Giovanna was a gracious host. The room was accurately represented in photos. The door to the main living area was closed in the evenings, so it appeared to be off limits to guests. Giovanna provided a light breakfast and very good coffee; one morning she made apple strudel, which was delicious. The bathtub had a hand-held shower attachment, which was not convenient to use. Ok for a night or two, but any longer I would have wanted a full shower. WiFi did not work when we arrived, and even after a technician working most of the day on it, it was not accessible in our room. We could only get signal in the bathroom, which was very inconvenient. The location was great, across from the Arno River and short walk to the Uffizi Gallery and lots of shops and restaurants. Room was clean and quiet in a safe, secure building. Overall, good value, especially for a short stay.