This apartment was by far the best property we have stayed in multiple visits to Venice. Communications with the host were fantastic. Prior to arrival by train, we were given specific instructions as to which vaperetto to take from Venezia Santa Lucia train station. We were met at the vaperetto stop and escorted a short 5 minute walk to the palazzo. The host provided many recommendations for places to eat near by. Prior to check out, she arranged water taxis for our group to the airport and train station. We highly recommend this property and host.