Serenella was there to meet us when we arrived and made us feel very welcome, with maps, books and suggested itineraries available for us. She even provided some groceries in case we had not had time for shopping.
The apartment was clean, tidy, very comfortable and homely with everything one could possibly need being available...just like home. The location was excellent, in a quiet street only a few minutes walk from the central historical areas of Florence and its host of attractions, shops and restaurants.