The good - great location, with a view of Il Duomo. The apartment was spacious, clean and modern.

The bad - we had to wait half an hour for the host to check in. We could not contact them by phone and almost left. The apartment was very poorly stocked - no soap in the bathroom or kitchen, no paper towels, no bowls, 2 glasses and 2 dishes in the kitchen. No teapot or kettle. We broke a glass and there was no broom or dustpan in the apartment to clean it up.

The ugly - the door handle fell off the bedroom door and my wife was locked inside for 10 minutes. The next day, Cristina came and took the handle away. The door closed on me that night and I was locked inside for 45 minutes. The pull-out couch bed was broken and we had to put the mattress on the floor. The first night we came, it rained and the roof leaked.

The hosts are essentially running a hotel in this building - they rent out a number of apartments. They were very nice, and the "hotel" itself is nice, but the place is run very poorly.