Mario was very responsive and gave very detailed instructions on how to find the apartment, what the amenities were, and what to do. Link up was very easy. Mario's colleague, Paulo met us under the Clock in San Marco square. He led us to the apartment (no more than a minute walk) and gave us detailed instructions on how to use the AC, washer, t.v., wifi, etc. The apartment looks exactly like the pictures provided. Everything was very clean and modern. Plenty of towels were provided. All in all, we were very happy with the location and apartment. Be aware that the apartment is right next to the square, so there is noise late into the night. Nothing that bothered us or our two year old son, but something to note if absolute silence is a must. The location allowed for ease of travel throughout Venice and helped you find your apartment at night (just go to the Square!). Paulo was very responsive to our needs during our stay. We were very happy with our stay and will go back if we can.