The initial room I had booked and checked into had a strong tobacco smell due to the last person that had booked the space, I shared my concerns with Lp and John and they managed to swap my room out to another which was equally nice and in the same building. I met both of them in person and they are such a cool and super kind couple. Location is great - in the heart of Shibuya with access to all the best restaurants. Highly recommended!