My family and I stayed at Tornabuoni for a week and loved it. It perfectly met our needs. It is elegantly decorated with four bedrooms, each with ensuite bathrooms. The kitchen is a galley style, basic kitchen that was sufficient to meet our needs. The living areas were more than sufficient to host our group of seven and we really felt "at home". Having a clothes washing machine was a big plus too. Located in the city, there can be some street noise affecting a couple bedrooms but that's to be expected and we found this added character to be charming - part the experience of life living in Firenze. The location of the apartment is perfect...easy walking distance to the train station, Ponte Vecchio, Uffizi, Duomo, supermarket, etc. There are a number of great restaurants in the immediate area as well - I wish we could have experienced them all! Lisa, was very communicative and a most hospitable host. From the time I made the reservation it was clear that Lisa was interested in more than renting the apartment. She wanted to make sure we had a good experience. In all my many communications with Lisa, before, during and after our stay, she has been very prompt in responding, remarkably so. She was willing to accommodate our unique needs - not that we had many but it's clear she wanted to ensure our needs were accommodated. Bottom line is we had a fabulous experience, both with the apartment and with Lisa. I hope Tornabuoni and Lisa are available for our next trip to Firenze.