The staff was incredibly warm and welcoming. We stayed in both apartments (you are provided with food to make breakfast everyday) and I would highly recommend staying in the "Mar" apartment vs the other one - it's much more spacious. We had a few small issues with the apartments that were unexpected (a broken door and an odd smell in one of the bathrooms), but the staff was very helpful and quick to respond to assist us. The Lisbon Story Guesthouse isn't for those looking for upscale accommodations, but if you're looking for something very authentic that is very (almost perfectly) centrally located to all the key areas to visit in Lisbon (Chiado, Baixa, Barrio Alto, Alfama) and comfortable (we loved the beds!), then this is the place for you. Overall we had a great experience!