We were greeted with a bottle of wine, tea, and some croissants. There was also a nice booklet of restaurant suggestions across various neighborhoods which was helpful. The location was very good - we were able to walk to everything in Florence that we wanted to see. The apartment was a little bit older but cozy. Had a couple of issues getting the appliances working (TV, washing machine) but Fadia responded quickly anytime we contacted her. She also gave suggestions when we asked about restaurants we had found or places to see as it was clear she wanted her guests to have a good time in Florence!