We didn’t even get a chance to stay as the Japanese government changed their protocols right after we made our booking, and we couldn’t afford the package tour required so we had to cancel our trip to Japan. But instead of giving us a voucher we could use for a future booking, the host stopped messaging, and it was like too bad, no refunds, no customer seevice, nothing. She just took our money and ran. Will never stay here and have deleted my Airbnb app. Never again.