Koichi-san warmly welcomed us to Tokyo by picking us from Shinjuku station. He was also very responsive to messages and resolved issues promptly. Shinjuku-sanchome station is about 10 minutes walk from the unit, and it is convenient to buy items since Family-Mart and Lawson are very nearby. The unit was clean as well, and the towels and linen smelt great. The shower room is a little cold when outside temperature is low but we realized that the trick was not to on the ventilation switch and leave the steam hanging in the shower room (no idea how safe this is though). Overall a pleasant stay and would certainly come back again. Thanks!