Great place in an amazing location. I stayed with two of my girlfriends - we arrived at different times from different cities and my friend picked up the key on my behalf. Flavia and her mother couldn't have been more accommodating. Nothing was too much trouble and we loved the apartment, perfect for our needs. It's well equipped, lots of cups, plates, cutlery, hairdryer, iron etc. The location is perfect and really safe. Lots of great restaurants and shopping on your doorstep with easy access to other areas such as alfama and the waterfront. And even though it's super central it's still quiet. All the windows are double glazed. I would stay again in a heart beat.