Eva delegates to Emma, who never answers and sends a part-time girl to open the apartment. Communication and check in were a disaster, no info prior to the arrival, then we stood over an hour in front of the building not knowing how to get in or whom else to contact. Check out the same.
The place itself is fairly taken care of, some things do not work but it’s clean. Noise during the day & night is incredible, we recommend ear plugs.
For the price it’s ok, Florence is an expensive city, but under other circumstances we wouldn’t recommend it. (We = Two couples staying for three nights.)