MY HUSBAND AND I DID NOT GET TO MEET OLIVER AND ELENA, BUT THEY WERE EASILY ACCESIBLE BY PHONE. THE APARTMENT IS SPACIOUS AND VERY COMFORTABLE. IT LOOKS EXACTLY HOW IT LOOKS IN THE PICTURES. THE APARTMENT'S LOCATION IS PERFECT! WALKABLE TO EVERY MUST-SEE LOCATION IN FLORENCE AND SO CLOSE TO THE BRIDGES SO YOU CAN EASILY ENJOY THE OTHER SIDE OF THE RIVER. I WOULD DEFINITELY STAY HERE AGAIN AND RECOMMEND IT TO FRIENDS. MY ONLY CRITIQUE IS THAT THE TOILETS ARE ENCLOSED IN A VERY SMALL ROOM. IF YOU ARE A BIG AND TALL PERSON, YOUR KNEES MIGHT HIT THE WALL.