From the moment we first booked, Claudio was a great host. We knew what to expect upon arrival and appreciated his willingness to allow us to check in early. The location is incredible. Far enough off the busy streets that we didn't hear street traffic/crowds, but close enough that we were within a few blocks of the Duomo and all that Florence had to offer. This is not a place for people that don't like climbing stairs, but it's well worth it for a traveler who wants to be near the heart of things. We would definitely book this location the next time we return to Florence!