Pros:
- The apartment was well situated in Florence and everything we wanted to do/see/visit was within walking distance.
- The balcony was small and cozy and really nice to sit out and work at/have coffee on.
- We were working from the apartment while we were in Florence, and the wifi was quite strong
- The AC is strong and reliable, there’s a unit in both the living room and bedroom
Cons:
- This listing is managed by a company, and as such, the communication is automated and much less personalized from the get-go. We were frustrated with the lack of responsiveness from both our contacts we spoke to (the management company & the host of this listing we think, Diana). We saw the host’s responses to negative reviews before we arrived all saying “you didn’t tell us” or “you didn’t ask” so we made sure to ask for anything we needed — details on construction above us, more toilet paper, laundry detergent, a number for someone else who would be more responsive. But any questions we had weren’t resolved as Diana said she would “consult with her colleagues”, and we would never hear anything back. I can’t tell you how frustrating it is to be at a place you pay a pretty penny for for 5 nights, in a new city, after a long travel journey, and you can’t get a response from your host.
- The apartment was not adequately cleaned or stocked before our arrival. There was noticeable dirt/crumbs/mess on the black carpet in the living room, the bed comforter was stained and seemed to have not been washed recently, and there were 2 rolls of toilet paper for a two-person 5-night stay. We had to buy more toilet paper ourselves, and also laundry detergent. The laundry detergent isn’t listed in the amenities so that’s ok, but I’d recommend adding that to the list of amenities the apartment does not have.
- There was loud, disruptive construction (think jackhammering/drilling) from ~8am - 4pm daily, which made it extremely difficult to enjoy. Even on the balcony you could hear it over the sounds of the city.
Overall, we didn’t have a great stay here. How a host communicates to their guests and cleans their apartment makes or breaks a stay. We’d encourage the hosts and management company to scale down and ensure there is adequate value in each listing.