Trust me, this is an incredible place to stay at...we enjoyed everything about this experience...Nicolò and Elisabetta were extremely communicative and responsive from beginning to end. The system is set up very clearly, and the only issue we had was finding the place initially...this is a common occurrence in Venice and we were able to find it with Nicolò's help. The apartment has all the amenities imaginable...great for cooking your own meals, making delicious espresso, and even washing clothes...The location could not be better. We were a short walk from the Rialto market and the apartment looks out at a gorgeous Venetian street. My wife and I were on our honeymoon in Italy and this was the best place we stayed at...:)