Roberto’s place is immaculate and he takes a lot of pride in it; guest are asked to remove shoes and slippers are provided. Hardwood floors are covered with carpets and the kitchen counter is also protected with a metal mat. There are little reminder print outs all over the apartment in case you aren’t sure about what things are (umbrella, bug spray, emergent lights, outlets, etc) and detailed maps of the city are provided. Roberto has good recommendations (for us pizza and gelato) and he was a huge help directing us from the train to the apartment then to the airport. He met us at water taxi and helped with luggage and left us a bottle of wine. The check in procedure is lengthy as Roberto explained to us about the apartment and the city. We had trouble controlling the AC temperature and Roberto offered to come by and help but it was too late in the evening so we relied on the fan.