The flat is comfortable and nice, but the area is very noisy. It is served by an agency and it is not very personal. The person letting us in was nice, though. There was not a guidebook or a map too. The kitchen is equipped with dishes and a dishwasher (no tablets and no tea towel), but there are no basic ingredients, not even tea or coffee. The positive thing is that the area is full of restaurants and shops and there is an excellent ice-cream shop I can recomend. Florence is a beautiful city. We enjoyed our staying there.