Niccolò was always swift and responsive communicating prior to our visit, and met us on time at the flat. He was meticulous in explaining the flat and the area to us, and had wonderful recommendations for what to do and where to eat, etc. It was terrific to have such a good introduction to Florence as we were only there for two nights. As a result of Niccolò's advice we have eaten the best coffee and pastry of our lives at a nearby market. Niccolò was also very warm and welcoming and we felt comfortable and at ease as soon as we arrived. The flat itself is secure, in an excellent location - we walked everywhere - clean and usefully furnished. If we had another weekend in Florence that's where we'd be staying.