Elisa was very good about communicating with us and her father was very easy to deal with when we checked in. The wifi was terrific, and the apartment had all of the conveniences you could ask for. I was very disappointed, however, when I tried cancelling my reservation 4 days in advance and was told that I couldn't get my money back even though the site clearly says 100% refundable 24 hours in advance. I was in Italy and it was too difficult to try to argue. I'm not certain whether this was Alisa's fault or AirBnb's fault - still it was an unfortunate situation since I wanted to cancel and stay in a different part of Florence where we could park our rental car. I believe it kind of tainted our stay at Elisa's since it was difficult to find a place to park our car, and parking in Florence is very expensive. The apartment was clean and very well situated. But it was noisy at night, (there is a cafe next door) and we couldn't keep the window open for fresh air, because of the noise and the mosquitos.