The place itself is fine, location is close to everything and the water pressure is strong. The host accommodated us by allowing us to drop off our bags prior to check in. Those are the only good points I have for this stay.
The following is why I left a 1 star review:
1) Responsiveness - I sent Rita several messages prior to check in to clarify a few things and since I did not hear back, had to reach out to Airbnb to assist. She did eventually get back to me regarding my concerns and outlined what I can expect the day before check in. The day before check in, did not receive anything and had a hard time reaching her. Had to reach out to Airbnb again to assist and thankfully Rita responded prior to my flight to Lisbon.
2) Keypad - the original code provided did not work. Had to ask a cleaner in the unit next door (both same owner) to assist. She called Rita and gave me a different key code to enter the unit which worked for the day. The second day it did not work and we were locked out which leads me to my next point.
3) Communication - when my family returned back to the airbnb we found that the key code no longer worked and it was raining. I tried calling Rita 7 times and messaged her on airbnb with no luck. Had to escalate to airbnb support to reach her. She called back with another code which granted us access with no apology or explanation. I have a 18mo old daughter and when this happens and you have no where else to turn to it was frustrating as a parent.
As a result we made the tough decision to leave that night and made reservation at another airbnb nearby to avoid another night like this.
I want to thank airbnb for the quick response and support during this ordeal because without them I don't want to think how this could play out when you are locked out in the rain with a baby in a foreign country.