Michele and the team are lovely and very welcoming,gave us alot of tips on transport,where to eat and where to go..they went above and beyond to make us feel at home..they even made a thoughtful gesture of giving me a bubly and chocolates as a present for my birthday all of which are free of charge!! The place is very clean and very close to whatever you need..i cannot find anything negative about both the hoat and the place..i highly recommend it!