Paolo's brother, Stefano, met us at the apartment and even helped carry my luggage up the stairs! He gave us a thorough overview of the apartment, which was beautiful and had everything we needed for our stay (including a new, full-size hairdryer, air conditioning, and comfortable bed). Stefano also gave us a map complete with recommendations for restaurants, gelato, and things to do around Florence, and his recommendations did not disappoint. The apartment was centrally located and truly felt like a home away from home. We hope to come back to Florence soon and stay here again!