Altido Lisbon is an outstanding host. There was a initial mistake from their part with the booking which was promptly resolved. They had an error with their system that allowed me to book this apartment while it was already booked by someone else. I ended up not staying at it, however they gave me a few other options that were about the same style and location and were kind enough to meet my requirements while we were negotiating the new place. Therefore my review is for the new place.
So yeah, it's been over a month that I'm at the new place and I must say: it feels like home.
Location is amazing in Baixa, 1 block from the Tejo river and you can basically walk everywhere. It's also really close to the subway station Baixa-Chiado. The apartment has a big terrace with amazing view, high floor, all the amenities like towels, soap, bed linen, really comfortable beds, AC in the main bedroom and the living room, really spacious, really good sound isolation, big flat screen TV in the living room and the main bedroom (with cable and access to Netflix), dishwasher, washing machine, big fridge, nice stove with oven and all the pottery needed for cooking and also a microwave, toaster and water kettle. The building has cameras in the common areas and also a intercom in the apartment with camera as well so you can see the person ringing outside, so it felt really safe inside of the building.
It's been a long stay and every time I had an issue with something in the apartment they replied really quick and fixed the situation sharply. I even locked myself out accidentally in a Sunday night and they came over to open the door for me. Needless to say communication with them is on point.
I do believe this review kinda works for this apartment as well because I'm sure that it is as incredible as the one they fixed for me. High quality apartments with high quality customer service and hospitality, that's Altido. My longest (and probably best) experience with an Airbnb.
Thank you Victoria, Nikolay, Francisco, Stefan, Krasen, Joy and all the team, you guys rock!