First off - this absolutely a 5 star rating. My iPad keeps changing it to 4 and I want it to be clear that it is a 5! Fabrizio was exceptionally responsive and welcoming. The apartment was clean and well stocked. It is very well located near all major sites and has some exceptional restaurants within a block or two. We had a major glitch in plans and had to cancel a two day trip to cinqueterre. Fabrizio, to the rescue. He allowed us to stay an extra night and drove us to cinqueterre for a day trip in his Mercedes travel van. We also hired him for a tour of Tuscany. he is charming, informative, kind and prompt. His English is excellent. Our family of four (2 children aged 21 and 23) had a wonderful time. The apartment itself was a bit small for four adults (with 2 of them not a couple and not sharing a bed), however it worked fine and the overall experience was great.