Isabel was very gracious and very attentive for check in - she explained how everything worked and places to see and local restaurants to eat at - we went to one of her recommendations - and it was one of the best meals we had on our trip (and extremely reasonably priced too!). We loved the easy and secure garage parking for our car and loved that the famous "Tram 28" stops outside the apartment (before it gets crowded with tourists)! The apartment building is very local, in an up and coming neighbourhood. Very close to transit and within walking distance to Barrio Alto (club district).