I’m sure that there are a fair amount of travelers that have had a positive experience with this host, however my family and I were not one of them. While traveling throughout Italy over an 18 day vacation, I had little to no reception when I was not in WiFi. The hosts did message me the day prior asking what time I would be arriving however I did not see that message until we arrived to check in and I piggybacked WiFi from the hotel next to the parking garage. Their message stated that they would have someone available in their office to hand out the keys to the apartment until 11pm in the event of a late check in. My family and I arrived in Florence around 8:30 pm and parked in the parking garage they suggested to park in. I then walked to the office to collect the keys to the apartment but the office was locked and no one would answer the door or respond to my messages letting them know I was there to collect the keys. My wife, two small children and I stood outside of the apartment with our bags for 4 hours hoping someone would respond and come open up the apartment for us. After contacting Air B&B and informing them of the situation, the host messaged me back just after midnight and told me that I was the rude one for expecting them to stay in their office later than 7pm to collect the keys and that they have a life to live as well. The host never came to let my family and I in the apartment, they literally just left us on the street for hours. After getting that message and attempting to go get my car out of the parking garage, we found out it closed at 11pm so our car was stuck there for the night. We ended up having to get a hotel room for the night and taking a taxi to the hotel and the following morning, taking a taxi back to get my car. This was the worst experience I have ever had with a B&B host and I’m still fighting to get reimbursed from Air B&B! The audacity of the host to message me after midnight just to tell me that I was the rude one for arriving after they wanted to get off for the day regardless of the fact that their messages clearly stated they would have someone available at the office to hand out keys until 11pm for a late check in. They had no remorse whatsoever for leaving my family and I out on the street and never even asked if we still needed a place to stay for the evening when they finally messaged me back. All travelers beware of this host and their lack of respect for those staying at their property!