Pierpaolo was pleasant to deal during our few interactions over email and SMS. Unfortunately, Jun, the main person we dealt with, was not. It was difficult to communicate with Jun, and we felt uncomfortable with him as he was intrusive and overly pushy. Neither Pierpaolo nor Jun were understanding when our bus arrived into Florence late, requiring us to pay an additional 20 euros even though we had notified them a couple of hours beforehand, and told them upon booking that we would probably arrive after 7 pm. Overall, the apt was in a great location but communication was poor.