Matilde was lovely and super helpful! Easy to communicate with and met us upon check in. This apt was not a good fit for us because we have 3 small children and the two bedrooms are on opposite sides of the apt. The primary bedroom is facing the street and gets a lot of noise (we were woken up several times). It was not possible to rent a baby bed from the owner so we had to bring one. There are also no extra pillows or blankets, and there was mold on the sofa which made us not want to spend time in the apt.