The apartment is great. The check in was AWFUL. Her son was SO RUDE to us. I was traveling with my husband and two young kids (5 and 7). We requested to drop off luggage early. We asked for a certain time and he wouldn’t agree until a later time. Then when he arrived to meet us, he rushed us through Venice to the apartment and wouldn’t slow down - we had a lot of luggage and our young kids. We have been here for 3 weeks and he is the only host who didn’t help us. Inside, we did the check in process (scanning our passports, etc) while my husband and kids dropped off luggage. He yelled at my husband for filling his water bottle from the sink and yelled at my son for using the restroom. When we returned at our check in time, the housekeeper was still cleaning. We didn’t care at all and continued to freshen up before heading out but interesting that he was so annoyed by us when they weren’t on time at all. The son told me we MUST (in his angry voice) give the key to a person upon check out but wouldn’t respond to texts on when and where and who. I messaged the mom/host who told me to leave on the kitchen table. We were so worried they were trying to blame us on something with the keys with their mixed messaging. It was so bizarre and unnecessary.
I get that Italy is busy with tourists and they have no problem getting guests to stay, but that may not be the case forever and a little kindness can go a long way.