The location of the apartment is excellent!
The check-in process is unnecessary and they require you to meet their representative for no reason (even though it says that you can check in automatically via messages). After 21:00 it is required to pay an additional fee for late check-in.
One of the reasons I order from Airbnb - because I have the protection that the platform offers (the same for the apartment owner).
In practice, I was required to pay a late check-in fee (30€) , to pay a 'deposit' fee (250€) that block in my credit card (still waiting for refund).
Bottom line, I don't understand the way the owner act.
I spent five days there, the location was excellent, the apartment is clean and in new condition, well equipped.
Two suggestions for improvement:
1. Please add a wine opener- a basic product in every Portuguese apartment.
2. The mattress of the bed is terribly hard, I ended up with back pain there.. It is recommended to check ways to improve the situation-Feels like sleeping on a wood.
Thanks 🙏🏼