We didn't get to meet Carly, but Carr from the building management office was there. Both Carly and Carr were very helpful and easily contactable through Airbnb and WhatsApp messaging respectively. The apartment was clean and had all modern amenities except a television. Having a mini mart close by was an added convenience. Although Rato metro station is also nearby, we preferred using Uber as it was cheap and easy to use in Lisbon.