Our stay was amazing! Communication was always prompt and clear. We were even greeted by a welcome basket when we arrived. The location is excellent - it’s near everything you want to see in Florence. Place was clean and spacious. Be aware that it is on the top floor so there’s a lot of walking but it wasn’t an issue for us. The added bonus was the washer AND dryer - very convenient with our 2 week trip.
Highly recommend staying here!!