Enrico was not in Venice to meet us during our stay but he contacted us ahead of time and arranged to have Roberto meet us at the Rialto stop and take us to the home. Roberto answered the telephone immediately when we arrived in Venice via train and provided very detailed instructions on how to buy a water bus ticket and where to meet him. Roberto also came back immediately when called because we had some difficulty with locking the door on night one (never had any difficulty after that one occurrence - probably operator error!). The place is nice with a split bedroom floor plan for some added privacy. There is coffee, tea, expresso, sugar, cookies, and candy in the apartment. There are even umbrellas available for use in case it rains. When closed the windows do a fantastic job of keeping out the city noise buts it is so charming to have them open. The air conditioning works well. The location is great! The Rialto stop is very close as is San Marcos Square and tons of shopping! Small markets and food shops are very convenient to the home. We recommend this place and will stay again if in Venice!