I went to Lisbon mainly for business purpose. One thing that I look mostly when I am on this kind of trip, is comfort and safety. That's why I don't think twice to pay a little bit more to find a great place. That's to say, Clara's space, is a great space, a nice apartment, well located, nearby everything I could need during my stay.
But the host is the worst host I could find. The issue started during my checking. She treated me like a hostile. I made a long trip, driving from Porto to Lisbon, on my arrival everything I wanted is to get the keys and take a rest. But the host makes it the most painful and longest check-in process. She makes sure to repeat over and over again that I should not break anything, that there are cameras watching me, that there are neighbors that can call security if any noise and so on. Got treated as a kid. She even refused to accept my Resident Permit as identification document, I was forced to provide also the password and not only on the check in (security) but also via message. I did it.
By the way, the listing mention that there is a TV, just to say that the TV does not work, and I was informed only during the check-in.
I was supposed to stay 8 days at Clara's space. During my stay I got an emergency call. I had to go back home urgently. This happens on 2nd of March in the morning. So I login on airbnb platform, I requested for change. Based on the day and hour (before 11am) I did the request the condition was that I would receive 400Euros back. Request done, and I call Clara. She didn't pick my calls, I send message and nothing. Until almost 12. At this time, clara refused to accept my request, she canceled my request and did another one as I was leaving the apartment on 3rd of March. But I left on 2nd and I have proofs of that. I have print screen for when I made the requests. Clara ignored the platform rules and made her own rules.
And once again, as I told her in person, the problem is not the money. But we need to be responsible and stick to the conditions we set. And I didn't violate those conditions. Part of the conditions was that I could change my stay and depending on when, the conditions could be different. But Clara refused to accept that, and She kept one night that I didn't use at all. I will also report that to airbnb.