Telma is very nice, polite, and extremely helpful. She made herself available at all times and found solutions to my problems/requests very effectively (which I have to say were many requests!). She lives upstairs and works next door which helps a lot.
The flat was very clean except for the external area which I intended to use but ended up not using at all because of this reason. This ended up being quite an issue to me as I was quarentining for 2 weeks in the flat (I felt quite enclosed as there are also no windows to the outside as the pictures show). I don't think this would have been as much of a deal if I were in holidays and not spending too long in the flat. The indoor space was very clean, nicely decorated and looked after. The bed is very confortable. She has extra bedding and towels in place if you need them.