I booked the apartment of Monica for a long term (almost 2 months) because I came to Florence to study at one of the private schools. At first everything was perfect: Monica was very responsive to all my requests, always brought new bed sheets (as there was no washing machine), and when I said the apartment is a bit too cold, she sent her husband to fix the heating. We were always in touch and she even asked me to dinner at their place. Until the coronavirus situation happened in Italy. When I saw how drastically the numbers are increasing, and that whole cities are being shut down, I decided that it is safer for me to travel back to my country to see how things develop. This was somewhere in the middle of my stay. When the situation was getting worse day by day I informed Monica that I am not going back to Florence and as such I asked her what can be done regarding the rest of the nights I did not stay. We agreed to contact Airbnb which I did and from this moment on the communication has become very strange. Monica would send me articles that actually everything is all right in Florence and when I told her that there are over 500 people infected in Italy each day, she accused me of fake news. I understand that she did not want to loose money, but I found this way of communication to be totally unacceptable. It created a lot of stress for me because every day I did not know what is going to happen. I also had to leave my things behind (as I was planning to come back at first) and suggested multiple options to her to make sure the things are stored somewhere safe. In the end, I am very grateful to Monica that she helped me with depositing my things with the storage company. However, regarding the remaining nights that I did not stay in the apartment (and these were about a month worth), she did not agree to any compromise I offered. Overall, this was a rather frustrating experience for me, and I understand that it was probably frustrating for Monica as well, but I do believe that in such exceptional circumstances the right way is to find a compromise. I was in the end extremely grateful to Airbnb because they listened to my situation and gave me some of the money back. It is an amazing way to treat their clients - especially in such situations - bravo Airbnb! So I would only recommend staying at this apartment during more "safe" and "sure" times.