In this review, I'll talk about 2 things.
First, the place was beautiful and the pictures of the place / location understate how amazing it is. Between the view, the amenities, and just how close it is to everything, we'd have loved to have stayed there longer! Only things of concern for other travelers are the top floor (3 flights hurt after too much vino and bistecca fiorentina, but that's probably our fault), the a/c went out once (but they showed us the easy breaker to switch back on), and there is a bit of noise with the carts from the San Lorenzo market going by (also a plus if you like shopping though) - earplugs are helpful.
Second, our travel plans were thrown off by one of the hurricanes hitting the US. Very quickly, Diana and team found us another place to stay for the extra 2 nights we're in town and were helpful in options, getting us transferred from one place to the next, and accommodating anything we needed. Amazing team and very grateful we ended up in this property!