When we arrived, the owner's assistant met us and brought all our luggage up 4 flights of stairs! (The stairs were the only downside to this beautiful place.) The assistant gave us a detailed map of the city and marked the sights and nearby restaurant recommendations four our convenience. He was very thorough about the details of the apartment, making sure we were comfortable and showing us each room and how everything worked. This property was incredible! We were blown away with the views of the city from the rooftop terrace. The accommodations were very comfortable with tons of space and air-conditioning! The furnishings were top-notch and our beds were very comfortable. Florence was the second city we visited in Italy, so we were ready to do some laundry. The washer was a bonus:) No dryer, but we felt like locals when we used the clothesline outside the kitchen window to air dry our clothes! We felt right at home. The location was perfect ... just steps away from great shopping and the Duomo. There were wonderful restaurants right across the street and a super market below.