I’m writing as an American on vacation with my spouse…Riccardo was very communicative before and during and wished us well after we left. The location is a short walk to the Santa Maria Novella train station and in close proximity to designer shops and close to Palazzo Santo Spirito for a casual shady outdoor meal. The location is perfect. You will walk up three flights of stairs, so pack light or hire someone to carry your things. I felt very safe in this apartment and it was as spacious and beautiful in person as it was in the pictures. Full kitchen, very large living and dining area, very large main bedroom and comfortable bathroom. The daylight through the sheer drapes over the 10 foot tall windows with the incredibly high ceilings is gorgeous. When the wood shutters are closed no sunlight gets in and you can sleep as long as you like. Everything you might want or need is provided.