We loved the apartment and the location! Apartment is big and very comfortable. It offers everything you need. We had a baby with us so the washing machine in the unit was great. There was even laundry soap for us to use. There were breakfast items, coffee, tea, juice and bread. Just perfect for the five of us. Another perk was that they owned the awesome restaurant downstairs. Very good food and service! We were on the 2nd floor. There is an elevator and a storage closet on the main level. You can't check in till 5, but Andrea was very helpful in have us store our luggage downstairs. If I am lucky enough to return to Florence, I would love to stay again!