Communication before and during our Stay was good - Luis always answered pretty quick.
The apartment itself was good, but had a strong scent (Cleanser?) which was a little uncomfortable when entering after a long period with closed windows.
Otherwise it was clean. Unfortunately, they don't provide dish and hand soap - this means, that every guest has to purchase a new bottle for a few days (as it is a commercial rental, not private, this should be included).
The apartment is located outside of the center, but you can get a Tram/ bus nearby. For the night, I recommend a Uber/ Bolt.