Ana and Paulina took quick and considerate action after learning of a hot water issue in our apartment. As we had a two week stay booked, we were upgraded to a nearby apartment that was grand, stylish, and sparkling clean. We were made to feel welcome in the neighborhood by the friendly driver who moved us and all our luggage to the new apartment. We also appreciated their attention to a weak Nespresso machine - it was replaced within a day. These are extraordinary hosts with great properties! Highly recommend.