This was one of the worst Airbnb experience. I would void staying here or any of her locations. If I could give this place zero starts I would.
-She did not provide flexibility at check in. When traveling things change and you want to check in as soon as you get to your destination. She only provided a short window to meet up with her assistant to get the key. If you miss the window you would potentially have to wait hours for the next availability.
-We agreed to meet the assistant at 7:45pm. He was 10 minutes late.
-He showed us around and told us to leave the trash outside the building. When we entered the building there was trash inside the building, so I asked if the trash wasn't taken care of correctly how do I know the apartment was cleaned. He became really defensive.
-He required to see personal information of all the guests (full names, dates of birth, place of birth, passport and address). I have NEVER been asked any information aside from my first name from other Airbnb locations. He said it was the norm and talked to me like I was an idiot.
-All our belongings were at a restaurant (a 5 minutes walk from the apartment) with the rest of our friends. He came with us so he could see our passport. After he wrote down all the information he needed, he demanded 20 Euros for the transaction taking too long. Remember he was 10 minutes late! I was never told prior that there would be additional charges for anything. He said the money was for himself. I said if I had to pay I would pay through Airbnb, but he said he needed cash. I was very upset and was not willing to pay, but my friends ended up paying to get rid of him.