I booked Sandra's apartment for my daughter and her boyfriend. They really enjoyed the apartment. The bedroom and living room stayed nice and cool in the Venice heat wave. The location was good- short walk to the vaporetto and to great restaurants. Communication with Sandra were excellent. Sandra explained Venice very thoroughly upon their arrival, pointing out restaurants, fun things to do- marking these things on the map and providing directions. WiFi worked well and was fast. Sandra went above and beyond when she rushed back to the apartment after my daughter locked her purse inside as they were leaving for the airport. Thanks to Sandra, they had the purse within 20 minutes and made their flight. If Sandra's willingness to sit down and write up a map and answer any and all questions about Venice doesn't demonstrate her kind and caring personality then this event surely did! Sandra saved the day! Thank you Sandra - we truly appreciate your help and the stay was wonderful.