Francesca (and her mother, who helped with check in) is a great hostess - friendly, communicative, and helpful (she even helped us get taxis the day we left). The apartment itself was fantastic. It was very comfortable and clean, and we felt at home while we stayed there. It's also in a great location. It's a short walk to the major tourist attractions and near a number of good restaurants. But it's also in a neighborhood that seems to be a little bit less traveled, so it is quiet and seems to give a little bit more local flavor of Florence. We'd definitely stay here again if we return to Florence!