Poor communicators. Hard to reach before booking, during my 9-day stay at the apartment, and after, when I needed their help. Had to follow up repeatedly with the managers not only on Airbnb, but they provided 2 different WhatsApp numbers. Impossible to reach on all 3. I forgot some belongings at the apartment, they confirmed they would bring by my new hotel (back in Lisbon for only one night before flying back to the US), then did not follow through on their word. I stressed out for that last day trying to figure out how to get my belongings back (my new hotel was even helping me). Then when I finally talked to them on the phone, the woman pretended like they made no such commitment.
….but you know, screenshots from both WhatsApp and Airbnb prove otherwise, so don’t try to gaslight me lol.
If you want to have a stress free vacation, don’t book here.
Also the basement smells like sewage, there was no laundry detergent provided, road noise is loud from the 2nd bedroom, and the air conditioner would just randomly shut off at 3am with a bright blinking light.
🎤