We did not get to meet Ana during our stay because she was on holiday at the time, but she was always available, responsive, and very nice. She answered questions quickly and always tried to make sure everything was going well. When we arrived, her friend Ines let us in. The apartment is exactly how it is in the pictures. It is very clean, organized, and colourful. There is a private bedroom with a bathroom inside (with a standing shower). The other room is the kitchen and living room combined. The kitchen has everything you need – fridge/freezer, microwave, stove (no oven), pots, pans, plates, utensils. There is cable TV and wifi. No air conditioning, but there is a fan. The inside of the apartment, even during summer, doesn’t get incredibly hot, so the fan is generally sufficient. The apartment is located about 15 minutes walking from the main city center (Baixa-Chiado). To get to the airport you can either take two metros or a 20 minute taxi ride. The closest metro station is about a 3-4 minute walk from the apartment. The area is generally quiet at night, but we did hear noise from the neighbors. I’m not sure if the walls are thin or the neighbors were very loud. There is a small, independently owned supermarket about 2 minutes away (closes at 20:30) that sells the basics. Note that the apartment is located on a hill, so you’ll either have to walk up many stairs or a hill to reach it, but this is true of many places in Lisbon. Overall, we had a great, comfortable stay and Ana is a fantastic host, we’d recommend staying in one of her apartments!