When I saw the apartment on Airbnb, I loved it!
The photos were incredibly nice and the bright rooms made me crazy.
I contacted Elsa & Rui and I have booked it immediately.
They are very fast communicators and great host.
Also they have sent me a lot of informations about Lisbon.
When we arrived at the apartment we saw the real condition of it ... WOW!
Was it a joke?!
The photos of the apartment was totally different from the real condition.
We have found moisture spots, stairs totally dirt and electrical outlets placed with no logic (I had to place a lot of electric extensions to power on the lamps in the various rooms!!).
But, I thought:"Damn, we are in holidays, come on, let's forget!".
Unfortunately, at the end of the first evening, I have found them: the cockroachs ( https://en.wikipedia.org/wiki/Cockroach )!!
They are highly infectious and they live in dirt ambients.
So, I have communicated that to the host, that has reply me very fast.
The next day, I had the exterminator in the apartment (but I wasn't there...) and he has placed the traps.
The host communicated me that I could have been quiet.
But, the last night, I have found other three bugs (two alive and one dead)...one of these that was walking on the door of my daughters' room.
So I contacted Airbnb that has confirmated the legitimacy of my request.
The host will refund me and I hope that they understood the gravity of their behaviour.
They should have communicated to me that informations before accept my payment.