We got to Florence at 9 am, and couldn’t get the keys until 11:30. Then we were told to leave for cleaning until 2. When we got back at 2 they were still cleaning and told us to leave for another 30 minutes. We had our bags with us and had to carry them around the city until we could finally settle in well into the day. The next day we had to check out earlier than we thought and had to carry our bags all morning. There was no toilet paper so we had to buy it. It seemed like we were one of many guests being moved through as quickly as possible with little consideration.