The host made our stay very uncomfortable. First there was a problem with the self-check-in. We had to go somewhere to retrieve the key from a locker and the code didn’t work. The host didn’t respond to our calls and messages until 2 hours later after we got Airbnb involved. We were very anxious. Then the washing machine wasn’t working and when we asked the host about it he told us he’s not a hotel. Communications with him were very unpleasant, full of personal issues and drama. This host is unreliable and unstable and it made me worried about our safety. We had to get Airbnb involved because the door of the washing machine couldn’t be opened and our clothes were inside. Finally a technician was arranged after a lot of drama.
I wouldn’t recommend this flat at all unless you can deal with the drama and being dragged into the host’s personal problems, which I personally don’t care about. There are many nice hosts in Venice and I would really avoid this one. We have been in Venice four times this year and this flat is by far the worst.