Francesca was 'on point' - she met me at the door when I arrived and gave me very clear instructions. The place has very high end fixtures, doors and furniture. She really went out of her way to make me feel comfortable and the location is a 10 minute walk from the main train terminal. You're right in the middle of it all. I didn't really need to reach out to her as I was there to sight see and this location was great, the bed is super comfortable. As stated, it's a room with a bathroom. There is no kitchen. For the price it's a great deal for comfort, location and francesca goes out of her way to make you feel welcomed. I would book again when I return to italy.