Francesca returned our inquiry call about getting the keys and was at the suite when we arrived to let us in. The suite I had requested was not available the first night of our stay, but Francesca was most accommodating and upgraded us to another suite and then moved our belongings to the suite I had reserved the following day. The suite was literally right across the street from the entrance to the Academia and very close to other sights in Venice. It was clean, spacious, comfortable, and decorated with beautiful furniture. I absolutely loved the painted ceiling!!!