Very responsive and helpful. They gathered our travel information to confirm people that were staying which made me feel safe. Instructions clear on lockbox and access to apt. Incredibly spacious for family of 8 , 4 adults, 4 children. Had everything we needed including kitchen and washer and dryer which is priceless for traveling with small children. Also- they went above and beyond accepting our luggage delivery and dropping it off in our room so that we could enjoy sightseeing and not worry about accepting the delivery in the middle of the day. That was what really stood out for air b and b service which we appreciated. Photos are accurate and it was very comfortable for all of us and we had an incredible stay.