We had our flights cancelled since the airport shut down due to the a category 5 super typhoon and the host refused to refund us because they didn’t want to and wanted to keep the money and Airbnb refused to uphold their extenuating circumstances clause even though severe and abnormal natural disasters are a part of the clause. So we never even got to see the Airbnb and we payed full price even though we let them know the moment our plane tickets were canceled. It was extremely upsetting and I don’t think we will ever be using Airbnb again knowing that they don’t stand by their own policies.