Our experience was perfect from start to finish. Roberta is a wonderful host and communication was very easy. The apartment itself is superb (the pictures are very accurate), and has all the amenities you could possibly need. What's even better is the location, as you are a 10 minute walk or less to every major monument or museum in Florence's historical center. A wonderful experience overall that I would recommend to anyone who wishes to visit one of the most beautiful cities in the World.