Frisan's communication was poor und unprofessional. A week before our arrival we send through our arrival details and asked for directions. We did not here from him once until hours before our check in at which point we were already in Venice. We never met him, the cleaning lady let us in. The place itself was great: clean (it gets cleaned professionally at extra cost), modern and has everything you need. Location is central however on the opposite side of the island to train/bus terminal. Overall we enjoyed our stay.