PROS: The listing is in the heart of Chiado and close to the subway and all the busses and trams. The bed was very comfortable and the listing was exactly like in the photos. Paula was welcoming and very knowledgable regarding the restaurants in the area. She also brought us a delicious cake and apples which we enjoyed.
CONS: We had one request and that was the most important reason we booked this listing: Check in at 11AM. Even if this was confirmed several times our only request was not accommodated and we were left waiting for an hour and a half. The listing smelt like tobacco upon arrival which made it unbearable to stay without opening the windows. Once we opened the windows it was impossible to sleep due to the noise coming from the street as this listing is on the tram way which is one of the noisiest streets in Lisbon. There is one big problem in the listing which is the shower. The hot water is sometimes hot sometimes warm. It changes by itself so it burns you or all of a sudden it gets chilly. It is impossible to manage a certain level of warmth. Not enough toilet paper was left even if our stay was only for 4 days.