Our hosts Nuno and Chiho were lovely. Nuno picked us up from the airport late at night which was very kind. The apartment was lovely and the photos are extremely accurate. We were booked in for 4 nights. The first night and day were great, very good shower, comfy bed, lovely terrace to sunbathe on.
Unfortunately in the middle of the second night two robbers broke into this Airbnb and stole all my jewelry and our personal belongings while we slept. My husband woke to find one of them inches from him stealing his and then my phone from the bedside lockers.
We called Nuno and he came immediately with the police. He and Chiho immediately sorted us out with a hotel, brought us there and paid for the hotel. They said that this had never happened before. The hotel was subsequently paid by Airbnb so we requested, and received, a refund on our booking from Chiho and Nuno.
We obviously cannot recommend this particular listing or even Alfama as the police told us there have been a number of Airbnb robberies in Alfama this year. It’s a pity as it’s a lovely part of Lisbon.
The main thing I learned about choosing an Airbnb from this experience is that neither the hosts nor Airbnb themselves have cover for anything that is stolen from guests on the Airbnb property so it falls to you, the guest, to have your own insurance in place. We have home and travel insurance but it is not guaranteed to pay out and will sky rocket following a successful claim as two pieces of very valuable jewelry were among the items stolen.
So I would recommend thinking about what you bring with you when staying in an Airbnb.
To end on a positive note, Lisbon is beautiful and we look forward to going back, despite our very scary experience.