I stayed here a few weeks ago with my wife and 2 kids and we had the best experience! Fabio responded within 20 minutes of our initial inquiry. Once we booked, he answered all of our questions immediately via email and generously gave us information about transportation once we arrived at the airport. Fabio met us at the apartment on our day of arrival, gave us a tour and told us to contact him if we needed anything. He even checked in on us after the first day to make sure all was perfect! On the day we were to depart, he would have accommodated a later checkout, but we did not need it. The apartment was very clean and everything worked. The tv and wifi were perfect. Everything was wonderful; this place is in a great neighborhood close to Rialto market! We really appreciated his hospitality and all of his excellent communication. It is a leap of faith indeed to be in another country for vacation and not speak the language. His suggestions made the trip into the city on the first day perfect! The location is very charming- I felt like a true Venetian for our short time there! thank you so much, Fabio!