To start off, we were not aware that the Airbnb was located on top of a steep hill and had a lot of stairs and walking to get to the destination. We had elders traveling with us and due to the duress of the hill climb on their knees, they were unable to enjoy any of the trip. Note that we were 5 people with a total of 6 bags that we had to carry up a steep hill + stairs. There was no accommodation to transport the luggage or us to the location upon arrival. If we knew details of the location or details on how we would have to get to the location we would have not booked.
Secondly, we had no hot water for the duration of our stay. The reason stated for no hot water was the storm the previous day damaged the heater (which I understand is out of the host’s control). However, it would have been nice to have a back up or solution. They did send a friend over at 8am but they were unable to fix it Their solution was to send a technician post our checkout time to get the hot water fixed which would not make much sense since we would not be there anymore. We had to take cold showers + heat up water on the stove so we could try to wash ourselves.
The washing machine was filled with dirty and smelly water that made the entire bathroom smell like sewage. They sent the cleaning lady that turned it on to get rid of the dirty water but the machine still smelled and we were not comfortable using the machine as it would leave our clothes smelling bad.
At checkout, they offered a booking service with someone that would be able to take out luggage down from the home to the train station (also not as useful because at this point you’re going downhill which is easier to do). We cancelled the service 2 hours before checkout and the host replied with acknowledgment of our cancellation. At the time, the booking service showed up and asked for money for the cancellation. He did not touch the rest of the bags or take them down to the train station. We were not notified of any cancellation fee.
Otherwise, the AirBnb was clean overall with extra towels, kitchenware and AC in all rooms which we appreciated. Our frustration stemmed from the undisclosed hardships of getting to the location and the fact that we had no hot water.
I would not recommend this AirBnb for anybody that has a family with children or elders that would have a hard time walking up. Also not recommended for people with heavy or several luggage.
Recommended only for those who do not mind going up and down and steep hill multiple times a day (since all restaurants, harbor, train station and