the apartment was absolutely stunning and was in the heart of florence! the patio was a perfect addition. there was a bit of an unrealistic expectation of the check-in-by time - the app said 8pm and we were told it was 7pm via message. also, an electronic keypad to check in vs meeting a person would be more ideal. the person who checked us in, michele, was extremely kind and even offered to take us on a tour the next morning! highly recommend this apartment!