Our stay at Charm Florence Apartment was lovely. Antonella was a great communicator who provided us with many recommendations of things to do in Florence and where to dine out. She was warm and friendly in person, and was kind enough to welcome us with a bottle of red wine, as well as a chocolate marble cake and some other sweet goodies. The apartment itself was very clean, designed well, smelled lovely throughout and most importantly it had air conditioning (which absolutely saved us during such a strong heatwave while we were there)!! I would highly recommend Charm Florence Apartment to anyone looking for a comfortable stay that has such an attentive & lovely host, while exploring beautiful Florence!