While the place was clean and had what we needed for our brief stay, Ruben’s communication was poor and was not present when we needed to check in and had to end up contacting air bnb support for assistance. We clearly communicated with the host via messaging hours in advance with an updated eta 1-2 hours prior to our arrival and he didn’t check messages / ignored us. We arrived at night with no one present and had to take a car elsewhere in the meantime while air bnb support helped us contact him and find another place. This was a very stressful situation and the first bad experience with an air bnb host who simply did not seem to care despite all of our efforts to provide an accurate time of arrival and hours of communication.
If the check in process wasn’t so terrible and long, the stay would have been fine.