Anna, who welcomed us to the apartment, was exceptionally hospitable and helpful. She was flexible and very easy and prompt to communicate with. Our train was almost 2 hours late but she adjusted her schedule to ours. She gave us ideas as to how to spend what little time we had in Florence. Her ideas helped make our stay enjoyable. The accommodations were generous and comfortable. Everything you need is right there. The location was also excellent as it was within walking distance of everything but far enough away you could feel like a local. Great internet and an ample supply of books on art and travel in the area, too. Quiet, safe, comfortable. Highly recommend.