Alain was very helpful even before the trip, answering our questions on some of the places we wanted to go and giving useful advice. Irene was very warm upon arrival, apartment even had a printed out list of nearby supermarkets, breakfast places and restaurants to eat at. Was also contactable throughout the stay through phone when we had questions. Vieri was very helpful as well, recommending us more coffee places and local hangouts, and also with the english translation.

Apartment are as in photos, was sufficiently stocked with necessary cutleries, beds were comfy. Washing machine was very handy as we stayed for 4 days. Had a dryer as well in the same compound if needed. LOVED that there was a courtyard where you can actually sit outside and have an awesome view of the Duomo.

Apartment was also very accessible - it’s right behind the Duomo and in the city centre! Walkable from the station (Firenze Santa Maria Novella) but note that the streets are pretty ‘rocky’ if you are rolling your luggage along. Very close to all the other places of attractions, we walked most of the days we were there, there wasn’t a need for buses at all. Had minor issue with wifi (weak in different areas of apartment) but all fine in the end :) Will definitely be back if i'm in town!