This was our first time to Venice, and staying here absolutely made the experience wonderful. Before even arriving, Nicole would respond to our questions quickly, and was accommodating enough to meet us early. When we arrived, the instructions she provided helped us get to the apartment without problems, and she was right on time. The place was stunning, and she seemed to have thought of everything. The guides she put together were helpful, and it was great to be able to wash our clothes and put them out to dry on the clothesline with the available clothespins. Not to mention that the place was extremely clean. I would definitely stay here again the next time I come to Venice.