We have had a nightmare with this booking!! I booked this Airbnb for my parents as a birthday present. Upon my parents return, I find that Luis' is accusing my parents of stealing his speakers and for breaking the window (neither of which are true). He involved Airbnb immediately and requested £285 from my parents. I kindly explained to Luis that he should have perhaps contacted my parents to discuss this rather than directly involving Airbnb without even mentioning it to my parents. He lied and said that no one else had access to the house and so my parents 'must' have stolen the speakers. However, this is not the case, as the cleaner had access to the house (although I am not implying that the cleaner took the speakers, simply that Luis was not honest with Airbnb). Luis' communication has been poor and quite frankly inappropriate, I find it very difficult to understand why he would accuse my parents (who I am confident did not do either of these) without even sending them a message to discuss the problem.
As I was not the guest I did ask my mum to provide a review (which she has below).
The Airbnb was in a good location and Lisbon itself is a beautiful city, with lots of quaint streets and lovely restaurants. However there were in fact a few issues . Firstly there was mould all around the edge of the bathroom wash basin . Secondly the lock on main front door to the building was faulty . The door was difficult to open and kept getting stuck and wires were hanging out of the lock. Thirdly , the coffee machine wasn’t working . No coffee pods were supplied so we bought some but the machine kept swallowing them up . The oven took ages to cool down and the light to go off.
We could not get the cable tv to work . We were trying to find a station to watch the Champions League football. I messaged Carolina but then realised i could get the match on my phone so I messaged her back to say it was ok. Throughout our stay the cable box did not work .
Finally with regards to our only point of contact, Carolina, sometimes her responses to my messages were extremely slow. The first message took her a day to answer and that was only after I messaged her again . On our arrival we were kept waiting outside the flat despite the fact that I had messaged her on landing, by the luggage pick up and in the taxi . We were finally met by a pleasant young lady but unfortunately there was a big language barrier.