Our stay at Morgan Jupiter was good in general terms.
We were asked to send a message before our arrival, so we did. We received a response saying that everything was ready but the surprise was that once we arrived it wasn’t ready, we didn’t have major issues with our stay a part of the check in, which was a pretty big mistake, but was good that the team tried to sort it out quickly. Although we didn’t get the room (8:30pm) up to 1h 30min after our arrival (7pm) with two children. Due to the rush it was quite a few mistakes once we enter the room, nothing major but noticeable,
missing towels (bathroom) not enough for all the guests, the bedsheets (children theme, they didn’t have plain white available).
They offered a free cleaning after the 2 night which we accepted, then is when we got the right amount of towels, the bathroom towels and the new clean bedsheets. They never replenished the coffee though.
They apologized for their mistake several times and offered the private facilities to stay with the kids while they were making the clean up.
Other than that everything went well. Not major issues, the building looks good, the suburb was nice, supermarket pretty close and was quite pleasant in general terms.
They have coffee machine, but only offered 2 capsules, if you request more they might be given, I didn’t get any extra (only 2 more) up to the last day when I went to reception myself.
Microwave would be really handy in general, our room didn’t have one, although the kitchen was really well equipped, still microwave is handy to heat up milk.
Only 2 chairs available, nothing major but you can eat four at the same time.
I would give them a 4.7 stars if weren’t because of the check in experience, which I obviously have to make a comment on and affected our general experience.
Thank you