Adriana and her husband Alberto are professionals. We were met by Alberto at the front entrance of the apartment on time, and were immediately impressed by his friendly and down-to-earth personality. He took us upstairs and gave us a very thorough tour of every aspect of the apartment. He was very clear about the rules, expectations, and instructions for staying there, which was very helpful. The Apartment Vincent in Florence was perfect for our stay; the amenities were totally adequate, it had a nice Tuscan vibe to it, and the location truly is in central Florence. We walked to the Duomo, and pretty much every other good attraction/restaurant/market, in no more than 10 minutes. There is a Subway just around the corner for those that want a quick, cheap, American lunch while out walking. We dealt with Adriana just over Airbnb messaging, and she was so nice and very prompt on all responses. We had an overall great experience with them both and we really enjoying staying at Apartment Vincent. You can book here without any worries.