Before we arrive, there's very clear instruction to the apartment. Superb location - It's very close to the train station if compare to many other places to stay in Venice (esp. with those rocky roads and bridge). Irene & Valentina has been very responsive, we've got some issues regarding to the apartment during our stay, they've been trying their best to sort out the issue for us. They also gifted us a bottle or Prosecco which was very kind. The living room is a bit dark as it's on the ground floor in an alley. The apartment is very spacious as well. But if you'd love to cook, the kitchen has essentials but not tooo much equipments for cooking. Overall, good communication with the host and awesome location.