We were welcomed very warmly, and assured that we could call if further information needed. We did feel that it might have been helpful to have had a little more info about the flat, perhaps as part of the printed information, but we had no problems working things out. the flat was fine, absolutely ideal for our needs, and everything was very clean and neat. We did feel, however, that it might have been helpful to have known just how steep the stairs were up to the second floor, as we both have "dodgy" knees, and we did manage, but for some people it would create considerable difficulties, and, indeed, at the end of a long day walking up and down the hills of Lisbon, climbing the hill to the flat, and then those stairs, well it almost felt like the straw that broke the camel's back! We did love Lisbon, and the area was fine, with little shops and bars and restaurants used by local people, and a good coffee shop further down the street. It was an easy walk to the main squares of the city, and we were happy with the location. Some might feel that it is shabby and scruffy, but it is a residential area with lots of local people and we liked it. We had a lovely week, and will be returning to Lisbon, hopefully, at some point in the future.