I stayed here for a week. 4 days with friends, and another 4 with my son and daughter-in-law. Communication was great before and during our stay. The half bottle of Chianti was a nice touch. A friend of the hostess met us, gave us a tour of the place and directions to the nearby supermarket and garbage and recommendations for restaurants.
Just a few issues with the noise from the bar restaurant across the street and neighbours who sounded like they were moving furniture around after midnight.
It turned quite chilly, and we had to wait for Ludovica to come and turn on the heat for us - and a burned out lightbulb which might have been looked after before our arrival never got looked after.
Other than that, it was a great stay in a city which takes a bit of acclimatizing due to the number of tourists. But the streets are nice early in the morning or early evening. The taxi Ludovica arranged to take us to the train station arrived right on time too. Thank you!!!