Communication upon arrival was excellent. Place was charming and had everything we were looking for in a place to stay and checkout Florence. The closeness to the river front, walking up to Piazzale Michelangelo and easy to get to all the museums. The bed was super comfy. We were even able to do laundry in the washer and dry it on the racks provided. The temps in Florence while we were there were +30C, but the place stayed nice and cool and the dual A/C units were much appreciated. They were also quiet so running them at night to keep the place cool didn't affect sleep.
Would highly recommend for anyone visiting Florence