The apartment is in a perfect location, easy walk to all the main attractions and great restaurants with in a few blocks. The home is three levels and the upper two both had air conditioning units that keep the whole place cool in 98 degree weather! The beds are comfortable, the linens were like new and the apartment was very clean. Roberta responded quickly with all our questions, including tips on planning ahead to save time and not wait in lines. They offered to store our bags before check in and after check out to allow us more time to explore Florence. 100% would stay here again!