The apartment was just as described and Marie-Claire was very accommodating! She waited for us even though we were a little late due to the inclement weather and she helped me get my bags upstairs (the apartment is on the second floor and no lift). The sheets on the twin beds had not been changed but she had clean ones. The place is in a great location and many wonderful attractions are steps away. It was fun to have my own apartment while in Florence and I'm glad it was this one. When the trip ended I accidentally left my rings and Marie-Claire made sure they arrived to me in the USA! She even packaged them nicely! She communicated with me through the whole process and tracked the package as well. Marie-Claire is a wonderful person and the apartment is just lovely! I was thoroughly impressed with her! Very nice and accommodating! I would stay here again!