I stayed at Sussanas apartment for 2 weeks, I arrived quite late at night and she was very helpful, picking me up from the bus stop and making sure my stay was comfortable. I cannot recommend this place enough, after arriving so late I was delighted to see how gorgeous this place actually was, the photos don't do it justice, its spacious you have 2 stories of living area, its always warm and cosy here in winter, the place was extremely clean and neat, and you step out of your door and are in the centre of the city, everything at your doorstep, cheap grocery shop down the road and minutes walk from all the main attractions. The long term student living here is a delight, very helpful, can recommend so much on living here and was always willing to walk us to places such as the bus depot to go out of town or to the cheap markets etc... Its a very peaceful, comfortable home and the host is warm and accommodating, I will definitely be staying here on my next trip to Florence! Highly recommended!