Great place, as described. Great communication, didn't meet her, but she sent information to us. There are lots of stairs, so if you're carrying 22" bags or bigger, it will be really rough. No elevator. Great location, we didn't spend much time in place, just to sleep and shower. Only thing is we had to walk around with wrinkled tops and couldn't wear my outfit for my birthday dinner. She didn't have an iron, I asked, but no iron. It's a great place for 4-5 people. There are bunk beds for kids or bottom for one person.