Giovanni wasn't well when we arrived so his brother Fillipo met us downstairs. We were lucky because the apt is on the 3rd flr and we had 3 large and heavy suitcases. Fillipo very graciously carried all the luggage up the stairs and we were very grateful! The apt is in the heart of Firenze and its exactly like the pictures. It was very clean and and has the character you would expect from a 500 year old building. The inside is completely renovated though and is nice. It's just opposite the Ufizi gallery and is close to everything else. We would definitely return, but certainly with lighter luggage the next time! Thanks Giovanni and Fillipo, we had a great stay in Firenze.