I am debating leaving a detailed review, but would not like other travelers to have a poor experience. We communicated and had to meet in person to get a key. We waited for over an hour for access. There was no lockbox, which is unusual given all the other places we have stayed at which were very professional.
Once we got in, the house was freezing, there was no central heat, one space heater but electricity blew a fuse when we ran the microwave and heater, so we could only run one device at a time. Imagine how scared my son was when he was in the shower and it went pitch black. Also we could not access WiFi.
Lisbon is pretty hilly and this location is a walk from the closest subway, not the most convenient. Will definitely research better next time.