Dianka was lovely and welcoming from the very start! Our flight was delayed for two and a half hours, but she waited for us in the apartment, and was very lovely and explained where everything was. The apartment itself is beautiful. Clean, simply decorated and has everything you might need. The location was also great, as it is near a metro and a bus station that can get you anywhere you want in Lisbon, and it is about 20 minutes from the airport. Also, Dianka was kind enough to book a taxi for us, considering we had to leave for our flight at six in the morning, and didn't know how to book it ourselves! Overall, it was an amazing place to stay in one of my favorite cities in the world.