Caterina's flat is located 10 minutes walk from train station, easily reachable and 5 minutes walk from Duomo's square. The flat is located in a medium level building, without lift, on the fourth floor. It has been recently renovated with a nice looking and a modern, small bathroom with a nice shower area. The flat has a very nice terrace, looking on Florence's roofs and to Cathedral's dome. For sure was a very nice outdoor place, when it was renovated but both the floor and the table, in wood, should be maintained because they are very damaged by the weather's exposure.
The flat is lived, by the Owner, during the year and when is located she moved, together with the her cat. We were welcomed from the house's keeper before the official check in time. We discovered, after a walk in the downtown, that the bed was full of cat's hair, the same for terrace's cushions and sunbed's mats. We asked for the change of the bed sheets, happened in a short time but, unfortunately, we decided to do not use the sunbeds outside. Pity because we chosen this apartment especially for the outdoor.
The last day we agreed with the Owner to check out, at noon, instead of 10 o'clock , been in contact with Caterina's assistant she told us to leave, without any problem and without waiting for the house keeper, giving us the possibility to leave the luggages inside and back, before the train, to get it. When we back to take everything we left, at the entrance door the keys received,on a key holder on the wall. We just took a picture to send to the Caterina and we informed them the we took our suitcases and we were ready lo leave the flat.
Everything seems to be ok but in few days from the journey we were first contacted for a request concerning a key chain that, for the owner , was on our bunch of keys and it disappeared. After that we received an official request of € 200 accusing us of having used the patio umbrella incorrectly and breaking it. We had the maximum respect in using the flat and the terrace, we also cleaned it before leaving it.
Honestly, being our first Airbnb's experience we are really upset about that and we really never and never rent, in the future, a flat lived all the year.
We will never also check-in and out without somebody present in, in order to avoid any possible unlikely situation like the ones happened to us, still be solved.