We stayed here for one night with not too high expectations since we booked the same day. We were overly surprised of the great apartment! Check in was done by a sweet lady who speaks good english. She walked us to the apartment and showed us around where we can find everything. Asked if there were any questions but this was not necessary. Everything was clean and very nice! Also everything was there to host your own dinner. I would highly recommend anyone staying in Florence to book this apartment!