Cristina was very friendly and helpful, leading up she sent a lot of information. When we arrived she gave us half an hour induction of Florence, what do to and how to get around. Easy to get to and from the city in 15mins. This place is perfect for travellers or those wanting local tips. It was a little too much information and ‘rules’ for us and not very private for a couple. There is a room next door which you have to share a bathroom with, so this can be tricky if you’re both trying to use the shower at the same time! Was very clean though and Cristina treated us to an icecream and told us about a great local pizza place.