What a fabulous experience. From start to finish our stay was outstanding: Roberta met us as scheduled, and the apartment was even more spacious than described -- and spotless. Belissimo. Romantic, grand piazza entrance, very quiet and private space. Luxurious and well maintained. I would return here and send my closest friends and family here without hesitation. Roberta helped us with restaurant reservations and had taxis, directions... everything a tourist would need from the beginning of our stay. Also, what a great location! Easy access to everything (Ufizzi, Santa Croce, the Arno) and a very hip part of town (lots of places open late -- our favorite was Club Culinario Toscano da Osvaldo). What a wonderful and special flat to make Florence even more magical. HIGHLY RECOMMEND. Thank you, Roberta. We will be back!!!