It's not infrequent that AirBNB rentals look really nice in the pictures but don't quite measure up when you get there. Eliza's apartment in Florence was exactly what was promised and more. There were lots of really nice touches - a welcome pack, great Internet, very clear local information and it was spotlessly clean. Whenever we had any questions about access, how things worked, whether we could check out a little later, Eliza replied by WhatsApp in an instant and always had the desired response. The flat is superbly located just four mins walk from Florence's main station, Santa Maria Novella, and is a nice ten to fifteen minute walk to all of Florence's splendours. Can't recommend it highly enough and if I return to Florence, I will definitely be booking it again.