Michele was very attentive and responsive, and his place was beautiful and immaculately clean. He met us at the time we agreed upon at the apartment, and showed us everything we needed to know. He even went out of his way to prepare a list of restaurants and enotecas visited by Italians (not tourists) in Florence and he included a map for finding them. We visited many of the places on his list, and were so glad we did! We had the best pizza and wine of our entire Italy trip while in Florence based on Michele's recommendations!! The apartment is clean and has everything you need. There is not much kitchen space, but we weren't cooking meals at home so that was not a problem. He provided tea, which was perfect for waking up in the morning. The shower was small, but manageable and the water was hot (just make sure you don't accidentally turn off the hot water heater switch!). All in all, a great stay at a wonderful apartment. Thanks Michele!