This listing is exactly as advertised and worth all the praise it gets. I'll gladly add some to it.

Communication - Smooth, friendly, seemingly always available (even at night). Ana, who we met personally, is incredibly nice and very enthusiastic. She gave us many personalized recommendations, and graciously offered to hold our bags after checking out until we had to go catch our flight. What a lovely woman!

Location - The listing is right on the legendary 28 Tram-line. Just go outside and hop on for an amazing tour of the old center. Besides that, it is a 5-minute walk from Chiado, albeit a bit of a climb. Perfectly located for getting everywhere fast, though.

The Space - It is exactly as displayed on the photos. Perfectly clean, beautiful interior design, fully stocked with everything you'd expect. It's practically a hotel, a spectacularly nice one.

Long story short, we loved it. I know where I'll be checking first when I return to Lisbon. :)