Silvia met us at the Vaporetto stop and showed us to the apartment. She was very helpful and even left breakfast items for our visit. The apartment was exactly as shown in the pictures. The location was great. The apartment is ground floor and off the the main street. Silvia helped us figure out the best way to get to the airport directly on a Vaporetto although you have to meet it at the next stop. I would definitely stay at the apartment again. The only problem is the really low hot water pressure. The apartment easily handled three travelers.