Donatella was very accommodating to us. She responded to our message right away. We love the apartment and the area. The apartment looks exactly like the pictures. The air conditioners work great! We had some 38 degree days in florence before we left. I was traveling with my one year old daughter as well as my husband. It is kid friendly. The kitchen is a little small with a small fridge and there is no real kitchen table but for us it was good because we didn't eat in that much. Florence is a city that doesn't sleep so expect noise in the middle of the night. I'm a deep sleeper but my husband isn't so he had a little trouble with that. Other than that the lace was exceptional! You are in the heart of the city and staying at this apartment you will get to know florence like a local.