Let me start by saying the apartment's location is fantastic, the place is very clean and well decorated, although it needs a bit of maintenance (bathroom tap and toilet seat are lose, electric plug detached) and lacks natural light, but I believe this is normal in older buildings in Lisbon's center. In the listing, it says they have kitchen essentials such as salt, pepper oil etc but there's absolutely nothing and also it says there's an iron but there wasn't - I asked for one and received it after a couple of days. The communication is great and Reno is always prompt in his response. We felt this apartment lacked personal touches that we normally find in Airbnbs, having stayed in dozens before, and you can tell it is managed by a company instead of the owners. Unfortunately, we wouldn't recommend this place or stay here again for the reason that you're completely at mercy of who's staying in the apartment upstairs and if they're reasonable people. The ceilings seem very thin and noisy, and we were unlucky to have inconsiderate neighbours during our stay, meaning that we haven't had one single peaceful night's sleep during 7 days. We are not light sleepers, but were woken up daily between 1-4am with loud stomping that felt like the ceiling was shaking, a lot of walking, moving furniture or heavy objects, loud conversations and even a fight one night where a woman was screaming very loudly. It was stressful as we were always tired for not having slept and we had a 70 year old family member with us too. For this reason, I don't recommend this place unless you'll be partying and going out all night and is not worried about being woken up if your upstairs neighbour is loud at night, or if you want to try your luck. If not for the noise at night, the apartment is nice to stay for a few days in Lisbon.