Ketty always answered my messages immediatly and she was very flexible about the arrival and departure times. She was very chatty, bubbly and friendly and she tried hard to do everything as was advertised on the site.
The only problem we had was with the door lock as it was a little difficult to open and close the doors. Also I was disappointed that there was only one shower (we were 6 guests).
Otherwise we loved the flat, which was very clean and funky. There was plenty of space to store things and honestly there was everything we needed.