Donatella was very responsive before we arrived, answering questions and offering suggestions. She met us as agreed to hand over keys and show us where everything was located in her nice place. You cannot find a better location from where to visit Florence! Literally on the corner of the Piazza de Signoria, we enjoyed the easy access to the Uffizi and the cafes located in the Piazza. The apt is larger than we expected offering 2 nice clean bathrooms that made life easier for us as a couple as we were able to get ready, one in each bath. There is a nice little balcony off the living room and we delighted in people watching at night, sipping a Prosecco . We felt safe yet in the center of everything! When we needed extra towels, a quick message via chat and Donatella delivered them. Bravo Donatella! Grazie mille!!