Bernardo met us upon arrival and was very nice and welcoming. The suite was clean and easily accessible. It was styled exactly like the photos. Our only down side was the noise. This spot was unexpectedly noisy. There is actually a bar below the suites that I did not know about that got very loud late into the night. Along with people constantly going up and down the stairs and the thin floors. You could hear people talking from inside the room. Other wise, we enjoyed our stay.