I have to say it was the worst stay I ever had.
The room was fine however I was charged more than I had agreed with the host via message.
They said ‘the total amount’ would be 192,678yen clearly. But the receipt was showing different amount (223,946yen) from what they told me so I asked them several times. They replied me that the receipt was WRONG and it would be corrected so DO NOT WORRY.
However I ended up to be charged 223,946yen as receipt was showing me which they said WRONG so I claimed them. They explained that they just didn’t know how much Airbnb would charge their service fee and hope I understand and pay which was not acceptable because I warned them several times. They cannot say hey we made mistake we didn’t consider additional fee Airbnb would charge please pay more after booking. Their explanation saying they just didn’t know was not professional at all.
We contacted Airbnb and Airbnb did agree what I was claiming for and they refunded me be half of the owner.
I understood they didn’t know but it doesn’t mean I can be charged more than what I have agreed. They made mistake not our side.
I was very happy for Airbnb’s kind understanding and prompt refund.