Eleonora and her mother were wonderful hosts for our arrival in Italy after traveling over 2 days from Hawaii. Unfortunately our luggage did not make it with us and they helped us accommodate and get settled despite this problem. They made calls for us and eventually got our luggage delivered to us. Their rental is as great as documented in other reviews. We are coming back to Firenze at the end of our month and tried to reserve our final days with them but, no surprise, they are booked. Hopefully we will see them in Hawaii!!!