Aiko was such a gracious host! She was waiting for us when we arrived, and helped us with our very big bags. She responds very quickly to my messages and does her best to communicate with us. My dad also left his gloves in the taxi, and she bought a new pair for him, which was such a sweet gesture! Had a bit of a problem with the space as we were 4 adults with 5 big luggage, not her fault! It was resolved quickly. Aiko is really such a wonderful host and cares about her guests!