The reservation with Ana was made two days prior of our arrival, so the apartment didn’t had any reservations for the days reserved. The stay was divided in two moments, the first 5 days with my sister in law and her family and the final 5 days with me and me family. At the second day of the reservation me, my wife and our 3 children, tested positive for COVID. I immediately warned Ana, but she refused to accept the reimbursement because the reservation had already started with me sister in law and by Airbnb rules she didn’t had to accept that. I explained her that I was taking care of my wife (in bed with strong symptoms) and my 3 kids also with mild symptoms so I couldn’t travel, even so she didn’t accept, our proposal was to cancel the reservation and pay me in case of another reservation for the final days. At the end I had to pay the full stay. I just leave this facts for consideration.