Roberto didn't receive us, but Mathilda, a student helping Roberto in this regard. Mathilda is very well spoken, helpful and informed and received us very well and on time. The flat is extremely neat and clean, but has the smallest kitchen and bathroom I have ever seen! However, everything one could need, is there. We had a really pleasant and nice stay in Florence! The flat is also well positioned and it was walking distance from most interesting sights, bus stops, train stations.