Isabel was very nice, helpful and very accommodating. The apartment is in a great location with lots of restaurants, services and attractions nearby. It's only 14 minutes walk to Cais to Sodre and Rossio. There's plenty of options on public transport to take you anywhere in Lisbon and nearby places. The flat is located on the first floor so there's only one lot of stairs, it is nicely decorated and it is as it appears in the photos. Great wifi too! We had a great time in Lisbon!