The good:
The apartment was amazing. It was in a great location, most people around the apartment werle local residents. Far from tourist crowds. View was amazing, the photos don't do it justice. You can see the beautiful canal from both living room windows, the kitchen window and two of the bedrooms. All windows open up to allow the breeze, and sounds in. One of the rooms has an amazing balcony overlooking the canal. Plenty of towels, everything worked. Great place.
Massimo gave us great turn by turn directions and allowed us to drop our bags a couple hours before check-in. He offered a boat tour of the canals for a very reasonable price (we were too busy to go). He allowed us to leave our luggage at the apartment our last day after check-out until our train separated late evening at no charge.
The not so good:
Check in was 3pm, Massimo asked for an extra hour and a half to get the apartment ready, at 4:30 he still needed another hour. This was not a problem since we wanted to be out, but something you should know if you planned on checking in early or even on time to rest or shower or whatever.
Massimo offered to walk us to a restaurant: the place was filled with tourists, English menus, okay food, high prices. Seemed like a kick-back arrangement, not sure.
The one real problem that caused some stress...... We agreed to leave the keys on the table, Massimo was going to be at the apartment or leave keys in the mailbox so we could pick up our luggage. When we went to get our stuff: no keys, no Massimo, no answer to calls or texts. Thought we might miss our train.
Someone left the lower door open and we found a way in to get our stuff. He did text about half hour later.
He was a nice guy, hopefully this was an isolated incident. That's my honest review.