Maria Cristina was lovely to communicate with. She is very helpful and courteous, and gave us good tips on places to have coffee and eat - speaking of which, the neighbourhood is terrific for eating and drinking, right around the corner, as well as close access to grocery stores and laundromats ... and gelato! Florence is a wonderful city to walk in, and we found the flat's location to be ideal for getting to and away from all the popular spots. The only issue with the flat (which is clean and spacious) and this is not Maria Cristina's fault at all, is that a neighbour smokes in the hallway, and the air quality in the hall is awful - but not in the flat itself. Grazie Mille, Maria Cristina.