Poor communication. We texted and called the host in the morning to ask if we could drop the bags before the check-in time, however we had no reply.
At the time of checking-in we were outside the property and we did not received the instructions to check-in as the host said they would do by sending an email. We had to call the host to ask how we could access the flat. Maria answered the phone and said that the property was not ready as the cleaner was stuck in the traffic and was late.
As we had nowhere to leave our luggage, we asked to get into the flat anyway. Maria gave us the code to open the box to take the keys which is by the flat door. Maria did apoligies for the flat not being ready, however we felt this was not enough at all. We dropped our luggage and left the flat as it was not clean (outrageous during a pandemic not to make sure that at the time of check-in a flat is not clean).
We were disappointed at the fact that we did not get a reply to our query and disheartened to see that at the agreed time for check-in nobody contacted us. If we did not contact the host, at what point would have they made contact with us?
Having said that then flat is nice, quiet, well located and nicely furnished.