Fabrizio was very quick to answer my messages which i appreciated. his friend who brought the keys was inexplicably 40 minutes late which was kind of annoying since we had confirmed the time twice. the apartment, however, is beautiful and clean and accommodating. its perfect if you are driving to/through florence but its a little far from the center of town and there's not much around the apartment since it is in a residential area. all in all, though, it was perfect for our short stay.