Beautiful apartment and amazing location. I brought too much luggage because we had been at the Carnavale in Venice and my costume was too much to lug around. I decided to mail 2 of my 4 pieces of luggage back to the USA but it was very complicated once I got the the post office. Chiara was so helpful and quickly responded to my question about phone number for the forms and where to find the tape and cellophane wrap for my bags. She also helped me find a print shop and many other things. I felt so guilty for asking so many questions but she was always very gracious and fast to respond. Her father was the first person who greeted us and was also so helpful when we first arrived. They are a great team!