I made a formal complaint at the Police Station of Pontinha against Rogério, his wife and his mother-in-law. The mother-in-law shouted at me and almost physically threatened me. I stayed there for 2 weeks and a half and here is the list of problems I had: 1 - When I arrived at the place, there was no one to open the door for me. Who opened the door for me was one of the guests. They were never there to open the door for other guests too. 2 - The room I was given was not the room I had booked. 3 - The room I was given was very dirty and it took me one hour to clean it. The pillow case had blood stains on it. 4 - The blind did not close properly. 5 - The bathroom was not cleaned for more than a week, it got really dirty and I made a respectful comment about that with the cleaning lady (Rogério's mother-in-law), who got offended. 6 - The host uses the apartment constantly to clean bed linen from other places. 7 - The gas ran out and he did not come in to change it and instead sent me a video to do it myself. 8 – On the 28th a water company staff came in to cut off the water from the apartment because the host had not paid the water bill for one month. I called the host, he talked to the staff of the water company and he said that he had not paid the water bill for a month. Shortly thereafter, the host's mother-in-law comes in the apartment screaming at me, saying I was lacking with respect. Despite speaking Portuguese, I could not understand her accent and I did not understand what was happening, with whom, or what she was talking about. I called Rogério to ask what was going on and he hang up on me. Then Rogério´s wife comes in came and both of them started yelling at me. I tried to talk calmly and resolve the situation, but it´s very difficult to talk to ignorant people who can only shout and are not capable or reasoning things out. The mother-in-law began to speak badly of the guests, to complain of other people, and then I came to the conclusion that she probably has mental health problems, because she kept taking medicine and was clearly out of control to the point of almost threatening me physically. Two other guests witnessed the whole situation and can testify in my favour. 9 – I immediately packed my things and left the apartment. I made a formal complaint against Rogério with the Air Bnb staff, who refunded the 3 nights that I did not spend there. 10 – Rogério deleted the messages I exchanged with him on whatsup and blocked me, so to erase evidence. I think it's very unfortunate what happened, I've never been through this kind of situation and I told...