Communication with the team was consistently good with almost immediate responses. They were also willing to hold the bags when they were not able to accommodate a late check out due to another guest coming in. Small, but well designed space with plenty of room for 2. The washer and dryer are typical European style that is combined. Wasn't great for jeans or sweaters. Otherwise, we had everything we needed for a short stay. The gentleman who checked us in explained everything well. No complaints. I enjoyed our stay.