Unfortunately, this was the worst experience I had with a host since I started using Airbnb... Sure the apartment was rather comfortable, sparkling clean and as described (although the neighborhood is very residential, with no particular charm) but Agostinha had zero empathy and clearly seemed to be hosting only for the money! Yes, she provides a lot of useful information about what to do in Lisbon but we didn't feel welcomed when we arrived: after a long distance flight, a four-hour wait at the airport (so we could come to check in at 4pm) and climbing up the stairs to the apartment with all of our luggage under over 40°C, the first thing she told us - when she could have helped bring the luggage to the room, for example - was that she hoped we weren't moving in her apartment... And it only got worse at the end of our stay: when we asked the immense favor of checking out slightly later (1h later, out of the 5 hours it apparently takes her to clean between the 11am check out and the 4pm check in), her response was literally “it's my property, so my management (my time and activities)"... We eventually checked out at 11:20am and weren't even told "bye, thanks" but just ignored. If we use Airbnb, it's also because we're happy to be greeted by hosts who are actual human beings who would ask questions like "where are you arriving from?" or "how was your flight?" upon arrival and be at least a little flexible regarding check in or check out times and/or leaving luggage in a corner for a little while. In a nutshell, people who can do favors. And sadly, from what we've seen, Agostinha isn't such a person...