Ana was very friendly and professional. She was punctual and efficient for the check-in. The place was just like the photos, clean and felt like “home”. It was perfect for our layover in Lisbon. My family rested well. My only advice is if you are a light sleeper like I am, to bring ear plugs. There is a church or something that plays a short Melody every hour, and it woke me up, every hour. Otherwise, the stay was wonderful. Thank you Ana for being so welcoming and thoughtful!