Lara is extremely thoughtful and helpful, responding really quickly to queries and offering helpful advice at all times. The apartment is clean and has all the amenities you could need. Location is very central, minutes away from the famous tram 28 stop... just be prepared for the windy streets upon taxi arrival!! The bikes were a great addition and we enjoyed cycling along the waterfront to Belem. Only thing to note is the apartment is really quite small - fine if you're planning on exploring the city most of the time but can feel quite cramped, especially the bathroom. A great place for a short city break!