We had high expectations traveling to Venice, and unfortunately, the place did not meet our expectations. The home was clean though. We are trying not to be picky, but we have certain needs that we want to be met when traveling to a new place or country. First, having comfortable beds and the requisite bedding plays a huge role in our experience. The pillows were well worn out and flat, and one of the king beds was two twins pushed together, one of which was soft and the other hard. Our son has allergies, so we do a lot of cooking, which is why we stay at condos, but this place was very limited in utensils. Lastly, we had a few minor requests when we got there, such as an extra towel and floor mat for the bathroom, and our requests went unanswered. While these items did not significantly impact our vacation because we still had a great time, they did impact our experience and cause us a little more stress and inconvenience. Overall, we are not people to complain over little things and are happy to work with everyone. What pushed us over the edge was the lack of responsiveness to our concerns.