Hugo's communication was great and he was always on email for any questions we had. The apartment was exactly as described and really couldn't find fault. There was 6 of us and the apartment was plent big enough. We were initially concerned being top floor with no lift but it really wasn't bad at all and definitely should deter. We didn't meet Hugo but his lovely mum who went out her way to make us comfortable and to make sure we had everything we needed, she even went out to buy us more coffee capsules and a power bar to give us more plug acess. With a view of the castle, in the centre of the city off Rossi square and comfortable beds with good wifi I highly recommend staying here and would always book this apartment on return trips if available!