I have never written a bad review in my entire life: either here on Airbnb or for a restaurant or anything else, but unfortunately, I have to do it this time. This was my worst experience ever on Airbnb.
I chose this apartment because of the great location and the fantastic reviews it has. Also, the description mentions that it is great for home office, and given that I had to work during my stay, I thought this could have been the perfect location for me.
The check-in was quick and smooth; when I arrived I left my baggage and went out to visit the city. When I came back to the apartment, I noticed that both the bathroom and the kitchen amenities were super dirty and sticky: lots of hairs and stains on the bathroom floor and walls. I immediately took pictures and sent them to the host. The host said that they could send someone the next day to clean the apartment again: how am I supposed to use the bathroom until then? I then politely asked if I could leave the apartment the very next morning and if I could get a full refund of the remaining nights given the circumstances: that was denied, if I wanted to leave I had to comply with the cancellation rules, and in this case, I would only have received a 50% refund. Given that I had to use the bathroom that day, I went down to the local shop, bought cleaning products (missing from the apartment) and I cleaned the kitchen and the bathroom entirely. I then went to sleep thinking that was it and that I was just a bit unlucky....
I woke up the next day and I felt sick: constantly coughing and sneezing. I thought I got some cold the previous day. After an entire day of work, I went out and I immediately noticed that I started feeling better! In the evening, I returned to the apartment and I felt bad again after a few hours. The next morning, I realized that something was odd and I looked under the sofa: AN OCEAN OF DUST - I AM VERY ALLERGIC TO DUST.
During the day it was impossible to work. There were some construction workers in the building and the noise was constant. When I booked the apartment, in my request message, I clearly stated to the host that I was supposed to be working during my stay; he could have mentioned that there was constant high-volume noise during the day; I would have chosen another apartment.
I highly do not recommend this place. Even if the location is central, it is very overpriced and you can easily find better deals in Lisbon!