Five stars all the way! Communication was easy, prompt, and the entire trip was well organized. Azadeh checked us in and from the time we made the reservation to our check out, Azadeh was helpful with orientation to the apartment, the city, the food to eat, and the nightlife to explore. We loved Florence and the location of the apartment made it easy to get lost, explore, and then find your way back to the flat. "The Duomo is your GPS!" This is what Azadeh told us and she was right. We loved the apartment and hope to stay here again when we return!