Before arrival, communications were prompt, clear, and friendly. The room was exactly as described and very accommodating to travelers, with good Wi-Fi, a book of maps, check-in instructions, etc. to make your stay more enjoyable. Everything was clean and the sheets were incredibly soft, which is so important when you're on the road and need to get great rest. I had everything I needed for a business trip, even a nice washer. I'm pretty short, so the low ceilings didn't bother me. If you were a 6-foot-tall guy, I probably wouldn't recommend this room. I actually liked the low ceilings and lofted space because you feel like you're in a treehouse! The room is centrally located in Koenji, so it's the perfect place to explore Tokyo from. I would absolutely come back again!