Do not stay here. Although the location was great, when we got there after a very long day of traveling the hot water heater was broken. Michela sent a woman and a plumber to come fix it three hours after we checked in. The plumber came, said wait an hour and then it would be fixed. We waited 2 and there was still no hot water. We contacted Michela and she said she could move us but not until 11 the next morning. Once we got to the new place it had hot water but no kitchen and the other amenities advertised in the original spot we booked. We had purchased food to cook at the grocery store that we had to throw out. We spent half our time in Venice dealing with this issue. We contacted Michela and thanked her for moving us to a place with hot water, and asked for a partial refund in light of the circumstances and there was no response.