Soraya was extremely nice and helpful upon arrival. She was outside the apartment at the exact time we discussed on meeting and helped with our luggage. After showing up around the apartment and giving us all the information we needed, there was no confusion. The apartment was nice but if you are looking for a more homey feel during your stay in Florence this may not be the place. It was very modern but industrial feeling. The place was very clean which we enjoyed and we had extra amenities to get us through the week (towels, wine provided, espresso maker). On the weekends the place was a little loud at nice because the apartment is on the main busy road but it wasn't too bad! Also if you want an actual kitchen and plan to cook a ton this apartment did not have that luxury. It was a makeshift kitchen but still works great for popping popcorn or heating something up on the stove. At the end of the trip Soraya was very flexible with check out time which I cherished very much. All in all it was a great stay and I recommend this place to future visitors!