We booked apartment in Riga to stay for 2 nights, I communicated with Zane before that we only need 1 night stay however paid for both as that was minimum days you can stay there for. I also wrote we will be late, around 11pm at the apartment, I was told it shouldn’t be an issue as the key is available on the outside of the property which was the case, we arrived at the airport, paid €40 for taxi to get to apartment, got the key, couldn’t unlock the door for the apartment as it was broken, I then called Zane to see what can be done, she passed my call to speak to her colleague Edgars who offered to come out and have a look at the door, 30 minutes later he arrived and couldn’t get the door open. We understand these things happen, but we weren’t offered any alternative accommodation, it was midnight Thursday night so even limited amount of pubs were open, we got some of our money back. We ended up sitting in 24 hour casino and paying for drinks until morning to keep warm, we then took first train in the morning to my mums 150km away. If we didn’t have parents there we’d be left on street from Thursday to Monday or pay a lot of money for last minute flights to come back home. There was no emergency plan in place other than Edgars kindly offered to drop ilia at train station that wasn’t open for another 5 hours. We feel our experience was terrible, we are not 15 years old to sit at the bar all night, we were very tired by the morning. We tried hotels in the area and all were fully booked of course. Next time hotel only. Do not recommend based on our experience:(