Ornella was prompt in replying our questions and messages. Her place was central to many of florence’s sites to visit and easy to walk to. It fit 3 adults comfortably and was very clean. She also let us put our luggages before check in time and greeted us at the front door. However, it would be good to note that in Italy, 2nd floor is ‘3rd floor’ because ground floor is considered “0”. We have relatively large luggages and had to carry them up stairs. But Ornella was there to help upon arrival. The climb is okay if you dont mind it. Overall would still recommend Ornella’s place for comfort, value and location!