I was very happy in the apartment.
I was there for work, for a 2 week course at the nearby NOVA medical school.
Neighbour across the hall, Madalena, is very helpful and speaks English and can help with accessing the apartment if there ever is any problems. Madalena (and her little terrier) made me feel very welcome.
The apartment is bright and airy and decorated in a simple uncluttered style which suited me. The pretty tiles were a nice Lisbon touch as is the blue tiles house view from the balcony.
The apartment had all the necessary amenities for a comfortable 2 week stay for one person. The Wifi was very reliable. There is a washing machine and a washing line & clothes pegs for drying clothes outdoors outside the window, detergent provided. There is a coffee machine and coffee pods are provided. Kitchen is adequately equipped, easy clean granite counter top and easy to use induction hob. (There was an oven too, which I didn't use). The shower was very good, plenty of hot water and good water pressure. Toiletries provided. Despite in being an internal bathroom, it never seemed damp ( and there is an extractor fan). Bed was very comfortable.
Location was excellent for my purposes. There are 2 convenience stores in the same street and a supermarket Pingo Doce 5 minutes away. It was located in an area that felt very safe even at night.
Self check in worked very well.
Others have mentioned the lack of sound proofing. There are a few properties being renovated in the street so there was building work noise during the day but it wasn't too noisy. I chose not to sleep in the bedroom facing the street because previous reviews had mentioned the noise from the street. The internal bedroom was quiet.
Communication with Alzira was very straightforward with prompt responses.
General tip for visitors to the area: wear shoes with good grip soles as the stone pavements can be slippery when wet especially when walking down the steep hill. The nearby Torel park has a cafe (Banana Cafe, torel park) with a beautiful view of Lisbon. It is a lovely place to watch the sunset. The supermarket bakery nearby has lovely pastries and readymade traditional bacalhau dishes for eating at home.