Our vacation started off rocky as we arrived to the apartment on schedule, but our greeter arrived ~40 minutes late! No heads up or notice until I reached out to the greeter and company.
I'd like to clarify since I received wrong information during check-in....This unit does have a 2 in 1 washer and dryer unit!! The greeter told me there was no dryer, but a drying rack to hang our clothes. Note, the drying rack was no where to be found by us or housekeeping.Washer/dryer hint - the two light blue options wash your clothes and immediately starts the dryer! Note, it takes 2.5-3 hours+ to wash & dry a load of clothes.
Overall, the place was a great. We loved coming back at the end of the day to enjoy the terrace as the sun sets. Just a few things were lacking at check-in: one of the beds were not fully made, and they were out of dish soap and paper towels. They rectified both by having someone drop off soap, paper towels, and the duvet for the bed. Yay...
As for communication, I highly recommend communicating solely through Airbnb app. It's hit or miss if you use Whatsapp as they check messages until 7pm, which is understandable. On the other hand, their communication and response times on the Airbnb app have been great!
The place is great if you are okay with walking ~20 minutes (each way) to the city center where all the sites are. The neighborhood feels safe and for those that love gelato, I highly recommend Gelateria La Carraia.