So let me start with the good, location was perfect, right outside was a great restaurant ciro’s and a grocery store around the corner where items where very cheap, 20 cents for 1.5 liters of water and many vegan options as well. Mostly everything was very close the duomo about 6 minute walk and many shopping areas was close by as well. The apartment was newly remodeled and everything was new and nice. However the communication was very slow in one case a day later, the air conditioning never went down below 24 degrees from over night, and they told us that it was the best it would be, and the upstairs bedroom has no air circulating and it felt like it was 27-28 degrees as the hot air rises. The washer did not work at all when they answered they stated that it was working and assumed we didn’t know how to use it, however I told them that it would not spin. It ruined several of our shirts that were new, I had to pull the wet closed out of washer and hand wash for an hour or more (even sent them a video of me washing clothes in the bathroom sink by hand) to get the spilled soap out. two days later on Saturday night they said they would come and pick up our laundry(which I was grateful for) but it had to be before 5 pm, we were out in Pisa when they called and could not make it back. I asked if they could extend the night as a courtesy in which they said no because there was other guest coming tomorrow( which I understand however they would arrive with a broken washer and hot ac upstairs, which I didn’t quite understand why they would continue to rent the place out like that) then they asked me to go to the laundromat and spend my hours in a laundromat to do my laundry and wait there while on vacation and they would reimburse me the cost of it. We had to leave early in the morning at 10 because that was check out, and they didn’t make any exceptions to this. Our train was at 1 we asked if we could leave the luggage at least while we eat and go to train station while they clean and they said no because there is a guest coming with early check in at 12. (This was not offered to us by the way) so on our way to Venice with 4 kids and no clean clothes, traveling across Italy the washer was important to us because we traveled light and didn’t want to be lugging huge suitcases around with 4 kids. The water heater runs out in about 10 minutes so about two people s however then it stays cold. So for two people or 4 max it would be perfect but for 6 was not comfortable. Everything worked fine, as stated the apartment was clean and new the terrace was nice and the best part was being close to everything. The train station was a short 6 minute walk as well. So over all it’s a good place to stay if the other appliances, air conditioning, did work perfectly it would have been perfect. If those items were all working good I would have stayed there again however the communication was not as fast as I would have liked.