First off, I can't say enough good things about Silvia. She was there early to clean the apartment and welcomed us upon arrival. She and her friend carried our luggage up 65, yes 65, steps to the apartment. She had two small bottles of water waiting for us in the fridge, along with a map of Florence. She took time to give us a brief tour of the beautiful apartment with all it's extra amenities (Keurig coffee, sugar, hair straightener, etc...) and took time to show us on the map places of interest. She answered all our questions and prepared a whole booklet of her suggestions! She even gave us business cards for recommended places for dinner and lunch. She called one of the restaurants (a choice restaurant on TripAdvisor) to make us dinner reservations and even arranged the taxi for us to the airport!
The apartment itself was EXACTLY as you see in the pictures. It was beautiful, clean and in a great location. The only downside, as mentioned earlier, is the 65 steps to get to it. It was a perfect setting for our belated honeymoon!!!