We never met the owners of this Airbnb. Instead, we dealt with a manager, Claudia, who did not live nearby. As a result, we had to work around her schedule to check in (3:00 precisely), could not leave our luggage early, and she was not responsive when we needed assistance.
We managed to lock ourselves out of the apartment (which Claudia warned had happened with others as the key situation is tricky). When we texted Claudia (embarrassed but assuming she would come and unlock the door) she responded (about 30 – 45 minutes later) that she was too far away and a locksmith would come and get us in when he was available and that we would need to have enough cash to pay him. She also told us that he might not be able to fix the problem and told us it was our fault and that she had warned us (which was true). We texted the owners, who responded immediately with their apologies, but they did not help us and instead told us to deal with Claudia. The locksmith finally came around 10:00 pm (five hours after we locked ourselves out) and was able to get us in the house and we paid him 125 Euro in cash. Although it was our fault for locking ourselves out, the situation was not handled properly and led to unnecessary stress and expense.
The owners have texted us regarding our Airbnb review and said they might be able to offer us some compensation, but they were unable to give us an answer until after the Airbnb review period expired so we cannot say at this time if they will compensate us in any way.
Otherwise, the apartment itself is largely as advertised - the kitchen works well and the bed was comfortable; however, be aware that the shower floods the bathroom (as Claudia warned), the bathroom sink is actually a trough and does not hold water (my husband shaved in the kitchen sink), and the steps up to the loft are tricky and loud at night (no sneaking off to the bathroom).