Luca and his team were great hosts! We had trouble getting wifi upon arrival to Florence so we could not let them know we were on our way to the apartment but someone (Nico) met us there within about 10 minutes, based on our previous commumications. Nico did a great job of orienting us with Florence, pointing out landmarks from the terrace, and providing recommendations. The hosts were quick to respond when the need arose and the apartment (Ghibellina Terrace) speaks for itself! A great experience!