'Disappointment' is all we can say for this host. The wife and I decided to celebrate our honeymoon in Italy earlier this month. My wife was the one that found this room listing and thought it would be 'Perfect' for us. She initially reserved the room back in January. The day upon arriving in Florence, my wife was trying to contact the host but he was being quite unresponsive. And whenever he did answer, it wasn't very communicative at all...just short lazy answers.
Once we arrived at the venue, we were greeted by one of the staff. He informed us that the room we reserved (5 Months in advance) was no longer available because it had been overbooked. So, we were placed in a different room which was nothing like the room we requested. The whole suite was actually still being renovated at the time. The main lobby of the suite was very dark because there were no light fixtures on the ceiling. Only the small hallway and our room had lights. Inside the room, there wasn't even a TV, and to top it off no wi-fi. Another thing that really got me stressed was our room door didn't even have a lock on it! Of course, the main front door did, but having a lock for your room's door is essential.
Even though this was a disappointing and stressful situation, we tried not to let it affect our honeymoon too much. Florence was breathtakingly beautiful and the food was just delizioso!