Alessandra was extremely flexible with our check-in, especially since (due to train trouble in Milan), we arrived several hours after we originally planned. The place itself is clean and modern and spacious. It's also very quiet, and there is air conditioning so it's very comfortable. The bed is HUGE and comfortable. We loved the location, which is just a few blocks from the Arno and the Palazzo Pitti. It's also very close to some great, inexpensive restaurants, which we enjoyed. Since Florence is a relatively small city, it didn't take us long to get anywhere even though were were on the South side of the Arno. It's only a ten minute (if that) walk to the Uffizi Galleries and Palazzo Vecchio, for instance. Great place.