We really enjoyed our stay because it is a GREAT location, has a comfortable bed for two and a nice rooftop patio for a cocktail hour!
Several issues immediately arose,however. There are 25 steep steps to reach the elevator, which is vital information if you have mobility issues or large luggage.
There were no garbage bags, bathroom soap or laundry soap- the last thing you want to be doing in Florence is shopping for household essentials. We rent through Airbnb a lot and all of these items have been supplied even if just for the first few days
The kitchen is rudimentary. Just an FYI.
We awoke after the first night all stuffed up, only to discover a thick layer of dust bunnies under the bed. Clearly it had not been cleaned in some time. Conte did offer to send a cleaner around the next day but by then we had it all cleaned up.
We were able to address most of the issues with the host, but some took a little time. We pride ourselves in being good guests and are always working to leave the premises in a little better shape than we found it.