Letizia was great to work with and the apartment was wonderful. She was flexible with us to let us check in early so that we could drop off our luggage since our train arrived at 10am and check in is not until 3pm. Letizia also arranged us a taxi to take us to the train station on our last day since we are not fluent in Italian. The apartment was very nice and comfortable. The fifth bed though is in a very small room up a steep flight of stairs- I would not recommend staying here if you have more than 4 in your party as that bed is a little hard to get to. However there is more than enough space for 4 adults. You will hear street noise, as the apartment is very old with old windows, and people in Italy tend to eat dinner late into the evening in outdoor seating. Overall we loved our stay and I would definatley stay in this apartment if I am ever back in Florence!