The location of this place is amazing! From the terrace you feel like you can almost touch the duomo, it's magical. Mateo was wonderful when we checked in. he helped me carry my luggage up all those steps and gave us many tips on the city.
The bed was the most comfortable we had in a week. Wonderful place and experience.
The only negative was that we messaged Federico several times during our stay and he didn't respond until after we left explaining he had fallen ill and apologizing. They had promised to let us know if we could stay an extra night and/or if we could deposit our luggage for the day. because we didn't hear back we had to check out very early and take our luggage to the train station and deposit it there and we almost missed our tour.
other than this, our experience was amazing!