My biggest issue was communication and wifi.
As soon as I got to the Airbnb, I messaged Alex and they responded right away. Ten minutes later I sent Alex a screenshot saying the wifi didn’t work. No response.
1 hour later I sent another message following up on the wifi, sent a picture of my clogged shower (the drain clogged so the shower pan kept filling up- I had to stop my shower a few minutes in or else the shower pan would have over flowed into the whole bathroom floor), and I asked about the pull out bed- it was uneven so I asked how to make it flat.
4 hours later… around 10pm, the host finally responds. Wow. 4 hours?!!! I was only staying one night so they basically ignored my issues during the time it mattered. And all he/she did was send me another wifi to try and that didn’t work. He/she told me to try using a plunger in the shower bc it was too late to send someone (well maybe if you had addressed my concern when I initially sent the message, it wouldn’t have been too late). I messaged back saying the wifi they sent me didn’t show up as an option. They responded at 12:25am with another wifi option to try. I was already asleep by then and it didn’t show up when I looked in the morning.
HORRIBLE COMMUNICATION.
Also the place is TINY. The “second bedroom” is pretty dingy and I wouldn’t have booked this place had I seen it in person first. It looks diff in the pictures. You have to walk through the bathroom to get to it. The bathroom was tiny and uncomfortable. The kitchen was tiny and functional but there were no paper towels and I couldn’t get the stovetop to work. The only problem in the bigger bedroom was nowhere to put suitcase so we put it in the kitchen.
Overall the stay would have been OK if the host didn’t take 4 hours to respond to me. All Alex had to do was respond right away and say he/she is so sorry but nothing they can do about it or offer a partial refund or anything other than ignore me for 4 hours.