Communication is excellent with the host. The place is as described. A bit on the small side but really you’re only there to sleep and rest. You can hear what is going on next door to you but it isn’t enough to be a problem either (my sleep score was 90+ on Fitbit as proof). The internet is a little light and slow but isn’t enough to be a bother so if you’re going to use it for work it’s not going to be ideal. I used a hotspot on my phone to connect. It’s close to a great viewing terrace and a big supermarket is nearby (12 minute walk). There is even a souvenir shop less than 2 minutes walk away selling things cheaper than in other parts of Lisbon. Tram 28 is on the same street as this shop. So for me it was perfectly located. The host sent some excellent tips on things to see and do. I’d highly recommend this place.