Cristian was a super nice host and the communication worked most of the time. The apartment is nice and in a nice location unfortunately we experienced a really bad event. During the last night of accommodation (31.08 - 01.09) we returned home to find the door locked from the inside without the possibility of opening because a piece of metal had come off that did not allow the door to open (see photo). We then called all the emergency numbers and even the contact number of Airbnb in order to try and enter the house but no one came to our rescue. We had to sleep on the stairs of the apartment and some of us did not sleep at all trying to find a solution to get the flight. Cristiana leaves out of town so showed up at 9 am which it was when our flight back to Italy was scheduled. So we of course missed it and we had to buy a new flight, for the total sum of 575€ in order to get back. We tried to ask for a refund an nothing came from their side even though it was not our fault the event.