I had a good time at this place overall, but I had a couple of poor experiences. I had to actively request for them to turn on Amazon Prime even though it is included in the listing. The worst I experienced though was having the door to the bathroom break while I was inside. And when I asked for help getting me out, they either misunderstood how dire the situation was or did not think it was a big deal that I was stuck in the bathroom with a barely charged phone and took a while to get someone on the way. I was able to finagle my way out before someone arrived, but I did not close the bathroom door ever again while I was there. Someone came by to fix it so it should be fine now, but it was a very scary experience. And because I recognize that it was very much a once in a lifetime experience, I'm choosing not to dock any stars. The reviews talk a little about sound getting in because it is very close to LxFaxtory, but I did not experience any issues with that as I kept the windows closed. And pro-tip on the washer, it requires you to 'reset' the dial to the neutral spot before you can select a new cycle and press start.