While it was absolutely amazing and made our day to wake up and look over the canals while boats glide by, this apartment was unfortunately somewhat disappointing. The photos are quite misleading; there are no welcoming or personal touches, bottles of wine and fruit and flowers feature heavily in the photos, but there is nothing such waiting for you when you walk in. The apartment is expectedly small but liveable, just feels quite cold and basic, and is not as clean and fresh as it looks in the photos. Kitchen is new and very nice, and having a washing machine was great, although it is hard to use and tripped the power, luckily a passerby was able to help us reset this. Bed was comfortable, but unfortunately there were hairs in the sheets, and in the bathroom. It has quite a lot of quirks and queries for a little place, and as such a welcome pack to explain a few things would have been great. Our experience was very heavily tainted by having to catch a water bus to one stop, get off and drag heavy luggage through the city in the rain to find the key collection point, which was admittedly very secure, and then walk all the way back to the water bus, wait for it to return, catch it to another stop, and then drag our luggage over stairs and bridges through another part of the city to get to the apartment...this was a really bad experience. Not sure why the check in process is the most complicated I’ve ever experienced in a city which is already quite complicated to navigate. It has its good points, but also a fair few weak points.