I cannot praise our whole experience more highly.
I had been keen to stay in Alfama but couldn't have imagined just what an incredible location the apartment was actually in - right by the two best miradouros in Lisbon and footsteps from the stop for the 28 tram whilst at the same time quiet and peaceful.
The apartment itself is wonderful. Everything was new and spotless and yet at the same time the character of the place shone through with wonderful wooden shutters and floors and beautiful furnishings. The bathrooms were excellent, the beds comfortable and the kitchen area was outstanding.
But best of all, the assistance we were given before and during our stay was exceptional. Paulina works with Ana and went so far above and beyond to help us I honestly couldn't thank her enough. Travelling during Covid isn't easy - plans kept changing, we needed to locate Covid tests ahead of our return, and had numerous other questions.
Paulina was just so incredibly kind and helpful. Nothing was too much trouble. She organised everything, booked taxis on our behalf (particularly useful as regular taxis or even XL taxis and Ubers weren't taking 4 passengers during Covid), arranged very reasonable and excellent transfers to and from the airport (none of which came with any markup). organised a brilliant TukTuk tour which picked us up from the door of the apartment - again at a highly competitive price - as well as explaining where the nearest supermarket was, some ideas for restaurants and honestly anything else we could have asked. I've been lucky enough to stay at a number of great hotels and apartments and the assistance Paulina gave us rivals the best I've experienced anywhere.
This is an exceptional apartment coupled with outstanding service. A stay in Lisbon doesn't get better than this.