Alberto and Santina were simply great. They were both waiting for us at the apartment. Instructions to reach the place were clear and the communication was very smooth. They took the time to show the place, explains the features and answer all our queries, even providing suggestions for activities. There were lots of printed information about things to do in Florence. Instructions of appliances, emergency procedures, contact numbers, etc. were printed and made available to us. During our stay they followed up how we were doing. They were extremely flexible and kind to adjust to our check in / check out requirements. The apartment it self was fantastic. It is decorated with great taste and you can tell that they have put a lot of effort and dedication in each and every detail. Location was simply unbeatable! If I ever come back to Florence I will not look for any other place! This is it!