We had a wonderful week-long stay in this apartment in Florence. Everything was just as described and was perfect for the two of us. David greeted us when we got there and gave us a map and breakdown of the city and places we should go. The location was central to all the museums and tourist locations so we never had to go far and it was easy to orient ourselves. It's true about the water heater so just make sure you keep your showers short :) Florence always felt safe, but especially so with the great lock on the door. Clean and comfy!