The apartment was nice and in a good location. We noticed quite a few mosquitoes in the apartment which we assumed were from the windows in the bathrooms that were open when we arrived. Not a big deal but we did wake up with quite a few bites. The only real issue we had was poor communicationfrom the host. I messaged her before we left for the trip to get check-in instructions which she did not respond to at first. I waited a few days and messaged her again and she finally responded. We messaged her when we arrived at the water bus terminal as directed. She did not respond but we didn't think too much of it and headed to the apartment. When we arrived at the apartment there was no one there to greet us. We waited a few mintues and messaged Chahida to let her know we were at the apartment. We did not receive a response and waited another 20-30 minutes and messaged her again with no response. Eventually we had to go to the restaurant next door to borrow their phone (couldn't call from cell) and the woman that answered didn't speak english and I was forced to hang up. About 5 minutes later the restaurant manager came out to let us know that they called back and were sending someone to let us in. Chahida sent a very nice woman named Paula to let us in. Paula was very apologetic. We got the impression that this wasn't the first time this issue had occurred. I never received an apology from Chahida for the hour long wait with no communication. She messaged me after Paula left to see if she let us in and that was it. The only thing that would stop us from staying in this apartment again is the poor communication from the host.