Everything went smoothly from start to finish. Giovanni is a wonderful host, keeping in contact with us from the moment we booked to meeting us at the ferry to show us to the apartment. Everything is incredibly organized, and has great explanations of things to do and see in Venice. Maps, guide books, folders. We didn't need anything else, Giovanni had information for everything from sight seeing to food, it was perfect! The lovely apartment was comfortable and very clean. I will definitely be staying here when in Venice again.