Hi Guys, it's a shame that on a weekend when it was raining long and hard, you ignored our call about how the water was leaking through in the living room, on the sofa. At check out your guy gave us the lame excuse that they never come while customers are staying, but that seems silly, given that they could have asked when we would be away. Or offered another solution (like a different place). No apologies, discount ot whatever offered, like its normal to sit in an appt. Where dirty water was leaking through (and I had asmatic symptoms). Also at arrival, there was pee on the toiletseat and floor. Had to clean it myself.. Disgusting. Lucios arrival service was great. Contact before arrival was also good.