Beatrice was very helpful in getting us settled. She met us at the apartment and showed us everything. She allowed us to do a load of laundry which was so nice after traveling for 2 months. The apartment has everything you need for a comfortable stay. A little bit of a walk to the main areas but there are busses available. There is a lift in the building, it did break while we were there and had to walk down with our luggage. No fault of Beatrice of course. Would recommend to anyone wanting to stay near Florence.