I arrived late night which was accommodated by a self check in arrangement. It was a bit confusing to find which apartment was Fran’s (as they weren’t numbered), but help was available. Unfortunately the power had gone out the day of my check in. I was offered a full refund and it was clear Fran was concerned with offering me a pleasant stay regardless. Location is about 20 minutes walk from central lisbon and the room is exactly as appears in the listing.