Keiko has been amazing! We had trouble with our booking dates so I had to change it twice. I felt really bad about asking but she was so nice and accommodating. The place is great, right by the Keikyu line, it was easy to get around.
The welcome felt very warm, she even left basic needs on the table such as tissues, a large bottle of water, and even a cup ramen which is so thoughtful when you came from a long flight. The futons were warm and comfortable, especially during winter. The washer was easy to use. Overall the place was very cozy. Highly recommend!