Samuel was great! We arrived at the apartment a few minutes early, and before we could even ring the bell from the street, he spotted us and welcomed us to Florence. Once inside the apartment, he was very helpful and friendly, but didn't linger (which was appreciated after a long day of travel). We didn't have any interaction with him after check-in, but it was nice knowing he lived right around the corner in the even that we needed to. All-in-all the apartment was exactly what we needed: it was in an incredible location, had enough room to feel comfortable, and was clean.