Giacomo was welcoming and flexible, as was his friend Grace despite our (VERY) late arrival! The flat was in a beautiful old building overlooking the canal, high ceilings, well appointed - very comfortable for a family of 5. Delighted to find lots of lovely soft clean towels, comfortable beds, air conditioning (a great plus in July!) and cotton sheets. Great area, away from the main crush of tourists and an easy walk to vaporettos on both the Grand Canal and the lagoon. Great value for money.