Carla was great, she met us at the train station as soon as we arrived at Venice and showed us directly to our place. She gave us some great tips on what to see and do in our short time in the city as well as helping us figure out where we needed to be to meet our tour guide the next morning. The apartment itself couldn't have been better. Close enough to everything you might want to see while still being off the beaten path enough to be very quiet at night. Couldn't recommend this place more.