Chiara was easy to communicate with writing back within a few minutes which was especially helpful when we were asking questions about parking. Apartment is just as pictured and our experience was similar to others, great location (easy to access all 'touristy' attractions without being surrounded by tourists), close by to several nice bakeries, markets, restaurants and the place was very clean. Our only complaint was the street was a bit noisy at any time of the day perhaps due to some construction being done on the street. Otherwise we had a great stay and would recommend to anyone looking to visit Florence in a more authentic yet convenient manner.