A must stay! Flawless experience. The apartment is exactly as described and shown, but way more special as an experience once you are there. Frederico is an excellent communicator leading up to and during the trip-and in fact was more helpful than most hotel concierges. We had a lost luggage issue, that Frederico generously gave time and effort to help solve-and I don't think we would have resolved as quickly without his help. The location is central and perfect to everything you would want to do in Florence.