Just one thing, do you agree that every single person deserves one seperate quilt? After all, we are not animals who are used to living together under the same dry grass. We are independent individuals.
First of all, there are two beds, that's the main reason why we booked it in this special season when nobody is really travelling and nobody wants to stay too close to each other.
However, when we checked in, we first found that the kichen was locked.
Ok fine, we spent our one hour in our 36-hour trip to wait for the solution. No problem, we understand that sometimes people make some mistakes and omiss something they should have done in advance.
Then in the night, when we came back and were about to go to bed, there came the real trouble. We found only one single thin quilt, for us two people! (and we did pay for two people)
Wow guess what, we had to call the telephone number on the door in midnight to wait for two elder people who never managed to understand that we needed a quilt, because they dont really speak English, neither French or any other language but Italian.
So even if we repeated that we just needed a second quilt to make sure that no one would get cold because of quilt sharing, they gave us a thin sheet and asked for an extra fee in a very unfriendly manner. Fine it was already too late so we just gave up trying to repeat our request again and kept the bed sheet as a "quilt".
We then tried to communicate via Airbnb in the following two days, but the host was not too responsive and the receptionist tried to stuck with this unreasonable extra fee in the morning when we needed to check out and catch our train, which is departing in few minutes.
So all in all, though the troubles caused by their unprofessional service didnt really ruin our trip (not entirely at least, we still adore Florence), we think it's necessary to remind others who are not really prepared to deal with the host about all possible issues in their short trip.