We had close to 2 hours of train delays the day of our arrival. Even though we were late almost an hour of our appointed meeting time for check in. Cristina, who met us and who was also extremely busy, waited patiently and was able to give us instructions and tips about the place and Florence. The place is cozy and has all the comforts that you will ever need in your stay in Florence. The place is secluded enough that you are away from the crowds but central enough that you are in walking distance to everything. Cool cafes and bars are also at your doorstep. Definitely a high recommendation.