I've mixed feelings about this stay. We really liked the place, but the checkin was messed up. I guess we both did not communicate enough, and would have avoided the trouble if did. Place is very good, clean and spacious. Its central and is easy to walk to most points of attraction. Footpaths in florence are real bad - uneven and its impossible to drag luggage. The best way to reach this place is by taxi if you have luggage, else you can catch a bus or just walk. Buses are not very frequent. Also, there is no lift, and you would have to pull your luggage a couple of floors - which is made harder by the narrow steep stair case. Overall great clean central place. Hard if you have a lot of luggage - we did, but manageable now that you know. We had a great time at florence, will recommend the place.