Before we even arrived Jacopo's communication with us was outstanding. He gave us every detail of different ways to reach his apartment as well as suggestions on what to book ahead of time for both travel and things to do. From the moment we arrived at the personal dock, Jacopo greeted us with warm welcomes from his balcony and helped carry our many bags up to the apartment. His hospitality didn't end there either. He guided us into his incredible apartment where instantly we got to enjoy the amazing views of the Rialto bridge right on the Grand Canal. Jacopo then gave us a tour of his very spacious apartment and a walk though of all the amenities you could ask for that even 5 star hotels don't provide at times, especially in Europe. Jacopo also gave us the history of not only the apartment building, but Venice itself. The apartment was VERY clean and very well presented for guests. It was also centrally located in the town and had quick and easy access to anywhere you could want to visit in Venice. Both Jacopo and his wife were especially welcoming to our two small children and even lent his own children's old lego bricks to let our little ones enjoy during our time there. Finally we told him when we were departing and he arranged a water taxi to come meet us and, although he was unable to help us leave, his wife came and personally helped us bring all of our bags down to the dock to get on the boat. This apartment is an absolute gem of a stay and I will recommend it to any family and friends who travel there in the future.