The location is amazing (truly 5 stars!!) and the communication with the host was great, especially re check in and when we had no towels. The building itself was also lovely and the elevator a wonderful amenity!
However, there was absolutely no privacy from one room to the other, when someone is going to the toilet from the “Lux” room across the hall (their bathroom is just next to the “Gondola” room) you have the feeling they are in your room and as they need keys to open and lock the bathroom you easily get woken up at night by the rattling and flushing (if you’re a light sleeper). Moreover the walls are so thin that you can easily understand other guests speaking from the “Lux” room from the “Gondola” room (and hear footsteps and muffled talking from the “Loft” room).
Regarding the room itself, the decor add some touch but there are no small bedside tables or reading lights in the bedroom, which is pretty uncommon. A bigger problem was the bed in the “Gondola” room - it’s terribly creaky and noisy (it even makes noise from just breathing while sleeping), and not made for tall people (over 1,9 meters) as you cannot lay comfortably due to a board at the foot of the bed. Last but not least, the room was pretty warm and we quickly learned to close the windows due to the mosquitos (there are screens on the windows but not fitted so there are big gaps). We toured Italy in two weeks and only got stung while sleeping in Venice.
There were also some issues with the bathroom. The note is clear that the bathroom is not in the room but in the hallway - but it’s in another hallway and you have to pass by two other rooms and some cameras to get there. The ventilation in the bathroom is permanently blocked so it stays moist there and the towels remain wet as they have no place to try.
We had a wonderful time in Venice and again the location is great but there are really some serious issues in the Gondola room that reduce comfort.
Last point: The fish seems to be living in an aquarium that’s too small, the poor thing seems way too big for the size of the tank and has nothing in the aquarium besides a tiny fake plant when many fish like it enjoy having plants or decor to hide in and play around. It was a little depressing to see the fish every time we went in and out.