Anna was very helpful, I should say first. I got lost trying to find her apartment and she came and found me and saved me (Venice is easy to get lost in). The apartment was very clean and just as it was in the pictures, it's a large room and large bed. Excellent location. Anna was also very quick to respond to any questions I ever had to text her. It was a positive experience. Also, the tour guide packet of information she made for me saved my trip because I forgot to bring my itinerary.