We really enjoyed our stay in Venice, such a stunning city! However, the room did unfortunately disappoint in a few aspects.
We were led to believe that our room had a canal view when in reality, it was facing a tiled roof and the side of another building so we feel that the listing was very misleading, it used the same pictures for all rooms.
The bathroom also wasn’t the one on the pictures. When we expressed our disappointment on WhatsApp, the owner wasn’t bothered at all and just kept saying we had chosen that room when we hadn’t and eventually just stopped replying to me.
We also had trouble using the safe, it was tricky to set and then we couldn’t open it again at check out, we had to ask the cleaner for help.
Didn’t realise that we could’ve had breakfast either even though we didn’t see anyone else have it. Just felt the communication was rude, direct and impersonal.
Check in and out was easy but the building was quite difficult to find!
However, the room itself was nice, comfortable, spacious and clean with plenty of towels and other amenities, just expensive for what it was and it’s location, it was 30/40 mins walk away from San Marco Piazza but close to the tram and bus station which was handy. Near the area of Cannaregio which was fab, lots of places to eat and drink among the hustle and bustle!