Serena was in contact with us throughout the day of our arrival by train She met us at the apartment and was very pleasant, friendly and helpful in orienting us to local grocery stores and restaurants.
The location of the apartment was superb - right by the Piazza Repubblica and 3minutes to the cathedral and the Duomo. The view from the kitchen window was as pictured - Wow!
The apartment itself was very spacious, nicely furnished and well decorated. It felt very welcoming. Beds were very comfortable and 7 adults (2 couples and 3 singles) fit very comfortably. Kitchen facilities were great - lots of dishes and lots of space. Living and dining rooms were nice places to relax after a long day sightseeing.