Joana was very helpful and flexible with check in and always available to answer questions. The place is beautifully styled and was a great spot for our family stay in Lisbon. She left us two bottles of wine and Portuguese tarts, which were very much appreciated. The apartment looks out into a big square and is very centrally located. The ac is a great addition as well. We liked the extra exercise as a result of the 4 flights of stairs, but for older/with lots of baggage, there is no elevator so this could be a challenge. All in all a great stay and apartment!