Good communication, but did not meet Giacomo/ Guilia. The apartment is in a good area for exploring Venice and it's proximity to Piazzale Roma on foot was ideal for us. It is located above a bar/ pizza restaurant (it closes at 11pm and activity from c. 7.30am) all the bedrooms are directly above - other than the 1st night/ morning this did not really bother us.
I'd asked if we'd be able to drop our luggage off at the apartment prior to check in time and this was duly granted with the cleaner meeting us at 1pm; we dropped the bags off and left her to clean the apartment.
After several hours we came back and were surprised that the apartment still stank of Chinese food (from the previous inhabitants) and the only real things that had been done was that the beds were changed, a cloth had been put round the bathrooms and rubbish taken away, some of the surfaces had been dusted. At 7pm at night we had to start sweeping and washing floors, cleaning the kitchen and the bathrooms more thoroughly...not at all ideal when you've been up since 3am!
There are many things that require attention - several of the Aircon units need the filters cleaning (message on the control panels) the Elica cooker hood needs cleaning and the kitchen generally needs a deep clean as do the bathrooms. The shower in the upstairs bathroom appears to have been leaking for several months as black mold is growing and there is a lot of water damage, the electric kettle is rusty and needs replacing, a number of the tv remotes don't work. The toaster tripped out the electrics. The bedspreads and mattress protectors had not been changed between guests and smelt/ had blood & other people's hair on them. The downstairs water heater is rusty and appears to have been leaking. One of the steps is cracked and needs attention before it breaks.
The furniture may look nice in the pictures but is completely inappropriate for a quick turn around rental as there is a lot of glass/ plastic that really requires a lot of attention to keep it clean. There is no real communal comfortable place to sit for 4 people, let alone 8! The sofa bed is OK for kids, but adults would find it very uncomfortable. The main bed is fine, as is the 'small' double upstairs. The terrace only has room for 4x people to sit.
This could be a great rental, with just a little more attention to detail, but we were disappointed to say the least.