Wow what can I say - it was as if I was living in a dream. LOCATION LOCATION LOCATION. I had lived in other neighbourhoods before, Alfama (too touristy), Principe Real (too gentrified) but hands down Graca and where this Airbnb is situated right next to our lady of the mountain who gracefully watches over us - Senhora da Monte - obrigado - was simply the BEST neighbourhood one could hope for in Lisbon. So lets start with the positives (there are many) I asked for an early check-in to which my host Joanna complied rapidly on whatsapp (thanks!) she was cleaning the airbnb before I arrived only to find out that she was exposed to someone who had covid, she quickly informed me and got her sister (the lovely Ines) to finish the clean. When I arrived Ines met me at Miradouro Senhora do Monte and showed me in. Ines was really kind & humorous I already had a good vibe. The airbnb itself very spacious and ideal for me to work remotely from. I soon discovered that the kitchen sink was blocked - the water wasn't draining - I immediately informed Joanna & the same evening Eddie (lovely Canadian gent-also owner) came by and unblocked the sink for me - he also took some dishes to wash with his dishwasher as he lives across the hall (they weren't properly cleaned) still I appreciate the rapid response. By week 2 there was some wifi problem which could have impeded my work however Joanna once again had a solution with another wi-fi code should the main one play up. Thank you! Superb communication. Joanna recommended an amazing brunch place Maria Limao which I ended up becoming a regular at. So overall whenever there was any issue there was an immediate response - this I truly appreciate. So why only 4 star you ask? The mattress. At first I thought it was me and I couldn't sleep comfortably for whatever reason however when a friend visited it confirmed my suspicion - the mattress has a slope or dent on either side - clearly well slept in by all travellers - I reckon a new firm mattress investment would dramatically improve someones stay & sleep :) Otherwise this place is handsdown 5 star! I intend to come back and visit you all Kejia, Eddie Joanna Ines :) Hope to update the review thereafter!! Otherwise thanks!!