Overall, the apartment was really nice, clean, and had a lot of space. We also thought the host was communicative. Our two gripes were the air conditioning DID NOT work and that we couldn’t drop our bags off early and had to deal with a baggage service. Nitpicking… but we were only in Florence for 1N and it sucked to have to take >hour of time dealing with a bag check (mainly re: planning and logistics). Re: AC—some may not be as needy as we were, but it was the worst sleep we got on our entire trip and would recommend travelers from the states avoid in the hotter months until it is confirmed to be fixed (there were other feedback comments about this).