From the time we booked the apartment, communication and assistance was excellent. The apartment has everything you need including toiletries, condiments and international power adapters. The apartment is very comfortable and beautifully decorated. The location was so central. The San Lorenzo market and Mercato centrale are a block away. The Duomo was a few minutes walk. There is a supermarket and a huge selection of restaurants on the same street. Truly an excellent place to stay. Highly recommend.