Massimo was wonderful, always quick to respond and was super helpful with recommendations when needed. We did meet him once during our stay, not upon arrival but he walked us through getting to the apartment and in by both phone and messaging. We absolutely loved staying in this area of Venice. Much more local, away from the busy touristy areas yet we still walked to most or grabbed the nearby vaporetto. The apartment itself was perfect for our family of four, two kids, 10 & 12. One bedroom with sofa/chair making beds for kids in the roomy living/kitchen space. There was a lovely terrace where we hung our clothes to dry with a nice view. There is a grocery nearby and the perfect caffe', Dodo, highly recommend! The apartment was maybe a bit disorderly for some, but we had no issues and found everything we needed there, would stay again!