The apartment was exactly like the pictures and in a great location. The only challenge was coordinating our meeting spot and time with Michela. We waited approximately 30 minutes in San Marco square and were unsure who was coming to meet us and exactly where we were supposed to meet them, which left us feeling a bit uneasy. The man who did meet us was very friendly and shared a lot of information about Venice which was useful! The other strange part about the arrangements was that two men showed up at checkout and did not introduce themselves as the cleaners so we messages Michela to make sure they weren't the next guests coming in early. Overall a great place to stay but communication could use a little work.