My friends and I came to Florence to celebrate my birthday and we were THRILLED when we saw the space! It is even larger than it looks in the pictures and it was clean with lots of light during the day and quiet at night despite being in a very central location. The check in process was very easy and the person who greeted us was extremely prompt and efficient at providing any additional needs immediately. We had 0 problems so we didn't need to contact the hosts during the stay, but judging from how easy and fast it was to communicate with Edoardo and Michela, I'm confident they would be fast responding hosts.
The location was perfect - between Piazza della Signoria and Piazza Santa Croce. It's less than 5 minutes walk to the Uffizi and so many wonderful bars and restaurants. We very much enjoyed the apartment and it's spaciousness. There are heaters and air conditioners in every bedroom and living space. The kitchen was better stocked than most AirBnBs I've been. The roof terrace had a wonderful view and we spent almost every evening up there with wine.
Highly recommend and we are all looking forward to coming back again soon!