We LOVED this flat. It was clean, nicely furnished, and a good size for a vacation flat. The location is ideal, close to everything. Florence is a very walkable town and this flat is in the middle of it all. We didn't have any issues with noise from the street, but our stay was Sunday - Friday and missed the party nights of the weekend. Our communication with Elena and Oliver during our stay was non existent, but if we needed them we had the impression that we could call on them at any time.