Overall the place was just as expected. We did have an issue with the check-in and getting into the apartment. We dropped our bags and we were shown and told how to access the apartment after 2pm when the cleaning was done. We were told to leave one set of keys on the table and take another that unlocked the outside of the apartment building. After 2pm we went to go back to the apartment once the cleaning was done however we were locked out of the actual apartment. When we called the host she laughed and asked why we left the keys inside. We were charged 15€ to have someone come let us in. Once that person came to let us in they realized that it was the cleaning lady who accidentally locked the door and we were not at fault. We couldn't have locked ourselves out because the keys were left on the table as we were told. They kept our 15€ even after realizing it was not our fault we were locked out. However, Cristina was very helpful since our luggage got lost at the airport. She was very responsive and flexible when helping. In the end we went to Venice to explore the city and this was just a place to stay at night therefore, it did the job.