Concierge was very responsive and helpful. They even helped me book a 2-Michelin star kaiseki restaurant last minute, and helped me to push my reservation back when I would be late! The space was very nice, it felt a lot more expensive than it was. We stayed in room 801 and had the whole floor to ourselves. Our friends stayed in 901 and also had the same room and the entire floor to themselves, so I think each floor has 1 large room, plenty of privacy. Quiet hotel and easy process. The concierge is Japanese and uses some broken English, but had no problems communicating with guests. The neighborhood is on the quieter side, and has many high-end, Michelin restaurants nearby, including European style (French) restaurants, which we found surprising. I would recommend this hotel to my friends and I would consider staying here again.