The apartment is great, and just as pictured. The decor is stylish and there's a ton of space, and the apartment is fully stocked -- lots of towels, extra blankets, an iron, even a washer/dryer and a dishwasher. Checking in was no hassle at all, and Monika spent time to recommend places around Florence. If we had a question and messaged, the host answered right away. The apartment is also well located -- it's near a lot of restaurants and cute cafes, and it's a 15 minute walk to the center, and maybe 25 to the central train station. I would recommend this apartment to anyone!