Disappointing stay and we would not come back.
On the positive side, the flat is bright, gets nice sun in the afternoon and opens to a nice square. But the flat suffers from poor cleaning (glasses and cutlery simply were not clean), smelly drains (to the extent we did not use the master bathroom), a lack of maintenance and a lack of TLC. The main room could be a really nice room, had one not squeezed in a giant sofa in it with the goal to provide seating space for the 6 people they believe this flat is good for. Numerous cupboard doors close badly, some are broken. Most disappointing, however, was the reaction of keyholder and management company who neither saw all these as real problems nor offered any help to fix these (sorry, they brought half a bottle of vinegar and said we should dump it down the drains to reduce the smell. Needless to say this did nothing). But we were assured that our complaint would after our departure be picked up by the dedicated customer care team. And one toilet seat was broken in half. But management said that this should not affect the usage of the toilet, right? Lastly, there is no Wifi – it does say so in the description, but who would expect that at that price level and in 2022?
After the stay, we had a professional, but ultimately unproductive exchange with the Customer Care Team.