I would say that it was one of the best experience I had when it comes to customer service. Days before you arrive the apartment, the hosts already got in touch to organize time of arrival, check-in, check out. Our flight was delayed and we arrived past 1am. I was in touch with Maria the whole time and she was absolutely so kind and patient about our delayed arrival. When we arrived to the apartment, we received the warmest welcome from Maria even though it was already late. We were very impressed with the apartment because it was so clean, modern, spacious, cozy and very chic. We loved that it was “fully-equipped” both kitchen and bathroom. They also left us a binder of gastronomic recommendations and tips of how to go about the city. As for the check-out, everything went smoothly. It was convenient that we didn’t have to worry about where to leave the luggage and we could just leave them in their office for a cheap price. In their office, they offered free use of the toilet, Wi-Fi, coffee and water. Communication with the hosts was also spectacular. Would DEFINITELY stay with them again. Thank you so much Maria, Tico and Joao for the lovely stay.