Everything about Pietro's place was wonderful. We arrived in the rain and had trouble pulling up the directions due to sketchy wifi but we were still able to find it just by taking a screen shot of the map before we lost internet access at the train station. The communication was great and we had no trouble contacting Pietro/Maura. The apartment is even better than the pictures suggest. It is quaint and well furnished and on a wonderful little canal. Maura met us at the apartment and provided us with great recommendations. Having the washer and dryer was such a treat as the other places we stayed only had a washer which made it difficult to actually do laundry since it was raining throughout our trip. The bed was comfortable and there was not only an iron but also an ironing board. We were thrilled since it was the first place (after 13 days) that actually had an ironing board. It's the little things! Our only regret was that we didn't have longer to stay. We absolutely loved the apartment and would not hesitate to book it again!