I did not get a chance to meet Ilaria but she responded promptly to all inquires. Valentina, I believe her niece, warmly welcomed us and was absolutely charming. She walked me to the supermarket, which is close, helped me get supplies, and then walked me back. She also set up a walker taxi back to the train station. The apartment was beautiful and we could watch gondolas passing by the kitchen window. Definitely the best service we received in our two week stay in Italy. Highly recommend this home.