Azadeh was wonderful! She was very warm and friendly upon our arrival and offered to help us with our bags though they were very heavy! The apartment had already been cooled down prior to our arrival which was lovely after a day of traveling. She made sure we were comfortable and had something to drink before giving us a thorough tour of the apartment. She also provided us with a map, attraction/food suggestions with addresses, and a list of easy-to-learn Italian words. The little extras that were offered helped us quite a bit and made our visit that much more relaxing. This was definitely the best stop in our five city tour of Italy.