Was a great location for our parents, nestled in the heart of Alfama and easy to find. It was great that they were on the first floor, they did not have to do much climbing (great for more elderly people).
Luis was great with communication, and was able to accommodate an early luggage drop off for us (he mentioned this wasn't always an option but he was able to do it for us)
It was a bit smaller than expected, but it is quaint and cute. Would work well for a couple or two friends travelling.