There is not anything I can say that explains how much we enjoyed staying At Barbara and Pavan's place! The apartment does not disappoint. The photos represent it well. They have included every amenity that you could need, you almost don't need to pack anything but your clothes. It is a fully stocked home. There are some very nice amenities that many Airbnb's don't have like dishwasher detergent, clothes washer detergent, umbrellas, a folder of recommendations, Portugal travel books, etc. Also some very nice conveniences like a small starting supply of nespresso pods, sugar, and milk. Although we didn't cook, there are also some spices, oil, and other dry products to get you started. There were also some very nice special touches like post cards and a notebook for you to take. As for communication, I only dealt with Barbara but she was amazing to work with. Communication was prompt and clear. Our family had to return to Lisbon at the end of our vacation to catch our return flights. She was able to accommodate the 1 night stay. She was also able to accommodate requests for early check-in since cleaning was already complete (but also luggage storage if cleaning was not complete) and an additional set of keys for my family. A huge bonus was the elevator in the building, although very small, it was lifesaving for my elderly parents to not have to go up and down the four flights of stairs. The water pressure, fridge, dishwasher, clothes washer, air conditioning, tv with Netflix app all worked great and the beds were comfortable. What else can I say? Thanks Barbara and Pavan!