The apartment was in a great spot, it was quiet and within walking distance to all the attractions of Florence. We were greeted with a bottle of wine and chocolates. There were a few little things that made the stay a little less enjoyable. On the day of arrival, we were told we wouldn't be able to check in for 4 hours after the agreed time, which was frustrating as there were 4 of us with big bags. Also, the wifi did not work.
Overall the apartment is clean and nicely located but there are a few communication issues that could be improved.