I did not meet Federica but she always kept in contact by message. The apartment was easy to find and while it is true you have to go up 4 floors it is doable. The apartment was clean and tidy; facilities were not new but they were good taken care of and clean. They offered a towel, they also had a really good hair dryer. Water pressure in the shower is quite weak but that tends to happen in high floors in older buildings. Bed was serviceable; to be fair other than extremely expensive & new hotels and your own bed when is any other bed truly comfy? However you can sleep with no big problems in it. The room is quite big and had a wardrobe, a ventilator (not necessary at all in october) and two windows. They even had an anti-mosquitoes in the drawer so you can plug it in and not fear being bitten! The wifi also worked really well.