Gaia gave us the address ahead of time and was so welcoming by greeting us at the apartment. Gaia was always available during our stay so it was really comforting to know I could text her if I had any questions. The apartment is perfectly located in the center of town and only a few blocks away from the Duomo. The apartment is on the top floor, so there are a lot of steps to walk up (no elevator), however, this wasn't a problem for us. I would highly recommend!