The hosts are very responsive to messages & questions. They provide a nice list of recommendations prior to check in. The apartment has a great location. That's where the good ends for us unfortunately. The apartment is very dark. It's not light & bright as shown in the photos. There is a lot of street noise at night making it difficult to sleep. If you're a light sleeper this is not the right place for you. The mattresses were very hard. This could be subjective, but I woke up, after the little sleep I got, with a sore shoulder. There was no hot water when we went to take showers in the morning. Not fun after having been awake most of the night. The host was responsive when alerted & said they'd send someone. The maintenance person may or may not have come I'm not sure. When we returned later in the day the water was warmer, but I wouldn't say hot. We moved to a hotel after the first night so I can't comment on whether it was hot the next day or not. So we paid for 3 nights, but only stayed one. Not the experience I was hoping for that's for sure.