The flat is
Located in a central convenient location, but in an up and coming dockland area, with much noisy construction work all around. A little too 'edgy' for us.
We were greeted by rats scavenging in discarded rubbish at the main front door, which was not appetising.
The double bed collapsed as we sat on it for the first time - broken and dislodged slats on the base, which we rectified to the best of our ability.
The freezer was un usable as so iced up the door would not open.
Both toilet cisterns leaked water constantly, which interrupted our sleep, despite closing bathroom doors.
Terrible sewage smell from one bathroom.
The toilet lid in the en-suite was completely detached.
It wasn't the most comfortable stay we have experienced as a family. It's a shame as all of the above could have been avoided with a little more care from the Lovely Stay team.
I did call them on our arrival, but they had left for the day and didn't get back to me during our 2 day stay
They apologised after I sent this feedback on check-out, stating that "as our stay was only 2 days, they would have been unable to rectify the problems even if they had known!"