The host is very fast at responding. The room had heated floors!!! And also the shower had built in Sauna! It was great!!! It is very tight for 3 adults, maybe it is just that we are American and used to larger areas. The furniture in the rooms kind of took up too much space. One of the beds was blocking the closet. The toilet seat was broken by the user before me, so the Host offered a partial refund which was very thoughtful. Overall a great stay, quiet location and walking distance to almost everything around Ginza.