Warning : large cockroaches seen on two separate occasions!!
My partner and I stayed at this Air bnb for three nights. The location is amazing in the heart of the old town. The flat itself is lovely and well decorated.
However, on the first night we found a very large bug in the living room which we later learned was a cockroach. We managed to capture it and throw it out the window. We assumed this was an isolated incident as there are no screens on the windows.
On the second day, all was good. On the third day, again, we found a very large cockroach in the bedroom. We managed again, to capture it and throw it out the window.
Needless to say, we didn’t sleep that night , and left the lights on. We contacted the host after the second incident, and he stated that he would call pest control and to enjoy the rest of our vacation !!
This experience has left us with a bad taste. Over the last two weeks , communication with the ‘Superhost’ has been exhausting and sporadic.
My partner and I are professionals and not in the habit of complaining but this was above and beyond. After numerous texts back and forth, we told our hosts we expected a refund .. the hosts responded that ‘no one has ever complained before’ which we find hard to believe. After many texts, we were offered one night refund , however , even when given details on how to wire money, the hosts claimed it was ‘difficult ‘ and they were busy.
In our opinion , if you’re running a business and are a ‘Superhost’ these are the details you need to know. My partner and I felt we should be at least compensated for two nights but the hosts did not agree.
At the end of the day, we declined the one night compensation as we preferred to write an honest review for other travellers, and we still have no proof pest control was notified.
It was implied by our host that :
-people sometimes bring cockroaches in their luggage !
-people might be dishonest
-no one else ever complained of cockroaches
We have never left a bad review however, we felt this matter was dealt with unprofessionally. The host felt they were potentially being blackmailed into refunding or a bad review would be posted . My response to that is, had the matter been dealt with properly I.e. partial refund and evidence pest control was notified, we would post about good customer service
However, apparently there is a cut off date with Air bnb to leave a review and we felt other travellers should be made aware of the cockroaches.