There was a bit of confusion about where to pick up the keys, however this was made up for with a complimentary taxi to the apartment, which was greatly appreciated. Apartment was clean, tidy, well presented and well located. We were greeted by an enthusiastic member of staff (sorry can't remember his name!) who waited for us at the apartment despite us being delayed and gave us some excellent recommendations on where to go for food and drinks in Lisbon. We had an amazing trip and would definitely stay here again! Thank you.