AWFUL EXPERIENCE - Ruined our trip to Venice. I really hate to leave bad feed back but this was just horrible. Pierro is lovely to deal with and should be the only person to deal with guests. Raffaella is a very unusual personality. Day 1. We put a NZ flag in the window, so my sister could find the apartment and we went out for dinner together. I got a text from R demanding its immediate removal, we apologized (twice) and I caught a taxi back to remove. only to find R had gone into our private apt and removed. DAY 2. I was sitting at window reading book with a glass of wine and a woman starts calling up to me to "GET INSIDE IMMEDIATELY!!" surprised to be spoken to so rudely and asked who she was. "I am Raffaella and I own this apartment!!!" so I apologized and I got lectured like a school boy in front of all the tourists (sitting eating lunch and drinking a wine) on the dock and she had a go again about yesterday's flag and that I was again breaking rules. it was very unnerving. I was not making a noise, I did not have legs hanging out or being silly. I was just sitting reading. Day 3 We closed all the windows for fear and went and stayed away at friends. I get a call from a nice guy Antonio from Airbnb. This awful woman has laid a complaint and is demanding I go and apologize for sitting in window. he was really nice about it, said it was ridiculous and gave us a 15 euro credit for our hassle. AWFUL AWFUL EXPERIENCE. we asked if it was possible to just deal with Pierro from then on. so we could rescue our last 2 days. but no this jaded R continued to text. apt dirty, old dustysocks under bed, floors grimy and need mop. signs in every room about rules and fines, none abt sitting reading book in window... amazingy there is even a sign saying you must clean kitchen before you leave or you will be fined??? what's the cleaning fee for? you pay top dollar and you hope for a pleasant holiday. This fell well short.