My booking was accepted straight away, at around midnight which was lovely but felt impersonal, too automatic. Contact was a bit sparse until a few days before we went to Lisbon. Great flat in a great location. It is brand new and feels like a rental flat at the moment. In time I'm sure it will feel more homely. Air conditioning wasn't working but I know the owners are fixing that. 2 sets of keys between the 4 of us was excellent as well. Overall we had a lovely week - I'm sure it will be even better for future guests