Stayed in Venice in September with my boyfriend for 3 nights as part of a trip round Europe. We waited for 10 minutes in the cafe downstairs and were treated to a drink before Jacopo arrived which was nice. He gave us maps and advised us of where to go within the area. A great central base for exploring Venice. Only small thing is that although it says breakfast is included there was nothing suitable for breakfast. However there was a cafe downstairs which we went to. A great flat for exploring Venice!