Most of my experiences with Air B n B have been quite good and this was by far the best. Stella met me early and helped me carry my large suitcase up 4 flights of stairs she also helped me carry it down. She made me feel right at home. The apartment is beautiful, clean, light cheery and comfortable. She gave me a great map and lots of wonderful suggestions for food and what to see. She gave me her whats app and responded to my questions within 5 - 10 minutes. The location was fantastic. Quiet outside of the center but an easy 15 minutes walk and you are in the middle of everything. Also very close to the train station. I felt like it was my home and I had an awesome housemate. When I return to Florence I will stay here again. Thank you so much.