We dont have so much interaction with the host except on the airbnb private message but the host is quite quick and past in answering our quiries and concern. We are so thankful that they have allowed us to have an early check in. Her son is a good communicator. He explained well and give tips oh how to go around Florence. We really appreciated for the room upgrade. We were accommodated in a loft type room with a private leaving room and personal ref making our place very private. The place was very clean with a nice view of the Dumo. The host was also kind enough to provide us with detergent for us to was some clothes. Thank you so much.