Our stay in Florence was fantastic. Paola answered all email questions promptly and met us at the apartment. The apartment was clean, and she left a bottle of wine and water in the fridge for us. There is a washing machine and drying rack. The location is fantastic and the pizzeria across the street is good. The only complaint is the noise. If you close the shutters it helps, but if you are a light sleeper bring ear plugs. Also, there is no hand rail to the upstairs loft. We really enjoyed our stay and Paola gave us some great tips too!