Sandra was very responsive and sent me a multitude of information before arriving. The house is very pretty and located in a very nice neighborhood. It is conveniently close to many sights (like the Castelo São Jorge) and to public transportation. We were provided with everything that was required and Sandra gave us additional tips. The only things to be careful with is that the rooms are rather small (smaller than what they look like on the pictures). However, you're not in Lisboa to spend your day in bed! The ground floor with the living room area is really lovely and this is where we spent most of our time when at home. If (like us) you're arriving before check-in time and all the lockers at Rossio train station are taken, just know that one of the tourism office just across from the train station has a room where you can drop bags!