Roberta was very conscientious and arranged a time to give us the key and provided advice for our stay. She also helped us arrange for a taxi to get to the airport at the end of our stay. The apartment is lovely; a restored and updated spacious apartment with a modern bath and kitchen in an historic old palace. It is obvious that Roberta and Stefano take great care in hosting.The neighborhood has wonderful shops for groceries and wine, as well as restaurants, while being an easy walkable distance to all sites and museums. In all, a great week getting to know Firenze. Thank you!