Ana was extremely responsive and helpful during the check in process. We had to arrive a little bit earlier due to our train and she was accomodating enough to have the place ready before check in. Also, she explained all the good spots around it and the main sights to see around the modern part of lisbon. The apartment was clean, she included coffee and spacious enough for 3 people. Also, very close to the metro and little cafes/restaurants of local food. We had a flight back home to catch the next day which was perfect because the apt is super close to the airport!!