Andre', Ricardo and Luis are great. In all honesty, I never knew which one was responding to my e-mails but, regardless, I always got a very quick response. I did not get to meet them in person but they arranged for the keys for the apartment to be left in the restaurant downstairs and gave me very good explanations on how to locate the building. The apartment is very cute and nicely appointed. We had my 18-month old nephew with us and they were kind enough to provide a crib, a kid's bath tub and a high chair. That was very thoughtful and heart-warming. The apartment was clean when we arrived and all the appliances worked properly. The location of the apartment is very central. I was a bit concerned it could be a bit noisy but the double-paned windows block all the noise coming from the street. You can get some great shots of the 28 tram passing right by. Overall, we had a very good experience there and highly recommend it to others.
Muito obrigada Andre', Ricardo e Luis!