I have always had great experiences on Airbnb, but unfortunately our stay in Venice demonstrated the extent of disappointment when things are not as expected. We paid a lot of money to stay in what turned out to be an old and dilapidated apartment, and we were poorly treated by the owner. The host didn’t provide any of the minimum items one might expect - not even a toilet seat or glass to be able to have a drink of water. The shower was full of mould and when one of us got injured because of a poor maintenance issue, he was extremely rude and paid no regard to our safety let alone comfort, and he even tried to charge us for damages afterwards despite agreeing with us that we were not at fault. Really disappointing experience, especially when travelling with young children and considering we are always very polite and respectful.