We did not meet Margherita, but Ricardo helped us with everything. He gave us tips and came for anything we needed. The place is small but nice, also the kitchen has everything you need. The position is very good in the old traditional part of the city, so sometimes can be a little noisy if there are celebrations in the city or when people are transporting something down the close stairs. The bedroom does not have a window but the dehumidifier works very well! All in all I can only recommend!