The apartment is absolutely charming and Rosy (and Ramona!) made the welcome special, having thought of lots of little things to make the stay really comfortable (the cookies for the kids, the wine, and so on!) The location is excellent - in easy walking distance to all the sites - and the neighborhood is quiet as well. It was an excellent first Airbnb experience for our family. The apartment was exactly how it was described. Although the apartment might seem small, the lay out is so well and efficiently planned that our family of 4 was very comfortable (our two kids are 12 and 18 and pretty much adult size). The stairs can be challenging after long days of walking and if you have just gone up the Duomo steps, but it is worth the view and the light and airy feel. Rosy was very helpful with our taxis, even on the day of departure when taxis were hard to get because of a fashion show in town. I was most impressed with Rosy's quick responses to my emails and she was super organized with instructions before and during our visit. The only disappointment for us was not getting to meet Rosy in person since she was on vacation with her family! But, Ramona greeted us so warmly that we felt like the little piece of paradise was ours for a few days!