Julianna was polite and the place is very well located, although there are problems with communication. That was the good part. The not so good one: Our real contact was with the cleaning personal whom knew very little about our reservation. We had to wait for our room to be clean up after check in hour. There was no toilet paper and the kitchen wasn't very clean. In the second day they made us change room. We even had to help another guest in the same situation that ours. Everything was acceptable but definitely less than we expected.