They met us at the dock and took us straight to the room. We got a run through the entire apartment which was fantastic and there was water in the fridge which was nice considering the heat in Venice. The place has a hot water heater for the apartment which is fantastic. Four of us stayed there and all of us had a nice warm shower at the end of the day and didn't have any problems with running out of hot water. We also were given a few restaurant recommendations which was great as well. If you haven't been to Venice, the streets are rather confusing at first so it was convenient that the restaurants that were suggested were nearby.