Florence was absolutely amazing, she was very helpful and informative. Unfortunately, when I arrived there was a noticeable odor which progressively became worse. The first night I had to sleep with all of the windows open in order to sleep. The next day I informed the flat manager, Florence, I needed to vacate due to the smell. I believe it was a dead animal or horrible sewage. It’s unlivable.
I requested a refund for the rest of my stay and it was not granted. Even though the first night was horrible, and I had to sleep with the windows open, I was still willing to pay for that evening.
When I communicated with the host they dismissed my request and only offered reimbursement for one night. He also stated that the smell is common. I have a friend that lives in Venice, they couldn’t even walk into the flat it smelled so bad.
I hate leaving bad reviews but I wouldn’t want this to happen to anyone else.