I’ve been using Airbnb since 2015 and have never given a bad review, but unfortunately I have to rate this one at 3 stars.
I’ll first say the location and space of this apartment was good and I also believe it’s priced well. If you’re looking for a place that’s right next to all the sites, shops and restaurants this is the perfect place.
Unfortunately, the AC in the unit did not work well at all. Carly, the attendant who checked us in, was super nice and showed us how to operate the AC. She turned the three units all on and said it would get cool within 30 minutes (it was pretty hot in the unit when we arrived). They did not cool the unit down and after a long day of traveling we really needed a couple of hours to rest but couldn’t due to it being so hot in the unit. We went out instead and ended up enjoying all of the sites and food Venice has to offer.
When we returned to the unit after dark around 9pm the unit was just as hot (if not hotter) as when we left. I messaged Veronica at that point telling her the AC didn’t seem to be working and if she could assist in letting us know if there’s something special we need to do to cool it down because it was very warm. Her first response was to tell me that in Italy they don’t use the AC like we do in the US (not a lie, but also kind of rude) and that nobody ever complains about the AC not working and she had guests stay when it was much hotter outside…
Her next response contradicted her first one, as she sent me a message from an American guest with instructions they figured out to make the AC cool (so clearly wasn’t the first time a guest had taken issue with it). We tried what the message suggested but never got the AC to work. Carly messaged me the next day asking if she could come by to check on it, but at that point I already felt like an unreasonable America so I told her not to worry and we were okay. We slept in sweat the two nights we were there in September with highs around 85. If you’re coming in the winter I’m sure it’ll be fine.
Sorry for the long review, as I don’t typically leave bad reviews.
Last side note, I swear: the person who met us up at the train station to take us to the water taxi (quoted at $110 one way and the driver of the taxi then tried to swindle us for $140 but I refused to pay more… another complaint) asked us where we were from and we said Texas. She then responded “Oh! I love Texas and the Second Amendment” and proceeded to gesture with gun hands. I don’t want to get political on a review, but my wife and I were taken back by that given the recent mass shooting in Uvalde . Overall just wasn’t the best experience we were looking for.
Would highly recommend Venice and staying anywhere near San Marco square. It’s a beautiful city.