Monika was an excellent host, very communicative and helpful from check in through check out. The tower unit was perfectly located, just a short walk across Ponte Vecchio from the bulk of the main attractions on a cozier (but still busy) street lined with restaurants, bars and shops. Check in and check out was seamless, Monika met us as we entered but had set up automated processes if needed. The unit was clean and spacious, with all the necessary ammenities and working kitchen. There were, as advertised, a few stairs required for use of the lift but this was no big deal for us even with a baby and stroller in tow. Highly recommended!