Cons: My boyfriend and I experienced a couple of issues upon check-in. We arrived at the apartment a little after 3:00pm (check-in time as stated in house rules in listing), exhausted after half a day's worth of traveling, to unfortunately find no key in the mailbox. With the help of others working in the area, we tried contacting Taku and his business partner, Satoshi, a few times to locate the key but there was no answer on their end. An hour later, we finally got in touch with Satoshi who told us that there was a mix-up in the time that they had told the cleaners to clean the apartment...which essentially meant that the key was with the cleaners, and we were told to come back to the apartment in a couple of hours. When we came back to the apartment later that evening, there were no bath towels for us to dry off with (also stated in the listing as one of the things that would be provided).

Pros: good location, close to lots of shops and restaurants, and within walking distance of Shibuya station. The space and amenities were appropriate for the two of us during our 5-night stay in Shibuya.

**Note: we also had trouble with turning off the 24-hour ventilation in the bathroom. Unlike it is noted in the house rules, the button to turn it off is the rectangle-red-bordered button in the bottom right-hand corner of the panel, NOT the green circle.

Overall, despite the miscommunication and issues with our check-in, Taku followed through with all communications in a timely manner and it was a safe, comfortable and quiet neighborhood to stay in. In the future, I would suggest to other guests to contact your host prior to your arrival to verify the day and time that you will be checking in, and clarify all check-in requirements by the host, to prevent the issue that we experienced.