Vera and Rafael were helpful with the check-in and check-out. The place is lovely and stylish, and the value for money is excellent. It's also in a great location, just a few minutes away from one of the main squares, and not far from the alfama and the castle. I would 100% recommend! The only tip would be to bring earplugs, as the stairway was sometimes noisy and we could hear it in our room.