We stayed 2 nights at the apartment in Florence and had a great time. The apartment was lovely, very well decorated and fully equipped. However, it's not as luminous as in the photos of the description above and its far away from downtown (you have to take a bus for 20 mins and it does not come so frequently). As regards Valentina, we didnt meet her since she had some problems and couldnt come. Though we communicated by messages via airbnb and she answered very fast. Overall, if you dont mind being in the outsides of the main city of Florence, i would recommend this apartment.