Clear communication, personal update, personally checked in, carried our heavy luggage three stairs, gave us tips about local places, food and shopping. Checked on us if we were enjoying time in Florence. The place is sparking clean, close to everything. Only issue is its on 3rd floor, but thats not a drawback coz everyother positive about the place and host is much moe than that small issue. Its a great place for a family. We enjoyed our stay at this place a will make sure we stay our next trip to Florence. Thankyou for a lovely stay...