This is a basic place--nothing fancy. We had a problem with the heating system in our bedroom; they did not fix it even after several emails. We were very cold an uncomfortable. Their solution was for us to go shopping and get a battery for the equipment and fix it ourselves. No "in person" service, if you need it. Just emails. Kitchen lacking essentials (like salt and pepper); no waste paper cans in the rooms; no table near your bed to put anything. Soiled seat cushion in the dining room. But the worst for our group (with an elderly person) was the 3 flights of stairs--hard to navigate and very difficult with suitcases. The beds were comfortable and it was in a great location. Note that if you are coming into Tokyo by train, their directions are from Shinjaku subway station--not the big Shinjaku train station. Leave at the big main, Shijaku train station (East section) and take a taxi the first time to get checked in. Later you can use the subway station that is closer to the apartment. Maybe if there were not as many stairs and my room was heated I would feel better about this trip.