Stefano is an accommodating host. The property is clean and pictures are accurate. He responded quickly to questions. We did not contact Stefano during our stay as his property provided all we needed and all information about the property and surrounding area was addressed during check-in. We were able to check in early and was greeted at the door. The location is perfect: the centre of Florence. Stefano provided a bottle of wine upon our arrival along with crackers. The kitchen is well equipped if you chose to cook. We appreciated that there was a washer/dryer unit in the apartment.