Overall great location and experience. She was difficult to reach in the case of an emergency. We were in a rare situation and our key broke to get into the main door of the apartment complex. We could not get ahold of her, therefore, we had no way into our apartment all day. She never came with a spare key, so we had to ring doorbells of all the neighbors to get in. It was a unique situation that probably does not happen often, but everything else was perfect from the location to the cleanliness and convenience in the apartment