The flat is great but we did not have a brilliant stay as we thought we would. It would have been good to know there were two rows of stairs after the lift. We were traveling with luggage and these stairs were tiring. The wifi didn’t work the first day. The coffee machine was not working. There was an electric board failure which turned all equipments off (AC include) the second day. The duvet was not cleaned and there was no bed sheet. Pedro was great and always available but it was simply not enough for us.
Some of the people we spoke (for checking in and for checking out) were not the best in terms of getting their messages across. We were an hour late for the checkout for which we were sorry but this was not well received by the cleaners who were far from nice.
We are certain this will improve very quickly as Pedro and Sarah seem to be great but in all honesty, for us, it was not worth the money we paid.