The apartment is very well situated, in the heart of Florence, and it's definitely comfortable and spacious enough for a family of five. The check-in is online, and the door opens with an app in your phone.
As it was our first time in Florence I was expecting a more welcoming experience at check-in, and some extra information about parking, ZTL and some tips about the city. You don't have that with this host. I'd say the app Keesy is more friendly than the host himself.
Also is very strange that the power was cut off in the check-out morning, we didnt have any power when woke up. Our apliances didn't charge and we couln't use the toaster, hair dryer or any electric devices before leaving (it actually looked like they were throwing us out).
So the house is nice, but we felt like we weren't well treated.