We were informed the night before our stay that the apartment we rented would not be available to us due to a last minute issue with the pipes. This is never what you want to hear so close to your stay, however Francisco and António did everything right to make sure we were fairly transitioned to an even better apartment. They were very communicative and accommodating of all our requests, even dropping off a little gift package of wine, coffee, and chocolates. This is the correct way to treat your guests when something goes wrong. Keep up the good work!