Fabrizio was wonderful to work with, arranged our transportation from the airport to the flat with a car waiting and a water taxi where he had Florance waiting to take us directly to the flat (not sure we would have found it without her). She gave us local recommendations and explained a few things on how the city works since it was our first time. The beds were very comfortable, everything was clean. The best part was coming back from a long day walking everywhere to a cool flat with air conditioning. We loved Venice and will be staying here again.