Over a three week Spain/Italy vacation, the six days at Veronica's apartment was the lodging highlight, most notably because was just what we needed as a place to recover and relax with the right balance between being a quiet/secure "home" base and being optimally located for sightseeing within the city of Florence.
All of our interactions with Veronica were over a popular messaging app and we enjoyed the friendly hospitality throughout the planning stages and during our stay. We had a couple of minor needs that Veronica was able to address promptly and with a minimum of fuss.
Only thing of note is that the upstairs loft does have access limitations and is only appropriate for guests that can readily maneuver the tight and steep spiral staircase. Being one that is into climbing clock towers and domes, this feature of the apartment was certainly no issue for me.