Sofia was very responsive before and throughout our stay.
Our only advice would be to have another set of keys for guests. There was only one set and there were times where two sets of keys would have been helpful.
The only reason that there was a lower rating was due to a musty smell that was very obvious when walking into the apartment. We aired out the apartment during our stay and ran the one dehumidifier throughout our stay. This musty smell could have been due to the weather or season. If the smell was not there then there would be no issues in this apartment, hence the high ratings in every other area!