I absolutely can not say enough wonderful things about this apartment!!! From booking to check-in, the hosts were helpful and quick to respond to all of my needs. I was met at the apartment at the exact agreed-upon time, was given a full tour of the property, assisted with setting up my wifi (which worked perfectly throughout my stay), and given recommendations for various places to eat, see, and experience. It was a great welcome to Florence, and I was very appreciative of his friendliness and eagerness to assist. As for the property itself... OH MY GOODNESS, THE TERRACE!!!! The apartment is great (a bit on the small side but much bigger than any hotel room I have ever had in Europe; clean, comfortable, and very functional), but the rooftop terrace is the icing on the cake. I spent countless hours up there, sipping wine and just enjoying the view. The sunsets over the Duomo were indescribably spectacular. The location was perfect: walking distance to everything, but enough off the beaten path that it was relatively quiet at night. I can not think of a single negative... this apartment met every single one of my needs and far exceeded my expectations. I will absolutely stay here again when I return to Florence! If this property is available, DO NOT MISS OUT ON IT! I can't imagine a better place to stay!