Cannot say enough wonderful things about our experience staying here. The place is adorable and the location is perfect. Everything is walkable. Rita was absolutely wonderful. She let us drop our bags off early on the day of our arrival (she even helped us carry our giant, overpacked suitcases up the last flight of stairs), gave wonderful suggestions for dining, and gave us a list of sites to see during our stay. I would highly recommend staying here if you are going to Florence.