We were made very welcome on arrival, fiora wasnt there herself but the lovely jessica was there to great us. She had communicated with fiora and we had all the information we needed. The apartment is in fab location, its just a little out of the main square of florence but its a lovely walk down to the centre, you get to pass all pretty churches and other properties on the way and get to see stuff that maybe you wouldnt see if you were staying smack in the centre. All round perfect experience .