Our family of 4 rented this apartment in June 2018. This apartment is managed by a host maker, and not actually the apartment owner. The host maker is very responsive on emails and communication. They left us a gift box with pasta and sauce. On the day of check in, they sent a person to meet us and let us into the apartment. It was very rush job as the person they sent had another apartment to show shortly after we arrived. The apartment was clean and accurate as shown in the pictures. It's centrally located, 8 minutes’ walk from Dumo and a 20 minutes’ walk from the train station, Santa Maria Novella. During our stay, the apartment next door was under renovation, so the fume of paint was very strong throughout the building and apartment. The apartment is located on the 3rd floor and the building does have an elevator for luggages. The apartment is better suited for 2 people as the bathroom is located in the bedroom. It was quite tight for my family of 4 with 2 adults and 2 kids. There is a bar across the street from the apartment, and if you sleep on the sofa couch in the living room, it will be noisy past midnight. The street does have some noise early in the morning, so for anyone sleeping on the couch, it will be quite hard to get a good night sleep. During our stay, the wifi did not work half the time. We contacted the host maker but was notified that it was an issue with the provider so they couldn’t get it resolved while we were there. It was a nuisance as we needed the wifi to check flights when we leave Florence as well as do some research for our next destination.