There is no mention that the elevator is meant for luggages only. We have to climb a few flights of stairs to our 2nd floor apartment.
On the day when we checked out, the elevator was not working and we had to carry 6 luggages down the stairs. It was terrible.
In addition, the apartment’s heaters were not working. We were told to use the aircon instead. As the heater in the toilet was not working, it was very cold to bathe.
In spite of the above, we had a good stay in Florence. Thank u!