Cinzia was an awesome host, although we did not get to meet her she kept communication throughout our entire stay. My family and I stayed in her lovely apartment for 2 weeks and it was great, the kitchen makes it easy to make meals there instead of eating out every night which is great for saving some money and it had everything that we needed. The apartment is about 20 minutes walk into the heart of Florence, my family and I did not mind walking so it was nice. I would definitely recommend the apartment to anyone! :)