Itoe gave very prompt & clear English responses when communicating. There were notes within the house had explained how to use the washer/dryer, air conditioners, etc. The apartment was very simple and clean. The bedding was extremely cozy. Patio was nice....while kids were napping we could sit outside. Great location close to subways making it very easy to get to temples, markets and Tokyo sky tree. It was very quiet and safe. Plenty of the restaurants within walking distance. 7-11 across the street.