Lorena is a lovely woman and was very friendly and welcoming. The home is exactly as it seems. The front bedroom is noisy some nights because there is a club across the street. The bedroom off the living room has no AC. The AC in the upstairs bedroom wasn't working well for us and the room was pretty hot. AC in the front bedroom was excellent. The bed was firm but comfortable. Pillows were thin by US standards but fine. Kitchen stove and fridge all worked well. Otherwise the bathrooms were good, showers and water pressure were great. The neighborhood is the star. Close to the duomo, uffizi, academia, great places to eat and shop. All in all a good place to stay in a great neighborhood.