the flat is lovely! it has everything you might need, lots of towels and toilet paper, and is very clean! we had some trouble with unlocking the flat door (it was pretty obvious but we aren't used to european doors), and Catarina went to the flat and made a helpful video of it for us since we weren't home. She also provided a great check in experience, explaining things around the flat and suggesting places to eat/see in Lisbon! the neighborhood can be a bit noisy at night but i barely heard anything with the windows closed.