Betty was waiting for us when we arrived. She is a very friendly and helpful person. She had a folder with local recommendations and she even contacted me over the weekend to recommend other things to do. The apartment is just as she describes and the pictures show. You can tell that Betty is an artist because the apartment is decorated really tastefully. The location is perfect - very central so we could come back every day and take a siesta. The only thing to be aware of is that there are lots of stairs and they are made of stone - very unforgiving if you have bad knees. I would love to stay at Betty's if/when I come back to Florence.