Leonardo wasn't there during our stay but made the arrival process easy by leaving us the keys. The apartment was easy to find, it is not in a super busy area but right next to the F. Nove stop on the waterbus, very convenient, and a short walk to mostly wherever else you want to go. It would have been nice if the bed was one large bed instead of 2 mattresses together as there was a bit of a gap and I wish there was more light in the room as there was only a small lamp. Overall though, we had a nice time here!