Barabara was very attentive, polite and helpful. She arrived on time when we arrived to the apartment. Also, when we had a problem with the hot water, she arrived within the hour to fix it. The house was in a great location, a little noisy, but that is expected when you want to stay right where the action is. She also had a map of florence on the table, that highlighted recommendations throughout florence. I would definitely stay here again.