We traveled via overnight bus, but Lucia got the room ready and had us check in 6 hours before her actual check in times.
She was very helpful when we asked about laundry and she was just very kind all in all. Her location is excellent becuase she is right across the street from the train station. It was very easy to get to Venice central. The bed was definitely my favorite and it was the best in my experience when it comes to comfort.