I am really disappointed with the service I have received from the hosts. Firstly the communication throughout has been terrible and I have been waiting a long time for replies after sending messages. Secondly, our flight was cancelled due to the Italian air traffic control strikes (completely out of our control) and therefore we weren't able to make it. I sent a message of desperation and hope that they would understand and be somewhat compassionate and be able to compensate even if it was something small and instead I receive a really rude and blunt message back being very unhelpful and then get ignored. This is not the service I would expect from a long running host and I am really disappointed especially as this was a birthday surprise and the money I paid for someone's birthday has now gone to them which I wouldn't mind if I received nice replies or a kind gesture. very disappointed and frustrated.