I don't even know where to start. Let's say this is our first Airbnb experience that unfortunately didn't meet our expectations. The host was responsive and friendly throughout the communication, but the things said were not the things done. To start with, we arrived in Lisbon on a night train with our 2yo and were hoping to check in asap, so we had informed the host about that and agreed to meet at the apartment at 11am for an early check-in. Of course, the night train wasn't comfortable and the three of us were sleepy and tired but somehow managed to spend 4 hours at the park nearby. We came to the apartment at 11am only to be informed that it was not yet ready. We waited for 40 more min (just outside of the apartment) to be let in. Vitor's friend who was checking us in sounded upset by the cleaning team being late, and we said there was nothing to worry about, but she responded that she was worried about being late for another check-in, which instantly made us feel part of a business scheme rather than respected guests. As we entered, the smell of the detergent was strong and the apartment looked clean although kind of shabby. One can feel this is a basic airbnb rental meant to have some charm but not cared enough for to preserve it. Some coffee/tea and a few small snacks were provided as well as a small bottle of shampoo and shower gel, definitely not enough for three people to stay for three days, but that was fine since we had brought everything of our own. As we went out to the patio to have some rest and watch our daughter play with the little white stones (which apparently had naphthalene spread all over them?!), the upstairs neighbor started making weird noises... we started to have a feeling we didn't want to stay in the apartment any longer and went out for a walk. A very very difficult walk with a 2yo, be aware. The hills and the sidewalks paved with stones made me wish I had brought a baby carrier rather than the stroller, it would have been much easier to stay around the neighborhood then (just a tip for those traveling with little children). After the walk we came back home and found a bunch of ants in the kitchen. We didn't pay much attention to that and never told the host until the third day when we actually arrived to find the kitchen full of them (apparently because we left something sweet in the garbage, but this looked more like an infestation than a problem of something sweet around, very unpleasant; we later found many bottles of ant poison, so I guess, it wasn't the first time something like this happened). The host offered to come and try to remove the ants, but at 10pm our daughter was already sleeping, so we declined and did the job ourselves....