Ema was not available but her colleague was and was very helpful, amazingly easy to communicate with and stayed in contact the whole time from the airport to the flat. Johanna , another colleague, met us in front of the flat and was soooo nice and helped us settle in. The flat was clean, we were apparently the first people to use it. There were some kitchen appliances which were missing but as we were the first guests, I imagine that with every visit, the flat will accumulate more and more. Amazing location, super cozy, would definitely recommend!