Our flight got in quite early and Diana very kindly let us check in hours before the actual check in time, which was very nice of her. She met us at the apartment without any problems and was very friendly and helpful. She recommended lots of things- and they all turned out to be great ideas! The apartment was as described, very clean and comfortable. As it is right in the centre it can be very noisy- though as we knew this from previous reviews we had brought earplugs and slept very well! We had no issues with anything and the neighbourhood is the perfect place for walking to any part of the city, and within a very short walk from one of the best restaurants in Florence. We would definitely stay there again. Thanks Diana!