Guido was extremely kind and responsive. He met me at check-in with restaurant recommendations, and showed me where everything was. The first night I took a shower and the drain was clogged. I messaged him and it was fixed by the next day. The place was spotless and had everything I needed for my 9 day stay. It was in the center of everything in Florence. It did get a bit noisy during the night but for me that wasn't a problem since I'm a hard sleeper. I would stay here again in a heartbeat! Bravo!