Nenad was a great host. Before check in he was very communicative and flexible about our arrival time. Our rental car was not there and we had to check in later than expected and there was no problem. During check-in, he was super thorough and made sure we understood how to work everything--including where the parking was and how to access wifi. He spent several minutes orienting us to Florence--giving us tips about everything--restaurants, transportation, where to go to museums, where to get the best gelato, what was a must see and what could be seen if you had time, etc. The man has fantastic advice about where to go in Florence and the rest of Italy. We thought he was a secret agent for the Florence tourist society he had so much detailed info. Plus he's funny and charming. The apartment itself was impeccably clean. The air conditioning was fantastic and worked great. Shower worked great. Soap and basic toiletries provided. I would definitely stay here again if I ever went back to Florence. Definitely recommend this stay!