I was told when I arrived at the airport to call Valentina and She will be waiting for me at the arsenal stop and will accompany me to the apartment(I called her at the airport and she said she'll be waiting for me). Well that did not happen. when I got to the arsenal stop there was no one there waiting for me. It was 9:30pm and it was getting dark. I had 2 small kids with me and all our luggages. So I call Valentina and she was trying to give directions on how to get to the apartment. This whole ordeal took a good 30 minutes (the apartment is literally 5 minutes walk from the arsenal stop). When I got to apartment she did not even bother to come down and meet us. It was very creepy. While on the phone with her she said to open the door, I open the door and it did look like anybody lived there, the area by the stairs look unkept and dirty. We proceed to cling the stairs and the light went out and all we heard was her voice saying "keep coming" my heart drop I thought this was an horror Airbnb stories then the light switch back on. We got to the 3rd floor there was a guy standing by the open front door and we went in (my heart pounding, thinking oh lord what did I get my self into). We check in she collected her visitor tax, gave us the keys and left. No explanation or anything.
Now the house was clean and as described expect the fact that she left us with only 3 plates and a few water glasses there was no cup for tea. The apartment was a nice place to store our luggages. The beds moves with every turn cause its 2 twins bed push together and the mattress is super thin. We had 3 sleepless night. I absolutely love Venice and did not want to complain because I was trying to keep a positive attitude so the kids could enjoy themselves but I wouldn't recommend this place to a family. Maybe college students will do fine with this place but not suitable for family with younger ones.