Our stay with Paola was one of the nicest we have had on AB&B. Her instructions on how to get to her house were spot on. She was very welcoming both on the phone and in person. Her house was really inviting. In fact the windows in the rooms were 10 feet tall making the rooms bright and inviting. Our bedroom was very clean and warm and considering the weather outside was so bitter and dark the inside warmth and illumination was welcoming. The kitchen and bathroom were also spotless, which meant a lot to us, because we really appreciate a clean bathroom. Paola was gracious and available. She really loves her city and helped us plan our stay in Florence by suggesting places to go, new exhibits to see and she even helped us get museum reservations. Our stay was made so much nicer because Paola was our enthusiastic, fun and generous hostess. She really cared about our comfort in her home, as well as our tourist experience in the city. Over all our stay with her in Florence was the best