BEDBUGS. We were going to stay here November 5-10 and Andre was very nice and the space was very well decorated. We liked it a lot but noticed in the morning tons of bug bites. We thought it must have been from the many mosquitos (a Florence problem so not the owners fault) but on our second to last day saw the hugest bedbug on the headboard of the bed!!!!! We immediately packed up and left and had to scramble to find a new place, get all of our stuff professionally cleaned or trashed, and attempt to work with useless Airbnb to get our money back.
It is cheap so we had low expectations and when we experienced no heating, rotten smell in the fridge, rotten food in the cupboards, a not so hot shower we figured that’s what you get at this price point but I was at least expecting 0 bedbugs.
I feel terrible writing this because Andre was super nice and the place is so interesting and in such a great location where you don’t have to be in the middle of the touristy part of Florence but can still easily access it but I have to warn everyone else since you are being sold an incorrect product. This is still an ongoing issue and battle for us and we will never be using Airbnb again after this.
Airbnb offered us $15 back of our entire stays amount which is ABSURD. We provided photos of the bedbugs and the bites we had. ABSOLUTELY ZERO SUPPORT FROM AIRBNB. If you take anything away from this review it’s that Airbnb is a horrible company for guests and hosts alike.