The check-in host (Lorenzo) was very nice. She was very attentive and did a great job welcoming us and sharing us the information about Venice. Thank you, Lorenzo.
However, this AirBnB experience could have been better. This listing is managed by a professional company (Locappart, based in Paris) and they have multiple places around Venice. A day before the arrival date, they reached out saying that they tried to reach me about a change in accommodation, but they failed to do so. This is not true as I have not received any messages through AirBnB until then.
Anyway, I took a look at the new listing they assigned my group to and while it was an "upgrade" in terms of size, I did not particularly like the listing as the list of amenities (for example, no A/C in this "upgraded" listing while I specifically looked for the place with A/C) was different as well as the location. However, when I required further about this issue, they proceeded with the approach of take-it or leave-it and mentioned that this is an upgrade and you don't need A/C in Venice around this time (average temperature was between 20-30 Celcius) and left me with no choice. This left me an unfavourable impression on them. Next time I see a listing managed by them, I'd think twice.