Lucia was beyond amazing, as an understatement. She treated us like family. She took us on a tour and showed us her favorite restaurants and what was pricy and what was cheap. Lucia made us fall in love with venice and our holiday was perfect. In the bathroom she has every toiletries you could imagine. for hair face make up remover pads you name it. We also texted her throughout our trip and she texted us back fast! The place was super clean and great location. Everything was perfect. She had tons of snacks and water for us as well. She even got stuff for our dietary restrictions. She was very english speaking friendly and is such a sweet person. Book with her and you will not regret it.!!!!!!!!!! we rate her a million out of ten ❤️❤️😊😊