Matt and Tiff are very responsive and communicate clearly and truthfully. Matt met us and was waiting for us the moment we arrived. He was a gentleman and helped us with our luggage. He gave us a tour of the apartment and gave us an overview of where we were geographically. The area is very hilly so be prepared to get a workout. Uber works well in Lisbon you may just have to walk out to the main Street for pickup. The welcome treats we're delicious!