I will begin by saying that the location was good and the apartment was clean. It is NOT suitable for people with mobility problems, too many steep steps to get to the apartment. I don’t think I have ever written a bad review, this will be my first. I am sure that Luca will contradict me and that is fine, my review is for future travelers that are considering any of his properties.
Luca has a few places that he rents to tourists so he hires people to manage them, in my case Cristina. I understand if there is a language barrier or some sort of miscommunication, but the lack of respect from Cristina was unexcused.
We agreed to meet at the ice cream location across from the property at 2:30PM. Our train leaving Monterosso was delayed so I tried calling Cristina and her phone was disconnected. I sent her an email saying to please meet us at 3PM instead. No reply. We arrived to the ice cream place as directed at 2:40PM, waited inside as I was trying to reach her. Kept sending her emails and se replied saying that she waited for 30 minutes and that she had other places to be at and that she would be back at 3:45. She did not look for us inside... two adults with luggage... I tried calling again and her phone was disconnected. I asked a clerk for Amorino’s for help and she tried calling her from the store’s phone. Cristina’s phone was still disconnected. She tried again and Cristina answered. The clerk explained that we were there and Cristina told her “I waited for 30 minutes” and hang up on her. We waited. I was not happy but was not going to let this ruin my day. I emailed her asking for Luca’s phone number and she replied to please wait for her. She arrived, I listened to all the instructions and then she began lecturing me as if I were a child. All I said was that I emailed her and that I was disappointed with the situation. She got angry said something I did not understand and almost slammed the door on my face. She turned around towards me with such anger that I had to asked her to leave and closed the door on her. Luca? Non existent... I sent him 2 notes and no reply. If you decide to book here and if you have any problems, forget it, you will have no support from management or Luca, the owner. I did filed a complaint with Airbnb.