Fantastic. Cristina and Gianni are angels--they went out of their way to make sure that we had everything we needed, far beyond all expectations, from ordering our taxi to pick us up at the airport when there were none to be had, to negotiating with Italian lost and found and courier services at the airport when our luggage (along with the luggage of the 80 others on our flight) never arrived and then was sent to Bologna by mistake--Gianni not only found our luggage, he had them ship it to the Firenze Nord train station and picked it all up and delivered it to us himself! This was nothing short of a miracle. The apartment was perfect, the air conditioning excellent; everything as described, extremely clean and comfortable. We cooked every day in the wonderful kitchen which had everything you need, including a Nespresso coffee maker. Dishwasher and washing machine and shower worked perfectly. Beds new and very comfortable. What a great, quiet, safe place, just off the main tourist tracks yet still entirely in the historic center, just a few minutes walk to the Duomo, even closer to the Accademia, and an easy spot to order a taxi to if heading across the river. Central market and great grocery stores and lovely restaurants and cafes just outside the door yet not noisy at night. Great place and beyond spectacular hosts: Cristina made us a personalized list of events and performances and things to see before we arrived, and recommended (and then reserved us tickets for) the most amazing private piano concert that no tourists knew about in a private villa and gardens which was just magical, and not listed anywhere that we would have discovered ourselves. I cannot say enough wonderful things about these SUPER super hosts--there should be a higher category for Cristina and Gianni--we have never experienced such phenomenal care and service anywhere else on our many travels across the globe. Most highly recommended--and we will certainly return when we return to Florence!