From when we first book the apartment, Susanna was very responsive to my emails. My wife and I were arriving in Lisbon quite early, as we could not drop our cases into the apartment, Susanna suggested the local station where we could put our cases in the lockers there, this worked fine and it saved us from needing to carry our cases around. When we got to the apartment at the agreed time Susanna was there to meet us, she explained everything to us and recommended some local restaurants and attractions. The apartment was just as advertised, we were more than happy with it. The apartment was in the Alfama area, this was by far the best area to say in, the rest of Lisbon was lovely but this was our favourite area.