Claudia was prompt in answering queries and check in arrangement. On our day of arrival, Claudia was on time in checking us into the apartment. The apartment was beautiful and we enjoyed our stay. Only downside was that the heater wasn't working well and it was permanently cold in the apartment. It would be much better if Claudia would allow us to leave our bags / check out later as our train was late in the afternoon, more flexibility would be welcomed!