We had a lovely stay at Pam's place. She met us when we arrived and sat with us for a while to show us the map of Florence and share her knowledge of the city. She even left us a bottle of wine! I have no complaints except just one FYI..... there were mosquitos which came in from the patio & we got bit, but as soon as I messaged Pam, she told me where you find the spray. Depending on the time of year, you should be aware. This definitely didn't impact our opinion on this apartment or Pam! You won't be sorry if you stay here!!