This review is primarily due to the unprofessionalism and downright rudeness of having to deal with the host, Lucia.
The day before checking in i wanted to confirm if there was wifi as I do not bother with international calling on my vacations, because I’m on vacation. I let Lucia know about this and she immediately started becoming very rude. According to Lucia, it was apparently my problem that she was out of the country and asked me how I was supposed to get into the unit I was paying her money to use.
Long story short of dealing with her, I ended up having to escalate the issue to air bnb support. So until 9pm at night the day before I’m supposed to check in to the unit, I didn’t know if I was going to have to book a new hotel, creating stress on my vacation. After all her bickering of trying to tell me it was my problem that she wasn’t there to let me in, she somehow was able to just leave a key out in a lock box like every other air bnb.
Honestly an air bnb host has 1 minor responsibility since they all hire someone else to do the cleaning - let you into the unit. I honestly can’t believe I had to escalate this issue to air bnb about letting me into the unit I paid for. Lucia has a sense of entitlement to getting paid and not having to do the bare minimum to provide the service you are paying for.