This room was exactly as advertised. Arrival and check-in instructions were clear and presented in a logical step-by-step manner. We made very last minute reservations; however, Alice responded very promptly. She met us at the apartment and check us in quickly. She gave us tips for places to eat and how to get to the city center. The room, bathrooms, and small common area were all clean. We will definitely choose this place again if we ever go back to Florence.