Had a wonderful stay in the Penthouse apartment. It was right in the center of town, great location. The check in process and guides were extremely helpful. It was my first time in Venice, logistically Venice can be a little tricky. But, I had clear concise directions from the train station, to the ferry, to the apartment. The flights of stairs were killer, but to be expected in Europe. A great booklet with a variety of suggestions of what to do, eat, see. The one downside was the shower, it had a mildew smell. Overall, it was great and I would book again.