Dealing with Elsa was very easy and she was quick and helpful to respond. This Airbnb is slightly tricky to find at first because no taxi wants to take you up the narrow road that it is on but once we found it, there was no problem. It’s very spacious and was very clean when we arrived. One odd thing is that none of the private bedrooms or bathroom doors have locks for privacy so we had to make a rule with a big group that everyone must knock before entering a room which was a bit annoying. Overall can recommend for a big group especially. It’s a very hilly and sometimes challenging walk in to the main area of town but Uber is also quite cheap in Lisbon.