Francesca was incredibly helpful and kind. She offered advice and help and so much nice attention about our difficult late arrival and need for late check out. Nothing was a problem for her to arrange and give advice about. The apartment is just as described but the bed is surprisingly larger than you might expect..it's great! In fact, the whole flat is bigger than you expect from such a location. It is close to great pizza and 2 seconds from the square. It was a perfect stay - and I do recommend taking a taxi from the airport upon arrival right to the hotel door next door to the apartment - it makes a great impression and it's so easy!