This was a very disappointing stay, our worst experience with airbnb so far.
First of all, the check in experience was very frustrating. The company managing the listing wanted an exact time of arrival which is very difficult to give in advance for travelers. We had estimated our arrival at 7:00pm but had delays on the day of arrival, so we sent a message to the greeter at 4:30pm saying that we will arrive between 8:30 and 9:00, he acknowledged with no issues (just mentioning that another greeter will meet us). We arrived at 8:30pm indeed, but had to wait in front of the building for an hour until the greeter came (the building is on an uphill and we had a three year old with us).
The greeter just rushed to the apartment to open it without apologizing for the delay. And instead of starting by doing a tour, he started taking pictures of everything in the apartment for more than 10 mins. When we asked him what he was doing, he said that they are taking pictures to make sure that we do not break anything; this made us so uncomfortable! Long story short, the check-in process took 2 hours!
Then we started to notice that the apartment does not match the photos and the description. As a start, the main reason we chose this listing was because it is air conditioned, but in fact it is not. The host claims it is because there is just one small AC unit in the dining room while there isn't in any the other room. This was not enough to cool down the apartment and the rooms were so hot. It should have been specified in the description that only the dining room is air conditioned!
The photos give you the impression that the apartment is newly renovated, but in fact you clearly see that it went through a lot of wear and tear. The utensils and amenities in the kitchen are very old (except the refrigerator), there was a bad odor in the kitchen most of the time, the walls need repainting, the furniture is old, etc.
In addition to all that and to make things even worse, there was a serious issue with the cleanliness! There were old dirty clothes and random stuff just thrown in the closets without tidying up. When we asked about it, the greeter just said it's for the old tenants and told us to ignore them! The duvets were all stained, the kitchen cabinets filled with mold, bugs, tools and screws randomly thrown in the kitchen drawers (not kids friendly), and the worst of all was the fact that there were dozens of mosquitoes and flies killed and crushed against the walls, ceilings and drapes without being cleaned.
Finally, it is important to note that on the terrace door (which should have been the highlight of the place) it is written that it cannot be used after 9:00pm although the host said that we can use it without making noise.
The communication with the host was very slow. When raising the issues, he waited a full day to respond only to blame us being 1 hour late to arrive (which was not the case because we informed him 4 hours in advance). He then asked for photos of proof (which we had a ton of), and kept telling us he was investigating the issues up until the 3rd day of our stay when he proposed to refund the remaining nights but it was too late to find other accommodations for all of us. So he finally just refunded one of the 5 nights.