Vale was very accommodating with our arrival in Venice. She explained everything about the apartment and was very patient with all our questions. The apartment itself is clean and very comfortable. Shower is very tight, but that's the status quo for a lot of Euro apts so we're used to it. The area is great. Only suggestion is bring a small flashlight with you as the door to the apt is in a dark alley (totally safe...) and hard to find the keyhole, especially after a few evening drinks ;-)