For me what makes a pleasant stay is a combination of the “big stuff” as well as the “small stuff” that people rarely write about. In terms of the big stuff, the apartment is super clean and comfortable and in an excellent location. In addition, the A/c actually works as advertised, which I found rare in Italy! The beds are comfortable with firm pillows , the linen is clean and of good quality and the space is generous. The sofa bed is comfy and there is attention to detail, the decor is adequate and stylish. This is what makes an apartment a 5 star.