The botique is difficult to find, there are multiple Tornabuoni apartments, owned and operated by different people, in the same building. If you aren't from Italy, the address is a little difficult to understand and the place isn't very easy to find. Once we found it, we explained our concerns, and the host wasn't very understanding. We also requested to leave our bags in the host's office while we explored the city a bit after our checkout, and the answer was a hard no. Not very accommodating at all. The room itself, however, is beautiful, clean, and in a great location.