PROS: The location of this place cannot be beat. Additionally, the space is extremely large. We were allowed to drop our bags off early.
CONS: The response time was very poor. I reached out numerous times that the heating didn’t seem to work. I sent photos and was told everything looked right. I told Chiara it was still very cold, and was told it takes awhile to heat up the large apartment. By the third or fourth night I reached out again, with another photo, asking if something was broken because there was zero heat. Hours later I was told by Chiara (who I believe is a property manager and not the owner based off of context) that the owner said the heating unit was still set and locked for summer, and was only then told how to manually override it.
The wifi didn’t work the first two days. Chiara stated there was wifi issues in the area. I finally decided to unplug and plug back in, and it worked fine after that.
While there is a binder of things to do in the area and places to eat, there were no directions on how to use the heating, how to use the washing machine or oven, etc.
While the apartment has plenty of kitchen items, we were only given with two towels for a week-long stay. Honestly we didn’t even bother reaching out for more because the response time lagged.
Lastly, the stairs. I was fine with them (I’m younger and workout every day so was prepared for them), but my aunt struggled with them. If you’re taking anything larger than a carryon size suitcase, it’s rough, but doable.
Overall, if you don’t care about the communication and issues, the location can’t be beat. If you’re someone who wants a responsive host, then look elsewhere.