Ilaria and her staff were wonderful. They arranged for a taxi to take us to the train station when the Vaporetta's went on strike and escorted us to the pick up location. The apartment was perfect for four people. The bathrooms were a little small but we manage just fine. The location is perfect and close to Saint Marco's Square. Lots of shop near the apartment that have better prices than the shops in St. Mark's Square. Perfect location to stay in Venice.