Pam is an absolute gem and the apartment is wonderful! I stayed with my cousin for the weekend in Florence and Pam was so gracious and thoughtful about helping us get the most out of our stay, including tips about what sights to see, how to get there, and what the best restaurants are on the way. She is extremely knowledgeable and kind so I am thankful we were able to stay at that brilliant apartment right in the heart of Florence. Grazie mille!