We couldn't have imagined a better place to stay for our visit to Florence. The place was perfectly suited for our family of four (myself and my husband, and my parents, who are in their late 60s). We had a bit of a hiccup upon check in, which appears to have been an error with the AirBnB system not with the host (still waiting to resolve this issue with AirBnB). The self-check in system seemed to be a breeze...until we arrived and there was no key awaiting us in the lockbox. We had to go down the street to a wifi cafe in order to get our phones to work so we could contact the host and AirBnB. After many attempts, we were unable to reach anyone at AirBnB and after about an hour we reached our host - who was instantly apologetic that the system "hadn't made her aware of our reservation." Luckily the place was still available! Her husband rushed over to get the place cleaned and ready for us (so we did have to drop our bags and go out into the city for a couple hours to kill the time. Admittedly after a long day of travel in the HOT late-July summer - and me being 5 months pregnant - this was far less than ideal. But "things happen" and both Cristiana and her husband were beyond kind and apologetic for our troubles. They both went out of their way to ensure our stay from then on out was as pleasant and comfortable as possible. I would absolutely recommend this as your stay in Florence. Maybe just shoot them a personal message a day before check in to ensure no more system mishaps. :)