Rafael and Vera were very kind and communicative. Unfortunately, the bed was really hard and had a lump down the middle so we felt like we were falling off of it (one of us actually did fall off in the middle of the night). Rafael was great in expressing that he wanted to switch the mattress, however our schedules didn’t allow for them to go in the room and actually switch it. The walls are very thin and you share the apartment with 3 other rooms so we had about 8 people in the apartment at once. If you are a light sleeper, I don’t recommend this place. The locks on the doors are very loud and you could be stuck with inconsiderate house mates. There is hot water but if everyone showers on the same day, you’re unlikely to get any of it. Outside the apartment, locals would be up late yelling and screaming, as well as barking dogs, so it’s hard to keep the window open if you’re not used to those sounds. The location was great though and close to the metro, and the architecture of the area is beautiful. It is a big hill to walk up to get to the apartment so be aware of that when booking.