Mário and Sara work in an office under the Airbnb and are open to questions when you want to, but also leave you on your own when you prefer that. The rooms are quite ok for a holiday with 2 adults + 2 kids for 4 nights. Preparing meals in the kitchen is facilitated, but Lisbon has of course nice restaurants which are also budget friendly. The neighboorhoud is very central, which brings you right into the atmosphere of the city. Bad sleepers though should bring some earplugs ... (less applicable on monday - thursday night).