Niccolo was extremely accommodating and friendly! He met us at the apartment when we arrived to Florence and he had a map and list of restaurants and sites to see around the city. He helped us get a taxi when needed and he was very quick to respond to questions ahead of time. The apartment was great and clean, and the bed was comfortable. Also, this apartment is in a great location and everywhere in Florence is walkable from here. We would love to stay here again if we get the chance!