Annalisa was very communicative, very nice, helpful and accommodating and her apartment..- Once you get past the shock that it is at the top floor (no elevator as most apartments in Florence, we were with our baby of 18 months plus tone of luggage...but the apartment definitely worth the effort)- is the reflect of Florence: a perfect mix a Tuscan-style and modern with a splash of country-feel-like. We were very happy during our time there and at the apartment, felt like a very comfortable home-away, would definitely come back!