Just don’t
I’ll start by saying that when I booked this particular room (months ago) all the reviews for this place seemed to track, and as it was in a location we wanted, with a lovely view, so we were very excited to stay here.
It wasn’t until we arrived and found ourselves confused as to why this space was not as pictured or expected that we saw some of the more recent negative reviews.
All of which I agree with.
As mentioned in some of the more recent reviews, the communication was terrible but what really threw everything off the rails for us was that the bed was broken (to the point where we couldn’t sleep on it because it was sunken, uncomfortable, and unsound) there was an incredibly pungent smell (like dirty diapers) permeating the room, the closet door on the left side didn’t work well, and all in all, this was a huge disappointment and left us having to scramble for a hotel and missing out on much of what we wanted to do in Florence on our first night here. I’ve never had a bad experience with Airbnb but this definitely wasn’t acceptable. Just stay somewhere else.