His communication was exceptional I truly felt like he wanted to ensure we had a smooth check in and visit. Upon checking in he presented us with delicious egg custard tarts and a bottle of wine!! We were blown away by the gifts. In addition the flat is as represented in the pictures and is a bit tight for four people but for the two of us it was great. I cant stress enough how close it is to everything it truly is in the heart of the Alfama. If you are looking for a true local experience and a great value i wouldnt pass this one up.