You never know what you are really going to get. We were new to visiting Florence and so rather naive. This is what we got: 1. Outrageously kind children of the owner--very classy, gracious, helpful, happy and sincere. Four Seasons could take a lesson from these two. 2. Beautiful apartment, extremely well located. Very clean, very thoughtfully laid out (lots of room for your things--not a lot of knick knacks--but what they had was very nice). 3. They were generous. They left a bottle of wine, coffee, some toiletries. There was a spirit of kindness and generosity that permeated the experience. Very smart of the owners. We are very grateful. I thought about what I would change and cannot think of one thing. I note that the windows created great insulation--could not hear the street noise. Also, the bedroom shutters created a blackout situation--perfect for us as we were jet lagged.