Claudia has been nothing but a delight to communicate with - prompt and polite responses. I unfortunately wasn't able to make it to Florence with my family but I heard she welcomed and accommodated them kindly. The apartment was in the perfect area, a stone's throw away from the Mercato and San Lorenzo market, and walking distance to the Duomo and the main train station. The apartment itself was beautiful as shown in the photos - daintily designed, very spacious for 3 adults, with all facilities working well. My family had a great time staying in Claudia's apartment in Florence, definitely recommend everyone to stay there!