Alfama is a lovely location in the old town and understandably the buildings and accommodation here reflect that. Check in was very easy with simple and clear instruction on the process. I found the correspondence from the host at first beneficial and informative after booking. However, when we checked in and downloaded the accommodation booklet I found some comments disconcerting, especially phrases around complaints. The apartment is on ground floor as described. It can be busy at night which is understandable given the area however bins for the street are actually situated outside the apartment so it can be quite noisy. People also tend to gather and smoke in the area outside at night. The bed was extremely uncomfortable and sagged in the middle (two single mattresses with topper on top and single blankets provided) and was not suitable for a couple. The hot water is an eco system but boiler is very small so advisable to stagger shower times for sufficient hot water (this was a stay for 2 so would be bigger issue if 3 stayed). The apartment itself is not as bright and fresh as in photos and only has a fully glasses door and window overhead (no other natural lighting). The walls are quite thin so you can hear everything in the neighbouring apartment. Washing machine is pictured but not listed and advised not to use. The hair dryer listed is old and not fit for purpose quickly overheating and cutting out when used. Our biggest issue was the scratching in the roof and squeaks that were heard from about 6am onwards. It made us feel very uneasy and sleep was an issue (considering the street is noisy until about 1am and critters running overhead from about 6). We spent as little time as we could there and luckily didn’t impact on our experience in Lisbon. We would look to spend our money elsewhere for different hospitality if we were to visit Lisbon again.