For check in time, make arrangements with Grazia or her husband to meet at the place to get your keys. I was taken aback at how friendly then suddenly cold Grazia became towards me when I let her know there was a change in when we would arrive for check in. I found this to be a struggle for Airbnb's in general in Italy to have to meet the host to grab the keys. There is about 3 flights of stairs to get to the Airbnb so beware with luggage. Grazia's husband showed us everything we needed to know about staying at their place. The place is really cute - small but has literally everything you need! The AC saved us because it was so hot out. We didn't use the kitchen but it has everything you need to cook up a meal. The bathroom is tiny and that was ok but the shower door was not closing properly. I messaged Grazia asking if there were any tips on how to close the door so I don't flood the place while taking a shower and did not get a response. Both nights we stayed my whole family had to take showers making sure water was not leaking out. The listing states there is shampoo but there was none. It is also on a very busy street so you can hear cars, ambulance rushing by and I woke up around 5AM from all the noise. It is very close to bus stops so that was really convenient. However, my family and I were thankful for a place to stay at our time in Florence.