We were two friends traveling to Venice together and booked Luca's AirBnB apartment. We read all the reviews and chose to stay at Luca's. He already had topscore in every single category - but we were SO disappointed when we first got there. We checked in on a friday night and thought everything was good - the apartment looked fine and we went straight to bed. The next morning we were shocked. The floor was dirty with crumbs, dust and dirt everywhere, we found old, burnt food in the oven, the whole apartment looked like it hadn't been cleaned in at least 1-2 weeks. No soap to wash hands with either. We took a bunch of photos to document and send a complaint to AirBnB - unfortunately AirBnB wasn't much help in our situation and Luca started to claim that he believed the cleaning lady "forgot" to clean the apartment but remembered to disinfect all surfaces??? Of course she didn't and we didn't believe that either. We replied for a refund as the apartment was dirty and didn't meet any of AirBnB's COVID-19 security-requirements, but Luca withdrew our case in 1,5 week after we left Venice and then in the end, decided to give us a refund of 370 DKK out of the 4.000 DKK we payed for the stay. We are so disappointed and no one was willing to help us during this huge problem. Apparently AirBnB doesn't take their own COVID-19 restrictions as seriously as mentioned on their website/app, and the host, in this case Luca, are not, in any form, held responsible for letting their guests live in dirty homes/apartments. This was our first AirBnB-rental ever and we're probably not going to use is again. We can't recommend staying at Luca's apartment, Forte 99 loft apartment. If you take the chance anyway - good luck.