Marcella and her daughter helped us get oriented when we checked in. The check in is 4:45pm/5pm, not 3pm like listed (they said they’d change it). They were extremely generous in letting us keep our bags in their homes when we got in to Florence so we didn’t have to pay for bag checks. There were pastries, jams, honey, toast and cookies to keep you fueled. The room is big, the bed is very comfy, and they provide bathroom amenities too (extra toothbrushes, cotton pads). There is dish soap which was nice. She also provides some drinks in the mini fridge. Great place to stay and great value! Make sure you use the mosquito repellant in the wall, we didn’t know it was so prevalent in Florence. Thank you Marcella!