I contacted Vasco a few times before our arrival for tips on the best way to get to the apt and he responded quickly with suggestions and directions via car, cab or metro. When we arrived we were promptly met by Laura (Vasco's assistant) who explained everything we needed to know about the apt as well as information on transportation, groceries etc.
We had a problem with the wifi and Laura immediately had it fixed. They were both the ideal hosts…ready and willing to help their guests.