Communication with Grazia before, during and after our stay was clear and helpful. Grazia welcomed us warmly in person. The flat is very characterful and well set up, with a modern kitchen and bathroom. We enjoyed staying in this residential area (Le Cure), just a few minutes' walk from where our son is living in Florence. The Co-op is nearby and assorted bus routes are only a few streets away. Grazia booked 2 taxis for us, which saved us a couple of tricky phone calls!! All in all, we would recommend this accommodation to other travellers.