I was on a vacation to Florence with 2 of my colleagues. Martina texted us and said that due to a problem, the apartment will not be available. She immediately offered another apartment with better facilities and in an excellent location in the heart of the city of Florence.
Martina has shown a great interest in her guests, she waited for us in the train station although the train arrived late, she offered us a bottle of wine as an apology for the problem with the first apartment.
She was a fast responder, she replied to all our requests very quickly.
If I had to make it again to Florence I will definitely choose Martina's apartment because she is "a proffessional" and very nice person to deal with.