I am a scholar studying Consumer Behavior and I sincerely suggest you to GO FIND ANOTHER HOST!!! Anyone who is interested in avoiding extremely unhappy experience may read this. >Roadmap: 1. Story from my side. [It’s conditionally objective based on the information I received.] 2. Why you have better options. 3. Vital!! What you need to know before booking. 4. Some facts about this particular apartment. 5. My inferences based on some assumptions. 6. My subjective opinions and suggestions on better options in Venice based on solid research (preliminary-level big data). 7. The review histories of other disappointed customers of Horacio I found. >Main text: Story from my side: I did not see the house rules before booking and I did not cancel because of the STRICT cancellation rule. I was wrong at the beginning, but what happened after my arrival motivated me to write this. I think Horacio will reply to this review with HIS own opinions (like what he did to all the other bad reviews) and I am fine if you trust every single word he said. Why you have better options: There is resource for you to check the story, but here is some analysis I did which proves that: This is a rather bad host and listing among all the super hosts in Venice and you can easily find a better listed entire home!! So GO FIND ANOTHER HOUSE to stay! Data source -- google: inside Airbnb, and click on get the data, by which you will find a full list of over 8000+ listings in Venice). 1. Over-priced houses: Among all the 2582 entire home listings of SUPER HOST, his houses are the most expensive ones (ranking from cheapest to most expensive ones: his Ca del Giglo house ranks 2346, and his truly Venice house in Teatro La Fenice ranks 2442. His other two houses are also ranking at around 1000, including this Calle Dragon). The two most expensive ones are more expensive than comparable houses with same size. 2. Over-harsh rules: I checked 2582 entire home listings and find he has the strictest checking time (see below). Others normally allow free check-in until at least 8pm. Vital!! What I understood and saw only afterwards: a. Free check-in is available between ONLY 3pm – 7pm; b. You pay extra (No payment proof unless you strongly ask for it afterwards): 30 euros CASH if you arrive at 7pm – 9 pm; 60 euros CASH if you arrive at 9pm – 11pm. c. If you arrive after 11.30 pm and DON’T HAVE a Venetian friend, you will stay outside of the house for the first night. Regardless of whether it is because of delayed flight. d. The city tax is 4 euros CASH per person per night with immediate payment proof, inconsistent with the stated 1.5 euros in this listing (see also the experience of Lucy in her review in Sep 2018). e. The cancellation is VERY STRICT which you might not expect from a super host. f. “A complaint can only be sent to Airbnb within 24 hours after check-in.” showed up in the house rule of this listing after I asked Horacio of the 60-euro receipt. Later, this message disappeared. [Unfortunately, I did not save evidence for this] 2. Facts (proof saved) about House Calle Dragan 4373: a. Andrea but not Horacio owns the house. b. The house is clean, stylish, and fundamentally facilitated. It’s wooden but I did not see fire safety equipment. c. All windows face wall. As a result: there is very limited natural light; there is poor air circulation (see also the experience of Rosina in her review in June 2019). d. There is no cell phone signal inside the house and almost 0 - byte WIFI speed in living room (first floor). e. It can be very noisy until 2 am due to: i) the customers from the bar below your window. ii) people living above this apartment who run and walk with great noise. iii) insufficient sound proof. f. You might get terrible body rashes if you are sensitive or allergic to the poor quality (e.g., humid, crude, etc.) of bed sheet [Mine are gone 1 day after I checked out] 3. Here are my inferences with assumptions: a. [NOT likely] Inference A: Horacio intends to cheat “one-off” tourists and he edit the rules before and after encountering argument with customers. b. [Highly likely] Inference B: Horacio is super busy and thus has no time/patience/good personality at all to be a well-qualified super host. i. Fact 1: His major job is architect. ii. Fact 2: He has 4 houses to manage as his part-time job. iii. Fact 3: He does not own the house in Calle Dragan. iv. Fact 4: Compared to customers’ (sometimes) lenient complaints, his responses were very aggressive and arrogant at least since Sep 2018 (e.g., House Calle Dragan: Rosina, Jun 2019 & Lucy, Sep 2018; Biennial House: Ulrich, Jun 2019). v. Fact 5: all his houses have 4.8, which is the lowest acceptable score for a super host on Airbnb. [The Biennial House is now 4.7] vi. Inference based on: Fact 3 he might not own any of the 4 houses. Fact 1 – 3 he does not feel the same responsibility as other super hosts who are the owner of the house and others who make a living on this. Fact 4 at least from Sep 2018, he has been a really mean person to customers. vii. Inference based on the reviews of Ulrich & Lucy: his inaction before checking in is extremely suspicious considering non-accidental “failure in letting people realize the ‘extra cost’” and “extra fee without receipt”. viii. Inference based on his responses: he punishes other people for “neglecting his overbearing rules” and always get away with his own misbehaviors by sophistry. 4. My conclusion. a. He is not nice enough to be a super host, see also Fact 5 in 4.b. b. We could have and you definitely have better...