Ana is just such a sweet person. She welcomed us with a big smile and shared with us any advice we asked for. The neighborhood of Alphama is the place to stay in Lisbon. The apartment has a great location, it is very close to all the important sights, but also close to the main road so you don't need to carry your luggage in the little allies on arrival/leaving.
Unfortunately, we had a problem with the water heater for all the 4 nights we stayed there. Ana tried to fix it, but it didn't really worked out so actually we didn't have even one hot shower during our stay. Ana was fair enough and didn't charge us the full amount for our stay.
I really recommend these apartment once the will fix the water heater. Its very clean, Has a beautiful view from the balcony, and we even got 2 Pie the Nata on arrival. If you don't have a knees problem (There are 58 stairs to the apt.)- That's the place for you.