We always received prompt and helpful information to our enquiries and we were grateful to be allowed to check in early. We were met at the flat within a few minutes and taken through the details of what was there and how things worked. The flat was clean, attractive, spacious, well maintained, well equipped and warm. The shower room and toilet were modern and functioned well. The wifi was good too. The location was also very convenient. The stairs up were fine for us, but might be a problem for those with mobility problems. We had a very pleasant stay.