Guido was kind and instantly made us feel comfortable and welcome. His guidance was accurate in helping us get to his apartment. When we arrived, he walked us through the apartment and instructed us on how to get to the supermarket from there and how to use the washing machine. Both things we needed, but I probably would have forgotten about until later; so it was very thoughtful of him. We also ran into him a view times just from coming and going to the apartment (since he lives next door) and he always inquired if things were well which was professional and nice. The apartment looked exactly as pictured, a little bigger even! It had all the amenities we were looking for (AC, wifi, washer) to make our stay pleasant. It was also located in a great spot, right near the Ponte Vecchio and a short walk away from the Uffizi Gallery. It can get a little noisy at night and the early morning (street noise), but closing the shutters all the way helped a great deal. Other than that, I didn't hear a peep from any of the neighbors. We would definitely stay here again!