The listing review was accurate. While we never met Elena personally, as we met with a friend of hers, she was very responsive on the two occasions we had questions which was great since we had been given an initial contact phone number for her friend that was one number off. The location was very convenient as it was just a short walk from the drop off from the bus, as well as some great city squares. They let us drop off our luggage while they finished the cleaning of the apartment which was super helpful in letting us start exploring the city. The neighborhood itself was quiet, and you can't beat sitting and watching the occasional boat traffic on the canal. We were a family of 4, and the space was perfect as it gave each of the kids their own room and we could still enjoy the patio area once they were in bed.