Matteo was very responsive and thoughtful. We met with his mother Sandra when we arrived and she was very friendly, she told us great spots to view the city as well. The place was also very clean and very nicely located. We missed our first night as our flight was cancelled but Matteo was very accommodating and helped as much as he could. It was a very pleasant stay and I would definitely stay with Matteo again the next time I am in Venice!