If you are looking for personalised hospitality and help, Tina is a great host. She will be there at the apartment at check-in and check-out. She helped us with parking our additional car, provided suggestions on things to do in and around Florence, and also helped us with our luggage. Tina also provides us with a crib for our 18 month old but this was at a charge of €10/day (we were not aware of this in advance). I would also recommend reading the house rules in advance of booking for alignment.
Thank you Tina for your hospitality.