We didn't meet Luca, but he contacted us saying that his maid would take care of everything when we checked in. She was very nice, explained everything in Italian (none of us speak italian), but was still able to get the points across. We even received a bottle of champagne when we arrived which was a nice touch. The apartment is very clean, cozy, and comfortable. It's in a great location, just 10 minute walk to St. Mark's square and on the Grand Canale. It was quite comfortable for the 4 of us that stayed. Definitely recommend this place.