First I believe this is a business more than your private residence. The company, Faville Tours, is certainly treating it, like a business. You can’t reach someone after hours and that’s not acceptable. We were traveling with a four month old baby. The power went out when it came back on a very loud the alarm was going off like crazy. This was at about midnight. There was no code to turn it off the alarm. There was nothing we can do about. Our last night in Venice our choice was to stay up all night with an alarm or turn off the power and have nothing to charge our phones for travels to the United States, the next morning. I tried to reach anyone, every number I had, and no one picked up. No one answered till we already left the apartment. Also you need to clarify that the balcony is not part of the apartment its part of the condo and multiple stair cases to get there. It is a shared space. I asked that question several times and wasn’t answered until already in the apartment. There’s a washing machine and you have no soap. There is a coffee maker with no coffee. There’s certainly nothing there are even a bottle of water as a thank you, us for renting the apartment. This is very odd most airB&Bs certainly accommodate to their clientele.
There is no air conditioner in the second bedroom hence you have to open the window and we were eaten alive by mosquitoes.
The ad stated it had a pull out couch but there were no sheets. Because of not having AC in the second bedroom we were going to sleep on the pull out couch. Unfortunately no sheets were left. I questioned them about this and they stated that will be rented for four people they don’t provide the sheets for the pull out.
Location was great I really love the area unfortunately the Airbnb itself was a disaster. And truly no one seem to care.