To start off, they opened their office 5 hours later on the day we arrived, so they couldn't store our luggage. Their suggestion was to leave it with the train station or carry it with us. So we put them at the station for 6 euros for EACH piece. It was money we should not have had to spend. When they finally opened and we checked in, we went to the apartment and unpacked. After sitting for about an hour, we realized we were in the WRONG apartment. So we had to repack our things, go back to the office, and get things sorted out. Turns out we were supposed to get the apartment right next door. So we unpack in this one and relax for a bit. I try to look for the wifi information, but find it nowhere. Their information "book" has 2 or 3 pages in it and several empty plastic protectors where I assume the wifi information used to be. Fortunately I connected to the wifi in the other apartment before we moved because I was able to use that... barely... only in the living room... on the couch. I noticed there was a wifi repeater behind the couch but I wasn't able to connect to it since I didn't have the information. Aside from these things, the location was PERFECT, the apartment was HUGE, and everything was clean. I would stay here again!