Betty's place was just as pictured. The location could not have been better - walking distance to everything and literally down the street from the Duomo and the Galleria d'academia. The apartment itself was cozy and comfortable. We had everything we needed. The shower is small, but it did not impact our enjoyment and comfort. Betty was available for help as needed; she checked in on us via text message a few times during our one week stay, provided suggestions for restaurants and sight seeing, and arranged our transportation to the airport. Great place to stay, highly recommended!