Giovanna is a five star renter of a beautiful, clean apartment in perhaps the best location in Florence. She was responsive to my calls and cooperative to the highest degree. I rate her personally, and her apartment, a 5 but had some serious issues that are specific to my personal needs. I bring them up, not to be critical but rather as a warning to a very small sector of Airbnb’s customers who share some of my weaknesses. I am 88 years old and had suffered a fall just prior to my trip. I was a little unsteady on my feet and using a cane. My eyesight is not what it used to be when I was younger. The building was, I’m sure, built a couple of hundred years ago (or more) but it has been upgraded with electrical wiring, plumbing, an elevator, etc. That said, the hallways are, at best, dimly lit, and, in one case, I could not activate the automatic light or find the switch to turn on the light. I had to use the light on my iPhone. The 4 steps down and then 4 steps up between the elevator and the apartment were challenging for me, especially with the poor lighting in the hallway. When you enter the apartment, as I did, during the day, you are greeted with a beautiful sight of an open, bright, clean, apartment with two large windows overlooking the Piazza DiSignoria (an amazing view!!!) through which the sun was shining. My attention was focussed on this beautiful sight and I failed to see the step down from the doorway into the apartment. My friend, who accompanied me on that first entry. Caught me as I started to fall and I was, thankfully, saved. There is one other small step inside the apartment which is not marked with a color difference to attract attention. The only other negatives were related to my spoiled American expectations and would probably not affect most renters - 1. The “hot” water never exceeded tepid in temperature and 2. the shower was barely large enough to bend down to pick up the soap bottle which was left on the floor. I summarize by saying that my total experience was a delightful one and my negatives are related to my own personal shortcomings. Giovanna was a pleasure to deal with and I highly recommend her, and her apartment, to any future residents who are younger and in better shape than I am.