The apartment itself is perfect!
Great location, great atmosphere, great furniture, great check-in process!
Would definitely recommend to ppl who would like to have a rather luxurious stay in Tokyo.
Nevertheless, my experience is a bit special which I don’t think most of the traveler will face. Just a thing to keep in mind.
The thing is, 1 hour before my check-in time. The staff that Bruce hired contact me said that there is plumbing issue with the building. The issue is fixed but there is a chance that it will happen again. Full refund is recommended but I can still stay if I willing to take the risk.
no alternative hotel search assistance
no price negotiations allowed
no check-out time extension even my check-in is delayed
I have no chance to talk to Bruce and the staff just keep saying she does not have the authority to make any decisions related to price or check in time.
I already arrived with my luggage and it’s really hard to find any alternative hotels or airbnb given just 1 hour before check-in.
I have no chance to take the risk but to be honest, the communicating process was a bit frustrated. Again, this is a uncommon incident and not 100% owners problem. I think it’s not that hard to make it better so I hope this review will help Bruce to improve the overall experience in the future.