We found this little apartment to be a wonderful haven from the busier areas of Venice, very clean and in a quiet side street off the main square. Balcony and patio had great views although mosquitoes kept us from using it much other than in full sun. Leonardo was an efficient host sending a lot of information early in the process including tips for dining and services and how to access the keys along with pictures of lockbox and keypad and clear instructions on using water transport to get there. He didn’t meet us but the information provided made it easy to get in. You should know that there were 3 flights of stairs, in addition to the up and down bridges over canals, so be prepared for climbs with baggage. Remember that Venice is a lot of circuitous walking... so worth it!