Joao was extremely helpful and welcoming. He talked us through the area, showing us various things on maps, and recommending restaurants and bars. He booked a table for us for our first night at a great local restaurant, and there was also a complimentary bottle of wine for us in the apartment. The apartment was spotlessly clean and had everything we needed. The location is excellent as it's only a very short walk to the centre of town and also to nightlife in Bairro Alto. It very easy to get around on trams and the metro and Joao gave us very clear directions to find the apartment. The views are beautiful and it was quiet. On our last day we were able to leave our bags in a secure cupboard after check out so we didn't have to carry them round. Joao had thought of everything (wifi info, magazine guides, towels etc) and we had a brilliant time. I would definitely recommend staying here.