Cons:
Very unorganised check-in. We had been told that the cleaner would let us in at 3pm. We arrived and no one was there. After numerous phone calls and miscommunication, we felt like no one knew anything about the property and we were told to go to a shop to collect the keys - having to bring our luggage up hills. We would have been okay with this if we were told prior. Check-in took 1.5 hours. However, we were contacted and received an apology, they kindly gifted us a bottle of wine.
We were warned about possible noise levels below us from a tenant but we did not hear this.
Unorganised checkout: Had to message twice to clarify instructions and the guidance provided suggested to both leave the keys on table/return to shop.
We could not work the oven (needs instructions)
Pros:
The apartment is lovely, exactly like the photos. The place is spotless with comfortable bedding. Perfect for a long stay. 5 minutes from numerous brunch spots and train to Cascais. We loved it!