We arrived without a SIM that worked in Italy which made it difficult to communicate. Venice has a very strange street system and it was difficult to find. However, with help from a local restaurant we found Arelis and everything worked out well. Arelis is very thoughtful and left us a beautiful bunch of white lilies. She explained the apartment and rubbish and recycling timetable and it was as shown in the photos. It was very clean, close to Rialto Bridge and only steps away from Rialto Market and the canal. Location was great for exploring Venice. Although a small Venetian apartment it was well appointed and had everything we needed to prepare meals, etc. The ground floor lobby had a damp smell but the actual apartment, on the first floor, didn't. Overall a great stay and we would stay again.