Carolina was excellent - really helpful and communication was fast. The apartment itself was beautifullly decorated, roomy and comfy. Showers were both excellent and helpful that soap was provided. It had efficient and quiet air con in every room so it was always comfortable even in the heat. The terrace was lovely and perfect for a group of up to 6 to enjoy some rest from the sunshine but still be outside. The location is perfect and easy to walk to everything you would want in Lisbon from there. Would definitely recommend this apartment!