Alice's Apartment was clean as shown in the pictures. But, the stove wouldn't work and there was no hot water for bath. We had to take shower in cold water. When we checked in, we were told to use very limited hot water. When I messaged this to the house keeper, she did not message back. But, Alice was apologetic about it and said, she will speak to the building owner. But, nothing was done and all 3 days, we ended up with cold shower.