10/10 One of the best experiences we had. The host was extremely professional and helpful, they responded to everything we said in a very thoughtful, detailed and fast way. They also valued our opinion a lot and aimed to improve, although the experience was already flawless. We had to change our train on the day we left but they gladly offered a flexible check out time. The apartment is located right AT the Piazza della Signoria which cannot be better. You can easily find it and it is so safe and convenient. The building itself is very clean, grand and historical and has modern a elevator. The furnishing of the apartment is luxurious, new and sparkling clean, it looks even better in reality than in the photos, as everything felt very good quality. Every room has a AC; the only thing is that we came on the coldest days the heaters could be hotter. I would definitely recommend it to anyone who came to Florence, keep up the good work!