Karla is the nicest, most hospitable person a traveler could ever hope to meet. She left us lovely pastry and bread for breakfast, explained how to use the bus, helped me buy the bus passes, insisted on driving to pick up my mom from the airport (!) and was just generally an above-and-beyond lovely person. The apartment is clean and nice. It’s about half an hour by bus outside of the downtown area in a residential area. It’s a bit noisy because people around seem to be unconcerned with their noise level. My mom and I really liked the bus rides because we got to see Lisbon in a different way. My mom is 75 and my impression was that people went out of their way to be helpful to her. We’ve never gotten this kind of extra help anywhere else in the world and I didn’t get it when I was on my own. Anyway, Karla and Marco are wonderful hosts and the apartment is cute and clean.