Great location and communication. We didnt get the chance to meet Bred and Nad but Francisco was amazing! Although there are 3 rooms that share 1 bathroom never had to wait and it was clean. The pillow case did smell like someone else may not have been washed so I placed a shirt over it. The room was very spacious and great windows to keep light out in the morning. Very nice to have kitchen access and breakfast provided in the morning. We did set up a taxi through Bred for a very early departure, that was to cost around 25 euros. But the taxi charged us 35 euros!! Being ripped off left a bit of a sour taste in our mouth. Overall would recommend this home in Florence!