Don’t get fool by the view it comes with some challenges.
LOCATION : prepare to go up the hill 100s of steps. This is not a suitable location for people of all ages. My senior parents couldn’t walked the neighborhood to get to the apartment. Far from restaurants and supermarkets. I understand Lisbon is located in 7 hills but you could definitely find a more accesible place.
APARTMENT : this is on the second floor of an old building ( not on the first floor as advertised), very rustic and well decorated. The views are pretty but you can also get better views from other properties in the main square or BAIXA area for a similar price. NO a/c.
CANCELLATION REQUEST :
We booked the apartment the same day of arrival for a total of 2 nights. After getting there and realizing the struggle of going up and down the steps and hills with my senior parents, this was clearly not suitable for them to do every day of the stay. I asked the host for an exemption to the cancellation policy, instead of paying the total amount as a penalty, I asked if paying one night and the cleaning fee was possible. The request was denied therefore we decided to keep the reservation even thought we didn’t stay for the 2 nights.
I work in the hospitality and I am aware policies could be strict and as a business is understandable, but there could always be an exemption to the rules, given the circumstances. It was not the welcoming I was expecting for my parents to have of such a beautiful city. I am writing the review so others could be aware of the challenges of this location.