Had a wonderful experience with Guido! He was so friendly, helpful, timely, very responsive and even helped carry my (heavy) bag up the many flights of stairs! The apartment was in a wonderful location with a GORGEOUS view of the Ponte Vecchio. It was clean and in a very convenient location to many of the desirable sights as well. There are multiple flights of stairs, but after filling up on all of the delicious Italian food, we didn't mind the climb and exercise. All in all, a great place to stay.