The house is in a quiet street and the location is fantastic - any shops or stores you might need are within easy reach, buses are at the bottom of the road and it's a ten-minute walk to the metro to take you to all the sights. The apartment was spotlessly clean, well furnished and generously equipped, and the WiFi worked excellently in all the rooms. Lourenço was waiting for us when we arrived, although our flight was over an hour late, and he kindly arranged for a taxi to fetch us to catch an early flight when we left - and the taxi was dead on time. We really appreciated being able to ask about anything we wanted to know (and your first time in a city you do have questions!) and getting answers almost immediately. We can thoroughly recommend Lavender House (and its owners!) and we hope to be able to come again.