We met Luca at an office on the way to the apartment. He was very nice gave us a map and papers with amenity explanations and an FAQ. The apartment is only an 8 minute walk from the train station and the rental office is 5 minutes and on the way there. We arrived at the apartment and found it clean and cool. The beds are comfortable, the furniture is nice and the three air conditioners cool the apartment nicely. The location is absolutely amazing. Right in the center of town and only a 1 block, 30 second walk to the Duomo(Florentine Cathedral). It is surrounded by stores, restaurants, and Gelato shops and seems to be where everyone in town wants to be. WOULD DEFINITELY RECOMMEND and would stay here again.