Okay, so listen up. We stay at dozens of Airbnb's and evaluate customer service, hospitality and hotels as a profession. If you read nothing else, know this is one of, if not the best value Airbnb in Venice for under $100 a night. The only thing youre not getting is the perfect location but quite honestly we enjoyed the bus trips in so we could plan things, and the trip back so we could wind down and relax.
Luca gave us one of the best customer services experiences we have had the pleasure of having ever. We booked an entire year in advance and still got immediate greeting and general information and a note he'd be in touch when we got closer to the dates. He offered shuttle service at half to 1/3 the price of using a Taxi which everyone in our group took advantage of.
During the ride he gave us information about the entire area we drove through including shop recommendations. Every place he recommended was delicious. The pizza place near his house is the best priced and tasting pie you will find in all of Venice. Only $4 for a whole effing pie! (more for fancier pies).
He then gave a full tour of the property and demonstrated how to use everything so we knew and then gave a google streets tour of some of the top attractions and things to see in the area on his phone. Very in depth and incredibly useful.
Throughout our stay we had an issue with a drain not working the best. We made it known it wasn't something he had to fix for us but would need to be done before the next guests. He came out when we said we would be out, fixed it, emptied the trash so we didn't have to, and fixed his blinds that a member of our group was having issues with. We hadn't even mentioned the blinds issue!
Luca is definitely one of our favorite hosts we have ever had. He takes his role as your host seriously, his property is about 15-30 minutes from venezia depending on stops, and his customer service is on par with a 5 star hotel concierge. He's not gonna wash your underwear, but anything reasonable he's got your back.
There was nothing negative worth noting other than if youre a light sleeper you may wanna keep the blinds and windows closed as this is a residential area with people who live and work nearby and you will get the usual noises one would expect in that environment.
Luca, you are a class act. I'm a superhost too and I think your customer service is better than mine. :P I picked up a few things to learn from you during our stay that we will be doing at our own Airbnb in Chicago.
If youre considering this property as a guest, take it before someone else does. You wont be disappointed.