Antonella met us outside the apartment and guided us upstairs to sit down at the dining room table and go over maps and tips and insights into visiting Florence. The place is so clean and smells so good - I am going to order some of the sachets she uses! Communication was on point before and during trip. Great location to tour the city on foot. We did take a bus to Fiesole and highly recommend the walk up hill and dinner on the way down to get an amazing view of Florence from up high.