Samule was great from the first time we contacted him. We were meeting my parents in Venice, who have never used Airbnb and in a city that is quite challenging to get around at first. Since we were arriving via he airport and my parents from a cruise ship, we were a bit worried about them checking into the Airbnb on their own, but Samule made it much easier than I expected. He met them earlier in the day to take them right to the apartment and then met my wife and I as we arrived later. We couldn't figure out how to work the air conditioning and Samule came right over. The apartment was well located in the heart of San Marco just one block from San Marco square and just as it is pictured.