Nice place but we had a hard time finding the check in place in the rain. Finally got there around 9:30pm and we knew about the late checking fee, we paid it without any problem. And then the office girl said “Oh there’s a tax fee for every night you stay in Italy you have to pay 4€” we were NOT aware of this since it WAS NOT stated on the listing, the girl from the office said it was on the listing but after looking for a while she couldn’t find it, so I told her I didn’t mind paying but it has to be thru Airbnb, since we ARE NOT SUPPOSED TO PAY ANYTHING OUTSIDE AIRBNB IF ITS NOT LISTED. I told the girl to sign me the paper why we weren’t paying the 53€(something like that) and so she did she put that “it wasn’t found on the listing). We got our key and went to our place. The next day I received a message from Valentina and also from Airbnb, Airbnb guy being really unprofessional said that Valentina has contacted Airbnb and said she was going to bring the POLICE because we didn’t want to pay the money. I was extremely disappointed, and messaged Airbnb with PROOF OF WHAT THE GIRL SIGN THE NIGHT BEFORE, and then messaged Valentina that we didn’t mind paying but THRU ONLY AIRBNB, she wanted me to pay in person or thru PayPal. But by then we had already left to Paris and I DID NOT WANT TO PAY THRU PAYPAL. By then Airbnb answered back and this time they had removed the unprofessional Airbnb guy that said Valentina wanted to bring the police, and the new Airbnb support guy was SO HELPFUL, he said they look into the case and that they saw Valentina didn’t have the tax listed and that not even Airbnb could make us pay in person on even thru Airbnb that the previous guy was very unprofessional and that he was getting a warning because he did a bad job. Airbnb apologists and they CANCEL the money she was trying to charge us. And they gave us a $25 dollar credit to use on Airbnb(very happy about that).
ALSO...
When we got to the place we were all ready to have a nice shower after traveling for almost 24 hours with out resting good on a the plane, my husband went in to the bathroom and he noticed the shower door not on. I sent a message to Valentina and she said she was going to send her handyman to fix it.... NEVER happened, we had to shower with cold air coming in super disappointing because we just wanted a hot shower everyday and didn’t happen.
I wouldn’t recommend this place was very stressful to deal with in our vacation and so unprofessional Valentina trying to send the police to us. TO THE FUTURE GUEST: please always read the listing carefully and don’t be fool by host trying to take money away from you in cash or thru PayPal.