From the moment we booked Caterina's place, I knew communication would not be a problem. Before we arrived in Florence, Caterina contacted me to arrange a meeting to get the keys. She met us out front with a big smile and walked us up to her lovely apartment. The place was clean and Caterina made sure to check the place once more before she showed it to us. She also took the time to tell us what to see, where to eat, etc. The whole apartment is exactly what you see in her photos. The bed was very comfortable I loved the tile work in the bathroom and having two sinks (one just outside of the bathroom) made getting ready super efficient. There is no shortage of wall outlets in the apartment (we had a lot of things to charge). Although we didn't cook anything in her cute kitchen, we wished we had more time to actually use it. Caterina was a great host and we would book her place again. =)