We contacted air bnb for a refund as we really did not have a pleasant experience with this apartment or the owner. Upon arrival we where made to sign a printed short term rental contract which was very strange, I have never had to do this before with air bnb. We where told we had to leave the apartment key inside an unlocked cupboard at the entrance of the building if we left the flat. The key could easily have been found which seemed very unsafe.
The cleaning fee is not visible on the listing, I later saw that ‘cleaning fee not included‘ was sneakily written in the house rules where it’s easy to miss. The cleaner was there when we arrived and did not mop or even wipe down the surfaces. There where used soaps and open containers in both bathrooms and one bathroom was full of black mold. One of the windows was held together by sticky tape, the internet was very slow and the tv did not work. The Apartment pictures look much larger than it actually was.
We had to pay the cleaning fee in cash of 60 euros which seemed like an arbitrary amount (apparently due to corona) Obviously some sort of tax evasion scheme for the owner. We also where told we had to take out our own trash as somehow this was not included in the cleaning.

We where on a business trip and didn’t spend any time in the apartment, We had to stay one night and left in the morning after the owner was unresponsive. He later accused us of ‘blackmailing’ him because we said we just want a refund for the night we didn’t stay and not have to leave a bad review but here we are unfortunately. Air bnb refunded us after documenting what went on.