Although we did not meet Franca, her friend, Giovanni, welcomed us upon our arrival.
He provided us with useful information about the city and also provided us with some useful brochures and maps.
The property was exactly as pictured and very clean.
The neighborhood was great, the apartment is at the heart of the city.
But keep in mind that at the arrival you have to pay cleaning fee and there is no lift or elevator to reach to the 4th floor.

I highly recommend this apartment to everyone wishes to have an exciting stay in Florence.