This is a great place to stay with a large, spacious room and nice bathroom with two sinks.. Although it is shared. Very convenient to the train station. However, when we arrived we were greeted by a note to call to be let in. We tried the number multiple times and no one answered. We were left standing in the heat with our heavy backpacks for almost 45 minutes. I finally messaged them on Airbnb but did not get a response. Then when she finally showed up she said she had tried to call me that morning, but we're from the U.S. and our phones don't work and she had not told me that was how she was planning on getting ahold of me to coordinate check in. It was a frustrating start to our time in Florence, and caused us to miss out on one of the activities we had planned. We also were told to pay a tax in cash when we arrived which I'm not sure I was aware of until arrival. So if you don't want to spend a great deal of time trying to check in to your b&b, I would not recommend this place. Or make sure you make concrete plans for checking in.