I gave the place an average review as we dealt with a 3rd party, and not Chiara as expected.
Chiara threw a bit of a curveball shortly before we left for Venice by requesting $20 be paid in cash to cover the city tax upon arrival.
A 3rd party guide met us at the water bus stop as expected, though I never heard from Chiara after that. This caused issues later.
On checkout day we were running late past our 10am departure. I was in the shower and at 10:03 the next guest just let herself in with another key and I was caught without clothes and a stranger in the house.
Luckily my wife intercepted her and tried to tell her we were not ready to leave. She did not speak English and their was much confusion, probably due to the whole 3rd party situation.
Another issue of note that caused problems was the washing machine was broken.
All that said, the place is clean, spacious for Venice and in a great location.
Our 3rd party guide, Lucia, was gracious and took the time to show us destinations on a map as well as etiquette while in town which was very helpful. We only spoke the one time when we met during our 3 days, but she was great.