Lets start with the positive:
Location is good if you don’t want to be in the city center, it’s a quiet neighborhood but still not far away.
The apartment is very spacious, which was important for our needs, since we both work from home. The decor is stylish, and also sunny, which is all great. However, main door entranace barely opened. Bedroom window did not fully open, just a few millimeters. Handshower in big bathroom was loose and kept falling on our feet. Many glasses and dishes were broken in the kitchen due to a cupboard that has a whole. The lady checking us in said that this always happens because of the missing board in the back part of the cupboard. Many other things were also lose, broken, dirty or had stains. In general it seemed that the apartment is not well tended to, to maintain broken windowns, glasses, showerparts etc.
The walls had stains, wholes, many windows didn’t open easily, and the apartment was not well cleaned (only superficially, but there was a lot of dust in the corners, on the switches, cupboards etc, and along all lower part of the walls were the baseboard ends).
At some point we had water dripping into our bedroom. We reported it to the owner and got an answer only 24h later. We would have checked out immediately but thank god the water stopped dripping.
The communication with the owner seemed very copy paste of prefabricated textst that they forgot to customize. Communication and checking was outsourced to a concierge company, i refused outside communication with the concierge company and kept communicating with the owner directly over airbnb.
Problems that were reported were acknowledged but no help was suggested or discount offered. Overall the service was very bad.
My partner fixed the window in the bedroom so we could have some fresh air, he is a handyman and could do that luckily.
Being an Airbnb host myself i understand that you sometimes need to outsource checking and maintenance, especially when you do not live in the same city, but in this case it seems that they just did the minimum necessary, with no customer service in mind.
It is a pity because the apartment is very nice.