The apartment was superb, as in the description and photos. It was in a brilliant and very central location, which we could not fault at all. The only downside was the very poor communication. Following our booking we received no communication from them at all. Failing to receive any responses prior to our holiday, we arrived in Italy and still did not know how to check in etc. We tried to call or message numerous times to no avail. We finally had to contact Airbnb for their help, which was causing a huge amount of stress and was not a good start to our holiday. Airbnb did eventually make contact and we checked in.
Thereafter, anything the host said they would do for us, didn't happen and any questions we had, never received replies.