Monica was extremely helpful and available both before we arrived and after we had settled in the flat - we thought we had a problem with the front door lock and Monica offered to visit to sort it out; luckily we found the knack of locking / unlocking the door without Monica's help.
The flat was very relaxing, beautifully placed for the city centre, and also very quiet. The high ceilings and window positions (allowing a through breeze) helped to cool the flat.
We found many interesting bars and restaurants in the immediate area - elsewhere, for us, nothing was too far to walk, including the Boboli Gardens, Palazzo Pitti, both only minutes away.