There was a bit of a language barrier (Olga speaks Spanish & Italian only) & we didn't get a chance to see much of our host but she was very nice! The location is absolutely PERFECT, walking distance from everything (including 5 min from the AMAZING Mercato Centrale & Duomo, 10 from the train station and 2 from bus stops). The creamer in the room was bad and the wifi wasn't so great but otherwise it was as expected & worked nicely for 2 people on a short trip.