The positives is this is a lovely modern flat location and the location was perfect for us. Also a positive was the ability to check-in early and included a parking space.
The negatives were mostly based on communication and disappointing customer service. Joana has a lot of properties so you will likely never meet her, sometimes too many means you get less kind customer service we learned.
She sent Miguel to meet us (he’s very nice btw) and he could t get the refrigerated ceilings to turn on. He said “must have overheated, either from cleaning person or building, give it time” and so from 3PM-8PM we gave it time. Never came on, the lights on the thermostats were orange or red. I text Miguel and email Joanna.
Next day Miguel comes back to look at it, Joana didn’t answer the Airbnb messages that first night, we had to rely on Miguel. After he returns he assured us he fixed the issue, give it more time. It wasn’t fixed, Joana finally reached out in the afternoon saying try turning the knob towards (+) which we and Miguel already did.
We spent two nights with zero cooling that was advertised in the listing and on the sheet on the back of the rental door. Also note the sheet on the back of the rental door gives you notes on AC and that the early check in was 30euro not 50.
I traded many messages asking Joanna what compensation she would offer for not having the ceiling cooling unit working the ENTIRE time we were there and she offered nothing and never apologized. I would not book through her again, my first negative review in 10 years on AirBnB.