My husband and I stayed here for two nights and it was just what we needed in Florence. The apartment itself had everything we need and was in a perfect location to access the center of the city. Rafaella agreed to allow us to drop off our bags before check-in which was super convenient for us. She was also always easy to communicate with having very quick responses. The apartment is just as it looks and very comfortable - I would definitely recommend it to anyone! Thank you Rafaella!