I stayed in Ana's place with my mother from Dec. 26-29, 2018. It was light, bright, airy, super clean, and had these great high ceilings. It truly was at the heart of Chiado (and although it is tucked away in a quiet corner, the street is well lit) and is just a turn away from the crowds and the people, so safety wasn't a concern at all. My mom's not a walker, so it was also nice to be able to have taxis and Uber drivers be able to drive straight up to the door. Given that we were visiting in winter, we really enjoyed the fact that the apartment had heat (not all of them do). We had asked to arrive a little bit after noon, hours before the stated check-in time, and Ana was very accommodating. We were greeted by both her and her son, and they proceeded to take a lot of time and care in describing their home and city and making suggestions for shops, activities, and restaurants for every mood and need. They have great guidebooks and materials, laid out in a thoughtful fashion. When we decided to take a last-minute day trip to Sintra, Ana was immediately able to get us in contact with a great guide. She showed a lot of concern towards us and it was appreciated! One thing I will note to people who like lengthy, drawn-out showers: don't expect to be able to waste water here. The water stays hot for a reasonable shower, just not a sinfully long one. In conclusion, we would both choose to stay in the same place the next time we visit Lisbon and my mom has already recommended the place to her friends.