Apartment was just as pictured - it was EPIC. In fact, this building is right beside a public lookout point - which means you get the same view that all of the tourists come up the hill to see. It's unbelievable (if you can squeeze onto that tiny balcony). We never saw our hosts, as they had someone else let us into the apartment and show us the place. They did however, leave us a nice bottle of red wine and some cheese, which was a real treat after a long evening of travelling. Hosts were responsive when I asked questions (like the Wifi password). The only (minor) issue was that the hosts promised they would hold our luggage for us (we were spending the day in Lisbon), and then were out of town when we went to check out. This almost turned into a big issue since the Lisbon train stations have sparse luggage lockers...