The flat was good and in a great location surrounded by some lovely restaurants and a short walk to the centre. It was hot in Florence when we stayed and it remained nice and cool inside. The electricity tripped at one point (not their fault) and they were very quick to help us. Unfortunately the flat smelt of cigarette smoke as people smoked in the courtyard right outside. Also, they could do with repairing some of the fixtures in the bathroom and cupboards, and cleaning the sofa a little. These are issues that seem to happen with business run hosts as they don't tend to visit their own apartments. Overall we would definitely recommend.