The communication with Agniezka was excellent and although she was out of town during our 6 day stay, her husband Luba checked us in early and stored our bags until the room was ready. He was available too had we needed him. The location in the ghetto was perfect for us, away from the crowds in a quiet family orientated area. The suite was super clean, heating was good and had all the essentials. The views of the canals were perfect. Those are the pluses. Be aware the suite is accessed by climbing 14 very steep stone stairs from ground level and inside there were several changes of floor levels from room to room. Some doorways were low although the worst one had a padded cushion in case you bumped your head. There is a washing machine but no dryer which meant the only very slow way to dry clothes was by hanging them outside on a line over the canal. Didn’t work in October for us. Bed was very uncomfortable with a thin, soft mattress.it was similar to a futon with a spring like base. Sheets were synthetic. towels were on,y hand towel size, not bath towels. Worst of all was the shower. Imagine a very small sit in hip bath with a sloping side from the seat and only a one foot square for your feet. This one foot square is where you stand to shower thus making it difficult to turn around or move without the fear of falling.