The hosts are completely inexperienced. A lot of miss information on my check-in, that was made by the lady responsible for cleaning. She was the only staff I met on this hostel. it was said to me that there was no room available, and they forgot to tell it before. After complaining they put me in a room, buy there wasn't towels for my partner. The towels arrived at the night after. How the heck a hostel don't have towels. The apartment was very clean, but there is small repairs needed, e.g. you can't take a shower without flooding the floor.
And by the way, I saw Catarina only once, when leaving. This is actually a hostel, without staff, without experience on hospitality sector. It was my worst experience so far in Portugal.