Our flight got in late and they were happy to help us out with a late check-in. Maria's husband gave us very detailed information about where to eat and what was near by etc. The flat was exactly as pictured and we had everything we needed. The air conditioning worked very well and was very useful since it was very hot when we visited Florence. The only slight problem I had was the wifi signal is not very strong. We were not trying to watch movies or anything. Just use google maps and museum websites to plan our sightseeing for the next day, which proved to be slightly difficult with such a weak signal. Otherwise we had a lovely stay in this flat!