The house was very clean and comfortable. That being said that is the only positive. The location is misleading, it is not 2min from the main Shinjuku station, its 10 minutes. The station the host is referring to is a metro station (JR pass cannot be used here). Bruce was quick to respond but not nice. I experienced technically difficulties and was unable to upload files to the form required (this was not made aware to me until we were in Japan and days from checking in). Bruce refused us access to the property to access the internet to attempt to rectify this. I had to unpack my bag in a nearby 7/11 which is unacceptable. We were sat outside for 30minutes before being allowed in, and the host was aware we were there. So if you’ve ever had technical difficulties and fear it may happen again, do not book here. You won’t be treated well.