Our family of 5 (two 21 year olds, one 16 year old and parents) stayed there for 5 nights over Christmas. The place was exactly as advertised and described. The location is terrific (as long as you don’t mind climbing the stairs or climbing up several stairs to get to the heart of old city). Ana and Paulina arranged our transport - which I would highly recommend since the access to the street is limited through a card. There was a nice restaurant Sao Jorge right down the street for quick meals. And the supermarket is super close as well (though the elevator was mostly broken). We walked every where including to the Hard Rock Cafe which is a frequent starting point for some tours. Ana and Paulina were super responsive via the App - even on Christmas Eve and Christmas Day. Overall, we really enjoyed our stay and will plan to stay here again once we return!!