For me, the location it the most important item when travelling. This apartment is right in the center behind Duomo, close to all main attractions but still on a fairly quiet street. The apartment itself is very convenient and was perfect for our group of 4 adults. The kitchen was small but had all the amenities, the air conditioner worked well and the layout of the apartment was very convenient. The washer was very handy but you have hang your clothes to dry on a rack. Overall, everything was working and in good condition. Ketty was able to meet and great us in person and showed us on the map where the closest supermarket was and gave recommendations about restaurants, etc. The check in/out process was super easy. WiFi worked and was fairly fast. It's the 3rd floor without the elevator but this is the case almost everywhere in Italy. It's a good workout. One person in our group of 4 got a bad rash (looked like insect bites) but I saw the same rash on legs of many other people on the street. I believe these were mosquito bites but it was very strange that only one person, who slept alone in the living room got it. We did not see any signs of bed bugs so, I don't think this has anything to do with the apartment where we stayed. Now, after 3 days, the rash is all gone. Overall, a great apartment to stay and enjoy Florence! I strongly recommend it! Thanks, Ketty!