The place/il posto:
+ The apartment and location is nice and clean / Il posto e' pulito e ben posizionato per Firenze
+ Some plates were missing but this was resolved / Mancavano dei piatti ma la host ha risolto il problema velocemente
+ There is a strong smell of sewage in the morning in particularly likely due to drain back-ups (needs to be addressed urgently) / C'e' un odore forte di fogna nel apartamento particolarmente al mattino - il drenaggio dell' apartmento deve essere pulito.
The hosts:
+ The hosts repeatedly entered the apartment without us knowing or giving us any notice (to bring the plates) and also at check-out we found someone standing in our apartment - according to rental law (even at check-out time) this is completely not permitted / Sono entrati nel apartamente senza farcelo sapere (e senza la nostro presenza) - completamente non permesso
+ After entering the apartment illegally, the hosts claimed we had additional persons staying in our apartment (my wife and I have a baby and had slept in separate beds due to the baby crying - which is our right to do so in the apartment we are renting!), resulting in threats and stress for no reason
+ At check-out one of the support employees of the host entered the apartment (again without our permission) and then asked to being repairs on the roof. While passing they bumped into my wife carrying my baby in the kangaroo bag - absolutely outrageous! I asked them to leave the apartment for a few minutes to allow us to finish to check-out (amidst screams in italian) - which finally they did.
+ There is a clear lack of education and professionalism with these hosts - it is absolutely an amateur group trying to get the job done and a bit over their heads across a series of apartments in the area. Though the place is decent (apart from a few issues) would either communicate very clearly with the hosts in advance on basic elements (i.e., do not enter apartment without us knowing under any circumstance) or avoid staying here.