Chiara was brilliant at every step and her apartment is such a welcoming place. We were greeted at checkin and Chiara showed us around the apartment and ran us through a bunch of useful places on a map she provided like the laundromat and supermarket. Moreover even when we had an issue with the showerhead Chiara was quick to respond and had the issue fixed in a day. The apartment is surrounded by a range of good restaurants and is ideally placed close enough to landmarks but far enough from masses of tourists around a ten minute walk from the Ponte Vecchio. I'd recommend this apartment without a worry!