Florence Apartment
Pros- location is great
Cons- host or team, expects guests to communicate through texts, phone calls or whatsup. Having an international phone/line with no service in Italy, made it very difficult to communicate with host. I explained that Airbnb recommends all communication to be done through app, as well as being a better method to communicate, host/team kept insisting I would contact them through their mobile phone.
-was not able to use iron, hair dryer due to not being able to plug to wall, contacted team and plug adapter was sent a few days into my stay.
-asked what to do about trash, message was ignored completely. We ended up with a week's worth of trash piled up in the kitchen as the trashcan was real small.
-WiFi stopped working and we were left 4 days without any internet.
-it rained, and roof started leaking.
- booked place for a week for 3 people, we were given 2 regular size towels and a small towel. Two rolls of toilet paper. We had to buy toilet paper.
-kitchen is not stocked very well. No dish soap, sponges to wash dishes, kitchen towels, cooking oil, species, etc. Had to purchase all of these full size and left behind. We used a small amount of purchased items, it would be convenient if these items would be offered in apartment, rather than having to run around looking and shopping for basic kitchen items. The reason guest/families book places with a kitchen is usually to be able to utilize it a couple of euros more per day would cover the minimal amount of soap, cooking oil, species, etc., each guest would use but the inconvenience of having to run around to shop for said things is huge!
-bathroom door locked from the inside and we were unable to use shower or toiletries for one entire day.
-overall bad communication with host/team.
If you don't plan to spend much time in the apartment, this is a good place to be, as said earlier it's in a great location. If you have to work at all, check emails, depend on wifi or if anything goes wrong during your stay, you will have a hard time communicating and getting a response from host.