Where do i start.. in the beginning the host says that i need to contact someone else for the check in and then that person says that she is not in florence so the cleaner will let us in. False advertisement: the room in the listing is nothing like the room we saw. The room has two attics covered with a sheet of cloth. The listing says there is a washer, the washer is for staff only and you have to go to a wash and dry. There is an AC in the listing, the ac is a small box with a tube coming from the window. The bidet with only boiling water. Horrible stay and not accurate listing