The flat is perfect for two couples or a family, with two excellent bedrooms and bathrooms. Daniela is very responsive and helpful and thus a fantastic host. When the buses went on strike the day we were leaving, she even helped us figure out alternative transportation and ended up picking us up herself! There were a lot of rules for the apartment and most were really just common sense. It did make it feel a little harsh with all the signs about rules posted everywhere but they weren't anything unreasonable. Hot water was great (although one night there was a citywide water issue) and the beds very comfortable. Everything is as it looks in the photos. Clean, comfortable and central. There are a few flights of stairs but nothing compared to some of our other airbnb's. Recommend this place if you need a nice large place to stay in the heart of Florence. Great value!