I found the whole experience with Altido impersonal and cold. Very different from the warm and welcoming feeling from other Airbnb experiences. For check in, you will have to pick up the keys from the office. The office is approx 10 min by walk. Don’t try to do this with your luggage or with your kids. Nominate on person to get it as the roads are cobblestoned and hilly. When we had issues with our air con, Altido authorized the repair team to enter without my permission. In the end, We gave up on our faulty air con and stayed in another room. That said, the location is convenient and space large. This is my 5th time in Lisbon and my least favourite listing.