Silvia was quick to respond to our messages and was flexible with our arrival time, which we highly appreciated. She took her time making sure we were well acquainted with the place, and gave us a guidebook to everything to do in Florence, as well as some coupons and an option to use the bike, which we didn't really need because everything was within walking distance. There was a restaurant literally next door which was wonderful. We would love to stay in this place again if we return to Florence in the future.