This apartment far exceeded our expectations! We knew the location and the terrace view were going to be terrific (especially on New Year's Eve, overlooking the crowds and the concert in Piazza Signoria) but the furnishings and the elegance of the interior were really refreshing. Wonderful place to stay in the heart of Florence - we felt like royalty! Donatella was a resposive hostess - we never met in person because of a delayed arrival time, but she was easy to keep in touch with to make alternate arrangements.