The flat was spacious, clean and the location was really good. There are many restaurants and shops nearby. The flat was also very modern and has lift which was huge bonus.
But the check in process was the worst experience ever. They have this airbnb concierge and the host asked them to give us the keys. They told me that it would take 1hour and half to get out of the airport and ride to the flat. so they gave me the check in time at 20:45. but i told them that it's really depends on the traffic from the airport so i could check in a bit earlier or later than the time they gave me. so I sent a message via airbnb and also texted them when i arrived at the airport, but I've got no reply. I texted them and tried to call several times when I got the Uber but still didn't get anything back from them. It only took 30 mins to get out of the airport. we kept trying to call them but still no one was answering, and suddenly we got messages from new number and we've been told that we had to wait for 30mins to check in no matter what. and this was hard to understand because this person who texted us, couldn't speak English properly. They told us that the confirmation time was 20:45 so there's no way that we could get in the flat earlier than that time. so we had to wait for 30 mins on the street with our luggages after more than 15 hours of night flight. I've been using airbnb very often and this was the worst communication and check in experience.
Finally a guy showed up and let us in. he said that he tried to contact me via Whatsapp but he couldn't find me there with my number. I have different number on Whatsapp and they never asked my 'Whatsapp' number. and then he found out the wifi was not working, so he promised us to bring some hotspot next morning. After he left, we asked what time they could bring the hotspot. No answer again. we sent messages in the morning again , and still didn't get anything back. We were waiting and trying to contact them so many times. I had to call airbnb customer centre as well because it was impossible to reach them. Around 2pm the host finally sent us messages and said that he sent a technician guy. The guy came and fixed internet. The host told us that there was a problem from outside of the building so not much things he could do, and we just need to wait until the end of the day to use internet. but this sounds just an excuse because the internet was working fine right after the technician guy left.
The flat itself was great, but seriously the communication with host was very frustrated.