Susana and Andre were fantastic! Very fast responses, and even helped us try to get a reservation at a popular restaurant that we were hoping to try. Andre was there right on time to meet us for check in and had really helpful hints on navigating Alfama. The wifi also worked perfectly. You cannot beat the location and it was awesome to have a stocked kitchenette and coffee pot with filters! There was also a spot for our luggage to be stored after checkout because our train wasn’t for a few more hours. All in all, a great experience!