Easily the WORST experience I have ever had with accommodation. They overbooked and only realised this an hour before I was meant to arrive in Lisbon (by myself, at night). The man who contacted me assured me that he would find me another place to stay at one of the other properties they own and get back to me as soon as possible. NO ONE GOT BACK TO ME. I tried to phone them, I tried to message on the app, I sent texts (which I could see they read but never responded to). I arrived in Lisbon just before 21:00 with nowhere to go so I had to book another airbnb. They cancelled my reservation and refunded me (which was honestly the very least they can do at this point) but they never responded to me and never apologised.