Laura is so amazing and the apartment is just as perfect. She knew I was traveling for my birthday so she welcomed us with a gift of cantuccini e vin santo which was so thoughtful. She responded very quickly on WhatsApp and answered all of our questions. Everything in the apartment was perfect and clean. The air conditioning worked very well and all of the linens were clean and smelled nice. The shower was stocked with shampoo, conditioner, soap, a hair dryer, and even a hair straightener! She even provided travel adapters and umbrellas for us to borrow. Check-in was easy and she was able to accommodate our changing schedule. Check-out was also easy and she even reserved a taxi for us to come to take us to the train station. Everything was perfect and we would stay there again if we return to Florence. Grazie, Laura!!