David was extremely friendly and helpful. He spent time with us when checking in to really go through everything clearly in regards to the apartment and what to experience during our stay in Florence. He suggested some great restaurants where we had great meals and even went out of his way to give us gluten free suggestions for my sister who's coeliac. One of the ones we went to was really great for everyone to eat at not just those who are gluten free. The apartment was clean and in a great and convenient location. I'd recommend staying here while in Florence.