I have spider phobia so I am very precautious of where I am staying, so the reason I have choosen the apartment was it was clean and regular roof that is why I was willing to pay 293 euros for night. And I also asked mentioned the owner that if the cleaning person could be aware of any spiders just in case
And she agreed however when I arrived
The roof of the apartment was completely different, it was all dark wooden.
And I told the owner that I could not possibly stay here and wanted to cancel and get my full refund and she told be that she was sorry and she agreed to give my refund.
I couldn’t get close but I also saw alive and dead spiders and also spiderwebs through the ceiling.
Host received a payment of 293 also with a cost of cleaning the house where I found dead and alive spiders and spiderwebs (so much for cleaning…). Host also received the payment for the house she had put up on the internet, the pictures were misleading therefore I was scammed. I didn’t paid 293 euros for the house I checked in I payed for the house in the pictures. This is not a minor inconvenience, the fact that the bath handle was broken is a minor inconvenience however misleading people with different pictures is a very major inconvenience especially after I payed for the train ticket to Venice, movie tickets I couldn’t use for venice film festival, another ticket I could not get the chance to use to go back from venice the next day. And another ticket that I had to buy last minute because I had nowhere to stay in venice, became of her misleading pictures.
She agreed to give me the full refund, therefore I have left the apartment. She sold me a different house and then agreed to give me my requested refund however after I checked out from the apartment she only wanted to give 137 euros, not the full refund. So I got scammed the 2nd time as well. And airbnb assistant didn’t helped me at all I send every pictures, and messages screenshots that where you can see she agreeing to give me the refund but Airbnb assistance told be that they cannot force the host to give me a refund… As Airbnb it is their duty to check the credibility of the host, and this host is a “super host” which makes them credibility questionable as well. They had the ability to make this awfully happened experience right but they didn’t even tried.
I am a student who did all these expenses in order to attend the film festival however, find myself alone in the city I do not know, without a place to stay and not being able to attend the festival.
They forced me to pay for a service I did not receive which caused me to cancel all my plans that I have payed in advance.