Francesca was an excellent host. She was very thorough and went out of her way to help us. She arranged cabs for us to get to the train station which was very helpful. My husband and I and 4 teenage/adult children stayed and there was room for all of us. The apartment itself was bright and clean and well stocked. It felt so good to take a break from the heat and sightseeing and to be abe to come back to a place that was so comfortable was so nice. We loved Florence and loved this apartment!