We were very pleased with our stay at crystal suite. The host communicated well both before and during our stay. The apartment was large and lovely. We are a group of three, so it's much nicer than if we had stayed in a hotel. It was close to the train station, which made it easy to get around as well, Her apartment had everything we could need- towels, blow dryer, iron, fan, washer/dryer etc. A note to Americans- first floor in Europe is actually the first floor ABOVE the ground floor. That being said, be prepared to carry your suitcases up two flights of stairs, which is not terrible. Otherwise, we would definitely recommend this place to others and stay here again when in Florence.