The unit was just as advertised in a great location easy to get to with public transportation. The people who manage it BnBird is a larger company that I think manage a whole bunch of units throughout the city, so it is not as intimate as a single owner when it comes to communications. That being said, because of this, they have multiple contacts and are always available. For example we had a small problem with the cable TV and they came out within an hour or two to fix it. This for me is good customer service .