Location-excellent. Everything at your finger tips including ATM, gelato, osterias, squero(gondola repair shop), Zatterre stop, Giudecca canal for great viewing and sunsets, markets,post office, churches, Accademia, etc.
Amenities-we were there for nine nights. Had to buy a roll of toilet paper to get us through. Soaps/shampoos were average. Bring your own if you really care. The recycling/Trash routine is a little funny as it seems that no where else we went in Venice recycled. But, at the apt, we had to separate trash and bring it on designated days and times to a boat on a nearby canal...even on the day of our departure! But, you are in Venice and are their guests so we totally get it!
Communication-while in Venice it seems that “Club House Venezia” is whom one communicates with not Natalie. It was a great place and we had no issues or problems.