Communication was excellent, as was check-in. The house is as pictured, has a we stocked kitchen and good bathroom. Uma and Tina were lovely through out our stay and were there any time if needed and made our stay pleasant and memorable. The bed is located up a ladder, which is fine, but, if you are a taller couple, bed size could be an issue. However, there are two extra beds in the house if needed. Thanks again, Sam and Ali.