Kei is a wonderful host. A few hours before we checked in, Kei's cleaners discovered a bed was broken by the previous guests. She let us know before we checked in and asked if it would be a problem for us. Luckily, we had few enough people that one bed was a spare, so it didn't drastically affect our stay. Even still, Kei left us some sweets as an apologize for any inconvenience the broken bed might have caused. She was on top of our needs and our stay was very pleasant