The place was very nice and clean and in a great location. However we had an issue with the laundry machine. "washing machine door would not open" I had ask Pedro to send someone out a couple of times before he did so. He sent someone to come at 11pm the evening before our flight. They were not able to open the washing machine. We had to fly back with out some of clothes. He did mail us our clothing items but I still have yet to receive them 2 weeks after returning home.