Akira (Host) is quick and easy to get in touch with so questions were quickly answered. My sister and I needed a place to stay for cheap and this Crosshouse was perfect. Great value, clean bunk bed was comfortable enough. Room for 2 people. Clean shower, kitchen etc. From what I saw, the housekeepers clean the bathrooms etc every day from what it seems. *Nice touch to have a remote for the light so you can turn the lights off right from your bed. Everything was as promised