On check-in day I arrived at the Airbnb at the scheduled ch-in time of 2 PM. I contacted the host, who says he is at work and that I would need to come get the keys.
So not only I was unable to check in at the scheduled time, but I had to use my car, gas and mileage to go get the keys. It says self-check-in but you can’t self-check-in without access/without keys. He never asked or considered that I might be in an Uber and that I might not have a way to come get the keys. I just so happened to be in a rental.
When I returned, the key to the main entrance did not work. I called the host, got him on FaceTime so he could see for himself that the key was not working. I was again, asked to do something extremely inappropriate, this time I was asked to hit one of the buzzers and buzz one of the neighbors to come open the door. We tried it several times I had him on FaceTime he could see what I was doing the key did not work. Extremely unprofessional. I’m a foreigner in a new land I’m not going to be inclined to just call someone I don’t know, further that is not my responsibility.
So there were three issues before I even entered the Airbnb. The missed check-in and the response to the missed check/in, the nonworking keys and the response to the nonworking keys.
I was left wondering and I’m still wondering …..is this standard procedure is this normal do they normally ask guest to come and get the keys do they normally just not show up for a scheduled check-in? If this is not a common occurrence with this host, then my question is…….Why me? Why did he feel comfortable asking me to do this? I felt singled out.
The key to the main entrance was promised that Tuesday….it never arrived. I never did get a key to the main entrance.
There were no clean towels… the only towels for the unit were hanging outside drying. So I had to go to the store to get my own towel towels.
Then the host insisted upon returning with towels the next day after he got off work at 9p (but I had to shower that evening), he also wanted to put some last finishes on the apartment and clean the apartment… all things that should’ve been done before I checked in. I had to go to the store that day and get my own towels, as I could not wait until the next day to shower.
I asked for a partial credit but that question never received a response.