The appartment is beautiful and well located, but that's all. We didn't get any response from our host to any of our messages. There was no washing machine and the Internet connection was an additional charge as well as the city fees. The air conditioning was useless, the heat as we arrived every night was unbearable; we had to open the windows with the consequent noises and mosquitoes and slept with two fans working. The floor was really dirty: we got a shower as we arrived and by the time we got the room our bare feet were black. We complaint about it and they made a slight sweeping but nothing else. There were also stains in the bedspread and even a footprint in the top of the shelves. There was rubbish in the bin and dishes in the dishwasher when we arrived. If I pay an extra fee for cleaning I expect it to be at least clean. We didn't have a single tea towel nor a shower mat and the toaster didn't work. Thanks God for the rest of Florence, because we didn't enjoy the appartment at all.