Michele was wonderful, meeting my dad and his girlfriend when they arrived in Venice ( 2 days before we got there). Their cellphones didn't work when they arrived in Venice and Michele stayed looking for them in the Piazzale Roma. Once they connected, he took them for drinks While he ran home to get boots so they could navigate the high tide. He carried their bags, too, across the water! He showed the apartment and how to use everything, he made sure they could get in and out of the apartment (testing the keys) gave them a map with recommended locations for gelato (very important!), restaurants, a grocery store, bakeries etc... He went over and above and we will never forget everything he did to make their arrival in Venice smooth. The apartment was in a great location and we enjoyed our stay in Venice!