Everything was great. I didn’t see or was aware that being in the fourth floor actually meant using quite a long stairway, this was a very big issue as I was traveling with my mother, which can no longer take such a long stairway, they changed our room without cost to a more convenient, of course we were lucky that they had a room free. Everything was perfect, Joana was super friendly when checking us in, and gave some good recommendations, we had coffee, wine as special treats. Everything was pretty clean and tidy. Would definitely recommend it, just be sure to consider the stairs.