There really needs to be some basic kitchen stuff provided. Why is there no salt or pepper? Why is there a coffee machine with no pods provided? These are simple things that cost almost nothing but give the guest so much satisfaction. Other AirBNBs I've stayed in provided these items. Why don't you?
While communication and check in was easy, and the apartment was spotless, this apartment is just ok. There are two issues main issues with it:
1) There is zero personality. The furniture is cheap IKEA stuff. The walls are pretty bear and the inside feels very cookie cutter.
2) The kitchen has zero condiments/basics. Every single AirBNB I've stayed in that has a kitchen (yes - including those in the COVID era) also provides some combination of salt/pepper/cooking oil/coffee/tea etc. This flat provided NOTHING. When I rent an AirBnB with a full kitchen, I expect more than just bare cupboards. Guests should not have to buy salt!