Paolo and Ricardo were awesome!! They met us at the water boat and helped us navigate the twists and turns to get to the apartment. Once we got there, the apartment was just beautiful and they did several things to make us feel right at home. There was 2 couples staying at the apartment and it worked perfectly. We loved the area of Venice where it was located. It was very easy to get around and explore the different areas of Venice and access the water boats. If we ever make it back to Venice, we would love to stay there again!