Fabio is amazing at responding, and his place was exactly as shown. Florence is my favorite city, and this loft is in one of the best neighborhoods, Santa Croce. It’s within walking distance to almost everything (for those who are good on their feet all day). The only con is it’s on the top floor, and I didn’t look at other reviews about how steep the steps were. I still managed to lug my heavy suitcase up and down the stairs. The keyless entry is the best part about this for checking in and checking out with ease. It’s also great so you won’t forget a key!