We mostly dealt with Ferruccio, Tommaso’s dad and he was incredibly helpful! He carried our 50# bags up the stairs for us when we arrived, booked taxis for us when needed & mailed a postcard for me upon leaving. This location is perfect! Just steps away from the Ponte Vecchio & Ufizzi Gallery. Highly recommend & would stay there again in a heartbeat! The beds are hard in Italy so be prepared for that. The bottles of water & wine were a wonderful added touch. There is a leather coat/bag shop about 10 doors down (to the left when u exit the apartment) who will make u the best deals in town, just negotiate. We shopped all over town & always came back to them. The restaurant next door to the right has amazing pumpkin pizza (trust me!) the place on the left corner is good for grab & go pastry or coffee. Overall, LOVED everything about this place & this city!