We were late out of Florence airport because of a missing bag but Artan, who greeted us at the airport, was very accommodating and assisted us in retrieving our missing bag when it arrived later that day at no extra expense. At the apartment we were settled in by Genta who gave us a very comprehensive and warm introduction to the house and where to find things in Florence. Both Artan and Genta were very prompt in all their dealing us and nothing was too hard to deal with. They provided us with an excellent service which we would highly recommend to future Airbnb travellers. The apartment in particular was quaint and comfortable with a good central heating system. It was conveniently located and almost opposite a fantastic restaurant. On the day we left Florence we were scheduled to stop over in Orvieto for sightseeing but Artan kindly took us to Siena as well which was a bonus for us and demonstrated his willingness to provide extra service. His historical knowledge of local attractions is very good and he provided us with honest information about what best to visit.