That was one of the worst Airbnb experiences we've ever had. Our few days of stay were completely ruined and at the end we got a partial refund from Airbnb for all the troubles and damages. The host is very unprofessional and instead of trying to help us, he only tried to falsify us.
We booked the place weeks in advance and we specifically asked the host if there is heating/AC, coffee machine and also asked him to make sure the place is clean, as we read some negative comments about these three things, which were the most important for us. The host confirmed that everything is and will be in order - heating AC/coffee machine and that the apartment will be clean.
However, when we arrived at the apartment, we find out a dreadfully cold place which didn't have a working AC (that the host knew of), no coffee machine and mold all around the windows, which triggered our allergies right away.
We immediately tried to contact the host which is supposed to be a professional
agency but horrible customer service. Firstly, he didn't reply, we couldn't reach him on the phone also, then he said that there is nothing he could do this day, so we had to sleep in the cold. Meantime, I was with constant contact with Airbnb team and due to their support, the host said that someone will come in the morning to check things. In the evening and the next day, early morning I tried to contact the host, wrote to him, called him without any luck, to ask him to agree some other, more convenient time in the afternoon. I also wanted to let him know that the mold detergents are strong and poisonous and we don't want to breath them or sleep a room that was treated with them, hence we did not want anyone cleaning it while we were there - this problem should have been taken care of prior to our arrival. The host did not reply at all. He later claimed that someone came in the morning but we didn't open the door. Around noon, while my partner was resting due to health reasons, someone knocked on the door and when he did not get an answer, just entered the apartment in breach of all privacy rules. That was a cleaning boy for the mold, sent by the host despite our concerns about the detergents.
Then later, another person came - a technician for the AC, who after 30 mins of work saw that nothing could be done and the heating/ AC will not work at all.
Meantime, I kept asking about the coffee machine which the host claimed that was present in the property, and he was giving me instructions to look for it in ridiculous places - e.g. under the bed. At the end, the machine never showed up although listed and dispite that the host confirmed at time of booking that there is one.
As to communication, during these two days, the host was either not responding or was extremely rude.
In addition, the apartment is super noisy.
I do not recommend this place.