Our hostess was already waiting for us in the apartment when we arrived and showed us around, and explained how everything worked, gave us tips for restaurants etc. The apartment was great ! Spacious, very clean, attractive and very well equipped and the the building itself wonderful - like stepping back in time (but with a lift!). The area is so central - to one side a short walk to Piazza della Signoria, to the other a few minutes to the train station. We had a great holiday and thanks go to Clementina who even booked us a taxi to take us back to the station very early in the morning.