Few days before our reservation dates, Nina already made sure to tell us when and where to meet. She waited for us patiently to get to Rialto bus stop and provided us with the useful information. Once in the apartment she showed us around and gave us tips: restaurants, cafés that are worthy of going to.
Everything was well planned. She allowed us to leave our suitcases before checkin time and after checkout time (11am) at the stairs near the apartment's door.
The only thing you have to be awafre of is the stairs :-): if you have someone that can not walk up many stairs pay attention because the apartment we booked was on 3rd floor (big stairs), we were 3 young adults plus my mother (she is not as healthy as us) but she still managed to walk up the stairs at least twice a day.
The apartment was in an amazing location (I have been to Venice twice already on short visits): it means you are from walking distance (4-8 mins top) to Rialto bridge and San Marco Piazza. That is so nice, it allows walking to many touristic attractions easy and getting to the apartment whenever you feel like it in a short time. It also overlooks the roofs of beautiful venician houses: we can even spot the Tower of San Marco from living room, kitchen and bathroom (best view while having a shower ;)). Apartment was big, nice, Aircon was working perfectly, kitchen was well equipped, wifi was good and we had two spacious bedrooms to share for 4 poeple.
Overall Nina was available, friendly and helpful. Will go back again for my next visit.