This was our first time in Florence, and Laura made us feel very welcome! She greeted us at the door, then showed us the apartment and all the amenities we would need for our stay (even though we arrived late at night). What a nice surprise to find that Laura had stocked the fridge, left fresh fruit and other snacks for us! She was pleasant and always eager to assist in any way to make our stay a positive experience. The apartment was clean, spacious, and comfortable and is located in a safe neighborhood. It's location makes it very convenient to walk everywhere. It's only about a 10 minute walk to the Duomo and downtown restaurants, stores, and museums. We only took a taxi to and from the airport--everywhere else we walked. This was our first experience with Airbnb, and we were impressed by the easy reservation process and vacation stay! Thank you, Laura and Tim for making our week with our daughter so special! You are such a great host! Grazie!