The host was quite responsive although we never met him. This is a charming little apartment suitable for two situated within a local community with easy walking distance to fine local and reasonably priced eateries. It is away from main tourist area so you feel part of the neighbourhood. The walk to major sites is about 35 minutes and is quite enjoyable. Behind the apartment there is outdoor play area so it can get a bit noisy with kids playing until about 9 pm. There is nearby groceries etc. It rained a fair bit during our stay and there was a bit of lingering musty smell which cleared with windows open and when it warmed up. Coffee and tea and a few condiments are provided but no breakfast as per North American standards. The place is very stylish but we missed having an outside courtyard or sitting area to enjoy our coffee or a glass of fine wine. The sitting area in the apartment is small and not that comfortable but it was fine. We would stay there again if we could not fine something with an outdoor garden area. I would not rent a car for Florence because of lack of city parking and diving for North Americans would be a nightmare as would taking cabs.. so if you don’t like walking find something closer but I think for the price and if you enjoy walking about then stay here. There are numerous stores et on Gioberti and also a nice coffee spot 5 minute walk along the rivers edge in the park where you can sit and have coffee and pastries for under 3 euros