This apartment is in a nice quiet residential area of Venice but still walking distance to main areas. The check in was good, as was communication and direction. It is a 30 min walk from train station, Lucia provided great directions. Our only issue was the size of the apartment. It is smaller than the pictures represent. It is basically only one room. For 2 people is was adequate but with no room to put our luggage we needed to use sofa for that. If there’s more than 2 people, it will be very tight. And tight is the best way to describe the bathroom. I got stuck in the shower, required my husband to open the doors from the outside and the shower is very small. We were only there for 2 nights, never met Lucia or Ricardo but that was not a problem for us.