Host was not very communicative, we had to reach out multiple times in the days before our arrival about check in and then met a different person who let us into the apartment. The unit was also low on supplies like toilet paper, coffee, and paper towels. The good: it was a beautiful place to stay and perfectly located for all we had planned in Florence. Highly possible that our check in experience was a fluke, and ultimately I recommend this as an excellent value for the space and location you get!