Jacobo and Michela made us feel immediately at home! They guided our taxi straight to the dock via phone call and met us at the front door. There was an elevator that allowed us to get our luggage (and ourselves) up to the second floor with ease, which was a bonus. Michela showed us the entire apartment, including extra blankets, coffee and how to make it, and even a bottle of peach Bellini in the fridge! The location was as described; smack dab in the middle of Venice, overlooking the Grand Canal and a fabulous view of the Rialto Bridge...you couldn't ask for anything better! Michela and Jacobo even gave us recommendations for a nearby grocery store and probably one of the best dinners we had in all of Venice. Highly recommended and would love to return soon!