The apartment itself was very lovely. It was clean and had everything we needed. However, it was a hassle to get the key. You have to go to a secondary location to retrieve it that's out of the way. We thought we would bypass this step by hiring a driver through them to pick us up, but we still had to make a stop to grab the key. They gave us about 5 keys that are used to access the elevator and the room, but the elevator is in a dark room with no windows and it would be kind of creepy for a single traveler. Overall, our stay was great, but it would be beneficial to the renter to be able to meet the staff at the apartment to get a key rather than an office.