As soon as we booked this place, Renato send us an email with al the information you need to get there and what you can do best while in Lissabon. This was very useful and made us feel welcome.
Unfortunately they were out of town while we arrived and left, but if we had any questions they helped as soon as possible.
The view is indeed as amazing as they promise and the Duplex is very nice in a good neighbourhood. Location is very convenient cause a lot of city highlights were within walking distance.