For transparency reasons, I will attempt to give a fair and honest review of the apartment so that future Airbnb guests know what to expect. For the record, this is the first negative review we have given over the past few years!
When we first arrived, we realized the place was smaller than it looked in the images. The host met with us on time and gave us a quick tour of the apartment. Although the listing states that the basic amenities are provided, only 2 toilet papers (for 2 people and 2 nights) and no soap was provided. We were told that these are "personal items" that must be covered at our expense. It is recommended that the host solves this issue before continuing to advertise the amenities.
No other way to say this, the apartment was FILTHY dirty when we arrived! The floors and walls looked like they haven't been cleaned in a long while and there were noticeable stains in the kitchen and bathroom. Another thing to look out for is that the beds are very small. My husband is only 5'11" (180cm) and the standard beds fit him no problem. The bed was MUCH smaller than usual and his legs were hanging off by quite a bit. There is no chance two adults can sleep on the bed comfortably and the sofa bed was even smaller.
While trying to get what sleep we could, there were two people talking loudly downstairs at 8am for almost an hour. We thought it was just noisy neighbors, but turns out it was the host and someone they knew. Finally the Wifi only worked for a few minutes throughout the day. This wasn't a major issue for us, but this is something to look out for if you're considering this apartment.
We could not stay for a second night and had to check-out early, book a new apartment, and relocate there. This cut into our time in Lisbon and we were not happy. All we asked from the host was a partial refund to cover the 2nd night and the cleaning fee. He offered only half the amount and was unresponsive to follow-up messages, so we had to escalate the issue to Airbnb's support team. Overall we are very happy with how they handled the situation and will continue to use this platform. As for this specific listing, I highly recommend looking elsewhere unless it is an absolute last resort.