We had an amazing experience with Chiara. First of all, she knew we were on our honeymoon and left us a bottle of champagne and a congratulation card. This was very appreciated. Also, she provided us with a book of recommendations that range from meals to ice cream and they were amazing. Especially the Trattoria Sabatino, which was only a short block away. Additionally Chiari and her team made the check in and out process very easy. The place was clean and the location was perfect for anyone that is trying to explore Florence. We would definitely stay here again