Lilia was amazing! I had to change my reservation because I got sick and she was very helpful in changing the dates of my stay. The apartment is located in a very safe and quiet neighborhood. It's about a 15 min walk to SMN, the main train station in Florence, and about 10 minutes to Piti Palace. The pictures are an exact representation of the apartment. It's a gorgeous open space, up three flights of stairs, and then another flight of stairs up to the loft where the bedroom is. It's been a 100 degree summer here, so AC was necessary. But as hot air rises, the loft didn't cool down until about 3am.... Everything was perfect. I would definitely recommend this place!