The room was cute, very clean and also very nice. The location was okay, but definitely not perfect.
The big negative point though was the people behind the hotel. They were the most unhelpful and least compassionate people I have ever seen in Japan. Even the taxi drivers and combini employees helped us more than them.
My friend got injured on the last part of the trip. So we asked whether it is possible to extend for a night to sort it out. They wanted to charge us 4 times what I paid before. For checking out two hours late they wanted to charge same as for one night. They had absolutely no understanding for the situation.
So I asked whether they can organize a wheelchair or a taxi. They were not even ready to call us a taxi. Asking why they can't even do such a simple thing, they were like: We don't offer this here. Hello? I had to run to a nearby Family Mart, where the cashier! ordered us very readily a taxi. If a combini employee does it so readily, why can't a hotel do it?