The place itself is a good location if you don’t mind the noise. Shutters are there but they don’t block out the noise completely and those tourists outside can get really loud especially after midnight. We hear some drunk person singing (badly) for 2 nights in a row. We don’t mind the noise but light sleepers might have trouble sleeping. Those are positive aspect of my review (yes, positives). On the downside, the host Donatella was very unprofessional. She seemed very organized and didn’t seem to handle unexpected situation well. Our issue started with her direction to find the place. Her place is a major plaza and that was one of the reasons we chose this place. But there house numbers in the plaza aren’t in sequence. In fact, they seem quite random. I reached out to her to give her a name of a restaurant nearby to meet us there. Donatella instead reminded me that she sent me photos of the door of her place. Imagine an iron door in a European country... yes, that one. Still I ran around the big plaza looking at each doors, hoping to find the door for 15 min while leaving my family waiting at a spot. Note that temperature on this day was hitting close to 100 F. I gave up and walked back to my family and Donatella showed up very flustered and angrily saying she was almost late for her next customer appointment in the next few minutes. Well, it would have been faster if she came out to meet us as I suggested. I learned that her place was literally 30 second walk from where we asked her to meet us. Here is where it gets even worse. She found out that her air conditioners broke at check in. She spent good 30-45 min trying to get the AC to work...like pressing AC remote controllers as if that will fix them. It took probably almost an hour before she gave up on fixing the AC herself. Hmmm... what about her next appointment? Did she even have one? We tried to be considerate and even told her she can go to her next appointment and fix the issue with a technician afterwards. I think she was hoping that we’d say no AC needed. When we insisted she gets a technician to fix the AC, she said we can find another hotel and will get a refund. Our jaws dropped. We are in a foreign city without knowing how to speak Italian after months of pre planning and that is what she actually came up as a solution. In other words, “please get out of my hair, I kinda don’t care whether you find a place or not or how much it’ll cost”. She didn’t apologize for all this. She didn’t offer any help to find a hotel. I’m not sure how she is a super host. Perhaps she is having a bad day and we showed up on that day. But it appeared to us that she is not professional enough to be a host. This is 4th stay in our current trip. The previous 3 hosts were excellent. AND THEY SEEM TO GENUINELY CARE about making sure their customers stay is comfortable unlike Donatella. Airbnb headquarter got engaged (Donatella brought Airbnb into the picture) to help refund part of the stay as a courtesy and we didn’t have to leave. Donatella brought fans to help dealing with the heat, perhaps after learning Airbnb headquarter was not very happy with her and the situation. Sorry for the long explanation of our drama if you read this far. I hope this helps you in deciding where to stay in Florence. My family tried our best not to ruin our 2 day stay in beautiful Florence. I hope Donatella learned her lesson if she reading this.