Host was respectful and communicative, even pointing out local amenities if the apartment could not provide. Unfortunately, the bed and furnishing were old and uncomfortable and the neighbors headboard beating against our walls kept us from sleeping on our first night. The photos show the sofa covered. The bed was a dated collapsed spring mattress. Two pillows were flat/ lumpy
We requested to check out on day 2 before noon and the host agreed to refund us for the 3 days we did not stay. After checking out, he only refunded us for 2 days which he explained was in his right. We couldn’t prove the noise or furniture issues in accordance with the Air B&B “Aircover” policy and he couldn’t find another guest to take the place for the night we did not stay.
We paid the full service fee and cleaning fee for 1 sleepless night on Christmas Eve plus premium hotel rates for last minute alternatives. This cost was more than half the cost for our four-night reservation.