Elena is wonderful and the most attentive host. Our trip started off rocky with a grounded flight from the US. When we finally made it to Venice there was a bottle of cold Prosecco waiting in our room. The place is in the best location close to all the action but still quiet enough to sleep. Unfortunately we did run into a broken AC and a temperamental hot water heater. Elena was immediately responsive and apologetic and worked to try to fix the problem. Ultimately with windows open and cool evening air we had a comfortable night to sleep. Beware the first set of stairs though. They are deceptively steep. Overall a good stay despite the hiccups