Veronica's mom, Luciana met us at the Alilaguna stop at Rialto. Although she'd been waiting for a while, she welcomed us with a big small and walked with us to the apartment. Along the way, she pointed out the local market, restaurants etc that would be good options during our stay. To our amazement, the refrigerator was stocked with must-haves and she had pastries at the ready which we REALLY appreciated. She is so sweet, helpful and pleasant. Veronica was always a quick text away. They could not have been more hospitable. The apartment is lovely, well-appointed and conveniently located. We only regret that we didn't plan to stay longer!