Elisabetta has been then perfect host! She has been very responsive and welcoming from the first day. The apartment is as per what is depicted in the photos - lovely. Location is perfect as it is smacked right in central Florence with about 15-20 walk to all key attractions - it might be a little noisy but that's ok for us. Only cons is the apartment is in level 3 of the building with no elevators so those with a lot of luggages will need to be cautioned. Elisabetta and her husband will meet you at the apartment and the husband also helped us out with the luggages. So thank you once more for the assistance! Will recommend this apartment anytime to anyone visiting Florence