We had a very negative experience with this apartment. Prior to booking we specifically noted that we were traveling with older individuals, asking what floor the apartment was on. The response stated, "The apartments are at 3rd floor in a NOW elevator building." Once we arrived we quickly realized the building did not in fact have an elevator. when we contacted Rui, his blunt response was that it was an autocorrect mistake, we should have realized that, and he wasn't going to take ownership of it. We unfortunately were unable to stay and had to even find last minute lodging in a hotel outside of the area we wanted, affecting the last leg of our trip in Portugal. Very disappointed in this host.