My husband and I booked this place for 2 weeks and were excited about it. The check-in process was quite easy. The person who checked us in was very resourceful. She showed us the rooms, including the small room that had a vacuum in it - stating that we can utilize the vacuum but not knowing that it required extra pieces before one could utilize it. Hence we could not vacuum even if we wanted to. The place: the rooms are beautiful, large and spacious. I liked the high ceilings and the paintings they had on. The bedroom near the street indeed can be noisy and as someone else recommended, we slept in one of the back bedrooms. The beds were comfortable for us and we did not have any problems. The bathrooms were clean and we enjoyed taking baths as well as showers. There are 3 showers. One of them does not function properly (the water comes out with a very sharp jet, almost painful when it reaches sensitive areas of skin, I believe it is clogged), but we used the other ones and we were fine with it. The kitchen was also spacious, with a large table which we enjoyed. During our stay in Florence the temperatures were very high, up to 104F, and the air-conditioners which are present in each room were very useful. Overall the place was great and very much enjoyed it. A few problems that we had: - The trash/waste disposals did not have extra bags available. We contacted the host who responded very quickly at that time and brought us a roll of bags, but they were too small. We had to sit down, measure and estimate the size of the waste disposal container in the kitchen and then go to the super-market and hope that we get the correct size trash bags. This was the first place I ever encountered on Airbnb that did not have extra garbage bags. I found this very insulting because not only do I have to waste time to measure and estimate the correct size bags, but I had to make a special trip to the super-market for this. I rented this place for 14 days, give me a break - have some waste bags available for the customers (they are quite cheap anyway). I believe the correct bags were about 120L - The communication with us was very broken. We rented a car and this place has a parking lot in the back yard. The parking lot is great, but the house is in a ZTL zone (Limited traffic zone) so you can't drive through, unless you are a resident, or have special permit which only hotels and handicapped people can obtain. We called the host and could not understand what she was telling us because all the information was new to us, so I called back. At that point the same woman started being very loud and yelled "Oh my God".... which was very insulting...