Andrea was extremely organized, gave very quick responses and lots of suggestions. We dealt in person with Elena, who was also amazing and very helpful. The place is very nice in a fun and central location. I did not notice in the listing and was very upset that internet was not offered, which I did not feel was acceptable for the price, but again it was not advertised. The small street can get a bit noisy but the bedroom is extremely quiet for sleeping when you close the window. We loved the location and the large apartment, but would suggest that they offer internet to allow for travelers without local phones to plan, etc. Just like another reviewer said, the bathroom is very small, but that's not reason enough to skip this place.