Ulrika was such a great host! Communication & coordinating our stay was so easy. Upon arrival she had water & delicious bakery items waiting in the apartment. The apartment is absolutely beautiful! Fully remodeled and plenty of space. We had everything we needed with hotel style amenities. The days we were in Florence were unseasonably warm & the AC in the apartment was very much appreciated. Ulrika gave us maps and helped us get acquainted with the layout of Florence. Upon departure Ulrika arranged a taxi for our pick-up which was a huge help. A kind host & great apartment....there's not much more you can ask for!