Marco always responded promptly, kindly, and with helpful information about getting to and from the apartment. The place is lovely and it was very nice to be away from some of the tourist-craziness. We would go in to the more popular areas for the day and then be able to retire to someplace quieter. Being able to take the Hilton shuttle boat for free was a huge perk as it saved us a lot of money and was very convenient. The internet was sort of tricky and would cut out in the bedroom in particular, but other than that, it was a wonderful trip.