The agent, Federico, was warm and helpful on arrival and did all he could to make our stay pleasant. The apartment exceeded our expectations being a huge space with Florentine furnishings and quality appliances. It was exactly as portrayed on the website. The air conditioning was a pleasant bonus given the warm/humid weather. The wi-fi worked brilliantly. The location was perfect being within a few minutes of all major sites and amenities and proved an absolute haven only steps away from the populous streets below. Elena was most attentive to emails prior to our arrival and the booking process was very smooth.