We loved our stay in Chiara's Florence apartment. We stayed their 3 nights in September. The apartment looked just like the pictures. It was very comfortable for 2 people. We did not meet Chiara, but she left us an amazing guest book with lots of great info which made us feel right at home. The apartment is a short taxi ride away from the train station and walking distance to all the major sites (about 10 minute walk to Aponte Vecchio and 15 minute walk to Duomo). There is a market around the block so you can easily stock up on food if you want to cook at home. The one downside was that the A/C wasn't working when we were there. Thankfully it was not hot so we could sleep with the windows closed. Leaving them open let in too much noise. Overall we had a wonderful stay and would return again.