The apartment in Florence was BEAUTIFUL! Very spacious, clean and welcoming. We ran a little late to our check in due to the crazy traffic we weren't prepared for, but Gabriele was extremely gracious to us upon our arrival. The apartment was stocked with books, dvd's for children, and even travel size shampoos, conditioners, and soaps, which were really appreciated. When we checked out both Michele and Gabriele gave us recommendations for our next stop on our trip, which we really appreciated.