The communication was quick, very polite and no question was to much. We had a little trouble with the parking situation but that was because of the ztl-zones and that we didn't want to pay to much for parking so a personal thing. The shower was amazing and there was a mini fridge that was usefull. There was netflix on the tv for a little late night movie to relaxe after a day with alot of driving and walking. Overal we are very happy travelers and will visit again if we would visist Florence in the future