My parents had a memorable stay at Monica's flat. Monica was very prompt in responding to my messages and their calls. She had excellent communication throughout their stay. She even sent someone to meet them at the vaporetto and walk with them to the flat so they would not get lost. They absolutely loved the flat, especially the bathroom and the availability of a washing machine. Monica was kind enough to leave them some juice, croissants, and other breakfast items, which they greatly appreciated after a long journey. They cannot wait to visit Venice again and will definitely be staying at Monica's flat in the future.