First of all—let me preface my review by saying I have been an Airbnb Superhost. So, I understand how many owners feel as though guests take advantage if given the opportunity. But, on the other hand, I am writing this as a guest—paying a lot of money, and expecting some basic amenities.
With regard to the Florence apartment-- the apartment was very clean. If you are fine with bare-bones accommodations, if you are not a women who may need to put on/remove makeup and if you are not taller than 5’8” or so, you will be fine. If you enjoy being a little spoiled on vacation—don’t book this apartment. The host only provided two very skimpy towels, no hand towels or washcloths for removing makeup. Plus, the towels were the kind of you buy at the dollar store—ready to fall apart any minute.
The air conditioner in the master (larger bedroom) was not blowing any air at all. When we questioned the host—we were totally dismissed. Yet, I have a video to prove the opposite. In addition, the other bedroom unit was working fine. Usually, I am okay with heat. I am from Arizona. But, we were there during a heat spell with a lot of humidity at night. So, that was not comfortable. Typically, when a Superhost is alerted to a potential issue, they would at least acknowledge and respond, or provide accommodating touches such as a fan. Nothing was done.
The lock was extremely confusing. The host needs to give a better explanation of how to work it. By the third day we figured out—the door does latch behind you, but it is technically not “locked”, you have to turn the key to the left to lock it. To get the key out after locking, turn the key horizontally.
Lastly, the bathroom is extremely small. If you are tall—you won’t be able to sit on the toilet and will not have room in the shower. Also, the apartment does not have other amenities most of us Airbnb Superhosts would automatically provide such as coffee maker, paper towels, Kleenex, etc.
We paid more for this apartment than better ones in Amalfi and Rome. So, to say we were disappointed is an understatement.