First off the Florence Concierge team was really good at communicating and getting back to us whenever we had questions. We were slated to arrive at a certain time but we were delayed due to bad GPS directions and both Monika and Sharon were excellent at accommodating our changed arrival date. We also asked for a later checkout than 10:00 am (which is a little early in our opinion having an Airbnb listing ourselves) however they informed us there is a 10 Euro change per hour which was a little annoying but oh well. We ended up leaving an hour and a half later and left the 15 Euro on the table as requested.
The actual place was alright, nothing super spectacular however it was close to all of the amenities you would need. It could use some “homey” touches as it is clear this was not ever someone’s home but rather just a rental. We had stayed in Airbnb’s in the past were there were little touches from the owner or items from guests past that would be helpful for the next guests but all of that is removed like a hotel room. As I write this review we are staying in an Airbnb in Venice and it is so homey as this was once the owners home and she has left a ton of homey items that make it feel amazing and a place you could actually live in rather than a hotel. Expect the bare basics on this place but it’s good if you are just using it as a place to crash
We did experience no hot water the night and morning we were leaving so we could not take a shower the morning we were leaving which was annoying since it was fairly warm in Florence the day before
Here is a tip if you are arriving to Florence in a rental car: Try to find a place to park temporarily near the place ( good luck with that) as the street in front of the unit is barely wide enough for a car and you can’t just stop and unload your luggage as impatient Italians wait behind you! I wish I would have read something about this as it caused us a lot of stress upon arrival as Florence is VERY chaotic.