This is a COMMERCIALLY run apartment, we were led to believe from all the 'personal' correspondence with 'Marco' that we were staying in a private home. We were met by an unknown women (no Marco in site) & charged €50 for being 20 minutes late for our check in - this information was available to us only AFTER we made the booking and would never happen with a private landlord. We were made to fill out dubious contracts and hand over passport details and credit card details upon arrival - how can you object once your there? Airbnb needs to protect users from this corporate behavior or risk the downfall of their site - we have contacted them directly to discuss.