The hosts are very kind and helpful. We traveled to Shinjuku station by Narita express and the hosts came to pick us up at the station. No stress at all in finding the place and get into the apartment. The apartment was very big, I would say very luxury. It is also very quiet even though it is very near to the main stress surrounded by shops and restaurants. The dining room and bed rooms are well organized and divided. My parents love this because they didn't have to sleep in a dining room.
The location is especially convenient with a subway station and bus stop a few steps away within 2 minutes.
We would recommend this apartment for any travelers. We could have done more things because of this excellent apartment. Will come back for sure!