Paulo was a good host but you mostly communicate with his co-host Catarina who is honestly really amazing and was easy to communicate for anything. Also sometimes Jose who is available if Catarina isn't but he's also really friendly, helpful and welcoming. The place itself fulfilled our expectations as it’s very clean, has a beautiful view of the city and it's organized with clear instructions for anything. Also there's a board at the entrance full of detailed tips for things to do or places to visit in Lisbon. Plus this place is located in a perfect location as a lot of things don't feel too far to walk to, there's multiple restaurants and bakeries worth eating at and Bairro Alto is super close which is a must visit at night. If not then public transportation (which is easily accessible in this location) or Uber are good alternatives for moving around the city. Staying here gave us an amazing overall experience as the place had many amenities we could use and was in a perfect spot for exploring Lisbon. Honestly there's no major cons I can think of that are worth mentioning. The place fulfilled all expectations, the hosts were amazing in so many ways and the city offers so much that you'll fall in love with it.