Giovanni and his family are extremely professional and kind and helpful! This listing was our best of our airbnb experiences in Italy (also our first time using it in general). We waited for a bit outside the flat, but were pleasantly welcomed at the flat by Giovanni's brother and oriented to its amenities, location, and recommendations (all of which were wonderful!). The flat is clean, quiet, comfy bed, in an IDEAL (cannot emphasize more) location (lots of delicious food nearby) and it really felt like our place while we stayed in florence. They are SUPER responsive and came by quickly to fix a towel heater hiccup. Everything is modern as described, the washing machine and wifi were great to have!! Can't say enough good things! Would definitely stay here again, and plan to recommend their place to friends who will visiting in the next coming months!