Their place was adorable! It was very close to the main train station and the vaporetto stop. I got tons of pointers on where things were located and they even got us breakfast upon arrival. We took the overnight train and wanted to drop off our luggage 2 hours early and they were extremely accommodating. I hadn’t exchanged my money yet so they let me leave the vat tax upon departure. Overall, extremely friendly and nice. Would definitely stay there again the next time I’m in Venice.