This should be a 5 star review, however it is only a 3 star. I always like to finish on a positive so I'll highlight the negatives first and then the positives.
The - negatives
Check in proceedure was very poor.
I kept getting messages to BE ON TIME and inform them if I was going to be late. Yet I was made to wait 40min to check in. I was communicated by various people but was eventually informed a Mr J*** would be welcoming me at the apartment and checking me in. Great I thought. However I called him on 3 separate occasions and each time he told me he was 5min away tops only to show 40min later after I had done a self check in after losing my cool in the 30 degree heat.
About the check in. I could have EASILY done sel check-in had they provided the correct location. When you book the apartment the address provided is WRONG and thus you cannot do anything to check in. For any future lodgers here, you need to walk UP the hill to the end of the road and walk into the private building with Anchor designs on it. This would then allow you to do the self check in which would save everyone the burden.
I had repeatedly asked if it was possible for an earlier check in as I had arrived by flight at 6am and the check in was at 3pm. As far as I could tell the apartment was available but I did not get any feedback regarding this request, which by the way would have been completely possible and pain free if the location was communicated.
We're a family of four, and we like to prepare for eventualities etc but we always book places with a bit of attention such as with amentities. There leaves a lot to be desired here. Just 20ml of liquid soap and shampoo for 4 guests was provided. Even the stingiest hotels do more. These are the small things that go a long way and give the better impression. How much does it cost? €1/2 extra? And chances most people will bring their own stuff. This goes for the kitchen too. Detergents, washing liquid etc were the most basic of the basics. Just putting in the little extra once again would have made a better impression.
The bedrooms; Cupboard space is provided but when you open them 70% of the space is occupied by the duvet and extra pillows and bedding. This is great and thoughtful for the winter but in the summer where do you expect us to put it? On the floor? Maybe have a storage unit just for these things so guests can place their items in the cupboard?
More details could be made clear when booking about what you are paying for. When booking it gives the impression that everything is booked and made for. 1hr before check in I get a message that I have to settle tourist taxes. I'm pretty sure this was advertised as ALL IN but I was also juggling a few other bookings here. I can say non of the other places I stayed in asked me to pay the tax as it was included in their price. So this should be made more clear and transparent.
Internet; it is throttled, meaning it can be slow. A quick speedtest on Ookla shows you that; however I suspect the range extender in the hallway may be hindering the speed. So if you rely on the net for work then you need to be in the living room and make sure the kids are not hogging all the bandwidth with youtube, ganes and social media.
Check out; Get a message in the morning saying I need to take out the trash. Erm, hello I paid you a cleaning fee. We did a nice little tidy up of the apartment (because it is the right thing to do) but if I'm paying you a cleaning fee then I can assure you I'm not taking out the trash. I think that is fair.
Lastly, location. Apartment is on a HILL. Completely fine for an able bodied 40 yr old but not for a 5 yr old. Luckily we had a car which was well utilised to get into and out of town. However be aware that you may have to park on the other street above if you are coming back late (afet 10pm) from the town as there seems to be more cars than people on the street. Takes about 10min to walk downhill to town as an adult and 15min to get back up from town.
The + positives
Leading on from the last comment, because the apartment is on a HILL you have great views. Really. And the nice breeze you get makes it a pleasure to be on the balcony at certain times of day. Books and a nice glass of something were enjoyed in the later hours of the day.
The cleanliness of the whole apartment was good. For a family of 4 there was a good space so we could be in different rooms and have some privacy. My son particularly enjoyed getting up early, going into the lounge, opening the shutters and sliding door and firing up his ipad for an early morning meeting with his friends online.
The double bed in the master room was good.
The single beds in the childrens room were a bit more rigged/rugged but great for kids.
Living room is spacious good enough, we did not use the TV etc as we were always out, but I think its a smart TV and netflix ready.
The shower pressure was good. Strangely though the hot water pressure from the sink is non existent though. Needs to be looked at.
The apartment has the full potential to be a 5 star review. But to get a 5 star review you need