Ricky was very kind and helpful. He offered to have a driver pick us up from the airport, and even though our plane was delayed and our luggage lost, he was very accommodating. Alfama is a beautiful part of Lisbon, and the apartment is a wonderful area for exploring. It is a cozy apartment. There are some steep stairs to the apartment, but this was not a problem for us. We loved this apartment and would recommend anyone visiting Lisbon to stay in Alfama.