Rodrigo met us at check in and oriented us to the loft and Lisbon. This is a lovely contemporary style loft in a great area, safe and convenient to many points of interest. The roof top view was great and a nice place to have breakfast in the morning or an evening drink. I had high expectations based on the pictures and reviews and they were met. The bed was very firm and comfortable for my husband and I. Rodrigo and his daughter were both very friendly. Just note that the loft is on the 5th floor (European 4th floor) and there is not an elevator, so wouldn't recommend for those who have mobility issues.