Massimo is great - picked us up from the train station by boat and took us directly to the flat. Great communication and the neighborhood location was fabulous, in a nice area away from the masses.
The flat is very large and worked well for our family of 5 and pretty clean - the bathroom could use some scrubbing but otherwise okay.
Unfortunately, we did not have any hot water during our stay, so our showers were freezing. We made due, because the flat is so incredibly hot (it was 90 degrees outside) that it actually felt kind of good to take cold showers.
I could not get the clothes washer to work at all - it made a lot of noise but never moved the clothing. I ended up having to hand wash our clothes afterwards and they were nasty from the inside of the machine. That was not fun! :(
Tons of mosquitoes in the apartment - I am wondering if they are coming in from somewhere (the drains?) because we spent a lot of time killing them only to wake up to find many more (we did not have the windows open).
In all, the location was pretty good with a few minor setbacks. Seems like they could be easy fixes. Venice is beautiful but spendy!!$$$$