The communication before and during our stay was great. Check in and out was very easy. The apartment is located a short 8 minute walk from the Santa Lucia train station. The Ferrovia water taxi stop is a short 6 minute walk away, which is a great way to explore Venice (2 day unlimited vaporetto use pass was only 30 euros each - well worth the expense as walking around Venice can be tricky unless you have a very detailed map). There is also a big grocery store 5 minute walk away. The 3 air conditioner units kept the apartment cool (and they were very quiet when running). The 2 bedroom apartment was very clean, a very nice size, and the kitchen was well equipped. The water pressure in the apartment was really good and the washing machine easy to use. Also we really enjoyed going out onto the balcony in the mornings for breakfast. We would absolutely recommend this apartment to families visiting Venice. Thank you Giorgia!