I was in Florence at the time that I made the booking. It was all last minute and Giulia was quick to respond to my questions. We confirmed the booking in a day. Her father and her were so kind to shift the check in time a bit for us as we were stranded with our luggage. We were so grateful. Giulia also gave us some recommendations for places to visit and restaurants to eat at. What a gracious host! The apartment itself is absolutely lovely. It's airy, bright, has all the amenities one would need. I truly felt at home.