This listing is run through another company called "Feels like Home".
Initially, you arrived 35 minutes late to let me in and did not communicate with me properly to let me know when you would arrive so I had to call twice to find out where the representative was.
A man who said he was the owner, apologised and then said it would probably be okay to stay later on Sunday, he just mentioned I needed to call the lady at the Ericeira branch.
I called on Sunday, the lady who answered the phone was almost instantly grumpy and frustrated with my call... You said we had to be out by 12 noon which was at least still 1 hour later. Okay, thats at least something.
Then you called back and said we could maybe just stay until 2 but were very firm that we could stay no later. Okay, that's cool. I asked where to leave the keys but you said someone had to come and pick them up.
Then we made plans to leave at 14:00 and you were once again late. When I called you at 14:40 after no communication at all from you, you said "oh sorry the guy is doing another check in, I forgot to tell you...." and barely seemed to care that we had just sat around and missed our transport
What... forget to tell me for 40mins after you specifically said we could definitely stay no later than 2? This was very unprofessional and ruined our plans. You can't just expect people to wait 40 minutes for you to arrive just to hand over the keys.
On top of all of this, the hostility from the lady who answered the phone for the "Feels like Home" company Ericeira branch was so rude from the minute she picked up the phone. What have I done that is so offensive to you?!
Terribe communication and an unprofessional/non-symphathetic company to deal with. The apartment is nice enough but it also is missing details like a sponge or cleaning product to clean up with.