The communication was wonderful! He was extremely timely and helpful. He also allowed us to drop of bags off earlier than the check in time at no additional cost. The location was pretty good. The boats were easy to follow. The walk from the boat stop to the apartment was less than 5 minutes, which is amazing in the summer heat! What we were struggled with the most was the door and bathroom. The door was incredibly hard to open. It is an older door and the lock was very large, heavy, and difficult to maneuver. Also, the shower was very misleading. The picture never showed the whole shower/door and you could tell the door frame was old and wet from all the use. Once the mats got wet from the shower, it did not smell great. The Wi-Fi was spotty and worked better on the first day.