Communication with Andrea was really great - smooth and efficient. He was quick to respond and gave us thorough directions and images to get into the building and helped us with an easy check-in and check out process. The space was comfortable for 5 people, it's spacious and it feels somewhere in-between a home and a nice hostel. It's also close to everything, so for our very short stay in Venice it was extremely convenient. If you'll stay here, I'd recommend bringing your own toiletries and shower towels (if you prefer large ones). We only stayed here for two nights, and were mostly out and about. For our purposes, this was a really good deal and a really good experience.