Nico and Cecelia were very nice to come and find my family as we had gotten lost walking to their apartment when we arrived. They loaded our bags and brought them to the apartment and then came back for us.
The apartment is very beautiful, clean, new and well appointed. Cecelia and Nico provided a very good orientation to the unit and had left some water bottles for us. They had a first aid kit available as well as cleaning supplies if needed. They showed us what to do if the power went out (I learned you cannot use the oven and air conditioning at the same time). Soap and shampoo were provided.
The apartment is a bit of a distance to the center and may require some to use a taxi. However the apartment is quiet and very comfortable so it is a very nice place to come back to after a busy day of sightseeing. The air conditioning worked very well which was nice when Florence was very hot! The wifi was excellent.