Daniela met us and was very warm and friendly - very approachable! She provides a sheet of paper with local recommendations on it and you can email her with any questions throughout your stay. I wouldn't hesitate to stay here again. The location is great and is very easy to find from the water taxi stop - it is a quiet area and is not teaming with tourists as the other areas are. The place is exactly as advertised and felt completely safe. There is good wifi and hot water + comfy beds.