This was my first negative experience with Airbnb. I had two bookings with the Zens team - one in early April and the other in mid-April. A couple days before my first booking (which I had booked a month in advance), the Zens team messaged me saying that I no longer had a reservation with them. Upon calling them to ask what had happened, an associate picked up the phone from what sounded like a loud house party. I had to ask him if it was a good time to talk, to which he said yes and the rest of the phone conversation consisted of us yelling on the phone. He eventually dug out my info and confirmed that I had in fact had a booking with them for those days. I'm sure that this was just an admin mistake but I was very put off by the lack of professionalism and the persistent messages afterward to discuss any improvements with them privately.

Also, the apartment is definitely not 3 minutes from Shinjuku - it is actually two subway stations away from Shinjuku and a 7 min walk after that. I would say that there are much nicer apartments that you can book in more central areas for a lot cheaper.