Leonardo sent all the relevant information for our arrival (keys, etc.), but lives in Milan so we never saw him. The apartment is in a great location on the Lido, with lovely views, etc., but rather old, a bit dingy and tattered. There was no printed information in the apartment itself about transportation or local restaurants, etc., so we were really on our own. During our two-day stay, the bathroom sink was unusable because of clogging, and the electricity went out at 10 pm one night. I called Leonardo, he answered immediately and gave instructions for us to go down into the basement to check the circuit breaker. We fixed the problem, but it made me wonder what would have happened if we hadn't. He lives 250 miles away, and offered no other person for us to contact.
I am an Airbnb host myself, and I was disappointed in my first experience as an Airbnb guest.