My flight to the venice arrived at 8pm local time, knowing that i will incur the late check-in fees, i emailed the host to ask for an extension of the late check-in timing. Marika, one of the host replied to my email and told me that i will not need to pay for the late check in charges, sounds pretty awesome that the host is so nice at that point of time. However, when i arrived at the apartment, neither Marika or Cristina picked me up, instead a girl name Desire brought me to the apartment. She asked me to pay for the 30 euros and I tried to explained the situation to her whereby i already emailed Marika and need not play for the 30 euros. Desire, not being the host, just a runner i presumed, asked me call Cristina. Again i tired to explained the email to Cristina on the phone, which i took a long time to delivery my message given the situation that i experienced alot of difficulties communicating with Cristina using English. I tired to ask Cristina to check with Marika but Cristina keep insisting that there is "NO EMAIL!", "NO EMAIL" and forced me to pay the 30 euros. Obviously there is no communication between the 2 hosts, Marika and Cristina, and Desire the runner. Poor hospitality! For the apartment wise, the location is good, other than that, the apartment can do better with more cleaning. In addition, my friends and i are afraid to stay in the toilet for too long as there is a huge crack on the mirror in the toilet that looks like it is going to break anytime.