The apartment is in a fantastic location and only up one flight of stairs (great - when carting lots of luggage). Contact was always prompt and the information office was easy to get to. I requested that an extra bed be made up, which was promptly done. We were given a portable wifi device - which saved us getting lost on numerous occasions. The property was clean however it wasn't as spotless as other properties we had stayed in. Overall I think it was great value for money.