Marie-Claire met me at the apartment on time. She is a very pleasant young lady. She provided the information I needed, in English, to be able to cook, do laundry and stay in the apartment for 10 days. It was well stocked with essentials for daily living. I never had to call Marie-Claire for any problem. We loved the location, within a 5 to 10 min walk of the train station, Duomo, and other important sites in Florence. At night it was a bit noisy from the living room but died down between 10 and 11pm at night. The bedrooms are on the inside of the apartment so they are cool and quiet for sleeping, with the kitchen on the opposite side of the street. We shopped the Mercato Centrale market one street over and experienced the new hip top floor where there is a fancy food court with a cooking school, wine tasting school and many other surprises. We had a grilled steak we picked out by weight and cooked to our request. I felt like I had walked into something new in Seattle.