This is a wonderful apartment! We did not meet Chiara but her cousin Stefani personally greeted us. She made a reservation for the Uffici for us and gave us several very good recommendations for restaurants in different areas. The shops at Piazza San Jocopino were convenient, friendly and good for food, wine, bread, nespresso and other supplies. The location is great; we walked everywhere and only used buses or taxis when raining hard. The apartment was clean, comfortable, lots of light, very quiet and it would be our first choice our next stay in Firenze.