Absolutely lovely flat at the best location. But the most unwelcoming place I had stayed at. I asked if I could checkin at 2:30pm, where the host had said yes to. But as I tried to sort out checkin a number of times, she kept reminding me in every communication that the "early" checkin was a "courtesy", as if I didn't have the right to be worried about it. The host gave me a number of someone who would be waiting for me that I called several times and texted at least 6 times over 3 days and only managed to reach them once I was 30 mins away from the flat. This made for a stressful checkin. The host also kept referring to a set of rules, which were apparently different from the ones on airbnb. She claimed she had sent me a list, but since I use airbnb through the app, I didn't see anything extra in the communications other than what was on the rule list. My suggestion would be for her to add her list on the site and let people see what the expectations are before they book the place. On our last day, I left my purse in a taxi that the doorman has called. I emailed her to see if she would be able to help me track the taxi (by giving me the number of the reception, since I had already left Lisbon). Instead of any helpful advice, she wrote back that I shouldn't have asked for help and talking to the doorman was "forbidden". Apparently this was against the rules. And she said I must go back and tip the doorman. I found her reaction both extreme and unhelpful. Apparently not talking to anyone around the flat was also one of the rules, which again isn't on the airbnb set of rules. Finally no basics are provided, so no soaps, shampoos. As someone who has stayed at over 50 airbnb/couchsurfing places around the world, I found this experience quite stressful and unnecessarily patronising.