We didn't meet Elisabetta but she was always available and helpful through e-mails. Whenever I asked something during our stay in Venice, she would prompltly answer me. On our arrival we met Elisabetta's friend Francesca who took the time to show us all the places where to eat, where to catch transit if we needed, what to visit, where to shop...on the map. Location of apartment is good, walking distance from St. Mark, Rialto, Academia...On our last day we needed place where to leave our luggage for few hours, and Elisabetta arranged it at the nearby restaurant, which was very convenient and I am very thankful for that.