Elly was very welcoming and most helpful . She is nice and humorous and a pleasure to deal with. We got some excellent recommendations for restaurants in the area which we made very good use of.
The flat is huge, unusually and lavishly decorated, very well equipped and comfortable. The neighbourhood is a delight. We love this area and much prefer it to more central areas of Florence.
Two minor comments: the flat is somewhat dark and we needed to switch the lights on during the day, and the bathroom is somewhat tight with the washing machine restricting the movement in the entrance.