Upon my arrival, Eugina was so welcoming, despite my late arrival time. She was happy to answer my questions about the area, where to buy food etc. There was also some biscotti and tea when I arrived which was just what I needed after a full day of travel. The apartment is great, perfect for one person and the location for me was wonderful. It's such a short walk to all the major sites such as Duomo, ponte vecchio, and major museums but the apartment is far enough away such that you feel as though you are in the 'locals' part of Florence.