Francesca's flat is a good flat for 2/3 people, fairly comfortable and in a central part of Florence. We rented it for a month and had a few problems. The hot water system is very erratic, we managed to get a hot shower about every 3 days. Rosa tried to help but it is hopeless. When you have a shower, the bathroom floods badly and takes ages to drain. This also makes the floor very slippery. Finally when we left, Rosa, who doesn't speak English, was angry with us for not scrubbing out the whole apartment. In fact she was wrong as we had paid an approx. 37 Euro cleaning fee and left the place clean and tidy. Her bad attitude was unreasonable and left a bad taste. Francesca is very slow at responding to emails and sometimes doesn't reply at all.