We, a family of 4, spent 8 nights at this place during 2020 new year holiday.
First, locating the place: you need to know to get off at the right subway station. There are 3 Shinjuku stations: Shinjuku, Shinjuku Sanchome and Shinjuku Gyoemme. The last one mentioned is the station you need to get off. You can then follow the direction given. It took less than 5 minutes walk in small roads that were dark and quiet—a little scary for a crowded city like Tokyo. So, after getting off at the right station it was easy to find the place. The entrance is a small door, dark and you need to climb up 4 stories to get to where the apartment is.

Second, checking in: there is a self check in monitor for you to scan all passports. It was quite easy to follow the self check in instruction. Then there are 3 metal key boxes located right at the end of the staircase. You need to use the security code given to open up the box to get the key to enter the designated room—there are 3 rooms next to one another. The most unimaginable situation happened to us was that here you are now right in front of the room after midnight to find that there was no key in the box. We were so tried from the lengthy flight to Tokyo and dragged our baggage 4 stories up but to not be able to enter the room. We contacted the host using AirBnB, but it was not on a real-time basis. We were so frustrated and even called the host but unable to reach her to try to find out what went wrong. We peaked through the mail-drop hole to find that there were several pieces of baggage and other card boxes. We communicated to the host she could not figure it out what went wrong. Any way, she asked us to open another key box and use the key to enter the other room next door. By then it was 2:00AM, we were able to enter the room and just about to rest someone knocked on the door to tell us that they entered the wrong room and asked us to switch. We did so without any hesitation. But we also have to clear all of those card boxes out of the room. So, when it all said and done it was passed 3:00 AM.

Third, the room: the room is too small for four people. When unfolded the extra bed you must step over those who sleep on the extra bed to go to the bath room. The kitchen was clustered with so many appliance that leaves no room to place anything on the counter. The electric outlets at the kitchen counter was inadequate—actually there was done. So, if you want to boil water, you need to put it on the floor for you to plug in. The refrigerator is small with a freezer stack on top of it that you probably can never make use of it. The sleeping area was clustered with junky wardrobe, iron board, iron, and lamp. The light in the entire room was inadequate. The bath is unimaginably small. If you are a six footer, forget about using this place. You can practically hear every movement your next door neighbors move around their room at night.

Lastly, the host: the host was quite responsive to the point I felt she was annoying. She kept repeating what you cannot do and, just like many Japanese, apologized excessively. Instead, she should try to address what is needed or requested from the tenants. For example, we stay for 9 days but she kept explaining to us why she cannot arrange for garbages pick up nor providing new set of clean towels. We have to insist on making a special arrangement to pick up trash that can be a source of bad odor. She would like to see us use the washing machine to wash the towels. The point is there was no dryer to dry the towels.

Conclusion: we visited Tokyo for the second time, by Japanese standard, this place definitely doesn’t provide the value for the money.