As an Airbnb guest, I always expect the experience with a warm-hearted host, who shares his local expertise and shows readiness to help especially in some special situation (e.g. accident, theft) like a local friend. In this regard, my experience in Florence is quite disappointing. On the way to the Airbnb flat, I was stolen, and credit cards, cash and my residency card were gone. When we finally checked in after waiting, the host didn't show any interest in what happened, but in how much extra unlisted cost (cleaning fee not included in the price as it should be) I owe to him. In my efforts to apply for the lost ID to return to Canada, I found the host not ready either to offer the real help. I am sorry that I don't feel any personal touch in this Airbnb listing, just the matter of making money.