Prior to check in Graça was very helpful allowing for early check in and sending many suggestions for restaurants and things to do in Lisbon, which was helpful. We checked in and left the apartment but upon trying to lock the door, the key would not enter the keyhole. We later discovered this is because there is a key on the other side of the door that must be removed however this was not communicated to us until after we had a problem. Thankfully the host got someone to help within an hour. After this event however the host seemed upset and made many pointed remarks about the key in the door. We were also disappointed by the cleanliness as we noted the trash cans had not been emptied and there were hairs on the bed. As mentioned in other views it is many steps to get to the top. While we were there we also notes that the bathroom door does not close properly and the shower tends to overflow if using water at full power. Overall unlikely to return though the location is very good.