We arrived travel weary and hoping all would go well in Florence. Eloisa was in touch with us from early on and was right at the door on time to let us in. The apartment is more beautiful than the photos show. The spaces give you a sense of ease and relaxation. Elizabetta left us fresh fruit, pastries and a bottle of good wine. We ate a number of simple dinners at the large dining room table and enjoyed the privacy and comfort of that. When we had trouble connecting to the wifi, Eloisa and Elizabetta were right on it and got it working. My traveling companion, who is far more experienced with Airbnbs, said it was the best experience yet. The apartment is clean and well appointed. We walked everywhere from this central location. It is right next to the Dante Museum, so we got to people watch from our window above the street.