We did not meet Sandra because we arrived late but she was in regular contact by email before and the instructions were perfect. The house is in a great area and is very central; close to the metro. Authenic fado neighbourhood, not too touristy. There are two properties and we stayed in 18; next door is 18A. The terrace is sunny for much of the day even though it faces northwest, but be aware that there is one terrace for both properties which is separated down the middle by an almost transparent screen. If the other half of the property is rented to noisy people, this could be a problem and some might prefer more privacy. The terrace overlooks a shabby piece of land. The other negative comment is that the double bed is very small and not very comfortable. Otherwise, only positive things to say and the price is reasonable. Clean and with hot water and good shower. Good internet. We used the washing machine to wash towels. Safe area.