The person who met us with the key, giulia, was fab. She was kind, helpful, gave lots of suggestions for good places to eat, things to avoid, activities to do. Well worth the "extra" fee after 9pm. The place is amazingly located. Fabulous base for exploring. Like I imagine many places in Venice are, it is dark as all windows are so close to all neighbouring buildings and it is a bit difficult to open the curtains. Again, probably like many buildings, a slight smell from the sewage was slightly unpleasant. However, the location can't be beat and all the basics were satisfactorily to our expectations, good shower, clean sheets, OK beds, tidy kitchen and bathroom.