This was my first Airbnb experience and I was so happy with my experience.... Jonny was responsive with warm and friendly replies to all our questions, right from booking to our check out at the end. As for the apartment it was just as in the pictures and so clean, which is very important to me. The booklet he left with recommendations of restaurants etc was really helpful. Florence is beautiful, I would not hesitate to book Jonny’s apartment again the future, can not recommend highly enough!