The apartment was lovely and the location was very centralized. It was very hard to communicate with Patrizia. She told me it would be fine to meet her anytime so we took a train that arrived at 3:30pm and we were at the meeting spot by 4:30. I contacted her union arrival of the train and once we arrived the waterbus stop. She said she would meet us by 5 or 5:30. After 5:30 I tried to get ahold of her via the airbnb messenger and WhatsApp. She didn't respond for a long time and when she finally did she said someone else was meeting us and they were having a problem so couldn't meet us until 7:00. At 7:15 I again tried to get a hold of her and there was no response. Someone finally showed up at 8:00 and they were under the impression they were only an hour late. I had clearly communicated to Patrizia in my messages around 5:45 that my family was in town, so if it was going to take a long time we could wait at their place until we could meet up. She never responded to that communication. We sat on our suitcases in front of the the Rialto waterbus stop from 4:30 until 8:00. The woman who checked us in was very nice and helpful and I ended up communicating with her about any issues during the rest of our trip.