Kanchan san was very kind to pick us up from Ueno station on a late arrival and drop us off again for an early train. The place was very clean. There were 2 shared restrooms. Since there was another group of guests, the host considerately assigned one of the restrooms to us and the other to the other group.
With the late arrival, we decided to UberEat and Kanchan san helped us with making sure the address is correct.
During our stay, the outside temperature was very cold (single digit Celsius). The common areas could be a little bit chill but our room was toasty warm. We had a really good sleep.
A very friendly experience overall. Would be a repeat if I am in the area.