We enjoyed our stay at the apartment very much. The location is great - very close to everything in Florence but the neighborhood is very quiet and the garden downstairs is serene. We had spent several quiet morning moments listening to the birds and watching the city waking up around us - it was amazing. The apartment is pristine clean and felt so much like home thanks to many personal touches by Nena! She left us with napkins and well stocked kitchen with spices and even garlic - something that usually hard to buy when you are staying for only a few days. The guide for the apartment was amazing - lots of details, info about shops and restaurant suggestions. All the appliances were working perfectly including Wifi, washer and air-conditioning units in every room. The apartment has its own private elevator access and safety is top notch, although the area is very nice and quiet. We were coming home at different time of the evening and night and always felt safe. The apartment has several levels with 2 bedrooms ( including master), kitchen and two bath on one level and then stairs down to the living area and another bedroom on the lower level. Honestly, we hardly ever sat in the living room because we either were out enjoying Florence or hanging out together at the kitchen or bedrooms. Nena was a lovely host, checking on us and helping secure a taxi for an early morning drive to a train station. We felt we stayed at our friend's house and we definitely using this apartment again for our stays in Florence.