Maria is so sweet! She is very prepared and thorough. She gave me many helpful tips on coming from the airport to the flat and she had a book of recommendations to share with her guests in the flat. The flat itself is adorable and clean. We loved our stay! TAP lost our luggage and Marka actually helped us track it down and offered to go to the airport to pick up the luggage ( luckily the delivered it). Flat is in cute, quiet, and residential neighborhood but very easy to walk to many hip and popular areas.