Location isn't great, lots of insects in the apartment and no taxi's in the area. The beauty of the garden/house, accessibility is also a bit oversold.
The worst was the very weird checkout situation after a booking situation.
As I am disabled since a few months, after spending 2 months in intensive care, have paralysis and chronic pain in my right-foot. I’ve just started travelling again to get back to a healthy new life.
The Portuguese staff sent away my Uber driver I waited for while checking out, because she wanted cash for the extra day I stayed in the apartment. I offered to pay via the Airbnb app, so I didn’t have to wait extra time in painful agony and lose the Uber taxi.
I had to wait 3 full hours for a new Uber finally arriving with 50% battery on my phone, 5 different Ubers cancelled because the location is faraway.
There was also no ATM close, but I offered to pay in Airbnb-app afterwards, kind of a nasty experience. They rejected.
Later they suggested and I agreed, that I’d send them the extra money they wanted outside of Airbnb via my personal bank account, but I would like to lodge a complaint. I’ve sent the payment, but it felt very stressful, nasty, I felt not really well treated, thought of. They actually said on WhatsApp "it's not our problem". They just think of themselves, no heart/compassion for the guest.
It’s my first holiday since my accident. I’m in the middle of nowhere and being angrily treated and held hostage by strangers sending away a taxi while I can barely walk, I feel this is not a way to treat people.
I have physical problems with my body, so I can't easily walk and I feel pain when standing for long times. I could’ve really used my taxi and just sent the extra money in the Airbnb-application.