Once we found the right apartment and garage we were very happy with the stay. Stefano communicated via email. He gave us directions to a lock box and keys. There was substantial confusion about where exactly the apartment was and where to find the bikes. It felt award and uncomfortable finding our way without clear directions and a personal host. Once we figured everything out we enjoyed the stay very much. The apartment was very spacious for our family of 5, we prepared meals in the well-appointed kitchen and watched the sunrise and set over the Arno. The bikes were a little rickety and needed a little TLC, but we found pumps and wrenches in the garage and we were not worried about them being stolen. We enjoyed biking around the city, especially along the river two and from the city center.