The apartment itself was lovely, and has great amenities (the washer was a nice surprise). It was super clean and the overall location was great- about a five minute walk to St Mark’s.
The pull-out bed is actually a (single) couch with a pull out trundle (single) bed. This worked out great for our two kids, but might not be as desirable for a couple.
Check-in seemed impersonal. A representative for CityApartments met us at the main canal vaparetto stop, then we were “grouped” with another family who arrived at a similar time. We walked to the other family’s apartment first and waited on the street for 10 minutes while they were checked in, then went on to our apartment.
The instructions regarding what to do with trash were very confusing for us— you have to take the trash out yourself or they will fine you 50 euros. But you have to take it to a specific location about a 5 minute walk away only during certain hours in the morning and separated in a very specific way.
It also took two days for the delivery of trash bags (which were not in the apartment on check in) even though I sent two chat requests for them.
Summary- the apartment is great, customer service is “okay”.