Tiziana did an excellent job making us feel welcome in Florence. She provided a thoughtful gift and a very informative handbook for details surrounding local activities and restaurants, as well as instructions for home appliances and emergency situations. The decor of the loft was charming and comfotable, and we felt right at home. We especially loved the location- all major attractions were less than 15 minutes away, and only 10 minutes from the major train station.