While the location of the apartment is amazing…nothing else is.
Check in
The process is antiquated, inefficient. The codes, information and any other requirements should be able to be completed at the time of the booking. We couldn’t get into the building because the front door key chamber was broken (it was fixed the next day) and the code for our floors units wasn’t working. The contact person we called couldn’t release the lock remotely and had to come over and meet us and give us sets of keys to manually open the apartment and floors locks.
Condition of the room
Every pillow needs to be replaced (they’re either flat and or lumpy) and the bed cover needs either a deep cleaning or replacement. The distressing and stressful part of our stay was watching and/or hearing plaster and caulking fall from the ceiling. This happened 6 times in our bedroom. We reported this to the building contact person who waited a half day before replying with a thank you for telling us text.
We should have immediately left when the first incident of falling material occurred. We were glad to check out. This feeling of being glad to leave a property has never happened in any of the +35 Airbnb properties we’ve stayed in.