Alfredo was an excellent communicator while the booking went through and additionally leading up to the visit. He made the visit run smoothly and without any problems. When we arrived we were able to text his team of Mauizio and Daniela who ensured we had everything we needed and included real coffee, tea, wine, bottled water and even bug repellent! (Thankfully we didn't need it - no bugs in May). The thoughtful local recommended restaurants are fun and authentic local places, full of real Florentine customers. Casalinga and Gusto Pizza were superb. The apartment is a little slice of heaven. Perfectly situated slap bang in the heart of Florence on the quiet side of the river with views of the Pitti Palace out of one window, Santa Spirito from another... The beds were comfortable, furnishings modern and stylish and there was aircon if you needed it. The little kitchen is small but absolutely has everything you need. Being able to 'do' Florence and then step off the busy street, through the garden and up into your own high rise paradise was just magical. DEFINITELY recommending it to my friends - better book it now or we might beat you to it! Be a little bit careful if you have small children as the steps to the mezzanine have no handrail and there is no low level barrier to stop little ones falling off. If you are vigilant it will be fine! Altogether a wonderful stay.