A small, dingy and overpriced flat accessed via an Indian restaurant and four flights of steep, narrow stairs on a touristy and noisy street. The flat smells musty, with a strong smell of cooking from the restaurant below. The furnishings are worn out and the flat feels very unloved. The host cancelled our first night’s stay less than 24 hours before we were due to check in, but was very reasonable about giving us a refund. On arrival, we phoned to say the mattress was very badly damaged. Again the host responded quickly and agreed to a cancellation of the booking and a full refund.