I don't usually delve too deep on my Airbnb reviews, but feel that I must for this listing, especially for folks looking to stay here in the future. Unfortunately, I am disappointed by this stay, despite the positive reviews left on this Airbnb listing (Brown room in Venezia). Immediately upon entering the room, it smelled strongly of cigarette smoke which was shocking since the listing on Airbnb said it was a non-smoking room. Even after two days of staying in Brown room, the smell did not dissipate and only improved slightly after keeping the bathroom closed (the strongest smelling part of the unit) and opening the windows.
I reached out to my contact Arrigo asking him about the smell of cigarette smoke, and he dismissed my concerns, with his exact words being, "I called the cleaning service and they confirmed me No smoking smell in the bathroom. Enjoy Venice!!." This was not what I wanted to hear, especially since my travel partner has asthma and the smoke can cause difficulty in breathing. Fortunately we were only staying for two nights. I can't imagine booking this place for any larger length of time and having to stay here day in and out.
It's quite disgusting and horrible that Halldis lets folks smoke in their rooms and then say nothing of it/denies it while listing on Airbnb as a non-smoking stay. If you are going to be out and about 90% of the time in Venice, maybe this is the place for you.
Outside of the smoke, the room was nice, as advertised in photos. The only other thing I did not care for was being in contact with three different people upon booking the Airbnb. Immediately after booking I received a message from Jana, then later through What's App a message from Arrigo seeking information regarding arrival times, then passed off to 'Mrs. Manu' for checking in. It was sketchy to have to deal with three different folks from booking to check in. Unfortunately I do not plan on ever staying with any listings related to the Halldis group again.