Our train to Florence was delayed almost 2 hours. The hosts were very understanding and helpful when we called them about our delay. Laura was there when we arrived and was very friendly and helpful. She was wonderful to visit with during our arrival. She gave us lots of suggestions about places to visit and eat. She helped make us feel very welcome. The room was very clean and ready for us when we arrived. She had the air going so the room was already cool on a very hot day.