Frederico's lovely sister, Roberto, welcomed me and showed me the ropes regarding wifi code, keys, where to eat, map of Venice etc. Roberta also kindly came to help me take my bag down the stairs when I left and walked with me to the water taxi stop.My room and bathroom were great, air conditioned, clean with everything that I needed. It is an accessible location to the vaporetto so it is easy to get around. The only downside is that I never met Frederico because he was away. He texted me often with tips and to check in with me and Roberto was on call if I needed anything. It would have been nicer to have a human presence in the place seeing as I was traveling alone and did not know a soul in Venice. But besides this negative, I highly recommend the place.