We booked this place for a whole month, while I was visiting Florence for work reasons.
Let me start with the good things:
- The location is fantastic. It’s very close to the the main attractions of Florence and still in a quiet area. 2 minutes from San Marco square where buses will take you anywhere around the city.
- The apartment is not too big, but it has a very good patio. I think August might be too warm to enjoy it but it was perfect in early May.
That being said, our overall experience with the renters was quite bad.
On our first communication with Lorenza, we mentioned that we would have our small dog with us and asked if that was a problem. She agreed with it. Communication was very smooth. TWO MONTHS later, after 15 hours flying in order to get to Florence, on our arrival at the apartment we end up meeting James, We never heard of James! Our first experience with James was a glance at our dog and an immediate statement that we could not stay there with our dog! It was all confusing and scary for us. After lots of discussion we learn that James is the owner of the apartment and has delegated the administration of it to Lorenza. However they never seemed to communicate about the presence of our dog. You can imagine how shocked and worried we were. Facing the prospect of finding a place to stay in Florence and completely exhausted from the trip. Without phones. With a dog. For a month. Having meetings to attend in two days.
After lots of insistence on our part, James agreed to let us stay there.
We were extremely relieved to just have a place to sleep in Florence, but did not feel welcome at all. James mentioned the apartment was lacking some things (glasses, an umbrella for the patio and a vacuum). he showed up once in order to give us the vacuum cleaner, but otherwise we didn’t communicate much.

Of course, I am perfectly fine with dogs not being allowed in some places. I could also understand issues with miscommunication. But what bothered us the most was how quickly he was willing to ignore our agreement and leave us hanging.