The apartment was clean, well located in the center of alfama, close to bars and restaurants. The communication with the host in general was good, as they responded quickly to our messages and helped us find a taxi as well as proposed us place to go for dinner or a drink. They also brought as extra blankets and pillows when we asked them. However, despite they knew the exact time of our flight's arrival as well as our flight details, when we arrived at the apartment at 12.30am the owner was not there and he didn't answer any of our calls until 2am in the morning. When i made a claim to the owner in order to compensate us the first night he was rude to us and told us that we did not respect them by "booking the cheapest flight which was late at night", that "we do not fit in airbnb experience" and that next time i should book an earlier flight. They were aware that we would arrive late and for that reason they arranged us a taxi. The fact that they don't charge for a late arrival does not mean that they can forget us on the street for 2hours and honestly booking a late flight doesn't mean that i do not respect my host. This response was fully disrespectful and unprofessional and this was evidenced by the fact that airbnb ultimately partially refunded me for the first night. If they hadn't reacted like that to our claim, i would have rated them much better as the apartment was very beautiful, exactly as described on airbnb and well located but their behavior doesn't allow me to do so.