There are definitely great things about this place and some negatives. This apartment was in a fantastic location, just step outside and you're already in the heart of Florence. The key was left at the restaurant downstairs so we were able to get the key super late which was perfect since our plans changed! But there were no towels available and the toilet tank was leaking and would drop in you while going to the bathroom and leaving a puddle next to the toilet. There are plenty of comfortable beds to sleep in for a big group. The upstairs room had a hole in the ceiling though. There was no posted check-out time so a man came in and started cleaning while we were getting ready to leave, but he was super friendly and if you don't mind a topless Italian cleaning while you are getting ready to leave, it's perfect! And if you're reading this, sorry we are your chocolate, but it was really good.