Elisa was a great host. She was very communicative and answered all of the questions you might have. But be aware there is an extra 15$ "cleaning fee" when you arrive. The location is great, about a 15 minute walk from the train station and a 25 minute walk to the city center! The apartment itself was very nice with an amazing shower! But watch out if you open the windows- there are a lot of Mosquitos in Florence!! And after sleeping in the bed my boyfriend and I woke up with about 20 little bites all over us (not mosquito), I messaged Elisa asking if they could be bed bugs but never heard back so I can't say for certain. Overall, I would stay here again...with the exception of the bed bugs!