Ilaria was very responsive too all communications leading up to our stay in Florence. Her friend Sara let us in the apartment and was kind enough to wait for us until we arrived at 10:30 PM. Sara showed us everything in the apartment and even emailed me restaurant recommendations the next day. We ate dinner in one of her recommendations and had gelato in another and both were amazing! The apartment in gorgeous and right in the heart of town. You are steps away from the Duomo and Palazzo Vecchio. I would definitely stay there again. I love Florence! Thank you Ilaria.