Our hosts were wonderful ! We had planned a last minute stop in Florence and didn’t book the air bnb until the night of our stay. Both hosts were very accommodating in accepting our reservation & coming to get the apartment ready quickly for a late check in. The only negative was that there is construction going on upstairs that starts around 8 am (but we were up early to see the city, anyways so were not really affected). If you plan on sleeping in this might be your only issue.