Unfortunately we did not meet Ema in person, but communicated with her via email/text messages. The check-in and check-out were very easy and userfriendly, even when you arrive late (like we did) it's no problem. Ema kindly sent us all sorts of very useful information beforehand, including where to park if coming by car, where to go/not to go for food etc. The apartment itself is supercute and very clean, just like on the pictures. Additionally it's in a very old and traditional area of Lisbon, we really liked it and highly recommend it - thanks again!