Ciro was very helpful. He sent us a detailed message about museum tickets, local restaurants, etc. upon our arrival in Florence. My son sprang his ankle the day before we left Florence. Ciro went to hospital trying to serve as a translator for us. He also offered us an extra day of stay with no charge. The apartment is next door to Duomo, and it is close to everything and very convenient. The unit is also very spacious and we felt very comfortable. A minor limitation is that it is a bit noisy from people in nearby bars in the night and from traffic in the morning.