We didn't get to meet Isabella because she was traveling, but her friend met us at the appointed time and showed us to the flat. She was also very prompt with email questions. The location is great- quiet, yet close to everything in Venice (which is very small). The view is amazing (on the Zattere), and I got a kick out of the outer window shutters. It is a little noisy in the day time with the vaparetti landing outside the window, but it is quiet at night. We didn't mind the boat noise at all- just part of the ambiance. The flat looked just like the photos, and it was spacious and clean with a comfy bed and well stocked kitchen. I highly recommend this place if you are going to spend a few days in Venice. A tip unrelated to the flat: walk around Venice both early and late, taking the middle part of the day for a long lunch and a nap. Especially avoid the areas around Rialto and San Marco between 10-6 or so. Secondary sites are not very busy in the morning, and we had several beautiful places all to ourselves.