Checkin was a mess. Had to pick up the keys at the office which is located quite far away, and then entered the property which hadn’t been cleaned after the previous guests left.
Had to wait 3 hours after arriving to have the apartment cleaned, missed two appointments and the only thing that was reimbursed was the cleaning fee. Didn’t even had the chance to take a shower since there were no cleaned towels available.
Contacted support and they didn’t speak Portuguese, didn’t know how long would it take to have someone there cleaning the apartment.
The bathroom fan makes a terrible noise which is impossible to turn down - have to wait for the automatic mechanism that takes several minutes.
Overall building insulation is terrible and you keep waking up with footsteps on the apartments above as the building is super old.
Terrible experience.