Yoshi was communicative. Half way through our trip he asked us what we needed and if there was anything he could do for us. He responded to our questions reasonably quickly.

The location was 4/5. It was a little further away from the subway than I would have liked (especially since you have to walk through a very popular and crowded street to get there), but it wasn't too bad. The popular street (Harijuku) was very cool to walk through when we didn't have luggage.

We had 6 people stay with us. It was a little cramped. We had a bathroom clog up (one bathroom, only one mirror outside of the bathroom) which made it difficult for people to get ready in the morning (shower, makeup, hair, primping, etc). We had people curling their hair on the floor and doing make up in the entry way.

The bedding was sufficient for 6 people. The living room was an acceptable place to lounge after a day of touring and shopping. It's a little cramped for 6 people but may be fine with 5.

One warning, I'm 6 ft and I bumped my head on some of the low ceilings and lights.