I was very disappointed by Cristian's apartment. Before I arrived, the communication was great, Cristian even got the piano tuned since I was traveling with a musician friend. Unfortunately when we arrived the apartment didn't meet our expectations. It was dirty in many places: the carpeted hallways were dirty, the living room floor was unclean and sticky, the dining room table was sticky and had dirty ashtrays, the kitchen floor was dirty, the towels provided for the bathroom were damp and the apartment smelled of cooking grease and mold.
The next day, my friend and I called the person who had checked us in but he didn't pick up the phone. In the meantime, we booked another Airbnb because my friend and I are allergic to mold and we needed to find another place with a piano quickly. When I cancelled my reservation at Cristian's place, I got a small refund of 125 EUR due to its moderate cancellation policy (the total was 554 EUR). I sent a request on Airbnb for a bigger refund of 300 EUR because I only slept there 1 night (instead of 6 nights). I had to call Cristian to negotiate the refund and he blamed me for not calling him on the night I arrived to clean the apartment. Then he justified that the apartment was dirty and smelling because the guests who had rented the place the night before a party on New Year's Eve (I arrived on January 1st) and that I should have just hung the towels on the radiator to dry them. I told him it was his responsibility to provide a clean place regardless of what the guests did before I arrived and he called me a difficult person because I complained on Airbnb. He refused to give me the refund I asked, even when I brought it down to 200 EUR. He said he could only give me 175 EUR maximum because he didn't have the money (in the meantime I knew from the man who checked us in that they had already accepted other guests to book the place during the days I cancelled so he was gaining even more money than if I would have stayed). I gave him a day to think about the refund but I didn't hear from him again. When I tried to call him again two days later, he wrote back saying he couldn't pick up because he had a fever (!) and then gave me a refund of 175 EUR saying that it seemed fair to him. I paid a total of 554 EUR and only stayed one night, so his refund is far from being fair, especially since he made more money with a double booking. I got a bad service and felt disrespected and cheated. I've been using Airbnb for years and this is the first time I leave such a negative review. It's a shame he didn't manage to admit that he made a mistake and simply given me a better refund. No guest should be made to feel like it's their responsibility to call the owners to clean up after previous guests.