The stairs were a challenge and I wish I would have known how many there were as we were travelling with elderly parents. Second floor in America means two flights of stairs and this was 4 flights of stairs. The hand railing came out of the wall in one place as well-very unsafe. The stairwell was dirty, smelly and needed a good sweeping. We tried to turn on the air-conditioning and it didn't turn on. It should have been mentioned during check-in that there was some special switch in a cabinet that need to be turned on to make the A/C functional- if they would have told us we would have asked to have them turned on. The trash disposal situation was not mentioned in the advertisement as well and is the most ridiculous thing I have ever heard. You have to go find a barge to throw out your trash within a small window or be at the house during a small window in the mornings to dispose of the trash- I find it unacceptable that this burden is put on the customer. There is a cleaning fee and a service fee and somehow we are still responsible for disposing of the trash? Its unreasonable and should not be extra charge of 40 euros for trash disposal! If you take a shower and someone starts washing the dishes, the water in the shower stops. I do appreciate being met by someone at the water bus stop at 9pm after we arrived from the airport and Isabella was very nice, although of course we paid for this service as well. When we had an issue, the response time was very good and someone came over to address our concern right away. The place was spacious and that was nice. It was also very centrally located.