Massimo was very helpful. He picked us up from and the airport and took us around the city with his boat.However, the condition of the flat was different than what was described in the website. Half of the light bulbs in the living room were missing, there was practically one shower for all us to use and some of the beds, especially the double beds were very uncomfortable. Also some of the kitchen accessories were missing and it wasn't very clean. On the whole, this flat as it is now is too small to host 10 people.