I think it’s best to break reviews down by category.
Communication Prior to Stay: really great. Very responsive and helpful in terms of suggesting activities.
Communication During Stay: very responsive and always got back to me in a prompt manner.
Checking in: Very smooth. Even let us check in a few hours early which was great given our long trip.
The Good: the place is huge. Really lets you have a ton of space. The location is beyond perfect. It allowed us to hit nearby attractions and come to the apt. and freshen up. The balcony is fantastic if you like people watching.
The Bad: if you want to sleep post 7AM this place isn’t for you. On Sundays the bells in the piazza ring at 6AM. All other days we were woken up bells at 7AM and you hear loud delivery trucks and recycling. It was hard to do this 4 days in a row. The WiFi had issues the entire trip which caused us to be in the back kitchen the whole time which was a bit of a shame when we needed to access the Internet. The amenities are fairly bare bones. No shampoo, soap and only one roll of toilet paper. Wish we got a bit more considering the high price.