Couple visiting Florence, Easy check in, they were very accommodating for an slightly earlier check in for us. Very quick response time and this was true throughout our stay. Nice apartment, split level loads of stairs, it didn’t bother us but someone who is older or struggle with stairs it could be a slight issue. Everything worked well, has an aircon, pressure is a little low in the shower but it’s ok. Location is extremely good, can’t get any closer to central, everything is in walking distance. Only negative was the bed and mattress. Struggle to see how anyone would have a great night sleep on that bed, the bed was creaking every time we moved, also mattress is poor quality, certainly doesn’t help a comfortable sleep. Overall great apartment in good location, would recommend and stay again. Bear in mind the what the price is you get a lot for your money and extremely good value for money.