Nothing but good things. Ilaria and her family provided the best Airbnb experience I've ever had. Communication through Airbnb was prompt and all questions were answered in detail. The check in process was extremely informative and helpful, Leonardo was a great host and gave us more than enough suggestions on what to do in Florence during our stay. The apartment itself is gorgeous, clean, has parking, and easily to access the city entre via tram. The perfect example of what Airbnbs should be! Thank you for an amazing stay!