Michele was super responsive from the moment we booked. His apartment is as amazing as the pictures suggest, and the location is perfect for those who prefer an authentic neighborhood experience. Michele greeted us at the apartment when we arrived and spent a lot of time orienting us to the apartments and neighborhood. He shared some highlights which he had marked on a map for us. He has a terrific book that gives more detailed info on the practical things travelers need as well as great info on restaurants in the area. Michele uses only natural products for cleaning, and his concern for the environment is something I really appreciate. His home is lovely and comfortable, and we would definitely return if we are lucky enough to visit Florence again. One tip... ask for clothespins before you hang anything on the line off of the balcony. I put several towels out to dry while we were out for the day, and the wind carried them to the flat below. My apologies to Michele!