George was very helpful and responsive throughout. The accommodation was quite spacious and conveniently located for visiting the historic centre. It has a pleasantly homely feel to it and fresh flowers were a lovely touch. For those wishing to self-cater, there are 2 supermarkets within walking distance. The Conad, just off ponte vecchio, is larger and more convenient if you are walking back from the centre. There are also smaller specialty shops. There are plenty of cooking utensils etc. For those wishing to use the central station, the number 11 bus stops a short distance from the apartment and takes about 15 minutes. We enjoyed our stay and would certainly use the apartment again. The stairs would make it difficult for anyone with mobility issues but we didn't have a problem upon arrival because George leapt up them like a mountain goat with a suitcase in either hand.