Joana was great - she was helpful in coordinating a pickup for us from the airport, and even gave us some Port Wine to welcome us to Portugal! Her place is a fourth floor walkup and the steps are a bit tricky but it's great value and location. As there is generally no AC in Portugal, it was a bit of an adjustment because it can get loud outside and you have to keep the windows open to get air circulation. We just kept the bedroom window closed for the noise and opened the large window in the living room and were fine. Really glad we stayed here.