Delio was a good host. He did have a problem with his cleaning lady, and wasn't ready for us at proposed time. We had to wait an hour to check in. He helped carry our bags up the 4 flights of stairs. (No elevator). It is a great location for getting around Florence, but is loud at night. He had a cute new puppy that had several accidents right outside our bedroom door. Our room was very nice and a good size, just like pictured. You are free to use the refrigerator, but there is no breakfast offered.