Great communication and when we arrived Clara sat us down and kindly showed us everything to see in Florence with a map, and had great restaurant recommendations for us. The neighbourhood is amazing for bars and authentic restaurants and is quiet at night. However, the bed and pillows were a little harder than we are used to. Whenever any water is run in the bathroom there is a strong sewage smell. We also found it hard to sleep at night because the air conditioning only works in fan mode and we were informed when we arrived that it cannot be put lower than 25 degrees and only used when we are in the room. This was very uncomfortable given the very hot temperatures in Florence during our stay. House rules state to take your shoes off before entering which is good from a hygiene perspective but there is no chair or bench to sit on when taking shoes off/putting them on which was very uncomfortable.