Roberto didn't meet us in person, but from the very moment of making our booking he was kind, attentive and very quick at providing us with the necessary information and replying to our queries. The apartment is very conveniently located for visiting the Biennale (it takes just 5 minutes to walk to the Arsenale and 10 to the Giardini) and to walk around Venice and is comfortable, safe, warm, clean and peaceful.