We waited 30 minutes for our host to arrive to check us in. I gave him our arrival time two days in advance and then a heads up right before we got in. He told us he would be there in two minutes. After 20 minutes in the heat outside, we called to see where he was. On the phone he was mean, saying that we had interrupted his driving and slowed him down. He again said two minutes before he arrived. We waited another 15 before he finally arrived. Upon arrival he blamed us for his tardiness and was completely unapologetic. We arrived exactly at the time we said we would so his claim makes no sense. He clearly refused to take responsibility for his own actions. We don’t mind if a host is late, but would have liked to know how late so we could go to a cafe out of the heat or something instead of being lied to about two minutes that wasn’t while waiting in the summer heat.
I hope this behavior is a one-off, but this is no way to treat guests. We would have preferred to begin our time in Florence on a more amiable note. I write this review in the hopes that others will not be treated in the way that we were.
Other than this incident, everything was amazing. The host gave us a few recommendations, so props to him for that. The apartment and terrace are outrageous. Lovely space.