There were many pros to this BnB, for instance the location was absolutely wonderful- super close to train station and right in the centre of everything. The room was spacious and comfortable. The bathroom was nice and stylish. The bed was super comfortable. The block out shutters are terrific which was wonderful as I was able to get a good sleep in :)
However, there were also a few downsides. The communication was just... We were shocked. Giovanni would not reply to us until AFTER our check in. Our train was coming in early morning and we asked if we could drop our bags off/have an early check in.... NO RESPONSE. We messaged at time of booking and a few days before and then on day of arrival. He was unable to be contacted. This put us under a great deal of stress. We originally went to the wrong building and waited for about an hour- finally got a response and realised we were in the wrong BnB. When we arrived to the correct one, and buzzed there was no answer. There was no one in the building. It was only after our check in time that Giovanni finally responded. We had to further wait for one of the maids to arrive and let us in.
The room was not set up with a king bed as the photos suggest, it was set up as twin singles. My partner and I requested a king be set up and the lovely ladies did that for us but it wasn’t really fair on them, and they weren’t very happy about it.
On the listing under ammenities there is a kitchen listed. However when you book, the house rules states that the kitchen is not for guest use. This kitchen is in a communal area. Why mention a kitchen if you can’t use it. It shouldn’t be included in the photos- a bit misleading. Also the listing mentions early bag drop- as we mentioned earlier, that was not available to us do to communication issues.
The noise from the street below is very loud. Veeeery loud. If you are a light sleeper, take that into consideration.
All in all, if location and cost effectiveness is important then this place will be great for you. If the manager could work on communication skills, we would have happily given 5 stars.