Alessandra is a great host - very friendly person, proactive, helpful and always approachable. We reached out to her a couple of times to coordinate and ask for some help with house related stuff and she was always willing to help and resolve any issues for us. We really liked her apartment overall - a nice kitchen set up, a spacious bedroom and it had all the amenities as listed on the app. The location of the house is great - a safe neighbourhood, very close to supermarkets, plazzas, restaurants and all the main attractions of Florence. Just one caveat, the apartment is on the third floor and you take the stairs so in case you are travelling with huge, very heavy suitcases (like in our case) it may be a bit of a hassle. Having said that, Alessandra was so kind to help with the luggage and tried her best to make sure that we have a smooth check-in check-out experience.