Rui's apartment is a perfect way to experience Lisbon like a local! Couldn't have asked for a better location in Alfama, great views and close to the tram line for getting around. The apartment is clean, an ideal size for a couple and the greeting by Rui's concierge João was very friendly (he met us at 1am due to a late flight). Unfortunately during the first night I was bitten from head to toe by bed bugs which I then discovered I was severely allergic to, making much of my time in Lisbon uncomfortable. Rui's solution to this was to offer us the sofa bed in the living room until he could get a professional in to resolve the problem which he said he would try to organise for the next day. After a sleepless night we were unsure of the plan so I contacted Rui to then discover he couldn't get a professional in for a further two nights which after visiting a pharmacist for medication I was advised was not an option as it would be dangerous for me to be bitten again. We ended up having to find last minute accommodation (in a completely different part of Lisbon) for the two nights until the problem was resolved. We returned back to Alfama and Rui's apartment two days later once the bugs had been treated and spent our last 4 nights here, enjoying Lisbon. I was adamant not to let the pain or worry ruin our holiday but it did add a lot of stress and we ended up out of pocket for medication and the expense of last minute accommodation. The apartment is a really lovely place and it's a shame that our experience was affected by the bugs. Bed bugs can happen in any home and it does not affect the cleanliness of the place although the way and the speed that it is handled can. Rui happily refunded the 2 nights that we had to stay elsewhere which we appreciated but we do feel like this was a problem that could have been avoided. Minus the bed bugs, our time in Rui's apartment was enjoyable.