I was staying at a non-airbnb apartment on the Piazza della Signoria. The water mysteriously stopped running one morning, and I needed a quick fix to stay for a night. This apartment was right across the way, and Francesca facilitated quickly and professionally my last-minute request to stay. The apartment is very well designed and maximizes its space very well. It's clean, has a comfortable bed, sizeable hot shower, the super-convenient Illy coffee pod machine, and impressively fast internet (nearly 70mbps down, which is not common in my experience with apartments in Florence). I'd stay here again.