We were in Italy in August and on a strict budget. Most of our airbnbs were a little disappointing. This one was the exception. It was extremely great for the price. The location was great, it was less than a 10 minute walk from the train station and a 10 minute walk to the main attractions of Florence. Location 10/10. Our train was 20 minutes late and our Uffizi tour got pushed up 30 minutes so we were in a huge rush. Irene was so nice and accommodating. We were able to store our bags before check in and they got us some extra pillows. Customer service 10/10. The space was huge! Which was also the reason for the main negative part about the place. You had to use a key for the air conditioner/lights and it was locked to the front door key. This means we always came back to a hot apartment and since it was so big it took a long time to cool down. Also, we couldn’t send one person out for drinks or food without the rest of us sitting in hot darkness (unless you have phone service). The beds were the best beds we slept in our whole trip. They were a semi firm memory foam (no springs) and supportive. So the space was huge but the bathrooms weren’t especially the one upstairs. Room 9/10. I would absolutely stay here again and recommend it to others.