This wasn't just my first international Airbnb experience, but my first one in general. From the first day I booked Leonardo's place in Florence till the point of arrival, communication was quick and prompt. Naturally, there was a time difference for relaying of messages, but he responded quickly to any questions I may had or supply of any helpful info for navigation. Upon arrival, we were aware of the issue Google Maps gives with directions to the apartment and it took us on a journey in itself. Leonardo provided helpful directions, but we completely forgot about it. Just use the name of the store across from the apartment and that will eliminate that issue. The check-in was seamless with Leonardo meeting us streetside, offering assistance with luggage up the stairs. This is a walk-up building, so if you're on crutches, the apartment is on the 3rd/4th floor (top floor) of the building. If you can't make that climb, this may not be the building for you. The apartment is very charming from the small living room, to the mini kitchen, to the balcony, just a nice quaint little spot. All the amenities of a dishwasher, washer, air conditioning, and so on are as advertised. WIFI was pretty fast and I streamed/did video calls back home for the evening on it and it held up well. Leonardo gave my cousin and I a full tutorial on using the keys to enter the building and apartment, operating the washer, dishwasher, a/c for the bedroom, and what to do if the power needs to be reset. He had a manual for some instructions he already went through in case we forgot and some nice books for us to read for sightseeing or intro books in speaking Italian. We also received welcoming treats which we greatly appreciated. We were provided each a set of towels to use for the two nights we stayed there. The bathroom is really nice. The only thing I would warn is those with long legs, you may be camped sitting on the toilet with how close the wall is to the front of it. My cousin and I are 5'6 and our knees were almost touching the wall, but we found this at several establishments in Italy. It wasn't a big deal, but something just to keep in mind. The shower pressure was perfect and with a marble floor, be sure to put a towel down to not slip and hurt yourself, but that should be common sense for anyone. Check-out was perfect, the time we gave Leonardo for an 8AM departure, he arrived and knocked right at 7:59AM. He did mention when checking in if he was running late and we had to leave before he got there, just leave the keys on the kitchen table and he'll get them from there. This place was so affordable with an amazing appeal of a safe neighborhood location and walking distance of all the popular Florence attractions. Walking around the...