We were 6 persons and we had just 1 key and in the last night we missed the key inside the apartment, so they gave us an emergency call number for this situation but the Phone was off, Check-in guy was not available and the owner phone was not available too. we slept overnight in the street and firefighters didn't open the door without the owner's permission.
The next day they told me that we are not in your service at midnight and asked me "why you were out at midnight ????? "
I think we are tourists and we can not miss the days and night and it's normal that we come back at midnight and if they should be available even at the midnight for this kind of urgent situation but they didn't and they behaved in a bad way. screenshots are available