I am so impressed with Nikita. He was very quick to respond to all of my needs. I originally booked his place for three days. Changed my plans to two days at the very last minute. And he immediately refunded me for the one day that we were not going to stay. Then unfortunately while we were in Barcelona my foot, Which I had just recently had surgery on, was extremely swollen and painful. I ended up having to leave early from Barcelona to fly back to the states. I informed Nikita of us and he was very responsive and very happyTo come to a very fair resolution regarding a refund. Although I never actually ended up staying at his place, I can tell you for sure that he is very kind and accommodating. If I ever go to Venice I will be re-booking with Nikita.