It was the worst experience I have ever had with airbnb. The check in was at 16:00 and I couldn’t go inside until 21:00 as there was a person cleaning. I was walking outside in the cold with a 1 year old baby. I requested a crib that was not in the apartment and took even longer to arrive. I texted Sofia on the number she gave me and after hours she sent me a message saying she was busy and that she would get back to me which she never did. Total lack of respect and commitment with the customer. Really don’t know why she is a superhost. The apartment is ok, but certainly not worth the stress and lack of service from the host.