Our stay was excellent! It started with great directions to the apartment all the way from the airport (or train station) to meeting us as we walked off the water bus. Paola told us about many tips for the city ranging from must see locations to ways to avoid high prices and crowds. The apartment was exactly as described. We had tons of hot water (even by American standards!), fast easy wifi, easy and secure exit and entry and even a CD player with some cds provided. The location was perfect, close to the Rialto Bridge (main crossing over the grand canal) without being loud. We would highly recommend this to any friend traveling to Venice.