I wish I would have stayed somewhere else. The apartment was fine. When my group had to make a fight change, we requested through Air BnB that our stay date be changed to one day shorter. According to the cancellation policy, Nicola could have approved the request and given us a refund for the day.
I requested this date change and instead of either giving me a yes or no, she COMPLETELY ignored my messages for the rest of my stay.
I would have been fine if she had said no because of the short notice - but I would have appreciated an answer at the very least. Not messaging me back at all seems slimy. Very disappointed.