My friends and I had a lovely stay in Venice and appreciated the comfort and safety of this apartment. The apartment was very nice, in a great location, and very clean. A warning to other travelers, the apartment is on the fourth floor and there is no elevator. This was a struggle for my friends and I only at first when we needed to drag our 50+ pound luggage up the stairs. But that is out of the hosts control so we understand. The heater stopped working after the first day and the temperature in the apartment dropped, my friends and I were not given instructions for the heater so we endured the cold. The wifi stopped working after the first day as well, which was frustrating as it was important for us to reach our families to let them know we're safe and okay. We ended up having to use our international data and that gets expensive very fast. The host told me that a women named Sylvia was going to be meeting us and helping us check in to the apartment, but instead a man named John Carlo showed up and hurried us in. This would have been okay but it also would've been nice to know who was actually going to check us in as we are three young girls and we want to feel safe. John Carlo seemed irritated and rushed us through the check in process. Other than that we had a lovely time and thank you to Cristina.