We stayed in both apartments as a family of 8. The check in by Cinzia was absolutely spot on. I messaged her the day before and on arrival at the airport, her response was very quick. She explained how everything worked and where to find shops and restaurants. Olga also emailed me straight back. We all loved her place as it wasn't too far from anything but far enough from the crowds. I would highly recommend a stay here. The tortoises were also good fun.