THERE IS ABSOLUTELY NO LENIENCE TO THEIR CHECK IN OR CHECK OUT TIME! My bf and I ran from Venezia Santa Lucia train station to the apartment to make the 5pm check in (15 min run) and was less than 10 min late, yet still got charged €10. It’s stated in the rulebook but just keep in mind, if you’re going to be late, take your sweet time getting there because there’s no lenience.
We were also greeted by someone who was not Mario and spoke no English. She did not give us any recommendations for things to eat or do nearby, nor did she really care about helping us make the most out of our Venice trip. There weren’t any guidebooks in the apartment either.
OVERALL, this place is run by a company and they’ll treat you like it also. Mario was quick to respond and communicative but did not help us at all (he blamed previous guest for taking a wine opener and did not offer to bring us one) so we had to figure it out ourselves. They were washing the previous guest’s linens and towels while we checked in and the washung machine ran for another 2 hrs after that. There were dishes on the drying rack that looked washed by previous guests and just left there. Some plates in the cabinet were dirty eith pasta stains. We will not be staying here again if we come back to Venice. If it’s run by a company, I’d rather stay at a hotel.