I had booked for 8 nights at this place and was travelling with my wife and 7yo son. It was indeed the most horrific experience we had with AirBnB ever.
The main door of the apartment had a major crack and could be opened with one light blow. Even my 7yo could’ve opened it with one slight kick. We were feeling totally unsafe to live in such a dilapidated place.
The owners management team was hesitant to acknowledge this fact and wasted 3 hours of my precious time after sending them multiple emails with photos and videos of the dilapidated door. It was only after we realised we had to get in touch with Airbnb support, who immediately took matters into their hands and offered to help us. We managed to get this booking cancelled in a few minutes. However, the biggest problem was finding another accommodation in Lisbon for 8 nights at a stretch, which is next to impossible.
In addition, it is a very old building. We had to climb up to the third floor with 3 heavy bags on a very tiny, extremely narrow and steep stairs. Once we did this exercise with all our strength, we were shocked to find ourselves in a very cramped apartment with a broken main door. To add to it, there’s no door to the bedroom and only 1 Airconditioning unit in the living area which barely gives any cooling.
This was the ultimate shock to our holiday plans. We were stranded on the roads with our luggage, trying to find a hotel until it was almost pitch dark.
Airbnb should take such listings seriously and ban such hosts from providing any further accommodations on their site.