Communication was fantastic. It can be quite nerve wracking arriving in a foreign city and not knowing where to go - but text messaging was very effective and comforting. We met with Filippo in arrival and he was fantastic! He gave us such good tips on the city and We really enjoyed speaking with him. The apt was very clean and was in a perfect location. Watching the gondolas from the balcony was fun. We did make the mistake in leaving the windows open on the first night and the mosquitos feasted on us. The morning croissants and espresso were a very nice and appreciated touch. Overall we had a wonderful stay and would definitely come back again.