The check-in procedure with Elena was very smooth. She called us well before our agreed arrival time and in fact we were arriving earlier so Elena came to meet us at the water bus stop and take us to the apartment. The living space was very clean and just as described and it was lovely to have the windows opening directly onto the canal behind the flat. Elena and her friend took us through everything we needed to know and left us with all the basic breakfast needs. They also gave us some tips on what to see in the immediate area and were really very helpful. On the negative side, you must be prepared to be up before 8am in order to put the rubbish out. Also, for clarity, the cleaning fee should be included as an extra cost in the listing rather than being in the description. Finally, we tried everything we could think of but we couldn't get the TV to work.
On the whole, it was a positive experience due to the great location and Elena's welcome.