Our experience at Maddie's apartment in Alfama was perfect! We arrived prior to check-in time, but Maddie was gracious enough to meet us at the apartment, allowed us to drop our bags, pick up the keys and get out into the city. She took time to show us a map of Lisbon and answered a few questions we had about where to find things in the city. She even offered to schedule a cab to pick us up at the apartment when we left for the airport on our last day. The apartment itself was spacious, clean and beautiful. We loved the historic building with the original shutters and the very authentic feel of the neighborhood. The only thing that was sort of bothersome was the shower curtain that hits against you while showering. The location of the apartment was ideal, being located in Alfama, a gorgeous, very old part of Lisbon. The apartment is just a few steps away from the Panteoa Nacional, Igreja de Sao Vincente de Fora and the Castelo de Sao Jorge, and a Tram 28 stop. All of which were must sees on our trip. The apartment is super close to both a bus and tram stop, and the metro is near by, but as others have mentioned, it's quite a hike up a large, very steep hill from the metro to the apartment. If you're carrying your luggage and not in great shape, consider taking a cab or bus or tram from the metro to the apartment. A few things we loved: FANTASTIC restaurant about two doors down, a ceramics shop that makes and paints pottery and azulejos (a Lisbon staple) right across the street, and the fact that we felt like we got a taste of what the local life is like by roaming the streets of Alfama and seeing the neighbors go about their day to day life. We will definitely return to Lisbon and would highly recommend staying at Maddie's apartment.