Our stay at Estelle's was wonderful! There was enough room for the 5 of us (3 sisters, brother in law, father) without feeling crowded or in each others spaces. The washing machine was a life saver when the airlines lost our luggage for 6 days and we had to wash our only set of clothing each night to wear the next day. Estelle was very helpful and responsive in suggesting locations for shopping when I reached out to her. The night we arrived the elevator was broken and I reported it; she had repairmen there the next morning. Two in our party were disabled and using a crutch / cane so the elevator was must after touring the hilly streets of Lisbon. It was extremely hot and humid while we were there, the apartment lacks air conditioning or fans (we were aware of this prior to booking) and the busy location make it very difficult to sleep with the windows open but otherwise we had no complaints.