Sophia met us at the apartment for check in. She is incredibly warm and helpful. Was prepared with maps, etc. to help us plan our stay. It turned out that everything she had to stay was totally accurate...helping us avoid some very touristy things. Lisbon can be tricky, so her strategies helped us use our time wisely. We had a little problem with one of the locks and she was right on it to get it fixed. I would definitely return to this location.