Isabel was very responsive and the apartment was absolutely lovely. We were a party of 6 (including one baby) and stayed comfortably for a week. The location in Alfama was wonderful--historic neighborhood, convenient to little shops for wine, fruit, morning coffee. You should note that the apartment is on the trolley line and you will hear the trolley running in the morning. That said, we and baby slept wonderfully. We would definitely go back again.