A very friendly member of Tomás' team welcomed us and helped us unload the car and carry the luggage swiftly up to the third floor. We very much appreciated that since there is not much time before you have to move the car so that you don't block the traffic and electric streetcar. The location and the view are fantastic. Unfortunately there were plumbing issues but Tomás and his team were responsive, professional, and did a great job helping relocate us to another apartment.