While I’m typically loath to publish negative about an Airbnb experience, this was the first time my family and I were truly disappointed in our recent stay with Davide. While his apartment is perfectly located to explore Venice, and (all-in-all) well equipped with the necessities travelers would require, we immediately ran into issues with both the property’s air conditioning AND management company (who run things for the host). First, we were charged a “late check-in” (30 Euro) fee by the management company, even though 1) we’d notified everyone well in advance that our flight didn’t arrive until nearly 7pm, and 2) nowhere in the Airbnb listing is this articulated. We were then hit with an 11 Euro for a “municipal tax”, again, never indicated in the Airbnb listing. Second, it was IMMEDIATELY clear that the air conditioning (the prime reason we selected this top floor apartment) was NOT working properly…..if at all. It was nearly 90 degrees in Venice, exacerbated by high humidity, and the property was easily 90+ degrees at 8:30pm (when we checked in). The “hostess” who met us (late), was unable to get the A/C unit working properly or effectively, despite claims that everything would be cool in 20 minutes. We headed out for nearly 2 hours, returning to find not only had it NOT gotten cooler, but was actually WORSE. FIVE frantic calls to the “emergency” number listed by the management company received a standard response of “the office is closed tonight, and no one can come out until the morning to look at the air conditioning unit/bring a fan”. Sorry, but this is NOT how a management company should be responding to a legitimate issue. Having initiated a complaint to Airbnb itself (since Davide couldn’t be reached), we gave serious consideration to cancelling the reservation and finding lodging elsewhere. Unfortunately, at nearly midnight, this wasn’t feasible….so we suffered through a sleepless night. Even AFTER the unit has supposedly been fixed the second day, and a fan provided, the unit never did any more than cool down the bedroom itself….with the lower level remaining a sauna for the duration of our stay. Now, I don’t directly blame the host for the problems we experienced, as it was clear other guests have posted numerous positive reviews (which is why we selected the property over 2 others). Maybe it was just plain old bad luck that things were so hot and the A/C didn’t function properly. Unfortunately, as the owner, the burden is still on Davide to hold his management company accountable for providing adequate support to guests in need. Clearly this DIDN’T happen, and we found ourselves in the middle of a three-ring circus between the host (who couldn’t be reached), the management company (who couldn’t be bothered doing their job), and Airbnb customer support (who were essentially powerless to do anything, beyond suggesting that we cancel the reservation). As such, the burden of “surviving” the vacation fell on us alone, and we spent as little time...