Luis the host provided us with 3 phone number to cantact him and 1 of them was in case of emergency. The second night of our stay we went to the town came back to the room at 10pm to realize the door won't opened. We spent the whole night calling Luis who never responded to any of the numbers. We called the fire fighters to try to open it but they couldn't. We try to get a hotel room, all were booked. We had to spend the night outside the door, on the floor. With my sister who is diabetic and without medications. Luis responded about 9am, with a text replying he was on his way. He sent someone else, he never showed up. None of them never apologized for not responding the calls or the messages