This was a great location! So close to Santa Maria Novella Train station and to many restaurants. Most of the main attractions were walking distance. We didn't meet Carmine, but he was very good with communication from the very beginning. We were able to leave our bags before check in time, since we were early. The room itself was clean and nice. The bathroom was clean, although you have to share it with other guests. The only concern, even though it had nothing to do with the room itself, was the noise coming from the streets. There is a market right outside and they break it down late and set up pretty early. If you're tired enough, like I was, you won't have a problem sleeping through it. Other than that, I would recommend this location to anyone!