The place was great once we got in but the check in process was horrible. The key pick up is a kilometer away. There are three doors labeled 18 and it was not clear which one was ours as the key barely worked even in the correct door and we were not informed there were multiple 18’s. The door to the lift is unmarked and the key doesn’t work properly so it was not clear how to get to the flat. There are FIVE keys to get in. One for the main door, one for the lift door, one to operate the lift, one to get in the lift side door, one to get in the stairs side door. None of the five keys work properly, even once we figured out how to get to the flat it still took us a while to actually get in each time. The entrance to the flat from the stairs would not open from either the inside or outside with the key provided. When we called for help to get in we were hung up on twice. A resident of the building ended up helping us when “feels like home” did not.