I booked this apartment for my 19 year old son and his cousin. I was a bit apprehensive as they have not travelled on their own together before but I need not have been. Jose was incredibly responsive, providing extra washing machine tablets and a late check-out when requested. The kids also rang him to get his recommendations on places to visit - Jose answered the phone quickly, provided lots of really useful information and followed it up with a text too. All in all, great service. The location of the apartment was perfect - really quiet but close by to all the trendy bars and restaurants in the Bairro Alto. The kids loved it!