The apartment was small and cute and fit four of us perfectly. It was in a great location, about a 10-15 min walk from the Santa Lucia train station. We arrived an hour late to the apartment due to a train delay and had no cell/wifi service so we missed our contact, Silvio. He was very understanding and recommended a cafe right next to the house (Brillo Parlante) to wait for him which was very affordable with good food and had nice owners who let us eat lunch with all our luggage. Silvio was helpful in recommending places to see and provided us with multiple maps of the city.
A negative of the place was that it was tidy but not the cleanest. All the bedsheets had a bad smell, almost like body odor, that made sleeping unpleasant. Also, the light in the bathroom was not working and in the laundry room the bulb also burned out. As for communication, Silvio was attentive and amiable the day of our arrival but there was no contact before or after that day save for an automated message we received the night before in response to our inquiries.
Overall, I give it 3 stars for the location and accurate description (it looks just like the photos), but remove two because of cleanliness and lack of personal communication before the trip.