We were met by Roberto, Jacobo's father, when we first arrived at the palazzo entrance. My wife and I found Roberto to be quite entertaining and full of fascinating stories about the Pandolfini family history and the history of the place where we stayed. The location was ideal for us because it was walking distance from all that we wanted to see in Florence. Because we spent most of our time sightseeing, we didn't spend much time in the room and so it served our purposes well. The experience of having access to such a historical building was absolutely unique.