Our experience at Isabella & Andreas apartment in Venice has been the best experience we have had with airbnb. The apartment was just a dream, perfectly located, away from the crowds and with the most stunning view. I didn't get to meet Isabella, bit Andrea very kindly picked me up from the train station and walked with me to the apartment (helping me with one of the bags). Then he took the time to explain how everything at the apartment worked, and provide me with some maps and Venice pocket guides that were very handy. He also had some suggestions for restaurants and bars, which was useful. 110%!!!