Great place to stay that is separated from the busiest areas in the city while still being a short walk away from most things, and a short cab ride away from everything else.
As everyone else notes in their reviews, the stairs are no joke, so don't bring heavy luggage. But honestly, you get used to it because hills and stairs are a way of life in much of Portugal. Only us flatlanders are surprised by it.
Ines was very accommodating and communicative and even included some basic breakfast foods as a nice surprise... and plenty of coffee for our stay, which no other place did for us for some unknown reason. The cafe downstairs was perfect when we needed a quick bite on our way out to the city and a bus stop was just a block away to get us to the train station for our trip up to Porto. If I had to complain about anything it would be the the bed. But even that was par for the course for most places we stayed at. I would definitely stay here again next time.