I went to Florence for the first time with my fiancé, and we were very happy with our stay at Chiara’s apartment. It is exactly as described, but better! The location couldn’t be better. You really are steps from the Duomo, maybe 50 feet away from it- and have a great view of it from the apartment. Chiara was so nice- she got the room ready for us a bit early and met us there with her husband. They are so welcoming, and even left us a bottle of wine, some snacks, juice and water. She also had a big bouquet of fresh flowers on the kitchen table for us. The whole apartment is very clean and bright, and the bathroom was like a hotel bathroom- there were slippers and big plush robes, and some toiletries. It was really nice and everything was very cozy and inviting. The bed is pretty hard, so I put a couple blankets under my side because I am used to a memory foam mattress at home, but my fiancé loved the hard bed. We thought we couldn't get the hot water to work and texted her about it, and she got back to us right away- even came over to make sure everything was ok. It was, we just didn't read the instructions, but it was so nice of her to come by to make sure everything was working fine. We felt like we were at home in this apartment, and the fact that you could drop by throughout the day to take a quick break, use the bathroom, drop off any shopping you’ve done, etc was great. We would love to stay here again!