The bed was very uncomfortable. It was a sofa bed and we just could not sleep on it. We had to resort to putting the mattress on the floor.
There were no toiletries provided in the shower at all which was quite disappointing.
We had a bizarre experience when we checked in. We were not checked in by the owners (who we never met) but someone they paid to check in. We asked her to point us in the direction of some restaurants. She then insisted on walking us 15 minutes to what was clearly a restaurant owned/run by friends of hers. We walked past several restaurants on the way there. She kept hinting that us eating there would result in her getting a subsidised meal. Upon arrival, it was clear that it was not a place we wanted to eat at. We checked it out on TripAdvisor and were not surprised to see it was rated as one of the worst restaurants in the whole city. We had to leave and it was an awkward and annoying experience.
Even though it was advertised, it seems against the spirit of Airbnb to charge extra for someone checking in at 8pm. We have hosted several times with guests arriving much later and never have thought to charge extra. Such costs should be factored into the overall price.
The apartment was clean and modern and the location was decent for access to the ferry, San Marco etc. The owners were easy to communicate with but we never met them.