I seriously can't say enough good things about Francesca or her place. I travelled here in the heat of July, and this place was a sweet, cool, clean oasis from the heat and crowds of that beautiful city! Francesca went above and beyond for us, even ordering us a taxi for our trip to the airport! There is this wonderful competition of restaurant and cafe recommendations near to the flat, and little synopsis' of lesser known spots in Florence if you want to go a bit "off the beaten track". These tips were god sends, because tourist info kept giving each vistor the same places to visit, and as lines are hard on young kids (I was travelling with my daughter) these alternatives were a fun change! The place was impeccably clean, the bathroom and kitchen were new and sparkling, and the whole place was flooded with light. A huge plus was that the flat is at the back side of the building so was super quiet, so we didn't get awoken by scooter engines, and we also had a nice spot to hang the laundry as the courtyard below has a sweet garden :) I HIGHLY recommend this place to stay. Snap it up if it's free!!!