We arrived early, 7am to be exact. We were able to take the bus to Pilar's apartment with no problem. She was waiting on the bottom steps for us in the cold and rain! She explained that the bed was just broken and couldn't be folded up. No big deal to us, it was still comfortable! The room is very clean and the private washroom was very nice . We were a 15 min walk to all the big stops in Florence, and less than 5 min walk from cafes. Beautiful city view from her terrace on the roof . Thank you Pilar !