Floride was really responsive and helpful and answered all the questions we had. We arrived 10 mins after check in time and it was still being set up but it wasn’t a problem at all, just a few final touches. Unfortunately we required new bed sheets during our stay (our child spilt juice) and although I let the host know at 8am and I washed and attempted to dry the sheets we were given, they didn’t dry until the next day and we were only offered alternative bedding late into in the evening which we had to collect ourselves. We also had an intermittent hot water issue - unfortunately nothing obvious and as a result nothing the host could fix (although they did try). Overall though, a great apartment in a great location and an attentive and responsive host. Thank you for having us!