1. We booked the place for three grown people (not children) and it turned out that all three had to sleep in one room, while the photos uploaded suggested only a double bed in one room and a couch in the living space. Our understanding was that two people can sleep in the room and the other in the living room as the pictures suggested. It turned out that the couch in the living room cannot be used as a bed since it is too small. So another couch was folded and cramped in the only bedroom. The pictures are misleading that the space is enough for three grown people to sleep.
2. In the advertisement it was not clear that the apartment had a second bedroom, which can be rented as well. When we arrived and found out for the second room we wanted to rent it, but it turned out it was already rented to another person. It turned out that we need to share the living room with that person and thus could not even use the living space for the third bed.
3. The place is quite far from the centre of Florence, note that by car it took us some good 20 min in non-busy hour.
4. The apartment is on a something like a main road in the quarter, so if you leave the windows open it’s a bit noisy.
Otherwise the check-in was well organized. The apartment is clean with a well-equipped kitchen. Chiara responded to our messages and was overall responsive to our requests.