We enjoyed or stay with Tommaso in Florence. His mom actually helped check us in - and while she doesn't speak much English, she was able to give us the rules and keys without too much difficulty. Also she was very sweet and helpful. The top loft area, as noted in other reviews, is very low. If you're taller than 5'10'' I would strongly consider staying elsewhere... unless you don't mind getting a cramp in your neck. GREAT location, central to train and everything else.