The place itself is 5 stars. Location is great and the apartment is great. There are a lot of stairs though (the apartment is 2 floors and the terrace is on the third floor).
I made a mistake with the booking and put one guest instead of 4 (it's a 3 bedroom). She messaged and asked me the morning of our arrival date and was a bit rude via messenger (telling me she's 'proving' that I booked 1 guest, not 4). Instead of adjusting the booking to make it for 4 guests, she inflated the price (additional $300), on top of that she said if I didn't pay via cash/ or on airbnb before my arrival, she won't let anyone else in other than 1 guest. I contacted airbnb but they were taking a while to get back to me and I didn't really have any other option but to pay.
The lady that checks us in is also not pleasant. She told me check out time is 10 am... that wasn't what was on the website and I requested to delay it and she responded "no way". Also, you have no where to store your bags but inside the apartment until 1 pm. Where I was just requesting a delayed check-out (understood if not possible), the host contacted me and said to 'respect' the rules i signed on to and that was an 11 am check out. Again, I understood if she couldn't push check out, but she was quite rude in the messages.
There was no soap in the apartment when we came in. I made that clear to the lady that checks us in (not the host). We left the apartment and some one came into the apartment (without our consent) while we were out. There is no safe in the apartment.