Very disappointed after staying 6 days the reception would not assist us in booking a taxi to the airport.
Lucky we asked the day before so we had time to try and organise ourselves.
Difficult as we don't speak Japanese. The first time we ever experienced a hotel that would not book a taxi for guests.
In our opinion this was not good service. We stayed in many hotels in Japan and reception would always assist in the simple task of booking a taxi.
Other than this the hotel was nice in a good location.