Really beautiful place and perfectly located. Our greeter was very friendly and made sure we knew where everything was before he left us to it...
On the not so great side:
- When we arrived, there was a homeless man asleep on the steps to the front door. We were two female travellers and this did somewhat intimidate us especially as a first impression. Most mornings we walked out the front door and there were one or two homeless people camped out either side of the front door. This is not the hosts fault of course, but as we are tourists this did make us feel a little uneasy about the safety of the area. But thankfully, we had no issues with any of these people during our stay and for the most part they just kept themselves to themselves. Thought I'd mention it though as I would have liked to have been made aware of this before I booked.
- The WiFi did not work at all. So if you don't have a decent amount of data, that may be an issue.
- I received a lovely message the day after our check-in to ask if everything was okay and to send a message if I needed assistance with anything in the apartment which I really appreciated. As there were a couple of issues, I replied... And received no answer till after we had checked out... So this message was a bit empty and just felt like a tick the box exercise sadly.
- Check-in: I sent a message a few weeks before we travelled to ask NOT for an early check in, but just to drop off our bags when we arrived (which I have done with no issue at multiple other Airbnbs). The host said that would be fine. However, a week or so later I received a link to pay for an early check-in.
- Check-out: our greeter let us know that we could send him a message the day we were due to check-out and if there were no guests immediately following us, we could have a late check-out. We did this and then he sent us a link to pay for this late check-out. A link that didn't work. When I communicated this I again received no reply.
Communication was sadly very poor throughout our trip. Having already paid for the stay, things like dropping off bags and a late check-out - being asked to pay for this just came across as a money grab. Just felt unnecessary and did sadly leave us with a bad taste in our mouths. Which is a shame as it really was a lovely apartment and great location. This seems to be an issue with places that are hosted by a business rather than an individual.
However, this is just one review and other people seemed to have had a much better time during their stay. Maybe we were just unfortunate.