1 not sure how this place got good ratings. My husband & I checked in late for a short little Florence day for our honeymoon. I booked this one due to good reviews, air conditioning, location, etc. We had a wine tour today, which I asked the owner if we can leave our luggage prior to booking and they said yes we can. So, the air conditioning barely worked, Wifi DID NOT work at all and it was suppose to be quite tenants (house rules after 10) and we heard loud noises, yelling, etc. We felt very unsafe there, let alone the long hallway of stairs lights did not work, so we had to put our phone flash lights on to see where we were going. If I knew this earlier I would have left and tried to find a hotel. So, on top of all that, when wanting to check out no one was there to give our luggage too, called, text, etc. no answer. As we were leaving, a family member of the owner came, we asked if we can leave our luggage and they stated we can only hold it for an hour. When I ASKED before booking to leave our luggage for a few hours due to a tour. Due to all this we weren’t able to go on our tour with all these bags, we were out money, rest, etc. I’m so disappointed in this.