Carla’s apartment is a short walk from Principe Real and Chiado. Wi-Fi worked well & the bed was comfortable. The apartment was as shown though a little worn down and cluttered.
When we arrived the person with the keys seemed rushed and the apartment smelled musty. After he left we realized they had set up a dehumidifier behind a curtain and there was water damage on the bedroom ceiling and wall. We searched for alternative properties. Nothing was available so we rolled with it. We kept the window open, emptied the dehumidifier twice a day, and burned candles.
A week later, Carla messaged us and I explained our disappointment. She offered to bring a 2nd dehumidifier but we felt it wasn’t needed.
Upon checkout she wrote she would review the dampness with maintenance that day. Hopefully, future renters will see it has been corrected.
We were disappointed about the water damage but felt even worse that we weren’t told about the issue and were left to find it out on our own.