Cristina was very helpful before we arrived and helped us with suggestions on things to do in Florence. She helped us with clear instructions to reach her home. Although she was held up elsewhere the day we checked in, Cristina ensured that we had all the assistance we required. Her friends took us around the house and explained details of do's and don'ts. The apartment is located at a great place, very close to almost everything. You definitely don't need to use transportation when you live in such a well located home. Yes, the home is a little old, creaky with uneven flooring but still has an old charm. When the heating system was not functioning, we reached out to Cristina and she responded immediately and helped us sort out the issue.