This place is just few steps from the Railway station. Very convenient location. Fabiola was very helpful and friendly. And She got a herself a cute doggy too. We found it a little difficult to climb up 2 floors with our bulky luggage's, since there's no elevator.And she warned us not to damage the stairway or else she would charge it from the security deposit . Overall me and my friend enjoyed the stay except for the fact there is no lift. If you're a light packer this is the place to stay in Florence.