We stayed in Joao’s apartment for 8 nights. We communicated with Joao up until the reservation was confirmed. When we sent an email the day prior and same day to discuss check in details we never got a response. Instead while
In airport, we got WhatsApp message from Rachel who was very nice (checked us in one hour before arrival time) and was fast to respond to our messages but we had no idea she would be be co-hosting or contacting us.
We luckily had free WiFi in airport to communicate and were able to see her WhatsApp message. Rachel was super friendly and prompt but was not helpful with some odor issues. The location is great, and apartment has lots of light, it’s airy and has lots of windows. Cleaning was overall ok and a washing machine is a plus. However, the apartment shows wear and tear inside and in stairs, including dirty walls, hanging door in kitchen and carpets are not in greatest condition. Given that this is an Airbnb Plus, we expected more in terms of overall quality and amenities. By no means were we expecting a welcome basket but just basic staples including paper towels, machine washing soap, salt/sugar and good reliable WiFi connection (it works well in living room, but if you plan to work from desk in small room, you won’t be able to do much). Also, second bathroom had issue with sewage smell, that’s really bad. We contacted host who promptly responded “thank you for feedback. I will let technician know”. We ended problem solving ourselves, keeping door closed with towel in floor. Frankly, experience was underwhelming. We stayed the 3 weeks prior in the moth at a different Airbnb for three weeks (they didn’t have availability that week after we decided last min to extend our trip after a week in the south), and we can tell you that there are much better apartments for quality and price.