I am a super host and I have done over 35 stays in airbnb’s all over the world.
I was impressed by the actual apartment and flat which is high quality and obviously a luxury property. The location is right across from the train station and central to all the tourist areas of Cascais. You can easily walk around.
What I was disappointed by was the hosting.
I requested weeks before the arrival a house guide as I was coming from america and it would be my first time in Portugal.
This was never provided which I think would be helpful for guests not just myself.
Upon arrival which I did through check in of photos and messages which a surprise since I was told the co host would meet me at the property.
Cons:It was hard to feel safe in the building because the two doors downstairs were left open because they were heavy an didn’t swing shut. This is not the hosts fault but poor design of the building it’s something to be aware of.
Host I felt led with frugality.
For a $4200 stay we were provided:
Floors that were not properly cleaned they made our feet black (they did send the cleaners to come back)
One of the beds is split into two twins which was not accurate in photos as photos showed 2 queen size beds
4 rolls of low quality short toilet paper
Bath towels which frankly felt sub par and thin
Sheets with pilling (no offer to change the sheets halfway thru 2 week stay)
One dishwasher pod
One laundry pod
One garbage bag
One towel for the kitchen
I voiced my opinion on this cheapness to the host and he offered to bring supplies as us being in a foreign country and I was under the weather figuring out what to buy not speaking Portuguese can be daunting. The host never brought more supplies.
He did provide 2 beach towels a few days after requesting.
I tried to speak to the host and no phone calls were accepted.
No instructions for how to operate the confusing appliances. We finally got videos but it took days to get these.
So in this case the lack of hosting is what clouded our experience.
It’s a matter of are your leading the hosting with generosity or frugality?
It wouldn’t be a big deal except don’t market yourself as a ‘luxury’ listing.