Hiro was very responsive and caring from the beginning to the end. The house is like stepping back in time, which is just what I wanted, but with all modern conveniences. Right around the corner from some of the most interesting places to visit in Tokyo. Highly recommended! Only one thing - if you're a tall person (above 1'78" or 5 foot 10") be prepared to lower your head when you go from one room to the next because of low doorways, but that's part of the charm of the experience!