This is the first time I've had a bad experience using this service. The main problem was communication. I was told to meet at the station at a certain time and was left high and dry. Finally, after checking in, it was clear that all the furniture was permeated with cigarette smoke, the apartment wreaked. The bed was very uncomfortable, clearly a very old soft mattress. Venice was beautiful and we didn't spend a lot of time in the apartment. Another issue that didn't bother me but that creaped out my wife was the fact that their seemed to have been an exorcism going on across the street in the middle of the night, loud bloodcurdling screams echoed for about 15 minutes, very much reminiscent of the classic horror film. Our host warned us to close the window by 3 a.m. because of this activity. If I could do it all over I would pay extra to stay at a nicer Hotel where check in would not be a problem and the bed would be more comfortable and the place wouldn't smell like smoke and there wouldn't be exorcisms going on across the street.