He was very nice helped me carry my Huge suitcase up the stairs. The place was very clean. My husband and I only had 1 more day left that we didnt book, he let us book about 3 days out. This place is very small but very cozy if you are planning just to stay for a couple of days this would be the ideal place. Also where we were were at there was not alot of tourist around which to me means you get to see alot more if the people and eat Authentic Italian food with the local (which we did and it was amazing). Overall this place was very good.