Glad we found this gem of a place to stay! We did have a rocky start with an issue out of their control but they handled the situation professionally, efficiently and went above and beyond to fix it. Fnan always answered any questions we had in a timely manner and was always courteous and super friendly! The home was exactly as described in the listing, having a washer and dryer was absolutely wonderful. Their home was super clean, the beds were comfortable, plenty of space, internet was fast and never had connection issues. Water pressure and temperature were always good in the shower. The location was fantastic, very walkable to many of the sites to the city as well as the train station. Two convenient breakfast places just a few steps away that had delicious breakfast sandwiches. There’s also a mini supermarket that’s a max 2 minute walk. I would 100% stay here again and recommend it to anyone going to Florence.