Alexandre was great at communicating with us from the very beginning, and though he couldn't meet us when we arrived, he made satisfactory alternate arrangements. The apartment was exactly as pictured & described, and was great value. The neighbourhood isn't ideal - there is a lot of construction work going on that you have to walk through. Initially we were put off by some local undesirables hanging around the streets, but soon discovered they are harmless enough. Perfect location to the Alfama district, only around 15minutes walk to the castle, and probably about 15/20minutes walk into the city area.