The listing repeatedly mentioned free luggage storage in the office from 10am, I even directly messaged them multiple times about the luggage storage after booking - but they never responded about it. I asked if the office luggage storage was at the same address, no reply. Once the day of my arrival came, I messaged them a final time asking to be let into the property to access the office, and they responded with "for 3 euro per piece of luggage" but not even mentioning how we can get inside the locked door. Then they said the office doesn't exist anymore, but we can use a luggage storage (not free) that is a 20 min walk away - as we are standing at the front door to the airbnb with all our stuff. If they had the decency to reply before the moment of our arrival - maybe we could've planned to show up there first instead! Wanting to get our time in Florence started ASAP, we just searched for a luggage storage locker near us for 20 euro until check in time. Other than that mishap and miscommunication though, we had a good time and the airbnb has a nice location! Just don't plan on any luggage storage from them.