I’m not sure where to begin with how helpful and responsive Gianna is. To make a long story short her flat suffered damage in the severe flooding a couple of weeks ago. Instead of having us stay there or canceling out she went and obtained another location for us. She sent the information to us for approval ahead of time. We were arriving late and she coordinated a private water taxi which brought us literally steps from the door. Gianna sent us photos of the exact area ahead of time so we were familiar with where to go. We did a self check in through a lock box and the new location was splendid. The flat was clean and appointed with fresh towels and linens. This time of the year Venice is prone to flooding and Gianna sent us daily updates on the tides so we could plan our day accordingly. I really couldn’t have asked for a better host. She went so far out of her way for us. If you’re thinking of staying with Gianna I would highly recommend you do so, you won’t be disappointed. I can only give 5 stars but she should get 10.