Our Venice trip would have been great if it was not for Adriana. I feel as it is my duty as an AirBnB user to let people know of the insulting experience I had. On the day of our check out, we were getting ready to catch the waterbus at 9:30am. Please note, the check out time indicated is 11 am. We were leaving early because my mom did not want to take chances with catching the train to Rome. The train was leaving at 11 am, and I remember clearly telling Christian, the man who helped us with the check-in process. At 9:05 am there was a loud banging on the door. My mom was half-dressed, and I was brushing my teeth, confused and startled by the sudden noise. It was Adriana with two bags full of paper towels and toilet paper to replenish for the next customer. She looked mad and angrily barged into the room. She was falsely accusing us of staying past the check out time. I was confused and apologized initially thinking I must have gotten the check out time wrong. She stomped into the kitchen and left the bags she brought with her on the floor and demanded that we leave by 9:30 am. Since that was the time we were going to leave anyway, I was going to apologize and leave. But, when I checked the webpage and it said that the check out time was at 11 am, I messaged her, thinking she must have mistaken us for some other place. I did not hear from her. At 9:30 am, another banging was at the door and it was Adriana with so much anger in her face, pushing the door open and yelling and pointing at my face, claiming I had told Christian that we were going to check out by 9 am. Christian was the one who told us it only takes maximum 20 min to get to the train station, where we had the 11 am train. Why in the world would I say I would check out by 9 am, if our train is at 11am? Even in the alternative world that I said that, she should have messaged us to confirm the check out time since it is 2 hours earlier than what was stated on the page. There was no clear communication, and she barged into the space we rightfully paid for, and screamed at my face, walking all over the apartment angrily and pointing, making us feel as if we had no right to be there. I was terribly insulted to be treated in such way in front of my mother who I was traveling with. My body was shaking. I could not believe the way she was acting. She rushed us out as if we were being evicted and slammed the door behind us. Please consider other AirBnB and save yourself from the misery that no one deserves. Other aspects that we did not like:...