My boyfriend and I just spent a week at Francesca's apartment, we were so excited to spend a week in Italy. What we thought would be an amazing week turned into dismay every time we stepped into the apartment. Here is why: Communication: We traveled for 14 hours to reach Francesca's apartment in Florence. We were so excited to get out of the cold and into a warm apartment to change, shower, and finally relax for a little bit. The night before our arrival I told Francesca our arrival time. Having heard nothing back I figured someone would be waiting in front of the apartment to greet us and let us in the apartment as previously Francesca said her mother would be the one there to greet us as Francesca herself was out of town. We got to the apartment and stood out front waiting for someone to let us in but nobody showed up. With my phone not having international data I was unable to contact Francesca. We waited for an hour in the cold with all our luggage in front of the apartment. Finally, Francesca's mom came downstairs, she said she figured we would ring the bell. However, I was not told to ring the bell or given any check-in instructions. This was very disappointing and made for a horrible start to our trip. After a few days in Florence we planned a trip to go to Rome for the weekend. We had early morning train tickets so wanted a taxi to take us to the train station. I contacted Francesca the night before our trip to Rome asking her if she can arrange a taxi for us or at least give us the number or information on how to contact the taxi's in the area. I did not get a response. This left my boyfriend and I to walk with our bags at 4 in the morning to the train station in an unfamiliar city in the rain. This was extremely upsetting! I heard back from Francesca hours later when we had already arrived in Rome explaining that she never saw my message because she was too tired from her own vacation and went to sleep early, this was very unprofessional. Cleanliness: All we wanted was a simple and clean apartment to relax after long days of exploring Florence. On our first night we noticed that the shower was not draining properly and the water seemed to overflow rather quick. We thought nothing much of it and just took a quick shower. However this kept happening and quick showers were the only option, there was no long hot showers on this vacation. After we arrived back from Rome all we wanted was a nice hot shower, so we started the water but saw that the water was overflowing quicker the usual. We immediately got fed up and decided to see what was going on. My boyfriend took out the drain and what we found was a huge...