Location is great - right in the middle of Alfama - oldest district in the city.
The apartment itself has everything you need and the space is comfy, clean and well maintained.
The host was amazing - very quick and courteous to respond. The host provided some great tips and suggestions on dining, luggage storage, etc.
Hard to reach the apartment if you have lots of luggage. Taxi (pick up service) does not stop in front of the building. You have to carry your luggage some distance up the hill. Not a big deal unless you have kids, strollers, car seats, etc.
The pick up service at the airport was late 40 minutes. No serious complaints here - it was part of the package and free. The check in concierge that checks you in and shows around was on time though. We ordered transfer to airport from the same concierge service that met us at the airport. They picked us up on time though we had to call them to figure out where to meet... there was a mixed up with drivers, which is ok overall. Though i would expect a concierge service to be more organized.