Silvana made us very welcome indeed. She met us off the water bus from the airport and took us to the apartment. This was after we changed our plans and arrived at a different bus stop; she made no fuss at all, and simply came to us st the new arrival point! Silvana showed us the apartment and then walked us around the neighbourhood. She told us sniut what we might want to see, showed us the nearest supermarket, and explained the 'high tide' issues in central Venice. She was excellent!