Diana was a great host. She went out of her way multiple times to make sure we had a good stay and trip in Florence. There was also a small issue with the stove / oven that Diana was very quick in getting resolved. If your thinking of booking this apt I would recommend it but it is a little out of the way and on a hill. Which makes it harder to find in the dark. But the area is very quiet as the counter. Also you need to let the water run a little as the pipes are a bit old and water might smell of sulfur.