Very dirty apartment - construction in the house - no internet in the apartment - no serious owner and manager!
Beware of this owner and manager! The accommodation, the owner (and the manager) are a disaster! We are in Lisbon several times a year and have always been satisfied, but we have never had such a bad experience with the owner and we never have da such a dirty accommodation. Here is an excerpt of our impressions:
- the kitchen was so dirty, you'd think it hadn't been cleaned since months. The surfaces were greasy, oily fingerprints were everywhere, hair hung on the handles on the oven, the equipment was so run down... in that kitchen you only want to cook with rubber gloves
- the internet in the apartment was not working
- loud construction noise in the house - the house has two apartments belonging to the same owner. The second apartment above the booked apartment is in construction. We were woken up by the loud noise of a circular saw.
After one night we contacted the manager that we are not satisfied with the situation and the condition of the accomandation. After the manager spoked with the owner, the manager offered us to pay us the full amount back, incl. the first night. The manager wrote us that we can trust him and asked us to arrange the cancellation through AirBnB. We had to find out that AirBnB would not transfer the whole money back in the event of cancellation, but only part of it. So we informed the manager about that and told him that the remaining amount would have to be transferred to our PayPal account. So we canceled via AirBnB by the manager's request and received the part that was possible to get back via AirBnB.
Since that we are waiting for the rest of the repayment from the owner. We received no replay to our several messages via AiBnB from the manager or the owner. We have succeeded to reach the manager by phone, he simply hung up in the middle of the conversation. Now he doesn't even answer our phonecalls or wrote us back via AirBnB.
What a shame! The people don't even have the courage to argue. Do not believe in the warm words you get from the owner/manager when you make a booking. This People are not serious and don't keep their promises.
We tried to contact the manager at least several times and gave them a chance to talk with us.
We just wanted to have to a nice time in Lisbon, but after our check-in in that apartment, we just were disappointet, had to communicate our problems, had to look for a new apartment and to change the accomandation. Also we were annoyed for the rest of the days in Lisbon, because the owner didn't respond and we were still waiting for the transfer of over 100 euros. All in all a very bad experience!