The apartment location was great. Very central and accessible. The fact that there is no elevator was definitely challenging in the heat but we knew that when we booked so I appreciated the information ahead of time. My issue with this booking was more the lack of honesty from the person who greeted us to the apartment. We were told that the apartment was not ready because of a delay with the laundry delivery. That was fine. We dropped off our bags and walked around the city for two hours. But when we returned, he walked us through the apartment. He said that everything was working perfectly and rushed the walk through. When I asked about the air conditioning units in each room, he showed me how to operate one and said the others were similar. I asked if they were working (it was hot in the apartment except for the one room), he said of course. Then he showed us the washer dryer. Again I tried to confirm that they worked, and he said of course.
After a couple of hours, the apartment was still hot and only the fans were running. When I reached out to the host, I was told that they knew the air conditioning wasn’t working because the guests before had informed them. They said parts were on order but had no idea when they would arrive according to the technician. The temperatures for the three days was extremely hot. They did not give us critical information and then we were lied to.
As for the dryer, the door would not close. When I asked the host, they said yes we know but the part is on order.
My issue is that we were deceived about things that were advertised in the listing and I’m not sure if they thought we just wouldn’t notice. They had us in a position where we could not change our booking because it was too late.
They gave us a 10% discount after I had written to them about lying to us and wasting our time. The $97 really didn’t matter at that point. I can understand that things can go wrong. What I don’t accept is having someone lie to my face when asked specific questions about tue apartment. It was a very disappointing experience and luckily we were only there for three nights before moving on.