On our recent trip to Italy, we stayed in AirBnB's in 5 different locations. Gianni's place was our favorite, by far. Gianni is a fantastic host. He took an amazing amount of time ensuring we understood the place, the area, and had everything we needed. The apartment was beautifully appointed down to minute little details like a sewing kit or nicely arranged soaps on each towel. Gianni truly cared about us and our stay and it showed.
I recently did a presentation on the customer oriented mindset of Brian Chesky, one of the founders of AirBnB. Brian's vision was to suprise and delight AirBnB guests - and to not be satisfied with a 5-star experience. Rather, shoot for a 10 star experience. Reset the bar so that what folks see as amazing or impossible isn't so impossible anymore. Our experience with Gianni was 10-star. Absolutely loved it and would recommend Gianni and his apartment without reservation. Thank you, Gianni!