Gianluca was available on messages all through till check out. He made sure I had all the amenities sorted. I have a long trip so use of washing machine and dryer is a must considering I like to travel light. Gianluca did come by to ask if things were alright which was much appreciated. He also offered me dinner which I though was very thoughtful of him. A good experience and I would love to stay at his next time I come to enjoy the beautiful Firinze renaissance art.