We had a very rocky start with our stay at Susana's place. Before arriving, we tried to reach her to make some changes to our reservation and got no answer for a few days. When we tried to contact her again to set up the meeting time to enter the appartment we got nothing. Then on the day of our arrival we sent a bunch of emails To know if there was gonna be someone To let us in, we only got an answer saying it was okay. When we got there there was no one. We tried To call Susana at Her office and on Her cell and got no answer. We waited outside for an hour. .. no one came. We were only able To get in because another couple renting one of Susana appartment came in. They told us that there was a guest house 5 minutes away (that we didnt know about). We went there and were finally able To get in. Still i havent heard anything from Susana even thought my last message was : we are getting worried.
Overall, we still had a good time in Lisbon. The appartment is great, clean and well located. If you want the most authentic experience of Lisbon you definetly have to stay in Alfama.