Paolo was a very accommodating and responsive host. She allowed us to check in early which was very much appreciated. The property is in a very convenient location to almost anything in Florence. The pictures also capture how the apartment looks. Although the property is lovely to look at, our group found the space not very functional. We were a group of 2 couples and we should have spent more time reading reviews. Yes, technically there are two bathrooms and two bedrooms but there is no door between the bedrooms and the bathrooms are stacked on top of each other loft style. If someone was showering the upper bathroom was not usable unless you wanted to see the person below. Also the shower tile is cracked and it was a bit tricky to use. Additionally, we used the washing machine with Cold water as instructed and it ruined a few items by causing the fabric to pill. Also we slept with the windows open due to the temperature and had an issue with mosquitos.