Caterina was extremely gracious and helpful both upon our arrival and departure. She made recommendations about the neighborhood restaurants and sightseeing, and brought us some wine glasses when we requested. She lives close by and reassured us to contact her with any questions. The apartment is much as described in other posts, not particularly modern but with 2 bedrooms, 2 bathrooms, a well equipped kitchen, and an awesome location near Ponte Vecchio, the Uffizi and Duomo, we found the space perfect for our party of 4. NOTE: the flat is on what North Americans refer to as the 3rd floor. In Europe it is called the 2nd floor. The flights are steep and high with 27-28 steps for each flight. Caterina helped us tirelessly to lug our bags up and down, but the stairs were definitely a challenge for our elderly mother. Also we never got the wifi to work, it might be in a bit of a dead spot. We would stay there again.