Roberta was great and her home worked really well for our 3 nights in Florence. Communication was seamless as was check-in/check-out.. We heard the neighbors a few times early in the morning, but that's not something easily controlled in a city apartment. Location was amazing and the stairs are the stairs, but for us, not a problem -- we were prepared and enjoyed the exercise. Last comment, the home did take a little while to heat up at first. Took a bit to realize in addition to the thermostat a setting for the radiators was on the furnace and turned off. Again, a minor detail for an otherwise excellent stay.