Carla was very welcoming. She waited for us at Piazza Roma station and guided us to the apartment. You do have to cross 3 bridges to get there. However the location of the apartment is great. We were able to walk everywhere. We also figured out if you turn right from her apartment within a 2min walk you're at Riva de Basio Valporetto station. The apartment was nice and quiet. The bedrooms were spacious and there's even a cute dining room and kitchen.