Alessandra could not meet us but had her cleaning lady waiting for us when we arrived, she showed us where everything was. Alessandra's apartment is exactly as described on AirBnB, the apartment has been newly renovated and is really like a home away from home, we felt really comfortable and enjoyed our stay. We wish we could have stayed longer. I would not hesitate to recommend Alessandra's apartment to anyone, if we go back to Florence we will definitely stay again. The apartment is really close to most attractions and there are lots of eating places really close by. There are 56 steps to climb, but once you are inside you totally forget about them.