The apartment was nice. There is no elevator up to the apartment, so you will be climbing two flights of stairs. My family and I enjoyed our time at the apartment. The only minor thing that we weren't aware of before we rented the place was Sabrina asked us to text her to let us in remotely into the building. Luckily, my husband had an international phone plan, but we normally don't travel with international data, so it would have been an issue had he not have had that. Otherwise, the apartment was accurate to the pictures. It does seem a lot bigger in person than what the photos show, so that was nice. We were all able to have our own space within the apartment. I think the best part about the apartment was the location! It was very close to the train station but also seemed to be in the heart of Florence as well. Everything we wanted to see seemed to be an easy, quick walk away!!