There was no personal service, it was all done through the phone. Received incorrect info/pictures. It's a company and its all about the money$$. Check in process was terrible, given a folder in Italian not English. Didn't explain much about the A.C., stove, or bathroom. Very basic inside, not very welcoming. Again, its a company there was no Marco. Left in the rain trying to figure out what door to go in. Good Location though.