We had great experiences. Before the trip, Cristina wrote details about how to get to the property, and where to buy the tickets. When we arrived, she greeted us by the water bus station, then walked with us to the apartment. She showed us how to get around, where all the major sites are on the map, as well as all the good restaurants, shops and local food and wine. The apartment is very clean, just like what the pictures showed. The location of the apartment is good too, it is about 15min walk to st Marco . Many shops are around as well including a grocery store. I really like the apartment, and will go back someday:-)