It’s a long review, but you need to read this if you’re thinking of staying here!!
Me and my partner booked this Airbnb a couple of months in advance as somewhere to stay for 2 nights while we venture around Italy. I noticed a couple weeks before we were due to stay that there were some bad reviews starting to be written about this place, we were debating to cancel and book somewhere else but then Micol messaged me and reassured me that everything was ready for our stay, so I felt at ease.
Check in was very easy and straight forward but that was the only good thing about this accommodation.
We walked in and immediately noticed that it had not been cleaned from the stay before us. We found an unmade, slept in bed. There was a bag full of rubbish left in the kitchen, along with empty plastic bottles. Walking around further the bathroom was untidy, towels were used, dirty and the toiletries were all unwrapped and used also. I messaged Micol straight away with pictures on the uncleanliness of the property, in which she replied that she would message the cleaner. On closer inspection we realised that there were blood stains on the bedding, at this point I messaged again and made her aware that we will not be staying and we left immediately.
Overall I would 100% NOT recommend this accommodation, the lack of basic cleanliness and hygiene was absolutely disgusting. In my opinion the host didn’t really care that this had happened, not even an apology was given. Also little things we noticed were that it smells strongly of cigarette smoke in the communal areas, the kitchen side has a large burn mark from the kettle (which is not shown in the advertisement pictures) and that there is only one swing at the dining table (advertisement shows two).
We managed to book somewhere right in the centre of Florence, which was incredible. So thinking about this experience positively I would say ‘everything happens for a reason’.
I would definitely suggest to spend a little more and go more into the centre, as it’s a beautiful stay there.
In this case we managed to get a full refund. But it was such an inconvenience and waste of our time, considering we were in Florence for a short stay. We are grateful that the Airbnb support team dealt with this matter so quickly.