A group of friends and I booked a couple nights at Alessandra’s to explore Firenze. Alessandra was extremely thoughtful, easy to reach, and communicated check-in instructions in a very understandable manner. She went above and beyond and helped us call a taxi at the end of our stay to take us to the train station, which we greatly appreciated, as we were exhausted. The listing itself is well air conditioned, well furnished and stocked, felt homey, and was exactly as advertised. The only downside was the first flight of stairs that you have to climb to reach the apartment, as it is a very steep set of stairs, but otherwise we absolutely enjoyed our stay and would come back again!