We didn’t expect much for the price we paid. We met with Shiva who worked for Illaria and she was a delight to deal with. The accomodation is located on the top floor and is approx 75 steps so if you have heavy luggage or if you are elderly if may be difficult (I was traveling with parents and they found it difficult to carry their luggage up). We had some issues with the water pressure but Shiva advised that there were water works in the neighbourhood. We found that when you shower downstairs, the upstairs shower had no water and had to be mindful of who was showering as only 1 person can shower at once. Great location and within walking distance to Santa Maria Novella Station.