Chiara was lovely and so welcoming and answered all of our questions throughout the stay! The apartment is simple, but within easy walking distance of the main attractions (and our Tuscany wine tour - Grape Tours - pickup spot was right down the street as well) and had everything we needed as well as providing some perks like coffee. As others have mentioned, the internet is a bit spotty unless you are right next to the wall by the bed, but nonetheless we would definitely recommend! 4.5 stars!