We spent 4 nights here and didn't really feel at home. Renata and her daughter Marika were very nice , Marika met us for the check in but did not stay long or give all the information we needed about the place . she seemed to be in a hurry, we arrived late in the evening so that is understandable. than we found out there was no real heating and no hot water. the hot water problem was eventually fixed on our last day.... and for some reason Renata accused this on us though the water boiler did not work from the first moment. Also we did not have enough toilet paper ( two rolls for 4 ppl X4 days), some of the towels we got were brand new from IKEA and hadn't been washed so they kept falling apart. Generally we felt a bit disappointed. no generosity. the house was very cold and we received no information about heating. the tiny AC was not enough to get the whole place warmed up. the house was not very clean and not maintained properly. some of the things didn't work (such as the washer) or we didn't know how to work them and this was un- pleasant. Florence was beautiful and welcoming but we would pick another place to stay.