The overall experience is nice. Marella was very helpful and she called me a few times to make sure I could find the location. Her english is very fluent we have no problem communicating with her. One of the biggest highlight is she prepared lots of useful travel information in the apt, with maps and business cards of restaurant she recommends. Her suggested restaurant was amazing! We were lucky enough to run into the once a year annual football game which took place in the piazza 1 minute away.