After you struggle up the steep, dark, long stairway to the apartment you step in and the journey up is worth the while. The apartment is just like the pictures. It is nice, elegant, clean, and refreshing. We arrived in Florence 3 hours earlier than check in. Alessandra was more than willing to allow us to drop our luggage off to the apartment and continue exploring Florence until the apartment was available. The cleaner met us at the apartment. She was friendly, nice, warm, and did an excellent job explaining all the amenities of the apartment as well as places near by. The apartment was just what we needed to enjoy Florence first hand. We would stay here again any day! I encourage all guest to stay here but pack light because pulling luggage up 3 flights of steps is not an easy job.