Esther was excellent at communication. Appartment was an easy-to-find, 10 minutes from the bus station. Great location for really soaking up the Italian dolce vita. Appartment absolutely perfect in every way, spacious, clean, well-equipped and the terrace is a piece of heaven. It is on the 4th floor, up stairs but this means fantastic views from every window. Messages sent prior to arrival requesting date of birth, ID number, home address, passport number was a bit unsettling. I waited until I had arrived and met Esther before supplying any information. Seemingly it is the law in Italy for landlords to supply this info to the Tourist boards.