Alessandra was not in Florence the night of our arrival but had the cleaner there to let us in and show us around. She made sure to call and welcome us and came by when we were leaving. The apartment was great - perfect size and just like the photos! She had plenty of recommendations typed up for us as well as maps and other helpful items. It was very central to the city and we could walk to all the sites we wanted to see. Even though we were just there for one night she was great and we can't wait to return for longer some day!