Great apartment for the weekend. If you are looking for large apartment in Santa Croce, with hot showers, and good internet, this is your place. The pictures are accurate and location is outstanding. We absolutely loved the living room. We stayed there a month and could not be happier with our choice.
With that being said, this isn't your AirBnb super host. When you walk in, there isn't going to be a bottle of wine waiting for you or a book with directions on how things work. You get the keys from the management company and you are on your own. Something is broke or you need something?? You are working through a host that doesn't respond quickly (sometimes days) and is a middle man to the management company which can take days to help you. Something is broke, you are waiting days. We stop bringing up issues because of the lack of responses and the time it would take for help. If this worries you, this might not be the place for you.
A couple of things to consider for longer stays. The place lacks basic house supplies. You want to cook more than one night?? You will have to go to the store to buy supplies (salt, pepper, olive oil, trash bags, paper towels, soap etc.) He had just enough supplies for one night (small packets). It did not feel like someone's home. Washer and dryer never seem to work (at one point the dryer came flying off the washer. It's not safe and was unusable for days until someone came to fix it. They need to secure it. Keep kids away from it if it is not secure) We ended up washing our stuff down the street because of the constant problems with it. Make sure to close all the windows including the one upstairs (there is a random bathroom upstairs which you would never go to. There is a window up there). The cleaning person must of left the window open when cleaning and we had an mosquito infestation. Took as days to figure it out, which made for sleepless nights with the buzzing of mosquitoes and bites (not a problem, just check all windows when arriving because there are no screens). If you want extra sheets/bedding, you will need to start asking before you arrive and be persistent with your request. We read the reviews previously and starting asking right when we booked. The sheets were not there when we arrived and we had to continue asking him once we arrived. He will charge you for them. If he hasn't sent you an invoice, you are not getting them. So make sure to ask for that before arriving. There is a lift/elevator! It's super small but super helpful. This is great when you are carrying a lot of things to the 2nd floor (which is the 3rd floor in the USA. In Italy 1st floor is floor 0)
Overall not huge issues, but things you should be aware. If you are not looking to cook, wash a lot of clothes, or think you will need to communicate with the host, this place is perfect. We did enjoy our stay and would stay there again. You are in the middle of the action and was able to walk to a million restaurants, museums, and parks.