Monica is outstanding responder, she is the real definition of what AIRBNB represents. Hospitality, Caring, Responsibility, and Passion. I arrived to Florence at 4AM with no Taxi’s available, she responded in moments to call a Taxi for me and she didn’t go back to bed until I arrived to the AirBNB safely. She was very kind and real representative of Florence spirit by recommending a lot of remarkable places around the city and give me a guide about the Bus lines and suggestions on how to reach the Train with the best local tips. I will definitely stay in Monica place again, and I’m so happy that I’ve been to her place.