To look at it, the villa has lots of charm ... the pool is nice, the gardens are really lovely ... but the problems overtake the enjoyment of the stay. First, you cannot get into the main entrance except by a clicker, which the villa's owner keeps. So you must call ahead. There is a back entrance, about 200 yards from the villa. There are keys for that (though the keyhole is HIDDEN and hard to find), but at night the pathway is not lit, it's unpaved, and in a rainstorm you'd be drenched. After about 10 p.m. you can't call the main residence to open the front gate. Even if you get in the front entrance, the front door to the villa has NO KEYHOLE whatsoever. All entry into the villa is through the rear door, anyway!
The villa is NOT a 10 minute walk to town ... yes, you can get into the residential part of Florence in 15-20 minutes, but it's at least a 45 minute walk, but you take your life into your hands. The road is narrow and curvy, with many blind spots, and no sidewalk. You literally take your life into your hands by walking. We had to call for and take taxis to and from the villa every time ... at an average cost of 15-20 euros. VERY EXPENSIVE!! There is a bus that runs very infrequently (not less than at the half hours -- though not between 10 and 11 a.m.), but it's a long walk to the stop and you're walking on the same dangerous road to get there.
No one was at the villa to show us how to operate the equipment. The washing machine was hard to decipher, and clothes came out, not just wet but soaking. There were no instructions for it that we could see. The dryer does work, but it takes forever. (Be warned: electricity is VERY expensive, and you get charged for every penny). Our friends fumbled with the coffee machine, and it was two days before someone figured it out. The instructions on how to use the machines were either nonexistent, or missing.
Towels were supplied, but you had to call to ask for new ones, or wash them yourself.
Limonaia cottage has a terrible mold/mildew problem that almost drove our friends out of there. They ended up getting a partial refund for their stay there ... that's how bad it was.
All that said, the hostess - Ginvera - was not in Florence during our stay. She was out of the country. Perhaps some of the problems would not have been so bad were she there to answer questions, etc. We were not told to phone a property manager with questions. Still, in all, the issues dampened our week's stay.