We were very disappointed (in more ways than one) with what we received when arriving for this holiday that we were all very much looking forward to.
1 - we were not clearly informed that we were to leave our bags when checking in early. As we arrived to an EXTREMELY dirty apartment. I’m talking towels, dirty bedding, rubbish, dirt and smells. However, after a phone call we were informed it would be cleaned
2 - On arrival the door lock was hanging off the apartment door, making us feel instantly unsafe. We felt our belongings were at risk. In order to leave the apartment in an mildly OK condition, I had to screw the lock on with the keys so the door could just about be closed with our belongings inside. On the same phone call as above I was informed someone would come and look at this. However, this happened more than 24 hours after the initial phone call which resulted us in compromising the safety of our belongings which we found disappointing and worrying.
3 - the bathroom has a FOUL stench that is reminiscent of fermented egg, resulting us in going to the local shop to buy an air freshener can which we used up in 5 days. Once again we had to compromise our safety by leaving the window open in order to marginally improve the disgusting odour.
4 - both air conditioning units in the bedrooms were gushing dangerous liquid onto the beds and floor causing us to ONCE again call the emergency number for repairs. We had to use all the towels to mop up the what I can only describe as a river in the bedrooms. Which brings us onto point 5.
5 - the towels. Only providing us with one set of towels doesn’t make for a pleasant trip with no facilities to dry. The only positive is new towels came quite quickly.
6 - the power (or lack of). There were countless times that we had to restart the power in the apartment. This was not after using many appliances as for example on one occasion one light and one phone was charging which resulted in the power tripping. I am sure this is not just the Portuguese power at blame here but is something to be looked at and hopefully rectified.
7 - The noise. On the reviews it states that there are bars on the street, little do they say it is above a nightclub operating Tuesday-Sunday until 3am, with the doors open (having the windows closed do not block this out). There are various other bars that also premiate noise all around the apartment (unless of course, you want to hear Never Enough from the Greatest Showman 3 times a night).
- 8 bring your own cutlery as there’s only 2 knives.
Overall, there is a lot to be improved and whilst the location is convenient the apartment is not. Although we had a lovely time in Lisbon we were filled with dread as what we would be coming back to next at the apartment. We can only hope improvements can be made for the next travellers so they can enjoy their stay