Received pleasant and welcoming emails from Alfredo in the run up to our trip. He organised some flexibility so that we could pick up the keys without time pressure, which was particularly appreciated as we had quite a long drive that day. The apartment itself is wonderful. The location is as good as it gets in a European city like Florence, right next to the major sights. The tower is a medieval building with a huge amount of character, the apartment is tastefully decorated and equipped with all your needs. So to summarise, we loved it. Easy to recommend and next time we visit Florence, this will be our first thought.