Great location, clean, cosy place, and Andre is always available, very friendly, and helpful. However, I'd rather the place not have any problems so there isn't need for help! Wifi was unusable, and while Andre had an alternative prepared, it didn't work at first. I'm confident Andre will look into it and that things are resolved from now on. Can get noisy in the day and night, especially on Saturdays with a nearby club playing music late into the night. All part of living in an old building in Alfama, so it's worth the experience, but I would not stay for long.