Maria and Joseph were very nice and helpful. Joseph was there to pick us up when we arrived at the airport, and gave us a mini tour of Lisbon as he drove us to the apartment. They arranged for early morning taxi to take us to the train station. Although the apartment is lovely, it had a few drawbacks. It is on the ground floor and the only windows are right on the street. Once we went to bed these windows were closed for safety and privacy leaving virtually no ventilation. It was extremely noisy at night, even with the windows closed.
The location in the old part of the city was great, with easy access to everything by either foot, tram, metro or taxi.
I would recommend staying here if you are visiting Lisbon.