excellent location- close to Giglio vaporetto stop (5 min walk). I am good with stairs, but anyone with limited mobility- this property would be difficult. Great air-conditioning, good amenities, nice pillows!! Communication, once we arrived was slow or unavailable, although we have visited Venezia seven times in the past 16 years. So, we did not have any questions except about water taxi info to Marco Polo airport (still unanswered, but we solved it on our own).