Check in was easy, our host was very responsive and gave us clear instructions for check in. The apartment is very stylish and large with very comfortable beds, and clean linens. We did have a slight issue with cleanliness because there was some mold in the bathroom, but otherwise the apartment was clean. The location was decent, but it does take about 20-30 minutes by foot to get to the major sites in Florence. The neighborhood was quiet though and for the amount of space we had we found that it was a good deal.