It’s a great place, looks exactly as advertised. Good location (though not if you’re expecting to be downtown as it is not, obviously). I had no issues staying there but... it seems like a managed property with outsourced help. I never personally spoke with Pedro or María, I had two different people responding to my messages and was met at the flat by someone completely different. The neighboring flat is also owned by the same people. If you’re looking for a impersonal hotel like experience it’s good, clean and professional. Left feeling guilty for assisting in continuing to make Lisboa unaffordable for those who live there but, that is Airbnb these days.