WARNING : NO INTERNET SERVICE -
Most of the time, the internet and television services did not work. Ana seemed unconcerned with this issue and suggested that I use the public Wifi systems available in different parts of Lisbon. Not very helpful (and borderline offensive). No one came to the flat to fix the problem and so it persists. When the DSL internet worked a little, the speed was a very slow 1 mbps per speedtest which was split between the television and the WiFi which rendered both completely unworkable.
***THE FOLLOWING IMPROVEMENTS COULD ADDRESS THIS ISSUE***
(1) Visit the flat and attempt to remedy the issue.
(2) Hire a technician to diagnosis the problem.
(3) Replace the router (it is not a brand name router and may be malfunctioning).
(4) Provide a complimentary hotspot.
(5) Upgrade the internet service and/or choose a different internet service provider.
(6) Actually care.