Claudia is very welcoming and contacted us promptly when needed. The flat is lovely, well-equipped with everything needed (having two bathrooms is great), spacious and is in an excellent position if one prefers to be away from S Marco and Rialto, although these are very accessible from the flat. Being in San Polo, the flat is very close to the station but also a few minutes' walk from the vaporetto stop. There are also plenty of restaurants and good mini-supermarkets nearby.