Very nice apartment overlooking the canal, with two large bedrooms and a nice kitchen, space and comfort, first floor, TV and wifi.

We had booked and paid six months before this apartment, and despite a reminder confirmation email 3 days before our arrival validated by the owner, the apartment was not available when we arrived, it was leased to others persons for the first four nights. The owner offered us another apartment on the third floor with 60 steps, small windows, poor performance, and shared with other occupants for the first night. They also offered a refund but we were not able to find a solution on a Saturday night, the day before a festival in Venice, and with an handicaped person.
In compensation, the owner gave us through the payment of the tax we would had to pay more !! But that was not specified in the lease Airbnb.
IN TOTAL IT IS A SCAM FOR THE FOLLOWING REASONS :
- The discount concerned the tax for the B&B that also manages the manager, but we did not let a B&B, and there was no fee specified in the contract of airbnb in trade mails.
- The manager refused to answer our questions to know the price of the replacement flat, and that the first night has been shared with other occupants without discount.
- We exchanged all the informations about our hours of arrival and departure, and we met complained to leave two hours later.
- The manager propose the apartment on several sites (Widu, Booking ...), the prices are differents , and there is a clear problem of management.
- The manager refused any settlement agreement, after two days we were disgusted to spend our time negotiating with them.
A complaint for scam has been deposited