Nana was a gracious host answering requests right away. The apartment is a bit of a walk from the closest metro station with luggage but an ideal spot for visiting Asakusa and it's lovely shrine and shops. The view of the sky tree is lovely and there was a small park right outside for our kids...a nice surprise. It was difficult to cook meals here due to a lack of space and supplies, but Nana brought us enough cutlery and cups once requested. There is no where to sit and eat though... Especially for a family of 5 so even breakfast was tough and eaten while sitting on the couch. Heaters worked well in all rooms and beds were comfortable. Shower and bathroom were nice with 2 separate toilet rooms as well. Front room was bright at night due to lights on main street. Overall a nice apartment but needing a few improvements to make it 5 star.