Rafaella was was fantastic in answering my questions leading up to our trip - really prompt and helpful. On the evening of our arrival there was no hot water for showers, so we rang Rafaella's mobile. She was out of town for the weekend, but managed to get her assistant to fix it very quickly, which was great. The apartment is OK. Overall you are paying for the location and views, which would cost you more in a hotel. We were without wifi the whole time, although we were able to go to Rafaella's BNB to access it.