Traveled to visit my sister who is studying abroad in Italy. So far three of the places we’ve stayed in have had issues. The worst was this place in Venice. I booked the room because it was with a PRIVATE bath (since Ilene would be staying there a few days), as I have picture evidence of, yet we showed up and the bathroom was shared with other guests. Not at all private. The host claims its “private” because there is a key in the bathroom door to lock it. That’s not how that works. On top of this, the room and bathroom were not clean at all and the host was a creep. I had to walk from my room to the (shared) bathroom in a towel and he was just standing in the hallway staring at me. Then he began to approach me. My sister quickly shut the bathroom door behind me after I buried in. Very uncomfortable. So not only did the host lie to me to get my booking, he also made me extremely uncomfortable. I called airbnb support and messaged them but was only able to reach the finally very late at night. My sister and I were forced to stay in the room in a bed that I found hair all over. Airbnb has yet to give me a refund because they say the host claimed that the bathroom was private because it had a key to lock it, despite the fact that it was actually shared with other guests! He also claims that we stayed two nights when I have proof that my sister and I left that god awful place after that first night we had no where else to go. If I don’t get a full refund, I’ll never use Airbnb again, because they obviously don’t care about their customers’ experience, expense, or satisfaction. The host blatantly lied to get us there and is still trying to rip us off even more. And Airbnb is arguing with me about it. Don’t ever book with this host. Airbnb doesn’t seem to care if you are lied to and in an uncomfortable, unsanitary situation. Even if you have 100% proof. Never again.