I had a terrible experience with this apartment. TL,DR: no hot water, no parking spot, faulty stove and sketchy area.
Our point of contact arrived late to the check in. When he finally did, someone was waiting for him downstairs so he didn’t take the time to explain important things about the apartment. When we tried calling him to ask him some questions he told us that “his cellphone didn’t take voice calls”.
I chose this location (far from cool downtown Lisbon) because it had a parking space (allegedly). I was never able to find the parking spot. They kept sending me a number that wasn’t there. Does it exist? Who knows.
We didn’t have hot water on a Thursday so I asked them to schedule a technician. We had hot water on Thursday night but then the heater stop working again on Friday. I went on a tour to Sintra that day and missed on their email about having the technician come back to fix the water heater (again). What happened next? They left me without hot water all weekend (Friday, Saturday and Sunday). I left on Monday so Idk if he ever fixed it. I hope the owner dares to comment on this review saying that ‘some guest probably messed with the water heater’ so you can see a bit of his audacity.
The apartment is pretty but the location is not. The view from the kitchen window is really depressing. You’ll see an abandoned building and a bunch of doves that make the apartment feel dirty. There’s also a lot of noise overnight.
I requested a refund to Airbnb but they didn’t give it to me because I didn’t complain to them while I was there. I made the mistake of complaining to the rental company instead (the owner works with a rental company called Warm Rentals). I spent half of my vacation sending emails to these people and for what?
I gave them 2 stars because the apartment has nice decor. I highly recommend you find someplace else though. The place and owner are unreliable.