We tried to reach out to get specific instructions about check in but did not hear back. Nibras finally called us because he saw that the rental agency was not responding. Unfortunately the call came as we were navigating to Lisbon and we missed the turn causing us to go over the bridge and add 25 minutes to an already long drive from Porto.
The secret code for getting out of the garage was buried in a previous email and we found ourselves unable to get out of the parking garage for quite some time. Even if we had seen those instructions they would not have worked because the elevator was off. No lights. Nothing. The elevator was simply turned off and would not open. We checked every door on the entire floor (-6 underground) and finally found the stairs. We carried all of our luggage up all 6 floors and to the apartment. There was supposedly a place where we could drop off our luggage but the described area was blocked off.
The apartment is on a walking only street so there is really no place nearby to drop any luggage. The parking garage is about .6 km away.
When we got there we went to have a glass of wine and found every single wine glass stained with lipstick. We cleaned them all for you, using a scrubber and lots of soap.
We then went to do a load of laundry and found NO laundry soap.
The bed lamp in the bedroom and the main lamp in the living room did not work.
The bathroom floor was filthy, and there are large stains on the living room rug.
The bed was comfortable though.