Stayed here for 5 nights with 2 of my friends and had an outstanding time in Florence. The apartment is very big and beautiful. The bedrooms are large and comfortable and the welcome basket was a delightful treat that helped start each morning prior to leaving for our daily adventures in this wonderful city. From the time we went through the door the first time until our stay was done the staff was very responsive, giving tips on restaurants and points of interest and requesting a taxi when needed. Having staff in the building office was so convenient. The lift (elevator) was an added bonus when moving in/out with the luggage and at the end of a long day of sightseeing. I'd recommend Novella House to all for it's location, hospitality and comfort. I miss being there!