The apartment was exactly like the pictures. Clean. Everything you would need is there. They were kind enough to even include mini toiletries and cute little welcome gifts. The sofa bed was surprisingly comfortable. Beds were firm. There were enough pillows to go around. Giant closet space. Didn't use AC much as it was still cool in Florence. I tried once but it didn't seem to blow any air. There are enough power sockets in the apartment. The louvered doors blocked light for sleeping but don't expect complete darkness in the morning. Location was next to the Piazza Santa Croce, and close to the Uffizi and Ponte Vecchio but its definitely a walk to anywhere else esp if you need to be at the Sta Maria Novella area. Learn how to use the bus, which is right outside, tickets to be bought at the newsstand across the street. The best gelato is down the street.

Wifi was spotty in the bedroom. Some of the fixtures were hung to the wall via double sided tape. Our towel hook fell to the ground. There was no bread toaster but that's minor. Be aware this area is party central for American students and millennials. NOISE in the weekend at night. They scream at 2 am. Generally always busy below with pedestrians. Private cars cannot enter the historic zone including this area. So with luggage, its cab or bus. Walking from the train station with luggage is suicide. This isn't someone's home but it is a wonderful flipped serviced apartment with management. We did ask for recommendations for cell phone service, toiletries, restaurants etc. And it wasn't like a local who is renting out his place who could immediately point you to places. We got some suggestions after some calls were made. It would have been good to pre-empt visitor's questions with a map of go to places. Oh and they give you one set of keys, and there are three gates / doors you have to pass.

They are strict about check out, esp if there are other bookings (reasonable enough, although with check in to be at 3pm its a fair gap in time). So 11am, you must be out. Be aware they cannot hold your luggage. So if your flight is at night, good luck. If you have luggage like us, it is either going to and checking in early at a small airport with no facilities, or incur extra costs to find another solution. We did the latter. No choice for us.

In all, no regrets. Check out was easy and our deposit was returned via credit card (you will incur minor exchange loss this way). Two true downers: lack of info, and no luggage hold (which is major depending on your flight time).

Otherwise it was great. I would come back. The company is full of architects and they have great taste in interior design!