Check in was super easy, and nice. When I had questions later, I was able to text or call and get quick answers.
The location is awesome - 1 short block from Rialto with many restaurants, shops, grocery stores, ATMs, and a vaperetto stop either just out the door or a block or so away. The square below is bustling, and one evening we had a lovely violinist serenade us while busking just below. The apartment is very quiet - you just close the windows and the outside noise disappears.
The place was just perfect for our 3-generation family of five. We really enjoyed the apartment. It was very clean, and we had a lot of space. The large living room/dining room and bedrooms gave us a lot of space to spread out. We found the beds very comfortable. Two bathrooms were great, and we did use the washer for a few loads of laundry during out stay. We didn't cook much, but the kitchen and dining room were very comfortable for simple breakfasts and heating up left-overs. My folks are older, so the elevator worked great. They just had to navigate 8 steps.
I would definitely stay here again and recommend to friends. Only surprise was while staying in mid/late September, there was one cool night, and no heat until mid-October. But there were plenty of comforters, so we were warm.