I gave Marisa's place 5 stars because I appreciate very much that it's the real host's apartment (i.e. not a place someone bought to rent out), that the king sized bed is very comfortable, and that the decor is fabulous. It's only two blocks from a metro stop, which is also great on Lisbon's hilly and cobbled streets. On the other hand, I was tempted to put 4 stars because the listing included a washer and the person who checked us in showed us the washing machine and where to hang up the clothes, but we learned the hard way (with a load of sopping wet laundry) that the machine has in fact not worked for six months. Marisa was apologetic and did her best to help by telling us where the nearest laundry is, but the situation should have been avoided. Also, if you plan on having two people sleep in the second bedroom (with the library), please note that the mattress is small (120 cm wide) with a deep trough down the middle, like a sofa bed mattress.