Pierpaolo was in constant contact with me from the very beginning when I reach out to him with a question about his flat. Even as he was away on work related reasons when I stay there he would check-up daily to see how things were going which to me speaks volumes on his character and how friendly and how polite he is. Upon my arrival I was greeted by Pierpaolo father whom was very courteous to us. There was a fruit-bowl and white wine in the fridge which was great to see on a hot day.The flat looks exactly like the pictures. A bit difficult to access up the stairs that lead up to the flat are narrow but not a big deal to me. The bed was too hard for my liking, but that's a personal preference. Overall, I think the flat is great and was located in a good area, that allowed for me to relax during the day or in the evening from a busy day. If I find myself in Florence again I would definitely attempt to stay here again. Pierpaolo great communication skills and willingness to assist at anytime of the day was superb. Thank you.