The hosts were very organised and paid attention to every detail, answering all of our questions before hand. There was one little mistake about the oven, but they solved it so quickly and efficiently. The flat was warm (great heating system) and clean upon arrival. All in all our experience was great. We enjoyed Venice and the square near the flat provided us with a great view to a less touristy flavour of Venice, which we loved. Great location and a great flat (for two couples).