We didn't meet Micol during our stay but she was communicative and you can reach her easily if you need to.
The apartment is small but fine for a couple. It is modern, and has all the basics inc. Coffee maker, hairdryer and ironing board. Plus a balcony and A.C. for the hot nights. Great bathroom. The bed is up a small spiral stair case on a mezzanine. Tall people will need to crouch a little :) There are so major works going on outside the property, and surrounding area, to put in a tram line. Noise wasn't an issue though. The walk to central S.M.N station/centre of Firenze is about 15-20 mins, or you can get a bus or taxi. There is a gelato cafe right next door to the apartment too and some bars and restaurants within 5min walk.