This is the most disappointing experience we have ever had with an airBnB host.
There was no hot water for the duration of our stay as the boiler had broken, meaning we couldn’t shower at all. There was no offer of alternative accommodation at all and we feel more could have been done to get a plumber out sooner to fix the problem.
Breakfast was advertised on the listing but not provided, meaning we had to spend extra money to make sure we had food for breakfast every day.
The checkout time on the listing was 12pm but we just received a text from the host saying we had to check out at 10am as the next guests wanted to check in early.
As there was no boiler there was also no heat. Bad weather kept us in the apartment one day and it was so cold that we had to use the blanket and quilt to stay warm.
The oven and dishwasher had been disconnected and were being used to store food and other belongings, meaning we could only use the hob. The dishwasher would have been very useful as there was no hot water.
The neighbours were also quite hostile, we returned home after being out all day and evening to a note stuck on the door saying we were too loud on the stairs and closing doors. There are 29 wooden stairs, they creak - the only way to make no noise on them is to fly. The main front door needs a bit of force to close, otherwise it doesn’t shut. All our host could say in response was that she had told us the neighbour was sensitive to noise....which at no point had she actually mentioned.
The host had also left her jewellery lying around the place which just made us uncomfortable as it felt like it was left out to test if we’d take it or not.
All in all this was the most stressful, uncomfortable and disappointing experience that really affected our entire break. We ended up leaving first thing in the morning on our checkout date as just did not want to have any encounter with the host.