I have stayed here 3 times now, so I thought that would have had some meaning.
However, on my fourth reservation, my confirmed reservation was canceled 45 mins after I was “officially” allowed to check in.
I received a call saying sorry and to cancel my reservation through the air bnb website. However, doing this at such a late time meant air bnb wouldn’t refund me and I would lose my points with air bnb. The truth is, I also found out cancelations from the host should be made through air bnb and that a penalty would be made. I realized that the host was trying to get around this at my expense.
It was reported and air bnb was swift to amend the situation.
However, I’m extremely disappointed in this host. I haven’t had problems before but this situation was not dealt correctly. Thankfully, I have lived in Tokyo and could find other accommodation quickly. However, if this had happened to an international traveler arriving here for the first time, it would have have been a major problem.
Bottom line is: the host needs to have some contingency plan for these situations and for his guests. Or at least offer a better apology than “sorry, sorry.”