This was our first experience with AirBnb and we couldn't have chosen a better host or apartment to get us started. Joana was extremely helpful and knowledgable and made us feel so welcome. Her apartment had everything we needed for our 4 night stay, and was perfect for my family which included my 3 year old. Joana left toys for her to play with during our stay which she loved. The apartment is on the 4th floor (no lift) but this never bothered us. My husband had trouble with the key to the building but I worked it fine. He figured it out in the end! There were plenty of towels and blankets, the kitchen is well equipped and the endless books were fascinating. The water pressure was a bit slower than we are used to but it never affected us and we showered fine. The outside terrace was lovely although we only sat out at night time as we were out exploring all day. There's so much to see & do, and the apartment is very central to everything. The zoo was only a few stops in one direction, the busy tourist square was a few stops in the other direction and the metro is so easy to use you can travel very easily to the beach or Belem or anywhere from the apartment. Nearby is a delicious Portuguese restaurant which we visited twice and there is a little playground close by that my daughter loved. Joana was on hand to answer any questions, and was very helpful to arrange transport both to and from the airport. There is a little guidebook that she and her husband have written to accompany the flat and we found it very useful. There is a supermarket a few streets away which we used to stock up on water, milk and groceries. The wine is very good (and cheap) too. As I said this was our first time using airbnb and Joana was very quick to respond to any questions I had prior to booking. She made the experience easy and I felt very comfortable dealing with her. I will definitely be returning to Lisbon as there is just so much to see and do. Thank you Joana & Francisco for letting us stay in your wonderful home.