The apartment is completely charming, and hosts Maria and Fabio are simply fantastic. When we arrived, we were welcomed with a personal note, a bottle of sparkling wine, a basket of fresh fruit, and snacks. A very, very nice touch! The apartment was really comfortable and had everything we needed. It’s in a perfect location -- you can't get better -- for exploring Florence. We were so glad to have stayed there – and gladder still after we departed and encountered an issue that we couldn’t resolve easily (if at all) from the United States. Maria went above and beyond the call of duty to help with the problem. She clearly did it strictly out of the goodness of her heart – we had not even met her in person while in Florence. We were then – and will always remain – blown away by her kindness.