Paulina, Ana's assistant was wonderful to work with. My friends and I went to Portugal to celebrate a milestone birthday. There were 7 of us traveling and the house was absolutely perfect to accommodate us all. Our trip started with a missed flight and communicating with Paulina was very easy, she was very responsive and even assisted us with booking airport transportation. We missed 2 days of our stay due to the missed flight, but the views from the apartment made up for it all. The neighborhood is adorable and has coffee shops and restaurants within walking distance. Make sure to pack light, because it is located on the 4th floor and the stairs are a little steep and narrow (no elevator). We definitely got our work out in with the stairs, but it was worth it. We hope to come back again soon!