Susanna was the perfect hostess. Very professional with every interaction and extremely helpful providing us with detailed information on things to see/do while in Florence while also providing us a list of towns to visit during the rest of our stay in Tuscany. Susanna was even kind enough to call the local taxi company for our departure. The apartment is in the perfect location and so central to the main sites in the city yet VERY quiet at night. The apartment has everything you need for up to 4 people with a fantastic size kitchen if you plan on cooking at the apartment. I can't recommend Susanna's apartment any higher.