The place was nice but there were bugs all throughout the bathroom. Check-in communication was poor. Upon booking I asked the host if storing luggage was possible and she said yes and asked what time i would be arriving in Florence. I provided her this information about a month before my booking and she never responded to me. It was only until the night before that one of her staff kept rudely implying that check-in was at 11am and not before and that they were unable to hold my bags. He then said that he could come in early to do it, but only if I paid him extra (not through Airbnb). It was just frustrating that they told me this the night before my booking and not earlier when I did tell her what time I would be arriving.