Xenia emailed 3 days in advance to ask what time we expected to arrive in Venice at the train station. She advised us which vaporetto to take and met us at the stop to walk us to her place. She brought her friend, Maria, to advise us on the best museums because we had told her we were particularly interested in Italian art. This is the best service we have experienced from an air b&b hostess. We felt very well received.