Pros -
Fantastic location, only five minutes walk from Ponte Vecchio and just 12 minutes walk from all main attractions, Uffizi, Duomo etc.
Absolutely *phenomenal* views over Florence from the roof garden.
Has air conditioning.
Fast, reliable Wi-Fi.
Cons -
This apartment is heavily sold and promoted on the basis it has a Jacuzzi. There was no Jacuzzi.
This was not mentioned in the otherwise very helpful email we received the day before arrival. When we raised this the response was abrupt, unhelpful and unapologetic. No update was provided during our stay.
Generally the apartment gave us the impression of being looked after by an agency rather than the owner. Some rather questionable cleaning, e.g kettle was dusty and kitchen cupboard doors dirty down edges. Lace curtains dirty.
Far too many small issues we would not expect for the price, such as -
Toilet seat had a large crack and clearly it has been this way for ages as the crack is very dirty.
Shower curtain is heavily stained.
Outside woodwork flaking significantly and some stonework in need of a clean up.
Two of the outside chairs were broken, we managed to fix one.
Electric iron falling to pieces and, frankly, is in a dangerous condition.
Washing machine did not work. Fills but does not turn.
Plug next to TV: one of the two sockets does not work.
One table light next to double bed does not work.
Only one proper red wine and one white wine glass.
No dish towels.
Only one roll of toilet paper supplied.
Apartment is promoted as suitable for four people. This is not true, the sofa bed is tiny and is suitable only for two small children or one adult. The sofa bed has a noticeable bow in the middle and is very uncomfortable, we had to put the mattress on the floor. The curtains are not per the impression given on the AirBnB listing and the bedroom curtains cannot close. AirBnB listing gives the impression of a two bedroom apartment. There is only one bedroom.
If these issues can be addressed, this is definitely a five-star apartment.