The host was slow to respond, showed a lack of knowledge of their own Airbnb location and lack of care to their guests in terms of communication and cleanliness. We stayed at this Airbnb when Typhoon Hagibis hit Tokyo, which was a stressful and unfamiliar situation for us as we’ve never experienced a category 2 Typhoon and earthquake. The host did not voluntarily mention anything about the typhoon or message us any precautions ahead of time, such as stocking up on food and staying indoors, until we were concerned about the city’s intercom announcing a flood warning. We received a ‘copy’ and ‘paste’ response from the host telling us that our location of Ikebukuro did not have a flood warning (when in fact, we were not staying at Ikebukuro), including other information we never inquired about. This led us to believe that the response was insincere and only a ‘copy’ and ‘paste’ message that was meant for a different guest. The lack of care and inaccuracy of their responses really frustrated and worried us even more. Aside from the events that happened during the typhoon, the room itself was not as clean as we expected from the photographs. It was very dusty and smelly. The bedding—pillows, duvets, and futon—were the worst smelling in the entire apartment. They smelled overused and odorous like it wasn’t cleaned in between guest stays. It was also hard to do laundry in this apartment because most of our clothes didn’t dry when we hung it up. The unclean apartment and poor communication from the host really put a damper on our trip.