Staying at this house was awesome. The location is perfect in Burano and it is beautiful and eclectic inside. We never met Paolo, but Mrs. Cinzia and her daughter were very accommodating when we arrived, even though we had been unable to communicate with them without cell service the previous few days. The wifi didn't work at all during our stay, but hopefully any kinks in the system will get worked out soon and that won't keep being an issue. I would definitely stay again or recommend to a friend!