From the time I confirmed my stay up till the trip started, Alberto was amazing about keeping me updated and asking what questions I had. Upon arrival, Enrico is the one who greeted us and was wonderful and so patient. The apartment was even better than any of the pictures - we felt like we won the lottery!! It was surreal and beautiful and honestly a great location. Alberto made sure to be available to us at any moment and was extremely responsive with any question we had! Honestly, our whole Florence vacation was great but staying at VVBILO made us fall in love with Florence!