We didn't stay at the appartment that we orginally booked. Iveta contacted us about it and she said we could get an upgrade within the same building. She showed us some pictures and asked if we were okay with it. There was very good communication with Iveta, but we didn't meet her. She's also very flexible with check-in and check-out times. We truly enjoyed our stay at Iveta's home and would certainly recommend this host.