Sandrine was completely responsive to my questions! She was busy, so she had a very kind friend Melida, who picked us up at the Vaopretto. She took us to the apartment, and gave us details. She even met us a few days later to take us to one of her favorite restaurants on the Grand Canal. The apartment is wonderful, it was an extraoridanryly great place. Located close to everything we were interested in. The kitchen was supplied with everything we needed. Loved it!