The apartment is a in a great location, and on a quiet street away from the tourist crowds. As a family of 4 we were able to fit comfortable in this apartment. It is quiet small, or I would like to say cozy. The bathroom is tiny but manageable except my husband and son had a hard time turning around in the shower but for my daughter and I it was just fine. It is 3 flights of Europoean stairs which is 6 flights. We are a athletic family so it was fine but on those hot days in Florence, it felt like you were wearing a 50lb vest going up those stairs. Our host met us promptly at the apartment and he was very nice and accomodating, but when he showed us the aircon we knew immediately that it wasn't working and he brushed it off. We gave him the benefit of the doubt to let the aircon run a couple of hours since it was off. It was evident that it wasn't working. I contacted him that night and he ws able to set someone to come in to take a look at it the next morning. Someone did come in around 10am and said they wouldn't be able to fully fix the problem until the next day. Now if you aren't picky about not having a/c at the apartment then this would be fine but it was hot and sleeping in the loft was unbearable. I contacted the host, per request on what's app, and told him that it needed to fixed or send some fans over but never heard back so it was disappointing and worried we had to sleep through a hot night. I finally went on the airbnb app and sent a note to the company for an update and they did respond back within an hour. They fixed what they could in the apartment but they had to go on the roof to fix the other problem the next day. I was worried that we would come home to something that wasn't fixed. When we went back that evening the aircon worked but not at 100% but it was something that we could have slept through so it worked. It was fixed the next day and the rest of our trip turn out just fine. The unexpected hiccup in the beginning of our trip was a bummer that we felt we lost 2 days in Florence because of the back and forth with the company, and it was our first time being airbnb customers so it was a little putting off.