Antonella was nothing but helpful from the day of the check-in, til the day I checked out, she did what she had to do to get me checked-in and I really appreciate that. Her apartment is nice and cozy and away from the loud noisy busy heart of florence but very walked-able it was like 15-20 min to the Duomo. But theres also bus lines right there (which she provided free tickets for!) and about 3 blocks away theres a train station that can get you to the bigger SMN station. The apartment itself made me feel like a real local. The apartment had way more than enough room for me, my girl and the 5yr old bambina. The hot water heater works great for the showers, there is plenty room for your luggage, complimentary juices/coffee/tea in the room was thoughtful. The area feels really safe, there is a keyed gate to get into the apartment area, there is 1 flight of stairs thats about 20steps to the front door. The host went also went out of her way to help arrange a very early taxi ride on the morning of our checkout so that we can catch out early train out of town, she got it sorted out for us late the night before and it all worked out. I really like this apartment and will recommend it to anyone who wants to feel like a real local in an italian city!