I did not get to meet Gibby but communication with her was excellent. She responded to my email always promptly and answered all my questions immediately. Her friend Taylor checked us in and she was always very nice and gave us great tips and showed us around the apartment. The apartment is right in the centre of Piazza Santa Croce in the heart of the city. The location couldn't be better, as everything was within walking distance. The apartment was lovely, clean and ample space. We had no issues during our stay and loved staying at this apartment. I would definitely stay here again if I came back to Florence and would recommend it to everyone!