This apartment is as a great location. There was a lot of space if you’re traveling e with a large group.
Leading up to our check in I got a lot of messages, from 3 different people, asking specifics of our arrival, which I gave. But after that communication was horrible. The woman who checked us in was late. She also immediately checked to see if we had hot water… which seemed weird. And we in fact didn’t. She tried every sink and shower in the apartment and it never got hot. And she expressed she didn’t know how to fix it or where the boiler was. Then she mentioned she didn’t get service in the apartment and would contact the hosts when she left about no hot water.
I immediately messaged the host about all of this. No response.
She did not follow back up, I had to reach out. She then told me someone would come at 8am to fix the water. No one showed. I reached out again and was told by 11am someone would be there. No one showed. I explained multiple times that I didn’t know where the boiler was or how to check if it was ok. Which is not the guests responsibility in anyway.
A technician didn’t come until nearly 3pm. We had no hot water for 21 hours of our stay.
I expressed that I wanted a discount and I was met with hostility. The host said the boiler just had to be turned on and I never asked about the broiler, which I did, and due to that they were not refunding me anything. I had to contact Airbnb support to get help.
Other than that the wifi wasn’t consistent and basically did not work the entirety of our stay.
If you just need a place to crash that’s centrally located, it’s fine. But the price does not reflect the poor service or attitude of the host. It’s expensive for how inhospitable they were.