Our experience at Susana's apartments (both Lisbon from the Past and House of the Orange Tree) was excellent. As other reviewers have noted, Susana is a very lovely host, responsive, informative and helpful. She was terrific about accomodating us by storing some luggage while we spent a week hiking in Spain. The apartments were exactly as depicted in the photos and were very clean and comfortable. Highly recommended if you want a more authentic experience than a hotel while staying in Lisboa.