From the second I first enquired about "La Pergolina" until the second I left, I was always looked after by Patrizia and Gianni. They never kept me waiting for a reply. Arrival was smooth and I was showered with gifts like a bottle of Chianti, a couple of Florentine mugs, some personal care products from L'erbalista and even a yellow purse. The street is quietish and opposite the old Teatro di Pergola but just 6 minutes from the Duomo and about 12 minutes from everywhere. A charming place with all mod cons.