We were met perfectly by Fabienne who did a wonderful job at making us feel at home in our perfect Florence apartment. You couldn't ask for a better location, right near the Ponte Vecchio and all the major attractions. Its on the 3rd floor but there's a lift. The apartment was exactly as described. It was very hot in Florence when we visited but the aircon did a great job. The only small downside is that the second bedroom doesn't have air conditioning. However, if you have the door slightly ajar its OK. Bruno and his son Luca couldn't have done more to make our stay fabulous.