Victoria who works with Ilaria met us upon check-in and gave us great recommendations from restaurants to gelato to boutiques. We were allowed to check-in early and group off our bags. The apartment is exactly as pictured and in a fabulous location - everything Florence at your fingertips. Cleanliness, decor, and location are all A++. Two small wish list items - some type of lodgers’ manual and more basics in the kitchen (pots/pans, salt/paper, coffee/tea). I would highly recommend this apartment!