Cristina (the person designated to meet us) was extremely accommodating of our arrival time and was so kind and helpful! The flat was absolutely gorgeous and was perfect for a romantic stay in Florence. The little stove and sink that are built into the antique buffet are one of the cutest things I've ever seen (go to the market behind the building and get something to make for dinner with the stove, great experience)! We did have some minor plumbing issues during our stay, but Cristina attended to it immediately and was easy to get in touch with. Great host, great flat, great location!