Great location in heart of touristy Baixa neighborhood. Very comfortable apartment for our family of 4. Everything walkable. Friendly staff person helped us with check in. Spacious light-filled apartment. Heating, water pressure, hot water worked well. Nice bath tub. Would definitely stay here again and recommend to a friend.
As expected based on previous reviews, supplies were bare bones (kitchen had no coffee, tea, salt, etc, no soap for clothes washing machine or dishwasher). We had a tough time understanding how to use the clothes washing machine (found manuals online but still could not get it to do wash+dry consecutively). A quick-start guide for the basic automatic wash+dry would be helpful ;-) !
The electric water pot in the kitchen leaked water all over the counter from a hole in the bottom, but still worked.