This was a bad experience. We’ve traveled everywhere in the world and never had such an unwelcoming host. He was never available to assist us when we needed help. We would have never asked him for assistance but the apartment was falling apart and the code to enter the place was not working. We tried the link we used the previous day, but it wasn’t working. We sent him an email, called him and sent numerous messages, bu he never replied. We stood in the cold weather for 3 hours until the cleaning lady let us in. Very unwelcoming host who gives excuses instead of dealing with a problem. As service recovery he offered us a free stay in the future. No, thank you. Why would I even consider coming back after being treated this way?