Isa went out of her way to help us even before we arrived. A friend of ours had accidently taken one of our cellphones and Isa helped us arrange to have it delivered.
And in person she was enthusiastic, interested in us, answered questions and made us feel welcome.
The view is just as magnificent as the pictures show; it's right there! Florence and Il Duomo right in front of you. Beds are comfortable, heat was easy to figure out.
Yes there are over 90 steps, but we've done more elsewhere.
The bathroom was a 7/10 & could use some updating but everything else was 11/10.
Oh yes and the bells...be prepared at 6:45, 7 and 8am but wow, what a wonderful racket