Nicoletta and Leonardo were excellent hosts during our visit to Firenze! The apartment is in a quiet residential neighborhood and it was nice to return to the air-conditioned flat after a busy day of touring the city! The flat has a sitting room with a mini-kitchen complete with refrigerator and plates and glasses so you can buy your own supplies to enjoy a treat before going out to dinner! There is another flat with a separate entrance available in the private hallway so check to see if this available if you have more than two people. The bedroom has a nice firm and comfortable bed and the neighborhood was very quiet to allow us to have a good sleep each night. The bathroom is very spacious and the shower had very good water pressure! It also had a small balcony with drying rack provided if you choose to hand-wash clothes during your visit. We also used the Speed Queen Laundromat on Via Della Scala 52/54 (near the train station) for larger loads as we were at the halfway point of our trip - this was very easy to use and the machines automatically include detergent and softener so you don't need to bring anything else to the facility. Nicoletta contacted us the day before our arrival to be sure we knew that there would be a train strike which may impact our journey to Firenze. We really appreciated her assistance with this as it put us at ease! Prior to our trip, she provided us with two e-files with step-by-step directions and pictures to the apartment from the train station as well as instructions for obtaining the keys from the key box outside the building. These directions were very well-done and easy to follow! Leonardo contacted us after our arrival to make the check-in process very easy and to provide us with information to provide them with the City of Florence city tax and also information from our passports which they are required by law to register each guest. He made this process very simple and easy to comply with! For tourists, we strongly recommend obtaining the Firenze Card pass from the Tourist Information Office across the street from the SMN train station. For 72 euros, this pass provides you with entry to almost all tourist locations and museums - the best part is that you get to skip the long lines to see Michelangelo's David at the Accademia Galleria with a separate line for card holders. Get the Firenze Card Plus for 5 euros more to get public transportation and wifi access across the city! We could easily walk to the train station and continue onto other tourist locations; however, in the late and hot afternoon, we did just take a taxi from a site all the way across the city back to the flat for about 15 euro. We enjoyed dinners at the Mercado Centrale and Trattoria Za Za as well as a small cafe on Piazza SMN....