I booked this place for a short stay that I had while traveling throughout Italy. Chiara was an awesome host from start to finish. She was extremely helpful with all my questions before getting there and was very responsive when I messaged her during my stay. Silvia checked us in when we got there. She was so kind and explained everything to us that we needed to know. The place is perfect. Clean, walking distance from everything in Florence and feels very safe being on so close to the city. We loved that the complex was gated. I highly recommend staying here. We will be sure to book with Chiara when we make it back out to Florence.