Overall, I was very upset with my stay at this apartment. We messaged with the host back and forth a week before my check-in confirming that I would be at the apt by 12:30 on Tuesday, then came the day and I told her I’d be there by 12:20...actually arrived at 12:34 due to getting lost and had a very hard time finding the place. That was the first red flag, as a host, you should’ve notified us of the fact that the apt is literally up a small alley behind a restaurant and then up another small alley. We were quite lost, and I tried to give her a call and she didn’t initially answer to my calls or messages. Then all of a sudden she came out into the random opening we were waiting at and took us to the apartment which at the time had a cleaning lady and was a huge mess. Cristina said that was because the previous tenant had stayed till late and they didn’t have enough time to turn around the apt. Don’t you think this is something you should’ve told us about when I was messaging you earlier that I would be there by 12:20? Second red flag. We dropped off our bags and had to leave the apartment which was extremely frustrating because we just got off a couple hours train from Porto and wanted to take a minute to freshen up before heading out. I felt the way Cristina gave me the keys and explained the alarm system to me was also very rushed, no proper explanation of the amenities in the apartment or how many towels or anything. So unprofessional. We left for the day and when coming back at night, the uber driver told us not to go through the back alley with the stairs to get to our apartment because there are guys that wait there to steal from you. We felt so unsafe and scared! We also had a hard time trying to use the keys to get into the apt, very finicky and when I called her, she really was of no help. Just saying “just push and pull the door around and try different parts of the key”. After trying for 15 minutes in the dark, in what we felt was an increasingly unsafe place, we finally were able to get into the apartment. During that time, when I asked if Cristina could come help - she said “okay fine” and abruptly hung up on me. And then 10 minutes later called me asking if I got in okay - clearly no intention of coming and helping. And final straw, was trying to turn off the alarm system. Cristina had instructed us to just put to coin on and off the alarm system when walking in and out of the apartment to activate it and inactivate it. She may have forgotten a few steps because it clearly wasn’t that simple. It took us 40 minutes to try to turn off the alarm system. It kept beeping and going off and when I tried to call her/video her to show her what the alarm pad was saying to help turn it off, she initially helped by telling me to “put the coin back on” but then she literally was unresponsive for 15 minutes via message and calls when I told her it wasn’t working and I needed help and it was going off. We spent the night not even being able to sleep because we could hear such loud noises alll around us and were truly scared from the unsafe neighborhood we were by. I would not recommend this place to anyone. As a host, I feel like Cristina definitely lacked in giving us the proper information when needed and did not take the time to make sure we were aware of how everything worked around the apt. And the area this apartment is in truly made us feel scared and unsafe.