Out of $1,000, so sad. A few days before my trip Portugal issued an order closing bars and clubs. The announced capacity restrictions at restaurants and asked for people to work from home. Obviously this would significantly impact our trip. We ultimately decided to not go because I didn't want to risk getting stuck in Portugal without a chance to return home to my son.
Due to the short notice the host was unwilling to offer a partial refund, which was very disappointing. But partner and I were still willing to go, so we told the host we would like to reschedule our trip. We tried several times to reach out to the host with little to no communication. After our trip "concluded" the host reached out to stay she wasn't able to change the date and would "keep the amount as a credit for your future stay." They promised to follow up with an email confirming this information.
Days later, nothing. I truly feel they ran out the clock so they wouldn't have to reschedule the dates and could keep the money. I looped in airbnb and they also didn't hear anything from the host.
I know these are unprecedented circumstances but I truly thought they would do the right thing. Now I am out $1,000 with no plans. I have no faith they will honor this commitment to reschedule the dates.