My boyfriend and I stayed here for 3 nights. We utilized Matteo's pickup service for 30 euro, and on the way home he gave us a tour of where to pick up bus tickets, where to wait for the bus, and a couple other landmarks. Very helpful and worthwhile after an evening flight. When we got to the apartment, he went over some house rules and provided us with some suggested landmarks, a map, etc. I immediately noticed that the house felt cold and asked what we could do about that. He mentioned it was the humidity of the town. He showed us an AC unit to air out the place but no heater. I felt uncomfortably cold the entire stay. It was more humid inside the apt than outside. The towels we used to dry after a shower did not get dry when hung overnight, and our metro cards/passports became wrinkled from the moisture overnight as well. We held off on washing clothes because we didn't think they'd be able to dry in the unit (there's no dryer).
The place looked better than the pictures. The kitchen had everything needed to make coffee or cook a meal. The bathroom was a comfortable size, shower was small. Bed was huge (king?) and firm. Bedroom was large enough to house two people and their luggages with room to spare.
One thing caught us off guard during our initial introduction. As some have stated here, Matteo collects a city tax. It was around 2.6 euro per person per night. Aside from the 30 euro for pickup, I was under the impression that all money transactions were to be done through air bnb. Haven't had time to look further into this. Also, he will jot down your passport information. This was slightly alarming to us at first but we've since learned this is common practice for venice and possibly other parts of Italy.
Matteo was very communicative. We had an issue with the tv turning on and off, and he responded quickly and came to try and fix the problem. Unfortunately we were left without tv for the last night.
Overall a decent stay.