We really enjoyed staying at Massimo's flat in Florence. The location was fantastic - very close to transport links and situated in the historical centre of the city. The flat itself was cosy but comfortable and functional. The bed upstairs has a very low roof but if used only for sleeping (which it should be!), it's no problem. Both beds are very comfortable. I didn't get to meet Massimo but there was an incident that showed his responsive to the needs of the guest. On one of the nights, the water to the entire area was turned off by the water company. We weren't aware of this and after waiting for an hour we dropped Massimo a message, he immediately called us and tried to talk us through resolving the problem and when that didn't work, he got into his car (he lives 45 minutes away) and was making his way to the apartment to look into the problem himself. This was close to midnight. Luckily we found out that it had nothing to do with the apartment but with the area itself. The water came back on shortly after. But what this showed was his excellent responsiveness and his willingness to go out of his way to help his guests. Rita, the apartment manager, (despite the language barrier) was also helpful. We would definitely stay again at Massimo's house in Florence.