The communication for the check in was not great (although the check in itself went smoothly), the elevator was broken during the 5 days we were in Venice, and we could only get one set of keys for the seven of us which required quite a bit of coordination when we were not all together. BUT, the view is spectacular, watching the hustle and bustle on the Grand Canal during the day and the beauty of Venice at night from the outdoor patio is likely going to be one of our most cherished memories from the trip. The apartment was clean, pretty quiet at night, despite the central location, and Prosecco in the fridge to greet us, a sweet gesture. You and your fellow travelers need to be in good physical shape because without an elevator this is a strenuous stair climb. This is an excellent place to stay in Venice with that one caveat.