Generally, the apartent is spacious and well located (short cab ride to the city center). However, we had quite some complaints that were not dealt with properly. The lady from the congierge service who delivered our key was very messy, did not know a lot of things, and then forgot her own keys at our place. We asked for a 2nd set of keys (quite handy with 6 people), but this was not available. There is NO HEATING/AC in the LIVING ROOM, so it was really freezing cold there! even after a day of blasting the AC's in the bedrooms like the owner suggested, so the bedrooms were too hot and the living room was too cold. We had some other questions for the owner, such as extra blankets, but after giving a not-satisfying answer ("they are in the closet", well no, we checked them already), he stopped responding. Also, we missed some essentials such as salt (which was empty), a kettle, coffee (which was also empty), dishwasher tablets, and a small towel for the kitchen. Altogether, we did not really enjoy our stay because of these annying flaws.