We stayed in Venice on the last leg of our trip in Italy. I was looking forward to spreading my family of 6 out a bit more in this apartment of 4 rooms. When we arrived in the apartment it was very warm. We followed the directions for the air conditioning but it did not seem to be blowing any cold air. We tried calling someone and they said they would call us right back. We went out and came back around 9:00 and still it was very warm. We tried calling again, a little more urgency in our voice and finally someone came. That night we had to sleep with the windows open (which is very noisy in Venice) because the apartment would never cool down. The next day we called again and the technician came about 7:00 that evening and got the air conditioning working a little. It did cool some of the rooms that night but the room my husband and I were staying in seemed to never cool down. We only stayed the 2 nights so maybe it would have gotten better after that.
The WiFi was another issue we had. The technician told us the first night that they were having problems with the WiFi so we were unable to connect. We have 3 teenagers so that was inconvenient for them. Also supposedly you do need a Facebook to connect, which none of my teenagers have Facebook as well.
The apartment was nice and roomy and had a lot of room to spread out and check in was very easy. It was in a great location and we loved the city of Venice.