Favorite Air BnB we've ever stayed in! Laura was very helpful with communications before we arrived, asking how we'd like the rooms set up and answering other questions. She met us on our arrival and showed us around the apartment. She'd thoughtfully provided snacks, tea, coffee and even milk for the coffee, and showed us a map with her recommendations for where to eat. We were in Florence for only a few days, so the apartment being conveniently located near all of the sites made walking everywhere very easy. The apartment was extremely comfortable and roomy for three of us. There were plenty of towels and hot water. Laura arranged a taxi to the airport for our departure. Wonderful experience! I will stay here anytime I go to Florence.