Contact with Raquel went very smoothly, she replied to us immediately both through mail and text message.
The flat is bright, clean and well equipped from kitchen tools to towels. I requested a hairdryer last minute and Raquel made no problem providing one.
The neighbourhood is charming as it opens up to many bars and restaurant in the evenings. Make sure to bring earplugs if you really have troubling falling asleep with street noise ( although the windows isolate pretty well).

Raquel was a very pleasant host, we met her a couple of times in her restaurant which, by the way, is a GREAT spot to get Mojito's and fresh seafood tapas! ( we went back two night in a row).

Bairro Alto is a fun neighbourhood to discover some boutiques during the day and meet locals and travellers during the night.
The flat is close to public transport (both metro and train),eat, drink and shopping opportunities ( great shoe deals all over the city)!
Only 5 min from the flat there is a very good massage place called "VATNI" ( rue serpa pinto 17); inexpensive and professional.

We'll definitely come back!