Andrea was awesome. We missed our bus and so were not there at our appointed time to check in. He not only sent someone immediately to meet us but sounded genuinely concerned in his messages sent when we did not arrive at the scheduled time. He left us a welcome basket including wine and overall it was a very easy check in/out experience. The ac was the best we had at any of our stays and the bed was great. The bathroom (shower) was a bit small but no different from other places (welcome to Italy ). Exceptionally clean + excellent service +good location and price. Thanks Andrea!