Traveled with family of 4 to Italy with last stop being in Florence. Ilaria, our host, and her assistant (I can't remember her name) were very accommodating and provided helpful guidance before, during and after our departure. Ilaria was very kind to allow us to leave our luggage in the apartment after check out so that we could continue to explore Florence before leaving on a late afternoon train. The location of this apartment is conveniently located near the Santa Maria Novella train station which made it easy when arriving to and departing from Florence with luggage. The restaurant across the street from the apartment, Osteria Pastella, is terrific and would highly recommend the Tagliatelle flambe alla bottarga in crosta di Grana Pando (Flambé tagliatelle with bottarga in Grana Padano cheese wheel). This pasta dish was so good that we ate there twice just to have it a second time! The apartment was very clean and has air conditioning in both bedrooms. We would recommend this apartment to anyone visiting Florence.