I was traveling alone and booked with Alberto the day before arriving in Florence. He responded immediately and even came down to greet me when I arrived and carried my huge suit case up 4 flights of stairs. The apartment was clean and my room was so perfect with its own bathroom. Breakfast, which includes delicious cakes made fresh by Alberto, is served by Anna who is beyond classy and kind. They invited me out for drinks and Alberto was kind enough to invite me for dinner at his personal apartment with friends. It was an incredible experience I could have never expected. I can now call Alberto and Anna, friend. Thank you!!!!