We didn't have access to our cell phones once we arrived in Venice but agreed to meet Victoria at the water bus station; however, we arrived late to the station so we missed her. Luckily, we were able to get the water bus station attendant to call Victoria who sent her sister, Virginia, to come and get us. A slight delay, but it ended up working out and Virginia led us to the flat. Virginia was kind and helpful and made some great recommendations of places to eat. The flat itself is small and cozy and has everything you need. It's in a great central location right by the Piazza San Marco. We loved it and would definitely stay at Victoria's place again!