Ilaria was AWESOME. Not only was she super helpful, but she booked a private taxi for us (twice), met us at the drop off point to make sure everything went smoothly, and she also called multiple pharmacies to see if they had appointments available for covid tests the day before our flight. I can't recommend her enough. She was accessible, helpful, and kind. Also, the property is in an amazing location right by the Rialto bridge. My dad had been wanting to go to Venice for years. I'm so happy we were able to make it happen for him. Thank you to Ilaria!