This apartment and Silvia are amazing!My boyfriend and I had another airbnb booked for our stay in Florence. When we got to the apartment, we had issue after issue with the host and the apartment. We had to go through Airbnb support and cancel the booking. We started to look for somewhere to stay as we needed a place in the next few hours and somehow, Silvia's place was available (it was booked solid for the next few months. I don't know how we got so lucky!!) I sent her a message explaining the situation we were in and asking if we can book for that day. She replied almost instantly and said yes and that she is headed over ASAP to check us in! She was super friendly, gave us some suggestions for the area, and checked in with us multiple times during the 4 day stay! The apartment has everything you need and the most INCREDIBLE view. It is on the 4th floor but we got our 40lb suitcases up there (and earned ourselves an extra gelato or 2). The stairs are wide and not steep so it isn't too horrible! Also the location is so central! We wandered around the city and tried to get lost and yet somehow were never more than a 15 minute walk away!! She was also super flexible with check out. We had to leave in the afternoon so we didnt really need it but she told us we could stay well into the evening. 1000/10 recommend staying here!!!