Communication at the start was delayed as I sent 2 messages without a response, but after calling Frisan the night before arrival he apologized for the delay and we arranged check-in without any issues. Frisan met us at waterbus station and kindly helped with luggage and gave us an overview of Venice. The apartment was very clean and modern, a good space for a 2 night stay. Location was great, away from the crowds - just a short walk and you're amongst it. I found the fold out sofa pretty uncomfortable but bearable for the time we were there. Agree with other reviews, it does get stuffy in the apartment but other features of the place make up for it.