Once I arrived in felt very welcome. This was my first AirBnB and I assumed my hosts lived on the premises. This is not the case so we had to be specific about arrival times, 5pm. I was not certain if my train would accommodate that and could not drop off luggage in advance. But I was there at 5p and Guido made me very welcome. I loved the location and felt very safe walking in the Mercato dining at the local restaurants and enjoying Florence daily life from the windows in my room. The room was a welcome sanctuary every evening. I loved my stay and would go back or recommend their little place to anyone who wouldn't mind four flights of stairs. I quickly got used to them.