The apartment was perfect, just like the pictures! Angela and Lorenzo were very accommodating as we had some difficulty arriving and we checked in much later than expected. They waited for us to arrive and gave us a tour and explained everything we needed to know. Communication was excellent from the moment of booking! The apartment is about a 5 minute walk to the tram station and a 20 minute tram ride to Firenze S.M. Novella. It was quick and easy to arrive to the city center daily. The kitchen is well equipped and the unit is very comfortable and spotless. The neighborhood is very quiet and most businesses close early. There is a grocery store just at the end of the street which is super convenient. The unit is on the first floor so there are just a few steps up to enter the building. We will definitely be staying here again!