This home was not safe. One window could not be closed because the blocking system was broken. The window is an internal one that people from other apartments can easily access. We contacted gueastready, regarding this issue on 23.10.2022 (our arrival day), and we were told that the window would be fixed the next day during the morning. My girlfriend remained all day, on 24.10.2022, in the apartment waiting for the maintenance team to come.
However, nobody came. During the afternoon, we contacted the team again several times to understand when somebody will go to the apartment. Still, every time we got different answers: That they were not aware of the problem. That they don´t believe an open window can be a safety problem.
That we had to wait for more time, to try to block the window with a piece of wood and other excuses expressed in a very unpolite way. This situation was not safe for us and also for our belongings.
We took free days to visit; instead, we stayed home to wait for the problem to be solved. After insisting, very late on the day, 24.10.2022, around 10 pm night, I was offered another unit in the same building. Although in this unit, the main door was not working correctly, it was impossible to close it properly. The security code worked only when we first opened the door, and we contacted the guestready team again for help and to understand what we must do to close the door. The person that attended treated us impolitely and spoke with us disrespectfully.
After this, we decided to leave the unit because the conditions offered were not suitable for our stay and because they did not provide a viable alternative. We lost our time because of a faulty place, and we did more than what was necessary to get help from the host. Safety it is an important aspect and should not be problem for those who decide to book an AIRBNB property.