We had very mixed feelings about this home. The good things: It was in a great location and was walkable to many famous places in Florence. It is also very beautiful and spacious, just as the pictures show. The hosts are nice and were mostly responsive. Now on to the negatives. This is a fairly new listing and it seemed like it was really not ready for guests yet. Before I made the reservation, I emailed to ask if there were any stairs we had to climb to get to the unit. (My mom cannot do stairs). The host responded that it was on the first floor. I took this to mean we did not have to climb stairs. However, when we arrived it was up two flights of stairs, which for this unit was technically the 1st floor, which seemed a bit misleading. Luckily there was an elevator. They also told us that there would be a folder with information about the apartment on the counter. When we didn't see anything after arriving, I emailed the host and she said the previous guests must have stollen it. After our first day, we were going to watch a little TV before bed, but realized that there was nothing to watch. There was no cable connected to the TV to watch cable, and no DVD player or movies. Just a TV that would turn on to a blank screen. We obviously didn't come to Florence to watch TV, but we found it odd that they had this nice TV, which was also in the listing, that was not even hooked up to anything. We also noticed the first night that the two lamps in one of the bedrooms both did not work. They had these very beautiful dim lights in the walls, but without the lamps, your couldn't see much in the room. I emailed the host about these 2 issues the first night and she very kindly responded, apologized, and offered to send a handy man over the next day. I told her not to worry about it. I was hoping there was something we could to on our end (like maybe change the lightbulbs or something), but we did not really want someone in the apartment with all of our stuff out when we were gone. However, when we came home the next night from a long day out, we realized someone had been in the apartment. The tv was hooked up to cable and the lightbulbs in the bedroom were changed and now worked. This was nice, however I was a little uncomfortable since I had said we didn't want anyone to come. A little later, we realized that there was NO HOT WATER. We had it the first night as well as that morning. We are guessing that when the handy man came, he must have done something that shut off the hot water. This was really the most frustrating thing about staying here. It meant that...