Let's start with Chiara answering all of my questions before I even got to Florence. She met us at the train station. Her apartment is clean and neat. She went over everything with us. She was available by text to answer any questions not about the apartment but even about where to go to eat etc. The air conditioning was awesome in the apartment. That was a must for us. Place was clean and neat. Showers were perfect. I can't say enough. If I ever go back this would be the place I would stay. Chiara is lovely.