The apartment is in a great location for exploring Florence and was clean and fully functional. Midweek it was fairly quiet except for the odd motorbike outside the window driving past. However it was very loud on the Saturday night with noise from people drinking in the street until around 3/4am which did keep us awake. In regard to check in, I had advised in advance my sister would be there first and passed on her number so she could let them know when she was close by incase her train was delayed. This was agreed in advance and not an issue. However, when my sister arrived the lady insisted she showed her my passport, which obviously she didn’t have with her, and refused to let her in without it. Thankfully my flight hadn’t yet taken off so I was able to quickly send a photo of the passport which was then accepted. This stressful situation should not have needed to happen, as we had made it clear far in advance I would not be there for Check in and it would instead be my sister. Secondly when entering the apartment my sister asked the lady where the bedding was for the sofa bed which is included on the listing. She was told because we hadn’t specifically mentioned wanting to use the sofa bed in advance, it wasn’t there and they weren’t able to provide it. No where on the listing does it say the sofa bed needs to be requested in advance. And we were never asked by the host if we needed it. It wasn’t the end of the world and we were still able to enjoy our trip but again I feel like this could have been avoided with slightly better planning.