Our experience with Firenze Rentals was very positive. The property is located on a side street and felt very safe. A full kitchen and air-conditioner were welcomed amenities. Most valuable to us were the hosts, Paolo and Samuel. We had made a few missteps during our stay, and our hosts were very helpful (and gracious) in resolving each issue.
As we drove into Florence, we got a bit lost because we did not follow the directions provided to us (obviously our fault). Samuel was quick to help us get back on track via phone.
There was a garage designated for our property. This garage is mainly used for some of the surrounding hotels but also allows Firenze Rentals to access it for certain properties. I had confused the garage attendant by improperly describing our situation to him (in my poor Italian, he thought we were staying in a hotel which this garage does not service - our fault again). Paolo was available by phone to speak to the attendant in real time, quickly clarifying the situation to get us into the garage.
Determined to get a trifecta in our first afternoon in the city, I somehow managed to break the key to the front door of the building as I quickly pulled it out of the lock at a bit of an angle. Within a few minutes, I was directed to the Firenze Rentals office just a couple blocks away and was given a replacement key.
The property itself was perfect for our 3 nights in the city. However, our hosts were the best part of the experience, helping us keep our vacation in the rails despite several efforts to create issues for ourselves. Next time we're in Firenze, we'll be looking for one of their properties first and foremost!