Paolo greeted us when I booked through airbnb. Leading up to our stay his son Simone contacted us to make sure everything ran smoothly. We had to check in early due to our flight and they were accommodating. Simone met us to take us to their place, prosecco to greet us at their place. I aboslutely love the location, I think Venice is VERY touristy but their place is literally a canal off the tourist strip making it quiet after a long day and then you can take in so much more when having drinks by the canal. They give great suggestions of places to eat and are just so hospitable, would defienetly stay again!