Good:
- location was close to everything and still very quiet
- the house was as described
- one of the host Ernst was very nice, friendly and helps us with all the information needed related to what to do, see in Venice.
- allowed us to leave our luggages before check in time
Bad:
- the check in time was delay unannounced with more than 3 hours. It should be at 15:00 but when we arrived at house is still dirty, we contacted the host and at 16:00 the cleaning lady showed up. And eventually
at 18:30 the lady finished with the cleaning.
We messed up our plans because of it, and we had to come back multiple time to the house to check if it’s ready or not because the host wasn’t cooperative.
- the cleanings method was a mess. We noticed that the used towels that we are using on our body is the same as the one she is cleaning the sink, the toilet etc… the new sheets were thrown on the dirty floor and after that were put on the bed. No chemical used for cleaning. There were no tablets for dishwasher. After the cleaning was done we found piece of broken glass on the floor, garbage in one bathroom drawer, yellow liquid on the door…
- the bed in bunk bed room was kind of broken, I was afraid to move..
It was very stressful because when we reached out to the host, he was not cooperating, we asked for a partial refund ( cleaning fee OR half of the day) and he refused and told us to move out if we are complaining ….The good new is that Airbnb helped us and give back money for one night out of 3. Thank you, Airbnb!