I would have given this a five on everything except for one big problem. Great flat furnishings. Best we ever stayed in. Great location. Walkable to everything. Now the problems. Seven days with inconsistent heat and hot water that Marco could not get fixed. Boiler not working well. Admitted to us they needed to get another plumber in. They had a plumber come the middle of the week but he could not fix the problem. Not fun to have no heat at night or wake up to take a shower and no hot water. Naomi and Biaca tried to help. I think Marco might be understaffed. Early in the week I asked for one night's reimbursement. I kick myself now as we should have asked for two nights. If the heat and hot water is fixed this would be 5. But without hear or hot water, no. We were to be met at check-in. Of course we were not met. Email with instruct. In all ABB check in that we have not had an agent or someone to meet us and explain. Anyway if problems fixed it is a 5.