The room was very clean and comfortable, and the staff did all they could to make my arrival, stay and departure go smoothly. The person at the desk welcomed me, helped me to check in and even reserved an early morning taxi to the airport in advance to make my departure easier. I found the staff considerate in every possible way, and that meant a lot to me, as I was travelling alone (later meeting family) and it was my first visit. The room was cleaned daily, and fresh towels were provided. I felt very secure in Bairro Alto Suites. There are wonderful restaurants, small parks and lovely churches to visit in the neighborhood, some which survived the earthquake. With minutes you can walk to a park with the most splendid fountain and view of the castle, Castello Sao Jorges, and the city of Lisboa. It was wonderful, and you can sit with an amazing espresso and enjoy the view and local musicians. The neighborhood is quiet during the day and friendly. Nights are filled with people. From my room, on the street below, people were chatting and socializing, and there is a busy bar at the corner, so if you want absolute quiet and are a light sleeper and early to bed type, perhaps it would not suit you. It is Lisbon, though, a vibrant and lovely city, and I didn't expect quiet. I did not mind the noise (just people having fun and no fighting) and slept well. The room is a bit small, but good for single or two persons. Internet was great. Like all places, it was a bit expensive, and there was no breakfast or laundry facilities as far as I know, but it was well-located, friendly, safe and clean. I would go back !