Shelby and Nicco were amazing hosts. We were greeted by both of them at the flat. They gave us lots of information on the unit and the area. All of their recommendations on restaurants and places to tour were spot on. The unit was perfect for our family of 6. It was spacious, warm and inviting. It was located in such a perfect area. We were able to walk to everything in Florence. Because of its location were able to stop by the flat often to drop things off or take a quick break from sightseeing. We would highly recommend this rental, and would rent it again if our travels take us back to Florence