This was our first Airbnb experience and it couldn't have gone any better. To start with, our reservation was confirmed almost immediately and Elsa and Rui were very helpful, answering all of our questions via email. Despite the apartment being located only 15-20 minutes away from the airport they still arranged for us to be picked up upon arrival (our flight got in at midnight!) and booked a taxi to the airport on the way back. When we arrived at the apartment we were shown around by one of Elsa and Rui's friends who was very helpful, giving us tips about the local area and offering us a free bottle of wine. The next day we were sent an email by Elsa and Rui with restaurant recommendations etc. which was extremely thoughtful!
The apartment itself is in a very convenient location, literally a stone's throw away from Rossio square and with a brilliant view of the castle. The place is well decorated, clean and with all useful amenities (towels, iron, fridge etc.) Bed was mega comfy. There is also free wi-fi which can also be taken on the move - came in handy when we ever got lost!
Overall, had a brilliant stay and the hosts were super helpful and Lisbon is fantastic city. Recommend!