The apartment is as displayed and is very clean. Maria & Pedro are nice hosts. What ruined our stay was getting robbed the very first day.
Before leaving we locked our passports and some cash in the provided safe. However when we realised we’d not put everything in the safe we could not regain entry into it. I phoned Maria who said she had a key and would come around when we were back from our day out to open the safe.
But when we returned someone had gained entry into the apartment. There was no forced entry. It’s on the top floor and we double deadlocked the door. All windows were shut. Yet when we returned in the evening the bedroom window was wide open and many of our things had been rummaged through and taken.
Maria & Pedro came around with a locksmith and the Police were called. The locksmith insisted that entry was gained through the door but made to look as though they came in through the window.
There was no forced entry through the door which leads us to believe that someone who has access to a key has done this. People who know this is an Airbnb and watches the movement of guests.
Maria & Pedro were kind enough to refund their share of the money we’d paid but that didn’t cover half of what we’d lost.
This was an Airbnb Plus property and this should not have happened.