The space was comfortable and clean. Amenities as listed. Washer leaked during washing and spin cycles quite a bit. Unclear instructions even after asking for clarification on check in made some issues but was resolved. Have to go to separate part of town about 12-15min away in a busy section to get the lockbox key, which could have been made clearer by pointing out name of building sign and that the lockboxes were located outside the lobby near the street. Had an issue with the door not locking after checking in but customer service was responsive and in about 30-60min support arrived to verify the issue and provide us the neighboring room and keys to stay. Checkout instructions were not provided ahead of time so we checked for the simple instructions to leave the keys inside the unit and close the door. Overall only complaint outside the miscommunication and door lock issues was that for a 3 day stay only 1 roll of toilet paper was insufficient. Door lock issue was frustrating.