We had a drama filled day not associated with the apartment. This meant we arrived late, and struggled to contact Mr Fabio, as we couldn't get the public payphones to work. We were supposed to give him 1-2hrs notice, but ended up giving him zero notice. Even though it obviously made his job harder, he was very calm and extremely nice about it. Within 5 minutes he organised someone to meet us and let us in. 6 suitcases up 3 steep flight of stairs was a good workout, but well worth it. The apartment was exactly like the pictures. It was good value for the price. The only complaint was the lack of enough blankets for a few of the group who felt a bit cold on the first night, but we got the heating set right for the next night, so didn't mention it to Mr Fabio, who I'm sure would have taken care of it for us. The apartment was situated a few minutes walk to San Marco Square, and maybe 5 minutes to Rialto Bridge. It really added to the experience of Venice. I would like to bring my family back again, but for a longer stay, and would definitely stay here again.