Paolo was most kind to meet us at the Santa Lucia train station when we arrived at 8:30 AM. We thought this above and beyond our expectations. He then explained how the river taxi's work and guided us to purchase the correct tickets. Once on the correct side of the canal, we walked to the residence a short way. Had we been left to find it on our own, we, for sure, would have been lost. The residence is in a fantastic location and the inside was everything described on the Airbnb website. We were extremely satisfied with what was provided and was well worth the price. Palo also walked us brriefly around the neighborhood and showed us restaurents, green grocer store, supermarket and other business's of interest. He even bought a pair of Wellies in my size in case they were needed (they were). Well done and thanks for a splendid time.