Communications with Alice were fantastic and easy. We loved the annotated check in pictures, making entry a breeze. Awesome location close to many spots. Beautifully appointed apartment with full kitchen, washer and plenty of storage. Bedroom was large! We were able to hear the lovely church bells ring just loud enough to hear but not enough to disturb us. Super appreciated her suggestions for local places to go to. Very convenient coffee shop next door not to be missed. Staying here enhanced our Florence experience.