Nicoletta was very responsive and met us at the water bus station to take us to the apartment. The apartment was located in a quieter part of Venice next to a canal. Easy walk to food, supermarket, 15 minute walk to downtown, and there is great pizza place downstairs. The showers were a little tricky, the upstairs shower did not flow well and it can be challenging to get continuous hot water. The upstairs had four single beds which is nice to sleep a lot of people but the stairs are extremely steep, which could be dangerous for older people or children. Overall, we were happy with our stay there.