We loved the place! Luca's apartment is cozy and pretty. Liliana was very nice and helpful and gave us useful advice. We did not meet Luca, but he was available by phone when we needed to contact him. When we left we lost our passports and we recovered them thanks to Luca who called us to let us know they had been found (priceless!). We did not have surprises. The apartment is what we expected and what was described on this website. We would stay there again if we return to Venice. It is conveniently close to St. Mark's, but you feel you are away from the touristic area, which is nice. There is a little cafe behind his apartment (two minutes -or less- away) that is very charming. Just keep walking along the armory wall. The only thing (that was NOT an issue for us) is that the apartment is on the fourth floor and there is no elevator. You have to carry your luggage up the stairs. In summary, you have everything you need to make your stay comfortable (kitchen, iron, washing/dryer machine, location). We loved it!