Very nice: the apartment is located at ground level in the heart of Florence and from the courtyard you can even see part of the Duomo. The check-in went smoothly without personal contact. We would not take the apartment again, because the bathroom was dirty and mold has formed in some places. Also, the living room is unfortunately not so cozy and not as shown in the pictures. At check-out we were allowed to leave our luggage with the host, which was very friendly!