Barbara is lovely - she greeted us at the apartment and shared a lot of useful tips. Her place is lovely - very spacious with A/C's in all 3 rooms (both bedrooms and living room). This was especially useful during our stay when temps approached 100F. It is very tastefully furnished and well-equipped with all essentials. It was great having 2 full bathrooms since we were a party of 4. The clothes washer worked well - no need to over pack!! The apartment is barely a 2 minute walk from the train station and is close to all attractions. This is extremely important especially if you plan to take any daytrips starting early in the morning. It was initially tricky to find because of the numbering system in Florence which may have duplicate numbers for businesses and residences and use colors to differentiate. It really felt like a home away from home - we'll definitely be going back!