Filipa is very nice and she answers your messages on the same day. Upon arrival she sat down with us and gave us a map from the city on which she showed some tips on what to do. We could check in earlier, which meant that we could start exploring the city right after we arrived. The aparment is nice and clean. The view from the kitchen is amazing.
The apartment is right in the heart of Alfama and a walking distance from the train/metro. The tram is even closer! To enter the apartment you have to climb some stairs, but after you have walked the steep hills of Lisbon, this is no big deal.