It was super easy. Silvio (a representative of the agency) was at the Vaporetto stop to greet us. Prior to arrival, he texted me on how to get to the meeting place, which was pretty simple from the train station. When we arrived, the place was spacious, clean and beautifully decorated. The only complaint I have is the speed of the wifi. Wifi is included, but it is sooooooo slow. It took several tries to upload a photo, and impossible to buy tickets online. Still, it is good to have internet so we can at least check text emails and download maps.