What a wonderful place! The location was in the heart of Venice. We walked from the water taxi straight down an alley to our door. Communication was very good and we told Stefano we missed our flight and he sent us very thorough videos on how to get to the apartment and how to open the lockbox to get the key. Unfortunately in all the chaos he forgot to give us the code for the key box. We arrived and tried for 20min to get in with the code he punched in on his video (which is not the code) We tried reaching him and Natalia and no one answered us so we walked a few feet more and our spirits were brightened. We went from a small dark alley to a bustling street of people talking in Italian and lights and smells of food as restaurant owners beckoned us in. Our worries were forgotten as the 7 of us peeled off our layers and rested at a large table with wine and a traditional Venetian meal. As soon as we settled down I received a call for Stefano and he told me the code and apologized. I quickly left my family and went to retrieve the key from the lockbox. I walked in to get a sneak peak and the apartment was better than I expected. Stefano explained to me everything he could and I rejoined my family to eat a wonderful meal. After dinner we walked back and the everyone was so excited and amazed. Stefano left us a bottle of sparkling wine and some traditional Italian cookies. The place was immaculate with binders that explain everything in detail along with photos. He even had places to visit and how to make traditional Italian espresso with his pot. At 10am we woke up to some pop music blasting in Italian. It seemed to engulf our whole building and I opened the shutters and saw an older woman dancing below. I couldn’t be upset because it was so comical. The next day at the same time it happened again. I wondered if this was a regular occurrence but by the third morning we had to leave at 9am not 10am so I was actually bummed out I didn’t get to hear this again. All in all it was a wonderful place. 3 toilets, a huge kitchen, internet, clean, location was amazing. The only other two things was your responsible for your own trash drop off at a boat and the cleaning fee adds up to the final price, we paid 213 euros to Natalia. Also, If you smell anything bad it’s most likely the sewer and Stefano gives you directions on how to flush the system if the home has been vacant it can happen. Overall I would return again here. Thank you Stefano for the wonderful stay!