Keys given to us by the neighbor which was no problem at all as he was waiting for us even though we arrived late at night. Apartment is lovely 1 double bedroom and 1 room with 2 singles. Lovely bathroom and kitchen facilities. All very clean! Location great to get to attractions but neighborhood was rough, lots of graffiti and rubbish / dog poop all over the street. Often offered drugs too, But not just around the flat area, all over Lisbon! Apartment is good size, clean and attractive but would only recommend if more than 2 people staying as wouldn't feel safe on my own.