Lourenco always responded. Very nice and gracious to let me check in earlier a couple hours. I haven’t met Lourenco but I assume he’s a nice guy. I only wish he would have told me in advance about construction on the street was blocking the way and my cab dropped me far from there plus paying lots more for that ride. Once inside looks nice, the problem is that if you are having guests upstairs set your self for little sleep and rest. They walk on top of your head until morning hours. The quality of tenants is of my concern since one might it was incredible loud and an ambulance showed up.. not very restful or kitchen ready place for those that want to stay for more than 3 nights. And dint forget the bells, those bells that never stop ... not my return place in Lisbon sorry Lourenco.