Manuel and Silvia were super quick at communicating. I had a problem with my mobile internet which slowed down my check in and they both helped out and allowed a later check in. Silvia is very helpful and welcoming.
The flat is pretty small, with a small bathroom and the bed is a sofa bed but pretty comfortable. The kitchen is well equipped.
I would suggest to provide some laundry powder but I'm pretty sure that if I had asked, that would have been provided.
Location wise is in the picturesque Alfama. The only con is that cheaper and bigger supermarkets are uphill.
Overall is good value for money for short stays.