I went on holiday to Venice with my sister and booked an Airbnb for our trip. I checked all of the reviews and found this flat. The reviews seemed very good so I went ahead and booked. We got there on the 30th April, around 6:45pm. We had told the host we would be there around this time and she had said she would meet us at 7pm so we had to wait until she got there. Whilst waiting for her, one of the neighbours came out and started shouting at us to not stand outside his apartment. We explained that we were waiting for someone to let us in and he continued to shout and be very rude and aggressive in his tone. This was our welcome to Venice. Eventually the host arrived and let us in but straight away we were extremely surprised and upset to find out that not only was there no Wifi, even though it was advertised on your site as having internet, but there was no signal for our phones. I was surprised as not only is it the 21st century, but this should be clearly stated on your site. It is very dangerous for 2 ladies to be in another country with no way of contacting anyone unless we walked 100metres down the road. This is a huge concern for health and safety and the wellbeing of your customers. This was only the beginning of the issues we encountered. We were very tired and after having to leave and find signal to let my family know we had arrived, we went to sleep. The next morning, I woke up and went to have a shower. The photos attached will show you not only the size of the towels that the host had left us, (2 face towels and 2 hand towels), but also the leaking water that we had to deal with the entire trip. The towels that had been left were so small that we could not use them as bath towels so that day we both had to use our clothes to dry off after the shower. We had to leave the apartment to be able to contact the host so when I messaged and asked for proper sized towels, I was surprised to receive a message saying that whatever they had, had already been provided. That day my sister and I had to go and find somewhere to buy towels. I think the host maybe realised the unprofessionalism of her response and deleted her own message on WhatsApp. She then messaged again to say that she would drop some towels off that evening. Now unfortunately the problems did not stop there. When we had showered earlier that day we noticed a lot of water leaking out from the bathtub as there was no seals on the side of the bath meaning the water would seep out. There was no drain on the floor either to dispose of the water and so the floor turned into a shallow pool every time we used the shower. That evening when we returned home, the host had come and left us 2 towels. The towels were old and tatty and we were glad we had purchased our own as we were not able to use those. I am surprised at how some people are even allowed to rent out their property if they cannot even provide a standard quality towel. Regardless, we had to endure all of this headache and to top it off, when we wanted to wash some clothes in the washing machine, we found a mass of mould growing in there. This is so dangerous for anyone who stays there! The flat is also advertised as having a garden and shows a picture with chairs and a table. There was no chairs and no table to use and actually it was a communal garden which again had not been stated on your site. My sister is religious and she would not have agreed for us to stay here had she known this from the start.
I have attached all the photos so you are able to see what we were dealing with. This flat should not be allowed to even be on your site as it definitely does not adhere to any health and safety regulations. I am very disappointed after spending all of that money and I will make sure that everyone hears about this.
Dreadful experience.