We got to Florence early but couldn't get into the unit even though it had been ready as we stood in the street for over an hour well over an hour. Elena met us at the Apartment. There we found a bottle of chianti which was a nice touch. The location is very close to the piazza which was great, however at night there was a lot of street noise. Rowdy people, street cleaners etc (until 3am). The living area is very spacious and nicely appointed. The bedrooms were very tight and too small to open suitcases in the room. The bathroom is also very small particularly the shower. We aren't big people (max 160lbs and it was very tight) Overall the host and location were great.