For my family of four, this was our favorite Airbnb apartment during our tour of Italy. Everything was perfect, starting with our communications with Valentina, and then with the apartment itself. Everything was exactly as described in the listing. There is plenty of space in all the rooms, along with a full-sized and stocked kitchen. There's air conditioning in all of the rooms, including the kitchen. The apartment location is also ideal in terms of proximity to the city's sites, shopping, and restaurants. In terms of hospitality, I don't have enough kind words to share. Valentina was at the apartment when we arrived. She was so nice! She showed us around and told us where to find groceries. She also recommended great restaurants and remained in touch with us during our stay to provide new restaurant suggestions, and to make sure we were comfortable. Inside the apartment, we were really happy to find gifts of a bottle of wine, soft drinks, water, crackers, jelly and Nutella. There was also a large jar of coffee in the kitchen. Overall, our experience was fantastic. I highly recommend this apartment. Thank you for having us! If we come back to Florence, we'll definitely want to stay here again.