Partly a language barrier but good luck needing anything from host. Check in info says front desk open from 9 am to 12 am. I think she meant 12 pm. We got there at 4pm bt door was locked with nobody to let us in. She said to press bell but the only thing that looked like one didn't work. I called her & she said she would come but she didnt. We eventually tailgated someone coming out of rhe building. On getting in, we didn't know how to get into our room. After calling her, she hung up them few mins later, spoke through an intercom meaning she was in the building the entire time. She pointed us to the key on the table (which we had missed - so many instructions). After lugging heavy luggage up a really long flight of stairs, key wouldn't work. Called her again, she didn't pick up. After several attempts, key worked (key is quite bad. You have to hang it in a weird angle to get it to work). Very stressful check-in overall. Room was adequate but the building itself is not updated and has a weird smell. Location was good though & we enjoyed eveything else about the 1 night stay