Paolo and Yoko by far surpassed expectation! Paolo had great communication prior to arriving and was waiting at the train station once we arrived. He helped with my bags as we walked to his apartment just 5 minutes away. Location was great right next to the main train station in Florence. Yoko was waiting in the apartment with a glass to drink very sweet and nice people. Once we unpacked Paolo offered to take us to dinner which we accepted. Dinner was fabulous he definitely knows Florence as he took us after on a little tour. The room was very clean and the bathroom was spotless as we had great hot water. He provided us with two towels each and was very polite and helpful throughout the stay. Had a great breakfast for us each morning. He even was very accommodating when we asked to stay a couple of more days. I most definitely recommend everyone to stay in Paolo and Yoko's place anytime there in Florence.