I will start with the positive and end with some difficulties that we encountered. The apartment is centrally located next to the Bica funicular in a lively neighbourhood, a bit noisy in the weekend. It’s easy to get by foot to the main attractions and shop for food or restaurants. The kitchen is very well equiped, the apartment is nicely decorated and furnished and the beds are comfortable. The team is quick to respond. However, if you plan to stay longer than one night, take into account that you need to get your own: toilet paper, soap and shampoo, tablets for dishwasher and washing machine, garbage bags and the like, because although it is indicated in the airbnb site as services that are provided by the hosts, the amount supplied is very minimal (for example only one dishwasher tablet). We were 4 adults that stayed for 11 nights and upon asking when will we get get fresh towels and linen, the answer was that there is a call out fee of 20€, Face and bath towels: 20€ per pack, Double bed linen: 7.00€, Single bed linen: 6.00€. I was very surprised. The airbnb site mentions additional costs for towels and linen, however it appears only at the end of a long description of how lovely the location is, and the prices are not indicated. Given the average costs we had in Lisbon, the sums required for the towels were outrageously high. In fact we could buy new towels for that price but traveling by plane with a limited amount of lugage makes it unpractical. In addition to all the cleaning products that we had to buy and leave most of it behind, we left with an uncomfortable feeling.
Another problem was a bad smell of sewer from one of the toilets. I contacted the hosts about two days after arrival about this problem and was promised that a handyman will come to fix it. When nothing happened I complained again and was again promised but nothing happened. When I complained again I was asked to confirm that the handyman may enter the apartment when we were not present, I confirmed, however until the day of departure no handyman arrived and none of the hosts followed up on this problem.