Luis and Carolina were really communicative and easy to book with. The apartment is a breeze to get in and out of, featuring key pad with pin-style locks and an elevator. The apartment itself is super clean and well-appointed with tasteful decor and furniture. The bed is memory foam and amazing, and there are USB plugs on both sides for easy charging without a converter. They have left fantastic guide books and maps for guests' use (Lonely Planet, Rick Steves, a Monocle guide).
The location couldn't be better - right in the heart of Alfama and a short walk to fado clubs, the elevator Santa Justa and delicious restaurants.
Would definitely stay here again!