Laura was very communicative and easy to reach. She speaks great English and showed us a map of Florence and all the places she suggested we visit. We had our toddler son with us, and she provided a highchair, a pack 'n' play bed, and lots of toys which really made the stay much more comfortable. The whole apartment was very well stocked. Waters, juice, eggs, butter, ham, and yogurt in the fridge. Coffee, cookies, fresh fruit, tea, and yogurt cakes on the counter.
My only complaint, if I have to have one, is that the bed (at least the master one) was quite firm. After three nights, we found ourselves struggling a bit. But overall, everything was perfection, and we are tremendously happy with our stay.