Isabella always responded to questions quickly, was there waiting for us on the first day, and did a fabulous job of making us feel at home in the apartment with simple and clear instructions for everything. The location and view are perfect - far beyond even the photos. The sounds of people in the square reminded me of the ocean, which I loved, and going up the stairs was like a transition to a different world. It was the trip of a lifetime - if Florence wasn't so amazing you wouldn't need to go outside.