We came into Venice on the night train, so we arrived at around 9 am, which is not the usual check-in time for this listing. Regardless, Alessia gave us detailed instructions on how to find the church near her home where she would meet us to take us there. We got a little lost, but she came and met us where we were, and she was very helpful about explaining the area to us. In the apartment, she gave us a tour and left us a lot of information books including maps, things to do, and a letter from herself welcoming us, explaining the area, tips on how to plan our activities, and recommending her favorite authentic restaurants. During our stay, Alessia actually lives in the palace upstairs, and she was always accessible if we needed her. The room is very nicely decorated and has a fully functional kitchen and washing machine. We actually did laundry while we were there. If you plan on doing laundry, I would recommend giving yourself plenty of time for your clothes to dry, since there is no dryer and it is pretty damp here. There is even an iron for you! The air conditioning works but it is difficult to use so I would recommend asking Alessia to explain it to you. Place was exactly as advertised, a short walk to all of the attractions, and very well kept. Alessia was a wonderful host; I would recommend this place to anyone looking for a nice getaway in Venice!