Chiara is a lovely, helpful and caring host who made us feel very welcome and gave us some great tips and help. We had a fantastic stay in the San Niccolo area which is a quick walk to all the museums but away from the hustle and bustle of the city centre. The unit is quiet, comfortable and exactly as cute and clean as it looks in the pictures. Make sure you go to the local trattoria (Cent'Ori) for a delicious meal and walk up the hill to Villa Bardini. I would definitely stay here again if I am lucky enough to come back to Firenze.