The overall experience was bad. It started with the fact that the keys had to be picked up at the agency, in a different part of Lisbon. If I wanted the keys at the apartment I had to pay 10 euros. That should be warned in advance because it may alter the choice.
Then there were only 2 heaters for 3 bedrooms and leaving areas. The apartment was cold. I called the agency and it took 3 nights to be solved. In the meantime the temperature was unpleasent.
Then refrigerator had the internal door of the freezer broken. That meant that everything got frozen in the fridge, which we only realized the first morning. That was never repaired even though I communicated this to the agency and they actually asked me to send pictures.
Finally, just landed in my home country and received a phone call from the person that delivered the keys for us on arrival. He asked whether I had left the keys in the table ass we had agreed. Of course I did. Shouldn't they have asked their cleaning team first (one week ago).
If one goes for airbnb it's because one is looking for a more personal treatment. So if it's an agency running the operation, at least they should be very professional. That was not the case. If I had known all this, I would have avoided this apartment