Monica was responsive and easy to communicate with before and during our stay. The staff met us at the apartment and explained everything to us. The apartment is very easy to get to from the St Marks vaporetto stop. The apartment was very clean, had a very nice updated bathroom/shower, and had a functioning washer (which we did not end up needing). The wifi and heating also worked great. The bed was slightly firmer, but was comfortable. The location is perfect and is quiet despite being near St Marks and shopping. The listing and photos were accurate. They were also really generous by printing out our paper ticket for us and we arrived with beverages/snacks left by them. There are 3 sets of stairs (~15 steps each set) to the apartment and this may be problematic for some people, but was fine for us. The apartment can hold 4 people, but may be a little tight. It was perfect for us as a couple. We would definitely recommend the apartment and stay here again!