Leonardo was very welcoming on our arrival and showed us the whole apartment and helped us with anything we needed to know. The loft apartment was exactly as the pictures show. The ceiling is low upstairs but you soon get used to it, the upstairs is for sleeping in anyway. We loved the apartment and it is in the perfect location so you can walk everywhere you need to go including all of the main tourist sites. The square outside has restaurants, bars, an outdoor market and an indoor food market all around it. We loved our weekend in Florence and this apartment is the perfect base to explore the city.