Francesca was very friendly and approachable. The flat was just like in the pictures. I personally found the thin walls (we could hear the neighbors so badly especially in the early morning :( ) and windowless structure of the flat (one small top window and one window in the bedroom facing building's walls) a bit chlostrophobic. But other than this, it is a perfect stay for a touristic visit. Perfect location: both very central and safe. Also, everything in the flat worked fine: wifi, shower...