Guido is very nice, as is Mr. Lombardi downstairs who helped us with the lights on the stairs and during check-in and check-out. Speaking of the stairs, it's a lot if you're not in good shape, so be advised! We found that we needed the exercise because of all of the gelato, cheese, and wine! Guido made sure we had everything we needed and communicated frequently. The location is perfect-- only a 15 minute walk (or less) to so many things we wanted to see in Florence. The air-conditioning was a huge plus and we were also surprised with good water pressure in the shower. The washing machine was very helpful to us in our travels. Overall, a great place to stay and we'd stay there again!