We enjoyed our stay. Jacopo was our host. We did not interact with Lilia or the other host named in the previous reviews. There was a little confusion with the water taxi, which surprised me because everyone else said it was simple. We were told to take Line 2 to San Zaccaria stop but there were two Line 2 routes and we took the especially long one. Still got there and found Jacopo ok.
The climb up the stairs with our luggage was difficult but, as has been said, you are rewarded with spectacular views.
Be cautious going down the steps, more so at night. They are very steep, especially the top flight. If you have mobility problems, this is not the apartment for you.
I will always remember the terrace view. Just stunning.