An Airbnb to avoid! After reading the reviews for Michela's apartment before my trip, I was hopeful that I would have a good experience.
When we finally arrived at the meeting place she did not greet us or introduce herself. She simply walked with my wife and I in silence to the Airbnb. In the apartment, she then demanded that we pay an additional 25 euros as we were late for check in and that it was part of a mandatory tax in Italy (doubt this was true) . Prior to our arrival however, we had informed her that we would be late due to several flight delays that were out of our control. Despite this, she continued to demand her 25 euros in cash immediately. When I told her I could go to an atm to get cash she didn't allow me to go. At this moment she became very aggressive and that is when I decided to cancel our reservation, as I no longer felt comfortable with this host. When we cancelled on the spot she left the apartment, slamming the door in our faces, refusing to understand our point of view.
I recommend finding another AIRBNB or hotel for your stay in Venice. You will most likely find better customer service and someone who actually respects their clients elsewhere. I use airbnb often and never have I experienced such a horrible host before, it really was a shame.