Monika’s apartment was very central to everything in Florence and communication was excellent! The self check-in process was very easy and the apartment was exactly as described. Be sure to bring your own shampoo/conditioner/body wash, as there is only a small soap bar offered (I have found this is the case all over Italy, even in hotels). Bringing your own trash out to the nearby square upon checkout was inconvenient, but rules are rules. Thank god the building has an elevator as this apartment is on the 4th floor. Monika’s communication was great - she responds very quickly and checked in with me often to make sure everything was okay. The location was awesome-short walk from the train station and close to all shops and main attractions. Very clean apartment, very comfortable! I would 100% recommend staying here :)