I will start by saying that the apartment was beyond beautiful and modern. It was decorated beautifully with great appliances. It was located close to the boat taxis which was very convenient. This was our final stop on our 17 day journey throughout Italy. Previously we stayed at 3 other Airbnbs and had amazing experiences. They were awaiting us for check in and supplied us with all and any information needed. With that being said, a lot of things advertised I found to not but accurate. There was no-one to meet us upon arrival, im talking about the navigation guide from agency. Later when I spoke to him about it he said it was for a fee yet that information was not in the details. We were in communication about our arrival several times, we were a little late arriving but given travel time and unexpected delays I let him now. When we arrived we were left to wait 45 min. He apologized but I feel there should always be someone there waiting for the people they are hosting. I had a 4 year old and we were left waiting in the heat. When we entered we realized there were a lot of stairs up to the apartment. In the description we read a few stairs. A few stairs to me is maybe 1 pr 2 flights, this was 5 flights, 52 stairs. It was a bit much with all the luggage we had, my 4 year old and my mother who has a disability. If we knew there were that many stairs we wouldn't have booked this place. Once we were in the apartment we realized the tvs weren't working. We told him and he began to try and fix it. He fixed one and when we said what about the other one he was very sarcastic saying did we really need both. See, we were on vacation and the tv isn't going to be the main focus but we are accustomed to winding down at night with the tv and also my 4 year old. We also paid enough to have all things in the apartment to be working. We never received any info on Venice like maps and such like it was listed in the details of the place. We were not close to St. Marks, the main square where all the entertainment is. It was nice being close to the taxi boats. The other problem we had was the lack of toilet paper. We were there for 4 almost 5 days, 4 of us and 2 rolls of toilet paper. The first day I reached out to him and said we needed more and he replied that we would receive it the next day. Im still waiting for the toilet paper. He never came with the toilet paper. I had messaged him again and he said he did and it was in the bathroom but there wasn't. I replied saying perhaps he took it to the...