Overall, we were very pleased with our stay! Communication was prompt and helpful before and during our visit. The apartment location is excellent and was a perfect home base for everything we wanted to see and do! It's just a couple of minutes from Rossio station. It's a nice size for 2 people. The street is fairly quiet so we were able to sleep soundly at night. The mattress was also really comfortable. It was a little chilly (visited in January), but that's pretty typical and there were plenty of extra blankets to keep us warm. There's no light in the stairwell, which is again pretty typical, so you may have to use your phone flashlight to see at night. Also, the bath towels are enormous! Very happy with our stay and would definitely recommend.