Communication was great. Sophia met me when I checked-in. The location is absolutely amazing. Other reviewers have commented about the second bedroom requiring walking through the first bedroom to get in. This can pose an issue if you are booking for a group. The other issue is the unit is located on the third floor and the stairs are quite steep. Other than the two potential issues listed above, the unit is very clean and renovated. I only stayed for one night so I can not comment on other specific issues.