Private transfer from airport booked through Tomasso never appeared - we waited 40 mins as Tomasso kept saying he would be there in a minute. This was supposed to be a surprise for me as my husband hoped we could go down grand canal at sunset and have dinner once in Venice. We ended up having to book our own transfer and by the time we finally got going it was pitch black and all restaurants closed.
Tomasso did therefore waive the fee for the meet and greet off the boat and giving us keys plus guiding us to apartment.
Location good but very touristy although the apartment itself in a quiet location.
No frills here - nothing extra and feels like host doesn’t really care. Basic standards. No info at all in apartment - took us 24 hours to realise there was WiFi when we found the router by chance
Basic kitchen - no kettle, 3 different coffee machines and one plug which meant had to constantly unplug one appliance to use another ...
Half the lights weren’t plugged in or didn’t work.
Didn’t feel like the host really cared or wanted to make the guests feel at all welcome.
Getting keys was fine but make sure you remember the way! We got incredibly lost in the dark the first night and had to retrace steps.