I communicate with the daughter of Bianca. Her name is Paola. Every text I sent she responded quickly. Before we arrived in Firenze by train, she had sent us a map and photo of front door which was helpful. Distance between train station and apartment was about a half mile all flat and no problem walking there. We arrived at the apartment and was greeted by Alessandro, her husband. He was fantastic and helpful and gave us plenty of tips. The apartment was great. He explained what we needed to do. Also they had a binder in the apartment which explains everything regarding the apartment and even had maps to assist you in finding different locations. My wife and I have no complaints with the apartment. The apartment has no outside views. So if you want a view, this is not the place for you. Of course, who needs a view when you are mostly outside checking the sites.
Even though the food was delicious the negative was the restaurant below the apartment did not give us a 20 percent discount, it was about 10 percent.
I recommend this apartment due to the hosts, cleanness , and location.