We were in contact early in the week before our reservation to make sure the key pickup was smooth. She welcomed us with a little plate of sweet pastries and toast points on the table which was so sweet. Everything was clean and just as she said it would be. The apartment is set away from the center a little, which we both loved, and was near some of the best restaurants I had eaten at in my entire 6 week stay. Overall, it was the absolute perfect first experience. I would highly recommend her as a host and the apartment as a great home while you are in Florence!