Tomasso met us at the train station and led us to the flat, was very welcoming. He told us the general places to go and eat, and places not worth eating at and to avoid. Flat was lovely, just like the pictures, room was spacious for me and my partner but could probably cater for even more. 5-10 min walk from everything (Ponte Vecchio, museums). It is also very near a square where you can eat until late. Although air conditioning wasn't included, everything else was including the wifi, toiletries, towels, and even an iron if needed. Would pick it again if we visit Florence in the future.