Cinzia's flat was exactly as pictured and in the perfect location (stone's throw to the Mercato Centrale, 5-7 min walk to Firenze Santa Maria Novella station). She met us for check-in and check-out and was the most warm person and incredibly responsive and easy to communicate with. You can feel the care and thought she put into ensuring guests are comfortable. It was truly a 5-star stay and I would highly recommend and rebook!