From booking, Sofia was very responsive.
While a little tricky to find in the middle of the night (the Uber driver ended up dropping us of about 1/2km away) once we found it, the instructions were easy to follow and we liked the flexibility of arriving anytime.
We slept well and comfortably, and with the window coverings it was quiet and dark.
The pull-out maybe wasn't so comfortable for the kids, but we didn't mind as we were all very tired after long days.
The best part of this apartment is the location - very close and walkable to a grocery store, restaurants, and St. George's castle. Similarly, we could walk to all of the local downtown spots and see some great views from the apartment.
(for a family of 4, though, the hot water disappears very quickly!)
Overall - we highly recommend this apartment!