Francesca and her family are very welcoming. The folder in the flat is full of useful information. The restaurant recommendations are spot on. The flat is in a wonderful location. It is just a short walk to the Rialto, but the area is quiet. It is next to a square with a supermarket (good news if it is raining heavily!). The welcome pack of milk, water, juice and so on meant we did not have to go out as soon as we arrived. The flat is beautiful and has a fabulous canal view. We stayed there last year and could not believe our luck in finding it - so we went back this year!