Lia greeted us with a very warm and friendly welcome! Upon arrival she showed the apartment and had an assortment of snacks on the table for us. And little later we were given a chilled bottle of wine and snacks! She went out of her way and walked us to three of the bus stops that were just a short walk from the apartment. She also had a binder of helpful information with maps and a list of nearby restaurants that had been made by her daughter, Sara. The location is good, but not perfect, but we knew that when we booked this apartment. Plan for a half hour travel time to get to Venice attractions. The apartment is beautiful, neat and clean! A very nice bonus was the washer in the apartment! Communication was a little difficult due to the fact that Lia does not speak English and we do not speak Italian, but Lia was very kind and made great efforts in communicating with us, using her iPhone translate at times! She even called a taxi for us the morning we left.