The space was exactly as depicted in the photos. They provide a very detailed welcome guide with instructions on how to get there as well as how to use all the appliances. Communication through the app was immediate and helpful. There are 2 flights of stairs that are very narrow and tall so bringing luggage up and down took some effort (1 room on the 3rd floor and 1 bedroom, shower, and toilet on the first floor 2nd floor has the tv/kitchen). It was a short walk to JR Mejiro station on the yamanote line so if you have the jr rail pass this is an ideal location. Not as crowded as busy stations like Shinjuku/Shibuya but very easy access to these locations. Overall our group of 3 was very comfortable here.