The house was like described on the announcement, clean and the check-in was okay, nothing to point out related to these topics. Our terrible experience with this stay came on the check-out:
On June 8, I arrived in Venice with a group of friends in this house that had a superhost classification. At our arrival, the host was polite and explained to us all the house rules, which we have strictly followed (AC was turned off every time we left the house and the windows were closed as she requested every time we left for a walk... we didn't even use the kitchen, so everything was quite clean when we left).
The terrible experience occurred on the check-out, on June 10. Around 10:00 am the host at the place to perform the checkout. As we were a few minutes late, the host stood right next to the door pressuring us to leave the house straight away. One of my roommates was still finishing packing when she said that she would give us 10 more minutes to finish up saying that "it seems that we gave her no choice" (her words). Within these 10 minutes, we were by the front door ready to leave as we intended (around 10:17am).
Ten minutes after, one of my roommates realized that he forgot the iPhone charger inside the place. We promptly looked inside all our bags to make sure it was not inside one of these and only then we sent a Whatsapp message to the host to claim the charger (we were literally around the place). I asked her politely if I could retrieve the charger at that time, which she firmly answered "No, sorry. I am not at home", suggesting no alternatives to claim my item. After this, I insisted and explained that I would stay in Venice up to 7:00 pm, giving her plenty of time to deliver the item by the hand of finding a better alternative allowing me to leave Venice with the item. No alternatives were found, by who is considered to be a superhost.
Now, having this in consideration lets hypothetically say that it was my wallet inside the apartment. How would I travel back? For us, this was not acceptable behavior of a superhost, to whom more flexibility is requested (bearing in mind we were 10 mins late of the check-out time). For us, on the check-out process, the host was unkind, pressuring us to leave, and the charger situation was unacceptable bearing in mind we were near the place and promptly noticed the item was missing.
Only after reaching Airbnb, the item was sent via mail. By the time of this review (21/06/2019) I'm still expecting the item.
This whole situation determined our experience in this place and I'm reporting it, so this can be improved next time.