This was our first booking through Airbnb. Helena has set the bar high for all future Airbnbs! All inquiries were answered promptly. Communication was excellent. The apartment took our breath away! Spacious, airy, clean, basic amenities, washing machine, captivating views, perfect location in Alfama for all that we wanted to do in Lisbon. Her assistant, Carlos greeted us when we arrived. He was delightful, informative and was not going to go until all our questions were answered. The elevator was a welcomed option!