My cousins and I couldn't have asked for better hosts in Tokyo. Communications were quick and easy, Akane & Mitsu provided directions with photos so that we could find the airbnb. On the day of arrival, we were welcomed with matcha tea. They made us feel as if the studio was our own space. The location was convenient for the metro/train station at Sumiyoshi, which could get us to Harajuku within 25 min.
On the last day my cousin lost his wallet unfortunately. Akane called the lost & found center for us, and Mitsu walked my cousin to the police station to see if got turned in. They were so helpful with the stressful situation, and since we were short on time, Mitsu drove us to the train station for our return flight home. I don't know if my cousin's wallet ever turned up, but we were all so grateful for their assistance! I would definitely stay here again on a return trip to Japan.