What a glorious place to stay. It was incredibly clean, the beds were insanely comfortable, the location was perfect to get to everything yet quiet at night, and the nespresso machine was a great bonus too. Mario had left toiletries for our use as well, much appreciated after traveling for weeks! (Also- for a relaxing few hours we enjoyed endless tv channels in English :) ...but who comes to Lisbon to watch tv?!? ;) ).
My sister got locked in the spare bedroom and Mario was there within 10 minutes to help us resolve the issue. He was very prompt in getting back to us with answers and was very helpful in booking us taxis. He even let us check in hours early, very accommodating!
A tip- book a dinner at 100 manerias- beat meal I've ever eaten (85€ for 5 course with wine, worth every euro!)
Thank you, Mario!