Everything was great. Carlo met me as I arrived and was extremely nice and pleasant. If there was any issues he said he would respond immediately not only leaving his phone number, but also that of his sisters. Which to me, says he cares about his guests. The place is massive and would be great for 4 people easily. Also you should know that this apartment has one of only a few balconies on the street and lets you just hang out and watch the hustle and bustle of the street. It is an extremely safe environment (Caribineri are next door) and located in a quiet area close to everything you need to do/see in florence. Also a onus is a grocery store 50m away, very convienient. Its a unique place and well worth your stay. Thanks for everything Carlo.