The host was very accommodating and gave speedy replies. If you were ever unsure about a gondola route, taking the water-bus, ANYTHING, he is your go-to guy! The fresh croissants in the morning for each person was a nice touch that was greatly appreciated. The view from the living area makes the 5 flights of stairs worth it 100% (he even assisted in taking our baggage up, which was greatly appreciated). The beds were comfy and clean, bathroom/showers were clean/hot. This place is a great location; it is walking distance from the main attractions Venice has to offer!