The host was really easy to reach. He always responded when needed. But I must say that he kept texting me all day and warned us to be quiet in the nights. But he did this 6-7 times during the day when we were not at home. He was really nervous about being silent in the nights and that is why he was texting but it was annoying because I was always taking warning messages all day when I was trying to enjoy Florence. And these were happening in the check-in day. You should see the warning papers in the apartment. It is even warning not to laugh loudly or not to use heavy shoes. It was really annoying to think about this all the time in new year's eve. Other than this situation, house was clean and similar to the pictures.