I had message host multiple times prior to my arrival. I had a late flight and arrived after midnight and i was just standing in the street without knowing what to do. I started reading reviews and this seem to be an issue with other guests as well. I asked the front desk across the street hostel and is the same manager but she had no clue i was arriving. After like 45 min she finally got in touch with the manager and guided her on how to get keys. The phone number listed on airbnb to contact doesn’t work neither.