Maria's place was a challenge to find but she had her daughter come look for us which was terrific. She even carried one of our suitcases up the 88 stairs to the apartment. We brought something with us that had broken and so she ordered a new one for us on Amazon IT and we paid her for it. That was really terrific! Unfortunately there were no sheets anywhere in the apartment for the sofa bed. I realize since there were only 2 of us so she assumed we would both sleep in the same bed. I explained we do not sleep well that way and we would have been willing to pay a one time extra fee for sheets. When I contacted her and told her our dilemma she said she was not in charge of that because she has a service do it. So we never got the sheets. After 5 days we asked for another roll of toilet paper but we were told the two rolls we got at the beginning has to last for a week or you have to buy your own.