Mario was excellent at communicating with us, suggesting how to get to place and where to meet us and who would be meeting us. The apartment was very clean when we arrived, and is in a great location that is within walking distance of the main areas of Venice. It is easy to reach by waterbus as it is a 3 minute walk from a station. Mario was also very helpful when our hot water stopped working unexpectedly and swiftly communicated and eventually visited the apartment to help fix the issue.