Alberto was super nice and sweet. On our arrival we didn't find the apt and I called him. He immediately came to pick us up. He prepared delicious breakfast for us every morning- warm sandwich, cakes, fruit, orange juice, and tea or coffee. It really made our day. There's everything you need in the room, like shampoo, conditioner, and even body lotion. The only downside was there's no elevator in the building. It took us (2 girls) a while to carry up and down our heavy luggage. Alberto helped us carry up our luggage though, which is so nice. We loved Florence and enjoyed our stay a lot, and Alberto's b&b even made it better! Thank you Alberto!