Property is "managed" by company , not real hosts.They send multiple duplicated messages, ask to register on some portal, submit a copy of an ID on the top of what is already provided to airbnb profile.
Despite all the repeating location information spam I have received from them I had to proactively chase them to get to the point of how we actually GET into the flat.
Apparently it was my responsibility to contact a separate representative who would give us the key....
We have experienced very bad check in( by representative called Sofia who was late 1.5 despite us communicating our arrival time 24 hours in advance and again on the check-in day an hour before agreed time) .
As well as poor communication and cleaning standards which are crucial for Covid times.
We found this flat a very bad value for money as neighbour above was having some construction works so terrace had no privacy as builders were able to see and listen to us.
There were no soap in both dispensers, dirty sponges for dish washing were left for us.
On a top of this we found representative's behavior quite aggressive and hostile when we asked for a partial refund because of bad communication and her lateness which left us stranded on the street with bags ( we had way too many of them to make it to the restaurant) .
She made no effort to keep us updated on the eta despite me asking multiple times.
I would not stay there again or recommend this apartment while its managed by its current management company.