Our stay here was great, response to messages was always within half an hour and they bent over backwards to accommodate us,
The location was my biggest concern, never being to venice before I was slightly concerned as to how easily we could travel into the main island (and how late too) stepping out of the main door and turning immediately right there was a water bus station which ran all day and night, this stop to me seemed to to be the most accessible, I would definitely recommend and more importantly definitely stay here again