We arrived in Florence several hours later than originally planned due to an airline strike, instead of 8:30pm, we arrived at the apartment at 1pm. Duccio kept in easy communication with us, leaving the house key with the night hotel clerk next door and asking us to call him, even though it was late, to make sure we were in the apartment and eveything was ok. He was very gracious where others might have charged us a late arrival fee. The apartment is exactly as described, beautiful, spacious and clean. There were only 3 of us, but could comfortably sleep six. The apartment is on a higher floor, so if you have physical limitations, this is not the place for you. The neighborhood is right in the heart of Florence, easy walking distance to everything. I would gladly stay here again.