Never met Jonny in person but communication was easy and response time was great. He was helpful when we had questions. Check in to the apartment was easy and just as described. Parking at the Bargello was very easy and close by. The location of the apartment could not better. It is a very easy walk to many Florence attractions. The beds were comfortable (and the pull out bed was big enough that our 5'10' daughter was comfortable sleeping in it). We made a simple dinner one night and the kitchen had everything we needed. Water pressure and hot water were great. Air conditioner works very well and the fan in the loft is good for summer evenings. We really appreciated being able to do some laundry too. We would definitely stay again.