At the time of the arrival the heating in the apartment just started to work and it was only 12 degrees inside. We hoped it'll be better, when we'll return from the dinner, but we found the flat totally cold (still 12 degrees) and all the thermostats switched off. At the nighttime we found a conditioning and with it's help we raised 14-15 degrees at the bedroom, but all the rest of the flat it was around 13. It was so cold in the bathroom that when we switched on the shower all the walls were covered with the steam and water like in a horror movie. The host (who was very nice by the way) tried to fix it in the morning (for sure, it was too late in the night time and she hadn't seen our shocked sms), but it didn't help (thermostat switched on and switched off several times during the morning). They tried to call a repairman, but he could only come at the day we were leaving. The host contacted the owner and he confirmed that if we'd like, they are ready to return us the money. So, we decided to leave, because it wasn't possible to stay at the apartment. We left and had to rent a room at the hotel by our own money. After couple of days I contacted the owner to get the info when we'll get the refund. After that day till now we still didn't get it. He wrote me 2 messages in which he claimed that the apartment was in a good condition and that it was our decision to leave. I can say, that it's the 1st time time we have such experience with Airbnb. Hope the situation would be resolved. Until it's not, I highly do not recommend to rent this apartment.