Sergio met us after our flight came in. He spent about 45 minutes getting us oriented and answering a few questions (like where to get a SIM card). He left us witha well annotated map, a bottle of wine, and a wheel of cheese. The place itself is a bit off the more beaten tourist track, which turned out to be ideal. It had everything we needed, including two sets of eys, which was a very nice touch for two couples staying together. You can get there via tram 28, or a quick, cheap (and slightly thrilling) taxi ride up the hills. Filipa also helped us get a restaurant reservation, which was one of the highlights of our trip. And the view was unbeatable. We got in late, and there is a tiny (2 table) brazilian place half way down the block that took care of us and had excellent caiparinhas.