Paula and Sabina (her friend who showed us the flat) were very helpful. Both were prompt in responding to emails with detailed information about the flat and directions. Upon arrival Sabina was so welcoming and showed us everything in the flat, including bed arrangements, how to work everything, instructions for when we leave, and even close stores and tram stops. We felt very welcome. The flat was wonderful. It had great internet and the kitchen was well-supplied with utensils to cook. The flat also felt surprisingly large. The neighborhood was safe and quiet and the neighbors friendly, except for maybe one or two dogs who didn't like the idea of new neighbors. Altogether, amazing stay. Such a great experience.