The reason I chose this house was because of all the amazing reviews about Nathalie!! And they were spot on! The apartment was perfect for our family for sure, but I think it was Natalie's attention to detail and care for us before we even arrived that made it so great. We got in super late because of flight delays and she placed a food order for us and had it waiting on the counter when we arrived at 10:30 pm!! Because we were traveling with children, this was particularly helpful, as you might imagine they were famished. She also helped us arrange airport pick up and sent lots of food recommendations, which we loved! We even had a sad incident with our 10 year old daughter getting the stomach flu early in the morning the day that we departed (think exorcism moment!), and she handled that situation with kindness and grace.
Nathalie, I hope you do come visit us in Chicago! We'd love to show you the same hospitality you showed us!
XO, The Harlans