Cinzia runs a tight ship, a well managed organization. She was away on the day we arrived in Florence, but Claudia, her colleague, substituted for her and met us at the apartment and spared no efforts in making us feel at home and spent a considerable time with us answering all our questions about the apartment, as well as where to go and where to eat in Florence. Claudia was very pleasant, professional, and warm. Cinzia contacted us on the day of our departure, and she was also courteous and efficient. All in all: excellent service.