Monica is an awesome host who was always very responsive and thorough in her communications from the beginning of booking the flat to our exit. We had one issue through no fault of hers and she immediately had it addressed. She provided great recommendations for places to see, restaurants and places to shop for specific items I was seeking. The flat was very comfortable and clean and nicely decorated with art of Florence. The flat had everything we needed with extra touches to make us feel welcome. Quality bedding and luxurious towels. The location is fantastic, everything is very accessible by walking including the tram to and from the airport. And the view of the Duomo when we would set out for our adventures every day never got old. Love this flat! Fantastic host!