Francesca house was beautiful and exactly how it is shown in the photos! She was there to welcome us and was easily contactable to make arrangements prior to our arrival. She was welcoming and her house was a great stay in Florence. It was near the bus station where you could take a shuttle bus to The Mall, a great outlet stall for designer goods, and it was also a few minutes walk from the train station. The lift was not for use, so for those without huge luggages it will not be a problem, cause it was for me! But Francesca helped us along the way. Lovely home and lovely host!