Luca was a great host. We met his associate, who we so helpful with explaining the various things about the apartment to us in detail plus he was kind to mark on a map some of his favorite places to eat and even told our adult kids where to go to meet the locals and have a drink plus recommended some record stores for my musician son! The apartment was just like it looked in the photos. Clean, and very modern. Sleek and lovely. It was very large with lots of extras! My family liked each have a bathroom plus each bedroom has a private sitting area. The apartment is in a great location and is so handy just to stop back in and take a break from shopping or museums. My family really enjoyed the room, the cool way it was decorated and the easy of everything. We washed our clothes with soap and supplies provided. (Remember, the Italians do not have dryers--no problem. The drying rack worked well to dry our clothes--and we washed for 4 people!) The kitchen was clean and did have supplies there too like tea and coffee plus an American coffee maker. Luca even arranged for a taxi to be there at 8 a.m. sharp on the morning we departed for the airport. Our visit was perfect. This apartment is just as you see it pictured and in the best area of Florence!