You are greeted at the train station and escorted to the flat. This is really helpful due to how confusing it is to walk around Venice as a first timer. Paulo’s brother in law explained everything about the flat. He also helped us figure out how to get to Burano/Murano. The water temperature in the shower was confusing to figure out, but Paolo was very responsive when we messaged him for help. The location is good and is next to shops and a pretty bridge with a view of the canal. Thanks for the stay!