintenance. If you have a problem, nobody is there to support you (many problems were already mentioned in previews reviews - like the problem with the internet or that you can't turn on more electric devices at the same time because then the power cuts off - and are still not solved). It smells really moldy. You get used to it after some time but every time you entrance the apartment or wake up, you smell it really bad. Especially in the bed room as the wardrobe is full of old pillows and blankets (so you also cant use it for clothes as the will adopt the moldy smell). Another problem was the shower. You get warm water, but no hot water. We tried to change the heater as told by the host and it got better, but often still not hot.
If I had read all the reviews before booking, I would have noticed that many of the problems we had, were mentioned by other guests before (like the checkin...). Unfortunately I didn't.
All in all, we don't recommend this airbnb. At first we wanted to stay longer because we couldn't find another airbnb on such short notice. But then we found a much better one (and cheaper one). We have been many times in Lisboa now, there are many airbnbs, which are much better and cheaper or same price.