We had a good stay at Carolina's place. The house accommodated our 4-person family well. We made the mistake of taking the train from the airport and then walking to the apartment, BIG MISTAKE! We had 2 small suitcases and a double stroller, the hills and lack of sidewalk made our trek ridiculous. We could have easily gotten a taxi or an Uber so it was poor planning on our part. We did not meet Carolina but her colleague Marta met us at the apartment and spent some time with us orienting us to the map and giving us some good tips for the local area. My husband turned on the stove while the heater was on and the power went out, Carolina was available via text to walk us through and help us get the power back on. We also had to wash clothes unexpectedly and we used the washer and my husband walked 5 minutes away to a laundromat with a dryer.