Isabella is delightful. She greeted and farewelled my partner with a hug, gave great suggestions, and called a taxi for us when we left. We loved her place which is, as so many of the reviews say, very comfortable, quiet, and well-located. We walked very easily into the centre of town. The new lift has been installed, and was great for our heavy bags; we chose to use the stairs otherwise. Terrific place to stay in Florence.