Chiara was very helpful and communicated quickly about questions we had before our arrival. She made us a reservation at a wonderful winery in Tuscany! She was very helpful with check in. The apartment is on the bus line and it is about a 25 minute walk to the center of Florence. A taxi ride was about 12 euro from the Cathedral. The restaurants in that neighborhood were not that great but a 20 minute walk south across the river increases your dining options!