Marcello was great. He had someone to meet us at the train station to take us to the apt. Our train was about 20 mins late getting in and Eleanor was right there waiting. This was very needed as when we arrived the water buses were on strike and we did not have a map. We saw many folks wondering about trying to find their accommodations. The apt was as expected. Good location right at a water bus stop. Definitely recommend. On our last night we had an issue with the front door lock and contacted Marcello right way. He was immediate to respond and had the issue fixed with in a very short amount of time. Thank you Marcello for being a good host this is definitely a wonderful place to stay in Venice.