They are extremely kind, extremely patient and caring. Though I never met them I felt like they legitimately cared about my safety and experience and it wasn’t just business for them. The place is perfect for one person but definitely has enough space for two or even three. I was staying in cramped hostels or a cramped hotel room, this was by far not only the most spacious but beautiful, cozy and really felt like my little home. It was really relaxing just staying there I didn’t want to even leave. I hope to stay here the next time I come to Japan. On a scale of 1-10 they’re 1,000!!!!!! Thank you so much for making my stay very comfortable and safe.