The apartment is very lovely, but I must say that the pictures do show it a little nicer or let's say newer than it actually is. Also the linen and towels could be of a better quality.
Paula was very nice and attentive before and during check-in.
I only got very disappointed since the hot water in the apartment was not working during the two days I was there and the way she dealt with it was not appropriate in my opinion. Hot water is something essential to have, not just a small inconvenience so some more attention should be given in those cases.
On check-out only her cleaning lady was there who confirmed to her over the phone that the hot water wasn't working in the entire apartment. Paula did not even come personally to meet me for check-out. She apologized for it by messages and asked what they could do to compensate. I told her that it would be up to her company policy and that I wouldn't be able to decide on her behalf. She said she will speak to her family and get back to me with a solution. She never did.
When I wrote her again about my disappointment that I hadn't heard from her, she started justifying the case and that all she could have done was trying to resolve it and that after I left the water was working fine. It is not at all about a refund / money, but the attitude of not trying to make it up somehow, whatever this may be, I find to be a very weak service and lack of commitment.