As the other reviews have mentioned, Paolo will meet you at the Rialto Bridge water bus station and walk you to the apartment which is about 10 minutes away at the most. Unfortunately, my family and I got on the wrong water bus, so we ended up going around the outside of Venice to San Marco instead of through the Grand Canal. Paolo called me when we hadn't shown up at Rialto in a reasonable time and was able to tell me where I was. He then told us to stay put and he and his partner, Ricardo, came to meet us and took us back to the apartment. They are very nice guys. Paolo insisted on carrying my wife's luggage. The home itself is perfect. Very clean. Well decorated, with great views of a canal outside the kitchen window. He even provided breakfast for the next day, and made recommendations of restaurants to visit. The property is in a quiet part of the town, but close enough to walk pretty much anywhere you want to go. I would definitely stay here again.