Great location in the heart of Venice. Apartment is on top level of building, must be able to manage 60+ stairs each entry/exit. House was clean and neat. Washer and Dryer worked, but we had to buy our own laundry detergent (was to have been supplied). Checkin was a problem as we waited an hour for our hosts representative to let us in the apartment; and we waited in light rain with a 3 year and 1 year old plus luggage... not fun. Main heating boiler was not on and the falling outdoor temperatures were more than the heat pump could keep up; we were cold. Communication with host was hit and miss.