My wife and her family (all from Thailand) were traveling in Europe for the first time on their own. I made the booking with Claudia for them and she was wonderful in making sure that they would not get lost. She picked them up and left them at the train station at Mestre. Not only that, she kept me informed of their check-in, departure etc. Further there was a mishap in that one of the people lost his mobile phone in Mestre, at their departure by train. I informed Claudia and she was most helpful in reporting the loss and taking it up with the management of the Mestre railway station. Thank you Claudia!