The apartment was exactly as shown. It was well appointed and comfortable. Everything we needed was there and they all worked. One day, when we had a problem with the electricity, Mike walked us through re-setting the fuse box over the phone and he knew exactly what to do and clearly communicated the instructions.

The area is perfect - close to Santa Croce, which I find to be the quieter side of Florence, but still a stone's throw away from everything. There is an abundance of good restaurants and shops around.

That apartment is on the fourth floor of a walk up building - not bad except when bringing luggage up and down. But this was manageable.