You can book this listing with confidence... Claudio went above and beyond in every way and exceeded our AirBnB expectations ten fold. Fast acceptance, quick responses, we agreed to meet at the train station in Mestre, Venice where he would pick us up so we could drop our luggage off at the house and then enjoy the day. We ended up getting off at the wrong station, called Claudio, and he said "stay there I'll be there in 10 minutes." He picked us up, took our luggage for us (very trustworthy guy), and gave us a map, good advice for Venice, and thorough instructions how to get to the house after enjoying Venice. Everything he said, he was right on. To top it off, when we got to the house that night, he opened a bottle of local Italian Prosecco (delicious!) and we all enjoyed it together. He even drove us back to the train station on our departure. He was just wonderful, made us feel special, comfortable. The house was great, we had everything we needed... a nice shower, clean place, linens, towels, etc. Highly recommend this listing or the other listing Claudio manages. He truly deserves more than 5 stars! Thank you Claudio, keep up the good work.