Antonio was very helpful. My wife wasn't feeling well and he let her stay in a room for hours past the check out time. One thing that caught us off guard was the fact that it is more like a hostel but with private rooms. So you share the bathroom and such with everyone but you have private rooms. Everything was very clean though. Also, it does get soooo hot but there are fans so that helps. All in all Antonio was very helpful and definitely made the stay worth it.