Sylvie was helpful and welcoming right from the time of the original booking. As I wasn't sure exactly what train I was getting to Florence Sylvie was flexible on check in time which helped. On arrival there was a very warm welcome, and the room was beautiful. Antique furniture, chandelier light, small balcony and modern private bathroom. The shower was really good, the bed very comfortable and the room was spacious. The location is slightly out of the centre but there are good bus services, or you can walk in 25-30 minutes. There are places to eat and some shops closeby. Sylvie gave excellent advice on how best to travel into town, where to eat etc. I would definitely recommend and stay at Sylvie's again.