Fantastic location for exploring Venice on foot. The place to collect the keys was very easy to find and could even be made easier by explaining it is right behind bus station. The key collection was quick and simple and the customer service here was excellent. The staff were very helpful and friendly and we were also able to leave our bags here until the room was ready for €4 per bag. The directions to get us to the apartment were nice and simple. The apartment pictures do make the apartment look aesthetically better than it is but it was clean and comfortable and perfect for what you need when you are out most of the day. Any help we needed during our stay was also very quickly responded to by email, making our stay easy. Thank you!