Excellent, well above average hosts. There were fruits and breads provided upon our arrival and all our many questions were answered quickly and thoroughly. The location is quiet but close to a tram that is 10 minutes from downtown where all the top sights are. We stayed at four different places in Florence and this was the most enjoyable: back patio, tranquil neighborhood, close to market and bar. I really feel they went above and beyond for us. They knew we were staying because of a relative in the hospital and took the time to print out a map with bus stops and tram locations for us. Really top notch