Joana was very helpful during booking process and was able to answer my multiple questions when i messaged her. Margarida was very helpful when we arrived at the apartment and was extremely accommodating. She even tried to help search for a converter for my sons nebulizer when he wasn’t feeling well! She was always very quick to respond through text whenever i had any questions about the apartment or regarding the city. The place itself was in a good location and about a 10 minute walk to the Time Out market. But there were even closer eating areas and supermarkets nearby. There was also a playground close by for the kids. It appeared that there were stops for both the tram and buses right outside the apartment. The apartment was very roomy and comfortable for my husband and i and our 1 year old and 3 year old. Spacious for NY standards. We loved the apartment and our stay there! Only downside was the parking garage. Definitely tight and narrow and it was a steep spiraling decline down into the garage and not what my experienced driver husband was used to being from the US. We were driving a Mercedes station wagon but regardless what you’re driving, in my opinion, its not easy access to the parking garage. We ended up returning our rental car early and used uber which was very convenient from the apartment or just walked everywhere.