The apartment is in a very old building that is currently under construction. The stairs up are very dusty and there’s no light at night — the unit is on the 5th floor.
NOTE that check in is at their offices quite far away from the unit. I hadn’t seen this elsewhere and it was very inconvenient though check in was smooth.
Early check in was not allowed but we could drop our bags at the office, so we returned from downtown to pick up the keys and our bags at 3pm, only to go back downtown to our apartment that was still not cleaned from previous guests.
I called the office and they apologized, saying the cleaners were running late and that she’d call me as soon as they’re done (and that we were next on the cleaner’s route). So we left again and waited for the call. After not hearing for a couple of hours, I messaged them and they told us the place was ready. Communication was NOT prompt. They also said that the cleaners would leave a laundry capsule behind for us but they did not. So we had to go up and down these 5 flights of stairs multiple times due to their unreliable service.
As we settled in we realised the floors were dirty (it was grimey walking on them) and basically everything in the apartment had a layer of dirt and we felt gross being in there. Many items were damaged, not clean, and all in all we were very unhappy and would have never stayed there if we had seen the place beforehand. The photos on the listing are very misleading. Definitely not recommended!