The worst Airbnb experience ever! The check in time was at 4 p.m. we got into the apartment at 5 pm and the cleaning lady was still in the apartment! This was disappointing as I notified the host few hours before about my arrival time.
The location of the apartment is good, but it just stops there. The place was not clean by any standard: there was a dirty ashtray filled with cigarette butts, the carpet was covered with dirt with plenty of stains, broken closet door, and basic included amenities were missing ( such as soap).
I made numerous attempts to address these short comings directly with the host, which were all dismissed and went unanswered. Finally, when the host responded, instead of trying to resolve these issues, she went on the attack and blamed me for damages to the apartment (such as the stain on the carpet, the dirty ashtray, etc.) which clearly was not valid. At this point, I decided to call Airbnb with my concerns ( and proof of my conversations with the host and pictures) , and I was impressed with how efficiently Airbnb dealt with the host as I was able to check out immediately and got the full refund for my reservation.