This apartment is AMAZING and so is John, the host! We booked it originally for 3 friends total, then 1 had to cancel. John was very quick to update our reservation when that change happened so as to make sure we paid the correct fee for the space. He was super responsive every time we contacted him, and was waiting for us when we arrived, despite our only giving him a few hours notice (we were taking trains and did not have reservations in advance, so our exact arrival time was a bit up in the air. John was super flexible!). The apartment is BEAUTIFUL, spacious, and the garden is gorgeous. It's also in an awesome part of town--walkable to all the tourist stuff but in a local neighborhood with great bars and restaurants that actual Florentines frequent. He gave us great local tips, showed us how everything in the apartment worked, and in general couldn't have been better. Highly recommend!