Giovanni was really nice and spoke a lot of English. He met us on time and explained everything to us. It was an easy 15-20 min walk from the train station. WiFi was good. The place itself was amazing - so nice! Great bathroom (hairdryer), kitchen, and living room and bedroom. It was so big! If the couch pulled out (I think it does), it would be easy to sleep 2-4 people. The location was great, just off of Via de Neri, close walking to all the sights - Duomo, Ponte Vecchio, Uffizi, Piazza Republicca/Signora, Santa Croce.