+ Before our travel communication was good and friendly. They were even ok to have 1 extra person and we appreciated that.
- However things became really bad when we realized that the 2 leaving room windows were broken, not closing at all and we had cold and raining days without heating system… this situation really ruined our stay at the flat. After reporting by message and by phone with 3 different people (very confusing “who is who”) they promised to solve the issue but instead they just disappear, not doing ANYTHING, zero feedback.
Also the apartment is not well equipped with basic things like water glasses (only 3), toilette paper (only 1, we had to buy extra)…
This is really disappoint since the flat is well located, nice size…