Milena and her son were lovely hosts. They greeted us promptly at our agreed checkin time and walked us through how to use everything in the apartment. We enjoyed our stay greatly and it was a great place for 4 people to stay. The location is about 15-20 minutes from Florence’s city center and accessible from the bus or train stations nearby, which you can look up how to use online. Milena was always quick to respond and very friendly during our time in Florence.