Carlos, who checked us in, started our stay on a wonderful note. He was welcoming, informative, personable, and entertaining. He carried up our luggage, brought us a bottle of wine (didn't have to do that) and offered to drive us to the destination we inquired about. He was awesome and the place was modern, clean, very spacious and very convenient to the Alfama district and only 10 minutes from the airport. Great place!