Although I didn't get to meet Paula, her friend Sabina showed me to the apartment, how everything worked etc. Sabina was so friend,y & helpful, particularly after I had to leave my other Airbnb accommodation, which had been completely misrepresented. The apartment is in a fantastic location, there is a gorgeous cafe over the road and the tram stop is a 2 minute walk and gets you really to the heart of Florence in less than 10 minutes. There is absolutely everything you need in the apartment, you can cook a meal, and even do your washing and ironing, and you have not on, but two hair dryers! The neighbours are really friendly too, which is lovely if you are travelling solo, as I am. I could not have wished for more, Sabina was an absolute joy to deal with and did everything to make sure I had a comfortable stay and to really enjoy my time in Florence. Another added bonus, there were no stairs to haul heavy luggage up! I am sure you will enjoy your time in Paula's apartment, well worth booking - 10 stars.