Raffaele and Caterina were a huge help. One of our bags was lost while we were at the airport and we were not able to stay home for the drop off of the bag once found so Raffaele met up with drop off staff for us. When we got back to the Airbnb the bag was already inside the house.
The Place: Location was amazing, 10-30 minutes walk to almost anywhere. 10-15 minutes from the train station and there are bars about 10 minutes away if you are into a social scene. Beds were very comfortable.
Honestly, when I visit Venice again I will be looking forward to staying here.