Conte uses another person for check in and has you contact them over WhatsApp. This is great if you are early and want to leave baggage early to explore the city. However, if you don’t have international cell reception this can become quite difficult. Sadly, when we arranged to leave our bags we found that our check in person was nowhere to be found (turns out he overslept and his phone died). While this did delay our trip itinerary, Conte was quick to come to our aid. She contacted us immediately and met us in Florence herself. She is incredibly sweet, and the apartment was amazing. Very spacious and quiet, it was the perfect place to stay.