Michele was attentive and accessible in terms of communication and details leading up to our visit, and he was flexible in meeting us when we arrived in Florence. The room, with its own bathroom, was quite fine and spacious enough for the two of us. While a bit abrupt when it shut on and off, the larger A/C unit was very much appreciate in the context of a rather hot July in Florence. The location of the room is quite good -- minutes walk to various activities and attractions (although every corner of Florence is an attraction, and the street where the room is located also has its own cafes, eateries, etc.)