As the apartment is well located, but lack a bit of comfort in the apartment as mattresses and pillows the best quality, especially in a room with two beds. The Patrizia was always very kind and helpful.

With respect to Cesari can not say the same thing.
We arrived in Milano - Malpensa at around 2:30 pm. When we get the car there was no vehicle available in Hertz (although we rented and paid in Brazil) and so little in any other rental company at the airport. Only had the car available at 5:30 pm, having to make a journey of about 360 miles and rainy night.
As was combined with Cesare, I warn when you were coming in Firenze, due to this problem warned before explaining what happened and how I answer that did not arrive until 9:00 pm he would cancel the booking of the apartment.
With much effort and tension can arrive on time determined by him, despite the difficulty in locating the Via del Leone.
It was very stressful and not very pleasant posture of our landlord.
A person that rents apartments to foreigners should not want to charge a fixed schedule and determining the arrival under the threat of canceling the reservation who traveled to another continent because unforeseen events can occur as was our case, it was really quite unpleasant situation.