The location of the apartment was incredible. Beautiful view from the Ponte Vecchio Bridge, great area, and very safe. However, we had no hot water for two days and could not take showers. Upon checking in there was a terrible sewage smell coming from the drain in the shower. It was revealed right after we took off the towel that was covering the drain and the smell. We called right away and they sent someone to clean the drain. The smell was gone for the remainder of the day but came back the next day. We accepted having to deal with these age smell, but having no hot water was unacceptable. We called and left messages, but did not get a response from the host until after we checked out. The host stated that we must have turned off a button that controlled the hot water which we certainly did not. The shower also had a lot of mildew as did the shower curtain. There is only one small portable ac in the bedroom that does not cool off both sleeping rooms. My daughter had to sleep on the floor in our bedroom as it was unbearably hot in the kitchen with the second bed. Be prepared to Burch are toilet paper and soap for the shower. The apartment is beautiful, but were very disappointed in the lack of certain necessities (hot water, ac, and a clean bathroom). This is a beautiful area to stay, however I would not recommend this apartment.