We really appreciate the communication with them. Mom was there to welcome and explain to us everything. They Allowed us to checked in at 11? 12? At no extra cost and we totally appreciated it. Gave us her home baked tarts and helped settled the kids with Netflix while she explained certain things to us. House was very neat and clean. Only problem was no hot water for shower for my kids and hubby of which we got it sorted by boiling some water and the AC was directed to 1 spot thus we felt pretty warm inside the room, but thankfully there was a small fan that we could use. Otherwise everything was perfect and we enjoyed our stay very much! Thank You!