Roberto's place is very warm and cozy,exactly as pictured in the photos. He was there when we arrived to greet us and give us the keys. We didn't see him after that but he was available via airbnb text message for any questions needed. There is a possibility that you will share the apartment with other people if you only book one bedroom. Overall,it was a lovely experience, highly reccomendable if you're looking for an affordable, comfortable way to stay in Florence.