Tokuaki set the high standard on how a host should be. He made me feel we were a friend of him and came to Tokyo to visit him. Since this is the first time I used Airbnb for a family trip, I have had a lot of questions and I believed some of them were stupid ones. He was so accommodating, patiently replied all my questions and made great recommendations. He gave a very clear descriptions on how to get to the apartment (with pictures!). He even helped me to buy tickets to Gibhli Museum which we couldn't buy it online. Our flight was late on the arrival date and we were not familiar with the airport limousine bus, we called him on his mobile and he helped us to speak with the ticket counter. Upon arrival the Metropolitan Hotel drop off point, we were surprised that Tokuaki san came to pick us up and brought us to his house in person. Even it was quite late at night, he was patiently showed us around the house and explained to us how to use different devices. The location can't be beat as it was so close to the Ikebukuro station (less than 5 minutes walk). The house was really a luxurious escape, just as pictured. The good point is the rooms on the 3rd floor can be fully opened and it is so spacious. We could keep an eye on our kids and they were so happy to play around. Another surprise was we found the fridge has filled up with drinks and snacks especially some special drinks for the kids. Last but not the least, Tokuaki san has prepared special bath set for our kids, the fluffy soft towels, bath toys and baby shampoo was so touching. We really did enjoy our stay and thank you so much for your arrangement. We will definitely come back again sometime. I will highly recommend this house to the family with kids.