They earned every one of the five stars! We had a nightmare trip getting to Portugal, ended up missing our connecting flight out of Heathrow and were put on a flight to Paris and then Lisbon. We arrived nearly 5 hours late and had to wait 1.5 hours to file a claim for our bags because they didn’t arrive with our flight. João kept in touch throughout the day (I contacted him from London, again from Paris and when we arrived in Lisbon), and as we were trying to locate our bags. We were absolutely exhausted after nearly 16 hours of traveling and were concerned we would not be able to check into our Airbnb because it was so late. However, João made sure to meet us and settle us in even though it was 1:30 AM! He had even bought distilled water I needed for a CPAP machine so I had no worries about getting a good night’s sleep.
The apartment is just as described. It’s in a fabulous location near restaurants, shopping, nightlife and historic sites.
While the street below gets pretty noisy at night with so many people out and about enjoying themselves, the windows are incredibly soundproofed. We closed the windows and had no trouble getting to sleep.
We would absolutely stay again and are incredibly grateful for the help that João offered. He made himself available whenever we needed assistance and that made our trip so much easier!