We had a nice stay, the room was actually a lot bigger than expected—and it had a balcony! The bed was quite uncomfortable to me (it’s two twins pushed together) but my bf had no issue with it. Haiyan keeps the place quite clean, he came in every morning to tidy up. He also was quick to reply. The main downside was that we were sharing the place with other guests (two rooms, two guests in each). The other guests got water all over the bathroom floor, so that was kinda gross. Feels kinda like a hostel. Personally I feel it is a bit overpriced for sharing a place, but I know that Venice is always expensive.