Lia was absolutely lovely when we arrived at the apartment and was very helpful during our stay. They had even provided freshly baked cakes which were exquisite. Lia's daughter Sara was also available by email and there was a very helpful pack of information about the apartment and the local area etc. available. The apartment is very conveniently situated to get into the Historic centre by tram / bus. The area seemed safe and there was a great local restaurant 5 minutes away where we had the best and cheapest meal during our stay! The apartment was very clean and had everything we needed for our stay. I would love to visit Venice again and would not hesitate to re-book the apartment!