Alberto was absolutely amazing! This was our first air bnb experience and has set the bar high! He was there to greet us right when arrived and helped us with all of our luggage to the fourth floor! The room and bathroom are immaculate and and perfectly sized. It was also our first time in Florence and Alberto explained the area well and assisted us with many sight seeing arrangements and even went as far as printing all of our tickets for us as well. He also helped arrange a last minute 3 days stay in the beach area we were looking for and let us keep some luggage in storage while we were away. Not to mention the breakfast was delicious and served right in the room every morning. He really couldn't have been more helpful and kind! My daughter and I would recommend this air bnb to everyone as it was a highlight of our 2 week long trip in Italy. Thank you so much Alberto!!!!