Arelis was lovely to deal with. When we arrived, there were a few issues (broken bed and toilet didn't flush) and Arelis dealt with all of them. We left the flat for approx. 1.5 hours and they were fixed when we got back. The washing machine stopped working and Arelis offered to wash my clothes in her house, to compensate!!
The flat is in a great location - very close to a vaporetto stop, less expensive souvenir shops, the produce market, Rialto Bridge, etc.
It should be noted that the flat is on the second floor so be prepared to climb stairs with luggage. The bathroom is small and water pressure is low. Wi Fi speed is very good. The main negative is that there were a lot of mosquitos in the evening so we had to use repellent and most of us suffered a few bites. There were 4 adults and 3 kids in our group and although the rooms are not large, the flat fit us all comfortably.