This is a phenomenal flat! The one downfall is there are a lot of steep stairs. If you have heavy bags or are not good with no elevator this is NOT the place for you. If stairs don't matter definitely book here. We locked ourselves out once (don't forget the key!) and they were quick to respond and we go a second set of keys to get in within several minutes. The flat is in a great location and easy to get around in Florence. It was clean and spacious for 3 girls and maybe way too many bags. We really enjoyed our stay here!