I booked this apartment particularly because as we were staying for 9 days and we wanted a light bright apartment where we could cook and read quietly after sight seeing in Florence. Daniele was very helpful when we arrived but sadly on entering the apartment, despite being very tidy, we found it was not as the photos that had sold it to us.
Daniele had efficiently replaced some bulbs before we had arrived but there were still two missing in the bedroom which made it much darker than expected. The main bed’s foam mattress clearly didn't suit either my wife or myself (which meant that we decided to vacate the apartment after only two nights) - neither did the insomniac who paced the apartment above for most of both the nights we were there. The odd shower arrangement also meant that you had to actually walk through it to access the toilet requiring careful planning. Also the four flights of stairs to get to the apartment also definitely wouldn't suit anyone who was unfit or who had breathing difficulties.
Finally the only towels provided were small hand/face towels - not proper bath towels - but we had decided not to bother Daniele but to buy a couple of new ones ourselves (which we didnt do in the end).
The really disappointing part for us is that we didn't want to nit pick at the beginning as we liked Daniele but on realising that we were going to get no sleep due to the mattress, pillows and upstairs insomniac, we checked the cancellation policy terms and expected them to be carried out in a helpful manner - but sadly that was not our experience.