Communication prior to our arrival was perfect, and we were provided with detailed directions showing both how to get to the apartment and also how to enter the apartment.

The apartment itself is very comfortable, and was more than enough for two travellers with two large suitcases. The kitchen facilities provided were fine, but the plethora of small restaurants in the area around the apartment meant we barely used them.

I've travelled to Tokyo on many occasions and believe that Shimbashi is the best area to stay in, from this apartment Shimbashi station is a few minutes walk in a straight line and offers access to a huge variety of train lines around Tokyo and the surrounding areas. The apartment is also position just a few hundred meters from Toranomon subway station on the Ginza line, which is a line we utilised frequently.

During my stay at the apartment, I made the unfortunate mistake of spilling some coffee on one of the beds in the flat. Whilst an error on my part, Itoe was very helpful in working to resolve the matter, and was very professional in assisting me. Messages were received and replied to within the hour, and I very much appreciated the very receptive nature in which this unfortunate issue was handled.

I would be delighted to stay at the same apartment on my next trip to Tokyo and would absolutely recommend Itoe as a host.