The apartment is very clean and welcoming. We were surprised and thoroughly happy to find some sweet crossaints and wine waiting for us at the apartment on arrival! She also had helpful maps of the city which were nice. Raffaella was also very quick to reply to all of our questions and communication was great. One of the great benefits of the location of the apartment is that it is close by to many restaurants and within walking distance to most, if not all, of the local attractions; which is great! We highly recommended her place to anyone who is staying in Florence.