Luisa and her family were perfect! They absolutely helped us get familiar to the city. The room was perfectly clean and as shown in pictures. Matress perfect, pillows new and comfortable. Hot water all day, no problems at all. Maybe one of the best rooms i've stayed abroad. What i'd like to add furthermore is that the neighborhood gets a little scary at night. Though Luisa is pretty accurate at the description about Mouraria being a multicultural neighborhood (and that was no problem at all, instead there were nice multicultural shops near) tourists should be careful of the square that's close to the house. We asked the taxi driver to get us outside the house 'cause we were 2 girls, i suggest you should do it too, if you stay out till late. Lisbon is an amazing city, people are awesome too. Absolutely loved it.