When my wife and I exited the bus, Maurizio was waiting outside his house. He greeted us and took us inside. We could see he had been cleaning and was giving meticulous detail to the house. The room and bathroom were as described. My wife and I took Maurizio to lunch and learned more about him. Since he's not fluent in English, he relied on his phone to translate when the conversation was more than basic. This helped us to learn Italian and helped him to improve his English. Maurizio was very knowledgeable about Italian culture. He knew everything from cheese to art. Every conversation with him was insightful. What was most meaningful for my wife and me was the way Maurizio cared for us in whatever way we needed. For example, when I was sick, he made sure I got some medicine. When we wanted to walk to Duomo, he walked us a third of the way to make sure we were on the right track. In short, he did more than was required, and that is what impressed us.