Bedroom looks just like the pictures. We didn't meet Carolina but her mom is very sweet and helpful. Even though the use of the kitchen is not included in the price, she let us leave some food in the fridge and after our check out, she let us leave our lugagge until our departure time. Our high points were: 1. Very clean room and bathroom and 2. Location near every important site a tourist would like and need. I really liked that the room has books and maps with information of Florence as well as other cities of Italy. Our low point was: 1. Internet is not good, but as we just stayed one night it didnt matter that much. I would totally recommend this place!!!