Angela was great, very welcoming. She showed us around the apartment and answered any questions we had. she was very responsive via WhatsApp in coordinating our arrival. The apartment is a bit far from the heart of Venice (about a 30 minute walk) which was the only downside. We chose it due to the close location to the train-station for arriving and leaving (only a 14 minute walk). If you don't mind walking though this apartment is gorgeous and quiet worth the stay!