Donatella was extremely helpful throughout the booking process and our stay itself! Any information we needed, she provided. The room/space is MUCH better than what is seen in the photos! It has such a quaint, homey feel to it and is simply wonderful. The location is great too! You can pretty much walk to any place you want to visit and there's great food in the area! We loved talking to and spending time with Donatella and her daughter Laura! Definitely staying here the next time we go to Florence! :)