Location was excellent, communication was very thorough, and there were guides to the city/walking areas that we used for maximum sight-seeing in a short period of time. This apartment is not for anyone who has trouble with stairs. We liked the sound of the air conditioner in the main bedroom, but it was definitely on the loud side for anyone with trouble sleeping - we also felt that we couldn’t use much of the apartment because of the heat. Overall we are very glad to have stayed here for a one-night trip to Florence because the location and small details were awesome.