Silvia was an extremely accomodating and gracious hostess. She arranged for convenient meetings to get and drop off keys and was very flexible about the checkout time. She was truly wonderful. The apartment is in a fabulous location within walking distance to all locations. It is well equipped and a good size for three to four people. We used it primarily as a place to sleep but has everything you need if you wanted to cook meals. The bathroom is good size. Everything was neat and clean and both beds (one pull out) were very comfortable. I would recommend this apartment for anyone looking to visit Florence. (The restaurant just outside the apartment was convenient and delicious for a quick bite or cappuccino.) Thank you Silvia