The apartment was fabulous. Awesome view, comfortable and so convenient to everything. We had a wonderful stay in this beautiful city. My phone gave me problems on day of arrival so messages were hampered and made for some concern. Our driver stayed with us and tried to help until we knew Luca was on his way to let us in. I would highly recommend this apartment. We felt secure in the building and the neighborhood. There's a gelato place practically at the doorstep which is divine!!!! A small convenience store is also close by for any incidentals. Florence is a magical place and our stay here made it even more so!!! You won't be disappointed.