Micol is friendly, communicative and enthusiastic about Florence. The apartment is very spacious and is located in a very convenient area near the train station and the check-in process was very easy and smooth. However, I only spent approximately an hour here before checking out as the apartment was incredibly messy with food, takeout boxes, towels and bedding strewn all over the floor. I was concerned that perhaps someone was still living there. Looking at the other reviews, this is likely a one-off error with cleaning schedules and highly untidy guests staying prior to my check-in. And so I do not believe this would be a regular issue with the apartment. Whilst Airbnb offered a full refund, I was still left to find alternative accommodation at 1am in a foreign city on my own and so believe that Airbnb could have done more to assist.