Self check-in and self check-out. Terrible if you have a problem. My boyfriend was terribly ill and we could not talk to anybody about. The cleaner arrived at 10:15 to clean the room and my boyfriend could not move from the toilet. They charged us €53 extra for a leaving late. Unpersonal, unhelpful and not flexible. The bed was terrible. It made the loudest noise and wobbled alot if you moved a millimeter. There was also a bad smell.