Elena was incredibly accommodating. She was very quick to respond to our communications, and she met us at the bus station to walk us back to the apartment! She gave us a map, reviewed it with us, and shared helpful recommendations. The apartment was clean and just as adorable as the pictures portray it. We loved the neighborhood, close to Dorsoduro, but away from tourists. The only issue we had was being hot at night because the air conditioning didn't work in the bedroom. We definitely recommend staying at this cozy flat!!