If you can be struck off the AirBnB list, these guys are the prime candidate. Unresponsive commercial, dirty and broken apartment, really was the only negative of staying in Venice. And we are big AirBnB fans. We were offered a 50% refund, no alternatives. Wish I'd known, we would have spent more money elsewhere to avoid this one. Let's hope they note this an improve the service for the next people