Let me preface this review by noting that we have been using Airbnb for at least 10 years & have never given a bad review. We’re pretty easygoing. We had two major issues with our stay. First when we arrived at our unit we discovered that it lacked basic supplies such as dishwashing liquid, pods for the dishwasher, napkins, paper towels, trash bags, a kitchen sponge to wash dishes, basic cleaning products. The trash can didn’t have a lid. I think most people will agree that when you book an apartment with a kitchen instead of a hotel room, one intends to use the kitchen & it is not reasonable to expect the guest to purchase the basic items that I listed. When I contacted Luziero Suites, I was told that those items were “not part of the contract”. In addition the “living room” furnishings were very sparse with only a small sofa, a tv & tv stand (no coffee table, one small side table). More importantly, a few days into our stay ( we booked for 7 days) we were watching tv in the early afternoon when a man opened our front door. He immediately saw my husband & didn’t enter. When my husband confronted him he said that he was looking for a man he met on Tinder. My husband asked how he opened our door & quickly walked away. My husband immediately went to the front desk & while he was reporting the incident, the man appeared. The member of the staff asked him how he got to our floor & he advised that he walked right in as the front desk was unattended lobby. After a heated exchange between my husband, the man & the staff, he left the premises. The staff acknowledged that he was likely a criminal seeking to burglarize the apartment. Later that night, a member of the staff came to our unit to inspect the door & it was determined that the latch was defective allowing the man to open our door without a key. Staff came back later & fixed the latch temporarily & gave us mechanical keys to use in addition to the electronic key. He said someone was going to come the next day to make additional repairs but no one showed up after that. I later sent a detailed message regarding the incident to Luzeiros Suites but never received the courtesy of a reply. Needlessly to say, we were very uneasy staying in the apartment after the incident. We have traveled to Portugal on multiple occasions over the past few years and this has been our only negative experience.