Lionela the greeter was amazing. She went over every detail when we checked in and met us at the water bus station to and from. We really liked this place because it was in a real neighborhood in Venice as opposed to the busy touristy areas. If you have never been, Venice is so OVERCROWDED and any normal human will be annoyed by how many people are there. We found the neighborhood a breath to fresh air after being out in the busy sight seeing areas. It Is also not a far walk to the busy sights. Also extremely close to the Burano and Murano water bus stop if you plan on going there and the 1st water bus stop from the airport so that was really easy too. Also pretty close to the train station if you want to go to other places. We did a day trip to Verona To get way from the crowds. (1 hr train and highly recommended) Also many restaurants and bars just “two blocks” over from the house. Overall a good value and a nice location. I was however allergic to something the 1st night and not sure what it was. Maybe cats in the neighborhood? Not sure. I was fine the 2nd and 3rd nights so maybe an Anomoly.