This place was just as described on the listing. I was able to text with someone regarding my arrival and even got detailed directions how to get there (as Venice is hard to get around if it's your first time!) My group of 9 were welcomed with a pleasant woman named Desyree. She patiently waited for us to arrive in front of the Louis Vuitton store and showed us our place. It was a very comfortable stay. The location was amazing!! Only a two minute walk from St. Mark's Square! We would highly recommend a large group to stay here.