As advertised -- great location, amazing view, fine apartment. Kitchen cramped, but you can't have everything. Impersonal yet efficient check-in, which is fine. Big picture: the apartment is part of the air-bnbization of tourist cities around the world, in which we are all complicit. In many places in Italy, likely here, there's an Italian owner making the money and low-paid South Asian and/or Eastern Europeans doing the cleaning and maintenance. It's part of the emptying out of places like Florence, Venice (the Italian and California ones!), Manhattan, San Francisco from real cities into tourist destinations with the souvenir stands, bad restaurants, designer brand stores and mandatory things to do and see . Florence has been a destination for beauty and history-seeking tourists for more than a century, so in a way none of this is that new for it. And, more generally, the process is what it is....and no complaints about the spectacular view of the Duomo and the Palazzo della Signoria with hills of Fiesole up in the hazy distance.