Although Carolina was unable to meet us when we arrived, her mother, Laura, was very welcoming. Carolina did stop by later to introduce herself and to make sure we were comfortable. The reviews about the stairs are no joke! After a long day of walking the stairs feel like a mountain. However the room was very comfortable and clean. The bathrooms are shared but very modern. Watch out for mosquitos and if you have a problem make sure to ask for the plug-in repellant thing. The hostesses left pamphlets and a map which helped us navigate Florence. Overall we were very happy with this place and the location which was very convenient.