We booked this room in Venice in February 2017 for a September visit. We first contacted Michela via Airbnb in March, letting her know we would be arriving quite late into Venice (9:30pm) and if that was OK. We received a response but it was simply offering us a guided tour for €20, there was no acknowledgement of our check in time. We tried again in August via both Whatsapp and Airbnb to clarify check in details. Michela contacted us the day before our booking to let us know there would be a €25 "Night Fee" which is not only not specified under the Additional Prices on the listing, and was over 10% of the room rate. It is worth noting that the listing specifies "the staff are available 24/7" yet does not state there is a fee involved. The check in times on the listing are also unclear, specifying two different timeframes of 8pm and 23:00 hours. When we finally arrived in Venice, the room hadn't been cleaned and we had to leave the room while cleaners came over. Despite this inconvenience to us we still had to pay the "Night Fee" (the €5 City Tax was waived although, not good enough in our opinion). This is the first time this has happened to us on Airbnb which is quite disappointing considering we checked in so late at night.
+ Positives: Room is very close to St Marks Square and is quite large. Wifi seems to work well and building is quiet and we found access quite easy.
- Negatives: Host didn't communicate with us and if we had have known about the unspecified "late check in fee" when we originally asked them six months ago we would have cancelled and booked a hotel (which would have been the same price in the end). Shower head is broken and flops down (needs to be held up). Pillows are really, really thin.