1. After we checked in the apartment, we found that not only the toilet and the kitchen are not clean, the towels are also a mess, even the hair dryer is a mess!
2. We cleaned some of the areas already otherwise its impossible to stay. We asked you to send a staff next day to check throughly and clean including: dish washer, towels, fridge, toilet, bed sheets, floor. One of my friends got allergic due to hygiene problem.
3. But when we arrived at the apartment the second night, we recognized your staff didn't clean anything except making the bed.
In conclusion, this is the worst experience I ever had with Airbnb! I suppose that Japan's Airbnb service should be the best in the world, because your country's service standard always remains at a high level, but this time you guys really made me disappointed.