I would rate zero stars if possible. This was the worst communication I have had with any air bnb. I was scheduled to check in on time, and then had a flight delay. I reached out to the host via air bnb and by phone at the number listed to see how to arrange check in and did not receive a response to close to 24 hours later. By that time I was already in Lisbon, had visited the air bnb where no one was available and still did not answer the phone. I ended up having to arrange last minute bookings at a hotel since this was not secure. I was told by their rental team that I did not correspond to the check in time so they were not able to help me :/ and also gave me an unlisted number for another representative of theirs to arrange check in directly. What? I would never have known to call this person.
My flight was delayed, as many flights in Europe are, and I’m very surprised they have no plan in place for flexible check ins. You just end up forfeiting your booking.