My husband's and my experience was great with Paola. This was our first visit to Florence and it definitely lived up to the expectations. From the beginning Paola was extremely attentive, making sure that we had all we needed to be settled and comfortable.
The cab ride from the airport was short and the flat was easy to find. Once we got there, we were very pleased with the arrangements as the pictures are exactly as the flat is. It was in a great location which means we got everywhere quickly and felt very safe at night. Great restaurants to choose from and quickly gives you a vibe of a local. All appliances worked and Paola's info book made it easy to navigate the flat's features. Definitely recommend this place to anyone visiting Florence. :)