We didn’t personally meet Lorenzo, but he communicated easily with us and was very nice. This apartment is amazing!! The terrace is incredible and we loved how close it was to everything. We could take a break at the apartment in the middle of the day and then get back to site seeing. The bed is very comfortable and the thick windows block out most of the street noise. We wore ear plugs while sleeping, but not necessary. The shower was bigger than other showers we have experienced in Italy. We wish we could have stayed longer!