Check-in was very convenient because we arrived very late at night, and it was managed by the Hostel across the street.
The house though had a smell of mold, which we thought was originally related to the hot weather and humidity only to realize the next morning that the mattress was completely moldy. To top that off, the mattress is not the correct size for the frame, so part of the bed is on an angle at the edge of the bed frame.
Wi-Fi was very weak/spotty, it was impossible to use it for work. I had to rely entirely on the Wi-Fi of cafés and my own mobile data. The table in the room also fell off the wall the moment I put my laptop down to start working.
After this, we were so frustrated, overwhelmed by the smell, lack of quick communication with Reagan, whom we did not meet but only heard come home at 6 in the morning, that we decided to look for a new place.
Despite all these problems, after we had already left we received a message of apology from Reagan wishing us a good time in Lisbon, plus a full refund for our stay.