I cannot say enough good things about Lorenzo and Lo. Our time in Florence was made even better because we had hosts as great as them. Not only were they incredibly responsive, but they helped us during a time when our vacation took a bit of a turn. They provided us with one more night's stay when it was completely unplanned, and quite sudden. They arranged for our bags to be moved for us, too! They gave us so many great recommendations, one of which ended up being the best dinner we had in Italy. The location was perfect - right across from the Duomo. We were so centrally located, with a beautiful view of the streets of Florence. We would stay here year after year if we could. This is a must-stay!!