From the start the communication was perfect, the room was clean and the bed was comfortable, the bathroom was spotless as was the linen, breakfast was wonderful and Alessandro makes the best coffee I have had in Italy so far, not only was he friendly and organised but spent a lot of time during breakfast each day writing down names of restaurants and directions to some great places we visited during our 3 night stay, a truly perfect first trip to Venice, which could have been a different experience if not for Alessandro, many thanks