We had a truly terrible experience at Pilar’s place. We thought check out was at 11 AM, however, it was actually at 10 AM. The host’s mother came into our room and told us to get out of the apartment and that she had to clean. We were startled and apologetic, since we had thought check out was an hour later. We asked for 10-15 minutes to gather our luggage and freshen up, however the host’s mother refused and removed us from the apartment. She told us to throw our stuff in the corner of the apartment and come and collect everything later in the day, not even letting us grab our property! Additionally, the apartment smelled and the bathroom had mold in the shower and near the sick. We wanted our stay in Florence to be enjoyable but this really ruined our time here. We have been traveling through Europe and have stayed at 10+ Airbnb’s and we have never had an experience like this. All of our hosts have been extremely accommodating and gracious.