Hiro answered always very quick and gave a lot of attention useful information. We stayed 4 nights. We could check-in a bit earlier and got some little welcome present, which was very nice. Our room was on the 4th floor, so if you have a lot of heavy suitcases, it can take a bit of time and energy. The flat is placed very central, 5 min walk from Shibuya station. The area has a lot of cafes, restaurants, supermarkets, shops as well as love hotels. So you can expect it to be a bit noisy 24/7. Anyways, there is an air conditioner, so you can close the windows. The flat was smaller than showed on the images. Take travel adapter with you or buy in the near store. All in all it was a good place.