Duccio was extremely effecient and accomodating. We needed to check in early due to our early arrival and he allowed us to at least be able to drop off our bags while they cleaned the apartment that morning. The apartment was very nice and extremely clean, I will DEFINITELY stay here again. We only had one issue which was on our last day, we had no running water, which in defense to Duccio it was out of his hands. We didn't get in till 11pm and noticed we did not have any water, so I texted him and he immediately came by and tryed to resolve the issue! Unfortunately though, the city was having pressure issues. Regardless the water was running the next morning, so really no problem at all. I gave four stars due to the water issue we had.