The air bnb was nice and clean. It’s the last apartment on the block so it is indeed right along the river. You see it right out the window, which is amazing. It’s 2 beds in 1 room, with a back room that has a small futon (wouldn’t say that’s sleepable for anyone) and 1 bathroom. It’s a great apartment for the value. Location is 3 mins off the Arsenal water taxi stop, 10-15 mins away from the main square. You’re not in the middle of Venice, a little bit more off toward the edge, but still a very good location.
What made this a 3 star experience instead of 5 was the host. She was overall very nice but we had 2 issues. 1) It was self-check in and my friends and I spent 30 minutes in the rain trying to figure out how to unlock her lock box for the keys. She wasn’t responsive when I asked her for help (she said afterward she was helping another air bnb guest with an emergency) but it was extremely frustrating and we were outside in the rain for 30 mins. Our luggage and clothes inside got completely soaked. 2) Before I booked this airbnb, I asked Nicola if we could leave our luggage at her apartment after we checked out at 10am and she said yes, until noon. I re-confirmed with her a few weeks before our trip about this and she confirmed yes. (One of our main considerations for booking our Venice air bnb was luggage storage option because our train out of Venice was in the afternoon). The day before our check-out, I reach out to confirm the check-out process and she doesn’t respond, so I follow up the next morning and she finally responds. She says we have to take everything by 11am. It was extremely frustrating that she went back on her word & I had the message in our inbox as proof that she said 12. When I ask her about this, she said that she’s already doing us a favor by letting us take our luggage an hour later than the check-out time and tells us we can store it in a random venice storage facility. I really did not like that she took away our luggage storage option the DAY OF check-out. These 2 aspects made the whole experience not as great as it could have been.