We didn't meet Elisa in the end but she was very prompt and helpful in answering our questions by email beforehand. We were met at the flat in the evening at the time we'd requested by her neighbour who was also very nice in spite of our poor Italian. As other reviews have mentioned, there are no internal doors though there is a curtain across the single room entrance. The bathroom is also reached via the main bedroom; not an issue for us as a family but might be for others. The flat was very clean, the beds were comfortable with lots of extra covers for the chilly October nights, it was quiet and the shutters meant the rooms were nice and dark for sleeping. The kitchen has most of the basic equipment you need and the supermarket nearby is good. The location is fantastic and we were able to walk everywhere easily. Overall, we had a great stay - thank you Elisa!