Chiara was waiting for us at the apartment when we arrived. She gave us an overview of the apartment and Florence and answered all of our questions. The apartment is convenient walking distance from the train station -- even with luggage, and is in a good location. The apartment is small, but very nice, clean and nicely decorated. Very comfortable even with 4 people. The walk out, private courtyard is fabulous. We enjoyed sitting outside drinking coffee in the morning. Big plus for us.