Giulio was very friendly and accommodated to our change in arrival timing. He waited for us in the flat patiently. He was very friendly and offered us a map of Venice and explained to us where to go. The waterbus ticket price per trip is expensive but thanks to Giulio, he informed us to buy the 48hrs ticket which helped us save a lot of money. Giulio had also prepared 2 adaptors for his guest to use and they were a life saviour ! The apartment itself was exactly like it's shown in the photos. Very near the Santa Marta boat stop and accessible to all the key sights. Away from the crowd. The beds were a bit squeaky but other than that everything was perfect!