We spent only one night in Venice, but were happy with the comfortable bed, spacious room, bright lighting and private bathroom. The kitchen was nice as well, and we really appreciated that we were able to leave our things during the day. Chiara was friendly and welcoming. I was upset that we were still required to pay the late check-in fee given that we waited outside for 45 minutes. Although Chiara had a good reason, we were inconvenienced and it did not feel right.