Very responsive and helpful. Highly recommend the place due to its location and cleanliness. It’s close to the Central Food Market, the train station, the basilica, and more. You do have to carry your luggage and walk up a few flights of stairs and the light switch is right by the front door of the building. There is a distinct scent in the staircase and be careful of the stairs that could use some repair as I can see someone slip if not careful going down.