I only can say great things about Alessandro. He was always responsive before we departed with any questions I may have had. He was present when we arrived and went over all the amenties in the apt. wifi,TV,appliances, and heating system. We were pleasantly surprised that the kitchen was well stock with expresso,paper and cleaning products. The photo's that you see on the airbnb website are very accurate. The beds and linens are very good quality and you will sleep very soundly. Location,location, location was perfect! You were one bock from the Piazza della Signoria the Uffizi gallery and on the other side 5minute walk to the Duomo. I stayed there with my 3 daughters all in their 20's for 6 nights and we could have stay much longer. We would highly recommended this apartment to friends and hope to get back their in the future!