Communication with Silvia was easy, timely and helpful. She and Manuel picked us up at the water taxi station and helped us kindly with our luggage. The apartment is in a fantastic , very central location and gives a "real Venice feeling" with its canal view. Description is accurate and Silvia decorated and furnished it beautifully. The beds were excellent - not always a given. Silvia was very helpful and nice, giving us valuable recommendations. The check-in, however, was taking too much time, and the directions of how to use things were a bit over the top so that we did not really feel at home. All in all a stay can be recommended, but given the price above aspects could be improved, as well as the management of the garbage, which should not be a guests worry.