Mitsuko was very friendly and responsive. She provided clear instructions on how to use appliances, and was approachable. The apartment was small, typical of Tokyo apartments. But it was well furnished, very tidy and clean, and it was as described/pictured. The apartment is a short walk from Hatagaya train station, which is just two stops away from Shinjuku station. There are also plenty of great eats nearby. Highly recommended! Will definitely stay there again when visiting Tokyo.