My family and I (me, 20 year old, 17 year old) just got back from 10 days in Italy and 3 different Air B&B apartments and hosts. Each of our experiences was great. We stayed in Venice, Florence and Milan. I asked the kids which apartment was their favorite and they both said this one. From the date the reservation was confirmed, Alessia was very communicative, responsive and kind. I only wish I had asked her earlier about assisting with a water taxi pick up at the airport because I ended up booking that on my own, paying about 50 euros more than it should have cost and the company I chose - Venice Quality Transfers - did not communicate well with Alessia's family and kept them waiting at the apartment for us to check in much longer than necessary. Alessia's family- Dimitri and Valentina - were very gracious about the wait and Valentina came to the Giglio Vaparetto stop where we arrived and took us to the apartment to drop off our luggage before check in. She recommended a restaurant called Vino Vino which was so good we ate their twice. While the pictures show how beautiful the apartment is, it is different when you are there. The wood work, the art, the decorations, the furniture were amazing and I really hope that anyone who stays there respects and takes care of it all. Having three bedrooms was great for our family. Each teen got their own bedroom with good AC which was necessary because we were there in the heat wave. The master with the queen is in a loft space with curtains for privacy. It has it's own AC, which also worked well in spite of the heat wave and being a loft. The two bathrooms were also beautiful and great to have and we never ran out of hot water. The rooftop terrace off the master is a nice addition and while we did not spend time out there during the day- too hot and muggy- we did have some lovely evening time and pictures there. Because I was working some and had teens, wifi was very important and it worked well. Dimitri and Valentina also arranged a water taxi ride to the train station on our departure and that worked great. If I return to Venice (which I would like- it was great) I can't imagine staying anywhere but here.