We are five teachers and we booked the apartment in June because we wanted to visit Venice in October, which means 4 months later. Even though Sabrina sent us some information then and despite the fact that we have communicated a lot of times since then, no one has reminded us about where to get the keys all this time. We tried to contact Sabrina so many times the day we arrived. Our first call was from the airport and we attempted to find her on the phone over 10 times from different phone numbers. No one answered. When we arrived exhausted at the apartment , the keys were nowhere and we had to leave our luggage behind to reach the office. It took us 45 minutes to arrive and when we did so we had to tolerate her colleague’s rude behaviour.We spent one hour to get back to the apartment only to find out that it isn’t what we expected it to be. We have already taken photos in case you need them.No hot water in the one bathroom, lack of bin there, too, dirty bed cover and pillows. Too much noise at night and odour coming from the bathroom. My friend had to stay locked in the bathroom for 10 minutes due to a problem at the door’s lock.It’s the first time staying with Airbnb and we had to find the host ourselves instead the host waiting for us! Before our arrival the host always sends us an additional email with reminder of our reservation and information of our meeting point! That didn’t happen in our case.