Elenora greeted us at check in and showed us the apartment and an orientation to the area. She had a map and booklet of information. The apartment was immaculate, beds were comfortable. Soft towels were provided. Powerful hairdryer. So easy to access the Duomo and easy walk to all! Elenora followed up to see if we needed anything. Great WiFi. Easy 10 minute walk to the train station. Excellent place to stay in Florence.