This is a lovely room in a great location. The essentials are provided, but there is no host present for directions or assistance. I did not have cell phone reception in the room, so when the wifi didn't work, I had to go outside to call the phone number provided. Giovanni was helpful to get the wifi fixed. I would stay here again, but I would bring some snacks, water, and beverage for the morning (there is a boiler and instant coffee provided only on the first day (during the coronavirus situation, the rooms are not refreshed). Otherwise, the room very quiet (a bonus in Firenze), and the bed very comfortable.