A bit of an awkward check in, but everything after that was great.
Marialaura was not there when we arrived, but Libia, who you actually share with was there. She seems friendly, but we couldn't communicate due to the language barrier. If you speak Italian or Spanish, you will be fine.
When Marialaura arrived, she was friendly and gave us lots of useful info for Florence and the immediate local area. Our stay was too short to make use of everything listed, so. She checked in regularly, made sure we were ok and provided basic food and drinks for our use.
The room is quite big and the shared facilities are good. It's not too far from the train station and bus connections are good. The room can get a bit hot, let in some road noise, and the WiFi signal was weak, but if you're out a lot, none of this actually matters and the apartment is well worth it.