Kristiana is a really nice person. However we cannot put a better grade. Our electricity ran off completely, no way to put it back on, and Kristiana was not reachable. It is -10°c and winter here so, no electricity means no heating, no hot water, no toilet (because the system is electric) and of course no kitchen appliances or lights (it is night Time by 15h30). We waited 24hours before getting refund from Airbnb, even them couldn't reach her. We just hope she is ok, truly.