The staff at Heart & Soul went above and beyond to be helpful to us. The communication was great and they couldn't have been nicer. The apartment is in a fantastic location, right in the heart of Alfama, near the famous viewpoints and the 28e, etc.. The streets in the immediate area are tiny and steep and not for cars. Fortunately, Daniel helped carry our bags. As shown in the listing, the apartment is way up high, and has a tremendous view of Alfama and the river. It also has a nice view out the back of a neighboring garden. The kitchen is small but it worked for our needs. The bed was above average - a relatively thin mattress on a hard foundation. Personally, I prefer that to a too-soft bed, so I was happy. The bedrooms and bathrooms are small, and the ceilings are low in places, so watch your head! Altogether, it felt a bit like being on a boat, which we found charming. Highly recommended!