Cristina is the woman who helps during your stay at Lucas, and she was the sweetest woman ever! My sister and I are traveling abroad together and decided to do a weekend getaway in Florence and she went above and beyond to make us feel at home and gave us directions to all surrounding places we had to see! I absolutely loved the location! It was in the heart and center of everything. Everything was within a 3-5 mile radius it was amazing! The description was spot on, everything is how it looks in the pictures and is even more beautiful in person!!!! If I were to go back again I would 100% stay at Lucas! :)