Lena was great from the get-go. She answers email questions promptly. The drive from the airport to the apartment was easy, but we encountered just a little trouble finding the actual apartment, and this was due to our ignorance of Portugal. After walking around for 5 minutes, Lena opened a window and greeted us from the apartment. After that things fell into place. Clean apartment, centrally located and very convinent with a full kitchen, laundry etc... 10/10 would reccommend.