Linda made us feel extremely welcome. Before we even left home, we were debating about which was the best way to get from the airport to the apartment and she called us personally to discuss it. Once we were in Italy, her contact Enrica met us at the vaporetto stop and personally escorted us to the apartment. There was a bottle of wine and a personal note waiting from her when we arrived. She also had a binder of suggestions for local places to eat and sites to take in - neither of the other places that we stayed in Italy provided that.