OVERALL SCORE: 1 star
LENGTH OF STAY: 0 nights (booked for 2 nights)
ADDRESS: Piazza San Lorenzo no. 1, Firenze Italy
TOTAL GUESTS: 4
This unit is beautiful and centrally located sitting atop a piazza. When we arrived it felt too good to be true and we were absolutely right. What started off as an amazing trip to Florence ended up becoming a complete nightmare. I hate to have to leave this negative review but I believe it’s important to share my experience with future guests considering this unit.
Less than 3 hours after checking in and going out to dinner, my husband, friends and I returned to find our things had been dumped from our suitcases and scattered all over the floor. We found that we were ROBBED OF OVER $20,000 USD in leather goods, jewelry, and cash. What’s extremely concerning is that the door was locked when we left as well as when we arrived and none of the windows were broken. We are 100% we locked the door to the unit before leaving (checked 3 times) in which the host questioned us on. When we spoke to the host they admitted that the lock to get into this unit can be EASILY UNLOCKED WITH A UNIVERSAL KEY. This is NOT ACCEPTABLE and puts guests in DANGER. There are no cameras in or around the building and the hope to catch the suspect is impossible. Our trip was completely ruined and the fact that the lock can be “easily opened with a universal key” is worrisome and negligent.
It was a very scary situation. We were devastated and we packed our bags and got out of there as soon as possible. The host was nice and offered to put us in a hotel room which we appreciate, however, it couldn’t have made up for the ordeal we went through.
We reported the incident to the Carabinieri (local police) and spent half a day at the station. Once reports were filed there’s been a lack of communication from the host on the next steps. Airbnb has forwarded our claim to a 3rd party insurance company located in Italy. In general, we haven’t received much support or guidance from all sides on the matter.