The apartment was nice, and was in a great location in Florence. We told the host what time we would be arriving at the apartment twice, and he said he would meet us at there. We arrived and unfortunately he wasn’t there, he then turned up after we waited 40 minutes, and only after we messaged. He did not apologise or offer anything for this, which was disheartening after we waited so long, given we wanted to utilise the day. The day before we left we also asked the host for help with a local taxi number to the airport, or help with booking one. He asked what time and we replied quickly, and then unfortunately we did not receive another message so we made our own way of transport. It was fine, but we expected a response at the least. We enjoyed our stay, but unfortunately the communication and check in wasn’t good.