We arrived early at the apartment early but Sandro arrive 10 minutes later and made us feel very welcome, also taking time to help sort out the lack of credit on our Italian phone SIM. Included were complimentary biscuits, a bottle of Chianti and a pre-paid phone for local calls if we needed. What a start! The apartment was large and exceeded our expectations. Sandro was helpful in every way, very prompt in responding to emails, even booking our taxi on day of departure. The location of the apartment is walking distance to the Duomo and all other attractions. If we return to Florence this is where we would stay. Highly recommend.