Joana was great! She communicates regularly and quickly beforehand in English, and gave us good directions on how to get there. It was a huge help that she let us leave our bags in the apartment both before and after checking in and out. She left quite a bit of literature and information about the city and surrounding city attractions, which led us to take a day trip to Sintra. As for location, it is right next to the bus/metro/train station combo, and there are some things to do in the area, but it is definitely on the edge of the city. The tradeoff is that it is in the heart of Alfama, so if you want to live in the winding streets, this is a really good spot to do it. Overall, great experience in this beautiful apartment--the pictures really do not do it justice!