Our host (not Eleonora) is not speaking English very well and it created a misunderstanding between us. We were supposed to go one last time in Venize the day we left and before leaving we explain what we were going to do. Few times after, we were in Venize and he called to ask us to come back because we did not let the key. We explain that we did not understand this and we propose to come back immediatly. He answer that it was too late because the cleaning lady has to come back (because our room was closed). He told us that he will have to charge another night that we can pay by cash (AirBnB forbid this). When we came back at the appartment around 1 pm, we saw him going to the appartment and we join him at the front door and found it closed with the key inside. We try to call him, to knock,... but no answer despite the fact he was there. At 2 pm, after 40 minutes of knocking) he opened the door. We are very sad of this behaviour despite the house was nice and the location also.