We loved this unit. It was extremely well situated for seeing all the major sites. It was very clean, and exactly as described. Mary or Marina (not sure which, but I believe it was Marina) answered a ton of questions I had almost immediately. She helped me reserve a parking garage spot around the corner, which was a lifesaver (allowed us to drive into the ZTL). If I ever return to Firenze I will definitely look and see if it’s available. Highly recommend