This apartment is in a perfect location and is beautifully laid out. However, we had multiple issues throughout our stay. The listing advertises air conditioning in the house-but this is not accurate. There is air conditioning in one room-the master bedroom. In one room, there is one fan and the other room had a broken air unit that is supposed to be installed through a window. (it only blew hot air throughout our stay because it was in a hallway) Immediately when we arrived, the host told us to only turn the air on at night for ONLY 15 minutes because of how expensive electricity is?? If we are paying to stay somewhere, shouldn’t we be allowed to use the air conditioning whenever we want? Upon arrival, all of the windows were open in the apartment, which brought in HUNDREDS of mosquitoes. We were unaware of this until we all woke up the next morning covered in mosquito bites. After the first night of our stay, i messaged Carlo asking him to bring another fan, because the air conditioners did not work and it was 85°+ in the house at night. When he arrived, he did not bring any additional fans, but instead brought mosquito coils and began burning them inside the house? (these coils are only meant for outdoor use due to their toxic fumes..) He also told us that there was bug repellent available to prevent getting more mosquito bites, but all of the containers were empty. We never received any additional mosquito repellent and he never resolved the air conditioning issue we messaged him about. Every night, we were all sweating because of how hot it was in the house. We didn’t want to open the windows because of how many mosquitos would come in. There was ants in one of the bedrooms and black mold in the master bathroom. We all ended up getting very sick from our plane ride to venice and had to cancel our tour with the hosts wife because we were too weak to get out of bed and walk around venice for 3 hours. When we asked for a refund, she refused to offer any form of compensation and instead told us that we should consider doing it in the afternoon instead-even though she knew we did not have the energy to do so. There was no further communication from her after that. We didn’t even get to go on the tour because we were sick and still got charged 210 euros…how is this fair? Prior to leaving, Carlo was upset that we “opened up the cabinets” but the reason why we did that was because we literally sweat through all of our blankets every night from the lack of air conditioning. It was literally 20° warmer inside the house than outside at night. How can someone get mad at us for using the sheets that are available in the house? We left the house clean and even washed some of the sheets we used. The apartment is beautiful but the hosts are rude and inconsiderate. I would NOT recommend staying here, solely because the hosts will not treat you with the respect you deserve when you pay to be there.