Rosy was very helpful and responded to messages quickly. We enjoyed her history of Florence, the suggested itinerary, and the recommended restaurants were great. Don't miss the Mercato Centrale or Vivoli Gelato! We were able to walk everywhere with many conveniences within a block or two. Rosy has a wonderful flat with a view and we loved waking up every morning to see the Duomo out of our window. Thank you, Rosy!