Simply perfect! Paolo & Riccardo were the most gracious hosts. As others have reviewed they were in constant contact & easily accessed. They also left a lovely breakfast for us. We had some scheduling mishaps & they were incredibly helpful. We were scheduled to arrive before the check-in time & they offered to allow us to bring our luggage to drop-off before check-in. However, on the day of our travel, our flights were cancelled & rescheduled by the airline, so instead we arrived much past check-in at nearly 1am. They still came to meet us at the water-taxi & carried our bags to the apartment!! I fully expected (& would have understood) if they were not able to meet us. They went above and beyond & we were so appreciative! My husband & I were traveling with our 9 year old son and they ended a very stressful travel day with a beautiful, clean & convenient home for us for the night (with a gorgeous terrace!). Amazing!!