We very much enjoyed our stay here. Convenient and charming loft in a nice neighborhood. Elena is super friendly and responsive. She showed up personally for our check-in and explained everything in detail. There is a guest handbook that she has prepared with lots of valuable info about the city. She responds to messages real quick and is very nice and helpful. She texted us bus tickets when we couldn't get them at the stores. I highly recommend her loft if you are staying in Florence.