My family and I stayed at this beautiful apartment (#4) for a long weekend in March. The process from start to finish along with the stay at the apartment was amazing!
The apartment itself was: huge, modern, immaculate, beautifully decorated, well laid out and in a very quiet, well located area. We were off the beat by about 2 minutes which was perfect as we could enjoy quiet night sleeps. The heart of the city is only a few minutes walk away so it is perfect. The building was lovely, quiet and modern.The rooms and bathrooms were well equipped. The kitchen was perfect and also very well equipped. There was nothing missing, nothing negative about the place.
As for the overall experience, we ran into some issues with our son on route to the apartment. He had quite a severe allergic reaction to something he ate and we were not equipped to deal with it and of course we were on an island for vacation so we didn't know how to contact a doctor etc. Long story short, the person in charge who met us with the keys (whom I believe was Valentina) was amazing. She quickly got us into the apartment, got everything organized, called a doctor for us and even stayed when he arrived in order to help us translate. Our son needed medication immediately and my husband needed to rush to take a boat taxi to the pharmacy before it closed. We didn't have time to exchange our money so Valentina even lent us some money and helped guide us in the right direction. She even went to the building next door to let our friends in (staying in another apartment beside us) and then returned to our place to see if all was ok. She was amazing and we were so thankful. She also was very organized with the process, key handover, showing us the map, explaining all we needed to know etc.
All and all, we had a wonderful time in Venice and this was in no small part due to the lovely accommodations and great service. When we return, we will definitely stay here again and recommend it to others.