Eleonora was very friendly and professional. The apartment looks exactly like in the photos, and the decor is very charming. It was clean, very spacious, and not too hot during our stay in early July due to the thick walls and high ceilings. Since there are mosquitoes, remember to have insect repellant available! There were a few English-language books, cards, and games around the apartment, which was quite nice; and the location was ideal for anyone arriving at the train station -- which was only 5 minutes away by foot! However, be sure to pay close attention to the street address -- the street numbers do not always vary predictably up and down the street, and are followed by "red" or "black." The place is closest to the intersection of Via del Moro and Via del Sol, so remember this when trying to locate the apartment when checking-in!