We experienced great communication with the host before our arrival. Eleanor met us in the apartment to let us in and show us the apartment. She gave extensive tips on what to do and where to eat. The apartment was in a great location, off a little piazza where we had our morning coffee each day. We loved not being in city central but just south of the Arno away from major crowds. It was much more pleasant for us. As for the apartment itself, it had a lift as advertised and spacious bedrooms, but a smallish living room as pictured in the photos. Our only issue with the apartment was mosquitos. My son was eaten alive. Prior to our arrival it had been cold so we didn’t get shown how to turn the a/c on and the windows were open. After the first night when he was bitten up badly and we wanted to close the windows and have a/c we couldn’t find the remotes. After texting Eleanor she gave us some suggestions of where to look and we eventually found them in a trunk at the foot of a bed. Still, I wouldn’t let that deter anyone from staying at this lovely flat in a great neighborhood.