We had to do a VERY late check-in because our plane landed around midnight but Melanie was very forthcoming and helpful nonetheless. She greeted us kindly and gave us the key and some advice. The apartment was charming and equipped with everything we needed. It's not really made for very tall people but sitting on the rooftop and drinking coffee made up for all the times we bumped our heads :) Melanie answered every question we had immediately and was always friendly. We recommend this place without hesitation to everybody who wants to experience the magic of Lisbon! Thank you, Melanie!