Title - DISGUSTING
After arriving at our apartment and being asked to collect the keys from the letting office ( in which they were meant to drop off and meet us at the apartment as we are very unfamiliar of the area being our first time in Lisbon). We Could not park the car because someone had parked in front of our garage. This resulted in a road jam being a one way road which was very stressful as we could not move the car anywhere as the roads around us were so narrow. When we did get the car moved the garage door was broken. We called the people from “Lovely Stay” and they said they would be 5 minutes. None of the apartment doors had numbers so we had to try the keys in all the doors on the top floor as it was unclear where we was staying. When we finally found the door and opened it to our absolute horror some one had been having a party and using drugs. Foil wraps everywhere, knifes on the table, empty and full alcohol drink bottles. The Representative from the letting agent took half hour to get to us and thought it was funny the place was such a mess. Very unprofessional. Our first day in Lisbon was completely ruined and we had to find a hotel to stay in last minute. We was only in Lisbon for two days so this wasted our whole day. Will not be using bnb again as this has put us off. Never have anything to do with this company as they are very unprofessional. How can you offer us coupons to make up for what we had to see in that apartment and waste of time. We also had to PAY to eat in restaurants as obviously we was meant to be staying in an apartment not a hotel - throwing away all the food we had previously bought as we was self catering. Not to even mention having to fork out more money on a card for the stay in the hotel, on top of paying 20’ euros a day for parking and now having to wait for the refund to come through from somewhere we didn’t even stay. Absolute joke how this has been dealt with , how can anyone think this is acceptable. We will be sharing the this over social media so no one has to go through what we did.
I look forward to your response,
Thanks.