The directions were not clear because N was not included in the directions and I had to call twice for clarification. Monicka was wonderful! She was helpful in suggesting restaurants and making sure we were all taken care of on our tours and anything else we needed. The loft apartment was clean and the washer/dryer was very helpful for our trip. The building was quiet except for one night when a neighbor decided to blast their opera music. My husband had problems sleeping because of the low bed and one pillow. I ended up with a terrible pain my shoulder because the pillows were so flat and I am a side sleeper. I would suggest providing two extra pillows and a second set of towels. We were able to wash the towels, but couldn't do too much about the pillows. I would also suggest providing the guests with two sets of keys for guests to do different things if they liked. Overall, not a bad experience but small touches would make it better.