We arrived after a long airplane and taxi and my 22 month old was crying very loudly as we tried to get into the building. luckily, the staff onsite heard and came out to help. she was very nice and helpful, and showed us the apartment. throughout the trip, they were available to help and quite responsive. the space is very comfortable and spacious, great ambiance/decor. felt right at home. Also, we did some cooking and their knives were sharp, which is very nice. overall, we really enjoyed our stay