I provided the host with information about my arrival time ok two different occasions. We arrived to the apartment by taxi after taking a bus from Pisa airport to Florence Central train station. Upon arrival the host was not present at the apartment, so we rang the doorbell and another guest already inside the guest house was kind enough to let us in. Mind you it was also about 38 degrees Celsius (mid 90s F) and we were hot and sweaty and ready to get settled. Anyway, we ebeneres the apartment and our assigned room. 10 minutes later the host arrived. We had no problem waiting for her, but the problem was that she immediately yelled at us about entering the guesthouse without her being present. She not only yelled at us, but then went to track down the other tenant who let us inside to tell at them too. In my opinion, I thought that was uncalled for. There were no instructions prior about needing to wait outside. From my side, i didn't even know who was letting me into the apartment to begin with. We just rang the doorbell and someone let us inside the address we were given. The reaction from the host was rude and set an unpleasant feeling for us while staying at the apartment. Other than being talked down to like children during this time, the rest of the stay was fine. I don't think the host meant to be mean, but I assume maybe she was stressed and just having a bad day. Still, not appropriate communication towards a paying guest who was simply following instructions provided prior to arrival.