Not the most pleasant communication . She wasn't so sympathetic about us not timing our exact & precise arrival , but that depended on boats in Venice & train . She opened her house for us finally at 7 pm at night saying she couldn't wait around all day .We told her we were comin all the way from Milan & had to wait for friend to arrive from airport. There is no airconditioner and only 1 double bed with a daybed couch in room . She photographs your passport . The location was amazing and the house was clean.