Paola was friendly and really nice, always met with a smile. Which I appreciated. But she is an inexperience Airbnb host. The address given does not load on google maps which led to a lot of frustration coming back to her place. She was kind enough to come pick me up from the vaparatro station but when she said her place is close-it is not close If you are lugging a handcarry carry and duffel across several bridges and carry it up her stairs at her place. When I reached her place I got an up pleasant surprise. This Airbnb in Venice literally ruined my vacation and added so much stress that I can't even begin to tell you. The room does not have curtains a thin silk linning so you're basically standing commando trying to change as fast as you can so the neighbors don't see you and there are over 8 Windows less than 6 gets away I counted. The bathroom is too small to change in. I am covered in mosquito bites since she didn't have a net on the window and there was no spray for mosquitos I had to ask for it and she plugged something in the wall that helped but I couldn't keep the window open and sleep. I have been hot and sticky mess. I was give a teeny tiny raggedy towel that barely covered my torso and I am 5'4" and weight 104 pound so a pretty small person. I asked for another towel today as that towel couldn't even dry my hair and she is saying that will be extra money?????? What???? She gave me an extra towel but after me asking for it and telling her I need it, and she kept insisting that in her 30 years of travel you only get a towel if you stay in a hotel? I am a super host in San Francisco and hospitality takes a lot of work, skimping out on the towel is just weird. She also asked me 20 euros for keeping my luggage till I go to the train station later at night and keeping my luggage for 2 hours before check in time. This was never mentioned in our chats while booking nor in the Airbnb page that it will cost 20 euros. It's sneaky and disrespectful like staying in the hostel, they are atlesst upfront about the In my 6 years of hosting and traveling on Airbnb this situation is unacceptable. She also misrepresented the bed. It's not a bed or a sofa bed or a twin bed. It is literally a tiny soft with a sheet on it. And this pillow is atleast 10 years old so is the towel. I can't turn on my side and sleep on the sofa without handing halfway off it. After the amazing Airbnb experience in Munich and Salzburg this is just unacceptable :/ It led to my shorting my trip from Venice and going to Florence. FYI: Internet...