This was a great place for Florence first-timers. It's very close to the main train station. The loft is clean, it looks like what you see in the pictures but I think it's suited for 2 people — not 4 — for you to be most comfortable. Barbara is also super accomodating, we needed an extra set of keys and it was delivered within a couple of hours. Everything in the loft worked for the entire 5 days we were there, no technical issues. Wi-Fi is strong and Barbara left coffee, tea, etc in the house too, which was a nice touch.