Elena was a great help. Elena gave us information on how to travel from the airport to Venice centre. We caught the bus and Elena was waiting for us on our arrival at the bus stop with a sign to identify her. Elena then walked us to her apartment pointing out supermarkets, patisserie and directions to major squares/ restaurants. When then arrived at Elena apartment which is spectacular. Lots of space for my husband and I. A full working kitchen with complimentary snacks, water and a small welcoming present. Please be warned the apartment is up three flights of stairs and there is no lift avaliable. Elena gave a short explanation on locking doors and rules of the apartment. Then sat us down with a map of Venice and explained the districts where to eat, drink and sights to see. Elena was a wealth of knowledge and gave many great recommendations. I would defiantly stay with Elena on our next visit to Venice.