Roberta communicated through the AirBnB website to ensure she was available upon our arrival. They met us at the apartment and showed us the MANY custom amenities of their incredible apartment. I cannot imagine a better host or a better apartment. This might be the best listing on AirBnB! They spent nearly an hour showing us the apartment and the FANTASTIC views of downtown Florence. The apartment is completely custom with many unique features that made our stay comfortable, relaxing, and romantic. I would stay here every time I came to Florence if I could. The views....oh the VIEWS! There isn't a better view of the Duomo anywhere in the city and you wake up to that view from the master bedroom every morning. Roberta made us feel welcome in their home and were available through the messenger for any questions we had about the city. I will come back here again for sure!