Francesca was an excellent host. I am currently using crutches due to a foot injury and she picked me and my fiancé up from the airport. The apartment is also only about 10 minutes from the airport. She had breakfast snacks in the morning and was very understanding even with a language barrier. The apartment looks just as it does in the pictures and she keeps it very clean. Also, she was very kind when requesting the needed documentation to rent out a room in Florence. Please give her passport information and 5€ fee upon arrival. Francesca exemplifies hospitality.