Elly was great in her communication and the place was fantastic to stay in. Very charming and cozy. The best part about it was the location and terrace. The central market was one of the highlights of our trip. The apartment is on the top floor and can be quite some work bringing large luggage up the stairs. It was nice having the air conditioning as it was quite humid with the rain we experienced in Florence. The bathroom is a little on the tight side but all the pros out way the cons.