I received the message with direction and timetable for the boat soon after my plane arrived in Venice. It was very nice feeling that our host is caring. We didn't not meet Martina in person upon our arrival but her colleague Enrico picked us up at the vaporetto. He was very helpful and explain everything. Our plane was delayed and we were pressed for time as we had appointment to attend. Enrico was calm and understandable that was a big help.