We had an apartment booked through Luca. It looked great, including a spiral staircase to the bedroom.
My wife badly injured her ankle, and when I advised Luca of this, he offered a replacement (2 bedrooms and a large living room) at no extra cost. His very kind offer was accepted.
The apartment was terrific, close to everything sparkling clean and very spacious.
Eleanor and Luca met us helped with the luggage, and then Eleanor gave us twenty minutes of helpful hints and places to visit on the provided map. Plus some essential Italian hand gestures.
We thoroughly recommend this apartment, it is made even more special by the care and attention of Luca and Eleanor.