We stayed at this place in Riva del Garda as a family, 2 adults and 1 child. All formalities and responses prior to our arrival worked seemlessly and very quickly, that was great service and much appreciated. We had a warm welcome on arrival and were provided with plenty of information on what to do etc.
The apartment corresponds 100% to what the pictures show, the location is amazing, very very central. A couple of things to note from our experience:
Given the very central location at an historic town centre location, noise levels from the restaurants and bars downstairs will be there until late at night. During the cooler months and with windows closed, no issue at all...during the summer months and with open windows, bring earplugs.
The apartment is on the very top of this beautiful, historic building. This means that it is very warm inside during the summer, open windows and a fan were able to help. Also, this means that the windows are at floor level and lower than a 7 year old child, so you will for most of the apartment not be able to look out while seating etc - nothing of major concern, but something to be aware of.
Finally, the sofa beds (extra beds) are very tired and have been in usage for many years - ok for a short while, but we would not like to sleep on them for longer than the week we stayed. The same goes for most of the equipment (cutlery, dishes) - all ok, but rather tired.
We had a fantastic week, enjoyed the fact that we were able to walk to Riva's pebble beach, that the boats across the lake are within 2 minutes walk and so many restaurants close by.
I would thoroughly recommend booking the car parking space since there is no free parking around, the car is in a secure space at 10 minutes walk from the apartment and it is cheaper than paying as you go on other places.
Renting from these hosts is definitely recommendable.