We communicated with Agnese by e-mail throughout the booking process, and had no issues. Agnese kindly offered to have his father, Sergio, pick us up at the train station at no charge. Sergio handled the check-in process, and came over a few days later to bring fresh towels and some biscotti. Overall, Agnese and her family were gracious hosts, and made us feel welcome. During the first part of our 6-night stay, Sergio was readily available to respond to any issues. The apartment itself is spacious. It is located at the edge of town on the North side, about a 15-20 min walk to Duomo/Signoria. American travelers without much experience traveling in Europe may find the apartment a bit tired. We made five bookings through airbnb -- our first experience with this site -- and this was the first time a host did not cancel on us at the last minute, so it was a welcome change. Overall, we enjoyed Agnese's apartment.