We stayed at "Residence Martin" in Florence and had a great experience. Veronica and Nycolas live upstairs from the rental apartment so they are very accessible. Veronica met us and was so helpful and welcoming! The apartment has 3 or so bedrooms, two bathrooms with showers, and a common area, kitchen and terrace. It was a clean, safe and comfortable place to stay. The location is great too, just a few blocks and easy walk from the train station and to some of Florences main tourist sites. I'd stay there again!