I never got to meet Flavia but was able to easily access the apartment upon my arrival. The apartment is fairly central, walking distance to all the great places in Lisbon (shops, restaurants, etc.). Perfect situation for 1 person who is traveling to Lisbon for a few days. Flavia was quick to respond to any messages that I sent. The wifi connection is not very good so please keep this in mind if you would need to rely on have a strong wifi while in the apartment. Overall, it was a great stay and I would recommend the place to someone who wants to experience all this beautiful city has to offer!