Upon arrival it was easy to locate the pre-scheduled driver. The apartment was ready for check-in when we got there. We never met the host directly, and we received only minimal instructions regarding the apartment, and next to no guidance about how to get around. This would have been extremely helpful for our first night in Venice when it took us 2.5 hrs to get home in a lightening storm. The apartment was clean and tidy. Would have appreciated more toilet paper and paper towel. The washing machine worked well but the dryer took forever to dry our clothes. Very quiet neighbourhood. All in all a good experience; direct communication is our biggest suggestion for improvement.