Jay is really kind, attentive, and helpful and made our stay in Tokyo very comfortable. He checked up on us to make sure we were alright and answered to messages within good time. The apartment is amazing and spacious for five people. Being on the top floor is great the only bad thing that I could think of of this space is that there is no elevator, which made it a little difficult to carry luggage all the way to the top floor, but it didn't seem that bad once we reached the top. There was a lift for big items but my friends and I discovered it too late. Plus there's access to a balcony and the roof. The location is great, it is close to Sunshine City, Ikebukuro and two subway stations at walking distance. Overall a great stay and I would definitely recommend.