Chiara met us promptly at the apartment and was very friendly, showing us all of the amenities. She made us feel welcome. She was very kind and accommodating with our early check in. Chiara were excellent with communication. The apartment was incredibly nice and comfortable, just like the pictures. Only about a 20 minute walk to the Duomo. Chiara was very helpful with guiding us around Florence, and recommending things to do. She gave us a map with all the must see points mapped out. Her guide book to the apartment was fantastic too, with some traditional Italian recipes included. I would definitely stay here again and recommend this to anybody visiting Florence!