A few days before we arrived, we received a reply to our email concerning finding the apartment. It was much easier than we anticipated and the email came with instructions and a map on how to get to the apartment. Alain, warmly greeted us upon arrival and showed us around the apartment. The place was simple and just what we needed for our stay in Florence. We took advantage of some travel books on the bookshelf. We had no issues with the place itself but only had intermittent internet access. When informed about our issues Alain immediately reset the wireless router. He was extremely friendly and showed us where the nearest good local restaurants were and the supermarket. Also the view of the Duomo from the courtyard is awesome. The location was away from the street noise and was very quiet. We would recommend this place to our friends.