This was a pretty terrible experience from the start. About a month ahead of time, I emailed Mathilde to set up a time and place we could meet. I informed her that our train would not be in town until 4:00 pm. She had emailed back promptly saying we could meet at the Piazza next to the apartment at 4:30 pm and she would hand over the keys and show us the apartment. I replied that we would be there. About a week before the trip, she emailed and told me to meet her friend in front of the apartment. I emailed her back and asked her to clarify that she did not want us to meet at the piazza and that she still knew the time we would check in. She never emailed me back. I then sent her a text message on the train to Florence when I was about an hour away letting her know we would be there soon. She responded telling me she was out of the country. I tried to text her and call her to respond, both asking how and where she wanted to get us the keys. She did not respond. I decided to go to the apartment and see if she had sent someone to get us the keys. We locate it and find that no one is there. We are standing on a narrow street with all our bags, jet lagged, my phone with 8% battery life trying to figure out what is happening. I kept walking down to the piazza while leaving my wife to stand by the apartment entrance hoping one of us would find her friend. Well, after 3 hours of waiting and numerous phone calls (all unanswered) to the host, we called air bnb who called the host (she answered!) and the host explained that someone would be there to meet us. After I got off the phone with air bnb, someone came outside of the apartment and scolded us for not showing up at 7 like we were supposed to, and told us that we weren't waiting very long and basically told us we were upset for no reason. Whatever. We got into our apartment and dropped off our bags and went to dinner. We came back and noticed the apartment was not very clean, and it was really warm (80+ F). All the windows were open but unfortunately there was very little breeze in the apartment to let the cool night air in. We turned on all the fans (2 oscillating fans) and went to sleep. Well we woke up around 2 am and realized we were getting bitten by Mosquitos. I closed the windows and decided to choose heat over Mosquitos. Well an hour later, we woke up again with bites. This time they were bed bugs in the blanket! We threw it on the floor showered and tried to get sleep- this time sans blanket. Anyways. The only redeeeming quality to this...