We would not stay here again. We organised for late check in (beware the late check in is only until midnight) Our flight was delayed by 1hr 20. This meant that we were likely to miss the midnight cut off of the late check in. We tried ringing/whatsapping the supplied number but got no response. We then rang the hostel (where the late check in is organised -about 10mins from the airport with a further 20mins taxi to the apartment) and got a very poor response. They said they close at midnight and there was nothing they could do to help us. They suggested we contact AirBnb directly. Airbnb said it was up to us to find a new hotel before boarding the flight. We are lucky we were coming in the low season and had a family member available to do find us somewhere else to stay at such late notice.
The next morning we could see that our messages to the host had been read however, we did not receive any texts or calls to check we were okay and had sorted somewhere to stay. We then had to go to the normal check in office about a 10min walk away from the apartment to collect the keys. We were pretty unhappy with typical apartments response to this situation, which was out of our control but not completely unexpected.
As for the apartment itself it is nicely decorated and looks like the pictures. But we missed some common comforts like soap in the soap dispenser, clothes hangers and an iron. Like others say it is loud at night. The apartment is very much run as a company and lacks any personnel touches that Airbnb’s used to do so well. However all of this doesn’t take away from what a beautiful place Lisbon is we just think there are probably better places to stay out there.