From the time we confirmed the booking there was great information exchange with Monica; this continued when we met the staff member looking after us. Great service and very customer focused. The apartment was perfectly located off the San Marco Square; it has very modern and clean facilities (especially the kitchen and bathroom) - all as looks in the pictures. Great sense of welcome with milk, water, fruit, bread, biscuits etc which were all available to us at no charge. Very much appreciated and great touch. Would definitely recommend staying here. I do confess to being a bit tired when we got to the SM Square so struggled a bit with the map, and then went to the wrong Gucci shop - there are two in Venice a big one and a small one; the apartment is above the small Gucci shop, which is basically down a street to the top left if you standing in directly in front of the basilica. We were a group of four adults so plenty of room; the sofa bed is by far the most comfortable we have ever stayed on, and was very sturdy. my husband agreed and he is 6'3".