This was my worst experience with airbnb. You have to install whatsup to get instructions from Paola because it seems that she does not really live in Venice . If you need assistance you are lost. Her english is awfull and the description for the heating was not complete. After 4 freezing days she has finally send her father to look after the problem. He could not fix it alone and needed assistance via phone from her. But Paola claims all other people had no problems. Read the other reviews and you find a lot of comments about the freezing temperature in the room and the noisy heater.