Paolo was great. He was easily contactable and responded really quickly. He let us check in early so we didn't have to leave our luggage anywhere. He provided great directions to attractions and restaurants (we wouldn't have gone to the Ghetto without his guidance and we had the best meal at Gam Gam!) The room was comfortable and beautifully located. It was large and felt like a home with everything we needed. The heaters work well so we were warm all the time, when it was 1 degree outside! He provided a bottle of wine as well which was awesome! Thanks Paulo, we'd love to stay again.