Eugenia was the host but the majority of contact was done with Elisa who usually responded quickly to questions and even arranged a water taxi to pick us up from the air port.
The two apartments we rented for 6 people (3 couples) was overkill. All we really would have needed was one apartment with two bathrooms, and amazingly, between both apartments there was only one king bed and one queen bed, the rest were all singles (one of the couples had to sleep in separate beds).
The main issue: We only spent two nights in Venice, and more than half of our time there, one of the apartments was not usable due to a leak in the bathroom which had spread water through the hallway and into the master bedroom. The leak was immediately reported to Elisa late in the afternoon on our first day and was not fixed until early in the evening on our second night. When I initially reported the leak, Elisa had me in the basement on the phone attempting to shut down water pipes. Then several hours later, asked me to wait around for a plumber for who knows how long (I wasn't sitting around waiting for a plumber on our last night in Venice).
When I asked if I would be getting reimbursed for the 24+ hours one of the apartments was unusable, I was told no and that the issue was taken care of immediately, which it was most definitely not.
Overall Venice was ok, but there's no need to spend more than 2 days here. It's a beautiful city but an awful tourist trap with mediocre food.