While we didn't have the pleasure of meeting Irina and Ricardo, they made sure we were met by Sofia, who was very gracious. They made sure we were met near the apartment and escorted. When we arrived, the apartment was spotless, beautiful and very convenient. You can get to scenic places by foot and it's very convenient to public transportation. Great space to get to restaurants where some great Fado music is performed. At night I would lay in bed and you could still hear Fado in the Lisbon night. This apartment will not disappoint!!!