Susana was a dream host! Since we were traveling as a group from different parts of the world, some of us arrived in Lisbon earlier than others. She not only went out of her way to ensure we were able to check in earlier, but also gave us an extra few hours to check out.
We were two families with three kids (ages between 4-10), and the kids declared the apartment the best they've ever lived in! Susana made sure we had everything we needed, and kids especially enjoyed the Pasteis de Nata that she got us upon arrival.