We didn't meet Chiara personally, however, the instruction was very clear. Chiara's property location is very convenient, 3-4 blocks away from the train station. Since Venice doesn't allow cars, distance from the train station is quite important in this regard, especially you have luggage. (Don't take me wrong, Venice is the most amazing place in the world simply because it doesn't have any car there!) Hardware in the room is great. Communication wise, hopefully we can speak more Italian. Overall, the experience of staying was quite positive, especially enjoy the city!