Great communication with Filipe, he was fast and very helpful. Our stay was brief but this was a nice place to stay, however - the building is pretty hot and there is no air conditioning, only a very loud fan. If you open the window at night there are several very loud bars around, even at the early hours of a Monday. We were able to sleep well but the sound/heat may be a problem for others. Otherwise the locationw as great and right next to the Time Out Market.