Our stay at your apartment was such a pleasure. Irene helped us with the check in and was very helpful with showing us around and giving some tips for the area. The apartment was very clean and rooms were bigger than expected from the photos and the beds were super comfortable (extra blankets and pillows in the cupboards if needed). The bathrooms were equipped with soap, shower gel, toilet paper and hairdryers and an iron were greatly appreciated! The apartment is in a quiet residential area which was great as it was away from all the hustle and bustle of touristic sites and was a 5 mins walk from Ponte Vecchio and roughly 15/20 mins from the center and from Duomo. Wifi was quite weak, even close to the modem in the living room, the signal did not catch and since normal cell phone network did not work in the apartment at all, we had to exit the apartment to use our phones. The hot water was a small problem as well and ranged between lukewarm and warm. Out of respect for the request not to adjust or change the temperature of the boilers, we used the showers as they were but it would have been great to have hotter water. All in all, we had a lovely time in a very comfortable space and we were super super happy with Stefania's communication and accuracy. I will absolutely come back to stay at your place in my future visits to Florence and will recommend to anyone looking for an amazing place! Thank you!