Though we did not meet Giancomo in person he was very responsive on Airbnb! He even informed us as soon as he heard about the sinkhole near Ponte Vecchio that caused water to be shut off in Florence during our stay. The place is beautiful and as pictured. There is plenty of room, even for 4 people. And there is a laundry machine which is very helpful to travellers! I do have to say that the shower is quite small and it had a tendency to leak water as you showered. but that is the only con about this place. We had a nice stay!