Massimo offered to pick us up at the airport which way accepted . at 8:45 p.m. the night before our 8 a.m. flight he texted a cancellation. the property is listed as self check in. I equate this do-it-yourself are surgery. to the best of my knowledge and the knowledge of our water taxi driver the address listed does not exist. the number is correct but the street is not. the property is hidden behind a closed Gate and the number is handwritten on a door that does not lead to the apartment. the apartment was accessed through a different door but there is no indication which of the several apartments is the correct apartment. we talked with Massimo twice each time he said he would meet us. the first time he did not come the second time he arrived after we had found the apartment through trial and error. the apartment is large and generally comfortable but lacks the warmth that I have come to expect from airbnb locations. the bed in a large bedroom is not comfortable. we received only two bath sized towels for 4 people. Massimo assured us it was just an oversight and he would take care of it. when we left we still had only 2 bath towels. the kitchen is sparsely equipped. there are no wall decorations. the apartment is about as far from Saint Marks Square as is possible and still be on the island. it is also that significant walk to any transportation. Massimo offered to provide a boat tour of at a reasonable price. we accepted and scheduled for 7:30. he texted and requested change 2 7 which was fine. we waited for him until 7:35 p.m. and Departed. at 7:40 he texted saying he will be there at 7:45. we have stayed at 5 airbnb properties this trip. I place this one at a distant 5th in my ratings. it is the only one to which we would not return and I cannot recommend it to other travellers.