Just finished a two night stay at casa do Carmo. We were really happy to be in the heart of Lisbon, and had high expectations of this apartment based on the photos and description. We left disappointed.

Our issues started at checkin. I coordinated with Alexandra months in advance to arrange an early check in as we were arriving at 8am after a long flight. A couple other properties I contacted said they couldn't guarantee an early checkin, but Alexandra said she would and we booked her place over others because of that promise. I was informed the day before arrival that she wouldn't be able to honor the early checkin but that we could 'drop off our bags' at 1045. When I followed up, she graciously apologized and offered to cover the cost of an airport transfer including a driving tour of the city. This was a thoughtful gesture and a nice way to see the city, but what we really needed at that point was a nap. More than three hours later, we got the keys to the room and crashed.

It's a nice apartment, as the pictures depict. That said, the layout wasn't very convenient. The third bedroom is a passageway between the first two bedrooms and the living room, so once we out our youngest to bed in that room, we couldn't pass through to the living area without waking him. Most of doors didn't close/latch, which was tricky too.

A few other oversights left us feeling like we'd gotten less than we bargained for. One of the beds in the rear bedroom had no sheets on it, the bathrooms had no soap or shampoo, and there were no napkins or paper towels in the kitchen. We were informed at checkin that air conditioning was 'illegal' in this part of town, though we heard another property manager in the same building describing how to work the a/c in a unit above ours. With temperatures over 90F, we found ourselves sweating through the night.

In the end, we chose to check out a day early hoping to salvage our vacation in more comfortable accommodations. This is a fun neighborhood to stay in, but id recommend choosing a different apartment for your stay.