Valeria, an associate of Katia & Cristina assisted us with check in. She was waiting for us a few minutes early and was very sweet and helpful with showing us around and getting us oriented. The apartment itself was perfect. The building looks ancient from the outside, but when we went in, we were pleasantly surprised to see that there is an elevator to get our luggage up to the 4th floor. With two kids and all their stuff we really appreciated this! The view is truly amazing and you won't find a better location in Florence. We walked everywhere. There are plenty of places nearby to eat, and for breakfast food, and of course you can walk to all the sights. The interior of the apartment looks just like in the photos. Decorated very tastefully, and the bed is very comfortable. My kids said the pull out sofa was comfortable as well. The shower was small but we had plenty of hot water and the rest of the bathroom itself was plenty big. You really can't go wrong with this apartment. We are so glad we found it! Thank you Katia, Cristina & Valeria!