It clearly stated that it was a self check in&out. But it took host 2hours from the check in time (which is 3pm) to leave the keys and tell us to pick it up from under the door matt. Also I didn’t understand why he just didn’t welcome us in. And then we didn’t had internet and tv for 4days. Every time I called or text the host it was ignored until I contacted Airbnb customer service. Surprise surprise he was at the door to check if the router was working fine. He was in the apartment for almost an hour half on the phone with the technicians. So we have been told technicians will come in next day to fix it. Which they did but he didn’t turn up to let them in. It was my 15year old son who happen to go back to apartment to pick his headphones. Door knocks thinking it was me and let the technician in and waited till he finishes his job. There is no instructions booklet in the apartment. Tiny little heater. No bath plug cover. When we check out I feel like I had to take pictures and video of the apartment to make sure we don’t get blamed for things. Because again we had no reply when we text and said we are checked out.