I made them aware of our arrival time and there was somebody looking out for me as soon as we arrived on the street (good thing because I somehow couldn't find the address in my documents I had put together). The apartment is in a fantastic location, close to Piazza Tournabuoni and blocks from Piazza della Repubblica. The sofa bed is EXTREMELY comfortable as well as the main bed in the back. The front room (with the sofa bed) is right across the street from the back of a very popular and lively restaurant, so I would put your heavier sleeper up there, because you may hear some diners or the kitchen/dishwasher from time to time. The back of the apartment was bordered by a type of garden terrace from the units surrounding/above, and very quiet. The internet is located in the front room and though it is sometimes hard to receive signal in the back, there is a nice table in the front room to be able to do work or catch up on documenting your travels. There were even umbrellas to use while in town that came in handy. The refrigerator is large and we enjoyed utilizing the kettle to make tea for our stay. We appreciated the washer and drying rack to freshen up our wardrobe halfway through our trip. It was our favorite apartment to stay in during our trip!