Tina was super pro-active in arranging the check-in and offered great advice (I was traveling from Bologna). First off, the location is terrific. Right in the center of Florence, a stone throw from Basilica and Mercato di San Lorenzo. The flat is spacious, bright, spotless and has a great kitchen. There's also a roof/terrace with an amazing 360 degree view of the city. Highly recommended, folks!