Agnese was a wonderful hostess! She was unable to meet us the day of our arrival to give us the keys but she kept in constant communication with us and arranged for her friend to meet us and show us around the apartment. She left us a list of restaurant recommendations, information of the nearest grocery store, pharmacy, emergency numbers and taxi numbers as well, and marked all of them in a map of Florence for us to find them easily. She covered all the basics! On the second day of our visit, she stopped by the apartment and left us a bag with some more basics (toilet paper, dish soap, etc) and even a bottle of wine! The apartment was clean, roomy and had a beautiful view of the Arno and Florence. It had air conditioning which was perfect in the summer heat. The location was perfect! It was a short 10-15 minute walk to most of the tourist attractions, but it was located in a quiet neighborhood where you felt like a local! I would 1000% recommend Agnese's place!! She was a thoughtful and thorough hostess!