We were robbed while staying at this Airbnb. The police reports state no signs of forced entry leading us to believe that the trespasser had keys to the flat. They sifted to every corner of our suitcases to take Laptops, cash, golden jewellery and even branded flip flops. Our total loss is at ca. 4000 Euros. The first thing FLH said when I called to inform them was that they did not have a spare key. However, I asked them to accompany us once the police came to the property. Suddenly, when the police asked them, they admitted to having another spare key. I find it extremely hard to fathom an Airbnb run by a professional rental company does not keep spare keys or worse, lies about it when we ask for help. FLH refuses to take responsibility to this date and never followed up on the situation thereafter.