15/10!! An amazing apartment, perfect location, and the most incredibly wonderful host! Upon arriving in Venice our luggage was lost by Alitalia :( In the end we were without it for two of our three days there! It could have been an absolute nightmare, but Andrea was so incredibly helpful! He rang the airline to have our luggage dropped at his house so we didn't have to wait around the apartment all day and could get on with our holiday (after buying a few essentials to get us through). He personally dropped them back to us - a total superstar!
He was in constant contact with us (re: the luggage) and nothing was too much trouble, even offering to collect us from the airport after I explained we were going to be a later than previously thought as we had to complete forms to get our luggage back etc.
A super warm and friendly dude, and the apartment itself was PERFECT too. Comfy bed, spacious and super clean. Location is excellent; a 2 minute walk to the bus, then a 10-15 minute ride from there to the actual island of Venice. Couldn't recommend Andrea or his apartment highly enough!!