Ilaria made my husband and I welcome from the minute we rang the bell to her apartment. She was so friendly and made us feel at home. She gave us great suggestions for places to eat. The location is perfect. It is close to many of he important sites. The apartment is exactly as it appears online. It is large apartment with everything you need. It is right next to a small cafe, so you don't to go far for a coffee in the morning.
We had passport problems and Ilaria helped us with the mailing and delivery. It was a big relief. She even called for a taxi to take us to the train station on our last day of our stay. It was our first experience with using airbnb and I couldn't hope for more.