The apartment is perfectly located in Florence for easy access to the train and the city center. Conveniently located near several good restaurants and a super market. The washer and dryer worked great as well. My son loved the bunk beds, which gave my group plenty of beds to choose from. The check-in process was easy and Mildred quickly responded to inquiries including fixing a plugged drain on the same day we reported it. The only problem we had was with the number of mosquitoes we had to deal with every night. We killed at least 25 over 6 nights, and my whole family including my young son was bitten pretty much every night. I'm not sure if this is a problem unique to this apartment or if all apartments in Florence have this issue.