Michelangelo greeted us on our arrival. We had several heavy suitcases, there was a rather steep staircase up to the "Lovenest", and both of us are in our 60s. But Michelangelo helped us with our luggage, carrying it up for us. He did the same when we left, helping us get it down to the street AND also helped us take it a block down the street to the parking garage. WOW - GREATLY APPRECIATED !! When we arrived, he provided a map and tips on places to eat and sites to see (all of which he marked on the map). And he provided us his personal cell phone number in case we had questions, problems, etc. As for the room - just as you see it on the web. The rooftop terrace is charming - we spend several hours there. And the rooms were comfortable. All in all - nothing but good words about this apartment and its host. GREAT PLACE TO STAY IN FLORENCE !!!