Great communication with the host started before we arrived in Florence, as Laura made sure to ask us when we were getting in and how we would like the space arranged for our comfort. Laura greeted us as we arrived in the city and was gracious and wonderful from the start. The apartment is spacious and well stocked with everything you could think of, she even thought to leave us cookies, pastries and milk for coffee.
Laura walked us through a city map and provided recommendations for every step along the way, and really made us feel like part of the family! She was also extremely helpful throughout our trip - booking reservations, checking in with us and our stay and arranging a taxi for us. She pointed out some local secrets and connected us with members of the community in Florence that could provide a unique experience, off the usual tourist path.
The location of the apartment was perfect, in the heart of the city but on a street that was quiet and extremely safe. Overall my friends and I absolutely loved our stay, and I hope to return soon as there is so much to see in Florence :)