We arranged for pickup from airport for €35 and paid the man €50..he stared st it snd tucked it away. I told him the sgreed upon price wss €35 but I am giving €50, to which he replied do you want change and started sesrching his pocket. I ssid no, just letting you know the rest is tip. He said ok and ...not even a thank you. We were booked for the studio but paid €750 euro extra for upgrade to penthouse. Cintia's mother barged in with a worker without calling ahead. She saw we were not fully dressed and did not care. My daughter and I stayed in the room for 5 minutes while they installed a carbon monoxide detector. The mom didn't even bother to let us know whdn they were done. I was furious. Cintia later apologized for her mother but kept insisting it was a necessary intrusion, which was upsetting as all we needed aas at least 5 minutes notice. After a few bzck and forth texts I informed Cintia thst I was notifying airbnb of the €750 upgrade paid in cash outside of Airbnb. Airbnb looked into it and asked if I wanted a full refund of the studio fee, to which I said yes. As for the cash, we paid €750 for 5 nights in the "penthouse." The heater had a foul smell (nauseating) and we kept bumping our heads on the ceiling (even my 8yr old). In our experience Cintia was helpful and professional, but her mom needs to respect the privacy of others, after all we are paying for a relaxing stay. Also, keep in mind the heater odour...it alone really is a deal breaker.