Lots things that could have made this a better experience. Telling us about the construction going on, keeping us informed with updates, sweeping up the mess on the porch, checking to see how we were doing with our stay, providing toilet paper for a 13 day stay..., the ball was dropped so many times. It feels like we rented walls and were treated as a business transaction.
You run a business of hundreds of apartments around Lisbon and Porto. If this is a reflection of how you do business regularly, then your business is on track to fail and you are going to have unhappy customers/renter.
Ps. your title description of the property didn't describe at all what we expected.