Mariecloude was a generous and nice host. She was quick to respond with issues we had. Unfortunately, there were quite a few - which was a bummer, because Florence was our favorite place we visited from our trip. The only bathroom in the apartment had very bad shower draining issues. Even if you only took one shower, the drain would not work at all and the water would overflow into the rest of the bathroom. We had 4 people in the apartment, and this caused a lot of headaches each morning, as we all obviously showered daily.
The Air Conditioning is listed as an amenity. When we arrived, the heat was on. We asked Mariecloude if she could turn it off and she did. When we asked her about the air conditioning, she said no. So, we took that as there was no air conditioning. We opened the windows to allow some fresh air, and in 1 hour the place was SWARMING with mosquitoes. It was awful! When we messaged Mariecloude about the air conditioning, she came in a few hours - which was very appreciated. She opened a locked closet where there were air conditioning remotes (would have been nice to know on day 1!). She turned on the air, but it did not help. It was the end of the trip, and it was not cooling down the apartment quick enough. It was extremely hot in the lofted room, and hot in the bedroom too. When we let her know about the mosquitoes, she pointed to the Mosquito Zapper plugged in upstairs and said turn that on. Would have been nice to know that on the first day - we had mosquito bites all over our bodies from being bitten during our sleep. I am not exaggerating. Awful. Don't open the windows.
Overall, Florence is absolutely amazing. And was our favorite stop of our trip. However, really wish we enjoyed our stay here. Would not stay again. Would rather be in a Hotel.