Fernandes was very helpful an there for any request. The apartment is very nice, well located although placed on a top of a hill with a lot of stairs to be walked to reach it (but that's Lisbon). Room and bed sheets were very clean but the latter were made of synthetic material, not the best if you sweat a lot at night. Toilette were not always immaculate but I guess it is normal since they are shared with the other guests. Overall a very good place to stay on a budget.