Ryan met us at the station and helped us do our first food shop. Both of these were things that I did not expect and were very helpful. Then he consistently went well beyond the call of duty helping us with our queries.
The apartment is very compact and set in a lovely block in a quiet suburb. We enjoyed being able to live among families and watch daily life rather than be in the touristy hotel and shopping zones. The kitchen is set up with everything you need to cook, which we took advantage of. But then we found lots of local eateries and dined out. The area is very safe with lots of people cycling and walking around at night so you have no concerns coming back from the train station. It's four stops to Shibuya station and all the hustle of the city.