Unfortunately host did not meet us when we came to stay, but the mother did meet us.
We had quite a situation with the old bed in the red room where the metal hinge had come off after myself sitting there and the frame then collapsing down, this was sorted after lots of back and forth of possible charges for a new bed, possible contacting airbnb, and all sorts. Also unfortunately my friend who was staying with us was blamed for this, and then consequently called fat as well. Not very hostly. Very much ruined the Monday of that holiday which i had not been able to afford financially for roughly 5-6 years. I was really excited about staying at Reubens place, as the reviews were pretty good, and the price was great for central lisbon, however after that Monday situation, which one guest was crying over, and the other one being called fat, i cannot reccommend staying there.
The mattress in the red room is VERY old, and is an old style mechanical bed, at least from what i could tell from the two electrical cables hanging out from it. The frame itself is not amazing and doesnt look like it should be supporting such a heavy matress.
I was told when the bed frame had fallen through that the bed and matress were replaced recently, if this is the case, you need to get a refund really as that matress must be over 5 years old, at best.
Maybe if the actual host had decided to come down and visit, or even call rather then just write some pretty stern messages over the airbnb app, just so that tension could be relieved, the situation would have been better handled. But thats all in hind sight i guess, i had attempted to call Reuben but was told he cannot speak over calls but can answer messages. I had sent photos and videos explaining what needed to be done potentially, to fix the bed, but still the same rhetoric of being told a new bed would probably be purchased and then charged, kept coming my way, till the maintenance man had explained that the holes were worn out, and just gone.
None of the slats were broken, one of them had come off the white tape to keep it together, which just needed re stapling. Just very unhappy with how everything was handled really.
The cleanliness was okay, it could have been better though, the ceiling in the living room REALLY needs cleaning, along with clearing out all the dead flys in the lights, aware its an awkward job to do, but thats what cleaners are for.
Also the stain in between the back wall and the ceiling lights needs to be looked at.
In reality all these things i probably would have looked past, if it wasnt for the handling of the very stressful situation on Monday with the bed breaking. It was easily fixeable by dropping the matress down to the non worn out holes from the top of the bed frame to the bottom. None of us dared sleep on it though, not only out of fear of breaking at all, but also due to it being so incredibly uncomfortable.
Things break from wear and tear, its a business, you replace it if it gets broken, id expect to be charged if the place was trashed, if we had parties or ruined it, but we didnt, we didnt even get drunk for the week or cook at all in the house. Just went sight seeing with two friends who i have known for 3 years and never met in person.