Gizela was very friendly and responsive, although we never met in person. The apartment was in a great location, and it was a beautiful place — very stylish and modern. It is located up about 5 flights of stairs, so if you have mobility issues or pack too heavily, you will have issues. All in all, we had a great experience. The only issue we had was check-in. We indicated that our flight would be arriving at 11:30am (instead of providing the flight number; this will become relevant later). We were told it takes about 40 mins to get to the apartment from the airport, so I estimated we would arrive around 1:00pm if all went well. We were told that check-in wasn’t until 3pm, but we could come early to drop off our bags and then leave. I did not respond, as I didn’t received that message until we landed. At the airport, to minimize confusion, I accessed the wifi as soon as possible to message and say we would just come around 3pm. The customs line looked long (which it was), as was the line for the metro passes. Neither of those factors was within our control. After arriving downtown, we received a message saying the person was already there to greet us, even though I indicated we would be arriving at 3pm. We rushed our way over and made it to the apartment at 2:30. The woman who greeted us apparently worked for Airbnb, which is totally different from how it works in Canada; back home, individual owners either give you a passcode for a lockbox or greet you personally. So, upon arrival, the woman scolded us for arriving late and berated me for not providing the flight number, and that she was now late for her other appointments — despite the fact that it made no difference, because our flight arrived on time and I was customs that was the issue. After trying to explain that it made no difference, she continued in her unfriendly tone and we waited for her to leave. We didn’t appreciate being lectured on the first day of our holidays. So, be aware that Airbnb employs people to meet you, and they do multiple check-ins on one day.