We (62 y/o couple) have only wonderful things to say about Alain and Irene and the apartment! They were great hosts, available if we needed something, and very accommodating. The apartment was as advertised, actually better than it appears in the pictures. The kitchen was very well appointed with everything we needed. The bathroom was very nice. The apartment is a wonderful combination of old and new. And the location is fabulous, around the corner from the Duomo off a private courtyard, in the middle of the historic area yet quiet and private. A real value for lodging in this area. I emailed them about a dental problem I was having and my need to see a dentist. Irene not only made an appointment for me, but she accompanied me to the dentist to translate. What more can I say? If you're looking for a great place to stay in central Florence, with great hosts that care about the people that rent from them, this is it.