Diana was absolutely lovely to work with and the apartment was so cute. Everything was clean and it was the perfect space for 2 or 3 people. The location was so close to downtown Florence, we walked everywhere. Diana was very quick to respond and she provided clear, straightforward directions on how to get into the apartment as well as answered any questions we had, including where to get something tailored! The 4 flights of stairs made things a bit rough, especially when arriving back from a day of walking, but it was totally worth it based on the location and the quality of the apartment. 10/10 would recommend this stay!