My wife and I stayed at Alessandra's apartment for 4 nights during our honeymoon. Alessandra personally welcomed us at the apartment, showed us around, provided some recommendations for our visit in Florence, and left us with a bottle of wine as a welcome gift. Our first night we were unable to operate the A/C but one email to Alessandra and she was there the next morning to teach us how to use the system - we really appreciated her help! The apartment is tidy, thoughtfully decorated, and fully equipped for creating home-cooked meals. The locks to get into the apartment were somewhat cumbersome but well worth any inconvenience with the peace of mind they provided. We wholeheartedly recommend Alessandra's apartment and can't wait to go back!