unfortunately I did not stay at Kléber place because Jason his co host told me few hours before I arrived that there were cockroaches. I asked him to cancel but he did not want and wanted me to cancel . I explained him that if I cancel I would lose money as per policy .I insisted a lot as I was 2 hours close to Lisbon and I did not have any other accommodation. he did not answer .I had to call Airbnb and they cancelled for him. Meaning that due to his unresponsiveness I was already in Lisbon without any accomodation.
maybe the place is great ,maybe the cockroaches arrived due to construction in the street but it does not mean you have to ignore and ask your customer to lose money .