Co-host Lucia was great. She met us at the water taxi stop and helped us with one of our heavy suitcases which was very nice of her. Apartment was great, big and clean in a great location. They also provided a crib four our baby.
The only negative about the apartment is that its on the 3rd floor with no elevator and carrying suitcases and a baby was a hassle but we were warned before we booked.