Carla was very responsive from the start of my inquiry until we left Venezia. We booked last minute so this was very important to us. When we arrived in the train station of Venezia, she met us promptly at the time we had discussed and brought us to the apartment. She was able to do this because the apartment is very close to the station, around 7 minutes. You don't need to take a taxi or vaporetto to reach it. This also means even the night line of the vaporetto, which starts after 12mn, can reach you (for those late nights out!) Upon arrival, she also gave us a map showing us some places that we could eat and directions (which line to take, where each line goes, etc) to the main attractions of Venice. Though if you've read anything about Venice, maps may not be able to prepare you for the place so don't fuss if you get lost a turn or two, that's just really part of your stay in the island! She also helped us by giving proper directions to the hospital, as my dad needed to have a check up. She doesn't live in Venice so she wasn't able to help us by bringing us there but her directions were help enough. The property was very spacious, enough room for 5 to 6 people. Two bedrooms and a pull out couch, which was already ready for use when we arrived, all for two people each to sleep on. It is also clean and organized, with modern pieces of furniture and decor. We enjoyed watching television in English as she had cable. She also had a working and easily usable washing machine. There was also a rack where we could hang our clothes to dry; we placed it near the heater so it could dry easily amidst the chilly weather. She had other amenities for us to use like an iron and ironing board, a hard dryer, laundry detergent good for a number of washes, etc. I'm not sure if I can think of any negative comments about this place. It was a pleasant stay for us, overall. We really have no complaints!