Where do we even begin!? This apartment went well above our expectations & so did the customer service! Francesca was simply amazing! She met us at the public boat stop and walked us to the apartment, pointing out places to go along the way. From there she walked us through the entire apartment showing us how to use everything in the home. She sat down with us and went over a map of Venice- showing us places to visit, places to stay away from and places to eat! All of her recommendations were amazing. Our favorite meal on our entire stay in Italy was at Osteria alla Staffa, which was right around the corner from the apartment and one of Francesca's recommendations. I would highly recommend renting from Maurizio & Francesca!! Thank you again!! :)