I love the location, kinda convenience to get around Florence, and so many good restaurants close by. But the staff Nabyl made us wait almost 45 minutes outside the building for check in. He wanted me to confirm when we arrived so he can meet me at the apartment, but when we came, he told us he was attending someone else and we ended up have to call to cancel our dinner reservation because it was so late. They should have the code for guests to get in the apartment in case something like this happens. That guy didn’t even say sorry.