Really couldn't ask for a better apartment! It's clean, stylish, comfortable, really better than my apartment at home! Full kitchen, comfortable bed, pillows and linens. Location is phenomenal! 10 minute walk to Uffizzi, and right around the corner from the Ponte Vecchio. You really can't ask for better. Giovanna and her daughter were prompt and immediately would respond. At one point, I had emailed that I thought the shower drain may need to be cleaned and within 5 minutes had a response and Giovanna's daughter was over in 10 to clean it out~! Giovanna also sent a list of places to go to eat, see, and do. This was by far the best experience I have had with Airbnb. The small touches in the apartment were outstanding- down to easy access to room and building, two separate AC units for comfort, and the real plants in the pots (I watered them all ;-) ) Definitely felt like home. I would recommend anyone stay here and if I come back to Florence, hope the apartment is available!