Roberto was amazing hands down!! At the last minute i told him about an extra guest coming and he was very accommodating. Even offered to gives us an extra ket. The bb is only a ten minute walk into central therefore giving you the option to be around the city life or enjoy quiet time in venice. Go shopping at Dior if possibe only a few mintues walk from the bb and an beautiful bar in san marco opened late. Roberto can help with anything. He was there to make the stay wondeful. Recommend this bb to anyone, Thank you! !