Laura was very responsive and helpful, check in was very smooth, location was convenient if coming by train from the S M Novella station, just a quick 15 minute walk. So close to all the attractions but on a very quiet street. Laura was helpful enough to refer taxi services and a bag check the day we checked out so we could leave our suitcases while we toured before we caught our next train. Very historical apartment with its exposed stone walls and quite lofts. Definitely for those that want a little authenticity with modern amenities.