Alex was polite and friendly when we arrived. Our dissatisfaction stemmed from the fact that 1) his pictures were an inaccurate portrayal of the reality, 2) the place was not ready for us upon arrival- in our opinion. Alex was cleaning the outside, which had not been set up for use as the pictures showed. In comparison to the other locations we have stayed on this trip and many others, this location appeared run down, and requires work. We had asked for air conditioning, and only the attic room had this. However, this room had a bed that you could count every spring on the mattress and the washrooms were at least a floor down. Neither bathroom were acceptable for our standards. One only had a small water basin that had only a hand held device - no walls around it, and the washing machine drained into it. The other washroom although a bit newer, was more like a water closet and once you showered there would be water everywhere. This was not going to work for us. The hot tub was not ready for use, and by North American standards did not appear safe. The stairs going down were steep, overgrown and unlike the pictures.
I am sure had we have stayed , the view would have been lovely.
By in large we were very disappointed as the pictures looked amazing. For the price that we were to pay, this did not meet its value.
We chose not to stay here. At the time Alex was interested in our feedback and agreed on a refund all but the first night.
Unfortunately we did not have another place to go- so this was a difficult decision for us to leave, however, we didn’t feel that we could stay based on what we saw, and our expectations. Luckily we were able to find a place in Florence that met our expectations for less $$ , which also made up for our lost night.