Making arrangements and communicating with Leonadaro and Annalisa was a breeze. Leonardo met us at the apartment right on time. He is one of the nicest people anyone could hope to meet, very personable and welcoming. He spent as much time as we needed to ask all our questions to get our Florence experience going in the right direction. The apartment is very (very) nice, just as you see it in the pictures. The interior design is beautiful and all features & fixtures are of exceptional quality, we loved spending time there. Even the bed was extremely comfortable... which was completely unique during the course of our 3-week trip. The location is fantastic, right on the square of the central market which is very active all day and night. There are some outstanding restaurants right on the square which Leonardo directed us to, one of which was our best meal in Florence. We hope to stay with them again sometime in the future.