I booked Joana' place at Baxia with high expectations due to the photos, I asked her few times if the bedrooms are noisy and the answer was "no noise due to double glazed windows". Once we arrived at the place, the apartment was located in a shady neighborhood, across from a burned abandoned building. Despite the fact that she insisted the area is safe for two women to walk around, but it was not and there was a fight going on under the bedroom balcony. The apartment gets the highest mark for cleanness, very tastefully decorated with all amenities as mentioned, however, the level of traffic and foot noise is absolutely unbearable and we were not able to get a good night sleep. Once I raised the issue, Joana relocated us to a more spacious apartment in Chiada, ensuring us that the bedrooms are located in the back and with double glazed windows, there is no noise, however, that was not the case. The neighborhood is surrounded by bars, clubs, restaurants, and constant foot and car traffic until 3-4 a.m., then the traffic starts at 6:00 a.m. It's impossible to have a relaxing evening in the living room and enjoy the balcony. If you are a party type and don't mind the noise, this is a PERFECT apartment, but if you prefer to wind down in the evening, this is not a suitable apartment. Just like the first apartment, the entire apartment is spacious, very well decorated and all amenities were in place as described, we had some minor issues with electricity which was resolved right away. Everything about Joana and her team was professional with one exception, we arrived a couple of hours early and despite all the inconvenience of packing and unpacking, getting a taxi, dragging pieces of luggage and paying for the taxi to a new location, she still asked for an early check-in fee of 30 Euros. Again, the place is immaculate and very spacious, but don't expect to sit on the balcony overlooking the river and enjoy a glass of wine, the noise will kill the mood.
I travel frequently and use Airbnb and deal with the host directly, versus a broker, my advise is find a host who is honest and seeks your comfort versus making money.