We had a wonderful stay at this apartment in Florence. Diana offered us wine upon our early evening arrival and we had a wonderful conversation. She is a fascinating woman and truly understands hospitality. Everything about the apartment was described accurately in the Airbnb listing. The location was perfect with everything convenient for a 4 day stay. Diana gave us great restaurant recommendations and called to reserve. We referenced her Florence binder frequently for everything from the best gelato near by to the perfume shop my 20 yr. old daughter loved! It was the "insider guide" we all want from someone whose family has lived in Florence for generations. She also arranged for a taxi to the train station which arrived promptly, and even delivered needed items to our door when we all came down with a 24 stomach bug. All communication was immediate and efficient. We loved the rooftop terrace, the visits from her cat through the window from the roof, comfortable beds, Aqua Flor shower products , and the traditional feel of this updated apartment within a 15th century mansion. The only challenges are documented right in the listing so no surprises. Prepare for sneaky mosquitos (none of our Italian lodging had screens but more mosquitos in Florence than expected) and the stairs with our luggage and within apartment reminded us to bring less next time! But a chair awaited us on the last landing to rest if needed! Diana is gracious, kind, and her apartment was perfect for our family. Thank you for a wondrous l experience in Firenze.