Valeria was very professional and extremely helpful - she helped us with our luggage (when we discovered that there was no elevator) . She was also helpful with some items of laundry and when my husband was 'lost' temporarily in Venice. Location is great for the train station and the apartment was in a pleasantly quiet area. My real concern was if there were a real emergency and we needed to vacate the building, my husband would certainly have struggled to run down the 72 stairs! I would not recommend this apartment for older people (my husband is almost 72 years old and has Parkinsons) and is reasonably fit but it would have been a challenge in the event of an emergency.