Luca and Abla were super nice. We had a late arrival due to a plane delay but that was not a problem and were received with a big smile. We needed the second room to be made and then a second set of keys. Every time it was done quickly, with great kindness. The flat is very clean, well furnished and cosy. A bit noisy but, as every single flat or hotel I've been in Firenze (been there almost 10 times). Definitely in my address book