Silvina met us on time. She was very nice and left us a bottle of wine and some cookies to enjoy, which we appreciated.
The building itself is very old and the stairway is very narrow and steep. This was not good with a 10 month old baby or heavy luggage. The apartment is filled with Ikea furniture which was fine but the kitchen cabinet that had the dishes in it would not stay open which was annoying.
Unfortunately the bathroom was not nice. The shower needs to be redone. It was difficult showering as the showerhead faced the door and gave you no room to move. The caulk in the shower needed to be redone and the drain in the shower was very dirty (it flipped over- gross). I found the sheets and towels to be very rough and the pillows to be uncomfortable and flat. I understand that in italy there is no dryer in the home but the next airbnb rental we went to either dried the sheets and towels at a laundromat or they ironed them so that they were soft for us. I did get annoyed by the 5 Euro rental fee that should have been charged to us via airbnb IMO. We had issues getting cash from our debit cards and Silvina asked us for the 10 euros at least 3 times-once over email- (we did not plan on forgetting to give it to her!) which i found pushy and obnoxious. Give us a chance to give it to you! Silvina told us that if anyone came to the door saying they were the police to not let them in, which worried me. I didn't realize Florence (or that neighborhood) was so dangerous. I wish that Silvina would have spent less time reading us the rules and more time giving us restaurant reccomendationa which would have come in much handier! Perhaps she could have written them down in a folder like our other hosts did.