The owners met us when we arrived and helped us into the apartment with our bags. They gave us a helpful tour that was not too fast (sometimes it's just too much information too fast for me to take in). The apartment was lovely. We had a wonderful stay. We had a couple of problems caused by us (I broke a tea pot) and they were very forgiving and patient with us. The apartment was so conviently located. It was very touristy around that area but it wasn't near as touristy as the center so it felt like you were getting out of the chaos when we went to that side of the bridge. Many of the shops and restaurants were closed because of August holidays in Italy but enough was open that we enjoyed the area very much. The owners were so good at responding to our questions. They offered to make reservations and they did that every time we asked them wetiher it was a place we suggested or one they recommened to us. They have a great map of convientant favorites of theirs. We were there with my 5 and 7 year olds and they had a wonderful time there. They also loved the little kids play area in the front yard. I couldn't have asked for a better spot. We would stay there again if we go and would recommend it to anyone. Watch out for the mosquitos though!