The communication from Filippo leading up to our stay and when we got to Florence was wonderful and prompt. Valentina was also helpful with our luggages and helping us with the map. The apartment was within walking distance to everything. We enjoyed the cleanliness and our vacation there, although we didn’t use the kitchen much. TV was only in Italian. It would be a nice improvement to have Netflix for relaxing back at the apartment after a long day of exploration. We felt safe in the neighborhood and it was close to the termini for us to walk and take the train to Pisa. We had a good time and enjoyed our stay.