This is a great apartment in the heart of Florence. It was easy to get to from the train station (we walked) and easy to walk to all of the major sites in 20 minutes or less. Graziano responded to my messages extremely quickly and the check-in process was very easy. When we checked in, we were shown how to use all of the appliances (including wifi, air conditioning, laundry, etc.) and got a great restaurant recommendation. The apartment was VERY clean. Highly recommend and would definitely stay here again.