Firstly, read Goncalo & Miku's story. What they accomplished is amazing and their success is achieved through the care of their guests.
PROCESS: At check-in you are added as a direct contact on WhatsApp. Instructions and details are sent to you and they are very easy to follow.
COMMUNICATION: Having them as a WhatsApp contact was very effective. We forgot to mention use of the sofa bed. One simple message to them, almost an immediate response and the bed was made within the hour.
ACCOMODATION: The apartment is in a nice secure modern building. Very clean, good size and fairly modern. It has all the necessities, a washing machine & dishwasher with tablets, iron & bored, tv with loads of channels. Good Wifi. A safe large enough to store laptop & tablets and everything you expect for a kitchen and bathroom such as hairdryer, towels etc..
LOCATION: Excellent. Plenty of mini supermarkets, restaurants and cafés within a 5 minute walk. You have to go Restaurante Santelmo for dinner (3 min walk). and Dear Breakfast for breakfast or lunch (1 minute walk).
The apartment is central for areas such as Bairro Alto, Cais do Sodre, Chiado, Baixa and Principe Real which are all no more than a 15-20 min walk. Lisbon is very hilly so from the 2nd day we started using BOLT or Uber where the average ride was 3-4 euros and average waiting time was 2-3 mins.
Thank you Goncalo & Miku. You have been amazing hosts!