The apartment looks exactly like in the pictures and the communication pre arrival was great. However once we got to Venice, there was no communication or help whatsoever. It was two of us staying in the apartment, but there was only one set of towels, luckily we brought our own. When taking glasses out of the cupboard, they stuck to the shelf.
The location really was nice to discover the city and we could easily walk anywhere but it is also a very busy and noisy neighborhood. Don’t expect a good nights rest.