This is probably the worst airbnb experience I’ve had after years of using this site. The place is by no means horrible but if you want to have an actual pleasant stay, I would suggest choosing something else. There room is on the 4/5th floor, which is not listed anywhere in the description, however, we were prepared after reading the reviews. The first steps of checkin were great and everything made sense. After lugging our stuff to the very top, we realized that the apartment keys were just sitting in the keyhole waiting for us. Now, the building itself is secure, however, the apartment itself is not. So anyone that is in the building could have just walked into the place while we hadn’t arrived yet. So this was a major issue. Once we got into the apartment, it was like being in a hot oven. Being late spring in Florence, this was understandable. After about 20mins of fiddling with the air conditioning we finally got it to work. Just a heads up if you like your space to be on the colder side (think low 70s) this airbnb is probably not for you as the AC is quite weak. After a long day of travel we wanted to wind down and lay in bed for a bit before heading into town. Upon pulling the sheet up we discovered a huge bug IN the bed. Not on top, but in the already made sheets. I immediately contacted the host who said “it’s hot in the apartment so it probably came in from outside” and asked if we would like cleaning tomorrow or someone to bring new sheets today. We said today as there was not way I was sleeping in that bed with the bug sheet. After about 35mins someone arrived, promptly changed the sheets and left. We got to inspecting the apartment more and overall it was just not clean. The shower floor, even something like the bathroom mirror. It was by no means disgusting but definitely Motel 6 material. Good enough in a pinch but definitely would not recommend staying. The mosquitos were out to play the whole time we were there and somehow crept in even with all the doors and windows closed. On the second day of the stay we realized that there were ants hanging out on the apartment floor by the kitchenette area but at this point, with checkout the next day we didn’t have the energy to do anything about it. Although the proximity to the train station was nice, and you can see the top of the duomo from the balcony, I would not suggest this apartment.