The flat was spacious, clean and well equipped, and perfectly located for exploring Florence. Duccio advised us that he would be away at the time of our visit and left a contact in case we had any problems. Additional instructions sent prior to our arrival were excellent for locating the flat. The absence of a second set of keys caused a minor inconvenience, however, this was successfully resolved within a couple of days through the contact. Staff at the key pickup location were very helpful with the key situation, allowing us to leave the key with them so that we all had access when needed. In an unusually hot and humid July, cooling was a challenge although the provision of extra fans helped. It was, however, very hot in the flat. The neighbourhood was great, with a grocery store just down the street, a travel agent for booking train travel only a block and a half away and many eating establishments nearby. Washing machine was a welcome addition. Wifi was unreliable bit Florence has city wifi, accessible when we couldn't connect in the flat.