Francesca is ORGANIZED and we LOVED it. If you need help planning your time in Florence, she has a book of every single place, question and answer for you to go to. The space is full of character as well as located directly where you want to be in Florence. My husband and I never sleep very much, even when traveling. Our first and second nights we slept for 10 hours each because of the awesome black-out blinds and the comfortable bed. Francesca leaves no detail out (which is really appreciated), instructions were clear for both check in and check out. She gifted us a bottle of wine upon arrival from her family's winery which was awesome. Thank you for helping us enjoy Florence!!