Recently returned after a wonderful trip to Lisbon with our daughters and my brother and his family. Zoriana was very clear with responses to questions prior to booking apartment and I did text her once while we were there and answered back immediately. She also send us ideas about walking tours etc around the apartment prior to our arrival
Check-in and check-out: seamless as it is numeric code access to building and apartment.
Location: Small residential street with some graffiti but felt safe. Very central and short walk to grocery stores, multiple restaurants and to multiple landmarks. Area around apartment is hilly as is most of Lisbon
Apartment: clean, exactly as in pictures, comfortable beds, updated bathrooms with excellent shower pressure and air conditioning in all rooms including kitchen that worked very well. We were 4 of us and were exceedingly comfortable although would be good for upto 5-6 people. Beautiful view from balcony on main floor and from upstairs master-bedroom balcony. Comes with all needed amenities including soaps, shampoo, washing machine pods, towels, toilet paper etc. and washing machine was a big plus. Kitchen utensils were adequate (we did make breakfast a few mornings but ate out otherwise). Apartment is on 2nd floor in building without elevator and need to be able to carry bags up.
Beds: very comfortable and slept very well. While there is some noise from the street late at night occasionally, was not an issue.
Overall, would highly recommend staying here