Worst and traumatic airbnb experience ever, which struck me for life!
Everything started ok though the furniture and the equipment are pretty old (the toilet seat is totally broken) and the kitchen being dirty in places (lots of grease around the stove, esp. above the tap and on the chimney, and some dirt in the balcony area + no real table nor space to eat --the hosts were eating standing up-- and my bed was not very comfy, the sofa old and the cleanness done very superficially) and the cold wave made the apartment absolutely freezing (the radiator in the room was tiny and barely heating the room to a normal temperature, no heating in the bathroom, kitchen etc but this is typical in Lisbon). But I was totally fine with spending 8 nights there. I had no major complaints except that it surprised me and bothered me a bit to see that toilet paper was only provided sparsely, usually you have a stock and it feels more comfy and homey to see that.
On the 3d day, the hot water was broken in the morning, as a Brazilian host and me after him had cold water for a shower in a 10 degree bathroom, it was awful. The hot water was working fine the days before everytime I showered once or washed my dishes many times, and even later on when I washed my dishes so this was frustrating. But I said nothing and moved one with my day even though I was already getting ill as I'm used to live in 20°C heated places.
We were 4 hosts in total, and on the 1st day two small toilet rolls were provided in the bathroom, then a 3d one which got finished at the end of the 2d day. On the 3d day in the morning, after waiting for over an hour hoping toilet paper would be finally provided, I had to ask through whatsapp for toilet paper (sad you need to ask this kind of awkward things). Unfortunately after using some, the roll slipped from my hand and fell in the water so I put it in the sun to dry just out the bathroom window so that people could use this only roll. A couple of hours later when I got back from my photo shoots, the host Joao asked me with a defying tone "how many rolls do you need a day?" I said I was sorry about the last roll that I wetted but put in the sun so we could still use it, and he asked me again so I said that I didn't know, just a normal amount, who knows beforehand how many times a day I will use the toilet, plus this day and the day before, I was away most of the day, and I wasn't the only one using toilet paper. Joao started to yell at me that before I got there, there was always enough toilet paper. I was shocked at his tone and tried to calm him down. I asked if we were seriously arguing over toilet paper and that anyway there should always be an extra roll so we don't end up like the night before left with nothing and that ok, maybe I use more than the others, but it shouldn't be a reason to speak to me on such an aggressive tone and to accuse me for sure that I'm the one overusing toilet paper. He made feel like shit, the way he spoke to me yelling and accusing me of spending the rolls for fun and wetting the last one almost on purpose was unacceptable.
I asked him several times to address me in a respectful way and that this conversation was ridiculous! I mean come one, to get angry for the use of 3 tiny rolls for 4persons in 3 days, this is ludicrous. Not to mention that those rolls cost less than 1€ for 6 (but we shouldn't even be talking about that, I mean we are paying over 15€ a night and in my case I had paid for 8 nights!).
But he continued to assault me verbally, telling me I was disrespectful to him (how ironic...) and that I had an attitude and he couldn't stand my arrogance while I was just trying to defend myself and show him how surreal this fight was. He also told me that I always complaining. Ok... so over 3 days, I sent him two messages, one to get an extra blanket which he gave me right away in a nice way, which was much appreciated as I was freezing. And a 2d one on the 3d day to get toilet paper, after restraining myself to go to the toilet for a while cos it's quite shameful to have to ask for that, you know. I never complained in those messages, not even for the cold shower I just undertook that morning. I said "do you realize that you are yelling at me and getting personal and offensive just for toilet paper???" I didn't know such things were possible, honestly.
The worst thing is that I had made an effort to use much less paper than usual, as I noted it seemed to be very rationed in that airbnb.
I went to my room to calm things down and after 10min when going to the bathroom, I was almost in tears and when I passed him I told him "you shouldn't make a host feel this bad over toilet paper" showing him how deeply affected and sad I was, but he yelled even more. I said I couldn't imagine spend 6 more nights in a place where I was treated like that.
Half a hour later, I got a call from airbnb saying Joao was kicking me out for not respecting house rules. I asked which rules, as his yelling was only over toilet paper but he told them that
1. I never washed