Anna was very friendly and easy to work with. We met her at the agreed-upon place and hour, after which she took us to the apartment to orient us and make us feel welcome. The apartment was exactly as pictured in the photograph, yet even more wonderful than I expected, especially the terrace, which was lovely for morning reading or a glass of wine at sunset. I would highly recommend staying here, and we will do so again, if it's still available when we come back!