Ana and Catarina were lovely, very helpful with tips and questions, and quick to respond in communication. Location of the flat was great, on a cute little street with some restaurants and shops, and walking distance to explore great neighborhoods. It was clean with nice amenities, including kitchen items for cooking and A.C. The flat was smaller than we expected from the photos, and was cozy for two, but we didn't spend much time in the apartment. The bed and pillows were very firm.