We’ve encountered various problems in vacation rentals but we’ve never been moved to write a negative review. We always contact the owner if it’s really a problem because we assume the owner wants to know and take care of it. We don’t want to hurt anyone’s business by putting out a bad review. But the owner’s response when we contacted him inspires us to write this. Before reserving, we suggest you ask if these things have been fixed.
This apartment suffers from neglect. The owner asks that you DON’T OPEN the (dirty) windows because he “wants to prevent people from having suicidal thoughts.” He said the windows were dirty because the apartment is on the 15th floor but these windows are designed to be easily cleaned on both sides.
During a storm, wind whistles through the living room window at a high pitch. The kitchen window lets through a lot of wind.
The fan and light over the stove work intermittently.
The freezer drawers were iced over.
The shower head is mounted in a way that makes the water strike the back wall. Holding it by hand works very well and there is plenty of hot water. But holding it flooded the bathroom floor because the shower door lets water through.
You should know that the apartment is located at the rear of the high-rise, next to six sets of train tracks. The sound overrides dialog on the tv.
We enjoyed the place, nevertheless. It is warm and if needed, there is a plug in heater. The bed is very comfortable. The big screen TV is great. The dining/living room is spacious.
When we informed the owner of these things his response, “I have consistently had 5 star ratings!” was disrespectful. He offered to refund the remaining days of our stay if we chose to leave early. We chose to stay. The problems aren’t serious but should be honored and addressed.
We’ve encountered various problems in vacation rentals but we’ve never been moved to write a negative review. We always contact the owner if it’s really a problem because we assume the owner wants to know and take care of it. We don’t want to hurt anyone’s business by putting out a bad review. But the owner’s lack of concern and kindness prompts us to write this to give people fair warning. Before reserving, we suggest you ask if these things have been attended to.