Michela maintained regular contact which was very reassuring to a first time visitor like me. The directions to the apartment given in Ca Querini's website is so precise that there was no difficulty in locating the apartment. It is at a 4 minutes walk from San Marco Square. Michela was available at the reception to check us in. She turned out to be a surprisingly knowledgeable and helpful lady with a wealth of helpful information about Venice. She also supplied us with a map of Venice and a Lonely Planet book on Venice at check in. The apartment on the first floor of an old palace like building was well furnished and modern from inside. The apartment is very spacious with a large bedroom and an equally large living room. The kitchen was well furnished and the bathroom clean. Michela provided us with good breakfast. The apartment is absolutely safe and the neighborhood is quiet and safe.We would strongly recommend the apartment to visitors to Venice.