Our stay here was just okay. The cleanliness of the place needed attention. The bathroom smelled of sewage. The listing stated there was a stovetop espresso maker (we never found one) and a washing machine (but it was unclean and buried in an overwhelmingly long 11 page FAQ document it mentioned that guests shouldn’t use the washing machine). The bed pillows were thick and uncomfortable and the bath towels were thin/tired. We thought the window/door to the balcony was broken at first, but it just opens differently. This was also in the long FAQ document, but a placard near the window/door would have been more useful as scrolling a long document on mobile phone is tedious.
On the plus side, check-in/out was smooth, wifi was great, local tips provided were great, and the location within the Alfama was pretty great. And Ulrik responded promptly to questions/comments (and I did share with him my comments above during our stay, so I’m hopeful they can be addressed for future guests).