My partner and I booked to stay at Monica’s Gran Canal apartment several weeks ago and received excellent and efficient communication from Monica with all the details we could possibly need for our stay. Our airline (Ryanair) changed our return date which cut our trip short by one day and Monica was fully accommodating of the amendment. We were very much looking forward to our trip but sadly we were denied boarding (along with many others) at Bristol Airport due to not having the correct covid certification (N.B., a UK NHS negative flow test result is not accepted!!). Monica was fully understanding of our situation and refunded all but the first night of our stay, which is completely reasonable given the circumstances. Truly excellent hosts - highly recommend - and we look forward to staying with Monica another time!