Annabella was friendly, efficient/organized and accommodating. The place was cozy and beautifully decorated, though it must be made clear that it's quite small. The location can't be beat, minutes from famed Tram 28 that snakes through Alfama, Baixo, and beyond, a very central yet also a very walkable, picturesque area. At night, it's stone quiet, which was wonderful after a day of noisy urban tourism.