I didn't get to meet Betty but her friend Ivan helped us check in. He provided us with information on the neighborhood and how to get around the islands, to the airport, etc. Both Ivan and Betty were accessible by Whatsapp when I had questions. The location of the apartment is great without many tourists but is also within walking distance to the main tourist area. We (two females) felt very safe walking at night in the area. Wifi and air conditioning worked great and kitchen was well equipped.