Monica’s apartment was beautiful, clean and in a great location.
We did however experience large communication issues with Monica.
The first was when Monica told us to bring 25 Euros in cash upon arrival for the check-in service. As this extra charge was not stated in the House Rules, we asked her about this and after 9 back and forth messages, Monica realised her mistake and explained because we booked after April 1st we did not need to pay it.
The second issue was relating to our check-in time. We had an agreement with Monica a week prior to arriving that we would be arriving at 7:00pm. We arrived at exactly 7:02pm (with proof) and were told by the gentleman, Frederico checking us in due to arriving after 7:00pm we were to pay an extra 30 Euros in cash and that if we had arrived at 6:59pm we would not be charged for this. After speaking with Monica disputing this as her House Rules state a maximum of 30 minute delay is tolerated and we were 2 minutes past the 7:00pm agreed time, she stated the fee is because Frederico has to pay for an extra day of parking. However those 2 minutes would not have made a difference as Frederico took us on a thorough tour of the house and chatted to us about things to do in Venice, and I do not believe it is our responsibility to pay for the owners parking - if that is a fee they require to pay while operating the Airbnb, it should be calculated in the overall Airbnb pricing.
Overall it was a stressful and unwelcoming experience and we wouldn’t stay here again because of it.