I was accommodated super last minute! The check-in process was seamless!!!!. Diana reached out and sent me all the info ahead of my arrival. When we got to the apartment it was perfect!! After my tiny hotel room nightmare in Roma, I am so grateful for this spacious modern beauty of an airbnb! The linens were fresh and towels had been laid out for our use. There was a welcome book with all the best restaurants, other recommendations, & need to know facts in it! Diana was super easy to reach. I loved the apartment so much I wished I had booked it longer to stay in Florence for a few more days. The location is perfect and walkable to all the sights! I highly recommend Roberto’s place!!!!! I will definitely be booking with them for my next trip to Florence!!!!