First, the location is incredible. Steps from the Duomo and the Accademia. While the area is lively, it was quiet at night. Second, the apartment is perfect, stylish, and the bed is amazing! Lastly, Monica is really wonderful. We were running late due to parking problems and she was gracious, so friendly and gave us a ton of recommendations for sites and restaurants. I speak a little Italian but she was able to flip to English and give me details in both languages. She also recommended a bag drop to hold our bags for the day after check out. One of the best apartments I have stayed in! Great value.