Our two-night stay at Lorenzo’s place was part of a multi-week European adventure. We chose his unit because it has A/C, a laundry machine, was on a waterway, and was a nice, spacious place. Unfortunately, the unit didn’t quote live up to our expectations - partly due to Lorenzo’s communication and partly due to our own assumptions. When we arrived, check-in was clunky, and we had to wait over 30 minutes for someone to arrive to let us into the unit. Once in the unit, we were pleased to find the photos represented it well. One thing that was not clear in the description was there is only a washing machine and no dryer, so factor in enough time to hang dry your clothes. Also, while we had a general reference point for the location of the Airbnb, it should be noted this is a residential community and is a good 10+ minute walk from the busier areas and vaporetto stations. There are bridges with steps you will have to cross with luggage to get there.
The other disappointing thing was the air conditioning. The unit is in the bedroom and has a remote to operate it. However, for the first 1.5 days we were there, it seemed like the A/C did not work. Every button we pressed on the remote just made a sputtering sound on the unit. Even after removing the unit plug and putting it back in, there was no change. There were very high temperatures in Venice, and we were pretty miserable with no A/C. Finally on the second night, we pushed a bunch of random buttons on the remote, and for whatever reason, it started working. The only thing we can figure out is maybe there was a schedule setting that we needed to override to make it turn on? It would have been nice to have had directions to accompany the remote and trouble-shoot issues like this.
The last thing I’ll note is Lorenzo’s communication and responsiveness. Lorenzo was very quick to respond when we first booked the unit and were checking in. However, when I alerted him to the A/C issue, he said he’d have someone check on it. It appears no one ever came to check on the unit, and he also did not respond to my later messages to make sure we got it working.