My wife and I were in this apartment for three weeks - so had lots of interaction with the front office. Check-in is automated and works VERY well. We had to check out of another BnB early in the day, and were allowed to check in here about five hours early - thank you VERY much! The apartment was spotless, had everything we needed, and linens/towels were changed once a week. We were up on the third floor, but the elevator worked well, and dropped us off ten steps from the front door. Location is right off the Arno, and walking distance from everything. Interaction with the front office was always delightful, the ladies were very pleasant/responsive, and volunteered many suggestions of things to see/do. Newtopique runs a VERY professional operation, and we will gladly rent from them again. And Adélaide e Francesca...what can one say - simply charming!