This apartment was clean, in a great location in central Florence, and very comfortable for three travelers. Pancho was responsive when the toilet malfunctioned and had someone there within ten minutes to fix the issue. We booked the space for three women specifically because it listed three beds. One is a pull-out sofa bed, whose sheets were in an unlocked sliding door closet next to the sofa (we even checked the handwritten manual, but found no information about additional sheets for the sofa bed). We assumed the sheets for that bed were the ones in the unlocked closet in the room since there was no other available linen besides what was on the beds. Following our stay, I received a very hostile message from Pancho accusing us of breaking into one of the locked cabinets with a screwdriver in order to retrieve, or in his words, “steal,” linens (which again, were not in a locked cabinet or on the sofa bed). He is now demanding an additional $22.47 for what we assume is a cleaning fee for these sheets. I am waiting on Airbnb to resolve this issue because it is impossible to reason with Pancho via text. Additionally, it was extremely loud on this busy street so it was impossible to leave the windows open at night. We referred back to the handwritten manual for instructions on how to use the air conditioner, which stated to use the remotes and not buttons on the machine, but the remotes were nowhere to be found. Even though there were no instructions on check out, we left the place clean and tidy. I hate to leave such a negative review for what was a lovely and affordable stay and experience, but my interactions with Pancho following our stay caught me off guard and forced me to report him to Airbnb. If someone left my apartment in the condition that we left his I would be very pleased, but I feel at this point we’re being scammed out of $22.47...for sheets.