Had one of the best experiences with Luisa as our host! I’ll admit that staying at an Airbnb had us a little worried, but we had constant communication throughout the entire process (months in advance). Luisa never once complained and answered all of my questions thoughtfully. We had very little to no WiFi, therefore getting around was challenging and confusing at times. However, the direction and maps provided were excellent and easy to understand. We thoroughly enjoyed our first trip to Venice highly thanks to Luisa and her niece Alice who was also extremely friendly and warm! We def recommend staying here!