Wonderful. Everything about Carla and Gian's Air B&B was very nearly perfect. The place was immaculate, fully-equipped, peaceful and quiet. No address in Venice is totally simple to find but this place was not too difficult and Gian sent us directions that were very helpful. After a tiring cross-country train trip, we certainly appreciated the biscuits, tea, and cold bottled water that the family had ready for us on our arrival. We were shown to our apartment by their daughter, Silvia, who took time to orient us. We like that their whole family pitches in to make the B and B work. Along with Silvia's orientation, printed instructions on recycling (an excellent city program), on how to use the cook top, and on how to use the clothes washing machine were very helpful and much appreciated. While in Venice, we tried to purchase tickets online to the Scrovegni Chapel in Padova but the website wouldn't accept our email address. Since the Giotto frescoes of the Scrovegni Chapel was one of the principal works of art and one of THE most important things I looked forward to seeing in Italy, I had to find a way to reserve space for us. We asked Gian if he could help us with a phone call to make the reservations since we don't speak Italian. He instead went online, arranged the reservations and bought us the tickets, assuring us we could pay him back later. We woke the next morning to find documents for the entry to the Chapel at our door. We think Gian and Carla may have gotten tired of hearing us tell them "thank you" for helping us but their help in making those reservations meant so very much to us. It certainly demonstrated their willingness to "go the extra mile" for their clients.