So to begin this apartment looks stunning on the photos but on arrival it is a completely different affair.Having stayed in some amazing Air B n B properties this was without doubt the most disappointing! The space is really unpractical and un-welcoming. The host on arrival couldn't wait to leave! That was the general impression we felt..we were asked if we would like the heating switched on (at a cost but not an issue)..we said yes please as the apartment is quite cold even though warmish outside..the host then replied that she had no idea how to switch it on..and that the internet is loaded with a certain amount of credit but if guests previous to you have downloaded large files then it will run out!..so kind of tough for you as it did run out the following morning.The neighbourhood right outside the apartment is sketchy to say the least! I live in Malawi and am pretty well travelled but the area in general where you are staying is a little dodgy and pretty run down and you really don't feel like you are experiencing the real flounce..and also feels a little unsafe (great idea is to stay on the Oltarona side of the river as it is stunning..which is where we moved to and it was amazing). The door to the frankly depressing terrace..which looks great on the photos but even on a sun drenched late autumn night felt un-loved was broken as was the cistern in the bathroom. The kettle was un-usable it was that yuck inside and the glasses and general kitchenware was sort of half cleaned and the glasses basically smelled..to be honest i could whine on about the things wrong with this booking..to sum up it is just a very unloved space that is cold in energy and generally unwelcoming in a rough area of Florence. The price tags hanging off the random art works in the place kind of says it all..un-classy..not homely as the pictures suggest and a host who just really couldn't be bothered..i have stayed in far better Air B n B's around the world with hosts who care for there guests..this was far from the case here..a real shame..seriously choose elsewhere, this isn't the property that the photos's or the description suggest.