This apartment was very spacious and it a great area. We never met Patrizia (her friend checked us in) and never heard from her once we booked. The apartment was much larger than expected and very comfortable. The upstairs patio was really beautiful! We have been to Italy many times and have stayed in Florence many times and know the area. I say this because there was no guide book in the apartment listing where the closest grocery/market is, what restaurants in the neighborhood, etc. We didn't need the extra help but it would be helpful to have something in the apartment for people are coming to Florence for the first time. We really enjoyed out time there