My boyfriend and I were greeted by Irma when we arrived in Florence. She was super helpful and so kind. The place was just what we were looking for, an old authentic Italian apartment. It looks just like the pictures, which is good. It is a little bit of a walk from the main attractions, about 20 to 25 minutes, but do-able. It's far away from all the tourists and noise, so you feel more like a local in this location. The apartment wasn't super stocked with cooking supplies or rags to dry dishes, in case you want to cook. But still a great stay and would definitely stay here again. :)