The location is good and the flat is clean.
The check in process is ok but I have some concerns over the security given one of the two doors in was broken and the code for the flat is not particularly secure.
The main issue was a lack of communication in relation to issues encountered with the flat. We could not get the air con to work and it was well over thirty degrees. Ideally when you let a flat out the air conditioning should be simple to operate for guests however this was a dual control panel system and the air conditioning had not been preset. It was also in Italian so it was not like I could even set it myself.
We called the number provided and were promised that instructions would be emailed but they were not sent. We also messaged over the app but did not receive a response until the following night. Even that response was very unhelpful and just said there was a simple button to click (which there was not).
When I have used air bnb previously the hosts have been far more helpful and have offered to come around and fix any issues. I therefore rate the communication quite low, but other than that the flat does the job.