Communications with Lai was fantastic. He responded really quickly to messages and addresses our questions very clearly.
Apartment is located close to ikebukuro station, which is a major train station. There is a JR customer information office there, which makes it very convenient if you need to make bookings for the Shinkansen.
It’s also really close to the limo bus stop, so it’s very easy to get to the apartment from the airport.
However, the apartment provides just the bare basics.