I stayed 2 nights at Alessandra's apartment in Florence. It looked nicer than picture to me and my friend. The size of the flat was perfect, not that small and it was very clean. The furniture looked new.
Kitchen has almost everything for cooking. Bathroom was little bit small but it has everything what you need. WiFi works very well in living room.
The location of the apartment is very good. It is right after cross the bridge. Every site is in 10 min.
Finally, I only saw Alessandra once when I checked in but she was friendly and helpful. She helped us to carry our luggages to upstairs. (The apartment is in 3rd floor. It was fine for us since the apartment was so satisfaction. Lol)
Overall, I give 5 out of 5!!