From the moment I received Katyna's thoughtful reply to my initial enquiry, the whole experience of booking and staying at Residenza San Marco was seamless and special. We could not have found a more perfect place to stay in all of Venice, I'm sure. The house was charming, spacious, with small details like bath robes, slippers, mints - all the amenities of a 5 star hotel. The views spectacular, the location convenient to everything. And as for dealing with Katyna, she made it personal and friendly and no hassle. Our favorite was sitting on the terrace as the sun went down sipping wine and watching the sights of Venice below. Very special. I highly recommend this to anyone who is lucky enough to visit Venice and will hope to return again one day soon.