Communication was great, we were met at the door and shown everything in the apartment. The location was perfect, about four blocks from Pitti Palace, Boboli gardens and Ponte Veccio. Just outside the door was a charming little square with restaurant and coffee shops. The apartment itself is tiny with a small stairway up to a sleeping loft. Although tiny it was a great experience for a night and had everything you would need for a short stay including welcome air conditioning and good wifi. It was good to see how efficient such a small space can be. Emanuela is a kind and caring host with a fun little apartment.