While we didn’t meet Chiara, we did meet her helper Antonella. She checked us in, showed us everything about the apartment and gave us thoughtful directions to the atm, grocery and places to eat down the block. The apartment is in a great location. We walked everywhere. The apartment size worked great for our family of 4. If you have LOTS of luggage though, the place might be a tight. Kitchen was pretty well equipped though we only ever ate breakfast there. Apartment was clean, AC was wonderful (it was HOT), and perfect location.