I really wish I could give this place 5 stars. Everything about it is quite nice: close to the train station, near restaurants, shops, and attractions, and a nice room and bathroom with plenty of privacy. However, the check-in process was horrible. I was able to find the building and the place perfectly, but once I got there, the key in the lock box did not work. I messaged Valentina and she responded more than 30 minutes later saying that it is super easy to get in and that I did not know how to open the door. I felt insulted and frustrated that I was not being taken seriously when I said the key was faulty. Another guest came to check in and was also unable to turn the key. Thankfully, there was a guest inside another room who was awakened by our attempts to get in who was able to let us in. She also tried getting in with the front key to no avail. I also had to let two other guests in to get their bags after checkout. So, a warning: the front lockbox key does not work and you cannot do self check-in. If the key does not get replaced, I can not reccommend this place. I don't want other guests to be stranded for over an hour like I was. Otherwise, this is a great place.