The apartment was horrible. There were many cockroaches in the apartment. We requested additional towels and Sofia didn’t respond at all. Then we forgot the key accidentally and Sofia suddenly requested to pay her a fee by cash (while airbnb policy is to pay and communicate through the official website) and she send her employee to coerce us to pay by cash. Finally after showing the pictures of the bugs she send the cleaner on the last day with towels, but it was no use to us as we were already leaving... very bad experience, although I must say the guy who checked us in was very nice and the location of the apartment is quite nice.