I spent money calling the host since the passcode they gave me for the check-in didn't work I had to wait around 15 mins to finally get the key. They gave me a passcode for check out and still didn't work. Because it's a pet friendly room it is understandable to have some cat/dog hair around. But, when we arrived everything had hair on it, our socks got full of hair as we walked in. They put some dirty cushions over the pillows for sleeping so they also got dirt and hairs on it. I had to do some cleaning and vacuuming. The bathroom and sink were clogged because the filters were full of hair. Also the washing machine had a lot of hair inside so I had to clean the filters before using it. It's a nice and new place but I was very disappointed by the lack of hygiene, considering we had to pay a cleaning fee.