We were happy with the apartment and loved Lisbon, but the host got our arrival time wrong when it was clearly stated in the chat and the greeter (Mariana) was wholly unconcerned about meeting us on time, making a very bad impression (whether or not she had an accident on the way to hand over the keys is irrelevant, she was already very late, and that was the problem). To then tell your guests in the chat that there’s nothing you can do about the greeter, rather than offering compensation or an agreeable resolution just makes the impression even worse. The apartment was fine, waiting for an hour in the street upon arrival was not.