Paola was incredibly welcoming and her apartment was the perfect base for exploring Florence. The location is truly ideal and the space was very clean. There was wine and water in the apartment for us and Paola even gave us a whistle stop tour of the area as soon as we arrived! There was some uncertainty about check out which resulted in a cleaner arriving while I was in the shower... Not entirely anyone's fault and not too big an issue- but maybe something to make clearer at the beginning of the stay etc. However, that confusion did not taint our time in Florence, and Paola was a lovely host who we emailed for recommendations and followed her suggestions throughout the trip!