Great communication and answered questions prior to our arrival. Check in was easy and Joao provided us information and suggestions of where and what to visit along with helpful transportation tips. He also gave us a map and assisted us with some beneficial information pertaining to what we said we wanted to see and do. The flat was very clean and exactly as depicted. The location was very convenient to the castle, Se (church), the waterfront and a small market. A fabulous breakfast place (Fabrica Lisboa) is right across the street. All of the beds were extremely comfortable and the sheets and towels are good quality. The flat is extremely quiet (between the outside glass doors and the inside wooden doors). Having the elevator was a plus. Check out was easy as we just left the keys on the table and closed the locked door. Would highly recommend this Air B&B.