The apartment is in a lovely spot in the old area near the Castle. It is comfortable and has all the necessities for 2 people. Sandra provided a wealth of information about cafes, restaurants, etc. Communication was excellent.
The not so good:
1. We spoke on the phone and Sandra agreed to book a taxi for us for 6.15am to take us to the train station for our day trip to Porto. We waited from 6am - 6.50. It turned out that it was not ordered and unfortunately Sandra appears to have forgotten that conversation. We eventually worked out what to do and lost 3 hours from our time in Porto.
2. On arrival Sandra saw that I was in a moon boot (broke a bone in my foot before leaving Australia). She also noted that the light on the landing at level 2 did not work. Nothing was done about this. This meant having to use a torch to get up and down the stairs to our apartment - 2 split flights of stairs, so 4 lots of stairs in pitch black dark even during daylight hours.
Overall the experience was very good and we enjoyed Lisbon.