Absolutely wonderful! My family of five (my husband and I and our three kids) had the best time. Laura met us at check in and showed us everything we needed to know about the apartment. Everything was wonderful! She went above and beyond. It is clean and quiet and in an excellent location. Will definitely stay again when we return to Florence and recommend it to others. She left us coffee, tea, cereal, pastries, juice, milk and snacks - which was so greatly appreciated! I can’t say enough great things about this apartment and the communication. Whenever I texted Laura with questions she immediately responded. She called us a taxi the last day and it showed up right on time. My daughter also left a camera behind and they promptly mailed it to us. Don’t hesitate to book. This is by far the best place we stayed in Italy and we traveled to 4 different cities.