Communication with Claudia was excellent. Simple check in/out and very accommodating around our schedules. The apartment itself is so charming! Two large bedrooms, two bathrooms and a spacious kitchen/living area. Beds were super comfortable and the air conditioning worked well during the HOT afternoon breaks between activities. Everything was super clean and the wifi worked well. The location worked well for us - nothing is more than a five-ten minute walk and the central market is only steps away. I would recommend this place to anyone needing more than one bedroom while staying in Florence. It was truly wonderful!