On arrival we were greeted by Paola who was very friendly. The apartment is located in the heart of Firenze. There was a bit of street noise coming from the market and night bars but this was not a problem for us. The apartment is on the top floor with a narrow and steep staircase that may be a problem for some people with large suitcases or mobility issues. The apartment is large and comfortable with good views. Fabrics, cushions and dried flowers add to the decoration but it felt a bit dusty. The apartment was well equipped but we missed having access to ground coffee. We recommend staying here because of the pluses.