firstly, no one came to meet us at check in which we assumed they would. this wasn’t really an issue as check in ran smoothly, however it would’ve been nice to know beforehand.
the apartment is up 3 flights of stairs so bare that in mind when travelling with suitcases etc.
the cleaning fee is rather pricey despite the place not being spotless when we arrived, the kitchen has basic tools other than proper bowls and the fridge and freezer works well for storing water and milk etc.
the aircon doesn’t reach up to the top bed up the stairs so during the 40 degree heat it was too hot for us to sleep up there and we had to use the sofa bed which was extremely uncomfortable especially since i am disabled.
the shower is VERY small so it’s difficult to bend down or wash yourself properly, the water pressure is also pretty low. the drainage system and the piping in the bathroom has a gross smell so we had to leave the bathroom windows open most nights.
overall, the location is brilliant and close to major touristy spots, lots of great cafes and restaurants. the apartment is near the train stations and we were able to travel to milan, pisa and venice during our weeks stay. communication was okay and we enjoyed our time in florence!