Loredana was very kind and was waiting on us when we arrived at the flat to show us where everything was. The apartment was gorgeous and spacious for two people (I adored the little kitchen!) with a stunning view of the canals and a courtyard area. It was located in a quieter part of town (which we liked) that was still easily within walking distance from everything you might want to see in Venice and some fantastic restaurants. The washer is a little hard to use if you aren't familiar with that style, so ask for directions if you plan to use it. Great flat!