Livia was so sweet and nice! She gave us a walk through of the apt and gave us a complimentary bottle of wine. The apt is exactly as it looks in the pictures and the sofa bed was firm and pretty comfortable. Price was great for the location. We were able to do laundry there and it was self explanatory. Location is great as it's near everything especially the Duomo which was only 2 blocks away. Since it's in a popular area, loud people talking can be heard during the night. The 4G hotspot Internet was a plus and really fast.