We didn't meet Jacopo because he was out of the country, but his father Roberto checked us in and took care of our requests. The location is great, the apartment is quiet, and the bed is firm but comfortable, just the way we like it. The air conditioning and internet worked fine and there is good water pressure in the shower. There is a new clothes washer in the unit, and the maid brought us a clothes drying rack on request, which was very useful. We couldn't get the microwave to work at first but Roberto discovered that the power adapter was missing, so he brought us another one. We also had a little trouble with the glass-top hotplate, until we read the owner's manual (it's in the desk drawer). We learned that the hotplate only works with certain metal pots, and will shut off if the wrong kind of pot is used. Once we used the right pot the burners worked like a charm. (We figured out the hotplate issue together with Roberto.) It is quite interesting to stay in a real palazzo. The apartment is on the second floor and an elevator covers most of the distance to reach it. Because the ceilings are so high, two floors is a long way up! There are still a few assorted stairs to climb up and down due to the design of the building, but not more than four or five steps at a time.
Roberto is a friendly man, and he even shared his favorite minestrone recipe with us. Thanks Roberto, we can't wait to try it!