Very unsatisfied with this Airbnb. We’ve stayed in many Airbnb’s and, to me, they are meant to enhance the experience of a holiday. This one was a constant series of issues that took away from our holiday. It was cheap and unwelcoming in every way.
Pros: Location right in pedestrian area. Clean.
Cons:
Check in: First, I was sent a barrage of separate emails and texts with links to videos of how to check in, but none of the information was provided in Airbnb where I could easily access it. The videos were confusing, the entry key was difficult to find and the host responses were slow. He was not on site. It felt very unwelcoming.
Parking: The description says “free parking on premises,” but the reality is that the apartment is in a pedestrian area. You have to temporarily park a few minutes walk away, haul your stuff through tourists and restaurants to the place, walk back and move the car to a parking garage, and then walk another five minutes or so back to the apartment. This was not clarified to us when I booked.
Apartment: The photos showed a folding bed that was not in the apartment, which we had hoped to use. We had to replace the AC batteries ourselves when they failed. The double bed was covered in just a single blanket (not big enough for two people), and the pillows were very very thin with no extras available (4 thin pillows total for 4 people).
The AC unit was loud and kept us awake at night. Only one roll of toilet paper was provided for 4 people for 2 nights (I asked for more and he said he would bring another roll, which he never did). There were signs everywhere with demands about separating and removing our trash, yet trash bags were not provided. After buying trash bags myself, I spent a long time looking outside for the dumpsters (while wondering what my cleaning fee was paying for).
The kitchen was not adequately stocked, with very few items and did not even include espresso cups or wine glasses. The bathroom has no shelf to put toiletries on, so we just put our things on the floor. The shower door is broken. The shutters on the windows don’t close all the way. The AC did not reach the upstairs.
And the WiFi did not work.
The list goes on and on. If the host cared more, this would be a great place. But it just isn’t.