I had high expectations based on all of the reviews here, and they were definitely met/exceeded by Gloria's apartment! It was extremely clean and had a lot of space for the two of us. Gloria and Viola were very helpful prior to arriving and during check-in. Once in, we absolutely loved the terrace views! We heard many other tourists saying how hot their hotel rooms were overnight because the hotels automatically shut off the AC or turn on the heat and they can't control it, so having temp control was great for us. The location was very convenient and secure - it was great to not have to drag our suitcases all over the city, and also to have an elevator in the building. We are so grateful we got to stay here and would definitely book again if we visit Florence in the future!