Teresa was so kind. She was very prompt in answering all of my questions before we got to Florence. When we arrived she met us there for the check-in process, and showed us how everything worked. She even had some snacks in the fridge for us to enjoy and espresso to make in the mornings.
The apartment was within 10 minutes of the Uffizi, Accademia, Duomo, and the Market. There is not a more charming place to stay within the city!