Getting there was very easy even though we had tons of luggage and we could not drive a taxi up to the door. Our hosts had a friend/property manager, Sandra, meet us at our taxi and help us carry our luggage to the apartment (which is not far from the road at all). Sandra was extremely helpful and kind, acting as almost a concierge for us during our stay. We were given a bottle of wine as a welcome gift and they had all the espresso we could make! The location is excellent, as it's in the center of the Alfama neighborhood and walking distance to the city center/Baixa areas. The accommodations were clean and adequate for my wife and me. We would absolutely stay here again given the chance. Highly recommend!