Benedetta was very accommodating. A great unit that met all our needs. Perfect location in a quieter area within the city, central to everything & within an easy walk to sites, food, and transit. Terraces were lovely. 1st bedroom is wonderful. 2nd is tiny so I opted to use the sofa bed in the living area. Super comfy & closer to the 2nd bathroom which was much better for me. Only minor complaint were electrical issues. Some of the outlets seemed not to work properly, and, the electricity in the whole unit went out twice. We believe this happened at times when we used the “boost” function on the stove. Benedetta provided a swift response explaining the super simple fix to restore power. Lastly, very common for city living but I want to emphasize lots of stairs to this 3rd floor unit. VERY steep and narrow. The door to the unit itself sits at the very top step with no landing or transition from stairs to door. it’s quite the climb so be mindful of your luggage weight/size