The appartment is really well situated and the bed was really comfortable. Best bed and pillows we’ve had in our trip. Francesca is easily reached and responds very quickly to messages. She had left a nice bottle of red wine to welcome us in Italy; nice touch. The appartment is situated in a quiet street yet close to palazzo Pitti. One detail to remember, there are 45 steps to climb with your luggage so if you don’t travel light, you may have an adventure. It was no issue for us. I would recommend.