Absolutely terrible experience with this booking. Aside from the details of the inaccurate listing below, the Host has a service and ethic level so atrocious to the level of being unforgivable. Folks, please avoid this or any place BIG HOUSE at all cost.
1. Heater not working for shower and air conditioning. It’s still literally cold even when air con heater is in warming mode at 30 degree, full fan speed. We had to wear thermal clothing to keep ourself warm
2.Water pipe leaks at shower. Water heater takes forever to warm up. Be prepared to shower in agony with the icy cold water pouring out at weak assed pressure
3. Overall cleaniness of apartment is apalling. What irks us truly is their utter shamelessness to collect servicing / maintainence fees from users .
A. Fridge contains used items from previous users. Similar feedbacks been spotted by other users
B. Toaster oven is just plain dirty. Whole oven is charred and smelled weird
C. Room sandals were soiled and torn with holes. Probably been used for years and won't be surprised if it gives you foot rot
D. The electric Kettle doesn’t disconnect upon boiling which is fking dangerous. We almost got scalded on the first and only time using it. Only way to disengage is to plug out the wire. The interior of kettle is also stained
E. Sofa. What seems almost the holy Grail of the apartment (based on the images hosted by host) is so stained and soiled that you probably need time to decide if those are love juices, sweat, beverages or what not.
F. toilet. Took us a 2 nights to figure out how to stop the endless water refilling after flushing, which was noisy as hell.
Host was informed of multiple points of discrepancies on first day of our check in. No reply at all until the 3rd day when I got hold of them via a phone call. Lady named Emily or Amelia picked up, declaring that the Airbnb platform was faulty hence didn't receive the messages.
What was promised in summary by the host that was never realized
1. a check on aircon heating, water heater and general room condition by the Boss/colleagues never happened until the last day after all the escalation/ultimatum. Host was adamant that heater was working fine without answering our repeated feedbacks that room was still barely, floors were freezing after maximizing the settings of the air con heater. Nothing about the rooms condition was resolved at a single bit
2. Refund - in the correspondence thru email and Airbnb app, Host had provided false information and accused Airbnb platform for holding back to our refund request. Refund of full mount for 4 nights ($600~ sgd) promised by host BEFORE we checked out, later changed to refund could only be issued AFTER we checked out (which we couldn't as there is no way for us to check out and rebook another hotel without knowing if the refund will be processed), the message was later changed again insisting that they didn't receive my refund request via Airbnb despite my screenshot