Céu and the person Rodrigo who manages the check-in are kind, very available and professional. There is an entire binder full of all the information you need and could want. We loved this apartment so much AND having air conditioning was amazing in the heat of July.
Things to know in case they are an issue for you (they weren’t for us): Steep narrow steps to get up to the unit and also within the apartment to the loft bedroom. There’s no freezer (at least that we could tell).
Great location that’s uniquely less hilly than the other popular parts of Lisboa. The apartment is very large including the bedroom. If you see this apartment available, book it!