Unfortunately, I have to write a negative review (for the very first time in my life), since the unfavorable experience with Air Bnb, and this apartment completely destroyed our vacation.
I booked an apartment for my friend and me, we travel all around the globe together, and we never had any negative experiences.
When we first came into the apartment, on our arrival after a long trip, we went to the bathroom.
It was completely empty. No soap, no towel, not even the toilet paper. We searched everywhere but couldn't find anything.
The bathroom was empty, as if no one ever lived there and no one was expected to arrive either.
When I contacted the owner, she told me that I should look in the room under the bed to find towels. She told me someone could bring us the toilet paper and the soap the day after. Of course, it was not an option to wait for 24h to get the essentials, so we went out and bought all the things needed in the bathroom.
I need to mention that all the essentials were marked in the apartment description on the AirBnb website.
Secondly, when I sat on the chair next to the table in the living room, I immediately fell down and hurt myself. It turned out that the chair was broken, but was still put next to the table as if it was safe to use!
The first impression of the apartment was old and cold, so we went out to change our mood and give it a second try, as we were very excited to be in Lisbon.
We got home around 23h, we wanted to take a shower, and then the shower agony began! It took us 40 minutes to figure out how to turn it on. In the end, I was obliged to call the owner to ask her. She sent me the short video, and we realized in 1 sec how it works.
She could've sent me this video earlier on our arrival, since she obviously had one, and we were obviously not the only one struggling with the shower!
In the description, it was also marked that the apartment had air conditioning. Well, this also is false. There were two heating objects, not working very well, which were insufficient to warm our rooms. As a result, we were freezing all night long, and we felt sick.
Not to mention the ubiquitous noise! The party on the cross of the street until 2 am, the renovation in the apartment just above ours, starting at 8 am, the neighbor's noise - we could hear every single person coming in the building and getting out from it. (I know that this doesn't have anything to do with the apartment itself, but it was just "the icing on the cake" for all the negative experience, and it made our stay even worst, as we couldn't get any sleep during our stay.).