Ana was very very accommodating, and she agreed to meet us earlier than the usual check-in time as there were no guests in the apartment the night before us. She gave us very good directions from the airport and even talked to the cab driver for us. The apartment was great and had everything we needed, and the location couldn't have been better! She had lots of great tips about what to see and where to eat in the neighborhood, and she even had a cab waiting for us to take us back to the airport. And she was always available when we needed to text her for anything. If I had to make one complaint, I would say the bed wasn't very comfortable--it was more like a futon-mattress than a real mattress. But overall, I would stay in this apartment again and recommend it to anyone looking to stay in this area--we really fell in love with the neighborhood!