The apartment is nice but Vittoria Crispi (I believe this is not even her real name) made sure it was a bad experience. First of all, the address she says on Airbnb is NOT right (the building is not number 23). Upon arrival she said we had to pay a city tax (which is charged in hotels, but certainly shouldn't be charged on airbnb), and I requested a receipt - which apparently made her feel very offended. The receipt I received from her was a paper that my sponsor will certainly not accept as a receipt, since there is no address written on it and neither her name. She did not tell us anything about the check out time, but woke us up in the last day saying we should leave the apartment in two hours!!! At that moment she told us (for the first time) that the check out time is at 11:30am. Apart from these problems, she explained to us where the supermarket and restaurants were. From our experience we don't recommend this apartment if you want to relax and have a nice time in Florence.