We waited 40 minutes after the agreed check in time before anyone showed up - being late can happen, but just a message letting us know that check-in would be delayed would have been appreciated so we wouldn’t have had to stand in the sun in front of the apartment for so long. Other than that the stay was great - apartment looks like the pictures, it’s small but got everything you need for a few days in Florence! Very central, and in a really nice area close to cool bars and good restaurants. The small kitchen is decently equipped for making coffee or having small meals at the apartment, and the AC worked well - which is welcome in the summer heat! The bed was much too soft for our taste, but that’s of course just a matter of preference. Overall we enjoyed our stay and wouldn’t mind staying there again if we visit Florence in the future!