We had a nice time at Claudio's place. The main highlight is the huge, private terrace which has an unbeatable 360 degrees view of Florence, really quite unique. The location is perfect and the apartment is part of an centuries-old palace so definitely some character. Communication and check-in were good. In terms of things to be aware of, the apartment is on the top floor and the lift only takes you part of the way, so climbing with our wheelie bag when we arrived was a bit strenuous. The street on which the apartment is located has bars which when we were there stayed very noisy until 2-3am - even during the week. Thankfully the double-glazing in the main bedroom blocks the noise entirely, but you couldn't sleep with the windows open - which wasn't a problem as the air conditioning was quiet and efficient throughout the flat. The apartment could also do with a bit of freshening of the crockery, bedding etc. as they were a bit tired. But all in all, quite a unique place to stay which we recommend.