We communicated with someone named Michele, who was very responsive. Unfortunately, the directions on the listing are outdated/inaccurate, which did give us a bit of a headache as we headed to a ferry stop no longer active, as instructed by the listing's directions. We missed a ferry and got a little sweaty as we hustled with our bags to the proper stop, after asking someone on the street. Upon arrival, Michele found us as we arrived, and check-in was easy. The location is exceptional and the apartment itself was clean and neat, with standard assortment of kitchen utensils and enough to prepare basic stuff for a couple or small family. Overall the place is somewhat small, though I wouldn't say 'cramped.' The view from the living room windows is lovely, though I didn't want to enjoy it from there because the place is also an unfortunate example of the kinds of airbnb apartments one increasingly finds in places like Venice, and which I usually try to avoid -- newly appointed but in a relatively drab, soulless, uncomfortable fashion. We found the lighting unpleasant, there were no pillows on the sofa, no bedside tables, no drawers in the main bedroom (shelving instead), living room window curtains improperly installed (they literally fell off the curtain rods when I pulled them -- gently -- to the side). The main bedroom door doesn't fully close (the latch doesn't catch) and no locks on the bathroom doors... admittedly only issues if privacy is a concern. None of these things were major problems, and the location is very central. Overall, well, the place was fine, especially for a couple who wants to use it mainly as a base to which to return for a change of clothes, or a good night's sleep (the bed in the main bedroom was comfy and the room was dark and very quiet). As for us, we'll continue to try to find apartments inhabited by actual people who are away and want to make a little money, especially in places like Venice.