Non era stato effettuato pulizia in nessun modo. Le lenzuole nel letto erano usati dai ospiti quelli che cerano prima. Si vedeva che avevano dimenticato di cambiarli. Abbiamo dovuto contattare con il proprietario nella piena notte verso 11 chiedendo lenzuole nuove. Il bagno era anche sporca, con una tenda di doccia con macchie nere, molto sporco. Quando abbiamo detto che cerano questi problemi lei ci ha detto che fino adesso ha avuto ottimi recensioni, non ci credeva. E ha detto che questo e un airbnb non e un albergo 5 stelle. Pulizia e molto importante non e un lusdo che uno aspetta di ricevere come un bonus. Non e accettabile in nessun modo la risposta e comportamento di signora Antonella. Nella prima notte abbiamo detto che volevamo andare via e abbiamo chiesto rimborso dei soldi rimanenti lei ci ha detto che non puo dare niente piu che 20 Euro. E una follia.
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Although house had a good position in the city, just a few minutes away from Piazza Santo Spirito, house was rented without cleaning done. Obviously they forgot to clean the room and even changing the bed linens. We found the bed linens used and dirty including hairs and dust in. We had to contact the owner to ask clean bed linens at 11 in the night. We asked that we wished to leave the place the next day by paying the first night. Owner not accepted saying she would refund only 20 Euro back. She was not believing what we said and said she had optimum reviews until us. Bed was very old, towles she gave us they were very old . In the bathroom there was a shower curtain very dirty as shover was very small 60 cm x 60 cm it was impossible not to touch when you take shover and water was going out of shower reaching almost to the room. This place was dirty all over including the kitchen, we could not use anything. When we said these problems to the owner she said this is an airbnb not a 5 star hotel. It is not acceptable a dirty place and expecting a minimum thing as clean place. So this is the perception and reaction of the owner of this place.