Due to many extenuating, I was not able to make my trip to Lisbon. However, João was an absolute pleasure to work with. As I bumped my arrival due to illness, missed flights, and tragically the death of a close friend, João stayed in constant communication with me to ensure my arrival, clear any questions I had, and he worked so patiently with me. Although I never met him in person, the amount of empathy and understanding he gave me was immeasurable. I recommend anyone to stay at this listing due to the care and concern of João and his great communication skills.