Nice, clean, and a great location. If you have a big group (we had 7)-you will be in 2 apartments separated by stairs. This was an issue for us with the kids.
The check-in process was horrible and I would not stay here if I come to Venice again. We were verbally assaulted by the person who was supposed to let us in to the apartment. He was mad because we were late but we were only late because the address he sent took us to another place. I repeatedly called and texted him for help but he was aggressive and rude. He had been drinking when he came to help us after we walked around from 1.5 hours following bad directions. He threaten to call the police, “leave us on the street” (this terrified my kids), or leave without leaving the keys. His tone was aggressive. It’s really very hard to explain with text how horrible the situation was. We did not feel safe. The only reason we stayed was because it was 21:30 when he finally left us and we had been traveling since 6. He demanded that we pay him an extra 50€ or he would call the police/leave us without keys. We were only late because he sent us an address in What’s Ap that took us 15 minutes away. We stayed the second night because the room is actually very nice and we only have that last night.
I am an Airbnb host and I travel internationally often. I know how to navigate difficult situations and people but have never been treated so poorly. I was confused about some things (Venice is very different, as you could imagine) but help was not given when asked.