I have given this stay a lower than average review. The flat itself is nicely renovated and whilst it is not completely in the Graca district (I lived in Lisboa for five years) it is in a walkable distance. It was spotlessly clean.
My critique of this stay is the management company. They had completely mixed messages about the check in/where to pick up the keys. This resulted in us standing on the street, at night, for quite some time, tired after our flight. We then had to wait for someone to bring the keys. This was contrary to what we had been told.
My frustration with this is that beforehand, I had asked twice for them to confirm the process as their communication beforehand had advised different things. This is an easy fix on their side as a company but it should not have to affect a customer. As mentioned, I lived in Lisbon for many years so I know the areas however as a solo female traveller if I was new in town I may not have felt very comfortable.
The flat itself had some problems such as a broken door, wifi problem and not a thick duvet on the bed. The management company did resolve these issues the following day and were responsive to the messages.
Alongside this, they didn't provide enough of the basics eg shampoo, towels, washing up liquid relevant to the length of our stay which was over one week.
Overall I was disappointed with this airbnb visit.