Sibilla was extremely helpful and kind. She was very responsive to all our requests. We arrived late as we got a bit lost in Firenze and she was very understanding, waiting for us. Her husband met us at the apartment and gave us a very thorough explanation about everything, and even helped recommend a local parking lot for our car. Sibilla's advice about not entering the old city of Firenze with a car was correct and we should have listened to her, as access is not easy.