Great service! They even picked up a pack of eggs and milk/juice for my daughter before we got there after my wife asked if it would be possible.
The apartment was a bit smaller than we expected and certain things such as the internet which, as expected, was not reliable and the shower not really draining made for minor daily annoyances.
Great central location. Close to rialto, San Marco, and shopping. Must say though, the alleys and steps getting into the apt is not very kid friendly.
Overall, I would say that it is a very nice apartment, though perhaps not ideal for families.