Andrea's parents met us at the flat and gave us the information we needed. They didn't speak English but we had no problem communicating with them and most of the instructions were written in English as well. His mom was very sweet and ran to the store to get us a big cold bottle of water and a candy bar because we were exhausted and sweaty from carrying our luggage in the heat. The flat was in a great location and had everything we needed for our visit. The only thing you should be aware of is the flat is not on the ground floor and requires a steep and narrow ascent. We had no issues, even with our luggage, but we could see how it might be difficult for some. Next time we visit Florence we would stay here again.