The flat was spotless. The bed was comfortable (it is a very firm mattress) and the linens clean.
The location was perfect. It is one water bus stop from the train station. You can walk to and from the station but not recommended if you have luggage as the bridge over the canal is steep with lots of steps. This place is a nice 20 minute walk to St. Marks Square, with a walk thru the Rialto Market to buy fruit. The area is very quiet and peaceful for sleeping.
Communication is amazing! Everyone worked with us on our unexpected and VERY late arrival. There was constant communication with text messages. Marta was very polite and helpful to meet us at the water bus stop, walk us to the flat and give detailed instructions on the flat and how to walk to our early morning tour location.