I was traveling with my fiancé and another couple in Croatia. We decided we wanted to go to Riva Del Garda which is a 7 hour drive from croatia. We booked a nice spot 2 bedroom for two couples in italy. We received a couple confirmations and the money was taken from my credit card at 9:30 AM. It was a done deal. We drove all the way to only find out that at 4:30PM I had an email from the host explaining she over booked her location. She clearly has posted in several different renters pages. The email said "Hi Melanie, Sorry to inform you that we are in overbooking and can't host you today, Airbnb will contact you to give you another accommodation. Thanks". Not only was I devastated but the people I was traveling with became super irritated. Not only had we not heard from Airbnb with another accommodation but I had to be on the phone with them for 2 hours while they located me another place. I did not have a cellphone plan that allowed this much time on the phone so not only were we homeless, I was being charged long distance minutes to fix the issue. Airbnb didn't fix it. They stuck one couple in a double bed hotel and paid for that only. They charged me extra to put a single 5 foot bed in that hotel room while they shoved me in a hostel sized hotel room that I had to pay for. Not only did they shove me in a shoebox with a 5 foot single bed but they also split up my fiance and I and charged me for it. All because this host decided to cancel my reservation 7 hours after it being confirmed.