While I never met Giusy during my 4 night stay, we communicated via text a couple of times and she was always responsive. The room is one of 4 on a level about 24 stairs from the ground level via a common entrance. (keep your bags light!) The room I stayed in is just as pictured, even better since the 'mood' of Venice can only be felt in person! It had all I needed; was thoughtfully decorated, clean and had a lovely view. The room can be serviced each day, if you like. Small toiletries were left (soap, shampoo and a cap) as well as a hair dryer in case you want to pack a bit more lightly. Breakfast is served by 8 or 8:30 each morning and included DIY Nespresso or tea, bread, croissants, meats, cheese, yogurt etc. The tables in the common space are set for each party staying. So, there is an opportunity to 'be with' other guests if the timing is right. The table setting included juice and fresh fruit as well as a gorgeous view of the homes across the way. There is a lot of reading material available so feel free to leave your guidebook at home, Giusy has many in varying languages. One added bonus I hadn't expected; a safe. I was traveling with my laptop and knowing it was locked while I was out was helpful to my mind! I would describe this place as a B & B that also uses Airbnb as a service outlet. Privacy was like that of a 'regular' B & B and without the strong feeling that you are staying inside someone's home. Although I do think Giusy and her family live on the property. I found that when needed (I thought the sink was clogged, it wasn't...or when the nespresso machine jammed) she was responsive personally or via her staff. I'd stay here again for sure. It's a 5 minute walk from the Madonna D'ell Orto stop on the Alilaguna ($27 EU round trip from VCE) and incredibly convenient when wandering Canneregio or accessing Strada Nuova. One other thing for planning what you pack: Remember the bathroom outlets (not common in EU) are different than the rest of the space - be sure if you pack an adapter, it will fit! There was one outlet completely open in the room which I found sufficient for charging my phone, computer and batteries using a regular US to EU adapter.