Laura was sweet and accommodating. The room was super clean and the bed was really comfortable! It is on the 4th or 5th floor, so that could be a problem if you have too much luggage or arent in the best shape. I was travelling pretty light and it wasn't a problem. The location is amazing, within close walking distance of all of the attractions. It is on a pretty busy street, so it was a bit loud, but the shutters were able to shut and the room was pitch black for a restful night. Laura was so nice and even offered to hold my luggage after I checked out. Would definitely stay again!