Aki was extremely friendly and accommodating, despite that we booked last minute. The room she offered was the perfect size for the 3 of us and beautifully decorated, and even had a table of snacks and teas for us. The futons were incredibly comfortable and perfect for a good night's sleep! Even though the house is a bit of a walk from the station (about 10-15 minutes), she met us right outside the station gate and guided us there, even though we arrived around 11 pm. I would definitely stay here again!