Absolutely nothing bad to say about the apartment. It is really huge, clean and well furnished and decorated. The view is aaaaamazing!!! The facility looks more like an hotel rather than the typical air bnb, with reception, receptionists and check-in procedure. Didn't meet Massimiliano and neither chat much with him but there was no need also because the place was easy to find. I have to say btw that it's definitely a great choice you could make in downtown Florence, instead of a real hotel. I would recommend!