Mattia was very quick to respond when we had any queries. He was waiting for us at our arrival and was helpful but very discreet. As the cleaner was arriving in the afternoon, he even let us have the flat beyond check out time, so we managed to have an extra half a day there: much appreciated! The flat was very recently renovated with great use of space and perfect for two couples or a family. Everything is in perfect working order and spotlessly clean. Air conditioning kept the flat nice and cool during the very hot few days we spent in Florence and the kitchen, though small, is well equipped. But the nicest surprise was the flat's location: ten minutes (at a leisurely pace) from the duomo, and not much further from the main railway station. The flat is also close to some nice restaurants, a handy supermarket, and a great bakery for morning croissants and fresh bread. Just great!