Our stay in the apartment was just as expected. They accepted a very last minute reservation from us which was greatly appreciated. The apartment is clean and spacious and has everything you need to sleep, shower and be comfortable. We didn’t use the kitchen so I can’t comment on that. The location is great, very close to the station and all the main Florence areas. The AC worked well too, for the super hot summer days. It’s true that the apartment is one flight up with no elevators, but if you don’t drag your bags up at least one staircase on your Italian vacation, then did you even go to Italy!? :) it wasn’t bad at all. Communication was easy, pretty quick responses. The only inconvenience was having to pick up the keys from a lock box. Dragging your bags through Florentine streets is pretty terrible so even if it was just 15 minutes or so, the added stop really exhausted us. Also the check in period is only 3-6 pm (without added charge), so if the window is so small, I was hoping someone would be able to meet us. I don’t know if our last minute reservation was the reason for the lock box, or if it’s done with every guest, but it’s really the only thing that we had a difficult time with. Even with that in mind, I’d stay there again on my next trip. And yes it’s true there was just a small packet of shampoo in the bathroom, but I’m not one who thinks airbnbs owe you shampoo and body wash. Thanks for the great short stay!