Lovely apartment and bigger than we expected! The kitchen had everything we needed for cooking, there were linen and towels we could borrow and a washing machine in the bathroom. Paola was very nice and kindly waited to greet ut at the apartment when our train was delayed. She was available if we wondered about anything and gave us tips on places to check out in Florence. The area has lots of great restaurants and you are within walking distance of all the tourist attractions. No aircon, but there is a fan which worked fine.