Yuri has GREAT communication. She works with an English speaker to respond to any emails and questions guests might have. The instructions for check in and out are very thorough and easy to understand.
The place was very clean.
The only “problem” is not with Yuri, nor the room itself, but that the building isn’t very good at keeping sound out. Earplugs are provided for sleeping, but doors slamming in the hall, and people talking outside their rooms still persist at anytime during the day.