One of the best experiences we've had through Airbnb. Great communication and unbelievable hospitality. Gio met us at the apartment (even though we arrived after 10 pm!), gave us a comprehensive tour of the apartment (including a complementary bottle of wine!), and even took the time to give us restaurant and site-seeing recommendations and mark them down on a map he provided. The apartment has a number of guidebooks for Florence in a variety of languages. We took one to the Uffizi and it really enhanced our experience there. Gio checked in with us a couple of times during our stay, and even arranged for our taxi to the airport. All in all, I think this is what ones hopes to get when they use Airbnb - an experience full of hospitality and a personal connection with someone excited to share their city with you. Highly highly recommend!