Lucia and Roberto were very cordial and responded to any queries promptly. The flat is tastefully decorated and recently redone. It basically looks exactly like the pictures.

We did have a few issues which bothered my mother and I a little - two were my own oversights.

For starters, there is no Wi-fi/internet which was an issue as I had to respond to certain emails. Some cafes do offer free internet but I struggled getting on most of the time. There is also no oven. I wanted to cook in the evenings but only having a hob, one is very limited so we ended up not eating much in the apartment. I had not noticed these limitations before booking. I just assumed that they were there since other places we looked at had them.

The flat is pretty damp and humid, particularly in the back bedroom (and I could not get the fan to work in the back bedroom either). The mattresses in the back bedroom were pretty uncomfortable (you could feel the springs easily) so I ended up sharing the bed in the main bedroom, which is better.

In the evening, my mother and I hope to watch television to unwind; however, 98% of the channels are in Arabic. There were a few in English but they were either dubbed into English (from Arabic) or were only news channels - all based around Africa and the MIddle East. Obviously, they are using an Arabic the satellite.

I am not sure if normal European channels are possible. Roberto supposedly tried to fix it but to no avail.

Though Lucia and Roberto were very pleasant and I liked the area, I would probably stay in another place on my next Venice trip. The downsides were greater than the upsides.