The apartment was beautiful and in a nice location. Julien was prompt at communicating and was very understanding when we arrived later than expected and couldn't get cell service upon arrival. He ended up leaving the keys at a mini mart on the corner from the apartment, which were easy to retrieve once we got to the apartment. The day we arrived, there was a sign written in Italian at the bus stop across from the train station that the bus was on diversion, and it suggested we take other buses to get to where we were going. We didn't feel comfortable navigating the buses though as we didn't speak Italian and weren't familiar with Florence. We ended up finding our way to the apartment, which was very doable and a pleasant walk, about 1.4 miles. Julien checked in with us multiple times to make sure we were okay and could find our way to the apartment. Everything was clean and the beds were comfortable. We had everything we needed for a pleasant stay in Florence!