Riccardo and his partner Michela were super available, very kind and easy to reach during the entire period of stay. There was a small problem with the heating system on the first day, but they managed to fix it within hours. :) The apartment is small, but has everything you need for a short stay in Venice and it is in the historic centre, 2 minutes walk from Piazza San Marco and Ponte dei Sospiri! Very fast Wifi for those who need to remote-work from home.