Bruno was a welcoming host and waited for us even though we flew in quite late. He was nice and patient to give us a tour of the apartment and helped carry my heavy bag up the steps.
Yes, the door to the apartment is on the second level, so not the easiest accessible place. Also, the place is kinda difficult to find, being tucked away in Alfama. It's not bad if you were browsing for it empty-handed, but with luggage and some hills and late at night, it took a while.
The place itself is beautiful. The loft area is so worth it. It's also only a 5 min walk to Santa Apolonia metro, so everything is convenient.