Ana’s house is absolutely beautiful and in a stunning breathtaking area and view. Unfortunately that was the only bright side of having Ana as a host. She made my experience tormenting, by constantly messaging me and sending her nephew to water the plants. I’ve only come to realise that she used the plants as an excuse to monitor my family and I. Even on mentioning to Ana that no one was home, she would send her nephew there and I would get back and find him roaming around the rooms of the house.
Another incident which required her to send someone to the house, due to a jammed door that we reported, we overheard her asking if the house was clean and the guy responded “a bit”, speaking Portuguese unaware that we understood the language. On leaving the house she commented that we left the house in appalling state, which is incorrect as my family and I cleaned the house the night before, and the house was cleaned daily due to an infestation of ants, she made up allegations about us also. I sit here wondering if my experience would of been the same if my family were Caucasian. It seemed as if she felt paranoid or uncomfortable with having an African family in her home. I have never felt so discriminated and targeted before in my life, and I am devastated with my experience both with Airbnb and this host.
I had no desire in posting a negative review, even with being in an ant infested home but the allegations from Ana and the constant messaging from Ana whilst staying in her home via WhatsApp (which I believe all communication from host and vice versa should be done via Airbnb app) has led me to do so.