Novella House is a great location for walking through Florence. Olga and Francesco were extremely nice and easy to communicate with. We did find the apartment was extremely spacious for our family of five and it was clean. Unfortunately the bed in the master bedroom was very hard and uncomfortable and the apartment itself is very dated. Also the shampoo was very small and not enough and no conditioner. So we had to go buy some. No biggy. It’s still a great place to stay in Florence for a large family!