We waited for 2.5 hours to check in. I have filled a form with all the arrival details 2 weeks before the arrival but they told me they have not received it and the normal check in time is 6pm which is not normal (it says 4pm in the reservation), I called them several times saying that we were in front of the house with 2 kids and luggages and theye didnt care. We waited till6.30 pm. Then the flat was not so clean, and all the dirty and extra laundry were left in the bedroom. We told the company to fix it but they didnt care. Then I tried to contact them for other problems but they didnt respond. The location is near to Chiado but you have to walk through steep roads. We paid 520eur for 4 days and it wasn't worth it.