Michele saved our vacation! When our checked baggage didnt arrive with us on our plane. He had a solution and we were able to get it before we left the next day on the train for another city. Otherwise we would have been out of luck. What a blessing that we also had access to a washer to launder our clothes so we could wear them again the 2nd day. The air conditioning was cool and so welcoming after being out in the July heat and humidity. The apartment is in a quiet area so we slept well.