***WARNING! DO NOT BOOK HERE!***
TLDR: Listen to the other negative reviews; unsafe neighborhood, broken door/window to balcony/street, broken toilet, broken shower head, nail poking out of floor, pubic hair on soap. If you have issues the host is rude and will gaslight you.
This was the AirBnB experience to end all of our AirBnB experiences. Although we once used AirBnB pretty regularly with nothing but pleasant experiences, this host, property, and AirbBnB's response was bad enough to warrant us never using AirBnB again.
SAFETY: When we arrived to the property and got out of the cab we were met with stares from the entire neighborhood. We were tired from travel and headed into the property which is THROUGH a cell phone shop with a handful of men loitering in who also stared at us as we entered. People right outside the entrance at all times is concerning as anyone could have followed us in. Our group is 50% women and the neighborhood was 95% men. When we looked from the window at night we never saw a woman walking alone, only a few walking with another man. Never a good sign for a neighborhood especially since people are hanging out on the street until 2am even though it was a Monday. When you travel you want to be able to come and go as you please but after we got back from dinner that night we did not want to leave the property till morning. To make matters worse the window/door to the balcony was broken (the handle fell off) and is unable to lock. We slept with chairs against the doors to alert us if anyone tried to get in and did not have a restful sleep. We left first thing in the morning even though we had a reservation for four nights.
CONDITION: Biggest issue was right as you walk in there is a nail sticking out of the hardwood floor. We put a chair over it as it is in middle of room which one of our travel companions caught their sock on. Seems as though host is aware of it as they put a yellow piece of tape over it but didnt fix it. There was a broken toilet seat that scratched my fiancé, also the toilet did not have a back lid on it so you had to push down on the toilet itself to flush. One of the showerheads in the shower was completely broken with no shower face. Then to make matters worse there was a bar of soap (not sure why you'd leave soap for multiple guests to use) that had a pubic hair on it. Why have a cleaning fee if that is left from previous guests?
RESPONSE: Reached out to host the first night there, only a few hours after we arrived asking to be able to check out early as we felt unsafe and uncomfortable given the conditions. Host told us we were in a "pretty safe" neighborhood and that "We don't think that is a issue big enough for you to stay only one night". Also when I mentioned the females get stares on the street he replied "I'm a male and still get people staring at me every time I pass by" trying to invalidate an experience he does not have. They told us to "talk to Airbnb about it" instead of just sending us the refund for the additional dates and moving on. Then after three separate long phone calls, one international one that cost $60, and one back at home for over an hour and a half we were refunded $24 on a $587 bill and Airbnb has not responded to last three messages with our newly opened case. For all of AirBnB's recent trouble with safety issues they have no interest in remedying the problem when faced with it right in front of their face. We even stayed at a different AirBnB the last 3 nights of the trip which they are aware of but were just happy to collect fees for both stays instead of remedying the first. Will never use AirBnB again.