The location could not be better, very near the Rialto bridge and the vaporetto boat stops. The rooms in the apartment are very comfortable and spacious, each with a door that connects to a small hall where the entry and the bathroom are.
We never met Alessa but she was reachable trough Airbnb and replied quickly. The staff was really friendly but Marta was extraordinary, very easy to communicate with and with a real concern about making us confortable.
The issue with this stay was the breakfast, when I booked the apartment it was included and only a week before my arrival was I informed that it was not included anymore, Alessa pointed that the location and price of the rooms where too good to include breakfast (wich I understand), but if you initially offer it in the description, you should include it in the reservations made when it was offered. As the breakfast is no longer offered I see no way this situation happens with anyone else.
The place is new, so some errors are bound to happen but the team is really nice and works hard to please the guests, I would have no problem booking here again.