Could not have asked for a more helpful host! Communication was great, even when I left my phone in the room and forgot the codes for entry! Very clean, Bed was very comfortable, air conditioning works, we didn’t use the kitchen but did a load of laundry which was a necessity on our trip! I didn’t understand the instructions on the washer/dryer con i and it steamed my clothes too but we got it done! Definitely a bonus to have a unit that washed and dried. When we come back to Florence we will definitely book this place if we come as a couple. Thank you for a great stay!