Good communication from Marco, and Vicky who greeted us was lovely. We were however a bit dissapointed with the appartment.
It was clean but quite tired, the furnishings are cheap and the walls really need a lick of paint. Overall it didn't feel very cosy. It also didn't have a fan or air conditioning, and you can't open the windows at night because of the mosquitos. It sufficed for the time we were there as it was a short stay but we were a bit dissapointed.
Something else to bare in mind are the fines if you don't take out the rubbish or clean the dishes upon leaving.
On a more positive note, we were happy with the location as it was quiet and less touristy than other parts in Venice.