Very efficient and responsive. I appreciate how accurate the "amazing view of the Duomo" picture is - (and it is amazing) - as sometimes webpages grossly misrepresent how great the view really is. The apartment was well appointed with kitchen efficiency and all basic supplies, nice little frig. The most important amenities on this trip during a dreadful heat wave were the excellent air conditioning and laundry. No dryer but the drying rack worked great. Azadeh met us when we arrived and gave the most complete orientation on necessary details of the apartment and excellent suggestions for dining and touring.