We were really nervous about coming to Venice with our 4 little children, to a place we have never been we were coming for a wedding and the from moment we arrived we were greeted by Uda who made us feel right at home told us he would be there for us 24/7 and he was. Not just to greet us but if we needed something we called him he was there to help us. We needed a dr he found us help. We need taxis he arranged it all through the trip he was there to guide us. It really made our trip. Now for the apartment it was well situated right down the block (7 minute walk with kids) from Jewish ghetto (exactly where we needed to be). The apartment has an out door area which was enjoyable the apartment was cleaned, we had plenty of towels and bathrooms had toilet paper. All in all a great experience specifically because of the service. You won't regret staying here.