Carlota was a wonderful host and met us with the keys exactly when we arrived. She told us lots of information about the area, transport and so forth then and there. She also followed this up with a very helpful email with lots of other tips, including an insanely cheap and rather authentic restaurant that served a delivious three course lunch replete with wine and coffee for a measly €6.50. Great tip. The apartment itself was perfectly located, you can almost touch the famous trams as they go by at the corner of one of the balconies. Leaving aside the nearby tram stop, the apartment is central so you are in a (healthy!) walking distance from most of the main areas. We realy enjoyed our stay in the apartment, the sofa was comfy the kitchen adequately equipped. There is even a little bath and a big tv! Great stuff. Our only complaint was that there were noisy building works outside on some of the days. But this was not our host's fault, was only annoying on two of the days, and is obviously a very temporary greivance. (And in fairness, it could happen anywhere else as it seems like 25% of Lisbon is under construction!). In any case, it forced us to get up and out and see the beautiful city. We thought the apartment represented excellent value in a great location. We thought Carlota was really kind and helpful, and she even offered to make herself available (via whats app) if we had any questions or ran into any problems. Lovely lady, lovely apartment, lovely holiday.