We were informed at 3am in the morning on the way to the airport to Italy that there was plumbing issues and we would no longer be able to stay at the Airbnb. This ment a last minute rush to find somewhere else to stay to prevent staying on a park bench in Florence! Although Tornabouni was very apologetic and gave a full refund no help for finding new accommodation was given and the additional cost of finding accommodation on the day was not subsidised.