Michele did a wonderful job of communicating with us and meeting us at his apartment. He took time to orient us to a few things in the area and checked in with us the next day to make sure all was well. When we ran out of some supplies, he brought them to us right away. The apartment is cute and comfortable and has what you need to cook. Wifi worked very well. Wonderfully located in Florence it was very easy to get to everything we wanted by walking. I had not been to Florence in about 30 years and having the apartment made for a wonderful return. Grazie Michele.