For us, Hugo was difficukt to deal with. Required us to fill out advance paperwork with passport numbers, addresses, etc. (No other Air BnB stays in Portugal required this). Plus, he was inflexible with our check in time AND unknown in advance to us, required both of us to be present at checkin WITH our passports. This was extremely inconvenient, as it was my husband's birthday and dealing with all Hugo's rules cost us extra taxi fares, and to miss our special lunch reservations. Our other AirBnB stays in Portugal were wonderful, with no negative issues at all.