Luigi is very quick to responding. He carried my carry on up to his place. The breakfast goodies were tasteful and came in handy in the mornings. Needed to exchange money but the closest bank was closed. Luigi did his research and found me one that was opened until late. We also got tips and recommendations for gelaterias, restaurants, and highlights of Florence. Very close to may things walking distance. If I come bac to Florence, I woul stay at Luigi's again! I highly recommend him.