Margherita was extremely attentive and helpful during the high waters (acqua alta) in Venice. When the ground floor apartment we had reserved was flooded, she was able to quickly move us to a beautiful second floor apartment at no extra cost. She checked on us often to make sure everything was okay and she warned us when the waters were expected to rise. She even offered to lend us high boots to get to the train station! Despite the weather, our stay was very enjoyable and we hope to return soon.