We only met Rafe, but he was great! He checked us in and showed us around the place. Breakfast was provided, bread for toast and espresso. There are two full bathrooms which was amazing! There was only bread, jam, and espresso available the first morning for breakfast but by our last morning there was fruit (banana's), cheese, and meat. There was a heater which was great as Lisbon was a bit cold at night when we were there!