My mom and I stayed in Susan's flat for 5 nights and it was wonderful. Susan was very communicative and helpful even before we arrived. We were met by her sister-in-law, who was wonderfully kind and helpful. As Susan was away, we were also in touch with her nephew who always offered to help if we needed anything. Susan left a binder of information for the apartment and suggestions on shopping and restaurants, which was excellent. The apartment was beautiful and extremely comfortable. It is even more lovely than the pictures. Definitely more comfortable than staying in a tiny hotel room. The front door opens onto a covered arcade with a few restaurants. We had coffee and some dessert at one of the restaurants. They were also very friendly. The location is amazing, literally 1 minute walk to the Ponte Vecchio and 2 minutes to Palazzo Pitti. I would not hesitate to stay there again!