This has been a very frustrating experience. The door is extremely difficult to get into. I have literally been out in the hall, by myself, for 15 to 20 minutes trying to get in. My dinner has gotten cold and it has been both scary and frustrating to have a door that is so temperamental it would not open especially when we had a black out and no hall lights. If you look at the chipped paint around the locks you will see what I'm talking about. You should not have to pull, pull, push up and keep working at the lock until it comes open. No compensation was even offered when I let the owner know of our frustrations and inconveniences.