We couldn’t stay in the apartment due to the lack of cleanliness. We got a late arrival and we couldn’t barely sleep because of the discomfort. We left the next morning to a better place. The host was informed and was understanding and apologetic. We did get a refund but still lost money and time. A major inconvenience having to move and wait for the check in time at another accomodation makes us loose precious time of the little time we had in Lisbon.