I would have given the stay 4 stars had it not been for the fact that after we arrived and found bedding and towels for only 6 people (we were 5 adults and 2 children, one an infant, and stated so clearly on the reservation), Miyu insisted that they would not provide the bedding and towel for the 7th (yes, infants need to sleep and also need a towel). Only after asking 2-3 more times did she finally agree to do so and left us an Ikea bag with the blanket and towel outside our door sometime during the first night. So ultimately she was responsive but there was just no need to make me beg for something that should be standard.
Everything else was pretty ok except for the couch which had a lot of dirt stains on it and I would definitely not have wanted to sleep on it. Also, the futons provided were a bit thin. Not bad overall but could easily have been very smooth.