Both Felipa and Sergio were very responsive to all our questions and always got beck to us through email. Susana came to meet us at the apartment. She answered all of our questions and gave us a map with handwritten hots spots of the area. They also provided wine and cheese which was great. Sergio organized a taxi for us at the end of the trip, which was really helpful. He provided directions to the cab driver and the driver met us at the apartment at 5:30am!