The place is fine - small and stuffy, but has what you need and in a good location. The big turnoff was check-in. First, we found it annoying to have to set a meeting time in advance - we weren't sure of our plans, and Nuno texted repeatedly asking for specifics. Fine. He also texted saying the late check-in fee started at 8pm, instead of 10pm as listed at booking. Not fine. He then passed us to Tony who would meet us for check-in, and we kept Tony posted on our plans throughout the day. We called when we were leaving the train station, about 7:30, and Tony said he would be there. When we arrived at 8:10, Tony wasn't there, and we didn't have Wifi to call. Tony showed up about 15 minutes later, drunk and obnoxious. Instead of letting us in immediately, he stood there teasing us with the key and laughing about how we were going to have to pay a late fee. Easily the worst experience I've had with AirBnb. I reported this to Nuno, who responded "Tony is an excellent person. Tony was in front of the apartment at 8:00pm. You're the ones who're late". Ok then! To top it off, Nuno followed up multiple times telling us to make arrangements to meet Tony and pay the 10 Euro fee. I told him I was not dealing with Tony again after our first experience, and he could take up the fee with AirBnb if he wanted - which he followed through on and reported me. Overall, I would obviously not recommend dealing with Nuno and his crew while you're in Lisbon - an otherwise fantastic city!