Words cannot possibly describe our experience at Ricardo and Joanne's apartment. My review is twofold - one is to about the apartment itself and the other is about the experience of the hospitality and care of the Ohmmm team. As to the apartment, it is beautiful, romantic, secluded and yet in the center of the perfect old neighborhood, with views all around and an adorable layout as well. the check in is full of helpful tips and information for the neighborhood and Lisbon in general. the team is super communicative and ready at any moment to answer any question you may have. it was just a gorgeous, special place to stay and I couldn't recommend it enough. the second part of the review is about the lengths that the team went to when I unfortunately broke my foot on the second day of our trip. Filipa, of the Ohmmm team, went above and beyond, getting us to the hospital, staying with us all day (from 10 am to 10 pm), handling translations and just offering moral support, and finally helping us find a more accessible apartment within the Ohmm network, as I could no longer do any stairs and needed a wheelchair. Ricardo and Joanne, Anna, Filipa and the entire Ohmm staff mobilized and within an hour of leaving the hospital, we had a new Ohmm apartment, a wheelchair, driver and more help and support than we could ever have expected being outside of our home country. it was truly a special example of hospitality and caring on the most beautiful level, and as a result, we were even able to enjoy the rest of our trip. we cannot thank you enough and hope to be back as soon as we can. in the meantime, we encourage anyone reading this to stay with the Ohmm team, either in Ricardo and Joanne's gorgeous Alfama apartment, or in any of the others the team has throughout the city. they are just special properties run by very special people. Obrigada!