Very clean, was accurately described, easy to check-in (i came late from the airport too), well kept, Hank kept the lines of communication open, location was great, in a quieter area of shibuya, but near the action. it is slightly long walk (10-12 minutes) either way from Shibuya or Harajuku, but didnt mind. loved the pocket wifi. even though i didnt use the suica card (wound up buying a pasmo card from the airport), it was nice to know there was a card available. recommended for 2 people. 3-4 might might be tight. would definitely recommend this spot to anyone.