We have been travelling since 2005 & renting apartments through various agencies including Booking.com. We started using Airbnb in 2017 when we found out about it. We have been to Lisbon for the last 3 years. In 2017 we stayed in a 3 bedroom apartment in Almada that was great. In 2018 we stayed in an AMAZING apartment in Carcavelos that was stunning & we loved it so much! It had a private garage, was so spacious with cupboards in both bedrooms, 2 bathrooms with a bath in one of the bathrooms so we could bath our son, the lounge was nice & spacious, it had a very big terrace with a table & chairs & a space to hang our clothes, it was clean & had space for our things. In 2018 we also stayed in an apartment in Algarve (Vilamoura) for a few days that was also great. Idalina’s apartment is the worst experience we have ever had in all our years of travels & we’ve stayed in remote places like in Mozambique where there wasn’t even tv or clean water all the time & it was still better than Idalina’s apartment! We were sad that you could think that it’s acceptable to charge people what you are charging for that place which I can only describe as a HOLE! It was FILTHY & I had to stay up every night for a week cleaning - sometimes until 4am! I took photos & videos of everything. We also went to Algarve (Vilamoura) again this year for 5 days - we booked that apartment via Booking.com & paid the same rate per night that you charged us for your terrible little apartment. We took a video of that place to send to you to show you what we got there for the same amount you charged us per night. That place was very clean, much bigger, had a nice terrace, 2 private parkings in a basement garage, 2 pools, 2 bathrooms - 1 with a bath. A place to hang our washing, cupboards in both bedrooms, empty bathroom cupboards for us to put our stuff in, air conditioning & SO much more! You are charging TOO much for your apartment & you keep all the money & never fix anything! Your dining table is broken, your oven is broken & so disgusting & dirty & rusty! Your sink plug doesn’t work - I had to use one of your buckets to wash fruit & vegetables. You left us NO space for our toiletries - your 2 bathroom drawers were filled with your own personal stuff, not even one empty kitchen cupboard for us to put some groceries, your freezer was full of your own food & we had no space except one tiny drawer to put our stuff in. The kitchen cupboard doors on the outside are filthy with other people’s greasy food finger prints & brown spots that look like splashed coffee???? I had to move your stuff around to make space for us & our stuff - we were staying there for 3 weeks after all!!!! The insides of your kitchen cabinets were mouldy & I had to clean the bottom shelves/sections to be able to use them for our groceries & our son’s bottles etc. Your washing machine was disgustingly dirty & probably has never been cleaned - I had to clean it. The kitchen counters hadn’t been wiped & were full of crumbs & other people’s filth! The bathroom drawers are filthy & after I emptied the top drawer to have space for our stuff I had to clean all the other people’s hair & dust etc in there. The drawers in the one bedroom are so shallow you can barely get anything in there & were dirty. The rest of the surfaces in the bedroom cupboard were also black with dust - these are NEVER wiped. Your walls throughout the apartment are so dirty & mould is growing in certain places which is a health hazard! The bathroom is so tiny, has no window & the vent doesn’t work properly - if you close the door to shower, everything in there gets wet & the light on the ceiling fills with water from the steam & then explodes & trips all the electricity in the apartment. The 2nd bedroom has NO cupboards so where do the people that stay in that bedroom keep their clothes? And the apartment is tiny with tiny rooms & no space to even keep your bags on the floor to live out of bags!
I asked you to come there as I needed to talk to you but you were always busy & could only come at your convenience! We travelled all the way there, paid a fortune to stay in your apartment, and had things pre-booked & paid for in advance but you obviously felt that we should have cancelled our plans to accommodate the only times you could come talk to us. Also I chose the “parking on premises” filter when I booked (which we always use & we’ve always had our own parking space / garage before when we’ve used this filter) but your apartment does NOT have assigned parking. There are 6 parking spaces that anyone can use & we had to park on the street every night.
We are just appalled at the shocking quality & lack of cleanliness & will be disputing the amount we paid with both Airbnb & the bank.