Very welcoming intro to the property. It's in an excellent location at the heart of Baixa. It's on the 3rd floor with no lift so getting the luggage up there is a pain. It's also a noisy neighbourhood as one should expect from inner city but the noise starts pretty early in the morning with rubbish collections, civil repair works and goes on late at night with late night visitors to town after a night out.
Also, the number 28 tram is very busy so the experience can be a disappointment if relying on this to get around the tourist spots. The drivers seem less than enthusiastic. We found 5 of the tram drivers at Estrella in full discussion with each other while their trams stood empty and prospective passengers waited patiently for a ride in the very hot sunshine. Despite that Lisbon has a great deal to offer and Baixa Cosy is very handy and well equipped.