We were met by Nicolo who was nice and helpful, who kept in touch regularly. The apartment was old but clean. You need to expect that in Venice. That’s what you are visiting for and part of the experience. Apartment is very close to a the public water taxi station and very close to St Marc square. So if you buy a daily water taxi ticket, you can go pretty much anywhere. Apartment had well regulated heating and and all the amenities we needed. Overall very good and worth recommending!