It was a very bad & sad experience. They ruined our New Year Eve. Flat was very dirty and greasy, specially bathroom and kitchen, all the stuff in the kitchen too and smelling bad too. The coffee machine deposit, for example, it was full of used coffee capsules, very old chairs, in wood, almost broken and very noisy, dinningroom lamp burned…
As soon as possible I contacted Tommasso but communication was always bad and tricky. I asked him for a cleaning up service but no answer. We should have asked for cleaning up products cause there were not soap even not paper toilette. We needed a day and half for cleaning up the dish shower (amazingly greasy, full of black long hairs everywhere and by the way very uncomfortable quite small. We should have asked for detergents, disinfectant and degreasing products but they only sent a dishes detergent. In place of enjoy Florence we should have went to the supermarket for buying cleaning up products and to spend our first day cleaning up the flat. A really shame situation. Unfortunately story is not finished here because we found a lot of surprises: main bed blanket full of stains, the bathroom sink was clogged during all our journey.
They sent back the cleaning fee and Tommasso said me on 12/31/21 afternoon: If you dont like the flat you can go way, very kind. He never tried to find a solution, he always had disgraceful and unfortunate manners.
I have chats, pics and vídeos that proof everything I explained here & more.