Rosella was amazing. We just loved her. Even though there was a language barrier, she uses a tablet to translate. She is so welcoming, sweet and patient. One of our flights was cancelled and our luggage was lost and she was so helpful and patient. She had Prosecco, fruit, juice, cookies and a special gift when we arrived. She spent some time proudly showing us around the apartment. It was a darling apartment. So perfectly Venice/Italy. Exactly was I was hoping for. Conveniently located at Fondemente Nova ferry stop. Make sure you are ready to get off right after Murano stop (the first F.Nova stop). They do not stop long and you have to know when to get off. We missed the stop. We just got off the next one and walked. Though, it might be easier since you don’t have to climb the bridge from the other stop. It’s really the same distance without the bridge. She gave us great suggestions for places to see. Coming off of her street facing the water, the first restaurant on the water to the left was really good. We went there twice. My luggage arrived on Saturday. The airport communicated with her the whole time and she had to communicate with us. So sorry Rosella. They finally left my stuff in a pizzaria down the street which we were not too happy about. If you lose your luggage, tell them to communicate with you so you don’t have to have a chain of messages. My husband’s luggage arrived right before our cruise set sail. Even though we checked out, Rosella still helped us and showed concern for our dilemma. We loved her. What a lovely lady. We are just so sorry for burdening her. I would definitely stay there again. Just start walking and get lost in Venice. We just wandered, ate, drank and enjoyed this beautiful city. And coming back to a safe, lovely apartment with the comforts of home. I love the coffee maker! I bought one when I was there. Thank you Rosella. We will never forget you.