Communication was second to none almost instant. They have a few apartments on their books but our one was walking distance to all the main sites. Check in was smooth with one of the guys to meet and greet us. This is a small apartment and we had a large suitcase and two smaller ones anymore and this may have been an issue. We were lucky with the weather 18-23C and Lisbon is a great place to explore and we used the public transport only a handful of times. The apartment was spotless with the water pressure being very strong. The small touches like bottle of wine, pastel de nadas and chocolates were gratefully received. The kitchen is small but we didn’t use it. They even gave us our own mobile internet connection which was cool and Netflix is available. There is no lift which was not a problem for us but may be for others as the apartment is on the third floor. Overall in my opinion a great find.
Luggage when checking out can be left for a reasonable fee at the Blue House which opens between 10:00 to 19:00 during the week days closes at 17:00 on a Saturday and is closed on Sunday. If required book a taxi with the Blue House as one way to the airport is €22 and they provided an executive car much cheaper than the taxi used from the airport.
Overall I would definitely use these guys again when coming back to Lisbon.