Marzia was amazing! We ran super late cause of train issues but she was quick to respond and made sure we got our key. We were lucky enough to meet her and she gave us some great tips of venice. Coming in from the train station we walked our suitcase to the apartment which isnt easy cause all the bridges have stairs and no ramps. So keep in mind that where ever you stay in venice you'll be carrying your stuff. My gf and I loved the place because it was tucked away from the touristy areas. It's a bit of a walk to get to all the places of interest but we didnt mind too much as we did our research and knew we'dbe walking 30 to 45 minutes anywhere anyway. Definitely stay here if you get the chance!