First of all we were created with a board with our own names and a bottle of wine and Leonardo was there to meet us. He showed us around the apartment including the lovely three standing balconies with views of the city and the Duomo. The apartment was well located and convenient and we loved the layout. He made it clear that we should contact them if we had any issues. They had plenty of guides and materials for us to review and the apartment had a perfect little desk corner that I loved. We took advantage of the washing machine; you have to be patient with the dryer. It was truly a wonderful apartment and experience and the only difficult, which they apologized for was that the shower had serious problems with hot water and it was difficult to take a shower. They indicated they are working on that. Otherwise it was an absolutely magnificent place and we would stay there again (hoping for a better hot water situation). They were also accommodating in allowing us to stay a little beyond 10am.