We did not meet Elena as she told us she would not be in Venice when we arrived. She did, however give us good directions to the apartment and left the keys in a lock box. The apartment had a flood gate with a lock on it that we were not able to open so we had to step over it coming and going. As it was about a foot high it was not a real problem simply bothersome. The neighborhood is charming with many places to eat, get a coffee, gelato or a glass of wine. The apartment is rather small and simple. An economical place to sleep but not comfortable to spend too much time in. But hey, it's in Venice why would you want/need to be inside?