Marco was very helpful, responsive and enthusiastic. It was great to get picked up at the boat as made finding the place a lot easier. Great to get some information along the way home too.
The location was also great. Close enough to all attractions but far enough from the crowds.
Unfortunately the long walk to the house with two little kids and heaps of suitcases upon arrival at 9pm was not great - it would have been much better to get the water taxi direct to house or boat to station near house (instead of Arsenale) but we only got told the one option by Marco unfortunately. Also the late check in fee was 30 euros which was steep I thought.
The apartment itself was very clean and the bedrooms were spacious but there was hardly any living space (not ideal for toddler). We got a bit unlucky with 35 degree days every day so would have appreciated a bit more space inside for them to run around in. I would not recommend this place for really young children based on this. That said we were provided with a great crib and high chair which was very handy and useful. Also would have been great to have a toaster.
I would definitely recommend this place to couples or families with older children!