Carmen is a very good communicator, always there and ready to help. The couple who arrange your check in are charming , discreet and welcoming. The apartment is everything it claims to be and then some - beautifully detailed, in a wonderful location, with balconies to the canal and the street behind. I would recommend without hesitation to any one visiting Venice and to check the area for quite superb well priced restaurants and bars. No better way to enter Venice than via Alilaguna from the airport and a short walk to the apartment.