Fadia is such a sweetheart and so great with communication - quick at responding to all my questions and generous with tips and suggestions for a first-timer in Florence! As for the apartment itself... great location - across the Arno River so away from the heaps of tourists but surrounded by locals and right by Pitti Palace, very clean, trendy furnishings, and has all the amenities you need. Really no complaints whatsoever; overall an amazing value! Do not pass this place up!!