Alda was the sweetest and warmest. She greeted us as we arrived (and gave us sooo many recommendations on places to visit, food, and gelato stops), and gave a warm goodbye when we left! The loft is just as pictured - small, but cozy… you won’t be in your room for anything but sleeping and showering anyway, so it was perfect! The location was SUPERIOR for the SM Novella train station, and a short walk to Duomo and square. Multiple cafes within 30 second walk for panini or cappuccino. The balcony was beautiful to wake up to with espresso and to dry laundry. The loft was quiet. The bed was very comfy for 2 (my husband is 6’2”), and having the washer was GOLDEN because it was hot and we were sweaty. This is a great stay! I highly recommend!