I had a private room and shared other spaces with other travellers who were very respectful. The place was clean and recently renovated. In the part we were it was not possible to see much of the beauty of the old palace but the palace itself is beautiful. It's very central and easy to walk to the monuments around and the supermarket is also close. there are different restaurants around if you wanna eat close by.
I was in contact with Maria de Jesus and the communication was fluid and respectful.
Carlos who takes care of the place was especially nice and welcoming.
The area is very quiet and nice but depending on your room placement you can hear a little continuous deep machinery noise from the hospital beside.
Generally I recommend the place for the good value.