Lovely place in a great location. I found their process very frustrating if I’m honest. I’m used to booking on Airbnb, paying the full cost up front, and then communicating / managing the experience very easily through messages. The company that owns this place has a really clunky and time consuming guest portal that they want you to input loads of information into. The arrival process was needlessly painful, they had some poor lady waiting around late into the night for us to arrive as opposed to just having a simple lockbox, and we were then expected to pay a late arrival fee in cash for her time.
I feel a bit bad because clearly their hearts are in the right place and the place was good. I did find the process a bit overkill and slightly tarnished the build up unnecessarily.