Marina is an excellent host, very attentive, very sensitive to the often-mired hiccups when traveling abroad. She gave thorough info on procedure following our arrival att he train station, and was able to accommodate an hour early check in. She was gracious with her offer to help with little things along the way of our 3 day Florence trip, such as securing a taxi, and providing info on how to ship something securely from Florence back to the states. Her place is in the center of where you want to be, and its none too loud either. Thanks for a great experience. Amy