Rex is lovely and very reactive, offering early check in, and always responding promptly to our communications. However, the apartment was unclean, filled with random extra furniture (that do not appear anywhere in the photos), and felt extremely cluttered - as if somebody had recently dumped a bunch of stuff there. There were piles of miscellaneous things in every room (especially the lounge... but also on the balcony and in the bedrooms). Two of the four stove tops did not work (frustrating during Xmas), and the master bedroom smelled so bad (apparently because of a rise in the water table after rain), that we could not even use it. The mattresses were also very uncomfortable. It seems as if this place was very nice in the past (I booked it because I read all the good reviews), but it is no longer the jewel it once was.