Rosanna was extremely responsive to any and all questions we had and always replied in a timely manner. Rosanna’s sister picked us up from the boat stop, which was very helpful for first time visitors. We were a few hours early so they let us drop our bags off before check in where Rosanna’s sister gave us a very in detailed run down of Venice. They had favorite spots marked on a map for us that we frequently used. The cleanliness of the apartment was not what I was expecting. The towels smelled of mold and the pictures did not quite match what we walked into. The apartment is in a great location and was easy to get to all the places we wanted to see.