Rita was super super helpful and kind. She was always available over the phone to answer questions about whatever. The apartment was so well-equipped in terms of kitchen utensils and also basic cooking things like oil, salt and pepper, which you wouldn't want to buy for just a week or so. The neighbourhood was ten minutes walk to the tram/bus and you could get buses to various parts of the city from there. The thing I liked about the location was that it was away from all the touristy bits, but felt super safe and cosy :) The balcony was lovely to sit and eat dinner at, and the bed was SUPER comfy. The perfect place :)