Santa's room was just as promised. it was clean, quiet, and comfortable for us. We felt welcome and very private. They went out of their way to answer our questions quickly and help out as they could (like letting us store our luggage for a little more instead of lugging then around while we waited for our train time). They do mention it but note that it is on the 3rd floor with another flight inside (again, they helped me get my luggage up then down)