Paola was there to greet us and show us around on arrival. They had a great reference binder with important info about taxis and buses. This also included instructions on how to run the dish washer and washer/dryer. We didn't use them but if we had it would have been extremely useful. There were also recommendations for restaurants. We tried one and had a great meal! The Drip coffee maker was a big plus. We had coffee every morning while we made plans for the day. There is also a decent hair dryer available, also. Everything was very clean and the bed was very comfortable. I am quite picky about pillows and beds and I was very happy. The location can not be beat! In a quiet neighborhood but walking distance from EVERYTHING! The longest walk was 20 minutes. If we are lucky enough to visit Florence again we would definitely stay here again! Thank you Rocco and Paola!