Viola greeted us at the gate and explained to us in detail everything about the keys from the gate to the apartment. She was superb as a host and very friendly. She provided us with must-visit-places to go. It was our second time in Florence but there were lots of places we haven't gone to especially the Mercato Centrale. We decided to extend our stay and we were lucky Viola assisted us and extended the stay. The surrounding area is calmer compared to our previous AirBnB although Gloria's place is close to the SMN train station. The apartment was cozy and could fit 4. From the balcony we could see the stunning view of florence. Bus stop was just around the corner and the trash station is across the street. Safety wise, we felt secured staying in the apartment. One time the power supply went off and thanks to the manual given by Viola, we managed to find the power box at the basement. We definitely will stay at Gloria's place when we come back in September/October.