I was staying at this place to do some very important business in Lisbon so I needed a reliable internet connection. There were a number of occasions when it was very slow or just simply not available. I was not the only person to have this problem and one lady was very irate and shouting at staff because of it. After trying various places in the building, I simply took my lap top to the cafe across the street where it worked perfectly. I really did not have the time to get into protracted discussions about it nor hang around whilst they rebooted everything over and over, many many times, without success.
I found that when I complained the attitude was to immediately attempt to put the blame back onto me. I really did not have the energy or the time to keep arguing my point and find myself being unheard or dismissed. Despite saying many times that I was very busy, they didn't quite grasp it. For example, when I told them (at their insistence) that the internet was not working AGAIN but I was too busy to get into the same lengthy investigation as before, I was asked whether I would like to have a tour of the rooms upstairs "they are much nicer than the ones downstairs, very ornate". I declined, obviously, but I still can't grasp why they would think I would want to given what i had just said. Once again, I left and went to the cafe across the road to do my work. My computer worked perfectly there. It is my belief, that the internet connection is intermittently weak and when a number of users access it at the same time, then it simply becomes unavailable or kicks you off.
Be aware that this is not someone's home - basically its a hostel but without a staffed reception after 5pm. Be also aware that, although it may have been a palace at one time, it certainly is not now. The rooms are very basic more like a private room in a cheap hostel, nothing more.