Overall our experience was ok, but there were some notable things that other travellers should be aware of. When we arrived the drains of the house smelled bad, it was as if no one had been in the house to wash them out before us in preparation for our arrival because of that we had to air out the apartment the entirety of our stay (around 5 days). This was frustrating as the apartment backs onto a fish restaurant so occasionally the apartment was filled with the smell of fried fish. When I told the hosts about this issue the hosts initially blamed this on the building and then eventually on being close to the river. what they missed was that someone should have come into the apartment to wash out the drains before our arrival. Also some of the fixtures in the apartment we're broken or in poor repair, like the drain cover in the main bathroom and more generally the cleanliness of the apartment was not good (we found hairs in the bathroom). This is why we rated the cleanliness subparr.
We communicated all of this to the hosts but often had to follow up, with some of the issues taking them over 24 hours to even respond to, most of the issues we raised they ignored or instead we got a superficial "we're sorry you are having a bad experience" message. This is why we rated their communication so low.
This apartment is relatively expensive for the area and when we finally asked for some compensation they offered a paltry amount, just the cleaning fee of 25 back. Given this issues above this is why we have rated the value as so low.
Overall this is a shame because the apartment in itself was really beautiful and comfortable (once we had flushed the drains). The location in Belem is in a great neighbourhood and the check-in experience was flawless. The space is stylish but the hosts offer little substance by way of professionalism.
you can expect the hosts to probably say that they tried to remedy our issues and offer to send people out to resolve our issues and that we are blowing this out of proportion but in truth they did not offer anyone to come and resolve the drains issue which was the main issue during our stay. Super disappointing Casa Boma 👎