As we have problems with getting heat, appliances to work, power failure, leaks in the kitchen, I felt ignored, talked down to, insulted, and accused of lying and being and responsive. We would be gone all day and come back to the cold room Tuesday through Friday at midnight we finally got it. His assistant did not speak our language and would come drop off stuff for us to fix the problems and then threw up her hands. Although we never met him in person, on the phone I felt insulted and talked down to as a woman. Threatened when he was demanding that we meet face-to- face. Because of the stress and the lack of sleep it could cause lots of mental distress during our stay in Florence