The apartment has the bones of the “luxury” it advertises. Unfortunately, much of the appointments and maintenance fell short. The apartment is managed by a company and it is obvious that there isn’t a homeowner/host there caring about the details.
Some examples:
When we arrived @ 5:30pm after a long travel day we couldn’t check-in because the apartment was still being cleaned. We were told we could either sit in a cleaned room or go out until they finished. Unsurprisingly, we picked the latter. When I let the management company know, they told me why the apartment wasn’t cleaned instead of asking how they could make it right (ps - picking up the drink tab we ran up waiting for them would have gone a long way).
Two of the three bathroom doors malfunction to the point that we gave up using them.
SIGNIFICANT scrapes and dings on almost every wall.
The master bedroom shades don’t retract.
Stains on the furniture (master ottoman).
Sparsely appointed kitchen: One tea towel (no paper towels), One white glass, One red wine glass, no serving dishes.
We were unable to get the mini-splits to cool the space for sleeping (we own these systems ourselves - I’m not sure if they need service). Because there is only a duvet for each bed, no light blanket options, you had to choose between being uncovered and cold, or covered and hot.
All-in-all we enjoyed our time in Lisbon and generally at the AirBnb. It is a lovely apartment in a lovely city. It’s a missed opportunity not to add some hospitality and ownership to this listing.