“Window of the World” was a nice apartment in which to stay in Alfama, which, in our opinion, was a much nicer area than Baixa and only a 15-minute walk from the main square. Alfama is more ‘olde-world’ than Baixa with many different restaurants and a really nice vibe about the place. Communication with Susana in the first instance was reasonably good, but proved more difficult on the day of our arrival, which wasn’t really Susana’s doing – we didn’t have access to internet or phone contact and it made finding the apartment from the metro station a difficult task. Because of this, no one was there to let us in as it took us longer than expected from the airport. (Being provided, prior to arrival, with a map would have helped). Thank goodness for a kind Portuguese man on the street who rang her for us and Susana was there in 5 minutes! She was a very friendly host! There were a few things we found a bit disenchanting. Be prepared for a hike up to the apartment – it’s on the 3rd floor (no lift) and the staircase is narrow. The bedroom was on the 4th floor, inside the apartment, and the staircase was narrow and steep at the bend. Small children could easily slip if a couple with children rented. Even though two heaters were provided (one downstairs and one up), we found them inadequate in heating the apartment and we were cold. Despite a washing machine being a feature of the apartment, we could not work it and assumed it was de-activated. Aside from these, we enjoyed our few days in Lisbon.