Roberto went above and beyond to make our stay in Venice excellent. He gave us directions to the apartment from Santa Lucia station, and met us at the waterbus to guide us to the apartment (much appreciated, since Venice is very easy to get lost in!) He also helped with my bags, even up the flights of stairs to the attic. Roberto provided us with maps, snacks, soft drinks, water, and offered to assist with whatever we needed. The location is ideal--away from the hustle and bustle of St. Mark's but close enough to everything to walk. Highly recommend this spot.