I'll star with the positives. Jose was great as was his lovely mother. He responded to all communication promptly and was very helpful. The complimentary wine and bowl of fruit were a nice touch.
The accommodation is very conveniently located 2 minutes away from the Sao Jao train station which has regular trains to Caiscais and Lisbon. It is also a short walk to the beach. We made good use of the washing machine and the courtyard for drying our laundry. The flat was of a good size and we appreciated the tv and WiFi.
We loved the potential of the accommodation but would say that it is a neglected gem. The place was given a superficial/surface clean but given we are still facing covid, we expected a deeper and more attentive clean. The towels were drab and dingy, albeit clean. We would have appreciated a second set of towels given we were there for 2 weeks. The shower has a terrible drain smell which carries into the bedroom. It really needs sorting. Overall the place is neglected and needs some love. a fresh lick of paint, new cushions for the dining chairs. the sofa is drab and uncomfortable. the place would be fantastic with a deep clean, a spruce up and the sorting of the drains. The courtyard also has potential with some care e.g. paint, clean and a nicer bistro set.
We could see the potential of the place with a bit more investment and care. Despite loving the location and Jose's excellent communication, we would not stay here again due to the neglect and more importantly the sub-standard cleaning. There wasn't even a mop and the sponge left was filthy and had a vile smell. The shower has mould and leaks, though it has great pressure and hot water. Empty plastic soap containers from other customers were left lying around. We hope our constructive feedback is taken on board as the place could be really lovely. I rely on reviews to make informed choices and therefore feel compelled to be honest and detailed. One final thing Jose allowed us to check-in an hour early and that could have impacted on the clean, but I suspect it was the usual standard of cleanliness.