A bit impersonal, not sharing someone’s home as we usually do, but a good experience nevertheless. The apartment was shared by three couples, and was clean and generally well equipped. A small negative was only being supplied with hand towels, but this was not enough to spoil our stay. Bao introduced himself and then retreated, but made it clear he was nearby and available if we needed anything. Bella’s communication was outstanding. the best I have experienced. Contact was regular and emails were answered quickly, clear directions were supplied and also plenty of helpful local information. The rooms were a 5 minute walk from the station, and restaurants etc were nearby. Location was very convenient - about 12 minutes from the station by bus to old Venice.