Valentina ranks is the most attentive and helpful host we have met. She met us at the apartment, and she was flexible when our arrival time changed. Valentina did a great job explaining the property to us, and she offered several local recommendations that were perfect. The home itself is very clean and well-kept, with a fantastic view of Florence. There was only one problem, outside of the host's control, which was the traffic noise. As a light sleeper, it was difficult to sleep until after midnight because of the traffic sounds. The penthouse apartment overlooks two busy streets, so the noise was significant. Other than that, I recommend this home for your Florence stay.