We briefly met Federica upon arrival. The room is spacious and the apartment was clean. The pets are super social and love attention. We really liked them! However, the shower was clogged. Causing the entire bathroom floor (and the kitchen, connected to the bathroom) to overflow with water with every (brief) shower. The pets also shed a lot of hair. Together, this created a dirty situation. We used our 2nd pair towels to clean the floors after every use, but they were soaking wet and covered in hair. At the end of our stay we were looking forward to heading home.