Christel did not respond to my messages, she was available and the code she provided to enter the place did not work. I was not able to get in. She sent me a message 2 days prior with instructions on how to enter the place and asked me to tell her what time we would arrive there so she could "prepare" for our arrival. So at the same day I sent a message advising the time I would arrive and asking if it was possible to do an early check-in, she never responded to me, I messaged her on the next day too, a day before my arrival. She completely ignored me. Since she did not respond to my messages I called her cell phone from the airport, her number is from France btw, she did not pick up the phone. And what's even worse is that on the actual check- in day I went to the place and the code did NOT work, I was not able to enter the premises. Stayed outside trying for half hour, I had to call Airbnb for help, they called her and they were not able to get to her either. She was not available to communicate with me during the check-in time. And during check-in time since I wasnt able to get in, Airbnb tried to contact her and nothing. So Christel sent me a very sarcastic and rude message, 2h after check-in time saying: " Sorry I didnt respond, I was sleeping when you texted me. Didnt I specify the check-in time in my messages?" Unbelievable this person. Oh really? Do you sleep for 3 days in a row, Christel? Couldnt you just reply to me when you woke up? Regardless if she had specified the check-in time, the problem was she not responding to me, the fact that she had 2 days to respond to me and she completely ignored me, that is the real issue here. She was not obligated to let us do an early check-in but would it be too much to answer to your guest with a YES or NO? I went up the hill with my luggage and could not get in, then I got tired trying and went down the hill, had to get a hostel to stay. Thank goodness Airbnb also agreed with me that she did wrong so they canceled this reservation and is refunding me. And she had the audacity to message me later saying that she "hoped I had a good stay in Lisbon". Really? Didnt even check with me if I was able to get in and didnt even make sure that I was all settled in. Horrible. I think this was a scam.