When we arrived to the Airbnb, everything seemed fine. We were greeted, checked in, and given the keys. The individual who let us in assured us that the soaking wet towel in front of the refrigerator was because they "had just cleaned it." There was also a HORRIBLE smell coming from within the apartment that smelled like raw sewage – something we later discovered the source to, but we were told that's normal when it rains.
It wasn’t until the next day that we realized there were no basics in the Airbnb: the host had left 2 rolls of toilet paper and half a roll of paper towels. We were staying there for 3 weeks and there was no hand soap, dish soap, sponges, dishwasher detergent, laundry detergent, body wash, shampoo, or conditioner. When we reached out to the host, they said it's our responsibility to purchase these things. The individual who let us in did bring us an extra 2 rolls of toilet paper after we reached out.
How clean can the "CleanBnB Team" be if there's no soap in the entire unit?
The Airbnb was in an excellent location, but there was no soundproofing and the windows were terrible. Wind and cold seeped through and the place was very drafty during the day and unbearably noisy at night. You could clearly hear conversations happening on the street, four floors up and in the back of the unit.
We had issues with raw sewage leaking up from the bottom of the toilet, which we brought to the attention of the owner. We assume someone let themselves in to try and fix it while we were out, but we never heard back from the owner regarding this problem.
To top it off, we had purchased €300 worth of groceries in anticipation of cooking for Christmas Eve, Christmas Day, and Santo Stefano only to find the refrigerator had failed overnight. We lost all this food and all that money. The refrigerator was functioning fine up until this point, and when we went back through the reviews of the Airbnb, we saw this was a problem that had gone unfixed. The host did not respond to any of our messages regarding the broken refrigerator. The towel underneath the leaking fridge when we checked in should have been a red flag.
My wife and I have travelled all over the world and we consider ourselves pretty easy going – but this was too much. For the price of the Airbnb, the horrible sewage smell that persisted all three weeks, and by the time our Christmas was ruined because of the faulty refrigerator, we had definitely had enough. Stay far, far away from this listing and any other listings from this host.