Communication with Susanna was great. She gave us very specific directions to get to Casa Gottardi. Susanna's son, Giovanni was super helpful upon arrival. He made sure we were at home and answered any questions about Venice we had. The room was very spacious, had wonderful air conditioning, and had a good shower. The beds were comfy and the apartment is very centrally located. Rialto bridge and other tourist sites are just steps from the apartment. Highly recommend staying at Casa Gottardi.