Apartment:
The apt is perfectly located and walkable distance to practically everything in Florence.
The apartment was fabulous and very well decorated. With very comfortable beds. Bathroom was also very modern and neat. That’s where the definition of “Luxury” ended.

Amenities: (or lack of it)
Not a typical AirBNB. The kitchen was not well equipped. And the management company didn’t care.

Examples:
•	Dishwasher with no dish washing liquid
•	Sponge but no dishwashing soap
•	Espresso cups, but no way to make coffee (no coffee machine, French press or a Moka).
•	No toaster
•	Oven was installed but not working
•	Fancy Fridge with water dispenser, which did not dispense water (probably not connected)
•	Wine glasses with no corkscrew
•	Two Air-conditioners – with one functioning remote
•	No Iron and Ironing Board
•	No basic condiments that most airbnb’s offer.
•	What they had enough of were TVs. There are three TVs in this Loft apartment.

We called about the oven and coffee machine. We were told that oven is not working however there is a functioning stove. And they went out of their way to bring us a Moka the next day.
Basic host courtesy:
The management company, was not upfront about amenities and conditions and the attitude once we checked in was “take it or leave it”.
In addition, on the last day there were a few surprises that we were not ready for. (1) they agreed to allow us to leave the bags in the apartment post checkout as long as we picked it up by 1pm. However on the last day they said it won’t be possible, but allowed us to drop it off at their office “free of charge”. (2) In addition to this, we were also informed that if we had garbage we must take it out ourselves, with no instructions on where to dispose it.
All in all this wasn’t the luxury we were hoping to experience, as:
•	30 minutes wait at check in. While we waited on the road with kids and luggage.
•	Taking garbage out is not definition of luxury (had to walk 1km to dispose it)
•	Cab fare expense to drop and pickup our bags from the office on the last day
•	Loss of 7-8 hours of our sightseeing due to the inconveniences caused by the above and other lack of amenities described above.
It would have been nice if they had been upfront and clear about amenities and other conditions, we could have planned our last days accordingly. Other than that we really enjoyed Florence and the apartment.
In conclusion – This apartment is perfect for someone who wants to use it like a hotel room.