Massimo was so welcoming and had so much information to share with us. He provided everything we could possibly need and gave us all sorts of helpful information, including what not to miss in our two days and recommendations for dinner...all were perfect! I didn't expect the beauty of the location and how nice the apartment was from the photos. The sound of the church bells clanging across the city starting right next door. Lots of sunshine poured into the apartment. My kids loved sitting in the window and watching outside. Everything was perfect and we were away from the massive crowds, yet a short walk to the restaurants, stores, etc. We ventured out, using Massimo's map (highly recommended) and had a terrific time. I can't stress enough how helpful, friendly and accommodating Massimo was. This was THE place to stay in Venice. It was so nice after walking amongst the crowds to return to this quiet apartment. Massimo has a hardware store close by, so there was absolutely everything you would need in the apartment. We highly recommend this apartment for your family of 4!