Beautiful! Our room was in the building opposite the main palace in the photo, across the pretty garden, and it had a really comfy bed, amazing shower, gorgeous decor and a little balcony overlooking the street below. The whole hotel is very charming and it seems a lot of work has gone into making this a great place to stay, full of character.
The 28 tram is right outside the building (you can see it from the balcony!) and takes you on a lovely loop around Lisbon. It takes just 10-15 minutes to walk to the incredible views of Miradouro da Senhora do Monte and Miradouro da Graça, and around 20 minutes to walk to the castle or Alfama. If you take the metro down to Cais do Sodre you can get the train directly to Belem and beaches such as Carcavelos and Estoril.
The only thing to mention is that the address is a few buildings up from where it’s advertised (carry on up past Auchan towards the tram stop) but I called the hosts and they helped me find the right building straight away, and explained this is being rectified.
The hosts are very welcoming and everyone working there is kind and helpful - we were able to leave our bags after we checked out which was fantastic! Thank you, Rita and Fábio for a wonderful stay.