Goncalo was very responsive about getting the keys to the room for us for our early arrival. The entire apartment was clean including our room. The location is nice as a base for sightseeing for both walking and getting to trains for our trip to Sintra and Cascais which we highly recommend. The room is one of three in a small apartment and you share 1.5 bathrooms one of which has a washing machine. The window to the room looks out on to a historic street with many restaurants and bars. As such, there are loud drunks outside the window that persist to 2-4 the morning. Trash pickup with loud bottle recycling is between 8-9 so this room is not ideal for light sleepers, but great if you are a party animal. :). If you are a lover of Fado, there is a wonderful group of singers a restaurant a couple of doors down.