My wife and I returned from Venice a week ago. We stayed in Momi’s apartment, which was ideally located for sightseeing, but didn’t get to meet Momi in person, as we arrived a little later than expected, and so his brother Ahmed stood in for him. Momi could have charged us an extra €30 for the late check-in but very kindly did not do so. I should also add that on the day we left he allowed us a late afternoon check-out, enabling us to enjoy to the full our last afternoon in the city.
Although we never met Momi, we did message him and he responded promptly every time.
Unfortunately, we had to contact him shortly after our arrival, as we were disappointed with the standard of cleanliness in the kitchen. There were dishes in the dishwasher, kitchen waste in a container under the sink and some of the cutlery and utensils were not as clean as they might have been. To his credit, Momi sent in a cleaner the next morning while we were out enjoying the city and this situation was rectified to our satisfaction – she even brought the two extra pillows, for which we had asked.
In addition, when Ahmed showed us around he informed us that there was a problem with the plumbing in the en-suite shower room, which should therefore only be used in an emergency. Although there was no offer to have this rectified, it proved not to be a significant inconvenience for us.
All in all, we were a little disappointed with the apartment but it didn’t detract from our enjoyment of this beautiful city.