Daniele was out of town so we arranged our stay only with Clara. We had to late check in because of our flight, but she worked with us from the beginning. The place is lovely, extremely comfortable and exactly as shown in the pictures. We were given a map with ideas of what to do, recomended places to eat or have wine, which is great when you visit Florence for the first time. Mostly everthing is walking distance. The place is located in a quiet street so after walking that small, vibrant city, resting isnt a problem in this comfy room. I strongly recommend it!