Although we did enjoy our stay and the location was nice, upon arrival, we had to communicate with 3 different people to assist us with check in which was very inconvenient. We were first directed to Julian and he was not available to check us in at the time we needed so we were then directed Carolina who again could not check us in at the time we needed, and then finally Bogdan who actually ended up checking us in. Although check in was easy and Bogdan was there when we arrived, it was stressful to keep messaging new people and trying to arrange a time when we had just traveled 10+ hours on a redeye flight. A self check in system would have been much less stressful. It was also frustrating upon arrival to realize there was no bath products (body soap, shampoo, conditioner) so we had to go to the store and buy some. Lastly, the toilet stopped working two separate times which was not ideal and although Sofia contacted someone both times to come fix it, that’s not something you want to worry about on vacation. Finally, our last night the air conditioning was not working as it had previously. Overall, we will stay in a hotel our next time in Lisbon as all of these issues would not be an issue at a hotel or they would be resolved more quickly.