Overall our experience here was ok. Pros: apartment is in a GREAT location, close to lots of things and easy for transportation.
Also there is a lot of room, I was traveling with a group of friends and there were bathrooms and bedrooms for everyone.
Check in was simple. Communication with the team was timely and when we had issues we got responses quickly.
Cons: Home was listed as air conditioned, but in Venice AC isn’t available year round and has to be turned on by a plumber and electrician. AC was not on when we arrived and the apartment was VERY hot. While we were able to reach out to Bertolis team and got a response that night, they weren’t able to get the AC turned on the next day. As a result we passed a very uncomfortable night, there were no fans available, and while there were windows in every room, there are no screens and we gotten eaten alive by mosquitoes.
WiFi is very disappointing, getting signed on using the Facebook method is difficult. Also, once you are signed on it signs you off very frequently, even when you are still using the phone. Then you have to go all the way back through sign-in again.
Pictures make the place look more new and clean than it is, and also like there is more living space. Basically it is a long hallway with 4 bedrooms, a bathroom and a kitchen off of it. This isn’t necessarily bad, but there’s no real communal space if you are wanting that.