The communication with Elsa was easy, quick and friendly and the included pick-up worked very well! We stayed three nights in Lisbon and the appartement was a good choice. It was big enough for the two of us, cosy and quiet and in a perfect location, but it could have been a bit cleaner and in a better condition, like it seemed to be on the pictures. Some Corners were a bit dirty and some things were broken. Also it looks a bit bigger and more modern on the pictures as it is in real. All in all we had a great time in Lisbon!