Simona is very very organized, which was very helpful! She had binders of information, which had everything we needed, and if not, she was only a text message away! Her room was very comfortable, the duvet was warm and cozy, and her shower is very relaxing. It also helped that she was flexible with our check in time, made it easier for us to make it to our wine tour without our heavy suitcases! Location is convenient as she is close to the train station! I would love to stay here again if I am lucky enough to come back to Florence!