Yaeko was being super helpful and responsive. My 9 months old baby love this place so much. He loved crawling at the tatami place and I am not worried as the floor was sparkling clean. Bedsheets and towels are clean. Apartment is bigger than most of the others in Tokyo. Location is superb. Family mart and 7-11 are just outside the apartment. Limousine bus stop to airport is just 4-5 mins walk and you can just leave your luggage at Shibuya Mark City coin lockers. You can walk from Shibuya station to this apartment via Shibuya Mark City. I have been to Tokyo more than 5 times and this place is just perfect. New building, clean, convenient, near to shibuya station, shibuya crossing, limousine bus stop fro/to airport. Everything is just so perfect.