I am thoroughly disappointed with this Airbnb experience.
The host, who was not in fact Ema but rather a rental company, was more than 1 hour late for the agreed check-in time. The company told us only to use their whatsapp account because they did not check the Airbnb messages regularly. The communication was unreliable and response were slow and unprofessional. This is not the experience I have come to appreciate with Airbnb.
I do not recommend this host.
The apartment itself was well located, but the value was not worth the hassle caused by the poor management.