Elena was very friendly and communication was good. The location is fantastic just a few feet from the grand canal, we walked there every evening. The balcony is great overlooking campo San Silvestro and the rooftops of Venice. The bed was very comfortable and the shower had great pressure, lots of hot water. Unfortunately the rest of the apartment was not so good. It is quite dirty with the sofa bed being very badly stained. Thankfully we didn't need it as quite frankly I wouldn't have slept on it. The cooker was dirty and very greasy the fan was so bad I had to use tissue to switch on, also we had to wash plates etc before using. No tea towels, oven trays, oven gloves or even teaspoons, no real basic necessities in the kitchen. Overall the apartment is in a great location and has a lot of potential but would need deep cleaned and a few basics added.