The apartment was good, spacious and bright. Also the location was central.
To be honest, the problem was with Rent Experience. Even though we had long agreed on our check-in time, even on the same day, we waited almost an hour in the middle of the street, in front of the flat's door, contacting the staff, with our luggages. Finally, a young guy ( who was already in the house ) opens us up and makes us go up to a smaller apartment saying that ours was not available at the time because the cleaning company had kept the keys. This guy didn’t want to put me through to his manager.
Protesting for this, magically after another wasted time, appear the keys brought by other people. We get in the house after more than two hours. I immediately contacted the staff of airbnb to report what happened. We were offered nothing but excuses. Only when I mentioned it, they wanted to offer us wine. I’m also an airbnb host in a city as big as Rome. Never I made my customers wait, and I'm alone with lots of flats! It possible that the office doesn’t have a spare key and only the cleaning staff has one? No it is not possible, in fact after the anger, the keys have arrived. A real organization must prevent simple problems like these. Guests, take care.