Zen was punctual, arrived at 3PM to greet us as we checked in & answered any questions we had. The apt was SPOTLESS. It was chilly in Tokyo so luckily the apt had a AC/heater that we put to good use. It was very close to Higashi Koenji station so not a far commute to anything we wanted to visit. 7-11/Family Mart right downstairs was the icing on the cake!