My wife and I had a terrible experience with Oliver & his apartment. Shortly after checking in, we realized the entire apartment was swarming with gnats and mosquitoes so we were forced to book a hotel in the area. We called Oliver to inform him of the issue and to his credit, he came over to the apartment in minutes to observe the issue for himself. He acknowledged that there were bugs everywhere (even trying to catch them in his hands as he walked around) and agreed we shouldn't have to stay there given the issue. I asked if we needed to reach out to airbnb to cancel for a refund, and he said that was totally unnecessary because he would refund me directly through the app the following morning. When I still hadn't heard anything from him the next day, I reached out to see how we could settle the refund. He responded saying that airbnb has a cancellation policy (which would only refund ~25% of my payment for the entire stay) and he fully stood behind it. This was a complete 180 from the position he took when were together at the apartment the day before. Given this was my first experience with airbnb, I didn't realize that the company should be made aware of any issues immediately before the money gets released to the host (usually within 24 hrs of check in) so they could mediate the situation. As soon as Oliver went back on his word to refund me, I called airbnb to settle the issue. I quickly came to realize that Oliver had completely taken advantage of me. He told me not to reach out to airbnb the day we checked in so that he could wait until the money was released to him, which would give him the ability to withhold a refund from me. Not only was a full refund warranted in my opinion given the condition of the apartment and the fact that we never even stayed there, but the way I was treated by Oliver was completely unacceptable and unethical. I write this exhaustive story to warn future guests about the predatory behavior I was victim to with this host, and I would never suggest staying at this apartment to anyone I cared about. I believe in Karma and hope Oliver comes to realize that doing the right thing in this situation would have not only rewarding ethically, but financially as well.