I’ll start by saying that apartment itself is not bad. It is accurately described in the Airbnb description. The location is convenient and close to the metro and shopping. However, this listing is 100% overpriced for the service they provide their guests. The check-in process was horrendous. I asked if it would be possible for me to check-in early as I was arriving to Lisbon very early, they told me it was not possible b/c guests were checking out that day. Understandable - although it would have been nice if they offered me to leave my bags, especially since guests check out at 11am, but I was told 3pm was the earliest I could check in. What disappointed me was that after waiting hours to check in with my bags, it was difficult for me locate the apartment with just the address provided. At check-in time (3pm) I contacted one of the managers of the place ( b/c I was not contacted) and they were not yet at the place to meet me. Once she arrived minutes later, she realized she had brought the wrong key. I had to wait for her almost another hour for her to go back to the office and grab the correct key. I understand mistakes happen, but this could have been avoided if she was ready for me before check-in time. What made it worse was after finally getting to the apartment she informed me that she had not yet checked the apartment and proceeded to check the apartment from the last guests. If the apartment was not being checked while I was waiting, then why wasn’t I able to check in early? None of this would be a big issue for me , but I expect more for the price I paid. Also, why do you expect guests to take out trash and wash dishes if we are paying a cleaning fee. The Airbnb seems to be one of many managed by a company, they should consider either lowering the price or focus on better service especially check-in and providing location ( maybe use pictures).