Nicoletta was very helpful. She met us at the Alilaguna stop which was a big help. She provided really good touring suggestions. We communicated several times before we arrived and she was very responsive. The neighborhood in which the apartment is located is peaceful and has amenities nearby. The apartment itself is lovely, nicely appointed and has all the things you might need in the kitchen. Basic pantry and refrigerator items are provided to start your stay. There are lovely views from the windows - a garden/tree filled courtyard on one side and a palazzo across a rio on the other - you can watch the gondolas go by.