I loved staying at Chiara's apartment! I arrived early but Chiara met me at the door very quickly and took me through explaining how to use everything in the apartment, supplied a map of Florence and marked out places of interest, the best food places and bus routes to get to them. Chiara was very helpful and thorough. The apartment itself is fantastic! It's exactly how it looks in the photo's but even better! It's clean, extremely comfortable, great beds with nice pillows, fantastic modern bathroom with walk in shower, kitchen with everything you need and plenty of hot water! The washing machine was a great bonus for people on the move as well as the hydronic heating which kept the apartment nice and warm. The apartment is in a great location, being an easy walk into the middle of Florence and to the train station. It is very private and very quiet! There is a post office nearby, a quick walk to a supermarket and cafe's, and close to taxi stand if you need one. My partner and I stayed for five days and loved coming back to this apartment after each day of lots of walking and sightseeing! The apartment is quite spacious and there is the added bonus of the outside eating area. It is a new build with every little detail being well thought out. Lots of power points, great decoration and everything is easy to use. There are no flights of stairs to deal with, just a couple of steps to come in off the street. Great for long stays. I would highly recommend this apartment to everyone who wants to stay in Florence!