There was an initial hiccup as we were waiting at the gate for a while before Paulo came.
Thereafter it was all smooth. Paulo gave us a bigger roon as we were with a baby and also explained us about the city, area and things to do, places to eat etc. They even gave us lift for a restaurant for dinner on the night of arrival.

The wifi does not come in some rooms and the kitchen.

The location is good and close to the cathederal. Tram 28 is at 5 mins walk. The rooms are clean and kitchen well equipped.