Bad experience. We were unable to check into the apartment, as Elodie was out of contact until after 11 p.m. on the day of our scheduled arrival. She did not answer her phone, respond to email, or send check-in instructions in advance. She also declined my request for a full refund and suggested that we should have simply traveled to Murano to look for her, even though we didn't have her address. airbnb then reviewed our correspondence and refunded me in full.