the lady whom help with the check in was very friendly, speaks good English and provided clear introduction of the apartment. the apartment was convenient from the train station and easy stroll to the attractions. washer and dryer were not inside the apartment. there's 2 units of coin operated washer/dryer in the compound shared by all the apartments guest. however, Giulio provides us a laundry card for complimentary use of washer and dryer. the movie channels were a plus! the bedroom downstairs does not have a door. but for us it was used by the kids so no privacy issues. one thing to note is the opposite building (we heard it's a hostel) seems to have a lot of social activities at night.