Our stay was awesome! The bed is everything you want it to be and she has the softest towels in Europe! The only 2 draw backs were that the toliet didnt flush very well and the power went out when we tried to cook breakfast but Elena got the power back on within 1 hour. Her and her boyfriend also did what they could to fix the toilet. Overall if you are looking for a comfortable place in the heart of florence i would recomend elenas place!