Filipa was always very communicative and everything worked smoothly. I as was there together with some friends but had to bring my 6 month year old baby it was good to have a separate room/apartment. Very convenient since it was in ground level. Small but perfect for me mostly sleeping in the apartment with bed, shower, toilet and a small pentry. Alfama though has a lot of hills so it was bit difficult to walk from the apartment with small stroller.