We didn't spend a whole lot of time with Monia herself but she was a welcoming host that made sure she was available to help (including giving directions, advice on where to go, etc).

The room definitely gets the job done for someone looking for a place to crash between running around town. I've learned from my Europe experience to appreciate that she had plentiful ice and a very nice bathroom :)

It's surprisingly far from downtown given how small Florence is but the bus is quick and makes it a lot closer.