We were greeted by Luciano when my friend & I arrived. He gave us the keys to our room & told us that the room had not been cleaned yet. The check-in was very rushed as the host had to go to the airport to drop off a guest.
We went to our room & were getting ready to set off for the day. Luciano entered our room & told us off for being in our room as he stated that the room needed to be cleaned.
Firstly, the room should have been cleaned before arrival. And secondly, you don’t walk into a guest’s room unannounced and shout at them. I was very taken aback by this as this is no way to treat a guest.
Also - what did the host expect us to do? We are on holiday. We have made plans. We want to get ready and set off and enjoy our holiday. Were we meant to sit around while he found the time to prepare our room? This was utterly ridiculous.
We left our room and head out for the day and I received a message from Luciano stating that the room he had out us in was incorrect and that he has moved our stuff to another room. Firstly, this is unsettling as I don’t like the idea of somebody touching my belongings without my permission & it was an invasion of privacy. We were told that the key we had would also open the new room he had moved us into.
It was 10 pm when we got back and we tried to get into our room with the key we had been given. The information that Luciano provided us with was incorrect as it turned out that the key did not open the door of the room we were moved into.
We were stranded in the corridor with no way to get into our room. I called Luciano to explain the situation and he came to the apartment to let us into our room and he was quite aggressive & rude yet again with us.
I’m completely baffled as to why he was so hostile with my friend and I. It really ruined our holiday and made us feel so unsafe & upset that we were being treated like this.
Ultimately, it is unacceptable to treat any guest like this & there was no reason to act like this with us. We had limited contact with Luciano from that point onwards and I recommend that you not stay here unless you want to be greeted with hostility & rudeness.
The apartment itself is nice & quite clean and is in fantastic location. Just a shame about the host and his attitude problem.