Our review is very much tainted by initial experience which was that washing machine that we counted on had missing parts which had apparently been ordered and not yet arrived and was out of service (did not get fixed while we were there 5 days). After many phone calls and emails Milo finally offered that his mother would do the wash, in another apt. they own in same complex the next day during the checkout/in period. His mother (and father) who we met are both very nice and try to be helpful. Between her doing the wash (one hangs to dry so we did not know how long that takes) and some shopping (easy and pleasant in Venice) we made it. Next major problem is the door on the canal (first lock of 3 which need to be opened to gain entry to the apt) requires a unique skill, luck, and sometimes the help of others to open (in the form of leaving door open, or window next to lock open, or being there to open from the inside, so it can be opened from outside). Very nerve racking when coming back at night tired and not being sure how long it will take to get into the apt. There does not appear to be an option of fixing this or providing a key that works as these things should. Otherwise the apt. is clean, "modern Ikea", requires some minor maintenance which hopefully has been done, was reasonably well stocked, the towels and bed were fine, location OK, tons of restaurants and bars not too far away. Short walk to train station and boat to and from airport. If not for lock and washing machine would have felt much better about this. Most of the first afternoon was spent on figuring out how to get laundry done and trying to fix the key situation for entry which stressed us out. Venice and the neighborhood are of course great.