Joao was very prompt in his communication with us during our stay. We did not have any major problems during our stay and the check in/check out process went smoothly. The location is in a safe area and is very close to the airport. If you are planning to take a day trip to Sintra this would also be a good location but do note that it is about a 20 minute drive to the other major attractions in Lisbon's city centre. The room was a little smaller than we had expected but it was clean and had AC which we appreciated very much.