It has been a terrible experience. The host isn’t available to be contacted and when rarely possible she is pretty blunt. The shower was unsafe and uncomfortable. The loft is also quite small and dark despite the pictures. The heater was set up too hot and made me extremely sick. The kitchen is well assorted of tools and other things, then this is very nice for cooking. I left the place a little bit messy, this is my fault definitely. The host verbally offended me after my staying and she has been outrageously rude without let me speak on the phone, I couldn’t give one single answer. I love Florence and i spent nice days not cause this my bnb experience. I have been travelling and sharing houses for 15 years, I have manners and people’s references, I suppose airbnb is also from the host make people feel comfortable and from the guest be respectable of the house rules. It is based on communication.