The host is great at responding to messages! Super fast at responding, let us check in a bit early, and was fast to drop by when the wifi stopped working. There is a washing machine that is shared with other units but we were so happy to be able to wash our clothes and hang dry on the drying rack. The location was awesome, right next to Duomo. There was a little bit of a walk (approximately 10 minutes) from the train station dragging our luggage through cobbled streets to get here, but wasn’t a big deal (even in 90 degree weather). Would stay here again.