Everything was about what we expected and our host was very nice and helpful. When our flight was delayed an hour she allowed us to check in a little late. We stayed 2 nights and were mostly there just to sleep and it was perfect. A little like a hostel which is what we expected. You are given a room key to lock up your room when you leave and we were very grateful to leave our stuff a few extra hours after checkout in the common area because our bus out of Lisbon was later in the day.