This appartment worked well for us. We were met by the cleaner, I think, who was very helpful. It sounds like Nuno and Anna own a few of the apartments in the building. The location of the appartment wasn't somewhere you would plan to spend time in, but the metro station was right outside the front door, which was brilliant, and there was a fabulous cafe downstairs and a small supermarket right opposite. The appartment was good. Comfy beds and amazing showers. The only thing I would say is that some of the fixtures and fittings were poorly done, I,e, Screws loose on cupboard doors and drawers etc, shelves wonky or missing, and the towel rail fell off while we were there as it wasn't attached well. Other than that it was a nice place to stay.