We never met Ana, but was greeting by Joao, who was most helpful. Greeted us at the apartment with wine and went through everything we needed. The apartment was exactly how it looked from the pictures. Very clean. You are in the heart of the activity, very busy street with people, but the apartment is surprisingly very quiet! Lots a restaurants to chose from in the area, great area to walk to everything (if you are walkers) Metro about 10 min walk, which was super easy. Joao was able to help with taxi's and transfers, when needed and he responded very quickly when in need of answers.