The CHARMING Apartment is welcoming and comfortable. It is located in on a very quiet street not far from Chiado and Barrio Alto and well served by all services and many shops. The kitchen is fully equipped, with well working dishwasher and washing machine. Towels, shower and hand gel, were provided. But, the initial supplying of toilet paper and dishwashing soap was not sufficient for a 5-day stay of 4 people (the last has been provided only from the third day, upon explicit request).
Unfortunately, since the beginning of our stay, there has been a serious occlusion of the shower drain, which caused the flooding of the shower tray. We immediately asked Joana to solve the problem with the help of a technician and next to provide for the cleaning of the bathroom. Our request has been basically denied: only the manager Francisco intervened without solving the problem (he used a chemical product not sufficient to unclog the pipes).
The occlusion of the shower was not been resolved and in the evening we had to buy from ourselves the necessary detergents and clean the bathroom that was very dirty after the intervention of Francisco.
Finally, we did not receive further phone calls for updates and, the day of check out, no one showed up without any warning. Lisbon is an extraordinary town but our
evaluation of the charming apartment is just enough. Sin!