Its a great place for bigger groups/family: large living rooms for gatherings as well as pockets of spaces to get some quiet. The big air conditioned attic was a big hit to relax after the end of a hot day as the living rooms dont have air conditioning or fans. Great views from the little terrace but it was just boiling hot in Venice during the trip to make much use of it. The kitchen is big and well equipped for meals you may want to whip up.
The supermarket is very close, smallish but well stocked. The water taxi stop is a step away but it was not too noisy. Location was walking distance (5-8mins) to most of the key sights. So easy to pop back into the apartment when required. Lift was a huge plus especially with luggage and elderly.
Didnt meet Francois, but spoke to him. Roberto was very welcoming, gave us all the instructions for the place and surroundings. Helped us with booking of the water taxi back to the train station.