It was our first time when my husband and I was going to use B&B accommodation option and we had our concerns. Well, it appeared we shouldn't have. Lara is just a perfect example of a host: she gave us a lot of support before and during our stay. She was responding indeed very prompt to our messages, just as people wrote in the other opinions. She is a very outgoing person and from the beginning of our stay, there was no awkardness in the contacts. Lara recommended us a lot of nice places worth visiting (along with a map), many tips (where to eat, etc.), she always had a bit of time to have a chat, even if she was tired:)
The apartement is located in a very good spot - circa 200 meters to Palazzo Pitti, at the charming little street. We could easily move everywhere by foot.
Of course, because it is so close to the main touristic spots, it is quite loud, even in evenings :) Yes, it is true that the shower is really tiny :) But there is hot water and we got our towels and we could use the nice kitchen:) The apartment is decorated with a pleasant, artistic way and has a nice view.
If you, dear tourist, would like to visit Florence, we can recommend you to stay at Lara's with the bottom of our hearts! :)

Ewa and Mirek