Can't say enough about our hosts, Erina and Carlotta. Erina got in touch with us about a week before our trip to confirm the booking and helped set up a driver (Mario) to pick us up from the airport. Highly recommend booking Mario to drive you to the apartment as he was extremely helpful, friendly, and knew exactly how to get to the apartment - a great way to start our trip in Lisbon. The apartment was beautiful, clean, and situated right in the heart of the main tourist district (you're just a few blocks from the water with great views). Seeing as Lisbon is pretty hilly, it was nice that we always ended our day walking down hill back to our apartment. In addition to the great location, the apartment is in walking distance to a variety of public transportation options which made things easy when we didn't feel like walking so much. The only blemish, which wasn't even the fault of the hosts, was that the apartment upstairs had a freak accident with some water which resulted in heavy water leaking through the ceiling into our apartment. It was a bit of a crazy scene as it was our first night there and being so jet-lagged but Carlotta, the SOS contact, was absolutely amazing. She came to the building right away (it was about 1:45am) and dealt with the police and firefighters (the water had triggered the building's alarm system). Before she left that night, Carlotta came to our unit to check on us and make sure we were okay and promised everything would be cleaned and looked over in the morning. True to her word her cleaning and maintenance teams were there the next morning first thing and cleaned up the apartment and checked out the light fixtures/smoke detector/etc. to ensure everything was safe and working properly. Additionally, as they felt so bad about us having to deal with this freak accident, Erina/Carlotta upgraded us from our booked 2 bedroom/1 bathroom apartment to a duplex upstairs in the same building with 3 bedrooms/3 bathrooms! We were so happy with our experience and can't wait to visit and stay at Erina's place again.