We loved our stay in the apartment. Sadly we didn't get the weather to sit on the balcony but with the right weather it would be a great place to rest after walking the hills of Lisbon. We didn't meet our hosts but they communicated with us pre arrival and provided us with lots of great tips on where to eat etc. Check in & out was easy and hosts were responsive to queries. Apartment is in a lovely neighbourhood and everything you need is nearby. There are 4 flights of stairs so not for everyone but helped us walk off all the fabulous food & wine we had! 4 stars for cleanliness was due to a minor issue in the bathroom which I'm sure will be resolved. I haven't worked out how to do half stars or it would be 4.5. Would definitely stay here again!