This is the place to stay if you're coming to Florence! Perfect location, excellent communication with Claudio and his associate Luca, and comfortable. The washing machine had all of the instructions readily available for reference. Restaurant recommendations were accurate. Pillows were super soft with extra bedding supplied as well. Claudio contacted a cab for us at our departure which was a huge help as you will not be able to flag one down on the street. Luca was present at check in and check out and helped IMMENSELY by carrying some of our larger luggage for us. Would absolutely stay here again!