Alda a very sweet woman, planned everything in advanced. Emailed us the directions to the apartment prior to arrival. Explained to us in details about the apartment and rules of stay. I ate the home made tiramisu that she made, it was delicious! She have welcome drinks too. She's very accommodating. The apartment is located close to retails and restaurants and tourist spots as well. Very walkable city. Close to train station. Very clean and have all the utensils and coffee maker as well. I forgot to print my train ticket, Alda was very kind to help print for me without any cost! If you are looking for a stay in Florence, this apartment is very recommended. I would give it a 6 stars!