Fantastic location. Actually we walked down to the apartment from Santa Maria Novella train station though the apartment is right next to the tram station that is just 4 stops away from the tram station ALAMANI which is opposite to SMN railway station. . A comfortable 20 minutes walk. Pierre was available sharp at the agreed time and ensured a smooth and comfortable check in. The apartment was spick and span with all amenities. The bathrooms, linen and rooms were spotlessly clean and the kitchen was fully loaded with cutlery, Spices and other thoughtful things like detergent,handwash so that you really do not have to step out for the basic things. Over all a fabulous experience for our family at great value.