Roberto was amazing before we even got to his place. I asked him for instructions on how to get to his home from the airport and his responses were quick and thorough. When we arrived in Venice, he was waiting there for me and he was extremely friendly and showed me the breakfast room where he had a breakfast "basket" ready. He refilled it every morning. It was close to a waterbus stop and in a nice, quiet, local area which was nice to come back to after visiting the more "touristy" areas. The check-out was just as easy and Roberto will watch your bags if your flight is after the check-out time. He was a fantastic host!