This place was excellent. Check in was super easy. The place was nicer than it looked in the pictures. They had a nice welcome basket with snacks that helped out. The beds were comfortable.There were a extra touches like extra fluffy towels and towel warmers. Having a washing machine was a big plus so we could wash her laundry in the middle of our trip. It was a great location. Close to everything but not close enough to have a lot of noise. It was on an upper level but it had an elevator. If we were ever in Florence again we would definitely book a Novella house