I'm totally satisfied with the service there! The booking, instruction for the check-in, house-rules, extension of the stay.. everything was so smooth and easy to understand. What was remarkably helpful for me was that the host's super quick response to whatever and whenever I ask any questions over Airbnb Messenger. I ended up with asking several questions during the stay, but she replied sometimes within a minutes, and no later than an hour, which I assume must be so essential and what exactly is needed by most of the travellers especially those who are new to Tokyo:)