Costanza was incredibly kind and generous. The people before us checked out late so she had a friend come and walk us around Florence and buy us gelato and cold drinks. When we arrived the air conditioning wasn't working, but she continued to stay in contact with us and tried to fix it (eventually it started working). When we checked out she brought us cold drinks in a travel bag and offered for us to leave our bags so we could walk around a little more. The location is a little outside the center of Florence which was great. It feels more local and the restaurant we went to was 10 ft away and it was absolutely incredible (passaguai I think was the name). Overall, Costanza was a great host!! P.s. Her English is not that great, but you're in Italy so who cares??