Carlotta was very nice and very accommodating. We had travel mishaps and lost luggage in Rome so we had to cut our trip to Florence to just one night and Carlotta was great about it! The apartment is adorable. It is authentic Florence living, complete with wooden beams!! Very charming and cozy. The location was perfect - nestled among the locals on a cobblestone hillside a short walk from EVERYTHING!! The only bummer (besides only having one night) was that it was extremely hot and there is no air conditioning and a rather tired old fan. So sleeping was not easy for us spoiled Americans! There are two sleeping areas so we just split up for the night and sweated it out in this authentic charmer!! Thank you, Carlotta for a nice stay in your beautiful city!