Chiara was very flexible with us regarding our arrival time, which changed at the last minute. The apartment is beautiful, modern and comfortable, with a balcony that gets the sun all day - though there is too much to do in Florence to stay on the balcony! I would recommend this apartment for a couple, or two friends who don't mind sharing a (very comfortable!) bed. You can get a bus into town but we walked as it was lovely weather and only takes about 20 minutes.