This was our third time staying at an airbnb apt and found the experience exactly what we were looking for. From the time of our first inquiry, Elena was prompt in her responses and very helpful. Before we left the U.S. she even called a restaurant for us in Venice that didn't take online reservations. She had someone meet us at Venice's bus station and walk us to the apt. The keys and locks all worked which doesn't sound like a big thing, but can be annoying if the locks have "tricks" to get them to open. The apt. was in the best location: very close to the bus station, in a residential area not full of tourists but very close to restaurants, grocery stores, history abd water everywhere. The apt itself is spacious, full of light, beautiful old hardwood floors, modern and artistic bathroom. The kitchen is well stocked and all in all, a very comfortable place to stay. The wi-fi was strong and connected easily. Lots of room (2 bedrooms, a living room, a dining room that also has a very comfortable couch) and fun watching the boat traffic from the small balcony. We had a rather hectic week in Turkey prior to arrival and were looking forward to a place where we could relax and still do sightseeing in the most beautiful city in the world. Elena's apt. allowed us to do exactly that. Thank you, Elena, for allowing us to experience your Venetian apt.