Monica is indeed a "super host"! We stayed in her lovely apartment for 10 nights and absolutely loved everything about it. Excellent communication from our arrival to our departure. She arranged for a taxi pick up for the morning of our departure which we very much appreciated. The apartment is in an ideal location. We love the Oltrarno neighborhood, so many wonderful places to eat, shop, explore. The apartment was perfect in so many ways! Comfy beds, well equipped kitchen, fabulous showers, great water pressure! We loved having a washing machine. Monica was so sweet to come by to help us figure out how to use it! Monica was always available if we needed anything. She and her husband, Carmine, are two of the nicest people anywhere on the planet. I will definitely stay here again when I'm fortunate enough to travel to Florence. **highly recommend**