We had a wonderful stay at Marco and Isabella's home in Florence. Isabella was there moments after we arrived to orient us to the apartment. She was also very responsive when we had questions. The home was perfect and very comfortable for our family of 4 adults and 1 toddler.
A recommendation for any guests taking public transportation from their home to downtown Florence: become VERY aware of how to use the bus ticketing system. Also, give yourself plenty of time in advance as the bus was delayed regularly. Certainly no fault of Marco and Isabella's however!
Thank you Marco and Isabella for a wonderful experience in Florence.