This is the first time I've ever not left a 5 star review. First and foremost, the apartment reeked of raw sewage. I mean, it hit you like a punch as soon as you entered. The apartment was also very damp with floor boards by the bathroom that were wet and never seemed to dry - this paired with the raw sewage smell was disconcerting. They did send someone over to look at it and he tried, but explained the abandoned building next door was the likely cause and they could do nothing about that. While I realize it was out of their control, it didn't change the fact that the smell was so omnipresent and absolutely putrid.
The location was amazing - right in the heart of the downtown area - the decor was modern and beautiful, all the amenities worked perfectly, the bed was VERY comfortable and the check in process was super easy. We appreciated being able to drop off our bags.
However, on our last day there, someone tried to break into the apartment while we were there. It was pretty terrifying. The company sent over a representative right away and he made sure everything was safe. He also said they would reimburse us for our last night there to compensate for the issue. Later that day, we realized the perpetrator likely came in through the broken building door that no longer locked. We notified the company, but they did not fix it by the time it was evening, so it was still broken and it was pretty scary to sleep that night. Upon returning, I never received the reimbursement. When I reached out to the company about it, they asked why we would be reimbursed, then never responded to my prompt answer detailing why.
Honestly, we were never so glad to leave an AirBnB as we were the day we checked out.