This was a nightmare. I think that we have spend so much conversations at the phone with airbnb, emails and showing them videos of how we couldn’t go in to the flat we rented and how the host was completely absent or helping us, one of the owners of a flat in the same building told us is a situation that happens often. The key box was not working or the code was wrong, He even accuses us to try to put down a door and when the police came could realize that the door wasn’t down and we were still at a bar waiting for someone to show up to open the door and give us the keys. The host wanted to charge us 20€ for making someone coming to open the door, wanted to pay us if the key box was broken and also started to be very rude when he knew we contacted Airbnb. We wanted and thankfully Airbnb cancelled and couldn’t save our night, we spend almost 3h in the cold, trying to open a key box with a wrong code eventually we never knew and trying to communicate with Nicola that was complete unapproachable and treating us like peasants. Worse experience ever with this host on Airbnb. Totally a shame for the host community to have people like these that make you lose credibility in a system that has been working since years. I hope people to avoid an unpleasant experience.