Gabriella was absolutely wonderful! Communication was excellent. She and her husband met us to check in and show us around. Her husband helped us with our luggage and she even had snacks waiting for us. Gabriella's place is beautiful! Large rooms, very clean, and 3 bathrooms which came in handy with 4 people. Excellent location within walking distance from everything you'd want to see in Florence, just minutes from the train station and a short walk from Basilica of Sante Croce. Would highly recommend and would definitely stay again! Beautiful apartment and wonderful host!