Gianluigi and Luisa were very nice. They live across the hall, so are close if you need something. We really liked the little things extra touches they did, such as tie each person's towel bundles together with lace bows. It is hard to explain but really created a nice ambiance. Plus they left us delicious fresh fruit in a bowl, and some breakfast items. They even went through the trouble of getting us soy milk, which we requested. The place was small but fuctional. One small problem is the place is a three story walk-up, with no elevator. The location is good, with plenty of restaurants, shops, and gelato in the immediate neighborhood. The train station is a 15 to 20 minute walk. The Gallery of Accademia (David) is a six minute walk. The Uffizi Gallery and Pointe Vecchio are a 20 minute walk or about 11 euro taxi ride.