The apartment was very nice, modern and the view from the terrace was exquisite. The "check-in" and arranged transportation from the airport was smooth, and pain free. There was a lovely "welcome basket" of fruit, cheese and wine available, free of charge, upon arrival.

The location of the apartment in Alfama couldn't be better with a lot of nice Fado restaurants around and close to the city centre, tram and other sightseeing destinations. The are felt very secure, even at night.

However, a minor setback was the presence of cockroaches in the kitchen. We found two, one of which we had to kill on our own. We had been informed by Bernando that he would be available by text if we wished to contact him during the stay. We texted him about the cockroach situation but did not respond a reply or any assistance at all.

When going home a guy arrived 15 minutes ahead of agreed time and just stood in the apartment and watched us pack our last things (don't really know who he was or why he couldn't wait outside). He never introduced himself, he just stood there, taking pictures (weird). Then when it was time for us to "check out" he told us that the taxi was waiting, which was not what we had agreed upon with Bernando. We were suppose to check out at 11 am so that the cleaning crew could clean the apartment prior to the next guest's arrival. However we told that we could leave our bags there until the afternoon when we were going to the airport. Now all of a sudden, a taxi had already been ordered and was waiting for us. However when we corrected the error, Bernando's friend (whoever he was) was very helpful and service minded.

All in all, we had a very pleasant stay and would definitely recommend this apartment.