The apartment was clean and in a great location. The beds were comfortable and the bathrooms spacious & clean. We asked for a crib to be provided and it was provided. We enjoyed having a safe place for the baby to nap and sleep overnight. The full kitchen was a wonderful feature and we appreciated having all of the basic items provided. The all in one washing machine and dryer was used at least 3 times during our 2 day stay. We brought our own washing soap and fabric softener but there appeared to be some we could have used. The parking for the apartment was at a near by paid parking lot. The location of the apartment is in a ZTL (Zona Traffico Limita) but the parking attendant was able to explain that while our license plate was captured entering it he has access to the system so that we would not be penalized accessing the ZTL using our car. We did not use our car once we arrived since we were able to walk everywhere we wanted and needed to see historic Florence. There are wonderful cafes, restaurants, and grocery stores within walking distance. The old nature of the building didn't allow for a lift so climbing stairs to enter and leave was the only negative we could mention. But the stairs are wide and there is a handrail. There is a light switch to illuminate the stair well, but it is not marked. Nicole was readily available by phone or text to help us as we arrived. I have no doubt that she would have helped us throughout our stay, if needed.