Positive first. The upstairs is fine and we actually slept well as it’s a quiet location. Unfortunately we found cleanliness a real issue. There were used towels in the bathroom, mould in the shower and just a real icky feel overall. The washing machine was running when we arrived and whatever was in there remained inside until we checked out— very strange. There is very little care taken as it’s an agency running the place which means no personal touches eg I’d expected at least coffee but all I found was an open packet of grated parmesan. Overall not great.