The apartment is lovely, modern and in a good location. The amenities listed includes “air conditioning”. That was the main criteria we used for booking due to medical issues and knowing that summer is hot. Once we checked in we inquired about the AC. The owner and manager were both rude and told me “to write a negative review” as previous guests had “ destroyed the air conditioner”. They both said I should be happy because they left water, coffee and toiletries to use. That was nice of them to offer (and we did use one bottle of water- we don’t drink coffee and have our own toiletries) but that did not fix the fact that the apartment was stifling (it was over 100F outside). Our daughter had to cut her holiday short because she had a difficult time breathing due to the heat.
The text exchanges got progressively worse from the manager. The last few were that we should “leave immediately” and she was “pissed”. Certainly did not feel comfortable staying any longer than necessary. We left a day earlier than planned.
Our initial (and only) inquiry was about the AC. That apparently made us the rudest guests ever. AirBnB was very helpful with this and has already refunded some of the fees.