We were met by Laura and not Chiara. Laura was helpful and friendly. The rooms are as in the photo, spotless fresh and of a very high standard. The location is excellent as it is quite close to the railway station and bus terminal yet feels as if in the real heart of Venice. We should perhaps have made use of the aircon as there were a few mozzies and some noisy neighbors. This is no fault of the hostess though. The was insect repellent that we could have used. We didn't use the kitchen as we had been advised of a good local restaurant but it was spotless and stylishly equipped.