The apartment is small and a bit dark, but very cute with a tiny little patio. It was totally sufficient for a short city trip. The apartment is really well located in the historical quarter 'Alfama'. You have nice coffee shops and restaurants conveniently situated and a lot of sightseeing spots. The Tram 28 stops just around the corner.
The only negative points are the high humidity in the aparment and the neighbours dog, which can be quite loud at nights. Otherwise the apartment was clean and proper.
We only had direct contact with some friends/relatives of the owners, since they weren't arround, but the communication with them by sms was very uncomlicated and they informed us timely. They seemd very friendly and helpful.