I’m really sad to leave this negative review, but I don’t want anyone to experience that I had. So before book this place, please consider about my experience.
Firstly, how quickly and detailed reply to my message was great. Our plan was running late and I couldn’t make my check-in day on time. My host kindly and quickly replied that was no problem and we were relieved. After a day, we finally checked in this place and found out this place is little bit dirty, there were someone’s hair and some dust around mattress. I was little bit disappointed because this place has “sparkling clean” review. It was still acceptable, so we turned on the ac. As soon as the ac turned on, a giant cockroach came out from the ac. I was so tired due to traveling all day, and the cockroach made me cry and I had to have my boyfriend kill it. After that, we noticed this place was pretty dirty. The rag was not placed on the floor, that was under the TV board and someone’s nicotine gum by it. Other side of loft where you can see from the mattress was pretty messy. There was tons of dust, messy cardboard and someone’s sock. We told the host the situation and asked refund of cleaning fee, because why should we pay cleaning fee for the place that is obviously not cleaned and we needed to clean the place by ourselves before take some rest. The host replied and apologized our room situation, but they cannot refund cleaning fee, but they could bring a cockroach trap. WE WERE ASKING FOR CLEANING. I understand that Japan is really humid and it is hard to clean up other side of loft, however those reply was not acceptable for us. We kindly asked refund of rest of the days reservation and they refunded. We had to find other place and move the next day. I liked all anime figures and jojo’s poster at this place, but other part was very disappointed. Location was good too but still at this price point, everyone might expect higher quality of place.