I've stayed at dozens of Airbnb apartments all over the world and read reviews about the hosts carefully. Ana lived up to and exceeded the reviews. She provided details about booking, secured taxis to and from the airport (including a 3 a.m. taxi on Christmas!), and met us at the apartment, providing a detailed tour of the place. Her binders about local highlights were some of the best I've ever seen! For first timers in Lisbon, it was perfect--Chiado is walkable to so many attractions, restaurants, shops, and historic venues. The apartment is light-filled, the furniture comfortable, stylish and high quality, and the kitchen and two baths well-equipped, modern and clean. I am picky about mattresses, and both queen beds are fantastic, too. We felt at home and even luxurious for a full week. Don't miss the Museum of Archaeology right across the lovely square--it was a highlight of our trip. I'd stay at any of Courtesy Lisbon apartment because of our experience here.