We had a previous very bad experience with another Airbnb just days before this one and Maria and Henrique were right on... no matter what time we messeged them they were right on answering us.. keeping up that patience as we were first time users... they had a welcome basket with fresh fruits which even hotels don’t do.. and fresh coffee and tea.. they also made sure to have 2 towels per person.. and we had. Family of 6.. they were helpful with nearby directions, and showed how everything works and were very helpful checking on us while we stayed.. it was like living with our own family.., I would recommend staying with them to anyone... Maria and Henrique u guys rock!! I can’t come up with anything that was wrong ... keep it up guys .. you did it much better then our expectations.. may God bless you guys for making out first ever Lisbon trip a success.