Carlo was very nice and explained the area and apartment very well, as well as allowed us to store our luggage after we checked out. Unfortunately, we felt the reviews of the apartment did not actually reflect the state of the apartment. While the apartment was clean, it was hard to get past the unpleasant smell that hit you as soon as you walked in the door. The bedding was very shabby and just thrown together. The mattresses were very uncomfortable. Overall it felt like no one took the time to make sure the apartment was in a good state (missing lightbulbs, towels that were unpleasant to use).