This apartment is great. Bianca is very prompt about returning messages and communication about how to get in was very clear. The apartment was very clean, towels laid out. Beds were comfy and the pullout singles in the living room were good enough for the kids! We really appreciated getting our laundry done--there was even liquid detergent and plenty of clothespins for the balcony drying lines. The kitchen was clean and well equipped. The location is everything and this is very centrally located in the highly accessible town of Florence. The restaurant downstairs is very good. My husband and I went downstairs for dinner and had our son pick up two pizzas to take upstairs--so easy! If you get a chance to go to Eduardo's Gelateria, it's very good. This was a great value and a very spacious apartment. Me, my husband, and my four kids could spread out and all have some space--you don't see this often in Europe!