Sylvia was a wonderful concierge. She was very accommodating with our check-in and held our bags before the studio was ready. The only problems were ones others reported. The bathroom had a bit of a musty smell. The side street the apartment is on was also a bit dirty and had some characters who hung out on the street at odd hours. I am not sure had I been traveling alone that I would have felt safe. But the hosts were very nice and for the price if you can look past these minor negatives it is a good place to stay.