Beyond expectations! Cristy answered all our questions, helped arrange transportation and offered helpful suggestions on everything from where to see the sunset to where to go for the freshest groceries. She greeted us at the home and had prepared a welcome snack for us when we arrived. The accommodations were clean and well-appointed. No detail was overlooked to make us feel at home. The location is perfect for walking pretty much everywhere. For those looking to stay in Florence do not miss the chance to stay here. You will be happy you did!