Her daughter who checked us in was pleasant. There was still cleaning to be done so she let us leave our bags and we went to eat at a nice restaurant nearby. Came back and finished checking in, except we were supposed to get two keys. The previous customers were supposed to come back for their bags so they were given the second key. We were fine with it at the time, but they never left the key so it was unnerving. In front of the apartment was a nice courtyard, making it easy to get to places. While there are a lot of beds, the bedding was very old. Not a very comfortable home. For resting, either everyone sat in their bedrooms, the uncomfortable kitchen bench or small antique couch downstairs. No baby chair or crib/playpen. Small staircase. Bathrooms were nice. Check out was a mess. My mistake was that I didn't double check the time. That morning at 9:30 the doorbell rings. I go downstairs and all I find is the door is left open, with nobody outside. I close the door and start cleaning up our stuff. I sent an email to Betti about where to leave the key. Her response is polite and she said she'll be there to help shortly. We started a small load of laundry(thought it'd be done in the hour) and she comes by at 11:30. She began by YELLING at my family and I for overstaying, calling us names and repeating the same statement of how she needs to clean and do laundry. First of all, why doesn't she have a second set of bedsheets? Secondly, she didn't know how to run her washer to help us get it out, telling us to just let it run. But then she said we need to get it out. So it comes out and it is dripping obviously. She yells at us about making her floors wet and won't let us use the dryer. Bags are packed and we go to leave them downstairs so we could eat, but she wouldn't let us. She got mad at me for leaving only one key(not my fault). This whole time she was still not accepting our apology and instead of starting her supposed late cleaning, she's been telling us how awful we are and how much work she has. Btw, it was her who ding-dong ditched us. She was going to clean then. Don't know why she didn't. So, it was not our fault she was late for her cleaning. We were kicked out with baby, luggage and wet laundry. No laundromats near us. Terribly inhospitable.