The host was extremely helpful with step by step directions as to how to reach her place. Very friendly and welcoming, showed us all the amenities and explained everything in detail and even gave us a coupon discount for a restaurant. The room and bathroom appeared just how it looks like in the pictures and was overall extremely clean. The only thing that we weren't aware of prior to our stay was having our passports photocopied and a 3 euro charge per person for a city tax. Other than that, it was a very pleasant stay in a very beautiful city.