Ana was very communicative and helpful - she responded quickly to our emails and offered advice and assistance. The apartment is lovely, a ground floor unit, compact but comfortable and in a perfect location. It was tastefully equipped with everything you need in the kitchen (including a much appreciated fruit basket), a comfortable bed, strong shower with ample hot water and the internet worked well. We enjoyed being in Alfama, which has lots of restaurants and cafes, is close to Igrega da Graca, the Church of St. Vincente, Se Cathedral, a fabulous mira dora, and is a 15 minute walk to downtown. We especially enjoyed being able to open the door onto the lovely little square and listening to the birds in the morning. Definitely would stay here again.