We booked this apartment mainly because the location looked amazing, and also because it really did look like the most spacious and generally ‘nice’ of them all. When we arrived, check in was very easy with the check in manager meeting us at the waterbus stop. The apartment is in a secure location just off the water bus stop. It’s up 4 levels, so be prepared for the stairs! It wasn’t an issue for us, but something to note. The apartment when we first walked in seemed a lot smaller than imagined, but it was suitable for the 3 nights - I just wish the photos had reflected this a little better. The bedroom was a decent size and seemed clean which is one of the first things I look for. The bathroom I felt was a little grotty, and could use some freshening up. The kitchen was small, which I don’t mind as long as it had all utilities etc. We firstly noted that there wasn’t a toaster, but a toastie machine which is fine, but doesn’t really have the same effect. The other main thing was that I expected to find in the kitchen was that there wasn’t an iron, as I had specifically asked before arriving. The iron is in a very strange location, outside the apartment in the main stairwell. It’s up the stairs, past all the laundry from the other apartments (which we couldn’t get past without lifting and moving everything over the bannister) and then the ironing board basically stays there. We actually avoided using it all together as it was just frustrating to access on the stairwell - an easy fix is to put an iron and board in the main apartment. There were a few hidden costs that I had admittedly overlooked - the apartment cost doesn’t include city tax, or cleaning fee so watch out for that. The other thing is that the departure time of 9am is incredibly early, and not one that I would do again! We had some kind of power cut/water failure on the morning of our check out. Whilst I realise this is not the hosts fault, we were left without showering, water to wash up, or being able to flush the loo. We had a whole day planned in Venice before our flight so this wasn’t really ideal. Upon leaving, we hadn’t really thought that the whole building was affected, and the secure gates half way up the stairwell and the front door are electrically operated. As we shut the door to the apartment, with the keys inside, we made our way half way down to the first security gate and found that we were shut in, unable to operate the electric gate to depart. Without the key, there wasn’t much we could do. The host and the check in manager were notified immediately, but it took about 30 minutes being in the stairwell to get a response, to which the response was ‘okay please wait’ which was the last communication we had before we were able to exit. Instead of helping us directly, they asked their other Airbnb tenant to come and let us out. Luckily for us, they were in, as I’m not sure how long we would’ve been there otherwise. We felt that this lack of response, professionalism and delay in contacting us with a resolution was quite poor management. Again, I understand that this wasn’t something that could’ve been foreseen, but we were still stuck in a stairwell for 30 minutes at 9am which is not ideal on our last day!! All in all, we felt a little disappointed with the experience of the apartment and sadly wouldn’t book again if we weren’t returning to Venice. Venice was beautiful and it is an incredible place to explore.