I never had the pleasure of meeting the hosts in person, but they are probably the best Airbnb hosts I ever had. Chisaki and Tsukasa are extremely helpful from the moment you book until checkout and provide rapid responses. When we landed in Tokyo at 1am and our pre-arranged shuttle never showed up, they stayed up until 4am helping us coordinate alternate transportation. They even accommodated my request to put up decorations for my mother-in-law's birthday to surprise her when we would check in. The two-floor home itself is super clean and spacious for Japan. The train station is just a five minute walk and easily accessible to any part of Tokyo. I highly recommend their home!