We dealt with Alessandro and Bernardo. Both were intelligent and spoke English fluently. I have many good things and bad things to say about our experience with them. I will start with the positive. * Since check-out time for the apartment was 10 AM and our train leaving Florence was at 6:40 PM, we asked them if they'd mind keeping our luggages at their office once we checked out until the time came for us to take the taxi to the train station. Not only did they allow us to do so, they even carried our luggages up the three flights of stairs to their office. And when the time came to leave, they carried them all down for us. (Their office is in a building with no elevator.) * For someone who wants an apartment as a base to visit all the tourist sites and be close to all the major attractions of Florence, the apartment couldn't be better. It's in the heart of the city, easily walkable to nearly everything you'd want to see there. * The interior of the apartment was clean. * The view from the living room was stunning. * The kitchen was fully functional, containing a dishwasher, microwave, oven and dining room table. Now I will list all the things I was unhappy with: * While on our way to the apt from the airport, I emailed him that we were running late, saying that he should expect us to arrive at around 5 pm. He told us that this would be no problem, and that someone will be in his office waiting for us. He asked us to call him when we enter our cab to let him know that we're on our way. At 5:20 pm I entered the cab and asked the cab driver to call the phone number Luca gave me. To my surprise, there was no answer. As a result, we arrived at 5:40 pm and were stuck waiting outside on the street in the rain with our luggages after being exhausted from an international flight. Alessandro (who works with Luca) did not show up to let us in until 6:30 p.m. When I complained about this, he blamed it on our arriving late. IMO, for them not to wait for us, on a cold, rainy day in January, and to leave us outside on the street for nearly an hour, is not responsible at all. * The photo of the apt shows a fireplace. The day we arrived, Alessandro told us we're not allowed to use it. In my opinion, it's deceptive to show a fireplace if it's not allowed to be used, especially for a winter rental. * As I mentioned earlier, the view from the living room is outstanding. It is even more outstanding if you stick your head over the gate and look to the right, since that allows you to see down most of the Arno river. The problem, though, is that the gate...