The apartment location was fantastic, right on one of the canals. The apartment itself was not presented as it had been described. There was scaffolding and coverings at many of the windows, which made the apartment appear darker than the pictures showed. We had not been informed that this would be the case. The soft furnishings and flowers shown in the photographs were nowhere to be seen. When we messaged the hosts to ask if we might be able to have some extra pillows (which we would not have needed to do, if the cushions shown in the pictures were available) and a cafetière (no Cafetière in Italy!), we were told ‘Hello, sorry no we can’t’. We chose the apartment because it looked homely and were disappointed on arrival as it felt a little cold and clinical. Such a shame.