First off, I want to express that Filipe is a man of high principles and strong moral character. My family got caught in a difficult situation and Filipe helped us out tremendously. We were in Sevilla, Spain, ready to depart for Lisbon where we had a reservation to stay in Felipe’s apartment, when the Coronavirus pandemic exploded and my family received word that the US borders were going to close to traffic from Europe. We had to cancel the Lisbon leg of our trip and get home ASAP. Felipe’s cancelation policy is that he will make a 50% refund if you cancel before seven days prior to your visit, which is very generous for AirBnB rentals. We had to cancel on the morning that we had planned to arrive in Lisbon. Felipe had no obligation to make a refund. However, I explained the extenuating circumstances of our quick return back to the US and asked for a 50% refund. Felipe understood our situation and gave us the refund anyways and told is that he’d apply the other 50% towards a future stay. My family is very grateful, he went above and beyond all expectations to help us out of a bad situation.
Throughout the reservation process and during the period leading up to our planned stay at his apartment, Felipe was quick to respond to our queries and offer guidance on a myriad of topics. He offers a comprehensive guide of travel tips and things to do, places to eat etc., in Lisbon. Although this crises prevented us from staying at Felipe’s apartment, I can vouch that he is a Super Host in every way. We will replan our trip to Portugal when all of this global craziness subsides. We will certainly make our reservation with Felipe.