Great communication and the apartment was overall satisfactory. I booked 2 rooms for my family which were next to each other, which is a plus.
Positives:
- Amenities were top-notch. Washing machine, heating and other appliances worked great. The fact that the toilet seats were heated and there was a 'dry' and 'heat' mode for the bathroom was a very nice touch. The apartment also has a lift, which was good for my family as I had elderly parents travelling with me.
- Location is great, just opposite the road from one of the entrances to Higashi-Shinjuku subway, which also connects to the Oedo line. There are also a lot of eateries nearby and a convenience store literally just next to the apartment.
- Apartment is secure and area was safe.
- Instructions to check in and out and how to use each amenity in the apartment was very clear and organised.
- Apartment was quite clean.
- Good hospitality in providing water, tea and coffee.
- The towels were great.
- For a Japanese apartment, the bathroom was also huge.
Negatives:
- Inconsistencies with cleanliness and amenities provided. But this is probably minor. Example 1: Bin not emptied from previous occupant's stay.
Example 2: We were instructed to wear slippers provided in the apartment but only 1 room had slippers provided (I booked out 2 rooms).
- Air-conditioner/heater might not have been cleaned often as it made everyone's nose run throughout our stay, making it difficult to sleep. I have been to Tokyo many times before and I do not usually suffer from these allergies. Moreover, my reaction stopped once the air-conditioner was turned off and it was the same for my other family members. I would imagine it would be worse for people who suffer frequently from allergies. Just something to bear in mind, and hopefully the host checks the air-con after this.
- Some beds had loose springs that were a bit annoying to sleep on.