Overall the flat was fine and pretty much as listed. When we arrived there were a few essentials missing (shampoo and shower gel etc, clean washing up sponges, and only 2 rolls of toilet paper for our month long stay). When we asked if there was any more toilet roll Eugenia suggested we go to the supermarket and buy some ourselves, and said that as we'd had a (pre-agreed) early check in we shouldn't be so particular about having the essentials stocked. This was a very uncomfortable/ defensive exchange to have at the start of our stay and didn't make a great first impression after a long day (however she did agree to pay for the essentials in the end). Communication for the rest of the trip was fine, and the flat was nice so on balance the experience was OK.