I prenotated the apartment only 1 day before arriving. Francesco turned back right away and was very seviceminded in the contact. It seemed very convenient that I could just pick up the key by turning up in Francescos store next to the main station Santa Maria Novella. I had only ordered the flat for 1 night. However my flight could not land in Firenze because of weather conditions and was redirected to Pisa. I called Francesco to explain the situation and that I would not be coming anyway. He was very nice and pleasant.