Jacopo was great with communication and setting up the arrival. We did not meet him, but were greeted by his parents, both of whom were very friendly and accommodating. The studio is on the top floor (elevator in building) of what used to be a palace, and it is superb - one of our favorite places that we stayed during our month long Europe trip. The room is very clean, the bed was very comfy, the bathroom was huge and the wifi worked. The view from the huge window was fantastic. This is a great place to stay for a short or long vacation in Florence. Highly recommended!