Francesca was very helpful and friendly, as was the nice housekeeper Silvia who met us at the apartment. Instructions on getting to the apartment from the airport were clear and very easy to follow - leave around an hour and a half if taking the water bus on the blue line. The apartment was perfectly clean and tidy, with adequate facilities. Hot water was a little intermittent but I think that's normal for Venice. The location is great, just off a town square and not too many tourists at all, less than 10 minutes walk from St. Mark's Square. Some noise from the apartment above can be expected but it's not too intrusive. Thanks Francesca and Silvia for a nice stay.