I booked Max's place half an hour before checking in. Our previous AirBnb hosts in Florence had to cancel last minute as their boiler had broken down. Max was very helpful and prompt in his responses. When we entered the apartment (four of us) we were wowed by the majesty of the place. It is a typical Florentine apartment that his grandmother used to live in. This made is quite special. It is decorated beautifully but also has thoughtful touches for guests- kettles in each room, teas and coffees, cold drinks in the fridge. The bathrooms are spacious and very modern, and the flat is well heated. Max lives opposite and he is very responsive to queries. I even knocked on his door to ask how to use the hot tub! He booked my taxis for the train journey back and was an all round great host. We loved Florence too. Everything is walking distance from the apartment. Thanks, Max!