Despite a bit of miscommunication with our check-in which caused us to lose half a day (NOTE: though Keesy is accessible 24/7, your keys/check-in won’t be available until about 2:30pm and if you have big 20-30kg suitcases there is no option to store them there because the lockers are only big enough for carry-on size luggage so plan your trip accordingly), Lorenzo was very friendly and easily contactable if we ever needed anything. The apartment was lovely and clean with super comfy beds. The heating was perfect in the middle of winter and we managed the 3 flights of stairs with all our luggage well. Mum was also very happy to have real coffee/tea amenities available. All the major sites are at your doorstep so you can easily walk everywhere (or grab a delicious panino from one of the amazing paninoteche around there). All in all we had a wonderful time and hope to stay again soon!!