PROS: Great communication by the managers. The location of this apartment is perfect. It's within walking distance to Bairro Alto, shopping,, etc...The building is beautiful/historic and the balcony view is incredible. It is also huge, having 3 separate bedrooms which was nice for a family of 4! We actually liked the 4 floors of the winding staircase, but it's not for the faint of heart!
CONS: The furniture in the entire apartment is very scarce and very cheap. They could invest a minimal amount of money in furniture and make this place incredible. We weren't in the apartment very often...but, when we were, the living room furniture and the beds were terrible. The shower head was a bit broken and the bathroom wasn't the cleanest either.
All in all, for my family of 4 it was just ok. We've stayed in other places in Lisbon for less that were much, much nicer...however the view and the location of this place was hard to beat.