We traveled from Rome to the coast of Italy and up to Venice for 14 days. Our trip started out amazing with wonderful super host who provided such wonderful care and extra amenities (such as bottle of wine welcoming us, umbrellas if needed, treats and coffee as needed, met us and gave us suggestions on places to go and eat and drink as locals do). However once we got to Venice this was not the case. Our host did not meet us to show us to the apartment. It was pouring down rain so maybe that’s why she left a very detailed explanation of how to get in and find the place which was helpful cause Venice is crazy confusing to get around. However once we got to the apartment we were left the wrong keys for the wrong air bnb. The host did respond quickly and sent and older woman to assist who didn’t quite understand what was going on as in she was not the one who rented the “San Bartolomou” and not the “Chiara” apartment. We were trying to communicate with the actual host and woman who was there with new keys but frustration was tough and then all
Of a sudden the woman there could not speak English anymore (even though in the beginning she did). Once We were in our correct apartment the windows were left open and there was leftover food in the fridge that “the cleaning lady forgot to take out”. Everything else was clean though. However, bring your own soap because all that is provided with two towels (no washcloths) was hand soap in the bathroom. We went during a time that the weather was horrible in Europe and has lots of rain then normal and there was no umbrella left (maybe we were spoiled at our other locations) however apparently there was also a remote to turn on the air conditioner but we were only shown by a wall button how to turn it on. Little did we know that was not working the actual air and two days into our trip we found the remote in the back of the desk drawer once we came home to a very hot and heated apartment. When I reached out to the host she was irritated with us ( due to frustrating check in and us asking about the leftover food) and stated “ there is a remote and we never have issues in over 4 years, it seems everything is pissing you off”. Yes that was a direct quote from the host and it was simply over a misunderstanding and miscommunication. Also, there were mosquitos everywhere in the apartment the first night most likely due to the windows being open and the rain and we were eaten alive. There was a machine (with no directions on use or what it was for) that we figured out how to use after seemingly bothered the host asking questions about it being safe to run Inside with us there to help with the mosquito issue. After we arrived Not once did she reach out to see if we were doing okay or offer suggestions of making our stay in Venice even better. As you can tell it was very disappointing experience. Was the location amazing? Yes if you want to be right next to tourist and the Rialto bridge and easy walk to the sights then pick this place. However do not expect any extras. Being in Italy you would expect every place to have wine glasses and this one did not even provide those. Venice was not our favorite and it could have been due to the weather but also this experience of staying here as well.