This apartment was very clean and everything worked well. The location was wonderful. Our family of 5 was very comfortable here. Checking in was relatively easy. We did go to an office to pick up keys and instructions before going directly to the apartment. At the office they apologized and said that they would have met us directly at the apartment but somehow this wasn't clear initially. The office was about two blocks from the apartment so this was not a big deal. All in all we were very happy at this apartment and if visiting Florence in the future we would stay here again.