BEWARE OF THIS OWNER.
I’ve been using Airbnb since 2015 and have maybe only ever left one bad review, but my advice would be to stay away from this owner (apartment is fine). I booked this apartment somewhat last minute and didn’t fully read all the information. When communicating my arrival time, I was informed that there is a late check in fee of 25 euros for coming after 21h (my flight arrived at 21:30). When I was told, I explained the owner I didn’t see this nor would have been paying attention to it since I was arriving at a normal time in the evening (not, say, after midnight). I asked her if she could waive the fee since I wasn’t going to arrive too late, she simply told me no. I then told her I was unhappy and politely asked for her to cancel the reservation as this 25 euros is quite steep considering the nightly price of the apartment. She once again denied me, telling me it’s my own fault for not reading.
When I arrived, she was very condescending, asking me if I’ve read properly that the checkout time was at 10am. We discussed the matter of the check in fee. I told her I understand that it was my fault for for not seeing it in the description, which I full admitted. What I had a problem with was being held hostage then for a place I didn’t want to stay, after I asked her to please cancel it. She ignored and kept mentioning about how it’s not possible to put this information at the top of the description (it definitely is).
Like I said, the apartment is fine. But there are just too many other comparable places listed for you to have to deal with this type of behaviour from an owner.
I’m sure she will comment on this, reiterating it’s my own fault for not reading properly, which I never denied. I don’t really care. But I can’t recommend this place or her because of this experience.