My stay in this appartment was perfect!! Joana's mum Marta met us on the arrival day. She is a very warm person and made us feel very welcome, making us a coffee and giving us great tips of what to visit in the area! She was also very helpful on the last day by calling us a local taxi.
We were having a little trouble with the cooker on the first night, we were in touch with Joana trying to figure out why we couldn't get it working. She was very prompt in her reply and even offerred to come over straight away (when figuring out over email didn't appear to be working). It turns out the hob won't operate without having a metal pot on it:) The description on the site was perfectly accurate.