I didn't meet Francesca in person but she was so prompt in all communication, including sending detailed check in instructions that seemed overwhelming but worked perfectly. She was so helpful throughout, including calling to order a taxi for me to get to the airport super early in the morning. Be aware that this place is shared with others, including one bathroom shared among multiple rooms, and it's not like other places I stayed in Italy with thick walls, you can hear everything. So the stay depends somewhat on the others there at the same time, schedules, and how quiet (or not) people are willing to be. It worked for me for a night before flying out of Florence.