Ugo did not treat us with same welcoming spirit that other guests have described. Ugo was unresponsive and unreliable. He didn't reply to my texts, emails or phone calls. When he finally replied and told us where to meet him, he sent me an email message WHILE WE WERE WAITING FOR HIM IN THE MIDDLE OF THE SQUARE WITH OUR LUGGAGE to tell me that he couldn't make it & his wife was on her way. We waited some more and when she arrived to take us to the apartment, we were greeted by a leaking refrigerator that had been turned off. Ugo's wife tried cleaning up the water and used the only available rag/kitchen towel. The refrigerator continued to leak so we had to go to the store to buy paper towels. Ugos wife was very uncomfortable with us and barely spoke to us except about paying her the required taxes. She showed us where the washing machine was.