We stayed at Ana and Joana's place from Oct 23 to 30, 2018. We were greeted at the street level door by Elsa, another partner. She gave us the keys and showed us around the flat. There are two keys, one for the door to the building at street level and a second for the flat itself. Doors lock automatically behind you, so checkout was simply a matter of leaving the keys in the flat.
The flat is beautiful - quality lighting and plumbing fixtures, cove lighting, granite kitchen countertops. Fully functional kitchen. Great water pressure and plenty of hot water. Wifi signal is strong and consistent. You couldn't ask for a better location - you're steps away from the Metro (Terreiro do Paco station), the Se Cathedral, the Praca do Comercio, and Rua Augusta. The restaurant SaLa de Joao Sa was no more than a hundred feet away and we had a fantastic meal there.
The weather was warm and although there isn't air conditioning, there is a table fan that will circulate the air. There are window shutters that will effectively shut out any light and noise. Although you are in the centre of the downtown, there was remarkably little noise. There is a washer to wash your clothes and a clothesline outside the living room window to hang them to dry. Just be aware that you are up on the third floor and if you are afraid of heights, this might concern you.
The only drawback is that you have to climb over sixty steps to get to the flat. If you have mobility issues, this flat might not be a good choice for you. We were able to get up and down several times a day without too much difficulty.
Ana was very quick to respond to any queries that we had and Elsa took care of any issues (such as the television temporarily malfunctioning). Ana arranged to have a taxi take us to the airport on our last day (much appreciated). We enjoyed our stay at this lovely apartment and highly recommend it.