Elisabetta had great communication during the booking process. Even though she'd be out of town when I arrived, she made plans to have a nearby bar hold the keys to the apartment for when I arrived. There was a snag in the key pick-up, so I called Elisabetta and she sprung into action resolving the matter remotely within 30 minutes. When I met Elisabetta the next day, she walked through a map with me, pointing out her favorite places to eat and museums to visit. We were even able to share a couple of meals together, along with her lovely neighbors. The apartment itself is large and centrally located. Just a tip to make sure the hot water heater is on upon arrival to ensure a hot shower as it takes some time to warm up. This flat is recommended for a stay in Florence.