Estefania is an excellent host! Quick, efficient, professional, and straight-forward. She responded to all of our needs immediately when we adjusted the dates of our trip, updated her with our arrival time (good to note the extra charges for late check-in), and got a little lost on the walk to the apartment from the train station. For future guest, I would suggest a taxi upon arrival, if you're not familiar with the area. It's not a long walk, but Google maps didn't take us far enough down the street, so Estefania met us to walk the rest of the way. The space itself is lovely! Newly renovated with beautiful decor and plenty of amenities to get you through. The shower is a nice size. There is a mini fridge, hot plate, kettle, coffee machine, and plenty of dishes/cutlery/pans, but only one sink and a very small table for prep/eating. The bed is big enough for a couple and super comfy. The tv does connect to the internet, but you need a source so a fire stick or something along those lines would be handy. It's an easy walk to all of the main attractions, some pretty hip bars and restaurants, and of course, gelaterias! We really enjoyed our time there, but for a longer trip might have wanted something with a bit more space. If you're looking to spend as much time out in Florence as possible rather than lounging in the space, it's great!