BREAKING AND ENTRY WHILE IN AIRBNB!!! Burglar committed a forced, breaking and entry through the balcony into our Airbnb as my husband and I were preparing to go to sleep. My husband faced the burglar while finding the keys to unlock the Airbnb entrance door so he can leave. The burglar proceeded by pushing my husband away as he quickly grabbed my purse with all its expensive contents and took off down a flight of stairs to the street.
Police came to the apartment and investigated. Police said that this is actually very common and that the owner should have put proper security measures in place and warned us. One of the cohosts (Joana) who is the one we met denied that she’s ever heard of this happening and refused to accept responsibility for not securing the place properly and got defensive when I told her she needs to warn future guests. While the police were there, she told us we will get a full refund regardless of whether it is from Airbnb or from the owner. The next day the other cohost (Romano/Nuno) called us to ask us for the police report and a list of missing items with cost so he can claim it to his personal
insurance and compensate us for the losses. We have sent him this over 48 hours now and have not heard back despite messaging many times! We’ve followed up many times with no response. Extremely horrendous hosts - he has 8 properties on Airbnb. Avoid for your safety and well being! Aside from the monetary losses, we have suffered a traumatic experience and I am
unable to sleep.