Ala, and everyone else involved in hosting this property, was great at communicating and responded to my messages immediately. Luca met us upon our arrival and was very friendly and provided us great recommendations throughout Venice. Unfortunately the bed wasn't very comfortable and the suite itself wasn't as stylish or charming as it appears in the photos, which was a bit disappointing for our first time to Venice. But, it has everything you need for a few days there and although there is no view of any sort, the neighborhood it is located in was enjoyable and away from all of the heavy hustle and bustle of tourist foot traffic.