Lovely apartment. Great location.
The App said we would be ‘met in person’ but instructions were emailed contrary to what the Airbnb App instructs us to do, which is to keep all communications within the App to protect ourselves.
We did communicate the day before for copies of our Passports, and they just didn’t ask if we had found the email with instructions for entry & completely failed to respond on the day of check-in (a Sunday). We sent text messages within the app for 7 hours and did not hear a word from them on how to gain entry.
We were tired and wondered if something bad had happened to our host - and just didn’t think to check our email.
Their lack of communication cost us €400 for a night in a hotel, which we were lucky to find.