Luisa was very responsive and helpful before and during our trip. We were running a bit behind because we had initially put the incorrect address in but Giacomo was graciously patient and kind. He went over everything with us and gave us the best directions on how to get around. Throughout our trip if anything came up, Giacomo was easy to contact and was the absolute best! Thank you so much to everyone for making our short stay in Venice so wonderful. The apartment is gorgeous and looks like something out of a fairy tale.