Our host was on hand when we arrived and gave us a thorough walk through on the amenities of the flat and how to use everything. We were travelling with two heavy suitcases and Paulo assisted us with getting them up to the flat. He had left provisions on hand for breakfast and a bowl full of fresh fruit on the dining room table. He also made a recommendation on where we might like to go for dinner. The next day, Paulo called to make sure everything was well and offered us suggestions on things we might want to see. He also had lots of maps, the Rick Steve's guide book to Florence and a wealth of other materials for us to use during our stay. This was a lovely place to stay for our five days in Florence, well worth the cost and We would recommend it to anyone looking to rent a flat in. We walked everywhere, there were lots of shops around to obtain supplies and lots of wonderful restaurants. A perfect location.