Lauren and Edouard are my worst experience of Air Bnb hosts in years using the platform. The flat was cold, uncomfortably so, with only a small and weak fan heater that really made little difference. I contacted them to say as much and they suggested using a blanket to stay warm, offering no further solution.
When I said I would not give them a five-star review if they were unable to improve the situation, they tried to kick me out of the apartment, same day, when it was already 4pm.
I don’t know Lisbon, don’t speak Portuguese and their attempts to do this obviously stressed me out. I didn’t know if Air Bnb terms and conditions allowed them to do this - it turns out they could only request I left, but their message read as if I had to leave straightaway.
I wasn’t being a diva in asking for something to be done about the heating. It was unpleasant being in the flat in the morning and in the evening. And I think trying to evict your guest under those circumstances is really poor customer service.
If they can’t do anything about the heating, they should not rent the flat November-February.
Otherwise, it is as listed. It’s a nice flat.