Bruno was very kind and answered always very fast! The check in was very easy, we have been welcomed personally and got a nice welcome gift. We were allowed to check out later than expected - this was also great! The apartment is equipped with most of things you need. Unfortunately, we were a bit dissatisfied due to the following points: the towel rack in the bathroom is broken out of the wall, the drain in the bathroom sink is no longer drained and stinks, the shower is moldy on the floor and the shower door does not close completely so that after a shower the whole bathroom is under water, the bed makes very loud noises at the slightest movement and is not very comfortable, in the hallway we also discovered cockroaches. Besides, we missed a toilet brush. The location of the Appartement is also not the best in our opinion since it is very noisy in the night and the area is not the most beautiful and reputable of Lisbon.