Irene was great, very sweet and took the time to point out some places to eat. Her apartment is GORGEOUS and has an incredible view of the Duomo. Great location and very clean. We had a problem with the clothes washer (it broke and the door wouldn't open the night before we were leaving). Irene and her boyfriend came over that night and got it open for us. Overall good experience - wish we could have lived in that apartment for our entire Italy trip!