Cleanliness (4/5):
Generally clean but the shower inside had a moldy smell on the glass. I suspect the cleaning staff used an old/moldy rag to wipe the glass. Also, the shower mat easily got moldy, likely because the bathroom is dark and water easily leaks out of the shower. Everything else was clean.
Accuracy (4/5):
Very nice interior but photos made it look much bigger than it was.
TV is massive and great quality.
The room is nice, and the table is comfortable to work at. One drawback of the living room of the tatami or hay floor. It was kind of splinty and was not comfortable to walk on bare-foot.
Bed was very uncomfortable. You can hear and feel the individual springs squeak.
Check-in (5/5):
It was a breeze to check in. There's an iPad at the entrance that gives you a door code.
Communication (2/5):
The first time I contacted the host, it was about the Wifi password. Normally, Airbnbs have it on the app or the "welcome guide" so it's mobile accessible. I couldn't find it so I messaged her and she gave me a canned response to check the welcome guide. I had already checked so I asked which page but she did not respond. I later found it on the wall.
The second time I contacted the host was because the floor above was loud (stomping, running, moving furniture). To be fair, the floor was so thin I could hear them walk. But it happened for 2~3 nights till late & early hours (1 am & 7am).
One night, it was loud at around 9~10pm so I complained to our host. She kept apologizing, but it did not stop. She said she texted/called the unit but they would not respond, and they did not have a staff on-call to handle it. At around midnight, I finally suggested approaching them myself and asked her what kind of guests were upstairs (hoping they were a family with kids because there was so much running). She said I can confront them but she could not share any details about the guests. I went upstairs to find their door slightly open and heard multiple men. Since it was midnight and they seemed drunk, I decided not to approach them due to safety concerns.
I wish they had a staff on-call to handle this situation so guests would not be burdened with the responsibility of handling it, and not allow me to go confront them alone if they had known it was a group of men partying.
Location (3/5):
It was nice at first, but now that I've been in Tokyo for a few weeks, I feel it was a little inconvenient. Close but not close enough to Shinjuku st, not a lot of things to do in the area. I thought it was residential at first but seeing what an actual residential neighborhood looks like, it's not residential and seemed a little stale.
Value (2/5):
Paid $166 a night so given the inconvenient location, how we didn't get good quality sleep for 3 nights due to the uncomfortable bed, loud neighbors, and the lack of support from our host, I think it was too expensive.
They gave us late checkout (12pm) and refunded us like $16 for the noise after we complained to Airbnb. Considering their kitchen was too small, I'm thinking staying at a business hotel would have been way better value.