Wonderful place. The management handling the reservations are extremely helpful and responsive. I've called them several times to ask questions and get clarification, and they've been very helpful each time. They are fluent in English as well which makes it easier for most travelers to communicate with them. They are also very accommodating and aim to help you with your checkin / checkout as much as possible to make your trip comfortable. Wonderful team.
You should note that the location of this place is in a very active nightlife area. So if you're planning on going to Lisbon for early night's sleeps (around 11 or so), you will struggle because it's a very busy area with people partying at night. If you don't mind the noise, then that's not an issue. if you're going there to party and have late nights, then that place is PERFECT for you!
The location in general is excellent. You have multiple access routes to different parts of Bairo Alto and can access different parts of the city easily. There are plenty of good restaurants and coffee shops around, and a delicious gastro bar a minute's walk away which I highly recommend, it's called Tapa Bucho.
This is a wonderful place, with great value.