A beautiful, spacious, and immaculately clean flat with modern amenities in a fantastic location. We loved the flat, however we did not care for the lack of communication from the "hostess." Ana does not meet the guests so, sadly, I cannot comment on her "host/hostess" attributes because she was invisible to us and never made any direct contact other then the e-mail correspondence before check-in conducted by her friend. The flat is well equipped with everything except zero information about Lisbon or the local area. Upon request, the friend who checked us in gave us a map and some verbal information about how to get to sights we mentioned. Other then that there was no information provided at all, not even information about where to shop locally for groceries, or names of local pharmacies, cafes, restaurants, tourist information offices, etc. Since Lisbon is not easy to navigate and is a huge city where very few locals speak English, it would have saved us a lot of time and grief had the "hostess" provided some printed matter with helpful information to make our experience of Lisbon a happier one. On day One, we were fleeced by the taxi driver who charged us € 31 from the airport, and on day 2 pickpockets on the famous 28 Tram through Alfama tried to steal my wallet from my handbag but were caught in the act!! The travel guides warn about this so do be careful.