Arelis was very prompt with communication. We didn't get to meet her, but her husband Attilio was very helpful in meeting us for checking in. We also ran into a need for shampoo and a replacement hair dryer. Both were provided promptly. They definitely went above and beyond for these needs. The location itself was perfect - just steps away from the Rialto bridge and therefore the Rialto vaporetti stop. My wife and I don't mind walking around, so we only took the vaporetti once - just to see the sights from one end of the Canal to the other. We mostly walked for everything else because there's so much to discover on the side streets. The availability of a washer was a huge plus, since we didn't have such access for the rest of our trip. A laundry rack is provided. The bed is comfortable and there was ample space for my wife and I. It was quiet at night so we got good sleep. We will not hesitate to stay here again.