The communication with Dimitri and Valentina was great from the start and continued to be when I asked them questions about the city during our stay. When we arrived, we were exhausted after a day of flights, so they made sure to keep our tiredness in mind as they quickly went over everything about the apartment and Venice. We loved the apartment layout along with the amenities. My personal favorite is the location because every window has a great view and you can easily walk everywhere! Definitely would stay here again.