Communication with Sara was always prompt and personal. We were happy to have been met by Irene (a friend of Sara's) who directed us to the apartment - it is very easy to get lost in Venice! The apartment was cool and clean, and Irene gave us excellent suggestions as to how to settle in and then how to best visit the city. We also were happy to take her suggestion on a good place to eat that was away from the crowds - it is her own restaurant - and it was terrific (food, service, price, and location). It is also mentioned in a booklet in the apartment that Sara has prepared for guests. The bed was comfortable, the A/C was absolutely necessary with the high heat and humidity, and we loved being right on a canal. All in all, a wonderful stay. Grazie, Sara e Irene!