Cristina was very nice and gave us a nice introduction to the apartment. The apartment was well beyond our expectations. The apartment was situated only half a block from the Duomo and everywhere we visited was within a 15 minute walk. The apartment itself, recently renovated, was beautiful, modern, clean and luxurious. It had every amenity that we could need as a family of two adults and 4 children (including two separate marble-clad bathrooms (the pictures on the website are as they are in real-life). It felt like staying in a fancy hotel for us and will be a big part of our memories of our visit to Florence.