Great location and clean apartment, which was convenient for transportation, dining, and accessing all of the main sights in Lisbon. However, plan to bring all of your own toiletries and provide an accurate arrival time for check in, otherwise you’ll be charged an unexpected fee (I was forced to pay 15 euros for arriving 45 min past my expected time, due to long non-EU immigration lines at the airport). The host provides a concierge person to help with check in, in which another customer service phone line is given, but they were not too helpful (gave us wrong info about storing luggage). If anything needs repair in the unit during your stay, don’t expect any resolution. For example, the toilet seat was broken and the bathroom door would not close, so I shared this information right away and while there was acknowledgement of the issues, nothing was done. There is also no flexibility in check out time at 11am, so make plans accordingly (use local luggage storage options). Lastly, the apartment unit door lock was nearly impossible for me to open (must unlock from inside and outside of unit), which added some additional daily stress.