After having no water(neither hot or cold, so no showers, no wc or anything) in the house for 3 days, it was not easy to contact the host. She did not answer her phone or answer my texts or whatsapp(even though I could see she was online on Whatsapp), so I had to take 3 days off work because I could not take a shower to get to work, because she did not answer me :/
Also, after living in the apartment, and we left, the host sends me a auto message saying thank you for my stay and that I am welcome back anytime, but now more than 2 weeks later, she sends a complaint to AirBnb Support and tells them that I destroys the apartment(even though she also rented for other people after me). So you can imagine, I was shocked, because she texted me that everything was fine and that I am welcome back. And she just went and complained to them without saying anything to me, so that if there was something to be fixed, I could fix it.
I do not reccomend this place to anyone, because even though it is nice and close to Cascais center, the host is the one that will make things hard for you. She will say nothing for the whole stay and act super nice and that nothing is wrong and after weeks she sends the complaint behind your back. So if you are willing to live there and rent from this woman, so make sure you pics when you arrive so that she cant do the same thing you. take pics, even of the smallesr things possible, because if not she will accuse you or your kids or whomever, that you destroyd things.
Also, we had to take the bedroom madrass to the livingroom because it was not possible to sleep in the bedroom because of the horrible noices from the door(something I also mentioned to Ms Sofia, but she only said it was normal.)
And also, she has this one guy that comes and gives you the key to the place, and he is the one to register your passport and all, but while we was out one evening, she even sent him over to the apartment for no reason. he then called me and askt why I wanted him there, and I had no idea why he was there and neither did he, so both me and him tried contacting Ms Sofia again, with no luck of responce. after this incidense, I did not feel safe in the apartment anymore and me and my husband has to move to another place.
So even tho my experience there was not great(and I paid a lot of money for this), I never complained about this to Air Bnb Support. and only notified her about the things that was not ok.
After all of these problems mentioned above, I still paid full price and left the place in a good condition(yes, I have pics from before/after) and I never requested for any money back what so ever.
I am a host myself, so I know what is expected and how to rent out a house here on AirBnb, which is something Im quite sure Ms Sofia not slightly aware of.
I am just writing all of this because I do not want anyone to experience the same things that I did. This here is only my review for the place and the host. Other than that I still wish her good luck in the future and that maybe she will not treat others the same way.