Alla was helpful all around. Was very understanding when we had to check in late due to our flight being delayed. Met us outside the apartment and brought us up. A little thing to take note, the apartment is located at a high floor with many flights of stairs, travellers with heavy luggages, might not be the best option. But other than that, apartment was located at the heart of the city, many walkable sightseeing and restaurants. Would stay again!