The check-in process was the most frustrating process we've endured. We were sent 4 or 5 videos showing us how to check into a building. We also had to download an app in order to enter the building and needed a code to get a key fob in order to enter the apartment and retrieve keys. You need internet access to use the app. The host told us we would be charged if someone had to come to us but he buzzed the other guest in. We missed a day of our stay due to inconsistent communication and she had to book a hotel room. The app was absolutely unnecessary to have because she was buzzed in even though they initially said she wouldn't be able to get in without the app. She had no access to Wifi. The downstairs door was unlocked most of the time during our stay because the neighbors needed to get in and out without keys. We still felt safe though. Otherwise, the apartment was nice and convenient. The beds were super comfy.