Alberto and Silvia's replies were always prompt and kindful.
I arrived in Venice a day earlier than planned,
They let me put my luggage in the room a day early and let me check in!
Silvia was waiting for us at the waterbus station in Rialto, and we were able to check in smoothly.
Also, if you tell them that the cup is dirty, they will buy you a new cup,
When I told them that the hot water time for the shower was short, they immediately requested a plumber.
Thank you for being kind to me in everything💝