Ellie made our first experience renting with Airbnb easy and a pleasure. Prior to our arrival she communicated with thorough information about her apartment and the Alfama neighborhood. She encouraged me to continue to contact her with my numerous questions and quickly answered each of them. When our flight was delayed, causing us to arrive a whole day late, Ellie immediately reassured us that we could stay with her the number of days we had planned. When we first arrived Ellie was out of town but she arranged for her apartment manager, Margo, to meet us at the appartment Margo provided helpful information about the apartment, the neighborhood, restaurants and answered all of our many questions. Ellie's apartment is immaculate, cozy, artfully decorated and has everything you need to enjoy your time in the Alfama. When Ellie returned home she took the time to see if we had any questions and to visit with us. My husband is still thanking Ellie for suggesting a remedy for his ailing ankle. We truly enjoyed staying at Ellie's apartment and exploring the historic Alfama area. We recommend both and hope to return someday.