Andrea, Silvias brother was very nice and extremely helpful. I had 6 travel bags which he helped carry in and out upon arrival and departure and was always available for anything I needed. He even helped me find accommodation for a longer stay in Florence. I felt very well looked after. As for the flat itself, very modern, clean, recently refurbished and very stylish. Bang in the heart of the centre of Florence, we were close to great night life, restaurants, shops and only a walk away from all of the tourist attractions. If you are visiting in the winter, it is a very warm flat no draft and you will always have hot water. Over all a great experience!