The apartment was more than expected. Francesca did a great job of meeting us at the dock and getting us to their place. It was about a 5 minute walk, or less. she did a wonderful job of explaining about the location and how to get around. We had a minor problem with the washing machine and Francesca came and washed them herself since the washer could not be fixed right away. That was way beyond what we would expect. I would definitely stay here again.