Stefano was a GREAT communicator. Anytime I reached out to him he immediately responded. The airconditioning was legit and the wifi worked fast. Location was great - just down the road from the duomo. Stefano even called a cab for us to get back to the train station and it was right on time. Stefano was on vacation when we were there but his friend greeted us, helped bring our luggage up, gave us very clear instructions and a map of Florence. 10/10!