The apartment was fantastic, absolutely quaint and lovely. Donatella was a lovely host. I went with my parents and we got lost a few times before finding the apartment and she was very patient with us. She also let us check out at any time that suited our schedules. There were helpful maps of the city centre on the table that helped us in getting around. Donatella was always around if we ever needed help with something. The apartment is very well kept and beautifully designed, it made us feel at home. I've never stayed at a more centrally located space, right in the middle of the piaza della Signoria and a short walk to the Duomo, main shopping alleys and Ponte Vecchio. It can get a little noisy at night due to the central location but it was nothing we couldn't handle. This was my first Airbnb booking and I would DEFINITELY stay here again.