The short version of our experience at this apartment is that, this apartment is not suitable from a sanitary point of view to be on Airbnb.
The long version of our experience, please read below:
We booked only 2 days at Diogo and Madalena's place to end our vacation in Lisbon and at first, everything was fine, but then everything got worse because of the following things:
- Both Diogo and Madalena let us check-in earlier than we originally discussed, which was great for us
- We were greeted by Madalena and not Diogo (we only saw him 30 seconds) and Madalena did all the Airbnb work, not Diogo
- The entire apartment smells of cigarette smoke and cat urine and other cat odors
- There are two bathrooms in the apartment and only one can be used, not both, as specified by Madalena
- Both bathroom from a sanitary point if view cannot be used. Our toiled has some sort of old feces stuck by one side of the toilet which was not properly cleaned and also there is a big stench of smoke and cat even in the bathroom
- The bathroom are not properly maintained and they have a lot of zones that have mould and water rock
Both me and my wife were literally afraid to use the bathrooms because they were not cleaned properly (in our case, not cleaned at all)
- Our room smelled entirely of smoke, cat, and very old furniture
- The bed linen wasn't properly cleaned and we even found cat hairs
- There was dust everywhere in the room and in the corners of the room there was mould present in the room
- The TV remote had a thick layer of finger dirt that wasn't cleaned since the TV was bought. It was absolutely gross.
- Diogo's mother, a woman who is very old started to clean the bathroom and Diogo (who is the host here on Airbnb) didn't had the courage to come out and to solve the problems.
Our end of the trip was absolutely ruined by this place and how it looks and especially it smells and from a sanitary point of view, this place should not be on Airbnb at all.
We had to book another place to stay the next day, because we didn't feel safe staying there, because everything smells horrible and everything is not cleaned properly at all.
It is hard for us to imagine that this place is a superhost place, but in reality, this place is absolutely fake in every way.