This is a great home base for staying in Florence! Francesca was lovely and responsive and so helpful. She spent time going over a map and her personal suggestions for best sights to see and where to eat. The bottle of wine she left for us was excellent! Francesca was always available and quick to respond on text/email. The apartment is clean and comfy (like the photos with all the necessities and amenities) but the neighborhood is the real winner! Amazing location--feel like your living with locals more than other tourists. Tons of great food and shops and must see sights at your doorstep. Apartment is on the 4th floor so expect a fair amount of stairs for hauling luggage up and down. Also the walls are thin so if there are guests in the apartment next door you will hear it. You will also hear the neighbors socializing in the courtyard off the kitchen. That said, everything quieted down by 11pm or so and we slept soundly. Recommend the apartment and would stay here again!