I never met Jean-Luc, but there was someone to meet us at the Rialto Bridge. We coordinated with this person's spouse by text before our arrival, and the person was there to meet us about 15 minutes after we got off the boat. He helped us with our bags as we walked a little over 5 minutes to the unit.

The unit was a nice size, clean, in good condition, and was nicely appointed. It was close to many of the main attractions, but far enough away that it wasn't crowded or noisy. Very good value for money. I would absolutely recommend and consider staying here again.

However, I would not recommend this unit for anyone with mobility issues, as it's a walk-up and some of the stairs are old and a bit slippery. I had a bit of an incident, but I am young and in decent shape and was lucky to escape with only minor scrapes and bruises. Just take your time with the stairs and be careful.