Elena and Oliver were wonderful hosts from start to finish; we were in constant contact with them via email and text message and they had their assistant meet us at the apartment. They left a bottle of Chianti for us to enjoy (it was too hot for red wine for us though so we left it for the next guests), but we were very happy for the water, tea, and chocolates they left in the bedroom. The apartment was even better than the pictures! The bathroom was so lovely! Everything about the flat exceeded our expectations, especially the neighborhood. You are literally steps from the Uffizi Gallery. My husband and I had never done AirBnB before and honestly, after this experience, I never want to go back to hotels. It was wonderful to be able to use an iron, lounge on the couch when we we got back to the flat, and spread out in an actual apartment instead of being cramped in a tiny hotel room. And the location was just sublime. The recommendations from our hosts were just perfect too. Hopefully my husband and I will make our way back to Florence, and we'll be able to stay at this lovely apartment again.