Check-in went smoothly, when we arrived, someone was waiting at the door to let us in. However, it was unfortunate that we ended up getting stuck in the tiny elevator for over half an hour with the lady who let us in, and even more unfortunate that it was during the heatwave. This was a bit traumatizing for us and the lady who let us in, so it was a relief when we got out and decided to stick to the stairs instead. My tip for anyone with heavy luggage is to go up once at a time, or better yet take the stairs and avoid the lift altogether. When we got to the room, it wasn't cleaned yet, but Lara sent two ladies within the hour to clean it for us, we didn't mind. They had it cleaned in one hour, enough time for us to wander to antique stores and grab some gelato. The AC worked very well, and it was nice to come back to after a long, hot day. Everything was very clean and Lara replied quickly to our concerns. We recommend her place for sure, but take the stairs! ;)