Management did not communicate well. They had us wait to give us key and then internet was not working , we had wait for and hour till try to fix it and they couldn’t , then they took one set of key to have someone to fix it , then after 48 hours there was respond . We have to check outa a day short , we notify them and requested for rebound of last day since they were not to deliver what they posted but they denied. I should mention the _art,ent is on third floor with no elevator with very narrow staircase. Overall we did not really enjoy our stay in Florence and cut our trip short. Not repeatable .