What we like about this rental is its central location, size, comfort of beds, air-con, and good tips we received for exploring Lisbon and Sintra.
However we would not stay in this apartment again, primarily because of the cleaning standards and a very unpleasant experience after checkout.
When we checked in at 3.15 pm, cleaning was still underway, and seemed rushed. The cleaning lady had her outdoor sneakers on while washing the floor. The main toilet was not cleaned properly with traces remaining from earlier use. Table surfaces were not properly cleaned: kitchen table was covered by dust and food stains a couple of places. We found traces of nuts on the table in the living room. The "office" table had clothes tags clipped off from earlier guests. There was hair multiple places on the wall beside the bathtub. There was hair on the cleaning cloth in the kitchen.
During our stay, we had to communicate with the hosts multiple times, reporting cleaning issues, hair dryer not working and asked for extra toilet paper rolls and cleaning tabs. We were promised more toilet paper, but had to remind the host again at 9 pm, who came by with the supply a little before 10 pm.
After checking out, we got a message regarding a damaged vacuum cleaner. I explained we never touched it. The host then sent us a link requesting us to reimburse approx. 100 euro for the vacuum cleaner. I am totally shocked by the outrageous extortion for a vacuum cleaner I haven't even seen during our stay.
The bathroom appliances need maintenance. As pointed out by other guests, the flush of the main toilet needs convincing. The shower head in the main bathroom was unstable and the cup holder in the secondary bathroom was wobbly.
We were also asked to pay 10 euro for storing two bags when arriving 1,5 hours before the official check-in time (3 p.m).
The building is next to Pink Street, full of bars. As pointed out by other guests, it is quite noisy at night. Not a child/family friendly neighborhood.
The rental is managed by a company on behalf of the owner.
It has mostly been a disappointing experience - we will not return and will not recommend this rental to other guests.
We had to communicate