The landlady, Cristiana, was the one who greeted us when we arrived. She was real helpful and provided a thorough explanation on the places we can visit in Florence, transit choices, and food, etc. The air con was a life saver when we visited (still hot in early September) and the place was very clean/comfortable. The apartment is conveniently located to reach city center and is close to the bus stops. In addition, the Santa Croce and the leather school is a 2 min walk away (literally). We had a great stay at Chiara's place!