I do not recommend this property. My family of 5 spent four nights here. Venice was charming and the apartment is in a good location. However, the host Alessia's responsiveness was so poor that I felt as though we were in a place where no one was even around to address our concerns. The Wifi was not working for more than half of our stay, and when you are traveling and don't have an International Data/Calling Plan, you really rely on Wifi. This was a huge inconvenience and cost us extra money. Despite repeated requests on our part for the Wifi to be fixed/rebooted, nothing happened until it randomly started working again at 7:00pm the night before we left. Also, the apartment was inadequately stocked. We were provided with ONE roll of toilet paper for my family of 5 for 4 nights with no extras anywhere to be found. We also were only provided with 4 towels for our family of 5. She also advertises an elevator in the title of her listing, and since we were spending 3 weeks in Europe we each had good-size suitcases. The elevator was Out of Order the entire time we stayed there and we never saw anyone attempting to repair it. Carrying heavy suitcases up and down 3 flights of stairs is no easy feat. I brought up each of these issues through messages with Alessia and never received an apology for this poor service and it took her days to resolve each of the concerns. Although the decor is charming and Venice was still fun, details matter. I don't know who is managing this property but they don't have attention to important details. This is not even to mention that when we checked in, we were charged a 30 Euro late fee even though we met the woman, Gioia, at the meeting spot she told us to, at exactly 8:00pm. We had been traveling with 3 kids (including a 5 year old) for about 10 hours at that point and the kids were moving as fast as we could get them to. She was completely unsympathetic and rude. It was a terrible way to start our visit, and again I informed Alessia about this and she didn't apologize for that either. I am absolutely appalled at her notion of what customer service should be and I would never recommend this property to anyone.