The apartment is well located in the old town which was helpful for exploring. It was spacious and clean although soon into our trip we started to discover problems.
The tap in the kitchen wasn't installed properly; it released hot water when it should have been cold and vice versa. This was a daily hazard.
The shower had a jet attached to the pipe leading to the shower head that you couldn't turn off. This led to constant flooding in the bathroom because there was no way to turn the jet off and it would spray onto the shower door and then onto the floor. This problem can't have been new because the bottom of the door in the bathroom leading to the living room was warped, meaning it was difficult to close.
We were staying for several days and we were only given one small roll of toilet paper and only three very basic-quality towels to use for the duration (two large and one small hand towel). This felt very inadequate.
Above all that, we had an absolutely dreadful time on account of the owners not giving us the right key for the front door to the apartment block though. This wouldn't have been a problem if there hadn't been someone in the apartment block who kept locking the front door from the inside, immobilising the electronic keypad and thus locking us out because we could mechanically unlock the door from the outside. The owners weren't very helpful or reassuring and on one occasion we were left out in the pouring rain until someone eventually came to our aid as we desperately buzzed other apartments hoping someone would take pity on us and let us in. We had to even cancel our much anticipated restaurant booking for our final night as we waited around for an hour and a half while the owner tried to sort an arrangement out that would guarantee us being able to come back into our apartment were we to go out that evening. All in all this was a massive security and safety issue (e.g. we were unable to open the front door in the event of a fire) and the owners didn't really go out of their way to help, rather it seemed that it was 'normal' and our inconvenience was insignificant. It ruined the last half of our holiday and for compensation, on the last day Fatima gifted us some custard tarts and peanuts. Hardly adequate given the seriousness of the situation, the stresses we had to ensure and the precious holiday time we lost. A very disappointing end to what could have been a good stay.