Ok... hate to do this but. There is a first for everything. We spent 4 full days in Venice on a two week trip from Rome to Venice to Florence, then back to Rome. This was by far our worst air bnb rental of the 5 we booked for this trip.
The good: Yes the apartment is clean, nicely located in a private area and has lots of natural light. These items were mentioned by several guests.
The bad:
Nowhere disclosed in the listing is the 4 story stair hike with no elevator. Nor the extremely small, uncomfortable fold out mattress. Additionally, there is NO reason the host should be taking pictures of our passports with his private phone. Now our most sensitive data is stores in a personal phone, with zero security in place such as encryption of our data on the device or while its being sent somewhere. Furthermore, it is ILLEGAL to make any copy of a government ID. Since it was an Android phone, it’s likely our passports are now backed up on his personal cloud. Not acceptable during today’s data privacy climate, particularly with GDPR regulation.
Lastly, and arguably most disappointing was the smell of sewage the entire trip and the lack of accountability in resolving. We made the issue known to the host on day 1. He said he sent a tech the next day while we were gone who didn’t notice any smell. We didn’t smell this sewage anywhere in Venice except inside the apartment. Then when we complained, he said he could not send a tech by without us being there. All in all. We smelled the entire trip and Fulvio and his staff did not make any effort to resolve. I’ve never written a bad review on Air BNB but this couldn’t slide. Happy travels!