Got to apartment around 2pm as check in was 3pm but was told room will not be ready until 9pm. But managed to talk to host who allows us to drop our luggage off and let the cleaners clean the room.
Door lock also was not working on return to our room at 2am. Used phone in lobby to contact block host who told us to contact our “provider” and would not come out to fix lock or let us in. Called and emailed host with no reply. So kept using phone in lobby to explain that we could not get in. Only till we were persistent will calling someone came out 1.5 hours later.
The batter in the lock had gone and was still not fixed which meant someone had to stay in the room the next day the open the door which was a wasted day for us.