Francesca was very accommodating and helpful! She allowed us to check in early, and her son met with us and was very nice. The location was great, however my greatest complaint would be the bathroom. The shower was very small, you could not do anything without touching the shower curtain or wall. The water heater was also small, so there was limited hot water and had to wait 10 minutes after every shower for more. Other than that, it was a great little place to rest while exploring Firenze.