This was our first time using Airbnb and it couldn’t have gone better thanks to Anna and her lovely parents, who greeted us when we arrived. The flat was perfect for us and our two children - good size, two bathrooms, not too far from the city centre. Anna was easy to communicate with and always helpful. Her parents welcomed us when we arrived and very helpfully gave us some tips on where to eat and even provided some lovely homemade jams. We had a wonderful few days in Florence.