Gemma is an incredibly sweet person. She was extremely efficient and helpful. Her suggestions about what to see in Florence were spot on. The apartment is the best I have ever had the pleasure of visiting. It is located in a perfect place to walk the entire city if you want to. It is very clean and inviting. She has placed everything you could want in her apartment. A wonderful bonus is the fresco on the wall dating back to the 1300's. The check in and check out process were seamless. I give the apartment 5 stars and I hope to go back.