We loved our stay at Gaia's flat. The location is perfect. If you are traveling into Florence by train it is a short 5-8 minute walk to the flat. There are the 100 stairs as promised which can be difficult at first with luggage but she was kind enough to help us on the way up. Check-in was a breeze as she met us right at the door. The apartment is clean and beautiful. The bathroom also is updated and the hairdryer included was a great one too. The view from her flat is also stunning. The internet was having some hiccups while we were there which happens to all of us when it comes to internet connection. Gaia was easy to get a hold of if we had questions throughout the trip and she even mentioned the cable guy was called to help with the internet he just wasn't available until after our stay but we appreciate her calling. Loved our stay here and would highly recommend! Next time we are in Florence we will be staying here again!