First we arrived to the “welcome point” where we just picked up the keys.
I think you should be in charge of giving the keys to your customer. And if you make your customers go to a “welcome point” you should put them a taxi at least to drive them home.
We walked until the apartment with all our luggage and it was really bad the walk.
Second, we arrived to the apartment and in the kitchen we saw a cucaracha. I know it might can happen but was the first impression.
After when taking a shower the button jumps off..
Many things and details that should be arranged in certain way.
The location is good