This apartment truly is nice and quiet in the heart of Florence. Communication with Susanna and Sandro was superb. We provided them with our arrival details and Sandro met us at the apartment. His English is excellent which helped immensely, seeing that our grasp of Italian is minimal. Non capisco :) The apartment is clean and cozy and located away from any street noise. Sandro left us a cell phone to use which was very gracious. He even reserved a taxi for us for our very early morning departure. We highly recommend Susanna and Sandro and would not hesitate to stay with them again. Grazie e arrivederci!