Paulo was always quick to answer any questions we had. He gave us directions on how to find the apartment and picked us up at the nearest train station. The flat is beautiful, equipped with everything necessary and very clean. If you're not hesitant to walk for approximately 20 minutes (through the beautiful old part of town) you can easily walk downtown instead of taking the tram, we always loved to do this. Would definitely recommend staying here! The price is unbeatable for what you're offered.