We arrived by train and walked to Gian's place where he had us pick up the key at a local restaurant. While we didn't get a chance to meet Gian, he was responsive and helpful via text. The apartment worked out perfectly for my husband and I. It was clean, comfortable, and had good kitchen amenities. I was initially concerned that the location wasn't central and was really pleased at how well located it was. We walked all over Florence, and found that it was perfectly placed to get to the Arno (very close to "best" gelato in Florence) museums, and shopping. Highly recommend.