Luciana! Is one of a kind! Her hospitality was amazing, friendly and funny, and was very communicative. When we arrived she greeted us with much excitement, it felt like I was greeting a family member. She showed us how to make coffee, the book with all the instructions for the fans and what we should explore near by which prompted us to go to Pisa to go take a picture of the leaning tower. We messaged her questions via whatsapp and she responded our questions throughout the trip. She went above and beyond with her hospitality. The apartment was clean, the fans were great at night, towels were provided, the washer was great to wash clothes. It was centrally located to the Duomo, the train station, the arno river, we could walk everywhere in under 20 minutes. It was a great stay and I definitely recommend it.