Our friends checked into the apartment that night before us and they had a wonderful experience. Giacomo went above and beyond, checked in with us on time of arrival so he could welcome our friends and give them the keys. He took the time to outline the best restaurants in the area and explained how to get to/from the apartment. he even put together a welcome basket with wine and biscotti. The apartment was charming, even has two bathrooms and air conditioning (that was my husband's favorite part!!). Thank you again Giacomo, next time we will absolutely come back!