As a surprise for my partners 27th birthday I booked this Airbnb. We were pleased with the location and prior contact with any questions with the owner. Checked in by a lady who was very nice. She got us in early to leave our bags while we went away and came back for check in time (2pm) to allow the cleaner to come in.
There were things we noticed with cleanliness/upkeep such as black mould in the bathroom, loose hair around the bidet (which most definitely wasn’t us as we didn’t use it). Stains on kitchen bunker, and sadly we noticed make up and dried blood stains on the bed sheet and duvet. I raised this with Federico in the morning when i noticed it, to which he apologised and said he would contact the cleaners to come out and change the sheets. I sent him over photographs of these marks.
We came back after a very long day visiting the islands and noticed the sheets hadn’t been changed. We messaged Federico to let him know that the sheets were still dirty, this is where we received our first rude response from him. He replied that they didn’t have time to come out and change the sheets that day (which he could have let me know), he also said that this isn’t a hotel someone isn’t going to come in and clean for you (which we didn’t at all expect as we understand it wasn’t a hotel, but we don’t expect dirty bedsheets). As soon as we mentioned we weren’t happy to sleep in an environment which I would consider a bio-hazard (blood) he was very defensive and suggested we were lying (when we had pictures as proof he was sent) and quick to change his mind on these images to then say it isn’t blood it’s an iron mark (one side was quite clearly foundation make up marks and the other side was dried blood) it wasn’t even the shape of an iron for a start, and my partner who works in forensics knows what dried blood looks like. He said we could leave and get a refund if we weren’t happy that was his initial suggestion, and as we were not going to sleep in a dirty bed we decided to take the refund and leave. As soon as I said ok I will take a refund he said he was confused as to why I wanted to leave as that morning I said it was alright. I feel he misunderstood me accepting his apology as “it’s alright” confusing that with us accepting sleeping with dirty sheets. Instead of just coming out with some clean sheets or sorting something else out he just got nasty and made us feel uncomfortable which left us no option but to leave and try find last minute accommodation.
Lesson learned, don’t book an Airbnb with no recent reviews (the march review wasn’t up when I booked). We have used Airbnb internationally for a number of years and never experienced such a poor standard. - I have now received a refund thankfully.