My boyfriend and I were travelling to Lisbon from Toronto, Canada and we ended up arriving at an airbnb apartment on a Friday night that did not go over well and we needed to find a new place to stay immediately. We contacted Sandrine Friday night around 10 AM and she confirmed with us late Friday night and was so wonderful to talk to. We had plans to travel outside of Lisbon to Sintra on Saturday for a day trip and we were unsure of how we would be able to check in easily for Sandrine and ourselves. Sandrine was so easy to coordinate with and had offered flexible check in once we returned from Sintra (whatever the time). She met us at the apartment that evening and showed us around. She is so lovely and accommodating. My boyfriend and I couldn't have imagined anything better, Sandrine's apartment is one of the cleanest apartments I've stayed in, stylish and cozy, comfortable and offers so many amenities while being in the perfect spot! So close to everything in Lisbon. I couldn't recommend her more! She also offered us a bottle of wine and a fruit basket + checked in with us throughout our stay to ensure everything went well! 10/10 would highly recomend!