Massimo was very kind and accommodating! He emailed us directions for where to park, and met us at the parking garage to make sure we found our way. He then walked us to the apartment, and THEN walked us to a certain store so we could buy an item we needed. During our stay, he texted us to make sure all was going well. We loved the location of the apartment, too, as it was within walking distance to everything we wanted to see. We would definitely stay there again.