Our flight to Europe was delayed with snow and then on the way from Paris to Florence, my luggage was lost. Alessio was so accommodating and flexible. He even offered his email as a point of contact for the luggage. Even though it was late when we arrived, he showed us around and gave us a map with the must see museums and restaurants! We loved his recommendations in the area. Especially the market down the street! This apartment really helped us feel like locals. The view is just stunning. We loved coming back after a long day with a bottle of wine for the market...and just take in the lovely view! The apartment is just far enough away from the commercialism of the dome area. The neighborhood is quiet and safe. The description and photos are exactly what you get. What a wonderful experience in Florence!