Elodie was at my disposal anytime I needed her. The place was very high tech and had great finishing touches. It was much bigger than the pictures led to believe. We were extremely happy here. Murano is a quiet island but the main island is a short boat ride away. We made the best choice by staying on Murano island it's more personable and quaint. Elodie's restaurant downstairs is really good too! Amazing pasta and tiramisu!