Airin is super sweet and responds really quick. The place was great, well kept and about a 5-10 minute walk to the train. Shibuya is only 2 stops away and there is a great set of bars and shops near by. I'd recommend going to a bar called "Mother" if you stay here, great vibes. Room is perfect for 2 adults and 2 children. All the amenities worked great as well.