The apartment was lovely, large, well-stocked, great location, and very comfortable. We were able to do our laundry with the washing machine and drying rack provided. Teresa only speaks Italian, but if English is needed her son speaks it and she can call him and have him translate over the phone. She was very thoughtful and provided us with breakfast food and some sweet gifts of chocolate and wine. Location is wonderful: few minute walk from a train station and right by all the sights in Old Town Florence. Great experience--we would recommend this place to everyone! P.S. She recommended the restaurant Cipolla Rossa right across the street, and it was the best dinner we ate on our whole European trip.