It was very easy to communicate with the hosts. We arrived very late at night and they left the keys at a nearby bar for us to pick-up. The upstairs bedroom was very spacious and the bed too soft for me but other family members loved it & found it very comfortable. Downstairs beds firm. Views from bedroom windows were amazing & gave us the urban feel we were looking for. This is a flat in a neighborhood full of locals not tourists-perfect for our family and how we enjoy seeing a city. It was a bit further from the center than we realized but we are walkers so enjoyed meandering through the narrow, cobbled streets. Thank you for a wonderful Lisbon experience!