The host was great. He met us on time at the apartment and guided us through every detail we should know to make our stay better from how to open the doors to the amenities in the apartment. In the apartment we had everything we needed and more. It was clean, had fresh towels, AC, was clean and felt great. It was true to the pictures and we loved the furniture. The bed was also very comfy. He also took the time to give us recommendations for food and shopping. We went to most of the places recommended and we can say we never ate a bad meal in Firenze. It was just amazing. Couldnt have imagined staying anywhere else.