Anna and Paulina were very communicative and always available for any question I had. We were able to drop our luggage off early which was very helpful. They left a bottle of wine, water and coffee :) The apartment has everything you need to make your stay comfortable. It is a 4th floor walk up. Not a problem for my family but good to know if you have a hard time with stairs. We enjoyed morning coffees on the little balconies and my kids enjoyed sitting out there to read and draw.