We were very happy with our stay! The hosts were excellent with communication before and during the stay, proficient in English, and made a host/guest group chat for convenience. Hosts have an office on the ground floor and can hold luggage if you arrive early. The apartment was very clean, spacious and comfortable. We felt safe in the building and area. You’ll likely visit Florence to see the city, but you won’t see much outside the bedroom windows because they face the air shaft behind the building. The kitchen window does have a modest view facing south. The outdoor terrace peers east slightly over some rooftops. The lack of views is not a dealbreaker though. The apartment interior is not as bright as it appears in the professional photos, but that’s to be expected. Ads always look better than real life. Excellent renovation with modern conveniences, including a tiny elevator, heat & A/C. Hosts have a website with info & appliance tutorials. We’d definitely stay again!