Lorenzo was so amazing to deal with. He was so quick to communicate back to us and was proactive with instructions on how to find the apartment and he was even there at the door to meet us when we arrived. The apartment itself was in an amazing location and was so close to everything. It was clean and everything we could have asked for was provided. He not only allowed us to check-in early as our train arrived early but also allowed us to store our luggage on check-out day as we had a later flight which was so helpful. I can't say enough about Lorenzo and his beautiful apartment and wouldn't hesitate to recommend it to anyone. We will definitely be back the next time we make it to Florence.