We greatly enjoyed our stay. Carlotta was very welcoming and easy to get ahold of. The apartment was very clean and we slept wonderfully due to the very quiet area of town. In addition, we found the bed to be very comfortable. Although located on a steep hill, the neighborhood in which the apartment is located is near restaurants, shops, etc. and very accessible to all the sites in Florence on both sides of the river. We especially enjoyed the proximity to the Bardini and Boboli Gardens. Overall a very nice apartment and location.