It is a really nice a apartment, super clean, and easy to access and out. No need to worry about the keys. The place is about 7mins walk to the jr station and the metro if you don't carry any heavy luggages. And there is a big super market and many restaurants nearby, which is super nice. Aileen is a quick responder, everything could be solved quick. All in all, I will recommend ppl want a place for Shibuya area, super connivence!!