Aquilino and Joana are very responsive. The place is lovely. The neighborhood is fine. We had to move out because of a problem with getting enough heat in the month of January. They were also very fair to us when we had to leave, charging us for the one night we stayed and the cleaning fee. Everyone should understand that Airbnb will help you negotiate with the owners if there are problems. Everything worked well and the apartment could well be fine in warmer months.