Late Check In, Early Check Out
Overall the apartment is excellent- very beautiful clean and functional, the location is also great with access to barrio alto, supermarket and restaurants nearby.
However, some of the points which we believe there is room for improvement to make our experience better.
We scheduled to check in at 8:30 pm. We emailed to inform the host our train is delayed for one hour. We managed to take a taxi from train station and arrive at 9:30 p.m., trying our best but still informed need to pay 30 EURO late check in fee. I understand it was our fault and rule is rule, but a bit flexibility would be great in this case.
The Electricity was out twice during our stay while we are cooking and the house was totally dark. Luckily I found where is the electric panel so I can fix it myself.
On the check out day at 10:30 a.m., two ladies opened the door and tried to enter the apartment without our consent to clean the house. We inform them the check out time should be 11:00 a.m and we are still packing hence they left. This can be handled more professionally.