Our host didn’t communicate the location or access code for the apartment until the afternoon of our stay. From there, the communications declined. Upon arrival, after a delayed flight, we were confronted with a broken key box. We called Vanessa who told us that the previous tenant had broken it and we just needed to force it. After finally getting the keys out, we then struggled to get my wife over both the step and the 12 inch aqua alta barrier. We had strived to get a ground floor apartment to meet her needs. We had of course seen the picture of the barrier, but had assumed that, like Venice’s merchants, it was removable for low water times. The host has now added text to her listing stating that it is non removable. We then asked the host for more than the one roll of supplied toilet paper, some hand soap, and the one set of well worn towels. We felt that was reasonable request for a five day stay. Apparently the host felt otherwise as we never received the toilet paper or hand soap. We did receive a second set of towels which were stained with deep blue splotches. We also discovered that the dishwasher was full of dirty dishes. Upon complaining about that, the communications really went down hill. I started receiving threatening texts from Vanessa and Alessandra blaming us for ruining their towels. After three days of endless harassment and putting up with the dirty floor (and everything else) we moved to a hotel. In eight years of using Airbnb, this was the worst host experience we’ve had.