We booked Sofias apartment but she msgd us the night before saying we cannot stay there anymore due to problem with a leak in her apartment. She asked if we were ok with staying in another place in Bairro Alto - we said yes. We asked Sofia would the new place be ready for 12pm? She said yes. She sent pictures of the new apartment, it looked really nice - she said the new apartment would also have air condition.
When we got to the new apartment, the front desk lady said the room will only ready @ 3pm. I showed her my conversation with Sofia & she even called her...she said it's not possible since they have to clean the rooms. My husband & I were not happy with Sofia telling us it would be ready & we came to Lisbon early for nothing.
When we got into our room @ 3pm, there was no aircon, just 2 fans. We were dieing of heat! I msgd Sofia & she said she was gonna ask the front desk if there was another room for us but there wasn't. We picked Sofias original place because it had aircon, we weren't happy
The place we stayed in had a nice modern decor, very comfortable too. Unfortunately there was no paper towels...I had to ask for some & of course another fan. They did provide it for us eventually.
Overall, Sofia did relocate us to another place in Bairro Alto(although further) but there was a lack of communication/honesty in terms of checking in times & air condition.