We had 3 nights at the apartment and it was great. We were met at the Arsenale stop and taken to the apartment and along the way various places were pointed out. Like cafes, supermarket, take away pizza. Very helpful. The apartment is just like the pictures. very clean and comfortable. Great to be able to use the wsshing machine too. Perfect for our family of 4. We had trouble with the power but this was quickly sorted by Sara's colleague. Great location, easy to walk everywhere, very quiet. We would recommend this to everyone, including families. There are 40+steps to the door, but this is to be expected in Venice I would think. Thanks! ☺