I didn't meet Hugo on my stay, but his friend Samir was very nice and helpful during check-in and also upon check-out. As other reviews have stated, the apartment is very quaint with lots of cool art and decor everywhere and made for a very comfortable stay. Also, as other reviewers have mentioned, it is located in a lively neighborhood, so if you want to sleep with the windows open, I recommend ear plugs! I think this would be a consideration staying anywhere in the lively and vibrant city of Lisbon, and is definitely not a reason to stay elsewhere. The location is great and very central- it's about a 10-15 minute walk to Placa del Sol and the Alfama neighborhood, and a bit longer (20-30 minute walk to the Barrio district). The bus system and trolleys are also a great way to get around and stops are very close to the apartment. I highly recommend this place for your Lisbon stay!