The location and the neighbourhood was great and very convenient. There was a super market across the street that was extremely helpful. But, even though we had a set appointment, the responsible person came with a great delay of 40 minutes. She didn't call to say she would be late. It was us who called her to check where she was.
-There was no hair dryer in the apartment (as it was explicitly listed in the amenities category). I had to ask our contact person to bring us one again and again. The responsible person was very kind and was trying to bring us one but the company which runs the business was insisting that we should not have it as they were saying that they had removed it from the list of amenities and we were not to have one. But the hair dryer was in the list!!!
-The apartment was cold in the first evening and the second day and there were only two heating panels for such a big space with many separate rooms.
-The coffee machine didn't work. The responsible person came over the second day, she promised to bring another one (I explained how important and essential coffee is for us and how we enjoy it during our vacation time !!!) but she never brought anything to substitute the broken one. Nobody ever called to explain anything or apologise or excuse... I sent a thanks note to the responsible person, asking her why they never appeared but got no answer at all. It's a shame that these people didn't have the kindness to write or say something even "thank you" to a thanking note after all...