Massimiliano was very flexible when it came to our check-in time even after we arrived late because of a few transport issues. The apartment felt very carefully cleaned and thoughtfully set up. The in person check in was very help because he gave us some great tips on how to get around Florence. Setting up an in person check out time was a bit troublesome for us because our itinerary was a bit loose, but for someone with a more detailed schedule would be fine. We would definitely stay there again, highly recommend it!