Bait and switch!!! I think I've only ever written one bad review on AirBNB, and this is my second. From the reviews online, I was excited to stay here, being "waterfront" as it reads on the listing, which IMO would be worth the price I paid. There is a waterview where the cruise ships port.
I was in communication with Julie about my time of arrival (and NO where in her listing, like where the "extra charges" are, does it read a surcharge 10 extra euros to be paid if your check in is past a certain time). They snuck that additional price on me by message the day before I arrive. If I had known, I would have booked another AirBNB. She lied to me, telling me it was on her listing, but I have screenshots of everything, and nowhere does it state that. She said that any hotel wouldn't accept a check in at 10pm, but that's absurd. Every night of my trip I checked in late, due to my flight arrangements, and it's never been an issue.
Let's first talk about her listing that states "to relax, you will only have a few steps to climb to enjoy the Tagus River, etc." A few? I counted 73 narrow winding steps up to the 4th floor where the entrance is, and then another two flights of stairs inside the bedroom with low angular ceilings which you need to duck if you're over 5'9 to the balcony, which by far is the nicest amenity. Even though it was very dusty up there, and something stained my pants when I sat down.
Cleanliness? 5/10 The inside of the cabinets were dirty, and the bathroom had soap leaking from the bottles. The kitchen floor was dusty. The refrigerators water/ice dispenser is broken. A bug was found in the tea jar (with one bag of tea), and very dirty sponges. The soap and lotions maybe had enough in the bottles for a couple days. There is no shampoo or conditioner, or handsoap in the bathroom. Just some almond shower gel. A small amount. Watch out for the broken towel rack heater that I tried to turn on and electrocuted myself. Zero information booklet for the washer/dryer, and having spent an hour on YouTube figuring it out, we had to wash twice, because the laundry detergent they supply is garbage. The dryer, set twice also left clothes damp.
The bed downstairs was comfortable enough, and the tv worked.
In addition, I received threats on my phone from the co-host stating the apartment was not clean (well, it was not clean when I arrived, so...) and also he writes "do not be surprised at airbnb reviews". Very very upsetting to me, as I have NEVER experienced such rudeness.