Elsa and Rui were very welcoming, sending lots of useful information in their emails. It was welcome to have a pick-up from the airport, but we did not know that we were sharing the pick up with another couple, and this meant waiting in the airport for 20-30 minutes. At the time I would have preferred to just get a taxi! But the man who picked us up also had the flat keys and showed us into the flat. The flat itself was impeccably clean, with a comfortable bed. It is in the beautiful historic Alfama and in a quiet street, but because these are old buildings, once the upstairs occupants start moving about, you can hear every step! We loved walking about Lisbon, and the flat was the perfect, straightforward base to explore from. Thank you. Jenny