Our family of three stayed here for two weeks in November and it was extremely comfortable, well-located, and well-maintained. It has many conveniences--dishwasher, clothes washer, elevator, good heating--and the location is fantastic for exploring the centro storico of Florence. The markets in the piazza are delightful and the neighborhood is a nice respite from the crowds across the river. Sara is very attentive and ready to help in any way she can. The apartment is well-appointed with most things you will need in the kitchen and bathroom, although taller people will have to be constantly aware of not hitting their heads on the very picturesque beams in the living room and kitchen. It was a bonus that Sara has made the apartment so kid-friendly; she provided our son with a small bed in the bedroom and he even had a drawer full of toys waiting for him.