Very nice apartment. Very clean all the amenities. The second bedroom is at the top of very steep staircase - it does have its own bathroom and it has the shower. The bottom bathroom only has a tub. I had been under the impression that all the bedrooms were on the same floor. Communications were OK. We got lost on the way and so we had a rough time getting there. got off on the wrong boat somehow / leaving we realized there was a boat dock right near the apartment so again not really sure how that got messed up. But the host did stay in touch with us the whole time we were trying to find the place - he never left us through the phone. So that was good. My suitcase was a very poor quality so I had to leave it. I did ask him how to dispose of it and he never answered me so I left it in a little utility room downstairs. I don’t know if that was a problem but I did ask before I did that. I had not received a reply. Overall our visit to Venice was positive and the apartment was more than adequate.