The apartment was very well located, close to many sites in Venice and the instructions sent by the host were perfect. We were greeted by a lovely woman who showed us the apartment and made us feel welcome.
The apartment was somewhat disappointing. It was gloomy and felt as though no one cared for it. The couch cover was worn and should be replaced. The bed pillows were stiff and uncomfortable. The toilet ran and ran after flushing it and we turned the valve ourselves. It needs to be repaired. Our biggest issue was that there was no hook to hang the handheld shower head on. If you want to take a shower, instead of a bath, you have to hold the shower head the whole time. And there was no bath soap -- thankfully, we brought some from home.