Without a doubt the WORST experience ever; We reserved the campervan for 15 days, trusting that it would have all the services published in the profile: we were mainly interested in Wi-Fi, hot water, kitchen and refrigerator. So our day came and we went to look for the Campervan; when we ask about the wifi, they say that they have a device in which you must place a simcard that contains the internet connection and connect it there (Having the device IS NOT THE SAME AS HAVING WIFI) we confronted him since that was not what he indicated the ad, and simply said “Go buy it and I'll pay for it”; we tried to stay calm and moved on (we had already bought a simcard, and we had made a huge line, we really were not willing to do it again), that same night we wanted to take a shower, we followed ALL the steps indicated in your instructional videos to have hot water, and it never came; that same day (day 1) we noticed that the refrigerator was not freezing (it had already been on for about 7 hours), and it smelled very bad, the smell was so bad that we decided to leave it closed, and we had to buy a cooler with ice to put our food and thus prevent it from being damaged; the first morning (still trying to get over the lack of wifi, fridge and hot water) we decided to cook breakfast and after trying a long time without the stove turning on; we verified that all the gas cylinders inside the camper were empty; we are talking about the morning of day 2; so we decided to contact Ricardo, the host, and kindly explain to him that we wanted to cancel everything, since the service offered was not delivered; we simply wanted to solve everything without inconvenience; but he bluntly refused, admitting that he had not even checked the gas cylinders before giving us the camper; but that we were only looking for problems, and that he recommended us to stay in a 5-star hotel next time :) We were not able to cancel through Airbnb policies since Ricardo asked us for a cash deposit of 500 euros, and he did not give us no receipt for the money; so we feared that in the end if we made the cancellation and they would refund the payment; He didn't give us that cash back. Nothing pro about this guys, just a guy who rents his old camper, and nothing really works that well, sounds a lot when moving, windshields wipers dont work well.
I wouldn recomend it at all… there are plenty of better options out there, we made the mistake of trusting the photos and the description
To all these Ricardo, we would like to tell you that we have a lot of experience camping, we are used to the wild; the only thing we needed from you and your product; was to comply with the services offered and for which we paid.