I stayed here with my husband and teenage son & daughter in August. The location was fantastic. The stairs up are no joke so best to have packs rather than roller bags. The air conditioning worked great in very warm conditions. Only thing lacking was a couch to lounge on in the living area. But there is a table and chairs that work just fine for that. Communication regarding check-in was super easy. Elisa who met us and showed us to the apartment was fantastic. I texted her with a question regarding visiting Murano/Burano and she was very quick & responsive. She sent a link to their website which is loaded with tons of great info for visitors.