Host arranged for engineer to enter the property without our authorisation/ anyone presence. When we discovered the person in the flat she argued it was an emergency (it was not, confirmed by technician) and that she knew the man ( lie, the man said she was a new client). Our stuff and valuable were in the apartment while the man was in there, and I am now missing a Nintendo switch console. Apartment is freezing cold, heating is not strong enough - need more radiator. TV has no signal/channels. TO AVOID