Francesco was lovely and kept great, open communication from the moment we booked the flat through to after our return home. I was very impressed with how attentive he was; he even stocked the fridge for us and left us some red wine to enjoy! He is incredibly hospitable and the apartment is great! We had it arranged for four people, each with a single bed. The beds were comfortable, the apartment was spotless and we were very happy. The only thing that could've been better was if there had been air conditioning - but we Americans know we are spoiled and that most apartments in Europe to not have an AC. Francesco did provide fans and they helped but it was so hot the week we were there (high 90s). I like that the shower was a regular shower - sometimes European showers can be quite different from American showers. Francesco left us toiletries in the bathroom, lots of fluffy white towels, and even a hair dryer, which I was very thankful for. The flat is located on a quiet, residential street. We enjoyed walking back late at night to the flat without any concern - as Florence is very, very safe! If I return to Florence I hope that Francesco's apartment is available to rent! THANK YOU FRANCESCO!