We took an overnight train from Naples to Milan and then a train from Milan to Venice. It was brutal and we were thrilled to find out that we would be able to check in as soon as we arrived. The problem is, our brains were fried and we ended up heading the wrong way on the vaporetto. The representative that met us waited and was so great! She showed us around and gave us a very thorough notebook with much great information. She helped us figure out how and when to leave early in the morning on our last day. The restaurants she recommended were spot on. We had heard the food was not great in Venice (and we found that too) but we had two of our best meals of our long trip there. I can't say enough about how professional the set-up was with ViewsOnVenice. The space itself was everything I'd hoped for. Comfortable, spacious, authentic, quiet, well located and more.