Ana was very welcoming, flexible, and hospitable. The apartment's location is PERFECT! The number 15 tram (to Belem) departs a block away and the number 28 tram (through Aflama) departs about two blocks away. The metro and a small supermarket are also within 2-3 blocks and the castle within walking distance with manageable hills. I did very little on Lisbon and couldn't ask for a better place to stay as a married couple with an 8-month-old baby. Ana also provided a high chair and bed/cot for our baby. It was a fabulous stay!