Everything was exactly as listed. We had a super clean room, cleaning materials, access to the bus and more. If you're thinking about going to Venice, this is a great place to stay in terms of location and proximity to the island of Venice. My girlfriend and I even had trouble getting to Venice from Florence, we showed up later than we were supposed to and didn't have a way to communicate to the host. We were still allowed to check in on time and hosted with hospitality. Strongly recommend looking into this place if you're visiting the area.