We enjoyed our time in Florence. However getting into the airbnb was a hassle. All trains were running behind which caused check in to be behind as well. Communication was alright between us and Stefania. We were told to arrive at a certain time after already being behind and got to the airbnb at the time we were told and had to wait an extra hour for someone to come let us in. This I’m sure was not a normal circumstance, just disappointing. Other than that, Stefania was very apologetic towards the situation and we enjoyed the rest of our stay.