The studio apartment has a separate entrance from the main part of the house so I only met Izumi briefly on arrival and didn't meet Francis. It's a great space and ideal for a solo traveller or couple. Nice modern bathroom, rustic kitchenette/lounge diner and bedroom partitioned off from the living/kitchen area. The weather was a bit chilly/rainy so unfortunately I didn't get to use the garden. The location is fantastic, right in the middle of town, only a few yards from the bus stops and National Palace and an easy 5-10 minutes walk from Quinta de Regaleira. Some great little cafes and restaurants nearby and an easy walk to most of the attractions (apart from the Pena Palace and Moors Castle which you really need to take the bus to). You can clearly hear the family talking in their part of the house, but I was expecting this as it was in other reviews; main downside for me was that I found the illuminated Fire Exit sign kept me awake as I like to sleep in a dark room and I couldn't find a way of turning it off. Having said that, I would recommend and would certainly book in there again if I visit Sintra again. It's a fabulous area to visit and you need more than the recommended day trip from Lisbon.