We haven't met Massimiliano, but his friend came to greet us. He was very nice and very helpful, even help us to carry the heavy luggage to upstair.
The house is very well equipped and the location is perfect, you can go to the central station and most sightseeing places on foot.
The only one thing to complain was the Wifi. The Wifi was not able to use for 4 days.
Totally we like this apartment very much and it was a good choice.