Communication beforehand was excellent, was net at the property at 10am (long before check in time) as Giancarlo allowed me to drop off my luggage and collect a key (he also allowed me to leave my luggage for collection early evening on day of departure). Giancarlo very friendly, hee helped point out the best places to visit. Apartment as described, small and basic but as you would expect for the price, which is excellent for the location. Florence is fantastic and it is only a 10 minute walk to the central area. Thanks Giancarlo!