The apartment itself is fantastic. It has everything you need and is in an absolutely fantastic location, being 5 minutes from St. Mark's Square. It is very clean and enjoyable. What wasn't very good was the assistance provided by the woman who met us at the waterbus. We had many bags of groceries, brought from prior 10 days stay in Northern Italy, plus baggage. We read prior reviews of Lorenzo greeting people and assisting with bags. This was one of the reasons why we chose this listing. But, Lorenzo didn't greet us. Instead, another woman was sent who offered absolutely no assistance with our bags and luggage and merely walked ahead of us, waiting occasionally as we struggled with all of our "stuff" to keep up. At the one bridge crossing of 10+ steps up and down, a German family stopped and offered to assist us with all of our stuff up the stairs while our "greeting woman" stood and waited. That said, we absolutely loved the apartment and would book it again. But we would caution people to not believe or count on the prior reviews of Lorenzo providing help.