I will start by saying that this apartment was very nice, clean and conveniently located to all the main landmarks in Florence. Communication with the host however was not the best. Before our arrival to the main train terminal in Florence I wrote him to ask about cost of a taxi and I didn't get a response. After I arrived to the apartment I messaged my host again to obtain instructions to get in the house and just then I he replied back, he also asked me to continue messaging via whats app moving forward, I thought this was a bit weird but I complied. The host was never present to do a walk through the house (which I don't necessarily like), instead he left the key in a lock box and this is how we were able to access the property. Once we got in the apartment, we noticed the wifi did not work. This was a huge inconvenient as we rely heavily on google search for directions, restaurants or things to do. We notified the host immediately and he said he would create a ticket with the internet company but that more likely, the issue wouldn't be resolved before our departure. We ended up getting a SIM in one of the local companies. That same night when we took showers, we noticed the shower floor quickly overflowed, it overflowed so fast that we opted for doing our hair in the kitchen sink. Even with the short showers, we still had to use towels (we couldn't find a mop) to dry the floor after each shower and we had to squeeze the water that came out by hand in the sink. I also informed the host about this and told him, I could deal with it but that this was an issue that really needed his attention ASAP. The second day, we needed to do laundry and noticed that the washer machine did not work, I also wrote to the host and he said he would take care of all things upon our departure. The day we left the apartment, I was instructed to put the keys back in the lock box. I I never met my host and again, a walk through the house was never done. A few hours after I left, my host started messaging me pictures of items that according to him, I had damaged. I was very confused because some of these items we didn't even use or noticed when in the apartment. The first item he sent, was a thin baseboard near the bathroom that appeared broken in half, the second item, was the living room sofa which he said was ripped in the middle when you open it. I tried to tell my host, we never used the sofa bed and as far as the baseboard, I don't go looking around for broken baseboards when I stay in airbnb's. I didn't recall moving any heavy luggage up or down the stairs near the broken baseboard so I didn't believe we had caused the damage. The whole situation made me very upset because a walk through should have been done upon arrival and departure, most importantly, the host should have presented himself to the house especially after all the issues we had reported. I have been doing airbnb's for years and I have NEVER had any type of complaints whatsoever. As a client I would not mind paying for something that myself or any of my family members damaged, but it makes me upset when hosts try to take advantage of their clients making them pay for things that aren't their responsibility. This issue has been escalated to the airbnb team and at this point we don't have a resolution yet. I was really excited about this property as the price and the location seemed unbeatable unfortunately my experience with this host does not allow me to recommend him to anyone.