Roberto was a pleasure to deal with and prompt in all communication. He met us personally and ensured we were aware of how to use things in the apartment. He also offered advice on places to eat and things to see while we were there.
The space is ideal for couples as it has some romantic touches and it suits families with the two bedrooms. Having a washing machine is excellent if you are there for a while. The TV also has a few channels in English if you can’t entertain yourself in Florence. You do need to be prepared to carry all luggage up two flights of narrow stairs.
The location is great for the train station and you can walk all over Florence easily. There’s also a good supermarket around the corner and a few mini markets in the same street. We were there between Christmas/ New Year so there was a bit of street noise at night but usually it was very calm and relaxed.