Unfortunately we did not meet Michaela due to a family illness however, we received a warm welcome from Giovanni when we arrived and he helped us with our luggage to the apartment. Michaela was always quick in responding to any questions we had, and provided excellent notes on Venice to make our stay more interesting and more local. There was a lovely bottle of prosecco left for us in the apartment. The apartment has great views of the Grand Canal and was nice and warm given the cold weather. The Rialto Market is at your doorstep and we bought excellent produce to make our own meals. There are a number of steps to the apartment, but this is unavoidable in Venice. Highly recommended.