This property should have had such a better rating than what I had given them.
The property itself is great, large lounge area, fully fitted modern kitchen and lovely outdoor area for those evening drinks at home. Unfortunately there were a few issues that just didn’t work in the properties favour from the get go.
The host was late meeting us for check in, and upon getting into the apartment found that it wasn’t cleaned from the previous user. Pizza still in the fridge, bed not made and obviously whole place not cleaned. Not ideal when rocking up with a 3 month old who probably would have benefitted from having a break from travelling rather than being told to come back and it will be clean in a couple hours.
Needless to say it was clean by the time we got back, but was just not an ideal situation. I think the host seemed to be too busy with other properties and unfortunately this property suffered.
Next issue was some strange clicking coming from the hob when boiling water for my baby’s formula. I wasn’t 100% comfortable it was safe to use so contacted the owner to request a kettle as there was none in the property, was texted back promptly to be told they have contacted housekeeping and a kettle shouldn’t be a problem - no kettle ever turned up.
Next issue was the drains, whilst having a shower one day the shower tray over flowed and flooded the bathroom, upon inspection we found an absolute Matt of hair in the drain which was disgusting to say the least, luckily my partner can deal with that (I can’t- it’s just too gross). Immediately contacted the owner and was told “this is what house keeping should be doing” - well clearly not! Again was told house keeping were on their way. No one ever came.
Finally, and maybe less so the owners fault
However they should really be made aware of what roadworks are happening in their area as for the first 2 nights we were kept up til 2 and 4am respectively due to extremely loud road resurfacing works that started at 9pm each night. This lead us to having to move our daughter in her cot to sleep in the lounge and us barricaded in the bedroom for the evening as we obviously couldn’t stay up in the lounge and make noise whilst she was sleeping. This situation also forced us to have to sleep in a separate room from our daughter for the first time which was something I was not ready nor comfortable to do. But unavoidable. Had we been made aware of these works occurring we would have be able to better prepare or even look for alternative accommodation. Whilst the host was prompt at responding again regarding this, it was a generic response of “it’s out of our control”. Which we get but I think as a host they should really be aware of these sorts of works that can disrupt a guests stay.