Before our arrival, Beatrice contacted us and offered to have her assistant meet us at the vaporetto stop and guide us to the apartment. Since we didn't have an international cell phone to communicate with the assistant once we had arrived in Venice, we worked with Beatrice to find an alternate solution, which was fine! She told us exactly which vaporetto to take from the main train terminal, which stop to get off of, and gave us a Google Map image to follow from the vaporetto stop to the apartment. It all went smoothly and we found the apartment with no problems! Her assistant, Larisa, was there to greet us, and she showed us around the apartment and gave us instructions for operating the washing machine and the stove, then she made us coffee and pulled out a map of Venice and gave us many recommendations for places to eat, places to buy groceries, and sites to see. She was very kind! We loved our stay at the apartment. It was spacious and clean, and was a perfect mix of modern and historic Venice. The bathroom and kitchen were recently updated, and everything was beautiful. The water pressure in the shower was great, and the bed was comfortable. The location of the apartment was wonderful. Being right on a small canal was amazing - we could go out on the small terrace and enjoy standing right over the water! The apartment is in a non-touristy part of Venice, so it was very nice to escape the crowds a bit, yet still be close to everything. We were able to easily walk everywhere we wanted to go, but since the apartment is close to a vaporetto stop we could have also easily taken the water taxi to other places that were farther away. I would highly recommend this apartment for your stay in Venice.