Luca and his team were amazing during our stay. We had to deal with a delayed flight and lost luggage on our Florence trip, but Luca, Eleonora and even Marco at the pizzeria downstairs were beyond amazing. They helped us check in even though it was extremely late at night and Eleonora helped us when the airport finally found our missing luggage. The place was clean, beautiful (just like the pictures) and the AC was perfect after a long summer day walking around Florence. Having two bedrooms and two bathrooms (one bathroom has a shower while the other just has a toilet and a washing machine) worked well for our family trip. If you have any older guests staying with you, the great thing about this apartment complex is that there is an elevator. The apartment is right in the middle of the city and within walking distance to everything (Duomo, canal, Uffizi, central square, shops, gelatto etc). Our time in Florence was one of the highlights of our entire Europe trip and we can't thank Luca enough for being so available and helpful. We definitely want to come back to Florence to explore more and would book Luca's place again in a heartbeat. I'm certainly recommending his place to all my friends because it is an absolute gem. Thank you again!