We understand the reasons for all the rave reviews for the hosts. Rui picked us up at the train station and was very helpful in getting us oriented. The apartment has everything we needed, plus Rui and Carlos stocked the fridge with some beer and provisions, gave us a complimentary bottle of wine, and provided some complimentary port. As others have said, the apartment is spotless and tastefully furnished. There are several travel guides on Lisbon and Portugal, plus dvd movies if you have a rainy day. Public transportation is very convenient, as are restaurants and a big supermarket. All in all, a great place to stay in Lisbon!