This was our first time staying at an Airbnb and everything exceeded our expectations. Massimo communicated via text and email from the moment I booked the trip until he met us at the apartment to check in. He gave us a very thorough explanation of how everything worked in the apartment and offered excellent local recommendations for restaurants and gelato. The apartment was easy to find only about a five minute walk from the train station and walking distance to all the major sites in Venice. The apartment was extremely clean and being on a 10 day trip we appreciated the opportunity to do some laundry in the apartment. Highly recommend to anyone visiting Venice!