It’s a good flat in a nice location but it’s loosely managed.
The flat is as in the photos and in a good location. The beds are comfortable and it does sleep 6 people, the living room is spacious as well. However the internet is slow, it can only support 1 person being on zoom/ in meetings. When we arrived, we found it well cleaned, and there were clean sheets and towels provided. It’s located at the very bottom of Alfama so it means every time you are coming home you are going downhill which is nice and it also has a train station nearby. It also has quite a few restaurants and cafes nearby.
Having said that, I think the onboarding could have been better. It’s worth mentioning we got welcomed by Raquel, not Sofia. Raquel arrived 30mins after the time she said she would arrive and when she met us she just said “I don’t have internet on my phone, sooo…” and proceeded to open the door and show us the place. It felt a bit rude and that it’s a family run place and she couldn’t care less. We had an issue with the boiler where there was no hot water for the first night and they promptly called the cleaner who fixed it, which was great. On the other hand, we asked if we can get a basic kettle to make tea and we were told to just boil water in a pot on the stove. We also found a bottle of vinagre which was full of mold in the cupboard.