Francesco is a very nice guy, friendly, cheerful and helpful (gave us tips on the best places to eat in Florence). There was an issue with checking in 2 hours later than the scheduled time but Francesco was upfront and honest about it, and tried hard to make everyone happy. The listing was accurate, the level 2 apartment is tastefully decorated, modern and functional. It seemed like the next door apartment had smokers so there was a constant strong smoke smell as we entered and exited the front door at Francesco’s apartment. The neighbourhood seemed safe. Location is convenient, 2 mins walk to a supermarket, 10-15 mins walk to the L'accademia, Duomo, and Station. It was a good base to explore Florence. Thank you Francesco.