Very friendly upon arrival giving great tips and suggestions on Lisbon. You can really see his love for Lisbon. The place is super cute and has everything you need. The square just up from the place was a nice area to relax in the evening before heading into the hustle bustle main squares/areas or when you are ready to come back in for the night. We walked just about everywhere every day which isn't bad on the way down but coming back is a bit of an incline battle but we enjoyed the exercise and found it easy enough for us. Ricardo was quick to respond to messages and did some local calling around for us. He and the place were fantastic!