Susana was great as a host! She agreed for us to check-in late and was also waiting at the apartment till we arrived, which was pretty late. She gave us a very warm welcome and gave us all the required details of the house. After she left, we saw some issues in the bathroom and called her. She came back and quickly accommodated us in a new place. She was always available for everything. The original apartment was nice amd cozy but could not stay there due to some issues. The new apartment that Susana moved us to was big and nice with a great view! We really enjoyed our stay!