We experienced difficulty on our arrival. We were given directions to get to the apartment, but there was no one outside to meet us. Attempted to call the telephone number that was provided by host but got no answer. Finally got in after locating a place with Wifi access to contact host via Airbnb.
There were issues with the promised Wifi connection in the apartment which was never resolved. Never got to meet the host or speak to her as the phone number provided was never answered. Only contact was by email and SMS. Linen supplies were inadequate and unsatisfactory. Some appliances did not work. However, Apartment was comfortable and we enjoyed our visit to Florence.