We arrived four hours late and sent frantic messages that were answered immediately and helpfully. Despite our late evening arrival, we were met and taken to the apartment and shown how to use the various appliances and given a local map with essential landmarks clearly marked out... a thoughtful service that was very reassuring. Beatrice and Larisa were friendly, kind and very helpful. The apartment was spotlessly clean and as described. The location is wonderful, away from tourist hotspots and felt authentic and peaceful... but be aware, it is tucked into a tiny corner and easily overlooked! There are some great restaurants very nearby... useful for befuddled brains trying to find the way back to bed! All in all, a fantastic experience of charming Venetian Hospitality... Very highly recommended if your lucky enough to book.