To start, we were running late and when letting Carlotta know she said there was no issue. She waited 2 hours before we arrived. Once we arrived at the apartment Carlotta greeted us and we were surprised by how spacious the apartment was. The location is right in the Mercato Centrale with windows over looking the square. This is a great location and a great apartment. We loved Florence and Carlotta's recommendations, and apartment had a lot to do with our great experience. We would recommend to anyone staying in Florence!