Unfortunalty we were not met by any of the staff and were sent (via text) to a hotel around the corner to pick up the keys.. it was quite complicated and very inapropriate with our arrival via taxi and with bags etc! The apartment is in the centre, this was the only part that made the stay nice.
This is a very old and very dark apartment (not like the photo) and seems like it had not been cleaned for quite some time, flowers are plastic and all linen and twoels are old and musty. The host always seemed to have a problem responding to our calls and messages. We had an issue with the TV and this took about 8 telephone calls to get fixed. No, this as not the apartment we were looking to rent in Firenze, what a shame!