my review isn't immensely helpful, as I did not stay at the listed property. there was an issue where a pipe broke and I had to be moved at the last second. the only reason my overall rankings are low is because I booked this room for its closeness to Santa Maria Novella. I had a really early flight and wanted to be as close to the station as possible. I was disappointed when I was moved another 15ish minutes in the opposite direction. the apartment I was moved to was nicer than the original room I had booked, so that was a pleasant surprise, but I was definitely stressed being moved at the last second. A friendly man met me at the apartment and walked with me to the new location, which was kind and very helpful. check-in was easy and overall the new place was lovely. I was just frustrated to be moved farther away and not given the option to get a refund and book somewhere closer to the station.