The hosts are extremely helpful and responsive. The updated check in system is very modern, but the hosts Bred and Nadja met us in person on arrival. The Chianti tour with Alberto is not to be missed. The apartment is very chiche and filled with artful touches, Nadja being an artist. The location is about as good as you can get if you want to be in the heart of Florence. The place felt very safe as it is just off one side street next to the Basilica de San Lorenzo, a main landmark, yet close enough to the main train station, less than a 10 minute walk. Most of the main sites are within easy walking distance to the Airbnb. The hosts have a great attitude and take pride in this job and care about their guests stay. I would not hesitate to stay at this or another of their Florence listings in the future.