When we arrived, there was an overwhelming smell of stale cigarettes or something similar, couldn't quite locate where it was coming from, but it was stronger in the bedroom, and our nightclothes smelt of it. We told the owner immediately, he did ask what he could do, but said the cleaner couldn't smell anything. We said we'd try leaving windows open, which we did, but it was so strong, we had a toddler with us, we had a really unpleasant night because of the smell, and so had no choice but to leave early. Such a shame as the rest of the apartment was nice, (although small, not really suitable for anymore than 2) and the outside just as described and pictured.
Communication was great up to the day we tried to sort out what was clearly an important issue so we wasted half a day of our short break waiting to hear from air bnb if we could get a refund as couldn't get hold of owner for hours and then although he gave us a refund for the other 2 nights we didn't stay, still we had to pay the cleaning fee as they were still saying there was no smell. Why would we make it up and waste our holiday moving if we didn't have to?!
Air BNB were rubbish too, kept passing us to different people, and saying we had to wait an hour for the owner to respond, we'd waited 3!
Used air bnb for years, but this is probably the last time now