We thoroughly enjoyed our stay at Bitte's place. We had just come from another rental in Cinque Terre, and it was very hard to get in touch with the owner, and did not offer any info on the area even when asked. Bittes property was one of our best stays in a rental thus far and we are avid travelers. She was out of town during our 2 days in Florence, but her parents checked us in, gave us a quick tour of the property and the surrounding area and also gave us info on how to get to what we wanted to see...
We would stay there again if we end up in Florence. This is highly recommended.