Angiolo was very friendly over all communication and was usually quick to respond to messages (I knew that when he didn't respond right away he was working things out). The apartment was just as shown in the photos and is in a great location, and the bed was very comfortable and shower very consistent. As he describes it really is "no frills" so it's perfect for people who bring their own things and don't expect things like shampoo and soap to be there. We had no problems in that regard. The issue that we did have was with the upstairs neighbor, who would stomp from early morning into late evening - and at times causing woodchips/dust to fall from the bedroom ceiling. It isn't a deal breaker, and when I emailed Angiolo about it, he was quick to respond and the noise went down for a little while. Just something for future guests to be aware of when they stay here so that they are not surprised - otherwise it really is a great place to stay, and we loved walking everywhere around the city. Thank you Angiolo, and best wishes to you!