Lucia and her son, Fabio, were very polite, generous and easy to communicate throughout our stay and the house was very well-represented in the photos and on the listing description. Their garden and outdoor space was lovely, and it was a very nice rural & quiet spot to stay outside of the city. In order to check in, we did have to keep in close contact with Fabio to let him know exactly when we'd be arriving so he and Lucia could give us the keys and also let us into the house/walk us through instructions. They live in the other side of the house, essentially, so it is in the same building, but the access door upstairs to their side of the house is locked when they have visitors staying in the AirBnB. The upstairs is quite spacious and worked out really well for two couples, as we each had our own room and own bathroom. Keep in mind - even though the remoteness of the house is serene, finding it to begin with is a bit difficult/the streets leading to it are very narrow, and finding taxis who are willing to drive out there/pick you up from that area is very difficult, so it's best to stay here if you have your own car. The house is very nice though and full of old Victorian charm!