Giovanna and her granddaughter Elena are very nice and well mannered.
I met Elena for the check in and communicated with her for the check out and she was on time and very open and helpful. The communication was always quick.
Nevertheless in our opinion the apartment needs some maintenance work. Not just the furniture is aged, but the whole flat too, including kitchen, bathtub, walls and so on. This condition makes it probably more difficult to clean the apartment properly.
Tea and coffee are not provided. Internet works very well and the location is really great. It is located in the student area, not too touristic and crowded but still surrounded by bars and restaurants, supermarkets and shops, it is very close to the vaporetto stop. We always walked from there to every destination, except Lido.