Joana was outstanding! From the moment she greeted us until our departure, she was friendly, laid back, generous and helpful. The apartment was absolutely charming, clean, well stocked and so comfortable. Our kids (ages 8 & 10) were over the moon with the comfort and decor of their rooms. The location could not be better, right in the heart of Alfama with so many sights, restaurants and amenities nearby. We absolutely loved our stay and will definitely stay again if we find ourselves in Lisbon again.