We ended up having a few delays upon our suggested arrival time and the host was able to work with our schedule to help us get into the room. After getting in contact again, the host had someone waiting to let us in without any problems. The place was fantastic, and was everything you could want in Venice. Location was wonderful and near all attractions and the room itself was very clean and comfortable. Only con was finding the exact place as the directions were in Italian. Make sure to reach out beforehand and to do research on the location to get there smoothly.