The Santos family were super friendly and we got a warm welcome upon our arrival; they were waiting for us with Portuguese pastries and a bottle of port. We were provided with maps, sightseeing tips, personal recommendations for restaurants and excursions.
The apartment is absolutely stunning, beautifully decorated, homely, romantic with lots of candles, very, very spacious, has all modern conveniences (coffee machine, dishwasher, washing machine), and is in a great location, in Bairro Alto / Santa Caterina, close to local amenities (shops, restaurants and bars) and tram 28 runs in the street.
We very much enjoyed staying there, felt comfortable and so much at home; and would love to return when we are in Lisbon again.
The Santos family were really helpful in trying to find us another apartment for our onward travel and helped us with our luggage and gave us a lift to the other end of the town upon our departure.
We can highly recommend this apartment; look no further when in Lisbon! If we could rate it 6 stars instead of 5, we would! :)