Nadia was the person that received us and she was lovely. Quentin messaged us since the booking and was also very nice. The apartment is small but in perfect condition. The only two issues that we encountered were that the toilet was not clean upon arrival and that on the last day there was nowhere to leave our luggages. Although this is not something that has to be provided it was a real inconvenient with all narrow hilly streets and staircases in Alfama.