Ilaria was very responsive and easy to work with, even suggesting we change to her one bedroom apartment after we'd already booked her two bedroom apartment. I'm sorry we didn't get the chance to meet her. Sara was at the apartment when we arrived and was very warm and welcoming. She gave us a complete tour of the apartment and how everything worked. She recommended some great local restaurants, was always available if we had a question and arranged a taxi to pick us up at the end of our stay. The apartment is nicely furnished and has all the comforts of home with a well stocked kitchen and comfortable bed. The location of the apartment is superb being right on the Arno River, next to the Uffizi Gallery and about 100 meters from the Ponte Vecchio. It was a very pleasant experience. The only negatives were there were more stairs than we expected to carry our luggage up and down, there was quite a bit of outside noise in the evenings, and the bedroom could use some kind of window covering besides the shutters to block out light. All that said, we would rent the apartment again in an instant and would recommend it to our family and friends. Thanks to Ilaria and Sara for a memorable stay in Florence!