"while the feedback of others on the website is very good. For me it wasn't.. I didn't even stay there and had to change the accommodation".
A disappointing experience.
We initially booked this apartment on the understanding that we could check in early with our 2 young children. The initial agreement had been for a 1 o’clock check in. 15 hours before our flight was due to depart we got an email to say that they “are not a hotel” and cannot facilitate early check in. We took it a face value and arrived in Venice.
We made our way with 2 children to the apartment to find no key and no instructions. We emailed the host to emailed instructions for the key location- the key box was empty- at this stage we again contacted the host to say we were still unable to access the apartment. He offered multiple excuses as to why the cleaner may have taken the key or she got stuck in traffic and didn't arrive at all ?!? Imagine the inconvenience of having a 12 month old and 4 year old stand in an alleyway in Venice after 7hours of travel with no where to go for shelter. Eventually the host told us the cleaner was coming back with the key and the apartment would be ready at 4 pm- we walked with all our bags and children to a restaurant and waited. after making our way back we found yet again the door closed no key and no cleaner. Another 30mins of waiting the cleaner eventually showed up with cigarette in hand bearly acknowledged our presence and let us in. The apartment was in no fit state! The smell was rancid the beds were tossed after previous occupants. She spoke Italian and translated that it would take an hour to clean. This was completely unacceptable.
We had booked this place 3 weeks in advance.
Here I had to cancel the booking and get another accommodation where I can find some respect