Although Francesco was available to communicate with us via phone, we found ourselves with several problems Firstly there was no heating at all in the apartment and we found ourselves sitting on the couch under blankets to keep warm. When we questioned this, we were told that the central heating would not be turned on in the apartment until a certain date in the future. No offer of other heating was provided to us. This is the only time we have encountered this in our travelling over the last 5 weeks and we felt it was unfair to not have advised us prior to arrival, which would have allowed us to seek alternative accomodation. Secondly we found ourselves in the dark as all the power in the apartment shut off. After calling again, we had to find the switch board downstairs in order to restore the power to the apartment. This happened three times. Each time we turned off more lights, even going so far as to unplug the refrigerator. Sadly cannot recommend.