Nice, but for the cockroaches!
Susana was very responsive to my emails when it came to storing our bags before the apartment was ready, and responding to our need for directions for the stove and washer. However, when I sent her 3 emergency emails about the cockroaches in our bed (we found 2 young ones and 6 huge ones - 2 inches in body alone- during our stay, of those 2 of them were in our bed!!), I didn't get any response from her. We had to sleep on the sofa bed with our two boys for 2 nights. Needless to say we didn't get any sleep.
Susana finally responded to my 4th email about check out. She apologized and said she didn't receive my other emails and that the apartment below had roaches but she hadn't received any other complaints from this apartment. Unfortunately, roaches easily travel between apartments through cracks in the floors and walls.
Other than the roaches it was a good apartment in a great location and I wish Susana the best of luck!