The place was clean and comfortable. It is within walking distance of the center of Lisbon with trains and busses readily available. Beds were comfy. Madeline was very quick to respond and helpful in telling us about the luggage lockers that we could use before check in was available, as our flight arrived at 5:30 am and check in isn’t until 3. Do be aware that it is on the top level of the building and it is a lot of stairs carrying your luggage.