Roberto was really helpful and quick to respond to any questions both before and during our stay. He left us a brilliant map of the city with fantastic walks, tips on where to eat, what to see and where to end a walk after dinner to see the twinkling lights of the city. We were greeted with ice cold water and a lovely bottle of wine, he showed us around the apartment and explained how everything worked. Roberto also helped us get to the apartment quickly when we arrived, which is not always easy to do as Venice is like a maze! The apartment was spotlessly clean, lots of space, and very central.