It is hard for me to find the words to describe how amazing our first trip to Venice was thanks in large part Michela. To start, she met us at closest Vaporetto stop (for which she provides clear instructions on how to arrive to) with warm greetings and a huge smile. She was so kind, escorting us back to the apartment and insisting on helping to carry our luggage. The apartment is beautiful recently renovated with everything you could possibly need. She even left us welcome gifts of champagne, fresh fruit, pasta, coffee, milk, yogurt, water and orange juice. She took the time to meticulously go over every detail we could ever need to know about the apartment, the surrounding neighborhood, recommendations for great restaurants, etc. One night we wanted to attend one of the restaurants she suggested but didn't have a phone available to make a reservation. When I asked her about the restaurant and our desire to go, she didn't hesitate in calling on our behalf to book us a reservation for that evening. It was as if I found my long lost cousin in Venice. She treated us like family and we couldn't have been more pleased with our stay. You owe it to yourself to book a stay with Michela. We hope to be back soon.