Sarah and Pedro answered the messages real quick. They kept in touch before our stay, soon before we arrived, and after our stay. They were not there to receive us but Maria came. She was very kind and answered all our questions and made recommendations.
The apartment was as in the pictures. Very bright and nice. The bedroom we used was comfortable and the linen was clean and fresh.
The location was what we wanted, not where all the tourist stay but relatively close to the places of interest. There is a bus stop just in front and the bus and the tram take you downtown. It takes about 20 minutes. Also, Belém is a just 20 minute walk. There is a big supermarket (Pingo Doce) 10 minutes away, but there are minimarkets just around the corner. There are several restaurants around (local restaurants, not for tourists).
The apartment is on a 3rd floor with beautiful sights. However, the elevator did not work properly. We could only use it the first day.
We have to say that we were a bit disappointed when we arrived because the apartment was not already cleaned; they told us that the previous guest had had a party and it was taking longer for the cleaning lady to have the apartment ready. Anyhow, the cleaning was not the best; perhaps because she had to hurry.