Ana is a superhost and great communicator, ensuring a flawless visit from arrival to departure, even offering solutions to unexpected challenges. Anabela checked me in and gave full orientation of the apartment, plus there's a helpful folder and web page of info to guide guests. The apartment itself was just perfect for me, exactly what I was looking for, including elevator (rare) and AC (also rare). Kitchen is well equipped, and there's a clothes washer and drying rack. I prefer the Anjos neighborhood -- it's my fourth visit -- and I'll definitely book the same place again when I come back :)