All of the lead up to our stay Viviana was subservient in responding to messages. On arrival Viviana was also very informative and friendly. The villa is beautiful and the suites match it. My father was unfortunately ill in Florence and required a doctor. Viviana looked after this and looked after us all fit the duration. I would 100% recommend staying here. Restaurantè Dino in Florence is superb too. Thank you Viviana. Ciao Matt x