Worst experience during my time in Europe, mostly because of Luigi’s assistant, Paola. I checked in and quickly realized the place wasn’t the right fit for me - it was too hot and I just did not feel comfortable there. It reminded me of a Motel 6. The view of the canal did not make it worth staying for me. So much so, that I was willing to pay the $372 in cancellation fees and what not for the rest of the week I had booked, just to move on. I cancelled the same night I was there, using the Airbnb process that they, along with the host, set the cancellation guidelines for which was perfectly ok with me. Sure, I didn’t enjoy paying almost $400 for a few hours but I felt it had to be done and was willing to deal with the costs. I didn’t use the shower or bed and slept in the couch for a few hours because it was hot and the couch was near the air conditioner unit that was placed in the hall between the kitchen and the bedroom (which by the way, constantly leaks a big puddle of water which could easily cause a slip), and it was still too hot. Early the next morning Paola called me and asked me to wait for her before I left to my new reservation. I said no problem and in about an hour she showed up, and then it began... the nightmare. Paola started in on me that I owed her money for the first night. She was yelling at me very loudly the entire time - which you could just imagine how uncomfortable this is when alone in an apartment with someone. I told her Airbnb knows exactly when I cancelled, obviously (after check-in at 12 pm), and that they charged me $372 and if there was any more money owed, they should charge me and that I shouldn’t be giving her any money directly. She kept insisting that I should give her more money than I had already paid, which made me very uncomfortable and I felt it was very unprofessional of her. She kept yelling at me and I showed her the email cancellation receipt from Airbnb and asked her to please take up any issues she had with them, which would be the appropriate thing to do. I even sent the receipt directly to her right then through WhatsApp so she could look into it further if needed. I’m not a dishonest person I told her and I wasn’t to pull something over her but I was certainly not going to hand her cash directly and felt that any additional charges needed to come from Airbnb. She made a gesture by putting her finger to her eye and basically told me I was very sneaky - it just baffled me and was very insulting - which was what she was aiming for unfortunately. I had had enough of the yelling and her behavior. I told her I didn’t appreciate the gesture she made with her hand and that she was being very rude. I started to grab my bags at that point and she kept yelling at me from the top of the stairs and threatening to report me. I told her to feel free to make her claim with Airbnb, but I was not going to deal with her any longer. Let me be clear- I wasn’t going to write a review, I really just wanted to move on from this bad experience. Then I received an email notice from Airbnb that I had a review from this place waiting for me and that I couldn’t read it until I write my own review - which urged me to write this as I feel the need to defend myself after such degrading treatment. So here we are - and it pains me to write anything negative as I don’t want to hurt anybody’s business - ever - but her bahavior was over the top. She should’ve handled the disagreement differently as it’s not acceptable to yell at someone for 10-15 minutes and she wasn’t planning on stopping had I not gotten out of there. Now I know exactly what the review that Lindsey posted in July of 2019 meant when Lindsey wrote that Paola “ruthlessly berated” her and made her feel “uncomfortable” during check-in time. This whole experience made me very sad and I felt highly insulted by Paola.