Fabio was very helpful while we were planning our trip and after we arrived. He offered many suggestions on things to see and do while in Florence. There were a lot of extra amenities. Extra pillows and blankets. The shower was very spacious. There was an iron and ironing board which came in very handy! He also arranged for our taxi to pick us up at the end of our stay to take us to the train station! I would definitely recommend staying there!