Great communication on check in details and great location, however seemed to request a lot of things to do prior to check in which I didn't think were necessary - eg print out forms and take photos of passport etc. I didn't end up doing that because I thought it was unnecessary, and thankfully he didn't chase me up on it either. The only minor issue I had was with the hot water system - the 2nd night I had a shower I was waiting for the hot water to come on for a long time, but then realised I need to turn on the hot water system. However the first night I didn't need to do that which was inconsistent. Probably worth noting. Aside from that, everything was really good