Ilaria was fantastically helpful and a pleasure to meet, so full of joy and energy. There were four of us in the apartment and Ilaria changed the beds so that there were two singles in one room. And she went to a great deal of trouble to get us a teapot. The apartment is small but wonderfully appointed with everything you need. It is extremely clean. The two bathrooms are also small. If you have trouble with stairs or have huge suitcases, then a third floor apartment without lift might not be for you. But for us it was fantastic--it was an easy walk to the train and bus station, and it was central to all of Florence's sites. There was good communication from Ilaria and she followed through with everything she said she would. For food, there were good restaurants nearby and so was the Central Market (make sure you go upstairs to the upmarket food hall). Recommended.