Great communication with host Alessandra. We had an issue on checkout day with the lock breaking on the cupboard to keep your personal items in for safekeeping and they showed up within 10 minutes to fix it. Everything was as pictured in the photos. As other reviewers have said, it is a climb up a narrow set of stairs so I don't recommend if you have accessibility issues. A bit of occasional street noise but that is to be expected. Two fans are provided and there is even a hairdryer in the bathroom. Great stay!