Rita and Isabel are two of the kindest, most caring hosts we have had in all our travels. They went above and beyond all expectations. As an Airbnb host myself, they exemplified how welcome and cared for I would like my guests to feel.
One example: prior to our arrival, I asked for a recommendation to a Fado house. The one Isabel suggested was booked up at the time we wanted, so the two of them walked there in person and made a reservation for us even though there wasn't any availability. And it was well worth it — their choice was perfect, with amazing music and delicious food!
Their thoughtfulness also showed in many little touches. We arrived in from our intercontinental flight before the check-in time, and Isabel graciously agreed to meet us at the apartment and let us drop off our luggage while it was being cleaned. When we returned, we found she had left us a box of delicious traditional pastries (pasteis de nata) and a kind note.
Rita was extremely attentive and caring in many other small ways throughout our stay. As my wife put it, "she has a beautiful soul." I look forward to staying with them the next time we are in Lisbon!