The communication and check-in with the entire Santos family was excellent. They were warm and welcoming, meeting us in person when we arrived and went to great lengths to share information about the area, including restaurants, transportation and sites. The apartment's location is very convenient to area restaurants and the well-known #28 tram has a stop a block away. The family was in regular contact throughout our stay, wanting to ensure that we had a positive experience... which we did. We highly recommend this Air B&B.