Francesca's apartment is large, and very conveniently located. It'd definitely be great for a family with small children.
On arrival, someone from the hotel showed us to the apartment. It was a bit awkward after that, as we didn't know what to do, but eventually we found some change, tipped him, and settled in.
The only minor issue for me was with the wifi. It seems to be the hotel's, and to use it required agreeing to some fairly ridiculous terms, and registering an account. I can't attach a screen shot of it, but it I didn't feel comfortable them (we may collect details you enter into a form or via a social login portal??), so was without wifi for the duration of my stay.
Though I never actually met her, Francesca was very nice, accommodating, and helpful. She provided a bevy of tips and insight before we arrived. When leaving, we left the keys in the apartment, only to find the door to building's lobby was locked. The button to unlock it next to the door didn't seem to do anything, so we found ourselves trapped in the lobby. Once I actually contacted Francesca (it was 7am at the time, so I felt bad about calling her), she was very prompt about sending someone to let us out.