Veronica and her mother are extremely lovely. We had a bit of trouble getting my whole group to the vaporetto stop at the same time and I went with Veronica first to check into the apartment. Veronica had her mother wait for the rest of my party and escorted them to the apartment, totally unnecessary but extremely thoughtful! Veronica was extremely thorough in explaining everything and recommended some great restaurants. The apartment is in an excellent location, 5 min walk from Rialto bridge and San Marco square. The apartment is extremely clean and well furnished. Also the views from it are quite lovely! Would definitely stay again!