Antonio was extremely responsive via email. The apartment was the perfect size for a few days, the location was perfect for visiting Florence. Antonio also had a house manual with lots of tips including restaurants to visit which was very helpful. We did okay because we are young and fairly fit but you do need to climb 4 flights of stairs which can get a bit tiresome, this apartment wouldn't be suitable for anyone with mobility issues of any kind. The apartment was clean but we would have appreciated some extra towels and pillows but we did not bring this up to Antonio so it is partly our fault. Overall it was a nice stay.