Our stay in Florence was great. Check in was very easy, one of Lucas colleagues helped us. The rooms are very nice and big, lots of room for our luggage. The kitchen is small but everything works great and is easy and clean.
There is two bathrooms which is awesome for four people and they were both very nice and clean-showers work great!
Also the location is amazing! It's so close to the train station and we never had to catch any public transport to get around the city.
We only had two issues during our stay-first was that the Internet doesn't work in the second bedroom, not a big problem, it works better the closer you are to it.
The second issue was that we were left two keys but when I placed the set I had been given on the table (so Lucas colleague could photograph my passport) the keys were then taken by Lucas colleague. I think he did this by accident but when I messaged Luca about this, and I did within 5-10 minutes of his colleagues leaving and I never got a reply back. This was quite disappointing when communication had been good until then. It wasn't a big deal since we only stayed 3 nights and the four of us were always together but still.
One big positive was the morning we left we didn't know what to do with the rubbish and I messaged Luca (he replied straight away this time) and he said it was fine for us to leave it in the apartment bagged up. This was very nice of him since we really couldn't find the bins outside.
Overall our stay was very enjoyable. Thanks!