The room, house and facilities were great. Clara was helpful when we arrived and gave us some pointers on seeing the more local side of Florence as apposed to just the tourist attractions. It was in a good location in the more local area near cute bars and restaurants. We were too hot during the night and left the window open and got swarmed by mosquitos. There was an aircon but no remote for it. Don't leave your window open if you're in the mosquito season!