Rika was super responsive. This was my first time in Japan so I was a little nervous about what ti do and she was so helpful before and during the trip. I was EXTREMELY grateful to be allowed to check in early so I didn’t need to worry about our bags and we could grab a quick shower after a long flight. I had a little trouble finding the front door but it was my fault since I forgot to download the welcome book ahead of time. Rika immediately responded with pictures and assistance. The place was everything we needed. It was close to two different train stops that got us everywhere we needed to go. We loved the welcome basket with great local treats. The surrounding area was nice but we didn’t do much in the area. Nothing was open that early or stayed open late and we usually were gone most of the day. Although a bakery and 7-11 and grocery store was all we really needed. I would definitely recommend this place.