Once dropped off by the transfer service, the key got stuck in the street door. There was a huge issue with some guests being locked in the building and one being locked out on the street. The communication with the company lacked urgency, with an urgent issue. They requested we wait 45 minutes with 2 people locked in an apartment lobby (not the room), and another locked out on the street at night. I realized that they do not own the building so there was not as much they could do but if they are going to rent an apartment inside a building, they need to take some responsibility over the building as well. The shower was not clean and did not drain. The rest of the apartment was very clean, spacious, and beautiful. Great location within walking distance of anything we wanted to see. Although in the bar district, it was not loud.