Had last min change of my trip so I needed to leave one day early. Something wrong with the system and I couldn’t make a change through the app. So it’s the first thing I told them at the check in.
They said it’s not their problem and they can’t do anything about it.
So I contacted Airbnb customer service, they couldn’t solve it right away. Then they realized that it’s The Playsis customized system having syncing issues with Airbnb. So... both sides couldn’t fix it... wow what a luck.
Things couldn’t be solve and until the last day I stayed. (I had changed my trip to 4 days 3 nights so 4 days was not enough for them to solve it.)
Somehow the change reservation system started working again on the last day I stayed ! So I changed it and thought that would solve the problem. The Playsis refused my change and said I had to cancel instead. The Playsis staff told me if I “cancel” my reservation on the last day I would get partial refund for the day I didn’t stay.
So I did.
And it showed 0 refund.
I replied with a screenshot... they insisted that I could get refund. I had to send the same screenshot again with the staff reply last time and highlighted the date... they finally got it! So seems like their staff told me the wrong date for cancellation !!!
I had followed every steps they had told me (with their language barrier) and they didn’t want to do it on the end for the past 4 days.
Finally they admitted the problem and cancelled my reservation on their end.
Things finally got solved AFTER I checked out.
It was a very simple request... all I had asked was changing from 5 days 4 nights to 4 days 3 nights....