I think that anyone who uses Air BNB regularly hopes for the comforts of home - and this is what my wife & I felt in this apartment. It was spacious, and the location was excellent (1 block from Piazza Santa Croce] - with easy walking distance to most attractions and restaurants. The hostess was waiting for us when we arrived by taxi, and gave us excellent hints of what to visit, where to find the supermarket, and particularly told us about a cozy, inexpensive local restaurant with amazing food! A very nice bottle of red wine was waiting for us. The apartment has character and charm, as one would hope to find in Florence, and although the 2 bathrooms were not luxurious - they were acceptable by European standards.
Communication was very good, and one very small "problem" with the wi-fi was quickly taken care of...
One night we experienced very loud festive activities outside into the wee hours of the morning, but someone must have complained to the small bar below - as it never happened again.
Would we stay here again? Very gladly!
Highly recommended!