I traveled with two other friends and we arrived kinda late at night. Cristina was waiting for us and gave us a warm welcome. Cristina was such a great host that I could possibly ask for. She was extremely helpful. She provided us with a lot of information and suggestions about restaurants, museums and other activities in the city. The room was lovely, just like in the picture. We stayed there for four nights and felt completely at home. I would totally stay there again. Highly recommend for those who wanna have a good time in Florence.