I am so sad to report that I had a few issues. It’s a gorgeous place, though. And a very central location to all the great sites.
My problems were what should have been a simple misunderstanding - two friends came with me when I checked in. The ga who greeted us called someone and said all 3 of us were checking in, and the woman she called yelled at me. I never met Leonardo - just the nice Dorina who greeted us, and a woman on the other end of the phone who was very upset.
But then I had no hot water in the bathtub, which is the ONLY reason I booked this location. And when I messaged to ask for help, all I received was a message Instructing me how to turn the water on, and then the whirlpool jets. No help getting hot water for the whole two days.
I had also asked for extra towels and never received them.
One more thing, this is just a suggestion, if you want someplace quiet choose another place. This room is right at the end of the Ponte de Vecchio bridge which is very busy and fun and loud throughout the night.
Other than that, it was a gorgeous place.