We were met by Paola’s (Luigi assistant) son and he was nice and helpful. However if you’re reading old reviews and looking forward to your greeting bottle of Prosecco, they don’t seem to offer that any more! The location is perfect and the house is very very clean. We loved the fully stocked kitchen - since the restaurants in Venice are very expensive and not always great quality, going to the Rialto fish and vegetable market and preparing Venetian recipes in our air bnb was a highlight of the trip! The house is so comfortable and the view is spectacular. The only thing that wasn’t perfect for me was the pillows, they are very thin and flat and Paola wasn’t able to provide any extras. But really it’s not a big deal and we slept fine.