Irene was very sweet and inviting. She helped us carry our luggage up the 3 flights of stairs. While the staircase is not for those who are older or disabled, it was well worth the climb when you see the most fantastic view in Florence! The apartment is simply beautiful. Waking up to the sound of the church bells and viewing the Duomo from the bed each morning was like being in a dream. This apartment has been our favorite accommodation so far, equipped with Wifi so that you can stay connected to family and friends back home. Thank you Irene for a fantastic stay!!