Elisabetta was so kind to us. When we arrived at the building she quickly picked up one of our luggages and carried it up the 3 flights of stairs for us. She was full of smiles and great energy which added to a great first impression to Florence. Her apartment is very clean and cute. It had everything we needed and the location is PERFECT (can not stress this enough). It is in the center, just two minutes from everything important. Overall, our experience was absolutely wonderful and we would definitely return and recommend to our friends. Thank you! :)