A beautiful space, up 1 flight of stairs, very close to Duomo. Easy walk from the train station. Bed was comfortable, the room was quiet, bathroom was very nice and toiletries were provided. The hairdryer was good (often a struggle when traveling). There is a mini-fridge and small microwave, and hot water pot, but no real kitchen amenities (similar to what you would expect in a hotel room) this would not be a place to try to store/prep food (but in Florence do you really want to when there is affordable delicious options everywhere?). Communication was great, the check-in process was easy and Luca and team were very accommodating.