What impressed me most is when we weren’t happy with our initial room off the busy/noisy hallway Matteo was quick to acknowledge my frustration and was able to turn a negative situation into a positive by offering another room that happened to be available at no extra cost and in a much quieter section of the apartment.
The location is ideal as it is a number 6 bus away from everything we wanted to see in Florence. It’s also close to a laundry mat and great shops and restaurants.
Their breakfast is fresh and delicious. Something for everyone. A great place to stay with thoughtful, helpful hosts.