From the day I confirmed my booking, Lorenzo has 'bombarded' me with info on arrival procedure, neighborhood restaurants, parking lots to make my arrival as smooth as possible! As it was our first trip to Florence, we did not know how to get there from Rome and what to expect. With the 2 charming ladies, Kamar and Souhayla greeting us at the door, and guiding us thru the apartment, it was a welcome assistance. The apartment is very modern with all amenities and a large bathroom. The description is under-rated, so it was a nice surprise. The location is ideal, next to Santa Croce square with plenty of good restaurants and bars. Tip: follow Lorenzo's advice!