The apartment was robbed and my daughter got her tablet stolen. The robbers took their time knowing that we were tourists and out all day. An Airbnb due to the advertising is a target and the locals know when the apartment is occupied. The robbers busted open a thick solid wooden door. Roman responded excellently and had the lock and door repair within an hour. We did not have a local contact number and we had to call the owner in Russia. I was there with my daughter and things could have been a lot worse. The Lisbon police provided an excellent response, my father was a policeman. I think that it should be a requirement for AirBnB's to have a security system
The AiirBnB representative told me that their security team would contact me and it has been eight days and no communication. I would give Roman an "A" and Airbnb an "F".