Andrea is friendly and welcoming. He met us at the apartment & showed us where to go for drinks, food, night life etc. There was a bottle of wine & water for us. He was always accessible via phone or text. The apartment is very clean, it is spacious/comfortable enough for two persons. The bathroom shower is very small but is updated. Air conditioner is very good, wi-fi good. Bed is quite comfortable. There was iron, hair dryer, and kitchenette necessities. It's a 6 floor apt. But there is an elevator. The area is in the heart of Florence with Palazzo Pitti in front, il Duomo and Uffizi museum near by. Quiet at night for sleep yet quite a few restaurants gelaterias, and squares with night life. We loved this location. Very safe. Great place to stay.