Joao was incredibly friendly and responsive from the very beginning. He was available whenever necessary and flexible through the check-in process. Throughout my stay he was always available, either in the building or by phone, to lend a hand or give tips on what to do/where to go. The room itself was newly furnished with comfortable beds and linens, and Joao went above and beyond to ensure the room was clean and comfortable (i.e. cool while it was hot outside). My room had a great view of the city. The window let in a comfortable breeze when necessary, and Joao provided black-out covers and a curtain to ensure the room was dark when sleeping. The bathroom was spacious, clean, and very modern. The kitchen was well-stocked with utensils, plates, cups, mugs, and anything you would need to cook a meal for several people, as well as a dishwasher, oven, stove, and large refrigerator/freezer. Joao also included a panini press, microwave, water-heater, and coffee-machine that were clean and modern. Everything was accessible and easy to use. The Wi-Fi was strong and fast, as well. The area had great restaurants and bars, and was well within walking distance to many of Lisbon's great sites, as well as Metro/tram/bus stops. I had an absolutely wonderful stay here, and I would not hesitate to stay here again!