Alessandra was great! She was very clear about our stay and parking. Unfortunately we drove a car and it being our first time getting into the city was a little confusing simply because it was our first time ever driving in Italy. We ended having to do drop off the luggage and me and then hubby went to park car in parking garage. It seemed Alessandra was a bit disturbed about that but probably just out of concern that we would get fined as there was a no car policy in her area. Aside from this everything went well. Her place is in a great location and has wonderful art making it feel like a home in Florence and not a hotel. I would highly recommend her place!