Luca was very thorough and helpful! When we arrived we met his maid and although she did not speak English, it was easy to understand/interpret what she was saying in Italian! There are signs and labels everywhere so we knew what to do with wifi, light switches, locking the door etc. and there was a large map of Venice as well as books that were helpful in our travels! The space was clean and mostly everything worked fine! It was great for a group of 4! The location was so convenient, walking to St. Marks was quite easy and we were right by the water transit which took us wherever we needed! We took side trips to Burano and Murano too which is easily accessible from the Arsenale waterbus stop!