Definitely the worst Airbnb experience
1, all of the EXTRA payment(sauna, late arrival fee, etc) are charged WITHOUT prior notice. You need to pay if your arrive late or if you use the sauna, but all these are not written clearly in the guidance or the description, it’s hidden inside check-in notice, you need to click further inside in order to get this info, in the summary it said u can check-in any time after 16:00 and that’s it. In the instruction written by the host she only said we should ask her in advance to use sauna, we were asked to give extra fee only after we used it, the sauna is a TRAP
2, the heating didn’t work, u can’t adjust temperature and it stopped 5 mins after you open it every single time!!! We were super cold at night and end up having fever and had to go to the hospital; and the air conditioning could not be used, there was no remote control, it doesn’t have heating function either
3, no shampoo or body washer were given, it said in the description that it have coffee machine but there wasn’t any
4,the host is extremely unfriendly, we search every corner of the house and found out there were
4, the host was unfriendly, we asked in polite way and she told us to look at instruction, even when we found the instruction helpless; she even condemned us with not taking to her in WhatsApp but in Airbnb, I think we are supposed to communicate in Airbnb!!!
5, we didn’t understand why 4euros per person are charged for city tax, since it is written in IMPOSTA DI SOGGIORNO
TARIFFE in vigore dal 01.01.2019 that maxime charge is 3 euro. We gave it anyway, since it is clearly stated.