Silvia is a great hostess, she always answers our questions quickly on the phone and has been punctual when we arrive at the apartment when arriving. She is friendly and always attentive to any need. As for the apartment, it is spectacular, at the top of a building with the entire rooftop for us with 360 ° views of Florence. clean, tidy and very comfortable. It also has a tram stop at the door that connects with the center in less than 10 minutes, plus a parking space. a 10 for this accommodation!