We arrive in the middle of the night to the address that was sent to me and tried to unlock the door for 30 mins. The code wasn’t working. When I tried to call it rang many times then just hung up. On the the third try we got a hold of someone who confirmed we were at the right address and said that they will call us back with a solution. After 20 mins of sitting on the side of the road at 1:30 am, we called back and asked them what we should do. They said they are trying to find us another place. Luckily the place was close and very nice but we were very concerned about going to a place we’ve never seen. Then the next day I tried to get a hold of Carlos to confirm if we could stay in the place you moved us to and you said no. But no other information was given. Then i was told to go and check into the other place. I went to go and check to see if the door worked and it didn’t. Then i was told to walk down the street to a place with the same description and address and there was a woman waiting for me. Why are the directions wrong? Why is this not written when you check in if you know it’s a problem? I spent half my day on the phone without anyone ever reaching out to me and me having to keep calling for answers. Very unimpressed and will never book with Lovely stay again.