Annamaria greeted us upon arrival and was extremely helpful. She gave us an extensive tour of the entire building and gave us great tips for sites and food. The apartment itself is in an incredible location with the Ponte Vecchio and Pitti Palace only a short walk away. Inside, the apartment was clean, quiet and beautiful. On the day we were supposed to leave, our train was not until 12 noon. Despite checkout being at 10 am, Annamaria allowed us to house our bags in the apartment for an extra 2 hours so we could enjoy the city and keep our luggage out of the rain. Florence was an incredible experience and we could not have enjoyed it as we did without her help.