Both Joao and Vera responded very quickly to our questions before even arriving at the apartment. Vera gave us a lot of good tips regarding where we should visit and other tips which you wouldn't know about when you're a tourist in a new country. Place was clean and it had a lot of touches like board games making it feel like a home for the 4 days were there. It was about 34 degrees in September when we were there so fixed AC's would have made it more comfortable after a day climbing the roads of Lisbon, but with the fans and one portable AC provided, as well as opening the windows it's bearable. Would recommend it 🙂