We would rate our hostess Erica as a 10; she was waiting at the entrance for us upon arrival and was quick to respond to any question. The location was outstanding, yet very quiet at night for sleeping. We were within 10 minutes of walking to nearly all major sites in Firenze. The apartment itself was spacious, kitchen had everything we needed to make easy meals, and the en-suite bathroom was updated, bright & had a washing machine (although currently the shower in that bathroom was out-of-order, yet there was a second smaller bathroom with a shower available). The best part of the apartment, besides the elevator, was the roof-top deck, which we enjoyed morning, afternoon & evening. Plus we even used it to dry our clothes on the provided drying rack. If they updated the uncomfortable mattress in the main bedroom, this would have been an A+ rating. [Tip: bring insect repellent for mosquitoes in Firenze.]