I did not get to meet Ilaria in person during my stay, but she was very communicative and accommodating through the app! She was very attentive to any questions I had about the place, and checked in on how I was doing regularly. The space is cozy and cute, and has excellent air conditioning (a lifesaver in the summer heat!); there was also a selection of complimentary coffee and snacks/breakfast treats provided for the room as well. The location is excellent - about a 7 minute walk from Santa Maria Novella train station, and only a few minutes further from nearby tourist sites/landmarks. All in all, an excellent experience all around; I would definitely recommend Ilaria's place and would return for a visit myself if I could!