Fernanda gave us really detailed guidance before arriving on how to get to the flat, including costs. Our flight was delayed so we didn't actually get in until after midnight and she stayed to greet us and talk to be sure we felt settled and had what we needed in terms of amenities and tips. The flat is very clean and cozy with modern decor and lots of light. The shower is strong and the kitchen well stocked. It is located at the top of a steep street and then up a flights of stairs....but that's typical in Lisbon. Fernanda is a lovely person as well - I definitely recommend and would return.