I waited a few days to post this review because I really don’t like to give bad reviews....
I also want to be clear, the place itself is nice. (Although there is construction that makes it quite loud.)The place, is clean, comfortable and super convenient to the downtown area.
The problem arose during the check in process. Our flight was delayed and we landed after hours. I sent the management company a message and was in constant contact. However, I missed the message stating that I needed to come to their office to pick up the keys. I Ubered to the actual apartment and then was told I needed to come to office, so then I had to call another uber to get me there. Then finally an uber back. I was also told I needed to pay an additional 30€ because I was late. Once at the office the lady who gave me the keys was super nice. I know she was a bit flustered because I was clearly mad. I also had the worst time finding the office, and called the number of the person I had just spoken too. No one answered. I sent texts that no one answered. It was just a long, stressful night and to have no communication at such a stressful time was unfortunate.
Also once at the apartment the number on the key was not the number of the apartment. Not sure how much I can post here without it being censored. But let’s just say the key was 112, and the actual apartment was on the 5th floor, and then a random number on the door. So it took us about :45 min to actually FIND the apartment.
Other than that, all was fine.
I won’t be recommending this management company to my friends.