Glenn and his colleague Paulo were brilliant! We loved the flat, great location - close to a pretty square with a mini supermarket and Copenhagen bakery, great for breakfast supplies which we enjoyed eating on the terrace. Paulo met us outside the apartment with the keys and gave us some great recommendations along with a folder with all information we needed (bus/train/tram lines, restaurants, main attractions etc). check-out was easy. We had an evening flight and we were able to leave our bags in Glenn's office whilst we enjoyed our last day in Lisbon. Would highly recommend!