This was our first Airbnb rental and we couldn't have been more happy and pleased with everything during our stay. As a family of 4 (including a baby of 2 months) Ana and the Courtesy team went above and beyond to make sure we were welcomed into their place and also the city of Lisbon. From helping coordinate our airport arrival, meeting us on-time, bringing special amenities like a baby bath stand after few we checked in just to help out, checking in on us throughout the stay to make sure everything was going as planned, having local port wine/snacks at the apartment when we arrived, and also making our 2 year old daughter felt so welcomed she wanted to make sure to take care of all their toys during the stay for the "nice family" as she referred to them. Along with everything Ana provided the location was perfect and being a block from the key shopping streets and local/tourist restaurants made getting around the city a breeze. However, you wouldn't believe you were so close to everything as the apartment is built around a church in a quiet street away from it all. The Courtesy team even had multiple notebooks prepared with lists/maps of local restaurants, shops, grocery stores, and more that were all in walking distance of the apartment (definitely came in handy). While we have stayed at many hotels in the past, I can only hope our next Airbnb host is like this one and would highly recommend Courtesy's place in Lisbon and we would definitely stay there again or at any of their other locations as the team was really amazing throughout our trip!