Very clean. Sara is very nice and will respond back to you immediately if you have any questions. There is a mildew smell that comes from the bathroom however if you just close the bathroom door it's not bad. Probably just comes from being in a city that floods several times a year. The shower starts losing hot water after two minutes. It's completely ice cold by at least 4 minutes, if not 3. And it did have a tad bit of grout. But this was still a pretty damn good place for the price.