Rosella was the best! She provided us clear and easy instructions from the Airport to her Nest and met us there. She had fruit, water, and biscuits waiting for us upon our arrival and made sure we knew how to use the fan, open the windows etc. She also had a list of recommended restaurants and places to see during out visit. Rosella was also extremely patient. We didn't speak much Italian and she doesn't speak much English, but she gave us info and answered many questions via Google Translator. I would recommend this place to anyone visiting Venice. The nest is right next to a Vaporetto stop, so there is people noise a few times at night, but otherwise, the area is super quiet and not touristy in comparison to San Marco or Rialto Bridge areas. The only drawback to our stay was that we got multiple mosquito bites (there were so many of them inside the apartment from the windows being open and being so close to the water), but Rosella has a magical closet on site and provided us with a bug vape thing you plug in to deter the mosquitos. We used it constantly. So, if you're booking, you may want to bring bug repellant.