This was my first visit to Florence. I came with a friend to join my daughter who had been studying there for 9 months. After a 10-minute walk from the train station, our hosts met us promptly in front of the rental. I was surprised to see both Elena & Oliver, but greatly appreciated their assistance in getting our luggage up the stairs. They explained the basics, internet access, shared personal recommendations, etc... We felt like a guest in their own home!

The unit was accurately photographed and immaculately clean!

The bed and the pull-out were both comfortable with nice linens and towels. Nice, strong, internet access. I appreciated how light and bright the unit is. It was also nice to have enough outlets available for all of our chargers. We enjoyed the fully stocked kitchen. The rooms were quite spacious - ample hanging space in the armoire and room to open our suitcases and still have room to walk around. The bottle of wine and bottle of cold water were very nice touches. The central location couldn't have been any better.

We encountered two issues during our stay: one with the lock on the front door and the other with water pressure. Our hosts were easy to get in touch with and responded quickly to our concerns.

One of my favorite parts was enjoying my morning in the kitchen next to the open window above the peaceful and picturesque courtyard below! We had previously stayed in a major chain 5-star hotel in Rome and wanted a more authentic Italian experience during our stay in Florence without having to sacrifice on quality. This unit was perfect!

We all felt very safe and would certainly stay here again if the opportunity arises.