Izabel made us feel very welcome during our stay in the Bairro Alto. She was very quick to respond to our text messages and speaks excellent English. She was most obliging by offering local travel advice by text regarding which station to get off at; she kindly left us some bottled water and juice for our first night and gave us directions to a launderette nearby where there are laundry drying facilities (we were unlucky with unusually bad weather during our stay!). Thanks for your wonderful hospitality, Izabel!