We booked this apartment as it looked great & also based it on the great reviews and we are so glad we did! I travelled with my husband and sister and we stayed for 4 nights. We contacted our host Sid with an ETA and found him waiting for us when we arrived, he showed us the apartment & gave us information on where we could find supermarkets very close by as well as other useful information, that was then followed by a courtesy text the following day asking us if all was well which was really nice. Although I was initially worried about it being a cold January visit, the apartment was a lovely warm place to come home too after a full day of exploring. The air conditioner acts as the heating system and is temperature controlled and worked perfectly. The error E40 previously mentioned in a review can be rectified by switching the unit off and back on again. (It only happened once) The bedroom downstairs has a radiator and can also be regulated. The showers in both bathrooms were lovely & hot with strong water pressure. The kitchenette was enough for us to make morning cups of tea & light breakfasts, a toaster or grill was missed though! We hired a car as we travelled outside Firenze on a few occasions and the underground car park in this gated complex was incredibly good to have! The apartment is in a very quiet area and felt very safe & secure. If you use google street maps it’s actually right opposite the Porta Faenza hotel and behind the big grey gates, you walk up along a path and it’s the 3rd apartment along. This apartment is great for families, my sister really appreciated her privacy with the downstairs en-suite double bedroom. I would more than happily stay here again on my next visit!