Carlo went above and beyond, when arriving in a strange city we were reassured as he was in regular communication with us until we arrived and there he was standing on the doorstep ready to greet us and help with our luggage as we pulled up in the taxi. We were extremely fortunate as we also wanted a food and wine experience where Carlo was able to provide information on some of the best places to eat and experience as well as the tourist landmarks, that catered to our needs, as we wanted to avoid high tourist areas. Carlo’s assistance and wellness to help made our experience of Firenze/Florence one of our favourite European cities. Thank you for a great experience, Cheers Michael and Tricia