Elena was amazing!! She sat with us and told us all about Venice and showed us places to go and visit on a map. Her suite is literally in St. Mark's square you couldn't get a better location if you tried. It is comfortable for 2 people :) very clean and beautifully decorated. She had tea/coffee & biscuits if we wanted as well. She was flexible with check in & out which we really appreciated. We had an amazing stay and hopefully we will be back again soon :) You will not be disappointed with this place. My suitcase was big (we were travelling for 5 weeks) just took some extra time to get up the stairs :)