Andrea was very helpful in giving us transportation directions from the airport, around the city, and out to Murano, and accommodated for our late arrival to Venice. The apartment was a little smaller and darker than we had anticipated, and the apartment was not located exactly where it is shown on Airbnb (it is a little further north toward the water). A nice, large bathroom and the access to a secluded patio made the stay much nicer though. The bed was also two beds pushed together.