Where to start here, in all these years of using airbnb I never wrote negative review. Usually I have understanding for whatever problems owners can experience, or small mistakes that they can make. But when I feel arrogance and not a single inch of desire to be helpful from their side, it´s something completely different.
My gf and myself stayed for five days in this apartment. Getting the keys was very simple and it went smoothly, we got them from Simone (student who works for the agency renting the apartment). He was very nice, gave us some nice tips and recommendations.
Important note!!! They collected a fee for residing in Venice, which was 4 euros per person per day....And they accept only the cash !! We didn´t get any notification about it....So it´s just a thing to have in mind.
Apartment is located in small street, away from the crowds and noise. It´s very close to the buss stop so it´s very convenient as we had early bus to the airport. When we arrived at apartment we realized it wasn´t cleaned properly. There were "traces" of person staying before us in the toilet, and we found a lot of dead mosquitos all over the bedroom on the warderobe, radiator etc... (there are a lot of mosquitos in Venice, so we can understand this, but it wasn´t cleaned). The rest was cleaned pretty decent....What happened next was really not cool....And I´ve never experienced in all these years with airbnb!! We realized they´ve left only two towels and one small floor towel. Since we were staying for 5 days, we asked for two more towels. We got message back that they provide minimum of one towel per person and that they are not hotel :O
I´ve stayed in places for just one day, and I got 3 times more towels. So really I don´t think we asked for anything over the top or anything luxurious....For me it´s unacceptable to think that someone can have idea that using one towel for five days is OK. Or maybe some people do, but if we asked for one extra I don´t understand what´s the big problem. Next thing that they asked was that we sort the garbage in a specific way, if not the fine for not following the rules can be up to 170e (which we didn´t had problem with), but what was weird it was that we have to throw garbage ourselves (the whole system of throwing garbage in Venice is very confusing). There are certain boats on certain days where you throw certain group of garbage only between 6:30-9:30. Which sucks when you are on vacation, it can be a little bit stressful and you have to think about it. I wrote to them about it, and message was that if we leave 10e in cash on the table, cleaning person will do it for us. Now, we already paid cleaning fee when booking. And I´ve never experienced that I have to do it. Nor they wrote anywhere that it´s expected that person should do it. So I found this as very opportunistic and a try to get some "free money" from tourists. Maybe because it´s apartment rented by the agency they have lack of understanding or good will to be helpful and make people feel like home. Which is the main idea behind airbnb in general.
Overall apartment was not bad, but the experience was. So, I wouldn´t go back again!!