My friend and I stayed at Matteo's adorable Venice apartment for two nights in November 2016. He was very responsive before hand. His partner Diego met us at the water taxi stop and showed us where the apt was while telling us a little bit ab the area. At the apartment he made sure all of our questions were answered and told us to call him at any time should something come up. There was a bottle of prosecco and two giant waters in the fridge as a gift to us which we happily accepted. Would absolutely recommend Matteo's home to a friend! I will say, the apt is on the top floor so there are quite a few stairs to tackle but I expect that to be the norm in most of Venice. We just made sure to never forget anything before we left for the day!