The home was very large and in a good location. Rudi was very nice when we first met, he met us at the train station and walked us to the apartment. We arrived in Venice in the afternoon and went out for the evening, when we returned that night around 1:00am the AC unit was not working, I understand it was late and there was nothing we could do that evening but sleep with no AC. The next day Rudi responded to my message about the AC not working and said they would try to find someone to fix the AC but because it was Sunday it may be difficult and they would advise me when and if they find someone. They were unable to find someone to fix the AC, I asked for a discount due to the fact that I reserved this place because of the AC and his response was “Is a joke?”. Perhaps to them no AC is something customary but for tourist AC is something we pay extra for. I would not recommend this place for the lack of professionalism and the way this matter was handled. Venice is very warm in the summer and sleeping with no AC was very incovienent.