I initially rented a beautiful room for my parents, but in hindsight I wouldn't do that again.
The initial room we rented had a problem (? - till today we do not know what the problem is), and in return we got a far less beautiful room. The communication about it was fine, Julia communicated quickly but did not explain what was going on. I feel it could also be an issue with the English language, but due to the change in quality of the rooms it felt a bit like a bummer.
To addition, the building is from the same providers, they told us it was just renovated, but they didn't do anything about noise control. My parents told me about noises inside the building (shower etc.) and drunk people that were loud and this made it difficult to sleep.
It felt like a shame that the pretty room rented was not the room that was given to my parents, and without proper explanation or compensation. Overall, I wouldn't rent again.