Natasha and Alex are the best! The second I arrived they were both so helpful in making me feel comfortable and settled. The room is great-- AC, comfortable, and the perfect location. Natasha had also made some homemade tiramisu, which was amazing! They both helped me with places to eat and see and shop and really made sure I knew the best things to see while I was in Florence. The location was great and they were such fantastic hosts. Definitely stay with them if you're ever in Florence!