I was very excited to stay at this property during my stay in Florence. It is in a great neighborhood and the photos were nice. Upon arrival, I was surprised by many stairs and no one to help with heavy bags. The property manager did not mention that there were multiple doors, and I did not know which was correct to open. The room was not cleaned and the manager asked me to stand on a chair to put the duvet cover over the door in storage. I also had to stand on a chair to take down the stovetop (which was uncleaned). There was no soap or dish towels. The cleaning lady needed to come to reclean the apartment. The property was also listed as having a private entrance (now changed) but I was surprised to share an entrance with other guests (I believe it was used by cleaners going in and out?). The property manager spoke very strangely to me in his messages and was condescending. I did not feel comfortable in this house. It has a lot of potential to be a great property, but it is ruined by little care from the manager. Examples - the curtain rod is broken and you can’t move the curtains, the hangers don’t fit into the wardrobe so you can’t close it, the sink in the bathroom is small so you can’t keep bathroom items stored on it, the kitchen sink is too small to wash dishes, cooking items present that don’t work on the induction stove. This apartment is ideal for visitors staying less than 3 days for vacation.