we were a group of 6 (3 couples) and Diana' place looked in the pictures like the perfect place. we were totally wrong. just to be fair, the location of this apartment is great but that is the only thing positive that I can say. the place was not clean and it did not look like the posted pictures. we took picture of how dirty some of the bed covering and pillows. the A/C system is the worst and I complained and called multiple times to be told that I don't know how to use the remote. we had 1 room where the couple were freezing and they could not adjust the temperature to go up. another room was hot and we couldn't adjust it to get cooler. the main area where the the kitchen was none responsive. we only had 1 room where the A/C operated properly. it was really ridiculous to keep calling asking for help for some one to come check it out please note that we stayed in this uncomfortable situation for 7 nights which is plenty of time for the property management or the owner of the apartment to help us. my last call I was told the owner will come in the night before we're checking out but the owner did not show up. very disappointing to get this kind of treatment when paying as much as we did for this stay. I fully understand that Florence is an old city with old buildings but that is not a reason for bad communication and bad service. Now the kitchen was hilarious with a sink in a corner that you can't get to. no idea who design that but we took a picture as the worst kitchen design ever. the outside looked really great in the pictures and we had plans of how we can use it to enjoy morning coffee as a group. My dear God, we could not seat or use that space at all the amount of Flys the kind that love to nest around sewers and mosquitoes galore. I think its all because of the overgrown vegetation they have in the back yard. so, the posted pictures of a nice looking garden is totally inaccurate. I was going to give this place a zero star but to be fair since the location is good I gave it 2 stars. I'm really thinking to contact Airbnb customer service to give them all the pictures we took since we feel we shouldn't pay that much for a place like that. I can say a lot more details of what was wrong with this place but I think that is enough to justify why I gave it only 2 stars.