Overall we had a great stay at Francesca's. She met us outside the apartment, explained how everything worked, provided a good map and some suggestions about what was around the place. She was very responsive via email and text message, and accommodated our late booking as well (we booked the day before we arrived). She even offered to help call a taxi when we left!
Location is about a 10-15 minute walk to the SMN train station. A few mins away from the tram/bus stop going into town, but across the street from the bus stop coming from town (one way street).
The place itself was pretty spacious and clean, however the bathroom was a bit dated. The shower stall was a bit on the smaller side. The wifi was also not very strong; the connection on my phone only worked in portions of the apartment.