Marella was super amazing and nice! She was right there at the apartment to explain everything for me. Her recommendations for restaurants were great. She was super responsive and so helpful. The apartment was cozy, just like home, and very clean. The location is hard to beat. It's right off the Santa Croce plaza, very safe and accessible. It's 5 minutes from the Uffizi and 8 minutes away from the Duomo! I'd recommend this for anyone traveling to Florence!