This apartment was perfect and was our home for 3 nights - great amenities with lots of thoughtful touches, a central location, check-in was smooth and the host was very communicative.
Things took a turn on our final night when we noticed a balcony door and a window (we had never opened) were ajar. Someone had broken into the unit, took over 3,000 Euros cash and left behind what appeared to be a grab bag. After a long night at the police station to file a report, not only were Nelson and Claudia unsupportive, we were subjected to gaslighting and accused of lying about the traumatic incident.
We felt violated as someone had gone through all of our belongings and very unsafe in the space. There are no security cameras within the building as confirmed by the police, despite being on a busy street. It turned out another visitor who was staying in the unit on the floor below us experienced a near identical situation where their unit was broken into and only cash was taken from the premises.
Loved the apartment, but this experience and the lack of help really soured our visit to Lisbon.