We really wanted to like this place. It was our last night in Portugal after a two week vacation with 6 people. We had stayed at various Airbnb in other cities and had wonderful experiences and expected the same at Luis place but we were all so disappointed. After booking our stay I received a lengthy message with specific instructions; when to let them know when we were arriving, not to make noise after 10pm, and that we wouldn’t be able to park on the street because only residents can, etc. The morning of our day to arrive, I messaged Patricia to let her know we were in route and the approximate time of arrival. I again messaged her as we got closer since I had not heard back. She finally responded. I again messaged her one hour out, as requested and again once we arrived into Lisbon. The place was very difficult to find. We stopped and asked twice where the apartment was located. Once we were able to locate it, we realized we couldn’t even drive the car on the street to drop off the suitcases. Once we parked and arrived at the apartment, Patricia greeted us. There were still 2 ladies there cleaning, which surprised us since we arrived at 4:30pm. Patricia seemed in a hurry, and it wasn’t until we asked where the bathroom was that she quickly showed us the apartment. Two of the bedrooms were missing towels and I had to ask for them. She sent one of the ladies to get towels ( I guess from the car). We also heard a loud noise and weren’t sure where it was coming from. We didn’t have time to see what it was because we needed to leave for the soccer game. As we left the apartment, we noticed several men hanging around. It was then we saw several drug deals going on. We continued our journey to the stadium and had a great night even though it had rained all night and we got wet. Once we got home, the men were still “hanging around”. Once we were safely in the apartment, we could see them trying to peer in the windows, which made us all very uncomfortable. My son went to take a shower and that’s when we realized there was no hot water. We looked for the hot water heater and that’s where the noise we had heard earlier was coming from. Although it was 11:30pm, I messaged Patricia and she did respond with instructions. Unfortunately, nothing she had us do worked. I again messaged her and never heard back.We were flying out the next morning for a 9 hour flight and no one was able to shower because the water was ice cold. I noticed while in the bathroom that the bathtub tile had pink mold that had not been cleaned and the bathroom had a musty odor. One of the bathrooms didn’t have any hand soap either. In the corner...