Massimo is soooo warm-hearted and helpful, I changed the check-in time and even called for help of using the washing machine, which brought him trouble, but he still help us patiently. He gave us a lot of info about restaurant, supermarket and bar, etc. The Nest is absolutely wonderful, functional and full-equipped, balcony, rooftop, snacks, washing machine, you basically got everything you need! 100% satisfied of this accommodation!