Anthony was great! He responded to messages very quickly! He allowed for us to store our bags until check-in and provided us a much-needed espresso while reviewing a map of Florence with detailed recommendations of the city! He checked in on us throughout our stay and then gave us a gift when we were leaving. My mom loved it! The apartment was clean and close to the train station, as well as walkable to all the main sites! I recommend staying here and especially to meet a great host who is a genuine person!