Marina was very polite and friendly and she met us at the waterbus stop for a late check in. Communication was a bit of a challenge due to my not speaking Italian and Marina speaks a little english. The apartment was nice and clean and looked just like the photos. Even though I've read that is becoming more common, I wasn't expecting her request to make copies of our passports and that made me a little uncomfortable. All in all our stay was fine and location was great, but I likely would not stay here again.