Leila was our host at Silvia's place and even before we arrived, she was immensely helpful by tracking down a replacement power adapter for ours that had fried out during our travels. Despite having a key ring that weighs as much as she does from all the listings she co-hosts, we were never left waiting for an answer to any question for more than a few minutes.
The apartment itself is an amazing find. New, spotless, very quiet, yet extremely conveniently located in the heart of Firenze. Great water pressure and hot water supply for showers. A (pay, but reasonably priced) laundry room with washers AND dryers in the basement. Sleek modern appliances. A comfortable bed, with ample pillows and blankets. A complimentary fruit basket and bottle of Tuscan vino. I simply don't know what other feature you would hope to have in this listing that it doesn't deliver on. Highest marks to Silvia and Leila!!!