Martina was extremely helpful. She met us at the bus stop and led us to the apartment; this probably saved us at least 10 minutes of getting lost walking around trying to find our way. Apartment was just as expected. Whenever we had questions about where to go or how to use something like the oven, Martina responded very quickly on WhatsApp. Overall great experience. We stayed at three more airbnbs during our week of travel in Italy, and this was the only one where we didn't experience any hiccups!