This was our first trip to Florence. In fact, our first trip to Europe. Sandra and Giancarlo was a great host that really helped to maximize our enjoyment of the great city. The host provided some great recommendation and local information on where to go what to purchase. For example, a good place to find some great nearby eateries. Giancarlo asked us if we had reserved for some of the highlight venues. When we said we didn't, he saved the trip by suggesting to purchase a Firenze card which enabled us to go where ever we wanted also skipping lines. They even helped to reserve a taxi when I had difficulty contacting them. Their flat also provided fully-equipped, comfortable, quiet yet close to everything place for my family of five. Overall, I couldn't give higher accolades for their service. Thank you Sandra & Giancarlo!