Samuel was an absolute pleasure and welcomed us to Florence with open arms. From the moment we booked, Samuel was great at communicating with us to plan our arrival time, and activities. He actually made a reservation on our behalf before we even got there when I had mentioned an interest in a restaurant. (Which ended up being our favorite of the whole trip!) There actually was an issue with our apartment, as the previous tenets flooded the bathroom. Samuel greeted us at the apartment at the planned time (which was out of his schedule) completely apologetic. Immediately he had found a replacement apartment that was a total upgrade to a penthouse in a fantastic location, basically next to the Duomo. He was prepared with pictures to first get our approval before assuming we'd agree to change, which was kind, but unnecessary. He grabbed a taxi to help us bring luggage to the new place (refused to let us help pay for it), and then got us set up immediately with wifi and a map where he pointed out great spots to visit and recommended restaurants for the evening. The apartment was meticulously clean and well set-up. We felt beyond comfortable for the two nights we stayed in Florence. It helped that the entire city is so charming. Samuel left us with plenty of information to help guide our trip and was adamant at how available he and Matteo would be if we needed ANYTHING during our stay. This was a perfectly organized group, and I would highly suggest renting any of their properties in the future. Hope to return soon!