We were welcomed by Silvia, who greeted us warmly. was very friendly and informative, good local tips places to eat, places to go. The apartment is lovely,comfortable and beautifully arranged. Has everything you need, AC was great to have. Location is perfect Serragli street has lovely little shops and reastaurants, easy access to, all popular spotstrain station about 20 minute walk. Great for two couples. Would definitely stay again.