We only met Stella when we arrived in Florence. She waited for us and was kind enough to check if we arrived safely at the train station when we were slightly delayed. If you are particular about cleanliness, this is the place to stay, I’ve never stayed in an airBnB this clean to be honest. Stella’s place is convenient for me, it was walking distance to most of the “go-to” places, the furthest only took me about 20 minutes of brisk walking. I did not need to take any of the tram or bus.