Booked Paolo's apartment for my parents and their friend for their first time in Florence. Paolo was prompt with replies before checking in and even allow them to drop off their luggage earlier before the check in time at 3pm. However, on the check in day itself my parents were told by Paolo that they're not allowed to leave their luggage at the apartment until check in time. So they had to wait in a nearby restaurant for more than two hours. He was very apologetic and told us his father was ill during check in so it's okay. Just wish everything was communicated better and earlier :)
My parents told me the apartment was nice, everything look just like the pictures. Everything is provided so it's perfect for short stay. It's also really close to all the attractions and there are lots of eateries within walking distance. The only problem they had was with the shower. It was quite inconsistent and quite hard to adjust. But since it's a short stay it's not a big issue :)