This apartment is fabulous! Helena was very helpful via messaging and Carlos, who greeted us, was very friendly and spent time showing us where we were and his recommendations for our stay. The view is simply gorgeous - just like the photos. It is on the first floor, on a quiet street away from the hustle and bustle. The kitchen had every utensil we could need, but do bring your own essential staples if you can. If you can't, there is a supermarket just a few mins away. The Metro, trams and the ferry are 5-15 mins walk. Look out for the two elevators built into the hill which get you to the Baixa district very easily! This apartment has no aircon but even on a 36°C day it was cool inside. Highly recommended!