The apartment was just as pictured....very comfortable and cozy. Our host met us as planned and helped carry luggage and gave us a good overview of the area with a map and was thorough in explaining the apartment. It is situated within a block of the train station which is incredibly convenient. It is also close to all other areas of interest in Florence. The one draw back is that the front room is incredibly bright and noisy despite being several floors up. If someone sleeps in that room, make sure they are a sound sleeper. There are a lot of steps as mentioned in other reviews which I did not think would be an issue. We are an active family but after walking many miles each day while site seeing, those steps were no fun. Overall, convenience and comfort outweighed any negatives.