Staff at hotel's check in counter was not fluent in English. We had to top up additional to check in at 11am instead of 3pm when all the other airbnbs that we've stayed at have been offering great flexibility with early check in or late check out. Such services offered to family travelling with kiddos make our experience better. There are 3 flights of steep stairs to take, do note if you are not travelling light. Although the counter staff did help us bring our luggage up, we just had to move them down ourselves.