Elisabetta is both gracious and charming. Her partner was equally delightful as well. He carried our heavy bags into the apartment on arrival and back out on departure. Elisabetta's very spacious apartment is very good value. Everything we needed was there. From the coffee, kitchen appliances etc. to the quality bed and supplied linen everything was first class.. Much better than a hotel. It is also very well located. All the fine attractions Florence has to offer are only a short walk from the apartment. We thoroughly recommend this excellent apartment to anyone who is visiting Florence. Barry and Heidi.