Jenny was super responsive and friendly. Check in was easy and simple, just accessing a key and we were in. Property is in a good location, close to the subway and bus, easy access to Shibuya, and cool neighborhood spots. Jenny suggested several places to eat and we were grateful for that. The place is spotless and stocked with tea and toiletries, and having that small fridge is handy. The bedroom is a good size for two. Four would be quite crowded. Shower is tight, especially for a taller person. There are two sinks, which is great: one in the shower room and one in its own small chamber leading to the toilet. The faucet in the latter is loose and should be repaired. We were there in the summer and it was pretty hot and humid, and the AC in the bedroom worked really well. If you plan to stay in the summer please know the foyer and bath/shower spaces are not air conditioned. It'd be great if another unit were installed in that outer area, as it is not ventilated and gets super stuffy. Again: Jenny could not have been nicer and the place was absolutely spotless and well-maintained. A great spot in Tokyo.