Ana was extremely responsive to all of our questions and gave us detailed recommendations on restaurants, etc. The apartment is in a GREAT location - close to fabulous neighborhoods, markets, buses and trains. The balcony was fabulous - roomy with stunning views. It has been completely renovated with modern bathrooms, kitchen, etc. A few things to be aware of: 1) the master bedroom upstairs is at top of stairs with no closed door noise travels 2) only air conditioner is in the upstairs bedroom 3) the local streets are noisy until early morning so it's tough to leave balcony/windows open on main floor bedrooms if you want to sleep, 3) Apartment bldg is at top of very steep hill that is difficult for cars/taxis to get to and is on the 3rd floor w/no elevator so be prepared to walk up lots of stairs! Well worth it but be aware!