We did not have any communication with our host during our stay,but were met by his friend who took us to the appartment and explained a few things about the facilities. It was in a very convenient location, quiet at night and quite comfortable with a nice living area and bedroom. However there was no cover for the doona, the bed was quite hard, and the towels could be replaced. The kitchen was not well equipped for any cooking and was in need of a facelift, but as we really only had breakfast and the occasional coffee this was not a problem. The wifi could only be used by one tablet and my phone and other tablet would not connect. Overall we did enjoy our stay in Venice at this appartment.