Overall our stay was alright. Check in and Checkout are at the same time which meant when we checked in at 12pm the room was not clean. i contacted Kei and she didn’t reply for an hour. at 1pm she said we can use the room and the cleaner should be there shortly. The room was very untidy from the previous guests and i mentioned this to Kei. she didn’t reply to my message. we waited for 4 and a half hours for the cleaner to arrive and clean which took another hour. we stayed at keis for 7 days and still she has not replied to any of my messages regarding the awful check in process we experienced.