Host needs to educate guests on listing about alto alta phenomenon, the importance of downloading weather app, packing or having high boots, at apartment a map of flood zones, possibly pair or vinyl boots information about the siren to alert for rising waters and most importantly inform when water really bad you will not be able to move around outside or if you can it will be in 3-5 feet of water! Our stay was shortened during the floods , host never met us or sent anyone in his place when we arrived and left. Communication was thru text only and infrequent due to limited wifi access. City was under ‘state of emergency’ partial refund was requested host declined forcing us to leave 2 nights early for our own safety concerns and having to double pay for last 2 nights of our vacation off the island. Stressful felt at least a 1 night refund would have been appropriate host did not agree.