Apartment in a very nice area, but a number of issues made the stay not pleasant.
1. Before check in, our Questions ie about how to get there or if docs submitted were ok were not answered. The chat was populated with automatic messages at given times. Irritating.
2. Lack of Cleanliness in the apartment. Disturbing. Arrived we found the towels hanging wet on radiator, water and hair in the floor in one bathroom, bed sheets with hair and not ironed (used?). Another bed was not done. Two towel sets missing, not clean dishes.
3. Support from host on above topics was disappointing. only at first call he was helpful, but on next calls he was not reachable nor helpful via message, so eventually we gave up to get clean towels in adequate number.
All in all the impression was that there was not really the passion for making the guest happy, especially in light of serious cleanliness issues which are extremely disturbing.