Physical Apartment:
This listing is located nearby to St Mark’s Square, the Basilica, Doge’s palace and walkable to Rialto as well.
The apartment is clean and cosy; note that there are 3 flights of stairs in the apartment. One of the double beds is actually a sofa bed and is located in a room without a door.
Towels and basic toiletries provided, beds were also made and clean.
Property Management:
It appears that this listing is managed by a tour agency/property management company and it is not an usual host interaction I’ve had experienced with other listings on AirBnb. That said, Valentina was very prompt in replying to queries prior to my stay and was helpful to offer suggestions.
On the last night of my stay, I was exiting the showers and an unpredicted tragedy happened. The glass door of the wet shower shattered on me as I slide it open and I suffered multiple cuts on my limbs and feet. I cannot imagine if this happened to any elderly or young children. It was a traumatic experience for myself as well as my family who were traveling with me.
My sister contacted the number provided to us by the property to ask for help in terms of a first aid kit or any guidance. The first response we got was that there is no first aid kit in the apartment and that the cleaning team will take care of the shattered glass. While they told us call the ambulance, we did not do so as the cuts were severe but we felt were manageable with first aid. Also, taking the water ambulance in Venice late in the night also proved to be too much of a challenge given the language as well. Instead, we had to go to a nearby restaurant to borrow first aid supplies.
I was unable to meet with Valentina or anyone from her team in person as I had a connecting train to catch early in the morning. I remained in contact with Valentina over the incident and she’s been responsive. I appreciate Valentina’s attention to the incident and thank her for managing conversations between her team and myself.