Monica was very responsive, before and during our stay. We appreciated her helpfulness, and thoughtfulness, providing us with refreshments. Place was clean and comfortable, with a small patio at the back, where my dad had his tea daily. The place was on the ground floor and therefore, accessible for my aged parents. Short tram ride from central, which we appreciated as it was located in a relatively quiet area compared to the central, yet walkable to the central. Thoroughly enjoyed our stay! Thank you!