Leonardo was punctual with check-in and kept in communication with us before we arrived. He was waiting by the door for us and even brought out bag upstairs as there is no elevator. Very attentive and kind. He provided complementary coffee and had a bottle of wine waiting for us to enjoy. He also equipped the refrigerator with extra water and snacks for market prices available for his guests. The room was clean as well as the kitchen and beautiful bathroom. He also provided towels, shampoo and body wash. Upon request he brought us an iron for our clothes the very next morning. He also showed us places to go and how to get there. All in all we will be staying again. He has been more helpful, attentive and kind than most hotels we have stayed at while traveling in Europe and the U.S. Awesome!