The apartment is clean, beautiful and in a wonderful location. The staff that welcomes you is very nice, and we were taken on a little walking tour so we could see where the nearby amenities were.
We were however underwhelmed by the level of communication with the host. She would take many days to reply, always with the excuse that she was travelling (??). On the listing she offers to organize a chef for special dinners or for daily breakfast. We tried to organize a dinner but gave up after a few weeks of trying to set a menu and get a price. When we tried to cook dinner ourselves we found out that that oven in the unit did not work (there was power going to,it but it would not heat up). And, once again, a phone call to the host went ignored
We were also disappointed with the level of amenities in the unit. At this price point we did not expect to have to go out and shop for more toilet paper, paper towels, soap, etc. We are currently staying in an AirBNB in central Florence that is modern, beautiful, very well equipped, and where the host left us will lots of the basic supplies plus a good bottle of wine and an assortment of soft drinks. AND half the price.