Alda was great, very communicative. She provided maps and recommendations to eat and was very easy to work with. Proximity to Firenze Santa Maria Novella was fantastic. We did a day trip to Pisa on a whim and it was easy getting to Rome and from Venice by train. There is an elevator but it's small. It was perfect for 2 adults and 2 carry on size pieces of luggage. We would gladly stay here again.