We didn't get to meet Tommaso in person, but his mum was very sweet. Tommaso was responsive with our needs. The toilet, cupboard and washing machine is one the 2nd floor of the loft. The ceiling on 2nd floor of the loft isn't high, so I would caution those that are tall to rent this place. Also, the apartment is on the 2nd floor (without a lift), so if you have many luggages, it can be a challenge. That said, the location is great.