Communication was sparse from the beginning 2-3 months before our arrival. Unit advertised as having a washing machine, which was a reason I chose the unit. But washer was locked up in a closet. When I communicated about it, then a “language barrier” happened. Also question as to why no top sheets were on the beds as I don’t want to put my skin against a duvet cover that likely is not washed after each visitor like a sheet would be. So we had to make up beds after finding sheets. Internet did not work almost the whole time. She blamed Venice in general, yet every restaurant in the immediate area where wet would go but something to use the internet worked fine. Otherwise a decent unit in a good location in Venice.