Romy explained to us how to get from Marco Polo airport to Venice then met us at the water taxi. He let us know when we left which taxi to take to the train station. He was very helpful with letting us know where to go for what. The room was small but we didn't need a lot of space. The bed is hard but probably had my best night's sleep on it. It was centrally located and we were able to easily find everything we wanted to see. Romy was very helpful.