Overall, the stay was nice, however, the photos were not reflective of the apartment. Communication was great until I arrived at the apartment and sent a message asking about why it was different. I did not hear back from Keys of Florence after that point. Understand that at times photos may be dated or reflective of another similarly laid-out apartment, but it was a bit annoying not hearing back after I asked about it since they were very quick to respond prior to that.
Nevertheless, happy with the time I had in Florence as the apartment was centrally located and the access was easy.