This was our first airbnb experience and it was fantastic! Paolo met us at the bus from the airport and walked with us to the apartment, describing various ways to get around Venice, places to buy groceries, things to see, ristorante to eat in. He even bought us each a 72 hr Venezia Unica card (which we reimbursed him for) and explained how to use them. The apartment was lovely, very comfortable and perfectly located: it's close to the train station and we could walk everywhere from it and even picked up a gondola nearby for an early evening ride through Santa Croce. The neighborhood is really quiet, pleasant, and felt safe.