I found Nina to be very easy to communicate with and the check in process was great (her mother checked me in). For me, the flat was a little chilly (disclaimer: I am from Florida, so, I get a chill easily!) and sort of had a 'damp' smell to it. Perhaps this is something quite normal for Venice, I am not sure? It was extremely well located and directions from the airport to the flat were great. If you are looking for basic sleeping quarters from which to explore Venice, this studio is an affordable choice. Thanks!