First of all, I am not a complainer. I used Airbnb in multiple countries and always left positive reviews even when I felt a little dirty, noisy, or uncomfortable. I would always like to encourage hosts and their businesses; check my previous reviews, and you will see it was true.
When I booked this apartment through Airbnb, the host messaged me to use the third-party website to submit my personal information, including my passport copy, age, address, workplace, and other contact information. I told the host I felt unsafe using any third-party website to give up my personal information, but the host did not listen to my reasoning. Then I learned that I was communicating with someone other than the pictured host but some managing company staff. One of the English-speaking staff was highly arrogant and unprofessional, and I had never been treated like that as a customer in any country. I managed to get some help from Airbnb to solve the problem, but it took an effort to avoid the risk.