Chiara was very pleasant to deal with from the initial questions before booking all the way through until the last day. She is polite and very helpful. The studio was nice and clean and had air conditioning - which I didn't think we would need in early June, but temp in the 90's made me glad we had it. We walked to her place from the train station - we would not do that again. It's worth the cab faire. She seemed eager to help when we asked for it and otherwise respected our privacy. She called the taxi for us on our last day and waited with us to make sure the driver understood our directions. She is very sweet.