Tomasso was very helpful with everything. Gave us great directions from the train station to the apartment. We were running a bit behind schedule due to the trains,but he patiently waited for us. He gave us a tour of the apartment, greeted us with a bottle of Chianti. He even took the time to outline on a map where all the main attractions and great near-by restaurants, bars, and gelaterias were located. The apartment is great. It's in the most ideal location. It was easy to get to everything on either side of the river. We would be very happy to stay there again.