It should be made clear before booking that the Concierge is a management company and is non resident and do not have a presence at the apartment block.
The word "Concierge" gives the opinion of a reception area which there is not.
Also, guests do not expect an argument on arrival from same non existent Concierge!
The apartment was freezing cold and no central heating - an important point to miss off the facilities for Winter bookings. The tiny heater in the apartment was in adequate. Also, extra blankets were needed on the beds but were not available.
The bottom sheet on the double bed was stained!
The showering facilities were sadly very poor. The shower head could not be positioned in the fitting in order to stand under it without holding it in position! The tub was stained and grubby looking and there wasn't any privacy from neighbors whist using the WC - at least a blind could be installed.
The location is great.