The description of this property is misleading. It states that the room provides access to the canal, and on the property's official website it is clearly stated that the terrace is accessible by all rooms. Anna did not tell us otherwise. Soon after we checked in, we naturally made our way to the terrace to enjoy the great canal views. However, we were soon rudely interrupted by guests staying in the Ca' Dei Cuori room, who insisted that the terrace was for their private and exclusive use. This was an embarrassing experience to say the least, as we had never been told by Anna that we were not to use the terrace (and it is stated otherwise on the property's official website). In fact, it is not clear at all which area outside in the garden and surrounding the terrace is for the use of which guest, resulting in confusion and unhappy guests (we were also rudely interrupted by a guest staying in an adjacent suite simply for being right outside our door). When we asked Anna about whether we had access to the terrace, she replied that we didn't "because the other guests had paid more". Since this apartment in on the ground floor and away from the canal, you don't actually get to see canal views from the room.