At face value this was a clean and pleasant room - and overall we did have a pleasant stay. Giusy wasn’t there to meet us (in pouring rain) although knowing what time we were due to arrive, a lady called Nikki checked us in but she didn’t speak any English so we were a bit confused but I think we got the gist of what she was saying. When we did meet Guisy she was a pleasant and gracious host.
We had a couple of issues - both cleanliness - We put the bar of soap down to the right of the sink and upon picking it up it was covered in black hair clippings (ew - I took a photo), I cleaned this up myself and didn’t bother mentioning to host as there was nothing she could do. The other issue was that the bathroom sink and the shower didn’t drain well, they drained very slowly (had to turn the shower off mid shower to allow the drain to catch up) and the bathroom sink stopped draining entirely on our last night (maybe those black hair clippings I mentioned earlier?!). Giusy was quick to respond and helpful in this matter and allowed us to use an alternate bathroom. Also, the toilet brush was gross - it was brown with mould or mildew.. (I also took a photo of this).. these are easily avoidable issues that simply require better maintenance and more thorough cleaning.
I also didn’t appreciate that one morning when it was raining and we had decided to sleep in Nikki knocked at the door twice, and before I could respond immediately began unlocking the door and entering our room. Luckily I had just gotten dressed. Supposedly this was for cleaning but we weren’t advised of this and from this point I didn’t feel safe or secure in what was supposed to be our private room.
The building was lovely and the room was quite small but nice, with a comfortable bed and pillows. Amenities such as the coffee maker and dishwasher were good though no knives and forks and we realised we had to provide our own milk. There were only spoons and cake forks despite us being welcome to eat in the communal area (not allowed to eat in the rooms).
Overall a good stay but room for improvement to consider which would enhance the quality of future stays.
Thanks Giusy.