We paid $3000 for 10 days thinking we would get a nice apartment. However, upon reaching, 2nd room guest had to find alternative accommodation because the 2nd toilet was not working. Communication was ok and we thought we would let it go.
However, post checkout, host tried to tack on a $200+ additional cleaning bill that Airbnb arbitration rejected. It felt like we were being extorted for a kitchen remodeling. This is our first negative encounter on Airbnb in 6 years and hopefully our last.