My family of 5 stayed here for 3 days and had a great time. Gentiana was very welcoming and helpful in getting us acquainted with the apartment & the neighborhood. It was very clean and well-equipped with linens, iron, hair dryer, etc. Comfortable beds & quiet at night. The air-conditioning was a blessing during the August heat! Location is very convenient and you can walk to all the tourist spots. I would highly recommend this place for a great stay in Florence!