Goncalo was great at getting in touch and giving us lots of information before we arrived, which made it completely stress-free. We were met by Claudia who went through everything we need to know and was so friendly and helpful. The flat is not big, but has everything we needed (particularly the beds which are nice and big as my husband and son are very tall!) and was really clean. The stairs are a bit steep, but that goes with being in an old building and there aren't too many. There was a welcome basket with a bottle of wine, which was a lovely thought and very generous. Goncalo and Diogo are very professional and the flat was just right for us.