First, positive things: the location is great! Really great! you can easily get to most of the attractions and the metro is very close too! Now about other things... We got to know that another person will meet us , not Pedro,only in the airport, when i caught wifi. he asked to write to him when we leave the airport and we did so, but on half a way to the flat he started to write messages that he cannot wait any longer and that he will return when he can. That was absolutely shocking and unprofessional. I did not feel positive at all after a 17-hours flight! and Pedro did not answer the phone! So we had to wait on the street for Luis to come. later we had to kill a huge (real huge, about 4cm) coacroach! it turned out that we should not have opened the balcony in the evening , but no one told us not to do this! here i should mention that the flat is on the upper floor, under the roof and without opening the windows in the evening it is quite uncomfortable to sleep there. every morning i woke up soaking wet. next... the door to the toilet does not close (and i am not talking about locking it!) so you will have no privacy even during your delicate minutes! and the shower door does not close completely, so you will have a lot if water on the floor every time you take a shower. the sink in the shower was blocked and there was no iron, salt or oil for cooking. we have to buy all that for a 5 days stay or what? there was a washing machine, but there was no washing powder or anything like that. i dont need to tell you that we were extremely unsatisfied. in the end, after the check-out, we got a request to pay extra 38 euro for the cleaning which somehow was not included in the booking! this all is so unbelievable! hope, we will not cross our paths again!