Lorenzo is excellent, excellent, excellent! He greeted us at the apartment. Even helped me and my significant other with our luggage. He gave us a map of Florence and circled all of his recommendations for food and sight seeing. This apartment is centrally located and I would highly recommend staying here. The bathroom is as described and wasn't an issue. Lorenzo even made it a priority to meet us on the day of checkout. One more thing, my train was delayed by 2 hours and Lorenzo was able to accommodate my late arrival which i really appreciate.