Henrique & Pedro were very responsive and thoughtful. Although I didn’t meet them as I arrived 1 day later, my sisters met Pedro who helped moving their baggages. He was so nice that provided them detailed information during check in. Indeed they had sent us lists of tips even before the trip. Unfortunately we came across the rail workers’ strike that had slightly affected our train to Sintra. We asked Pedro about train to Porto situation, who kept us posted and advised different alternatives. Luckily we could depart to Porto as scheduled. We enjoyed the stay in Lisbon. Thanks a lot Henrique & Pedro!