Anna was quick to respond with and e-mail, but we mostly communicated with Mr. Uda, who was responsive, friendly, and charming. He really went above and beyond for us, and it was much appreciated!! Spectacularly charming apartment, it is a bit of a walk-up, but worth every stop. We cooked a meal there, and pans and other necessities were available. Sugar and oil, and such are supplied. The bathroom was particularly detailed and beautiful! We would definitely stay again!