I never met Michele. Could be a swell guy or girl....we met two of his/her friends though. The first we met in Campo San Luca right near the apartment. When he met us he started speed walking/running towards the apartment and we had to chase after him (two girls at midnight with heavy backpacks) down the tiny streets of venice. When we arrived he handed us the keys and left. Didn't explain anything regarding the apartment and we didn't have wifi for our stay as promised. Michele was untraceable other than when he/she would call me early in the morning. The second "friend" of his/hers demanded $20 when we were returning the key and wouldn't leave until we did so. The apartment was in a great location. The bed was hard as a rock. Couch was bearable. That's about as nice as I can be regarding my stay here....