Leonardo is very friendly and extremely helpful. I didn't see him too much but whenever I did he was very nice. The room is really spacious and comfortable and has everything you need. Just note that the bathroom is downstairs which was totally fine for me but something to be mindful of when booking. Also note that you can hear some noise from the room. Just things like people walking upstairs etc. This wasn't a problem for me personally. The only criticism I have is the bed covers were old and a little stained. They need to be changed. The area is nice and quiet. It is about a 30 min walk from the house to the duomo and is close to the Boboli Gardens and the bus stop. Overall had a great stay :) Thanks Leonardo.