Really loved this apartment!! After a horrible start to our trip (my brother's wallet was stolen with all his money, passport, and credit cards) this apartment really made up for it. We didn't meet Aglaia, but the person who met us at the apartment, Letizia, was very welcoming and explained all we needed to know about the apartment. The apartment itself was larger than we expected and very clean. We had everything we needed for the two nights we spent there. In fact, they even had water and other drinks there as a welcoming gift. The only thing you should know is that there is construction or repairs being done to the entrance of the building. So when we first walked into the building we feared the worst. Also, the shower in the second bathroom is pretty tiny. These are by no means deal breakers, but this way you're not surprised. In summary, I would gladly stay in Aglaia's apartment if I'm ever in Venice again. Loved my first experience with airbnb!!