DIANA. IS. THE. BEST. A couple days before our arrival, she confirmed the time we were arriving and sent us a clear map to reach her Airbnb. As soon as we walked up to the outside door, she cheerfully and unexpectedly greeted us from the above window, "MARK!" After opening the door for us, she helped bring our bags upstairs, took our shoes, hung our coats, and confirmed if we needed to use the wash room. Next, she gave us an informative and enthusiastic introduction to her place and Venice as a whole (did you know Venice is shaped like a fish?!). She's very charming! On a map she printed out and labeled for us, she gave us the locations of the closest grocery markets, pharmacies, bakery shops, cool places to check out (Burano!), and how to get to each place (e.g. ferry locations). Her hospitality and level of service is amazing. On top of that, her place looks even BETTER in person than it does in the photos. High ceilings, interesting and unique decor, large and comfortable bed, and very CLEAN. You can tell she pays attention to the smallest details. She even dresses really cool (i really wanted to ask her about her overalls that i've never seen before). The Airbnb had everything we needed--2 x air conditioners (one in each room, very helpful for people traveling in the summer as it gets very hot and humid in Europe), refrigerator, dish washer, stove and microwave, tv, bidet (i need to get one now), and very spacious for 2-3 people. Check-in and check-out were a breeze. Lastly, I accidentally left my video LED light at her place and she quickly sent me a picture of what I left and where I left it. I'm a videographer so the light was important for my work...She confirmed my address and mailed it to me the NEXT DAY. I can't thank her enough for such a pleasant and fun experience at her place. 10/10 would recommend and stay at again!! Thank you, Diana!!