My family and I expected a very nice Airbnb as named, described and pictured on the Airbnb site. We took a risk of reserving this place when there where no reviews. At first glance, the place looked beautiful, but that was the only thing good about this place. The problems we encountered were:
We lost power to one room for an entire night and only after three messages sent, someone responded the next day in the early afternoon.
The heating switches were confusing and never worked. Even the person that showed us the apt did not know how to operate them.
Two of the three bathroom showers did not drain and continually flooded the floors. It was so bad that we could not use one of the showers for the length of our 7 day stay. This was a major inconvenience for us.
The kitchen did not have a coffee maker. The bathrooms only had one travel size hair dryer that heated up and did not work. The plastic electric water kettle was good for two cups of tea only and it was cracked. We had one dish rag with mutiple holes in it. These are basic appliances that a so called luxurious Airbnb should have in adequate condition. After I messaged and complained about the lack of a coffee maker and a working hair dryer, someone dropped off a mini moka maker and another mini hair dryer. While we appreciated the effort, I did not like that someone walked in the unit while we were gone and left the items on the kitchen table.
The walls of this unit are paper thin. On a few nights we could hear the next door neighbor’s late night phone conversations as if he was sitting in our room.
The general issues about the building include the outside music and concert noise from piazza republica was so loud inside the apartment every night until 2am even with every shutter and window closed that we could not sleep until it stopped. I realize we were near the duomo with the loud crowd noise but I did not expect the loud music noise in the apartment every night until 2am.
Lastly, the strong sewer smell in the lobby was an intolerable situation, every time we walked in the building and took the elevator or walked up the stairs, we had to deal with the foul smell all the way up to the apt.
We paid a lot of money for our 7 day stay and got an apartment with a lot of issues. We wanted a comfortable place to enjoy at the end of our busy days enjoying Florence and did not want to spend our time dealing with these issues. I’m sorry to say I cannot recommend this apartment.