Ana's assistant Rita was very helpful and was there to meet us when we arrived. Very accessible via Whatsapp. She was also very accommodating when we wanted to leave our luggage in the apartment as our flight was in the late afternoon. The apartment is beautiful and in a very convenient location. There was some trouble with opening the front door (you need to pull on the door to make the last turn of the key), but Rita was able to clearly explain how to open the door via Whatsapp. Highly recommended, we would love to stay there again on our next visit to Lisbon!