I was staying in Florence, Italy for 7 days. I decided to rent Irene's place based on the longest review of one of her guests who was impressed by her place. First of all when you arrive to Florence make sure you have correct direction (I took a wrong bus and had to come all the way back to the train station). By bus it took about 20-25 minutes to get to Irene's place which is right across the street from the bus stop. Once I arrived I was welcomed by Irene. I arrived after 8pm. Irene's english is not perfect but she can describe basic things in apartment and where to find everything. One of the nicest things was Irene by herself. Her personality is so sweet. She is full of happiness, positive energy and she smiles all the time. She is one of the sweetest persons I've ever met. You won't be disappointed when you meet her personally. After Irene described everything I needed to know I asked her about heating because it was pretty cold inside of her place (my room included). I was told that the weather outside is pretty warm (It was unusually warm during a day) so she is not using heaters yet. This is the only one thing I would complain about but I have to say it was my own mistake and not Irene's. First night I thought I'll be fine and hopefully I won't be cold. But I had to sleep in my trousers and long sleeved T-shirt (later that week I had worn 2 of them). In the middle of the week while I was visiting Siena I got a cold and return into the apartment which was pretty cold and I had to wear more clothes because I felt very cold. Irene turned her heaters on only once while I was staying there. I don't think there was something wrong with a gas but I would recommend you to ask her before booking if heating at her place is really working. Every day I returned to the apartment pretty late between 11pm and midnight and Irene was already sleeping and I forgot to mention to turn heaters on. Once again it was my fault because I should tell her to keep her place warm. Another thing to be aware of is you are not allowed to take a bath tube (which is fine because I am used to using just a shower). The thing is water was hot enough for taking a shower. Strange thing is its not hot enough when you want to pour your bath. I was concerned about the internet and I asked her about it in my very first message. She knew its not one of the strongest ones and she recommend me to purchase another one. If you want to check your emails and so the internet at Irene's place is not strong enough. Sometimes it worked well and sometimes it took a very...