Cristovao is very responsive. Marta is super helpful. The apt is nice and clean. The beds are very comfortable. Do NOT rent a car if you stay at this apt as the streets are super narrow and the garage is almost impossible to get in. Metro is about 30 mins walk. LIDL grocery store is about 10 mins walk. They provide the basics, including body wash, 2 rolls of toilet paper and 2 sets of towel for each person. There is no drip coffee machine, only Nespresso capsule type.