We were greeted by Diego when we arrived. He was very friendly and gave us a list of recommended places to eat around Florence. Throughout our stay Tina and Diego were very responsive. They let us use their washer and dryer without any issues. The location is fantastic! You're a short walk from everything in historic Florence. The only drawback is the stairs leading up to the place, but you get used to them after a few trips up and down. Be sure to pack light!