Illaria welcomed us when we arrived at the apartment, even though we arrived a little later than we were suppose to. The apartment is as the photo shown and very much well maintained, well situated even if you don't have a car, it's easy to get around. If you have a car like we did, then it permits you to visit the surroundings of Firenze pretty easily, and there's lots to do in Tuscany. Illaria gave us lost of information on our arrival on where to go, where to get things, food, restaurants, visit, etc. it was very much appreciated!