Monica was very accommodating and most all reviews were accurate. She greets you upon your arrival and walks you through her place to help you get situated. She has a map, water, goes over everything with you and tells you where to go and what to do on the map which is very helpful for us new to Venice. BTW, you will pay a cleaning fee of €50 plus €3/day/person when you meet with her (make sure you note to add this to your total, separate from the Airbnb charge). In Italy they are very strict, you will give her your passports and she will take a photo with her camera phone for documentation. (We just had to do this in Florence as well) She will also have a lease agreement about 3-5 pages long that you will sign. She is very by the book and does things properly. She has a very clean apartment, has everything itemized and orderly. She has everything you will need at her place and perfectly organized. Biggest drawback which we were well aware of before booking were the 4-5 flights of stairs. We decided to sacrifice the stairs for nice and clean apartment and it being close to the water bus stop. When you carry your luggage with wheels on the cobblestone and the many bridges with stairs, it gets cumbersome. Lastly, Monica was so kind to answer a bunch of common questions along the way and during our trip via the Airbnb app. And she was always very quick to respond. Most helpful tips on our trips to Murano/Burano and getting around on the water bus and time schedules. If stairs are not a concern for you, highly consider Monica’s apartment!