We didn’t meet Charlotte but communication was easy and friendly. She arranged for us to drop our bags early and we knew she’d deal with any problems swiftly. Four of us had an excellent stay in this stylish apartment. Breakfasts on the terrace, evening wine on the upper, with views of sunset over the Tagus. A peaceful block and away from the roads because it faces inwards. Very easy access to different areas with buses, trams, along the river - Belem one way, Old Lisbon the other - or up to Bairo Alto or the Baixa. There are restaurants and bars close by, and hundreds a little further. We didn’t cook but there are pots and pans if you wanted to. Personally I’d have preferred a mocha to the ‘capsule’ coffee machine but I’m fussy.