We were greeted by Letizia who was very welcoming and helpful offering great places to eat plus helpful hints. She gave us a map and went over our location and other important sites to see, which came in very handy. In fact we had used it so much it fell apart we could have used 2 maps or some tape. The apartment is very centrally located and everything is in walking distance. The apartment was very clean and the bed very comfortable. We had a beautiful view of the clock tower. We felt right at home and the apartment was very comfortable. Our check-in process was easy and the communication was great. Would definitely recommend.