Pam was a tremendous host! Very responsive and easy to communicate with and she gave us tons of great information about the city when we arrived. The place was amazing - one of the best experiences I've ever had staying with Airbnb. The location is great. It is very close to many of the best sites and restaurants (the Duomo, the Accademia, La Giostra) but on a quiet street away from the crowds. The terrace was the perfect spot to enjoy a nice evening glass of wine or morning coffee. Will definitely stay here again whenever I am back in Florence.