Elly was delightful, she was friendly, warm and informative and gave us excellent local information about the best places to eat and see. She helped us navigate a city we had never visited before. Elly spent about 20 minutes answering all our questions and detailing the best possible way to get the most out of the city in the limited amount of time that we had. The apartmenet was beautiful and cosy. It looked exactly like the pictures. It was spotlessly clean. The location was extremely convenient, close to the station and not far from the centre of Florence. The apartment was fully equipped and extremely comfortable and safe. Overall had a wonderful stay in this apartment and the people were lovely to deal with. Would highly recommend for short or long stay and if I ever have the pleasure of returning to Florence I will definately be retuurning to this apartment. 10/10.