Overall a nice property but multiple cleanliness, maintenance and property management issues detracted from the overall experience. Would recommend the host use a different property manager!
Lots of issues with amenities which would be small but were consistently annoying due to either poor or lack of responses. Only provided a few squares of toilet paper for 2 of the 3 bathrooms for 8 people even though it is listed as an amenity. We inquired during check in and were told it was not something they provided! No iron but listed as an amenity. On the plus side there was great A/C, a new washing machine and the kitchen was adequately stocked with dishes and cookware.
Check in was very disappointing. We emailed our timing and provided text updates throughout the day since we were arriving by train. Upon arrival we called and were told they would be there in about 15 mins. We called a second time after waiting 15 minutes and were told it would be another 15 minutes. Seven of us, with suitcases, sat outside the property on a narrow sidewalk for over 45 minutes. When the rep finally showed up, she offered no apologies, just excuses.
Had several maintenance issues like bathroom door handle falling off making the bathroom unusable for several days. Took multiple requests to get it fixed.
Several of the towels were dirty and disgusting (snagged and stained) when we arrived but were replaced that evening with the toilet paper. The kitchen wasn’t clean.
No flexibility on checkout time even though we asked. Cleaning people showed up before the checkout time and just came on in!
Versus the property description we would say it’s not so warmly decorated. Does have a view of the river but it is obstructed by some poles on the rooftop next door. Located across the street from a daycare courtyard where children start squealing about 8 am. Small balcony is the fire escape.