Let me start by saying I’ve stayed in a really wide variety of Airbnbs and I’m usually perfectly happy with them. This apartment is one of many in this building managed by Interhome, and the management left a lot to be desired. We didn’t find out until we were close to arriving that we needed to go 2 km from the property to an office to pick up the keys. This also means that check out isn’t really at 10, because you have to deliver the keys to the office in the next town over by 10. I missed in all of the text of the listing that linens were not included; I’ve never stayed in an AirBnB that didn’t provide them. When I realized my mistake, I booked them online. We were unpleasantly surprised to learn that the linens, for which we had to pay an extra 108€, were handed to us in a bag, so we had to make all the beds ourselves - an annoying chore after a long day that took two adults nearly an hour, since some of the beds were particularly difficult to make. In addition, we were very irritated to find that after purchasing 6 sets of linens, he only gave us 5 sets of sheets, because he told us one of the beds was a big bed. This wasn’t true, there were 6 individual single beds (as the listing had said), and none of them could be pushed together enough to use as a larger bed. So we had to put the set of larger sheets on two twin beds pushed together with a 4 inch gap between them.
At check in, the key holder explained the waste disposal and recycling, and told us to go to a store and buy the different types of required bags. We live in Italy and understand the requirements, and in fact we could have brought bags from home if we’d been told any of this, but nobody mentioned it and we have never been in an AirBnB that didn’t supply them.
We weren’t using heat during our stay (and it’s only available between certain dates anyway), but if you do need heat you should be aware that it’s set to a max of 18/20, per the note on the door. In the same note, it says that you can’t use the washing machine and dishwasher while you cook.
The unit itself was actually fine, with a perfect location and gorgeous views, but they were stingy with the normal types of add-ons. No cooking basics whatsoever (salt, oil, etc), two small rolls of toilet paper for 6 people for 3 nights, no trash/recycling bags, as previously mentioned, no dishwashing soap or sponge, and a very eclectic collection of dishes - enough of some things and not nearly enough of others. We didn’t have enough forks or bowls for our family, for example. The beds were very hard, which is actually fine for me but may not be comfortable for everyone. We opened a wardrobe and the entire door fell off. The hinges were broken off, and had been previously “fixed” with glue. I’m glad it didn’t fall on one of my kids. (They did offer to send someone to fix it the next day). The ice tray snapped in half when I tried to use it.
All of this might have been fine if we’d been forewarned, but it was unpleasant to find out after the fact. Now that you’ve been warned, this might be the perfect place for you. We still enjoyed our stay (how could you not? It’s absolutely stunning there) and would probably even stay again if the price was right.