Be prompt. They appreciate being on time and communication. That being said. They communicated any and every question we asked once we arrived even though we were late due to our first time to florence. They are a sweet pair, elena and Roberto. Roberto does most of the talking but elena has a heart of gold. The place is spacious and clean. A little off the beaten track but we liked that. Taxis available outside and everything is 20 minute walking distance tops, if you take your time. Things in the actual area aren't open late so you may need to get food closer to the center later in the night. Overall great experience, but everywhere in florence is beautiful.