Fabiola is very sweet. She had brief us in detailed all the amenities in the apartment and she had also recommend us the areas around Florence. She had also checked on us and the kids every other day to make sure that we are alright. The apartment is lovely and very clean. There was even a complimentary bottle of red wine for us. The location of the apartment is very good with restaurant and food availability around. This is by far the best apartment on this vacation. Will definitely stay here again if I am back