It is unfortunate the apartment did not work out. It is in a great area, and in a nice building. The lack of air conditioning and non working wi-fi, along with a very hard bed and stiff scratchy sheets (the double bed in the main bedroom) made it impossible to stay there. We contacted the host early the morning of the next day. At first, we did not get a response, so I reached out to AirBnb for help. When I did speak with the host (woman) on the phone she was rude, argued that I was wrong (yelled at me), and then hung up on me. We left and found a hotel. AirBnB interceded (quickly) and we were able to receive a refund for the next two nights we did not use.