Francesco was really helpful and communicative whilst we were booking and before our trip, and came back very quickly with responses to all our questions. We were met at the apartment (which is just a few minutes from Piazzale Roma, so very convenient) by Selene who was very kind, and who met us, checked us in and explained some details about the flat and the area. The apartment is quietly situated in a garden, in a beautiful old building and although up a couple of flights of stairs (which was no problem for us) it is beautifully furnished, warm, and absolutely spotless. There is a charming roof terrace which we didn't use as it was a little cold in January but a gorgeous place to enjoy breakfast or an aperitif in warmer weather. The two double bedrooms were both delightful and comfortable and there was plenty of hot water and everything provided for. It is in in nice area with bars and restaurants close by, I would not hesitate to recommend this as a place to stay in and explore Venice from.