This is a great apartment for a larger group or families wanting to be together but still each have a private space with a bathroom. The outside terrace was very much enjoyed. Location is perfect for getting around Florence sites and the neighborhood has several nice restaurants and bakery. We had no hot water upon arrival but they sent a plumber promptly but it required parts so it took another day. It has a small kitchen but not well equipped if you plan to do much cooking. The host was extremely helpful in making reservations, getting a taxi and lining up tours.