The host is not very pleasant. The internet did not work which happens sometimes. I contacted the check-in assistant because this was a working holiday for me and she never responded. After the second day, I messaged the host directly and his responses were rude and unkind. For instance, he said that the check-in assistant would come to fix the problem after 2 pm the following day. When I asked whether he could give me a more specific time frame like bet 2-4 etc., his response was 'go out and enjoy Venice'. I found this statement extremely rude because I had work to do. I ended up having to contact Airbnb. Airbnb then informed him he needed to have the issue resolved within 3 hours or they would cancel the booking. He immediately messaged me and told me it's ok to cancel the booking. I found another place and checked out. I am aware that sometimes things do happen that a host cannot predict; however, Airbnb is a service industry and this host failed to take care of a fairly minor issue and additionally was rude and unkind in his responses. The location was very good but the service was very poor. I would not recommend or stay here ever again.