Roberto was very nice and welcoming. He was always available for questions and made our stay very comfortable. He also let us keep our things at the b&b after checkout, which really helped us as we didn't want to carry our luggage with us the whole day. The room is beautiful, clean, and exactly as pictured. A small soap and shampoo is provided for each guest along with other amenities in the bathroom and clean towels. The heater and tv both work fine and everything was as expected. We really enjoyed our stay! The only thing to keep in mind is the location -- it's right on the water and very close to the waterbus station which is very convenient, but it's pretty far from the airport. It also takes time to get around Venice, and this b&b is not in a prime location to travel the city. It took us about an hour and a half to get to and from the airport, and about 30 min. to get to St. Mark's Square. There also didn't seem to be much to do around the area. However, if you're looking for a relaxing stay and don't care too much about using time efficiently then I would highly suggest this b&b.