Alex and Carolina were very responsive and accommodating. They were prompt in our communications and helped us get settled in easily. The apartment is in a very central location, with tram stations 2 minutes away. Carolina manages the apartment and has a welcome packet with all the neighbourhood recommendations for restaurants, cafes, places to see etc laid out on a map. The apartment itself is very comfortable and has all the amenities a traveller would need. Definitely recommend this listing if you are spending more than a few days in lisbon and want to be located centrally but not absolutely in the middle of the tourist spots.