Alessandro and Azadeh are wonderful hosts. They provided a very detailed check in process. They also helped us with storing luggage after our check out. The WiFi is sometimes spotty if you have an older device (we used iPad2) and is best at the loft where the bed is. The bathroom is wonderful and spacious with excellent water pressure. We also did not run out of hot water, despite some long showers post travel. I would HIGHLY recommend their flat as a great place to stay in Florence. It is centrally located, close to several groceries as well as some restaurants but still quiet.