We were very excited to book antonellas place given we had read positive reviews, however, our experience with her was terrible. She was rude, demeaning and very unpleasant to communicate with and tried to charge us to have her co-host look into an issue with the air-conditioning! Long story short, we left her place after her terribly rude behaviour and had Airbnb refund us the full amount (even they agreed with us!)
Details:
Prior to arriving: everything seemed excellent, she reached out multiple times, provided almost an overload of information but all seemed fine.
After arriving: we arrived at the house and were trying to figure out how to use the A/C. Note, this is in July and the temperature outside was 35 degrees. When we were unsuccessful in getting it to turn on, we messaged her and asked if she could help. She replied by saying “read the manual”.
Okay, we tried to decipher the manual but it I was 30+ pages…again, when we were unable to figure it out, we were asked if we could call, to which, she replied, “read the manual”.
After telling her we couldn’t figure it out, she asked “do you know how to read English??”…we were shocked she would make such a snarky remark after literally communicating with us in English? After which she said, “I’m working in MILANO” and that we had somehow messed up her A/C.
Thereafter she said she could send her co-host to check it out but would charge 15 Euros…we actually agreed since it was so hot, and we just wanted a functioning A/C…but shortly thereafter she changed it to 30 Euros!!
After that she sent us a message in Italian that we didn’t understand and when we said he didn’t understand she literally told us to use Google translate…who does that??
After being taken aback by her unprofessional behaviour we told her we didn’t feel comfortable staying at her place and that we’d leave.
Eventually she asked us if we had some red wine and were drunk??
We literally couldn’t believe this was happening and promptly left her place and filed a complaint with Airbnb Support.
Airbnb Support refunded us the full amount of our stay. If anyone is interested in the actual conversations we had with her, feel free to message us…we feel so strongly against her as a person that he would be willing to describe in detail how horrible our experience was.