We rented a car and drove to Lisbon from Spain (it was a long drive). The apartment is located in a residential section that is closed off to cars so parking was a nightmare. We were given the address of a nearby lot to park in and it was full. The gps kept sending us up streets that were only one way. Needless to say, the entire thing was stressful. We contacted Jose (the driver) to show us to another car lot and he did so. Jose was wonderful and extremely helpful. Once parked he took us up to the apartment. It is located on the fifth floor. The neighborhood is littered with garbage and bottles.. lots of partygoers and full of bars that are open til early morning (this is not a family oriented location). We opened the door and the place was all dirty and disheveled. We were informed through Jose that the ppl before us had a late checkout and the cleaning people had not yet arrived. Now, I understand things like this happen, but we received no communication from the host. We had to leave our bags and exit the place so it could be cleaned (another 1.5 hours). It was the first negative experience my family and I have had with Airbnb. The view is nice, I'd say its the best thing about this apartment. But for all we went through, we should've just paid for a hotel.