Fernando and his friend Maurizio have excellent communication. He gets in touch ahead of time to get copies of your IDs (everyone will do it, but most wait until you are there, but Fernando does it ahead of time) to register with the local authorities. He then contacts you a week before and a day before to see if the plans are still the same. He also cross-checked with our train schedule so he knew exactly when we would arrive. And he contacts you during your stay to see if everything is going well, and really cares about making sure you have the best stay possible. Maurizio was waiting for us downstairs and showed us everything. The apartment is really cool. Very charming European and rustic feel. They stocked the fridge with fresh fruits and breakfast items, so we did not have to have breakfast there the entire time we stayed, which saved us money and time. They also have the tiny little body wash and shampoo bottles that you see in hotels. There are books, newspapers, and guides about Florence. We were very impressed with the apartment.