We had a great welcome from Francisco and the communication throughout was good. We loved the apartment's location - less than 5 minutes walk from Santa Apolonia for mainline trains, metro and bus connections. We walked into the city most times though as it was an interesting walk through the lovely Alfama district with its restaurants and authentic sense of history. The 728 bus goes to Belem from the road on the other side of the railway station so we found this much easier than fighting with all the other tourists to get onto Tram 15 in the city centre. We also used the excellent Pingo store at Santa Apolonia for all our grocery needs. There is an fantastic flea market 5 minutes up the hill from the flat on Tuesdays and Saturdays; Francisco recommended it and I'm so glad he did. The street itself is quiet at night; the only recommendation we have to improve the flat would be to provide thicker blinds either on the external windows or on the sliding bedroom door as we were affected by the strong light from across the street that was on all night. In every other respect, though, this was a well equipped, comfortable and great flat.