Our check in was great and they were so helpful in assisting us to find a place to store our bags for the day we checked out. The shower head was broken when we arrived so we had to hold it as we showered, this was more an inconvenience than a hinderance - as well as the freezer door in the fridge being broken. There was a dried blood stain on the duvet that we used and there was a single sachet of soap leftover from the previous visitors but other than that we were very happy with our apartment. The location was right next to Rialto so we were able to access it and travel the city with a lot of ease. I recommend this for anyone who needs a base and little more, it worked for us perfectly as we were out for 12hours a day. for anyone looking to have a room to stay in for several hours a day, i would not say that this is for you. overall we were very happy, thank you EasySuite!