beautiful place with good amenities and perfect location to walk Lisbon. Sofia was very polite and courteous, but the check in process was a bit frustrating, as Sofia directed us to meet with a contact named Julian to check in. we contacted him and arranged a time that he suggested, and then he called us while we still on the way and blamed us for being late when we were exactly on time and he was earlier than stated, and threatened to leave when we were only 5 minutes away. he rushed out soon after we arrived to apparently meet others checking in at additional properties. the beds were fairly uncomfortable, but walking around Lisbon makes one tired enough it doesn't matter much! the place otherwise is well stocked and clean, and has a great view of the city.