My wife and I do not regularly complain but upon arrival we found no electricity in the unit by which I had to repair myself. After we had the lights on we noticed the floor was quite dirty along with a un flushed toilet. We washed the floor ourselves, I reported these findings to Magda a few days later requesting fresh towels if possible along with the continuing electrical issues. We could not operate the A/C or simply make a cup of coffee without the breaker tripping. The response was underwhelming , no fresh towels provided for less than 7 day stay, we stayed for 5. The response for the electrical issues was « quote this is weird, no issues in 10 years but still did provide an electrician to investigate. Response on dirty floors was the team is very good, somehow blamed us for not reporting immediately. Lisbon was a great city to visit however we would not recommend this unit for anyone.