I have stayed in MANY airbnbs and never had such a bad stay. Upon entering, it immediately smelled of mold. We had been traveling a long time and just needed to get showered and get some food, so we went to shower. The door to the bathroom failed and I became trapped. The doorknob no longer operated the tongue that went into the door frame so I couldn’t budge it. I called the host who showed no sympathy (not even saying sorry I was stuck) and no urgency. The first call I made he said he would call the office. I called him back 10 minutes later to see what was happened and he said oh ok, I’ll send a maintenance guy. I had to continually follow up with him to see where the maintenance guy was. When he finally arrived (over an hour and a half later) he said he was late because he stopped for food!! He also said he had changed several doors already and they knew this one should be done. In the end I had to throw myself into the door repeatedly to break out. The host offered nothing in terms of compensation. He never even checked in with me to make sure I was ok.
Shortly after getting out of the bathroom, we went to leave and the doorknob to the front door fell off! The stairs to the second floor are exceptionally steep and dangerous. Despite this, the railing (which you need to use) is broken. There is no barrier at the top of the stairs either. The sink did not drain. I found actual mold on the window frame and walls !! We left early. The heat didn’t work (although I fixed this myself with the help of the maintenance guy) who at least did check in on me to make sure I was ok.
I still await compensation for the abysmal stay.
Bottom line, don’t stay at any of their properties! They’re in disrepair and they don’t care.