Cassandra was amazing! We had train issues getting into Venice, causing us to arrive almost 8 hours after we told her we would arrive. She was very helpful by keeping us up to date on the TrenItalia news. Cassandra was extremely helpful, communicative, understanding and flexible. The actual apartment was located about a 15 minute walk from the train station in a quiet area. Everything was very clean and fresh. The shower had cold and hot water as needed. Apartment was spacious enough for 3-4 people. Very tastefully decorated in a modern, yet comfortable style. Highly recommended for a stay in Venice if you can find it available!