We only spent one day in Venice but it was made better by having a nice (a/c'd) place to stay after managing the large crowds. The place was spotless and really well renovated--it seemed brand new. We enjoyed the historical aspect of the building. There were some stairs to navigate so I wouldn't recommend for toddlers or those with mobility issue. It was perfect for my family with teen/tween age kids. Communication was great between Giacomo and his colleagues. The only issue we had was that we wished we stayed longer!