The apartment in Florence was in a great location overlooking the Arno river, about 10 mins from the station and the same from the Duomo. Luana was excellent to deal with, she communicated well with us and was waiting when we arrived and had many tips for us. She kept in contact ensuring everything was OK. The apartment had what we needed for a 5 night stay and was comfortable. The terrace, though small, was a nice feature.