We only got to meet Agnese's boyfriend, Matteo, but we're able to communicate with both of them easily and quickly. The apartment was amazing. We were unable to figure out the hot tub but that's our fault. They provide breakfast and welcome beverages, and helped me retrieve the clothes that I dropped while drying. The space was comfortable, well-equipped, and close to everything, but quiet. Agnese was very flexible with check-in and check-out and for that we are so grateful. I would definitely stay here again if we came back to Florence.