For us, Everything was perfect from start to finish. The communication was easy, we got to the apartment no problem- thanks for the great directions. The apartment was clean & had that clean fresh smell when we walked in which was fantastic. Mimì welcomed us and she was a super star! We had an amazing 4 days in Venice. Went to the Venice Biennale and other great galleries, walked from the apartment to La Zucca for lunch. Next time we're in venice we will stay at Martina's again. Thanks guys!