Giovanni was prompt with responses, very helpful, and even notified us of a strike that might potentially impact our train. When we arrived, the apartment was perfectly clean and perfectly cool (that was the best part). In the other two Airbnbs I have stayed at this summer in Europe, air conditioning has been a major issue but at Giovanni's the ac was perfect and saved us from the hot Venice nights. The apartment was super cute as well and in a nice residential area--it was good to escape all the touristy spots. I'd highly recommend Giovanni's place and plan to stay there again next time I'm in Venice.