Cristina is a great host who provides great hospitality. She is friendly, respectful, and responsive. From the beginning, she gave me clear and easy instructions on how to get to her place, and was very responsive, answering all my trivial questions. When we checked in, she greeted us friendly and showed the whole place by herself. Her place was just like you saw in the picture: brand new furniture, clean bathroom and clean bedsheets. She also provided me a little gift when we checked in. She was very responsive, even when I asked her about a little problem in the apartment at 10 pm at night, and she solved the issue real quick. I would recommend her place for those who wants to stay in Florence, great place and great host.