My wife and I began our European tour in Venice. Our flights got all messed up due to bad weather, and we ended up arriving at Martina’s very late. Martina was always responsive during this entire ordeal. We offered to get a hotel our first night. Martina was very gracious and waited for us to arrive. We also lost a piece of luggage along the way. Fortunately, we put Martina’s contact information inside our luggage. She notified us that the airline had it sent to Marco Polo Airport. We were able to retrieve it there. As others have mentioned, the apartment is very clean and well setup. Due to the lack of luggage we did have to use the combination washer and dryer. It worked perfect. There is a full grocery store within a 2 minute walk from Martina’s – great place to stock up with basics. The only thing I am regretful about is that we were not able to spend a little more time with Martina and Luca.