Great location with many things close by, and good communication prior to check-in - Joao (or whoever I may have been speaking with) was kind and helpful. However, during and after was not great at all - good customer service should be seen all the way through to check-out, I believe. When we complained about the horrible neighbours upstairs, the owners completely disregarded our complaints (even with our video proof). Place was just as described, and as in pictures, but wasn't as clean as could be (friends checked in the day before I came, and saw stains in the sofa, on the wall, dirt/dust on the floor, and a washing machine that was full of old water). Also located in a very old building that makes for very, very loud floorboards - if you're going out in the evening, a neighbour may just complain about you closing the door, so it's probably best that you whisper when in the apartment, and be overly gentle with everything.