Carmen's apartment is very clean and organized. It had everything. In the kitchen - refrigerator, all utensils, stove, microwave, washing machine, dryer. In the washroom - hair dryer, sanitary napkin, linen, shower gel, shampoo, wet wipes and every basic thing one would need. Iron was also available. Now coming to Carmen, she is a great host. Very friendly and helpful, constantly in touch guiding us about the apartment and things to do in Florence. Checking in and out was very smooth, without any problem. Only the building number was missing everywhere, which is 80, otherwise we had a lovely stay all and all. Thanks Carmen!