The Santos family is one of the warmest, loveliest Airbnb hosts I’ve encountered. We had to change our arrival time twice due to a flight cancellation and they were nothing but understanding and accommodating. Nothing was too much trouble.
Hugs and kisses (as well as port and custard tarts) greeted us on arrival. They took great care to show us the apartment, and to detail the local area and some sights of interest in Lisbon.
The apartment was very well-equipped and nicely furrnished. The air conditioning was a nice touch. You really won’t need to bring anything - hairdryer, soap, shampoo, etc ... they had everything. The flat is located in a central area. I felt safe walking on the street at all times of the day. There are bakeries, restaurants, supermarkets and a laundromat nearby. There’s a buzzing nightlife scene in the area but you won’t hear any of it when the shutters are closed. I am a light sleeper and I slept well.
On our last day, they booked a taxi for us to the airport, and one of them came by to send us off and say goodbye. It was a very nice touch.