Laura was a very communicative host. Before we had arrived we easily exchanged messages with Laura about when we expected to arrive, etc. We arrived later than expected as our flight was redirected and we had to report our lost luggage at Florence airport. Laura very kindly met us as the apartment and then drove us to the airport so that we could go to the lost luggage area and she helped us to speak to the airport officials. Laura and her family also kindly offered that we have our luggage delivered to her parents house when it eventually arrived as we were on a tour that day. Although these were exceptional circumstances, Laura's response and welcome was amazing and made us feel instantly at ease. We were also given some toothbrushes and food to help us through our first night. Laura's parents (who live around the corner) were also lovely and very helpful during our stay. The welcome pack and other information and local recommendations that we were given were also really useful.

The apartment itself is very nice (as you can see from the pictures). Very comfortable and has everything that you need. We watched a couple of DVDs during our stay using the DVD player and TV. The kitchen is also great and we found it particularly good that there was a washing machine and tumble dryer. The apartment is on the top floor and there are quite a few stairs. Enough to leave you out of breath by the time that you get to the top but not enough to be a problem. It is not too bad getting your luggage to the top either (we had 2 large suitcases and managed okay). We were pleased that we stayed in the area as it is so much calmer than the city centre and there were lots of good bars and restaurants nearby as well. The walk to the city centre was also quite pleasant and was good exercise too.