Can’t beat the location of this place. It seems to be just a few minutes walk from everything. Just be aware though, if you’re not into walking uphill, this may not be the place for you (you will walk uphill at some point of your trip in Lisbon anyway). But there’s always tram 28 which is literally a few steps away from the front door or the metro a couple of blocks away. As far as communications with the owner. All you need to do is message her from the Airbnb website and she responds almost immediately. At least a 4 1/2 star property as far as I’m concerned.