Very professional, and straight-forward. The check-in was at their office near the main Piazza far out from the actual airbnb stay. It was great that they provide the option of leaving baggage in case of early check-in and also when you have to check out and need a place for your baggage. The highlight was our airbnb of course. Upon arriving we were surrounded by the serenading sounds of the passing Gondoliers echoing through the canals and into our place. The window views consisted of the gondolas passing by and just made the experience so much grander. It was charming and so beautiful. The place was clean, spacious and had the best experience during our stay in Venice.