Before I proceed with this feedback I would like to make it very clear that I do not make this complaint lightly as I would never intentionally jeopardise someone’s business, making a living is hard enough without people nitpicking. So it is with a heavy heart that I make this complaint as I would not like anyone else to have the same negative experience that I had.
I have used Airbnb for a number of years and I have never had any problems. This apartment was an absolute disaster. Firstly there was no mention about the distance between picking up the keys to walking to the apartment. 30 minutes plus walk. With luggage!! On arrival at the apartment and on opening the door we were met with an overwhelming smell. We thought it was stale urine. There was two buckets in the room full to the brim with stale???? There was a dirty quilt on the settee. The bed hadn’t been made and the apartment was dirty. It was the terrible smell that was the most disgusting. If that wasn’t enough we then had to walk all the way back to the office with our luggage to ask them to sort it out. On arrival at the office we were given another apartment. However, that was on the other side of the city and up an incredibly step hill. We spent 35 euros to get from the airport to the office and then another 17 euros to get from the office to the other apartment and then a further 30 euros a day on taxis as the apartment was so far out of the city we had to get a taxi both ways.We were left upset,angry, disappointed, out of pocket and we lost a day of our 3 day holiday. Also, I still don’t understand why an office would be dealing with an Airbnb. I thought that they were privately run. I’ve clearly missed something as I particularly like the family run or owner run apartments that I have previously used. In conclusion, I feel that we are owed an apology if nothing else.