Stefano and Giacomo were very responsive leading up to and including the reservation commencing. The apartment is beautiful! The location is very convenient to Vaporetto San Zaccaria and St. Mark's Square. Pro tip, it's easier to walk most places than take the Vaporetto to things like train station and Ponte Rialto. We missed a tour that left from near the train station (totally our fault for inadequate planning.. pro tip #2, take Vaporetto 5.2 as it's much faster than 1 or 2!). The apartment does not have a terrace, but the building has one. You must walk down 1.5 stories then back up .5. Not a big deal, but was not really understood by us (perhaps our fault). The shower is great, but the washer is no-go, so don't plan on doing laundry. Our check-in host left before we realized there were no room keys (a housekeeping oversight), but within an hour he returned with keys. All in all, a wonderful apartment, wonderful location, wonderful hosts, wonderful overall experience! Would highly recommend! - David & Eddie, North Carolina, USA