Paolo was very prompt and got in touch as soon as I booked and again 1 week prior to our visit to give a time range for check-in. He waited outside the building to meet us, had me sign into the wifi to make sure it connected, and provided maps and local suggestions and large bottle of water. The apartment is unique, had interesting books- some travel books in English, lots of outlets to charge your electronics and even had a travel plug adaptor. Thanks again Paolo for everything!