We stayed in Andrea's apartment for two days but the world-class service started before we arrived in Venice. He was available at all times and responded immediately. He met us at the water taxi and escorted us to the apartment where he gave a full overview of everything we would need, not only from the apartment but while we were in Venice. The apartment itself was 5 stars. It was clean, modern, comfortable and cozy. The location was perfect for exploring Venice and we loved everything from the neutral, tasteful decor to the comfortable beds and use of a washer/dryer. Andrea should write a book on how to offer an Airbnb.