Samuel met us at the door and was very friendly. He took us to the lift so that we could more easily get checked in. The lift took us right up to the balcony of the apartment! Check in was very easy and Samuel was extremely helpful with pointing out the best places to go in the area for meals and pointing out different landmarks.
The location is phenomenal! You couldn't pick a better spot in Florence. It was within easy walking distance of everything.
The only negative about the experience was that the only rooms in the apartment that have air-conditioning are the two bedrooms. They were very comfortable, but the rest of the apartment was really warm. That said, we were also there in the hottest time of the year. It was 94° outside.
Honestly, it didn't really affect us that much because we were not in the room but to sleep anyway.
Overall, our experience in Florence, our experience with Samuel, and our experience at the apartment was wonderful!