First of all, we didn’t get to meet Nicola in person (understandably because he was out celebrating his birthday) but he was very accommodating when we got delayed coming in on the train. He gave us great instructions for how to get the keys. A few things that would have made it nicer: the A/C makes a loud thumping noise every few minutes which makes sleeping a little challenging (and we are not complaining that we had A/C which was a sweet relief after long days of sightseeing on very hot summer days); unfortunately Nicola was not able to store our bags on the last day as the next guests were arriving early (it worked out really well to store them near the train station and was cooler to lug them over bridges in the morning but was an unexpected issue); the washer was broken; and lastly, the sofa bed was broken and unable to open (we had hoped to use it as an extra bed.) Venice was magical and in spite of the minor complaints above, the location was fantastic and this apt is well worth the stay!