Betty is such a lovely woman - she was very friendly, provided helpful information and was fast at responding to messages. She has a great folder listing her picks of places to eat (we tried a couple and they were delicious), things about the apartment (eg how to use the washing machine), her recommendations of what to see in Florence etc. The location of her apartment is unbeatable - 2 mins walk to the Duomo (you can see it if you look out the kitchen windows) and hundreds of shops/restaurants/gelato stores, around 15 mins flat walk to the train, 2 mins to a bus station. The apartment itself is beautiful - very nicely furnished, on the 2nd top story of the building, fully equipped if you wish to eat a meal at home. The bed was comfy and the bedroom was at the back of the apartment so was very quiet. We stayed 5 nights and thoroughly enjoyed ourselves - I would definitely recommend staying here and will be telling my friends the same if they plan to travel to Florence! As other people have noted there are a few flights of steep stairs to reach the apartment, it was a bit tough when we arrived with our 20kg suitcase but after that without bags it's fine!