Our Stay in Florence couldn't have been better. The host offered support and clear communication from initial contact and was there for us throughout the trip if we needed anything. The host also picked us up from Santa Maria Novella rail station, making navigation of the streets that bit easier without our bags. The host then offered to drop us off at the Pitti palace and gardens as the first stop on our trip around Florence. The apartment was spacious and had all the necessary items to make our stay comfortable and enjoyable. It is situated in an ideal position, just walking distance from the Duomo, the Bargello museum and the Basilica of Santa Croce - to name a few. There is also a handy supermarket around the corner for bits and pieces while out and about and the restaurants downstairs were always buzzing with people and had great food. However, If you are travelling with someone who does have trouble with stairs this may not be suitable as there are several flights to climb. Our only problem was the length of time we had to see all the wonderful things Florence has to offer. I would happily recommend this host again.