This hostel was my first public hostel stay and I was very nervous as a solo traveller, but it was PERFECT!!!! The staff were so kind, they split us by gender even though I paid for a mixed suite, and the bathrooms were spotless and showers had shampoo and conditioner in it. My only issue (which is not the fault of the hostel) was getting there from the airport. If you take the metro it is about a 15 min walk UPHILL on a stoney street. Be weary if you have a rolly backpack. The view was as perfect as the pictures. I loved it here and Lisbon is somewhere you cannot miss in Europe!