Esmerelda met us at the water bus terminal and led us to the apartment which was great because we may not have found it very well on our own. She even helped my mother with her bags and gave us a map of the city. She highlighted several areas of interest on the map for us which was helpful. The apartment location was centrally located and comfortable. Having access to a washer was a plus since we spent 2 weeks in Italy. We did manage to flip a breaker when we ran the blow dryer too long (it happened right before we checked out only) and we saw a few ants on the floor after it rained. Those issues were not bothersome really but might be small issues for someone else. I believe Esmerelda would have addressed them for us had we said anything at the time. She was quick to respond to any questions or concerns we had. Would highly recommend!