I had no problem with communication and getting to the place. I did call before getting on the water bus and someone met us to show us to the apartment. However, beware of the stairs!! I didn’t count the stairs, but it’s at the very top floor (3rd or 4th floor with no elevator). We were on a 2 week trip throughout Europe, therefore we had large suitcases, and the stairs were BRUTAL. The dining room was converted into a bedroom, therefore if you want to go to the kitchen, you do have to cross that bedroom. The apartment is in an older building, and it does have a certain odor to it as well as it’s in need of repairs. In a family that included senior citizens, the place was not ideal for our family.