Elisabetta was super nice. She provided me excellent directions and suggestions on how to take the public bus to a stop near the apartment. Also she provided some great recommendations for restaurants throughout my stay. Getting to the apartment is not an easy task dragging luggage and the stairs are very tight. Also, about 45 minutes prior to checkout, while I was stepping out of the shower (which is next to the front door), a woman unlocked the front door and came in. She quickly left after seeing me and I didn't see who it was because I was trying to find a towel to cover up with.