We picked this place based on it's high score and it's location in Alfama, which is a beautiful historic part of Lisbon. Francisco got in contact as soon as we'd booked with some extra information and to make an introduction. He was very helpful in helping us plan how to get to the apartment from the airport, and made sure we had the keycode to enter the building and collect the key before we arrived. Whenever we asked a question via the Airbnb app, he responded within minutes. He also helped us with somewhere to leave our luggage safely (and for free) once we'd checked out, as our flight wasn't until much later.
The apartment itself is very large, and has 3 genuine double beds (one of which is raised up like a captain's bunk - the others are normal double beds). You could easily & comfortably have 6 people stay here. There are two bathrooms both with showers, a very large kitchen and dining area, a big living room with games, books & DVD's, and patio doors that take you out onto the balconies that overlook the street below. The street is very narrow so you don't really get any passing traffic, just the occasional motorbike and lots of people walking by during the day. There is a fado bar directly opposite so you can just crack the doors or windows open and listen to the singing while you relax in the apartment.
Overall, I would describe this place as pretty much perfect! I'd like to add a negative just to balance my review out, but there aren't any that I can think of. Very highly recommended.