Unfortunately, due to emergency surgery, my wife and were not able to stay with Francesca. However, she recommended that we ask for reimbursement from Airbnb. We did so and received a full refund. I consider this more than fair treatment, especially since Francesca may have missed an opportunity to rent due to the fact that we only canceled at the last moment. We plan to go to Florence in the fall and will certainly try to stay with her and book through Airbnb.