LOCKED OUT OF UNIT AND LEFT HOMELESS DUE TO BROKEN DOOR LOCK! tldr: don't trust your safety to this company. Stay elsewhere!
The apartment is as described and in a very nice part of Lisbon. However, our stay at the unit was one of my worst travel experiences after visiting 30+ countries. After checking in to the unit in the afternoon, we went out to enjoy the city. When we arrived home late that night the cheap digital lock installed on the door was broken. After trying for over an hour to contact Altido customer service and resolve the issue, they were unable to fix the door or send anyone out to help. Their only suggestion was that someone could come at 10 AM the next morning, with no offer to help us find a place to spend the night. My friend and I (two women alone in the city) were forced to wander the streets at 1 AM in search of alternative accommodations. We went to more than 5 hotels before we found something available.
While I understand that things happen, it was Altido's response that was truly unacceptable. They refused to offer a full refund for our stay, despite the fact that their cheap equipment left us homeless for a night with just the clothes on our backs. Their listing photos are beautiful, but I would never trust this company with your personal safety! It's just not worth it. Stay elsewhere!