The apartment is better in person, the location is great steps away from ponte Vecchio and all tourist attractions.
My only concern was the host she seemed very nice and helpful at first during the check in, helping us with the luggage etc. However, at the time of the check out (we checked out even earlier than the designated time) she was very uneager to help, I asked her to call a cab and she did but we didn’t know the cab actually arrived because the cleaning ladies arrived at the same time so we got confused. We had a lot of bags so we needed the taxi and I had no way of calling the number. Meanwhile the host was downstairs in the apartment and had no intention of helping us with this issue and when I asked her if it could be possible to call another cab she said no which seems weird to me since I don’t see how could that be a problem? She didn’t offer to help us with the bags either, it was as if she was a completely different host.
I felt that in her mind we have already checked out and we weren’t her problem anymore. Disappointing.