I never met Barbara but she had someone call us as soon as we arrived at the train station and make certain we were met at the local water bus station to take us to the apartment. The apartment made me feel like we were living in a 5-Star royal Venetian home. Couldn't expect to ever find a better location and everything you would need in a home was available in the apartment. If you had any questions, you could easily reach Barbara and she was quick to help. My only regret was that I didn't have my entire family with me to enjoy my wonderful time in Venice.