Marcello went above and beyond the call of duty when he met us at our train and helped us with our luggage as we walked back to the house we had rented. He had stocked the refrigerator with juice and milk, and had croissants there for us. He checked in on us within a few days to see if we needed anything and if all was well. The apartment is wonderful - large and light, with added bonuses that we hadn't anticipated, including an iron and a hair dryer in addition to the listed washing machine. The location is fabulous - right off of a vaporetto stop, and in a rather residential area so it was very quiet, but also within steps of a bakery, a tobacco shop where we bought vaporetto tickets, and a wonderful restaurant (which Marcello recommended, along with some others, one of which we tried and found it to be a very good experience). The bed was comfortable, the towels plentiful, and the kitchen fully outfitted. I would certainly stay here again, if he's still renting it out when we come back to Venice.