Uto is the kindest and most understanding host I have ever had the pleasure dealing with on Airbnb. The apartment is absolutely gorgeous and in the best location in Venice. Uto and her agent are very responsive and happy to assist in any way they can. During our stay there was an unfortunate health situation and we had to cut our stay short with Uto, and she was 100% responsive and understanding and provided a full refund. Definitely my best Airbnb experience!