First let's start with the good. This is a lovely, spacious apartment with a great rooftop deck. The location is great and near the train station which was an easy walk and there are lots of restaurants and activities a short walk away.
Unfortunately, the communication and overall experience was less than great. When we checked in the host said we could use the washing machine (a reason we booked this place in a middle of a two-week trip) but that the previous guest had some problems with the spin cycle. So we thought no big deal, worst case scenario will wring our clothes out in the shower if that doesn't work all the way. So we used the washing machine and it completely ripped apart and stained multiple shirts. After going back and for with another host on messenger (not who checked us in) we were told it was our fault that we used the washer and they kept offering to pay for laundry service versus to pay for the clothes that were ruined. At that point we had just washed a few things in the sink and were not concerned about laundry.
After we checked out, they finally offered to pay the mere 50 euro we were requesting for a few shirts that had to be purchased and that they would pay it after we left them a five star review. Sorry, but speaking untruthfully about our experience staying here can not be bought. We then went back to look at reviews and they had commented that the washing machine would be fixed in July. We stayed in the middle of September and during our visit a worker came in and measured for a new machine so their timeline does not add up. I've used Airbnb for years and this is the first time I've ever felt compelled to leave a negative review, but the communication was beyond terrible and the fact the host tried to blame use for using an amenity in the apartment was beyond. Things happen and I completely understand that, had they just apologized and offered to take care of it on the front end, I would not be leaving this review. Save yourself the time and headache and book with someone else.