Serena reached out to us early and answered all our questions. She recommended that we purchase a waterbus pass for as many days as we would be in Venezia and it saved us a lot of money. Serena met us at the waterbus when we arrived and it was a 5 minute walk to the flat. It was very clean and tidy. She left us breakfast, lots of bottled water and a bottle of Prosecco! The fact that there was a washer and dryer was also very convenient..we enjoyed our stay and highly recommend!