Ricky and Diana obviously understand what customer service is all about - excellent communication and timely, fast, complete responses to inquiries; a flawless completion of transfers to and from the airport despite some awkward last minute changes because of a cancelled flight; a thoughtful welcoming gift of a decanter of tawny port, plus a chilled bottle of vino verdhe and a very welcome bottle of chilled water in the refrigerator; a thorough welcome briefing in person upon my arrival. The location is in the center of Alfama, the oldest section of Lisbon and while the neighbours and the bar across the street are slightly on the rowdy side, the noise did not extend into the wee hours and the the locals could hardly have been warmer, more gracious and more welcoming. The apartment was clean, well appointed, well maintained, and exactly as advertised. I would definitely recommend it and would be happy to return.