Stayed a total of 3 nights. Arrived at accommodation to find entire place not cleaned at all. Chinatsu kindly paid for taxi to a new accommodation at new location. Failed to communicate to us that we had to leave new accommodation and check into the original accommodation that was now clean. We had to move our plans around just to check back into the original booked accommodation. Chinatsu did pay for taxi ride again. We asked her to reimburse us for the inconvenience and she offered 3,000 yen.
Honestly, if the place we booked was cleaned from the start, the stay would have been excellent. Her place is cozy and warm.