This was our first Airbnb experience - how lucky we were! Lorenzo waited patiently for us (in constant contact) when we arrived 2 hrs later than originally agreed. He was full of smiles and carried our bags for us. Wine waiting was a welcome surprise. The apartment is just as described - it is absolutely beautiful and the location perfect... in the middle of the hustle and bustle of Florence. It isn't just clean its immaculate. The double panes and shutters keep the noise out when you want to rest. All the major attractions within easy walking distance And Lorenzos restaurant recommendations were all excellent. I could go on and on - our trip was superb in every way and exceeded our expectations. Thank you Lorenzo I hope we can come back one day!