We can not say enough positive things about the apartment. I booked it for my husband,myself and 2 kids ( ages 27 and 31). Helena was waiting at the apartment when we arrived and gave us a very warm welcome and explained the basics ( heating, washing machine etc) as well as recommended restaurants in the area. The building has an elevator , which is a plus, and absolutely gorgeous views of the river from all windows and full of light. It was clean, homey and had all the necessities. It is in an amazing area, at the foot of the Alfama and at walking distance to Plaza do Mercado and 2 blocks from Metro stop and ferry. It is ideal for families, having 2 bedrooms with queen beds and another with bunk beds, plus two full bathrooms. The kitchen was also perfectly equipped. The street is lined with restaurants and has a small grocery store at a short distance. We spent a week there, and had absolutely no complaints about the place. We will book it again in a heart beat.