Compared to other European apartments I have stayed in, this one is a bit larger than the average, which was a nice change for us through our travels. We never met Rui, but he left the key at a nearby restaurant for us. The apartment itself could have used a little more care: the pots and pans were quite old (scratched teflon, etc.) and the shower was a bit mouldy which caused a smell if we didn't leave the window open. Our biggest disappointment was that the apartment was a lot farther away from the Chiado district than had been portrayed. Even after booking, although the address is correct, the Airbnb map shows that the apartment is about a 5 minute walk away from the Baixa-Chiado station, when it is actually about a 15 minute walk away.