The hosts son, met us at the property and did have to wait around due to a delayed flight but was very pleasant. He had a map ready along with his own personal recommendations and they really did help us enjoy our time in Florence. We had a small problem with the hot water no working but within 30 minutes someone was at the listing and resolved it. I then received an apology which wasn't required at all. Such a great central location and so close to all the sights and bars. Would recommend every time. The photo of the terrace doesn't do it justice. Its three times as deep as this and is perfect to enjoy some wine before you go out for dinner.