Elisabetta's listing is for a company not an individual. That said the employees are nice They allowed an early check in and were helpful. the wifi didn't work until they changed the router. We complained for 3 days. 2 of our group needed to contact family and this was made difficult as a result. But the 5 stars are worth it. Just never open the windows as even in November there are mosquitoes.
It is a 10 min walk to the water taxi. All other walks to most sites are at least 30 minutes