The host (Sandra's husband) is very nice and friendly. He waited us in the apartment and able to communicate in English. He has introduced the Florence to us detailedly. The apartment is located in a safe district. The apartment is around 10-15 minutes away from the train station. It is also spacious and clean. There is also a yard outside the apartment for washing the cloth and air dry the cloth under the sun. One more thing to add, the apartment located on the ground floor. It is very good for guests who have a lot of luggages like us.
During our stay in the apartment, the two air conditioners had a water leakage problem on the first day. However the host sent a technician to fix the problem rapidly.
The wifi connection is good which allow many devices to use it at the same time.
I believe we had brought lots of inconveniences to the host during our stay In Florence. However he is always not hesitate to reply and help us immediately. We all highly appreciate the his patience and tolerance.