When I landed in Florence I called Laura to let her know we were on our way. When we arrived about 20 minutes later she was waiting for us and showed us her place. The room was and pictured and Laura did a great job familiarizing us with the apartment and also the local area and tours. My daughter and I were staying for more than a week so Laura arranged to clean the apartment mid-stay. When it was time to live I had difficulty arranging a taxi early in the morning so I asked Laura to help and she arranged. I would recommend her apartment. Also enjoyed the local cafe.