This was an unpleasant experience. We have a family trip (4 members) to Tokyo for 14 nights. Flight landed late and we only arrived before midnight. We followed the instruction but the key was not there and someone was inside who said that they had booked the same room. Called whole night but no answer from the host / AirBnB. We have to find a hotel for sleep. We finally got in touch with the host next morning who advised that another guest had wrongly checked in our place, but they will not move them out and asked us to go to their another place which is at lower floor. We have also spent long time to negotiate for the compensation even for the first 1 night, not to mention the additional cost for the hotel. The place is overall great, but the management needs significant improvement on the arrangement and have to consider more from the guest's perspective. For example, they only gave 1 rubbish bag (even upon request) for 14 nights and we finally buy all these consumables by us.