Hirotaka San has been very prompt in his responses even before we booked the room. He also gave very clear directions and instructions on how to get to the room. Inside the room has all the neccessary amenities you need for a long stay (8days) like washing machine (even the washing detergent was provided) ,refrigerator, etc.. When the weather unexpectedly started snowing, he was concerned to show us how to use the heater to keep us warm. He also gave my son a small gift which my son absolutely loves. We loved the place very much as it felt very homely. Location wise it is near many good eateries, convenient stores and easy access to Shibuya Station.