Tina (and Emma) were very welcoming and extremely accommodating (as due to our scheduling issues, Tina was kind enough to be at apartment to welcome a friend arriving on a different day). The apartment is huge and the location is excellent...15 minute walk to major sights. The neighborhood is nice and quiet. Additionally, to have a secured parking space so near to the sights was a huge bonus..as street parking is impossible to find. Tina also provided us with excellent recommendations for sights, restaurants, and cafes. We will definitely stay here when we visit Florence again.