The communication with the host was great, we arrived late and it wasn't a problem at all to get to the apartment. It was tidy and the location was perfect, only 5 minutes away from the main square and the cathedral. The flat is not that nice as on the pictures but also not bad, especially when you only sleep there. I booked a room with two separates beds and what I got was one double bed and the second one couldn't have been even called a bed. It was more like two puffes, that were put close to each other, too short and narrow to be comfortable for an adult person, even a kid wouldn't be able to sleep on it. The bathroom was fine,I just didn't like the water pressure in the shower,it was extremely weak. In general, it was fine, but I excepted for something nicer when I saw the pictures, especially for this money. I can recommend for people who come to see Florence in one/two days and who only come to the apartment to sleep there