We stayed in the apartment for more thana month, so our review may be less useful for those who plan to stay a few days. The flat is super nice, new bathrooms, nice kitchen, we were very happy with our choice. the position is good because you are close to the centre and to piazza savonarole which is wonderful, there is plenty of shops and pizzerias nearby. The wifi worked perfectly I could even give online classes during my stay. you have small supermarket nearby and a noce bar at the corner to get a cappuccino in the morning. the area is not turistic at all, thats the good side. unfortunately there is a lot of traffic in via degli artisti, which is tight under the flat...this means traffic noise and a bit of pollution, which is by the way quite common in florence, but again we noticed this only after the first couple of days...there are double windows, so if you close them there is no noise. Rita and Gisella were nice and responsive although we never met them, the check in is super easy. All in all we were fine in this flat and we recommend it.