We came with a baby. Joana had a driver meet us at the airport and take us to the apartment. We felt very safe. When we arrived we found a crib set up with baby linens and high chair. Joana was so caring and thought of everything! We are so grateful to her. We appreciated the book they prepared listing anything you would want to know to make your stay a pleasant one. We loved Lisbon thanks to Joana & Joao! 👍