Elenora and her mother Betti greated us upon arrival. They were very sweet and showed us everything we would need and wanted to be sure we were comfortable. The apartment is exactly as described, was super clean and met our needs perfectly! The neighborhood was fine; there are bus stops close by, a grocery store very close, and a short walk to the city center. My daughter, whom I was visiting, is studying at the University of Syracuse - Florence for her study abroad semester and the SFU campus was only 5 minutes away - very convienent! Overall, it was a wonderful stay!