Really enjoyed my stay in Florence! Alain was really friendly, informative, easy to communicate with & hospitable.. Due to a maintenance issue in the app I was originally meant to stay in, he put in another app next door - so I can't comment on the quality of the app, except that if it's anything like as well set up as the one I stayed in, it must be great. Regardless, the location and the courtyard are really amazing!! I wouldn't hesitate to return.