I recently spent a month at Emanuela's apartment in Florence. It was, without question, the most pleasant experience I've had renting a vacation property. From initial contact with her several months before my arrival, to the day of check-in and all during my stay, Emanuela was the consumate host. Actually, I felt almost like a relative who was just using her place. Whether it was a recommendation for a language school, a driver, a cleaning person, or whatever; nothing was too much to ask, and her quick response to any question or request (no matter how small) was always assured. A very charming and nice person to deal with besides, her concern for my comfort was clear.
The apartment itself is absolutely perfect. Located on a beautiful street lined with antique shops and galleries, it's a short walk across the river from the main activity centers of the city. Any conveniences you'd need in a neighborhood (e.g. Food markets, wine shop, dry cleaner, bakery, garage, restaurants, etc.) are right nearby. The living space is sleek and contemporary but cleverly designed inside of a 16th century (?) building. There are very high ceilings, and fabulous light comes through countless large windows. The layout is great, as the bedroooms and bathrooms are nicely separated and private with an open floor plan living/dining/kitchen in the center, where everyone can congregate in the morning and evening. Very comfortable tasteful furniture and original artwork finish it off, and make it feel unlike a rental property. It was a great home in Florence during my time there, and I look forward to returning to it.