This was our first experience with Airbnb and first trip to Italy. The reservation process with Airbnb went smoothly and communication with Sabrina was easy as she speaks both English and French. Sabrina was there to meet us at the agreed time and showed us around explaining how things worked. The apartment is very nice and what you see on the pictures is what you get! The apartment is clean, comfortable and has good WiFi connection, air conditioning and TV. Sabrina also left us a welcome present, a good wine bottle of her own wineyard, as well as, all the basics to make pasta! The neighbourhood is safe, grocery and many restaurants nearby, and from walking distance to all the museums and attractions. I would return to Sabrina’s apartment if I ever have the chance to come back to Florence!