The house itself met our expectations - spacious, comfortable and clean. A bit expensive for what you get, but nothing to complain about the property. Ana Manoel who greeted us at the house was great. We were, however, left with a sour taste almost from the start as a immediate family member unexpectedly passed away almost 5 months before the stay. This altered our itinerary and we messaged to the owners who said a refund could be issued, it would just need contacting Airbnb. We contacted Airbnb and they confirmed the hosts have to agree on a full refund. However at this point the hosts just kept ignoring the issue and practically lying to us that nothing could be done. We would have appreciated an honest answer, going around the issue is what got us. I regret the hosts could not find the compassion in their hearts.