I want to preface this review by saying that I am an AirBnB host myself and believe I understand what it takes to make guests feel welcome.
Before booking this apartment I checked with the host to ensure there were fans in all the rooms because it was incredibly hot in Lisbon and I was traveling with a 6-month-old. We were assured these would be provided. The AirBnB ad also said the suite came with a laundry machine - this was a major driver for us since my daughter had no clean clothes left. Upon arrival, we discovered that two of the three fans provided were broken, as was the laundry machine. Also, contrary to the AirBnB ad, there was no toilet paper, shampoo or soap in the entire suite. Not even a single roll to tide you over until you could get to a store. Not even a bit of dish soap.
When I reached out to TravelingToLisbon to ask that all this be resolved I was told it was unlikely because it was 4 pm on Friday, the following day was Saturday, then Sunday and then we were leaving on Monday so it wouldn’t matter. It was well over 30 degrees in this third floor suite whose windows had been kept closed all day and I was concerned about putting my daughter down in that heat. It took much more insisting that something be done than it should have before the host agreed to do anything to help. We actually had to send them a picture of their own AirBnB ad to prove to them that it said they would provide soap, shampoo and toilet paper.
Upon further inspection we learned the light in the downstairs bathroom was burned out, the tub downstairs had a leak, there was mould on the cutlery in the cutlery drawers, there were remnants of food on the kitchen counters, there were streaks on the glass shower doors and the couch pillows were completely askew. The impression all of this left is that no one had been in to clean the suite in quite some time.
In the end, after multiple text messages and the host going completely dark so that we had no idea if our texts were being received, the host finally sent someone over with new fans, toilet paper, soap and shampoo. The laundry machine remained broken for the duration of our stay.
On the positive side the apartment’s location in the Alfama was great and it has a lovely view. Just know that there are stairs on the narrow, cobble-stoned streets that access the apartment and it is not accessible directly by car. It is also three floors up a very steep and narrow set of stairs.
I would not rent from TravelingToLisbon again.