This accommodation had both good and bad points.

I'll start with the good:
- the location is fantastic. Really central and easy to get around from there.
- and the views are amazing. The sunset in particular over the river and bridge was incredible!
- Cable TV in English, which was actually quite good to catch up on the news etc.

The bad:
- It is on the 4th floor with no elevator, so 100kgs of luggage was tricky.
- The wifi drops in and out and cannot be accessed throughout the flat. Even sitting in the couch I couldn't get things to load.
- There is no curtain in the bathroom, so while you are 4 floors up you are completely exposed.
- The amenities were lacking, in particular there were no bin liners bar one provided. So for four people for four days we were only offered one bin liner. There was no liquid for the dish washer--not the end of the world, but I would think a dishwasher would be the most hygienic way to clean the dishes for all guests, rather than a hand wash.
- the pillows on the beds were so incredibly flat I would think of them more as decoration than bedding. While we all have different levels of preferred pillow height, these were the kind that felt like there was one feather in there.
- the rules of the stay outline that you are allowed one towel. If you want more you need to pay.
- unfortunately we did not have a good check in experience. I messaged Susanna as requested on arrival in Lisbon and 30 minutes later when at the flat someone else, Daniel, was there to greet us. Daniel was quite flustered and unsure of who I was, who he was meeting etc. It took him a couple of goes to get my name right while reading off the paper.
While this can just be a bit of confusion, it is actually quite a scary moment when you're in a foreign city, the taxi's gone and you don't have a working international sim and you think you're in the right place but are being asked 'are you sure you're in the right place?'
Once inside the flat Daniel gave us the run down, including asking us all for our passport details. Apparently this is something the Portuguese Government requires of all people staying, but this is the first I'd heard of it and again was quite unnerving. Having a complete stranger, who only moments ago didn't know if I was even the right person for the flat, asking for my passport details was not a comfortable experience. I suggest this sort of information be included on the listing or in the follow up communication so people are aware.