We had a good time in Lisboa, but with covid context, we had to re schedule our trip. So, we cancelled the booking to make a new one, and hoped that the owner refund us (as we made the same booking juste a few months later). BUT, the owner didn’t refund.
the fact that you didn’t accept to refund us while we made another booking (so you would have your money anyway) was unacceptable, for students, and in this particular context.
Clearly don’t recommend you.