Helena came personally to meet us when we arrived and gave us an overview of everything we needed to know about the apartment. She gave us a lot of information about Lisbon and places to visit including restaurants. We were communicated during our entire stay. She provided us with coffee ground, homemade bread, cheese and jam for our breakfast. She also reserved a taxi for us to go to the airport early in the morning. We didn't meet Pedro, but Helena, she is simply amazing. Everything in the apartment was accurate. The building is quiet. The neighborhood is safe but it can be a little noisy. However, it is worthy, you'll feel the heart of Lisbon there.