When I arrived at Firenze, It was little late. It was 10:15pm. Claudia kindly welcomed my family. The next day, I needed a laundry soap, I asked her to give me a little for one time, she took me down in front of the door and gave an instruction to use laundry machine. The next day, I wanted to print out ticket, she did it for me. I have never seen this kind of person in Italy. furthermore, the house is very close at the bus stop can go to Piazalle Michelangelo. 3 minutes away from the apartment, I could take tram either. Nice place, Neat Bedrooms, kind host. It was a perfect house for me00