Superb. The location is unbelievably good--steps from the Ponte Vecchio, but in a little courtyard off the busy street. The weather wasn't quite warm enough for us to take advantage of the spectacular terraces, but we did nip out several times to admire the view of the Palazzo Vecchio tower and the top of the Duomo. The flat itself is spacious and spotlessly clean, with a new and stylish bathroom. The heating worked perfectly. One evening we texted a question about the dishwasher (hint: push the buttons before closing the door) and had a response within minutes. Emma did a great job of showing us around the flat and giving restaurant recommendations. We will definitely try to stay here again on our next visit!