Firstly, we couldn't get in touch with the host. She accepted our booking but no reply. It was 3 days before our arrival and still no reply, so we contacted the airbnb and they contacted the host and then the host replied with the info of who we need to get in contact with to get our keys. The airnbnb was great sorting all this out. I contacted Chiara who's info I got from the host and worried incase she wouldn't reply aswell as it was 2 days before our trip. But Chiara replied to my email in less than 10 mins and I was able to talk to her continuesly about the apt and arrival info. She was great at communicating with us. The apartment was very clean and spacious. And it does acc lool like the pictures. The only problem we had is that there were no quilts? Just a blanket to sleep with that had an unpleasant smell. There were thicker quilts in the cupboard but they had stains on it and no cover sheet. And also it got really cold at the apt at night. On arrival we met with Chiara who cleans the apt and she was very lovely, she provided all info about the apt and shops and buses that are close by. She was very helpful and was only a message away. Overall, the stay was great, it just needs better quilts with sheets on it.