I booked this apartment for my wife and daughter's trip to Venice and the communication from Luca was excellent, this is their review...
We enjoyed a wonderful stay in this beautiful apartment. The location is second to none, we were only 15-20 mins walking from all the main attractions, centrally located but away from the busy tourist areas. The apartment is stunning, spacious and beautifully decorated, make sure to take a close look at the monkey portraits in the living area! Luca was absolutely fantastic, helping me to book a restaurant for Mum's birthday before we arrived in Venice and providing lots of recommendations for things to do and places to eat (Majer bakery across the road was great for breakfast, or afternoon bubbly and cake!). Luca also sent a lot of details and photos regarding how to find the property so we had no troubles and was willing to help out with anything we needed to make our stay easy. Grazie mille per tutti Luca, non vedo l'ora di tornare a Venezie ed al tuo appartamento bellisimo!..