Serena has been kind and helpful from the beginning. She was unable to meet us for check in, but sent one of her colleagues Elena to greet us. Elena was incredibly nice as well and showed us all the amenities of the apartment. The apartment itself was spacious and clean with everything we could need, and the air conditioning worked well which was a relief after the Florence heat. Serena left us water, a bottle of wine, and a snack which was much appreciated. As others have mentioned, you cannot beat the location. It is a nice, safe neighborhood a block away from the Duomo. We had a wonderful stay and hope to return someday. Would highly recommend this to everyone. Thank you, Serena!