Tina is amazing. We had a terrible time getting from the US to Italy and then making our way to Florence, our entire trip was delayed over 24hrs but when we arrived she was so understanding and accommodating, we could not have asked for a better experience. Tina gives you maps of what's near by with suggestions based off of what you may be interested in, amazing. Tina's apartment is exactly as the photo's show. My best friend and I stayed in the big room and it was great. The apartment is extremely clean and comfortable. It is also very easy to find once you know where it is and is in walking distance to everything including the train station which was perfect. We would love to stay at Tina's again if we were to visit Florence :)