The apartment is absolutely beautiful and much better than in the pictures. However and unfortunately, we experienced problems with the water which meant that we had to move out of the apartment early and book another apartment as a matter of urgency (which wasn't very easy given that it was a bank holiday weekend and was very stressful.) There had been a burst water pipe in Florence but given that the hosts initially fixed the problem (on the day that we arrived) but then when the problem re-occurred the next day, were unable to fix the problem; I can't see that the problem was solely due to the water pipe as otherwise they wouldn't have been able to fix it on day one and wouldn't have tried to fix it on day 2. There are also mentions in the other reviews with regard to problems with the shower. To us (and this is only our personal opinion) it seemed that there is a problem with the plumbing which was made worse by the water pipe. To top it off, when we reported the problem on day two, we reported it in the early afternoon (say 1ish) and asked for it to be looked at during the day. We returned at 6.30 in the evening and we had heard nothing and there was still no water. About 7pm, we were told that we had been told not to use much water, which hadn't in fact been communicated to us. And in any event, only one shower had been taken as my boyfriend was only a short way into his on day two, when the water stopped. I do think this is a lovely apartment but something permanent needs to be done about the water and I don't think that the hosts managed the situation very well either. the whole situation caused a great amount of stress to us on a holiday which we had had booked for about five months and I just would have appreciated more openness and honesty, rather than being accused of using too much water.