Overall the apartment was lovely - communications with Isabel pre-trip and Catarina during the trip. The apartment was in a lovely location which was convenient. Only stumbled upon the metro entrance/exit that was nearest to the apartment on the second day of the trip. The apartment was clean and had the basic necessities.
Catarina was lovely - offered to pick us up at the airport, picked us up when we got lost after exiting the metro station and shared tips and where to check out, which we appreciated.
There could be clearer/more specific instructions regarding the apartment as we were from out of town and unfamiliar with the workings and location of the apartment. Also, the apartment was pretty warm during the day, do note that there is no air conditioning or fan in the apartment, as per the amenities list in the listing. Details such as the lack of bottled water as well as providing a coffee machine but we had to purchase our own capsules also detracted from the overall positive experience, but they weren't major issues.