We booked the Glamorous banana leaf room but we received the details for check in from Micol for another room. We checked in in some Boho room.
We only stayed 1 night and was ok with the room because it seems to have the same amenities as the one we booked and it was clean. Also we were with a baby and checked in pretty late. Didn’t have time to stay in calls/messages for such thing.
BUT if you plan to stay more than one night please be careful to receive what you actually booked. I think is a shame to receive something else then what you booked and was expected.
Other then this, the place was pretty close to the city center, the self Check in and self Check out went smooth and Florence was an amazing city which I totally recommend for visiting.