My friends and I enjoyed staying at Michele's apartment in Florence. Communication and the check in process was flawless! The apartment is exactly as listed - clean, comfortable, and a great location. I'd warn guests that you need to be physically prepared to bring your luggage up four narrow flights of stairs as the apartment is on the top floor and we didn't see an elevator. Also, if you and your guests are looking for a "party" house, look elsewhere as there are numerous reminders and signs saying that little to no noise is allowed after 10-11 pm in the apartment or hallways due to the building being a residence for locals. Otherwise, it's a perfect place for a lot of people