Liliana was prompt in her responses and allowed us to drop off our bags before the check in time. She answered our questions satisfactorily and made us feel welcome.
The location on Rua Augusta provides easy access to the main tourist attractions in the Baixa, Alfama and Barrio Alto. You can spend hours people watching from the window or go down and enjoy the many street performers. Though a busy street, the noise was not an issue for us. Many restaurants to choose from nearby and a few grocery stores.