the host was very good at explaining everything and met us during check in. he kept very good communication with us from the time of reservation all the way through check out. he let us check out later due to our transportation arrangements. the place is in great location, very clean with everything you need. view is incredible and so easy to get to and from airport as well train station. we loved our stay there and glad had a great host who was very professional yet super friendly. definitely recommend to anyone who wants to explore beautiful Venice.