We were there on a bad day for Mr Massimo as we arrived around the same time as his other tenants were checking out and requesting his transfer services. But, we were in no hurry to go anywhere so we walked slowly to his instructed pick-up area at the canal under the People Mover's track and waited for his boat.

It wasn't easy for my mom and aunt to board the boat as there are many wooden poles along the canal. This means that the boat was stopped with about a foot gap between the boat and the bank despite changing several spots along the canal. But Mr Massimo was very patient and with the help of 2 persons, my mom and aunt managed not to fall in the canal when boarding and alighting the boat.

Since we checked in almost immediately after the previous tenant left, the apartment was pending housekeeping. We left and came back to the apartment in the evening and noted that the apartment was still not ready. We called Mr Massimo who picked up promptly and informed that he's on the way back as his housekeeper was sick but didn't informed him until much later in the day. He spent quite some time on housekeeping as the previous tenant unplugged the fridge... (probably to use the powerpoint for other purposes) and the kitchen was flooded. We understand that he was over an hour late for his dinner appointment as a result of this unforeseen event.

While he was tidying up the apartment, we asked his recommendation for dinner. Thanks to his recommendation, we were able to buy take-out dinner from a diner nearby. The waiter at the diner initially rejected our take-out request until we mentioned that we were recommended by Mr Massimo.

We like the apartment. It is spacious, as mentioned on the header. While the apartment is on the second floor, the staircase has railings which made it easier for my aunt to climb the stairs. There are 'four' rooms (one has a single bed, one has two single beds and two has a queen bed each). 'Four' because one room was partitioned by a shelf and did not have a door. The kitchen is bright and there is a big dining table. There is a bathroom with standing shower and a bathroom with bathtub. There's also hot water available on demand (including the kitchen tap where we can use hot water to wash away the grease after we fried eggs for breakfast).

Checking out was also done with the transfer services from Mr Massimo. He also helped to bring two of our trolley luggage to the train station and showed us how to find the correct platform to wait for our train to Florence.