We stayed four nights in May.
Location: perfect
Apartment: bright, large, clean, quiet and as nice as in the photos
Ines and her mother were very helpful. I only met her mother.
However, they were some deficiencies, which I’m sure that, by the time you read this, will have been corrected.
Here is part of the message I sent Ines on a last day regarding the deficiencies and confusion:
I don't know if you are aware that two major appliances in the apartment are not working.
The fridge is making noise continuously as if working but it produces no cold. Luckily, we didn't really need it.
This morning, we found out that the washing machine door doesn't close. By the look of it, it has been broken for a while. We had to do a lot of washing by hand, and hope that everything will be dry tomorrow.
A minor thing: the garbage bags are flimsy and break too easily.
An annoying thing is that people ring our bell downstairs, apparently being confused between the two apartments on our floor. Even your mother doesn't seem to know because she told use on arrival that we were in apartment 6. There is no apt. 6 bell, but 6D and 6 Esq downstairs. There is no number on the doors of the apartments. Last night, someone buzzed us repeatedly and woke me up around 10:30.
Still, in spite of these deficiencies, we are glad to have chosen your place for our stay in Lisbon.
And her prompt response:
Hi Daniel
Thank you for the information I will call the technical support to fix both problems and I will give instructions to change the garbage bags.
The two apartments are 6 because they are in the 6th floor. The D is related with the word "Direito" which means right and the E is the first letter of "Esquerdo" which means left.
Your apartment is the 6D because is at the right side when going up in the stairs. Sorry for disturbing you yesterday. The people that arrived to the 6E flat have booked also the 6D to their family arriving this Wednesday. They wrongly assumed that their first apartment was the 6D :(
I will be very glad to receive you again in your next visit to Lisbon.
Best regards,
Ines