Laura was so very helpful. When we arrived to Florence she met us at the flat and spent time highlighting what the city has to offer. Her keen expertise helped us stay away from the tourist-y parts of the city so we could enjoy the locale like a native. She patiently answered our questions and gave excellent recommendations. Her favorite gelato place is absolutely ours as well. The location was central to all we had on our To Do list and we were able to walk everywhere. We really loved Florence and cannot wait to come back again.