Vera was good with communicating with us. We did not meet her, but the gentleman there met us at the metro station to help with our luggage and show us to our room. He was helpful in telling us places we could visit in the area and how to get there. I have to confess that the photos look nicer than the Place is, the room was fine, but while making sandwiches in the kitchen we watched a cockroach walk by on the counter. There was juice, bread, jams, etc. that you could use to make your own breakfast in the morning. It was extremely loud and noisy outside of our bedroom and we did not get much sleep. We could not Close our window because it was too hot, and ear plugs did not help.