We arrived in Florence and were greeted by Antonio who showed us around the apartment and even left us a bottle of wine on arrival. We were in the middle of a heatwave so wanted to put the air conditioning on, however we were quick to realise that Antonio had confiscated the remote. After a quick back and forth he left it at our door for us to use (as advertised). The following day/ our only full day in Florence, we quickly realised that our toilet and shower were blocked and started to flood the bathroom with waste water. Antonio quickly came to help and advised it would be sorted asap. He allowed us to use his apartment to shower and use the loo and we went about our day knowing the problem with the bathroom was a drainage issue and could be sorted externally. By chance we arrived back at our apartment to 5 men draining our bathroom and our all our possessions moved. We were so shocked we just sat outside waiting for the issue to be resolved. Antonio was so apologetic and assured us on numerous occasions a refund would be issued for the inconvenience. We missed a large portion of our only day in Florence but we understood this was out of his control. After we left we quickly came to realise that Antonio would then try and blame myself and my partner for the drainage issue. We received an attempted claim of £250 for us to pay for the work to be done and received some emails from him and his colleague regarding how it was our fault. If you are looking to stay in beautiful wonderful Florence, do not stay at this Air Bnb.