Overall, the place is clean, comfortable and was in a pretty good location. However, there was 1 slight issue. We booked the same room two different times about a week apart, which I think may have caused the issue. To check in, they're supposed to send us a code 3 days in advance that you can use at the unmanned front desk, however we did not receive one for our first booking. We had messaged them the day before, as well as on the day itself, however we did not get a response. We had to call them from the phone in the front office. Luckily, we had a Japanese speaker with us, which allowed us to communicate and get our check in code. Everything was fine with our second check in, so I think it was an issue with the fact we made 2 bookings. Besides that problem, the place was extremely comfortable.