Jawid was very pleasant when we arrived, but we were given no helpful information about Florence at all and Federico only spoke to us when we pointed out that the door from our room to the outdoor terrace would not close. We were unable to close this door properly for the duration of our stay. The whole house is poorly lit and our room felt dingy and unappealing. One or two light bulbs and the bathroom lightswitch were repaired at some point, but until then we had to use a torch to get to the bathroom in the middle of the night. The mattress was very uncomfortable and we couldn't sit up in bed to read because there is a strange piece of furniture between the bed and the wall. We were told we could leave items in the fridge, but it smelt quite bad, which was off-putting.