Excellent communication and easy check in. The bedroom and bathroom were very clean. Ingrid is a very kind host and very knowledgeable of the city and history so she can advise you for anything that interests you there. She provided designated space in her fridge for my leftovers for meals and allowed me to use the kitchen when I needed it. On check out day, since there wasn't another person coming to stay, she allowed me to check out later when I found out my train was in the early afternoon which I greatly appreciate. I recommend to stay here if you visit Florence!