Even though we never met Paulo we found his communication and helpfulness really excellent. Paulo senior we did meet at about 1:30 am after our flight was somewhat delayed. He greeted us in San Marcos Square and assisted us with our luggage and check in. We were missing a couple of things which were supplied promptly with apologies. A great location for all the sights. Got lost several times getting back to the apartment but that is one of the charming things about Venus. We would recommend booking with Paulo for your stay in Venice. ‘Aussies on the Go’