The place was a perfect base location to travel around Tokyo! If you get the Japan Rail pass outside of Tokyo before hand the closest metro station (Yurakucho) is only 20 minutes away and only one station away from Tokyo station which was perfect for getting the Narita express train into Tokyo from the airport, and for taking Day trips to other parts of japan as Tokyo station was the hub for travel. The responses were always quick and they checked in on me half way through to check that everything was going smoothly which was lovely. I would highly recommend this place to anyone travelling to Japan! I had a fantastic stay!