My wife and I have stayed in probably two dozen AirBnb places in the US and Europe. I think this is the nicest place we have ever stayed. It is beautiful, clean and in a perfect location for walking around Florence. We arrived earlier than expected but Sabrina allowed us to drop our bags there until we could check in. Even though she said her English is limited (although it was much better than our Italian:-) she did a great job explaining everything we needed to know about the apartment and about getting around Florence, restaurants, museum locations, etc. Her son Alessio did most of the communication with us and was very kind, prompt and helpful. If you are planning a trip to Florence and can get this place, before its booked up, we highly recommend it!