We were tired and dazed when we arrived in Lisbon early in the morning after a sleepless flight, but Marcos was very helpful and understanding. He was also understanding when I mistakenly took a hair dryer from the room, thinking it was ours. Fortunately we were able to arrange to bring it back when passing through Lisbon again at the end of our trip. One warning: Our map app routed us up a steep hill via a series of steps from Santa Apolónia metro station when we had heavy luggage. Taking Calçada dos Cesteiros, though still a respectable hill, would have been significantly easier. Marcos mentioned that there is also a bus, but we never figured that out.