This property is managed by a company, so we didn't meet Ema, but the company was very friendly and quick to respond to any concerns. We had a very slight delay to check in. The property is like the pictures posted - really spacious, clean and well set up. Beautiful kitchen with dish washer and living room, good internet and air conditioning. Bedrooms spacious and comfortable. Location great- were able to take the famous number 24 trolley right around the corner. Metro just down the block and train station walking distance. There was a slow drain problem in the shower and sink in one of the bathrooms, but the management company had someone out to fix it straight away. We loved our stay and would book it again! Thanks.