***Apologies for this extremely long review but it was necessary!*** At the beginning of our trip we were so happy and excited to stay here. We had such an easy time communicating with Andrew, Mr. Roberto, and Matilde was waiting for us at the watertaxi on time and seemed extremely nice/fun. However, the minute we met her she started talking about the garbage and mentioned taking out the garbage (i.e. when/how/where/how important it was) at least 20 times during the check-in process to the point where we were annoyed that on our VACATION we felt like we were being put to work. It was over the top and only the beginning to say the least. She also offered to send us some info on music shows happening in the area and she did not. We brushed that off as she was busy and we found our own way anyways. Then the night before we were checking out I sent her a message asking that if I wanted to leave earlier than 10:30AM, what would the process be. I guess she thought that meant I was committed to leaving earlier and at 5AM she gave me instructions (I was obviously asleep at this time) that she would arrive at 9:30AM to do the check-out. Before I slept I didn't see a response from her though so we assumed we'd check out at 10:30AM as scheduled but at 9:30AM we heard a ton of banging on the door and eventually someone actually opened the door! She barged in and immediately started yelling at us for being asleep because "she has work to do and we are rude for wasting her time". She continued to yell for 10 minutes mentioning taking out the garbage again about 100 times (I'm sorry...but didn't I pay a cleaning fee so I don't have to worry about where to take my own garbage?!) and then she called me and my sister "idiots"! I was literally shaking for how mad I was and amazed that she was still standing there yelling as we were trying to pack up and leave. Finally she left to cool down and we were so upset that we packed up and left without being able to shower or get ready for our train out of Venice. On our way to the luggage deposit area (which she said she would escort us to but didn't and then we got lost for an hour trying to find it) she sent me a message apologizing for raising her voice at us and blamed it on the fact that she was stressed working..but honestly I shouldn't have to care about that...she is the hostess and her job is to make us feel comfortable which she absolutely DID NOT. She offered to let us have more time to pack/get ready but we had already left by then and it was not worth it. I wanted to be done talking to her forever. That experience almost ruined our trip...