Chiara's apartment was so lovely and charming and was exactly as expected - ready and spotless upon arrival and the decor was wonderful, resembling a classic Tuscan home with lovely architecture and amenities. She took the time to explain everything to us and gave us recommendations for places to dine in the area and offered to book taxis for us when needed. She was quick to respond and very easy to communicate with. We are so glad we booked this apartment - it added to our overall wonderful stay in Florence. We will definitely be back!