Elsa and Rui were very friendly, we were able to leave our luggage at the place before the check-in (the self check-in is very easy and well explained) and they offered some suggestions regarding restaurants etc. The appartement is ok but doesn’t look as nice as on the pictures and the location isn’t the best to explore Lisbon. There were also a few cockroaches, but I guess that’s because the appartement is on the groundfloor.