It's a good and modern place, airy and well equipped. Near the historical centre of Lisbon. Of course it is managed by a company, so you don't get the personal touch of a private host. There was a stenched towel and they replaced immediately. Having to go to a welcome centre or Hotel Urbano (after hours) to collect keys is not ideal specially when you arrive late and tired. But it's rather fast. Not too bad. A safety deposit box for keys would work better. I would stay there again, specially if I want to be near the centre of town.