The check in instructions did not mention that we had to meet someone to get the key, so we assumed it was a keyless entry or a lock box. When we got there and did not find either one, we called the host, first she said someone will meet us in half an hour, so we quickly went to the supermarket and got milk, ice cream, and other supplies for the kids. An hour later we called them again, only to find out that we had to wait another hour and a half. She blamed the situation on us, saying that we had to contact them, at least to say hello. So we ended up waiting outside for 3 hours, with bags, children, and spoiled food. Will not recommend!
The apartment was nice, but it was in the 4th floor, lots of very small stairs!