Veronica was very helpful and prompt with her communication. She met us at the ferry stop, walked us to the apartment, gave us the rundown of the space, and was very open to any questions we had. She provided some nice information to help with our venetian experience including a map of places to see and restaurants to eat at. The space is well equipped and comfortable. It wasn't somewhere that made me want to spend a lot of my time in, but then again you aren't visiting Venice to hang out in your Airbnb.