Burghard was an excellent host and very helpful with all our queries. He helped us find a self-serve laundry to do our clothes, gave us directions to find the tram to the beach, and arranged for a taxi to get us to the airport when we left. The only thing I would say to people visiting Sintra for the first time is to realize that the town is brimming with visitors all going to the same places you want to see, so as long as you're prepared for long queues for the buses and ticket booths, tourist information help, and gelato you'll have a great time. It does quiet down quite a bit at night so we were glad we weren't trying to do everything in a single day trip from Lisbon.