The apartment is conveniently located in a nice neighborhood with restaurants, supermarket, bakery and coffee places within 2 blocks.
We did not meet any of the hosts, however contact was good via whatsapp and airbnb messenger. The key of the apartment we could pick up with the doormen of the building.
We had a pleasant stay in the fully equipped apartment and everything you need is present even if you would like to cook for yourself.
When you enter the building there are a few steps you need to take before reaching the elevator. Wheelchair access is available via the parking garage. Let Antonio and Raquel know if you require the key to the garage. If you arrive by car free parking is available inside the building.
The only nearby public transport is the touristic tram 28, which is great, however most of the time you are like sardines in a tram. There is a metro station in about 10-15 minutes walking distance.
We would stay here again in the future if the opportunity arises.