Laura is an excellent hostess. We had a bit of trouble on our end with check in because we missed our expected train, and the next train was late coming in. Laura was kind and flexible and worked around our scheduling challenges. She gave us excellent advice on places to eat in the area, and special extras in Florence that we could see. It is necessary to climb some stairs to get to the space, and no elevator is present. However, the place was beautiful and clean. The classic touches in the building were lovely. Laura gave us clear instructions on how to use the amenities in the space.
The beds were comfortable with plenty of linens and pillows, and an extra bed was set up in our room for our daughter. The bathroom had a nice hot shower, and all expected towels and toiletries. The kitchen was stocked with extras to snack on and drink.
Laura allowed us to store our luggage in a nearby storage space after check out so we could have more time in Florence, and also scheduled us a taxi for when we were ready to leave. She was very responsive and helpful every step of our trip. Laura really went out of her way to make us feel welcome, and we would love to visit here again.