Apartment and hospitality far exceeded our expectations! Although I've generally had excellent apartment rentals domestically and internationally over the years, this booking was 100 times better than any prior one. The hosts were in close contact ahead of our arrival, met us at the apartment despite our schedule changes and gave us a thorough and lovely welcome both personally and with treats and wine! Their organization, clarity, information, and communication were impeccable . The restored palazzo is a gorgeous 2 Br/2 Bath loft with great LR and eat in kitchen decorated with a mix of modern and antique that works ! But the clincher was when a key broke in the flat's lock at 10 PM on a Sunday and our hosts came out to "fix it" with smiles on their faces! These are the best hosts and the nicest most convenient apartment you could wish for. This is an 11 or 12 on a 10 point scale! No other AirBnB listing could beat this one!