BEWARE!!! The last review you read about the place are quite true (no wifi, broken bed, etc). We had A TERRIBLE experience with Katia. My girlfriend and I have never felt more unsafe anywhere in the world through all the Airbnbs we ever did.
THIS IS ESSENTIALLY A ONE-STAR HOTEL-LIKE BUSINESS SERVICE. Not even sure if “Katia” is real or a pseudonym. You get a WhatsApp business line where you communicate with “Kevin”.
Kevin is basically a group of people who work for “Katia” who apparently doesn’t even own the place (as we were told by one of the workers) they do check-ins, cleanings, etc.. and run this like a really terrible business to maximize profitability and do not seem to care about their guests.
I understand she has great previous reviews and ratings (pre-pandemic) and I fell for those too. However, clearly there was a level of desperation to get the place filled (since I assume they lost a lot of business over the last year) and so we were lied to by Katia quite a bit.
Before we booked the place, we asked Katia if there was decent internet here as we would be working from home for the entirety of our stay. We were not on a total vacation. Clearly, she told us everything was fine and not to worry.
The first night we got to the place we realized that the internet barely connects, and when it does you couldn't even load a simple webpage let alone do anything. She kept lying to us saying router is there in the unit, to eventually say its in a closet outside the unit, to find out that it was three apartments down.
Now, besides the internet, we realized something was off with the bed. However, we got there quite late so decided to just go to bed either way. The next morning I woke up with severe back pains to realize the bed was basically a fishbowl from one side. I reached out to Katia, who then asked “Kevin” to come to take a look. One guy showed up, picked up the bed, and realized the wooden slats were just gone/broken in a big hole, and apparently, they had previously fixed it by putting tape. So the mattress would sink in and you literally could not sleep on it.
He then took pics, then came back again to take the measurements. 3 nights of sleeping on this and ruining our time here. The fourth day someone just stormed in while we were working, without a mask, and threw the bed, the sheets, everything on the floor, started cutting up wood to fix the bed. Then when they left, they left everything on the floor and we were expected to use those sheets and blankets again.
I reached out to Katia again at this point, and to please us she said she has another apartment she can move us to. We then had to pack up and move to another place. Once we moved and settled in all over again, she texts us saying she got a last min booking and that we had to move back to the old place where things were now all over. (she clearly should not have accepted the booking after she housed us in that unit, but she did and expected us to be pushed over yet again)
This was quite annoying and we called Airbnb support to come help and intervene.
ESPECIALLY as the router was actually IN THIS UNIT that she was making us connect from down the hall, to save on costs. We were then repeatedly threatened all night, saying “If you don’t listen or push your luck too much with Airbnb, this trip will be more expensive to you than you think” — Super scary in a new city in the middle of the night, whose people just clearly have access to all doors and units. We legit did not sleep that night and were super paranoid. Airbnb tried to help but she would not pick up their calls or do anything.
We documented everything and submitted it to Airbnb as well - so much harassment it was scary.
We also lost our 5 days of working remotely, as we weren’t able to access the internet. I had to pay for a hotspot international roaming which cost me a fortune. We didn’t have a proper bed to sleep on 4 out of the 5 nights.
PLEASE DO NOT STAY HERE. LITERALLY GO ANYWHERE ELSE.
The only good thing about this place was the location. It was literally next to everything. However, there are tons of places out there around this neighborhood. Go anywhere else.