We arrived at Chiara's apartment tired and stressed having missed a connecting flight in Germany, so it was a big relief to be welcomed by Chiara's warm, friendly smile. Greeting us like old friends, we immediately felt at home as she showed us the flat and gave us the keys. (The bottle of wine was a welcome surprise.) The apt was exactly right for the two of us and had everything we needed for a break away. We were there for 6 nights during a really hot spell and the property was great. One of our favorite things about it was the air conditioning. It was very quiet but worked a treat and when it's 37 degrees C outside, coming home to a cool 18 is so refreshing. There is WiFi, but we found it to be a bit temperamental. (This could be due to the fact that the router is actually in a neighbouring flat, so the signal is not very strong...) This did not bother us much as we were there for a break, so apart from the odd Facebook catch up, we had no real need for Internet. I think if you were there for business and had to use the Internet to do work then you might find it frustrating and it may not be up to the task. That being said, we were able to set my iPad up and watch a movie on Netflix one evening when we just didn't feel like going out. Chiara was very helpful when we arrived, telling us all the best places to eat and showing us on a map how to get there. She recommended a restaurant around the corner called Bastioni and we ended up eating there several times during our stay. The pizzas there are excellent and the staff are very friendly. During our stay, Chiara was available to answer any questions we had and spoke great English so communication was not a problem at all. Just a word of warning, the apartment is at the top of 47 narrow steps, on the third floor of an old converted tower, so it's a bit of a climb... We would definitely recommend Chiara's apartment to people visiting Florence. It is situated in a bustling quarter of the city with a lot of bars and night life just outside the front door, but yet the flat itself is very quiet. City centre tourist attractions such as the Ponte Vecchio, the Uffizzi Gallery, the Catedrale de Sta Maria De Fiore and many others are all 10-20 minutes walk away. Turning right out of the flat takes you to the Tower of San Niccolò and, up the hill behind that, is the beautiful Giardini delle Rosse, a beautiful garden where we were able to just go and relax on days when we didn't want to do anything touristy or strenuous. The shower in the flat is absolutely fine, it just took us a couple of minutes to fine tune the...