Elena was very nice and helpful. We were running late for a promised check in time, and she was kind enough to be flexible and meet us at a later time. She also had many suggestions for local restaurants, and we enjoyed the ones we tried out! We were missing bathmats and it was a bit hard to shower, but I guess that was part of the towel deal. I personally had no problems with her towels or sheets, as they dried very quickly. It was also helpful that she had a washer and a drying machine in her apartment. Thank you Elena, we had a wonderful time!