I had very good experience with Cristian, he is very kind and helpfull and also ready for all situations. Communication with Cristian was really easy, before our trip and also during our staying he was still able to answer or help us. The main door of the apartment is inside the yard - so for the first time little bit confusing to find, but because we were in touch with Cristian during our coming, it was quite easy to reach it and meet him in the street. Apartment is exactly like on the pics. We had no problem, we had enough hot water, it´s a clean and warm flat. Just check how to use heating or A/C during your check in. We had worse signal of mobile operator inside the flat, but I guess it´s everywhere in Venice (strong wall of the buildings), so usually we did the call on the yard or close the window. WiFi wasn´t so fast, but still it was quite ok (I had problem only during some streaming, for another surfing the speed was ok). Location of the flat is very convinient (from the S. Marco or Rialto and even from/to the airport), supermarket 5mins. far away, small wine bar in the street.