Samuel was very easy to communicate with and even though we did not get to meet he was friendly and connected anytime we needed to know something. We found out the day before arriving what time we could drop off our bags and check-in, good thing that when we arrived it was perfect timing and we could already check-in and Samuel's friend was there to let us in and show us the apartment. The area is fantastic! It's on the same street as the Elevator da Bica and you can watch it go up and down every day. The views from the balcony are amazing, you will want to take photos and admire the neighbourhood architecture. The area is very close to many things to see so getting around by foot was no problem to explore the city. We really loved the apartment, very clean and eclectic, nicely decorated and a great layout. We used both beds that were available which suited our family. If you sleep in the bedroom you can really block out the noise at night, but might be a bit noisy if you choose to sleep in the smaller bed near the balcony. It's neat to see the action happening at night time, the top of the street is filled with people having a good time and if I was travelling alone I would join in on the fun but it is cool to see, such a vibrant happy atmosphere. Our only issue was the shower, for my husband it was too small and hard for him to use, but for myself and my 6 yrs. old son it was fine, but if you are a bigger person it may be a bit tight. Towels and hairdryer are provided, so that was nice to have for us, as well as a coffee maker with coffee/sugar too! Any coffee lover would appreciate having a good cup of coffee in the morning:-) Coffee drinkers (not espresso) will discover that it's hard to get a regular size coffee (like Tim Hortons or Starbucks sizes) in Portugal when you need it, so coffee maker in kitchen was great! Overall the place is perfect, has everything you need and a fantastic location. I wish we could have stayed longer here, it was such a nice stay. I highly recommend for anyone planning a trip to Lisbon, this place and area is awesome!