We never met Miguel, but he reacted fast via text message if we needed something. The flat is very well situated in the middle of the bairro alto and under the roof it has a lovely view. You should be moderatly fit for all the stairs and the crawling into the bed, as the roof slopes over the bed. It is very cosy and what you need is there. A supermarket as well as shops and restaurants are nearby and you can cook in the flat if you want to. The TV is in portugese only, which did not bother us. The Internet is fast and reliable. In the night you hear the partying of the nearby hostel, which is only disturbing if you need it very quiet. We stayed for 2 weeks and felt at home. Would book it again.