Ivan was amazing! He was so sweet and graciously waited for us to check in, as our flight was delayed. He was so nice to leave fruit, water and snacks to enjoy...which we did! The apartment is really wonderful -- Spacious, clean, super comfortable and overlooks a canal. The bed is comfortable and there are extra pillows in the closet. He also provides clean towels and bedding. Oh, and the wifi and AC worked fantastic, as it's quite hot in August. It was seriously the perfect spot to discover Venice. It's about 10 min walk from the train station and boats (arriving from the airport). We had two huge suitcases and had no problems dragging those through the streets. Even the stairs were not an issue (about 3 flights, nothing out of the norm). It was also very easy to find, but really if you have any trouble with anything, Ivan was always available for any questions. Believe me some of them were quite random (embarrassingly looking for a spray tan) but he happily helped by calling a few places. He went above and beyond and made us feel at home. He just thought of all those little details one might want on their vacation -- like a booklet for restaurants, or two sets of keys in case you want to split up. We would definitely stay here again. One of our favorite airbnb stays.