You can except great service from Grazia. Grazia went out of her way to keep in touch with us before we arrived to the apartment, to answer any questions we had and to provide us with directions to the place. She was always available at the apartment or through whatsapp when we were in Florence as well. In addition, she arranged a taxi to take us to the aiport at 330am and she made a sweet gesture and followed up to make sure they arrived on time and everything went well for our travels. We really appreciated everything.