Although we never met Carlos in person, he was so easy to communicate with and the duplex was prepared for our arrival. He checked in on my husband and I to ensure we arrived safely and to see if there was anything we needed. The duplex was in a convenient location on a major street close to restaurants and shops and walking distance to bairro alto. It was spacious and clean and although in a busy area, was so quiet with the windows closed. It has all major kitchen appliances that you could need as well as a washer/dryer. It was our first trip to Lisbon and we will definitely be returning!