Pros - clean, great location, great communication, quiet, comfy beds, and the views are amazing. We were a family of 4, with two smaller kids, and they enjoyed their beds too.
Cons - not really much in this department. I is up on the 5th floor, but that is not a hassle. Wish the coffee maker was easier to get refill pods for it, and the bathroom was small. But if that is all I got, you can see it's a great place.
Totally would recommend it, clean, good beds, quiet, and as advertised, with a killer location. What else would you want?