My sister and I had a wonderful time at Siesta. There's honestly not much negative to say about the place. It's located near Ueno, so once you get off the plane and train, you're quick to be able to get a rest, and the hostess is just wonderful! She is very accommodating and a very sweet person. My sis and I arrived a few hours too early because of our flight, but she was very understanding and was kind enough to show us our beds so we could drop off our luggage, something that would probably be impossible at a hotel or some other place. And it was such a nice gesture since my sister and I were just so exhausted after having had to travel for 18+ hours. She even gave us little pudding cups to snack on while we decompressed in the main area and waited for her to fix our beds, which was quite nice.
While it's expected that English isn't her first language, with the use of a simple translation app you're always able to make yourself understood, and it makes communication a lot more fun in my opinion. There's this kind of awkward clumsiness to it that makes it very endearing to me, and it's very clear that Siesta is trying everything she can to make your experience at her Hostel the best that it can be.
Tho I have to say that my sister and me got wrong idea about the beds at the hostel when we booked our stay. We thought they we mattresses in our little sleep cabins, but they are futons. We got warned by a friend that we should look out for places that had futons instead of mattresses, but I have to say that neither my sister and I minded sleeping on a futon at all. Maybe it has to do with the fact that we were both just exhausted after every day exploring the city, but we always slept like a log and woke up well rested. The pillows were godlike tho, very fluffy and big! Better than my pillow at home I must say. But if you have back problems or anything of that kind, maybe this isn't the best place for you.
But yeah, the place is very well kept. If you want you can have you sheets changed every day and have freshly washed towels waiting for you downstairs. The bathroom and toilets are also very clean and smell quite nice. Also, free shampoo and everything for when you're showering, something that both my sister and I hadn't counted on at all, so that was a very nice surprise!
The one thing you can say is a minor negative is that the place is a bit sparse looking? But also, that wasn't an issue with me in the slightest. The atmosphere is nice because of the people working there are very dedicated to making your stay there the best it can be. You can always make yourself free coffee and/or tea and also Siesta boils everybody eggs in the morning, so who cares that the entiour is a bit bland. The service is just absolutely astounding, and for the price for staying at this hostel, the amount of effort from everybody to make you feel welcome is something I wasn't expecting at all.
Oh! Also, before I forget. My sister lost her tweezers because I probably misplaced them somewhere in the bathroom, and when we asked if somebody from her staff maybe had seen them, she bought us a new pair when we had gotten back again that evening. It made us feel a bit guilty for bringing it up, because we didn't hold anybody there responsible at all, but it was incredibly kind of her to do so and we really appreciate her kindness. The new tweezers also work really well.
So yeah! My sister and I would both highly recommend booking a stay in this hostel. Incredible people and service and a really nice location as well. We're both super satisfied with everything.
So thank you Siesta and everybody else working there for making our stay in your country as wonderful as it could be! We really appreciated everything and we had a very good time at your hostel.