I travel to Italy several times a year, and this is one of the best-run Airbnb places I have ever stayed in. Anna was not in the apartment when we arrived but Eleonora was, who was very good at explaining everything and who left us her phone number. We also met Anna later, and she is great. She was always reachable and her guide to Venice was fantastic. The apartment is very nice and as described in the listing -- the location is really great, being so close to Campo S. Margherita. Just a really great place.