Max met us outside at check-in and was very thorough in helping us understand how to use everything in the apartment. The space was beautiful and clean. It would be a perfect spot for folks with young or younger children than ours. Ours are 11 & 15 and they felt a bit too cozy on the trundle bed but they are good travelers so they got over it quickly. The building is 600 years old! So the stairs up to the apartment are narrow and steep. This definitely added to the charm of the place for us but be warned if you have claustrophobia or difficulty climbing stairs! The street is VERY quiet. And in a quiet neighborhood. Again— good place to end the busy day if you have kids.