Laura was very welcoming and made sure that we found the apartment OK, even though we arrived in the night time (~8pm). She gave us many great recommendations on where to eat, what to do, and where to hang out. She also remained in communication with us when anything came up (i.e. looking for mosquito repellant).
The apartment itself was great, very spacious, and everything worked as promised. The couches and chairs are much, much comfier that they first appear :D. I would recommend this apartment to anyone looking to have a fantastic time in Venice.