Ilaria was a wondergul hostess. Fully communicative, helpful about our arrival, sharing many recommendations of restaurants and things to do. (The new restaurant across the street--Osteria Pastella--provided one of the best meals of our two weeks in Tuscany.) I was particularly impressed that, two days after our arrival, she recognised us on the street and called out to us to see how we were getting on. Such a warm, friendly person!