David and the staff were incredibly helpful and went above and beyond to help us with issues involving luggage and communicating with staff. It is a great place to stay if you are looking for the kind of assistance you would normally get at a hotel reception with knowledgeable staff. The location is amazing, being situated right next to Shinjuku/Kabukicho with a subway station literally a minute's walk away. The room was a bit smaller than expected but still great for a week's stay.