Rafaellas place was perfectly located. Coffee in the morning was very thoughtful. Three doors to enter apartment with 3 different keys. Felt very safe but just make sure you do a test on the door that leads to the apartment. I think it needed to be turned 4 times in one direction to open, not the usual one or 2 I am used to. Bed was extremely comfortable and linens on bed were very clean. I was unaware of the amount of mosquitoes in Florence in the summer. My daughter ended up with 10-15 very bad welts because we accidentally left the window open at night. We did not experience this in Venice. Just to be aware in case mosquitoes like you...I only got a couple bites. Non of this was Rafaellas fault, and she provided repellant that was in a drawer all along that we didn't know about. One body wash/shampoo combo was provided but there was 50 SPF suncreams for your skin in the shower. I think this was put there by mistake thinking it was conditioner and not suncream as it was written in English. Noise travels a little in the living room as we are seperated by a door to Rafaellas apartment but was quite during sleeping time. No street noise.