Chiara was wonderful -- very easy to communicate with beforehand, responsive, warm and friendly. She met us at the nearest boat stop to walk us to the apartment and, once we arrived, gave us a map and some guidebooks and flagged some restaurants and sites for us. The apartment was cute, right over a little canal and close to some touristy areas but tucked away from the main squares. The shower situation was a bathtub with a handheld showerhead, which was an entertaining experience, but we made do and there was shampoo and body wash (which it turns out is NOT a given in Italy -- but Chiara provided it!). Overall a lovely stay!