We stayed at Sofias for five days. At our first day there her father welcomed us in order to give some instructions about the apartment and give us the keys. Since we arrived really early in Lisboa we asked if we could check in earlier and luckily we could.
Her dad was kind and willing to help us how to find the touristic points. Nevertheless he promised us to provide some products to wash our clothes, which was not there in the amount that he promised when we came back after the cleaning of the apartment was done.
On our first day there a few hours after our arrival a guy came over and wanted to get inside the apartment to check the number of the water amount used and claimed that he was not going away without first doing it. For me it was not a problem to help him, as I am a native Portuguese speaker, but for another person it could have been an awkward situation, since the guy couldn’t speak English.
Sofia was not really available to answer our questions since before our arrival and also after it .
When we left we forgot our house keys there and immediately wrote her to inform her that. She hasn’t answered any of our messages and seemingly completely ignored us. Even before we arrived it took her several days to get back to us.
The tv was broken.
About the apartment itself: The apartment is as it’s shown in the pictures but it is quite far from the city Center (around 40-50 minutes by foot) and you must take a metro or train to get to the tourist places. The apartment itself is nice but the neighbourhood not so much.