Paolo and Ricardo were absolutely wonderful to us! They met us nearby the apartment and helped us with our bags. They gave us information about Venice and provided us with a map. They had food and snacks waiting and were at our disposal throughout our stay. I text them several times and they always responded immediately. I can't say enough nice things about them. They helped us try to find other accommodations when we had to extend our stay due to our son needing an appendectomy. They even came to see our son in the hospital! The apartment was absolutely gorgeous with a wonderful canal view and small balcony. We wish we could have stayed longer.