Paola is an amazing host that cares about her guests as much as she cares about the comfort and history of her apartment! She is an effective communicator and a proactive host that anticipates her guests needs. She greeted us with warmth and gave us cold water as we checked in, which we all needed and greatly appreciated . She took her time telling us about the history of the neighborhood as well as her place ( an awesome history by the way). She gave us great recommendations for restaurants and historical places to visit. The apartment is central and within 10 min walk to more than half the things you need to see in Florence. Very convenient, clean and spacious! Would definitely stay here again!