Flat is decorated in a modern and welcoming fashion. There were books and maps and language guides available. Raffaele even had a printed map with all their suggestions highlighted and color coded. It was very helpful. The hot water lasts forever and the terrace is very nice. There are 3 flights of stairs to reach the apartment but it is worth it once inside. The location is away from most of the downtown tourist areas which is nice as far as privacy and quiet. There are restaurants near the flat but you do have to walk a bit to get to the main shopping, restaurants, and downtown amenities. We loved this place and would definitely stay here again if in Florence.