I rented this place for my mother and grandma who were touring in Italy. I was very worried that my mom wouldn’t figured it out the whole electronic check in, they ended up arriving way earlier and of course the system didn’t work because it wasn’t the right timing. I reached Lorenzo and he was there within minutes to provide my mother the keys (I wasn’t even expecting him to meet them in person). I would recommend the place because my mom enjoyed the location, she liked the decoration and I felt very comfortable knowing that the host when beyond what was expected to make their stay memorable.