Betty responded to all my questions and requests so quickly. She even let us check in early when our plans changed. The apartment is immaculate and in a good neighborhood. The street right off the apartment is charming. As it was our first visit: I might have been better off in a hotel where there would be personnel to ask all my questions or get advice about this very unique city. That is my only comment to first time visitors to Italy from another country when considering airbnb vs. hotel for Venice.