Alex and Natasha were friendly and responsive. We really appreciated that they were able to meet us early at the apartment to let us in before official check in as we had arrived in Italy around 6:30am. The bed was very comfortable. It was a cute little apartment. The neighbourhood was great! It was about 30 seconds from the school we were attending, about 7 minutes from Santo Spirito which is full of life, 15 to the Ponto Vecchio and close to the bridges to cross to the other side of the river. Lots of lovely little trattorias in the neighbourhood and particularly loved the Panificio with it's artisan breads and delicious cakes down the block. And round the corner there was also a fabulous deli with fresh pasta and cheese.