Elisabetta was great with communication. We had several text messages to coordinate with our arrival and she was quick to respond. Her friend Paolo met us on arrival and helped us get settled. We were only there for one night but wish we could have stayed longer. Elisabetta's apartment is in a great central location, nicely decorated, nice and clean bathroom and even has a washing machine although we didn't need to use it. The only things that could be a little of a concern for families is that the location can be a bit loud in the evening/night because it is next to the teatro. It didn't become much of a problem for us though. The beds are definitely very firm and the sofa bed is squeaky. It was a nice place in a great location and that's exactly what we were looking for! Thank you Elisabetta!