Mauro was brilliant with communication and advice. The apartment is lovely and really convenient for seeing Florence with great local shops for groceries, pharmacy, bus lines and walking. Is on a very busy street though and near a train line where trains are slowing down and breaking. If you're a light sleeper come prepared with ear plugs. If you're going to any parks bring bug spray, we got eaten alive even in late september and must have brought the little monsters home with us. Florence was magic and would reccommend Mauro as a host and the apartment.