Our second honeymoon in Venice had some challenges but Federico and his wife handled them well. We discovered the first night that our apartment had no hot water and being the night before Easter Federico could not get an emergency plumber to come fix it. So he offered to arrange and pay for a hotel which we declined and accepted his offer to move the next day to another apartment that he manages. We were not happy with having to pack up, move to another unit, and lose all that time but the second apartment turned out to be better. Plus, for our troubles, Federico gave us an additional night's stay. Thus, while we were thrown some bad luck Federico handled it well and we ended up happier in the second unit. He also met us at the train station upon arrival, a must as Venice is a labyrinth of small bridges, and he gave us lots of ideas on fun things to do.