Micaela is fantastic! She met us at Papadopoli bridge (across from the bus stop at Piazzale Roma). She took us to the apartment and told us everything we needed to know. She is friendly and helpful and has a great apartment in a peaceful area of Venice away from the crowds, but close enough to get to all the sights. We had some lovely food thanks to Micaela's recommendations and she was only a phone call away if we needed anything. Lovely lady and lovely apartment WITH a beautiful garden...what a treat!