Roberto was a great host. He was very thorough in making sure we knew how to get to the apartment from the train station, including options for the different vaporettos, a map, and detailed instructions regarding the combination box with the keys (this is a great feature - makes check-in very simple). He was always available for contact and would respond quickly and accurately. The apartment was clean and well-equipped for our four-night stay, with good kitchen facilities and decent-sized bed (firm mattress). The apartment was located in good proximity to a number of nice restaurants and cafés, as well as the Arsenale vaporetto stop, however we found all areas of Venice were within 20-30 minutes walking distance. The apartment was very well-located for to getting to the Venice Biennale Pavilions at Arsenale and Giardini.