We got the apartment ‘Casa battello’ from Easysuite and the day before our stay the host called to change our reservation to another place, ‘Residenza al giardino’, because the other house had problems with the heather. So the same day we were going to Venice the change was made, the host said the apartment was newly renovated like the one we got at first, and from pictures it looked good, so we accepted. When we arrived we were amazed by the terrible smell inside the apartment and how old everything looked. The apartment wasn’t clean, the pillows had holes and some stains. The soap holder inside the shower is full of rust. The windows were old, the window shutters had to be renovated. This place was nothing like the place we first ordered and the pictures of Residenza al Giardino look much nicer online than in real life. We decided to move out of the apartment and were met by rudeness from the host, which offered little to no help and told me I could just say I didn’t like the place. Since the host didn’t help I called Airbnb’s help number, and sent pictures as requested on the host chat. The host called back angrily asking me why I was sending pictures and how pointless my complaints were, accusing me of just ‘not liking the place’, because ‘the place has no problem’. The host was only worried about when we’d leave, afraid we’d spend too much time at his place. We left immediately. Of course we didn’t like the place, and of course, the place has problems. We got the refund back after reporting our problem to Airbnb which has been very helpful. I don’t recommend booking through Easysuite, ruined our first hours of staying in Venice, and we had to look for a new place in the city in a rush.