The people that run your front desk are absolutely horrendous. They gave us bad information numerous times and were not accommodating at all. Our key broke and they did not make any attempt to fix it. We were locked out of our room every time and had to run back and forth from the front desk to get into our room. I wanted a taxi to the airport in the morning and they called a private car that costed 45 euros for a 10 minute ride. Terrible customer support all around. The location is a 20 minute tram ride from downtown Venice so not ideal.