Laura was great. We had initial Internet connection problems (Saturday 7pm; two teenage girls!) and she made the effort to come back and help fix them. The location is really good, just on the edge of the "no drive zone" so you can park very close if you're driving in (which we did.) The apartment has a very pleasant balcony which I don't even remember seeing on the listing. (Beware, there's a pizza restaurant next door, so sitting on the balcony can lead to uncontrollable urges...)