Rin (and her daughter May) were amazing. Our luggage wasn’t delivered by the time we checked out and they helped us communicate with the transport company.
They were super responsive and the space was the cutest little hotel. My husband is obsessed with the pillows. (They were super firm, but there was also a regular one available too).
The area itself has some great hidden gems of restaurants + coffee shops within 10-15 minutes walking and the JR trains are within walking distance too!