I booked Luis’ property and advised him that I would be staying there for only one night with my Husband, Mother, Sister and Son, as we were coming from Aveiro heading back to the USA in the early morning. It was just an overnight stay. I was charged $273.73 (for 1 night – for about 12 hours).
It was only after we booked the apartment that we were advised that the street was only for residents and therefore we would have no access by car. We were told that we had to unload “quickly” in front of a nearby church and walk up the cobblestone street.
Unfortunately, we did not end up staying at this venue, as my 84 year old mother could not walk up the steep street, and then walk additional steps, to get up to the 2nd floor apartment. The area which we were advised that we could unload at (quickly) in front of a church, was a busy street which we would have to block traffic, in order to unload. There was no area to even pull over. Pulling over was an illegal act and honestly dangerous, as cars were flying around us. That was never going to work. We had a car filled with luggage.
I called the number on the reservation multiple times and no one answered.
Because of the horrible situation and no one to speak to, we had to book a room at a hotel, 20 minutes away. Luckily I was able to get it at a fairly reasonable price, once I explained to them our situation. They felt horrible for us. I paid $145 for the night at the hotel.
I later reached out to Luis and felt, since we did not stay at his venue, the least he could do is credit me me $145. I really thought that would be fair. Luis did not agree. To me this is horrible customer service. Honestly, he knew my situation and should have advised me, prior to my booking, that his venue may not be a suitable option for me and my family. But instead, he took my money. No cool!!!