The apartment was exactly as described and very well positioned. We didn't actually meet our host but one of their agents/staff - this is not a personal letting but part of a larger conglomerate of listings. When we had a small problem with keys late at night we felt the response was unnecessarily hostile. We deliberately chose this apartment because it advertised an elevator (for medical reasons) - but at no point on the listing did it say that the lift stopped a floor below ours.