The house was dirty, with dust. The dishes had leftover food attached and the pots were greasy. The bathroom had hair on the floor and in the bath.
The gas was not working. We called Feels like home and they said they would send a maintenance team. We went out in the afternoon so they could take care of everything. When we got back there was still poorly washed dishes and we didn't have the gas to take a hot shower or cook. We also had some questions regarding the exhaust fans making noise at night. They didn’t bother to answer.
We spoke with the support of airbnb which immediately helped us. We cancelled the reservation, left the house and had to look for accommodation again.
We sent a complaint email to Feels like home which took 10 days and 2 follow up emails from us to respond.
Terrible customer care.
Having a dirty house is always bad but in times of covid it is unacceptable. And not once did they seem concerned with any of this.