Fran was not available but Julio was great in showing us and getting us settled in. The room was big and had ample space for all of our bags from previous travels. The room was comfortable in all aspects and the common facilities were kept in good working order. A welcome sheet helped suggest some good places to eat out and places to visit which were all fantastic! Location was great with good access to taxi stops and metro stations however walked pretty much the entire five days we were in Lisbon and from Frans flat, everything was accessible. Overall it was a great stay and would highly recommend when visiting Lisbon!