All elements were fantastic - the location, the apartment itself, and of course the hosts. My husband and I visited Lisbon in December, during unexpected hurricane weather, so it was very windy and rainy. We were a little late coming from the Algarve, but Ana and team were so flexible with meeting us. Having a host come to greet you makes such a difference.. you learn so much more about the apartment, the location, and places to go. Bruno came to greet us and explained everything in great detail! It’s sometimes difficult to understand the European appliances, so an explanation and also the laminated sheets in the kitchen were very helpful. The binder of info was amazing - it is so personalized to the location, and with the rain during our stay, it was helpful for us to know how far everything was. Bruno also gave us some fantastic recommendations on art galleries and various places to go, given the rainy weather. The apartment is spotless, the bed is comfortable, the kitchen well stocked, the linens are high quality. The apartment was spacious. So many tiny details were accounted for - umbrellas, shopping bags, even small toiletries. This is not your typical Ikea-quality apartment. The lift to the apartment is really an added bonus. If we have the chance to come to Lisbon again, we will stay at this Airbnb. It was perfect.