Our stay at Luca & Alba's flat was pleasant. They were extremely accommodating for check-in as we picked up the key from their Keys of Florence office which was only a 10 minute walk from the apartment. The flat itself is in a great location, with close proximity to shopping, restaurants and landmarks.
However, there were quite a few issues that we experienced with the apartment. We had stayed at other Airbnb's during our travels through-out Italy and unfortunately this was our most unpleasant stay. Some issues we experienced were...
_Front door handle was broken
_Unfortunately, cleanliness is not what we expected. There were quite a few spiders and mosquitoes in the apartment. We left with more bites than we would of liked...
_No welcome book with apartment information was provided even though it was mentioned it would be on the kitchen table
_Kitchen stove light was broken and hanging down
_AC in bedroom did not work
_It rained heavily one of the days and flooded into the apartment from the terrace.
_Power went out on our final night and electrical panel was hidden, even the technician who had arrived an hour before our departure had a hard time finding it.
Overall, our stay was fine and hoping that these issues will be resolved before the next guests arrival.
Thank you,
Alexis