Paulo was very helpful and always available to answer queries. We were greeted by a very friendly woman, who left us a gorgeous bottle of wine. The apartment is in a very pleasant residential neighbourhood near to the funicular (the Lavra tram) which is very convenient. It is light and roomy and well equipped and the little terrace is a lovely place to sit and enjoy the dusk and listen to the children's voices and the sounds of families going about their lives.