Valentina was extremely responsive. She even messaged once the apartment was ready to see if we wanted to check in early. The self check-in process is great and easy. Only con is the expense - we were in the space for around 5 hours to shower and sleep...a private room at a lesser price may have been a better choice for us. Something to keep in mind when booking, but if you plan to use the kitchen or are traveling with kids or another couple and need the pull out sleeper sofa - this is definitely a good value for Venice. Close to the train station, easy 10-15 minute walk. Big plus for us! Air condition works wonderfully - another big plus!