Cannot recommend Susanna highly enough. She was friendly, helpful and genuinely interested in our well being. The apartment was in a wonderful location in the heart of the Alfama area which has Fado at it's heart. We were there for 9 days. We found that being on the third floor had disadvantages when lugging suitcases up narrow stairs but that was a minor problem. The upstairs shower didn't drain properly but Susana got the maintainence guys in quickly. It was hot at night and a fan to move the air would be helpful. Would recommend to anyone with those proviso's.