My friend and I stayed here for a week and it was perfect. Bruno met us at the apartment after we left the airport and helped us carry our luggage upstairs. Walked us through everything we needed to know and was so incredibly friendly. The apartment is just as pictured, if not better. Perfectly clean, and has an amazing view. The AC in every room was great to come back to after walking around in the hot sun. Bathroom was clean and the shower water was hot every time. I loved all the little personal touches, like the small bottle of port and pastries as well as the extensively informative binders. The beds are so comfortable; it seems like they really invested in good quality linens and pillows - this alone is huge for me because I sometimes have trouble sleeping in new places but I slept so good every night.
The stairs up to the apartment are no joke but it was worth it to be up away from the noise of the street (which wasn’t even that bad and the windows are basically soundproof) and to have a view of the castle.
We would stay here or at any of their other properties should we come back to Lisbon.