Cristiana was very welcoming and helpful in getting us started on our Florence adventure! This is definitely the place to stay. It is in the perfect location to see all the sights and then return home to a relaxing evening on the Arno. This was our first airbnb experience and I was blown away. I will be staying here again someday! Cristiana is very quick to respond to messages and questions and is very reassuring to work with. Two thumbs way up!