As hosts, Makoto and Yuki were very responsive, helpful (they helped me purchase the Disneyland tickets as I was having difficulty for the online purchase), friendly and accommodating. Really appreciate the free pick up and early morning drop off to Nippori station to catch the skyliner for our morning flight. It really help our family as we have big luggages and kids in tow. The guidebook with the recommended transport route to Tokyo's and nearby attractions are very useful. Apartment is spacious and comfortable for our family of 4. Wouldn't mind staying again for next trip back to Tokyo.