The apartment itself and location was very nice. The hosts however, were not very accommodating. We had to wait 30 minutes to enter the apartment. If you have big luggage, be prepared to carry it up stairs. The fans were broken and not replaced. The wifi was broken and not replaced. When I reached out about this, I received no reply. We received very few accommodations- a 1/2 roll of toilet paper and one towel per person. When we asked for specific mailing recommendations, they replied with broadly with "fedex.com." There was no face to face interaction except with the maintenance person once, and few reponses. There was no concern about our travel. We had to ask the bar next door to call us a taxi. Unless you are a Florence veteran, I do not recommend staying here. The worst part however is that they demand $50 upfront for a "cleaning fee." I do not see what this is for as the accommodations were so little. I'm sure the hosts have good intentions, but they act like a business instead of an Air BnB. This would be fine if their accommodations were business standard. I do not believe the $50 was fair and would like a reimbursement.