Bred was very friendly. The apartment has a great location - right in downtown Florence about 5 minutes from the Accademia and 10-15 minutes from the Uffizi. I was very pleased with the accommodations. I do want to let people know that the bathroom is not attached to the room itself and that you may hear noise from the outside from people setting up the outdoor market. Oh yes, he also has a washer, but he does not have a dryer.