Isilda and her family were very warm and welcoming to us upon arrival and throughout our stay. She sent us information on fun activities and helpful tips on how to get around the city. She provided a very family friendly environment, including extra equipment in anticipation of our family's needs. Isilda continued to be very quick to respond to our requests and questions during the week which made our stay even more comfortable. Bad weather and lots of construction in the area during our stay made getting around a little more difficult but the close proximity to bus and tram stops was a big plus for this location. The neighbourhood has some beautiful viewpoints nearby and is not too far from city centre if you are well able for walking the steep hills. The apartment is very close to a variety of local shops and restaurants.