I expressed to the host I would be there at 6pm and was there at 6:45Pm. He said he would be there in an hour. Strike one. The clients are not supposed to wait unless they are trying to check in late. I was exhausted and just wanted to log in to finish some work and then go to sleep. I waited hours until 11:45 before I finally booked a hotel elsewhere. Every hour he would inform me his son was close by to check me in. There was no self check in mechanism.
They did not pick up my calls either. He reached out at 12:45 saying his son was finally there to check me in. This is next day when I had a flight out of Lisbon in the morning. I booked his place for the convenience and proximity to the airport but this experience was the farthest thing from convenient. To waste a clients time like this through inconsiderate actions and lack of communication is inexcusable. We have things to do and places to be. I have NEVER had a bad experience with AIRBNB until now and I have used this service for 5 years now with over 20 stays. This is my first bad review ever and I do still expect it to be my last one.