Tina was recommended to us by a friend and we would definitely use her again and recommend her to anyone! She was very quick to respond to all my questions and sent a very helpful email about Florence. She even had a crib and changing pad for my 6 month old. When we arrived she a map of Florence will all the great kid friendly activities. She even took the time to circle her favorite places! She has a book about Florence and a desk with flyers in English and Italian. Without her help, we would of have been lost. Her place is comfortable and about a 15 minute walk to all the tourist attractions!