Pros: Good location in a quiet local neighbourhood, away from the bustle of the Duomo, but still very near to major attractions. It took us about 20min to walk to Santa Maria Firenze Station. Bars, restaurants and bakeries were just a minute or 2 away. The apartment was modern and furnished with everything you would need for your stay (including a functioning hairdryer, washing machine and airconditioning). A staff from the CleanBnB team met us at the apartment upon arrival and check in was smooth.
Things that could be improved: The bed was not comfortable at all (quite sunken in the middle) and out of the 2 pillows provided, 1 was totally lumpy / falling apart - the pillows ought to have been replaced long ago. The apartment is also located on the ground floor, and since other residents could easily look into the 1 window of the apartment when walking by, we felt uncomfortable leaving the window open at night - we used airconditioning instead, which worked well, but the ventilation of the apartment was compromised. There was also a slightly musty smell and tiny black flies in the bathroom, which was rather unpleasant. Communication was also not entirely prompt / friendly - quite a few of my queries / messages were read without any acknowledgement or response, which we found rather odd since we have never experienced this with AirBnBs elsewhere.
Overall, it felt like the apartment was managed rather commercially. We stayed for a week and felt that our experience did not live up to the rave reviews of other guests. There were no major problems (other than the electricity being cut off one day when we arrived back at the apartment - which the CleanBnB team assisted us in rectifying), but we left feeling a little disappointed for the reasons mentioned above.