Really great communication and location. Room was clean and we used the extra slippers provided on our plane back to America. Masahiro provided an extra blanket which was very nice. I did need to provide photos of our passports which concerned me at first but after doing some research and seeing that this is not entirely unusual for Japan I provided them and had a very smooth checkin experience. The cancellation policy only refunds the cleaning fee due to the time frame that we booked (about 2 days in advance of our stay) so just a heads up for those thinking of booking. However, following the checkin procedure was extremely easy with the photos of our passports and we had a wonderful experience and would do it again! A couple blocks away there is a breakfast udon and soba spot that was perfect for our way back to the train station in the morning. Great location. Recommended!