Arrigo was unprofessional at checkin and we never heard from anyone again as one of the only amenities, the hairdryer, was broken. He was angry we were late because we were stuck in traffic driving from Croatia because of an accident. He said we should “respect the workers” and “stop saying you’re sorry”. We updated as the time passed that we were late. When we showed our passports as asked he said “Americans” as he rolled his eyes. When trying to show the 4 keys and asked if we wanted to try and said no (trying to let him leave asap) he said don’t call me tonight when you can’t get it. We were just fine btw. When we walked in the curtain was broken, 3/4 of the chandelier lights were burnt out, the mattress was the worst I’ve ever slept on, springs on your back, sewer gas smell so bad, tv didn’t work and blow dryer broken. Had to buy one and leave because we can’t use the plug in US. Said they tried to call but didn’t. Have the text and phone long to prove I tried multiple times