Jessica was waiting for me when I got there which was great. There were many flights of stairs (6) so when they said in the description it's on the second story, beware. If you have heavy luggage as I did and no one to help it was a problem. There is NO lift. the place looks just like the photo. Lots of charm right in the center of town! It is noisy at night. I wore ear plugs so it was ok. Also they only supply one roll of toilet paper so if you're too lazy to go to the market (I was) bring your own. If you like a plush mattress this on is not for you. It's two twins pushed together with queen bedding and the mattresses are pretty hard which I like so it worked for me but not like a nice hotel mattress. TV only had one channel and internet didn't work all that well. It worked a bit though.