The location is great, in the very city centre, close to the metro and directly opposite a (vegan) restaurant and around the corner from a French bakery. The check-in was easy and flexible in terms of timing (note: we were visiting in low-season). If you visit in winter, bring slippers as the floor was very cold. Another issue was a water leak that caused the ground floor (entrance area) to be flooded. They took care of it the next day. The staff was generally friendly. However, after check-in it took them two days to respond to my messages (about the flooded ground floor and the poor internet) because the responsible person had her day off. The rooms were relatively clean (there were some "silver fish" in the bathroom but otherwise all good). My partner and I had a great time in Lisbon and recommend this location.