This review is a mixed bag -- there are some pros and some cons that should be considered before booking so that you know what you're getting and can determine if the price of the apartment is in line with your expectations. First, you should know that this unit is serviced by a big rental agency in Lisbon called Rent Experience. This outfit even has its own App to download to get information related to Lisbon and to book things such as a ride to the airport. Booking a ride to the airport was handy, but our experience was that there really was no personalized experience associated with this apartment. For example, although you're met when you arrive at the apartment, the person handling it is generally familiar with all sorts of apartments so was not in a position to answer questions regarding what's around the corner in terms of markets, restaurants, etc., and there was no material in the apartment to provide that sort of information. If you're looking for something more personal or want to interact with and get information from your host, the servicing company for this apartment will not be providing that. Given that the above paragraph sounds a bit negative, let me share the positives of the apartment. It is large and can sleep a lot of people, and it's just on the outskirts of the alfama area (not in the alfama as the title of the place "Alfama Terrace" suggested -- in fairness, if you read through the description said it's in the Grassa neighborhood, near the Alfama). If you have a large group/family, then this could be a good place -- although take the offered price into account. I don't really want to write negatives (and never have written a bad review), but I think it's important to share what went wrong with our experience with hopes that the rental management company will take steps to improve it. Our contact host (Ema) and the rental company (Rent Experience) were very unresponsive. I called to advise regarding a problem with the showers -- the drains were clogged and not draining; I also told them that approximately 6 to 8 light bulbs needed replacing (I'm not exaggerating) because they were burned out (including one in one of the showers). I was told they would send someone over and the problems would be remedied. I think someone may have come by to pour something down the drain, but that didn't help. Additionally, none of the light bulbs were replaced. I called back and spoke to someone who said they would send someone back. They never did. I emailed and sent messages through Airbnb regarding the problem as well, and sent texts to the number I was told was monitored -- nothing happened until we were given an apology on the last day for failing to monitor emails (but remember I spoke with someone on the phone as well). While they offered to send someone over on...