Simone was outstanding. She met me for an early check in, made sure that everything was ok for me in the apartment, and then asked about my plans in Lisbon. She had wonderful pointers on things to see (including one of the best flea markets in Europe) and things to consider passing on. Shopping malls. She was sensitive to a bad impression that I got from the taxi driver, so she took me to the airport upon check out. She is personable and regular with communication.