Erika is wonderful!! She was very responsive and made sure we had everything we needed. She even had cake and fresh juice to welcome us. The apartment is beautiful, charming and extremely clean - exactly as shown in the pictures. She says that she wants you to feel at home, and we certainly did! The apartment is very comfortable and completely stocked with essentials. It is located in the center of Florence and only a few minutes walk from everything. We couldn't have asked for a better location. Erika does everything to make sure you have a great stay - she has detailed instructions for everything in the apartment and lots of suggestions for restaurants and things to do. We booked a day trip through one of the brochures she provided. Erika even arranged for our taxi to the airport. I cannot say enough good things about Erika and the apartment!! I can't wait to visit again!