Our communication with Luca prior to our stay was always fast and easy. Check-in and out times were very flexible. We were greet by Luca's cleaning lady and even though she does not speak any English, she was able to communicate all the things we needed to know about the apartment. The apartment was just as described. He has everything labeled and even printed out pictures of his place and how to get back in case you get lost in Venice! He was incredibly thoughtful in the preparation of his apartment and left us a bottle of wine to welcome us!