Rui was very helpful. We had issues at the airport trying to get metro tickets and he was able to pick us up right away. He also gave us his personal recommendation list of the places to visit in Lisbon, to include restaurants, sights, bars, and beaches. The place is very centrally located, about two blocks away from the Plaza Comerciale and the Metro station. You are walking distance from the Castelo de Jorge and Barrio Alto. We did not have to take a taxi or a bus when traveling the city. The apartment was very clean and well equipped, even though is summer and it is hot, the apartment kept very cool with good air circulation.