Giovanni was easy to contact and very flexible about our check in and check out! Very nice guy. The apartment was exactly as described, very clean, and even nicer than it looks in the photos. I added a person last minute and he was able to accommodate that and even made the sofa bed for us. Bathroom is new, clean, and spacious. Wifi was great, kitchen has all you need. Giovanni left all the information we would need (including restaurant suggestions and a number to call a taxi, etc) for us so we were all set! Definitely a great apartment in a very central location! And a good value for the price- I saw places not as nice for about the same price so go for this one! If you want to be secluded from tourists this is not it because you are right next to all you want to see as a visitor, directly next to Uffizi and Palazzo Vecchio! Easy to walk around toward Sante Croce and find restos and bars. Great apartment in an easy spot! :) but not for those who cannot walk up stairs ;)