The experience I had with the company who manages this apartment was absolutely disgraceful. I was lied to constantly on the day of check in and the day after to ensure that I moved all of my bags without help into a dirty apartment making it less likely that I would cancel (as this would involve another stressful move).
The support that I received from Airbnb has also been disgraceful. They failed to call me back on the evening of my scheduled check in date, despite me making them aware that I am a solo traveller in a foreign country. I was left without assistance to find myself somewhere to stay when the apartment I had booked failed to allow me to check in. I had to call Airbnb the next morning for support as they never called me back.
The only support I got was the next day when the representative gave me advice that if the host fails to allow me to check in, then I will be supported to find another apartment. At no point was I told that I have the right to cancel and receive a refund due to the poor service and poor condition of the apartment. In fact, I was promised phone calls by Airbnb representatives to ask for advice, support and to make a complaint, however no one called me. In the end I was completely marginalised by Airbnb through the app attempting to shut down my case.
I would like my case to be reviewed, I want a response to my complaint and compensation.