The place looks like the same as the picture it shows, We were 4 ( 2 couples) and we don't have any problem at all. The location is superb close to the Firenze train station you can take a bus or taxi. I rem paying 15 bucks with luggage from the Train station and around 25 from the place to airport. It's close to a cafe the has good pastries and coffee and also close to drug store and a flea market where it opens in the morning. It's also close to a taxi stand and a mini grocery. It's very convenient. Anna has a laundry so we manage to wash our clothes and everything you need is there. The washroom is good to. The place is really clean and feel safe. There is just a little hassle on contacting Ana cause i try to mesage her if we can booked early, but when you call her cellphone she respond right away, She just doesn't speak fluently english but she did communicate well in writing. Her mom is also nice and she try her best to communicate as much as she can.