While my visit to Italy I had quite poor WiFi connexion from my provider and few coffees bar at Italy (no every1let u use it), because of this wifi problem my server couldn’t connect to Airbnb webpage a set a mistake with the day of my stay in Venezia. After Paola accepted the request n took the payment we texted and I realised about the mistake explain politely my struggle with the WiFi at Italy and if she could rent me the flat for next day but was unavailable. She completely stopped answering to me and didn’t returned my money. What a disgusting way to keep people money. From what I have read from the reviewers there are much much better flats in Venezia , like the one I stayed after my experience with this host. Look for somewhere else ;)