Livia was very friendly and welcoming. She communicated with me very well and promptly. The apartment was exactly as pictured, and definitely in the heart of Florence, a few blocks from the Duomo, Piazza Signoria, Uffizi, Piazza Republica, and more. She recommended a wonderful place to eat, and was very helpful with all of my questions about getting around and where to go during my stay. The apartment was so comfortable and cute- with everything I needed and more. Livia provided a beautiful bowl of fruit, and coffee and croissants for breakfast. The AC worked fantastically which was sooooo wonderful on these HOT July days. There was some noise from the street, unavoidable, but the AC drowned it out very well.