Communication with Giovanni was simple and straightforward from the very start. When we arrived, we were met by his brother, Filippo, who kindly explained to us everything we needed to know. He left clear instructions and offered a few helpful tips for our stay in Florence. His tips allowed us to have a hassle-free stay. The flat itself was comfortable and pleasant enough. While it is true that some noise from the street could be heard, we felt that this was part of the charm and a natural consequence of being in a location that was close to the center of everything, which was what we wanted in the first place. If I were to visit Florence again, I would definitely book the same flat!