Gino was amazing!! He stayed to check us in late. Our train did not arrive until 10. He was right at the door when we arrived. The location is right near all the stores. You step out and you are in the thick of things. A big plus is that they let us keep our luggage at the apartment while we tour the area. Customs service was A1. As a host the one thing I look for is a clean place to stay and they out did themselves. If you are looking for a place to stay while in Florence I would definitely recommend this apartment.