Silvina was super friendly and helpful, she was already waiting for us in the apartment and help us carry the luggage up the stairs. She gave us maps and lot's of recommendations: which pizza place she went to when she lived in the apartment herself, which churches to visit, her favorite gelateria... She remembered that the friend I was traveling with had her birthday, congratulated her and gave her a bottle of Chianti. The apartment was very clean and cosy, we enjoyed our time there a lot. It was the perfect place to explore the city by foot, you can easily walk to the Boboli Gardens, the Ponte Vecchio, the Uffizi, the Duomo etc.