Our host made us feel very welcome, he was waiting when we arrived to show us around the apartment and even gave us a welcome bottle of wine. The apartment was even better than we thought, very spacious and we felt right at home immediately. The water went out in the whole city during our stay and he communicated with us right away and even brought bottles of water down for us. We loved our stay and highly recommend this place to anyone looking for a comfortable place to stay in Florence, just a few minutes walk from most of the main attractions.