Hi everyone,
We were at Tiago's apartment for six nights in total. Our priority was to be in the city centre, therefore we chose this home. At our arrival we were told were to find the keys of the property. Unfortunately, the lockbox with the keys was missing. After we called the support team, we were told that the box was apparently taken from the city authorities. Anyways, we had to wait for almost two hours outside, before someone came to deliver us the spare key.
After this, we started our vacation as planned. On the next day we were very surprised to receive a request from the host to pay 25€ for the key delivery. We could not comprehend why we should pay extra for something that is a responsibility of the owner. We declined and Airbnb agreed with us.
You should be aware that something like this might happen.
Besides, the apartment was nice and spacious and had the perfect location. We found the couch already broken and the owner had to come and fix it with books. The bed is definitely not comfortable for more than one person as there are actually two single beds next to each other. Therefore, they kept moving around.
Considering the good reviews here, maybe is our experience a one time thing. Nevertheless, we felt that it is important for future guests to have this information.
Choose wisely!