Ana was so lovely. She met me early at the apartment so I could drop my things off but then allowed me to stay while the cleaner was there so I could get work done. She helped me lift luggage up the narrow stairs which was massively appreciated (thank you!). She is really personable and we talked for a while about Lisbon. She answers emails very quickly and is super helpful. The flat is fantastic! Great shower with brilliant pressure. Double bed. Balcony doors which you can open to enjoy the sounds of Lisbon. Ana even left a bottle of wine and water in the fridge. I’ll be coming back to Lisbon in the future and will be staying with them again. Highly recommend.