Go to the lovely hotel around the corner, which is less expensive and much less hassle. We will next time.
The flat is in a great location. The bed is uncomfortable with a crack in the middle that we had to close 2 or 3 times a night, but in general the flat is ok.
The communication was disastrous.
The host complained that I never texted her our arrival dates to the number she provides on airbnb. Which I of course had done. She later saw these messages.Then, the host Ludovica told us that a Daniela would greet us, she gave us this number, when I texted this number I got no response, Ludovica now said that a Guilia would greet us and gave us another number. Guilia greeted us and brought us to the flat (for an extra 30 Euros in cash!). But Guila wouldn't take payment for the tourist taxes, because "that is Daniela's job, not mine. Daniela will be in touch tomorrow". Daniela never got in touch. On top of that Guila had forgotten to get our passport information and hounded us our first day while we were in exhibitions, eating, in professional meetings, etc, with text after text. We could take a picture of my partner's and send it via whatsapp, but mine was in the flat and we were out. I promised to send it when we returned to the flat, but she continued to hound us the entire day! Even asking me to go back to the flat to get it, which I had to refuse. I sent her my details per whatsapp and then a photo of the document as promised when we returned to the flat.
We texted Guila again on Monday about paying the tax before leaving, asking how much it was and how to pay it. We texted her 3 times and never got a response, although whatsapp showed the messages were read. We figured we'd pay from home. This was a problem that grew way out of proportion while we were at the airport trying to catch our plane and stressed enough, with Ludovica now saying we were lying, saying I "forgot" to pay them. This is not true and we were offended by this. In fact we tried 2 times to pay these taxes with no response from Guila or Daniela.
Ludovica got nastier and nastier even long after we had paid the tax. Unfortunately, Airbnb does not allow for me to send screenshots of the messages we sent. The host actually accused us of lying.
The flat is too expensive for what it offers. The bed is uncomfortable with a crack in the middle that we had to get up and close 2 or 3 times a night. There was only a very thin blanket on the bed and we had to search the flat high and low for a warmer one. And since all we did was sleep there, that was really the only thing besides the bathroom we wanted to enjoy. Like I said, it is not worth the price or the hassle. Go to the lovely hotel around the corner, which is less expensive and much nicer. We will next time.