Overall we had a nice stay in an excellent neighborhood. Comfortable bed and good water pressure and hot water. Comfortable couch as well. The not so good was the checkin process which the link provided that included a "video" wasn’t clear to us. There are 2 host contacts with Pedro being very professional and quick to respond. However, when I called Michelle, the other host, to clarify on how to unlock the door, she was very condescending and kept insisting that we didn’t watch the video even though I told her that we watched it. The overall tone of the conversation appeared to us that we were wasting her time. For that I deducted a star.