My husband and I had a fantastic stay in Lisbon at this apartment. We were met by Paulo, who provided keys. The exchange was easy. Paulo showed me the place, it looked exactly like the pictures. The place is well apportioned, immaculately clean and the view is stunning. The place is on the 5th floor, but the view is worth it. The city has elevators to get up steep hills, and there is one that will get you to the apartment, check with the host about where the elevator is before heading into town! The bathroom is on the smallish side but sufficient. There were plenty of towels, a hair dryer and soaps. The kitchen is great too and well stocked. I did laundry once and there was even detergent to use! There's also wifi in the place and works great. Just an all around great place to stay. I'd highly recommend it!