My group of friends and I were very impressed with the property managers. They were extremely responsive to our messages on AirBnB: they often responded within minutes. During our month-long stay, they sent us a weekly cleaning service for towels and sheets, which was an unexpected pleasant surprise. They replaced our clothes washer same day when it broke. They held our packages for pickup. There was an issue with a broken drain plug in the bathtub, which they did not manage to fix throughout our stay. That said, I've never had hosts as responsive and helpful as them, so this issue was thoroughly eclipsed.