Massimo was terrific! He was very helpful providing advice about his wonderful neighborhood and things to do & see in Venice. There were 4 of us including our 88 year old mother on our first visit to Venice. It was reassuring knowing that we could contact Massimo at anytime for assistance. HIs wonderful apartment is VERY spacious, as described and an easy walk to various points of interest. He picked us up at the airport with his boat, which was a great experience on its own. I wish we could have stayed longer!