We were very pleased with our stay. Wonderful location -- we could use the Tram 28 or a bus to get to where we wanted, but also could wander the streets of Alfama from the apartment. Sylvain was very quick to respond and accommodating. We had to postpone our trip for medical reasons and she was flexible. We were allowed to check-in early and she was there to greet and welcome us. The apartment is spacious and was impeccably clean.