Fadia was friendly from the very beginning of our interactions and was incredibly communicative. As someone who ended up visiting Florence solo, it gave me piece of mind to know exactly what to expect when I arrived and also that Fadia was available to answer questions as needed. From start to finish, I felt comfortable and safe. Fadia even booked a cab for me so I could get to the airport with no stress! I would highly recommend staying anywhere that Fadia manages. Host aside, the apartment was very cozy and also very well kept. The bed I slept in was also super comfortable. I would definitely stay here again!