It's a breeze from booking, liaising, checking in to checking out with the wonderful help from Koichi. He had kindly offered to give us (3pax) a ride from and to Shinjuku with our heavy luggages and that's a mega help especially we were travelling around Japan prior to tokyo. In the midst of our 3 nights stay, I had requested for Koichi for another key and he promptly delivered that in 30 mins. This is my first airbnb experience and Koichi with his nice apartment had made it a great one. Thank you Koichi!