The host was excellent! We met with Chiaras husband Gylnn, he was very personable, funny , and informational! They had a very useful book they provided us with that gave information about good resautrants to eat at , directions, how to work all the appliances, just so must great information! We rented the entire apartment so they didn't actually host us, but they were very nice ! It was a easy bus ride from the train station. We absolutely loved the apartment and we will be staying there if we find ourselves in Florence again!