Our overall experience was awesome! Laura was friendly, always available, and offered her suggestions and advise. The apartment was clean, convenient, and we felt comfortable and safe. The apartment is close to most of the sites and attractions but is not "touristy". We did not have a car/vehicle but we were able to walk with small children to Ponte Vecchio, Palazzo Vecchio, National Central Library of Florence, Piazza del Duomo (Giotto's Bell Tower), and Church of Santa Croce just to name a few. If you are going during this time (November/December) please note it is "freezing" and you must plan to dress warmly. It took us some hours to figure out why we were cold in the apartment but once we asked Laura we were toasty for the remainder of our trip. We also took public transport which was easy and was €1.50 per ticket for 90 minutes (tickets are sold at most tabacchi shops and at the train station); however, 4:30-5:30pm seem to be their rush period so busses take longer as there is a lot more traffic. We ordered pizza from a shop 7 minutes walk from the apartment and had dinner at a nice, small restaurant less than 10 minutes walk from apartment. I was impressed with the apartment's bathroom, how it is set up, and particularly the rejuvenating shower. The beds/sleeper sofas were very comfortable and the apartment is spacious. Our morning view on the balcony was peaceful and beautiful. The only negative was the flight of stairs to climb each time to get to the apartment- this is difficult to do with suitcases and if you have bad knees/back etc. The apartment is on the top floor and there are no lifts/elevators. Despite this disadvantage, the common areas/hallways of the apartment building are well taken care of and clean and I would, without reservations, recommend this apartment to others.