The apartment is beautiful! Clean towels, no toiletries. Hot water and a washer. Leading up to the stay and during the stay Bitte was always available through Airbnb messaging. Her parents met us at the Airbnb to let us in and show us what to do and what not to do. Bitte's father was very helpful with our luggage. We arrived to the apartment via taxi from the train station as fast as we could and we were about 10 min late. Leaving the parents only 20 min to explain to us about the house and transportation. The dad was SUPER helpful and very nice. The mother had lots of information to tell us including "you break it, you pay for it". It almost felt like they wanted it to seem like there was no one staying there. Some other do's and don'ts that were said by the mother were "don't lean your luggage against the wall, we just painted, turn off all appliances when you leave, turn off lights when you leave a room, close all windows when you leave, and turn off the air when you leave". It was hard to feel comfortable in a place with so many rules. To stay in the apartment there is a E40,00 cleaning fee, yet we had to do had some of the cleaning ourselves; remove all the sheets from the beds, collect all the towels, bring towels and sheets downstairs & leave in front of the washer, collect trash from every room, take trash out to the curb behind the building, run the dishwasher, remove everything from the frig, etc. Transportation wise: there is a bus stop almost right in front of the apartment but, the bus system is not the easiest to figure out. I am an experienced traveler and I always rely on public transportation. In order to get back to the apartment, the bus stop is in completely different area than where you were dropped off. It would have been great if the bus system could have been explained better to me but it was rushed when we arrived. The father did the best he could and we appreciated that. The wifi works most of the time downstairs but not in every room upstairs which can be frustrating. So there was no laying on your bed watching Netflix on your iPad, or doing anything that needed internet. There is air conditioning in ONE bedroom upstairs and fans in the other rooms. It is VERY hot in Florence in July and August so if you're okay with being hot while sleeping then it shouldn't be a problem. The day we left, the parents met us at the apartment and arrived 5 minutes before the scheduled time of 9:30am (they are extremely punctual). The second the mother got inside she started looking around, inspecting how we left the apartment. She also started doing a load of laundry while we were still getting ready. She asked us "did everything go...