This flat is outstanding by all measures, and it's certainly among the very best Airbnb accommodations we have had (and we've had many). While we didn't get to meet Karen and Raffaele in person, the arrangements and communications were conscientious and clear, and they checked in with us numerous times during our stay to make sure all was well. This is a sweet and stylish flat, very well appointed and updated (especially the kitchen and bathroom), quiet, and extremely comfortable. The terrace is one of its best features, and a wonderful covered outdoor space for breakfast to start the day and for vino at the end of the day. We know Florence quite well (this is our 6th trip there) and Sant'Ambrogio where the flat is located, is an actual neighbourhood (the great Sant'Ambrogio market is steps away) and the flat offers a welcome respite from the tourist crush of the district around the Duomo. Florence is rather compact and eminently walkable--all the major sites are in fact, reasonably close to the location of the flat. At the same time, the area around the flat is lively and welcoming, many restaurants, bars, shops, and the like. In all, this is a brilliantly located flat, well designed, supremely accommodating and comfortable, and the hosts are attentive, thoughtful, and conscientious (even if you don't meet the face-to-face) . Our recommendation--stay here when you visit Florence.