Sandra has been really nice and willing to help! The apartment is like in the pictures, there are some steps you need to do in order to reach it.
The position is great (near the metro and at walking distance from the city center), there are multiple grocery stores in the area.
Be aware that on the “English version” it says there is a dishwasher even if it’s not provided.
Overall we had a very good experience, we would recommend it.