The host was incredibly rude. Do not book here, the other reviews are all true. We waited over 1 hour to get into the Airbnb because he didn’t answer our calls. The listing says that he is supposed to meet you there, but there’s a code to get in, he never told us. He banged on our door for the cleaning fee, and did not let us know that he was even going to go and collect it at that time. The place was filthy, there was hair on the floor, sheets, and the towels were dirty. So I am unsure where the 85 euros goes too. In addition, the pictures are not what the place looks like, it is completely different. The ac’s do not work properly, one even leaks water which is a safety hazard. Another safety hazard are the chairs, they are all on the verge of breaking. I actually fell from one, because the screws are nonexistent. Also, when we expressed to him that he was rude and that there was other ways to do things, he didn’t answer and just said have a good trip. The reviews say that it’s a good location, but Florence is small. So any other place you can find will be better. Massimiliano please do better.