Ida was amazing. She was on holiday when we stayed at her place in Venice but she made sure a friend helped us with our arrival. We landed in Venice before check-in time but she allowed us to drop off our bags until she was done cleaning. She also gave many great restaurant recommendations. The apartment was very large and was within a 7 minute walk of most anything. There was also a supermarket right next door so we could grab wine or lotion or anything!