I stayed here with 5 friends for 2 nights. We had an unpleasant experience in our communication with Anisia. Upon check-in, she was rude on the phone, giving us difficult instructions on how to access the building. The process was very inefficient and not streamlined. The entrance to the unit involves a very large set of stairs, be wary if you have suitcases. After check-out, she frivolously charged us over $500 for "stealing linens" - we came here from our wedding, which I communicated to her and stayed at hotels afterwards. What purpose would we have for stealing linens? She didn't provide enough bedding materials and we used linens from the laundry room and left the linens in the bedroom. She then accused us we stole them without any proof. Completely ridiculous charge, tantamount to committing fraud. Furthermore, she provided keys for the entire premises, as the booking clearly states "entire place for yourself." At no point, did she say rooms were restricted. We unlocked a room and used it to sleep in. Upon check-out, she said that was unacceptable. Why would you leave keys for a room if you don't want us to use it? At the very least, put it in writing. I've never experienced this before in any other AirBnb.
The unit itself is modern and has a nice rooftop, that overlooks Florence and is a great view. However, paying $1,700 for two nights and being falsely accused afterwards is absolutely ridiculous. I have stayed in AirBnbs all over the world and this was my worst experience, hands down.