We didn't get to meet Sara during our stay, but Paolo was very nice. He answered all of the questions we had before we arrived and was very responsive whenever we messaged him.

The small apartment is actually connected to his own house, which we didn't realize at the time. It is downstairs and has a separate bedroom, bathroom, living room, and kitchen. The kitchen has a microwave and small fridge (no real freezer), and stove. Paolo also provided bottled water and fruit juice. There are plates and cooking supplies if you would like to cook. The living room has no TV, but only a couch, and is connected to the kitchen. There is a TV in the bedroom.

There is wireless, but we had issues with it during our stay because it is the free public wireless, which doesn't really get a good connection from the basement apartment.

The apartment is located about 20 minutes away walking from Firenze S.M. Novella train station and is quite far from the city center, but you can take a bus into the city. It is in a very residential, quiet part of the city. The bedroom is also quiet at night because it is facing a courtyard. The apartment was basic, but fine and was clean.

Paolo was available anytime we needed him and was very nice and helpful. He lives right upstairs, so he is easy to access and always responds to messages and emails. Paolo and Sara are great hosts.