To be honest, we had the worst experience staying at this apartment. First, Ema is not a real person, after quarreling with Rental Experience (the company that owns this apartment) and all their crew - Marcelo, Antonio, Bruno, Daiana among others -they recognized it.
After arriving at Lisbon the company made us wait for 1 hour (from 9 to 10pm) and wanted us to pay an extra 30 € fee because of our "late arrival, after 10pm" but wait... we told them we were there standing at the front door an hour before... of course we didnt pay it. The apartment was different than what was shown in the pictures, old, smelly (it smelled like poop...) and didn't have heating (although the airbnb description said it had...). We found 3 little heating machines that didn't work to heat such a big apartment in a freezy lisbon (3 grades Celsius). After complaining for like 6 hours through whatsapp, phone, email, and (finally) a face to face visit to their offices, they offered us to move to a new location (recognizing all their faileurs) in Alfama, 45 minutes walk up in the hills... we were a group of 6, with 2 toddlers... of course staying up in the hill wasn't going to be a suitable option. In adittion, they wanted us to pay a 150€ extra for leaving the smelly apartment.
Finally, we had to make a claim in Airbnb which interceeded and helped us get our money back, and helped us getting a new and beautiful apartment located in the city center.
To conclude: do not rent any apartment offered by Rental Experience and thanks AirBnB for interceeding in this dispute and helped us resolve this situation.