Susanna met us at the apartment and gave a thorough and efficient tour. She was easy to communicate with before our arrival and responded quickly to any messages we sent. The apartment was clean and in great condition. The apartment is just outside of the city center, approximately a 15 minute walk to Santa Maria Novella and an easy cab ride to the airport. On our last morning, Susanna ordered a cab for us to take to the airport. It arrived immediately and was a quick 15 ride to the airport.