Great customer service. Location is good but not super close to the main rail station or entertainment districts although it is walkable. Room was tiny way too small for three adults and luggage. low headroom saw heads banging into a low beam (6ft tall). Bathroom was so small, no shelf, towel rails couldn’t really get dressed in there. Main bed was comfy and pillows good. Rollout bed was not very comfy and shorter than a normal bed. Didn’t represent good value for money.