Eva has a friend Eugina who was our contact for this apartment. She went out of her way to make our stay pleasant. We were very impressed with how helpful she was with check in. The apartment was perfect for our family of four to stay in Venice. We've stayed in Venice once before and have chosen the neighbourhood of San Polo both times. We would stay in this neighbourhood again. It is close to the Rialto bridge, Rialto market, and there are many great restaurants and bakeries in the area.