Elena was not available upon our arrival, but her kind father in-law was there to give us the tour of the flat and information. Elena stopped by later in the day and made us feel very welcome. We felt very comfortable to know she was available for anything we needed. Her flat is in a very good location. It is a residential area, but within walking distance to all major points of interest in Firenze. We stayed almost 3 weeks and we felt very safe, comfortable and had a wonderful stay.