Paolo was so good about communicating with us. He gave us very clear instructions on how to get to the apartment. Riccardo and he were there to meet us and help us with our baggage, no hotel staff will do that for you. They stocked the kitchen with milk, juice, yoghurt it was much appreciated after you've travelled for hours.
Their apartment is amazing, the pictures don't do any justice.
It is very spacious, balcony off the kitchen was perfect to watch the boats go by.