The room was clean and located in convenient location . However the host was late 30 minutes at check-in, even though I emailed to confirm 1 hour before arrival . According to email communication , Gabriele needed us to confirm check-in 1 hour before arrival by phone , what's app or even email. But he seemed not to check his email. As per his instruction and refer to email communication , I emailed him my check-in time but the host was late.
At the check-out time , he and his associate were very rude and told us to check-out at 11 am, even though we had email confirmation to check-out at 2 pm. He mentioned that he had "verbal agreement with my friend" to check -out at 11 am, but there is no written communication confirming such allegation. My friend refused such verbal communication. If this verbal agreement was true, Gabriele should have confirmed it on email. Verbal agreement is not professional way of doing business. I suggest that he and his associate should stay true to the written agreement. His associate even threaten to report us on Air Bnb due to late check -out but she should have check the written confirmation and not relying on "verbal agreement". She was rude and loud, such behaviour should not be accepted as a host. She had poor English communication and refused to read the written agreement that I had. Not a good experience with this host.