I want to start with: I would deffinitely choose this locatiin again on my next trip to Lisbon. Excellent client aporoach and value for money place. I do recommend it! In this review I will try to describe the place as much realistic as I can.
Apaetment is a professional AirBnb, more like a hostel, and not like staying in someone's home, while the owner also lives there in the room next to you. Location is very strategic, few min walking to Santos train station and all other public transport. From Santos you can take the train to Belèm (12 min) and Cascais (40 min). All the closest to Lisbon sand beaches are located on this line. The apartment is 15 min walking to the big transport hub Cais do Sodrè, where you can grab any public transport, even ferry to the other side of the river (8 min). 20 min walking to the touristic city center and many of the sightseeings you've seen in Google. From the airport to the house door is about an hour traveling by metro, changing red and gren line. Lisbon public transport is very reliable and safe at its most part.
There is Pingo Doce supermarket at 10 min walking. There are qute little restaurants in the area. There is McDonalds as well. The Puppets Museum is the next street, like 50 m walking.
I was located on 2nd fl of the house. There were 3 rooms for guests on the floor, plus another two rooms which Teresa and housekeers were using for office and store. Place itself is basic, but you have all you need for your stay. Mine was a decent sized and clean room, with all necessary furniture and enough space to put your things- nice size wardrobe, 2 large underbed drawers, a desk with drawers as well, hangers, bin and desk mirror, bedside table with night lamp, a standing fan. No TV. It is small on first glance, but acctually you have enough room for your belongings and for yourself to feel comfy. There is a nice quality wi-fi in the appartment.
The floor is clean and very well maintained on daily basis by Teresa and another lady (whose name I forgot), but both of them were lovely. The other lady doesn't speak English, but Teresa is fluent. She is both friendly and professional and with personal approach to the guests. I was offered couple of times fresh bedding and towells, and received loundry capsules to use with the washing machine, Teresa also gave me some more hangers for my wardrobe when I asked.
There is a kitchen with all basic necessary furniture and amenities- table, chairs, sink and cleaning supplies, microwave, electric ceramic hob (no oven; ventilation is through the chimney), drawers, cutlery, plates, pans, fridge with freezer, very high class and quiet washing machine with supplied laundry capsules, etc. To me wash and having clean clothes on daily basis is very important. I would like you to keep in mind that there is no tumble-dryer, but small air dryer located outside the window at main stairs connecting the floors. You have to hang and pin your clothes over the street. The laundry dries quick as the weather was hot in Sept. Also this air dryer could be very busy as the houskeepers use it for all the beddings and towells. However it wasn't a problen to me, as I used to use that type of dryer throughout the years too, along with tumble-dryer.
There are a bathroom with toilet plus another separate toilet, so you don't have to bump into one another with other guests if you only want to go to the toilet for 1 min. Bathroom has all the necessary amenities as well- sink with drawers, a toilet, a bidet if you wish, a cabin shower with mibile shower head and a small shelf, additional shelvs by the cabin as well, toilet paper. Teresa provides shampoo and showergel and towells as well. Hot water supplied by boiler is just great. The hot water runs immediately and it is a constant without any shortage. Excellent water pressure too.
There are fire safty measures like fire blanket and fire extinguisher.
Appartment is located on one of these very narrow, steepy, paved noisy streets of Lisbon. Lisbon terrain is mainly hills so be prepared to walk up and down all the time rather than walking on flat street. There are a huge net of these narrow, steepy streets with lots of stairs and initially you might feel you are in a maze. The house is located up the hill, plus paved streets, so pair of comfy shoes are a must. (I put my flat sandals when I got out and change them with high heels either in the taxi or at some bench when I am already at some flat and more walkable location). If you order a taxi don't expect the taxi to arrive at the front of your door, not possible due to the obsticles I mentioned above. Better point as pick up location The Puppets Museum (which is located the street below, 50 m walking) or just walk for few min to the main boulevard by Santos station and order taxi from there. Getting back home by taxi-the same, but vice versa.
As the area is pretty much students one and residential, keep in mind that it could be very, very noisy, almost 24/7. By noisy I mean people start shouting and talking very loud on the street from 7 am till 1-2 am, even 3-4 am the next day. Be prepared for groups of young (and not so young) people to shout and talking very loud right under your window, at 1 am without any hesitation. Even if you close your window this doesn't help much. This is part of Portuguese culture to gather together and talk very loud and emotional. It is deffinitely not personal, but you have to bear the noise in mind.