As our program was crowded we checked-in late but did not have any problems thanks to Francesco. The house was quite big and comfortable. There were tea and crackers for the morning in the kitchen (which was quite important for me as I hadn't drunk tea in the past two days:))
Communication with Francesco was fast and satisfying before and during our stay. We also had a discount in favor of him at the garage Exelsior, 5 minutes away on foot.
In general, Novella House is preferable as it is close to Duomo (again, 5 minutes away), in a peaceful neighbourhood and comfortable.
Thanks Francesco,