We mainly dealt with Matteo and found him to be professional informed and extremely knowledgeable. Matteo was always trying to help us maximize our time and enjoyment while we were there. The biggest turn off was how the Terence (or backyard) was not treated to minimize bugs specifically flys and mosquitos. With that exception we would love to stay with Matteo and Laura again and would recommend their place to family and friends. We hope to visit them again in the future