Roberto treated us like family. He made sure we knew what vaporettos to take and was even worried when we were delayed arriving. Such a gentleman, he is kind and polite. The room was super clean and the breakfast was perfect. I love the local fruit and yogurt selection. The location is in a more residential area which we prefer. It is only a 20 minute boat ride to the center of everything. The A.C. works wonderfully on hot days. The en-suite bathroom has plenty of hot water. I want to come back again!