The place is in a great location, comfortable, and clean. We have stayed in over 50 different Airbnb’s in 6 continents, and we have always had great hosts who were kind and extremely helpful. However, this host, Massimo was very rude during written communications when we asked one reasonable clarification question. He then immediately answered with a frustrated tone asking if we were joking with our question because he felt that he already answered it. He added emojis such as 🤷‍♀️🤦‍♀️. When I told him that perhaps kindness and patience can go a long way, he then changed his tone to a much more pleasant tone and put happy face emojis. While I appreciated the nicer communication style that followed, the initial rude communication style was unnecessary and not good customer service at all. He also was no help to my brother who arrived first with a baby and four luggage, and could not find the place. He would not pick up his phone when my brother was communicating with him via WhatsApp telling him that he could not find the place. It is sad that a great place was tainted by the rude behavior of the management host. I do not recommend this place because of the host.