We had a very comfortable stay of 6 nights. The flat is as shown in the pictures. The location is very convenient and within 10 minutes walking distance to the Baixa-Chiado metro station. Lots of grocery shops and bakeries nearby. All the amenities provided were good. It’s very much a real person’s home and not just an impersonal space. Bairro Alto is a partying area so some noise at night is to be expected. It can be fun for people watching though. Sarah was welcoming and very prompt with responses. Overall a very happy experience.