I won't go into details but the place is very small, smells strange, mold on the ceiling in the washroom, wallpaper is falling off. Not sure how others rated it 5. Fridge didn't work for us which was a huge issue with 2 kids. Host responsive but not on site to solve issues. Willing to reimburse but not to solve issues for us. This is our 7th time in lisbon and we never had issues before.