We so enjoyed our stay. Joana was very responsive to all my messages and even provided the address a couple of weeks prior to our stay as we were trying to see how close the flat was to my brother's flat. The flat is very nice. It is on the second floor and does not have a lot of steps to climb. As others mentioned, you will receive only one set of towels per person i.e. a towel and a hand towel/per person. It would have been nice to have more as we were there for 6 days. There is a washer but they do not have a dryer (it states it has a dryer). They do have a drying rack you can use if you wish to wash the towels or you can request new linens and towels for an extra 60 euros. It is on a busy street with lots of night traffic. It did not bother us at all. It is in a nice location with a Gelato shop to die for downstairs and a coffee shop. There are many shops, parks, museums, coffee shops, grocery stores, restaurants, and awesome bars well within walking distance. I enjoyed morning walks in the park with a nice cup of coffee. It states in the location features it is right next to a body of water, I would not say it is exactly right next to it, but you can walk down to a park approximately 2-4 blocks and you can see it. We had plenty of hot water for showers. There was not any shampoo as stated (I didn't bring any) but there is a Kiehl's store across the street and we bought a bottle of shampoo, so it was not a big issue for us. The flat was clean, spacious, and decorated nicely. The front french doors have a small balcony and the back bedroom has a window and french doors with a small balcony. The location was in a nice part of Lisbon and we felt safe. You can lower the outside shades for privacy on all windows. Taking the trash out prior to check-out is a bit of an inconvenience (maybe include in cleaning fees) and had to find a place to dump it, but we figured it out. We did not mind the foot and auto traffic on the main street, it made for good people watching. I would definitely stay there and recommend it to friends.