Alessandra was very friendly and quick to reply to messages. The room was quiet, clean and exactly as pictured and it felt like a completely separate apartment. Alessandra gave us some great tips about places to go in Venice. It was very easy and quick to get onto the island with the tram just outside her building and it took about 30 minutes to walk to the main touristy area from the tram. We had a lovely time in Venice and Alessandra was a great host.