Leone was very helpful and welcoming, making himself available should we have any questions. He also recommended a local festival and some restaurants. The flat is beautiful and has everything you could ever need. The terrace is a wonderful addition. The location is perfect, close enough to all of the major sights and the train/bus station but also in a quiet residential area, close to San Stae waterboat station. Had a great time and would recommend this apartment to any of my friends and family. By far the best self catering apartment I have ever stayed in.