Caterina was great with the pre-arrival communication and although we didn't meet her, she helped us out with a dining recommendation and we felt that we could contact her at any time if there were to be a problem (which there wasn't). The apartment is on the top floor of a building 10 minutes' walk beyond the station and although the area looks quite nondescipt, we found that just a few streets away there are many places to eat and it's quite buzzy at night. It takes about 20 mins to walk to the Duomo. We really liked Caterina's apartment because it felt like an authentic Italian home- marble and parquet floor, white walls, tiled bathrooms and some nice antiques. It was very clean and the terrace was a great place to relax with a beer after a hard day of pounding the streets. Moreover, the air con works brilliantly! (An absolute necessity in the fierce Italian summer). Would definitely recommend