I am very unhappy and disappointed with a reservation at Nicola's apartment. I don't recommend staying at Nicola place because on arrival day at 2 pm when I was already in Venice she cancelled my reservation. I repeat exactly a one hour before arriving at the apartment Nicola has cancelled my reservation.
Sorry for my English, I'm still learning.
Details:
Two months ago I sent a query to Nicola, writing how many people will come, that we would be with four children, at what age, etc. I asked clearly if that is okay for her. Nicola agreed and then I had booked and paid (two months earlier). Four days before my arrival I had reminded Nicola and asked if everything was okay, she confirmed and invited herself. On the day of my planned reservation, I emphasize exactly in this day, we had arrived at Venice 300 km, and when we were in a parking place at 2 pm, I got a call from Airbnb with information of cancelling my reservation at Nicola apartment.
Put yourself in this situation: I stand with four children, including two infants in the sun, at 40-degrees heat, after four hours travelling to Venice and instead of going to the room, I had to start looking for a new place to sleep - drama, unacceptable.
On this day in Venice, it was the biggest festival and I suppose what is the reason for cancellation the reservation by Nicola. Many people wanted to sleep in Venice that night and is easy to find a customer who paid more. This is very cynical and not people friendly attitude.