Our stay at Matteo and Samuel's flat was perfect. Matteo met us at the flat and explained everything thoroughly. He pointed out that the people who stayed in the apartment before us broke the dresser and would send someone to fix it as soon as possible, if we needed. The apartment itself is beautiful and central to everything in Florence (though it's kind of hard not to be). This was my 3rd time in Florence, and I would definitely stay there again if I make it back for a 4th!