The apartment is as cozy and cute as the pictures show. The neighborhood is like a movie set. No matter how busy and lively things are, by midnight everything shuts down and peace and quiet are guaranteed! This is NOT a negative comment but a recommendation, people with a degree of mobility problems will have a harder time managing the hills and stairs. It's not impossible, just a little harder. I did not have the opportunity to meet either Rute or Paulo but they sent friendly Caterina to guide me and help me with my heavy luggage. I was taking a cruise from Lisbon to Barcelona and needed more than my usual tourist clothes. After walking up and down those stairs and hills three or four times, what in the beginning seemed like climbing the Himalayas became a stroll in the park. The WiFi is very good, the shower was HOT! Splendid after a day of walking and sightseeing. My bed was excellent and somehow they found space for a second, lovely little bedroom. No need for air conditioning as the breezes from the river come right through the superb windows. Staying in the Alfama made discovering Lisbon even more magical, because truly, Lisbon is a magical city. Sidewalk cafés and restaurants, shops and grocery stores all within steps of the apartment made me feel like a local.