From the moment I booked, Carmine was extremely communicative and always at my disposal. I never got to meet him, but he always responded to my questions very quickly. The apartment is in a great location not far from the train station. It's a short walk from most of the tourist sites and there are plenty of good restaurants in the vicinity. Rent in Florence can be expensive, so for the low price Carmine charges you get more than what you pay more. And while you may share the apartment with others, the people who were there at the same time as me were quiet and respectful, and the apartment is large enough so you never have to get in each other's way. This is definitely a very good place to stay, and a great value.