Communication with Marcella was excellent. I had to make a last minute change in arrival day due to my airline cancelling my flight and Marcella was completely accommodating. She met me at the vaporetto stop which is close to the apartment - no bridges to cross with luggage. The location is excellent for travelling to and from the airport as it is the first stop in the historic center on the Alilaguna blue line from the airport. The apartment was just as described and shown in the photos. Marcella provided all the basic necessities in the kitchen and bath. There were nice large towels for showers and extra towels as well. The washing machine worked well and detergent was available. The entire apartment was spotlessly clean. The shower had good water pressure and there was plenty of hot water. The A/C worked well and there are 2 units in the apartment. The wi-fi was slow even after rebooting the router. The location is quiet in the evening. The apartment is up about 10 steps from the ground floor - enough to be above acqua alta flooding but not too many steps to be inconvenient. Marcella checked in with me during the trip to see if there was anything I needed and was flexible with check out time as there was nobody arriving the day I checked out.