Can't say much about Ilaria other than she was easy to contact during the time of initial booking, thereafter she put us in touch with her friend Massimo who was ultimately the person that handled our experience from check-in to check-out.
Nonetheless, Massimo was awesome! Such a big help to us getting settled in and discovering the charm of Florence! He was super personable and took time to grab a pen and mark up a map of Florence with all of his "secret" recommendations to make sure we would not be short of options for shops, bars, restaurants, etc. definitely a huge plus, especially as we spent a whole week in Florence and could dive deeper than the main tourist attractions. Among those, Santo 'Spiritu and the Piazza da Passara were our favorite spots to find food, gelato, and negroni!
The location of the apt. was great! Super close to the train station and easily could walk to anywhere. Right around the corner is the Mercato Centrale, which was a great place to grab an Italian breakfast in the morning or a late-night snack or drink before heading home.
That being said, our biggest complaint/suggestion is with the bed, the frame was not very secure (leaning back on the headrest, one of the wooden posts snapped in half) and the split mattress set up was not comfortable, especially for a couple on their honeymoon who would have preferred to cuddle at night but we could not because the bed would simply break into two separate beds. A single large mattress would have been much much better. Also, while there were two bathrooms, only one (not even new?) roll of toilet paper was supplied (for two people for a week stay!) needless to say we had to go buy more.
Overall, the location was great and we enjoyed everything else about the apartment! It had new AC units on the walls which was a wonderful amenity given that the days were hot and humid!
If this unit gets a single, large mattress for the master bed, we would stay again.