Anna was available and very kind. She speaks Italian, English and French. The apartment has a great location, close to tourist spots, restaurants and supermarkets. The apartment was spacious. The altane (terrace in Venice) was very nice. We saw nice sunset. The negatives points : there were a lot of mosquitoes (even with the windows closed all the time, there were always more and more. I don't know if it was related to the season), an unpleasant smell coming from the toilets and neighbors (opposite side of the street) quite noisy.