From start to finish, this apartment was awesome!! Marina communicated beautifully and promptly every time I messaged her. Unfortunately, she was away for our arrival, but had arranged for her brother, Claudio, to meet us at the flat. He was waiting for us and even helped carry our luggage up the 2 flights (ish) of stairs. Claudio was very helpful in every way-showing the flat, directions, restaurant recommendations, etc. We were very impressed with the flat. It was extremely clean and comfortable. It had lovely linens, lots of good quality towels, extra pillows if needed, and best of all, 3 bathrooms and 3 showers! Unheard of in Italy! Oh and one last thing...it was ultra quiet at night, as well as first thing in the morning. Great windows! The next very best thing was the LOCATION! Not knowing Florence at all, this flat was in an amazing location to everything. We stayed for 6 nights and never needed a cab anywhere. The neighbourhood felt very safe, even late at night.