Milena and her friend Caroletta were so amazing when it came to communication! Despite the time difference of 7 hours, Milena was always responding quickly, which was so appreciated! We felt very safe in our neighborhood and in Venice overall. Our stay in the loft was very clean and had everything we needed. The beds were big, but firmer then we were use to back home, but still comfy! It was so nice having Netflix on her smart TV for late night relaxing after a long day of walking. Having the canal view and the location of our airbnb really made our trip! We walked literally all over Venice, but coming back to our secluded neighborhood was always a nice treat. Should we make it Venice again we would certainly not hesitate to come back here.