We had a wonderful experience with Chanel and this airbnb during our family vacation to Italy! Chanel made the experience completely pain free and wonderful for us. The location was extremely close to the train station, wonderful sights, and amazing food! Due to the heat, we were a bit warm in the upstairs bedroom, and Chanel went out of her way to get us a fan put in the room in addition to the A/C to help cool us off more. Wonderful host and location!