Luca hired someone to let me into the apartment, but then he never gave that person my travel or contact information or forwarded my email, the original person hired was out of town and had someone else come to the apartment and then charged me an extra 25$ because I arrived after 8 pm. I ended up waiting in the street for about 2 hours. Luca had explained the charge ahead of time, and I would haven't booked if this fee was clear ahead of time but it was a 50% charge to cancel the reservation. So I had no power but to pay this extortion fee. I contacted Airbnb and there was no recourse- it would have been very complex and not guaranteed I would get my money back. Other than the extortion, waiting for two hours in the street and that he did not answer his phone at this time, the place was clean and cute and very centrally located. I would have loved it if not for the issue.