The location of this air bnb is invaluable. I got up at the crack of dawn to see the sun rise in front of St. Mark's square. I didn't meet Nikita until checkout, but his mom checked us in. The whole family is very nice and professional but if you are checked in but the mom make sure she shows you how to open the front door. My sister and I have never had to deal with a dead bolt that heavy before and were having trouble getting back into the apartment. Nikita was very quick to respond to our text messages though, which is a plus.