Our arrival to Venice was full of travel woes, so much so that we weren't able to arrive until a day later than expected leaving us less than 24 hours to enjoy the city. Alessandro was so patient and accomodating every step of the way. He was able to offer an additional day to make make up for our missed one, but sadly we couldn't take him up on his offer. When we arrived, Alessandro met us as planned, assisted with luggage, gave us a tour of his spectacular home, provided directions and recommendations and made us feel very, very welcome. On top of all that, Alessandro served not only as our liason with the airline (since they lost my mother-in-law's wheelchair), but he also intercepted the delivery because communication from the airline was incredibly poor. Our whirlwind trip to Venice was truly wonderful and our host was largely the reason. We will return to Venice another day and will definitely seek Alessandro's home for our stay. It's in a superb location and you couldn't ask for a more gracious host!