Unfortunately, I had a terrible experience at this place. First to get to the location you need to pick up the keys from another location and then walk with all your luggage, while trying to navigate the small streets of Venice to the actual Airbnb. Then, after going up two flights of very narrow stairs you arrive to the apartment with no further instructions. There's no handbook, no single paper, nothing to guide you once you're there regarding wifi, etc. After arriving I realized there is only AC in one bedroom. The listing was described as having AC. I don't mind if there are standing units in each room the issue is that there are different spaces and all should have AC if the listing says it has AC. My response from the host after I pointed this out was that " there is a cooler in the main room and fans all over... but you'll see that you won't need it in the evening...windows open should be enough". I couldn't be more shocked to have received a response like that. The cooler in the main room was an AC that was not plugged in and the hoses were laying everywhere on the floor. The host expected me to hook it all up and figure out the hose situation. Needless to say, we left. We contact Airbnb support and we left to a hotel nearby. We had to pay an additional $400 for the hotel because nothing else was available nearby. Again, terrible experience.