I spent two nights at Paola's bed & breakfast with two other friends. Everything worked perfectly from the start. I had a couple of questions, which Paola responded to very quickly. We received instructions on how to get to her place. Unfortunately, we arrived late at night with a two hour delay since we missed our connection in Milano, but when we arrived, a hot pot of tea was waiting for us, which was sooo nice and thoughtful! The whole stay was great. Her apartment offers privacy and looks exactly as in the pictures - just lovely. We had a great time thanks to Paola's hospitality and good humour. I can 100% recommend Paola and would return to stay with her again.