I enjoyed staying at the Flavia apartment for 9 days. The location is great - very close to Rossio train station, metro and all tourist attractions. The apartment was very clean, very well equiped and has everything I needed (only one recommendation for those who do not want to wash your hair every time - bring your bath-hat). My favourite place was the loggia, which overlooks of the old-city center and the castle on the opposite hill. I enjoyed my dinner on the loggia/balcony every evening. Communication with Flavia was normal but could be more operative. All questions were answered by email rather quickly. Flavia kindly helped me to book a taxi to airport. Her mother checked in, showed the apartment and explained how to manage the equipment. In the apartment there was the bowl of fruit and a bottle of water in the refrigerator. It was a great stay in a great city with kind and friendly people.