The place smelled strongly like mildew when we got in, and it was smaller and darker than the photos made it look. (After seeing the place, the photos look edited - they were stretched and lightened a lot.) In addition, our plans changed, so I requested that Tanaka remove two days and give me a refund, but Tanaka insisted that, per policy, she couldn't give me a refund, so I asked that she not accept my request to change the reservation (so that we could at least check out late). Tanaka agreed, but then accepted the change anyways and refused to bend the checkout time even a little bit. We ended up getting the refund, but Tanaka isn't familiar with AirBnB policy and refuses to do anything other than strictly adhere to what she thinks the rules are. Our chat was very stressful.