THIS IS PLACE AND HOST ARE AMAZING!! My husband and I stayed here for 4 days and if we ever come back to Florence, we will be staying here again! Everything from location, style of the apartment, service/communication by Lucia, cleanliness, amenities, recommendations for dining and exploring exceeded our expectations. The host has thought about everything you might need for your stay and more - take her up on the dining recommendations - it was some of the best food we ate in Italy. We cannot thank Lucia and Stefania enough for their hospitality. When we arrived in Florence, our luggage was missing, but we expected to get it the next day. Lucia and Stefania waited for us patiently at the flat until we got there - we were a bit delayed and didn't get a chance to let them know, but they didn't seem bothered at all. As a matter of fact, the next morning, Lucia called to ask about our luggage and to see if there was anything they could do to help. This host and apartment have set the bar and it will be hard for us have another Airbnb experience like this again. I could go on and on, but the bottom line is...STAY HERE if you are in Florence.