She was very nice. Helped us with our bags which was extremely helpful with the flights of stairs. The location was perfect, we walked everywhere. The apartment was very cute and we loved furniture. Only complaint was that it wad a bit loud at night but she warned us about it. It wasnt too bad though that we couldnt sleep. Since the area is so central there are people who like to hang around outside and chat at night and hang out. You can hear the conversations a bit but once you close the windows, it was ok. Would recommend for others.