Paolo was the best host we have had so far! It was our very first visit to Venice, and not only were we not familiar with the city (and there are no "street addresses" in Venice, just the name of the "sestiere" (district) and a house number, which is not in order anyway ...) we also were bold enough to drive from Bolzano to Venice. So our arrival time was not certain, but Paolo came to meet us where we dropped off the rental car. Then he walked us over to pick up a three-day vaporetto (water bus) pass, helped us with our luggage and took us to the apartment. After that, he took us around the neighborhood, showed us the supermarket, the restaurants, and how to take the water bus. On the day of our departure his sister also came to greet us and personally helped us to the train station! The apartment was impeccable - ultra clean, super comfortable, complete with a nice little private terrace and a view of a small rio (canal). This place made us feel like we were in a five-star hotel! Could not be more pleased with this choice, and I would highly recommend it to anyone who will appreciate all the personal touches and fine details Paolo put into this wonderful place.