Ana was a very friendly and efficient host. Communication and check-in were both very smooth. We had a problem with the shower door during our stay (the door became loose and came off its tracks when closing it) and Ana was prompt to respond and fix it. The photos are more or less representative of the apartment. It was clean. Some negative points: the steps in the building are very steep; it was noisy, particularly in the living room, where one of us was sleeping (or trying to); the WiFi did not work in the whole place; and there was a strong smell of damp/trains throughout, which we found off-putting. Although the location is good for seeing the sights of Lisbon, the neighbourhood seemed sketchy at night.