What you see is what you get. The location of Pamela's flat can't be beat. The roof top views might have been the best part. Pamela was very prompt in response and was very understanding when our arrival time was pushed back a bit. During our stay she was available for any questions. We had a great trip in Florence in large part thanks to Pamela's hospitality and would definitely recommend for anyone wishing to stay in the heart of Florence. Ciao!