Joana was so helpful and so great to us when we visited Lisbon. She was there on time to greet us, she toured us through the apartment, and oriented us with where we were in Lisbon and the best things to do. She was also accessible at any time if we needed anything at all. The flat was just beautiful - clean, neat and immaculately decorated - in the best location (central to everything we wanted to see in the heart of Chiado). It was a great trip - I would definitely go back and do it all over again!