Ilaria took care of our transportation requests and meet us at the apartment. Our luggage was lost at the airport and she personally Made multiple phone calls for us when they would not answer calls from a US phone number and got our luggage back for us in time for our next trip. She is an amazing hostess and a very considerate person. The apartment is spectacular very close to everything and super clean. We loved watching the gondolas ride by. I would highly recommend ilaria and the apartment.