Laura is a great host...warm, polite, friendly, and kind...communicated regularly...helped us reach her place...waited for us...flexible check in...flexible check out...lot of towels, maps, bed sheets, and conversion plug for charging my computer...very well stocked kitchen with water, and food...comfortable 2 bed room apartment in a safe, and secure building...nice firm beds...walking distance to all the places...our most comfortable experience during our vacation in Italy...very memorable...will go back to stay at Laura's home again. Every thing was great.