Yuka and the Zens team were super detailed-oriented, they provide very descriptive directions to make sure it was easy for us to find the room, getting the keys, and get setup with wifi . The room was beyond clean, it was cozy and it had everything we needed. The location was very convenient and the host responded promptly to all our needs. If you're taking the train, it's about a 10 min walk to Shinjuku station. I love the place! Will definitely come back again!