Me and my family arrived in Florence midway through the trip. We were staying for 3 nights, and 4 days so I really wanted to pick a location that was near everywhere we wanted to go. The apartment had some issues...
Pros:
-Location: was great. Very near to all touristy sights. A bit far from the train station, but still walkable.
-Communication: Anna was on time and responded really well to any requests.
-Space: the space was as communicated. 3 total beds, enough to fit 6 people total.
Cons:
-Air conditioning: Italy is HOT in the summer. We picked this place because Anna said she had air conditioning. Upon arrival, there was no airconditioner plugged in and no remote. Anna said that it was illegal at the time to use air conditioning for whatever reason...i looked this up, but couldnt find anything on it. Nevertheless, wanted to respect her ask, so for the first day we didnt use airconditioning, and there were also no fans in the apartment. We opened the windows and mosquitos came pouring in. My brother was completely covered in bites, as was I. We couldnt sleep because you could hear the mosquitos buzzing all over your head and near your ear. So.. the next day we begged anna to give us airconditioning, but most mosquitos were already in house.
-Washing machine: Dont use it. I pack lightly and wash my clothes in between when i take long trips, so i was glad Anna had a washing machine. It was a really old model and had 4 buttons that really didnt mean anything to us, but Anna gave us a piece of paper that sort of described how to use. We put in our clothes and started the machine and the door jammed and we couldnt open it. Rather than force the door open, we called Anna. She responded really quickly and sent me a message saying she got the door open and would call maintanence. Maintenance said the door was forced open, so now she's charging us 145$ to repair a button/door. I am pretty sure the whole washer is worth less than that.
Seems like Anna get's pretty defensive with her responses, so i expect she will respond the same to this. But overall recommendation: there are other AirBNBs in the area for the same price that may be less trouble. Anna is actually quite nice and responsive, but it just wasnt a pleasant experience to deal with when you're on vacation.