We found that the appartment looked exactly how it was advertised on the internet: It was great! Clean, comfortabel and well maintained. We loved the balcony, the beds were comfortable and the bathrooms worked perfectly. Probably no easy task in such an old house.
Ana is relaxed, very friendly and easy to contact. She told us all we needed to know about the appartment and how to get about on our first day in Lissabon.
The appartment is centrally located, with easy access to metro, bus, trams and all the tourist areas. I would not want to try to access it by car, but any other way is great. It can get noisy at night from people talking on the street, but closing the window helps a lot and we all rather enjoyed the life and activity outside. The appartment has plenty of windows to all sides to close a few and still get a good brise and peace at night.
We can highly recommend the restaurant next door (across the elevator), Santa Bica (www.santabica.com). It does not look like much, but has excellent food at very reasonale prices. And the way home after a couple of bottles of wine and back to the wonderful view over the city is very short :).