Overall we had a great time! Lourenco helped us whenever something was wrong and was always responsive as well as responsible when an electrical short-circuit fault (or whatever reason) fried the fridge, coffee machine and vacuum cleaner. He brought a replacement for every item and was very fair. Obviously still it was a little bit pity for vacation time but no ones fault. The shower and shutters would need some reparation, but everything was usable. We liked very much that there were more than enough fresh towels, pillows, toilet paper, soap, etc, and the flat is in a very good place for food, groceries, late night walks (even when it is loud sometimes, but hey, it is a big city). Also the terrace was nice.