Elena was always very efficient and friendly with communication, and gave clear directions and useful information. Silvia the assistant was helpful and accommodating and came out to find us when we "got lost" due to our not so helpful water taxi driver. The apartment is well kept and in good condition considering it is about 200 years old. The neighborhood is quiet and not touristy, but close enough to st Marco square (but more than 5 min walk) and everything a tourist would want to see. Very clean. The humidity made the house and sheets and towels feel a bit damp when we first arrived, but the dehumidifier provided in each room helped make that situation better. We would have liked to have a tea towel in the Kitchen and a hand towel in the bathroom. We slept well, and while there wasn't a lot of room to sit and eat (for a family of 5), we were able to still father around the dining area with one or two people standing at the "bar" of the dining table. The steep stairs were not a problem because we simply left the big heavy suitcase downstairs. A good apartment for a short stay in Venice. Elena and Silvia also let us keep our luggage in the apartment after checking out for a while, which was really appreciated! :)