We had a great stay at Ana's place. We didn't meet her personally, but the check-in was seamless and she was very responsive to any questions we had throughout the entire trip. She arranged for someone to pick us up at the airport for a good price and a nice young man was waiting for us at the apartment with the keys. The apartment is small, but the bedrooms are nicely decorated, comfortable, and you probably won't be there much except to sleep (so many things to do in Lisbon!) so the size isn't important. For 3 people we found it to be perfect. The neighborhood is gorgeous and unbeatable!