This was my first time using Airbnb and I have to say the experience was great. Of course it doesn't hurt when the place you're staying at is just as promised and you have super hosts like Gianfranco and Cinzia. We had all the conveniences of home plus a great location from which to visit the delights of Florence on foot. I would highly recommend this apartment. We were two families sharing the place (there were 7 of us, 5 adults and two small children) and it was perfect. There are two bedrooms close to a bathroom near to the kitchen then a lovely near open concept sitting salon with a few steps up to a dining room and tv room with large pullout bed. This area is separated by a door from those first 2 bedrooms and kitchen offering great privacy if families are sharing. Off this sitting/dining/tv area was another door to a small hallway where the 3rd bedroom was located and a second bathroom (and laundry facilities) and access to a separate enclosed veranda sitting area with large windows. The veranda can also be accessed from the sitting area. The apartment was light and airy while also retaining an old world charm. And it had an elevator. What's not to love! My only regret is not being able to stay longer. I would definitely come back.