Michela's apartment in Santa Croze is almost perfect. It looks exactly as you see it on the pictures. That's an accurate representation. It's a perfect apartment for a family of 4 with 2 bedrooms. The location is excellent. 10 minutes walk from anything. There's a taxi rank outside which coulld take you to the airport or the main train station (15 mins walk) and there are restaurants and convenience stores within walking distances.
The beds are awesome and the mattresses are really good and there are all the applicances you could need from kettle, iron, washing machine etc. The shower is good. The internet wifi is fast.
The only potential downsides are:
1. Front room could get a little noisy at night (although both bedrooms are very quiet so not an issue)
2. 2 flights of stairs with no lift. That's not a problem for us, but might be for those less well abled. Or if you had a buggy, for example.
3. The whole place was a little cold for us as we hit the change in seasons, and since Michela was out of town it took a couple of days to get the blankets to us. But I'm sure that during the summer the apartment is great with its high ceilings and airiness. Also, there is a law in Firenze that means you are not allowed to turn the heating until November and I think it is centrally contolled for the building.
4. You are told to bring 50 euros cash as a cleaning fee (which is not allowed under Airbnb rules). We had to bring an extra 20 euros for checking in after 8 (which was fair enough - but some may have an issue with that)
5. When we visited (Oct 2018) there was building work going on in the flat above (that we weren't aware of) which meant drilling started in the morning and there was dust that made it through. Michela cleared it up though and was apologetic.
I highlight the above as negatives but 5 is likely to go away soon but want to be transparent for other travellers. It's a great place to stay to see Firenze. Michela is helpful and quick to get things sorted - and there are two double rooms which is good for a family or a couple of friends.