Marina was wonderful! We were not able to meet her as she was ill the few days we were there, but she made sure she communicated with us often to make sure we were doing well in Florence. She left me personalized notes on the apartment doors, left a color coded map of day trip routes throughout Florence, told us where to buy bus tickets, gave us recommendations for breakfast, told us the nearest market, and left coffee/tea/toast/jam for us. She also prepared a baby travel crib for our son and left a small play mat for him! The apartment has many amenities and is very comfortable. It is very modern looking and renovated. The location is a walking distance to all tourist sites and just a block to the buses. We would stay here again. We had a great stay!