We wanted to say how much we enjoyed our stay in Lisbon. The apartment was clean and comfortable and had a wonderful view from the terrace. We were welcomed as per the arrangements and Carlos helped us with luggage.
This was in total contrast to our Airbnb booking in NYC, cancelled less than 72 hours before our arrival, leaving us to make other arrangements for the first and last 2 nights, and putting us in another apartments for the other nights, with a great view but in a location that wasn't where we wanted to be and not very clean. This was arranged outside of Airbnb, so once we agreed and had our payment returned the booking was removed from Airbnb site so we weren't able to make a report on the way we were treated. Reason for cancellation was a gas leak in the building where we had booked. Very unconvincing and it seems Airbnb is less of individuals hosting than businesses doing it, at least in NYC.