Rosanna embodies Italian hospitality! She met us at the flat, gave us sweets and discussed places to go in Florence and transport, using a printed map. When there was a problem logging into the Wi-Fi for the first time, she solved this quickly - within 5 minutes. She additionally helped us get around and provided a spacious and comfortable flat for our time in Florence. I highly recommend saying with Rosanna. It is very good value for money and a very lovely stay.