We arrived in Florence around 22:00. We picked up the keys at the restaurant next door and headed up stairs. There was two of us and two rooms so we had enough space. We only stayed the night so we just slept and left the next morning. The shower is good and there was a kitchen and living room area. The only downfall was that you could hear everything that happened outside the window. If you have a hard time sleeping with noise this could be an issue for you. Victoria was super friendly and helpful plus we kept communication the whole time. It was near the main things to do in Florence. It was easy to get around the area. It’s about a 10 minute walk from the station. We did not try public transportation, so I can not speak on that if you were going farther around the city.