Ettore went above and beyond to ensure that we had a good experience. He kept an open line of communication and offered to help us in whatever way possible. The apartment looked way better in person than in the pictures and turned out to be our favorite out of the various other spaces that we stayed at through out our trip. The apartment is within walking distance to all the sights that Florence has to offer as well as some wonderful cafes and restaurants. 10/10 would stay here again given the chance.