The host lives in Berlin, but she did arrange for her friend, Clementina, to meet us and let us into the apartment. Other than that, we had no communication with anyone during our 3-night stay.
The apartment itself is exactly as pictured. It is unique and beautifully decorated, in a very old building. I loved the small design details so much that I took pictures of everything. The apartment feels like a home, not just a vacation rental.
The only surprise we had was the location on the 4th or 5th floor. It would be perfect for a younger person, but as an older couple, we found it very hard to manage our bags up and down the stairs - perhaps 70 stairs and rather steep.
The location is perfect - in view of the Pitti Palace, and only 5 minutes from the Ponte Vecchio. We loved the location. Restaurants and coffee shops very close, and a wonderful supermarket near the old bridge.