We had a lovely, clean, bright, spacious room with a balcony. Jessica wasn't there but we spoke a lot through what's app and she was very helpful. It was easy to check in. Each morning there was coffee and pastries laid out for us. It's a nice, quiet area and the bus to the centre of Venice only takes 15 minutes. Make sure you buy your bus tickets in a shop before you get on or you could face a fine.