This was really a perfect AirBNB experience. We were given very clear advice and instructions in advance of our arrival, we were met at the apartment at the time of our choosing, given a tour, the keys, some contact information and a wide range of suggestions on where to go, what to see, etc. And then over the course of our stay, simple questions (laundry, check-out, etc.) were answered promptly. The location couldn't be better, the apartment itself is beautiful and a bargain. The only disappointment we had was having to leave.