the place is nice, organized and beatiful, was reforming the external area, we have a problem with the door and key because we don't know hot it works in Italian and was a mistake from us, but was a lapse. Massimo was surprise with the mistake and spirits exalted, he some times was a little rude and scream To us by phone. in the final the way to fix the problem was force open the window, and he demand us to pay a €120 in advanced talking that in the next day call someone (when happened didn't have anyone available, was a Friday in Venezia. Was weekend and no one is available. untill now he don't fixed the window. and the damage was minimal (so much that the window still locked even after the force), but we have to pay. we just can entry in the house because this suggestion. he wanted that we move to other house for a day, being that our things was inside of the house. included passaport and cash. we pay to can get in, but he promises that would do the quote and repair. something that don't happening untill now and we leave the money with him.