When I initially booked this trip, I had just though that it was a stylish room in an apartment in Florence. When my fiance and I arrived, we were so surprised to see that the Portobello is essentially a mini hotel! The main hallway has a laptop set up for anyone to use, as well as a little snack and drink cabinet! Our room was so bright and airy, not to mention spotless! There were even two outlet converters for plugs of all nationalities! Daniele was very kind and understanding; we had initially planned on arriving around 1:00 PM but due to some extraneous circumstances we weren't able to reach the home until 8:30 PM. Even though he was not able to greet us personally, he still helped us into his home by opening the front door through an app on his phone. He also gave us a folder with lots of information on local dining and attractions. There were signs posted around the apartment stating the rules for different areas, asking each of the guests to be mindful and courteous to other guests, so you could tell that they were very concerned with keeping everything clean and making sure everyone was comfortable. I highly recommend staying here!