Esmeralda was amazing! She met us at the boat dock to receive us and toured us around the apartment. All of her advice and suggestions were on point! In addition, the apartment was completely accurate to the pictures and descriptions. Finally, we even left our passports when we left and she was able to get us back into the apartment in time for us to get to the airport in time for our international flight! I would suggest anyone visiting Venice to use her AirBnB!