Cristina was extremely welcoming and the apartment is far nicer than the pictures! Everything was absolutely spotless and the bedding was luxurious. The amenities are also good: the kitchen has everything you could want and the SkyTV was a nice feature for English-speakers like us. Oltrarno is a great neighborhood and this apartment is in walking distance of some of the best restaurants in Florence. The two AC units will keep you extremely comfortable and work very quickly. Do not hesitate to book this apartment--I know I won't the next time we stay in Florence!