This is my first Airbnb experience, and I would say that Alessandra is a great hostess! We communicated a lot before I went there, Alessandra always gave me quick reply, and she did her best to search information as well as making restaurant reservation for me. I really feel home when my husband and I arrive, the room is cozy, the bed is comfortable...also a beautiful terrace both for enjoying sunshine and hanging clothes. The location is good, very close to Santa Croce. Alessandra always smiles, and I like to talk to her very much. Hope to stay again next time when visiting Florence!