We were not familiar with Lisbon at all. It was very helpful to have the transportation option from Elsa and Rui. It is a private street and the driver could not go down it so it was a little bit of a trek to walk down tge cobbled street with our luggage at 11:00 at night. Once we found the door (pictures on the check-in information were very helpful) we got right in and found lots of stairs to go up- be prepared if you have a lot of luggage. We were very happy to have comfortable beds and a hot shower for our one night in Lisbon.