Caterina was extremely helpful and responsive prior to our stay and kindly helped us book a restaurant for my Dad’s birthday while we were there. Check is was easy and Caterina allowed us to check in early and check out late which was great, and much appreciated. Easily accessible from the airport, and the instructions provided were very easy to follow. Overall the block felt secure, and had everything we needed, from toiletries (shampoo and shower gel) to breakfast (croissants, coffee, jams etc provided). Thank you so much Caterina, we would love to stay again if we visit Venice.