This was quite an unusual experience for AirBnB accommodation. Although the apartment was pleasant, it felt very much like being in a hotel room... impersonal and without the comforts of a 'home' . Massimiliano was not present, but there was a reception desk and the girls we met there were pleasant and helpful. The location is great for visiting the city, and the building is superb as is the view from the master bedroom. Communication was easy and the receptionists were very accommodating with respect to leaving luggage until we were ready to leave the city.
Thank you - Patricia