I was looking for a place for two nights stay. I made the booking for this room (which was around $50 per night). I got charge about $100 and I was under impression that I made the booking for 2 nights. I asked them for early check in if possible and realized that I made an honest mistake: the booking was only for one night! I asked to change it for 2 nights but they said the room is not available. So I immediately asked for cancellation, but they said it’s not possible! I explained that it has been only a few minutes, I made an honest mistake probably because of the pricing and I need to cancel this and make a new reservation since I need a place to stay. The person told me she will talk to her manager and will get back to me. They never did despite my follow up. So after hours of waiting and because I needed a place to stay I made another reservation and canceled this one. I got about $37 back for the fees but not the rest of my money which went to booking the room that I never stayed in. And of course they never got back to me. Very bad communication; not responsive and not respectful. Also unfair!