We were due to visit Rui and Elsa's apartment this week but unfortunately we were not able to make it due to chaotic flight changes and cancellations at Gatwick airport (another story altogether!)
Therefore I can't comment on the apartment itself- but I can say that the communication and service leading up to the stay was really excellent. As soon as I booked, Rui and Elsa were in touch to welcome us and give us some details about our stay. I messaged to set up airport transport via Elsa and Rui and they arranged this quickly for us. In the week before our stay, we were sent very clear instructions about access and staying at the apartment. We were also contacted by the transport service that had been arranged and had a clear meeting point in place.
When we were having trouble with our flights, it was really easy to communicate by email with Elsa and Rui and by What's App with the driver due to pick us up. The response from both was very quick, which was much appreciated during what was a really traumatic experience at the airport. Elsa and Rui have been incredibly understanding and have refunded us for most of the accommodation costs we paid, even though it must have been inconvenient for them to have a cancellation at such short notice.
We are already planning our rescheduled visit to Lisbon and will definitely go for the same apartment if available as Elsa and Rui are clearly outstanding hosts.