Pros: great location. cons: the host took hours, if not DAYS to respond to us. He blamed the Airbnb app, but his contact, Tiziana, also didn’t respond or help when she was supposed to pick us up (more on this below) or when the POWER went out in our apartment (the rest of the building had power). They didn’t respond or help us for 6 hours when we had no heat in the middle of December. We finally asked a neighbor who helped, but when we told Maurizio this, he insisted on coming to the apt later to “fix internet”....(the internet was fine...) turns out he was INSTALLING a new internet in our room, with two strangers for over three hours (in the bedroom with all our belongings and personal items). We did not okay this, nor did he tell us what they were doing or how long they would stay. He also insisted on coming even after I said to please not come. When they left, our room smelled very much like body odor.
Both my husband and I got bit by mosquitoes, as they were all over the apartment because Maurizio has not installed screens. When I messaged him, he didn’t respond for FIVE HOURS and told me to go buy some bug spray at the store if there wasn’t any under the sink.
The bed sheets hadn’t been washed in days if not years. The bottom plastic sheet (under the first blanket) was legitimately a discolored yellow from previous peoples’ sweat. The two extra blankets provided were also exorbitantly stinky, smelling of body odor.
Also, THERE IS NO KITCHEN. We specifically booked this place for the kitchen, and there is no sink or stove...just a hot plate, a microwave and the smallest fridge we’ve ever seen.
About check in, the worst part: Maurizio gave us the contact information for Tiziana to pick us up, but we didn’t have any details about what she looked like or where she would meet us, so we waited for her at the dock for almost 25 minutes, the entire time messaging the host and Tiziana...no one responded or came to meet us. I messaged him the exact restaurant we were standing in front of and finally, a woman who had gone in a while ago came out and asked if we were with Airbnb. Turns out, we’d waited for her to finish her wine before she came out to get us. Our WhatsApp messages were unread on her phone and Maurizio never responded to us on Airbnb. We waited for her to have her wine and in turn, all the shops had JUST closed when we finally could go out for dinner.
In the apartment, we were only allowed to use one heater at a time (either heating the big room or the drafty bathroom) and every time we’d use both, the power would go out so we’d have to go out into the hallway to fix it....even in the middle of the night.
The host also does not have blackout shades, so when the neighbors turn on their blinking Christmas lights, they will flash into the room ALL night like a strobe light. Although he doesn’t have control over the lights, he could certainly add some black out shades.
I’ve stayed in over 60 airbnbs and this is one of the worst. We will not be coming back.