Cleanliness: Spotless. Very clean. All 3 rooms.
Accuracy: Everything that is pictured is what it looks like in real life.
Check-in: I had a little mishap on my part since our group of 7 was separated and I didn’t arrive until later with the check-in instructions, but MingJuan was able to accommodate and let the others in and even let us keep our bags in the room at an earlier check-in as well!
Communication: MingJuan answered us in a very timely manner and answered any questions we had.
Location: ~3 minute walk to the station was a great plus when picking the room and it delivered. Komagome is a wonderful city away from the hustle and bustle of all of the other Tokyo stops. Many food areas around and convenience stores for your fast snack needs!
Value: For the whole floor for 7 people, the value was great.
Overall: Great experience and would recommend the whole floor for a larger family. Walking distance to station and other shops at your convenience. Thank you!