Never met Federico, however, our stay was over Easter, which is a huge holiday in Italy and nonetheless, communication was excellent and his friend and neighbor were helpful aiding us with the keys and giving us information. The room was wonderfully Italian with chandeliers even in the bathroom. It was dim in the room and significantly colder than outside, which would be beneficial in the summer- maybe not in the winter, but still clean. Perfect location and unique space. Wifi not available in the room but works perfectly in the kitchen.