The little flat is located very nicely in Alfama, one of the oldest parts of the town with many narrow alleys, roads up and down, bars (Fado hot spot area) and cafes. The view from the window is beautiful: overlooking the Tejo and roofs (and most times funny huge cruise liners); it is also located close to the Metro station Santa Apolonia that includes a small supermarket.
The flat itself has a great old but clean and renovated charm; the low ceilings didn't bother me much (1,75 metres tall) and the kitchen offers the basic things you would need for cooking. We were two friends and fine in the apartment, more people mind find it a bit small, the double bed is in a small room without a window (you can leave the door open though).
We dindnt meet Paula personally as she was away on holiday, a friend of hers met us and we were greeted by a lovely wine and Pastel de Nata! Beforehand we received many tips by message and there are also guides in the flat.
If you are a couple or friends and look for a really good Lisbon area and a genuine feeling for the old houses and its people, this place is right for you - we enjoyed our stay!