We enjoyed our stay in Florence at Bitte's lovely and immaculate flat. She was a pleasure to work with in making our travel plans, as were her parents who checked us in and out. What a relief that they were gracious enough to accommodate a 6-hour delay in our arrival time due to flight complications. We appreciated their suggestions and gift of a city map, which made navigating Florence easy. We found the neighborhood charming and convenient to the city center, and we discovered an excellent restaurant within walking distance. All in all, a welcoming start to our Italian vacation.