Elisabetta was very responsive, and her sister, Olimpia, greeted us when we arrived and she was a wonderful part of our Venetian experience! She met us at the Rialto stop and walked us to the apt (~10 mins), which we probably wouldn't have been able to find ourselves. Along the way, she pointed out spots for food, drinks, shopping, and also did this at the apt with a big map. All of her recommendations were amazing, and she also helped us plan our trip to the airport with maps and times. The apt is a one-of-a-kind escape. Pictures don't do it justice, it's bigger than it looks. It was very comfortable for 4 of us, made for great gondola watching, and is very accessible to all of Venice. It was also nicely furnished and warm during a cold spell. Highly recommended!