Maddalena is extremely quick to respond to any communication, even after giving birth to twins! I was so impressed. The location of this apartment is fabulous! The canal view is wonderful. We were constantly amazed at how so many boats maneuver around each other. The gondolas go right by the window! We also loved the sweet neighborhood. There is a grocery store, a bakery and even a hardware store steps away. The neighborhood has many good restaurants and the local church in the Campo is beautiful. We loved staying here. It really gave you the feeling of being among the locals. It was a very easy walk from the San Stae vaporetto stop to the apartment. And as many have said before, the bed is extremely comfortable. We hope to return to this apartment and neighborhood some day soon. I highly recommend it.