Chiara's house is really cute, modern and clean and in a fantastic, convenient location. She was there to greet us, gave us a lot of information and was able to be easily reached if we needed her. This is a huge plus.
We were two couples, with both gents being 6 feet 5", so the room upstairs was a little more cramped than expected and the bed is a double not a queen. This shouldn't be a problem for most, but something to be aware of if you feel you need more space. (Un)fortunately, we were overly spoiled in our previous Airbnb experience in another city (so I'm trying to be as fair as possible!). It would have been nice to have a least coffee provided and our toilet paper ran out fast. I know that extra coffee was not an option- we'd have to buy our own- but I didn't ask Chiara for more toilet paper, so she may have offered if I had. Again, don't want to be too picky! It was overall a pretty good stay in Florence :)