The accommodation, whilst cosy, is brilliantly thought out, with everything you need for a comfortable stay in Lisbon -including a generous welcome pack. It was spotlessly clean; the bed very comfortable, the kitchen really well stocked and the shower was spacious and powerful - pretty much all boxes ticked.
It's near the top of a tall building so there are a few flights (four I think) of stairs but if you can't take the odd climb, you probably need to look at visiting a different city! The streets a little scruffy - but as with most of Lisbon, that's just part of the character.
Didn't meet Jorge but Manuel was fantastic - very clear communication and genuinely helpful.
Would definitely stay there again and, of course highly recommend.