This apartment was wonderful for our in Florence. Nik was very accommodating! We took advantage of the washing machine and dryer, as well as the cooking favourites. The only shortfall of the apartment was the road and tram noise. It didn't bother us and didn't wake us, however those sensitive to noise may not appreciate it. Definitely a 5 star apartment and one we would love to stay in again. Note, if hiring a car from the local Avis, Budget or Hertz, note that they has excessive wait times when picking up a vehicle (we waited over an hour). Nik was wonderfully accomodating when we could check out on time- thank you!