After reading all the positive reviews on Massimo's listing, my family and I were really looking forward to a pleasant stay at a home away from home. Unfortunately, our experience fell so short of our expectations that it negatively affected our otherwise extraordinary time in Venice. As per Airbnb's reminder, I messaged Massimo 6 days before our arrival requesting information about his check-in procedures and providing him with our arrival and departure details. I did not receive a reply until the day before our arrival after I messaged him again asking how to meet him. The only information that was provided was that he could pick us up in his boat from the train station when our train arrived (10:30 am) for an extra 30€. Our family did not find the need to spend an extra 30€ for what is otherwise a short walk from the train station. At this point, I had very spotty internet as we were already in Europe and without a phone yet. Based on the information we were provided with, I messaged him to tell him we would head to his flat when our train arrived (after all, isn't that what would have happened if we paid the extra 30€ to get picked up?). He responded telling us not to arrive before 11:30, so we arrived at his flat around 12PM. Luckily, we were able to get an European SIM card at the train station so we were able to call him because nobody responded when we rang the bell. We were then informed that the official "flexible check-in time" was 3PM and the apartment was not ready yet. Massimo was kind enough to let us leave our luggage in the flat and we proceeded to explore Venice. Around 3:30 PM we noticed we had a missed call from Massimo so we returned the call and were told that the cleaning person had run out of clean bedsheets so if we arrived when they were still missing, it was because they were waiting for clean sheets. We didn't think much about it, thanked him for letting us know and proceeded through the museum. After enjoying a delicious dinner and a lovely concerto that night, we arrived back at the flat a little before midnight, expecting to be able to shower and get a good night's rest. However, we found that Massimo's lovely appearing and spacious flat was poorly maintained. The shower was missing half of the door; the beds were made with a sheet - no comforters or blankets. There were four shower towels provided, one roll of toilet paper, a bottle of shampoo, and two half used bars of soap (hardly sanitary) on a rusty shower caddy shelf. After looking through all the drawers in the bathroom, we were happy to find some shower gel only to then realize that it was entirely empty and should have been discarded rather than left on the shelf. There were no hand towels, paper towels, etc in...