Overall, the experience was good. Lorenzo was very pleasant, easygoing, and is quick to answer your answers. There was a problem with the wifi but Lorenzo gave me an alternative. If you feel cold, hike the heater by the entrance to 45 and when you're going to bed, bring it down to 32-34. Turn everything off in the day cause the heat stays within the apartment. It might feel a little damp/humid but open a window for 5 minutes and you're okay. Lorenzo working on improving the apartment. LOVED THE LOCATION AND THE BED!!! Super comfy and it's a quiet location! There's a nearby market to buy fresh produce, a supermarket that's 3 minutes away (better to get it at the market though), an awesome restaurant around across the street and around the corner, 15-17 minutes worth of walking to the Cathedral of Florence, nearby bars, and bus transportation but you don't need it cause it's all walkable. And finally- get the Firenze Card if you're staying for over 2 days for unlimited museum access!