Carla is a fantastic host. Very quick to respond to messages which is very important to me. We had a problem with the AC and she was very helpful in quickly resolving the issue. Everything is clean and well stocked. The place is spotless and I felt at home. Only draw back is there’s lots of stairs and no lift so if you’re very old or have bad knees you won’t have fun. There’s also only one key that controls the lock and electricity. If you’d to split apart you have to coordinate. Next time I’m in Florence I’ll check to see if this place is available and stay again. Highly recommend.