The place itself was perfect for what we were looking for. You cannot stay in a more central place in Florence. You step outside the door and are right in the city center. On top, the place itself is spacious, clean, airconditioned and offers fast wifi. Enrico was very proactive with communication and wanted to make sure that we had a great time.
The only bummer was the check-in. We had asked for early check-in a day prior to arrival which was agreed uopn. We then arrived at the agreed upon time but were asked to go a nearby restaurant to kill some time because the check-in personnel was not there yet. Not a biggy. However, we then showed up at the apartment just to be informed that the check-in personnel couldn't make it. We ended up waiting for another 40min in front of the apartment before someone showed up. Enrico and his team appologized 100 times, so all good in the end.