Communication was friendly, helpful and fast. The apartment was easy to find with directions and photographs. the location is great, and with easy accessibility to about everything in Lisbon. Inside, all was exactly as described. I can't comment about the kitchen because I wasn't inclined to cook. I didn't find it excessively noisy, considering the location, although I was there for Friday and Saturday nights. All in all it was a very comfortable stay, and I happily recommend it.