Bruno was quickly responsive from the very beginning. His apartment was beautiful and the check in process was a breeze— Eleanora was waiting for us as we walked up to the building. She made sure we knew how to work everything in the apartment and showed us on a map exactly where to go for a good sandwich, nice supermarkets, and the Christmas market. There was a small problem of a pump running, but Bruno fixed it immediately and sent a thoughtful apology that it had happened in the first place! What a great stay, from start to finish.