We texted Martina so she could estimate our arrival time. There she stood at the water bus stop waiting for us. Martina escorted us to our place to stay, had great tourist info for us, books and maps, showed us how everything worked (appliances) then off to a quick tour of the area so we knew where to find everything. The. Apartment is beautiful and there is plenty of space. If I was heading back to Venice, I'd stay there again. Have fun!