My experience was as follows: Ilaria, our host was extremely responsive from the beginning to all my questions, including sending a list of restaurants and having someone meet us at the train.
Our big problem was the bad odor we smelled in the apartment upon our arrival. We didn't know what it could be - cleaning fluids, recent extermination? I promptly called Ilaria who said she would have someone check it out and did. However, according to her the smell was not that bad and she couldn't identify what it was. Unfortunately even with the windows open, it never went away and we dreaded coming to the apartment after a full day of touring.