My family and I have just returned from Venice, staying in this lovely apartment. Carlo replied very promptly to all my queries and messages right from my first enquiry, and was very helpful and friendly. Although we did not get to meet Carlo, he arranged for his cousin Susanna to meet us on arrival in Venice, and it was Susanna who I communicated with in the week before our reservation. Just like Carlo, she was very helpful and friendly. She helped us to make the trip from the airport to the apartment, making sure we had very clear directions, and came to meet us at the vaporetto stop near the apartment. She even helped us to carry our bags up the stairs when we arrived! She was also available by text during our stay, and gave us the information we needed about the vaporetti while we were there. The apartment is beautifully furnished, and full of interesting books and artwork. We all loved the verandah overlooking the canal, and the view from here was tranquil and very pleasant, watching the boats and gondolas pass by, and watching the swifts fly around in the early evening. There were six of us staying here and found the two bathrooms very convenient. Although it was very hot when we stayed here, the lack of air conditioning didn't really matter as the apartment is fairly cool, and there are two standing electric fans provided. The apartment is situated in a very quiet area, and there is a supermarket just at the end of the street, and two good restaurants very nearby. Just around the corner is the Campo dei Frari, with the magnificent Gothic Basilica, and many little cafes and places to eat. The location is perfect, and being only 5 minutes walk from St.Toma vaporetto stop which is fairly central to Venice, every district is easily reachable by walking and boat. Everyone in our group was very happy with the apartment, and I would highly recommend staying here.