Gianni was very welcoming. He toured us through the residence and ensured we had everything we needed. He also made suggestions on things to do and restaurants. He showed us many points on a map left at the residence. We had an issue with lost luggage and he was so helpful, calling the airline and made sure to let us know when it was delivered. Accommodation was exactly as described and we don't think the location can be beat. Gianni was an excellent host and despite what he says his English is very good.