I felt welcome. Had message day before my arrival with instructions for our arrival and check in. Five to 10 minute walk from train station. Able to communicate with Rita via text and she came within 10 minutes of our arrival to door. Apartment in great location. Near corner of large central market with wonderful food. Fifteen minute walk from Duomo and other sites. Many restaurants. Right in center yet quiet in apt. Easily slept 4. AC was not as strong as would have liked and tough to figure how to adjust. So a bit warm but ok ( hot in Florence at the time). Nice balcony to hang clothes. Apt quaint. Sleeping loft perfect for teen. Pullout couch fine.