LOCATION 8/10: 5 minutes walk to Duomo, market, most sites but it's located in a street in front of garbage bins. we felt safe but it didn't look good. but close to everywhere we wanted to go.
ACCOMODATIONS 4/10: Enough space for 6 people but had a few oddities. there's a bathroom in the main bedroom which has clear glass from the shower and toilet so only 1 person could use it at a time. a small bathroom sink causes water to splash out. blankets were missing and we had to ask for them, which they brought very quickly. the WiFi signal was weak and slow but they provided an additional hotspot when asked.
COMMUNICATION 10/10: Excellent! They were very responsive and helpful at any time. They offered advice on parking, where to go.
OVERALL: good location, excellent communication, done oddities about the apartment that might cause some inconvenience.