When our daughter decided to join us, we had no problem although did have to pay a little extra. Giovanni arranged for us to drop bags off before we could check in. He was very helpful in helping with places to eat, getting a taxi, adding a sticky mat for the tub when I slipped. The location is perfect--at the end of a little alley and 2 minutes to the Uffici and to the Piazza Vecchio, 5 minutes to the Arno River. Air cooler in the living room worked adequately and reached the bedroom--we put the extra bed in the living room. A wonderful experience.