Andrea was very helpful and met us at the train station. He walked us back to their apartment and helped with the luggage. However, I would take the water taxi next time, bridges and suitcases don't mix well! The apartment was very clean, darling, had a wonderful view and a great location away from the heavy touristy area. Our only problems were the limitations of the air conditioning unit and we had trouble with the shower (water pressure and hot water on the last day). Overall however, we would stay there again!