Artan and Genta were so wonderful! They were kind, informative, helpful and always available for questions. We also arranged train/airport transportation through Artan and the price was totally reasonable. The apartment is absolutely gorgeous and so charming. The location was perfect! And it's really well-stocked -- it feels like a home instead of a hotel -- the kitchen has a little espresso maker, all the spices/seasonings you could want are there, and there's plenty of towels to go around. I can't say enough nice things about this place! I would absolutely stay here again if I came back to Florence and I would recommend it to anyone!