Isabel was very kind and helpful. Nothing was too much trouble. Unfortunately a water leak occurred during our stay in the bathroom as a result of heavy rains in Lisbon - making the bathroom floor slippery and risky especially at night. This leak was not resolved at the time of our departure but I believe Isabel and Benaud were dealing with a third party to get the leak fixed. Overall our experience was fantastic and we would recommend the property to anyone considering a trip to Lisbon. We certainly would love to stay at Benaud's property when we next return to Lisbon