I hate to judge someone off of one experience, so I really hope what happened to us is a one time incident. Yuka overbooked our Airbnb and we did not find out until we were outside the door at 11pm after our 14 hour flight, the lockbox was empty, and other guests were inside the apartment. Yuka uses automated messages to send you information and it seems like a extremely inefficient system-you’ll get duplicate messages and there’s no personal interaction. I would not recommend any of Yuka’s properties after our experience.