Absolutely disappionting experience. As an Airbnb traveller who use Airbnb all the time, I have never experienced something like this before. Their checkin time slot is from 3.30pm to 7.30pm. Since we were planning to spend our day at the Biennale, we informed the host that we were going to check in at around 6pm and the host said no problem. On the day of our trip when we finished the Biennale visit we tried to head to their place, we didnt realize that this is the start of an unpleasant experience.
1. The location they provide on the reservation page is WRONG. When we were trying to find their palce at around 5.30pm, it turned out that the place is on an island in the Northern part of Venice. We were so confused so we sent message to the host, asking kindly for instruction. We were afraid to miss the checkin time so we waited in the bitter wind of Venice for half an hour, but only received no reply at all.
‌2. Absolute "I DONT CARE" attitude. Without any instruction, we had no choice but to have dinner first. At around 8.30PM, 2hrs after our message, the host finally replied but they were just asking "Where r u" without even any explanation for the fatally late reply or any kind of apologies for the inconvenience. After being informed our location, they simply say that "It is im possible to checkin now", again without any explanation or any kind of apologies. We were kind of shocked and offended by this kind of attitide. We tried to ask why the location was wrong and why the reply came so lately since we had to spend extra money to find another place, which was extremly unpleasant. However, again, no more reply thay night.
‌3. Total INABILITY of communication. After that night, we tried to communicate with the host for compensation(ask our money back). We even tried to understand the delay in reply but the "I DONT CARE" manner the host had was just so annoying. The reasons r as followed: Firstly, we have confirmed with each other with the chekin time. Seconly, the location shown on the reservation pahe is wrong, which should have been correct. Thirdly, the severe lack of ability to respond in time and a very inactive manner. The the facts mentiomed above really messed up my trip.
We sent the request to the host but only got ignored. Then, we got blocked when we asked for explanation. What a good way to communicate with people.
Well, not recommended at all until they learn how make respond to people in time. Things will become really irony if they can reply to this review very quickly. Ciao.