First, what was great. The apartment. Spacious, clean, with a spectacular deck with views of the Duomo on one side and Tuscany Hills on another. Wifi worked perfectly. Bed was comfy and there was more than enough room.
Now, the not-so-great. We have done Airb&b in six nations, and this is the first time ever there was no instruction book. So, we were at a loss as to what to do for lots in the apartment. It took three emails before we could solve the mystery of the washing machine. We never figured out the dishwasher (tho even if we had, we couldn’t have used it, since the door didn’t close all the way) (when I asked about dishwashing detergent, I was told that guests prefer to bring their own.. really?). There were three salts but no pepper. We could only figure out – with the aid of Google – how to use one of the three coffee makers. And finally, although we were told that a taxi was reserved for us, I never got an answer to my email asking for the phone # so I could confirm, and, the cab never came. (Luckily, the proprietor of the store next door called one for us so that we made our train).
I hope this doesn’t sound whiny, but cumulatively, it was a lot. I would tell friends to stay there (though, it was a 5th fllor walk up [86 steps, if I recall] and that might be too much for some, tho we were certainly made aware of it) if they could deal with these issues. The apartment and the deck were great. It was the “other stuff” that wasn’t up to the level we have had at AirB&Bs in the US, Canada, Spain, the Czech Republic and France.