Veronica was very welcoming, gave us some great tips on transport around venice and for local shops and restaurants most of which we managed to visit (including 3 trips to Grom for ice-cream!). Some great ideas for trips off the main island, particularly Burano. The apartment is lovely, very clean and tidy, had everything we needed for our 3 night stay and was more than comfortable for our family of 5. The location is great, secluded and quiet but with handy shops, bar and restaurants and vaporetto stops 5-10min stroll away. We were all sad to leave!