We were received by Luisa who is very kind and explained in details about everything in the flat and in the city. She also gave nice hints about places to visit. They always answered our messages/requests with celerity and positively (including a knife to cut meet even if she doesn't eat meat) - they live in the front door. They left a complete breakfast for all the days we stayed there, including yogurt, fruits, butter, milk, coffee, tea, corn flakes, cookies, madeleine and other snacks. We also found basic hygiene products, such as, shampoo, make-up remover, bath foam, shower gel and soap for each of us, nicely packed with the towels on the bed.
The flat is well located, in a walking distance from the main touristic point (e.g. around 20 min to Uffizi Gallery) and the Firenze S. M. Novella train station. It has a kitchen with a basic set for who desire to cook, it contains an oven but doesn't contain a microwave. The Internet connection is a bit unstable, but it's a high speed connection. The bed is very big, there is an air-conditioning in the flat, although it's not in the bedroom. We recommend this place to stay in Florence.