Luca was very nice and very helpful with adapting to our check in, our flight got delayed and didnt get there till 10pm and he was really nice about it, also gave us detergent for our clothes since we ran out of ours. it could use some help with the bug issue , i would open the kitchen draw for a spoon and there would be bugs crawling in there and in the bathtub yuck :$ but other than that he was a good host !