We never got to meet Enrico but his mother was able to get us settled in. Enrico was easily reachable when we had questions. The apt is just as the pictures show and we had a very comfortable stay. The location is very convenient, close to the station and we were able to walk to all our activities. The apt is at the top of the building so you have do have to climb 4 to 5 flights of stairs, which didn't bother us. Overall a nice place to stay at an awesome location!