Arianna was a very caring host, providing detailed information about how to get to the apartment and also about the amenities themselves, and responses were fairly quick. There was a miscommunication regarding check in time- upon our arrival in Venice at 5pm we were told without notice that we wouldnt be able to get into the apartment until 8:30pm which was very inconvenient for us, however Arianna did partly make up for it by giving us a discount and walking us to the apartment from the train station herself