Michela was wonderful! She accommodated my family and I who only spoke English, and waited patiently to guide us to the apartment when we arrived late off the water taxi. She showed us a supermarket, good places to eat and good gelato around our apartment. The location of the apartment was wonderful, right next to Santa Margarita Square and the Grand Canal. The apartment was adorable; a cute loft, bedroom, living room, kitchen, bathroom and couch that can be used as a bed. There was good wi-fi and a whole book on everything you could ever want to know about the apartment and the surrounding area. There was a nice washer and drying rack and there was a well-equipped kitchen for anything you would need. She left us fresh fruit for the morning, bottles of juice and water and all the ingredients to make spaghetti at home that night. Michela showed us everything we needed to know about the house, and she told us we could call or text with any questions or if we needed help. When we left a book, she texted and offered to ship it to us, which we really appreciated. Overall we had a wonderful time in Venice and Michela and the lovely apartment made us feel welcome and at home.