I’ll start with the check in process where we had to wait one hour out in the street in the scorching sun and heat because despite us alerting them multiple times of our arrival they were just “too full” and we had to wait outside for over one hour with 3 small children without any warning or care. Then the apartment itself is dirty, with filthy floors and bathrooms. Furnishings are super basic and dated worn out tables and bedding with the most uncomfortable and cheapest mattresses they found. Then they leave almost no towels of amenities of any kind. Then when checkout time came, we overstayed slightly because we have small children and lots of luggage is not easy to move everyone at a pace. Their host arrived and entered without asking permission or anything. He started insisting we needed to leave and we politely said we needed a little more time as we had to pack the kids clothes and gather our belongings. He started being extremely rude and ultimately ended in insults and very disrespectful and unprofessional behavior which I have never encountered in any Airbnb I’ve stayed out of literally hundreds. This was overall an awful and extremely negative and unnecessary way for us to end our trip to Firenze. We feel violated and frankly robbed of our time and respect. I strongly recommend you find somewhere else to stay ideally with another host. And when in doubt just stay at the hotel, I’m personally never giving any more money to Apartments Florence again in my lifetime or anyone who asks me about coming to Florence I will shy away from ever using this company.
The way we were mistreated will forever leave a mark in my life. I encourage you to read the other reviews and choose wisely before you book this place