Let me start by saying that the property was very nice and in a very convenient location. The experience of checking in was not optimal. First, Marina would not allow checkin until 3pm, which seems late. And we arrived in Venice at 9am. I knew this ahead of time, so it is hard to complain. However, the checkin process required us to meet her at a nearby waterbus stop. This meant coordinating an exact time. In our case, we had to store our luggage at the train station for the day. So meeting Marina meant interrupting our sightseeing, taking a waterbus back to the train station to get our bags and then waterbus to her nearby stop. This process consumed nearly 2 hours of our day, and since she would be standing at the stop waiting for us at 3, it was time sensitive. Checkout time is 10 am, so there was no one in the apartment all day. However, she was unwilling to allow us to store our bags there for the day. As well, she lives next door, where her son was home all day. Yet she would not allow us to store our bags there either. In fact, the most frustrating part was that she DID offer to allow us to store our bags, but only of we agreed to checkin at 6:15pm. So she WAS able and willing to store them, but only if we provided her some additional concessions. I have no idea why she wanted us to checkin so late, but this would have pushed all of our plans for the rest of the evening waaaay too late. (we had dinner and a concert scheduled) The checkout process was exactly the same. My wife asked if she would be willing to allow us to store our bags in the EMPTY apt, or with her son next door. And she said yes, but only if we were willing to checkout at 8am. Ridiculous. So, we had breakfast, showered, packed and checked out at 10, then off to the train station to store bags again and then back to Venice for sightseeing. This is the least accommodating owner I have ever encountered. Additionally, while we were in Venice, she sent me 21 messages through AirBNB app. Includung 3 within 15 minutes asking why I wasn't replying to her, after which she called AirBNB who called me to tell me she was waiting to hear from me. I had sent her a message that the air conditioning wasn't working. She replied that she would have someone look at it, then sent another asking why I wasn't replying, then another , then another. We were touring a church at the time. Her last email ended with telling me to , "Remain available in real time for any need". Really? She did send someone to fix the air conditioning, and it worked great the 2nd night. While she tried to tell me I had not pressed the correct button,...