During the first 3 days it was a disaster. Overall our stay was ok.
The broken balcony door (the temperature inside was like outside 5 degrees, they suggested us to sleep in these conditions without any alternative or refund),broken sink (we found out that it was broken when we came back to the apartment and found a handyman in our bathroom who was fixing it), broken door handle (front door), broken air conditioner (no changes in temperature when setting it). As a result - bad experience, headache, sleepless night, uncomfortable situation when you need to change clothes with a handyman in front of you who was trying to fix the broken balcony door - at the end he just closed it with the tape!!!!! And said it’s not possible to fix it during our stay.
Customer support very poor, no humane way to understand the customer’s situation. Only after yelling at them we got a solution for one night to not get sick or completely be frozen with a 5 degree temperature inside the room. It’s a shame!