The location and view were phenomenal, however it lacked some basics which made the stay frustrating. For instance, there was only one tiny trash can, in a drawer, in the kitchen. No trashcans in either bathroom. Not enough toilet paper, blankets, and towels were provided for three people. Also, there just weren't any flat surfaces to put one's stuff, either in the bathrooms or the bedrooms.
Also, I'd rented this space specifically because it had three beds, but they decided not to make up the third twin bed, so we were stuck with two of us sharing the double bed. They didn't leave the bedding for us to make it up ourselves either. It was quite chilly in Venice and the blankets we were provided were inadequate.
The place is beautifully decorated. They obviously hired a designer, but it's obvious they didn't hire an experienced designer who would know how to make a space both beautiful AND functional.
The check-in and check-out were both frustrating. We were given the address of the place, but were told to meet Lorena in front of the restaurant which occupies the ground floor of the building at 4:00 PM. We waited until 4:23 PM and then I went around the side to the residential entrance and was let into the building by one of the residents. We walked up to the apartment (it was 4:30 PM by now) and were rudely greeted by a man (not Lorena) who said, "How did you get up here?". Not "welcome" and certainly not "sorry I was late." The restaurant staff had been quite hostile about us standing in the street in front of their restaurant.
For check-out, it said we should be out at 11:00 AM, but when I asked what we should do (Leave the keys in the apartment and just leave the door unlocked? Wait for someone to meet us there? What?) my message went unanswered. So, we got our stuff ready and then waited for someone to show up, which happened at like 11:05 AM. It was the same person who had let us in a few days before. Once again he was rude. "Why are you here?" I tried to explain that we were only waiting for him to show up because I was nervous about leaving the apartment unlocked and he said condescendingly, "It is easy; you just pull the door shut."