I will be ver fair with this review considering I only stayed 24 hours.
The flat itself is consistent with the photos. The beds are very comfortable and the kitchen area cute. They do stipulate that the flat is on the 3rd floor (6 flights of stairs). The parking is horrendous, but again they mentioned this, the property is on a steep hill. If you are ablebodied, physically fit, do not have a car, children or a lot of luggage and are not sensitive to noise, this place is for you.
I was aware of all the caveats regarding parking, steepness of the road and the stairs but still booked. This was a complete mistake, I thought we could manage but when on holiday you do not want to struggle. I had my 4 month old son, a buggy and 4 luggages. I would advise you avoid this property if you would like to be convenienced.
It is also loud and poorly noise insulated. Yes the overhead planes were mentioned in the reviews, but once you add the noise from the surrounding road traffic, the noise every time someone uses the stairs it is uncomfortable. You can literally hear each footstep in the stairwell and because there is a gap under the front door, the shadows of others and the footsteps makes it feel like someone else is in the property with you which is unnerving. But if you don’t mind the nosiness then you will have no problem.
We were extremely tired the night we landed so we attempted to have a shower the following day. There was no hot water. The host was quick to communicate and send someone to check the boiler. It was broken. She offered me an alternative accommodation for 2 nights whilst they fixed the boiler, then I would have to come back. I declined considering the aforementioned difficulties with the apartment and travelling with a baby.
We finally decided on a full refund, however I have not been completely refunded by Airbnb and the Host. There appears to be confusion which I have been blamed for despite my Airbnb receipts. I would just advise if the host cannot accommodate you due to fault of their own, have them cancel the booking themselves and claim a full refund through Airbnb. This is what I attempted to do but the host kept telling me to cancel myself.
Overall, it was a stressful situation due to my circumstance but the host was a fast communicator. The home itself is cute, has great natural light and those beds are great. But it’s location, accessibility and poor sound insulation is a complete headache.