Jacopo was very responsive and helpful. He greeted us at the apartment with a bottle of wine and showed us around. The apartment was clean, the kitchen was well stocked even though we did not cook much we could have. Although the apartment is close to the Santa Croce, the street was quiet. We had a great time and Jacopo replied quickly when I had a question. We had an hour between check out and when we had to leave to get to the airport and he allowed us to leave our suitcases while we had a last stroll around the neighborhood. Yes, I am very much the tourist in Florence but staying in this cozy flat I felt like I was at home.