Pamela had thought of every small detail to make our stay the best it could be. There were lots of sets of keys and simple written explanations for all we needed to know. The flat was light and airy with plenty of room. The roof terrace was the icing on the cake, wow what a place to sit and take in Florence, not just the view but the sounds and smells. The house was perfect and Pamela made it a home from home.