Communication with the host was smooth and she responded quickly throughout our entire stay. If you are looking for a place to stay in the tourist part of Florence and the classic places to go, this is a good location for you. If you are looking for a more quiet part of town, I recommend finding a different part of Florence. The place was clean, but old and run down. There was a foul odor in the house as well. We would’ve greatly appreciated a place to stay that smelled better and had some more renovations. The shower was also incredibly small. If you are a person above 6 feet, you would struggle to have an effective shower.