Giulia was extremely accommodating and understanding. Out GPS took us in the wrong direction, which led us to be late for check in. She even came to the station to find us after we called her. She’s super quick with responses. I loved the stay and would highly recommend her to anyone. Not the mention the location is as good as it gets... the Hop On Hop Off bus tour has its first stop right outside the entrance (on the opposite side of the street).