Avoid this rental listing if you value your comfort, safety, and overall well-being.
This listing is inaccurate. During our stay, the air conditioning was not functioning. It appears the unit is “on”, but it does not cool the apartment. Even if you are standing directly in front of it, you won’t feel cool air. The host is seemingly aware of this issue, because there are two fans set-up in the apartment, which shouldn’t be necessary if there was functional air conditioning. Unfortunately, the fans did not provide any relief and sleeping comfortably was impossible.
We raised the issue to the host immediately, (on the first night we arrived) and she was largely unhelpful and unwilling to assist. The next day, when we spoke on the phone with her to try to resolve the issue — she completely dismissed our concerns and became combative.
The host kept reiterating that she would not let us check out early because the issue with the air conditioning was not her fault, which is simply not true. After we calmly and politely reiterated the seriousness of the issue, she told us to deal with it and to use the fans. Francesca completely prioritized her rental income over the health and safety of her guests, which is disheartening. After speaking on the phone, the host said she would send over a maintenance person (at our expense) to check on the air conditioning. That person never arrived to check on the unit, so this was another disappointment. In multiple days of communications (phone calls and messages), Francesca made no real effort to rectify the situation.
Francesca blamed the heat wave for the reason the air conditioning wasn’t cooling the unit. The entire purpose of air conditioning is to control the temperature inside to maintain a cool & comfortable atmosphere, regardless of the temperature outside.
We wasted valuable hours of our limited time in Florence having to deal with this terrible situation. The negative interactions with this host and the hot, sleepless nights ruined our time in Florence. I do not recommend this listing.