Massimo made us feel extremely welcome. He offered to pick us up on his personal boat so that we didn't have to pay more of a fee for getting transportation to his flat. He also shared a map with us on where to go and what to see in Venice. He allowed us to drop off our stuff prior to listed check in time so that we didn't have to walk around with all our luggage. He also gave us tips on areas to avoid and things to avoid in order to save money which was a big help. The place was very comfortable and very clean.