The stay here could have been awesome. The apartment is great. The location is great. However there were a few details we thought needed attention for this to be considered a really good place to stay: the downstairs toilet seat was broken and unusable the whole time we were there (over a week) although there was an extra upstairs toilet we could use; the beds and pillows were worn out and very uncomfortable; the single sofa was also old, sagging and uncomfortable; the dishwasher leaked water onto the floor and could not be used; bare minimum of linen and kitchen items supplied (eg. Only a couple of odd cups and glasses, a few bowls and plates, 1x tea towel and 1x towel each for 9 days...no hand towels - but nothing that a quick IKEA shop wouldn't fix). We're not luxe travelers by any stretch and don't expect 5 star - but a few things you do expect for the money you pay - like a good night's sleep. All are easy to fix and would make this one of the best little apartments in Florence.