Diana contacted us ahead of our trip and made us feel welcome right from the start. She offered a service to pick us up at the airport, or to meet us at the apartment. They (Diana and Jorge) were very flexible about meeting times, and allowing us to check in a bit early because there were no guests the night before.

Diana was very responsive with providing local contact for things we were interested in. She provided us with an on-line version of their manual showing where to meet, contact info, etc.

Jorge was very flexible with allowing us to leave our bags in the apt as our flight was a bit later after checkout.