From the time we made our first query to the day we left, we found the hosts to be prompt and super helpful in their communications with us. We are a family of five, and wanted a place that would be centrally located, with a bed for each one of us (we were going to be there for four nights, and sofa beds, no matter how comfy, just don't cut it after a while) and two bathrooms. The apartment was beautiful: clean, furnished thoughtfully, simply and tastefully and was light and airy, yet with some great turn-of-the-century touches (wooden shutters on windows, little balconies from each room). I was an early riser, and enjoyed the little reading nook they had created near the second bathroom, lots of light and books to read (finally started my first Game of Thrones book lol).
Some of the thoughtful touches:
1. Even before we reached, we had received an email with tips, recommendations, suggestions and a warm offer for assistance.
2. The Welcome Basket was wonderful (wine, chocolate, portugese canned fish, coffee pods); each bathroom had supplies stocked. The towels were thick and plush (these little things make a difference).
3. Guidebooks on Lisbon for our use (yea for Rick Steves), including maps and brochures.
Some of the practical and helpful touches:
1. As in most European apartments, the apartment does not have a dryer, but a handy clothesline and pegs. I needed a few more pegs (doing laundry for a family of five :-), and Henrique dropped off more clothes pegs promptly.
2. Location is great. A lovely coffee shop is right across the way. It is also on the Tram 28 line, and it is really nice to observe the tram from our balcony. However, to get a seat on the tram, we had actually gone to Muniz, where the tram starts. We were visiting in August, a very busy time.
Finally, as described, this apartment is a third story walk-up (so after a long day of walking, you still have to navigate the stairs lol) and two of the rooms have sloped ceilings in certain places (evident in the pictures), but it all lends to the charm of this beautiful apartment. Henrique moved our luggage for us at check-out, for which we are eternally grateful!!
I would certainly recommend this apartment, and the hosts, whole heartedly.