I booked this place for my mother who is here visiting me and Tomasso was able to greet my mom and help her up to the apartment despite my not being able to be there during class. She mentioned that he was very kind and had offered for her to leave her bags after check out if need be. She loved the apartment and rates it highest on her list (out of 6 different airbnbs around Italy) of airbnbs she’s stayed at.
After living in Florence for a couple of months I can say that it is very well located near some great streets coming up onto the Duomo and city centre.