Matteo was very helpful both before and upon my arrival. He communicated with me multiple times before to make sure that I knew how to get to the apartment. Upon arrival, Matteo gave an extensive explanation on the house rules, the tourist contract, as well as the Venice island. He even drove us to the island on the first day and offered to take me and my friends around. As for the apartment, it was very well located - a bus every 10-15 minutes to the island. It was also very clean, comfortable,and newly furnished. There was even AC and a functional washing machine we were allowed to use. Overall, my stay here was great. Highly recommended!