Unfortunately the apartment didn’t meet ALL expectations. The property is very beautiful with amazing views and great proximity to everything. We couldn’t be happier with these attributes. We were however very disappointed in the utilities. For the entirety of our stay we had no hot water. Not even warm. The host was quick to respond when we informed them of the issue and they sent a technician the next day. It was communicated by the Istay Team that there was hot water but due to demand in the City Center, it was possible the boiler wasn’t working during peak hours (early-late evening). They also informed us to turn on the faucet while also running the shower in an attempt to start the boiler. We did as instructed but still no hot water in the shower. When we performed this function, the water in the shower actually went to zero pressure. No water would come out of the shower. We also tried the bath tub and again, not hot or warm water. Also the water in the tub was discolored and brown. We informed the Istay Team the next morning that again there was no hot water and they responded that they were apologetic for the inconvenience but again it was due to high demand during peak time in the city center. That couldn’t be accurate because the hot water didn’t work at any point during the 4 day 3 night stay. Morning, noon or night. The owner was kind and sent a nice bottle of champagne for our troubles and we were appreciative. The Istay Team was also very apologetic, however they were unable to resolve the maintenance issue which left us feeling thoroughly disappointed in our stay. As a good faith gesture, the Istay Team extended a small discount for our troubles. Before considering this apartment for your stay in Florence, ask and verify upon arrival that the utilities, hot water, shower and bath tub are functioning as you might expect.