Emanuela was an amazing host! Our flight was delayed and she was still waiting at the door to welcome us late at night. She was full of suggestions, seriously go eat the pizza she recommends almost across the street. When looking at street views I was a little unsure if it would be a safe area for our family of five. But we absolutely felt safe no matter the time of day that we left and arrived to the air bnb. Emanuela went above and beyond for us. She helped schedule taxis for us daily. She was kind and genuinely cared about our time and experiences in Florence. We would book with her again in a heartbeat if we ever find our way back to Florence. Thank you Emanuela!