I never wrote bad reviews before but I felt a responsibility to share my experience here, given how I appreciate users’ reviews and heavily rely on them for my booking choices. I’ve had better experiences on Airbnb, to say the least. As you can see on the pictures, the apartment looks great and is well-located. The following critique is mainly directed at management (the apartment is run by a company).
The apartment had a water leaking problem through the roof and the manager and his team waited until I arrived to inform me of the problem and tell me we can’t stay in the apartment because of this. I suggested he brings in a plumber in the afternoon while we would be out to fix it and the answer was no. Thank god we were offered two other alternatives. They were in other areas of town and had no view (we booked this place specifically because of the large balcony/view and location, which we used to book restaurants nearby and avoid commuting).
We took another apartment, which was also beautiful but we discovered later had some issues: 1) In one of the bathrooms, the water going down the sink goes straight to the floor. 2) One toilet overflows. 3) One shower door is broken. 4) And one other shower door does not completely close, making showering uncomfortable if one does not want to flood the bathroom.
Another inconvenience is the in-person check-in and checkout. This is a bit cumbersome as it’s not always easy, especially with a big group, to commit to an exact arrival and departure time and adds on the stress to reach out to them in case of a flight or traffic delay.
The other thing is the many focal points I had to deal with. The messages after the booking was with one person. The emails to provide the personal info of guests was with someone else (things said on the app did not necessarily make their way to the person writing the emails). The arrival check-in was done with three people. I received a message during the stay from one of them to check up on us, and a message from yet another person to say she was going to be late to the check-out meeting (which I didn’t realize had to be done and didn’t do because we had to leave 10min before the checkout time).