Paolo met us at the San marco Vaporetto pier and lead us a short distance to the apartment. He was cheerful and helpful - full of information about the city with great recommendations for places to eat and visit. He has a fun sense of humour too and made us laugh. The preparation of the apartment was excellent - beautifully clean and classic venetian styling. The bed is comfortable and the room is quiet. The shower and bathroom is small but perfectly formed (we stayed on the 1st floor which has a small bath in it). The kitchenette had everything you need to make a meal and Roberta and Paolo had yoghurt, butter, spreads, coffee, tea, olive oil, balsamic vinegar, salt etc etc, and some pastries (and lollies!) too. They also offer maps and plug adaptors and all those little things that make your stay easy. The location is excellent - very handy too many of the main tourist attractions. We loved Venice and we enjoyed meeting Paolo. If you have an eye for detail and appreciate attention to detail, then Paolo and Roberta's apartment is an excellent choice and good value for money.