Giacomo and Giulia both met us at the boat stop on arrival. Our train had been delayed and they were very flexible. Giulia showed us to the apartment and gave us a GREAT overview of the apartment and things to do in Venice (what to do, where to eat, where to go to get away from the masses of tourists) all on a map that made it very easy to get around the winding streets. The apartment is in a great location - close enough to touristy places to get around easily, but right in the middle of the Venice. Everything was exactly as pictured and very nice and modern. We had a comfortable stay and would definitely stay here again.