We never met Ana who was abroad but Vita was very helpful , picking us up late at the airport even though our luggage was delayed 90 minutes. Very nice flat, decorated with taste and really spacious, two bathrooms goes a long way when you have teenagers. The kitchen was very functional and had a huge fridge . It was very hot mid August and in the front bedroom it was a balance between the sound of the street and getting a bit of fresh air. Overall highly recommended , within walking distance of the center, the brick cafe just round the corner has wonderful healthy food, and there's even a super hi tech gym next to the metro station 250 meters away. We had a great time in Lisboa. Thanks