Ana responded to all our questions quickly and she was at the apartment to welcome us. The apartment had everything we needed and Ana even welcomed us with a bottle of wine and some flowers. We had some problems getting the heating started but she responded right away and helped us. There is an elevator in the building, which was a big help with our luggage. The apt. is in Graça, which can be a bit of a hike, but there is good public transportation to get you there and shopping is just up the street. We really enjoyed our stay there and Ana was an excellent host.