Alessandro was very disponible at every stage of the stay, from reservation to the day of departure. He would reply very quickly in a kind and professional manner. Also we were given full information about the city, things to do and where to eat, which helped us a lot in planning our trip in Venice.
As for the room, I think it is much better than its description. It was well equipped and very clean. Also it is located very close to both the train station and the touristic locations.