We found Barbara very sweet and dedicated to her mission to get us checked in properly and the apartment was as described by others, very clean, spacious and comfortable. Barbara was also a jewel in assisting us recover something we left at the apartment. Loved the new and well outfitted kitchen and enjoyed making a couple of family meals with a very large and fairly priced supermarket just around the corner The bus was easy to take to town and we were so glad to get the parking that was offered for our rental car. We would definitely recommend this quality apartment for a visit to Florence.