The room is as shown in the ad but was in decent condition. When I arrived the windows were open in the room and the bathroom, it was about 35f outside. Both rooms were extremely cold. I immediately closed all the windows. I asked for the heater that was advertised in the ad. I was given a heater which actually heated up the room fairly quickly. I was allowed to wash my clothes while there. Host Mauro is usually in the apartment all the time and is helpful and accommodating. There isn't a real common area for interaction except for the kitchen and a table for eating. It seems all the common areas have been made into rentable rooms. Most people in the apartment kept to themselves with their doors closed so not much interaction. Mauro gave me directions and a referral for a good restaurant near the apartment. When I was there, I shared the bathroom with three other people. The shower is extremely small, it's about 2x2. The apartment is a great walking location, I didn't use any public transportation while there. If you're looking for a place to stay while in Florence and plan to keep to yourself this will probably work. If you're looking for an interactive Airbnb experience this won't work. I did feel very safe as a single woman in the apartment and in the neighborhood while walking at night.