We took a later train to Florence as Paolo told us we are only allowed check-in at 12:30. Upon arriving at the train station we first bought a map as he was not helpful in locating the apartment. I could not hear my mobile phone whilst on the train and he severely reprimanded us for being late and told us we have 2 minutes in which to meet him on Ponte Vecchio. Upon meeting he told us many times how lucky we are that he waited to meet us and if we were a little later, we would have to wait until 17:00. The apartment is in a very good location but not very clean - with stove knobs missing. The water pressure is non-existing and having a shower is torturous. We did not feel welcome and will never stay there again.