Horrendous start to finish. I'd give it no stars if I could. Not easy to find apartment, its in amongst alot of high rise flats in a residential area of cascais. An old apartment and felt unsafe for 3 females. A long uphill walk to get there. Air conditioning was advertised as included in the ad and after 5 hours of communication with Olala Homes the host two fans were provided nearly at midnight. The ad has now since been amended to correct that there is no air conditioning. The sofa bed was not easy to pull out and the mattress was disgusting on it, with large brown patches of staining. We reported this to the host also as we didn't want to sleep on it but nothing was done. 3 of us shared the main bed that night as the host couldn't resolve until the following morning apparently. We also had to ask the host for a change of sheets for the main bed as there was also slightly brown staining and dried in blood stains on the sheets on arrival. We tried to leave immediately but Olala Homes the host could not relocate us or offer a solution until the following day. They wanted their nights fee for the stay no doubt. We were only offered a 50% refund for our trouble and we left immediately the following morning once that was offered by the host but they were not in a position to offer it the night previously. I had to escalate the complaints to airbnb and only then was it resolved. I would not recommend Olala Homes as host or to stay in this apartment for these reasons. Overall it was very small, cramped and very warm due to no fans or air-conditioning. It was a quick makeover job with ikea beds and cheap finishes. The sofa bed wasn't made up on arrival and obviously previous guests had just slept on the mattress directly instead of bothering to make it up and put the bedlinen provided on it. Shameful behaviour from the host to provide an unclean apartment with false information posted about the property. Shame on them for the way it was handled also and having to keep messaging and ringing to get it resolved and to involve airbnb to get any notice of our complaint. The host says on their profile that they're available until 1am to assist. They chose not to reply after 11.45pm and said they would not be able to reply until the morning. This was despite calls and messages from me from 6.55pm asking them to resolve. Would advise everyone to stay away and just book with an individual host when using airbnb. The hosts did not care and it was all about money to them.