I was happily surprised to be met at the train station and escorted to the apartment. I've used Airbnb quite a bit and not found that extra. Since I've been to Venice once before and know how easy it is to get lost, I was so happy to see Luisa's daughter there to greet us.
The apartment was excellent with everything we needed, including laundry soap and clothes lines! They provided special drinks as an extra which we really loved.
We love Venice and plan to come back one day! Definitely would book this again.