This Airbnb would normally get a much higher rating but a great apartment, tastefully decorated in a very good location cannot overcome poor communication and a disregard of plumbing problems.
In the days leading up to our arrival, I sent several e-mails requesting clarification. Not a single response. So I tried calling. No-one ever picked up. What's the point of providing us contact e-mail and phone numbers if no-one is ever going to answer?
The drain in the shower is plugged and drains only very slowly. We found this out the first day when the water overflowed the shower basin and was starting to leak onto the nice hardwood floor of the living room. We put down all the towels to stop the water. We e-mailed the host and this time they did respond. We requested and they delivered (while we were out exploring Lisbon) new towels. But they left all the soaking towels right where we left them! No attempt to clean up the mess and deal with soggy towels. They said they would send cleaners but the soaking towels we shoved in the corner were still there when we checked out. Worse, the problem was not fixed, so we could only take one quick shower each morning and the next guests will have a similar experience all over again. It appears as though this apartment is managed by a rental agency and not the owner and they don't seem to care if water soaks into the hardwood floor.