Check in process was amazing. Matias helped us enormously with plenty of tips, suggestions and insight into Firenze. I had his mobile number and called him a couple of times for help with things, he has excellent english and incredibly friendly. Only downside is that there was only one italian adaptor (3 rods not 2) and there was three of us staying there so it was a bit tricky at times. E.g. Boiling the kettle when someones phone is dead. Very minor. Would stay here again, highly recommend! Unfortunately never met Francesca but the communication was excellent. Gracia!!!