Alfonso and his assistant made us feel very welcome. Alfonso was quick to answer all of our questions and even found us an AMAZING babysitter. His assistant met us a the boat and walked us to the apartment which was super helpful in the city of maze-like streets. The apartment was very clean and comfortable. The bedroom with the twin beds was on the ground floor - not connected to the rest of the apartment. Other than that, the apartment was as described. The location near San Stefano Campo is great and there is a coffee shop one block away that makes pretty good espresso drinks - hooray!