I'm not a big fan of leaving negative reviews, but I think if I had read a review like this I would have thought twice about staying there. My main complaint is that considering the size and stiffness of the bed, lack of a reasonable pillow and zero bathroom amenities (towel, soap, etc...), and taking into account similarly priced options in much better locations in Lisbon, this place was too expensive for what it was. Check-in and out were easy and the host was very responsive. The room and bathroom were clean.