The apartment is very clean, comfortable, and the location is perfect (2 min walk from Uffizi Gallery). We met only the father of David, and contacted via phone his uncle as well about our arrival, but David wrote me an email just some minutes after my reservation so he was available too. Their English was totally OK for check-in and check-out and agreeing the meeting time. However, the only thing that can be a bit frustrating that the very heart of the city has some drawbacks. This apartment is in a hidden small street but still you can hear noises from neighbors, shop keepers or people on the street, and there is a kitchen of a restaurant nearby, but anyway it was not that bad: my grandmother also enjoyed the whole trip :) The location made up this only small drawback. I would go back again. Thanks for hosting us!