Consuelo was lovely and very responsive. The location is amazing - a short walk from the station and walking distance to everything else.
The office is adjacent to the room, so there will be some noise. But, if you are out all day, this shouldn't bother you. We also found the room to be quite humid. My boyfriend got around 20 mosquitoes bites overnight, which is strange for the winter.
All that being said, the place is lovely and I would stay again. Equipped with everything you need. Grazie mille!