Communication throughout the process was great. Raffaella answered all of our questions and checkin was a breeze. The place was very nice and in a perfect location to walk where we wanted to go. The train station was close as well for arrival and departure or to go for a day trip out of Florence. There was a bottle of bubbly and some chocolate waiting for us on arrival (thank you). I would recommend you stay here if you’d like a convenient, clean, and nice place to visit Florence.