Anna was fantastic! We arrived quite late, and she was there to meet us, show us our room and the keys. she had a great PDF file with suggestions on places to eat, things to see and do in Venice. The location of her apartment was perfect to get everywhere by foot including the train and bus station. Anna's place was clean, with enough space for our things. The bed was one of the most comfortable I have slept in! I would stay here again and suggest it to anyone visiting Venice.