Sabrina was very responsive and met us to give a walkthrough of the place when we arrived in the evening. She had lots of recommendations around the area which helped us know where to go immediately for dinner that first night.
The apartment was really clean and inviting. It felt like we were at home in Florence. Nights were a little loud at times because of the area but overall not too bad. The windows had blackout shades that you could use to sleep all day if you wanted.