Simona was very warm & welcoming upon my arrival & was flexible in being available considering my flight (which was delayed) arrived into Florence so late. Simona provided some information on things close to the Apartment but we were already organised with day trips & early starts so couldn't make use of it, which was unfortunate. I did find the lead in to our stay to be slightly disorganised in comparison to other places I have stayed. The room was clean & tidy & basic. Unfortunately we couldn't make use of the outdoor area as there was no access to it from the room & the common areas were locked so we only had use of the room, which I found unusual.