We had a really unfortunate experience. The key for the main gate didn’t work, as the lock had been changed. The company refused to have known anything about it. (Which is a bit curious, because the woman who welcomed us to the apartment, must have had a key, and therefore had hers changed when the lock did)
But never the less, after we inform the company that the lock for the main gate has been changed, and that we can’t get in to the apartment, 3 and a half hours pass before we get a solution.
Our correspondent tell us that we have to get the key to the main gate from the mailbox, and the key for the mailbox is in the apartment. No one can come and open for us, so we just have to wait until another person needs to get in or out. The company suggested to ring the neighbors bells. Nice.
When we finally get to the apartment, there is no key for the mailbox. We looked everywhere, and as we yet again contact the company, we get this answer, and I quote: “The owner said she can’t do anything and the key was in the house (…) we can’t do anything”.
We where then stuck in the apartment, where only one of us could go out, so that we could let each other in.
The apartment itself was nice, but the floor on the bathroom wasn’t really clean and the fridge had half eaten vegetables in it. Overall 2 stars.