Sven was responsive to our questions and available if we needed anything. The apartment was comfortable and nicely furnished. The bedrooms are in the back of the apartment so it was very quiet overnight without any city noise. The apartment is about a 10 minute walk from the Rossio metro station if you are in decent shape - it is a hike up the hill to the apartment, but for us, that was part of the fun. If you have many or heavy bags, you might want to take a cab there. We would stay again.