Joana's apartment was everything we expected: clean, well located, a nice place for two. It was easy to be in touch with her. We didn't meet Joana in person but Sarah was waiting us when arriving. She was also very nice. The only thing that could have been a little better was the temperature of the flat: we stayed there in February and it was pretty cold inside. Luckily there were two radiators but take your woolly socks with you in winter :)