Alessandro was extremely accommodating when we missed our flight to Venice due to weather delays. Without hesitation he made arrangements to allow us to check in the next day.
Call when you get there. At first we tried to find it on our own, but eventually just gave up and called. Alessandro met us and showed us to our room and from then on, it was a breeze getting back to the room.
We stayed here on our honeymoon, and absolutely loved the room. We were shocked to find out that in Europe, the first floor is what we in the US would call the second floor. The room was clean, spacious and the AC was heavenly in the hot July weather!
Checkout was smooth and easy. They really make all effort to meet your needs and get you on your way.
Overall, we are very happy with our time in Venice and this stay made it all that better. My wife and I will make it back to Venice in the future and we will definitely be looking here first for a room.