We were kind of unlucky because no one attended us during our check-in. Her place consists many rooms in two floors. We reached the place and we couldn’t find her there, and there are some others guests who arrived slightly earlier than us and they couldn’t contact her as well. We were very frustrated and we had to call her, then only know that she was busy working and couldn’t attend us. She arranged her sister to help us check in, however this is still quite frustrated as her sister know little about the room arrangement. When we finally get into our room, there is no air conditioning as mentioned in her advert. When we had some questions regarding the room (no air conditioning, fan is not working well etc), her sister just asked us to talk to her when she is back from work. However I never get to meet her, and it was quite late already (10-11pm), so we decided to move to the empty room next to our room ourselves).
We only get to see her the next day during the breakfast. I was expecting her to at least say sorry to us or at least ask us how was our stay but she didn’t. At least she was helpful to give some transportation tips for us..
In overall, the communication is very very poor, there is no check in/out instructions, she is not responding to Airbnb message/ WhatsApp.. this is truly disappointing.
We are one of the unlucky one, I guess if you were attended by her in person, the whole stay wouldn’t be so frustrating.