COMPLETE NIGHTMARE. I WOULDN'T RECOMMEND ANYONE TO STAY IN THIS APARTMENT FOR THE FOLLOWING REASONS:
1) When we arrived, we found out that the front door locks, but it leaves a 1cm + gap between the door and the frame through which noise, wind and insects can go through, it looks vulnerable to breaking in, feels extremely unsafe and the kitchen is partially visible from the public staircase.
2) The neighbourhood feels really sketchy, which makes the front door issue even worse.
3) There are loose cables hanging from the hallway wall, which looks unsafe.
4) We found large bugs in two of the bathrooms, which we had to kill.
5) The toilet lid in one of the bathrooms is loose.
6) The shower screen in one of the bathrooms is falling apart and has several loose parts.
7) We made this reservation for various people visiting Lisbon for work reasons with different schedules, so it was really important for us to have flexibility for going in and out the apartment. The listing mentioned that the access to the apartment is done through a keypad. However, the keypad is broken, and they've installed a traditional lock, but only gave us one key, which you need to enter the apartment, but also to get out of it (there's no option to just pull the door locked behind you). Basically everyone has to be inside or outside the apartment at the same time. Having only one key to get in AND out the apartment didn't give us any flexibility of access and made it impossible for us to meet our commitments.
8) Finally, due to all these issues, we had to leave the apartment after the first night. We requested the refund for the fees corresponding to the three remaining nights, but Maria refused to acknowledge any of the issues, and to make any refunds.
9) Most importantly, we decided to raise a claim through the AirBnb Support system, but they have been of no help either. The agents in charge of our case thought he web chat have been reiteratively going on holidays and taking several days to reply, and when we called to the support phone number, they told us they would call back but never did. AirBnb claims to have you covered with their new AirCover policy, but it honestly feels like they purposely make you lose interest in your case until you drop it. We made the claim after the first night to be relocated by AirBnb, but he still have no replies 10 days after.
Shameful behaviour both from Maria the hostess and from AirBnb.