I booked the place really last minute (the night before arrival) for my boyfriend's trip to Tokyo for a conference and Itoe-san was very prompt, forward and helpful with information. She seemed well prepared to meet all our questions and only request was for us to be punctual, which I hope my boyfriend was!
He told me the place was exactly as described and pictured and was extremely happy with the location and found the apartment charming and clean.
Thank you Itoe-san for making this process smooth and easy! I definitely recommend staying with her!