Ivana was a great host and prompt communicator. She provided all information prior to our check in and made effort to let us leave our luggage earlier. She was already ready to provide assistance and advice to our stay in Florence.
Her apartment is 5min walk from the train station and yet away from the crowd. We felt safe staying in her apartment. She welcomed us personally and provided a bottle of prosecco for us - this was a pleasant surprise!
Her kindness and hospitality superseded the small inconvenience of not having a lift.
I will definitely stay with Ivana's again!