Our experience couldn't have been better. Our hosts were exceptional in every way. (prompt with replies and answering any questions, working with our arrival schedule etc. etc). The apartment is wonderful. We had the entire 3rd floor of a beautiful old building in the middle of Chiado neighborhood. Near everything, easy walks to restaurants, bars, and the metro. We were a large group and the apartment was very accommodating allowing us to just focus on enjoying the beautiful city of Lisbon.