WORST AIRBNB EXPERIENCE EVER!!!! Stay away from this company!
Our apartment had a HUGE ant infestation and our bed was CRAWLING with insects!!
Upon contacting host/concierge we were told there was nothing they could do and we had to sleep on the tiny sofa bed. We had to shake off the ants from the bed linens and squeeze two people on the extra sofa bed. We were told someone would come and fix it the next day - but the next day we HEARD NOTHING from host and nothing happened!
We had to spend our vacation on a small and uncomfortable bed in a bug infested apartment, while the host didn’t care about providing any customer service or support. In almost 10 years of using Airbnb I have never experienced such terrible customer service after such an incident!!!
This ruined our vacation. We were told they would do everything to compensate us but hardly got anything back! Please beware.
In addition Feels Like Home wrote the wrong address for pick up of keys so we had to go around town, bathroom door lock was ruined upon arrival so i got locked in the bathroom for 30 minutes before my boyfriend was able to open the door, and several of the accessories listed were either not there or not working, which goes to show they aren’t on top of their places.