Paolo was great. Offered a map and notated the sights, as well as convenient markets and favorite restaurants. The pillows were very comfortable. The shower was typical of a small Italian shower, which wasn’t an issue for me but could be for some. As stated in the listing, there is no elevator and several stairs to climb. The airline lost my luggage unfortunately but the bright side was that I didn’t have to carry it up all the steps! The location was fantastic and certainly makes up for any stair climbing! A quick walk to all the top sights to see. The coffee shop on the ground level was very tasty. The streets are charming. I’d certainly recommend this stay!