We had a mixed stay at the apartment, as it was broken into while we were there. The hosts were quick to respond and helpful in cleaning up the mess, so I have only good things to say with regards to their service. The apartment in itself was OK, a bit dark, and I was not fond of the fact that the main bedroom has no windows and no ventilation. I don't know if it's common in Portuguese apartments, but it's definitely a big difference to having a window. Placement was great though, very central in Alfama and close to metro.