Simone was very accommodating to our family from pre-arrival through post-departure! His photo-guide directions to the AirBnB were very helpful. He met us for check-in and allowed an early check-in, which was very much appreciated. The location is very convenient if arriving by train. We looked for a location so that we would not have to drag our suitcases on water buses or across many bridges. The residenza is very well appointed, and the beds are very comfortable. We appreciated the provided shampoo and bath soap, as those amenities seem to be a rarity with European AirBnBs. It was also nice to have a washing machine and laundry detergent provided as well. We realized that our children left behind something valuable once we were on the train out of town. I contacted Simone right away, he found it, and organized to have it shipped to us. We very much enjoyed our short stay and would definitely stay here again!