Ellly was very helpful and friendly. She walked thru everything with us at the apartment including a map with points of interest and dining recommendations. She allowed us to store our luggage after the 10am check out time since our departure was later. The location is WONDERFUL although lots of street noise if the windows are open. It looks just like the pics, has interesting antiques and furnishings.
Very difficult to find...be aware there are 2 different numbering systems in Florence for addresses. One is for businesses and the other for residences, it was very confusing to this American.