Prior to arrival, Cristina was super helpful, guiding us on what things to prep for, things that are already included in the apartment, etc.
Upon arrival, Cristina and her mother collected us at the pier. We had problems with our travel card at first but they were so kind to keep constant contact and help us sort things out. We arrived around 45mins later than scheduled but were still given such a warm welcome by Cristina and her mother.
When we arrived at the apartment, Cristina talked through everything about how to use the showers, aircon, etc. whilst her mother showed us a map of Venice and introduced a great selection of places of eat and visit.
Throughout our stay, we couldn't appreciate the location of the flat any more. It was so close to everything that we needed, yet far enough from the hustling city. The supermarket was literally downstairs, the gondola ride station was also accessible next to the supermarket, the restaurant serving amazing food was also a stone's throw away. The apartment was so close to Rialto bridge, that we literally could walk back to the apartment to enjoy lunch and cicchetti at times when we were too tired.
When we left, Cristina arrived on time to check us out at 10am and allowed us to store our luggage in a locked room below (like a garage) as our flight wasnt till the evening.
Overall, our experience of Venice was made so much better because we could easily live like a local and if we were to visit Venice again, we know we would look no further!