This apartment was fabulous! Saverio was there waiting for us when we arrived, and was extremely pleasant and helpful in getting us settled for our visit. He even supplied a list of local restaurant suggestions, arranged by style and level of expense. The apartment was incredible, with two levels and plenty of space. It was very comfortable, and we absolutely loved the rooftop terrace! We also enjoyed the good-working AC in every room, especially since our visit was during mid-August, and it was very hot. The location is perfect, just outside the bustling tourist areas and easy walking distance to everywhere in the city. The apartment entry is on the fourth floor, and the lift worked just fine transporting us up there. Every amenity was as advertised, and we would love to stay here again during our next trip to Firenze!