If I was only rating Cristina it would be a 5 star. The bed was super comfy, crisp, clean sheets and clean room. Cristina was easy to work with. The one reason I gave it a 4 was because the bathroom had a really bad odor. We didn't notice when we arrived as the room was all open. When returning from dinner the smell was horrible. Smelt like raw sewage. We could smell it throughout the night. We had a very early flight next day so we were only there that evening or we would have said something. Not sure if it is the pipes but was horrendous.