Clean, tidy and comfortable house
Only that the couch is wobbly and the pillows are too thin despite the 2 extra pillows request.
The check in was a shock!!
Less than 15 hrs before we check in, owner send a message to ask us to move to another smaller 2 room unit for one night as they have overbooked in the intended 3 rooms unit. Her reason was the previous tenant from her other unit had moved into our unit.
When I refused, she said she will refund me fully if I could not accept her request. This really dampen our spirits for our anticipated trip.
How am I going to get a place for my family of 5 in less than 15 hours? How to be gracious when she rather text me than call me by phone for such urgency.
I called Airbnb for help and I am thankful with their fast response team intervention and having our request be met. Good customer service recovery!
Overall, the place is good to stay except the Super-host need to improve her tact and diplomacy in handling her last minute demand.