This is a family run business that should be in Harvard Business School case studies. They run 15 units that are turning all the time but still somehow find ways for you to check in early if possible (or store your luggage). Upon arrival, Manual educated me on the area groceries, tourist attractions and the family's favorite restaurants. He saved them in my phone under google maps!! Extras included but were not limited to a bottle of wine, wheel of cheese, loaf of bread, 6 eggs, apples, oranges. The unit has a fabulous terrace that of course is on the top floor; It's a 5 floor walk-up and worth every step. I will stay in one of their properties EVERY time I'm in Lisbon. John