Perfect is how I would describe this apartment. Our hosts responded pretty much instantly to any pre trip questions and were full of useful information and recommendations upon on arrival. We called 20 minutes ahead and were met outside the apartment - all very easy. The apartment is on the 5th floor with a lift and it has everything you could possibly need (iron/hairdryer/kettle). You will not be disappointment booking this large apartment in the perfect central location close to all the tourist attractions. The views are millionaires views - 5 star. We will never forget one particular evening..... after returning from dinner on a very mild and clear December evening, we sat in front of the open French doors overlooking the Ponte Vecchio bridge and the Duomo while having a drink and listening to the busker singing on the bridge - perfect! We would be back in a shot!