My first night in the Airbnb was really cold ... I message Tenjin how to turn on the the heater (since i’m not familiar with japanese heaters) and she messaged me a day later asking me if I did not see the air con controller.. I’m so grateful my Japanese friend explain to me how to turn it on or i literally would freeze that night. Also the bathroom a hint of a pee smell to it and the mirror was terrible disgusting... I sent a picture to my mom using the mirror and she was soo disgusted. I asked Tenjin for a later check out since her check out time is at 10 am and my flight got delayed to 4 pm, she told me no because they had too “clean” the airbnb. She was super unsympathetic and unresponsive. it take her a day or so to reply to your message. I paid way to much money for this outcome and I definitely wouldn’t stay here again smh