Our stay in Italy was great. We were greated at the apartment by Gianfranco who helped us find our feet in Florence. The apartment was great. Very clean and a great location (5 minute bus ride to smn station). Gianfranco gave us some advice on restaurants to go to and they didn't disappoint. Had a little bit of trouble with the water supply. Gianfranco was very quick to adhere to this problem. Overall a great stay.