We stayed for two weeks and unfortunately we had a really disappointing and disrespectful experience. My mother and I decided to book the apartment because it looked just lovely on the pictures and because of the second sleeping option like it was said „the sofa is extendable and can be a second bed“. I referred to that option from my first message on and told the host called Felipe that we would like to use the sofa as a bed. We were texting multiple times to clearify when we will arrive, how the check in will be arranged, etc and I reminded him regarding preparing the sofa as a bed again. I texted him again one day prior arrival to remind him to prepare the sofa as a bed and received a message from him telling me that I should know that the sofa has been replaced and the new one is not extendable anymore. He didn’t offer any solution about that. I texted him that that’s not very nice to hear because we need the additional sleeping option and that he should prepare a solution for that until we are arriving. He didn’t answer. We arrived and there was no solution, the woman responsible for the check in showed us around pretending everything would be fine and also didn’t say anything about the missing sleeping option. When I asked her about that she reacted very unfriendly and just said „I don‘t have a solution, you just have to use the bed“. Long story short, we didn’t get any solution for three nights, then we got an air mattress which was no solution at all, we even didnt get a second duvet and had to use towels instead. We didn’t want to argue, discuss and wait for replies again and tried the „solution“, but my mother booked a hotel room for the last 5 nights. I told Felipe about that and told him that it would be really appreciated to get some money back to compensate at least the additional costs we are having. He told me that he will think about a solution which will be good for both sides. That was two weeks ago and I didn’t hear from him since then, I texted him three times, but again: no answer. In my opinion that’s not a way to treat people… by the way the Information about the extendable sofa was deleted from the Airbnb profile after we arrived of course.
The apartment itself wasn’t very clean, it was dusty all over the place and wasn’t prepared with love like you would assume from the pictures in Airbnb. The cleaning things were like thrown on the balcony, we had to rearrange them so we could sit on the balcony. the used cleanings rags were just thrown in the closet under the sink, still wet, it didn’t look like as they will be washed before cleaning again. You would not want to even touch the toilet brush… when I checked everywhere before leaving the Appartement to make sure I didn’t forget anything I found a used condom under the sofa pillows.
The apartment is located very close to the city Center which is very nice. There are some really nice restaurants and bars nearby and also a little shop right around the corner where you will get everything you need. The area used to be a really bad one but they are trying to change it. If you are not scared easily it is totally fine, but still there are always some drug addicts and drunk homeless people around. Sometimes the smell in the whole house of the apartment is really bad. That’s probably a problem they are already used to because there are air refreshments all over the stairway. Also in the apartment, but they were all empty and therefore useless. I wouldn’t recommend to book the apartment.