Roberto was very friendly and helpful and met us at the apartment promptly. It was very convenient that he lives in an apartment upstairs. The apartment itself was beautiful, with everything we needed provided. The kitchen was well equipped, and there is a supermarket very nearby. The fold out bed was comfortable. We were so happy with the area too- it was very peaceful and gave a sense of how normal Venetians live. We were so relieved each day to return to the tranquility of Castello after hectic days shuffling past tourists in San Marco etc. It was a brilliant apartment, location and host!