Francesca is definitely an excellent hostess and understands traveling needs. She provided us with as easy self check in option and for check out we were able to leave our bags in a safe entryway until we were ready to leave. The apartment was beautiful and the location was perfect 5 minutes from the Duomo, 10 minutes from the river and right near a bus station. One thing to note is that the AC automatically shuts off at 10:30 at night. This was not an issue most nights since it tends to cool off and we had a fan. I would definitely stay there again.