Communication and service was faultless. Check in was really easy and the air con in the room was incredible. The location doesnt get much better, it was a couple minutes walk from St Mark’s Square. The only reason it’s not a 5 star is that because it’s so close to St Mark’s Square, you can hear the bells very loudly at midnight and 7am, the bathroom is not in the room (but is very nice) and you have to cross the reception to get there and the bed was really creaky with any kind of movement. However these are minor things and we would definitely recommend staying here, it was lovely.