Excellent stay in Florence in this apartment with a really Excellent host! Firstly Nicola wasn't able to meet us himself on our arrival as he was out on a trip (he's a registered tour guide) so he arranged for his dad to come and pick us up from the train station and show us into the flat, where his mum was waiting to show us around and help us settle in - both of whom were really lovely and very helpful. Communication with Nicola was great too - particularly in light of the fact I left some stuff behind and he went the extra mile to deliver it to another friend I have in Florence after we had left - thanks again Nicola!. We were staying for 4 nights so we had a free walking tour too. It was so good to hear more about Florence from a local as you get more insight into the city - Nicola is a great guide. With regards the flat itself it's really comfortable with a large kitchen and lounge area where you can kick back and put your feet up at the end of the day, or whilst having breakfast if you eat in. The kitchen is well equipped with all you could need should you want to cook and also has a kettle which is unusual for European stays (often you just get a pan so you can boil water). Staples are also available such as coffee/tea bags, (Nutella!), sugar etc. The shower... well it's fabulous! A nice waterfall style one with a really good water pressure! A decent hair dryer is also provided and as someone with long, thick hair this is really important to me.. .if you care about these things it's a 1600 rather than the usual 1200 watt you get at hotels! Towels, linen, loo rolls, smellies provided too. Two bathrooms available, one main and one small, both with showers - didn't try the 2nd one! Two good sized rooms for couples or singles to stay in. We were staying as a couple and one single so this provided us with a room each - much better than someone having to have a sofa bed in the lounge.. Overall GREAT value for money and great stay!!