Location was great, 5-10 minute walk to everywhere in Florence, but still on a quiet street. The apartment itself was well appointed and accurate to the description: 3 bed, 3 bath with 2 of the bedrooms with ensuite.
However, the issue that we had was the walls (ceiling) were paper thin in the kitchen and 3rd bedroom without the ensuite. We were woken up multiple times during the night as we could hear the neighbors. They weren't deliberately being loud, but since the ceilings were so thing, we could hear everything: children running around, chairs being moved, items dropped on the wood floor, and even someone using the toilet. It was so bad that we spent an extra $375 to get a hotel for the people staying in the 3rd bedroom for the last 2 nights.
Luisa and the manager were both responsive. However, there's not much you can do in this situation.
Overall, well-appointed apartment in a great location, but noise was definitely an issue, especially at night.