Never got to meet Francesca in person - but the communication was flawless. She still ensured that her partner would meet us exactly where we were told to meet.
We were given excellent directions and recommendations for places around the island, never in a hurry to give us keys and leave.
As far as the place itself? Forget about it. the BEST APARTMENT IN ALL OF ITALY. If anyone can possibly find a nicer, cleaner, better located room for this price - please let me know and we will go. However, I will NEVER stay anywhere other than this place when I am in the beautiful area of Venice. I cannot say enough good about this place - it is flawless...perfect...awesome.
We had 3 rentals thru Airbnb, this was by far the best.