Elena was a fantastic and lovely host! She was in contact with me before we arrived and gave us directions from the airport. Once we arrived, she met us by the bus station and walked us to her apartment, giving us a little tour of the neighbourhood. She also gave us a map, explained the transit system, gave us some recommendations, and showed us around the apartment. The apartment is super comfortable, modern, and clean, well located (it's away from the super touristy areas!) and easily accessible to all the sights of Venice. Elena was extremely reliable with check in and check out. I highly recommend staying at Elena's!