Elizabetta is a very kind and helpful person. The appartment is clean and calm, right in the heart of Venice (really). She had even prepared a bottle of wine for us and juice for the children. Very attentive. The early check out was unpractical for us. We could not leave our luggage with her and had to tow it around Venice on our last day. She did give us the address of a luggage storage but it was on the other end of where we needed to take the shuttle boat back to the airport. So we didn't use that option. The appartment, even though very clean and furnished with attention, was not my personal style. A bit too dark.