Luca was extremely welcoming. He more than met our expectations. From picking us up at the airport, to delivering our luggage to the flat prior to check in, to the beautiful place to stay in an excellent area, then picked us up in the square to take us to the flat when check in time arrived....all we can say is WOW what fabulous service Luca provides. We felt totally comfortable walking to the local market in the evening. Luca also gave us valuable information about public transportation, tourist info...things to make sure to do and things to avoid. We fell in love with Venice while there and Luca was no small part of that experience. Will definitely look to stay with Luca should we return.