I say this in all honesty; this was my most favorite Airbnb ever! Karen kept in touch with me before, during and after our trip and immediately responded to any questions we had. She and Raffaele (and their super cute and sweet baby) greeted us and showed us their GORGEOUS apartment. The balcony is absolutely beautiful and it was so nice to relax outside (when it wasn’t raining). The stairs up to the apartment can be a killer, especially after a long day of walking, but it’s all totally worth it when you walk out into the balcony. The bed and couch were super comfy and the kitchen had everything we needed. And as other reviewers have mentioned, Karen and Raffaele provided an awesome map of the city with tons of recommendations that we took full advantage of! I honestly believe this map made our trip better. Florence is beautiful, this Airbnb is beautiful and these hosts are so so beautiful. Can’t wait to come back with our dog!