We entered from a back alley passing through many different old doors to get to the steps to the AirbnB. That had to climb up another 100 stairs going up with luggages to get to the place. Opening 2 more doors to enter. As we entered we noticed the place smelled bad, and it was very hot, dark, tired and depressing. The place advertised with AC but unfortunately, there was one Portable AC unit at the entrance where you make coffee and tea. From there a door opening to bedroom with no AC, a covered window and way to claustrophobic and uncomfortable for us to sleep. Catarina emphasized there were so many mosquitoes and flies, and to control the situation they were using bug repellent that smelled very strong. She suggested to open windows 1 hour before sleeping to be able to sleep. Then came the dusty grand room with canal views with a fan and dirty windows, Catrina emphasized That the terrace was big for Venice, which didn’t make a difference for two of us. What really cut my eye was all the extra stuff in and around terrace. She also emphasized not to forget locking all the windows and door because of possible thieves.
My husband and I were so disappointed and insecure to stay at this place and decided to leave and go to a hotel. She called a taxi for us to leave. We paid the taxi 75 euros to take us to a hotel. We had to pay for 3 nights to our hotel in addition to what we had paid for our Airbnb. I asked her to cancel our reservation she said she does not know how to cancel it. We spent 4 hours online holding and reaching out to AirBnb to solve this issue. We had paid $1350 , in addition we paid Catrina 24 euros for tax purposes.
With Airbnb communications, she only agreed to returned $415 to us.