My wife and I stayed for one week in mid-January, with outside temperature no higher than single digit day and night.
During our stay, shower hot water never lasted more than 2 minutes. At first, my wife and I thought we did something wrong, and tried various ways to improvise until the fourth day, when we finally decided to turn to Host for help.
Initial response from Host: “the water heater is small (a bigger one wasn’t possible), - - - - maybe you need to do it in less time.”
I pled for Host to do something right away, since my wife and I have tried everything we can possibly think of in order to cut down our shower time but, still, we are unable to complete a shower before water turns cold.
To make a long story short:
1. My wife caught cold from the first day.
2. I had to go to a local swimming pool to shower. Eventually, my wife’s cold spread to me.
3. Our one week in Florence was largely ruined.
4. When we checked out a week later, problem remained unfixed.