Fran went above and beyond making our stay at Venice wonderful. First, our connecting flight was missed and the flight they newly assigned us was arriving much later. In addition, our luggage was late and didn’t arrive until a day later. Fran helped us talk to the airport and arrange the time for the baggae delivery. He gave us some great advice for exploring Venice. He made a reservation for us at Al Timon, one of the best seafood restaurants I’ve ever had.
Overall, Fran’s hospitality more than made up for the airline’s incompetence and our trip to Italy was saved by him!