Nicole was very responsive throughout. She even allowed us to plop our luggage in the place before check-in time. She also sent me a nice insider list of restaurants, bars and other eateries. If we had questions during the stay, she was on top of it. She didn't meet us at the door, but she did provide detailed instructions for how to enter. Super easy.
The place is kind of funky (The kitchen in particular), but nice. The ceiling's are super cool after seeing so many frescoed ceilings throughout Italy. The beds and bathrooms were clean and comfortable. The AC works great.
We did encounter some issues. The kitchen faucet handle came off in my hand. The kitchen sink strainer had a few layers of gunk that needed cleaned. One of the burners on the stove wouldn't light. We couldn't find any dish soap or dish towels. Nicole said the towels should be hanging from the oven handle, but no luck.
The TV's weren't connected to any service, though the place looks pretty connected and says it has 'home automation' nothing I tried worked or made any sense. No instructions either. Wi-fi was decent. Way faster download than upload...which is typical.
The biggest bummer was the laundry machine. It doesn't work and we found out the hard way. We started the machine and walked away only to find two hours later the drum was stuck, never washed a thing and the dryer was on baking our dirty clothes. My wife and I ended up hand washing everything in the tub until 1:00AM. I'm cool with things not working, but there should have been a sign.
This place is almost great, but it felt to us like it was somewhat deserted. It's a cool, funky modern place with fun art and cool air in a great part of town. It just needs a little love and some instructions on what works and what doesn't.