Communication was excellent. We were able to leave our luggage as we arrived early. The apartment was very clean, well equipped and really comfortable. The views and the balconies were splendid. It was very central and although the 28 tram went right by, it was very quiet. In fact we slept with the windows open and it was perfectly fine. Fridge freezer in the kitchen and brand new Nespresso coffee machine although we felt some loyalty to the older coffee machine! Excellent and prompt support from our host Ines and Filippa, it is professionally run but with that personal touch. The convenience store next door stocked loads and always seemed to be open. We loved the kiosk bar at the top of the hill with the great view. The food at Time Out in the old market was excellent with divine custard tarts! We would definitely recommend the apartment and would return in a heartbeat. The people we met were so kind and friendly.