This may be an unfair review since we technically didn’t stay in Anna’s apartment. Check-in was easy but we quickly noticed that the AC wasn’t working (it was 35+Celsius, AC was a must!) . We contacted the host and she had a friend come by (excellent), but then he fiddled with the remote for a août an hour, to no avail. We weren’t much comfortable leaving our belongings in the apartment while strangers were coming by to take a look at the AC (a second friend came by later), so we contacted Airbnb and moved out (it was 10:30pm by then...)
Although I understand that these things happen, communication with the host dwindled as the evening went on and at some point, there was no response. It would have been nice if Anna had been the one to come take a look at the AC or, at the very least, given us some insight as to what was happening.