🇮🇹 Indecente (Segue italiano)
🇬🇧 indecent
🇬🇧 We arrived at the apartment and we had to wait 40 minutes for an someone to come and open us because Massimo did not read our messages. Once home we were asked to pay 80 € cash for cleaning despite the fact that the condition of the apartment was very bad: towels stained with (maybe) blood, dust and who knows what else, drawers with cutlery full of crumbs, insects crushed on the walls and so on. We requested at least the towels to be changed and not even this was not done. When we tried to confront massimo about the inconvenience he was very rude and dismissed us by saying to ask for a refund via the platform. In short, the only thing worth (part of) the money was the location, which is convenient. Everything else was not. We asked for 100% refund.
🇮🇹 Siamo arrivati all’appartamento e abbiamo dovuto aspettare 40 minuti al sole che un collaboratore venisse ad aprirci perché Massimo non lèggeva i nostri messaggi. Una volta a casa ci è stato chiesto di pagare 80€ per le pulizie, al di fuori della piattaforma, e nonostante lo stato di pulizia dell’appartamento fosse pessimo: asciugamani macchiati di polvere e chissà cos’altro, i cassetti con le posate pieni di briciole, insetti schiacciati ai muri e chi più ne ha più ne metta. Abbiamo richiesto che venissero cambiati quantomeno gli asciugamani e non è stato fatto. Quando abbiamo provato a confrontarci con Massimo circa il disagio è stato molto sgarbato e ci ha liquidato dicendo di chiedere un rimborso tramite la piattaforma. Insomma, l’unica cosa che si salva dell’appartamento è la posizione, comoda ma, per il resto, tutto pessimo. Abbiamo chiesto un rimborso del 100%.
We arrived at the apartment and we had to wait 40 minutes for an someone to come and open us because Massimo did not read our messages. Once home we were asked to pay 80 € cash for cleaning despite the fact that the condition of the apartment was very bad: towels stained with dust and who knows what else, drawers with cutlery full of crumbs, insects crushed on the walls and so on. We requested at least the towels to be changed and not even this was not done. When we tried to confront massimo about the inconvenience he was very rude and dismissed us by saying to ask for a refund via the platform. In short, the only thing worth (part of) the money was the location, which is convenient. Everything else was not. We asked for 100% refund.