The apartment is not in a liveable condition. The wall and floor was cracked. Kitchen was dirty with stain everywhere where we wouldn’t want to try cook it there. The water from the shower head come from the faucet so water-flow was extremely weak. The bathtub draining hole got stuck 2 days after we stayed. There is no shower curtain so everywhere was wet. The balcony was a messed with garbage everywhere. We can’t even use the washing machine which was left out at the balcony. The extra bed was broken apart when I pull out. It was the worst experience I had for Airbnb. When we filed a complaint with Airbnb, the custom agent is okay to refund the service charges but the host is unwilling to refund the rental. This, we were stuck and we had to get a separate hotel room for our kids to stay in. I am also dissatisfied with Airbnb customer service as it’s reply was slow and just left us to negotiate with the host.