We only had contact with Sandra on the first day and she had fruit, coffee, sugar, cheese, and bread waiting for us. It was nice to have something ready for breakfast. Thank you for that. I LOVED this apartment. We had the pleasure of staying here for a month. It was very cozy and decorated so lovely. It was loud outside at times but the moment the windows were closed you could not hear the noise coming from the street. It was great to be on the veranda and seeing all the action on street below. The apartment had everything we needed. Wi-Fi was good plus they have Netflix. Only had one issue and that was that one shower could not be used and there were 3 of us. We made it work. She provides, iron, ironing board, hangers, dishing washing detergent and soap, clothes pins to hang the wet clothes, and much more. This apartment is on a wonderful street. Go see John and Isabel at Bata Dolce and tell them Anthony & Theresa from California said hello. They are amazing people and Isabel is a great cook. There are so many restaurants on Sao Joao da Mata Street. The atm machine is right around the corner. The train station is about a 5 to 10 minute walk from the apartment. I could go on and on. We LOVED this Place!!!