I came to Elisa and Stefano's home after a very frustrating trip to Italy (my sister and I missed our flight on Sunday and we were supposed to check in on Monday, but couldn't check in until Tuesday once we got another flight from NY), and Elisa reassured me that when we got there everything would be ok. Once we arrived Tuesday afternoon, she was there waiting for us after we accidentally gave our cab driver the wrong directions and was all smiles amd warmth when she spotted us. Elisa doesn't speak super perfect English but surely enough to carry on an understandable conversation. The home is better than the pictures shown, super clean and I loved the candy she left on our towels, plus the beds are very comfy. The best part is the book of tips, cab info, travel info, pics of bus routes and magazines that give awesome suggestions on how and where to travel in Venice on the kitchen table. The only two negatives would be after my sister and I had both of our phone chargers plugged in and she was using a steamer, the lights blew. We tried to figure it out but called Stefano and Elisa came right over and helped us out. Then the bathroom window was left open and we had some mosquitos in the house. Once we killed a few and closed it, we were fine. The wifi is super strong and I loved the pink room plus the three balconies in the apartment. The location was very easy to travel around to Venice and explore the flea market across the street and just a great location. Some tips would be to make sure you ask her to show you how to work the keys and follow the rules for the garbage. The bins to dump are across the street. Plus the biggest garbage can is for regular trash under the sink and it's red. If you stay here, you'll see what I mean. Besides that we loved it and would stay here again. Thanks Elisa and hope to see you again soon. Shanelle & Marcia