Antonio was helpful right from the booking stage where he responded to all questions in a timely way and explained details such as directions to the apartment and check-in time (check-in time has to be exact and respected). At the date of check-in, his representative was there who briefed about house rules, Florence attractions and places to eat and shop. The room was decent and clean and the location is excellent. The other great thing about the apartment was permission to leave the luggage in living room so that one can roam around Florence without baggage even after checking-out and then return later in the evening to collect it.