Valeria is super nice, warm, and friendly. The room is in a suite of living spaces also occupied by Valeria, at the top of several flights of marble stairs (no elevator) in a palace right on the Grand Canal. It's beautiful! Vale runs the place as a true B&B. Breakfast was terrific, served on a platter at a time of our choosing, with juice, croissants, lovely jam and butter, and plenty of fresh coffee. The location is convenient (very near the train station, easy to walk). The room itself is nicely appointed though small, and the ceilings on the way to the bathroom are a bit low for anyone over 5' tall (I'm 5'9", and I hit my head a couple times). Overall, though, a wonderful experience!