My husband and I stayed here for the first stop on our honeymoon and it was perfect! Ana responded to texts and AirBnB messages very quickly and they were both very helpful and accommodating.
The apartment is all that they said it would be - clean, comfortable, close to lots of stuff, right next to a Tram 28 stop, and right in the heart of Alfama, which is a great district to walk around in and try new shops and restaurants.
The washer and dryer (in one!) were super helpful and easy to use.
The tram was a little loud when going to bed, but it didn't keep us up at all. At the end of May, it got a bit hot upstairs in the bedroom, but the fan helped a lot and made for a pleasant atmosphere.
I highly recommend Ana and Fatima. They are perfect hosts.