The pictures of this apartment are beautiful and they make you want to be there. The reality is that the place is filthy. The walls look like street walls they are so dirty. The couches look like they have urine all over. The chairs have food and other type of stains on them. The whole apartment smells like sewer. The beds were nicely made but had pubic hair all over the clean sheets. The bathrooms were dirty. We reported these to the owner and the offered to send someone to paint the apartment the next day or so but we didn’t go all the way to Florence to have painters for days in our house. They knew how bad the place was; they should have painted it before we arrived. They sent two men to clean the bathrooms and only certain areas of the floors; those guys were really nice but they went to the bedrooms and just shook the hair off the beds. I asked f or new sheets and they said that they didn’t have any. I didn’t want to sleep on any of those beds that had pubic hair all over. We left as soon as we found other accommodations and the owner refuses to give us any of the $4000.00 back as a refund. I called her when we got to the apartment and she guided us as to how to get in. Never even once did she mention that the apartment wasn’t clean. When I first complained she told me that I was wrong complaining because that was a five stars apartment. I told her that the pictures are deceiving because that place is trashed. Now she’s saying that I checked in too early. Even though she let me in and could have told me that the place was clean. However, the cleaning people didn’t even try to clean the couches, the chairs and the walls nor to fix the smell of sewer. Their version of cleaning was the bathrooms and some parts of the floors only. I wish I could attach pictures of what the place really looks like. Unfortunately though I can’t take a picture of the smell of sewer.