We were met there by a nice young man Fernando who helped us with our luggage and showed us around the apartment. The apartment is very spacious and can sleep 9 people comfortably (we were 6). Linens were fresh and clean and beds were fairly comfortable compared to our other experiences in Europe. The two bathrooms were nice and they supplied soap and a set of towels for each person. It was well stocked with a Nespresso machine and more coffee than we could have drunk in a month! We tried the machine out right away and it wasn't working so Fernando brought us another one the same day. The owners supply a pocket Wifi which was a very nice touch. The negatives were 1.) Parking...there is only street parking and it's metered. We had a rental car and we would have had to put money in the meter every four hours which was impossible. We decided it would be better to return the rental car since we no longer needed it at that point (we were on the last leg of our trip) and Fernando was nice enough to follow my husband to the airport to return the car and drove him back to the apartment after. 2.) No elevator so carrying the bags up and down can be challenging but aside from that it's an easy walk up the stairs. 3.) No air conditioning. It wasn't excessively hot outside but it did get warm in the aparment at night. The owners had a couple of floor fans that helped though. 4.) Location was a bit out of the way. The first day we walked pretty far but Lisbon is very hilly and it's really not practical to walk. The following day we figured out the tram and that was a better option. We also Ubered back to the apartment a couple of times. There is a nice place for breakfast around the corner though which definitely a plus for us. All in all there were more positives than negatives and out of four different accomations on this trip to Portugal and Spain I would rate it our second best...far above numbers three and four. If we ever travel back to Portugal I would definitely want to rent one of Rui and Elsa's apartments again.