The apartment was exactly as described and in a great location for exploring the city. Tommaso wasn't around during our stay but he gave us very clear instructions on how to find the apartment and was contactable via mobile when we needed him. We were greeted by Tommaso's mother who was very friendly, explained where everything was in the flat and where we could find the main sights in the city. On the day we were supposed to check out, my boyfriend ended up getting food poisoning and both Tommaso and his mother were very understanding and extremely helpful (which was very much appreciated, as being unwell in a foreign country is never easy to cope with!). Tommaso's mum went out of her way to ensure we had as much time in the apartment before it had to be prepared for the next guests (arranging for the cleaning to be done later than usual), she also helped us get medicine and even found us additional accommodation for the night when we decided it would be best to stay another night in Florence and travel to Rome the following day. We're so grateful to Tommaso and his mother for their patience and help during our stay at the apartment, they really did go the extra mile to help us.