Silvina followed up several times with us b4 our arrival. The location is a 15 min. Walk from the train station and easy to reach. Florence is a small city, so we walked everywhere. The location is not central florence, but your in the city center within 15 min Walk. This is a live in residence and therefore everything you need is pre stocked by her. She prepared the extra 5th bed and had water, juice, milk and fresh apples ready for us. Thereafter she explained the local sights to see in great detail. During our stay, there were earthquakes. Silvina followed up with us each morning, assuring us that there was nothing to be concerned about. Only one small advice. The apartment is on the top floor with no elevator. It can be difficult for young children or the elderly.