Amelie always responded quickly to messages, and communication was wonderful. Entering the apartment and getting the key was very easy. The kitchen was fully stocked with many plates, and pots and pans. I loved the location - it is inside the walls of the castle and in a very old part of Lisbon. The streets are very narrow and it’s really quite quaint. It is not quite walkable from the center of Lisbon (since it is at the top of the hill where the castle is) but it was super easy to take the 737 bus. However, although I loved many things about this apartment, I would not stay here again because of the noise - noise from the street outside, as well as noise from the neighbor upstairs. It is true that you can hear everything outside on the street - cars, people walking, conversations. One night there were women singing and yelling with bells. One morning there were screaming school children. But my biggest problem was with the neighbors upstairs. You can hear everything. One night I was awake until 3am - I could hear them walking around, talking, opening drawers. If you are a heavy sleeper it is probably fine to stay here, but I am a light sleeper and so this was a problem. There is also a slight smell from the bathroom, and the glass bathroom door is very difficult to close completely. Overall, I would not stay here again.