Nao is very quick to respond to any questions I had as well as special requests. Her place is very clean and convenient with a washer, 5 min away from the local station which by connection to the major Ueno station, minutes by foot to 7-11 and coin laundry (to dry the clothes). We enjoyed our stay very much especially for this value (a little tight but fits two adults and two kids around age 10). The hotel manager also gave us extra change of towels upon request and everyone was very helpful and polite. I would stay there again if I go back to Tokyo!