Giocomo was very responsive with my questions before we arrived to Venice. We were able to check in an hour early which was great since we arrived in the morning and wanted to get started on our sightseeing. We didn't get to meet Giocomo as his friend, Grace, checked us in. She gave us a few suggestions for eating. The location was perfect for our family. It was away from all the craziness of the tourists but close enough to walk everywhere quite easily. There was a nice gelato shop and wine shop just down the street that we visited and then sat along the canal to enjoy being outside in the evenings. The air conditioning was hard to regulate and we were all very cold at night but it was better than not having it at all since it was very hot outside! It was very nice to have so much space in the apartment. Our 2 teenage girls slept in the loft upstairs and there was a large kitchen/sitting area and another room to just sit and relax in. I would recommend this home, especially if you like to be out of the hustle and bustle.