What a wonderful experience! Communication was ample and perfect. We were met at the Vaporetta from the airport and taken to the apartment where everything was explained, keys, wifi, location of amenities. It is a very cute apartment and was perfect for our group. It felt like a real home, which is one of the reasons we love using Airbnb instead of staying in hotels. It is in a very good location to get to the Rialto and the Grand Canal. We loved it and would definitely stay here again.