Massimo was a wonderful host. He was easily reachable. In fact, our son became ill during the stay (nothing to do with the apartment) and Massimo was immediate to arrive with some medications to help us out. When we first arrived, he helped us plan a terrific itinerary. All of his suggestions were spot on. The apartment is lovely. A little off the touristy path, but not too far to get to anywhere Venice has to offer. Would definitely stay again.