Samuel and Paolo were saviours! When our original reservation had to be cancelled late at night, they took us in on very (VERY) short notice. Not only was communication easy and quick, Paolo greeted us at 10:30pm with a smile and many helpful tips. The location of the apartment is incredible, literally just steps from the Duomo. The place was sparkling clean and fully equipped with all that we needed. They were even accommodating enough to keep our luggage past check-out time, permitting us a few extra hours to explore Firenze. A definite A+!