Such a disappointing stay,never had such experience before. Its my first negative review I have to write. When I arrived to accommodation, it looked like someone just moved out - bin full of rubbish, bedding not changed, food crumbs or smth on the floor. I messaged host immediately. I was asked to leave the keys as cleaner could come and clean. I wrote that toilet paper is missing as well. When I came back in the evening, the room was cleaned, but toilet paper was still missing. In the early morning texting again asking for the paper and the space where I could keep my stuff. In the room there were no wardrobe or shelves where I could put my stuff,so everything I was forced to keep on the table and chairs. I got answer that everything will be sorted. In the evening i came back to the apartment,found toilet paper, but still had to keep my stuff on the table and chairs. My patients basicaly run out. Next morning I informed that I want to move out,because its just not acceptable every day to ask for something to be solved. I asked if I could get a refund for the last night as I am not using the accommodation. I packed my stuff, moved out to another accommodation I booked. Basicaly those few days in Lisbon were ruined. The refund I didn't get, I was promised only 15 euros back I paid for the cleaning. As I never dealt with such situation before, I didn't know how to do everything properly, and seems I waited for too long for the host to reply to my complain. Should complain directly to Airbnb, if expected to get some money refunded. I won't get poor because of amount I paid for nothing as I didnt stay in the room. But still keeping the money of a guest, knowing that the accommodation is not good for guest, it is shameless. I hope that the property will be better ready for other guests, and people won't experience the same situation I had.