Horrible customer service from this host. Extremely unreliable and unprofessional. Me and my friends booked this place in October and planned to visit in December. We booked our plane tickets, train tickets and were all set to go until the night before our flight we saw all over the news that Lisbon is having major floods, even saw articles of people dying, the local train station was swamped with water, people were basically swimming with water and it didn’t feel like it would be the most appropriate time to visit to get the most out of our trip or for safety reasons as we could’ve gotten stuck there and some of us had flights to international destinations the day after returning to the UK. I had asked the host for a full refund as this was a situation beyond our control or if that wasn’t possible for us to receive a credit to be able to use in the next few months as we are still planning on visiting lisbon once the situation got better. The host denied the whole situation