My teenage son and I stayed here for three nights. It was just as cute and comfortable as in the pictures. The stairs are real, but manageable if you are prepared. The big bed is extremely comfortable. We loved having the blaconette doors open and listening to the street sounds far below. There are lots of musicians who play for the patrons eating outside on the pedestrian street. Just be sure to close up before you go to bed or you’ll be awakened by the trash trucks that come through nightly (area kept very clean). The location is great for getting around. Metro 2 blocks away. Walk 10-20 minutes to eat in Alfama or Bairro Alto. We speak no Portuguese but got along just fine in this lovely city. Anna Clara speaks English and is a helpful host.