Anna is such a wonderful and helpful host. We had problems with our flights which meant we had to arrive outside of the usual check in time but Anna was so helpful about it and she waited later than usual to greet us. The apartment is beautiful, so spacious and in an ideal location, just a short walk from wherever you need to go in Florence. We had a wonderful time and the apartment Was exactly what we'd hoped for. I would highly recommend this place, I don't think you could find anywhere better.