Raffaella is a wonderful hostess. She was there to greet us and help get our luggage up to the apartment. There aren't many steps but they are rather narrow.
The apartment is well appointed and sparkling clean. The bedroom and bathroom are in a loft upstairs. Again, only a few steps but narrow.
Raffaella lives next to the apartment so any questions or problems are promptly taken care of. We had difficulty logging onto wifi and the issue was resolved in a matter of minutes.
The location of the apartment is great. It is right off Santa Croce within easy walking distance of all key sites, restaurants, grocery stores and other conveniences. It is also amazingly quiet at night, which is often not the case when staying in central Florence.
We would highly recommend this apartment to two adults. We would not recommend it to a couple with a small child because of the open staircase. We would certainly book it again.