We arrived at Juan's apartment late, at around 1 am and his colleague Louise welcomed us and give us some directions about what to do which my partner and I were very thankful for.
I would like to summarize our experience below;
POSITIVE
Cosy flat
Great location
Clean
Spacious
Duplex
NEGATIVE
Misinformation - before we chose the flat we contacted Juan to find about parking. His first message to us was:
Hi Rojda,
We don't have private parking, but I confirm that you can park your car around the apartment for free.
Best regards
Juan
His latest message for parking just right before we arrived when l wanted another confirmation was;
Hi Rodja,
Regarding the parking, what I tried to say is that, you can park around the apartment without paying but, you have to find a place!
See you soon
Juan
In his first message we were not informed we may not have had to find a place and it was clearly difficult area to find a place for parking. In actual fact, parking was problematic.
INFLEXIBILITY
Our departing flight was around 7 pm in the evening and we asked Juan if we could have a late check out. He informed us that if he doesn't have any other guests coming he may allow us to do this but it was still too soon to say anything.

When we arrived, Juan's colleague informed us that in the worst case, we could leave our luggage there after leaving 12 and pick up before 3 pm and before their new guests arrived.

One day before arriving, l texted Juan to find out if we could have a late check out and he said we could not as he has his guests arriving. I then asked if we could at least leave our bags and pick them up around 3 pm and his response was that he had guests coming -check in time 3 pm by the way- therefore we could not do that either and max we would have to leave at 11:30. I was very unhappy with that response since my original check out time was 12:00 so instead of making it easier for us -as l know that is what all Airbnb about- he made it difficult. I contacted him to remind him the check-out time his response was then we can stay until 12:00.

First of all, it is unprofessional that he does not even remember my check out time or simply wants us to leave earlier than that. Second of all, even hotels show more flexibility with the luggages and it was disappointing that he wasn't interested to help. Consequently, we ended up wasting our day at the airport which could have been used to see more of beautiful Lisbon.

Overall, I cannot recommend this apartment and would look at other options in the future.