I have stayed in 3 airbnb apartment and so far have had excellent experience. Unfortunately this one fell below normal expectations. In summary, the host was late, the heater was not working, there was a missing adapter to the washing machine so we couldn't use it (I admit I didn't contact the host about these 2 things during our stay due to lack of time and inconvenience) and it was also noisy at night as there's a night club around the corner.

Otherwise, the apartment is well equipped with cutleries and it's near the SM Novella bus/train station which makes day trips from Florence convenient.

The only thing that really got to me was the delay in letting us in. We had informed Luca of our time of arrival a few days prior and was given an acknowledgement. However, on arrival at the Florence bus station, we have emailed, texted, called Luca multiple times but received no reply. It was only after the 10th attempt to call that we got through, and Luca had mistaken me for another client. That was eventually cleared up and he sent a colleague to open the door for us. We waited for more than 1/2 hr in total since we arrived, and that's a long time for tired travellers in the cold outside. Admittedly, we arrived before the check-in time, but all hotels and airbnbs have allowed us in to at least check in our luggages so I think being on time to let us in prior to the check in time is very reasonable.

I wouldn't have minded the rest of the faults of the apartment, but Luca's colleague was unapologetic and in fact made it sound as if he's doing us a favour by letting us in before the check-in time. Hopefully this review will help other travellers make an informed decision.