Novella House is within walking distance from the train station - less than 10 minutes away. It is nice and clean. We have two families of 4 each; the house is perfectly functional for us as it can be easily separated into two areas, each area has its own kitchen, bathroom, and bedrooms. One area has two bedrooms. The other area has one bedroom and a large living room that was set-up to have two single beds.
The house is spacious and had everything we needed. To our surprise, a large bottle of water, juice, and milk each were provided. There was also a basket full of crackers, jam, Nutella, cookies, bread, and tea bags. We have stayed at a number of Airbnb's in Italy and Novella House is the only one that provided these nice amenities. After a full day of travel, it was nice to be able to settle in without having to go out to buy water and food right away.
Check-in and check- are very easy. The Office is onsite (1st floor) and Francesco is a great host! He helped us to make reservations at some local restaurants. We were not able to purchase tickets to Galleria dell'Accademia online since the website showed the tickets were sold out. However, he was able to call and make reservations for us early for the next day. I don't know how it worked but we were glad that we did not miss visiting the museum.
Novella House is within walking distance (<20 minutes) to most places we visited in Florence so there is no need to take bus or subway. It is very convenient. We highly recommend Novella House and will come back to stay here the next we visit Florence.