Arlindo was very quick to respond to the initial booking request, then turned the details over to Silvia, who was very helpful and informative before arrival, upon check-in, and in response to any inquiries during my week there. The studio is small ("cozy"), bright and clean, and in a very convenient location. It's on a very charming cobblestone street an easy walking distance from many of the sites and attractions in the center, and a 10-15 minute walk up to the castle and the Alfama district below it. It's also quite close to a few metro stations, and to the famous #28 tram.