Paola was very conscientious and kept in touch with us when we arrived in Florence. Her place was just as described except for being able to figure out how to get into the gate and the steep 3 flights of stairs up to the door. Her name isn't on the door and I didn't get which button to push, luckily we were on the phone with her so her friend let us in. The neighborhood couldn't have been better and we had great fun visiting the mercato and the upstairs eating/dining/drinking places which we didn't discover till the second day! Everything was within walking distance. There are a few questionable types hanging around the shops across the street but they didn't look dangerous. The beds were great and everything was spotless in the apartment.