Unfortunately although Florjan was helpful, the accommodation is not suitable for self check-in. Furthermore, the first structure that I booked, Charming Apartments in Florence, was so smelly, without windows and with mold, that I was about to cancel the reservation. Florjan then directed me to another apartment which, although not smelly and with windows, was extremely cold. To make up for the cold there is a somewhat old and unsafe gas stove. However, Florjan has always been available and provided us with extra blankets. In general the services are poor or completely absent. Unfortunately I do not recommend it.