LESSON LEARNED: GOOD DESIGN DOESN’T COMPENSATE FOR POOR SERVICE…
The space is beautiful, I’ll give it that; however, given our time spent, the irresponsiveness and complete disregard to service standards is something to beware of…
After spending a near €6,000 during a period in which would have otherwise been sparse of bookings due to the these demanding and challenging Covid-19 times, any basic amenity issues that arose were acknowledged, but disregarded and never fixed despite the multiple follow ups: a summer ‘working from home’ without working wifi, a winter with legless chairs (aka non-functional) to sit on, and queries of a possible cleaner ignored — without diving into the dirty rooftop deck with countless oranges decomposing (which we ended up cleaning ourselves over an afternoon), black mould climbing above the walls of the shower, water dripping from the kitchen ceiling, and arriving to most dishes and glassware uncleaned. This coupled with the most recent debacle related to the governmental travel restrictions imposed on us as UK residents, which led us to cancel our extension for the month of February, a decision which was discussed 5 days prior to our initial stay ending and the extension beginning and that cost us €1350 at the discretion of the host — despite the lack of flexibility around our situation, we saw that the unit was re-booked shortly after our cancellation without a mention of remuneration.
Despite its architectural selling point, I advise you to stay clear of this airbnb if you expect some semblance of service when issues arise — I wouldn’t want anyone else getting stuck with an undeserving bill or ill-fitting solution not sensitive to a person/family’s exceptional circumstances.
NOTE TO REMEMBER: Keep your conversations in the app and document all issues from the get-go! Post departure, we received a €250 request for damages through airbnb made to the same broken chairs that we documented and sent to the concierge via WhatsApp upon our arrival — a request which was ignored for the remainder of our near 2 month stay (as an FYI to the host, I called the manufacturer and confirmed that the bracket in which the leg screws into is very simply replaceable and that the breaking of these chairs is not due to a 160 pound man sitting on them once for dinner (obviously..), but because of the years of not tightening the legs themselves (loose leg = stripped thread). I would suggest you reach out to them as opposed to your attempt of passing the cost of your negligence onto us).