Mariana was a really nice host and communicator. I didn't meet her but she got her friend Tommy to come pick us up a the waterbus station. He gave some good tips and they had a map of the town for us. The apartment is super nice and very Venetian - which was nice! It's very big and looks just like the pictures. As other said before the water pressure isn't the best but worked fine in the small bathroom. I would rent this again next time I'm in Venezia :) We had a really awesome time!