Jose did not answer his phone, or messages hours before, or hours after the check in time. We struggled to find the apartment, and once we did, no one was there to let us in. My wife and I had all our luggage and no way to access the apartment. AirBnB was also unable to reach him. We wasted 5 hours waiting, and had to find another place to stay last minute. Jose finally messages and says he is in the USA but failed to contact us at all prior. Horrible experience.