I did not have the chance to meet Ricardo but he was super kind, helpful and communicative. The place is really nice, great location, cozy room with a beautiful room in the second floor, a small shared bathroom in the first floor, everything perfectly clean, which is super important to me. I interacted with Kinji, who helps Ricardo on keeping the place pristine and with guests, and he was fantastic, extremely nice and always making sure I had everything I needed. I really enjoyed my stay and if I visit Lisbon again this will be the place no doubt. Super recommend it!!