First the good Anna is a great host she goes above and beyond explaining options and tours to do in Florence and surroundings. The bad the apartment is in serious need of maintenance , wall painting is coming off in several places, The AC don’t work well I would say is tolerable but definately not ok to sleep comfortable the bed and pillows are ok but the color of the sheets dark make it look dirty over all the apartment looks very dirty althou the floor was clean well. I would say for the price for two families with kids if you are in a budget is ok but I would not come back as the main issue is the bathrooms they are awful I am 37 years old in very good shape and I had a very hard time taking a shower and not falling I can’t imagine someone older showering there. We were 4 adults and 4 kids overall it was tolerable and it was only 3 nights ao I think for the price if you can live with what I say above is ok but I personally feel she should invest a little on some maintenance a good cleNiny company and a paint job. The towels are also bad they feel more like sheets than towel. Almost forgot location is great if you come by train as is in front of the train station and is still like a 10 min walk to everything. Oh I forgot someone that I think it was sent by her maybe the cleaning lady open the door the day we were leaving before our chrckout tile and open the door without our authorization we could have been naked and sees us to leave a key or something inside this was surreal also I think she knows the apartment is in bad shape as at check in it was super weird she said the people before us broke some stuff I thought that was weird as the whole apartment look the same needing a lot of maintennace…