Sara was very kind, quick to respond to questions, and provides a lot of info about Venice. The location was tough to find if you've never been to Venice before but it is probably a lot less stressful if you aren't in a huge crowd like when we came for Carnival. The location of the apartment is very central for everything. You definitely need to be on good shape to climb all of the stairs with luggage. Pack lightly. The apartment was clean and the views of the city were cool!