This Venetian flat is incredible! Don't let the climb upstairs discourage you. The view of the canals are fantastic and the flat is spacious. It is also in a great location. We were about 5 to 10 minutes from Rialto and there are so many food spots and little shops right downstairs. The area is nice and quiet, but it also puts you near all the action (Venezia overall is pretty walkable).
We didn't have the pleasure of meeting Irene, but she was responsive to all our messages. However, we did meet Francesca. She was helpful and informative. She even helped carry my mom's luggage upstairs. She was thorough explaining the ins and outs of the flat and Venezia. She also offered a lot great suggestions for places to eat, how to get to the airport, and spots to get a great view of the city.
I highly recommend this place in this gorgeous city.