Our family of 6 (2 adults, 4 children) were greeted by Agnese's father upon our arrival. The flat was clean and was as it looked in the pictures. The climb up the stairs to the flat is steep and narrow so not recommended with people with mobility concerns. Agnese's father was kind enough to help with our luggage up. We appreciated the complimentary fruit bowl, wine, milk and juice, and the breakfast sweets were a nice touch. The neighbourhood seemed safe for our family, however, it was very noisy at night down on the street which made it hard to keep the windows open even though it was hot weather at the time. Please note that the air conditioning advertised is a portable unit and is in the Master bedroom only. There is one full bath (shower, toilet, sink) and one half bath (toilet and sink). We were given a map of Florence and offered tips as to where to go, which we appreciated. Agnese's dad also met up with us prior to our departure. Due to the small size of the kitchen and one shower, this flat is better suited for up to 4 people. It was a bit crowded for 6. Thank you for your hospitality!