We didn't get to meet Romy, but he had the shop owner across the street give us our keys. The room was neat, clean, smaller than you may imagine from the pictures - but when you're in the heart of Venice, it doesn't really matter. We spent very little time in the room, but were thankful for the coffee and pastries when we got up in the morning. Everything was as stated in the description and like all the other reviews say, the location is great. We were glad to be able to get back to the room quickly to drop things off between visiting places.