Upon arrival Andrea asked us for 5 euros each "in cash for a city tax". We didn't pay it because that was a scam. He then photographed the information page of our passports instead of writing it down which was a violation of our privacy rights.
The only reason we booked the apartment was because it was listed with air conditioning and a canal view. But there is no air conditioning. When we asked about it - because the apartment was so hot (outside it was 98 degrees Fahrenheit, 32 celcius) he said it would cool down, it never did. I sent him a message 3 hours later saying the air conditioning was still not working. He responded he would be by to fix it, but he never came. We asked for an 11am check out, which he confirmed, but he had a cleaning woman come in at 10 am anyway.
Andrea is a liar and it was a miserable experience for my pregnant wife and for me