Unfortunately I think we misread this Airbnb & did not realise we were going to a dorm/hostel type of set up. We don't use Airbnb to book rooms like this (we like meeting locals/living like locals) - so honestly didn't enjoy our stay - it's the first time in 5 weeks of travelling & 10 Airbnb bookings that we haven't given great feedback. This room is in an apartment with 3 other bedrooms that are also rented out to guests, with shared common areas & bathrooms. The walls are very thin & noise from other guests meant we didn't sleep much. The bed was like a slab of concrete (which also didn't help with sleeping!) & it has been the first place where no towels have been provided - we double checked when we realised this in the morning, but didn't want the hassle (and didn't have the time) for Rafael to drop some off to us - so we just went without a shower! Communication with Vera & Rafael was fine, I know they are working hard to make money from this, but I would have preferred to pay more for the room for a better Airbnb experience. If we wanted a hostel we would have booked one instead.