Eugenia and Karen’s place was lovely! They responded very quickly to every message and were very accommodating of our early morning check-in. We met both of them upon check-in and were warmly greeted and shown around the apartment by Eugenia. The apartment is very clean and aesthetically pleasing. The main level has the living room, bedroom, closets and a huge bathroom. The kitchen is in the lower level while the upper level contained two twin size beds (very cozy) and a desk space. I didn’t mind going up and down the stairs but the setup might not be ideal for those with mobility issues. The beds and pillows were all very comfortable. The only thing is that since the bedroom is on the ground level and there is a giant window, you do hear the sounds of the outside a bit and sometimes those scooters and cars can be loud. The location of the apartment was great as it was across the street from a park, a 8 min walk from the Santa Maria Novella train station, 10-15 min walk to the restaurants and sites. Overall a very enjoyable stay.