Pietro and Ketty helped with our questions promptly and gave us a warm welcome in Venice. They gave us a lot of helpful recommendations upon arrival and in their guest guide. The apartment is just as pictured, very clean and with everything we needed to cook ourselves. The bed was comfortable and we had a peaceful sleep - the neighborhood of San Polo is very quiet and safe at night, but within walking distance to all touristic spots. There are some stairs to get to the apartment, but that is to be expected from an building in Venice. Thank you for receiving us!!