Isabel is a very nice lady. She was responding to all my questions and queries, being very helpful. We arrived very late at night as our flight was delayed and her son was waiting for us with the keys to the apartment which was great. The apartment itself is very clean, bright, sunny and comfortable. It has everything that you need including cutlery etc. It is located within the walking distance to the city centre and trams (28). I would strongly recommend the place to everyone. It makes you feel like at home:)