Luis welcomed us on time and eager to help. The apartment was being cleaned but we were early and were more than happy to wait. Moreover Luis allowed us to leave the luggage in the apartment while we went to get something to eat. The apartment is on the 4th floor, which we expected, but as I had a fairly heavy bag, Luis decided to take it up himself. I can't thank him enough for that! The apartment is exactly as pictured. It's lovely. It's in the heart of Chiado--a lively and historic district of Lisbon. It's a comfortable apartment with all amenities although I would suggest not cooking anything as the kitchenette is rather limited despite the fact that it does have a couple of burners. The host left us a lovely bottle of wine, which we enjoyed and appreciated on the last night we were there. I can't say enough about the central location of this apartment. We were within walking distance to most places, excellent restaurants and coffee shops. Both the bed and the sofa were extremely comfortable. We would definitely choose this lovely apartment again on a return visit to Lisbon.