The key handover arrangements and directions worked well. The place was warm and there was plenty of hot water and a spacious walk in shower. Casa Sofia is in an excellent location with no step access from the convenient vaporetto on arrival. There are a lot of stairs to the apartment but not too steep or twisty. If very comfortable beds and squashy sofas are your thing this might not be the apartment for you but it scores so highly on other counts we would certainly come again and recommend it to others. A microwave oven/ grill would be a good addition for the future. There was a vast library of CDs, an excellent selection of guide books and maps and Paulo spent some time on advising us. Thanks Paulo.