This is by far one of my best Airbnb experience. My boyfriend and I were fortunate enough to find this apartment last minute, as we were staying at a place close by that was terrible. Joao responded very quickly and answered all my questions, as I wanted to make everything clear so we don't run into the same issued with the previous Airbnb place.
Joao even agreed to let is drop off our luggage early, before the check in time. We met Paula, the caretaker that morning to drop off luggage and pick up the keys. She was absolutely the sweetest and welcoming. The apartment is very modern and new and got everything you would need. It feels like your staying at a hotel suite or even better.
The second day, we forgot our key and had to call Paula to open the door for us. It turned out that he had actually left the key in the lock from the inside, Paula got her husband to help us open the door. After many tries, we failed to get the door to open and had to call the locksmith. They patiently waited with us for the locksmith to get there. I feel absolutely terrible for wasting so much of their time but they were not bothered by it at all. It makes me happy to see that there are still genuinely nice people in this world.
We seriously did not want to leave. Thank you so much for everything, Paula!