Even though Giovanna can't really converse in English but that wasn't a problem at all. She's lovely, so are her son and daughter in law, together with my good friend, who surprises me with a delicious birthday cake! The breakfast she prepared everyday was great, the room looks exactly as shown in the photos posted, bathroom was amazing, overall the house was clean and beautifully decorated. Location was absolutely perfect as well. I'll definitely stay at Giovanna's B&B again should i visit Florence in the future. Ciao!