Samy was very kind at our arrival. It was a very hot day in Florence and she turned on the air conditioning before our arrival to let us finding a comfortable climate inside the house. Samy explained us everything of the house and of the area with details and kindness. The apartment is in a wonderful location, just few steps away from every important thing to see in Florence. The house is at the first floor of a nice building, but the steps inside the building are very large and short, so bringing some luggage upstairs is not difficult at all. I have been in Samy's apartment with my wife and my 2 daughters of 4 and 6 years. They enjoyed sleeping in our same room but in a separate king bed! My wife was also happy as the kid bed is not very tall, so no worries of children falling down during the night! Five star is really what Samy and the apartment deserved as there was really nothing to complain about!