Serena personally met us and was super responsive. Apartment was very comfortable with a full kitchen and everything we needed. We were surprisingly pleased with the location as it was central to all the sights in Florence. Could be a little noisy at night, but that is to be expected being right in the middle of everything. Serena was really good about responding to messages and calls quickly. We would recommend staying here and would stay her again if we were ever to visit Florence again.