Check-in procedure and overall communication is managed by Diana, who is extremely nice and helpful. The flat is on the 2nd floor of a building overlooking a little square at the foot of the Alfama hill, half way between the Santa Apolonia railway station and the National Pantheon. Location is just great for exploring the neighbourhood with its typical taverns and bars. The house is well equipped with cutlery, crockery and the common electric appliances, although I don't think you will ever feel like cooking given the numerous food options nearby. Furniture is kind of vintage-style (though brand new) with colourful details, which contributed to the charm of my stay. I already miss Lisbon!