The apartment was clean and spacious, the lounge chair in living room a bit worn. The location is more on the outskirts of Alfama as far as we could assess, not quite in the historic area where we hoped to stay. Joao was very accommodating and met us early so we could store our bags. There was a problem with the hot water heater and therefore we were not able to use the hot tub or showers. Joao was very apologetic, responded quickly and returned a large percentage of our fee.