Eleonora was a great host! Check=in was easy and she was very quick to respond to any questions we had. The apartment is exactly as described. It is spacious and comfortable and was well-stocked with all of the essentials (including coffee, tea and juice). It was the perfect place for our week in Florence. The outdoor space was a great place to enjoy a coffee in the morning or a drink in the evening after a meal at any of the restaurants that are only steps from the apartment. The neighborhood is quiet, safe and a great place to experience a less-touristy part of Florence. We'd love to go back!