First of all i have to mention, there is no Rodrigo and Tina, there is a company who tries to resolve all the things that can happen with the apartament. It porbably works if you have no problems with the apartment, sadly it wasn’t in our case.
First: The check in: we was informed about the self check in actually after the check in time. We had a 25 min phone call with the support team because we had no information about the check in due to a system failure. After we got the adress to get the keys (5 min walk from the aparment) we waited another 20 min to get the keys because the system failed again. This was uncomfortable because we were with a baby.
Cleaning:
In our opinion the apartment had no guest for a longer period because there was dust everywhere, and the floor was dirty.
Aircon:
After a couple hours the second air condition started dripping. We sent a message for the support team and a service man came 3 days later. It wasn’t a big problem but we waited 3 hours for the man to finish his job. This because this house has no owner just that support team so we lost an afternoon becasue of it.
Information:
There was only one toilet paper for 3 persons for 10 days. Believe me it wasn’t enough. We bought ours:)
Overall is a nice looking apartament with very well equipped kitchen, washing machine, and everything you need (without a microwave but you can live without it on a vacation). The location is good, 5 minutes walk from metro station and 1 minute walk from bus and tram. There is an Auchan and a Lidl nearby just 2-3 minutes walk. A couple of restaurants, stores, bakery nearby.
The terrace is there, it is usable but usually it is very very windy so it is impossible to stay there.
If you try to find a place with good customer support, is not your place, but overall, the place is ok for stayinf a couple
of days in Lisbon