The host had engaged with us right from the day of the booking, to prepare for our stay. Even in the day of our check-in, even though our flight was delayed, we received a warm welcome. We were informed well in advance that there was a late check-in fee after 22:00.
The location is easily accessible by buses/metro/train stops nearby Santa Apolónia. We've never had any issues getting around at all.
On our arrival, the host showed us around the place, gave us some local tips and other details to make sure we make the best of the trip.
The host had also been available throughout the stay, to resolve any concerns we've had (although there weren't any, it was just us not knowing how to switch the oven on!)
We've also had a great experience with the check-out. Even though we could've done the check-out ourselves, the host was available to answer any last minute queries we've had.
We'd certainly want to come back.