Fabiola is a FABULOUS host! Friendly, helpful and definitely makes you feel welcomed. You can get really good wine, food and attraction advice from her. The room and the flat are clean and comfy. The bathroom is clean and the water pressure is good(strong enough, not weak). Also the flat is in good location-super near the train station and basically every attraction is within walking distance. If you are staying in Firenze, this is a highly recommended place to stay!