Roberta and Paolo are truly hospitality experts! Paolo met us at the water taxi stop. It was raining and he brought 3 umbrellas - 1 for him and the other 2 for us. He was kind enough to take my heavy suitcase and tote it in the pouring rain. He also stopped a few times to show us the area and provided history of each - very educational. He is quite the character as well, he is very witty! We arrived at the apartment (very close to the boat stop, maybe a 3 minute walk or so). The stairs in the house is nuts - so be very careful! It was a beautiful old home that both Paolo and Roberta renovating for over 10 years. Paolo walked us through the apartment (it's very sizable, for the 2 of us, it was a lot of space). The location was perfect, you looked out the window and can see the Gucci store - it's only a 2 minute walk to Piazza San Marco and in my opinion, located in the heart of Venice. Paolo told stories of items in the house that held meaning to him and how to operate things within the house. He even had bug repellent plug ins to scare off the mosquitoes and extra converters! He also had great suggestions on what to do in Venice, where to and not to eat, and what types of sketchy people to look out for - most of the shady folks hung out in San Marco but there were a fair share walking around the streets. While we were out, they cleaned the apartment- just like a true hotel service. Talk about hospitality. They know it and do it well. Paolo had fun stories to share and he is very funny once you get him going. When we come back to Venice, I'd stay here again, can't beat the location and the hosts. True AirBnB experience!