We were a group of 10 / 2 families that stayed over christmas week. We had trouble right from the start with our check-in. I kept in touch with Albertino's assistant and kept her updated on our arrival time and while we were 25 mins early we couldn't get into the apartment for 2 1/2 hours. The apartment was not clean and had black mold on the kitchen cabinets and sink and also in the grout in the bathrooms. We let the host know and he had someone come and remove the cabinet doors - we asked for him to reduce the nightly rate because of the condition of the apartment and the mold and he refused, he told us we could cancel after paying the first night. Unfortunately, it was christmas week and we had no other viable options. We ended up having to buy bath soap, kitchen soap and trash bags and other things that were to have been included, because they left us nothing. When I finally was able to talk to Albertino he was rude and said there was a porter for those things - but there was no information in the apartment for what to do if you needed supplies. The woman who checked us in didn't speak english and we never saw her again. The condition of the apartment was not at all as represented in the photos, it was much worse. Albertino was difficult from the start and ended up being a bully, and accusing us of things that weren't true. It was very off putting and we would never consider renting from this host again!