The owner texted prior to our check-in to tell me he/she would not be able to meet and provided brief instructions on how to access the apartment key via a hanging door lock box.
Upon entering, we immediately noticed the apartment was not clean. There were dropping’s on the kitchen counter and cook surface. The walls and carpets were not clean. The bed linens, provided, did not seem freshly laundered. I contacted the owner via text through the AirBnB app., and he/she simply replied with an apology for our troubles.
There were no instructions on how to use the Japanese appliances. And there was no information on how to connect to the “provided” and portable apartment WiFi.
The apartment owner did provide basic, bulk, toiletries for discretionary use. The towels were from the Daiso and had labels affixed...not previously washed.
It was not what we expected considering the charges for cleaning and strict check in/out policy.
We left early and forfeited one days charges. I was disappointed in this first time experience.