Carla was not able to receive us when we arrived but his very able manager was very good in showing us around and explaining how things in the apartment worked. She also gave us lots of advise on how to move around, how to look out for our safety and places of interest to visit. However, throughout our stay Carla kept in touch with us through sms. He arranged for a pickup when we arrived and a pickup when we depart. His driver, Sandro is a very interesting character and we discus lots of things happening in Portugal, Brexit, etc.
Our stay in Alfama was a fantastic experience thanks to Carla's apartment location. We would not have been able to experience traditional Lisbon so completely if not for that. The neighborhood was friendly and safe. Traditional Portuguese food was just a few doors away. We were just 5 minutes from the Santa Apolonia station and so close to very interesting sites like the National Panteao, the FIDO museum and the Castle. Everything was just a short walking distance away. Carla, good job. Your apartment is everything a good and fantastic visit to Lisbon needs. We cannot ask for more.