I had to stay in Lisbon for 22 days and I booked this place after reading its overwhelmingly good reviews. It turned out to be a disaster!

First, the host Agostinha was very picky about the check in time. My planned check in time was 8:30pm, which is quite reasonable for a traveller. She told me it's too late for her ( seriously?). So I decided to give up the first night and come the second day to try to accommodate her best time. The second day I came in my friend's car from north of Portugal. We've been driving fast but because of the traffic we weren't able to arrive super early and I was texting her on the way apologizing about the situation. She didn't reply anything. By the time we arrived it's around 7:30pm, she was very upset and extremely rude. She literally stood there for 15 minutes and started to argue with my friend saying we are too late, and only in Portuguese. I couldn't understand anything and I was quite shocked. Extremely unpleasant and offensive check in experience.

Second, in the beginning she was telling me on Airbnb messenger that my friend could stay for two nights and the third night will be 10 euro. So the second weekend my friend came visiting me again, and somehow in my mind I mixed up the rule of guest staying over and since she and my friend were already chatting in the kitchen, I forgot to confirm this with her. Two days later, she suddenly knocked on my door and called me into the living room, saying that she wants to charge me 30 euro for my guest staying over. Her tone of speaking was super harsh and rude, and instead of explaining her rule of house clearly to me, she accused me of playing with her and causing danger to other guests in the house ( What?!!!....). I was so offended since I didn't pay to get such a crappy experience.

I decided to cancel the rest of the reservation while there's supposed to be another 11 days left. I had to reach out to the Airbnb customer service to file complaints, cancel reservation, and request the refund of the rest of the nights. She wasn't even willing to refund at all in the beginning, but the Airbnb agent was extremely helpful in supporting me finding a new place to stay and mediating our issues, and finally got my refund so I don't have to suffer extra loss.

It's definitely my worst experience on Airbnb and was such a hassle and to deal with her. The location of this place is not super convenient either, fairly far from the subway and from downtown, and there's no any decent cafes or restaurants to grab a snack nearby especially at night. Definitely don't recommend this place to any traveller who wants an easygoing, friendly, and pleasant experience in Lisbon!