Michela’s place was very clean and modern. It fit my family of six and had a really cute outside patio to hang dry clothes or hang out. The location was close to the duomo and city center, but also quiet enough for us to sleep at night. During our stay however, the shower was clogged and water spilled out onto the floor of the bathroom. We called Michela right away and she sent someone over while we were out to fix the problem. The next day, the toilet was clogged and sewage was leaking out onto the floor too. Again, we called Michela and she picked up right away. She sent someone over to fix the problem and clean the floor. Even though there were some mishaps during our stay, she was available for contact right away for both times and she always sent someone over to fix the problems. There were guests that stayed there before we arrived as well so they must have clogged the shower and toilet or it was a problem with plumbing. Nonetheless, it happens and Michela handled it perfectly. Throughout the rest of our stay, no problems ever arose again. I would stay here again.