Chiara is the most friendly and organised host we have come across with airbnb. She also speaks English very well and lives next door so her availability was great not that we really needed it though. Chiara has thought of everything needed for people staying and the room was so clean and cosy too. Her recommendations for things to do and where to eat were fantastic. We had a lovely bottle of wine to greet us and could leave our luggage with her on our last day of looking around Florence. The facilities in the room were fantastic and air con good. a nice light room with the courtyard an added bonus. wifi great. Thanks Chiara for a great stay and it was fun meeting Shorty the dog!