Terrible experience. We arrived two hours after check-in time (around 16:00) to find a couple upset because their room and the whole apartment were dirty with the mess of the previous guests (it was a UK couple with whom we were going to share the space, they left the next day) . We entered our room and the same happened to us. I wrote to Leonardo whatsapp and he replied that in a couple of hours it would be ready... that we can wait for two hours... we were with all our bags and we needed to take a bath and prepare something quick to eat because we had a separate tour, of course we lost the tour. At 18:00 pm we went back and a man was still cleaning, we could not stay there... The couple from UK told us Leonardo tell them the place will be ready by 20:00 p.m. so we did not have another choice, we had to walk and see what to do around... There was never predisposition to compensate for the bad time, all our time in Venice was schedulle, this really afect us. We only stayed 2 nights, I recommend to those who reserve to remind the host to leave the apartment clean for your arrival.