Cristiana was a welcoming and attentive hostess. She was there to greet us at the door when we arrived, and provided us with helpful information about the neighborhood. The apartment was wonderful and well represented by the photos on the posting. The location is away from the crowds, but still within reasonable walking distance of the major sites. We especially liked the outdoor sitting area for breakfast, and for an evening drink after a long day of site seeing. We had five adults in our group and felt very comfortable in Cristiana's place. Loved the historic look and feel of the apartment. There tended to be noise from outside activity until pretty late into the night, and the sound really echoes between the buildings along the narrow streets, but it generally didn't bother us. So glad we selected this place for our visit to Florence!