We loved our stay here. It was very close to both the 28 tram and the Bica funicular. It was clean and efficient. Everything including kitchen basics were provided. I cooked most of the three weeks we were there. There are plenty of grocery shops and coffee shops and everything you might need in a short distance away. There is a nice small farmer's market at the bottom of the hill on Saturdays. The place way clean and very quiet at night. If you leave the window open, you will here the church bells on the hour and the tram roll nearby. To me, it only added to the charm. Communication was great and immediate. I highly recommend this place for your stay.