Communication was really bad, apartment was not clean, and not accurate to the pictures at all. Tv didn’t work, wifi barely worked, air conditioning didn’t work and leaked on our luggage. Shower doesn’t drain so need to be very fast. Sofa is totally falling apart. When I brought all of this to the attention of the host in a very respectful way, she told me “well you were 12 minutes late to check in”… as if to say all of these issues are due to not being on time. The reason I was not on time (which I communicated with her the entire time on my way from Venice) was because she said there was street parking (there is not) and had to find the nearest garage. I’ve been in Italy for a week on honeymoon, this is the only stay we have had that was not a great experience. The only saving grace is the location being right in the heart of Florence, perhaps if you walked into this Airbnb knowing those issues and just need a place to lay your head at night it could work.