Laura is SUPER nice and accommodating. She met us at almost 2200 at the vaporreto, 6 hours later than expected due to a flight delay, and then still walked us to her favorite restaurants, bakery, gelateria and coffee places. We also had some international phone issues and thus messaged her through air bnb and she called us almost immediately. She took us through the apartment quite thoroughly, making sure we had everything possible we would need. The apartment is very clean, has laundry with soap and our showers were HOT. it was a home away from home. The apartment is in a fantastic location- 5 minute walk from the Rialto market and bridge, and the vaporreto stop is 5 minutes from the train station. It was also far enough removed from the touristy areas of Venice, making us feel like locals. We can't wait to return!