Andrea was more than a gracious host and was so understanding and patient when we ran into some travel issues. We were warmly greeted by Andreas sweet demeanor and a bottle of wine! The apartment was well appointed and comfortable. We really appreciated the bath products since other airbnbs do not supply this treat. The apartment is in an excellent location making it very easy to tour the city. We especially liked the private entrance that had lots of character. I couldn't recommend this apartment highly enough for anyone traveling to Florence. It's authentic, comfortable and puts a travelers mind at ease. We're so happy it was available. Ciao!