Sayaka was an excellent host. Quick to respond, friendly and very understanding. The place looked like it was in the photos, roomy and clean. My only gripes were the fact that there was no lift (but this has already been clearly stated) and with 2 heavy luggages it was not convenient. Also the mattress and pillows were not comfortable for my husband and I and have us back and neck aches. Unfortunately we had to deal with the aches throughout the day as well. Other than that definitely a fabulous apartment and Would definitely recommend Sayaka!