Lisa's house is very clean and cozy and is located at an ideal location. It is within walking distance to all the major attractions and the train station. Lisa is a wonderful host and makes sure that you have basic food items such as milk, juice, etc when you arrive. Since, we were traveling with a toddler, the food was a real savior. Lisa also gave instructions on using the stove, washing machine, and AC. Those really helped as we struggled using these in our previous AirBnb in Rome. She personally ensures the check-in and check-out process is smooth and is there to help you with luggage, questions about apartment/Florence, calling a cab, etc.
She is a very nice person and went beyond to ensure we had a very good stay. I broke the key to the apartment door and she made sure that we had a duplicate key when we returned back to the apartment. She also allowed us to check-out at a later time (~around 4 pm) since there were no guests for the next day.