We arrived and the front door was leaning against the wall. We also had not received the wi-if password. We reached out the the correct the situation and got no response. We cancelled our reservation after spending over five hours working with Airbnb to try to correct. We arrived at 11am and did not have a place to stay until 8:30 pm. Horrible experience. We ended up in a 5 star hotel at our expense due to all places being full. **there was also a urine smell in the kitchen area