I am sad to report that my stay here was very disappointing (especially after reading all of the positive reviews). I have made the host aware of the many issues we experienced throughout our stay and have been completely ignored. I totally understand that some things happen, people have off-days, etc and would have remained understanding if I ever received a response from the host. Instead, I was completely ignored even though I reached out to the host multiple times with multiple issues.
The issues:
The check-in was extremely disorganized. We (a group of 12) waited on the street in the heat with all of our bags for 45 minutes waiting to be let into the Airbnb. I tried calling and messaging and no one responded. If the host would have just let me know that they were running late and when we could expect them, we would have been understanding - instead, we were just ignored. When we were finally let into the Airbnb, we were dismayed to find that it had not been cleaned at all. The staff member who let us in was extremely rude and did not apologize at all - he just kept repeating how tired he was and acted like we were a huge inconvenience. I messaged the host about the fact that the Airbnb was not cleaned and still did not receive a response, which was extremely frustrating. We had a wedding reception that night that we were very late for since we had to wait outside on the terrace for a couple of hours for the bathrooms to be cleaned. The cleaning job was very haphazard and rushed. All of the beds were missing top sheets and many of the bathrooms were missing towels. My group had also been traveling for more than a week and one of the reasons we chose this Airbnb was for access to the washing machine, which was broken. I am hoping this experience was a fluke since the rest of the reviews are very positive. The location is very central, which is something good to note. However, in my many years of using Airbnb, I've never had such terrible customer service/lack of communication.