In the end, we received a partial refund, so Emine did make an effort to resolve the situation after the fact. However, I feel like this review is still necessary to accurately reflect what you are getting with this airbnb.
When we booked, we were told to text "Joanna" who would assist us with check in because the owner, Emine, lives in India. We told Joanna when we would be arriving and she confirmed. When we arrived, we had trouble knowing if we were in the right place. The check in information said it was a brown door next to a tourist shop with a lot of bikes and rentals outside. It is actually a green door and whatever shop that was is no longer there. We texted and called Joanna to make sure we were in the right place because she was not there. A man answered the phone and told us it would be half an hour. We stood outside in the heat and sun with all our luggage, after a full day of travel, for almost an hour waiting. At that point, Joanna's "employee" showed up to let us in, but realized she had the wrong keys so she left again. Ten minutes later she finally let us in. The apartment is on the 5th floor of the building with no elevator, so keep that in mind if you have limited climbing abilities.
As soon as we got in we knew the air conditioning was not working. We booked this airbnb first and foremost for the air conditioning. It was July and there was an unprecedented heat wave. It was clear it had not been working for awhile based on the temperature of the apartment. Joanna's employee said she would tell the owner and she left. We heard nothing. We contacted Emine ourselves and she was very responsive but clearly the message about the AC had not been relayed. She told us she would have it fixed. A day later, she said it could not be fixed that day but that she would give us fans. No fans came. We followed up with her and Joanna, but no fans. At one point Emine said she was told the fans were brought over, they were not. We never got fans. The most frustrating part of this was that we felt like we were being strung along and constantly promised the situation would be fixed and it never was. Joanna never responded to any of our texts, despite promises that she was our only contact person in the country, as Emine lives in India.
Again, Emine did give us a partial refund for our trouble, but it definitely was not the vacation we had hoped for. Emine said she would "revoke" two nights of our stay if we wanted to leave when the AC was not working, but at that point we could not have found a reasonably priced hotel in the area with such short notice. We paid more for this airbnb for the AC and the view of the water--the AC did not work and we had to keep the windows and blinds closed the whole time to keep the apartment cool, so we really never even saw the view.