We stayed at this appartment for 10 days. The location is great; in the middle of Alfama, a wonderful coffee bar around the corner and tram 28 just outside the door. The appartment is on the 4th floor with no elevator so keep that in mind.
The communication with Lena was very easy. She responded quickly and answered our questions.
However, we did not fully enjoyed our stay. There were only 2 towels per person which is not enough for 10 days. There were no kitchen towels or tea towels so we let the dishes dry by air. We think this could be a point of improvement.
But the biggest reason we did not enjoy our stay was the downstairs neighbour! One evening we came home around 23:00, not making any strange or loud noise, just brushing our teeths and flushing the toilet, when she started screaming at us. We were very surprised and did not know what to do except be on our most quiet and go to bed. She kept screaming and ringing our doorbell for more than half an hour. We felt really uncomfortable! Unfortunately this happened 2 times more during our stay, while we were extra carefull not to make noises.
Lena told us she was very sorry but also that this is a problem that has been going on for a while. We were upset because if we would have known this we probably would not have booked the appartment.
However, we enjoyed Lissabon and tried to make the best of it.