Giovanni made our stay very welcoming and pleasant. He wasn't able to meet us at our water taxi stop when we arrived from the airport so he had a very kind woman help us back to the apartment. She greeted us immediately once we arrived at the stop. After we arrived at the apartment, she went into detail over the layout of the apartment, our area of Venice, and explained how to use appliances and other things that were different compared to American homes. We found waiting for us delicious Venetian cookies on the kitchen table. We loved that added touch! Giovanni was able to pop in after getting off work to explain a few more things like the window shutters. He even made sure to go out and buy a blowdryer for us to use per request, which was an added bonus. He was extremely easy to get in touch by text message during our stay. As for the apartment, it was a decent size, in an absolute fantastic location, and had all the appliances we needed. It was a 10 min walk to both Rialto and San Marco in either direction. Right outside the apartment there was an fantastic pizzeria that we ate at each morning serving great coffee, freshly made juices and pastries, and of course pizza. The apartment itself was nestled behind a church on the second level and had a mini terrace allowing room for two people and a clothes drying rack. It was very quiet at night and we felt very safe as there was a large outside door leading to all the apartments and a thick door to our personal apartment with many deadbolts. We did have to contact Giovanni to adjust the refrigerator because it wasn't keeping our food items cold at first. We loved how cold the AC got at night, especially during August. The bathroom was very small and I wouldn't recommend it to heavier set couples, but no complains ourselves as we're both slender. The tiny washer was located in the bathroom which doesn't make the space issue much better. Aside from the minor issue with the refrigerator, our only complain, which may not affect future guests, is we had no WiFi which was promised in the listing. Apparently there was an internet outage, however it never resolved during our stay which was a bit frustrating. Overall, our experience with Giovanni and the apartment was good and I would recommend it to others, especially for its location.