Ana and Fátima (and Ricardo) are friendly and reliable hosts. All the communication was smooth and flexible. Although we arrived very late due to the delay of our flight, they waited for us in the apartment without any sign of anger and provided us with many tips and useful information. The apartment is wonderful - comfortable, clean and fully equipped. It has a fantastic location, 5 minutes from the metro/train station, in a larger city center. Although it is in a living quarter with many bars, shops and restaurants, it is very quiet so you can sleep well (also thanks to very comfortable bed). Highly recommended, I hope we will come back. Thank you guys!