Lysiane is lovely! She waited for us early in the morning and gave us all the information needed for the apartment and the city, with a map and suggestions of places to eat. The flat is well located, you can walk to all main attractions, it's quiet, and fully equipped. Wifi works perfectly, like the washing machine. We truly felt like at home. Also Lysiane left some book guides from Firenze and Italy we found helpful. We would completely recommend this apartment. Book away! and thanks again for your hospitality!