The apartment was lovely spotlessly clean and very well equipped. Nadia was very patient when we were late as we inadvertently got off at the wrong station. Nadia was so kind and left us a bottle of wine. We found the apartment easily following Nadia's instructions and using the tram from next to Santa Maria Novella train station. It was a short walk from the tram stop. The tram ran every few mins. The outside area was nice and private we were only on a short stay (2 nights) so we didn't get to use it as often as we would have liked.