Chiara was a wonderful host and greeted us warmly upon a fairly late arrival. She communicated a few days before our arrival to make sure that I had her cell number and showed us all of the details of the apartment when we arrived. Throughout our four days, I have several questions, which I would text her and to which she responded very quickly. We even had one in our group who got very sick and she asked if there was anything she could do. The apartment itself is VERY cute and exactly as shown on the site. The fact that it has a lift (very small of course) was a bonus, as many do not. The only thing that could have been better is the water pressure, but the apartment is in an old building and even that is to be expected. If water is running upstairs, it cannot be run downstairs. So, no washing a load of dishes or laundry and taking a shower and two people cannot shower at the same time. This was not a big enough deal to negatively impact our stay and actually, for us, is part of a happy/fun memory. Since we arrived late, we had no idea just what an amazing area we were staying until the next morning. There are restaurants and shopping ALL around, an outdoor market around the corner, a tour company down the street, grocery store and pharmacy, and walking distance to all of the center city sites. And by walking, I mean 5-10 minutes for many.