This stay was mostly good. The check in process and initial communication was great. The location is perfect. It is close to everything in Florence. However, after asking questions about things in the room, responses became slower.
I'm going to have to keep this short to fit in the limit, so I will have to omit some details.
The key based deadbolt doesn't work from inside. The manual deadbolt doesn't even have a cutout in the door frame to lock into.
The shower drain was backed up and it was also leaking onto the floor. I messaged about fixing it and was told that they had no drain-o and no one could come. We struggled to get the cooktop lit (due to a self-induced error, but didn't receive much help). Only after contacting airbnb was someone sent to fix the shower drain (but it still leaked after) and show us how to use the cooktop.
The washer/dryer combo is ancient, and has handwritten info that has faded and hard to read. The dryer portion does not dry well.