I initially picked this review probably for the same reason you are reading this review because of the location and the price. That being said I have probably only written one other negative review 7 year ago. Piero E. Silvia the woman who opened the door for us was not very helpful with my elderly grandmother when we asked if we could get her bringing our luggage upstairs. Breakfast was not ready when they said it was, and the room was very dusty which caused me a severe allergy attack, but all that is really not a big deal and I wouldn't have even mentioned it if this incident did not happen. We came back to the place to collect our things after walking around Venice and asked to use his restroom he completely refused. He said it was not his problem and now that we are no longer guests we are not allowed to use the restroom. I explained to him that I know we are no longer guests, but my 68 year old grandmother needs to use the restroom and as a human being could you please allow her. He acted as if we came off the streets asking to use his restroom when in reality we had stayed their merely hours ago. I felt really sad for him and how he could not connect with our humanness. He wouldn't budge and we ended up having to walk with our heavy luggage around Venice to find her a place. I have never been treated so inhumanly it was really sad.