Gaia&Pietro’s place is in an excellent part of town, very exclusive and central to the all the best sites in Florence. Their apartment is elegant, well designed and stylishly furnished. The a/c and wifi work great and the beds are comfortable. The kids LOVED it because of its novel 3 level layout with ladderlike stairs (Note that these stairs are tight and steep and are for adventurous types who don't mind carting luggage through narrow spaces up to the 3rd floor). There is a lift to get your luggage from the street to the first floor of the villa but even that involves a lot of stairs. This is part of the charm of ancient cities. We were assisted by Steffano at check in (I believe an employee of Gaia&Pietro’s in the clothing store at street level called WP). He was charming and extremely courteous and helpful. He also let us store our bags after check out so we could tour the city until it was time for our flight. All in all, the rental went very smoothly and we wouldn't definitely choose it again. 5 star all the way.