Very helpful, was flexible with our check in time as we were unsure when we would drive in. Her son helped us with bags and told us where to park. I was not very happy that there was no AC in the unit and only one fan :D. Could not open door to the back as cigarette smoke kept coming in. WiFi is great she even has a TV where you can log in to your Netflix..... big big plus :):):) beds are clean and very comfortable (even the pullout couch)