Federica was very nice with us and understanding despite the fact that we arrived two hours late and we made her wait for a long time. We did not have much interaction with her anyhow. The apartment is what we expected, as clean, white, and ordered as it appears in the photos. No luxuries, but just what we needed. The bathroom is of good size and is outside the room but it was exclusively for us. We did not know that we were going to share the apartment with somebody else but this was not really a problem because the rooms are quite separated from each other and each of the rooms is assigned with one bathroom. We did not use the kitchen at all but it seemed to have the essential. The location is great, just in the middle of the city center, 3 blocks from the Cathedral. We definitely would recommend this apartment to anybody!!