Bárbara and Nuno are very friendly and helpful. They were there to help us with all our bags into the flat. As we were travelling as a family with small children and a baby, they had provided a cot and a high chair, which was great! Baby bedding and towel too as well as toys for them to play with, which was really a lovely touch and appreciated. The flat itself is as seen in the photos and is really rather nice to spend time in. It is spacious yet compact so you're never too far away from each other unlike some flats where the kitchen is all the way down the hall. It's a well-balanced area. The kids had plenty of place to play and the beds are comfy.
It's also in a decent location about a 7 minute walk to Campo Pequeno metro and also near Roma going the other way. There is a Mini Preço supermarket downstairs which is very handy and various fruit and veg places around too as well as cafés.
We enjoyed our stay and would stay again. Recommended.