The location is quite good. We could be in Shibuya within 10-20 minutes. And finding the place was easy as well.
When we arrived though the place wasn’t clean. There was hair on the floor, and mold on the curtains/wall.
We contacted the sub-host and got a response right away. She tried to contact the cleaning agency as soon as possible. On our third day, they arrived and cleaned the place. She even gave us some tea and chocolate as an apology. She was very friendly and handled the situation the right way in our opinion.
Thanks for letting us stay there.