Ana was beyond helpful and nice. Upon arriving she even walked me to the supermarket so I would know where it was. She was always available via viber to answer a question about local restaurants, etc. The neighborhood is not far from downtown. Its a pleasant walk to the Gulbenkian museum and RIGHT next to the Green line of the metro which takes you directly into the center of town. There a cute cafés around the neighborhood and I always felt safe. The apartment is adorable and comfortable.