This is a great spot to stay in Florence, it's a close walk to all the main sites you'd want to see. Lysiane is awesome to deal with, she left a book with a map and suggestions on where to eat and other information you may want. She was very patient with us being 20 minutes late.
Bed is comfortable, with pillows the best I've found in Italy.
Only small issue is the noise, which she can't control- a good set of ear plugs will take care of that, and we were there on a weekend.
Highly recommend.