Very friendly and responsive host, waited for us and greet us in person. Generous in welcoming us with a bottle of wine and treats. Hot water problem was addressed immediately. The place is 2-3 minutes walk to Ponte Vecchio, very close to other attractions and stores; yet the apartment set deep into the street, so it’s quiet in general. It’s roomy and updated inside. Narrow staircase and a few floors climb without lift.