Paulo was easily accessible and always answered on his phone!
Although, the apartment wasn’t squeaky clean as it should have been. The floor was very dirty, our white socks went black. The dustbin in the kitchen had spilled leftovers which made it smell very bad, and I had to clean it. The pillows and the duvet smelled musty. And the shower was clogged (Paulo came the day after and solved the problem! :) ), and there was also black mold on the shower walls.
I think there was lack of time for the cleaning people to clean. Because we were supposed to check in by 3 PM, but 4 PM was more convenient for Paulo because he need more time to make sure the apartment was well cleaned.
Another thing in mind; there isn’t no really convenient place to dry your washed clothes. One of the main rules is that you are not allowed to dry your clothes on the furniture, but there is only one drying rack/clothes-horse. And we stayed in the apartment for a month, so we had a lot of clothes to wash. The whole laundry process took extra time, because it took time to dry the clothes and you weren’t able to hang them outside neither on the furniture. Which led to that our clothes never fully dried and started to smell musty. For example, it was very difficult for us to dry the duvet cover, because the drying rack is too small for it and there was no really convenient place to hang it on.
Besides the constructive criticism, Paulo arranged the cleaning lady for free that came after 15 days and cleaned the whole apartment. And he also let our friend that came to visit us, to stay over for a few days! :)
If you would have any problems, he is always available and a great communicator!