Amazing! Roberta waited for me at the apartment even though my flight and connections were delayed! She showed me around the apartment, explained how things worked and gave a very helpful tour of the local shops, restaurants and facilities. And, of course, she was only to happy to be contacted should I have any queries. She also contacted me mid-trip to make sure everything was ok. The bed (main and sofa-bed) were both extremely comfortable, the bathroom facilities excellent and the kitchen well equipped. A very gracious host, I have no problem in recommending Roberta's listing to anyone who wants to make this beautiful and historic building their home whilst in Florence. Thanks Roberta - I had an amazing time!