Chiara was prompt in responding to questions when I booked as well as before our arrival. She was also prompt in meeting us, explaining what we needed to know about using the apartment and went out of her way to be helpful in any other way we needed.
The apartment itself is beautiful. It was the perfect size for our stay. It also had a/c which was great on the hot, humid days. Everything we needed was provided and lovely. The bed was comfortable, the kitchen had a washer and a dishwasher, the bathroom was super clean and the whole apartment was quiet - yet right in the middle of Florence. It's a safe convenient area. We would love to return.