Despite the nice location and spacious flat, we were a bit disappointed with our stay. The amenities of the apartment were not as described and some basics were not covered. For instance, the Wifi only serves one room in the apartment. We stayed there in December and the heating and AC did not work, we had to search for mobile heating devices ourselves (and found one in the attic) since there was no proper response to our inquiries. It took about 3-4 days for the apartment to heat up. There was only one key for an apartment that hosts up to four people, which makes it challenging to coordinate.
What I was most disappointed about was the communication. I think it's completely fine if there are small issues with the apartment here and there but if the hosts (I think it's a big company managing several buildings) are a bit rude and inconsistent, it's not a nice experience.
Since several people are dealing with you and many other guests and buildings, there are a few contradicting responses. Can we store luggage somewhere? Is there a second key? Can we check out a bit later? All of these questions were either ignored, rejected and sometimes if you're lukcy the pesons who responds to you is actually willing to help.
Overall, it seems like one is part of a big business operation and communication suffers severely from that.
Hope they will make some changes in the future since the place is (when well managed) really nice!