Tomas was very quick to respond when I had a last minute need to stay in Lisbon. His apartment was in a perfect location for getting around, and checking-in was lovely. The woman, Lourdes, knew I would want to do laundry and brought detergent over so I could. She showed me how to work the washer/dryer along with all the other electronics, and made sure I could set up wifi right away. She pulled out a map and started circling the best places to walk to, explained the metro. the apartment smelled and felt super clean.