We loved the location! Very near chiado, the carmo convent, the rossio train station to sintra, and the santa justa elevator. So many restaurants, grocery stores, and plazas to get coffee nearby. Patricia, the guest manager, was easily contacted during our stay. The people upstairs had a small child and we could hear the footsteps from above us, but other than that, this place was wonderful for our party of 5, including our almost 1 year old. We would definitely stay here again if we are back in Lisbon!