Marella was a great host and made herself readily available for any questions both leading up to and during our stay in Florence. Her mother met us at the apartment for check in and was very nice and welcoming. The apartment is quite lovely and clean. It is about a 20 min walk to the main train station so we opted in for a taxi upon arrival to help with our luggage, which was a good choice given how tight and crowded the streets can get.....especially with us being unfamiliar with the city. However, when we were leaving Florence we decided to do the walk back to the station with our luggage and it wasn't bad at all. Like others have commented it can get fairly noisy at night with the restaurant directly outside the flat. We also found the bed to be too firm compared to what we're used to (personal preference) and the pillows had been flattened to the point that they should be replaced (although that's an easy fix). Overall we really enjoyed the flat, Marella was a great host and we had a wonderful time in Florence....oh, forgot to mention there was a washing machine and detergent provided, which was great as Florence was the mid-point of our Italian trip!