Ultra unfriendly person awaiting us for the check in. Our flight was 30 minutes late (in the air since the airplane could not land in Venice right away due the renovation of one runway that was missing). We immediately informed her when we landed and were at the meeting point exactly 30 minutes late. She made us feel very much not welcome and even said we need to check out at 9:30 instead of 10 (the official check out time) since we were 30 minutes late. otherwise the flat was as described.