Katia was very friendly and accommodating. She called a cab for us and made sure that it was a fair price. Also she allowed us to check in early! She also had a fan available for the rooms with no A/C. The apartment was beautiful and in a great location! Please note, when we stayed there (summer 2013), there was construction going on in the building next door so it was noisy in the morning if you keep your windows open overnight. Just be aware of that if you plan on sleeping-in on weekdays. Other than that, I recommend this place highly!