I spend two weeks in Firenze with my mum and Marco was very gentle and kind from the beginning until the end!
When we got to Firenze a girl from his staff welcomed us, gave us the key and explained how everything worked. Every time we needed something Marco was there to help us.
The apartment is small, cute, very cosy and have all the facilities we could ask for. There's no lift but the 20 steps weren't a problem even for my mum that is 70 years old.
The location is the best in Firenze. Just one step away from the Duomo and two from the SMN train station which is perfect if you are planning to travel around the country like we did.
We had an amazing time in Firenze and will definitely come back!