I had a wonderful time here! The staff were really kind, and were patient with me. Its my first time using an Airbnb, so I was a little lost on what I paperwork i was suppose to do. They have paperwork in English and in Japanese. The room was exactly like the one shown in the pictures. There are heaters in the room too. It does get hot if you are in the top bunk, but I left my curtain half open to let some air in. There are no lockers for luggage, but there is a private safe in each cube, alone with 2 outlets and a light. It was also my first hostel experience, and I enjoyed it!