Rui has the picture perfect place in Lisbon. It's was close to everything in town but away from the very very loud areas. He had everything we needed prepared for us upon our arrival...maps, guide book, great suggestions, etc...We had some rental car trouble and he was very accommodating letting us use his phone while with customer service. He also gave us a very charming brief history of the building and some of the areas. The room itself is amazing. The bed was cozy and warm with the comforter. If I came back to Lisbon I would definitely want to stay there again.