Ana was a very helpful host with check-in and communication. I was only in Lisbon for 2 nights on a long lay-over headed back to the States. My wallet disappeared from my bag when I was out walking with a friend in the plaza's the first evening I arrived, so I felt quite vulnerable with no cash or credit cards. Ana researched where I could have emergency money wired that was within 20 minute walking distance. I was also able to find the tourist police and complete a report within 2 - 3 hours (long wait as many tourists had had their wallets stolen - many on the trolley cars). This is such a friendly beautiful city - just be mindful of how you carry your money and be sure and split your valuables up leaving some money in your suitcase if you are in tourist areas.
Ana's 2nd story apartment is in a wonderful location in the Alfana District and close to everything! The streets and small walkway outside the windows can be a bit noisy, but that is part of this lovely neighborhood! Wonderful little coffee and pastry shop a few doors down where you can get a yummy espresso with steamed milk and a fresh croissant for only $2E. I would stay here again for sure!