Serena was extremely responsive and patient in answering my many, many questions.
Initially, we had Wifi issues but Serena took care of it immediately.
The apartment is in a great location (28 euros taxi (fixed price) from airport). It's about a 7-minute walk to Ponte Vecchio. If you don't mind walking up the hill or 50 steps to the apartment (we found this to be faster and easier), you'll be just fine. My 70-year old mother was able to do it without any problems.
Even though it was cloudy a few days while we stayed there, the apartment has so many windows that the apartment was so bright regardless. We loved that part of the apartment!
The private elevator is fantastic for those who have luggage. We had 8 pieces and grateful the private elevator to the apartment was available.
The apartment is located in quiet area and we were able to sleep well. Bed linens and mattresses were great and comfortable. Pictures are true to real life.
Grazie mille, Serena.