Place was clean, in a convenient location from the tram, and had clear instructions from the host on how to access the unit (reason being is that there are 3 different keys you need to carry to be able to get to your room). Nicoletta was quick with responses and provided a great place for us to rest our heads at night after spending the day in Florence. Our only concern was that the main door lock didnt work during our stay and while our host was gracious to acknowledge the problem, it did require us to pay a bit more to store our bags elsewhere on the last day after checkout (approximately an additional 20 euros) which we didnt expect when we communicated our baggage concern before booking. This was the only minor hiccup in an otherwise pleasant, comfortable and safe stay at Nicoletta's. Thank you