Marzia was a good communicator and we had no trouble finding the place. It was in a good position away from the crowds. The flat is a bit dated and there are a lot of ornaments around which make it very personal to the owner but possibly a bit off putting to some. There was no hot water jug so we had to boil water in a pot. Also the TV couldn't be watched only used for VHS. We were out all of the time so it didn't matter so much. As accommodation goes in Venice the Smiling house is pretty good I think.