My kids (ages 24, 22 & 12) and I loved Bitte's place. It was cozy, spacious, modern, classy, clean and just perfect for us. Bitte made a lot of effort in assuring all our questions were answered and even made a list of recommendations for everything you can possibly think of. Although we didn't have the pleasure to meet Bitte, we were happy to meet her parents, Antonio and Yvonne. They were also very knowledgeable of the area and more so the rules and regulations of the transit system via bus, taxi and train in Florence. We enjoyed our stay and hopefully we get to come back for a longer period of time.