All interactions with Michela were very good, location etc. As per many great reviews.
I have given 3 stars based on comfort only. The bed is 'very' firm. The single sofa (bed) was also very firm. The towels were nice looking, but not good at absorbing water. The ironing board turned out to be a mini foldable type, with one leg lower than the other. There were two plug types, not always where needed. And the one time we did decide to cook breakfast we couldn't find any pots or pans.
Good in every other way and recommended overall.