Paola was incredibly accommodating-- twice we had to alter our reservation at the last minute (once to add another guest and once to extend our stay by one night), but Paola was quick to respond. She made us feel very welcome by greeting us at the front door upon our arrival. She was very easy to reach by Whatsapp and phone, so we always felt she was available if we needed assistance. The apartment was in a terrific location (very close to the S. Lucia station) and was within walking distance of all major tourist sites, yet the apartment was quiet and looked over a much less crowded canal. The rooms were clean and very spacious and the air conditioning was always a nice respite from the blistering heat of the city in July. Overall we had a very pleasant experience and would recommend this space to anyone visiting Venice!