Lots of communication prior to our arrival which was great.We had train delays and missed getting to the pizza store across the street to collect the keys( it closes between 3.30pm and 6pm.) . I contacted Adriano who tried to help but we basically had to wait until about 6.20pm when someone was there to give us the keys. It was very hot, we had heavy luggage so it wasn't ideal. The bus does stop out front which is great when you don't have multiple bags to get on and off in a crowd. Aircon was definitely needed as it was very hot. Apartment is in a good location near the market and city centre. Apartment is a bit cluttered, no space for clothes to hang or drawers to put clothes in. Towels are also pretty old and bathroom is very small. But this is Florence and it's a historical city. And remember that there are 3 flights of narrow steep stairs to carry luggage up. If your not strong and have heavy bags you will struggle.