Nadia was great! I didn't get to meet her, unfortunately, but her cousin greeted myself and my mother as soon as we got to the apartment, explained everything we needed to know, and gave us some suggestions on things to do and places to eat. The shower was hot and spacious (a luxury in Italy), the location was perfect, the apartment was large... The only negative things about this place was that the heating was a little hard to regulate (it's a new system), and the second bed is a pull-out couch -- that isn't terribly comfy for those of us with bad backs. However, if you're staying with someone and both sleeping in the bed, you'll have no trouble at all! All of the hosts made us feel very welcome, and the little problems felt just that - very little, compared to how great everything else was! Would definitely stay here again.