Horrible, horrible, horrible!
We tried to do check in multiple times earlier yesterday before our check in. It wouldn’t work after countless attempts until we finally got the check in to work. This was at 2:30 am today. We then had some near by gentleman help us get in which took over 1 hour. Additionally, the instructions of ringing the doorbell 3 times were not effective as there was no one to open the door nor did the door open automatically as stated to us by the host. We have been nothing but understanding and nice regarding our stay. Instead of complaining about our situation, we chose to let it be and try and enjoy our stay in Florence. Instead, the hosts think it is fair and just to charge us $50 after everything we went through.