I can't stress enough how amazing this place is, truly it's a home away from home! It has everything you could think of, it's clean and in a perfect location. Plus you get some wonderful hosts. Although I never actually met Lorenzo in person he was quick to answer emails and provided plenty information prior to arriving. Anna who met us was lovely and very keen to make sure we had all the information we could need as well as plenty of recommendations about things around Florence. Overall I'd highly recommend staying here and would happily stay here again next time I'm in Florence :)