Very, very disappointed with our stay. Had I known that this is another money making business in Venice, I wouldn’t had booked. Fulvia is not a person, or at least we didn’t get to communicate with her at all or meet her. I got contacted via Whats up by a random person, who works with whoever rents the apartment, and checked us in. We used the address that was given, and got to a different street via Google maps, so we were 15 minutes late. Can not say that Martino who checked us in is either professional or friendly in any way. Just wanted to get the job done. He arrived with a “trainee”, who was much friendlier. From that alone I gathered that they are one of those letting companies in Venice, that I always avoid to stay with. We got asked to pay an additional £20 since we were 15 minutes late. I find this completely out of order and sad behaviour. The place seriously lacks of a personal touch unfortunately. We did ask if there is coffee upon arrival, since it’s rather essential, and we told there was. However, all the basic amenities were missing from the kitchen. Cooking oil, coffee, salt, and the list goes on. There wasn’t even a correct plug for the coffee machine, and we only realised after purchasing our own pods. Finally, after playing about with the plugs from the TV, we got the machine to work with an adaptor. After a really exhausting day we were really looking forward to our bed! But oh my days. I have never in my life had to sleep on a more uncomfortable bed! It was awful! I read about it in previous reviews, but never expected it to be that bad! Rock solid. We couldn’t sleep for two nights. They seriously need to invest on a better mattress if they are going to be charging people those prices. The apartment itself is indeed very pretty, but do bring some mosquito repellent since we got bitten to death. And again, no sign of any citronella candles or those electric repellent machines anywhere. Anywhere else I have stayed in Venice, those were provided any time of the year. The only good interaction that we had was with the lovely cleaner who we met upon check out. Perhaps she would be far more capable to run the apartment, she was accommodating and friendly and everything we needed from a host, that we didn’t get. Really disappointed overall, very poor reception. The only reason we got contacted, was to ask for the £20 due to late check in. No question on how we were getting on, if we needed anything at all. Absolutely shocking behaviour, and we wouldn’t even think to be back or recommend to friends and family. Plenty of great apartments all over Venice, with amazing hosts who go above and beyond for their guests.