AirBnB is management by a agency therefore Responses/decisions making is super slow.
When we arrived at the Airbnb the keys to the apartment were missing. After 2 hours of investigation, the management company found that they accidentally gave our bigger room to another couple.
We had no choice but to checkin in a very small room on an agreement that we’ll get a bigger room tomorrow or the day after. Unfortunately, throughout our stay we had to stick with the small room.
Since the room was small and had larger furniture pieces, we moved stuff around to make room for our stuff. There were bits of food pieces left underneath the sofa.
The management company was apologetic and gave us a partial refund but unfortunately our trip was affected by this experience.