The arrival was not the one I expected. The elevator was broken and I had to carry 06 heavy luggages to the apartment on the 4th floor, since we were 06 adults, where 04 had more than 70 years old and they could not handle that much weight through the stairs. The lady that opened the apartment for us was not aware of that and called the elevator maintenance that was supposed to be working at 24 by 7 mode. However, the attendant informed the mechanic would only be able to go to the building on the day after, around 07:30 AM. So, I was expecting to have someone indicated by the apartment owner to be there in the morning to open the door of the building for the mechanic get into the building. What was my surprise when the lady mentioned above told me that if I wanted the elevator fixed, I should go down to open the door for the mechanic!!! So, after flying for more than 17 hours, carrried up 06 heavy luggages for 04 floors, had to go down on that night (we arrived in Venice around 09:00 PM) to eat something on the street, went up again to the apartment around 01:00 AM all by the stairs, I had to wake up at 07:30 in the morning, go downstairs to open the door for the mechanic that came on a Sunday morning to work (thanks a lot to the little italian mechanic!!!) and go back to the apartment, without receiving not even a "thanks for doing my work" from the apartment owner!!! That was really disapointing, to say the least, since none of this should be my responsibility/burden!!! Besides this, I confirm the same apartment pros (location, space) and cons (shower, noise) indicated in previous reviews.