Diana made us feel really welcome and she was very helpful before we arrived and throughout the trip. The photos and description described the lovely apartment perfectly and it was clean and really homely when we arrived. The apartment was in a perfect location, 3 mins walk from the Duomo and walking distance to all of the historic centre of Florence. Wifi worked really well and we only had one problem the whole month we were there which Diana and team fixed as quickly as possible. Lots of stairs so that could only be the potential problem with no lift, but we enjoyed keeping fit! The view is great! Thank you for making our month stay in Florence work so well, we couldn't have had a better experience!