The place was full of character and in the quieter part of Venice away from the busy streets which was good. Massimo made a book full of things we could do and restaurants in the length of time we were staying for which was extremely thoughtful. The only downside of our stay was having no hot water the first night/morning but was fixed within 24hours. Also the neighbours were unwelcoming and made us feel uneasy the first night but were fine after that. Massimo was lovely and ensured we had everything we needed and was there in the drop of a hat when needed.