You can't rely on Barbara. She promised us that we can have a late check-out at 20:00.
Without any warning, at the day of the check-out she told us that we most leave early (eventually we left at 15:00). we lost about 200 euro of ski-pass (4 people) that we could not use and didn't get any compensation.
I really don't recommend this place as you can not rely on the host.