The apartment was great and in a super location near a vaporetto stop. perfect for us and our two daughters. Francesca had a conflict meeting us, but her lovely sister met us when we arrived and took us to the apartment. She was very helpful with local information, pointed out the supplies (coffee! olive oil!) in the kitchen, and when we said we had a tour scheduled for our final morning she was very accommodating and told us we could leave our bags downstairs in the hallway until we were able to come back to pick them up before our departure. a great trip and wonderful, clean, well appointed apartment in Venice.