This is a tricky review to leave.
Viola checked us in and was very sweet! The location is perfect if you are fine climbing four flights of stairs with luggage.
We loved the views and the rooftop view. It was nice to have a dishwasher and washer/dryer. The owner decorated the place very well and it’s a beautiful layout. Good place to work as well.
There were some issues though.
The tub jets don’t work. The tub faucet doesn’t flow at all and was broken. Viola came over to try to fix it but said she’d have to call a plumber so we couldn’t use the tub. So we didn’t get to use that tub which is part of why we chose this place.
The main bathroom we used (smaller one by the main bedroom) smells. I think this may be normal for old pipes in Florence but it’s worth noting the fan didn’t help and it stinks in there most of the time.
There generally wasn’t enough hot water in the shower unless you got lucky timing wise. Seemed a 60% chance the two of us could both get hot showers.
There are three door handles that come off when you turn them. The front door and both main bedroom doors. As a result we didn’t shut the bedroom door as we were concerned we’d get stuck in there.
The main bedroom gets loud at night so we mostly slept in the second floor bed which was quieter.
Here’s the big problem, they claimed we left the sink discolored and the cabinets unrepairable. We barely used that sink and just washed our hands there and brushed our teeth there. No idea where this $500 surprise claim came from and disappointed to see it. The photo they sent looks like a cleaning person messed up with abrasive cleaner or something and is pinning it on us as we have no idea what they’re talking about. We’ve got nothing but stellar reviews and left their place in excellent condition so it’s a sad end to our stay.