Their representative, Matais, was very helpful. We were thrilled w/ the place: primo location - next door to the Ponte Vechio, studio fine for 2 persons & very clean, the terrace was to die for: large & well appointed w/close up views of the Duomo, Campanile, Baptistry & all the lovely architecture. When you go to Florence, this place is a must! Thank you, Marti & Fifi