Valentina was very nice and quick to respond to our request for more supplies to be brought to the home. The home was a touch farther away from the city center, however the public transport was reliable and got you into the city in about 20 minutes. We are big walkers, however the trek from the city back to the flat was quite a bit longer than expected and was a touch dimly lit than expected. At first we thought that the distance was going to dampen our vacation, but it was quite nice to get comfy and confident with public transport. The home is updated nicely and close to a great bakery where we would get coffee and pastries in the morning. My only complaint would have been the clear issue (as was mentioned in previous reviews) with mold and moisture. The damp and musty smell in the flat was a touch more noticeable than expected. I am from seattle, so moisture is no new thing for me, however it was really strong and took some getting used to. This could easily be resolved with a couple dehumidifiers, however. It was a great value and ended up being perfectly fine for our 3 days in Florence, however I am not sure that I would stay here again with the moisture issue. Which is a bummer, because otherwise it was a screaming deal in a killer city.