Victoria was very responsive with any questions we had and was also very accommodating with our checking out a little late due to a later train time. Very friendly! The apartment is right down the street from the Duomo, so it was a little crowded, but we were also there during the Epiphany, so it was overly crowded anyway….but made for a fun experience! It was great being able to open the shutters and peer down on the busy street and see all the goings-on! Great walking distance to everything. The apartment was very clean and looked just like the photos. We are a family of 4 with two teenagers and the set-up was perfect for us. As I have read in a few reviews, there is a restaurant (or something) right below the main bedroom. We heard dishes clattering, but it didn’t disturb us at all when we went to sleep….it was almost comforting to have an outside noise to fall asleep to. We weren’t there very long, but enjoyed the time that we were! Great place!