Piero communicated promptly with us at all times. When we arrived, he was still cleaning the apartment from the previous guests (which he had told us about), so he gave us an overview of everything, stored our luggage & gave us the keys so we could go off sightseeing. We were 2 couples staying only for 1 night. The apartment felt very homely & was very comfortable. We were surprised at how large it was and provided all facilities & amenities. It is located a little distance away from central Florence, which made it a lot quieter, but is easily walk able. The day we stayed it was around 40 deg C, so we took a taxi from the train station & as we only had 1 night, used the City Sightseeing (hop on/hop off bus) to see all of Florence. Have to say, we were totally surprised at how nice, and large, the apartment is & we did not get that impression from the photos & description - we think Piero undersold this place! Definitely the place to stay when in Florence!