We had a wonderful experience at the Urban Stay Shinjuku. This place is giant (for Tokyo apartment). My 5yo daughter especially loved sleeping up in the loft. Grandpa's room was quiet enough that his snoring wasn't heard thru the walls. For my wife and I we found the bed to be comfortable and the blankets warm enough with or without heat on. I put 4 stars for location because distance from train station is just "ok" and the windows were all marked to be closed except emergency and it would have been nice to have more fresh air inside. Comfort, Security and Cleanliness were above and beyond 5stars