Space advertised as air conditioned, however the A/C in the main body of apartment was not working, and this was known by Tomas before our arrival and he did not inform us of this prior to arrival, even with a forecasted heat wave where temps were 39C for 3 days, and even when I asked how to turn it on when I arrived. He feigned surprise that it didn't work and suggested that he would get it looked at all the while knowing that it was broken and would not be fixed during our week there. T
his is not just a matter of poor communication, this is extremely poor treatment of a paying customer and his family. The sleeping area for my 2 sons was uninhabitable for half of our stay and Tomas's response was to suggest that this was unfortunate and disappointing, and then proceeded to blame communication issues and other people for him not either fixing the A/C or informing us in advance so that I could book my family into another property. We have travelled extensively over 6 continents and I know exactly what 39C feels like in an space without A/C, and I would not have subjected my family to that. My family will return to Lisbon because it is a great city, but we won't stay here.