Prepare to be impressed. This was the perfect stay to reset during our travels in Europe. Rachele was there upon our arrival and communicated the days prior to ensure our travel plans were going smoothly. My girl and I and she was there to greet us with a welcome drink and snack! This place had everything, and it was stylish and seemed brand new! Everything about it was top notch. Wifi was also fast and reliable for work too! I really wish I could have stayed longer. Rachele knows Florence like the back of her hand, and kept us from fishing through sites for restaurant and local recommendations. Amazing!