Michele was very gracious and accommodating. Our train arrived earlier than the scheduled checkout and he made arrangements to allow us to check in early with no additional charge. He also provided a detailed list (map included!) of his recommendations in the area for restaurants, enotecas and markets. Would have loved soap in the shower to be provided but no big deal. Bed isn't the most comfortable but we were so exhausted from exploring Florence we didn't even notice. Great location just minutes walk from the duomo and from the bus stop.