This apartment is in a beautiful building, the layout of the flat is great and the views are wonderful. The windows are large and the view of the roof tops very romantic. The bed was large and comfortable and the aircon worked very well. The facilities were just what you need for a few days in florence. And you can't do much better for location really, it was nice and central. Communication was good and the check-in was as agreed and on-time with a few nice tips for places to visit. That was much appreciated.
The flat was just a little dusty - I think this most likely fell from the blinds, otherwise it was nice and clean. The hot water tended to go off at least once during each shower, but after a short wait with the water switched off and on again, would get warm again. None of this mattered much, the only real problem was that the aparment's presentation is not much like the photos. The photos were taken carefully and showed nice things like ornaments, plants and attractive furniture. But the sofas were covered in multi-covered throws, the dining table was covered in a plastic type table cloth and there was a cover on a cabinet too. So the overall impression was not of a stylish apartment, it was disappointing. I understand that the idea will have been to protect any nice things that could be damaged, but we were paying for our stay and the photos should have been representative of what we were paying for. I have photos if challenged on this.