My boyfriend and I really enjoyed our 3 night stay in the appartment. Patricia was kind enough to accomodate for our early arrival in Lisbon and let us meet Johanna, the maid, who was very nice and spoke english and french. We found it perfectly situated in a quiet neighbourhood and about a 10 minute walk from the center of Graça and the Alfama. Although we never met Patricia, she was always readily available to answer our questions. The bed was also very comfy! I gladly recommend this appartment to all.