We had a great time. Bruno assisted us with arranging easy transport from the airport to the apartment and then met us in person to orient us to the area and the apartment. He was very welcoming. The place is great. The Courtesy team did a great job with well organized folders of plenty of recommendations and listings of restaurants and activities for both adults and kids. He had some games for our son set up as well which was very thoughtful. The apartment has everything you need and is in a central very walkable location in the lovely Alfama district. We were very comfortable there. There is a lot of nightlife around but the apartment was very quiet. We would definitely stay here again and highly recommend it!