Dario was very friendly and very helpful. When we had a minor heating issue he was there very quickly and resolved the issue. We enjoyed our stay; the apartment is mostly as described but the bed is not what I would call a king (at least in America), it's more like a queen mattress. The apartment is tucked away from the main thoroughfares so I imagine it's quieter than most places in Venice, but you might bring a pair of earplugs if you're a light sleeper because sound in Venice doesn't really have anywhere to go but up. Overall we were very happy with our choice to stay in this apartment.