Our check in process was contact from Viktoria via WhatsApp and we kept in contact with her to let her know we were on our way and we were on time. Google Maps took us straight to the front of the property where we were met by Vik who was really helpful and explained everything really clearly. She explained the entry to the building and what each key was for.
The apartment is really clean, well equipped and the air con was needed after a hot day of walking around Florence. We experienced a couple of small issues which were sorted immediately without any fuss while we were out for the day. Communication with Vik was easy and nothing was a problem for her at all.
The apartment has everything you need for a short stay in the city, it is well situated near one of the main streets in Florence and a very popular sandwich shop. It is easy to venture out from there, it is about ten minutes walk from the Pontevecchio in one direction and the same time roughly to the main piazzas. It is about twenty minutes walk from the main station and tram stops, an easy walk and easy to find with Google Maps.
Venture through a lot of the little side streets to find the Trattorias that serve great Tuscan food, most of the little streets eventually come out into a Main Street or piazza. I used the Lonely Planet guidebook and map to navigate around as well.