Ana was waiting for us when we arrived at the apartment. She gave us a map and all the information we needed about the apartment and the neighbourhood as well as advice about Lisbon in general. During our stay, she quickly answered our questions about Lisbon events and suggested a useful plan for a national holiday. She is very friendly and enthusiastic! The neighbourhood is fantastic: lots of cafés, restaurants, bakeries, small fruit-and-vegetable shops, etc. (The Madragoa Café at the bottom of the hill at Rua da Esperança 136 has excellent food and fado on Thursday evenings, but a reservation is essential.) The apartment is far enough from the historic centre feel like you are in an authentic neighbourhood, but it is an easy and lovely walk to Chiado, Baixa, and Principe Real and even further. The tram 28 can be taken near the Assembly of the Republlic, about five minutes away. Other trams and buses are even closer as is the Cais do Sodré train station (to go to the beaches) and metro station, and across the street from the station is the mercado da Ribeira, a great place to shop for food. I would definitely recommend staying at Ana's apartment: clean, beautiful, well situated, everything you need!