Joana made us feel very welcome in her emails before we arrived, and communicated in a timely fashion at all stages. Her apartment is located centrally in the old part of Lisbon and is very accessible (last bit on foot). The apartment was clean, open and airy, well-equipped, and the bed was very comfortable. Joana arranged for a driver to pick us up from the airport and take us to the apartment, carry our luggage upstairs (4 sets of stairs), and give us information about the area and transport options. We thoroughly enjoyed our stay and would recommend Joana's place for an authentic and beautiful sojourn.