Chiara was very gentle from the very beginning. I had some trouble accessing the door and she came to the apartment to help me with that. When she realised it was my first time in Florence, she gave a map, she sat with me on the table and she explained to me all the important places to visit. She practically became my personal tour guide :) The place was super clean, nice and well-located, just two blocks from the Rifredi Station that takes you anywhere.