Matteo went above and beyond to provide a wonderful stay. Little details like Nespresso pods, bottled water, shampoo/soap and a bottle of champagne as a gift made our stay absolutely perfect. You cannot beat the location - we had a rooftop patio that appeared to be the highest point in Florence. I could not imagine a better host/room - we hit the jackpot. The room has dumb waiter system to bring luggage up the flights of steps. You can’t go wrong picking this unit for your next stay in Florence.