Warning! This was the MOST DISAPPOINTING AirBnB rental we have ever experienced and we ended up cancelling the rental after only 1 night (we paid for 5 nights). Yes the communication pre-arrival was good but the “customer experience” afterwards was abysmal. I am using the term “customer experience” here as this flat is treated like a business by the management agency*, not a home (*I was even communicating with 3 different people at one point!). The flat itself is below average in terms of amenities and comfort. We could have dealt with it as during the day we would have not been in. However, the first night spent there was the worst as we barely slept: the sound insulation was non-existent we could hear garbage trucks touring the neighbourhood at 1-2am and there is a strange hollow “space/chute” outside the bedroom window which meant that the heavy rain experienced that night sounded like a loud waterfall (it actually woke us up at 2.30am). We could not face more sleepless nights in this flat and requested a cancellation. The back and forth response from the agency was in the line of “noise can be expected”, “sorry you had trouble sleeping but that’s due to the location and bad weather” and “we cannot approve the cancellation without charges”. Whilst we completely understood that the central location of the apartment would mean some noise could be expected, the property was clearly not soundproofed to an acceptable standard which is the issue we raised and which makes this flat unfit for rental but our comments fell onto deaf ears. In the end we lost money as we had a partial refund and the agency kept over £50 for cleaning (a bit steep for only one night spent there) but we ended in a proper hotel 130m down with proper soundproofed accommodation and better quality and customer service.
Sometimes it is better to pay more and stay away from rentals which can ruin your holiday.