Elena and Paulo are great hosts. They responded really quickly to our messages and sorted out a couple of issue we had. The shower drain got blocked and the Internet was a bit spotty to begin with, but they were really attentive and didn't stop until the issues were resolved. The apartment is in a fantastic location for the center of Florence and the calmer south side of the river. Parking is great in a private area, there's plenty of hot water, heating is good if it's cold and even when outside it was 30 degrees C during the day, the apartment stayed nice and cool. The sofa-bed is fine to sleep on. Get restaurant recommendations from Paulo, he gave us tips on a couple of smashing local restaurants.