Paolo was a very professional, friendly and helpful host. He greeted us on arrival and gave us lots of good suggestions for our time in Florence, and also us with a map of some nice walks and places to visit. The apartment was in a great location just minutes from the Ponte Vecchio and was very clean and cool even though there was a heat wave in Florence during our visit. We didn't have phone service in the apartment however this was not a problem as there was very good wifi. We would definitely recommend Paolo's place.