First, a review on the apartment itself -- it is absolutely wonderful. So clean, so spacious, and located in the PERFECT part of town. Everything we needed was in easy walking distance, and I don't love to walk a lot so that's saying something! The apartment was even more beautiful than the pictures can show, and we had all the amenities we needed for the entirety of our stay.
Elisabetta is also simply a wonderful host. She met us upon our arrival and showed us exactly how to use everything in the apartment and had a binder with information in it about the apartment and the surrounding area. She also simply went above and beyond for us -- my husband and I made a mistake while booking and set our check out date as a day earlier than our flight! We didn't even notice until Airbnb support called us that final day, letting us know about the mix up. We ran back to the Airbnb and apologized profusely to Elisabetta, who was extraordinary kind. She even made calls and found us another place to stay, which happened to be in the same apartment building! Obviously this whole mistake was our fault, and she had every right to just let us figure out a place on our own, but she literally set everything up for us. She even called a taxi to meet us the next morning so we could get to the airport safely. And all of this took place after we were no longer officially her guests. We can't thank her enough for the wonderful experience she provided and how much stress she saved us on that last day! We are so grateful to her, and recommend this place entirely. You would be hard pressed to find a better place in Florence!