Hiro and his mom are super kind and friendly. They always tried his best to help us solve our problems. He didn't get mad when we spoilt the window paper, yet reject us for paying extra fees. There is a direct line from Narita airport by using the Keisei Line. Machiya station is 9mins away (Keisei Line and Chiyoda line) and Sakura tram is just 1 mins away. It is super clean and convenient. It fits my big family that includes 9 adults and 2 kids. But I do not recommend if you're traveling with elders that move with difficulty. It will be an awesome choice if you can climb up the chairs easily. Overall, a great stay and superb experience!