This was my very first airbnb, so I wasn't even sure what to expect. However, I must say that after reading through reviews from travelers and responses from their respective hosts, I decided that it was important for me to find a host who was nice and approachable, because I did not want to deal with anyone with an attitude or someone who I felt so intimidated by that I couldn't ask any questions! Nicoletta's place and her responses all seemed very nice, so I decided to go with her. She was a great host! - VERY quick to respond no matter what the question, and she was always super sweet and nice. The place was sparkling clean, even though we arrived there earlier than scheduled, and so the poor housekeeper may have rushed to get things done before we got there. The bed was very comfortable, and we had no problems at all sleeping! Always had hot water in the shower, so no problems with that. The air conditioning worked VERY well. She had a tv in the living room area which had access to a couple of English-speaking channels (video music channel and old tv shows) so that was nice. She had a lot of new appliances which all worked very well. She even had shampoo and body wash available, although we mainly had our own. A couple of other things she had on hand that I appreciated was cold water in a flask (which we didn't use, but it was nice to know it was there), and in the drawer she had instant coffee which was a lifesaver. She also had shampoo and body wash available, and again we had our own, but it was nice to have extra on hand. The neighborhood itself was very quiet and was within walking distance to some great small stores. The only noise to speak of was neighbors fumbling around, but that was nothing, and it wasn't like they were unusually loud. The place is .5 miles to the Firenze SMN station, and this was a relatively easy walk with luggage because it is mainly flat. The place itself has two short flights of stairs which was manageable, but they are a tad bit steep so if you are elderly or disabled, it's something to consider. (FYI, there are also a bunch of stairs from the sidewalk leading up to the Firenze SMN station, and I think there is a ramp but it's a longer walk around to get to it.) The place is also 1 mile to the Accademia Gallery and Eataly, and 1.3 miles to Uffizi Gallery. Although several times I thought about trying to catch the bus back and forth to these places, we ended up walking. Overall, the place itself is nice and it was a pleasure to deal with Nicoletta.