Rita's flat is just AWESOME! We loved everything about it; the location/neighborhood, roominess, comfy beds, kitchen and washer/dryer to name a few. Richard met us upon arrival and was a wealth of information; he felt like our personal concierge. He also helped us buy bus tickets and went to the nearby Penny Market with us on our first day and was always available to answer questions and book taxis to get us to early morning tours. Rita was also always available and helpful even though she was out of town while we were there. I would highly recommend this flat to anyone traveling to Florence!