Great location, quiet and with plenty of restaurants close by. Very clean and comfortable. Great check in. We were met by Diana who very kindly helped us with our luggage up the 5 flights of stairs. She provided us with a fantastic map marked with the main attractions, restaurants and lots of other helpful information. We had one night, quite late, the hot water went out and I messaged Diana not expecting to get a response till the morning but she was very quick to respond and helped us rectify the situation, which was very much appreciated. Enjoyable stay in Florence. Thank you