Giacomo is fantastic. He is very responsive and helpful. He gave us excellent suggestions for food and shopping. We arrived early before we could check in so we went to grab lunch and when we returned he had already brought all of our luggage up the stairs. There are a good amount of stairs which weren't a problem for me but my parents are older so they weren't thrilled. The kitchen is well equipped and we used it every morning for breakfast. Great location and great stay