Upon arrival Laura was there and ready for us! She welcomed us with chocolates and a bottle of wine!! She gave us great recommendations for lunch and dinner restaurants. We were in a great location, walkable to everything in the city. Our only setback was the wifi not working the entire time we were there which made planning and traveling around Florence tough. Laura felt awful and ended up reimbursing me for one of the nights (only stayed 2 nights) which was unexpected and greatly appreciated. I would definitely recommend staying with Laura!