The apartment is basic but this was in fact a dream location until late one evening when we returned and found our peaceful home vandalized by intruders who had gone through all our belongings. We lost money and jewelry, I asked the host to contact police and come to the apartment but they asked me to call the police myself as I was the one reporting a theft - they didn’t come and offered a full refund instead. There are no cameras as we also found out making the investigation even harder.
It was a difficult night as I had my child with me. we immediately left the cutting out trip to Florence short. I wish they showed up on the night we were vandalized to help us find a solution and maybe offer alternative accommodation to us as we were traumatized and stranded. It’s still a mystery how the thieves got into the apartment as the door was not broken and the apartment is very central. I do hope they figure out what went wrong and can offer a more secure accommodation.
Airbnb management has been very helpful and responsive on this matter.
This experience does not take away from the beauty of the views from this apartment, the warmth of the Italian people, the city and Italy as a whole