We very much enjoyed our stay in Luis' Apartment. After our reservation was confirmed, Luis put us in touch with several persons on his team and made them available to answer any questions. They were flexible with our arrival time since we arrived by car and we ended up arriving several hours later than we had expected ( we were constantly in touch via whatsapp and they pre-approved our later arrival ). The location was great! Very close to a shopping center in Chiado and very close to all the night life in Bairro Alto. Also very close to the yellow 28 Tram line! The restaurant across the street closed at midnight so the noise from chattering was not an issue for sleeping. We couldn't even hear it if the double paned windows were closed. I parked in public parking about 2 blocks away for only 13 euros per day while Patricia welcomed my wife into the apartment and gave her tips for our stay. The apartment was very clean, and we felt safe arriving late at night to the apartment. In spite of the 2 flights up by stairs, we highly recommend this apartment! It was spacious. The hot water shower was great. The kitchen had everything we needed. We used the second bedroom as a walk in closet. The Cable TV allowed us to watch a late night Copa America soccer match! Everything went smoothly for our 3 night stay in Lisbon. Thank you Luis!