It's another one of those you get what you pay for, which is why I gave the place a 4-star for value, but overall, the stay wasn't that great, not that bad either, Check-in is at 4pm, so if you arrive early, no exceptions get ready to stay in the streets with your bags for 5-6 hours.
The advert is misleading, it's not 10-mins away from the city center, It's 10-mins away from the metro station that then takes 20 mins to the city center, It's not 2 mins away from the metro as the advert says. Sofia is great but she didn't speak English so we couldn't communicate much, But with my little spanish I know she isn't as friendly and helpful as the other reviews say. maybe it's just my experience but overall it's good if you're not going to Lisbon for Vacation, If you're going for work or on a very very tight budget then it's fine.