Alessandra and Francesca were both extremely hospitable and made me feel very welcomed! They were very professional and did everything they could to address any issues that I had. The apartment itself was wonderful. It had everything I needed (including a portable stove and pans!). Getting in and out was really convenient with the passcode. The location was great: there is a trash can across the street and a mini mart right downstairs. Very close to SMN Firenze Train Station. Would definitely stay with them again!