The communication before our arrival was great. It was our first time using Air BnB so we had a lot of questions and Bruno was quick to respond each time. His son, Luca, arrived minutes after we did and was helpful with the check-in process. He provided a map with lots of recommendations. The apartment was just as pictured, clean and spacious. It was warm during our stay and the air conditioning worked great. We had no electrical issues and there was plenty of hot water. Although we used the stairs most of the time, the elevator was wonderful for transporting our luggage to the apartment. The location is ideal. There is a grocery store just around the corner. There are lots of neighborhood restaurants. And the shopping is great. All the major attractions are in walking distance. Hopefully next time we visit Florence we will be able to stay in Bruno's apartment again.