Check in is indicated on the listing to be at 2pm. We were told we could not check in until 3:30 & ended up waiting until 3:50 for the arrival of Stefano's assistant.We could only email Stefano as his contact numbers never worked. We had no problems contacting our other Airbnb hosts in Italy. Once inside, the apartment was still being cleaned & vacuumed. We had to wait on the balcony for housekeeping to be done. Good location for restaurants & exploring both sides of the Arno. Beautiful balcony with a gorgeous view of Duomo,Santo Spiritual church & hillsides.The apartment is located above a very noisy plaza. If you are a light sleeper , it could be a problem. As explained in the apartment description, there are a lot of stairs to climb, 100 to be exact. Apartment is clean , nice kitchen . Bedroom has comfortable bed, large closet. Bathroom is large. The shower is awful. No water pressure & only lukewarm water which quickly turns cold. Terrible after walking for 8 hours & being unable to wash our hair. The apartment had a horrible odor , which we were told after we left was a plumbing problem. We had to close the bathroom & bedroom doors to keep the smell away,thus only had the use of the bedroom during our 3 day stay. We would have tried to find another Airbnb but didn't want to waste the little time we had to explore Florence & surroundings.We bought candles to disguise the smell. We emailed Stefano regarding the problem as the contact phone numbers did not work. Never got a response from Stefano until after we left & were told his will fi was broken. He did apologize & promised a 50% refund which we have still not received 11 days later. Not a great way to celebrate our 24th wedding anniversary. Without these issues the apartment would have been fine.