Did not meet Raffaella but the gentleman who checked us in was very friendly and helpful! The apartment was more or less as expected, although it advertised a hot tub which there was nope. The biggest downside was the wifi. We rely on the wifi a lot on our travels and it was quite terrible. 90% of the time we couldn't get connected at all. For the price we had hoped for a bit more. Aside from that, great location and spacious apartment.