Had an absolutely wonderful time staying at Paolo's apartment in Florence. From early on he was very responsive if answering all my questions as this was my first time using AirBnb. His brother, Stefano met me on my check in day and could not have been sweeter or more helpful. He was prompt on arrival and helped me locate my lost suitcases. The apartment was simply adorable. I can't wait to return! Many thanks Paolo and Stefano!!