We called Luca half an hour ahead of time to inform Luca before our arrival. We arrived at the apt between 5 and 6 p.m. Luca had someone meet us at the apartment. The gentleman was very helpful in giving us suggestions about places to visit, restaurants to try and such. The apartment is located in great location--close enough to the town center but far enough that it's quiet at night. The place is clean and has all the necessity amenities. The lock on the door, however, didn't work properly. After over an hour and 2 phone calls, someone finally came and fixed it. Also, at check in, while I went to park the car, my friend (who was unaware of the EUR 50 cleaning fee stated in the contract to be paid upfront) was asked to pay an up-front cleaning fee of EUR 60. Later we informed Luca on the phone about the EUR 10 difference but we have not be reimbursed accordingly.