We appreciated communication with Gales (he answers really rapidly, is available and speaks english very well) , the possibility to let our luggage and the localisation of the flat (it is really near Mestre railway station, and then 10mn of train to Venise). But we would have appreciated that all the things mentioned in the ad be present (there were no spoon and no mug during four days, no coffee machine, no safety deposit box, we had to ask for heating and towels).