We have 2 adult-children (24+17) traveling with us. We booked very late and in the middle of Xmas holiday season for 4 nights. Daniela got back to us very promptly and communicates w clear directions (by bus or taxi from SM Novella Train Station), restaurant and enoteca wine bar recommendations. The apt is brand new, quiet, the linens are top-notch, w very comfortable beds. The apt is even better in person, very bright even in winter. It is also about 2 min walk to Santa Croce, and it is a beautiful beautiful church. Pls do not miss this highlight. The kitchen is bright and made us feel like home. We cook one nite. She also left us care package of milk, juice, toast, bread jam, coffee, etc.. For a primo tourist attraction city like Firenze, I am very glad that we found this apt. We would book again and will recommend to friends. We have been traveling to Paris, Venizia before arriving here, and this is by far everyone favorite lodging. We are from Southern California, and travel the world since the kids are little, and always rent from private party, we hardly ever book hotel rooms. The day we left, we met her assistant Barbara, she again helped us the best way to pick up our rental car, with luggage and dealing w pedestrian zone limitation. We ended up get a taxi to get us to EuropCar. It has been a perfect holiday stay and we feel very blessed for finding this airbnb. Thank you Daniela and Barbara.