We did the self Check in at 15:15. The apartment was not cleaned. Trash, dirty towels on the floor, uncleaned kitchen stuff etc.. The communication was difficult, Win answered promptly but not on my questions. I needed to ask 3 times when the room will be ready to get the answer that the cleaning guy was underway. Than it took 2 more questions to get an approximate time. However, we checked in 3,5 h after the check in time and the room was only cleaned on the surface. Then the 3rd bedding was missing. So I needed to contact Win again. 2h later we had the 3rd bedding. The room has been cleaned after I sent some pictures of the dirt, dust and hairs again, but still not good. Finally we cleaned the apartment on our own so it was okay clean.