I never got to meet Francesca - but did meet her sister who showed us the apartment. I only 'met' Francesca by email - but her replies were alway prompt and helpful. The flat was small but very well equipped and amazingly well situated. It felt like a privilege to stay there. And, considering how busy that part of town is, it was remarkably quiet - except for the bells of the Duomo in the morning! The air-conditioning was a real bonus.