Upon arrival in Venice we hired a water taxi to get to the apartment but had a difficult time explaining where we were going. We called Richardo and he explained everything to the taxi company. When we arrived Richardo was there to greet us and let us drop our luggage off even though we were early and the other guests were still in the apartment. He gave us a map of the city told us some things to see and we were off to explore. When we returned we found our luggage upstairs and the apartment was prepared perfectly and even had breakfast pastries for the morning. That evening we got concerned about the water taxi we had ordered for the next morning so we sent a message to Richardo and asked if he would check on it for us. He sent a message back very shortly and said we were all set. It is wonderful to have such help when you have a language barrier, he put us at ease and we slept like babies. The next morning our taxi was there and we were off. I highly recommend this apartment because of the service and the location is far enough out of the main traffice areas to be very quiet yet close enough to walk there easily.