The property manager had changed from Daniel to Karim after my reservation, but anyway, both of them have been very quick to response any mails.

Karim has arrived the place at 8am to meet us and give us an early check-in, and allowed us to store our luggage after check-out, which are very nice.

The place is also the same as the pictures and very near to Rossio, the Castle and the Tram 28 station.

The only frustration comes from the stairs. After getting of at the Rossio station and followed the instruction to the place, I was shocked to find out we need to climb up quite some stairs. I was travelling with my parents (who are both over 60) and we have 3 suitcases. We were almost exhausted after climbing those 80 steps. When I made the reservation with Daniel, I have mentioned about my parents. Maybe this piece of information was lost in the process. If there is better communication (some fault on my part as well), we could actual arrive the place from another road, which I found out later, and which is accessible by taxi, that would spare us from that tiring climbing and made our stay in perfect.