We give this place 5 stars, all the way. It's in a brand new building. The unit is big and spacious (for Japan standards). With 2 bedrooms, it was perfect for my husband and I to share with a friend. It's about a block away from the metro - which is only 2 stops away from Shinjuku station (or you can walk 25 mins). Communication and check-in/out is super easy. The instruction manual was easy to read and very helpful. I just want to point out, it's 3 flights up and there is no elevator. It was not a problem for us, but may be a concern from others.