The apartment itself is great. Everything you need is there and I especially liked the living room which has great furniture and is a real comfortable place to rest. We were traveling with 2 kids (3 years and a baby) and Teresa accommodated us on short notice and let us also check in a lot earlier although the place was still being cleaned. A big thank you for that. Unfortunately the neighbor downstairs did not appreciate our stay at all. On the last morning we had to get up really early to sort out our flight (which got cancelled the evening before). We moved around normally and with little noise as the kids were still sleeping. At that point there was already some really loud sudden noises that we could not identify. Later when the 3 year old woke up (due to the noises) I realized that the neighbor downstairs was banging against the ceiling wherever the kid was walking. That made us very uncomfortable and my daughter got scared. She then had to wait on the carpet and play there for over an hour until we were ready to leave. We were really glad to get out! Again: the place itself is great but this was not a pleasant experience. Luckily it occurred on the departure morning otherwise we would have moved. Maybe this place is not ideal for families because kids tend to move around a lot.