The apartment is run by feels like home, which is where the keys have to be picked up at first. Their office is about 2 km away from the flat. The check in was fine even though we arrived rather late that day. We got to the apartment at around 11 pm just to find out the power was off. At first we tried to fix the problem ourselves after reading the instructions, Which said that there was a power box with a marked switch to turn the power back on in case it was off. The box was nowhere to be found which is why we had to call the manager. She tried to help but seemed to be annoyed after a while. Understandable since it was really late. Finally we found the box which was hidden behind a canvas next to the door. Not very smart to not put that information in the instruction manual if you ask me. On the box there was no marked switch in sight. After an hour or so we were told to just go to bed without any power. The next day someone would come and help us out. That didn’t happen until about 1 or 2 pm after we called a few more times. Enough about the power fiasco. The apartment seemed to be equipment pretty good, although some of the dishes and kitchen devices weren’t very clean. Some even had mould on it. The fridge hasn’t been cleaned properly and the cupboards had some weird looking dirt in them. The bed was incredibly uncomfortable and made us wonder if they’ve forgotten to put some sort of coating on top of it. You could feel every single spring. The shower was full of dead mosquitos and the toilet hasn’t been cleaned properly. There were some nasty brown stains and toilet paper in it left for us. We didn’t dare to use the toilet brush, since it has completely changed its color from white to brown. The apartment itself doesn’t get any direct sunlight, which isn’t very clear in the photos. It seems like they’ve been edited, since it wasnt even close as bright as it is portrayed online. The terrace cannot be used since the smell of garbage is unbearable. There was trash everywhere and we even found some used pans and rotten eggs. Don’t ask me why. Apart from that, the location is super nice. It’s right in the middle of alfama. There’s Restaurants and cafes all around. A very vibrant neighborhood. In conclusion one can say, that the location was great, but the apartment didn’t feel like home at all.
Ps: we had an unwanted roommate as well. Luckily we saw the cockroach on our way out!