The apartment is well equipped, modern, it has elevator, a super good location, it’s comfortable, clean and spacious, the view to Santa Maria del Fiore’s dome is amazing and it’s definitely the best part of the apartment.
However... we had some problems, to start... the address is wrong and because of that we arrive late to do the check in (although we were at the address that is written on the app before 9 PM) and we had to pay the “late fee” for something that it was not our fault. When we arrived they only replied our emails and even so, very late.
On our first day in the city we had planned to do a tour around 11 AM, but one of the doors (the one that gives access to the apartments and the corridors) was broken and didn’t want to open with the key we had. We sent emails, messages and even called a lot of times to the emergency numbers they gave it to us but they only replied 30 minutes later (saying that they would come in 30 to 40 minutes) which means we lost our tour.
The city tax was charged wrong, instead os 2,50 euros per night/per person we were charged 3 euros, the electricity tax was also charged wrong.