I checked into this apartment easily - the communication was good. Right after check in, I went out to explore the city and did not return until evening. When I woke up in the morning, I was feel a little unwell and congested. Then I noticed that the bedroom had a big leaking and molding problem. Then I noticed the same issue in the hallway. And in the rest of the apartment as well. The molding in the living room was in 2 locations, and molding was turning even black on the ceiling. It was in terrible condition and this apartment is a serious health hazard and should not have been rented in the first place. I contacted Carlota right away and she was at the apartment within 5 minutes. She moved me to the apartment downstairs which was in OK condition. I appreciate Carlota's quick and helpful fix to the problem. And I was refunded the money for that first night. But I still find it very disappointing that the apartment in such a bad condition was being rented to anyone. I was told the issue was because of "long winter and rains" - but the winter has passed more than half a year ago. I was told by Carlota that she is working on fixing this problem.