My mum and I were very glad about our choice. The apartment and the garden is like on the pictures, no surprises...
The water was not hot, but we didn't want to contact rita or gisella because for us it was enough to take a quick shower!
The bedroom leeds to the street, so you shouldn't sleep with open windows (to loud)!
All in all we can recommend it: good contact, good apartment, good starting point to discover florence (only some bus stops or a 20 min walk)...
moni and romy