Francesca was a really sweet and lovely host! She took the time to describe how to get around Florence and when I left my camera there after checkout, she kindly contacted her mum to go all the way there and let me back in to retrieve it. The room is exactly like the pictures and the bed was really comfortable. The place was spacious and clean and there was a breakfast pantry! I could not have been happier with the apartment and would stay there again in a heartbeat.