From our initial booking onwards, Thomas” communications were swift, helpful, informative, professional and warm. Having met him while at the property, we found him to be just as helpful, warm etc. in real life. We followed his impeccable directions and easily found the apartment which overlooks the canal in the attractive Dorsoduro district. The property is as described on the listing and was functional, tastefully decorated and clean. The bed was very comfortable, the huge-screen TV with Netflix was a nice touch and the whole set-up was ideal for a short break. While we were in Venice, high tides flooded some streets / pavements and Thomas provided sound, topical advice and nylon over-boots to allow us to navigate the flooded areas. Nothing was too much trouble for Thomas who was an outstanding host.