Jacopo was super responsive ahead of our arrival, and met us at the apartment when we arrived from the airport. He showed us a map where he listed favourite restaurants and places to go and was very helpful. At one point during the stay, we had a small issue with the drain in the bathroom, which he came and fixed immediately. The apartment looked just like the pictures and even has air conditioning (amazing for the hot summertime!). The location was also perfect, in a cute neighbourhood that wasn't too touristy but still had tons of restaurants and was extremely walkable to all the typical tourist attractions. We would definitely stay here again!