Andrea was extremely nice and accommodated our early arrival into her home, she also gave us a souvenir from Florence which was very sweet of her. However, this being a trip in May, we quickly realized that the unit didn't include an AC which made it very difficult with the hot season. The house is extremely far away from any main attraction which wasn't so bad but a lot of walking. Overall not a bad stay but know there is no AC or even a room fan.