We stayed in a beautifully decorated, airy and relatively quiet room, facing the back (the centre of Florence is quite lively, wherever you stay, with restaurant crowds, church bells and ambulance sirens as an integral part of the city's soundscape). Great location, right by the Duomo. Even though the hotel has self-checking online and no reception, we were able to leave our bags at the hotel until our room was ready. All communication went via WhatsApp, and they were quick to answer – for instance when our room code did not work, the situation was sorted within minutes. A nice touch: All contents of the minibar were free, and there was a coffeemaker in the room.