Our family had a wonderful Venetian experience! Michela, Monica's staff, took good care of us - she picked us up at the water bus station which is only about 5 minute walk from the flat, she checks on us after we settled in and also the following day on what else we need. She said that they will send anything we left behind. We liked the Venetian architecture and style of the interiors, the flat has great features and amenities like towel warmer; big, tall windows showing a great view of the alley; glass chandeliers. It is in great location - everything's walking distance including San Marco, grocery, shopping, fresh market. A starter supply for breakfast, snacks, fruits, tea, coffee, water and even cocktail drinks. Michela was considerate on our check out time since we have to purchase something before leaving. Overall, the flat has a welcoming feel to it. We were escorted back to the water bus station feeling very happy with our home away from home! We will certainly recommend this flat to enjoy Venice inside and out.