I booked this place because it had stunning reviews and the photos are lovely - we were a family of 5 and we had a lovely time there. The hot tub was a bonus of course though it does turn itself off at 9:52 pm automatically. You are very near the tram stop for no. 28 and no. 12 and Martim Moniz station is a short walk away, as is Sta Apollonia station (a bit further though). The house was in a peaceful, quiet neighbourhood and close to nice restaurants and cafes. Paulo was very organized and responsive, he was an excellent host - however, we never met him in person and he hired a lady called Catia to do the check in for us. We met her in the morning when we arrived in Lisbon to store our bags in her house then at 12 noon, we moved the bags from her house to the apartment after the last guests had checked out. That's when we had some problems with her: firstly, she doesn't speak any English at all. I speak Spanish fluently and a little Portuguese, she seemed to speak some Spanish, but with an extremely thick Portuguese accent. So words like llegamos became "jshegamosh" and she was really hard to understand even in Spanish and I'm sorry, even though I speak Spanish, communication with her was difficult to say the least. I left some food in the kitchen (we stored our bags in the closet and I thought it was only sensible to put the food in the kitchen rather than the closet) and Catia "cleared" it away - she probably thought the previous guests left all that lovely food and she could keep it for herself. I also asked her to if she could turn the hot tub on before she left so the water would be hot when I got back, but sure enough, she didn't do it. Then on top of all that, she left cleaning equipment including a mop & bucket in the corridor and I had to put those away when I got back. Paulo knew I wasn't happy with the situation, so he offered to replace the nice coffee that Catia had taken away and even offered me 10 euros to go enjoy some pastries and coffee in Sintra - which was a very kind gesture. My impression is that Paulo does go out of his way to make sure that his guests do have a good time in Lisbon and of course, that hasn't gone unnoticed and I really, really do appreciate it. But it seems that he is a busy man with a job that doesn't allow him to do the check in himself (well, fair enough) and so he has to hire someone like Catia to do this on his behalf, but that's where I think she has let him down. But hey, that's between the two of them. I have had some pretty amazing experiences on AirBNB and I am saving my 5 star reviews for those and unfortunately, given the problems we have had with Catia, this is a 4-star review. By all means go ahead and stay there, but if you do encounter Catia, perhaps the sensible thing to do would be to use Google translate to communicate with her in Portuguese rather than struggle on in Spanish (or English) with her. I do feel that the problems we had were Catia's fault rather than Paulo's fault, but then again, he hired her so it would only be fair to highlight these problems to him so that future guests would not encounter the same issues. Fair enough, I hope?