She made us feel most welcome. She had been in touch with us before we arrived. She was waiting for us when we arrived from the train station. There were snacks waiting for us. There was an extensive manual explaining how to use all the appliances. She also showed us everything in the apartment, had maps, told us where to find the grocery store & all major sites. The apartment was lovely & in a great location near the Duomo. She recommended a wonderful restaurant to us also. Our only complaint was the apartment was listed as having air conditioning. Only one bedroom had it. The other bedroom & the rest of the apartment did not. Erika brought us two fans which worked fine as it wasn't too hot when we were there. We recommend that she makes that clearer in the ad. We had a wonderful time there & would recommend her apartment to others.