The apartment was very small, freezing, no heaters at all and not so clean. We did not met the host of the apartment and when the day after our arrival we complained for the cold with the manager of the flat saying that we wanted to anticipate our departure of 2 days paying the 50% as mentioned in the agreement policies, the boss refused. Only the second day, because the shower had only cold water, he offered to give me back 70€ and a new flat at the 4th floor. The area Alfama is incredible but I don't suggest the flat on the first floor at all!