You would be silly not to stay at Carmen's apartment! The location is perfect, as it is directly across from the bus station that takes you to the train station near the heart of Florence, and it is also away from the hustle and bustle and noise of the city. It's not a far walk from the main attractions of the city either if you want to skip public transit. Carmen was always very quick to respond to my messages and was always extremely friendly. She allowed us to check in a little earlier than usual, which was an extremely huge help for us. What's more is that she took her time showing us around the apartment, offered us a map of the city and gave us tips on what to do for Easter in Florence and hot spots that the locals enjoy, and she even had a few amenities available to us! What impressed us most was that she offered to make dinner reservations for us EACH night of our stay, and she always checked in daily to make sure that we were doing okay. I am really so impressed with Carmen's friendliness and hospitality. She really wants her guests to enjoy their time in Florence, and she really cares for them. Not to mention that the apartment itself is wonderful! We would definitely come back in a heartbeat!