Absolutely nothing to complain about, they take care of their guests and make them feel special, I haven't had a host that meet you up and walk with you for over 10 minutes and give you a small tour-guide to the apartment. They also have very good recommendations for where to eat and what things to see. They were also very easy to reach out to and ask for advice about anything, and answered almost immediately. Spot on hosts! The place was also super cozy like the rest of Venice.