This is a mixed review.....
Andrea was warm and kind. He was late meeting us, for there was rain and flooding in Venice, so it was understandable. He was in a hurry because he needed to meet another client. There's a lot of things we needed to figure out ourselves. When we went to the apartment, a man was still cleaning it. We left our luggage there and came back.
I read the review about the front door key. This really is a nuisance!!! It really does take minutes to open the door and there's a panic of wondering if it'll open. Seriously, please get this fixed! Speaking of fixing things, the apartment was clean, but the toilet seat was partially broken. We asked him to fix it, but it didn't get fixed. We just worked with a sliding crooked seat. The shower takes some figuring out. It wasn't easy for us to use, at all! They were out of toilet paper, but someone delivered it asap. I couldn't figure out how to use the coffee maker, and the only creamer was an old container of a dried Coffee Mate creamer. Yuck! That was not what I expected in Italy. Fortunately, the location is perfect, so we chose to overlook the hassles, and there is delicious espresso just down the street. Honestly, we wouldn't stay here again. But, the location is great. Andrea is very cute and sweet.