Yeh was very accommodating and let us leave our luggage before time of check in. He then moved our items to the room once ready too. He was very detailed with the explanations of the apartment which I greatly appreciated, from how to unlock the doors and where things were located. He also knew our stay in Florence was short so he gave us lots of wonderful tips of where to go to get the most of our trip. The location is fantastic and right next to a supermarket in case you need anything! Would love to stay again!