Our stay was great: Giovanna was very responsive, she checked us in herself, explained everything and provided 2 sets of keys. The apartment is quite spacious and has everything for a comfort living (including the washing machine). Location is perfect: just 2 mins walk from Ponte Vecchio, very quiet, but close to all the sights you might want to visit. We had an issue with radiators (they were cold at night), but Giovanna quickly reacted and solved it. Our only disappointment was the cleanness of the apartment: when you pay a cleaning fee, you don’t expect to get the sticky floors, dust here and there. Also, the bathroom facilities and some surfaces in the kitchen were covered with cleansing powder, like if someone forgot to wash it off. I’d suggest to change the cleaning company :)