Francesco was wonderful. Very helpful with showing us the best sites to see and how to get them. The apartment was quite large with plenty of room for my family of six. It was also quite beautiful and in a excellent location being very close to all sites. It was a quite street. The air conditioning in the apartment worked great which made my husband happy. Francesco left some breakfast and snack foods for us which made my four kids very happy. I highly recommend this apartment, our stay on Florence was made even more enjoyable with these accomodations.