Your pictures are inaccurate. No drapes on the bed just a bare wood frame. No glasses kettle, water, cups , all in the picture of the room. There is no where to put wash bags in the bathroom which have to go on the floor. and as happened to us, nowhere to hang clothes to dry when returning from heavy rainThe palazzo in your publicity is a Venetian government building, not your building at all. There is no mention of the many difficult stairs needed to access the front door and the light is inadequate and does not stay on long enough. It was upsetting to read that there were no longer glasses ‘because tourists broke them’.It was an advantage to be able to use the luggage store in the loggia but when we returned to check in later in the day, the coffee machine had no beans and was empty and there were no plastic cups. I had to go out and buy glasses. It appears that this flat is serviced by an agency which I assume accounts for the lack of any personal service and the fact I was sent a long email telling me what I needed to do with the keys and a threat that a 300 euro fine could be imposed if they were lost, supports this belief. As you know there are no keys just codes. Also I found the instructions about rubbish removal and it’s various means of disposal impertinent. It is difficult enough negotiating the stairs with luggage let alone carrying the rubbish which in my mind should be a ‘service’ issue.