We arrived early at the apartment and we called Lorenzo to obtain an access to the apartment. He was there in less than 5 minutes. He explained everything about the apartment and where to go, how to get around the city. He was very friendly & helpful. The room was exactly what we see in the pictures. Clean, Cozy and comfortable. For us, 15 minutes walk to main attractions are not bad at all because there are things to see while walking through all neighborhoods. We would recommend Lorenzo's place when visiting Florence.