*RENTERS BEWARE* We had 7 nights planned at this apartment. We ended up having to stay three nights before Airbnb stepped in and was able to resolve the situation for us. Thank goodness for them. The place itself was so-so. As the other reviews mention, the upstairs bedroom and bathroom have low ceilings. This should be expected as it is described in the listing. The tv works, the bed was acceptable, it was a secure apartment. And now for the issue that made our three nights at this place the worst vacation experience of our lives. The place was unbearably cold. Unbearably cold. It is winter here, getting down to 0c (32f) at night outside. The apartment has bad windows with large gaps that let a large amount of freezing air into the place. In addition, there is one radiating heater that does not get hot. While we attempted to sleep, the temperature was approx. 7-8c (40-45f). We could not sleep for three nights in a row. The host was extremely argumentative and rude and did not properly attempt to resolve the issue. We were provided an additional blanket that his kind mother brought us, but that did not suffice. We wore multiple socks, thermals, pants, two coats, were under multiple blankets, and were shivering and unable to sleep each night! We requested multiple times to have help in heating with a plug-in space heater or something of that sort and were ignored each time we requested it. The host refused to allow us to be refunded for the remaining nights, which caused a major issue as we could not book another place without being sure we would get our money back. At one point to try and get as much money from us as possible, the host sent photos to Airbnb of a DIFFERENT APARTMENT showing a thermostat reading of 18c (67f). This is proven in our bnb conversations and was ofcourse a very dishonest and ridiculous thing to do. After three days of arguing with the host, Airbnb stepped in and resolved the issue. After the first three nights we decided that we didn't like Florence anymore. We spent three days In a row walking from store to restaurant to store trying to warm ourselves up, and dreading the thought of returning to the "inside" of this apartment. We have now rented another apartment in Florence and having a wonderful time! Again, thank goodness for Airbnb customer service. As for the area, the market is cool across the street, but ultimately you will walk to the opposite side of central Florence each day, so I would recommend something closer to the water. You should think long and hard before booking this apartment. I would not stay there again at any time of the year, but most certainly not in the middle of winter or summer. There are large gaps in the windows that are not fixed which makes the apartment pretty much a "open" apartment. We were irked...