The host is not responsible and unresponsive when emergency. The trip to Venice has been terrible because firstly the host gave me wrong key code which made me unable to enter into the house. We have waited for 2 hours outside the house as we called the host over 10 times but no response. We almost get homeless because at 10pm there is no hotel room in Venice available. Finally through the help of Airbnb support we got into the house with the loss of over 70 euros(booking fee for another Airbnb house). We strongly suggest guests considering this situation and we will not recommend this house to anyone.