It is my first time using air Bnb and I had some difficulties in contacting Tin. I contacted him by email to make the booking and received an email very quickly from him accepting and a second email from him confirming arrival time. I was then delayed and attempted to email him but it did not work through the airbnb system so had to phone him at my expense and rearrange a different arrival time. I subsequently sprained my ankle badly and realised Tins flat is on the 6th floor. I again sent several emails to let him know I could not come but would be staying with a friend instead. I heard no further from Tin And I was surprised as I thought he may be concerned that I did not arrive at planned time. He received my 33 euros so was at no financial loss. There seems to be a communication difficulty.