Joanna is an amazing hostess - she had everything arranged perfectly for myself and my guest and her place was exactly as we expected it to be. Although Joanna was out of town, she had someone there to greet us and make sure we were comfortably settled in, and available in case we had any further questions. She even sent me some information on things around the apartment and fun recommendations of things to do in Lisbon. The apartment is beautiful and a great location, and was everything we had hoped for during our first trip to Lisbon! Highly recommended.