The apartment was beautiful. It was as represented on the website. It comfortably accommodated our group. The bedding was wonderful and the beds were all very comfortable. Bernardo was flexible with us since our arrival time was not set in stone. He ensured we were met as soon as we arrived and we received a friendly welcome. He was very responsive to questions and gave us great recommendations. Our flight was cancelled due to the Air France strike, and he went the extra mile for us. The apartment was conveniently located and within walking distance of major landmarks in Florence. Thank you Bernardo!!