We had a great experience staying at this property. The host clearly explained all the directions and procedures before we arrived. All communications with the host were prompt and helpful. The host was flexible on check in and check out times. The apartment was exactly as shown in the pictures and was very clean. It was set up exactly as we requested with extra cribs and high chairs for our small children. The kitchen was well stocked with all the utensils necessary to cook a proper meal. The bottle of welcome wine was a nice touch. We arrived late due to a delay at the airport. The host was understanding and friendly when we reached the apartment. All aspects of the apartment and the surrounding area were thoroughly explained to us. The area felt safe even in the evenings. The trams could be heard as they went by but the sound was not disruptive and blended into the background after a short while. We will definitely choose this apartment again next time we're in Lisbon.