We did not meet Chiara but her correspondence prior to our visit was very helpful especially the directions to the room. We were met by a lovely lady named Lara who was very helpful and welcoming in getting us acquainted with the room kitchen and food and beverage offered to us. The room is as seen and spotlessly clean and comfortable. The location is quiet but minutes walk from the train station and all of Venice's major attractions. Great place to stay in Venice right on one of the canals.