As soon as we landed we received an email from Paolo making sure that we arrived safely and knew our way to the apartment (all this at 1 am). Of course we got lost and Paolo came to meet us and helped us with our pckages. He left us a awesome, homemade guide with great tips and pointers. The beds were comfortable and the house clean. The fridge had a bottle of wine (very useful after a long flight). Would definitely stay there again. Highly recommend it. Venice is a lovely place