Andrea was wonderful communicating with us all before our stay and was right there in front of the building, greeting us warmly. The apartment is a great size and the location can't be beat. It's silent (apart from the bells at the Duomo!). The facilities are excellent and the place is spotless. A/C was a godsend in the summer. The washer doesn't have a dryer but it's no problem as there's lots of hanging space. Andrea was a font of information on things to do and places to see and eat at. Highly recommended