Overall this lodging was decent. The stairs leading up to the 3rd floor where the apartment is were very steep and very narrow, almost too narrow for our suitcases. The A/C most definitely did not work very well anywhere in the apartment besides the individual bedroom. The loft bedroom & upstairs bedroom never cooled down & the overall apartment stayed at 80*F for our whole stay. We understood that it would be hot as our stay was in mid-June, but the description advertises as A/C in all the rooms. We had great experiences with all other airbnbs in Italy with the wall A/C units, but these either didn't work well or were poorly positioned in the apartment to allow for comfortable sleeping anywhere but the one bedroom where we could shut the door. All the mattresses were also VERY dirty and had yellow/brown stains on both sides.
Our train to Florence was delayed and we contacted the host as soon as we knew our check in would be slightly delayed as we had already been in contact with them (around 1600 instead of 1500) They did not communicate well that we needed a "time slot" for check in as they told us they had many other properties to attend to and other guests to check in. We then had to wait around for one of them to show up to help us check in. This was not communicated to us prior that we would need to pick/be assigned a "slot" to be checked in, as the check in instructions said between 1500-2100. We also sent messages asking for recommendations for the city/sights to see etc and they never responded.