Helena met us at the apartment upon check-in and made us feel right at home. She also provided us local information...like where the nearest grocery store was.
The apartment had all of the essentials for a stay. Having reliable wifi and laundry capabilities were appreciated. The kitchen was decently stocked with utensils and cooking supplies. The beds were comfy.
There was a bit of noise at night from other apartments within the building, but it didn't disrupt our experience. The view from the Alfama near the castle more than made up for it.
Overall, Helena was very attentive and responsive. We would definitely stay here again.