Andrea met us at the station (S.M.Novella) and walked us to the flat which was very helpful as Venice is a maze of streets which soon become familiar but at first may seem quite overwhelming! He took us into the flat and explained things (and was easily and efficiently contactable on the phone for last minute questions about the local laundry). He was very friendly and helpful. The flat was nicely set up with bedroom and kitchen well kitted out, and a special bottle of something cold in the fridge - very useful on such a hot day. The location of the flat was superb - away from the typical Venetian tourists spots but easily accessible if you want (mind you this doesn't stop tourists wandering pretty much at every hour - it is so difficult so say where that tourist-free part of Venice is.) The local coffee shop (just out the front door) was nice, and Andrea recommended the local restaurant down the main alley for a good place to eat (Trattoria Da Silvia) - it was! All in all, a great host, a fabulous flat in a beautiful place. Thanks.