This place is ideally located in the beautiful Alfama. The place itself is perfect for two people. There's a lot of reviews on here about poor communication. This was not my experience. I got the check in information before i arrived and did meet Mafalda briefly who seemed lovely.
The wifi was usable near the router. We were there to explore lisbon, not the internet so didn't bother us too much. If you're there and you need connection for work it might not be great.
Great place and would recommend. Thanks