Naike is the sweetest person ever, she’s very helpful and responds quickly. She recommended us the most amazing restaurant in Florence and helped us figure out our airport pick up. The apartment is so beautiful and you feel a very authentic Italian vibe. If you are a light sleeper the train is pretty loud, which I found comforting being from a city, the kitchen has everything you need to make meals. You are within walking distance from everywhere in Florence 20-30 minutes from the city center.