I had a great time staying at BBH! My room felt very private and the location in the city is great, only a 10 minute walk from the train station and 5 minutes to the river. Silvia was attentive to anything I needed and very reachable. I felt very welcomed and the hallway wall has a big map of the city with key placed labeled, along with more info you might need and contact numbers. I would definitely recommend staying here for anyone visiting Florence!