I want to write this in english because I think is important to the majority of the interested people in this aparttment, can understand what happened to me. I travelled from México to Italy, I booked 4 months ago this appartment, I payed and i send message according hour and Day of my arrival to Massimo and he never answered, airbnb confirmed my reservation. When I arrived, I rang several times and nobody opened the door. He answered my message a hours after, my point is that is amazing the lack of formality, because I did everything that was my responsability and that forced me to booked an hotel for that night.