The location of the apartment is good and it is quite spacious and comfortable. We didn't get check-in instructions until we asked for them separately and we were already in Lisbon on our way to the apartment. In previous posts it was said that the instructions will come 24 hours before check-in.
Another really serious problem happened when we returned to the apartment at 11:00 PM and the lock on the apartment door was broken. We couldn't get inside the apartment. Mojo Team does not answer calls or e-mails 24/7. In fact, they never answered our calls. The Airbnb support center answered our call and we got permission to stay at the hotel. The problem was that our passports were inside the apartment and we couldn't get into any hotel for the night because we didn't have passports. Through the support center, we received a message for Mojo and asked to have the locksmith on duty open the door. The locksmith arrived the next morning around 10 a.m. He broke the lock and replaced it with a new one. This work and settling the invoicing with Mojo took a total of two hours. It was completely clear from the beginning that the lock was mechanically broken, but Mojo didn't believe this at first, and only gave instructions on how to put the key in the lock. This was an underestimation of the customer. In the end, we got a discount on the price for one day.
Without the support center's help and their contact with Mojo, we would have had to suffer even longer. Mojo advertises that he is a professional and rents several apartments in Lisbon. I think they should be on call 24/7.