Bernardo and Moira were responsive communicators, always available to take our questions. We also really appreciated the amenities like soap, shampoo and conditioner, and coffee, as our luggage was late to arrive to Florence and we had nothing but our carry on items. I can’t say enough good about the location; it is outstanding, right in the historical center of Firenze. The apartment is charming, clean, and thoughtfully decorated. The hosts even gave us some history about the space. Our hosts went up and beyond and we only wish we could have stayed longer. Thank you for everything.