Illaria was so wonderful with her communication. She went above and beyond with arranging the water Taxi and train schedule for the strike happened during our two night stay. We were able to leave Venice and get back to Rome to catch our flight because of her. The place is lovely with amazing view as seen from the photos. While the place is beautifully decorated, we think its basic amenities are sub par i.e. dryer (which doesn't work), washer (which is out dated and takes 2.5 hours to complete the cycle), VERY tiny shower (with broken shower head, you can hardly turn your body in there, the drain isn't working well), AC smells when it first came on), hot water pot and nespeesso pot are filthy. Quite honestly, we expected more from Airbnb Plus and for the amount we paid. Though overall was an ok stay. It's in walking distance to everything and in a very safe area.