We had a really good time staying at Bruno's place. The flat is located within walking distance (5-10 min.) to many interesting sights, lovely little restaurants and cafes. The flat itself is cosy, tidy and well equipped. Even though we haven't met Bruno in person, he proved to be a wonderful host. He was very considerate and displayed a high level of concern for his guests' happiness and satisfaction, and would reply to our messages within minutes. Our experience was slightly marred by Ana Paula's behaviour. Bruno had told us that if there was anything we might want or need, we should just let him know. As it happened, there was some water coming out from under the shower, flooding the bathroom floor and, since there was no mop or rag available, we were forced to use one of the towels to mop up the water, and needed to replace it. We also requested an additional roll of toilet paper and a new kitchen sponge. There was a sponge in the kitchen when we arrived, but it had obviously been used before and looked pretty disgusting. Bruno said if we talked to Ana Paula she would provide us with all items we needed. Ana Paula however, attacked us, saying that it is impossible for any leak to exist, and that we should go and buy our own toilet paper, because that's what other people do, and that a sponge is a multi-use item, so the sponge in question is still perfectly usable. "I use a sponge at home for up to two weeks," she said. Now, Ana Paula is free to use a sponge at her home for up to two years, for all we care, but if you you provide a hospitality service to paying customers, there are hygiene standards to be adhered to. We, therefore, kindly suggest to Bruno to find a different person to leave in charge of the flat, so that his future guests might avoid any unpleasantness. Other than that, we had a wonderful time and would heartily recommend staying at Bruno's place :)