**Luckily for me, this is the first time I'm writing a negative review on this platform. I feel I need to share with you my unfortunate experience with this apartment (and it's manager) because I feel politeness and honesty are crucial and necessary; specifically in an environment such as Airbnb**
Unfortunately, our stay in this apartment wasn't what we were expecting for two main reasons: we didn't find it to be a pet friendly space as it is listed, and the management company were rude to us on their communications.
After carefully reading the description and comments about this apartment, my husband and I found it to be the right place for us to stay for 8 nights with our cat, Crunchy. Despite this listing showing as a pet friendly space, it is nowhere detailed that it is in an area where several stray cats live. Unfortunately, these cats make use of the apartment's terrace and wander around the terrace as they please. As our cat was significantly stressed by their presence, meowing, crying and hissing, we decided to write an email (read below) to the management company the same day of our arrival asking for help. Here's what we wrote: "Hi, Thank you so much for receiving us and giving us some parking tips, we very much appreciate it. Unfortunately, we need your urgent help. We were wondering if you could somehow help us relocate to another accommodation. Is there any chance you have another apartment available? Our cat has spent the entire time he has been in the apartment either growling, hissing or meowing at every cat passing by. If I’m completely honest with you, the whole point of renting this apartment for our stay was so that he could have some outdoor space, but it seems that he isn’t dealing well with the characteristics of this place. As I’m sure you understand, this situation isn’t optimal neither for our cat, us, nor the neighbours. We were not expecting to have other cats around the apartment area -as we wouldn’t have booked it- and taking into consideration that he is unhappy and that we are spending 8 nights here; we are quite stressed out and in need to find a solution as soon as possible. Please, let us know what you think and thank you again for everything that you’ve already done to accommodate our needs. I’m really sorry to be asking for such a major thing. This is the first time I’ve found myself in a position like this with an Airbnb and I’m not sure what the best way forward is, but I don’t see how this will work for the next 8 days. Looking forward to hearing from you"

We did not receive any responses, so we decided to go ahead and write again asking for a follow-up for which we received the following answer: "Dear Anna,
We are very sorry to read that your cat is not going well with neighborhood's cats. If you are used to travel with your cat, how didn't you figured out that there will not be other cats in the area? It's a very common pet in every cities. Cats are territorial animals and they don't like to share their environment with visitors. We can tell you so, as we have a cat and a dog in our office. Anyway we can't assist you finding another accommodation because we dont want to take the responsibility to find another property that doesn't fit your cat's expectations.We want to let you know that you will not be refunded of the remaining nights.We wait for your confirmation if you moved somewhere else or not.Thank you for your understanding."
We felt frustrated by their passive aggressive wording and unhelpful message so we decided to share our disappointment by writing the following: "Dear Happy Stay manager, Thanks for getting back to us. I wish I could say I’m happy with your message but it sounds like a lecture that we don’t need. We are well aware of the territoriality of cats as we have traveled extensively with ours. Although we understand that cats are a feature of many cities, we were careful to read through the property description and reviews first, and it simply came as a surprise to have additional wildlife making use of the property’s terrace. We wrote the original message from a place of concern for our pet’s wellbeing (which as pet owners I’m sure you understand) not of disapproval with the actual accommodations. We understand your reluctance to help us relocate or refund our money, and we will stay through the end of our reservation as planned, and make the best of it. Please note that Michelle has been quite helpful and responsive, but your choice of words in the email is extremely disappointing. Stay safe"
Overall, I wouldn't go back there as on top of what I have described above, the apartment's heat wasn't working and we had to plug two electric portable heaters that would often switch off the entire's house electricity. The apartment also has loud neighbours both on the top floor as well as on the left side (a family with a kid) which has not helped make this experience any more relaxing and/or pleasant.
To conclude, I felt that with some more empathy this situation would have resolved quite differently. The apartment itself is quite nice. The views are spectacular, the neighborhood is perfect for exploring the city, and we arrived to find everything clean and ready. With more positive communication with management I would not be as frustrated and disappointed and I would not have had to put the effort and energy into having to write this long review.