Great place: good location, 10 min walk from the train station which was handy for us with backpacks. Pictures are very representative of the actual apartment. Liked the big bathroom and the good shower, as well as the big kitchen area and the comfortable beds. Be aware that Carlotta's place does not have a separate living room: the big kitchen with the dining table and small sofa is your living area. Carlotta gave us lots of tips on where to eat, and she kindly let us leave our bags at the apartment on our last day even after we had checked out. We didn't meet her when we arrived, the cleaning lady let us in. When we picked up our backpacks to make our way to the bus station after seeing Michaelangelo's David, we met the very friendly and kind Carlotta. All in all a very good place to stay if you're going to be walking in and exploring Florence.