Sophia’s communication is great and she has a wonderful and very modern Appartement. We really liked her style, all the books etc.
However, the Check-in went anything but well.
Normally Check-in is from 4 pm. We arrange check-in at 5 pm. After a long day with a lot of time in the car we really wanted to arrive, check-in and fresh up.
Unfortunately the cleaning lady just started her work. So we waited in the bed room and after only 45 minutes she finished her work. 45 minutes for a not very small Appartement and especially in covid times!
But I am sure that this is not the normal state, but something has simply gone wrong.
Sorry Sophia, that’s the reason I can not give you 5 stars at Airbnb.