I am really sorry that the poor communication altered our experience in such an amazing place. We absolutely loved the location, but we felt lost and insecure when the plane landed and we had no response regarding the check in process, considering the fact that it wasn't an easy address to spot, especially that late at a freezing night. As a (female) traveler to a foreign country, you would like to feel safe and welcome. I really appreciated the fast response when I made the reservation, but I would've expected the same amount of enthusiasm at least for the check-in. Luckily, the amazing view payed off the inconvenience.