We used almost 10 B&Bd in whole Italy and this time is the most uncomfortable stay. We have to follow Carla's strict rule like shower before 11pm and no use of fridge and living room. We got "attention notice" every morning but we are not sure why and also she can not speak english at all. We requested 1 more towel because of 4day stays but it was rejected. Frankly speaking, memory in Firenze was very bad compared to other cities.