Communication with Ines was very good. She made arrangements for us to pick up the key as our flight was late getting to Lisbon which was welcomed. The apartment was nicely decorated and well presented. The apartment was not as conveniently located as we were led to believe having read other reviews. It was a 15-20 minute walk up quite a steep hill to Bairro Alto and there were no bars or restaurants nearby. We found the apartment to be very noisy which again was disappointing having read the other reviews. The stairs up to the apartment were very steep and narrow which would cause difficulties for some people, particularly whilst carrying heavy cases.