Patrizia is not a person I ever spoke with. She uses a management company. I was told to send an email to request an appointment. I did. 3 times. The one Salvador said we don’t have it. I said I sent it. He said well we don’t have it do you can’t have keys. I never stayed there. Patrizia or whoever she is responded that her team tried to contact me many times. Yes, you did. Except every time I was contacted you acted like you never understood a word I said. Horrible. If you want to be stranded on the streets of Venice please book this person? Whoever she is.