Chiara has a folder with papers which is to great help for her guests. It contains all the basic information you may need, including a map with points of interest near her house which we found very useful. Before and during our stay she was good with communicating and helping our needs. The best thing though was the fact that she gave us a lift from the airport after we had returned our rental car. This was not something that we expected of her which goes to show how good of a host she really is. All in all, I have a hard time imagining a better host. AMAZING!