Antonella’s place is in a great location. Luciana, the agent, was spectacular and greeted us warmly and promptly, however unfortunately the good review ends there. The apartment was much smaller than appeared in the pictures with barely room to put down our suitcases. However, we’re pretty low maintenance travelers and didn’t let this bother us, just FYI. Also the “fully equipped” kitchen was hilariously not – but who goes to Italy to cook for themselves anyways? However some coffee or even water (tap water is not drinkable) available on arrival would have been nice. Then, there was no hot water. Luciana came the next day to fix that, however she couldn’t fix the drain issue as she was not the landlord or a plumber. Therefore after 36 hours without a hot shower we still had to turn the water on for brief moments in between shampooing, etc. My husband forgot this once and nearly flooded us out of the apartment – not an exaggeration. We had to use the few (thin, scratchy, old) towels provided to clean it up – thus leaving us with a pile of filthy towels and no replacements. So we essentially spent our entire time there with one crappy shower each despite walking all day in the heat for three days. Yummy. The bed was a VERY old, lumpy, futon with lumpy, old pillows. Presumably slept on almost entirely by dirty, sweaty, unshowered travelers like ourselves. Also, the street was noisy but that didn’t particularly bother us so much as being kept awake by discomfort. The frustrating thing was it was very pricey and there was a hostel literally steps away where we likely would have been equally comfortable, if not more so (they usually have hot showers!) and we could have stayed there for a fraction of the cost. I have stayed in many AirBNBs and am pretty easy to please – this is my first negative review. I would not recommend staying here to anyone. Antonella please invest in a bed, linens and towels, and a shower ledge and your apartment would be a great stay for young people who don’t mind noise or cramped spaces and want to walk to a cooler part of Florence than the main area.