Naike was very accommodating to us since we arrived passed the check in time. She waited for us and was very welcoming. She gave us a nice tour of the place and made sure we had everything we needed before leaving. She also responded quickly to messages when we had questions. The room was clean and nice and so were the bathrooms and kitchen. The apartment is not exactly close to all of Florence's attractions but the walk also isn't bad and a taxi is not that much if you choose that route. Overall, I highly recommend Naike's place.