Francesca is an amazing host and her place is a gem. The experience was great from start to end, with prompt, friendly and helpful communication. She had someone meet us at Rialto bridge and walk us to the apt and check-in. She had a bottle of wine, salty snacks and cookies waiting for our family! She patiently walked us thru the rules/instructions including some great local tips on food, visiting etc. The terrace is indeed a big bonus, we enjoyed our morning coffee with family, while taking in the sights and sounds of Venice. And thru out our stay, she was super responsive to our requests and went above and beyond to help us with our water taxi situation back to the airport. The only word of caution - you have to go thru 3 flights of stairs to get to the apt, which can be challenging if you have heavy bags as there is no lift. But the trouble is totally worth it! I highly recommend this place.