Costanza and Vittoria were both really helpful and very nice. Central location, great food and drinks nearby! Loved the balcony and the washer. No AC so it can get pretty hot at night. If the hot water doesn’t work, there is a switch on the balcony to turn on the boiler. Do yourself a favor and take a taxi from the train station, it was awful carrying our luggage across the streets of Florence in 98 degree weather even if it’s just a 25 min walk. Overall, lovely and authentic Italian apartment. We had a good time!