Eleonora is a fabulous host. The cottage is located on their property so they (Eleonora's family) is within a very short walk if there are questions. Because they speak English, communication is very easy and they are native Florentine's so know the local spots, out of the way places that are not flooded with tourists. The cottage is quiet, a wonderful location--very short walk to a bus which takes to you to the heart of Florence--and wonderful respite at the end of the day. It is very clean, the linens were plentiful and it is well appointed. Because we went to the market and cooked in, we also found the kitchen well stocked with everything we needed Eleonora is very responsive (within hours!) to emails and made sure that we had everything we needed to enjoy our stay. She is a superb host!