Right from the beginning we had a five star service. Once booked we received an e-mail with accurate directions that were easy to follow. We were also given different options on travel from the airport depending on our price budget and were given lots of restaurant recommendations. Any questions we had we received a quick response from our hosts. The apartment looked exactly as pictured...clean, tidy and funky. We had the best time exploring Venice and it made it even better knowing we were going back to a safe comfortable apartment. It felt like a home away from home. If we return to Venice we would definitely be staying in this apartment.