This was a pretty bare minimum stay with a really great location. The air conditioner did not work very well so nights were pretty hot. The beds were not very comfortable and had only a single sheet (this made sense though because it was hot). There was soap in the bathroom but no other amenities (the moka was pretty dirty and didn’t seem good to use, there was no sponge or soap for dishes, etc). It was rather bare bones in that regard.
Everything that needed to be clean was clean, like the beds, toilet and shower, but it was not a particularly charming place to stay.
The communication was good and they did bring us a baby cot when we requested it. The check in process is a bit involved, but that might be more the city of Florence’s fault since there are many requirements.
Overall, good place to crash for a few nights but maybe not the best for families or if you are looking for something really beautiful or charming.