Mafalda was very welcoming and helpful. She did everything she could to ensure that the our stay was satisfactory and enjoyable.Unfortunately due to wifi problems beyond her control we did not manage to communicate with her until close to the end of our stay, Mafalda had ensured that a deputy would meet with us and deal with any issues arising, It is a pity this person omitted to pass on all of our concerns to Mafalda as they could have been dealt with at the beginning of our holiday.