What an amazing experience! Francesca was such a god send for my first solo Europe trip. She was extremely flexible when my check in time kept getting postponed due to my tour being delayed and was very understanding about everything. I arrived a lot later then I expect and had some trouble finding the place because it was dark and I was tired/ she was so comforting and took time to come and find me! What an amazing service. The room was BEAUTIFUL and there were some other amazing people staying there as well. Would absolutely recommend 1000 times over.