Hi there. I dont have anything like the examples provided and really did not know where to include so picked here. Its more a behavioural issue with which I'm certainly not used to at Airbnb. It all started with the publicity about guests free pick up from airport. So I enquired and the instant answer was that I would not be ilegible because we had a small pet with us. So I reply by saying that people travel with pets all around the world and the we had a dog carrier so didnt understand why this would be an issue and most importantly suggested host should indicate upfront about any restrictions as in our case that aspect was particularly important in our decision to select their property and that because of that reason I felt discriminated against and vitim of false publicity. Then, hosts changed their mind. Second, we didnt feel pleased at all at the fact that hosts called us several times while at the airport threatning to send their driver away because we were delayed and driver was waiting for 3hrs or something. I replied by reminding them that the reason we expected a very late check-in was because we were travelling from Angola and so had to go through 2 critical processes at the airport before being released namely 1. Take Covid 19 test as it was mandatory for travellers arriving from Angola and 2. Need to go through procedures associated with entry authorization for the pet, so reminded host that there was no need for the driver to arrive at the airport early, and so we could very well coordenate once done with the two processes to leave the airport to the house. Third, host sent a worker to fix the bath shower. The work envolved use of products which left a very strong and unpleasant smell in the toilet for practically all the duration of our stay as the toilet has no windows to ventilate. The gentleman was kind enough to excuse himself on behalf of the hosts and even left us a spray to help the smell go away but unfortunately after 3 days using it all, there were still a mild smell. I communicated the hosts and showed my disappointment and mentioned that we didnt understand why the repair could not have been done prior to our entry. Last but not least, I was also unpleased by the fact that the house had spare pillows but no pillow cases availaible. No microwave or trash bags were available either. Have communicated and only the trash bags were supplied. Overall, the house is not well maintained and cared. The pictures in the application do not represent the real status of the property. Our stay was very unpleasant, at some point I even discussed about cancelling but was unmotivated by the cancellation policy and warning that I would need to immediately leave their property if cancelled (what if I cancelled only from the following day?). I had two small children with me which made this whole experience even more difficult and highly unpleasant. I hope this can serve as constructive feedback for the hosts to improve and the experience for the future guests. Thank you for the opportunity. Tatiana