I don't like writing negative reviews. But I need to be honest. I'll start with the good.
The location is fantastic. It's close to everything and there's a grocery store across the street. The location could not be any better.
Style. This place has style. It's very modern and beautiful.
Size. This apartment is large. Two bedrooms and two bathrooms was more than we'd hoped for in Florence.
Washer/Dryer combined was perfect. We stayed in this apartment right in the middle of our Italy trip, so we needed to wash clothes. It was convenient to have that in the apartment.
A/C. It was so great to have air conditioning. It worked famously to cool us down.
Now the not so good.
The biggest problem was that the apartment smells like cigarette smoke. It seemed like there had been an attempt to mask the smell, but when the apartment was closed up for a few hours while we were gone the smell was obvious. I rechecked the listing and saw that "no smoking" is one of the rules. But the smell was there and so was an ashtray, right on the counter top. Unfortunately, I'm sensitive to cigarette smell so that was pretty unpleasant for me. I would not have rented this place had I known. The bedding did not smell however, so that was a plus.
The stair case to get up to the apartment is steep and narrow. We survived and it wasn't a big deal for us, but it might be a deal-breaker for some.
Communication was hard. Granted, we changed our check in time a few times which made it complicated for our host. But once we were there for check in (and had given 1 hour notice of our final arrival time), we called a number they gave us, but the person who answered only spoke Italian. One of my many flaws is that I don't speak Italian. The person said some things then hung up. I tried messaging on Airbnb, Whats-App, and text message and did not get an answer. I just needed a simple "We'll be there in 20." But I got no response, which was confusing. Once someone did arrive she was stressed and gave us the shortest tour in the history of tours. It was fine, and I understand that our late arrival apparently meant that she had other things to do at that exact same time, but the stressed-ness almost seemed like annoyance. It wasn't the warm welcome we'd received in the previous two apartments we'd checked into in other cities.
The floor wasn't clean. I found hair that wasn't mine (wrong color and length) throughout the apartment. It might have been because we asked for an early check in?
All in all, I wish these people the best in their business of renting apartments. They just have a few kinks to work out.