Everything was as expected. Marella had a friend greet us at arrival and give us all the details of the apartment and major sites in the city. Marella checked in on us to ensure we had everything we needed. The entire experience was great. The apartment was a great place to call home after a long day of walking and eating. We would absolutely stay here again and recommend to anyone. A nice thing we learned was the history of the building itself as a historic piece of Florence history.