Elena and Francisco are the epitome of everything good about Airbnb. We got a warm welcome from Elena and a comprehensive tour of the beautifully decorated apartment which settled us in quickly. There was a delicious Tiramisu in the fridge for us arriving at 10pm. There are several towels for each guest and plenty of charging points for electrical gadgets. The WiFi is excellent. The air conditioning is efficient and very welcome. The beds are comfy. We loved living away from the Grand canal on the quiet Marin canal. Geographically it is an excellent base for exploring Venice, and the supermarket which is almost next door is amazing - we ate in most nights, and would highly recommend the stuffed aubergines and pepperonata. There are masses of guide books available, and all four of us had house keys. Elena could not have been more helpful, answering our various questions about how best to get around, and where to dine locally. Her communication between making our booking, and during the months before our arrival was excellent, and so friendly. My friends had not used Airbnb before, but were blown away by this experience. Elena is the Hostess with the Mostest! First class in every way. Love and thanks from us all.