Arrived to Venice at midnight to be told the apartment was not available because the electricity was not working. At first they tried to put us in a cheap 2star hotel but after we refused they came to their senses and provided an acceptable alternative. They were not able to fix the electricity until 5pm the next day. Later on the toilet the the apartment broke and the issue was completely ignored and was not fixed. The apartment itself looks great but there were several major issues apart from the electricity and toilet. The noise levels were intolerable, when the neighbours upstairs are walking around the whole Apartment is literally shaking. The downstairs neighbours have a terrace right next to the bedroom and it’s impossible to sleep when someone is talking outside. The front door and windows have big gaps through which you can hear everything. You might as well be living on the street that’s how noisy it is. The bed is made up of 2 mattresses and is very uncomfortable. All in all a very bad experience would not visit again.