Roberto personally was there to meet me when I arrived and gave me a few recommendations during the check in process. He was very friendly and told me how to use all the appliances in the house. The apartment is clean, surprisingly big, and is only a ten minute walk to almost everywhere in Florence. The apartment can be a little loud in the morning when people are leaving for work because the driveway is right outside the front door, but I slept with my earplugs and I was totally fine. The A/C also works very well! Overall, I highly recommend staying here and it’s great value for the money.