There was some language barrier getting in touch with the host but luckily we were able to find someone to call the phone number listed and speak Italian for us so it turned out find! This location of apartment is absolutely amazing! You do have to walk up many flights of stairs with no lift but we didn't care at all. Literally a 5 minute walk to the Duomo. I would stay here again just for the location! The apartment is decent not a 5 star hotel or anything but youre not paying for a 5 star hotel! They had all kitchen appliance etc ready for us to use but being tourist of Florence we ate out every night and only used the place to rest and get dressed for a day/night out.