Our stay at Immran's flat was truly wonderful. Natalia greeted us at the apartment and spent time showing us the various rooms and how to operate the appliances, a/c etc. The flat is exactly how it appears in the photos and the views are magnificent. Natalia left us a giant bowl of fresh fruit and bottled water! It is steps away from all one would want to see while in Florence. The weather was very warm during our stay but there is an a/c unit in every room and we found it immaculate. It was wonderful to come back to our cool santuary every afternoon. The flat is very secure and safe. The only caveat is that there are a lot of stairs both to reach the apartment and within the apartment. Getting luggage up was a workout for my husband. We viewed it as a way to burn off the extra calories from the gelato and pasta. You could not find a more gracious host or a more thoroughly unique place to stay in all Florence.