Cristina was promptly there to greet us when we arrived. She was readily available if we needed her, but there was nothing needed! The apartment is charming and comfortable. I stayed there with my husband and daughter. The window next to the pull-out bed has the most stunning view of the Duomo imaginable, as does the terrace, to which we had access. The building itself that the apartment is in is an amazing piece of (I believe 15th century) architecture. I would highly recommend this to anyone who wants to stay in the heart of Florence.