The apartment was nice and the location was convenient.
However, the checkin was very stressful. We had communicated beforehand with our host regarding the arrival time, however he left a key that did not work. We had traveled all day and upon arrival when we discovered the key does not work, we also discovered the host was out of town. After speaking with him on the phone for 5 minutes, he mentioned that his phone is dying and he will be out of reach but he will send the cleaning lady. We requested a new set of keys but he mentioned they were not available. Once the clean lady arrived an hour later, she could not open the door either. After another hour of waiting and stressing out about the possibility not having a place to sleep in a foreign country after all day of traveling, the cleaning lady thought of someone else to contact for a new set of keys. The person came half an hour later and helped us open the door. The lack of accessibility of the host and the lack of consideration his for guests is appalling. Not only did we wait in a dark hall way for 3 hours after a long day of travel, we lost 3 hours we could have utilized to explore the city given the limited time. Very disappointed with the experience and Airbnb’s