Caterina was good. She tried helping me, but since she did not speak English, our communication was difficult and limited. The condo is good except 3 things. (1) The water is highly concentrated chlorine. I almost vomited each time I used the water to wash my hands or shower due to the chlorine smell. Definitely not drinkable. Not sure if this is happening everywhere in Florence or just her condo. (2) A better heating system might be needed as it seemed that there was barely any heat coming out from the heater even after I adjusted to the max. (2) A faster Internet would be great. So be sure to wear your jacket! Some English instructions would be great around the house. The stair in the building is very steep. Definitely not for older people or people with walking issues.