Feels Like Home had great customer service overall, but I would not recommend staying in this apartment in particular despite its great location. The elevator was not working and there were no lights in the hallways or stairwells of the building so we had to carry our luggage up four flights of stairs in the pitch black. There was an odd smell to the entire building as well. We did not have running water the second night of our stay because the owner had failed to pay the bill. Feels Like Home handled the situation well, but it was a major inconvenience. I would recommend finding another apartment through Feels Like Home in this neighborhood but would not stay here again.