As arranged Samuel was at the flat when we arrived. He assisted us with our bags, then explained the workings of the flat as well as some general information and does and don'ts about Florence. When we said we were leaving in the afternoon after our stay, he offered us the use of his garage to store our luggage, arranged for us to have a key to the garage so we could still leave when we needed to. Fantastic service from a very pleasant, honest young man.
The flat itself was very clean and tidy and is in a fabulous location, within a 7-10 walk of all major attractions in Florence. The only drawback is that the flat is on the fourth floor and there are 80 steps to the front door, this may be an issue for old clients.
We highly recommend this flat for visitors to Florence.