The apartment in Florence was nice. It truly felt like someone's house, and not just a space put together for AirBnB. We really appreciate that, and the fact that everything in the apartment made sense.
Laura was waiting for us, and was very responsive to all communcations. She replied to questions about parking, driving, and the Firence card before we even arrived. Also, Laura was very clear and up front about the extra cash fee to clean the apartment after our stay, and she gave us a welcome bottle of wine. There were not bad surprises during our stay. The apartment location was excellent, as were Laura's suggestions for local stuff. We loved our stay at the apartment and our interaction with Laura.
The only surprise was that there was a board pinned note to take out the gargabe to the dumpster a few streets away, which was unexpected given the cash fee to clean the apartment after the stay. We have absolutely no issues with the request, and were happy to do so. But we don't recall Laura mentioning it during check in, and we almost missed it and had to rush to do so just before running out to catch our train out of Florence.
Overall, the experience was great, and we would be happy to stay the apartment again, and recommend it to a personal friend. Highly recommended.