This is a great apartment! I would never stay anywhere else in Florence again. The location is within easy walking distance to basically everything you want to see in Florence, restaurants, and grocery stores. It is a 5 minute walk from the train station - even with a piece of luggage it's not bad at all.
The condo is part of a nice little gated community with several duplexes. The gate gave an added sense of security to the location and the door to the condo was very secure. You will get two sets of keys and the instructions to the gate upon arrival.
We were met by the host in person upon arrival and they went over everything in the apartment with us. Being from the US, there were some minor differences in how certain appliances worked and that was gone over as well. There is a very good instruction manual for all the heating and cooling as well as kitchen appliances in the condo. We did not have to call the host for any reason during our stay. No issues and they explained everything in great detail when we first met them.
We were greeted with a bottle of Prosecco upon our arrival and there was a small complimentary bar selection in the condo (very nice gesture!) for mixing a drink or cocktails.
WiFi access was provided and worked very well with no issues at all.
Everything worked perfectly and was super clean in the apartment (I'm going to interchangeably use the terms "condo" and "apartment" so forgive me). There are a few things you should understand that aren't negatives at all but you need to keep in mind if you are booking.
The condo's two bedrooms are split upstairs and downstairs. You will need to walk up some stairs to get to the front door of the condo and then whoever is sleeping in the downstairs bedroom will have a flight of stairs. Those who don't do stairs well should take note.
The upstairs has a living room and kitchen all together with a breakfast table and some chairs and a couch. The kitchen has a fridge and freezer, full stove, and an "oven" (I put quotes on that as it was VERY different than my oven at home but did the job :) ). There is also a dishwasher which was quite helpful. Everything was in full working order - if something isn't doing what you think it should it's probably you not the equipment (user error was the issue in my case but I figured it out!).
The kitchen is stocked with some pots and pans as well as some cooking supplies like oil and spices. You aren't going to cook a 7 course meal here but we found it adequate for cooking breakfast each day. Here's a tip - all the plates and glasses and such are in the cabinet under the TV and liquor.
There are several air conditioning units in the apartment that worked very well and were able to keep the temperature set to what we desired.
The upstairs bedroom has motorized shades and sunroof. There is an armoire/wardrobe in the upstairs bedroom that has an iron and ironing board (one tiny criticism - the iron really needs to be replaced. There are so many parts of the cord taped up and it seems to leak water. I had to stop using it.) inside it as well as some lovely containers of different cologne and perfume for the guests use. The upstairs bathroom is separate from the bedroom and in the hall right before you go downstairs.
Downstairs there is an open bedroom suite that flows straight into the bathroom. There is also an external door that opens up to a nice patio with a few chairs outside. If we had been in the city longer I would have loved to sit outside and have a few drinks to relax there.
The heating/cooling unit for downstairs is not anything I have been used to (looks more like a radiator) but it did cool the room. Definitely read the manual the host left on it.
The bathrooms were nice with tile and contemporary fixtures. Be aware you may not have washcloths - again, not a negative, just pack those if you are used to them. Maybe we missed them and they were there the whole time.
In summary I could not have been more happy that we picked this place to stay. I wish we could have stayed longer and enjoyed it even more. The location is great, the amenities excellent, and the hosts were kind and helpful. You can't go wrong.