Eugenia did a great job of providing detailed instructions to get to the Rialto Apartment, and was easily reached for any communication during our stay. The apartment is in a great location, very near the Rialto bridge. Very close to all the sites. We had a great stay. The apartment is a good size for 4 people. We would stay here again if we were to visit Venice again. We had an unfortunate experience with the a/c not working, but Eugenia tried very hard to get it going, and fortunately the temperatures were very reasonable while we were there. I'm sure it'll be fixed quickly!