This was our very first AirBnB experience. We had a lovely stay. The flat is a clean and comfortable 5 floor walk up in the heart of Florence. A ten minute walk from the train station and around the corner from Piazza della Repubblicca. Laura, our hostess, was kind and helpful. She spoke very good French and did everything she could to accommodate us. From holding our bags until check in time so we could start our day to printing a required voucher for a scheduled tour. We would definitely stay again and recommend her to our friends.