Floria was a wonderful host! She made sure to greet us at the apartment and show us how everything works and welcomed us with a bottle of wine. She and her friend Simone showed incredible customer service as we were checking out today. Simone was supposed to meet us at 6 AM but ran into an emergency and came all the way to the airport to make sure we got our deposit back! They definitely went above and beyond and made our stay in Florence one to remember!