Paolo was very helpful and quick with his responses especially when we had a couple of issues. He sorted these out straight away.
The apartment is compact with the bed on a mezzanine level. The steps to this are extremely steep so I wouldn't recommend this for anyone older or who might struggle with balance. There is also a sofa bed however if you prefer.
The apartment is very well located close to the centre and next to Biboli which I recommend visiting. This was perfect for our stay as we walked everywhere. Florence is beautiful and I hope to return again soon!