I will start with the positive things about this Airbnb. First they were accommodating and let us leave our luggage at their office due to we arrived in Venezia before the check in time. The ladies at the office were friendly and helpful as they recommended a place to eat and a route to the apartment. Finally they gave us a credit for the issues we encountered.
Now for the negative. The apartment was in poor shape. The walk up the very narrow stairway with no ventilation felt like walking into a sauna in summer. Immediately upon entering the apartment we turned on the air conditioning on all rooms and went into town. Upon return we noticed the air conditioning didn’t cool like it should. It felt humid and warm in the apartment. We were organizing our stuff and noticed broken particle board furniture in the kitchen. I reported the findings. The air conditioning condensing unit is located in the master bathroom so you hear the humming of the compressor all night. My wife tried to use the washer but was unable to do so as the door did not open and had a door lock flashing light. I downloaded the manual to make sure we were not missing anything. The manual stated the door would open after 3 minutes. We waited at least 10 but no luck. So I reported the issues. I was told they would send someone the next day to look at issues. The next day we went into town and returned late back to the apartment. I knew someone had entered the apartment as things were moved around. The air conditioning system still had issues keeping up. My kids room, the first one you entered, was over 80 degrees. My kids were sweating. The washer still did not open. I reached out to my contact and was told their colleague repaired a/c and washer was working. SMH the air conditioning in the kitchen and first bedroom struggled. You could barley feel very little air out of the vents. You could tell the system had not been cleaned in a long time. Everyone was frustrated so we just checked out early as a resolution could not be reached. I am a licensed air conditioning contractor back home so I know air conditioning. What I was told they corrected did not make sense. They said they found a tripped switch. But that would not be possible if the condensing unit is running and the 3 mini split evaporators are all running. It was very hot in Venezia at this time so a functioning air conditioning system is a must.