Erika was fantastic! She was great to communicate with before our arrival and during our nine night stay when we had any question. The apartment itself is really nicely laid out and furnished exceptionally well. It's on a side street and very quiet at night. While we didn't cook during our stay (too many good restaurants to try) everything is available for those who want to. The location is excellent, a few blocks from all the crowds in the Duomo but an easy walk to everything. Erika provides a lot of material on the neighborhood and Florence and her suggestions are first rate. We cannot rate our experience too highly and would give more than 5 stars if we could.