Rooms look exactly like the photos. Do note that the house is on the 2nd floor so if you have big heavy luggage you might need to be prepared to carry the luggage up the stairs. Location is near the JR Shin-Okubo Stn but not really near to the Higashi-Shinjyuku Subway. As the walls are super not soundproof, it is not recommended if you are travelling with babies or kids which are very active after 9pm.
As we were on a family trip and my niece baby is sick so he kept crying every night and it disturbed the neighbors. But we are really thankful that Machiko was very understanding unlike our neighbors, which caused her in a very difficult position. There are people shouting on the roads every night and we can hear them even if we are on the 2nd floor. The room is very cozy but the toilet is really small with no bidet. The heater will go on and off when showering.
Machiko was very nice to welcome us when we reached and let us checked in earlier. The door lock is unlocked by scanning a token/keying the pin, it will be good if it was a key lock instead. This is also to ensure us that we will not lock the key inside the house and at the same time, know that there will be no other people accessing the house if they know the pin to the lock.
Lastly, when leaving the house, do ensure that you bring everything along with you. As we made a mistake by carelessly leaving our 5 new bought shirts with tags in the room. When we return back to our country, we realised that the shirts were missing. When we contacted Machiko, she said the housekeeper threw everything. They will only keep credit cards or passport if found and hand it over to the police. Other than that, they will throw everything that does not belong to them. Alternatively, you can inform them immediately the second you find it missing. For us, we only found it after we reach our country which is after 8-9hours of flight. So it was a pity that our new shirts got thrown away.