Sergio was there to greet me and my family when we arrived. He had a bottle of wine and other snacks for us. He was so nice. He showed us around the place and gave us excellent restaurants to try. He also gave us maps and great places to see while we were there. We loved this place and if we ever visit again we will definitely stay here. Since we left later in the day he was nice enough to let us keep our luggage there while we still toured Florence. He even called us a cab to take us to the train station. Everything was great. Sergio you are the best! Thanks for everything.