We had a wonderful stay while we were in Florence!! The check-in was wonderful - Gaetano met us here, walked us through everything in detail, and really made us feel comfortable. The place is amazing- very clean and just as advertised. Gaetano had cold water and coffee and a hair dryer, many clean towels, along with countless other accommodations. We knew there wouldn't be air conditioning, though there were 2 fans going, but the heat was a bit much -which speaks more to Florence heat than the apartment. Though the windows let in a lot of nice breeze. It's a bustling neighborhood and can get a bit loud if the windows are left open - which we actually loved - but something to note. The location is perfect- we were a short walk from everything we wanted to see in Florence, and many different cafes and eateries. We really loved our stay here, and would highly recommend!!!