Really easy communication before during and after my stay there ! She even came to pick us up from the vaporetto stop which was so helpful as Venise is a maze for the first couple of days ! the Flat is well located near vaporetto stop and walking distance from SAN Marco place ! The flat is great. The master bedroom is really large and beds are comfy. Unlike other flat here you can find all basic products you need like oil. vinegar, salt, butter, coffe, chocolate, shower gel... I highly appreciate this point as most places never provide it !