Not as expected.
We were very disappointed to find this place unclean throughout, in need for urgent maintenance (bathroom), unsafe (ie damaged/overloaded electrical items), messy (including the host's personal items scattered throughout), uncomfortable (particularly the shower). In addition, as already mentioned by some previous guests, the stairs are very steep/unsuitable for people with limited mobility or using prams.
We wanted to leave on the first day but became aware that the process would be time consuming and did not guarantee a refund. We also noticed the host's aggressive comments towards guests who had expressed negative feedback.
We have requested a partial refund to which the host does not agree based on the super-host status and has described us as 'intrusive' in relation to opening some of the drawers - one containing medications and a syringe which would easily have been accessible by a child.
While we do like the area of Santo Spirito, we would not book with Airbnb again in Florence. We looked forward to a comfortable clean space but we found the opposite.
We hope this feedback will provide a useful insight and that the host will consider some improvements. Thank you.