Chiara came to pick us up at the boat stop. Communications was good. She generously brought us a map and spent time helping us understand a good route for sightseeing and eating. This was very helpful on our first day, she was also able to help us on the phone when we could not find a restaurant-thank you! The flat was well suited for a couple and a child with lots of floor space to play on. It was warm well located and quiet so were very pleased! Thank you