I have been using Airbnb for the past 10 years and have stayed all over the world and I can say without a doubt that this is one of my best experiences. Rita reached out to let me know, several days before my trip, that the apartment I initially reserved had some unforeseen issues. Rather than just cancel, Rita upgraded me to a beautiful one-bedroom apartment in the center of downtown. The apartment was large, beautiful, and in the city's heart. But the best part of it all is how nice Rita is. Not only did she reach out several times before my arrival to ensure that everything was okay, but she also made sure I did not get lost. When I arrived, she was outside waiting for me instead of waiting for my call inside. This apartment is so beautiful and centrally located that I plan to come back to Lisbon not for business this time but just on vacation in Rita's place. Thanks again, Rita, for being so kind and caring!