Nanako went above and beyond to make us feel comfortable. This was a family trip with folks coming from 2 different places in America and Australia. We all arrived and left at different times and she accommodated us. She gave us a tour of the neighborhood after we all arrived and showed us how to properly shop at the grocery store. She also labeled everything in the apartment in English and had a very detailed guide on how everything in the apartment works. That was very helpful for the 8 of us. We greatly appreciated the pocket Wi-Fi and she allowed us to take those with us during the day while we were out exploring. Her guide, that’s in both English and Japanese, was very helpful in getting to the apartment. The apartment is conveniently located close to the train, 7-11, numerous restaurants and the grocery store. I would return and recommend this to anyone who wants a home away from home. We really enjoyed the place.