Mario was very communicative throughout the trip, both in sending us all the necessary details before arrival and making sure we were properly served. In Venice, we were taken care of by Jacinthe. She was very attentive to our needs, explaining the appartment to us (we were staying for 2 nights in Santa Croche) and giving us insights into the local area. Her tips on Chichetteria were much appreciated !
The appartment itself was as advertised, with no major surprises. Compared to many Airbnb’s, there is a very large set of glasses, plates, etc... Though there is no oven, the combination of a microwave and a stove was more than sufficient. The rooms were clean, well-furnished and quite bright as advertised. All in all, a great stay.
During the trip, we unfortunately had an incident where we knocked over a small desk lamp on the sofa bed, creating a large burn in the couch. In dealing with this issue, I have found Mario and his colleagues to be extremely professional. While the issue is yet to be fully resolved, I am sure that we will come to a positive outcome.