My husband and I have been traveling with Airbnb properties for years, as we enjoy meeting our hosts and ensuring our dollars spent directly benefit the local economy. While the unit itself was beautiful, clean and well located, the communication with the team (a corporation, not individually owned) throughout the process felt cold and impersonal, and oftentimes, my questions were not answered until they were asked several times. Many of the answers felt like a copy/paste from a boilerplate, as if no person were there reading my questions, but rather seeking out keywords and providing the closest match.
When asked for a reference to book a transfer service from the airport, the link offered was not helpful, followed by their suggestion to use a search engine to find your own ride. Early check-in or even a luggage drop was not available, but upon entering, I saw no limitation to do so.
Also, this is a very important point for me, we were asked: We would be grateful if you could share your positive experience in our (name of search engine) account. It is completely inappropriate to ask for only positive reviews to be offered so that future guests may receive an incomplete view of past-guests' experience.
That said, the space is beautiful and perfect for two couples, each bedroom with its own ensuite bathroom and closet, with a third wc available. The beds are comfortable, but a bit small for two 6'2 individuals in the same bed. The kitchen was well-appointed, the location perfect for walking and the evenings were very quiet as the windows and shutters kept out the nightly activity in the streets below. Pastry shops nearby allowed for quick breakfasts, especially the one in the street level of this building.