This place is lovely, let me first say that. However, we were disappointed with the accuracy of the description. We booked this place because of the promise of access to a roof top terrace overlooking the Duomo. I mean, who wouldn't pay 250 a night for that? But we did not have access to the terrace, in fact, a brand new padlock was installed the day after we arrived and when I made inquires, I was told that 'There is work being done on the terrace' and that was it. When I inquired about how unfair that was, I received no response. As I said, it was a beautiful place but you can't trust the advert and very poor customer service. Buyer beware.