The overall experience was wonderful. My family and I stayed at the Rialto Suite 1620 and was nothing but positive. We took the wrong waterbus and got off on the wrong stop but Rebecca met us at the other stop and walked us to the flat which was really nice. Lara reached out early before our stay to make sure we knew how to get there and provided us with the best options when arriving. The flat was very clean and smelled nice, would definitely stay here again the next time we are in Venice!