She takes this business serious. She responded my inquiries in short time (regardless the timezone I post). She ensures my check-in to be smooth by sending several reminder and make sure I got all information I need. I've been changing my arrival time, yet she acknowledged it without complains and do send confirmation with me, again, in very short time. During the stay, she's checked with me to see if everything is OK and see if I need any further assistance. She took each of my request and concerns seriously and acknowledged them in positive manner.