Susanna was very accommodating in the check-in process, as she let my friend (another guest) to check-in for us before the rest of our flights arrived. The location is perfect for exploring the Alfama district and the rest of the city is within walking distance as well. The restaurant downstairs is excellent in terms of food but can be loud at night. The apartment itself is spacious and has a lovely balcony that opens onto the Sé.