Overall, the apartment is in an excellent location and has a beautiful balcony with a view of Florence. Everything was clean and as described in the listing. However, the issue we had was that in order to check in to the apartment you have to download another app called "Keesy", which did not work well on my phone and took a lot of time to use. We did not know ahead of time we would have to download an app to get in to the apartment and would have been helpful to know ahead of time. Also, the app asks for a lot of information when checking in including taking photos of your passports which raised some privacy concerns. All communication is with "Valerix staff" which seems to be a business and not someone who knows about the specific apartment. When we had questions about the location or how to use appliances the response was to "Check the app", which was not helpful as info in the app is not easy to find and not always there. If you already have the "Keesy" app and are comfortable using it this would be a great place as the apartment is lovely. However, if we had known ahead of time about issues and time spent with the Keesy app it would have been simpler to have stayed somewhere else.