Claudia was very accommodating and met us at the apartment even though we were running a bit later than our expected arrival. She was very kind and left a bottle of wine for us when we arrived! The loft apartment is incredibly cozy and cute and has a picturesque view from the window. It is also convenient because it is centrally located and close to the train station and Firenze's Mercato Centrale. Her recommendation of restaurants, gelato and directions to a grocery store nearby were very helpful for us!