Cristina(owner) was very responsive to the booking request and made sure she had Desire(staff) meet us at Rialto Bridge to walk us to the apartment. Desire was very nice(even helped us with our luggage). The apartment was located on the 4th floor and it had a very narrow stairway(probably the case in all of Venice). Whilst the apartment was fine, I was disappointed that it wasn't the one shown on the photos of the listing. To be fair I hadn't raised this with Cristina as I had travelled 7hrs on train from Switzerland and was in no mood to deal with it. I had booked the apartment for certain facilities i.e washing machine but it wasn't in the apartment we were given. As I said, our stay was fine but I would have hoped to have had the apartment that was shown on the listing.