This was our first time to Lisbon, and the apartment was in a great location of the city. At first you think you'll never find your way around the small alleyways, but if you just pick out and pay attention to a few landmarks the first couple of times you are out then it is not a problem. A short walk uphill from the apartment takes you to a great overlook and a trolley stop, and from there you can get anywhere. Our flight was delayed an hour and a half, but Susana was right there to meet us and spent a lot of time making sure we had all our questions answered before leaving. She also leaves a phone that you can use to contact her, so that is nice to have. If your foreign language skills are lacking, as ours are, she speaks very good English. We had a great time - thanks Susana!