Naim was a great host who communicated very clearly with us and was very responsive to all our questions and needs. The apartment is small but comfortable and clean in a super central location,(right beside the Duomo) perfect for exploring Florence! Only small downside was it was slightly nosiey on the street below on the weekend nights but I guess that is to be expected when staying so central. Overall this is a great place to stay, I would recommend it to anyone and would go back again.