The room is exactly as in photo, clean and cosy,unfortunately beside it there is a warehouse of portuguese mail and they started working at 5 am so we didn't sleep very well, because it was very hot and we needed to open the windows before sleeping(no air conditioning). We didn't meet our host until the day we left because she was away for personal reasons and that was a problem. My boyfriend accidentally broke a component of the bed ( IKEA) and we immediately sent a message to Luisa, she and her husband came to control the damage the morning we left at 10.30 and asked us to pay her for a whole new bed because they had new guests at 1 pm, so there was no time to repair the old one (we communicate it two days before). They didn't know the AIRBNB conditions in case of damage and when my boyfriend asked to see the price of the bed, Luisa said she was losing time and was annoyed for the request. At the end we paid for the bed and went away even if we think they horribly managed this problem. Probably, without this accident, i would have given a positive feedback, but i can't, they were very superficial.We wanted to pay for the damage but we were very disappointed to pay for the whole bed just because they came to see the damage 2 hours before they needed the new bed.... They also said they would have sent the invoice of the bed by email....still waiting...