We were very excited to come to Lisbon and stay at this place due to the high rating. Unfortunately our stay was not very pleasant. We definitely did not feel "at home". The communication was bad, we had to fill in form after form before the stay but the forms were not sent to us all together in the beginning but one after the other after we were continously told that only this had to still be completed. Additionally we were asked many personal questions such as "Can you please let me know why your booking is last minute?" even after already having provided information about our stay and having filled in documents. Instructions to accessing the apartment were also not very clear, we had to ask for a document with further instructions which then helped. Also the apartment was not very clean (footsteps of shoes in the hallway, shower had a moldy footmat, hair on the sheets). The location really is great but apart from this we were rather disappointed.