A group of us from Australia stayed in Francois beautiful palace for 3 nights. As arranged, Roberto met us at the Sant’Angelo water stop and escorted us to the palace which was only a few steps away. Immediately we were transported into another world. There was elevator access to the 4th floor, and the accomodation was exactly as described however the photographs do not do it justice. Downstairs there are 3 double bedrooms, plus another one with 2 single beds and a 5th small room with a single bed which is the ironing room. 2 of the bedrooms and the interconnecting bathroom have a view over the Grand Canal. The kitchen is very well equipped with 2 of every appliance. It has a large table which seated all of us. Next to the kitchen is a formal dining room, and in the middle of the apartment is a formal lounge, another dining table and a casual seating area with a TV which has channels in all languages. The next floor up has a large room with lounge seating, a desk and sound system with a large collection of music. There is also another small bathroom. A short steep staircase leads up to the rooftop terrace. This has beautiful views over the city and the Grand Canal and is where we spent our evenings discussing the events of the day. It is an understatement to say we loved our stay. It was all we dreamed of and more, to have such beautiful accomodation in this gorgeous city. All correspondence from the initial booking to requiring a water taxi at the end was dealt with professionally and promptly. Roberto was so charming and helpful and came to the apartment on departure day. I have no hesitation recommending this place to anyone who wants a luxurious stay in this intriguing city.