Michele was friendly and helpful. He met us at the apartment and took time to show us around it and the local area briefly, despite us being later arriving that initially expected. He also kindly booked us a taxi and came to see us off at the end of the trip, which was very nice, and emailed us while we were there to check everything was OK. The apartment itself was lovely and we felt very at home there. There was some noise one morning from the workshops outside but the other 4 mornings we were there it was fine, we slept well and the weekend was especially quiet. The back bedroom is quieter if it is an issue in the front bedroom. This was the the fourth time I had been to Florence and it was my best experience yet - I would certainly stay in this apartment again and enjoyed the Oltrarno area a lot.