Maurizio, Allessia, and this property were an absolute GEM. We had a lot of struggles with our trip before getting to Venice, but they were so helpful and kind. We were in europe for 2 weeks so we had a lot of luggage, and Maurizio was kind enough to bring it up and down several flights of stairs for us, and help us bring it to the water bus stop. He was very proactive in giving us advice about our travel itinerary. Our luggage got lost and he was kind enough to bring us an adapter and phone charger as soon as he woke up. He also got our luggage back for us quicker than planned! Allessia was sooo sweet and responsive as well. They both replied to messages almost instantly. We are so grateful for them helping us so much during the rough part of our trip and hope to return soon. Amazing people and amazing property!