TLDR: perfect central location, 5-min walk from Santa Novella station, easy check-in, safe and secure apartment complex, comfortable bed/living area, and overwhelmingly kind host.
I would stay at Rossella’s AirBnB over and over again. This place truly exceeded any expectations I had. First of all, the instructions to get to the apartment straight out of Santa Novella train station were the best I’ve ever received. There was no need to whip out Maps or any confusion where to go. Once we arrived, we were greeted by Luciano who helped us with our luggage and answered every question we had. We had some great conversations about the area, Florence in general, where to eat, and more.
The apartment gets amazing natural light and is very spacious for a couple. The bed was very comfortable, as was the rest of the living spaces. The floor to ceiling windows allowed fresh air to constantly enter the home. We were even surprised with a basket of goodies when we arrived and a wine!
As if we needed any more reason to give this BnB 5 stars, I’ll share an anecdote. I sprained my ankle on the streets of Florence (be careful!), and on our checkout day — Rossella left her own home (40 mins away) to bring me a crutch so I could walk to the hospital. She also stored our luggage while we were in the hospital for the day. This gesture warmed my heart so much, I was so shocked at her leaving her home to come to my rescue. Rossella stayed in contact with us throughout the rest of our trip to make sure my ankle was healing.
Thank you so much Rossella, you truly touched my heart and I will never forget this gesture. I cannot wait to visit Florence again and stay in your home.