Francesco’s and his wife were extremely nice and helpful. He met us right at the water taxi stop and walked us to the apartment. We arrived early to Venice so the apartment was not ready yet but we were able to drop off our bags and went to lunch. Francesco showed us around told us which restaurant he recommended and which to avoid. There was a Binder in the apartment with more restaurant suggestions, info on Museums, and maps, which was very helpful.
They also had coffee and biscuits with jam and Nutella for us. Our kids loved them! Plus they brought an extra bed in for our 3rd kid which was really nice.
Definitely recommend staying here!