We have been a member of the Airbnb community for over seven years. The overall experience was so traumatic and unprofessional that I will provide a short summary of why you should spend your money elsewhere.
Celina’s listing is somewhat deceiving and your money would be better spent on a more honest and reputable location.
The location is not safe, as told to us by Beatrice (one of the four hosts that is in communication with you) and visible by the local men asking questions as they try and scope the known Airbnb rental, the amenities were dirty and lacking (broken fans and filthy bathroom), the apartment is deceptively small and the hosts do not respond to concerns in an adequate manner. The price you pay per night would be better spent at another Airbnb location.
The hosts have a quick turnaround on the apartment and do not care about the customer service they provide. The owner lives in another country and the rentals are run like an informal business. We have repeatedly tried to contact the host to resolve several issues and have been completely ignored. The Airbnb company has also told us that she refuses to contact them pertaining to the issues we listed above. Very unprofessional and all their listings should be avoided at all costs.
If you plan on using public transportation the walk is up very steep hills. Not that this is a problem but can be difficult
for those who have trouble making long physical journeys.
Portugal is a beautiful country and Alfama is a magical neighborhood! I suggest that you avoid this listing so that your holiday is not tainted by a horrible experience.
P.S. the fans that are currently provided where only made available after a long and contentious debate on why they where needed in the small and extremely hot apartment.