Wow what to say... terrible experience. Firstly, stefano’s apartment is labyrinthine which is fine if he showed us how to get in!!! We were stuck in hallway with the keys for 2 hours trying to get in. Also bedroom doesn’t have air conditioning which inhibits you from being able to sleep since Florence is HOT in the summer. Lastly, when we tried to message stefano he did not respond even when we asked for a late check-out. I’d stay away. He doesn’t seem to care about his guests. Also there are a TON of stairs to get into apartment.