Host - Cristina was easy to reach ahead of the trip. Her husband met us at the train station, drove us to the apartment, gave us a walk-through, a city map, etc. We came in on a later train than expected and he still waited to meet us.
Some pros and cons about the apartment:
Pros- the apartment is very true to the photos. It's small but cozy. Really perfect for a short stay in Florence. (Would not fit more than 2 people.) The bed was very comfortable, the shower was nice, and it was awesome to wash some clothes during our stay with the in-unit washing machine. The bedroom had an overhead fan which allowed less use of the AC. It was the perfect combo. We were grateful for the extra blankets, the milk and breakfast cookies, and a really well stocked kitchen.
As for location we loved it. Not right in the city center but everything was super walkable. We preferred this because it was quiet and night and we got to dine and relax with the locals. You can walk a short 3 minutes and be at a park alongside the Arno. Perfect for a picnic!
Cons- really not too many cons. Provision of some shower amenities would have be nice (soap, shampoo, etc, which we unexpectedly had to purchase in town) but that's really it. We really enjoyed our stay in Florence.
However, we must note one caveat - communication with Cristina was pretty 'high maintenance' by most AirBnB standards. There were multiple check-ins per day regarding arrival plans, even days out from our arrival. As we were traveling through multiple countries and cities, our ultimate plans were not solidifies days in advance. Despite multiple messages on our part regarding our arrival plans, Cristina contacted AirBnb to contact us for clarification. If you don't have the patience for high maintenance hosts and/or don't have the language skills to communicate in exceptional detail with an older Italian host, this may not be the place for you.