We enjoyed our stay in Florence and the apartment itself was as advertised but we were very disappointed with the cleanliness of the room, the communication of the host, the check in, and wifi.
The upstairs required a much better hoover as there was a lot of dust on the floor (our socks got very mucky). There were literally chunks of dust on the floor by the bed. Everything else seemed clean so a lack of hoovering was the issue!
The WiFi just did not work and the host never responded to our messages to help. I messaged and tried calling, left a voicemail and nothing and my message on Airbnb was ignored (but she did reply about our passports, she had her own priorities, weren't interested in ours!). So we had no WiFi during our stay and had to use our data.
The listing on AirBnB says that check in was using a smart box but this was not the case at all and was actually quite a challenge contacting the host to let us into the apartment. We struggled to find the apartment as no instructions were given at all and when we thought we had the right building we had no idea how to get in or if it was even correct. She wasn't there (even though we specifically said what time we would arrive) so I had to ring her for help and she couldn't even understand me on the phone due to a bad line (her end, not mine!) so had to message which took another 15 minutes. It was just extra unnecessary faff standing in the heat of Florence with heavy bags, and certainly was NOT a smart lock situation! Update your ad!!
She only had one key and asked us to drop the key off at a different location at the end of the stay, which we had no idea about at all and really should be advertised on the listing very clearly. We already had plans we had to make months before on our check out day so had to go out of our way to sort this out. I did message her on Airbnb in advance of our stay but she never replied.
The actual apartment is nice but the entire process working with the host was really very frustrating and disappointing. When we dropped the key off she was not interested in thanking us or saying anything, it got given to a different lady and my husband just said the host was sitting there, uninterested in us, didn't even look up to say goodbye.