Our experience at Filipa and Sergio's apartment in Lisbon, as well as in the planning stages beforehand, could not have been better. They were very accommodating about our rental dates, sent us a lot of information about what to do in Lisbon, and were easy to reach to ask questions. Sergio even sat with us when we first arrived and marked great restaurants and sights to see on a map that we took with us everywhere. At our request, they set up a wonderful driver (Mr. Silva from Lisboa Taxi) who we hired to and from the airport, as well as for two day trips to Sintra and Evora. We have a family of 5 with three grown children (20-25 years) and would have had to take two taxis from the airport. Our luggage didn't arrive the first night, and Sergio called us the next day to tell us the driver was at the apartment with our luggage. He negotiated with the driver to wait until we could get back to meet him, and that saved us from what could have been an awful situation! The apartment was large enough to be comfortable for all of us, had everything we needed, and was very clean, plus it was in a perfect location from which to explore Lisbon. Every one of our family members said the overall experience was one of their favorites!