More pluses than minuses.
The apartment is situated in a modern and well-maintained building with an elevator. It is located near a metro station and good supermarket and is very convenient for attending the Jewish synagogue. The apartment itself is in excellent condition. It is very tastefully furnished, has ample storage space, functioning air conditioners and two sizable bedrooms. Neither of these face the street, but they do overlook a yard used by the neighbors, who one night were rather noisy until a late hour.
The big negatives were (1) that the washing machine/dryer didn't work; (2) that several messages were required before Joana sent someone from her team to try to fix it; and (3) that when Hugo - a very nice young man - did finally arrive, he too couldn't make it work. Ultimately, he did the correct thing and personally took our laundry to be washed and dried somewhere else.
So, the end result was OK - but the episode nevertheless left a bad impression and deprived this booking of what would otherwise have been an "excellent" grade