We had a great time staying at Chiara's place. Chiara and her associate were extremely communicative and helpful even before we reached Florence. They offered numerous suggestions regarding restaurants, activities, etc. and booked things for us that we wanted to do. Check-in was relatively simple, although we were stuck by the entrance gate for a few minutes when we couldn't get in touch with the host. Once we made contact, the rest of check-in was a breeze. We were greeted and shown to the apartment which was clean and spacious. We were only there for 3 nights and didn't use the kitchen amenities but overall the place seemed very well equipped. The only issue we had was that it got pretty hot in the apartment at night (despite the chilly weather) and we couldn't get the air conditioner in the bedroom to work properly. The location was fantastic and allowed us to walk pretty much everywhere in Florence we wanted to go. We highly recommend this apartment and greatly appreciate Chiara's hospitality!