Arianna's apartment was so well-described in the previous tenants' descriptions that we really felt we knew exactly what to expect at her lovely, homey apartment. No uncomfortable ultra-modern furniture, just a warm, lovely well-decorated and interesting space we felt at home in immediately. The terrace overlooking the Jewish synagogue and Sant'Ambrogio market was a cool, sunny retreat from the busy city. The kitchen was fully and thoughtfully equipped, the wifi and tv worked well, the Prosecco she left for us on our first day was welcome after long travels. The bathroom was comfortable and well-appointed. The master bed was very comfortable, and we loved the ironed sheets and comfy linens. Our daughter was comfortable in the charming loft. The artwork was interesting and eclectic, the plants on the terrace beautiful and colorful, the apartment quiet in the day and night. The location was great! We were able to walk almost everywhere we went during our two weeks in her apartment. The restaurants in the Santa Croce neighborhood were very good! After a day of sightseeing, we loved trying the neighborhood restaurants, off the usual tourist path, by walking a block or two. We were able to get in touch with Arianna immediately when we couldn't figure out the tv and other minor issues, and she responded immediately, coming to the apartment when needed. She is a charming and generous host. The four flights of stairs were challenging for my husband and myself, both in our 70's, and should be considered carefully by those with mobility issues. However, the charm of the apartment and the 500-year-old building, the dynamic, non-touristy neighborhood and wonderful location provided myself and my family a memorable vacation in Florence. Love to Arianna!