Apartment was a great bargain. Super central and beautiful. You'll have to park down the street for 20 euros a day if you have a car but beyond a provided spot that's the best parking in Florence. We didn't have hot water in the morning and sent a text and her father quickly fixed it. I wouldn't mark the initial lack of hot water against them it seemed to only need a minor fix - but the prompt fixing was definitely a huge plus. There was also a bottle of wine waiting for us when we got there and we were surprised to find a piano. Great place.