Wonderful flexibility and communication with us, beginning before we left home. Allowed us to stow our bags until check in time ( since there were guests before us and the place was being cleaned) and also allowed us to check out a bit later. Very responsible about having her friend Georgina be available to help us while Giovanna was on vacation herself. Clean and spacious apartment in a wonderful, quiet location close to transportation and to the Piazza San Marco. If there was any suggestion it would be to provide some laundry detergent as a convenience, nothing more. We hope to come back and take some of Giovanna’s tours some day. Thank you, Giovanna, for a wonderful experience in La Bella Venezia!