10 minutes walk up a steep hill from the metro station Anjus (but then you can't avoid hills in Lisbon!). The room was lovely with a very comfortable bed and we had the sole use of a large bathroom down the corridor. You can prepare your meals in the kitchen if you like (though we usually ate out). I believe there are washing facilities too - though we were only there for 5 days so didn't use them. We had our own room key and door keys so could come and go as we chose, and Cristina let us leave our luggage there to be picked up later on the day we checked out. We didn't see a lot of Cristina when we were there (she had a cold) but she was always available if we wanted to ask anything. The location is central, the metro is cheap and easy to navigate and we will definitely stay here again on our next trip to Lisbon. 10/10