Alice was a great communicator and offered timely responses to all of my emailed inquiries. Her husband, Alon, met with us at the predetermined spot and walked us to the villa. He was very much the gentleman; assisting my mother-in-law with her luggage. Along the way he pointed out restaurant suggestions, the local bakery and supermarket. He also gave us detailed directions to the Rialto Market and the best way to get to Marco Polo Airport. The 1,000 year old Venetian home was beautiful. Very spacious and comfortable. We had just come off of a very busy 8 day tour of Italy and this was the perfect oasis in which to relax and live like the locals. I will recommend this villa to friends and family.