Nicoletta was lovely, lively person when we finally met. She kept me well-informed about my arrival despite her unfortunate accident on the day of my check-in. She gave me all information and advice about Florence. The room is cosy, comfortable and private, and the bathroom is good size with good shower. It is in walking distance to the cathedral and the area where the flat is feels very local rather than in a touristic area. This made it a better stay.