Loretta is an absolute gem, I highly highly recommend this apartment. The apartment was delightful, Loretta was extremely helpful. She took the initiative of messaging me instructions for how to get to her place from the train station, and she also met us at the water bus to personally escort us there. Even though officially check in is before 9pm, due to a series of mishaps we arrived closer to 10 and she was still there to help us out. She even set up a pack n play, a booster seat, and a changing pad for us since we are traveling with a toddler. She was very responsive when we called her with a problem, and she made sure to check in with us later to make sure it was resolved.