This was a great place to stay! First, Raffaella did a great job describing the apartment and her write up and pictures are completely accurate. Second, she is great in communication and quickly responds. She was helpful on every question and request. The apartment is absolutely WONDERFULLY located...2 blocks from San Marco Piazza and the Central Mercado. Very easy walk to the main attractions of Florence. The apartment is small but beautifully done. Everything was spotlessly clean. The shower is lovely (all in the apt appears new). There were many small touches including travel books in English. The Rick Steve's book was especially helpful and small enough to carry around. My only caveat is that, as she describes, the place is small. Nice size bath and shower, good size bedroom but combo kitchen, dining room, sitting area. Sitting area is small. Sitting chair does fold out to single bed (queen in bedroom) and I slept on the single bed and it was comfortable. If you are a larger party, sitting would have to he around the small table. This was not an issue that for us (2 people) and Florence is so wonderful, the last thing we wanted to do was sit at home. Also, the surrounding businesses (coffee/wine bar, groceries) are so friendly. We loved it all and will be back again!