We’ve stayed in the apartment for 4 days, sharing it with another couple and it was our first Airbnb Plus experience. We have all been staying at Superhosts before, so we are experienced guests and had our expectations quite high.
Pros of the apartment:
-Amazing location. Very central: anywhere you go is full of points of interest, restaurants, museums. Anywhere in the city is within 15-20 min walk.
- Very nice area. The area is perfect if you want to do sightseeing, walk around the city and even have a bite (1-min walk away there is a great trattoria Enzo & Piero)
- The apartment is stylish, has a cute ptio downstairs and the communal garden is amazing in mid-May (full of roses, jasmine and orange trees)
-There is also a garage, which makes arrival by car super-convenient.
Cons of the apartment:
-First of all, the apartment is much smaller then seems on pictures
-Then,very important to know, that there is no door on one of the bedrooms, so a couple that stayed downstairs could hear everything that was going on in the communal area
- Furthermore, the shower door was missing in the 1st bathroom which made the water splash all over the bathroom floor and required a lot of wiping (cleaning) and no tools were provided for that.
-Also once we arrived, we asked for extra hand soap for the kitchen sink and were told to use the liquid for dishes instead. The soap in the first bathroom was missing as well
- When we started travelling again after COVID happened, we have always been provided with basic protection amenties: like antibacterial gel and new sanitary utensils for the kitchen (sponge, etc). Here we had to use dirty pre-used sponge and cloth.
-Overall communication with the hosts seemed forced and I as a guest had a feeling that the hosts would say anything to avoid going an extra mile to help.
It could be a 4/5 for a normal airbnb but for an Airbnb plus we expected better (especially after staying at a superb apartment in Como that is not Airbnb Plus)