Chiara's place was as described in her photos and her description of the place. On arrival, there was a little bit of a mishap with arriving into Florence. Though Chiara had to be somewhere, she did wait for either my cousin or myself to arrive and she was still very welcoming and pleasant. I did feel a little rushed as she tried to go through everything with me that I did not get time to think of any questions I may of had for her about the place and Florence but I guess that was because she did have somewhere and she was already late. Nevertheless I am grateful she did stay and wait for the arrival of my cousin or myself. Normally you would share the apartment with Chiara but because she was away for the whole time my cousin and I were there, we had the apartment to ourself. She had everything we needed (basic breakfast, shampoo & conditioner, body wash, towels, extra blankets, washer, blow drier). The apartment for us was ideally located, just outside the city. You could walk but it is a 3km walk so my cousin and I always took the train into the city which was 8 minutes in and the train station itself was 5 minutes walk from Chiara apartment. We did try to contact Chiara twice while we were there. The first time we got a day and half late response and the second time we did not get a response. The second message was with regards to the keys and what we should do with them when we left. Overall Chiara's place was very nice, centrally located and had the basics. We pretty much used Chiara's place to sleep and get ready and we spent our entire day exploring and wandering the beautiful Florence. I would recommend this place to anyone wanting to visit Florence.