Wonderful apartment in the heart of Florence. Really close to everything. Donna was super responsive and we really enjoyed staying there. Word of caution for the travelers with some mobility challenges: the apartment is located at the top of a 4 story building with no elevators. There are a total of at least 63 steep steps that you have to climb/descend every time you go in/out. Lugging up the luggages wasn’t an easy feat, but doable