The positives are that it was clean and the location was great. Someone that works for the owner is sent to meet you and they take a picture of your passport when you check in so be aware of this. There were lights that didn't work, plugs that didn't work, false advertising on the available tour guide noted in the listing and advertised in the apartment (they don't offer it any longer-didn't know that until we were waiting on the tour to start at a location you have to travel by waterbus to get to), and 1/2 roll of toilet paper (there is a supermarket in walking distance and some extra rolls in a small broom closet on the lobby level we discovered while trying to exit on check-out day--see below). Communication is extremely poor. Your actual street address is 397 Ramo de L'Anzolo (I didn't get this information until I got there). Access is by key--outer lobby and apartment--and apartment is actually up a flight of stairs or by elevator. Be careful if you are leaving early as the lobby door can be locked and if you don't have the key (which you left inside the apartment when you left!), you will be locked in with no way out until someone from the hotel next door comes and unlocks the door--even the windows are barred. As communication is deficient, it might take a long while to get out--plan accordingly and don't worry about personal safety!