Shelby and Nicco are excellent hosts. Their responses are quick and full of useful info, the unit is clean, gorgeous, and literally in the middle of all of Florence's top sites, and there is a fantastic list of recommendations for you when you get in. Check in was super easy. Also, this was the most comfortable bed I've slept on in a long time. I strongly reccomend this location, and Shelby and Nicco as hosts.