PLEASE read everything if you don’t want your trip to end bad !!!!
I booked this Airbnb for my mother and her best friend who came to Lisbon to visit me since I am a student here. They were very happy with their stay, the place was great in terms of location and conditions, BUT the trip ended with a VERY unpleasant surprise.
The only thing that was wrong in the room was the door of the fridge that was unhinging from the screws when you open it, but otherwise was closing properly. Basically it seemed like one hinge was missing and It was like this when we got there.
We didn’t think of reporting it as it was something so obvious that we thought there’s no chance the host wouldn’t notice it, he knew about it for sure. That was our mistake and it will never happen again.
After our stay, the host opened a claim for 1000€, blaming us for the damaged door of the fridge. 1000€… for a fridge door ….for a missing hinge of a fridge door.
Currently, the case is open and the Resolution team still hasn’t reached out to let me know of the decision, so I don’t know what’s gonna happen.
I’ve been to so many airbnbs and I’ve always noticed stuff wrong in the room, but I’ve never reported them because I’m an honest person and I expect that hosts are as well. I don’t know what happened with that door, why the host didn’t see it before, but it’s his mistake for not inspecting properly after the previous guests. Why are we paying such a big amount of money if he/ his team is not doing their job properly.
Also, my mom and her friend are 60 y/o grownups, why would they take a hinge from a fridge door? And try to hide it? It’s the most obvious thing.
We were thinking of recommending this place to all our fiends and family, but after this.. not anymore.
I also believe that he could have managed the situation in a different manner, not opening a claim for 1000€… I had previously mentioned to him that I’m a student here and I live near the location so I can go there at any time if needed.
My advice to all of you is to inspect the room and REPORT EVERY SINGLE DETAIL there is, otherwise the host will blame it on you.
Lesson learned.