Below is my review of my AirBnB trip for
RUA EDUARDO COELHO, 13, LISBON, PORTUGAL
Confirmation code
HMPQM9WNT
1) The listing shows a photo that all would assume is the building. Actually it is the building
across the street so it should be labeled as such. The actual building front is not that nice.
2) The unit is also advertised as 2nd floor, actually it is 3 floors up, which makes a difference if you have big baggage from travel.
3) I was notified ONLY 2 DAYs before my arrival that there was limited hot water for showering.This should be stated UP FRONT in the property description
4) Upon arrival, the necessary information about the property, like WIFI password etc was not easily visible but in a drawer that was hard to locate. It should be immediately visible.
5) There is only air conditioning in the bedroom and the remote to operate it was difficult to find because it was placed behind a picture above the bed.
6) The unit was extremely dirty, dirty and scuffed walls, visible dirt on all of the baseboards, stained dirty sofa and red rug was not vacuumed, AND the vacuum sweeper DID NOT WORK. I definitely could use a fresh paint job!
See Photos attached.
7) When we turned down on the first night there were visible long hairs on the sheets so the bedding was obviously not changed. UNACCEPTABLE! I changed it myself.
8) We had difficulty operating appliances like TV, Stove, and Washing Machine.
The owner kept telling us to refer to the manuals BUT there were no manuals to be found.
We looked everywhere! I told them many times and they kept saying to find them.
9) The freezer did not work so we had to go out and try to buy ice OFTEN and we were unable to buy any frozen food for the week. I HAD NO FREEZER the entire stay.
10) I was hoping to find different lodging on FRI, SEP 23 since their policy was a 7 day minimum BUT, there were NO HOTELS available at a reasonable price. I was only able to leave this awful place ONE day early. I did get a refund for that day.
11) I had mentioned when I booked that I needed to work remotely. Other owners have alerted me beforehand about any construction or street noise that may be bothersome when on a ZOOM call. This owner DID NOT alert me about the noise problem and suggested I go to a working space, which is not possible due to the security needs of my work. The only way to reduce noise was to shut the windows, then the unit became quite stuffy. AND, the outer windows did not shut properly, so when it got windy they banged against the wooden doors ALL night, waking me constantly. I finally found a brick to keep one shut. I did not get a decent night's sleep for the last 2 nights.
THIS WAS A HORRIBLE RENTAL EXPERIENCE.
I would like an additional refund for FRI, SEP 23 and SAT, SEP 24,2022, since it was not possible to leave until SUN, SEP 25.