We noticed hundreds of bed bugs in the apartment on the bed we slept in the middle of the night just few minutes after we went to bed and we moved out to a different hotel on our own expense immediately. Host issued a full refund. This would have turned into a serious situation needing to go to an emergency room if those hundreds of bed bugs would have bitten us. Glad we noticed and moved out immediately in the middle of the night. Host's representative helped us find a hotel close by and helped moving the luggage.
Apartment is spacious and clean. It has clothes washer and a dryer as well I think. it is few miles away from Florence Railway Station (SMN) and have to spend $20 Euros average for taxi to go to the station each trip one way. Check in timeliness should be improved. We waited 2.5 hours on the road for check in. No lobby to wait. No luggage storage facility in the apartment if you arrive ahead of check in time. We used a third party luggage storage at the station and paid 5euros per piece.
This apartment should not be considered until the beds and mattresses are completely replaced in all rooms and a third party certify that it is bed bug free.
Overall a very terrible and scary experience. Host and AirBNB have been responsive in resolving the issues.