Rosanna and Francesca communicated with us very well and met us at the boat. They were very friendly and spent time orienting us on a map they provided. The location is excellent, walking distance from everything and very close to the vaporetto stop. It's a little hard to find at night but we figured it out. The apartment is pleasant, art on the walls, good wifi, very clean. The beds are really comfortable and the linens and towels are cozy and fluffy. We all slept well. We ate all our dinners in and the kitchen has all the pots and plates and silverware you need, as well as a dishwasher. We were allowed to leave our luggage in the laundry room on the last morning so we could spend the afternoon. I had a little trouble figuring out the heating and they texted and called me and made sure I got it working (I just hadn't turned it on far enough). I would stay here again.