We did not meet Veronica, but Lorenzo met us at the train station and walked us to the apartment (and even carried our suitcase up MANY flights of stairs!). On the way to the apartment, Lorenzo pointed out good restaurants and the main shopping area. The apartment was exactly as pictured, very cute and cozy. Perfect for two people! From a window right outside the door we could see the Duomo, and from a window inside the apartment the Medici Dome was visible. The apartment was very clean, a welcome kit with cookies, chips, tea, coffee and more was even included! The neighborhood was in a perfect location - residential, but only two blocks away from the Duomo so there were many good restaurants and shopping close by. The apartment was on the top floor, so it was very quiet. Amazing apartment in an amazing location!