The unit was very spacious, clean, and had all of the amenities that we wanted (including a washer and drying rack). The location was great for both walking to many things as well as public transportation right outside of the door. The balcony was beautiful as well. When we arrived for check-in, the person we had been communicating with the whole time had a last minute issue come up to where they could not be the ones to meet us, but had an associate on their way to help get us checked in, so that was great. They told us that their English was not the best, but it ended up being good enough to run us through the check in fairly effortlessly and they were very nice. Also, there is a parking spot, but be warned it is very tiny. We had rented a Fiat 500, and the unit was small enough to where we could not close the door to it after we pulled in. I am 5'9", 170 lbs. with an athletic build and even after pulling into it where the passenger side is hugging the wall, I had barely enough room to open the door wide enough for me to squeeze out. It was actually much easier to climb in through the trunk door than the driver side door (which my wife got a humorous video of this happening).
The only issue we had was when it came to get out of the garage. Apparently we needed a key to open the doors (being from the States, we are used to automatic doors in parking garages). We learned this when trying to leave and the doors did not open. We let our main contact know the issue and were told that they could not meet us, the person who checked us in was not in Florence, that the building's owner was at work, and the person coming to clean the unit would not be there for quite a while. We lucked out when another resident of the building came down and we asked her to let us out, which she did. We were told that this is the only time this has ever happened and that the person who checked us in always tells people that they will need keys to leave to garage. It was a little frustrating because when we asked during check in what each of the keys on the keyring were for, we were told that we would need two keys, one to get into the building and one to get into the unit, and that the rest were duplicates. We chalked it up to a last minute coverage so the person may not have been as prepared for this as normal, and something possibly being lost in translation/communication. Our only recommendation to the Host(s) would be to definitely make sure that everyone who is using the parking spot knows that a key is needed to get in and out of the garage, and that anyone planning on using the garage should verify if their vehicle will fit before trying to get in. We would absolutely stay at this AirBnB again and would still rate it as 5 stars.