We spent 5 nights in Venice, the flat (and the bed also) was very comfortable. The location is very good, there are vaporetto stops very close to the flat and the main station is also like for 15 minutes walk. Regarding the location I liked very much that it was not a tipical tourist hotel/hostel zone but rather surrounded by venetians.
With the check-in Patrizia's husband was very flexible as we were in delay...And when we arrived got some detailed instructions about transportation, where to eat etc.
We had some internet issue one morning but also solved very quickly. So all in all it was an absolutely positive experience, definitely would choose it once again.