Alessandro was a great host although sadly we did not get to meet him, our stay in Florence went wonderfully! He communicated all the info we needed prior to arriving with very detailed instructions and made sure his mother was there to meet us, so although we needed to take the tram and walk a few blocks to reach the apartment we did not have much trouble at all. The place was very clean, homey, and comfortable for our group of 6. It is stocked full of snacks, fruits, and drinks too. Alessandro also very kindly offered to allow us to leave our luggage at the apartment before and after our normal checkout time, which was very convenient for our group. His food recommendations were also great! We are very thankful to have stayed here and would definitely return again!