I have stayed in tens of apartments in Florence over the past few years, and this has been the most disappointing. While the images show a bright, clean apartment, upon arrival we experienced a dingy apartment, desperately needing a good cleaning and a new sofa. The sofa bed is very difficult to maneuver, and we found pizza crust in the sofa as we attempted to unfold the bed. There were no paper towels, one small, stained tea towel for kitchen needs, and the mocha pot had mold growing in it. The apartment felt a bit dirty, which I feel might have been overlooked by other guests as they were wowed by the view.