Silvia was friendly and quick in responding. The place was well furnished and kept clean. It is very convenient to reach tourist spots/places just by walk as the unit is located right in the heart of the city. Also closer to the train station ~ 10 min walk. She was helpful in providing us with a city map and suggesting good places to visit for food and touristy. The unit is on the 2nd floor, we had very minimal lightweight bags with us so carrying them up wasn't much of a problem as the building does not have an elevator. Overall, I'd definitely recommend this place for any group of 3-4 people visiting Florence for sight-seeing.