We had a very unfortunate problem, what we did not get useful help at all from the host nor the Guestready group. We arrived to the place, it is in a very good location, the guy who brought us the keys was kind, the flat is a bit smaller than it is on the photos, but perfect for 2 person. As the guy told us, we were the first guests in that apartement, so it had new lock and everything. The problem started there, with the lock. The guy went away, we packed out our stuff, took a little rest, and than we wanted to go out to eat something, we were so exhousted after all day travelling. But the lock did not worked, we could not close the door from the outside with the key. We called the guy from guestready and wrote a message about the problem to the host as well, with a video attached, so they can see what is the situation exactly. The guy was on the run somewhere else, so he did not come back to the place, he asked me to meet him somewhere, 10 minutes walk from the apartement. So my boyfriend stayed, I went for the meeting, where he have me another key, which was the original one, and hopefully it will work. But it does not. So it was an uncomfortable situation, we could not leave the apartment together , or we could have bring our laptop, chargers, all the personal belongings to everywhere. I asked them that somebody please come in the next morning early to fix it, change the lock or something. The next morning noone came. We somehow figure out how we can close the door halfway, after 2 hours of waiting ,we wrote to the host, that we left, but do not feel safe like this so please do something.
Nothing happened all day. He wrote us around 6 pm, that is it okey if someone comes after 8:30pm. He did not asked which time would be okay for us, after noone showed up in the morning, but told us, when would be ok for them to do something. We felt very disappointed, and we were out on our vacation there, for 6 days, so we wanted to enjoy the city, look around etc. So noone came that day. Someone arrived on the third day with 4 other keys, to check the problem. He could not open or close the door either. We showed him how did we manage to do it halfway. Than nothing happened anymore. Nobody came to help us, nobody came to fix the lock. So it is just luck, we did not get robbed during thoose days. I hope they changed it afterwards and there won’t be problems like this anymore, or would give help immediately if something like this happenes to their guests.
I would recommend the appartement, because it is very nice, cozy, and good location as I said. But I hope the host and the Guestready group will be more helpful in the future.