The flat is as advertised. The host responses quickly to concerns. We had an issue with the water temperature and it was rectified within a short period of time. The flat is very nicely positioned to the train station (5 min walk) and to a selection of restaurants. It is easy walking distance to most of the attractions in Florence. Although the outside courtyard (balcony) is very small, it is private and was a welcomed outdoor space. The bed is more firm than soft. There are a few small things missing that if included would have enhanced the stay. As previously mentioned by another guest, the host does not supply a dish towel for drying dishes. There is a dishwasher but as there are only 2 coffee cups it is necessary to hand wash sometimes. Unlike some hosts who provide a few small items upon arrival, the cupboards were bare except for salt and pepper shakers and a few tea bags in a box. There are air conditioning units in the flat but they have not been equipped with batteries, therefore, the units are useless. Fortunately we had the required batteries with us. While there we found it necessary to keep the windows closed (they were open upon arrival) as we were inundated with mosquitos. They feasted on me during the nights making sleep problematic. Perhaps it was the time of the year and the close proximity to the river that contributed to the mosquito problem. If so, this could be easily mitigated by keeping the windows closed (all fully opened on arrival) and providing batteries so that the air conditioning could be utilized.