The listing was very accurate and the host was great at communicating especially as we were booking at the last min. We were already in town so Carolina made arrangements for us to drop our luggage before our check in which was really handy. We met her Mama at check in and she was so sweet and the room we had was amazing. Bathrooms were clean and well kept. There are 4 flights of stairs (with no elevator) so you do get a good work out staying here :) Great location right in center of firenze.