Roberta wa away so we dealt only with Paolo, who was wonderful - kind, generous and funny! He met us nearby and guided us to the apartment, which is so convenient to St. Marco Square, shopping and just about anything you could want. He helped us settle in, and provided everything we could hope for, including snacks and coffee and yogurt for breakfast. The apartment itself is lovely and surprisingly quiet given that it is in a major street in the heart of Venice. This is an amazing apartment, with wonderful hosts! We would definitely recommend it and would love to come back!!