The communication was very easy. The appt was well located with a conad store and cafés close by, perfect for a late evening stroll and only 20min on foot from the train station. The check-in time is flexible, the check-out time not. The appt was fully equiped and very clean. The wifi only worked in the bedroom and we found the matras and pillows to be a bit too soft but that's our personal opinion and might not be the case for others. Overall a very good experience.