Ricky was very helpful right from the moment that the reservation was confirmed. He arranged a driver Mario who picked us up from the airport and who also brought us back to the airport. A good decision since Alfama has a lot of hills and stairs before you arrive at the appartment. Ricky was very kind when we met him. A little tour around the appartment and after that advice about all the hotspots of Lissabon.When you had some questions you can ask him via whatsapp. Ricky gave us 2 tickets for public transport (you can charge money on it) which is a great way to travel between the different area's of Lissabon. The appartment looks just like the pictures and it is so nice and cozy! It was clean and just as we expected..perfect. Alfama..what can we say..the neighbourhood is great! We liked it a lot, and we think it is much better than downtown. The restaurants and the prices are 10 times better than the restaurants downtown. When we visited Lissabon it was 29/30 degrees, Alfama has a lot of hills and stairs but just walk slowely and take you're time and enjoy the neighbourhood on you're way up to the appartment. Hopefully we can visit Lissabon (Alfama) soon.