It was not a good experience. The front door lock is difficult to open. The apartment has no electricity, we can’t charge our phone and no hot water for shower. We have to wait until midnight to have someone to look into the issue and cannot gain the electricity back. There is dead cockroach in the flat. The fridge is warm so it should be no cleaning since the last guest and before our check in otherwise problems would have been realised. We have no choice but to book another place to stay and leave the flat in the early morning. We asked Paulo to cancel the reservation for us so that we can get a full refund but we have not heard from him once we left the place.