We absolutely loved staying here! The apartment is in the heart of Florence. Unfortunately, we didn't get a chance to meet Francesca but she was available by SMS or phone anytime we needed her. Her husband Alessandro was there to greet us warmly, help us with our luggage and show us the apartment. They have many great recommendations in the apartment. Definitely take their advice, we did and had a great time! Everything was just as great as promised and in some cases even better. They left some goodies and a bottle of wine for us, which we enjoyed. Would have loved to stay longer! Thanks Francesca and Alessandro!