Overall we had a wonderful experience in Lisbon and Telma is a dedicated host who met me at the apartment on arrival, which was much appreciated. The location is fantastic (very hilly FYI) and close to Graca to the north, St. Vincent's Church to the east, Largo Portas do Sol terrace and miradouro to the south, and St. George's castle to the west. The bed and pillows were very comfortable and we slept well with blackout blinds and earplugs (located next to a restaurant and tram). Sparkling clean. Nespresso is not my favorite, so I didn't use the coffee, but my significant other made good use of the Nespresso machine! The 4 stars are only because we might not stay in this unit if we were to come again, although we would definitely try one of Telma's other units. The bathroom was really too small for a couple. Only one person can be in the bathroom at a time. And the marble flooring is ice cold, so bring warm socks or slippers. The shower was nice and hot, but the hot water does run out, so again, I think this unit is better for a single person, which makes it a bit more pricey. I found the internet to be just fine, but my travel partner needed to host meetings by video for work and the connection was not good enough for that unfortunately. Finally, I am very sensitive to cold (we were there in February) and the heater is small and is located up high over the door. It really doesn't work quickly or heat evenly, so I made good use of the warm blanket provided and was cozy enough, but the first night I was freezing, as it took so long to warm up the unit. Lastly, I lugged my rolling bag up the hill from the metro station because Telma had mentioned that there was a long climb up the hill if I chose the metro from the airport, but actually there is a tram which is very convenient. It's my fault for not checking further, but when I inquired, I assumed she would have told me about the tram if there was one! I used Uber going back which was only 6 euro (at 545am), but Telma had told me it was about 17 euro (not sure if it could really triple at busier times) so that's why I opted for the metro initially. Telma does give a discount for longer stays, which was awesome. I would definitely recommend this AirBnb--not a perfect stay, but very good.