Wonderful stay at Melusina Young. The apartment was large and comfortable and a lovely walking distance to Piazza San Marco. Our rooms weren't ready when we arrived at around 3:30 pm (even though check-in could have been as early as 12pm) so we waited on the back patio for about an hour before we could completely move in. This was likely due to the fact that my message to him about our arrival apparently did not go through to him but I was still somewhat surprised that the room still wasn't ready by 3:30pm. We also never met him in person (he spoke perfect english when we communicated through message and phone) but we only interacted with two Italian cleaning women with whom it was much harder to communicate as they only spoke Italian. I texted him the night we got in asking if we would be able to leave our packs there the following day after our check out (something we had been offered at all of our previous AirBnBs) and he didn't respond so the next morning I called and he was very apologetic for not responding the night before and easily allowed us to put our luggage in a downstairs laundry area with a separate key so we could access it throughout the day if needed, which worked exceedingly well. He also made sure to give us directions and the address of the location well in advance of our arrival and was an accommodating host. Overall very happy with the stay.