We couldn't have been happier with our stay in Florence. Roberta was a gracious hostess and great to work with. She was extremely responsive to all of our inquiries before hand and very welcoming upon our arrival. She provided maps of the city along with helpful restaurant recommendations. She also had available several books on Florence and Tuscany. The apartment and courtyard is beautiful and it felt like a privilege to be staying in such a historic building. The location is perfect and we would gladly stay again if we could. Do not hesitate to book this apartment.