Clara was very helpful when we arrived; she spent about 20 minutes giving us suggestions, and guiding us through the city with a map. We did expect the apartment to be a little closer to the centre of Florence as the title suggests, but it wasn't far away. The apartment is clean, well furnished and comfortable. I was a little surprised we did't have access to an iron or hairdryer, but it wasn't a big issue. The breakfast is a nice touch!