Polina was a perfect host. She met us and was very communicative even when we were a bit late. Her apartment is absolutely beautiful, and in a great location to explore Florence. Polina provided us with lots of great recommendations. We wished we could have stayed for longer! Comfortable bed, air conditioning, good water pressure, contemporary kitchen with everything you need. We came with our 10 month old baby and he slept great in his travel cot in the loft.