Our host was very responsive to us in advance of arrival, and met us to show us around the place and give us tips about Florence. The listing was exactly as pictured - a very cute, homey space. We particularly enjoyed the roof deck. Walking distance to a ton of restaurants, shops, and sights. As other reviewers have mentioned, I wouldn't recommend this to anyone who is daunted my the thought of a lot of stairs or is prone to falling - there are a lot of stairs to get into the unit, and they are fairly steep so you have to be careful. That said, I'd highly recommend to anyone who isn't bothered by that!