The worst host I've ever stayed with. This is a company not a host, with a bunch of random employees answering, zero consistency and none of the care and thoughtfulness Air B and B is known for. They tried to take our credit card outside of Air B and B (had to call Air B and B support as its a violation of policy). Made us come to a separate location (random office building) to pick up keys, which in Florence is a big deal as cabs are super hard to find, so we walked with all our bags in the heat for 30 mins. Then they made us sign a separate outside contract or else we couldn't get our keys.
Space wasn't cleaned properly, table wasn't cleaned and carpet was not vacuumed.
When I asked if we could leave our bags for an hour while we had breakfast the host said the cleaning people could steal our stuff and yelled at me saying I was a bad guest for asking! Worst experience on the app.