I chose this place based on the multitude of good reviews it had accumulated. Unfortunately my stay was plagued with issues. Upon arrival, there was a miscommunication as to where/how we could get the keys. We were told that the keys were in a lockbox, but we discovered no such lockbox when we arrived. We were also not given any other codes/instructions. We had to wait a while before someone else let us in. Inside, the building and room are extremely old. The quality of the decor is comparable to an American motel room, but more colorful. The bathroom locks do not work properly. We quickly dropped our stuff down anyway and went out; when we came back, we discovered that there was no wifi. We were given a wifi name and password, but we could not find the wifi name. There was also no hot water in the bathroom, so we could not take a shower. There were also ants and mosquitos. When we reached out to Fran, he did not respond. He simply ignored our messages and instructed us where to leave the keys the next morning (we were only staying one night). Overnight, we were bitten by mosquitos, and did not sleep very well. The windows are also not soundproof against the traffic outside. Overall, it was an extremely disappointing experience, especially considering that we were charged almost £70. If I had to go to Lisbon again, I would stay elsewhere.