The apartment is small but nice, with a lovely view, comfortable mattress, and much-appreciated air conditioning. Very conveniently located, and very quiet. The wifi didn’t work when we arrived and Claudia made sure it was fixed within a day, which we really appreciated! I wouldn’t say anything was above and beyond, but it was totally sufficient. If it were a bit lower priced, I would give it 5 stars. Given how small the place it, I think the price warrants a bit more attention to detail. It would be nice to have coffee pods for more than just the first morning, or a small welcome snack, for example. On my next trip to Florence, I would look for something a bit bigger first, but I would stay here again. It’s a nice place with a few minor constraints (it’s difficult to prepare a meal with no real surfaces in the kitchen, there’s no trash can in the bathroom, etc). The reason for 4 stars is that I think it’s slightly overpriced for what you get, but ultimately it’s nice, quiet, clean enough, you get a view of a beautiful church nearby, and Claudia was very kind and helpful when we needed help.