Very mixed feelings. Make sure to always reassure things are working since the rooms seem to have all kinds of issues every once in a while. Florjan hasn't managed to fix any of the problems even though he tried(?)
Bedroom was clean and pretty, beds are comfortable, blankets were thin bed sheets only. Toilet in private bathroom still had some hair on it. Shower drain was clogged and very dirty. The sink got broken before we arrived and we couldn't use it. Other equipment/articles and services were supplied as stated in the offer.
Wifi wasn't working and we didn't even get notified although the host knew about it earlier.
Last day when leaving we couldn't get back into the residence since the padlock outside stopped working and we almost missed our train due to that.
Florjan responded very quickly but wasn't very understanding, helpful or friendly about the problems, eventually telling us to leave and go somewhere else if we didn't like it (it was ~10.30pm and we arrived 15mins earlier). In general it seemed like he made an effort but not a large one.
location: about 25mins walk or 20mins public transport from the interesting parts of florence