The Courtesy team (we met Ana and Bruno) were absolutely wonderful -- everything you'd want in a host: communicative, helpful, and friendly. Regardless of the question, they responded quickly and with detailed lists of resources. Additionally, when we checked in Bruno met us for an in-person walkthrough of the space and recommendations in the area. The best part of this Airbnb is the location in my opinion! Close to the busier, touristy areas but perfectly off a few streets so you're not bothered by noise or crowds.