Elda is super communicative. She answered all my questions promptly. We blew a fuse in the apartment during our stay and her friend was able to fix it quickly without affecting our schedule. The apartment is on the 4th floor with lots of stairs. If you are elderlies with heavy luggages you should keep that in mind. We are a group of five with two elderlies and one 8 year old. The apartment space worked well for us. It was clean and in a nice location. It is quiet at night, unlike the noisy area near St Marco (you want to visit it but not stay too close). The terrace would be lovely for cooler days but in the summer it's too hot to hang around.