We loved staying here. Simon was our main liaison and he was great! He even arranged our water taxis from and to the airport which was a massive help. Communication was excellent. The boiler stopped working at one point and Simon responded within minutes with advice and it was back on again in no time. The only minor thing was that we would have liked a couple more wine glasses as there were four of us and only two glasses, but it’s such a small thing we would definitely stay here again if and when we return to Venice!