I went to Venice with my girlfriend and stayed in this apartment Wednesday-Sunday. Our flight was delayed and we had to pay additional €30 in cash, because we checked in after 8pm. The apartment is located right next to the San Marco Square on the third floor of the apartment building. Unfortunately, it wasn't the cleanest. There was dust on the shelves, some mold on the ceiling in the bathroom and one of the towels had a hole in it. The bed has wooden planks underneath the mattress which kept falling off, resulting in one side of the bed being unable to sleep on. There also was a problem with the water heater, but luckily that was eventually fixed with the help of the owner. The toilet seat was broken as well. You can hear everything your neighbors do. Every party, every conversation and whenever they walk up or down the stairs (it wasn't a big problem for us, but if you're traveling with a baby or have light sleep, then you might want to watch out) Communication with the owner was pretty good - we were even sent a restaurant and places to visit recommendations list. There was only one time when we had a problem with communicating. On our last day - I've messaged the owner at 7am that our transport for the airport leaves at 1pm and asked what time do we need to check out. We haven't had anywhere to leave our suitcases and we preferred not to walk around the city with them for hours, so we thought that we could at least leave them in the apartment until we need to leave. It wasn't until 11am, when the owner texted me that the check out was an hour ago and called me immediately after telling me to get our bags now. We rushed to the apartment, took our bags and left.