The day before the trip, I was diagnosed with pneumonia and was hospitalized, which ended up canceling our trip.
Carly is currently a 5 star and highly regarded host and that was one of the reasons we believed in her.
We tried to contact Carly, but she did not respond to our message here on the platform. We were very sad about the pneumonia situation and even more so for not having any support from the host and for not responding to our messages (until today she has not responded here on the platform).
We had to cancel several services on the trip and everyone we spoke to was extremely solicitous and we received a refund on all of them. Except Carly.
For these reasons we leave our complaint note regarding Carly.