The loft is as the pictures depict it and possibly even prettier in person. We dealt with Antonio during our stay and communication with him was excellent throughout the process. The Chiado Loft team even wrote us a welcome note, gave us some chocolates, as well as wine. The water pressure and temperature was great and the kitchen was modern and the perfect size for two of us. The apartment is on the 4th floor so if you don't like stairs, this may be an issue but we did not mind at all. It's also in the perfect area. It's lively but the loft itself is very peaceful and quiet. We felt comfortable and relaxed while staying here and Antonio was great!