I booked the Airbnb months before the COVID-19 pandemic. Because of the borders being shutdown and our government telling all citizens to return or not be allowed back in the country until everything is clear, my partner and I decided to fly home earlier than expected.
I had changed my flight home to the following day and before that I messaged Aileen to see if she would mind adjusting our reservation to the 3 days instead of the 6 we had originally planned for -- we wouldn't want to do this unless we absolutely had to. I messaged her on the 17th in the afternoon and waited with no response. The next day prior to checking out, I messaged again and still no response. I took a flight all the way home, and still no response. I messaged multiple times and waited for 3 days until I had enough and told her if she didn't respond, that I was going to report this to AirBnB at which point she finally replied, and not surprisingly rejected our request.
It was completely unprofessional of her to ignore messages for several days and I hope she doesn't do this to anyone else again if they're having issues with their stay.