This is a very difficult review to write. I have to say outside of Flavia the place was fantastic. It was in the perfect location, it was very clean, and quite large. The restaurants downstairs are fun and the Fado bar was perfect and must be visited. The waiters at the local restaurants were really fun and friendly and knew my family well by the end of the trip. We felt very much at home in the apartment. I have read that Flavia is young which may be the problem, however, we NEVER met her. She was horrible at responding to texts or emails the day before or of our arrival. The entire day I was concerned that we would need to find a new place to stay. She would not even respond to my request for the exact address of the place. I texted her constantly as we were getting close with no response. Finally she sent an exact address, I responded that we could not find it and still she was not responsive. Rather than staying in contact to help me she once again stopped responding except for telling me that should would be late in arriving. She ended up never arriving but having her maid let us in. She NEVER followed up to make sure we were ok or if we had any questions. Upon leaving I tried to get in touch with her again to find out what the check out procedure was with no response at all. I ended up leaving keys in the apartment and going. All that being said, if you can handle the stress of traveling without being about to communicate with the owner and not having the owner to welcome you to the city, then I would highly recommend this apartment. After touring the city there is no other location I would rather be. We were close to bars, restaurants, shopping, sites and yet tucked back in a neighborhood. The views from the upstairs bedrooms were amazing. The place was very clean especially bathrooms and kitchen. If we could do it over again even with the stress we went through I would stay here again. Hints -- The grocery store is at the bottom of the hill and looks like a café from the street level. You need to try Duque Restaurant on the street but come hungry and bring cash. Finally take a tuk tuk tour with Pifas. He was incredible!