We had a great experience staying in Venice. The apartment was beautiful, and in a great area in Venice. The apartment was very clean, and there were 2 sets of keys available (which was handy). We did not meet Lu, but we met her friend Erika, who welcomed us at the vaparetto stop, and led us to the apartment. She was lovely and showed us some of her favorite places to eat. Overall, we had a lovely stay in Venice.