Roberta was such a great host. Prior to our arrival in Venice she contacted us to understand flight times so that she could meet us off the boat. She also gave great advice on how to get from the airport itself to Arsenale (a combination of bus to Piazzale Roma and then waterboat from thereafter).
Roberta then walked us to the apartment showing us various points along the way, including the local supermarket which was so useful. Once in the apartment she showed us around and gave us some local spots to check out, away from the hustle and bustle of tourists. I must say this was great as we got to see so many different places.
We also bumped into Roberta on the boat on the way to the Lido during our trip and she helped us when we bought some incorrect tickets.
In all nothing was too much trouble for her and was contactable at any time.
The apartment itself is much more spacious than the photos show and is in a fabulous location, 5 minutes walk from L'arsenale and Piazza San Marco, a real gem of a location. I would highly recommend to anyone looking to stay in Venice.