The very first day we arrived we got settled and took a nap after 18 hours of travel. We then went to dinner at 8pm and when we returned to the apartment at 11PM we discovered the apt had been ROBBED. With NO signs of forced entry (thief had a key) they entered the apt and stole my MacBook laptop, $1,000USD in cash, two bags of sentimental value and other small items. I have a feeling someone was watching for us to leave the Apt. We called the host (who isn’t actually the host or owner, just a management company employee) and they sent a random guy with a friend over and then the Police showed up. Luckily my husband speaks fluent Portuguese so he was able to communicate with them.
We were with the police and on the phone with Airbnb (both were very helpful and considerate of the situation) until 2AM. We had no choice but to spend the night there since it was almost 3AM at this point. The next morning detectives came and dusted for fingerprints and we had to go to the Police station to get our Police report of stolen property. Basically no evidence was found and there are ZERO security cameras in the Apt complex. A horrible situation and terrible way to start a 2 week European vacation.
Airbnb offered us a refund and moved us to a hotel as we did not feel safe staying at another Airbnb in Lisbon.
This host has a lot of reviews but I do not trust the hosting service for one second. Research Rentexperience Lisbon and you will see more bad reviews with similar stories.
Worst travel experience of my life.