First, Anna is very approachable. She provided us a very detailed information about how to reach the apartment from airport, provided many tips on public transport, where to eat, supermarket, etc. as soon as we booked the apartment. It was quite helpful before we started our journey. When we arrived in Venice, she personally brought us in the apartment, explained general things and it was all so simple afterwards. We stayed for 3 nights with family (3 kids!) and we all just loved the apartment, its location - right on the Zattere SX/DX waterbus stop. Very convenient to access the San Marco - either on foot or with waterbus from Accademia (5mins walk from the apartment). The kitchen was fully functional with all necessary kichenettes. All the facilities worked very well to our satisfaction. Very clean and neat apartment. Perfect place for a group of 6 or family!