Claudia was great with communication and even though it was very very hot in Venice the weekend that we came she tried to make our stay as comfortable as possible by giving us two fans. She also gave us great tips and was available if we ever had questions. The place is very convieniently located as it is right by the bus stop from the airport. It does take a while to get to the touristy areas but it was enjoyable as Venice is so beautiful. I would definitely stay here again!