Francesco has been nothing but gracious during our planning. Sadly, we had to cancel our September 8-12 visit on September 4 as one of my party fell in France, broke her wrist and, after surgery, etc. we needed to return to the US. We were unable to secure a refund due to the late notice but Francesco placed the property back on the market and promised us a refund if re-rented. He offered to work with us as we plan to reschedule the remainder of our trip next year. Also, he was very helpful in securing museum tickets for us for which I offered to pay and he declined. He has been very responsive to my emails - we will definitely work with him next year!