I didn't meet Eric, I dealt with someone else, the house sitter, she was very sweet but but it was a little hard to communicate with her. The house is very charming, good location, beds were very comfortable. The experience overall was very nice. I do think that the extra fees are excessive, $193.00 for cleaning, $153.00 for "maintaining the platform and 24/7 support" and a €24.00 fee that I was charged when I checked in (this was not disclosed on the description of the house when I agreed to the terms of the contract) I didn't understand the house sitter what that fee was for, I did ask but as I mentioned above it was hard communicating with her.
No matter what Visiting Venice is an extraordinary experience, one that I would recommend to anyone. Beautiful city.