We loved our stay here, and everything was completely "as advertised." Alessandra was quick to communicate via email leading up to our stay, and met us exactly when she promised she would. She's a warm and welcoming host, and since she has done this many times before, she had tons of info available to us about restaurants and sites nearby. She explained everything in the apartment and we didn't have any issues while we were there (there was a bit of a language barrier at times but she repeats things as needed and it was never a problem!). As for the apartment, it was absolutely perfect for us. Hotels in Florence tend to be much more plush than we are willing to pay for, since we are barely in the room... or they are boutique hotels that sacrifice comfort and style for price. This was the perfect balance - inexpensive and yet spacious and comfortable so you really feel like you're at home. If you have ever been to Florence but never stayed in the Oltrarno, it makes the experience so much better. In a 10 minute walk we were able to get to the Uffizi, Duomo, etc., but at the end of a long day sightseeing with tons of other tourists, it was amazing to walk across the bridge to a quieter, more local neighborhood. All of the best bars and restaurants we visited during our week's stay were within a few blocks of the apartment - it could not have been more convenient, and yet many times we were the only non-locals there! The apartment is perfectly located and also very comfortable. If you have ever stayed in an Italian boutique hotel, you know that the bathrooms and beds are usually hit or miss. Though the shower was a bit small, it is fully enclosed (as opposed to many European styles when there is water all over the floor), and the bed is a true queen size (not two twins pushed together). Those little things made a big difference! The apartment is a perfect compromise for a visitor who wants to be near all the tourist attractions, but away from the overwhelming crowds. We would completely recommend this spot to anyone, and are planning our return to Alessandra's soon!