Roberto was very welcoming, warm and kind. He made sure I knew how to reach his B&B with links and instructions, and I took the one hour water taxi through the Gran Canal per his recommendation and absolutely loved it. It is super close to town while still being away from the loud buzz of tourists in the square so you can see the local culture, about a 15 minute walk away from all the major sights. The room was clean and comfortable, and he held onto our things the day we checked out so that we wouldn't have to lug our baggage around town, which was super appreciated. It was a great place to come back to at the end of a long day and I highly recommend it for other travelers.