The apartment is very well located about 200 meters from Isetan and 800m from Shinjuku JR Station. There is a subway (sanchome) station about 100m away too. Although the building is quite old, the apartment is well maintained, clean and has most of your basic needs. The only genuine complain we have is that the neighbours like to smoke outside the apartment corridor and the smoke smell seeps through the door if you have a strong sense of smell. There is a window out along the corridor which we would open to ventilate however it gets shut again I presume by the neighbours. As the apartment is right in front of a main road, you can hear traffic noise however that is tolerable for the most part. We did not meet the host as check in/out was all self service so we cannot comment on the hospitality bit. The host usually response to most of our questions via the airbnb app quite promptly. Overall, we had a great stay & a wonderful Shinjuku experience.