Sergio was very welcoming and was at the dock to meet us as we got off the Alilaguna. I was worried about getting lost upon arrival but Sergio was in contact every step of the way. Location is awesome! Walking distance from every major point in Venice. Very comfortable beds and everything was very clean. Good thing to keep in mind that there are 4 sets of stairs up to the apartment but the view from the balcony is worth it. Hauling luggage up the stairs was a bit of a challenge but very doable