in the second bathroom the tile supporting the shower was broken and was creating an opening under the shower. the tile seems to have been placed there without glue and it fell off.
the washing machine was dirty / there was mold in the plastic. we tried to clean it but it needed deeper cleaning and we did not have the proper products. we noticed after we run s load of laundry and definitely did not appreciate feeling that our clothes were not clean.
the window cover behind the kitchen sink was designed in a way that hit the kitchen faucet do it was not possible to open it so there was no natural light in the kitchen.
there were two flights of stairs with no elevator. we had trouble getting our luggage up the stairs. despite asking for help to carry the luggage down we never received help. in fact we never saw the hosts during our entire stay in Lisbon.
last and by far not least my friend encountered violence in lisbon. my friend was assaulted and thrown off a bridge. this was extremely dramatic and created serious issues in our travel. the only thing the hosts cared about was getting their keys that were left in the coat check inside the coat pocket of my friend. they never helped us find the coat despite the fact that we stared details about his unlucky attack, pictures of the cost, and asked for support (they never offered to help us btw). i am not saying the hosts are responsible for the crime rates in the city, but yeah… at least i was expecting a little bit of compassion and desire to help us out. i mean my friend survived etc but it certainly created a bad memory. my friend had to stay in lisbon to recover from his wounds and moved to a hotel to receive better support. for the price of the airbnb plus extras a nice hotel can be cheaper. at that price we were expecting better support and service.
anyway. i did agree to pay an extra 40 euros! (40 euros for a set keys?! way too expensive) for the missing keys as per the airbnb fee. but certainly it adds insult to the injury. i am disappointed in being treated that way. i cannot recommend this airbnb stay