Rosanna was very nice. She met us at the water taxi stop nearest the apartment, showed us the apartment amenities, and gave us useful recommendations about Venice. Unfortunately, she informed us on arrival that the AC had broken that day and so she had made arrangements for a technician to come in a few hours to fix it. In the end, the technician could not come until the next morning. Because it was quite hot in Venice and in the apartment, we decided at that point to find alternative lodging arrangements. The place was quite lovely and in a very nice location, all as described in the reviews, and so we were disappointed that it didn’t work out for us.