Great communication well before our arrival (including restaurant recommendations). We were even guided to the proper train station (we were coming in from Porto via the AP). Henrique was very helpful during check-in and even carted our luggage up several flights of stairs. He gave us some great suggestions on things to do, and more importantly, when to do them. The apartment was spotlessly clean with plenty of room for two couples (with 3 bedrooms, it easily accommodates three couples). It was well stocked with all the necessary toiletries including detergents for the dishwasher and washing machine. And, it's in a great location between the Alfama and Graca neighborhoods. We enjoyed our stay and would heartily recommend Outstanding Nests to anyone visiting Lisbon.