Ilaria was amazingly responsive and sent us a long list of reccomendations as soon as we arrived. We had huge problems getting from Pisa airport to Florence, so ended up arriving 2 hours later than planned, but Ilaria was very understanding and had organised for Caterina to meet us at the flat, and she was very helpful and welcoming. During our stay, Ilaria printed some museum tickets for us and left them in the flat whilst we were out - incredibly helpful since we had no way to print them ourselves! The flat was beautiful - exactly like on the photos, if not better - and very close to key tourist areas. Also a short walk from San Spirito, a more bohemian/artsy area which is definitely worth a visit. This was great as it allowed us to explore everything by foot, but the amenities provided in the flat also meant that we could spend very enjoyable dinners in. Wifi worked flawlessly and the aircon was a life-saver. And the view was incredible!