Claudia was a very good communicator after reserving her home. As our arrival day neared, we had more frequent communication just before arrival by train. We were sent an email with directions to find to find the apartment from the station. The direction were perfect after asking local individuals about where to find the main street to start the journey.
We were warmly greeted upon arrival. Note there are 4 flights of steps to climb with no elevator in case that is an issue for you.
We were shown around the apartment, however ask about how to work the washing machine if you need it. It is not intuitive for Americans. The bottle of wine is a very nice touch.
We asked about a map and recommendations for restaurants or an insiders take on the city. We were recommended to ZaZa (immediately down stairs), however we did not eat there. Little else was offered about the city. To me this is a reason to stay at B&B's vs. hotels. You get an insiders take on the city which is rather important.

There was no city map. Rather disappointing. We found a local hotel to obtain one. The shower is small with only shampoo and no wash clothes if that is your requirement. The bed is in a loft about 10 steps up off the main area. It was comfortable, however the area was warm at night. The AC unit on the wall cools off the down stairs, however warm air rises so the loft remains warm. The ceiling is low above the bed in case you have issues crawling into it.
We would recommend staying here, however there are areas to improve for a 5 star rating.