Eugenio and Paulina are very quick to reply, which is critical for me. They are also a sweet couple who really do all they can to make sure you're happy not only in their home, but in their city. Eugenio was kind enough to accept texts and calls from me when I ran into an issue I needed help with. He and Paulina are very patient and understanding. They took the time to have a conversation with us and recommend beautiful sights to see in Venice. Eugenio even offered to count us in for breakfast. I only stayed one night but I enjoyed the stay and their company very much!