Maurizio was more than gracious. He met us at the apartment, helped carry the luggage up the 4 flights of stairs and was so hospitable. He took care of making sure we had everything and even left us with a bottle of wine as a nice treat! He was extremely responsive when I had questions on where we could leave our luggage. He was also so knowledgeable about the area. The apartment was great, clean, modern and perfect for the 2 nights I stayed with my husband, 2 year old son and my mother. Would definitely recommend!