The place was great and Federico and his team were very responsive and helpful. When we checked i we were informed that the bed was broken and they wouldn’t be able to get a new one until the next day. Not a huge problem because it was only my daughter and I traveling so we slept together in the loft bed. However, air conditioner was also not working, they said it was in the ad and I may have missed it but the pictures clearly show ac units in the rooms so it was very disappointing and VERY hot! (August in Florence). Additionally the window in the main room does not open so the only window in the apartment is in the bedroom and opens to an air shaft. With that said, they did provide fans (and an extra one when asked) additionally when we accidentally locked the key in the room one night they came quickly to let us back into the apartment. Overall not terrible but it would have been MUCH better if they highlighted that the ac was broken.