Everything was just as expected. Great location to explore central Florence from and a nice place overall. Clean and quiet in a very secure building. The hosts were very nice and even kept our luggage early on the day of our arrival. The only issue was with check out. I wasn’t sure where to leave the keys and there was no one in the office. After waiting for about 20 minutes, I contacted the hosts about what to do but did not hear back. Eventually, after waiting a while longer, I left the keys in the room in order to get to the train station on time. As of writing this review it has been over 24 hours and I have still not heard back from the hosts. Despite this small issue I would consider staying here again and would have given the place 5 stars if the communication had been better.