Francesca was a delight to deal with during this process. She responded very quickly to any concerns or questions about the apartment. The apartment was exactly like it looks in pictures. Valentina was also very accommodating in meeting us early to drop off our bags, while she cleaned the apartment. I would definitely recommend this apartment for anyone visiting Venice. The only downside was the amount of stairs to get up to the apartment ( with luggage it can be a lot of work ) but we knew that beforehand so it was not a surprise.