Alberto is amazing! We were left without a place to stay after our other booking canceled on us. He was so quick in responding to our request. The room was ready in under an hour. Great great location! We are so glad we were able to stay here! It is on the 4th floor but we used the lift for the luggage so it was super manageable. Everything felt safe and we loved seeing the Duomo early in the morning from the balcony!