Ana's apartment is exactly as shown in the pictures, clean, modern and has everything you need. Loved having a kitchen! Ana wasn't able to meet us but on arrival we were met by one of her colleagues who showed us around the room and answered any of our questions. Super helpful and friendly. You walk out the door and 2mins up the road is the Metro which is only 5mins train ride away from the main city centre. Ana provides book with maps, restaurants, shops, luggage holding places, sites to see in Lisbon and local phrases. It was great! Couldn't recommended it highly enough. Ana is also just a phone call away and happy to help with any concerns. We really appreciated everything that she did for us. Would stay here again next time we are in Lisbon.