Francesca's sister greeted us at the apartment and went through everything in detail. She then showed us a pre-prepared guide with tips on touristy things to do, where to eat and where to shop. The apartment was lovely with a comfortable bed, excellent bathroom and stylish living room/kitchen with all the amenities. The location was also great, away from the crowds on the other side of the Arno and close to excellent bars, shops and restaurants. We were also able to store our luggage there the next day which was great. We would definitely recommend!