Paolo was very helpful and very friendly.
He even helped us carry our heavy luggage up to the apartment.
He allowed us to check in earlier and check out a little later that usual. Very accommodating of him.
The apartment was lovely, clean and very comfortable.
I would recommend it to anyone visiting Florence.
Its conveniently located close to the market, station and Duomo.
He made us feel welcome, told us where to go in Florence, gave us his contact number and connected us to the free wi-fi.
If we ever visit Florence again, we'll stay there.