Great location, clean and cozy apartment. However, pretty hard to reach the host. Seeing the amount of good reviews on the listing, I must say I was really surprised about the communication issues encountered. First, after checking-in, we realized the air conditioning is not working and contacted the host, she didn't answer the calls and took a while to respond to texts. She later replied saying she knew about it, which is a little bit frustrating that she didn't tell us beforehand. This was however just a minor thing since she fixed it the next day. The most important part is during check-out, we accidentally locked ourselves in the staircase, between the "building" door downstairs and the apartment door upstairs (it was our fault, I know). We had a plane to catch and therefore called the 24h emergency number she left, but still no answers. It was only about an hour later that someone else reached out to us and helped us out. In the end, we caught our flight, so no damage done, but I think it was quite irresponsible to leave a 24h emergency number and not answer it.