Isabella was a good communicator, and greeted us personally at the start of our stay. The apartment has a good location, about 20 minutes walk from the Duomo, and there are several supermarkets nearby. Apartment was clean and spacious, with a small upstairs area (tall people will not be able to stand upright here). However, as all power is linked to the house key card, we were unable to set the washing machine to run while we were out of the apartment, which was a minor inconvenience. The breakfast provided is biscuits, jam and honey, so don't expect a buffet or a hot breakfast. Overall, we had an excellent stay at this apartment.