My mom and I were welcomed early and with hospitality into the Firenze apartment. We had all the tools necessary to get around Firenze easily. We appreciated the tea and water that was provided. The apartment itself was spotless and the furniture was in beautiful condition. Alessandro helped us with our luggage and made sure that we had plenty to do even though the most popular art museums were closed on the Monday of our stay. I would love to return and stay in the centrally located apartment which is close to the train station and to the lovely piazza Santa Maria Novella.