title : Miscommunication and ripoff
Please ask everything by written at this hotel.
I was going to stay there with my bf and from the start they were slow responding my questions through the app.
We arrived early at the property 11am giving our documentation to make it easier for check-in time.
at 18 pm we went to check-in and we are told they did not receive the money from airbn so we were asked to either pay the night and be refunded when airbnb payed or wait for an airbnb answer.
It was already 18h and we were not going to pay again neither wait so we decided to leave, saying we wanted our reservation to be canceled.
Due to a " Missunderstanding" from Patrica - receptionist she did not understand we were not coming back and we were charged for 340 euros for a night we did not spend at the hotel.