Alessandro and his brother Enrico were among the most gracious and customer oriented people we encountered during our stay in Italy. They really put a lot of time and effort into making sure we were happy in the apartment. The apartment itself was clean, homey, and attractive--just like the pictures. It was very nice to have a washer available--we really needed it since our apartment in Rome had not had one. The bikes were very helpful in getting into the city. I will definitely stay in this apartment again, if we return to Florence, and I recommend it highly.