First off, location is great... everything else was either meh, or bad.
Checkin: The "complimentary" pick-up would have kept us waiting 30 mins, so we chose to take a 5 minute cab ride out of our own pocket, only to wait ~15 mins at the door of the location because their employee was busy with another check-in at a different location.
Poor service: Not a great experience to be chasing my host down over missing pillow case, unmade 2nd bed that didn't have a blanket... etc. They never even responded.
Unclean/Mildew: Bathroom needs to be gut renovated. Shower leaks, not just out of the bathroom, but into the hallway/livingroom. Maybe this is why the whole location smells like mildew, but could also be because it's a dark damp basement unit, unlike what I expected from the glowing photos.
Bottom line: This is a business first and foremost (they have 31 other locations, as they shared with me), and not a particularly well run business either.