We planned a trip in June for 8 nights, and the location and look of this place was quite appealing so we gave it a try. The booking and arrangement up till the travel date was completely fine and pleasant experience. Great communication and the host was very responsive overall (arranged a car from the airport for us, let us do the early check-in). Once we arrived the place, we faced 2 major issues.
1. Electricity issue
We arrived in the morning of June, 9th 2022, checked in, settled down and went out for a walk to see the neighborhood. When we came back, the electricity was out and noticed the breaker switch was off. We tried to put the switch back on, but one particular breaker switch didn't turn on, which was for one of the bedrooms and plugs for TV and WIFI router. We immediately let the host know what happened. The host stopped by on that day in the afternoon, and somehow the breaker turned back on, so it seemed the problem was resolved. However, it happened again and again, so we requested to the host to do something, at least to bring an extension cord to connect the WIF router to the other plugs that are working. It took a while to get some response from the host and we basically spent almost 2 days without WIFI, till we got an extension cord on the night of 2nd day. The breaker issue was resolved on the 6th day of our stay, meaning one of the bedrooms (the room I was actually staying) didn't have electricity for 6 days. It was quite frustrating.
2. Water leak from the ceiling
As soon as we checked in and stayed for an hour or so in the apartment, we noticed that water was dripping from the ceiling. When you look at the ceiling, you can see a small hole and some serious water damage in the large area of ceiling in the kitchen (it was quite visible, and you see some bubbles that water was stored up).
We let the host know this issue when he came by to check the electricity issue. He seems to be surprised, but didn't really say anything. No apology or anything either. To be honest, we weren't expecting to do anything because it would require some major construction work to fix the problem. So we put a bucket on the floor so at least we can avoid a constant wet floor. We didn't really know the scale of water dripping because we constantly dump the water from the bucket. On the 5th day, we went to an overnight trip to Porto, and when we came back, the bucket was almost full with brown water. It was quite disgusting. I wrote a note to the host with picture of the water full bucket and the ceiling, but no response from the host at all. Didn't even bother responding our message.
The place is quite beautiful (other than the water issue) and in a great location, no doubt. We loved the neighborhood so much. It was very unfortunate that this place had these issues and the host wasn't really responsive to us. I wouldn't book this place again for sure.