Very clean, very friendly. Giorgio's care was evident from the moment we booked the apartment. Everything was perfect except we wished the apartment was a bit closer to the museums. Normally a 20-minute walk would be just right. But my wife's foot started bothering her and after that it seemed a bit too far. Finally, a heads up. There is a restaurant just behind one of the the bedrooms. It was a little noisy on the Saturday night thanks to some loud, partying young men. The other three nights we were there I didn't notice it at all. Even on the Saturday the noise was easily downed out by the white noise app on my phone. All in all we really enjoyed the apartment and Florence.