Sophia is very communicative and responsive. The building doesn't look great from the outside as with many of the buildings in Lisbon. And the neighborhood just a few blocks up the street made you think you had to have landed at the wrong address (very run-down). But bis surprise, the apartment was very clean and looks just like the pictures. Bright and airy. Just be aware that the little frosted glass door in the kitchen photo is the door to the bathroom. The bathroom is not built for very tall or wide people and understand that you will brush your teeth at the tiny bathroom sink which is essentially in the kitchen. It is an old building with very creaky floors and located in a very night-life heavy area (as described). The AC worked great, the wifi perfect. And the tv was fully-loaded, even had Netflix. The furniture was comfortable.