It is my first time using Airbnb and I have had a dreadful experience. We never got to stay in Halina’s apartment, as Portugal was in a State of Emergency, our flights were cancelled and the UK is in lockdown due to Covid19.
I messaged Halina in advance apologising that we had to cancel. I have a screenshot from Airbnb confirming my card was refunded. Unfortunately, something went wrong and the cancellation/refund didn’t go through. I have a screenshot to prove I made the claim which was forwarded to the hosts.
The hosts knew it was impossible for us to travel to Lisbon and to stay in their apartment, Airbnb have contacted them numerous times and still they refuse to give us a refund.
I believe this to be immoral and hope they will reconsider.
Stay safe. Amber