Dear guests, please, be aware before you book this property.
Me, my husband and our assistance dog booked this “quiet and cozy” apartments for 3 weeks. We prepaid 2200€. I always contact host to know the details - and by their words apartments were dog friendly.
This property is not dog friendly. Neither for people nor for the dogs. Because right downstairs there is a dog shelter with 15 dogs in cages making unbelievable level on noise, which driving you crazy. Besides, there is poor sanitation - because dogs are making their things right down the windows, so you can’t open it at all. The host was aware of this problem , cause of earplugs on the table.
We tried to cooperate with the host to find the solution but got refused. Of course, there was no talk of refund at all. We reported to Airbnb about violation of refund policy ( 1c point - noise and sanitary) and started investigation.
We left property without cancellation waiting for the solution. Meanwhile the host opened our apartments for booking in BOOKING.com and rented out our valid full prepaid property to another guest.
After 3 weeks of negotiations we got the resolution and full refund. But this host violated all possible rules of guest’s rights - double booking, noise and aggressive behavior.
I am Airbnb user since 2014 and I have never had situations like this. I am sharing this story to warn future guests. Also can provide video and photo evidences if it’s needed.
Bests,
Lin Tsoy