Grazia was a wonderful host at this place. We had no issues here and had everything we needed. The location was clutch as it was right next to the Duomo. Very central to a lot of other places in Florence. We had a mishap with one our baggages as we made our way to Grazia's place and she was kind of to dispose it for us after we checked out. A huge plus! She was very kind in helping us navigate our way around town. We made the most of our trip in Florence because of her.