Massimo is a legend. Helped us find the place (difficult in Venice) and was very charming and kind. Walked us personally to a great restaurant, even walked my friends to their hotel which was in the neighborhood and waited for them to check in to walk us back. Had a bit of trouble with the ac at first but he helped us out, (even during siesta time). Only stayed one night, but would do it again. 3 guys slept comfortably. Great value.