Our stay was perfect in Benedetta's apartment. She was so responsive from the first time we contacted her and Claudio was helpful in writing itineraries for us and making sure we had what we needed. Both were incredibly flexible on arrival times and setting up the apartment's second pullout couch/bed for my son. The apartment is clean, modern and in a great location. The washer and drier were also great so we could pack a little less and do a quick wash when we arrived. The terrace was lovely and despite cold mornings, I had a cup of tea and some breakfast outside. Florence was fabulous and Benedetta's is a fabulous place to stay!