Communication along with check in&check out was very easy with Rui & Elsa. The place was not what we expected. The pictures depict a bright, clean and modern space. The reality is it is quite dingy and run down. There is sort of this moldy humid smell throughout the apartment. If you are looking to get a good nights sleep please note that you can hear a lot from the street at night, and there’s constantly people passing by. On the flip side there are many restaurants and shops nearby and the apartment is really well placed if you’re looking to discover Lisbon by feet. We did find multiple cockroaches in the bathroom and kitchen during our stay, as most can imagine that was really nasty. When we requested for a partial the hosts did not approve but luckily the Airbnb support centre ended up overruling and giving us a partial refund. Overall would not recommend unfortunately.