Agata contacted us prior to arrival and confirmed when we would be arriving on our train to Venice. She met us at the apartment and went over a few things and gave some tips for places to eat and things to see. We really appreciated it. At one point we got locked out by our neighboring apartment guests and Agata was very prompt in assisting us, which luckily worked out quickly with the neighbors returning to unlock the unit. The location of the unit is very nice and close to the train station, but I can see how it may be further for some if you are going to visit places past the Rialto. We really enjoyed our stay and would recommend it to anyone going to Venice.