We have stayed 4 night at this apartment. It is a holiday apartment like everywhere in Lisbon specially designed for tourists. It is functional and nice. Even it is on the 4th floor it is quite loud unfortunately. The tram is driving in front of the house. The location of the apartment is very good. Alfama is quite annoying with huge amount of tourists but you can easily walk to Graca and have your peace. We did not meet any person for the check-in as the house is operated digitally. They ask for 20 Euros if you want to have a check-in in person which is very weird but it is business as usual in Lisboa I guess. (Or paying 40% of the daily rent if you cannot check-out in time or want to check-in a little bit earlier) If you want to rent an apartment with more character you need to search for AL.