The apartment was perfect for our family of 5. It's very spacious, with 3 double bedrooms and 1 single bedroom, and nicely decorated. The kitchen had everything we needed (although we didn't cook much). Adriana was easy to communicate with, and check-in with her colleague was very smooth. The apartment is located in the Oltrarno area, just outside the old city walls. The location was fine for us, as we enjoy walking, but it is worth noting if you don't. The only downside was street noise. Still, we'd stay there again if we return to Florence.