We have used Airbnb many times as we have traveled around Europe and the United States. Views on Venice had to best check in process of anywhere we have stayed. They had great communication with us through out the entire booking process and answered our many questions quickly. The apartment was beautiful and exactly as pictured. We were handed beautiful maps upon arrival with great descriptions of how to find what we needed. They gave us a very complete notebook about Venice giving us great information about everything we needed during our stay. It included tips on how to get around, great restaurants in all the different neighborhoods and at different price points. I highly recommend any of the properties managed by this group.