Alessandra made us feel welcome from even before we met. She patiently answered questions promptly and was very reassuring. We came with a group of 8 and were met by her when we arrived and she even helped with advise and links to train schedules to reach her house. She had fruit and water waiting for us which was greatly appreciated after a long and hot journey. Communication was superb and comforting to know we could call her anytime. She helped us with restaurants and taxi's. She is a lovely person who cares about her house and her guests. The house itself is beautiful, clean and comfortable. The location is a 12 euro taxi ride to the heart of Florence give or take and 10 minutes tops. There are buses right by the house. There is a market right across the street that you MUST utilize. We bought breakfast and lunch food there and had some of the most delicious bread, cheese, pesto and antipasta we've ever tasted. Its also very cheap! They sell water and also beer and alcohol at very cheap prices.