Arranging the flat was easy, ilaria was very accommodating at first and organised for her cousin Valentina and her husband to meet us to check us in. It was all very professional, lots of local info and maps provided and clear instructions while staying at the flat. However, on the morning of our check out I was quite shocked at how we were treated. Valentina arrived before 10am (our very early check out time) and made it clear we needed to leave asap. At 10.03 she was adamant that we need to leave now, then at 10.05 she again snapped 'the housekeeper needs to come in so please can you make your way out!!'. I have never been thrown out of a place before. Truly awful and ungracious hosting for such an overpriced apartment in Venice. Oh and one last thing, if you are British and have a generic adapter, there is only one socket you can use in the canal side bedroom and one behind the fridge....