Large clean apartment in a brilliant central location. A few things let it down:
1. The check in process is unnecessarily complicated - picking the key up from a lock box in Piazzale Roma is a pain, especially late at night in the rain after a long journey.
2. We were not provided with a phone number (apart from an office number only answered during office hours) so communication was slow. We were offered quotes on airport transfers but when we sent the information through no quotes were provided. Key pieces of information, such as the fact that there was a bus and vaporetto strike on the day of our arrival, would have been good to know in advance!
3. We arrived in heavy rain and there was a huge puddle under the kitchen table - unclear how it got there. We reported it immediately and no one came to check on the apartment. We were simply asked if there was an air conditioning unit nearby (there wasn’t). They didn’t seem to know the apartment very well.
4. Sofas only seated 4 (there were 7 of us and the flat sleeps more) and the rug was filthy and is fit for the bin!
5. For this price, I would expect some home comforts such as coffee pods (we found some in the apartment but they didn’t fit the machine)
6. The beds were made with sheets and a thin bedspread. We were all really cold the first night as the bedding just wasn’t sufficient.
A real shame as it is a beautiful space in a fantastic location. A few adjustments and it could be perfect.