This is a great place, the pictures don't lie and with a perfect location in the middle of Florence. The host (a company) are extremely helpful, quick in replying and service minded. The kitchen is well supplied, including a dishwasher and washing machine. We had a minor issue with a smell coming from the shower drain, but we blocked it with a water filled plastic bag when not in use and this did the trick. We told the host, and from our experience with them, this should be corrected asap. I would definitely recommend both the apartment and Diana's company to anyone visiting Florence, we had a great time.