This was my second stay in this apartment, the place itself is great (newly refurbished, and basic amenities). The location is superb, very central and close to all major transport lines and Lisbon's many attractions. this listing is perfect for couples or solo traveler for leisure or business
Unfortunately, the downside to this apartment was the hosting company (Rent Experience). I politely requested an early check-in an hour before the stated check-in time, this proved a difficult task for the staff of the company as we went back and forth on the messaging platform to finally reach a conclusion (It seems like a huge effort for the staff to be proactive and assist you.). We agreed to meet an hour before the regular stated check-in time which proved fruitless, as I was called at the agreed time by a member of staff to inform me the person checking me in was running late. some 45 mins later after standing around with my bags in the sun, I was finally met by an apologetic member of staff (keep in mind this apartment was vacant, I would understand if it was occupied and need to be cleaned ). The staff member who checked me in agreed it was very unprofessional.
The problem with this company is they have some 189 listings on Airbnb and don't seem to have the headcount required to meet the demand of the guests, the whole interaction with the company is very impersonal and lacks any authenticity or should I say hospitality. For me, this defies the whole ethos of Airbnb. It seems as though they are focusing on volume/revenue rather than providing quality customer service and putting their guests first. With this said I would not recommend staying with any of the listings from this hosting company (I wish Airbnb would hold them to a standard or better yet regulate them.)