Communication and flexibility were outstanding. The apartment is on the outside of the city which was great for us since we had rented a car. We only spent one day in the city of Florence so we were able to walk down to the city center and enjoy but also easily able to leave the city and visit some wineries by car. This place is perfect if you have a car and are planning to explore more than just Florence. The beds were very comfortable and AC worked great. Grazie!