The place was nice there was only two problems. One was the A/C in the large room where we had 4 people was not working. When we checked in that afternoon we turned it on and then went out for a while to eat and look around. When we returned later that night room was still very hot. Unfortunately we were only staying for one night I messaged Serena but since it was late I didn’t expect a response. The other problem was when everyone took a shower there was not hot water. The next morning there was still not hot water. Serena did respond to me about the A/C and the Hot water and said she will be over around 12:30 to look at everything. I was checking out at 2pm and asked her if possible for a discount since we were checking out soon. She then messaged me at 12:30 and said she was running late and would be there around 13:30. We were leaving at 13:30 for the train and Serena still never arrived. Also she never responded in regards to the two issues I had and about offering me a discount since not everything in the apartment was working correctly. Since there were 10 of us staying in the Aprtment and the A/C did not work in one of the rooms and the Hot water did not work for everyone taking showers it was a major inconvenience