Laura was a wonderful host and a life saver when I left my computer bag on the bus that brought us from Bologna to Florence because of bad weather at the airport. She called the bus company twice to make sure they found it and I was able to retrieve it. The apartment is small but well-located, in a neighborhood that is both convenient and seems to be mostly locals rather than tourists. There's good storage for your stuff, in both the bathroom and the bedroom. (We put our suitcases on top of the wardrobe.) The wi-fi is a little unreliable, but I've had that problem in every apartment I've ever rented in Florence, so I suspect it's the ISP.