I have slightly mixed feelings about this property. It is basically a nice flat in a very interesting area, but if you're staying for longer than a few days or are a light sleeper, you may find the noise of neighbours quite annoying. It's impossible, of course, for the owner to do anything about this, but the arrangement of the flat is such that noise from below is very audible in the main bedroom and makes it very difficult to get a decent night's sleep there. This is not to put people off, but just to make others aware that it could be an issue. On the plus side, Rosa is helpful and responds to texts and calls very promptly (she waited up for me until after midnight when my plane was delayed) and Oltrano really is a great area. Francesca didn't reply to any of my message, which I think is poor practice, but I guess it didn't make much difference to the experience I had in Florence. In sum, worth it for a few nights or for night owls, but be careful if staying longer or looking for something peaceful