This was to be my second night at Villa ai Tigli, the night before my flight out. (My first night was upon arrival, and it was an absolutely lovely stay.) There was some kind of problem, and Eliana had to cancel my stay. She alerted me promptly and booked me a stay in another bnb, located just a short distance away. The other place wasn't as homey or comfortable as Villa ai Tigli, but I was happy to have a place to rest my head! All in all, was a very smooth experience. I will book again when I return to Venice! Grazie mille, Eliana.