We had a very stressful experience as a result of a lack of communication which led to us turning up to the flat without being able to contact the host and having received no instructions for self check in. We messaged in the early morning on the day of check in and received no response for the rest of the day, which continued even after calling Airbnb to help. When we called the number listed for the host Jean Paul, it was answered by a different person who said she was no longer involved in managing this flat. We ended up having a refund but still having to find a place to stay on our own at last minute notice and with inflated prices, and not where we intended to stay originally. This very nearly ruined our short 2 night stay in Lisbon if it weren’t for another place which accommodated a very late check in at 9pm that evening!