Location, location, location. No doubt this is the best feature of this apartment, right in between the Baixa and the Alto neighborhoods of Lisbon. Main entrance towards the Baixa district and another entrance located on the 5th floor towards the Alto neighborhood; we used the building elevator as a way to get up from one side to the other. The apartment is spacious and worked out great for our family stay. We normally give a 5 stars review to the AirBnBs we have used, but unfortunately this place does not deserve it. I give 4 stars, although it is more like a 3.5 stars. Reasons:
1. Main refrigerator was not working and was filthy; there is a small, mini-bar type refrigerator which worked for us, but it will not work for longer stays
2. Remote control for the light and fan in one of the bedrooms was not working (probably low battery); we notified the management company on arrival, but this issue was not addressed during the 3.5 days we stayed there. Not a big deal for us because weather was ok in June, but this could be an issue in summer time as the apartment will likely get really hot
3. There was a homeless at the 5th floor entrance; we did not feel unsafe, but it does not look good for the property
4. Communication could have been more personal; the majority of the messages received from the management company were pre-written and contained a lot of information that did not apply to us; sometimes quite confusing
5. Check in/check out was not smooth. One of the reasons we stayed at this property was the free parking included as we arrived driving our own car. The management team could have been much more helpful in providing access to the parking lot at the time of our arrival and departure
All and all, good value and I would even consider staying here again, but the review cannot be perfect.