Very charming and welcomibg host ,she made me and my wife feel very comfortable with a wide and warm smile,explained very patiently every detail in the house as well as some tips . And we were stunned with river view on the window. Excelent apartment not far away from the center. In fact we didnt use a single bus we walked our way in florence the whole time.very safe neighboorhood.wifi is great too. Highly recommended.