I think the apartment may be under new management as the reviews we read did not match up to the experience
we had.
When we arrived in Venice we asked for some information about how to find the property but the hosts did not respond at all, its a fair walk to the location with bags and it would have been useful to know this in advance so we could have booked a taxi.
Then when we arrived at the property the heating system in the living room was hissing and whining like something out of a David Lynch film. We called and messaged the hosts but again got no response until the following day and the problem was not fixed by the time we left making the living room pretty much unusable.
We were also told that someone would be replacing a door in the apartment 2 floors and there may be a little noise but there was constant drilling and banging throughout our last days making the entire apartment unusable in the day. If they were just putting on a door then I'm the Queen of Egypt.
There was no kettle, the pillows were ancient and the hosts provided no info on the local area at all.
The property minus the noise and lack of communication isn't bad atall, in-fact the space and the location are fine but
our general feeling was that the hosts didn't care one way or another about us and couldn't be bothered to fix any of the issues we had.
We asked for a late check out on our last day to make up for all of the problems and the hosts refused even though the property was not booked.
Maybe because this is a company running the property rather than an individual they just aren't that bothered.
In the end we asked for a refund, which after sharing the proof of our experience with Air BNB we were given.