Although we did not personally meet Anna she was very informative and kept in contact with us throughout our stay so we could find the apartment and get around with no issues. The apartment itself is very cozy and cute and was more then enough for 2 people and everything we needed was there. It was easy getting around from the apartment and to and from the train station. The apartment is located a couple of floors up so we had to carry our luggage but for us that was no issue. We would definitely stay here again!!