Silva was gracious and prompt with her communication with us, and her associates met us at the designated spot. All the instructions were very clear and helpful. The apartment is in a very sweet neighborhood, and we felt at home quickly; not only did the apartment do justice to the lovely online photos, it was better than we expected! The use of a small space was just very impressive and the place was elegant and comfortable. It was one of the nicest things about our 10 days in Venice.