The place, location & João the rep were great. João was possibly the best front of the house host I’ve dealt with so far on Airbnb. Unfortunately my girlfriend & I had a scary/painful experience with a protruding fusebox in the entry corridor of the apartment. The bulb had blown that day so the corridor was fairly dark. As we were leaving to meet friends we entered this corridor to exit & I heard this bang that made me step back, only to have to catch my girlfriend from falling due to hitting her forehead on the sharp metal corner of this protruding box. She collapsed almost unconsciously as I caught her on the way down.
I contacted João who was oh so very helpful but I was trying to speak to the owner privately who basically told him I had a contact for her. I did not as everything was filtered through Airbnb. I also did not share what happened with João but took photos of both the box & the cut on my girlfriend’s forehead for future reference. I can only hope that issue is rectified before someone gets hurt worse.