cold and he refused to turn the heating on. lied and said it was on a timer and only turned back on when the room dropped below 20...room was an icebox and the heater off told him if he didn't turn it on I would keep hounding him and so he turned it on constantly. he keeps it on a timer to save money for him doesn't care if you're cold stayed in January. wanted 50 upfront for cleaning costs but the place wasn't fully clean on arrival anyway. bed mattress is paper thin. no duvet just a sheet and thin blanket so with heating not on. not acceptable. massi took 7 hours to respond and then sent someone called nak. on check in we were told check out was 10 which air b n b states 11am got this agreed but cheeky to try and remove us before check out