Loved the appartment, especially the wooden beams and amazing view of the duomo.It could not be any better placed in the heart of Florence.Claudio was very helpful with arranging picking up the keys and his friend Ranieri who we met perfectly on time outside the apartment to collect the keys and be shown the appartment, was very friendly and helpful.We didn't find the stairs an issue and would only be if you had very heavy or large luggage to carry up them.