Marco greeted us after very kindly offering to grab us at the airport after a difficult delayed flight late at night. He speaks perfect English and showed us around the unit which is a good walk up some stairs. His place is clean and well-equipped and he even had travel adaptors for us to use. He also kindly had a bottle of wine and some fruit for us to enjoy. Being able to open the window in the living area and see the Florentine rooftops really made us feel like locals. Knowing that Marco is so accessible to be reached in case of any problems was also convenient although we never needed him. The added bonus of laundry, hair dryer, sightseeing guides and instruction booklet for the unit was great. We didn't need at conditioning but it does have that too. It's so nice and clean in the unit. My favourite part was the vaulted ceiling bedroom which is so quiet at night and allows for a great sleep. We will be back to see Marco again on our next trip.