You get what you pay for: in this case, cheap service and amenities.
Examples are: (1) the floor under the bed has collected a good amount of dust (one of us sneezed all night); (2) toiletries looked more like leftover from prior guests than amenities prepared by host and god knows which one to use for what; (3) ground coffee prepared for us required a coffee machine which was not provided (4) the entire place simply is not professionally clean (for which we paid as cleaning fee?).
To be fair, I think Sora tried her best to accommodate us and respond to our queries. The hospitality was nice overall.
I’m tempted to think this is what ~¥14,000 a night in Tokyo could get us. In retrospect, we would have budgeted a bit more or booked more in advance and chosen other accommodation option for a better experience.