In general they were easy to deal with and communication was prompt. The location is great. However, beware of the loud construction next door. It starts at 8am and goes all day. Even on Saturday. It is loud and maddening and makes it impossible to sleep late. There is a security light that comes on when people walk on the street. It will light your room up like an alien mothership landing. You must close the blackout shades before you goto sleep. They only gave us one towel per person and that was for a 5 night stay. Good thing there is a washing machine in the unit because we had to wash them frequently.