We were very pleased with our accommodations. Monica's communication is excellent and very pro professional. Frederico, our greeter was excellent. The price and location for the value were terrific. We had no problems with hot water at all. As stated in the description this is a 4th floor walk-up. Be aware of that. We would have gladly been willing to pay extra euros to have a teen in the area carry our bags up. The apartment was cool, clean and with thoughtful touches like a bottle of water, shampoo, nice body wash and hair dryer. Shower is on the small side, but it worked fine for us. The common courtyard area could be a bit better maintained, but this is not aMonica’s area. Her apartment was maintained beautifully!