Frederico met us to let us into the apartment very quickly after letting Elena know of our arrival. He toured us around the apartment showing us how to use various appliances, answering questions about museums and giving tips on where to eat. They even have a lovely binder with information about nightlife, museums, restaurants and even emergency numbers. There was also a bottle of wine and a breakfast snack. So thoughtful! Best of all, the bed was SO COMFY! It made the 4 flights of stars a distant memory as we drifted off to sleep. Perfect. Great location too, near the Duomo and across the street from a grocery store. If I ever get the chance to return to Florence I would gladly stay here again. Perhaps I would pack more lightly.