This was my second stay in Venice (San Marco area). We previously stayed in another apartment in San Marco. For this visit, we were two families consisting of five members, and we enjoyed our stay at Le Muneghe. We stayed in the three bedroom apartment which featured elegant Murano glass chandeliers, custom drapes and upholstery and modern appliances.
The following will indicate the pros and cons of our stay:
Pros:
-The directions provided by our host to the apartment from the airport were spot on. We took the Alilaguna orange line from the airport and the apartment was within walking distance from the del Giglio stop.
-Our host provided masks and hand sanitizer at the entrance and encouraged everyone to use it when entering the apartment foyer.
-Our host did an excellent job explaining everything in the apartment and pointing out points of interest for us to see on this visit.
-The apartment was clean and as advertised. The hot water was actually hot; showers were enjoyed by everyone. Body wash and shampoo were provided.
-The location of the apartment was good. It was quite for sleeping and relaxing, but central to all sightseeing.
-Our host was responsive. For example, we were left a dirty, previously used sponge to use, but as soon as I brought it to our host’s attention, she had someone deliver a new one.
Cons:
-The apartment was advertised as being on the first floor, however, the 3-bedroom is accessed by going up a narrow, winding staircase, and the thin railing was coming out of the wall so it did not provide any support. We travelled with several senior citizens and it was difficult for them.
-The apartment did not have everyday plates; the only plates were ones the host pointed out were her grandmothers, which were delicate and required hand-washing. When I texted to inquire about everyday plates, I was then told they could go in the dishwasher. We refrained from using any plates and bought some plastic plates from the local supermarket.
-Towels are in short supply, so I would suggest packing an extra one. Each person was provided one towel and one hand towel. No washcloths were provided (I had packed a couple). When I asked our host for extra towels, she advised that the advertisement for the apartment only stated one per person. However, she did offer to put us in touch with the service that does her laundry and they would wash the towels for a fee. While I understand her policy, it would be a nice touch to offer an extra towel for guests staying longer than 5 days as it is pretty gross to use the same towel for that may days, especially as there is no washer in the apartment.
-Wi-Fi is unreliable. If you absolutely have to have Wi-Fi, beware. The Wi-Fi never worked. I contacted our host who contacted the provider. The provider advised our host that Wi-Fi would be restored in 24 hours, but that never happened. While I understand this was beyond our host’s control, it was her response to me when I inquired about it that I felt was unprofessional. (Note: I have lived overseas as a Diplomat and I have travelled all over the world for over 40 years, so I understand the challenges of life in other countries and it was obvious that I was not in the USA). Below is the conversation:

Subsequently, our host advised that the internet provider responded to her 6 days later regarding fixing the problem.
In summary, I would not hesitate to rent any property that Marta had to offer, as I am confident in the quality of her properties. Thank you Marta for being a great host!!