Ricardo and team were very prompt when we needed assistance. The check in had a snafoo with codes not working for the apartment but they assisted quickly. We enjoyed the apartment with all the amenities and space. The biggest downside is that one of the rooms had BED BUGS that ate our daughter! We just made them aware and they are working on cleaning. We stayed the whole time and didn’t realize the bites were from bed bugs until our last day since I looked at the bedsheet with lots of mini blood spots. No biggie just annoying for my daughter. But overall, aside from that we liked the place being so close to everything. Wish they had elevators since we travelled with older folks, but it worked out ok. They are professional hosts and will revisit other properties they manage.