This was the worst experience I had in the years I used Airbnb. Matteo is the worst host I ever encounter. From the first moment we met in his house, he demonstrate no hospitality to his guest. When we asked him where is the nearby supermarket, he offer no help at all，not to mention about the travel guide. At the beginning, we been positive, since we have many good experience with other Italian host in Naples, in Scilly, in parelmo, and in Roma. We tried to be polite and 'behaved', however, First day he kept nagging us about 'wasting his electricity' by leaving a toilet light on at night, and became very rude to us. We try to explain to him that, we don't want to leave the whole area pitch black, as we usually wake up at night for toilet, and we need a bit of light to find the way without bumbing into things. He would not be considerate of our needs, In fact we asked to have a exhaust fan can be switch on , as the city is 39-41 degree and the room is west side, and we need more air flow in the room. He ignore our demand.
And the fact that Matteo work at night and sleep during the day, make us 'staying in the room/house in the day time' very painful, because he made us feel we should be guilty for disturbing his sleep by staying in in daytime.
And, Matteo didnot gave the room key to us!!! So we cannot locked the door even we went outside and sleeping inside,. He directly said that that is his house, why did need to lock the door? But second night When his front door lock somehow drop half way, and locked himself out of the house in the night, he gone mad, and think it was our 'doing', and threatened to kick us out. We have no idea how this happen, and I just know that the front door would be locked inside, even himself need to.
We were in fact very upset, and off-spirited by then. So, our holiday in Florence would not be totally ruined by him.