Anna was very helpful in providing information about Florence before our departure. Upon our arrival she met us at the train station and escorted us to the apartment. She spent considerable time with us providing recommendations for sight seeing and for places to dine. The apartment was near the train station just as expected, but was high enough in the building that any train or street noise was cancelled out. Upon our departure, she met us at the apartment and escorted us to the taxi stand at the train station and told the taxi driver exactly the instructions to get us to our next destination. Ceiling fans in the bedrooms provided a good environment for sleeping. While we had two couples, the apartment would have slept six, with the third bedroom having two twins. We were very well cared for by our host who speaks English very well since she was born in Chicago.