Heloiza was great and made herself available for check-ins and any follow up questions we had - the place is cheerful with great views out the windows and welcome fans for the bedroom (which, along with earplugs, made sleeping totally comfortable). You're up a bit of a hill, so be aware if you aren't a big walker (good luck in Lisbon if you don't like stairs or inclines) - but you're also perched right on the seam between Baixa and the Alfama, the two coolest neighborhoods in central Lisbon and there's tons to do. Expect fellow tourists to choke the best spots in high season, but it's a great basecamp for getting around the city and there is tons to do within a 10 minute walk.