We were warmly greeted by Paola, her sister, and mom. Our train was delayed, but they were very flexible and escorted us to the nearby apartment upon arrival. They provided a wealth of information about Venice, nearby attractions, and the apartment itself. The next morning we got off to a bit of a rocky start. We had a little trouble figuring out the washer/dryer and we couldn't seem to get hot water in the shower. The shower was also a bit challenging for shaving your legs, but it was nice and clean. We also lost power, probably because we had too many things plugged in, but Paola responded to our inquiries quickly and we were able to get the situation resolved. The apartment is located very close to the Rialto bridge and there is a market right downstairs. We felt very safe as there are three locked doors behind you. We wished we could find some wine glasses as it is Venice, but there were sufficient utensils. The Wifi was also very convenient and the air conditioning made it very comfortable after long, hot days walking all of Venice. Overall, a very clean, comfortable and convenient location while in Venice with extremely responsive hosts.