This apartment was excellent. It had good AC that kept us cool during a severe heat wave that hit the area while we were there. We actually walked to the apartment from the train station and it wasn't too bad. Check-in and check-out were a breeze. Francesca was very accommodating when we needed her assistance with a timing issue. It was great to have the washing machine in the apartment. The bed was VERY comfortable. The apartment was very quiet and felt safe. Perfect apartment for 2 people as it isn't huge but quite adequate for two adults. There is a supermarket just a couple of blocks away. Close to all of the historical sites and the excellent shopping. The only hassle was having to walk up so many flights of stairs with heavy luggage. In Italy the bottom floor is floor 0 -- so the 2nd floor is what I would consider the 3rd floor. Overall, a great stay in Florence. We didn't want to leave.