Nicola and his wife made us extremely welcome and could not have been more helpful. They called taxis, made recommendations, hired a guide for us, booked tables in restaurants, nothing was too much trouble.
The hotel is new and beautifully designed, and the beds and pillows were great. It is in a very quiet street, which is quite something for Florence, but only a few minutes walk to restaurants and bars, and about fifteen minutes walk into the centre. We had breakfast one morning and it was excellent and very good value.
Highly recommend.