My husband and I have been celebrating our wedding anniversary in Italy, and our first stop was Venice. I chose Franca's place purely down to the pics, location and all reviews appeared good. Before our arrival date I had contacted Franca to ask if I could arrive earlier than the check in time so that we could drop off the luggage and begin exploring and come back later when the property was ready. Franca was extremely helpful with this request and said it was absolutely fine. On the day we arrived I had messaged Franca to confirm arrangements and her responses were very quick and she also provided alternative quicker routes to reach her property. On arrival at Stan Stae water stop we began walking to Franca's property, the instructions were a little confusing and we began using Google maps to help us arrive at her property. Half way down the street just off of the vaporetto stop a man greeted us named Guiseppe, he told us he was sent by Franca to guide us to her property. He did so and gave us lots of insight into Venice whilst we walked. Pay close attention to where you are going because although the chat was welcomed it is located down many tight winding alleys (like all of Venice) and it could be easy to take a wrong turn. Upon arrival to the air BnB we were greeted by Franca with friendliness. She showed us each room and spoke to us about the history of the building along with highlighting on the map she provided us with various points of interest and recommended things to do. Franca then proceeded to show me how to make Italian coffee whilst Guiseppe ( Franca's friend) dealt with the check in. Franca provided us with a complimentary bottle of wine for our stay and also welcomed us to her home on the Guidecca for an Apertivo which was extremely sweet. We were then given WiFi information and important numbers and told to enjoy our stay in Venice. Franca's place is exactly like the photos, I would recommend for a couple and not a family as it is quite small but perfect for two. The house was clean and tidy and there wasn't much noise throughout the night. My husband commented that the hairdryer could be better but I do not use one. we got a little lost at night on one of the days getting back to Franca's but again that is to be expected in Venice and we had friendly locals help. I would highly recommend staying here.