Excellent, in every way. As an AirBnB user, never have I had such a wonderful time as when we stayed at Francesco and Rachele's place in Venice. What drew us to them were the reviews and the pictures and our expectations were surpassed even then. Francesco's words on our leaving "we will welcome you, your family and your friends back as family", and I truly feel as if we have been treated as family during our stay here So let's start with location. The flat is based literally next to Rialto Bridge, and when I say this, I mean it. You look out of a window and it's there, 50m away! So no matter how lost you get, just follow the signs to the bridge, and you know the entrance is just down the next side alley. From here, everywhere in Venice is walkable, so you really can't have a better location. There are loads of bars and restaurants nearby, wonderful food and it's a lively place to be. public transport links are just on the grand canal, 1 minute away. Next, the flat. The pictures are stunning, but the real thing is better. the floors are ornate, the kitchen and bathroom are more than adequate for at least 4 people, the furniture classy in true venetian style and the space you have is incredible! I walked in and I was speechless. Truly speechless. Add to this the fact that Francesco and Rachele have added in the little things like they stock the fridge with breakfast foods (plus they offer an option at a small extra cost to get even more food in), have real coffee and clean towels made us feel well looked after. Lastly, the service. Never have I met a more dedicated team than Francesco and Rachele. When your booking is confirmed, you get 2 emails in succession, firstly a .pdf about Venice with recommendations on things to do, where to go, how to get to the islands (Murano, Burano, etc.) including also tips on shopping and some great local restaurants and secondly with transport links on how to get to the place from the airport (I recommend the alilaguna as it is direct). Not only this, but the second .pdf also has a detailed description of where to get on, where to get tickets and how to get off. As part of the email, they asked us how we would like the beds arranged (2 doubles vs 1 double and 2 singles, with potential extra beds for babies) and also if we had any extra requirements (babysitters, restaurants, etc.). This for me goes the extra mile. Checking in, Francesco met us at the dock and helped us with our cases straight to the apartment. Doubly impressive as we arrived before the check in time. He told us again a brief introduction to Venice and gave us some useful tips on how to get around in particular the islands. He then booked us a table at a...