We booked this apartment at the last minute and were really excited about our stay in Venice, but were underwhelmed by the flat itself and unimpressed by the lack of contact by the owners during our stay.

The check-in manager arrived 15 minutes late as she was waiting at the wrong waterbus stop despite us sending text messages to confirm the exact location. She walked ahead of us to the flat and was not willing to engage in conversation about the local area or recommendations of places to eat/drink. When we arrived at the flat there were loud building works taking place in the neighbouring block which she said she didn't know anything about but that we could contact the owner if we had a problem. Given that we only booked 2 days in advance I would have expected this to have been mentioned upon booking.

She was in a big rush so didn't show us much of the apartment nor the terrace, and we later found that the TV didn't work and we struggled to make the air conditioning work. Our confirmation email had informed us that we had a private jacuzzi mini-pool but this was not the case. The check-in manager said the owner had made a mistake with the email but would be in contact to explain and apologise. We didn't receive any further communication on the matter. We also enquired about a late check-out which she said the owner would email us to confirm. Despite me sending an email to follow this up, we never received any communication from the owner regarding this. We contacted the check-in manager directly who informed us at 10:45am that we could leave our bags until 3pm. Given that this was 15 minutes before our scheduled check-out at 11am we had already moved our bags to the train station.

The flat itself was in a great location and the terrace was very pretty. The bathroom drains smelt quite bad and the TV didn't work as mentioned above, but the main disappointment was due to the poor communication received from the host and check-in manager. I wouldn't recommend staying here as I believe we could have got better value for money in a different flat.