Elisabetta was there to welcome us at the apartment on our arrival. She was very accomodating in allowing us to drop our bags earlier than check-in time as our flight came in a couple of ours earlier. This was much appreciated. Elisabetta gave us good, clear information about getting to the apartment and was also good with directing to local sights and conveniences once we arrived. The apartment was spacious and more than met the needs of our family of 5. The location was excellent and in easy walk of many attractions. We loved our stay here. There was a problem with the couch downstairs needing some repairs which Elisabetta pointed out to us on arrival but this did not affect our visit in any way.