As everyone else has said, Marco is amazing, the best. Extremely friendly, attentive, and helpful. He was very patient with my Italian, too! :-) The apartment is in a perfect location, just across a bridge from a nice grocery store, and an easy stroll to Piazza San Marco, Arsenale, vaporetto stops, and other locations, but off the beaten path and away from the crowds. The apartment has everything you need, including a dishwasher (yay), washer AND dryer (nice!), microwave, and an amazing powerful shower with tons of nice hot water. I was there in October so didn't need the AC, but I turned on the heat momentarily a couple times and it worked great.