Pasquale was amazing to work with. He helped us check in early so we didn't have to wait around with all of our luggage. He even called and got us a cab for 4:30am the morning we had to leave. The apartment was amazing, top floor with a cute little outdoor patio area. It was right in the heart of Florence and minutes to restaurants, cafes, shops, train station etc. Couldn't have asked for better location and amazing place to stay.