Marta & Chiara’s Airbnb is perfectly quaint and we loved the location, especially great for exploring less touristy areas. However, if excellent hospitality and amenities are what you desire, this probably isn’t your place. When we arrived there was no laundry detergent, no hand soap, only 2 towels for over 5 days, several of the lights were burnt out, stains on the sofa and some on the bed duvet, and the place is only equipped with 2 tiny rolls of toilet paper. I guess if you run out you’re expected to go buy more?...which we had to buy a whole pack just for our last night there. The heater in the bedroom also did not work properly all the time but we left the door open and the heat from the living room kept us warm so it wasn’t a problem. WiFi didn’t work the first day. Upstairs tenants were very loud but also it’s an old apartment and that probably is just to be expected.
All of this would’ve been easily dismissible if it wasn’t for the fact that it was impossible to reach the host or any of her team members :/ I emailed, texted, and called several times over our 5 day stay and asked for detergent and help fixing the WiFi that was not working properly. I got no response. Ever. I eventually gave up and just accepted that we might have paid more than what the place was worth, to be honest.
We still had a lovely time and had a great check in experience. Our flight landed very late into Venice and Marta’s team stayed up to greet us on Christmas Eve night at their office where you must stop at first to get the keys. They met us with a warm welcome and gave great instructions on how to get to our apartment!