Carlotta herself is a pretty and nice girl, she waited for our coming and told us everything in the room. We didn't get to see much because she was busy with her friends wedding and we spent a lot of time outside exploring the city. But she is so nice to ask how we are and what we need. We spent two nights in her BnB and the apartment is large with a kitchen and two living room. You can enjoy the backyard on the balcony. My hubby and I love her BnB, we really take it like home. Quiet, clean, good location, nice and beautiful hostess, really like home. Highly recommend to those who wants a "home"in Florence. Hope to see Carlotta again. Miss ya already!