Carmen was a great host, she maintained excellent communication before during and even after my stay at her place. The home was very clean and the perfect space for 2 people. The apartment is on a busy road so traffic is going though which you can hear through the windows but that is part of being in a busy area. The location is ideal though because you are right across the street from the bus which allows you to get wherever you need in Florence. Her apartment is on the 2nd floor so you do need to navigate steps. But everything she provides you is of great value and you get to enjoy Florence very well from her location. I would recommend this place to anyone.