Ana and Hugo were very kind and always quick and responsive. We especially loved our daily breakfast on the tiny balcony. The bathroom is not suitable for tall people (I am only 5'4/164cm and had to watch my head in the shower) but it was good for us. Its all very basic and simple, ideal for bagpackers. The apartments location is fabulous for exploring the city by foot and really close to the metro. The window in our bedroom was broken, which occassionally was a challenge with rain and wind and it got rather cold over night, only cold water in the bathroom but the shower was mostly warm. Plain and simple. We had a good time. Thank you.