This was our first time using Air B & B. We are a young couple backpacking through Europe. The apt appears how it does in the picture. It is fairly easy to get to when you figure out the bus system from the train station. Upon arrival, we had Roberto's friend let us in. There was a nice print out for the guests of tourists attractions. Other then that, no real personable interaction between host and other guests staying in apt. The room can be quite loud with the city traffic, but with earplugs and a long day of sightseeing we slept just fine. The location of the apt is not very convenient for walking distance, but if you catch a bus it is much easier. The problem is we enjoyed the city at night with late dinners and having a cocktail. By the time it was 11:00 pm, the buses we closed and we had to walk home a good 20-25 minutes. The only thing that was unfortunate during our stay here, was our change of travel plans. As we arrived in Florence we were supposed to stay 3 nights, and ended up staying two nights. When I informed Roberto of our change, he just sent me a brief text saying that the room could not be filled. The text was brief and unclear with the language/ grammar difficulty. We tried to find a change in dates policy on the website, but were not able to find it. So we weren't really clear with the process. We thought by giving a 48 hr advance notice it would be the same as the 24 hr cancellation policy upon arrival. Other than that hiccup, the experience was good. I would try to find a place closer to the city center next time though.