The Host Chiara was very easy to communicate with and very responsive to the situations that arose. The apartment was very well appointed and homey. There were fresh flowers and the apartment was clean. The unit is in the downtown core, just a half block from the Duomo, great location, a little noisy with windows open (the week we were there it was warm). Chiara was great with suggestions of places to eat and things to do that week. She attempts to stay current with what is happening in the city. The apartment was very cheery and had plenty of built ins and cupboards and closets. It had been updated and had beautiful views, very Tuscan.