There are pros and cons to this apartment. We loved the location, the place was newly renovated and sparkling clean. Filippo is quick to communicate and sent his father to assist us with the AC unit when it wasn’t working. The cons include the hard/uncomfortable bed and scratchy sheets. There were also listed amenities that were not present: shampoo and no visible smoke/carbon monoxide detectors (at least that we could see or recognize). The most troubling aspect of our stay, is the defensive way our host reacted when we asked about the missing shampoo. He said he doesn’t have to provide shampoo and this is not a hotel, which I totally understand, but I was just confused because shampoo was in the listing. If he had apologized I wouldn’t even be mentioning this here. In our experience, the customer service was great up until there was an issue.