I was very rushed when making this last of five accommodation bookings for our 2 1/2 week trip through Spain and Portugal, so when we arrived and still hadn't had time to read all the instructions as to getting the key, Sebastien was very kind to reply promptly to my message and remind me. I think the person who greeted us was less so. ... It's a funky, kind of bachelor pad vibe with a 180 degree view that can't be beat. The long walk up stairs is worth it (but the front door needs fixing). Thanks!