We loved the central location of this property and the impressive view of the Duomo. Unfortunately, the management team was quite unprofessional. We had pre-arranged a 2:30-3pm (latest) check-in time and when we rang the intercom at 2:30pm we were let in by a man who we later found out was the cleaner, who spoke no English and was still working on the room. He continued cleaning the property for another 15 minutes whilst we sat awkwardly in silence, and then left without a word, leaving us somewhat confused as to who he was and whether that had been our check-in or not. The check-in agent then finally arrived just before 3pm to do the check-in and collect the city tax payment. All of this seems like a minor issue but if we had known she wasn't going to turn up until 3pm we wouldn't have rushed through the city with suitcases to make the 2.30pm check-in time. The next day we came back to the property after a day of sightseeing to get changed for dinner and to have a quiet drink on the balcony. There was then a knock on the door and it was the same check-in agent who wanted to come into the property to borrow a mop. Bemused, we let her in. This was quite an intrusion and we found it very unprofessional. After coming home from dinner that evening we went to bed and were awoken at 3am by someone pounding on the door of the apartment. By the time we had woken up properly, turned the light on and gone to the door, the mystery person had gone. Either way, it left us shaken and took us a while to get back off to sleep.
Apart from these issues, which are no fault of Katia's, there were a few minor problems with the property:
- No kettle so had to boil water for a coffee using a big saucepan on the electric hob
- No draining board so difficult to do the washing up
- Only one tea towel, which was found stuffed in a drawer damp
- The chairs shown in the picture of the balcony were not the chairs we had - ours were hard black stools
Overall, I would recommend this property to anyone seeking a central location and a sunny balcony with a great view. It was only let down by the management company.