I was so looking forward to coming to Florence .
However I and my mum were disappointed by our greeter , in short, our flight was delayed, so we incurred a fee of 25 euros. Our greeter insisted that we go to an ATM and withdraw the money for him, it was the attitude we didn’t like , felt more like a debt collector. The upstairs toilet wasn’t flushing and despite informing them of this several times it never got fixed during our week stay. We were also not aware of the mosquito problem so it would have been good if we had been made aware before staying.