Pre-arrival communications were excellent. This cozy apartment is located on a quiet back street just a ten minute walk from the Lido Vaporetto stop, perfect for peace and quiet. The hostess left some unexpected breakfast snacks for us. Her assistant, Lorenzo, checked us in and upon check out even gave us a short ride in the rain to our hotel in Lido where we met our bike tour group. A couple minor problems arose but quick communications with Cristina and Lorenzo soon solved them. The weather turned cold and rainy and we asked that the heat be turned on our last night. It was and the extra charge was waived. In short, we had a very good, restful stay in this cozy apartment and recommend it to others looking for peace and quiet away from the crowds.