Our hosts were great: from the beginning we exchanged emails, receiving prompt responses. Prior to our departure Gonçalo provided us with a thorough guide of all the hot spots around the city (restaurants, bars, café, monuments, museums, etc): you'll find all of the info plus some brochures in the house. On our arrival we were greeted by Sandra who explained to us all the house rules, showed us how everything in the house worked and left us a nice bottle of red wine to enjoy. She also checked in on us during the week to make sure everything was alright. Sandra also gave us some extra tips on other restaurants where to eat and to enjoy to fado. We had a small accident with a cockroach but it was an isolated accident as the house has mosquito nets and all vents are protected. We had a great stay at Gonçalo & Sandra's apartment. I would strongly suggest choosing this place for your stay!