The apartment was clean and the location was central to all major locations in Florence. However, the check in process was terrible and extremely unprofessional. I received a message from St ( or a correspondent) saying that they would be at the apartment to meet us to give us the key. My friends and I waited over an hour for someone to come and had to go search for wifi and message several times to see if anyone was coming to let us in. When the correspondent did come he said that we were supposed to call him to let us in(which was never stated) and even accused my friends of lying of how long we had been waiting. His manner was extremely unprofessional and made our experience quite unpleasant.