Mauro was my contact person. He has been very friendly, thoughtful, and very responsive to my messages. He provided great tips even before our arrival. When we were there, he allocated his time to explain about going around Florence. The check in and check out processes were very smooth. He provided the baby chair and baby box as requested with some extra toys for my kids to play with. The place was very clean and well located (we walked almost everywhere and used bus on the last days), the towels and sheets were very clean, and the airco worked very well (we were there during the heat wave)! We loved and enjoyed our stay at Casa Lily! Thank you so much Mauro and Chiara!