From the start - Sofia had great communication and was quick to respond to questions. She had organised a transfer (€20) for us from the airport to the apartment, which I'd highly recommend as it is up a hill and we arrived late at night.
The driver met us and took our bags up to the apartment where Sofia had kindly left us some local pastries.
The apartment is right in front of the Sao Jorge Castle and has a great view over the city towards the bridge and Baixa-Chaido area. It is very spacious and comfortable with all basic amenities.
The terrace would be great for a group but as we were out and about a lot did not make much use of it.
Would definitely recommend for all who are coming to visit Lisbon, had a great stay!