Gianluca met us at the water taxi, helped us with our luggage to the apartment (approximately 1-2 mins walk). He provided us with a great map & showed us where the supermarket was, where to go for great coffee, pizza & gelato. He checked on us during our stay and provided some basics like coffee, sugar, olive oil, hot chocolate & washing detergent. The bedrooms were huge & having 2 toilets was a great plus for a family of 5. The kitchen is well equipped and we were able to cook up a meal very easily. Location was sensational... 2 minutes walk to the Rialto Bridge. Kids loved it here & hanging the washing on the outside window line was a novelty too. Very highly recommend & would stay here again if back in Venice