Hosts were very helpful on arrival. Our luggage was delayed when we arrived but they were very patient and met us on arrival. We were greeted with lovely traditional pastries and were given plenty of information about what to do in Lisbon. Apartment was lovely, very clean and much nicer than the photos. No air conditioning which did make it more difficult to sleep but there was a large fan provided. Located in a nice quiet neighbourhood right in the heart of the city. There are however a lot of steps to climb in order to get to the apartment so if you struggle with stairs I would not recommend. Plenty of restaurants right by the apartment too and a supermarket a 5 minute walk away.