Enrico was helpful when we arrived with our bags up the many flights of stairs. It is no joke that it is up a lot of stairs and no elevator. The apartment was nice and quiet at night. Beds were comfy. Shower worked great the first night and then was doing the really hot/cold thing. Enrico was great and came out right away to see if he could fix it. It helped a little but was the same way the next day as well. We left the area on a day trip and then left the next day so we weren't able to follow up with him about it. Loved that he was so responsive. Apartment kitchen is very well stocked and the apartment is in a good central location. Enrico gave us great advice on where to shop for food and where to eat. Also, be aware that some mosquitoes get in the apartment windows. First night we didn't close the curtain and had to deal with a couple of the little stinkers over the next couple of nights.