Our experience was excellent! Olivier was a great host and kept in touch with us before our arrival. He answered any questions we had, helped with transportation from the train station and helped with restaurant recommendations. Olivier was out of town on the day of our arrival and told us Alessandro would be meeting us. Alessandro was fantastic, showed us around the apartment and booked our water taxi back to the train station. The apartment was perfect. It looks just like the photos, actually better in person. It's very clean, modern, spacious and in an excellent and safe location right near a great cafe and meat/cheese shop. It's a lovely 10 minute walk to St. Mark's Square and away from all the tourists crowded along the main waterfront. There is a small food market and fresh fruit/vegetable stand nearby and a candy store as well! We are a family of 5 with 2 teens and a 9 year old and all of us loved this apartment. We stayed in 4 and 5 star hotels as we travelled the rest of Italy and this was just as nice and much more spacious. Olivier left us a bottle of prosecco and pasta and sauce, which our son cooked upon our arrival. The apartment is very comfortable. The only thing you need to bring is shampoo. We would definitely recommend this apartment and stay there again next time we go to Venice.