I reached out to Andrea in advance to ensure we could reach each other by text, etc. He was super-responsive. We let him know when we arrived in the city and how long we expected until we were at the BNB. He was there as soon as we arrived and was warm, welcoming, and very helpful. The BNB is perfectly located if you intend to explore Florence, which means shop, eat, drink, and see all the local sights. We were able to easily reach all the main attractions and ample food choices. The accommodations were first rate.. kitchen, shower, beds, etc. The wrap around balcony was amazing.. watch the sunrise in the morning and the sunset at night. We have already bookmarked this BNB for our next visit!