I didn't actually get to meet Monica as she was so busy working on her own business but the communication was great, Monica was incredibly helpful and accommodating, always happy to offer any help and tips for local events. A great little apartment on a perfect second floor in one of the best areas in Florence, my fav area to live honestly. A quiet and safe local neighbourhood as well a super convenient location. Everything is within walking distance. Lots of good restaurants and bars around. The apartment is bright and cozy. The kitchen is adorable, especially the gas stove for my everyday cooking. The bed is a little soft for myself but it's all fine. Really looking forward to go back again soon~~ Great host and apartment~~