Azadeh is a great host. She quickly responded to all our questions and correspondence before our arrival in Florence. She was there to greet us on the street before we got to the apartment. We had a lot of questions and she answered all of them and offered some good suggestions about the area. The apartment was exactly as pictured and has everything you need. The location is amazing, half a block from the Duomo and we could hear the bells from the cathedral! Yet the location is quiet enough to get away from the crowds in a hurry. We would highly recommend this apartment to anyone traveling to Florence.