We are not the type to drop bad comments but we feel that this one is necessary and we wish it’s going to be useful for other guests.
We were transiting by Lisbon and we needed a place to stay in for 1 night, We’ve sent a message to these hosts and They were super quick and nice, we especially asked if this place is adapted for a couple + a baby and they confirmed.
- We contacted the hosts before arriving to confirm the check-in time and they NEVER got back to us, the area is not very welcoming and we spent half an hour outside with our child until we accidendly found their (really nice) housekeeper and she helped us to settle in.
- We asked for a baby crib, we received one with no mattress and no sheets, plus the flat is too small we couldnt find a place to put the baby crib in with our luggage etc, nothing for our child to sleep on, we ended up putting him on the master bed which was not safe, and we slept on the couch.
-HORRIBLE bedding quality, like THE WORST!! you feel the metal springs on your ribs on both couch & bed, and HORRIBLE pillows, quite frankly guys, you can get new ones at IKEA for nothing so you should be embarrassed letting people sleep in these conditions and charging them 70 damn euros per night.
- The neighborhood is packed with dogs that has been barking all night + you can hear the upstairs neighbor walking and the family in the front talking..
NO WAY you get a deep sleep in this place!!
- The funniest thing: the door couldn’t be closed from the inside with a key (there is a screw inside the lock!!!) and the « living room » Window is damaged and cant be closed ( we took pictures and videos of all this in case you say the opposite!), we didn’t feel safe!
- there’s humidity on the walls ( even the one next to the bed), the flat smells like Baygon (pesticide for insects), the kitchen is poor, the TV doesn’t work well,and finally, the shower /bathroom is more than small you can’t even move inside of it!!
-Same thing for the check in happened on the check out, we waited for the sun to come up to leave this place as quick as we can, again, no answer from these guys, we didn’t even know what to do with the keys!!
-Two positive things tho: the very nice housekeeper who gave us her number happily the day before and she was the one who helped us also for checkout and picked up the phone early in the morning.
The wifi is OK.
Bottom line: these guys just wanna make money and don’t care about the customers, NOT professional, this is the worst place we have ever stayed in in the whole world, it’s our 7th time in Lisbon and we didn’t expect an experience like this!
we truly and genuinely DONT recommend it especially for families, if you don’t mind and you just want a place to stay this might be ok but this place doesn’t worth more than 25/30€ per night IN HIGH season ( and in my case Im Not even staying there for free!)
Thank you for nothing!