Despite other reviews that stated that they had difficulty finding the apartment, we just followed Paola's directions and found it without a problem. My issue was from my end when I attempted to use What'sApp messenger (Paola's means of communicating), it wasn't working due to my personal, technical challenges, not hers. That is not a service we routinely use in the US so it was a bit of a problem. The apartment is located on the first floor (which in US terms is actually the second floor because you have to go up a couple of flights of stairs). The laundry facilities are not in the actual apartment and were not actually available to us because the room was being used for something else. Paola said we could contact her if we needed to do laundry and she could get the keys for us but we luckily did not need to do this. The location was wonderful! I loved the fact that it was off the beaten path and close to the Jewish Ghetto which is such a unique area. The apartment was clean and spacious, especially on European terms where things tend to be a little smaller. The weather had actually turned cool and the heat in the apartment worked great. I would recommend this apartment to anyone and would gladly stay there again. Just be sure to follow Paola's directions that she provides and you'll have no problem reaching there.