While the location was perfect and the apartment is beautiful looks wise, we were very disappointed with our check in. We had given the apartment management company our timing of arrival many days prior, and on arrival day when we were almost at the apartment (at the agreed upon time) we were told someone would meet us in 15-20 minutes, and we ended up waiting almost an hour outside the apartment in the street because the company double booked our check in person and she was busy checking in other guests at another apartment in the city. The upstairs was also too hot to sleep and the AC did not cool sufficiently. While we understand it was very hot outside (we visited in August) we expected to be able to use the apartment as advertised - including the beds upstairs- and were frustrated when the host wasn’t able to provide a fan. Location was close to many of Florence’s main attractions, but would not recommend staying here in the summer if you plan to use the upstairs or care about timely check in.