I don’t know where to start. I had to book this Airbnb last minute for a 4 night stay. Before booking host was responsive to my questions but after booking, communication was cut off. Soon after I booked I received a message from the host saying that all communication should be done through what’s app with a specific person that would be my “customer relations contact”. Since Airbnb advises against communication outside of what’s app, any further questions I had all went through Airbnb first but after weeks of no response I tried to message the “customer relations contact” through what’s app, again, no answer from him ever. Here I am in Europe, 4 days before check-in, I’m messaging through Airbnb, what’s app and calling the number on the Airbnb website, no answer from anywhere or anyone. I had absolutely no instructions for check-in whatsoever and had been trying to get them for days while in not in my home country. I had filled in the form they sent me through email with all my contact information and my time of arrival so there would be someone to check me in the day of arrival 5 days prior to arrival. The morning of checking in, I sent them a message through Airbnb asking them how to check-in and stating the time that I would arrive at the property, when I arrived in Lisbon, still no answer. I was calling, and messaging on my way to the property and NOTHING. FINALLY, almost 2 hours later someone answers the phone number listed on the Airbnb page, I tell them what’s going on and she responds telling me that the persons that they sent me as a contact was no longer working there(would have been nice to be notified and sent a new contact) and then she told me to forget about all of that, she was going to find someone to check me in and they would give me a call back. At that point, I was sitting in front of the building in my rental car, a guy calls me back asking me what the issue was, I explain and he said he was going to find someone to check me in and give me a call back. After 30 more minutes of waiting someone calls me dying that he was checking someone at the moment and as soon as he was finished he would come to me which would take 30 minutes. In total I was sitting outside of the building for 2 hours waiting for someone. The guy that came to check us in took 45 minutes and at that point we were not happy, but we knew it was not his fault because he probably knew he was checking us in at the same time we did. When he got there I went up with him and my partner waited in the rental outside as the key for the garage was in the apartment. The person checking us...