Our host's Dad was waiting for us when we came and was very helpful and communicative. We had been in touch on email about the train times and he went the extra mile to wait for us and to have maps we could use, and explain everything to us, he even helped with the bags as it was 3rd floor walk up a beautiful staircase. The place was beautiful and clean. It was centrally located and we walked to the museum sites on cobblestone streets. The neigborhood felt very safe and upscale. The character of Florence was in the decor. It was homey and elegant and spacious.