This apartment is such a perfect location for exploring Florence. It's cozy, nicely decorated, and very clean. The sheets and towels are fresh smelling; such a nice treat in an humid climate. It was also nice that they had detergent in the apartment so we could do some laundry without having to find a grocery store first.
The plus side is that Horia is very responsive if you need anything. However, there isn't any kind of manual for how to check-out, use the washing machine, turn on the heat, etc. We got some video coaching on how to use the thermostat from Horia but the apartment was often too hot or too cold. I imagine better pre-sets on the thermostat would avoid that issue all together.

There is some room for improvement. As other people mentioned the Wifi is unreliable. There were also some touches that would have been appreciated - having coffee filters, more than one roll of toilet paper for four days, drawers that were empty to put things in, etc. It's just little things that would have made our stay excellent instead of good.