Paola was very responsive from the moment we made enquiries with the reservation. She was also responsive to queries and directions on how to arrive. Paola and Cinzia met us at the Rialto Mercarto water-bus stop and we had a very short walk to the apt. The apt is as described. Both girls were very helpful with their recommendations and directions. They had lots of maps available and highlighted points of interest. Very much enjoyed staying in the apt and in Venice. Would not hesitate to stay there again.