I can at least say that the airbnb itself was absolutely gorgeous, had so many amenities, and was in a GREAT location in Lisbon. If we hadn't had some of these experiences, it would've been one of my favorite stays on Airbnb. The host was not very communicative and only responded to airbnb support (not me) when I was trying to cancel after medical issues came up. Our check in (3pm) was late due to an unforeseen circumstance on their part, which we understood, but we were checked in only to be told by Miguel that the Airbnb had not been cleaned yet. This took another hour+ out of our day as we did not want to leave our valuables alone. We appreciated the wine upon arrival and Miguel was very friendly when we met, but it was certainly an inconvenience. However, cleaning did arrive slightly before we checked out around 8am -- doesn't exactly make you feel welcomed when we checked in at 3:45pm with it unclean. We received a partial refund after airbnb support overrode the hosts' decision.