The apartment and location are great but the hosts were rude, greedy, and disrespectful with us. We stayed many other places nearby and got the most amazing and lovely hosts and regardless of the apartment, the interaction with this host made this place the worst airbnb I have ever been in.
My flight from England was reaching 9:30pm at the airport from where it is general knowledge that it can take hour to hour and a half to reach the apartment due to Venice parking. Moreover, due to storms and travel delays in England at the time, I had asked her if it will be okay incase the flight got delayed which she had not replied to. On the day of traveling, all trains were delayed so I had been running around all day to make it to my airport and flight was delayed as well. We called the hosts once we landed and she told us to hurry as soon as we can. we rushed to make it to the apartment and ended up parking inside the city which was 20 euro more expensive than our planned outside parking just so our host does not have to stay up late. She did not inform us of any charges this whole time and just told us to rush and once we reached the apartment, she told us we have to pay 25 euros extra for late check in. The next morning for checkout I wanted to explain to her that it was out of my control and that we were about an hour later than expected time but were till rushing. Instead of talking she started yelling at us, telling us to leave her place. Her partner who came for check out, discussed the whole situation with us and due to this discussion we got more late. during this discussion with her partner, she gave us an extra charge for late check out. I said we will work this out through airbnd and left. due to the rush, I had forgotten my essentials bag, and checked with Paola if it is okay to come back and get it. She said okay, but when we entered, her partner did not let us look for the bag and harassed us by yelling at us. We have a video proof of him yelling at us when I am just trying to quickly search for my bag. later on we were asked to pay an additional 120 euros. There was a wall with a little spill which we had already scrubbed but would take less than 2 euro paint to cover. There was no other damages but we were sent photos of a half filled wine bottle and an empty rum bottle, a curtain that we had never even seen before. When I declined the request calling them out to be greedy she returned to her 30 euro request for late check out through airbnb. But this host was greedy and tried to yell at us and intimidate us into paying them 150 euros for a stay for less than half a day. Paola did not try to listen to us at all instead, she yelled at us.
I am sure if our flight had reached during the day, we would have had a lovely stay due to minimal interaction with the host and a lovely apartment. But you can only find out someone's true character in situations (delays) like these which can happen to anyone. Paola and her partner are greedy, rude and disrespectful hosts, avoid if you can. incase the hosts try to deny any of this, we have video proof of how we left the apartment and them yelling and harassing us.