Hiromitsu and Junko go out of their way to help you. My check-in time wasn’t certain until the day of my arrival, but they still helped me with transport without a problem. They made me a nice vegetarian dinner with alcohol and dessert, offered free snacks and drinks and were generally very warm and welcoming. They both speak Japanese and English, so language barriers were not an issue. Would love to stay there again. Wholeheartedly recommend it!