We unfortunately did not get to meet Cristian as he was will his wife who was going to have a baby. Congratulations! Venice is a confusing town to navigate. You can easily get lost. I would recommend having a good map of all the street names upon arriving. We did not have this and we got confused/lost trying to find the meeting spot. His brother met us and gave us a tour of the apt. His brother did not speak any English but let me talk to Cristian's wife (who did speak English) at check-in. His brother was very sweet and did an excellent job at the tour despite not speaking English. Like other reviews said, the place is small but perfectly fine for 2 people. It is not in a touristy area which was nice. When we left we walked with our backpacks to the train/bus station - it took about 40-45 min walking pretty quickly to give you an idea. Cristian was always quick to respond to questions, but we didn't need him for anything while we were there. Cellular service was poor in the apt. It would definitely be nice to have wifi. We walked to all the major sites.