We loved Claudio's flat! It was in a great location, in the middle of so many great restaurants, gelato shops, and within short walking distance to everything. Even though there were late-night restaurants and at least one loud bar close by, it wasn't noisy in the flat at all. Claudio provides you with everything you might need. The shower is actually really big, which is hard to come by in Europe. There is a/c in the living room and bedroom, a washing machine, toiletries, kitchenware, etc. The flat is even more spacious in person than it looks in the photos. Only complaint is that the bed was a bit hard. One of our favorite meals in Firenze was at Natalino, which was recommended by Claudio. If you go there, get the Tagliatelle in rabbit sauce! So simple yet so so good. We didn't get to meet Claudio but he was very responsive, helpful, and friendly with all communication. His friend Ranieri met us at check-in and walked us through everything in the flat. Yes, there are lots of steps but you get an amazing view of the city, including the top of the Duomo! It's so worth it.