Paola was very helpful and hospitable. She offered us kind advice for our stay in Florence and generously provided the kitchen with some essential supplies. The apartment was tidy and comfortable, although the washing machine didn't work properly nor a couple of the lights in the kitchen. Some of the photos however appeared slightly misleading to us, there is only one bedroom but it is photographed in two different ways (once as a double bed and once as two singles), which was slightly bizarre. Good wifi.