We didn't get the opportunity to meet Eliana but the communication with her was quick and efficient before we arrived. She was very thoughtful to leave a bottle of wine for us upon arrival. We did meet her fabulous "house manager" Teresa when we checked in. Teresa was so helpful and kind and very warm. She also gave us some great local tips which we appreciated. Our messages were always answered within minutes by Teresa.
The apartment is spacious, clean, comfortable and safe. The location is excellent and you can't possibly get closer to the the tram line.
Definitely recommend this space if you are traveling to Lisbon.