The host was very welcoming and everything was perfectly arranged when we arrived at the appartement. The keys were at the neighour's and shortly after the owner arrived as well. He gave us all the necessary info we needed and straight from the beginning we felt a charming hospitality. The rooms were spotless and everything was just as advertised. We had his number as well in case anything went wrong which wasn't the case. The bathroom was clean, everything in the kitchen worked fine and the beds were comfortable as well. All in all we had four amazing days in Florence and couldn't be any happier about our stay. Everything in the city was within walking distance, so the location was as well a big plus here.