Joao was awesome to work with, cordial and very friendly. The place was VERY clean and well stocked. The location was a bit of a challenge for my 84 year old grandmother, as its located on a hill...but if you are familiar with Lisbon you know it is a very hilly city so it was not a major deal. The only other issue we had was with the wifi, but we spent the entire day and evening out and about so it was only affecting us as we decided to lay down and catch up with some social media....again, not a big deal. Will stay here again for sure next time I go to this gorgeous city.