Betty was absolutely wonderful. She was always prompt to answer my questions, and she provided valuable information like travel options. She also was really understanding when traffic for the holiday made us late. The apartment is lovely, though the 65 steps to get to it are not! The location truly couldn't be better, and everything was clean and provided. Her handy dandy binder had all the information we could need. She also had no problem with letting us use the pull-out bed even though it was just the two of us friends, which was kind. Other than the stairs, everything was perfect, and the stairs just gave me an excuse to eat more gelato!