Nicole was a very friendly host. The place is quant and rustic, in a great location. Santa Croce is a lovely neighbourhood to be based in. The apartment felt very safe. All of Florence is within walking distance. The place was a bit smaller than we thought from the pictures. It is an old building, so the apartment is less modern than you might expect. We had to buy our own shower gel/shampoo as there wasn’t any. It was good that there was a washing machine, however we couldn’t find detergent. The mattress, pillows and the bed linen were a bit worn. It was quite dark even with the windows open. Overall a lovely stay but some things could do with some updating.