Be careful! I rented this apartment for myself and my parents to spend four days in Venice. It was all right, while on the trip I received some rude messages from a person who was not FRIEND, saying that maybe we would not have our stay guaranteed because I did not respond to an email ten days ago. I found it strange since the message left by MARCO on the AIRBNB website said that he would contact, but no new messages were sent. We were traveling in a strange country and our cell phone was not working because we prefer not to have a phone during the holidays. That was a problem, the person who did not identify was aggressive and offensive and told us that that way we could not use the apartment. I also said that I would seek help from the AIRBNB Service Center, and in response the person told us that this did not matter to them, because they were a big company and complaints would not make a difference. This really worried us and we figured no one would show up to check in. We came to find another place to stay, since we were no longer sure if the person would actually show up to give us the keys. At the appointed time and time a woman appeared and handed us the trim.The apartment was good, as shown on the website. There were lots of stairs. The location is good. However, the concern caused by the host before the check in ended up making the rental WELL unpleasant. I do not recommend!