Donna's place is spacious. Pictures are spot on. Clean. Quiet. Very central to everything. Right behind Palazzo Vecchio. A street with lots of shops and restaurants is just around the corner. It has a washer and drier, but we couldn't get the drier to dry clothes. Probably just us. TV has some English channels. It is up 4 flights of stairs with no elevator, but they are nice wide stairs easy to ascend. Her daughter let us in. She was wonderful! She told us about the best gelato in Florence and she was right! I would stay at Donna's place again!