We had a wonderful time in Florence thanks to Serena! Her apartment was beautiful and situated right in the heart of the city. Everything in the apartment was fresh and clean when we arrived. There was even coffee in the cupboard and cold water in the refrigerator. The apartment was fully air conditioned and comfortably accommodated our family of seven - 4 adults & 3 children. Serena also recommended some great "non-touristy" local restaurants that we really enjoyed. I would recommend Serena's apartment to any family or group of people visiting Florence! We were sad to leave...