Manuel and his assistant were very friendly and the place was charming and right next to a really nice restaurant (Chafariz do Vinho) and two convenience stores. His assistant gave us lots on tips about where to go. The apartment is centrally located in the old town. A 10-minute walk to the tourist centre of Lisbon (and full size supermarket), or walk up the hill in the other direction to another popular, bustling area of the old town. The Botanic Gardens are also close by and are a lovely in that classic, run-down Lisbon kind of way. We really enjoyed our time here. The only drawbacks were that the place doesn't actually have a dryer as advertised (although a drying rack was provided when we asked), it was sometimes hard to get hold of Manuel, and we had some problems with the initial checkin. However, because of those problems, they waived the late checkin fee and were generally very pleasant to deal with. Shampoo is not provided (contrary to the listing), but lots of clean fluffy towels are, and the bed is big and comfortable. Also, as we were staying 10 days, a cleaner came mid-way through our stay and cleaned the whole place and changed the sheets, which was a lovely perk. The wifi internet is good, heating works well (we were there in winter) and the area is nice and quiet without any traffic noise or nightclub noise. All in all, a few hiccups but very comfortable and highly recommended.