Enrico got in touch before we left home with a PDF showing how to access his apartment. It took us longer than we'd hoped to get there but we kept in touch with Enrico and he was gracious and understanding. He was waiting for us at the apartment and warmly welcomed us. He then thoroughly oriented us to the apartment (a beautiful space, even more attractive, we felt, than the pictures suggest) and explained everything. He left a binder of useful information and made a number of great restaurant recommendations. In fact, Enrico has put up a small whiteboard on the wall near the kitchen with nearby restaurants where guests can leave a quick rating - a fun, creative thing we hadn't seen other hosts use. We found the apartment to be a warm, quiet, welcoming space - full of charm without being overly fussy or precious. We very much hope to return!