Ana was a great host - the apartment is absolutely beautiful and in a nice area and she gave us plenty of tips and advice on how to get to places, including food when we'd arrived late into the evening. There was an issue with the hot water/boiler while we were there, and it was a weekend so this could not be easily fixed, but Ana was very proactive in trying and keeping us up to date on what was happening. As the water issue couldn't be resolved during our stay, she offered us compensation which was appreciated. Aside from that, there were no faults and it was a lovely stay - would recommend!