When we read the reviews we were so impressed with the mention of how helpful the host, Enrico, was and looked forward to meeting him. When we asked for another set of towels and some soap, we never received either. We had to share a hand and bath towel. My husband had brought a little bottle of liquid soap which was like a camping one. We also said we didn't have a garbage can. Later we heard a noise outside the door. My husband ran to the door to hopefully meet the person and they had disappeared. The staircase is very dangerous for older people with a sharp handlebar sticking out nearly poking my husbands eye.