We stayed 2 nights and spent most of our time out and about in Florence so we didn't spend too much time at Leonardo's but while we were there, we did not have any significant complaints. Leonardo was easily accessible, flexible, and very helpful. He provided us with a map of Florence along with basic info and recommendations. The wifi signal in our room was a bit weak so he put in the effort to connect another router, which we appreciated. The location was great, very easy walk from the train station and walking distance to all the major attractions. It was a bit loud at night on the street but worth it for us to be in a convenient location. Good value for the price. Thanks Leonardo!