We were greeted by Alex and he was great with helpful information and availability. We loved the apartment and the location. We had 2 issues: the first was the shower head that was broken and could not be fixed because it was a Saturday--no big deal. The other one was very inconvenient because the AC was set to not go lower than 24C. I complained and was told that this was the comfortable temperate and it was due to "energy optimization" reasons. I believe as a guest I should be able to determine my comfortable temperature. if you do a little reserach you can quickly realize that the "ideal" temperature to sleep is 20C. I would stay there again with the condition of lifting such restriction on the AC.