We never met the hosts, the mother let us in and gave us keys the day we arrived. This has been my favorite Airbnb experience so far. The hosts don't live in the apartment, and instead rent out all 4 rooms. We made friends early on and took a day trip to see the Tower of Pisa. Everything was super clean, and everything we could need was provided. It was super close to the train station, and all the major sights are easily walkable from the apartment. I would totally recommend this place