Before we ever got there, Susana was SO helpful and thorough with directions to get to her place (even giving us options with expense level). Upon arrival, which was very easy and not expensive via the Alilaguna, we met Eugenia (Susana's assistant) who was very sweet, gave us a tour of the home and places of interest throughout Venice that we may not have known about. We were greeted with Prosecco and a little welcome basket.
Things to note: Susana's place is in a very convenient location that is very close to the Rialto Bridge (few minute walk) and also a close walk to St. Mark's Square (10 min maybe). It was very clean and the kitchen well stocked. The apartment is on the top floor with quite a few stairs to get there which we didn't mind at all but may be a problem if you have heavy luggage or a physical disability. We had beautiful weather so we kept the windows open for the most part but there's a little restaurant at the end of the street, just under the window of the apartment, that stays lively until about midnight on any given day. Not a big deal but if you want utter silence, something to notate. There is a strong wifi signal here if you're like us and use your cellular devices off of that rather than an international plan, we had no issues connecting.
We met Susana when she was checking in another couple and she also checked us out on our departure date. She is such a nice woman and so accommodating, I can not say enough good things. Overall we had an amazing stay in Venice and highly recommend this place as well as Susana.