I have always had great Airbnb experiences - this is the first time that I have had an experience that is completely at odds with the pictures and reviews and it was a complete disaster. The pictures do not accurately represent the atmosphere and condition of the place. The place was not clean and there was a strong order of urine/sewage permeating throughout. I felt like I was staying at a dark, dank hostel (or what I would imagine a hostel to be) certainly not what was represented in the photos, reviews and price, as a higher-end Airbnb. As to the hosts, Anton was friendly and responsive in his communications with me, but, unfortunately, I was met by Viya who was rude, unfriendly and quite zombie-like to me during check-in....she watched me carry my luggage up impossibly steep stairs (reluctantly agreeing to carry my purse) and only when I got to the last two steps did she offer to help, at which point she promptly complained about how heavy it was...the bizarre check-in experience (of which I am only sharing a few highlights) continued with her monosyllabic answers to my few questions (since she didn't offer to show me around or explain anything) and then concluded with her informing me that she was leaving town for the holidays and wouldn't be contactable, so I needed to think of any questions at that moment as I would be on my own after that (I booked for 3 nights). I managed 2 nights there and then left 1 night early, which I have never done anywhere...just awful.