We booked our stay early morning of the day of our booking. The host didn't allow us the drop our bags off at the apartment before check in. After a long day of travel, we were exhausted and we arrived to the apartment at check in time which was 3pm. The host did not leave any instructions on how to access the apartment and was unresponsive to our messaged. We had to wait for 20 minuets out the front until my partner asked someone who walked out of the building for help. We then figured our that they were still cleaning the apartment and had to call the host to confirm our check in. It was a total shambles and very disappointing. Not what we wanted after a long day of travel and waiting around with our suitcases. The apartment itself was in a pretty decent area. very clean and plenty of room (to store bags!). Easy to get to train stations and into the main part of Shinjuku. Shame about the check in, otherwise would have been a decent stay.