Elena was a terrific host! She is very friendly and was there to welcome me upon my arrival to Florence. Communication with her was prompt and easy, and she was kind enough to give me some great suggestions of things to do in the city. The apartment is very nice, and matches the description and pictures. It's very well located, clean, cozy, and has a nice terrace. Couldn't have asked for a better accommodation. I'll definitely be booking this place again next time I'm in Florence!