We didn't have the pleasure of meeting Karen and Raffaele as they were spending Christmas with family. However, they took care of everything for our arrival, organising our check in with friends of theirs whom own a nearby hotel. We had great communication and therefore had no hassles! Their friends at the hotel were extremely friendly and helpful - we had a lovely welcome. The apartment is gorgeous! Beautifully styled and equipped with everything we needed. Bed was really comfy and the balcony was a bonus! The flat was perfectly located - we could walk absolutely everywhere we wanted to go. There was a taxi number left in the flat for us to organise a lift the the station with our luggage which was thoughtful. The personalised map Karen and Raffaele left was also very helpful. Highly recommend! Thank you !