Rosa's place is a real gem in the heart of Florence. It's charming, well-equipped, and in a fantastic location (right next to Santa Croce, steps from Ponte Vecchio and Piazza della Signoria). Rosa was always available to reply to inquiries--sometimes within minutes! The check-in process was very easy. The caretakers of the apartment were professional and courteous. The apartment was in pristine conditions when I arrived. A worthwhile experience!