Esmeralda was fantastic. Great communication. She even met us at the water taxi to show us where to go and to check us in. She gave great recommendations on what to see and where to eat. Accommodations were clean and it was so nice to have 2 bedrooms. We had a late departure for our cruise, so she was so kind as to let us leave our luggage in the room so we could still have time to explore Venice in the morning. Would highly recommend this place!