Maria was super responsive from the get go and really accommodating when we missed our flight and had to arrive the next day. Upon our arrival the receptionist met us and gave us a really comprehensive tour of the building and even gave us a map/some tips. The room we had was slightly different to the picture but was very spacious and bright and light - perfect for what we needed. The location is a little further out (17 mins walk to Barrio Alto) but if you don't mind that, you really can't beat it for the price :)