Communicating with Massimo was excellent. He also has a young lady named Guilia who works for him. She helped us get from Marco Polo airport late at night to the unit. She was super helpful, answering any questions we had about the unit and getting around Venice. The apartment itself is literally right in the center of activity. There's a great little pizzeria next door that is open till 2 am and a great gelato place close by that is open till about 11 pm. The place is very clean and spacious enough for our family of four. The only thing we wished for was softer beds (that's just what we prefer). We did appreciate the extra blankets, which we needed because we're not used to air conditioning. The bathrooms are very clean--which is important to us. We had a great time in Venice. Thank you Massimo and Guilia!