We really enjoyed this cozy apartment in Venice and had everything we needed. However, host was supposed to come meet us at checkout (which was at 9am.. pretty early) to take us to his home where we could store our bags until later that afternoon when we would leave Venice. Instead, he never showed up even after we messaged him multiple times on Airbnb. A friend of his came to the apartment to clean, we assume. He didn’t speak any English and we tried to communicate that Marcello was going to meet us and help with the bags. He led us to a storage place (broom closet in the bottom floor of a building) for our baggage, when we thought he was taking us directly to the host. The whole thing felt a little strange, especially not being able to speak the same language. When we picked up our luggage, he charged us 10 Euro. The host did not reply until 12 hours later when we were already in a new city.