I gave this a three star rating for only one reason— one of my travel mates got locked in the bathroom because the lock broke while she was in there and the host was completely unsympathetic and unhelpful. We tried everything to get it open ourselves, a credit card, jiggling, trying other keys and then after she was in the bathroom for 30 min I contacted the host. She told me she wasn’t sure what she could do and that she was busy as she was about to eat dinner. While I can understand she has a life of her own, an emergency was occurring as a young girl was trapped in a bathroom with no fan or ac in the dead of summer and it was 9 pm on a Thursday night. She was so dismissive it was frustrating and it wasn’t until I told her I was going to call the fire department to knock the door down that she started caring. I had to suggest getting a locksmith, and she didn’t even offer to find one. She told me to find one— I’m not familiar with the city, luckily I did find one but that’s besides the point. It was clear that she didn’t believe that the door was actually broken and was thus unwilling to help. It wasn’t until the locksmith arrived and actually told the host that the lock was a horrible choice for that door that she finally believed that it wasn’t our fault. In fact, until that point, all she had said was “this has never happened before”— again, not helpful. The rest of the stay was fine but I was so angry at how dismissive and unhelpful she was while my friend was locked in a bathroom for 3 hours. And if it wasn’t for me suggesting a locksmith, the host wasn’t going to do anything to help. So, basically, if you stay here, pray there’s no locked doors or any other unanticipated situations because the host might be on her way to dinner and uninterested in helping.