Our stay with Raffaella was absolutely perfect. Her communication was flawless and quick and she gave us so much help finding our way around the city. Every message I sent was replied immediately and accurately. It only took approx 15 mins on the tram to get to the apartment from the city centre, and there was a big grocery store a 2 min walk. The apartment was fantastic and had so many nice little touches to help us feel at home! The kitchen was fully equipped with everything we needed which was very helpful. I hands down would recommend Raffaella’s place to anyone looking to stay in Florence!