My boyfriend and I became ill during our European trip and Andrea was nice enough to offer us a place to stay last minute. The flat was huge and way more than we needed, and the hot water was plentiful. Andrea responded at all hours with no delay and she was incredibly kind to us. She even allowed us late check out so we could heal!
The home took longer than expected to heat up, but this is normal because of the design of the heating in older buildings. If you check in late at night, it is a bit of a maze to check in with a location to pick up keys and then a second location to actually enter the apartment, but perhaps this process will be different soon.
Thanks again to Andrea and her accommodating us in our time of need - it made our recovery time much faster! :-)