One of the bedrooms did not match the pictures displayed on the app. The bed was actually a sofa bed not queen. When we arrived the Apartment was not cleaned and the cleaner was rushing to clean it, but we knew it was not clean. Even if we would have arrived at checkin at 3pm the apartment was still not cleaned at 2:50pm when we returned to check the status and get our bags. The host did not inform us that the toilet was not working properly. The host told us upon arrival that tissue would need to be placed in the trash can (ewww) in one of the bathrooms since one toilet would not flush. We canceled immediately and went to a hotel. The apartment host communicated, but he left off important details and did not care. It is very evident the hosts just want the money and do not care about customer service.