Wiser airbnb host I have ever experienced! No communication and lack of information not Cleary stayed!
I have used Airbnb many times and I have never been so disappointed in my life with a host! Firstly communication was terrible they didn’t even know we had the booking. The owner never responded to my measages. I had to ring several times to get in contact with no luck and I go put trough to an agency. Which then the agency said I would have to call them agian to find out where is my booking. Meanwhile still no response from the owner Nicole. We get to the apartment still waiting wonder about check in and the check in host Salvatore did not answer his phone so I called agian finally he answered me. He was sooo rude! Was very quick tempered and had no time for us. He blamed me for not telling him where we were yet I said I tried calling and massaged Nicole several times and no one answered my calls. He said he doesn’t answer private numbers! Which is wrong because I am a tourist and I don’t have a local numbers it was a international number. Then on the listing there is no evidence to say anything about paying tourist tax with him. I have used Airbnb and had many different listings state there is a tax however he was very wrongly requesting money, I didn’t believe him so I said show me where it says I need to pay $24 euro in which he could not prove I had to pay him money as it was not there on the listing at all about additional charges. He started raising his voice and getting angry. I said to him I will pay if you can show me evidence. He said it was there but when I gave him my phone for him to show me where it says on the listing he could not find it. . My husband and I asked him to leave as the check in was horrible and he was very angry and not nice. We were not told to pay him anymore because he could not find evidence on the Airbnb listing himself. As for the property itself we had to ask several all times on how to work the oven electric top as it did not work or turn on. So I msged the owner Nicole with yet agian no response until the following day when I was no longer needing it. Terrible communication skills and response time. The power went out several times in which we had to go and fix it, Cleary their power supply can’t handle lights being turned on. But that was the least of our problems upon check out the dishes were all loaded and ready to be turned on for cleaning as per the instructions of the house. Yet I then find they did not supply dishwashing tablets to clean! Very disappointed with the property! I informed Nicole the owner that this was the case to support me just in case I had problems later as I had a feeling this place was going to cuase more problems then good! And yes hours later I get a message of the owner Nicole demanding to pay the tax! And that she was giving me the bad review! I have never been so mistreated in all my life and my travels then this place! How is she a super host with great reviews! A warning to all who travel I would not stay with this lack of commutation host who uses so called freinds to check her guests in and then demands payment when it was NEVER stated on any of her listing in the first place! This behaviour is unacceptable and to blame your guests for your lack of communication is discussing!