Alessio always responded quickly when we communicated and provided helpful information about taxis, the neighborhood and some recommendations for restaurants and shopping. We loved all three restaurants he suggested. The location is phenomenal! We thoroughly enjoyed walking around Florence and enjoyed sitting on the rooftop patio/porch and looking at Florence from above, just as much. There was record heat the week we visited, so the upstairs space got quite hot during the day. There is a small AC up there, but it wasn't strong enough to provide cool air. The bedroom is not air conditioned but does have a fan. We were able to manage by working with windows and shutters to stay cool enough most of the time. But I do believe our weather was exceptional. If you are heat sensitive, Florence may be more enjoyable other times of the year to begin with, but the House of Love may not keep you cool enough if you depend on AC. The benefits outweighed the downside of no AC to us.