Our experience with Raffaella's apartment in Firenze was great. It was spacious cool and very comfortable for our family of five. Just as advertised. Raffaella was in contact with us the day or two prior to our arrival to ensure a smooth transition. Although we did not have the opportunity to meet her, her brother, Luca, met us and showed us around the apartment. Luca was also kind enough to shows points of interest on the map and most particularly good restaurants out of the normal tourist venue. If you're looking for a nice apartment in the center of Firenze you can't go wrong with this choice.