Paola and her friend met us at the water bus station and took us to the apartment. Paola explained where everything was in the apartment and made us feel very welcome. There was information and maps available. The apartment was charming and very comfortable. It is in a very handy neighbourhood just next to the Rialto bridge, next door is a deli and just up the alley is a bakery. You can walk everywhere or take the water taxi. If you have mobility problems you would need to be aware that you have to climb a staircase to get to the apartment. We would definitely return here again and recommend it.