The place was as expected, clean, similar to the pictures and well located. We were however very disappointed by the management. I emailed to see if an earlier check in was possible, I was told it was not because a cleaner was in the apartment. So I asked if I could get the keys from the cleaner at the normal check-in time, I was told it wasn’t possible and I needed to follow the procedure: go to Altido’s office which is 30 mns away from the apartment and get the keys. I asked to talk to a manager but they don’t seem to have one, instead I got an email to call them, only to be told the same thing.
So we carried out suitcases to their office after an already long trip. When I asked for a second key, the employee called the cleaner who was at the apartment and asked them to leave the key for me…so much for making the extra trip…then the employee sent us to the wrong subway station. We lost 2 hours, carrying out suitcases around, just to get the keys.