Fulvia is extremely nice and helpful. We arrived with acqua alta and she guided us from the station to the apartment with dry feet! All amenities you can imagine are provided, even wellies and umbrellas when needed.
Perfect place for long stays. We would not advise it for elderly people or with poor health. The place is very far from the center and wherever you go to or come back from, you have to cross 3 bridges and 2 flights of stairs before being home. Very, very tiring, especially with suitcases.