The flat is very well located next to the buzz of the arsenale, but in a calm street. We liked the neighborhood - not super central but maybe less touristy than other places in Venice. We didn't meet our hosts in person since they were working when we arrived, but they made sure that someone was waiting for us (and we came quite late, our plane having been delayed!). The keyhole is tricky so make sure you do understand how to open the door! The main downsize is that we didn't have the Internet : there was a problem with the wifi that took two days so solve, so we were gone by the time it worked again.