Pedro excels at making you feel welcome and is very helpful (he happily held my luggage past check out) and is always responsive. Apartment is exactly as advertised and was delivered in excellent condition. A very comfortable stay; the washer/dryer is great; wifi was perfect. Though on a small side street, there does tend to be a meaningful amount of street noise. Locals live their life on it, so be prepared for children yelling and dogs barking during the day, and adults chatting into the night often until 1a or 1:30a (no music/club noise). It has its charms because it's part of real Lisbon life, and it's easy to stay out past 1a anyway (indeed, you're probably not doing Lisbon correctly if you get home before then). Insider's tip: check out nearby Rua do Norte, Rua do Diario de Noticias, and Rue de Atalaia at night for dinner, drinks, and music; one of the best scenes in the world and only about a 5 minute walk!