I really can't say enough about Emanuela and her accommodation. She was so friendly and welcoming when we checked in, and she gave us a breakdown of everything in the room as well as great recommendations for things to see and eat in Florence- she even had guide books we could borrow! We took all her suggestions and had an amazing time. I unfortunately broke my tooth while we were there, and she called us in an emergency dental appointment and I got my tooth fixed right away - which saved our trip! If that wasn't enough, the room is exactly as it's pictured on the website, adorable and comfortable with a great working air condition, wifi, and extra amenities from toiletries to snacks. If you're going to Florence, definitely stay here! You won't regret it!