Very happy with our experience. Clear instructions were given at the time of booking. Quick water taxi ride from train station followed by a quick 5 minute walk from the taxi stop to apartment (there are some small bridges/stairs, like everywhere in Venice, to get to apartment so be mindful if you will need to carry luggage). Giancarlo met us at the taxi stop and walked us to the apartment and provided us a very detailed check in process with information about Venice and things to do during our stay, even providing a map and restaurant recommendations. The apartment was as described. Made us feel like true Venetians. Location was great. Quick walk to the fish market, Rialto bridge, grand canal, etc. Easy to walk to most of the sites. Apartment was a little cold at night. Extra blankets available if you need.