Giovanna is such a friendly, kind and welcoming lady! We really enjoyed our time staying in her beautiful apartment which is located in a perfect spot for exploring Florence. The room and apartment were comfortable and extremely clean, we felt very relaxed and at home. We stayed at a particularly hot time and Giovanna had provided a fan which was welcomed! There was plenty provided for breakfast and Giovanna went out of her way to ensure we were happy. Although Giovanna doesn't speak a lot of English, we were able to communicate effectively with gesture and Google translate!! We would certainly recommend staying with Giovanna. We didn't want to leave and would stay again if we were to visit Florence again in the future! Thanks Giovanna!!