Irene messaged me before I arrived to arrange to meet up - she was very friendly and welcoming! She went round the flat explaining everything, even pointing out the supermarket below and offering further advice or help if I needed it. She messaged during my stay too to check up on how things were going, how I'd settled in and whether I needed anything else. She couldn't have been more helpful and the flat itself is perfect - in a great central spot with everything on your doorstep. The bedroom is small but as you're most likely to be out exploring it doesn't affect the experience as the lounge, kitchen and bathroom are perfectly appointed. Overall I had a wonderful stay, loving the church bells in the morning and the comings and goings on the canal under the bedroom window! Its a perfect Venetian apartment!