Excellent. Francesco met us and patiently explained necessary things about apartment. Buildings wifi needed repair, he graciously apologized and waited awhile for repairman to make sure it was working. Well-organized binder with procedures, info, maps, recommendations, etc. First floor apt is very clean, bright, sleek, modern, tasteful decor. Plenty closet/drawer space, hangers, comfortable bed in quiet neighborhood with interesting small shops, restaurants, Wednesday market at nearby Piazza Sprito has fresh fruits, veg, clothes, furs, etc. Washing machine just outside apartment came in handy. Very secure. 20 min walk to train station. Would return in a heartbeat...loved it!