Reading the reviews I was surprised I didn't find the apt a little cleaner. Also, I thought little details such as leaving a fresh shower soap and toilet paper in bathroom (the paper left looked like it was wet at some point) could've been better taken cared of. Little details like these would have made me feel a lot more welcomed!
Pedro was indeed helpful, he let me check in 1.5hour earlier and was responsive to my text messages.
The apt location is good, 10 min walk from subway / bus stop, just don't rely on bus timetables. I bought a viva viagem card but ended up using uber more than anything, it's cheap, not as cheap as subway obviously, but when you don't have much time... all the drivers were extremely nice and helpful.
The apt is nice, very cute and bright but it was infested with ants. Another thing I was surprised no one mentioned in reviews before.