Excellent and friendly communication through-out the whole enquiry and booking process. We were met on arrival and given a guided tour of the palace. Alain gave us access to a comprehensive guide via his blog spot. The apartment was stunning, very authentic and felt like you really were living like 'Venetian nobles'. It was very clean and had 'essentials' for our stay but in any case there was a supermarket 'across the bridge' that was open late. The wifi worked well. Lovely hot showers and fluffy towels aplenty. This apartment is super close to the bus station so if you're looking to save a bit of money then take the bus instead of the water bus from the airport, and it's quicker. The apartment is in a great location, less than 10 mins from the Jewish Ghetto, 15 mins Rialto Bridge and 20 from St Marks Square. All in all we had a lovely holiday and it was a privilege to stay at Gradenigo Palace.