Paolo was very friendly and helpful right from the beginning, as soon as we booked he messaged to say hello and offered advice for our stay. The apartment location couldn't be better as it was very easy to come straight from the airport by water bus, then it was just a 10 minute walk to the front door. The apartment was well equipped, nice and warm for a winter stay and the hair dryer was most appreciated. It was also a bonus to be able to leave our luggage downstairs after we checked out, so we could pick up later in the day. We loved Venice and hope to be back!