Amanda and I had such a wonderful experience in Florence. A lot of that was due to location of Raffaella's flat and her hospitality. She was there to greet us, provided a wonderful map and took 15/20mins to get us grounded on where we were and how to get to places. She even reserved a cab on our checkout day so we didn't have to worry. The flat was gorgeous! Highly recommend staying here if you come to Florence.