Massimo was very accommodating as we got in pretty late at night, he gave excellent directions, as we lugged 3 kids and 5 suitcases over many bridges in the dark. He took us to an amazing restaurant for a late meal. The house itself is lovely. It was great to look over the canals. The only downside was the bath/jacuzzi was non operational. Also, he needs to stock the home a bit better with essentials. There was not a complete set of silverware. We had 5 people and one knife, ( and no sharp knifes). There were also no garbage cans. We look forward to his improvements and would definitely stay there again.