Susanna/Eugenia were extremely communicative and helpful from booking, arrival/check-in, and throughout our stay. Eugenia was understanding and flexible when travels delays pushed our arrival time out a bit. The accommodation was spacious and very conveniently located for arrival via the public water shuttle. You're close to lots of action, but the space itself is tucked away a bit on a quiet street, so it's the best of both worlds! If your bags are heavy, be prepared for the stairs. There was a very unpleasant smell from the shower drain though.. thankfully, we were warned about this and provided a drain cover for when it's not in use. I'm guessing this had something to do with the age of the pipes/drainage system. All in all, a wonderful stay and great value!