The apartment is right in St . Mark's square and is a stone's throw away from the Basilica and the Doges Palace. Communication with Francesca was great. Before we arrived, the air-conditioning wasn't working and Francesca sent us a message to let us know that extra fans had been placed in the apartment for us that night. The next day it was fixed. We didn't meet Francesca but check-in was with the hotel next door. The staff at the hotel were slightly rude but that shouldn't be counted against Francesca. Lovely apartment but the shower in the bathroom is oddly placed so be prepared for a wet floor in the bathroom. Lots of restaurants and cafes around and even the gondola stand is close by. Despite being so close to the tourist attractions, it was peaceful and quiet.