What a terrible experience. Where to begin.
We arrived at the address given us. Then we started searching for the unit. None of the codes worked for the building. Finally, a nice local offered help, and told us there were no such apartments at the address to which we had been sent. We showed her the photo of our unit, and she said it was located at the other end of the block, in a totally different apartment building. We went there, and the entry codes worked. So we spent an hour trying to locate an incorrect address. We were told 106, the real street address was 90. We are grateful for that local lady, otherwise we would have wandered around lost for who knows how long.
We entered the unit. There was no one to greet us. That's OK if instructions are clear - they were not.
Instructions for entry, use of the elevator and garage were so vague that we spent a great deal of time on the phone with an "agent", not the renter, who finally talked us through the basics - like how to use the coded elevator.
There was no wifi code. We asked for it, but no reply. After the fact, we were told it was on a blue board on the wall. No such board existed. Possibly the renter was still confused about the unit.
The apartment was freezing, and there were only thin sheets on the bed. We fiddled with the A/C units for a half hour, but they do not provide heat. If they do, we received no instructions how to use them. We reached our limit after more than an hour of frustration, and freezing in the unit - there was no practical way for us to stay. No replies had been received to our latest emails to the host. We locked up and left. We left the apartment completely unused. We told the renter and Airbnb that we wanted to cancel and get a refund. No luck. We got a partial refund for the last 3 days. But we are still out hundreds of dollars. That includes a cleaning fee for an apartment we did not even sit down in.
I'm not a crank. Feel free to read my other reviews, and reviews about me. This kind of experience does not speak well of this host. And it frankly does not look good on Airbnb. There needs to be a mechanism for same day cancellation when everything goes terribly wrong.