Ema and her colleagues did everything they could to give us a warm welcome. This was our first airbnb experience and Ema's help and feedback via the website made it a success. We received tips and tricks and her colleague even helped us carry our baggage into the apartment. We could call them at any moment if there was an issue. The check in and check out went very smoothly and we didn't have to wait for a very long time until someone arrived to help us.