The apartment is in a great location. However, there were areas that were disappointing. Our check-in time moved from 11 to 12 to 1 then 3, despite having called the appointed colleague the day previous to confirm arrival at 11. Once inside we found the apartment had clearly not been cleaned since the previous guests - towels in the bidet, dishes in the sink, bedding on the floor. Irritating given when we arrived in Florence we were told it was being cleaned at the time hence the delay. This proved particularly difficult given we had dinner reservations that we couldn’t get ready for given the mess from previous guests and no towels. The cleaners did not come until after 8:30pm that evening. When they did clean there wasn’t any soap. Additionally, the front door to the property was very hard to use as the key wasn’t turning - not user error as the back door (once found) worked fine. The instructions for check out also were confusing as it said to leave the keys in the apartment but you needed to use a key to exit the elevator area. I hope these areas can be addressed for future guests to have a smoother experience.