It's a terrible booking experience. When the virus was expanding in Asia, we were so worried about our itinerary would be affected. So I asked the landlord if we could postpone the schedule. Meanwhile, we're also trying to confirm if we needed to rebook the apartment. Thankfully at first, we've gotten the permission and been noticed that we could make the change request at the latest 1 day before check-in, and no need to pay any extra fee. After we sent the request 7 days before check-in. Landlord declined our request. Declaring that there were too many reservation needed to be canceled, so we're not available to change our schedule. At the same time also asked us refer to the cancel policy(MEANS WE CANNOT GET ANY REFUND). It's very ridiculous! We've been trying to contact landlord by way of AIRBNB. Sadly, we didn't receive and feedback from landlord.
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***注意，房東是一個不遵守承諾的人！***
原先非常期待能入住這個房源，但由於最近肺炎疫情日漸嚴重，我們十分擔心會因此影響我們的行程。因此我們在出發前兩週詢問房東是否可以協助我們延期，房東表示可以的，只要在入住前一日提出申請且不必收取任何額外的費用。直到我們在入住前七天提出延期預定的需求時，房東拒絕我們且不願意說明原因及理由，直到追問之下才得知由於最近太多人提出申請，房東臨時決定不接受我們的延後預定申請。我們不斷地以友好的方式請求房東遵守承諾，幾日後還是被告知他有他的考量，此時我們已經錯失退款時間(僅能退10%左右的清潔費)。我們不死心的請求AIRBNB平台盡全力協助我們減少損失，幾日後也被平台告知房東尚未回覆任何訊息，我們對於此次的預訂非常失望且不諒解！時至今日也尚未得到房東任何慰問，希望未來有想要預定這個房源的朋友們請審慎考慮！！！！避免任何不遵守承諾的可能發生。