Carla was incredibly helpful when we arrived to Venice. We unfortunately missed our train, which made us late for pick up, and she did everything possible to get to us as soon as possible. The home itself was a fabulous location - much less touristy area, but still walking distance to everything! In addition, she gave us some wonderful restaurant recommendations. The home itself was very clean, comfortable and the shower was very nice - the washing machine was an added bonus as well!