Pamela was such a great host. She met us in car rental office and walked with us to the apartment! She was vey kind introducing the apartment and giving tips about surrounding facilities such as groceries and restaurants! The apartment is lovely, exactly as shown in the photos. Also, there was coffee, tea, water, orange juice, croissant, cereal, and more! The location couldn't be better besides having access to a rooftop with a close view of the duomo! The apartment was very clean, charming, and cosy - sound proof and air-conditioned! I would definitely stay there again! Pamela, I would like to thank you for everything! You definitely contributed to making our stay in Florence unforgettable!