Helena was very helpful and the apartment looked the same as the listing - it was a lovely, clean and homely place with plenty of space. The cafe opposite is the best for breakfast or a small meal and drinks. Perfect for families. We went there a few times. The apartment is quite central so we walked to the castle and to the main shopping area in the centre. The trams and taxis are frequent and easy to find so make travelling easy. The area around the apartment is very picturesque - narrow, winding streets with plenty of cafes and restaurants. There are some great restaurants with music (Fado) in the Alfama area that we could walk to. Would definitely return!