Stephane was extremely accommodating and helpful. She helped us drop our luggage off in the flat early while it was still being cleaned, so that we could wander the city without toting around (too many) suitcases. The balcony flat was absolutely wonderful for our Lisbon visit. My husband and I were on our honeymoon and we had such a great time exploring Lisbon and experiencing fado for the first time. The flat was in a great location and had everything we could possibly need (and then some! Stephane left us a delicious bottle of vinho verde - so very thoughtful). We can't wait to come back. I couldn't recommend the balcony more highly. It was just perfect.