I felt very well-cared for during our time in Lisbon. When we arrived, Joao ran to meet us as quickly as possible, then came all the way back to bring us toilet paper before I even realized we were out. The apartment is so cute and cozy! The bed was comfy, the apartment had everything we needed, and the air conditioner was a huge plus on muggy nights. A little tip: keep the shower on full blast. If you lessen the water pressure, the temperature starts fluctuating wildly. I have no complaints. The location down an alley is adorable!