The place was clean, bright, well-equipped and safe. Never a wait for the bathroom & the other guests were quiet and courteous. I never met Paulo and Camila but they were helpful from afar (provided very good list of suggestions for things to do and places to eat) & seemed available-- their friend Christina checked me in and was very accommodating. I loved having a large window-- the noise level was no problem. Was walking distance to a lot of things and not as busy or loud as Barrio Alto or even Alfama.