This was our first time using Airbnb and it was amazing! The information was all accurate. The host met us on time, gave thorough instructions, and offered endless suggestions for Florence. He took the time to review a map( that he provided) so we knew the city well. The location was amazing! The apartment was better than we could expect. Everything we needed was there including toiletries, hair dryer, straightener, converters, bug spray and more! We wish all Airbnb's were like this!