Ulrik had great communication throughout my booking and check-in process. The apartment, however, was far from comfortable, clean, or quiet (due to very loud nearby construction). Upon checking in, I made my way up the tight staircase and pulled out the drawer under the bed to find an iron, but instead, I found a yellow-stained pillow with black bug-looking particles on top. I immediately sent a note to Ulrik requesting a full refund, as I no longer felt comfortable placing my head on any pillows in this apartment. Though Ulrik did offer to change the one pillow and offered to refund a portion of my stay, I was deeply disheartened (and quite frankly disgusted) by this experience overall. Needless to say, I did not stay and ended up booking a beautiful apartment in another location.