We weren't actually able to meet Susana but she was always very, very quick to respond to any questions and extremely helpful. Her husband, however, was able to meet us and actually picked us up at the airport, helped us get our car upgraded and actually let us follow him all the way to the house. We were blown away by how considerate he was and felt extremely welcome overall. The house was beautiful and very clean. If you're looking for a peaceful place to breathe, this is the place.