Communicating with Ana was easy and everyone we met was polite. The place was very clean and looks exactely like the pictures. It is however not the whole apartment but one of many rooms inside a big flat. This particular room is right next to the entrance and you hear people coming and leaving as well as conversations in the hallway. Also the room gets cleaned after every third night (trash emptied, new towels, etc) so it’s basically a hotel room. If you are looking for that I do recommend it because the location is great to explore the city.