Diogo and Filipa were very helpful and friendly. They responded to all my questions right away and even let us drop our luggage before check in. Diogo came to meet us personally and was very helpful and have us good tips. They even offered to book a Fado dinner reservations for us. The place is very spacious and clean and comfortable. The location is about 10 minutes walk to metro and has lots of restaurants and shopping stores all nearby. I would recommend it to those looking for cleanliness and comfort over location.