We booked this bapartment over a year in advance and right from the start Marc o was great wi,th his quick reply, and this continued till we left 10/10, we received good assistance on getting to the apartment, which was easy from the cruise terminal, expensive as we had 3 large & 2 small suitcases, it cost €70, won't do that again.
The cruise terminal was hell on earth with 5000 passengers getting off, no porters & no trolleys. But once we got the the apartment we were met by Daniella, who helped us & showed us all around, so thank you for that Daniella. The apartment is just as it is shown on the photo, nice & clean & very comfortable & we enjoyed all the facilities of the Hilton Hotel which is just next door. Actually staying on Giuedecca turned out to be great, thanks to the free Hilton hotel free water taxi to St Marks square, we used this every day to go & explore. On the island is a small supermarket & a lovely bakers & fruit & veg shops, so you could get what you needed easily, but we only made coffee as we were only in Venice for 3 nights & we ate out every day, expensive but lovely food.
There is a lift in the apartment, it's on the 5th floor, no view, well if you look right out of the kitchen window, you can just glimpse a distant lagoon view, but you can go to the hotel outside coffee bar & sit by the lagoon & people & boat watch for hours. You can eat on the island, we ate at Harry's Dolci, yes expensive, but lovely food & service, & the food in the Hilton outside restaurant was superb. Lots of other little restaurants near by, just go over the Hilton bridge & keep walking. Now a slight negative, which you can easily rectify Marco, the bed was very comfortable, but the bedding was awful, we do think that cotton sheets & pillowcases are a must especially in a warm environment, don't know what theses were made of, but very cheap & a bit grotty & not enough pillowcases for the spare pillows, so please invest in some decent bedding, your guest will appreciate it, other than this we really did enjoy " living in Venice" for our 3 nights stay.