We had a great stay! The communication was great and we were able to shift our check-in time from what we had originally discussed. We had a very friendly and warm welcome and help carrying our luggage up the 5 flights of stairs. It was neat being in such an old part of Lisbon. The area was nice with good restaurants nearby. The photos are accurate, the kids loved the hanging hammock chair! There were plenty of space heaters to keep us warm. We also got several great recommendations specific to what we were interested in. We would stay here again!