Paolo was extremely pleasant to deal with. We took the train into florence and his directions to the address was spot on and it was better than using a GPS. Paolo was a true gentleman and helped my wife up with her bags, ( there were 8 flights of stairs!). There were issues with the Wifi but Paolo was trying to get it fixed right away once I messaged him, so communication with him was easy. The apartment itself is nice and cozy and very comfortable in an ideal location. We walked everywhere and everything was so close, mind you since its in a ideal location so theres quite a bit of foot traffic so dont expect to have a quite night of sleep. The apartment itself felt safe, clean and comfortable, and you'll definitely get a workout since you have to go up and down those fligth of stairs! overall it was a pleasant stay!