What a wonderful experience! Lucia could not have made us feel more at home or been more helpful throughout our stay. From calling up pizzerias to check opening hours, to making sure we had everything we needed for ourselves and especially our two small children, to helping enormously with printing out our flight home boarding cards; she was gracious, friendly and and utterly charming. Her "Villa-Charme" is every bit as lovely as the pictures show, immaculately clean, with a lush green garden and plenty of space for our kids to run around and explore. Inside, the kitchen is well decked out, with a big tv in the living area (which was great for the kids at the end of their busy days), comfy beds, access to laundry facilities, all in all everything we needed for a fantastic stay. We had a hire car and Lucia's villa is conveniently located for the tram service into Florence which we used every day and parked our car (for free) close by. 100% recommended. This is a simply fabulous place to stay. Thank you Lucia.