We had a wonderful stay and Thomas really helped us feel like locals. He was kind enough to check up on us to make sure we arrived properly and was helpful whenever we needed him. In fact, we even had a bit of a strange issue with the washing machine but Thomas was quick to help us resolve that matter as well. On our future trips to Florence we now know where to call home. I highly recommend this central loft in the heart of the city where everything is a quick walk away.