This is the worst place to rent in Florence. Do not get it please! The host lied about it being cleaned. When we arrived late night to sleep (after a long day of touring) there was no hot water. The bathroom drain was also clogged and the tub had hair all over it, which was probably left from the previous tenant - disgusting!
Chiara took her sweet time answering our texts to fix the issues. We contacted her at around 10:15pm, Her husband took forever to come and fix the bathroom. It took her husband several attempts to "fix" the issue. Keep in mind the issue was still not fixed and there was still no hot water. Also, the chemical the husband used to unclog the drain in the bathtub made my family sick to our stomachs and it smelled like vomit. The husband nonchalantly said smell should go away soon and we will just have to wait it out. Seriously! So, to sum it up - we still had no hot water, the room reeked like puke and worse of all it was already pass midnight. We had not showered and we were told to stay in unlivable conditions!
Ultimately, my family and I had no choice but to pack our things and get a last-minute hotel at a premium price. We ended walking the streets of Florence pass midnight, with my crippled mother, trying to a find place.
The really sad part was that AirBnB barely lifted a finger to compensate us, despite many pleads from me. To future customers of AirBnB: take your business elsewhere. The company does not value it customers, and will sure not care about you if an event like the one above happens to you!