Communication with Luis was great, he has been particularly nice and understanding considering the fact that our check in was delayed by delays in the airport. The flat is amazing, almost better than the pictures show it and the terrace was lovely for having food outside. The area is generally quiet although as a warning, there is a bit of a hill to get to the metro station. The location is very convenient to reach most touristic attractions and the neighbourhood is filled with lots of little shops and cafes. If I ever come back to Lisbon, I wouldn't mind staying there again.