The kindest hosts you'll meet! Great communication and quick to troubleshoot the digital key with an alternative way to enter when the digital key company was down. Had an issue with the washer, which they had a technician come and fix and took me on a tour around Lisbon and to a laundromat in the meantime, very thoughtful and friendly.
The home is a small but very comfortable space. Good beds, appreciated the shutters and blackout curtains, everything in the kitchen we could need. My only complaint is the neighbors are up in the street late (4am) chatting and playing and it's loud if you choose to sleep with the windows open for the breeze. Be mindful that Lisbon is very hilly and you will most likely have to walk up the steep but short 2 blocks to the house for most taxis. We had to for all but one. Then up 2.5 floors to the flat. Not a deal breaker but good to know.