The communication was easy and of course the place is perfect for visiting the biennial, but these are the only positive things. The room we had was smaller as it looked like on the photos and it was super smelly. Furthermore the room as well as the bed were not clean - I stayed in hostels where coming to the place in the evening was nicer than here. Luckily we were in Venice to see the Biennale so we left early in the morning but of course we didn't want to return early in the evening, even if we were super tired. We absolutely not recommend this place and regret that we had not spent a little more and had a better accommodation.