Glamorous, sparkling-clean apartment! We arrived in Florence before check-in time. We called Raffaella and she quickly arranged for her brother, Luca, to meet us within minutes at the apartment so that we could store our luggage and head out to enjoy the Duomo. They were so accommodating! Having stayed in Florence previously, the first thing we appreciated was the elevator up to the third floor. The apartment is spacious, has a comfy sofa, comfortable beds, great water pressure in the showers and Netflix! They are extremely organized with a packet containing details about the apartment and restaurant and shopping suggestions. The location is fabulous and we could walk everywhere. We would definitely stay at Raffaella's place again.