We loved our stay in Alfama! The apartment is small but cosy and very clean. The location was perfect for what we were looking for.
Benjamin was also lovely and friendly and we felt that he was always approachable if anything happens. That said, everything works at the apartment and we had no issues that would require help. Loved the chats and recommendations though! :)
Just one note, don't expect too much peace and quiet. The apartment is on the 1st floor, rubbish service arrives around 11 PM. It's Alfama, a lot of steps, therefore you will hear bins being wheeled back and forth for over an hour, sometimes longer. There's also tourists dragging their suitcases! Life is back to normal. Busy locations are busy.