I wish that I could give Nena’s apartment more than five stars. It was a fantastic place to stay and could not have been more convenient to all of the attractions in central Florence. We loved having a washer/dryer midway through our trip. The apartment is exactly as stated in the description, no surprises whatsoever. It was very clean. Nena is the epitome of a Superhost. She met us at the apartment and and showed us around. Check in and check out were super easy. She provided us with a booklet with directions to all of the local attractions, many restaurant recommendations, and other necessities such as supermarkets, laundry and hospitals. Nena has thought of everything. She even made restaurant reservations for us and called a taxi to pick us up on the morning of our departure. If I visit Florence again I will definitely stay at this apartment.