Lorenzo was very kind, friendly and helpful. He was waiting for us at the door even though we arrived late at night. He gave us a city map and took the time to explain and show us where the main attractions are located. The apartment was very nice, clean, well equipped and looked exactly as the one on the photos. We had been provided with everything we needed and really enjoyed the time spent in this apartment. I definitely would like to return to Florence and visit Lorenzo again :)