My flight was delayed a short amount of time after 11pm they explained they would struggle to wait because of staff, however I had paid for the room fully, I have explained I was flying and that I may be late... and they still decided to accept my money and transactions and give me a room. Then to constantly bombard me with messages I didn’t receive obviously because I was in the air and I didn’t have a SIM card yet for Tokyo, that they can’t wait longer than 11pm and that if I’m not here I will loose my room and I won’t be allowed a refund. In my country I call that stealing.. when you take money for no service without the permission of the person. I would like a full refund as they left me stranded at an airport with no where to stay I ended entering the international layover terminal and sleeping on a bench. Which was not the most comfortable nights sleep you can imagine especially after paying for a room I was not able to use because of the incompetence of the staff.