Elly was very sweet and had the apartment in great shape when we arrived. The apartment is in a convenient part of town and we were able to walk to everything we wanted to see. She also told us of the best gelato business around , just across the Ponte alla Carraia, which is a plus for me! Her suggestions of restaurants and things to see in town were also very helpful. We ate at ZaZa twice when we were in Florence because we had such a good meal there, both times. We would stay at this apartment again on our return to beautiful Firenze!!