Our host met us out front as planned on the evening of our arrival. The apartment is just as pictured on the web site. A bottle of wine and some biscotti was there for us upon our arrival! The apartment was perfect for our family of four. The separate bathrooms was a nice feature so we didn't have to share with our kids. Great location for everything we wanted to do while visiting Florence. Our host offered his advise on what to do, but our son had just studied there for a semester, so we didn't take him up on that. He also arranged for a taxi to take us to the airport. Great visit!