Gaetana
7:49 AM

The pictures to this listing did not look like the apartment we went to. Unfortunately, we did not take pictures, we were too distraught. Upon checking in, we entered a souvenir shop. It was very very tiny. The door to the apartment was through this shop. The entry door was not wide enough for a person to go in, you had to walk in side ways. Our luggage or even an over weight person could not fit through this doorway. In the listing, it stated that it was on the 4th floor. It was more like 14 flights of stairs. Upon entering this apartment, which was in the attic, my husband had to go up another 2 flights of stairs. He was beside himself, he was out of breath. We are not overweight, we are very healthy and very active. To his surprise, he saw 2 mattresses about 1 inch thick on the floor, The apartment had a very bad odor. He felt trapped and could not stay in this apartment, much less sleep in this place. I was waiting downstairs also to find out that each time we would leave this place after store hours, we would have to open the store doors and lock them. I did not want to be responsible for this. The outside of this buiilding was very old and poorly kept. We were beside our selves. I contacted the hosts and canceled this reservation. Needless to say, we had to find other accommodations. I asked for a refund. They replied "No". I did understand that I would not get my full refund, but at least refund me Cleaning cost & Service fee.