We had a great stay here and the location was fantastic for us as it is walkable from the train station. Although Florence is small, many of our favourite spots were just around the corner. The apartment is very clean and inviting. Monica (and Alessandra) was very kind and thorough with information about the apartment and Florence itself. There was some difficulty with using the key to unlock the apartment door, but with a phone call we mastered the right combination of a 45 degree clockwise key turn with a pull and push to unlock and open the door. We made good use of the laundry machine as we’ve been travelling, and a couple doors down we used the dryer at the laundry mat. As close to pegrfect as this place was, the washroom did get cold during our December stay. Fortunately, there is a heated towel rack! Check-out was at 10am but we were given keys to a small storage closet across the hall to keep our luggage in until we had to catch our train. Given the opportunity, we'd stay again!