There simply could not be better hosts than Gianfranco and Cinzia! From the moment we made contact, they were like friends more than Airbnb hosts, answering every minor question quickly with complete and detailed information. They were always courteous and helpful, yet fully respectful of our privacy as tenants. Gianfranco met us at the door on arrival, helped us with bags, and made sure we were settled. Twice he took us on walking tours of Florence to get oriented and better understand the history. The apartment was just as described and perfectly comfortable for our needs. My friend was working remotely and had no issues whatsoever with the excellent internet service. Gianfranco was quickly available by phone with any concern or question we had regarding the apartment, Florence, or anything related to our stay in Italy. Several times we needed his help with minor issues as we traveled and he was always very helpful. We stayed for one month, and unfortunately, for some of our time there, I was ill. Gianfranco immediately provided local doctor contact information and guidance, offered to bring groceries, delivered drinking water to our doorstep, and checked on me daily until I recovered. I simply cannot recommend him enough. It was truly as if we had family in Italy. When it came time to leave, our departure was at 4 a.m. Even at that ridiculously early hour, Gianfranco met us at our door, helped take our bags downstairs, and made a crucial phone call to get another taxi when the one we'd ordered failed to show. Consider yourself very lucky if you book this Airbnb! You will never regret it, and your stay in Florence will be far more enjoyable and comfortable. I have often stayed in Airbnbs, but never encountered such remarkably responsive, caring hosts. The apartment is in a lovely neighborhood just steps from the main attractions and Gianfranco and Cinzia are simply the best!