Giovanni met us in and also helped us plan our transfer from airport. He met us as soon as we reached Venice, helped with luggage and walked us to the apartment. He gave us a tour of the apartment and had an intensive book of information about the apartment and local area. It was a great location. Not too far from anything but not to close that it was noisy at night. We would defiantely stay again and reccomend to anyone. Perfect for our family of 4 especially where our teens need their own beds