Guido welcomed us as soon as we arrived and he was very kind and efficient. He leaves next to the flat, so if you have a problem it's very practical, but he leaves you free and independent!
The flat is very nice with a great bed, nice space and so well situated in the center of Florence! It can be a little bit noisy at night sometimes but nothing too bed. The experience was great, I recommend you this flat, a very good deal compared to expensive hotels and rates in Florence!