We loved Lisa's apartment! Lovely space exactly as pictured and right in the heart of Florence. Our family of six was able to spread out and relax when we were in the apartment. Lisa provided many guidebooks for the area which we found very helpful in planning our visit. Her communications were clear and she was very helpful during our stay. We had an issue with hot water in one bathroom and it was addressed within an hour. Couldn't be more pleased with our stay.