A trip that was supposed to be a relaxing trip to Lisbon for my fiance and her sister. Arriving in dark building, front door open which could not be closed, no electricity and being intimidated by restaurant owners, downstairs, I dare to say ocal mob. We felt unsafe, threatened and had to book a hotel because we could not enter the building in a proper way. In the middle of the night slamming on the door. Please do not let an appartment when the building is being shut off electricity and you can't find your way around. No respond to our email/app messages s about reimbursing the payment after we told them we left the building. I had to call them several times and they said it would be fine, no worries. Nobody came to the apartment. I am still shocked about it and I never experienced this before with airbnb! Please be aware and do no book this place.