We loved everything about this stay. Beautiful lofted apartment in a central location that is walking distance to all the main sites in Florence. Very safe area. The building has a lift so we did not need to carry our bags up too many stairs. Diana and her staff were excellent - very communicative, responsive, and helpful with all inquiries. They have a genius map of Florence they’ve curated with recommendations for everything from restaurants to rooftop bars to entertainment. We found their recommendations to be very good. They also allowed us to stow our bags at their main office for an entire day before our nighttime train departure to Rome which we greatly appreciated. The place is a 20-22 min walk from the train / bus station so given the August heat we usually elected to take a cab. Calling a cab in Florence is very easy and they met us right outside our front door which was nice. Overall a great stay.