We missed our train and the next one was sold out. The third and final train did not arrive in Venice until after midnight. I felt terrible for the inconvenience since the apartment is not self-check in. But Cristiana kept in touch with us the whole time, coordinating our arrival with the ferry times, and met us at the pier to walk us to the apartment like it was still the best day ever. Thank you for going above and beyond and for taking care of your guests at such a high level. It would have been a very different trip without you! Ciao!