The flat is nice and clean with all the necessary amenities in the kitchen and bathroom, except for electrical outlets for using a hair dryer. The second shower is disconnected so there was only one shower available for a maximum of 8 guests. Luckily this did not cause us problems trying to find time to get to the shower. The room meant for eating was not exactly tempting, as it has no windows and it was used as a storage room, so we ate on the balcony. The bedroom was of good size and the bed good to sleep in but there were no hooks to hang our wet towels on. Instead we used hangers and kept them in the wardrobe. The traffic noice on the street side was a bit too much. Luckily we had earplugs, so we could sleep with the balcony door open. The fan also helped to keep cool.
The biggest problem we encountered was the communication with Ines. It was good to get instructions on how to arrive to the flat and to be informed about the maintenance work done at the flat. However, the number and length of messages (starting already before accepting our reservation or us entering the flat) in general was a bit overwhelming and made us feel uncomfortable. The passive-aggressive signs all around the flat, starting with a wall-sized list of instructions/commands in the hallway but also others, such as "KEEP IT CLEAN" in the kitchen, regarding tampons and sanitary towels: "LADIES, NOT IN THE TOILET! We have had disgusting experiences in the past." etc. made us feel like we were treated like children who don't know how to clean up after ourselves. Also other guests said they had the same feeling. It was not very professional to complain to us already before even checking in how busy the hosts are with their AirBnB business and with 8 check-outs in one day. That is not the problem of paying guests. Also, the first encounter with Ines and Duarte on the first morning made us feel quite unwelcomed. Ines abruptly refused access to the kitchen as she was cleaning it, so we had to wait for an hour to make breakfast. Also, my hygiene products that I left in the bathroom were found in the trash where I collected them from while Duarte was standing next to me - no apology on his part which I would've expected in that situation. Afterwards we just received some message explaining how they can't leave hygiene products laying around - yet there were several shower gels in the shower left behind by other guests.
Our stay would've been a lot nicer had we felt that we were welcomed in the flat and not just a cause of stress for the hosts. It seems they have had some bad experiences with guests in the past and are a bit overwhelmed and stressed out by running their AirBnB business - unfortunately that reflects on how they treat also other guests.