Elena is a perfect host. She was prompt, kind and patient. We had problems with our key and we had to call her late at night, she responded to us right away. The area is close to everything, 1 min to Basilica di San Croce, 7-10 to Uffizi and 15 min to Duomo. And the loft! Oh my what a dream! I peek my head out to greet it in the morning and say my goodnight before I lay on its comfortable bed. Highly recommend!