Although we arrived at the flat later in the evening than expected, Silvia greeted us in a very friendly way and gave us advice about the flat and also left a bottle of port and a bowl of fruit for us. She had already sent us emails with perfect directions on how to find the flat and what to do and where we might like to dine in the city. Silvia asked us to contact her if we needed any help or had any problems during our stay, she sent an email during the stay to ask how we were getting on.