Our family of 5 only stayed one night on our way to fly out of Narita so it was important that the place was easy to check in and check out. When we arrived, Koji was there to show us the apartment and recommend a place to eat. We had booked an early morning taxi to the airport and weren't sure if we set the address correctly, so Koji helped us confirm the reservation on the phone for us, which eased our minds quite a lot. He was also so kind to bring us two large bottles of yummy apple juice later. We slept well in the apartment - it had everything we needed and was very neat. We hope to be able to stay there longer the next time we are in Tokyo!