We were greeted by Elena. Check in was wonderful. Elena took the time to explain the home and neighborhoods amenities. The home is beautiful. Just as pictured. After sightseeing in Florence during the day, it was so nice to come home to such a comfortable place. Every detail was perfect. The hosts were so responsive anytime I had a question, it was answered right away. they even helped us arrange transportation to the train station. If I ever get the chance to return to Florence, I would definitely stay at Silvia's place again.