We had a little trouble connecting upon our arrival to Florence due to our cell phone service, however, once we got in touch with Conte he was very accommodating. The room was still being cleaned but we didn't have to wait too long. He responded to all of our questions and got some heat going for us even though it was technically not time for it to be turned on. We did have to request a few basic amenities and they were provided immediately. The room was really, really nice and met our expectations.