Ilyra greeted us at the door when we came in a bit late. She was most helpful in giving us directions and suggestions. She was quick to respond to any queries that I had about Florence restaurants and shops. The location was great- near the train station and the Santa Maria Nobella Piazza. The apartment is a two bedroom two baths with an equipped kitchen. Very comfortable and clean. She stressed that the building had no lift and I should have remembered that. In Italy, a third floor is really the fourth floor in USA. It was a good workout climbing the steps.