The main issue was that we accidentally locked the keys in the apartment at 7pm on Sunday evening and Alexandre was completely uncontactable due to not having left an emergency contact number for a local person. This was unprofessional, in violation of airbnb policy and could have been dangerous if something had gone wrong in the apartment. This left us with no choice but to stay in a hotel which was expensive and inconvenient. The apartment itself was okay, it’s in a good location but looking a bit more tatty than the photos for example the kitchen sink was held together with tape and this had resulted in a bit of a smell.