We got to Florence around 10 am and we were lost trying to find Mia's house. She gave us very vague directions with a different name of the bus stop. When we finally got to her house she was not there. We called her and a friend of her told us she wasn't going to be available until 2:30 pm. We had no where to leave our luggage. We had to wait for her for 3 hours in a cafe. We lost precious time from our 3 days in Florence. The room was clean and she did let us use her washing machine. She was unreliable and in the ad it says that she cooks full breakfast, which is a lie. She left cereal and toast out. No coffee or juice or eggs as it is posted in her ad. I would definitely not recommend staying with her.