Katie not only has a great place but a great staff as well.
The room has pretty much everything you could want: heater, heated toilet seat, bathroom with all of the toiletries provided, washing machine, fridge, nice separated garbage cans for their recycling so you don't have to do it yourself, and elevator to get to the higher floors with luggage.
the only cons that the place could have is that it's a little hard to find. it's in an alley with no real sign to indicate where it is.
one small additional item that could be added is portable Wi-Fi but that's really it.
Katie's staff was great. Any time I needed help they were there for me and were quick to provide a solution. It also really helped that they were in the building on the 2nd floor so I could stroll in when I really needed help immediately.
Fantastic stay at a fantastic location would definitely recommend!