Gibby is a wonderful host! She is very cheerful and engaging and speaks English well. She was very welcoming and helpful, especially when we needed a taxi to catch a train in time for our next destination. Gibby's apartment is very comfortable and very spacious, which was wonderful for a family of four adults. It is exactly what you see in the pictures. The a/c's work well, which is nice in the summertime. It is a bit of a walk to city center, but it is doable. There are also stairs to climb to reach the apartment, but it was fine. Gibby even carried one of our heavy suitcases for us. The neighborhood is nice and we felt safe in Florence. Be sure to catch the sunset off of the Ponte Vecchio or a nearby bridge. We had a wonderful time in this beautiful and vibrant city and highly recommend Gibby's apartment for your stay in Florence.