I don’t know where to begin. I traveled to Florence with my family and hoped for a comfortable stay since we would be staying for 3 days, but this place was not it. When we arrived, the apartment was freezing cold. We had to wait 5 hours for it to warm up. The apartment was relatively close to the main part of town, so that was nice. The beds and pillows were extremely uncomfortable for everyone. There is a cockroach and spider issue. Luckily they had Raid for us to kill them. A day after checkout, I received a message from the host saying we had damaged the TV. The TV had a vertical line across when we arrived, we did not touch the tv at all. We turned it on only once and that was by using the control remote. The host still blamed us and said they would report it to AirBnb. They did not even consider that the issue could be a technical one first and look into the tv brand/ warranty. They clearly have none and would rather blame the customer and ask airbnb to cover a replacement.