Tina was exceptionally warm and welcoming right from the get go. She was very responsive in emails before the trip giving helpful directions on transportation arrangements. She was very organized (complete with a big binder of places to see , to eat and experience). She even gifted me with a bottle of chianti for my 50th bday. She is very people oriented and has a genuine and generous spirit. We left feeling as if we visited a very close family not as an Airbnb customer. It will be very difficult to find an Airbnb landlord like Tina. She is one in a million!