Host canceled our reservation less than 24 hours before arrival due to some circumstance they said was beyond their control. They offered us another place to stay in a much farther neighborhood, which defeated the purpose of why we were wanting to choose this place in Alfama. Since it was Easter weekend, it was very difficult to find another place on such short notice. We ended up having to book one place for our first night in Lisbon, and then move from the 2nd-4th nights to a different place (also owned by Feels Like Home) due to availability. The FLH staff was not helpful when I asked about storing luggage (they wanted to charge me to hold it, even though the inconvenience was their fault), and nobody responded when I tried to call and message to ask if our place was available (so we could avoid hauling luggage everywhere multiple times). I understand that situations happen, but this whole experience was pretty inconvenient.