Alex and Natalia are justifiably Superhosts - they are kind, helpful, accommodating and have thought of everything. Check in and out was perfect despite quite a late arrival. The apartment is safe, cosy, comfortable, superbly appointed and the location couldn't be better - quiet and serene on a lovely piazza with shops and excellent restaurants (tip - stay south of the river to eat!) close by and the centre of Florence a short walk. A minor problem (entirely our fault!) was dealt with promptly and with good humour. Wonderful hosts, superb apartment, incredible city! Unreservedly recommended - grazie mille!