We booked the apartement 11 months in advance for a holiday of 12 days. The pictures looked absolutely wonderfull and the reviews were overall very positive. A few weeks before the actual trip we found out that “Ema” is in fact someone who works for the company “RentExperience” and it is this company that takes care of the booking of the apartement. We soon discovered that there is absolutely no personal contact which makes communication very difficult. We asked if it was possible to check in earlier. Only on the day itself, when we were already a few hours in Lisbon, we got the message that we could enter the apartement at 1 p.m. in stead of 3 p.m. We were waiting for more than an hour in front of the door and after a phone call to RentExperience a polite guy finally came and let us in and gave us the key. When I asked him if we could have a second key because we were 4 people he said he was going to bring it to us later. We never received a second key. We discovered that the beautiful apartement has been neglected for a while. It is clean but a huge number of things are broken and not repaired. Here is a list of the most important inconveniences: - Airconditioning did not work in one of the bed rooms. - No cleaning service during the week, though we had a right to one cleaning per 7 days according to the guy. - No fire blanket in the kitchen (the box on the wall was empty). - The dishwasher fell literally out of it’s place everytime we opened it. It didn’t work correctly. - If we used any electric appliance in the kitchen the electricity stopped. And as a result to that the alarm went off. We were asked to use only one appliance per turn because of the short electricity resistance in Portugal (really???). - The sink in one of the bathrooms was blocked so impossible to use. - The showerdoors in one of the bathrooms didn’t close when used it flooded the whole bathroom. - The sliding kitchendoor was broken. - The bubble bath ejected long hairs when used. And the bubble nubs were missing. - We received only one towel per person for 7days and only 2 rolls of toilet papier for 4 people for 7 days. - No kitchen cloth to wash the dishes or clean the kitchen. - A very noisy warm water kettle in the kitchen that went off every hour. - There is a phone with a direct number to RentExperience but we never received any assistance to any of our remarks. They mentioned several times that someone would come over but nothing happened. - When we asked how we had to check-out the person on the phone didn’t understand a word and kept repeating how we had to check IN ?? - Half an hour before check-out time the cleaning...