Antonio was rude to me and my girlfriend. He charges you extra if you check in after 9pm, so we had made arrangements to get into town at 8 and get there well before 9. However, we had a couple of mishaps because we didn't realize which station the train got in at, and then when we tried to take a bus to the Antonio's place, the bus driver simply passed the bus stop so we couldn't get on. These were just common inconveniences that happen when you travel, but Antonio was not sympathetic at all. He insisted that if we did not get there by 9, we would have to wait around town until 11:30 for check in and pay extra. I ended up running there and making it at 8:50pm. When I met Antonio, he proceeded to lecture me about how important his rules were. I was literally out of breath and had arrived before 9pm; I did not violate his rules. He then made comments like "well, running is good for you anyway." When you are a tired traveler who has run across Florence, the last thing you need is someone lecturing you and being pompous. The interaction was strange and left a bad taste in my mouth.