Luca was very nice and available (he fixed our internet within 2min of our inquiry). The location is "perfetto", allowing easy access to everything in Florence. We frequented the sandwich shop 10 meters from the front door called Fratellini...get the #28 with truffle sauce. Our four kids fit comfortably and there was space for them to rest and unwind after seeing the sites. All of Luca's recommendations were spot on, thanks Luca and Bruno for a wonderful weekend. We will return!