The apartment is on the 4th floor, but if you include the mezzanine level, you actually walk up five flights of narrow stairs. This is not the place for anyone with mobility issues or loads of luggage. On the plus side, the place was clean and the perfect size for two people. The bed was very comfortable and we slept well despite the occasional sounds from the street below. Perfect location close to Santa Croce and everything you need or want to see is within walking distance. If arriving by train, you can walk from Santa Maria Novella station if you don't have much luggage. If you're lugging a huge suitcase on wheels, the cobblestones will probably do some damage. The cost of a taxi will vary depending on the time of day due to traffic and tourists clogging the streets. We paid 15 euros at around 2 pm. It took ages for what is just a few kilometres as the crow flies. There is a washing machine in the apartment, but no dryer - however, there is a laundromat a few minutes' walk on via Benci where you can dry a wash load for 3.50 euros. There are lots of cafes and restaurants nearby. All in all, a very nice place in an excellent location. Communication with Guido was excellent - very prompt. Mr Lombardi - the elderly gent who gave us the keys - was very pleasant.