Lorena is a very nice person. She is charming and helpful, she does anything for you comfort. We rented the apartment in august 2013 for 1 week (4 adults and 1 baby). It was very clean, pretty and in accordance with the pictures. It is a functional apartment and there are everything you need. It is a few steps from the Duomo and the old market and also close to all main sites. A supermarket is also near the flat. Good trip !