This was my favorite air bnb experience to date!! Lisa was so responsive before we arrived and answered any questions that I had. When we missed our flight and were delayed many hours, she was so flexible in changing the check in time. My bag was lost in the traveling and Lisa was so accommodating with helping me gather necessities and making me feel comfortable. When we got to the bnb, Lisa showed us around the building and suggested things to go do in Sintra. The place was absolutely spotless, Very clean. We had beautiful views out our window, and walked into town very easily! We even walked up to the castles at the top of the hill. The neighborhood was lovely and we felt extremely safe and secure. I would stay here again in a heart beat if I ever am back in Sintra.