Filipa and Miguel were great. Although we only got to meet them once...they were very helpful. They even made a complaint to the cab company on our behalf. Their place is very close to Castelo st. Jorge (a must see!) and the number 28 tram. The house is beautiful and has everything you need to sleep, relax, and cook. Alfama can be confusing but that is part of its charm. Fado music can be heard most nights. Overall a great stay and would recommend to friends and family!