I had a great time at Grazia's place in Firenze, perfectly located just a short walking distance from most attractions of the city and surrounded by very good cafés, restaurants and local amenities.
Grazia was very attentive and provided clear and easy to follow instructions for the check in; she checked afterwards to ensure the stay was enjoyable and she made sure to provide some interesting advice on places to visit.
I would definitely recommend Grazia's place and I will most certainly go there if (when!!) I will visit Firenze again in the future.