Our stay was not pleasant at all. I can definitely say that after 5 years of using Airb&b, this was my very first negative review and bad experience with the apartment.
We booked this stay for 7 people, as we have been visiting Lisbon altogether as a family trip. We did not ask for anything specific, but simply for the facilities&services provided in the description of the ad. My 1 star goes for:
- no Wi-Fi (3 days of work missed - lost money)
- Heaters not working (just 2 partially work and we tried to move them in the 8 different room every hour to get a decent temperature) - I do not think it is normal to be cold at night in a house that cost 900€ for 4 days.
- Vacuum cleaner not working (2, both don’t work + funny thing, that is the one they used to clean the house before my arrival)
- Bathroom suction fan (almost caught on fire while I was showering, no windows and therefore you can imagine yourself)
- Hairdryer missing ( 7 people with wet hair in November that needed to spend additional money to buy one)
- Missing kitchen utensils ( we BOUGHT glasses, basic utensils to cook, not enough pans to cook for 7 people… and the house hosts 10)
- No soap (it can be fine, depending on the price you pay, but for a 900€ booking, I guess it is more than essential, at least for my hands, as we are in the middle of a pandemic)
- Unstable floor (difficult to even describe, you would have to walk on it to understand that it looks like it is collapsing downstairs)
- Different from the ad ( I wish I could upload them here, but at least I shared them with Airb&b, just to let them have a look)
Finally, I would like to end this message by confirming that after having reached out to Airb&b 5 times, as no reply was EVER provided from the host, we got a confirmation from Airb&b that indeed they agreed with everything and will have to compensate the stay. Just one tip, Lisbon is full of options, just choose a different stay.