Once we got of the train in Venice we contacted the host, took them at least 20minutes to organise our previously booked private taxi. Once the taxi finally arrived and dropped as off we had to wait in the rain for at least 45 minutes for the hosts to meet us. We could've been warned and at least stayed at the undercover train station before this. The apartment it's self in nice, very clean. But be aware of the many rules and fees that are not listed on this page. You are required to leave the apartment spotless, not a single dish in the sink or you receive fees. Not disposing of rubbish and recycling incorrectly results in more fees, to noisy.. more fees. This would all be fine if these rules were in the apartment listing, and you knew before booking. The mattresses were all uncomfortable, no real bedding is provided, only sheets. Fold out lounge extremely uncomfortable. You can pay extra for wifi, but it barely works so I wouldn't recommend it. The location was nice, but the cons far out way the pros. Would not stay here again.