We did not meet Jacopo, but we're checked- in and welcomed by Roberto, Jacopo's father, the Count.
The apartment was as described and just right for a week long stay. It has a nice size bathroom and a little kitchenette with the basic supplies.The palazzo is ideally located to reach all main attractions by foot in a few minutes, but away from busy squares to allow for a quiet night.
Just across the street is a little caffe and few steps down the street in either direction are shops and restaurants.
If you are only remotely interested in history, this place will be perfect. A lot is written about the palazzo Pandolfini, but nothing beats hearing it's history and the history of Florence from the Mr. Pandolfini himself. I truly enjoyed listening to him. My next visit to Florence I would like to stay at this palazzo again.