Coral charged us a 20 euro fee because our bus was 90 minutes late and this was an inconvenience to her neighbour. Her neighbour then didn’t bother to come down when we arrived, instead instructing us to come to the second floor (through a locked door), creating an awkward situation with another resident of the building.
She also failed to respond when we inquired about why the hot water wasn’t working then when she did respond, provided an excuse for her lack of response and accused us of making a mistake rather than apologising for not responding and the mistake.
Apartment was in nice location and clean but interpersonal interactions were the lowest quality we have experienced in our 4 month trip using air bnb.