It’s a lovely location and flat but disappointing check-in with the host. He did not respond for 2.5 hours and we had to wait on a cold dark street for 45 minutes to gain access because the booking details did not tell us how to gain access to the flat.
He admitted he had forgotten his phone in the car which was unimaginable that someone would not notice they did not have their phone for 2.5 hours. He tried to blame us for a late arrival when he had never indicated there was a limit to the check in time and he was the one to not respond until 10 pm.
In any case, we enjoyed the stay and appreciated his mother and sister who both apologised for him and were very friendly. Hopefully he learns to coordinate better so other guests do not have to experience the same arrival process because it is a lovely location and flat!