Daniela was very friendly, helpful and informative with planning the check in process. She was out of town during our stay but had a friend check us in which went very smoothly and she was even able to let us check in a bit early. Daniela was very responsive to messages and anything that we needed. The location of the bnb is perfect for sight seeing in Florence. It is a small loft apartment but right in the middle of everything. The bathroom was small but very functional. We enjoyed our stay and would not hesitate to stay here again. Very clean!