massimo was an adequate host. he communicated well with us during the planning phase of our trip very well. he offered to take us from the cruise terminal to the apartment on his boat, but was unable to pick us up when the time came. despite this, he was able to allow for an early check-in and gave instructions on how to access the apartment via messaging. we never personally met him, but he was always available by text or phone for any questions. the apartment location was in a quiet neighborhood overlooking a canal. it was spacious and easily fit my family of four (two adults, two small children). the tub had adequate hot water, but the shower didn't ever seem to warm up. only a few blocks away, there was a bustling plaza with many shops and restaurants. the apartment was clean, but did not have all the essentials (i.e. there were no towels until the evening). the wifi signal was strong and reliable. some of the rooms had air conditioning, which worked well.