From the minute we booked with Calliope and Massimo everything was perfect. Great communication before arrival, meeting us at the water bus to escort us to the apartment, fresh roses on the table and breakfast items in the refrigerator...no detail was left out. I highly recommend this apartment for a trip to Venice. The apartment is exactly as shown in the photos and was VERY clean! It is also a nice location-convenient to all the hot spots but in a quiet area for resting. You will not be disappointed!