Susanna was very welcoming and let us to let our luggage until 3 pm while the check out is normally 12 pm. So it was very kind from her to adjust to our schedule. The apartment is very well located in the Alfama and and everything is in perfect condition. The only inconvenient for us was the bed. We wake up the morning with a backache but maybe because we are used to a firmer mattress. Other than that nothing to say!