Louisa (hopefully didn't spell wrongly) helped out Gianlugi on the day we check in. Both of them are very nice and friendly people. Communication prior to our check in was top notch and during the check in, Louis explained thoroughly on the matters for the house and also shared with us recommendation on food. If I were to go back to Florence again, I'll definitely go back to them.
On a side note, the place she stays required a bit of walking up the steps. Should you have elderly who are not able to withstand or walk up some flight of stairs, better to seek alternative arrangement.