Can't say enough good things about the flat and the incredible attention we received from Raffaella (and Michelangelo!). We were greeted by Michelangelo who was a very friendly face after a very long travel day. He gave us a true native Italian view of the best restaurants, sites to see and "off the beaten path" fun things to do during our stay. The flat is within walking distance of practically any major tourist site you would want to see in Florence which was so great because it gave you the flexibility of not having to "leave for the day" when you walked out of the flat. The flat itself was exactly as the pictures portray - beautiful and very clean. It is set back in the building so there was zero street noise and we never heard a neighbor. Raffaella went above and beyond on the hospitality front by leaving us a great bottle of Italian wine, providing us with things like coffee, cream, juices and water and useful things you may have left behind like a blow dryer, electric adapters and shampoo. We will definitely be back and I wouldn't hesitate to refer friends and family to this wonderful little oasis in Firenze!