Elena is well organized person it seems to me. Her directives about all the fonctionnement and equipment was really clear and I appreciate that. The room was the most beautiful that we had from the begin of our journey and the less expensive. So it's definately good price for what you have. The 20 minutes in bus is did easealy. Amd the place was also really clean. We only passed on night but I definately recommand this place if you want to have a place in Florence.