Thanks to Paola and Istay for the flexibility and great support to solve our problem. Paola was super!!! Although we had an unexpected experience at the beginning, but you made our one-week trip in Florence a fantastic one.
At the beginning we booked San Lorenzo apartment. Unfortunately the apartment was very cold (the heater is not allowed until Nov, but unfortunately there was a temperature dropped in Oct) and extremely noisy. The apartment was on the main road and close to the centre, so we heard the traffic during the day and people screamed in the night until 4am, plus the street cleaning in the early morning. We couldn't sleep all night, even with the earplugs. The internet didn't work - only had a very weak signal at the entrance. The only good thing about this apartment was location - surrounded by shops, restaurants, supermarkets and the market is just 5 minutes walk.
The next morning we told Paola about this problem. She actively helped us solve the problem immediately by offered us another apartment (we were so lucky that it was available during our stay). She assisted us to move even it was Sunday. The new apartment was great, with super location. It's in the city centre, but extremely quiet. The apartment was nice and fully furnished. It was fantastic.
Million thanks again to Paola. She was flexible, helpful and informative. We appreciated her support very much :) Our stay in Florence couldn't be better without her tips and suggestion about Florence.