Alessandra was the perfect host! She went above and beyond for us!! We unfortunately were delayed 5 hours arriving in Florence; however, Alessandra waited for us and was so incredibly kind. She walked through everything with us and gave us tips on how to get around to places we wanted to go. The apartment was a dream! We were steps from the Duomo and all the other major sites as well as surrounded by the best coffee shops that Florence had to offer! We would definitely book with Alessandra again!!