After we arrived in the city, the host finally answered my repeated texts to let me know that there was an "issue" with the Airbnb website and that they had double booked. We had nowhere to stay at that point. Finally, after much back and forth, they split us up, sent some of us to a smaller place and paid for the hotel room for the rest of us. Angela was a sweetheart and very helpful. The situation was stressful for us, but ultimately the host found somewhere for us to stay. It was very inconvenient and uncomfortable for us, and I'm still not sure if the issue was with the host or Airbnb. Either way, next time I'll stay in a hotel