This was our first time to visit Italy. Artan was so responsive and helpful before we arrive. It really ease our anxiety. Our children loved Artan's place. Great memory. If we visit Florence again, no doubt we will stay this place again! The only suggestion I can think of is to post an English translation/instruction for the washer and dryer machine: ) It took us quite some time to figure out how to use the washer, since we had no clue on Italian language