As other reviews have stated, this is a small but very clean studio apartment. We had just enough space to lay out our 2 carry-on luggages and dry our laundry on the provided laundry rack. Being able to do laundry was great. There is also a self-serve laundry mat just around the corner, so we were able to finish drying our clothes there. Wi-Fi was great, which was much appreciated. There was a jar of biscuits/cookies, which was great when you just needed a little snack at night. You have to walk up to this apartment on the third floor (which would be equivalent of the fourth floor in the US). Also, there's no television. We didn't have an issue with these things, but I mention them just in case it is for you. Irene is very quick and responsive to the point that I tried to keep our time difference in mind so I didn't bother her in the middle of the night. She was great about recommending a few restaurants. We went with one recommendation, and it was probably the best meal of our trip. I wish we tried her other recommendations because we also went somewhere else that was not so great. I wouldn't hesitate to stay here if you are 1-2 people who need a good clean base in Florence.