We came back to Florence at a very inopportune time -- right as the countrywide lockdown for COVID-19 began to ramp up. Nicoletta's communication with us from start to finish was amazing, clear, and she was exceptionally gracious and understanding with us. The place ended up being the perfect setting for our unwitting staycation away from home -- comfortable, clean, and full of character. Our only regret was the timing! I highly recommend this place for its value and hospitality (even if we never got to meet face to face).