We stayed in this house for almost 51 days due to the coronavirus, the house is very nice, clean and tidy, it has a private lawn where children can play, the landlord and his family are living on 2nd flood separately (so technically it’s not a detached house), so might be bothered to those who cared privacy, but the landlord act quickly on our calls (such as the oven was broken down, the landlord fixed it in a day; Their dog sneak to our lawn, so we called the landlord, and he act quickly to bring the dog back). The house has everything you need from kitchen hand mixer to Bluetooth speaker, and the landlord will hand us with cleaned bed sheets and linens for every two weeks which is really needed for our long stay. Right opposite the house, there is a construction site which operates during the weekdays which can be noisy and sometime dusty, but it didn’t bother us too much. So it was quite pleasant during our stay for such a long period.
So we thought our story ended here, it soon becomes a nightmare to us right after our checkout. Two days after we checking out, the landlord texted us, saying that the house was left in a “disgusting way”. We were shocked by this text, because in order to keep the house back to what it was, we spend two days on cleaning this house, so one of my family members called the landlord, and drove all the way back to the house figuring what was happening and found out obviously we left some bottles in the kitchen, so my family member spend some time to collect the bottles away and did another cleaning.
So, we as a group of family including 2 children, stayed in the house for 51 days. Because of the coronavirus, we were afraid to have meal outside, so we had to make food by ourselves in the kitchen, and we also tried to keep less contact with outside people, so we didn’t ask for cleaner to clean the house, we cleaned the house by ourselves. The house only has few simple cleaning equipments, and during the stay, the landlord only left us with tiny bottle of detergent and two extra rubbish bin bags, we asked for extra rubbish bin bag from the landlord, the landlord only provided us with 2 extra, so we didn’t bother to ask for more, we bought tissue paper, plastic bag, dishwash and laundry detergents all by ourselves. We did our best to keep the house clean and tiny, but we also admit that we might didn't leave the house in a condition what it was look like form the first day, and if we really broke something or used things in the house in an inappropriate way which left with unacceptable stain or such, we were willing to compensate that, but things simply got wear down if you use them long enough and the quality of those things were also very mattered.
Then, two weeks after, the landlord send us a file with a whole list of the problem with 20 pages! Including numerical problems with missing items such as plates, bowls, glasses, and spoons that we were not aware of (we didn’t steal them and what do we do with those items?) and wants to replace the whole set saying it’s difficult to buy one, problem like stains that leave on the frying and cook pan cannot cleaned away (but the problem is if you cook, there will be stain, the only way not to leave stain is not to cook), problem like one IKEA cork hot protection base was broken (it is really the problem of its quality and it also looks very cheap, we just used it in a very normal way), also problem like we left with some scratches on one of the table which we realized.
So it looks like our communication with the landlord will be continued, all I want to say is as guests, we tried our best to keep the house tidy and clean, but given a big family with two children living in a house in a such long period during such special public health crisis, keeping the house in a 100% perfect condition is not possible; Airbnb landlords raising compensation requests to their guests for those reasonable issues is also understandable, but in a such unpleasant communication way, such attitude and wants the house to be perfectly new and untouched is unacceptable and impossible. During our stay, we paid over Ten Thousand euros for staying at this house, we also gave the landlord with a whole box of surgical masks because we heard they only had few and we didn’t ask for anything back (surgical masks were sold very expensive during the time, and even extremely hard to buy one), after checking out, my family member even drove all the way back to the house again to help cleaning and meanwhile bearing with landlord’s complaints. The whole communication after checking out only left with us a nightmare, and we were very worn out by this! It’s just too much!!!