The house had not been cleaned properly. There were feces in the toilet, dust and paper under the bed, carpets were dirty and frayed and the towels in the bathroom were stained. In addition the only toilet in the apartment was broken upon the first time it was flushed. The management company was rude and unprofessional when we brought these matters to their attention. This was by far the worst Airbnb host and home that we have ever encountered.
After a useless conversation with the reservation manager of this apartment who was completely unprofessional and had no interest in addressing the issues, we informed him that we would be immediately vacating the apartment.
We then contacted Airbnb. They were extremely helpful and professional and processed our cancellation and agreed that a complete refund would be processed.