Host was friendly in person and through text, however, she could have done better in the below aspects: 1) Refrain from keeping the guests out of the house for 10-15 minutes, which we had notified her via messaging through Airbnb app and also ringing the door bell upon our arrival. Just in case you guys wondered, she heard us and told us that she was coming down but we were still kept outside. We even rang the bell a second time and she told us the same thing, keeping us outside with our luggages. 2) She could be much clearer with the location of her apartment which is situated on top of a steep hill. On Google map, it is shown to be relatively near the metro stations - Restauradores and Baixa-Chiado, however, it has also failed to indicate the steep slopes that tourists have to encounter. The host failed to inform us and therefore, we had no idea about the steep slopes till we reached the nearest station (Restauradores) and had to lug our luggages up. It was no easy feat and the short distance to the apartment was the most strenuous one that we ever had. What's more, we figured out that there was a direct bus to the apartment from another metro station (Cais do Sodre) but it was never mentioned by the host, not even when we were discussing with her about the vicinity in person. So, she could do better by providing the best and easiest route for tourists with big bags. 3) Ensure that there are sufficient hot water for bathing. It's unfortunate for us that the amount of hot water was so little that it couldn't even last through the bathing process of one person. The water temperature dropped quickly and we had to bathe in cold water most of the time. What's more, the second person in line would not have any hot water left for bathing. We informed the host about it and she came to check on our second day but she claimed that there was no issue with it. However, we still experienced the same issue and informed her again but to no avail. This time, she did not even bother replying my messages anymore which I felt it was slightly irresponsible of her. Please note that both my partner and I did not keep the water running non-stop during our bathing process and as such, it is definitely not our issue/problem when there was insufficient hot water for even just one person. I doubt anyone would like to end up shivering in the bathroom or bathing in cold water, especially during the colder seasons or when the temperature is low in certain parts of the day. For the both of us, we suffered till the end of our stay which is the most unpleasant thing out of the entire trip in Lisbon. Also, one last thing to note: The environment is pretty active at night especially on weekends...