Alessandra was great at communicating with us from beginning to end. Her response was always prompt and clear. She picked us up on the platform of our train, drove us to the apartment, and let us check into the apartment early. Our first day in Florence went so smoothly because of her help. We saw the beautiful sunset over Ponte Vecchio thanks to her tips. The apartment is very centrally located and within walking distance of everything. It can be a bit noisy in the night from the restaurants, but it didn't bother us much. Alessandra checked in with us the next day, and reminded us about check-out instructions the night before we left, and reserved a taxi to drop us off at the train station. She made everything very easy for us. We truly enjoyed staying at her place.