My friend and I decided to stay here based on prior reviews (which seemed to be fantastic), and maybe we had too high of expectations, but we were a little disappointed with our stay:
I will say the host is very friendly and responds very quick. The space is stylish, however, seems to be lacking thoughtful touches found in other air bnb's (list of local recommendations, instructions on how to use the air conditioning/heater/other appliances, extra blankets/towels/toilet paper). Below is our experience (if anyone is interested in reading)
When we first walked into the apartment my friend used the restroom and realized that there was no toilet paper. I looked in the cabinets and throughout the apartment and couldn't find any either. After having to use a napkin, my friend then noticed the toilet wouldn't even flush! We had to reach out to the host for both the lack of toilet paper and the plumbing issue with the toilet. While he did respond quickly, he informed us that no one was available to come till the following afternoon. Since there was only one restroom in the apartment, not having a toilet for more almost a full day definitely was an annoying start.
The next morning, while we were sleeping, people came to fix the toilet. The host had mentioned that they were coming to repair the toilet later in the afternoon, so we were not expecting them to come so early. Since we were sleeping, we did not hear the doorbell ring & my friend and I both woke up in a panic thinking people were breaking into our apartment. I quickly looked at my phone to see if I had missed anything, but found no missed calls or messages from the host. My friend jumped out of bed and had to call out to see who was there and they assured they were there to fix the toilet. I understand they were coming to fix the problem with the toilet, but when two females are traveling alone, the last thing they want is two males coming into their apartment, without their consent, while they are sleeping. It concerned us that that they were able to get into our apartment without us letting them in (was there an extra key somewhere? could other people get access to the apartment?).
Thankfully, everything was fine and the toilet got repaired. After we woke up, I decided to take a shower, and I assure it was no longer than 20 min max. (I didn't even wash my hair- just a quick body rinse). I got out, dried off, normal. Then my friend hopped in the shower and there was no more hot water. We understood that water heaters sometimes run out quicker in other countries, so my friend waited 15 min and tried again, still no hot water. We reached out to the host to ask if this was normal and he informed us that it was because we were taking too long of showers and that the water tank takes 1 hr to reheat. So my friend decided not to take a shower in the morning, but asked that I reach out and ask for additional towels (since the other towel was damp from the morning when she had attempted to take a shower but couldn't cause the water was ice cold), which the host then replied saying that there was going to be a charge for additional towels (which were never delivered). Then, after a FULL day out (over 8 hours), my friend attempted to take a shower and again the water was ICE COLD. We tried every setting and the water would not warm up. Again, we've traveled and we get that water heaters run out and take a while to reheat, but this situation seemed a bit ridiculous. Most air bnb's will at least write an info card and warn guest about taking long showers, or inform guests on how long it takes for the water heater to reheat, but unfortunately, this air bnb did not.
There were definitely redeemable qualities in the apartment and Lisbon is beautiful, but I can definitely say this was my not my favorite Air BnB experience.