Elly was very sweet and caring! Walking up 4 stories was worth it for the location, authenticity, and amenities. The refrigerator wasn't as cold as we were used to, but we discovered that all across Italy so that is an FYI, not a complaint in any way. We loved having a washing machine, since we were traveling for several weeks. The bed was comfortable, and the bathroom was tight but completely satisfactory. We really enjoyed having the little balcony for relaxing with a bottle of wine in the evening. I'd stay there again in a heartbeat. Thanks, Elly!!!