Cleanliness:
They clearly left all the previous garbage from that last stay directly outside the door of the place; left the hallway messy and a sore sight. Additionally when we walked into the master bedroom there was a full-length cracked mirror just turned the other way; and the ensuite shower was leaking. I sent a message to let them know and hoping they would fix the shower at least - but no response.
Accuracy:
This apartment was on the 5th floor, and one of the reasons we selected it was because there was an elevator. We were travelling with a lot of luggage and my mother who could not help; let alone a bit of a challenge for her on a regular basis. The elevator was broken and we were notified or assisted whatsoever - I understand things happen; but a message to let us know would have been helpful and some assistance would have been greatly appreciated, especially after a long day of travel - added to even further by our check-in process. Instead when they let us know, they were unapologetic and rude.
Check-in:
We agreed to check-in at 7:00 PM; we were 15 minutes late (this tends to happen with travel), so the company employee had left the apartment. Our phones were not connected as we were in a new country. I had to turn my data on, only to find out she had left and taken the keys to the office 1.5 km away. This meant leaving one person with the bags on the street while the other person walked to the office (which again I had to turn on my data to get to). Once I got to the office they gave no information about how to get into the apartment - I saw a #127 so I thought that would be the number of the apartment or at least the address. As when I returned the only address we had was "1200" which was nowhere to be found; nor 127. Although I suppose I should have asked, I would expect if it isn't clear they would provide instructions. And after all of that getting there I would have appreciated some attentiveness.
Communication:
The only messages the host responded to were messages that affected them (i.e. where to leave the key when checking out).
Location:
The location was good. A bit loud but we were aware of that prior to staying in this area; it was nice to be by the river and several restaurants and popular areas nearby.
Equipped:
Although the kitchen had all the tools, I would hope for it to be slightly more equipped with some basics (i.e. oil, butter, vinegar), as well as soap, dishwasher detergent and garbage bags. Additionally the towels were made for a child and there were 4 provided in total so for 3 of us it wasn't impossible but we did have to use one to manage the leaking shower.
Value:
The actual place itself is decorated quite nice. The largest challenge was the management was so poor I had to rate it much worse than I would have otherwise - it really made our experience much worse.
This place is nice but not worth it when you have so many options.