Host: Never met Donatella in person but rather an employee of the rental agency running this place. Other than a brief introduction to the apartment, no supplemental information on the neighborhood was provided. Furthermore there was no print material to be found inside the house, which is usually useful for tourists.
Location: Great location for those travelling by train, 3 minutes from Mestre Centrale. However, generally speaking this is a bad neighborhood and not where you’d want to spend your holiday.
Cleanliness: upon check in it was quite clear the house hasn’t been thoroughly cleaned for quite a while as I found dust everywhere, dirty stove as well as other places which weren’t cleaned at all after the previous guests left. This also included food stains in the kitchen i.e. on the soap dispenser, microwave and even on the garbage bin. The same goes for the garden furniture outside which was simply dirty. On the other hand the cleaning fee charged came to a whopping sum of 115.78$!
Moreover I discovered that he toilet drainage was not working properly. A technician was sent the very same evening and after having tried to pump out the sewer block he came to the conclusion a vacuum truck was necessary as the sewage pit was blocked and filled with waste materials. The very next morning the truck arrived before 8:00 AM and after smelly pumping the problem was solved. Other than a loose apology Donatella didn’t offer any compensation for this incident. The least she could have done was to send over a maid to clean the entire shower as well as offer a 50% refund for the first night.

Having come over this issue I then needed a laundry rack-despite several explicit requests I was eventually told to use a makeshift clothesline (plain rope to be more precise) hanging over the garden furniture outside. Donatella failed to supply a rack which at most costs 10-20 EUR and is a must for every apartment having a washing machine.
To top it all, out of 4 nights, during the first 3 the neighbor from the apartment above us started moving furniture way after midnight, as well as mop the floor or any similar activity which has to do with water. That is not to mention the building maintenance is poor, i.e. lights in public areas don’t work.
In sum this is one of the worst experiences I ever had, and I’m under the impression the agency running this place was more interested in money rather than actually maintaining the property for the benefit of their clients.