Saying Claudia is a “superhost” is not just an AirBnB title. She actually tries to make every guest’s life a little easier and comfy (AC in apartment, coffee, DVDs!). And in our case Claudia was like a friend who helped us with timely check-in and very comfortable check-out despite that we had to delay it.
I know unexpected late check-outs could be a problem sometimes, because of cleaning, or someone may ask for earlier check-in. And I have a big respect for this help.