Mina is a very nice person, very helpful, quick to respond to questions, greets you personally and even gave us a box of buskers, as well as showing us where to find stuff on the map. The apartment was exactly as advertised. Everything in it is new. Super clean, very light and airy with a view across to Murano. Previous guests have said there's no WiFi, but Mina has now fixed this. It's an excellent place to stay.