We spent four nights in Florence as part of a holiday around Italy. Tiziana was very easy to communicate and very very friendly upon arrival, she even had cold beers if we wanted them! As well as explaining attraction and food/drink recommendations, tiziana had pre prepared a booklet with all the information she told us and much more. During our stay tiziana kept in contact to make things were okay and always responded very quickly. The apartment was the perfect size, the sofa and table and chairs were really appreciated and the bed was comfortable. Climbing the steps up to the bed was so issue for us and if it had been the sofa could be easily converted into a bed. Everywhere was very clean and there was plenty of loo roll and washing products though we had brought our own. Although we did not, cooking on the hobs would have been no problem as there was lots of equipment. the air conditioning unit was very effective and easy to use, alternatively the windows with shutters were a good way to get fresh air in. I would definitely stay again if in Florence and will recommend to others