There was a problem with the locking system of the door.
They don’t have someone in their team to handle the key in person if there should occur a problem with the system.
It is not acceptabel to be sent to a direction far away, with luggage, from the place where we would actually stay.
It was only by accident that I checked my email again otherwise we would have been sitting in the street like our room mate.
At least they should offer one night for free to your guests who pay a lot of money for their stay.