I never got the chance to meet Niccolo, instead we met Carolina. Easy communication. This Airbnb is very clean and has all the essentials. You'll have to pay 2 euros for any other linens or towels that you use. It's also very close to the main train station and a very short walk to everything else. Bed was a little hard and, if you're a light sleeper, make sure to bring ear plugs as it's on a very loud, busy street. We had a wonderful time in Florence. We can't wait to come back!