Isabel is very helpful, was flexible with our book in and great at being in contact. The apartment is very central and was very accessible to tourist and Lisbon life. We stayed for a very short overnight and it slept me, my two children and my parents comfortably, although I would comment that the living space is limited. The apartment is in the roof space of the building so is compact, has a great view, an extensive stair climb and be aware of your head as the ceiling height is restrictive. The apartment was very clean and well equipped and the building is safe and clean.