We sent a text to Patricia's associate Francesca when we were getting into a taxi at the airport, and she and Alessandra met us at the apartment when we got there. They were very friendly and helpful and the apartment, while small, was everything we could've needed. Exactly as the pictures show except that I think the bed was a little bigger than I expected from the picture. The location of the apartment could not be better. It's seconds from Piazza della Passera, home to the best gelato I have ever had and the most delightful little vegetarian and organic restaurant called 5 e Cinque. It's a hop, skip and a jump from the Ponte Vecchio and all of the tourist sites in one direction, and the Pitti Palace and Boboli gardens in the other. If I ever go back to Florence (unfortunately the boar by the market says I won't!!), I will definitely book Patrizia's apartment again.