We enjoyed our stay in Venice very much and found Grazia very helpful, and she responded to emails very promptly. We did not actually meet Grazia but one of her colleagues met us at the waterbus and showed us to the apartment, explained how everything worked, and gave us a brief tour. Grazia was happy to answer questions regarding getting from the airport to venice, which bus / waterbus to take etc, and was happy to have someone meet us even at 9PM.

However we did not actually stay in the apartment advertised, despite booking & paying 3 months in advance, and confirming in writing that it was available for the dates we wanted. Grazia had some how managed to double book the apartment, and if you read the other reviews below you will find this has happened to other guests as well.

Grazia did find us a nice flat tha was a good alternative, but we were a little dissapointed not to stay in the place we booked. I would recommend booking with Grazia, but double / triple check you are actually getting the place advertised.

Sadly I cannot give a review of Ca'frezzaria as we did not stay in this apartment.

We found it odd that the towels provided we something similar to a dish cloth, and you needed several of them to get dry. These are not the soft fluffy towels you may be used to. I'd suggest possibly bringing your own towels to Venice.

The double booking issue aside Grazia was helpful, quick to respond, and worked closely with us to solve the issue.