Ines allowed us to drop our bags off, even though we arrived earlier than she had anticipated. She helped us arrange for a taxi for 6 of us from the airport, which was helpful and much appreciated following a long red-eye flight. She contacted our tour guide and recommended changing our tour schedule in light of the weather forecast, and helped us call a Lisbon restaurant that we wanted to visit. The apartment is very spacious, with a nicely equipped kitchen. It can be noisy late at night, particularly on the weekends (when there were Spanish visitors staying at a nearby hostel), so we would recommend bringing earplugs just in case. With those, we were fine. Good location, with just a short walk to a nice square, restaurants and sites. There is also a washing machine!