In a few words, we were reimbursed in full, save a few fees. I don't know if there was some underlying issue, but the photos did not match the state of the apartment at all. Stained walls and linens, ripped wall lamps, non functional plugs, paper thin walls, missing heater and many other missing amenities listed such as a crib for a baby. Not ideal when you book for a crib and don't get one. I would avoid places from this owner. The good is we were reimbursed without a fight.