The flat is a great in size and the area is OK as well. Short walking distance to the centre but is uphill so it has stairs.
It needs a bit of extra maintenance, the terrace was not cleaned properly, also the common area (stairs were a bit dirty) No washing machine, not sure why when the flat offers enough space and many places where it can be connected.
It was a bit inconvenient with two children and no washing machine. We had very loud neighbours above us. We have reported this and we had a response from the agency.
We had to wait outside for some time when checking in as I forgot to add my children's and my husband's date of birth on one of the online forms. So the agency did not provide the code for us for the self-check-in till I filled in those details while waiting outside.
I have not done this on purpose and it was not nice to keep us outside on the check-in date with two children. Instead, they should have emailed me that the form is incomplete and it requires DOB.