First of all, I usually don’t write bad reviews, everybody can have a bad day and I am also not very picky. Yet, the stay at Claudias apartment made us a bit angry.
First of all, the profile of the apartment lists a baby bed which we, travelling with a small kid, expected and needed. Yet, when we arrived, Claudia simply told us there is no baby bed. She said she could bring by an extra mattress a few days later, but she never did and never mentioned it again.
There was also a problem with the sink in the kitchen which didn’t work. (In her defense I have to say that she offered to send a plumber which we declined since we didn’t wand to spend our limited time in Lisbon waiting for someone in the apartment).
These were more or less small inconveniences, the thing that made us angry is that on the third day the electricity in the apartment went off in the morning. We told Claudia and she informed the electricity company. We had to wait from 10 am to after 4pm for the electrician to show up, which, of course, is nobody's fault. Yet, when he finally came he told us the electricity had been cut off because the bills haven’t been paid.
I wrote Claudia a message. She said there had been an administrative error. (I personally think it strange that an electricity company cuts off electricity just because of an administrative error).
But be that as it may, what made us angry: Claudia never offered any kind of compensation from her part. We had to ask twice for that. Finally she said we could stay one more night in the apartment for free. Yet - not surprisingly – since we were on vacation in Portugal and had already booked a return flight we couldn’t take her up on that offer.
So we sent Claudia a message asking whether she could wire us the money for one night, to which she never replied. So we wrote to AirBnb. Claudia finally replied, saying she would give us only money for those 6 hours we waited.
Overall: The apartment is despite small things generally good and in a very central location. If everything works out it’s probably okay. Yet, if you have a problem you would want someone who is more dedicated to his or her guests.