We were hesitant to book this space as it didn't have any reviews, but the photos were really nice so we went ahead and booked. We asked for early checkin but weren't able to get it because they had another group leaving, so we waited for the normal time which was totally fine. Our host had a partner who arrived to help us with the check in process. He was a bit late, and once we arrived he went into the apartment to do a check before letting us in, making us wait even longer with our luggage in the lobby.
After settling in we noticed the AC was not functioning. We contacted them in the Airbnb app as well as WhatsApp, and they made no effort to have someone fix it. We were there for 4 days during a heat wave, and extremely uncomfortable in the home.
Additionally, be warned that this host is attempting to charge us $800 to cover a stain on a curtain which we did not cause. They didn't even ask us or message us directly, but instead have just opened the claim with Airbnb. They are asking for this over 5 days after we checked out.
We've been hosts and travelers with Airbnb for almost 10 years, and this experience shows that they are only interested in money and not providing a quality guest experience.