Tommasso's hospitality is not good. Communication was slow and awkward. For example, I said we wanted to check in around 9 pm, and more than a week later his first response was that we should check in before 6 pm even though the advertised check in time is "after 3 pm" and there is no mention of a 3-6 check in window. After he agreed to check us in no later than 9, we showed up at 8:30 and his first words at the door were, "You're early", with no smile.
He repeated all the house rules that were already in the manual, and then he told us we owed 9 Euro for the tourist tax. 9 Euro isn't much, so we didn't argue because we wanted a peaceful stay. However, exchanging cash for an unadvertised fee is against airbnb policy. The tourist tax is understandable, but it must be included in the advertised price, paid through airbnb, and then the host can withdraw cash to pay the local tax. Airbnb has this policy so that users have a consistent and safe experience around the world regardless of local laws.
Those are the main reasons for my negative review. On the positive side, the place is a 3 minute walk from great pizza, gelato, and a bus stop. It takes about an hour to get to the real heart of Venice by bus. Also, Tommasso's bath tub is very relaxing for a cool bath in summer, especially since the A.C. was not strong enough. Venice is an amazing city, and this place is cheaper than most options, so it was good for our budget.
Airbnb relies on nonprofessional hospitality, but airbnb users deserve to be able to book a room and expect it to be as advertised without hidden check in times and cash fees. Most Airbnb hosts go beyond this minimum requirement and take pride in their hospitality by offering coffee, or recommendations, or a smile at the door. Tommasso seems to be just taking advantage of the platform to make a little extra money. I suggest staying somewhere else in Venice.