My mom and I had a very nice stay in Venice. Although we ran into a few small issues, overall the apartment was great. For example, we expected to be able to check in at noon, but didn't find out until the day of our arrival that our actual check-in time would be 2:30. This wasn't really an issue since we were able to drop off our luggage and eat lunch, etc., but it would've been nice to know beforehand. Luca met with us a little bit after 2:30 and was very helpful and gave us some good recommendations!
Although it wasn't explained to us, I believe we actually stayed in a different suite from the one we booked--again, not a problem, just something we noticed. There was a leak coming from the a/c above that Luca said they had just discovered, which was ok--we just put a towel down. There was a lack of communication regarding how we wanted our beds set up, but for the second night, we were able to sleep in the separate rooms on the bed and sofa bed.
Again, these were all minor and overall we had a great time. The apartment wasn't too hard to find and was very close to the vaporetto and the train and bus stations.