Pietro was great communication wise, he provided simple directions on how to find the place from the airport. I did not personally meet him however his co worker Maura met us and she was delightful. She gave us a through tour of the flat and provided us with a map and gave us tips for getting around and places to go. As for the flat itself, it was stunning! Situated in a nice quiet location too. It was very clean and had everything we needed for our stay, the window by the canal was amazing as we'd often see gondalas float by! As mentioned in some other reviews, the only drawback was the lack of wifi - however there was an unprotected network close by that we were able to connect to when researching places to go. However then again who really needs internet when you're in such a beautiful place! Would definitely stay again when I re visit Venice!