Even before we arrived in Venice, Francesca made us feel welcomed and we were able to communicate with her very easily. Tilly's house was so very beautiful and cozy. The location was also perfect and very close to shopping. Francesca was such a great host and so very helpful. She provided us with a map of Venice and suggested a number of spots to check out. I would certainly book Tilly's house again the next time I am in Venice. Grazie mille Francesca!