Enrico was very responsive/nice and right there for us. we really enjoyed the apartment. it is in a quiet section of Venice -- which is nice give how busy Venice is -- a few turns off the main pathways and then Enrico's place is in a bit of a dead end. so few people had reason to walk past - this kept the noise down and made it feel more private. our only issue was no AC -- which we knew --so we kept the windows open -- which we like. so the mosquitos got some of our group pretty good. not Enrico's fault/issue really -- just FYI for others. our group really liked his place