Ana was very easy to communicate with during the reservation process and her friendly and helpful attitude continued in Lisboa. She met us at the subway stop near the apartment and helped us get oriented to the neighborhood. The apartment is pristine and she has paid great attention to details. All of the amenities are of high quality: linens, towels, kitchen utensils. The location is terrific. The apartment is very close to many of Lisboa's sights, but it is tucked away in a little very picturesque neighborhood with a charming small square. We only wished we could have stayed longer to really settle in to this great neighborhood and lovely city. Great apartment in a great location.