The place is quaint and adorable and the hospitality is unlike any other places we have stayed. Ekaterina was very attentive and responsive. She allowed us to drop all of our luggage off ahead of time and gave us a thorough walkthrough of the place! Her sweet husband even carried our biggest bag of luggage up 3 flights of stairs when we arrived. Her place is fully stocked with toiletries and even detergent if you choose to use the laundry. Having never been to Florence, she gave us a map and marked all of the main things we should try to see in the two short days we had there. It was so helpful and made for the highlight of our Europe trip! I would highly suggest this place to anyone who needs a clean place to stay, a warm bed to sleep in, and a little extra help if you have never been to the city. The only downside was the battle of the mosquitoes and my husband got eaten up. I believe they are working on a solution to this but it didn't ruin our vacation! Also, you can walk pretty much ANYWHERE from this apartment. We had a great time and hope you do too!