Good localisation (perfect when you book tours as all the tours start from the train station which is 2 minutes walk from the appartment), clean and very nice appartment, easy check-in/check-out. A booklet with general information was available (markets, restaurants, hospital, etc...) in the appartment and on top of that Elly took the time to explain the city map and gave us recos. If in the future I come back to Florence, I will certainly stay at this place again.