My family stayed for 1 night and the home was nicely stowed away from the tourist area but was a bit of a walk from the train station, which was fine since we were able to see the views of beautiful Venice as we walked. We didn't meet Massimo in person but he stayed in contact with us. He kept in contact prior to me booking the place which was definitely nice to make sure my questions were answered . The apartment itself was spacious, enough beds for all 5 of us. There were many spiders inside the home but this may be due to the hot weather and the home being near water and the courtyard in the back- I personally have intense fear of spiders. However, Massimo was nice enough to keep the windows closed prior to our arrival in order to keep mosquitoes out. The area seemed generally safe as there were also tourists staying in the apartments next to us. We heard heavy banging on our door and ringing of the bell during late at night and contacted Massimo but it could have been someone at the wrong door. The AC worked well and the wifi was enough to get by.