This flat is a treasure! The pictures are accurate, the place is very clean, and the location could not be more perfect. We were steps away from all the key sights in Florence, usually only a 5-15 minute walk. Even the train station is within walking distance. We were there over Christmas and even though it was cold outside, the heat in the flat worked well (the upstairs bedroom got especially toasty warm). Communications between Bruno, Eleonora and us went well. I was especially grateful for their assistance in calling for a VERY early taxi on our day of departure as finding one at 4:30am could have been a problem. Kitchen appliances worked, elevator was a huge help as the flat is on the top floor-- and the furnishings were very comfortable. Highly recommend.