Everything was as advertised. Carolina was there waiting for us when we got there and her mom was always there to help with anything else. The room was in a great location in between the Uffizi, Ponte Vecchio, and Train station. The only problem was the crazy heat wave in Florence while we were there. It was about 100 degrees each day we were there which made it difficult to enjoy sightseeing. With a lack of air conditioning, climbing 5 flights of stairs might be difficult for most during this type of weather. We found sleeping to be difficult as well, however I think that's out of her control. Her accommodations were clean and tidy. It would have been perfect if she had had air conditioning.