Mami is so sweet and helpful. She waited patiently for me to check in, gave a thorough introduction of the place and neighborhood with detailed maps, guidances, and even a Hello Kitty English guidebook. the place is very clean,organized and the bed is sooo comfy. Seriously the best Airbnb bed I have ever stayed at. The apartment is also very quiet and located in a friendly neighborhood. When I couldnt find a curry place nearby, Mami printed out the map and wrote me so tips to get there without me asking for it. And she drove me to near Shinagawa station when I checked out. Amazing experience!