We checked into Lucia's Venice apartment in June 2019 for three nights. Her friend, Alessandra met us at the water taxi station, welcomed us to Venice, and helped us with our luggage. She was very friendly and helpful. Alessandra took the time to walk us through the apartment, explaining the key system, showing us the space and facilities. She also located a clothes drying rack for us to use, and we appreciated that the apartment stocked laundry detergent, dishwashing liquid and toiletries (soap, shampoo and conditioner), in addition to some fresh fruit and welcome snacks for us. Alessandra did not leave until she felt happy that we felt comfortable in the apartment. It was made very clear to us that if we had any concerns, we could call her and she would help out as best she could. The apartment was clean, very historical—full of beautiful antique furniture and art, and had an excellent location—making it easy for us to explore Venice, and access the public transport. Though it was an active area during the day, the evenings were very quiet and peaceful. Linens were clean and well-cared for, and we all felt very comfortable and safe.
We did have a few issues —and Alessandra was true to her word and supported us through them—we thank her immensely for her attention and assistance. She helped us with having an important item couriered to us, advising us on the best place to meet the courier. We also had some issues with the temperature of the refrigerator, which is important for us as we travel with medication for our son which needs to be kept at a constant temperature. When we noticed our fridge wasn’t cooling enough, we contacted Alessandra, and she came over immediately, even though it was later in the evening. Though she wasn’t able to fix the fridge, she offered us a solution that helped us out, and was easy. She also insisted on staying until we were satisfied that the solution she had offered would work (which was a couple of hours later). We appreciated the time she shared with us, as she shared so much of her experience living in Venice with us. She was an amazing host!
Overall, we really enjoyed this apartment. It was a great space for our family, with three children. We also enjoyed a lot of mornings and evenings on the terrace—which could only be improved by adding some minimal lighting, as it gets quite dark at night. Alessandra-you are an amazing host—thank you!