The staff are happy to assist when needed.
The hotel is very close to the shintomicho station, making it very convenient to go to many places with tokyo metro lines. Also, a convenience store is right in front of the exit of the station.
There is no laundry inside the hotel, but laundromats are just a few steps away.
If i have to nitpick a bit, there were only 2 things i felt were "missing": a microwave (even in a public area, such as the lobby, would have been nice) and... heated toilet seat (not a problem in summer, but alway welcome in cooler times such as fall or winter).
All in all though, great value for a hotel located minutes away from ginza.