I stayed at Vera house for a 2nd time because I really liked it before. I got the same room as last year. It had a big, comfortable bed, private bathroom, TV and air conditioning too. There's only a balcony door there so it's a little bit dark. Communicating with Vera was fine, she kept asking if everything is fine and she was very helpful with my boarding pass that needed to be printed.
If you're looking for a place nearby Firenze SMN station and want to discover the city, it's a great place to stay. Breakfasts were not included but just accross the road there is a fabulous bar with sandwitches, foccachia and lots of great pastries. A little Carrefour market is also nearby if needed.