The positive thing about staying in this apartment was it's location. It's in a quiet and safe area of Venice. It is a 5 minute walk to the vaporetto /water taxi stations. The place was spacious for the 3 of us. However, we had some issues upon arrival. Our arrival instructions by Frederico were to contact Maria the Housekeeper to let us in. We called her number several times but she did not answer. We rang the doorbell many times but no one answered the door. Then, we finally contacted Federico who called her to finally let us in. She was in the house the whole time. We later tried the doorbell and found it was not working. Once inside she gave us welcoming instructions in Italian. Maria tried her best to communicate with us and to make us feel welcome. Unfortunately, there was no common language between us. She spoke no English, and we did not speak Italian. What would have been helpful if instructions were posted on the wall in English on how things were run; where to get a vaporetto; where to leave the keys when we check out; current maps about town in the city; where to eat; important numbers to call; WIFI information; what to do in case the electricity goes out ( and it did every night we were there for at least 5- 10 min each time) would have been helpful. The biggest issue we had in the beginning was how to open the front door with the key. Maria never showed us how to do it. Possibly because it was an older home with older lock and key, it took us many many tries and calling Federico with our concern. After many tries ( and luck!) we were able to open the door by turning the key a certain way and pulling/pushing the door a certain way. We figured out this technique at night using our i phone flashlight app. Once we worked out the issues in the beginning, the rest of our stay in this apartment and Venice went smoothly. We did not see Federico during our stay there, but he was accessible by phone if we needed him.