We were two related couples spending 2 nights in Venice and the communication with Roberto from the start was excellent. We had a last minute arrival issue when two of us got stuck in London and couldn’t board the plane so I was able to let Roberto know that I was sending the other couple to meet him without us. He was very, very helpful with all of our questions and the apartment was everything we hoped for. It was very clean, great hot water pressure, comfortable beds and easy to get to from the water taxis and out from the train station. We would definitely stay there again. Our only regret is my husband and I didn’t get to meet Roberto because we had to catch our train.