Overall it was a good stay & property if you have low expectations but the whole experience was terrible. I stayed in 5 Airbnb properties during my 16 days in Portugal and this is the worst!
DEPOSIT CHARGE WARNING
We were charged Euro 250 for something we didn’t do and their collection of deposit OUTSIDE AIRBNB basically doesn’t give you any protection. We moved out on the 26th, other guests moved in on the same day of 26th, yet they contacted us on the 30th to inform they would charge us Euro 250 to fix ONE cracked tile in the bathroom which was there when we arrived. We explained & gave reasons but whatever they say is final. I think this is a serious trap to charge extra money (up to Euro 500) from guests.
The property has many expensive installations which is easily damaged if you’re not careful. I was told they once charged guests Euro 600 for damaging a window which can easily happen if you are not careful with the remote controls. We had to put away the remote controls & avoid opening the windows altogether so the flat became stuffy! This is exactly why they want to collect deposit outside Airbnb so they can charge without going through the dispute mediation process by a 3rd party.
PROPERTY
The property is very hazardous with low sloped ceilings (you will constantly knock your head when getting up from the sofa, beds, walking in the kitchen & bathroom). The low sloped ceiling edges are very sharp and dangerous and they start from the floor up! The staircase leading to the upper floor is wobbly when you walk on them, without a handrail so definitely wouldn’t recommend if you have children, elders or sleepwalkers in the group.
COMMUNICATIONS
The management company needs to improve their communications. The check in went smoothly and Bernardo is quite nice in person, however his written communication can sound unfriendly and sarcastic. They also refused to listen to any of our reasonings when we had dispute. They made a mistake yet asked us to pay. Really terrible to deal with!
CHECK-IN
Check-in was not available until 4pm by default and the host was inflexible with storing luggages, unlike most other Airbnb places I’ve been to.
RUBBISH
The property is in a good location in downtown. However the location means the rubbish is left within the building by all occupiers, and is piled up at the entrance. You’ll have a high pile of smelly rubbish next to & in front of you while waiting for the lift. Very unpleasant.