The communication was better via Phone chat then airbnb app. Checking in instructions was provided clearly.
Location was really great. Most attractions can be reached within 10-15mins walk. The only downside would probably be the apartment is located at level 3 without lift which is compensated with the great location.
Annamaria is very nice to help us with calling for a taxi to the train station given the rainy day which was tough to get hold to one.
Would recommend to anyone to stay here to explore Florence.