The facility itself was fine, 7 flights of stairs, but that's to be expected in Venice. The major issue we encountered was that the wifi was absolutely and completely broken. We contacted the person we had a phone number for, but all they said was. "restart the modem" and after explaining we had done this a dozen times she said "Then I don't know". She was also unable or unwilling to give us someone else to connect to in order to get this resolved. After going through our contract there was an other phone number in some fine print that we tried which finally got us to someone that was even less helpful. After threatening with charging back the cost of the rental he had someone sent over who replaced the modem in 5 minutes and the issue was resolved. The whole process took 4 days, which was half our vacation. This is absolutely unacceptable.