We had a very positive experience with Silvia. She was in good communication with us before we arrived, gave us clear directions, and met us when we got off the boat. She is very friendly and we felt at ease instantly. The apartment looks just like the photos, and the air conditioner works very well (which is important in Venice in the summer!). It's in a great location -- very close to the action, but secluded enough that there are not other tourists around you. The photos represent the apartment accurately.