Sandra was very friendly and accommodating- she let us check in a little early, and due to a water problem in the apartment we had originally booked, she set us up in another place that was actually bigger. There was no fridge but she was kind enough to put some of our food on ice to keep it cold. the apartment was spacious, comfortable, stylish and very close to Rossio square and the train station which was very convenient for us. Would recommend and would stay here again!