Paolo was great and sent me all the information I needed in a timely manner. His friend, a nice lady met me at the apartment even though there is key pad access. I was given maps and tons of great tips on Venice and excellent local restaurant and bar suggestions. The apartment was very clean and had super cold AC running - thank goodness because it was hot out! The shower/bath was a little tricky for me to use the shower as it is located under a staircase and I'm 6'3. Excellent water pressure and hot water. Great apartment and host - thank you!