I did not meet Paola but she responded to all of my emails very quickly and checked in to make sure I got settled in. I read other reviews before staying here and saw complaints about the noise. I figured they were written by light sleepers. Unfortunately, it really was noisy at night and I am not usually sensitive to noise. Also, the pictures (at least in my mind) made the apartment seem bigger than it was. However, the apartment was clean and in a very convenient location.