We loved having a place to stay that was such a comfortable home base a short walk from everything we wanted to see in. Florence. The apartment is spotless and stylish. Margherita was quick to respond and very understanding when I was slow to figure out train schedules. She met us promptly and cheerfully and walked us through the particulars of the apartment. We did not have any problems during our stay but I had all of her information so I am confident everything would have been handled if we did. She left snacks and drinks which we also appreciated. I would love to stay there again and would recommend this apartment to anyone planning a trip to Florence.