They are very kind and attentive. We loved there own list of places where to eat, they left umbrellas for us as the weather was rainy, the kitchen was equiped by coffee, tea and water as well. Small thing, but really kind to find welcome chocolate when we arrived. The apartment is as beautiful as on the photos, and really close to everything, next to the Mercato Centrale, Ponte Vecchio is only about 10 minutes walk. Really enjoyed to stay there.