Sara was very informative and very helpful and gave us a lot of advise. Apartment was great! As shown in the photos, with 2 bathrooms attached to the bedrooms. The climb up and down with luggages to the apartment was quite a good exercise. Sara helped us with the bags as well! Wifi is good, heater is good, couple of locks and entrances which makes the place safe. This place is also near the main train station which makes things really convenient when traveling to nearby cities from Florence. It is also in good walkable distance from the main attractions in Florence itself. This place is highly recommended!