Zara was in regular contact prior to our stay. The apartment was perfect for our stay, so much bigger than the photographs. Little touches added, such as basic food, nespresso machine, toiletries, leaflets, chocolates etc. The bus stop to Venice was easy walking distance with buses leaving for Venice every 10 minutes, two great supermarkets and bars and gelati bars scattered close by. Whilst there, Zara ensured everything was satisfactory, and on the morning of our departure unfortunately I did not meet Zara as she was working but she had the courtesy of calling to ensure all was OK for us. A relaxing environment to stay and would highly recommend this beautiful apartment furnished impeccably. It was warm and felt like home for us for the 4 days we were in Venice. One recommendation, perhaps leave information on what is around Mestre itself, or include information in a visitor guide to Venice and surroundings. This isn't a criticism, just a suggestion!