Yuri’s place is located in a nice area of Tokyo; however, we were not happy with our experience for the following reasons.
1. Yuri’s communication is slow and robotic, even when there were issues caused from her side. Also, she changed check-in method due to the loss of key from the previous guests, but didn’t share the proper instruction which made us wait outside for an hour in a cold winter day in Tokyo. When we complained, she didn’t apologize - instead, she accused her previous guest. We found this very unprofessional.
2. We found small blood stains on the bed sheets and a used towel under the bed.
3. We booked a place for 3 weeks but not enough amenities were prepared.
4. The room was very cold - but, no extra blanket etc. We had to keep our AC on at the highest temperatures.
5. The last message from Yuri was to ask us to give her 5 stars as there would be a warning or publication ban from Airbnb team, if she gets 4 stars. We found this request unprofessional.