Carlo and his brother were very nice and warm. Carlo came down to meet us at the gate and helped us carry two big luggage upstairs. He and his brother then gave us some very helpful suggestions on attractions and restaurant. On top of that, a bottle of wine is there for us to enjoy.
The flat is located in the center of the town, a very quite and safe area. We stayed 3 nights there and were able to walk to all the places we like to see. That's very convenient. The flat is very nice and clean.
One thing my husband and I really appreciate is that Carlo and his wife Elena went extra miles in helping us reaching the airport. On the day of leaving, the buses are on strike and it's almost impossible to get a taxi. They tried to get us one but had to give up after many phone calls. In the end, Carlo himself drove us to the airport. You can imagine how grateful we are. They are just very kind people and try very hard to help others. We really enjoyed our stay and would like to recommend to people who visits Florence.
Thank you very much, Carlo and Elena, and best luck to you and your two daughters!