Terrible experience. We got upgraded to a ‘better apartment’ as the one we booked had no running hot water. Great we thought - yes please to the upgrade. Only to find that —
There was no heating. It was freezing cold we sat around covered in blankets - the air conditioning didn’t work to heat the room up
The were three bathrooms of which the main toilet didn’t flush and the other two showers were faulty
Batteries were flat we couldn’t use remote controls to use the TV and set top box
Only one kitchen towel provided. And the dish washing and laundry pods - only one provided for four people staying for six days
And the most important one - the
Toaster was faulty. When we used it the electricity popped cutting out the power
And there was no kettle to make tea or coffee with
We messaged the host they said ‘oh no we’ll fix this immediately’ only to never hear from them again
Oh and we booked a pickup transfer to take us to the airport and no one came - at the last minute was told to catch a taxi - we made our flights with less than 5 mins to spare
Mother said never book another Airbnb again, ever what a terrible experience so sorry to have to write this