The flat is in a beautiful location and there is a wonderful balcony with a sea view (although the cruise ships can sometimes get in the way). There are a few small issues with the place like awkward blinds and a toilet that needs tinkering with to get it to stop flushing. Otherwise, it's a really nice place to stay at. I did ask a question the day before we left and never had a response but it wasn't urgent and didn't affect our stay. The place is worth it for the location alone.