Francesco was responsive and reliable from the beginning until the end when he arranged for a taxi to get us back to the railway station. Before arriving we had a last-minute change of plans and Francesco was gracious about meeting us earlier than expected and advertised to check in. He was helpful and obviously has pride in his apartment. We enjoyed our stay there and appreciated his quiet neighbors. It was nice to have Netflix as we unwound from busy days with all that there is to do in Florence.