This is a property managed by a company, not a person/family. Their office is about 20 minutes’ walk/10 minute drive from the apartment, and you need to go there first to get the keys. Since it’s just a lockbox at the office, they really should consider just putting a lockbox at the property, or installing a digital lock system. It’s a huge inconvenience to get the keys, which isn’t made clear in the listing. “Greeted by host” is a stretch - we were greeted by no one, even when going to the office to pick up the keys.
Upon arrival to the apartment, the wifi was not working. They didn’t even have the correct information for the router that was in the apartment. Though they left us a hot spot when I contacted them, the actual router in the apartment still did not work even when they swapped out the info for guests.
There was peeling paint and mold in the bathroom.
We booked this spot primarily because of the balcony (great city view) and the washing machine, so we could pack light. The balcony would have been nicer without the dirty mop and bucket. The washing machine imploded - literally, glass everywhere - and they didn’t initially offer to have our clothes cleaned of the glass that ended up all over them; we had to request that they be cleaned (we were on vacation!!). My friend and I had to Uber to a mall to buy new clothes because their response to the situation was not swift - took 2.5 days to get our clothes cleaned and back in our hands. We asked for them to either meet us with our clothes or reimburse us for Ubers/expenses, and they did neither.
Very disappointed overall. Would NEVER stay at another LovelyStay manager property.