Gianna went above and beyond to make my family's trip a breeze. She met them at the dock as soon as they got off the plane and was very easy to communicate with throughout the process, making herself available to calls and texts whilst in Venice as well. Her place was in an incredible location, you really couldn't ask for better, and it was exactly as advertised which was perfect. Gianna truly did start the trip off perfectly for my family and I couldn't be more thankful.