Things that really matter
- my elderly mother got stuck in the elevator as we were leaving. the ground floor door jammed, and could not be opened from either side. pressing the open door button or the button on the outside could not open the door. their extremely poor response:
As you surely understand, the elevator is not our property. [...] it was working fine before and continued working well after this incident.
- the broken lock on the building front door. during our stay someone started working on fixing it and just removed the entire system so that you needed to stick your finger through a hole to open the door. we were there for four days, so really slow building management.
- master bath drains smell of mold; need to be cleaned.
- really poor communication about check in. there was no response when I filled in the form, so I had to reach out to their team a couple days in advance to confirm. they said I had to do it again because the fields marked as optional on their website aren't optional. my recommendation to their team is to update your checkin website so that it is accurate and to reach out to guests in advance if you need them to do something further.
- water damage in one of the bathrooms from the floor above. BnBird claimed it was new and they were not aware but it had been there, visibly due to the coloring, at least 24 hours. it's clear their cleaning team does not pay attention (I also found a handful of shower gel caps in my bathroom shower - ie. trash).
Things that matter less but were still annoying
- tiles in the kitchen wiggle under your feet as if someone didn't install them properly
- a single (1) laundry pod soap was provided for four nights with three people. (they'll say they only give you first night essentials but that's just petty and annoying for laundry soap)
- one (1) set of keys was provided for three people.
- the most uncomfortable, cheap toilet seats we've ever used
- subpar pillows
- towels with holes in them (they did not offer to replace)
- broken and partially missing ice cube tray (they offered to bring a new one)
- no door/curtain in the master bath means you'll get water all over the floor
I was very disappointed that after all of this; BnBird did not offer any reimbursements or do anything to make up for the quality of our stay. I cannot recommend them.
Misc note:
- they should mark the apartment from door with something, anything distinctive. a different welcome mat perhaps. all the doors in the building look the same and it’s very easy to try to open the wrong one since nothing is labeled.