I did not get the chance to meet Cristina but her friend Elisa helped us a lot and gave us great instruction to check in. she is very nice and communicative and speaks English very fluently. The place is clean and very well decorated. We had all the facilities we needed in the kitchen and bathroom. The apartment is located just 5 min walk to the train station mestre so you can get easily to the Venice island. Everything was as we expected but the beds. Both of the sofa beds were really uncomfortable. The normal double bed was fine.