From the moment we made the booking right up to when we went on our trip Gianluca was highly responsive to all our questions - responding almost instantly to our texts or emails which was really appreciated. He provided clear instructions regarding where to meet him and was there to greet us off the vaporatto on our arrival. The apartment is in a great location - 2 mins from the Rialto and close to a range of great bars and restaurants. Gianluca gave us a few recommendations regarding where to eat which we followed up on and were not disappointed. One recommendation was incredibly tucked away and we would never have gone there if he had not told us about it - quiet, overlooking a canal with great service. The apartment itself is modern, clean and well equipped, particularly the kitchen - we cooked one meal in the evening following a trip to the Rialto market which is very close by. Overall highly recommended