Paolo was very nice and was waiting for us at the door upon our arrival. He showed us everything in the apartment and invited us to take advantage of the many guidebooks and resources in the apartment during our stay. Paolo was very kind and made us feel welcome. The apartment is as advertised. It's clean, safe, in a great location just off the Ponte Vecchio and with everything we needed. It was a brutally hot week in Florence and we could have used a fan, however, we believe that was the case for everyone in Italy that week! Thank you Paolo for a wonderful stay. We would definitely recommend your home to friends.