Emanuela responded immediately to our enquiry about the flat and was there within an hour to let us in: a great help since we needed somewhere at short notice. She was very kind and helpful in showing us round and offered help with booking taxis, restaurants etc at any time. The apartment was spotless, attractive, comfortable and very quiet & we appreciated the excellent heating system. 4 Leone restaurant just around the corner was great and the centre is an easy walk away. Number 11 bus runs frequently from nearby to St Maria Novella Station: very useful!