Most of our communication was with Joana (& her sister, Ines) since Bruno was out of town. Joana messaged me on my phone and connected me with Ines to discuss the possibility of an early check-in since we were arriving early morning. She was so very sweet; she met us at the meeting point and helped us with our bags. We were so grateful to be able to leave our bags in the Apartment while Ines cleaned so that we could walk around town until the Airbnb was ready for it's new guests. Joana was kind enough to set up an air mattress in the living room for our 9 year old daughter who joined last minute and needed to stay with us for one night. We felt extremely comfortable - even in the extreme cold temperatures... the heaters warm the place up very well. There are several small spots to grab food and groceries around this area, and it is a fairly quick tram ride to busier areas with more restaurants and shopping. We would definitely stay here again! Thank you!