We had some issues on our arrival, however, the host was very responsive and solved the situation. Regarding the images of the place - the first ones are not accurate, probably made ages ago. Images 18-20 are more accurate of what the place really looks like. Bedsheets, towels were very clean and nice, bathroom clean. As mentioned before, but the place is on the 4th floor so if you have huge bags, think twice. Location is indeed great, everything very close. However, Duomo view through the window is a bit overrated, also, remember the closer to the cathedral the louder the morning bells :)) If your trip is soon and you have no options - go for it. If you have time to find and book something else, I would recommend that.