Everyone was lovely, even the kids were welcoming. They all taught me a bit of Italian and my terrible proninciation gave them the giggles. At Laura's you find everything listed on the advert and the neighbourhood is very nice and quiet. Away from all the buzz of Florence with the advantage that the heart of the city is at a walking distance. I will recommend the 'Charming Room' to anyone. Thank you to all the family for being so nice!