The place is nice and clean. Our problem is with AirBNB.
There was a smell and it didn’t go away. We had problems breathing, sore throats, headaches and more. We had an allergic reaction and we think it’s mold which is common in old buildings with poor heating.
We contacted the host and AirBNB in the morning. AirBNB responded quickly and assured us they will look into the matter.
The host agreed to cancel the reservation. AirBNB was not communicating to make things happen. I continued to message AirBNB but didn’t get a reply back.
We booked a hotel room for the night.
We didn’t hear from AirBNB until 30 plus hours after our first message to them and 23 hours after their last message to us. They apologized for the slow response claiming “peak time”. How many people were on the street that day with no place to go to!
Things started to move fast after that and they refunded us most of our money.
Make backup plans and don’t rely on AirBNB support for help if things go bad.