AVOID. Awful Airbnb experience! Sheets appeared not to have been changed (found long hairs between the sheets as soon as I pulled back the top sheet). The comforter also had stains. When I raised the issue to Renato (evening of my check in) he apologized and said that his cleaning lady said ‘it was okay’; it wasn’t. I grabbed some fitted sheets from storage and made the bed for me to sleep in that night. He then offered a free stay for my next visit to Venice, which did not resolve my situation at the time and who knows when I’ll return to Venice. He then said he would refund me (seems like he did not want a bad review) and even asked for my bank info (I asked him to Venmo me instead and still waiting for that refund which will probably not happen) and only 2 days after did he ask for photo evidence of the dirty sheets ( I only spent a night). Not sure why he did not ask for pictures the night I raised the concern (not sure who goes through the trouble of changing bed sheets if they are not dirty). Renato claims that he had a cleaning lady there and that he was simply removing the ‘rubbish’ when we checked in. Not sure how cleaning service works in Venice but I would imagine that the cleaning lady would also remove the garbage in the house. Additionally the bathroom floor had dust bunnies so the floor was definitely not cleaned either; the soap that was left for us was a used soap bar.
Renato was gracious enough to offer us the water in the fridge. There was a liter bottle that was about 1/2 full and a smaller bottle of water that was about 1/4 full. We passed on drinking his complimentary water; who knows how long it had been in the fridge and if anyone had drank straight from the bottles.
Then there was the shower ... didn’t check the cleanliness of it because it was a bit strange asking my friends to stay in their rooms while I showered in the hallway shower. Yes, the shower was in the hallway (between the kitchen and the actual bathroom).
On a positive note, I only had to do the fitted bedsheet sleeping arrangement one night and got out at 7am. Renato gave good instructions on getting so the place.
Renato should not be surprised by any of this; that seems to be how he starts his responses when someone leaves a negative comment.