We loved Suzanne's apartment on Purgatorio! It was extremely clean and nicely decorated on an adorable little quiet street in the best location in Florence that I could imagine. Everything was a short walk and the surroundings were just beautiful. I felt very safe in the location, even for late night walking. We did not meet Suzanne but she was responsive by email to our needs. Roxanna, the cleaning woman was there to let us in and show us how to work things and she was very nice. I loved the blue tile in the kitchen and bath - the shower had great water pressure, and there were plenty of towels as well. This little apartment felt like home and we did not want to leave - I would definitely come back again and would recommend her place to friends :)