The apartment is very nice, and overall we had a good stay. Sara is the daughter, and she is the one we communicated with in advance. She apparently speaks good English, but something still got lost in the cultural translation between us. There were some boilerplate information emails (besides directions) I would have liked to receive in advance, but she didn't want to send them until she had our arrival information. We were traveling via car with friends, and unfortunately that info was very much in flux , even until the last minute due to road detour delays. At any rate, we were late arriving, tried to call, but thankfully Lia (Sara's mom) was there when we arrived. To me she seemed less welcoming than she could have been, but was professionally cordial. They had the absolute best binder of information I have seen anywhere at a B and B, with restaurants, public transit, etc. Major kudos for that! Once I rang their bell to ask a question, and was met angrily by Lia's husband with shaving cream on his face. Again, perhaps the language barrier was part of the problem, but I am not thick skinned enough to have enjoyed being there. I did not appreciate the scoldings I got from either Sara or her father.