Elisabetta was a wonderful host--she made us feel most welcome and was extremely attentive from the moment we made our reservation, through the time of our arrival, during our stay, and up to the moment of our departure. She showed us all around the apartment and the neighborhood, and gave us useful tips about where to shop, dine and otherwise enjoy our time in Florence. She was available to answer questions that arose during our stay and even made a reservation for us so that a taxi would pick us up at the apartment and take us to the train station in time for our departure. She did everything she could to make our stay a pleasant and memorable one.