First let me say Desire, the young lady that met us and led us to the apartment was absolutely lovely, and definitely the best part of this transaction, she seemed as though she really wanted us to be happy with our stay! That being said...We were later checking in than we expected, as we got held up at the airport in Milan. I kept in contact with the host and let her know that we would be late. When we got there we were smacked with a late check in fee of 20 euros! Hotel's do not even do this and it was quite a surprise and expected in cash at the time of check in. I repeat I had been in constant contact with the host, and she never mentioned this at all! You would imagine she would have said something like make sure you have cash on you when you check in, she was lucky that we did. Overall not my best airbnb experience.