Susana was very warm and friendly and a great host. She was very quick to respond to all our queries. For example, she kindly offered to take our clothes and wash them at her home when the washing machine in the flat broke.She also had lots of helpful suggestions about places to visit. The flat is in an old and picturesque part of Lisbon. It is very well-located (very central and easy to walk to most places) and it clean and spacious.