We had a great stay at Chiara's apartment. It was extremely clean, and the location was great - half a block to the Duomo yet still quiet. Chiara was extremely helpful and responsive - we asked her how to turn on the air conditioner, and her husband came over extremely quickly to help us. The kitchen was well equipped (tea, coffee, utensils, plates, etc). As others have said, the bed is firm, and it was really nice that she left wine, snacks, fresh flowers, and toiletries for us.