So far this is the worse experience we have had with Airbnb stay. It’s ruining our holiday!
Day 1
We arrived and found out that the toilet amenities was not sufficient for our 4 days stay. Very misleading on the Airbnb description under facilities included.
No cleaning material, no salt and pepper.
The fridge door hardly open as it hit the floor.
The wash basin was blocked and can’t be used.
TV and WiFi are not working.
Dining table setting is out of place as we keep bumping our head to the hanging lights that suppose to be above the dining table.
Day 2
The blockage wash basin has been fixed and it’s running but it’s leaking badly so it still can’t be used.
TV and WiFi still not working.
Day 3
Toilet flushing doesn’t want to stop but we managed to fix it in the afternoon.
The wash basin still leaking badly. TV and WiFi still not working.
Big problem with card key. It cannot open the apartment door. We were locked out at midnight after our Fado night. Security finally helped us as no one from the host company respond to our requests.
Day 4
We waited until mid day for the host to fix the door key issue but no one come. We then did our walking tour and again got locked out. This time the security refused to help as it’s a host responsibility to attend to low battery at the card reader machine.
The TV and WiFi are still not working and apparently cannot be fixed at all.
Door finally fixed at around 8pm. Second card handed to us for security.
Partial refund was agreed to be refunded because of all the issues we have have during our stay.
Day 5
Check out was smooth as it’s a self check out.
We are strongly recommending others to check with the host in details before confirming any booking.