Lorenzo was easy to communicate and made check-in a breeze. Unfortunately the air flow in the apartment was not great and the batteries were missing from one of the remote controls for the air conditioning, so we ended up leaving and booking a hotel for the rest of our stay in Florence. The apartment listing also promised a king bed but the bed did not seem like a king which is what we needed given my husband is extremely tall. Lorenzo would have been happy to help us the following day with the A/C but the temperature in Florence was so hot and we were so uncomfortable that we decided to leave. We are bummed since this is a nice apartment in a good location but unfortunately it didn’t work for us.