Unfortunately we did not meet Pedro or anyone when we checked in/out, eventhough Pedro excused himself (another check in at the same time). The first impression was thus impersonal. The flat we were staying in was the same type but did not seem to be the one pictured (Living room smaller/different furniture, street number different). The flat was otherwise quite similar to the pictures. Positives: modern fixtures, clean, airco. Negatives: bare, very little things in the kitchen (even though I agree it is not part of the package there was very little kitchen staples - which so far there was always in airbnb flats we rented). I am not too found of the area which tends yo be quite dead at night (too many offices/residential) but we chose it because of the proximity to the airport and Oriente train station and for that the flat location was perfect.