This is a beautifully appointed, cozy apartment in the heart of the Alfama. We loved touches like wine and cookies waiting for us at the apartment. Ines kindly arranged airport pick-up and greeting duties through a few of her friends, and there was a slight delay in check-in, but everyone was friendly. When we discovered that the coffee machine wasn't working, it was replaced right away and we felt that Ines was very available. As others have said, the sleeping area is a tight squeeze and requires some physical manuevering--but it is a very charming space. Unfortunately, there was extensive construction work going on immediately next-door. Ines has no control over this, but it impacted our stay and I suggest that anyone coming soon bring earplugs for sleeping. This location was great for being in the Alfama--we couldn't believe how close we were to beautiful viewpoints. That said, the Alfama seems to be changing, becoming something more for tourists, and the feeling of the apartment and its surroundings was closer to a hotel room than an actual local’s place.