Donna was an exceptional host. She was very communicative, making sure we had everything we needed. She was very clear in all of the communication and instructions. The apartment is large, spacious, central and extremely clean! Just as shown in the photos. Check-in/out was very simple. You can walk anywhere and many of Firenze’s highlights are right around the corner. AC was a huge plus. We’re a family of 4 with kids aged 7 and 9 - we had no issues at all. Highly recommend!