The apt is hands down in the best part of Lisbon, on a quiet residential street, away from all the tourist traps but close enough to the city centre. It’s a beautiful apt with loads of natural light. It felt really nice being there. Coupe of downfalls. As soon as you walked in you could smell the mould which got thankfully aired out as we kept the windows open. The towels are soooo old they smell, that was a real bummer. They really should invest into new towels. But the biggest let down was the communication. The flat is clearly managed by a company and not the flat owner, which is fine as it was not the first time for me staying in a place like that, but with this management company you really felt like you were speaking to a computer. A variety of copy and pasted friendly replies full of smiley faces depending on your request, though as soon as you veer off from the programmed list you end up with literally no reply. For example, I had a question regarding a door handle that wouldn’t open and I got no reply, though 4 days later I got a cheery message from Salvador about my check out. This kind of approach you would expect from an old-fashioned bank and not a hospitality establishment.