Donatella was there to greet us although getting a taxi from the train station in the rain made us late. Everything was described to us or I was able to get a text to her for info. The apt size and amenities was just as described. We used the clothes washer and although small, it worked fine. Didn't use the kitchen but it did have all the plates and cutlery we needed for takeout.

The location was central to much of Florence. One note - we rented a car to drive around Tuscany a couple of days, and we had to find parking outside the downtown "limited car zone". We ended up parking at the train station but it was 3 euros per hour! Finding our way in and out was difficult. This is a good place to stay to see Florence, not as a base to travel around.

Finally, we had trouble with the city noise at night. It's very central and the apt is on the side away from the Plaza Signoria, but even with the windows shut, the gelato place below, cleanup and trash can removal at the Trattoria below, and the door banging each time somebody came or went from the apt building across the street outside the Windows was too much for us. We were there Friday and Saturday, and it was noisy with people yelling in the street till 3am.