From the first contact with Marta till we left, everything was amazingly well coordinated and well communicated. I was little worried about finding the place based on some previous reviews, but the office staff at the plaza Roma provided detailed directions (both verbal and written), and we had no issues finding the apartment. Apartment was very clean and exactly as listed. Literally a few steps from St Mark's square. We were lucky to book this apartment as we were right there at the center of all attractions. Thanks to everyone at the office and specially Marta for their help and care.