Hope that this is and will be a unique unhappy case regarding the check-in: we entered the apartment at the specified hour by the host and it hasn't been cleaned when arrived. However, the host tried to help and sent the cleaning staff as fast as possible, the after clean was botched, done in a quickly manner. Another thing is that in the apartment description it says that basic kitchen ingredients are included such as salt, sugar or oil, but nothing was there, so we had to buy them (not so convenient when staying only 2 nights). Another downside is that when booked, we received an email that says if you arrive earlier than the check-in hour, you may leave the luggage at their office, but when actually arriving in Venice we were told that this implies 4 euros per luggage. Not so nice to not know this information from the beginning. However, the apartment is placed in a great location, near to everything you need and it has a beautiful design, 4 air conditioning which during this hot times were a plus. I am sure that if cleaning issue didn't happen, we would have enjoyed much more the apartment. However, the host was very responsive, tried to solve the inconveniences and accepted to refund the cleaning fee and half of first night (as we practically lost most of first day out of 2, waiting to get into the apartment than enjoying the city). Overall, the experience was decent, thank you for having us!