Martina was easy to communicate with prior to the holiday, the apartment was very nice and comfortable and in a very central location of the historic centre of Florence.
Unfortunately, 3 days into the stay the ceiling in the bathroom fell in and luckily no one was in the bathroom at the time so no injury was caused. Airbnb dealt with the matter promptly and we were given a refund, and we found ourselves an alternative accommodation.
I would recommend the property as it is very nice and convenient, however I would be asking for reassurance from Martina that the property has been repaired up to the high safety standards.