I feel incredibly lucky to have stayed at this place - for all different reasons. Firstly, Matteo was so helpful after I had an accident and could not check in my first night - he came on Sunday morning to let me in. Secondly, the place itself is charming - an old Italian building. My bedroom was small but perfect for one person and contained everything I needed, including a fan (it is hot in the summer in Florence). The kitchen was well equipped and the bathrooms were spotless. Location wise, it's good - a short walk to the Santa Maria Novella train station and about 20 minutes to the Duomo or Ponte Vecchio, with a tram stop 100 metres away. Value for money at this place is excellent - and Matteo and his mother (whom I met briefly) were very kind. Matteo even let me stay longer in the room after my night train was cancelled, saving me all kinds of hassle. I could not recommend this place more highly and will tell everyone I know about it. Thank you so much once more.