I’m very disappointed after our much loved visit to Florence, we were not allowed to check in until very late, we had to pay extra for storage for luggage. miscommunication with host, a very rushed entering and welcome. The place didn’t feel homely at all. No hand towel in bathroom or milk in fridge (or anything at all). Felt like an abandoned building with no love. All the locks were very old and difficult and need changing. Beautiful area, place very clean expect for bathroom.