Communication was superb. Ricardo and Anna were very quick to respond to my multiple questions and they were quite helpful in their suggestions. The best. Also, the beds were comfortable.
As far as areas of improvement, not all of the lights in the room at the top of the stairs turned on. Also, the chair in that room was broken as was the chair by the tv. But overall, this place is a 5 out of 5 and I highly recommend it! Wonderful location in the historic Alfama district!