We never had the chance to meet Eleonora, as we stayed only one night. However, she was quick to reply to messages, and provided good, accurate instructions to find the room and to access. The location is fine for the price. You must take the ACTV there, and there is nothing open after about 9pm, so don't arrive late and hungry. During the day there is a few close by restaurants and a grocery store The double bed was two different single mattresses, one felt old and one newer, at slightly different heights. There was no hand soap in the bathroom which was quite inconvenient. There was hair on the shower walls and floor. Venice is an expensive city, but having stayed at similarly priced places in similarly priced cities, we expected a bit more.