Luca and his mom were extremely responsive and great at communicating directions and the like. Very gracious hosts. We absolutely loved the condo itself and the location was AMAZING! Right off Saint Mark's square (5 min walk)... we were out of the touristy feel of the main boardwalk but easily accessible. Note there are many flights of stars getting up to the apartment so bear that in mind if those are challenging for you. 5 stars and highly recommended... great value! We will come back...