First off Chiara's customer service is that of 5 star rating!! Absolutely helpful in every way and just so kind!! My flight schedule didn't happen as planned and she was so flexible with me and accommodating! Her place was great fits pictures exactly and location in Venice is perfect too! Extremely easy to get to from the airport (VCE Marco Polo) or train station (S.Lucia)...which was another wonderful bit of info that was given by Chiara. Which airport shuttle to take and she gave me a link of their timetable which was a piece of cake to find! The only thing I would've change is staying with her longer so I could've enjoyed more of the city!