Gio met us at the apartment. Our texting wasn't working for some reason but we were able to talk by phone and it all worked easily. The apartment is wonderful!!! Beautifully kept up and cleaned immaculately each day. The location was fabulous--we could look out from the common room and see gondolas + hear singing! Nice easy walk to San Marcos too. We would stay here again in a minute. Our room was #2 and quieter which we appreciated. And #1 right on the canal is stunning with a balcony and private kitchen area.