Sarah was very responsive prior to and during our visit. She made sure she was in touch with us before we left on our vacation so that she would have everything ready for us when we arrived. She was very friendly and helped us get familiar with Venice. She went out of her way to provide us with a nice list of restaurants when we had asked her for recommendations. The room was exactly as shown on the Airbnb website. It was warm, clean, and the shower was nice and hot. The neighborhood was very quiet. It was a nice break from being in the crowds all day during Carnavale near St. Marks square. We would definitely recommend staying at Sarah's B&B.