Nena was an excellent host, she was kind enough to cater our request of early check-in, however due to missed train we were late and she was quick enough to reach us at the earliest to guide us through the apartment. She was very elaborate in explaining the places to visit and the amenities that were close by. Her apartment is immaculate and it has everything that is required to have a comfortable stay. She was kind enough to check on us during our stay to know if everything was ok or if we needed any help. She even pinged us the day before we left to ask us if we require a taxi. The apartment is walking distance from almost everything in Florence yet it as calm and peaceful. Nena is a caring and loving host, she deserves the title: "Super Host". Highly Recommended.