Great experience! Location is awesome, easy to get to from the train station. Room is perfect - bed felt great after sleeping on a bus the night before. Yeh was here to greet us very early so we could drop our bags off even before the room was ready. Marta gave us beautiful little book marks! Since they didn't have guests coming the next day, they let us keep the keys and come in and out all day - great for a 1 am bus! Great value and will be back next time I'm in Florence!