Carla was waiting for me when I arrived and welcomed me so graciously. She explained everything I needed to know about the apartment, provided me with my own map of restaurant recommendations for both snacking and sitting for a meal (please use her suggestions, they were fantastic), and also has on the wall a very detailed map of the city with all the sights-it was very helpful. The apartment itself I could move into. The photos do not do it justice. It is incredibly spacious and comfortable, very clean, has all that one would need and more, and there were snacks and cooking oils, etc, available for my use. The bed was oh so comfortable, spacious shower, good hot water...nothing I can think of was lacking or didn't make for a great stay. The neighborhood I highly recommend. Very safe. Close to everything but not in a tourist location so you are able to live the life of a Fiorentini and truly live the city. There are many many cafes, bars, restaurants just seconds away, in addition to markets, the post office, banks, and everything else you may need. Great farmers market just around the corner every morning. Carla was available whenever I had a question and came to the apartment to make sure I had a taxi to take me to the train (it is easily walkable in 20 minutes at most but I had large luggage). I cannot recommend staying here enough. It was a perfect retreat after a long day and Carla was the perfect host.