From the moment we walked in the door we were amazed. Unlike the typical exchange of keys and rules you would expect at check in, Rosy provided us with a history of the city and reccomendations of things to do. She was an incredibly knowledgeable host and really made an effort to make herself available to us. We could tell that she was making every effort to help us fall in love with Florence. The apartment itself was clean, spacious, and had a kitchen stocked with the basic essentials.