The host is easy to communicate and she is helpful. There is no elevator in this apartment. The kitchen is small and not really easy to turn on the fire. The heater didn’t work when we came, but the host quickly taught me how to turn on it. The location is great, but if you have big luggages and get off at Rialto stop which will make you have a tough time to bring the luggages up and down to cross the bridge.