Marco was extremely helpuful before we arrived to Venice, giving all the directions and arranging a late check in for us. Once we were there, Antonio was just as helpful, giving us directions, fixing an electrical problem in our flat, taking care of our luggage on the last day and calling us a driver to go to the airport. When it comes to the stay, our overall experience was good: the flat was really close to the bus station to go to Venice and located in an area that offers many restaurants, supermarket and shops. That being said, our flat was not the one in the pictures, it wasn't as good and well maintained as we expected. Since this is a residence building, they have many different flats and I guess the one you stay in will be random. The toillet seat area and shower were super small as well, but there are no pictures of that in the ad. Even so I would recommend it, it's a good value for money.