This flat was one of the best places we stayed out of all the Airbnb we stayed in the past. We loved the flat, the location and the neighborhood, and conveniences and access to many places. Santi was always available to reach out through WhatsApp or Airbnb messenger (there was one issue at the flat but Santi was able to get someone quickly to fix the problem).
The place has a nice view of the beautiful city of Alfama and the river, is quite, and in the night time, you can also hear a live fado music (not loud but softly) from the window.
There are many great restaurants, bars, supermarkets, and cafes near by. The tram station for Tram #28, which we most used, is just 2 minutes away (you have to climb up 50-steps to get there but in Alfama, you have to always climb up or down steep hills or stairs to go to anywhere). Uber can come to near by (right by top of the 50-steps stairs).
Some taxi services can drop you off right in front of the flat (drivers need to have a special access to get into certain area of Alfama). The taxi company Santi recommended could access and drop us off in front of the flat so we didn't have to carry our luggages up and down the hills and stairs.
Although we couldn't meet Santi, she made our stay very comfortable.
We loved the place and would definitely want to stay again if we have a chance to come back to Lisboa.