While we were informed ahead of the two toilet rolls provided, information should have been provided as to where individual rolls could be purchased if needed.
Two toilet rolls for two guests for a week is insufficient. The host should look into adjusting the quantity based on the duration of stay and number of guests.
There was only one cup in the toilet instead of two for use for us to place our toothbrush and toothpaste etc.
The soap dispenser was empty.
One of the dustbins did not have a trash bag. Extra trash bags should have been provided so we can clear the trash.
Instructions could have been given as to where trash could be disposed out of the apartment or where extra trash bags could have been obtained.
Nice touch providing an espresso machine but letting guests know where to get the coffee pods would be great because we couldn't use it.
The attachment for the hair dryer did not fit.
We were locked out of the apartment after keying in the wrong code and we tried calling and texting Maria but to no avail. We waited about 10 minutes before keying in the code again and it worked. She only responded after we had resolved the issue ourselves.
Our flight was cancelled and we wanted to return to the apartment for a while and we tried calling Maria again but she did not pick up. We emailed and she responded half an hour later.
We felt Maria could have been more responsive given these two issues were urgent and our calls and emails took place during working hours.
That said, she was very nice to allow us to stay longer in the apartment on our last day so we could rest before catching our rebooked flight.
The apartment is well-located and within walking distance to attractions and at least two main train lines. Eateries and shops are aplenty in the area. The apartment is clean. The heater in the room worked well. Wi-Fi works great. The shower in the toilet is strong and the water is hot enough for the chilly weather during our stay.