Hi,
There were no issues with the check-in. The lady in charge of the keys was ponctual and polite. The location is perfect. The house is 7 minutes walk from the nearest station "Monte Abrãao" and there are several walking distance cafes , supermarkets surrounding it to shop from, which was amazing and very useful. The house itself is beautiful although one of the rooms , could do with more modern furniture. Also, the beds were not ready for us at all. We had to take the sheets from the wardrobe and make them ourselves. The gas at one point went out and we had to replace the cylinder , which was quite risky and uncomfortable , considering we had no experience. We had to make calls for guidance and all of this could have been avoided if a full tank was provided to accomodate us and our duration of stay to begin with. Additionally, wi-fi was a major issue. It does state that this service is not included but God knows, we are in 2021 and for the €600 that we paid , it would have made a total diference if the host took that into consideration for "future" arrivals.. if she has any .. because her hosting skills were appalling. I would describe the neighbours as racist , super arrogant and intolerant to ANY noise. We had 3 friends over , a little get together which is NOT AGAISNT THE LAW and instead of knocking on our door and kindly asking us to reduce to volume of our voices , which by the way, was not too loud , they called the police straight. The police came , didnt cause any trouble , spoke to us in a respectful manner , requested that we kept it down and left. nothing more or less. However, Teresa , the owner of the house was extremely inconsiderate, unnecessarily aggresive and following the "incident" of the neighbours exagerated, blown out of porpotion complaint, messaged us and demanded we left her property immediately without hearing our side of the story. When we refused to exit unless our money was returned , she threatned to physically come and have us taken out. We are not just making random acusations , there are concrete , valid evidences for all this. Moreover, our keys broke and instead of having somebody give us the second one which is ONLY RIGHT , we were told to use a black x-ray metal paper and force our way in , which was totally unprofessional and unnaceptable. We came back TIRED at 1am from a wedding , stood outside for 3 hours trying this method with a crying child. We tried contacting them and received no response then OR after. That really angered us but luckily one of our male cousins had more strenght than us and successfully with that same item opened the door for us. For the remaining time of the trip, one person had to stay indoors and miss out on activities to garantee entrance back in the house , which negatively affected our holidays. This review could go on but overall , I will never book with this woman again because she evidently only cares about her money and not the satisfaction of her customers. We are hoping to get at least half of our refund back and she should most definitely get her house taken off airbnb for being disrespecful and a terrible host.
Please ! Think twice before you pay an extortionate price for a low-quality treatment .
Best Regards,
Buana Augusto & Irineia Cabral