Great location and lots of charm, right in the heart of Alfama with a great view of the old city. Ines was very quick to respond to messages. There was a snafu and the place had not been cleaned when we arrived. After a long day of travel this was disheartening, but Ines responded immediately and had it cleaned within a couple hours. She also refunded the first night which was much appreciated!
Only reason I am not giving a 5 is because, other than the cleaning snafu, a) There was no great place to change comfortably as the loft is too short and the kitchen window does not have blinds/cover, the bathroom is really the only option, especially at night when it felt more exposed. b) It was a bit confusing to find the lockbox as the building number was on the other side of the building and our welcome message made no mention of this.
But overall, would definitely recommend, the location and old-city charm can't be beat!