Ely met us in person and allowed us to check-in early (since there was no one staying prior to us) which was a blessing. She was beyond kind and more than welcoming as she walked us through the flat and described everything we'd need to know. She also provided us with local tips and recommendations.
The flat itself was very clean and provided ALL of the accommodations we required during our stay (being able to wash clothes is HUGE!).
Any time I had questions or comments, Ely was super quick to respond to my texts. Very efficient and professional.
We loved our stay in Florence and staying here only magnified our experience! Look no where else for a place in the city center - this is perfect and fulfills all needs. We highly recommend and will be staying here again when we return.