Michela is very responsive and speaks perfect English. She was also very accomodating in terms of changing the check in time. The house is exactly as shown. The location is extremely close to San Marco, but is hidden away in a residential corner so it's very quiet. The only drawback is the fact that the house never gets warm enough - however that's probably expected given the overall housing situation in Venice. The kitchen was stocked with essentials (which I did not make use of) and everything seemed clean.