The host (Venice) did not send the correct details or the correct address. The code for the door was wrong. We spent hours walking around Venice with our bags. Eventually host responded with the correct address and keybox code. When we arrived to the new address the code was already in the lock (very unsafe.) The key that was left did not open the door. We went back to an area where there was signal and I asked to meet host. No response. I then cancelled and re-booked another accommodation. This experience ruined our whole day in Venice. I feel appalled at the service we received. I, myself, am an Airbnb Super Host and can't believe something can be so disorganised. I did book quickly, as our flights had been cancelled and we needed immediate accommodation- I should've read prior reviews! I asked for a refund, as we did not even enter the building, but host will not comply. Airbnb have been good and offered a voucher, considering the awful experience we endured. I DO NOT recommend.