I wish I could give 0 stars for communication and cleanliness.. This is not my first time in Florence, not my first time using airbnb, before booking this room I asked the host if it would be possible to check-in at 10 AM as my wife and I were travelling for more than 12 hours, she confirmed this is possible and we booked accordingly, this was the ONLY reason to book this room as there were much better airbnb and/or Hotel options!
The night before my travel she remembered to tell me that "check-in" would be at 11 AM rather than 10, when I arrived to Florence there was no instructions to check-in as this is a hotel which is not a hotel, no reception, no people to get your luggage.. Apparently cleaning people come at 2 pm and she didn't do ANYTHING to help expedite my check-in even though she previously confirmed!!.. She only "allowed" us with a very bad attitude and after begging her, to leave the luggage in the room at 11 am, we then had to go to the streets for another 4 hours even though we were extremely tired from a looooong trip and an overnight flight.
Eventually we got the room exactly at 3 pm which is as per airbnb rules... She's "abiding" by the rules.
Now the worst part is the dirty bed sheets and pillows which gave my wife a very bad rash and ruined Florence for us, all could've been easily averted if I did a better due diligence or if I had read an informative comment