Lorenzo was lovely and the location was excellent. He was flexible about check in and check out times and provided solutions for our luggage so we wouldn't have to carry them with us between flights.
However, the apartment needs upkeep. The beds were uncomfortable, with lumpy mattresses and lumpy pillows. The sheets were stained (!!!!). The towels were threadbare.
Although we paid for cleaning, the apartment needed some serious dusting. I dropped my phone and had to move the sofa bed to get it and found dead bugs and bottle caps under there.
Hot water was hard to come by, and not because there were several of us bathing at once: the first one to bathe in the morning didn't have any, although one of us had bathed the previous night with no trouble, so we couldn't find the pattern...
Also, we couldn't identify what it was but in the 2nd bedroom (not the suite) there is the sound of a motor that runs on and off consistently, including during the night: not good for light sleepers.
The apartment is located on top of several flights of stairs so be ready for a climb!
It's an excellent apartment, in the most perfect location, with a lovely view and Lorenzo really is there to help but I do need to signal our experience was not up to par.