Mauro was extremely helpful and welcoming. He went out of his way to make us feel comfortable, explaining everything to us and giving us many helpful tips on places to eat and things to do and see in Florence. The room was better than we hoped and even bigger and more nicely decorated than the photos seem. We couldn't have been happier, especially when we opened the windows and the room filled with the smell of honeysuckle growing outside. The area was great as well, close to the train station, quiet, a lovely walk along the river into the city, only 10minutes on foot. We couldn't have been happier.