The apartment was lovely, clean and perfect for a couple away. It was close to the centre of Florence and only 7 minutes walking from the train station, the check in process was very quick and easy to do and the bed was so comfortable. We had a lovely time spending two days exploring Florence and Nicoletta was very kind and accommodating, she responded to any queries we had quite quickly and allowed us to keep our suitcase in storage after we checked out while we spend the day exploring the beautiful city which really helped as it saved us dragging it round all day which would have been a nuisance! The balcony is shared with the apartment next door but is a nice quiet secluded spot to have a glass of wine in the evening with a friend/ partner. We found everything easy to operate in the apartment and Nicoletta's guide book and instructions left on the table were clear and helpful to us, we would definitely stay in one of her apartments again when we visit Italy!