Marta and Yeh were SPLENDID! Best hosts I've had with Airbnb, hands down. The map and recommendations they gave were worthy of payment. Spot on! They even made reservations for me for a place to eat dinner! Their eagerness to accommodate and help is something I will never forget. They provided me with a towel, let me leave my luggage a few extra hours, and allowed me to use their washer (helped me with drying issues at the shop nearby). They even gave me Chinese medicine for a big cut I had on my arm from falling. The room is very quiet. There was a couple of times when I could hear a lady upstairs in what seemed to be heels but that's no biggie because it wasn't for forever. The bed was comfortable. There was an elevator which was nice! The LOCATION was perfect!!! I switched airbnb locations (near SMN) during my stay (because this one was booked and I decided to stay longer after the fact) in Florence and this location totally was so much better. Florence is very walkable and I rented a bike in front of SMN and that really helped me explore more in less time. Their quick replies and responsiveness was superb.