They were wonderful hosts! She met us as soon as we arrived, with traditional Portugese cookies and a bottle of Portugese wine! She showed us around the apartment, and then gave us a map of Portugal that she had already taken the time to mark up with the best transportation methods to the sights that are most popular. The washing machine was broken which they offered to bring a new one in but we declined as it wasn't necessary. When we returned to our apartment they had left us a gift card with $20 Euros on it for the local laundromat! They definitely go above and beyond to make sure their guests are happy and getting the most out of their visit. I highly recommend them!