The place was clean and pleasant. We enjoyed the quite neighborhood. It takes about 20 to 30 minutes to get to Firenze Santa Maria Novella railway station by bus depends on the traffic. If you are catching a train, you want to give yourself enough time to get to the train station. We did not meet Carlotta in person, but she arranged someone to meet us. Everything was explained to us in detail. I spoke to Carlotta on the phone. She was professional yet at the same time friendly. We had a great experience staying at her lovely apartment. We will definitely stay at her place if we are in Florence again.