Shelby and Nicco were fantastic. They were very welcoming, also they surprised us with a nice bottle of wine. The flat is great, spacious and located within easy walking distance to essentially everything in central Florence (train station, big attractions, central market, great restaurants and neighbourhoods on both sides of the river). It was perfect for the 4 of us. We were in Florence during the big sinkhole, so the city shut down the water. Shelby and Nicco were very helpful and prompted to inform us, they provided bottles of water for us just in case and kept us very informed about what was happening. Overall, we had an amazing experience in Florence and Shelby and Nicco made our staying wonderful.