We had a problem to reach a host, the day when we arrived, she did not write me back in the morning. We came to Sintra, i tried to call her more then half hour before we arrived to the address, we were waiting at the front door more than half hour (in january is not so warm).
Of course, tried to call also via whatsapp, facetime, wrote massage, also on airbnb.
Nobody answered, so we gone to restaurant for a warm soup. Than we tried to call from here. At the end we contacted Airbnb support team and after 2 minutes, the host wrote us back. So think what you want.
For us it was not, the warm pleasant greeting, if we did not know if we will have a place for a sleep. I hoped after so many perfect reviews it will be a place without problem.
Well, at the end, we met a host, she gave us a different room, which was huge and at this month cold, and she said it is also more expensive normally..
Of course, we did not pay more, than we payed before. We had a small electrical heather, which did not even warm up the bedroom. I think somebody was in the room, what we have reserved. And that was a whole trouble.
Anyway, apartment is perfect, on the 2 floor, can imagine there couple of nights in spring - summer season, the historical center is exactly there, so you have everything close. You can feel yourself as at home. Everything was clean, we had everything, what we needed. Also she gave us good advice, where to go for a visit. At the end we had a nice stay in Sintra.