The host was very responsive in messaging us and offering tips on how to get to venice from the airport. The apartment is VERY big, great location and beautiful views of the canals. Only problem was the address given to us said "San Marco" so I was walking around looking for that on the walls but now I know that San Marco is just the big square near by and the st name is completelydifferent. Would have saved some time knowing that. Also you need to use a app called keesy to get inside the apartment and it wouldn't work just using bluetooth. I for some reason had to find wifi at a hotel and open the app again for it to work even though I was fully signed up and it should only require bluetooth. The app also failed to work the rest of the time there but you get a set of keys once in the apartment so all good. I'd definitely stay there again just a little headache when first arriving.