Here’s an honest review of our experience.
1. Hot water issue
The biggest issue about this apartment is the limited hot water supply. As soon as we found out there was no hot water on the first night, we informed the host and he instructed us to reset the water heater and wait until the next morning. When we attempted to take a shower the next day, the hot water was available for less than 10 minutes before it cut off completely. We brought this up to the host and he simply told us that he will arrange for maintenance to come the following day, offering no other support or any apology for the inconvenience. We asked to have maintenance come sooner or a partial refund given we couldn’t take a shower for 2 days straight. The host did not respond to us until we escalated the issue to Airbnb. All of a sudden he was able to get maintenance to come that night although they failed to fix the issue. For the rest of our stay, we could only take 10-minute showers and would need to wait hours before the next person can shower.
2. Inaccurate listing
Upon checking into the apartment, we quickly realized that there was no dryer as mentioned on the Airbnb listing. When we asked the host, he did not acknowledge and acted confused although we provided a screenshot of the listing before he edited dryer out from the amenities list.
3. Host issues
At this point it is pretty clear that Ricardo is not as accountable and communicative as we had hoped for. To make matters worse, he fabricated a video and sent to Airbnb to show that the water heater was working when he very well knew it wasn’t and he never physically visited the apartment once since we checked in. We eventually were able to sort things out with Airbnb but this was definitely a lowlight of our experience in Lisbon.