Since we were arriving in the morning from the US after a long flight with my 3 kids and the host would not guarantee and earlier check in (which is understandable), i decided to pay for an extra night in order to do the earlier check in. Before getting on the plane the night before, i still did mot have the check in info. Unfortunately for us there was an issue with our plane and we lost the connection to lisboa and arrive a day later. I message the host right away to let him know we were not getting there the following morning (although he had not sent the check in info yet) and ask him to please coordinate the check in for the following day same time 10 am (by then i had already paid for 2 nights that were not used). The host told me he was not able to confirm a check in at 10 am and the check in was going to be at 12.. it was aggravating that nobody could accommodate us when we had paid for 1 extra night specially to check in earlier, we were at airport for 2 days straight and we were traveling with kids. We ended up sitting on a coffee store in the corner of the apartment under the sun with our luggage for 2 hours. Also the floors in the apartment make a lot of noise so impossible to move without waking up the rest of family. I was lastly not impressed with the location/street where the apartment is located and it was very nosy at night. Given the apartment has no air conditioner and no fan it was hard to sleep at night as when you open the windows you could hear people talking, music etc. Overall not a great experience.