When we arrived in Italy, I was in contact with a lady by the name of Ana, which we were to do per the instructions. She was very nice and helpful. She met us at be of the water bus stops and the we proceeded to go to the apartment. Ana showed us around. I was a bit disappointed to be honest. It was certainly the same apartment, but not nearly as clean as it appeared on Airbnb. She informed us that we could to use one of the showers because it would cause a leak in the apartment below. This is frustrating because I feel that if we are paying for an apartment upfront, we should not arrive to find out that one of the showers is not working, especially when we had booked the apartment for six individuals. The floors were dirty and had quite a bit of sand. The couches appeared dirty to me as were some of the walls. It is frustrating when the pictures on-line do not appear the same in actual life. It didn't get much better. The last night we were supposed to stay there I received an email and phone call from the property managers, Mario and Laura. I spoke with Laura and she informed me that there was a huge leak in the apartment below and that Mario will have to come take a look at it. Furthermore, the water was going to be turned off. She stated that we would have to stay elsewhere for the night and that she will provide me updates. Mario came to the apartment and had a key. I was frustrated because I was napping and was not dressed completely appropriate. Since the doorbell did not work, he let himself in with the key. He took a quick look around and asked me if we used the shower that we were not supposed to use and I informed him that we did not. He stated that the water would be turned off and that we would have to stay elsewhere. He said they had another property, but it was not quite as nice as the one we were in. Since the one we were in was not very nice and dirty, I told him that it was unacceptable and he stated that there is a hotel he can book us in and they would cover the expenses. I later received an email asking me to confirm the booking. I wanted to see where they decided to book our hotel. It was a nice and comfy one. Furthermore, it was clean. Laura informed me that we would have to pay the tourist tax upon check out, which she would, reimburse me, but all the other expenses were paid by them. Upon checking out in the morning, we paid the taxes and I asked Laura how I would be reimbursed. She stated that I could request it through Airbnb or simply pay me with PayPal. It just...