Mauro was quite responsive right from the get go. He had sent someone to meet us and take us up to our apartment. The bedroom of the apartment was nice and spacious. Plenty of extra blankets. The living/dining room was also spacious and had a lot of natural light. The view, though, is not great. The kitchen is small, but with so many restaurants in this area, other than the fridge, we did not use the kitchen much. The bathroom needs to be redone. It’s quite dated and there appears to be a little mold in the grout. No hand soap was provided. The apartment itself is centrally located, very close to restaurants, night life and shopping. The downside is there is a lot of street noise at night.