Monica met us at check in and was very sweet and helpful. She instructed me how to make Italian coffee using their brilliant little machine. The unit is even lovelier than the pictures! The location is perfect for us. Very close to train station and to vaporetto stops and not too touristy. Very nice bathroom, comfortable beds, kitchen has been remodeled and is darling. Stairs can feel a little rough after the 3rd flight. But you only drag your bags up one time. Would definitely stay again.