Communication with the host was excellent with fast responses to any questions. We were met on time at the flat. Shown round and points of interest in the local area were shown to us on the map. A bottle of Chianti was a very nice touch too!! The listing was very accurate and with the kitchen / dining area it was more spacious than expected. Location was fantastic - really close to the river / museums / restaurants etc. A great couple of nights and stay in central Florence.