Brittany was extremely friendly and helpful. Upon arrival she gave us a tour of the place with helpful instructions. She left us a bottle of wine and a list of tons of local restaurants and attractions. The place is spacious and clean and the bed was very comfortable. Fantastic location, we arrived by train and only had to walk 10 minutes past the leather markets. 10 minutes or less walking to all the major attractions including the duomo and statue of David. Would recommend to anyone staying in Florence.