The apartment was large and very true to the photos. It was extremely clean, however the ground floor smelled a little damp, but I expect that is normal for high water season in Venice. Communication with Elena was good, however it was a bit awkward at times with her colleague Veronica. There was an appointment arranged at the house during our stay while we were out, however they arrived hours later when we were at home and let themselves in (with Veronica) with little explanation or apology.
Overall a good experience and great, quiet location from which to explore Venice.