We have been staying there for 4 days 3 night. On our first day after checked in, we noticed that the aircon heater is not working. We asked help from host. She kept asking us to plug out and in the aircon and wait for it to work. Unfortunately it doesn’t work. We informed her again on second day, she gave us the same instruction. On the third day night, she asked us to take a video to show her the aircon functioning. After she watched the video, she said that technician unable to come and repair before our check out on day 4. We have bad experience staying for 4 days 3 nights without heater at a below 10 degree room. Bed mattress is also too soft/concave and the pillow is flattened. We not having a good rest at night.