Fran was absolutely wonderful-great communication, there when I arrived, helpful with local tips and suggestions! The flat was as advertised-a collection of guest rooms rented out individually with two common bathrooms. Fran was there every day cleaning nearly everything but there's always a chance one of the other guests could be a mess or loud. We had no issues-stayed for just over a week and had a wonderful time. The kitchen is well-appointed, the room was spacious and clean and halfway through Fran gave us new towels which was a nice touch. Location can't be beat-right in the middle of everything but far enough away it's not loud or inconvenient. The only issue was the lack of central heating in winter, but that's a problem in nearly every flat in Lisbon and we had an electric radiator which was more than sufficient for the room, but the bathrooms just got a bit cold. But again-that's a problem everywhere, so if you're afraid of a cold toilet skip Portugal entirely in winter! We had a great time-thanks Fran!