Communication was great! Host was very responsive to our needs. Place was a great location but that hill was tough after long days of walking. Ueno/ameyoko and other shopping/eating alleys are 10-20 mins walk from location. Two main subways were 10-15 mins walk. Keisai-Ueno station (where Skyliner is located) is about 15-20 mins walk. Room was very clean. Would have love to have more storage space (cabinets to put clothes or other items in) and a full length mirror. However, room had all essentials (shampoo, conditioner, handwash soap, face towel, bath towels, hair dryer, water kettle for tea, cups, face mirror, some hangers, refrigerator). Self-Check in/out was very easy.