This apartment is in a perfect location in Barrio Alto neighborhood of Lisbon. The Elevador Gloria is diagonally across the street and it takes you right down to Praca dos Restauradores, from where you can walk “flat Lisbon” and beyond to the other hill and the river. Jorge was maximally responsive. For example, I (Donna) had a problem with the hair dryer. It worked, I turned it off for a moment and it wouldn’t go back on. I was in a bit of a panic because we were going out, it was cold, and my hair was wet. We emailed Jorge. In the meantime, it went back on (must have gotten too hot?). We let Jorge know it was working. The next morning, Jorge brought over a new hair dryer.
So why a 4 star and not 5? For something Jorge has no control over: the noise and very steep steps up to the apartment. We expected noise from the neighborhood from the reviews. There are lots of restaurants and bars. It was the noise from the neighbors in the building that was a problem Saturday night especially.