Right from the beginning Bitte was hands down the best host. Easily accessible through email before we arrived and explained everything there was to do around the area we were staying and the things we wouldn't want to miss in the main parts of Florence. On arrival Bittes parents Yvonne and Anotonio met us at the apartment at 7:30am with big smiles and showed us around the beautiful apartment, the most loveliest people we have met on our trip so far. We were blown away by the apartment - the kitchen is very well equipped and the bed and pillows very comfortable for a good nights rest. The balcony gives you a true sense of being in Rome. Very nice and clean and the bathroom was immaculate. Bus service in to town was easy and we did most of our food shopping in the markets and supermarkets in town. Bitte and her parents go above and beyond and we would 100% recommend this apartment to anyone visiting Florence.