The room was way smaller than expected. Photos very deceiving. The bed was completely broken when we arrived.
We had to help the Lisbon converge fix it for 25 minutes just to be able to sleep in it. Then we noticed the bed sheets had no been changed, covered in hair and stains that would only be other bodily fluids. We pulled back the duvet and the undersheets were also in the same condition. The pillows were stained with sweat and other unrecognisable things. There was no fresh sheets on offer as we offered to help the concierge change the bed. Then as we lifted the bed up to fix it as there was a leg broken, we found some condoms, tissues and hair. Absolutely disgusting!! Then we noticed all the skirting boards were covered in dirt and the floors hadn't been cleaned. It was a total disgrace.
We felt very uncomfortable staying but we had no other option as it was 1am. So we to make do and strip he dirty sheets off the bed and pile them up in an already tiny bedroom. We then found a blanket and used one of the pillows that was the least stained. It was the worst experience we've ever had.
Then the next day at around 5pm, we flushed the toilet. We returned at 12am and found the the cistern had still not filled and the toilet was still flushing. So we text the concierge to fix this as soon as possible. So that night we did not sleep at all because of the running water and the fact here is no door for the toilet and it is so close to the adjoining bedroom. Since the toilet was broke, it could not be used and we had to go to local restaurants to use their toilet down the street, an absolute disgrace. To not have the basic amenities functioning at all was a total joke. This is two nights in a row after long travelling that we did not sleep. The following night we were so annoyed and angry at the room , we stayed out in Lisbon just to avoid going home because it was such a nightmare and we felt totally scammed after paying good money for the room! Most over priced room I've ever paid for.