Lovely apartment which is so close to everything you could possibly need in Florence! As other people have mentioned there are 4 flights of stairs and no lift, so stretch those legs! We had a few communication issues as the signal was terrible trying to reach Roberto. Luckily he got my message and a Mr Osvaldo greeted us and showed us everything in the apartment. Maps and local info were all provided which was nice! Only downsides were the apartment has obviously been used a lot and could do with the walls re-plastering and general maintenence and the hot water for the shower kept coming on and off which was a pain. Mr Osvaldo also didn't show up to meet us for check out so we locked the apartment and had to leave the keys in the private corridor which he did say was ok to do so if he didn't make it. We really enjoyed our stay and would stay again :) thanks for having us Roberto!