We had a great experience! We met with Lea for check-in and she was very nice and easy to get in contact with, and showed us all the ins & outs of the little apartment (A/C, stove, washer, stovetop espresso maker). The location is awesome - a few-minute walk from the duomo and ~20 from the uffizi (which is handy if you get the 72-hour combo tickets to see multiple sites) - yet the street you enter on is very quiet. And the A/C was a god-send on some of those hot summer days.