The pictures that were shown on Aurbnb were quite accurate for the most part. It was very nice and clean. Location excellent and only about 5-7 minute walk from the train station Santa Naria de Novella on Scala street. Sadly the advertised AC did not work in either of the bedrooms.We emailed, texted, and called Luca on the phone number he provided in the reservation but we never heard back from him. It was hot and humid so we did not sleep well and did not enjoy staying there. We were provided a key by the cleaning folks who happen to be arriving at the same time we arrived. Elias, the cleaner, called Lucas and let him know we had arrived early as Luca had indicated we could. There was no water in either bathroom or the kitchen upon our arrival. Elias said the owner would take care of it and he would come by later. When we returned later, there was still no water. We contacted Lucas but did not here back. It was not until late that night that the water finally came on. But no one ever contacted us. We never met or saw Luca. There were other problems such as the bedroom door not closing because the door frame was falling off, very noisy as it was located near cafes and bars and a main bus route , so lots of noisy buses. Although location was fine, the service and conditions were not very good. Also. It was also three flights of stairs up. Sadly we voted not to stay here again.