Pamela made us feel totally welcome before we ever set foot in the apartment. And what an apartment! The building goes back to the 1200's, but the apartment is modern--it even has a dish washer! The bed was super comfortable. The living room was spacious, as was the bathroom. It was an apartment you'd love to live in. And it's just 4 blocks from the Duomo or the Palazzo Vecchio, right in the thick of things--we were there a week and didn't use a taxi once. Next vacation we will contact Pamela first, to see when her apartment is available.