Most terrible experience!!!
We were supposed to get this apartment you see here, but in the end we were moved to completely different apartment, that was not even listed. We were not warned before nor even upon our arrival at the apartment, that it is a different place than we booked. Just after host went we understood that is something different than we booked. Communication with host about this problem was terrible, basically what Kristiana said is - it is how it is and if we dont want what we got, we will not get anything. It was late already to book other place. As Kristiana did not informed at al about changes she decided to make in our booking, we lost other options. Kristiana also said that if I we dont like how it all is, we can claim to Air bnb, but they anyway will not help us, so she said. But I did informed Airbnb about the situation and in the meantime they were solving our case, Kristiana tried to trick us twice. As she broke the rules of Airbnb, she would be punished, but then she tried to get us out of the house faster than we payed for, making a request for shorter stay, that would look like she is giving a discount (if you are in stress and dont pay attention on text), and that we would cancel our stay.... Those both things would basically leave us on street.
Kristiana said that she moved us to different place because another client wanted to stay in our booked apartment more days than we and she choose to keep him there better, but did not informed us about anything of that.
The apartment we got into was terrible, very worn out, broken things, dirty and with destroyed equipment. Toilet was disgusting - toilet brush broken in half and all with sh..., so you basically have to take it with your hand... toilet cover....crazy. In the place where you have to take meals, all covers for table destroyed completely. Like a joke. No attention was payed to that apartment at all.
If you are lucky, you will get what you booked, but if not, you will get what we got, as a bad surprise upon your arrival. Communication was offensive to me personally and nothings was about to be solved, take it or leave.