Laura was right there at the boat stop to show us to the apartment. She was very kind and warm. She gave us a helpful map of Venice and showed us specific spots to eat (all delicious) and visit. The apartment was clean, and just as pictured. The location is PERFECT! You are located in a quiet neighborhood away from the tourists, living with the locals. The air conditioning does not reach the bedrooms very well but not too big of a problem for us. Would definitely stay again!