Sadly we didn't get to see the airbnb because a pipe broke. We instead got a room in their hotel (hotel fontana) for the same price. This was no problem for us but the way we were told that we had to stay in the hotel was not okay. We were told that it was our lucky day because we got to stay at the hotel instead alltough it was a smaller room and just not what we booked. Instead of an apology they made it look like they did us a favour... They could have given us free brekafast or something at least.
I totally understand that things like a broken pipe can happen but the way they handeld it was disappointing.
Furthermore the breakfast and cleaning was allright but we didn't get new towels.