I wasn't able to meet Martina personally because she was in London but, weeks prior to my trip, she sent me her mom Paola's number so that I could make arrangements regarding our arrival. I had a hard time reaching Paola through SMS but when I was finally able to talk to her on the phone, I liked her immediately. All the more so when I met her. She was very warm and welcoming. My heart melted the minute I saw the apartment. It was the loveliest Airbnb we have ever stayed in. The interiors were so tastefully done. It was spacious, very clean, and well equipped, as if the owners have anticipated all we'll need during our vacation. And when we stepped out into the balcony, we had a view of the bridge over Arno River. We took a cab from Santa Maria Novella train station because it was drizzling when we arrived. It was so near that we only had to pay 8.50 euros. We loved our location with a fantastic gelateria called Carraia in one corner and a great trattoria called Dante in another. The Duomo and main shopping areas in Via de Tournabouni and Via Calzaiuoli are just a 10-minute walk away. Paola saw us off on our last day and we had a nice chat with her about our trip. I'll definitely stay here again should I ever be back in Florence.