IIaria was great! She's super responsive and helpful! I didn't get to personally meet her because my parents picked up the keys from her brother in law- Andrea (who they said was extremely nice). The apartment looks exactly like the pictures- very clean, had Wifi (although slow at times.. but I think it's just Italy in general). The apartment is the perfect location- the Duomo (center of town) is a 3 minute walk and a very short distance to Santa Maria Novella (train station). If you plan on traveling outside of Florence, I suggest staying close to the train station for sure. IIaria provided towels, clean sheets etc. It's a 3 story walk up so you get lots of exercise! I would 100 percent stay here again when visiting Florence!