Catarina (Ana) was a joy to work with. Prior to our arrival, she was very responsive and kept us informed when needed. She even recommended various airport transfers to the apartment, of which we chose the private transfer option for 25 Euros (well worth it). Ana was not available at check-in or throughout our stay, however she assigned the duties to Jose. Jose arranged our airport transfer and Valdir was waiting for us when we landed. Valdir was very friendly and went out of his way to make sure we were comfortable and explained many sights along the way. Because we arrived early (1300) and our apartment would not be ready until 1600, we elected to take a Segway tour with "Get Your Guide Segway Tours-Miguel" (highly recommend). After the tour, Jose made arrangements to have John pick us up and drop us off at the apartment. John was also very friendly and explained many details about our apartment. The apartment was located in a very nice neighborhood and was within minutes to many restaurants, stores, train station and our favorite place, The Time Out Food Market. It seemed to be a very safe neighborhood. The apartment itself was clean and very roomy for the four of us. The best part was the outdoor deck, which had a wonderful view of the city. Overall, we were very happy with our apartment, location, host (Ana) and airport transfers (Jose, Valdir and John).