The location was perfect and the apartment was clean, spacious and well equipped. It was very good place to stay and enjoy Firenze. But the communication was not fast enough. When you ask something, you might not get the answer right away. Sometimes you need to ask several times. If there is some emergency situation, you might not get help from him. When I was locked out at night because of malfunction of the gate door, he didn't answer my message and even my phone call.
And if you need something such as detergent or trash bags, you might need to buy those by yourself.
Other than that, generally, it was good place to stay.