DO NOT STAY HERE. IT DOES NOT LOOK LIKE THE PHOTOS.
I have stayed in other properties with Air b and b and they have all been excellent.
This place is AWFUL. It was cold, dark, grubby and the worst thing was a damp bed and damp sheets. The place is tiny and the property does not look like the photos.
They are very old or they are photo shopped.
We checked in and were very tired, so I decided to have a rest. There was a heater in the bedroom. After lying down I felt the clammy sheets and realised the bed and mattress was very damp. I had to get up and then went to rest on the couch. Looking at the couch I realised it was very grubby and so was the mat on the floor.
There was also a musty smell which you can't see in the photos. My husband then noticed that the back door which leads straight from the bedroom had a gap at the bottom, it was like a door to a shed.
We felt the mattress and it was very wet. we decided we could not stay here and called Glen to let him know.
He was not available in person only on the phone and sent two guy who work for him. They agreed with us that the mattress was damp and so were the sheets. They offered to change the sheets but the mattress was the problem. Then they spoke to Glen on the phone and offered us his other apartment which was upstairs.
We refused as this apartment was also very cold and had not been aired and the mattress was probably also damp.
We asked for a refund, Glen would only refund us 50%. Glen disputed with Air b and b that the mattress and sheets were damp. He even said that one of the Guys that we met slept in the bed that night and it was fine. He said that they said the mattress was fine
Air b and b refunded their fee 100%.
We paid 608.00 Euro and received back 360.00
We had to look for somewhere else at Christmas time immediately in a strange city with all our luggage. It was very traumatic and an awful experience.
We managed to find another apartment for 800.00 Euro and got a taxi to the other property.
I would advise anyone to not stay in this place, it is cold, small, grubby and damp.
Glen is also not very obliging in refunding a client's money if they cancel.
I am now quite wary of the properties advertised and the reviews people give as all Glens reviews were very good. That's is why we booked here.
Only that I have previously stayed in three other air b and b accommodations and they were all excellent, will I book with Air b and b again. If this was my first experience with them, it would certainly be my last.
Martina Regan