Staying at Casa Gottardi was one of our best experiences in Venice, and so far along our month long Europe backpacking trip. Susanna and her staff were some of the most accommodating folks we've met in our travels. We were given extensive helpful instructions on how to navigate the waterbus system from the train station in Venice, and arrived at the place with ease. Upon arrival, Susanna's son helped us with our bags, answered our many questions, provided suggestions for restaurants, and welcomed us with a bottle of prosecco! We were given beautiful breakfast trays and access to a fully stocked kitchen with delicious fruit, yogurt, croissants, cookies, espresso and all the bottled water we could need (very important!). The room itself was beautifully decorated in an antique Venetian style. The beds were very comfortable and the AC worked well. The bathroom was big and sparkling clean. Susanna was so kind to us, offering to pick us up anything more we might want from the grocery store. She helped us do our laundry, and allowed us to store our bags in the building safely till the evening after we checked out. Another staff member gave us super helpful instructions on the cheapest way to get to the airport. I cannot recommend this stay enough! I hope to be back soon, as Venice is a beautiful, magical city, and Casa Gottardi complete that picture.