Sebastiano and his team were so wonderful. They had high communication leading up to the stay, provided tips on how to best get there from the airport and train station, and allowed us to drop our bags prior to check in time. When we checked in, they pulles out a map, circled some of the more popular attractions and also tols us where to get the best food. Our luggage was lost and they went so far as to escort my husband to pick it up!