Marella was a wonderful host and helped make our first visit to Florence very pleasant. She met us when we arrived, explained logistics for the apt, and gave some great recommendations for dining, shopping, etc. We had a couple small questions during our stay and Marella was happy to answer them for us over email (she also offered to be available by phone but email was easier for us). She was kind and welcoming.
The location of the apt is very ideal- 10 to 15 minute walk to almost everything you want to see in the city. The neighborhood Santa Croce is small but lively. With this great location did come some considerable noise (cars and people mainly) at night. It's a trade-off. It was bearable and we would stay here again for sure.