Pietro was easy to communicate with and his directions and map from the railway station was very helpful. He was there to show us around and was very courteous. The apartment was clean and spacious, bed comfortable, kitchen well equipped, wifi and air conditioner worked great. The apartment is in a very convenient but at the same time in a calm location away from the crowds. My only disappointment was the canal overlooking the window is closed for thru traffic so couldn't see the gondolas as mentioned the property description.