Our stay in Florence was wonderful! The apartment was found to be exactly as listed and was bright, clean, and very homey. Located close to the Duomo and ~15 minutes from the train station, it was very easy to get around. We were greeted in front of the apartment and had help carrying all of our luggage upstairs. There was no elevator, but walking up the stairs was no problem for us! We were also given a complimentary bottle of wine, which was a wonderful welcome gift! The only downfall was that the hot water heater only lasts for an ~15 minute shower and then gets cold and loses pressure, so you have to wait a while before someone else takes a shower. However, we were assured that Elena and Oliver were looking into how to fix the problem for the future! They were always available to answer any questions or concerns we had! In addition, the apartment is away from the street so it was very peaceful at night. We felt that this was a great place to come home to at the end of every day and will definitely be coming back the next time we're in Florence!