My family and I stayed in this apartment on the ground floor of a building in the pouring rain. The keys are in a secret box with a password outside the building. We walked in and assumed which door it was, as it wasn’t obvious. There were ‘don’t slam’ doors in various places of the dark entranceway, and piles of random furniture . My kids were a bit scared to walk in.
With soaked shoes, jackets and bags, we left our shoes by the front door but had no place to hang our coats. We found a piece of paper with contact info for the apartment and wrote the person, which is a different person to the one on Airbnb. She advised us to go out into the mini - courtyard which was piled up with two washer machines and a dryer. We found the metal drying rack and put it in the hallway. We tried putting the heat on, it didn’t turn on. We wrote again and were told to use the one air con/heating unit that is in the hallway to heat up the house.
The beds were comfortable and the sheets and towels clean. Unfortunately, there was a very bad smell of sewage coming from the bathroom. And some dishes were dusty and dirty, unfortunately.
The first night a neighbor knocked on our door shouting at us in French, (we speak Italian and English) he then changed in Italian telling us not to put the recycling in unclosed bags. We had just arrived an hour ago.
There was no information regarding the recycling, so we contacted the person listed who told us what days and where to put out plastic and paper. The others, we weren’t informed.
The check out day we collected all the towels, put them in the bidet, took the sheets and pillowcases off the big beds, cleaned the kitchen and washed all the dirty dishes .
They were kind enough to allow us to leave our bags at the entrance of the house for a few hours. But received a message complaining that the dishes we washed and left to dry and the 3 items (ketchup, Mayo and a plate of chicken) would cause their cleaner to waste an hour cleaning and that we had done something wrong.
It definitely left a bad taste in my mouth.
We wouldn’t stay there again.