We really enjoyed staying in this Airbnb. The communication was great, and the location was in the center of Florence, so there's a lot close by to walk to and do. The air conditioning was great to have, as we stayed in late June, so it was very hot when we were there. There is security at the ground level, and it felt like a hotel that was turned into apartments for rent. It felt safe with the person watching the door during the day, which was a great bonus. The beds, however, are 2 twin sized beds that were pushed together, so it wasn't so comfortable to sleep on the mattresses, as we both ended up in the center gap. Otherwise we really enjoyed staying in this place and would recommend it to anyone visiting Florence!