First the positives: excellent location! Honestly the location cannot be beat. The apartment was super clean and had all the basic amenities. The kitchen was especially well equipped. The host was quick to respond and easy to communicate with. The check in and out process was smooth and efficient.
Now for the issues :
Maybe it was just our bad luck as this apartment comes highly recommended but there were issues with the hot water and heating system in the apartment. The host made good faith attempts to rectify the issues and sent numerous colleagues and technicians to resolve the same. However it also resulted in our group unable to take hot showers in the morning before our day out touring the city on 2 out of the 4 days. I guess another negative was a foul smell emitting from the apartment complex which the host is obviously not in control off but it was pretty off putting. While we realize that sometimes problems happen and can take longer than expected to resolve, we hoped the host would have made more of an effort to make us whole for the major inconvenience caused, even an in person apology would have been a good start. Anyways, we hope the same is resolved now and the guests can enjoy and otherwise spotless and well located apartment.