Eugenio was very welcoming and nice. He met me on time and was flexible with when I arrived. He allowed me to leave my bags at his house after I checked out so that I could walk around Venice before leaving that evening. (That might seem like a simple thing, but another room I almost booked would not let me do that, and for that reason I didn't book with them.) Eugenio provided me with a map and gave me directions and a few suggestions of where to go.
The room was clean and quiet with a simple view of a convent's garden. The room and the private bathroom are nicely appointed with everything I needed. It was nice to have a tv, wifi, and a tea kettle in the room too.
Eugenio did everything he could to provide a hotel-like experience.