After completing the booking with Massimo, he offered to pick us up from the airport in his boat, which I thought was really cool because navigating Venice can be a little tricky and we had a group of 7, including parents that are older, and the weather was hot (round 90 fahrenheit), so we didn't want to risk getting lost while our parents were walking around carrying their luggage in the heat. I will make a very long story short, he charged us 50 euros and a huge headache to be picked up. He didn't even pick us up from the airport; he had us take a bus from the airport to Piazzale Roma, which we paid for in addition to his fee. He was being very sneaky, I'm assuming he wasn't supposed to be transporting us to begin with because he had us meet him in canals that were hidden, and when we passed by other locals, he asked my brothers to pretend they were friends by putting their hands around his shoulder. Honestly, we probably could have been okay with him trying to earn an extra buck, but he didn't even have a boat big enough to transport us including our luggage all at once. Before seeing us, he asked crude questions like, "is anyone in your party overweight?" to try determine if he would be able to accommodate our party. Needless to say, he had a very small boat and as a large party, we had luggage, he could not transport us in one trip, so instead, he took the luggage and 2 from our party and made the rest of us walk to another hidden canal (which we had an incredibly difficult time finding because of his poor directions). By the time he picked the rest of us up, he was frustrated and complaining that he had other customers to pick up, so his attitude was extremely foul towards us. He argued with one of us about the directions, which was completely unprofessional. I was so happy when our ride with him was over because his attitude was awful to deal with. He asked us to be quiet during our stay because his neighbors were complaining about previous tenants...we hadn't yet stepped foot into our booking (which we paid almost $400 for one night for) and he was already asking us to be quiet. Unbelievable. His house was nice, but it was not clean. The kitchen table had food stuck to it and my mother saw a cockroach in the kitchen. One of the shower doors was broken, which made taking a shower difficult. Massimo never showed us how to use the air conditioning, so when he came to get the keys the next morning, he was upset that we figured it out and he was very rude about it. For the price we paid for this rental, it was not worth it. Massimo was rude and I will never refer business his way.