This listing is not qualified to be on the Airbnb platform. My health and safety were compromised. Raw sewage fumes throughout apartment, broken doors, more than 12hrs response time, entrance often left unlocked, strange men lurking and asking to be let in, maintenance crew in the apartment while I was out (and after I explicitly told them not to enter without my being there). Host failed to provide an adequate response time, ignored my request for a refund and have rejected Airbnb requests concerning the resolution ticket. As a Super-host on Airbnb, I know what it takes to keep guests happy and safe. It is not that difficult. As a guest, my experience with customer service has been abysmal and frankly uncalled for. Airbnb should do better.