I have hesitated to write this review as the apartment was beautiful and a great view over Baxia. It was new. We may have been one of the first to stay in the unit. We used the washer, and we lost power in the unit. The Team was responsive and said they were sending an electrician to fix it. I was clear that it was the washer, no other unit had blown power, and there was nothing tripped in the breaker box. I requested to move units and that wasn't an immediate option by Lovely Stay (albeit they had units in the vicinity.)
They sent a representative, not an electrician who had no specific knowledge. By the time she arrived, an electrical wasn't available as it was the afternoon. We were able to move units for our last night but moved wet clothes and packed in the dark. We specifically picked this unit for the ability to do laundry and paid a premium. We also had intended this unit to be a respite in the middle of a 2-week trip. In addition, I had called the prior day to learn how to use the washer/dryer combo and got some limited directions. While I appreciate their prompt attention, my intuition is that no one had tested the appliances in the unit and/or had a test stay in the unit to see if everything worked.