Good location, close to train station. Alberto met us there and helped with our bags (on third floor, walk-up). Common area very nice, access to expresso machine all day long. Room was great and so was breakfast (served every morning by a polite girl named Gretchen). Provides hand soap, shampoo, conditioner, shower gel and body lotion. Also, on the day you check out, you can leave your luggage in the common area and use the bathroom if you don't depart Florence until later in the day. I left my passport there and Alberto was SUPER helpful in getting it back to me! Would definitely stay here again.