I had a really late check-in on a very busy night Lisbon, and Alena was very helpful as she stayed late and waited for me that night, as well as informing me that the Airport metro station was closed. The location was fantastic, it was right downtown and steps away from Rossio. The common areas were very clean as they were cleaned daily. I'd definitely recommend this place if you're looking for a convenient place to stay in downtown Lisbon!