Joana was.great and was helpful arranging luggage transport and providing great ideas on things to do. She was responsive both before and during my stay. The apartment was as described and fine for me. The apartment was in the older area of Alfama, which had great views of the port and city minutes away. Alfama is a great place to stay, but if you’re directionally challenged (like me), there are a lot of narrow alleyways to get lost in. As an older solo traveler with luggage, I didn’t anticipate all of the stairs. There is an elevator in the neighborhood but it Isn’t open 24 hours. Uber is an easier option and reasonably priced! I felt comfortable in the area exploring.