When i got to the flat it turned out the one we had booked had a busted pipe problem and they gave us another one which was a bit frustrating since we had been looking for a month and didn't get to stay on the one we wanted, but Hugo and his assistant overcame the issue in the best possible way. They gave me a choice of 7 other flats to chose from in the same street, and offered us a meal at one of Hugo's restaurants which was amazing. They also offered us a bottle of wine, and responded quickly to any queries or needs we had. The flat was still nice, although it was on the ground floor which we didn't like, it was very modern and although it wasn't very big it had everything we needed. The location couldn't be better, literally 2 minutes walk from Chiado, you can pretty much walk everywhere from there. Although its very central the street itself is very quiet and charming. I would definitely recommend staying at one of Hugo's flats.