Guilio wasn't there but we were met and assisted by 'Luca' who is one of his associates. Luca met us and even called the parking garage who sent a representative to pick up our car and take it to the Garage for us. The view from the terrace was absolutely breathtaking--it was more stunning than the pictures reveal. The location to the Duomo and Baptistry were excellent--a short one minute walk and we were there! An exceptional location and central for access to all of Florence! The bathroom and kitchen are small but were perfect for our stay. We intend to visit here again sometime soon--a great stay!