It was our first time using Airbnb and we were a bit unsure of how things would be. We had communicated with Ilaria just before the trip and she had sent us all the details on how to find her apartment with ease.
The apartment is exactly as pictured and was in a wonderful location to everything. There are many steps to get to the top floor, so know that prior if that is a concern. The apartment was a nice size, very clean, and had lots of storage. Everything you could need is there already, which was so helpful.
Ilaria was not there to meet us as she was away on vacation but it was not even necessary as all the information needed was left in a guide book. There are maps to use, recommendations for food, how to use everything in the apartment, and even emergency contact phone numbers left in the book. Not to mention, you can always send a note to Ilaria while there.
The only issue we had with the apartment was the bed. The mattress was really caved in in the center. My husband and I were unable to sleep well on it as you are on an angle so nights were a little hard.
All in all, it was almost all positive and we enjoyed our stay greatly in Florence.