Francesca was very responsive and accommodating, she even booked our water taxi to the airport (which was magical to be in a gorgeous wooden boat, on the canals of Venice, watching the sunrise - beats the 405 to LAX!) The location of the apartment is great, near everything and pretty quite neighborhood. The view of the canal is spectacular, the place is very spacious (warning if you are over 6 ft tall you will have to crouch to walk around the Master Bedroom), and has all the amenities you need. The furniture is a bit sparse and tired, and not much in the way of decor. And just a heads-up that the canal traffic can be very noisy. I still rate this 5 stars as overall it really is a fabulous place and definitely recommend it.