We think Massimo is a real gem. He knows all the traveler needs. Previous to our arrival he sent us a lot of detailed information with all the options in how to get to the apartment and how to connect with him using Wi-Fi even when we were on the streets, which was very reassuring to navigate Venice as novices!! (but beautiful!!). When we got to the apartment he gave us a map with a lot of notes and suggestions (including a little bit of history of each place) which was great and useful!!! The apartment was super comfortable, totally equipped, clean and we could walk everywhere from it! The views to the canal from both bedrooms windows are a plus!!! We really recommend Massimo and his place!