We had a great stay in Susanna’s apartment. The check in process was smooth and simple. She was quickly responsive before and upon our arrival. She showed us around the apartment and let us know how to contact her if needed throughout our stay. The apartment was as depicted and we especially enjoyed the air conditioning, fast internet, and washer. The apartment was quiet (especially at night) and in a safe location. There are various spots to eat and shop close-by, including a grocery store around the corner. It is about a 20 minute walk from the train station and the tram stop from the airport. This was our first time visiting Florence and I would highly recommend this stay. Hoping to visit again soon. Thank you, Susanna!