Bruno is very helpful, easy to access via email or phone and a pro at making your stay in lisbon a great one! the location is top-notch and for those not used to climbing the steep hills of lisbon, a great reminder to hit the gym when you head home...thankfully bruno is there to help get your luggage up the 3 flights of stairs:)
and in case you are not up to walking up the hill - you can just kick back, drink some nice portuguese wine and enjoy the view!