Unfortunately we had super bad luck and got stuck for 2 hours in traffic due to an accident then stuck in a long line waiting for a metro ticket, then got lost in the metro all without a phone. we were two hours late and Ines couldnt have been nicer about it. She is a wonderful host and it is like staying at a hotel! She had pastries for us and wine, a first aid kit, etc. Great little details! The location is very nice, right in between 2 metro statios. She was even kind enough to call me a cab for 6am. The apartment is super clean! The street of the apartment is a bit creepy looking at night, but dont let that fool you. It was safe and she has a gem of an apartment. If you want to stay in Lisbon stay here!