This is my very first negative review on Air BnB. It takes a lot for me to record a negative public review but I feel it is important to warn others of the unprofessional behavior of the CleanBnB Team who not only manages this property but many others. The property itself has some serious concerns during this particular time but just as important to mention is how this Clean BnB Team responded to our concerns. Since our stay I see a new review with some of our same concerns so it is safe to say that this host has not corrected the problems at present and I would warn anyone who is scheduled to rent this property in the coming weeks/months ahead.
The positive: The location is close to most attractions, lively and with an abundance of eateries, shops and tourist attractions. Yo can step outside and find anything you want to eat just steps away. You are a 10 minute walk to the river and 15 minutes to The Duomo. I could see where it would be great for college kids as they would enjoy the lively area that stays up late into the night. Lots to do! The apartment was pretty clean although at the end of the stay I found a used Kleenex in my sheets at the foot of my bed. But overall fairly clean.
Negatives- The apartment directly above is under construction/demo. The construction team starts promptly at 7:15am and shuts down at 5:00pm Monday - Saturday. During our stay we were not able to be in the apartment during those times because the banging noises were so loud it was shaking the walls. It sounded as if someone was dropping cement blocks on our ceiling. On the listing it stated " Please Note: there may be noise during the stay due to renovations to the apartment upstairs." I do not feel that this is a clear and honest statement from what we had to endure during our 10 day stay in April 2022. In addition to the noise, the construction workers were in and out of the building and they would prop the front doors and gates open which made us three women feel really unsafe. We were even scolded by one of the workers when we tried to secure the gate and close the door. We asked the host team that we be moved to another property of theirs and the response was "Relocation is not possible, but keep in mind that if you decide to check out early and cancel this reservation you will receive a 50% refund of the unused nights." We could not afford to pay for 2 places and finding a new place at last minute was very expensive as well. The host team, CleanBnB was unhelpful in being able to provide a solution so we asked the Air BnB support team to assist. Our support team member was very kind and worked very hard for our entire stay but her hands were tied due to the host not offering any solutions. At the end of the stay we had questions about how to properly operate the ac and tv and the host would not respond nor would they respond to our support team member either. They just stopped communicating. CleanBnB clearly does not provide the commitment of safety and service from what we are use to experiencing with the Air BnB community. It was a big disappointment and truly altered our trip in a negative way. This property should not be rented during this time. I really would not encourage anyone to stay here until the current situation changes. It is unsafe in my opinion and you can only use the apartment after 5pm and need to wake before 7am. It is not worth the cost and there are far better options. I would caution renting any property under this management team as they have a lot of growth needed on how to treat their guests.
*We provided video/audio of noise as well as photos of doors left opened and unattended.*