Sara was very helpful and extremely nice from the beginning as I booked the apartment. She sent me useful infos in advance and arranged someone to greet and pick us up from Arsenale Waterstop. The apartment is very cute, specious in a very quite neighborhood and very clean. It is only a few minutes walk from Biennale and close to everything. It couldn't be any better for our Biennale Visit. Sara and Chiara were very helpful also when my friend had an accident and broke her foot. They arranged someone to help with luggage. I will stay at Sara's apartment also next time in Venice!