The agent was very efficient and all the arrangements went smoothly. The apartment was terrific. We knew that the buildings in Venice were old and worn out but the beautiful decor made the apartment a destination in itself. The fabrics are top quality and the interesting collection of furniture, art and objects makes staying in this apartment a pleasure. I had read that the bathrooms needed updating but they were fine. The location is good and the internet connection was better than our 5 star hotel in Rome. The funny little alley leading to the building and even the somewhat daunting staircase and creeky floors all added to the adventure.