Absolutely the most wonderful place we stayed during our 12-day trip to Italy! Luisa met us upon arrival and spent time sharing with us helpful information about Florence. She made great suggestions to our group of six about places that were 'not to miss' as well as local restaurants/bars, shopping and groceries. The location was ideal - just a short walk (about 15 minutes) to all the major tourist sites, as well as the train station, but out of the crowded tourist district. The house was very spacious for our three couples and we loved having happy hour on the full balcony that overlooked the residential area. Luisa was very responsive when we had trouble connecting to the internet and had the issue promptly resolved. The apartment was on the top floor but had elevator access - very nice after a long day of sightseeing and especially when transporting our luggage! We highly recommend this apartment if you want to experience true Italian hospitality in a luxury environment.