This was the 8th airbnb I've stayed in and it was the worst experience so far. First of all let me say that we chose it because it had air conditioning, was in a central location, and had laundry. The location was indeed very central, adjacent to the market and only a few minutes from major sites. However, Enrico did not show us how to use the AC when we arrived, and as a result we did not have AC at all for more than half of our stay because the remote wasn't working. We called the first day and asked him to come fix it, but he could not come until the next night (the night before we left). Also, we couldn't find the laundry anywhere because he had not shown it to us when we arrived, and could not come until the night before we left to show it to us (which was useless because our clothes could not dry overnight). The place and the expectations were set precisely in the description he has online - this was not a hotel. It was very stressful dealing with this airbnb because of that. He was not flexible at all with the move in time, as mentioned in his description, so we paid extra to store our bags at the train station when we arrived. He also did not give us two sets of keys which we had hoped for - making everything more complicated. I have asked for two sets of keys at other airbnbs and have never had an issue getting them. Otherwise, the space was good. The beds were comfortable and the hot water was good (had we not been sweating without AC we would have used it). The ceiling was low for the upstairs beds. There was a cigarette and ashes in the ashtray in the living room and the apartment was on the top floor with a lot of steps leading to it. Knowing what I know now about Florence, a central location is not worth paying for because everything is so close together. I would not recommend this airbnb. It was not a great experience at all.