We had an extremely lovely stay at this apartment! We didn't get to meet Ala, but Luca was there to welcome us. He showed us the unit and took the time to answer all our questions. He even pointed down on a map places to eat and visit and the best way to get around Venice. The apartment was well equipped and very clean. Internet was working well and hot water was consistent. Location was great, with lost of food options and convenience stores around. However, the apartment was on a low level (like any other apartment in Venice) so there were some noise in the middle of the night. The church bells will also start ringing at 7am (good if you need an alarm). But in general, that is part of the Venice experience. Would highly recommend staying here!