Lorenzo was there to greet us & help us with our bags. He showed us around the apt & then helped us locate sites, restaurants & a grocery store on a map- very helpful! The neighborhood was amazing- such an easy walk to all the wonderful sites in Florence & surrounded by so many good restaurants and bars. The apt was clean & spacious. We felt right at home, chromecast even allowed us to log into our netflix account to watch tv on our downtime spent at the apt. As close as we were to all the nightlife of Florence- it was surprisingly quiet & peaceful and we both slept well here. The pilot light went out one morning but Lorenzo was over within 30 min to fix it. We loved our stay in Florence & would recommend this apt to anyone interested in a cozy spot in the Santa Croce neighborhood.