I can't speak highly enough of Joana and Joao. Firstly, they were so easy to communicate with before and during my trip. They made the check-in process extremely easy and their apartment was clean and well equipped with everything we needed for a comfortable stay. The first night we spent their was unfortunately loud and hot, but Joana responded immediately when we reached out and she provided fans and spoke to the neighbors for us. The rest of our stay was comfortable and I have no complaints.
They have a book filled with great recommendations of things to do and places to go. They left us fruit and a bottle of wine. Joana and Joao were friendly and so helpful.
The apartment is in a great location - very central, close to lots of restaurants and public transportation, and not a far walk from the river. It is at the top of a hill, but it seems like everything in Bairro Alto is on the top of a hill and I always enjoyed the walk home.
The only thing I would advise is that if you have trouble with steps, just know that the apartment is up 2 steep flights of steps. But both Joao and Joana offered to help us carry our bags up the stairs. They were so delightful. I feel lucky to have met them.