We loved the apartment, which was super-clean and exactly as advertised. The location was outstanding as well - on a beautiful less busy street just a 5 minute walk to the train station and a 10 minute walk to the Duomo and many other tourist attractions. It was perfect for our family of four. What made it extra special was the personal touch offered by host Pam though. She met us at the apartment on arrival, showed us around the apartment, and explained in detail how everything worked. She also offered to share information on the local area. A real surprise was on the morning of our check-out, when she rushed over just to say goodbye even though it was before 10 AM on New Years Day. We really appreciated that personal touch. Thanks for wonderful stay - we'd definitely stay again and would recommend the apartment to everyone.