Francesca is an extremely proactive host. She initiated communication early and we were well prepared for our arrival, particularly with respect to directions and check-in details. Her directions and instructions were accurate and comprehensive, which made our arrival in Venice easy. The apartment is exactly as advertised, which is great; you get what you expect. The facilities and location are wonderful. Francesca was also very proactive with recommendations for restaurants and tips for what to do and see in Venice. Both apartment and host lived up to expectations and deserve the accolades which they have received on the Airbnb website. We thoroughly recommend Francesca's apartment to others.