Francesca met us at the vaporetto stop and walked us into the flat, in pouring rain. She showed us the ropes, and then walked us to a grocery store. Being walked before you get your bearings is very helpful in Venice. All tourists get lost at some point or other in their trip...you can see it by just watching people. The apartment is lovely. Brand new and in a non-touristic neighborhood., yet very centrally located. Wonderful.