Laura is simultaneously very professional and completely warm, welcoming and friendly! What a delight. We arrived while Laura was working, but her lovely mother, Paola, met us at the flat. Laura arrived later to complete checking us in, and provided us with a color-coded map of recommended sights and eateries. Laura periodically checked in with us to make sure we were enjoying our stay and to make sure everything continued to run smoothly. The flat is wonderful! (Do be prepared to climb for the panoramic views, though. Worth the work, but if stairs are difficult for you to negotiate, this may not be the place for you.) Located near a grocery market (Laura even provides a discount card), we prepared a dinner at home and enjoyed it on the terrace. Quiet location for good sleep, but still within walking distance of all major sights and good food. And, the flat is on a central bus route, if you would prefer not to walk. It just doesn't get better than this! Thank you, Laura!