Rui was very accommodating and helpful. He met us at the property when we arrived and took the time to show us around the room and the special tricks to open the shutters and doors.
He also went into a lot of detail with showing us some places on the maps and suggesting some recommendations.
The building itself is absolutely stunning and our room was huge and beautifully decorated. Tea and coffee was provided - that was very much appreciated!!
There was an incident one night where some other guests staying upstairs were blasting out loud music until about 2:30 in the morning. This was quite disheartening as we had planned to get up at 7am to go for a day trip to Sintra - we were exhausted! Alas, it was out of Rui’s control. So we brought the situation up to him and he was very apologetic and did compensate us for that nights stay. We are really sorry to mark him down for something that was out of his control - and he did rectify - but it was a slight taint on the trip. I suppose a bit of nightlife noise is to be expected in Lisbon!
Overall, we had a wonderful stay and very much enjoyed meeting Rui and chatting with him. We would definitely stay again if we ever come back to Lisbon!
Frankie & Sam