In summary - The already-broken shower door shattered on me. AirBnB was helpful but the host was rude and uncaring.
I’ve stayed in many Airbnbs and this was by far the worst experience. It started a few days before, when multiple people who had been given my phone number and full name started messaging me - and didn’t respond to my questions.
When we got there the glass shower door was off its hinges. The location is nice, but the blankets in the room were airplane blankets, and the quality level was low overall.
One morning while I was in the shower the power went out. I touched the shower door to try and get out, and it completely shattered, sending shards of glass all over my body as well as throughout the bathroom. One of my friends had to remove tiny pieces of glass from my hands and feet and from my hair.
When I messaged the host on the app, he didn’t respond. I eventually got and called the emergency number (which I shouldn’t have needed to use on a weekday) and one of the hosts picked up. They agreed to send cleaners, but continually badgered me asking how the accident happened - and did not ask if I was alright. I called AirBnB and they contacted the host.
The host sent cleaners but when we went back there was still pieces of glass in the carpet outside the bathroom. We couldn’t walk around without wearing shoes and ultimately decided it wasn’t safe to stay in the Airbnb another night. The host refused to refund us for that night, and wanted to charge us for the door breaking and injuring one of us.