Ilaria was an amazing host, she greeted us on our arrival to the apartment and was very welcoming. She gave us great tips about nearby restaurants and transport into the city centre. The place is about a 20 minute walk to Santa Croce but there is a bus stop a few steps from front door. Everything in the apartment is very thought out, Ilaria has everything you need when travelling, maps of the city, site seeing suggestions, tour books, and included a nice bottle of wine. She has even left a handy guide on how to use the appliances and air conditioner. Ilaria is quick to respond and very pleasant to talk with, she even recommended a local festival that was on during our stay. I would recommend this apartment to anyone travelling to Florence!