When we arrived, we were greeted by Lorenzo's father. He assisted us with our luggages and showed us the apartment. He checked to see if we had Lorenzo's mobile number and told us to call him should we have any problems. The place was lovely and tidy. The neighbourhood is very quiet and 20 minutes away from Santa Maria Novella. The building also had an elevator, which is always a bonus, especially when you have 4 luggages to carry.