The apartment was as pictured. Francesca met us outside for the check-in and showed us the home. It was a bit smaller than we thought (balcony especially) but it was clean and just fine for our few nights in Florence. The walk-up was a bit of task for my sister and I because of our large suitcases (6 small flights up to the 2nd floor). The apartment is best for a couple and had nice touches like shower caps, body wash, etc. We liked the neighborhood as well - close to everything and super close to the train station. One small thing that felt off: we knew we had to leave by 10am on the day of the check-out but we were reminded twice about leaving (at check-in and the night before we left) and someone even rang the bell of the apartment as we were leaving in the morning. However, overall the stay was fine.