We very much enjoyed our time in Florence. The apartment is in a great location; central and easy to get to all the sights, but also lovely and quiet at night. The kitchen, shared between two rooms, has everything you need and was handy too. The rooms are spacious and clean, with a huge shower and comfortable bed. It’s good value for money in Florence where accommodation is generally expensive.
Unfortunately though, communication by the hosts was a bit of a problem. I contacted them the day before we arrived to arrange check in, and received a response late that night saying that they’d send instructions the following morning. They didn’t though, and we ended up on the street with our luggage after check in time with me trying to call and text the hosts several times, but with no response. Natascha eventually did reply, told me to be patient and said that she’d been ‘incasinata’ (in a mess or having problems), apologised and sent through the instructions so we were able to get in in the end, but it was a bit frustrating nonetheless.