We decided to book Reina’s place because it is in a great location, and because it has much more space than a typical Tokyo hotel room.
Reina is simple an amazing person. She was excellent with her response time and gave us very valuable advice and tips for our stay. She also provided us with a very informative document giving us step by step instructions with pictures and details of how to travel to her property and get in, making us feel very comfortable before travelling. Her offering the pocket wifi was also super convenient for my wife and I.
After our initial booking, we had to shorten our stay and request less nights, to which Reina accepted immediately with no questions asked.
On top of this, the night before our flight to Tokyo, we found out that there were travel advisories because of the Coronavirus which would put us in quarantine for 14 days in Thailand which was our next stop.
Even though this happened after the refund cut-off date, Reina was super understanding, and showed great compassion for us. Not only did she refund us one night, she didn’t take a penny from our $500+ booking even though we had to cancel the day before.
We hope to visit Japan in the near future once everything clears up, and we can’t wait to stay at Reina’s place.
If you are looking into booking this Airbnb all I can say is that you know you’ll be in good hands with someone who is genuinely kind and caring.
Thank you Reina!