Apartment was in a nice location in Florence that was away from the city centre but convenient. Apartment was very nice, well equipped and spacious. However, it was not cleaned when we arrived and there was no contact or communication with the host’s colleague so we couldn’t enter the apartment. We managed to get into the apartment with help from the neighbours. When the host’s colleague finally replied, she was very apologetic and she came in at night to help us clean the place and we appreciated that!
In general, poor communication from the host, who sometimes takes days to reply (I left an item in the apartment and it’s 2 weeks later and I still have not gotten a proper response from either Guiseppe or his colleague)
However, this may have just been a series of unfortunate events. Overall apartment was still very nice and in a good location.