DO NOT STAY HERE: One star is one too many. We checked in at 2.30PM 4th August. We were not met by the host but by someone called Eduardo, he made a number of errors. Firstly he stated that we should never close the second door. After returning home at 9.50pm on the 4th, the second door had been closed and locked by the neighbour. We were given no instruction on how to open the door and were stuck outside for almost two hours, until Eduardo came and showed us how to open the door. When speaking to the actual host he was exceptionally rude over the phone and blamed us. Eduardo also stated that the air conditioning only took 5 minutes to cool the apartment. So we had not opened it until we were finally let in at approximately 11pm on the 4th. We were unable to sleep the entire night as the air conditioning machine was simply blowing room temperature air. We left early on the 5th to visit Pisa and did not return till late. We put the air conditioning on the highest fan speed when we got home but to no avail. The sleeping conditions were inhumane at 33 degree heat in a small humid apartment. I tried to contact both Eduardo and the host however they did not reply until we messaged on the Airbnb app. He immediately replied and sent Eduardo on the morning of the 6th. Eduardo attempted to make the air conditioning work. He himself who was drenched in sweat and panting from the heat that we were forced to sleep in for two nights. He admitted that the air conditioning machine did not work. He took full liability and admitted fault. He said our best course of action would be to seek a refund from the host, who he would contact on our behalf. He made a phone call in Italian, came back and told us to check out and to leave the keys on the desk. He also said the technician would not be able to come until later tomorrow and he would not want us sleeping in that heat again. To my amazement the host has attempted to blame us once again. He lied multiple times and said we had left it on for 15 hours which never happened and that the technician had someone come within a matter of hours and fixed it, even though Eduardo, who was on the phone to the technician in front of us, explicitly told us that the technician would not be able to come till at least later the next day. From what I understand the hosts are half way across the country and have no actual idea about the conditions of their apartment. He was continuously rude to both myself and Eduardo over the phone. And repeatedly threatened to leave us a bad review if we complained about any of the many flaws. Ultimately the listening was incorrect as the air...