Michele is helpful and efficient. He was easy to contact by email or SMS. He met us at the apartment and helped carry up our suitcases. He provided written recommendations of restaurants and an overview of the neighborhood. The loft has instructions posted for what you need to know, we didn't have further questions but, if we did, Michele lives across the hall The loft was compact in a more residential neighborhood which was quiet at night. It felt secure. The loft is on the top floor with about 49 steps and lots of small steps in the apartment. If you have bad knees then this is probably not for you. The galley kitchen was small but had everything need to cook a meal. The bed was of good size and comfortable. There is a table and four chairs, no sitting area. The pictures and descriptions are accurate. The shower is small but adequate, with plenty of hot water once you figure the quirks out.