Serena met us at the apartment on time. She had some great local information for our stay, very helpful. Serena knew we had an 18 month old in tow and arranged a cot and some of her kids old dolls and toys which was very handy :) She was a great host. The apartment is in a great location, close to everything. It's well maintained and spacious. It's in a busy location, but very quiet. It's on the 4th floor but has a small elevator which is good for those like us with a pram/stroller. I would stay again!