Isabella was great, friendly and helpful. The apartment is right smack in one of the best locations of Florence with absolutely spectacular views from the 4th floor apartment. Wonderful location that is within walking distance to virtually every tourist destination you can think of in the city. The kitchen/living room is lovely, comfortable and well appointed. The steps up are a great way to work off the extra calories from the delicious gelato you will sample throughout the city. The larger bedroom is nice and big with plenty of room for bags etc. The only drawback is that being so close to the activity, at night it can be a little noisy from the activities on the street below.