Joana,
I love the charming neighborhood near Rossio - great location! The bed is comfortable. And Ana is warm, kind and helpful. These are the positives.
I have never written a negative review and I have a lot of respect for the many honest, working Air bnb hosts I have stayed with in the past but I feel an obligation to let you know in good faith, so that you can improve the safety and health issues and so no one gets hurt!
I agree with Charlie’s review from Feb 2022. It is completely accurate and I wish I had read it before booking with you. You could have learned and improved things if you care about your guests having a safe and positive experience; instead your response was to ridicule and insult him! You do mention, in your description that your own parents do not like staying there and now I understand why!
1. The steep pedestrian-only street is very difficult w luggage - this should be explained.
2. The dark, rickety staircase up to the apartment is very dangerous.
2. The front door that must be unlocked with a key from the inside is very unsafe - I hate to think what could happen if there was a fire.
3. Loud brawling neighbors - sounds like they’re right inside the apt!
Charlie is right:
I believe the neighbors are resentful of the guests - apparently you have many air B&Bs so this is your business but maybe not what you care about.
4. Your lack of response when I needed directions in transit: I reached out to you to get directions when i was traveling to Lisbon and my phone died and I could not access email or get on the app - your response was “I sent you directions three emails ago”!eventually I did find them and you also re-sent but not before your lack of compassion for a traveler cost me much extra stress!
5. WIFI - the apartment Wi-Fi address/password was very difficult to find and was incorrect and after Ana went to a lot of trouble to help, it was only intermittent at best.
6. Lack of working electrical outlets - you have to choose between having a lamp on or using your device.
7. No privacy: the neighbors across the way can see right in - simple curtains would solve this.
8. smell of cigarette smoke from other apts
9. Nowhere to put your things!
There is not one drawer or place to unpack your things - the bedroom has one hook and one hanger - very inconvenient.
10. dust, mold, spiderwebs and a sad dark feeling…
I was so happy to leave, it was like a shadow lifted! I am a very healthy, world traveler; have even lived in caves! But i believe in honesty and compassion. What you offer at a high price is not worth it.