This apartment was a great find! We had to switch AirBNB reservations at the last minute, when the previous host was completely uncommunicative. Imagine our relief when Manuela responded within minutes, and later sent recommendations for restaurants and sights. Her colleague met us at the parking lot and helped us buy 3 day unlimited vaporetto (water bus) tickets, accompanied us to the apartment, walked us through everything in the apartment, and made recommendations for sightseeing and getting around. What great service! A mistake on our part with a fuse was quickly resolved by Manuela. Apartment itself is bright, modern, immaculate, well equipped, and very comfortable. We were so grateful to stay on Giudetto Island, away from the hordes of tourists in the center of Venice. Just 1-4 vaporetto stops away, but we still got to return home to a quiet neighborhood. Easy to even go home for lunch. Restaurants, gelato shop, cafes, laundry, and grocery store were all on the way to the vaporetto stop, less than 5 min walk. Vaporettos are very simple to use. Everything was perfect, and I would recommend this apartment without hesitation to friends and family!