Naike and her mom were so kind to us, especially after we had a super late train come in. She was very thorough explaining where everything was and how to use it all. She is super sweet and the house provides everything you need! The room is a bit loud form all of the outside traffic but Naike provides you with ear plugs in case you need them! We were so tired after exploring Florence all day that we didn’t really need them and slept fine. She also specifies this in the listing so it shouldn’t be a surprise and the room and experience makes it worth it :) we loved our overall stay here and highly recommend!