From the moment we booked to the day we left, Francesca was in touch with us throughout. She kindly made dinner reservations for us, had her sister meet us at the vaporetto stop, and when my son's luggage was lost at the airport, she helped us retrieve it by the the day we left. Her apartment is wonderful and was perfect for our family of 5. Everyone had their space. The outdoor patio was also a plus and we were awakened by the sound of the singing gondoliers outside the main bedrooms I n the morning. The apartment is far enough from San Marco to get away from the crowds, but close to a supermarket, many cafes and gelaterias and a convenient vaporetto stop. We felt like we had a second home in Venice by the time we left! If we ever return to Venice, we would definitely seek out this apartment.