Exactly as expected from the pictures. Clean and optimized flat with all the equipment needed. Pocket wifi was functioning perfectly and very useful. The area is perfect less than 10 minutes from two metro stations and far enough but not much from the busy roppongi side. We did not meet kentaro and Kyoko but they gave us all the instructions and support we needed. Appartment is perfect for groups of up to 5 people (we were 4).