This home made my stay in Florence perfect. Amanda made our check in smooth and was there with great suggestions. Ilaria and her were both welcoming and so helpful during the duration of our stay. The apartment feels like a real home and is a great place to relax after a long day of sightseeing. The location is right in the heart of Florence and the museums but still quiet where your sleep is not interrupted by noise form the street. We also left a passport behind and Ilaria was so prompt in searching the apartment, finding it and setting up a meeting to pick it up . She was truly our guardian angel, and saved us the hassle of procuring temporary travel documents from the US embassy. If I return to Florence I will 100% return here.