Its a good size appartment in the perfect location, close to everything, right in the middle of Florence.
The kitchen has the basic utensils but lacks basic ingredients such as salt or olive oil.
There is a boiler with limited hot water wich taked a little to refill, its ok for a whole 10-15min shower but no more.
The mattress was bit hard and could be more confortable. It was cold at night but there is an AC that works really well. However we did end up asking for an extra blanket that was delivered on that same day.
The communication worked really well and everybody was extremely helpful.
I would recommend this for the easy communication and location.