My roommate and I were incredibly displeased with our check-in experience from Bnbird. We had a late flight the night of check-in, and understood that there was going to be a late arrival fee. However, after we arrived at the building (after texting our contact from Bnbird 30 minutes prior) no one was to be found with the keys/check-in instructions. It was then impossible to reach anyone on the Bnbird team. After we had given up and were looking at hotels nearby, one of Bnbird's employees called me and spoke in a rather condescending and rude tone. We were extremely dissatisfied with the customer support and quality of this check-in experience. The apartment was what we expected, the pictures are very accurate and it was very clean, but we could not get past our check-in experience.