Germana was very friendly and welcoming and had produced a really helpful pack for us including useful contacts numbers, a map of the local area suggestions for places to eat. The apartment was lovely and just as described on the website. The kitchen was well equipped and fully functional. The location couldn't have been better, being a 10 minute walk to Duomo, 10 minutes from Santa Croce and 15 to Ponte Vecchio. It was great to have such a lovely base to return to after a day of sightseeing.