Gonçalo was very responsive and had an instructional video for everything which was super helpful. I enjoyed my stay but be warned that this neighborhood is a beautiful chaos at night and is super loud (even with the double pane windows this apartment has). That being said this also means you can get nice Italian food at midnight, or cross the street for a late night drink, since the party is just steps away. The balcony is a really nice touch and everything was very clean.