Chiaki and Masaya were super responsive and thoughtful! Although I never met them in person, they sent me ample instructions on how to find the place amidst the meandering, crowded Shibuya alleyways, and suggested hair salons for me when I needed some locals' tips. The room was small, but given the central location and the price it was good value. It also had everything we needed, from kettle to microwave, laundry machines and air conditioner.