Check-in was extremely frustrating....Paola was out of town so her friend, Tatiana, was in charge of meeting/getting us situated. To start, Tatiana provided the wrong address which resulted in 7 of us dragging heavy luggage through the streets of Venice. When we arrived at the wrong location, Tatiana did not respond to my texts and declined my calls for over 20 minutes. It was only after I called Paola and sent her a few messages, that Tatiana responded, owning up to the fact that she provided the wrong address. We agreed to meet in San Marco square and again once I arrived I called and texted but she didn't respond for another 10 minutes. We finally connected and once we did Tatiana was very kind but it would have been nice had she been more responsive.
The apartment itself worked out really well! The pictures of the place were extremely accurate; however, the description indicated it was 3 bedrooms with 2 rooms with 1 queen bed each and 1 room, with 1 double bed, 1 single bed, and 1 sofa bed but in reality the sofa bed was in a living room/communal area and was not a sofa bed (it was just a couch). We were able to use the washing machine and there was even a hair dryer provided in the (spacious) bathroom.
The balcony was the perfect place to hang out after exploring Venice and hearing the church bells from San Marco square was so magical.
Upon arrival we were required to pay €4 per person per day; however, the AirBnB description listed it as €2.50.
Overall it was a good place to stay and I'd stay again but wish the communication between Paola/Tatiana was much better.