The place was exactly like the photos. The view from the room was spectacular. The communication and check-in…extremely stressful and frustrating. We tried to communicate that we would be late checking in. We were told we had to email the local staff, not coordinate on Airbnb. We emailed them two days in advance and heard nothing. I even notified them that it was coming from my husband’s email, and still nothing. Just hours before our check in, we were told that we needed to give our chat number…we were never told in advance that we needed that. We had no service, only wifi in Italy so we couldn’t receive calls. Despite that, they insisted on us having to give them the number so they could call to coordinate. We did ultimately get checked in, and she was very sweet, but this was so stressful to us, especially in a foreign country. I wish the Airbnb team of the company would have just coordinated it for us instead of passing us along.