It is not my practice to leave bad reviews for hosts, I've never done it. But beware of this host - she is next to impossible to deal with and made our stay in Venice a miserable experience. Pls be aware that she is going to refute everything I write here, but don't let that sway you. You can see from the other reviews that I am not alone in my opinions about this house. I'd stay far away from this place if you can, not because of the unit, but because of the host. It started with the cleaning fee - which I was going to be charged for twice. She said it's in the house rules, but it is only listed in ITALIAN in the house rules, it's mysteriously left out of the english version of the rules. When I wanted to cancel based on this, at first she agreed and was nice about it and said she would refund me, and then the next day (my day of travel) she became a nasty nightmare and I couldn't tell if she would refund me in full or only partial, so I contacted airbnb who said they would cover the additional cleaning fee so that I had a place to stay. So ok, we decide to stay there because there isn't anywhere else to stay, and I tell her we will arrive at 5pm, which we did, exactly at 5pm. The host doesn't speak english very well, and will remind you at every turn that you are in Italy so you should speak her language, so she didn't seem to understand that we would be there at 5pm. After a series of messages (at one point she refused to text message and decided she would only communicate via airbnb message, fine with me, it's all documented that way), she told me that her friend would meet us at the apartment at 6:30pm and we should go sit and wait for her at a coffee shop or restaurant. The host is not local, so you will never meet her, only get nasty and agressive messages from her. Her friend finally arrived at 6:50pm, and after mishaps with the key and a few other things, we were settled in at 7:05p which I let the host know so it was all documented. The local is pretty good, if you are willing to deal with this person, angry, aggressive and bitter. In addition, she will let you know at the end that even though you have paid the cleaning fee twice now, you need to clean your dishes and remove all of your garbage yourself before you go. One other thing I will mention - airbnb with good to deal with when I originally had the problem with the additional cleaning fee of 50 euro, but I messaged them several times to tell them about my additional problems with this host, and they never ever responded. Pls take my word for everything...