That was our worst experience of using Air & Bnb and now I will tell you why:
1) Before the check-in. We have booked an apartment from 12 July to 17 July but we had the arrival time at 23:55 on 11 July. So I wrote it in first place because this is important for transfer/check-in and same stuff. I receive a message about the check-out time (I guess that was the warning but no one said nothing about our check-in time and not even one word about that was something wrong with our reservation) I was sitting in airport and waiting for our flight to Portugal and I receive an SMS saying that I indicated the data incorrectly (it should be from 11 July) so we will not be able to check in earlier than 2 PM on 12 July. 14 hours in airport or looking for some place to stay. So we had to quickly look for a new apartment to spend the night. Valeria of course didn’t help us at all. So what does it mean? I had to extra pay for 10 hours like I’m paying for one day? Please note that Valeria was warned about our arrival time in advance but still did not tell anything until
2) The meeting. Valeria didn’t met us at all. Her cleaner was but she can’t speak English. (Just like me so find our own language together)
3) Communicating. Valeria did not help us in any way. Not a single question of interest to us was given a normal answer and we just stopped asking questions. Once I just called her, she did not pick up the phone and then did not even call back. She just doesn't care. We choose her because she can speak Russian and she could explain to us all sort of little things. That was the most disappointing.
4) Matching with photos. Absolutely none. At all. This is a different place on the photos. All photos were taken so that it was not clear what the actual size of the apartment and the room is. I call it a lie, someone will call it advertising. (I took photos of the place myself and I will send it to support of Air&BnB, let’s see what they say)
At the end… Did not even give us a bottle of water. This is just rude. For this money could much much better. Still we had a good time but not because of Valeria or her apartment.