Cinzia personally meeting us for the check in made getting to Italy a little less stressful. She is sweet and welcoming and shows you around the flat. Her place has everything you need, the steps are nothing in comparison to the amount you’ll be walking around town (or if you do the duomo climb like we did, the 3 flights will feel like a breeze). The only minor hiccup was having some trouble with the unlocking the door at the end of our week stay, but she is easily contactable and available to help if needed. We will definitely stay again!