Giancarlo was incredibly responsive leading up to check-in and throughout our short stay! Messages were always answered within minutes and I can’t thank him enough for giving us directions on where to go and how to get there because Venice can be so confusing to navigate. The wi-for wasn’t connected when we checked in, but I unplugged and restarted the router and it was back up and running in no time. The bathroom was incredibly clean and we loved the “waterfall” shower head. One thing to note is that we didn’t see any A/C unit available (it was a listed amenity when we booked) but opening the windows at night cooled off the apartment just fine. Thank you for hosting us!