Prior to booking we had a discussion about the latest possible check out time where we were told we could leave as late as we liked (we specified that our flight left Florence late in the evening and we were trying to minimize the amount of time we needed to lug our baggage around with us). It played a major role in deciding to book this apartment for our stay. We were very disappointed to find out upon arrival that was not the case, and we would have to leave around noon instead. Bernardo did offer to let us leave our luggage in the apartment and come back for it later, however none of us felt safe leaving our bags in an apartment where other people would be (and if we were the other guests we would have been very uncomfortable with that situation as well). He provided us information for leaving our luggage at the train station which we DID end up doing, however with 5 people traveling together it added a significant expense to our stay, and the extra time and hassle caused us to have to cancel a large portion of our plans for the day (especially disappointing since it was the day the majority of our Florence sightseeing would have taken place). It was a very disappointing situation and we wish we would have been given better information prior to booking.