Susana's apartment is excellently situated in a beautiful, vibrant area of Lisbon. It is close to restaurants and public transport, as well as within walking distance of the centre. The apartment was very clean and as shown in the photos. There was an issue with faulty furniture but this was responded to very quickly and happened on our last day so didn't effect our trip. Susana's colleague who greeted us was lovely and very helpful on our arrival as well.
We did have some problems with check in. Our flight times were changed a few days before we arrived which meant we would need to check in later than 8pm (we would arrive around 9.30 - 10.00pm). When we first asked Susana if this was okay we could tell that she was annoyed at our arriving late which was a bit off putting. I don't think she realised it wasn't our fault but it still made us feel a quite unwelcome. She said we would need to pay extra for a late check in (around €21) as her colleague would need to stay later to let us in which we were happy to pay. I understand that some people will ignore the check in times before they book and this must be extremely annoying for hosts but I think the initial response to this genuine situation could have been handled a bit more professionally.
Having said that we had a great time in the apartment and communication with Susana was always prompt (especially considering she was away when we were visiting). I would highly recommend staying here to fellow travellers.