Emanuela is a wonderful hostess. She met us outside the apartment upon our arrival and took us upstairs. There are many stairs to climb, which is fine unless you have any mobility issues. She said that an elevator is due to be installed in October. The apartment itself is beautiful (perfect for our family of 5)- spotless and pristine in mostly white, with some very nice artwork! The ceilings are huge, and there is a very clean and airy feeling. The kitchen is well stocked if you plan on cooking, and Emanuela welcomes her guests with some essentials in the fridge. She has a book ready with suggestions for restaurants, etc, and will sit down and give you suggestions on what to do and where to eat. She helped us immediately by dialing the number to book an appointment to see "David", and also made some dinner reservations as well as booked a taxi for us for our return to the train station. She even gave us some excellent dining recommendations in our next destination, the Cinque Terre. Finally, she checked in regularly to see if everything was going well with us during the stay. The location of the apartment is perfect as well, on the quieter side of town, in the Oltrarno, but within walking distance of all the main attractions in Florence. You will fall in love with this charming city and love your stay in Emanuela's apartment. We did!