Very good communication as soon as we had booked the apartment. We got the Volain shuttle bus from the airport, very easy, just turn right out of the airport and cross the road to the bus stop marked downtown. It is only about 20 minutes to the centre and you are dropped at Santa Maria Novella Train station.
The lovely Anna was there to greet us at the apartment, where she showed us around and how things worked. Also she gave us a map and marked some good places to visit and eat which was very helpful. Very helpful hosts who are contactable if you have questions/need help with anything.
The apartment is cosy, well equipped and has a big comfortable bed. There was coffee in the cupboard and a stove top coffee maker (which we used every morning :-) ) as well as olive oil, pepper, salt etc if you fancied cooking. There is also a hairdryer provided, great when you're travelling light. Also umbrellas (luckily we didn't need them!).
It was nice having a little balcony to sit on and the view from the kitchen over the red tiled roofs is lovely.
The television has a usb port so you can bring films to watch on a data stick if you fancy a night in.
We loved staying in Oltrano, it has a more 'real' feel than the more touristy side of the river. Lovely little local cafes where you can sit and watch people going about their daily lives. The Santa Spirito piazza is very close by with great places to eat, also there is daily market there.
We had a great time and loved Florence and I reckon we'll be back.
All in all a great spot to stay, thankyou :-)