Communication was very easy. Manuela was always quick to respond in English. She met us at the bus station to walk us to the apartment. We stayed for 4 weeks, and grass began to get tall in the courtyard we called to let them know it needed maintenance. The very next morning the owner and his son were there to take care of it. Very responsive, and much appreciated. Owner was very nice as well. Neighborhood was great. Central, quick to the sights, and there are some great spots very close. The restaurants Muro Frari and Frary, and the wine bar Bottiglia are all GREAT and very close. Frari Church and the Scuola San Rocca are both around the corner. The pics of the flat are accurate, although there is a 2nd small bedroom with a twin bed that is not pictured. Fairly quiet area, but you can hear people who come by outside sometimes. We brought a fan that worked well for white noise and blocked most of the sound. Was very hot most of our trip, but the AC unit worked great. We did lots of laundry, and ran the AC unit a lot and we still came in just under our allowable energy consumption, so no additional fee for energy. Neighbors, who are permanent residents, were also very nice people. Good value, great people and location. We highly recommend this apartment!