Roberto was great, he met up with us to get us in the apartment even though we were kind of late and he was gracious about it. He was helpful in explaining he ins and outs and when we had some trouble with the key and unlocking the door, he was great in responding to us and providing us help. The place was great, looked recently remodeled and was very comfortable. The bed was great. The washer was a fantastic amenity for us as well. The apartment was very close to shops, restaurants, and the bus and train stations. We would highly recommend this place!