We had to ask them to send someone to come clean the apartment after a virtual check in where we found the surfaces and floors covered in crumbs and stuff. Apparently there was a miscommunication between coworkers about the state of the place. They sent someone to clean after requesting photos through WhatsApp. I’m grateful they sent the cleaner but overall the experience wasn’t great. The location was nice, right by the Duomo and the river. The ac works well and there was a washer. No dryer, but a rack to hang things out to dry.