The apartment is very nice and typical of Venice. We arrived at night and it seems that the address was not the one on airbnb. We had to go to another address that was not planned. Anyway, the host girl was very kind to us. The first day the lock broke and we could not enter, when we contacted the host, they told us to force the door with a card. Being winter, we wanted to turn on the air conditioners, but we found the controls, when we communicated, nobody answered us. On the third step there is a nail that hurt my foot. It's sad because our stay in Venice could be much better.