We had originally booked to stay at this apartment however due to house works being done we were required to stay else where - Chiara immediately set us up to stay at another one of her apartments. She was very quick and hospitality was terrific! We arrived at the apartment a bit earlier than check in time due to train arrival etc and instead of having to wait for a while outside, we were greeted by two young girls who let us in and were very helpful with tips on places to go as well as information about Florence, we felt very welcomed - thank you. Chiara was very polite and professional. We very much enjoyed our (first) stay in Florence. Look forward to staying at Chiara’s place next time we are here. Thank you.