It is pity the host is not handling the guest but the company who hires a lot of Chinese people to answer call or message.
The company did not send the information how to check in and I needed to call them when I reached, but whenever I called, they asked me booking number because each time the handling staff is different person.
And, their message is always so slow like more than 5 hours reply.
They told me they are handling more than 100 properties, but you should not expect you can contact with host smoothly.
House is old but relax so we like it but it was really pity host asked this company to handle her property.