I traveled to Venice from the United States with my sister and 2 of my friends. We arrived around 2 (when we said we would) and the cleaning lady was still there and Pietro was not there to meet us. The cleaning lady had to call Pietro and he showed up about 15 minutes later. He was a bit disorganized, but he was very nice and gave us his contact info in case we had ANY questions. Before arriving, he was also always quick to respond to any questions I had about directions or anything, so thank you Pietro!
The apartment itself was cute and well-equipped. The wifi worked well, he had a washer/dryer, and a dishwasher. I didn't sleep in the actual bed, but my friends said it was extremely comfortable. The sofa bed was not super comfortable but it did the job. Not many blankets or pillows were provided to make it better, but you can't expect much out of a sofa bed anyway.
Overall though, we really enjoyed our stay here. The view of the canal from right outside the window made our stay here 100% worth it. There are restaurants and grocery stores 2 minutes away from your doorstep, Rialto Bridge is about 15 minutes away, St. Mark's Square is about 25 minutes away, and the train station is about 15 minutes away. Great location, great view. I would book here again!