This is a nice spacious apartment and Miyu was really helpful and communicative before and during our stay. As others have said, it is a bit of a workout to get the cases up the stairs although not that much of a problem for us. We enjoyed the area of Koenji a lot, plenty of good places to eat and a great atmosphere as well as being a convenient starting point for heading out to other parts of Tokyo via Shinjuku. The downside for us was the street noise at night and into the early hours, together with mechanical noise from close by in the building (maybe a generator) which kicked in at intervals overnight. For adults who are staying out late themselves it might be just fine but for a family like us with a child it was difficult and none of us got much sleep while we were there. That was a disappointment. Again, for a family spending a bit more time in the place, it was a bit cold in the apartment, the cooking facilities were a bit limited and although there is a washing machine there was no means of hanging out the clothes provided that we could find. Overall, the apartment is exactly as described in the listing and has lots going for it but might not be ideal for those in need of quiet nights!