We arrived at the underground station hot and flustered on a Sunday morning with only 2 words of Portuguese and a broken suitcase wheel! We were quietly proud of ourselves for following Andreias excellent instructions to use the metro from the airport, but still very hot. We rang the bell and had assistance to get our suitcases up the stairs as Andreia was cleaning the unit. On arriving back at check in time ( we already had the key) we felt we had come home! The apartment is small by Australian standards but it was very functional and comfortable. The location is superb - reasonably walking distance close to central Lisbon, hop on hop off bus, metro and the river. We walked and relaxed for 3 days. It was very clean, the bed comfortable and we would recommend this for anyone, despite the steps and stairs! Alfama is a magical place where all is possible! Don't be afraid to use the small cafe on the steps! We didn't realize until too late that we could have eaten there - it was such different way of life to what we are used to and thought it was for family! We will just have to return! Thank you Andreia, for everything.