We had an issue with check in as the key was broken but Dina dealt with this immediately, she came to meet us and got a key cut for us. The studio is beautiful and has everything you need. It is situated so central to everything yet the windows are so thick you would never think you are in the middle of a busy city!! It was -16 when we were there but the heating in the apartment was incredible so we were so cosy the whole time. I would recommend this to anyone whether you are traveling for work or leisure.