My husband and I stayed at Ana's apartment in May 2015. She met us outside the apartment and helped us take our bags up a few flights of stairs to her apartment. Her place was fantastic and really made us feel comfortable. She had a folder with her suggestions on where to eat and what to see, which helped us out our first night there. She was also great at responding to our emails and texts before we arrived. Her apartment also has air conditioning, which was nice for us because we arrived on an un-seasonable warm day and by the time we climbed the various sets of stairs (from the bottom of the plaza Martim Moniz to the ones in her building) we were a little sweaty. My husband and I would both stay there again and we definitely recommend it.