Giacomo and Giulia were very nice. They communicated quickly and Giula met us to take us straight to the apartment. It was just described. The location is wonderful. Giulia gave us many great tips on the best sites and restaurants. I would have given a perfect score but we did run into an issue with their brand new boiler and we ran out of hot water. They had a plumber come right out to try to fix it and were responsive every time we texted. It wasn't their fault and they tried hard to make it right.