We arrived in Riga at 10:30pm and messaged Lili via Airbnb but there was no response from her. I then sent WhatsApp message to the contact number that was listed on Airbnb as I do not have international roaming so can’t call out. The person asked us to contact a different number to reach Lili (i.e. the number listed on Airbnb is not correct). That number wasn’t on WhatsApp - luckily my friend had international roaming - otherwise we would have been stuck. Lili then told me that she didn’t have our booking. However she had confirmed via an Airbnb message on 23rd July at the time I booked it. We then had to wait an hour for her to come to the flat to give us the key.
After she let us in, she asked if we needed the sofa bed as well, which we did. She then had to go get extra sheets so we could use it. She said this would take 15-20 mins but she got back after 40 mins. The situation was less than ideal as we wanted to go out for a walk as we had not had dinner and we had been driving all day. By the time we left the flat it was well past midnight.
At no point did Lili apologise for the inconvenience caused or for missing the booking.
Lili was also very slow to respond to messages.
The listing states there is an iron available however this was not the case and we had to ask for it. Lili responded 45 mins after we asked and said she could deliver it in two hours. It was too late for us to use it that night when we needed it.
Lili opened the gate for us when we first arrived at the flat so we could park the car but she did not advise us how to get in the gate after this point. We took a day trip one day and we messaged to ask her how to get in when we got back. Luckily the guard eventually let us in as we only got a response over an hour later from Lili.
The wifi in the apartment was very weak and kept cutting out.
Another minor point is that there was no spare toilet paper even though we were staying for 5 days. Most Airbnbs I have stayed at provide things like this even if it’s not mandatory. It’s nice not to have to go out and buy them.
After we left, Lili messaged us to ask where the bath towels were. We had left them hanging in obvious places, on the wardrobe door and the kitchen chair. She then said she had found them later in the washing machine (?!).
The apartment itself was fine and a short walk to the old town. However I would think twice about staying here again. Communication from the host was poor and this affected our overall experience.