The location of the apartment is great! Close to grocery, bus stop, and many Florence attractions. The apartment furnishings are fun--it feels very old-world Italian. Check-in process was easy on the day of arrival. A few concerns: the owner informed me after booking that there was an additional $150 cleaning fee due upon arrival that wasn't clear to me at booking time. The onsite property manager did not get in touch proactively. We didn't hear from him until the day before arrival (thanks to the owner for facilitating the contact). We really did not like the small, second bathroom facilities. The toilet caused the whole back wing to smell like excrement, and the toilet made a loud flushing sound all night. We did not appreciate that there was no soap in the bathrooms (even hand soap), and we ran out of toilet paper on the last night. It would be nice to have some new sheets for the bed--they were very worn and scratchy.