Ana was very responsive to messages before our stay. We had some trouble getting to Lisbon, but even so we were always promptly responded to, which made meeting at the apartment very easy.
The apartment itself was lovely, finished to a high spec and in a very good location. It was nice to be so close to the city centre but still feel like you weren't in a particularly touristy area. We were given some great tips on where to go when we arrived too. We'd certainly recommend it.