My husband and I were staying here while in Lisbon for a 20hr layover. Unfortunately, our flight time got unexpectedly changed, so we ended up arriving 1.5hr later than we had planned. This put us after the 11PM cutoff time for checking in, but the hosts were very nice about it - which was very appreciated. Response times were a little slow, but I was also messaging re: the flight change at dinner time, so that might have been why. The location was accessible for our Uber, and very central to many attractions in Lisbon. My husband and I walked almost everywhere that we wanted to go. The bed was comfortable, and nice towels were provided. There is no shower soap or shampoo, so make sure to bring that with you. Also, a reminder there are no European converters, so make sure to bring one of those too (we are from Canada, had just been with family in the UK, and were in Europe just for this layover - so we forgot to bring a Europe converter and had no way to charge our phones). Overall, the place was clean and in a convenient location, and the hosts were accommodating to our arrival time change. I do wish they had shampoo and shower soap though, as those products are hard to bring with you if travelling carry-on.