We stayed here for 8 days. The apartment would have been perfect, however there were issues with cleanliness. I could tell the bathroom hadn’t been cleaned because as soon as I entered, there was a big black hair on the toilet seat. Also, the kitchen was poorly cleaned as there was an awful smell coming from it. We had to keep the door to the kitchen closed for our entire stay. In addition, the extra bed sheets in the cabinet hadn’t been cleaned at all and there were no casings for the pillows. There was no soap given to us at all in the downstairs bathroom. We had difficulties with the technology in this place. Our AC unit wasn’t working for a portion of the time. Also, the lightbulb above the bathroom mirror was completely out. The TV kept shutting off and we were unable to watch it. Most importantly, the stove wasn’t working at all and I contacted the host to resolve it. They sent someone over and instructed us that all further issues with the stove needed to be handled with this person and not them. According to the host, the stove was working “perfectly”. The stove only started working after they sent someone to resolve the issue. Whoever was sent to resolve the issue came, STOLE my moms personal bar of soap out of the upstairs bathroom and left their set of keys in the apartment. And this was supposed to just be someone who came to fix the stove.
Another issue is that the showers aren’t the most ideal, as water will get EVERYWHERE due to the lack of proper shower barriers or curtains. The bidet in the upstairs bathroom only has burning hot water working. No cold water comes out of it.
As far as the location of the Airbnb, it is amazing. It’s so close to ponte vecchio and it is truly a beautiful apartment. The only thing visitors should be aware of is that there are multiple stairs that need to be taken to access this apartment. We had to take all of our luggage up the stairs. Another option is to take the ramp- id advise people to do that instead.
Communication from the host wasn’t the best or nicest. I had to reach out to them the day of the stay and they responded back saying that all the info I needed was on Airbnb, almost as if I was inconveniencing them by contacting them. If all the info was on Airbnb, I wouldn’t have needed to reach out to the host. The property needs to be managed with better cleanliness and amenities, with better instructions and communication from the host. I’d only stay here again if the issues I addressed were taken care of.