We did not meet Francesco in person but he messaged us for the self check-in, this was easy and convenient. Very nice and spacious room. Overall would recommand and great location! Very close to the city center and duomo (and all other sight seeing) is on a walking distance. Some minors: the bathroom is rather small and the bath takes a quite big step to get in. Also the showerhead itself was not fixated which made the showering less pleasant. In the morning and at night we could hear footsteps and chairs moving from upstairs, but maybe this was a coincidence during our stay and not very disturbing.