Overall we had an amazing couple days in Florence! Grateful for the recommendations and great location. Erika was super nice & responsive when greeted and during the stay when we had a question. The biggest downside to the place was the window wouldn’t close on first floor making it very chilly. Also there was a window in the loft covered by a sheet that wouldn’t close as well. This loft window led to the shared hallway which was unsettling (being two young girls in unfamiliar place with easy access to get in our place if someone tried) and it was VERY noisy due to hallway neighbors (woke up at least 3 times to loud talking, banging, and slamming of doors at early hours of the day& night).