Massimo was very helpful and communicative through the whole process. He even picked us up at the bus station after we arrived, even when it was past 11:00 pm and there was a storm. The apartment is very, very big and has that "Venice" vibe. It was very comfortable for my family and we had a great time. The neighborhood is very good with restaurants and shops, but it is not very close to the Piazza San Marco, although everything in Venice is within walking distance really. Overall a very good experience