Positives:
The host has a wonderful place. Classy, wooden and marble floors, great furniture, comfy bed and beddings, amazing terrace, kitchen with almost everything you need, another terrace in the kitchen, lovely for ventilating the place naturally and feeling the crisp clean air of Mestre. The neighborhood is amazing with all that you need to experience Italy nearby, amazing bakeries, cafes, a fish, vegetable and cheese market (Mercato di Mestre at Via Antonio Lazzari) at bargain prices, and most of all transportation hubs at every corner, from buses to trams to electric bikes. And the ticketing station is nearby.
Negatives:
The owner has a fine print of making us pay a fee of 40 euros of check thing in after 8, we were due to arrive at 8.05 and the owner did not allow us any leeway with this when we were communicating with her beforehand, and it is such a steep and unfair price to pay. This fine print is also written right at the bottom of the description in a non obvious place.
She provided no guides or any kind of assistance as to the attractions of the area. When we asked the check in person for any recommendations again no particular advice or local knowledge was given.
The wifi was extremely poor and the paper with the info was hidden somewhere. We had to access the router and guess the meanings as they were in another language.
There was no welcome pack containing toiletries as we were told and when asked about this on several occasions, either the owner was slow to respond of repeatedly told us it was somewhere that did not exist.
The host is slow to respond if she responds at all. The shower did not drain well when using it which was unpleasant. We asked the owner about unclogging it. No response.
We needed to know where to take the garbage. No response.
We suggest this place only for the flat and the location but not for the host. It feels like you’re not welcomed as a guest but truly and only a customer. And that’s not right since staying in a place with new people, a new language and a new environment requires a minimal level of support and also response though texting.