This was a very nice place to stay in a great location (just moments away from PIazza della Signora)!
We never actually met Diana. She was out of town and Elke was taking her place.
Elke was very sweet and very helpful, as was our maid. Our room was very large, as were the common areas.
We had a private bathroom, which was gigantic! I had expected it to be connected to the bedroom, but it was down the hall. This was not a problem, as we never ran into any of the other guests, while traipsing down the hall for middle of the night bathroom visits.
Excellent location, lovely help, and nice, large rooms! Great place!