Susana was very warm and helpful not only at arrival when she sat with us explaining and recommending places and things to do but also all during our stay: when we got lost, needed a taxi and had problems with electricity because of a storm Susana was always there with patience and a smile and was very available. It was a very good feeling and a bonus to the apartment which is located perfectly on a quiet street but also very close to lively spots/ the balcony has a lovely view to the river and the cathedral and as opposed to most apartments that are window to window on these narrow streets our terrace had wide steps in front so you are not looking into the window of someone else. The apartment though not large is well equipped and intimate/ the bed was excellent and so was the shower! we loved the art in the apartment......We had a great time in this really special place and recommend it to those who like the exotic and are not scared of the physical exertion offered by the many steps.