Our experience in Florence couldn't have been more perfect and everything in the flat was just as described. Karen met us and showed us a personalised map that they have for their guests which gave Karen and Raffaele's recommendations of places to eat and drink. This was a really nice touch which helped us enjoy the local life of Florence and not just the tourist side. I would highly recommend the flat for location, hosts and of course that terrace!!
Couldn't recommend more!