Communication all along, before and during my stay, was excellent. Sergio was at the apartment when I arrived and carried my rather heavy bag to the top of two narrow flights of stairs, which was helpful. The apartment is in a good location, because it is very close to all that you might need or want, but it is relatively quiet considering how close it is to a bustling area. It is true to the photos; very clean, comfortable, well appointed and attractive. A very nice shower, too, by the way.