Michele was very welcoming. We informed him of our early arrival and he along with Gabriele were available to greet us at the apartment. They were so gracious in assisting us with our HEAVY luggage :).The apartment is so NICE and very spacious. It is also in a central location, and not too far from the Duomo and Accademia Gallery. The Wi-Fi connection was also great.I wished we could have stayed there a little longer, to enjoy the rest of the amenities! Overall, wonderful experience! I will definitely come back for my next visit to Florence!