Michele was a great host. Everything was ready by the time we got there and check in was easy. I found the location wonderful, close to the train station and not in the middle of everything but a close enough walk. Perfect for a couple. The place was very clean, very important for me. Michele even gave us some great recommendations for during our visit. The only reasons I gave this 4/5 is the bed only had two thin pillows, and we prefer thicker or multiple ones; and, a few times during our stay people would hit the buzzer and run away. This happened at 7 in the morning and around midnight. This is not the fault of Michele, she was amazing.