Unfortunately it was the first time on airbnb that I experienced contempt and un-respects from the hosts. The host is not Sabrina - it is a pure business running more than 100 flats in Venice called Faville Tours. they behave like they don't care about their guests but only care about their business. You can feel it from the very first connection when they make you go through the office located 40 minutes bout-ride away from the apartment and make you think its the best way to get to the apartment. (and its not).
The apartment is nice but in the bathroom was a big hole in the wall with dirt and mouldiness and it looks like no one care... we got 3 blankets for 4 people and our text message that we sent in the night we arrived, asking for blanket, didn't get any response until the morning! the blanket arrived only the night after!!!