Rafaella gave us all the information we needed to find the location and asked us to let her know when we arrived at the train station. From there she met us at the nearest vaporetto stop and took us for a couple of minute walk to the location. My partner had left his rucksack on the boat and Rafaella was extremely helpful, reacting very quickly with the help of her husband in getting our rucksack back. The house was very tidy and in a great location, only a few minutes walk away from the line 2 vaperetto. The apartment was really homely and there was a really well prepared guide to Venice on the dining room table that Rafaella took us through on our arrival. We thoroughly enjoyed our stay here and would highly recommend it to anyone that is looking for somewhere to stay in Venice.