I give this rating to airbnb itself, not to Carmelinda. Booked an apartment for 30 days, the first night we couldn't sleep, very strong hearing and the upstairs neighbors went to bed at 2-3 am. We wrote to the hostess, she apologized and said that usually do not complain, that's all. The second night again the same and we decided to move out. We wrote to the hostess and to airbnb. The hostess did not come before our departure, until 12 noon we left and went to the hotel. 30 days cost 1997 euros, first we were refunded 1619 and then for one more day 55 that we were not there. Two days cost us 322 euros, how many I did not write to support, I received formal replies. If airbnb once took its commission, it will never give it back again and support won't tell you anything, will find an excuse to send you away. We were told that the noise from the neighbors was undocumented. Instead of enjoying Lisbon, we had to call the police at night and document what was going on to get our money back