Anna was great. She replied to my questions quickly and gave me good directions. I had a nice room in her apartment instead of the dorm room, which was getting crowded. they are working on this new place and it will be fabulous for many guests. the metro is right on the corner and very easy airport access as well as other places around lisbon. it would be a good place to stay to explore Lisbon and feel welcomed to such a large, busy city :)