Communication was good with Michela upon arrival. However, we had a problem with the time of arrival due to a delay on the flight landing in Venice. Waterbus journey to San Marco Vallaresso station where the house is, took some time (close to 1 hour) from Piazza le Roma. Hence, she had to wait longer for our arrival, but she was ok with it. Didn't really count whether it was 100 steps from the square to the house but the square was one of the main attractions and having the house near it was awesome! Entrance of the house wasn't what we expected as it may be still under renovation but once we were in the house, it was exactly like the pictures. I would say the place was cozy and just nice. Everything worked well Except for the water heater unfortunately. My wife took a shower with hot water and when it was my turn, it wasn't hot. It turned cold and I guess it had to wait for a while before its back hot. But it did not. Everything else was good. Michela was nice and accommodating as we had to check out early despite only staying 1 night. She offered us to place our luggage at her friends shop before we left Venice. Great place to stay in Venice with superb location!