Sandra is an excellent host and her Florence apartment is a fantastic place to stay! Excellent, central location, and very comfortable for our family of four. Our two teenage daughters liked having their own bedroom (with bunk beds) and and bathroom. The kitchen is well equipped, everything works as expected, and it was very handy to have access to a washing machine during our long stay in Italy. Incidentally, our daughter forgot her favorite doll in the apartment when we checked out - Sandra contacted us immediately and sent it to us via post the next day - so nice! I highly recommend this apartment for families that want a really comfortable apartment in the heart of Florence - so much nicer than a hotel!!