Marcello and luigina met us at the door to the apt and showed us how to use everything. Then they walked us outside to show us good places to eat and get gelato. They invited us to get a cup of coffee, they are very nice people. The apt was exactly as described in the listing. The bed was comfy, the a/c worked very well, the shower had great water pressure and heat. The apt was very quiet and in a great location. We walked everywhere and never had too long of a walk. We would rebook here next time we are in venice.