Fantastic customer service and communication. All details were provided before arrival (apartment address, check in process, bag drop, directions with transport options/details, inside the apartment, checkout process and luggage storage companies/links so we could enjoy our last day without baggage). The apartment was clean and larger than expected with effective heating in the bedrooms and kitchen. The beds were comfortable and the shower (with both monsoon and handheld shower heads) was heavenly. The Nespresso coffee machine with pods, refrigerated bottle of water and a tin of national sardines was a nice touch (though we are veggies so no offence that we didn’t eat the sardines). The location was within walking distance to nice brunch cafes (would recommend Dear Breakfast), restaurants and bars and the downtown river area. I would definitely recommend/stay here again.