My partner and I were dreaming about enjoying a lovely romantic gateway in Lisbon and we organized this trip with so much love and time, we chose the apartment because we loved the look and feel shown in the pictures, the location and the "5 Stars Experience" offer by the host in the listing.
But unfortunately we found ourselves very disappointed and dissatisfied with what we received instead.
We announced we'llbe arriving at the place at 3pm as the booking said, but we received a message passed 2pm that the cleaning team was still in the apartment and they will give me access. I decided to wait and arrived to the place at 4.30 pm only to find the cleaning team still in the apartment with lots of work to do. And they left leaving the placedirty with hairs in the shower, carpets, dishes.
The apartment itself is notas shown in the images, not even the same sofa, the walls and floors are in poor condition, the kitchen unit as well, the toilet flushing system complete broken, the water from the toilet leaking 24h making resting impossible and the water tap didn't closed.
To all this the owner's quick reply was always to put blame on the cleaning team, or eve the previous guest and they expected us to "try to fix" the problem with practical tips like "try to find a way to keep the water away from the flushing pipe" instead of taking the responsibility of sending right away a team to fix the problems when the cleaning team arrived to clean and surely reported the toilet situation. Not when we were already in the apartment and not expecting us to fix anything since we were renting the flat to rest and enjoy our time together and not having to deal with home repairs at all or strangers in the space.
Our honeymoon dream became a nightmare, we're very sad about the experience, and we strongly advise to not rent this place until the right measures are taken to make the flat suitable for renting