This is the first time I've had to give a negative review. Aida, was great when we arrived, giving us maps and explaining the area and how to walk everywhere within Florence. However, unfortunately we happened to be in Florence in 40deg C temperatures, and there were no fans or windows in the apartment to make it comfortable. The exception being the front door, however the apartment is on the ground floor of quite a busy and loud street. The bathroom smelled unbearably bad (possibly due to the heat), which made us reluctant to use it, and would therefore not stay here again. On a better note, the bed was very comfortable and the kitchen facilities sufficed.