Barbara was so kind and wonderful! We arrived late at night but she was very accommodating and met us at the apartment with no problems. The apartment was exactly as advertised, very clean and she left us snacks, tea, bottles of water, and other thoughtful touches around the apartment. There was a washing machine with detergent so we were able to wash our clothes, and the air conditioning was so wonderful to have in the July heat. Highly recommend, and will definitely stay here again if I return to Florence!