Staying with CleanBnB was pretty disappointing from our perspective because of their poor communication and impersonal behavior (and some issues at the property), here is the short of the story:
- We arrived at the property on time, then we had to wait for between 30 minutes and an hour because they had not communicated properly with the previous tennants and their luggage was still inside. We didn't make an issue out of this and were understanding.
- We were 5 minutes late to check out and we were asked to pay extra money for that. Which would have been fair if we hadn't have to wait for 8 times as long to check-in.
- We tried to argue the above (I'm pasting the conversation below), at which point CleanBnB just took the issue to AirBnb without a word to us, which we found unpleasant.
Apart from that:
Pros:
+ Felice, the person who was responsible for checking us in, was a super nice person. Thanks, man!
+ In a good location
+ The place was clean
Cons:
- Full of mosquitos, even in December
- Some issues with the heating and the water boiler
And our conversation with the company:
Them: "Dear Yasen, while check-out was maximum till 11.00am, when the cleaning company came to clean the apartment for next guests, you told them that you will be out at 12.00. They will charge us 15€, which we are kindly asking to you in order to pay them the extra. Thanks for the understanding. Regards"
Us: "Hey. We are sorry for the extra work this is causing you but we do not think it would be fair for us to pay for these reasons: - We were indeed late with the checkout but we did not check out at 12. The cleaner came a few minutes after 11am. What I tried to communicate to them was that we will be out in 5 minutes, which might have gotten lost in translation. In any case we were out no more than 5 minutes after they knocked at our door. - During the check-in process we had to wait for more than half an hour for the previous guests to come and vacate the property. We were nice enough to brush this half an hour off, we hope you extend this gesture back to us and forgive our 5 minute delay. Best, Yasen"
Them: "CleanBnB Team has involved Airbnb in this request"