Lisa was so helpful and friendly. Her friend Artan (whom we met up with at the apartment) was also very welcoming and easy to get ahold of when we needed to speak to him. They even offered to get us any other tourist accommodations if we needed any. The apartment had that Florentine charm and is quite convenient to all the popular sites in Florence. Great restaurants and stores right outside of your doorstep and real close to the train station if you plan to come by train. I would recommend this apartment to anyone.