Marco has a nice place and is located perfectly within San Marco and Rialto but we ran into quite a few issues:
- check-in - communicating outside of the Airbnb app and if you don’t have cell service, it is difficult to pinpoint the time/location. Check in seems to be handled via a 3rd party (we had Rossana who was a very kind, amazing woman)
- doors and locks - there is a door from the stairs to the terrace/balcony and then the actual apartment door (2 doors, same lock). We came back to the apartment to shower/change before going out Saturday night only to get locked into the apartment/terrace. The check-in assistant Rossana was diligently trying to help because for 3 hours (!) we could not leave the apartment. Multiple videos sent trying to open the door but the lock would not budge. Marco did not respond bc he was at a wedding which meant we were left to shout for help until someone was able to help us. We considered breaking down the door since we had our small son with us. Marco never apologized, messaged afterwards or even offered anything. The next day the door lock was duck taped as was the door jam so you couldn’t fully close the door.
The stay was fine overall but quite disappointed with how getting locked inside was handled.