Liza was very nice, kind and friendly. She made us a list about restaurants, roof tops...the flat was very good located, near Santa Maria de Novella and near Academia gallery. The flat was fantastically clean, everything was new, clean towels, sleepers, the showers were incredibles, air conditioner, a full kitchen and everything very very beautiful like the pictures. If I'd come back to Florence I' ll go to Liza's flat!!!!