A rep was sent to pick us up at the train station which was very helpful because it was not easy navigation the streets of Venice with all the luggage. The apt is very spacious, clean, and located right next to a very lively bar in case you are looking for something fun to do late at night. Giacomo is very responsive. One note: if you leave Venice in the evening, you will have to move your luggage at another location around 10-15 min away from the apt since check-out us at 12pm. If you have minimal luggage, it should be ok. But if you have a few large pieces, then you will have to plan for it.