Right from the very beginning Hélène was very responsive to my questions and ensured I was prepared for my specific transportation needs. When we arrived Luisa was at Spirito Santo to meet us as promised. The location is perfect. It is in a quieter neighborhood, but close to so much including restaurants, basilica and bridge over grand canal to San Marco area. The space met our needs better than expected as there is a very large comfortable sofa in a second room I could use when waking up in the middle of the night due to time change. Hélène also had coffee, tea, fresh fruit and rolls available. Our two night stay could not have been better.