Robert made our stay in Japan much easier! The property was in a VERY nice area and we felt very safe. if I have any advice for future patrons it is that if you have alot of luggage, consider taking an uber or taxi to the place your first night and learn how to use the trains when you dont have 4, 50lb check bags, 2, carry ons, and 2 backpacks. Anything there was an issue Robert remmideated it immediately. He has a great team helping him make sure your stay is awesome and he will not leave you abandoned