This apartment was absolutely perfect for our 4 days in Venice. It was clean , modern and spacious. It's location, close to the vaporetta stop Ferrovia made it very easy to return after a period of sightseeing and rest up in air- conditioned comfort before heading out again. Although 2 mins walk from the train station, it was still quiet and the sound of the church bell from the tower nearby was a nice novelty. Although we did not meet Carolyn, Jacopo ensured we had everything we needed. He met us near the bus stop and guided us to the apartment. Living just upstairs he was able to quickly help us when we weren't sure how to shut the windows. One thing visitors need to be careful with is the heavy duty security locks on the door. We struggled to unlock the door the first time we returned so later just used the single lock and had no problems.All in all we would recommend this place to anyone visiting Venice.