Interesting stay & definetly the worst host experience in my Airbnb history.
We chose this apartment last minute and already it was strange - just few reviews, in the perfect city location, how come it is not booked?
The Airbnb account states that it is host operated apartment but it is actually company and hided by someone who is a person but always gave me answers “let me handle this matter to our Lisbon office”
I had some questions, so before booking the answers came straight in and I had no doubt that this is gonna be a great host, I understood it is a new apartment, hosted by person, so I was ready to give it a try.
Perfect location, very smooth self check-in process.
First morning stay the kettle didn’t work, so I messaged the host and the answer time was like 6 hours and with answer - can you place take a video & try to plug the kettle in different plug?
Made me laugh because of course I came for holidays and I’m out of the apartment during day time, when we came back - there was a new kettle, so thumbs up for that.
The apartment as an apartment are really amazing, 2 bedrooms, 2 full bathrooms and 1 additional toilet, kitchen & huge living room.
It is located on the 2nd floor, accesible with elevator and by staurs and has a view to the opposite building.
I was thinking that to stay in the middle of the city is gonna be super loud, but even on the New Years Eve when streets where full of people it was decent quiet, cars are not loud and the street is really peaceful.
The house had many candles all around & has all the toiletry facilities is small bulks.
The only minus from toileteries was the toilet paper, we stayed 4 people for one week and well 2 rolls wasn’t enough, so we needed to buy our own and in my Airbnb experience that was first time.
During our stay I had question about where to dispose garbage and the host wasn’t actually giving insteuctions, the only answer I got - “there are bins located at the apartment premises”
Hmmm… maybe it is useful for your guests to have a manual of the house to know the place excactly?
Anyway I ended up asking the neighbourghs of the apartment who showed me on the 0 floor, hidden door with a key, nearly next by the entrance that is assigned garbage place, with naked eye it is invisible, because it looks just like a wall.
As well there were no garbage bags provided in the house, when asked host, I got an answer that they are normally located next by the bin, where cleaning lady leaves them, and when I told host that there is no garbage bags, he just didn’t answer nothing, so ended up even buying the garbage bags …
Ended up buying toilet paper, additional kitchen rolls, garbage bags, fairy for washing some extra dishes with hands, as well as basic things for kitchen as cooking paper etc.,
Not even complimentary first coffee capsules.
If you choose the place for short stay - it is perfect, but if it is operated by the company and someone is in charge, you should definitely change the host.
Last but not least, ended up forgetting in the dryer our lingerie and asked if they can ship it over, messaged the host and got the answer “I’ll inform Lisbon office” and oh, well no one ever got back to me, even after asking 2nd time, just no answer back.
Great apartment, worst host experience.