We stayed at the property for 2-days and had two different experiences.
We chose the place mostly because they offered safe parking in their own yard. 0ne day day before our arrival the owner texted us saying that they have a problem because they needed to do some emergency works in the villa and he offered us to go and park in a car park instead.
How can we react? We felt we had no choice so accepted the offer.
You can imagine how surprised we were when on our arrival we saw that seven other cars were parked there in the yard and we needed to unload everything, go and park in a car park that later took a more than 20 minutes to wait for it because they did not take the car out even though we informed them to do so one hour before the departure. We needed to block the entrance of the building until we got all our cases from the room which is quite far away.
The room we received was very small, there was no room to put our luggage, we needed to take 2 chairs out to put our suitcases on the floor.
There was no place to put our stuff, no desk or table....
The toilet seat was broken, the noisy vent in the bathroom did not stop operating for 20 minutes after we turned off the lights.
We texted Rambaldo but he ignored us.
The next day Alice who was serving breakfast asked how we were.
Since she had asked we told her and she kindly offered to move us to another room. We were very happy with her offer and packed everything.
On our arrival in the evening we found ourselves in a lovely room that looked exactly like the photos!
No doubt, Alice saved the day for us.