From the start, communication was excellent! Graça arranged for my pickup and delivery to the airport....for free.
In my case Hijino was the driver and he was fluent in English, friendly and kind.
I had an early morning flight in and because no guests were in the before I was allowed to check in very early.
I have stayed in many Airbnb, but I have to say the go beyond expectations and excellent communication and service is the best I've ever experienced. (I worked in the lodging business for 14 years).
The location and views were outstanding.
One caveat... It's about 4 flights upstairs. Bica is hilly also, so just be aware.
I will definitely return!!
Fantastic experience!!