This apartment was a great find. It is just as pictured and the air conditioning held up exceptionally well (I believe it reach 100 degrees each day we were there!) Natali was really flexible with check in and arranged for Immran’s delightful mother to meet us after our flight was delayed by four hours. The location made it easy for us to explore Florence and Natali provided us with helpful information about obtaining advance museum tickets and places to eat. As others have noted, there are a lot of stairs to get up to the apartment as well as to get to the bedrooms but it worked out really well for us and our kids, age 11 and 12.