My boyfriend and I stayed here for 4 nights while in Florence. To begin with, Francesca was great helping us arrive to the apartment. We got lost, and she met us and took us to the apartment. We never would have found it (but then it was easy to find when we knew where it was). The apartment itself was nice. The bed was comfortable, the air conditioner worked, and it had all of the basics you would need (shampoo/soap/toilet paper/towels/dishes...). There is a restaurant below, but it didn't bother us at all or keep us from sleeping. Also, you can hear bells from the bell tower (and see it from the balcony). The bells woke up my boyfriend once, but I slept right through it. The apartment is in a good location. 5-10 minute walk to the train station and easy (but a little longer) walk to the Duomo, Ponte Vecchio, etc. Overall, I would recommend Francesca and her apartment to a couple staying in Florence.