This was my first airbnb experience so I was a little nervous. I shouldn't have been as it could not have been better. Lots of excellent communication leading up to our arrival. Lysiane met me at the apartment as planned (I was actually a little late but no problem when I messaged her to let her know). She explained everything about the apartment and provided information on restaurants and things to do in Florence. The apartment was as advertised in the photos and perfect for our stay. Located centrally, just a 5 min walk to Duomo / Accademia but not so central that there was lots of noise - the apartment is at the back of the building away from the street. My girlfriend and I used the apartment to reheat and cook meals occasionally and the kitchen had everything we needed - plates, cutlery, pots, pans etc. The cupboard also had essentials - oil, salt, pepper and even coffee for the caffeteria. After a day or two it really was like a home away from home. Literally next door is a small shop and locally there are cafe's, bars and restaurants ("Borgo al Croce" has some nice places to eat which are less touristy). We had no problems with the apartment and the wifi was perfect for keeping in touch with family & friends via laptop and phones. The kitchen/lounge area had a TV but we never used it. And there was a washing machine but again we didn't need to use it - but still nice to have if needed. The heating system was preset but the apartment was warm when we arrived home after a days siteseeing and also in the morning when waking up. Lysiane sent occasional messages during our stay to check that everything was ok. A few days before checkout we organised a time and Lysiane met as planned. Having more local knowledge after my stay, when it was time to leave I actually walked to the station (Santa Maria Novella) with a full size suitcase on wheels - 25 minutes. The whole experience was perfect and I will recommend this to family and friends. I'll know where to return to on our next visit to Florence. Grazie Lysiane.