We were greeted by a friend of Ilaria, who was charming and very helpful (even helped us carry some of the luggage up the stairs). The apartment was very spacious, clean and was right next to the main shopping streets in Florence. Easy walking access to all the main attractions and had great bars and restaurants. It is a bit noisy at night on the street, typically on Friday-Saturday, but to be expected in the heart of it all. We would certainly stay there again on our travels. Thank you again Ilaria!