Tom was very responsive, both in coordinating for check in as well as answering questions while we were there. The apartment itself is as described, obviously compact Tokyo living. The location was perfect for exploring Shibuya & Shinjuku areas. Washing machine on the balcony was an unexpected bonus.
The only reason I gave it 4 instead of 5 stars was the mattress was very uncomfortable; you could feel the springs all over. Probably fine if you’re young, but after 3 nights with long days sightseeing our backs were pretty sore. But the price, location, and Tom’s hospitality were all top-notch.