Gaia's home was just as we saw in the pictures, very nicely decorated and clean. She was kind enough to leave us a bottle of wine and a guide for the area that included some great recommendations. She was great at communicating with us throughout our trip and resolved a small issue we had very quickly. The flat is very well located and it was easy to walk to almost anywhere in Florence. There was a little noise from neighbours when we stayed but hopefully this was just a one-off and Gaia has no control over this. Overall we had a brilliant and comfortable stay with a very easy check-in and check-out :-)