We had lots of problems, first the heating , then the water. It took us several days until we were able to figure out the stove and the coffeemaker was a tiny espresso maker ( which I know is common in Italy, Spain but had we known how to use the stove and had it the percolator been a bigger one it would have been nice. We had to make the bed ourselves, searching for pillows in the cabinet. The towels in the bathroom were hard and uncomfortable piled up on the washing machine . Also there was mold on the bathroom walls and the bathtub didn’t drain properly. Liz was very responsive and tried to help with the problems and we loved the waterbus system. We had a great time in Venice but this place needs improvement.