The hosts was accommodating with regards to our flights and the apartment had a great location. The bed was comfortable and the flat was stylish. However, there were a few major problems with the Airbnb itself. After two nights in the flat we found two cockroaches inside the room. One in the bathroom and one on a shelf. We were unable to sleep there afterwards so we left the night that we found them to a nearby, more expensive hotel as a last resort. This was a major inconvenience to us as we both are students with little income. We provided photographic evidence and Glen said he would refund us for the last three nights that we wouldn't stay as well as the night that we saw the cockroaches. Upon reviewing the receipt he only refunded us 3 days under the basis that we still had the keys which cost him renting out the place for the time that we had originally booked. This is a beyond optimistic expectation but the troubling part is that even after providing photographic evidence of cockroaches Glen was still wishing to rent the place out. He then told false information to the case manager on Airbnb who attempted to take his side until I bombarded them with what really happened. Save yourself the trouble, get a hotel and don't deal with this guy