Overall a good experience. Pros – Communication was excellent. Everyone was responsive and accommodating. There was a place to store our luggage after checkout. Location is right in the heart of Florence. Cons – not luxuriously appointed. No coffee cups (there were pods, which was nice), appliances not built in (it is a converted open space), no lamps, no small touches. The bedrooms are not traditional. One is a loft over the living room (you have to go through the other bedroom to get to it). Not conducive to individual privacy. We may be too picky.