Firstly, the apartment was tastefully decorated and furnished as shown in the photographs. The location was excellent and it really was a lovely apartment which felt very secure to stay in.
Just a few very minor issues but this wouldn’t put me off staying again!
Communication wasn’t I’d say, brilliant. Instructions to collect the keys were sent via WhatsApp (fine), with clear photos advising the keys were in a key box. All fine, except several hours later, I get a call from the owner saying we had taken the upstairs apartment keys by mistake? I was in the middle of getting a shower when I got the call but my partner answered luckily. Anyway, nowhere in the WhatsApp instructions did it say don’t take certain keys. We also had an issue with internet connecting to Netflix on their TV. Took a couple of hours getting back to us; router was in main hallway which needed rebooting. Owner needed reminding about the router as was more concerned about the keys as the new owners were waiting outside for them. Minor inconvenience.
Secondly, there was no attention to detail/thoughtful touches/quite below par amenities.
Couple of key cooking utensils missing from the wall; only 2 bath towels supplied (for 5 whole days shared between 2 people) and one hand towel?; each time we got a shower, it partly flooded the floor so had to mop it up with the spare hand towel (no soft bath mat to soak it up but this wooden bath mat which was useless really); 2 toilets rolls; no sink (to dry off dishes - no big deal really); sockets weren’t close to bed; no bath robes (as shown in photos hanging up - fair enough if summer, but bit misleading on the ‘attention to detail’ front); absolutely zero condiments (only ginger tea - ad description says coffee- there wasn’t any).
I’ve stayed in several Airbnb’s around Europe and the attention to detail with thoughtful touches/amenities were amazing in many instances - but not here sadly. These are minor points but attention to detail matters and, it’s nice if an owner goes out of their way to make it special. So overall, very good experience but lacking the little touches/attention to detail sadly.