We were met by Luisa Friend at the apartment. Great communication from the booking until we left from Luisa and her staff. Details of the apartment and maps sent in advance.
The apartment is amazing and very central five minutes from the Grand Canal stop. It would match or beat any Five Star Hotel for decoration but much more space than a hotel. Lovely outside Balcony to listen to the magi of Venice.
I would not hesitate to return and recommend this property.