Terrific location in Florence. Spacious with good air conditioning. When we arrived, we were made to go to a separate location in town to pick up the keys at the management office, which was quite inconvenient for our family of 5 on a very hot crowded day. Officina was friendly and offered helpful information about Florence. Unfortunately, when we went to use the shower, we noticed the bathroom smelled of mildew, and found the shower had mildew and mold. Officina sent a cleaning person several hours after we reported the problem, but they didn't clean it good enough. We couldn't wait anymore to take showers, and found that the shower drain was not working properly. At this point, it was after hours, so we had to file a report with Airbnb in accordance with Airbnb policies. Officina sent another team the next day who did a better job cleaning and clearing the drain. I felt like my precious vacation time was being wasted by dealing with this, including phone time corresponding with Airbnb.