We selected Carla's apartment because it was in a non-touristy location of Venice. It was a pleasant 10min walk from where the ATVO bus drops you off from Marco Polo airport. Carla was very responsive and communicative leading up to our stay and told us how to get to the plaza where she'd meet us and walk us to the apartment. She was on time and was very helpful in pointing out different things along the way. Once we arrived she walked us through the whole apartment and showed us how pretty much everything worked. She had given us a map of Venice and highlighted a dozen places to see and suggestions on how to get around. The only downside about the apartment was the electrical system kept turning the breakers off when you tried to use the microwave oven. But we didn't need to use that at all so it wasn't an issue and it's to be expected of some of these older apartments. The washing machine worked but the dryer didn't do she provided us with a dryer rack. With that said the apartment had everything we needed and was a nice large space. It was quiet and provided a comfortable stay during our week in Venice. She was flexible and communicative when I mentioned that our plans might change thus changing our check in/check out dates. We didn't change but she was helpful in explaining it wouldn't be a problem even if it were a week before. Note that she does charge a cleaning fee (€40) and a per person/night tax (€2/person per night) that is to be paid before you checkout. All in all Carla was a great host and helpful all the way leading up to our stay. Would recommend.