Everything was accurate as shown & described. Although Nicoletta was busy with her work, she did her best to answer whatever questions that I have, paid attention to whether I am comfortable with my stay and made sure that the small details of my stay were attended to (like keeping warm etc). She's really a nice & friendly person to talk to when I had a chance to meet her on my last day of stay to check-out. Highly recommended for travellers who wants to have a nice, cozy stay over in Florence!