Dear Monica and Stefano,
Venice was a very intense experience for us, that could happen in an even more intense way due to the qualities of Cà Annalaura!!
The location is excelent, it is a quiet place and the quality of the bed is very good, which is very important. It was equipped with all we needed. The absence of a panoramic view is compensated by the ground floor access and the patio, that in summer must be excelent.
You were very kind dealing with the internet problem, which is a problem solved in a poor way for travelers from outside Europe, and refunding of a SIM card cost was a way to express your commitment and care.
Nowadays days information and communication through quality internet should be universal. I hope you can find a way to sort it out because one of the basic criteria (among others) we used to choose was wifi availability. In any case, this did not interfere in our experience of Venice!
Christine was very kind receiveng us and participating in a solution for what was requested.
In relation to the humidity and a bit mould in two specific places (by the side of the heater and behind the bed), not very large, the heating compensated the air quality. As I am an architect I know it is a complicated issue in Venice to deal with water and capilar humidity, and it is part of the cultural experience of the city. Only you should take care for it not to get bigger, as infiltration points from outside leave the way free to the water, that always finds a way to get into any micro-void in the wall material. There is technical solution for that, and I suggest you act before it spreads and increase damage.
We would stay again in Cà Annalaura and recomend it to travelers.
Thank you so much,
Malu and Rodrigo