when I choose a super host I have some expectations that must be satisfied, one of them is good manners from him/her (that is basic education) which we didn't get in this case. As an advice you should consider (taking into account that you don't like interacting with your guests) using a smart lock, furthermore with the use of it you won't have to travel from another town or city to Venice just to open the doors of the appartment (that is so illogical). But in brief: I would never choose again nor recommend this place for staying in Venice.