We had a very nice stay at Caterina's place. We didnt meet her in person, but she was very helpful and friendly on the phone. Very easy check-in and everything very handy. The place ist very artistic and there are lots of little things that just make the stay even nicer. During our time in Florence it was crazyly hot and the little air con in the room couldnt quite keep up to that extreme heat so it was hard to sleep - but I guess its just not a good idea to go to Florence in August anyway ;).