iber gave us detailed instructions on several options to get to Venice and he greeted us at the dock. He also helped with our luggage to the apt. He helped us with everything from how to enter the apt to the use of the lift and use of the washing machine. The apt is a skip hop and a jump from St Mark's Square. That helped us a lot bc when we would get lost thru all the little streets in Venice we would just ask for direction to St Mark's Square. Everything was great. Totally would return to this location. He also gave us some tips on where to shop and eat. *****