We were very happy to stay at Silva's flat during our (too) brief stay in Venice. As we were in Venice to explore the Biennale, we wanted to find a clean and comfortable place close to both Arsenale and the Giardini to serve as a base during our busy days. Silva's flat was a perfect solution. Before our arrival, Silva very kindly offered much valuable information regarding travel and our stay, and my girlfriend and I were immediately put at ease. Upon our arrival, Silva's assistant met us at the Arsenale stop, and was very helpful and respectful, making sure to explain everything we needed to know (vaparetto lines, places of interest, house rules, etc.) If ever we communicated with Silva via WhatsApp, she was prompt and warm in her replies. We felt very welcomed by Silva and her assistant, Dileepa. The flat is located in a quiet, local area (much preferred to the busy tourist-y areas), and is inside what I imagine to be an old palazzo on a small canal. The entranceway of the building itself is quite impressive and very intriguing, by the way. The flat itself is indeed charming. It was clean and is equipped with everything one needs for a short stay (AC, dishwasher, fridge, kettle, etc). The only thing that could be a bit tricky was the door to the flat itself. There were a few times we had trouble opening it, as if the lock would get stuck even though we had turned the key enough times, but this was a minor issue, in that we never were unable to get into the flat. All in all we were very pleased with our stay and very happy with the hospitality offered to us by Silva and Dileepa. Many thanks!