Good location near Duomo, nice apartment, but very strange and unfriendly owner. We had big trip around the whole italy and this staying we like least of all. From Riva del Garda we took car till Florence and cause of puknown road and traffic we have arrived later then planned before: and i called to Monica to warn her that we come to 9 pm. When we came it was appeared that her friend Cristin will come to check in us (not Monica,but it doesn't matter), Cristin was late for half an hour. After long hard road - we were so tired of and awaiting for the Cristin wasnt very pleasant. After this - Cristin said us that as we arrived after 21pm,we have to pay additional 20 euros for "late check in". It doesnt huge sum, but Monica didnt mention about this before and after awaiting of Cristin - of course we wouldnt like to pay more and we didnt. It seems like trying of fraud. Also from details: 1) there is no even soap in bathroom (as we arrived at 21 all supermarkets were already closed), very strange 2) in the second day wi-fi wasnt working 3) iron wasnt working as well and Monica didnt do anything (we told her about on the first day). So,location and flat is nice, but our staying in florence was broken with daily living needs-problems(((