Due to unfortunate circumstances, we weren't able to meet Riccardo personally. However, communication with Riccardo was great and all information was conveyed in a timely manner. His friend Eleanor came to meet us for our check-in and provided us with all the information we needed about touring Florence. The place was in a great location (within walking distance to tourist sites), was speckles and had brand new amenities which served us well. It was also extremely spacious. We thoroughly enjoyed staying in Riccardo's flat and will recommend it to anyone planning on visiting Florence.