There was no hot water from start, and we found the boiler was switched off. So we turned it on and waited for an hour but there was still no water. We contacted Iryna, waited for a while for her advice, but as no response of solution, we decided to go to Burano first as it was almost 3:00 pm. We informed Iryna that we will go out and won't able to be online from outside. After I was back from Burano and login airbnb, I received messages from Iryna regarding that she had sent a technician to the apartment. She said she was not in Venice and no spare key for the technician, so the technician couldn't get in. I just wonder why she sent a technician when she knew that we were not in the apartment and couldn't receive airbnb messages as we couldn't online. She should note that there was no response from us and actually she could text me via the no. that her colleague Serene used to contact us but she didn't do so. So we couldn't have hot water shower on our first day which was a cold rainy day.

As one of us was feeling sick so we tried to adjust the boiler to a higher temperature on second day early morning, and finally got the hot water coming. However, when we informed Iryna we got the hot water, she then said it was dangerous and we should not touch the boiler. We didn't expect that as it's common in other cities where I lived and living that the users can adjust the temperature. And there was no sign or warning on Iryna's boiler that we couldn't touch it.

Most ridiculous is, she said we damaged the boiler after we left and requested for repairing costs. This experience was really a nightmare, it was not just ruined our one and a half day trip in Venice and also disturbed our following trip in Slovenia for dealing with this issue.

If there was no such problem, this apartment is not too bad. However, the host may not check whether the appliances work in order like our case. So make sure that you have checked all appliances are working properly before the host give you the key, otherwise she may claim you repairing cost which are not damaged by you.