The apartment was wonderful for our family of 7 (5 adults and 2 teenagers). The lounge room was lovely to sit in, and to watch the gondolas go past. The paintings and books make the place feel very friendly. The kitchen was quite good for preparing a meal together. The area is a great place to be - away from the chaos of San Marco! And there's a good supermarket quite close (the one a few doors down is convenient but expensive). Initial dealings with Francisco were all by email, and that was easy. Info on getting to the place was OK. The actual check-in and check-out process was by a French agency. They were friendly, polite and punctual, though I balked at signing an inventory. Overall a great experience and we were sad to leave.