The apartment is spacious and has (almost) all the facilities we have needed for a two month stay. Amazing location right by Chiado and Baixa, and situated in the historic Alfama district in the shadow of Castelo Sao Jorge. Bernardo, Ana Rita and Debora were all responsive, mostly! And we had a couple issues with the oven and broken fittings that were addressed.
However, the internet was simply not reliable or fast enough to safely work from home without using our mobile data connections (with UK mobiles). Now that could be because of the old building and the owner attempted to sort high speed Internet but we were told it wasn't possible in the area.
The second was the water in the shower wasn't really hot enough for our liking, and this could be because of a fairly old boiler in the property. And finally, the beds could have been more comfortable! One of the rooms has two single beds put together and my colleague had to move rooms as he kept falling in between! And my room had a very hard mattress.
Other than that, the value for money and customer service was both exceptional and we'd highly recommend (if only the WiFi was more reliable we would've happily given five stars)