We arrived late to get into the apartment. We were travelling from Venice that day and were without a cell phone (We are from Canada and did not get a phone plan.. ) . I did stop and turn my roaming on, when I realized how late we were going to be, to let the host know thta we would likely be an hour late. When we arrived into Florence, Google map would not take us down the street where the apartment is, because it is not for public cars. So we got lost and turned around in circles for an hour. At this point, I decided to park the car and make my way by taxi to the apartment. By then, the host was gone, which I totally understood. So, with suitcases in hand, we wandered down the street to the hair salon, where they agreed to keep our bags if I washed my hair.. So, that is what I did, while my 3 children went to explore. As I am getting my hair done the host marched in (I had let her know by email that I was there, having hooked onto wifi at the salon (this was now 2 hours after my expected arrival) and insisted I follow her immediately, which i did with hair half dry and sticking up.. She brusquely showed me the apartment. Hardly looked at me and let me know that I was inconveniencing her so much.. Not a very nice welcome to Florence!
I am now being charged by the host 25 euros for my late arrival and for not putting the garbage out (I was not informed what to do with the garbage..). I am being charged a further 30 euros, because I misplaced a key. I believe it is hanging on a hook in the apartment. There are 2 other sets of keys, so indeed I did misplace the one while staying there..