Bruno was unable to meet us to provide the key to the apartment. His friend, Ricardo, was available to address any concerns/issues we had during our stay here. Bruno was very diligent in answering any questions and concerns we had throughout our stay. Within a few hours of our arrival he had sent a message to make sure everything was in order and we did not run into any complications/issues. He was kind enough to allow us to stay past the usual check out time as our flight wasn't until later in the afternoon.
The apartment is located on the 3rd floor and the stairwell is quite steep and narrow. We had large luggage pieces so carrying up the stairs was a bit awkward. In addition, within the apartment the stairs up to the loft (we were 4 people staying here) is also quite narrow so getting large luggage up to that level needs a bit of maneuvering. We were able to get everything up to the apartment successfully. The apartment is clean, spacious, and well supplied with kitchenware. They very kind to have left a bottle of wine for our arrival, which was a really nice welcoming touch. I was surprised by how quiet the apartment is at night given its location. The shutters block out the light pollution (and daylight) so sleeping was very comfortable! Having the air conditioning made our stay much more pleasant. We weren't expecting to use it at this time of year but it seems Lisbon's been having unusually warm weather (30 deg C).
Bruno and his friends were wonderful hosts and made our stay enjoyable! I highly recommend staying here if you are planning a visit to Lisbon!