The apartment location was relatively close to the central station, a 15-20 minute walk with kids, but extremely close to the Duomo, central market, and city center that we were able to walk to all of our destinations in Florence. Gentiana also helped us arrange transport for our day trip to Tuscany and Pisa. Our family of 10 (7 adults and 3 kids) was able to use the 3 bedrooms and 2 bathrooms, and there was a loft with 2 beds that we did not use. We used the kitchen to prep our breakfast and lunches, and there was a supermarket on the corner, so we only ate out for dinners and gelato (the next door gelato, my sugar, was a delight).
The washer was broken when we tried to wash on our first night, but Gentiana was quick to reply and had a technician come to check in the morning. Because it could not be fixed, she quickly ordered a new washer but since it could only arrive the morning we were leaving, she kindly did a couple of loads of our laundry in a different unit. We are grateful that it was so easy communicating with her and she was always so readily available, and met us during check in, check out, and for the transfers. Thank you again, Gentiana for making our trip so memorable.