We spent only one day in the property rather than the three paid for. The flat was extremely cold and after much to-and-fro with the host (who is actually a manager of the property), an inadequate heater was provided which meant the property temperature in January was 15 degrees. The bathroom was dirty and bacteria laden. The balcony was in a filthy state. We provided photos to the host to show him the issues. The street itself while well located was littered. The host was abroad and took a while to respond or address the issues. We left the property ill the following day and checked in a hotel. We had come to Lisbon to spend New Year, the host's attitude was nonchalant and he refused to entertain any refund for the inadequate experience we have had. Our New Year celebration in beautiful Lisbon was ruined.