Our favorite location in Florence, steps from the beautiful Piazza D'Azeglio, and a real neighborhood, free from the crowds and tourists yet totally accessible to everything with a ten minute walk. Very comfortable apartment, with a nice patio, a good bed, plenty of closet space, effective air conditioning. Not the best outfitted apartment, but all the necessary appliances are there. The outfit responsible for service is responsive to questions and issues, and I'm sure it was a fluke that there was no instruction sheet or code to scan to understand how things worked. It would be good if they could email such a sheet to the guests in advance - I'd request that! But all in all, a lovely place.