My flight to Rome was late, missed train to Florence, WiFi only at airport and Florence train station. I apprised him of my situation, and he was completely helpful and answered within minutes, so when I arrived he was there and helped with my luggage. I’ll Duomo was like a block away, HOW GREAT WAS THAT!!! I took a gnocchi cooking class with Anna, and it was a 15 minute walk. When my head hit the pillow, I was fast asleep, meaning the bed was very comfortable. I was only there for 2 nights, but it was perfect all around.