Ana manages the apartment very professionally. The apartment is very central and the area is ideal. There is a small courtyard out front with 2 restaurants and the food and service in both are excellent. It's also a short walk to the local supermarket. There are steps leading up to the apartment which take some getting use to, but unavoidable given the topography of Lisboa. The apartment is clean, comfortable & seemed to be recently refurbished to a high spec. Our only issue was with the shower which would benefit from a fixed shower head to prevent splashing onto the bathroom floor. There is a Metro, Tram & Bus stations within easy walking distance which gives you excellent access to the rest of the city.