Monica was awesome! We needed to change arrival times twice, and at the last minute left without cell service in Italy. She accommodated every request we had. Her English is very good, but just in case had a friend there to help welcome us, very unnecessary but very thoughtful. The apartment is very nice, and we were met with a bottle of wine, how perfect. She also had some fresh fruit, and bottled water in case we needed it and maps of Florence. The location is great just minutes from piazza Michelangelo. The outdoor garden spot was great, and it made you feel miles away from the city, even though you are in the heart of everything. Monica even arrange a cab to take us to the airport, which arrived right on time! The apartment was perfect for the two of us, we could not have been happier with the location, apartment and our host.