Our stay in this apartment was disappointing. The apartment was not ready on arrival and nobody was there to help my family of 5. We completely understand that miscommunication happens. We waited outside of the apartment for 30 minutes until a neighbor let us in to drop off our luggage. The apartment itself was fine and the location was excellent. However, at check-out, the caretaker of the apartment arrived at 9 AM to inform us that we needed to depart two hours before the listed check-out time giving us only one hour to make ready 5 people with one bathroom, ready the apartment, and pack our bags. We have traveled the world with airbnb and have never encountered such terrible communication problems. It was a very disappointing experience.