The host was the absolute best. He was friendly, knew our language and told us everything to do and see and even had recommended lunch dinner and gelato spots to check out. The places we went to were great! In addition they helped move our arrival without issue as we missed our train from Venice. In addition after we checked out they let us store our luggage after checked out! Customer service is superb. In regards to the place it was great and close to where we wanted to go. Bed was comfortable and bathroom was clean.