My first Airbnb experience could not have been better! I was met at the apartment by Francesco, his dad, and his son. They were all kind and welcoming. Francesco showed me around the apartment and gave me some information about the local area. He gave me the name of a neighbor who could help me if needed plus his contact information. Security was very important to me and I felt very safe. The windows had security grates on the outside and wooden shutters that could be closed at night. The door had an extra security lock which could be locked once inside the apartment. That being said, I freely walked home after dinner at night and felt completely comfortable. The location was perfect for my needs. A close walk to the Duomo which is the center of the Florence universe plus close to many restaurants, shops, and attractions. Florence is a "walking city" with narrow streets and sidewalks and I walked almost everywhere I went. If you are not a walker, then taxis are available and there are also two bus stops close to the apartment. Francesco had obviously taken care with details. There is plenty of storage, some basic cooking ingredients in the kitchen, adapter plugs, hangers, a drying rack, mini fridge items available to purchase if you desire, and some basic toiletries. The apartment was clean and comfortable. The washing machine was nice to have and the refrigerator/freezer a huge convenience. Upon arrival, Francesco told me that the WiFi set up was not working properly so he provided me with a portable WiFi hot spot. I was so impressed with this level of detail. My son stayed with me the last few days of my stay and also felt extremely positive about the apartment. Overall I cannot say enough good things about Francesco and the apartment. The only minor downside was street noise but this was NOT an issue at night, only during the day and I am sure true of everywhere in the city. I would highly recommend this apartment. The apartment and Francesco were terrific!