Joao's place was an amazing location and was on the first floor which was VERY helpful with all the hills in Lisbon. We had an issue with a leak from the floor above and Joao and Paula (who helped us with check in) were both very responsive and handled the issue in a timely manner. We had everything we needed in the apartment and were provided with some wine and snacks. The only down side was that Lisbon was very hot and there was only a small fan in the apartment. The combination of that with the leak we had the first day, made the apartment feel very humid. That was the only downfall to the apartment. Paula was also nice enough to let us leave our bags early and keep them there after checkout. She also arranged for her husband to take us to the airport which was very convenient and easy.