we loved staying in this apartment. when we booked it, we received immediate communication from our hosts. when we arrived we were greeted by a family member of the host, he did his best to welcome us and settle us in. this apartment is VERY CLEAN with stylish decor and a great location. it is located in a Alfama neighborhood, you will hear beautiful Fado music almost nightly and there a great little pastel shops, bakery, markets and restaurants near by. there is noise, because it is a busy tourist walking area and some construction happening, but the windows closed keep the unwanted noise out. all and all we had a great time, apartment is small, we were 4 people and it worked well for us. we loved the charm of Alfama and hope to return.