Monica and Gianni were very easy to communicate with throughout the whole process. We have never been to Venice before and public transportation can be confusing! Gianni was available to call and communicated with us as soon as we got of the train station right up until we walked into the apartment. The waterbus stop to get to their apartment is very close by. We had large luggage and it would have been extremely easy to get it from the waterbus stop to their place. Unfortunately, the waterbus stop by their apartment was closed for repairs and we had to walk, but even the stop farther away was not too bad to walk with luggage.