Ana was very polite and advised us on how best to get to the flat from the airport. She welcomed us and provided us with good instructions and great recommendations for food and places to go. Wifi works well and is a portable router you can take with you wherever you go. The bed was very comfortable though the heat does get trapped up at the top, but a fan is provided. The terrace is simply amazing and the views are much more grand than the pictures can express. Would definitely stay again when back in Lisbon.