Ana and Paulo made us feel really welcome. They kept in touch and were happy to help. The apartment was exactly as described and it was very well equipped and very comfortable. Nice touches, like Espresso machine, slippers and robes were provided. The apartment was very clean and is very well placed being near the rail station, buses and metro stations. There is a lovely simple restaurant next door which was great for our first night. We had a wonderful holiday in Lisbon and will recommend it to our friends.