WOW--this is, by far, the best vacation rental we've ever stayed in, and that's for one reason: the thorough, thought-of-everything customer service. This is in AirBnB that functions like a boutique hotel, from the on-site face-to-face check-in, the extensive orientation, the book with maps and recommendations, the complimentary goodies, the daily texts to check in on us, etc. Courtesy knows how to run a business, and we felt immediately taken care of. The apartment, too, is top notch, and the location is PERFECT. We stayed with our 3 year old and our infant and had no trouble with the stairs, though they are a bit steep. We will be recommending this apartment--and Courtesy--to all of our friends, and we can't wait to come back! THANK YOU!