Our room for four was in the upper level of a large flat in a venerable multi-story building on the east side of Castello (one of the sectors of Venice). It's a room within the family's apartment and a breakfast of eggs, bread, fruit, and coffee/tea is served so it really is a traditional B&B. The listing says it's hosted by Silvia and her mother Fiorella, provides directions to 3 different ferry docks, and states that they'll come meet you at the dock, but that's not what happened. Except for confirming our arrival date, Silvia did not respond to texts and never provided information contrary to the listing. The listing should have indicated that the flat is on the eastern side of Castello, near the Fundamento Nuovo ferry stop. We finally walked across Venice to get to the flat. Fiorella did her best to welcome us and was very considerate, but it was not what was advertised. However, accommodations were clean and comfortable, albeit intimate.