Our stay at Alberta's was amazing from the start to finish. She helped us with getting a water taxi from the airport to the apartment and was waiting for us as we stepped off the boat onto the property. She walked the apartment with us and explained everything in detail.
We really felt like it was more of a five star hotel stay with a concierge service on hand! Alberta communicated often and responded quickly to any questions. There is also a person on site to help with things like trash disposal, etc [not an easy thing in Venice.]
The apartment was perfect for our extended family and had several spaces to hang out so that everyone had privacy. We even used the terrace several evenings even though it was December.
The location was ideal right off the main canal and felt like an authentic neighborhood with small stores and restaurants.
We will definitely stay there next time we go to Venice.