We were greeted by Maria who was there on time (well, a bit later but it wasn't her fault as our taxi driver basically flew to the location) Communication with her was excellent, even when we had silly questions. The apartment itself is small but it is perfect for 2 people. It was clean and comfortable, it not only had all the basics but some extras (olive oil, tea and coffee, etc.) The apartment is quite close to the Santa Apolonia station (although a bit of a hilly walk, but that is just Lisbon in general) or if you are up for a walk, about 15-20 minutes from Praca do Comercio. Overall, great stay at the apartment.