Ingrid has a big heart and smile. She is helpful, guides you and showes you around if you need help specially in the times we are in . She walked with me, helped figure stuff out and asked people questions on my behalf. Everything is nice simple, clean and INgrid and Alexis are just down to earth and enjoy a good conversation offer their kindness to you. The room is not a ballroom but if you walk around its enough for sleep relax and get a break from the city.