This apartment is disappointing as is the customer service.
With so much potential there are a few things that really let this Airbnb down. The apartment has exposed wooden beams and linked roof spaces which make it particularly hot and the bedroom, with no air conditioning, becomes an oven at night. This meant that we moved the mattress into the sitting room and slept on the floor by the air conditioning unit (which I felt was particularly loud and therefore difficult to sleep with at night). The air conditioning unit is not very strong so is also quite disappointing, meaning that the only room it has any effect on is the one it is in.
The bathroom is so small a cat could not be swung inside. The loo so close to the shower you have to sit on it sideways. Unfortunately the toilet seat is not only broken (without a lid), but also does not fit the bowl itself. This means that due to the side saddle positioning you need to adopt so that you don’t feel like you are in the shower whilst using it, you also end up sitting partially on the bowl and not the seat. Personally I feel this I pretty unsanitary.
When we messaged the company to let them know of our difficulties, they not only did not apologise, they told us that because no one else had complained that there must not be a problem and that they wouldn’t be finding a way to make recompense, so they did not help in any way. A fan for the bedroom would have at least shown some kind of customer service care.
The photographs of this apartment are incredibly beautiful and we were so excited to stay here for my 40th birthday.
Venice is beautiful and the area this apartment is in is wonderful- quite, friendly, convenient to local bars and restaurants and very close to more touristy destinations.
The cleaner we met as we arrived was also delightfully friendly and helpful.
We don’t usually complain about things, but the cost compared with the disappointment were too much for us. If only for the unhelpful way this company handle complaints, stay somewhere else.