Our stay at the apartment was excellent. When I first made contact prior to booking to ask a couple of questions I got a quick and helpful response including flexibility with check in time. After booking I received lots of useful information with directions from where we were arriving in Lisbon, a metro map and a walking map. When we arrived Miguel met us at the apartment and gave a thorough introduction to the apartment and gave recommendations of places to eat and drink and how to get around. There is also a really helpful book they have created giving lost of information of different neighbourhoods, attractions and places to eat. The apartment is in a great location, very central and a very short walk from the metro. The apartment was spotlessly clean and had all the facilities you would want. The beds were so comfortable and the air con walk very welcome. I would definitely stay there again if I return to Lisbon.