We arrived early evening at our Airbnb flat in Lisbon with the key-holder who was as horrified as we were to find the flat in a terrible state - it had not been serviced. The bed had not been changed, dirty dishes in the kitchen; dirty towels lying around, dirty carpet, broken toilet seat on the floor. The key-holder, Joao, was surprised we wanted to stay and have the place cleaned, but there was little choice of finding other accommodation in the evening. Contact with Guest Ready was impossible, only by email and that was unsatisfactory, demanding pictures. Eventually about 9pm a cleaner arrived (after I called the emergency number) did a basic clean and left. 'Penelope' at Guest Ready was slow in responding and eventually offered a measly amount in compensation. I have tried to contact Airbnb to take this further but even that appears to be impossible. I am one VERY dissatisfied customer.