The staff at Murano suites were terrific—truly above and beyond. We came to Venice for a weekend stay but—stupid us—accidentally only booked our place for one night when we meant to book it for two nights. Maria and Elodie found us another place to stay for our second night with zero notice. I cannot recommend staying with them highly enough. The apartment was fabulous. The location was perfect. And the customer service was perhaps the best I’ve ever experienced at an Airbnb. If you are visiting Venice, book through Murano suites.