This apartment is just a few steps from being perfect. First the positives. Communication was very easy and prompt. The location is fantastic. About 200 metres from the Chiado-Baixa subway stop so right in the heart of Lisbon. Tram 28 rolls by the living room window. The apartment is very clean and well appointed. Individual air conditioning controls for the living area and the two bedrooms. The building has a small elevator which was nice as the apartment is on the third floor. Super secure door so if you worry about safety this would work. There were some issues though. When we arrived we noticed several deficiencies which I brought to Ema's attention. The shower cord in the main bathroom had a whole in it and leaked profusely. The huge closet door in the master bedroom rubbed on the floor and would not open easily or fully. A majority of the light bulbs in the second bedroom were burned out. The dishwasher was not attached to the cabinetry so when you pulled out the drawers to load the dishwasher it would fall forward almost out of the counter. There were no dish clothes or paper towels to dry dishes with. The sliding door between the kitchen and the living room was stuck as it was wedged on the floor. I sent an email to Ema on the night of my arrival and she said someone would come by the next day to address this concerns but no one showed up. No follow up either. This property is managed by a rental firm so this may be the issue. This could be a brilliant apartment but for the lack of "owner care". If you worry about help and support in your rental this may not be your best option. If they address these issues in a timely and professional fashion this will be a brilliant rental choice