Mauro and chiara was the best host i had met. He was so friendly and willing to help us when needed.I just ask him about the heater and after 5 mins, he was just around the apartment to sort it out. He also gave us a good care and guide us very carefully to explore Florence. Moreover, the room was so awesome. Everything was clean and tidy and tgecapartment itself wad fully furnished. U just need to take off your backpack and lie on the comfortable beds. The location was 10/10, it was easy and close to walk to almost attractive places. When we checked out, mauro came to say goodbye to us properly and take us to the right bus stop and wait with us till the bus came to make sure we was on right track. Thank to mauro and i highly recommend this apartment to everyone.