Probably one of the worst experiences I had on Airbnb. The service is appalling. We were first told we had to stay in another flay for the first 3 days as our flat had a problem with the boiler. Nobody gave us any update on the problem being fixed until the morning of our last day in the first flat when within 10mn of the agency telling us the other flat was good to move into, we were locked out of the first apartment as they had changed the codes. Our luggage was obviously still in the apartment. In the second flat, after the agency told us “they were making sure everything was perfect” we found the hot shower tap broken and the toilet leaking within a interval of 2 days. After my call about the leaky toilet we were asked to move back into the first flat while they fixed it!!! Which I said no to. They eventually fixed it. Towards the end of our stay we asked if we could do a late check out. We were told it was Ok to leave at 1pm instead of 11am. Clearly nobody told the cleaning crew who kept knocking on our door to ask us to leave given the check out was at 11am. Extremely disappointed with the experience esp when you pay £200 per night and we were staying for almost 2 weeks. We eventually got a discount but it does not make up for the very very poor experience. Other than that the flat are nice and well located but all the fixtures and furniture are low quality. Save yourself some trouble and find a professional host that actually communicates and maintains a high standard across their properties.