One of the ceiling blinds was not working and it was obvious that they were aware of it before our arrival. We were told that it cannot be fixed until the week afterwards. It really disturbed our sleep as the bright light came in early in the morning at 6. I asked if they could help us manually close it and was told no. I asked how we supposed to sleep through the night and was told we could go sleep on the sofabed downstairs. I didn’t pay the rate they charged to have adults and kids all sleep on a sofabed. I wish they could at least try to do something to temporarily amend it (like cover it with temporarily clothes etc.) They just simply told us that there was nothing they could do. The kitchen had an empty sugar jar, asked for more sugar and was told no again. There was no paper towel or cleaning cloth in the kitchen so we had to use toilet paper for cleaning. Simon and Lorenzo are friendly and very helpful. They helped us arranged water taxi from train station and to the airport. We stayed in 3 Airbnb’s on our trip, Rome, Florence and Venice, this one ranks the last in term of value and service.