This lady is a gem. We were lost driving through florence and she came to our location, assisted us throughout the whole process and made sure we were set before leaving. The place is PERFECT if you are looking to go to all the major sites. No need to go searching for grocery stores as there’s one downstairs. Cafes everywhere. If you have a baby the elevators are big enough for an uppa baby stroller( if you go sideways). Highly recommend !