Donatella and Roberta were so nice, accommodating and so responsive! They would respond minutes after we would send an inquiry. We spent two weeks at their airbnb in Florence as our home base as we did day and weekend trips to other parts of Italy. The location is amazing, so walkable and in the center of it all. So many great restaurants and amenities walking distance. We were a big group and had two sets of keys, it was really convenient to be able to buzz people in that didn't have a key. We also had a service dog with us and the hosts were so welcoming about him coming as well. For the cost, location and most importantly the warmth and ease of the hosts I highly recommend this airbnb for your stay!