Elisabetta was very accommodating! We checked in with each other shortly before the trip and she provided us a better way to contact her. We had arrived earlier than expected so her friend, Adriana, met us nearby and took us to the apartment. Adriana thoroughly explained what was expected and showed us the apartment. We did have to sign who was staying at apartment and go over other paperwork which was a little bit overwhelming since we just arrived. Elisabetta followed up with us later that day. There were numerous books on Venice and many business cards to great places in the area. The apartment was exactly how we expected and more! The rooms were comfortable and the location of the place was perfect. The apartment was only a 5-10 minute walk to Rialto Bridge and also to F.te Nove. I would stay at the apartment again!