My family and I had a mixed experience at Massimo's place in Florence. Since Massimo was abroad during our stay, his friend Alessandro was the one who showed us around the apartment. He was really patient (we arrived late after getting lost in a taxi). Here's the thing: Massimo's apartment is located on a relatively new street. Since it didn't exist a few years ago, some taxi companies haven't heard of it before & might drop you off more than a block away. If you choose this place, know that it is the second to last building on the street. We could have used that clarification, because without cell service we had no way to find the correct location or call Alessandro & ended up lugging our backpacks and suitcases up and down the block asking strangers for directions. Anyway, Alessandro was very friendly while giving us the run down of the apartment. There were a few key details that he forgot to mention which would have made a difference for us: we were shown only one out of the two AC units in the apartment, which was not enough to cool the place down in the evenings.. in fact, I don't know if it worked at all - we tried adjusting the temperature, but it pumped lukewarm air into the apartment no matter what we did. We turned it off since it wasn't working & opened the windows and deck doors. Unfortunately, it was not obvious to us that the porch door had a slide-out screen, so in the hot evenings the apartment would flood with Mosquitos & we woke up bug bitten every morning. For future guests: 1) there are TWO AC units, one above the entrance doorway, and one above the doorway in Massimo's bedroom (which we saw on our last night in town). The one above the door in Massimo's room actually works. 2) If you do open the porch door, look on the far right of the doorway from inside and behind the curtain you'll see the sliding bug mesh - this is an essential. 3) Use the internet sparingly. Massimo got a new plan with Vodaphone last month that only allows 1GB of data usage each month. Since the guests before is had used up basically all of the internet, we only had access for one night, which made checking in for flights, buying museum tickets, finding directions, and all other internet planning impossible. I had to walk to the hotel at the end of the block just to send Massimo an email telling him that the wifi no longer worked. Since he was abroad, it took him more than a day to reply to us. His first message basically said, "Sorry about the wifi, have fun in Florence!" but then in a follow up message he gave me an email address to contact at Vodaphone that would be able to help us out if we were in touch within a certain timeframe. Since...