The flat is very nice and fantastically located in the very centre of the old town. It is very close to all kinds of transportation, which is extremely convenient. Beds are excellent and there is plenty of space for 4 people. Unfortunately, communication with Lisbon Residence proved very difficult. The host initially refused to provide check-in instructions,arguing that he would only do so when the previous guest has left. But we could not know when that would happen. We had to get the Airbnb platform to intervene so that we could get the check-in instructions in due time. The flat has been very nicely refurbished some time ago, but it has not been properly maintained since then. During our stay, the fridge and freezer did not work and Lisbon Residence did not tell us about that. They only provided a tiny hotel-room type fridge which was absolutely insufficient for 4 people. The remote control of the air conditioning in the living room was out of order so that it was impossible to choose the temperature. The kettle was out of order. 2 of the door handles were broken so that one could not close the door of one of the bathrooms. Finally, there are no hooks to hang the towels in the bathrooms. In one of the bedrooms there was no light by the beds: the only light bulb was hanging from behind the wardrobe which made the room very dark at night. This is a pity since, as for the rest, the flat has a very high potential.