Honestly, after reading the reviews about the hostel, despite some bad reviews about the attitude of the owners, I thought that their reviews could be biased, etc. But after my very bad home experience with the guest house I call everyone to be attentive to negative reviews ,
The location is very far from the center (on foot 30-40 minutes and about 10 minutes by bus). I stayed there for 2 nights, but literally I could not sleep because of the loud noise from the street where a loud noise (car and people) lasts all night (since in the summer I could not close the windows)
The first day I really liked the first owner of Mario, he was very nice and attentive and helped with everything. Because of their rules, the toilets (which were 2 on our floor) are closed from 11:30 to 13:00, and the check-out time is 10 am. But on our check day, I asked Mateo to leave later than check the time, and he agreed. At about 11:30, when I wanted to use the bathroom, Dominic literally forbade me to use the toilet because of their "strict rules", which do not allow anyone to do their things because of cleaning time. And when I asked him: "What people should do in case of emergency (which means toilets)," he began, indicating that I did not respect him (I could not understand where there was a connection between using the toilet and respecting his personality)
And after I went to the kitchen, he again came and continued the theme of "respect." (by yelling) It was really disgusting. And although Matteo tried to reassure him, it did not stop Domicin from yelling on "respect topic". That's why Mateo asked us to leave the hotel at 12 o'clock. My last day in Florence was destroyed because of the owners of the guest house. So, if you want a perfect stay, staying in this place, like in my case, can be destroyed.
In the end, the general concept of hosting is to make business on serving people, but beautifully, with understanding and respect. Despite the fact that the rules are mandatory, it is still the main duty of the owners to make the guests' stay comfortable and pleasant, and sometimes flexible, but, of course, do not yelling on "respect" issues. I encourage owners to treat their guests more respectfully and take into account their needs, rather than simply demanding compliance with hotel rules.