I can not this emphasize enough… DO NOT STAY HERE!! It will ruin Florence for you. The hosts are absurdly specific about fees for showing up early or late, so we made certain to communicate what time we were going to show up in the days leading up to our arrival, including the morning of. We were left stranded on the streets for almost 2 hours with all of our luggage and valuables, in 85 degree weather. This was after it was confirmed with us that there would be someone there to meet us at 14:00. Our hosts were not responding and one random man who text messaged us said he was running late and to go get a coffee. This was the extent of their communication with us until someone showed up hours later to let us in. They ignored all of our texts and all of our calls. Then the apartment was dirty when we got in so the man had to clean it and we couldn’t get comfortable. Then when he finally leaves, the air conditioner didn’t work so it was uncomfortably hot for the entirety of our stay. The worst experience I’ve ever had on a vacation and I genuinely hope nobody ever spends money to stay in this establishment again.