Someone with a key let themselves in to our apartment while we were out exploring Lisbon. All of the windows and doors were locked when we left for the day. My laptop and bag had been stolen, someone had been through all our belongings, throwing out all the clothes from all drawers looking for valuables.
The police attended and I have a police report. My laptop has since been located in Moldova but neither the host or Airbnb have offered any support with an insurance claim and wash their hands of any responsibility.
You expect when staying in a hotel or Airbnb to make sure you don't leave any valuables laying around but you hope that the items you can't carry around with you all day are safe, locked up when you leave.
No-one should have had access to our apartment while we were out. There was no cleaning service booked and no need for anyone to enter.
I would not recommend staying in any of Lovely Stay's apartment as I imagine this is the case for all of them!