Nadia's place was as described (and more). It was actually bigger than what I expected, plenty of space for 5 people. Her neighbor Fice checked us in. I made a mistake in believing that body soap (for shower) was provided, but only hand soap was provided. When I notified her of not seeing body soap/shampoo, she asked Fice to supply us with shampoo (while I was out looking to buy body soap/shampoo). I could tell that Nadia cares. She was also very kind and prompt with e-mail communications from the beginning. Good A/C. Good WiFi, but with no password (not secure). One lesson that I learned from this Florence trip: check the expiration date of milk.