Lisa and Artan was excellent hosts. I communicate with Lisa prior to my arrival, and she gave very clear information about directions to the apartment. When I came to Florence, I met with Artan who was very friendly and informative. He explained the house rules and how things work in the apartment. He also showed a good place to eat with cheap price. On the day of departure, he was very kind to let me and my group stay a little longer in the apartment than we were supposed to.