We had a great experience, from the initial contact- it was our first time in Lisbon so everything was made simple with detailed directions for transport.
Manuel met us when we arrived at the apartment- which was very clean and stylish- we are a couple and had our 14 year old son with us. We were so pleased to find a gift of delicious bread, wine, fruit and local cheese etc waiting for us and to be given such great tips on where to visit and where to eat like a local. The apartment is compact but well designed and thoughtfully furnished so we were very comfortable.