At first instance, Maria was very helpful. We asked for a later check out and a baby bed and she was able to meet us in those needs, which was really pleasant. But unfortunately our arrival was so much less pleasant. The place was só dirty! Our baby (10 months old) was covered in dirt and long black hairs after crawling around for a few minutes. No cleaning product available, so I had to clean the whole place myself with just a cloth and some cleaning product we had to buy. When contacting the host, no one responded. Not by chat and not by phone. It was too late to find another place, so I really hoped to resolve this with Maria, but she did not help out. I cannot describe what it does to a mother to have her kids sleep in a place like this and nobody helping out. Therefore I would suggest not to book this place, unless you are just in Lisbon to party and care less about hygiene. Or, if Maria and colleagues will take on another cleaning company and will take their guests feedback seriously. Really sorry for this bad review, but hopefully it will give future guests a more pleasant stay.