Cristina is super nice. She met me after 11 pm to let me in the apartment because my flight was delayed. She also helped me book a taxi for early morning. She responds quickly to messages and a very nice lady.
The location was good, away from the very touristy area of Florence but still with plenty of little shops and restaurants within a 5 minutes walk. The AC was great and really was wonderful to have during the heat wave in Florence in July.