This apartment is fantastic. I stayed here for 21 days and could not have been more comfortable. The location in literally right next to the Santa Croce church. Right outside the doors are restaurants, bars, a very lively piazza, beautiful leather shops, an open air market, and everything in Florence is minutes away on foot. The actual apartment is on the second floor. There is an elevator for when you arrive with your luggage or if you have lots of groceries, but I only used it twice. On the way in and on the way out. The two flights of stairs are very easy. The apartment is clean, cozy, with lots of fun kitschy stuff that makes you feel at home. The bed is hard (I feel most are in Europe. I've yet to meet a soft one over here) but comfortable. My friends stayed for two nights and slept on the pullout sofa and said it was also very comfortable. The kitchen is small but well appointed. I had everything I needed to cook meals in house. One of the best things for me was the apartment has a clothes dryer. It was wonderful to be able to do a load of laundry and not wait two days for it to dry. I would highly recommend this apartment. The only thing I would note is that it's location is in a lively part of town. There is activity in piazza Santa Croce all hours of the night. It is fine with the windows closed. But if you require complete silence in order to sleep it might not be the place for you.