We never met Roberto in person but he was very communicative over emails. His apartment was in a great area and he had his wonderful friend meet us to give us the keys. We arrived later than expected and she had no problem meeting us after 23:00. She met us right after we stepped off of the public transport boat and stayed to show us around Venice on a map. Even though we only stayed one night, it was a wonderful experience. If we stay in Venice again, it will definitely be here.