We didn't get to meet Sebastiano but met his sister Grecia. She was very nice, helpful, accommodating & met us immediately in front of the Hard Rock Cafe. She brought us fresh croissants every morning. The room couldn't have been any better or in a more perfect location right behind Piazza San Marco. We loved it. Our husbands stayed back in the room one night & we walked around by ourselves & felt very safe. It is on the top floor so be aware of many stairs but we didn't mind that. I would recommend to anyone in a heartbeat. Thanks Sebastiano & Grecia!!