Unfortunately my plans in Florence changed at the last minute due to some logistical issues, but Beatrice was FABULOUS!
Her communication with me and help of arrivals, connections to train stations, and even some tour information, prior to my trip was excellent. She was very efficient and helpful. She was also very understanding of my late notice change of plans.
I was actually a bit sad I didn't get to meet her in the end. Thanks Beatrice. I wish you well.