My daughter and I visited Florence to celebrate her 18th birthday and Susy made sure the trip was everything we wanted it to be. There were so many little touches - breakfast provided, chocolates for my daughter's birthday and Susy even set up the second bedroom for us at really short notice. She was always quick to respond to queries and rescued us when we realised we hadn't packed a phone charger! The apartment was perfectly set up for our short break and had everything we needed. The location was second to none and very central but not noisy at all. We will definitely be back! Thanks Susy