I book my trips well in advance however I don’t expect to get check in information well in advance. Meaning I book this trip in October for a February stay. Right after I booked the host or management company sends the check in information. Two days before my trip they message me saying what time are you coming. I didn’t have an exact time yet because I was taking a train from Rome to Florence. However they said well you can’t check in until 3p 🙄 so to me why are you asking me if that’s the case. So I get to Florence at 3p so I wouldn’t have to walk around with heavy luggage. Again got check in information back in October in a message. I wasn’t really looking for that my main concern was to get into the apartment. We get there and was looking for how to check in under the host instructions there isn’t any. So I call they said you have to walk to our office to pick up a key and that they were busy and no one could bring us the key. At this point I’m already upset because it’s cold and no way to get into the apartment. We took a taxi to go to the office. Once I got there they weren’t busy it’s 3 guys sitting around talking. One of them could have met us at the apartment. So I had to pay for a unnecessary taxi ride. So once we finally enter the first door at the apartment it was a dark and cold hallway felt like you were walking into a horror movie. Once we got to the apartment it smelled like someone was chopping garlic. It was uninviting. Again cold and wasn’t what I was expecting based on the pictures. The place needs a deep cleaning. The place is a really old Italian building with old living room furniture and cheap iKea furniture. Had it not been so cold in Florence and not just one night I wouldn’t have stayed here. I would’ve called Airbnb and got my money back and found somewhere else to sleep. I HIGHLY DO NOT RECOMMEND UNLESS SLEEPING ON THE STREET ISN’T AN OPTION FOR YOU because that would’ve been better then staying here.