Rita and Matteo were wonderful! Rita's communications from the time we made the booking were timely, and incredibly helpful. Her recommendation to buy the multi-day pass for the Vaporetto was a life saver for anyone expecting to see the city in full, and in particular if you want to travel to any of the neighbouring islands. And Matteo's assistance at check-in was wonderful. He met us at the end of the lane way (and clearly picked us out of the crowd), and provided helpful directions to a nearby grocery and restaurant recommendations. (We couldn't get in to two different recommended restaurants one night, so went somewhere else only to be disappointed.) The location of this rental was perfect for us, and we would stay there again without hesitation. Thank you Rita and Matteo for making the start of our Italy adventure absolutely perfect.