Tarcisio and his daughter Letizia were both very friendly and welcoming. The location was good, it's only 15 mintus walk to the tourist area. There is also a nearby supermarket (10 mins walk). The apartment was exactly as it is shown in the pictures. The AC was a life-saver, especially in summer at Florence. The bed, toilet, bathrooms and towels were clean. Internet was good. There is a beahtiful park right behind the apartment, great for evening walks.