Sadly we didn't have the chance to meet Riccardo (hopefully next time!). The host was extremely nice and personable. She gave us a tour of the house, helped us with setting up Wi-Fi, showed us how to use the washer (you must unplug the A.C. to use the washer); we were so thankful to have a washer. The apartment was huge and in a perfect, central location. Only 10 mins. from most everything (Duomo, restaurants, etc.) even the train station. There is two little flights of stairs so in case you have luggage be prepared to carry them a short distance, it was doable and worth it! This apartment exceeded our exceptions, it was so pretty and clean. Thank you for your warm hospitality! Hope to return again soon! Grazie mille! Chao!