Susanna met us at appointed time to check-in and was most informative, helpful and nice. The apt was very spacious, clean and comfortable. We really enjoyed our accommodations in Florence! Susanna left us with a phone to make local calls and to reach her and Sandro if needed---that was a very thoughtful touch, we used the phone to arrange tickets for the museum to see David, as she had suggested. It made it more convenient than trying to use our cells---so thank you, Susanna! She also left us business cards with her and Sandro's cells to contact them with any issues, left a very detailed folder with any number we might have needed, left several outlet converters if needed....she was just the most organized and thoughtful host we've encountered! Oh, and thank you for the bottle of wine, water and cookies!! The apt was quiet and centrally located to what we wanted to see which was very nice. Restaurants/shops are close by which was nice---had a wonderful meal at Argentinian restaurant down the street, best meal of our 4 days in Florence:) It was a gem finding this Airbnb!