The hosts were incredibly nice and met us there and showed us around the place. They left us a bottle of wine, snacks, water, fruit, etc. The place is beautifully decorated and has a balcony. They gave us all the information we needed, and we were able to communicate even though they spoke little English. The only thing I would be aware of when booking this place is that there are many elderly people in the building, and you can not walk around, speak, or use the shower after 10:00PM. We would take off our shoes when we arrived late as soon as we walked into the foyer, and didn’t even want to use the elevator because we were complained about and walked up to the 4th floor. So if you are visiting Florence and you think you’ll be arriving back at the apartment before then and this works for you, I definitely recommend.