We didn't communicate with Toscany at all. He wrote me that day that I should write to Giovanni, who does everything and I was in touch only with him (through WhapsApp). Toscany wrote me incorrect information about our accommodation and we only knew the adress, not floor or which flat is it. We were really puzzled. Than Giovanni wanted some fees that weren't counted before (late check in and final cleaning 10+30 euro).
Accommodation is really nice, only shower is really small and water leaks slowly. But it is in historic centre and there is quiet and AC.
Firenze is really nice and I recommend it as a trip.