Gaia met us at the apartment and explained how everything worked. She was very welcoming, and even provided us with milk, juice, bottled water, biscotti, coffee, and a bottle of vino! The apartment was even nicer than we expected. It was comfortable former group of four, but could easily host seven. We did not mine that it was up several flights of stairs ( free exercise!). The location of this apartment was fantastic...in close proximity to all sites, near plenty of restaurants and a grocery, yet still quiet.