Matteo was present to welcome us into the apartment and gave us really good tips to get around Florence. He also gave us maps and explained to us the directions to get to the main areas of the city. He also gave us information on the out of town trips that we could take. He doesn't live in the apartment so that is the only time we saw him. There was a problem in one of the bathrooms - we informed him at night. It was fixed by the time we got back in the evening next day. I would recommend this place.