We enjoyed our stay and the location of the apartment was great because, while it was only a short walk to the major sites, the evenings were very quiet. However, we were very unhappy with the hosts automated message they left us upon check out. Here it is:
“This is an automated message from Paola & Lorenzo of your Airbnb Le Scalette in Florence.
Feedback: please remember in Airbnb 5 stars is good and 4 stars or less is bad: this is a family run Airbnb and we strive to give you the best possible experience, if you felt something went wrong please let us know before giving your feedback.”
We felt that this was not very ethical and guests should be encouraged to leave honest feedback based on their experience. 4 or even 3 stars on Airbnb does not mean it “is bad”. It just means that there is room for improvement.
If this is how the hosts are communicating to guests after checkout, I would then question the authenticity of the overall rating.
And that it is an automated message makes it even less personal.