Roberto was very accommodating and worked with us to be there when we arrived. Roberto walked us through on how to use the appliances and was very helpful during the stay. It was a huge help to have access to a washer during our travels. The only downside to this apartment was the temperature of the apartment. Local regulations are limiting how much you can heat your home because of the war in Ukraine. That meant the house was consistently 18.5 c (65 f). Great at night, but a little cold in the morning and before bed. However, they had plenty of blankets available for lounging in the living room and extra in the bedroom. Roberto was a great host and the apartment was a great space (and very quiet inside) next to downtown.