We had a great stay in Venice. The communication was very efficient and pro-active. As we arrived very late they arranged for a water taxi. Someone was waiting for us to give access to the appartament and had provided milk and some breakfast so our son would have something waking up early the next morning. That was very thoughtful. Check in was smooth. The apartment is as described very clean and in a great location. Very friendly and available staff to help with any questions needed. It made our stay in Venice wonderful.