We had a very smooth experience with this company. I would recommend downloading Whatsapp to get in contact with them. The apartment is a few floors up, you have to take the stairs, which is the norm in Venice and the downstairs bedroom has an air conditioner in it while the upstairs only has an air conditioner has an air conditioner in the living room, not the bedroom. The beds were pretty comfy and everything was clean and taken care of. I would definitely recommend staying here and we enjoyed our time very much.