Our trip to Florence was one of the most memorable experiences in my life so far & that was due to our B&B host Alberto. I knew the room we had booked was going to be nice but when we arrived it was even better than I expected. Alberto greeted us from the front door to the apartment which is approximately 7mins walk from Firenze S. M. Novella train station. Alberto took our heaviest case up the three flights of stairs and showed us to our room which was exceptionally clean and tidy with a bathroom and shower that dreams are made of. He explained how the keys for the doors work, what time we can get breakfast from and then preceded to show us on a map all the best places to visit in Florence. Every suggestion Alberto made was spot on, we saw some amazing architecture and sculptures, ate some incredible food and saw the most magnificent sunset. In all honesty it was the perfect day full of memories that I will treasure for the rest of my life. Alberto's English was very good and he has a great dry sense of humour and we got on so well with him. Even after our check out time Alberto allowed us to keep our luggage in the main room in the midst of all the bedrooms while we took in the last few sights. Lastly if I had to rate our experience out of 10, it'd definitely be 10/10.