My family and me including 2 children were staing at the Dogi Suite from 30.12.3013 to 04.01.2013. When we came at the place we were very satisfied of this suite. But it was just before we tried to wash our clothes in the washing machine. Nobody knew what actually happened, but it was a lot of noise and vibration and we had to stop it. We are not sure that this machine was ok at time we hade arrived, because nobody shecked it.

After visitibg of technicians it was desided that this washing machine (IGNIS, price is ab.200Euros) must be replaced by a new one. Customer servise manager assured us that we should not pay anyhting.

In 4.01.2013 we left appartment and went to Milano. So we were very surprised and shoked when we had found that 06.01.2014 at 6.30 am there were taking off 600 Euros from my account by CALVANI DOMINIQUE (Customer servise manager Enrico took my bankcard as a deposit at time we had arrived and he recorded all informations from my card).

Nobody informered us preliminary about this.withdrawal. This sum (600 Euros exceeds 3 times really cost of this old used washing machine).

This people strictly understood that we had left Venice two days ago and could not complain in a local polise. We tried to explain it to the management of Dogi Suite but they did not want to cooperate.

We cannot recommend to others to rent this appartment because the guests can be deceived. Be carefull: the owners are dishonest people!