On arrival at the property we felt very welcomed. We were given a booklet showing things to see and do and were to go for dinner etc. The flat was fantastic and had almost everything we needed and was in a fantastic location. The only problem we had which was a big problem for us was no air con. The listing showed it had air con and since we were in Florence in the middle of summer this was a must for us. When we realised there was no air con we questioned the host about it and were originally told agin by the host there was air con. When we questioned it further she realised she had mixed us up with another apartment and advised there was no air con in our flat. It was 40 degrees Celsius and the flat was unbearable to be in. We showed her the listing advertising air con in the flat and the host moved us to a new flat straight away that had air con. She also changed the listingin air BnB. If you are travelling outside the summer or if the heat doesn't bother you this is a fantastic flat! We appreciated the fact the host moved us as soon as she could. The second flat we were in wasn't in our desired location but was extreme co feta Le and well equipt. I would recommend staying in this host accomodation. Even though we there was a mix up she did everything she could to resolve it quickly!!!