We had not returned to Italy for 3 years due to the pandemic, and it was the first time we had booked with ARBNB. We had an argument with the host prior to checking in as he forwarded us a payment request for 32usd for an additional set of linens. Which is something that I had not read in the conditions (my mistake) but then reading them I saw that the price for this service was 20 euros and not 32 usd as requested. At the time of check-in the host was not available, therefore, her husband welcomed us, who then asked me to pay for the additional linen, money which he received in cash (20 euros). Once inside we immediately noticed the lack of cleaning and maintenance. Which you can all see in the pictures below . Immediately after check-in we reported to the Host about the problems encountered with the bathroom drain (solved by me by removing the water tank) and with the hot water boiler not working, we had to turn the system on and off in order to have hot water. Once we were moved in, my top priority was to see my family members we hadn't seen for 3 years and just as I was about to leave the host showed up in the apartment demanding to come in when my wife was taking a shower! I explained the situation to him and in response he said "tell your wife to get dressed" to which I replied NO because I was going to see my parents! We spent some happy days with my family, and it was our intention to fully complain to the ARBNB at the end of our overnight stay. When we left the apartment and pointed out to the host about the dirt found under the sofa bed where my daughter slept .... really embarrassing (see photo) the lady started arguing with us about a few towels that were used to clean our face, claiming that we stained them with make up and therefore we owed them money to restore the towels ! Which is completely outrageous since these “stains” could’ve been removed with simple soap and water. We would have looked for another place, but finding a place last minute in the middle of June is expensive and almost impossible. This situation was unacceptable and the host should be ashamed.