Before arrival, we indicated the approximate time of arrival. An hour before arrival sent a text message with the exact time of arrival but no one met us. So speaking no Italian it was hard to find the keys. Thanks to the women we met in the yard we were able to get into the apartment. Other than that, the whole stay was very good. Apartment well equipped, well heated, lots of kitchen stuff that was useful during the stay. The apartment was in a very good place, close to all bars, cafes, shops and etc. No wi-fi connection.