When we arrived there was a strong smell of cigarettes even though it was a non- smoking apartment. We left the apartment for a few hours, thinking it will go away.. We came back a few hours later and the whole place still smelled like cigarettes. The host replied 'I have a right to be upset about it' and he can't do anything to fix it.
Also, one of the reasons we booked this place is because it was advertised it had AC. Turned out the AC was broken.
We contacted Airbnb and they helped us to book another apartment, Airbnb customer service was great and we are really thankful for their support.
The only thing is, instead of enjoying Florence, we lost half a day dealing with this issue, looking for another apartment, moving suitcases.
The host should have been more responsible and should've given us an advance notice about the AC and cigarettes odor.