It was the worst experience. The place was clean but the landlord is horrible and so unfriendly so inflexible. He said the check in time is from 2pm to 11pm. But he was asking for my check-in time,due to we are new in sintra and didn't know the traffic is so bad by driving,so i said the check-in time is around 6:30pm(more or less). But then we had traffic so i tired to text him as earlier as possible we might be a bit late in case he will be waiting for us. But he was so inflexible and unfriendly. I understand i couldn't make it at 6:30pm is my fault but we are traveling and new, it can be happened sometimes. I even asked where i can come to pick up the key because the landlord said he wouldn't wait for us and the next check-in time would be after 3.5h. We were exhausted and wanted to check-in earlier. So i suggested to go to the place where the landlord is to pick up the key.but the landlord suggested us to wait 3.5h or cancel the stay without returning the money back. I really couldn't understand why he is so inflexible. We only have two choices(wait 3.5h or cancel it without money back). He even warned us he will call the police if i entry his house without permission but we didn't say anything about it. That's very rude and unfriendly to just say it to the guest. And we had some argument when we check-in also. I have recorded the all conversations just in case he wants to call the police or make trouble. I have attached most conversations for your booking reference. When you ready the conversation please be notice the time difference(1h)--My screen shows 7pm It's actually 6pm for example. I barely write comments but it was a really bad experience and i hope other people won't be in the same case as us.