I had some travel challenges and Simone was incredible at helping me and my daughter. His communication and customer service was 10 stars in my mind! It was fantastic.
I never made it to Florence because of flight cancellations. But my 21 year old daughter, who I was supposed to meet, made it. Simone helped me feel comfortable that she was in good hands. As a dad I worry. My daughter arrived and was well taken care of by Simone’s parents. They fixed a wi-fi issue quickly. This is important today!
My daughter told me she felt safe and that the apartment was clean and had everything she needed to settle in for the night. Great location and easy to get anywhere quickly. Thank you again Simone and your family.
I’m sure I’ll be back since I did not get a chance to see Florence for myself. And I will stay here!