Very kind and understanding host and replies fast on our queries. They even allowed us to check in earlier and checkout later than the posted time due to our schedule. The place is very nice which provides necessary things for everyday living. They even understood possible situations of cancellation of trip due to typhoon in our area and are willing to offer refund of fees. But fortunately we were able to continue our trip and experience a very relaxing stay in this Apartment that made our Tokyo trip more satisfying.