Who is Marco? We have had no contact with him. We have only communicated with Silvia.
When we arrived there was no-one to meet us. We had not received the email with entry instructions. This is just one of those problems that can happen. What the real problem was, when I called Silvia (twice) to ask what how we gained entry, she hung up the phone without speaking to me. Luckily a young English woman also tried to call Silvia without success, she was waiting for a plumber to come and fix her shower. After over 30 minutes we were just about to leave and find a hotel when the plumber arrived, he called Silvia and he gave us the key and told us which was our apartment. A very stressful experience.
The entrance hallway is very uninviting. very narrow and dark. A coat of paint would make a big difference.
We found the apartment cold and the system was set at a too low temperature.
We did not hear from anyone until Silvia the day before we left emailed to tell us to take the rubbish (trash) to the next street. I would expect this to be done as part of the cleaning charge.
The apartment was very clean and well equipped, but the communication was very poor.
We would not book this one again.