I have not met Giovannella in person, but she was very fast in replying and quickly managed to solve a problem I had with the internet connection and the washing machine. The flat is cosy and located in the central area of Florence, with easy access to the market and the city center. Being at the ground floor creates some issues with humidity, and the bathroom needs some restructuring. All in all it was a nice stay and Giovannella was available for any thing that I might need. Particularly appreciated the olive oil and the change of linen.