This place is in a fabulous location in the middle of the tourist area of Venice. Andrea provided an excellent orientation - and was able to clarify the challenge with the key so we had no problem. The elevator is good for getting luggage up to the first floor and we enjoyed watching the gondolas from our windows. Two of us stayed (the space can work for four if you are all close or family) and the it kitchen was sufficiently appointed for snacks and morning coffee. We weren't able to adjust the temp inside, so it got a bit warm at night (when we opened the windows we got a nice breeze - but a few mosquitos came in (April) and it became a problem. If you want to have a central base while in Venice, this is a perfect place. The description should inform guests about the additional tax, though - it was a bit of an irritant to have it tacked on after we thought we had paid for the entire stay.