Check in process was easy, we were told about some issues when we originally arrived. Sadly no hot water the first night, they did fix the issue the following morning. My daughter had a blow dryer spark & burn her wrist while using it. They brought us a new on the following day. Then the wifi was out & we were unable to get it working again. Great location but for as much as we paid, there were truly too many “issues” although resolved shouldn’t have been issues to begin with.