Maurizio communicates pretty quickly. We were very happy with the apartment. It is actually a lot better than the pictures. When we showed up, it was actually someone else named Julio who showed us the apartment and checked us in. Julio is very jovial and funny. He enjoys talking to you and sharing stories. The apartment is very clean. When we read the reviews, we thought it was funny that people compared this to a hotel room, but when we went there we realize what they meant. They really do set it up like a hotel room and keep it pristine. The place is newly renovated. Venice is a walking city so you can go everywhere you want, but if you want to take a water bus, there is a stop nearby. There are also restaurants nearby. The airport bus is literally less than a 5 minute walk, which was really convenient when we were leaving. Would definitely recommend this place if it is available.