I arrived in Florence to another Airbnb to find it in an unacceptable condition and immediately searched for a new one. Within minutes of enquiring about Chiara’s place she had responded and was extremely helpful and accommodating. Within 2 hours she had managed to get our room ready for us and had given us many tips on how to get to and from the Airbnb and to the city centre. The room was spacious and very comfortable and the kitchen and bathroom facilities were extremely clean. I would recommend staying here to anyone who wants to come to Florence.