We expected a 5 star apartment considering the reviews and pictures. Unfortunately there were several reasons why it did not meet our expectations.
The apartment was not properly prepared. The beds were made with only a thin sheet although it was cold at night (7° Celsius). We added the duvets found in a closet, but there were no duvet covers essential protection in times of Covid. Also, several lights, 2 tvs out of 3 , and both hairdryers did not work, which proves important checks were not performed before our arrival.
But most importantly and most disappointing was the hosting team's reaction when we informed them about the problems.
The apartment itself is as described and would have been fine if it had been maintained and prepared properly. Also if the hosting team would have reacted differently, as they could have easily brought us duvet covers the next day for example, when they brought one hairdryer. An Airbnb host should immediately try to solve any problem the client stumbles upon in their apartment during its stay. This was not the case. Considering the replies we got, they did not to care at all. Costumer service is key in this business and it was nonexistent.