This flat was perfect for our family of six. Centrally located, with a lift, the flat is nicely decorated, the kitchen is fully equipped, and Serena was there on time to meet us & show us everything. We really enjoyed our stay and would highly recommend this flat to anyone travelling with kids to Florence. We were able to walk everywhere, and easily found a nearby supermarket for groceries. There is a coffee shop on the corner where you can also buy breakfast & coffee. The only downside was that it did get a bit loud at night as the bedroom windows face the road - but to be honest the noise didn't really bother any of us, and I would happily stay in the flat again. Serena is super responsive - I had a question during our stay and she answered it immediately.