The host Tracey is very friendly and helpful. She met us at the unit and gave us a little tour, as well as suggested places to go. She was always contactable. The location is only 10 mins from Shinjuku via Subway. The upstairs/downstairs arrangement of the rooms took a little getting used to, but it was great as my family doesn't have to hear my snores! Thank you once again. We had so much fun in Tokyo!