Hi, thank you for having us. The appartment and location was nice. The communication beforehand was good and easy. When we arrived the room wasn't cleaned and we contacted Isabelle. Isabelle organised Rodrigez to clean so we could access the appartment by 10pm. Rodriguez was very sorry and nice. We appreciated Isabelles quick response with contacting the cleaner. However not her way of communicating. She got upset with me on the phone when I asked for a refund for the fist night. She raised her voice stating she is very busy and things like this happen. We got 50€ refund and no communication from her after the phone call. We were understanding even though we couldn't enter our room 4h after we planned. It would have been great if she would have communicated with us in a respectful way. Things like this happen but how you deal with it makes the difference.