I will begin by saying that this is my first ever bad review. My husband and I stayed in this flat before 3 years ago and where very happy.
This time around the place was not properly cleaned. In fact it was clear that it had not been cleaned at all, the bathrooms had dirty sinks and fittings, the toilet had not been cleaned, there where clear sings of filth running down the low parts of the toilet and onto the floor in the bathroom with the tub. And dust everywhere. By the bins in the kitchen there where filth on the wall from a long time ago.
First I wrote to Veronique the evening we arrived. She did not reply. Then to Elisabeth who handles the place the morning after at 9am. She got back to me at 3pm telling me that a maid would come at 6pm. We had dinner reservations needed a shower and that would be the only time we would be in the place, so not a good time for us. Then it was our problem. Then after rude conversation they would come at 7 pm for a second clean when we were out, it was this or 100 € back. The toilets and many other surfaces was still filthy when we came back. Very disappointing and not OK. If I had known that she was in fact not going to clean the flat properly, yes then the 100 Euro would have been OK, but still not nice to stay in filth.
I have written to Veronique but she told us that she believes her friend and believes the flat was clean. We took pictures of most of the flat to document that we not have made this up.
The lack of respect for us as paying customers means that we will not be back and we warn others that the flat might be dirty.
Also the toilet in the bedroom runs constantly so It is not able to flush, not to mention all that water that just runs out. It is also very noisy.