Incredible location, literally a few minutes from Ponte Vecchio and the Duomo. Don't even think about it if you aren't fit enough to get up many, many stairs (with your luggage). Very central so lots of restaurants and shops; supermarket and bakeries only a few meters away. Stefania usually gets back on any questions within a few minutes. Not very grand, it's all basic IKEA, functional but not elegant. However, the location trumps it all.