Cute little flat, this was our first air BNB and our first time in Italy. The contact to check us into the house did not have her phone working, that was the only phone number we had. We waited by the apartment in the plaza for ~20 min. Fortunately the contact showed up (10min late) and let us into the apartment. Other than that, all was smooth, but that was quite a scare after being exhausted from flying all day.