Teresa was just lovely. Her english is not good but she's so sweet and we were able to figure each other out just fine! She leaves fruit, water, wine and juice plus some packaged pastries for you, very sweet. The flat is lovely, just like the pictures. It's in a great location within easy walking distance to Santa Maria Novella station and the Duomo and about a 10 minute walk to the dowtown area (Vecchio, Uffizi, shopping and the river). The only negatives were that it was quite noisy being in such a busy area, and there is no air conditioning so closing the windows to help with the noise did make it stuffy. Also the washing machine worked BUT the handle was broken which we didn't know so we couldn't get it open at the end of the cycle. Luckily Teresa responds quickly to text and email and came over within 10 minutes to help! Otherwise it's a great place and a great value. Over all we are very satisfied!