Dissapointing
We booked this flat for a week for a family reunion holiday. 6 in total, 2 with mobility issues. Due to this the flat seemed ideal with a lift and on-site parking, despite being quite pricy.
In advance Madalena was helpful and responsive on the AirBnB platform. But we never met her.
We were given a phone number for Diogo who we should call on the day of arrival for the check-in.
On the day of arrival I received a text message from Andre asking us to let him know once we had already checked-in, this was confusing as it did not match previous instructions. When I reply asking for clarification we get a series of short answers and a key code to self check-in, no host check-in as advertised.
On arrival we managed to get into the flat but had great difficulty figuring out the mechanics of all the electronic blinds and light switches. I mentioned this to Andre but got no response. The flat instruction manual was empty. All of this hassle could have been eliminated if someone had come to check us in or made a follow up visit later.
The flat is lovely and as pictured. You can tell it has never been lived in.
We did not receive any instructions on where to park. We came with a large van to transport everyone, including those in our party that have difficulty walking. Parking on the street is very congested, it’s difficult to find space. I reached out to Andre to ask if we had access to the basement carpark and receive a very short answer of yes, you have 2 spaces. No explanation of how to access.
I had to chase the host on the AirBnb platform to get an answer. We were meant to have a electronic remote in the flat prior to arrival which had gone missing (they didn’t check this prior to our arrival).
Finally someone came over the following day (we were already 3 days into our reservation) to look for the electronic key.
Not believing we didn’t have it they searched the flat, then gave us a key for the garage which we could only use from the inside. We had to then pull the electronic garage door open manually.
Since finally an actual person had come to the flat, before they left we gave some feedback on the difficulties we had with the flat so far. His response was “when are you checking-out?”.
Overall the flat is nice, the view is fantastic but the hospitality of the staff running it is seriously lacking.
Tips:
Be prepared to spend a bit of extra money on toilet roll / dishwasher tablets etc as they only give you enough to last 1-2 days.
You get 1 hand towel and 1 bath towel per person, if you need more bring your own.
Fridge / cupboards on arrival were completely empty you can stock up at the convenience store around the corner.
Underground car park is no good if you have a large vehicle.