Starting from the very begining akira was very attentive and responsive to all our questions giving quick responses throughout our stay. We were able to drop off our bags before checkin. The house itself was bigger than we expected, it looks exactly like the pictures, we are a family of 6 and there was a lot of space for us. Everything was nice a clean, had all the amenities you need. It was nice of them to provide bottles of water and ice coffee in the fridge aswell as other sachets of tea and coffee for us to use. When they came to pick up the rubbish they even left a box cake for us, honestly the service is amazing, the host is such a kind person. The location is 10 minutes max walk to the okubo station but about 12 minutes walk to shin-okubo station which was fine for us. They also provide airport pick up and drop off, even though we had an early flight Akira came at 4:30am to pick us up. Overall, amazing and kind people, and great place to stay, definitely recommend.