As others have written before Laura goes above and beyond to be a great host. We arrived to an apartment full of freshly baked goods, a bowl of fruit and a fridge stocked with some basic items. The kitchen was fully stocked. Laura printed me a copy of an online ticket to one of the museums and ordered us a taxi to the train station when we left. When we asked for a second fan to cool one of the bedrooms one was provided right away. That brings me to the only complaint I have which is that the apartment does not have air conditioning (which I hear most apartments in Florence don't have). The common area was fine with the ceiling fan, but the bedrooms, despite the fans, were hot. Closing the shudders can help, we were told, but the apartment was still hot. Otherwise, the apartment is very well located on a residential street 8 minutes walking distance from the Duomo and very close to restaurants.