The apartment itself was lovely and in a great location. Everything was clean, modern and the neighbourhood felt very safe. The one negative however was the check-in process. Instead of meeting at the apartment, we had to check in at a holiday rental office, located a 25+ minute walk from the apartment. When we asked the staff member if it was easy to get to the apartment after checking in, we were told it was just a 10 minute walk. Pulling our luggage through the very busy stone streets of Lisbon for 25 minutes was not a great start to our experience, but lucky the apartment made up for it.