Hugo met us in the apartment and was very welcoming. He had already given us information on Lisbon and transport to and from the airport. One of our party arrived on a late flight and he gave clear instructions for her journey by taxi. He also gave his tel. no. in case the taxi driver couldn't find the location. At the end of our stay Hugo arranged a taxi for our onward journey.
The apartment is in a good location, on top of a hill, right by the Sao Jorge Castle. The views from the narrow balcony of the castle and the river, are as on the website. It is very easy to walk to most destinations and we found the local restaurant Chapito (recommended by our host) very good for tapas, restaurant fayre and Fado music. The apartment is in an older building on the top floor - many steps and no lift! The water heater is a bit unreliable and the electrics did fuse on one day. Hugo wasn't able to get to the apartment but gave instructions to find the fuse box(behind a bookcase). No ironing board and a lack of mirrors in bedrooms. We ate out most of the time, but the kitchen is fairly basic. The apartment has a quirky charm and is nicely decorated but it is not glamorous and the facilities and equipment could be improved.