I don’t really know about Lorenzo because I always spoke with Maria a very kind and lovely woman.
She was very helpful from the check-in to the very end. She was very clear with the instruction for the house and also, she gave us some really nice and appreciated suggestions on what to visit, and where to eat.
The house is almost 30 minutes away from the historical center, but the area is very peaceful and safe so we always went around Florence walking.
Very nice experience, loved Florence!