Our primary problem and reason for a bad review is the lack of understanding when we tried to extend our rental. Our current unit wasn't available, so we chose another one in the same building (managed by you). But their listings are confusing, and we mistakenly chose a space too small for us. When we communicated this, and made it clear we were going to spend our money with them on a larger unit in the same building, they showed no flexibility nor empathy to the situation. By not fully refunding the mistaken rental,. they seemed solely interested in making money, following policy, and incapable of seeing the the bigger picture. Also, the communication was very poor. It seemed that multiple people were responding without understanding the situation.