One thing to remember from this place: DON’T BOOK THIS APPARTEMENT, WORST STAY IN LISBON, WORST HOST, ANY REFUND FOR CANCELLATION, UNLIVABLE CONDITIONS, THREATS ON PHONE.
Now some reasons why you should never ever book this appartement:
On the day I arrived, I directly called the host/ agency after 20 minutes, as there were some missing elements to the apartment such as kitchen utensils and hair dryer in the bathroom. (Which they certified it was fully equipped for both). I received “I’ll call you later” for an answer. Which is not very welcoming for a start of three months living here. Including the fact that the following days were “lockdowns” and I had to find solutions to buy those missing elements to be able to cook and to take a proper shower.
The first morning, I was woken up at 6:00am (on a week-end), because of the metallic roof. There were some birds fighting on top of my room which made me paranoid and unable to sleep, I took a video to show that it was clearly impossible to sleep passed that time.
Being quite pissed I started to analyze the appartement and this is where I realized how bad it was:
-There was someone smoking in the building and throwing his/her cigarettes buds right on the stairs (inside), as the smoke goes up, my appartement was stinking tobacco (I’m not a smoker and I particularly don’t like the smell)
-On the first bathroom, there was a really bad rotten smell ( no humidty control) and I started to look around to see where it was coming from. In fact, there were some traces of what I concluded was some puke of the previous person that stayed in the place. I refused to clean it as it was really disgusting and that the Airbnb confirmed it was “fully cleaned”.
-The table of the TV room was dirty: some traces of glasses, some dust. There was this “candle plate” full of dead candles.
-All the candles containers were dirty and with an empty candle
-I can also confirm those bad comments that were on the announce of Airbnb about the beds, I got my back totally blocked and I couldn’t sleep because of the noise.
-The same goes for the kitchen utensils:
-If I would stay all the way to March, I would have to invest a lot of furniture’s as there was basically nothing to be able to cook.
-The only things that were there were super dirty and impossible to wash: I guess that someone burned something in the plate and the guest just left it there.
-The plastic containers didn’t have the matching lids so they were basically
useless.
Realizing all of that I started to think about moving out as I didn’t feel welcomed in this place so I called again the host/agency the next day on Sunday (only two days after my arrival and already the second time asking them what was going on here):
-	I gently asked how was working a cancellation could work as I really didn’t feel good in this appartement and as a respond I received “So you want move out because of a missing hair dryer?” and then this person said he has to talk to his superior and that he would call me back. I replied politely that another person told me the same a day ago and that I still don’t received any answers to my questions so I really want to know now because I want to start the procedure to get my money back and to change apartment. Guess what? Never got a call back. I had to go to my friend’s house in order to feel better and understood.
Monday ( my first official day of work and still waiting for a call to cancel the reservation), I’m heading back to the Airbnb to pack my stuff and to move out because I really couldn’t stay here as I understood that no one was taking me seriously and that I would not get any help. So, after a long day of work, I’m entering the code of the door and I realized that someone came to change the code as it’s not working anymore.
-I’m directly calling the host to know why and how someone came here to change the	password of my door without even telling me. This is where I started to feel scared because what a coincidence: I’m calling the day earlier to talk about cancellation procedure and the next day my entrance code got chanced without asking or preventing me?
-Again, a super rude answer telling me that they don’t even know it got changed and they don’t know how and why and they ended up giving me another code without any further explanation.
-Starting to feeling scared I’m actually this close to call the police as without any explanations I thought that someone came in to the place to not allow me to come back. I called my friend to come to the place to help me back and also because I didn’t feel safe anymore.
-after 4 days trying to reach out the host or manager, I finally ended up having the « manager on phone » who started to threatened me saying that he would do his best for me to not get any refund not even 1 euro. My friend had to take the call as I didn’t know what to say anymore I was literally in shock
- thanks to an Airbnb procedure that I had no clue about it’s the « host decision » to decide if he wants to return the money after a cancellation. Guess what ? The host confirmed that will not get any money back
- as a result I spent the most 3 awful days of my life and two nights at this place for a total of 1600 euros. Unbelievable right ? And the most of it it’s that I’m totally powerless even