So the apartment location and view of the duomo was outstanding. However, the wifi was NOT working, on the third day a USB sloooooooow Wifi was brought. I could not use it on my iPad or phone. Next was a problem with the washing machine.. I could not open it AFTER washing my clothes 4 cycles. FINALLY, after over 24 hours of NON-response, Cristina responded with an insulting, terse and inappropriate email.. Stating I was interrupting her private life. If she doesn't want to manage the apartment for guests from other countries, who are used to different machines, she needs to select another career!