Jelena is super responsive, even while being very pregnant 😱 Her husband and mother welcomed us at check-in and everything went smoothly. Everywhere was very clean, including common areas. Showers were very comfortable! The night before our arrival we communicated saying we had big luggages and she suggested we take the waterbus - that was very helpful. Venice has a lot of small bridges (with steps) across the canals so do be mindful! The waterbus took us pretty close to the bnb and we only had to cross one bridge which was great!