It was difficult at first as we did not have cell coverage in Portugal so checking in proved to be a challenge. We were lucky to find a cafe with wifi to send a message to the owner. Their could have been more communication before arriving to help alleviate this problem. We found the info. they left in a book (in the apt.)about how to get to the apt. from the airport by subway would have been nice to have sent to us before the trip so we could have it when we arrived with clear instructions of how to check in. The apt./unit is as it is shown in the pictures. It is modern, clean and in the heart of Lisbon. If you have any walking issues, this isn't the unit for you as there are a lot of stairs and no elevator. The bed is comfortable however the pillows were not. There was nothing to the pillows so it was like not having a pillow at all. We loved keeping the windows open at night to let a breeze in (as it gets warm up there!) The fan was good to have too. We put the fan in the bedroom as we slept. It was noisy with windows open until about 1 am. This did not affect us as we were so tired from the days adventures! There were books about Portugal, as well as maps, suggestions for places to dine, ect. to help you get around. The wifi was ok. It worked well for the most part other then when we would face time with our kids. It was enough for them to see we were ok but usually a bad connection. It was well equipped however we didn't make any big meals-just breakfast and sandwiches. The market is very close by and has everything that you will need. I really liked the cleanness of the unit. It was more then enough space for the two of us so we were very comfortable. I think it is great for couples or 2-3 adults traveling that want a more authentic experience but still the modern day necessities.