Erika was the best AirBnB host we have ever had. She made us feel very welcome, including offering us snacks and drinks on our arrival. She gave us an orientation to the apartment. She showed us how to use the laundry machine. The listing was precisely accurate, just like the pictures. It was the nicest AirBnB apartment we have ever stayed in. She did charge us a very small Florentine visit tax and took pictures of our IDs, but we expected it. She even offered to get us a cab for our departure.