We cannot say enough about Alex and Carolina and of course, their wonderful apartment in a central, yet perfectly tucked away street in Barrio Alto area. We chose the accommodation based on reviews and the location and still not too loud, and it was exactly what we hoped for.

Beyond that, Alex kindly advised us before we arrived that a taxi to the flat should cost around 10 Euros, and certainly no more than 15 Euros, absolute maximum. After arriving at the flat, the taxi driver quoted us 46 and pulled all the usual tricks to insist it was correct. After making no progress, we called Alex, and he kindly offered to come down and was there in minutes. He smoothed over everything with the taxi driver - after a huge amount of effort, even though the cab driver knew he was caught red-handed. It was so kind to take that hassle on for us and he got our fee reduced to the max amount of 15 Euros.

Alex and Carolina also know about all the little details, and I won't say what they do, just in case it creates an expectation from future guests if they can't continue to deliver all the nice extra details. But it's certainly fair to say they work very hard to sort all the small things that help make your stay as nice as possible.

I would never stay in a hotel again if I could be sure I'd get anything close to the same quality of accommodation, service and hospitality that Alex and Carolina provided.

Truly nice people and we can't thank them enough for such a nice stay in their beautiful apartment.

Highly recommended!