Overall a very positive experience. The flat itself is quite nice and very spacious. Our kids were very comfortable in it and really enjoyed the playroom. The kitchen was great and we enjoyed cooking there. We were cold on the first night, but the next morning they came and turned on the heat and gave us extra blankets and it was great. Very easy walking to everything in central Florence. We got a little worried as we walked up the stairs for the first time but inside the apartment it is light and beautiful. Overall a very positive experience and in aggregate our family would choose this over a hotel if visiting Florence again.