Frederico and his wife, Joana, were always available to assist. Communication before, during and after were excellent. Joana was at the apartment when we arrived. She gave us the grand tour--including wifi password, maps of the city and recommendations on where to go. The check-in was seamless and worry-free. The apartment is ideally located for everything -- shopping, Fado, the water and public transportation to Lisbon's tourist sites. Since the apartment is on the 5th floor, you'll have to do a little bit of walking, but you won't even notice. Overall I'd highly recommend this apartment.