Guido was excellent. I left my bag with passport etc in taxi when arriving at guidos apartment He immediately spent next two hours tracing it and having it returned He also provided us with map and the necessary information to make our exploration of Florence easier. The day after arrival he checked that everything was fine. Guidos apartment was just what we wanted . The real Florence. A working street full of the Italian workaday life. A nice neat a compact apartment with good kitchenette and bathroom . Very comfortable king bed. The lift to the apartment was terrific for a mature couple like us. . The apartments location was great. Laundromat, fruit shop , supermarket and the Ponte Vechio bridge with in 200 metres? For us our stay there was a five star experience