Amazing location, and beautiful building. It’s right next to a plaza, so the violin can be heard every night when from each window. It does get a bit noisy due to this though. People are constantly going to and fro, so keep that in mind, however, it did not bother us much. It was really enjoyable. Now, this is all the positive I can say.
Let me begin with that first afternoon… first, we were told that we couldn’t check in until 4:30 PM even though it was stated check in was at 1:00 PM. We arrived at 2:00 PM and had to hang out at a nearby restaurant for an hour with our luggage until we were told we could check in. Then we had to walk to a Dropbox to retrieve the keys. Odd and inconvenient.
After entering the apartment, we decided to take a nap before beginning our evening. 5 minutes into it, the bed breaks! We tell the host that the bed is broken and we get no response.
After dinner, we realize that we took the wrong keys with us and cannot reenter the building. We contact the host, and he tells us to just ring all the other bells until someone lets us in! This should not be a solution! Then the bed breaks again during the night!
The next morning, I had to fix the bed myself. We also noticed that there were only a few towels, and one roll of toilet paper to use the entire week of our stay. I reached out to the host who told me they only provide one roll. Seriously a 4 pack is €1 and you can’t spring for that?
Next, the shower head stopped working after our second shower. I let the host know and he said he would have someone fix it. 3 days later it still wasn’t fixed. I ended up fixing it myself. I was beginning to be his personal handyman.
About 5 days in or so, the AC unit breaks and stops blowing cold air and keeps shutting off every 30-60 minutes, and it’s over 90 degrees outside! We spent the last two days and nights of our stay sweating and unable to sleep well due to this. At this point, we didn’t even bother reporting this to the host, as he never acknowledged or helped with the other issues we had.
By the end of our stay, we were dying to leave the apartment, which is a shame because it could have been a great place to stay and Florence is amazing!
We’ve stayed in over 25 AirBnB in the last 5 years and have never experienced this before. Seriously the worst host to date which is super surprising because he has great reviews from others on AirBnB.
Hopefully Francisco fixes these issues in the apartment and follows through with commitments/ responds when others have issues so you don’t have the same experience as me.