Guido was great, just like the apartment! My sister and I booked the apartment on short notice (less than 48 hours in advance), and Guido responded immediately and made himself available for questions and any issues we had. It was in a great location, close to everything, in a cute building with terraces and stone work. For this reason, You can hear some street noise at night. It is also up a few flights of stairs. However, there is a lift if needed. I would definitely stay there again and recommend it to others.