The location is good, approximately 10minutes walking from the main streets and piazzas of Florence. We had a good communication with the lady at the check in desk. At 14:00 o clock our room was ready to check in. We stayed there for 1 night, 4 adults and 2 children. Unfortunately the bed sheets in one room were a little bit dirty. The sofa-bed in the kitchen was VERY uncomfortable. The main washbasin didnt work properly the water remained there. The aircondition was good and cold enough but the one of them was licking and we found water all over the floor.