Be ware, This place is not as advertised at all!
The only good thing about this place is the location. It’s good to be located in the heard of Shibuya.
Other than that the place looks like a much older version of what you see in the pictures and it was poorly maintained over the years.
Upon check in it was clear that it wasn’t cleaned before arrival and it was disgusting. BO smell, someones toe nails on the sofa (!!!), hairs all over the bed sheets, the futon under the sheets is dirty yellow, unfleshed toilet, tiny fridge with shelves taped with duck tape, and a lot more. Also found cockroach droppings all over the place.
After contacting the host they apologized and said the they will send someone to clean. First night slept fully dressed on top of some blanked i found. It was to dirty to get i to the bed.
The cleaners came and did some basic cleaning, but as i tried to explain the owners, this place requires some very serious cleaning. Regarding the cockroaches they said “its summer in japan, cockroaches are everywhere”. I traveled to japan many times, never had this problem! They did send an exterminator, but no guest should be dealing with this on their trip. And the exterminator only put some poison in the appartment, treating the symptom not the cause…
The following days i found other issues, like the washing machine was never cleaned and the dirt transferred to the clothes. After cleaning the washing machine myself i send photos to the owner, all they said is “sorry”.
The AC has mold, so that is also unusable.
When asking them to do a deeper cleaning which this place definitely needs, they said that they already provided the cleaning and will not do anything else.
Ended up cleaning their washing machine, all the kitchen shelves, the shower drain, and a lot more. I asked them to refund me and they said that they will refund me the only cleaning fee (which is nothing compared to what i did for them), but they never did. I sent them a request for the money and they declined. I contacted them again and of course they said “sorry we are checking this” and i never heard back since.
I waited a bit to give them the opportunity to respond one last time, really tried to be as fair as i can but i got nothing. Now I opened a case in Airbnb which i never did before and I’m writing this review.
Avoid this place. Tokyo has many great places and great hosts. This is not one of them.