Sadly, we experienced quite the nightmare with this host. Guests should not expect much assistance, even in an emergency.
One day, the door lock stopped working so we notified the host, also telling him that I was sick and needed to rest asap. We agreed on trying the third key first for a quick solution, however, what followed were hours of inactivity and even then, a hesitance to call a locksmith. The host then advised us to meet him at the flat at 7pm, 6 hours after initially notifying him. We confirmed and also told him that I had started to feel extremely sick.
However, to our shock, he did not show up, instead delaying once again. At this point, we had to consider calling an ambulance as I was close to collapsing. Finally, after 7.5 hours the lock was repaired and we could enter.
When explaining to him later that I almost ended up in hospital, he just replied saying that my health was “not his responsibility” and that I could not expect more since this was “not a luxury hotel”.