Very disappointed with the apartment and also with the responsiveness of the host. The problems started already with the instructions for entering the apartment, we only received them after the intervention of the Airbnb support team. Upon entering, we realized that it was a basement apartment with a musty and moldy smell. The entrance is directly from the street where there are two bars opposite and it is very noisy at night - basically it feels like sleeping right on the street. The apartment itself is poorly maintained, dirty walls, no closets for clothes. The worst was when we realized that the bed was dirty and smelly. We immediately informed the host about the problem, waited an hour, then again asked the Airbnb support team for help. After their intervention, we waited almost three hours for the bedding to be changed.
We decided to end our stay in the apartment early the next day. We managed to agree on a partial refund with the host.
We believe that not every hole can be a tourist apartment and meet the Airbnb standards.
We definitely do not recommend staying in this apartment.
We are very grateful for the professional response and support of the Airbnb team.
Anusa and Andrej