Unfortunately I have to write a mostly negative review mainly down to REALLY bad communication. The worst I’ve ever had with Airbnb. We arrived late from our evening flight, I had warned the host of our later arrival so we could definitely enter the property she gave instructions to follow to get keys etc so I was reassured. Kindly she booked us a taxi from the airport but it was nearly 3x more expensive than an Uber that I got on our return journey 🤨 I was quoted 20 it was 26 then my Uber was 8 🧐
I followed the instructions on arrival but there was no key! It was 1am me and my mum had to go get a hotel after trying to call the ‘24hr’ line 😐 no answer for 1.30 hours minimum.
I got Airbnb to call the 24 hour line and THEN she answered. Even then she was unwilling to come give us the key i’m guessing because we had a hotel!! But I didn’t want to sit and wait for her the next day as we were only on a short weekend break. Then she worked out I’d been given the wrong instructions from the start to enter the property and that’s why there was no key. So the next day I got the keys myself. This left us 80 down on our spending money for our 2.5 day holiday after buying a hotel as our refund took 10days to come through.
The flat is cute and in the best place in the city next to great restaurants etc. It’s Clean and nicely decorated. However the hosts don’t care enough to make sure their guests get in at 1am. So consider this before booking or just make sure you arrive in the day.
Shame as other than that it would have been perfect.