Genta, who works for Artan, met us at the apartment shortly after we arrived from the airport. We were able to get into the apartment in the morning after our flight arrived, which was really nice. She was very helpful and explained all the details of the apartment.
It was perfect for my husband and myself, my mom and my daughter. We each had our own room and did not use the loft. The air conditioning worked great, the apartment was stocked with paper goods, soaps, laundry detergent and some condiments. We only had to buy coffee and whatever breakfast items we needed.
Artan gave us a half day tour of Florence, and another tour guide Elvio gave us the afternoon tour of the Uffizi Gallery. They were both very knowledgeable and passionate about art, history and Florence.
I would highly recommend the apartment; it is in a great location, close to many restaurants and attractions.
Artan and Lisa were very easy to work with and get in touch with by email and phone once we were in Florence.