Rosy was an extremely kind, thoughtful and gracious host. She sent us helpful tips about the area and clear instructions on check in and check out. She reminds me of the aunt you always love to see at family gatherings.
My only criticism is that we had a very difficult check in. The electronic key was not working. Apparently there was a power outage in the area, which may have caused the issue. But the problem was that Rosy was out of town and was unreachable - for over an hour! I called and texted over and over again to no answer and no response. I was genuinely worried that we were stranded in Florence with no lodging. I even went as far as to contact Airbnb directly. Eventually she answered her phone and her husband came to open the door for us. They were very apologetic, which I appreciated.