Our host was at the apartment when we arrived. Getting signed in was quick and easy. The apartment was clean and as described. The kitchen was well stocked with cooking supplies (including some condiments, etc). The washer and all appliances worked well. Same with the air-conditioning. The host could have supplied a few more linens between the two beds (only sheet to cover the mattresses were provided - none for actually sleeping). Not too big of a deal. Plenty of towels for two people. We never ran into any problems or need to contact host during our stay, but phone numbers and emails were provided. Location was just a few steps from the Grand Central Market and maybe a 5 minute walk to the Duomo and train station. Keep in mind apartment is on the second floor - there is a sleep/kinda narrow staircase with no elevator. Not handicap accessible. Overall a great experience. Would recommend!