A great location in heart of Florence and close to many landmarks and shopping places. A lot of amenities and supplies were in the rooms and this would have been perfect for a summer stay. Host responded to messages promptly, but some issues stood out. Checkin was smooth but there were some racial comments made by Mario which bordered on the offensive. Heating was a big issue during our stay in December. The temperature of place doesn't go above 18 deg C. It was super cold during our stay and we asked for additional room heaters. The existing heaters were not efficient and did not help. Host responded that they had never received such a request before and that there were enough blankets to help us. Also because it was holiday season, they were not able to get heaters either. Hence it was a difficult couple of nights and even the clothes wouldnt dry after washing because of the cold. We were left to fend for ourselves, which was disappointing.