Cons — Beds were uncomfortable (lumpy) & pillows thin. The futons on the tatami had slats under them so that they were hard, with bed bases around the sides. This meant that the futons couldn’t be rolled up and the tatamis couldn’t be used or enjoyed during the day. No sliding doors between tatami room and kitchen / main living space, so no privacy.
Bathroom not super clean — it wasn’t terrible, but tiles missing and a little mould in the grout.
Towels very thin and small. New towels are definitely needed.
Pros — Ruka was amazing with communication. Very fast and helpful. The map with in-depth check-in was good. The directions for the appliances a little hard to understand; but we worked out what we needed.
Hiro-o is an excellent suburb to stay at. Train ride close to Shibuya. The food in the area great (the YakiTori place across from Tiger Gyoza a must try). Blue Bottle coffee shop good for morning through to evening coffee and grilled cheese with tomato soup super yum.