Location of the apartment was good as it was outside the busy area of Florence but still a manageable walk into the centre. There were many nearby restaurants and a supermarket. The apartment itself is pretty basic and on the top floor up lots of steps. The wifi was also not very good and cut in and out. We also had some issues with the hot water and the washing machine. Niccolo was responsive and kindly reimbursed us for the cost of using a laundromat without us asking. He also allowed us a slightly late check out which was very kind.