Great communication and very timely. Paolo's friend greeted us at the water bus stop and walked us to the home. Being we were traveling, they were kind enough to make dinner reservations for us at a local restaurant prior to our arrival. Prior to arriving they also provided tips on parking and the water bus lines. Home was air conditioned and very well decorated in Venetian style. We loved the terrazzo floors. The kitchen and the bathroom were recently renovated. We could not ask for a better place to spend a night in Venice. They also accommodated our luggage storage the day of our check out so we could spend the day without carrying our bags. Thanks again.