For background, I’m an Airbnb superhost and regular user of Airbnb.
The unit itself was very nice, extremely clean, and in a great location (close enough to everything but not a busy tourist feel). We enjoyed the local area and did find it was fairly good value for Venice.
However, our experience did not start off well as we waited for 45 minutes in 35 degree sun after a 16+ hour journey while the co-host showed up late at the agreed meeting place with little care in the world. We were provided very vague instructions meet at “the bus terminal” and I’ll be there at your bus, thinking Claudia would have a sign to help us identify her, she did not. To ensure we weren’t in the wrong spot, my husband and 14 month old baby waited in the main bus area, while I went to every potential other waiting area trying to find her and borrow a phone from someone to locate her. She then proceeded to say we hadn’t let her know which bus we were catching, this was untrue as we had informed her 2 days earlier when she had inquired. The listing does state that smart lock (self checkin) is an amenity, but this was not our experience.
Also, upon arrival we were informed that there is a 4 Euro a night per person tax. Upon further looking through the listing this is stated in the ad, however is not clear that this is an additional cost on top of your stay price that you have paid already through Airbnb. Upon check out we were then provided with a bill that had a further 2 Euro charge to mail us an “original bill”. As an Airbnb superhost myself I could not imagine doing this to my guests. This is something that should be included in the price per night listing on Airbnb.