The apartment is lovely, comfortable and in a great location. It has many modern amenities like a washing machine, dishwasher, and towel warmer. It's beautifully decorated with artful touches. The beds are comfortable and the bathroom large. The wifi is strong in the living room and bedrooms, one of which is setup with a desk you can use as an office, but is less reliable in the kitchen and dining area. I loved the bells of Santo Spirito church and having a birds eye view of the piazza. The elevator is reliable and very welcome since the apartment is on the 3rd floor. There are a few steps up to the front door and in the lobby. I never met Benedetta, but she has a friend who is available when issues arise who was very nice and helpful and met me when I checked in. Communication is generally prompt, but not frequent or proactive. A repair was needed to the bathroom floor which took almost 4 weeks to fix with many attempts that were not followed through on.