The apartment is just like in the pictures, nothing more, nothing less.
They let an apartment book with instructions, they should add a couple more (stove and washing machine), the information about tours is really confusing
They are not as supportive as they say, they told us to keep our baggage, but after a while waiting for their answer, they never answer to our request and we decided to leave the flat.
If you have a question while you're at the apartment, the time answer is too long, probably you will find out a solution before they answer.