Heloiza was kind and easygoing since our booking. The place as she describes is an ancient piece of Lisboa which it makes a special and unique space for the staying. You can easily walk to all main sites and from one of the rooms we could see the Castelo de São Jorge and also the bay. It’s beautiful.
The place is bright with lots of windows (don’t bother in the morning), clean and with all that you need. It feels like home.
Heloiza was attentive and left us a nice wine (thank you!) and the fridge had some beverages in case you’re thirsty and need a spare.
I’d just not recommend the place if you have mobility issues as there’s no elevator and the stairs are narrow, other than that I wouldn’t look further if you’re staying in Lisboa.