Absolutely great place! Alessandro and Azadeh were waiting outside for us and walked us through everything in the apartment. They had a lot of good recommendations and locations laid out on a map. They spent a lot of time making us feel welcome and answered any questions we had. Obviously, they've been doing this a while! The apartment is fantastic - super close to everything and very clean. There is an elevator available too, which is rare for many apartments in Europe that I have traveled to. If I ever decide to come back to Florence, I will want to stay there again!