As a superhost, i expect more from you & jimmy. You know we’re not from japan, since you have our passport number & nationality, but you have no house manual in english! We dont know which button to turn on, and end up with the lights off on the bedroom & it took forever for you guys to respond & basicly ruin our first day in tokyo & i have my 3yo son with me. This is very inconvinience, pls be more responsive.