In general the staying was pleasant, but we got rubbed and didn’t get the full refund.
On the 22st of August me and my friend went to see the Lisbon. Our suitcase was in this apartment. When we came back in a building was already a police. A few apartments were robbed. We found out that our suitcase was stolen. The host showed us the photo of this happening. The host has promised multiple times with witnesses to compensate all things we had. We’ve created a detailed list of stolen stuff with links to proof prices.
Unfortunately, the next day host has refused to make a full refund. He has sent us less then a half of total lost amount. He has stopped answering us and tells us to communicate with Airbnb. Airbnb has given case to insurance company and doesn’t give any information as well.
All in all we are disappointed in service and the host.