Leonardo greeted is just downstairs outside the apartment upon arrival. He was helpful in hauling all our luggage up 3 flights of stairs and was extremely helpful in recommending some local spots for various foods. He even reserved our taxi for us to pick us up at 4:15am to the airport which was flawless.
The apartment is beautiful and so well designed. We had a great stay and would highly recommend anyone to stay here. Another awesome thing is that the electrical plugs are universal so you don't need an adapter if traveling from the U.S.
The apartment is centrally located and it is really easy to walk everywhere within a mile or so from the apartment.