Soraya was amazing! She met us right when we got out of the taxi making us feel at home immediately. The apartment could not have been located better, it was right across the street from Palazzo Vecchio. The breakfast was outstanding and the employees of the restaurant were some of the nicest people we met on our two week journey through Italy. My wife and I were on our honeymoon with a two night stop in Florence. One morning we had to get up super early for a tour so we would have missed breakfast. They accommodated us by giving us our breakfast the night before so we could have it in the morning. The staff was phenomenal. We HIGHLY recommend Soraya as a host and her apartments, you will be pleased with her service. Florence is a must! Thank you Soraya and Joni, you both are the best.