Place: the unit itself was satisfactory.
Service: By far the worst service I have ever experienced renting an Airbnb. Very poor customer service with sub-par attitude. Response to every request was: (paraphrasing) "sorry, we run over 400 units and cannot accommodate your request." "sorry, you are entitled to your opinion and leaving a review as you wish."
Check-in: be sure to read the details, to pick up your keys, you have to show up to another location, about 3km away, which given the hilly-ness of Alfama you cannot walk to with you luggage. When asked about why wasn't this information clear, I was simply told: (paraphrasing) "if you looked at the "other information" section in the listing, you would have seen that the check-in office to pick up your keys is not at the location."
Very arrogant and unaccommodating attitude from all 3x customer service agents I dealt with. Will not be using Feels Like Home again!