Patrizia was there to meet us when we arrived and Simone her husband also came and carried our heavy bags up the 4 floors for us. They couldn't have been more helpful.
The apartment is as shown, though I was glad that a previous reviewer had mentioned that it was smaller than they expected so I was not surprised that is compact. However it is as charming as it looked and the terrace was everything I had hoped. A wonderful place to get away from the crowds down below. The kitchen is small and could be a little better equipped and the shower is small but we really loved our stay there and loved the street it was in. Great neighborhood and within walking distance of all the Florence sights.