The experience was impersonal as Linda wasn't actually present. Though she was readily available by phone their were certain unpleasant situations that couldn't be addressed.

When we arrived at check in time the apartment was a mess. The people before us had left it a pig sty and apparently the cleaners were no where to be found. They were supposed to arrive at 10 am but didn't get there until 1 p.m. My grandmother wasn't feeling well and had to rest in an extremely dirty apartment.

The bed boards on one side of the bed were collapsed so we weren't able to use that side of the bed. And on top of everything the WIFI wasn't working at all. Linda called the company but it didn't start working until the morning we left.

The saving grace of the apartment was that it was in a great neighborhood - in walking distance to all the major attractions and loads of restaurants, cafes, gelato spots. 10 minute walk to Ponte Vecchio and a 15 minute hike up to the Piazzale Michalengelo were you get stunning views of the entire city.