the place was spotless, and basically fully automated for you to check-in and out without the host being there in person. great location as it’s in a lot of the fun parts of shibuya. we had some small issues with the towels, and even after the towels were replaced, they had that smell of rags once they got damp. the hosts do need to work a bit more on responsiveness, as well as helpfulness. we were hoping they would give us options or point us in a direction to get a pocket wifi. they weren’t helpful about it when asked. as a super host, that should be a given.