Flavia is an excellent host!! She is friendly, helpful, organised and quick to respond. She was very helpful, responsive and flexible with check in/out times. The flat is beautiful, very clean, well equipped, with a very good bathroom, comfortable, bright, and in an amazing location!! It had everything we needed - it is close to a lot of excellent places to eat or to have a coffee - it was just perfect! and really helped us enjoy our time in Florence. The flat is also beautifully decorated and made us feel at home. In fact, it is exactly as described - just as the photos provided, and even better when you get there and see the amazing view. The wifi works very well & so does the hot water. I would definitely go back as I really enjoyed my stay in the flat. I definitely recommend this flat highly to anyone travelling to Florence.