There was someone there to greet us and get us acquainted with the apt. When we arrived. The apt was in a great location. We could go out our front door and walk everywhere we wanted to go. It was an old building with lots of charm. It was spacious and comfortable and quiet. There was a good sized grocery store a few doors down and lots of restaurants and gelato stores nearby. The only difficulty was getting the wifi to work. After a couple of days a tech person came and got it working.