To put it simply the lock on the door was broken and therefore this apartment was unfit to be rented out. First of all, you are renting from a company and not a person. A few days before arrival I received an email with “check in instructions” it stated we had to pick up the key from somewhere else (which I knew from before I booked this place) but then the message went further and said that the door to our apartment was “tricky” and that all we would need to do was to “apply a bit more force”. And that the lock was “going to be changed” That was the understatement of the century.
This door was not “tricky” it’s straight up BROKEN. The lock will not open. My friends and I had to spend about 10-15 minutes every time we wanted to get back inside trying to insert and jiggle the key until we got lucky with the right combination and were able to open the door.
Upon arrival when we discovered this broken lock we immediately called the company to let them know that we can’t get into the apartment, they made every excuse under the sun but eventually said that they would send someone to help us open the door. No one ever came. After 30 minutes we were able to get the door open ourselves. The next day we called again about the door issue and to ask when the lock was going to be changed (as they promised in their email), we were given another bullshit answer.
Overall, I don’t believe that this lock is ever going to be changed and I think they’re just stringing people along. We were informed of the broken lock on a Monday and we’re made to believe that there was no locksmith that could have come to fix the lock throughout the rest of the week and by the time we checked out we were not informed of any plans to change the lock the following week.
This company seems untrustworthy and I would not rent from them or recommend them to others