Diana was helpful and very kind however Jorge - the person who greeted us upon arrival, was helpful to some extent but slightly rude and agitated which made us feel uncomfortable and was unneeded, so that wasn't the best experience. Jorge was waiting IN the apartment, which wasn't any help. The apartment is on the highest floor. The apartment itself is good however the cutlery was rusty and not fit for use. The area is lovely, great location! I'd highly recommend staying in Alfama. We could walk to all of the great local attractions, Praça Do Comercio, where all the shops and restaurants are is merely a 15 minute walk from the apartment which is ideal. We enjoyed our stay overall and we will be back in Lisbon one day :)