Chiara answered many questions before we arrived in Florence via e-mail. She ensured that someone would be at the apartment to meet us when we arrived via train from Venice. We were greeted by her cousin because Chiara had to work, but she was very informative about the workings of the appliances, places to eat and shop nearby, and what to do at check out.
We loved the location of the apartment. It was quiet at night, but close to the center of everything one would want to see in Florence. We spent 10 nights, and walked everywhere. We felt so safe in Florence. There was a taxi stand nearby when we were ready to head to the train station.