First I would like to say that we would without hesitation stay here again and recommend it to friends. However I would mention a few things so that they're expectations are realistic.
THE LOCATION IS AMAZING-- so perfect!! Close to the Main Street, yet secluded and quiet!!
We stayed one night after traveling around Italy then departed for the airport early in the morning.
Before booking I messaged asking if it would be possible for us to drop off our luggage before check in time (like at 11:30 instead of 1pm) they said yes of course. If anything they would store at their home for us. This was a requirement for us so I made sure to be clear before booking.
I confirmed the evening before and asked where to meet. We agreed (I thought) at the flat address itself. Upon arrival to Venice by train we decided to walk to the flat instead of taking the vaparetto (mistake!!! Don't be cheap!) we followed google maps and it took us to the flat but we were very confused. THE FIRST PICTURE IN THE LISTING IS NOT THE BUILDING THE FLAT IS IN. It's a traditional Venice alleyway. Which is fine but was very confusing when we arrived (right at 11:30) So we typed the address back into google and walked across the island another 20 minute. Then we decided to call Lucia after asking a hotel for clarification on the address. She was a bit rude through text (but it could've been a language/communication issue) saying she wouldn't be able to meet up now that we were late. Eventually she did send her son to meet up with us (12:30) and he was very kind showing us to the flat and explaining a bit about the amenities and location of sites.
Not very important but want to note: The description said they would have a welcome champagne drink for us, chocolates, eggs, milk toiletries, etc.
the welcome drink was 1 small bottle, not enough for 2 ppl like the picture showed. There was milk and yogurt but no eggs, like half a bowl worth of cornflakes in an opened/shared jar. The chocolate was a large flat bar half eaten, the toiletries in the bathroom were all sample sizes with teeny tiny amounts left in them. The chalkboard still said welcome to the previous guests. And I'm not sure if it's because we checked in early they didn't have time to replenish but they should've said when I asked about an early check in so we can alter our expectations.
The shower head was broken and had a ridiculously strong spray we tried fixing but couldn't and actually made our toddler cry from the pressure so we weren't able to bathe him. - I told the owner about this so hopefully they address it.
Again wouldn't hesitate to stay here again. Just would suggest updating the description and pictures so it's more realistic. Thanks!!!!