Elisabete was very helpful from the beginning. She was very prompted in responding all the questions, and made sure our stay was comfortable while we were there. We loved the fact that we got so much information from her too. The place was close to various public transport, but taxi wasn't expensive in Lisbon so we took taxi when we felt tired. The only discomfort we had was around the hot water system when we were taking shower, but I think we used it more than others so others should have no issues.