We were driving for 1200 km and Anna was really mad because we were late for 9 minutes (we didn't know the city that well). She gave us a phone number that couldn't been dialed so the communication was really bad. The apartment has/had everything that you need for staying but it's totally dirty, the sheets us from the fabric which means they were never washed, the shower is broken, heating didn't work so it was extremely cold in the apartment, and Anna did not want to answer on our message when we asked her to help us with the heating problem. The WiFi was great, the kitchen has everything that a normal functioning kitchen should have, and there's hot water. I would definetely NOT recommend this apartment to anyone.