Wonderful apartment in the heart of Florence. We are a family of 5 and stayed just one night but would have loved to stay longer. The apartment is charming with an authentic feel. The ceilings are low but this added to the charm. The apartment was clean and tidy with all the facilites expected and needed. Check-in was super clear and easy. Donna was very responsive and accommodating. She organised a parking permit for us to enter the city as well as parking at the local garage at a reduced rate. Donna happily allowed us a late check out. Highly recommended this place!