Our stay was exactly as expected. The pictures represent the apartment perfectly and communication was a breeze. We can't say enough about the location - close to everything. We read the the comments about the apartment being in a noisy location but we found it very quiet....almost too quiet as my husbands breathing was actually annoying at night lol. The bed was comfortable and the place got really dark at night so perfect for sleeping.
Extra notes that in no way are against the place:
We found the pillows to be very thin but when we reached out to the owners, they brought us another set right away and it was perfect
The shower is very small. If you are a bigger person, you will find it quite confining. My husband and I are overweight and found it hard to turn around and if we dropped anything, it had to wait until after we got out. The hard doors were not forgiving.
The apartment is located on the 3rd floor but we did not find this a hindrance. Yes it is a pain to drag up your luggage and bring it down but other then that, we had no issues. Everything in Florence has stairs so this was the least we had to worry about.
The windows do not have screens so although we wanted to keep the windows opened in the evening, we got a lot of mosquitoes who attacked us pretty bad while we slept.
If you are looking to do a lot of cooking, there is not really that much space. We went to a grocery store a couple of blocks away and got breakfast supplies but other than the main table, there is no really prep station.
The TV is located in the bedroom. If you are looking to watch TV while on holidays, you will have to do it in bed. We basically kept it on as background noise when we sat in the kitchen area. Everything is in Italian (as expected) but they have some great music video channels.
Be advised that you may need more toilet paper (only 2 rolls provided for the full week) and paper towel for the kitchen. We also brought our own shampoo and conditioner as the hotel sized ones that were supplied would not have lasted the whole week. Coffee is provided but no tea, oil (for cooking), pepper....basically you need to buy all your condiments.
The above notes are not knocks on the apartment as it is still much better than what you would get in a hotel and bigger too. We believe that the apartment was well advertised and we were not disappointed. We would definitely stay here again if we came back to Florence.