Carla was the best! She was welcoming and cared that we had a great time in Florence. Her instructions for everything were perfectly accurate and detailed; from how to take public transit to where to go eat, drink and enjoy the city. She checked on us a couple of times to make sure we were ok and provided insights to make our days better. She called us a taxi by the end of our trip, which was really helpful! The place is lovely and it's really hard to leave it. Can't wait to be back!