Communication was great, and check in was a breeze. The place was centrally located to everything and very clean. I could walk from the Cais do Sodré train station in 15 minutes. The tram was 10 minutes away walking. I loved that it had a washer machine so I could clean some clothes after a weeks stay. I also loved being able to hang my clothes on the line dry like one of the locals. The place doesn’t have balconies but it does have French doors that open up to the main street so you can see everything (especially the cute old lady that comes out every morning). The only thing I had issues with was the main front door. It was hard to get into my first time but after I figured it out it was fine. I was made aware of this but I think practice with the host would have helped. They said they would be changing the locks on the building door so hopefully that will solve that issue.