Carlotta was an amazing host during my groups 2 night stay in Florence. She was quick to respond and very accommodating despite our delayed arrival. She provided some great recommendations and suggestions for restaurants/attractions to check out. The apartment itself is beautiful. It was a bit of a tight fit for 3 people, but the sofa beds were comfy and the decor was full of personality. It is also conveniently located in an amazing area of Florence. I would definitely recommend!