Our correspondence with Alda was clear (despite her claim not speak much English!) and her instructions for reaching the apartment were very detailed and so easy to follow. She was there to welcome us...and there was water, milk, coffee etc in the kitchen which is always friendly...but then that's how Alda is. The apartment is everything that is promised on the website, quiet, central, amazing view, comfortable bed, plenty of towels etc. In fact, it is situated off the courtyard behind the Palazzo Alinari which houses the famous Studio Fratelli Alinari that has been archiving photographs for decades. Because Alda's is the only lived in section of the building, it is incredibly quiet (and is double glazed). Brilliant!