After some initial difficulties with communication and check-in (the latter our own fault because we didn't realize that Pedro's friend had such a tight schedule), it was fine. The appt. is everything other visitors have described: lot of natural light, nicely renovated, in a super-convenient location for everything. If you are sensitive to noise, you may find it a nuisance at times, but it's all part of the authentic experience. We simply thought it expensive for what it offered compared with some of the other places we stayed: on the other hand, it is at the heart of the Alfama. We had a wonderful stay in Lisbon and plan to return, but would probably not use the appt. again.