Our experience was perfect! We were a bit lost coming because we forgot to download the detailed instructions that Cecilia and Pedro sent us on how to walk from the train station - but they somehow tracked us down, and walked us back to the apartment. The apartment itself is very cute - small, but perfectly fitted everything, and the perfect spot for a couple to stay. They spent the time going over all the local places to visit, how to get around Lisbon, and where to visit outside. The curtain fell down during out stay and they immediately came over to fix it. I would highly recommend their place. The location was also perfect! Great neighbourhood.