Myself and my girlfriend stayed in this apartment for 3 nights during our trip to Italy. The apartment is fantastic and couldn't be in a better location (right next to the Duomo!). We availed of automated check in which was very easy thanks to Tiziana's clear instructions. The only minor point we had was we requested a later check out (which admittedly is outside the terms and we weren't expecting to get) but we got no response. It didn't really bother us though as there is a bag drop around the corner anyway. The apartment is in a perfect location within easy walk to all sites and the train station. Don't look any further for a Florence apartment, this place is perfect!