We stayed for two nights with our two children. The keys have to be collected from a hotel nearby. Your passport copies are taken there and keys are handed over. The address on Airbnb says 385 but the door of the house says 385B and the lady at the hotel will make a face if you will check this with her. The house is very nice and clean with all the amenities. We had a comfortable stay. The location is excellent. We walked to all sights. The trouble started when we checked out. We had to leave the house at about 7.30am for our flight. We have two children, had 3 bags and a stroller and had to walk to the bus station to take a cab so were in a rush in the morning. The cabs are only available at the bus station. We left 4 plates, 3 cups, 3 forks and two pans to be cleaned after our breakfast in the kitchen sink. The pans were on the stove as the sink can’t accommodate them. I saw a message from Airbnb that our host has complained to them and wants extra cleaning charge of 10 euro and city tax 24 euro. I was surprised with this as she could’ve contacted me first. We were communicating the previous day on how to reach the airport, etc. When I sent her a message on Airbnb, she responded in a very rude and impolite way ‘you haven’t paid the city tax and have made a mess in the kitchen’. I had written to her with a ‘hi’ asking her about the charge she has written to Airbnb about and I had asked her politely. Her response was very rude. We stayed in Rome and Florence too and the hosts didn’t ask for the city tax so we thought it’s discretionary. Martina didn’t ask for it either so we didn’t leave this amount. She exchanged some messages with me during the stay and never asked for this amount. She perhaps assumed that we purposely didn’t pay this without checking with me first. I told her that I will pay the city tax which she had wrongly calculated for four adults and our tax came to 15 euro for two adults and we had to pay half for one of our daughters. She hasn’t bothered to check her guests’ ages before calculating the amount, she doesn’t bother to give you clear instructions on how she wants the kitchen since she’s so particular. We had washed the dinner plates the previous night by the way. She doesn’t think that if you are checking out 3 hours earlier as early enough. She kept sending me messages after messages on how we are messy as guests after the check out, there are about 8-9 messages where in every response, I asked her to stop writing to me as I don’t agree with the 10 euro charge as nothing is broken, we didn’t spill anything in the...