Claudia was an excellent host. This was our first trip to Europe. We made the mistake of being completely dependent on wifi. Therefore we had no way of contacting Claudia that we were two hours late. Claudia stayed at the room and waited for us. She was very nice and not upset with us. She took the time show us around, give us a map and customize it for us based on our interests.
The room itself is amazing. Very modern. The air conditioning works very well. Ample closet space. Forgot your book? They have plenty!
We did not meet Elisabetta in person (due to our late arrival), but she was very helpful via email in the months leading up to our trip.
I recommend this location to anyone traveling to Florence.