Alfama is an extremely hilly part of town. There is a large number of stairs and they were very steep in this building (no lift as the post says) and in this part of town. Hugo was kind and helped me with my luggage. We had issues with the WiFi for the first 18 hours which was challenging trying to communicate with family and work. I appreciate Hugo fixing it. The shower could use a head at a normal adult height (I noticed this complaint in another review. The best part? A/C was marvelous and the bed was very comfortable.