We enjoyed staying at Francesco's place. He told us in advance that he could not be there when we arrived because he had to be at work, but we found the place easily and used the codes he gave us to get in. As stated in other reviews, it was very convenient to the train station and walking distance to most everything we wanted to see in Florence. The room itself was large and full of light; the bed comfortable and the shower hot. Like another reviewer I could not figure out how to run the washer, but luckily he came home and helped me. I think he could easily solve that by posting instructions if he wishes.