My friends and I arrived at the apartment an hour early but Nuno came over to let us in even though it was on really short notice. He welcomed us with fruits, wine and had alot of tips for us (we visited a few of them and they have been great). Nuno is always ready to help us whenever we had any concerns, and even though there were problems with the wifi for a bit he fixed it as soon as possible. We love the apartment so far and it is exactly as shown in the pictures! We plan to stay here for an extended period of time and so far it has been going quite well :)