This was top of the line with customer service. They helped in airport shuttle, and they arranged pick up for us back to the airport. They offered fun and affordable tour packages as well. The apt was clean, updated and had everything we could have needed for our stay. The stairs were a bit intimidating at first, and I do wish they would have mentioned that in the listing. There is no way we could have gotten our suitcase up to the 3rd floor on our own, thank goodness for his offer to help us!