Chiara was present at all times, from before the arrival by e-mail, and to the phone once in Florence. He waited for us at the apartment and explained everything easily. In addition we provided information to move, to rent a car and to go to Siena. The apartment is as seen on Airbnb, clean, cozy, quiet, a few bells from the convent next door will let you know that a new day begins. For a short stay, it's nice. Chiara left us in the apartment the basic things to be the first few days, it is to be thankful. It is very well located, 10 min walk from the center, the Duomo, the central market, the Galleria de la Academia with the David. Taxis are also 5 minutes away. All in all a very good place to return when we visit again Florence. Thanks Chiara !! Goodbye!