Ana and her daughter are very friendly and responsive. The room itself is on the first floor of the house, while Ana and her daughter live upstairs, so you're pretty independent, but both are responsive if you have questions, etc. The private bathroom is huge bonus, and the location is great as it is surrounded by a lovely small park and many cafes and restaurants, and you can easily walk to other areas of the city or to public transportation. I would say the neighborhood has its noisy times , so light sleepers might need earplugs. I came down with a cold the last few days I was there, so stayed in the room resting, which was sometimes difficult, though most of the noise was construction in the building across the street. Otherwise, if you're out and about, it's a great place to stay!