The Location of this building was wonderful, with an easily accessible location not to far from parking, alongside the gorgeous views around the hotel.
Though the room and location was perfect, the check in was more difficult than expected. Upon arrival as we followed the instructions given, we were unable to find the envelope with our name on it, and originally assumed it was just a translation mistake, So we looked at the only other envelope provided (once again, not our name on it) and saw that it was different dates for a longer period in which we stuck with the first one that had the same dates. After checking in and settling we were approached by the one site manager and told we took the wrong envelope, who also admitted to not putting ours out. We then offered to pay the difference right away, and even move to another room if necessary, but was told by the on-site manager it was there mistake and due to covid regulations we could not move to another room. Next morning the manager of the Airbnb site refuted what the on-site manager told in regards to it being there mistake and requested a new fee to pay. If the on-site and offsite manager had both clearly communicated and told us right away, we would have happily payed the extra fee or relocated. Overall this made the experience feel overwhelming and frustrating, and certainly have lower expectations for all future visits to Venice.