Stefano was very accommodating. Once we got to the Bnb, he ensured any help we may have needed. There are stairs, no elevator so just be aware there will a lot of walking up and down. Once we entered his flat, he had my husband and I sit down right away and showed us the what and the where's of the city of Florence. He also gave his recommendations for great Italian food and dessert at a low cost. He also allowed us to leave our luggage after check out so my husband and I could see more the city before we had to leave. The only concern I had was the train. It's right next to the train so there will be a few times where it may be loud.