The two things that stand out about Joana's place are the location and the actual apartment. The apartment is located in the heart of vibrant Bairro Alto area, with no shortage of great places to eat, drink and shop on your doorstep, you will really struggle to find a better location to spend your time in Lisbon. Secondly there is the apartment itself, we were really impressed with the size and the style of the decor used throughout. So it was a great place to chill out and relax for a few hours, after pounding the streets of Lisbon.

There were some areas of improvement. Many of the issues probably would have been spotted had there been a proper check-in process. Unfortunately Joana couldn't be there for the check-in, my advice to would be to have a person delegated to run through a checklist.

So the issues were the following; AC not working when we arrived, cable TV not working, soap dispensers full of water instead of soap and not enough toilet roll! To Joana's credit she was very responsive when it came to getting the AC sorted out, and it was working within a few hours. The TV was not sorted out, but that wasn't a huge issue for us. While we only mentioned the other two issues when we met Joana on check-out. Joana did say she was now going to employ someone to carry out checks before check-ins and was going to do everything possible to ensure that other guests didn't experience these pain points. At the price point the apartment is being rented out I would expect everything to be perfect. If it wasn't for these issues, we wouldn't hesitate to give a rating of 5.