We were grateful that Najat was able to accommodate us at short notice. She was very prompt communicating with us and kind when we were checking in and out. The room itself is nothing special. While it was neat and clean, it looked a bit drab. The key is old-school and you have to manually lock yourself in the room (which is not great if there is a hazard and you need to get out quickly). There is also not much privacy, because the walls are paper thin and we were next to the reception office. Someone actually tried our door handle in the evening which was annoying (I guess they were confused with the other rooms). It was fine for a one-night stay but I don't think I'd stay longer than that. One major positive is that it's extremely close to the Santa Maria Novella station.