Sarah has wonderful at communication and was very accommodating prior to our arrival with setting up transportation to the airport for us. Nice Belem location. Based on our other accommodations in Lisbon I would not call this luxury. There were several items in disrepair and no soap or shampoo provided. Also it is important to note that the unit is on the fourth floor and there is a very tiny elevator that accesses the unit. For our stay the elevator was broken. I would not recommend this place for anyone who cannot traverse 4 winding and dark sets of stairs.