It took 6 days for Sofia to communicate after I had a specific question. I received a generic response a couple days after initial booking, but no answer to my question. AirBnB cancelled the reservation after they tried for three hours to contact the host the morning that I arrived in Lisbon from the United States. The host did not have an accommodating response when they finally messaged me late morning. They said that they tried to call via Whats App that morning and that they 'were not a 24/7 hotel service'. The point being, is that I had tried to contact the host for six days prior, and sat in the airport for three hours (8:30am to 11:30am) upon arrival as AirBnB and myself tried to contact Sofia. Location may have been nice but communication was terrible.