Asako is prompt with responding and easy to communicate with. The house manual has great local tips and specifies how to arrive at the place. The apartment is right next to some restaurants so it has some greasy smell when you step out the door to take the elevator or stairs. It's a great location, but as it is Tokyo, the space is tight for more than 3 people. We were just three people and it felt a tad bit tight. The AC, washing machine, hair dryer, hot shower all work very well.