Gian was great - easy to get a hold of, he met us at the agreed time to hand over the keys and give us the tour. The apartment is in a great location, right next to the Westin, and within easy walking distance to all the important sights in Florence. It was hot in Florence and when the A/C didn't turn on one night, Gian promptly provided instructions on how to make it work again (it did). A great experience - highly recommend!