The team was always responding to my emails asap, usually within minutes! The house was more than enough for us all. Comfortable beds and all the amenities you'd need. The stairs were a bit steep but understanable considering the layout of the house. This was an issue for my little kids (both under 3 yrs old) the first few days but not a problem after they got used to them. Great location, near the station. Made use of the amenities nearby - restaurants, supermarket, convenience store, pharmacy, coin laundry on a regular basis throughout the stay. Definitely recommend staying here.