Arelis was ready at the appointed time and then we were late and she re arranged her activity to meet when we arrived so that was great. She was responsive and left us to ourselves so we felt at home. She explained everything in the apartment and gave us some pointers on important neighboorhood things like when to take out the trash (very important in Venice). The apartment was as we saw in the pictures. Our 5 people fit comfortably into the apartment. Everything worked well and we made ourselves breakfast each morning from the fresh produce and eggs and meat available at the open air market right at the bottom of the street (literally only 50 steps from the front door.) Venice was magical and the location of this apartment was magical as well, right in the middle of the city steps from Rialto Bridge and the Grand Canal. You will not be disappointed in this one.