Excellent experience with host! Our bags were lost by airline, Saverio & Lydia waited a extra 4 hours for us that evening. Over the next several days Saverio worked to get our bags and I do believe we would not have recieved our luggage without his intervention. The apartment is lovely, well thought out for vacationers. The extras to get you started, coffee, milk, fruit, wine and rolls. The place is super clean and spacious as in the pictures. The location is the best for enjoying Florence. Grazie Saverio, for wonderful experience in our favorite city.