Luana is the BEST! She is super friendly and helpful and always check in to see if everything is ok. She also offered great trip tips and send me tons of information. The place is centrally located with a super adorable balcony which gives you the view of Arno river. There are a lot characters in this little loft. The check in and out is super smooth and Luana made efforts to book taxi for my early morning flight. I highly recommend Luana's place! Next time when I visit Florence i will surely stay at Luana's place again! Thanks for everything, Luana!