We are giving the appartment one star for the reasons that we will express now.
Firstly there was no communication before we even arrived. We had to text twice before we got any kind of response which is kind of unusual for AirBnb in our experience. You usually want to get to know the family which you will be staying with beforehand.
Secondly to mention is that the Check-In didn't go as planned. In our case we have been travelling with our cat, which was pretty exhausted from the 7 hour drive already and also had to take care of certain needs. This wouldn't have been a big problem for us but we had to wait in the blazing midday sun and had to find shelter in a nearby restaurant. Our cat had no chance to get to know the nearby surroundings and no time to calm down like we hoped to archieve. That was no fun for all of us.
Moreover the Host who pulled up the advertisement never really introduced herself to us. Only her husband, which would also be no problem, but when she arrived on the third day of our stay there was no communication whatsoever. At first we weren't even sure if she existed or not.
At the beginning we were given one key for two couples who had different plans and schedules which was also stated in our initial message we sent to her. What was also slightly annoying was that we should sit on a different part of the balcony because there would be more space for us to "express ourselves". Half an hour later we had to ditch the place and were banished into the driveway cause it was next to the Hosts bedroom and we would be too loud, which we were not. In the end we avoided all stress and sat directly next to the entrance on the balcony floor.
Also to add is that the appartment neither had the stated basic equipment for cooking like oil, salt, pepper. The hosts said if we needed anything we should just tell them. As the communication was never really alive we didn't want to disturb them, because it felt like we were intruding their home.
Nor a hair dryer or a whirlpool was around. We had to leave with wet hair all day. While asking the host (the husband) about its existence he had no clue what a whirlpool even was. We were disappoined cause it was one of the main reasons we booked that appartment.
Fun fact. Two rolls of the thinnest toilet paper. For 4 people. For 7 days.
Let's not forget the lack of WiFi which we only got the key after asking the password. We only had slow connection in one bedrooms which was door to door to the Hosts bedroom. The rest of the appartment was shut down from the outside world. Arianna told me when I said goodbye that she was about to get a repeater so this should be your least problem in the future.
We knew first hand that the water pressure and the water in general in Italy isn't from the highest quality but the bathtub-shower was not really inviting. The shower head didn't fit, the bathtub was stained which didn't suit the athmosphere from the pictures. We got asked once for clean towels and that's it. Let's not forget it was more like one towel to shower, one for the floor, one for hands and one random one. For 4 people but I'm going offtopic again.
The family was kind of noisy as well. Not the little children which we expected more like the adults. One could hear knocking and drilling early in the morning. Apparetly their doorbell was right below ours and somehow connected to each other. We got a little heart attack every time it rang and no one was outside.
The kitchen was equipped with glasses and plates, but almost all of the glasses had cracks which almost lead to us choking on glass and cutting ourselves. They also weren't really clean besides the available dishwasher right below. The cover of said dishwasher, solid wood to notice, fell off its bracket and fell on one of our friends foot which could have lead to a heavy and annoying injury.
A nice thing about the appartment was the airconditioner. It seemed to had some kind of timer that always cooled on full blast while we weren't even there. Everytime we came home from our trips it was on besides us turning it off to avoid conflicts with the Hosts and wasting energy.
Last but not least is the non existent Tourist-tax which should have been included in the ad. Not alot of people even know that it exists and it is also kind of illegal to ask for cash using AirBnb. If our stay would be a little bit more pleasing and we would have known about extra expenses we would have been able to calculate the price of our stay more accurately.
To end it all. We were highly disappointed. About what was stated in the advertisement, what we expected from an AirBnb with family living next door and the bitter reality of what we experienced. All that ruined our holidays