Seryna truly is a Super Host. We wanted to stay at an Onsen (hotspring) but having tattoos made it really hard. There is one very close by, but they are strict on not having tattoos. She called on our behalf and convinced them to let us in if we covered up our tattoos with a Band-Aid. It was super kind of her, as we didn't have to miss out on the experience (which was amazing and highly recommended). The day we left to our next stay in Tokyo, it was raining and would be the next day too. We didn't have umbrellas so Seryna GAVE US TWO, which saved the day and everything we own from getting soaked. Needless to say she was there for us with everything we needed and can't think of anything to complain about. [side note : Japan has changed their laws and most Airbnbs in Japan are hotels/hostels. Seryna is legally licensed, so if you really want an authentic visit with a local, don't hesitate to book with her.] Thanks for everything Seryna!