Gaia was a good communicator, making it easy to text on WhatsApp prior to arrival. She was also flexible allowing a late check out, which made things very easy for us since we were talking an evening train from Florence.
The apartment is exactly as shown and the beds are very comfortable! The only downside is that the apartment is on the second floor and you can sometimes hear noise from the plaza. I wouldn't trade the location because of a little noise, however. The location was excellent, right on the Piazza della Signoria. We walked everywhere from here and were close to lots of restaurants and sightseeing. I really enjoyed staying here and would recommend it to anyone!