Communicated via email and whatsapp prior to the trip and Soraya was there when we arrived. The accommodation was quite a distance from the train station, a little difficult to manage with luggages but apart from this, definitely one of the best airbnb we've stayed thus far! Clean spacious rooms, perfect location to travel Florence city centre. There was also lots of awesome food recommendations by Soraya. Breakfast provided was good but what's most impressive was the seafood risotto we had when we had our other meals there! Suffice to say, the best I had in Italy. Only downside of our stay was the voices we heard from the adjacent room that lasted till late one night. All in all, a wonderful stay!