Communication was really good. Whenever we had an issue, Diego was always there to sort the problem. Location was great and the flat was a good size and as accurate as the pictures.
However, there were a few issues with the hot water. For some reason, he had only put the hot water to the lowest level of heating due to which our group of 6 never all got a hot shower. There were always problems.
Toilet paper finished at the end of the 3rd day but I did ask for more and he provided it the same day. normally when you are a group of 6 such extras should be there in the flat already.
Similarly, there was a very small sample size portion of shampoo and shower gel in each bathroom which finished with the 1st person taking a shower. You can easily provide big bottles of shampoo and shower gel, it hardly costs anything. It was quite annoying to go out and buy more. It's not the cost but the convenience.
He did provide extra ground coffee when I asked so thank you.