Didn't meet duccio but communication up to our arrival was great! He said he wouldn't be in town and his sister was my contact. Didn't personally meet her but she was quick and thorough with all communication. Detailed direction to find apartment were excellent. Picked up keys at bar next door. Place was as described. There is no elevator and must go up 4 flights of stairs. Can be difficult if lots of luggage or big bags. We were aware of stairs so it wasn't issue for us. Place was as described and perfect space for family of 4. Master bedroom faces Main Street and can be very loud at night. Bring earplugs if night noise bothers you. Overall Enjoyed our stay.