Joana was great! She was very responsive and made check in very easy with clear instructions. Our flight got in really late so having self check in as an option was very helpful. The apartment had everything that we needed and we enjoyed the location. We were closed to many food places which made it easy to grab something to eat when needed. We needed to store our luggage at the end of our trip because we had another late flight and their was a storage place right around the corner. Joana had tons of helpful tips and information in a book in the apartment.