Ivana was very helpful and communicative prior of our arrival. She sent me a guide about the local eats, what to expect at the apartment, transportation, etc. We arrived late at night and paid a late arrival fee of 30euros to Vicky, her helper/maid. Vicky introduced us to the place. The place was spacious and comfortable, also had an elevator which made it easy to get the luggages up and down the floors. The bottle of prosecco was a nice touch. The only problem was the dirty duvet cover on the bed, which Vicky did come back in the morning to replace.