Our stay at the Pencil House was our first Airbnb experience, and it certainly won't be our last. Tracey & Ash were absolutely fantastic, from the beginning when we made the booking by providing all the information we needed, through to the initial meeting up to finally giving us great help whenever we needed it during our stay. Both of them went out of their way to help when one of us was sick, and showed genuine concern and gave us great advice and support. And the Pencil House; wow what a place! It is in such a great location, and to have the whole house to yourself gives you such great flexibility with regards to meals and overall comfort. This was my 5th trip to Tokyo and I will never stay in a hotel again. Also the free portable Wifi was such a huge help when you are out sightseeing. I can't recommend the Pencil House and Tracy & Ash's commitment to great service enough. You will definitely enjoy your stay here!!