I'll start with the positives.
1. Great location - 2 minute walk from Kuramae station. 1 minute by tram to Asakusa and 5 minutes to the Skytree.
2. Good apartment for 3 or 4 people. Plenty of room.
3. Matsuri's communication was good. Answered all of my questions and solved the problems I had.
The not so positive:
1. Check in - system not working, so took a lot of messages to Matsuri to rectify.
2. Nothing in English to assist with working appliances in Japanese (heater, Hot water etc). I have made a recommendation to Matsuri that an explanation booklet would be beneficial for tourists.
3. The first night a woman came to the apartment (We were in bed), wanting access to the property. So, after more messages to Matsuri that was finally rectified.
4. Probably not as clean as I would expect. Dust and errant hairs around the apartment.
Overall, it was a pleasant stay. The issues that we experienced at check in and on the first night are probably not everyday occurances.