Giulia was a great host. She was quick to respond to all of my many questions. She was there waiting for us when we arrived and did a great job showing us around and helped us figure out where things were. Her english is good enough to understand, I would say almost fluent. She also provided us with a map, which was extremely helpful. The place was very nice and a great location, very close to the Duomo and Santa Croce. Very cute apartment, well decorated. All around I would definitely recommend!