The Lost Paradise met my expectations for my 6 nights in Florence. Pictures and descriptions are accurate. Alice is a kind, thorough, knowledgeable hostess. My Norwegian flight was late and she graciously checked me in at 9:20pm. I find the apartment safe, quiet and clean. Safe because you have to go through 4 doors to get inside. The last door locks you in like a bank vault. Quiet because of 1/4-inch thick glass windows and the windows open to courtyards. I never hear anyone upstairs. I hear people next door & in the courtyards occasionally, but never after 10:30pm. There was no chemical odors from air fresheners, scented sticks or cleaning solutions (I'm sensitive to scent). The bed was firm and comfortable and the bedroom was so quiet, thus I slept well.