I spent 1 month in this place and had some inconveniences.
The response time from the second week on was very slow, taking up to 2 days.
There was one time that I went to ask to add an extra guest (where it is necessary to pay 25 euros extra), hostess kika took 2 days to respond and when she responded opened a complaint to me saying that I did not want to pay...
From her response which was at 22:00 on a weekday I took less than 11 hours to pay, I was very offended by this situation and kika's lack of professionalism in this case.
Also, when you add a new guest, even if you pay 25 euros extra they don't even offer a bedding for the new guest. They don't offer any extra service for the new guest.