This was our very first AirBNB experience and my boyfriend and I absolutely loved our stay in Florence in Ludovica's apartment! From our very first email exchange with her, our entire experience was truly excellent. Ludovica was very responsive, accommodating and truly a pleasure to interact with (as were her father Gianni and brother Gianluca, who we also spoke with throughout our stay). Gianluca met us at the apartment upon our arrival in Florence at the agreed upon time and we had no problems at all getting into the apartment. The apartment was also exactly as described: clean, well-lit, spacious, air-conditioned, and came with everything we could possibly need during our stay. The location was also perfect, right near the S. Ambrogio market and Santa Croce piazza, also a very easy 15 minute walk from the S. M. Novella train station. If we are ever fortunate enough to go back to Florence in the future, we would definitely stay at Ludovica's and would highly recommend it to anyone needing a place -- while there were just 2 of us using the space, it is definitely big enough for a family as it has a second bedroom and lovely loft space above the living room.