Alessandra was wonderful! She responded promptly to my questions prior to my arrival. Once I arrived, I was amazed how at the view her apartment offered. Light floods in generously onto the Duomo and into the large windows of the apartment (which you may close with shutters but I never did). Alessandra greeted me and was extremely helpful with useful tips about food and sites around the city. I loved her quick guide of personally selected restaurants. She had everything one would need for an amazing experience in Florence