This was the second time I chose to stay at Alessandra's. Last year, my experience was perfect (great location, clean, and easy communication with the host). This year, I unfortunately, had some issues with the flat. First of all, there was some garbage outside the unit door. When I got inside the flat, there was no toilet paper and there was a "surprise" waiting for me in the actual toilet...not very pleasant, to say the least. Finally, I found a dirty linen cloth or pillowcase on the floor between the sofa and the wall. Not sure what's happening with the cleaning staff...
Anyway, Alessandra was quick to resolve the toilet paper issue. I also appreciated the fact that she let me leave my luggage past the check-out time - a huge help!