The view is worth the 5 floors of steps. The location is great, but it could be also noisy since it’s very close to the Piazza del Duomo. We were able to leave our luggage before Checking in. The room wasn’t exactly as the pictures, they must have changed some things recently. Communication was fine. My only complaint is the wifi wasn’t working properly, I had to reach twice and second time I was advise to contact the owner of the property directly.