Maria was amazing. There was not a kettle and she bought one new and had it to us by the end of the day along with another extension cord. We had the feeling nothing was too much trouble. She was amazing. The apartment was exactly as seen on the internet, very very sweet with good amenities. It is very authentic Portuguese style with tiles around the oven, using gas cylinders etc and the location is great (parking might be a bit tricky). We are going back in 2 weeks and are very excited.