Once you book this stay, the host will send all the info you need for your stay. The directions were detailed and we had no trouble finding the place from Shinjuku station. Self check-in is easy. There is a small elevator you can use if need be or take the stairs. The apartment is very clean. The furniture seems to be IKEA and it was nice to have a couch to relax on. The bed was AMAZINGLY comfortable. Our company has had us in various hotels around Japan for about 3 months now and this bed was the most comfortable bed yet!! We didn’t use the TV but it is sizable (maybe 40 inches??) and has HDMI ports. The closet is a good size for a suitcase or two and you can hang your clothes. There’s a fridge/freezer, stovetop, kitchen sink, and more. We didn’t use the pocket WiFi because we have our own, but it was available for use. Large bathtub and shower room.
The first nights stay (a Sunday) was quiet and peaceful. The second night (Monday night) we went to sleep well enough but in the early morning experienced some consistent street noise (we think it must have been delivery day for a number of nearby businesses and the delivery trucks were being rather noisy).
We reserved the jacuzzi on the roof top for ourselves and it was very relaxing! They have music playing, towels waiting, and a nice atmosphere. We brought some champagne and ordered some pizza from the restaurant downstairs which was delicious.
Ericka was very responsive throughout the process and even let us check out an hour later than normal (I believe they try to accommodate you if you ask far enough in advance).
Despite the street noise, we’d consider staying here again. We actually didn’t want to leave!