We spent 10 nights here in late January. Communication up to our checking in was quick. The check in process was very smooth, as the property manager who owns the Crossroads restaurant ,which is right beside the entry to the building, was there when we checked in. Check out was just as easy as we simply left the key at the restaurant.
The apt, is as pictured and described. The kitchen is well equipped with dishes, cutlery, pots and pans. All of the appliances worked well, once we figured out how to use them. We had never seen an oven/microwave combination before. Towels and bedding were of of very good quality. There are a lot of floor to ceiling windows so the apt. is bright. There are wooden shutters you can close at night for privacy.
The location could not be better. Just a few minutes walk to two small grocery stores and a few minutes farther to a larger Pingo Doce and Continente. The subway is just up the block, Plaza Commercio is a few minutes walk with its taxi stand and bus connections. Rossio train station is no more than a 10 minute walk. You are in the heart of Lisbon, with a multitude of restaurants and shops.
The only downside is that because of the location, there is a lot of street noise, which typically dies down around 11:00 pm. There are two trams that run on the street outside the apt., and they tend to be noisy. On the positive side, the trams, #28 and #12, are the ones that will take you up to the top of the Alfama, The Fort, and the Graça neighborhood. As well there is a hospital close by so we saw and heard emergency vehicles.
All in all, a good stay in a comfy apt.