Monica was very responsive and helpful in all aspects of communication and check-in. As stated in prior reviews - the apartment sits in an optimal location - with beautiful views of the Grand Canal - as well as easy access to water transportation. We balanced our time between Dorsoduro and San Marco and were happy we did. Had we booked in San Marco we would probably have missed out on a lot of the appeal of the Dorsoduro neighborhood. Late November weather was chilly - but we'll take the tradeoff in weather for the lack of crowds and lack of lines for anything and everything we wanted to do. This apartment is a winner.