As i got to the place in the evening i instantly noticed a bad smell and a complete mess in the apartment, it was not cleaned.
I called Altido's office to report the issue and a lovely person named Kristina tried to solve the the situation.
Unfortunately as time passed a solution was not found on Altido's side and they refunded me and transferred me to Airbnb support, by that time is late evening and dark and I have no accommodation.
Altido had decided to completely drop the responsiblity of the situation and basically send a client homeless for the night
i recommend no one to stay with Altido because of bad service and overvalued product.
Tomer.