Costante was great and quick when dealing with our questions. Upon arrival, we met Anna who gave us the keys and kindly showed us around the apartment. Great apartment in an amazing location 2 min. walk from the vaporetto station. Well communicated, clean, comfy and in my husband's words "as Italian as it can get". We were travelling with our almost 1 year old son who enjoyed crawling around and actually found a babies book which he loved (sad to leave it behind haha). Great for families as you can prepare light meals and store food (especially helpful with the baby), so great stay for the whole family. Amazing first experience with AirBnB for us. Would highly recommend it and wouldn't hesitate to come back.