We had a great experience! Elsa picked us up from the airport, showed us the apartment and pointed out useful spots nearby as well as email us some more recommendations later. The apartment is lovely, well equipped, very clean. The pocket WiFi was really great to have. TV was good too, lots of channels, and apparently the Portuguese don't dub everything like some other countries do. :) We ended up not using the bikes, Alfama isn't really very inviting for those, but I'm sure people who are more into biking could find use for them.