First of all I need to put on record I was totally disappointed with Mathew’s unit and it has totally ruined our stay in tokyo.
This unit is nothing spacious as advertised. In fact I would call it false advertising as there is no way I see it can fit 6 people as advertised.
We are only a group of 3 but the place is not spacious as claimed. And in the room itself, once our luggages are in, there’s hardly any space to walk around.
Even so, the so called one double bed in the room was not solid at all, it made squeaking sound when two adults are sleeping on it and turning their bodies once they are sleeping! The sofa bed in the common area is not comfortable at all. Because of the unstable double bed, I had to sleep on the sofa bed in the common area and let my parents sleep on the sofa bed in the room. This was not what I had intended! Be that as it may, the sofa bed in the common area was ridiculously uncomfortable! It even caused a massive backache! I can understand hosts will normally claim that a sofa bed can sleep two, but if you want to do that please at least have the ethics to get a more solid and comfortable sofa bed! Because the bed was so uncomfortable, I had to highlight this issue to Mathew. Needless to say, the pillows provided were cheap lousy pillows which are not comfortable to sleep on as well. Even after I highlighted this issue to Mathew, all he did was to send one extra mattress and two more of the same lousy uncomfortable pillows! Please do bear in mind we paid substantial money for the unit!
After that there was an issue with the main toilet that wouldn’t flush properly. Whilst I acknowledge that it was fixed the next day, nevertheless, it was fixed after my complaint to Mathew.
I also need to highlight an issue with mathew’s drainage system which led to a flooding in the shower area with water accumulating to at least an inch/two inches high. This has caused us trouble in unable to take showers for two days! Despite my complaint to him and despite his assurances to me that he would fix it, he went on complete silent today and only after a few attempts in messaging him , all I got was that he couldn’t make the arrangements and he was “sorry” for the inconvenience caused!
What do you expect us to do! My mother who is elderly could not take shower for three days (including tomorrow)! This is simply unacceptable.
Further his second toilet was so small that once could not even properly sit on the toilet bowl and there was hardly any room to move in the toilet.
I think such misleading, unethical advertising is definitely unacceptable and if left unchecked will seriously tarnish the image of Airbnb as well as cause much embarrassment and distress to travellers who are seeking for a good holiday experience.