The apartment was in a great location, and was comfortable and very clean. The agency hosting us were very amenable, providing us with an alternative apartment because the A/C in the original apartment we booked wasn't working. They brought extra pillows for a pregnant guest when she asked for them, and they also allowed us to check in early. They were very helpful coming to meet us at the vaporetto stop and taking us to the apartment, and allowed us to store our bags in the agency itself after we'd checked out. They couldn't have been more helpful as hosts.