Francesca did an excellent job of staying in touch and making sure she knew when we would arrive and taking us to the apartment. The apartment was exactlly as described and perfect for the four of us. We loved the central location and ability to walk to key points of interest. Shopping and great places to eat were just outside our door. We always felt safe and welcome in the neighborhood. The apartment was very clean and newly renovated. She was flexible about our check out time and brought us a wonderful homemade cake as a special treat when we were leaving.