Alice was very helpful to us as she sent detailed instructions for getting the correct Vaporetto and which stop to get off of it. Her assistant Amber was in touch when we landed and met us at the stop and led us to the Casa. Amber showed us around and answered all our "touristy" questions.
The home is very lovely and roomy all you would expect in a Venetian palazzo with a canal to boot!
My family highly recommends it.