Nice place. There was zero empathy however for a late check-in due to a delayed flight. I arrived at 9:15 PM and was charged 20 euro for arriving past 7 PM. A three hour window for check-in is too narrow in my opinion, and a 20 euro fee for arriving just after 9 PM is too much, especially after a long day at the airport not knowing if I'd even make it to Lisbon. I generally didn't enjoy my interaction with Jorge, but André was nice during check-in.