Since this was our first time using Airbnb, we weren't sure what to expect. Francesca was amazing with answering all of our questions prior to booking, after booking and during our stay! It was comforting to know that someone was available to answer questions and assist if needed. Gabriel was great at check in at giving us a map and identifying all of the necessities near the flat. She made us feel quite at home!
The flat was amazing!! We had two families of four staying there and it was large enough that everyone had their "space". The location was perfect for viewing the sights. I would stay here again should I ever return to Florence. Only downside is it is on the 3rd floor. While is was good exercise, it had everyone winded carrying up the luggage when we arrived.