Gianni was extremely responsive to all my questions in a timely manner but once I got off the vaporreto with my heavy luggage and didn’t have Wi-Fi, I had to have someone meet us in order to find it. Itwas very frustrating trying to use the map provided to find the Airbnb. I strongly suggest that you have an international calling plan or data plan so that they can meet you at the stop. The room is comfortable but the bed was HARD. The balcony is not a balcony you can sit out on and have a glass of wine and watch the gondolas go by, unless you are alone, because it is a tiny tiny balcony, which was disappointing, because my boyfriend and I wanted to sit there and have a romantic evening together. All in all it was nice, but we would not stay there again. They did provide a lovely breakfast and the air conditioning was good, as it was hot in Venice. Also, the location, five minutes from Saint Marks. was good.