Laura was amazing right from the first enquiry. She was quick and efficient and gave me a lot of confidence. She gave us a phone number and email before our flight and gave us really detailed help for how to meet her at the vaparetto stop. She was waiting for us at the agreed time and place and took us to the apartment. The apartment is fantastic - it had everything you could possibly need and more besides. It is spotlessly clean and Laura provides so much helpful information to make the stay easy and enjoyable. She lives just next door too so you can easily contact her, should you need to, during your stay. I would highly recommend Laura and her apartment for a fantastic stay in a beautiful city.