Filippo is extremely kind and helpful. I was able to pay him to pick me up at the airport for much less than what it would've cost to take a taxi. He even waited at the airport for an hour when it took me extremely long to get through the line at customs. Before my trip, he even helped me figure out how to buy my train tickets to Florence. His home was exactly as the pictures showed, was beautiful and very clean. The only downside for me was that I had a difficult time with the bus system to get to and from Venice. I kept getting extremely lost, especially on the way back from Venice when I had to take both a bus and tram. It may just be me, but I definitely had difficulty with that. Luckily Filippo was extremely helpful, and if I messaged him when I was lost he helped me figure out how to get back on track. I'm sure I drove him crazy with my lost traveler questions, but he was very patient.