Massimo made us feel very welcome. He was waiting for us when we arrived. We had communicated a few times by email and phone. In fact he had suggested a certain train which we took. We got a little lost on the narrow streets and he found us and took us to the place. He even helped us up the stairs with the bags. He had maps and took the time to explain everything and show us different options. The place was very clean and beautiful, very modern. The kitchen had everything. The views were of canals. We enjoyed meeting Massimo as he was very willing to share himself and really aided in us having a good time, seeing sites and finding what we needed. He even called a water cab for us to the airport when we left. Many thanks.