She speaks english using the phone translator. She waited for us late at night due to our flight being delayed. There are quiet hours so be aware that you can't use the bathroom late at night or very early in the morning because there are other guests in the apartment. No portable ac in our room but it was cool the entire time we were there with a fan. We got everything we needed. The area she is located at is safe. There's a grocerh across the street. The building also has a lift. We enjoyed our stay.