Paula's apartment is beautiful and immaculately clean. However, she did not meet us when we arrived in Venice as originally planned. The day of our arrival she texted the address and said she left the key in an accessible place at the apartment. Venice is a maze of walks, alleys & canals and we were tried for 3 hours to find it in the dark & rain and then decided to get a hotel room after midnight. She refunded our fee for that night and had someone meet us the next morning to show us the way. The rest of our stay went good.