Luca was easy to communicate with. The apartment was very clean. We knew the location would be noisy and the upper bedroom did not have a bathroom on it's floor. The location near the Uffizi Gallery was the important feature for us along with the elevator. This apartment is spacious, beautiful and well appointed. It has nicer art work than most hotels or BnB's..very pleasant. . The view from the top terrace is lovely. The kitchen was extremely well equipped . The appliances all worked easily and there were plenty of dishes so one could use the dishwasher. The shower was great! Luca provided information for driving into Florence and the closest parking garage, again essential information for our needs. The apartment is airy and light, has a balcony off the kitchen as well as the view terrace. There was plenty of room for the 3 of us to have our own space and relax in between activities.