Book this place! We stayed here for 2 weeks for our honeymoon. We were pleasantly surprised by the size of the room. A large room with a desk, chair, dresser and armoire. We are from the US and everything you hear and read about Europe we expected very tiny and I'd say this is a large room by US standards. The bathroom was updated and very nice, also a good size. The bathroom has pump lotion & soap by the sink and shampoo, conditioner, and wash mounted in the shower. I found the soap smell to be very pleasant and not drying on our skin.
The room is 2 twin or double beds pushed together, but surprisingly to us, it didn't try to come a part or was annoying that technically we were on 2 separate mattresses. We slept well every night and found the bed comfortable.
You cannot beat the location of this place!!!! It is right outside of the Duomo. Now, be aware that the bell tower goes off every couple of hours. Even with being there for 2 weeks, I couldn't figure out the schedule, but it does continue through the night. I wasn't ever bothered by it. The bells would wake us for the duration, but we'd fall right back to sleep. Also, we slept with the windows open and still were able to go right back to sleep. I loved the turn style of the windows, to be able to let light in, to be able to have a breeze, or completely shut from light and fresh air. There was a double window and another single window in our room for a nice cross breeze (plus another single window in the bathroom).
We were nervous about the digital check-in - to not have a person to talk to should something be wrong, was troublesome, but given the cost we felt it was worth it to give it a try. We were nervous too that we wouldn't get the exact location, instructions and code until the day of check-in. Given that we started traveling the day before from the US, we added international plans to our phones so we could receive the information and check our email. The instructions were very clear and SEAMLESS! You'll enter your code 3 times - ones to get into the building (you'll then walk through the gate), ride the elevator (or walk), enter the code to enter the floor, and then again to enter your room. It made us feel secure and ended up being positive that we didn't have to interact with anyone (especially after traveling for 24 hours).
If you're staying for multiple weeks, be aware they will coordinate a cleaning day/time for each week you are there.
They are SUPER responsive, so need not worry about the turnaround time for an answer. To add on, we realized we left an item there 2 days after we left. I contacted them, they located the item and I paid for the shipping and will have the item all within 5 days.
I would absolutely book this place again. I felt the value of the place, LOCATION of the place and the pleasant surprise of the place made this incredibly worth it.