Our experience was very positive from the beginning to the end. Minutes after we booked online, it was confirmed, and shortly after that received a detailed email from Anna greeting us and giving information regarding the different tourist attractions Florence has to offer. Anna was sick on our check in time but she sent her husband and daughter to greet us. We came 3 hours before check in time and they let us store our luggages in the apartment at no extra charge. The place was spacious, and clean and each bedroom had real air conditioning with remote control. Our 2 young teenagers and tweenager really enjoyed the one bedroom with 3 single beds and bathroom as it gave them their own private space. Location was superb; train station, restaurants, cafes, museums all within short walking distance. It was our home away from home. Thank you to our host for helping to make our stay in Florence smooth all the way.