Cristina’s apartment was wonderful. It had everything our family of 3 adults and 2 children needed. Everything was clean and neat and the place was very quiet. Cristina was a wonderful host. As previously instructed we called her upon arriving at the Venice train station. She gave us instructions on how to take the water bus (Vaporetto) to her stop where she was waiting for us. From the stop she lead us on a 5 minute walk to the apartment. This alone was a huge help to us as the little paths in Venice can be very confusing to navigate. Once at the apartment she showed us the place and even provided a few extras such as 2 fans and child safety gate to protect our kids from falling down the entry stairs. She sat down with a large map and wrote out various places to eat, shop, site-see, etc. Just a wonderful gesture that really helped. Regarding the apartment....There were no steps from the Vaporetto to the apartment door. Rolling luggage was fairly easy but be aware that the streets are stone and bumpy in places. Once inside there is an entry room with bathroom off to the side. Some 10 or so steps lead up to the main apartment with 2 bedrooms, kitchen, living room and another bath. In the living room there were 2 couches which make out into extra beds as needed. There was free high-speed WiFi (about 20 mbps), and a flat screen HDTV. We didn't find any English channels but our Amazon Fire Stick plugged into the HDMI socket on the TV without problems. We had plenty of bandwidth to watch HD Netflix, etc. The living room has the 1 air-conditioning unit in the apartment where it can get very cool depending on how you adjust it. (If you like sleeping in a cool room this is where you'll sleep.). The other rooms were warmer, but the fans helped to supplement. We were there during a hot week in June, but we were still comfortable. The kitchen was small but useful. The washer worked very well but be aware there was no dryer. We hung our clothes on a provided drying rack and they were dry after a day. Be aware that the 2 showers are a little smaller than US standards but not a problem. There was plenty of hot water and water pressure for all of us to shower comfortably. Overall Cristina's place was wonderful and we'll stay here again the next time we return to Venice. Grazie Mille Cristina!