Gabriella was great with her communication and allowed us to drop our bags early and met us on our schedule, which made our trip to Florence more efficient and worry-free. The place was even better than expected and very roomy and close to the things we wanted to see. We had no issues whatsoever, but know that if anything came up, she would have taken care of it. Would recommend to anyone visiting Florence, especially if arriving by train, since very close to the station.