Pilar is such a gracious host, very accommodating with the check in/check out process. The apartment is perfect for a few days of sightseeing around Florence. Centrally located, close to most sights, but also nice and quiet at night and VERY safe. Only issue we had was with the bed. It’s a fold out couch with a very thin/hard mattress, so if you have a bad back, it’s probably not the best. All in all, we had a great time!