I can't say enough kind things about Pietro! First off, he met us at the train station at the exact time he said he would. We had a short walk to the flat. Pietro was nice enough to carry my bag for me over the bridges. Once we got to the flat he went over all of the instructions with us; how to use the appliances (and make Italian coffee) and foldout couch (which was very comfortable!), where the clean towels and linens were, etc. The flat was VERY clean and exactly as described in the listing. Pietro also helped us figure out our options to get to the airport for our departure. He informed us what areas to stay away from to avoid "tourist" type of restaurants where the quality of food isn't too great. We ended up running into him on the street later on that evening and asked him for suggestions as to where to eat nearby. Again, he was super helpful! The neighborhood where the flat is located is quaint. There's a supermarket close by and a pizzeria and snack bar right outside the building. The flat was perfect for our group of 4. Should we ever find ourselves in Venice again, we will definitely be staying at Pietro's! We highly recommend to book with him as he is beyond kind and knowledgeable.