Carolina was easy to communicate with. However, we had some misunderstandings and encountered some issues during check in, which resulted in us not being able to get into the apartment upon arrival. Jose later arrived to open the door but didn't provide us toiletries (this was late at night so we couldn't go out to buy our own), but Carolina was quick to respond and he came back within the hour to provide us the supplies. There was also a short circuit in the apartment as we were checking in, but luckily Jose was there to show us the circuit breaker outside of the apartment, and turn the electricity back on.
I would recommend reading all the rules that Carolina has before booking your stay, so you are prepared for any additional charges or stuff like taking your own trash out.