Susanna was very pleasant and welcoming during our stay in Venice. She was patient even when our flight got delayed and we had to fly into Venice a day later than expected.
Susanna communicated well and was there to personally show us around and show us the ins and outs of the room and amenities.
The room itself is clean and cool, which was nice in the hot Venice weather. It was as expected and as shown in the posting.
We would definitely stay here again and we have no complaints.