The place is pretty and as shown in the pictures. The host is very welcoming and friendly. He knew enough English to conversate. But his partner who helps him with the place knows English very well (and is a hotel management student, so he knows what he's doing). One may face a slight discomfort if you have a lot of luggage (because of no elevator) but it obviously doesn't matter much. Location is alright and you can easily get buses/tram to go to Florence central or any other place. Overall, our stay was very pleasant and I would easily recommend the place to anyone looking to stay in Florence.