Based on the apartment alone, my review would have been 5+ stars: beautiful, clean, comfortable, well-located.
The issues were with check-in and communications with the host. The only instructions given were a code to the door on the street and that keys are in “a postal drawer” inside. There was no mention that there were actually two apartments inside. So, when we got inside the outside door with the code, my husband and I looked everywhere for a postal drawer with keys. Finding none, we opened the only unlocked door at the top of the stairs and startled another couple who had rented the place who were actually undressed at the time. They had no idea what we were talking about when I told them I rented a room and the host said the keys would be in a postal drawer. I left to go look for a hotel and my husband overheard them call the host on the phone. Soon after the couple came out with our keys to the other door. When I asked the host about the check in issues when we finally got in, at first she pretended not to know what I was talking about and told me I got in so I must have found the keys where she left them. I responded that we overheard her on the phone with the other couple. Again she told me she gave me all the information and I have to learn to read better. If we hadn’t have walked in on the naked couple, if they had been out or asleep or the door locked, we wouldn’t have had anywhere to stay at all that night and were completely exhausted from traveling. Let alone they could have reacted violently. I was very upset after this encounter and being gaslighted by the host.
Final note is that the cleaning crew came before check out time and asked us to get our bags off the bed so they could change the sheets. So that was also not a good aspect of the stay.