Veronica was very welcoming and good about responding quickly. She had her mother meet us down in the square and show us to the apartment. It was very well located, as described and very clean. There were basic cooking supplies and everything else that was needed for a comfortable stay. We had a great time in the city, and Veronica was very accomadating. When we left we had forgotten a bag of our souvenirs, and she was kind enough to tell us that she could ship them to us.