We were warmly greeted by Raquel who provided a lot of information about the flat and what to see and do in Lisbon. Communication with her was excellent through our entire stay. The flat was charming and in a fabulous location to the entire old city. It was also very clean. It was a five minute walk to anywhere and anything!!! The flat is not new but this adds to its charm as it feels like you are visiting family! Lisbon Story Chiado is highly recommended!!!