Location was great. The place is large but has an odd and not very welcoming/cozy feeling, but interesting. We arrived and the place was cold and heaters did not do much. Not informed of cash tax to pay; and then received a sales pitch to buy wine from the owner. Next morning, we had NO hot water; heat still minimal and unit had very little; almost no toilet paper. We reported the no hot water and host arrived right away. We were unable to shower the first day and was told we would get a discount due to troubles.. spent the entire morning dealing with these issues. When we returned that evening the water and heat were fixed, so that was great but then told no discount since they fixed it. Perhaps to some that would not be an issue but for our party of 7 not being able to shower/get ready for our only full day in Venice in middle of December was a big deal. For what we paid, expected more.