The breakfast is amazing, Big breakfast, fresh fruit, coffee, breads. Fiorella were so nice in the first day when we arrived, she asked us what time would we like to have breakfast, we set the time, by next day, she place the breakfast directly on the table of our living room. Only the 3rd day she was late for 45mins which she said it's because the coffee machine is not working. Other than that, the breakfast were perfectly made.
As i mentioned before, the host is not in the apartment during the whole time of our stay. So, if we had any question or need, we had to asked to the mum of the host Fiorella. We found out a little frustrated to ask for the facilities that supposed to be there one by one. It's a little hard for us to ask her coz it feels like its something extra that she had to do for us additionally but which is not. It could be because of the languages barriers.
As the stay is not cheap, we intentionally looked for a place which can give us a sense of relax and privacy, but seems the result is not like that, before the confirmation of the booking, we had asked the host Silvia some questions for the place. Here are some of the messages from the host which we think its not so accurate.
1. "The lost have dishes & glasses"
- We need to ask for it, it's not prepared inside of the apartment that we were staying. We had to go to ask Fiorella for it.
2. "The loft is independent (Bedroom, living room + Bathroom)"
"Entire loft would be completely yours"
- One of the most disappointment of the staying in this place is "Security & Privacy", when we first arrived, we have been given a key for entrance of the building & 1 key for the main door of the whole apartment. "Not the key of the LOFT" that we stayed. Which means, once we got into the house, there are no key for the door of the apartment that we were staying. Which also means anyone could just bump into our apartment anytime without notice. We asked about it in the beginning to Fiorella, she anwsered: The whole house have no keys, there are only me & you both (also with two cats)...We were like Ummm, we don't feel the sense of privacy & security there. It's not we don't trust anyone, it's a basic sense of security & privacy. Whoever are traveling to other countries, you would be hoping that during your stay, u can feel relax and safe. To be able to logged our door which no one could get in during our sleep/ staying. We felt concerned. That why when we returned to the apartment at the same night, we used the Airbnb app contacted Silvia, we mentioned this issue and concern to her directly. After we wrote our concerns to her, she simply replies: Sorry anywhere at home, there are keys. Then we asked again: You mean there are NO keys in the house?...... since then, we haven't got any replied from Silvia anymore.
3. "We can borrow the kitchen sometimes"
Since the first day we arrived we tried to ask Fiorella about if we could use the kitchen sometimes, but her response were not so nice by saying "It's not in the contract, no one cook here"
4. Also, be prepared that when u turned on the air-con, u cannot use any other facilities at the same time. Which means you cannot use the laundry at the same time. During our stay, the electricity had been shut down for two times.
1st time: We went out to ask what happened, Fiorella just told us: "You have to" turn off your air-con becoz your are doing the air-con & laundry at the same time. It almost makes us feel like it's our fault to turn on the air-con at the same time trying to do laundry. If their house has short electricity situation, they should have give us notice ahead.
2nd time is when we used our air-con at the same time we used a 220v small electric pot to cook some mushrooms, then the electricity suddenly shut down again. This time we just didn't asked what happened, but when we went the the kitchen to ask for the use of the laundry, Fiorella said to us: Did you cooked in the apartment? "U have to" turn off the air-con now, using too much.... that's why the electricity went off".
But we wonder, is it really because of the cooking pot which is 220v for 10mins? All we got are the reason becoz of we use the air-con & something else at the same time.
5. The WiFi signal is weak which we cannot even connect it in the bedroom nor in the living room.
6. By the end of the stay, we packed up and checked out. We left our luggage and get it back before we head to the airport. When we got into the apartment, we finally saw Silvia. And Fiorella is so kind to offered us if we would like to use the toilet before they clear it up. But then she asked: Since you are going up to the loft (The toilet is next to the bedroom), Please go also to grab all the bedding you used. I was like: What? Is here a hostel? We paid for the all the additional cleaning fee is for what? The we felt not right, then my husband asked: Isn't this what you guys should do? Then they said: okok.
Overall, for the staying here in this loft is way far from a good experience (Apart of the breakfast are good & the loft is clean).