No hot water or soap in shower, these are basic amenities. The host was mostly unresponsive and was just rude when they did respond about the hot water issue ("Call Natalia [the maid]. I'm in Rome."). Check-in instructions threatened to charge 15 euros for every 30 minutes of delay in check-in (you have to specify an hour window for check-in two days in advance). Due to a nation-wide airline strike, our flight was delayed a day and I notified the host two days in advance and requested a refund for the day we wouldn't be spending there, but the host ignored us even though we followed the cancellation policy which says to cancel before noon on day of check-in for partial refund. The couch is dirty and stained, and it is so old and lumpy that it is not even comfortable to sit on. The pictures are inaccurate, the furniture is different, much older, and arranged differently. This was a stressful and unpleasant stay; I wish we had just payed the little bit extra to stay at a hotel instead.