Letizia is wonderful and very accommodating with the letting us leave our luggage early. The location is just amazing, right around the corner from the Pitti! So very convenient. Also, the charm of the apartment is just so quaint! However, there is a discrepancy between the photos and the reality: the sofas and coffee table have been changed to less grand versions and where there is supposed to be an open expanse of space, there is now a dining table making the room less spacious. There is a sense of an apartment that is past its glory days.