Bernardo was a great communicator. Although he couldn't be at the apartment to let us in, he arranged for his friend to do it. The apartment is PERFECTLY located, and within walking distance to everything we wanted to see. We walked from the train station, and then during our stay, we used Google maps to find our way to dinner, museums, churches, and all the sites we wanted to visit. The apartment was ideal for our group of five: myself, my twin, my son and daughter-in-law and her mother. We prepared each day's breakfast in the airy, open kitchen, and prepared two dinners there. Because the apartment is so centrally located, it is very noisy at night outside two of the bedrooms. (But one bedroom is in the apartment's interior, so it's insulated from the noise.) It worked out OK for us because the mother-in-law is hard of hearing, and I was so tired from jet lag that the noise didn't keep me awake. But it was a good trade-off: night noise for perfect location. Bernardo was super responsive and replied quickly to our emails or text messages. And on our last day, he arranged for a taxi-van to pick us up and take us to the airport. I highly recommend this apartment. This is my third trip to Florence and this was my favorite lodging.