The negative bit of this review is only about Pedro, who was not flexible with the check-in time as I asked him if we could check in 1 hour or even 30 minutes before as we arrived early in Lisbon. Pedro said that we couldn't because we set the arrival time as 3pm, in the end he was the one showing up LATE, me and my daughter had to wait on the street in a 30° heat, he arrived with a smirk on his face, no apology for showing up late whatsoever and gave us THE TOUR of the tiny 1 bedroom flat 🙄
when he was giving me the check-out info, I told him that I was leaving a day before, he asked me exactly when...as if it was any of his concerns. Ruben on the other hand who I never met but exchanged messages with was polite and informative, quick to reply. Provided me with the country updated covid19 restrictions and helped me by video how to turn on the electric cooker.