Before: Very helpful with transport queries etc. Very quick responses.
During: Met at the apartment by Andre and given a great overview of Lisbon districts and some personal recommendations for restaurants. The place is really cool, right in the heart of Bairro Alto and close to everything.
The apartment was clean and the bathroom and kitchen suited our needs well. The bed was comfortable and we slept very well. I note that some guests have an issue with the ceiling height upstairs - I'm 6ft tall and had to duck a bit in one corner of the room; but it's really no big deal at all! If anything, it makes it cosier!
After: We were allowed to store our luggage there whilst we enjoyed our last few hours in the city, this was really appreciated.
Overall: Highly recommended! Book here.