The apartment itself was ok. But our check in experience was HORRIBLE and ruined our stay there. The host did not send me any instructions regarding check in procedure (despite being supposed to according to the girl who helped us check in) although I told her all my check in details beforehand!! We used google maps from the airbnb app to walk to the address listed but never found the house number because it simply DID NOT EXIST. I then tried to contact Monica via the app but like i said, she never replied. I only had access to internet and could not make any calls/messages. I had told her the time we were coming so she should have had her phone on her at that time (reasonably thinking) so we could reach her easily, I don't understand why she completely ignored all my messages (and later claimed that she sent me messages but I received NONE whatsoever). Was walking aimlessly for 30 minutes (a group with young kids and carrying luggage!!) before a kind stranger gave us help and lent us her phone to call Monica (or Christina or whoever - this place seems to have multiple people managing it which complicates communication) to sort out the problem. Turns out the apartment was nowhere near the address listed and we then had to walk another 20 to get to the location where the girl handling our check in (not Monica) was waiting at. When we got there she was nowhere to be found, we waited for 10 minutes in the cold before I decided to go into the cafe to borrow a phone to call her. Turns out she was in the cafe all along!! We found this incredibly rude considering she should have been expecting and looking out for us. We weren't hard to miss after all plus we were right outside the cafe!!! We then had to walk another 10 minutes to get to the actual location of the apartment and climb 3 flights of stairs. Over an hour and lots of energy wasted on something that could have been very easy if I had gotten proper instructions from the host or if she replied my messages!!! Didn't receive an apology either, even now almost two weeks after. It was truly a NIGHTMARE. The apartment like I said was ok and was exactly as listed (EXCEPT FOR THE ADDRESS), but honestly not worth the terrible service. Such a shame. I hope no one ever has to go through what my family and I did on that day.