Exactly as represented.Host was waiting for us inside the unit to buz us in when we arrived from the airport.Was there right away when my wife needed a little help on a day I was out.Good value for money because met our three "must haves" which is hard to find in Florence:Two beds-actually had three.Elevator-If the listing doesn't expressly say there is an elevator, it is a walk up, so if this is as important to you as it was for us, be careful if looking elsewhere..Italy counts floors different than in the USA-Their first floor would be our second.Apartments in Florence are mostly in 4-5 floor buildings.This unit is one of only two on the top floor and is very quiet and conveniently,next to the elevator.At our age hiking up all those stairs would have been impossible.Location was perfect for us-steps off Plazza Gondoni and a river bridge(with good gelato just on the other side-loved walking over at sunset and watching the rowers on the Arno while eating the best ice cream in the world).All the major attractions are easily walk-able.Quick and easy to call a cab to the Piazza.Multiple good places to eat within a few blocks-too many for us to try them all in our 4 seeks in town.Close but not overrun by the mass of tourists that flood Florence during the season and in a real neighborhood for the locals.Two small grocery stores,cafe's, bakery's etc, within 4 blocks that had everything we needed. Having the washing machine was great.We totaly enjoyed our stay and will look forward to a return visit.OK no place is perfect,the double bed squeaked and a young active couple could make beautiful music indeed.Enough hot water but the water pressure for the shower was just adequate-we didn't try the large tub.The unit was perfect for the two of us and would work good for a family of 4,but two couples would need to be very good friends-the access to the bath room is through the second bedroom and to get to the kitchen/living room the second bedroom people need to go through the first bedroom.The WIFI was good for uploading photos and other work but slowed and was a bit spotty starting around 4-5PM.Just home and missing the evening church bells and the swallows swirling around the statutes on the palace immediately next door in the changing light of early evening.Our thanks again to our hosts for sharing their unit and being able to experience what it is like to be a Florentine.