Let's get the negatives out of the way - it's a steep four flights up. However Francesca and her friend are on hand to help with luggage.
Although our train to Florence was delayed, she stayed on property to help us check in. The neighbourhood is very genial and close to all the sights, bars and restaurants florence has to offer. The shower is great and the rooms are clean and large sized. We even cooked one of the nights - there's a well stocked grocery near by. Finally, it's within walking distance to both the train station and bus station - so a short day outing is definitely feasible. We walked everywhere and did not feel the need for taxi or bus.
Francesca was very prompt and courteous - will definitely return! Thanks again!