Nathalie is wonderful- she is very responsive, kind and a warm, friendly person. Checking in with us during our stay to see if we needed anything. The accommodations lovely. Nice sleeping spaces and great gathering space for the family. The garden is a nice feature which we enjoyed despite cool weather. High quality washer/dryer (clothes actually dry the first cycle!) a welcomed treat. Nice touches- water, fruit etc in arrival. We had a fabulous stay and would stay here again without hesitation!