This trip was our first visit to Italy and our first experience of air bnb. We stayed in Rome where our apartment and host were great and the same again in Florence however no host compares to how thoughtful and attentive Michele was on our stay in Venice. We requested an early check in and Michele accommodated that with no complaints. We were greeted with a bottle of prosecco and little touches of sweets and chocolates and fresh cold water in the fridge.
Michele gave us a thorough meet and greet with a tablet left in the apartment that had all the links we could possibly need; bus timetables, train timetables, nearest gelataria ( which serves fabulous ice cream) nearest supermarket and restaurants. Everything was within 5 minutes walk.
The studio was clean and true to the photographs.
My daughter had taken Ill on our trip and I contacted Michele for help to translate her symptoms to the chemist. Within minutes he had done so and called to enquire on her well being. He even offered his wife to accompany us to the the pharmacy.
Due to my daughter being ill we had to spend the full 2 days in the apartment and we had everything we needed; kettle, coffee maker, microwave, t.v., cups, glasses, plates etc
Also tea,coffee, sugar and salt ( which the Rome and Florence apartment didn't have )
It was good to have the balcony to sit in while my daughter recovered in bed.
My partner went to main Venice to explore and the public transport link was only moments from the apartment.
We also took the offer of a transfer to the airport and were picked up on time and for a very reasonable charge.
Even though the Venice leg of our Italian trip didn't go to plan due to my daughter being ill, Michele went above and beyond and the studio is a fab.
We will have to go back to Venice again and we will definitely contact Michelle to stay in the studio again.
Good luck to you and your wife and family for the future, we hope your business continues to thrive 😁