Raffaella could not have been a better host! We were checked in by Eleanora, who got us oriented, showed us key spots on a map and offered to make restaurant reservations -- the place she recommended was fabulous. Little touches like adapter plugs and a washing machine were very welcome for this weary traveler. Raffaella responded to any inquiries within 30 minutes. The apartment is beautiful and just two blocks from the cathedral. The beds all have tempurpedic mattresses and are very comfortable. I will definitely recommend this lovely place to anyone that I know who is going to Florence!