This apartment is a real find, only 5 minutes walk from the Duomo. The 360 degree views from the bedroom are breathtaking and are exactly like the pictures. The downstairs with the kitchen/dining area are a little bit smaller than what I was expecting but nonetheless it's perfect for a short stay & the view upstairs make it worth it anyway! The bed is firm enough to provide support but soft enough to be comfortable (an incredibly important factor as I hate hard beds).
I had a small issue with the airconditioner downstairs (there are 2 - one downstairs & 1 upstairs so you can be assured of a good night's sleep) but even though it was a Sunday, Andrea attended to the issue straight away and all was resolved very quickly. He also kindly assisted me personally with my suitcase on checkout as the porter service wasn't available - this was incredibly kind of him as he went above & beyond. In fact, make sure you pre-book their porter service before you arrive as there are literally 92 steps to get up to the apartment so it's a tough slog even with a small, 'carry-on' suitcase.
In summary, this is a great apartment in a top-notch location close to a big-ish supermarket, restaurants, bars & of course the very heart of Florence is 5 minutes away. You also cannot beat waking up to a perfect view of the Duomo!