We have stayed at several properties in Italy using Airbnb and everyone has been great except for this one. The location was great, but the rest of the stay was not. Katia has turned over check in and check out process to a third-party company who had some shady characters checking us in. They collected a "tax" from saying it was policy in Italy and demanded they be able to take photos of a passports, which we felt was rather unorthodox as we have stayed in several locations in Italy and this has not been asked of us before. Additionally, we only had water for the first day of our 3 day stay. They told us that they had it fixed over the phone as we were out one day, but it took over 24 hours to have the water turned back on, and once the water was turned back on, we only had cold water for the rest of our stay. No hot water. I would look elsewhere for a property until Katia finds a better company to help her host this location.