Alessandra is a lovely host. She is incredibly helpful, welcoming and responds quickly to messages. The hot plate broke, and Alessandra replaced it immediately.
There was some confusion with the internet. It was not listed in the ad but apparently any over usage will be charged to the tenant. I was never able to monitor the internet usage, or really knew how much data the limit was and if it was per day or per month. As I understand, I was the first one to use the apartment with a new phone card (she is working towards fixing this problem and blocking extra consumption. She also waived the cost when I didn't have cash on the last day). I mention this to advise those interested in this place, and to Alessandra, to establish expectations and clarify details beforehand. Even with this confusion Alessandra has been a perfect host; the host you want when problems inevitably arise.