We found the actual bnb itself and the hosts to be wonderful! They were very warm and caring throughout our stay, it was very helpful that they spoke both english and Spanish as well as italian (my boyfriend only speaks english and I speak english and spanish), our italian is slim to none but they made us feel very comfortable and welcomed.
They gave us some great tips, including before we even got to their place about cheapest ways to get to and from the airport, explained the map and bits we could do and even gave us some ideas for places we hadnt thought of! Everything was very clean and tidy and we found the location to be great since it was a walking distance to most of the toursity areas of Florence.
During our stay the only issue we had was with the heating going off on us but the hosts had great communication with us and helped us right away even though it was fairly late in the day they were more than happy to help when we needed them! Even at the end of our stay they were kind enough to let us leave our bags with them while we swapped accommodation which we really appreciated, it allowed us to spend a couple of hours in the city without having to hurl our bags behind us.
Overall a lovely and spacious place to stay in a great location hosted by amazing people!