Michele was such a wonderful contact for our mini-break to Florence. He was waiting for us when we arrived and very kindly lugged my (very heavy) case, with apparent ease, up six flights of stairs! Michele was full of useful information for our stay-leaving us a personalised list and map of restaurants and points of interest for the area. The flat was lovely and clean and well stocked with everything we might need. The location was perfect-close to local markets, but also to the main tourist sights and an easy walk to the train station. Thank you Michele for making our stay so easy and relaxed!