This was our first airbnb experience and it certainly exceeded our expectations. Nadia's place was spotlessly clean and very spacious. The kitchen is well equipped and the complimentary toiletries and tea/coffee were a lovely surprise. The only negative things I can point out are the neighbours were quite loud for a sunday morning (the apartment windows open onto a courtyard and even with windows closed we could hear music and people shouting) and we struggled to get the water hot in the shower. We would definitely stay here again if we were to revisit Florence.