Naoki was wonderful with communication, whenever we had questions, she would reply within half hour, very friendly and patient!
The location is amazing, a 5 minute walk from Nakano Station, OIOI is a great department store to visit aswell as the Supermarket on the bottom floor. Two Family Marts nearby and plenty of restaurants to choose from! Also it was really easy to travel to certain areas, especially Tokyo for the shinkansen. Recommend visiting Nakano Broadway if you are into figure collecting, as the prices there are much cheaper than in Akihabara.
The apartment was so cosy, the beds are really comfy and the bathroom is wonderful, water pressure is A+ and bath tub is nice after a long day! It's extremely clean and spacious enough for two people.
Honestly, the best place I've stayed in when visiting Japan, would love to stay here again for my future trips! Thank you again!!