Elly saved my trip to Florence after my previously reserved airbnb canceled at 7pm while I was on a train to the apartment. It was a stressful situation, but Elly responded quickly to my last minute request and was so incredibly kind as to adjust her Friday night plans to meet me for check in. She is a very thoughtful and communicative host. Her apartment is absolutely spotless, very spacious, loaded with modern amenities, located just next to the train station, and she has the most thoroughly notated city map and binder with local suggestions.