Keiko was the best hostess I have ever met. She kept our luggage one day before we checked in, which enabled us to travel to Nikko with ease. She was so thoughtful that she helped to keep my luggage after we checked out just for my convenience. Keiko aslo provided me with very useful travel tips which saved me a lot of time and effort. Don't even mention those delicious cookies, fruit and bread. Keiko treated us like really good friends. If I can give her 10 stars, I will! The whole place is nice and tidy. This is my second time stay here. If I travel to Tokyo again, I will definitely choose here :)