This was fantastic! We were traveling on a budget and could only afford the Private Room (which was still very comfortable, mind you!), but Luis surprised us upon our arrival with an upgrade to the full suite for the first night of our stay! It was such a kind gesture, and worth the trek of dragging our bags down the winding cobble stone streets of Bairro Alto. We were welcomed by Chris, a fantastically charismatic (and stylish) host who was our point of contact (she even provided us with a local phone free of charge). Luis's app for sightseeing (which works offline!) was extremely helpful - especially when we found ourselves lost in Costa da Caparica one night...! Overall, such a heartwarming experience in the heart of this beautiful city. An added thanks to Ana for her help and quirky jokes, and Remi's breakfasts and kind smile (such a sweet soul!) Thanks so much, Luis and team! We certainly hope to be back :)