Elletra is a great communicator and quickly provided needed or requested information. The location is great and the apartment was spotless. My only issue which was totally out of Eletta’s Control was mosquitoes. They didn’t bother my husband at all but seemed to love me! Something to note: it is a self check in with codes to get into a mail box and then a key box. I’m 5’3” and would have had a very difficult time reaching the dials to input the codes. Fortunately I had a tall man with me. Overall, a very pleasant stay. We loved Murano!