Ana and Paulina were both so helpful, arranging excellent transfers, advising on local shopping and assisting with our cases post check out. The apartment is exactly as shown in the photos, if anything the photos do not do justice to the terraces in particular which are a perfect spot for breakfast and for an evening drink watching the sun set. Gorgeous views. Helpful supply of washing products, shampoo, towels etc which made all easy on check in. The inner lounge/dining area are rather dark but as we spent all time on the terraces this was not a concern. Beds were comfortable and kitchen well equipped. The upper bedroom with the terrace has an open staircase to access and no door but still felt private as not visible from the lower floor. The location is a perfect base for exploring Lisbon. Located on a hill, you need to be able to walk up and down lots of steps. Highly recommended and would happily return.