Francesco is the best! We are very grateful that we chose this but apartment as our home while in Florence! It was so close to everything - the Duomo is literally just 3 minutes walk. We had the best time! Their willingness to help at all times is a personal touch that is something you can never get by staying in the hotel. Francesco even came by to the apartment one night to help us pay a parking ticket we got in Greve coz everything was in Italian and Google Translate is not able to translate in English correctly. He went out of his way to help us in making sure we get everything squared away before we left Florence! They made this trip so memorable and easy for us!!! We highly recommend them.