Ana was fabulous throughout our stay. She was there to greet us and was available to answer any questions we had.
The apartment is quaint and cozy. It also has the tram running right in front of it, which is convenient but can be noisy. It did not affect our stay too much as the tram stops during the night.
The Alfama area is approx 20 min walk to the main shopping area, however, it also has many attractions and viewpoints in it's own right. There are some great restaurants near the Fado Museum, which is about 10 mins from the apartment.
Overall, it was a great stay and I can't speak highly enough of Ana's hospitality.