This is a lovely historic apartment in a very central location - you can pretty much walk everywhere. But as with old buildings, there were problems. The boiler constantly cut out which meant we had no hot water each morning (I had to climb a ladder to fix it or call someone to come and do so), it was impossible to have a bath in the lovely en suite because the water did not get hot enough to fill it. The wifi was extremely slow. The TV was not connected to any network (or no instructions were left on how to use it) - i didn't complain about this because i was constantly having to complain about the water, and didn't want to appear difficult. The locks were difficult to operate, particularly the lock into the second floor of the apartment building as well as the apartment lock; and despite asking a few times for a second key we were not provided with it. Furthermore, an estate agent was coming into the apartment to show prospective buyers around - a fact that was neither stated on the posting, or when i booked, but was only revealed when I arrived there. Thankfully, the host cancelled the second showing at my request. I rarely complain on airbnb but this was probably one of the worst experiences i have had. I was in Florence for a work interview at the university and all of this added to my stress. Having said that, despite these problems I had a wonderful stay - the streets around the apartment have some little gems of cafes, restaurants and bars, which were very pleasant to hang out in after a day of sight-seeing.