From the very beginning of the booking Ana & Fátima were very responsive, helpful, flexible and informative. They also helped us with our specific needs for restaurants and reservations before our arrival. Our flight was landing late at night but they still decided to be there for our arrival and make us feel welcome with some port and pastel de nata. Through out our stay they helped us with all the questions we had and also request a taxi for our departure.
The house is very clean and full with basic needs. It is very very close to all the historic places (walkable) and as mentioned the tram 28 comes right at your door (does get bit noisy when you are trying to sleep but I slept through it just fine). There is also a mini market close by to buy some groceries and other basic items. The view when you open the top window is beautiful, just wish it could have been a small terrace! nonetheless, it is a pretty beautiful neighborhood. My husband and I would def. recommend the place and Ana & Fátima as hosts!