Barbara had everything set up and the flat was nice and clean. Also very, very spacy. The location was great as well. However she made us pay tax of 20 euros in extra which was not on her profile as I think she should have had that there. And basically we should not have direct exchange of money due to airbnb, so she should have just included that to her flat fee in my opinion. Also the keys are very very difficult to open and we had to stay outside for Barbara to get home and open the keys for us, for more than three hours at midnight when it was very cold. I do appreciate her coming all the way when she was with a friend in Pisa, but I think you should double check how to open the keys beforehand. Overall we had a great time thanks to the clean and spacy flat. Thank you.