*THINK TWICE BEFORE BOOKING, AVOID IF POSSIBLE - THIS COUPLE WILL BLAME YOU FOR SITUATIONS OUT OF YOUR CONTROL*
Every other review makes this sound like a great place to be. Not in our experience.
It is when things go wrong and the host still treats you with respect, that you realise it is a good host. This situation shows otherwise.
Don't ever be late in situations beyond your own control with this couple, such as a late plane landing, because they will blame you for it, be rude and patronising, and give you a telling off like you're little children! Complete lack of understanding and empathy. And the way they talked is completely unacceptable.
We were in a very unfortunate situation with the car hire where they wrongly booked the arrival time; we made it clear it was for midnight but they set it for 15:50 without informing us. We checked the booking many times, and it was correct on the agent's system throughout. It was just at the airport end on their system that we found out there was a miscommunication error on their part. It took us some time to get it sorted but thankfully it did. We acted as fast as we could and let the host know that we would message when we leave the airport.
Meanwhile Isabel sent a very blunt text to us saying "You are late, do you know what time it is?" Very patronising, we do know how to tell the time and were very aware of the situation. We apologised profusely and explained the situation politely.
When we got to the apartment, we immediately apologised again many times and tried to explain the situation. We were polite and respectful to Rogerío (Isabel's husband). He was completely dismissive and very rude, talked over us and raised his voice. He gave us a very patronising lecture about how unprofessional we are and how he's a businessman and will be losing money for all time lost! He blamed us for the situation entirely and didn't listen to us at all, saying he didn’t care what we had to say and it’s not his problem!
He threatened to charge us €100 for the 40 mins we were late without listening to what had happened, which we did tell them about long before getting to the apartment as mentioned.
This was entirely out of our hands, but he blamed us nonetheless. He showed arrogance and was patronising and rude. He has a complete lack of empathy and an ego complex.
Be careful when booking with them. Things do go wrong occasionally, and you need a host who will listen and show empathy; not someone who will attempt to ruin your holiday. YOU could be the next victim.