Alessandro was fantastic! So lovely and incredibly helpful, communication was always fast and clear from directions to/from the bnb to recommendations of places to visit. He provided great insights into local restaurants to try and places to see away from the crowds of tourists. The room was incredible; clean and spacious and I was lucky enough to be upgraded for free to a 2nd floor room with Jacuzzi tub. A lovely breakfast with pastries, juice, coffee, yoghurt and fruit was provided each morning and Alessandro was always readily available to help with any questions I had. The location was perfect, close to the Rialto bridge and easy to reach from the train and airport. I would highly recommend this place and would definitely stay here again next time I come to Venice!