When you arrive in a location and you can't speak the language and you have a major issue to contend with, you need someone like Marina. We arrived at Marina's beautiful apartment after a train ride from Napoli to Firenze and left our phone on the train, we all know how reliant we are on our phones these days, it has all your contacts and in this instance all our photos from a week in Rome and a week in Sorrento. Only to realise once we were outside the apartment and had to call Marina who was inside. Marina was amazing, as soon as we explained what had happened she was on the phone to the train company, then to someone to check when the police station closed, because we had to report the loss. After showing us around the apartment she then went to the train station to report the loss and check if it had been handed in. We were so appreciative. Marina also pointed us in the direction of the nearest Apple store where we replaced the phone, then went to the police station to report the loss. Marina's apartment is a stones throw from the Basilica Santa Croce one of the most impressive monuments in Firenze, and walking distance to the Duomo, Pitti Palace and Boboli Gardens and Palazzo and Ponte Vecchio, so perfectly located. There is an amazing restaurant not 5 metres from the front door, Il Vivandiere. If you don't eat anywhere else in Firenze you MUST eat here. We ate 2 nights at Il Vivandiere, the food, service, wines and ambience at this point in our Italian adventure was the best we have experienced, and the cost was ridiculously reasonable compared to everywhere else we had eaten. I would give Marina's apartment a 10 out of 10. Thank you Marina we thoroughly enjoyed our stay and hope some day we will return. Andrew and Larry from Melbourne Australia. Ciao.