I didn't really need anything because it had everything it said on the website, so I knew what to expect and I had no need to contact Miki during my stay, but she was quick to respond before and after my stay. This was a no frills stay, but it had everything you would need in a vacation. It was very clean, organized, and it had a great location next to Kubuchiko. The only issue for me was the smell from the bathroom which smelled like sulfur which I don't think anything could be done about. Other than that, I had a wonderful time and Miki was a wonderful host. I definitely recommend staying here for the amazing location and traditional style room.