Very unpleasant experience on New Years Eve.
We rented this place because, in town, it was one of the last properties with a kitchen. That evening, the oven did not work, the gas stove worked but there was no lighter (and there was no microwave). (No bottle opener either). So a dysfunctional kitchen in an apartment at € 270 per night chosen on this criterion! The young neighbors had decided to set up a nightclub nearby. The ground was litteraly shaking! The TV was not working either.
Fortunately Annalaura made herself available despite her job in the downstairs bar and carried a lighter (we were able to cook then), a bottle opener and set the TV which all evening will remain stuck on one channel! But no WiFi because as only one outlet worked, you had to choose between the wifi box and the TV. Bath without plug... and therefore impossible to bathe (as is often the case in Florence). Last thing : entrance door of the building VERY difficult to open.
The mattress is basic and worn out but anyway we couldn't sleep due to the 2 bars downstairs where the music was very loud. Bring earplugs because you also have a permanent "washing machine" kind of sound due to hot water tank on the balcony.
Having said that, the apartment was clean and had a splendid view of the city (from the small terrace). Annalaura was helpful and did what she could. We wanted to cancel and find a hotel, but Airbnb could not be reached. (in my opinion Airbnb's support service has really gone downhill and no longer justifies its price!)
They have this compensation procedure instead. We asked for 40 € out of 270 ... just for the sake of it and decided to stay ... because at 8 p.m. on New Year's Eve, it was risky to change. In short, it was not a good evening, but in summer, in fine weather, without the firecrackers and New Years Eve parties, and the DJ neighbors, and if you don't need TV, it must be charming. In a way, we made a bad decision choosing this place and that is our fault!
We left the apartment nickel, left the keys on the front door of the apartment at 6am (early morning train), wrote a message to warn which will go unanswered ... and finally to see that we are wrote a review! We then had to respond and leave our point of view.
In short, we were not the right people for this apartment, that day, and we regret it because we were the first victims.