I've stayed in the Bairro Alto part of Lisbon five times and this is definitely my favorite apartment. The location is excellent and the apartment is newly remodeled with all amenities you need. I was surprised that there were two full bathrooms (with showers) in this one-bedroom flat. There is a combination washer/dryer that works great, fast internet, and heat that works well. This visit was in December so I can't speak for the AC, but it is the same unit as the heater. This is a basement apartment so little lighting, but this was never an issue for us. There is a full-sized window in the bedroom that opens onto a quiet street. The window has bars so is fully secured from the outside, although this is a very safe neighborhood and safety was never an issue for us. We never met the host, as this was a self-serviced apartment with remote entry, however, Patricia was a great communicator and replied quickly to any question we had via email and phone. The only issue we may have, and it is a very small issue in the overall scheme of this apartment, was the lack of hot water. The hot water heater appears to be a bit small for two people to shower back to back, so we had to space out our showers in the mornings or evenings. I wouldn't let that be a deal-breaker though. We are already talking about coming back to Lisbon again and staying here once more.