Stefano (Paolo's brother) met us at the train station and brought us to the apartment. He was one of the friendliest and most helpful hosts I've ever met. He gave us tons of great tips on where to visit, which way to go (and how to avoid the crowds) and which restaurants to dine at. We had such a great time in Florence thanks to his advice! Stefano even gave us a bottle of wine as a welcome gift. The apartment itself is beautiful, clean and well-equipped. The shower was warm and strong. It came with a fully functional kitchen with everything you need. The location couldn't be better - just a couple of minutes walk from the train station and a straight shot to the historic district of the city. There is no elevator but we didn't mind at all.