Paolo and his team were fabulous: from the moment of first inquiry until our arrival and departure they always went the extra mile. Our plane arrived pretty early and after being warmly greeted by Andrea, we were able to store our luggage in a storage of a nearby apartment. Exactly at the prearranged meeting time at 2pm, Andrea met us again to move into the apartment and passed on two sets of keys together with all the necessary instructions.
The apartment is exactly as shown and described online - the most wonderful place to stay in Lisbon. I stayed there with my three kids (15,12, and 5), it was more than spacious enough! If it were up to us: we would rent it right away and move permanently. The elevator was most helpful for all the luggage and the air condition takes the edge of hot summer days. We had been staying before in the Bairro Alto area, in our perspective the best location to stay in Lisbon: Tram 28 and Metro right there and a lot of sights and strolling in walking distance.
For me, it was the forth time in Lisbon and I will definitely be coming back, as well as my kids - we truly fell in love with this city. Should this apartment still be for rent by the time we return: Paolo, we will be staying here again!