This was not our normal experience with Airbnb hosts. It is managed by an agent, Rosanna. We had flight delay problems on our day of arrival and received little understanding. We were made to feel like we were creating problems for the manager and staff and bothering the host. The rules, regulations, and threats of fines made us feel like we were dealing with a bank, not an Italian Airbnb host. However, the appartment itself was fine. It is well situated, clean, and as advertised. The perfect entry point into a beautiful and fascinating city. We were met by Elisa who was very friendly, welcoming, and helpful. Although we are critical of the tone of Rosanna's communication on our date of arrival, her responses were always prompt and helpful.