Massimo is an incredible host! He has clear and open communication right from the start and makes sure to keep the guest updated and in contact at all times. On the very first day of our stay, we accidentally locked the apartment key inside and had to contact Massimo for help. He was calm, and incredibly helpful, assuring us that it was no problem at all! The keypads to the front door and apartments are a HUGE plus with large groups who may split off!! Incredibly convenient location as well. Can not reccomend enough!