Valentina and her family were great about keeping in touch with us as we were on our way to Venice. We had to deal with a number of train delays and they were very responsive and understanding. The late check-in fee is a bit annoying, but it is clearly outlined in the description and we expected to pay it. The apartment itself is very spacious and beautiful. It is very nice being right on the canal although the boats driving by at nighttime can be a bit loud with the windows open. The mosquito net over the bed is a great touch! It is also very nice being right next to the Fondamenta Nuove vaparetto stop.