This was a remarkably terrible experience. I’m a travel photographer and practically live in Airbnbs and haven’t ever had such a bad situation. Martha was patronizing. She insistently gave me incorrect information such as the wrong door code. She was clearly unprepared and inexperienced at hosting as she was unable to give me proper information about her place. No wifi information, left little supplies. The apartment was practically empty. Wanted to force me to accept a 3 hour cleaning service on Saturdays which I had no interest in since I didn’t want to ruin my weekend rest. (not at all mentioned in the listing) And gave that as a reason why she provided nearly no cleaning supplies in the flat. (there were supplies present but were locked away by her maid) We had a verbal agreement to that I would take my time to go buy some basic supplies she had failed to have and I’d give her a receipt and when I did the following day, it was a problem for her. I had to contact Airbnb to help resolve it. Even after getting refunded by Airbnb she wanted to lock me into a check-out time, instead of us agreeing on one because I was in Portugal for work and had a train ticket. Lisbon is full of lovely properties and hosts. This is not one of them!