I didn't actually meet Ema although she is the 'face' for the apartment. It is looked after by the company she works for. I did, however, meet two guys who seemed very nice.
The apartment is as described and seen in the photos. The large screen TV wasn't working but another acceptable alternative was provided.
There were some things that I felt were missing in the kitchen and I mentioned this and they were nice enough to bring some of them round the next day. They were generally very accommodating and the apartment is quite spacious and warm, with heating in every room, which is actually not necessary even in cold weather as it seems a warm apartment with good insulated windows.
Location is excellent. 1 or 2 minutes only to the supermarket and Saldanha Metro, let alone all the other ammenities close by.