Nuno was very friendly and communicaiton was good. He was always ready to help. My main critique is the lack of a heating unit as standard in the room. Nuno mentioned that I would book the same room with a heater, for more money. I find that to be excessive price gouging in a cold winter.
The second issue was the pressure or volume of hot water in the shower. It was barely enough to get wet and rinse the soap and shampoo off. Very disappointing experience.