Paola was kind and responsive, and helpful in bringing up luggage (up 3 or 4 floors via stairs!). She had suggestions about where to go eat, and feedback about transportation.
I will say that the lock to the apartment is weird to use; my friends and I struggled with it both nights we were there.
There was also a slight cleanliness issue — one of the towels had a stain of some sort (possibly blood). Thankfully, my friends and had our own towels too.