Serena was waiting for us even though we were later arriving. Our train did not stop where we thought it would and so we had to catch another that made us half an hour late. Serena explained every thing to us and left us lots of great information. We loved the room with a window that we could keep open. The bed was so comfy with lots of room and the shower l wanted to stay in all day. Hand soap would have been nice to have but a little store was just around the corner. Both of the cafe's that were available for breakfast were great. An easy place to find with Selena's great directions. Thank you for making our stay in Florence such a good experience!