The first night we had a problem with a couple of mosquitoes bothering us. I sent Elena a message at at 4am (not intended as a complain but to inform & ask for suggestions in dealing with the mosquitoes). Elena responded 40 mins later & the next day she brought a mosquitoes repellent vaporizer to solve our problem. Elena & her husband really care about their guests. We will definitely stay here when we come back to Florence