It was very bad from the start. We told the host we will be arriving approximately at 12.45 pm. However, we were 15 minutes late because had to walk a bit to find the apartment. When we arrived, there was no one. So we tried to contact the host through phone. After trying for so long he finally picked up told me, he left because were not there. He should have at least dropped a message on Airbnb but he did not. Then he told us he will come to give us the at 2pm. So we had wait outside for 1 hour. When we entered the house it was not cleaned. He was giving excuses and told us cleaning lady will arrive within 30 minutes. But the cleaning lady did not showed up for another 1 hour. So we could not use beds. It says breakfast is included. There were some croissants, but when we ask is there any milk he said milk get spoiled so no. Very weird. Oh also this apartment is in the 4th of 5th floor and there is no elevator. I can't believe how the host asked us to give 5 starts after offering horrible service!