Stefano was an amazing host. Timely, polite, and quick to always respond. It was a bummer the elevator did not work, but it's a very old building. When the hot water didn't work, they guided us through re setting the water heater and we had hot water for the following day. besides that, we love this apartment and have stayed many times. It is always clean, extra linens and towels, and you cannot get a better view in Venice. Just know, it is 93 steps upstairs to this place. So if the elevator isn't working and you have a hard time with stairs.....may want to ask Stefano before booking. We love this place and if you have a huge group, the apartment underneath (listed with Stefano as well) is gorgeous, spacious, just as clean, and a beautiful view as well. You won't regret staying here.