Eva's place was very classy and clean. She was very accommodating in that she allowed us to keep our luggage at her location after check out time while it was being cleaned until the next renter took possession. She was quick to be in communication and help us get into the apartment even though we arrived very late for the first night. She was kind and patient with us. One thing to keep in mind for this location is there are many steep steps. Once you get into the apartment, it is absolutely lovely, but it does take some work. Location is just a few short blocks from most of the best sites in Florence. Very close to the train station and rental cars. You will enjoy! -Maurice