The communication was great. The apartment is in a perfect location if you are visiting the Biennale. A few minutes from the Giardini della Biennale and Arsenale, and not so far from S.Marco and that area of Venice if you want to go sightseeing. It's in a more local area so it's alive all the time and you have everything you would ever need in one street. The apartment is great, clean and has all the amenities you need. I highly recommend it.