Nicole's husband Stefano met us in person at the water bus and showed us all the amenities of the place. They had taken the time to right a personalized letter and filled out a map for our explorations of Venice. Everything was extremely clear and easy to find because of their help. Anytime we had questions about navigating or food choices Nicole was quick to answer and extremely friendly. The apartment came as advertised and exceeded expectations. Upon checkout there was rough weather and they were willing to hold our bags and take an umbrella to help us navigate in the rain. I would recommend this place to anyone visiting Venice. My only complaint is that we didn't stay longer!!!