Luca met us at the train station with a porter to take our luggage to walk us to the apartment which is an easy 5 minute walk. Unfortunately, our train had been late and it had been a very long day for all of us, including Luca. He acted very unprofessionally during our check-in, when he became extremely explosive over comments and questions we had regarding the apartment. When a comment was made that we didn’t see shutters for the windows, he started screaming at us and went to a window, opened it and violently slammed the shutters closed. He then threatened to kick us out of the apartment and return our money. Our girls were in tears and terrified and the incident almost ruined our entire experience in Venice.

As well, we were not told that when a sudden rain storm would come, the windows in the bathroom and kitchen would blow open, flooding the floors sending water everywhere. We had no way to get additional towels in a reasonable timeframe so we had to use those left for us in the apartment. It was a stroke of luck that we had just arrived home when the storm hit, or the apartment would have been totally flooded and who knows what damage would have been done to the owner’s and occupant’s possessions. Despite the fact that the apartment is very nice and is in a wonderful location, Luca’s outburst colored our stay in a negative way.