Ricardo was very responsive and went above and beyond to make sure we had everything we needed for a pleasant stay. It's the first time I stay at a place from airbnb where someone comes to clean and do beds everyday. Big plus! The house is exactly like the pictures. Chiado is an older part of town with little cobblestone streets, with lots of nightlife activity, bars, shopping and restaurants a few blocks away. Note that the area is very hilly and you will need to climb up the hill or go down to get to things.