We are a family with two kids, and the place was ideally located to explore Venice and return for a little rest in between sights when needed. The communication with the staff was good, they gave us many recommendations on where to eat and visit. The apartment is on a higher floor, so be aware you need to climb up and down stairs (not so ideal for families with todlers e.g. strollers) and the house is old and charming but may need a little maintenance. The apartment was comfortable for our needs, as we only needed it to sleep and spent as much as possible out in the city. Improvements that would make the experience a total delight are: a small investment in a kitchen cabinet with coffemaker and minifridge, table lamps in bedroom, and a new pull-out couch. We didn't have problems with a/c because we visited Venice in October and could easily ventilate the rooms. The place met our needs and proved to be a great location for a family with small children, when they can still share a bed. It was overall what we expected .