Joana and her team were very responsive and helpful. During our short stay we had a few issues come up like not knowing where the garage door opener was, having to reset the hot water heater, etc...and they were all very quick to respond and offer assistance. The apartment is beautiful, with plenty of space, easy access to the building and unit, and most of all, it is in an amazing location. I wouldn’t have wanted to stay anywhere else in the city, we loved the neighborhood. Beds were comfortable and everything was provided - even beach gear! Absolutely lovely place. The only two items I would mention for others to be mindful of is that underground parking is very tight and steep (could just be the norm for Lisbon), and the washer/dryer machine isn’t very reliable (I lost two articles of clothing) - but again, that could just be that the machines run differently than in the USA. All in all, fantastic vacation in a fantastic city in a lovely apartment : )