A rep for Cristina met us with just a few minutes of me calling Cris to tell her we were at the apartment. We had some significant technology issues trying to connect while I was in Italy (US resident). Phone ended up being the best way to connect. The location was fantastic and the apartment was very clean. It was nice to have more space than a regular hotel room. There were a couple of things that would have been nice to have in the apartment (extra soap, paper towels - some simple items we purchased at the grocery down the street). Overall, we enjoyed our time "living" in the apartment.