This apartment is a true gem in the heart of Florence - only 5 minutes from the Duomo or Academia. It is clean and spacious with modern amenities (microwave, washer/dryer, and air conditioning), yet has old-world charm. It is located in an older building on a busy tourist street, yet is quiet as it is located further inside next to an interior garden area; very nice. Best of all, the host (Cinzia) goes out of her way to make your stay wonderful - providing nice touches, including breakfast foods and snacks. All was in working order, and the beds were very comfortable. My only complaint is not about the place, rather the loud neighbors above (also tourists) who walked around like elephants; the same problem anywhere you stay. Cinzia even walked us to the bus stop to make sure we got on the right bus - what a great hostess!