Can you say PERFECT! The communication with Alberto was awesome from start to finish. The room was as imagined and better, and set in the heart of Florence with a bottle of wine waiting for us. Alberto helped guide us to wonderful restaurants and attractions after we arrived. In Florence you just have to put on your walking shoes and go! Every morning Alberto was there to provide a homemade breakfast sandwich, fresh fruit, pastries and expresso!!! Everything was just right for an amazing week in Florence....see you soon Alberto! Bob and Maryann....Windsor, California U.S.A.