Despite agreeing on the check in process ahead of time, Francisco failed to respond the day of check-in and as a result my mother and I were left without accommodation. When I had a friend go ahead to check at the time of our check-in, there was no host to greet or provide keys. The store owner in the neighborhood mentioned that the host is forgetful and this seems to happen to the guests regularly. I had to book a different accommodation that same day and lost a whole day from my trip in addition to other costs from transportation. He only messaged me after 5-6 hours of our agreed check-in time, asking when I was coming. Unprofessional and inconsiderate. This has never happened to me before.