Was very disappointed with communication. We sent three messages updating them with our arrival time which were ignored which led to confusion about check in. Further messages and questions on whataspp were also ignored. The was NO washing machine as listed, upon arrival we were left instructions for a washing service (which cost an extra unlisted fee) and when we tried to book this service our messages were initially ignored and eventually we got a response saying the service wasn't running with no explanation. The room itself was perfect and in an ideal location. Perfect for two visiting Florence. Ideally located close to attractions and also local restaurants which were fantastic. The additional €40 clraning fee seems steep and no receipt was provided for cash payment. Would recommend for the room and location but communication needs to improve