We’ve always had great experiences with super hosts but was very displeased with our experience with John. The airbnb place was okay; it was clean and was in a quiet neighbourhood. But the toilet upstairs was very small so you almost bump your head against the wall when you sit down, the staircase to upstairs is very steep and it is inconvenient to have to go to the bathroom(sink and shower) downstairs. The heating is also very drying and the house gets cold very quickly when you turn it off. We don’t know if Ritsuko is a much better host as the other reviews indicate but John was terribly rude and unhelpful - he constantly talked without answering our questions, talked condescendingly and avoided giving us instructions on the heater and portable wifi saying we can figure it out on our own although the buttons were all written in Japanese. Finally John repeatedly messaged us urging us to give us nothing less than a five star review describing how a bad review will hurt their standing as a super host and their livelihood which we certainly did not experience with other hosts. I have never written a negative review before and I think John will comment on this review very aggressively but we thought it was necessary to inform future guests about our experience.