We had a really great stay at Chiara's apartment in Florence. The place is super nice, extremely clean, and perfectly located in a hip, quiet neighbourhood just a short walk to all the main sights. We didn't have a chance to meet Chiara although she was very responsive and helpful, but were greeted by her housekeeper who was super nice and helpful as well. The apartment has everything needed, and is a terrific bright oasis after long days seeing all the sights. We'd highly recommend it, and would definitely return to Chiara's place again.