Our experience was very positive. We easily checked in and had no issues with anything during our stay. While we never met them, they were very friendly and responsive. They even offered to meet us for aperitif in Venice which unfortunately we didn’t have the time/chance to do. The place is nicely located on the outskirts of Venice making it a quiet and peaceful place to stay, yet it was only a 10 minute walk or so from Rialto Bridge and such.