Sara was extremely available to us at all times during the reservation process and whilst we were staying. The apartment is great all windows look out onto the canal, it is a very Venetian experience. The accommodations were good, comfortable beds with good a/c in a very hot period , enabling good sleep.
Washing machine with a rapid cycle great to have also. The only thing I could say would be that the hot water in the shower is a bit hit and miss and we didn't manage the art of taking a shower without drowning the bathroom floor. Great stay in a cozy apartment.