We never met Samuel as the self check in with a code doesn't require anybody in presence: that's a pity as we never meet with our local host, which is part of our travelling pleasure. Apart from this, Samuel has been very helpful and careful through messages and everything was perfect, clean and prepared with attention to details. The location is great, convenient to the metro station (Rato) and a walking distance from downtown, in a nice area (love the gardens). We definitely recommend this place for a couple.