Francesca provided quick responses to uor queries that helped us feel good about our plans for getting to home. She met us at the boat taxi stop and escorted us to their beautiful home, showed us all we needed to know about keys, security and lights etc. met and took time to give us a little intro to Venecia using a map. Even during our stay she answered our queries on how to get musicians on a gondola and what prices to expect. The home is as described but you can't helped but feeling you got a better deal than expected once you're in their home.