Communications with Federica was fantastic, from the beginning to the end. She responded to every message quickly and her English was perfect (since my Italian was far from perfect). The location was THE BEST, especially since we had to leave Venice from the Santa Lucia train station on the 5:40am train to make it in time for our flight out of Milano at noon. The home is only a quick 10 minute walk to and from Santa Lucia. This place had not one but TWO balconies overlooking a side canal from the Grand Canal so we spent a lot of time looking onto the canal with a cup of espresso in the morning and a glass of wine in the evening. This location was also far less crowded than the San Marco area. The bar across the street was perfect for espresso and there was a little market just downstairs which was very convenient. There are several good restaurants closeby. The apartment was perfect for us since we were travelling with another couple. The bedrooms are quite large and we each had our own bathroom. We would DEFINITELY go back to stay here!