Duccio was very kind and responsive right from the time I requested the booking. He provided great suggestions for restaurants in the area and was able to be there to greet us when we arrived to give us the keys and walk us through the place. We really enjoyed our stay and felt very comfortable in the flat. It took us a while to figure out how to use the key to the unit, but we got the hang of it after a while. The neighborhood was great, very close to shops, restaurants and you can see the Duomo when you step out the front door. The unit was spacious and clean. There were A/C units in each bedroom and the dining/kitchen area, which was nice. Overall, we had a great time and we would love to visit again!