When i was travelling to Lisbon there was an accident on a runway of Lisbon airport. A plane got stuck on a runway. Nobody could land or take off. Therefore after 1hour of flying around Lisbon my plane got redirected to Porto. Because of that I couldn’t get on time to check-in. I’ve managed to find a transport and arrived to Lisbon with huge delay. t 2am. Joanna claimed she can’t let me in because she’s at night shift in work. So I had no place to stay for the whole night. I kindly asked her where she works so I could grab keys from her - she refused to give me any information. I asked her if I can check-in on the next day - she refused claiming she already left Lisbon and she isn’t coming back for the next week. I asked her if she could leave the keys to cohost or some friend or neighbors or anyone she trusts here in Lisbon - she refused again. I did my best to contact her or reach her out so I could stay at her place but The host-Joanna didn’t even try to help me out or solve the problem. The only answer she gave me was “fix this with Ryanair or Airbnb this is not my problem”. Moreover she refused to cancel OR MODIFY THE DATES of the reservation even though I couldn’t get into her place. She simply wanted to get money for free. I’m not recommending her. Certainly avoid if you can.