Though I didn't meet Fernanda & Gonçalo in person (I arrived later than the rest of my group) - my family said they were incredibly friendly and helpful during check-in. They provided helpful tips about restaurants and things to see around the city, and they left us with some pastel de nata! The apartment is a great location and was comfortable for four of us to share. Nice, quiet location that is certainly close to all of the things we wanted to see. Highly recommended!