Cinzia and Matteo are extremely responsive and communicative hosts, who went and above and beyond to support us in navigating our way from the station to their property. They were readily available to answer questions and address concerns, and check-in was easy and clear. The location is good, if you are planning to stay in Florence for a brief time, as it is easy to walk from the apartment to the train station. One word of advice: if you struggle to climb stairs or have heavy luggage, this may be a challenge for you. There is no elevator access to the flat, and the apartment is several flights up a narrow stairwell. Very cute and practical apartment for two or fewer people to stay. We really appreciated the fact that this property includes a refrigerator, a coffee pot, and an air conditioner, as we were in Florence during a June heat wave. We would recommend this property to others. Great value!