I know there are so many reviews saying that the place is beautiful, clean and a great location - which it is. But it felt very CHEAP. The pillows were not real pillows, seemed like some cotton put together. There were no fitted sheets on the mattress (which was also very old and uncomfortable) causing the sheet to move and the mattress to be exposed while we slept - which was disgusting. Also only gave us 2 towels for a whole 3 night stay which were extremely worn out and stained. We also did not have hot water, but thankfully read through reviews where you had to restart the broiler before each shower to get hot water (which is apparently common in older Portuguese homes). It’s unfortunate because it would take such a small effort/investment to fix these issues and make it a better guest experience but doesn’t seem like they want to. I wish I would have spent a few hundred dollars more or went further away (public transport is soo easy in Lisbon) to stay in a hotel or something more comfortable. I am not someone who has difficulty sleeping or is picky with pillows but I was sleep deprived for 3 nights here because of the sheet/pillow situation. Also we had to go back and forth quite a bit for check in with the concierge which was very inconvenient considering we didn’t know our arrival time - she ended up accommodating us and was very nice but still something to consider if you’re not sure when you’ll arrive.