What an amazing experience! Stefano was very helpful; he provided a booking website for a great parking garage that got us a discounted rate and he worked patiently with us to check us in as we arrived two hours late due to terrible traffic. He scheduled a water taxi and kept them updated as well so they we waiting when we finally arrived to take us to this absolutely beautiful apartment. It was close to really nice restaurants and grocery shops so we were able to cook for ourselves a few nights as the kitchen is more than adequate. Most of the tours were at most a 15 minute walk and gondolas depart from a block away and are always gliding past the apartment windows. We will absolutely recommend this to anyone, we will definitely book this again in the future.