We had a great week in Florence at Francesco's apartment. Pre arrival communication was excellent, Francesco doing what he could to help us out with some travel issues. We were met at the apartment upon arrival by his very helpful agent Elanora and assistant Alexandra who thoroughly showed us around the apartment and went through a lot of useful information about the surrounding area and Florence city. She even recommended where to shop for groceries and which is the best gelati shop! The apartment is HUGE! We felt like we were at home immediately. The kids loved having their own ensuite and all the beds were extremely comfortable. The aircon was a life saver during the heat wave that hit Florence that week. The kitchen was fully equipped with everything you could possibly need to self cater any meals. The washing machine was very useful, as was the ironing facilities. The apartment is in a great location and we walked everywhere. There is a bit of noise from the streets below in the late evenings but we soon got used to this. The restaurant across the road does a great pizza at a very reasonable price. We would not hesitate to recommend this apartment to anyone looking for a great, centrally located place to stay in Florence.