Marta was a FANTASTIC representative of the company and Venice itself. She arranged a water taxi, met us at the dock, and walked us to the apartment. She then offered great tips about places to visit, and included a tip about the high tide! Then when we went to leave, she assisted with our checkout and walked us to the water taxi again. Just outstanding service! Also, the flat is very well located for seeing Venice....it is clean, very spacious, and very safe. I highly recommend this place.