We had a great time. Rosa was very nice and took care of us well. She helped us when we had a hard time and treated us like family. She does come in your room when gone to take trash and tend the windows, just a heads up. I would also recommend just doing laundry at a laundromat. But such a beautiful place and 5 min walk to bus straight into venice. She will tell you everything you need to know to have a good trip! :)