Bruno and Francesca are lovely! They met us in the apartment and provided a great orientation to Florence for us. They even went out of their way to locate chocolate shops for me after I mentioned that I was a chocolatier. The apartment is wonderfully located - about a 5 minute stroll to the Duomo, but on a side street away from the crowds. We walked everywhere. The apartment is as shown in the photos. It provided a great home base to come back to and drop off packages or freshen up during the day. Nice touches including umbrellas, adapters and snacks are also provided. Our hosts were easily accessible during the visit and arranged a return cab for us on our departure. I would highly recommend this apartment and hope it will be available for our next trip!