Susy is incredibly kind and accommodating! She rushes to help and answers messages in a timely manner. The apartment was cute and had everything we needed to make or stay comfortable. There is no AC but the nights in Florence are pretty cool so you'll be fine if you keep the windows open. There's a supermarket really close by and it's only a 30 minute walk to old city. I found the walk refreshing and more enjoyable than taking a bus.