Communication, checkin, home layout, building entrance, and heat were terrible. After asking multiple times which water bus number, I couldn’t get a straight answer. Finally I was told N but when my family of 6 got on the N, we were told we were on the wrong water bus. This went on and on for 2 hours with extremely little help. The building was pitch black with winding hallways till you get to the 3 flight of stairs that you must carry your luggage up. The heat was not on when we arrived and after turning it on, the house was never warm. The bathrooms are behind one door with the 1/4 bath is to the left can fit a small person/child only. The bathrooms are also at the opposite end of the hall from the master bedroom so you have to walk the length of the house to get there in the middle of the night. The sofa is so small so you can only fit 5 people in the living room. The kitchen is missing everything. Opening the cabinets, looked like someone took all their donation items and dropped them off. There were 2 tall cups in the entire place, about 4 paper towels, and nothing stocked for cooking. There were also 4 TINY garbage cans in the entire home, 3 of them all in the kitchen. You do take the garbage out everyday but that is something we learned on our own because we were never provided any guestbook or information guide for this home, including how to use the heaters with remotes that many needed new batteries. There is a washer but no dryer which doesn’t help much considering Venice rains often depending on the time of year. There are 3 restaurants downstairs; both the Italian ones we tried were great. If you want to self-checkout of the house, you have to ask permission in advance. The views were beautiful and the price was fine.