Joana was very friendly and helpful with the booking, giving parking options etc. and Fred was pleasant and informative when he greeted us, knowing it was our first time in Lisbon. They kindly let us change the check-in time last minute as well. The flat was clean, spacious and well equipped. Although I was initially slightly put off by the street itself (it's a bit run down and the flat is just above ground level) the flat is perfectly safe, and surprisingly quiet at night time. Best of all is the central location - I have already recommended this to a friend!