From the first moment communication was great. We were in touch with Diana who ensured to were able to leave our luggage at the apartment before official check in hour, even if we were 1 hour late due to an issue at the airport.
The apartment looks better than in the pictures and it is very cosy and warm. The terrace gives it a very nice, local feel. The location is also amazing, on a silent small street in the city center within minutes walk from very good cafes and restaurants. We particularly loved the location of the apartment as it seemed in between all major attractions and popular areas in Lisbon, including a short walk away from train stations for trips to Cascais and Sintra.
Apartment is very well equipped and more than enough towels were provided. Everything is spotlessly clean.
Diana arranged for us to be picked up and dropped off at the airport by Mr. Mario, which was a bit more expensive than taking an Uber but at the same time more relaxing as we did not have to think about anything and we were taken care of.
On my next trip to Lisbon I will definitely check if Victoria's apartment is available.