The apartment is clean and on a quiet street and is just as pictured. I was disappointed in the communication from the host. We requested feather-free pillows and he told us we should bring our own. I also requested information about a water taxi to the airport and vaporetto instructions from the train station. Cesare kept referring me to his check-in staff instead of providing the information. I found this quite frustrating as it was difficult to plan ahead and I had to keep following up with him. I have not had issues like this with other Air B&Bs.