hostess is very professional and helpfull. i did have a problem with the tv. one of the cords had disintegrated and sophia obtained another one at her earliest convenience despite being at a family dinner 400ks away.. then thankfully retuned the tv and made sure all was well with my stay.the appartment is smallish but adequate for 2 or 3 people with queen size bed and a sofa you could sleep on .. just a cute little flat well located on its own up one flight of stairs with aircon in bedroom and lounge.