Let me first say that all in all I was satisfied with my stay. However...when we arrived we were not greeted by Shakira, we were greeted by her sister. She arrived at the door while talking on the phone and continued to speak not acknowledging us. Not a big deal but it was rude by Canadian standards. When we arrived in the room, the AC had been turned off so it took hours before the room was a comfortable temperature. The final complaint is that the bed was very hard and not very long, although it was wide. It was very uncomfortable. Everything else was very satisfactory. The apartment was clean and well enough equipped not to mention well located.