When I got there the ac wasn’t working. She did send someone to fix it and they arrived shortly after, but they weren’t able to fix it. I didn’t hear from her even though I tried reaching out, so I requested a refund to find another place to stay. My refund request was denied and then she messaged me saying that she sent someone else to fix it (while I wasn’t there ) and that they were able to fix it. But she never communicated that with me. So that whole ordeal was a little frustrating, especially it being my first time in Lisbon. Sometimes the response times weren’t very great, even though there were a few times where I needed her response sooner rather than later. I would have to message her “hello?” to then hear from her. The coffee maker didn’t work. The lighting in the bathroom could be better. I saw another review on here that said the pillows were lumpy, and I agree. The wifi was a little spotty sometimes. However, I did overall enjoy my stay. The bed was comfortable. The light and noise blocking windows were awesome! The bathroom was beautiful. The kitchen had everything you needed. Decor is beautiful. Couch is spacious and someone could sleep there! Once the ac was working it felt awesome and comfortable. Thankful for the nice elevator. Easy access in and out of apartment. Apartment is centrally located and it was so nice being able to walk to everywhere I wanted to go. I would stay here again, if it weren’t for the price.