Francesca’s place was perfect. We received detailed instructions on how to reach the air bnb and check- in, which was a breeze due to being able to arrive at any time. I first messaged her on the train on my way into the city center, and she responded very quickly. She also checked in with me during the stay to make sure everything was going well. The apartment was Very clean and spacious and had everything you could need and more . ( I stayed with my parents a family of 3 ) and still had an extra bed . A-C, WiFi and elevator worked great . The great thing about this apartment is it comes with a bonus , use of the concierge at the hotel which is just down stairs the Airbnb . Venice can be a bit intimidating especially if you don’t speak Italian. We were given a free tour via water taxi to the Murano glass factory where it’s optional to make a purchase when you arrive. Also we were able to book the water taxi to the airport and be picked right at the hotel with all our luggage . The location is ideal as there are many great restaurants and shops right downstairs as well as a grocery store where you can purchase wine cheaper than at the restaurants . Also literal steps away from St. Marks square and all its museums and attractions. The only items my family and I had to purchase ourselves were laundry soap and milk which was no problem. Will definitely be staying here next summer when I am in Venice !