Unfortunately we were not able to stay in this residence. Due to covid-19, the situation changed and our government advised not to go to Lisbon so we cancelled our flight. Of course there is nothing that can be done about this. However, we did feel let down in the communication with 'Feels like Home'. Where they responded within a few minutes beforehand about easy stuff (towels, time of arrival), we did not receive an answer to our question whether we could discuss cancellation or change of dates. We only got this answer after the time expired to cancel without incurring too much cost. After that, no settlement could be made. We understand the force majeure due to covid-19 but we would have liked more communication and understanding.