Melina waited for us in the apartment as Eugina was abroad. We had used a bus to go to the apartment but be careful as there are 2 places in Florence with the exact same street name just opposite sides of the city. So we of course went to the wrong one as directed by Google maps. Lucky we found our way later on to the right place. It's about a 5 min walk from the bus stop. The location was just a little off centre to the main city with all the attractions close by and walking distance. Very unfortunate the heater system doesn't work properly. During the 2nd night we felt very cold as the temp outside was 4-5 degrees. Melina had tried to fix this and had issues the first 2 nights and explained to us that it was very expensive to keep the heater on all the time. Then Melina had managed to fix it and had put the heater on for us the last day all day, providing us the control to the air-conditioning unit incase the heater stopped working again. The hot water uses the same heat from the water heater. So if you are using the hot water, the heater might stop working. Melina's English was not fluent enough to communicate with in English and we had issues understanding her. However she did turn out pretty helpful when we had heater problems. The best part of the stay was the bed. It was very comfy.