Gianni was a great host. When we arrived we did not have access to international calls co Gianni told us we would track our flight and be sure to meet us one hour after we landed giving us time to clear customs. When we arrived Gianni was waiting for us at the apartment, made us feel at home, gave us restaurant and Florence suggestions and some other Italian city suggestions. He even carried our bags up an into the apartment which was just perfect in the hart of Florence. Great updated apartment within walking distance to everything.