Giacomo was out of town for his private vacation but he was very responsive and send a nice college to help us and welcome us. The apartment was clean and nice, exactly like on the pictures. I'll recommend it for families and couples, since there are 2 separate living rooms. Just in case you carry on a lot of stuff with you, notice the fact that the apartment is on the second floor but if you only need to take it up on check in and down on check out, ask Giacomo to order a porter for you, it worth it and the apartment is very big and cozy.