Super Duper Host Stefania! She is extremely responsive and usually would return my messages within hours if not minutes, the check in process was very very smooth and despite us arriving slightly early she was available to allow us to check into the apartment, the apartment itself is SUPER centrally located making it extremely easy to walk to all the sights in Florence, there is a small piazza in front of the apartment which made it easy for the taxi to drop us off, the apartment is the penthouse of a 7 story building, thank God there was an elevator that took us up to the 6th floor after which there is one flight of steps to climb to the penthouse, the apartment itself is very spacious just like the pictures, the views from the terrace are breath taking, it has all the amenities one would require and also a beautiful kitchen. Stefania was also very helpful in introducing the tuscan tour & private transfer company in Florence. Would definitely stay here once again whenever we return!