Roberta was so very helpful! When we arrived she had maps with handwritten notes like bus stop locations, route numbers, and grocery stores. She showed us everything in the apartment and how it worked, as well as had printed instructions next to things like the water heater and washing machine. The beds were comfortable (even the single size). She was very kind, and her apartment is lovely and very clean. And perhaps most important, she had tea, sugar, and milk all ready to go for the morning!