Pros:
Great location. Less than 10 minute walk from the train station and is very close to the heart of Florence. Great and big space and easy to find. Check in with a lockbox is easy one you are given the pin for it from the host.
Cons:
The shower in the bathroom did not drain at all. There was hot water which was nice but took about 5-10 minutes in between showering to drain. Kind of a headache. The toilet did not seem very clean in the bottom which I think is just needed for a replacement. Some light fixtures were flickering and were best not to be left on. The storage room also had a funky smell so we could not leave our luggages there. We did not wash our clothes using the washer because we weren’t even sure where to dry them. The communication was not great either; I had texted them through Airbnb multiple times before and during my check in dates with questions and I had never gotten a response. The WhatsApp number they had provided did not work on the app and when I called through the regular phone, they were not very pleased and did not seem friendly. I had tried to communicate that the number did not work and I was just told to use it. Airbnb is also protected on the app and it is much safer to text through there so I was a little disappointed. The cleaning lady that had came when we dropped off our luggages early was more helpful, and she didn’t even speak English.