Our first trip to Italy started off successfully! The first stop to our vacation was Florence. We had no plans or tours set up leading up to our visit. If it wasn't for Chiara we'd be lost! Right when we got into the apartment she had a map for us and circled all of her recommendations from sight seeing to REAL gelato (Sottozero) haha. Any question we had was quickly answered. She was very helpful and would recommend to anyone