Pam is everything I would hope for in an airbnb host, and much more. My boyfriend and I were staying here for three days, and were immediately welcomed after long hours of travel with a smile and the welcoming nature of Pam. One of us has already been to Florence, but if we hadn't been, we would have been just as knowledgeable of the area with Pam's copious amount of information about the beautiful city of Firenze. From hidden restaurant recommendations to the most popular places, Pam had information for everything available to us, including a map around the city. The home itself was lovely (terrace being my favorite part, being able to sit outside and enjoy the quiet mornings in Firenze), the bed was comfortable, and everything was clean and well-kept. Down to every last detail, she had everything to make you feel as if you were at home in Firenze.