5 stars all the way! Gianmaria was great at responding to messages and answer all our questions before the trip. We were greeted by Gianmaria's mom upon arrival, who was super friendly and helpful. She allowed us to drop off our luggage before the regular check-in time, and was very responsive throughout our stay. The loft is very stylish and comfortable, and it's in walking distance to many tourist attractions. I'd highly recommend this Airbnb and would be happy to stay here again next time I visit Florence.