Very calm and quiet apartment (windows are very soundproof). The apartment was super clean/ organized and her friend who let me in showed me everything I needed to know about staying there. I was having difficulties finding long-term accommodation in Florence and Carlotta was very helpful in offering me an option to stay at one of her locations (although I have ended up somewhere else). All in all, a very kind, responsive, and organized host and a great Airbnb if you’re visiting Florence