The host is so kind and accommodating. She works with a management company that is extremely responsive and helpful. This apartment is in the center of Alfama above a wonderful restaurant (eat there!). For international travelers be forewarned that June is a month of festas with extreme noise until two in the morning and lots of smoke from cigarettes and grills directly outside the windows of the apartment. The apartment has no AC so you have to have open windows to stay cool. We found this impossible during our stay and had to cancel our reservation early. My husband actually got a lung infection from the smoke it was so bad and he is so sensitive to the allergy. The management company was incredibly kind. The apartment itself is very small and the bed is a European double, so heads up for Americans used to a queen or more. Finally, the finishes were disappointing with stained furniture and broken fixtures in the bathroom.