Silvana was great. She doesn't speak much English, but we managed fine (plus we found a friend who spoke Italian and could help us. AND he helped us find the place because we were lost as hell). Getting into Venice at night is very daunting, frightening, and scary to say the least But this review is about the Airbnb, which was very clean, had all the amenities that we needed, and is off the beaten path. It's VERY quiet. Nice visit. Thank you Silvana.