Arrival was relatively easy. GPS helped, as the building is set off the main road (quieter from the main road traffic!). I called about 1 hour away, than again when we arrived. Mauro's wife answered the phone and we spoke half English, half Italian to decipher that I should ring the bell on arrival. Mauro's mother came to the door and was very kind as she showed me around before the family came in. She gave me our wifi password (good for 5 hours, after that, more money), showed me the ski storage room (which has the shared washing machine), and basically left us to ourselves after that. The apartment was perfect for us- 2 bedrooms and 3 bathrooms (2 have showers, 1 a bath), a decent kitchen and ample storage around the apartment. There is an elevator to help up to the 3rd floor with luggage. 2 sets of keys were provided which was helpful when we wanted to split up. The apartment was 95% clean but I am a super clean person. You have to take the garbage out yourself, recycling is available. Water pressure was good, which is important if you have thick hair. No blow dryer, or soap. No pamphlets or help around town, which we found frustrating at first but we figured it out. There is a Centro Storico that is up the hill, but we didn't see that till day 3, help would have been nice. Skiing was fantastic even though there's not been snow since late Oct. Overall a fantastic location, close to the supermarket and restaurants. Would recommend!