Communication with Ana was excellent throughout. It was really nice to be met by the host at the property. She went through a manual which provided lots of comprehensive information about local facilities. She also checked that we knew how to operate all of the equipment in the apartment.
The apartment itself was pristine and beautifully presented. it's in a great location near the castle and was perfect for exploring the city. Ana helped organise taxis both to and from the airport and this made the transfer really simple. She was also able to accommodate us with a late check out.
Overall a really great experience and fantastic hosts, and we would highly recommend it.