The apartment is overall very modern, clean and well put together. It's also located very close to all the main sights, but away from the crowds. Also communication with Silvia and Michele was easy and very good. The only negative aspect is that because it lacks AC, when it's hot in Florence the apartment is very uncomfortable. The two fans do help, to be fair. However at night, you have to sleep with the windows open and it's very, very loud the whole night: lots of cars, buses, people, etc, you can hear from the second floor bedroom window.