I am very disappointed in the rental agency Houze. Sam made a false promises about a new fridge being delivered. And I haven’t received any reaction when I asked about it through WhatsApp en Airbnb messenger. (Full story below)
Furthermore it’s a beautiful house, but unfortunately experienced a bit too many major and minor flaws. (See below)
Full story - Houze :
Upon arrival we discovered the big American style fridge was broken. To compensate a small model fridge was placed next to it. At checkin Sam offered us the option of placing an additional small fridge, since his company had more of them. We agreed that he would check on it.
A few hours later through WhatsApp I again confirmed we wanted the extra fridge.
Sam replied that the next day a new fridge would be delivered and he was waiting to hear at what time. Next day at 18hrs no fridge was placed. I contacted him through WhatsApp, and I never got any reaction. I also used Airbnb messenger to indicate to Houze that I wan’t happy with the situation. But again no reaction..
I find the false promise and lack of response very disappointing.
With another defect (extractor hood) I got the same result. Shortly after checkin I informed Sam that the exhaust hood was broken. He told me he was “going to check it with the company”. Also in this situation, I am still waiting for a reaction..
Villa’s major flaws:
-Broken fridge, replaced by a model too small for 6 people.
-Extractor hood is broken: light can’t be turned off and extractor can’t be turned on
- the downstairs and upstairs toilet/bathrooms both can’t be locked
- sliding door with a broken lock.
Villa’s minor flaws:
- shower-door that’s not closing well, resulting in wet bathroom floor
- upwards opening cabinet door that doesn’t stay open. which makes it annoying to take the glasses out of it