We arrived at the apartment and a lady called Laura arrived. She provided lots of extremely helpful information and showed us around the apartment. Unfortunately we didn't meet Tiago during the stay. On the second day we suffered a power cut however the neighbours helped us sort it out. The apartment is ideal for two people and very well located in the heart of Bairro Alto. Overall a very good apartment in a good location, Tiago was always on hand to help if needed.