Jane is very kind and ready to help at anytime. For instance, she gave us an extra blanket and took care that heater warms up the room enough. The appartment is full of attentions with everything you would need for a long stay (kitchen and laundry equipment, candles ...). The location within the center of Florence is perfect. There is a bus stop right down the appartment but everything can be visited by foot: you can reach the Duomo in 10 minutes and the train station Santa Maria in 20 minutes. And there are very nice places to eat around the appartment, Jane has actually a list with some adresses. We had a wonderful stay!