The whole Chiado Lofts team was fantastic. They work together to make sure that questions are answered quickly, that everything is well-organized for the guests, and that generally everything goes smoothly. The place is fantastic, fairly large for a European studio, and is clean and modern with a newly remodeled bathroom. It was really nice how clean the place was when I arrived. Also, there were small touches waiting for me (such as a bottle of wine and a list of suggested restaurants) which were also great. The apartment is centrally located, and within walking distance of essentially the whole city. It did not bother me, but it is on the fifth floor of a walk-up. If you have trouble with stairs, this would be an issue. Overall, the place was great!