We are avid travellers and this Airbnb is the worst one that we've ever experienced.
First disappointment - We landed Florence at 9 am and had to wait for check in, wasting our 5 hours trying to find out external storage for our luggage, because they told us on phone that they didn't have space to keep the luggage, which apparently they had. (We found out after reaching there at 2 pm). They just refused to keep our two bags for a few hours before check in inspite of having 3 locks and security cameras. They gave us an excuse that they don't have security facilities and space to keep it. Even on the day of check out we were not allowed to keep the luggage in the lobby where she was present, because of her our entire stay at Florence was disappointing. Basically if you plan according to her check-in and check-out time then only it's ok or else you will have to store the luggage at the station for 6Euros a bag. Secondly, there's a sharing bathroom among three rooms, that is 6 people...you just don't get to use the washroom properly. The plug points don't work, basic amenities are missing and overall the lady incharge is very uncooperative and rude. I don't recommend this place at all.