Rudi was amazing! Helpful and responsive. The location of the flat was great--very loud at night, but understandable with all the stone, narrow alleys and buildings--Earplugs easily solved that. Plenty of space in the flat and a great, central location. Rudi was kind and understanding when I accidentally took the key with me to Verona. Let me mail it back to him. Our only complaint was the hair we found on the bathroom floor and on some of the blankets. Other than that, had a great stay!