I have never used Air BnB before and this was my first booking. Maurizio made the whole experience very smooth and reassuring. Prior to arriving I had a number of questions and he was extremely prompt with all of his responses. When we arrived we were warmly welcomed by Mrs Francesca- his mother in law. She walked us around the apartment to familiarise us with all the amenities and she mentioned she would be around if we ever needed anything. We were kindly welcomed with refreshments in the fridge as well as a cake! Fresh towels were also provided midway through our stay which was very kind. I would definitely recommend this listing to anyone wanting to visit Florence and its main attractions. The apartment itself was perfect. It's situated next to the famous Bobolino gardens and is only a short walk from the main city. When it was time to depart (unfortunately) Francesca had made us some yummy cakes and wished us well on our journey home. A most pleasant stay. 5 stars!