We had a some trouble getting into the apartment, which was a little nerve wracking because we didn't have cell service or access wifi, but we found a friendly waiter who spoke English and lent us his phone (thank goodness even though it was late, the area is surrounded by restaurants!) and Sebastiao was immediately available and helped us get in. We had some heavy bags, so the stairs were tough on us, but once we got settled, we had a good time. Lovely apartment, fantastic location smack in the middle of Baixa. Lots of breakfast options nearby. Walkable to Chiado and Alfama and very close to transportation hubs if you want to venture farther afield.