The character of a person is shown when reacting to tough situations. Through no fault of Carla's, there was no water in her unit. She responded quickly. The repairman took a little longer. While we waited, she kindly took me grocery shopping and out to dinner. While I ultimately needed to change my AirBnB location, Carla handled the situation with grace and hospitality. She drove me to the new location once it was determined. I would definitely stay with Carla. She's a gem.