Pedro de Melo is the archetypical Portuguese gentleman, kind, warm and silently but ready in the background. Any question is dealt with forthright, a man you'd gladly consider a friend. The apartment is lovely, decorated with taste, a mix of different styles, homely & comfortable. The only thing I could find that possibly could be improved, is placing more shelves in the enormous wardrobe in the 2nd bedroom, very easy to do. Other reviewers have complained about the noise of the elevator in the building. Come on guys! It's a 19th century building, full of charm, live with it!