This might be one of the all-time worst experiences that I've ever had renting from somebody here on AIR BNB.
First, I researched this place and chose it because it looked rather large and had a lot of things I needed for a photoshoot I wanted to do. The pictures on AIR BNB are somewhat misleading... Each of these rooms are VERY small, but I can tolerate this somewhat minor inconvenience because hey... it's Japan, right? Everything is small here. I get that.
What was the big problem was that, prior to reserving this house, I talked with the owner or whoever was in charge of reservations, and we agreed that I could check-in early at 2PM. He said he would have two people work that day so they could hurry up and get it ready. Normally check-in is at 4PM. I then believe I was charged for the extra staff person.
So when I arrived at 2PM, there was this really rude, angry guy cleaning the house. I walked inside and he had NO idea about the early check-in. And there was only ONE person... not TWO, as I was told there would be.
Then it got worse from here. The guy proceeded to get angry and mutter a bunch of stuff in Japanese, run upstairs and started to angrily CONTINUE CLEANING! He would NOT leave.
It was so unbelievably uncomfortable. This was a PRIVATE photoshoot with a famous model... and this guy was violating HER privacy by being there!
So I called the English support staff person, and some woman talks to me, or rather listens and sounds confused. She ALSO has no idea about my agreement to rent the space starting at 2PM. I tell her to call this guy and make him leave. She finally agrees to this after sounding like she was lost in space on the phone.
About 30 minutes later, the guy leaves. He makes us ALL really, really uncomfortable. I lost a total of about an hour as well on my photoshoot schedule. Not sure if any of you understand that, but in terms of dollar value to me, it's about 300 dollars out of my pocket.
Seriously, if you are a foreigner, be careful about renting this place. You might get charged for things you will never receive. And also, if you go there and there is a guy cleaning and he has wild long hair and rides a bike, avoid him... this guy seems rather dangerous and mean... and he is not very nice if you talk to him. To him, cleaning the house was more important than making the guests who were there comfortable. We weren't staying overnight or anything... we weren't using any of the facilities... we were just there for a photoshoot, and all of this was explained to the person in charge of reservations PRIOR to reserving the house. So... that says a lot about how much the people or person who owns this space cares about the clients coming there to rent the space.
I will not be renting from this person again, obviously, and I am extremely upset that I did not even get a follow up call or email apologizing for the inconvenience. If I would have got one of these follow ups, and perhaps a refund for potentially being charged for a second cleaner (I haven't had time to check to see if that was true or not), then I would have not left this bad review. But nothing... nada... not even a simple message saying thanks for the rental and we're sorry about the troubles.
Unbelievable.