We arrived at the appartment before check in time and met Donella and Susannah who welcomed us in. They were both very lovely and gave us a tour of the appartment which is exactly as described. It really has everything you need and we were even given some breakfast supplies like orange juice, bread and cakes!! Donella was even nice to make us some home made limoncello which was devine!! The appartment is super comfortable it has a nice rooftop where you can sit and have breakfast or dinner which we did most nights and close to supermarkets and a couple of restaurants. We used the bus number 22 to get into town and explore Florence. I would highly reccomend this listing! Mostly dealing with Susanna she was great to communicate with and checked in on us throughout our stay which I thought was very kind!