The place is quaint and located next to the Time Out Market Lisboa.
Three issues we had during our stay:
1. Broken amenity leading to unhygienic situation: The shower drainage was malfunctioning, resulting in shower waste water backing out of the drain and rising above to our feet during shower. We found it unsanitary.
2. Communication: This issue was not mentioned at all, other than an hour prior to checking in, in passing.The host said as if they just found out that there may be a minor issue with the plumbing. The host also indicated it was a non-issue and that everything was functioning when they knew it was not (we now see that the same issue was reported by guests as far back as 6 months ago, and that in all instances consistent with our own, the Host’s response was consistently performative: saying they are open to looking into the issue, without doing so or ever fixing the issue).
3. Accountability: When we still thought the Host genuinely did not know about the issue, we earnestly reported to let them know with photos and detailed explanations to help them. The host didn’t not own up to the issue when we reported the issue as a real issue to them. Confusion and denial: They let us know that they had cleaners sanitize the apartment, so did not understand why we feel there is an issue of uncleanliness or lack of hygiene in the shower. Blame: in a separate response, they said any dirty and accumulated water backing up from the drain was because of us, the guests, and from our shower. Diminish and ignore: until we formally sought a partial refund and also asked Airbnb’s help center for involvement, the Host would alternate between writing in a dismissive tone and minimizing the issue and not responding at all. Strange surprise tactic: quite out of nowhere and context, the host at the end said the two additional towels we had asked for during our stay would be charged fees, which he said he would be happy to waive. That’s just the thing, extra towels don’t cost money, and if they did, it was not stated in the listing description, house manual, fine print, message chat, or anywhere. He quite literally added a random fee arbitrarily. Whether it was intentionally or accidentally retaliatory, we found this response immature.
If you plan to stay here, I would encourage you to check with the host to see if the shower drainage issue is properly fixed.