Although this apartment is beautiful and in a great location, we had a number of serious problems. (1) The air conditioner in the Master Suite and master bathroom never worked. We had to call numerous times to get people to come over and try to repair it. I'd receive emails of times they'd be coming, but they'd never come at those times; they'd come later. We had people in the apartment 2 days trying to fix it. One day, 3 men were in there for several hours. All the filters to the 3 units were totally clogged. They vacuumed them out for us. But they never got the a/c to work in the Master Bedroom, making it totally unusable. It was 85-90 degrees F during this time. It ruined our vacation because I had to sleep with my son in the other room, and my husband went to a hotel. I asked the hosts to reimburse us for this, and they first offered us only $114 out of the almost $2,000 we paid for 4 nights, cleaning, taxes, etc. After I complained again, they increased the refund to $141, which is totally unacceptable. Adding to this, the NOISE is a problem. Cabs beep when they drive so there is almost non-stop beeping going on all day and well into the night. You can hear conversations despite the so-called "double paned" windows. It's a noisy Plaza. I knew that, but I thought from the owners' description that the installation of double paned windows substantially reduced it. It is also very difficult to find. Cars cannot drive on the Plaza, and there are actually two #5 buildings on the Plaza. A cab dropped us at one of them, with all our luggage, and it took us about 20 minutes to find out our apartment building was on the other side! It was very hot and we had many pieces of luggage. We had to tag team dragging them across the Plaza to the right building, which a kind Italian man finally helped us find. The host ought to put a small map online showing exactly where the building is in relationship to the roads surrounding the Plaza. Pick-up was just as difficult because the police would not let our car service driver stop on the corner closest to our building, and they aren't allowed to drive onto the Plaza. It's just tough if you don't know where you are going and if you have a lot of luggage. There are 17 steps in the foyer of the building that you must climb before reaching an old-fashioned elevator with the 2 doors. It works, but it's small. I would just warn those who don't travel light! Or who sleep light! Or who need air conditioning!