My husband and I had a wonderful experience. The apartment is just as it seems in the photos. Beautiful! Paola is a great host, taking the time to walk us through the apt, explaining all the possible little kinks (such as resetting the wifi if it goes off). We really felt at home here and it made our stay in Florence even better.
Only negative - the street can be a tad bit noisy in the late evening but for the most part we slept through it.
On another positive note, this apt is one block from the Mercato Centrale, which is a market we frequented for everything from groceries to a casual dinner upstairs in the dining/self service area. They have GREAT cheese, meats, wine, desserts, bread, pasta, everything!
Overall, a great place to stay in a convenient location to all the sites and shopping in Florence.