The apartment is beautiful and is located in perfect location in downtown Florence. Everything is very nearby and very easily accessible. Natali was in touch throughout the process and was very helpful. The unit is located on 3rd floor and she was kind enough to help us move the luggage as well. She even called for taxi so that we had no trouble getting out of Florence as well. She had maps to various spots in Florence in the apartment. She is very friendly and was very quick to respond to any queries we had. The apartment is decorated very well and is very big. I would rate this as 5 star place. We had a great time in Florence and would highly recommend Natali's place to everyone.