Rui was not there and Tiago did our check in. He explained everything to us. The apartment is very spacious, it was clean and in an excellent location. There is a relatively large grocery store near by and the metro is close as well. Navigating Lisbon is difficult if you are not coming straight from the airport. The street signs are hard to read and sometimes there are no street signs at all! To add to this, some of the streets are oneway! We had to ask several people including 2 police officers. Tiago was also very helpful and we eventually got there. My advice - if you do not speak portuguese - get a GPS. And, for sight seeing - bring comfy shoes!