Ilaria was there waiting for us when we arrived, which was very helpful as local construction made finding the apt a tad difficult. Ilaria was very informative & easy to get in touch with, she also responded to all texts very promptly. The apartment was BEAUTIFUL! Old world feel with new world fixtures and appliances. Both beds very comfortable, great water pressure with new bathroom fixtures, good AC, & tile floors super clean and comfy to walk around bare-footed on hot summer days! back bedroom was near a public square that could be noisy until the wee hours of the morning, but nothing earplugs couldn't take care of! Very comfy for a family of 4 to stay in, we made dinner in the kitchen, washed clothes with the washing machine, and walked to ALL sites in Florence from our apartment; we were literally next to the Arno river and 1 block from the Uffizi! A beautiful apartment in an amazing location! highly recommend!