They were super accommodating. We were able to check in before standard check in when we were stranded in the bus station. They even let us leave our bags in their office when we had a late flight out of the city. Albertino was a very knowledgable host too and gave me very helpful information of where to go and what to see in the city of Lisbon.Communication was exceptional and whenever I needed help with any issues someone got back to me right away. The apartment was beautiful and the beds and furnishings were outstanding. I would definitely stay there again.