Sandro met us at the exact time we arranged and oriented us to the apartment. He and Susanna provided a helpful booklet of places to visit, restaurants and shops to try, and a map to locate useful shops like the markets, laundromat, banks, etc. They also provided a local mobile phone which was very helpful when we needed to call a taxi. The location was great - easy walking distance to everything in the heart of Florence as well as to the train station. It was a mostly quiet building except for the chatter of the residents which was delightful to listen to. Reminded us of our Italian grandparents talking to neighbors over the fence. The apartment was as described and very comfortable for the three of us. We ate only breakfast at home so the kitchen had almost everything we needed. (We did buy a French Press so we could make our own coffee.) We would definitely recommend this place to others.