Communicating with Yoka was so easy and she allowed all our requests (left our luggages before check in time, late check out, borrowed clothing iron) The room was chic, modern and complete. Elevator, washing machine and microwave were plus points. The tv in the room was massive it comes with free netflix, youtube, etc. bed was really comfy always had a good sleep. Yushima station is nearby but Okachimachi station is a bit of a walk. Ueno Park/Zoo, convenience store, cafes and restaurants are all close by. We really loved our stay I highly recommend this place and I would definitely be back! Thank you!!