Great little place that had everything we needed for our 2 days in florence. communication was smooth, check in was a breeze, Costanza met us in front of the apartment building at the moment we arrived (we were keeping her updated of our arrival), and oriented us around the place, with suggestions on where to eat. We did try one of her recommendations which we loved - osteria belle donne. And another place across the river which we stumbled upon - trattoria la casalinga. Both were cosy, service was warm (like family) and although we spoke/read no Italian we felt the heartfelt attention and service. Oh and the apartment was walkable to everything, yet in a quiet, secure street for a good night's rest assured. Will stay again!!