Our stay at Antonella was quite enjoyable, although a lot left to be desired.
We were welcome by Luciana, the concierge at our arrival ; the apartment was very clean and looked just like it does in the pictures. It's also very well located, far from the overwhelming crowds, and at very close walking distance from everything you might wanna see in Florence.
Our first disappointment concerned the bed : it's actually made up of two little folding beds and two very soft mattresses, the kind of which you really don't want to sleep on more than one night. Unfortunately we were there for 5, and our backs did not thank us for it !
Then, before taking a shower, we realized there was no bath rug to be found in the apartment. Given that the shower only has curtains, the marble floor got soaked and thus very dangerous to walk on when coming out the shower. We texted Luciana, but unfortunately she never got back to us.
Also, we were quite disappointed that the apartment, despite being quite well arranged for guests, lacked a few thoughtful details : there is everything to cook, but no towels nor plate rack to dry the dishes. There was also no paper towels, and only ONE roll of toilet paper !
Finally, our stay was unfortunately disturbed by ongoing works in the building, which caused much noise, and the water which got cut for a day without any warning. We thus spent an entire morning waiting for it, then left without shower nor going to the toilets. We immediately sent a message to Antonella who answered she would talk to Luciana, but she never got back to us for anything.
After we left, we kindly asked Antonella for a one night refund given that we could not use the water for a day but never got any answer.
Overall, I'd say that this apartment is more of a way to host as many guests as possible without really ensuring a proper care for them, which felt quite disappointing, compared to my other airbnb experiences.