Valentina greeted us at the apartment and we were able to check in a bit earlier. The apartment is exactly as it appears in the pictures and in fact might even be a bit larger. The final staircase leading up to the apartment is quite narrow so a bit of a juggle with large suitcases. I was traveling with my husband and two teenaged children and there was ample room for the four of us. The location is great - very close to the Giglio Vaporetto and San Marco Square. Alessia messaged me later in the day to ensure we were settled in and everything was OK. Although we really didn't make use of it, the kitchen was well supplied. Two bathrooms are recently redone and very spacious (although not much counter space). Only two minor points were that we were only left 3 bath towels for four of us and were short on toilet paper so had to run out and buy some but otherwise everything else was great and I would highly recommend the apartment.