Although we never met because check in and check out is handled remotely (via some amazing technology and creativity) Stefani was always available for questions, transportation details, and anything else we needed. His communication was excellent before and during our stay. The apartment is charming and the space is used so efficiently! I loved being in a real neighborhood and the true sense of Old Venice all around you. No one trying t sell you selfie sticks here! The canal view is so charming and it was quite easy to get around once we figured it out. I would stay here again I a heartbeat!