In summary, this was one of the most unpleasant AirBnB experiences we have had, and we have been faithful AirBnBers for four years. Some of it was miscommunication, some of it was misaligned expectations, some of it was bad luck. I want to share our experience so you can make your own informed choice. Let me start with the good - The apartment is (mainly) as shown in the listing. The views are spectacular, despite all of our frustrations with the place every time we looked out the window at our view we would smile. Sergio leaves a fresh goat cheese and a lovely bottle of wine as a welcome gift. The cheese was so good had they been more responsive (more below) I would have reached out to know where they bought it so we could purchase it. The olive oil, salt, etc are all high quality. And Sergio absolutely saved the day and ordered a cab right away that could pull up to the door when we were checking out. Now for the not so good. Location: If you, like us, have never been to Lisbon before and have no idea which neighborhood to choose - know that Alfama is essentially a pedestrian only zone and very, very hilly. If you have a lot of luggage or a car - this place automatically becomes a bit of a nightmare. Its also very happening and you are surrounded by Fado bars singing into the night. If we ever go back to Lisbon, we will stay in another area and just visit Alfama - staying in it is just too exhausting. (But that of course is not Sergios fault, just a comment). Check in: This was unfortunately the worst check in experience I have ever had with Air Bnb. We communicated the night before we would be arriving around 2:30 or 3 by car because we were driving from Porto. No one replied to that message (or any of my other messages) that arriving with a car would not be possible and we would need to adjust accordingly. We are from Brazil, and planned our day so we would have arrived about 30 minutes before the Brazil World Cup game would start. We asked if the Brazil game was showing in the house. No reply. We texted when on our way to ask if there is anything we needed to know. No reply. We arrive at the place (as close as we can get - remember THATS when we found out it was essentially a pedestrian zone) and no one answers the buzzer. I added the company on WhatsApp, no reply. I called twice, no reply. In the end after we got back in our car and drove away worrried we might have to find a hotel, someone finally answers and says that I should have received an email with the check in information (I hadnt). When we ask this person what to do with our car, he tells us...