Everything was fine until on the first full day of our trip, a woman came to our apartment saying there was a leak. We messaged Monica and she told us to hold off using the shower, but I did not realise this would be for the rest of our trip! Unfortunately due to it being the start of the carnival, we were left with not many other options. Monica then shows up with zero warning on Saturday and assured us she would contact airbnb regarding a refund. On our return home she messaged us this thanking us for staying and hoping we enjoyed our "5-star stay".
I was hoping to see she had reached out to airbnb regarding the refund and I would not describe being unable to shower for days as a “5-star stay”. After days of hounding her, I finally had an email notification to let me know she had refunded us £44.19. £44.19 for not being able to shower for days is not a fair resolution. I am now contacting airbnb but I wouldn’t recommend this place due to the poor customer service.