Rossanna was there to meet us exactly at the time we discussed, which made the key exchange very easy. She brought us up to the apartment, gave us all the instructions, maps of the city and suggestions for tours/things to see. Couldn't ask for more from a host!

The apartment was gorgeous. Clean, spacious, well stocked and comfortable. The roof top terrace was awesome and well worth climbing the 3 flights of stairs every day. The bed was also very comfortable. There is a little street noise from below, but with the windows shut, it wasn't bad at all.

We did have an issue with the gas in the apartment though. We noticed the first morning that we did not have hot water. We contacted the Florence Concierge but air bnb was down for the day and did not get a response from them until the evening (though they did attempt to contact us right away, so this was not their fault at all). They had a technician come out and attempt to fix the issue but due to safety concerns were not able to turn on the gas (meaning no hot water or stove) for our stay. We were given a portion of our money back for this issue and we were happy with the compromise. I'm sure the issue was fixed shortly after our departure.

If we were to return to Florence in the future, we would definitely stay at this apartment again.