In one of our first AirBNB experiences we were absolutely blown away with the service level we experienced from Federico at his AMAZING apartment in Florence. He accommodated our arrival schedule to meet us at the apartment in person. He knew that this was a special occasion for my family & had a bottle of champagne for our celebration - along with a large bottle of water & fruit juice, some breakfast pastries, & chocolate treats. The apartment is just as good in person as it looks in the pictures. The views of Florence were incredible - especially at night. The location cannot be beat - a 10-15 minute walk to all attractions (2 minutes to the Ponte Vecchio), supermarket down the street, great places to run along the Arno & even 2 gelato stores 5 steps away from the apartment's entrance. The rooms were spacious, the furnishings were extremely stylish but still comfortable, the kitchen was totally stocked with any cooking utensils you would need, we took advantage of the great washer/dryer, and the WIFI was easy to access & strong enough to allow 4 of us ample usage simultaenously. Above all this, the place was immaculately clean and you could tell Federico took care of it with great passion. When we were leaving, Federico stored our luggage while we took in some last minute sight-seeing & even helped us secure a cab on our way to the train station. I can't recommend this apartment enough. I hope I am fortunate enough to experience it again in the near future.