We were in touch with Sandra by email as she was not in Portugal for our arrival but everything was fine and we got a taxi straight from the airport (cheap) and used the key code provided by her and all as expected in the flat.Great location for accessing all Lisbon's highlights,trains and buses nearby and the integrated transport pass is cheap and very useful . The flat was clean, tidy and well equipped ,beds comfortable and suited us and our 20 year old son .Indoor and outdoor showers both good. The street is bustling and the local bars opposite are authentic often with live music ( not tourist fado )and can be noisy at night untill 3 am , if you don't want to join the party just close the windows and shutters and open the terrace door for air flow ,we didn't find it too hot ( in August) and slept well . Great local pasteleria and local shops for essentials milk ,fruit,bread, wine etc, various restaurants, the grill just along the street was very good with wine from Jose Marinho's estate ! We had a very busy week enjoying Lisbon and the flat was perfect to recover in , although the sofa/bed in the lounge is an odd shape and uncomfortable to sit ,more cushions would help, but comfy to lie on . Short ,steep stairs to enter flat not a problem. Terrace at back quiet for eating out or relaxing in the hammock,but the hook is hidden in the plastic ivy and took us 3 days to find ! We really enjoyed our stay and the flat in Alfama provides a real experience of Lisbon and the local community and is lively with visitors too, everyone was very friendly . It was amusing watching the street below with the mix of daily life and tuk-tuk tourists passing by .Wifi worked well.Thanks Sandra !