On arrival to the apartment at 15.10 there was a strong smell of cigarette smoke, dirty sheets, dirty towels all over the bathroom floor, dirty cutlery and rubbish all over the kitchen and cigarette butts on the table. It was clear that the apartment hadn't been cleaned at all. I rang Feels Like Home and didn't get a satisfactory apology or solution. They said they would sort something out and ring me back. I waited about 25 mins without a call back so I attempted to ring them again. We were asked to leave the apartment for an hour while the place was cleaned. We had been travelling and wandering around the city all day waiting for the 15.00 check in and all we wanted to do was shower and rest. We waited for the cleaner to come (1 man) and left for an hour for the apartment to be cleaned. I asked the employee on the phone if the apartment would have an 'enhanced clean' as stated on the listing and she assured me it would be. I fail to believe an entire apartment can be enhanced cleaned within 1 hour. It did not feel covid friendly at all and the cigarette smoke loomed throughout the apartment. We were left with a sour start to our holiday and didn't feel clean while in the apartment. We were left with no compensation and a terrible apology. On checkout we left our bags at the office and the member of staff didn't ask how was our stay etc. Also there was only 2 rolls of toilet paper so we had to go and buy our own. I must say the location was great and the balcony was lovely however we did have an unfortunate beginning.