Daniele & Clara were great hosts. Upon arriving they encouraged us to ask them any questions. Daniele got out a map and gave us many excellent suggestions of the best sights and the best eats in Florence. The room was as pictured and very clean.
Our room did have a major hot water issue. The shower only lasted a minute or two at best before it got cold. There were some strangely loud noises from within the wall which I assumed had to do with the water heater. Don't expect anything more than a rinse-off.
The bed is thin but comfortable enough. The AC unit was amazing and felt so good after a hot day walking all over town. We ran into some of the other guests and apparently their remotes didn't work for their AC units, so they borrowed ours.
The hosts are willing to help and accommodate you whenever you need. They are also very well organized in the way they host, making sure to be on time, etc. We didn't mention the hot water because it wasn't worth the effort and didn't impact our stay too much. They let us leave our bags much later than checkout and made sure they stayed secure. I would definitely rent from them again.