João was initially proactive and responsive until I checked into the bnb and realized contrary to what the listing says, there is no wifi. I reached out to him to try to resolve this but he slowly stopped responding to my messages. By day 2, he stopped replying altogether.
The apartment itself was decent if you can manage the upstairs neighbor stomping around all day and all night. Apart from a broom and bathsoap, other basic cleaning supplies were missing even though the listing said there would be. Zero trash bags, dishwashing foam or soap, mop etc. it’s almost like the host does NOT want you to keep the apartment clean. All in all extremely odd experience and I would not recommend anyone stay here unless they want to incur significant costs in roaming fees and cope with a disappearing host.
On the other hand, I was able to get a partial refund for all my suffering from Airbnb support staff. A Christmas miracle.