I was a little apprehensive because this was my first time using Airbnb and we didn't get a whole lot of details around how exactly we would obtain keys/gain access to the apartment. It wasn't helped by the fact that we had difficulty communicating with Luca upon landing at the airport in Venice before getting on Alilaguna. In the end, we waited only 15-20 minutes at the Arsenale stop and was met by the housekeeper who took us to the apartment which was literally a minute and a half walk away. Full disclosure that we arrived earlier than most guests because we were on a direct overseas flight from New York. The apartment was very clean and kitchen was well stocked. The only complaint I would generally have is that the apartment was very chilly and you can not adjust the thermostat - luckily there were plenty of extra blankets. We did have a problem one morning with the hot water heater which again required trying to contact Luca; eventually we connected and he walked my husband through resetting the pilot light.
To focus back on the positive, the location could not be beat - a supermarket nearby, quiet and within walking distance of all sites. Warning though to those who have an aversion to stairs - it's on the fourth or fifth floor (can't remember exactly) of a walkup. Wasn't a problem for us and actually helped justify more eating and drinking :) And it was an incredibly nice touch to have a welcoming bottle of prosecco. I would recommend to others who wish to visit Venice and don't need (or want) the hotel experience.