In all fairness, I did not stay here because of the problems that surfaced either before my check in or immediately after. When I sent my initial inquiry -- I said I was only interested if the space was available immediately as I was moving from another space. The host accepted and invited me to stay. I did not read any further message from host and assumed she had understood my question. Upon arrival I saw message she sent telling me that the place should be available in 4 hours as the housekeeper was cleaning still. Access to the unit was impossible due to a malfunctioning keypad. A neighbor let me in and I got into unit which had not been cleaned at all so far. So, my options were to go out when and if the housekeeper ever came. but then there would be no way to get back in....as no one knew exactly where the front door key was located. I just wanted to leave, and asked for a refund. Reluctantly the host eventually agreed. I am happy for that. But hosts need to start paying attention to guest inquiry. If the place is not ready -- say so, then we both can save time and aggravation.