Elena is the most friendly host! She welcomed us in the apartment and took time to talk about Florence's highlights and restaurants, bars and so on. She provided a list with the best places for breakfast, lunch, dinner, wine, ice cream and these were listed per neighbourhood! This was great and so helpful! The apartment itself was almost perfect. Good wifi. Good bathroom. Good location....The only downside was the noise of the glass containers being emptied in front of the apartment. It didn't wake up my husband, so he didn't really mind. But overall, a great choice for a stay in Florence!