The apartment was lovely with lots of space and in a great location, just off Piazza Santa Croce. However, the place is not very well managed. The loft bedroom bed is so uncomfortable as to be almost impossible to sleep in. Two twins pushed together but with large gap between beds and mattress very uncomfortable. Four out of five lamps had burned out bulbs and overhead fixtures had one or two bulbs out of 4-5 sockets. There were no wine glasses, no potholders, 4 forks, no teaspoons and only a handful of cooking utensils. There were two sharp knives but they had NO HANDLES! Dish soap at sink was completely watered down. Paper towels had only a tiny bit left on roll. One roll of toilet paper. One tablet for dishwasher. No coffee. Two small motel type soap bars. There was a clothes washer but it did not work. There were many drawers and cabinets which were filled with trash and old papers. No written instructions for anything. Overall experience not great.