Location was prime. Room was a little small but had sufficient amenities.
Check in was at the Ciao Florence office a few units away and they allowed us to leave our luggage as the room was not ready for check-in.
We didn't have much communication with the staff thereafter as we didn't have much questions on what to do or where to go in Florence.
Only unpleasant experience I had was the 3 messages I sent on Airbnb which was not answered by the team for more than 1 week, until my husband WhatsApp-ed them. Not sure how the portal could miss alerting the host of 3 messages. I didn't have such issues with other hosts.