Unfortunately, we never met our host, Edouard, or his friend, Antonio, who was scheduled to let us into the apartment. That said, the young lady who met us at the airport was efficient in arranging to have our large group (8 plus 8 suitcases) transported to the dock where we met a private water taxi that dropped us near the apartment. Antonio checked in with us a few times via text to make sure we were okay. The home is every bit as lovely as represented in the listing! It is very difficult to capture the feel of the place in the photos. The apartment and the furnishings led us to imagine that we were a noble family of the Renaissance! (Don't expect luxury bath situations and you won't be disappointed. This is not a new, modern accommodation. No air conditioning, but several standing fans.) Each night, we opened all of the doors & windows so we could soak in the sounds of the city and enjoy the breeze. The building is located at the corner of two waterways and from the main balcony, you can see the Grand Canal. It is very close to excellent restaurants, shopping and sights, but is wrapped in a quiet neighborhood. The apartment itself is on the 3rd floor with access only by a steep staircase, so beware if anyone in your party has limited mobility. Our family group ranged from 18 year olds to 60 and we all loved the home. Definitely consider booking this beautiful place!