We so enjoined our stay at this apartment! It had everything we needed and we truly felt Susana went above and beyond as a host. Upon check in, she helped us bring all of our luggage up in the lift, and brought the majority of the luggage on her own as she said we should rest after our long journey with baby. The rental was set up with alot of baby items, including a bath tub, toys, a high chair and utensils, and a wonderfully appointed cot. The rooms were comfortable and she even provided space heaters since it was winter. We had a small issue with the electricity, and Susana was so attentive and responsive. She sent an electrician to tend to it the same day. She allowed us to check out at a time of our choosing since there weren’t other guests coming in after us, and check out was very easy—just a matter of leaving the keys in the apartment and closing the door. She left croissants, juice, milk, coffee, and tons of tea do us to enjoy. The location is perfect—in the heart of Alfama but not up steep hills, which would’ve been hard with baby. We won’t hesitate to return to Susana’s place and recommend this place to others (especially families)!