Serena is a wonderful host. She met us at the with the keys upon arrival, showed us the studio and how to use the shower head, local taxi number, recommended restaurants, as well as the WiFi password. She even left us a small bottle of wine and a traditional Italian snack! It was a stylish and spacious studio, surprisingly quiet for being right in the heart of downtown Florence. Only a few minutes walk to everything. The bed was a little stiff and the pillows very very soft. No toilet paper as the restroom has a Bidet. The city of Florence has strict restrictions on energy use for example the heaters will only work between 5AM-11PM and will turn off automatically once 21C degrees is reached.