Patrizia and her husband, Carlo, saved our Venice trip! I miscommunicated our check-in timing (turning our arrival time from 11:55am to 11:55pm), but Carlo was still very kind and allowed us to check-in at 7pm. We are very grateful for the early check-in! Communication was excellent -very swift and very clear. The location is great, you don't have to take any water taxis or cross any bridges if you come via train (it's about 5-10min walk - with luggage -from Venezia S. Lucia). We felt safe and secure during our stay. The kitchen has everything you might need! Thank you so much!