Leonardo was very nice, but we had a bit of a problem with flexibility where we couldn't check in until 6:30pm, and had to check in our bags at the train station and paid extra for it. Also, it was mentioned that the location is "walkable" from the train station, but only if you have the strength and patience to carry it over a lot of stairs (canal bridges). I wish he would have emphasized this further, and gave us clearer instructions. Also, his housemates don't know about Airbnb, which made it a bit awkward for us. But they weren't too much of a problem. The room was clean, but small, but that's to be expected in Venice.