We stayed in the apartment for three nights. We were allowed to check in quite early: as soon as the cleaning lady left, around 12:30pm, which was very accommodating. We got the keys from the cleaning lady and never met Elsa, but we spoke to her son on the phone and he asked us several times whether we needed anything. He was also fairly quick in responding when we contacted him throughout our stay. The location of the apartment is excellent as it is very close to major attractions, such as the Se and the Pantheon. Toiletries and towels were provided. The only inconvenience was the shower: the water would get cold after a few minutes of showering, no matter how hot you set the boiler to be. Also, the shower head holder is broken, so you need to hold the shower head in your hand as you're washing yourself. With regards to sleep quality, the bedroom tended to get relatively hot as there is no air conditioner and we found it to be somewhat noisy at night and in the morning.