Silvia was great! She was very welcoming and was very responsive to any questions we had. She was on time meeting us outside the apartment and even helped me with my luggage. When we arrived she took the time to show us around the apartment and pointed out on a map she provided us where all the must-do's in Florence are. The apartment was wonderful - very modern, spacious and clean. Location was great - close to the train station, leather market, quick eats and most sight seeing attractions.