This place is amazing. The communication with Max and Laura was great from the very beginning and even before we checked in they were already helping us get around Florence. We were a group of 13 and there was more than enough space for everyone. The location is great, just a short walk from the Duomo and a very safe street. What made the stay even better was their hospitality. We received several messages throughout our stay asking how we were doing and if we needed anything, and if we asked for something we got it right away. Totally recommend it.