It was our first time in Florence and it became the most memorable part of our trip. We had arrived early to Florence and Nena was more than accommodating and helped us check in early. Not to mention, she was responsive and helpful. Three hours prior to the trip, I had hurt my leg and Nena did everything she could to make my stay comfortable such as arranging taxis rides and ordering me a wheelchair so I could explore Florence. She also provides amazing recommendations such as Il Latini, which is an amazing place for Florentine steaks! The location was quiet, comfortable, and clean. We couldn’t be happier, and we would definitely book again if we come back to Florence!