Gaia was great, very helpful and responsive- before and upon arrival and during stay. we stayed for over two weeks and were overall pleased with apartment. location very good for shopping, central Market, the train station and generally getting around. A/C also fab and in every room. critical for summers in Florence. upstairs 2nd bedroom loft is small and bathroom is on the first floor. the terrace is off the loft and not conducive to outdoor dining. although elevator building, I would use caution if any physical limitations. stairs to the elevator, again to the unit, and the second floor loft of unit. I had relatively recent knee replacement surgery and needed to use care. very pleased with my stay. thanks to Gaia