Yoshi is very responsive. She quickly responded to any questions or concerns we had. The apartment was nice and quiet with walking distance to Ueno Park and Akihabara. 7 eleven and Lawson were close by for late night snacks. The apartment was clean. The heater didn't work in one of the rooms but it was fine as the other heater did work and warmed the rooms. There is no elevator so carrying our luggages up and down the stairs was not pleasant especially when we were on the 5th floor. Overall, I would stay here again.