The only good thing about this place is that it is a 10 minute walk from Tokyo Sky Tree/ Ginza Line/ Asakusa. The space is Much smaller than the photos depict, so pack as light as possible. Our bidet was not working and customer service is out sourced, therefore it takes a while before they contact anyone on site. I let them know the battery probably needed replacing as the remote does not turn on and before assisting me that insisted I send them a photo..... which does not show the issue! Because we were out roaming the city, I was not able to send a photo immediately which delayed the staff to resolve our issue. One of our bed sheets and blankets were dirty and I inquired to get them changed, they did not know the procedure or whether it costed extra. They proceeded to enter our room without permission or notifying us and refused to change our sheets due to personal belongings on the bed. I cleared them later and they never came back to change them. Tub was clogged & no answer back