I can only assume they forgot we were coming, although I had already sent our flight times as requested and text when we landed and even called when we got to the apartment. Due to errors by the owners we ended up carrying our bags around Venice all day and could not get into the apartment until 6.45 and even then we were not told the apartment was ready and had to call again to be told this. All in all we had a stressful first day. We did have a good trip overall and the location of the apartment is great but the whole experience was tarnished by the fiasco on the first day.