One thing I learned from Donatella is that never to use Airbnb again in the rest of my life. There were mosquitos in the house. Of course, there could be. I asked, in my standard kindly, her if there is a mosquito insectice I can use. And she replied by message that there is no mosquito in the room. Then, she asked for the picture of the mosquitos. I had to take five pictures of mosquitos until she finally reply to me message. Then, I had to wait until she brought me mosquito insectide after an hour and a half. What a waste of time in Firenze.
Donatella kindly knocked our door in 7:00am to tell us that we are lound and could call police. What a threat to your guests.
In fact the room is located in front of the Piazza Signoria and belive me it is the loudest place in Firenze. We almost didn't sleep because there were constantly many people gathered and made big noise while drinking and dancing. We felt like we were sleeping outside the hoise because of the noise. Then, she came in the morning and telling us that we were loud??? Couldn't believe what she was telling me.
We have stayed 3 nights at Hotel Savoy and stayed in this house for 3 nights. I couldn't wait until I get out of this house.
The room itself is clean and nice. Other facility was nice as well.
But I still don't understand her hostile attitude.
After writing this note, I am deleting Airbnb. This is exactly why Airbnb is losing money in the long term.