Mirella & Stefano are lovely, responsive hosts. We appreciated the warm welcome at check-in. Communication was easy and friendly throughout our 6 night stay. The unit is very well stocked with everything we needed and was spotlessly clean and bright. The house manual is clear and helpful. The location is right in the heart of city center and everything is literally right outside your door. While the building was quiet and we never heard anyone in the halls or elevator, there was live music at a local venue that played late every night and street noise. It is a trade off, however, for being in a prime tourist area. It was not terrible, but a consideration for light sleepers. The beds, pillows, sofa and chairs are firm, not unusual for European standards, but less comfortable for those used to softer furnishings. Florence is small - we could easily walk to all the sights and loved exploring the less touristy areas for more local food and shops. Overall we enjoyed our stay, Grazie Mille!