If you want to look for a decent place that can make you feel really welcome in Florence, you shall look for Silva. Her place is close to the station and there are loads of decent restaurants around her place. It’s very easy to find and check in instruction is super clear!
Silva kept in touch with me in regards my check in time and arrangement. She will also make sure i get in my room alright when I told her I’m in her place.
She helped me out to sort my booking issue even it’s my own mistake and that’s very sweet and thoughtful. She also offer room cleaning, changing towel etc in her place which also worth for the cleaning and service fee.
She also helped me out on my luggage and allow me to have time to tidy up all my shopping stuff.
Silva is surely more than a host but also someone you want to keep in touch with and I will definitely recommend friends to stay with her and her place will be my first choice to stay again in Florence!
I met her in person when I check out and she gave me a big hug which is the very first time when I booked an Airbnb. She is very cute and worry about her English but for me her English is perfect!