Paolo and Riccardo were very communicative before and throughout the stay. They helped us with recommendations and reservations for local food during our stay. The place is a 10minute walk away from the water taxi station and Riccardo was there to lead the way and check us in when we arrived. The place is has been renovated but it is an old building in Venice, so keep that in your expectations. Bathroom is big but the shower area was a little small. Overall the place is spacious and can fit a family comfortably. Beds were comfy and warm and we really appreciated the breakfast snacks.