I believe we were met by Alex who welcomed us very promptly. He was really friendly and gave us some great information about Lisbon as well as a map pinpointing the suggestions. The place itself is great, nice large rooms, comfy beds, all the amenities you would need and a great view from the balcony. You are literally a 1 minute walk from one of the best viewpoints in Lisbon and don’t have to walk far at all to the centre. We had a fantastic stay, I’d highly recommend.