I would’ve given this place five stars but I was disappointed in the lack of communication from the host. First of all the place is absolutely beautiful—a huge gorgeous apartment in a quiet neighborhood that is decently close to many of the main attractions in Florence.
However, after confirming our booking and check in time, we never heard from our host. We booked for a same day visit and stayed for three or four nights. The power went out the first night of our stay, and we never heard from the host. It didn’t come back on until the morning when we contacted the cleaning man who helped us check our luggage in earlier. We were disappointed that we messaged our host at a fairly reasonable time with an urgent request about the lack of power and never heard from him, even after our power came back on. There was no WiFi (unlike advertised in the listing). As tourists, we were forced to upgrade our expensive international plans and rely on local cafes to connect to the internet. We tried multiple times to contact Alessandro about this in order to receive some type of refund or to set up WiFi, but he never responded.
Overall, beautiful apartment but bad experience communicating with the host. We were very grateful that the host approved our same day check in, however.