Chiara and Mauro were wonderful hosts. They were so helpful and communicated really well with us. They made check-in extremely easy, giving us detailed instructions to get there from the airport. They met us and gave us a great map and details about the city and where to go. They went out of their way to help us when the airport lost our luggage. They even offered to be there to get the luggage so we could explore. Their home was very well cared for and had everything we needed for our one-week stay. Our 20 yr old daughter slept on the pull-out couch and was very comfortable. The neighborhood was also great--an easy walk to the duomo and museums and surrounded by lots of good restaurants and bars including one right under the apartment. We felt very safe walking to the apartment at night. The only downside of the neighborhood was the street noise on Friday and Saturday nights. We didn't notice as much noise any other night of the week though.