Fast communication, super easy with good english, personal check in with great tipps (eg sunset at piazzale michelangelo) and very helpful. the room was more beautiful in the pictures, clean, with a fridge and a fan aswell as a little wardrobe. bathroom was clean too and big enough to calm down after long walking days. the bbh was easy reachable from stazione SMN and i could walk to all places easily by foot with beautiful views. near are cafes, Restaurants, bars and supermarkets. I travelled alone to florence and Silvias yellow room was the best choice.