Patricia was initially very helpful. On arrivial, i wanted to use the stove but couldnt figure out how to turn it on. After struggling with it for a good twenty minutes i contacted her. i was told to find the instructions for the stove and figure it out myself. there were no instructions to be found. the next evening i made an inquiry about whether i could make a late check out. there was no response. i made another inquiry about the heater not working. i had to shower with cold wate as there was no response for an hour about the heater, hence two messages went unanswered. only after sending her a third message raising a concern about her lack of response, did she send a message back saying she has an actual job, basically saying she cant respond to my messages in a timely manner. the loft itself is cozy, amazing view and kumar who works for patricia is also very helpful. however it seems like patricia has trouble balancing her real job and her air bnb job. i was disappointed with the way she handled every situstion, and i was under the impression that she had an overall lack of concern for the well being of guests.