We did not get to meet Sybille in person, but contact with her was very easy and friendly. We were welcomed and shown around by Sybille's friend Olga and her lovely daughter, who had even made us an apfelstrudel for our first evening! The apartment was very clean and well-equiped, perfect for our stay. It is not right in the centre of town, but since Trento is quite small this is not a problem.