Pietro met us at the bus station to take us to his place, which is extremely helpful to a first time visitor to Venice. He helped carry our bags too! The apartment is clean and comfortable in a great location to walk to everything. He had written instructions for appliances, tv, etc as well as guide books, etc. Pietro was also able to recommend some specifics that we asked and get us set up for the trip back to the airport. He met us out for a drink on the second day just to check on us and was extremely accessible.