Rosa was there to meet us and gave us the scoop on the apartment. She was very kind and very responsive to any concerns we had during our stay. The location is both good and bad. Good: flat, walkable area, relatively quiet at night, little grocery store close by, fabulous pastry shop close by, can either hike up the hill to Chiado and Barrio Alto, take a quick taxi ride (you are close to the stand) or take a tram. Bad: you are in the heart of where every tourist stays, tons of restaraunts with a person outside beckoning you in with their english menu to try their subpar food. The apartment worked well for us. It was comfortable, there's a small elevator. The "master bedroom" - first room as you walk in was very quiet. Our babysitter had the room off of the living room and had one night that was filled with noise from the street below. Overall I would definitely recommend this apartment.