Check-in process was a breeze and went very smoothly. Giacinta let us drop our luggage before-hand and we were greeted as we arrived. The unit itself is pretty much 1:1 as advertised and except for the occasional lightbulb or window everything worked well. Our 6 year old loved exploring the space and you can even play hide and seek in the apartment. We did have trouble opening the doors as there is a certain technique to it (pull, turn, push). Giacinta was kind enough to give us a late check-out and besides a bit of a miscommunication issue at the very end the whole experience was actually very enjoyable.