I had a wonderful experience at this apartment. It is very close to the center of Florence and extremely easy to walk to everything. When I arrived there was a small tourist office downstairs who had my keys and helped me carry my luggage up to the apartment. It's only one flight but I had an overly large bag. They were extremely helpful and friendly. The office is open till 10pm everyday and I could stop by at anytime and ask questions, they were always extremely helpful. The apartment it's self is very small, but I was traveling alone so it was perfect. The window looks out to a courtyard, which was wonderfully quiet. The first day the Internet wasn't working properly and Marco had someone come and fix it the same day. If I ever emailed with a question he responded immediately. The apartment seemed brand new, extremely clean with new appliances. I would definitely come and stay here again. Overall a wonderful experience.