Lucio was very nice. He was very helpful in mapping out our way. The apartment spacious and clean. We loved being in a residential area surrounded by locals. It is a bit more of a walk from the main attractions and might be a little hard to find if your not a savvy navigator. But you might say that about all of Venice! I was traveling with my retired parents and we never felt unsafe walking anytime of day or night. Nice little caffe near bye for cappuccino called Crazy 2. Best cappuccino we had in Venice!