Chiara met us and oriented us well to the apartment. She had milk and biscuits and some coffee and tea in the kitchen for us. The location is fabulous- two blocks from the Duomo and from the Academia, yet the view is neighborhood roofs and quiet. The beds are OK. The upstairs bedroom and bathroom are fine, but access by the narrow stairway is a bit difficult for tall people, and the Internet does not reach upstairs. The couch and easy chair in the living room have been used quite a bit since they were photographed- we found it hard for four people to sit and read comfortably in the living room. We made coffee in the morning and brought in food for one dinner - the kitchen appliances all work fine. But with so many good restaurants nearby, who needs to cook? This is a great place for two, and OK for four if you are good friends; would be tough for six people. We had not expected mosquitos, which are a part of Florence life in this season, and suffered bites at night because we wanted to sleep with open windows upstairs. Chiara did bring some anti-mosquito vaporizers for our last night when we mentioned it.