Francesca is a wonderful super host , she met me at the apt , showed me how to work everything and even helped me with my bags into the apt. The apt is beautiful and very very clean. The air conditioners work great and were very welcome during hot and humid week in Florence. There was extra bedding and pillows/ towels if needed and the fridge was stocked with both bottled natural and sparkling water , along with a basket of food ( pasta , sauce , snacks ) as a gift which was much appreciated. The building is nice and very safe . The neighbors were very nice ( I ran into some of them in the hall ) There are some lovely restaurants right nearby and the best gelato place in town is just down the street , Francesca is very kind and communicative and a perfect host