We met Ely upon check in and she was nice. The apartment is bigger than expected and is actually within walking distance to all the touristy spots. It is generally accessible to the mercato, a laundry shop if you need dryer (there’s a well functioning washer in the apartment) and is in a quiet neighborhood. Not to mention quite near to Firenze S.M.Novella station too. We do not have any complaints about the apartment. Do take note that there’s no stairs and the house is located on 3rd floor so be ready to carry your luggage up the stairs. I would strongly recommend this apartment to families.