Alessandra's representive, Mimi, was friendly, helpful and a font of good information. The apartment is beautifully located: central but somewhat off the tourist track. The apartment is spacious, very clean and well equipped for guests. Lots of extra blankets, pillows, towels and good cooking facilities. The apartment is quiet and has a lovely, ground floor courtyard which we would definitely have taken advantage of had it been warmer and sunny! Great restaurants nearby.