Maria Cristina was SO helpful, she came to the apartment to meet us for checkin and explained everything. She lives in the city so we knew we could reach her anytime should we required help. The rooms are Exactly as shown in the photos, wonderful and clean, she takes very good care of them. She also had a map of the city with good restaurants marked on it, we tried four of them and were all very good (not touristy or expensive). Taking the bus can be tricky especially if this is your first time in Italy, we had trouble finding the place so make sure you know the route before arriving in the area. By foot, the apartment is about 15 mins from the city center, and another 15 mins to the Firenze S.M.N Station. The bed is super cozy and we were sad to leave. If I ever come back to Florence I will definitely look for her place again. Thank you so much and I hope you enjoyed having us over.