Tina and Emma are very attentive hostesses. As soon as you arrive, she provides you with lots of information about Florence including maps (also welcome snacks). She is fluent in 5 languages. The place is very big, clean and has all the commodities you need to have a pleasant stay in Florence. Location wise is just 10 minutes walking to the Dome at a very slow pace (very central). If you come by car there is a secure garage included with the place just outside the Low emission area. The place is child friendly. We will definitely go back and recommended it to all our friends.