WOW!! By far my favorite Airbnb place I've stayed in, she made it a wonderful experience!! Detailed directions, easy to get a hold of, & the apartment was spacious, clean, & charming. Her, her (I'm assuming) husband, & her son took up our bags and she & her son kindly walked us through every detail of the apartment. He translated when necessary, and communication was not an issue at all. If I find myself back in Florence, I will 100% book with her again!! I cannot say enough kind things about her or her apartment.