The entire experience was smooth, from booking through to closing the door when we left. Alex & Carolina were quick to reply to emails & offered a wealth of suggestions and recommendations prior to our arrival; they were a pleasure to deal with. We would highly recommend this apartment - it is centrally located and we could walk everywhere. Even at night it felt perfectly safe. It is a small space for three adults, but when all we wanted was a base from which to explore Lisbon, it served us perfectly.