Eugenio was very nice and welcoming. The unit's location is PERFECT! It's a few blocks from everything. It's on a small street that's not crowded with tourists (like us), but it's within a couple of blocks of the major train station, the Duomo, the Palazzo Vecchio and Ponte Vecchio. We were there for three days and could walk to everything we wanted to see. It can get loud in the mornings, though. The local market (Mercato Nuovo - the one with the boar) is a block away (again, great location) and they start setting up early in the mornings. If you're a light sleeper, bring ear plugs. Guido lives next door so he was available for any questions we had. We ended up leaving a little later than we had expected but he was flexible with us on when we could go. We used the washing machine while we were there which was great and he had an air conditioning unit in the bedroom which made it very comfortable. I would definitely recommend Guido's unit.