It's a 5 stars! We received clear and precise information to find the place, how to do check-in, check-out, where to eat, where to go, where to drink... great communication! In addition, the house is located in a perfect spot! Close to the Metro Station, Train station, the city center... everything you need is there! Everything was super clean, spotless! Like many houses, there was no heater but we slept very well with the extra duvet. Very recommended!