The apartment and Pam are both amazing. She is welcoming, responsive, accommodating, and warm. The apartment is tastefully decorated, well equipped, and phenomenally comfortable. The inside spaces are excellent and the outside patio makes the experience. We had breakfast, evening wine, and often dinners outside. It is a beautiful respite in an amazing city. The location could not be better. We loved Florence in large part because of the apartment and Pam’s hospitality.