Overall my boyfriend and I had a wonderful stay at Lodovico's. There was a little hiccup at the beginning that was resolved promptly and with a lot of kindness. We arrived at the flat at the time we had previously set but no one was there to greet us. After waiting for 15 minutes we reached out via the number we were given and were immediately answered by Lodovico's mother who was incredibly kind and helpful. She came as quick as she could to the flat, she came from outside Florence, she apologized profusely and helped us with our bags up to the flat. Once we arrived, there was cleaning that still needed to be done. Lodovico's mother did everything to make our stay ready for us in a very timely manner, even under these unforeseen circumstances. We went for a nice dinner while we waited and did not feel put out at all, even though it was all unexpected. The flat was very clean, no street noise was heard, very comfortable bed and in an amazing location. Beautiful views from every angle!