Luigi was very pleasant and friendly. He greeted us at the apartment and also allowed us an early check-in, which was much appreciated. It was nice to have three separate bedrooms since there were four of us. The steps to upstairs are a bit on the steep side. It was a bit difficult for my aging mother. Google's direction to the apartment was not great. It took us through lots of twists and turns to get there the first time, but there was a much easier way to go to San Mark Square, for example.