I have never met a host or stayed in an Airbnb more perfect than this. To help you understand my review, I have to share that the most unfortunate but very common crime happened to us. Our family of 4 with 2 young kids were robbed on the train from Rome en route to Venice. We lost all our passports and a significant amount of cash. Upon informating Laura of our situation, we were met at the train station in Venice by Laura and her husband. They brought us personally to the police station to file a report, and checked us into their apartment. Now I can't say if this is what they usually do but honestly, they were like angels sent to us by God.
Now to the apartment, it was such a beautiful place, in a quieter spot with a more local vibe but not far from all the action either. The home is renovated with the best fittings and equipment. All the kitchen utensils and dishes were of high quality. But the best part was the little touches from Laura herself, fresh home made apple cake, marshmallow jar and welcome gifts for the kids, fully stocked Nespresso capsules, extra coffee, tea, jam and chocolate spread (brand new unopned jars). Laura even messaged me before our arrival to ask if I needed anything in advanced for the kids. She bought us fresh milk and some eggs, soft drinks and water. Honestly, nothing I have experienced before and no 5 star hotel even does this.
Laura and Francesco, thank you for everything you did for my family and me during our time in Venice xxx