We really enjoyed our stay. Pamela provided a warm welcome, tray of coffees and pastries, and local tips. We especially appreciated her finding us two cribs for our small children. Location of the property was great, 10 minutes walk from Uffizi and Duomo. Kitchen was equipped with everything necessary to cook a meal. There were about 5 flights of stairs to get to the apartment but that also eliminated most noise from the street level. Clothes washer worked but not the dryer. Drying racks were provided instead. Also hot water in shower would periodically stop for 60 seconds before coming back on.