we had a great time staying at Robertas beautiful apartment! We let Roberta know the day before that our train would arrive in Florence early, and she had no problem letting us check in early. Her and her husband helped us carry our bags to the Apartment on the second floor which was very helpful as we were traveling with our 23 month daughter and had a lot of bags. The apartment was clean and modern with breathtaking views, just as advertised. They were well prepared for our arrival, with maps of the area, recommendations for restaurants and sights to see, and even had a trunk of toys for the baby to play with! They also had a crib set up for the baby and had a bottle of wine waiting for us as an arrival gift. The apartment is in a great location, 5 minute walk to the Ponte Vecchio, with lots of shops, restaurants, and sightseeing options in walking distance. The apartment is located halfway up a fairly steep hill so may not be ideal for walking if you have mobility issues, but me and my wife had no problems doingit several times a day while pushing the baby in the stroller. Roberta was easily accessible via whatapp and responded within the hour when we had questions. she was also generous enough to allow us a late check out too! Roberta was a great host and has a beautiful apartment that we would be happy to stay in again and recommend to others!