Ilaria was most welcoming and helpful. She gave us a lot of suggestions. We tried one of the restaurants she recommended and it was wonderful. The apartment was great: in the very center of the old town with 5 minutes walking distance to the duomo , ponte vecchio, uffizi... It was clean, comfortable, air conditioned and well equipped. The only inconvenience is those steps you have to climb with your luggages as it was on the fourth floor in an old building without elevator. Otherwise the place was perfect. Highly recommended!