Alessandra met us even before check-in time which was really great for us. We didn't have to lug our stuff all over town. She was very communicative, friendly, and helpful from the very start. The apt. is really cool with a nice view of the Duomo Tower. Everything was really clean and well stocked. Washing machine made our day! We were close to EVERYTHING. No cabs for us. Could walk every place we wanted to visit within 10 minutes. Easy to remember where you are staying too. This was a great place and we highly recommend it to anyone going to Florence.