We stayed in this apartment for 5 nights. It was in a fabulous location in Venice, close to everything but quiet enough at night to sleep soundly. I was a little nervous that we wouldn't have hot water for five nights, based on other reviewers. My husband and I took showers every day and, although we had to wait quite awhile for the hot water to arrive, it always did. I never had to take a cold shower- which I am very happy about. The other concern from other reviewers was the wifi. We found that we could use our phones everywhere in the apartment, although we had less strength in the bedroom. Mikela was very helpful. When we emailed to see if we could borrow an iron, because we got tickets to the opera, she very kindly brought one over. Communication with them was easy and clear. Directions to the apartment, seem not very precise , but they got us right to the house. Directions are given more by landmarks than street names in Venice. We would stay at this apartment again and do recommend it as a home base for Venice.