We had a truly wonderful experience. We are grateful to have had exceptional communication with Costanza and Gisella. Gisella met us at the apartment to show us around and give us keys. She was so kind and helpful. The apartment was very clean, stylish and comfortable. We stayed for 5 nights and there were extra bath towels for use which was much appreciated. It is in absolutely the perfect location. It's a 2 minute walk from the Duomo and a 5-10 minute walk from the train station. Obviously, restaurants and shopping are right out the door, but there are supermarkets close as well. And, there is a self-service laundromat within 5-10 minutes walking distance. If/when we travel to Florence in the future we would/will definitely stay here again and will definitely recommend this place to friends and family. Outstanding service.