Whenever I have questions, most of the time, I had my answer right away or else she replied in a very reasonable time frame. Even though, the place is a bit small but it equip almost everything, from nail cutter, cotton bud, tooth brush/paste, face wash... and more. Her place is about 200m away from the nearest subway station, and one station away from Shinjuku station, about 20 minutes walk to Shinjuku station, very convenient, thanks Akemi