Our experience staying at Lucas place was amazing! When we first arrived, Lucas associate met us with the keys and showed us the place. Their office is right upstairs from the apartment so made things easy. I forget his name unfortunately, but his associate gave us a map and made some great local restaurant recommendations. You did have to conserve hot water, as it is an older apartment but that is typical in Europe. The view from your bedroom was AMAZING and was heated when we arrived. There was a washing machine which was great. You are centrally located and the view was worth every penny. On our checkout day we didn't have to leave until 6 pm so Luca let us leave our luggage upstairs in their office for the day while we enjoyed our last hours in Venice. I would recommend this apartment for anyone that wants a memorable stay in Florence.