The house itself, the environment and it’s location was so lovely and it was an amazing space for the 6 of us.
HOWEVER, one night we got back and the key was no longer working. We contacted the person who checked-us in and he said that he was no longer working for the night and no other number was provided to us. He then continued by giving us directions on how to open the door when we told him that the 6 of us had all tried (We had also lived there for a couple of days already so it wasn’t us that was the problem). When that wasn’t working, the best advice was to ring the neighbours doors which was not what we wanted to do given that it was getting late. After the neighbours were upset at us, we were let it. However, no information was given to us so WE decided to go to the Guest Ready office the next day where they then told us that the building had changed locked/keys but we were never informed.
As 6 female travellers, this is super unsafe and had created a lot of stress for our group. We asked to be reimbursed for the night, however we were just given $39.00 from Airbnb support group. This was super unfortunate because the home itself is lovely but communication with the team was unreliable.