Let's start with the pros - the location is perfect, just in the heart of Lisbon, that's it. Unfortunately we had a very bad experience for the following reasons:
1 . Check in was unpleasant. Even though the apartment was ready they refused to let as in early and were very unresponsive trough airbnb about this issue even though we were with a little child. (or at all).
2. The main reason - There was a terrible smell of mold all over the apartment, it felt as if we were located in a cave, it was completely unpleasant to stay there, even when all the windows open wide. We have found a severe leak in the kitchen ceiling, apparently it is the source of it. That apartment should have not been rented until this issue was completely fixed!
2. At the second day (first morning) we had a problem with the Wi-Fi network. We tried to find the router to reset it, but once we couldn't find it, we complained about it, however surprisingly the hostess, Marta, suggested that "maybe we took the router" and even said that at the check-in her representative noticed it on the counter - just unbelievable! After a long discussion, a technician from the cable company finally arrived to the apartment, found the router's location (in a hidden cabin near the entrance), admitted that there had been a problem and fixes it. The representative from the managing company felt embarrassed they had no Idea where things are!
3. It is not over yet – on the same day we had electricity shut down as well, All power sockets went down and we could not even charge our phones. It turned out that the water kettle caused that. But again, it was impossible to make them care and fix it in a reasonable period of time. At that point we were promised by Marta for a refund of one night as a compensation which we haven’t received!!
Later that day a managing partner from the managing company BNBlord came to give as a new kettle and asked to see the leak. She was horrified and admitted it not possible to stay there. She suggested we will move to another apartment located in a deferent and less attractive area of the city. We had no choice and we moved there in the morning. There we have been received with only 2 towels even though there were 3 of as. We contacted Marta, and once again the response was very unhelpful and rude – we haven’t received an additional towel!
This is the place to note that Marta, so called the "hostess" was very rude and unhelpful during our stay, she knows nothing about hospitality. Overall, instead of apologize and help us, she was looking for excuses.
For conclusion, the Apartment maintained by a management company named "BNB LORD", we would suggest to avoid them at any cost, their service is awful.