Alessandro was great with sharing airport transfer information as soon as we reserved. His sister, Caterina, met us at the dropoff spot and walked us to the flat. The flat is extremely spacious and was pristine. The location is great -- far enough away from tourist ground zero that you get a bit of a break from all that craziness but with lots of shops nearby. The shop right outside the door is great for filling in odds and ends for the kitchen and there's a proper market not quite a 10 minute walk away for stocking up. Caterina spent time asking questions and then annotated a map of the city with restaurants, a gelateria and water bus stops we'd need to know. My husband lost the map on our first full day in the city and when I texted Caterina for the name of one of the restaurants she responded immediately. She also dropped off another annotated map the same day (that was definitely going above and beyond expectations!) My teenage child was very happy the wifi was strong and reliable. Highly recommend this flat!