The apartment is exactly as pictured. Carla and Roberto were very responsive and helpful. Carla met me near the vaporetto stop and took me on a small tour of the neighborhood after checking me in. They have several guides and maps in the apartment to lend out as well. The apartment is small but adequate for 1 or 2 people. The kitchen was well stocked and I enjoyed cooking my dinners there in the evenings and making my espresso in the mornings. I liked the Venetian touches... from the glass chandeliers to the masks on the wall to the red and purple color scheme in the living room. The area is away from the crowds a bit (something I desperately appreciated!) but it's accessible to the main tourist spots... a GPS helps out a lot! It's quiet and safe and very near shopping and cafes and restaurants... plus there are 2 cats who live in a tile shop just meters away from the apartment building! I would stay here again on a future trip to Venice.