From the time we booked until the moment we arrived Roberto was in communication with us. We landed at the airport after a delayed flight, which mean we arrived after dark, then we were greeted by torrential rain (early September). Roberto ensured we knew which vaporetto stop to alight at where we were met by Carla. She led us through the darkened alleys, pointing out the local supermarket on the way, to the square where the apartment was. She ran through the mechanics of the accommodation and left us with a great deal of written info about Venice.
Had we hit Venice in the day time I think we would have been able to walk from the bus station without too much trouble.
The sleeping arrangement worked well - two single people who required separate rooms. Although one bed was a bed/sofa it was very comfortable and, as we were out most of the time, we never had to fold it up.
A very well equipped kitchen and bathroom.
The apartment is in a great location - the vaporetto stop is a few minutes walk away but also most of the Venetian 'must see' sights.are within walking distance. Many restaurants, bars, pizzerias, supermarkets and not forgetting the gift shops are nearby. Surprisingly quiet for a central location as, apart from the odd late-night reveller, life doesn't seem to start until after 8.00 am.
The one downside was there was not no internet - we were relying on access for our daily plans - had we known we would have done more preparation beforehand.