We had a wonderful stay in Florence. The location was perfect, right in the center of things a block from Uffizi Gallery. Across the street is a fantastic coffee spot and down the street from the famed All'Antico Vinaio sandwich shops. Xuhua was incredibly easy to communicate with, checking in both in the days leading up to our visit as well as during the visit. He arranged for us to stow our baggage away on day of checkout so that we could enjoy the day unencumbered before we headed out to our next spot.