Views are stunning and communication with Rosalba was good. The pool is beautiful but note there are several steps down from the house to the pool area (not that clear from the description). The beds weren’t the most comfy and one of the bedrooms is off the kitchen in the basement. The dumb waiter appears to have been broken for a while but it wasn’t an issue for us but means there is a lot of up and down to bring lunch/dinner outside. The route in to central Florence is super easy by bus or taxi (all info easy to find and Rosalba was v helpful too). The outside areas are truly stunning and really well thought out with views to rival the best in Tuscany. We went with a nine month old baby and all baby items provided were of great quality and ready when we got there. WiFi not v strong but this wasn’t an issue for us. Generally a lovely place for a fantastic holiday.