It was a very well kept home. The apartment is located in the heart of the city; very close to Rialto bridge, San Marco Square and very easy to get to places. We had a comfortable stay there. Our kids loved the mezzanine level with the nice nook and comfy chair. They spent every waking moment of our stay there. The host was very nice; she was on time to meet us and hand over keys. She was nice enough to help carry our luggage up the non-trivial number of steps up to the apartment. She was very responsive to text messages; she booked us a water taxi to take us to the airport on our last day of stay. The only issue we had with was the shower. It'd take a long time to get hot water. Also, there were not many toiletries provided. Luckily we had some on us and that prevented a trip down to the general store (which is also just a few mins away from the apartment).