This is a corporate rental. They communicated quickly, but never did anyone on their team offer their name. This is fine, but some guests might miss any feel of personal connection. The apartment is pretty much as advertised. One bedroom does not have air-conditioning. As it is a top floor apartment, be aware that there are issues with doorways for some taller people. The mattresses are very firm. The included parking garage is excellent for those driving to Firenze. Overall, a good find.