isabella gave us very clear instructions for check-in, so we had no trouble locating the house. immediately, my family and I were glad that we booked this venue because the house is so warm and inviting. we immediately felt right at home and found everything in pristine condition! I find isabella to be a very hospitable host as she thought of every minute detail including how we wanted to arrange our beddings. Her wi-fi connection is also very good. this is a very good choice for renting a place in florence.