The check out time was agreed to be 11AM, however, we were waken up by some staff at 10AM and they insisted to fix the toilet in the apartment. We were quite annoyed since the guests were packing and brushing up. The attitude of the staff was quite bad and they didn’t admit the communication error with the host since the house rules posted in the apartment stated 11AM as check out time but the staff insisted it was wrong. Totally ruined our last day in Tokyo.