Andrea is a wonderful host. She lives in the building so communication is quite easy. She is also a great resource for restaurants and bars/coffee shops in the area. Andrea took the time to sit down with us when we checked in and explained some of the great eateries in the neighborhood as well as some local tips. This was especially helpful because it was our first time in Italy and dining and bars are quite different in Italy than in the U.S.A. - many restaurants are only open for a few hours at lunch, then reopen for dinner, many places charge a service charge, etc. This is a perfect place for 2 people who want to explore Florence.