Very well located - easy walking distance to Baixa, Chiado, Alfama, etc.! We never met Hugo (or anyone else, we were just given instructions to find keys) but communication was great (all through Ana, the house manager). The room was clean and is a great home base (we were out all day each day and so really were only there to sleep). Only suggestion for improvement is that my friend and I both found the bed to be uncomfortable (very hard). Otherwise good value spot in a great location!