We had a very nice stay at the apartment. We were greeted by Eleonora, who gave us very helpful tips about the city and some places to eat. The best feature of the apartment is the terrace, which offers a stunning view of the city (including a partial view on the Duomo). The apartment is at a walking distance from all the main attractions of the city.
While we had a great stay at the apartment, there was a very unfortunate and frustrating epilogue. During our stay, we accidentally broke a plastic handle from the washing machine. We reported the incident, offered our sincerest apologies, and later offered to reimburse the repair. But despite our respectful response to this unfortunate incident, the host responded in an overdramatic way. He falsely claimed that the broken handle prevented the machine from working for future guests (which isn't true, as we were able to use it thrice after the handle broke). The host then accused us, before asking us any question about it, for a stain on a wall, for which we had absolutely nothing to do and were totally unaware of during our stay. Nonetheless, the host demanded a refund for the cleaning. During the ensuing exchange, the tone of the host's messages was surprisingly rude, moralistic, and condescending. For the record, my wife and I are experienced travelers and are both university professors, who have always made it a point of honor to take good care of the places where we stay, and to leave it nice and clean. It is the first time we face such blame from a host.
We would advise future guests, upon their arrival, to go from room to room to check for pre-existing defects in the apartment, to avoid the situation we are now facing. We regret not having done so when we arrived. Be also very careful around the apartment, as this host doesn't seem to acknowledge that unfortunate and unwanted accidents and breaks can, and will, occasionnally happen, despite having the best intentions in the world.