We traveled from Basel to Venice and Valentina communicated without pointing out that the key drop was no where near the apartment. We arrived at 12:15 am after many cancellations and delays to a foreign place at night. No compassion!!
Six flights of stairs ( not communicated clearly )
with luggage.
The apartment is lovely! Clean and efficient. However the host must make it clear that the key pick up in on the main land and a few simple instructions about getting the ticket to take the water taxi at night would have made all the difference in the world. Instead we took a taxi ( 60 Euros) to get the key to then take a water taxi to the apartment at 1:00am in the morning.
Valentina had zero compassion and caused us great hardship all because we did not understand as first time visitors navigating our way at night on deserted streets. It was scary.
A simple telephone call would have been appreciated.
We will return to Venice. However we cannot recommend this host and accommodation.