Giacomo was lovely, professional and thorough. He explained where to meet him and was at that location when we arrived. He also gave us a map of Venice and circled the sights we should see in the 2 days we were there. He was very responsive the few times i contacted him during my stay. The accommodations were exactly as photographed/described. The shower was fantastic as far as showers go in Italy. The apartment is newly remodeled and very clean. The location was perfect. It was close enough to all of the tourist areas but in a quiet neighborhood, very close to one of the water bus stops. I would definitely stay there again.