Shino responds fast to messages. We followed her instructions to take train from airport, walk a short distance to the apartment, find the key for self check-in, it's easy and smooth. We especially like the direct express train from the airport without transfers needed. It helped a lot to have 2 big pieces of luggages and carry-on bags traveling in Japan's busy public transits. Her instructions to which exit from the train station is also a good tip for us to roll the luggages up the street avoiding stairs. The apartment has everything we need for a short stay. We used the kettle and microwave a lot which normally not provided in regular hotel. The washing machine is easy to use. We did laundry more than once 😅. There're kitchen utensils that allow us to make simple cooking. Shino's apartment is just like pictures shown, spacious, secure entrance, quiet neighborhood, close to Skytree, nearby supermarket, easy transit to major traveling points. Will definitely be back.