When we arrived for check-in this unit was unexpectedly unavailable, but What About provided alternative lodging practically right next to the Duomo at no cost. Massimo, who greeted us and led us to the other apartment did a great job welcoming us and orienting us to the area. Although it wasn't what we expected, everyone did what they could to make sure we had a great experience. I would definitely stay in one of What About's units again!