The apartment was pleasant though not as bright and sunny as the photos made it seem. The bed was comfortable enough, but the pillows were rock hard. The sofa was uncomfortable to sit on, so we couldn't imagine anyone sleeping on it. The shower and bathroom were quite adequate.
The real problem we had was with management. Not until we texted Carlo that we were almost there did he inform us that he expected a " little tip" of 20 euros for his "representative," who was to meet us and take us to the apt, which was all of 7 minutes away. Paulo did meet us but was more interested in his phone than interacting with us. There were 2 bridges on the way, so he offered to help me but ignored my husband who was lugging most of the bags. One might expect a strong young person to be more helpful. We decided against the tip as a tip is up to us. We do think, however, that all charges should be listed on the site so that there are no surprises.
Also the list of house rules we were given included heavy handed threats of fines if we broke any of the rules: 167 euros for not disposing of garbage properly, 50 euros for leaving any garbage behind (we left on a Sunday, so we had to carry it with us), 100 euros for lost keys, and 20 euros a day for excessive electric usage. We think there are nicer ways of getting people to cooperate; such threats of fines are unnecessary. We've never encountered such a heavy handed approach. It takes the fun out of one's vacation.