We read some great reviews about this Airbnb, unfortunately it did not live up to our expectations. It’s on the 4th floor (really 5th as they do not count ground level) and it’s 102 steps up so make sure your luggage is light and you have no issues climbing that many steps. The flat looks as it does in the pictures however there were a few issues. It wasn’t as clean as we thought it would be. Dust bunnies on floors which were dirty and turned white socks black. The toilet seat was broken and there must be some kind of plumbing issue as it smelt bad. We had to leave the windows open 24/7 to air it out. Another issue we encountered was the washing machine. We decided to do a load of laundry and it ran for over 12 hours. Once it stopped, we opened the lid but the silver drum was covering the opening and we could not get our clothes out. We contacted Stefano and he said it was our fault for not closing the lid properly but I’m not sure there is more than one way to close a lid??? He also said he would try and get a technician out and he would call us back, he never did. He wasn’t very helpful but blamed us instead. We unfortunately had to check out to move onto our next destination and left our clothes in the machine, essentially losing it all and most was brand new which we bought just for this trip. Unfortunately this was our least favourite place on our 25 day trip around Italy. The one positive, it is in a great location on the Oltrarno side in Santo Spirito.