Ana was not there herself but someone else let us in to the apartment and he was very nice and helpful. There was great communication from both of them at all times. The apartment is nice and is pretty roomy. The apartment has everything you could need and is only one floor up. Everything worked as it was supposed to and the airbnb details were accurate. They were very nice and accommodating since we were traveling with our young son. The location is decent, it is close to the train station. It is at the top of a large hill (as is most of Lisbon) and most of the sites are a bit of a walk. Overall we enjoyed our stay here and have no problem recommending Ana's place for future stays.