Our room was nice and the facilities clean and as described, contact with Alexander quick and easy.
Unfortunately we were given an old door code which is why we had to rely on other guests (luckily one person was there) to open the door since no staff was around for check-in (keys were left at reception).
The elevator is rather old so one needs a bit of patience. it can take quite some time for it to arrive.
Location is convenient, close to various public transport options and in waking distance to the popular quarters. Since is located directly at one of the big streets there is a lot of traffic outside, but it's a city and we did expect that.
all in all a good place to didn't a couple of days in Lisboa!