Goncalo was very very helpful - met us at the apartment, we were early and he let us check in early. He showed us the apartment and provided a lot of feedback on Lisbon. He was always available to answer questions and help us. The wireless device was helpful as we carried it around and the kids who did not have cell coverage could use it, and we could text them. The kitchen had everything we needed. The area was in the old part of time and very close to everything. We had a great trip, and would stay here again if we came back.