Moma was a helpful host. She gave suggestions for things to do in Florence and places to eat. She left it fully equipped with ample clean bedding and towels, and surprised us with thoughtful touches such as chocolate, jam and tea. The blow dryer worked well and there was enough toilet paper - sometimes an issue in Italy. Her apartment was clean, welcoming, and had a lot of character. The square in front of the building had a market in the mornings with fresh produce, a few restaurants with good food, and had a lively local flavour to it in the afternoons and evenings. However, it was quiet inside the apartment. We felt safe - there were 2 locked doors before we got to the apartment door- which also locked. When we first sat on the bed it felt uncomfortable and we were concerned - but when we laid down we were pleased with the comfort and had some of the best sleeps of our Italian tour. The combo washer/dryer worked great - Moma had laundry detergent for us to use. The instructions for the machine were not in English, but we found complete instructions on the Internet by searching the model online. The wifi signal worked best in the kitchen - we could only find 1 spot in the bedroom to make it work. Our only complaint would be that there were no screens on the windows - seems to be quite common in this part of the world. Some tiny insects came in that looked like a cross between a small fly and a moth. These insects were very docile and did not bite. Aside from that one issue, we loved Moma's bright apartment, and if we ever return to Florence we would stay there again.