Our family of 6 (3 adult couples) stayed for 3 nights in early July. The apartment was truly an oasis in the heart of Florence. We loved the location and our stay was extremely comfortable. Communication with Samuel was great. We were able to drop our bags off prior to check-in. At that time Samuel went through details about the apartment, gave us info with recommendations for restaurants, coffee/sandwiches and gelato (which proved to be excellent) and let us know the apartment would be ready in an hour or so. Overall we had a great experience.