Luca was easy to contact and sent a representative to meet and greet us as soon as we arrived. He helped set up the WiFi right away and gave excellent recommendations as well as answering all of our questions about the area. It was within walking distance from the train station and had EXCELLENT views of the city. The apartment was clean and had an amazing terrace to enjoy. The only downside was that the bathroom is not close to the main bedroom (down some stairs and away from the bed) - otherwise everything was well represented and certainly met our expectations. We would gladly stay here again.