the owner did not contact with me via sms or phone, just send me a message on application airbnb. that why I arrived late, and he ask for me another 60 euros. 20 for late, 40 for clean service. when I send him some message, he seems don't want to reply me back. And I did not get response for my questions. also the description is not precisely. some important information were written in Italian. I don't like his attitude as a owner, kind of mean, almost make my family have no place to live. But I don't know why some people give him a full star comment. is that fake?