My husband and I booked Alessandro's place last minute to Florence, and we were very happy with Alessandro's quick response to our request, along with how easy he made it to coordinate check in. We were greeted by his wife upon arrival who gave us all the information we needed about the apartment, as well as tips on where to eat and go in Florence, and told us if there was anything we needed help with to let them know. The apartment was very clean and ready for our arrival. It included everything you would expect with a hotel suite, including a Nespresso machine, a small kitchenette, bathroom amenities including hairdryer, and ironing board and iron. The queen size bed was very comfortable with a memory foam mattress and pillows. The bathroom was clean and modern. The apartment building itself was very quiet, we could not hear other people. The location was a block from the Santa Croce, and even though this area has quite a few people, the side street the building was on, you could not here any noise from the street at night. We were able to walk everywhere in historic Florence, and it was a great location from which to see the city. We would highly recommend this apartment to other guests! Thanks, Sue and Tim