The Novella House apartment was very nice and met our needs for location, cleanliness, and value. Contact with Marco was excellent and he was very helpful with tips and recommendations in and around Florence for tours and transportation. The two bedrooms and two bathrooms were fine for four adults, plenty of space for all of us! We really like the towel warmer that was in the one bathroom - great feature for when you are getting out of the shower! Also, having an elevator was helpful for taking our suitcases up several levels. We would stay here again - everything is in walking distance - great if you're budget conscious - spend your savings on all the great food and attractions in Florence! Also, it was a pleasure to meet Francesco, Marco's brother, and their mother prior to our departure.