We LOVED our stay here: absolutely beautiful decor, amazing location and a great bathroom! Polina was incredibly attentive, greeting us for check-in and giving us a tour, answering all our texted questions promptly, etc. etc. etc. I CANNOT say enough wonderful things and at an AMAZING price. AND THE AC! Air conditioning was amazing and worked very smoothly without a hitch. Polina provided amazing local recommendations for restaurants, and the neighborhood in which the apartment is located is quaint, quiet and not touristy at all. I cannot say it enough: the place is decorated amazingly. Very beautiful ambiance. When I return to Florence, I will SURELY be staying here again.