Check-in and out were both VERY difficult processes, the host needed to meet us to let us in and the process was delayed almost an hour so we were left leaving voicemails and standing in the heat. This issue persisted through check-out as well; we attempted to reach out to the host to begin their requested check-out procedure and they never responded (all day - literally 6 hours of unanswered chats, texts, and calls). Everything else about the visit was incredible, great little cozy apartment with a beautiful view of the church and square, centrally located and a great value. The host provided some invaluable tips and left a nap with routes and recommendations for our trip and was very kind (just not very timely). Overall 7.5/10 the host definitely needs to consider implementing contactless check in and out procedures for a seamless experience.