A Plus accommodation??WARNING! Don’t sign any documents!!
After reading a lot of the positive reviews we decided to book this place with 12 people.
First of all let me say the location is very good.
Check in.
A young man explained the apartment (his English was okay)
Each group member signed a document and I had to sign an extra document stating that if anything would be broken or damaged it would cost us €100 a person.
During our stay.
We found out that both bathrooms were broken. In one bathroom the shower door was broken and in the second one the shower head kept falling down.
During the week we also found out the dishwasher wasn’t working and two chairs were broken.
Because of the fact that the lady at the reception, Marisa, doesn’t speak English and a lot of times nobody was there we decided to take notes and clear this during check out.
There is a coffee machine no capsules. I went downstairs and asked if we could get some or if there was a store where we could buy them. Marisa told us “no supermarket” and gave us extra capsules. During the week we found out that we could buy them in the supermarket so we bought our own.
Warning: ants all over the place even in the bedrooms (in the beds)
Reception.
We were told it was a 24 hour reception but from December 30 till January 2nd there was nobody and the doors were closed. So we couldn’t even enter the garden. We just got a message on Airbnb that they tried to knock our door but nobody was there. (We were exploring the city and they couldn’t leave a key inside?)
Check out.
This was the worst experience we have ever had! First we asked Marisa if she wanted the have our coffee and food. “Yes please” she said.
Then we got a bill for €1.20 for every coffee capsule we got from her??? A package in the supermarket was €3,99 for 10!
THIS IS WHY YOU SHOULD NEVER SIGN ANYTHING HERE!
During checkout I asked to check the apartment together. Marisa didn’t understand and started using google translate, very very slowly. She said all fine. So I asked for a document saying we wouldn’t be be held responsible. She started laughing and looking funny at us. She pointed to the document that I signed at the beginning of the week. “This is” she said. No it’s not I replied. This is a document that I have to pay for any damage. Then she got so aggressive and started yelling. This was already after 25 min of trying to check out. One of our members responded “if you are that aggressive I have to record it.”
She exploded and started yelling and tried to attack the girl from our group. We were in chock! I told everybody to go outside, we had a twelve year old girl with us!
In the add they say you can leave your luggage with them. But she started throwing our bags out. She was really getting very crazy. I told everybody to leave and it was just me and one family member there. I told him to start recording the sound.
Outside the family called Airbnb and they called Marisa. It took us over 1,5 hours just to check out. And when we left she was still screaming at us. Finally we got a message on Airbnb that checkout was oke and we didn’t have to pay for anything.
I think Airbnb helped us in that moment.
When we got back home we sent the recording to Airbnb and they confronted Melisa. We got some money back from Airbnb, not from Marisa. I think this is wrong. I think the host should be fined in a case like this. We felt frightened. The response from Airbnb “you only get compensated for a small part of the last day because you already check out.” For us it was sad way to end the 25 years of marriage holidays with the family. We had to carry all our luggage the whole day through Lisboa with one child and a father with rheumatism.
We will never stay here again and this is not a PLUS host!