Well, the place was very inexpensive. Perfect location for people in transit to the airports. Room was ok, shower not the greatest but room was ok with a good bed.
Zihad was very helpful at first, even making a phone call for me to try to help me schedule a COVID test for travel.
After that communication dropped off, after writing several times I was about to arrive he finally responded only with “hi.” So I called him and did answer and explained where to meet him.
Check-in was good.
My only complaint is that, early the next morning, I got on the bus to the airport at exactly the place he told me, this bus stop has the highly unusual distinction of serving two distinct airports, I got the bus to the wrong airport.
When I wrote to Zihad about it on WhatsApp, he blocked me. Just blocked me.
Maybe he was busy. He could have told me.
Maybe he deemed my questions outside the scope of his service. He could have told me.
Instead he just blocked me. I found that unacceptable.
In summary, if you are looking for a cheap flat in transit then this is ok.
If you are taking the bus to the airport the next morning, remember that there are two local airports, Venice Marco Polo and Venice Treviso, don’t just look for an airport bus, make sure it’s the desired airport.
I have a different notion of customer service than Zihad, but hopefully you will have a better experience.