This place was well-located and largely as described. The problem is that Laura's communication was far from ideal.

Beginning with my first contact prior to booking, she took several days to answer any question -- when she answered at all.

She said in advance that she could not meet us on arrival (and sent the cleaning person, who was minimally helpful); but she offered to meet me the next morning in order to convey more personalized information about the area. However when I emailed and texted several times to take her up on the offer she did not respond, so we never met (she later said that she was ill and texted me -- but there was absolutely no message)

Prior to booking we had negotiated a slight reduction in rate. Because she could not figure out how to make the change before I booked, she promised to refund me after our stay. Post-stay she again promised in writing to do so. 12 days after our stay she still has not done so.