We were promptly met by the housekeeper when we arrived, and the flat was just as I imagined from the photos. Just a few steps from the train station, and a short walk to the city center mades this flat the perfect location for us. The flat had everything we needed and building felt very safe. Andrea was easily contactable via AirBnb for our whole stay. There were a bunch of maps and brochures on the table that were very helpful for exploring Florence. Overall, a great stay.