Our other Airbnb cancelled on us 2 hours before arriving to Venice. Elissabetta responded right away and made someone available to let us in which was so helpful and saved the day. Overall this was one of the nicest airbnbs we have stayed in, it's super clean and newly remodeled. Perfect loft for 2 people to stay in and an easy location to get around. Only drawback is it's a little bit on the expensive side, but like I said its very nice and clean and worth it if it's in your budget.