Caterina is a great host. She was always willing to help and respected our request.
It was raining in the initial two days when we arrived in Florence. We soon found the heater did not work well and it was very cold. I woke up several times during the night due to the low temperature felt very upset. So I messaged Caterina a few times with complaint. She always responded and tried to solve the problem.
As it was during Christmas-New Year holiday, Caterina was away for vacation. She send a cleaner to check the heater but he did not completely fix the problem. Eventually it was easily solved after Caterina returned. She was very kind and remind me of asking a refund. in the last 2 days of our stay, it was much warmer and the temperature is acceptable even without using heater. Unfortunately, the initial 2 days were very cold when Caterina was away and the heating system did not work well... Overall, the place was exactly as described. It was centrally located, spacious and clean with all necessary supplies. When we checked out, Caterina helped to book a taxi and said goodbye to us. I will highly recommend this place as Caterina is responsible and willing to provide good service.