We were in a suite on the second floor. The receptionist who welcomed us was really friendly and professional. He explained clearly everything and was very available for help. As there is no elevator, he offered also to help us with the pieces of baggage. The location is the most lively neighborhood in Lisbon and it offers a lot of pubs and restaurants; furthermore, the nightlife is also a few minutes' walk from the place. In addition, the city center is also easily reachable. The room was really clean and the keyless access is really helpful; no need to fear losing keys anymore. All in all, an convenient and cozy choice for enjoying Lisbon.