Communication was excellent and clear. We had a hiccup where the lights to the main buulding weren't working, so the stairway and elevator were dark, but the lights were fixed by the next day. Since we arrived on Sunday, there was a €40 fee, and we were able to pay it at the end of trip since we didn't have enough € on us when we checked in. We enjoyed the rooftop space very much -- it was a wonderful atmosphere and view-- and the location was perfect for going everywhere we wanted in Florence. It is a quick 12 minute walk from the train station, and most attractions and food are within a 10‐minute walk. The AirBnB is exactly as described and pictured. Thank you!