After a one hour flight delay and a strike of customs officials at the airport, we couldn’t meet Ines at our arranged meeting time and place. She was so generous and kind and collected us from the airport and took us to the apartment in Alfama. We couldn’t have been happier on arrival. The place was spotlessly clean and exactly as shown and described. Ines is a genuinely warm and thoughtful host and we felt so well looked after. She gave great tips on sightseeing and restaurants and we would recommend booking her apartment without hesitation.