As we arrived Marcella and her daughter greeted us right away and were welcoming and offered to help with our luggage. As we entered the room, they explained all the details about the apartment and even had snacks and drinks for us, which we thought was very thoughtful and kind. The apartment was clean and perfect for our 3 night stay in Florence. They were helpful in helping us find our way to the Galleria dell Accademia where Michelangelo's statue of David is located, which is close btw. Overall, a perfect room for a solo or couple traveling to Florence.