I cannot express how perfect this apartment was. Dimitri met us at the dock and helped us with our luggage on the short walk to the apartment. The apartment was beautifully appointed. They kindly let us check in a little bit early and had the table already set for a family of four and had biscuits and tea for breakfast in the morning. He gave us tips on great restaurants and was quickly responsive when there was a problem with the air conditioning (which was our fault--our daughter hit the wrong button). He arrived early to help us carry our luggage down at checkout and helped with communication when there was a problem with our water taxi driver. He even called to check on us to make sure we made it OK to the airport. The location was great--just minutes to St. Mark's square. This was our favorite apartment in Italy and we hope to return!