Initial communication was good but I had difficulty getting a reply from host after several messages a few days before stay to arrange key collection etc. Also I was not happy to be asked to pay 5 euros when collecting the keys - this should have been factored into the cost already. The apartment is on the first floor - we were glad we only had cabin bags as would not of fancied lugging heavy cases up there. Apartment is tired looking and dated with some old and damaged furniture. On the plus side it is in central venice in a quiet location with easy access to everywhere within venice and also there is a supermarket close by so you can buy things to cook etc. Thought it was a bit overpriced though. Would not stay here again but would return to stay in the area again somewhere else