We chose this Airbnb because of the canal view and because of Elena’s glowing reviews. They both exceeded our expectations, especially Elena’s helpfulness. She communicated every step of the way and was extremely quick to respond. When we spoke to a water taxi driver to take us to the home, they didn’t recognize the location and Elena responded quickly to me, helping with other landmarks and such. We also ran into some travel issues and Elena provided links and resources late at night. She let us store our bags and was super understanding when one of our suitcases broke and we had to leave it behind. Also left a gift for us with some of her husband’s artwork. I truly can’t say enough good things about her!