The communication with Francesca was good. She always respond to my messages when needed. We had some troubles with the tv and lights/switchboard but this last one was fully resolved (we had to call Francesca although; the tv i think it will for sure be fixed in the near future). The house can be a little warm in this time of season but you have AC. There was some food for us like juice, yogurts and cookies which was very thoughtful of her. The location is great if you mean to walk to the Centre of Florence. We had to park our car in a private park but it was near the house which cause no problem.