The positive:
Overall, we had a nice time at Ana’s. The area is beautiful, and you have the best view over the coast from the kitchen's balcony. The house is spacey, very well equipped, and in a great location. The room offers all it needs to, and the bedsheets were clean.
The check-in was easy, and Ana always replied quickly. If it weren’t for the negative below, the value for money would be amazing. All in all, it’s still okay.
The negative:
When we arrived, Ana wasn't home, and the other guests showed us around. Everything was quite run down and smelled musty and wet. The entire apartment looked like it wasn't cleaned in a while; it was really dusty, we had to wash most dishes before using them, and there were spider webs everywhere. The garden and the BBQ also looked run-down.
We contacted Ana and asked for someone to clean the place OR a vacuum cleaner to do it ourselves. After some back and forth, she offered to us that her brother and son could come around and clean and also bring the vacuum, which we happily accepted. She then changed her mind, said that our expectations were too high and that we’re unthankful, and asked us to leave after 11 instead of the 30 days we had booked originally.
Indeed, from a Superhost who commits to Airbnb’s “Enhanced Cleaning,” we expected both a clean place and some more helpfulness. However, it was nice of her not to kick us out directly, which allowed us to find a new place in time.
After we had cleaned and aired the place ourselves, we enjoyed our time still.
The ambiguous:
Unfortunately, we never met Ana in person. She probably is a nice host, and we feel like we got up on the wrong foot with her. Kicking us out was not a very welcoming solution to the situation, in our opinion.