[2022] We booked our stay for 5 nights considering the location of the flat was ideal. Please read this to the end. This however had to be cut short due to the following reasons below. We have had to move out to another location mid stay as this was extremely disappointing and a real health hazard:
Entry:
Upon arrival, we struggled to enter the property due to a certain way to open the door. We contacted the owner at 2.30 PM but did not have a response till a few hours later at 5 AM the next day ( the owner was in the same timezone as we were, the AirBnb app tells you this). If we had depended on the owner to respond, we would have been stuck outside till the next morning! Fortunately, we contacted the number provided (which was what we think is the cleaner) to which we got a quick response and the issue was resolved almost immediately.
Rodents:
Sleep was impossible. At night, you could hear scratching and running noises on the ceiling. At times, there would be a loud bang to what we think the rodents/rats would be running about. This goes on for the entirety of the night. We contacted the owner regarding this, and in his correspondence, it was and I quote “lament that profoundly” which means that the owner was aware of it and offered to cut the stay short, which means that the owner not only was aware of this but nothing was done to fix this before us moving in. This should have been fixed and the property temporarily closed instead of people finding out like this as this is a severe health hazard. We will raise this to the proper chain in Airbnb.
Hot water:
Hot water only lasted for a few minutes. As we were two people, this was extremely annoying as the second person in the shower would have to wait for the water to heat up again. This took approximately 15 minutes. It was cold day and this was extremely inconvenient.
Heating:
The property only has floor heating. Great but if it is cold and rainy outside like it was for us during our stay, it will take a while for the place to heat up and no where to dry your wet clothes.
Bedding:
The bed was soft. But over time, if sleeping on the middle of the bed, the bed will start to dip. The bed is a double bed but the duvet is not a double but two singles??
Noise:
The ceiling is extremely thin. You hear every single footstep from the residents upstairs including conversations and music. During our stay, guests upstairs had a party at around 11 PM, and we heard everything mentioned. In addition to that, we could also smell cigarettes fumes coming from the top floor through the bathroom vent.
Cleanliness:
Overall location is not as clean as advertised. Smell of mould and mould in the bath was visible. Walls were dirty as well.
We recorded on video and took pictures what we could as we were extremely dissatisfied and disappointed with the location. Certain cues were mentioned in the reviews but we should have taken them seriously. We hope you take heed of our experience.
Thank you.