Travelers...anytime you are dissatisfied with any company you deal with in Portugal, you can write a complaint that is monitored and maintained by the government. You will find a photo of this along with my post.
My checkin only happened on day 2. I had a friend thinking about visiting me during my week+ stay but wasn’t sure at time of check in. What was certain, was that IF this person was coming that it would be just the last 3 or 4 nights....not at the beginning days of my stay.
The host outright refused to give me access codes that permitted me entry to my prepaid apartment unless I provided this information. Regardless of still NOT KNOWING about my guest, I sent the information at 8pm. I wrote repeatedly after that and RADIO SILENCE....no response!!! Upon my 4am (very late) solo arrival into Lisbon, I still had no access codes and now had to find a place to stay.
The description saying they are available 24/7 is NOT ACCURATE!!!!! I was given a nominal adjustment of just 1 day which doesn’t begin to make up for the way I was treated by this host!!! And on top of that I paid occupancy tax for a week+ my friend who only stayed 3 nights!!! Customer service from the host....totally the pitts!!!
It’s a great apartment in a great location although drugs are being sold just outside the building.