I did not personally meet Pietro because he was out of town in Milano working as he said. However, I could reach him on the phone and he was very accommodating. I was greeted by Rita who show me the apartment and instructed me the use and location of the amenities. The apartment was clean, roomy, and a good location. It had all the appliances we needed to prepare breakfast and dinner for 4 people (my wife and two kids). The bathrooms were very good and spacious with good supply of towels. The beds were comfortable and spacious. It's a very nice place !!