Caroline and Jacopo were so extremely sweet, helpful and so quick to get back to us and their English is excellent which was great as my Italian is just so-so. I was traveling with my elderly parents and they took care of us like family. The apartment has an elevator which is a big plus in Venice. The apartment was so convenient to the train station, boat stops and main walking corridor....yet down a lane to make it private and more peaceful. The apartment was even better than pictured and super clean. Caroline left in the apartment fresh fruit, cereal, eggs and coffee...how thoughtful and helped us start the day. There were maps, suggestions and other helpful items for you to enjoy your stay in Venice. We highly recommend this apartment and we hope to be back soon. Grazie Millie, Rosanne