Had an excellent stay in this flat. It is a short walk from the train station which was very convenient for us. It is in a nice building with a lift to the 4th floor so you must climb 1 flight of stairs to get to the flat. The flat is a good size with a proper bedroom and comfy bed including excellent memory foam pillows. Our favourite thing about the place was that although you are very central to Florence it is dead quiet. Nothing will disturb your sleep. Of course there is also the small terrace, which is really just an open skylight, that you can go out giving you great views across all of Florence. Wow, what a treat that is. It is very small, just enough room for 2 people, but there are a couple of chairs and a place to rest your drink so it is really great. One downside is that we were there in July so we couldn't really use it during the day as the sun was too strong but once the sun set it was fantastic. I'm sure it would be fine outside of mid summer. Giovanni has equipped the flat with all the basics including salt, pepper, cooking oil, bottled water and some chilled wine. Love that! Check in was smooth and we were shown around by his cleaning lady who was very helpful. Didn't have much need to communicate with Giovanni outside of arranging check in so can't comment on that but I guess that's a good sign was we had no problems with the stay. Definitely recommended.