This was our first experience booking an apartment abroad and it was wonderful! Chiara is a lovely person and a superb host! Chiara's communication with us from booking the reservation almost a year ago, to when we were checking in, and throughout our stay was prompt, professional, warm, welcoming and helpful! The apartment is beautiful - exactly like the photos. She restored it to maintain the history and warmth of the old building while adding every modern convenience. The courtyard was lovely - so nice to have outdoor space. We had everything one needed to feel at home. Upon arrival Chiara explained where everything was and how everything worked. She also gave us a great map & recommendations on where to eat. We also appreciated that she had in the apartment a lot of books about the city and its history/art/architecture etc. The location is perfect. We walked to all the sites and even to the bus stop for a great day trip to Fiesole. The neighborhood has everything: traditional market, supermarket, flea market, church, restaurants & bars, bakeries, etc. This apartment is a lovely oasis to come home to at the end of a busy day. And Chiara is a 5-star host.