Duogo waited for us and met us at the door when we arrived, then he gave us a personal tour of the house and oriented us to the city using a handy guest guidebook prepared for the guests. The apartment is on the second floor. One night the noise in the building was loud from neighbors over this apartment and I texted Duogo - he couldn't promise assistance but, in fact, in a few minutes it quieted down. He also made a trip back the next day to repair something that wasn't working well for us. Very responsive, very clean, lovely and well appointed unit. The only negative thing is that the third separate bedroom (the primary reason we rented this unit) was super tiny - hardly bigger than a twin bed. Instead of sleeping there, our third person slept on the living room couch which was actually very comfortable. Just be aware that the third bedroom is tiny, and the other two are large and beautiful. This is a nice Airbnb that is incredibly well situated in the area a tourist wants to be. I'd just rate it a bit on the expensive side, but it's a lovely unit.