Everything was perfect. Donna assisted us from check-in until check-out and was available as soon as we needed anything from her. I’d recommend reading the apartment’s instructions in detail, specially the parking part if you’re driving to Florence. Unfortunately, parking and access to the city is very complicated. However, Donna was very kind and helped us in finding a close and safe parking for our car. Everything else has also been perfect: clean, comfortable, and very well located.