No one was there at check in to show us anything, luckily we figured it out. There was no laundry soap, so I had to go find some. 4 floors up is a bit much. When we left for the day we didn’t come back, too many stairs. Super noisy and very very stuffy in our room even with the fan and open window. It’s a really clean, nice setup and the other people in there were very nice and helpful. Great location for getting around the city. Overall we really liked it, just not the stairs.