Ele is a wonderful communicator and that really helped me feel confident in navigating to the apartment from the train. She provided step by step pictures to help you find the apartment with confidence. It is a quick 4 minutes from the water bus stop, only have to cross two bridges (if you have luggage). The apartment itself is beautiful and comfortable. She provides all the comforts of home. It's located close to everything you want to see in Venice. I can't say enough good things, would absolutely recommend!!