Thomas and Nathalie are really kind! They responded very quickly and ensured that we had everything that we needed or places we could go to get what we needed. The location is easily accessible from Venezia Santa Lucia by bus. Bus tickets weren't available for purchase on the bus which was a bit of a hassle but Nathalie and Thomas were helpful with directions to get bus tickets. The apartment room is a decent size with a double bed, a desk, closet and two bedside tables with a basket full of sweets which were a nice touch. The shower head has low water pressure but aside from that our stay was a good one.