Booking process was very smooth with good communication. We were two guys travelling so we're only looking for a twin room to sleep and leave our stuff while we visited Venice. The room was clean and as described. On the 3rd floor no lift but no problem for us. We were lucky to find parking in the street when we arrived. Bed was comfortable one double and one single.
Next morning we woke around 9:30am after going to bed around 1am. The only problem was the rush in the morning to get out. Checkout was 10am straight after breakfast and the guy on duty stood in our room as we finished packing then complained that we used the two beds explaining that the single bed is only to be used if there were three in the room.
I was very clear in my pre-booking enquiry that we were looking for a room with two beds as we were two straight guys. Maybe the message didn't get passed on to this guy. I felt this was unnecessary as it spoilt an otherwise pleasant stay.