Ana was a great communicator and before we ever arrived kept in touch. We were given a contact person to call upon arrival. We were greeted at the flat with a bubbly greeter called Rita. Rita was great. She showed us around the flat and then gave us a quick tour of the neighborhood. We had a late flight on our departure date. We really appreciated that we were allowed to leave our things until our departure time. We also asked for a taxi to the airport. Rita arranged for a driver - who happened to come in a nice air-conditioned van. The entire stay was very pleasant. The apartment is so well situated. The amazing part was being in the heart of the city, but because of the insulation and great double-pane windows you could not hear anything when you closed them. Also the air-conditioners in each room was a treat.