First and for most Leonardo and Annalisa were so easy to communicate with. They were quick to answer any questions we had. Leo met us at the apartment on arrival. Thankfully he was sweet enough to help my husband get our luggage up the stairs. That may be the only challenge of the space but hey good way to work off all the carbs you will consume. The apartment itself is clean and Leo was so helpful on giving us the scoop on where we should go and what to eat. The location of the place is great you feel like you are just far enough away from all the tourist stuff but close enough to walk to. Their apartment is located near this enormous market which my husband and I loved. The top floor is somewhat of a food court but please do not confuse it with an American food court. It's a hip spot where locals go to watch sports, eat good food, and drinks of plenty. We actually went there twice just to hang out. If you will be in Florence this is a highly recommended option, in my option, to stay in Leonardo and Annalise place. OH and a bonus they have different outlet options and one was an American outlet. This may be small bonus but for me it was great! We would definitely be a place we would stay again!