We've got the keys waiting for us in the apartment, with precise instructions of how to get there. There was no need of a human welcome. We had chocolates, a bottle of wine welcoming us, which was a great treat! We were upgraded to a bigger apartment without extra costs, which was amazing! The apartment was in good location, we didn't hear the train so much as people described here. The apartment was clean and cosy, we loved it. Nice balcony too :) and even a lundry machine was useful