I have never had problems with super hosts before. ButI do not think this house fits is this airbnb category. It needs reparation in the eletricity sistem and in the faucets; fixing on damps on the toilet wall..... And better kitchen utensils. But the main problem was the communication with the owner. I hope you are luckier. Besides despite my dissatisfaction with Carolina, the cleaning was ok, the house is charming, the location is great and Lisbon views made the trip worth it. But it is not a superhost category.