We had such a great stay with Karen and Raphael! They were so friendly and their apartment is the most comfortable and adorable place. It is in the best location. We were greeted with warm smiles and the answer to any question we could think of! It gets better because they created a map of the area that also has lists of their favorite places to eat, shape, drink and explore with addresses and information about the place! It was so helpful and their recommendations were perfect! We will never stay with anyone else in Florence!