Mao and Yoko were really lovely and helpful regarding various things like finding ATM machine and where to go for more wi-fi time. They responded very promptly. We loved Hatagaya with loads of good eating places and convenient stores too. We felt like we were living in a real part of Tokyo - amazing for our first visit to Japan.
The appartment was clean and well equipped. Cleaning products provided. No need to bring a hairdryer! We marvelled at how efficient the airconditioning was ( very welcome indeed in hot September weather!)
Only one small thing that would help visitors to find the location is to state that it is just along from the 24 hour Eneos garage, near the flyover.
Great location, near the station. Great variety of food and bars. Totally safe.