From booking thru our last night, every interaction with Caroline & Jacopo was wonderful. They were quick to respond to my many questions and to help me out with questions about Venice, transportation, etc. Jacopo met us at the bus station and was so welcoming and friendly. He recommended some great restaurants. Their apartment in Cannaregio is beautiful. It's well taken care of and in a great location. It was so convenient to get to the train station, bus station and vaporetto stop. The kitchen was well equipped if we wanted to cook. Caroline & Jacopo left food and even gave us fresh fruit, milk and water in the fridge. The bathroom had a huge supply of shampoo, body washes, etc. I would definitely stay here again and would recommend this place to anyone!