I booked Diana's place for my parents during their 2-day stay in Florence. Since it was their first time there, I wanted them to stay near the major attractions. They were very happy that the place they stayed at was steps away from the things they wanted to see and experience. They also mentioned that Diana's place was clean and comfortable. The only issue they ran into was the gas going out on one of the mornings, and they could not reach Diana until hours later. They had already taken cold showers but then figured it out themselves eventually. Diana apologized and told them that her phone was off. This is probably just one of the things that can happen, and while my parents were upset in the moment they eventually understood. I am aware that Diana's place is run by the tour company in Florence, so this may contribute to the lack of quick communication.