Shohei was very helpful during our stay. Just a warning to other guests who arrive in Japan early in the morning, trains don't start until around 7:30. Even though check in is at 3pm, Shohei was able to take our luggage from us until the room was ready. Thankfully Shohei messaged me and said the room was ready at around 11:30am and we were allowed to check in. Another thing to note if you're choosing to stay at this airbnb, you've to get the local train to get to Shinjuku, the main train station. The local train stops at 12:30 at night so if you want to stay out later you've to get a taxi home! However this wasn't an issue for us, as we left early to explore and came back on the last train. We also had an early return flight and we needed to book a taxi, we reached out to Shohei and he had no problem getting a taxi for us. He was unbelievably helpful and the apartment was perfect for us. We had everything we needed!