Rafaella was there to greet us on arrival, show us around the apartment, and make recommendations for restaurants and other questions we had. The location of the apartment couldn't be better. It's an easy walk to everything in Florence, the view of the Arno River and opposite hillside from the balcony is fabulous, and having the restaurants and grocery stores steps away was so helpful. The space and wifi were superb. We would stay in this apartment again.