This is a very hospitable family affair. I was met at the train station by a family member and he walked me to the the place. He showed me how to get in, wifi, all the amenities and how to use them in the apartment. There is a booklet and a some other pamphlets of recommended local restaurants. It was very warm and helpful. They are all very responsive to help with any issues or answer any questions. They were even willing to dog sit for me. The home itself is compact but very livable. The bed is upstairs in a loft which only has room for that and a little dresser. There's curving stairs, a bit steep. The bed and bedding is very comfortable. There is a skylight there from which you can see the famous Duomo, which you can see from the balcony downstairs also. The kitchen has everything you need. I made breakfast at home each day. They left me milk, water, OJ, and coffee pods. The washing machine is a lifesaver and also dries. The heating works well. Definitely Recommend!!