Jaky was very personable and welcoming - even meeting me at the dock where the vaporetto from the airport dropped me off and walking me to the apartment! He was available to answer any questions and checked in on us periodically to make sure all was going well. The apartment itself is exactly as pictured/described - clean, large, nicely decorated, and with all amenities (towels, etc). It is in a perfect location. Very close to San Marco, multiple vaporetto stops, great food and shopping, and easy to find - even considering the many alleys and nooks and crannies of Venice! It was really a perfect stay in every way.