We arrived earlier than expected, but were quickly greeted by Liliana's associate Sophia who was friendly and helpful. She allowed us to store our luggage in the apartment and guided us to a café where we could relax while our room was being cleaned. She allowed us to check-in early so we could make the most of our time in beautiful Lisbon. We had a problem with the water heater on the morning we left. Sophia answered our call right away and we were able to resolve the issue ourselves with her instruction over the phone. The apartment was small, but nicely decorated and had everything we needed. The location was absolutely perfect!! I am so happy we decided to stay at Liliana's!!