A wonderful experience from booking to check-out! The Santos family reached out immediately to introduce themselves and ask for our travel plans. They were quick to communicate and respond anytime I had questions. We arrived early from the airport and they met us and held our bags. They also gave us a map and directions to a great spot for lunch while we waited. Upon check-in, the apartment was spotless and we were greeted with wine and pastries. They showed us around and gave us an overview of the city on a map. The location is wonderful and we were able to walk everywhere we needed during the trip. The tram runs along their street which is convenient and the location was quiet for a peaceful night. Upon check-out, they reached out to us the night prior to coordinate. They met us to say goodbye and make sure all was well. I would stay here again and highly recommend to anyone visiting Lisbon.