This place was absolutely perfect! We felt right at home, and will stay here next time we return to Florence. Check in was easy, and Laura was so kind and helpful. Same as check out, easy. The place is in a fantastic neighbor hood with close by restaurants, bars, grocery store and an easy walk to everything you might want to explore. Quick 10 minute walk from the train station too. The place was spotless, comfortable (best sleep we had in our entire trip to Italy). Book this place if it is open :)