Well located apartment about half way between Rialto Bridge and St. Mark's Square. Comfortable and had all we needed for a couple staying 5 nights and seeing Venice for the first time. Never met Marco, so I can't address that, but the hotel desk was helpful if we had questions.
Lots of shopping and restaurants, but a short walk to a quiet apartment in a building near a side canal to relax after a busy day in the crowded streets of Venice.