Talk about a perfect location for everything Florence! The bathroom looks brand new and modern, and the washing machine was the perfect touch for these tired travelers. Martina communicated with us well before we arrived and even sent a picture of the door to look for upon arrival. Laura met us outside when we arrived. The check-in process felt rushed, and there were simple some things that we ended up having to figure out on our own. We also had a problem connecting to the wifi the first night. (This could have been avoided with a more thorough check-in as the information given to us didn't match the router at all.) Laura came back and updated the information for us by the next day, and it worked just fine after that. I also left with some kind of bug bites all over my face and feet/ankles- whether bed bugs or mosquitoes, who knows. Other than these minor hiccups, everything else went just fine particularly as location was most important to us.