We had a mixed experience staying here. On the plus is that the apartment is extremely central. Every major sight is in walking distance. The balcony is exceptional with its view of the coupola. The host was very flexible with organising extra bed sheets when an additional friend stayed for a night. That being said communication was not always easy. She could not give us a check in time until the day we arrived. So we put our luggage in the expensive storage at the train station. Which turned out to be not necessary as we could have checked in earlier as we were originally told. As for the apartment: it is on the top floor with no elevator. So be prepared for a steep climb. For a lack of better words it has been lived in. The walls could use a fresh coat of paint. There is some water damage on one of the windows. There were stains on the couch. The refrigerator had a broken compartment, the glasses and cups in the kitchen were dirty. There was not enough hot water for two people to shower comfortably. The water pressure was basically non existing. There was no shower gel or shampoo..The apartment was very dusty and floor was definitely not moped up before we arrived. The door to the apartment itself is flimsy. We left some glass bottles (washed out) in the kitchen next to the garbage as the bin was to small and we did not know where to put them otherwise. This resulted in a massage that we would be charged extra for the clean and a passive aggressive massage from the host that at home she throws away her garbage daily…To sum up: if you want a super central apartment and do not care for communication or cleanliness go for it, otherwise there a nicer places to stay in Florence.