Tina was a very kind and professional host. She was punctual, accommodating, and helpful. The apartment was clean and cozy - with small touches that made it welcoming (such as pasta and coffee available). The location was stellar - immediately across the Arno in a nice neighborhood where there are shops, restaurants, and families. Less tourists than the city center. We would stay there again in a heartbeat. Also, Tina was kind enough to leave us some traditional Tuscan sweet bread as a nice gesture. We couldn't be happier.