First of all we had to pay 10€ to leave the baggage earlier, because the check in was at 17.00. Then, the heater was unavailable so we asked her to turn it on but she never answered us, so we call BNB to help us. Just in that moment she told us that we couldn’t change the temperature but the heater was OFF. A day after her husband show up to try fix it but it never works. We went in winter so The apartment was freezing without the heater.