Sandro and Susanna were very prompt on providing information, making a reservation, and follow-up conversations up til arrival. We met Sandro at the door, and he explained all the details of the apartment, where to contact him, and also provided a cell phone. The apartment has all the comforts of home, even providing a scale to weigh ourselves (did we really need that with all the delicious food and desserts that Florence offers.) At departure, we were met by Susanna who even took time to call us a taxi. HIGHLY RECOMMENDED!