Communication was good throughout and Paolo was there to meet us off the Alilaguna waterbus. He remained attentive throughout.
The apartment is as described and shown in the photos. It was clean, spacious and comfortable and had everything needed to self cater, if that's what you want.
The apartment is in a lovely quiet location, not far from Campo Santi Giovanni e Paolo, but still within walking duistance of St Marks and the Rialto.
The apartment is highly recommended and we hope to return soon.