Leonardo's place was misrepresented on the listing and was anything but cozy. It was a commercially and dated decor which I could accept but most importantly it was not clean. The white tile floors were filthy. My grandson was walking in white socks and they became black within a few minutes. I texted Leonardo and after a while he responded sorry. I said it was not acceptable and he said that he would send a housekeeper 3 days later. I got on my hands and knees and scrubbed the floor with paper towels because we had a toddler with us.
The bathroom was poorly set up without a single hook for towels or clothes. The worst part was the shower which was like a box which I could deal with but the water constantly went from hot to ice cold while taking a shower. I texted Leonardo and he said that he would send a technician but never did. Taking a shower was a painful experience.
There was little natural light in the apartment and the second bedroom was a claustrophobic box with no windows. Maybe if we were staying a day or two it wouldn't have been a problem but we stayed 10 days. I go to Florence yearly to visit my daughter and have stayed in many Airbnb's and have had positive experiences and left good reviews but I really have nothing positive to say about this apartment except the location. Cleanliness is my top priority and this apartment fell well short of this most basic expectation.