Francesca & Floriano were super sweet all the time, from days before staying, they reached out to my husband and I to share instructions, we arrived almost at midnight to the place so it was very convenient to have the self check-in system, they recommended the best way to get there from the train station and for out anniversary we got a surprise gift when we arrived!!! The place is super centric, easy to walk anywhere if Florence, and the place looks just as the pictures and it’s simply lovely ❤️ We recommend it a 100% :)