The communication was excellent. They were working the day we arrived but sent their wonderful friend Chiara to meet as at the bus stop. The place is amazing. Overlooks a little canal and you really get the feeling that you live among the locals. They left a bottle of champagne for us (which we didn't use). The shower was great and we were left a full sized hair blow dryer! Christian offered to show us the glass factory where he worked at but we ran out of time. The hosts are wonderful and we loved our stay! There is a great little restaurant not too far away (on their map) Have the homemade noodles with tomato sauce, it was amazing!!! We went back the next day and they gave us free drinks as a thank you for coming back! Thank you again Francesca E Cristian!