Adriana was very helpful in explaining where things were in the city and in suggesting restaurants. Alvise was kind enough to help us up with our heavy luggage which we are so grateful for! Upon entering the apartment Adriana had cold water for us, which we needed as it was very warm and we had a long trip. The apartment was beautiful, comfortable beds, a gorgeous bathroom, extraordinary view of the neighborhood and perfect decorations. The only complaint was that the AC is not what we are used to in the USA and at night time it was very warm in the apartment. We would stay here again as we loved the location of Giudecca and how wonderful the apartment was for us! Thank you!