Steven was a great help the moment we arrived, showing us where it was from the station (which was just around the corner) and even during our stay, kept in touch concerning cleaning he might need to get done during the week, while remaining attentive to privacy. Gave us the full overview of the place, which was comfortable, cozy and clean. The TV was great as well for watching Netflix (if you have Netflix.) suffice to say, it had just about everything we needed.