Communication was great, I had to book the joght before because another Airbnb didn't confirm and it went smoothly. Location is fantastic, about 5 min walk from the train station and walking distance from all Florence attractions. The room was big. The matres is two twins together, they tend to move a night. The place is clean, 2nd floor by stairs. They have a hard check out at 10am and they do charge if you want to leave your bags longer. There is a bag storage place half a block away or at the train station. I'll recommend this place!