From start to finish this was an amazing experience. Steven was in touch with us when we were in our way to Tokyo. He met us at the station and walked us back to the apartment and then went over everything step by step concerning all the amenities. Again, the checkin process could not have been better.
We also had an unfortunate incident where a backpack was left on the train, and we had no clue what to do, or how to overcome the language barrier to try to get this back. We asked Steven for help, and with 15 minutes he confirmed our backpack was found, and directed us how to go to Tokyo Station and retrieve it.
The apartment was clean, and we had a nice relaxing, peaceful stay.
I cannot recommend this accommodation enough. 5 stars.