Cristina was awesome. She spoke English and was there at our arrival. The walk from the train station was about 15 minutes, even with roller bags on the cobble stone and up and down the bridges. The location is absolutely fantastic. We took exactly the same picture out the window as you can see in the listing, the square shown is very quiet, the next square over is filled with college students in the night, but it's not too loud to sleep. Very lively, but not overbearing. There is a supermarket in the next square, and some fantastic restaurants and gelato places. Everything you want to look at is walking distance, even the St. Marco square and the Rialto Bridge/Fish Market are only about 25 minutes to walk. If you walk without a map, it's nice to get lost, but you will always find your way, and in the meantime find so many cute corners and bridges and views. If you want to see the Fishmarket, get there before noon for sure or they will already clean up. The apartment itself was very clean and spacious. The bathroom and shower are shared with one other rented apartment, but was no trouble. Shampoo and soap was provided, and so were towels and some sweets with coffee. You can purchase wine and beer and yogurt in the mini fridge in the room, but again, there is a supermarket located steps from the apartment. Cristina was super nice and also washed our clothes for a small fee. Beats looking for a laundromat and schlepping your clothes thru the city. Overall we were VERY happy with everything and would stay there again.