Extremely terrible experience! The owner is a Japanese who has no responsibility and acts badly. It completely damaged my impression of the Japanese and my confidence in staying at Airbnb. It also damaged my entire journey. I have never tried such a bad and helpless experience. 😡🤬😭
I booked the room in June with Airbnb at the end of February, and prepared a trip to Tokyo with family n kids! When booking, the owner has confirmed and charged immediately.
On the day of check-in, according to the owner's message, I found the house, but at the moment I took the key, I found that I didn't see the key. The owner didn't reply the message. This moment was very embarrassing. After a round of tossing, I used the mobile phone to make an international call to the owner. Finally, I got the backup key.
When arrived at the house and opened the door. OH MY GOD!!!!! The room was in chaos and I found that someone had already stayed. The tenant had stayed for a few days and would continue to stay. Of course I reconfirm the correct housing and order check-in time. I tried to contact the owner again. The message didn't respond. When I called him on the international phone, I actually called but he immediately cut the line. After that, I did not got any respond.
We were carrying a lot of luggage with kids. I was extremely angry and helpless. Fortunately, June is not the peak season, immediately go to the nearby hotel to book a room.
After receiving the message from the owner, he showed that I am a valid guest. He will clean the room the next day and let me stay. There is no apology or explanation. This unsafe room, of course, I have never stayed again, fearing that the same thing will happen again.
This terrible experience can be said to have destroyed my trip, but also damaged the impression of the Japanese and ruined the reputation of Airbnb!