The family who owned the apartment couldn't have been anymore helpful,very friendly people. They were there when we arrived at the apartment. The apartment itself is absolutely amazing , very clean with all mod cons and stunning furniture. It is also quite large and is situated perfectly for getting around Venice as it is right besides the canal. Without a shadow of a doubt we would use this apartment again if we were visiting Venice as it has to be seen to be believed. Highly highly recommended,, absolutely beautiful apartment