Elisabetta was unable to meet us but sent a very nice representative who met us at the boat station to guide us through the maze of streets to the place which was much appreciated. We did have a small issue with the plumbing which I am sure can be an issue with many of the old houses in Venice. A testament to Elisabetta was her responsiveness to emails and going out of her way to try and help us deal with the lack of a dishwasher and laundry during a portion of our stay. One thing to note for those who are in the taller side (my husband is 6'5") the rafters on the main floor are at around 6 feet with the top floor being even lower. If you have children/toddlers that you do not trust going up and down stairs then the top floor may not be appropriate for them even though height wise it works!