Tommaso was waiting at the entrance of the building when I arrived. He was very friendly and professional as he showed me his flat. He also helped with luggage too. He explained how everything worked and where everything was. His flat was very new, bright, and clean, which is consistent with the photos on Airbnb. The location was also very conveniently located within a 5-minute walk of the Santa Novella station. Tommaso even took the time to provide a list of recommended restaurants in Florence.