Guido was great, he waited for us at the apartment and showed us our way around the apartment clearly. The heating system worked, which was good, as I visited in freezing late December. The apartment is exactly as described, very homey and perfect for two people. Location was FABULOUS. Close to everything you could possibly expect out of Florence. The entire city is a visual delight, and the building in which the apartment is housed has some serious old-world charm.