Unfortunately, I cannot recommend Mao’s place. The place wasn’t what I was expecting— its more worn down than in the photos (scuffing on walls, the white round ceiling lamp hides an unsightly a/c unit that looks like its from the 80s) and much louder than I imagined (saw the warning in the listing, but given that I live in a very loud city called New York, noise doesn’t bother me usually). The heating unit didn’t work well— it was on full blast for an hour and we were still in our coats because it was so cold. The apartment is located near a metro station, but it’s a bit removed from the main area of Shibuya.
My total stay was supposed to be 4 nights, but I didn’t feel comfortable staying there so that night I found a new Airbnb that was cheaper, nicer, and closer to the heart of Shibuya. I contacted Mao’s team (Zens) and told them my situation and wanted a refund of any amount. They tried to help by suggesting that I buy earplugs and explaining how to use a heater, when I can read the manual. Ultimately I could not get a refund because the noise was already mentioned in the listing.
Overall, I would recommend looking for a different Airbnb. There’s definitely cheaper and better ones that I found the second time I was looking. If you don’t need a kitchen or washer, hotels are another great option for Tokyo— I ended up booking the second half of my stay at a hotel which ended up being more affordable than an Airbnb.