Perfect Location, great balcony for drinking some wine in the evening, easy check in, 95 stairs to manage (great workout) and good communication. They helped us to find a parking spot for our car, because of the ztl in Florence.
One little negative point:
We lost one of the big towels, so we told them about it and the consequence was that we have to pay them 15€. From our point of view 15€ for one towel is a little bit expensive, but so what.
All in all we are very happy about the stay in Florence.