Our biggest, and I mean biggest, issue was the fact that we didn't have enough hot water for our showers. We paid for 4 guests and that's what we had, there should have been enough hot water for four guests. I would get into the shower and just wash my hair and then the water would turn ice cold NUMEROUS TIMES. Please look at my profile picture, my hair is shoulder length, it might take 2 minutes to wash my hair. It was DOWNRIGHT CRUEL to have to wash the rest of my body in ICE COLD WATER.. They sent their repairman, Raul, over. He only spoke Spanish, he came in and pressed the reset button for the boiler and left!! That's it, just walked out never even waiting or checking. Once again, the water was hot for a minute then got ice cold. The worst was on Tuesday night, our very last night in Florence, our whole family was out of the apartment ALL DAY LONG. WE GOT HOME AT 10:00. Not one drop of water was used. I went to take a shower and once again after a minute the water turned ICE COLD. THAT IS NOT ACCEPTABLE I messaged Michela and she did not reply until late the next day after we checked out and were on our way to Rome. This is her reply: Dear Margaret, We are so sorry about the problems that you had with the hot water. After having spoken to Raul he said that the hot water was working in the apartement this morning, as well as the other day when he arrived. As you are probably aware there are higher restriction in Italy on the use of water and specifically regarding hot water. The apartment is located in the heart of the historic city center of Florence, a protected UNESCO world herritage site. Because of this, there are restrictive zoning laws regarding the type of renovations that can be done. The apartment has a hot water heater that is the standard size for an Italian apartment. Once the hot water runs out a little patience is required before it becomes available again. Again, we are sorry that you felt there was not enough hot water, but in both cases when we sent someone to the apartment the water heater was working by the time that he arrived. We apologize for any inconvenience this may have caused. Regards, Michela. Michela mentions that this is typical in Florence, she is not telling the truth, she forgot that my daughter was studying abroad and living in an apartment right down the street with THREE OTHER COLLEGE GIRLS. THAT'S FOUR COLLEGE GIRLS showering in the apartment every single day from January 2nd until April 28th. THEY NEVER LOST HOT WATER ONCE. On the positive side, the location is excellent, it’s near almost everything. I will say that the host Michela was very good with communication, honestly, any question that I had she always answered within...