We were delayed in getting to check-in, but our receiving host was very helpful, thorough, and understanding. The location within Florence could not be any better. Beautiful view from the terrace. Very secure, private, and spacious for a family or larger group. Great value to have 3 sleeping areas/beds + 2 full bathrooms right in the heart of Florence! The building has an interesting history and is hundreds of years old, so that is amazing, and comes with a few "old building" quirks (like watching your power consumption). As long as you read the helpful book - no problems. Definitely recommend this place and the host was great.