Disappointing experience. This is as bad as it gets when friendly and guest-oriented airbnb hosts are replaced by management companies with the arrogance of a 5 star hotel accomodation while being totally unprofessional and unwelcoming.
- Poor communication: 1 day before arrival host threatened not providing us access to the apt if we refused to fill an online form with confidential information (id and emails of all guests) on a website that btw kept on crashing. I ve stayed in lisbon airbnbs many times in the past 3years and was never asked to fill such a form. Host mentioned regulatory portuguese authorities policies but obviously totally waived the request when I mentioned "calling the airbnb customer service for fact checking"
- Threatened we couldnt access the airbnb if we are 15min late.
- Asked us to check and confirm by message every equipment was properly working at our arrival (isn t it the host s task to check everything works well before guest arrival?)
- we asked for a second set of key (only 1 key for 3 ppl), never heard back from the host
- No sheets available for the sofa bed, no salt pepper oil (covid restrictions, classic!) or basic but convenient items such as colander. 2 little soaps for 3 ppl staying 5 nights, all these little details that doesnt help the overall experience.
- The apartment itself is OK, rather clean, and faithful to the pictures however keep in mind it is located in the middle of a very loud area (super touristic, intense nightlife with fado live music every night) and has a very poor sound isolation. While assisting to a fado concert can be a pleasant experience, feeling like there is a live fado concert played everynight right in the middle of your living room can appear somewhat bothering.
- Second bedroom is right below the roof, better not be rainy at night as rain pooring on the roof is super loud too.
Would not recommend staying in this apartment.