It is hard to top all of the rave reviews already written, but in our case, there were two extraordinary events that could have ruined our stay in Venezia.
The first event was the quick response to the issue of the malfunctioning refrigerator, that we had just loaded up with cheeses, meats and other goodies that would have spoiled if not dealt with immediately. We were resigned to the loss of our cold food and expected an eventual refrigerator repair or replacement. Francesco and his sister Isabella were on it within a few minutes and the immediate offer of another, more spacious room exceeded our expectations for a viable solution!
The second event was Francesco saving us from our own blunder by catching our mistake of booking a train from the WRONG station! We would have otherwise missed our train while we waited for a train that would never have come.
We loved the location being in a very local-oriented neighborhood but close enough to the tourist attractions that we could either walk to them before the crowds showed up or zip around on the Vaporetto to the far reaches of all the remote islands and other less visited locations. Francesco's suggestions for the best of everything were spot on as well! Grazie mille for everything!