She is really a superhost. Very responsive in all our requests. When i asked where the supermarket is, i was surprised that she followed us in the 711 and accompanied us directly to the supermarket (5mins from her place). Since our flight back was delayed, when I asked her if we could extend our check out time, she let us stay late. There is no elevator, but she has staff to help you bring up or down your luggage. Very convenient since it is within the yamanote line. Overall we enjoyed our stay and my niece even call it a "hometel", it really feels like home.