Jacqueline welcomed us with a big smile. Communication went great and she even reserved a parking spot next to the door by moving her own car. The apartment is super clean, neat and cozy. It is perfect for a family. The location is 5 min walk to metro and 3 min walk to a bus stop. Supermarkets are few min walk. It is located in a residential area of Lisbon and near the airport but airplanes don't land and take off nearby the premise so you don't hear them at night. We forgot some stuff, but Jacqueline made a great effort so that we get our stuff back. I totally recommend this place.