We felt the communication could have been better. Instead of driving in to the apartment they offered to meet us at a specified location. One we arrived at the specified location we called the phone number given they did not understand what we were saying to them. This was very frustrating especially after a long flight into Rome and then driving straight to Florence. It took numerous phone calls and another hour of waiting before they showed up and took us to our destination. Once we did meet they were very nice and helpful. The place itself was clean and very close to the center of town.