We had a very positive experience with Fabiola. My friend and I were already in Florence and didn't have anywhere to stay. It was later in the evening and she responded very quickly to our request. She was available for us to come over when we wanted and was very easy to contact. The room is in a perfect location and the apartment so cute! We loved it! It is a little bit noisy because it is by a busy street but we still slept fine and enjoyed our stay!