Despite not meeting Giacomo during our stay in Venice, he was still very responsive to our communication and flexible with our check in time when we ran into a flight delay due to a strike at Venice airport. Giacomo was very clear in his emails to us about where to meet and how to get to the right stop. He sent his colleague, Lalit, to meet us at the stop to bring us to the apartment. Lalit was very helpful in showing us how things worked within the flat itself. The flat is true to what is listed on the page. It was clean and neat, when we arrived the cleaning lady was still there, and it did not disappoint. The flat is located centrally to everything that we ended up walking everywhere instead of taking the water bus. We had a great time in Venice, thank you Giacomo & co!