Great communication with Tommaso, we asked him a lot of questions as it was important to our families at home and to us ( 2 sisters) that we had a safe journey to Italy. He calmly answered all requests, made sure we were met by his very nice older children. House set up well and feels very safe. Off of room is a balcony that looks out on green space with large shade trees and grass. The bed is comfortable, bathroom large with great tub. He let us do wash and WiFi worked well. Tommaso went out of his way on a busy day for him, to ride the tram with us so we could feel comfortable to catch our train very early the next morning and meet our connection for a trip through the Swiss Alps. It worked like clockwork! Thanks for caring!