The flat is in a great location very near Alfama and most of the tourist sites. It was clean and comfortable and we felt very welcome. Joao was great at booking our taxi to and from the airport and showing us around the flat. We booked the place last minute because our first booking was cancelled, and despite this they were very accommodating, providing a cot, high chair and bath for my baby. I would warn anyone who struggles with stairs and taking suitcases up and down that, although it's on the first floor, there are also stairs to get to the building entrance.