Casa Caterina was wonderful! Fantastic location right around the corner from the Duomo. Caterina was very responsive to emails and met us at the apartment at the agreed-upon time/date, and gave us a wonderful overview of the amenities. While her English is limited (and our Italian is non-existent!), the instructions were clear and simple - and we appreciated her attentiveness. The apartment was absolutely immaculate, and perfectly equipped. The washer/dryer were much appreciated, and the shower was terrific with plenty of hot water. The kitchen had everything needed, and there were all sorts of traveler perks available - extra toilet paper, sewing kit, info on Florence, converters, etc. Caterina has taken extra care to ensure that those staying at her apartment have everything needed for a wonderful visit.