Francesco didn’t provide check information before we arrived. We were forced to walk-in behind another guest and ask for assistance from the cleaning crew to get into our room.
We only had hot water for one night.
On the morning of check-out, our room completely lost power—no lights and no air conditioning.
When I raised these issues with Francesco, we received no response.
When I submitted a request for a partial refund after our stay, Francesco told me that I was “using false issues” and that I should “book a cheaper place next time” because he believed I was “trying to get a free vacation.” This was our seventh temporary stay in three weeks, and the only time we complained.
The location is great and the room looks lovely. The host is rude and the room may be lacking hot water and/or air conditioning and/or lights. You can balance what is worth more when booking.