There is ABSOLUTELY nothing that I can complain about. Actually yes, the conundrum airbnb put me when I had to chose just one of the items listed under 'anything extra special'. I checked 'sparkling clean' but, believe me, 'outstanding hospitality', 'quick responses', 'local tips' or 'thoughtful touches' would have fit the bill as perfectly. I've been in Florence a good dozen times (and plan on keep going), and I have NEVER encountered a better host than Vittoria. She kept in touch before, during and after our staying; at check-in she was waiting for us and looked out the window as soon as she heard us coming up the street. But going to the gritty-nitty details:
--On the CONDITION of the apartment: it was sparkling clean, I'm serious, to-ta-lly spotless, with linens as white, soft and ironed as a 5-star hotel; modern and roomy bathrooms, both of them; soap and TP.
--On the thoughtful TOUCHES: on the dining table there were a lovely small bouquet of wildflowers and herbs (the basil had a heavenly smell) and a little basket of fruit. Both details were highly appreciated.
--On the INFORMATION provided about the apartment: excellent. She explained everything, showing it to us with no rush, and had tips and reminders posted where necessary (like to pay attention to the couple inches of different height between the shower floor and the bathroom floor, or where to deposit the trash bags for the city to pick them up) and left on the dining table clear written instructions on the wifi, supermarket and other household details.
--On the local TIPS: good suggestions, especially on eating places, and considering that one on her list was already a favorite of mine ("la volpe e l'uva", just down the street from the apartment) I trusted her other recommendations and went to dinner to Palazzo Tempi, just around the corner, and now it's also on my list of 'must' restaurants for next time.
This apartment it's a minute walk to the Arno and 2 minutes to Ponte Vecchio. You'll sleep in total silence, I swear, no cafeterias around opening up too early or bares closing down too late. Also it's perfectly suited for long-term staying.
Enjoy!