我們對Domo的住宿安排和客服的態度非常失望。 我們晚上抵達東京住房，發現鑰匙根本不在他們告訴的地方。我們嘗試打電話、用airbnb message和Line聯繫Domo 但完全沒有人回應或幫助我們。結果我們在只有4度的東京街頭遊蕩了近3個小時，最後決定去Domo旗下的cafe 碰一下運氣，才終於有人幫忙。
但之後完全沒有主動跟進事情，也沒有告訴我們為什麼會發生這樣的事情，態度也是愛理不理，也不覺得抱歉，作為住客，我們沒有感覺到被尊重。希望你們以後可以改善安排，讓住客有困難時候能有找幫忙的渠道。
We’re really dissapointed by the arrangement of Domo on the first day and the attitude of customer service. They didn’t put the door key in the box they instructed and they were unreachable no matter we used Airbnb message, Line and even phone call. We wandered on the street under the cold weather 3 Celsius degree in Tokyo and looked for help and new hotel at night. At last, we needed to run to Domo cafe and tried if they can help. After that, there was NO FOLLOW-UP action not even a sorry message!
We, instead, needed to actively seek for an answer about why this happened. But still, they didn’t tell me what had happened until today. I understand that you’re a big group of accommodation in Tokyo, we’re just a one time guest to you but I do think you should be more active and polite to help your guests.