Emanuela was waiting for us outside of the apartment when we arrived. She helped bring our luggage inside and gave us a tour of the apartment. It's beautiful! Emanuela was the most gracious and professional of the hosts we experienced at 3 AirBNB apartments during our Italy vacation. Her home was the prettiest and cleanest apartment we stayed in with the best toiletries, towels, etc. She made reservations for us at one of her favorite restaurants for the night of our arrival. She made another dinner reservation for us when we were together and also reserved a taxi for us on our departure date. After our meeting, she went out of town for her vacation and continued to stay in touch with us during our time in Florence confirming our dinner reservations, taxi, etc. Emanuela has a resource book that she created with her favorite restaurants, sites in Florence, and other resources that we found to be very useful. All in all her warmth, knowledge, experience and beautiful apartment added so much to our visit to Florence. We hope to return to her home in the future and will recommend to our friends that they stay there when visiting Florence.