Daniele greeted my friend and me as soon as we arrived. He was super thorough, explaining the apartment to us and what Florence had to offer. He supplied us with a map that became very useful. The apartment is exactly as pictured. It's a nice small, clean apartment that served our needs fine. The neighborhood is also really safe and easily accessible by bus to and from Firenze S.M.N. Never did we feel uncomfortable. I would say that the wifi was a little shoddy sometimes but served our basic needs. Also, the walls are very thin and the neighbors coming in late a night can be heard very clearly. It wasn't much of a bother to us because we're night owls but if you are the type to sleep early and are a light sleeper just be warned that that may be an issue for you. Other than that I would definitely recommend this apartment for a nice short stay in Florence.