My husband and I stayed here for two nights at the end of our Italy vacation. Alex was responsive leading up to our stay, connecting us with his sister who was going to greet us when we arrives. Unfortunately, his sister was unable to meet us at the last minute but sent a friend to meet us instead. The friend was nice and provided a thorough overview of the apartment and gave us a few recommendations for site seeing and food. We loved the pizza place he recommended. The apartment was wonderful, especially the bathroom which was the cleanest and most modern bathroom of our stay in Italy. The only issue we encountered during our stay was when we returned to the apartment our first night, we were unable to open the building door for 30+ minutes. Luckily, it was only 9pm and Alex responded to my Airbnb message immediately and sent the property manager to come help. We didn’t end up needing the manager because my husband finally got the door open. The next morning, the property manager came to provide a new key. Completely understand how this could happen given how old all of the buildings and locks are in Europe. I’d recommend changing locks to ensure future visitors don’t encounter that issue. Overall, we enjoyed our stay and would recommend to all!