Antonella was a great host. Accommodating at every corner - despite my last minute changes - and was always quick to respond. She'll give her recommendations on places to eat (listen to her, there are a lot of tourist traps in terms of restaurants) and give you all the info you need to make your stay an enjoyable one. As for the apartment/loft, it's lovely. It's how I would want my place to look if I lived in Florence. Very clean, plenty of space (we didn't even use portions on the apartment), and is located within walking distance to most major attractions and shopping. There's also a grocery store literally a block away if you need anything during your stay. The apartment is on the top floor, but Antonella was very helpful with getting our bags up and down the stairs that this wasn't an issue at all. I would 100% recommend, book with confidence.