She was in hurry trying to explain everything in 2 minutes, all we heard instead of a smile was if you make a mistake about recycle 200Euro fine if you do this if you do that... , also i tried to open a door the handle fell off, all house is in pretty rough shape and you just pray nothing break on you and be charged with a fine, the good thing was she came on time and didn't bother us at all, our house was not cleaned on our stay but ok.