The hosts were very friendly and thoughtful. They had bottles of water and port wine when we first arrived which was very nice. Communication was excellent and fixed the minor issues right away. They made sure our stay was comfortable. There was no washer or dryer but offered free laundry service which was excellent. They also offered cleaning services during our stay which is unusual for an Airbnb so was much appreciated but felt we didn’t need it. We were on the 4th floor with no elevator as it’s an older building but they helped up with our luggage when we checked out. Overall, an excellent stay.