Pamela was very easy to liaison with prior to our trip and extremely welcoming when we arrived. She showed us around the apartment and the amazing terrace pointing out all the sights we could see. The apartment is located in the heart of the city, easy to find and walk to (with luggage) from the train station and close to everything! There was no need for us to catch public transport or a taxi. It was so comforting to return “home” to a warm, clean, beautiful apartment. There are a variety of places to eat and shop near the apartment, especially the local food market. Pamela added the little extra touches to ensure our stay was relaxing and comfortable eg an information booklet and pamphlets about the apartment and the surrounding area like best places to eat; map of the city; wifi in the apartment; lovely art; tea, sugar and coffee pods; a few snacks and bathroom requirements. I am very glad that we found Pamela’s tourist house and we are already planning our next trip back to the charming city of Firenze!