This host is doing untrustworthy marketing, and we were very disappointed with the way José and Sofia do their business. Before travelling everything seemed great, the communication was good and we could do the check-in earlier. We were very happy with this. José and Sofia told us that we could meet close to the apartment at the Martim Moniz Square, and that they would show us the rest of the way, which was very kind of them. When we arrived at the square, they texted me that they would send someone else to pick us up and show us the way. A non-English speaking woman showed up and took us to the apartment, this was not a problem, just a little weird, that the hosts suddenly seemed a little unstructured compared to the impression we had before our arrival. When arriving, the apartment was not the one in the pictures from airbnb! It looked almost like it, has some similar furniture etc., but there was no balcony, which was the reason we booked the apartment in the first place because my mother is a smoker and I am not. This confused us a lot and after showing the pictures on Airbnb to woman, she understood that we had booked the other apartment, and rang José, whom I then talked to. He said, that there was a “big problem” with the other apartment, and that the one we had got was actually much better. He said it was ok for us to smoke in the apartment, but since it was only the one of us who is smoking, that was not okay for me. He said, that he would try to fix the problem, but his plumber was out of town (there must be more than one plumber in Lisbon!). I explained with big words that we were very unsatisfied and disappointed, and that he had to do something about it, so that we could move into the other apartment. The rest of the day, I didn’t hear from him and when texting him in the afternoon asking what was happening, I didn’t get any answer at all. When we came home late in the evening, José has left a note under the door saying that he hoped everything was all right, and that he was about to try fixing the problem. The rest of the trip (we were in Lisbon for 4 days), we didn’t’ hear from José, and since it was impossible for me to find any information about how to get in contact with Airbnb in order to find a solution/refund, there was not much to do and we still wanted to enjoy our short stay in Lisbon. The last day in the evening, I got a text from José saying that the reason he didn’t text me before was, that nothing had happened in the other apartment, and that he hoped that we had been enjoying ourselves. He totally ignored us and played a fool, and when...