Communication was good. Joana checked us in and gave us a detailed explanation about the apartment and the surrounding areas. The apartment was clean, Wifi signal was excellent. It was only 1 flight of stairs up with no lifts. The sofa bed was already made for us when we arrived which was very nice, beds and pillows were all comfortable. Towels, shampoo, and shower gel were more than sufficient. We did hit our heads at least once on the loft ceiling as we weren't used to it yet. And as long as we kept a floor towel at the top of the stairs, the unique shower wasn't a problem at all. Very central location with public transport nearby, would definitely stay again if we find ourselves back in Lisbon again. And Maria went above and beyond to help us keep our luggages at her mum's store. Thanks for a lovely stay!