Everything was great across the board - the AC was great, cozy space, clean, good amenities, and a terrific location making this a great value stay. Bjorn is very helpful in suggesting places to visit in Venice and how to get the most out of the city, and is very responsive if you have issues. Only thing is that the front door lock is quirky - to open it, you need to wiggle it in and out very lightly as you turn it to the right. It can be tricky at first, but once you get it it's super easy to repeat