Matilde is very sweet and she has a wonderful place in Florence. She was extremely patient and flexible with our arrival time (we missed a train or two) and she was super helpful with questions and planning. We had a terrific time. There is a lot of space in the multi-floor apartment, which boasts beautiful views of the Boboli Gardens. Fine dining is a stroll away as is the Ponte Vecchio. Mind the steps -- we packed a little too heavy for the many steps up to the apartment, but once you're up there, it's all good.