I loved staying here and look forward to coming back. The location is only 3 tram stops for the Santa Maria Novella station, which is the center of Florence. I was greeted by Fabio when I arrived off the tram, and he was a perfect gentleman and scholar. He does not give himself enough credit for his English level which is quite good. Communication was instant and he made sure to respond to any questions I had. He would also check up on me on an afternoon when there was a city blackout during a rainstorm to make sure that I still had hot running water (which i did, everything was fine). The flat is super clean with all the amenities including a washing machine if you need one. The pull out sofa bed in the living room comfortably fits 2 people and is super comfortable, in addition to the 2 twin beds available in the bedroom. A perfect stay in a perfect city. 5 stars!