Gaia met us personally and brought us to the flat! She also responded quickly and efficiently on whatsapp and through airbnb. The apartment looked exactly the same as shown in the pictures provided. There are a few stairs to climb, but it was a good exercise. The apartment is located very near the main shopping streets, and there was a restaurant 3 minutes away that we went to every night (Osteria de Centopoveri) We loved this flat and didn’t want to leave! HIGHLY RECOMMENDED