We were met by Flavia's mother Ivana at the apartment as Flavia was on a holiday herself. Her mum was very sweet and explained everything clearly. She also showed us a list of recommended spots to visit - local eateries, places to see, closest drug stores, supermarkets (extremely detailed). The apartment itself was wonderful - exactly as it is in the pictures. Spotless and with all the amenities one requires (including extra duvets and towels). My wife really loved the cute little soaps and shower gels. The area the apartment was located in was very safe. It was a short walk to everything, and outside the hustle and bustle from the touristy sections of Florence. With out a doubt we would stay at Flavia's apartment the next time we visit Florence. It really was one of the highlights of our trip. Thanks to Flavia and her mum Ivana for making us feel at home. Ciao!