We did not meet Giacomo, but he did send someone to meet us at the train station which was nice. The apartment itself was nice and as described. However, we were disappointed with the first floor into the building. At times (we think it's related to tides - but maybe it was a temporary building issue while we were there), it was wet - as in water on the floor) and smelled like sewage. The apartment is a number of floors above this so once you get from the entrance to the stairwell you are fine. And in a way, that entrance captures part of the Venice experience.