From the get-go, we were made to feel very welcome. Communication before our trip was good, and when we arrived in Florence, we had no problem contacting the office. The very charming Alessandro greeted us and took us to the apartment, explained everything and sat down with a map to give us some additional ideas of what to do and where to eat (a number of which we used!).
The apartment was exactly as described and more than lived up to our expectations. It was really gorgeous and in a truly fantastic location, central to absolutely everything, opposite a supermarket, not noisy at night and in a secure building.
When we had a problem with our transport back to Pisa Airport, Alessandro was very helpful in organising a driver for us.
We were thrilled with the whole experience.