Elsa and Rui were amazing throughout the entire process - from booking to check-out. They provided excellence communication and amazing recommendations of Lisbon (and surrounding areas). Overall incredibly helpful - they even provided transportation from the car rental place to the house! The apartment was clean and looked exactly as it does in the pictures. It's in a great location as you can walk to most places around Lisbon (it's also very close to the train/metro station). Overall, definitely would recommend it!