Nothing negative to say. Prompt replies, even at late evening like 11pm. Great location with bus stops and supermarket right next to the apartment. Very modern updated decoration/furniture. Bright and Spotless. On top of all these, Ilaria even left us a bottle of complimentary wine and snacks. Elevator is little small - only accommodate 3 people with luggages. Apartment is on the top floor, and we have 6 people. Anyway, we really enjoyed our stay and strongly recommend to any travelers