The apartment is really pretty and have a good location, but we spent 3 day without a hot shower and almost 2 days with no glasses.
Waited 50 minutes on the sidewalk for the check in, even setting the arrival time with te host the day before.
To complete, on the last day, in a attempt to fix the problem with the hot water in the shower, we ended up with no heating in the apartment and no hot water after all. Florence was -2 degrees.