Estela is so nice and the apartment was very comfortable and clean! Estela provided a nice orientation about the apartment. She also provides a binder with suggestions of things to do and places to eat while in Lisbon. She was extremely thorough and always available to respond to any questions. Estela did give us a heads up that it might be noisy at night. we did experience the noise, but the location, comfort and cleanliness outweigh the noise- I would definitely recommend this apartment.