Elena and Oliver were extremely responsive throughout the booking and check-in. We didn't meet the hosts but they arranged for us to get into the apartment without any trouble and explained everything to us in detail. They left us a bottle of red wine and some snacks which was really appreciated! The apartment is great - it's centrally located, spacious, clean, and has air conditioning which is very necessary in the summer months! IThe small downside to the apartment is that there is no elevator and because it is located a few floors up, it is difficult to get heavy luggage up. Also the water tank was tricky to work for the shower/toilet but we were able to manage perfectly despite this. Overall, I would definitely recommend this place to others as it is a beautiful apartment in the heart of Florence!