Nicoletta did a wonderful job the entire stay from greeting to site seeing and restaurants, to transportation. She is a very enthusiastic and helpful host and always responded immediately to my requests for help and information. The apartment is small, great for 2 to 4 people. It is very modern and appears to be recently remodelled. Everything in the apartment worked perfectly. It has a small washer but no dryer so any laundry has to be hung up. Also, it is on the 3rd floor with no elevator which is stated in the listing. The neighborhood is not the best but it is safe and a short walk to the train station and center of Florence makes it a good choice. My family and I enjoyed staying here and would stay again. It is a great value imo.