Right from the get go Margherita had been very informative and kind. She had timely communication and was very helpful with anything we needed during our stay. The apartment was VERY luxurious and I'm very picky in where I stay. I'd like to say that I have a propensity towards beautiful homes and this house fit the bill. Bathrooms were clean and luxurious (the waterfall shower head was a icing on the cake!). The locations is steps from cafes and the central market place. This Airbnb is a must if you are visiting Florence!