Great location to the Duomo, stores, restaurants. Everything was right outside our door. Checkin was smooth and easy. There’s an elevator but it didn’t work so we had yo drag our luggage up about 15 steps.
The host stocks water in the mini fridge which is a plus.
We like the concept of everything all white and modern. It reminds us of the new and modern in the US. We will pay $$ for new and modern—and clean.
The host stopped communicating with us, and did not answer our messages anymore, which was unacceptable.
There was not enough toilet paper available to a family of 4. We asked the host for more on the first day, housekeeper restocked with a tiny roll. We never got extra rolls like in typical Airbnb and hotels. We ran out of toilet paper at night when all grocery stores were closed.
We do not like the colored throw pillows on our beds as they are not washed between guests and are visibly dirty.
The shower had red mold in it, scientifically named serratia marcescens. We bought bleach and scrubbed it ourselves. It immediately came off. The showers were not clean and not sanitized with bleach when we arrived, which is unacceptable.
Small hand towels/washcloths would be nice as Americans like to use small towels to scrub one’s body when showering.
The housekeeper’s hair was EVERYWHERE, he should wear a hairnet, I don’t want to sleep in his hair in the bed.
The trash cans were tiny.
We should have the option to allow the housekeeper in or not during our stay, especially during Covid. We didn’t like that someone came in during our stay while we were out.
Overall the place was beautiful and has the potential to be superb, we don’t mind paying high prices for superb, unfortunately this place isn’t there yet. Will not stay again.