I dealt with Luigi online (very informative and prompt in replying to my emails) and with his mum Elena on site. We had an excellent experience with Signora Elena - She came to pick us up from the coach stop in heavy rain and took us to the flat - which was immaculate clean - she explained how everything worked and provided brochures/maps of the area. She was very helpful and made it clear she was happy to be contacted if we needed anything. The flat was bigger than we expected and very comfortable for two adults and a child (we stayed two weeks) - it was furnished with everything needed. The area (Val di Non) is beautiful and can be visited using local public transport and some good hiking boots - if you need advice on how to get there from the UK and not rent a car, drop me a line and will send the info. I would certainly recommend the host and the place.