Olivier great host. you will like his attitude before your travel. He will send you detailed plan and FAQ for all your possible and impossible questions. It helped a lot. Also he was very provident and send me few important notice. his representative met us near piazzale Roma and show us the way to room. The only one thing that disturb us was noisy street and bad soundproofing. it was very hard to sleep in the morning. But I think this is problem for most Venice rooms.