I didn't meet Joana personally, but she was very nice and prompt in answering all my questions. Her mother, who was very kind, was waited for us and gave us all the info about the apartment, which is absolutlely great! It's small but very comfortable and equipped with everything you need, even a coffee machine which was very useful for our beakfast! The beds are super comfortable (better than the ones I have at home) and the apartment is quiet, silent and perfect for sleeping. No noise at all during night! The location is very quiet as well, but just 10-15 minutes walking away from the main places in Lisbon, so you don't need to use public transportation too much. It's also close to train station (where you find a supermarket) and good restaurants, tascas, pastelerias. And it's 2 minutes away from the famous flea market and the Pantheon. So it's perfect! It doesn't provide heating, which can be strange for someone (although it seems to be normal in Lisbon), but I can assure it's not too cold inside, it's perfect for sleeping. Oh and it's absolutely very clean, I think it was the cleanest place where I have ever been abroad! So I recommend it, it's perfect for a holiday in Lisbon. Thanks Joana, hope we'll come back one day :-)