DO NOT STAY HERE!!! This is the first negative review that I’ve ever written… happy to go into detail as to why.
For starters, I read in previous reviews that there was an issue with the showers in both bathrooms leaking, however the location seemed good, so I thought I would reach out to the host directly (ALTIDO property management company) to ask if the leak issues had been fixed and resolved… they responded telling me that there were no more issues and that if there were any current issues they would be resolved before our arrival. This was 1.5 months in advance of our booking I should mention. The reason I reached out to directly ask them this was because if there were still leaking issues I was going to cancel our reservation and book elsewhere. Well, long story short- they lied. The leak was still happening, and we spent an entire few hours (on multiple days of our vacation time) dealing with it! Not to mention we needed to use all the towels at the apartment to mop up and dry the floors (the leak goes all the way to the bathroom door, and is 2 inches deep, and takes up pretty much the entire bathroom floor. Needless to say, this was more than just an annoyance, this was a major safety hazard and safety issue. We had elderly people in our group, as well as 2 babies… one person in our group fell and hurt themselves pretty badly. Thank god it wasn’t worse!! And thank god no one slipped and fell while holding the babies!!! It could have been so much worse…… than it already was!
I notified the host (ALTIDO), and I asked them to please schedule for someone to bring us more towels and for someone to come fix the leak. I told them we didn’t want anyone to come into the apartment unless we were there, so to please schedule with me a time for someone to come by…. Well, the next morning, just as we were heading out the door to go sightseeing and meet friends, a maintenance man shows up UNANNOUNCED and unplanned to fix the leak…. This threw off our day entirely, especially because we had 2 babies and their naps to try to work around. We ended up missing out on all our morning plans because not only did they want to repair the bathroom that was leaking but they wanted to update the OTHER bathroom that wasn’t even giving us issues… I had the worker call his boss from ALTIDO so I could please understand what was going on, and they told me that they needed the worker to stay for a couple hours “since they had the worker out to visit the premises that they wanted to get caught up on all the issues, because it would cost them extra to have to send the worker out again on another day…..” ummm seriously?! This is OUR vacation time. We paid good money to be guests and instead of getting to enjoy the Airbnb and the beautiful city of Lisbon, we were having to spend our time helping them “get the apartment updated”?? First of all, they NEVER should’ve lied and told me the leak was fixed, when it clearly WAS NOT. Second, there were many, many reviews stating there was a leak. They knew about this for months and chose to ignore. They had plenty of opportunities to fix this unit issues BETWEEN guests. Updating a unit should not have to be done during a guests vacation time. That’s NOT fair.
I would be VERY wary about considering booking this place… it is NOT well maintained. Aside from the leak, we also would grab doorhandles to open bedroom and hallway doors and the door handle would just fall off in our hand.
ALSO, as I’ve probably already made clear, the host is one of the worst I’ve ever experienced. Terrible communication. They lie. And another thing, they never even gave us the code to enter the building on the day we checked in, and we were left standing outside trying to gain entry. Our driver from the airport dropped us off and told us “ALTIDO is a crazy company… they are just terrible. We see so many problems with them from so many visitors”. He felt bad to leave us on the street not being able to access the unit, so he actually called ALTIDO for us to help expedite and while he had them on speaker phone the women from ALTIDO said “you don’t need a code”. And we had to argue this back and forth and explain that you can’t enter the building without a code…… after repeatedly arguing with us, she finally realized that we DID need a code and gave us one. Like, again, seriously?! This company just doesn’t have it together. I’ve spent my life travelling all over the world, and I’ve NEVER experienced so many issues, and such bad customer service ever before. They have ALOT of improving to do.
It’s a shame, because the ONLY positive thing about this unit is that it’s in a great area…. But there’s plenty of other places to stay in Lisbon, do NOT waste your time staying here!