Starting from the check in night, we stand in front of the building, on the street, for nearly two hours, until finally someone came to open the doors, for us and another guests.
Second, description of the place is highly inaccurate, never mentioning that apartment is SHARED with another people, total of SIX rooms. Then, we couldn't entered our room for 15 minutes, and waited in front of the apartment. When we finally got in, room was not cleaned and the guy who came to open the doors and let us in the apartment quickly went over the room trying to clean it (we have the video and pictures if needed to share with Airbnb).
When we talked with one of the employees or host, during this whole "check in", at the end we told him about the issues and how unhappy we were, we asked for a refund, but then he became mad and started raising his voice and told us "you can either sleep or don't sleep, the choice is yours, but now we cannot talk about refund, i need to check about it tomorrow, but now either go to sleep or don't, your choice, i don't care...". That was at 2 in the morning. Also, his English wasn't good and he was totally unkind.
We stayed there because we literally didn't want to end up sleeping on the street. Tomorrow morning we saw that the apartment and especially kitchen is not in the same state like in the pictures, overall hygiene is catastrophic - there is hair everywhere in the bathroom, no soup, people leave garbage, dishes and leftovers everywhere!! THERE ARE FLIES EVERYWHERE. Generally, what is in a pictures is a totall lie!! Doors of the room, when closed, still have a space between, so there's isn't total privacy and at one point, someone was taking our clothes from the washing machine leaving it out on a chair. Not to mention that the living room is not a living room - it's a drying place for people's clothes (WE HAVE PICTURES OF EVERYTHING) and All this got us fed up. From the start, it was stressful, far from clear description about being mini hostel, and not apartment as a whole, totally had negative impact on our whole Lisbon experience. Disappointing, disgusting and dissatisfying.