Iryna, was very attentive and nice. Communication was excellent, she kept in touch the entire time to make sure that our stay was without a hitch. Her friend met us at the Vaporeto station upon arrival, he then led us to the apartment and explain in detail where and how use electronics. Iryna, has been very understading, given that check-out is at 10am, but we checked out at later time, given that we got lost on our way back to the apartment. After, all this has been a great experience for my first time using Airbnb. I definitely would stay here again and highly recommend it to check it out.