Communication was always very easy, Patio 25 replied our mails very quickly and was also reachable by phone. Everything worked out with our arrival and we immediately got a new key as one didn't work properly. The flat is very beautiful with a nice view of the Sé cathedral and the river Tejo. Due to the insulated windows it is very quiet and you don't hear the nearby busy road. The flat is huge and still for 9 persons big enough. For tourists it is a very good location to explore the city and go out in the evenings.