Four of us spent three nights in Nicoles apartment. The apartment is just as pictured, if not better!! Be warned that you will be going up a good bit of stairs with luggage and no option for an elevator.
She was super easy to communicate with and was flexible with us and allowed us to check in an hour earlier than we originally were supposed to.
Make sure to have soap to wash your hands as that is not provided. Some things are hidden in the many cabinets, so you'll just need to look hard to find some items.
Overall, a great value within walking distance of many amazing attractions in Florence!