Matilde was very sweet! She was prompt when meeting us to give us the key to her apartment. My boyfriend and I enjoyed our stay at Boboli Gardens and she even gave us a bottle of wine! I definitely recommend this place and would come back again. The aparment has the most amazing view and the bed is very comfy and clean. It was essential that we had wireless internet for work and there IS internet and a washing machine. Only recommendation-- bring your own shampoo and conditioner :)