Donatella was waiting for us at the apartment when we got in, even if we were an hour late. She explained everything very clearly and was very very kind. The apartment is HUGE. It just seemed to keep going. We really enjoyed sitting in the sitting room, with the windows open in the morning and the patio in the evening. Other than the many many various church bells ringing at all sorts of random times, you wouldn't know you were in the middle of a thriving city. This was a wonderful apartment.