There was no welcoming, we didn't meet our host. We were simply instructed to pick up a key and were not instructed where to leave them. We wernt informed about the city as it was our first time, we were sent a text message with a list of recommended restaurants. The were no basic kitchen utensals e.g cutting knives, dish cloth, grater, collider ect. The road works made arriving more difficult. However all in all Florence is a beautiful city and the apartment was nicely furnished with a balcony and air con.