Laura is very sweet and helpful. The photos of the apartment are accurate. We had everything we needed to have a wonderful time in Florence. Having two bathrooms was fabulous. The location of the apartment is absolutely the best in Florence. As other reviewers stated, there is street noise, but am pretty certain you will find the same throughout the historic center of Florence. What is not common in the historic center is an elevator. I will put up with some street noise any day over having to walk up two long flights of stairs to the apartment.