This apartment is very nice, very upscale and comfortable. You are given all necessary items such as kitchenware and towels. There is a washer/dryer combo Cinzia`s staff member informed us that we were free to use, we didn't attempt but the option is there. Location is perfectly located with an amazing view of the Duomo, the images for the apartment don't do this place justice. My only suggestion is if you're planning on staying for more than two days, bring an extra roll of toilet paper. As I mentioned previously, we were greeted by Cinzia`s staff member, Claudia. She was very sweet and gave us incredible insight to Firenze; she suggested various places to eat and visit. Both Cinzia and Claudia were pleasant to deal with and easy to contact. I'm glad we stayed here.