To start, Check-in was good. Alexandra’s husband greeted all 10 members of my group, which included a child and two infants. He showed us the apartment and gave us a quick rundown of Florence and some attractions.
As my family and I started to unpack and explore the house we noticed that it was very dirty, the only thing that seemed to be clean were the bed sheets and towels. We reached out to Alexandra and she was very responsive and tried to help us. She explained it was an isolated issue and overall was accommodating.
For other guests that may not be familiar with airbnb’s policy, please take a look. We were fortunate enough to have a superhost join us on our stay here and she talked us through a lot of uncommon issues that should be addressed. One to be noted, the airbnb host should not request to reach out on any other communication platforms (e.g., whatsa*p)
Overall, my family and I enjoyed our stay. This place is in a prime location, it is noisy, but that’s to be expected.