First of all Helena was not there, but her son (?) Bernardo- who was kind btw. The main issue is the size of the rooms, very small and above all the fact that one room has actually no window (yes, it has a window but it opens on the main room...). The neighbors are so close that you can hear them even if they whisper. Apart from this, the flat is very clean and well-equiped, in a good location if you have a car