From the moment we began communication Artur was amazing. Our train was really early and since we couldn't check in Artur took our bags and held onto them for us until we could so we were able to explore the city without lugging our packs. When we met him he came prepared with maps for us and traditional pastries. He was a bottle of joy and happiness. When it was time to check in he brought our luggage and helped us with it as well. His mother was there to receive us as well, and she was very adorable and nice too!!! The pictures do not do it justice! It is more beautiful in person!! I would come back to Lisbon only for Artur and his place. They are very sweet people!