The location is fantastic. We landed late at night and on Luce’s recommendation, we took the T2 tram to Santa Novella Station. The flat is located nearby. Check in instructions were clear and accurate. The flat was very clean and quiet. Coffee is provided which is great. It was hot so the aircon in the lounge was a blessing even though it is set on 27 deg and cannot be lowered. Luce is super responsive. She can provide a list of recommendations for restaurants and gelateria upon request. I highly recommend this place.