The apartment was perfect for my month long stay in Firenze. The hosts go above and beyond. The location is great for walking or using the tram and the train station. Everything was handled professionally as well as being there immediately for whatever was needed. I had to had a package delivered and they handled it; the coffee maker needed replacing and it was done immediately; there was wine available for a small charge right in the wine refrigerator; coffee and all the essentials were provided--even restaurant recommendations. You won't be disappointed. I would stay here again any time!