The communication was good before we arrived to make sure that someone was there to meet us. Nuno was very nice and did a great job showing us the place and helping us plan our day in Lisbon. Nuno helped us carry our suitcases up the stairs. The room was clean and they were very generous with the shared food in the kitchen (cereal, milk, bread, etc). There are seven rooms there so there will definitely be other airbnb guests, but there are 3 bathrooms and that was never an issue. The only thing was we were there on 2 extremely hot days and when we asked, were told we would get a fan left in our room. But there was no fan when we got home and it was too late to ask.