We very much enjoyed our stay in Tilly's House. When we arrived in the neighborhood, we were met by Francesca's associate, Catarina, who directed us, helped with our bags and quickly checked us in. Later, Francesca checked with us on our needs and because of the length of our stay, arranged for an extra apartment cleaning midpoint while we were there. She also called and was able to schedule for us an appointment to see a sight in Murano not commonly open to the public. She was fantastic!! Tilly's House was clean and very comfortable. Everything worked well. We discovered that the apartment actually does have an iron and a hair dryer, even though they were not listed in the amenities list as available. Tilly's House is located just steps from the Rialto Bridge and from the Rialto vaporetto stop--a wonderful location and easy to get anywhere from. We would definitely stay there again.