Susanna and Sandro are wonderful people. They were very helpful. When we arrived they had a bottle of wine for us and left us some delicious cookies. The apartment is a FIVE Star for sure. Beds were very comfortable - plenty of very nice towels. Kitchen was fantastic. Well supplied with everything you would need. We used the wash machine several times and it worked well. I would only rent an apartment with a wash machine so as to avoid having bring so many clothes. Anytime we had a question we could call Susanna or Sandro and they were so gracious and helpful. They had wonderful suggestions for restaurants and shopping that were so helpful as well as a map with banks, grocery stores etc. The air conditioning was much appreciated and ran well (very quiet). We also liked the fact that there were two bathrooms. The apartment was quiet yet right near all of the sites. Some of the best restaurants were nearby. I would highly recommend this apartment. We had such a wonderful experience!!