Joana had excellent communication leading up to and during our stay at their place. The location is good in that it is right beside the tracks of a cute little tram within good walking distance to Mercado de Riberio (100% recommend to check out the Time Out Market inside..yum) and many other places. However, there is a lot of bars and cafes on the street were the apartment is located and it is quite noisy at night. There is no AC in the loft and only one small window to open in the bedroom that opens up onto the street, and it can be noisy and there is a window above the door to open. The loft is very nicely renovated/decorated, but it is stuffy inside with no AC/airflow unless you leave windows open which is loud...so we didn't care for that. They did have a small fan which helped. Overall the bed and linens were comfortable, the check in was seamless and the communication was good the city location is good if you aren't bothered by a noisy street at night.