We had to take an urgent trip to Italy to see our son who had reached a very important milestone in his life and might possibly be sent far off for some time. He is located in the Tuscan countryside so we needed a location near there. Our first booking turned out to be too remote and spartan for us, so we made an urgent request to Giovanni and he was able to accomadate us the next day. Check-in was very easy, you enter a code at street level and then go up one flight of steps to the entrance where the keys are waiting. The air conditioning hadn't been set up but a quick message to Giovanni and he came over to help get them setup. Like others have said the bathroom is bit snug but totally functional. We did find that the toilet was a bit wobbly and the shower leaked a little onto the floor. The kitchen had everything we needed to make meals which we really appreciate when we are away. The location is within walking distance of a small supermarket and a few restaurants. The neighborhood is quiet and we felt safe on our walks outside. We did not travel into the Florence center but it was easy for our son to pick us up when we wanted to visit with him. In summary, Giovanni made us feel quite at home here and we would definitely return if we were in the area again.