Kate communicated easily with us before our trip, so we had every reason to expect it would be a good experience. Unfortunately when we arrived it was not the unit we booked, and her associate said the one we booked was not available. The floors in the unit were very dirty. Her associates tried to show us a much smaller unit and had someone come to quickly wipe the floors, but they were still dirty - walking in the unit made your feet/ socks soiled black. Also at night the street/night life noise was so loud it was difficult to sleep. I did however appreciate her associates’ hard work to try and resolve our issues and the location was right in the heart of old town.