My mom and I were travelling to Lisbon for the weekend. Upon arrival, Ines checked us in and mentioned if there were issues with anything to contact her so the problem can be solved as soon as possible. When we were getting ready for bed, we noticed the sheets were put on the bed inside out. There was a stain in the middle, and hair on the bed sheets. I texted Ines about 4 times for new sheets, all messages were ignored and unreplied to, although it showed she was online. She did not make an effort to fix this issue or contact us about the sheets. My mom and I slept on top of the bedding because we did not feel comfortable sleeping on sheets with someone else's hair and stains. Once we checked out, Ines sent a message (that is sent to everyone) thanking us for the stay and saying she hoped it was great. I messaged her back to share our disappointment with how she dealt with the issue, and she blocked me on whatsapp. Unfortunately, Ines didn't provide a great experience as a host. The location of the place is good, but I am very surprised at how unprofessional she is and because of this, I would not recommend.