On my 2 week tour of Italy this was the only unit I had issues with. It is a beautiful rustic building with a lot of old antiques. It is an old building so you need to be willing to do without some of the modern requirements. The master bathroom was so hot (90+ with a constant heat source running which made the bedroom very uncomfortable to sleep in. The AC works mostly in the living room and partially in the master bedroom. No other rooms are covered. We had no hot water during our entire stay. We notified the host immediately but were given multiple reasons why they could not get in to fix it. Then in the end to ladies came in pulled up a ladder and 30 seconds later said oh it is broken nothing they can do today. No apologies were made just a statement from Letizia "Water has always worked before you" No offer of any refund was made either so because of the lack of response in what I myself consider an emergency I would not recommend staying at this location.