Masami gave us great detail for directions and accommodated us well. She replied within a timely manner and even when we were considering to come a day early. She was more than willing to assist us with the needed changes for any changes that could've occurred. She left cute notes that my daughters enjoyed and even presented us with some sweets( even though my daughters ate them as well lol) it was perfect for my wife and 2 daughters. We would love to stay there again. We plan to visit again in February possibly if so we'll be contacting Masami again for a chance to stay at the Calm Hatagaya! Great value and very clean apartment. Trust it's worth the price and more!