The location of this apartment is great and it is a nice apartment in the center of Florence. However there were some things we had issues with. Communication was not great with the person that checked us in and with the host. They were clearly in a hurry and didn't take the time explain anything. We were never able to get the AC to work. The apartment was also not very clean. The shower especially was filthy and had lots of mold buildup. They only will give you two "complimentary" rolls of toilet paper, not that big a deal to buy it, but not my experience in past Airbnbs. No kitchen supplies were provided (coffee, dish towel, paper towels, dishwasher detergent). The host was slow to respond. I asked if we could stay an extra 45 min the night before because of train timing, but never got a response. Overall still a nice place to stay, just have had much better experiences at with other hosts.