My husband and I had a wonderful stay here. We has some last minute changes to our arrival time and Gaia was very accommodating to allow us to check-in and get the keys early. The location is great for walkable Florence and we definitely felt at home. The bedroom was large and the bathroom was modern. There were really no surprises as the photos do a great job showing the space. We would recommend this place to anyone visiting Florence as long as you don't mind the walk up to the 4th floor (we appreciated it after all the eating we did!).