We had a very early arrival and late departure to and from Firenze. Francesca was very accommodating and responsive to help with our luggage and the earliest possible check in and rather late check out. The apartment is everything the pictures promise. The old building has great charm and character, definitely unique in a positive way. The steps are a little workout. Even without A/C the apartment keeps quite cool. But the A/C works great, too. The location is just perfect. Everything is within walking distance, all the amazing sights, restaurants, little supermarkets, shops, cafes... right outside the door. If I ever return to Firenze, that's the place I would stay again.