The place was very nice looking, and while there were some problems with electricity, we understand this is out of the host’s control. The main problem for us was that there was a leak under the kitchen sink, so we could not use it (and had to wash our dishes in the sink on the balcony). I texted the contact person we met (not Michela), and never heard back. I then considered contacting Michela directly, but realized a major plumbing issue like this would take time to fix and require us to be there (not wanting to leave our valuables unattended)… so instead we just didn’t use that sink (and continued our vacation with the short time we had in Florence). From my own experience with plumbing, this did not seem to be a simple crack or leak, but rather shoddy plumbing work (I.e. an improper seal) which perhaps Michela is unaware of, and so we hope it will be resolved for future guests.