First of all, the apartment was in a great location to experience the authentic Florence, in a quiet neighbourhood and no significant issues with other people in the complex. The beds were very comfortable although there were no thicker blankets available so we doubled up the bedspread. Great bathroom and shower as well.
Main issues were with the kitchen and the lack of reasonable cups, plates, dishes etc. - those which were available were barely suitable for two people let alone if six people stayed. Not good enough.
Echoing other feedback, it does look like the apartment has been left to seed a bit and could do with an overhaul - the chairs throughout look great but are not comfortable, including the leather suite. I'm sure this was once a grand apartment but a real overhaul is probably required to really think about what guests want and need when staying, especially with the kitchen. Not everyone can afford to eat out so providing a good kitchen goes a long way to making sure people are satisfied. Overall I'd say 5 out of 10.