Gemma is SO helpful and really helps craft possible experiences for you at check in based on what you personally might like. She is kind, knowledgeable, and responsible. Quick to respond to any problems that could arise, but it’s not likely there will be any :) The apartment is right in the middle of Santa Croce which is a very hip district that seems like locals more so than tourists frequent. It’s walking distance to everything, and is very safe. The place itself has a big comfortable bed with lots of beautiful blankets, windows that bring in tons of natural light but also shutters that keep that out in the early morning. Soundproof windows are also a huge plus. 100% recommend.