Elena was a gracious and lovely host, she really went out of her way to help us and make us feel welcome. The place is also very nice and cosy and definitely holds the heat well in Winter when we came. The kitchen is well equipped overall. The only issue we had is the washing machine didn't work for 2 days and Elena made sure to get that fixed but the Dryer wasn't working for the whole time we were there and no one fixed that and we desperately needed it as the place doesn't get much sun and we needed our clothing dry so we had to use a laundromat. The Airbnb is located in a beautiful spot in Florence with easy walking distance to everything you'd need and a supermarket nearby which was perfect. There is no lift which was a bit of an issue when we arrived and left but other than that it is a very good apartment building and very secure for families.