DO NOT BOOK HERE! We travel often and stay at many Airbnb’s. This was by far the absolute WORST experience we have ever had.
A few notes from our stay;
- Pedro is not the actual host of this listing. He sent another woman to deal with all of our issues and she is VERY rude. Her strategy is to speak over you and bully you.
- At night you will not sleep. There is no AC and with the windows open it is extremely loud due to all the bars directly below the unit. The listing does not mention how loud it is at night.
- When we checked in, the room was not properly cleaned and lacked many basic amenities which are provided in the listing. We had to request these be brought to us but ended up having to buy many of the items ourselves due to lack of communication from the host.
- The clothes washer was full of mold even after they sent someone to clean it again. Then when we washed our clothes, the washing machine broke. It trapped our clothes in the washing machine with mold for THREE DAYS. Again there was minimal assistance from the host and zero attempt to sincerely assist in this stressful situation.
The host (again not Pedro) was very slow to properly schedule a repairman properly to retrieve our clothes. We have had to throw out hundreds of dollars worth of clothes due to this. Of course, the host was unapologetic and refused to compensate us for any of this.
Thank you to Mary at Airbnb support who was very helpful and did everything she could to assist us with our horrible experience at this listing.
For your own sake. DO NOT BOOK HERE!