The host was incredible welcoming, Ivana made regular contact and provided clear instructions to the apartment, which worked perfectly. We walked to the apartment from the train station in 15 mins. The apartment was fantasic, right in the heart of Florence and within walking distance to all tourist areas and restaurants. Ivana recommended several restaurants, which proved to be excellent. The apartment had everything you needed and was better than a lot of hotels I have stayed in, in terms of furnishings and design. If you want apartment very central, great design and fully equipment...then look no further, this was simply great!