Tommaso stayed in regular contact and is prompt to reply or advise of any changes. Such was the case for our arrival where we were met by his Uncle David instead. All perfect at check in! I note that previous reviews make comment about the area feeling a little dodgy... But come later afternoon and evening and it springs to life. To be honest, we preferred it around this district than the overcrowded tourist drags 'Duomo to Pontevecchio' etc... A very well appointed apartment which could only benefit from a kettle and not much more. Good hot water, water pressure and consistent wifi. Ignore the comment about the nightclub just down the road because sleeping in the bedroom upstairs, you just don't hear it unless the skylight window is wide open! Anyway, it is a busy destination with many activities so that's what happens in many cities. We loved the southern side of the river Arno too... Especially around the Boboli gardens etc. a decent walk away from the tourist hoardes and you will find quaint and quiet streets... The real Florence. Thank-you Tomasso