Raul was extremely helpful the entire way through, kept in touch before hand and during our stay, was there to greet us and give us some tips on florence.
Such a lovely host and had a couple of extra little touches like having cold water in the fridge for our arrival (which was awesome as Florence was mid way through an extreme heatwave)
The flat was great, good to have a proper kitchen and separate living to bedroom. With it being so hot it was great to be in the basement with wonderful air conditioning and it stayed really dark.
The only negative if we had to find one was that the wifi didn't work in the basement but that is very minor.
We would highly recommend Raul and his flat to anyone.