Roberta was a terrific host, meeting us at the Alilaguna stop and leading us to the apartment. She was very thorough in showing us how appliances worked in the apartment and had quite a bit of info about local restaurants. She fielded several phone calls for us (before we got an Italian SIM card) when 3 out of 4 pieces of luggage did not arrive at the airport. The apartment was well kept and very clean and included the essential supplies that you would need. We recommend this apartment and host wholeheartedly, and it was a good value for four people.