Ken units were same as what shown in the picture. He response to enquiry is within minutes. check in and out was so easy as he has informed/email us the check in procedure once payment are made and confirmed. Location of unit was easily accessible by a few trains. As we are travelling with kids I prefer to alight at JR Ueno and take a taxi home with is like sgd 6. There are quite a few eateries downstairs the apartment so food is not a concern if you staying there. One thing I like about the apartment is the dryer system in the bathroom. i can wash some load before heading back home. Next time, I will go back to visit Ken again. Thank you Ken.