Michele personifies the advantage of Airbnb: a great host. He was always considerate and quickly responsive to every need and inquiry. When he learned we were walking to the apartment from the train station (I didn't realize how far we'd have to walk) he came to meet us and helped lead us to the apartment. When we asked for restaurant recommendations, he not only recommended great places: he often showed up DURING THE MEAL to make sure we were enjoying the experience. He provided the personal service and attention that you just can't get at a hotel. On top of that, the apartment is in just about the best possible location in the city of Florence.