Livia was great! Met me at the front door at the stated time and gave me a quick run down of keys, etc. Location was fantastic--literally two blocks from the Duomo. Noisy at night so ear plugs a necessity but you are in the heart of Florence! It couldn't be nicer. Secure and everything you would want. Felt very safe being a single female traveler and would book again in an instant. Great value for what you'd pay for a hotel in the same area. Would recommend taking a cab from the airport (23 euro) if you don't initially know the area. Hard to find if you don't know where you're going. Only a ten minute walk from the train station so extremely easy to make other connections for day trip! Thank you, Livia.