Massimo's apartment is BEAUTIFUL! I had a few questions in advance and Massimo was quick to respond and very friendly. Sadly we were only in Florence for one night and when we took an earlier train, Massimo was nice enough to agree to meet us so we could leave our luggage as soon as we arrived. Before arriving, Massimo sent pictures of the door so we knew exactly where to meet him. We were a few minutes late and Massimo was very nice and let us check in early as the previous occupants checked out early. The apartment is BEAUTIFUL - we loved all of the hardwood and we felt we were taking a step back in time in Florence with the beautiful paintings and decor! Massimo gave us a full run down and tour of the apartment and even had a bottle of wine waiting for us (which I really appreciated especially as we were only staying for one night). We LOVED the terrace - it is larger than the pictures and we enjoyed our wine overlooking the Duomo while the sun set. The location is perfect - you are steps away from the Duomo, Piazza Signoria and Piazza Repubblica. Unlike most places in Florence, there is an elevator in the building to get to the apartment but there are stairs to go upstairs to the bedroom and terrace. After spending one night in the apartment and meeting Massimo, we will definitely be back our next vacation to Florence! =)