Francesca and Annalisa made us feel VERY welcome and went out of their way to help us. We were greeted at the taxi drop and escorted to our apartment. While walking Annalise pointed out places to eat, grocery store, etc. The apartment was as shown plus better. The refrig/cabinets were stocked with snacks/drinks. They had rain ponchos and water boots for the expected high tide for us. Welcome gift too. The apartment was very comfortable and new. The location was great. Very close to St Marks Square and the Rialto bridge. Francesca even coordinated for us to go to Murano and walked us to where we meet the taxi in the rain. We would definitely stay here again.