Arianna and Luca are wonderful people. They were super responsive from the very beginning, and made it as easy as possible for us to find the place and get in when we had a late arrival time. Everything was super welcoming from the very beginning- from the note on the door, to the directions to the house, and how to find the room, etc. We met Arianna in the morning for a home made breakfast and got to talk a little bit, and all I could say is if I lived in Venice, I would like to be friends with her. I have really never had a better experience on Air BnB. You can tell they really love their city and their house, and love welcoming people into both.