We told the host exactly when we will arrive and that we need sheets for the sofa bed. We showed up in the evening and the apartment was still trashed from the previous guests.
We were trying to contact the host via phone call, WhatsApp messaging, and Airbnb messaging to receive nothing back for over an hour. We had to stay in the apartment for that time because we needed the Wi-Fi and wanted to make sure that our things are safe.
He finally gets back to us after over an hour where we don’t know how we are going to even sleep in a place that has no clean sheets, he sends his cleaning person there so our things are left available to a stranger while we have to get out of the apartment, in a dark city we don’t know, so the cleaner can clean because the apartment is obviously too small for that many people in it while one is trying to clean. We return to the apartment and the cleaner is still there, but no sheets for the sofa. Not to mention that all of this caused us to not have a clean apartment to ourselves until almost 11:30pm after a full day of travel. The host was rude to us and kept on saying that we will only have sheets for the sofa if we were 4 people but not two people who are not trying to sleep in the same bed, although we booked it because it claims 2 beds and we told him we need both.
The day after he started acting a bit nicer, then went back to aggressive mode and claimed that we are complaining about nothing and that it’s not a big deal that the apartment wasn’t cleaned etc.
there are so many screenshots between us and this host and most of my time in Florence was spent dealing with this. An absolute nightmare.