Tony's well conversant in English, so there's no communication problem (i.e. if you speak the language). He gets in touch with you often. Any concern he will attend to it soonest.
We arrived April 30 and stayed to May 5 (holiday period Golden Week). Although we were not met by Tony on arrival (as we ran late), he provided drawn maps when we entered our room to help us get started. I believe the Reviews given to Tony and his Listing speaks for his dedication to providing tourists a wonderful and comfortable stay while in Tokyo. The clean room and its amenities, the location in a quiet neighborhood and proximity to bus stops and the Asakusa Station. The quick eats around - Lawson and Denny's.
We highly recommend his place for your next travel!