My husband and I stayed in this apartment for 4 nights with the 4th night being booked at the very last minute due to an unexpected change in our train schedule from Switzerland. Luckily, the apartment was available for that additional night and Guido was able to smoothly accommodate us. Upon arrival, we retrieved the key from Mr. Lombardi on the first floor. He doesn't speak any English, however, he was really helpful and kind, especially when we had trouble opening the lock! Guido greeted us the next morning and we were shown how to open the lock on the door (wasn't very easy!). The apartment is centrally located in Florence and about a 15 minute walk to the train station, 5 minute walk from the Duomo, and there are shops and restaurants within 5 minutes walk as well. This was a clean place to stay, comfortable, and we enjoyed the short walks to sites.