Elena picked us up from arsenale and walked us over to the house. She recommended places to see and places to eat. She gave our baby toys to play with and helped us with our luggage. Communication was so easy and I don't know what i would have done without her guidance. The day of my check out my friend forgot her cell phone and Elena offered to bring it to us at the place where we stored our luggage. She is just so kind and helpful.The place was neat, comfortable and stylish. There is also a laundry machine available to use if your clothes get dirty, no dryer so you have to hang it outside on the line. The house is conveniently located by Saint Mark's cathedral and close to the water bus station. There is a bar/restaurant right around the corner from the house and they sell amerol spritz for 3.50 and they were pretty good. There are a lot of house rules so make sure that you read it and abide by them.