ENDAGERMENT
OUR DAUGHTER WAS LOCKED IN THE FLAT FOR 5 HOURS BECAUSE THEY HAVE A FAULTY LOCK AND ZERO COMMUNICATION.
THEY DID NOT CALL OR HELP US, WE HAD TO CALL THE POLICE.
ZERO COMMUNICATION
We were in able to get into the flat , we had the key, but they had a faulty lock.
We contacted the owner a number of times with no response.
Our daughter was locked in the flat floor 5 hours. We finally had to call the police to come open the door.
The Police said the lock was faulty and the owners were reckless and endangered us by not maintaining adequate functioning locks. T
It is not only the issue of the lock and keys not working, we can understand thigs happen, however they completly ignored us. We spoke to 2 different people and both assured us the owner would resolve the issue. We waited 5 hours before calling the police. The owner had plenty of time to send someone to help.
It was a serious issue that our daughter was locked in for so long and the owners did nothing to help us.
Our daughter was alone and locked in the apartment. We lost a full day in Lisbon due to the irresponsible actions from the owners. Not to mention the traumatic experience!! We want a full refund!