Sandra met us at the bus stop quite late on a rainy night and was very friendly and helpful. I am glad she met us as Venice can become a maze if you are unsure where you are going - i would also suggest smaller bags as there are countless bridges to get over and the stairs to the apartment are narrow. Sandra suggested some great restaurants and pointed them out on the map she had bought us- she was avaiable throghout our stay to answer any queries. The apartment is spotless and comfortable. The lounge is larger than we expected and the kitchen has everything you need - including great Italian coffee and some breakfast stuff - a really nice thought from Sandra. There is a washing machine with detailed instructions and all the kitchen things/ iron / hair dryer etc. she even left 2 umbrellas for us!! There is mobile internet which has good speed and was reliable. The bedroom is lovely - a large 6ft bed with a comfortable mattress , loads of pillows and extra blankets. The location is perfect - close to everything but not right in the madness that the heavy tourist areas can become - we enjoyed getting back and relaxing!! Thank you Sandra - we will be back!