Been an active Airbnb user, but this one was the worst Airbnb I’ve stayed so far. The place is ok, it’s clean and in a good location. What pissed me off was the host’s attitude. I wish I could add screenshots in the review but obviously I can’t. This place only has a pocket wifi with “10G for every 3 days”( according to the host), but the one in my room stopped working after I used 4G at the fist night. And the connection was very unstable. The host did not mention anything about this in the description. And this one was the first one I have stayed without unlimited wifi( yes I should have asked ahead, that was my bad. Just assumed it’s 21th century, not many people can live with wifi). Came to Tokyo for job interviews but due to corona virus, many companies decided to do interviews through Skype. So, I especially NEEDED wifi. My reservation was for 5 days in total. Talked to the host, was hoping to just pay for the night I stayed( also service fee and cleaning fee), then move to somewhere with wifi. I sent refund request by check out time, but the host replied a lot later than that and told me it passed check out time. She replied within 5 minutes for all the messages I sent at the beginning and inquiries about the wifi, but this one especially slow. Then she told me she won’t refund me anything and she did not decline my refund request through Airbnb(if she doesn’t decline, I can not get Airbnb’s customer service into this case). I left the property the second day’s afternoon and to be honest I was willing to pay for two nights and just leave this mess. I tried to contact Airbnb customer service, but didn’t get help until the fourth day. Yet she still didn’t not decline my request. But luckily Airbnb finally contacted me and said they will talk to the host and I got refund for 4 days, but it was really an unpleasant experience. I knew I would be able to get my refund back anyway because all in all Airbnb is a customer-friendly company. It’s just annoying that the host made it complicated and tried to get all my money with the fact I only stayed one night, and had to move because the unlisted wifi situation. Anyway, if you don’t need wifi and won’t change your reservation for sure, then I would recommend this place. Otherwise, stay away, you don’t wanna ruin your trip and mood in this beautiful country.
介绍里并没有提及任何关于这个地方只有移动wifi且“3天只有10g”（这是房东告诉我的）。我到了后第一晚用了4g就挂了。我是来东京面试的，但因为疫情严重几个公司决定通过Skype进行面试，所以当时wifi对我真的很重要。第二天退房时间前我就通过私信和房东商量能不能只收我一晚上的钱然后我换个有wifi的地方住，并且通过airbnb提交了退款请求。之前一直秒回的房东这次非等到过了退房时间只有一两个小时才回我。告诉我过了退房时间了而且之后的钱也不退，并且一直没有通过airbnb拒绝我的请求。当时我是愿意付两晚上的然后赶快搬走，还有面试要准备真没工夫管这破事儿。她不拒绝我就没办法让airbnb的客服介入。我第二天中午就直接离开了。直到第四天她任然没有拒绝我的请求，最后airbnb专业解决这种问题的客服终于联系我了并且说会跟她沟通。我行程一共五天最后还是得到了四天的退款。我一直知道总归我是会拿到退款的，因为wifi这事并没有被提到在介绍里而且都2020年了谁还会期待找个airbnb或者酒店里面wifi有限制的？而且极不稳定。只是让我十分恼火这房东非要搞这么复杂。发个请求聊天框里就可以解决的事就是不愿意，而且我只住了一晚非想收我五晚的钱，甚至没打算跟我商量第二天收半天或者只退三天的钱之类的。直接给我来句“经过考虑，我不打算退你钱”。这年头大家时间都宝贵，能私了的互相吃点亏也就过了。我自己在国内也是airbnb host，一个差评带来的影响我都不敢幻想。最关键很明显结果不可能我吃哑巴亏还让她收五晚的钱，有理有据airbnb不可能也支持她这样的做法。真是我用airbnb这么久以来最不愉快的一次经历。不过有一说一，地方除了非常冷到是很干净，位置也很方便。不需要wifi的确实可以考虑，价格也适中。只是你要是住的过程中有什么问题，你面临的可能会是跟我一样的麻烦而且心情会被搞得很糟。最后我查看了一下房东的profile发现房东可能是国人出生。更加心寒。