We did not arrange a good meeting time initially with Alessandro which was partly our fault so we had to wait a while outside to be let in. However, after that rough start, we loved the place. It has everything one needs for a comfortable stay in Florence, stove, refrigerator, clothes washer, etc. Of course the location couldn't be better being right next to the Duomo. It's not luxurious but it's a great place for the price.