Federica was great and totally on top of staying in touch, to make sure our arrival time was correct and we were able to easily find the cottage. If you enjoy walking, and don't mind staying on the outskirts of the historical city walls, this is a great place. The cottage was clean and just as pictured. Upon arrival we were properly greeted, did a walk-thru, Federica had a list of suggested restaurants in old city and right around the corner. Finding the cottage the first time can be very tricky, its essentially driving up a sidewalk, but after you know how to get there, it’s a piece of cake. We had a rental car, 1 day driving to the city and paying about 30 euro for a parking garage, the following day we decided to walk, which is honestly a breeze. More about the cottage… the stairs leading up to the bedroom and bathroom were very very narrow and steep. The cottage is behind gates, with parking, we felt very safe. The cottage was surrounded by beautiful homes, lush greenery, we left very local staying here. Overall we had a great time, it was perfect for what my husband and I were looking for in Florence.