We really enjoyed staying here as it's so well located in the Alfama and the balcony with the wonderful views of the cruise ships coming and going was wonderful. As other people have said the lift is slow so we generally walked the stairs but after walking around Lisbon with the many hills it didn't seem to be that much of a problem. We didn't find the apartment at all small as some other people have mentioned, but I guess that's down the what you are used to at home. The kitchen space is limited but perfectly fine for odd snacks and breakfast. The local management company the host uses were very responsive when we contacted them. The key box for check in was great as we didn't arrive until after 6pm and that just made things easier. Overall it was a great place to stay.