When we arrived to Venice ,we set a time (2pm) to meet with the host to bring us to the Airbnb , he was late. Our group of 9 people had to wait on the street for the host for 45 minutes. The air conditioner was not working and was advised a technician will come fix it the next day. No one came and both the units were so hot. We had to open the windows and there were so many insects that flew in, all of us got bit. One of the dryer was broken , the other dryer was very loud. There was bed bugs on one of the beds. Overall we did not have a pleasant experience in this Airbnb.