Raffaele met us to check in and was so warm and welcoming! He gave us some great advice for our stay, including a map made by Karen with recommendations for restaurants, cafes, markets and more! They were so helpful for everything we could want, and their flat was gorgeous! The balcony is so beautiful, a really lovely way to start your day. I would highly recommend this flat! It made our trip to Florence very special - I only wish we had longer