My wife and I had a very nice stay at this apartment. Alessandro met us on our arrival and helped orient us to the apartment as well as the surrounding area. (He even helped carry our luggage up the stairs.) We were also able to arrange a day trip to several locations outside Florence through Alessandro and he booked a cab to take us to the airport on our last day. Alessandro really did go out of his way to help make our trip to Florence memorable.
The only problem we encountered was with the heater, but Luca came right away to resolve the issue.
We enjoyed staying at the apartment on the Ponte Vecchio and had a great time in Florence.