Very unprofessional! She gave us notice few hours before that the apartment was not available. She didn’t help us find anything or didn’t even cancel it bc she wanted me to cancel so that she could not have any penalties.
I can understand that some problems may arise (I’m an Airbnb host too) but you need to be on top the issue and help the guest if you can’t host them, especially if someone is already in your country driving to the apartment.