The host company was in touch with us throughout to ensure a smooth arrival and departure. They pre-booked a water taxi for us and one of their staff members even received us at the water taxi stop to escort us to the apartment. The member who received us provided very clear house rules and even helped us with all our questions on things to do in Venice. On the day of our departure they send another team member to help us check out and drop us to the water taxi which they had pre-booked on our request.