This was my first time using Airbnb and it was fantastic. Maria and Filipe have promptly replied my messages right after I booked the apartment and have given me detailed instructions on how to get to their lovely place. Slightly disappointed that they were away on holiday during my stay at their place but Maria's parents Domingos and Teresa were absolutely lovely and helpful. They gave us lots of tips of where to go (both touristy and local places). The apartment was clean and tidy, with windows facing the Tagus River. We were so surprised they have even prepared some hot tea and snacks for us! Overall my family and I had such a great time in Lisbon and we absolutely love the country, the friendly people and the culture.