Nest approaches the hosting process in a very professional way - lots of very clear communication, and willing to be flexible to meet your needs. They will meet you at check-in to give you a personal welcome, and we received a message with lots of recommendations for things to see in Lisbon, which was perfect for our weekend trip. The apartment had everything you'd need for a brief stay, and the bottle of wine in the welcome package was a nice treat. Would gladly stay with Nest again when we are back in town.