Overall, I would recommend looking elsewhere for your stay in Venice. The flat is comfortable and the roof deck is far and away the best part, but the check-in process and a few other details were pretty bad. My friends and I knew we would be arriving late (around 10pm) and expected to pay the 50EUR late check-in fee. What we didn't expect was to be standing outside at the alleged meeting point for 30 minutes unable to contact anyone and unsure of whether they were coming at all. The host, Dominique, does not manage the property. Instead, we were relayed to a subcontractor called Enrico. Enrico contacted me a couple days before our arrival date to let me know to call him when we arrived at the train station. We did this when we arrived and let him know we'd be at the meeting point in about 45 minutes. Enrico at this point told us we'd be meeting someone named Anna, but didn't provide her contact info or any other detail. Enrico also suggested an incorrect water bus route (FYI, you can check ACTV website for current timetables/ routes). When we arrived at the appointed stop, there was no one to meet us. We called Enrico to see if perhaps we were at different locations for some reason-- no answer. We tried again-- no answer. Sent an email, a couple Airbnb messages, searched Enrico's number on WhatsApp, sent some texts and made a few more calls-- keep in mind it's well past 10pm at this point. Eventually Dominique responded saying she couldn't get through to Enrico either. Dominique was totally unaware of Anna's existence from the sound of things. Eventually we contacted Enrico who in turn contacted Anna. Anna met us at the meeting point and was largely unapologetic for the delay, instead mentioning that she'd been wandering around the area since it was a nice evening. Anna showed us to the flat and asked for the 50EUR late check-in fee. I told her we were uncomfortable paying the fee since we'd been waiting for 30 minutes unable to reach anyone. Ultimately she refused and would only accept cash-- no receipt. Not exactly sure who we were paying and it just felt like an all around bad/ shady process. The flat itself is fine. A few comments: -kitchen was dirty-- had to wash anything before using it since everything was quite dusty. - kitchen has a Nespresso machine-- there were only enough pods for one day and we couldn't find anywhere to buy more. Perhaps BYO if you do stay here. - toiletries-- are nonexistent. Only little bars of soap wrapped in plastic. Remember shampoo and anything else you need. - hairdryer-- provided and quite good. - roof deck-- fantastic. Best part of the flat. - entry-- smells like it is occasionally utilized as a barn. Really, just smelled so strongly of a stable. - communication-- bad. The host wrote to me addressing me by a completely different name...