Joana is very friendly, answers fast and is flexible. The flat is in a cute little street and you can reach everything very good by walking - supermarket, bus-stop, train station, electrico, city center, the river Téjo and the ships there. The flat is cosy, stylish and very clean. As its under the roof, you have a view above all the houses and you can see the river and the coastline on the opposite side of the river. With the metro (red line, yellow line to the stop Rato) and the bus (727 to the stop Sanos-O-Velho) we reached the house from the airport in 45 minutes. I would come back and recommend this flat for your stay in Lisbon!