Chiara is a wonderful host!
Prior to arrival she assisted us over email both with suggestions for arrangements during our stay in Florence (all excellent recommendations) as well as information on how to book everything. She even arranged a wine tour for us and covered the deposit until we arrived. She also arranged for a cab to collect us from the property and take us to the airport on our final morning.
Chiara was on site when we arrived and showed us how to access the property and how everything worked.
The property itself is beautiful and exactly as it looks in the pictures and was clean and tidy. It is also very secure and in a small quiet complex of houses/apartments.
The property is in an amazing location - it is a 10 minute walk from the very centre and is extremely convenient for anything that you would want to do/see.