We stayed here on our last night in Florence, and Alain was awesome! He ensured a taxi for us in the morning and filled us in on all the details of our location. Very helpful and welcoming host. The space itself was creative, cozy and unique. It is small and they have creatively used the space in the best way possible. This location itself is perfect because it is very central [close to the Duomo] but is tucked away in a gated area that is safe and quiet. Best of both worlds. It is also right across the street from the hospital, which is nice for an easy landmark in finding home every day.