Michaela was a fantasic host. Communication was quick, her English was great and she gave me directions to help get from the airport to the station. Upon meeting me she gave me plenty of useful tips and directions and was friendly and welcoming. The place was lovely with a beautiful garden. There was an issue with the heating and hot water upon arrival but Michaela got it sorted extremely quickly and efficiently. I would recommend Michaela and her flat in a heart beat and will definitely come back here to stay if I return to Venice!