My family of 8 adults stayed in Roberta's flat while in Florence. It was very clean and spacious. Her nephew met us and checked us in, which went very smoothly. It is in a very nice residential neighborhood about a 20 minute walk from the Duoma. Even though there were buses, we walked all of the time and enjoyed the straight walk to the area. Communication was great. She has a very organized book with everything you need to know in the flat. We truly felt like we were locals. There was a modest fee for air conditioning, but well worth it given the July heat. Would definitely stay there again when in Florence.