We had a soso experience with this Airbnb so I wanted to share pros and cons.
For context, my husband and our six month old baby had a flight issue so ended up with a day to spend in Lisbon last minute. We arrived at 8am on a Monday and had to leave at 9am on Tuesday. We realized this on the Sunday and had to find a last minute place to stay. Because we were arriving so early on Monday with a young baby who’d be exhausted from a long international flight we decided to pay for two nights (Sunday and Monday) even though we’d arrive on Monday morning so we could have a smooth and easy arrival and not have to worry about arranging an early check-in.
I reached out to Jose who replied very quickly that he could accommodate us and was very friendly and warm. He also offered to have a crib and high chair for my daughter. I gave our flight Information and asked him if I should message when we were on the way from the airport and he assured me that an employee of the company, Ana would be at the apartment already in the morning and could let us in when we arrived.
On Monday morning we arrived in Lisbon and made our way to the Airbnb. We got to the door with our baby and all our bags and rang the bell and nobody answered. We called the number for Ana that Jose had given me and she said she wasn’t there and told us to wait 15 minutes on the street. I messaged Jose to ask if there was by any chance anyone else in the building who could at least let us in off the street (their office is in the building) as we had a very tired and hungry baby. A few minutes later Ana showed up very angry. She snapped at me that I shouldn’t have called her boss and that she had been waiting for us for ages and had just gone to get coffee and why couldn’t we be patient. I apologized and said it wasn’t my intention to go over her head I just was wondering if someone else could let us at least into the building. She remained fairly nasty.
She let us into the building but wouldn’t let us into the unit as she wanted to go check it was clean. This surprised me since she said she’d been there waiting for us for a long time so I wasn’t sure why this hasn’t been done before we arrived (particularly since we had paid for the apartment starting the day before). Eventually she let us into the living room but snapped we couldn’t leave the living room. She also got angry when my husband walked into the kitchen to get some water. She seemed to take out some trash and bedding then let us go see the apartment. There were other small strange things in the check in (for example you have to sign a document saying there are X numbers of keys, remote controls etc but she didn’t want me to check just said “I already checked just trust me” and it turned out we were in fact missing an AC remote) but overall it was quick and smooth.
The crib she brought us was broken (Jose offered to bring another but we decided to just use our little travel crib) and they didn’t bring the high chair. One of the dining table chairs was broken. I let Jose know these things and he was friendly and responsive.
The apartment is simple but clean and comfortable and very well located with a beautiful view from the balcony. It was great to be able to use it so last minute. Jose was nice to work with. The experience with Ana was very very negative.
Overall since it’s a lot of single beds I’d say this is a great place to split with a group of young friends if you are looking for a cost effective substitute for a hostel or cheap hotel but I unfortunately wouldn’t strongly recommend it otherwise.