We coordinated with Alex to pick up the keys to the apartment and when we arrived, we were greeted by Andre who gave us the tour of the apartment, explained to us all the details we needed to know and shared with us info about the neighbourhood, what to do in Lisbon, etc. They were both very friendly, helpful and attentive. The apartment was exactly as it is described. It was very spacious, clean and nicely decorated. The location was perfect and very convenient to restaurants, stores, subway station and so on. The apartment faces the back of the building which makes it very pleasant and quiet at night. We enjoyed our stay very much and would definitely consider staying there again. It was lovely.