Worse Airbnb experience.
Cleaning person tried to cover urine on mattress with clean sheets. I informed host of the stench and was questioned if I was certain (I think anyone with a nose knows what urine smells like). Even after showing the picture of the fresh stained mattress (yes it was moist!) I was only given an apology a day after.
Everything else in the apartment was immaculately cleaned, but the lack of resolution and communication left me jaded. No one should be sleeping on urine especially at $150/cad. Night. Even when I informed of the issue, response was slow and no solution was suggested.
I had to initiate refund process through airbnb as owner claimed airbnb did not respond to her request. I did not believe this as I have previous owners respond with refunds within hours. At the end I didn’t get full refund and got docked for “cleaning service and service charge.” What a joke!
As a first timer in Tokyo it was very stressful to deal with a non supportive owner, while having to find last min. Accommodations
My word of advice, go to the nearby hotels in that area instead. I paid $20 less a night and got 5 star service. It’s literally a block away from this location.