Joana's place is very centrally located. The apartment is all in white but with cheap furnitures. Pump was very noisy every time you open the water tap or having shower. There is no dryer and no place to dry your cloth except the living room. In term of service, we had terrible experiences First thing is we have booked the airport pick up through the host. The drivers bought us to the wrong address. After having offloaded 8 big suitcases + 1 double baby trolley, we have to load all back to the cars because it was the wrong address. According to the drivers (who showed me the document), Joana gave the wrong address but according to Joanna, it s the mistake of drivers ! I dont know whose s mistake but I booked the transfer with the host so at least I should receive an apology from her. The worst experience we got is the lift. We were back from dinner at 12h00 midnight, we are 5 adults + 2 babies of 23 months entering the light. It moved half floor and stucked there without any alarm of overload. We pressed the alarm ring for a long time, a guy (I think he is in charge of the building) came down and instead of helping us to get out from the lift, he said you are 7 persons, it s overload so you have to wait for 2 hours. Actually when we saw the label in the lift, it is mentioned the max load of 5 persons or 375 kg. We are 5 Asians + 2 babies with only 325kg in total. The point here is at the emergency situation, with 2 crying babies in the lift, instead of calling the rescuer and calming us, he argued with us and blamed us that we are overloaded. I called Joana to ask for urgent help. I was very upset since first thing she told me also that because we are 7 persons...Fearing of something happened to my kids and my family, I have to wake up my local lawyer to call the emergency number mentioned in the lift and luckily they came 30 minutes later (not 2 hours as we were frightened by the guy) Next day, my family has to go out of Lisbon very early in the morning (at 7am) and my first message received from Joana at that morning to remind me to turn off the AC before we went out . I would expect a message from her to sorry about the air port pick up and to ask if everything was ok with my family after the lift issue the previous night but nothing from you except the message to remind us to save the electricity ( actually, may be our kids pressed the remote control of the mini fan AC we did not notice that) In one word, my advice if you stay in this place in the future, be careful with the lift...