Bjorn was very nice. He let us check in late and waited by the public boat stop for us to arrive so we can walk us to the AirBnB place. He even helped wheel my wife's bag. When we got there, he explained everything and gave us recommendations where to go, eat, and how to get to the airport. He also circled them on the map which was helpful. Bjorn was quick to respond to our texts when we needed him which was very courteous and helpful. However, we had an issue with the Wi-Fi. The pocket Wi-Fi allowed only 1GB which was not enough for us. However, it was free after midnight to sometime in the morning (I do not remember the time). In addition, the pocket Wi-Fi had to be placed on the window sill of the door in order to work. Since we had to keep it off the charger all night for it to work, the pocket Wi-Fi died quicker during the day. We had to use our phone data plan. We also had an issue with the water heater. Bjorn told us that the tank was small and we would need to take quick showers or the water in the shower would turn cold very quickly. We tried to take quick showers but the water turned called so quick. We had to turn off the water while we were putting soap on so the tank can be refilled. The bed was ok since it was a pull-out sofa bed. There is a small washing machine in the room but there is no instructions and the detergent pod did not dissolve during the wash. There is no dryer so we had to use the provided hair dryer to dry them. if you use the hair dryer and turn if off, it did not turn back on right away. We had to unplug it from the wall and wait a minute before plugging it back in. For the ladies, there is no full length mirror and the only mirror is above the sink. So if you are short, like my wife, it was hard for her to do her makeup.