May and Tom have been the kindest and most personable hosts we have ever had. They were so so kind and messaged us even months before our trip to inform about the weather.
On the day, they were able to meet us at a flexible time and even helped with our luggage; we were able to meet Tom and he showed us to the apartment! It was so amazing to be able to interact and talk to our host. We felt so welcomed.
Throughout the stay, they had clear communication and responded so quickly. It really felt like we had made friends in Japan. My mother and auntie are so appreciative of how beautiful and clean the apartment was.
It was fully furnished with everything we needed such as towels and cooking utensils.
May and Tom were so helpful with the flexibility of checkout as we had to make multiple trips to drop luggage to Odaiba.
They even provided very useful links to taxi services that we really needed! Saved our family so much! Thank you May and Tom, we hope to see you again some day!! :)