MOSQUITO SLAUGHTER HOUSE AND DUST BUNNIES
My family and I were very excited to finally travel to Venice. Sadly, our stay here almost ruined our vacation.
When we checked in Elisa met us in front of the apartment and explained that the apartment was not ready because the previous guests forgot to check out so they had two ladies there cleaning. They were eating when we arrived so Elisa said we could leave our luggage there and come back when they were done cleaning and eating. She gave me the keys and left. When we finally made our way back to the apartment, after we gave them a few hours, it smelled like whatever food they were eating and we noticed lots of dead mosquitoes on the walls and on one of the decorative pillows. Lost of dust by the furniture. Also, the apartment does not AT ALL look like the pictures. No wall A/C unit or outdoor table with chairs. No nice decor like in the pictures. The water kettle was filthy and the kitchen was disorganized with tools/dishes in random cabinets. The toilet didn’t flush well so we had to flush 3-4 times sometimes. They had a portable A/C unit that didn’t work well. It wasn’t connected so I had to text Elisa and ask her for help. I can’t imagine that A/C being effective in the hotter months of summer. You could open the windows but they have no screens so you’d get a ton of mosquitoes. My kids had bites even on their eyelids. Needless to say we did not get much rest that night.
I texted Elisa the next morning asking if it was possible to check out and get a refund for the remaining night. She said the owner said it wasn’t possible. So the owner sent me a message and after I sent him plenty of pictures and explained all the problems to him he accused me of killing all the mosquitoes on the walls and said that the apartment was clean and please don’t use the pillows to kill mosquitoes. He finally agreed to return some money but that was a laughable amount. Still charged us for cleaning.
The worst part about this terrible stay was the host’s response to our experience. It’s clear that he cares more about his money that the guest that are paying. I know that usually how it is but at least pretend to care and empathize so that we think you are a good host. I have only given two bad reviews in my life about anything. This is one of them.