I want to share primarily positive things about this apartment and host, but I also have to share a concern we had as well. The good. We loved this apartment! The location was wonderful, just a block or so from Santa Croce, and very easy to walk to the Duomo, David, etc. The apartment is exactly what you think of when you think of a Florence living space. The entire area has air conditioning which was great for us American's who rely on air conditioning so much. Lorenzo allowed us to check in early to just drop off our luggage, which was much appreciated. One thing to note, especially if you're coming from Rome...taxi's are much harder to get in Florence than in Rome. There was even a taxi stop at the Santa Croce church just down the street, however, every time we went by, there were never any taxis and a long line of people waiting for cabs. Definitely call for a cab if you need one. I didn't find we needed a taxi to get around Florence as everything was very easy to walk to, but when it came to getting to the train station with our luggage, we called for a taxi in advance, and that worked out fine. Great apartment, great location, and communciation with Lorenzo was always wonderful. He responded to all my questions very quickly, and was very accomodating. The only negative experience we had, I feel I need to share. Like I mentioned, it was great that we were able to check in early to drop off our luggage. A collegue of Lorenzo, Eduardo, met us at the apartment (we ended up waiting for him, but only for about 10 minutes which wasn't bad). You could tell he was in a rush immediately. He was very nice, just in a hurry. He let us drop off our luggage, and then showed us some things on the apartment. The cleaning crew was still there so that could have contributed to his being in a rush. He showed us the air conditioner and how to use it, the bathrooms, how to reset the water heater if needed, and the master bedroom with loft in it. There is also a loft in the living room, which we could see easily. He probably only spent about 5 minutes with us rushing out as soon as he got done explaining the water heater. We tried to ask him a question about taxis but he was already out the door and gone. No big deal, we knew we could figure it out. We left our bags, and then went on to explore Florence, leaving the cleaning crew to finish thier jobs. When we returned a few hours later, we noticed that we didn't have any towels or hand soap. We looked on all 3 beds (as that was where we had seen towels left in other airbnb apartments), the master, the master loft, and the loft in the living...