Giulia was very helpful, flexible and available. The apartment was spotlessly clean and lovely. The air conditioning was a welcome respite in the very hot Firenze July day. A fan would have helped bring the cool air into the main floor bedroom. We cooked in the small kitchen (pasta e Tartuffi, which we brought from Chiant), and had a great, giant bistecca at a local restaurant recommended by Guilia the second night. We loved the neighborhood - a 20 minute walk into Centro Storico, or a quick bus ride or taxi, but the neighborhood feel was a good contrast. Parking nearby was pretty inexpensive, and we had no trouble with security. In general, we four ( couple with young adult children) loved it. Wifi was not strong enough to actually use, so that's the only reason we offer 4 not 5 stars.