Paolo and Patrizia were excellent hosts. The apartment is VERY quiet, secure, clean, and well located in Florence within walking distance to many historic sites. Equally important was the terrific comfort of the bed. We really appreciated the extra effort that the hosts spent in developing the handbook that comes with the rental. It has everything well laid out; restaurants, phone numbers, what to do if, bank locations, grocery store and market locations, and location and documentation to many of the sites. We used it almost every day. The handbook is a real plus especially if you want to hit the ground running. We opted for the additional cleaning service, and it was very worthwhile. We can see why this is a 5-star rental!