Silvana and her son, Filippo, were wonderful from the moment we signed up for their apartment in January, until the moment we moved out in late September, 2014. Filippo met us at the Piazzale Roma where he hand-carried us through the maze to obtain one-month Venice Unica cards for unlimited vaporetto usage during our three-week stay in Venice. He then helped us carry our luggage and take the proper vaporetto to the apartment. This was followed by a tour of the area, pointing out important spots, like the best restaurants and markets. This was our third trip to Venice. The first in 1975 for 1 day, the second for 2 weeks in 2003, and this one for 3 weeks. The weather was great. Loved Venice. The apartment was like home. We cooked breakfast and at least lunch or dinner on a daily basis. The washer and drier were a major help. Excellent bed. I have nothing but praise for Silvana and Filippo and the apartment.