We loved our stay at this apartment! The location cannot be beat. Just a few steps away from Santa Croce square and a very quick walk anywhere else you may want to walk to. There are lots of bars & restaurants nearby.
The apartment itself was clean & pretty stylish. Just a note that it's on the 4th floor with no elevators, so be prepared (although I wouldn't count that as a negative since most apartments in Italy don't have elevators).
The ladder to get up to the loft is very steep so I would be wary of going with kids (I'm pregnant & was a little nervous here) but anyone else should be fine.
We had an issue with the washing machine & the host was able to get it handled for us in less than 24 hours, which we appreciated very much.
Communication was great throughout the stay.
I would definitely recommend this apartment!