Caroline was lovely to interact with right from the beginning and very responsive. She made us feel very welcome upon our arrival and picked us up at the bus stop. We also appreciated her recommendations in terms of the best way to travel, get around Venice and restaurant options. The location of the apartment was great (very close to the water bus station, train & bus stations and grocery store) and served as a great home base as we explored Venice. The apartment itself was very nice, clean and well appointed - loved all of the little touches! Definitely recommend!