The important things first: the bed was super comfortable (and we are kind of picky about that), the linens wonderful, the room quiet and very dark for sleeping. Despite having traveled a long way, we slept so very well here. We did not get to meet Andrea, but conversed by email and he was very helpful and even did some extra things to help us out. I can't add much that others have not already said, but overall we recommend this flat and would definitely stay here again and recommend it to others.