We stayed here for one night during our trip to Portugal. I messaged the host to let him know that we were almost at the apartment to check in (at around 15:10u). We followed the instructions in the listing to go to the hostel to pick up the keys. When we got up to the reception on the 5th floor (stairs only) we were told that the key was actually downstairs and the apartment wasn’t ready yet due to a problem with the laundry. They made it clear to us that it was a problem with their supplier and they couldn’t do anything about it. And that they messaged us about it. They only messaged us when we already notified them that we were on our way, which was already after 15:00u. We were told that we could leave our bags but the apartment would not be ready for a while (around 17:00).
When we messaged the host that we would appreciate to be compensated by being allowed to check out later as well he didn’t respond. We didn’t receive any other info either, just got the keys and were asked to come back to the apartment later.
We didn’t want to be rude to the next guests so decided to leave on time.
The next day we messaged to ask about where we should drop off the keys and asked about compensation, we got a very annoyed message back basically saying that it was not their fault that there was an issue with the laundry and we should get over it. And we were sent to the wrong address for the key drop-off. We replied to this message and never got a response. It’s safe to say that the communication was very bad.
Besides that, we didn’t get enough towels for everyone, the beds were very hard and there was mould in the dishwasher. The AC was making weird noises all night (not the regular AC noise) and kept everyone up.
Overall, we did not have a good stay and the rude host only made it worse. We wouldn’t mind the laundry issue if the host handled the situation better.
And btw, the apartment is on the 5th floor with no elevator. Was not a big issue for us, but I can imagine it would be for others.