Low 3 star rating due to our specific experience with hosts
-1) poor and non proactive dealing of a water damage situation that they were aware of prior to our arrival as well as late arrival of host. ( note we were eventually partially refunded for this... would have been a lower rating (1star) if we were not)
-2) Host arriving 36 min late (after we notified them 1hr before our original arrival that we would be 30 min late)
Without the issues above ... would be 4 star... due to and lack of warm Airbnb service/hosting (ie no coffee , 1 towel per person , no arrival treats), small bed and mediocre linens / pillows
-The apartment is beautiful and stylish as shown on photos. It was very clean but for the water damage.
- The bed is smaller than a North American queen. The linens and pillows were not high quality.
-The location is very central and convenient, close walking distance to most areas. The actual street/block is in a bit of a dead zone. It is beside a hospital, small quiet art museum... does not seem residential. The street is very quiet .. . you can hear tram from living room but bedroom is very quiet as it faces in internal to the block.
-The host is a property management company, it does not have the warm fuzzy feeling, coffee maker but no coffee pods provided, strict 1 towel per person
-Check-in: 1 hr before our estimated arrival we notified our host that were going to be 30/45 min late, we then followed their instructions and let the know when at and leaving car rental location. When no one was at the Airbnb we notified them of our arrival, they told us the would be 10-15 . We ended up waiting 36 min on the street with a baby and our luggage.... and there is no coffee shop on the block.