We had an issue with the door locks not working and the security agent who came had no idea what to do. We had to wait a long time and it was not a good experience, but the host did get it resolved. Overall the place was nice, clean and good size for a family to stay in. It was also easily accessible to parking as promised. However if you stay with young kids the second room was not safe for a toddler with the bathroom being part of the bedroom with no door. This could have been more clear in the booking info.