This is my first experience using Airbnb and our host was great. First, always responded to my questions before our trip, met us early and took the time to explain our apartment. Our host greeted us with a bottle of champagne and restaurant suggestions, that we used during our visit. The apt. was better in person, very large for our family of 4. The location was excellent for Florence and easy access to the main attractions. The bedrooms were large and spacious and comfortable. The kitchen was well stocked and the washer was a plus. Our family enjoyed the apt. and the hospitality of our host. Great part of our vacation.