Giovanni's apartment is well appointed, clean and neat. The location is in a quiet location, but within easy walking distance of the central Florence attractions. Giovanni responded promptly and clearly to all emails and texts, and was ready at the agreed time to conduct a clear and comprehensive check-in. Strongly recommended. The heating was set too high on arrival for overnight, and it would have been good to include information at check-in about all adjustable heater locations (there are several).