Chiara was beyond welcoming. She provided a lot of details on the home and suggestions for places to eat and visit in Venice. Our flight was delayed 12 hours, and Chiara and her daughter were flexible and let us check in even though it was after the late hours. She communicated promptly and kindly and made me feel very welcome. Being able to store our bags was a wonderful benefit while we toured Venice. I only wish I could have stayed longer. The home was lovely, and I enjoyed looking out from the balcony. The bed was very comfortable. Highly recommend!