Carlo is so friendly & caring. He truly genuinely cares about the guests & goes above & beyond to ensure all is going well. The place is absolutely beautiful & such a gem for a perfect Florentine experience. we were totally in love with the location because literally everything there is to see in Florence is 5-15mins walk max. Carlo gave us amazing hospitality & looked after us, he also gave us lots of tips on places to go/see/ eat at. it was the perfect Florence experience & the apartment was one big part of it!