I booked this Airbnb Ichiro, communication was good until 10min after I already arrived to the location. She sent an attachment that I could not open. After 30min, she resent the attachment to my personal email. The instructions to walk to a 711 3 blocks down the road to pick up a key. Made it very difficult with luggage, no key was with the 711 staff are in some key box. She will not pick up the phone and after waiting 2 hours, I booked with another location. She will not refund any money as well. Hopefully this post saves some body a huge headache and money.