Soraya was wonderful - she was waiting for us at the agreed upon time, she let us know how things worked before leaving us, she left some small snacks, water, and wine for us in the room, and she was responsive to texts during our stay (within half an hour, usually less). She left some restaurant recommendations for us, and we had let her know in advance that we would need to do some laundry, so she had also left us the address of a nearby laundromat.

The suite is fantastic. It's in an awesome location, and it's private and comfortable (in addition to being completely new). It's very spacious and the air conditioning works great. The only thing we had issues with was the internet - it would go in and out frequently, and sometimes for extended periods of time. But it was clear Soraya was doing what she could to make it work. If I come back to Florence, I can't imagine staying somewhere else! If you're a light sleeper, bring earplugs: you can hear things out in the hall, and you're on the main drag to Ponte Vecchio so the foot traffic starts early. It's clear that these suites are somehow connected to the restaurant business downstairs, so this is really more like staying in a hotel without a front desk or housekeeping. Which, for us, was fantastic.