We talked mostly with Carla, she was amazing the first day we were there she let us in way earlier then check-in since there was not a guest the night before which was much appreciated. Also we noticed later that the heater was not working and she sent someone over to fix it within a few hours, when we had a problem again immediately she replaced the heater and everything was good. Also the last night I felt very sick I had gotten food poisoning and we had no idea what to do that late at night so my husband text Carla and she responded and tried to help us out and was texting on going to see how I felt, even the next morning when we were supposed to check out she let us stay longer until we had to go to the airport. Carla went above and beyond and we appreciate that more then we can say. The apartment was very pretty and right in the middle of everything in Bairro Alto very close walk to the metro. We had a great time and will definitely be back.