This Airbnb could not have been more disappointing. And this began almost immediately. The owner was continually asking us when we would arrive (starting a month before). I told her we were travelling and did not have a clear idea how long the drive would take with stops along the way. Our other 3 rentals on this trip just asked us to give them a 30 minute warning and they would meet us at the rental. Made for a stressful day trying to arrive at a certain exact time.
This apartment does not look like it does in the posting. It is dark and the kitchen and 2 of the 3 bedrooms face an alleyway directly across from another building with windows in an alleyway, so you can not open your shutters due to privacy.
There is major damage on the floor in the form of a large bump outside of the ensuite bathroom clearly due to water damage from the bathroom (which we tripped on daily). In addition, the white curtains in the main living room are filthy. A lamp in the main bedroom was broken and a leg from a single bed was bent, so the bed collapsed when my daughter went to lay down (she is 130 lbs)and we had to take all the legs off it so my daughter could continue to sleep on it.
But the biggest disappointment and what ruined our vacation in Lisbon was the fact that Valeria only had one set of keys and was non-communicative when we asked for another set or for someone to let us in the apartment. We were 2 couples and my 2 teenage children travelling. The lady who let us into the apartment the first day said, "sorry, the last guests took a set of keys so there are only one set".
The fact they only had one set of keys could have been offset if Valeria would have responded to our messages asking if someone could at least let us into the apartment. And clearly, they have another set of keys since they ask guests to leave their set inside the apartment when they leave.
We paid extra to stay close to downtown Lisbon ( 2 couples and my teens) so the 3 groups could go off and do our own thing. That was not possible. We had to cancel reservations and plans because we would have no access to the apartment to come back to. One day our friends left for a tour at 7am and had to take the keys because we had a tour in the afternoon and would not be there to let them in. Unfortunately we could not explore the city until our tour began because we had no way to get back into the apartment.
I did reach out to Airbnb for help but there was nothing they could do.
Damage, lack of cleanliness, one set of keys and minimal communication made our stay unpleasant, a complete waste of money and time.