Elisa was very prompt on answering our questions and very accommodating for our early departure and evening arrival. The place is exactly as described, full easy to use kitchen along with a washer and dryer which was wonderful to have after traveling for several days with children. The location is within ten minutes of the Rialto Bridge and easy to get to the grocery store and restaurants for meals and essentials. The apartment was very quiet and and spacious enough for our family of five, including three young children.