The check in went very smoothly. Fabio left very detailed information about how to check in and how to find the apartment. We were somewhat disappointed with the apartment. The furniture was old, there is hardly any cushion left on the couch. The upstairs bed was very uncomfortable. It sagged so bad in the middle that it was difficult to sleep. There was no soap or shampoo in one of the bathrooms and only one light in the upstairs room worked, the others were burned out. Fabio was quick to respond to us when we had questions. The place just needs an update so that it is comfortable.