Right after checking in I have provided feedback and photographs to Airbnb and Innkeeper and again later from time to time about the problems we faced about the cleanliness, the dust, the mud caked balcony, long hairs in the bathroom,the poor showers, the repair work on both sides of the balcony and the kitchen.
We also informed them about the lack of proper equipment for cleaning, utensils in the kitchen, water spraying in the tap etc.
This was a first time listing Unfortunately,There was no pre checking or cleaning done by the host or Airbnb for making sure things were in order. There was no due diligence from them to check if things are ok. As a result we got a dirty apartment with lots of long hair in the bathroom and mud fully caked in the balcony, tap not working, crockery unwashed - so unhygienic and filthy.
It was really shocking and when we complained, the staff who visited also were shocked and promised to give us an alternate accommodation which never happened and they just stopped communicating.
It was an inhuman, unprofessional and filthy experience for us.
The repair work in the building has been going on for months and will continue for many more months. The host should have never put this place for rent without informing us all this.
We really feel totally cheated. We complained to Airbnb and got some refunds for our experience.