We had a nice stay. Our room (Red one) was clean and big, just in front of the bathroom.
The location is great, very central and it's easy to go almost everywhere.
Though, being central is quite noisy at night. There is a strong fan (not exactly air conditioning) and the window is not that comfortable: you can either leave it open and get light (and noice) or you need to cose it to get dar.
Some small details would make it more comfortable (a mirror in the room or curtains), but in general it was fine.
We never met either Nuno or Carla, butta they were nice when I had to confirm and arrange my stay.