Everything is exactly as pictured. The ensuite is small but otherwise the place is very clean, bright, air conditioned and really close to the main sights and lots of restaurants. Walking to the third floor was really only challenging with luggage, but anyone going to Lisbon should expect to do a ton of walking and stairs in general, so for us this was not a problem. The airport transfer to the apartment that Paulina arranged was there with our name on it as promised. We communicated mainly with Paulina who was very helpful and greeted us at the apartment. We would have loved to stay longer!