Let me start with the fact that this place is very NOISY! I mean it feels like you sleep in the middle of a noisy street and no earplugs (provided) can help you to block the noise. Another “surprise” was a lack of heat and hot water ( big issue for us as we had small children). When we complained about it to the office, they told us it was not their fault as the city shuts off the hot water pretty often. Well, I understand that, but if you position this place as a luxury apartment, install a water heater to prevent this issue in the future for your guests and don’t blame the city! Soundproofing the windows (instead of giving away the earplugs) would be very useful too. So if you want a central location (the only positive thing about this place), don’t need to sleep at night, ok with the fact that you might not have hot water and don’t really care about customer service - this place is for you!