Roberto was great at staying in touch and keeping us informed before our visit. He answered all our questions and we knew exactly what we needed and where to go on arrival. As there were some last minute changes to our booking, he was very accommodating and there was even a birthday cake for our mother's 70th birthday. The apartment was clean and had all the furniture and accessories required for a luxurious stay. Seeing the boats on the canal was an added bonus as the children loved waving to the boatsmen as they paddled or motored past. The court yard was perfect for breakfast and afternoon apperatif, added by the sound of water lapping on the canal steps. The location was ideal, quiet and serene down a small alley yet close to restaurants and the exciting activity of Venice. We are already planning our next trip back to the same apartment!