My fiance and I are very private people and Sho accommodated our needs in this respect. He very kindly checked in on us midway through our stay and asked how we were going, which I appreciated very much. We were unable to check in as my sim card would not be activated (the company's website for activation was down and required internet to access) and Sho was very responsive and eager to help. The place is absolutely perfect for a couple and looks exactly like the pictures and the location is very convenient to get to where you need to in Tokyo, though there is a bit of walking to the train station. Although kitchen supplies were limited, the fridge was very welcome (including the surprise gift!). We would definitely come back here!