Giulia is wonderful and she made check-in a breeze. Her communication was unparalleled. As for her home: it was even more charming than we expected. The location is perfect, the stairs are easy and there is a small elevator for those with heavy luggage. The apartment was very clean and tidy, and she offered more amenities than expected. It was a lovely visit and I would recommend her home to anyone visiting Florence. There was nothing that could be improved upon.