I didn’t meet the host. The key pickup is in another location, which is mentioned, but may not be convenient for travelers with large luggage. The place is fully equipped as mentioned. However, it’s good to know that to use the washer you need to buy your own detergent/washing powder. As the host mentioned, the cheap rent won’t include everything, so better ask her if the things you need are included. Overall, good for a short stay in Florence.