Unfortunately Pedro rented us a darling apartment in a great location, but it should not have been rented that day. The hot water tank was not working (no hot water) and the electrical outlet we plugged into blew and we lost our converter (no way to plug in our phones etc). I know things happen, but these issues were problems before we arrived and were not checked out thoroughly before our stay. We have asked for only a complete (full) refund, which we still have not received.