Met Claudia very easily and she was lovely in her intro. Our check in/out times weren't a problem at all either which was great.
Flat is in a really cool part of venice, where most people in the bars and cafes speaking Italian not English/american. Some awesome ciccheti places nearby too.
Flat is modern and spacious inside. Stairs maybe not ideal if you have access problems, but for most people would not be an issue at all.
Only things to consider where the bedding seemed bit old (maybe just Italian) and there is a bar somewhere on the street below, so sometimes ambient noise in the evening, but nothing too serious/loud/rowdy at all. Quite harming to be honest.
Overall a great stay in a really nice place. Would stay again.