Francesca's apartment was beautiful and located within a reasonable distance of all the highlights of Florence. The apartment was clean, airy, bright and stocked with anything you need for a short stay. Her assistant Manuel walked us through everything we needed or wanted to know about the apartment and the city, including restaurants, cafes and shops to visit. The description of the apartment generally matched what we thought, though we did not realize the apartment was 5 flights up from the ground floor with no elevator. Manuel helped us with our luggage but it was tough for us to go up and down with a small child.