We were greeted by Marilena that showed us the appartment and explained to us where we should go and what we should do. She had been in touch with me by email and what's app prior to our arrival. That was super nice. The appartment is located in a great neighbourhood 5 min away from the Duomo. Great restaurant and speciality stores around the corner. The appartment is awesome, being at the 4th floor is no big deal if you are a minimum in shape. We would definetly go back.