Our experience with Riccardo was good. We booked his apartment at the very last minute like the day of our stay. He met us, and we followed him to the apartment. The location is excellent, you are with in walking distance of almost all of the beautiful attractions in Florence. The apartment is average, the couches are dirty we did not want to sit on them. The is very little natural light in the apartment and not many lamps. If you are just looking for a good location this is the place for you.