Hugo's place is lovely! I am just going to say I never met or spoke to Hugo but from the moment I booked the apartment his mum was very responsive on my messages and arranged an early check in for me (even remembering 8 months after I asked) and sending me lots of very useful information on how to get to the apartment. When we arrived Sandra was lovely and friendly and showed us all we needed about the apartment.
The location is great, right in the middle of the city and it means there is easy access to everything. It also means you can hear the trams and buses early in the morning but its not the worst.
The apartment was very clean, comfortable and beautiful and it had everything we needed. It is of course a loft and there are a lot of stairs to get to the top and they are steep so just be aware.
Just FYI the wifi isn't great.
This last point I am only making because I think its fair people know but I understand it might not be a problem for everyone. Just to give some context my husband and I were away for our first trip together since we had a baby and my mindset has changed slightly. The first thing I noticed about the flat was that there is no fire escape and not only no fire escape but every single window has metal bars on so there would be no escape if there was a fire. I made a complaint to AirBnB to see if we could move but they said there was nothing they could do and its ok because the law is more lenient in Portugal so "lets hope there isn't a fire". Hugo's mum also emailed to say they were aware of the issue and are planning to put a window in but are waiting for residents approval before they proceed with the work and offered us a discount for any returning visits.