We arrived late and with a car, because my wife has walking difficulties, but Luis was really helpful getting our stuff in and finding somewhere to park. Beyond the call. Good flat, and we particularly liked the location. Santa Catarina seems a little calmer and quieter than say the Alfama, and we liked that. In early June the Alfama did seem rather overwhelmed by visitors when we went over there, but not so Santa Catarina, so would very much recommend.