Paola made the check in super smooth, she was there to greet us when we arrived and shared the story about her historic home. Amazing! She was so easy to communicate with, incredibly responsive and helpful. The apartment was in a perfect location - we could walk everywhere and felt like we were in the heart of Florence. When we were leaving it started to storm and she graciously hailed a cab for us. Such a great experience- if we come to Florence again I would hope to stay at Paolas!!