What a great experience from start to finish. Soraya was so easy to communicate with and always responded quickly. The apartment was spacious (much bigger than we expected)and new feeling. It was perfectly clean and spotless (and I am very picky). The bed was comfortable and the linens crisp and white. The location is amazing. The middle of the bustling part of the city. Could be slightly loud at night, but something that didn't bother us one bit because of what a great location we were in. The apartments are connected with the restaurant below. We ate breakfast at the restaurant for free each day and had 25% off other meals and drinks. There was a bottle of wine and two bottles of water when we arrived in our room. We always felt safe in the apartment. The air conditioner worked great and there was an elevator. There was even a small (tiny) kitchen with a refrigerator. This was so nice for heating up Italian leftovers! There was a hair dryer but no phone. Wifi that worked well almost all of the time. We will return definitely if we come back to Florence!