Gonzalo’s colleague came to greet us, he was friendly and responsive via text. The hosts are SEF compliant so you will be asked for ID details before check-in. The apartment is clean, spacious, and is exactly as shown in the pictures. It is stored with everything you would need in a home including teddy bears! You can hear the neighbours and cars passing by in a very very muffled way, but the flat's on quiet street and it is in a really good location - not too hilly for Lisbon and the lift made a difference especially for my older parents. There is a mini store just 2 mins walk away. A couple of minor fixes are needed - bedroom blind, it’s true about the beds, the living room can be dim but it’s down to personal preference, and we’ll be bringing our own kettle next time - that’s just us being fussy Brits… it does have a Nespresso machine so fear not coffee drinkers! There is heating and AC which is great as we weren’t sure what sort of weather we would encounter in March. Gonzalo was able to accommodate a late check-out which I am very grateful for. All in all - thank you, you fantastic hosts!