Matilde met us outside the apartment complex, gave us a tour and provided us with a map of the area highlighting nearby restaurants. She was really helpful. We contacted her a few times via email and she responded quite fast. She does not live far so, if there are any issues, she is over within five minutes. I had emailed her about how to use her washing machine and she was buzzing at the door in five minutes to demonstrate! There is construction happening in the stairs on the way to her place, which was loud in the mornings, made the hallways smell strongly of paint and made coming up and down a bit of an obstacle course. But, her place was lovely, homely and clean. She does whatever she can to make sure you are comfortable and happy with the place.