Raquel was not available, we were met by Paula. Paula communicated with us well and met us at the apartment. She showed us how everything worked and then took time to sit with us to show us maps and give us suggestions. She offered to make dinner reservations for us and was always available by phone. Very friendly welcome! The apartment is in a perfect location to walk anywhere and was just as described! Lived lisbon and loved our stay! Thank you, Paula!!
(Just make sure the stairs are not too much for you! We are older retired couple and it was not a problem for us!)