Simone was wonderful and very welcoming to us. He was extremely communicative starting 2 days before we arrived, and throughout the day of our arrival to make sure he was there and waiting to great us. He ran through all the house rules, and explained everything to make our stay easy and enjoyable. He even helped with our luggage to the 2nd floor. The home was immaculate. Pristine!!! I cannot wait to come back for another visit. The location was perfect and the water taxi's were fun to see the canals on the way to the main attractions in Venice. Make sure you plan for $50-$60 Euro Water Taxi rides each way, unless you prefer a long walk. Luckily we were not on a tight budget - Do not come to Europe on a tight budget.. LOL!!