Pros: clean room, SO quiet (perfect, since the area is actually very noisy) ask for a courtyard facing room if you want to have such a quiet space. Modern amenities - great water pressure etc. a cute boutique room. The location is awesome for accessing the best of Lisbon! In such a cute area.
Cons: check in process was a bit of a nightmare - we booked last minute to extend our stay in Lisbon, and were staying at another place 100m down the road, so just needed to walk up the road to check in. However on the doorway we met a couple who had just arrived from tel avive and were exhausted! Both us and the other couple had to wait an hour and a half for someone to arrive and let us in. Nightmare ! No waiting area - just out on the street in the tiny pavement with cars driving past.
No one responded to Airbnb calls and messages. We just had to wait. Someone on the intercom answered at 9.30am - said someone was coming at 10am, when actually the receptionist shift didn’t start till 11am. Terrible communication
Also the hotel has lots of stairs and there were no staff who took our bags up. Once again fine for us, but felt bad for the elderly couple having to lift their bags up multiple flights of stairs. I would expect better really service From a ‘boutique hotel’
Overall: great stay once we got in to the room. But the service/communication was beyond average bordering on bad.