Joana & Diogo were very friendly and helpful in their communication and check-in was very easy (and they made efforts to be flexible re: check-in time too), and the location is excellent - in Bairro Alto and within walking distance of the metro and a lot of attractions. The stairs leading up to the room are very steep, though, so might be tricky if you have a massive suitcase (otherwise it's fine, just have to be careful).