We arrived in Venice at 3am. As a family of four with underaged children we were a bit nervous about finding our way and managing to enter the apartment by ourselves. The operator from the Venice Apartments offices was very clear with their directions and helpful in booking us a watertaxi early enough in advance. They told us that we could enter the appartment with a code but there was no way we could reach them if anything went wrong as the contact phone operated until 11 in the night. The appartment was brand new, very clean and had everything one could need. Great location as it was close to the trainstation and some bars and restaurants, but also a quiet neighborhood. A booklet on the table described all our obligations and offered some useful info about Venice. Some info was a bit outdated. The service overall was immediate and polite either over the phone or by email. We asked for two pillows to be replaced because they smelt of cooking oil and the response was immediated and most polite. We were not particularly happy that we had to carry our own garbage out of the appartment when we left and that we had to leave cash on the table (ie. the tourist tax). We were also asked (on the booklet) to wash our dishes, otherwise there would have to be a fine of 50 euros deducted from our deposit! Other than that impecable services and a wonderful stay.