As first time visitors to Venice, we are extremely grateful to have someone meet as at the vaporetto station on arrival to help us navigate the "maze" that is Venice. Alessandro also walked a bit with us to point out his favorite restaurant and cafe, as well as the closest grocery store. This created a very good impression for us and set the tone for our time in Venice. It was 2 days short, but we did not get lost, and had a great time.