Laura went above and beyond to make sure we were able to find her place by sending the caretaker to collect us when we arrived and overall helping to have a great entry into Venice. Very nice modern apartment in a convenient location on the fourth floor (no elevator). Felt like we were in a local neighborhood which is amazing in touristy Venice. She thought of the little details like a basic breakfast (toast, jam and coffee) sending fun restaurant and things to do recommendations, and just really made sure we had everything we needed.