Despite arriving after midnight, Joao arranged for us to be collected by Antonio, who was very entertaining on our drive to the flat where we were met by Joao who was very welcoming and full of helpful advice. There were no surcharges for late arrivals, security deposits etc and the whole arrangement was pretty relaxed.The flat is exactly as described, on the first floor, comfortable and convenient for heading into the city centre, although you need to be prepared for a bit of hill climbing, but if you don't want hills don't visit Lisbon! Joao kept in touch throughout our brief stay including recommending a great local restaurant and sorted out our return trip to the airport courtesy of Antonio. Enjoyable trip made more so by our welcome. If you can, avoid Ryanair and travel both ways by TAP. I'd heard the stories but thought people must be exaggerating. I've had more enjoyment in the back of an ambulance.