We stayed two nights. When we arrived the keypad number provided to get in the front entrance wasn't working, but I called Modestino and he sent someone with the keys that we ended up using for the entire stay. The issue was quickly resolved. We did arrive a bit earlier than the expected check in time of 2pm and he was able to accommodate this so we arrived to a clean room. We did expect to be just drop our bags off and let them continue cleaning, but it was nice to be assured that it was ready when we arrived. The room is as described, but the bed is a Murphy bed. Not sure if that was clear when I reserved the room, not an issue. It's a great location and the neighborhood has a lot of food options and is close walk to the Florence city center. Great stay all around.