Carlotta was extremely welcoming and waited for us to arrive at the apartment, she was great at giving brilliant directions and answering any queries about the area and where to go for some authentic experiences in Alfama. Our apartment was lovely; in the perfect location, very bright and cheerful as well as having a well equipped kitchen. We had everything we needed for our January visit, which was cold at night; warm duvets and heating plus cable tv and wifi. We loved the location of the apartment, we had cafes, food shops and restaurants right outside and Tram 28 climbed up and down the street. The area really has a community feel to it and we felt Lisbon people were very friendly and helpful as well as being very chilled! We would highly recommend Carlotta's apartment to anyone who is visiting Lisbon and hope to go back again.