Chiara and her husband met us at the boat to take us back to the apartment. They were very warm and welcoming, and so kind to our daughter. They walked us back to the apartment, and even helped with luggage. The apartment was wonderful and had the most comfy beds. They gave us great advice on what to do during our stay. We were also excited to find we were located across from Marco Polo's family home. Chiara checked in with us on the second day to make sure all was well and was very available and responsive.