Bella met us at a nearby location - very helpful because I don't think we could have found the flat ourselves! Even though we were delayed, she waited for us and was very kind about it. She gave us suggestions of places we might like to go, and was generally very helpful and kind. We didn't have any problems when we were staying there - clean comfortable room and fantastic view, though a little bit small. The area was quiet, except for one night when we heard some beautiful fado music from a nearby restaurant.