We booked a room with Stay and Co after our first reservation in Lisbon got cancelled. We had some difficulties initially to make contact with Bruno (we reserved at 18.00 on a Sunday).
When we spoke to someone from Airbnb, we understood that our room was not available so Bruno gave us an upgrade to a bigger room. When we entered the apartment (after 20.00), we noticed that the cleaning was not done, as we were tired we just made the beds ourselves and were promised that the cleaning would be done the next day. However, through a bad handling of our stay, the cleaning was not done and we had to switch rooms once again.
Communication was not always easy, however the apartments are very cosy and well furnished. In our second apartment we had a beautiful view on Lisbon. Also, a maintenance team is available if something happens, like the shower flooding in the second apartment.
Clearly, the apartments are nice and are worth staying in, unfortunately the mishandling of our stay left us a confused impression. It is worth mentioning, that Stay and Co made a well-appreciated commercial gesture to compensate us for the first two nights.