Well before our actual trip, Heros wrote to me to warn us of the very short ceilings (they ended up being fine!) and offered to cancel our reservation if we felt we would be uncomfortable. His kindness continued upon our arrival, where he greeted us at the door and showed us around the place. He left us with plenty of coffee, biscuits, and yogurt, and also with tips of delicious restaurants nearby. He asked us to get in touch with him if we needed anything at all, and even offered us a late checkout (5pm!) if we needed it. Heros' apartment is adorable and perfect for a couple looking to have a romantic time in Venice. We will most certainly be back.