This was the worst Airbnb experience that we have ever had. First of all before booking the apartment we have asked the owner if the bedroom had an air condition inside of it. She told us yes but unfortunately as soon as we had arrived we realized that the air conditioner was not in the bathroom but it was in the hallway, this means that the air was very little that was going into the bathroom and that was as if we closed all the other doors of the apartment.The apartment had a very awful smell in it. The lady name Elizabeth that that manages the apartment was very rude upon our arrival and made fun of us because when we told her that the owner told us that they are condition was in the bathroom she laughed at us and didn’t think that it was him because a problem and her response was that “ you can leave if you like no problem”. Which was not possible for us since we didn’t have the money to book somewhere else and we had to carry 4 big luggages under the sun (40 degrees weather in Venice) and we were exhausted. She didn’t try to help the situation at all and was very hyronic. Mind you we are not a demanding couple, but we requested a specific thing before booking and we expected just that. Very disappointed. We spoke with airbnb and they communicated with the owner about the lack of shampoo and the bad smell and they promised to bring by some room perfume and shampoo but they brought it by less than 24 hours before out departure which we didn’t end up using since we had bought out own after being there for 3 days already!!