The host muffed the basic element of getting us in the apartment on arrival. We waited in the rain for 1.5 hours in the nighttime after a long flight and drive. And the host needs to do a much better job detailing the parking situation on the street in front of the apartment. Several times we got close to getting a ticket and twice I had to interrupt vacation plans or sleep to reposition the car in order to avoid tickets. There were times during this when I questioned the whole AirBnB concept. That shouldn't be - hence a score of 2 for the rating. Overall, the apartment is a very nice apartment and it is relatively convenient to downtown Florence area. It is private for two people but three or four will sacrifice privacy. Be prepared to walk up a double-flight of stairs to a European 3rd floor/American 4th floor apartment. If the host gets the parking thing and key delivery transaction straightened out, this could be a really nice stay for you. I hope she does.