Chiara apt is cheerful. and we appreciated early checkin
I think following needs your attention
1.broken window in master bedroom caused mosquito bites allergic reaction to my daughter.
2 bleached bathroom rug and old towels
3. almost empty jars and dirty freezer
4. Getting back to guests questions in a timely manner. we couldn't use the gas lighter and so no cooking.
5. Dishwasher sorely missed. esp on vacation it was hard to keep up with your no dishes in the sink policy.
6. There were no garage bags or garbage can in the kitchen!
7. Train is good 15 min. from apt and travel time to SMN 12 (5 min happened once late night).
we almost missed uffuizi ticket window and smn train to Naples due to train delays to your station almost 30 min plus each way. and taxi cost 20 euros from SMN
7. The shampoo and breakfast was missing for first day.
8 May I suggest healthy simple food basics small milk bread eggs salt pepper instead of sugar twinkies for breakfast and no condiments.
coffee was very good !
9. Shared bathroom is a big problem
as well as confusing as we were 3 adults and we were expecting both the rooms but ended up paying for twice the amount. for the sake of privacy.
later in our other italy Airbnb we got the whole apt for price of your I room.
I hope above info is helpful for future guests and you!
Thanks
Ciao!