I did not have a chance to meet with Francesca or Ilenia, but with Giovanni and he was fantastic. Our train was delayed for over four hours and he stayed in communication with us until we made it to the airbnb. He helped us with our bags up the three floors! There was even an issue with the power and he came and fixed it right away. The apartment is great and its location is incredible, a five minute walk from several sites, all in the same area! Very close to bus stops, as well. Our only issue was sleep. The bed was uncomfortable and the noise from the street is very loud. Even with all the windows shut tightly, we still woke up to loud conversations and screaming in the streets at 3AM.