Lovely flat, well located and well equipped, however leonarda is very strict and unhelpful, our flight land at 8pm and she said as check in time ends at 8pm, as per check in instructions, she will not be able to receive us at 8:30pm and she will meet us to check us in the next morning at 10am!!
I asked if she would refund the 1st night, she said no!! Although the Airbnb rule is that we get 50%
We had to spend our 1st night in another place and spent much more money.
For the next morning I said we will arrive between 10am and 12 noon as we don’t know the area yet and transport has many connections and takes time!
Leonarda said she will check us in at 11am and we have to be on time.
Next morning she messaged saying she can’t come to meet us and her friend will check us in at 11 instead , at 11:04, as we are waiting for the lift in her building she texted saying her friend is waiting!!
Very strict with time which is very stressful in a new place!!