Ivana and her apartment were fantastic. Before our arrival she sent instructions on how to get to the apartment from the airport as well as a map with some local restaurant recommendations. She responded to emails quickly and was very easy to communicate with. The apartment was just as pictured - very well kept and relaxing - and she even provided a complimentary bottle of champagne and some milk and coffee for our stay. The free Hilton shuttle just downstairs is a major perk for tourists, so be sure to take advantage of that. I would definitely recommend her apartment for your stay in Venice!