Maurizio was extremely helpful and communicative immediately after booking. Helpful advice was emailed to us to get us started on the planning of our trip. Our luggage was lost at Marco Polo Airport but Maurizio already had contingency plans in place and he was able to help us recover the luggage moments before we left the airport. The lovely Frances's met us at the vaporetto stop and walked us to our place. She had already completed a shopping order for us which meant we were all set for breakfast the next morning. She had several recommendation on restaurants and attractions to help us make the most of our 3 nights. The home is freshly renovated with all the mod cons. Only one small issue is the size of master bathroom shower. It is very tight, but if you are not up to the challenge there is a large shower in the second bathroom. We would definitely recommend this place and hope to return some day