Elisabetta was warm and welcoming. She showed me all I needed to know about the apartment. There were was a nice gift basket of food and wine. And she arranged for a cab to the airport for me when I requested it. The listing is as exactly as described. A very nice accommodation. Very clean. The location couldn't have been better for me. Just across from the Uffizi and the Galileo. There are a number of stairs up to the flat. Just to be aware, if you're not used to it. But, I highly recommend her flat and would definitely stay here again.