The apartment was gorgeous - exactly as pictured. It was perfectly clean and ready for our arrival. Check-in and check-out were very easy and convenient. The apartment is in a perfect location - we walked everywhere. We had a question fairly late one night regarding the electricity (not an emergency and totally our fault). I texted Saverio (Cosimo's father) and he immediately called to answer my question and make sure we were satisfied. His wife was ready to drive to the apartment if we could not figure it out on our own. We had a great experience and I would definitely recommend this apartment to anyone traveling to Florence.