We didn't meet Laura but Olympia met us, showed us to the apartment & through it then spent some time pouring over a map showing us places to see & eat at - very helpful.
The apartment was actually more than we thought we were getting! While you slept on the fold out couches, the lounge was huge with an awesome outlook down the Grand Canal, the rest of the apartment was also really spacious & well laid out. Location-wise it was fabulous, nestled only a few metres amongst 500yr old buildings, the apartment being one of them. Overall we actually can't say enough about it - we were thrilled!