The view from the apartment is gorgeous and the amenities were nice. They let us check-in early when we arrived, which we greatly appreciated since lugging bags around Lisbon is a challenge on all those steep streets! No one showed us where the washing machine was on check-in so I thought there wasn't one until I found it later, after I'd sent my laundry out, so that was a bummer. The bed in the master bedroom was very comfortable, but the ones in the other bedroom were very hard. The showerhead in the main (non-master) bathroom is currently broken--the hose is crimped and the water comes out only as a dribble--and there are some loose boards on the deck. We liked having a kitchen although it was sparsely furnished, with 3 glasses only and a couple that were chipped or broken. I notified the host about these issues as we left so hopefully they are fixed. The living room was comfortable, although the wifi would occasionally drop out.
This was all ok, but my greatest frustration and disappointment, which caused me to elaborate on all this, was as we were leaving. We had arranged a transfer to the airport through the host, and got confirmation from her of the date and time. But apparently the driver was told to pick us up the next day. I texted him but by the time we heard back we had to run up the hill with our bags to flag down a cab to get to the airport on time. Jose was very apologetic, although not his fault--he sent me screenshots of their email exchange. I messaged Catarina through the Airbnb app to let her know about that and some of the issues with the apartment as well. I never heard back from her at all. Not a "sorry for the confusion," not a "thanks for letting me know," nothing. That was a bummer, not in the spirit of Airbnb or customer service. I understand things happen, mistakes are made, but to just ghost me after I was trying to be helpful was the final straw for me.