Christen is very communicative. The apartment is small but functional. The location is ideal-in the center of everything and walking distance to most of the tourist sites. We totally enjoyed it. Be prepared to carry your luggage upstairs to the top floor because there is no elevator--stairs are steeper than most because it is an older building. Also, heating condition is rather limited. Fortunately the weather was nice during the time we were there in December. When it gets below 50's it could be uncomfortable.