We stayed in our apartment for 8 nights in November. The apartment was perfect for us - a family of four visiting our daughter who was studying at Syracuse Univ campus in Florence (she was living with a family for the semester near her school). It was a ten minute walk to where she was living. The apartment was clean, neat, comfortable, safe and quiet (it faced two inner courtyards and was not overlooking the street). It was very close to Santa Croce church. There were delightful restaurants nearby (especially enjoyed Dino Restaurant across the street). It was a 15 minute walk to the Duomo and a 10 minute walk to the Uffici. We never used the kitchen but it had all the appliances one would need if they were planning on cooking. Sandro met us on the day we moved in and he showed us how to use everything in the apartment. He also gave us a cell phone to use either to contact him (we never needed to) or to make local calls. He also provided a list of important phone numbers (i.e., taxi) and local restaurant recommendations. We had a wonderful time.