Our stay in Chiara's apartment was perfect. Giovanni met us down by the waterbus and led us through the streets of Venice to the apartment. He provided us with all of the necessary information and was very kind. The location was perfect and the apartment had all of the necessary amenities. Chiara and Giovanni were very responsive. The constant and quick communication was greatly appreciated before our arrival and during our trip. The only surprise was the shower. I did not take notice of it in the pictures, but there is a tub with a hand-held shower nozzle, so no stand up shower. That was a little unexpected and tickry, but we made it work. It would definitely be hard for people over 70-75 to use. Overall, we very much enjoyed staying at this apartment!