Ana is a very sweet lady who will do what she can to ensure you have a wonderful stay. She is proactive and accommodating with the check-in, and she offers helpful tips on what to do during your stay. We had an incident where we left a phone in an Uber, and she even helped us contact the driver.
She has a lovely house in a beautiful old neighborhood with winding streets and quiet corners to explore. It's a genuine 17th century house, and you'll climb a set of ladder stairs to get to the second floor, and the bathroom is a separate unit from the home that you walk a small path in the backyard patio to get to. It is quiet, homey, and very clean. You'll also find a second host in a friendly, lovable cat.
Colares is somewhat removed from Sintra, so it might help to plan ahead.
There are few open shops or restaurants in Colares - most are at least a few miles away. It's a little hard to get to without a car; even with a car, the streets are very very narrow and a difficult to navigate. Without a car, the buses come by a few times an hour and are a bit on the pricier side for public transportation. There are Uber and Taxi services in the area, and we found that sometimes it was the more effective option, both in terms of time and even cost.
Nevertheless, Colares is a lovely neighborhood with genuine character, removed from the tacky commercial tourist interests that permeates Sintra, and Ana's home is certainly no exception. We had a wonderful time here!