Rita is very nice and helpful. This is a great location. Nice and close to a number of Fado venues, bars, and restaurants. Supermercado is 10 paces from the front door and is run by a nice guy. There is a laundromat about 15 paces up the hill if you need it. Comfortable bed and couch. The neighbourhood had enough going on to be interesting at night (we visited in November) but this apartment is very quiet at night so you can get a great sleep. The flat is clean and nice. It's not big- it's cozy - good for one or two. Was a nice touch having a huge set of Fado CDs to enjoy. Coffee and other essentials were stocked in the kitchen for us which was really nice. Water pressure is awesome but watch the length of your shower with the pressure cranked - my wife takes long showers and there wasn't much hot left over for me - I showered at night instead of after her in the morning to ensure I had a hot shower. It's nice to be able to step out onto the balcony while you drink your morning coffee. Seems like an extremely safe area at night, like nearly all of Lisbon that I saw. I would recommend this place.