Paolo was fantastic! He met us at the front door right on time and showed us around the place. He then sat down with us and showed us his favorite places to visit/see/eat in Florence. Every place we went that he recommended was great. Paolo made us feel welcome and made us feel like we could hit all the great places in Florence and not miss out on anything. Communication was great, and Paolo was quick to respond to any messages/questions we had for him. Would stay at his place again.