We NEVER sighted Lorenzo.
In my opinion this apartment should be listed as flat for rent (not AirBnB). There was no welcome from him to Florence. My husband, myself & another couple struggled to find Keesey key collection point in the hot heat dragging heavy cases. Even though we entered everything on line prior, we still needed to scan passports at Keesey..
When we finally found the apartment there was no information at all, no brochures, not even a map on the table!! no face to face contact with host AT ALL ( only contact was instigated by me) completely empty fridge!!, lack of power points, (we had to even put the toaster in a chair at front door), 4 coat hangers only, power outage every time we used the main aircon (although when we contacted Lorenzo regarding this he organised a repair man to mask the problem 2 days later) There was a large sack of dozens of dirty towels in a cupboard!! the stairway of 60-70 steps was smelly leading up to our room ...Noisy outside bedroom over street early every morning with the market guys trolleys being pulled down cobble stoned streets ..tiniest balcony overlooking dirty rooftops so no atmosphere..On the upside the bed was very comfy bed, good shower, nice large towels & AWESOME central location..CLOSE TO EVERYTHING
Lorenzo organised a hairdryer promptly as there was none there and he did accept a parcel for me and that was delivered with the hairdryer which was much appreciated.
Maybe we have been spoilt previously ?? but every other host met us at the apartment, proudly explained their city, provided info on things to do & see, provided maps with suggested things circled, some even offered to drive us places or drop us off.. most have a beer or wine in the fridge & made us feel very welcoming in this beautiful country.