First I’d like to say that my experience may be unique because they didn’t have to do with the unit specifically.
However, my entire trip to Lisbon was ruined. So we had a coordinated time to meet with Lurdes who was giving us the key. Do note that my sister and I specifically chose a train arrival that did not conflict with their late check in fee (after 8pm) so we shortened our stay in the Algarve just for that. Then as we’re showing up to the apartment, she messages me and says she got the wrong keys. After travelling all day I was annoyed but thought it wouldn’t take more than 15 mins. However she then told me it’d take 30-45 minutes but my sister and I ended up waiting in the heat for more than an hour.
The next morning at 5:15 am someone was trying to open the unit until 6:30 am. I was in the unit with my sister - we are both two females. Do note that the hallways in this building are dark - there are no lights unless you’re on the outside. So whoever was trying to open the unit woke us up and when we tried to look out the peephole we couldn’t see anything because it was so dark. And they didn’t stop for over an hour even though they could hear my sister and I in the unit. We were very afraid. My sister left a day before me so the second night I was in the unit by myself and I could not sleep because I was genuinely afraid that someone was going to come in the unit, or at least try to.
My experience was not great. However as you’ll probably note my situation was circumstantial. The unit is in a great and accessible location and I’m sure there’s a lot to do in Lisbon. I just had a bad experience.
Remember Lisbon is very hot in the summer and there is no ac in this unit and if you keep the windows open you’ll get mosquitos and be eaten alive (as we did).
Just sharing my experience. Lurdes and mafalda were very responsive. I don’t think they understood how scared we were when someone was trying to access the unit but I do understand that it’s out of their control and that’s just a reality of being within a bigger city.