The view is absolutely beautiful from this room, pictures are completely accurate. It is very convenient for seeing the majority of the city, just on the Oltrarno side of the Ponte Vecchio. We did not meet Luca, rather his associate Alessandro met us at the building and showed us the apartment. He was extremely helpful and allowed us to leave our luggage in his office since we were leaving after the check out time. Luca seems to be very absent, conducting the majority of work through his associates. We appreciated the service provided by Alessandro, but can't really speak to Luca's service.