*PRIVATE TERRACE ONLY FOR THE ATTIC BEDROOM*. The cleaning/hospitality lady will yell at you if you go up there without paying for the attic bedroom. There is no kitchen for you to use. They lock it up and make it hard to find anything you need (extra toilet paper, more hand towels, a wine glass, rags if you make a mess, etc). Stefano wasn't present until the last few days we were there and by that point we had too many complaints to be able to tell him about it. They do not speak or understand the best English so I wouldn't say they could help you with sight seeing or shopping let alone a complaint or if you don't want their free breakfast that morning. Which by the way, there is better breakfast at nearby restaurants/Cafe's so maybe don't stay here just because you think you'll save money on breakfast. It is the exact same every morning with the hardest pieces of toast you'll ever have. The worst thing they did which may have been a cultural difference was they cleaned our room by moving all of our stuff around and hanging our clothes and repacking our bags. Nothing was stolen, but it made us feel so uneasy. You just don't do that in the US! Otherwise, the location is absolutely worth all of this even if you are 6'5" (my husband's height) and are staying in the attic room with the tiniest shower (it actually worked beautifully but you will run out of hot water within minutes!). Stay here for your adventures in Venice, not to be in a quiet (walls are paper thin) private (there are 3 bedrooms on the main floor alone) Airbnb.