I spent a nice time in this apartment. It's perfectly located next to the Santa Maria Novella train station and the Alamanni tram station. Don't be afraid of noise because you don't hear the trains and trams. The apartment is fully and well equiped. It was also very clean. Elly is very kind and reachable for every kind of question. She was so nice to fix a baby chair and a baby bed for my son. Only the many stairs were heavy with a toddler and the pram (second floor, no lift). The apartment is not so isolated so in the winter you really need the heating: i paid +- 275 eur/month extra for gas, water and electricity (sparingly used). I would certainly recommend this apartment.