I am sorry to write the we did not have the great experience that so many of the former guests had.
We were 6 guests, a family of four and a couple. We stayed 10 days.
One of the main reasons we had chosen to stay at this property was the fact that there were 3 bathrooms and 3 showers. However, when we arrived on Thursday, we found thatone shower was broken. The host, Stefano, was still on vacation, and we didn't meet him until Saturday night. (We emailed him that we needed a second set of keys which had been promised.) He arrived very soon afterwards with the keys. Stefano just said hello, handed us the keys, and was ready to leave until we told him we needed to talk about the shower and a few other issues (broken waste bins in the kitchen, lack of broom to sweep, etc). He gave us no apology, just excuses that the workmen were on vacation, etc. Then he told us that if we didn't like the place, we could just cancel and go somewhere else. Naturally, we were very upset by his attitude.
Our next encounter was the following Monday morning, as we were trying to leave to catch a planned tour. He arrived before 8 (he lives in the same building). He became very angry with us, and literally screamed at us that we were disrespecting him, and repeated that we were free to cancel. Cancel? As if we would be able to find other accommodations in Florence at the end of August. That encounter left us quite shaken.
The shower was finally replaced later that week, taking two days of work.
The property itself is charming. The living room furniture covers are quite shabby and should be replaced. (They are not on the Airbnb photos.) The kitchen is well equipped and we enjoyed cooking there. The bedrooms are lovely, the beds are nice. The location is convenient, but it is noisy. Even in the middle of the night, the is noise from recycling trucks, etc.
Our issue was the host, Stefano. "Host" is a key word. We tried to be respectful of his property, cleaning during the week, and leaving it as clean as possible when we left. But we did not feel welcomed. We would most likely have not gotten so upset about the shower if he had apologized and acted like a "host". This is, after all, the hospitality industry.