The check in process was very smooth and we were met with great hospitality by Valentina who even helped carry one of our luggages up the two flights of stairs and gave us a tour of the entire apartment. We also met Filippo one night when he was checking in another guest at the next door apartment. He was always quick to respond whenever we had a question (ex. how to get to the apartment from the train station or local suggestions) so it was nice to finally meet him in person. Very nice hosts. I would definitely recommend this Airbnb!