Niccolo's apartment in Florence was more than we were expecting. We were an hour late, and he was more than gracious and understanding. He gave us a tour and explained how all of the appliances worked. He sat us down and showed us on a map everything to see, good places to eat, and how to get around. He left a cell phone for emergencies as well. The apartment was modern and very clean. The flat screen tv with english channels was a huge bonus along with really fast wifi. I cannot say enough good things about Niccolo and his apartment. I would love to visit again someday.