We met Carla who was very patient and helpful.. Our luggage was lost on the flight from Rome to Lisbon and this delayed our arrival by hours.. Carla was understanding and genuinely wanted to assist us in any way she could.. Our apartment was full of character and right in the centre of the interesting part of Lisbon. Atmospheric streets and noisy if the windows were left open..lots of bars and restaurants in the immediate vicinity and Carla explained everything and knew exactly what we would need.. I would recommend this apartment for people wanting to be part of the city..