Francesca was an amazing host. Because our luggage was lost, we were late in arriving and she patiently waited for us. She then showed us everything we needed to know about the home and surrounding area. She even had a map that she took the time to show us where to walk to the sites we wanted to see. She went above and beyond hospitality by arranging to have our bags delivered to a neighbor so we could pick them up after our cooking class! She truly changed a trip spoiler to a minor inconvenience. The home was as described and the location was superb. I would recommend her home to anyone traveling to Florence and I would return in a minute! If you like a yummy snack, try the gyro kabob and samosas on the corner right across the street. Delicious!!