Lots of pre-arrival communications which was assuring and helpful. Supportive about our arrival with a little one. Cot bed, highchair and offer of a lift with car seat even, although we didn't need that bit. Location for us was great. It's right where we needed to be, behind Avenida de Liberdade. The parking if you are renting a car isn't great BUT with such a central location, you don't need a car. The Metro is right there and the buses are easy... Plus one can just walk to Chiado, Príncipe Real and much more. The street is not the easiest to find I must say AND it's one way so that's a bit tricky hence why the offer of the airport pickup IF you are new to lisbon or just want to be stress-free, then take up the pickup from the airport (it's about €25 which is more than the regular taxi but you have the assurance of a friendly face waiting "just for you" and he/she knows exactly where the flat is (took our taxi THREE attempts to get the right one way access!) and of course there is the English/French etc with any other questions you may have. Now, be already for the stairs. There are two long, steep flights and the outside door entrance is tight if you are larger/taller than average OR if you are pregnant, with kids and their accessories or just plain lazy :-) Still... When you finally get into the flat, you will find a rather comfortable space for a city break. They have thought about most of the essentials and you are close to a supermarket "Mini Preço" to stock up. There is an Nespresso machine! So enjoy the complementary capsules and bring some if you like a daily shot. It's compact but well arranged for a short break. There are heaters provided if you need. There is lots of information on offer on printouts, leaflets, WiFi and cable TV plus DVD player. Now and again you can hear the neighbours as they come in and out and have the occasional outburst but so can they hear you! It's muffled don't worry and really didn't affect us one bit. Thats it I think. We didn't meet Marta and Rui but Marco was pleasant and waited for us at the flat given our delayed flight AND lost (but found the next day) luggage. Thank you really. That's all folks!