We met our gracious host, Paolo upon our arrival in Florence. As we were flying standby on our trip to Italy, we did not have a firm arrival time to provide him until we actually arrived in Italy on the first day of our reservation. He was very understanding and was there to greet us when we arrived at the apartment. He gave us a detailed tour of the apartment and left us with information on restaurants close by and other valuable information. The apartment was exactly as pictured…very clean, tastefully decorated and perfect for out stay in Florence. The kitchen was equipped with everything needed for cooking meals and bottled water, coffee, olive oil and condiments were there for our use. It was centrally located and within walking distance to many attractions. Also, nearby were several grocery stores, a laundromat, a pharmacy and restaurants. It felt like our home for our six-night stay and we felt sad when it was time to leave the apartment and the beautiful city of Florence.