This apartment was not the one we had seen on AirB&B in the pictures, but it was nice. The one we thought we were renting was suddenly unavailable because of a plumbing issue, so Rosella found us another place to stay. Instead of 2 queen beds and 2 full baths, it had a child's room with bunk beds, an adult room with a queen bed, and 2 tiny bathrooms - one without a shower. Think RV bath. However, the public spaces in the apartment were large and airy and comfortable. The neighborhood was sweet, and the apartment was charming. Rosella and Stephano couldn't have been nicer in terms of trying to make everything work. Stephano helped us lug 4 suitcases up to the 3rd floor of the building, and then wouldn't even accept a tip. We had some communication problems because my Italian isn't great, and their English is minimal. We muddled through with the help of Google Translate - which I highly recommend. Rosella did her best to make everything right, and we had a wonderful stay in Venice.