Great balcony (in room and off communal spaces), thankful for nespresso machine (bring your pods), gorgeous open communal spaces with big windows, chairs and stunning views. Room with private bathroom has a nice couch for sitting, desk, two closets plus balcony overlooking the front of building and street. Central location borders Alfama district and easy access to Castle and Tram 28 Initial Stop, but does have some bars and discos nearby so beware of weekend noise up to 3am. Good soundproofing of windows and ceiling but in the silence you can slightly hear the disco (we are downtown so honking and garbage collection is normal also).
One note: be careful in the narrow shower enclosure so you dont bump the faucet with elbows and accidentally turn up hot water to maximum, ouch!
Hugo and Ana make a rockstar team. Hugo reserves a room for himself (there are three total bedrooms) and is periodically available to chat and share local insight. He also provides a great guide he wrote himself. Ana is super fast at communication and very accommodating. Allowing fridge and clothes washer access is very thoughtful.