The upsides are that the flat is in a great location and is reasonably spacious.
Unfortunately, however, many of the fittings, equipment and furnishings are tired, cheap and tatty, including some lights that were dangerously broken. The flat could do with a deep clean - and the absence of cleaning materials made it hard for us to keep it clean while we were there. It is also not acceptable to have a shower with a broken thermostat that means it's not possible to cool down in the hot Florentine weather. While the bedrooms had decent air conditioning, the main room was unbearably hot and is in desperate need of at least a decent fan.
Annie's communications were good until we expressed dissatisfaction with the flat - after which she didn't respond to our communications, including request for advice on a doctor for our disabled son.