Giorgia and Michele were fantastic. My wife and I went to Venice to celebrate her birthday. In advance of the trip they were very responsive to any questions we had and provided us a tour guide worth of information on restaurants and travel tips. There was a problem with the air conditioner which they had just installed and it was very hot on the first two nights we stayed. They were both on vacation during our visit and their response time to work to get the unit fixed was lightening speed. Ultimately we did ask if we could leave two days earlier and receive a refund. They were very understanding and provided a refund. (Of course it would turn out that the next two nights were much cooler!) So even with two nights of bad sleep on my wifes birthday and having to change locations I would still give them a five out of five! You don't always meet decent people that do what's right even when they don't necessarily need to. Giorgia and Michele did. And I'm sure by this time the air conditioning unit is back in order so no other traveler will have to deal with that. Instead they'll just have wonderful hosts.

Thank you!