Francesca is lovely. It was very easy contacting her and when we had a problem with our flights and were delayed by a day, Francesca did everything possible to help and accomodate us. The apartments is beautiful, very comfortable and very clean. The area was great, and walking distance to everything. It was exactly what we were looking for and we would definitely stay there again. We have already suggested this apartment to friends who are planning to visit Venice soon. Thank you Francesca