We loved pretty much everything about the apartment!
The location is perfect, as there are plenty of nice restaurants and shops nearby, and most of the must-see spots can easily be reached by foot.
Communication was clear and friendly, we had a hospitable welcome and got plenty of instructions how everything works and recommendations what to see/where to go in Florence.
And the apartment itself is neatly decorated, very spacious for two, and has everything required for a comfortable stay.