Lookout Lisbon was my first hostel experience and it was much much better than I had thought. The beds are very comfortable with superclean sparkling white bed sheets, pillows and blankets. I found the bathrooms clean all the time.
I was in a 9 bed spacious well lit dorm with 8 girls from Finland. I was most impressed with Fabio, a courteous and helpful youngman, who runs this hostel along with equally motivated and helpful colleagues Rita, Eliott, Fransecu (who organises walking/cycling tours or Sintra tours) and others whose names I am forgetting now. I saw them all working round the clock, in shifts, attending to all the guests. They took out time to answer our queries about which tour to take, where to find food, how to find transport etc.
The breakfast provided is wholesome - bread, cake, biscuits, cornflakes, muesli, juice, tea, coffee, hot milk, cold milk, soya milk, marmalades and many jams, cheese and cold cuts - and best of all, Fabio and others serve it with love.
There is a kitchen with all gadgets making it possible for the guests to also cook. There is a fridge in which we could label and keep our eatables. Tea and Coffee are available all through the day at no extra cost. It is very good value for the money we pay to the hostel.
It's a very friendly place. It was Fransescu's birthday and he being Italien, made Pizza for everyone in the hostel that night. Happy Birthday Fransescu (I hope I spelled your name correctly).
I saw every guest being well attended. In the evening,everyone would assemble in the living room for a hearty chat and the hall was full of jokes and laughter. Elliot is usually on night duty and he entertained us all with his Magic - very impressive.
All the residents of the hostel were also very nice and friendly. All the girls cooperated with each other in the Ladies Bathroom with the Hair dryer or handing the towel etc. etc.
Cleaning ladies came daily around 11 am and the hostel was always clean.
Thank you Fabio and all in Lookout Lisbon for making my stay memorable. Thank you for guiding me to the Castle, Pingo Doce, Metro, Hop On Hop Off tour and to Vegetarian Food....thanks and best wishes for 100% occupancy all the time.
I don't have any suggestion for you to do better....you are already doing your best.