The apartment was perfect for us, just what we were looking for. It is a cosy apartment in a great neighbourhood. Ellie explained everything to us, was available to help us if we needed it, and gave us great tips. She even left a bottle of wine to welcome us! The apartment is close to a train station, metro station and tram lines. It was also easy for the taxi driver to find. Especially after showing the instructions in Portugese from Ellie. It could get a little loud outside in the early evening, but we never found it disturbing. The only slight minus point from us was that the ceilings were not very high and my Husband is very tall. I highly doubt that this is a unique problem in apartments like this, and it was no bother at all. The heaters provided were great, as we had beautiful sunny days and cold nights. We had a fantastic stay in Lisbon and would stay with Ellie again!