Lorenzo’s apartment is in an awesome neighborhood. Unfortunately, I didn’t actually get to see the apartment. He asked prior to my arrival what time I would be there - I told him what time my train was getting in. I arrived at the time I said I communicated. Nothing but radio silence. He didn’t respond to my emails or phone calls. I waited for over an hour and a half - still nothing. I cancelled my reservation because I didn’t want to be stranded in Florence without a place to stay and after waiting for an hour and a half and 15 mins after his stated check in time. Seconds after I cancelled he responded and asked me why I cancelled. I told him because he is late and more importantly didn’t communicate with me. He was almost certainly just waiting for me to cancel or just extremely Coincidental timing.
Mistakes happen and I could have communicated better so bad check ins happen, no big deal.
My real issue is that after I asked for a refund he was rude and unprofessional. When I asked for the refund he said “No, sorry not my problem” like a huge jerk.
He was apologetic after but it was too late.
Beware - this guy is rude and inflexible and of anything is wrong expect to be blamed
Even if he is the one to blame.
Highly recommend avoiding this host.