First, Clementina answered every message within minutes. Second, I screwed up on the time of arrival but she managed to have everything ready and perfect early. Third, she loves coffee as every kind of coffee machine was present! Fourth, the place was spotless, well-stocked, and exactly as we pictured it. The beds are as good as any hotel, and the linens and towels were like you'd get at a 5 star hotel. The showers were powerful, drained well and the water was very hot instantly. The location is about the best in Florence in our view - steps to Santa Croce or the Duomo and Piazza Signoria, Ponte Vecchio, or across the bridge to San Niccolo and the Oltrarno. Borgo dei Greci can get noisy in the evenings, as can every street in the city center, but there are no bars or gelato shops right below so the noise is a passing thing with the crowds. There was one thing we didn't like-the space age dining table chairs you see in the picture. Oh, and three flights up, but the climb was worth it.