Paolo and Arabella were super friendly and communicative. Even before checking in, they both have given us a lot of tips and answered all of our questions. Upon arrival at the train station, Paolo picked us up and walked us to the apartment. It’s super close to the train station which made train trips convenient. At the apartment, they prepared fresh fruits and a bottle of wine - super thoughtful! The apartment is clean and has everything you need, including a laundry machine and drying racks! Such an important amenity while traveling abroad! I would stay here again if I were to visit Firenze! Thanks Arabella and Paolo.