Marco is a very good planner, he gave us specific instructions of what transportation to take once we arrived in Venice. He made sure he had his lovely assistant Georgia meet us as soon as we got off the vaporetto.
Georgia was very patient with us. We took the train to Venice and were 1.5 hours late arriving due to a fatality on the railroad tracks. Georgia was friendly and helpful, she did't seem upset that we were soooo late.