The apartment and location are wonderful!...We really loved the stay overall...
Unfortunately the host, a management company with over 100 units (used as an excuse for delay of communication) is difficult. There was a problem with the lock sticking and it being very difficult to remove the key without jiggling it vigorously, sometimes for minutes...a mechanical error of the lock requiring maintenance. One time it wouldn’t come out of they keyhole at all and we became locked out of the unit. We notified the host immediately. They happily said they’d send a technician. They came and serviced the lock, gained access, after which the lock worked a bit better for the duration of the stay. To our surprise, the host representative from the management company, Maria, then sent a message asking if we require an invoice for the maintenance technician....to fix their faulty lock!! She was argumentative and would not bend about we paying, and reminded me they have my deposit. Beware, they will try to keep your 500 euro deposit for their own repairs or expenses. We had to call airbnb to resolve.
I feel bad for owners of such lovely units who have poor representation. It is really an amazing apartment and location, second to none. The management company is the issue. Otherwise it’s great!