Communication was very good and Daniela and Jose were flexible with checkin and checkout times.
We were given the apartment directly below the one we paid for - it didn't seem nearly as nice as the photos of the original... pretty tired, some locks missing on the bathroom doors, hot water mostly not working.
Looking at the prices advertised on the site for August I would say it could be a reasonable option for a big group who don't mind a less luxurious stay but certainly not for a group of couples who are willing to spend hotel prices. We seem to have paid over double what is currently advertised on the so it definitely wasn't the best value for money for 10 of us.