I was supposed to travel to Lisbon with my younger sister who was studying abroad. We were so excited to stay at this Airbnb. Unfortunately, our trip landed in the time period that the COVID-19 became a global pandemic and travel was being restricted. Due to this we were forced to cancel last minute. Our reservations did not fit into Airbnb's policy for refunds; however when I reached out to Rob and Chiara for a refund they were incredibly responsive and helpful. Of course its good to have a beautiful place to stay, but to also trust those who are hosting you is that much better.