The apartment is in a convenient central location, not too far from the airport and easy 5 min walk from Metro and many bus stops. The staff at the hostel next door does the check in and provide support. The apartment itself was spacious and well appointed. The support staff was very good in responding to problems and guidance on what to do in Lisbon. We had 3 issues however. 1. The apartment power kept on tripping when we turned on the heaters. This was probably due to an underpowered service. Two of the 5 bedrooms went without any heat. 2. The elevator got stuck with us inside one day. This was not a pleasant experience. 3. The washbasin in one bath was broken from the beginning, and despite 2 reminders, never got fixed. Despite our issues, we would recommend the place due to its location, convenience, and overall friendly staff.