ABSOLUTE NIGHTMARE! Check-in was a mess - he didn't even say the apartment number. Had to guess with the keys. Accidentally left the keys inside. He completely overstated the cost for him to come to deliver one (he had no backup plan for this). We drove to meet someone 20 minutes and they gave us the wrong key. Couldn't get inside after trying for an hour, it was then 2 AM and we were stranded on the streets of Venice with nowhere to go. Luckily finally found a hotel that would take us. Terrible host, poor and rude communication, and not helpful at all.