Masa met me very late at night to check me in. He brought me to a room, quickly realized it was not the right room, and then brought me to the room I had booked. The listing was accurate in a good neighborhood, albeit a bit out of the way. We didn't try the sento although it got rave reviews - we were merely looking for a place to stay and this met our needs. The wifi, however, did not work very well and I constantly had to disconnect and reconnect.