Arenis and her husband Atilio were lovely. Atilio met us at the Rialto vaporetto stop after our driver called him (you need to call 0039 ... from an international roaming mobile) which is 50m from the apartment and he helped get our bags up and showed us how everything worked. Wifi was a little on/off but Arenis quickly called the provider and verified whenever we reported a problem. When wifi worked it was very fast. The apartment was small but clean, very comfortable and a great location, next to Rialto Markets, coffee shops, cinchetti bars, restaurants and easy to get the vaporetto everywhere. A little noisy in the mornings when the sellers open their shutter shops but quiet at night. The bed was comfortable and everything was clean. Olive oil, salt, pepper, bath gel, bedsheets, towels, washing detergent, laundry detergent were all provided. Only thing we would have liked was a non-stick frying pan for cooking our omelettes, otherwise the kitchen was well stocked. As no one was staying the day we were checking out Arenis let us check out late as we had a late boarding time. We highly recommend this apartment if you're visiting Venice and would be happy to stay here again.