Giovanna made check-in and out easy and flexible and also provided fantastic directions from the station. The apartment is amazing with it's antique furniture and ornaments. It is enormous and in the perfect location, just far enough away from the main attractions to provide a respite from the tourists, but within easy walking distance. It is located in fact on one of the smaller canals and the gondolas pass right below the bedroom window. It is clean, cool and provides excellent value. I would highly recommend to stay here.