Elsa and Rui were very responsive and communication was clear and friendly. The airport pick-up was a big plus especially since we had young children with us. The apartment was clean with lots of light and the beds were comfortable. The shower was a bit temperamental (either too hot or too cold) but it's understandable with old buildings like this, I think the charm of the place and the neighbourhood more than made up for it. We enjoyed walking around the Alfama and the kids loved peeking into all the shops. Thanks for a nice stay!