Nicoletta is a fantastically gracious host! She greeted me upon my arrival with smiles and a bottle of wine. Nicoletta made me feel at home. Her place is the perfect size and in the perfect location. I only had one issue, which is that I needed high speed internet for work. When the internet Nicoletta learned that the wifi wasn't what I needed, she immediately solved the issue. I would highly recommend her and her place and definitely return when I return to Florence!