They were always very good with communication and arranging our arrival. Their directions are very helpful and also they are very good at providing tips to explore Venice. Giovanni was waiting for us when we arrived to the place and he took the time to give us some directions on how to explore Venice. Also, he went over a map with us to give us some locations to visit. I recommend staying here if you're willing to go up the stairs :) As mentioned in prrvious reviews, you get to see Venice's rooftops!