We never met Ivana but she followed us by email and was quick on the reply button every time we had any questions. She had arrange for someone to meet us outside the apartment building when we arrived. It was 20 meters from where we got of the boat from Marco Polo. The flat was nice and clean, perfect for us two honeymooners. She also left us a prosecco :)
The shuttle from Hilton over to San Marco worked just fine, departure every 20 min. Nice restaurants over on our side, we ate a lot on the Hilton restaurants, really nice food! If we are going back to Venice sometime there is no doubt on where we want to live :)