Shuiyu was helpful and responsive, especially in helping us get to the airport. I think my only issue was the Price vs Value. Its a fine room, but it's a shared bathroom, out of the center of town, and no breakfast included. The price we paid wasn't cheap at all, so its not that the room wasn't fine, just definitely not worth the price I paid. It is on the tram line, and its easy to get into town, but its 1.50 Eur a person each way, that adds up fast. Also not included in the price is the 8.40 we paid in tourist tax, which the other places we stayed in Italy was included in the price of the room. Its a comfy bed, in decent location and no issues per se- but I did feel we overpaid for underwhelming amenities.