Our arrival in Florence was delayed by 1.5 days due to cancelled flight and general chaos in Amsterdam/Schiphol. Stefano was very understanding and very communicative throughout. We arrived at nearly midnight and the check-in instructions worked perfectly. The apartment would have worked well for us (family of 5), though we barely got a chance to enjoy it, because we had to continue with our original schedule and leave the next morning. Hopefully we’ll visit Florence again in the future.