We were greeted by a very friendly staff member who got us settled in. This apartment is right in the middle of tourist central in Venice, so if that's what you're looking for, it's perfect! We were really overwhelmed by the crowds (it was a holiday weekend) but it was nice to be able to easily find the apartment from anywhere in Venice since there are signs to the square at every turn. The apartment is small but updated nicely, especially the bathroom. We really appreciated the snacks and drinks in the kitchen too! We had a baby with us and a pack and play was provided. Our only complaint about our stay was that it was too hot to keep the windows closed, but then we were bitten by mosquitos at night while in bed!