Beautiful decorated and fully equipped apartment in the wonderful Principe Real neighborhood. However this place feels like a business where the hosts do not care about guests. They do send daily general emails to which if you reply they do not get back to you. Beatriz was the person assigned for my check-in and it was the first time she was taking care of this apartment. When we got there she did not know exactly which was the apartment, having to call someone and ask. After getting in the apartment she was not familiar with how to turn on lights and other details, again having to call someone and ask. Other negative points:
- the bathtub was dirty and disgusting, like rusty old which cannot be actually washed away
- slats in the bed foundation were broken and other missing- I had to sleep in the middle of he bed or the mattress would have collapsed
- kitchen carpet was lifted out in the corner which made me trip several times
- uncomfortable mattress
- poor communication