This loft apartment is lovely and unique. The location is excellent, away from the large tourist crowds but accessible to everything by foot (or boat). An extra bonus was we got a perfect view of the New Year's Eve fireworks from the kitchen window! The apartment is managed by a company, so we didn't meet Roberto but a colleague of his, Simon, who was very responsive and friendly (though seemed rather busy). A glitch was that the baby bed we had requested when booking had been overlooked, but we were provided one after a couple days. We should also mention that when we arrived we were told the loft area was not suitable for use despite the space being advertised as such. We ended up cleaning up the space to be able to use it, so if you are keen on having this space available I would double check. You need to be able to walk up several flights of steep stairs to reach this apartment - it being on the fourth floor, so I wouldn't recommend it to those with mobility issues. Otherwise, the apartment being brand new everything was in excellent condition, clean, quiet. We felt very much at home during our week-long stay.