Giovanni was extremely accommodating. He met me where the boat dropped me off and helped me with my luggage to the apt. He was very clear on directions (which is hard in Venice) and he also helped me with suggestions of where to eat and such. He said he would be available at any time if I needed him, and he really was! I left my passport and money locked in the apt before I was supposed to catch my plane, and he had no problem at 5:30am answering my phone call and coming over and letting me back into the apt to retrieve them. What a life saver!