My boyfriend and I did not end up staying at Antonella’s place for several reasons (even though we still got charged). We had a pretty bad experience. A few days before my trip the host spammed me with about 30+ messages a day on WhatsApp which I think was a bit over the top and annoying. The host was constantly asking us what time we were checking in, which I understand is important to know, but I did give her a range of time (such as between 1-3) which should be enough. Since we were flying into Rome on a covid tested flight and taking a train to Florence we had no idea how long we would be at the airport for or when we would arrive. I tried to give my best guess. She continued to bombard us with messages and at one point asked us for a selfie? She proceeded to tell us that we were not able to check in if we came after 2pm even though the check in said 4pm because we needed to pick up the keys at a pharmacy that closed at 1pm (that was a 20 minute walk by the way). We asked her if there was an easier way and she told us that the distance was close and to leave our bags outside (which I was absolutely not going to do). The check in process seemed extremely lengthy and unnecessary and her instructions were a bit confusion considering they were translated straight from Italian to English as the translation wasn’t perfect. When I asked her simple questions about it she was pretty rude and unhelpful. Overall, the whole situation seemed unnecessarily complicated and the host was very odd, rude, inconsiderate and not worth our time. We cancelled even knowing that we would be charged but hopefully will get our money back through the Airbnb process. I would advise you guys not to stay here and avoid it if possible. It’s not worth it.