I was delighted with my stay. Upon arrival, Stella's fiance, Michael, greeted me warmly downstairs and happily carried my bags up the three flights of stairs. Then he gave me a map and marked up all sorts of interesting places that I should visit - where to get great gelato and super sandwiches, which small museum I might not know about, and more. Plus, he patiently answered all questions. Later, I met Stella, who was equally warm and hospitable. My room was bright and airy, super clean and cheerful, with the shared bathroom just next door (it felt like I had the bathroom to myself as I didn't notice anyone else using it.) The apartment's location is a few blocks from the main train station in Florence (Santa Maria Novella or SMN). At night the area is very empty, but I didn't feel unsafe, and there were other tourists rolling their suitcases to nearby hotels. I would definitely stay here again and highly recommend!