What a fantastic week in Florence! Alessandro and Azadeh were extremely friendly and helpful - they greeted us in front of the door to the building (we didn't even have to ring), and Azadeh took 20 minutes to give us a tour of the apartment and show us how everything worked, as well as to highlight some favorite restaurants & give us an orientation to Florence. Fantastic, fantastic service. The flat itself is spacious and has everything you'd need - we had a great time!