The flat has a great location, as everything is nearby, I would give 10 out of 10 points for the location. The flat is as in the pictures, small but functional and fully renovated with full use of every square meter in the flat. As the apartment is in an old building, there is a moldy feeling inside, so guests should make sure to vent out the room every so often.
We were greeted by Joana upon arrival, but this seemed forced and as if she was in a hurry to get it over with and upon further inspection of the apartment after she left we realized: soap was missing, there was no extra sheet for the second blanket, extra towels were missing for both of us, not enough toilet paper (we were staying for one week), the door handle on the front door of the apartment was missing, the shower holder was loose and there were some issues with the state of kitchen. Probably issues left from the last tenants that were not inspected/fixed before we moved in.
We informed about all this and Barbara and Gonçalo immediately reacted. The housekeeper came 2 times and Gonçalo fixed the issues with the kitchen, shower and front door and was quick to react and very helpful. We were offered to get the cleaning fee refunded because of what happened which was a nice gesture.
Both Barbara and Gonçalo were easily accessible at all time, very service minded and very helpful. Whatever issues you might come across: rest assured, they will have your back. Thanks to both of you them for all their support during our stay in the flat. Much appreciated.
Also, note to keep the terrace closed at night as well as the building’s front door locked at all times, to avoid unwelcomed quests stopping by at night, as the flat is very close to Lisbon’s nightlife.