Great experience. Silvia was terrific. She was waiting for us at the boat dock when we arrived and provided all sorts of tips for visiting Venice. The apartment was great too with all the "must haves". It was very clean (including the bathroom), the bed was comfortable, and the neighborhood was quiet at night. It was nice to be in a quiet area but only a short walk from the Accademia and Rialto bridges and Piazza San Marco. Highly recommended !