Laura met us on time & even carried my suitcase up the 76 stairs! (My husband did his own.) The view from the terrace is just like the photo, I'm happy to say. The kitchen is well designed, the living room spacious, & she has a big refrigerator there. Ample closet space. An unusual shower! She proved to be a very accessible host: gracious, charming, helpful, and she speaks English well. And she left us a bottle of Tuscan wine! We couldn't have chosen a better spot to enjoy Florence. Safe neighborhood, near markets and all the wonderful sights! You'll love the bells from the Duomo in the background...