The house was amazing, was really clean (besides some cockroaches) and it was in front of this super cute square with tables, where you are able to enjoy the golden hour. The position is amazing in a quite place, 10 min from Bairro and the bars, 15 to clubs and the river, 15 to the train station to go to the beach. For the communication, at first the host was sooooo good, she helped me a lot, but one week before coming the started to not answer to the messages. i needed some details such as towels and hairdrier, but she didn't ansnwer. I didn't have the code for the checkin or any news and i was already in lisbon ad it was lunchtime, so i was nervous and i had to call the costumer service to ask for help, and then she answered. For the checkout, i asked her if i was able to leave the bags for a bit more but she didn't even say "no sorry", she ignored me for a whole day, and then she sent a copy-paste message about the checkout, onece in the morning and once in the evening in spanish (idk why), when i had already left lisbon. Also, the never never answered to the phone calls, i never heard her voice. I'm super sorry, because at first she was really helpfull and nice, i don't know what has happened. Besides this, the house was really amazing, the bathroom is super big, like the shower, the kirchen has a lot of accessories, the rooms are nice, the house was clean, anche the position was perfect really.