Elena was very thorough in communicating right from the booking. We stayed in Florence during the Easter weekend. Host took time to explain her home in every details. She is very proud of this beautiful house with lots of character. Place is very clean. She provided all the necessary supplies for the stay. Bed linens and towels are all clean and good. We wished we could enjoy the terrace more; but it was very windy during our stay in Florence and couldn’t sit there for long. Got beautiful views of dome and the country side from the small terrace. Elena was upfront about the stairs and mentioned if our party has older folks, stairs might be tough for them. Another issue would be for taller folks, they might have to be extremely careful about their head as this house has low ceiling in certain areas. Have fun with the electric winch!Elena also helped us to get taxi couple times to the art galleries and SMN train station. Taxi drivers, both times women seems to be very greedy. They adjust the meter at the destination and the fare goes up by 4-5 euros. Not that it makes a difference in our lives, but it is a bad experience. It is funny to see how they pretend. But it didn’t affect our overall stay. We enjoyed the place.