HORRIBLE experience. I recommend you do not trust these people with your holiday. we had booked 3 weeks before, and because of a late flight, arriving only at 9pm, they didn't want to check us in. not even to check us in the next day for our second PAID day. this left us with A LOT of chaos and confusion, having to book a last minute accomodation in Venice which is not easy, hence the reason we had booked 3 weeks ahead! the host didn't answer messaged, asked Airbnb to cancel all our days, stopped answering! so inconsiderate, really bad people with bad intentions! we later saw the reviews on booking for the same place, so horrible, happy we didn't waist more time with this person. Avoid at all cost...