Giovanna's place is the perfect spot for your stay in Florence! I was greeted by a very kind man (who I believe is her son) at her door who helped with my luggage and showed me how to use the keys. Giovanna is just the sweetest lady and makes you feel right at home! Her place is really easy to get to coming from the Santa Maria train station. You know the place is by the river, so you walk towards the river, then walk by the river for a little ways and her place is right next to the Hotel Balestri (which you can't miss in big letters on the building). If you have rolling luggage, it may take you 25 minutes walking, but my friend & I walked with our bags to and from the station and it wasn't awful, definitely doable and definitely lots of other people that have to do the same. :) We had no problem with communication! The AC unit was great. Wifi was great. Beds were comfy and the room was spacious. Bathroom was spacious and nice. I made it to breakfast a little late one morning, and she was gracious enough to let me sit down and enjoy some breakfast before heading out for the day. Thank you for having me & my friend!