Beatrice shared very detailed and easy instructions on arrival and check-in. Unfortunately, we had issues on our end, but Beatrice was very understanding and had someone to help us get back on track! We really appreciate everyone going out of their way to help us. We can't put in to words how amazing the loft was. Relaxing as a family and watching the gondolas go by was the highlight of our trip to Europe. The flat is very clean, cozy and had everything we could possibly need. We will dream about that loft for a long time. We appreciate Beatrice and her hospitality. We would love to stay again.