Alain and Irene are good hosts, very prompt, helpful and professional. We were shown in nicely and Alain had a map and directions to attractions and utilities ready for us. The location of the place is amazing, next to the duomo and the train station. The house itself is beautiful, located in a nice quite grand spot, with a. View of the duomo! Everything was clean, new, as promised. We had a 15 month old, who enjoyed the spacious home and courtyard as well by continuously running around and being his playful self. Just one issue- wifi doesn't work too well- but then if you are Florence, you are hopefully not there to surf your phone.