The host was good and flexible even though our flight was delayed a day. I️ wish I️ could have stayed longer. I️ could not have asked for a better location. If you are from the US though be aware that the second floor means two flights of stairs, not just one. So 3rd floor by US standards. Not too big of a deal as the location more than makes up for it. There’s a beautiful fountain and statue courtyard area right outside the front door. Great for kids. The train station is only a couple minutes walk away. Easy coded entry for the keys. We put all breakable items in a hidden pantry since we had a 2 and 4 year old. The only reason for 4 stars was the water was only warm for about 2 minutes when showering. I️ had to wash my hair and body in cold water (we visited in January). I️ am not sure the issue and forgot to mention it to the host as we were only staying for one day so did not need the shower again. So there might be a quick fix.