We had previously booked to stay in Lisbon for 2 nights at a different apartment but decided to spend more time exploring the city so booked to stay here for 3 nights. Miguel met us when we arrived and showed us around the apartment and explained everything. He made us feel relaxed and welcomed us to drink a complimentary bottle of wine. The communication between us and Ana Maria was excellent. She messaged to ask how we were enjoying our stay and made sure to offer assistance for anything we required. We met her right at the end of our stay and she was very warm and lovely, even offering to help with anything we needed whilst we continued our stay in Lisbon, even though we were moving to a different apartment. Her English is perfect too and that made things easier. As for the apartment itself, it really has the wow factor. It is an open plan apartment with a clean, bright and airy atmosphere and large windows overlooking an attractive square. It is tastefully decorated in a charming, modern style with a nice selection of objects from various parts of the world. There was a laptop available and many leaflets, maps of the area etc. and also a phone for calling a taxi or Ana Maria with any queries. The bedroom and bathroom are also lovely and comfortable and there is a utility room with iron, washing machine etc which is handy. There wasn't any ac but considering the warm temperature, the apartment remained cool which was lovely, particularly in the evenings. The area of Lapa is a short bus or tram ride to the centre and there are a couple of restaurants just downstairs from the apartment. There is a delightful french style cafe just next door serving tasty treats, breakfasts and freshly baked bread and it also has a friendly and eclectic vibe. All in all we loved our stay at Lapa48 and highly recommend it!