We spent 2 nights in Florence, the apartment is lovely, a few stairs but a lift if you need it. The room is spacious and the bed is extra comfy with enough pillows for everyone. We especially loved the record player and records on the wall, I immediately was drawn to the "blues brothers" record as I'm a massive fan of the film and the music on a whole and sitting in the room with the music playing just made out first night perfect. Nicoletta was very responsive, the AC unit had an issue and she was trying to arrange an engineer to come and fix it during our stay, luckily it still worked, but she was updating us constantly about when he would arrive and it seemed every issue was taken care of. The whole experience was easy and we would love to visit again if we are ever in Florence again.