My family and I visited Venice for Christmas. We actually checked into another Airbnb and learned late the night before Christmas Eve that there were some major issues and we wouldn’t be able to stay there. I reached out to Scilla regarding her apartment and she got back to me almost immediately, and was so sweet. She even graciously allowed us to check in early since we were unhoused on Christmas Eve. The apartment itself is beautiful—the beds were extremely comfortable and perfect for our family. It was clearly designed and furnished with convenience in mind as small thoughtful touches are everywhere. It was also super clean and the beds were beautifully made. We had heard most restaurants would be closed for Christmas Eve and Christmas, so we made backup plans to stay in if need be—one thing to note is that there is no oven, but we were able to make it work and I imagine we were an exception as most people don’t visit Venice to stay in. ;) I misplaced a ring and Scilla and her housecleaner were so helpful in trying to find it for me. Overall the communication was excellent, even on a major holiday. The neighborhood was also great. We had stayed our first couple nights close to the Rialto and this neighborhood felt calmer and much more local in comparison. That said, nightlife, great restaurants and awesome little boutiques were minutes away. I would 100% stay here on my next trip to Venice.