All inquiries were replied in a prompt and courteous manner. Joana was flexible and accommodating in arranging our arrival since our family members arrived on different days. The apartment is as cute as it is pictured online. It is clean and neat. It has quality items- mattress, washers, bathrooms, towels. The additional small items- dish and laundry detergents, sugar, salt, soap, shampoo all make it easy on first arrival because I did not need to hurry to find a store to buy all that stuff. The apartment is actually very close to a lot of stores. The restaurants Joana recommended are very good and she gave my daughter very good information to get her acquainted with neighborhood. All in all, we really enjoy our stay.