Apart from Joels automated messages through the concierge service the only communication we had with him was when he told us we are unable to check in after 22:00 because no one will be there to give us the key (the lockbox was on the wall next to the door tho…) so his proposed solution was that we pay 30EUR(!!!) for a 5 min taxi ride from the airport and he will give the taxi driver the keys…
After reluctantly accepting this offer because he wrote this to us 1 day before our free cancellation deadline and didn’t answer to any alternatives our next blocker came when we arrived at the place. As Joels check in instructions didn’t contain any information and the taxi driver didn’t say which flat was ours either it was trial and error to find the one and hopefully not accidentally try to break in anywhere. Joel obviously didn’t answer my messages and he never gave a phone number for emergencies.
Anyways the flats location is nice and it was clean. Be prepared to hear every little movement of the others in the other flats in the house thanks to the 1cm wide drywalls.