Communication was great- we were allowed to check in really early- as soon as our flight arrived- and Marcelo was extremely kind, and he was attentive and responsive to any questions we had during our stay. We had a little trouble with the lock (user error 😊) and Marcelo responded immediately and arrived to help out within minutes. Couldn’t have asked for a better/safer location, and the space was perfect- very clean and roomy. Would absolutely recommend!