I was given the wrong combination for the code lock and the wrong room number , so it took 1 hour to get into the apartment. The day before the check out the code lock run out of battery and we were locked out the apartment for 3 hours on a Friday evening. We would like some compensation for all of this.
I also had to call the Japanese number to get access to the apartment with the European phone which has cost over 10,000 yen.