For anyone who has used Airbnb a few times, then the difference between a host meeting you in person to explain things and a remote host accessible almost exclusively by email or phone is not new. This Airbnb is in the second category. The hosts made up for the remoteness with rapid response to any issue that arose. For instance, when we had problems with Wi-Fi, they sent a technician to replace the router within 24 hours. We stayed the last week of October and the first week of November, 2021. This very clean and roomy two bedroom flat in the middle of old Florence was comfortable and almost every museum and historic church was within 10-15 minutes walk. If we ever return to old Firenze, we would love to stay there again.