I made an appointment to meet and recieve a key at 9pm . There was no answer until 9pm. Suddenly, she said she lates about an hour. We were already waiting at the door and couldn't go anywhere. Because it is a night. She replied so slowly that we didn't know what to do.
I waited for more than 30 minutes in the evening with a lot of luggage. It was the worst. She didn't say a word of sorry to meet you.