From start to finish, the communication was excellent, even after I arrived and throughout the stay. The rooms are comfy, exceedingly clean and well kept, and include everything you need to enjoy your stay in Tokyo. Local is great too. It's a short taxi or subway ride from the main Tokyo station where the express train from Narita stops, and it's a 5-10 minute walk to the huge shopping district in Ginza. I found out my flight out of Tokyo was at the Haneda airport, which you can catch directly and pretty quickly from the A line just a few minutes walk away too. I had no idea what to expect as it was my first trip to Tokyo and first time I used AirBnb, but I was totally happy with my stay.