Zein's apartment was my first AirBNB ever. I had some uneasiness as I did not know what to expect, or even if I would be able to find his apartment. Zein was an excellent host. Shortly after the booking he contacted me to see if I needed any help. He was flexible on my arrival time (I flew into Rome, and then took a train to Florence). As it turned out, my flight was late, and I missed my preferred train. I had good text communication with Zein about the delay, so I felt good everything was going to work out. And it did! After I settled in, we took a short walk through his neighborhood and he led me to a really good, reasonably priced local restaurant. His apartment...his home and bathroom...is really clean. The air conditioning worked really well...I could set my own temperature level. The bed was very comfortable for me. And my bedroom was very quiet. I slept like a rock! In the morning we had a cup of coffee and a good conversation about many things. I found a wonderful place to stay and a good friend in Florence. I recommend Zein highly.