Chiara was a wonderful host! The apartment is in an ideal location for exploring Florence, and it was a very comfortable home to return to in the evenings after a day of sightseeing. On our second evening, a problem developed with the heating system, and Chiara and her family immediately responded and provided us with an alternative and very comfortable place to stay. I wouldn't hesitate to recommend this apartment to anyone, and I would love to stay here again if I return to Florence.