Fabio was so amazing! We had some hiccups at the beginning of our trip due to our bags being lost. At the last minute we decided to go to Florence and spend the night before going to Cinque Terre for a day. I activated the rapid booking feature and Fabio's apartment popped up. Such a beautiful apartment! Sparkling clean and minutes from everything. Fabio had the best detailed video instructions on how to get into the apartment and what to do when we left. His restaurant suggestions were nothing short of brilliant and we were centrally located to all of the sites. I am so thankful to Fabio for the ease of that experience after we had such a difficult time in the beginning with our bags. I would give Fabio 10 stars if I could. I will be back to Florence for sure.