Welcome by Pedro and Sergio was very warm.
They kindly helped us to carry the luggage from the car to the apartment, gave us a typical Lisbon sweet and a little bottle of wine as a present, indicated the location of everything in the apartment and explained how to manage the TV, the water heater, the washing machines (for clothes and dishes) and the air conditioning.
Most importantly, they informed us: 1st- where to park our car that night for free (from 8:00 pm to 7:00 am) in the street less than 100 meters away from the apartment; 2nd- where to park the car for free during the whole week in a residential area near Telheiras’ metro station and 3rd- some supermarkets’ locations.
Finally, they offered themselves to receive our phone calls at any time we could need them, and to help us immediately.
To sum up, in the personal side, they both looked to us very warm, friendly and really nice people; in the professional side, they were both efficient and helpful. We have had a great time the whole week we spent in their apartment.
Regarding the apartment, it is very well located near Baixa-Chiado metro station in downtown Lisbon and very well equipped, including a large screen TV and a comfortable sofa; Wifi worked nicely. Everything looked exactly as we had seen online in the photographs. All was in order and very clean; in fact, all looked brand new. Everything worked perfectly (except for one of the two air conditioning apparatus, the one in the bedroom, which, on the other hand, was not needed: the one in the living room being enough to heat the whole apartment).
Although for us it was not a problem, some people could find it annoying: 1st- some noise (sometimes even a little vibration) that can be felt inside the apartment due to the traffic (including that of the tram: the “Eléctrico”), 2nd- the lack of an elevator (the apartment is in a third floor) and 3rd- having no views through the windows other than to the roof of the building itself, or to the facade of the building in front (under major masonry repairs at the time of our stay).