We were in continuous contact with Alberto before our arrival via B&B messenger. Alberto was always prompt in his responses and very helpful. He guided us on the best way to get to the B&B, which was a quick walk! The B&B was in a cute and active neighborhood right off a main square. It was also within walking distance of main tourist areas such as Il Duomo.
He welcomed us at the door and even carried our heaviest bag up the 52 stairs! He was incredibly friendly with a great sense of humor. He showed us around the B&B and gave us a map of the city along with his recommendations of what to do, etc. In doing this, he was open to what we were interested in as well. Furthermore, he offered to print out anything we should need during our stay (tickets to places, airline reservations, etc.) He gave us his cell number if we should ever have any questions during our stay and/or when we were out and about.
The room was just like the pictures, but even better. The private bathroom we had attached to our room was beautiful, and the shower was incredible! He made homemade pastries for us in the morning. While he generally delivers them to the room, we sat in the common area and ate/had coffee with him and other guests.
We would most definitely stay here again and recommend it to anyone visiting Florence.