The space was great. The rooms were large and comfortable. The location was excellent for walking around. We were arriving by train and he passed me a message to message him on a number when I arrived. I did and told him we would be at the apartment in 20 minutes. We arrived right on time. After waiting an additional 5 minutes, standing outside on the sidewalk with our luggage, he messaged back and said he was coming. After an additional 15 minutes I messaged him again and told him I had gone into a nearby hotel lobby to wait. He said we were in the wrong place (exactly the location the website took us to) and someone would come meet us. Finally after 30 minutes a guy arrived. He apologized profusely, said he was not Sid, just a guy hired to help. He gave instructions for the keys and doors and said the WiFi password was on the back of the router (unfortunately I had to try this on 7 different network to figure out which one the PW went to). Great space, bad service with minimal effort