Paola had arranged with us prior to our arrival jn Florence that she could open the main door to the apartment building via her smartphone (we could then use a code already emailed to us to get into the apartment) all we had to do was message her when we had found the building. However after about half an hour with no reply we started to get worried however luckily for us someone in one of the other apartments came down to leave so we slipped in and used the code. After about half an hour of then being in the apartment Paola finally replied saying that her phone was on silent. She was very apologetic and the apartment itself is amazing. Very clean and very well furnished, especially in the kitchen. The streets were a little noisy at night but i guess that is the small price you pay for being in the centre of Florence which made our stay perfect, you can reach all the main sites on foot within just a few minutes! There was also a welcome gift of a small bottle of prosecco for us which was lovely. Despite the initial hiccup i would still recommend and maybe even return to this apartment.