We arrived early in Lisbon. We headed to the airbnb. Call Luis, Catarina answered.
According to what Luis told me, we could leave our suitcases in the apartment and go until it was time to check in. None of that happened, Caterina was upset and told me that she couldn't solve anything that we had to wait for.
We waited for more than two hours with our suitcases downstairs (cold) until it was time to check in.
The cleaning girl was upstairs in the apartment and told us that she didn't know anything.
That no one informed her that we were downstairs waiting. I was about to cancel and go to a hotel, no one else ever called. The perfect location, the tiny bathroom. but cozy.
No communication what so ever.