My husband and I have decided that Federico has spoiled us for any other AirBnB host - he was incredible. We didn't end up getting to stay in the apt we originally booked, because of a maintenance issue (stuff happens, no big deal, work was being done during our stay, so it should be resolved now). Federico handled the whole thing like a pro - he let us know as soon as he found out, gave us options, and made sure we had another place to stay (another of his apartments that was wonderful). Really couldn't ask for better customer service there! Then he picked us up at the train station, taking great care to point out places of interest and give us information on the "bus" system as we walked to the apartment. Then, after asking if he wanted more advise, he sat down with us for about 30 minutes and marked so many things to do, places to see, and wonderful restaurants on a map, which turned into our holy grail. Basically, he planned our entire trip in Venice for us. Every recommended place was perfection! You can tell Federico adores this city, and that love for Venice rubbed off on us. I cannot give Federico high enough praises. We'll certainly be back to Venice, and hope to stay in one of his places again. Fyi - the apartment that we ended up at was a perfect location and VERY clean. Federico is truly our Venetian vacation hero.