Florence was wonderful and made even better by staying at Marella's. She was very kind and accommodating meeting us at the train and assisting with transportation to the place. She is great communicator and responded quickly to a small issue we had starting the washer. The location couldn't be better as its centrally located to everything literally walking distance. Some street noise if you're a light sleeper. Bed was comfortable best yet in Italy and her place was clean and well stocked. I highly recommend!