We had a great 4-day stay in Florence at BBH's Orange Room. We didn't get to meet Silvia but were warmly welcomed by Claudia who shared with us the top places to go in Florence. Our room was clean and as described and very close to the city's historic center We only took about 5 minutes to reach the Duomo! On our second day we had all our towels replaced by clean ones. Although we didn't meet Silvia, she was very caring and communicated often with us to check if everything was to our liking or if there was anything else we needed. Overall, it was a great experience and we couldn't have asked for a better place to stay in Florence! We will surely get back to BBH once we have the chance o revisit the city! :)