Margherita was amazing, we had our wedding in Florence so all of our family came and one person got lost on the train. We called Margherita for help and she was very empathetic and helpful. She also made sure to arrange cab services for us and even brought over a bottle of wine as a wedding gift. The place is so gorgeous, the only thing I will say is that this place does not have 2 nice bathrooms. One of them has a small shower and the other one with marble has no shower. This made it hard for us as we couldn't shower at all and the bathtub was hard to fill with hot water. However, I would absolutely stay here again. We loved the decor and location was good.