Michele was very good at communicating and getting back to you fast. He was not actually there to meet us, but his friend Gioia was very nice and informative. Michele actually leaves you a numbered map with all his recommendations from restaurants, stores or gelaterias.
The apartment itself is on the 3rd floor (4th floor for N.Americans) but the stairs was not too bad. The place actually felt bigger than in the pictures. The washer was easy to use and the A/C cooled very well. Our only complaint was the water pressure, but we understand that it is an older building. The loft space with the single bed, as Michele said, is only meant for sleeping and not for anything else.
Over all it was a very comfy and good stay!