Our host made us feel comfortable by providing us with detailed instructions on how to get to the flat, helping to carry our bags, and giving us a full orientation on the apartment and the surrounding neighborhood. They also helped to arrange for a taxi back to the train station. It's a very cozy and cute apartment located in a quiet neighborhood away from the hustle and bustle of Florence tourism. At the same time, it's located beneath one of the city's top tourist attractions, Piazza Michelangelo, and surrounded by interesting eateries and shops. We couldn't imagine staying anywhere else in Florence and look forward to our return.