Self check in was straightforward and well communicated. Giacomo was very helpful with recommendations on places to eat in Florence. The location of the apartment is great. stylish apartment. Nice restaurant on the doorstep with lovely staff.
negatives: I think this outside of Giacomo's control but there was an unpleasant smell of raw sewage from the kitchen sink. also outside of Giacomo's control was the drilling in the apartment above that woke us up at 5.45 am.