Carla was a splendid host. When we got to Florence, she welcomed us into the flat along with a friend Oona who spoke flawless English to make explaining things about the flat to us much easier. When we got there after about a 15 minute walk from the station, we got given lots of information and tips about the great things to see and good places to eat in in Florence which were greatly appreciated! There were also sweet touches of a bottle of wine and some crackers and cereal, among other kitchen essentials that we were welcome to make use of. The flat was also wonderfully cool when we arrived and they had all the windows open and fans going to make it comfortable for us! The flat itself is gorgeous, large and spacious with everything you need - including electronic mosquito repellents which were a god send (the mosquitoes are fierce). The flat doesn't have air con though so bear this in mind if you struggle with the heat - Italy was scorching while we were there. The flat is in a great location, easy walking distance to everything you could want to see and a five minute stroll from the Duomo - which you get a spectacular view of from the flat. During our stay Carla was very caring and regularly messaged us to make sure everything was ok and to our liking. Overall, Carla was a fab host and we highly recommend her! Not to mention that after we had left, I thought I had lost a ring of mine and Carla was very gracious and searched the flat for it. (It ended up being at the bottom of my rucksack). Carla is a kind and thoughtful host and we thoroughly enjoyed our stay with her!