Elodie and her assistant (who met us) had great communication and were very accommodating. The apartment is just like the pictures and the view is even better in real life. It's a great, quiet place to relax. The water bus stop is right outside, but if you're trying to get back to Murano late at night they run pretty infrequently. There aren't a ton of restaurants nearby and most were closed in February. The grocery store right downstairs is very convenient though. We didn't mind, but be prepared to walk up very narrow stairs with a low ceiling to get to the apartment.