We had the bad experience of having been robbed in this house. One afternoon when we went out to the beach, all the electronic devices (laptops, headsets) were stolen. All windows and doors were perfectly locked. The person who entered had a key to the place. However, the worst of this situation was LovelyStay's reaction. First of all, LovelyStay did absolutely nothing. I called them every day to speak to the manager but it was never possible. We spoke with Ricardo, Josh and more people but never with the manager. Their response was that they were not going to cover anything for us. They didn't even give us a refund of the stay. NOTHING. They washed their hands completely. Second, The worst thing is that the day of the robbery, a person from LovelyStay came to the house to speak with the police and she told us, in front of everyone, that they had insurance. But then they told us that it was only for the things of the house. Nothing else. Third, as there was already a review saying that previous guests were stolen, the check in day I specifically asked LovelyStay if the house was safe and the person said yes. According to him, the people who had been robbed earlier had left the window open. The house is not safe at all (there is no safety box, there is no cameras, multiple people have key of the property). LovelyStay's reaction was very unprofessional. They did even tell their protocol in case of robbery. The house needs urgent security measures. It does not have a safety box and it seems that many people have a house key. Also, because of legislation, there are no cameras in the streets or within the corridors of the building. It is a pity that such a beautiful and well located house is so insecure and is managed by unprofessional people. We are still waiting for a response from LovelyStay.