Toms was very helpful. I checked in rather late in the evening, so he left keys for me in a good place, and everything in the flat was exactly as described (even better). One thing, I was ever so slightly nervous entering the flat at night, as it is in a location that's very quiet after 10 pm. An issue for any women travelling alone to possibly consider, though the fact that's it's outside the noisy areas could also be considered a plus. It's handy that the flat is 2 minutes' walk from the National Library, meaning I was able to easily order taxis and give directions for taxis to drop me off (asking them to lift me/drop me at the National Library bus stop).