We were welcomed by our host with a big smile straight from the door. We were also able to leave our luggage in the apartment before the check in time. The room was absolutely spotless and incredibly spacious. The room, hallway and the kitchen are easy to navigate as there are instructions laid out everywhere. In the room you will also find a booklet with all kind of recommendations in several languages. My partner and myself have zero complaints, it's a great B&B. When we come to Florence next we won't think twice where to stay.