Alexandre and Carolina were very helpful with absolutely everything. They sent us exact directions to the apartment and gave us useful tips about transportation. They allowed us to do early check in which was very nice of them since we arrived very early. The apartment looks exactly like the pictures! It is very cozy, clean and very well located near the Chiado Metro and Bairro Alto. Once we arrived, Carolina sat down with us and showed us the city map and places we could go to. She also left us some delicious cheese and bread. We really enjoyed our stay and would definitely stay here again!