If we could give 6 stars to Chisaki we would.
Chisaki was very accommodating, she replies immediately to our concerns and even gives us tips to really enjoy our stay in Japan.
My baby was trapped in a room and was locked all by herself and Chisaki was very kind that she was more worried about my baby's safety than the damaged door.
The place was really cozy and we really felt like we are living as Japanese. There was more than enough room for the 10 of us, with our huge 7 32-inch luggage. We were also able to use the laundry machine which is very convenient because we only put our used clothes inside and it comes out ready to use again. Since we have a baby we really loved the free-to-use stroller, it was very convenient for us since we didn't need to bring one anymore. The place was near several convenient stores, restaurants, and a train station.
Chisaki also arranged our private transport from the airport to the Airbnb, and also on our way home which we are very thankful for.