Sabrina herself was very nice. This isn't her house, she just works for the owner. However we were extremely disappointed with the unit. I has missed that fact that there was no living room, it's not really a true apartment or house. Just a kitchen table and chairs with bedrooms and a bathroom on either side. The biggest problem was the beds. They did not have actual mattresses on them. It was more like a 3-4 inch foam pad you would take camping. She defended that they were purchased for beds from IKEA. However, while they might make a suitable bed for a 30lb child, they are not suitable mattresses for adults! Our hips touched the wood of the bed frame every time we rolled over. It was the worst nights sleep ever! I was ready to leave after the first night, but my husband didn't want to loose a whole day in Venice, so we sucked it up. He put the extra twin pad from the 2nd bedroom under my side of the bed, which made it to soft. The mosquito and these other little black bugs were soooo bad!! We couldn't have the windows open at all! It was hot and stuffy, we had to point the fans on us all night. Location was okay not great. I think the proximity to a small canal is what made the bugs so bad. They should not be able to say they have wi-fi, it hardly worked. The lame excuse of its hard to have good wi-fi in Venice, is crap. Every coffee bar and restaurant in the area seem to have perfectly good and strong wi-fi. And the shower is the tiniest little wedge of a shower possible. And the tile bathroom floor is so slick, if they are wet at all, you can even slip with your shoes on! Also there was one tv that didn't work at all.