Rossella was the most welcoming and friendly host. She was very careful to make sure we understood all the various features of the apartment and was very responsive when we had to call her about a couple of minor questions we had. The apartment is truly unique with the most wonderful terrace overlooking the iconic sights of Florence. Even in late November, we enjoyed breakfast in the sun! Our children loved exploring all the nooks and crannies and the kitchen was really well stocked for self-catering. The only slight issue I had was the noise from the bar below the master bedroom was noticeable late into the night on the weekend and halloween nights. I would recommend earplugs to ensure a good night's sleep! The apartment was so clean and comfortable. We had a wonderful stay in Florence and the apartment is perfectly located to explore all the sights.