Marla was super helpful - even before we reached Venice, reached out to her for logistics, directions and even if it makes sense for us to buy multiple day ferry pass etc. She called us right back couple of times (as connection was bad) and eventually left us a voicemail and connected later. Directions to the apartment is accurate though for first time Venice visitor like ourselves, even with accurate directions its easy to get a bit lost in those zig-zag streets which was part and parcel of Venice -:) Andrea (Marla's husband) checked us in, explained how things are in the apartment and other logistics which was good. Marla stopped by later to help with showing us how to use the AC and some other tricks . Overall, Marla was very helpful and even helped us book our taxi back to the airport. Andrea /Marla also helped us with other queries on Venice by communicating over whatsup while we were there. Apartment was clean (which is the most important thing for us) and relatively new (Marla said we were like the 13th guest there if I recollect). The dishwasher was little complex and didn't cooperate but it was fine - we didn't want to waste too much time on fixing it while staying there though Marla offered to get it fixed or looked into. Overall, pleasant experience working with Marla and team (Andrea told us in detail where we can do grocery, some good place to eat etc) . She's very approachable and helpful - looking forward to make one's stay comfortable.