HORRIBLE EXPERIANCE WITH AN EVEN MORE TERRIBLE HOST. We were cut off from all the utilities -electricity, gas and water during our stay. Everything shut down shortly after midnight on July 1st, only at this Airbnb apartment while the rest of the building had lights on. I was left for 10 hours with my two kids at night in a pitch dark, in an overheated apartment during a massive heatwave in Florence unable to even take a cool shower or flush the toilet. I could not even charge my discharged cell phone. Host Pietro Giovanni did not get back to us till late morning and, to our shock, instead of trying to send some help to resolve the situation, he quickly put blame on us and accused us of "causing a power failure" due to using too much AC". All the breakers were fine on his electrical panel and how using too much AC would lead to shut down of water and gas at the same time is beyond me. The neighbors later told us that the only reason this would happen is when host Host did not pay utilities by the 1st of the month, again...Host's lies and lack of empathy were even more upsetting. It turns out that this is an absentee landlord/host who is never around, who lives in another city hours away and this property is managed by his cleaning lady who had 13 other properties to take care of, clearly too busy to help and will not be running to save you. Bottom line - if all goes well, you are lucky, but is something goes down as it did for us- you will be completely on your own and NOONE will come to the rescue. The place is quite shabby with outdated heavily used furniture and other beat-up random items pulled together, they all feel like they were picked up at some second hand garage sales. Beds are cheap and mattress and pillows are old, uncomfortable and have bad odor. It gets extremely hot and stuffy inside especially at night with zero air flow. So, if there is any malfunction with AC, and it sure sounds like he does have those not infrequently, you will be miserable beyond belief. I feel strongly that this host is dishonest and negligent, he refused any kind of compensation and tried to convince Airbnb that we caused him trouble trying to scam for a night stay and perished goods in the fridge. It took days on the phone with Airbnb to get a refund, they eventually sided with us but all the time and aggravation really affected our vacation. I was so reassured by all the positive reviews for this property and was hoping to have a nice worry free stay for my family but this was an immense disappointment cast a shadow on our time in Venice. My suggestion - find another place. You may have to pay a bit more but not having to write a review like this one, may be worth a few extra dollars. NEVER AGAIN, PIETRO GIOVANNI! IF I COULD GIVE YOU ZERO STARS, I WOULD!