Linda is very helpful and nice, answered every question we had. She even offered herself that we could check out a bit later because there was no guest that day. The location is great for walking anywhere in Florence! Our favorite is the kitchen! It is very well equipped. The only thing to remind guests is that the street beside the bedroom is very noisy at night till midnight (It may be a night club out there), so if you're a light sleeper, please be aware of this. The living room where the sofa bed is located is much more quiet, only with the noise of the heater. Overall, it's a nice stay.