Elena was so great at answering messages promptly and was super friendly we were sad we were not able to meet her in person! Elena was amazing and arranged to have her lovely daughter meet us at the train station and walk us to the flat. The place was cozy and welcoming with lots of little things that made it feel like a home away from home. The kitchen was well stocked with everything you would need to make meals. The location is fantastic with great streets to explore just outside of the hustle and bustle. Thanks Elena for a wonderful place to stay while in Venice!