Never met Pietro but his coworker Maura was great. She met us to accommodate an early check in and was very nice and helpful. We loved the apartment in so many ways. Just off a main road and pretty close to the train station, but secluded enough to not have any noise issues. It was in a great location, and a beautiful, spacious apartment that was nicely decorated and even had sliding doors that open right onto a canal. The one major complaint was that the wifi never worked once. Others had complained about this and we hoped it would be resolved but it wasn't. If wifi is important to you then keep this in mind, but if it's not than this apartment is fantastic and I would definitely recommend it.