We arrived late because we took the wrong bus line however, Tommaso and his cousin were very understanding. We were greeted by Lorenzo who met us at the apartment. He showed us the ins and outs of the flat, showed us where we were in the city. Lorenzo was very friendly, he offered to help with any issues we had. We did not have any issues during our stay. The apartment was just as is was depicted if not better. Very cozy, cute and in a great location. The neighborhood is great, seconds away from the apartment are great restaurant choices, we ate at a place called Tomero's Pasta Bar for dinner both nights we stayed. We were able to reach everything in the city within a ten minute walk. We even walked from the apartment to the train station when we checked out, only a 15-20 minute walk. We could easily stay in Florence another week and we would definitely book this apartment again!