The apartment was in a fantastic location and Barbara was on hand for check-in with lots of useful local information. Unfortunately our toilet wasn't working properly, but Barbara arranged a plumber to have it repaired immediately. Everything else was good except the apartment was listed as having a washing machine (which was one of the main reasons we booked it), but it doesn't. It was amazing opening up the lounge room windows and seeing the Ponte Vecchio and the modern art being installed in front of us! The noise from the street was to be expected due to the very central location - bring your earplugs - it's worth it!