Sandro was waiting for us when we arrived and was gracious and very organized. In a short amount of time he was able to get us oriented not only with the apartment but the neighborhood. The apartment comes with a whole list of recommended restaurants in the neighborhood and travel books and maps for our convenience. The apartment was even better than we expected. It is very clean! No street noise. Washing machine worked great. There is a very sweet and friendly downstairs neighbor who tends the garden in the courtyard. The apartment is in a great location. You can walk everywhere. There is a huge local semi-outdoor market just behind, and many major tourist attractions including shopping nearby. It is a very comfortable and spacious unit. We were thoroughly pleased.