Erika was so lovely. Upon meeting us outside the apartment she led us upstairs and walked us through explaining how everything worked. Erika also left us a little map with some recommendations of things to do, a couple of which we did and were very happy with. The bathroom is small and incorporates toilet and shower in one, as long as you are aware of this beforehand its not a problem at all. The location is perfect, so close to the bridge which leads you into central Florence and you still get to experience Santo Spirito which is such a lovely area with great retaurants. Erika was so helpful when we left the apartment and my boyfriend locked his phone inside. She came to meet us straight away and let us back in to get it. Thank you so much Erika!