Irene, her mom and brother are wonderful people. My wallet was stolen out of my backpack in Florence and Irene came all the way through the evening to go with me to the police station to collect my wallet. Irene was always ready to help and gave us great suggestions for supper, gelato and the attractions in Florence. Communication was great. Fantastic place to stay in Florence in the city centre, nice and spacious and close to everything. Irene welcomed us with a bottle of wine, bottles of water, delicious biscotti and lavazza coffee. The best place to stay and the best hosts in Florence.