Paola was kind and organized & the rooms were very clean and extremely quiet. Best sleep in a long time! The stairwell was very dark and the keys were unique but a bit troublesome so make sure to have a flashlight or one on your phone. Paola was generous to offer me fresh squeezed OJ because I was the only one there my first morning at breakfast. The espresso was great and conversation with her was too. I received help with directions & things to see. I hope to visit Venice again and will make sure to see Paola.