Ana was great throughout the whole process.
Before we met she sent us a lot of information on how to get to the flat using different transportation modes, she was quite flexible with the arrival times and very friendly.
We felt very welcome in the flat which is nicely laid out and had guides (esp. a good one on tramway routes) as well as a map of the city.
All in all a very lovely flat in a picturesque area of Lisbon. Would definitely recommend