David was very accommodating and made sure someone was there to greet us. He left us a wonderful bottle of wine and there were guides and business cards to help us choose places to eat. The apartment was clean and pleasant, although the ceiling for the loft bedroom is a bit low if you are taller than 5'5". Also, while the neighborhood is great, the street noise from the square and from motorcycles is pretty constant until about 3am. Not a problem if you are out and about or fall asleep easily, but it did make sleeping well a challenge for us. Overall it was a good stay. We loved being in such a pleasant and lively neighborhood and so close to all the major attractions of Florence.