We did not realize that Erika would be on vacation when we booked the apartment. Her mother met us instead to let us into the apartment and she was very very nice. There was some confusion about the keys and we had to wait about an hour and a half to get into the apartment, so we lost some of our day in Florence. However, once we got into the apartment, it was very cute and clean and we enjoyed the rest of our time in the city. Erika offered to have us stay an extra night for free because of the confusion. This was very nice of her, but since we had already made other plans for our trip, we were not able to stay longer.