The place is nice enough but don’t expect any personal attention or even basic provisions. As others have commented, the key collection is a pain. It’s 15 minute drive from the apartment. They say you can collect until 6pm then when you’re en route say, actually the office starts to close at 5.30. When you find the address with the office, you wait then they tell you, actually it’s next door but one in the ‘check in centre’. Then they say you need ID even though they have been messaging you about opening times and have never mentioned this. (On further inspection, it says in the small print of the listing that you need to show ID at check in, but it is never clear that they consider key collection and check in to be the same thing). Once in the flat, it is apparent that the sofa bed (which hasn’t been made up) only sleeps one, unless you move around a lot of furniture, which the instructions tell you not to do. There is a tiny amount of toilet roll left and when you ask about whether you need to supply your own, you are again referred to the small print: although the main listing says toilet paper is provided, in the additional information it says ‘we provide toilet paper and shampoo for the first night’ which is clearly ambiguous! Or even if it’s clear, why would an expensive place like this decide to only give you a small amount of toilet roll?! In mentioning these problems, you tell the office that there is no salt and pepper, whereas the listing says it’s provided (although they might have removed that now from the listing). Again, they just argue with you and say it isn’t. Instead of any attempt to rectify the problems, they just tell you you are wrong, which is not a particularly fun conversation to have while on holiday. Basically don’t expect the standard of special, personal touches, or even basics, that you might be used to with Airbnb. This is a purely commercial operation with minimal care for customers’ feedback.