We were greeted without delay by a representative of Cristina. He was welcoming and quickly took us through all amenities of the apartment as well as a booklet with local information (restaurants, museums, etc..). The location of the apartment is easy to find and can't be beat. The deck is a nice quiet place to relax and enjoy the view of the Duomo. The apartment was very clean and spacious. We had a little trouble with the air conditioning and had hot water only on the first day of our stay. Regardless, I would stay here again.