We arrived a bit earlier then check-in time, Tommaso met us at the apartment and let us leave the bags and we went for lunch. The communication was quick and helpful. We got a bottle of wine as a welcome gift, it was very nice! The apartment itself is very comfortable and clean, located in the city center, lot’s of bars and restaurants around. We had an amazing time in Florence! I would definitely recommend this place to stay if you are in Florence.