Bitte's place was fit perfectly to what our needs were in our 2 night stay in Florence. Bitte is extremely organized and punctual with information about the neighborhood like places to go visit and eat. She was flexible to set us up for an early check in and her cleaner Alexandria was nice helpful and informative.
The first night I will say was not at all as planned. We couldnt get into the apartment because the door was broken. We knocked on doors on every tendant in the building for help thinking we didnt know how to work the key with the european locking system. They either never opened the doors when you can hear people inside or closed the door in our face when we asked for help. One tendant was nice enough to help even though he knew no english.
Eventually we contacted Bitte and Alexandria they did everything they could since they were no where near the apartment. It took two hours for us to finally get in after they contacted a cousin and door man. Other than that the apartment was great, clean beautiful, cozy and charming.