From the 1st communication I had with Joshua before make the booking till the day I leave, never once we had a bad communication. Joshua also responded quickly. I remembered when I clarified to him about the shower situation over Whatsapp before I and my family arrived, Joshua made sure the shower working well and then negate that doubts.
The day that my family and I were about to check-in, I made about 3 to 4 times change to our arrival hour but Joshua remained cool with the ongoing changes. When we came, he was greeting us at the door, helping to bring the suitcase into the bedroom, giving a house tour, made sure we will have a convenient stay.
During our stay, I burned one of Joshua's tea mat. To my surprise, Joshua wrote off that incident and told me to stay cool and calm :) Joshua also helped us booked a taxi because mytaxi app for some reason does not work in Florence. Thanks Joshua!
Decor wise, We love it. The only thing is, the apartment has 4-floors and the kitchen is located at the basement, so if you are a lazy person and hungry at all times, made sure you cooked enough and brought enough supply to your bedroom!