We didn't get to meet Irma but her cousin met us instead and let us in to the apartment and showed us around. The apartment is very clean, and quite centrally located - just a short walk to the main city centre and all attractions. It's also well connected with public transport. There are a few supermarkets and convenience stores located just around the corner, makes it easy for us to buy groceries when we wanted to stay in and cook. Would recommend this place if you wish to stay in Florence!