Our stay at the M/W Hotel hosted by Ms. Tung was fantastic. The check-in process was super easy, and the room looked immaculate as soon as we walked in. Make sure to review the property guide that Ms Tung sends you so you can learn how to use everything the property has to offer. The only issue we had during our stay was the guests staying on the floor above us. The hotel/apartment isn't quite soundproof, and unfortunately, the guest above were extremely loud at night. With that being said, Ms Tung was immediately available to help us and made sure to notify the guests as soon as we raised our concern about the noise. Overall, I'd definitely recommend this property to anybody looking for a spacious and clean location in the heart of Shinjuku. A+!