Ilaria was wonderful to deal with. She answered emails promptly and was quite thoughtful in her answers. Our arrival was a bit difficult as finding the apartment took a bit of work in Florence as after a while all the streets look the same. Thank goodness Ilaria was there at our agreed upon meeting time. She was leaning out the apartment window and called down to us (as we must have looked like totally lost foreigners that we were). The apartment is spacious, clean, located in an ideal location and was very comfortable for our family of 4. Would definitely stay here again should we return to Florence.