Our check in process was quite unsatisfactory. We had a check in time of 3pm but, when we arrived Jose said that the apartment wasn’t going to be ready. After a long day of traveling, it was a huge bummer to realized that the apartment wasn’t ready for our stay. When we shared this with Jose, he wasn’t very apologetic and didn’t offer us another solution. Additionally, the apartment had a damp smell and lingered of cigarette smoke and the washing machne was not clean so our clothes ended up smelling bad as well.
The location of the apartment is great and it’s very close to one of the best croissant places I’ve ever been (croissant & companhia) so be sure to check that out. Wanted to love this place but the check in, lack of empathy and the lingering smells really put a damper on the experience. Would find a different place to stay in Sintra the next time I come back!