Arthur was great in communication. I told him my arrival time incorrectly because of my mistake but when i corrected my arrival time he was prompt in his response. He arranged my late check in at almost midnight. I had a minor issue with check in but figured out eventually. I appreciate it. The only concern I had was the bed linen. I am unsure why but it was itching. The linen looked very clean bit it was itching to me so I had to cover the bed with a towel. I felt ok then.