1- Check in is awful.
2- emergency communication took ten hours.
3- place was dirty.
4-company clearly was trying to constantly cash grab after making check in and check out inconvenient on purpose.
details:
(1) check in is a nightmare and host company mentioned they didn't think an extra 20min was "that far". last thing I want to do is go in the opposite direction of the property with all my bags to go pick up a key literally half way across town from the property. they suggest you take the water taxi (private costs €75!, public is insanely packed at inconvenient due to sheer volume of people at 3pm check in and also NOT where you pickup the keys. we were not even there during tourist season. )
(2) we plugged a phone charger into the wall at 11pm and the entire property lost power. we messaged the emergency number which did not respond for over ten hours.
(3) dirty throw pillows. floor was filthy and second to last thing I want to do on my anniversary trip is knock dirt off the bottom of my feet trying to get into bed.
(4) clear contant cash grabs. put the check in key lockbox half way across town? we'll guess what you can pay them to store you bags half way across town too. check out extremely early? you can also check your bags literally half way across town again. want a city tour or airport transport? don't worry they would love to upcharge you again.
random additional:
trash situation is ridiculous you need to walk it out even though the apartment building has trash and you pay a cleaning fee. this is my first time booking an Airbnb through a company and we wont be back.