The place is as you see it in the photos. It's big and comfortable. We didn't have the opportunity to meet Richard or Rachel. Something very important to highlight about the location is that the apartment is above 3 bars and in a corner of Bairro Alto where a lot of people gather at night, so is almost imposible to leave the windows open because of the noise. If you want to have a relaxing time in Lisboa, maybe this is not the place for you.