This property is AMAZING. Though it is five flights up, it is so worth the effort. Leonardo and Simone happily carried our bags up and down for us, so that just left the good cardio part for us. They were easy to contact if we needed anything, which we didn't because everything was provided. The apartment itself is spacious, gorgeous, stylish and clean. It has everything you could ask for - good showers, good beds, good linens, large screen TV, internet, delicious snacks, a great kitchen and an assortment of ways to make coffee in the morning. I can't say enough about how nice it was to stay there. The location is right in the heart of the bustling old part of Firenze, an easy walk to the train station and sights. If given the chance, I would certainly stay here again. I didn't want to leave.