I will be the most objective and detailed regarding this accommodation and my experience there, knowing that I am not generally a person with the highest standards but, for a global bill of € 410 for 2 peoples for 4 nights in October and in Lisbon we can expect "high standing"
Unfortunately after two days the situation has become tense…
Good points:
- great location in Bairo Alto,
- responsiveness of hosts but only until the arrival,
- quality of the bedding except the pillows which have hardly any material left inside,
- cleanliness of the place,
- self checkin,
- washing machine available + detergent pods
Negative points:
- old coffee grounds in the coffee machin,
- aging housing compared to the photos & multiple paint touch-ups,
- fire blanket that falls because just fixed with poor nails,
- degradation of the shower tray with silicon,
patching and i will not talk about mold everywhere,
- wobbly toilet and defective flush,
- broken sink,
- ambient humidity in the flat,
- fridge that does not fit in its space,
- the air conditioning unit is not maintained it is black inside, we did not even want to use it,
- cigarette butt on the balcony tiles,
- electric line bedside right which is stripped,
Finally concerning the experience:
The headboard (that looks amazing and sophisticated in the photos… but only in the photos! ) is dangerous, in the middle of a nap I received a piece of wood (10X10 cm) on my face (I slept on my back it was nice on pictures and selfies for the rest of the stay!) I have to admit that there is more pleasant as a wake-up call ...
I have immediately made a complaint to Airbnb and to the host.
I sent photos and videos to the host, who offered to bring his team to resolve the problem but in responses to my complain, video and pictures where I was showing the concerns for wood on the wall, I was insulte by:
« 100€ refund because something fell ? »
« you will take financial advantage of the problem »
« you are forcing and damaging the wood with your hand! »
« the financial compensation you ask will not going to make the headboard less dangerous »
They are literally kidding me!!!
Indeed, I asked for financial compensation on my reservation, because I didn't have to waste 3 hours of time in discussions, having to place the bed 1m from the headboard.
But what is this bad joke? I am a customer, I do not accept that I am treated like this with an incredible number of exclamation points in the exchanges, no understanding of the host, rude and a dismissive attitude which is unfortunate and unbearable !!
Other reviews mention lesser quality of the equipment, but apparently the host prefers to operate as a "cash machine" rather than secure the premises for hire.
So definitely I will not recommend this accommodation and this only because the customer / seller relationship has been so disastrous. This is not a customer service I am deeply sorry.

I am myself a host in Bordeaux, I will never, never allow myself such behavior with my travelers.