Rui was wonderful! He met us close to the apartment and carried our bags up many stairs on the street and than up more steps to get to the apartment. He gave us wonderful recommendations for a non-touristy ceramics place and restaurant (one of the best ones we went to in Portugal!). The pocket wifi was also very handy and an added bonus. The apartment was lovely -- clean and had all the things we needed. The shower is a bit small, but we didn't mind at all. Great location, too. A quick walk to different neighborhoods, shopping, restaurants. We'd definitely stay there again!