We have been traveling across Europe with 11 people ranging from an infant to 3 senior citizens. Thus far our best experience with AirBnb has been with Alberto who greeted our family with open arms, allowed us to check in little earlier, carried our luggage upstairs, helped us get familiar with the city and above all was always accessible to answer our questions. The location was perfect, the space was clean, check in was easy and more importantly the customer service provided by Alberto was outstanding. Look no more if you are traveling with a big family with multiple needs, Alberto will take good care of YOU!!