We had a rough experience with Diogo. Upon checkin, when my wife requested if we can enter the apartment without our shoes (for hygiene reasons due to us traveling with 3 months baby) Diogo got offended and got into a heated discussion. Then he asked me to cancel the reservation when we were already at the apartment with our luggages at 6pm and with a baby crying. Finally, we realized elevator can’t be called from the 3rd floor where apartment is located and he promised to call someone to fix it, which didn’t happen by the next day. To his credit, he agreed to us checking out the next day and agreed to refund the money for unused days after I complained about the situation to Airbnb, maybe he didn’t have much option but he agreed in the end.
Bathrooms weren’t clean (there were hair all over the desk with mirror) and furniture in the apartment has gotten quite old, so don’t expect to find the apartment in the pictures