This apartment was in a great location, the wi-fi was fast, the check-in was fast, and the points of contact from the agency were readily available to answer any questions. Other than that, my complaints would include: the bed was extremely uncomfortable (pull-out bed that had you sleep at a very strange angle), the apartment is an old unit and had a strong musty smell, and the cleaning fee/service fees are higher than the other airbnbs. Overall, I think the agency was easy to work with, so I would recommend renting through them, but would not recommend renting this specific unit if you value a comfortable setting.