Pros: Great communication with Natalie, she helps us in so many ways regarding our trip. Highly recommend the taxi she arranged for us for airport pick up and Sintra day trip, reasonable price and very good service.
Apartment is good as seen from the pic, the sofa bed is very comfortable.
Cons: No elevator (which is expected in the Alfama area), wooden flooring means you hear everything upstairs. Could be a little annoying if you are a light sleeper.