Nicola was waiting for us when we reached the apartment. The apartment is wonderful and exactly as we imagined. It is ideal for a family of four. A 2 min walk to St. Mark's square, but quiet since tucked away on a side street. The apartment has everything that one could wish for-towels, linen, basic essentials, gas burner, dishwasher, clothes washer and oven. Plenty of dishes as well as spoons. WiFi works great and the Jacuzzi is fantastic! Nicola spent some time to give an overview of the apartment as well as the area. The guide, Sylvia, who Nicola recommended is very knowledgeable. She took us on a walking tour of Venice which was great. She can also help one find an official guide to give a tour of the palace and Basilica.