We were unable to meet with Sara however we were met by her lovely friend who provided an overview of the property, the neighborhood and how to work the washing machine . The bottle of wine left for our enjoyment was greatly appreciated. The location was fantastic and we wished we had more time to explore the area more closely as there were lovely little restaurants with wonderful food. There is no lift and the steps were a challenge initially with the suitcases but it was manageable, fortunately the property was on the first floor.