We had a great time in Florence. This place was a 5 min walk from the central train station (SM Novella) so it was very convenient. But because it was near a train station we saw “interesting” people around on the streets late at night but we would never be bothered by them (hence the 4 stars on location).
The apartment itself was very safe. Behind a main (always locked) street door and on the second floor (no elevator). So taking our luggage up the stairs and down was a good workout. So if you’re not into climbing stairs, this is not the place for you.
The communication was EXCELLENT. Response was almost IMMEDIATE. Eleonora was so sweet and caring. Just like a friend. Telling us what to do and where to go and making sure we are ok. She was extremely helpful and so caring. I would give her 10 stars out of 5 if I could! She went above and beyond with her help and guidance. Sending detailed instructions with videos for checkin and places to see and shop. Communication was perfect!
Overall, the apartment itself clean, safe, central and comfortable. Kitchen has all the essentials and beds were comfortable. We also had AC.
I would definitely recommend it (if you are ok with going up two floors of stairs, no elevator, which we were).