Check in after a very long walk in the sun, dragging 2 suitcases up the hilly streets from Cais Sodre metro station, did not go as expected!
First of all, I thought the person I was communicating with during reservation (Ines) would be there but she was not. There seem to be some mystery with this because when I asked the person who actually checked us in (Ana), if Ines was here, I was told "I am here". Ana's response was rude and unprofessional. In addition, she did not make eye contact with me during the entire process of showing the apartment! (she spoke to my husband instead).
Future guests need to be aware that there are 31 steps to climb to reach the 2nd floor! Tricky if you are carrying a large suitcase. Ana did offer to help carry my suitcase up the staircase, but I did not accept because her words were empty given that she was not actually looking at me when speaking.
There is no shampoo but some 'white liquid stuff' in a dispenser - could be soap. Not sure because we did not use any.
The location is okay not great. You could walk 5 minutes to a route 706 and 727 bus (706 will go to Cais Sodre metro), however the frequency is not convenient.
The cost for 5 nights - $473 cad
We will not stay here again in the future.