We also have no idea who Michele is. The contact arrangements once we arrived in Venice did not go smoothly (no answer on the telephone number provided) but we were 'rescued' (to our enormous relief - we were in a busy square, in the early evening, in pouring rain, worried we had no accommodation) from the meeting point by a helpful elderly gentleman called Vincent, who must have recognised us by our suitcases/loitering/sense of panic. He informed us that the arrangement was in some way connected to a local hotel/inn called the Goldino. All rather mysterious, and quite bizarre. The flat was fine - very clean and warm - although a kettle would have been nice! The bed was indeed very hard. The wifi did work, but the battery on the router ran out soon after we arrived (fortunately we were able to recharge it using an android phone charger cable I had). The location is very 'central', which is good, although nowhere is very far in Venice! We dropped our keys back at the Goldino hotel on the morning of our departure and they kindly agreed to let us leave our cases there for the day, which was great.