What makes a super host? In this case, when we arrived the washer did not work, then the air conditioning, the shower drain did not work, all the water on the bathroom floor, the toilet seat was broken, when I let Mattias know about all this, he just gave me instructions on how to fix the drain using Drano; for the washer, to check the plug to the wall, never said he was sorry or that he felt bad about all this inconvenience. Maybe this is normal for him, but not for us, we don't pay for a place to be doing all the fixings, bad for him.