Giovanni was always so helpful when we had questions. He is very approachable and knowledgable about Venice. We thought we would be sharing an apartment with Giovanni and Sara, but we actually shared it with other airbnb guests. It wasn't a problem, but it would have been good to know that ahead of time. The wi-fi was a little spotty at times and our bedroom door couldn't be locked from the outside (not an issue, but it could be a concern for some people). They have a cute cat that wanders around the apartment and can nudge open the bedroom doors too, so if you are an animal lover, you'll enjoy that. The location of the apartment is central, but very close to all the touristy action. Giovanni left a great booklet of how to explore Venice and we referred to a lot of his restaurant recommendations.