Fabiola was very comunicative, she was not in the apartment when we arrived but she left us a key st the pizzeria next door. The room was nice, clean, and wifi worked quite good most of the time. The location is great, 5 minutes walk and you are in the center of florence. The only problem for us was the shared bathroom. The value for money was not the best as well, but this is understandable as we stayed there in Easter Sunday and Monday.