the worst experience that I had in Airbnb. Dirty bed sheets with hair all over, dirty floor, dirty dishes and a terrible smell of cat pee in the entire apartment. Surely no one cleaned this apartment in a long while. I even searched for the vacuum cleaner, and found a shelve with terrible mold smell. We tried to contact the host, who didn't answer neither our calls nor messages to sort out the situation. finally we had to cancel the reservation ourselves and find a hotel - losing around 90 euros, including, ironically, the cleaning fee. Airbnb wasn't available either. We used to be very satisfied with Airbnb, but upon this terrible experience that showed us how unpredictable the photos are, they lost us as customers.