Franco was quick to respond. The room was very clean and in an excellent location - easy to get to (follow the directions carefully the first time!) - and centrally located to either walk or water-bus to the sites.
My only issue and the reason it did not meet expectations is that it is advertised as including breakfast - which at the same rate as other places makes it seem like a better deal - but i definitely would not call it "breakfast". Cheap white bread slices, the cheapest processed cheese (in Italy!) - ie the triangle wrapped cheese pieces 8/t able to offer much in terms of how to get around, how to get to the airport, etc. He appeared to live around the corner so is available quickly if you need him.