Lorenzo's place looks exactly as the pictures: beautiful, spacious and stylish. Communication with Lorenzo prior to check in was always prompt and very helpful. On our check in day, Lorenzo was out of town and we were met by his parents who let us in. They were very kind but they did not speak any English and it was quite difficult to communicate with them for instructions on the house/ appliances. The WIFI was a bit weak in half of the house. We had one inconvenience with the hot water heater not working after one shower the first night (10 minute shower). Then after calling and asking if we should turn any dials or if this was normal, his mother came over and said we just needed to take shorter showers (in Italian :) The next night we made sure to take super quick-5 minute showers and still after just two people showered, the hot water was out :( We resorted to splitting our showers: 2 people at night and two in the morning and then we were fine. There is a nice cafe about a block away that was lovely for everything from coffee & pastries to breakfast, lunch and dinner. The master bed was very comfortable & the french doors with views to the city & Duomo were what postcards are made of.