Elsa &Rui was nice and friendly.They reply to the message quickly and pick us up at the airport.But there was no hot water in the shower when we arrive.Elsa told us that they will come by next day and fix it.And still no hot water next day when we go back to the apartment! But Elsa help us fix it eventually.They are really nice and kind but the house facility is too old.The shower is either too hot or too cold.