Susanna and Sandro were very nice and helpful on our trip. They provided us with information about the area we lived in, maps and were able to answer any questions we had. The apartment was well maintained and everything was updated. The bathwater was always hot and both bathrooms were very clean. We walked everywhere and did not have to invest in a metro or bus pass either (great location). I would recommend staying with Susanna and Sandro if you are visiting Florence.