Careful travellers! Very Unprofessional host. Not recommended.
Les than 24 hours before arrival, I have been contacted by an unknown person in broken English by SMS telling me that my booking had been changed and that I will be moved to a different hotel. Completely outside of AirBnB - the night before arrival, and to a hotel I still can’t find to the date on Google (very dodgy).
After confronting my host Giacomo about it, he confirmed I should simply „call that number“ and deal with with them outside of the platform. When I disagreed to be moved to a new location, that I didn’t book Giacomo offered no support, which is why I decided to involve AirBnB in this case. Only upon threatening to file a formal complaint has Giacomo responded, explaining there was a technical difficulty with the room and that’s why he can’t confirm the booking. Not very convincing of an argument. Ingenuousness was also his offer for „free cancellation“ which he then asked me to do from my side so that he wouldn’t get a late cancellation record on his AirBnB profile.
Finally and after many phone calls with AirBnB they went ahead and cancelled the booking in HIS NAME and I received my money back. Certainly not the experience you want to make on your travels.
The experience was more than unpleasant, and hence I cannot recommend anyone booking this hotel or sending loved ones down there. Very unprofessional and unkind host. I would not feel safe there