Miguel met us for check-in and explained everything. He even welcomed us with a bottle of wine and some pastel de nata to help start our vacation on a welcome note! The place was very conveniently located in Chiado with easy access to everything. The apartment was very clean and had most amenities that travelers would need. They even had enough supplies for coffee. It was one of the few places in Portugal with a washer and dryer (combined unit).
The only quibble we had was that the lift (elevator) was very problematic (and small). You could only use it if it happened to be at the floor you were - which was a problem when we returned after a long day and had to climb to the fourth floor or check out with luggage. Other than this minor issue this was a great place to stay.