Unfortunately we didn't meet Joana as she was working away when we arrived, however our communication in the run up to our trip was fantastic. Joana was open & friendly, willing to answer all my questions and she always responded really quickly. She'd arranged for her brother in law Antonio to let us in when we arrived at the apartment and gave really clear instructions on how to get there from the airport. Antonio was lovely and couldn't have been more helpful. Joana's apartment is just as it looks in the photos. It was extremely clean and tidy and everything has been recently refurbished to a really high standard. We were especially impressed by the electronic window blinds which totally black out the rooms making for a great sleep! Arroios is a great neighbourhood as it's very close to the city centre (4 metro stops or 30 mins walking) but isn't touristy so you feel like you're in real Lisbon. There area plenty of local shops and some great restaurants within a few minutes of the apartment. All in all a great stay! Thanks Joana!