Excellent location and beautiful apartment. Check in was smooth and communication was very good. The only thing we felt was lacking was the 'luxury' element in Luxury Gemma Tower. We felt that for the price we paid that there should have been some sort of welcome pack with tea/coffee/milk etc Only one bath towel per person for a three day stay. No mirrors in the bedrooms. No salt and pepper pots. The smallest toiletry bottles. Not quite enough toilet rolls. Not enough bedding. There were four of us but we werent two couples so we weren't sharing the made up beds. These are examples of things that make a visit earn a 5 star rating!