Terrible communication and conduct. Zhou tried changing my accommodations completely on the day before my trip to Venice. Surely she knew comparable alternative accommodations would be extremely difficult to find and would put me in a unfairly pressured situation. She also tried to do get me to text with her off the Airbnb platform because she said she needed it to send photos, which of course is not true since photos can be shared on Airbnb. She then quit communicating until late at night, and then still never sent photos. Her conduct ruined my last vacation day and a half in Germany since I spent many hours dealing with the problem via Airbnb-which incidentally was handled especially poorly by Airbnb. I regret to say that because Airbnb has always been prompt and effective in the past, but this time they were not. : ( Just a really terrible experience all around.