We absolutely loved the location of this nice little apartment, which was in a quiet and less touristy area and yet within easy reach of most of what we wanted to see. There were some great little restaurants and night spots nearby as well. Massimo met us near the train station and brought us directly to the apartment in his boat for a reasonable fee. He also recommended a great place for dinner on our first night. We visited at the busiest time of year for tourism in Venice (mid-August) and he seemed to be spread very thin with his many different apartment listings - which may account for some of the less positive aspects of our experience. I had a tough time reaching Massimo to personally confirm our stay before we left the USA, he did not respond to multiple messages via AirBnB so I ended up having to call him long distance to confirm. He arrived to pick us up a bit late (about 20 minutes). The apartment is roughly as described but certainly didn’t live up to all the 5 star reviews. The toilet seat was broken and the bathroom door did not latch so would hang open about 2 inches at all times. Neither of these items was repaired while we were there, so we had to make do. We ended up taking the toilet seat off altogether because it was so unsafe the way it was. Listed amenities were present but did not work well. The washing machine did not work properly even after we cleaned out the filter ourselves, which should not be something guests need to do. The AC was not able to cool more than the common room, so the bedroom was very warm even though we left the door open to the apartment at all times to try to let the cooler air in. WiFi was very inconsistent - it was usually very slow and would occasionally stop working altogether. The kitchen is not well equipped for use - there is not even dish soap or dish towels so we could not clean up after ourselves as we normally do. Overall not quite the experience we were expecting and not really up to par with the other Airbnb places we have enjoyed.