Nina stayed on the phone with us and guided us to the apartment, which was very helpful. Francesco met us at the apartment and very kindly carried our bags up the stairs for us. He explained everything about the apartment and showed us on a map of Venice several places to eat, both of which were wonderful, though reservations are often needed for evening meals at the really good places in Venice at least in high season. It was great to have the supermarket so close by. Loved the water pressure in the shower and the plentiful hot water! The air conditioning worked well and kept us comfortable.