Tom was a very gracious host. He was very responsive and made himself available to answer any questions I had about the space or Florence. I really appreciated that he accommodated an early check-in as well, where he met with me in person to hand off the keys and explain the quirks of the space. He provided great recommendations for places to eat nearby that made my friend and me feel like some of the locals--some of which we revisited several times! The space was very comfortable for the two of us, with one person sleeping in the bedroom and the other in the single bed in the loft. I loved how centrally located it was as well--very close to many of the main attractions in Florence! We enjoyed our stay at Tom's very much, and may have developed a love-hate relationship with the stairs by the end of our trip.