A friend of Patrizia's let us in and helped us with our luggage and made us feel very welcome. The place is perfect for a couple to stay and take full advantage of romantic Florence. We were so close to everything that even in the height of summer crowds we were able to see things early and in the evening when we had no problem with crowds.Once you are up the stairs you are in a marvelously appointed apartment with a very special terrace. We spent a lot of time on the terrace just listening to the city alive with summer activities including organ music from the the church across the street, to the bells across the city, and music from the piazza nearby. Really enchanting.