Ana was very welcoming, however we were put in the living room instead of bedroom we had booked. The window was open and there were lots of flies (lots)...but, we shooed them out the window with a little bit of creativity involving flailing a towel about:). It was a very last minute booking for an impromptu trip up from Porto and our expectations were not high. Ana was very friendly and aside from flies, it was clean. Also there is a very sweet kitty! Easy to reach metro on foot and about 20 min to city center.