I have stayed in many airbnbs before this one, and I can say with one hundred percent confidence that Nevena is by far the most outstanding host I have ever stayed with. While most hosts do what is required and no more, Nevena goes above and beyond. She takes hospitality to a new level, leaving all the amenities we needed plus some extra gifts. She is quick to respond to texts, excellent at giving advice, simply lovely to talk to, kind and generous. Her apartment is beautifully decorated, and with a great location in the city (5-10 minute walk to the Duomo di Santa Maria and close to supermarkets). Her apartment is also on a quiet street, so the city does not seem so close. Nevena made my friend's and my trip much better by inviting us into our home. Staying with Nevena in Florence is a will make your experience in Florence exponentially better.