We met with Ana who is a very nice and smiling person, but also very flexible ans helpful! She arranged with our very late time of arrival and with keeping our luggage after check out time. Ideal!!! The flat is cosy and tiny, but very well thought and done, nicely equipped and clean. Bed was confortable and linen and towels of good quality and smell so.nice. location is great at the Heart if beautiful alfama. Lots of places for breakfast very close. Its perfect to explore Lisboa, métro is literaly 2minutes on foot if you need it, very handy. The flat is easy to reach from airport. Dont hesitate and book with your eyes closed! ;)