We came from the US for a wedding in France and decided to travel to Italy afterwards to spend four days seeing the sights of Florence. We enjoyed our stay at Novella House for so many reasons. First off, when we arrived, it was in the high 80s Fahrenheit, so we were delighted to find the house had wall air conditioning in each room!
The apartment was spacious enough for 5 of us (and could have fit more). It was as comfortable and charming as the Airbnb pictures showed (maybe even nicer) and had an old-style Italian feel to it. The location was perfect, very close to dining and a walk to all major attractions.
Host Francesco keeps an office on the first floor, which is open the majority of the day for check in and other inquiries. So we met him straight away at check-in and he explained how the AC and other appliances worked as well as setting up an extra bed we needed. On off hours, he was available by email or telephone. He was extremely responsive to any need we had including a wall adapter, information on how to use the washing machine, printing out documents for us, and more.
When we left to head to Pisa for a day, it was a very short walk to the train station Santa Maria Novella.
We would strongly recommend Novella House and would stay there again if we return to Florence.