When we arrived in Lisbon, we contacted Francisco right away to get directions. Unfortunately my husband lost his cell phone on the metro and I called to let Francisco know this and that we were looking for a taxi to get to the apartment. We received an email from Francisco asking where we were since his housekeeper was waiting for us. The plane was late, lost phone, taxi could not find address, it all adds up to half hour to 45 mins from the time he told me we should arrive at the apartment. I wish the greeter spoke English as Francisco did, we wanted to know where to watch the Euro cup and she could not help. All in all it was a nice stay. The apartment is cute, smaller than the pics but had everything we needed. My major complaint was the chopstick that we had to use to flush the toilet. If you are renting a place and expect people to pay then please have it working properly.