This apartment and all our interactions with Maurizio and Francesca were flawless. Mauricio's detailed instructions on how to use the Alilaguna public transportation from the airport to the Giglio water bus stop were extremely helpful. Francesca met us at the water bus stop and walked us to the apartment (one minute away). She showed us around the apartment and provided a map with certain landmarks highlighted (grocery store, public markets). She showed us how to use the appliances, window shades and wifi. Then she walked with us to the grocery store (very helpful!!). The apartment was perfect for my husband, daughter and me. Modern appliances and bathroom, comfortable beds, clean towels and wonderful location. We were walking distance to San Marco, the Accademia Bridge and Peggy Guggenheim Museum. I highly recommend this apartment.