Gian greeted us at the door on time. The apartment was beautiful! I really liked the way they decorated the place. The location is right across the way from a police station, so it is definitely safe. Also the studio is steps away from the St. Regis and Westin hotels which gives you an idea of the area. There is also a small grocery store, Conad, nearby if you want to cook at the apartment. We visited at the end of November, so the apartment was cold. Wifi signal could be improved. Overall, a great stay in an amazing location close to all the important sights in Florence.