Had issues communicating with Mari and Luca. They didn't reply to my messages. I had no response and we were only 2 hours away from arriving in the city. Ended up having to call AirBnB support for help and they managed to get in touch with them to our relief, as we were looking for alternative places to stay and preparing for the worst.
The house rules come across threatening and could be written in the kinder, less intimidating way.
Location was great, around the corner from the station and by the Duomo. Apartment was fine, could have probably been cleaner though. I wouldn't recommend to others or return myself.