The apartment was great. Guest ready was AWFUL. Beware. Although there may have been a glitch within the air bnb server I tried to contact this host two weeks out then 4 days out . Then the day of no contact. I had to make multiple calls to France which by the way guest ready is based out of and they were condescending and rude. I also had to make a call within Portugal. Finally I got in contact with a man in France who got in contact with the key guy and also agreed to pay the total of 78 US dollars we had spent in international phone calls. Well we got checked in. The apartment was great don’t get me wrong but it isn’t 5 floors up it’s 7 so beware. I live on the third floor in Chicago and it’s fine but this one is two floors in the entry then five more narrow stair cases. We stayed in 3 other places while in Portugal and all were keyless entry and seamless this one managed by guest ready was as nightmare. The apartment was nice but it’s to high up the shower does flood you have to meet some 3rd party for the skeleton key and guest ready never paid the phone bills they agreed to so buyer beware. There is a large inventory in Lisbon so not worth dealing with GuestReady .