Manuel was not there to let us into the apt at the arranged time but luckily the maid was there which was a bit challenging as she didn't speak any English. He arrived 10 mins later and showed and explained the apt to us. It is almost exactly as it appears in pictures, well appointed, comfortable and clean. Like a picture from an IKEA magazine. We did not ask for any help while we were there and he was not around. Unfortunately, I had some clothes fall off the line and was unable to get the person beneath us to answer their door. I asked Manuel for help with this but I never received my socks and underwear back. I asked him to arrange a taxi for me which arrived punctually. My 77 year old mother had to stay an extra night and she was unable to leave the apartment because the lock and door was immpossible to open for someone with arthritis. The kind old lady at the cafe helped my mom with her taxi the next morning as the ordered taxi did not arrive. The kitchen is well stocked but lacks a kettle and a microwave. There are also so many nicnacs in the living room that there is no where for the person(s) staying in the living room to put their belongings away if wanted. Don't get me wrong - I give this apt. an A- overall as it is clean and in a great location with a reasonable price.