Paola and he sister Cinzia were great hosts. We told them what time we were going to arrive at the Venezia Santa Lucia train station and they emailed me how to get to the apartment by waterbus. They met us at the exit of the waterbus stop perfectly on time and walked us over to the apartment. The apartment was in a great central location near the Rialto bridge and market place, perfect for souvenir shopping. There are plenty of delicious restaurants nearby. And it's just a short walk to St. Mark's Square. The apartment is decorated in the typical Venetian elegant style and is very clean. I also go very fast email replies from both Paola and Cinzia. I would highly recommend staying here.