After a nearly two-week family adventure in Rome, Florence, and Bologna, full of hosts who went above and beyond to make our stay comfortable, I had high hopes for our Venice experience. Sadly, we were met with several issues and not met with the kind of customer service and kindness we would expect from any host, let alone one who is charging nearly $500 per night for their flat. The flat is charming, as others have noted. But unfortunately, the broken AC unit in the master bedroom, a broken window above us that lead to a visit from the fire department, and a shower that did not drain and flooded the bathroom within minutes (causing us to use all of our bath towels for the cleanup), took away from any charm we could have enjoyed. We had heard from a tour guide in Venice that 65% of the homes are now AirBNB rentals, so you have your pick of the litter. Look elsewhere.