Massimo was essential to the success of our stay in Venice. We had a wonderful three days much thanks to him. The apartments are clean, and very professionally managed by him. He is communicative and helpful, always running around to make sure everyone has what they need. The neighborhood is fantastic, away from the tourist-filled areas that can be a nightmare to navigate but still so easy to get anywhere you want to go. Massimo picked us up in his boat and we opted for a boat tour around the city with him as well. The boat tour with him was much much better than any gondola ride and the experience of traveling around with someone who has lived their whole life in the city cannot be matched. Not only did we save money, we had a much better overall experience than if we had opted for a hotel and gondola or some of the more mainstream options in Venice. Massimo also does a great job of communicating and organizing details, just make sure to do the same for him and you'll have such an easygoing experience! This apartment is big and beautiful, we couldn't believe all the space we had tucked away in a perfect, quiet Venetian corner. Beautiful!