Worst Airbnb ever, objectively speaking.
When we got to the building, nobody was outside. We'd messaged them that our train was 30 minutes late, so we wouldn't get there til 7:30pm. They didn't reply to the message. In fact, they didn't reply to a single message the moment we arrived in Lisbon.
While waiting outside, we messaged and called their listed phone numbers repeatedly. No one answered or returned our messages. Finally after an hour, as it started nearing 9pm, I realized I may have to book a hotel.
We dragged our luggage all over the neighborhood until we finally found a restaurant with an available table. I called again, repeatedly, until finally they answered.
They apologized but immediately came up with excuses, which I'm sure they'll do for this review. They claimed they had many check-ins that day, so they were too busy to show up on time. I told them they didn't show up late- they didn't show up at all. I asked why they didn't warn us about this beforehand? Or why they didn't reply to our messages? No response.
After the call they finally sent someone to give us our keys. That, of course, didn't go smoothly either. And when we got into the place, their WiFi didn't work. Perfect.