We were immediately welcomed to the apartment by Laura. She was very kind and hospitable, showing us where to find things, as well as answering some questions we had. The room was perfect for what we needed (a comfy bed to sleep). The bathroom, kitchen, and living room were an added bonus. The entire flat was very clean and had a nice cosy feel while still being very spacious. They were also very kind in letting us have a late check out and leave our suitcases while we waited to move into our new apartment.