A very disappointing experience: nice location, but poor communication.
We chose David's apartment because my daughter and her husband stayed there five years ago and really enjoyed it. Things, however, appear to have changed:
- When we arrived in Florence, our internet connection was out, so I called David to confirm our arrangement for check-in, using the details provided on his Airbnb profile. He started shouting at me, telling me that as a businessman who manages a large number of apartments, he does not have time to talk to people on the phone.
- At check out, David had told us we could stay in the apartment until 12 pm rather than 10 am. We decided to use the extra time to go on a little walk in the neighborhood. When we came back at 11.30, somebody was already cleaning the flat, and we were really shocked to find all our possessions in the hallway.
- We were really hoping to resolve these misunderstandings, and tried to talk to David and his wife directly about it. This has apparently infuriated him even more, and as soon as we had left the apartment, he sent us a message threatening us with an extremely negative review.
I use Airbnb often and so far, all our experiences have been extremely positive, but this time, David's attitude made our stay a very stressful experience.