Perfect location and easy to get around the hot-spots of Florence from the BnB! Unfortunately the check time states "check in after 2pm" however, when we attempted check in at 2:10pm no keys were available to get into the apartment, per the instructions. When I messaged the host I got no response for 2 hours until I got her phone number through Air BnB support system and called her. The message I received after the fact stated the cleaner was still in the apartment finishing up, but we knocked and rang the doorbell and no one answered. Upon checking out we were excited to use the available luggage locker but the lock was faulty and we were unable to secure our bags. Overall it was a nice location, well cared for and clean apartment but the check-in delay and difficulty with the luggage locker was a bit unfortunate.