Filippo was great. He was responsive and very very helpful. He was prompt in his replies and helped with restaurant reservations, taxi booking - even helped with our luggages! He was also very kind to help when my son and father were stuck in the building lift. The fire brigade came and everything was solved. There was a hiccup at check-in, but he did his best to help make sure we had a comfortable stay. The apartment itself is beautiful and we were treated to views of the dome daily. We had 6 people (including 2 kids) stay in the apartment and we were all very comfortable. The location is near enough to the train station and walkable to everywhere else including the market. The restaurant right below the apartment is also really great for florentine steak! Highly recommend this place.