You can’t go wrong if you choose to book this place. Marco is prompt and thorough in his communication and made it comfortable for a first time international travel family vacation. The location is perfect with the Duomo in walking distance as well as other great restaurants and a nearby grocery store and pharmacy. The office for check in is not directly in the building as we thought it was. However there was a small office on the second floor that had employees more than willing to check us in or show us the other office for check in which was a couple doors down. We opted to check in at the office a couple doors down where the woman from the first office took me. That turned out to be a great place for not only check in but also finding out about tours, wine tastings and booking transportation to our ride back to the airport. Overall a 5 star experience despite the 4 days of rain we endured. But who could predict that? Thank you Marco!