The apartment is very well located in a newly renovated residence, very central and close to the metro exit Baixa Chiado. The place is clean and comfortable. It's functionnal but not charming and a bit impersonal. Nice brunch place on the ground floor at the corner of the street (very popular, you might wait to get in).
Check-in & check out have not been good experiences. You have to go and pick the key in a souvenir shop 900m away from the apartment. They provide only one 4 for 4 persons. The staff in the shop is not super friendly and the code provided by the host to pick the key was not working. We had to call the assistance to get a new code to be able to pick the key. The pin provided in the check in information is wrongly placed and will guide you to the number 40 of the street when the apartment is located ah number 6... After check-out the host contacted me saying that we have not delivered back the key - which was wrong - and were requesting 80 euros. Hopefully we asked them to check again and they could find the key...
One of the pillow cover was clearly used and not clean (not ironded and we could smell it) for the couch/bed but the host has not done anything to correct that, pretending that it was clean, which is I think not acceptable when you pay that price.
The place is managed by a company but the service provided is not the best, even if they are good at communicating and replying...