This was an amazing stay:
1 - The location was amazing. Right in the trendy Chiado neighborhood right next to the Largo do Carmo and Santa Justa Lift. A very central location walking distance from many of the best restaurants in the city, shopping, markets, sights, and main squares. A super market was on the corner too for any essentials.
2- We were greeted by Ana. We were able to check in early and she communicated with us via WhatsApp along the way from the airport to the apartment and was waiting for us outside when our Uber pulled up. She spent nearly 20 minutes to give us a tour of the apartment, show us how the locks worked, give us highlights and recommendations of the area and neighborhood. She even had a welcome gift for us - a bottle of port wine and a traditional Portuguese pastry (pastel de nata) as well as cold water bottles in the fridge. We mentioned we may go the beach and she even brought us beach towels and a beach umbrella. She messaged us a couple times to make sure everything was okay and to see if we needed anything. She was great!
3- The apartment was super clean and beautifully decorated. It had everything we needed for a 5 night stay. Comfortable bed, a safe, full kitchen, washer/dryer, iron, cable TV, A/C. There was so much attention to detail that improved our stay - on the desk included a guide prepared by the host with their custom picks for things to do/eat/visit/etc. in several different languages. The TV had a custom guide printed next to it of all channels and what language it was in. There were so many little things that made everything so much better. I do wish the wifi was faster but it was sufficient enough for maps, browsing, etc.
Overall - it was one of the best Airbnb experiences I've ever had and set the bar really high for other hosts. I highly recommend it and will definitely stay here again if I return to Lisbon.