NO HOT WATER* bugs and a rude host. We had booked a 3 night stay at this airbnb. Night one my son tries to shower it is freezing. Then on the 2nd night I try to shower and it's still freezing so then I contact the host. She tells us maybe the gas is out she comes to look the gas she says she doesn't know why it's not working that she would have to get a technician. (Side note the knob for her water heater was missing.)And then I asked her can she refund a partial amount due to the fact that there's no hot water she said no. So the next day we tried the hot water again and this was going to be our last night And there was still no hot water she came to the flat she said she did not know what was wrong with it and that she could get a technician the next day yet we were checking out the next day and that wouldn't help us. We ended up having to book a hotel for the last night of the stay to be able to shower before I trip home. Now the hot water was the worst part about it but there was many other things wrong with the place. Check in the keys were not where she said they were and it was very stressful. The keys were supposed to be at the laundromat we went to the laundromat and there was no keys. the back window near the fire escape would not lock which made us feel unsafe, As well as the backfire escape door you could barely open 10" to slide yourself out. The furniture in the Bedroom was so big that you couldn't open the door all the way. There was a bus stop outside that was so loud that ran all day.. There were big bugs. and I found a bug shell or casing in my bed. And the parking on premises is not true, we had to park 2 blocks away. And last as soon as we brought up our concerns about the hot water to the host (we didn't say anything about any of the other issues) we got an immediate rude reaction from the host and she talked to us very nasty. It was one of our most stressful trips ever and we travel quite a bit for leisure as well as business.