Stunning balcony, beautiful neighbourhood, decent interior.
Service: horrible. Check-in was ok and communication before arrival too.
But there was a structural problem with the airconditioning and the fuseboxes would flip. After calling the agency the first night, they instructed to reset the fuses, which did not solve the problem. We told the agency that this reset did not resolve the problem, and asked kindly to have electricians visit the appartment the next day while we wanted to explore the city. Nothing happened that day and no-one contacted us. When arriving late at night, and so dissapointed with this we gave up and went to bed.
In the aftermath, I spent a week trying to reacht the portugal office of this french company without succes, to ask for compensation and an explaination of what happened.
They offered a 5 % refund, and stated that they tried to contact us so that we could be at the appartment when the electricians would arrive. Why would I ever want to do that on a short city trip? doesnt the company have the keys? In the end, we feel like the fuse defect was only a reasonable dissapointment that can always happen, but the way this company dealt with it was very dissapointing. Hope for the best that nothing happens when you visit this place, and then you will be fine!