We are starting and ending our trip to Italy in Florence-- we started it with Michele's place and are considering changing our final reservation to go back. It was incredibly clean, easy to live in, and had everything we needed to feel right at home, but really, the communication with Michele is superb. You will get a response from him (about anything-- recommendations, ideas, tips, logistics with flat) IMMEDIATELY. Florence is a walkable city-- it was so easy to get to the flat from the airport, move in, and then start exploring. The location so close to the river gave us an easy navigation tool so we didn't get lost (err, didn't get lost as much as we could have!). Everything was really comfortable and lovely, down to the soft sheets, comfortable bed, and nice pillows. Michele and his friend Sveva were able to let us in a couple hours early while cleaning so we would ditch our luggage and start our adventures early! Every step, I got the impression that Michele was trying to ensure we had an incredible trip! Thank you for everything!