Clara is marvelous and open and helpful, a perfect hostess. The apartment is everything you could want in one of the most accessible and most desirable areas of Florence, a few short steps from Ponte Vecchio. An elevator takes you to the 4th floor apartment, which is a very large room, with its own kitchen and ample bathroom. Clara speaks quite good English and will explain everything you need to know to enjoy your stay, otherwise, she respects your privacy. Overall, a dignified and enjoyable, easy experience, one I highly recommend.