The apartment was okay for the price booked on last minute, it is about 1 hour travel by bus and ferry to Venice. For me and my mother the long travel to and from Venice was a bit tiring, since we came only to visit Venice. The location is great for the visitors of the golf resort and the beaches in Lido Pellestrina area.
The check-in was smooth, we were greeted by the co-host Viviana and led into the apartment. We arrived before 8pm. It was mentioned to us that arriving after 8pm incurs 30 euro fee not in the listing.
The apartment was clean, but lacked some basics like the kettle in the kitchen and duvets for the cold nights. The 2 blankets were provided by the housekeeper on request, but not the kettle. We had to boil the water for tea in the pot. There is no heating in the apartment, which correctly reflected in the listing, so it does get chilly at night.
On the check-out day we got an unexpected entry into the apartment by a housekeeper with her own key. Upon my inquiry she mentioned that she was told by co-host that our checkout time was at 10am. However the Airbnb listing showed (and still shows 14 days later) the checkout time is 12pm, which is what I was checking. The housekeeper called the co-host Viviana on the loud speaker while I was standing next to her and Viviana loudly yelled "che palle" ("how annoying") in Italian, and blamed the miss on us and incorrect Airbnb listing via private texts.
On top of that I was asked for 40 euro tourist tax not mentioned (and still not mentioned 14 days later) in the listing at all, despite the Airbnb rules. I have requested a receipt for the extra payment outside of Airbnb which was promised by Viviana, but never received it. When I was requesting a receipt, she also said "nessuno vole fregarvi" (“nobody wants to cheat you”) over private texts which was completely uncalled for.
I personally do not like to be treated in this way and never experienced such behaviours from the hosts on Airbnb before, and I hope this was a once-off incident.