Naomi and her team are very proactive and easy going. The place is within walking distance to Shin-okubo station and one station away to shinjuku station. There is lawson and restaurant right by the corner. There is even massage in the building. The unit is smaller compare to North America standard but fully equipment and all the details are well thought. We travel with grandparents and a 5 years old and the 2-in-1 washer is awesome as it is one key and does both(wash and dry). Highly recommended for family.