Great check-in service, especially with my very late arrival due to two canceled flights. The small washer was a lifesaver. The small outdoor ‘patio’ was warm from the air conditioner vent, and my clothes were dry by morning. There was a bottle of Lambrusco in the fridge, which helped, but water would have been really nice. In a private review I mentioned one small issue, which I’m sure can be adjusted, so I won’t mention it here. The room was basic, but clean, with some cute modern fixtures that made it nice. The shower was awesome for weary traveler. I didn’t use the bikes. You don’t really need a bike in the historical parts of Florence. Everything is very walkable.