Federica met us on arrival and was immediately helpful, as she had been throughout the lead-up to our arrival. The listing had hooked us, but the apartment is even better in reality than online! The location is ideal, situated centrally near the Duomo. The only small drawback is that in June, tourists -- especially party-minded American students -- crowd into Florence; and because the bedrooms face onto the street, ambient street reveller noise can be heard throughout the night. But if you are string sleepers -- as we all were -- this is not an issue.