Giovanni met us right on time and he was always quick to respond. We loved the apartment. It was spacious, well decorated, and comfortable for our 2 night stay. The location is great! Right between Piazza di Santa Croce and Piazza di San Firenze with great restaurants near by! Don't miss a meal at Club Culinario Toscano da Osvaldo! It's right around the corner and its the best meal we had in all of Italy! (Napoli / Sorrento, Roma, Firenze, and Venezia).