Ivan gave us a detailed tour of the accommodations, very friendly. Our only disappointment was we did not receive the accommodations we were expecting. We booked a room as a B&B. I learned later the room we booked wasn't available so we were given alternate accommodations. We intentionally booked the B&B as the description stated it overlooks a canal. I believe Ivan thought he was doing us a favor giving us in his view a "better" accommodation, but to us it's not what we wanted. We wanted the B&B experience and being close to St. Marks square. We graciously accepted the accommodation as it was evening when we arrived and the language barrier. I just caution you ensure you are getting the accommodation you are booking.