PROS: Mafalda had excellent communication with us leading up to our stay. Her English was good, and she directed us to the apartment well. Location is EXCELLENT! Just opposite Rossio station (main station in the centre), and is in the city centre. Very easy to get around from there.
CONS: It's on a busy street, next to a popular restaurant, so noise can be excessive until at least 1am. The shower head was broken and had to be used by hand. And the curtain hooks were stuck on with tape, and kept falling down - we had to keep repairing them ourselves with our own tape (we had some by chance!).