Luana has made our stay a very pleasant one and her help went above and beyond what we could have hoped for. So much so, that when my eldest got an ear infection, she went with us to a hospital and then arranged and took us to a consultation with an out-of-hours doctor and then drove into the centre of Florence on her scooter late at night to get us the antibiotics we needed! She also gave us lots of help and advice on places to visit (the kids very much enjoyed the tip for best gelato in Florence!). The apartment was fine for us and we greatly enjoyed the pool. Location was good - we could get into Florence by bus very easily and also had a large supermarket 5 mins away for all our provisions. All in all a very lovely stay!