The first surprise was that we did not receive the usual check in instructions a couple of days in advance of our stay that we are accustomed to with Airbnb and we were not receiving any replies at all to our multiple requests to send us instructions until the morning of our check in day.
The second surprise was to find only one set of towels and two unmade beds. When I sent a message saying that there were 3 of us and we needed missing towels and bedding, I received a reply that we would only get them the following afternoon, so we spent our first night in unmade beds (our friend slept in the only made bed), sharing one bath towel between the 3 of us. We did get two sets of bedlinen the following day, but only one set of towels instead of two. When I pointed it out to them, I was told that they already left 2 extra sets. I ended up paying extra fees upgrading my reservation to 3 guests, but just gave up on trying to get that missing set. The whole experience was absolutely ridiculous and disappointing. You would normally expect to find extra items in the apartment or at least delivered to you within hours, not days.