We were unfamiliar with San Polo but Monica was so helpful, she told us about nearby shopping and restaurant choices. She really went out of her way to make sure we had the information we needed. I was worried about missing our early a.m. flight to Paris, but Monica sent details for the early a.m. vaporetto/autobus to airport schedules. About the apartment, Chiara had provided kitchen equipment, guidebooks, a map, etc. - thoughtful touches that made our stay more enjoyable. Tips about the neighborhood: Antico Forno is a great late night pizza stand just across the street; Farini, just down the block is good for morning coffee and pastry; and Porta d'Acqua is a great non-touristy restaurant just around the corner.