Sayuri was always prompt to respond. The flat is however too small for 2 pax with 2 big luggages. The original pillows were overused, too flat and uncomfortable so we requested for more pillows. Sayuri delivered then promptly but we had to pay ¥440 admin fees.... Perhaps to create more space, the bulky sofa set can be replaced with a leaner one and a rolling clothes rack put in the flat for us to hang clothes. There are many hangers but no where to hang clothes. Also take note that the washing machine only has a spin dry function and no proper dryer function (in case you wish to wash your clothes).