Alessandra was in contact well before our arrival with clear instructions and to confirm arrangements so we were automatically at ease; we had clear directions to the apartment and her contact details so that she arrived at exactly the same time as us. The apartment was immaculate and situated in quite literally the best possible location within walking distance from all major attractions. The apartment has everything you could need and is spotlessly clean. I would strongly recommend to anyone travelling for a break in Florence to use this apartment for a convenient and worry free trip; Alessandra was key in all of this and is an exemplary host. She comes also with lots of useful recommendations and will address any problems very quickly. Thank you for our stay.