Some pieces of advice to this host:
1. Make sure that the address on your site is correct, so that your guests can find your place on the digital map when they click on the address.
2. When you have failed to do #1. Do not blame the guest. It is impolite.
3. Publish your address and phone number on your profile. It helps build confidence and make your guests feel safer and more welcome.
4. When you have made an appointment with a guest on a Sunday morning that you shall meet the guest the very same evening, and you then a few hours later say you have to send a friend instead, because you "are in a meeting at your son´s school". It is a bad choice of excuse. Most guests won't buy it. (Even if it may be true.)
5. When you send "a friend" to meet us, it is a good idea to tell the friend not to call you "a colleague". It helps the guest to believe that you actually are a person who rents out your private apartment, and not a company.
6. When you send a second "friend" that also calls you "my colleague" and repeatedly corrects himself to "my friend". It weakens the confidence in this being an apartment rented out in the true spirit of the wonderful worldwide AirBnB-network.
7. When your mistake about the address, have made your guests wait for 50 minutes, please instruct your "friends" or "colleagues" not to blame the guests for this, and also please teach them that there is not a good idea to say to these guests that they are "the only guests ever that have failed to find the place." You, see, this does not create a good welcoming experience for the guests.
8. When your "friends" or "colleagues" demands all our passports and immediately take pictures of them when you arrive, and your guests say they find this odd, since the guests have stayed in countless AirBnB-places in many countries before without ever having to show their passports. Then please instruct your "friends" or "colleagues" that is a bad idea for them to call the newly arrived guests liars. You, see: We have paid a lot of money to stay in your place. We have looked forward to this. We have waited for this. We have traveled a long way to come to you. Then we do not expect to be called liars. It does not add good value to the guests experience.
9. It is a good idea to write in your profile that you demand passports upon arrival. Then your guests will know in advance.
10. When your "friends" or "colleagues" upon arrival demands extra tax paid in cash and your guests express to be surprised by this, and wants to be shown in your profile where this information might be published, please instruct your "friends" or "colleagues" not to yell. General rule: Do not yell at guests. Especially important rule: Do absolutely not yell at guests when one of them is 6 years old.
11. When you first have told the guests that you are busy in a meeting at your son´s school (on a Sunday night), please make sure that your "friends" or"colleagues" don't simultaneously call you "a nice old lady" that may be willing to let us pay "low-season" tax. You see: Nice old ladies with a son in school meetings on Sunday nights and a youthful profile picture does not build confidence among guests.
12. Please instruct your "friends" or "colleagues" to act in such a manner that no guest ever wonders whether they are under the influence of narcotics.
13. Provide mosquito nets.