We were thankful Emanuele met us because our GPS told us we arrived but it didn’t seem we had but Emanuele found us less than a minute staring at our phone. He was really nice and gave us tips. Flat is just like the pictures. Beautiful and simple! The only reason I gave it four stars is because the air conditioner is right above your head while in bed so when you’re use to sleeping in silence it’s quite loud. Located perfectly in the center of Florence!