Upon arrival James, Lorenza's husband checked us in after our flight was delayed and waited up for us which we really appreciated. The place was extremely clean and tidy and James went to the trouble of providing a warm welcome with handwritten notes on what to do in Florence, where to go and a descriptive map, annotated with local supermarkets and personal reccomendations. The only thing I could critique was that it was too hot to sleep upstairs so we used a comfortable sofa bed downstairs. I would happily reccomend this place to any potential holiday goers.