This apartment has all the makings of a great Airbnb experience. First, it feels newly renovated, with a modern look and excellent interior design. With the exception of a wobbly faucet, furniture and appliances have a good quality feel to them. Second, the apartment is extremely well located. It's half a block away from Pink Street. Bairro Alto is a couple of blocks away. If you want to do day trips to Cascais and/or Sintra, the corresponding trains stations are a only few minutes walk away. You can find a bike and ride along the water front that's a block away as well. Third, the rooftop is lovely. Go there to read or have a drink, day or night, it's awesome. Unfortunately, the experience with our hosts was poor. We were three friends staying for five days. Our check in was made difficult by the fact that there was no street address number given to us. We had the street name and postal code (I think). Over chat, I was speaking to a completely different person than the person waiting for us at the apartment. Eventually they were able to communicate with eachother and someone met us at the street level, 30-45 minutes later, and brought us up. The first thing they told us was that the elevator (that goes straight into the apartment) was out of commission. Apparently someone was working on fixing it and they'd tell us when it was back in working order. Over the course of our stay, we spoke to 7 different people working at the hosting agency, no one ever told us the elevator was fixed. We figured it out ourselves on our check out day, when we didn't feel like carrying our luggage down 5 floors. This is one example of poor communication where all the information is split between 7 people instead of a single person that's aware of all your needs. Two days before our arrival, we asked for 2 sets of keys so we could split up easily if we wanted to. At check in, they gave us one full set (entrance, elevator, and apartment) and one half set (entrance, elevator). Since the elevator wasn't working, the second set was completely useless. I asked them again the next day for a full set, but they said they couldn't provide one because they only had the second set for them. I can't understand why they couldn't go make an extra apartment key copy at one of multiple hardware stores around the area. This was the last leg of our Lisbon trip (5 days) and we had clothes to wash, but the hosting company only provided one detergent pod for the entire stay and refused to provide more on request. This makes no sense to me for an apartment that's supposed to fit up to 6 people. Where's the "home" experience. Similarly, they provided very little shampoo/soap and we had to find our own extras. It's as if they expected us to...