Communications were outstanding with Alessandro and Simona. We were greeted by Simona for our stay and she made us feel so welcome! Alessandro stayed in touch during our stay and responded immediately to any queries and also helped us arrange a water taxi for they day we left. The special touches with the books to familiarize guests with Venice, the available food and beverage, including the special delivery croissants, make this a unique and wonderful stay. Location is very convenient. We enjoyed our stay very much!