I had a very comfortable stay at the apartment. Marcella and Thiago accommodated my late check-in (with a fee of 15 euros) and were waiting for me when I arrived. They were very welcoming and lovely to speak to and gave me all the tips I needed as a first time visitor in Lisbon. I was also in touch with them on whatsapp whenever I needed anything and they were extremely responsive and helpful. They were also very nice to let me check out late.
As for the apartment, it's on the ground floor and opens up right onto the street. It also has windows with the view of the street. Bathroom and kitchen have all amenities including a washing machine and a dishwasher. There is also a dehumidifier and standing fan for when it gets too stuffy inside. I really like the location of the apartment - it's away from all the tourist areas but has easy access via public transport to all of Lisbon and around. Highly recommend! I will definitely stay here again on my next visit! :)