Andrea was friendly and adapted easily to the needs of our stay. Including our later than expected arrival time. He met us with a smile and even assisted us with our luggage. He took time to walk us through the entire apartment and provided us with a map detailing how to get to the major sights in Venice and the local grocery store. He also provided us with multiple restaurant recommendations. Our family of 4 adults and 2 kids thoroughly enjoyed this apartment and would absolutely use it again.