all good except the elevator didnt work after a week of flood in venice, they need sometime to repair & we do understand, jacopo helped us to carry our luggages to 3rd floor=) & we need assistance during checkout time to bring down to 1st fl as well, 1 luggage we need to carry our own =( there was something wrong with the room heater, it was freezing cold at 2nd bedroom & kitchen area, caroline tried to fix it but it was still cold, we didnt want to make it complicated & try to coop with it, thanks god we were only staying for a night. we left the room tax at the room but caroline complained we were giving 1 euro less, we were not try to cheat on her, even gave 10 euro for tipping to the guy who helped us with the luggage. overall, our experience stay was ok. will try to experience another room next time