Luca’s apartment is very nice. It is clean and exactly as pictured. The location is excelled.
That said, we experienced difficulty working with the host. I booked this apartment well in advance of traveling for two weeks with my husband and two babies. We reserved the apartment requesting two cribs and were advised by the host to “remind him”. It is my own fault that I forgot to remind him of this before arrival.
Regardless, I still believe you are paying for a service as a guest and that the host should review the exchange of dialogue before you arrive. Before arrival, we decided to bring our babysitter (my sister) with us. I added her as a guest through Airbnb which I did not think was an issue since the capacity of the apartment was 5 people. Anyway, when we arrived there were no cribs and Luca told us he would try to get one but could not get two. We said that was okay because what else could we do? We said we would try to make it work. He let us in early to drop our luggage and told us to leave for a few hours while the cleaning person tidied up.
We returned at 3pm and Luca arranged for one crib to be delivered. When we tried to get the kids to sleep we were unable. Our little guy would not sleep in the big bed and we felt it was unsafe for him to spend the night without rails due to the steep steps in the apartment and the unfamiliar location. I reached out to the host and asked about the second crib, no response. By this time it was getting late and we had been traveling all day. We decided we needed to find another place to stay and booked a hotel on the same street. I sent Luca a message explaining the situation and asked if he would be open to a refund for the final night. Ultimately he became aggressive in the chat and made me feel completely unwelcome calling my situation “crazy” telling me he did me favors by doing what is required of a host and blaming me for the problem. We felt so threatened by his behavior, and told him he was being aggressive (which made it worse) that we said forget the refund and left because we did not want to run into him on the street. We paid over $500 dollars for three hours in an apartment and was completely put off by the whole experience. I’ve used many Airbnb’s before and have never had a bad review or bad experience.
If you are alone or have no kids this is a great apartment. Be advised, the host can be moody and he did not honor his own refund policy. I have blocked communication with him and am dealing directly with Airbnb for my refund. Good luck.