Check in was super easy as they have a lock box outside the door and you only need the code to get the key. The apartment was very cute and clean and felt like home. I personally wasn't happy with the pillows but the bed was not uncomfortable. My only real issue was the location was on the main street and the cable trolley runs late at night and early morning. I'm a light sleeper and the apartment rumbled. Once the trolley stopped for the night it was very quiet. The apartment was in a perfect location. Within walking to the Arco, Castle, Elevador Santa Justa and the metro station. Very easy to get to from the airport.