The owners use a property management business to facilitate the lodging arrangements. The communications and request for assistance to the property agent was sometimes quite delayed. I mention this to make sure that folks know that the property owner is not to blame for communication problems.
A mechanical failure in the washing machine occurred while we were using it, and the property management company attempted to blame us for the problem. Fortunately, the actual owners of the property brought an appliance repair person to fix the washing machine. The repairman found a broken latch mechanism.
The owners were extremely gracious and warm. They felt bad about the problem, but resolved the issue quickly.