We were so fortunate to have found this great apartment in Florence. From the very start, Michele was there to greet us and show us around. He so very kindly had bottles of water refrigerated and a canister of nice cookies and crackers. There were pamphlets available for tours, maps and great suggestions for places to dine. The apartment was clean, beautifully decorated and the bedding was comfortable with very nice linens. Michele gave us directions to find and use the tram which made getting around much easier. I would highly recommend this place to friends and family.