Ana was very helpful and sweet. We had a lovely stay during our time in Lisbon. The apartment is very clean and nicely decorated. I would like to mention that it is a great location for someone who is looking to site see and then come home to a quiet and safe neighborhood, however, if you are looking to party and explore bars, this may be a little out of the way. The apartment was perfect for us though. I would definitely stay here again if I was in Lisbon again.