Carmine made me feel very welcome. He was very easy to communicate with and he even helped bring my baggage up the room! He was very friendly and the accommodation was great! The room is very centrally located so there was a bit of noise outside, but the location was in walking distance of many points of interest so the noise is understandable. The room was very spacious with a big window. The bathroom looked newly renovated and even included a washer. A perfect room in the middle of Florence!