Our check in was late due to plane so it wasn't very smooth. The toilet leaked and flooded the bathroom that night and the shower wouldn't drain. The following morning very early we called our contact person and they said they would handle it. After being gone all day we arrived at 6pm and it wasn't fixed. After speaking to her she said she had been talking to plumbers all day to get a time. They finally arrived around 7:30pm. Nice guys fixed it all up and we never had any problems after that. Would have been nice if a cleaning person had come to clean up the mess from the flooded toilet. It wasn't a great start to our stay but after it all was handled the place was okay. comfortable bed and pillows. Kitchen had everything and the washer worked well. The location was really good for getting anywhere.