Liza is great to work with. She was very responsive & took our inability to get the locks open all in stride (counterclockwise, people, counterclockwise!!). The apartment is spacious & clean. I'm not sure if there were pots & pans, but otherwise we had what we needed. The bedding was sumptuous, even though the bed was a bit firmer than we are used to. Extra towels would've been a nice touch. Shower gel was provided.
It's quite a contrast going from the entrance in an obviously very old building that needs paint, opening the narrow door & finding yourself in a modern sophisticated apartment.
Most things were within 15 minutes of walking, but we did use a taxi four times... To go up to Michelangelo Piazzale up on the hill (so worth it for the view), over to the Pitti Palace, from there to the apt, & then to the train station in the morning to save our legs for Venice.
Highly recommended!