The checkin process was very disappointing. We tried using the tablet device at the entrance for checking in. It was requiring a video call for identity verification but the device kept showing an error message of connection failure. When we finally were able to get it to work after so many attempts, the agent verified us but when we proceeded to the next step, the connection failed AGAIN so we were unable to check in. No one responded immediately on the Airbnb app and we had to talk to Airbnb Support to get someone to respond to our message for help. We were just standing at the entrance of the build with 5 pieces of luggages, exhausted, not able to enter the building due to connection issues.
If your checkin device doesn't work, you should provide a backup plan right there so people are not just waiting at the entrance being helpless.
Additionally, no one came to replace our linens although the guest book mentions that any stays longer than 4 nights (we stayed for 6 nights), the staff will come and change the linens.
The laundry room was very messy. Some other guests left their laundry directly outside so we saw baskets of laundry just sitting outside whenever we left the building. Additionally, some guests did not retrieve their laundry when it's done so there was this beeping sound that kept going on for about 70% of the time when we were there. You could clearly hear it on the first floor from the hallway, bathroom, to the living room. It was very disturbing.
Also we were certain that no one came to check on the property for days. There was this big dead moth on the path to the building entrance (after coming down the stairs) and it was there for the first 4-5 days without any staff cleaning it or moving it away.