Mario is the kind of person you don’t want to have anything to do with because he is a liar and because he is vindictive and a bully.
We chose to rent Mario’s apartment in late August in Lisbon because among other amenities air conditioning was listed. This was very important to us because August is the hottest month in Lisbon. In August temperatures vary from mid 80’s F to low 90’s F. This apartment is even warmer because it is in on the third (highest) floor and heat rises.
When we checked in at about 1 pm the temperature was already in the mid 90’s. We asked Mario where the controls were for the air conditioning. Mario responded by denying that air conditioning was a listed amenity and that he was supplying ventilators (fans) instead. When we disputed this and told him that air conditioning was a listed amenity, he did not respond and simply walked away.
So we contacted AirBnb and after investigating AirBnb determined that Mario had misrepresented that he had air conditioning when he really did not have air conditioning.
AirBnb required Mario to provide a complete refund due to his misrepresentation. We thought this was the end of the matter. This determination by AirBnb was communicated to us the evening of the first night.
When we returned to the apartment, late evening (11pm) the second night Mario banged on the apartment door and demanded entry. He then proceeded to remove the fans, saying we did not deserve them because of the refund mandated by AirBnb. He was physically intimidating and made it clear he was going to punish us by removing the fans.
We have advised AirBnb of this and recommended his removal as a host from AirBnb.
This is really a shame because except for the air conditioning the apartment is quite nice. But Mario is impossible to deal with because he is a liar and vindictive and a bully. He is just one of those people you want to avoid.