Good communication. Fran arranged to meet us near the station we arrived to and from there his co-host took us to the home and even helped carry my suitcase. The home was very clean and surprisingly spacious, on a more quiet street. It was a really good location, we were able to walk everywhere. His co-host gave us some great tips for what to do, since we only had one day in Venice, as well as a map. My mom was extremely pleased, and told me she had a wonderful conversation with Fran in Spanish. He’s an awesome host, make sure to chat with him if you choose to stay!