Wow. This is truly how all Airbnb's should be. Natasha and Alessandro truly care about the business of Airbnb but also treat guests like real people. The apartment was as described and we could not have asked for more. Natasha was incredibly friendly and informative. Their on-paper guide included everything we would have ever wanted to know about the Florence area. We will miss you!! Thank you for accommodating us. Thank you so much :)