Guia’s place was clean and up to date, however the hospitality during my stay was the absolute worst experience I have encountered. Communication was awful did not notify us that she was going to be late until the day of and took hours to respond, I explained to her my things were stolen and was having trouble finding her to add a person to my stay, she had absolutely no empathy toward my situation. Threatened to call the police because Airbnb supporter system was down and could not accept the second charge, that was an issue with Airbnb not us. We had been honest and communicated that a second person was going to be added. As a host you should want your guests to feel welcomed, safe, and at home not a burden. Shame on you for treating foreigners in such way! Much better places in Florence to stay with better hospitality and experience!