Ekaterina was a wonderful host, and was a great communicator from the beginning, through the whole process of booking, check-in, and response to any questions we had throughout our stay. She even helped us by scheduling a taxi pick up upon our departure (which would have been tricky and difficult otherwise). She was very thorough in greeting and orienting us, and it was a great relief that she speaks such good English. The apartment was clean, cute, as expected from the pictures, and perfect for two people. Building felt secure. Would recommend to anyone visiting Florence who wants an authentic experience. :)