We had a great trip in Venice. Roberto was very attentive & his response was always quick. The place is new & clean and conveniently located. Above all, sitting in the living room by the canal and watching gondolas passing by was not an experience you can come across very often and it was very charming. Because we are so close to the water in the narrow canal the inside was a little dark and as you walk in you can smell a slight dampness but this is probably the price you would pay for being so close to water - we didn't mind it too much.