The host was only responsive to us before and on our check in date. But on the second day of our three night stay, electricity went out in the apartment. The host NEVER replied to multiple messages and did nothing to remedy the situation! Luckily, after a couple hours, we were able to locate an unmarked Circuit breaker in the stairwell below the apartment in order to get the power turned back on ourselves. On our move-in date, the host was responsive to the air conditioning not working correctly. But she would only come to the apartment after 10 PM or before 8 AM to remedy it. She never responded to a request to help with the fact that the dryer did not work. There were at least a dozen burned-out lightbulbs throughout the apartment. The location was in a nice quiet neighborhood. The apartment was clean. The shower had no shelf, so we had to put soap on the floor.