Guest ready was not ready, the house
wasn't clean when we arrived (there were
still the dirty sheets and towels from the
previous clients and no clean ones).They
assured us the house would be cleaned
during the afternoon but no one ever came. We had to sleep in another place. The next day we called the customer service and they told us the
cleaning lady was coming that day, but once again she never did. On the third day she finally
showed up after multiple calls to the
customer service that was often very rude
to us and lied about when the cleaning lady
was coming. Also the sink was clogged and
even if they told us that it would have been
repaired they have never done anything
about it. This is not acceptable in any way,
from the problem to the solution nothing
was well managed. The house itself is fine
but ruined by the incompetence of the
owner!