Absolutely five star experience - so happy with our choice! Donatella was there to greet us (even though our plane was late) and showed us how to use the keys and the apartment. It was our first trip to Florence so she spent some time marking up a map with highlights. We also met Alberto who had restaurant recommendations and advice. We had previously received suggestions for restaurants and during our stay Donatella supplied insiders’ information on galeries offering free entry, places to stop near the main sites etc. It was a much more personal Airbnb experience than we have had in the past. We really felt the word “host” was appropriate here and Donatella and Alberto are five star hosts. The apartment is beautifully located (we often came back to the apartment during the day to re-charge) and beautifully quiet, despite the busy surrounding area. We walked everywhere (except to the airport!) for our five days. A wonderful experience.