This is a shared apartment with other guests, the host does not live there. Sergio was super helpful and communicative. We had been running late, and needed to get to a dinner reservation. He met us at the restaurant to give us the keys and explain the apartment. Any questions we had, he was very quick to answer. The location was very good! It's very easy to hop on the metro or the tram, but it's also surrounded by good restaurants. The apartment was very clean when we arrived.