Excellent communication with very fast replies. Check-in was very easy and there was a manual for the house and all of the amenities and local recommendations for restaurants. The house had air-conditioning and heated floors which helped in the winter. Miyuki Helped us book a taxi to get back to the airport. The house is literally two minutes away from the station, and the town is a very nice suburb of Tokyo, we were able to get away from the hustle and bustle and found it very relaxing. Shinjuku and Shibuya were very easy to access. We would definitely stay here again