Paolo was there to greet us snd provided really good printed details about getting around, where to eat, etc. He even provided us with a few bottles of water and bonus - nice bottle of cold Prosecco. There were even twp packages of spa slippers for us. Both were really nice touches. The apartment was on the top floor which made it nice and quiet. Two stories up, no elevator but that was fine for us. The location was near Ca'Oro so very easy to catch the vaporetto just two minutes away. Close to a main street, lots of restaurants nearby. The bed and pillows were comfortable. Water pressure in shower was good as was availability of hot water. We appreciated all the windows which was great for fresh air and natural light. There was even a clothesline to hang any clothes outside the window. There was a washing maching but it wasn't available for use so we were fine washing out a few items by hand. We couldn't have asked for more charm - felt as if we were living like a Venetian! We would definitely stay here again.