Federico was very responsive to messages and was there to meet us when we arrived. He gave us local tips on good places to eat and explained which bus would take us into Venice. The place was super clean and had everything we needed. The water pressure in the shower is not very good so it can take a few minutes to actually rinse all the soap out of your hair. There was a misunderstanding about our checkout time and Federico handled it very well. Overall we had a wonderful stay and would stay here again!