Sara and Giovanni were very prompt to respond. The check in process was easy and we were given tips for itinerary and restaurants. The closeness to attractions is great! Unfortunately, the window in the room opens to a courtyard/square/plaza where there was loud noise every night from people carrying on, drunkenly yelling, etc until midnight. The 4 flights of stairs up the the place is nothing compared to all the stairs you walk in Venice all day. The lobby when you enter seems dirty and old but don't worry because the apartment is nice!