The flat was everything represented---and more! Our host, Ivana, provided us with emailed information beforehand that was most helpful in making our arrival comfortable and very smooth. Our onsite host, Vicki, was waiting for us with a big smile and hello. She filled us in on the flat, showed us where everything was, in short, made us feel absolutely at home! Response to our emails and/or phone calls for additional information during the week were met with pleasant, timely and accurate responses. The flat was beautiful, clean and comfortable, on the 5th floor with a gorgeous view of the Giudecca Canal and the Southwest end of Venice itself.The kitchen was great, the bathrooms(2) very nice, living space perfect. We heard not a sound during our stay. There was a bottle of Prosecco, coffee and milk that Ivana had left to welcome us and it was a lovely gesture. I would highly recommend this flat to friends.