Cristina was very easy to deal with. She's very efficient and was kind to call us a cab when we left. The location is nice, just a 5 minute walk to the Duomo. Even though it is right outside the Accademia, it is very quiet. The decor is lovely, with new floors and a practical layout. Please note the second bedroom is quite small which is hard to tell from the photos. The only real downside is that the main bathroom is quite old and at a minimum needs some new grout. However, we enjoyed our stay at this classic apartment.