Hi, I am extremely upset with your services - I let you know that a very near member of my family accidentally died on the day we wanted to come to your stay. I let you know by the message on Airbnb, I took a phone call to you to let you know, and you said OK, you understand, you will try to refund us, you will call me back the next day.
You did not call, you did not refund us.
I shared with you everything - death confirmation, my birth list which is referred to the dead family member. You are saying on your webpage that reservations are covered, and you are refunding the guest in case of the death of a family member. You are liars. Unserious liars. I am very disappointed with you. I did everything I could. You did nothing. I was asking for a partial refund or another voucher for my next stay. OK, enjoy our bloody money - hope you will sleep well.