In our experience we felt 'Edoardo e Michela’s' as owners of multiple properties in Florence might have been a bit overwhelmed with the busy holiday season. Although this apartment is at a prime location in the city and they were very responsive over chat, a couple of things went wrong during our stay (did not clean before check-in, airconditioning making noise). Here we hope they will care more about future people visiting.
oh, and don't forget to read that the apartment does not have WiFi.