We were met by Nina and her daughter, Mathilda (who was to be our point of contact). Communication was excellent throughout our stay. The apartment was extremely comfortable and well-appointed with a very homey feel. Coffee, spices, and paper products were all provided to get us through the first couple of days.
The location couldn’t be beat! Within walking distance of markets, restaurants, coffee shops, and most of the attractions. Not to mention the Tram 28 right outside the door. (We enjoyed sitting in the window seat and watching all the action at the corner intersection where the trams and cars often converged.)
We highly recommend a stay here if you want to be in the heart of the Alfama!