The palazzo was indeed special. Our relatively large family stayed for two nights before embarking on a cruise to Istanbul. Rooms are palatial, endowed with a truly ancient sense of Venice; bathrooms are spartan yet functional. Antonio helped navigate several parties of us from Marco Polo in a friendly and clear manner. He charged 20 Euros for each arrival party except the first one which was included in the room fee; seems fair, but anticipate it and consider consolidating your trips to save money. Special places sometimes involve sacrifice, so be prepared to haul your bags up several flights of stairs to reach an enchanting space.