The apartment was beautiful! Very modern. Micol responded very well for the most part. We had trouble controlling the AC due to the batteries being out on the remote and had to sleep with the AC on 79 (which was very hot considering the bed is in a loft and heat rises) But we received a response the next morning and were able to fix the problem. Overall we loved the apartment and even wished we could have stayed another day. Check-in was easy and the walk to Piazza Della Repubblica, the Duomo, and night life was not too far of a walk! We would definitely stay there again!!