Michele and his family were great. We met his mother upon arrival and she oriented us to the apt. The apartment was huge! Fabulous for our party of 6 and could easily have held more. Wonderful to have 3 bathrooms. All as advertised, only bummer was that the fridge didn't work. Michele's mom helped us as our luggage was late from the airline. She was kind in communicating with them and then with us. Fabulous restaurant right downstairs and the chef there is also the one advertised on the website as available for cooking class. We did this and it was a highlight! Great to spend time with a local, learning about the food and discussing about Florence. Highly recommend this listing!!