Summary: unresponsive host and apartment not as described. Not recommended.

Details:
Prior to our arrival, the host was quick to respond, but his responses were vague and often did not answer our questions. I assumed this was a language issue and did not pay too much attention to it.

A few days before our arrival, the host wrote to say that his neighbor would do the check-in. I asked for contact information for the neighbor but the host just repeated the address, no phone or email.

The day of our arrival, the neighbor opened the apartment and gave us one set of keys. There were 4 of us so we requested a second set. The neighbor said she had to ask the host, I also emailed him, he said yes, the neighbor said no, then the host said 'the neighbor doesn't want to give keys so just make a set'. We had to go around town looking for a locksmith and made a copy of the keys for 15 euros which the host did not reimburse us for. After I asked him about it, he just stopped answering my emails.

The apartment was only superficially cleaned, the floors were dirty and the coffee machine had bugs in it. I wish Airbnb allowed pictures, because I have taken pictures of all this.

The apartment is listed as having 2 bathrooms, but in reality, it's 1.5 bathroom, as one of them has no shower. Only the upstairs bathroom has a shower, so if more than 2 people share the space, there is basically no privacy.

The apartment was also listed as having a washer and dryer. It did not, and when we asked the neighbor she laughed. For the rest of our stay she could not be bothered with us and when we left she didn't even open her door - just stuck her hand out of the window to get the keys.

This was my third time in Lisbon and all previous experiences had been great. The Portuguese are very friendly and hospitable, but this host and his neighbor are an exception. I recommend to travelers to choose another place so they can get a better experience of authentic Portuguese hospitality.