Arianna was very helpful when we arrived in Venice, she met with us as we took the "wrong" boar into town. The apartment was clean and nicely decorated with a good standard for the price. Only two minor letdowns: the AC would not work properly for one of the three rooms. When you rent a apartment for 6 people, you'd expect 6 wine glasses, especially in Italy.. Hopefully all of the above have been resolved for future guests!