Pam was a very helpful host. She met us at the apartment and spent time explaining local attractions, how to get around Lisbon, etc. She supplied us with contact numbers in case of any problems (there weren't any), Pam even checked up after a couple of days to see if we were both ok (we were). The apartment itself is lovely, comfortable, quite quirky, the quality of finish is excellent. Yes the No28 tram does trundle past your window but we actually found this quite endearing! The location is very safe and secure. Would we stay here again. Definitely! Thanks Pam, you're a star!