The apartment is pretty and in a great location, close to everything and I felt very safe. It has a wonderful kitchen which I used allot with groceries from CONAD’s around the corner which were very fresh. The facilities like a marble bath room and lovely jacuzzi and clothes washer were very nice. The elevator was a great help with luggage. There were a few noisy revelers at 2-3am that woke me. The main bed was a little too hard for my taste and I could feel the springs. Cinzia says she has ordered a new bed, so that should resolve that issue. It is a wonderful place for sightseeing, easily walking to museums and churches or catching a cab at the Florence Cathedral square 100 steps from the apartment. I stayed 22 days and there was no cleaning service included or fresh linens so I washed the towels, but the sheets were large and had a few thin spots and I did not want to attempt them. A change of sheets would have been appreciated but Cinzia did not respond to my inquiries regarding them. Overall I give a 4 out of 5.