Rosy is remarkable! She was so responsive and flexible with our check in and check out. Everything was done remotely, which was super easy. She added such a nice touch with fresh coffee and a bottle of wine for our visit. It was so nice having two bathrooms. The balcony was amazing!! She also had cards available for us when we needed to call a taxi - an unexpected plus! The location is close to the Duomo, restaurants are everywhere. If you want to take the bus somewhere, the stop is a few steps from the front door. My son and I didn't mind hiking up the 4 flights of stairs - gave me a little excuse to eat a little more pasta or gelato that day! LOL. Also, her recommendations for restaurants and things to do were spot on! I'm keeping these recommendations for future visits. I would highly recommend this apartment!