Very welcoming and helpful. They (Mariana and Ana) provided us with everything we could possibly need (guides,maps, contacts). Miguel and Jorge,the drivers that picked us up and brought us to the airports and train station are amazing. The appartment is nice and clean. It even had a few of the basics foods for our convenience. It is at a 5 minutes walk to the metro, witch leads to all important train/bus stations. 10 minutes walk to a lot of the important sights in Lisbon. The only thing that I have to say on the bad side is: the area and appartment is a little noisy, if your neighbors are noisy or even the restaurant close to the appartment could be pretty loud at times. You are also at the mercy of the Lisbon heat, it gets pretty hot in the appartment. But honestly it is a great place with great hosts in a great area.