We came to Florence during the hottest stretch in decades. As we were arriving, Francesco let us know the air conditioner had to be replaced and the apartment cleaned and check in would be delayed. As such, we wandered around lovely Florence for a few hours leaving our bags where Francesco had suggested. When it was clear that the apt would not be ready, he moved us to a lovely suite for the night by the duomo. The next day the apt was ready and we moved over to that for the next 2 days. While not ideal moving, what was ideal was experiencing 2 amazing parts of the city. Francesco made a difficult situation a terrific experience.