Lory was super helpful. Coming from another country it's hard learning the culture and language. Lory communication was clear and responsive. I feel like she went the extra mile for us to make our stay comfortable. She has a book at the apartment with suggested walking paths for sightseeing and restaurants. Her place is clean and located perfectly to visit the sites of downtown Florence. It's short walk to the Pitti Place and Ponte Vecchio. I love her apartment for the location, kitchen, and living space.