Ilaria was a wonderful host, she went through everything we needed to know and kept in touch with us while we were in Florence to make sure everything was ok. She arranged for a taxi for us the day we left since we don't speak Italian. The apartment had everything we needed and the bed were very comfortable. It is a 15 minute walk to most attractions but the area is nice and quiet and very safe at night for us, 3 middle age women to walk back.