The overall experience was just ok - the space is limited for 2 adults + a 6 yrs kid and we cannot fully utilize the space at the loft since it was not convenient to climb up and down constantly. The ladder will take up valuable space if deployed. The place was super quiet though but sometimes that means you will hear sounds (even the words) from the neighbor.
One frustration that we have is with the shower. The hot water works intermittently. Hope the host will get it repaired.
The location is a bit off from the Shibuya Station. It was made worse due to the heavy construction going around almost everywhere there. We find the longer route is much easier to walk and felt shorter too. The shorter route has a lot of steep slopes which is pretty rough when you are pulling heavy luggage.
The host was very helpful - I liked this part of the experience the most. She was pretty responsive and provide helpful instructions. Also, she installed a washing machine before our arrival at our request - which goes to show how customer-focused she was.