Giovanni is wonderful and tremendously kind! We booked this place based on the excellent reviews. The 5 star rating is well deserved. Our flight was scheduled to land in the evening but we were delayed. He was waiting for us with a smile at Rialto Bridge at 1:30 am! I am sure he was very tired but he was so gracious about it! His communications via email and text were always prompt and helpful. Giovanni took us to the apartment and gave us some great tips for restaurants and things to do. He was available by text or phone for the whole visit if we needed anything. I would highly recommend this apartment. It is centrally located (5 minutes from Rialto Bridge and 10 minutes from St Mark's square), but very quiet. The sofa bed was very comfortable. Thank you Giovanni!