Carla was very sweet and accomodating and the place and the other people staying in the flat were all really really nice and friendly. We had a lot of airplane trouble and couldn't get to Lisbon until the next day and Carla was very sweet and refunded us the first night we missed. When the room wa a bit cold at night she quickly brought us some blankets and a portable heater. The location in central Lisbon gave us easy access and it is really close to the sea, only a few minutes walking. Overall, a great experience, recommed:)