Kei is very responsive and great! Having the pocket wifi was also a bonus! However the place was dirty (AC unit was dirty and stains across the wall), the futon was damaged, there was some mold stains in the bathroom and stains on the bedding and dust and hair in some areas. I tried to hold out for the time we were there but couldn’t anymore. I did let him know about the issues and he shared he’ll share it with his contracted cleaners - but nothing was done to resolve it actively during our stay.