Carlotta is a wonderful host. From the beginning she was great at communicating, providing useful information about transportation, and answering questions. We communicated primarily through the AirBnB website and then via texts on the Whats App. She helped us understand how to be from the airport to where we were meeting and even though she could not meet us on the day, her husband was there and extremely helpful. He helped carry my luggage (which was extremely appreciated after traveling all day and being pregnant!), provided tips on where to eat, showed us useful places on the map (e.g., supermarket), and showed us around the apartment. The apartment is a great space and extremely clean! The pictures on here really don't do it justice. It is comfortable and a great location -- close enough to the action (~ 10 minute walk to the Rialto), but remote enough to provide a quiet retreat after a long day of sightseeing. After fighting the crowds of St. Mark's Square and the Rialto Bridge, it was always nice to walk home and feel a sense of quiet and calm. There is working air-conditioning, which is really nice during the warmer summer months. However, we also sometimes just opened the windows. Although the curtains are fairly sheer, there are shutters on the outside you can close that helps make the room very dark at night. She also has a functioning washing machine that is a great amenity. This place is an excellent value and Carlotta is a wonderful host! Would love to stay again if we every are lucky enough to return to Venice.