This was probably the worst experience I've had with Airbnb so far. TLDR: avoid at all costs or stay on your own risk. *** Nicola violated the Airbnb policy and didn't include the €60 cleaning fee into the booking price — which makes the flat look much cheaper than it actually turns out to be. Instead, he wrote about that extra charge in the “house rules” section (which clearly exists for different purposes), saying that €60 should be paid in cash upon check-in. I didn’t see that part of the house rules when I was booking (either I was in a rush or it wasn’t there back then — no idea). Nicola informed me of the extra charge once again 5 days before our arrival. I had to politely point out that cash payments and extra charges go against the rules of Airbnb. Nicola spoke to the Airbnb team and agreed that he made a mistake, but kept insisting that I should pay an extra charge nonetheless. When I declined again, he offered a €30 discount (so that we'd pay €30 instead of €60) and said he would pay €12 tourist tax for us, which sounds reasonable and we agreed — although his way of expressing himself at this point was not exactly professional: "The net amount of money I receive for your booking is of euro 114, minus 60 for the expenses, would mean to me euro 54 for 4 people for 2 nights. What does that make it? 7 euro per person/night???? Please Evgeny, I know that you are right but be reasonable.” *** All these negotiations took a good chunk of my time (around 10 emails back and forth) and were not too pleasant. Interestingly enough, at the time of writing (Jan 22 2018) — that’s 2 weeks after the negotiations described above — the €60 extra charge still appears in the house rules, despite Nicola admitting his mistake. *** About the listing itself: Check-in experience - Very smooth and welcoming check-in by Nicola’s friend - They agreed to let us drop our bags at 1pm — 2 hours before the check-in time - She also recommended us many nice places for food and drinks and overall was very friendly and helpful Apartment - Clean, comfortable, pretty much as described - The internet was not working the entire time - The kitchen lacked some essentials, such as olive oil, salt and pepper Location - Close to Venice essentials - Plenty of nice places nearby Host - 1/5. - I rarely give negative reviews, but this one is called for — because I don’t want anyone to go through a similar experience. - The whole idea of having a hidden fee is based on the assumption that people won’t notice and then would have to pay because they don’t have another choice - It's simply unethical to say the least - Not to mention that replies sometimes took more than 24 hours, and about 8–12 hours on average...