This was my first time using Airbnb and Paolo was outstanding! He made me feel at home right away. He took me for a scenic drive around Florence, provided maps, and provided breakfast the next morning. He also picked me up at the train station. Paolo takes a lot of pride in being a great host, and I felt like I connected more with Florence because I was staying with him. His apartment is also super clean, centrally located so I was able to check out the nightlife very easily, and I slept well after having stayed in hostels for a few days prior. Can't think of a way my experience could have been improved!