Fauzi was very kind and hospitable during our trip to Florence. Even though Claudia wasn't present when we went, Fauzi was nice enough to help us bring our luggage up and down the stairs, provided all the amenities, quick responses when we asked him a question via online and always asked us if we needed anything. Such a cute place and so homey. They have a really nice terrace area that is so relaxing to hang out at during the day or night. Even though it's a private room in an apartment, it doesn't feel like anyone is in your privacy. We had such a great time here and would recommend it to anyone! Especially on their honeymoon, and if you want a nice view and a relaxing place that's in the center of the downtown Florence area!