Frustrating & rough arrival: We could not get into our AirBnB with keys left for us. Called hosts/owners who told us it would take them about 30 minutes to get to us, but they quickly realized maid had mistakenly left our keys in their other property located in front of our AirBnB.
When we entered our AirBnB we found the bed looking like someone had just slept on it, unmade, with soiled linens, and dirt. There was trash in all trash cans, the bathroom was dirty, there were used towels thrown, and the dryer was full of linens and towels.
We called the hosts/owners to notify them and sent them photos. They were very surprised and gracious offering us to spend the night at their property in front (where maid left the correct keys). We declined because it was night and we did not feel like moving the next morning. We cleaned the apartment ourselves completely.
Hosts/owners offered for maid to come clean our AirBnB. We asked for her to come clean mid-way through our 10 day stay. When she did, we returned to find the dryer filled with the wet linens from the previous occupants, etc. Hosts/owners expressed their surprise.
While hosts/owners were gracious & communicative during our stay and refunded us one night (for our frustrating/rough arrival), our overall experience is not representative of a “superhost” experience. To begin with, apartment is a lot less well designed, equipped, and comfortable than the photos and descriptions.