We were SO happy with our stay. The apartment is gorgeous!! The design of the space is very clever, and the steps up to the loft window were very cool. We loved the exposed brick walls against the sleek modern bathroom, crisp white sheets and warm wood floors. Everything was sparkling clean when we arrived. The bed was amazingly comfortable, and looks right onto a bell tower. The instructions were easy to follow, and check in was very smooth. We were able to leave our bags in the apartment several hours early, which was great. When we left, there is a baggage storage just a few minutes walk away. Serena answered messages right away. I highly recommend this apartment!!