Paolo was great, and the apartment was really nice, and in a great location, right near the city center and one of the leather markets. When we arrived, the apartment was spotless and Paolo had made up the bed in the main bedroom and had set up the pullout couch and made the bed for us. Paolo was really accommodating--my friends and I were only staying one night and needed a place to store our luggage the following day while we were doing a tour of Tuscany, and although he had other clients checking in later that day so we could not leave our luggage in the apartment, he went out of his way to make arrangements for a place for us to store our luggage. Paolo was an excellent host, and I would definitely stay with him again!