Lorella was super sweet from the beginning. The only complaint that we had was that we weren’t told that the air conditioner was not working until arriving to the apartment and notifying her ourselves. Unfortunately, she was aware of the situation beforehand but did not mention it to us and did provide us with a fan but unfortunately it was almost 90 degrees F and we were incredibly hot and uncomfortable. She did reach out to the air conditioner company who unfortunately said they couldn’t fix the air conditioner until the date we were leaving which was very unfortunate.
Her home was incredible and in a perfect location. I’d highly recommend. The communication, however, regarding this huge inconvenience could have been better.