Great central location that really couldn't be beat. In the action when you wanted to be and the heavy windows closed out the sound when you didn't want it. Plenty of space for four with probably the most comfortable couch I've sit on in Europe. Beds were definitely on the firmer side (which we prefer). The washer and terrace were both significant plusses for us. Only downsides for us were some minor issues with the bathroom and the main floor air conditioning. All were functional, but not to US standards. We booked last minute (decided to stay a few extra days in Florence and our original place couldn't extend our stay). The online system they use requires access to WhatsApp which we haven't used. Once we got it set up on our phones, everything went smoothly.