Overall I rate our experience of this apartment very highly. There was someone to collect us from the nearby waterbus stop who gave us smart advice we relied on several times. From the apartment you can walk almost anywhere in Venice except for Dorsoduro so it is situated perfectly. Everything in the apartment worked and there was even an iron which you don't always find. I would recommend finding other arrangements for baggage than the offer of 10 euros because it is really far to walk with cases (a typical Venetian problem which I guess people just live with). The apartment is just like in the pictures really and it really is in the heart of Venice without a doubt.

Michela was kind and courteous although I only dealt with her by email. This turned out to be very efficient anyway.