Costanza's parents were very nice and we loved the apt! Her mother was very helpful when we got there and helped us with our luggage and gave us a map, etc.The apartment was very clean and beautifully decorated!! It was in a beautiful historic building. You do have to walk up a few flights of stairs, but it was worth it! The apt was close to all the sights we wanted to see and we enjoyed the little patio at night. I highly recommend this apartment. If you have heavy luggage though, I recommend you take a taxi from the train station to get there. We took one to the airport when we left and it was 23 euro plus tip and we had a really nice taxi driver!