This was our first time using Airbnb and we were a bit nervous but we need not have been. Francesca was very helpful giving us loads of information about how to get to the apartment, good local restaurants and ideas of what to do. The apartment was amazing, very clean and comfortable. Francesca showed us how everything worked when we arrived. In addition the apartment was in a superb location. We couldn't have been happier with everything, we highly recommend. Many thanks to Francesca and her mother for helping to make our visit to Venice a trip to remember.