As you can see I gave this apartment all *****. except for check-in and communication. Well, I sent messages FIVE times to Maria with the question, "how will we gain access to the apartment and how will the key exchange work. " And I never got an answer. Made us very anxious because we did not have phone service, just wifi where we were staying. So I told her a few times to communicate by text and she kept making calls. She never explained the check in. So, as we were checking out of our hotel in Evora, the concierge called Maria for us and he had a difficult time convincing her who he was before she would take the call. Then. when we got there, on time, I get calls from the man who was to let us in and from Maria. When I told both of them that we were sitting waiting at the pizza place a few doors down the street, all confusion ensued. Then, when I asked Maria if we made a mistake by leaving the car at the car garage, that she had recommended to us, without speaking to an attendant and/or prepaying, confusion ensued again. She had told us to park at the Chao do Loureiro/Pingo Doce Supermarket location. A little later, I see a parking garage just up the street, two blocks away!!!!!!!! So, in regard to communication and check in, I would give the rental a minus ******s if I could. Otherwise the place was great!!! Amazing views, really great location in Lisbon and the trolley noise was not a problem as we experienced only a distant. low pitch rumble.