My mom and I had a wonderful time at Antonella's place in Florence. She was very accessible during the booking process and while we were visiting. She even made dinner reservations for us before we arrived in town, since we didn't have a way to call the restaurant from the States! The apartment is adorable and safe. We could walk everywhere. As others have mentioned, there's quite a walk up, no elevator, but Antonella helped with my mom's luggage, which was wonderful. She also left a ton of helpful resources and recommendations. FYI, the loft area might be great for kids, but not super comfortable for adults to sleep in (it's basically a futon and a very narrow staircase/ladder up). Not a problem for singles or couples, since the bed in the main bedroom is very comfortable. It was also great to have two bathrooms for getting ready in the morning. I highly recommend staying here!