Carlos was very responsive, kind and helpful --he let us drop our bags off earlier than check-in time and also let us store our bags later than check-out time :)
The apartment is very well-located as it has a major metro station 1 min away, and the city center is a 15 min-walk away! It also has a lovely view and it's super close to the water.
You will also find tons of restaurants and bars as it is close to Alfama (a great neighborhood in my opinion).
My family and I really enjoyed staying in Airbnb, and would definitely recommend.