During our stay, we were not able to take showers since there was no hot water in cold November. The shower drain was not working the first day and water flooded the shower immediately. Someone from the office came and fixed the hot water immediately, but only after we were ready to leave (without showers). A plumber was sent a few hours later, but who has time to wait?
The next day, we had the same problem-- the hot water went out again, and since it was Saturday and there was no one in the office to help us, we took very fast freezing showers, except for our two year old son, who was not able to bathe at all during our stay due to the lack of hot water and drainage issues.
There was also no way to adjust the heat (that we could tell) and there were no extra blankets, so we were often cold at night (which was really, really terrible before a very cold shower) and did not sleep well.
Lastly, the listing says that they provide soap. They provided liquid hand soap only, and no soap to bathe with (and no shampoo, but they listed that, though we missed it). I guess I had (wrongly) expected that bathing soap was a basic necessity that would have been provided, and I wish that it were either provided, or spelled out so that people wouldn't expect it.
The location was amazing, and the view is just like the photo shows. The staff were very responsive, polite, and very nice. I really wish we had a better stay, but please understand that we did not have very basic necessities one would expect, such as heat, hot water, and soap in November, and it was very cold! We had the expectation of bathing once a day, but were not able to do so, and we slept poorly due to the lack of heat. This was far from a 5 star experience.