Ian was the person who met us to let us in to the apartment when we first arrived. He was very nice, and so enthusiastic about the sights and special areas to enjoy in Florence. The location in the Oltrarno is fabulous, with great coffee, great ice cream and great food right at the foot of the front door! It is a beautiful apartment full of architectural details and heritage and an authentic art sensibility. The bathroom shower is small but we quickly figured out the way to make it work for our needs. The apartment is also surprisingly quiet and nice and dark for sleeping thanks to a great updated shutter system to close up at night. The bed is very comfortable. We will definitely be back!