This is by far our best Airbnb experience yet. Maurizio is quick to respond and answer any and all questions prior to arrival and Francesca is quiet simply a rockstar once you arrive. Francesca meets you at your agreed upon location and walks you to the apartment. After giving you a tour she sits down and gives you the do's and don't of Venice: where to ride the best gondola, where to eat, what you should expect to pay, etc. She was quick to respond to questions and book us a taxi upon leaving. We can't say enough good things about Francesca. We loved the apartment, the location and the service. Did I forget to mention they provide you with an internet hotspot that you can take while walking around Venice?!?! You can't go wrong with Maurizio and Francesca.