Great location in the heart of Florence. I arrived via train and it took me about 15 minutes walk to reach the apartment. Monica maintained communication throughout and was very prompt with her reply. Monica and her daughter was waiting for me at the apartment as agreed. The room itself it gorgeous. Beautiful painting on the high ceiling. Comfortable bed with all amenities provided. As advertised, I shared the bathroom/toilet with another guest in the second guest room but I only saw them once in the 4 days I was there and never had to wait to use the toilet. There are basic amenities at the landing e.g. kettle, fridge, microwave, cutleries which I did not use. Obviously being central, the streets can be slightly noisy but nothing major. Highly recommended and will return!