This was by far the worst Airbnb experience I have had. The host was not communicative after I booked, and I had to message her 4 times before I got a response. She insisted we chat through WhatsApp and not through Airbnb, which should have alerted me that something was off, but I didn't think anything of it. There were multiple issues with the place - the dryer was not working, the lights in the master suite would not turn on, the sink in the hallway bathroom was leaking out onto the living room, and hot water would not work in the shower. I texted her on WhatsApp alerting her of the issues, so it was not eligible for a refund because it was off the Airbnb messaging system. We used all the towels provided for us that were laid out on the bed, and she charged us an extra $240 for using the towels when her assistant told us to use the towels to clean up the leaking sink. These fees were not listed on the listing and were a big surprise for us. She also claimed we broke her dryer when I have proof it was broken when we came in. This was a terrible experience and an additional headache that could have been avoided if we used a hotel or another Airbnb.