Hugo is very relaxed and we felt very welcome in his apartment. He gave us good instructions on how to access the apartment and he was very informative - about the history of the city and places to see. The apartment itself is exactly how it looks in the photos - clean, spacious and beautifully designed - with amazing views from the kitchen. Our room, with large ensuite bathroom, was clean and comfortable with plenty of storage space. The room looks out onto a fairly busy street, but inside it's very quiet and we slept really well! The location of the apartment is fantastic - right in the heart of old Lisbon and handy for seeing the sites, shopping or just meandering through the old streets under the castle. It's also 5 mins walk from train/ tram/ taxi/ bus for longer journeys. There are plenty of cafes very close by for relaxed meals out, a Pingo Doce for groceries and a laundrette. We would definitely recommend staying here!