Great stay! The room was clean and having the bathroom ensuite made it feel like a hotel. I had a bit of a snag at the beginning because my keys weren't in the room when I arrived, but Nadja quickly came and helped me get them. I didn't see any of the hosts again during my stay, but that wasn't a problem for me. The location is absolutely perfect. I never heard noisy people outside, and I was within a short walking distance of all of the sights. I had to rearrange my trip three times before arriving on very short notice, and they were very responsive and gracious to help me change dates and even rooms. Highly recommend! If I come back to Florence, I will definitely try to stay here again!