We arrived early at about 1pm. Instruction was to retrieve house key from the mailbox but as expected, the key wasn’t there upon arrival as we were early. They stored our luggages for us while we went to explore the city and only came back at night. We found the house key inside the mailbox afterwards and we were very pleased to find all our luggages were already nicely placed in the apartment. Our family of 7 people slept comfortably and we often spent time chilling at the dining table at the end of our days. The free portable wifi was very useful when we went out. There is a lift, so no worries about having to climb stairs. The train station and Lawson convenience store are very close. One day, we had only cold water to shower and I texted the issue. I received a respond not long after that, asking us to check one of the switch near the kitchen sink that we had accidentally turned off. Kudos on the fast response, Ismael! Totally recommend this place for big family of 7-8 paxs!