The flat is modern and very well decorated, ideally located. Virginia was helpful and easy to communicate with, as well as flexible on timings of arrival/departure. A couple of things though: the bathroom wasn't clean (which I find very odd because the flat was immaculate - it may just have been forgotten), and there's no Wi-Fi, with a low signal on UK providers (like mine), which means that you can't access services like Netflix on the TV. Even though the area is very quiet, you can hear everything when people come in and out of the building, so I would definitely recommend bringing earplugs! Otherwise it's a great place to stay in Florence!