The apartment was was clean and comfortable. We slept peacefully every night in an old, beautiful Lisbon neighborhood. Communication was great, and we were picked up at the airport, given a brief driving tour on the way to the apartment, and helped with our bags up the stairs for less than the cost of a taxi. I should note that the apartment is located on the top floor with no elevator. I don't mind the workout, but I know it might be important for some guests. Would stay again!