Aileen was very welcoming and efficient and quickly sent through very detailed instructions to get to the apartment. The instructions for all the appliances are really clear too. All perfect. The apartment is small but perfectly formed. There's no sofa but we spent most of our time out and about in fabulous Tokyo so we didn't miss it. The area is really great too. The nearby supermarket under Oioi is huge and so convenient. Then all around the station there are restaurants bars and karaoke places but the actual area the flat is in is very quiet and residential. Best of both worlds. Easy access by train to Shinjuku and from there, the JR Yamanote line. Great stay.