This is a great place to stay for a few days in Florence. Francesca met us when we arrived, explained everything clearly, and gave us some tips about what to do. She even came back to help us out when we had a problem with the tv. The guest guidebook was very helpful. The flat is beautiful and comfortable, and had everything we needed. The view is spectacular! Just a note - there are a lot of steps, so keep that in mind. Also, being close to the San Lorenzo market, the vendors start rolling their carts on the street below at about 7am every morning, so it can be a bit noisy. It's still an excellent location, and I'd stay here again without hesitation.