We had a very unpleasant experience dealing with this host. The house is very beautiful. Ideal location, gorgeous view, and well-decorated. However, Ermine is not local and relies on a woman named Joana to be the house manager, and Joana is flakey at best. Our first issue was that they failed to pay for the hotspot bill (there is not actual wifi, only a hotspot that uses cell service). We noticed right away since we had to work during this trip, and alerted Joana asap. She never responded. Our questions about this went unanswered until the following day when I reached out to Ermine, who just basically said it's Joana's job and bummer it wasn't done. We had to nag to get it fixed. There was no guidebook and no response so the first day we could not figure out how to use the heater and Joana did not reply. The minisplit in the living room had an issue where it would not turn off, and was blowing cold air and making an unbearable noise. The host's solution was for us to turn off the electricity breaker to that room. We did, which meant we had no lights/tv/internet in the living room, or cold air and a crazy noise. She sent people to "fix" it but they could not, and promised to return the next day. They also promised to fix one of the toilets that didn't work, and to fix some plumbing issues causing a drain in the bathroom to overflow sludge and a horrible smell into the room. No one ever came back, and she ignored my messages for the last two days of our stay. She then refused to offer any remediation. Honestly, what should have been a lovely family vacation became a stress dream because of the issues with the house and the completely callous and unresponsive attitude of the host. I'm sure this is a great place to stay if nothing is going wrong. But if an issue arises, don't expect any resolution or empathy from this host.
Also, full disclosure that isn't in the listing. . . access to one of the bedrooms is through the bathroom, and that bedroom has no door, nor does the toilet. It's basically a loft INSIDE and open to the bathroom, which is s a shared bathroom with the master. So anybody sharing those two bedrooms should be very, very comfortable with little to no privacy while using the bathroom.