Paola is a wonderful and super responsive host! She bent over backwards to make sure that we got in the apartment without a hitch and checked in with us while we were there to see if there was anything we needed! This apartment is an an excellent location, everything you want to see in Florence is walkable from her spot with excellent cafe's and restaurants within 5 minutes. She also has AC in the unit which is a godsend if you're there in the humid summer. The pull out couch is quite comfy and it was great to have tea and coffee makings provided. The price you pay for the central location is night time street noise, be prepared to use ear plugs and think unkind thoughts about Harley driving locals. Enjoy your stay at Paola's in the center of Florence!