Communication between Anna and ourselves was excellent. She was super friendly upon our arrival, letting us know where the best spots in Venice were. The apartment itself was a little humid, but we were told that it's to be expected in Venice. It's a ground floor flat situated next to a school, so be prepared for some noise in the early morning. The apartment was very clean and had a homely feel, although it could have done with more kitchen appliances e.g. Breakfast bowls.
Overall it was a brilliant stay and we would return!