Luigi is a wonderful host. We arrived earlier than check-in time and he made sure to accommodate us and allow us to deposit our luggage. He also took the time to go over what places to visit in Florence, as well as which restaurants to try. He made sure that we knew he was always available to help if we needed anything.
With regards to the room, it was exactly as shown in the pictures. It was very clean and well-equipped. We also had access to a room with snacks, so that was a nice bonus.
Overall, amazing experience and would strongly recommend!!