Before we got to Lisbon, Alexandre was excellent on communicating with us on directions, area around the apartment, and advice on the neighborhood. Once there, he arranged for someone to meet us at the apartment and responded immediately when we had difficulty with the wifi, driving over to personally help us. The apartment was clean, comfortable and as shown in the pictures. The neighborhood itself was safe, convenient and gave us a feel for life in Lisbon. The apartment suited our needs for us and our friend and would be good for 2 couples or a family.