Luca was very welcoming! He answered his messages in a very timely manner. He kindly picked us up from the Mestre Train station late at night. Luca had a lot of info for us to find our way around Venice, how to get there, and how to buy bus tickets. He also gave an amazing dinner suggestion that we took and LOVED the food. A short bus ride, which leaves right nearby, gets you to the water taxi to get to the main island. Luca's room, bathroom, and common areas very clean! He is their daily cleaning and stocking food for breakfast. Toast, jam/spreads, cereals, yogurt, and mic were provided. There was also a grocery store to purchase additional food to cook yourself. He also offered to take us to the airport for a fee, but we chose to just take the bus instead as we had already purchased a 24 hour bus/water taxi ticket that we could still use the day we left. Overall would stay again!