We had a really bad experience staying in Andrea's apartment and really wouldn't recommend to stay here.
At first everything was fine, check in was fine, and Andrea answered our questions. It wasn't the most clean, there were cobwebs behind the bed that seemed it hadn’t been vacuumed in a long time, it was pretty bad. Some of the other areas were quite dusty as well. But we were here for only a few days so we said we would ignore it.
But the nightmare came when we tried to wash our clothes in the washing machine. The machine broke down mid cycle leaving our clothes stuck. We eventually got our clothes out and they were soaking wet. We messaged Andrea and he did offer that he would take our clothes and he would wash them in another apartment. We didn't feel comfortable with this option as the apartment wasn't clean so we didn't have faith in him washing our clothes in case they were ruined with washing in the wrong temperature etc. A more appropriate option would have been to take them to a laundromat instead. As we didn't get this option, we said we would dry them ourselves and put them back in the wash bag and wash them in our next Airbnb. This wasn't ideal as we have been travelling for a number of months and have less clothes so a washing machine is vital for us and one of the main reasons why we booked this apartment.
When the clothes dried and we started packing, I noticed a t-shirt of mine had been destroyed from the broken washing machine. When I told Andrea and sent him photos to show the damage, I asked for a refund to cover the cost (a Diesel t-shirt that cost €30), he started writing back strange messages with capital letters that seemed aggressive. Eventually he said that he would refund the amount for the t-shirt and asked me to request it. I replied and then requested it and he didn't accept the refund request.
Instead he went into the apartment when we checked out and started taking photos and tried to blame us for something broken that was already broken when we arrived and took photos of the bin saying we left the kitchen in a mess. We washed all of our dishes, and we disposed of all of our trash in the bins. We left the place spotless as we found it, we thankfully took photos to prove it to which we sent back and he couldn't argue. Now we have to escalate this issue with Airbnb to resolve the issue which is very stressful and was unnecessary as Andrea should have just processed the refund as he promised he would.
Overall, I wouldn’t recommend to stay in Andrea’s apartment. We have stayed in many Airbnbs and this is one of the worst experiences we’ve had. Save yourself the headache and stay elsewhere.