I stayed at Bertina's appartment with my husband in Dec 2018-Jan 2019 and celebrated new year in Lisbon. Bertina was easy to communicate with, she answered fast and gave clear instructions how to get to the appartment. Although my flight was in the evening, she waited to greet us in the appartment. As a welcome she provided fruit and some food, which was really nice and unexpected for me. As it is winter the appartment has a heater which is helpful. The bedroom is very quiet (for me it is important). Everything in the appartment corresponds to the advertisement, and also there are extra towels and pillows to make it even more comfortable and cosy. From the appartment there are various transportation stops in the walking distance: metro, bus, famous tram # 28, so it is possible to get to various sightseeing locations. I enjoyed staying in Lisbon a lot and i highly recommend Bertina's appartment!