The apartment is in an excellent location and is a short walk from the train station. The apartment itself is in a gated compound and is very nice.
Communication regarding our check-in was a bit of an issue as I had not heard back from the host until late in the evening before our arrival.
On our first night, the weather was cold. The thermostat had instructions not to touch so I texted the host to ask how we could get some heat in the apartment as it was very cold. I was advised that adjusting the thermostat is done by the condo and not by the renter. I was then advised just to use another blanket. The towel heaters in the bathrooms also did not work.
As there was quite a bit of rain in Florence during our stay, no courtesy umbrellas were offered to guests.
Overall, a nice apartment in a good location, but there are some areas that need improvement.