First, the pros: great location, flat looks like in the photos, nice welcome, comfy enough beds, and João was responsive when contacted.
A few other things: it is in the basement so there was a bit of a damp smell, especially in the bathroom which did not have any ventilation. Also, there were only 3 mugs, but the place sleeps four people.
Also, there was no Wifi (or TV) working the 3 days that we stayed there, and as it is in the basement there was not good data roaming connection. This meant we couldn’t plan our day or do any research whilst in the flat. One of us needed to have email access for work, which was not possible. When informed, João did his best by suggesting we try an alternate network and password, but this network was not available. When we tried to explain this to him, he kept insisted we keep trying. A lot of our time was wasted trying to communicate with him in order to get the internet access. We sent screenshots of the available networks so he could see that the other network he had suggested and insisted worked, was not available. On the last morning before we left the apartment, someone turned up to fix the internet and tv, and confirmed that that the alternate network João had kept suggesting we tried, was indeed not working either.
Whilst it was not João's fault that the internet and TV didn’t work, and it is understandable that he couldn’t have anyone come earlier to fix it, we had paid for full amenities and it caused a lot of inconvenience and distress, especially as it is in the basement so data roaming didn’t work well. Also, we felt rushed before the check-out time by the internet person, who arrived unannounced (Joao had tried to call to let us know but when I returned the call, there was no answer, so a WhatsApp message or text message would have been appreciated), and when we opened the door to him the cleaning lady was already waiting outside and we still had more than half an hour before we needed to check out. All in all, the situation could have been managed better, and it did mar our visit to Lisbon.