First the positives: the apartment is exactly as described. It was really good to have a washer/dryer and kitchen in the apt. The bed was really comfortable and spacious. Having separate heaters for upstairs and downstairs was a big bonus. The apartment was also really cute and designed well. We loved how quaint it was.
For the negative: we arrived in Florence a little early (around 1:15PM) with the understanding that we would be able to drop off our bags until the apartment was ready. We got to their office, found wifi and logged in only to find a message they sent at 12:30, while we were on our way there, that "we should remember" that the office closes from 1 to 3 PM. Not once were we informed of that, nor did it say that anywhere on any of their sites. Needless to say it was incredibly frustrating. We had to drag our luggage along with us over cobblestone streets until we were able to check in. The other issue we had was with the bathroom fan. The noise it made was horrific. If I was in the bathroom, with the door closed, my partner heard the noise all the way in the bedroom. We had to use the bathroom and shower in the dark because the noise was that bad (for all 3 nights). Even more frustrating was that they tried to play it off like the noise is normal. Never have we heard a fan make a noise like that. It made for an unpleasant stay.