The appartment is a very charming, rustic, authentic home that is perfectly equipped (oven, fridge, washing machine, hair drier etc) and well located (close to city center and train station- we didnt take any transportation during our stay)
Communication was easy as Annette is super reactive and accomodating (we arrived late at night and there was someone to welcome us and give us tips, directions, information etc)
I overall highly recommend this appartment it made our stay in Florence truly easy.