Silvia was incredibly responsive and accommodating! She helped us along the whole process from check in to providing local recommendations to helping us get a taxi to be in time for our transfer. Her apartment was clean and spacious and very child friendly. The outdoor space was a huge bonus - it was great to have this peaceful retreat right in the middle of Florence. And of course the best part was location. It is located on a quite street off of Santa Croce square, so it felt private, but steps away from all of the landmarks and fantastic food scene.