The receptionist was extremely friendly and helpful, and she spoke English perfectly (she's from Canada!). The room and washroom were really clean and the best part was the air conditioning... a luxury in Italy! The location was perfect; walking distance from the train station and to all the main sites. Our internet wasn't working for us at the time, but we only stayed one night so it wasn't a big deal. Just be aware of the 2eur/person city tax and that reception isn't 24/7. Fantastic stay overall!