Natalia and Alex's place was wonderful! Communication leading up to check in was great, they shared recommendations and tips we asked about even before our arrival. On arrival Alex was waiting for us and walked us through everything even helping us find a walkable restaurant for dinner for our late arrival. We stayed in august so it was HOT in florence but the air conditioning in this flat was second to none! Possibly best a/c in all of florence. The location was perfect - being on the other side of the river meant we weren't walking into a throng of tourists every day but we were still close enough to walk to everything we wanted to see and do. The area was very safe and beautiful. We recommend everyone we know to stay with Alex & Natalia. And we will look to stay again next time we come to town!