Everything is like new. The apartment is fantastic, with a fully stocked mini-kitchen (microwave, pots and pans, fridge, etc.), ice-cold air conditioner, and super-modern bathroom. Towels and soap were provided. Check-in and check-out were fully automated with keypads and the codes were communicated far in advance. The building has a small, 2-person elevator. Marco was also helpful to organize parking in a garage across the street for us. The location is perfect, just 10-15 minutes walk to some of the top sights and restaurants in Florence. The only thing I did not realize in advance is that "the bed" is just a pull-out sofa bed, which maybe isn't comfortable for everyone, but we didn't mind it for the few nights we stayed. I would happily stay here again and can recommend it without reservation!