I do not even know where to begin with this review. I’ll start by saying just absolutely AMAZING!! Everything about this air bnb experience was the most incredible experience we’ve ever had! Prior to the trip Anna was incredible about messaging me as I requested, recommendations for things to do and places to eat and what to see! Upon check-in Anna was unavailable and her fantastic daughter Oleshia checked us in and she was incredibly helpful and patient as our large group made our way to the apartment (even when we set off the alarm in the elevator accidentally). She was also helpful in recommending a few things before going on her way. We were also welcomed with gifts of beautiful little handmade vases from Anna. When we entered the apartment our 2-year-old daughter was ecstatic to find a tub full of toys and even a kids tractor to roll around on. She had a lot of much deserved play time here and we even got her to a park nearby recommended by Anna. The apartment location was within a few minute walk of all of the main attractions and absolutely incredible restaurants. Every day Anna had suggestions of local things to check out or eats to try it was so great. We wish we could have gotten to do half of her suggestions. At the request of my wife, Anna was also gracious enough to meet us on check out so that she could buy a few of Anna’s vases for Christmas gifts. This is our second time to Florence and it may officially be our favorite city in Italy after this trip and we look forward to coming back in the future, undoubtedly looking up Anna as our first choice! Would rate 100 stars if we could, just an incredible stay!