Fomos alvos:
1) De engano por via do anúncio que, embora dispusesse de um aviso relativo aos hosts residirem no mesmo prédio, não avisava que a cara era partilhada, isto é: piscina partilhada (não privada, como titula o anúncio no Airbnb, garagem partilhada, churrasqueira partilhada);
2) Contrariamente às leis locais, em particular tendo em conta a época especial em que vivemos, foi-nos proibido qualquer barulho após as 23h - mesmo sendo a hora limite as 00h no distrito de Lisboa ao fim de semana, invadindo o nosso espaço, as 22h30 para nos alertar e proibir sequer de conversar, 1h30 antes do limite.
3) Por último, e o ponto mais grave que refleti junto do Airbnb, o host Mário coagiu-me a dar-lhe o meu Cartão de Cidadão para ser fotografado, uma prática proibida nos termos da lei 7/2007 (art. 5), caso contrário não abriria a garagem para nós abandonarmos o espaço no dia do check out, embora tivéssemos deixado tudo limpo e sem qualquer estrago.
Pelos motivos apresentados, dei entrada na plataforma e nos trâmites legais queixa, particularmente pelo motivo apresentado no ponto 3, que foi testemunhado por terceiros.
Evitem este espaço ao máximo!
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We were fouled - don’t get into this mess:
1) Absolutely false advertisement that, although there was a notice regarding the hosts residing in the same building, it did not warn that the same was shared, particularly: shared swimming pool (not private, as stated in the Airbnb advertisement), shared garage, shared barbecue, basically nothing private besides the bedrooms, kitchen and toilets;
2) Contrary to local laws, in particular taking into account the pandemic time we’re living in, we were prohibited from making any noise after 11 pm - even though the time limit is 00:00 in the district of Lisbon at the weekend, as the hosts invaded our space, at 10:30 pm to alert us and forbid to even talking, 1:30h before the limit.
3) Finally, and the most serious point which I made I formal complaint with Airbnb, host Mário coerced me into giving him my Citizen Card to be photographed, a practice prohibited under Portuguese law 7/2007 (art. 5) , otherwise it would not open the garage for us to leave the space on the day of check out, although we had left everything clean and without any damage (he stated we damaged things and asked for 340€ for material damages that were absolutely unexplained,
As by the reasons mentioned, I presented to the platform a formal complain about the procedures that took place, particularly for the legal matter within point 3, which was witnessed by third parties.
Avoid this place at all!