This is a wonderful apartment that my friends and I would love to be able to revisit. The location is fantastic - quite convenient to food, entertainment, shopping, grocery and laundry facilities. The photos are a great representation of the interior and the views outside the window. The views at night are really wonderful.

But, there is a but. When we called the host at the agreed upon time to meet to pick up the keys, our driver was directed to take us to another address. Our reservation for Elegant Ponte Vecchio view had somehow, in less than 20 minutes, become unavailable, although our reservation had been confirmed. We were sent to another apartment, that had none of the amenities that were included in our original reservation -- mainly proximity, view, air-conditioning and elevator.

The following day, a taxi did come to retrieve us to move into the original apartment. The maintenance guy met us at the taxi, and paid the fare. Clementina met us in the apartment. She was quite friendly, apologized, and hoped we would have a nice stay.

There were a few items that we requested maintenance on, and Clementina and the staff responded quite quickly. The proximity of their offices, made communication easy and quick.

While all earlier communication had been with Luca, we didn't see or speak with Luca after our first arrival attempt.

Despite this incident, the apartment is fantastic, and our trip to Florence will definitely be memorable. We believe that our stay could have been fantastic, if not for the first impression.