Paulo was wonderful - very accommodating. He came back to help us understand the Air Conditioner (user error, the AC works great!) and he held our bags after check out so we didn't have to lug then around with us on the last day. The apartment is small - definitely 2 people maximum, but it had everything my girlfriend and I needed for a few days in Florence. The location is awesome- walkable from the train station and to many beautiful and historic sites.