Daniele and clara are two of the most helpful people i have ever met. Right from the time i booked, they helped me answer a lotttt of questions.

Directions given from train station were perfect. We took bike rentals from him, so it wasn't so bad for us to commute to the main area of the city. Otherwise its about 20-30 min walk. And the day we reached florence, there was a sudden temperature drop and it was really cold. So, the walk felt uncomfortable. Otherwise, i am sure its manageable.

Room was just as in the pics. Clean and comfortable. Only 2 downsides to this room-

1. The shower is really small. I am quite tall and it was kinda cramped. But not too difficult!
2. Even after shutting the blinds on the window, there was quite a lot of road noise. We were super tired , so we slept like logs!

I will give 5 stars just for their helpful nature :)