We didn't meet Fran but he was very engaged by mail and WhatsApp. The apartment is as described and look exactly as it is in the picture. We loved it. We were checked in and given help with what to do and where to go by a tailored note which had been left for us.
The location was perfect for us as we didn't want to be right on the heart of Bairro Alto which was just 10 minute walk. There was a bus stop right across the road so easily accessible if you needed public transport. It's perfect if you want to explore Lisbon while escaping the noisy streets at night.
The only problem we had was with the neighbors upstairs who are students and had a birthday party. It was difficult to sleep that night but the others were ok. You might want to also take into consideration the room as it is facing the street so cars can be heard if you are not a deep sleeper (closing the windows might help though).