Daniela & Sonia are great. We didn't get the chance to meet Sonia but Daniela was fabulous. Daniela gave us clear instructions on the location of the apartment before we arrived. She came by to check on us and gave us some Italian cookies to snack on as well as locations of restaurants to eat at. Check-in and check out were done independently on our own. The apartment is directly across the street from the Galleria dell' Academia (where "The David" statue is). The street can get over crowded during afternoon hours just because of "walking tours" and people trying to get into the museum but it starts to clear out around evening hours. The apartment is also located down the street from the Duomo too! Everything is walking distance so no need to rent a car/vespa. Air condition worked great as well as water pressure for showers! Daniela was also very flexible in letting us leave out luggage on the day we checked out and gave us an extra set of keys to come pick up once we were finished exploring the rest of Florence on our last day. Any questions or concerns we had Daniela answered them immediately. through Airbnb. I would highly recommend this apartment to anyone wanting to stay in the Florence area.