Please read this review before booking. We had the worst Airbnb nightmare with this listing. The Host switched us to a different apartment without our knowledge and consent. Upon check-in I noticed the apartment was different, but since my husband was sick, we were in a rush to go to a pharmacy. When we returned, I noticed some cleanness issues which I reported to the Host but she did not fix them. Then I noticed the apartment was very different from what I remember seeing in the photos so I opened Airbnb website to double check. To my surprise I realized that we were in a completely different apartment. The one I booked was a renovated/ new apartment.
The one we got switched to was old and dated. I immediately message the Host. She confirmed me that I was switched to a different apartment, she said the apartment I booked was “being used.”
I told her she needed to read and follow Airbnb policies and that she should have informed me prior to my arrival that the listing I booked was not available. I also asked to for a price adjustment since as I said, the listing I was switched to was old and dated. She refused to a price adjustment and did nothing to remedy the situation.
Because we had a very short stay (only 2 nights) I decided that under these circumstances the best option was to stay in the listing and to report the issue to Airbnb. As you can imagine this experience placed a very negative note on our vacation. I still can’t believe how dishonest, neglectful and unwilling to follow Airbnb policies the Host is.
Finally, I did notice also that the apartment we got switched to is not even listed in Airbnb website. The apartments the Host has listed in Airbnb are all renovated. It appears that she is running a scam trying to make extra money by switching Guests to these old apartments.
Airbnb encouraged me to write an honest review so Guests can make an informed decision when booking this place. Although, after reading this review, I will not take the risk of booking this place.