Ilaria is amazing! She met us at the apartment on schedule and have us a tour. She also saw us off and assisted with scheduling a taxi when we were leaving. She had materials prepared that included maps, highly rated restaurants, ect. She was very helpful and checked in on us throughout our stay. We felt right at home. The location is waking distance to all attractions, restaurants, and stores. The apartment is AMAZING and definitely exceed our expectations. Beautiful vintage looking rooms and decor. Very clean and comfortable. We have no complaints about our 4 night stay at this apartment in Florence. This was easily our favorite city and Airbnb in Italy (we visited 5: Rome, Florence, Almalfi, Venice, Milan). Highly recommended!!