You can’t beat the location of this Airbnb and the overall layout is amazing. An inner courtyard and rooftop patio held such promise for us.
Unfortunately, although there were eight of us, which the hosts knew, there were only six bath towels. After traveling from Canada, our family wanted a shower to freshen up. We let the host know but it took 21 hours before she replied. Her reply was that the cleaner had left eight towels and implied I was lying.
We eventually, twenty four hours after advising, received sufficient towels. I had also asked if there were any extra pillows as each person only had one and was told there were no extra towels. Nor were there dish towels making tidying challenging. Finally there was much scrimping of toilet paper to make sure we didn’t run out.
I understand we weren’t staying in a five star hotel, but neither were we in a motel six. Service needed to be better.
One of the beds collapsed on the final night when two legs broke. One would hope beds in Italy were at least capable of certain pursuits of amore without failing.
Finally, one of our guests removed a gold bracelet to do her yoga on the rooftop patio (which was divine). She forgot to put the bracelet back on. We advised the hosts right after leaving that the bracelet had been left, and were told it could not be found.
Overall, we were left disappointed although with minor changes and a better approach from the hosts this property could be top notch.