We arrived at 6 pm and the check-in was supposed to be since 5:30 pm. However, the keys were not ready and turned out they forgot to tidy up the appartment ao we had to wait till 9pm to get in the appartment. We received an apology but no compensation. We stayed for a week but they have never came to tidy up the appartment and the forks were messy from the previous host. The bathroom was not tidy at all neither.