Mateo was very welcoming and met us at the water bus stop to take us to the apartment. The apartment was very nice and clean with 2 bathrooms which is always a bonus. It is in a great location with lots of restaurants, shops and market at your doorstep. The only negative is that it was really hot when we were in Venice and unfortunately due to heritage restrictions there was no air conditioner. There were fans but didn't do enough to relieve us from the heat. Apart from that would recommend it.