Stayed here for 3 weeks with my family (wife and 2 little ones 1 and 4) and our focus was to be close to downtown so we could easily see the Christmas lights on the streets.
In terms of location, perfect location. There’s restaurants and coffee shops left, right and centre so breakfast and lunch was easy to sort out. Saying that, the apartment is next to the stairs that link Rossio to Bairro Alto, so at night it can get a little noisy. For clarity, the noise is not constant it’s just that once in a while you get the casual noisy group moving along the stairs.
Check-in and communication, perfect! The keys for the apartment were literally on the door when we arrived, Brígida was super helpful and always quick to respond. We had a little issue with the cleanliness of the apartment at first, but Brígida promptly resolved the issue.
Final note, the streets around the apartment are the typical stone streets of Portugal, so going around using a stroller can get challenging at times but we managed ok.
Would definitely recommend.