Have stayed across Europe in many apartments but service here was really bad. When we arrived at 2pm the balcony door lock was broken. She promised to repair it that evening but was it not not done. Did not even call to say that she could not come and has total disregard of our safety with an unsecured balcony door . Next morning came in unannounced when we were having breakfast claiming that under the contract she could come in any time - even before calling ?She ruined our vacation.