We have mixed feelings about our stay in this property in San Marcos Square. First the good. Paulo greeted us at the canal as we exited our water taxi, helped us up the two flights of stairs. We didn't realize there would even be any stairs. The apartment was like the pictures. The location was wonderful, although what we thought was a bedroom, was actually the main room, but at that point we were happy with the accomodations. There were zero provisions, no coffee, sugar, or anything. Of all our reservations, this the only property that didn't have any welcoming essentials, minor but still notable (required a trip to the market to gather things even though only there for two days). Paulo, the greeter, although helpful with bags, showing us how the old locks worked, nothing else was gone over with us. We were not given ANY infrastructure instructions, we had to ask. We struggled to ask what questions we could think of, how to use the washing machine, wifi connection. That night, using the washing machine as instructed by Paulo (9:30pm) the electricity went out. We were left with no power, no internet for 12 hours! What a hardship as we are making continuing reservaitons, tours, plans for our next stop on our trip. We immediately(10:00PM) put in multiple emergency calls to each Mario, Lara, Paulo repeatedly. Thus we were without any power, air conditioning, wifi service, filled with anxiety for the next 12 hours. Finally, after our continued, repeated calls at 9am following morning, we reached Lara. We followed her verbal instructions switching on-off the circuit(s) in the apartment and on the main level. Once we followed her instructions and still no power, Lara agreed to send over a repairman in an hour from then. The repair man did come over and he repeated the same process 4 times as we did, and still no power was restored. The repairman was visibly frustrated. He then made some calls, and after another 40 minutes of his working within the main level electrical master boxes and wirings, we certainly had no knowledge as to what else he did, power was restored. Upon our exit from this apartment the next morning, Paulo arrived at the apartment, we gave him the keys, he inspected the apartment, he apologized to us profusely for Lara, Mario and himself not contacting us for over those 12 hours and stated he is just a middle man and that Lara or Mario would be contacting us to give us $$ credit/refund/rebate on our stay. This expierence was extremely disappointing and ruined our Venice stay as we also missed out on our arranged paid for tours on Saturday morning, only having to wait for Mario/Lara/Paulo's telephone response and also then having to frustratingly wait for the repair man.

We have a conflict resolution report pending with airbnb.