Me and my partner love Sintra and we stay in the neighbourhood often. Check in was great, cute cabin, it was clean.
It said in the add there was a tumble dryer to use. So the day before our flight We washed our clothes by hand and since it was very cold and cloudy I asked where the tumble dryer is. No tumble dryer.. our clothes didn’t dry properly and we had to pack them still wet which caused our luggage to become very heavy.
I understand mistakes happen but it would be nice with some type of service if it says wrong in the add . Later we received a complaint to us about the cleaning, that the bed wasn’t made, towels on the bathroom floor (we tried to soak up the water after using the shower), we left some vegetables, but we payed a fee for cleaning so I don’t understand why the complaint was filed to us to pay extra 57 euros.