Giulio was easy to communicate with before, during and after my stay. The location of the apartment is a five minute walk from the S.M. Novella train station. The apartment is tucked down a side street, so there is no street noise. There is an air conditioner in both bedrooms, and one in the living area as well. True, you do have to walk through the bedrooms to get to the bathroom, but I knew this so it was not an issue. The hot water stays hot while taking a shower. So, prime location, air conditioning in every room, continuous hot water and a great host. I will be back :)