Karen and Raffaele were very flexible, accommodating and easy to communicate with. We had issues with our flight, and they allowed us to stay past the agreed upon check out time so that we could use the internet to sort out our flight issues. Their apartment is so cozy and comfortable, the terrace is great, and it is very close to a lot of really nice spots. Additionally, they left us with a wonderful map made by Karen that had local food recommendations and showed different landmarks in relation to the apartment. We ate at many of the restaurants they recommended, all of which were delicious. The only possible downside is that there are a lot of stairs to get up to the apartment, so if you aren't in the best health/physical condition, this could be challenging. This was our favorite place to stay in Italy, and we hope to visit again!