Before we arrived she told us that she wasn't there, but her friend came and helped us with everything, she was very kind, and showed us how to go to the city center, market and all the flat. The apartment was good. The single bed was a little bit bad to sleep, but the sofa is good for the third person. Everything was clean and ok. The location is not in the center but is very close to the tram, so it was easy to get to the city center.