Guido was very helpful upon our arrival and was very quick to respond to any questions or needs that we had. The apartment is in a great part of the city. We were within walking distance of everything. Unfortunately the wifi was not working at all for us and that was very annoying. As tourists that know nothing about the city, we rely on the internet for places to go and to look up restaurants, so no internet was a major inconvenience. Also, the toilet was a little quirky, but it would eventually flush. There can be some loud people outside walking by late at night, but I guess that is part of it if you are staying in a central location.