Goncalo and Miku were always a text away - they were GREAT with communication and responsiveness. We had an issue with WiFi, and this was rectified same day! Thank you for a great stay. This location is not for the "light" sleeper - so their description of the property is accurate. However, location and proximity to all things Lisbon was what we wanted for our particular trip (egg tart store open late, next to the 28 tram, a jump away from shopping, etc). As with all things Europe, please don't expect that the room is built for tall folks!