Gaia was very responsive and answered all our questions and messages. Check-in was very smooth and she gave clear instructions on how to get around.
However, the night before we checked-in, Gaia claimed the original apartment we booked had no water and electricity so she moved us to a different listing. We had paid and she charged us for a full apartment, but we ended up in a small room with no wifi, ants in the floor, a shower that didn’t keep water temperature hot, a very old sofa bed, and more. We paid for a full kitchen but in the end the room didn’t have the amenities we paid for. We asked for a partial refund but we were denied.
We understand that things happen and can appreciate it was a SUPER busy weekend in Venice, but we don’t feel the listing we stayed at reflected what we booked.
However, Gaia was incredibly responsive the whole time. She did end up finding us another place last minute - we just didn’t feel the room was adequately reflecting what we were charged for.