I did not meet the host, but the arrangements for collecting the keys worked well. The apartment was in a great location, and it would have been fine for 2 people - but the second bedroom was so small and there was just room for a double futon in it. I would not advise four adults to stay there for that reason, and that made it very expensive for what it was. Also, small things in the kitchen/dining area could have been improved at low cost with one trip to IKEA (glasses, cups etc. which were enough for 4 and matched). This was my first Airbnb experience, and if this is what one should expect I will go back to staying in hotels or apartments as I used to do. One of the selling points was the food for the first meal - but the tomatoes were already mouldy when we got there and we had to throw them away, so it was pointless to have them. It was good to have wifi, but it was slow. In the bathroom there was no shower curtain, so every time you showered the floor got wet, and the pressure of the water was poor. The best thing about the apartment was the location, but I would not stay there again because it is far too expensive for what it is - and four people have such different bedrooms that it is embarrassing for those in the "good" bedroom. Perhaps it was an expensive time to stay in Venice, but I have stayed there many times before and this was the most expensive place per person I have stayed in there - and it was not value for money.