Shelby and Nicco are excellent hosts! They were at the door when we arrived by taxi and Nicco carried the luggage to the apt. When we arrived there was a bottle of wine waiting for us and water in the fridge which was a nice surprise. The apartment is just like the pictures; very, very beautiful and CLEAN. The bed was comfortable too. The air conditioner worked wonderful when we used it. We opened the windows a few days and there was a nice cross breeze thru the apt. Shelby was great recommending restaurants and shops to us. She even reserved a taxi for us on our return back to the airport. Both were great hosts and I highly recommend staying here. We were out very late at night walking the streets and it is very safe. I can't stress enough the importance of location and this was the best!!!! We had the best time in Florence and we knew we could count on Shelby and Nicco if we needed anything. They even sent me an email asking if we needed anything in the middle of our stay. I thought that was very thoughtful. There is only one bathroom downstairs and the bedroom is upstairs but that didn't bother us and we are old. The closet for your clothes is plenty spacious with lots of hangers and also includes umbrella and ponchos in case of rain. Very nice not having to bring blow dryer, or bath essentials. Thank you Shelby and Nicco for your kindness and for letting us rent your apt.