I cannot praise Francesca and Bruno enough. The pre-arrival communications were prompt. They even allowed us to ship soccer tickets to them, and they were waiting for us in the apartment when we arrived. Speaking of the apartment, it was huge, spotless, and charmingly decorated. You are a block from the best grocery store in downtown Florence, so we shopped there daily, cooking fresh pasta for ourselves nightly. We loved that we were away from the crush of tourists yet just a few blocks from the Duomo and the riverfront (and an easy kilometer from the train station). Francesca and Bruno were wonderful hosts, and we will stay with them again soon!