Raquel was friendly and responsive. She left us two tickets for free drinks at the bar her company owns and a bunch of info on Lisbon. Also, when the former guests had taken the hairdryer, she brought us a new one. The location is perfect - right in the heart of the big nightlife area and about a 3 minute walk to the Baixa/Chiado metro stop. The apartment is clean, bright and fully equipped. WIFI worked well. Only thing I would note to future guests, which is a building issue not an issue with the unit/host, is be mindful of the shower. It starts up very very hot, so make sure to adjust the temperature so you don't get burned and so you don't use all the hot water too quickly (we were 2 and one morning the water got cold on two normal showers).