Francesca was lovely. She met my parents at the water bus stop and took my mother's bag all the way to the apartment for her! The apartment is very spacious, clean and nice with everything you need. There was even umbrellas which we used because it was raining. It was close to the sights and the water bus stop. There was also restaurants, shops and a store close by. My husband and I were staying there with my parents, they had the main bedroom and we were in the living room on the sofa bed. Privacy was a little limited as there was no door on the living room and the bedroom door opened in view of the sofa bed, but that would be the only small downside. Everything else was wonderful!