The apartment was absolutely great. Very clean and well maintained. Bed was super comfy and great shower!
Our only negative comment was that when my friend and I arrived to the apartment at around 11:30pm the cleaning ladies did not leave the key to enter. (I’ve already suggested to the host to create a better system to guarantee this doesn’t happen again) So the host made us wait outside of the apartment for over an hour until she could send someone with a key to open. Thankfully Lisbon is a safe place but it was still unacceptable to have 2 females waiting outside in the cold with luggage’s. The communication with the host throughout the situation was slow and not as helpful as we would have liked. We didn’t feel that she cared and she expected us to be okay with having to wait outside. This truly ruined our stay at this apartment. She only offered us a late check out which in my opinion was the least she could do after all that we went thru. I’ve used Airbnb many times and have never had an issue like this. The situation was completely unprofessional and unacceptable.