Communications before and during our stay were amazing. Federica meet us at the train station and showed us the way to the apartment (a 10 min walk away). There was fresh fruit waiting for us! She had a nice map of the city and suggestions for the water bus. The apartment was roomy and convenient to get to everything. The elevator was an added plus for our luggage. Two bathrooms made it easy for us all to get ready in the morning. The two balconies overlooking a canal were beautiful - even if it was a little cool in March to really appreciate them. The kids found the record player with the vast variety of albums a fun alternative to their smart phones! : ) The beds were comfortable and the kitchen was well stocked with amenities for our use. The entire apartment was clean and homey. I would definitely recommend this apartment!