Alessandra is awesome! We were making a super last minute reservation and she was so helpful, quick to respond, friendly, and accomodating. She met us at the apartment and showed us how everything worked, which was great. She had a lot of good tips on where to go/what to see. She even had slippers for us! Throughout our stay, she kept in touch with us to see how things were going and if we had any questions. The apartment itself is wonderful! Very spacious, beautiful, clean, and full of character. Everything worked fine. The neighbourhood is great as well! So close to everything, shopping, restaurants, cafes, markets, etc.. it's located on a quieter street, away from all the busyness, which we liked. Our checkout time was extremely early and Alessandra was very accommodating with that as well. Overall we had a great stay here! Thanks Alessandra!