Pamela is a great great hostess. Her flat is in a fabulous place in Firenze, beside il Duomo (Cathedral) and many other places to visit. It is also very close to Santa Maria Novella train station (10 min walk), and that was so practical for us, because we arrived to Firenze by train. You only need to walk 5 or 10 minutes to go to Galeria della' Academia, or Galera deli Uffizi, for instance. The department was so clean, everything like new, with many little details that made our stay so comfortable and so pleasant. There are several useful instructions in the house, guides and maps, etc. And Pamela gave us very good recommendations for restaurants, visits, etc. She was always available for us (we tried not to bother her so much). I highly recommend this department for everyone who goes to Firenze: couple, friends, family, etc. Thank you Pamela!