I have airbnbed in many places around the world and have never felt compelled to write such a review, but here we go. I’ll start with the good - the building is wonderful, historic and beautiful, and the location fantastic. There is an elevator which is hard to come by in Florence and it is old but actually big enough for 3-4 people so that’s a bonus. It’s on a high floor so it isn’t very noisy and the space is huge, cavernous actually/ unbelievable ceiling height and room sizes! Now onto the bad/ this is run by a management company who has over 100 apartments as they told us on check in, and while they were all very nice and responsive, the quality of the furnishings, cleaning and general attention to detail is, well, sad. This place could be spectacular. But instead it has the cheapest furniture imaginable, all beds are twins shoved together and bare bones doesnt even begin to describe the way they have haphazardly thrown sad chairs and a flimsy couch in there. no soft furnishing , carpets, drapes, anything to absorb some of the sound ( it echoed!).. Our 18 month old baby quickly discovered all of the dusty, crumby areas ( under beds, couches, corners, in the couch cracks as well as some random bottles of nitric acid and lighter fluid on the floor :// !). We paid the 20 extra for the high chair and pack n play, they delivered one of those clamp on chairs that is fixed to a table- which would be fine if the table wasn’t so unstable that we were worried our baby’s weight would tip it over. The fireplace don’t work ( nor does the cool-looking grill in the photos) and there were zero duvets or blankets on the beds.. just a sheet and a polyester coverlet that is hardly something you want to sleep with.:: and don’t get me started on the “pillows” im not sure you can even legally call them that :/. A couple of the rooms had a stale cigarette smell and generally felt a bit neglected. That said- if you are a large group looking for a crash pad for a few nights- by all means, this place could be for you..: but if you are a family, or are looking for any kind of personal touches or comfort, or planning to spend a bit of time at home or cook any meals for more than a couple of nights- beware …. it is a place with spectacular bones that could be a wonderful gem of a home, but instead is a cog in an airbnb scheme. The real kicker of our stay was when we had to leave at 7am- they asked us to leave the keys in the apartment and close the door behind us- which we did, but unfortunately there is a huge gate at the end of the hallway which was locked! Leaving us locked in the hallway with our baby and all of our belongings.. having left the keys in the apartment :( not only a total fire and safety hazard but putting us in risk of missing our flight. Luckily they replied to my Message and after 20 minutes, they remembered a spare key in the hallway that we found and used to let ourselves out.