This is a gem in the center of Florence. We needed 5 rooms so we had the whole floor to ourselves. The floor consists of 2 apartments that connect via main hallway. Note that there is one huge suite with a sitting area and 4 regular en-suite's. Because the hallways are echo-ey, this was a good opportunity for our group to keep to their rooms and have alone time. The host Giovanni, was very gracious and responded promptly via What's App. He recommended a great driver (Emiliano) to take us to Siena/Chianti and had extra pillows brought when requested. I would absolutely stay here again and refer my friends.