Susanna and Eugena were absolutely fantastic! They were very welcoming and provided great communication before and during our stay! Susanna provided great directions that were very easy to follow to arrive at Casa Gottardi along with a city map upon arrival. Susanna asked when we wanted breakfast and it was promptly served at that time. Breakfast was delicious!!! The location is perfect and our room was very clean! If you've never been to Venezia this is the perfect spot to stay as it is located close to transportation and lots of restaurants and shopping! We highly recommend and will definitely stay with Susanna in the future!