The flat is great. The two of us stayed here for three nights. During them we had every comfort we needed - from washing machine to sunscreen! There also was a complementary bottle of wine, which I'm told was quite good!
The flat itself is large (a bit too big for two people, actually!), but very cozy. The location in historic Alfama district could not be better. If you want to stay close to the heart of the city yet away from all the noise (except tram 28, but it doesn't run at night), look bo further.
The communication with the hosts was great, although to be honest we didn't have many questions or complaints that would warrant frequent communication. Nevertheless, they were lovely people and we appreciate having had the chance to stay at the flat.