We loved our stay at Massimo's! It is perfectly located; looks exactly as pictured; and is very quiet, even though it is located in an active neighborhood. We had good communication with Massimo prior, but it is Beatrice who handles the check-in and if you have any problems (we didn't!) - and she was great to deal with. I highly recommend this place - a very Tuscan 'feel' and very comfortable. Great experience!