We had a really wonderful time in Florence and Franca's place was a nice place to unwind after a day of sightseeing. That being said, there were a few things about our stay that were not perfect.
We arrived in Florence at 1:00 and planned to meet Franca's property manager at 1:15. However, he did not arrive until about 1:45 and had to wait outside with our bags until then. The apartment is located on the 4th floor although this did not bother us (disclaimer for others: it is a lot of stairs!) we requested another set of keys and was told that it would not be possible to get a pair. We were also thrown off a little bit because the cleaning fee was not included in the listing. We traveled to many places in Europe over the course of the trip and this was the only place that did not include it.
Though there is wifi in the apartment, it is spotty and worked about half the time. Also four of us stayed in the apartment so we figured hot water would be an issue. Our predictions were correct, but even so the hot water lasted for less than two showers.
Other than that we had a very pleasant stay. The location is fantastic and the beds easily accommodate four people. Thank you for everything Franca, we hope to visit Florence again soon!