We arranged an early check-in (2pm instead of 3pm) but arrived to find the apartment dirty with used sheets, wet towels and trash everywhere. Contacted the host/s who said it was because they arranged the cleaner to come after our check-in (who would want that?!) and then changed their mind and said actually it was because they thought we just wanted to leave our luggage at 2pm (this is not what an early check-in is) and also that the last guest checked out late. When the cleaners showed up, we had already put our one year old child down for a nap, after 30 hours of travel from Australia, and it was very disruptive to wake him up so the cleaners could clean. The host/s never apologized for the mix up or inconvenience and just told us to make sure we didn’t get in the cleaners’ way. Very unprofessional and not a great start to our trip!
However the apartment is in a great location and is fairly roomy for downtown Lisbon so that part is great. It is just the check-in experience and management that lets this place down. You also have to sign up with two different external apps and give them all your passport details to get the check-in info which is a bit confusing, annoying and questionable from a data safety perspective. And lastly it seems to be hosted by a property management company rather than a single person so you get different responses from different people and the communication doesn’t seem very reliable.
I would not stay here again, but loved the area of Lisbon.