Sadly I had to cancel a week before because of family issue . I tied to move date on site and also with DM to host . I explained if not possible I would have to cancel and understand I will lose 50% . Host replied saying she will be able to sort a new date . Since then she has ignored all my messages and communication. She has taken full payments because she said she would sort a date and so I did not cancel. I have used AirBnb for years and always with great success - this has left me really disappointed. I have made complaint to Airbnb .