Communication with Mario was prompt and friendly. We called Ana whom Mario had designated as our greeter when we arrived at the airport. She met us minutes after we arrived at the apartment and showed us around the apartment and explained everything including the quirky electricity and how to reset the fuse if it flipped off (when we used all aircos and washing machine together). Ana was very friendly and helpful. The apartment was close to everything, a quick walk from St. Marks square yet it felt very private. We felt like locals, opening up the shutters every morning to awakening canal life; it is located at the foot of one of the bridges; this was great for us when we arrived and left with a private water taxi - no hassle with suitcses. It looks just as pictured, is very roomy. Loved the airco, free wifi and washing machine/dryer. It was so hot whilst we were in Venice so they came in handy. Supermarket, restaurants and shops just outside the door...really perfect. The only slight negative is the garbage pick up barge parks right outside the apartment every morning and the sounds of the workers and machinery loading the garbage does wake you up...on the other hand we were not in Venice to sleep in so it didn't have an impact on our stay; Would stay here again in a heart-beat.