Francesca was extremely helpful. She told us the right water-bus stop from the airport, met us at the water-bus stop when we arrived, and helped us with our bags during the walk from the stop to the apartment. the apartment was very clean and in a quiet residential area, but within easy walking distance to the grande canal and other attractions. We had a problem with hot water when we first arrived and Francesca came with a worker to fix it within a few hours.