Jacopo was communicative and helpful. We didn't get to meet him but he helped us find the apartment when we got lost. We received 10% off the cafe downstairs, a very nice addition to the experience! The kitchen was nice (though we didnt grt to use it since we eere thre only one night). The bathroom was spacious and clean. The only thing I would have liked would have been clarification that other travellers would be in the apartment with us. It was a a bit loud a night from both the apartment and people outside the window. A lock on our bedroom door would have been comforting. But all in all a positive experience and I happily recommend it for a short stay in Venice.