I will start by saying that if you are going to arrive during “normal” hours you’ll probably be ok with her since she requires a 30 minute arrival window and is very strict about check out. She actually arrived 15 minutes early to buzz us and let us know she was waiting on us.
So we drove to Rosy’s place from Rome and notified her that we would arrive around 9pm which is the latest we could arrive without being charged extra. Upon arrival, Rosy told us that she could not come upstairs to show us the apartment because her car would not lock. Didn’t think any think of it at the time, but once upstairs we noticed that she didn’t leave any direction for anything in the apartment. This included how to turn on the heat, the WiFi, extra towels and blankets (which there weren’t any).
We left shortly after arriving to get the 6 euros that the city charges for tourists and get pizza. Once back, we tried to turn on the hot water for the shower and the heater since it was around 55 degrees in the house and couldn’t figure out how to. The shower kept just spitting out freezing cold water. Again, there was no direction with anything in the apartment. It was 11:20pm at this time and I’d sent her three messages via Airbnb app asking how to turn on the hot water and heater. I then called her and after the third try she woke up and answered and answered all of our questions.
Upon arrival, the bathroom smelled of cat urine. It looked pretty clean, but smelled terrible. Also, there were no extra towels. We wanted to wash some of our things and had to dirty one of the towels intended for drying us off and share the only other towel available for us.
The WiFi never worked in the apartment even after resetting the modem and having to search around for the password. I never received a message back about this either.
The bed was very uncomfortable and didn’t even have a fitted sheet on it. The bedding she gave us didn’t fit the bed and was too small. She left two small throw blankets for us to use which were warm, but I was disappointed that she couldn’t be bothered to at least have bedding that fitted the bed like the pictures had advertised.
At check out, she arrived 15 minutes early. We’d requested for a later check out, but she denied us this and instead bothered us before we should have been out. We were out at 11:05am and she immediately asked my boyfriend to come back upstairs with her so she could do a walk through to make sure that we didn’t “accidentally take anything of hers.” She was very pushy and not understanding or polite.
The apartment had everything we needed for the night, but it would have been nice to have had a walk through at the beginning so that we didn’t have to call her and wake her up to find out how to work the heater and hot water heater.
Advise: make sure you have everything you need including access to the WiFi before she drives. Also request extra linens. Or just stay somewhere else