Donato is a great host. When we got there we had a little trouble finding the place, Donato answered our call right away and met us at the door. He walked us through the apartment, told us how to get to Venice and where to get our bus ticket. He also offered to let us leave our bags locked away after check out time if we wanted to go explore more, we did not end up doing this but it was a great option. There was juice and snacks on the table for us which was a nice touch especially since we had been traveling on a train all day.