Absolutely excellent experience!!! Martina was always easy to reach and promptly responded to any messages pre-trip. It was easy to arrange a meeting place with Mimi, the property manager. Mimi is full of energy and joy - she played tour guide as she walked us to the apartment, pointing out great restaurants along the way. She easily explained everything in the apartment and then left us to it. The apartment is exactly as represented in the photos, but is even better in person. It is full of light, but you can easily close the shutters to make the bedroom darker if you prefer for sleeping. We went to the fish/produce market one day and cooked dinner in, and had everything we needed in the kitchen - even a dishwasher, which was an unexpected bonus. The apartment was clean, well equipped (great shower, easy-to-use washing machine, strong Wi-Fi connection), beautifully furnished, and was in an absolutely perfect location. Whenever we are able to make it to Venice again, we wouldn't think of staying anywhere else. Huge thank you to Martina & Jacopo, and certainly to Mimi! Grazie mille!