The hosts are very friendly and helpful. They can communicate well in English. We bought many stuffs everyday and they helped us to carry upstairs to our flat, thanks a lot! We were late arrived on the first day around 12am, and they waited for us and greet us! The flat is clean and tidy, location is good as there is a 24 hr supermarket just 2 minutes drive and Sanrio Puroland is just 8 minutes drive. There are other shopping malls nearby. I would choose here again if I come to Tokyo again!