Irina was super easy to communicate with. The places is cozy but perfect for two. We loved the welcome wine! The location is unbeatable, we were able to walk all of lisbon from here. It is quiet, the only sounds are maybe other guests in the building entering/exiting the front door but didn’t bother us. The air circulation isn’t the greatest but if you open the windows while you’re there it helps. Overall, great place and great stay!