Mrs. Santos was so welcoming and her communication was excellent. We knew just where to go and what to do when we arrived bleary-eyed to Lisbon on the redeye. We couldn't have been happier with the flat! It has lovely windows overlooking, comfortable beds, modern kitchen and bath, and terrific location in the picturesque Bairro Alto neighborhood. The wi-fi was greatly appreciated. I will recommend this flat to all my friends planning on visiting Lisbon!