Because there is something wrong with the apartment that we booked, Blerina helped us arrange another apartment, which is better than the old one. That apartment is amazing! It is an artistic apartment, beautifully designed, very clean and comfortable, and located in the city center. Blerina and Lucia were so friendly and helpful. Lucia picked us in the train station and enthusiastically introduced the scenic spots and the best restaurant in Firenze to us. All of the suggestions are useful. Moreover, Blerina kindly helped me called the bus company to consult my lost mobile phone in La Spezia. Although I didn't find it in the end, I really appreciate her help. My father and I truly enjoyed our stay there and would highly recommend it to anyone traveling to this beautiful city.