Luca met us at the building when we arrived late and was very gracious. The apartment is spectacular. We had no problems whatsoever, nothing but praise. It is very central to everything and we walked every day without taking the buses or subways once. Palazzo Vecchio is only 100 meters distance walking, you won't find a better location. The building has an elevator too and is very secure and clean. I would stay here every trip to Florence and highly recommend you do too!