This place was our favorite in our two weeks of traveling through Italy. It was incredibly clean, comfortable, and secure. The bed is so comfortable and the towels were honestly the softest towels I have ever used. Rosa was incredibly helpful any time we reached out to her, and her response was almost immediate. She was also helpful with booking a taxi for us to get to the train station on our day of departure. I would HIGHLY recommend this place to anyone, and if I ever return to Florence, I know where I'll be staying!