Our host always gave us prompt replies to our questions and was very helpful. We were really pleased with the location of the apartment, it was nicely located in the center of Venice. We felt the apartment was a really good value at this price point. A bonus was a couple of nice low key restaurants close by. No trouble falling asleep after a day of touring. Two things you should be aware of was the street noise which required us closing the windows and using the AC at night and the bathtub instead of a stand up shower.