Naoko and her assistant were very easy to communicate with prior and during our stay, they provided us with instructions on how best to get to the apartment from nearby train stations and were very accommodating when we requested a late check out due to our evening flight out of Tokyo. There would have been NO complaints if the cost of the listing per night was less however, we were very much sold on the photos on the profile and were looking for a little bit of luxury for our last two nights in Japan. The chalk board feature wall and plants appealed to us, when we arrived there was no feature wall or plants! The bathroom was small and hard to navigate with very small bath towels - not very practical when the bathroom is too small to get changed in and there is no curtain on the window looking out onto other apartment buildings. It was very bright in the morning due to no curtain beside the bed and the internet dropped in and out. In saying that, the portable wifi was great to have and all other facilities worked appropriately. We just felt that the value for money was not as good as the other listings we stayed in during our time in Japan but we did not have an unpleasant stay in this listing. Please do not be discouraged by the outside of the building, the apartment inside is nice and clean :) Thanks for having us Naoko. Ali & Matt xx