We arrived at our apartment and it was exactly as advertised. It is a beautiful apartment in a great location. We were greeted warmly by a representative. He walked us through how to work the various aspects of the apartment, including the air-conditioning, washer and dryer. While the apartment was warm, we were assured that that once the air-conditioning kicked in, it would be comfortable. We put a load of laundry into the washer and then the dryer and went out for dinner. When we returned, the air-conditioning unit was completely turned off and we were not able to turn it on for the entire night. Because the apartment was so hot, the upstairs bedroom which is the top floor had hundreds of orange spiders. While I do not blame the management company for the existence of the bugs, given that the bugs were almost exclusively on the hottest level, I can only believe that the hot conditions which were created because of the lack of air-conditioning caused the bugs to gravitate there. As to the air-conditioning, apparently, it had been placed on a timer and the fans (but never the air conditioner) did not turn on until 10 AM the next morning. The clothes in the dryer were still as wet as when they were put in. The next morning, I contacted the management company and a representative arrived promptly. He quickly figured out the problem with the dryer, which was that the filter with all of the water had not been drained, thereby making it impossible for clothes to dry. The representative fixed that issue. While the dryer never was what I would consider effective, we accepted that that was just the quality of the dryer as opposed to any malfunction. Because of all of the bugs that got into the towels, we requested another full set of towels for all of us and the management company graciously provided them within a few hours. The representative confirmed that placing a timer on the air-conditioning is unacceptable.The owner came over later and claimed to have fixed the problem. While she turned off the timer, she did not fix the malfunctioning air-conditioning issue. Over the course of the next several days, the air-conditioning never worked. I was advised by the management company to hit the mode button on the remote controls, which did not exist. As a result, every night, we were forced to sleep in rooms never going lower than 24° Celsius or 75°F. Finally, on the fourth day, another representative of the management company examined the air-conditioning unit and agreed with us that it was not working. He promised to hire a technician specialized in air-conditioning. Rather than hiring a specialized technician, the management company again had the owner come over to fix the system. She was unsuccessful and admitted that the air-conditioning system was broken. Bottom line is that the management company was responsive but did not resolve all issues. If one goes in the summer, be...