Susan’s place was perfect for our group of seven (3 adults, 2 seniors and two children aged 8 and 12). The location in the downtown core couldn’t have been better. It was close to many of the major sites, and a short easy walk would lead you to Comercio Plaza and the Albufeira neighbourhood. All seven of us slept well on very comfortable beds in a quiet setting. The four flights of stairs were no problem for healthly grandparents (aged 72, 70), but we would not recommend them for the very elderly or disabled. Being four floors above ground level and being located on a smaller side street definitely provided good insulation from downtown street noise. The kitchen was well equipped. The airconditioning units in every room were quiet. The place was very clean and well lit with nice windows which had perfect pulldown shades for sleep. The photos and description were very accurate. Bernardo was on site as we arrived to introduce us to Susan’s place and he responded quickly to any questions we had during our stay. He even arranged for us a car rental for 7 at a commercial discounted rate (which was a bargain compared to regular rate) for a day trip we took outside of Lisbon. We really enjoyed our stay and would definitely be happy to stay again at Susan’s place on our next return to the wonderful city of Lisbon.