We are a family of four (two adult children) and visited Italy for the first time. My daughter was in Florence for four months studying and we met her there. She stayed at the apartment two nights before we joined her. Elle was wonderful! She let me know when my daughter got there and that she was okay, which I so appreciated!! The location of the apartment is perfect. Very close to train/bus station. Very clean and well-stocked. We used the apartment as a base and were there very little, but loved it nonetheless. I always felt safe and we were out most nights enjoying Florence or other areas. We didn't have a telephone and Elle called a cab for us when we were leaving at 4:00 a.m. to head to the airport. Everything about our stay was wonderful. The street below and the apartment itself could get a little noisy at times, but not always and we enjoyed that too! Would definitely recommend this apartment.