Paolo was exceptionally professional at all times when answering our questions before our trip, giving us ideas and suggestions for how to get to and around Florence. He met us at the apartment on time and had lots of information to share with us about his city, and many wonderful suggestions for where to eat, wonderful museums, etc.
The apartment itself is absolutely beautiful - you are staying in the cellar of a 1200 year old convent. It is beautifully decorated and very well laid out. The renovation was done with a careful eye to keeping architectural details present, like the shape of the roof, some exposed brick. But it was modernized with the utmost comfort in mind. It is right over the Ponte Vechio, and it's location makes it very easy to go back and rest, if you wish to do so between touring museums, markets, and palaces. If Florence were not such an amazing city, we would have happily stayed in the apartment the whole time! There is plenty of light, good wifi, and very comfy beds. Plus, it is cleaned meticulously.
Our only hiccup was with the hot water heater - there was plenty of hot water but it would run out unless we turned the water off completely and back on again. It was a minor nuisance and I've no doubt Paolo fixed it!
I told Paolo that he almost had a squatter, because I had a hard time convincing my sister to leave!