The apartment is in a great location close to the train station and also very close to a strip of cafes and bars frequented by locals. We also walked to all of the major tourist points (Venice is quite small). Francesca's brother met us for check in and gave some tips for good places to eat and drink. The apartment itself is as represented in the photos, neat and tidy. It is a townhouse in a row of 4 in a quiet courtyard. We had a small problem with the hot water and Francesca was there to fix it in less than 10mins! She was always very prompt and helpful with her responses.