The apartment is located in a great part of Florence. It's an easy walk to all of the major sites. The apartment is of a good size with a nice bathroom and large kitchen. There is a market just down the street as well as numerous bars and restaurants. Lucca checked us in and was super friendly and helpful and gave some good recommendations.
We did have a problem when we were there. Our first night staying there we discovered that the dishwasher still had dishes in it. And to our surprise, when we went to put them away the dishes had mold on them. We immediately contacted Tommaso. He apologized and his cousin Lorenzo was over at the apartment within 15 minutes to start the dishwasher, apologize for the situation and give us advice. After the dishwasher ran, the dishes were still moldy, so we again contacted Tommaso and the very next morning someone came over to clean everything up.
I wish we hadn't had the issue with the kitchen, but to their credit, Tommaso and crew did an awesome job about communicating with us about the situation and resolving it very quickly for us. Other than that, we had no complaints and had a wonderful stay.