Susana was more than accommodating and always extremely quick to reply. Her apartment was absolutely immaculate and so large - we couldn't believe how much space there was! Everything was very modern and updated, and so clean. Susana was so helpful to our group and waited a number of hours for us to arrive after our flight was delayed and stayed to provide a map of the city along with all of the best places to visit and see. She also stocked the kitchen with Portuguese pastries which was an amazing touch given we were starving when we arrived! Overall, this apartment was above and beyond, and I highly recommend it.