The air conditioner was not working in the bedroom which made it impossible to sleep in there as the window was tiny and it was 30+ degrees. We had to sleep on the sofa in the lounge and could not use the bedroom at all. We flagged this on our first day via phone and even went into their office but up until today, they still have not offered us a solution or compensation. we had to call them 6 times and visited their office 2 times as no one could give us a clear answer. No one also let us know about the faulty air conditioner when we booked the place. Unacceptable, we are still fighting for a claim