My husband and I spent 10 days traveling through Italy and using various AirBNBs. We are very familiar with the process and have had many successful stays, however this one was very different. When we arrived at the apartment, we were greeted by Marina's friend Vera, who showed us around. Then, she insisted that there was a MANDATORY $50 cleaning fee and $12 tax that we must pay to her in cash right then. This was not previously described to us and, if I'm not mistaken, is against AirBNB policy. We were jet lagged and thus just forked over the money, which Vera pocketed. Then, she would not leave until she TOOK PHOTOGRAPHS OF OUR PASSPORTS ON HER IPHONE!!! Vera insisted that this was local policy, but we never experienced this in any of our other AirBNBs and it made us SUPER uncomfortable. All in all, the check-in process was a bit of a nightmare. On our first night in Venice, we left the apartment to have dinner and upon returning, realized that neither of the two sets of keys that we were left with would open the door to our apartment! We texted Marina repeatedly without any response and eventually called Vera, who came to the apartment. It took Vera approximately 30 minutes of trying the lock and jiggling the door handle and pulling in order to open the door. The whole time, she was yelling and accused us of putting something on the other side of the door that was blocking the door. I have all of this on video because it was so disturbing to witness and I wanted to have proof. Needless to say, we had a very bad taste in our mouths about this apartment after the first night and were not even sure if we would be able to stay there because we didn't know if the key would work again when we left the apartment and returned. The next day, Marina said she could meet us at 4pm with a new key, which meant that either (1) we could not leave the apartment all day because we wouldn't be able to get back in or (2) stay out of the house all day. This negatively impacted our itinerary in a big way!! As for the home itself, it is as described with a few caveats. The bed was not a full size bed but rather two twin beds pushed together, which meant that you were prone to falling in between the mattresses in the middle of the night. The shower lacked a shower curtain, which lead to crazy slippery floors. Also, the apartment appeared far from clean (despite the mandatory $50 cleaning fee!!!) -- the floors and shower/sink/toilet were quite dirty. The only reason I could even think of recommending this place (and trust me, I'm not recommending it) would be that it has a nice little rooftop deck (about 7' x 5') that affords decent views of the rooftops of Venice. It's...