Great location in Florence! Very clean, spacious, and full of natural light. But the apartment unit is at the top floor (5th) with tons of stairs to climb up and down. Check-in/out with luggage up and down stairs was very challenging. Laura was very helpful responding to questions and even showed up in person for check-in and when I couldn't figure things out in the apartment. If it wasn't for the brutal stairs to get to the top floor, I'd definitely keep coming back to this apartment when visiting Florence.