Communication was quick, responsive and helpful. The Central Market suggestion for lunch was excellent. We liked that the apartment was quiet even though the location close to the railway station is on a busy street. On the other hand, it was difficult to handle heavy suitcases up and down the stairs. The coffee pods were not provided, and those we purchased at a nearby store did not fit so we could not use the coffee machine. The kitchen is very small as in an apart-hotel with a 2 burner stove and no oven, just a microwave. Ours was a short stay so this was ok, but for longer stays a fully equipped kitchen is necessary.