Carla was responsive to messages before our stay and met us at the train station and then escorted us to our apartment. The location was excellent; not too far from the train station, very close to the water bus stop and in a lovely area of venice. The apartment was clean and looks just as it does in the photos. The kitchen was very well equipped and had basic store cupboard ingredients. We had a fantastic stay, I would highly recommend this apartment and I wouldn't hesitate to stay here again should we return to Venice.