Sophia is a really lovely, friendly, bubbly person. She welcomed us to the apartment and explained all the local areas to see. She was in contact with us every day to ensure we were okay. The apartment is in THE BEST location....could not be better. Lots of restaurants nearby and in the lovely old part of Lisbon. The apartment is lovely...clean, modern and had everything we could want. A pleasure to stay in. Highly recommend this apartment.