Francesco was always responsive and tried to be helpful.
Pros.
This is a fabulous location if you need to be close to the station. It is canal side so when you get out the building there is a water stop right there.
The room we were in (Rialto) is very tastefully decorated & peaceful.
Excellent WIFI
Breakfast tickets.
Cons.
You need internet to access the apartment. We didn't have an Italian sim card. This meant we could not get into the building. We also didn't know there would be 3 doors that needed to be unlocked before entering the room. It took an hour to get in. Francesco had to come and give us keys.
The (beautiful huge) bathroom is shared - this is not in the description. Also, the bathroom has the only toilet, so if the other apartment is also occupied it may be awkward.
No teaspoons or fridge in the apartment.
A useful spot to know about if you can work within the limitations.