The location was amazing, right in the center of the city. It's at the bottom of a very steep hill, but during the day if you aren't in a hurry there's a funicular that leaves from right outside your door every 15 mins (not always strictly on time) to take you to the top of the hill.
There is a small plaza outside the balcony with a few bars that have outdoor seating, so it can get lively with chatter until 2 am. It doesn't get too loud but you might want earplugs if you're a light sleeper. The bars liven up the atmosphere, but it's still very low-key and safe.
We didn't interact with Pedro except for check-in, but he was friendly, flexible, and efficient.
The place itself was clean, comfortable and had everything we needed. The shower is tiny, with just enough room to stand, but it's not a bad tradeoff for such a perfect location and great value.