We were warmly welcomed to the apartment and given excellent instructions about everything. The apartment is very large and spacious (not cosy at all). The building is beautiful, unique and old and we were very comfortable. It is situated a comfortable 15 minutes walk from St Lucia train station and easy to reach all the attractions either via vaporetta or walking.
However, there were a few negative things we would like to mention. Firstly, the meeting point was made at a famous restaurant which, had it been open would have been easy to see, but it was closed and shuttered up with no signs and no lights on. As we were arriving in the dark, it made it very difficult to see where to meet. Thank goodness we had a GPS. Even in the day light I couldn't see any signs to say it was the said restaurant.
The other negative was dirty dishes. We had to wash everything before using. When we wanted to wash dishes, we couldn't find a clean cloth, there was only a tiny bit of washing up liquid provided and the plug was ineffective and so we lost our dish washing water.
We were there for Christmas Eve and Christmas morning, yet it was the only accommodation we stayed in that had made no effort to put any Christmas decorations out. We had a wonderful stay in Venice and communication was always very good prior to our arrival.