The apartment is fine. It’s in a good location. It was clean and there was someone there for checkin. But checkin was very stressful and we didn’t get the usual welcome we expect from an Airbnb property. When I booked, the listing said there was a €20 late checkin fee, for checkin after 10pm, which I thought was fair enough and not a problem because we landed at 7.15pm. However, this is a corporate listing, and in my confirmation email I received a message saying it was €20 after 9pm checkin. I didn’t query it because I didn’t think it would be an issue, but we had problems with getting through the COVID restrictions at the airport and then our car hire and ended up leaving the airport with an eta of 8.59pm. We had a very stressful trip across Lisbon against the clock trying to get there for 9pm but traffic lights were against us and we finally arrived at 9.04pm. My husband hovered and I dashed out to the apartment to meet Rita (the agent for the property) but my phone wasn’t working and I couldn’t call her to say I’d arrived. I didn’t know the appartement number so messaged her via Airbnb and got no response and getting ever more stressed eventually rang all the doorbells of the building we were due to stay in in the hope she would come. I was very stressed but she was sympathetic and showed me round then as I went back out she told me I needed to pay €20 and asked me for the cash. I said I thought it was very unfair and anyway I had no cash because we’d come straight from the airport but she said if we’d been even 1 minute late we would have been charged and said she’d come back another day to get it. I was not happy so she said she’d speak to her boss. I couldn’t believe they would do this to us after all the stress of arriving but we left it with her and hoped we wouldn’t be bothered again. But no. Two days later I was messaged to be told that they had put in a request via Airbnb for €20. I have paid it because I don’t want to be black listed but I would warn anyone booking a property that this company owns. They call themselves nice friendly first names, but they own loads of places all over Portugal and it’s a real corporate unpleasant experience. You will not be treated with any humanity or with any of the usual Airbnb welcome. You might as well book into Novotel - In fact they would be more accommodating and welcoming than this bunch of chancers.