This place is managed by an outside group of people, I'm not sure whether we spoke to Antonella once.
The air con did not work. They offered to send a repair man the day we checked out.
The communication was slow. When we asked for an early bag drop or check-in, we had no reply. When we finally did, they said it was too late to request such a thing.
The check-in process itself is an ordeal, as you must phone call half hour before check in- not always the easiest when travelling- and when we asked to drop bags just 1 hour earlier, you'd think it was the end of the world. Simply impossible.
There wasn't even a map of Florence inside, and the woman who checked us in could not provide one. Let alone some advice on local supermarkets etc.
That last one may sound petty, but this place is expensive. She adds on cleaning fees and city taxes instead of including in the price, add this to not delivering on the air-con, which in a hot summer in Florence we were happy to pay for - and this ad is deceptive and does not completely deliver. After staying at several air bnb's along this trip, the service of this place is well below standard especially for the price they charge.
This location is great though, some nice restaurants, and bars. Florence is lovely.