Gentiana makes you feel like she has known you for a long time. We were a party of 7 and lost our way a bit from the Firenze SNM station on our way to the apartment. Gentiana met us at the place (near the Duomo) and took us to the apartment. She spent a good amount of time explaining the layout of Firenze, the places to visit, eat and shop. Also arranged the tours and station drop off (offered the pick up service from the station as well given the difficulty with luggage on the uneven sidewalks). The apartment has an excellent location. Walk to the Duomo, the Galleries, the Arno, SNM, shopping and niche (gelato, organic pizza, homemade pasta, cheap but a nice chinese place and a lot more) eating joints. Our party also liked the apartment, the children loved the loft. Lots of space and it is maintained well. Despite Gentiana's challenging personal situation, she was always accessible and was very prompt to respond to any queries. Firenze is a city we love, we hope to visit it again and Artan & Gentiana's apartment is available we will make it our place of stay.