Unfortunately it wasn't the 5* experience that the company uses in their name.
1) On the checkin date, I received an email with a pin for a safety box where I should pick up the keys to the apartment. I entered the pin and there was only one card in there, but my friend needed a card as well. He arrived one day after me and without the card it's impossible to even use the elevator or get up to the apartment. I spent over 30 hours begging the company to give me a 2nd card. They kept telling me they would drop it off but nothing happened. Then one of the employees told me that a) they only hand out 1 card for every 2 people and that b) it was my fault because I picked up the wrong key from the safety box. How is that even possible - you provided the PIN and the box # to me?!
2) The apartment smelled like sewer. It came from the bathroom and I pointed it out to someone on the first day of arrival because it was really uncomfortable. Again I was told they would do something but nothing happened.
3) There was not a single outlet in the entire bathroom. Good luck drying your hair on the bed, the only other place with a mirror
4) The cleaning ladies came which was really nice but unfortunately they took the soap bars that were provided and didn't leave new ones. Not a big deal but it's just another little thing that added to the overall impression that no one really cared about the small details
5) The handle to the window int he living room was broken so the door couldn't be closed
The location was great and the building and the apartment were nice, but with the smell and the poor service unfortunately I wouldn't go back to this place.