Giacomo communicated very well with me, and although he was not there to meet us, his wife Silvia was there to welcome us and she was delightful. The whole apartment has been loved by this family, so you really feel like you are in a home. Everything is labeled, and detailed instructions for anything you might encounter were on the table. It is spacious, clean and has all the supplies you would need in the kitchen to cook. The beds were very comfortable, and the building was quiet so we slept well. The AC worked great, and it was such a quiet, pleasant refuge from the hot tourist infested Florence. It is also a fabulous location, just across the river so you can get away from the crowds. It was perfect for 2 people, but easily could accommodate a family.