Max made us feel welcome from the moment we arrived at the flat. He helped us bring our luggage up the stairs. The listing is entirely accurate the flat is beautiful with a gorgeous balcony overlooking the Duomo. Max provided many recommendations for food our favorite was Il Pizzaiuolo, we visited it three times! He also arranged the taxi to pick us up for a ride to the airport. Love staying in Max's a flat and would love to come back to Florence in the future!