Michelle was very helpful and accommodating. We had to make last minute arrangements to arrive the next day, and he was kind enough to wait for us to arrive, and he spent quite a lot of time with us answering our many questions. He left us a lovely bottle of Chianti, and added another fan for our comfort the next day without our asking. It was very much appreciated, as the weather was particularly hot in Firenze during our stay. The apartment is in a very secure building on a street which is an easy walk to the Duomo and other famous sites. The restaurants on the street that we visited were excellent, and I don't think you could make a mistake walking into any one of them. The wifi service in the apartment was easy to use and strong, which was much appreciated. (We've had trouble with this at other places we've stayed.) If you have the opportunity to chose another time to visit Florence rather than July or August, I'd suggest it, since the number of tourists and temperatures are especially high during this time.