Martina was an excellent host! We rented a car and drove through Italy and on the way to Martina's Airbnb, we found out about the ZTL zones in Italy and ended up getting lost, worried about entering these zones on the way to her Airbnb. Martina went above and beyond and video chatted us to give us real-time directions to avoid the ZTL areas. Sometimes Google Maps will not avoid these areas, so it was a life saver to have her local knowledge direct us. She also sent detailed directions via text beforehand, but we had terrible mobile service and I did not receive them in time to read before we were in Florence. Martina was unable to meet us once we arrived, and arranged to have her mother meet us at the private parking garage (within the apartment complex area) and she let us in and directed us to a space. The garage was private and was locked to the public, which made us feel very comfortable leaving the rental car there. She then helped us with our luggage to the apartment and walked us through the house, recommendations, and a city map! Martina's mom was so nice and definitely made us feel welcome to the city! Martina was also very responsive before and throughout our stay. The apartment was recently renovated and is so beautiful and clean! The location is very close to the city and we walked everywhere without any issues. I would definitely stay here again when visiting Florence in the future! Thank you, Martina!