Excellent experience overall and also my first time using AirBnB! Apartment was exceptionally clean when we arrived and they included a bunch of information left on the coffee table such as maps and advice for things to do and see in Venice. Communication was great from day one and done exclusively through email and text messaging. Very professional about the whole thing. Someone arrived right on time to hand us our keys and let us in. Also appreciated that they emailed us walking directions from the train station. Apartment is tucked away in a quiet part of Venice and we thought that was very nice too. Beautiful home and very happy with the whole experience.