First of all, the positive comments. Paulos flat is in a great location. it's close to Rossio station and other public transportation. Across the street is Quermesse, one off the best restaurants we found in Portugal. Less than two blocks away is the Gloria Funicular that goes up the hill to Bairro Alto. we rode it up on a Saturday to find a Beer Garden. with a great variety of beers, wines assorted drinks, and food, and friendly people. My most negative comments are concerning the checkin process. I didn't receive instructions until a couple days before for gaining access to the building and the day of our stay for access to our flat.Each door required a different app. To make matters worse, the access code for the flat didn't work. I texted Paulo and he responded immediately and resolved the problem.