Carlo's brother in law, Luca, met us at the vaporetto stop when we arrived. We spent 40 euros to have a porter take our luggage to the apartment. Best 40 euros we ever spent! Even though there is only one bridge to cross, we each had a suitcase and carry-on and my mom and aunt are getting up there in years. Luca showed us around the lovely apartment. It is just as in the pictures. Carlo came by later that day with a second set of keys so we did get to meet him briefly. He was also very nice. Luca helped us arrange for a private vaporetto to get to the airport. I happened to pass another porter the day before we left and got his number and Luca arranged a time for him to come and help us with the luggage going back. The price of the taxi was supposed to be 100 euros, but the driver said it was 120 we tried to disagree, but it was useless at that point and we just wanted to get to our flight. So word to the wise, double check the price BEFORE he loads your luggage in the boat. ha ha ha. The wifi only works in the kitchen, and the tv is really small and doesn't work anyway. I hope they will address those two issues because the apartment is so beautiful and in such a great location.