We were a little disappointed with our experience with Monica. I travelled to Florence with 3 of my friends, hoping to use all 4 beds as advertised for this apartment. When we arrived, only two beds were prepared which was not a big deal since we prepared the other two ourselves. However there was no bedding for the other two beds, so we simply used the extra covers from the two prepared beds. When Monica learned of what we did, she reacted harshly to us and scolded us for not informing her that we needed two more beds. She was especially displeased that we used the covers without sheets. I explained that we used four beds because there were four of us, and she admitted that she assumed we would only use two of the beds. It was a miscommunication, but I found that she did not respond kindly at all. This was the main reason we rate our stay with 3 stars. I would also like to add that we never met her in person, though she did offer to have dinner with us one night. I found it strange that we should meet over dinner, instead of as soon as we arrived. Had we met her right away, we could’ve cleared up the bed issue with no problem. When we were setting up a time to have dinner We learned that she actually wanted us to do wine tasting at her friend’s bar. This was another miscommunication. It seemed like she did not just want to meet us, but wanted to give her friend some business. I thought that was a little odd also, but she was not upset when we declined her offer. It was possibly just a nice gesture, but the expectations were not very clear. As far as her strengths. She did text us often through WhatsApp to check in. This was fine, but sometimes it felt a little overbearing. Overall it was a good value, and the apartment is well situated in the Oltrarno district.