The apartment is a total delight. The location truly can't be beat and the apartment is even better than the pictures suggest. The roof is an excellent added bonus, and is perfect for having dinner or a glass of wine.
My only qualm was that I had to make a change to my trip and needed to come to Florence a few days later than I originally booked. I messaged the host 1 hour after the cancellation period asking if I could edit the trip. He cited that he needed a few days notice to make the change and when I pointed out that I was only 1 hour late, I was ignored. Someone else named Gianluca then took over messaging me and played dumb to the situation. They completely ignored my requests. I understand that I was late on changing, but it is important to note that they had no intention of even discussing the matter.