Samuel and Paolo were very easy to work with and it was a pleasure to meet both of them. The apartment was clean and cared for. We loved the washer!! The location is PERFECT for visiting the key attractions and has WONDERFUL restaurants right there. Everything is literally outside the door! It was VERY quiet with air conditioned bedrooms, comfortable beds, good wifi, and a full kitchen if needed. The twin beds are on two different levels and there are a few steps up to and throughout the apartment. They even held our bags the day we left. We thank Samuel and Pablo for helping to make our visit to Florence special.