Alessandro was fantastic! He met us near the train station and walked us to the apartment - insisting on carrying my luggage over steps on the bridges. He spent half an hour or more going over the map with us and suggesting things to do. We wanted to see the non-touristy side of Venice more and he gave us great places to go and fantastic restaurants away from the tourist areas. I texted twice later with questions and he answered immediately. He was the "host with the most!" We loved the neighborhood this apartment was in - close to everything but away from tourists. Lots of great shops nearby and we loved the pastry shop right below. It was a great area to just walk and explore. We were so sad to leave and would definitely stay in this apartment again. It had a lot of character with the wood trim. The layout was nice too and it was quiet and comfortable. The pictures don't do it justice. The Wi-Fi worked great too.