Alessandro and Lucia are awesome!!! It was my first time in Venice and I walked the wrong way trying to get the Airbnb. Pro tip -> don’t rely G-maps! Use it only as a guide to get your bearings. I shared my location with them and Lucia was my knight maiden in shining armor! She came to where I was and led me to my Airbnb. The apartment itself is wonderful. It is safe and secure and only accessible by keys. The bed was so comfortable! I wanted to sleep in just because it was so nice. Lucia also showed me where I could get snacks and toiletries as needed, free of cost. There is a refrigerator, microwave, electric tea kettle and a nespresso machine! The AC also works perfectly. Alessandro also sent me a list of things to do, from sightseeing to shopping to eating and drinking the best food and drinks Venice has to offer! I seriously am so thankful to have had their help and their support. They are incredibly kind and gracious hosts and I will recommend them forever!! Grazie mille Alessandro and Lucia! Ciao!