We loved this apartment! Erika was a splendid hostess who made sure we had everything we needed for our stay. We particularly appreciated that she spoke English, and she went above and beyond to help us get a taxi for an early morning flight. The apartment was in a fabulous location--in easy walking distance from all of the great Florence sites. The apartment was fresh and modern, a rarity for European apartments, with amenities like a new dishwasher, laundry machine, and a color-changing shower head. There were two flat screen TVs with cable (my daughter loved watching Italian cartoons!). The space was smartly laid out, and just right for my family of three. The only downsides were common to European apartments: there were pretty steep flights of stairs to get up to the floor (tiring after long days of sight-seeing) and there was no AC (and Florence was in the middle of a pretty intense heat wave). Overall, I highly recommend staying here for your trip to Florence. You won't be disappointed!