Fulvia was welcoming from the first email until we left. She sent us helpful information ahead of time and ensured we had a smooth arrival. Fulvia gave us great recommendations for restaurants and place to visit. She suggested the restaurant below the apartment (Dalla Marisa) which was a fun experience. There is no menu -it was Fish Tuesday so we were served many dishes with a variety of good seafood but make sure you make reservations. The apartment was wonderful, very comfortable and had everything we needed. Fulvia explained how to use everything when she met us. I used the washing machine and hanging apparatus in the bathroom without any problems. The view from the windows was great and the location was convenient for everything. We really felt like locals staying there and would highly recommend staying there. Also for arriving and departing, we suggest if you are flying out that you take the Alilaguna. It wasn't expensive and it was a great place to leave Venice.