Elena was very responsive and helpful. We arrived very late on first day but we had all the right instructions to get to the apartment and self check-in was very easy. Check out was also very easy. The apartment is straightforward, nothing fancy but with all necessary equipment. It is located near a street full of restaurants and cafes and is a good starting point to walk through the beautiful city of Venice. The water bus station Arsenale is 10 min away and a convenient gateway to and from the airport and the Santa Lucia train station. All in all, a good base for visiting Venice !