Osvaldo was great in letting us in the apartment. He was waiting there when we arrived and gave us the keys and a run down of the place. He pretty much left us alone during our stay but he was very helpful when we had any questions about the facility. The apartment was very nice. We couldn't get wifi in the basement but we moved the box to the top of the stairs and it worked great everywhere. The double bed is actually two singles put next to each other. But the location is wonderful, right across from the academia galleria and a short walk from the duomo. Great experience all around.