We had a smooth arrival. Rui was there within 2 minutes of our arrival. The directions Rui gave us to get there were great and easy to get to the apartment. It's an uphill 10 minute walk whether you take Rossio or Baixa Chiado metro exit. (If coming by train) The apartment is exactly as pictures show, clean and all amenities needed. It fitted the 3 of us perfectly for our short stay. Linen and towels very clean and a new modern place. It's in a perfect location for getting to all the tourist sites, shopping and eating out. Being a ground floor place it can be a little noisy later at night but didn't bother us . In peak season ear plugs will fix that. Rui's restaurant Officina opposite has great food and good vegetarian as well. Eat there at least once. Would absolutely stay again.