To start, to check in, we had to find a management office to get the keys before going to the flat. The additional navigation requirements (especially with limited cell service as international travelers) made check-in more difficult than other AirBnB’s in which we have stayed, but that was still an ok experience.
Our main issue Was that none of the 3 small AC units in the flat were working. As a result, the temperature inside was 80-85 during our entire stay. The management company did send a guy out to take a look at the units, but after an hour of trying to fix them, the problem was not corrected and we remained sweaty and miserable for the remainder of our stay. We are AirBnB hosts ourselves and understand that inconveniences can happen and have happened to us. The host offered to reimburse us a rate that they determined, but that amount only totaled 12% of what we paid for our stay. Book at your own risk, and pray that the AC works, or you may be stuck with a sweaty, miserable stay in Venice.