Sister rang us whilst waiting for water bus which was nice and arranged to meet us at Hard Rock Cafe at a certain time we got there then but had to ring again so 10mins in cRome me with 2 children not ideal. But greeting then, help with baggage round the corner and up three flights of stairs. Then excellent introduction to apartment area and advice. Given a map and marker with advised restaurants, sites to visit etc. Apartment was fabulous. Very close to St Marks Sq & in reality even better than photos. Unfortunately building work meant noise banging etc started at 8am & work men looked directly into one of the showers (other shutters on that side closed all the time) but we were out and busy all day. Great location, lovely apartment, friendly and relevant welcome. No plastic cups/plates etc for children which would be useful, small thing. Took most of the advice on activities which was spot on! Had a magical time with 2 children, memorable fabulous stay. Thank you