The caretaker (sorry I forgot her name) was waiting at the apartment when we arrived. She had a bottle of wine for us and showed us the apartment and where things were in the apartment. She answered our questions and gave us numbers to call if we had any problems. The best thing about this apartment was the location. We were also glad it had a elevator since we were a group of six with a lot of luggage on a five city vacation. The apartment had plenty of room for six people. We enjoyed our stay very much.