I had a wonderful time staying in Silvia's flat in Firenze! It was in the perfect location. A wonderful, lively neighborhood within walking distance to all of the city's main attractions. Silvia was incredibly communicative leading up to my stay. She made all of the check in details very clear, and even offered to help book tours if needed. She was there to meet me when I arrived, and provided a folder full of maps, restaurant recommendations, coupons, and other information on Firenze. The flat itself is lovely. Other reviews have complained about the bathroom/shower, but I found it to be fairly typical of other bathroom situations in Italy. The only problem was that there was no hot water on the last morning I was there. Otherwise, the apartment is lovely, spacious, and fully equipped with anything you might need. I would highly recommend staying at Casa Vittoria and hope to return for a longer stay in the future!