Caterina is a great host. She met us as soon as we arrived and oriented us to the apartment and the neighborhood. She has instructions and information all printed out for reference. When she realized there were no filters for the coffeemaker, she went and got some immediately which was really appreciated! She also left many of the basics in the kitchen so we could have coffee, tea or a quick pasta meal right away. The apartment is beautiful and BIG! It's even more spacious than it looks on the website. The air conditioners worked wonderfully which we were SO grateful for as the temperatures were in the 90's every day. The only drawback were the mosquitos which I understand is a problem all over Florence. Caterina has equipped the apartment with up-to-date screens but unfortunately those mosquitos are persistent. Not her fault though, that's just Florence..