We had a fine stay once we were settled in, but we had a challenging time getting checked in. Rika failed to send us the complete address, so we had to have our car circle around many times and even ask the Family Mart to locate the Airbnb. Rika did not answer her phone, so while we waited on her message response, we had to get dropped off around the corner. Luckily she responded quickly, but this was a huge ordeal with two small kids and a lot of bags. We also wished that we knew the apartment was on the 4th floor with only a narrow staircase. We would not have booked this place if we had known those details.
Communicating with Rika through the check-in monitor was very frustrating. I couldn't hear her well and she spoke quickly even after I asked her to speak loudly and slowly in both Japanese and English.
Overall the place was clean, but found a red stain on the duvet cover. Luckily they had two sets in the closet and second one seemed much cleaner.