An agency manages the property of the host. I was instructed to communicate with them to arrainge checkin. I called them the day before and we agreed on the time. I was there on time, they showed up 30 minutes late. The internet did not work for the entire duration of my stay. Host contacted ISP and apparently nothing could be done. Airbnb refunded 50% of the booking fee for this. There are ants in the bathroom. They crawl from the toilet area along the wall to the shower. There is a strange smell in the unit, maybe it's the scent they use... I don't know but it really bother me and my wife.