The conservatory was really lovely and in a good location. Venice is a really nice place even though it rained. Unfortunately our trip was ruined by the host Christina. Our flight was delayed and yes we should have told Christina and we did apologies for this. We were later than the time we said we would arrive, we tried to keep Christina as updated as we could but we were abroad and didn't have full use of our phones. We made it to the property before the check in time of 4pm but were then told we wouldn't be able to check in until 9pm. Meaning we would have to outside with all our luggage for 5 hours. We tried calling the hose and her son a few times before they answered, once we got through to Christina she was rude, unhelpful and shouted at us on the phone and then went on to hang up on us. We asked if we could come and collect the keys from someone but couldn't have an answer. Overall very unhelpful and rude and ruined our short trip to venice.