Well lets just say you are paying for the location and the view. It is just around the corner from the Duomo so that is great and you are very near all the museums etc. The view from the balcony is amazing.
That being said this place leave a lot to be desired. First you never talk to the host. She has an agency to check you in which is fine. But on the day of check in we were looking for the place and I get a call at 3:30 from someone at the agency Yelling at me and scolding me because I was not there. In an earlier communication with them I told them I would be there by 3:30. I was on the street looking for the number he didn't even ask if I needed help. When I called back to find out who I needed to look for he was rude and condescending.
Our check-in person was very nice and apologetic. He gave us the keys WiFi password and left.
First off we noticed that one of the curtains was ripped and falling off the rod. The pillows and bed smelled dusty. The bathroom was dirty there was hair in and around the toilet area. There was no hot water. No soap to wash hands in the sink. No toilet paper enough for one or two times and no back up.
There was just a lot of carelessness and lack of attention to detail.
We only stayed one night, and we are pretty easy going people. But this place had a few things we could not ignore.
Hopefully they can change because it has the potential to be a really great spot.