We arrived earlier than expected but Sandra was already there and let us leave our luggage. We were able to go to the market and when we returned she was there with a warm welcome and a whole binder full of helpful tips for traveling around Florence. It included good Restaurants, markets, taxis numbers and other helpful information. She had a beautiful bowl of fruit for us that was fresh and beautiful. We were so hungry from traveling so it was so perfect. The apartment was better than described in the description and the photos. The main window over looks one of the coolest streets in Florence!!!! We had everything we needed on one street! We were in the heart of everything!!!!!! The Uffizi Museum and the River were just one block over! The Duomo was just a few blocks away. The house was very clean and the linens and towels were so clean and smelled so good!!! This is a must for me and the best I've seen at an Airbnb. The Ac was much needed during The hot month of June and it worked great. Sandra was so lovely and helpful. I cannot explain enough how amazing this apartment was. It is a hidden gem! We plan to go back and stay here again and I will recommend Sandra to everyone we know going to Florence.