Really nice apartment, had everything we needed at lots of helpful information. It is in a really good location. Just a short walk from the centre and just up the hill from the Martim Moniz square where you can get the 28 tram. We checked in ourselves with the key safe which was all fine, though the apartment hadn't been cleaned on arrival. The cleaner arrived later with towels and sheets for us. Overall it was good value for such a central location