Here's my experience with this airbnb. First off, the location of this airbnb is in what the airbnb host calls 'an old palace' - maybe a way to justify that it is not in the best of conditions. That should already be a red flag. There isn't much ventilation in the room as it is located on the ground floor, and feels more like a basement space. You are given two fans, but when you are there during the summer, it is going to be unbearable and hot. WiFi is also spotty and only works decently in the common space, definitely not in the main bedroom. Now, here's the worst part.. and I don't like leaving negative reviews. But for anyone spending hundreds of dollars to travel, and spending precious time away on vacation, I'm writing this for you. I came back to the airbnb at 1AM one night and found an infestation of roaches on the ground. About 5 of them were killed, and 5 escaped. Who knows how many more there could have been, but many of them ran into holes under the shower and into crevices of the walls. I have pictures of some of the bugs for proof. I sent a text message to my airbnb host, and noted that the airbnb was NOT LIVABLE. He did not respond until late morning, and his response was that this was an 'old palace' (like I had mentioned) and they have not had a problem, and even went on to say that perhaps a window was opened which allowed all the roaches in (yes - all 10+ of them? they've clearly been living there). In any case, no windows had been touched. I didn't even know the place had proper windows. I ended up staying up all night, unable to sleep, and cautious of any creatures on the ground. The airbnb is connected / on the ground floor of a hotel that is also run by the host, I believe, and he did not offer a room in the hotel despite the situation. He basically just put the blame on his guest, which was absurd. I have already reached out to airbnb to contact the hosts here, and I hope proper action can be taken. I've had many great experiences with airbnb, and this was by far.. the worst, and unfortunately took away from my experience of Florence. The only upside is that the host was responsive when I first booked the airbnb and the location is good. The caffe connected to this airbnb will help you store your luggage upon arriving early, which was nice of them to do. But even on that.. they store your luggage in a basement room on the side of the restaurant's building. This sounds fine, but the door is left unlocked for anyone on the street level to enter. Luckily I don't think any strangers entered the basement, but just know that that will be the case if you plan to...