Francesco was very welcoming. The building is close to SMN train station so it was easy walking to the train with luggage. Apartment was clean and spacious. One bedroom is in the front facing the street and the second bedroom is in back. Francesco has an office in the building so he was very easy to get a hold of for questions and recommendations about the area. The location was very convenient to walk to the major sites. Our only problem to really speak of was the noise in the front bedroom. People talking, rolling carts/luggage, street sweepers, motorcycles, arguing drunks. The noise went on all night and kept occupant from sleeping during the stay. The second bedroom was very quiet. If noise at night is not an issue for you, Novella House is a good choice - it is clean, spacious, close to landmarks, and close to public transportation.