Yoshi and Erika communicate well before our arrival. However, they went total radio silence once we check in and until we check out. We sent them questions on the wifi internet which was not working, question on where to throw our baby's dirty diaper outside the house which was not responded to, and the bidet was not working. The location of the house is great and the house is clean, but for the price we paid with no internet it's not a good value