We had a wonderful Chrismtas break holiday and stayed 3 nights at the Florence apartment. The apartment is beautiful with wood and stone floors, very high ceilings and new bathrooms. There were plenty of extra blankets and pillows available. Bathrooms were clean and in good shape as well as the kitchen was stocked. The flat was great with good wifi and the two flights of stairs really was not bad at all. The wifi does not work well in the far bedroom due to the thick walls, so if you have teens or are trying to stay off your cellular make sure they don't stay in that room. Flat location cannot be beat and you can be at so many amazing sights in a few minute walk. Grocer and coffee shop at your fingertips made the stay very enjoyable. Sid was a great host and met us promptly upon our train arrival and gave us a clear tour of the apartment etc. I can honestly recommend both this flat and host.