From the moment we were about to board the plane to Venice, the host was a nightmare to deal with. She was extremely unbearable, rude, inconsiderate and disrespectful. I offered to cancel as I didn’t trust her anymore. From the moment we checked in, my worst fears were coming to life with locking the 2nd bedroom (we rented entire place), threats and barging into the apartment without permission. My daughters and I were tormented and we were absolutely terrified of her. Because of this experience, we will not be using Airbnb anymore. Our safety was compromised and being in a foreign country made it worst.
On a lighter note, Airbnb’s customer service was good on handling the whole situation. My only suggestion is to be quicker on resolving these type of issues as we had to switch to a hotel at 11pm while dragging our luggage in the rain walking 25 mins to our new hotel. We lost 3 of our 4 day stay because of this nightmare. Money wasted but grateful my daughters and I are safe.