Although we did not meet Tiago his communication was first class and we checked in and out with no bother at all. Tiago even let us leave our belongings in the apartment after check out for a few hours so we could make the most of our last day in lisbon. The apartment has great views, is in a convenient spot (close to metro) and ideal to see lots of different parts of Lisbon, a little away from the nightlife. The bed is comfortable and the apartment tidy.