My wife & I felt very welcomed by Cristiana. She was very responsive and helpful through the reservation process and when we arrived. The property was exactly as advertised.
The apartment is on the quieter side of the river, which is nice, and it's a short walk to all the shops and museums that make Florence famous. The neighborhood has a lot of nice little shops and restaurants that have way more locals than tourists which is a nice change of pace. The only negative for the apartment was the street is slightly noisy at night due to traffic/motor bikes & pedestrians.