The best hosts ever!! Eugenia and Karen welcomed us with great hospitality, the whole process was very efficient too, they prepared a detailed guest orientation package in print, with all the instructions and advises, plus a Firenze city map!
The house is great, looked exactly the same on pictures, roomy bedroom, bright and well equipped bathroom, an exquisite hand made wooden kitchen (too bad we weren't able to cook by ourselves), and a lovely & private garden!
Probably most importantly, they offered us tremendous room of flexibility, in terms of check-in time, the usage of apartment appliances, and check-out policies.
Highly recommend to all!