Alessandra was wonderful! She was there waiting for us when we arrived and gave us a map of the city, advice on fun things to do, places to eat, and how we could day trip easily to Sienna or Tuscany. The apartment was really well set up with a separate kitchen, the washer was a lifesaver (the airline had lost 2 of our luggage), a separate bedroom, and a cute bathroom with all of the essentials. The wifi works GREAT (which in other places we stayed, it did not). The location of her apartment is right in the heart of old Florence near the Duomo and all the essential Florence sites. It is also conveniently located near a supermarket, post office, and pharmacy. I highly recommend!