The communication with Inês, Koen and Lurdes was really easy and there was somebody available for us all the time. Even when our planes got delayed and we got to the apartment nearly at midnight, they were helpfull and friendly. For a 20€ fee we had late check in which was very convenient.
The apartment is like in the pictures. It is very clean and tidy and the neighbourhood is calm and safe. We used uber most of the time but there is a metro station near the place and also a couple of supermarkets and restaurants. You can also walk to the city, it only takes about 25-30 minutes.
I would definitely recommend the experience.