My wife and I enjoyed our visit. We never met Carolina. Based on other reviews, the woman who greeted us must have been her mother. She was in the apartment the entire stay and kept the bathrooms very clean. This is a central location -- just a block from the Arno River. Be prepared for: 1. Lots of steps; and 2. Outside noise between midnight and 4 a.m. from boisterous tourists and locals who use the street below.