It was a little odd that we had to meet them in person upon arrival to sign another document and pay tax in cash. I would have rather done this online and paid with a card and then received the keys in a lockbox. Coming from another country it was inconvenient to provide updates on my travel. Also a little sketchy that we had to pay the tax in cash.
Otherwise, the stay was nice. It's a short walk to the tram which takes you directly into Venice. There's also a cute cafe near the tram stop where we got cappuccinos and croissants each morning. Also, heads up, if you're overweight, you won't be able to fit in the shower with the door closed.
I left my necklace behind before we went to another country. I wasn't aware that I left it for a few days. I reached out to them to ask if they had found it. Their cleaning person didn't let them know they found it until I had asked. Luckily it was found and I met up with them to get it. It was nice of them to meet with me to give it back. Thank you!