Our host was very helpful. Our itinerary changed a few days before we were supposed to arrive and we needed to arrive a day later than we had booked. I noticed that the apartment was not rented the day after our reservation and asked if we could shift our two night stay back one day. Monica agreed to the change with no charge. That was very helpful. When we arrived at the Venice train station, we received very simple instructions on how to get to the meeting point. There was no one there when we arrived at the meeting point and we had a bit of miscommunication and confusion. We called again and this time we were met promptly by Tu, who was wonderful. She took us to the right place and showed us around a beautiful apartment, close to the Rialto Bridge. It was easily the nicest place we stayed on our trip to Italy. It looked exactly like the pictures, spotless, with an excellent supply of food and snacks in the kitchen. Everything worked great. The tv was actually big enough to see easily and had a satellite or cable connection with several channels in English! They gave us a number to call whenever we needed anything and were quick to contact us or come by if we needed help. The location was easy to find and in a nice area. It is very central so we were able to walk to Saint Marks and other attractions from the apartment with little effort. We even walked back to the train station with no problems as the path is well marked. Definitely a good place to stay in Venice.