Natali was an absolutely wonderful and accommodating host and her apartment is just perfect if you want to stay downtown in Florence. As a forewarning, there are a lot of stairs to get to her place, but she was kind enough to help with our luggage. She also let us store our luggage prior to check in time and suggested an excellent pizza place right around the corner. She responds very quickly to any questions and her apartment has all of the amenities you will need :)