Max was great-he met us, helped us with the luggage and showed us all around the apartment. He even left us some great goodies to make us feel welcome. And on checkout, he called a cab for us to be sure we got to the airport on time. The apartment was comfortable and clean-it had everything we could have needed. The view of the Duomo from the roof deck was beautiful. The location of the apartment was great-so close to great sights, shopping and restaurants. We loved staying here while visiting Florence.