The communication was not good from the hosts. We sent several messages confirming our arrival time and no one ever responded. When we arrived, the code we were given to enter the building did not work and we had to wait for someone to come let us in. They knew the code was not working and did not let us know in advance. The first night, we realized there was no hot water in the apartment and we sent several messages to the host and called them to ask for help but we never heard back from anyone. Aside from that, it is a nice apartment and an absolutely amazing location.