My girlfriend and I did a big Europe trip this summer and out of all the places that we went, Florence was our favorite, and that was greatly due to this loft! Upon our arrival, Salvatore was there and he helped us into the apartment. His english was great and we understood everything. He went through all of the little details of the loft and that was easy, and then he left. I felt that the communication with him was perfect and he was very welcoming and helpful! The loft is in a wonderful part of Florence as everything you may want to see is just a small walk away. We also found some wonderful shops and restaurants right around the house. All in all, we had a wonderful time in Florence staying in Salvatore's loft!