Location can't be beat; right next to the Palazzo Vecchio and a stone's throw away from the Uffizi and the Galileo museum. There's a tabacchi right downstairs that sells snacks, bus tickets, pastries and coffee and it was where we fuelled up with pastries and cappuccinos in the morning before sightseeing; so convenient. Natalia and Alex were warm and friendly and went through all the details thoroughly during check-in, and they had lots of fantastic food recommendations (including what you should expect to pay for a good bistecca alla fiorentina without getting ripped off). The room and bathroom were very clean and just as pictured, and even though it was a shared flat we so rarely saw our hosts it felt like we had the place to ourselves. They also went the extra mile of meeting us early before regular check-in so we could drop off our bags, and even offered to let us stash our stuff a little bit after the check-out time and throw out our garbage in case we were pressed for time, trying to squeeze one more museum in before our afternoon train. Highly recommend staying with them!