The staff was very hospitable and kind:) It was so nice to be able to leave our luggage there till we needed to head go the airport. We were free to walk aroundthe city without our bags! It was a huge plus, especially because none of our other airbnb's let us do that. The pictures do make the place look newer than it actually is. The bathtub takes forever to fill up because you have to use the faucet to do so. But other than that we were very satisfied with our stay!