We had a bumpy start to our trip to Venice with our flight landing in Bologna Airport instead of Treviso due to thunderstorms and as a result, only checked in at 4am. Grazia was very accommodating of this and answered our calls at odd hours of the night to best direct us to the apartment and then came to receive as station. But that’s where the good hospitality stopped.

Upon arrival Grazia advised that she had double booked the original apartment we booked on airbnb and that we will have to move to another apartment in the morning (she didn’t not contact me prior to our arrival to advise me of this and we weren’t really given a choice but to go to the other apartment). Generally I would be accommodating of this if I was there for longer than two nights but it was an inconvenience to pack up twice. During our short stay at the booked apartment we encountered a number of issues: the wifi didn’t work; the water pressure in shower was poor, the water would be either extremely hot or cold and water would spill outside the shower; the water tab in the kitchen wasn’t working either. When we moved into the other apartment, the previous guests were still there and as a result, the apartment was only going to be cleaned after their departure and our arrival. This overlap would have been fine but when the apartment was cleaned later, the cleaner threw out all our purchased food from the supermarket, including bottled water! I contacted Grazia about this and she advised that she would come around in the morning to reimburse us but I didn’t hear from her. It was lovely meeting Grazia but all in all our stay was quite unpleasant and I wish she was more hospitable when it came to changing apartments and our food being thrown out.