Giacomo is excellent. I wanted to book a winery tour at 2.45pm but the check-in time was 3pm. Upon requesting, Giacomo actually got his Uncle to help me check in 2 hours earlier so that I could make it for the winery tour on time! My family, 2 children age 8 and 10 throughly enjoyed the experience in the apartment. It’s cosy and about 10min walk from Firenze smn train station. Apartment is clean but the need to climb 2 flight of stairs with our big luggage. Can’t find the light up the stairs. Perhaps the stairs can be more illuminated.