The hosts were responsive to the problem with the towel warmer the next morning however the heat in both bedrooms was not tolerable - the fans did not work properly and the AC unit barely cools off the kitchen area - it would be hugely beneficial to have an AC unit )or at least a stronger fan) in each of the bedrooms. Aside from the temperature - the apartment was beautiful and in a great location. Also it is located on the 5th floor with no elevator or lighting.