Paulo did check-in in person. We were delayed for check-in and he was very flexible and waited for us to arrive. He answered our call right away. He gave us tips for dining close by and after we had a nice walk (2 min) to a look-out of the whole city. The apartment was very clean and nicely decorated and had all the appliances, coffee maker, toaster as advertised etc... the kitchen was well equipped and everything was in good working order. We were only there for one night, but could've been a great place for a much longer stay in LIsbon.