naomasa was super responsive though the futon had some pieces of hair and stains on it. we understand it can be super difficult to remove it but it was a little off putting the see. we got over it in the end and slept super well and had a great time. i do wish that there was a better system for the open air bath booking as well as have blind shades since the street lights show through as well as the sunlight. we really appreciated the privacy and peace of having our own bath and toilet. thank you very much for the stay!