Our stay at Tinas apartment was great we arrived in Florence on September 9. She made sure once we arrived we'd be able to check in once we got there. Tina was Very informative on local attractions, places to make sure we see, eat. I highly recommend staying there and would stay there again if we were in Florence again. She spent the time to explain things to us. The apartment was very roomy, clean. About a 5-10 minute walk to all the big attractions.