Luca was finishing up some last-minute improvements when we arrived, so there was a slight delay in our check-in, but he sent someone to welcome us with croissants and cappuccino while we waited. He had just finished renovating the two bathrooms, so they were much nicer than pictured in the photos. He and Nico were helpful and welcoming. The apartment was fabulous with a spectacular view over the city to Il Duomo. The location could not have been better, just a block to the Uffizi and a couple of blocks in the other direction to the cathedral, with shopping and restaurants in between. The only caution I would offer is that this unit is not suitable for small children, due to wide spacing in the upstairs railings. Also the Wi-Fi is probably not strong enough for those who need robust Internet connectivity.