Elide responded quickly throughout our stay, and the directions she provided were very helpful in finding our way in the streets of Venice, which can be confusing. Castello is close walking distance to all the major sights, but it is a more quiet neighborhood. Good water pressure, fully stocked kitchen, clean, iron and hair dryer provided, exactly as it appears in the pictures. There's a grocery store 2 minutes away, as well as several great spots to eat. The ac did not stay below 26 degrees, but that was not a fault of the ac or apartment, it's just exceptionally hot this time of year, I only mention it so people know what to expect. We just slept on the pull out couch in the living room so we could be in the same room as the ac, it was comfortable. I recommend this air bnb, great location!