Elisa met us near the apartment and showed us to our place. She also helped me recover one of my bags which i left behind on the airport-to-Cannaregio traghetto/waterbus. She contacted the ACTV and made arrangements for me to pick it up. It would have been much harder and more stressful to do this on my own. I was very appreciative. Overall, the location was great, a quiet little oasis just a short walk from Strada Nova with its shops, restaurants and super markets. We were about a 10 minute walk to the train station, and 20 minutes to Piazza San Marco. The apartment itself was clean. Though a little small, it was perfect for two adults and a 10 year old. The only disappointment was the bed in the master bedroom. The description lists it as queen size but it wasn't. It was more like a double, very tight for two adults, which made sleep more difficult. Thanks again, Elisa for helping me get my bag!!!