This was one of my first stays in an Airbnb - and the first outside the U.S. Manuel was great and was always extremely quick to get back to me and really made the pre-arrival and check in process simple. As soon as I arrived, Manuel was there in the apartment to welcome us. He was also accessible via text message, which was helpful as well.
The apartment itself was very nice. It was spotless! It was bright, well decorated and comfortable. The location was perfect! A short walk to pretty much everywhere we wanted to go, with a big grocery store up the street and shopping extremely close by, including the main shopping area of Baixa. It was also nice to be in an area that was relatively flat given the steep hills throughout the city. Manuel also had a nice binder for guests with instructions on how to use everything including the TV, washing machine, air conditioning, etc., along with a very helpful list of recommended restaurants. I would highly recommend this apartment for anyone looking for a very nice, exceptionally clean and convenient place to stay!