The staff at this AirBnb were always very friendly and helpful with directions and suggestions. However, unfortunately the room wasn't what we had expected in terms of location and space. The apartment was located in the red light district of Shinjuku and although I never felt unsafe there, because it's Japan. Every night/early morning we would hear intoxicated people laughing and screaming. Also there was construction on the building next door so that would be our alarm every morning. So never felt like we got a good night's sleep. The bathroom itself also was much tinier than expected, my husband kept hitting his head and arms while showering.