Though Elena was not in town and able to greet us during our stay, she sent very clear instructions on everything from finding the place, to how to check in, to how to check out. This is a perfect cozy room for two in Venice to escape the crowds. Plenty warm for us (contrary to other reviews), very clean, and the coffee and coffee maker she provides is a nice touch. The only thing to note is there is another room right next door that seems to be rented out as well, and you can easily hear the other people when they come home at night.