The location, right in the heart of Venice between Rialto and San Marco, is fabulous. The apartment is not fancy but is functional, nice to have clothes washer available. There are 88 steep steps to get to the apartment from the street and there is no lift, so not suitable for someone that stairs are a problem. Also, there is no air conditioning, just some fans, in the apartment and it was quite hot in July, made sleeping difficult. I think the value is in the location, this isn't a place that you pick to hang out in during the day, it's a good base for getting out to see Venice. I didn't get to meet Sara, only stayed one night, but she was very good with communication and the housekeeper was there to give us the keys when we checked in.