Before arrival had been given plenty of information how to get to apartment. Had asked for recommendations for what to see and where to eat and all were good (esp. Gusto Pizza). Good texted communication with Valentina who was waiting for us and met us at apartment. She was very welcoming and showed us around, warning us of low upper ceiling. Don't let this out you off though as it is pure artwork. We were also visited by mosquitos as is all of Tuscany in the Summer so be prepared. Out of our 3 night stay we had one where we were woken early due to street noise but such a great central location that it was worth the price. Apartment was clean and had character. We were 4 adults and really ideal for us but have good look at pictures if you have young children - especially open staircase and low wall upstairs. Florence is great all hours but we really enjoyed our late night walks when it really came alive. Everything you need was available. Wouldn't hesitate to return. Finally, save a bit of energy for the stairs to the apartment. They are steep and each floor is double a normal floor. Thank you.