Helia and her husband Daniel were nice. When we got there at 8am we could leave our luggage in their apartment until our apartment was ready so we could go and see the city. They gave us a map of Lisbon and showed what to visit in Lisbon. The apartment is very close to a metro station that takes you anywhere in the city. The apartment is as it is described on the website. Very comfortable and clean when we got there. I would recommend it to anyone.