Ekaterina was most instrumental in helping us to plan our activities. Lots of good and helpful advises. Very friendly and ready help in and out. She is very knowlegeable about Florence, whether it is about shopping, food or cultural landscape. And above all Ekaterina has a charming and amiable personality. And it goes without saying that the apartment was exactly as advertised - clean, cozy and nicely located. We would recommend Ekaterina with our full hearts.