We booked our stay late on the day we were to arrive. Being our first time in Venice, we didn’t realize the complexity of getting around. We were traveling with large luggage pieces (Month long trip through Europe). Allesandro was very good at giving us instructions on how to find our way to the space, but it was not feasible for us. Due to this we had to cancel our stay. Alessandro was very understanding and allowed us to cancel our reservation with a full refund. It’s nice to know there are good and understanding people still present today. On our next visit to Venice we will definitely stay with him! Especially now that we are better prepared and knowledgeable!