this flat is great. it's spacious and has a great location. the contact person in venice who met us and let us in was very responsive and helpful. we had issues with the hot water. it took some extra steps to get the water hot which was not convenient given we only had a few days. the outdoor space was not as pictured in the listing. there was no chairs or seating out there, it was instead storage for cleaning supplies. there was a folder with info about the flat and area but I dont think it was updated bc we tried to go to one of the restaurants only to figure out it's long closed. we had to pay the extra fee for a late check in which i have never had to do with numerous other AirBNBs. I did know about the fee ahead of time.