Elena was in touch ASAP and answered all questions I had before the trip. Oliver showed us all the amenities in the apartment when we arrived. Be sure to press the second button on the right hand side of the cell that is the wifi to make sure it's on. I watched Oliver do it so I knew to go there when the wifi was not connecting- we never had a problem with it. Location is great and there is a famous Panini shop right around the corner!!! In walking distance to almost everything. Communication was great, apartment in Florence was great, they even called us a taxi on the day we departed. I would highly recommend this place and would love to come back again in the future!