We LOVED staying in this apartment. Andrea met us when we arrived, walked us through everything in the apartment, oriented us to the city, and even gave us a city map where marked all the important sites and his recommendations. He was awesome! We had an issue with hot water, and he responded immediately. This apartment was a wonderful home base to see the city - it is right by Ponte Vecchio and we easily walked everywhere. The apartment is beautiful and has lots of character! We were very comfortable. We especially loved sitting out on the large patio for breakfast and in the evenings. The view is gorgeous!