I had a problem in my flight and had to stay in Lisbon for 2 more days. Erasmo was SUPER helpful, replied quickly and gave all the assistance we needed. The room had a decent size, the bed was really comfortable. After I left, I had again a problem with my flight and, said I could go back to the room if it was necessary and he even contacted a friend to try to help me (that's really going the extra mile).