Luis was very helpful and the communication was very good. We couldn't take over the apartment when we arrived around noon(which we wasn't informed about) but Luis met us at the apartment so we could leave our luggage, which was very nice. The apartment is perfect for a stay in the center of Lisbon. We could walk everywhere! There's a lot of noise in the streets in the evening, but that is how it is in a city. One of the three bedrooms doesn't have a window, which I would have liked to know since it is nice with some air during the night.