Booked it 2 months in advance, messaged the host (David) 3 times, he didn’t respond. I messaged again the day before arrival to ask if the reservation is valid and to ask for check in details. And he again didn’t respond. I landed in Lisbon morning of, didn’t know if I had a place to stay as the host was non-responsive, I called Airbnb customer service to complain, they reached out to the host and the host FINALLY messaged me a few hours before check in. Since the host responded a FEW HOURS before I needed to check in, Airbnb wouldn’t let me cancel the reservation and get refunded. The worst host communication experience I’ve had w Airbnb ever. And Airbnb customer service was also checked out. Switching to booking dot com from now on whenever possible. And, if I had looked on booking or G maps for this listing, I would have noticed that the reviews were terrible and steered clear.