It started off to a great start when Hiro and Misako let us leave our luggage in the apartment before our check-in time. But when we came back after a long day of exploring some parts of the city, the unexpected occurred. And we were partially left wandering around looking to enter the apartment. We were following the check-in guide provided in the house manual only to find out the lock box was no where to be found. I called and was left with no help instead they hung up my phone call. Finally, I messaged a picture trying to locate the key to enter the apartment only to be told to find the key elsewhere and would only be fixed the following morning. Check-in wasn’t easy either since access on there checking process was not available and the portable Wi-Fi was not working for us. Although, this was the case for our first night, the rest of the days we stayed at the listing was pleasant. They came to fix the problems and was able to accommodate us just fine. The apartment is easily accessible by the metro and many food places including a couple convenience stores and a grocery is close by.