Alessandra was unable to greet us but her cleaning lady was waiting at the apartment to meet us and showed us where everything was. The apartment was just as described in the listing. It was clean and tidy and had everything we needed for our stay. It was in a great neighbourhood - within walking distance of everything we wanted to see and do. Alessandra left a list of restaurants that are situated close to the apartment and we found that very helpful. On departure, Alessandra also arranged a taxi to pick us up and take us to the railway station as our phone wasn't working.