We arrived at check-in time to find a trashed apartment in the midst of being cleaned hastily. There was a gross oil-and-smudge stained protective matt on the big living room table which we had to convince the check-in manager to remove. Being usually unperturbed, I found that this was an unacceptable reception, not helped by the erratic manner of the check-in manager. I wish I could say the situation resolved amicably, but it did not. Upon cancelling my stay, I still had paid the entire cleaning fees etc. plus the equivalent of almost two nights' stay. Because it was so late in the day, we did not manage to find another accommodation for the night. So we staid one night and left promptly at 10 the following morning, having virtually used none of the apartment beyond the bedsheets. On the technicality that I cancelled my stay the previous night, the airbnb host demanded an additional payment of 78 € on top of the 202 € (after the refund) I had paid for a single night's stay. I don't know by what obtuse logic he thought he was entitled to this. He tried to escalate his wanton greed by taking his claim to the airbnb support team, which obviously they did not recognise as valid. To conclude, it takes a lot to rile me up but this was spineless and altogether lacking in respect, especially considering that I had shouldered the financial and physical inconvenience as it stood. So, if you want to stay at a beautiful apartment in Venice and don't care if the hosts are dishonourable in their conduct, then feel free. All things said and done, I did have a great night's sleep. But the vibe that I got from the check-in-manager and Enzo, whom I never had the displeasure of meeting, was enough to put me off this place for good. It's not nice when you feel you can't trust the people whose place your staying at, and this is exactly the feeling I got.