The place is like we see in pictures. Ivana was very responsive to all my questions! She answered my texts very fast! The apartment was clean and very conveniently located. There is enough room for 4 since there is a double bed as well as a sofa bed (I did not use the sofa bed). I met her husband and he was very nice and even helped me move my things out. Very kind people!! There is an elevator which is rare in Florence and a great security. Highly recommend this apartment!