Elly is very welcoming and helpful. We liked her a lot and she communicates well.
We weren't crazy about the apartment. We have stayed in many apartments over the past couple of years and I think perhaps my expectations have been raised by the many wonderful places. This apartment was very dark, so I am also perhaps biased down because of that.
However, the sofa and chairs are not at all comfortable and the bed is worse. Bed preferences do vary by country, but these mattresses (twins pushed together to make a full) are not comfortable. Really needs a mattress topper. I know tea and coffee isn't required, but this is possibly the first place without that in two years of travel. A few spices and the end of a bottle of oil was all that was available initially.
People staying a month pay extra for cleaning. That would be okay if someone came in to clean, change sheets, etc. Most longer rentals do that, this one does not.
On the good side: great location and Elly.
Bad side: Dark, uncomfortable furniture and bed, too many castoffs - dishes, pots and pans, etc. No wine glasses (in Italy!)