Paulo, Adelaide and Hugo were very prompt with their responses. We had some issues with the door password but they were always ready to answer our queries and help us. The location is pretty good too! Quite accessible to most places, but do note that the loft apartment is on the 4th floor and is only accessible by a narrow staircase (those with heavy luggages might want to take this into account). We also has a problem with the washing machine and dryer and our clothes got stuck but they were able very quick in their response and did their best to help. Lovely & reliable hosts, highly recommended!