I am writing this message to share my experience and by doing so I hope to give some positive ideas of improvement for Rodrigo's Airbnb set up. The major issue for us was the fact that for the host the most important thing is the business and making money. I understand that fully, we all need to make a living, but hopefully we can do that by giving something positive of ourselves to others. Being a host, has the words says it, is to host people, to care for them while they enjoy your space (in this case an apartment). Hosting is to greet people and make them feel at ease. Being an host is not merely about making money, but also making people enjoying the whole experience so that they can go back with great memories. Unfortunately for us, since the beginning Rodrigo has been an host merely focused on making money. 24h before arriving to Lisbon he told me that I had to cancel the booking myself because the guests, who were at that time inside the apartment, were tested positive for Covid. He asked me to cancel the booking myself, he absolutely did not take in consideration the fact that me and other 3 people had a flight to Lisbon in 6 hours and basically had no more place to go. I didn't follow Rodrigo's advice and I decided to call myself Airbnb, an employee told me that Rodrigo was not being fair to us, because it was not our place to cancel the booking, but he, himself had to do it. He did not do it, as he told me on the phone, to not affect his reviews and business. At that point I was very upset because here we talked about people, us, left without accommodation only 6 hours before our flight. His only goal was his business, not helping us as his guests, as people who booked his apartment to have a nice stay in Lisbon. I forced Airbnb to give me a solution and finally Rodrigo said that we could go into the apartment where the previous people were tested positive. Of course we accepted only at the conditions that the apartment would be totally clean and disinfected. We arrived into the apartment to leave our luggages before the cleaning arrived and it was absolutely horrible how dirty it was, after the cleaning the situation was better, but still, the apartment was dirty. Especially the sofa had weird stains all over. I have never met Rodrigo, I alway just talked to him on the phone. He never wrote to us to check on us, to simply know if everything was okay, nothing, especially after the very turbulent beginning. Unfortunately even the end was not better than the beginning. It was the first time we booked an Airbnb and we thought that by booking until a certain day, the night was included as well. That was our mistake of course, but unfortunately Rodrigo, while we were trying to rush back into the apartment, after the news that we had to leave, to get all our stuff that were around and outside our luggages, he just gave permission to the new guests to enter into the apartment with all our stuff inside. We told him we were rushing back, but still, he opened the door to other people. He did not open the door himself, as said, I never met him, he would do everything remotely. If he had a better care as a host, a better communication and intentions towards his guests by checking on us, giving us some more feedback, we would have realised before that we had an issue with the check out. This said, overall it was not a pleasant experience since the beginning. The apartemnt is not in an ideal position and it is not as clean as it should be, especially because there are so many people using that apartment, sanitising it in the right way is very important. Finally, I would advice Rodrigo to put a bit more passion in what he does, he could be much more successful even when the apartment is not perfect. A great communication with the guest is very important. I hope this message can help in making some positive changes. Wishing all the best.