My husband and I stayed for two nights and had an excellent experience! The apartment is charming, comfortable, and extremely well-situated (you can actually see the Duomo from the patio.) Alain and Irene were both super friendly, and they'd put together a little local guide for us, which led us to everything we needed, including pharmacies, a supermarket, and on one occasion, probably the best pizza we've ever eaten (Pizza Man--clearly a locals' rather than a tourist spot, so I don't think we'd have found it on our own.) It was really kind of them to go to the trouble of putting together this extra info for us, and we very much appreciated it. On our last day we had about an hour and a half between check-out time and our train, and Alain let us leave our suitcases at his place so we could go have breakfast and enjoy our last moments in Florence unencumbered--again, we appreciated the going above and beyond. We couldn't recommend this place more highly.