Arrigo, Massimo's friend that checked us in was very nice and accommodating with suggestions. The place was lovely and clean. The location was AWESOME, the jewish quarters are a gorgeous part of Venice. However, I chose this apartment based on its claim of AC in the hot summer month. It made noises & only could properly cool one room of the entire APT. Overall the stay was excellent, and Massimo helped us receive our lost luggage from Marco Polo airport, which was a nightmare to deal with.