Hello.
My family trip to Venice was completely ruined.
After arriving in Venice and not finding the apartment at the specified address, we called the hostess super-extra (airbnb evaluation) apartment many time.
She arrogantly stated that she sent me an email that I had to pay the city tax.
I explained without confrontation that I was sitting in Piazza Venezia with my children, tired after the flight, where the heat was 37 degrees. My family needs an apartment. I did not receive any ,, super-extra,, hostess - owner mail.
After 10 attempts, the hostess agreed to give the address.
The room did not disappoint. He shocked me.
The door is narrow. You cannot enter through them - only from the side.
The shutters are rotten and hard to open. The windows are rotten.
The room is small.
The worst thing is that there is no air conditioner, the room is very hot. Very much. But there are two fans that work with great noise. Fan-propellers are completely unsuitable for cooling the room at night, as they are very loud.
You cannot open the windows at night because they are rotten and there are no mosquito nets on them.
We eradicated a lot of mosquitoes in the room. But the children were surrounded by mosquitoes.l
After 3 days, the children went to the doctor because of huge - multiple rashes after mosquito bites. We treat them even now.
The following unpleasantness happened already on the first day, when we returned at 19:30 and were preparing to go for a walk. We left the key outside the door and closed it. We could no longer open the door from the inside.
After calling "super-extra", the hostess arrogantly said that we had to read the information about the apartments. And she will be able to open the doors at 11:30 p.m.
I have yet to experience such idiocy - you are locked in a hot, dark room because the owner put a bad lock on the door??!!
My daughter was shouting at the window for someone to save her!!??:(( A neighbor came and unlocked the door. She thought that a crime was taking place. She wanted to call the police :((.
The bath and shower are in need of repair for a long time.
Questions:
1) Is it possible to rent apartments without air conditioning when it is 40 degrees outside? Do you think that fans are suitable for cooling nowadays, when the rental apartment is very expensive?
2) is it okay to have countless mosquitoes in the apartment?
3) wouldn't fixing the apartment door be better than correcting the instructions?
4) you can't communicate arrogantly with tourists!!
Although the whole world and the Sun revolve around Venice, such "super-extra" apartment owners spoil the face of their city.