Mario/Eleonora/Simonetta were really accommodating and helpful! This apartment was so awesome! Great location (walking distance to everything), very clean, cozy, comfortable bed and great bathroom and kitchen. Overall a wonderful atmosphere. Unfortunately, we weren't able to meet in person, but Eleonora was always responsive and very welcoming. We had issues finding the apartment at first because I received the wrong address from Air BnB on my confirmation and we got lost with the Taxi. I contacted Eleonora and she was there every step of the way to help us find the right place. We finally found the apartment and got the key and LOVED the apartment. Then, there was a sink hole right by the river which cut off the water supply to the building, so we were left without water for a while (yikes!). But Eleonora was quick to respond and kept us informed on the news (it swallowed about 20 cars, it was crazy!). We stayed safe and managed to get by with bottles of water in the morning and luckily the water came back at the end of the day just in time. Overall, our stay here was wonderful and we loved Florence. I would definitely recommend staying here to Air bnb travelers (just make sure to get the correct address from the site and not the confirmation email, which Eleonora assured would be fixed). What wonderful hosts! Thank you so much for helping make our stay in Florence so great!! (despite the other issues). Until next time!