Hello,
I am warning you about Chiara.
Chiara told us the key is hidden in a locker. The pin was correct but when we opened the locker there was no key inside. So the key was not there like she told us, we arrived in the night after a long day of journey, we had no place to sleep and were homeless in Venice. She gave the key to somebody else but did not tell us. She must be a very selfish person. This was the worst Airbnb experience I have ever had. I would totally not recommend anybody to book any accomodations from her.
We tried calling here many times and she did not answer.
In the next morning she just said sorry per text message and thought everything would be fine now.
She is obviously not conscientious enough to be a reliable landlord at a platform like Airbnb.
Best regards,
Matthias Efenberger