The apartment was freezing n without a functioning heating system. During rain water leaked from the windows n spilled on floor. As we informed the host she told us she can't make apartment any warmer "because of the italian regulations". We had to actually sleep with our outdoor jackets on n still freezing. She as a "super"host should've make sure that we don't feel freezing n unpleasant there with another heating supply, more blankets or at least the AC. Even in the scheduled hours she sent us the radiators were not working. She also didn't mention anything about these "regulations" in the Airbnb description. The water temp had fluctuations n was mostly cold, made us unable to have a decent shower. My 5yo nephew got cold n fever because of the denied services n as we tried to warm him up with a hairdryer we had a blackout. Not only we had no warm radiators but also no electricity. The hosts were for hours unresponsive n It was terrifying for us. It was the worst trip we ever had.