We didn’t end up staying at the Palazzetto Pisani as they were fully booked due to the film festival and were unable to communicate with us by phone as they had an incorrect phone number for me and when I called there was no answer, and for some reason they could not contact us through Airbnb to inform ha about the situation- so when we arrived they let us know they had kindly booked a room for us at a hotel with similar ranking which was close-by.
It wasn’t what we had planned for but it turned out well.
I do believe that it would be useful for hotel reception staff to have access to the Airbnb account to be able to communicate through the app if such a thing happens- as that is part of the app’s policy.
Other than that, the hotel staff were very friendly and helpful.