The big concern I had about renting an apartment was not having access to a "front desk" like I would in a hotel. As it turned out, Francesca (Ilaria's replacement while she was on holiday) was so helpful and so quick to respond to every question/request that I had, that I didn't miss the front desk employees at all.

The apartment itself was just what was advertised and I couldn't have asked for anything more. The bed was comfortable, everything was functional, the neighborhood is friendly and safe & I had easy access to taxis at Santa Maria Novella train station each morning. I've been to Florence 5 or 6 times in the last two years for work and have always loved going there, but this was the best trip yet. I look forward to staying in one of Ilaria's properties again next time!