I really appreciated how they let us check in early and drop off our luggage. They also informed us that we did not have to rush checking out, which was thoughtful and helpful. They have an office on the first floor a door to the right. They helped show us how to unlock the door and open the windows, which was surprisingly tricky.
The Airbnb is on the second floor in a great location and in central Lisbon. The apartment was clean and they provided towels, shampoo, and body wash.