The place was just as pictured, in fact a bit bigger. Very clean. I didn't meet Roberto, but Carla met with us and was great. She showed us maps, provided a few books on Venice, gave us some great pointers and we were off. It was about a 10 min walk from the bus/train station but you could also grab the Vaparetto (water bus) if you have big bags. All the big sites were 20 min walking distance but if you're not big into stairs, again the Vaparetto (St. Toma stop was great) and you could literally get everywhere with ease. We even went to the smaller islands of Murano and Burano (worth a half day trip, and you can do it on your own, you don't need to pay for a tour). Apartment was impeccably clean, great to have a washer, Carla even had fresh fruit, some juices, water, and even beer already in the fridge (so nice after a long day of travel). Supermarket and great restaurant (Muri) right around the corner and oldest Gothic church in Italy right across from the apartment. 1 flight of stairs up, but normal steps not narrow and easy to navigate (worth it as well when there are rising tides). Great for a couple but could fit a family or two couples comfortably given the living room has a sofa bed and each room locks for privacy. It was a wonderful stay in Venice and we would definitely stay here again.