Communication and arrangements went well. Actual interaction with agent for Fabio was horrible. Unhelpful and amazingly unfriendly. I am a 64 year old small woman and the agent didn't offer to pull my suitcase. I did just fine, until the first set of bridge steps. He stood there and watched me while I struggled to pull my bag up and down the steps. It took awhile. A stranger ended up helping me. So the agent was shamed into helping me up and down the second set of steps. I have been using Airbnb for 5 years and this is the first time the host didn't offer to help me with my bag. Otherwise when we got to the apartment he quickly explained the nuts and bolts of the workings of the apartment. He did ask if we had any questions but in actuality he was curt and showed little willingness to engage.
The apartment is a nice size, kitchen was fairly well equipped. We did cook 2 meals there. The bathrooms were clean expect for the bath mats. We asked that they be replaced and they were within 24 hours along with a cleaning of area rug in living room. We were given 2 rolls of toilet paper for 5 day stay.
When I asked for more toilet paper I was told the cleaning service will only provide 2. We were told where a market was to buy some. If you know Venice, real life markets are very hard to find.
The only other negative comment I have is the apartment has a worn feeling. It needs a new coat of paint and the fabric on all the furniture needs deep cleaning.
The location is probably the perfect location when you are visiting Venice. Dorsoduro is relatively quiet but close to everything. A more residential area. And the apartment sits right on a canal.