We never got to meet Leonardo as he was in Milan on business. However, everything was there waiting for us and we were in touch with him via the good wi-fi of the apartment. We used the refrigerator, the washing machine, the wi-fi, the shared bath, and his drying rack. Everything worked well and the apartment was conveniently close to the vaporetto stop. The apartment has its rough edges but it served us well. We can recommend this B&B to you.