The host has another apartment right next to this one but the condition is much worse (I found cockroach as soon as I walked in!). Unfortunately he made a mistake and gave our apartment to another couple. Although this is not what the other couple booked for, they decided to settle in anyway (most likely because of the free upgrade!). We arrived in the late evening that night. When we found out and reported this to the host, he apologised and promised he will change the apartment for us the next day. This never happened. The host told us the other couple are adamant to move now. Because the living conditions is very bad in the other department, and, I don’t trust the host’s words and capability anymore, we decided to leave immediately (not easy when you needed to make last minute change!). Luckily Airb&b sorted out refund for us in the end. But this reservation is a total nightmare to us.