Although Francisco was not available to meet us at the loft in person, his brother was there to welcome us upon arrival. Communication between both Francisco and Joao was fast and easy - we had a couple small incidences during our stay that they helped us fix quickly and kindly.
The best part about their loft was the support/advice we got from the two brothers, the worst was probably the climb up the steep Lisbon streets! ;)
Good location, big and comfy bed, and wine/treats upon arrival. We would recommend Francisco's loft for a stay in Lisbon.