I have to say that I am quite disappointed with the overall experience.
Firstly, when I got in contact with Luca I explained that this was not a touristic visit, we were coming to work so I expected that the listing description of having access to wi-fi was accurate, but in fact it was a very weak signal that I could only access from a very particular part of the flat: sitting down on the sofa and kept dropping all the time. It doens't even have a password so I guessed it is a shared wi-fi. Also, the picture and the description of having a "table for 4 people" is not really accurate either. It has a counter with very uncomfortable high stools, impossible to work on it.
Secondly, there was the problem with the flat's maintenance itself: the flat's front door has been refitted with a thick more secure lock but its weight make it almost impossible to be locked. The door itself kept getting jammed at the frame to the point of us getting almost locked inside. We need 2 people to pull from the top and bottom as the handle seemed to be able to break if pulled strongly. I tried to contact Luca, called many times but no one answered. The main bathroom, with the shower, has it's towel hanger coming off from the wall, so you can't really hang your towel.
Thirdly, this is not Luca's AirBnB it's a rent company that has a lot of flats in Florence but the advert makes you feel you are talking to a warm Luca when in fact he might be just another employee. The company is called Florentappartments. I found this very cheeky!
And finally, I left my coat in the wardrobe by accident. I phoned Luca when I was still at the airport - luckily he picked up. He told me he would send the coat to the main office and I could have a courier pick it up. I then asked for the office's address and he said he'd send me via email. I'm still waiting for this address. It's been 2 weeks. I've sent emails, I phoned, I sent text messages and no reply. I find it all very unprofessional.