Terrible experience.
We did our check-in at midnight due to some setback during the travel, the apartment key was stored in a safe box, once we tried to open the door another host was already in there.
We immediately called the ‘help number’ and a lady instructed us to go to a new apartment in the same building. Once entering the new apartment we hung up the phone and a few seconds later we noticed that the apartment was still dirty from the previous host. Dirty bed sheet, trash in the bin, used towels, hair all around, etc… So we tried to call again the lady, multiple times with no answer, until the point that was not possible to call anymore because she probably switched off her phone.
After approx 20 min once we asked the refund via message, Idan called us offering a full refundor a 50% refund to sleep there in the dirty apartment. We accepted the full refund and went to an hotel. All this happened almost at 1am after a 6hrs travel, terrible experience, avoid this place.