This apartment had really good pros, acceptable cons, but strange rules and some unacceptable issues. Keep reading for a full review. Pros: Amazing location! Literally 1 minute walk from Palazzo Vecchio and Uffizi Gallery. You can even see Palazzo Vecchio from the living room's window. Beautifully furnished apartment, even though it was in an old building. Comfortable beds. Good communication before booking. Neil helped arrange transport from the apartment to The Mall. He also recommended a restaurant to visit. Cons: Can be noisy at night from the clock tower chiming all the way to midnight. As with old buildings, you can hear what's going on in the apartment above you. We heard a baby crying all the way past midnight and lots of footsteps. Toilet doors are quite old and creaky, it disturbs the sleep of the habitants in the 3 rooms between the two toilets. We thought there would be two usable bathrooms. But one was so small that it was way too difficult to shower in. Therefore there was effectively one usable shower for 8 persons. We were not aware of this, as the picture is not included on Airbnb. Not much response after booking the apartment. Strange rules: After booking, we received a message via Airbnb to say that there is an additional cleaning fee of €60 which is not included in the cost. I wrote to the owner to clarify this one month before the stay, but received no reply. His assistant wanted to collect the cleaning fee money from me and it took a lot of explanation and calls from him to his boss, to clarify this. To my understanding, cleaning fees are usually transparent and indicated within the Airbnb charge. You must bring/buy your own toilet rolls. According to Neil (the assistant), they only supply 2 toilet rolls (for 8 pax) only for the first day. We had to purchase more from the supermarket on our own. Apparently this is the norm for all the 25 apartments under Neil. Personally, this is the first time I've encountered this rule. I stayed in another cheaper Airbnb in Firenze right after this apartment and they provided 10 toilet rolls for just 2 persons (for 3 nights). Earlier this year we have stayed in 7 other Airbnbs in Italy and have never ever heard or experienced this rule. Really strange. Anyway, this is the rule according to their apartment and the client has no choice but to conform. But it would have been nice to be informed about all these hidden costs before booking the apartment, so we could make an informed decision. Also for the price we paid for this accommodation, I personally felt basic necessities like toilet paper really should be included. Mistakes: On the first night, there was no hot water for shower, only icy cold water with a temperature of 10 degrees outside. It took us several tries to reach Neil who instructed us on how to switch on the water...