Don't bother booking here - our stay was horrible! When we arrived at the station we were told to call a number to check in and his colleague would be with us in 15 minutes. We waited for 45 minutes for someone to arrive - Luca didn't meet us - it was his colleague (this apartment is one of many run by a business). Once in the apartment his colleague tried to charge us an additional cleaning fee - which is ironic because the apartment was dirty - of course we said no - the whole place felt sticky, the duvets were yellowed underneath (gross) and we found hairs in the bedding. The floors were dusty - we even found some pasta under the sofa and in order to feel comfortable, we cleaned up before we unpacked - the worst was the mirror which was thick with dust and hairs on top. There's a lot of wear and tear in the apartment, lots of things are broken and/or scuffed. We didn't sleep upstairs as the space saving staircase felt unsafe - we didn't want to risk falling when down going to the toilet in the night, so we stayed on the sofa bed. The bathroom wasn't great - there is mould around the bottom of the shower and it's so narrow - to go to the toilet you have to walk past a washing machine - lovely! Our sleeps were mostly broken. The second night we were woken by someone across the hall who was possibly drunk and spent 30 mins noisily trying to open their door and the third by both 20 young people leaving the night club around the corner at 4am and then the aircon which broke and flooded part of the floor, wetting some of our things a few hours before we needed to pack to fly home. Not great. Why didn't we speak to Luca about the cleanliness? He wasn't very responsive and didn't seem to be on previous reviews - we thought we'd clean up and deal with it. From our experience I'm guessing that this apartment is run by a business and not an individual - which shows in the attention to detail. If you're visiting Florence, pay a little more for a nicer apartment. It's worth it. This apartment was our last stop on our 10 day trip of Italy - it's safe to say that it wasn't the best end to our holiday :(.