We had a mix up and our train to Venice was delayed, but Beatrice still waited for us and replied promptly to my messages (with just a day's notice to check-in). Beatrice prepared a manual with pictures/instructions of 'how to use' different furnitures, which was very helpful (e.g., washer, oven/microwave). The location of the apartment was very good - a stone's throw away from the touristy restaurants (so we got a good bargain on food) and the area was quiet, yet just close enough to a large supermarket to provide all that we needed for our 4 day stay. Bathroom and apartment was very clean. We lived comfortably just the two of us. I would say the space is good for a maximum of 4 people without it getting too crowded. The listing says 2 rooms (one private room) and the living room comprises of the second room (no door), so that would be good to know for those with more guests. There's not a lot of shampoo/soap and cooking oil left so we brought our own. The upstairs neighbour (perhaps a musician) practices every night, so you can hear his music buzzing a little bit.. this won't be a problem if you're not a light sleeper. Given the overall experience, I would recommend this stay for it's location, price, family-comfort, cleanliness and ease of booking.