Carla was fantastic. She gound us at the bus stop and walked us to the apartment. The whole way there she talked to us about Venice and asked us how our flight was. When at the apartment she provided us with a map and told us a great spot to get Gelato and breakfast and even gave us a tip about where to stand and watch fireworks for a Venetian festival that was happening at the time. If we had questions she replied immediately. Very attentive and so kind. The apartment is perfect for two people. It was clean and so comfortable. I loved it. Would stay with Carla again if I go back to Venice.