Buyer Beware!! Horrible experience!! Wide angle camera used when pictures were taken. This apartment was described with an amenity of AC. It broke before we checked in. When we arrived the apartment was hot. Her brother greeted us to let us in. He simply told us which button to press to turn on the AC. He didn't even try. I believe he knew it was broken. He ran out of the apartment as fast as he could. We asked him how to start the washing machine, he had no clue. Really?
We immediately contacted Francesca to let her know the toilet was running and the AC was broken. She ignored my comment regarding the AC and only told us to push the button again on the toilet. I once again stated the AC was broken. She sent over her brother who did not know what to do. Francesca promised a fan to help with the heat. No fan arrived. She had scheduled service for the day we were leaving. Gee -- thanks. When I asked for a price adjustment on our bill of $428 USD for 3 days with no AC, she offered a refund of $30 Euros in total. Gee -- thanks. We decided to leave.
After 24 hours of no AC or no fan, we checked out. There is only one window and when left open for some fresh air, only flies came in. We were bit all night. We could not handle two more days of 90 degree heat with no AC to come home to.
We called Airbnb for help. They advised us to leave the apartment and they would reimburse us for 50% of the hotel as well as 50% refund on the one night we stayed. It took over a week to get a case manager who actually knew what she was doing. But Airbnb did make the promised billing corrections.