Marisa was very welcoming and gracious. She admitted her English wasn't very good although she was quite proficient and much better than my Italian. The apartment was brand new in every way. Very comfortable and well depicted in the pictures. Outside of an air conditioner that didn't work in one bedroom (Italy was experiencing a heat wave with temps in the high 90's) our stay was great. Very quiet neighborhood off the beaten path a little but very convenient to the Grand Canal. Would do it again for sure!