Massimo checked us in late at night and was very helpful which we appreciated. This apartment is wonderful overall. Right next to the Duomo and a nice square with shops and restaurants. I stayed there with my husband and young child and we were comfortable. Washer dryer are in one machine and helpful. Elevator worked well. Quiet and secure. Place looks just like pictures. We just couldn’t find the blanket for the main bed and pillows could be more comfortable but overall for the price, location, and hospitality we would stay again. Keep in mind, breakfast on your own.