Andre & Ana both provided prompt responses to my queries . Andre wisely advised to get a taxi from the airport to enable easy access to the apartment which otherwise would have required us to walk up a steep incline from Rossio square with luggage. Ana sensibly advised using what's app to communicate & was most accommodating in staying late at the apartment to greet us on arrival. It was also fantastic to be able to delay our check out time & leave our luggage in the apartment on the last day as we had a late flight. The apartment was very clean & it was great having access to the washing machine & a corner shop was just a few steps away & Ana importantly told us it closed at 11pm.