Sebastiano was very prompt, responsive and attentive to our requests which were addressed immediately. His assistant Guidetta was very friendly and helpful, waiting for us at the vaporetto stop and helping to introduce us to the neighbourhood. The apartment was much larger and more comfortable than we expected, with all the amenities that a family would need on a short visit. The top floor had two single beds and a low ceiling but that was fine for our children. The other rooms were very comfortable and well-furnished. This part of the Castello neighbourhood was tucked away from the tourist crowds, very quiet in the evening but was easy to navigate and a short walk to San Marco or the vaporetto stops.