The apartment is beautiful and in a great location. The check in process was easy and when you meet Joao he lets you know he is available to help. Unfortunately we had an ongoing issue where someone was knocking profusely and ringing our bell at all hours…Several times early morning before the sun was up. As we were 4 young women this was very scary and we ended up leaving early for a hotel. We reached out to Joao several times and we got no response. Ultimately the police came 1 hour and 20 minutes later and we were able to leave safely. Ultimately we can not blame the owners for the knocking but when you make yourself available to the guests and then do not answer in an emergency situation it sends a mixed message.