We were a little let down when we arrived at our place in Venice. First off the communication with the host was great before the trip and he made arrangements for the keys to be left for us since we arrived late. He also sent a great map of where to find the keys. Also there was not a problem with the hot water heater anymore, before our trip I asked him about it and he said that it had been replaced and I can say that is true. Now cleanness of the apartment was not what we would have hoped. It just seemed dirty everywhere that we looked. We tried to only sleep there since we didn't like being in the place. The bathroom is MUCH smaller that how it looks in the pictures! There is a shower, sink, toilet, bidet, and washing machine all packed in a tiny little space. The other downside was the lock on the front door. It is very tricky to figure out and when we first got there I was worried we weren't going to get it. It is very close to the train station and a little off the main road so it is quieter, it would have been nice to pay extra to stay in a place we felt was clean.