I have stayed in a number of AirBnB places, and I have never had the level of communication and response that I experienced with Alfredo and Maurizio. From having someone meet me at the apartment the evening I arrived to walk me through everything in the apartment and answering any and all questions quickly, to arranging a taxi for the airport when I left, this was an outstanding host. I had a wonderful stay in Florence as a result. Grazie mille!