Marcella and her daughter are very warm hearted people. They welcomed us with generous smile and helpful attitude. We truly appreciated the stack of juices kept and snacks arranged for us. The very thoughtful touches like cotton slippers for us in room, beautiful artistic pictures in room were awesome. As few areas of improvement, the chimney could have been cleaner, refrigerator less noisy, ofcourse a working washing mchine as mentioned in the listing . Despite of these, we liked our stay there as the hosts were warm, gentle and most importantly location was right on Firenze central. Thanks, Marcella.