Chiara arranged her work schedule to meet us. She showed us through the apartment and ensured that we knew how the keys and locks worked. The apartment was beautiful with a bottle of Chianti as a welcome gift. The apartment is in a great location to base yourself. Chiara also gave us tips on the local markets, which are great for fresh produce, clothing shopping and where to go for good coffee (important to us). Chiara was very helpful, welcoming and friendly and we would love to stay at the apartment should we be able to come back to Firenze.