From the check in day the host was flexible with us, on arrival Tatiana met us at the condo gave us a walk thru showed how to get in and direction around town and recommend places to see and eat she was awesome and made us feel at home, the location was perfect, the tram to the city center was right in front of the condo but everything was within walking distance with restaurants, café, grocery store close by and the best Gelato place in Florence 2 mins away. I highly recommend staying here with the best view in all of Florence, after spending the d, y exploring the city it was nice to relax on the rooftop and take in the views, fully stocked kitchen, comfortable beds, its amazing and very clean and deserves 10 stars.