Pedro was helpful, communicative, and gave recommendations for restaurants. The area although very charming, is fairly hard to reach. There is no car access (we parked 15 minute away- walking) and you have to walk on narrow cobblestone streets with three flights of stairs. This was not mentioned in the description and I think it should be clear. For some people this might be ok, but it was difficult for my family to carry our suitcases (and toddler). I had trouble opening the the apartment lock, which was frustrating and made me nervous (no other way to get out in case of emergency since there are bars on windows). The apartment had some plumbing issues, one toilet wasn't working properly and we were asked not to use one shower. I had seen this in reviews but I thought issues had been resolved. We didn't have hot water on the first night. The apartment has an unpleasant smell, like mildew (humidity issues). The apartment has potential, but needs maintenance.