We loved our stay in Venice from start to finish! Communication from Giovanna was extremely prompt and incredibly helpful. Upon arrival, we were met at the water bus stop by Mercedes who escorted us a short distance to the house. She gave us a thorough tour of the property and explained how everything worked. Giovanna kindly provided chilled prosecco, juice, sweet treats, pasta sauce, and other snacks-- much appreciated after a long journey! We had a small hiccup with wifi, however Mercedes quickly returned to reset it. We truly loved Venice will return again!