My husband and I had a great stay while visiting Lisbon. Ines met us at the apartment personally to let us in and give us the tour. She was quick to respond to any questions prior to our arrival. She also gave us some pointers of what to do and see during our short visit. The apartment was clean and new. The bed was comfortable. Just a heads up to anyone with mobility issues, the apartment is at the top of the building (maybe the 4th floor?). The steps are steep. However, this is common for Lisbon and, personally, we did not mind. Being at the top, we had no neighbors above us and we were a bit higher from all the Lisbon city noise. And yes, Lisbon can be noisy! It's a lively city with lots of night life! But we had no issues at this apartment - it is off the main road on a side street. I would recommend this apartment and would stay there again myself!