We had brilliant communication and help from Olivier before we arrived and Alessandro met us to let us into the apartment and told us lots of information for the local area. The position is fantastic, 10 minutes from St. Marks Square and lots of good local restaurants on the route there. It overlooks a spacious, peaceful square, bridge and canal with large windows on 2 sides. The apartment itself is beautiful. Modern but comfortable and clean with everything you need to make yourself at home inc. hairdryers, iron and board, music system and towels. All you need to take is shampoo. We had a wonderful 3 day break here during Carnival time and would definitely come back and use this apartment again.