The experience can only be described as excellent. Florence was our first stop on our European vacation. Carla was very good at answering all of our questions before arriving, then met us at the train station and walked us to the apartment (even though it was almost 9pm) The apartment was exactly as described and the photos worked great. The apartment was well stocked and help make the stay very enjoyable. (The Easter cake was well enjoyed by all of us) You are a super host and we would stay again if eve on Florence.