I want to start by saying I never write reviews however I did not want to miss the opportunity to share with all of you how wonderful Pietro is. Venice is a beautiful place in itself but Pietro made our time even more incredible. From the beginning, his communication was immediate and informative. He met us at the boat stop and assisted us with each of our 50lb bags all the way to the flat (which is conveniently located to all the main attractions and 3-4 minute walk to catch the boats). He sat with us to give us great suggestions on restaurants and sightseeing. The flat was very clean, bright, had all the needed amenities including coffee, motion lights on the staircase to the mezzanine bedroom, hot water, cable, and a strong WiFi signal. This is the first out of 5 flats we stayed where the actual owner greeted us. It’s a very safe and secure location with a private entrance. The decoration and design, exposed brick and rustic restoration gives the flat an authentic Venetian feel that added to the charm and ambience making our stay all the more enchanting. It truly is a little gem!!