Chiara and Mauro were perfect hosts and we could not recommend them or their flat more highly. My mom, aunt, and I were delayed 1 and 1/2 hours by train upon arrival and yet they met us with big smiles, hugs, snacks, and a bottle of wine. We felt like we were being welcomed by family! The flat was beautiful, very clean, and had all of the amenities we needed. They also provided us with a map and recommendations of what to see and eat in Florence. Everything they suggested was wonderful and at a good price. When we left they called a cab for us and helped with the luggage. It could not have been a better experience. Highly recommend! We will be back!