Disgusting experience (mould and BLOOD)
Day one.
I check in at about 5.30 pm.
As soon as I entered, three problems emerged, one more serious than the other:
1. The front door handle had been removed (previously glued on with glue).
2. The shower had obvious signs of mould underneath.
3. The shower head was bent, making it difficult to wash and impossible to open either shower door.
4. There were traces of BLOOD in the blankets (inside).
Although we had contacted the host promptly, they never contacted us again that evening until after Airbeb support called them.
The host told us at about 23.00 that these problems would be resolved the following morning.
Therefore we were forced to sleep on the couch (so as not to be in contact with blood), and my partner could not take a shower that day because of mould.
Day two.
We were out all day. The host the night before reassured us that they would sort those problems out. However, we didn't hear from her until about 1pm when she informed us that the lower flat had water leaks and asked permission to enter (again?) the flat. Although we were against this because they should already have been in in the morning, we granted him entry.
From this point on, the host never contacted us again about the previous day's problems or the latter.
When we returned, around 11pm, we found out that only the door handle had been repaired (with glue again) but the other problems had not been solved:
1. Mould in the shower.
2. The bent shower head.
2. The BLOOD in the bed.
Really gross!
We slept for the second night on the couch and my partner could not take a shower for the second time.
After notifying the host again he ignored us and we contacted Airbnb requesting a cancellation and refund.
Conclusions
This host should be ashamed of himself for his hygiene and cleanliness and for his disrespect for his customers.
I would remind you that it is good practice to view the premises before giving them out. Avoid asking 10 euros for the delivery of the keys in person if you do not even check the flat (alternative was to go to your agency to pick them up for free).
I do not recommend booking in this flat or any other managed by this agency.
Even if they were the last flats available go elsewhere. In case of problems they ignore you and make you live an inconvenience as if nothing had happened.