Ilaria has been very responsive and proactive even before I made the reservation. When we arrived Steffano was the one handing over the keys and he made sure all our questions were answered. The apartment was impeccable - Clean, organized, newly renovated with excellent furniture and appliances. They made a super handy booklet packed with great info like how things work in the apartment, how to take the bus to the center, how to connect to the Internet, the monthly activities of the city, nearby shops, supermarkets, restaurant - all the info needed for us to have an easy stay. Neighborhood was fine with good restaurants, coffee shop and a feat supermarket all walking distance. Super easy 15min bus ride to city center (abt 3-4Km if you prefer walking). We definitely recommend this apartment!