The apartment has a wonderful location in Alfama; perfect for exploring that very interesting part of the city and with easy access to the Metro (under 10 mins walk). It was very clean and comfortable with all we needed for our stay. The bed is slightly on the firm side but OK. There was some noise in the late evenings but it didn't go on too long. We were very happy there and would definitely stay again. The welcome was friendly and, as we didn't have any problems, I couldn't comment on any other aspects of the 'service'. The outer door wouldn't close properly which was a little concerning having read an earlier review; however, the door to the apartment itself is very secure so we didn't feel unsafe.
Susana recommended taxi for arrival and this was certainly easy, the very charming taxi driver dropping us a very short distance from the apartment (as close as he could get given the location). However, we did use the metro to return to the airport - much cheaper and very easy (it took us just an hour). I would still be inclined to agree that taxi is a good idea for arrival if you have heavy luggage as you would have to lug it up a cobbled hill and/or steps (going back - all downhill).