The Santos family were amazing communicators. They check up by messaging you, gave lovely recommendations and brought us what we needed when when basic necessities ran out. The apartment isn’t the most luxurious. You are well located, but it’s small even for 2 people. Not the most comfortable bed/pillows. You can tell the place is on the older side (bedroom and main living area) but they do try to keep it well maintained (renovated bathroom, kitchen also very clean). Our stay was okay. If you want a great host experience, they are great.