Federica couldn't meet us, but had another woman, Sonia, to greet us when we arrived. Communication was easy and Sonia was helpful and communicative. It was easy to find and a short walk (15 min) from the train station Firenze SMN. Also very close to bus lines. We were able to do laundry, which was very helpful. The location is fantastic, being right down the street from the Academy. Atmosphere and layout were fun, reminiscent of a hostle, since the common space is shared, but smaller, cleaner and more intimate than a hostle. One thing to keep in mind is that Florence can get hot in the summer. On one day, it was 38 C (97 F). Be ready for heat if you're visiting in the summer.