Monica was very friendly, and easy to contact. Although we did not manage to meet face to face, she was extremely helpful in making sure our check in and check out process was smooth. Her apartment is simply lovely. The place is well furnished and has a very vintage feel, almost like you're living in a part of Florence's wonderful history. We felt right at home and it was very comfortable. The apartment is in a very quiet neighbourhood, and there is a supermarket within walking distance. It was a genuine pleasure to stay in Monica's apartment and we will definitely want to stay here again.