The location was great--between Santa Croce and the Duomo near excellent food and shopping. The apartment had good light, a pleasant airy feeling, and a comfortable bed and living room. It had good storage. It was clean. The heat worked well. The building was quite shabby and a little forbidding--there was graffiti on the door. And the apartment, which looked to have been renovated not too long ago, showed marked signs of wear and tear that were not attended to. For example, many (nearly half) of the handles on the bedroom cupboards were missing, exposing the screw holes where they had been. The rails of the kitchen and bathroom drawers were strained, sagging and threatening to come off when the drawers were pulled out. The kitchen was indifferently supplied--there was only one wine glass, for example. The large management company was (eventually) responsive when there was a problem with the Wi-Fi code and the water heater, but it required persistent phone calls and follow-up on my part. Finally, a warning to light sleepers: the location is central but very noisy--one could hear drunk revelers into the wee hours. It's a pity, because with a bit more care to maintenance and better insulated windows the apartment could have been a 5-star apartment. With all of the good choices in available Florence, I would not stay here again.