After a 20+ hour journey, we asked for early check in but our host said no as cleaning was still happening. When we checked in we noticed our towels smelled of smoke which we let slide as we had a washing machine. We also noticed the room had a bad smell but it wasn’t until a few days later that we found a really bad case of black mold in the bathroom and air con. I was in the bath when I noticed mold in the bath with me which was really upsetting. We couldn’t turn the air con on as the mold was so bad. We had to stay in a room that got as cold as zero degrees for days. Akari was slow to reply to our issues and also slow to resolve them. The room was also generally unclean everywhere and our Wi-Fi broke twice. Akari was also slow to resolve this issue for us and we had to go without Wi-Fi for days. I saw in November another quest complained of mold and Akari clearly did not address this and we also had to endure the mold. It made our whole trip a nightmare dealing with all the issues.