Despite this house being well-appointed and comfortable with plenty of room for our two families (four adults and two toddlers), we had several very poor experiences with the property and host that unfortunately colored our impression in a negative light. The cleaning wasn’t finished until hours after the check-in time; parking information from the host was misleading, resulting in us receiving a parking ticket AND a dead rat on our car (issues with which the host was unhelpful in resolving); the property was not very safe/kid-friendly; and basic amenities were either difficult to find or not present. Each of these issues is explained in further detail below, as well as suggestions on what the host could do to improve. First, I had contacted the host ahead of time to let her know that our flight would arrive in Tokyo at 10:30am and to see if we could check in earlier than the standard time listed, 3:00pm. She said that was okay, but that the house may still be undergoing cleaning. That was fine to us. By the time we arrived at the property, it was 2:35pm. A woman was still there cleaning, but told us we could come in. When she left at 2:50pm, the beds were all unmade, there were no clean towels, and wet laundry was still hanging on the balcony. We messaged the host around 4:30pm to ask if the cleaning would be finished and she assured us that it would be in several hours, later explaining that the laundry service is closed on Saturdays and that because of this it is a “late check-in.” That would have been fine had she notified us in advance, but she hadn’t...she completely indicated that it would be the standard 3:00pm check-in. Cleaning wasn’t finished until 7:00pm, right at the children’s bedtime, and even then it wasn’t a very thorough job. There were dusty/grimy surfaces, the throw pillows on the couch needed washing, the crib bedding wasn’t clean, and my husband had to pick old food out of the rug. The second issue was parking. Because we have young children and were traveling to Mt Fuji for a day, we decided to rent a car. It was an eight passenger van in order to fit all of us and luggage. I thought this would be no problem since the listing on AirBnB said “Free Parking,” but when I asked the host about it the day of our arrival, she said the garage was only big enough for a five passenger car. Well, it was indeed a TINY garage. I drive a little Nissan March normally and highly doubt that even that would fit in this garage, especially considering that empty bottles and other random junk were lining the side of it. So, after unloading, we parked in a small driveway alongside the house. As it turns out, this was the neighbor’s driveway (thought we never saw a car in it) and he had the police knock on our door around 7:30pm to ask us to move the car. My husband and my friend’s husband did so, re-parking so that the van was only in front of our door and garage, with plenty of room for other vehicles to pass (we actually saw a garbage truck pass by with no issues). A few hours later, the host messaged me asking if we’d parked in the neighbor’s driveway, and saying that he was very angry. I told her we had been, but had moved the car. I explained to her how it was now parked and asked if that was fine or if there was somewhere else we should park. She replied that it was okay as long as cars could pass. I told her there was enough room, and that was that for the night. The next morning, however, we not only had a parking ticket on our windshield, but someone had also placed a very dead, decomposing rat on the roof of our car. Though it could have been an unrelated incident (especially since the area is quite the late night scene), it was very coincidental that it happened so soon after the neighbor had been angry at us for parking in his drive. What was really disappointing, however, was the host’s response when my husband called her regarding the parking ticket and the rat. We were frustrated that we got a ticket after she told us we were parked okay and we also wanted to know who we needed to call to dispose of the rat. As my husband asked for clarification with all of this, she kept cutting him off saying that he was “blaming her” for things that weren’t her fault or problem. Eventually, he got fed up and ended the conversation, and a few minutes later she messaged me saying that she didn’t find anyone to take care of the rat. The police ended up being kind enough to deal with the rat and we parked the car in paid parking for the rest of our time there, which got quite expensive. The third issue we had with the property was that it wasn’t very child-friendly, despite being marketed as catering to families with young children. Though it did have a crib and some other amenities for infants/toddlers, we had to move a lot of items around to keep our children from breaking something or getting hurt. The biggest problem was the two steep staircases. On the middle floor, the entry to the stairs leading downwards did have a sliding screen, but none of the other staircases were blocked in any way, so we ended up having to block them with chairs and tables. And even the sliding screen wasn’t effective because it wasn’t properly installed. It was supposed to be bolted to the wall on one side, but wasn’t, so when my friend’s daughter (20 months old) accidentally fell backwards onto it, it completely caved and she tumbled all the way down the stairs, resulting...