What a chaotic stay to say the least. My boyfriend and I spent 3 tiresome days in Florence in this Airbnb early August. We noticed when we arrived that the AC wasn't working which is quite problematic considering the temperature at the time of the year, especially in the city center. Instead, we were greeted with a small and loud fan in the living room and a portable AC in the bedroom. The portable AC could have been a solution for the broken main AC if it wasn't for the fact that it was even louder than the fan (imagine a lawnmower running next to you constantly and has no quiet mode whatsoever) and thus couldn't be used at night to cool quickly cool down the room to sleep properly. As if it wasn't enough, the bedroom has the only window in the apartment without any way to block off the sun (fun way to exercise your pillow castle building skills to hope not to be awaken by the sunrise around 6 a.m). On top of that, although to be fair it is no one's fault, the church will eventually wake you up if you managed to somehow fall asleep. Now the icing on the cake, we used the washing machine once as we were instructed and were pleased to find our clothes stuck in the washing machine drum. 3 different people were sent to assess the situation, none of which were on time, and none of which managed to free the clothes (also worth mentioning the third one never showed up and neither did the maintenance guy we were promised). As our patience ran thin we managed to solve the problem ourselves and retrieved damaged and stinky clothes. All in all we spent most of our stay inside the loudest apartment you've ever seen, waiting for people to come and help us to no avail. Even the owner of the place was supposed to come by and help us but never showed up despite asking us to make ourselves available twice! I cannot express how much I don't recommend this place.
On a side note, ever since the situation they are not even responding to our messages anymore. If you consider staying there, I hope you enjoy being disrespected.