Host fine before arrival. This was a small hotel. entered the lobby using main door code. It was past midnight and I had told host I would be late and he said he would leave a room key on the front desk. There was no key. I called many times the 'emergency number.' No answer. Msgd/ called airbnb (int'l charges! No solution- they never called back) looked around for somewhere to sleep. Eventually 2 young women guests opened their door and invited me to shower and sleep on their floor. Turns out they had arrived shortly before me, not found a key with their name and taken the key with my name. Host left no key for them so while they should have not taken mine (they were apologetic) I don't know what I would have done in their place. It was almost 2am. I slept on the hard hotel carpet in their room in my coat. Tiziano refunded my stay and charged the girls ! He was sorry. This should never happen. Hotel MUST answer emergency calls.