This maybe too long for you to read but plz try to take few minutes, you will find the most pertinent remarks.
So basically, the whole building owner is named Joao and his employee Bruno, those people who reviewed as good cuz they didn't even any problems they might have, once you have diffcults or problems to live here, you can't image how rude is him.
-About problems-
The day before l leaved l told Bruno my flight is at 3.30pm and l'd like to stores my luggage here, Bruno gives me the reception key and told me to leave the flat key on the table in the room (which is the key of rooms and the door outside of the building) only kept the reception key at that monment. At the day l left, l asked the housekeeper how can l open the door outside when l collect my luggage, she doesn't speak Enlish either don't understand what l said (Bruno wasn't here had dayoff), also l saw other clients left their luggages on the corridor so l thought the outside door won't be locked. When l tried to collect my luggage at 2.00pm, however, l found the outside door has been LOCKED, l text Bruno he didn't replied, so l called the building owner Joao and explained things, what he said is very rude and unbelievable "WHY YOU PUT THE KEY INSIDE!'' 'WHAT DID YOU DO!' and then he hung up before I could reply. The first thing isn't my flight isn't to think how to fix this problem, while he was really angry and yell at me, sounds like a crazy man lost in mind, such as 'BECAUSE OF YOU' 'YOU MAKE THIS HAPPENED' 'IT IS YOUR PROBLEM' 'NO ONE IS WRONG BUT YOU ARE'. If he was here, l'm sure he is the person resorts to violence, maybe l'm a girl and alone. No one told me to keep the key and no one explains me anything at the end, while complains, curses, yelling. Bruno is a good person but he be yelled by Joao as well, he was here at 3.00pm, l arrived at the airport at 3.20pm of course l missed the flight at 3.30pm, l have to buy another fly ticket and stayed over the night in the airport - and that day is the Chinese new year's eve.
l never meet a man like Joao, this is an crazy experience. No one was here when you facing problems, and when you tried to ask for favors - comed by complains yelling and curses.
This is what l experienced, l rent the whole flat cuz l want to lived here cozy enough, have a nice jounery in Lisbon and then backed to home at the New Years Eve. Thanks for shocking me and ruining the new year's eve time with my family. if you think you could be there without any problems and avoid any issues - ok, but if you can't make sure about that, be prepared what l said above.
That's it.
l will never use Airbnb again.