The room is easy to find thanks to the pictures we were sent & the location is great. No one was there to meet us upon arrival but after a phone call Giovanni & Sara arrived in about 2 mins. There are a lot of stairs to climb which may be difficult for some but Giovanni was more than willing to help carry my bag up. We were given lots of useful information about the city and Giovanni could not have been more helpful. We stayed in the bigger room which was just like the photo. There was another couple in the other room but didn't really see or hear them. There is a washing machine I was able to use which I appreciated. Sara prepared our breakfast on the morning we left and is was delicious. We had a great time in Venice and would recommend staying at this apartment.