Ana was so helpful, we were supposed to stay in May 2020 but the pandemic delayed things. Then with the floods this month Ana was again willing to be flexible. But proactively go in touch. There was no need to cancel but she was so helpful leading up to the trip and easily contactable through the trip. Cute little clean place in the centre of alfama. Just perfect for 2 people. Tram 28 stops on the road outside.