From booking to setting up arrival transportation (in Venice this is a must!), to meeting us at the dock, walking us to the apartment, and talking about the city, Irene is a class act from start to finish. Her communication, across languages, was fantastic. She was available to help with minor things like where to get basic groceries and setting up the water taxi to get to the apartment. She made us feel at home and helped plan our time in the city. If you can book time in this location, I would make it a "must" if you plan on spending time in Venice.