Poor customer service, slow response time, did not resolve any issues we had with the dirty apartment and loud A/C, the A/C motor makes an extremely loud noise so that you can't sleep. In addition it doesn't keep the upstairs cool. There is a lot of street noise and its extremely far from the city. Its very difficult to get a taxi cab for that reason and the fact the the area of town is under construction and will be for quite awhile because they are building a trolley. The entire neighborhood is fenced off so it hard for pedestrians to get across the bridge to the city center ( you have to walk out of your way to get over the bridge to the city) and for taxi to access you because of the construction in the entire neighborhood. I would not stay here again. There is a hotel on the same block that is less expensive and has better rooms and customer service