It was disappointing that we never actually got to meet Arianna in person! She was very responsive to emails. The washroom was just outside our room and was for our private use only, just as it had been advertised. The apartment is in a nice, quiet area in the Cannaregio area of Venice (good for light sleepers). It wasn't too difficult to find with Arianna's directions. The only drawback would be the wifi is rather slow in room 3, though the assistant did say the signal would be much stronger out in the kitchen. Also, we were suppose to get a change of towels but that didn't happen. It wasn't a big deal though. Would definitely recommend if you don't mind staying out of the central area of Venice!