We just returned from a three week trip and the first two weeks were in Italy at four different Airbnb's. All four had 5-star ratings but in reality ONLY Andrea's place should have been rated 5-stars.
He met us at the boat and took our luggage and led us to the property. He gave us a good tour of the property amenities and features - including a pot to make American coffee! Those of you who are not Expresso fans - you will appreciate this thoughtful addition. There was also items in the refrigerator and provisions for breakfast, along with shampoo, etc., which other hosts did not supply.
We needed to exchange some money and were interested in a market and he took the time to walk us to both of these locations.
We had one little hick-up at the property - no real big deal - and not only did he make it right immediately he refunded some of our money for the inconvenience - which was not expected.
The property is newly renovated, tastefully decorated with comfortable furniture. The only location of our four to have BOTH a washer AND DRYER. Others only had a washer and cloths line - which is fine if you have the time and it doesn't rain. We had rain at two of the four locations.
Andrea provided some suggested restaurants and he did not steer us wrong - the meals were great at the two of the three places we went to.
When it was time to check out he made sure we had our tickets for the boat to the airport and came to gather our luggage and led us right to the location to pick up the transportation. This may sound like a little handholding but for those of you who have ventured through Venice, you can appreciate how confusing the street/alley system can be and the lack of good wayfinding can make what appears to be a simple walk a hell like maze even using Google voice directions.
He was by far the best host we had with the best property. I would not hesitate to return.