We were only staying for one night in Florence. After booking our place however, Adriana informed us she could only be there after 4'o clock. We then had to spend over 30€ to have our luggage checked in at the station for the day so we could actually explore the city. She then seemed aggravated by the fact that we were waiting by the door for her and did not leave our luggage there over night- which would have been very expensive. Also, she added on a city tax (not mentioned before arrival). The place is very close to the train station which was great but not in a comfortable area- we felt uncomfortable in the neighborhood. She was kind and recommended a good place for dinner, but the added stress on our trip and extra costs we personally had to make as a result of her actions, were enough for us to have not as pleasant of an experience as those of others.