Our flight was delayed and arrival was later than expected. Guillaume was great- kept in contact the whole time and was understanding of the situation.
Everything was clean and tidy and the location was perfect.
The only improvement that could be made is the "directions". The correct address is written in the tab however the pin-drop on Google maps took us to an address on the complete opposite side of the island. This is written in the house rules, however we booked a lot of BnB's and it's difficult to keep track of the finer details. Not the best way to orient us to Venice with 15kg on our backs, but all in all a great stay!