Chiara is a great host! She was very helpful at getting to the apartment, since it is very easy to get lost. She went to get us at the boat stop and helped us with our luggage. She also spent a lot of time telling us about the city and where the best places to eat are. The apartment is just like in the pictures. It's very cleaned and spacious. It was very easy to get in and out of her apartment because it's close to everything you need to see in Venice.