Raffaello and his co-workers were friendly and attentive hosts. They met us from the water bus late at night and showed us right to the front door so we couldn't get lost. The Apartment was clean and lovely. It really helped us to enjoy our stay in Venice. Raffaello took the time to show us a quicker way to get to the airport late at night before we left which is going the extra mile in service. The bed was comfortable and the location of the apartment in Venice waa excellent.