Overall the apartment is great for a couple. The place is small but has everything that you need and in a terrific location. You are very close to the Ponte Vecchio but do not hear a lot of the street noise based on where it is positioned. The host was not there for the check in or check out process, but did send very detailed instructions on how to enter the building and apartment. The apartment had plenty of towels and it looked to have been recently renovated. The hosts were very responsive to messages. The only negative was the water heater was not turned on prior to our visit and so we did not have hot water until the second day. If I could give it 4.5 stars I would. If I return to Florence I would absolutely go stay here again.