We didn’t have a great stay here at all, and I would not stay again. There were many extra costs incurred during the weekend which we were not made aware of when booking. We paid €240 extra during the weekend in extra fees, but were treated very rudely by the hosts.
The hosts emailed incessantly, and even rang me during the hotel to hassle me for extra money I had already paid.
As soon as we arrived at the apartment I found out that two extra people had joined the group (it was a large group, and we had 16 people but two extra added at the last minute which I didn’t know about) we immediately told the host in person during check in because I knew we had only booked for 16 people. I was hoping they would accommodate us, but I understood if they could not. The host said the extra people could stay tonight and he would be in touch the next day about them. We asked for bedding for the extra people but he said he didn’t have any so two of us had to sleep with no bedsheets, blankets or pillows for the first night.
The next day the host emailed asking for €75 per night for the two extra people plus €30 to send someone over to make up the beds for them both. I agreed to pay this cost because I thought they were being very reasonable in accommodating the two extra people.
I arrived home to folded sheets on my bed - with no pillow, and no blankets. I emailed to asked why I had paid €30 for sheets to be left on a bed without blankets and was told - after 2 nights of sleeping without blankets, and after asking the first evening for blankets - that there were blankets under the beds. I do not know why we weren’t told this immediately when we asked on Friday night or at any point after. It was really cold in the apartment so we needed blankets.
The host demanded payment for the extra people within a few hours, and I paid - but she still rang me and emailed me to demand the money as she hadn’t seen that I had paid. I was trying to enjoy my weekend but I felt constantly hassled by the hosts.
I emailed to complain after we checked out - in response to an email asking if we enjoyed our stay. And was met with a very hostile response. The hosts are very annoyed with the two extra people and don’t feel like they are wrong.
The hosts *absolutely* did not have to accommodate our extra guests, as this was a last minute change that both they and I were not aware of. But the fact is that they did, and they charged us €180 for these extra guest. However they took the money and didn’t accommodate them at all and left people sleeping with no blankets. We should not have paid this money at all and that is what I’m very unhappy about. Plus their attitude when I tried to speak to them about it.
I would never recommend staying here as I found the hosts very troublesome to deal with. Their attitude is shocking and unprofessional. I have never left an negative review on this site, but this was the worst stay I have ever had since using Airbnb.