Koichi is extremely quick in responding. The unit was on the 3rd floor with no elevator, so it extremely difficult if you have a large or heavy luggage. The unit is very clean and has a large walkout balcony. It is good for 2 people. We were 3 and it was tight. The instruction of the bathroom exhaust instruction is in Japanese and Chinese. The unit is AIr Conditioned and the washer was extremely useful. We will definitely there again. Thanks Koichi.