This is the first time I write an unsatisfied review for Airbnb. During my 2 nights stay, I had never met the host Michela. Andrea met us in front of San Marco Square. He explained to us that Michela is only a face in the Airbnb listing and an online sales agent. He dragged my wife’s suitcase all the way down the stairs just like garbage cans. It was not very polite.

Following are something I did not like:

1.The cover photo on the Airbnb listing is actually the other hotel. We stay at a next door old building with strange smell.
2.The so called “welcome breakfast” is some expired biscuit and coffee bean in the room.
3.There was only very tiny air when I turn on air condition. You can hardly feel any cold air. I wrote a message to Michela regarding this situation. No response. Andrea advised us not to open the window because of a cat in the neighborhood.
4.There are some mosquitoes in the room. I tried to terminate some with blood. It was bothersome at night.

Andrea asked us to leave 10 Euros of City Tax in the room when check out. I double check my Airbnb invoice and reservation confirmation and could not find the information regarding this additional charge. I thought it maybe the tips for the service. We left 10 Euros on the table.