The apartment was as described and lovely, however Beatriz’s communication was very poor throughout my experience and the check in experience was very negative. Beatriz was not forthcoming with check-in information and left multiple questions unanswered. She was not on site for check-in as advertised, and she provided no information on who I would be meeting. My flight was delayed by one hour, which I communicated to Beatriz and she became rude and very aggressive on the phone, hanging up on me several times without providing clarification on where to go because she was “working” and “didn’t have time to deal with this”.
Despite my constant attempts to clarify the check-in information and keep in touch, she provided no help and made my check-in experience extremely difficult and potentially dangerous.
I put a lot of faith and trust into the super host classification and based on my experience and Beatriz’s conduct, I do not believe she should
be classified as such.