Alice was probably the nicest host I've encountered. She was very accommodating to our later arrival time, and allowed us some flexibility with leaving our bags after checkout for later pickup. Alice was quick to respond to our communications and even took the initiative to send us screenshots of the walking directions to her place (helpful since we didn't have data/Wi-Fi to pull them up when we arrived). She gave us some great restaurant tips, and even brought in my clothes off the drying line while I was gone when it looked like it was going to rain on them! The room was just as stated; clean and nice. The bathroom was shared with others staying in another room, but we didn't have any conflicts with that. Note that there was no AC (as is the case with most buildings in that part of town), and when you leave the windows open for cool air you might get some mosquitos in the room (no screen, unless you rig the mesh window blinds like we did!). Alice was kind enough to supply us with bug swatters and itch cream just in case. However, that was kind of overkill since bugs were not a problem during our stay. Bathroom was clean, and there is a cute little kitchen, dining room, and small balcony overlooking a garden that you can share. Also, the room stayed relatively dark with the shutters, making it relatively easy to sleep in. The Wi-Fi was slow, but unless you're trying to watch YouTube you should be fine. And plus you're in Florence so turn off your device and get out there!