I think there were communication problems at first, but Tiago was incredibly supportive in organizing our arrival in Lisbon. A Mercedes Benz was waiting for us for a value of €30 + tip (20%) because Paulo the driver was very kind and helped us carry our bags to what would not be the 3rd floor, it really is the 4th floor. It is not an accessible place, nor suitable for people with mobility problems or wheelchairs. There is unevenness in the floor inside the apartment, be careful when moving around the place. The bed is quite high, so it is not suitable for seniors. However, the neighborhood is incredible once you understand it, you have a supermarket nearby, and a lot of life and culture. We love Lisbon, and I will surely return with other younger members of our family.