The positives.....this apartment is larger than it looks in the pictures, possibly was renovated as it looks like a different place. Great location, away from the crowds but close enough to walk to everything you need. Max responds quickly to messages.
The negatives.....Max suggested a time to meet us knowing our arrival time. We agreed to the time thinking he must know how long things take. He only gave us 1 hour to get through the airport and then catch a bus to Venice. It was NOT enough time. Our plane was a bit late, it took at least an hour to get through the airport and luckily we caught the bus right away, the ride was 15-20 mins. So needless to say we did not arrive at the suggested time. He sent someone else to meet us but never told us to expect someone other than him. She was rude and short with us because she had to wait. It was a very unpleasant way to start our time in Venice.
The apartment seems to be lacking that extra attention and care as the bathroom was not clean; hair in shower and urinal, sand all over back of sink. Luckily they had cleaning products there so I could clean it.
There was small amounts of watered down hand soap, dish soap and two sheets of paper towel left. Nothing seemed to be restocked ready for new guests.
We had to wash some dishes before using them.
The washing machine was broken and not useable. We were not told this information until we found it.
No tea towels in the kitchen to dry dishes or dry your hands. Having them would have made it easier to clean up after eating so the small space wasn't constantly cluttered.
Venice has a great recycling program, however the apartment is not set up so you can easily follow it. It would have been helpful to have multiple bins to store and separate the waste.
Our stay was very different from what we expected after reading the other reviews. It was not what one would expect from a "super host ".
We hope others have a better stay than we did.