We had a very pleasant time at this apartment! Roberta's husband greeted us very kindly and gave us great reccomendations on things to see/do in Florence. The apartment is on the top floor, but there is an elevator! The balcony was spacious and roomy enough for the kids to play on. They have a high fence around the balcony for safety. The apartment was very clean and well stocked. The beds were comfortable and we had plenty of soft clean towels for our use. Each bedroom offered a lot of storage. The shower was amazing! The location was great - in a quiet part of Florence, but just a short bus ride away from the tourist sites.