Soraya was welcoming and very helpful. The apartment is immaculate and just as pictured. The location is perfect for seeing the sites. Soraya's family owns the restaurant, La Borsa, which is downstairs. We had a delicious breakfast each day of our stay and also had additional dinners which were also fabulous. The wait staff were very helpful with Florence tips, storing of luggage after we checked out, and with help since we have food allergies. Fabulous place to stay!