Solid place in a GREAT location in Florence. No shampoo/soap, which was a hassle but maybe not standard in Airbnbs in Italy? Also I had some difficulty with the check-in process namely that the folks Mario appointed to meet me were about 30 minutes late. A lockbox to retrieve the key would be much more convenient. Also, the keys are very tricky and finicky; there was one key that didn't appear to work at one point when we were returning to the apartment and we wasted 20 minutes trying to get in. It worked out in the end, but it was a headache. Overall, good and I'd consider staying here again.