Carlota was very thorough in addressing keys and use of the apt. She was super descriptive of nearby things to do. The apt is in a really great spot in Alfama. Everything is in walking distance. Very cozy place but keep in mind this is in a very old building so if you like modern, this may not be for you. I prefer Spartan lodging because it usually means the most important things are covered: location, price, and basic amenities. We had a wonderful stay.