Although the location is great, I cannot recommend this Airbnb to anyone. This was the least accommodating host that I’ve ever stayed with. We stayed for 5 nights and it was 30+ degrees every day we were in Florence, and although the listing says there is air conditioning in the unit, the host does not mention that it is preprogrammed to not go below 24 degrees celcius. Even after asking for the remote (which they conveniently leave out the room), the host didn’t mention we couldn’t control the temperature of our very hot and humid room ourselves. When asked to lower the temperate to what we wanted, the host reluctantly only lowered it by 1 degree, and told us to just open a window. The window backs onto to a main road where very loud trams drive by so this is a poor option, and it’s worth mentioning that the walls of the bedroom are paper thin and you can hear everyone in the halls.
We had to contact Airbnb support over several days to try and resolve this issue, which was never resolved. It ruined our stay and we couldn’t wait to leave. We received a tiny fraction of our payment back as an inconvenience, but it did not make our stay any more comfortable. This is the type of host to prioritize money over the comfort of their guests. It’s understandable to want to save a few dollars, but in this case the host should just raise their prices if they’re concerned about guests abusing the AC. Transparency should be a priority to hosts, and omission of information is just as deceiving.