Ron & Julie were very attentive for us during our checkin and made sure we were comfortable during our stay. Plus the location is perfect--there are tons of trains in Tokyo and not all of them go directly where you want, so it's great that there are two separate lines within a couple minutes' walk, including the crucial Yamanote line. The space itself is comfy and it's perfect for active travelers who want goldilocks-style "just right" accommodations with exactly the right amount of amenities at a great price.