I don't take pleasure in having to write my first negative review on AirBnb. Here are the facts, all of which can be corroborated with screenshots and pictures:
1) The apartment listing is not accurate. The microwave was missing; the stove did not work (except for one burner); the oven did not work; there was no shampoo. The Wifi doesn't go past 6 Mbps. The cell signal is bad.
2) She's hostile and stingy. When we arrived around 2 AM and informed her of these problems, her response was essentially, "No, everything works. And oops, forgot to take off the microwave." Instead of waving away my concerns, she could've apologized and offered to fix the amenities. She did offer to get a microwave, but it arrived greasy two days before we left.
3) Apartment was dirty and the furniture was too old. The couch had either wine or blood stains on it. The laundry machine was moldy. The dishes had grease, grime, and dried food stuck to them. The bathroom and shower smelled.
4) We were notified that Check Out time was 10 AM, but on the day of departure, an exasperated woman banged on the door before 10 AM screaming in Italian that we should leave immediately, as if the next guests were waiting around the corner to check in. Normally, we take the time to clean the apartment thoroughly as a common courtesy but since we were interrupted so rudely during this process, we rushed out without finishing our cleaning. (Regardless, what little there was left to clean should have been covered by the cleaning fee paid upon reservation.)
5) She sent a request for *extra* money for cleaning (beyond the first payment) because we are, in her words, pigs. Every host review from the other places I have stayed use the word "clean" several times. Lest you wonder whether I am simply a disgruntled guest on the defense, have a look for yourself at the pictures: https://imgur.com/a/k27xwFk
We contemplated moving Airbnbs the first night but it was too much work, resolving to just deal with the situation. But our stay just kept getting worse. I can deal, however reluctantly, with dirty apartments, missing amenities, and rude/inconsiderate hosts. Whatever. But when said host tries to hold me responsible for things I did not do, just so she can squeeze every last dime from her terribly run business, I decided to lay out the facts and let you, dear reader, determine for yourself what to think. I have been very fair to this host and unfortunately she has ruined our vacation; we likely will not be returning to Venice.
I do NOT under any circumstances recommend this Airbnb. AirBnb should hold this woman accountable for inaccurate listing (missing/broken amenities, apartment in disrepair, unhygienic setting, etc)
https://imgur.com/a/k27xwFk