Elisabetta and Riccardo were very responsive to our requests. They communicated with us to make our travel and check in process as seamless as possible. Elisabetta met us at the Valparetto in San Marcos and escorted my family and I to the apartment. Venice can be a little confusing so the extra effort in meeting us and escorting us to her property was much appreciated! She provided us with a lay of the land, offered a few restaurant options, and site seeing tours. A bottle of Champagne was waiting for us as well. Overall, the property was well kept and neat and clean. Definitely plenty of room for a family of 4. The only drawback were the 5 flights of stairs we had to climb to get to the apartment. Not an easy task if you have quite a bit of luggage as we did or health issues. I knew that when I booked it so it wasn’t that big of a deal to me. Esliabetta and Riccardo were great hosts and I would definitely stay there again if I return.