We didn't meet Rosanna or Francesca, however one of their sisters was there to greet us on arrival and they were always available through phone or email. The place is exactly as you see in the photos. It was easy to get to from Marco Polo airport and it is in a good location away from the main tourist area. The only things to be aware of are that there are a lot of stairs to climb to get to the apartment and if staying in summer the airconditioning doesn't really get through to the bedrooms. My girlfriend, mother in law and I really enjoyed our stay in Venice. It's a magical city. Grazie Mille Rosanna, Francesca and Laura!