"The greatest trick the devil ever pulled was to convince the world he didn't exist" I can't think of a more apt quote to describe the horrific experience my husband and I had after walking into a place with 19 five star reviews. An absolute nightmare, and one I really hope you have the fortune of avoiding. We made this booking for three days in August. We arrived at around 10 PM local time, and we were greeted by Zein in a rather unpleasant tone looking unhappily at our two big bags with a snide and sarcastic comment saying "Are you moving to Italy?". No big deal, but that moved on instantly to him asking us (again, in an extremely curt manner) to take off our footwear and place it in a rack. Again, his tone not ideal but perfectly alright given it's mentioned in the house rules. My husband and I have always respected and followed people's house rules, so we were fine with this, although extremely put off by his tone. But then came the question of air conditioning, and disaster strikes. We politely tell him that it's warm in the room and ask him if we can have the air conditioning on. He refuses straight up, and says he "controls" the air conditioning. He goes on to mockingly give an example of a Canadian guest who had asked for the A/C remote sometime ago and the room ended up being cold. He added, "don't travel if you want to bring Canada to where you go. This is Florence". We were absolutely aghast, ESPECIALLY given the FIRST line in his room description mentioned air-conditioning and amenities included air conditioning (if you don't see it now, that means he's taken it off). I made a polite comment saying "sorry it's a little warm, could we have the air conditioning on?", he got super upset, retorted by saying "I cannot, I have to then pay electricity bills". He said he has "house rules" and people have to respect it, even though it's NOWHERE in the house rules that the guest does not have the remote to the air conditioning that's advertised as part of the property! This continues, and I see Zein get very annoyed in a matter of a couple of minutes. Now, it's really warm in the room, it's 11 PM and we're received by this extreme rudeness. I tell him I may have to leave, and I've never been spoken to rudely like this, and my jaw drops in horror when he says "In India, you have slaves. In Italy, you do not have slaves". UNBELIEVABLE! As my husband tells him that we've never been spoken to as rudely as this, not once (making a 'one' sign with the index finger), he says "Put your finger down and get out of my house". Every single word of this is true. My husband and I are not just angry, but highly scared now, as we are convinced instantly we...