really a breakdown and whether it was being renovated, it was not shown to us. In a telephone conversation, Leonardo informed us that we could move to yet another apartment, in the same house where the pump was said to have broken, but we had to give an answer so that he could cancel the people who were supposed to come there the next day.
He also added that if we wanted to move from another apartment, we would have to pay for it in full again. As compensation, he promised to send a guest card entitling to discounts, e.g. for rides and ski-passes; we never received this card. In the place that was indicated to us, there are trained doors to the rest of the house, through which you can clearly hear how the residents move and talk; we had neither privacy nor intimacy. The whole quasi-apartment is freezing, the floor is very cold, and the bathroom is so cold you can't even sit on the toilet, let alone wash up. It was so cold at night that it was impossible to sleep; Leonard's grandmother