Communication with the host was easy and quick. The facilitator, Irene, met us at the Vaporetto stop and gave us a thorough explanation of the apartment and the surrounding neighborhood. The apartment was in a wonderful, quiet area - close to restaurants and stores but far enough away from the congestion of the tourist attractions. The apartment was clean and the living, sleeping, and dining areas were well appointed. Due to the weather, we were unable to use the courtyard; however, it looked inviting. The heater worked fine. The beds were comfortable. The closet was spacious. Rubber boots were provided in case of street flooding, which we were happy did not occur. We appreciated the washer in the bathroom. We always felt safe and secure. I would definitely recommend this apartment.