Francesca and her husband met us at check in and were very friendly! They even helped us with our bags which was wonderful because the 4 flights of stairs up to the apartment are quite steep. The apartment was thoughtfully decorated in a classic italian style that we loved. It is in a great area close to the train station and an easy walk to everywhere we wanted to visit. As mentioned the stairs are a bit rough but we ended up only going up them once a day so it wasn’t too bad. Our only complaint was that it was a little chilly in apartment in the mornings and evenings and we didn’t know how to change the temperature.