Elsa and Rui were super helpful, quick to respond to communications, and even offered some great suggestions. The best bonus for me was that they even arranged a ride for me from the airport upon arrival - hugely appreciated! The apartment is very charming and spacious, located in a very desirable neighborhood, but still off the main path enough to be quiet. Everything you could need, and a great place to stay. Another nice surprise was the pocket wi-fi they offered, something I'd never experienced, but that saved me a bundle on cellphone roaming rates. I'd recommend Elsa and Rui's place to anyone considering visiting Lisbon!