Elisa's communication before and during arrival were excellent. My girlfriend and I arrived into Florence at the Train Station (Florence Santa Maria Novella Station) and recommend taking a taxi to Elisa's apartment - about 15 minutes. We ended up meeting Elisa's father at the apartment - he was VERY charming and accommodating. We only gave Elisa 15 minutes notice that we were arriving (due to lack of WiFi to text Elisa), and her father was there promptly to greet us. The apartment itself is a modern, spacious, well-equipped (with AC and WiFi) and clean. The location is GREAT - right off the Santa Croce Piazza. This was our first trip to Florence and couldn't have asked for a better location. Things that we loved were the easy-scan key for quick entry into the building, comfortable bed, and appliances like electrical outlet adapters and a blow dryer. We would stay again in a heartbeat!