Communication and check in was accurate and expeditious. Paolo was out of town so his colleague Mitsuko met us. She was very kind and accommodating. The apartment was very spacious and clean. The windows overlook a small canal so my wife and i bought prosecco and cheese/bread and had happy hour every day in the apartment. Way cheaper and still a great view. The apartment is only about a 20-25 minute walk from the train station, so if you want to avoid the s*^t show/cost of the water bus it’s perfectly doable. Would stay again.