If I could give their place more than 5 stars I would! They were very accommodating with our change in travel plans (we missed our flight so got in a day later than expected), the location was amazing, they had amazing recommendations, AC in 104 degree weather, and so many great amenities. Their response time and communication was the best I’ve had on air bnb! Most definitely recommend to anyone and will definitely try to stay here again on my next trip to Florence!