Bruno was very communicative, helpful, and mostly transparent. The steps going up to the apartment door are incredibly steep. The location is great, right in the heart of the Alfama which is walkable to many other neighborhoods. It was also quiet at night. The beds and bedding were not particularly comfortable and are missing top sheets. The extra pillows had no pillowcase. We did ask Bruno for some coffee when we got here and he dropped it off right away. There is no safe and the windows don’t lock. Be aware the apartment is much smaller than it looks and does not have any air conditioning. All in all we had a good time and felt safe in Bruno’s hands.