The welcoming was very friendly, Lilia waited for us even after the described check-in time. She waited even though she had to go to work. Next morning she made us a little breakfast without expecting extra payment for it. The place was all very nice, clean and according to the pictures and description, the ONLY thing which was a small minus, is the fact that we were 4, and the couch is not exactly fit for 2 adults to sleep on due to the fact that it's old and quite uncomfortable. Over all we loved our stay there and definitely would go back if visiting Firenze again.