The representative for our host met us right on time (she was early) and shows us through the apartment quite thoroughly. Our hosts had welcomed us with bottled water in the refrigerator and red wine on the counter. Our hosts also helped us print off the ticket vouchers we needed for L'Accademia and the Uffizi Gallery; later they accommodated our request to extend our check-out time. The apartment is roomy with a private terrace. The kitchen is well-stocked with utensils, and in the bathroom, the towel warmer worked! All in all, a wonderful experience.