We had a great experience at Giovanni's place in Florence. His brother Filippo greeted us at the apt to let us in once we arrived, and helped us get our bearings. The apt is in a great location and looks exactly like it does in the pictures. The brothers went out of their way to help us out with prompt replies to our messages and helping secure reservations at restaurants while we were in the city. I would definitely recommend their property to anyone looking for a few nights stay in Florence.