The one and only problem we encountered was the email with directions on how to check in and enter the apartment did not go through. Sometimes that happens, but we were able to get in after a few calls and texts with Paola. Her remote checkin system is actually very cool. Other than that, the apartment was FANTASTIC! I reserved this for my parents who were visiting me. Paola left a bottle of vino in the fridge for us and there were several on a rack for 10 euro. Great idea! My very American father fell in love with espresso using the coffee Paola left. We didn't cook, but the kitchen already had many ingredients available, if you wanted to. The grocery store, COOP is very close. The area can be a little loud at night, but Paola thinks of everything, and she left ear plugs by the bed. I would definitely recommend this apartment to anyone traveling to Firenze. Great location. If you have lots of bags and are coming from the airport or train station, I recommend a taxi. Around 8 euros from the train station and worth every cent.