Stefano contacted me several times before we arrived and made sure we had all the necessary info. Finding the apartment was simple as it is located across from the hospital, our water taxi took us right there. It is in a nice quite area and the balcony on the canal was awesome, we wished we could have spent more time on it! He has a video that shows exactly how to get into the gates and use all the amenities in the apartment, very helpful. There was even a nice little food and beverage gift waiting for us when we arrived! We would definitely recommend Stefano's place.