We were treated when we arrived and shown the apartment. This place is beautiful! Perfect for our small family! The washer and dryer are great. Just make sure you understand how to work the water tank in the dryer. There are two wide stone staircases to walk up. We did have a stroller so we just carried it up and down. The location is great. We walked all over Florence from the apartment. Lots of restaurants in immediate vicinity and the market is amazing. Make sure to go up to the second floor. Great food up there. Perfect for lunch with kids.