Chiara was awesome! She was quick to respond to all of my messages. Almost instantaneously. The place is super clean. Location can’t be beat, right in the heart of downtown Florence. Apartment is as pictured in the photos. The only thing is the toilet and shower is in separate location as the shower. And both wash areas are a bit cramped. Other than that, the apartment is stylish, comfortable for two, and all around awesome. Would definitely stay again!