Warm, friendly, easy to get in touch with, and awesome! They know tons about the city and are happy to be as involved or aloof as you would like. They had their son's 1st birthday on our arrival so one of their friends met us to get us the keys and she was lovely. She was so excited to meet us and tell us everything there was to know about the city. She had already hand written suggestions and a little city cheat sheet for us to accompany the map she brought us as well.