Our phone did not work when we arrived, so we called from a neighbor's phone close to the apartment much later than expected. Carla had been waiting for us and worrying because we were late. She came to find us and walked us to the apartment. She was very friendly and helpful and spent much time explaining where everything was located as we marked it on the map. She showed us how everything worked in the apartment . The apartment was lovely - - exactly as pictured and described! The kitchen was well-equipped and we had a hot breakfast there each day before exploring Venice. The grocery store and bakery were within easy walking distance as were restaurants and the lively Santa Margherita Square! This was a wonderful experience for us and our two grandchildren and they enjoyed their own room and bathroom. The location was convenient to the canals and vappareto stops and to all sites in Venice. Neighbors were friendly and helpful. Many were young college students. We would highly recommend this apartment and happily stay there again! Chaio!