Alessandro and Narmin are two of the best hosts I've ever met in AirBnB. They are caring, thoughtful, cultured and very, very helpful and just lovely people to meet. They both also speak excellent English and have travelled extensively. They have used a lot of what they have learned to make this apartment as comfortable as it could possibly be. Excellent air conditioning, fantastically comfortable, sound-proofed rooms with really comfortable beds and high quality furniture, fittings and finishes throughout. A well-appointed kitchen for those who like the occasional home cooked meal and an excellent list of recommendations for eating out as well. We were a party of four staying in June 2013 and aged between 60 and 70 years. It would have been nice to have had a second shower and maybe a washing machine, but these were not big issues - especially as there were two "gabinetta" (toilets) anyway. It is also worth noting that the apartment is on the 4th floor and therefore requires climbing more than 50 steps. But by the end of the second day we were getting used to it and this would not stop us staying there again - especially since the apartment has probably THE best location in Firenze. Definitely 5 stars!