Alessio was great. He was busy and wasn't able to check us in which we didn't mind AT ALL. He had one of his guys carry the luggage all the way up which was amazing since it was heavy and there were a lot of steps. He left a list of places he recommended to eat. The location was perfect for first time visitors to Florence. There was street noise/traffic which should be expected with the location. However, close the windows and it's barely noticeable. We HIGHLY recommend his restaurant, Antico Fattore. It was the best place that we ate in Florence. The staff was great as well. The major sights were within walking distance. We are going to recommend his place to all that visit there. Thank you so much!!