Sandra was great at communicating with us and the apartment was great! The location was a short walk from the Rialto bridge. We used a porter service to get to the apartment. Our flight was delayed so Sandra had a friend meet us. He showed us the key places in the city and the location of the local grocery store. The apartment was very spacious, neat and felt like home. The apartment was on the third floor but for a young couple like us it was no problem.