Communication with our hosts prior to and during our stay in Firenze was prompt and helpful and the staff couldn't have been more accommodating! The apartment was amazingly well located on an historic (we found out from a guide) little street. We walked everywhere but had we chosen to bike, there was a rental shop just around the corner from the apartment! The apartment itself is clean, and comfortable and was perfect for us. I would definitely stay again should Firenze be in our future.