Wow. What a great experience. Though we never met Francesca, we had quite a few conversations with Emmanuela who was an absolute dear. She was very thorough and extremely helpful with the check in/out process and had lots of great advice for dining. We loved the tennis court and used it frequently. The apartment itself was spotless!! And beautiful. Very well maintained. Can't say enough about our stay. Will definitely stay here again if ever back in Venice!!