Our experience was wonderful. Communication was easy, and Katia and the rest of the team were very accommodating. We were allowed to store our bags beyond check-out time, which was very helpful. The apartment was wonderful--the largest of any we found during our Italy trip, with the best working wi-fi on our trip, a huge bathroom, a washer for our clothes, a gorgeous balcony overlooking the Duomo, a comfy bed, etc etc etc. We couldn't have asked for more!