Ric was very friendly and helpful in all communication and even gave us tips for a day trip through Tuscany. The apartment was very spacious and comfortable and had plenty of space for a family of 5. It was in a good location, only a 10 minute bus ride to the central station. The apartment was well-equipped, however a microwave would be helpful in addition to the existing cooktop. The bakery below was excellent and there's an excellent laundromat in the next street if clothes do not dry after washing.