We had a wonderful experience from the very beginning. Despite our flight being delayed, Alessandra was kind enough to pick us up from the airport. She was even sweet enough to leave some fruit and bread with us, which she had bought for herself, because she knew we were hungry after a day of travel--how sweet!
We were pleasantly surprised when the apartment was even better in person than in the pictures! It is a beautiful place--you really feel like you're staying in a suite at a very nice hotel: extremely clean, quite large, comfy bed, super-clean bathroom, nice shower and in a great location. The air conditioning made cooling down in the evenings a cinch. Alessandra made check-in and check out very simple and was quick to respond before and during our trip.
Of the three Airbnb's we used while in Europe, this was hands-down the best one.
I would absolutely come back, and I highly recommend anyone stay here.

Alessandra, thank you so much for a wonderful experience in Florence! We will be back, if you'll have us! :)