Although we were in contact with our host while on the waterbus, we still waited outside of the apartment for 45 minutes before someone came to give us keys. The woman who came was incredibly nice, she gave us a lot of advice on shopping and places to eat, and showed us all of the facilities of the apartment. The apartment was very centrally located and only two minutes away from a waterbus station-- which was a major plus for us. However, we did find the apartment to be a little bit dirty (the towels smelled humid, the floors were a little dirty and so were the bathrooms).