I think I can understand why others gave this place good reviews - it is a lot of space in Shinjuku City with a lot of beds. Maybe we saw things differently after staying in many airbnbs over the years around the world, and now as we are approaching middle age and traveling with an older toddler, but I’ll try to explain why this one was disappointing. First, the apartment is in Kabukicho, so the 15 min walk from Shinjuku Station goes through the red light district, which we were not aware of until we made the trek at night. The apartment building is not in great shape, with an especially dingy elevator. Then the unit itself is full of heavily used furniture and feels like a highly trafficked budget accommodation or perhaps a dorm. The slippers offered in the entryway are worn and dirty. A blanket has been used to cover areas of staining on the futon. There are stains and peeling decals on the walls, burns in the tablecloth, and garish fluorescent lighting throughout the unit. The apartment looks out over an advertisement showing a woman getting a massage. It just wasn’t a nice place to spend time as a family. This isn’t all under the host’s control - there was clearly an effort to make things nicer for guests, Kiki was very accommodating with early baggage drop off and late baggage pickup, and the bedding was clean and the shower and kitchen comfortable. I think some investment in replacing stained and worn items and offering alternative lighting would go a long way to making the listing feel better, at least for our family.