Jessica was always responding quickly to messages. Got a taxi as travelling late from airport. Room was spotless, towels, shampoo, shower gel provided. Quiet area, lots of little shops nearby. Bus stop is a 3 minute walk away. Het the number 6 into Venice. I would recommend the tourist passes you can get at the machines, my 9 year old son and I travelled all over. Fresh water tap outside to refill so you dont have to spend money on water. Towels and chocolates were left on the bed for us arriving. Very friendly and clean. Would highly recommend and will visit again if I return to venice.