Kind of a nightmare from start to finish.
First of all, the Airbnb is run by a Cafe right outside of Palazzo Pitti. Put simply, if you stay here, expect to be put after customers of the Cafe. When dropping our luggage off, we had to wait for everyone in the Cafe to be served before we were acknowledged, and if a customer walked in while we were trying to check-in or when inquiring about an issue with the room, the employees would walk away, take care of the customer, then come back to us.
The listing shows 3 beds are available and I registered 3 guests for this reservation. Upon check-in, I asked where the third bed was and the owner says, "You did not ask for three beds, you have to ask for three beds or else I only bring in two." I said, "If the listing shows 3 beds, I shouldn't have to request a third one" He replied with, "It's your fault there is not three beds, you didn't ask for three beds"
While traveling with two others, you can see how this can be frustrating.
Extra linens we're splattered with yellow/brownish stains.
Both bedrooms had bed bugs.
This Caffe really shouldn't be allowed to run an Airbnb given the lack of attention provided to it.