While the apartment is beautifully appointed, I will never again rent a property managed by Innkeepers. 1 positive thing about Innkeepers is their outstanding employee, Gustav! Gustav met us for check in and showed us how to get in and out of the building and parking garage. Gustav was great!
We had rented this property because it has a washing machine and coffee maker. Neither one worked. We spent hours and hours trying to get the washing machine to work. The next day Innkeepers sent out a technician to work on the washing machine. That technician had a second technician on the phone. Neither of them could figure it out. This was another couple of hours we lost from our holiday time, while the technicians tried to figure out the problem.
The 2nd evening, Gustav came to the apartment to bring us a new coffee maker and he was able to sort out the washing machine problem.
As you can see, Gustav is the only positive memory from our 4 night stay at this property. Because of Innkeepers, we lost at least 4 hours of holiday time, paid to have the laundry done elsewhere, experienced a great deal of frustration, and their management seems to care less about that. They are a big business whose concern is only profits, not the "guest's" experience.