Alexandra was extremely communicative and was even able to have our place ready for early check-in because we ended up landing super early. The location I believe is in Alfama and was an 11-minute walk to the tram, a 9-minute walk from the train station, and a minute walk from bus stations. It's on the bottom of a hill, which you'll realize is the norm in Lisbon. The only issue I had was with my bed. I was in the full size bed pictured above, and it was half broken. I was able to sleep on the other side. Alexandra did come in to fix it a day later but it was broken again. I believe she has replaced it though. Definitely would stay here again, super spacious and great kitchen with everything you ned for a longer stay.