Ascanio was very helpful getting set up as well as fixing glitches quickly. He even provided a list of restaurants that he recommended and checked in with us throughout our stay if we needed assistance with anything. The apartment was nice with all the basic amenities that you need. The bed was very comfortable and it is a true big bed (not two squished together). The location was superb! It was about a 15 minute stroll to reach the main tourist attractions but also could find lots of local gems on the Oltrarno. It was a great stay for the first leg of our trip. Grazie Ascanio e Firenze.