We recently stayed at Pamela's apartment and it was a great stay. Pamela was super great and very friendly. She accommodated our earlier check-in no problem at all, explained everything to us and suggested local restaurants that turned out to be a really good choice. Apartment was great, clean and roomy. Location is perfect, you are only very short walk from all main attractions. The only warning would be apartment was located on a 3rd floor and you do need to climb stairs, it was not a problem for us but may be a problem for some people. Otherwise everything was great and we were happy to stay in Pamela's apartment and would be stay there again if we return to Florence in the future.