Great location--central but removed enough to be in a quiet and pleasant neighborhood. Quite clean--with the odd exception of the shower floor. Those are the +++. I had several e-mail exchanges with owners before arrival, all positive, decent reassuring. Night and day from contact during our stay, starting from arrival when he was "no longer aware" of our arrival time, and starting then and throughout, everything was our fault, in an inappropriate tone. Misled about internet, in that it only worked near the window in the kitchen, and the folding chairs at the table were too low to make any work practical (and almost any sitting). Apt. equipment is minimal when it works (he did replace the non-working coil burner), including a/c, one working outlet in kitchen, no broom we found to sweep after ourselves, bathroom window handle comes off so window doesn't open....Venice was still charming but I would not stay here again. I'm now thinking two stars may have been too many.