We were pleasantly surprised by Giovanni greeting us at the Rialto Bridge and helping us with our luggage (as I am disabled), even though he set up the meeting place beforehand. He also helped us find landmarks to assist us in finding our flat (as it is notoriously hard to find flats in Venice just by the address). The flat was perfect, just as advertised: very modern & clean. Giovanni very carefully showed us how to get to all the known landmarks and some "off the beaten path". We would gladly stay here again, and recommend Giovanni highly to all future Airbnb guests!