My wife and I just got back from Lisbon and loved our trip more than we would have imagined. The apartment was a huge plus. Rita met us at the apartment door and was a huge help from then through the rest of the trip. She showed us around the apartment and then took the time to explain some major things about the city and what to see. When we asked about a local grocery store, Rita gladly walked with us and showed us where it was and pointed out a couple great stops along the way, including "A Padaria Portuguesa" a wonderful pastry shop. Try the Pao de Deus!! She then kept in contact with us the entire time we were there in case we needed anything and helped book a couple things for us.

The apartment is located in a very hilly part of the city just north of the Alfama but we found getting around very easy. The number 12 tram stops just a couple minutes walk from the apartment and is actually a delightful way to get around. We also ended up walking a lot just because the city was so gorgeous.

The apartment itself has been completely redone. Everything is well decorated and comfortable. It was just the two of us so we had a ton of room. The best part about the apartment though is the view. We spent a ton of time just sitting with the windows open admiring the view. There is a nice little table and chairs to eat breakfast by the window and it was fantastic. I would stay at this apartment again just for that view.

Apartment Pros:
VIEW
well furnished and decorated
great people running it
right next to the tram

Cons:
no elevator (not a huge deal but something to note if you're bringing lots of luggage)
not very close to the metro