Split level apartment about two minutes walking from the Duomo. The view of the Campanile from the apartment is amazing and was a great thing to wake up and see. However, you can clearly hear the bells in the morning. So a bit of a trade-off. It is a small apartment (and very small bathroom) but that's the price of staying close to the Duomo for a very reasonable price. There are a lot of steps to get up to the apartment but honestly you can't beat the central location, no more than 10-15 minutes walking to get to any of the major sights. The washer worked great for us, no dryer, but we knew that going in so no issue there. Air conditioner wasn't too powerful but it worked well enough to keep the sleeping area at a comfortable temperature in the 100F heat we had in Florence. Did not cool the entire apartment though. Apartment was clean and had no communication issues with Alessandra. Everything was covered well in the check-in process. Definitely a good apartment for couples. We enjoyed our stay here.