Marina is very clear in her communication and responded quickly to questions and was helpful on our traveling plans, such as booking the trains fromVenice, letting us know the distance from train station to apartment and the location of apartment to sites and places of interest before we even booked with her. She met us in front of the apartment at the exact time we planned to get there and walked us through the apartment. She's friendly and open person and I felt comfortable talking and asking her questions. Greeted us with a bottle of wine and delicious chocolates.
During the middle of the week she text us to see how everything was. I asked her to help me contact a taxi on our departure to airport since we were leaving at 3am, she did and text me at that exact time to now that everything was ok. She always responded friendly and quickly to our questions & needs. This made me feel comfortable since we do not know anyone in Florence and I felt I had her to help in anything. I am grateful!