From start to finish we had an amazing experience with Ana. We requested an earlier check in which Ana was able to accomodate for but due to the queues at immigration (for non-EU passports) we arrived 45mins later than arranged. Despite being late we were greeted by Ana's colleague with a smile and a warm welcome - and told to forget about it because we're on holidays!
In terms of the property itself, the photos don't do it justice. It was bright, airy and much bigger than we expected. Although listed as a studio - there was a separate bathroom and kitchen with all the amenities, including a washing machine (which is always handy when you are traveling for long periods of time like us). The apartment couldn't be in a better location and allowed us to walk everywhere. We even took the metro to and from the airport easily thanks to Ana's instructions a few days before our arrival. Overall, this is one of the best airbnb experiences we've had so much and would not hesitate to book here again next time we're in Lisbon! Obrigado!