We had a good stay in Rita's studio/apartment. The living/bedroom and kitchen were very clean. It is also located right in the center of Lisbon, so a lot of highlights are accessible by foot. The downside of being so central, is the amount of noise from nearby restaurants/bars.
We did not actually meet Rita, but her mother, who welcomed us in the apartment and gave us the keys. She was really friendly.
Unfortunately Rita could not help us with our suitcases after we had to check out of her apartment at 12:00 PM, as our flight was in the evening.
However, overall it is a clean place in a very central neighborhood in Lisbon.