Ana was amazing! My sister and I had a long layover in lisbon with a flight that got in at almost midnight, and Ana was extremely kind and accommodating and met us around 0:30 for check-in, gave us tips and recommendations for coffee in the area since we just were sleeping and heading out on a flight the next morning. The apartment is a 5 minute walk from the first metro stop away from the airport, and even though we walked both ways in the dark, the neighborhood was pleasant and quiet and we didn’t feel unsafe. We only really slept there and just used the larger bed but it was comfy and everything was perfect for our short stay!