Giacomo was an amazing host with an amazing apartment! He was super friendly and met us at the waterbus dock to walk us to the place. He went over a map with us pointing out great places to check out for food and other areas of interest. Shortly after he left, my husband tried using the wrong key in the lock by accident and got it completely stuck! Giacomo went above and beyond to help! He first came back to try to help get the key out and failing that we offered to pay for a locksmith. He told us that that should be a last option as it'd be incredibly expensive and called a friend. They came back the next morning (a Saturday) and solved problem in minutes. All without seeming upset or frustrated. Couldn't ask for more from a host! The apartment was comfortable, beautiful and modern. Everything is within walking distance in Venice so it was nice to stay in an area that wasn't crawling with other tourists and a bit quieter. We would stay he again or at another of Giacomo's rentals in a heartbeat.