The apartment itself is very spacious, modern, clean and comfortable. Being on the top floor, there was no noise - which was great. If you have a lot of luggage, I wouldn't recommend the place, because the staircase is very steep and there are LOTS of stairs (no elevator). Location is central, and great if you are arriving from Santa Maria Novella station. You do, however, enter the apartment from through the market - which can be quite chaotic at times. Carlotta was professional in her messages, and check-in was smooth.