We loved this charming 3rd floor apartment! Have no fear there is an elevator in the building so luggage will not be an issue. Also we were a stones throw from The ponte vecchio bridge! We did lose water the last night there but that was not due to the host. There was a major water line break in the city. Otherwise everything was great! The host was very attentive as well. He checked in with us the following day to make sure we were okay.