Serena was very helpful and prompt in all communications to do with booking the apartment. She also helped us book a restaurant in advance for New Year's Eve. She was unable to be at the apartment to greet us on arrival but her friend who came in her place was very welcoming and helpful.
The neighbourhood was central and we found it very convenient for all the sights, we were able to walk everywhere. It was wonderful to be right in the middle of an historic city.
The apartment itself was comfortable and in particular the kitchen was very well equipped and functional.
We had a very enjoyable break in Florence.