Great apartment! We did not meet with Luca, however, he sent a business associate, Alessandro. He was waiting for us in front of the building as soon as we arrived. We were given clear instructions to the apartment and it was very easy from the rail station.
Alessandro was fun and informative. We inquired about a wine tour in Tuscany during our stay and he was able to book a fabulous tour to a Chianti Winery. The apartment was clean and spacious and our daughter loved her "loft" bedroom.
The only difficulty would be the stairs (no lift), but once the suitcases were there, it was fine.
The apartment is in a quiet area which was close to all of the tourist sites, short walk to the rail station, and great restaurants close by. I highly recommend this apartment !