Pros:
- Check in and central location in Florence and view from the window
Cons:
- Unstable wifi and old a/c remote in the bedroom that stopped working on our first night (which all got resolved the next day)
- guest needs to take the trash out, which requires five min walking down the hill and stairs.
- unprofessional hospitality: I was taking care of my family that consisted of a sick member. When we tried the a/c remote and wifi, the night before, they didn't work. We couldn't turn up the temp or turn it off. And, it felt urgent because one of my family members was coughing and sick. I videotaped to explain the situation. The next morning, they worked for the doorman and the host. When I double and tripled checked the specifics to make sure they would work when we get home, she took it personally and was yelling and rude over texts. For someone who’s been in this business for over 20 years, as she claims to be, I expected warmer hospitality, instead of boasting about it.