Communication was great until we got there, we made it clear that we will be there at 11:30 am waiting for Marta, Marta arrived 1 hour late then Joao wanted to blame us for the "miscommunication." When we finally met Marta she was very welcoming and nice, then we forgot to mention that we had one extra person that booked last minute to come with us. So the whole time we were at the apartment Joao and his assistant Marta were harassing to get the 68 euros for the extra person. Even though there wasnt an extra bed made for him. We mentioned that there was mold in bathroom and that the only shower had a broken shower head. One thing that I enjoyed was the location of this Apt