We had to stay in their upstairs residence due to technical difficulties. It's funny in a way because it actually was the one we were going to rent but felt weird that it was so big for the two of us so we went with the one downstairs. Communication with both Luis and Teresa were great. The house was fantastic. We will definitely be back with our daughter someday. We actually spent a lot of time relaxing at the house in between visits to the main attractions. We loved it so much we didnt want to leave. The heater was perfect and kept the house warm. The bed was glorious, best bed in all my travels. They had everything I needed including tea and lemons outside. I cant say enough of this place.