Giulio and his son Roberto were very understanding and helpful during our stay. We were an hour late due to a train delay and they helped us through the entire check in process. The apartment was clean and comfortable and in a nice location near many restaurants, a small market and of course gelato! Giulio met us to collect the Venice city tax and escort us to the apartment as it can be a bit tricky to find the first time. He gave us a tour and was so nice!! We loved it, highly recommended.