Quick Review
Rude Airbnb owner/manager (Alice)
No hot water downstairs (not on ad)
Toilet broken and unsanitary (not on ad)
Poor check-in (Mattia)
Wasted half of our day
Detailed review
Overall, I think the value for the place is very low for what you get. Then to put up with all the things below, it’s not worth the risk. The fact that I’m taking the time write all of this says everything. I just want everyone to know what they are getting before they book.
1) Disrespectful owner/Airbnb manager (Alice)
After we noticed the toilet was broken on top, where you could actually see inside the top portion of the toilet, the sink downstairs only had COLD water, and the check-in where the man did not know how to even work the heater and radiator, we were done. We asked for a refund immediately.
Alice would not pick up the phone but would message the check-in person. She instructed him to tell us that we had to cancel and that she couldn’t. When I tried to cancel, it said I paid $335.81 and I would get refunded $118.52. I informed the check-in person that I would not cancel under these circumstances and that they need to cancel on their end. I tried calling her and she would not answer but she answered the call from the check-in person. I finally got the check-in person to hand me the phone to speak with Alice directly since it was the guy’s first day. She finally got on the phone, with an EXTREMELY RUDE tone was stating that we would get the refund and that AirBNB would call me immediately. She would not let me speak at all. Zero customer service skills.
I told them I would wait for the call in the apartment. The check-in person now gets annoyed since he says he can’t wait for the call. I told them I didn’t want to a situation where we get charged for the day and have to pay twice if we booked another place and we lost the half the refund. Alice messages me “Stop bothering us”. Waiting in the apartment for 5-10 minutes to make sure we didn’t get screwed is not bothering anybody. Airbnb called and refunded us. I doubt I would’ve received the full refund if I hadn’t pushed for it.
2) No hot water downstairs
Bathroom downstairs only has cold water.
So you have to use the bathroom and walk up the stairs to the other bathroom just to wash your hands.
3) Toilet broken and unsanitary (not on ad)
The toilet in that bathroom has a broken top section where the flushing mechanism is, so it’s extremely unsanitary.
4) Check-in - initial check-in person couldn’t come, so another young man shows up. He was more concerned about getting the tax money than heating up the apartment. One radiator doesn’t work downstairs. The other one took him a few minutes to learn how to use and no one figured out if the timer was going to turn off the radiator or not. The second floor radiator works but they didn’t turn it on so the place was FREEZING. It would be nice to turn it on so when the guest arrives it will be comfortable. But now that I get to know Alice, it’s all about the money and less about the guests.
Hope this was helpful.