One word to describe.... Home.
Super clean, very good location (10mins to the train station), there is a supermarket nearby (between train station and the apartment), restaurants and Elisabetta replied to my messages promptly. Due to unforeseen circumstances, we had too extend our stay. Luckily for us, the place was available. We felt that we have seen enough of florence (initial booking was for 3 nights). So, we stayed in the apartment for the extended nights with no regrets. Too comfortable.
If you have crawling babies or kids, just be mindful of the heater and fireplace. We blocked these areas with our luggage for the safety of our baby but it's not a big deal. Just keep that in mind.
The apartment is located on the 5th floor. But there is a lift to level 4. Not an issue as the remaining steps are not that high.
Overall, we felt safe and enjoyed our stay.
Oh!! They have good entertainment too! Superb audio system and android tv. Bonus points for that.