Elena was very communicative and helpful. Our main issue was that one bed did not have sheets on it and we did not realize until very late at night. However it was fixed the next day and we were given a refund on the cleaning fee. This seems like a fair fix. Beyond this issue it is worth noting that the mosquitoes are particularly bad inside the apartment even with plug-in mosquito repellent. All four of us got enough bites that I likely would not book the apartment again. That being said it is a very nice apartment and is very well located.