Our stay at Naoko's apartment was disappointing overall, mostly due to lack of cleanliness. After initial friendly email with Naoko, we were passed to her partner Kaz. No further communication with Naoko.

Did not receive check-in instructions until we requested them explicitly. Were instructed to text when we arrived however phones did not seem to text on the Japanese network, so we emailed using airport wifi, and were lucky Kaz caught it and replied.

Kaz was very patient and waited for us at the apartment. It is a 20min walk from Shibuya. I'm 6ft4 and walk quickly. Throughout our stay Kaz was always very friendly and polite, however took usually 2 days to respond to any inquiries.

*Photos taken of ALL of the below for proof.*
Cleanliness was the major problem. The only part of the apartment that had been cleaned seemed the bedsheets.

Bathroom likely had not been cleaned properly in many guests - pink soap scum ring around drains, bathroom walls uncleaned after a number of guest stays (when rubbed with finger it was shiny underneath the floor to ceiling soap scum), mirror had what looked like toothpaste-spit spray, all bets off on toilet. Disgusting dust & dirty in exposed vent above shower, easy to see and clean but left like that which says a lot about cleaning practices.

Livingroom counter had crumbs underneath various items, which later attracted cockroaches I killed. Many dustbunnies on floor of living room, not good for girlfriend with allergies. All easy stuff that was neglected to be cleaned.

Livingroom floor has a number of nails sticking out of it which ruined 2 pairs of socks and worse, cut my foot. One of these nails had been taped over with electrical tape, but the nail broke through.

No curtain on main window, had to use blanket for only partial privacy.

Pillows on bed were gross and sweat stained, thankfully brought our own.

Misleading photos: the room are shot using a wide-angle lens, making it appear much larger. This is normal, however photos of the bathroom are intentionally cropped to hide how tired and dirty it is. If it was shot with the same lens as the main room, it would be visible. Obvious choice by photographer to hide.

Apartment is listed as having a hot tub, it does not. We did consider this apartment based on this to relax in the eves. When we inquired about this we got no response.

Apartment is on same street as fire department, sirens late at night.

Laundry detergent and cleaning spray were both empty, more proof there was basically nothing done after last guest left.

Positives:
AC is powerful, neighbourhood is very safe (like most of Tokyo), Bondi Sandwiches around the corner is amazing cafe. Location halfway between Harajuku and Shibuya is good if you like walking (we do). Kaz is very friendly and helped us a number of times during our stay, although response was slow. Bed was very comfortable to sleep in.