Communication with Joana was easy right from the start. We really enjoyed our stay in her flat. We met her daughter who was so cute, and sweet along with their little kitty. The apartment is nice and bright, and the terrace is definitely a bonus with its views of Lisbon. Our room was comfy, and clean. It is also in a perfect location near several cafes, and stores, and within walking distance to the squares. We had an unlucky personal event happen to us during our stay as well, and Joana did everything she could to help us out which we greatly appreciated. I would highly recommend Joana's place for anyone that's visiting Lisboa.