Vittoria is fantastic!
First, we had rented a car (to drive from Basel to Florence) and we did NOT know that much of Florence has very restricted auto travel. Vittoria warned us that a car can get a 90 euro fine for driving into a wrong area of Florence (done by automatic cameras).
Vittoria waited (in the rain, with an umbrella) to meet us and helped part of our group take our luggage to the apartment while I and my wife drove off to return the rental car to Hertz. She charges a 15euro per person fee (for cleaning, etc) but she warned us of that before we finalized our rental.
Second, Vittoria was very helpful with advice on things to see and do during our very short stay.
Third, her place is very charming and the “bed mosquito screens” are really not that at all (maybe incorrectly translated into English). What each room actually has is a mosquito screen on each window.
Fourth, the apt. is nicely located. It is very close to the Ponte Vecchio (on the south side) so an easy walk to both the Boboli Gardens and with its Petti Palace and also to the Duomo.
Fifth, the washing machine, toaster, microwave and gas stove all work fine. There is no dryer but she has a very good movable drying clothes rack you can use when it’s raining outside.
Finally, our Italian is minimal and so Vitorria helped reserve taxis for us (leaving at 4:30am and 9:30am). There are no Ubers in Florence and taxies are scarce early in the morning or when it’s raining and so we really appreciated her doing this for us.
You can’t get a nicer person than Vittoria!