The handover of the keys was delayed. Only after a phone call, we were told, the key handover is late. After about 20 minutes of uncertainty whether the apartment really exists, we were accompanied to the apartment.
The cleaning staff was not yet ready. While we stood with the suitcases in the living room, they cleaned around us.
After trying the keys, we found that the keys could not be turned. After a phone call, the owner was there immediately without making us wait long.
It was the right key, only the locks are very stiff. Only after many attempts we knew how to get the door open.
From that moment, however, there were no further problems. The apartment was great, the location perfect and it was a nice vacation.