Giovanni gave us a warm welcome when we arrived. He offered us water and gave us a map of Venice, and answered all of our questions. Sara and Giovanni provided extensive information on what to do during our stay in Venice and where to eat. We were able to store our luggage on the last day until we were ready to catch our boat to the airport. We did have a little trouble getting the door at the top of the stairs open. Great location, close to Rialto bridge.