My son and I had an absolutely delightful stay in Florence. Casa Ibiscus was everything that is described and both Lorenzo and Anna could not have been more accommodating. My phone stopped working the day we were set to arrive and I had difficulty contacting Lorenzo, however, he could not have been more gracious once I got my phone working again and saw that he had messaged me a few times to make contact. Anna was able to meet us at the apartment even though it was a last minute arrangement and could not have been more helpful with providing maps and suggestions for the area. Even with all of the planning I had done ahead of time, I still used a few of her suggestions. Because, my son and I were pretty non stop from morning til night while we were in Florence with sightseeing, we didn't actually meet Lorenzo until our last night when he was incredibly helpful when I was looking for something when the stores were closed. Also, they were both very responsive during our stay. It was unusually cold in Florence while we were there and when I asked to have the heat adjusted, they responded right away. I would definitely stay there again. I also enjoyed the balcony for the very little down time we had.