The host didn't meet us but his representative did and she couldn't be more helpful (or enthusiastic). The host arranged football tickets for me and was very helpful and communicative. The apartment was well located and the windows were double glazed to try and keep out the noisy nightlife outside which didn't bother us at all. The TV also had netflix and english channels which was good. If you're into the Lisbon nightlife, this is the place to be.