- keys were not available for the suite when we arrived and the cleaning was not done…even tho we checked in three hours later than the required time.
- location of additional keys were provided after the cleaning staff forgot to leave the keys as the cleaning was not done and we had to stay until they arrive to do a basic cleaning (change bedding and sheets and clean the bathroom)
- we sent a message to the owner requesting a one night refund and the location of additional toilet paper as less than half of a roll was left for us. The owner stopped responding to us so we had to go the local store to buy Kleenex as no toilet paper was available. The owner only responded to us when a complaint was filled with Airbnb.
- Airbnb sent us a message advising we were refunded $49 Canadian with no documentation as to what that amount represented. I requested additional information with no response to date.
- In light of the issues I would definitely not recommend staying at Marzio’s place as they did not care about the condition that the suite was left to us. I have stayed in airbnbs all over the world and have never experienced the lack of service that we have experienced in Venice.