Yoka is very friendly and responds very quickly to messages. We had an issue with the bathroom where the shower was barely lukewarm with extremely low water pressure from the shower. I relayed this to Yoka and she was able to fix the problem within the same day. However she did enter the apartment to fix it when we were out without letting me know that she was coming which felt like a bit of invasion of privacy. However, nothing was missing and she was quick to fix the problem.
Otherwise it is a cosy environment