Massimo was adorable and was very concerned that we had a good stay at his place. He picked us up from the train station in his boat and brought us back for a smaller fee then the water taxi when we left, which was extremely helpful! The apartment was very spacious and fit all 9 of us comfortably. There were plates and utensils but no napkins. Massimo brought extra toilet paper and was very responsive whenever we had questions. The apartment is located a little far from San Marco but worth the walk past all the little shops, piazzas and neighborhoods. If you have a large group and need a large economical place to stay in Venice, I recommend it highly!