Susana and her colleagues were more than accommodating to me and my fiancé! We had a package stuck in customs and they went out of their way to help us retrieve it.
The apartment is cute and just like the pictures. The only downside is that taxis are not able to drive to your doorstep, which is difficult when you're carrying luggage. We also struggled to find the apartment when taxi's dropped us off after exploring Lisboa, as the walkways are very confusing! After a few days, we had it all figured out!