We had a comfortable stay in Silvia's apartment. The place was clean and located near to the main train station (about 5 mins walk). It was also within walking distance to some of the main attractions in Florence such a Duomo and San Lorenzo. We arrived Florence late at night and Luciano helped us to check in. There was heating issues in the bathroom and bedroom on the first night but Luciano responded to our messages fast and the issue was resolved the following morning. The luggage storage facility was good as we could go off for some last minute sight seeing freely while waiting for our next train.