Diego was very responsive and accommodating with our requests. The flat was a wonderful retreat convenient located a block from a number of main thoroughfares to all of the major sites. The pictures of this magical apartment do not do justice to the brick, stone, and glass interior, beautifully decorated and spacious. We did not hear any street noise and slept soundly at night. We enjoyed a bottle of wine on our patio our first evening. It was a great way to begin our Florence adventure. The first floor location was much appreciated with all of our luggage.