Most gracious hosts. We only met João in person who helped us with the luggage and was very responsive to our requests. We were allowed to check in early and Joao was there to greet us. We loved the location: close to streetcar 28 that will take you around historic Lisbon; short walk to Cais do Sodré Station that will connect you to the rest of Lisbon and Portugal by subway (Metro), trains, and other public transportation; close to a supermarket and pharmacy.