Sara is very quick to respond to any messages and is a very helpful person. The flat is lovely, spacious, clean and air conditioned! The location is perfect, 15 minutes walk from the centre of Florence. The neighbourhood was safe and not very touristy. We ate out locally both nights, following Sara's recommendations. Sara was the perfect host, taking time out of her day to explain the location and make recommendations about restaurants and where to visit. Highly recommend staying here!