Gian was very welcoming but his wife refused to even make eye contact with me. They were stressed because the last tenant left so late, they barely had time to prepare the apartment for me. In fact, I had to wait in the downstairs entrance before I could enter. So, I made sure that I would be considerate about check out time. I was totally packed by 10:00 A.M. even though check out was 10:30. Good thing, because suddenly, the next tenants rang my bell. They were early, fresh from a flight from Hong Kong. I couldn't allow them to simply stand in the street so I vacated early to allow them to park their luggage while the cleaner began his work. I then, had to stand in the hallway for 45 minutes waiting for my taxi to arrive. These transitions are too tight. But I'm not sure what Gian can do about it. 10:30 already, is an early check out time for Americans. Maybe Airbnb can provide some advice. My entry and exit was not elegant.