Francesca's son was there to greet us when we arrived. The room was clean, comfortable, and nicely painted with Florence purple on one side of the wall. Francesca was super nice and responsive. She even helped us call a taxi the morning we left, which would be a quite tricky task for someone who doesn't speak any Italian like me. The flat was located next to Ponte Vecchio and close to everything. The neighborhood was quite nice and we felt safe to walk on the street even after 10pm. The only comment I will make for future guests is that the shower room is a bit of small. I had no problem with it but if you are more than 6ft, you might not be very comfortable in the shower room. Overall, we are very happy with our stay and definitely recommend this place!