Ida, the contact in Venice was very efficient and welcoming, she was extremely helpful, especially when we lost the keys one night! The apartment is substantial though more of a student flat than might be desired. A lot of stairs and air-co is a necessity in the warmer weather. Lucky for us it was not too warm because the air-co was so loud it would have been difficult to sleep. Best to discuss that before booking. The bathroom is the shower so one necessary improvement would be the presence of a squeegee for facilitating the drying of the floor. We won't mention the problems with the toilet itself but also make sure its working well before booking.