Paola was fantastic. She provided detailed instructions on how to get from the airport to the flat and was waiting for us when we got off the Vaporetto at her stop. They gave us a good walk through for the apartment. Not sure if the washing machine for clothes was working or not, but they didn't show us how to use it, so we avoided it. Everything else in the apartment was as described, good size, working AC, clean, nice, and great location. We really enjoyed the location as it was very central making getting to any part of Venice quite easy. There were good bars and restaurants very close as well. Was also very nice to have a small store right next to the apartment for general food/wine/cheese needs. We did have a plumbing issue with the toilet but Paola was extremely responsive and got a plumber out to fix it immediately. Her amazingly quick response was fantastic and very much appreciated. I would suggest to anyone to book this apartment.