Excellent communication throughout our stay. We were last minute in making our reservation and David was very welcoming and let us drop our luggage ahead of time and extend our trip with him. Space was very clean and location was quiet though still walking distance to center of Florence. We took some day trips so liked being close to the train station. One review mentioned that all bedrooms are lofts and open, which they are, but there is one part of house where you can close off room to have living space and loft above. We used this for our baby and if multiple guests could close off one section for more privacy/quiet. Great stay overall!