The room we booked had air conditioning that didn't work so they moved us to another location which we didn't make a big deal of. We were happy until the host chased us down the street after checkout because we left one dirty dish in the sink (please note we pay for a cleaning service and forgot one dish). He screamed at us and yelled until we went back up and cleaned the dish. Missed our train... and had to pay for the new train. Very strange... really tainted Florence for us.