Giulio was great to communicate with, prompt, courteous and professional. The flat is in a perfect location to enjoy Florence, modern design, beautiful view of Duomo from terrace. Wifi was working fine during our stay (a previous review from Nov 2016 mentioned issues but I think they have been sorted out). Kitchenette is tight, but simple meals can be prepared. There is a large lobby area and large hallways. You can often smell smoke in the lobby area as you walk through but not in the hallway closer to flat or in the flat itself. During our stay, there was some construction/renovation noise in the building from another flat but only during daytime hours. It was otherwise quiet. Eleanora who met us upon check in and with orientation was very pleasant, warm and helpful. Would highly recommend Giulio's place.