Great location, walking distance from every major tourist sight and tons of fantastic restaurants. The rooms were clean and well set up, with lots of character. Luce's check-in instructions were clear and easy to follow, but we had some trouble opening one door (not her fault - we were stupid). When we let Luce know, she came right over to help. She also gave great advice about local amenities and was easy to communicate with. We had a great time in Florence and we'd happily stay here again.