Expert and friendly customer service, very responsive to travelers questions and needs. They demonstrate a dedication to keeping a clean and tidy spaces with housekeeping every day. This hostel is located in the busy Baixa neighborhood so nights and early mornings are noisy if you are a light sleeper. I found I could get good sleep in the midmorning/early afternoon after coffee, breakfast and some sightseeing.
I highly recommend if you are interested in a vibrant scene for your stay in Lisbon.