Marzia is one of the sweetest, most caring people we have ever met! We checked in quite later than expected due to a delayed flight and were unable to find a place to grab dinner. She was kind enough to prepare something for us so we could settle in after a long day of travel. She always checked in to make sure we were okay and if we needed anything. The room was spacious, comfortable and everything we were looking for, located across the Ponte Vecchio. Definitely found our place to stay whenever we are back in Florence!