Claudia was very communicative ahead of our arrival. She gave clear directions to her shop for pick up of the keys. A note if you're arriving by train, her shop is across a large bridge over the Grand Canal with at least a hundred stairs, so you'll need to purchase a ticket or pass on the Vaporetto to get across if you have a lot of luggage. If you arrive by bus or car though, there's no problem. The flat was about a 15 min walk from her shop, but again, that was a bit difficult with a lot of luggage as we had to cross 4 small bridges. We did have some issues the day of check-in. There was some miscommunication about whether we could check-in early and on the morning of arrival, we learned there was a water pressure issue so a plumber would need access to the flat shortly after check-in, which was no problem for us. She had a man walk with us from her shop to the flat, who we thought was the plumber. When we arrived at the flat with our many suitcases and my 2 year old son, we learned that the flat had not been cleaned - dirty dishes in the sink, dirty linens on the beds, floor unswept and bathroom dirty. The man we were with seemed very exasperated so he contacted Claudia by phone and had me speak with her. She doesn't speak much English and I speak no Italian so it wasn't a very clear conversation, but I understood that we were to leave the flat for an hour and a half for the man who I thought was the plumber to clean the flat. We had been traveling all morning, it was very hot outside and my kid was ready for a nap, so I was not happy. I contacted AirBNB who contacted the host to sort out the issue. Claudia eventually explained that the man was there to clean and there was a different person coming for the water issue. She said she notified me the prior day that the flat wouldn't be cleaned until after the plumber left, but I was never told that. We would've stayed at our previous flat in Verona longer if we knew we weren't going to be able to check-in on time. The man was expeditious in cleaning the flat and the plumber fixed the water issue so we were able to be in the flat within an hour or so. The dishes that were in the cabinets were still fairly dirty and the bathroom wasn't as clean as I would've liked, but it was acceptable after waiting outside the flat for an hour. We then learned we only had 2 bath towels for 3 adults and an infant. I sent a message and was told they would bring one more bath towel because we had 3 adults. A younger girl came the next morning though and brought ample towels. Both...