I was really looking forward to our stay in Florence. Francesca was really responsive and check in and check out we’re very easy. My issue with this booking was the AC. You’re restricted from accessing the remote settings and it’s set to turn off from 10:00 pm - 8:00 am. Not that it would make a difference since there’s hardly any cold air coming out from the AC unit. I did contact Francesca about the AC not cooling but her reply was an apology with a picture of the remote with the setting set on 18 Celsius blaming the heat on why it was not cooling properly. It was very frustrating getting back to the apartment after being out in the heat to try to cool off but honestly there was no different between the outside heat and the heat inside the apartment. There’s 1 window in the kitchen and we were advised to keep open for cooling but unfortunately during our stay there was a music festival at the plaza and opening the window was very noisy. Honestly I don’t know if blaming the heat on the AC not cooling was gaslighting or maybe she really hasn’t gone the apartment to check for herself that it’s not working properly. My sister was staying a couple of blocks away and her apartment was really cold compared to ours. Today I am in Rome and the apartment is a bit bigger than Francesca’s with same size of AC unit and it is night and day of a difference. I honestly think the AC unit in that apartment needs to be checked because it’s not normal for it to be that hot when the AC is on.