From the moment of booking the apartment with Nelson, we were provided with plenty of help, advice and support about the apartment and city. He was very accommodating with our early check in and kept our bags secure while the apartment was cleaned. Nelson was an excellent guide to Lisbon on the first day and brought us to sample some local pastries! The apartment itself was spotless and had all the necessities for our short trip. The location was excellent and I would highly recommend Nelson and his family. Nelson went the extra mile to ensure we had a comfortable and enjoyable trip, even organising our taxi to the airport.