Luis was exceptionally nice. He greeted us upon arrival and gave us a nice introduction to the neighborhood. He also welcomed us with a nice cake and some toys for our 2 year old daughter. He responded promptly to all our requests. The apartment is a bit on the older side and could use a little TLC but the value was good and the location was convenient to several different Metro lines including one that goes to Sintra. There are plenty of restaurants, grocery and shops within walking distance. There's also a great little playground for kids.