She was really good to contact me a few days before we came to visit and told us exactly where to meet her and when! Our train got in a little late, but I was able to let them know. She was super helpful and gave us great recommendations for restaurants in the area that are authentic italian food! We loved the apartment-- it was super modern and it had plenty of space and a nice sized bathroom and a really spacious one, too! The location is nice because it is in a quiet area of Venice, but still on the main lagoon. Highly recommend this apartment and the hosts are great!