Paolo was great! He met us at the door and briefed us on the apt as well as the area. He was comfortable, knowledgeable and welcoming. We felt at ease knowing he would be available if needed. The location was perfect, close to the grand canal and water bus, with the train station and buses nearby as well. The accommodations were as presented and we enjoyed buying locally and preparing some of our own meals. Restaurants and other attractions were nearby and within walking distance, which is what you mainly do in Venice. It is tricky getting around, as the streets are narrow and all seem to look alike, I suggest a good map app of some sort, as maps are hard to follow..