We had had a very bad experience with this horrible host, Federica. Before booking the apartment, I wrote to Federica, the host, politely whether we could have an early check in ( in fact we didn’t check in early) or a bit late check out due to group travel. She had agreed in writing. I also asked her whether she had cleaning service, because we stayed there 5days (Oct 7-11,2019) and wanted a clean apartment to better off both parties. She said 10EU/hr. Second day of our stay, I asked the cleaner to come to clean, she charged me 40EU. I also gave the cleaner additional 60Eu to ask her to cleaning up upon we checking out. In the morning of checking out date. We had some work to do outside and rushed back to the apartment before 10am to checking out, unfortunately one of our taxi (we took 3 taxis for 9 people) took a longer route and that group arrived at 10:10am, while the rest of the group were taking the luggages downstairs. At 10am, Federica wrote me a rude message via WhatsApp to threaten me checking out immediately otherwise she will have to take legal steps (???). The old elevator is so small, we have to carry all the luggages down by stairway in the rush while my phone kept on ringing. I picked up the phone and an Airbnb customer service called and told me that Federica called to complain that we checking out late and she had another customer to check in. If that is the case, Federica should have communicated to me in advance to remind me that she couldn’t keep her promise to let our group checking out late, because she had another reservation. I heard nothing, in fact we planned to check out at 10 and only 10min late, she made it big deal annoying everyone and tried to say all non sense stuff. I planned to write her a private message to explain 10min late and remind her that she should communicate clearer with other customers rather than being rude, on the other hand Federica already wrote me a very insulting message. That makes me have to write this review to let the future customers be aware of this nasty and rude Federica.