Luciano was great! We had a lot luggage since we were stopping in Italy before we return to our study abroad and Luciano help carry all out luggage up the stairs! There are a lot of stairs and no elevator. This was a huge problem for my friends and I since we are in our twenties and fairly fit but if you have mobility issues or any medical issues that would prevent you from going up 6 ish flights of stairs maybe this isn’t the place for you. The location was excellent! Really doesn’t get better or more central. 10/10 would recommend. If I visit Florence again in the future I would definitely stay here again!