The apartment was in a great location and the air conditioner worked really well. Federico was very responsive and I never had to wait long for a response. We did need to wait about 15 minutes for someone to bring the keys as they were very busy. There were also some coffee cups that were dirty and we needed to wash before we could use. Just a tip to future travelers, when it rains in Florence, the water will not work. This isn't just his apartment, but all of Florence so this is not a bad reflection on the apartment. It came back on quickly after the storm. I would stay here again!