Naho is amazing and quick to respond! Her instructions on getting to the home were great and she accommodated the cleaning request we had (unit was not quite clean when we arrived but she handled the situation within the next few hours). There was a total of 6 of us (5 adults and 1 child) and we really liked the quiet location and playground nearby, but it was a bit of a walk to the nearest train station (Ryogoku Sta.). The rooms are smaller than they appear (one foot of walking space at the foot of the bed) so all luggage must be stored in the living room, making the common space smaller. Also, there is a gap at the top of the wall between the two bedrooms, so conversations can be heard between the rooms. I would definitely stay in the area again!