Everything minus how we were locked out and was not able to get through the number listed in the web was great. If you are running on multiple teams and people to oversee multiple properties, you should make that very clear in the communication and advertisement. This is Airbnb, and you are listing this property with a person name “henri”, a mother of a young kid who just renovated this property and eager to provide reasonable, kid friendly place for visitors. My experience stemming from being locked out from the house and had difficulties reaching out to “Henri” via phone in the rain outside of the house was very bad. The phone did not go through immediately, and after getting hold of some management company, I was told to give them my confirmation number.. I was using Airbnb private app to reach out to them, and sharing the info including my passport numbers. But that was not enough. They needed my Airbnb confirmation number to assist me while we were locked out in rain. Expectations from the customer will be that YOU KNOW WHO THE GUEST IS BECAUSE THIS IS YOUR PRIVATE PROPERTY MANAGED BY HENRI”, not a large management company who needs to check my identity and where I am staying every time I talk to them. My request is to please be clear that this property is not run by individual (henri) but a management company whose service is less personal - worse than the hotel. Having said that, the facility is great, thus giving high rating for the future users.