Adriana was there at the vaporetto station to pick us up. It was very difficult though to communicate with her since she spoke very little English. The unit had a great view of the water. It was also nice since there was a convenience store just down the road. I would not recommend this unit for those having difficulty in climbing stairs since there was no elevator and it is on the second floor. I didn't realize that In Europe the second floor is actually like the third floor, since the ground floor in considered ground zero