My husband and I recently stayed 4 nights at Serena's apartment. She gave us great directions to the place and greeted us when we arrived. She showed us around the apartment in detail and explained how everything worked, she even provides you with some breakfast items which was very nice. We loved this apartment, it is very charming and cozy and the use of space is amazing. The pictures do not do it justice it is even better in person. The location couldn't be better it is right in between all the sights you want to visit in Venice and even some you didn't know about until you stay here. There are so many bars and restaurants within steps of the front door so you don't have to go far if you are tired from the non-stop sight seeing in Venice. I would highly recommend this apartment for your stay in Venice.