Roberto was a wonderful host. He is very friendly and personable. He was also very helpful and had suggestions for good restaurants and places to go. He met us at the bridge just as he said he would and took us to the apartment. The apartment was just as described on the website - large, very clean, and had everything one would need, including a washing machine. The location is right in the midst of restaurants and shops, as well as close to the bus line and a gondolier station. During our stay we had a couple questions which I emailed to Roberto and he would immediately respond. He is very easy to work with and we would highly recommend Roberto and his apartment.