Gian met us as planned and answered all our questions about how to work various things in the apartment--WiFi and washing machine, for example. We found everything to be exactly as advertised--the apartment is clean and comfortable and the neighborhood ideal for touring Florence on foot. When we needed a break from touring, it was a restful place to come back to mid-day. We found several excellent restaurants nearby as well as grocery stores for supplying the kitchen. We would return!