The apartment is lovely and perfectly located! We loved how easy it was to get everywhere and it was very comfortable. The water bus is right there, but most places were also no more than a 15-30 minute walk. The gelato stand to the right as you leave the apartment has an amazing selection of vegan flavors you don’t usually see (pistachio!!) which made my dairy intolerant family members very happy! If you love coffee, stop around the corner for breakfast at Caffè del Doge for a wide variety of amazing roasts and delicious croissant.
Our only issues were with communication during/after arrival. Improvements could be made with the company that is meant to help manage the apartment. They notified us an hour before we arrived that they would no longer be meeting us for check in and rudely told us we never should have expected them, despite having spoken to me the night before to make sure they had the correct time to meet at the designated spot. They made an appointment to meet us the next day to pay the tax, etc so we went back to the apartment for them and then they cancelled it at the appointment time saying it would be impossible to reschedule with us and accused us of being uncooperative. We asked them where we might find hand soap in the apartment because there wasn’t any we could see (we checked allll the cabinets and closets) and they were very rude about it. They also found it acceptable to only provide a quarter roll of toilet paper for five guests for five days. I don’t expect much for supplies in an Airbnb unless advertised to be there, but I do expect hand soap and toilet paper and some basic cleaning supplies to leave the place tidy (those were there) which I don’t think is unreasonable. We tried to get information about bags for the different types of trash/recycling to properly follow the rules left and never received an answer so did our best to sort it. I’m grateful we never had any bigger or emergent problems as I am not sure they would have addressed them properly or professionally.
Luciano was unable to be reached at all after our arrival. We messaged him regarding the issues with the company and then again later to apologize because the shower head fell off the wall and broke, offering to replace it if needed, and never received responses about either situation. Up until our last communication with him a few days before arrival he had always quickly responded with understanding and helpfulness though!
Overall we enjoyed our stay! The beds were very comfortable, the pull out in the living room was perfect for our son, the kitchen had a good variety of basics for bringing meals back, and the location was superb! Our only wish is that the management company was hospitable and helpful.