We didn't mind the fifth floor without elevator, as the view over the river/harbour is amazing! We were met by a wonderful live-in host who let us check in early and leave our luggage. Kitchen has everything you need, and the living room was welcoming. The two bathrooms were spotless. The location is central, close to buses and train station Santos, and the metro Cais Dos Sodres is a short 15-20 minutes walk.
Unfortunately there was a misunderstanding, and we did get the wrong room the first night. The floors and bedding in room D was really clean, but the white walls and doors were visibly dirty with marks. And the bed in room D was absolutely horrible. Feels like it should be fairly easy to get a better bed/mattress. The host replied super fast to our questions and sorted it out so we got room E as planned. I have only good things to say about the hosts and the service! The bed and the view was great here as well. The door in room E didn't close all the way though. A fairly cheap place, but with room for small improvements.