The listing is accurate to what the apartment had to offer. We did not have any issues with checking in or getting in contact with Pietro. He took some time to respond weeks before our reservation, but once he finally replied we had no problems with anything. We also had no problems finding the apartment location like the other reviews said. It was nice to be away from the main touristy areas of Venice, as it was extremely crowded in the main walking areas. The apartment is about a 20-25 minute walk from St. Mark's Square. But we have been walking so much in Italy, it really wasn't an issue. Our biggest issue was definitely the internet. THANK goodness someone across the canal had an unsecured network, and we were able to connect to theirs..something you cannot guarantee when you are staying there. Having wifi was very important to us as we needed to look up how to get to the different restaurants and tour meeting points while we were in Venice. What is in the apartment is considered to be a mobile wifi hotspot, which I definitely wouldn't list as having wireless internet, it did not work at all the whole time we were there. The charm of the place with the gondolas and being right off of the Grand Canal was amazing, but I do not think I would stay here again.