My family (my husband, mother, and 8yr old son) had a great stay at Elena's place! Elena and Emanuele were very communicative. There was a problem with the refrigerator that we noticed shortly after check in and they both very quickly helped us resolve the problem, which involved having a temporary refrigerator brought in. We were very grateful, since not have a refrigerator is pretty inconvenient! We could not ask for better communication and efficiency in dealing with such an issue! Elena also arranged a taxi to pick us up and take us to the train station, which was super helpful since we had a ton of luggage. The apartment was very comfortable and the location is great - a quick walk to all the major sites in Florence. It was also quiet at night, which was appreciated. My only critique is that the bed in the second bedroom is not very comfortable - the master bedroom had a great bed, but you can feel the springs on the second bed. If you have someone, like a child, sleeping on the bed who doesn't mind such things, no problem, but might be a problem for some that don't sleep well as easily. That said, overall we would highly recommend Elena and Emanuele's place if you are visiting Florence!