Noa was very communicative in advance and even after our stay. The apartment was in the perfect spot in Florence -- very walkable to major attractions but tucked a little bit away from the main squares and busiest corners. This is the top floor of a walk-up, but it's manageable and each step justifies your carb-loading that day. We loved our local piazza (square) and spent a couple sunsets on the bench there drinking wine overlooking a gorgeous church that sparkled at night. Everything in the apartment was very tidy and ready for us. And Noa even chatted with us about our next stop on our Italy trip. We would definitely recommend!