The location of the apartment was relatively good with access to buses and trams although with a party of 7, we found taxis to be cheaper and easier to get around. When we arrived, the apartment was not cleaned from the previous tenants. Diogo was quick to rectify the situation but due to the late hour, they didnt clean the floors promising to do it the next day but they never came. The shower upstairs was blocked and water would not drain. The shower on the main floor drained very slowly. We let Diogo know and he immediately responded that someone will be by in the morning to fix it. When we returned, it was still not fixed so we let Diogo know and he had someone there within 15 minutes. Overall , we found the apartment very dusty (thick layers of dust all over the house), had a weird odor and not as clean as it should be. The apartment is on a busy main street and it gets very noisy if you have the windows open for air. Communication was excellent and when we left something in the apartment the next day, Diogo was very kind to let us in to check.