The host had a friend/colleague meet us at the apartment. She was friendly and went over a few things, forgot to show us how to use the stove and the washer. Stefania was available through Whatsapp, but doesn't get back to you right away, although she would offer to come by a couple of times to show us how to use things. The place itself is cozy and clean and nothing more. It's simply a great place for its location. The first few steps from the main floor are not too bad but slippery (marble stairs), the rest of the stairs up is quite steep for heavy luggage. The washroom is quite small and had a funky smell to it, which we had to keep the fan going to reduce the odour. There is no AC in the main living room and kitchen and we had to keep the fan going to keep it cool while we were in the apartment for our siesta's since it was quite hot during our visit in Firenze. Stefania was great with remembering we had an infant (2 months old) with us and our daughter (9years old), and offering a crib (which we didn't need since we had a bassinet), but forgot to give us towels for our daughter. The apartment is very central of Firenze and is quite convenient in location to all the piazzas and for going back to rest during the hot afternoons. I would recommend it for this. Although the main room is above a street that I found wasn't one of the busiest streets, but seems to be quite loud still - maybe because the windows are quite thin? The entrance to the apartment from street level is in an alleyway that seems safe, but where most of the locals walk their dogs to pee. I would recommend Stefania's apartment for the location.