My husband and I stayed five nights here, and we thought it was a wonderful base for exploring Florence! Lysiane was there to meet us and show us around when we checked in, and she even offered to call and arrange a taxi for us on the day we checked out because we had to leave super early and had heavy bags with us that we didn't want to carry to the station at 4am! We really appreciated that! She's also quick to respond to messages The flat itself is in an ideal location, within easy walking distance from all the sites, and it's very clean and full of lovely art that Lysiane created. Of course, we loved that it comes equipped with a powerful air conditioner! The weather was extremely hot while we were there, and whenever we went into the flat and turned on the air conditioner, it seemed to cool everything down within a minute or two! I've never seen an air conditioner that works that fast - it's really nice to have that in the summer. I highly recommend this airbnb!