Francesco was extremely friendly and helpful. Navigating Venice for the first time on the water busses with a family of 5 and luggage is not easy. He was able to give us the line to take and stop, and met with us to shepherd us in the final way. The apartment itself is exactly and depicted in the pictures. We were fortunate in that they were able to set it up with a double bed (two parents) and 3 singles for the kids. Fantastic! The kitchen had everything we needed to cook and clean so were able to eat in regularly. There is a Coop about 10 minutes away so it was easy to shop as well. There are two different transportation stops, one <5 minutes away and one a little more than that. You chose which one you want depending on if you were going to the city sites (Saint Marks) or the islands (Murano/Burano). Both are convenient. Wifi was good as well.