Lisa is awesome. We arrived on Christmas Day. She informed us before arriving that almost everything would be closed for business on Christmas Day. She found out that a nearby hotel restaurant was opened and made a reservation for us just in case we wanted to go for dinner on the day of arrival. When we arrived, she was very welcoming and showed us the apt. We felt so warm and surprised that she had already bought food for us just in case we stay in for dinner or breakfast the next day. She was very thoughtful and checked on us to make sure our stay was comfortable and if we needed anything. She is very responsive and helpful with everything. We really enjoyed our stay and had a wonderful time in Sintra.