Host was very rude!! The overall cleanliness and location of the house are perfect. However, we ran into WiFi issues and reached out to the host and showed her the problem and she responded with its working fine for the other buildings. It was very hot inside and we couldn’t find the AC remote and she responded with “we never asked”. The coffee pot was not working. Myself 2 other American friends and 2 Italian friends spent less than a total of 14 hours at the house we just needed somewhere to lay our heads and wash up at. Unfortunately two of the towels we used “were stained” says the host. She requested I pay for the towels before she tried to even properly wash them because she didn’t want to take the time out to soak them. We made sure we respected the home and cleaned after ourselves we also paid the cleaning fees included into the total cost so I would expect washing two towels to be included in our fee. With COVID-19 I feel people are trying to make as much money as they can and overcharge and charge unnecessary fees. Hopefully no one else has the same experience with the host.