Although we located the apartment with difficulty, we were warmly welcomed by a friend of the host even though we arrived much later than expected. The host was responsive when we emailed. The apartment is comfortable and well-appointed-- just how it appears in the pictures! Close to the Mercato Centrale, it is a quiet neghborhood yet accessible to all major sites, even the Ponto Vecchio and areas across the Arno. Although the bedroom would be more comfortable if an electric fan and more pillows were available, we slept quite well and felt it was our home away from home. A good value, too. Thank you, Rafaella!