We were 'told' to arrive between 2-4pm. We arrived 3:50pm. Francesca greeted us with ' hello, you are 40 minutes late' but with a smile. Still a bit disturbing and not very welcoming. I did realize there was no air conditioning but the room was actually not well ventilated and sleeping or lack of sleeping, was unbearable ! She really should invest in more than a small fan! We ended up having a family emergency at home in the states and had to fly home, but there was NO WAY we would have stayed there another night. Francesca was very nice but for a European, or even if she was from the NE in America, she was extremely high strung, anqish and wired. Would not recommend. Sorry