We were never able to check-in, the host came up excuses agates excuses. At 10 pm in night after a long wait we gave up. The AirBnB team promised someone from Escalation team would get back to us but no one has done so far. We have not only lost our money but this booking has caused us immense distress. The host even made us pay for Uber rides to change the place of accommodation promising us the reimbursement. We went to another place offered by him to drop our bags while he sorted the keys for entry into original accommodation. After 8 on he wouldn’t respond to our messages or calls. The AirBnB team asked us to send the screenshots of the communication which we did but so far there is no response. We are seeking legal advice to sue the host and AirBnB.