Chahida's apartment is in the heart of Venice and it is located on a quiet street in one of the most beautiful cities on the planet. Arriving at the apartment was easy and swift. Despite the fact that our flights had been changed and canceled more than once, Chahida/Carmen was there waiting for us at 9pm patiently. The check-in process was human and friendly, and it was a beautiful beginning to our stay. My mother had a health problem and Carmen accompanied my mother to the pharmacy, it was a very heart-warming experience. Regarding the apartment, besides the tranquility, the size. It was fantastic for 3 people, but more could have fit. The space of the apartment was fantastic, the air conditioning for the hot summer was fantastic as well. The wifi worked perfectly. We really enjoyed eating at home and the kitchen ammenities were fantastic. The welcome treats/cookies and free coffee, tea and water were outstanding. The beds were lovely and comfortable as well as the sofa bed, and the bathroom was spacious and isolated from the rest of the house, so it provided a ton of privacy. We have no complaints and are dying to come back to Venice to repeat.