This place was wonderful. We were greeted by Marco, who showed us everything and was very patient with us given that we arrived 4 hours later than we anticipated! Tom was very accomodating and provided us with a baby crib for our 6-month old. The location couldn't be better - close to all the major sights and the Oltrarno neighborhood. It is quite a hike up the stairs, but it also made it very quiet in the evenings. We would definitely recommend!