Sandra & Sofia were quick to respond to any questions that we had. Their colleague, Andrea, met us at the apartment and helped us settle in to the space. She even stuck around to recommend a few places to see during our short stay. The apartment was very clean and had everything we needed (including a surprise bottle of wine to welcome us - obrigada!!). The only negative, which is out of Sandra & Sofia's control, is that we did find it quite noisy at night/early morning.