I gifted my mum and a friend of hers a stay in Florence for Christmas and chose Ranieris and Monicas place for it, because it looked so cosy and lovely. And it was nothing less - not only did the flat look just as lovely in person as on the pictures, the hosts went above and beyond to make sure everything was alright. They were able to check in earlier than usual, their son asked 3 times during their stay if everything was alright and if they needed anything and they even supplied them with free coffee.
All in all they came back very happy and excited and they would love to go back immediately :)