Laura was great, very welcoming :-) She was so helpful, emailing me loads of info about Venice when we booked & again closer to the date. She was also very flexible with check in & out times. The apartment was fantastic, so much space for the 2 of us, it would also comfortably suit 4. It was really modern & clean & I love the ceiling beams, gives it character! It was a long walk up the stairs especially with suitcases but well worth it for the lovely views of the canal. The location was great & allowed us to just walk everywhere, we also loved being in a less touristy area, we actually had room to walk around! 2 really nice squares close by (however be careful as some restaurants will rip you off!) we found a great place called Da Silvios, it was about 5 min walk from the apartment & was beautiful! Great garden courtyard & importantly great food with very reasonable prices! If ever back in Venice we would love to stay here again.