Ana and Fatima were prompt and helpful with contact information. We were able to access the flat early which was really helpful. The flat was clean and very pleasant to stay in. It is situated just off one of the main squares and although the location is not the best in Lisbon, it was certainly very convenient with a little supermarket next door, nice restaurants, bakeries and a wine bar in the same street. Also, most of Lisbon's main attractions are within easy walking distance.