Simona was friendly and very organized. We appreciated her suggestions on lesser known points of interest to explore in Florence since we were desperately trying to escape the crowds of tourists. Other than the initial meeting with Simona to get the keys and info, we had plenty of privacy especially since the room has its own private entrance. The room is charming and clean. A couple things to consider: We stayed there in July, and we needed to keep the ceiling fan on at night due to the heat. I found the noises that the fan made to be loud and too irregular to be background white noise thus it kept up awake all 3 nights. My husband wasn't bothered by it but I was. The walls between our room and her apartment are pretty thin. I could hear Simona on the phone and eating breakfast while she was in her kitchen. Since we didn't spend much time in the room, it didn't really bother us but I think guests seeking total peace and quiet might appreciate being aware of this. Guests should also be aware that someone comes to clean the room at 11am every day. You need to be out of the room by then. We misunderstood this arrangement and since we slept in late one day, we just told the guy that we didn't need the room to be cleaned that day. Simona later made it clear to us that this wasn't an option and part of our airbnb agreement was to allow him to enter and clean the room every day at 11am. The location of the apartment is great -- very close walking distance to the historic center of the city. Also plenty of cafes close by.