Elena responded right away to all my questions. She gave us all options on arrival at airport of all transportation available for us to choose. Descibed places of importance in Dorsoduro. She was very attentive of our call on arrival and meeting place. However We did not meet Elena on arrival, she excused herself, her brother David kindly received us and guided us to the apartment showed us the areas and the use of apartment,appliances, house rules,keys ect. He gave us suggestion about the neighbourhood, supermarket,transportation,museums,water buses up and going restaurants. This was very helpful!!