I went to Lisbon for a two week trip and booked a Feels Like Home apartment.
We arrived to the apartment Friday afternoon and everything looked fine. We quickly realised that the baby crib which order was missing. We called the 24h service and they send the crib with a driver which was super. However, in the evening we noticed that there weren't any hot water and when we called them on Saturday they couldn't find a solution. As we only had 2 days we went out to the city while they were suppose to fix the water. They then called us and told us to go back and pack all of our stuff and we would then be driven to another apartment. When we went to the other apartment I coincidentally tried to turn of the light but the electricity wasn't working. In the end they told us to go out while they would find a solution. Finally, our stuff was moved to a third apartment but I must say that this what not at all what I ordered. I specifically looked for an apartment in which my baby would be able to crawl but that wasn't possible in the loft that was our third apartment - it wasn't clean and it was super dangerous.
In the end, we wasn't at all satisfied with this experience and I would never recommend Feels Like Home to anyone.