Pictures make it look much larger and nicer than it is. Check in was ok; the cleaner let us in and complained about too many American tourists. Lots of stairs and the slowest elevator ever. Four keys to manage as two for outside doors and then two for inside area. No door between bedroom and living room so no privacy if you have more than 2 people staying there. The views from the terrace were nice but it was shared space although we never saw anyone else up there and only 4 chairs and no table if you wanted to eat up there. I was told I couldn't go up before 9am.? So when we arrived I turned the a/c units to 22 degrees Celsius. The next day both started leaking. When I texted the contact person he left two somewhat passive/aggressive messages about us wearing sweaters (we weren't) and that the units shouldn't be turned down below 24 degrees? I stated if that were a policy I never would have rented the unit. He quickly turned his attitude around and said he would have someone there the next day (it was Saturday). In the end he did respond in a positive manner, but I felt it was more to do with wanting a five star review then really about customer service. Bed was comfortable but not a place I would stay again.