From the start of this process to the finish, Andrea was there for all of my questions, concerns and needs. When we arrived at the apartment in Florence, our host, Emma was there to meet us. She gave us a tour of the most beautiful apartment, and showed us sites of interest on a local map she left for us. She answered our questions and gave us local recommendations and advice. The apartment was located in a perfect spot in the center of Florence. We walked to the Ponte Vecchio as well as the Uffizi and Academy Gallery. From our wrap-around deck we admired beautiful Florence. I would recommed this host and apartment. I hope to one day return to Florence- an excellent experience in every way.