Irene was quick in responding to all questions. She was very nice and provided us with some extras like coffee, cookies, tea, etc and even a bottle of wine. Irene was great during check in and check out and arranged a taxi for us. She and her father helped us with our luggage to climb the steep stairs during check in and get them down during check out. We really appreciated that.
The apartment was bigger than expected. But, there is no bed, it was just a mattress and a base on the floor. Both the base and the mattress' height are less than a feet. Like many showers in Italy, the shower is very small, 3 ft x 3 ft. When taking a shower you cannot move or even bend because there is no space. She said it was on a second floor but that equals to 3rd floor for us in the USA (for them the ground floor does not count, you need to climb 34 steps in a narrow steep stairs 60 degrees).

The apartment is in a great location, near to all the turistic sightseeings and restaurantso. Even if it is in the center of the city it is in a very calm place. It is in a very quiet street although the street is not well lit, dark, and felt uncomfortable to walk through this dark street at night.