Overall we had a great stay in Florence. The apartment is in a great location. We were met by someone who checked us in who wasn't Frederico, and we were told that we would be informed check out time the next day. No one informed us and on the day of check out we were told to leave promptly, because there were new guests coming. Could've been clearer but that's okay. Also bit odd that you have to pay a €40 cleaning fee, because when we went in the bathroom there was a huge clump of black hair in the drain. Other than that, air con was good and beds were comfy so we were perfectly happy. Would recommend.