We met the mother upon arrival. She was very friendly and helpful with all our questions. The place is spacious and much more like a home than an apartment. The living room was a little bit darker than the rest of the place. Things started well, but we ended up leaving the place early.

Some of the issues we had was that the internet did not work, for the few minutes that it did work it was barely usable, there were issues with the hot water, and the streets are really loud at night. We stayed there two nights and had to shower with cold water. The water was only hot for about 5 seconds than cold the rest of the time. We tried to inform the owner about the water and internet but they were not helpful in resolving the issues, so we left and got another place in Florence. I needed WiFi for work and thought we were going to have reliable internet as it was one of the amenities listed. We spent two nights and wasted an entire day of our vacation in Florence trying to get the internet to work.

Besides the hot water and internet not working properly, the place was okay. It was hot in Florence during our stay but inside was cool enough with the windows closed during the day. The temperature was bearable with the windows open at night but there was a lot noise. The streets were very loud with people talking, yelling, and cars revving their engines. The night before we left a car alarm went on and off for about an hour from 2 a.m. to 3 a.m. We did not get any rest the two nights we were there. Our experience was very unpleasant but reading other reviews we were very surprised that we had such a different experience from others.