The place was well located, clean and stylish. This is a COMPANY and not a person. We did have some issues that are more a matter of preference. They gave only one key (for four people when the door mst be locked with a key, even when inside). Communicating with them about it and other issues was slow. We had to use the company website and we could see they read our messages but did not respond for 17+ hours and with 3-5 repeat messages. They gave very little toilet paper and then it wasn't clear there was no more - we were caught in the middle of the night without.