First, the good. The unit was clean and located in a lovely spot in the heart of Lisbon's Old Town. You are steps away from a number of attractions, and I strongly recommend a spin on the tuktuks.
What needs a lot of attention is the check in and communication. The host is relatively responsive, but mostly by phone call. She did not answer the Airbnb messages I sent while trying to park the car, which was a true ordeal because the parking is quite difficult to find and the doorman was not there.
We left our luggage by the unit and the host's assistant did not help my niece to enter the small apartment, so she was there for quite some time until I was able to get a hold of the host. The host excuse for that was that they have many guests and the assistant had to leave.
As a Superhost myself, it is difficult for me to review a place that needs a lot of improvement. Overall it was okay, and with some improvement, it could be great.