Elena was delightful and very helpful. The apartment was perfect for two people to stay and felt like you were in the heart of Florence. It was easy to walk everywhere and the Piazzle Michaelangleo was very close. My only complaint was the traffic noise in the morning was very loud and hard to sleep through. This doesn't seem like a problem they could fix but just an observation. Overall, this place was wonderful, perfect location, and the hosts were wonderful.