Silvana and her daughter were very welcoming and helpful. The apartment is just outside of the historic center but about a ten minute walk from one of the bridges to the city core. Silvana satisfied all my requests such as an iron, needle with thread when one of my buttons came off, plug adapter, and tips on how to move around the city. The apartment is not renovated, and the bathroom is shared. This is a good place for someone who wants to see what living in Florence is like, and for tourists who need a little extra help.