The room was very clean and nice, however when I put the address they gave me into maps it led us to a completely different side of Venice. They did not reimburse us for the money it took to finally arrive, nearly an hour later. Also no one was at the office downstairs for check out. We were told we had to be down by 10am to check out, but when we came to the office it was locked and dark. I messaged them on AirBNB and got a response an hour later that we can just leave the key. We finally did just that. Very nice room and great location, but nightmare getting there and trying to leave.