Before making the reservation I mentioned to Justine that I have 2 suitcases with me, 1 large and 1 medium suitcases, also I mentioned few times that's it's my first trip to Venice. 10days prior arriving I asked what's the best way to the apartment. Few days later Justine replied that the waterbus will get me to Rialto and then it's a 5min walk. That definitely was Not a 5min walk! She failed to mentioned that to get to the apartment there are 3 bridges with substantial stairs going up and going down, I was shocked. With my 2 heavy suitcases and only me 1 person I was having a really hard time. The first bridge was 25steps up and 25steps down. 2nd bridge is 15 steps up and 15 steps down and the 3rd bridge is 11steps up and 11 steps down. I have to carry all the 2 suitcases plus laptop bag myself. I actually pulled and injured my shoulder because of this, it was terrible. I wish Justine would have warned me knowing that it's my first trip to Venice. It's no fun traveling with an injured shoulder.