Charles was very quick to respond every time I messaged him about a question or a problem. The Airbnb is located in a quiet neighbourhood where a lot of other residents live as well and is only a few minutes away by foot from a bus ride to Oshiage (Skytree) Station. Charles let us check in earlier so we could drop off our luggages and the check in process was very straightforward with no problems. The Airbnb itself was also very clean. The only downside to it was that our unit was located on the 2nd floor and going up the steep and narrow stairs with luggages might not be ideal for those who are travelling with the elderly. Overall, my family and I enjoyed our stay!