We didn’t actually deal with Jose, it was another lady who took care of us. I unfortunately don’t know her name, however she initially was good with communication. The location of this flat was very convenient, walking distance to the town centre and Metro. The flat accommodated 5 of us comfortably, and it was as described in the pictures. I would say it was slightly noisy at night time, some of the windows didn’t shut properly & so it was hard to ignore the sound of traffic in the morning. It didn’t feel like the cleanest of properties but it definitely wasn’t terrible. We struggled communicating when checking in. We did ask to check-in early and offered to pay extra, as our arrival was 9AM in Lisbon. However we were just told “we will let you know when the flat is ready”. The instructions said we could leave our luggage there, so we arrived anyway to drop them off - the host seemed surprised (via phone call) and said she didn’t know. The cleaners told us at 1:30PM that they were finished, so we didn’t understand what that was about. We weren’t informed by the host until 3:20PM or so that we could now check in. Aside from that, it was a decent stay for a last minute booking, for people who want to stay in the heart of the city & have a safe place to rest their heads. Was a pleasant stay overall 🥰