Lucia met us on the arrival day, which was quite early. That was truly amazing and allowed us a flexible check-in. She was friendly and explained everything well. We were a bit outside of the center of Florence but it was easy to get to the historical sights by public transportation and on foot. The apartment was large and able to accommodate our family (a couple with 3 adult children). The only difficulty for us was that there was only one room with a door. The other two double beds are open in a loft style, so you should be aware of this. I think I overlooked this! Other than that the kitchen was well-equipped and everything was clean. Just perfect!