It's clear that this apartment only needs to generate money. The photos looked much better than the live situation. You literally saw that the apartment had been standing in water. Walls with moisture, rusted beds and floor. All furniture raised. We understand the situation in Venice, but when you rent out it is necessary to upgrade your accommodation. There was dust, spiderwebs and the shower full of black hair. The shower curtain is really horrible.
The kitchen about which I inquired additionally contains cooking utensils that are old or incomplete. Only 1 large plate, cracked porcelain, pans without handles. The dishes had not been put away and what was in the cupboard was wet. Logical because there are no kitchen towels available. The promised breakfast is 1 croissant in plastic and a coffee tap, no sugar, no milk, sorry for me it's like a joke compared with the nice appartement that is advertised.
No waste bin in the kitchen or in the bathroom.
So I can go on for a while. The communication is smooth. I received an email with info at the right times. Copy paste system. Afterwards even the question if I can leave a 5 star review probably all guest do receive this email. We haven't seen anyone to talk to. I can only say we've been dissapointed. Some people only try to receive money without offering a proper accommodation.