Andrea is very responsive and very easy to communicate with for booking, arrival and check in. This was our first Airbnb experience so we were a little nervous. Check-in was a breeze. Andrea and his son came by so quickly to let us in and show us the parking. The apartment is fully stocked and everything in the apartment looks very new. We got there very late so it was super helpful to have Andrea and his son showed us around the neighborhood for us to eat dinner. Espresso machine was a great amenities and much needed for all of us. The apartment is very close to T1 tram that takes you to central Florence in a few minutes. Andrea made our first Airbnb experience very pleasant. We will definitely stay there again.