Communication from the beginning was problematic. I was sent between 3 people to arrange the booking and share details about the guests. We were 8 in total. When we arrived we were left waiting for an hour before the prearranged check-in time. Then when we finally settled in we noticed smells of urine from the master suite 1 shower, the main bathroom, and the outside bedroom with ensuite was filthy. There was a dirty mattress shoved down beside one of the beds and the floor was covered in dust and dirt which we then cleaned ourselves. We did not complain as we wanted to enjoy our holiday. On our return home, I received an accusation of breakage which is completely unfounded and untrue. We were more than respectful of this home but the owners seem completely detached from what's going on there and are not treating their guests with respect since they don't seem to know how the house is being managed. I would not recommend staying in this home if you want a comfortable and stress free stay in Lisbon.