Communications with Giovanna were perfect from start to finish, especially considering that I booked the apartment at about 10pm the day before arrival. She met us on arrival at the agreed time and everything was ready. The apartment couldn’t be better located for exploring Florence. It is midway between the Duomo and Uffizi and no more than 5 minutes walk to each. There are stairs to climb as its on the fourth floor (no elevator) but I can tell you that after climbing to the Cupola of the Duomo and the top of the Campanile, it’s no big deal! However, bear this in mind if you have mobility issues or are averse to exercise. The apartment has two bedrooms – one double and one single – but it should be noted that you have to go through the smaller bedroom to reach the larger one. It was not a problem for us, but anyone wanting to have privacy would need to consider this. There is a single separate bathroom, and a small but well-equipped kitchen. The dining and lounge area is very spacious with two comfortable sofas and a large smart TV. We couldn’t find any English channels but there is Netflix and Amazon Prime. There is very effective air conditioning throughout the apartment which was welcome in August. From the kitchen window you can see the Duomo and from the bedroom window you can see the bell tower of the Palazzo Vecchio. A great stay and would recommend.