This apartment is a decent place, in a great location if you are staying alone or if you are traveling with a group that plans to stay together every single second of every single day and do exactly the same things. If that is not your situation, this is NOT your place.
The apt is equipped with an electronic lock activated by a key card, which also activates the electric to the apt. (great use of technology and environmentally conscious, I love it!), Unfortunately they can only provide a single key card for quite ridiculous reasons, see quotes below. I would think creating a copy similar to what hotels do would cost about a 10 euro cents, and clearly they have done so for the “emergency card” but are choosing to not do so in order to provide guests with the flexibility they need. Another option is to have a coded lock box on the door if in fact the key cant be duplicated. If you wanted to do 2 different things during the day or perhaps one couple staying out late while the other would like to go to bed, forget it. Instead you are forced to coordinate schedules completely or race around the city trying to catch up with the other couple (in 90 degree F heat) to find the single card. Your other option is to leave the door open (and all of your valuables readily available) to anyone else that has access to the building…not great options. My sense is they want to avoid guests leaving a card in the electricity activation slot in order to save money on electricity. If they just requested that, I am sure most guests would comply (we certainly would have!). Also, if you do get stuck without a card they make it clear in the responses below they are not “close to the apartment”, i.e. you’re screwed.
“I am glad to hear that you enjoy the apartment! Unfortunately we don't have other keys available for guests as previous ones have broken them and they can't be copied”
“In case of emergencies we have another key, but that is for emergencies only as we are not close to the apartment.”
“these keys can't be copied. I'm sorry if this is not the most comfortable situation but our guests usually organize with each other for the keys. In case of emergencies we can come to open the door for you but as I mentioned our office isn't close to the apartment”
Really bad customer service. BTW, just got to our AirBNB in Corniglia and guess what, single metal key in a coded lock box next to the door….Brilliant!!!
Ciao!