The hosts were incredibly accommodating and helpful. Our flight was delayed a day and they let us change our reservation with no questions asked. Carlos even left his lunch at the restaurant to greet us and let us in. The room was cozy and cute. We have a 4 month old and they had a crib waiting for us in the room which we didn't even request. It was a great surprise. The cleaning lady is our daughters new Portuguese grandmother she says. They were fabulous.