Because of an issue with the airbnb I'd originally booked for Lisbon, I ended up booking Jose and Ana Sofia's place literally the day before and had to hope that it would turn out ok. It actually turned out great!
Jose and his mother greeted us upon arrival and gave us a brief run-down of the apartment and amenities. The room has AC, a personal in-suite bathroom with shower, and electronic digital locks. They also had super-sweet, thoughtful touches such as a small basket of fruit, bottled water, AND TWO PASTEIS DE NATA, YESSSSSSSSSSS, so wonderful!!
The kitchen is very specifically designed for maximum usefulness, with everything labeled according to the room you're staying in. Ours was the "blue" room, so our mini-fridge, cabinet, dining-ware, cleaning supplies, etc. were all labeled with blue stickers.
The location is a little further out from the city, so it's approx 25 min walking to Rossio (probably less time by bus or tram, but we opted to walk everywhere), and it's a (very) steep walk back up. It's a first-floor apartments in a quiet, safe, and local neighborhood (although there was a bit of construction going on outside the window while we were staying there). We didn't expect to, but did end up really enjoying the Graca neighborhood, since we discovered a lot of local shops and culture that we wouldn't have seen if we'd stayed in the busy downtown area.
Ana Sofia was also incredibly sweet, with very detailed recommendations and quick response times, and because our flight out on the last morning was at 6am, she arranged on our behalf to have a taxi come pick us up from the apartment at 4:30am.
Muito obrigada, Ana Sofia and Jose!