This place is not safe. Someone broke into the apartment building, knocked on our door, and acted as if he lived in the apartment below us. He scammed us into giving him cash for a replacement key, claiming that he got locked out of his apartment (getting locked out is a common mistake according to Robert).
When I called the representative, Donatella, she told me the same thing happened to someone last week and we have been scammed. She acted as if I should have known better, as if it should be expected that an intruder might show up at your door. I asked how someone might have gotten in, and she claimed that another guest did not shut the door when they entered. The next time I entered the building, I checked to see how someone could have left the door open, and the door swings shut every time and locks automatically.
I also noticed in the lobby on the ground floor, there is a room that looks like it is under construction with a door leading to the canal. This door was left ajar, unlocked and fully accessible to the public. This is a security risk, and I’m certain this is how this intruder was able to enter the building.
Besides this issue, the apartment itself is exactly how it claims to be. It is beautiful inside, a great balcony with a view of the canal, and in the heart of Venice. It would have been a wonderful stay if this hadn’t occurred.