From the booking to the end of the stay, William was very attentive, always reactive and very friendly. He had given us very precise information on how to get to the accommodation from the airport. He was there when we arrived and gave us a warm welcome with a snack. We were a family of 9: us parents, our 3 adult children, 2 of whom were a couple, and 2 small children (3.5 years and 6 months). The accommodation, which consisted of 3 apartments on 4 levels, was perfect: each of us could have some privacy on one floor and the common room on the 3rd floor, although not very big, is sufficient to gather. William was very thoughtful, coming with little gifts for the children. William is a very endearing person with whom you want to be friend. Moreover the accommodation is ideally located, allowing to go on foot to the main points of interest of Lisbon.
We highly recommend !