Lilliana was absolutely wonderful. She greeted us at the apartment and showed us everything we needed to know about the neighborhood, getting around, and things to do in Florence. We got in a bit late, so she even made a dinner reservation for us at a fabulous restaurant across the street! The apartment was conveniently located about 10 min bus ride from the city and was very easy to get to and from. We loved everything about our stay here and would definitely recommend it!