Massimo went completely above and beyond for our short 1 day stay in Venice ... Our flight was delayed and we did not arrive until almost midnight but he picked us up at the airport and proceeded to give us an amazing "mini-tour" of Venice by boat ... He even went so far as to be sure we found somewhere for a quick bite before taking us to the apartment (and it was a true local spot which made it even better!!). He was gracious, friendly and very helpful and the apartment is in such a lovely location ...