My boyfriend and I use Airbnb very very often when it comes to travelling, we are also Hosts so we understand the standard that is expected. Unfortunately, this is the FIRST time that my boyfriend and I have stayed in an Airbnb that we were very unsatisfied with. We had nothing but high hopes for this apartment considering the amazing reviews, the listed amenities, good location in an amazing city, basically everything we were looking for. However, even before we checked in we had issues. Even-though the host had told us to let them know 30 mins prior to our arrival, we messaged them the day before letting them know exactly the time we would be at the apartment since we wouldn’t have wifi in our travel, however once we got to the suite no one was there and we had to wait roughly 30-40 mins for the host to let us in. When trying to address our frustrations with the host, he said it’s impossible for him to be there and that other guests are always late therefore we have to wait if we didn’t call 30 mins prior, we weren’t in the mood to argue after a long day of travel. Once we got in, the host told us that the washer was non-functional for the duration of the stay, (even though it was listed in the amenities) we also noticed a few little flies upon walking in which the host said were harmless. Once we unpacked our bags and settled in and tried to get comfortable we noticed more and more of those same flies appearing all over the entire apartment, not just a few, but more than hundreds of these flies as well as spiders, bugs and insects throughout the entire apartment even though we had made sure to keep all of our windows closed. For our 7 day stay we slept with our lights on because we were not used to and uncomfortable with the amount of insects inside the home and couldn’t believe where they were coming from. We were scared to open windows, cook, sleep or even just relax there and spent all of our time outside the apartment due to how uncomfortable we felt. Since there were no paper towels we used one small face towel to try to kill the insects since that’s the only option we had but throughout our entire stay we were on edge because they kept appearing. Apart from those issues, when we got the courage to shower the first time, there was a very bad odour almost like a moldy sauna that stayed in the washroom for our entire stay as well, my boyfriend even got sick for a few days while we were here. Honestly we are not the type to complain or cause problems especially when we want to enjoy our time on vacation, but we never expected to have this type of experience with Airbnb considering we have been guests over 15 times and have never had any sort of issues with any other Airbnb! If anything, we hope this doesn’t happen again and prevents future guests who stay here from this negative experience.