Erika is extremely responsive and communicative! Also, the place is AMAZING and has everything you need (kitchen, wifi, laundry), including an awesome location!! She met us on time and was so nice to explain and show us how everything worked, where things were, and had a list of places for us to check out. The place is so clean and well designed, it's a wondeful place to stay in Florence and highly recommend it! Would definitely go there again!