Caroline & Jacopo were very easy to reach and to communicate with. Caroline was waiting for us, she walked us to the apartment and explained everything in detail. Was very kind to us in a moment when everyone was a bit distressed after a hard journey. She received us with wine and chocolates and gave us plenty of recommendations. Apartment is so well located. Very spacious, and has all what you need for a perfect stay in Venice. Only issue was AC which was not working. Weather was so hot that unfortunately it made our stay not very pleasant. I would recommend you check with them that this is fixed before booking specially if you're thinking of going in summer time.