Donatella was there to greet us. Super accommodating. Especially since she had to wait for us over two hours because we didn't factor in the water bus time in line and to get to San Marco which took about two hours. Advice: bring rain boots & bug spray, travel far away from tourist attractions to find better food and to avoid frustration from the crowds. Apartment was very clean. We loved the terrace. The apartment is well equipped for families (even had a pack&play). Downside was no wifi. Overall good experience :).