We felt very welcomed. Hugo was waiting for us when we arrived very late on a rainy night and took us to the flat. We found fruit and a sandwich waiting for us and an immaculately clean flat with everything we might need. There was ample space in the bathroom for my own toiletries, and the shower was wonderful. The view was amazing and we loved having coffee or wine in the living room and gazing out to see the ships. The kitchen was well equipped and my husband is a chef so we enjoyed most meals in the flat. Location was also very good just a few minutes from the no. 28 tramway. Washer in the flat was also very handy. Hugo and Silvia certainly thought of everything and Hugo was especially kind in answering any questions promptly and driving us to and from the airport. Weather was a bit miserable for going out at night(but you will find an umbrella in the flat in case you need it) but there are many DVD's so we enjoyed watching them in the evening. We would not hesitate to stay here again and highly recommend this flat for a fantastic stay in Lisbon. Neighborhood is also quiet and friendly.