We had a good stay at Isabella's apartment. And are thankful for the 1 hour extension that she gave us at check out. But we were very disappointed with the way she barged in upon our check out when were were just 10minutes late in leaving and spoke so rudely to us. We were just finished with our food and needed precisely 5 minutes to leave which we even mentioned to her after apologising. We did not delay the cleaning process in anyway, as we let in the cleaning lady as soon as she came in. So it was very uncalled for, the way she behaved and left us with a very bad taste for our stay. Airbnb is part of the hospitality industry and we did not find her hospitable at all, the way she spoke. No guest should be spoken to so rudely for such a small thing. We always always stay at Airbnb all over the world and this is our 4th trip to Venice and we have never encountered such rude behaviour.