We unfortunately had to leave after the second night and get a refund for our third night because Ana's dog barked most part of the night and we couldn't get to sleep even with ear plugs. The dog barked for a very long time when we were trying to fall asleep at around 11:00pm and then started barking again at around 1:30am for almost 30 minutes without Ana's intervention to make him stop. I called Ana (who lives upstairs from the apartment) in the middle of the night and asked her what was going on with the dog. She sounded surprised that we were disturbed by his barking and I told her we would have to leave the next morning and get a refund. She tried to control the dog's barking without much success and it took us forever to fall back asleep. The next morning I called Ana at around 8:30 and all she had to say was that the dog was not barking anymore...Yeah! Right! But now it was time to
get up! I asked her if we could meet and talk but she was in no rush to get this settled and we had plans to visit Sintra all day so we had to sort this out. She said she would meet us in the apartment in an hour but I told her we could not wait because we had big plans for the day. She said she would come down right away but never showed up. We finally had to go knock at her door where she was quietly enjoying her breakfast with no urgency to solve this issue...She got very excited and mad at us and said it was better for her and for us if we left the apartment. She said she would compensate us with a 50% discount for that night and reimburse the 3rd night. So we left...but then later we were informed that the compensation for that night was only going to be a 25% discount which is not what she had promised us and certainly not a sufficient compensation for the hours we could not sleep. Anyhow, I don't think it is mentioned anywhere in the listing that there is a big dog on the property and it would certainly be very important to be clear about it for those who are afraid of dogs or simply do not like dogs. This dog can be very annoying as he jumps on us and bites on our shirts every time we walk in the driveway.
Other than that, the apartment is very well and clean apart from the fact that it was a bit cold the first night we got there which I think is due to the fact that it is partly underground which is probably very nice when the weather is very hot in the summer.
I had very high expectations coming into this apartment after having read all of the reviews and was quite disapointed at how things turned out and how little sympathy was demonstrated towards us.