Rossella showed us some amazing Italian hospitality. What a sweet sweet lady she was! We arrived a little early into Venice but Rossella allowed us to come check-in an hour early so we could put our bags down. Her place was wonderful and depicted just as shown in the photos. She had some fresh fruit, cookies, water, and even a bottle of Prosecco waiting for us....incredible customer service! Gratzi Rossella, we had a wonderful time!