Bianca's daughter in law, Paola, could not have been more warm, friendly and helpful. She met us at the apartment, she answered any queries via email or the app immediately, gave advice on travelling around Florence and the region around. Reviews had said the apartment was in a quiet area - I think we were a bit unlucky as a party seemed to be happening for three out of the four nights. But all was quiet by soon after midnight. The beds on the mezzanine were very comfortable. The bathroom very clean and had everything there for us - towels, shampoo, etc. The kitchen was great with a kettle, hob, microwave and cleaning materials. The location was AMAZING. So central. Right opposite San Lorenzo, four minutes to the Duomo. We could to any sights within 15 minutes. Cannot recommend highly enough.