We recently stayed in this apt while visiting Florence, Italy. Our flight was delayed so we arrived for check in later than planned. Alessandro was easy to communicate with and spoke English which was very helpful. She was waiting for us outside the apt when we arrived by taxi. She was very accommodating and also reserved a taxi for us to get to the airport for our departure. The apt was very clean and had all the amenities we needed. It was delightful to have tea and coffee available in the apt. It was also helpful to have a hair dryer, umbrellas, and electrical adapters available. The location was perfect...close to coffee shops, restaurants, and shopping all within walking distance. The central location made it easy to get to places of interest and to the train to travel to other parts of Italy. The Duomo is just steps away from this apt and climbing the steps to the top of the dome gave us a stunning panoramic view of Florence. Ciao. Vikki