Really nice place to stay in Florence! Quite close to everything we wanted to see. The space was very nice but cozy for three. We did not meet Luca as there were a few people who owned the place but the gentleman who welcomed us was very kind and made sure we had everything we needed. We did not really have a need to contact the host after our welcome, however, Luca felt very accessible if we had any questions or concerns. The air conditioning was leaking a bit but the problem was fixed the next day. Overall a great location. Be warned that the place is on the third floor so if you have heavy luggage like we did, it might be a good idea to lighten your load (as there are plenty of souvinirs worth buying in Florence) or be prepared to do some hauling!