Great host! We locked ourselves out with no phone to be able to get a hold of anyone. We made it to a shop where they let me use their computer and phone to contact someone. We had someone to the apartment in 30 minutes. The apartment was perfect for our needs and very clean. Try to remember where you are staying at because it can be a little confusing getting back to the apartment. I would also consider bringing earplugs because of all the boats that pass by. They usually start up around 7-8am. Overall great experience, amazing canal view! Oh and make sure you ask her how to get in the alternate way. There is a code you can punch in incase you forget your keys like we did.