Before we arrived Elisabetta was very responsive with our questions. Upon arrival,we were met at the nearest vaperetto stop by our host's employee, and she was kind and informative. The flat is charming as pictured. I would say the loft area is best for children as the roof is low and the bed quality drops off a bit up there. We would have wished for drapes that black out the sun better (there are only sheer). Overall it was a great flat, and a great experience renting from Elisabetta.