This apartment was as advertised. The check in process was easy as everthing was explained when I checked in - even how to use the washing machine. The apartment is very close to a market & the train & bus station. It is on the second floor. A key is used to enter the building & the apartment. The internet worked the best of anywhere I stayed the whole 2 weeks in Italy. The neighborhood is not the nost upscale but I did not feel unsafe at any time. The leak in the bathroom the other people compland about was very minor & was not a problem. Marie_Claire but a towel down & was to have a plumber look at it the day I left as the apartment was occupied when I was there. I loved the sky light in the master bedroom. The area was quiet with the windows closed. I had no problems at all except the usual problem of navagating Florence's streets.