I cannot say enough amazing things about Pamela's place. She was incredible to deal with. As soon as I booked, she reached out with directions to the car park and offered any assistance we might need. The day of our arrival, we kept in touch re: our arrival time. She met us at the car park and walked us to the flat (very quick walk). The flat was incredible. Perfect location. Gorgeous view (especially from the rooftop terrace). The flat was surprisingly quiet-even on a Saturday night. The kitchen was well equipped. We are a family of 4 with two young teenagers and we were all comfortable with the space. The flat is beautifully decorated with pieces from a local artist. We actually bought one of the pieces and it will always remind us of Pamela and her hospitality. We adored Pamela. She is a people-person and goes out of her way to make sure you have a great time. If I was lucky enough to live in Florence, I would make her be my friend! :)