The start of my stay was a little rocky because someone had accidentally taken my room but Hugo got it sorted out super quickly and maintained constant communication. The second day the ceiling in the bathroom started leaking due to the upstairs person (no one's fault really) and Hugo had someone out there within 2 hours of me letting him know. Things got fixed right up and it was smooth sailing the rest of the trip! The room and bathroom are perfect for what I was looking for, the kitchen had everything you could possibly need. The location is perfect - so close to everything! Hugo was great, like I mentioned above he is quick to respond, helpful, and even let me try some of the food he made (delicious by the way). Would 100% stay here again!