The warm welcome of Claudio, his advices (on places to visit, restaurants, anything you ask, he was always available! ) , the confort of the room, cleanliness of the place, disposal of common area and proximity to the heart of the city participated in making my stay wonderful!! I agree with other reviewer about 4th floor but my suitcase was carried for me and they are easy! Yes, there is a restaurant at the bottom but everything becomes quiet before midnight! I had 3 very good night sleep! I will stay here again for sure when I will come back to Florence !