When we arrived Michele was there to greet us and make us feel so welcome. He showed us around the apartment, how everything worked. Told us where the local super market was located, a cab stand, etc. He was wonderful! The apartment photos don't do it justice. IT IS SPECTACULAR!!!!!!!!!!! The beds are all comfy. We cooked every morning in the kitchen. There was more than enough space for the 6 guests that we had staying. We also did the cooking class option and if you have time this was by far my favorite thing I did in Florence. He took us to the market and let us pick out food. Told us what was in season. It was just an amazing experience!