We were greeted by Alex who was very friendly and helpful giving us great information about Florence. The room was very clean with fantastic wardrobe. The bathroom was also really spacious and fantastic. There was great attention to detail with little extras all making for a great presentation. Natasha was also really nice and friendly. You could not wish to have better hosts. The only downside being that despite all efforts it was noisy but one has to bear in mind that you are staying in a fantastic location in the heart of a big city. Overall a great place to stay in an amazing city.