Lorella and her family went above and beyond to make my family's experience in Florence comfortable and pleasant. Her husband and son greeted us and gave us details on transportation, popular restaurants, popular sites, etc.
The apartment itself was perfect. It was very clean, spacious, and adorably decorated. It was also in a great location near cafes, small restaurants, the bus stop, and only a 15 minute walk from the Florence city center. I absolutely recommend staying here!