Joana was very welcoming and waited for our arrival at the flat. She explained everything thing in the flat clearly and was very cheerful. The apartment is located about 10mins walking distance from the metro with slopes leading to the apartment. There is no lift in the building which meant we had to carry our luggage up 3 floors. Apart from that, the apartment is really cozy with heaters in each bedroom and had a very lovely and comfortable stay. Would definitely recommend this unit.