Booked this for my son and his friends. Ilaria was superb, great communication. The review is written by the boys: The apartment was as beautiful inside as the town outside, it was close to all the major sites in Florence like the Uffizi, cathedral and museums which made it easy to walk everywhere. The owners were friendly and helpful, in the event of a freak power cut they were able to help us out in minutes even at the dead of night. On top of that they gave us great advice in finding places to eat, helping us avoid all the tourist traps and enjoy genuine Italian cuisine at the same time. Truly amazing, would recommend to anyone trying to see the authentic Florentine experience.