Overall we had a great experience in Anna's apartment. It was so cute and modern. Slightly out of the way of things, but within about 30-40 or so minutes we were able to walk to most places we wanted to explore. We never actually met Anna, but her mother came over right away when we were having problems with the water heating. So that was incredibly nice of them. I would surely recommend this to anyone who's looking for a cute little place to stay while exploring Florence.