The apartment was exactly as shown on the website. Claudio met us at the tram stop to show us the way to the apartment. He reviewed all of the details of the apartment and offered suggestions for places to go, shop and eat. During our stay he emailed us to tell us about events that were taking place in the city. His manual was very helpful as a reference during our visit. The apartment was clean and well organized. A great place to stay with easy access to the center of the city within minutes!