Pre-arrival: Giacomo and Giulia were very quick to respond to our queries - we had no problem arranging for a time to meet, although we were late..
Arrival: Giulia picked us up at the San Stae station and helped us with the luggage as well.. She took time to explain the map of Venice and recommended places to eat, shop and visit!
The accomodation: Quite central (near Rialto), baby cot provided for our 1+ yr old toddler, washer + dryer was definitely useful, quiet place by the canal, away from the hustle and bustle of the city, kitchenette was pretty complete with utensils and coffee making facilities.