Overall the stay was OK. The address listed on this Airbnb lead us to the wrong location. We tried calling but she kept telling us that all the info is in the message and didn't try to help us over the phone.
The few nights we stood in Venice at this Airbnb, it was cold. But there was no heat. The host just told us there is a extra blanket and just hang in there because they don't turn on the heating system until November. In this case, she was OK with us just freezing to death. I didn't have a good impression on arrival and certainly didn't leave with a good impression either.