Paola presented an immaculate apartment which included a bottle of wine, chocolates, biscuits and a comprehensive guide to her apartment and appliance instructions and also lots of information regarding Firenze sight seeing information. She was fantastic about letting us know how to get the keys, and she emailed us once we had arrived to make sure we had everything we needed. Also, she gave us information about parking the car at a nearby garage prior to our arrival which is vital in Firenze. Also, I am aware of some reviews regarding the noise in the street. We arrived on a Saturday and whilst it was a bit noisy, Paola included the most fantastic pillows which we connected to our iPad and listened to music. We stayed three more nights and they were much quieter anyway.