Mario Apartment was great value for money, given the flat was very spacious and equipped with modern appliances and located right in the center of Venice. However, communication was not great. We had asked if we could leave our bags two hours before check-in time, and after avoiding the question a couple times, we were told he could not guarantee it and that he would let us know, but never did. A little kindness and responsiveness to the needs of guests could have gone a long way. Not the place to stay if you are looking for somewhere to feel like home away from home and have that family-run feel - this place is run like a hotel and your requests will likely not get accommodated if they fall outside company policy.