The flat is in an amazing location in Alfama, which has a lovely atmosphere and is wonderful to discover just walking up and down steps and hills and using the charming old trams. Wonderful views onto the river and cruise ships just a few metres away from Sarah's and Pedro's place! The flat is on the second floor in an old building. The flat was clean, spacious, practical and quiet as it gives onto the back of the building. It is very easy to get to from the airport by metro if you don't have too much luggage! It was also very easy to get to other parts of Lisbon, once we became familiar with the area. There are plenty of cafes, restaurants nearby and it is an easy walk (or with the tram) to get to the town centre.
We didn't get to meet Sarah and Pedro but they made arrangements for someone else to be contactable and it was no problems getting the keys and having emergency contact numbers.
So overall we loved our stay and will definitely come back to Lisbon and stay in Sarah's and Pedro's flat if available!