Although Silvia couldn't meet us personally, a friend did on her behalf and she was very informative and helpful. She met us right at the dock which was incredibly helpful!! We were welcomed at the apartment with a lovely tray of breakfast treats which was a nice touch. The location was prime and the apartment was very clean. There were 4 of us staying and it wasn't too cramped... each couple had their own private space so it was nice. You have to walk through the master room to get to the bathroom. We did run out of hot water on only the 2nd person's shower...it happened once in the morning and once at night, but it was the same day so we think it was just an issue that one day since it didn't happen any other time. Overall, the experience was easy and great and we HIGHLY recommend it!!