The best air B&B I stayed in all my Italian trip. Excellent customer service. Did not expect a reception desk and a live person making sure our stay is comfortable. We had a problem with hot water and they came and fixed it right away. The whole apartment was spacious for all of us (8) and we don't feel cramped at all. It was bonus to have a washing machine that works. The recommended restaurant a block from the apartment was the cheapest and delicious value meal for lunch that I will never forget. For sure, if I come back to Florence, I'll stay here again!