While I did not get to meet Carlos, his communication and response time was superb. He let me leave my bags at his father's restaurant nearby before checking in. Additionally the apartment is clean, well designed, spacious, and you can't get a better location in Bairo Alto. While it's in the center of everything, it is not on the main street where all the bars and partying occur, so it was mostly quiet my 3 nights theere, though for half an hour one night I did hear some people in the street Would definitely stay at this apt again!