My group and I had an excellent experience staying here - the apartment is spacious and has all amenities, and although we didn't get a chance to meet any of the staff, they communicated with me prior to the trip to ensure that everything was set. The description of the apartment was very accurate and the process for getting into the place and getting the keys was seamless, which is something that I've had an issue with at other AirBnBs. The wifi connection was a little spotty at times, but that (very minor) issue was the only problem we had during our 3-night stay. The apartment's location is excellent, and served as a great base to take in all of the sites of Lisbon - I would highly recommend this to any travellers!