Checking in was not easy, because you had to download a special app to open the door (the lock on the front door of the house was not good, anyone could get in).
After booking the room, we went sightseeing. On returning, the app did not work, the room door would not open. Then I noticed that the reservation was cancelled a few hours after check in.
We called the number provided, where they were not helpful at all, they just said that the reservation was cancelled, let's look for accommodation elsewhere. We indicated that our luggage was already in the room and we would like to pick it up.
Or, when we asked why the reservation had been cancelled, they said that the electricity was faulty and the room was not safe. We found this interesting as there was electricity everywhere and in the event of an electrical fault it would have affected the whole house, dangerous I would think.
As it is a chain we asked for help to book other room. The reply was that everything was full and we would leave the building immediately. We continued to ask for our luggage.
We finally got our bags but it was a very bad experience, I wouldn't wish it on anyone.