Firstly, the unit itself is quite good. Great location, newly refurbished, nice building. However they are the only positive comments I can give. The agent who managed the unit, Feels Like Home (FLH) give, without a doubt, the worst customer service i have ever come across. See below:
1) The arranged transport was not waiting for us at the airport. After numerous calls, we eventually got through, and FLH lied to us twice about the whereabouts of the drives. they told us he had picked up the wrong person. Checking with the driver, this was untrue.
2) When we got to check in the driver disappeared (we had paid $29 euro for private transfer from the airport), even though our accommodation was 3 blocks away uphill and we had to lug our baggage all that way.
3) At the unit there was one bar of motel size soap in the hand basin. The pump action soap was empty. When I emailed asking for a refill we were told they only supply the basics to get us through day 1, and everything else was our responsibility.
4) There was an iron but no ironing board
5) When i went to their office asking them to book me a taxi to the airport on checkout they told me to do it myself and gave me the name of a taxi company
6) I wanted 1 page printed out for a tour we had booked - was told 'no - the printer isn't working'
FLH were no help at all in any situation. I RECOMMEND STAYING AWAY FROM THIS UNIT UNTIL THE MANAGEMENT IS CHANGED.