Luis is the best contact to have in Lisbon! He was so much more than someone to just hand over the keys on arrival day; he was more like a resort rep! He gave us so many tips that really made our trip and was really happy to respond via messages to all my stupid questions during our time in Lisbon - really fantastic.
The apartment itself was really well located and meant we could walk around the city easily from our front door - this was especially a bonus when going out for dinner in the evenings. It was also bigger than I thought, ample for 2, and really clean and well stocked with hair dryer, kitchen stuff, shampoo etc.
The cons were the noise and the comfort of the bed. The windows are super thin and it feels like you are sleeping outside in terms of the noise. Although the bar downstairs gets quiet from 10.30ish, and so there is no continuous noise, it is on a main street so whenever a group of (normally drunk) people go past in the night talking to each other it wakes you up, even with the provided ear plugs in. The other big down side is the bed which is very uncomfortable. It is a metal frame with bumpy springs and a thin mattress; when I laid on my side I would wake up because my hips ached from being prodded with the lumps and bumps. There is also no headboard (although there is in the pictures which makes me wonder if the bed has been changed recently) which means the pillows fall off the back as it is not against a wall. All in all these factors build up to not a great nights sleep, which if you are there for more than a few days as we were, really takes it toll.
If they replaced the windows and bought a new bed this place would be PERFECT!