Communication was great and we were able to drop off our luggage earlier than expected as we arrived in the morning.
The apartment is huge and well presented. It was very clean and was equipped with most household items. Local corner shop, bakery and coffee shop right next door. All very friendly and helpful.
Great location - just a 5 minute walk (uphill) to tram 28 and a variety of bars and restaurants. Bus 712 leaves from outside the front door to a metro/train station which is really handy.
Lisbon is really hilly - make sure you have your most comfortable walking shoes.
We really enjoyed our stay and would recommend.