We had a wonderful experience staying in this flat! Despite the fact that Elena couldn't be there to meet us as she was abroad at the time, she made sure that someone was there to meet us, give us the keys, and make sure we were settled in. When we had any questions she responded very quickly and was very reliable. The flat itself was in a wonderful location, right in the heart of everything. The kitchen was small (as described) but was just perfect for making the occasional spaghetti dinner! The flat was very clean and the shower was great (hot water and nice pressure)! I would absolutely recommend anyone to stay here and will be sure to stay here again next time I return to Florence!