The place was fantastic, beyond our expectations. We didn't get to meet Massimiliano but he gave us all the info needed. The lady at the check in was very nice but her English was not very good so it took some time for her to understand that our friends who we were traveling with will arrive the next day. Anyhow this was a minor flaw, the apartment is new and very clean and we had everything needed. When we return to Florence we'll be staying there again! Thank you for the great experience!