Nicole was a great host. She responded promptly to all my communications. The apartment is on the second floor. Make sure you carry no heavy luggage because there is no elevator/lift. But when you reach the apartment unit, it’s worth the climb. The place is near the important attractions in florence. All the must see attractions in the city are walkable. A lot of cozy restaurants near and around the area. If you have a private car be sure to get/buy a ztl pass (we bought our pass in tabacchi store) because the place is in a ztl area/zone. You can’t enter the area with your car without that ztl pass. All in all staying in Nicole’s place was a superb experience. Well recommended.