Horrible. I wish I could give 0 stars. After agreeing upon an arrival time and receiving confirmation from Rodrigo, we showed up at the apartment. I called, texted, messaged via Airbnb, in addition to my father calling and texting and we received no response from Rodrigo. We waited outside the apartment for an hour trying to contact him. After traveling all day, all we wanted was to rest and we were forced to find another accommodation. Rodrigo contacted my father 1.5 hours after our meeting time with no explanation and no apology. He claimed a "staff member" had been by the apartment which is either a lie because we were outside for an hour or his staff member was also 1.5 hours late. Disappointed would be an understatement. Not only did we lose money to this crook, we got off on a terrible foot in Lisbon. Save yourself the headache and don't stay here...this could happen to you too.