I've never left a bad review in years of using the platform but unfortunately this has not been a pleasant stay.
I arrived after a long day and I was supposed to be able to self check in, but the keys to the apartment were not available and when I called, they didn't even know I was coming. They came quickly to clean the apartment but I had to wait outside for quite a bit waiting for the floor to dry...and the apartment was not even the cleanest. Apart from that I had problems sleeping because of the bed and the noise coming from other apartments, I could hear everything from everybody. The house is also much smaller than it seems from the picture. I understand it's in Graça and the location is indeed one of the best, but I really felt like I overpayed.