We had a fantastic time in Venice. Sergio is just as other reviewers have described: easy and fast communication, helpful, and hospitable. The limited English he speaks is not a problem. There are a few things that I would like to add for future travelers to this apartment. Although it's very clean and comfortable, you should consider brings your own condiments if you plan to do any cooking. We went out and bought salt as there was none provided. Also we bought laundry detergent to use the wash machine in the apt. Luckily we brought our own shampoo and conditioner for taking showers so no need to shop for such. They are not provided neither. Overall, we are quite satisfied with the accommodation, and will highly recommend this place.