Joao is very responsive and accommodating with check in. He provides great information with any questions you ask him and is a great host overall. The location of the apartment is in a nice location in Alfama and close to the castle. Couldn’t ask for a much better location. The area got pretty loud at night due to the bars on the street and construction (There was a crane right above the apartment during our stay). The only negative is that the apartment did not meet our cleanliness expectations based on previous reviews. Clean stays are very important to my family and while the bedroom and living room were fine, the kitchen and bathroom were very moist and had a smell coming from the area that spread to the rest of the apartment. Some of the towels left for us had makeup stains from previous guests and there wet paper towels left under the kitchen sink from cleaning. There were also bugs living in between the creaks of the cabinets in the kitchen and bathroom which made us nervous as well. Overall we were disappointed and would have preferred to stay elsewhere for what we paid.