On the first day we had to wait around for two hours for cleaning people to finish with the place. This was never communicated with us and caused us to miss our tour we pre paid for. The second day the power randomly went out at night and I was on the phone for hours with the management company employee as he gave me inaccurate instructions on how to fix it. He also mentioned the power was an issue earlier (also never communicated to us).
They wouldn’t let me talk to to the owner at all to fix this and kept going back and forth with them until I asked for a refund. The employee refused, saying the issues were no big deal and to stop complaining. The owner finally showed up later to fix it after our night was already ruined from all this.
Whatever you do, DO NOT book this place. Run by a big management company with incompetent and rude employees who completely ruined the few days we were in Florence and refused to give me my money back.
Absolute joke.