I needed a same day booking and Paolo was able to accommodate me. He responded almost immediately and was very understanding to my current situation. I first started at a hotel near San Marco Sq. and the streets were so crowded I had to fight crowds coming in and out of the doors. Paolo's apt was the complete opposite and I was so thankful for that. The bedroom windows face a canal and a small bridge. In the morning you hear minimal tourists and the restaurant downstairs. At night there is complete silence and is very relaxing. The apartment is as picture. Clean and spacious. Be careful with the windows because you will let mosquitos in. The combination door lock was awesome since I didn't need one more thing to carry around when exploring all over Venice. Paolo sent Silvia to meet us at check in and I am so thankful he did. She was very knowledgeable and was to answer all of my questions. If you're lucky enough to chat with her please pick her brain and ask for all kinds of suggestions and don't forget to get the restaurant downstairs. It was truly amazing!