We had a wonderful time in Florence and the location of the apartment was amazing! It would be best for a couple to stay here instead of a family because the upstairs loft is hard to get up to with narrow stairs, has low ceilings and the bathroom is a toilet/shower combo and very tiny. It worked for our family because we had boys. Max was great! Any issues we had he fixed immediately! He even bought us lunch for any tiny inconveniences. Great overall!!