Overall, we enjoyed our stay here. We had one issue come up which is that the 2 of the foam pads that go under the futons were missing. The foam pads are described in the futon instructions and there was one foam pad there already, so it seemed clear that there was supposed to be a foam pad for each futon. Additionally, the futon was much more comfortable with the foam pad than without.
However, when I messaged Yuri asking for the missing foam pads, the response took several days and when I did get a reply it said just to ignore the foam pads and make the futon without it. When I inquired again, the message was ignored (but other messages were responded to, so it seemed purposeful). We were there over the New Years holiday so I would have understood if they were simply apologetic and weren’t able to bring the foam pads, but pretending they we weren’t supposed to have them and then ignoring my messages about it was not kind or professional. Other aspects of our stay were good.