Beware of the positive reviews since some of them apply to other listings and not this Piazza Santo Spirito apt - we did not realize this until it was too late. The AC was not working properly (in August) and we wasted a lot of time and energy trying to have this issue resolved. There were also no instructions available for the washer and the information provided by the person who checked us in was incorrect so our clothes were trapped overnight and became stained in the washing machine since Federico's associate could not unlock the washing machine until 11 am the following morning. This listing is managed by a company, so you will not find the same care and attention that is given to properties that are listed and managed by owners and the associates that are sent to solve issues are not professional handy people (i.e. AC repair people) - they are simply called associates, but do not have the skills set that a contractor or handy man does. The kitchen sink did not have a sponge until one was provided 1 day before we checked out, there were many mosquitos in the apt and some of the furniture was broken and dirty plus the bathroom odor was still there. We dreaded coming back in the afternoon to a warm apartment where it was hard to cook given the heat. Overall, the location was good, but there are other great places in Florence where you probably will not have to deal with some of the issues we encountered.