Silvano's place was the perfect location for visiting the Biennale; a 5-10 minutes walk from both Arsenale and Giardini. However, there was no hot water in the apartment when we got there and we couldn't figure out how to fix it. Silvano sent people over to fix it, but after that it was still cold. The fire alarm was also beeping at night. We realized after we got to Venice that we had not been given an exact address, only a street name, so it took us a long time to actually get to the apartment. We were also charged a 50 euro late fee even though the time listed for check-in was anytime after 11am.