I booked Mino's apartment for a colleague of mine, Mino was ok with communication prior to the check-in, but my colleague was disappointed that Mino didn't contact him at all after his check-in, in general, and specifically to see if he needed anything during the typhoon which occurred in Japan unfortunately during his visit. The apartment wasn't clean and was lacking some basic amenities. Having said that, it wasn't terrible, it was just not as good as expected. Would give it a rating of 5/6 out of a 10.