My experience wasn't flawless. The rental was listed as "entire rental piece" so I was expecting an apartment all to my own - as you would normally expect under this description.
So I was very much surprised to find out (during check-in) that the "enter piece" is in fact just a small room (even though with a bathroom) while the kitchen and living room are shared with other people! After I reported the misunderstanding to Hugo, unfortunately, he first tried to insist that this is "a entire personal 20m² apartment". To add insult to injury the room wasn't even ready by 4 PM and I had to stay outside for another hour for the cleaning to be finished.
But fortunately in the end we have reached understanding and Hugo assisted in cancelling the booking. But please, never call a room with shared space as "entire rental unit"