The apartment was as described: Very large, clean, good location over the canal. We arrived two hours earlier than the check in time to Venice, and Marco was flexible and allowed us to get in the apartment by then. However, as he was running to show other apartments to other guests, going (running...) to the apartment, getting the explanations about it, etc. were done in a great hurry, causing some misunderstandings on our side, and the overall arrival experience was a bit too stressed and 'business-like'. (perhaps if we were to arrive 2 hours later things would be calmer and more pleasant).