We did not get the chance to meet Francesca but she was always very kind and fast to answer all our questions before and during our stay. We were met by Diego who was very helpful showing us around the appartment. We really enjoyed our 7 days in Venice. The appartment is very well located away from the touristic areas of the city and we really felt like we were living in Venice. We cooked almost every night, ate gelato as often as possible and were glad to come back "home" every night. If you like books, you will be happy to look at all the books in the appartment and maybe read one on the beach of the Lido! This was a very great experience! We recommand staying here without a doubt.