The Chiado studio was very comfortable, just as shown in the pictures. Very nice design -- feels like a vacation oasis. It's on a scenic street that is conveniently located near the Metro and trolleys (including the trolley that will take you to other touristic areas like the Alfama). Communication with Pedro was easy. Check in was a few minutes late and initially we were shown to the wrong apartment but it was quickly corrected so no big deal, and otherwise was a stress free check in and out. We would definitely stay again if in Lisbon.