The communication with Claudia was perfect and the check in was great as well. The location looks exactly like the pictures, we really liked the interior design! It was very quiet and has a nice garden, that you can use to relax. Other than that it was very central, there are nice restaurants nearby. You need 10-20 min to every place in Florence, so it's ideal to explore the city.
You get breakfast into your room. It comes a bit earlier than expected, so be prepared. And we didn't get a change of towels.
Other than that highly recommend.