Fulvia was really friendly and helpful (giving us all the information we would need to get there and bus timetables etc without prompting), and really quick at responding to questions. She met us at the apartment to give us a tour, and we were pleased to find lots of nice and helpful touches - things like coffee, shampoo, umbrellas and also some nice local biscuits. It was a spacious apartment with everything we could need, and in a great location - nice and quiet away from the busy areas, but with plenty of restaurants and a supermarket nearby. Fulvia also gave us some good tips on things to see. We would definitely recommend her place and would stay again if we come back to Venice.