Anna is very nice and easy to communicate with. The home is clean and offers a good place to relax in the center of Florence. A lot of beautiful areas, markets and restaurants around the corner. The home interior is personal but not to much which I like, it makes me feel home when there is much space in the rooms. The bed is big and lovely and I slept so well. The apartment, service and Anna was a great thing while staying in Florence :) /Daniel