As soon as we arrived by taxi from the airport we were greeted by Sara's assistant outside the apartment. She showed us how the apartment worked, the keys, heating etc. It was all very easy. We needed some extra knives for cooking and Sara quickly provided them for us as well as a christmas panettone and bottle of prosecco. Very generous! The apartment is as described, warm and cosy, perfect for a winter retreat in Florence; the lift is convenient too. The position of the apartment is fabulous as you can walk into the busy city centre in five minutes or pop to a wide choice of local bars, cafes or shops in the local area. Sara also kept in contact by text to see if we were ok. We found that very thoughtful.