Check in was a disaster. Texts from Arianna, which I responded to. Whats App from Camilla, which I don’t use. Camilla called at our arrival time and said she would be late but no idea how late. Not even a ballpark.
We waited 1.5 hours in the rain with our luggage.
Camilla said it was my fault because I didn’t text her but I had been texting Arianna. How many different people do I need to text for a simple check in? She just didn’t want to take any ownership. Considered just booking a hotel but didn’t want to argue for cancelation even though they wouldn’t let us into the property. Absolutely zero customer service. This team obviously has a lot of rentals and can’t handle it. Place was fine, but won’t rent again. Way to ruin our first night in magical Venice…