I have stayed at many Airbnbs in the US, Spain, and Italy. This is the first negative experience I have had. The pictures in the ad show an elegant high-end flat but unfortunately it was more like a furniture warehouse with beds. When we arrived, we rang the bell and called but received no response. A kind neighbor called from a local number and got an answer and told our host we had been waiting outside, the host finally appeared from the flat. The first thing we were shown was the power box and how to turn it back on but we’re assured it had never gone out before. That should have been our first clue. It went out more than once, which was a problem as one guest uses a medical device needing power. The head of the bed in the main bedroom slants downward, which can be dangerous for blood pressure, etc., we had to sleep at the foot of the bed. To get to the bedroom upstairs, with the second bathroom and dryer, you had to climb very narrow, wooden, shaky stairs, which should be mentioned in the ad. It is rather dark up there as well. There is furniture stacked in front of and on top of other furniture in the entryway, hallway and in most rooms. It was not a peaceful nor pleasant experience. Had the pictures in the ad been accurate, we would never have chosen this flat for out Venetian experience.