The apartment is great - right in the Alfama neighborhood, which we wanted. We walked around and really got a feel for the neighborhood without feeling unsafe. Local metro transport was great as well. We communicated with Diana primarily, and she was so helpful. Met us when we checked in, went through a map and helpful tips with us as well. The biggest thing though, was how understanding and gracious Diana was when we messed up our check our date. We thought we were due to check out a day later than we had booked - so there we are, rushing around the apartment gathering our things and trying to clean. Diana was kind and understanding, and she even offered to let us put our things in her apartment while we sorted things out on our end! She went above and beyond for us when the whole issue was our fault in the first place! You won’t regret booking this apartment!!!!