Amazing location. The surrounding neighborhood is filled with charming restaurants, good cafes, close to the mercato Sant'Ambrogio, and only a 15 minute walk to the Duomo. It has its own character, and isn't too touristy. Massimo is a great communicator, and was available for anything we needed. The room is small and there's no window, so it's a place to sleep and that's about it. No problems with heating/wifi/hot water.