Luca is very responsive and was nice enough to accommodate our late check-in! The apartment is a very cool, loft-style apartment with adequate space for a large group. It is within walking distance to many attractions and the train station. The little welcome gift we received was a nice touch that my entire family truly appreciated! The only thing of note is that there is no elevator. This was fine for my family but might be a little bit of an issue for others as the apartment is on the top floor. Otherwise, we loved our stay here and would recommend it to anyone!