I contemplated giving a two star rating because of the abysmal customer service we've experienced, but the property is excellent, clean and unique. GuestReady, goes against everything I have enjoyed about the personal service of an actual Superhost. Meeting someone who owns the property and knows everything about the area is 1000% better than having a jobber meet us and give us a pamphlet with supermarket information and some restaurant suggestions. I also can't imagine a real person connected to the property suggesting that we pay to replace towels that we had to use to clean up a mess created by a clogged shower drain. A real Superhost would have thanked us for mopping up the water from the hardwood floors. Also, a Superhost would have corrected our internet problem immediately and not waited until the evening before our checkout date to admit that it, indeed, was not working. This is the kind of customer service failure that I'm used to experiencing from a cable company but have never experienced with Airbnb. This is a good property and I hope that GuestReady, if this is the wave of the future, figures out that most people use Airbnb because of the personal service given by actual Superheats.