Five stars all the way. Monica was always available to answer any questions even though we never met her in person. The apartment Self check in went really well and she even gave us a tip to watch the fireworks for the Redentore. A general tip that I've learned a long time ago when showering in Venice is to open the hot water in the kitchen faucet to speed up the flow of the hot water from the heater to the bathroom. Place is big, super clean and quiet and yet very close to Venice's main attractions. I could live there!