Paolo was super helpful when our plane was diverted to Bologna, advising us on how to get to Florence as quickly as possible, as well as staying late to meet us. The apartment itself is both stylish and comfortable - perfect as a base for our Christmas visit to Florence. It is very well presented and beautifully clean. It is also well situated, close to the major sites of the city centre but in a quiet location out of the busy main streets. There is a choice of restaurants in the immediate neighbourhood and Paulo provided helpful advice on the local facilities.