We did not meet Ivana, but she was very responsive throughout the booking process and she provided very good directions and answered all our questions promptly. She was also able to accommodate our early check-in request since there were no guests the night prior. The apartment was very nice, clean and has everything you need. The wifi was fast and we connected multiple devices with no problems. The washer worked great as well. Having two restrooms was also very convenient for two of us. The location is a quiet retreat away from all the noise, but great to explore Venice from. The Hilton shuttle was frequent and easy to access. Ivana was nice enough to lend us her discount card for the Hilton amenities, which got us a 20% discount at the very tasty restaurant (Aromi) downstairs and the Skyline Rooftop Bar. We would definitely return to and recommend this charming retreat in Venice.