My new-husband and I went to Italy for our honeymoon and Venice was our first stop! Lucia was VERY communicative and responsive. She was very helpful! Providing pictures of where to go to pick up keys, and very specific directions (a MUST for the first time in Venice) to get to the apartment. She also provided any recommendations that we thoroughly enjoyed. Riccardo (Lucia's husband) took us on his private boat tour at night around the canals and my husband was raving about it, talking about how we should move to Venice (from Washington state in the US) after only a day and a half in Venice! Absolutely enjoyed our stay and if you get the chance to go on their boat tour around Venice, we would HIGHLY recommend! WAY better than any gondola 😘