The apartment is in a great location in the old town of Florence and is very nicely decorated. The apartment is on the 4th floor and can only be reached via very narrow, stiff steps. There are also many steps in the apartment. The terrace is sure to be great for spring, summer and autumn. Unfortunately there is no sun in winter. The kitchen is well suited for small dishes. If you want to cook properly, there is a lack of some (better pan, dishcloth, tea towel, etc.)
The apartment is looked after by a professional concierge service. You get quick answers. Unfortunately, the first message is a page-by-page indication of what to do. And what are the fees if you check in after 7 p.m. We even got that several times. The specific question of how to get to the apartment if you have a car was always relegated to the very expensive parking garage in the street. That e.g. We had to find out for ourselves a possibility to park directly on the motorway for little money and to take the T1 tram directly to the city. We received a nice welcome, got a city map and were shown the most important sights on the city map. The restaurant tips were unfortunately expensive and always associated with the reference to the concierge service. (You should hand in the business card. Probably because of the commission)
Important information, e.g. where you dispose of your garbage, but you didn't get it.
Monika from the concierge service was really nice and tried, but Airbnb lives from the private landlords who have furnished and lived in their own apartment. And who know the surroundings of the apartment well. That is the heart of Airbnb. If you want a nice apartment in a good location with simple service, this is the place for you. If you want an apartment from a local who is also used privately and where you can get the information and tips that only the residents of the district know, you should look for something else.