Location in San Polo is great. Close to rialto but in a quiet area outside the crowds but still walking distance to main sites. Apartment is more spacious than anticipated. Very lovely. However despite the apartment being great we ran into a very big issue of trust. When checking out my family and I brought all kf our bags down the steps. I intentionally left our passports and my money belt in the apartment for last to take out. Unfortunately I accidentally locked the door before grabbing those items. It was 6am. We called the hostess who said we should continue on our way to Florence and she wod send the passports and wallet to us via courier. Foolishly I trusted this and we went in our way. When I arrived in Florence I was informed only our passports were there. I made my way back to Venice later in the day to check the apartment myself but the wallet was nowhere to be found. 1000 euros 500 usd 3 credit cards and id cards for my family for global entry as well ad my driver license all gone. They insisted my wallet was not there when they entered the apartment and that i nist have "lost" it. That is impossible. My wallet was absolutely in the bedroom dresser drawer after I accidentally locked ourselves out until the point the first person entered the apartment. Who took my wallet from that point I do not know. They took no responsibility for the theft. I cannot recommend dealing with this company despite the positive attributes of the apartment. I ended up having to file a police report.