Terrible experience, was supposed to stay 4 nights but left the first night . Lots of ants in the master bedroom and bathroom, informed Marcelo at 9 pm and said couldn’t do anything till the next afternoon. We dealt with it and woke up to more ants in the bed , cabinets and kitchen. We had 2 small kids and didn’t wanted the ants on them . We informed Marcelo and the owner but communication was lacking to get a response. We decided to leave and asked for a partial refund but the owner said he went to the location and didn’t found no ants . I had to pay for a last minute hotel which cause more money. I took many pictures and sent him for proof . He applied that we left food out or left a window open , that’s how the ants came in . He denied my refund and I had to go through airbnb for support and they granted my refund due to having proof. I wanted to thank the support team at Airbnb for fixing our issues with the owner . Beside the ants , you could hear everything from the upstair apartment , this can be an a big issues at night especially if you have children.