Don’t know where to start to be honest. Was very excited to spend my birthday weekend here, absolutely tarnished by such a terrible system and guy. Rude, obnoxious and unprofessional in every respect. We opted for self check in as the price of someone coming to meet us were astronomical. We arrived in the eve, it was extremely hard to find. Called pier asking for help, he hung up on us and then had the audacity to accuse us of being drunk - bearing in mind my girlfriend is two years sober. Further, he then sent a text saying we could sleep outside for all he cared. The self check in coding system is incomprehensible, god. The key which he makes such a fuss about, was completely pointless - no one needed it. He tried to charge us over 200 euros for leaving two cigarette butts out in the permitted smoking area. Then peculiarly picked up a condom which was untouched, still in the wrapper and posted a photo of it calling it disgraceful behaviour - quite unnerving.