It’s a charming third floor apartment in a historic building in Alfama. Susanna and her staff went way above and beyond to welcome us; even keeping our bags at the Palacio Vila flor before our check in. We were so glad that we didn’t have heavy luggage because the house is on a small street (picture with the cat) with a ton of steps! Shortly after settling in, we realized that the whole building had no power. The staff (after expressing their horror) were on it right away and it was restored that evening. We enjoyed the supplied espresso, the wall heaters (not pictured but great since it was cold at night) and the WiFi worked 100%. We would stay again!