Communication with Ana Cristina was great throughout our entire stay. Although she was not able to be in town to meet or greet us, her friend Simone lives a couple doors away and handled everything for the apartment. When we arrived, she explained everything and gave us a restaurant recommendation for dinner and directions to the nearest grocery stores. Simone also ordered a cab for my mom to the airport on her last day, and that cab charged less than half the amount of the one we took FROM the airport to get to the apartment! She and Ana Cristina also provided tourist tips prior to our arrival so we were ready as soon as we got off the plane. The apartment is located just steps from two of the best viewpoints in the city, a 10-15 min walk from Castelo Sao Jorge, but also far away from the major tourist sites, so is quiet and peaceful. The apartment is part of a rowhouse complex with a private courtyard for the owners and a gate that is closed nightly to the street for added security. The nearest metro station is about 15 minutes by foot, and during our stay, the 28 tram stopped far away from the apartment due to track maintenance that prevented it from continuing on its usual route much closer to the apartment. This resulted in a 20 minute walk uphill from the temporary terminus, but this is not the normal situation. The apartment is well-located for exploring the Graça and Alfama neighbourhoods.
On the other hand, be aware that the apartment is billed as "self catering". There was no laundry detergent (even though there is a laundry machine), and no coffee filters (even though there is a coffee machine). It's understandable that you will buy some groceries and food for your stay, but if you're staying only for a few days, it's not practical to buy these items, so it would have been nice if they were provided, as they are in other AirBnB lodgings I've stayed in. All this said, when we requested, laundry pods and coffee filters were brought over promptly by another person, Rosa, but with the indication that these are not normally provided.