Alda was so responsive and helpful from the beginning. She always replied our questions very quick. When we arrived, her cousin, Filippo were welcoming us and explaining all about the apartment and surroundings. The apartment was located at the old building, so accessible by stairs only, however it had everything what we need and the most important, it's located very near to the main train station and tram stop to airport, and surrounded by many groceries shops and restaurants. Also walking distance to the central of Florence. Very easy access. We definitively enjoyed our stay in Florence and especially Alda's house 👍