My host couldn't meet us at the apartment but his assistant, Sirgio, was there to greet us even though our flight was delayed. The apartment was wonderful and very convenient. It was within a 5 minute walk to the subway station, buses, and trams. The apartment was very clean and everything was provided. Sirgio was really helpful in explaining where to go to eat and some of the local culture was like. He even helped us do research on a tram/bus strike that we were not aware of! That helped us save a day of trying to figure out what to do and how the situation would have affected us. Another comment I would make about the apartment was that it's in the old part of Alfama so expect cobblestone sidewalks and an uphill climb to the apartment. It's not too bad but after a long day of walking, the 5 minute walk up the small hill seems extra long. I'd definitely recommend a stay at Casa Azul for an authentic Portuguese stay.