Ilaria and Grazia were both very helpful and genuinely cared about our stay being pleasant. The apartment was very clean and spacious. Only two beds but both big enough to fit two people. Very near the center of Florence, about a 10 minute walk or so. Neighborhood for the most part is quiet, there would be occasional noise from people walking by but nothing that ever really bothered a light sleeper like myself. The only two areas that could use better attention are the mosquitoes and the wifi. I'm not sure how the mosquitoes were getting in but there were about 6 in the apartment at one point. At first we thought it was the little door which was open in the shower but after we closed it we continued to see more mosquitoes. Not sure if there is a crack or something that they are coming in from. Also the wifi connection was very poor. It was hard to even load small videos on Instagram. But if your not super codependent on your phone then you'll be fine. All in all had a great stay!