Kimmy and Dees strongest feature is in the explanation and preparation of their home. Everything is throughly explained and set up so that you would never need anything after checking in. Should you need anything they were very fast.
They send you an explanation for step by step to get to thier apt with pictures. We found thier apartment in the suburbs of Tokyo with ease. There were also nice recommendations of what to see. I highly recommend this space for a first time traveler to Tokyo, as well as anyone who finds themselves wanting to go to Tokyo again.