The apartment is in a great location. Perfect to explore all of Venice and you can catch the vaporette from the nearby stop. Communication previous to our holiday was good and instructions on how to find the property were easy to follow. However as a family with 3 young children we chose this apartment because is was advertised as being equipped with a washing machine, enabling us to 'pack light'. The washing machine (which looked older than the apartment) malfunctioned during it's first wash, trapping our clothes in it. We made contact with the agent, who could only speak broken English. His instructions were poor and we had to resort to using Bing Translator in order to communicate with him in Italian. His instructions were totally misguided & inaccurate and it was obvious he could not be bothered helping us. We subsequently spent an entire night of our four day holiday watching YouTube plumbing tutorial videos before finally managing to open the faulty machine door. Despite attempting to make contact with the agent on several more occasions for help in getting our dirty clothes washed, our communications were ignored. Our children consequently had to wear dirty clothes on the final day of our stay which, in our view is entirely unacceptable and could have been prevented if the agent had fulfilled his duty to provide us with a fully functional washing machine. This situation had a negative impact of our stay in Venice and as busy parents, our time with our children should be respected as being precious.