Paolo was easily the most gracious and welcoming host we have ever experienced with AirBnB. He helped us upon arrival at Firenze S.M.N. to bring us to the apartment and was very helpful in providing recommendations for places to eat and visit. The apartment was very clean and well-stocked. The apartment windows keep most sound out from the bar across the street, but on the weekends it can be noisy though for us we had no trouble sleeping due to the sound. Very quiet on weekdays and a quick walk to all the sights. Paolo oriented us to the city through his eyes and it made our experience of the city more magical. The apartment is a warm and welcome respite from a day of sight-seeing. The down comforter and pillows are luxurious and comfortable. The bathroom seems newly remodelled, but it's a bit narrow. Paolo even provided us with an umbrella that we made ample use of. We would quickly book this charming apartment again for our next stay in Florence, especially for Paolo.