The very first experience you have as a guest is with the host checking you in. Our arrival time was communicated and agreed upon the day prior to our arrival. Unfortunately, the host left us waiting for 45 minutes with our bags outside the apartment, telling us by phone a few times “just 10 or 15 more minutes.” This left a bad taste in our mouth right off the bat. After a very long day of travel, we had to sit outside with our bags waiting on her. She was obviously stretched too thin, as she was rushing out the door to the next check in and had little time to tell us about the apartment. The apartment was nice and clean and as represented. But the impersonal and late check in overshadowed it.