Giovanni is a great host and was extremely responsive. If something was needed or if you had questions, he was ready to help. This is a great location in the heart of Florence. We stayed 4 nights and were provided one towel big towel and two small towels, so if you need additional towels, I would suggest to bring your own. There were also cockroaches in the kitchen and bathroom, but it seems that is a problem in Florence in the summer months.