Francesca met us when we got off the vaparoso from the train station- she provided lots of info on shops, restaurants, transportation. We called her during our stay for some additional info and taxi arrangements and she took care of everything.
The apartment is in a great location, very clean- just as you see in pictures. Beds comfortable. It's cool to look out and see all the grand canal activity. The only suggestion I have is that the small bathroom needs either a hanging rack or small table to put your bathroom items on.