Marco was great leading up to the trip. Was very quick with every response and helpful with some info we needed before we left home. Then he put us in touch with Gabriel who was going to be there to check us in. Gabriel was fantastic, he was there right when we arrived and brought us a box of espresso pods for the machine in the unit! He walked us through the unit and told us everything we needed to know. He also gave us a VERY detailed rundown of some not so known sights to see in Florence. He was also in contact with me throughout the stay and even set us up with a taxi pick up at the end of our stay. He could not have been more helpful. We will definetly be booking this unit again when we come back to Florence.
P.S. - The hot tub is a nice touch, especially after so many days of walking around town (and Rome before that)