The apartment was mostly clean, besides the used toilet paper in the toilet when we arrived. Then, when it came time to check in, Franca messaged me the day before confirming that she would meet us at the apartment. When we arrived I messaged her and had no response, then 15 minutes later she said that she had messaged me through WhatsApp but was still unclear of our instructions to get in the apartment. After some more time she finally clarified that she had left the keys in a parking garage down the street. I went into this parking garage and was surrounded by 3 men, it felt unsafe to me being a small woman. I was finally able to retrieve the keys from one of the men after multiple issues communicating what I was there for because of the language barrier. Then once we got inside we had no idea which apartment it was and when I told Franca that I was having trouble finding it she didn’t respond until later asking if I got in. All in all we spent almost 30 minutes outside in the rain unsure of how to check in.