We HIGHLY recommend staying at Pam's airbnb. We met Pam in person to check in and she was so kind and friendly. Pam provided so much information for our stay (even messaged us the fall hours for the museums / churches) she went above and beyond to ensure we were comfortable and happy. I cannot express enough how lovely she was ! The airbnb was SO clean and cute. The terrace was our favorite for morning coffee and late night drinks. When we come back to Florence we will definitely be staying here.