The apartment was just like the pictures. The arrival process was very easy and the keys were easily accessed. The rooms were beautiful and the bathrooms and kitchen were clean and well designed. Giacomo and Claudia ensure every detail was covered like umbrellas, BBQ, extra blankets and TVs in each room. The garden was a perfect place to relax from busy Venice and the furniture was all new and clean. There was air conditioning in each room which was great. Giacomo and Claudia left us a lovely pile of current leaflets about Venice and the events going on which was so helpful in finding places to go.