We had some mixups during check-in, which was compounded with our limited internet access; however, Ana and Fatima were able to work around that. After a long travel day, once we got into the apartment, we could not have been happier. The location is great, and we were welcomed with ginja and pastel de nata. Delicious! We were happy to use the washer, although there is no electric dryer. There is a line for drying on the balcony, but we could not use it during our stay because of construction outside. We were able to dry everything inside, so it worked out fine. Overall, highly recommended.