This was a lovely place to stay. The location is so joyful, overlooking a little piazza that fills up with a cheerful mixture of visitors and locals. You don't even have to leave the flat to see Florence: just open the windows and lean out, and Florence comes to you.
The light in the flat is beautiful, and it feels airy and spacious. It's decorated with a lot of charm (a gorgeous old armoire, comfortable armchairs for reading, antique engravings of Florence on the wall -- hung with tiny, unobtrusive little Florentine fleurs-des-lis picture hooks!) There are guidebooks if you want them, and an umbrella and a shopping bag if needed. Everything is comfortable and easy to access. There's a little bit of bustling noise from the piazza, but it's friendly and companionable neighbourhood noise, not obnoxious, and if you turn on the standing fan, you can't hear any outside noise at all.
The little kitchen is fairly basic, but it has what you need. It could probably do with a good, thorough cleaning (nothing horrifying, but things get worn and grubby with use, and need a bit of a scrub). The bathroom is fine, tidy and well-equipped, but like the kitchen, the shower stall is looking tired and needs some love. Good towels -- soft and generously-sized. Hot water takes a little while to arrive, but when it does, there's plenty of it.
I was a little worried about the pull-out sofa bed, but it was completely fine -- no aching back or weird lumps. The window shutters close completely, and very little light leaks in if you don't want it to. It's very easy to sleep well here.
The washing machine is small but it works perfectly, there's a handy rack to dry your clothes on, and because there's a standing fan, they dry super-quickly if you point it towards your laundry. It all works.
The flat feels very safe, with friendly neighbours and secure locks. Checking in was easy and straightforward, with good, clear instructions (and pictures!). Keys are colour-coded so even tired jet-lagged brains can figure things out.
It's a really great flat, with huge amounts of charm and warmth. I was not disappointed.