Elsa was always at the end of the phone (or email) to help in every way, nothing was too much trouble for her.
The pick-up at the airport was an excellent service, even after midnight. The driver was safe, trustworthy and helpful.
The location is brilliant, close to lots of culture and bustling action but yet quiet and tucked away down an old cobbled street of Alfama.
Everything you might need was at hand if you wanted to cook, dry your hair or find a decent restaurant, Elsa and Rui seem to have thought of everything.
The bed was comfortable, the sitting room was cosy, the kitchen fine, with plenty of instant hot water in the small bathroom.