Everything was ok except the arrival part. The owner expect you to give your arrival time in advance, which is totally ok. Then you communicate with someone that works for the owner, tells him your arrival time. Despite this info, the guy showed up to open the door 30 minutes late, without saying sorry.
Inside, the couch was unfolded (bed position), we wanted to fold it back for day time and it was a bit hard to manoeuvre, the guy kept on asking « you really want to fold it back ? » and finally gave up saying he didn’t know how to do it.