Ilaria was extremely helpful in helping us get to the apartment. She met us at our car at the edge of Florence and took us to the parking deck in the city helping us avoid the restrictions and fines on nonresident cars in Florence. Her English was perfect and communications were very easy. The apartment was lovely and spacious. The kitchen was furnished with everything we needed and a grocery store was close. The location is perfect, immediately near the Galileo museum and about a 2 minute walk from the Uffizi. There is a coffee shop right outside the building door. We would definitely stay with her again if we come back to Florence.