This is a hostel, not a residence as advertised, which means there are many travellers coming to party. The issue with this is that there isn’t anyone at the front desk and there is no secure entrance or any personnel on-site, so it is quite chaotic, loud and unsafe. The only person to contact is Debora, the housekeeper, who is the only employee I have ever seen at the house and she doesn’t answer her phone. Isabella, who runs the Airbnb account, takes 12-48hrs to reply and only ever responds to ask for more money.
My biggest issue with the stay was the lack of security. On one occasion Debora let a woman into my room and showed her around while I was in the middle of a work call. Another time a man entered my room with a key card while I was in the shower. There wasn’t anything stolen, but this is not a secure or private accommodation.
The room itself was clean, but the queen-sized bed was fitted with a mattress protector meant for a double bed and a flat sheet rather than a fitted sheet. When I asked for the correct bedding for this mattress, I was told to pay for extra bedding even though the ad says extra blankets are included. There were only two rolls of toilet paper in the bathroom and when I asked for more I was told to pay for housekeeping. When I asked to borrow a broom to sweep my floor I was told to pay for housekeeping. I was also not allowed to use the laundry facilities which contradicts the ad as well. This would be tolerable for a weeklong stay or vacation, but I was here for a 6-week work trip and booked this place because it was supposed to be equipped for a long-term stay. In the end, I bought my own cleaning supplies, linens and kitchenware.
The kitchen was a regular hostel-style kitchen, small with limited tools. The main issue is that there is only one knife (a bread knife) and plates and glasses are rarely available (why I bought my own and kept them in my room). It has typical Euro-sized, mini appliances (they all work) but it is not fit for multiple groups of people trying to cook around mealtimes.
There is a desk to work at in the room (as well as a futon, which is broken on one side so be careful when sitting haha). There are lamps which plug into the outlets, but there are only two outlets so I had to be strategic about charging my computer at night. I quickly gave up on working in the evenings because it was too loud.
I am not even going to go into covid protocols, because there weren’t any in place.
Pros: elevator, wifi, beautiful terrace, friendly neighbourhood, and self-check-in was easy. Isabella was able to accommodate my partner visiting for a week and even though I forgot to tell her the dates, we sorted it out (for a fee).
Overall, I made the most out of this place but am really disappointed with my stay, the misrepresentation of the ad and the unsecure room. It might be fine for a short holiday, but be careful.