Christina was in connect from the time I made the reservation. She greeted us at the apartment and explained how everything worked. She also had resources for us and gave us suggestions on dining. The location was excellent. It was a 3 minute walk to the tram to get into Florence. The apartment was equipped with everything we needed and the air conditioners in the bedrooms was quite nice to have during our stay. Christina responded immediately when we had one problem and it was taken care of easily.