Susy made us feel very welcome, and was very helpful in telling us about Florence, where to eat and the buses to catch. The apartment itself was very quaint and cosy, located in a lovely and peaceful neighbourhood near the sports stadiums with stunning views to the hills outside of the city.
You can walk into the city centre (although it is about 30-40 mins), however there is a well served bus stop to get right into the heart of florence.
Overall, we enjoyed our stay here, and Susy responded to any questions we had quickly.