Sophie is one of the best hosts I've ever encountered on AirBnB. She was super responsive. She provided super detailed instructions on how to check-in, as well on how to use the difference appliances.
Not only that, she went above and beyond: There were some chopsticks in the kitchen that I liked, and I asked her where i could buy them. A couple days later I found a pack of them outside of the apartment. She got them for me as gift! Amazing!