Irina and Richard are very kind and nice. Richard helped carry the luggage onto the stairs to the apartment, which is a bit difficult to access (for elderly or with luggages). They gave us advices and spent time with us to explain things, in spite of the late hour (our plane was delayed). You should take time to read the rules because there are many rules to the apartment (like paying a bit much if you arrive late). The apartment is really nice and the neighborhood is the nicest and most beautiful neighborhood we saw in Lisbon. Oh and yes, bring olive oil and stuff like that if you want to cook, there is only salt and pepper and coffee in the flat. Wish you a nice trip!