Lucia met us at the San Stae vaporetto stop and guided us to the apartment, very helpful since Venice is a labyrinth. Rosanna came the next morning, at our convenience, showed us how everything worked and gave us much of her time with suggestions and explanations. We felt our time spent with her was an equal and wonderful part of our Venice experience. Location was primo, non touristy, yet close to Rialto and central Venice. Comfortable beds, good air conditioning, good WIFI, quiet. Note: 3 flights of stairs, not an issue for us. Great start to our trip.