Firstly, we never met or spoke with a Kay and James. After we purchased this rental, it said it was run by Fernando and Friends or something similar. We prearranged a ride with them and Jose, the driver, never arrived. After we waited some time, we contacted the air B and B and eventually a young woman ran up, spoke broken English and took us to a different man who didn’t know where to take us, but we eventually got there. Then next day when we tried to shower, there was no hot water and after some back and forth a repair man had to come. By that afternoon the hot water was back. Fortunately there were usb plugs for our phones. The apartment is on the 4th floor (European 3rd floor) and no elevator, so be aware. There is a nice place for coffee and breakfast just up the street, and a market around the corner for basics. There is a washing machine but no dryer so plan your laundry ahead. Easy to get an Uber in this area.