Liza has a nice apartment close to the main train station and attractions in Florence. The living room is very spacious and the double showers in the bathroom are a nice touch. Although the apartment is on a main street, there is no street noise in the bedroom at night. We did not actually meet Liza in person, however check in and check out went very smoothly. We had read quite a few reviews saying that the main door lock is tricky. However, Liza provides very clear instructions and it was never an issue during our stay. The air conditioning unit did not cool down the room as much as we had hoped and we instead used the fan Liza provided for the living room. The floors and bathroom were not as clean as we had hoped, but towels and linens were fresh. Even though we were really looking forward to staying here and were slightly let down by the cleanliness/amenities, it could live up to the pictures in the listing with a bit more TLC. Overall, we had a nice stay in Florence!