Our experience was very disappointing from the lack of communication, confusing check-in ( the number of the apartment did not match the notes), absence of water, coffee pods, basics. Left over opened food and coffee packets are not hygenically acceptable particularly in these Covid times. The one and only air conditioner in the living room did not work properly. Part of it was hanging off the wall. As a result, the place was very hot. This is a major problem because it is in a very noisy location so it is impossible to keep the windows open. Understandably you have to accept noise in the middle of a busy city but then given the fact the place is advertised as a luxury apartment this problem should be addressed. Our stay was in early June and even then it was impossible to sleep in the stifling conditions.
The overall basic neglect of the place was obvious in the lack of cleaning and the number of fixtures that did not work properly. Such a shame that this place with such a good position was so very very bad.