My wife and I had a great stay at Carlo’s apartment. Responses from Carlo were always prompt.Carlo met us for checkin, helped us with our luggage and provided a great overview of the must visit places around Florence. The complimentary bottle of chianti was a great gesture as well. The look and feel of the apartment is really nice and all amenities ( smart tv with prime, good quality toileteries, maps, guidebook, utensils, coffee maker etc. ) that we could possibly need during our stay was available. Carlo came to see us off at checkout as well again helping us with the luggage and making sure we had the requisite information for reaching the station. Overall great experience meeting Carlo and staying at his apartment. You can clearly see why the apartment is a bnb plus!