Our first experience using "airbnb" and Arianna's apartment in Florence was extremely positive! The apartment was exactly as it appeared in the pictures. It was clean, well appointed, close to everything, and Arianna was extremely welcoming and accommodating, although we never met her in person (via airbnb and texting). We only experienced a very minor issue which Arianna was not aware of until we noticed and brought it up which was that the washing machine door latch was broken. However, she quickly made attempts to have it repaired during our stay which turned out to be impossible due to unavailability of a repair person. All in all, our experience was extremely positive and we truly enjoyed staying there and thoroughly loved Florence. If we ever come back this is where we'll stay again.