We had a great stay in Florence. The apartment was in a great location, only a short walk to central part of town. Apartment was nice and big, only thing was we didn't realize the upstairs didn't have a shower only a bath so we all had to share downstairs. Other than that no issues, communication with Francesca was great when we had some questions. We mixed up our arrival time but Francesca said was ok to drop our bags off with cleaner & come back once the apartment was clean which was helpful. Would definately recommend to others.