Carlota is very kind and responsive. I didn't get a chance to meet her, because my flight was delayed, but she was always very helpful via email exchanges. Her place is very clean, modern and comfy. It's in the heart of the Bairro Alto, a young, lively area with lots of pubs and bars, party-goers, cute shops and restaurants. The neighbourhood is bustling and vibrant so nights can be a bit noisy. However, we were so tired after a day of touring that it didn't really bother us.