Francesca was a wonderful and helpful hostess. Her response to our initial inquiry of the property was immediate. There was no language barrier as her english was very good! While we booked far in advance as the day neared she again was responsive to our emails. Giving great directions and meeting us at the boat dock. Warmly greeted she walked us to the home apartment and got us settled in with helpful tips. The house was amazing, on a quiet canal and walking distance to everywhere we wanted to visit and more. The house was lovely and very clean. We enjoyed coffee on the terrace mornings listening to the neighborhood awakening an moving along to work. Beds were comfortable (I like a firm bed, which most are in Italy) and allowed us a good nights sleep. With this being my first European trip I wasn't astute to the small showers. This home had a larger shower (batch) than others on our trip. The water never got hot as I like but certainly warm enough to be comfortable. A helpful tip: shower takes a long time for water to get warm so plan accordingly. This is not a negative comment and would never prevent me from renting this home again. It was absolutely beautiful and wonderful retreat! My husband was thrilled to be able to get some English TV time (catching up on CNN, and business news).