Our hosts were very conscientious about responding promptly to all inquiries and keeping in touch with us while we were traveling. They gave us excellent advice as to the easiest way to get from where we arrived in Venice to the nearest boat stop to the flat. They met us at the stop and helped us with our luggage. They provided a gorgeous, large flat fully supplied with everything we could possibly need and lots of useful information about Venice. We didn't even have to shop for breakfast! It was wonderfully relaxing to have a beautiful, spacious, cool, and very quiet retreat after a hot and hectic day trying to see as many of the astonishing sights of Venice as possible. We are SO glad we didn't stay in a hotel after being among packs of tourists so much of the time.