We booked this place at the last minute when we decided to add Florence to our Italy journey and Isabella was super responsive and made it happen. Her place has a lot of personal touches and is the best stocked Airbnb that I have ever stayed in. The washer machine worked great and she had a nice TV in the bedroom. The only downside of our stay was that we visited in late June when temperatures reached 104 degrees and there was one AC unit in the hallway that we could not adjust since it only had one setting and no remote, so it was a bit warm to sleep at night.