This apartment has every possibility to get 5 stars over all. BUT! The communication with the bureau, which runs it is miserable. We were still waiting for instructions about check in on our way to the airport flying to Lissabon. And we were in contact with several hotels, as we were afraid, that we couldn't get in contact with Heleno&Silva (actually a person called Evelin). We mailed, texted (sms) and called - nobody answered. At last Evelin answered our calls, and we dared to cancel the hotel reservation.
Arriving to the door to the apartment, the code for the door didn't work. After seven attempts we got in though - an exciting experience in a new city around midnight.
The site mentioned that oil, salt and peber could be found in the apartment. We wrote Evelin about the door and the other facilities. She wrote back, that the site didn't mentioned these things, and that a technician would be called for. We sent her a picture of the site mentioning the facilities and got the answer: "Há okay but we don't have". We wrote about the door issue the first day - but the door was not fixed during the seven days we spent in Lissabon.
The communication is terrible, and the owner of the apartment shouldn't be satisfied with the staff who (doesn't) take daily care. The owner is paying for something he doesn't get.
The apartment is well placed, clean and light.