Rent Experience is either very busy or not as experienced as they profess. We gave them 45 minute notice (as they requested) before arrival to the building and when we arrived, we were told there would be another 45 minute wait before we could be let in. When the greeter arrived his front door key did not work, fortunately someone was going into the building and let us in but we had another hour wait for the key - so we could not leave the building. On a positive note, the apartment is beautiful and in the heart of the city. The kitchen sink had a leak so we could not use it our whole trip (the greeter was informed) and neither us or the greeter could figure out how to use the clothes washing machine. So we could not use that either.