I would give 0 out of 10 on communication. We were stuck outside the apartment late night because their security system did not work. The host was not available to help us. Matter of fact we never even saw the host, the cleaning lady came next day and said she was asleep when we were locked out. We spent two hours outside and luckily the gentleman living on 1st floor helped us after several attempts. We were going to spend a night at the hotel, but luckily the other guest played with the electric circuits. This is not the situation you want to be in, and we felt helpless and really frustrated. The place is tiny, everything is compact. The rooms are hot, the AC is portable and not so great. The bed is not comfortable, small and uncomfortable. Only good thing about apartment is the balcony and washer/dryer. Host tried to contact Airbnb to give us an extra night for the inconvenience, that does not help as we cannot extend our flight. If you really want to make up for it, give us a refund for 1 night. Overall, I give it 3 out of 10, mostly because location is decent. Host, please communicate with your guests, we are new to your country and we need support when we need help.