We enjoyed our experience staying at the flat. Key pick up was customer friendly. Owner met us at pick up and stopped by one other time during our four day stay when we asked for additional pillows. The flat was decorated very modern and was clean. The flat is in a complex that is being re-modeled. Loved the balcony. Florence had a heat wave and air conditioning was wonderful. The location was excellent. If you want to experience Italy this is perfect location. There is a very nice italian restaurant next door. We met the cook who is from Sicily. Food was very good and we had fun talking with the cook. It was fun shopping at the local grocery and bakeries for fresh fruit, bread and supplies. All within short walking distance. My boyfriend likes to run and there was a park nearby. We felt safe at night and it was quiet. About a half mile from tourist area.