We had a great time here in Lisbon. Our check-in and welcome was friendly and simple, and we had great communication with Susana for all of our questions and needs. She also sent us a nice pdf document of suggestions of what to do around the neighbourhood. The apartment is really spacious and clean, and it is very well equipped (smart TV, good wifi, sun umbrella, washer, dishwasher, a plug adaptor, lots of towels and linens...) especially the kitchen; it has everything you need. The bed is also very comfortable (the pillows not so much)!
You can hear the upstairs neighbours walk around, but thankfully it didn’t happen early or late enough to wake us. Side note: the apartment is beside a train station but you can’t hear anything outside; soundproofing is really good on that front. A couple other things we noted is a weird smell coming from the toilet, that’s the only thing that really bothered us. Also, the view on the photo is from the window in the living room, the balcony is in the back and is not very private nor does it have any sort of view, so we were disappointed about that and ended up not really using it.
The neighbourhood (Alfama) itself was not really to our liking, but if you want to stay in Alfama, this apartment is a great choice because you’re right next to the metro and train station, and about 20 minute walk to downtown (Praça do Comercio). The apartment itself is not very accessible if you’re not in top shape; there’s a steep, slippery climb or descent to get to the apartment. And parking is a bit tricky near the apartment, but there is the train station parking ($) at about a 4-5 minute walk away. There is also a grocery store in the train station, at about a 3 minute walk.
All in all, a great place to stay if you’re looking to stay in Alfama, and don’t have any accessibility requirements.