Teresa's apartment is beautiful – well furnished, spacious and in a fantastic central location. Our group thoroughly enjoyed the ambiance and aesthetic of the apartment as well as being just steps away from all that Lisbon has to offer.
The reason I am giving Teresa's place a two-star review is for a few reasons...
1. Upon arrival, the apartment wasn't properly stocked with any toilet paper and our group had to go out and buy our own, which we then left for guests after us to use.
2. The bathroom had a putrid smell of sewage that was overwhelming throughout the entirety of our stay. We even kept the windows open to try and air out the place but the smell persisted. In addition, the toilet was broken upon arrival, which we were not made aware of prior to arrival at the apartment. One of the flushing buttons was missing and the alternative nob to flush was incredibly difficult to use.
3. The towels, which the host claims to be "hotel quality grade", legitimately felt like sandpaper and as a result, we went out and bought our own.
4. **MOST IMPORTANTLY - After our stay, we made a note of the issues to the management company (Lisboa Inn Apartments), as AirBnb requests after your visit, to try and calmly work something out as compensation for the issues. We were rudely told that our opinions were "subjective" and that our refund request was not considered justifiable. As a vendor, it is up to the hosts/management company to make sure that listings are as stated on the AirBnb site and if there is an issue, to work it out with the patrons. We paid a premium rate for the apartment and did not receive all that we were promised and when expressed to the host, were met with an extremely rude and passive response.