Victoria was a responsive and gracious host. Place was clean and excellent location at Santa Croce Square. Roof terrace lovely. Elevator very useful to reach 2nd floor (called 3rd floor for Americans). N.B. that third bedroom is quite small (as shown in photos) and has no window! So possibly not the best choice for 3 couples that each want an equivalent bedroom. Overall a lovely place set in old Florence. Very quiet! Air conditioning worked well.