Cristina communicates very well, before your trip, on things to do in Florence, on how to get there, on timing of arrival and rendez-vous. She also speaks English very well, so no risk of misinterpretation. She did the best that *ever* she could do to make my stay memorable: she put a guitar on my bed, as an extra, 'provided for my comfort'. In what luxury hotel would you ever get thàt...?! :-)