Astrid's niece, Leila, handled all communication and met us for check in. She was very professional, well-prepared and full of knowledge. She gave us great tips on where to eat on a budget in the area and even helped us get concert tickets for the following night. The apartment itself met all our needs, though it does not have WiFi, which would have been good. If I were staying in Florence again, I would definitely look for Astrid and Leila a second time.