Patricia is super nice. She went above and beyond - even washing my clothes when the dryer broke, and re-made the bed when I accidentally spilled coffee all over it! Always answered super quickly. Check-in was a bit of an issue, but it was more of a one time thing and I'm sure it will be perfect for others. Her efforts made up for that and we would 100% stay again. This is by far the best location in Lisbon. Make sure to explore the hills of Alfama and have brunch at the cafe next door. Beds were high end and so cozy. Apt was super clean, and they even give a free cleaner mid-week for 1 week+ stays. Thanks for being so sweet, Patricia. We will stay here again next time we're in Lisbon.