Communication with Marisa is as easy as it gets. She responds right away. Check-in was super easy even though she was not around. I was able to check-in a little bit earlier which was very helpful for me. It's quite easy to get to the centre of Lisbon, you can either take the bus which stops right in front of the accomodation or you can take the metro which is a 5 min walk away.
The bed is comfy and it's very quiet, so you can have a good rest after exploring Lisbon :-)