The apartment is as described. The balcony has absolutely stunning views.
However, I was told the day of check in that I needed to be to the apartment by 16 or “there would be problems”. I was heading to Pisa at the time. We had to rush through Pisa, get a train and run from the train station to the apartment to get there on time.
I got there at 16 and no one was there. I sent the host a picture of the door as evidence that I was there, on time. She did not answer my messages on AirBnB. I tried calling, no answer. I tried messaging and calling via WhatsApp, no answer. I stood outside for nearly half an hour before someone (the host of another AirBnB in the building) let us into the building.
At this point, we realize that the host’s cleaning lady checked the wrong people into our apartment and then left. The other host, who had let us in, explained what happened and let us into the unit where we waited for the cleaning lady to come back and “check us in”.
It takes something pretty egregious for me to mention it in a review as I know hosts are trying their best and they have busy lives.
However, after a long day of travel, running up hill from the train station just to sit outside and have my calls ignored… not a good start to our stay. If it wasn’t for the other host, I’m not sure that we would have been able to get into the building or check in at all.