The place was quaint and lovely. We loved that it was off the beaten path yet close to restaurants and stops for the water buses and taxis. The room was exactly as described. You cannot cook while staying here but you are in Venice. Who wants to cook anyway? You're on vacation! We never met Arianna, but we're given multiple ways to reach her if needed. Would definitely recommend as it was nice to get away from the loud, touristy section when it was time to rest.