Francesca was great, she quickly returned my emails or was reachable via cell/phone. The apartment was great, newly remodeled with great new kitchen and 2 bathrooms. Furnished very nicely and will a flat screen TV on the wall. It is spacious and has access to a lovely courtyard and tennis court (the only one in Venice). The apartment itself is in a lovely small piazza, it is centrally located with a COOP grocery store near by. We had a great time during carnival and were able to enjoy and save some money by fixing breakfast and dinners at the apartment. Venice can be an expensive city and so it was nice to save a little by cooking at home.