João was fabulous. He met us early (we arrived in Lisbon on a early flight) and allowed us to store our baggage until the proper check in time. He showed us around the area and suggested good restaurants and which sites to see. When we got back after check-in time our baggage had all been taken upstairs. The same when we left, we went out for the morning and when we arrived back to collect our luggage it had all been stored downstairs for easy collection. He also took our son down to the police station to report the loss of his camera (he left it in the taxi) and stayed there to translate his statement from English to Portuguese. Alfiya was also very friendly and communicated very well in English. The apartment was very comfortable and had everything we needed. It was in a perfect location, close to everything but on a nice quiet street. We would definitely stay there again. 😊