Fernanda was great - she let us come early to drop off our bags when we arrived and her English was perfect. The apartment is as pictured - second floor, lots of light, clean aesthetic with lots of very interesting and beautiful furniture and decor. The kitchen (and bathroom) was clean and very well stocked in terms of pans, utensils, appliances, spices, oil - and she even had some bread and coffee left in the fridge for us to use. The location of the apartment was great for us - in the center of Lisbon but just north of the very busy, touristic areas (maybe a 10 minute walk) and right near a metro stop. The street itself was very quiet but we never felt unsafe walking home at night - there were lots of people living on the street and nothing sketchy. It did require walking up a block of stairs followed by a steep uphill block but it is a very hilly city so stairs/hills are unavoidable when walking around and this was much easier than had we stayed somewhere up in Barrio Alto. My singular issue was that the windows and balcony door didn't have screens so I didn't want to sleep with them open (I'm sure most places there don't have screens and people are more used to this), but she had a standing fan to use. Overall, exactly what we were looking for!