They respond to questions very quickly and are very friendly and hospitable people. The appartment was great for staying with the two of us. Very cozy and got everything we needed. We could even bring our cat as we were not sure at the time we could find a catsitter. When we arrived they both told en showed everything we needed to know about the house and what to see and do in Lisbon. We even went out to dinner with them and had a wonderful first time experience. They left a list in the appartment of recommended places to go for dinner or just a bite and even noted a good taxi service. Very thoughtful! Also the appartment is situated very central in the alfama district and you can walk very easily to the center of the city. You do have to like walking up and down a hill, otherwise it might not be for you, although you can take the tram that stops close to the appartment. In short. Great stay and definitely a recommendation!