My experience with Luca was amazing. My experience with Airbnb was not the best, they had messed up with our booking in their system and my partner and I got all the way to Florence only to find that we never actually had a place to stay. Airbnb did not care and were more than willing to leave us on the streets with our luggage and "30 USD" for lunch. Thank goodness for us that Luca was an awesome host! He helped us for a few hours and found another location of his for us to stay. It was a great property and if I'm ever in Florence again, I will be staying at one of his properties!