Pamela was a wonderful host, ensuring we got to the exact location and then showing us all the best places to visit for food, shopping and sightseeing. Pamela has thought of everything. The Balcony has the most fantastic views and the beautiful unit is clean, spacious and was perfect for us and our 2 teenage sons. The location could not be any more central to everything. We had the most wonderful time in Florence and Pamela is the perfect host. Thank you 🙏🏻