this place is half a block from the duomo. so there is a LOT of people. all the time. we could walk everywhere. we asked if we could possibly store our luggage there since we were taking a train later in the afternoon. he said it is not an option. so we booked a temporary luggage storage for the day. other than that, it’s a rock solid place. a bit hard to figure out how to get in the first time but the directions became clear during the initial check in!