The house is spotless clean, as seen in the pictures and it has a very cosy feeling. We extremely likes the location, the house is in a great neighborhood with local people and no tourists. You can easily walk to the city center in a few minutes. Communication was great all the time up to the arrival, check in & out were both easy. Elisa was there to meet us in person and she was always friendly and welcoming. This is a top quality place to stay in Florence.