Well we open the door to the unit 4 hours after our check-in time and are confronted by a man in a towel just getting out of the shower.. the previous guest did not leave on time and while this may not be Ruis fault, he did not rectify the situation. we had just got off a long train ride and wanted to shower and get ready, after seeing this stranger off, we had to wait another ~2 hours for the cleaners to show up. All in all it really impacted our first night in Lisbon. I then messaged Rui the next day about the AC unit leaking water all over the floor and he never messaged back. I also messaged him after about a refund for the first night and he refused saying it wasn'this fault. Nice place but everything lft a sour taste in our mouth