One of the worst Airbnb that I've stayed. Sandra is not qualified to be a host since she's rude, unethical, unprofessional and not ready to help at all. She had my friend waiting for her for 8 hours to do the check-in, alleging that I said to her that I would be there to do an early check-in at 10 am. I live in Ireland and as Sandra knew, since I told her, my flight was at 8 pm and it was to Porto, I would get to Lisbon around 5 am. I asked her if there was a way to live the key somewhere else, and she denied. Then I tried to move my check in to the next day, she denied. Finally, I found a person to do the check-in on the right day and at the right time, and she made this person wait for 8 hours. We had to go to the police because she was refusing to give the key to us. She gave it when the policeman told her to and she recorded my friend without permission. When we got to the apartment (because she gave the key at the police station, funny right?), the internet was down and several lamps were missing. We were 4 guests (she knew) and she only left 2 towels. It was a terrible experience.
I wouldn't recommend Sandra not even to my worst enemy. Worst host ever!