We absolutely loved our visit to Florence, and Silvia's place was a perfect base of touristic operations for our family of three. Her communication leading up to arrival was informative and thorough. Luciano met us at the gate to the residence, and was kind, enthusiastic, and thoughtful in his introduction and explanations. The apartment is in a very secure area away from street noise, and the patio/garden area at the back of the apartment was a very welcome retreat from the crowded bustle of the city streets after a long day of walking. The beds were very comfortable (I like firm), even the sofa sleeper mattress, which is pretty amazing. Sylvia has tastefully furnished the apartment, and the many small touches were much appreciated.