The apartment was spotlessly clean, and a perfect location in Florence, right around the corner from the Duomo. Marianna was easy to get in touch with, and replied to my e-mails/texts immediately. Her family members were lovely to deal with, and their office is next door! We were met by a knowledgeable gentleman, who showed us the apartment, and gave us info for exploring Florence. When we had questions regarding use of the laundry washer, one of the family members sorted it out for us immediately. We highly recommend this apartment and Marianna (and her family). We had an awesome week. Linda & Grange (Canada)