Massimo was the perfect host! Although we did not meet him in person, he was very prompt to answer any questions by email. Barbara and Luca were there EXACTLY when Massimo said they would be. Directions to the apartment were on target. The apartment was newly renovated and we felt right at home. Everything we needed was there right down to 2 bottles of wine! We really needed those bottles after a 24 hour delay of airline madness! We contacted Massimo about our delay and he happily extended our stay by one day with no extra charge!!! Who does that?!! We hope to return to Venice one day, and rent this apartment AGAIN!!!