Susanne is a wonderful and available (real) person that made the start of my stay at their place amazing. We met and talked for some time, she was always quick and thoughtful in her responses, helping me settle in just the way I wanted. What can I say about the location? It's nothing short of stellar. Close to everything yet also just around corner from the Ponte Vecchio, felt close to a more local area. The place is exactly as described, clean, well provided for (love the bottle of wine they left me, nice touch). I would love to return here on my next visit, or recommend it to friends.