It is soooooo bad! The bed collapsed during our sleep. I contacted Eugenia for the whole day, from early morning to late night. She replied every slow and did not even send one person to check, no mention fixing! We had no choice but sleep on sofa for the night. It is the worst experience I ever have. If it was a small issue, I even would not bother the landlord. It is the bed! We cannot sleep at all. But the landlord is so irresponsible!