Pilar was very responsive to the questions we asked! Coming from Firenze S.M.N train station, we took a bus for a few stops, the apartment was around the corner from the bus stop, clear directions given by Pilar, easy to locate. Her mum checked us in, the apartment was lovely and clean. The space got smaller when the sofa bed was made. Kitchen had everything you'll need to cook, there's a big table next to the sofa bed where you can eat there. Location of apartment is 15 mins walk to the city centre, super convenient. The neighborhood feels safe at night. Highly recommend this apartment for your stay in Florence!