Claudio was wonderful! We arrived by train from Milan, and when I asked him where we may store our luggage when we arrived, he offered to come to the Venice station when we arrived to take it back to the apartment for us. Unfortunately, I was not feeling very well at the time, but he gave my husband very good directions of how to take a bus back to the apartment-- a short 15 minute ride, so that we could spend the rest of the day exploring Venice. He also gave us good advice on where to go and eat. The apartment was also just what we needed. We ended up having a last minute addition, and Claudio set up an additional cot for us, no problem at all, since the apartment accommodated up to 7. The apartment was in a nice neighborhood. A few restaurants nearby, gelato, and even a food coop. We had a very nice stay. :)