Two friends and I from the U.S. were visiting Florence for the first time. Upon our arrival Gianfranco greeted us at the door, helped with our luggage, and showed us around the apartment. The apartment was a great set up, location (walk-able to everything!), and very clean. We did have one small issue when the electricity went out, but as soon as we were able to get in touch with Gianfranco he quickly was able to resolve it! Overall, we had a great stay and would defiantly return of we make it back to Florence!