Claudia was extremely helpful and available for us. She waited 2 extra hours for us the day of our arrival due to issues at the airport and welcomed us with a big smile. During our stay she would always pick up the phone when called and tried to help us every time we needed her. Regarding the location we were pleased to realise that the highest panorama spot of the city was only few minutes away from the flat. Neighborhood was quiet and really nice, close enough from the touristic areas to make almost all our trips by foot but not overcrowded. Stores and transports were really close from the flat. We spent most of our time outside but really enjoyed getting "home" after walking up and down the city's hills.