Carla responded immediately to all my emails. She welcomed us to the apartment and she explained how to use the stove, washer, how to work the windows and the doors, the garbage procedure. The listing was very accurate. We were very impressed with the apartment. The place is in a perfect spot. There is a lovely market just around the corner, grocery store just down the street and bakeries and coffee shops close by. The Duomo can be reached in about 10 minutes walking.