Eleonora met us at the front door and showed us around the apartment. She also provided tips on where to go and how to get there. The apartment had all the necessary amenities including a washer and dryer.
There were 2 pillows on each bed and ample space for clothes. The big room with a double bed has a huge walk-in wardrobe. We would have liked a full length mirror but thats just a minor point. The smaller room with 2 single beds didn't have much electrical points and they were used by the heater and lamp. Had to take turns to charge our devices or charge them in the living room.
Towels and linens were clean. Shower gel and shampoo came in the form of disposable packets and there were 2 hair dryers provided. No issues with hot water though we noticed that the water flow became slightly weaker when we used both bath rooms at the same time.
The location is superb, right by the Roman Theatre in the Alfama district so it is easy to find. You can walk to São Jorge Castle in 5 mins and Rossio Square in 10 mins. Otherwise, the tram 28 stop to Baixa is just round the corner. As stated, it is not recommended for people with limited mobility as there is a lot of uphill walking in this district in general. The apartment is situated on a hill and on the 2nd storey with no elevator.