Sandro and Susanna were very easy to contact and responded right away. Our arrival was very smooth; Sandro met us at the door and introduced us to the house and the neighborhood. The apartment is beautiful. the garden sl lovely, and the neighborhood is perfect - close to everything, but a bit less hectic than the main squares. Because the apartment is in a courtyard off the street, and has massive ancient walls, there is no street noise. we were so happy to stay in this 700 year old home, with all modern conveniences!