Lovely room, great facilities, especially the kitchen. There's all you need for breakfast (including some great cake!) and everything you need for self-catering too. Klara was very accommodating when I arrived later than expected, due to a missed train, and so friendly and helpful despite the language barrier! I didn't meet Matteo or Brenda, as they don't live in the apartment. That was the only downside, as there were a couple of nights I was there on my own and found it a bit lonely. I thought Florence was fabulous and would love to visit again!