Joao had lots of great information in a binder he put together that we might need for visiting the city. I really liked the layout inside. A lot of nice design touches. With the windows opened a cool breeze came through the apt. The beds were comfortable and there is food and transportation close by. Joao spoke English well and responded quickly to any questions. The shower had good water pressure and enough hot water for two of us. We never ran out of hot water. There is a great coffee / lunch place right out the door.