Guido was wonderful, but I never met him. He was in contact the entire time we were there and was very helpful. We picked up the keys and stored our luggage before we left with Mr. Lombardi, who is also very nice. The apartment was very clean, comfortable, and spacious. The location of the apartment is also fantastic. I enjoyed my stay but I will note that I did have some issues. It was VERY loud all night. I am a pretty heavy sleeper and was able to sleep through it but my husband didn't sleep the entire time we were there. Also, the toilet flush is a little quirky. You have to press is multiple times and for some reason doesn't work at night (11 PM-6AM). Other than those 2 things, I'd say this place is perfect.