They let us check in a little early, but that’s where the good customer service stopped. Once we arrived, we realized how bad the place was. There was a burn hole in the couch, stains on the walls, the placed was barely cleaned with a dirty mop and bucket on the balcony, the showers flooded, the wifi did NOT work, and air conditioner let out warm air.
To make things worse, the lock on the main door stopped working on our last night, our things were trapped inside, we were accused improperly using it (even though we were never given instructions), and they tried to charge us for the locksmith that had to fix it. We had to call the Altido London office for help because none of our Lisbon contacts would respond to us. Then I had to dispute the charge with Airbnb (I didn’t have to pay).
I do NOT recommend booking with Altido in Lisbon. They’re apartment was extremely mediocre and their customer service was much worse.