Starting with check-in, Martina was extremely responsive while our check in was pushed a few hours due to traffic. Upon our arrival, she was extremely pleasant and helpful. She showed us how to enter, exit, and properly lock up as well as helped us park.
The location is fantastic. Very close to the Duomo and popular attractions. Close to restaurants and stores as well. The furtherest we had to walk was to a restaurant which was 15 minutes away. We didn't use our car and only used a cab once. Everything else was close enough to walk.
The AirBnB itself is in a small gated community that is very nice. The space itself is clean and well decorated. The kitchen was clean and well stocked. The bed was definitely more on the firm side for me but was great for my fiance.
We were not allowed to adjust the AC which was frustrating. We slept with the window open & dealt with mosquitoes every night which was unpleasant. We sleep hot so it was uncomfortable but that is the only negative I have.