Andreia's apartment is in the old district of Alfama, so there are a lot of narrow, cobbled streets to negotiate. Very close to the No.28 tram stop but you need to know which side to stand on according to the direction the tram is going even though the sign is only one side of the street, otherwise they won't stop for you!
The main building is off the main cobble street on quite a steep incline up some steps and the apartment itself is on the 2nd floor, so be aware if you have many heavy suitcases. It is very clean and there's plenty of hot water. The beds are very comfortable and Andreia is very generous with pillows - 2 medium/firm pillows per person - which we like! Bathroom is clean and shower is adequate to good with good ventilation system.
The kitchenette is well-equipped - sufficient for making breakfast/tea/coffee and very simple lunch as space is quite tight. To be honest, with so many cafes and restaurants in the area, we did not need to cook at all! There is a washing machine which we did not use. You can also hang your damp towels outside the window as the locals do!
What is great also is that there is super efficient air-con in the main room. It will cool the two bedrooms off the sitting room if you leave the doors ajar and we slept with air con at night as we did not want to leave the windows open and be working up by the sound of folks talking or walking outside. The old style windows now come with efficient sound insulation.
The sidewalk and corner of the street outside can be dirty with rubbish but you find this all over the old district.
All in all, a modern, clean apartment.