We stayed in Monica's apartment for one night. When we arrived in Florence, Monica had already informed us about where to park our car to avoid driving into a ZTL and after a short walk we arrived at the surprisingly central and very beautiful apartment. Monica wrote us a personal note and also the communication via phone / app went smoothly. Because of Covid-19 we did a self-check-in, which went smoothly as well, as Monica explained everything very well. Very much recommend this apartment!