Good and Bad. My wife and I stayed here with our 13 month old baby for 3 nights in August. It is a clean cute updated classic apartment in a great location, on a quiet street. HOWEVER.... we were informed by Salvador's concierge service upon our arrival that the AC was acting up, and would need to be reset via the electric box periodically, and that the shelf in entryway had almost fallen and was hanging on the wall. We were asked to let the host know this immediately, and we did - we sent a photo of the shelf, and reported that the AC was "acting up", and if it became a problem we would let him know. 4 hours later, after resetting the AC multiple times while trying to get a nap with our baby, we alerted the host and concierge that the AC was definitely not working properly, and had to be reset every 20 minutes. The concierge service was of no help, directing us back to the host. It was very hot, 92 degrees outside, and stifling inside. We requested a fan until the AC could be fixed. No response. The next morning, after minimal sleep due to the heat, we received a response that just said that they (the host) hoped everything was going great. As if no one read our request for a fan and the AC to be fixed. We wrote "no, it's not great"... the ac was busted, it was even hotter, and we really just wanted to get a fan to circulate the air until the AC was fixed. No response to the fan request, again. The response from the host, much later, was that - no, the ac is not broken, you just have to reset it via the electric box, wait a few minutes and restart it. I informed the host (the concierge service had dropped out of contact at this point) that this was what we had been doing, and I have owned 2 of these AC's, and that his was broken. He asked me to continue doing what I had been doing until he could have someone come look at it. It's tough to sleep while resetting an AC every 20 minutes. I sent him the owners manual instructions, checked the unit inside myself, and asked that the roof unit be simply inspected to see if something was blocking it, as is often the case. No response. And the shelf finally broke itself free from the wall, and I had to remove it and clean up the plaster mess. Sent a photo, no response/acknowledgement. After our 2nd night of a sweaty sleep and no action, we threw in the towel and stopped contacting them, the host and concierge. If we had only been given a fan as we requested we would have been much happier. But to not even acknowledge that request and be told over and over again that the AC is not broken? I have been a host, and we have been using Airbnb for yearrrrssss - I have never had to involve them into anything. When we requested a refund from the host, we were denied and told again that the AC isn't broken. We had to get Airbnb involved to reach an agreement. I'm assuming that the people who stayed after us had the same problem with AC, and just wanted this to be out there to future travelers, especially if traveling when it's hot. Hopefully this is fixed by next summer. Salvador's communication was great in advance of our trip, and his concierge service was very sweet when greeting us (FYI - don't try and arrive early, no early check-ins!) so I'm lost as to why it all fell apart.