Chiara is a great host! She is always available to answer any questioins we had prior and during our visit! Although she wasn't there to greet us, her housekeeper was there to introduce us to the flat. We had a short fuse on the first night of our stay and I contacted Chiara at mid-night and she was still available to respond which was super helpful! We went overboard with electricity not knowing there's a restriction in Florence. Turning on the hair dryer, washing machine and AC was probably not a good idea. But her instructions were very clear which helped to resolve the issue in no-time.
The city was boiling when we arrived so we're very happy that this flat has a working AC. The flat is very spacious for 2 of us with many luggages and also very convenient in terms of location. Would highly recommend anyone to stay there!