Egla was incredible with communication, is very kind, and an excellent host. The apartment is GORGEOUS, and perfectly located. Everything is within a 15 minute walk, yet the apartment is in a Florentine non-touristy neighborhood. Local restaurants abound (the best eats are outside the City Center), and Santo Spirito Square is just a flight of steps from the apartment. I really appreciated the volumes of books, a washing machine, a basket full of destination attractions, a working iron, plenty of storage space, the lofty and breezy feel, the full and large bathroom, and complete kitchen. It truly felt like “home” and was very affordable. It’s a great location for adults and older children. Due to the flights of stairs, it may be a challenging spot for families with very young children, however, Lucy’s apartment itself will more than accommodate a family. I’ve been to Florence a few times, and this is by far the best place I stayed on my travels. I really cannot recommend Lucy’s Apartment enough. It was perfect!