Given my experience of using Airbnb for about an year, I have to say they are unprofessional and doesn’t care much about the guests. I have never felt this way in the past.
1. When the gas wasn’t working during the coldest season, they claimed it wasn’t their fault, and they did not respond quick enough and needed a week to fix it. I had to stay out of hot water for few days. It was a painful experience.
2. Even though extension was accepted during my stay there, with extra pay of course, they did not allow me to extend the stay without providing me explanations, and all a sudden force me to leave the place. Within an hour. And when I complained about their service, they have not responded at all. I didn’t have a word.
The way treats their guests is way below the average of what guests would expect from Airbnb.
It was clean because it was newly constructed, but all the other experience deteriorated due to their quality of service and communication.