Right after the reservation Anna will send you an email with her contact information and all other practical information you need (description on how to get there, etc.). Upon arrival she welcomes you to the accommodation, gives you a tour through the hostel and some practical information around the hostel. The hostel itself is very nice and clean. I had my own private room so it was more like a “mini-hotel”. My room was next to a busy road, so it can be quite noisy. But overall a very good hostel to stay at. Would recommend.