I booked at Maddie's flat but, unfortunately, my flight got canceled due to unexpected COVID-19 restrictions.
I suddenly asked to Maddie to change my dates (not to cancel) with another weekend, even paying an extra fee for the trouble.
She didn't accept and just took the whole amount.
I knew it was possible to change the dates as I did it with another Airbnb Host, so I asked for flexibility and understanding due to this particular period, but I didn't find any comprehension from her side. Nothing personal, but I could have saved money and she could have gained visibility; now I lost money and she lost a guest.