Micol was very communicative in the lead up to our stay. Unfortunately there was a little hiccup in getting the keys but Micol helped us get a key off the cleaning lady. The apartment looks just like the photos. The mezzanine was to low for my boyfriend who is quite tall. The air conditioning unit was very loud too. Loved being able to sit out on the balcony and enjoy the view of Florence. We only stayed one night and it was perfect for us being close to the train station. But if you plan on staying longer in Florence the main sights are about a 30 minute walk away.