The room was small but full of light, clean and tidy. We didn't meet Ana or Hugo, but they were available via WhatsApp when we needed them. We had to pick the key up from a locker in the station just across the building, and though we did have some trouble with the locker system it had nothing to do with our hosts. The flat is small but cosy, but we didn't spend much time in anyway. The location is ideal, right in the centre, and though very well connected with transport, we didn't feel like using it as we could walk almost everywhere.