The communication with Lucia was very good. Although he doesn't speak good English, he makes an effort and always answer the messages. He was very gentil in pick us up at the station when we arrived late in Venezia. The house is just like it is described in the post, very close to the station. It a very good place for those who want to go Venezia Santa Lucia. The house is very clean and he makes a good breakfast. I would recommend!