Donna was very nice and easy to communicate with. She and her daughter were there to meet us at the apartment, and they were very kind and informative. They didn't have any guest the next day, so they let us leave our luggage there while we explored Florence, which was extremely helpful for us. The flat was very unique and cozy, with very convenient location. We could reach Uffizi Gallery by walk, and there were many restaurants, cafes, and a supermarket nearby. Will recommend this place to any travelers :)