The apt. was lovely and very easy when we checked in—close to the train station and water taxis. We found a lot of great local places near the AirBnB and throughout Venice. We kept exploring more of Venice's "local" areas outside of the prominent tourist spots and found some fantastic places to eat and socialize with local people. Highly recommend going to dinner later as we had a blast in the early evenings with an Aperol Spritz and taking in the people moving around.
Communication was incredibly excellent, and we felt our needs were attended to. We did not need anything additional, but I am positive it would have been taken care of if we did.