Horrible experience.The apartment, even if theoretically agreeable, was a total mess. We rented the place for almost a month, being in Venice for business, and when we arrived, immediately we realised the place was not clean. The apartment was smelly of old air dirty curtains and blankets, the kitchen was dirty, every drawer was smelly, and containing jars with rests of cookies, sugar, oil.... the feeling was totally unattractive and even the idea to have a glass of water was revolting. The bathroom, very old and with cracks in the sink and in the toilet, was basically useless: the shower had not even enough pressure to hold the converter working, the tails full of calk, out of the bidet non even a drop of water coming because of the faucet full of calk. I immediately called the agency to get a proper cleaning service, which did not better the situation at all, and we had to clean the kitchen and the bathroom ourself in order to make the acceptable. The level of unprofessionally was beyond believe: when the plumber has been requested, in order to solve the bathroom's inefficiency, he appeared one morning unannounced, using the key of the apartment, surprising the guests having breakfast in underwear, without having received any communication from the agency. The cleaning service included (once a week) had to be insistently requested; they didn't come as agreed, we have been left for two days without clean towels which had been in use already for eight days, and when we tried to use the washing machine, we fund it full of old and smelly water, because it was broken.
It is absolutely shocking how this people can still be in business.
We have spend 5.600,00 Euros for 24 days of nightmare.
I have been promised by the agency to give us a little refund for the very unpleasend experience, and two weeks later I haven't heard a word from them, and for sure will not happen.