Alssandra was very nice, she couldn't meet us when we arrived but she communicated very well with us and arranged for someone else to meet us in the apartment, this person was waiting for us he showed us around the apartment and gave us directions to every single thing that needs to be known. The apartments was beautiful and very clean, it was better than the pictures. Bathroom, kitchen cupboards and the entire apartment was spotless. The location was fantastic it was close to all actions in Florence but in a quiet and very nice street. Also the internet was very good in the apartement, we had no problems what so ever.