Fabio made us feel very welcome. We both had big suitcases because of the length of our vacation. He carried them up to our room. Our experience was great! We had the front room looking over the canal. We were over a restaurant/pub but never did the noise bother us. High end pub with excellent food. Room was clean and represented well with the pictures. Breakfast was convenient. Yogurt, cereal, various pastries, tea, coffee, juice. Wi-Fi worked very well. Fabio gave us great instructions to get where we needed to go and in a hurry. Arrived later that expected and had a canal tour arranged. Thanks