Elena was very thoughtful and attentive and helped us throughly whenever we needed assistance. Would recommend to get a car otherwise you need to get a taxi in and out of the house unless you don’t intend to explore city or even outskirt. I would say a car is needed to if you want to stay at the treehouse. Aside that; the tree house is lovely and once in a lifetime experience . Totally love my stay thru out and Was served freshly baked croissants every morning that was hand delivered to our room that was beyond our expectation. But the scenery and view and even the fresh air is beautiful .