First of all Maurizio was in constant contact with us with tips on Venice and making sure that everything went smoothly. He sent lovely Francesca to meet us at the water bus and she escorted us to the unit. She pointed out the highlights on the way. Once in the unit she showed us everything we needed to know, gave us tips on how to enjoy our stay in Venice even more and when we ended our visit, she was was there to escort us back. The unit is very spacious and modern. With an elevator it is particularly appealing to elderly and physically challenged. It is located in a quieter area of Venice which we enjoyed. Plenty of amenities close, yet still walk-able to all the sights. Definitely would return.