Najat's husband was there to greet us upon our arrival and was very nice. He showed us around the guest house, how to use our keys, and highlighted the places around Florence on a map. The beds were comfortable and it looks exactly like the pictures. There is no AC, and the ceiling fan and 2 big windows provide a nice breeze. However, it is connected to a a loud, busy street. So we had to decide if we wanted it to be hot with the windows closed and quiet, or cooler with the windows open and loud street noise. The private bathroom is down the hallway past a few other guest rooms, so it feels a little like living in a dorm. The wifi didn't work very well in our room, but worked great out in the hallway by the fridge and microwave. Overall, it's a great place for a quick stay to Florence (we stayed 2 nights). A longer stay in the summer might require some AC, better wifi in the room, and more privacy.