On the day of arrival, we kept in contact with Silvia via Whatsapp and she made sure to be home upon our arrival. Once at our place, Silvia gave us a quick tour of the place as well as recommendations of activities/tours to do in Florence and a booklet of places to eat/drink/etc. Not to mention, she also had a map of Florence with key landmarks which we used throughout our trip and checked each one off.
The place was very clean, and the rooms were quite large (bedroom, kitchen) except for the washroom. The washroom is a bit tiny, especially for my boyfriend who is 6 feet tall, he found it a bit hard to maneuver in the washroom and actual shower.
The weather in Florence during our stay was extremely hot (30+ degrees), even with the fans provided and a comfortable bed, it was hard to fall asleep. Not anyone's fault here, but just wanted to point this out in case you are the type who must have AC.
Overall, we enjoyed our stay and our host.