Wow! This apartment was idyllic - great location in the heart of a wonderful part of Lisbon. Tall ceilings, lots of rooms and beds, long windows with great views. The entire place was updated and very clean. AC in the main living room, but there was always a nice breeze at night with the windows open so it was barely needed (and we were there in the heat of July). The kitchen was the largest one we have had throughout our stays in different airbnbs in Portugal. Every item you need is there. As far as the customer service, Mafalda could not have been more helpful about explaining Martin's place to us and offering a lot of advice and suggestions about the area. This ranks as one of our top city places worldwide so far.