The apartment itself was clean, beautiful and in a great location. However, I found the management to be very challenging. Prior to our arrival, their response time was often days, and I had to ask my questions several times before I got an answer. I got the feeling I was working with a call-center rather than a real person. That was disappointing to me, because that is one of the things we usually like about AirBNB….The personal touch. Also, the host insisted that we send them copies of our passports prior to arrival, which for me as an American was unprecedented and very uncomfortable. It turns out that’s a Venice requirement, but an explanation ahead of time would have been appreciated, especially when I asked. Only once we arrived in Venice we’re they responsive.