We had a great stay in Venice. We were contacted a few weeks prior to our arrival with instructions and directions. Checkin was very professional. The apartment was very large and well equipped with everything you need and very conveniently located. Only negatives are that it faces a back canal on two sides where suppliers unload early in the morning and we found it very noisy. The living space is also slightly impracticable. Also the apartment is more than the 2 mins quoted from Rialto station and quite a difficult trek with lots of luggage. But I guess that's Venice as a whole also!