While we didn't meet Bruno, he was very quick at responding to our messages and his friend who met us at the apartment was wonderful. He helped carry our bags up the steep stairs and showed us all the important things in the apartment. He also answered all our questions cheerfully. The location was charming and we could easily walk to all the main places in Alfama as well as to public transportation. We were there in the dead of winter so the apartment was pretty cold, but Bruno left us a space heater which helped. The only issue we ran into was that using 2 higher ampage appliances at once, like the oven and the electric kettle, or the washer and the space heater, would make the fuse blow. But it was easy enough to work around and everything else about the apartment certainly made up for it. I would highly recommend staying in Bruno's apartment!