TLDR; This place was amazing! HIGHLY recommend.
To start, it’s in a quiet and extremely central location in Florence - close enough to everything for us to be able to go back once or twice to drop off bags/freshen up without it being a hassle. In addition to the location, it was beautifully decorated and very comfortable (also smelled amazing!)
Francesca was such a wonderful host - she greeted us, helped my mom bring luggage up the stairs (there are about 2.5 flights), she had this super helpful booklet of recommendations prepared, and called us taxis to the train station. additionally she was very responsive and available for questions, which we really appreciated!!