Would put this in between 3 and 4 :-) Filipe was very nice and easy to communicate with! We picked up the keys at a restaurant nearby and everything worked smoothly. The location of the apartment is very central if you like the bairro alto area, so we really enjoyed that. The pictures make the apartment seem a bit bigger than it actually is and we had some issues with the hot water (although Filipe was very nice and came by later in the day and helped us). After that one time, it worked fine. Wifi works great. We stayed there 2 friends, but would recommend this for couples or 1 person. All in all, it was definitely okay and I can recommend staying there if you care about budget and great location and don't care as much about the apartment's size / utilities. Thanks Filipe for all the help and a good stay