We were warmly greeted by her parents; however they only spoke Italian which made the language barrier difficult. We never met Barbara either so that made things a bit frustrating; especially to communicate as it only happened through the Airbnb website. She was quick to respond which was appreciated. We had hoped for some guidance or suggestions to enrich our stay in Venice but that unfortunately didn’t occur. A map was handed to us by her parents and a few things pointed out in Italian but we didn’t understand. We thankfully found a train ticket place to help us out. The other locals were not friendly or helpful. The home was clean; however we had some hot water issues a couple times. The fan in the washroom was so loud I figured the other guest was going to get really mad at the noise as their room was next door. We were locked out of the home once too but thankfully Barbara was quick to help us out and eventually the key unlatched the lock, otherwise she would have come. Overall I think the experience could have been much better and hopefully some changes could be made to help other travelers have a more successful stay.