The house was dusty the table smeared with grease. The kitchen did not have what was promised, no soap for dishwasher shampoo or gel. The ad said all this was included. The AC did not work it just blew air and was dirty. The fridge was dirty inside and the check in was horrible. I had to clean the apartment two separate times because of how dirty it was. I called the number after sending 2 messages for the address and check in time and no response. When I got somebody on the phone they asked what apartment I was staying in and I said that is why I was calling I didn't even have a street address. Furthermore at check in the guy checking me in had said on ge phone he could not hear me so he hung up on me, and did not call me back! I had to call him back. He also insisted on a 50 Euro deposit which was not outlined on airbnb. I refused to pay as it was not in the contract and I had already paid for the apartment. I learned this is actually an agency that rents out multiple apartments in the building which caused three major disorganization at checkin. The guy checking me in kept leaving to tend to other guests. He told me how to set up the tv and it did not work. I left a message for him to come fix it and nobody ever got back to me and I was never able to use the tv. Overall this was a terrible experience for airbnb. I am formally asking here for a partial refund.