The location is amazing. The layout of the apartment is excellent ---- but the maintenance and management of this high end rental was appalling.
1 The apartment was not clean. The kitchen was dirty. There were 'blood' stains on the comforter, the bed cover had stains that seemed sexually related and there was a large hole in the mattress with stuffing hanging out. It was appalling.
2 The air conditioning in main bedroom was non functioning and had clearly not been working before we arrived. (The unit was unplugged, there was a panel on the floor to the side of the room and and there was a bowl to collect water under the machine). It remained that way for the duration of the stay. I was required to get up twice each night to drain the unit in order to get some cooling as well as during the day when we were in the apartment.
3 The A/C units in 3 other bedrooms were not working for 2 nights. Some of the units were on a timer and went off which we were not warned about
4 We got stuck in elevator TWICE-- The first was when we entered the building with Selena but she reassured us that it was operable. The second time was when the office should have responded at 6:30 in the evening but didn't and the person who answered the emergency call button did not speak English. It was terrifying!
5 The elevator was out of service the last few days and on departure, all baggage for 8 people had to be carried down 5 lights of stairs. Eight of us, including young children had had to walk up and down 5 flights of stairs each day multiple times. My wife and I are in our late 70's and this was taxing, to say the least. All this is documented in several messages daily through whatsapp. (Annaluce, Stefano, Alessia) The place was poorly maintained and the management of problems was totally inadequate.
We feel the apartment, while enormous and lovely, was terribly misrepresented and the time spent trying to get the a/c fixed, the stained bedding changed, the elevator fixed, etc took far too much time and caused constant distress. There was not a single night when we didn't have to get up once or twice a night to unplug the a/c, drain the machine, empty the water bowl, rest the machine and restart it and hope it held thru the rest of the night. We were not able to sleep thru the night for a single night out of the 6 nights we were in the apartment in order to manage the a/c.
This is beyond unacceptable ........