Our communication with Stefano was really good and he was very helpful. We were welcomed by their family friend Beth and she was really lovely too. If your visiting Florence, this place is ideal, offering you the feel of the Tuscany countryside within easy access into the centre of Florence; easy shuttle bus ride just outside your door step or if you drive into the hospital area, easy parking and can catch the tram that goes into town. We also walked from the tram stop back to the house and it's not that far, but do it when it's cool in the evening! The house is cute and comfortable-has all you need and very relaxing. Beautiful surroundings and was quite cool even though it was a very hot few days. Highly recommend and nice place to go back to!