Both Cristina and her son Alberto were very helpful and pleasant. Their communication was excellent, responding quickly to all our inquiries and making us feel welcome. The apartment was very clean and had everything we needed. Without air conditioning it was quite warm for sleeping, but after our first night they brought us 2 fans which made all the difference. We loved the area. Loads of good restaurants, cafes and interesting shops. The vapooretto (water bus) is very close, easy to get around on and a good way to be a part of city life. US travelers may be surprised that there is no coffee maker, no dishwasher, no clothes dryer and no microwave. But there are places to get coffee, at any time of day or night, right out of the front door, a huge variety of places to dine in or carry out and a drying rack for clothes. The only downside is that the street has so much going on that there is noise from early morning to late at night. Our solution was to get in the local spirit, stay up late and try lots of local wines