Our stay was incredible! Joao gave us a great welcome with a table of local snacks set out and told us everything we needed to know to make the most of our time in Lisbon. It was obvious he was excited for us to experience his city. They checked in with us throughout our stay to make sure everything was going well and even came and changed our sheets and towels since we were staying for about 2 weeks. We didn't have any issues but I'm sure they would have been extremely responsive if we did. The apartment is comfortable and in an excellent location. I'm so happy we got to stay here!