We absolutely loved this apartment and secretly wished it was our private home in Florence. Mary was very proficient in her English and accommodating, arranging our lunch plans and taxi in the morning. She and Gio met us at the Firenze SMN station in the morning before checkin to take our luggages, so that we had time to explore the city, saving time, and we greatly appreciated their generosity with their time. When we finally checked in, they provided extensive information and map of the area, both tourist hotspots, and off-the-beaten path suggestions for food and sight-seeing. Great hosts, very friendly, very helpful and knowledgeable.
About the apartment itself, boy where to start, so many great things! Very comfortable bed, clean and quiet. Bottled water was provided. Although no A/C, large fan was more than sufficient to cool the room for restful sleep. Very homey indeed. Would highly recommend and the Santa Croce area was near the tourist attractions, safe, but had a great local vibe and friendly atmosphere. Would absolutely stay here again next time in Florence, 10 out of 5 stars!