Beware - the integrity of this host is questionable. We were very excited to stay here, and had booked in April for a July trip. We were two people. In June, our family decided to join us and since this Airbnb had three bedrooms, we kept this place and notified the host via Airbnb messages 10 days before checking in. She responded saying yes, the three bedrooms will be ready and reservation is confirmed. When I noticed on the day of traveling that our guest count was still 2, I went to change the reservation as the listing said it would be $47/night more for guests over 2. But the Airbnb app would only let us make changes on a desktop. When I arrived, the host’s mother was there. She did not speak English. When flavia asked us why more guests than 2 arrived, I reminded her and sent her the screenshot of our messages. She said she never received that and contacted Airbnb. Airbnb charged us $1000 more and said the price was requested by flavia. The expected price increase based on what’s advertised in her listing was $350 plus fees ($400 total) approx.) We were charged $600 extra incorrectly. Flavia said she never changed the price and agreed that we had been charged more than we should have been. However, she said she didn’t have to refund us the money. (I have another screenshot of these messages from her).
So after spending six hours trying to resolve this (11pm to 5am), she sent us $100, Even after she agreed we had been charged $400 more (she didn’t agree to the full $600).
So:
1. Her listing is inaccurate. Her argument is that we should have tested out the dates to confirm full price. We did and it still came out to $400 less than what we were charged.
2. Her communication was terrible. We texted her four times day of traveling and did not receive any responses. When we did get a response, it was a rude “you said 2 guests, 4 arrived...handle it with men of Airbnb.” No empathy even after we explained everything. She believes refunding 15% of what she owes was doing us a favor.
We are currently in dispute via Airbnb support.
The house itself is beautiful. There is no air conditioning or fans so that is not fun at night. Do not open windows at night for air because mosquitos get in. I woke up with 8 bites the first night and learned the hard way.