Piero kept constant communication from the beginning and when our flight was delayed and our water taxi took longer than expected, he was very understanding and had Francesca meet us in the street in the rain! She was so helpful and gave us maps and points of interest and tips on restaurants for the area! They really went above and beyond in the check in process! The home is in an ideal location. Just remember that it does not have AC (like most homes in this area) and there are no screens on the windows, so bring bug spray. There is a lot of passerby ‘road’ noise with the walking tours and groups passing by early. It wasn’t a problem for us because we were planning on being up early, but if you’re one to sleep in, it’s a little loud. The beds are comfortable, everything clean, plenty of mirrors and outlets, and no issues with hot water! All in all, we had a wonderful time and would stay again if we had the opportunity!