Francesca was not able to meet me but Stela was there to let me into the apartment. Awaiting me was a bottle of wine, a bottle of water, tea and coffee, and a package of cookies, all very welcome after a long journey. The booklet was helpful for operating the gas stove and other details, and the wifi was very strong. As others have mentioned, the apartment is very high up, which means many stairs to climb. I did not mind at all, having only hand luggage, but it would be challenging with a lot of luggage. The apartment itself is exactly as pictured, though even nicer and more spacious than I had imagined. It is a very welcoming space, high ceilings, comfortable furniture, and full-size appliances. The location could not be better: a few steps from the Uffizi, restaurants, a lovely fruit/vegetable store, which itself is across the street from a fine cheese and wine store. I felt very much at home and hope to stay here again.