This has to be the worst experience I've had with trying to communicate with a host. I was informed to contact the host 1hr prior to arriving which I kept a detail timeline of my arrival. I contacted the host 1hr prior to arriving, then I kept in touch with the host as I was traveling to the location 30mins later and still no response. I had arrived and emailed, text, whatapp's and called and no one responded. I was waiting for 20mins at the door and no one still responded. I meet another visitor at the door at the time and she explained that not only did she experience the same 1hr delay with no response but so did others she meet so it was consistent that this host is 1hr late without any communication. This company does not care about meeting or communicating with you and will use an excuse that they were just understaffed and had other people to greet. Worst check in experience ever. I didnt get to check in almost waiting for an hour. Just expect to have someone that doesnt care about your arrival as we've experienced and with other guests we meet who were more upset than we were.