We absolutely loved our stay here. At first we were a bit nervous because there weren’t too many reviews yet, but it truly paid off. A man named Kevin was very communicative and responded instantly to any questions and updates. Luciano checked us in and he was so funny, extremely helpful and sweet! The location was fantastic- close to the train station and other shops and on a pretty street in a lovely and safe complex. It was easy to navigate to and from the apartment and Florence is a walkable city. Our airline lost our luggage and so we were lucky to be so close to the convenient tram (we went back to the airport to get our luggage ourselves and thank goodness we did). In the days before we had our luggage we were able to go to the grocery store to pick up basics, and the train station had a Sephora for makeup essentials. Thank you to Luciano for the tips on where to get the basics!
Other things to know about the apartment: Spacious and comfortable, loved the balcony, nice big shower with shampoo holder (a rarity in Italy) and good hot water, good hair dryer (though I think the bathroom outlet might be broken), heated floors and heated towel rack were a pleasant surprise (especially in early April)! FYI, the washer and dryer are not in the unit but in the basement. This made for a funny situation where my boyfriend and I needed to take turns dressing like flashers in boots and raincoats to do the laundry when we didn’t have luggage, but thank God we could wash clothes! It’s worth it to use the washers and dryers that cost money to get a good wash (seriously doubt the cleanliness of the free ones). The washer was 2,50 euro and the dryer was 1 euro/15 minutes. The towel rack is useful as a dryer if needed. The machines only take 1 euro and 50 cent coins so make sure to get change at some point. You can also get soap out of a dispenser in the basement, or you could buy some at the local Conad. Also, we recommend the gelateria at the end of the street- good cappuccino and the owner was hilarious!
We hope to come back to Florence someday and if we do, we would stay here again!