Marta and Yeh were both very nice and always around for questions. When there was a sinkhole in Florence that took out a lot of the water system for a few hours they rushed to the store to get lots of extra water. The room was nice and clean and the bed was comfortable.
Only two really negatives. The shower's hot water and water pressure was all over the place. This made it hard to have a nice shower. Second was the listing did not mention a second room being rented in the apartment. The room had a sturdy lock and it wasn't an issue, but it would be good to have known in advance.