My daughter and I loved our stay. Location was perfect, feeling like minutes away from everything. Very central. Our check in was quite smooth even though there were delays on my end, it didn’t feel like a problem with the hosts. The apartment was clean and never felt unsafe. Only a few little hiccups, some of the listings description was inaccurate. There was no microwave, the washing machine did not have a drying function and there was no welcome pack as indicated. Cooking basics were also not provided but stated in the description (salt, pepper, olive oil & water). I was advised that because there was no lift that someone would assist with my luggage but upon arrival I was told this was not correct, however I was still assisted. Hassan & Gian Marco were both amazing. Hassan purchased a clothes airer/rack for me to hang my laundry (so very much appreciated as I was travelling with a 5 year old and needed to wash her clothes). Oh and the fry pan does not work on the stove as it is an induction stove so requires an induction pan. I felt like if I truly had a complaint, they would do everything they could to accomodate me. Nice restaurant and gelato at the door step and the Duomo meters away. Definitely recommend this place to anyone who wants to stay in a great location in a place owned by amazing people (I noticed Hassan and Gian Marco were well known and loved by the locals) will definitely be back and hoping to stay here again 🤗