This apartment was a perfect choice!
The location was great. It was exactly as the pictures show. It is a beautiful place, beautifully decorated with attention to detail.
Luisa was waiting for us when we arrived. Although we had only communicated via email a number of times, it felt like we were long time friends. She was always quick to respond. She is a warm and gracious host. When I had a question, she responded right away. At one point, I had booked two events but we didn't realize they required the vouchers to be printed. I emailed Luisa to ask where she would suggest I go, and she offered to print them for us!
We normally stay at the Savoy when in Florence. We chose to do an apartment because my daughter was there studying abroad and would be staying with us. We felt it would be more comfortable and roomy.
My hesitation was with not having the help and service you get at a hotel ( like printing out the ticket vouchers!). Luisa made this experience a great one. Being in an apartment, if you didn't have a good host and they weren't accessible in case there was an issue- I would not be ok with that.