Our experience with Chiara was excellent! She promptly met us at the agreed upon location and walked us to the apartment. the apartment is beautiful and more lije anfine hotel than a B and B. it was immaculately clean!! we also felt very comfortable in the neighborhood as it is a quiet, working class neighborhood of Venetians...out of the way of most tourists. chiara made herself available for questions and was quick to answer via Air B and communication. she left us some staples like coffee and crackers and fruit and water whuch we greatly appreciated. Both the master bed and the pullout couch were very comfortable. The viee out onto the side canal was very nice as well. we had spacious closets and drawers as well. we really enjoyed our time in Venice and went on some of Chiara's recommendations for meals. We had stayed at 4 other apartments in 4 other Italian cities and Chiara and her apartment were the most superb. B