We were hosted by Francesca'mother, Luisa. She was really helpful, kind and very welcoming. Both she and Francesca were always easy to contact and flexible with the check in & check out. The apartment was superb: beautiful, spacious, fully equipped ( there were even maps, guidebooks and restuarant tips, cereals, cookies,coffee) and very clean. It is very spacious for 2 person. The location is perfect: just a few steps from Santa Croce, 5 minutes from Piazza della Signoria. The private parking spot is also great! In the neighborhood there are lots of bars, caffes, trattorias and everything is in reach. The apartment description was 100% true. Trully recommend Francesca's apartment for your visit in Firenze, we will definietly book it again next time!