The first surprise was that Giorgio was nowhere to be seen, but another "employee" – Luca. He was very nice, but we were at first a little confused after a long travel day. We were very warmly welcomed and Luca gave us an excellent suggestion for the bar next door – maybe the best osteria in Mestre!!
Unfortunately, that was the limit of our positive contact. We never saw either Luca or Giorgio again until we left, and lived for 3 days in a freezing "B&B" with no clean towels or cleaning service. There is "no kitchen," but nevertheless – there is a room with a fridge, stove, and stale groceries for "breakfast." Our neighbors were very active smokers, unfortunately, and the whole property reeked of cigarettes. And the wifi may as well have not existed, for how poorly it worked in our room (at the end of the hall). Thankfully, we were busy having fun in Venice the whole time, so we didn't have to suffer through it too much. Also, don't be fooled by the photos – it looked gorgeous, but the floors are linoleum, the furniture is paperboard, the headboard is glued to the wall, and the drawers and doors on everything is not functional. Also the room is super dark.
Overall, the property was brilliantly located – the bus stop really is right around the corner – but the location is all you're paying for. Everything else is a straight-up, one-star hole in the wall.