We were met by one of Giacomo's associates. She was very nice and friendly. She led us to the apartment and gave us a tour. She also provided us information regarding local transportation and food options. Our only issues with check-in was that the apartment had not been cleaned, so after a full night of travel for us, we could not shower at check-in. We went out into the city and came back later and everything was cleaned. We did have issues with the A/C on the second level, but Giacomo came right over and corrected the issue by resetting the A/C system.