Chiara's in Santa Maria Novella Piazza was just as described. It is near the train station and a great location to walk to all attractions. Chiara's father met us and was very friendly and gave us an informative overview of the apt as well as suggestions for traveling outside of Florence. Special touches include snacks, candy bowl, coffee machine with pods, milk and water in the fridge and Netflix. We were very happy with our stay and will be recommending this apt to anyone we know who needs a place to stay in Florence.