Ruka was responsive and very accommodating when I mistakenly booked her place for the wrong number of guests. We appreciated that she brought us extra towels the next day. We had an issue on our 3rd day where the front door would not open. We had to change our plans and wait around for a response for almost 40 minutes and wished we had heard back sooner. Otherwise, the place was in a great neighborhood and it was nice to have laundry and basic amenities available.