We are a party of 4 from the Philippines that was really excited to be in Florence for the 1st time. We decided to book this place which is centrally located and accessible to many places in Florence. Upon arrival we were greeted by a very nice lady her name is Eleanor. She spoke English and she showed us all over the unit which was very beautiful. We arrived by train from Rome and my biggest problem was to get all our laundry washed so I immediate asked Eleanor to show us where the laundry machine was. She showed us the machine and I was happy because finally I can start my wash which was backed-up. Before she left she gave us her own cell phone number and also the cell number of a certain Renato. For any issue I can contact Eleanor or Renato. She left us and so I began to look to start my laundry. At first the laundry was unplugged and there was no way of plugging the machine to the outlet so I started to send messages to Renato who was very helpful in assisting me by phone to where they kept the adaptor so the machine can be plugged. I found the adaptor and proceeded to plug the machine. I opened the machine and noticed there was no laundry soap anywhere so again I sent messages to Eleanor to assist me. She said she will make sure someone was going to open the padlocked door and leave the soap on top of the machine. At this point we didn't want to waste time so we decided to see the city and just deal with the laundry when we got back. We left and did sight-seeing until later that evening when I got back and saw there was soap on top of the machine. So I said finally I can start the laundry. I opened the machine which was a small laundry machine that looked cheap and basic. I inserted my dirty clothes all cotton and closed the inner chamber stainless steel doors. Then I closed the outer larger laundry door and proceeded to start the machine. The laundry started working as normal. After waiting for the cycle to end I opened the machine and saw that the inner chamber door was not facing the opening of the laundry main door! My clothes were trapped inside the machine! So here we were texting Renato and asking for help about the laundry which worried me because I needed fresh clothes badly and this was happening! They were not able to address the problem the 1st day we were there. And on the second full day, again nothing. My clothes were stuck in the machine for 2 whole days and I couldn't do anything about it because the host told me they could only send someone the day we were leaving ! It was Elanor that said to me she will send someone over to inspect the...