Our host Carlo was amazing! He met us on arrival and departure, helping with bags up and down three flights of stairs, and providing thorough instructions regarding use and operation of all switches and appliances. His knowledge of the local area is impressive. We followed his directions for a wonderful walking tour of the city, and enjoyed his recommendations for nearby restaurants and bars. The apartment is very well situated for walking to all the sites in Florence. It was very clean, comfortable, and well stocked with everything needed! The apartment was very nice, but Carlo made our stay exceptional!