We had never been to Lisbon or Portugal before and had only seen Lisbon from Google Earth or from guide books and booking somewhere to stay when you don't know neighbourhoods and districts is always difficult. We booked this place as it was in the downtown area and from the photos the apartment looked beautiful. It didn't disappoint. Ema came straight back to me following my booking and accepted the booking and gave me useful information. We called the number given to us when we arrived at Lisbon airport and someone was ready to meet us at the apartment who checked us in and told us useful information. The apartment is beautiful; just as described and is situated in a great area close to two Metro stations and the tram service. There are plenty of bars and restaurants in the locality (try Fabrica Lisboa over the road for coffee and croissants first thing) and there is a good sized supermarket 5 minutes up the road. There are great shops and museums a few blocks away. Highly recommended.