Will start with the positives - the apartment is in a fantastic location, within a clean, secure building and is literally a few minutes walk from both the square on the water and also the main area with many bars and restaurants.
The apartment itself is very clean with comfortable bed and seating. Shower-room is a good size and was also very clean, water pressure is good and initial supplies of loo roll/hand soap/shower gel were appreciated.
We did experience a couple of hitches, clear arrival instructions were sent with the name/number of guy from agency to meet us there at 3pm, which sounded good. Cleaner arrived instead, so had another hour to wait - not ideal or acceptable when check-out is 11am, so they had 4 hrs to get it ready for us/or advise of delay!
Wi-Fi stopped working after 1st day, which meant no tv access either - mix of messages from Ashraf and agency didn’t resolve it. 1st time staying in an agency-managed Airbnb and the impersonal customer care definitely showed