Catering was very helpful and communicative from the beginning. She arranged for her daughter Elena to meet us at the train station and we walked together to he apartment. Elena prepared a very extensive and helpful book for guests that I haven't seen before. Super sweet and helpful. The apartment is located in an excellent neighborhood and is very comfortable and spotless. As a side note, a previous guest commented that there should be a shower curtain added to the bathtub and one has been added. To me this is a great example of the attention and care they give their guests. They also stocked the fridge with waters and eggs, and the home was ready with coffee, fruit and snacks. Definitely a great, comfortable place when staying in Venice.