I honestly cannot think of anything that she could have done more for us than what she already did. Before getting there, I had mentioned the kinds of experiences we were looking for as well as our vegan, yoga lifestyle etc. So, when we got there she had prepared a 3-page list all handwritten with the best vegan restaurants in the area as well as the top attractions that fit my description of what we enjoy to do. In addition, she stapled a map of the area with numbers on it to show us where all these places are in relation to the apartment. She also included all the different buses that we would need to get from place to place and of course the attractions in Florence itself.
I don't remember the last time even a travel agent did that for us! Then she would call us almost daily to find out if we needed anything else or have any questions. She even had all kinds of snacks and drinks for us in the refrigerator. And would, of course, point out which of those were vegan. Basically, there are those people who do what they do because it is their job and then there are people like Lucia who have raised the bar just by being who she is and caring the way she does (restores your faith in humanity).
Aside from that, the apartment was great and the location probably even better considering there was a great bar right downstairs that the taxi driver made a point of saying that it was one of his favorites. From there we walked basically everywhere that we needed to or took one of the buses that she marked for us. I would've loved to have stayed there longer but someone else had already booked the place right after us (naturally Lucia tried to find other apartments through her friends but no luck). You will need to climb up a few sets of stairs but I needed the exercise, so it was ok.... Enjoy!