Egert was a great communicator with questions or issues and made sure we were comfortable. The apartment was nice and clean, loved the nespresso machine, and the beds were comfortable. The only big issue is the tiny shower and the toilet up against the wall on one side so if you are a large person, you’ll want to avoid this one. The location was by great restaurants and an easy 10-15 minute walk to the furthest major sites in Florence. The laundromat and market nearby were a plus as well.