The place was beautiful! Exactly like the pictures. Monika greeted us and gave us information regarding Florence. We went to one of the restaurants she recommended and it was fantastic. We accidentally locked ourselves out of the apartment and she was very quick to come open it for us, which we deeply appreciate! The location is great. The only reason I didn't give 5 stars is because I don't think the air conditioning worked. We stayed during a few hot days and it was hard to sleep through the heat.