Costanza was a wonderful hostess offering a beautiful flat with all the amenities and comforts of home. She dedicates her efforts to making sure all your needs are met. She allowed us to store our luggage prior to check-in and upon departure, which was extremely helpful. Costanza and her daughter are both very knowledgeable about the city and are able to answer any questions you may have or provide suggestions on restaurants, attractions, or transportation. We highly recommend this flat for your stay in Florence.