Massimo was very responsive in communicating and helpful upon our arrival. He picked us up from the train station and gave us good tips about the areas to visit. The location was great, it was out of the tourist trap areas (which thanks to cruise ships are insanely busy even in October). We found awesome local restaurants and wine bars just a canal away. Given that Venice is on standing water, there were some mosquitoes, so we had to keep all windows and doors shut at all times since Italy doesn't have screens.