Paola stayed in close touch by email and text, and met us upon our arrival at the Arsenale vaporetto stop, just as we arranged. The apartment is spotlessly clean and very comfortable -- it's a nice layout, with more than enough room for two people. The bathroom is large and supplied with fluffy towels. The kitchen has everything you need, though with the terrific restaurants in Venice, we did little cooking. A welcoming, delicious array of tea and cookies awaited us when we arrived. It was too chilly to sit out back in the patio in late November, but the table and chairs must be lovely in better weather! Some construction work was going on in the apartment upstairs during our stay, but Paola moved very fast in response to my query about the noise. All turned out well. The location is perfect, especially for a visit to the Biennale, so I hope to stay at Ca' Annalaura again next year.