Laura was polite, professional and warm. I really felt cared for, and as a woman traveling alone that means a lot. The apt is in a great location for seeing the sights but being enough off the beaten path that it's a quiet retreat when you're done with the city and people. Laura was a great host, especially helpful the first night recommending an excellent Venetian restaurant that was legit good and gave me good advice about how to get the most out of the city while avoiding tourist mistakes. Will recommend her to friends planning to visit!