Anna was very welcoming, even coming out to meet is from San Basilio and helping to carry our children's suitcases. The house is in a fantastic location, yards from the Accademia bridge. I love staying here because it's an easy walk to everything, but not as crowded as across the Grand Canal. The children loved just popping round the corner to sit and watch the boats on the Grand Canal. The restaurant recommendations Anna gave us were spot on, as was her advice on how to arrive. It all helped make our stay run smoothly. The house itself is fantastic value for central Venice; clean and plenty of space. Was perfect for our needs (family of 4) and couldn't have asked for more.