Lovely apartment however, the whole experience was spoilt by a totally rude, unhelpful and arrogant staff member at the check in desk.
We travelled as a family of 4 (including 2 grown up children of the opposite sex). However, in their bedroom the 2 single beds were joined up together which we separated and requested if an extra mattress sheet could be provided. However, this was totally refused despite virtually begging and when it was suggested to her that it is was not hygienic to sleep straight on the mattress not just for our son but subsequent guests the lady in reception turned and walked away. During the conversation at approx 11am on a Monday she also stated that the house staff had finished for the day - bearing in mind that the apartments are operated by a hotel just across the road. We returned later and 2 different ladies were manning the check in desks and when asked them - they said they were aware of our request and have been given instructions by the previous lady not to provide a bedsheet - wow made into such a big issue. They said they couldn't over ride her decision - as much as they would like to and felt embarrassed not being able to. However, they kindly did subsequently get the housekeeper to provide a bedsheet. wanted to contact hotel manager but they said there wasn't one at the hotel and neither could they give us the name of the staff member in question!
Please note there are plenty of hotels in Rome - treat your PAYING customers as customers and not to make them feel like beggars. A mattress should always have a bedsheet and guests DO NOT sleep without one either at home or at a hotel,etc. The lady knows who she is and so do the other check in staff. Hotel needs to address such arrogant and rude attitude. If you do require any further details, please do not hesitate to contact me.
Note: the other check in staff were very accommodating, polite and helpful - however, they should not be made to feel that they can't over ride unreasonable and strange to say the least decisions. Many thanks.