Natasha and Alex are incredibly welcoming and helpful! They provided a lot of useful advice and resources to help me plan my stay in Florence - they marked many of their favorite places on a map for me on the night that I arrived, and there are brochures and a library of guidebooks in the room. They are also very caring, frequently checking in and asking if I need anything. The room is very clean and comfy :-). The washing machine is good-looking; and Natasha's got an impressive collection of mugs and bowls - they are adorable and artistic! The portable WIFI was extremely helpful.