We had trouble originally reaching Daniela as we had no phone ourselves. We had to go across the street to the bookshop and get the owner to kindly call her on his phone. Her door buzzer didn't work well.
We had a good stay. Daniela had very good suggestions for restaurants and good information overall when she briefed us on the area. The apt. Had what we needed except for two things. We needed two more pillows and HEAT. We could not alter the thermostat as it was locked. One other thing. The Grand Canal was closed on Sunday for a big race but we didn't know and it made our departure confusing