Roberto gave us specific directions to the apt. We didn't have a cell phone on us but we advised him what waterbus we'd be coming in on and he met us there! He guided us directly to the apt. Even though english is not his first lang. we were able to communicate. He showed us around the apt and then suggested some places for us to check out. His wife was very lovely as well. At check out, he came at the agreed upon time to retrieve the keys. Apt itself worked out great for us. huge bedroom and decent bathroom. lotsa light. stick your head out the window and to the left you can see the gondolas pass by and the morning boats unload their produce. It's not a direct view of the river but next closest thing. the guglie bridge is picturesque. would def stay there again.