Service was great. My flight was delayed into Italy for 2 days and Lorenza was accommodating by allowing me to stay two additional days. Lorenza met me and stayed to make sure I had everything I needed, in addition to providing me with several maps to visit prominent Florence locations, and a list of places to go for good food and wine. Lorenza even texted me throughout to make sure the accommodations were okay and there were no issues. The description was exactly as described the private patio was very comfortable. The ceiling was a little low and I had to watch my head on the beam, but that was a small structural critique that is to no fault of Lorenza. The building is in a great and quite location- walking distance from everything you will really need and a 5 Euro cab to the train station.