Alessandra helped us find the best way to get there by email and phone, and Andrea gave us a most welcoming reception, taking his time to explain and show us everything, including some interesting information about the history of Venice and recent developments there. They have all kinds of pamphlets and a notebook full of information with transport scheduals, etc. Andrea gave us great tips for dining out too. Their apartment is very comfortable, including their bed, and with my fussy back, I don't say that very often. The kitchen is extremely well equipped, including lots of spices and utensils. The bathroom is modern and beautiful. As for the location, it would be hard to top!!! We know where we'll be staying during our next trip to Venice