Alberto was very friendly indeed and gave us useful info upon arrival. The flat is in a great location and we loved the silence, the views of canal and garden. The two bathrooms were very handy for a family of 5. Very modern and great showers. The kitchen has no oven and was tiny but the flat as a whole was spacious and bright. The double bed may have been temporary as it was a camp bed. The fifth bed is not in a third bedroom but in the living room. We had a wonderful stay in Venice.