Francesca was wonderful. She met us at the boat stop and took us to the apartment. It was clean and spacious and great view of canal! We were greeted with fresh fruit and a nice Venice reusable bag which was great for using at the market. The apartment was lovely and furnishings were beautiful. Only glitch was Internet stopped working after first day and never got resolved so we kinda were stranded with that, but that aside if ever in Venice again and Internet issue fixed we would stay there again and again and highly reccomend. :) you will not be disappointed if you stay here.. It is beautiful and Francesca was very nice.