We did not meet Ana herself, but instead we met Vanesse, who was very nice and helpful. The apartment was very nice and clean, and we especially liked the small patio! The apartment was situated better than we first thought. Close to buses and the famous nr 28 tram, and not too far away from the train either. All this in a calm neighbourhood. The only downside was the planes passing over, but on the other side, you need to bee far from the city center not to hear them..