These are the following things that I believe should be mentioned ... there are 5 flights of stairs and the elevator was out of order the entire 9 days. It was extremely difficult having to climb 5 sets of stairs with our heavy suitcases, backpacks especially after being lost for 3 hrs walking around trying to find her place. Once we arrived, the bathroom had this mildew smell to it. Which is why I believe the window were left open to air the place out. Which caused a serious issue with mosquitos in the apartment. She left mosquito plug ins to help combat the bugs but the actual insert were empty.She should have already activated them to prevent the apartment from being infested and close the window to prevent them from coming in. Might I add these were huge. I have HUGE knots all over my body (Wish I could share our conversation screenshot with the owner about these issues and photos of my bites. I had to fight mosquitos the entire time I was there. This place became so unbearable that we tried our best to book a stay somewhere else, but the hotels were sold out. The toilet situation was really our last straw. We could not flush the toilet because the chain broke. It was an absolutely disgusting to have left feces in the toilet because we were unable to flush it. My sister finally found a way to climb up there because I was too short to reach it. We should NOT have to deal with things like this when we paid you almost $1000 to stay, 96 to change our train ticket and 440 for hotels to escape your place. I would NOT recommend your place to anyone as I have traveled across the world to many places and this is by far the WORST experience. It literally ruined my sisters birthday. I hope that you bring your place up to standard. We decided to leave and go to Venice, which was NOT on our itinerary but we wanted to do whatever it took to get a decent night sleep even if it was just for a couple of days. NOT one time did she offer us a credit for the inconvenience and issue or for us leaving early. We literally paid extra to change our train ride to go back to Milan to prevent from staying at this place any longer. The bedding is cheap and thin. There was only ONE pillow provided for the bedroom. We were not shown where to toss the trash so we had to let it pile up in the kitchen in bags. The hand soap in the restroom ran out so we had to use dish soap to wash our hands. Before providing the fans, the apartment was EXTREMELY HOT! Now the good thing about your place is that It is in a great centralized location, She provided multiple plug converters for some travelers who are not equipped with the European plug outlets. Her response time was immediate, but the apartment itself can use some TLC. I typically NEVER leave reviews but I really think that the people could actually benefit from knowing what to expect. It is a Nice, large place just old and uncared for which can be fixed if she just accept the feedback and fix the issues. I personally would NEVER stay there again.