I never met Nicolette - I met Aida her helper. She was extremely informative - with check in she helped me take my bag up the stairs as I have back injuries and she sat down with a map of the area putting a star where we were and pointing out all points of interest and even included information about tickets, etc. There is also a table with information about tours, which she also talked about. She shows you every thing and how to lock all three doors (your room, the door to the flat, and the downstairs door). The washer is in the women's shared washroom (the washing soap is under the kitchen sink). It was very spacious and really in the centre of everything - straight across the street is a grocery store, to the right is a square with food. And within 10 minutes you're at Santa Maria del Fiore and close to everything. Very centrally located which I loved - you're never really more than 30 minutes from anywhere you want to go in any direction. The room was clean. Just know there is no shampoo etc provided so make sure you have some - if not pop across to the grocery store. In internet works good even with multiple people on it. There are three rooms - this room is the only single - the other two have two single beds in each. So just know if you don't like shared accommodation with others then this may not be for you. Also ear plugs would help you just incase others are loud. Overall it was a great location and stay. Aida is ready available if ever you need her. Just know the checkin/checkout can get moved around. Although the checkin on here says 2pm I wasn't allowed until 3pm. But the same went for checking out - it says 10am but she allowed me to check out at 11am and then showed me where the bus was and confirmed for me it would take me to the train station.