Barbara and her family helped us to feel comfortable and at home in Florence. Barbara made the entire check-in process very easy and clear. And when we had questions as to how certain things should work, her partner, Maurizio and daughter, Lara (who came to help interpret) came to show and explain everything to us. Loved the feel of the apartment, the walls and arches made of rock. Felt we were living in a different time period. And the shower! Wonderful! All in all, we were happy with our stay!