Francois was great in terms of communication before our stay but since he was unable to be there on my arrival Roberto met us at the peir and was superb!! Particularly as I had left my handbag on the water taxi and I was freaking out but Roberto took things in hand and that..combined with luck and an amazingly wonderful taxi driver all was restored. Roberto went above and beyond to help wherever possible. The home was beyond expectations and the location superb!