While Barbra was great at addressing our issues, we still had a inconvenient and bad first experience with this place. We showed up in Italy around 1PM. We went to get food to respect the 3PM checkin. We ended up getting greeted by a representative that manages the property for the owner she did not provide much information about the place and it was a complete mess from the previous people who stayed. We were a bit shocked and put off.. we were told the cleaners should have been there to clean, they were not and did not show up to clean until closer to 5PM.. we could not unpack or settle from traveling to Florence. Once the place got cleaned it was cozy, just a bad first impression of the house. Not to mention the neighbors had a dog that constantly barked all night and early morning when left alone. The air conditioning unit was a major benefit! Like I said not totallyBarbara's fault, just a bad first experience.