This is the most negative review I've ever posted. The hosts respond wonderfully to requests as long as the answer is yes. Otherwise you get the 'no answer' answer. I asked them if they would be willing to receive something for me before I arrived. Never got a response. On day 1, I sent them a video of the kitchen sink not draining and mentioned that at home I'd use Drano or Liquid Plumber. They agreed it was a problem and promised to provide the Portuguese product equivalent. Never appeared even after a gentle reminder. When I arrived, there was a very strong smell despite the fact that windows and patio door were open providing cross ventilation. Room was cold being January. I thought it was pine scented cleaner at first, but later realized that the floor had recently been refinished, and what I was smelling was shellac or polyurethane that had not completely cured. Woke up with a headache every day. Still smelled when I checked out.