Communication with Frederico and Ernst was easy and we always had a prompt reply. Ernst kindly met us at the Vaporetta and escorted us to the flat. He was very friendly and gave my husband some tips on where to go and how to use the vaporetta. The flat is conveniently located near Piazza San Marco. It was very clean and it had all the amenities. However, the photos are a little misleading as there is no view of the canal and the rooms are much smaller than they appear on AirBnB.