Paolo has been really responsive from the start. He has been very helpful as well! Me and my partner needed to stay another day last minute - and he was very accommodating to that. The location is absolutely brilliant!!! Only a 2-3 min walk to Plazzo Vecchio, Uffizi Gallery & Loggia dei Lanzi. Loads of restaurants and shopping areas as well. We were also able to walk down to Ponte Vecchio to see the the sunset. There is also a laundromat just across the bridge, easy access when you want to wash your clothes. Would 100% come back again!! Thank you so much Paolo! 😊