Michele was very welcoming and accommodating when our flights were unexpectedly cancelled on arrival at the airport. He sent someone else to walk us to the apartment and open for us. It was really warm when we arrived and it was really nice to arrive to a cool, pre-air-conditioned room. Before we came through I asked Michele to recommend some gluten-free restaurants. He did this and also went out and bought some gluten free pasta and biscuits. This was incredibly thoughtful. He had more advice on restaurants and tours when we asked during the course of our stay. The apartment was everything the write-up on Airbnb said it would be. The only thing I would possibly mention is that it is on the fourth floor. It was quite tough to get the luggage up there. Perhaps a porter service could be recommended? They seem to be quite popular in Venice. All in all, a wonderful stay, a beautiful apartment and a great host!