Where to begin?
We didn't receive information about the check-in, and we've sent multiple messages to the host on how to get in and where to find the keys, only for them to tell us they are under the door-carpet AFTER landing in Lisbon, and with no response for hours before that.
If that isn't enough, they told us that the building door was open, but it was not! We waited with all our things for almost 45 minutes out on the street, and we tried calling, sending AirBnb messages, everything - with NO answer! We only got into the buildings after one of the neighbours let us in, we got lucky! And the host completely ignored our message and didn't reply to it, so if the neighbours didn't let us in we could have been waiting for hours! We didn't even receive an apology tomorrow, they just pretended like nothing happened.
The second thing that is awful - the beds. The double bed frame is about 30CM bigger than the matress, and it's shaky, making creeking sounds, with the worst possible quality of bed frame - thin, weak, creaky. But, the double bed is amazing compared to the single beds which are even worse. They were missing parts, they also have a bigger frame than matress, and the pillows are the size of baby pillows. We literally couldn't move during the night afraid that the bed will break in half.
Other than that - they told us they have an iron, which the apartment didn't, and when I told them we can't find it and need it cause we are there for business - guess what - they ignored the message.
There are a few more bad things here but I think this is enough and most important. The above things mainly influenced our review, and other than that the apartment itself is nice, the street is nice and the location is great, and it was clean, and has a renovated bathroom - so those are the good things.
Fix the overall communication, the check in process and fix the beds - and you can be good.