The place is great! Small but expected in Tokyo. Good location. All was worth it for the price. Verrrrrry hard for two Americans showing up at Shibuya station trying to find the family mart to get the key (there's lots of family marts). We were super jet lagged and confused and it took us quite a while and the help of a nice local to figure out where to go to get the key. So like over an hour of wandering around and at least 20-30 minutes of walking with all your luggage even if you know exactly where to go to get your key (which unless you know Tokyo and Shibuya super well, not possible). Shibuya station is gigantic and overwhelming, and then it felt like this treasure hunt to find the key near there. Was almost funny! But not in the moment bc I was so tired.