Though we never met Andrea, he was always available and responsive to our inquiries. He sent Summith to assist us with check in. Summith was very pleasant and precise. He assisted us with luggage, oriented us to the apartment, welcomed us with a bottle of sparkling wine, and led us to the grocery for supplies. The apartment with spacious, comfortable, and well-situated. The only challenge we had was getting the temperature and water pressure set comfortably in the showers. We did not ask for assistance, because our stay was really to brief for it to matter. We would recommend this apartment to anyone considering it.