From start to finish Cristina and Gianni were great hosts. They were prompt in responding to any query well before we arrived, always friendly and the check-in was perfect. We were in Florence during a sweltering heat wave and the air conditioner broke down in one bedroom. Gianni responded immediately, provided an extra fan and a technician had sorted out the problem by the following day. The air con is excellent in both bedrooms which is absolutely essential in Florence in August. We were given great recommendations for restaurants, ongoing during our stay, including a recommendation for the best granita and superb ice cream. Try it at Carabé in Via Ricasoli. The apartment has a vintage feel, is well equipped and everything works perfectly. We really appreciated the tea, coffee capsules and biscuits for the occasional late night snack. They even provide muesli and the cold water in the fridge was much appreciated after a day's sightseeing. The apartment is well situated and a short walk to the Duomo and Academia. It is an accesible ten minute walk from the station and as in all major cities, the area immediately surrounding the station is a bit tacky. There are good coffee shops and restaurants a few streets away. There is a simple coffee shop on the corner which is much better than it looks. All in all, a delightful experience.