Alessandro was wonderful! All we could ask for in a host. He communicated immediately and promptly each time. He came to the water taxi stop to greet us and walk us to his apartment. He was warm and wonderful and spoke excellent English which helped my grandmother and aunts understand him. The apartment is beautiful and redone. He was frustrated with prior renters who, just the night before, had trashed the place and broken the jacuzzi. I was bummed because I really wanted to use the jacuzzi tub. :(. But it was not his fault and the cleaning crew had made the place spotless. He was getting new beds the day after we arrived which will be more comfortable for those who stay. The location is primo, would recommend staying here to anyone who wants a great place in Venice!