Apartment wasn’t clean. Stains on the bed linen. Highlighted it and took over 30 hours for a response - 2 nights of dirty linen. Apartment itself isn’t very clean and marks on walls of bugs, marks from furniture and overall disappointing stay. The temperature was also very low in the apartment and very difficult to hear the apartment. Overall due to the lack of communication over the issue regarding the cleanliness of the apartment this really impacted our stay in Venice. It’s a central apartment but overall due to how cold and dirty the apartment was we wouldn’t stay here again.