All was very good except one point, the hot water. We are a group of 3 and the first two nights there wasn't enough hot water for the 3 of us to shower, so I had to finish with cold water which as you can imagine is not pleasant in middle of winter...I believe Ornella when she said there had not been this issue before and upon calling a technician on Sunday we were told that there's nothing wrong with the heater but we had to moderate our usage to 15min, which is still very short for 3 people as it takes more than an hour to reheat it if we depleted the water. But at least for the next two nights we knew.
Other than this all was pretty good. Space is small but enough and nicely decorated. Location is unbeatable as it's 10min walk from train station and main attractions. Ornella was also very communicative from the moment that I booked, and let us store our luggage, which was really appreciated