Unfortunately, this stay was my first negative experience throughout my years of using AirBnB. The entire process was disappointing and we just did not feel valued as guests. The check in process was very rushed, communication was scarce, and we were told linens would be changed on a certain day during our 2 weeks in the apartment and it did not happen on that day, until we requested it. The shower nozzle holder is broken (which I also saw mentioned in comments from months ago, so it’s clearly an issue the host does not care to fix), so the nozzle will fall on your head unless you hold it. Of the two chairs in the room, one is unraveling/broken, the oven and dishes inside were very dirty, we were only left 2 towels and one trash bag for 2 week stay, hot water will run out within 10 minutes, the electrical breaker is very weak if you try to cook at the same time with space heater on...of course these are mostly issues that can (and I hope will) be fixed but it’s just an overall feeling that the hosts didn’t care about the quality of our stay as guests. I feel the need to write such an honest critique because I have stayed in many 5 star homes which were exceptional but it is unfair in my opinion that this home is at 4.5 stars because the differences are drastic. Location in Lisbon is great and basic living needs are met, but beyond that, I cannot recommend this apartment for a stay.