As we discovered on our first trip to Italy, the word "prego" seems to have myriad meanings. It can mean "you're welcome" or "no problem" or "my pleasure" or even sometimes just a friendly greeting. We think the word "prego" perfectly describes Guillame & Giulia as well as their place. When our flights into Florence were delayed causing us to arrive 12 hours beyond our anticipated arrival and bag-less (obviously the airline lost our luggage as well), they accommodated us and were waiting outside at 12:30 in the morning with keys, a warm greeting and a pair of pajamas! They and their place were beyond anything and everything we could have expected. We can assure future travelers that the pictures accurately, if not slightly understate, the wonderful accommodations. Even more, the location couldn't be more perfect. It's unbelievably centrally located within walking distance to the Duomo, train station, banks of the river Arno and the finest Florentine cuisine (we highly recommend Ristornate Dino and La Divinia Pizza!). If you're looking for a lovely place to accommodate you as you bounce around town or simply a comfortable respite, this place is it. Highly recommend! Prego!