Elena was great and the flat was fantastic! It had everything we needed for a worry free weekend. When we locked ourselves out of the flat (our fault!) we called Elena and she set up a locksmith for us that arrived within a few hours. The location was excellent...far enough away from the tourists and close enough to walk everywhere we wanted to go. It rained like crazy and flooded all around our area but there were zero issues with flooding in the house. I would also recommend having Elena walk you to the flat as it could be a challenge on your own.