The communication was good from beginning to end. Fran was kind enough to meet me near the train station and helped me carry my luggage. The room was nice and cozy, perfect for solo travelers, especially if you're going to be in Venice for short days. I do recommend logging into the wifi first to make sure you're able to get in. I assumed that it was going to work, and when it didn't, I didn't let Fran know since he was working, and I didn't really need it anyway since I had data that was working just fine. Overall, I would recommend this place; especially the location was perfect, close to everything!