We had a few problems, but I can say that Francesco did his best to resolve the issues and was a great host. I can definitely recommend that you stay here if it fits your needs. The apartment was clean and adequate. The bed was a bit firm for our taste, but was fine for the night. My only recommendation is to make sure you get the email with check-in instructions. Francesco nor Florence Room is listed on the door so we were surprised when we arrived. That said, with the right information, you should have no problem.