Honestly, I couldn't have picked a better place to stay! Michela was so accommodating. She kept in touch with us about our arrival time. We had a hotel booked for the night in Vienna but due to Carnival the train bookings were limited. We ended up having to book an overnight train arriving in Venice at 6am. I messaged Michela explaining our situation and she happened to have a space free where she allowed us to store our luggage before check in (probably not always the case but an exception she was able to make in the situation). She provided us with a map and step by step instructions of how to get to her place and even went so far as to meet us at the water bus! When we arrived back for our actual check in time she took the time to show us locations on the map and had specific itineraries printed for every section of the city along with her favorite restaurant recommendations. The suite itself was comfy clean and cozy. Having a washing machine and drying racks was an added bonus.