This is a “okay” place. The infrastructure of the apartment is nice. However, the nightmare is the welcome center. We had to queue for 30min, after waiting 2 hours for the check in time. Everyone in the queue was complaining. There was only one person welcoming the people whilst in the office there were at least another 10 employees coming and going, ignoring the queue. The young lady who received me didn’t say anything about the place/check out. She said she would send me the details by email but if I need to have the password for the wifi I could take a picture of the screen (which I did). The night before our check out we organised our luggages so we wouldn’t have to do it in the morning and we could arrive on time at the Welcome center. Bear in mind that the location of the apartment is full of hills and the streets os Lisbon are not the best place to pull luggages. When we finally got to the center for the check out the young lady told me that I didn’t need to bring the key there and that I could have left the key in the apartment. She asked me if this instruction was not provided during the check in. I couldn’t believe...basically, the Welcome center was useless, just a waste of time and the only bad experience we had in Lisbon. They don’t accept card, btw.