Unfortunately we didn't have the best experience. We set with Nicola to meet at 11 am but we didn't find him at all (message, calls, whatsapp, etc). When he finally arrived, 30 minutes later, instead of apologizing he started introducing himself and right after saying he was doing a favor to meet us at that time since the check in was later. We appreciate that, but lack of communication and not arriving on time was not part of the deal.... and we know he was seeing the messages as he was online, so I don't understand why not to reply, anyway...He showed the apartment and said "if you have any problem just give me a call or send me a message" .. really!? To complete, at the first night the hot water was gone .. it happens, we know, but the problem was the lack of attention from Nicola. We sent him a message informing the issue and he replied "wait 30 minutes and it will be ok again" ... it was out since the day before, so makes no sense to wait 30 minutes .. we sent him back saying it started the day before and guess what ... no answer again, so we stay two nights having shower with cold water. Unfortunately the attention we received from the host was not in the same standards of the apartment which is really good and comfortable. Curious is that the name on the whatsapp of the number we had was David, not Nicola, so I don't know if that person is just an intermediate that Nicola hired to help him ... if it is the case I'd suggest to have second thoughts about it. We use Air BNB a lot and never had so many problems with a host. PS: the guy took pics of all of our passports, that's really odd...