Vanna and her husband were amazing hosts. It was really easy to communicate with Vanna even before our arrival, Vanna always answered my messages in a really short time. They were waiting for us at our arrival so we didn't have to wait at all for picking up the keys. Our room was nice and cozy, the air-conditioning proved to be quite useful and the big bear was a bonus we fell into love with. :)) Vanna gave us nice suggestions regarding the places to visit in Florence and always had some nice words to us. She is a charming, always smiling person, it was a pleaseure to staying there. :) Grazie mille! :)