Gio comms were great. Our original apartment had a flood so he rapidly offered an alternative (in fact an upgrade). The upgraded apartment was very clean and tidy with a perfect location (it would be hard to be any closer to the sights). Also the WiFi was faultless (a first in our multi-year experience of AirBnB!). We took advantage of the free parking, which was just a couple of minutes walk away, but be aware that the garage staff drive the car offsite until you need it again (with 30 mins notice). Btw, not being a local, driving from the North / West was challenging (from places like Pisa or Lucca) as you have to drive right around the city to get here (tip: head for Piazza Dei Cavalleggeri).