This place combines the charm of a real Florence apartment with the service of a nice hotel. Jacqueline greeted us at the apartment, gave us tons of good tips, and encouraged us to reach out for help with reservations, transportation, etc. She was easy to reach and was there if we needed anything. The terrace is so nice that it was hard to leave at times! The stairs to reach the apartment were a bit daunting, and made us think twice about popping out for a quick coffee in the morning for fear of the long climb back up, but we appreciated the exercise after long days of eating and drinking. Would definitely stay again.