The apartment was nice. It was furnished enough for us to feel comfortable and welcome but nothing fancy. We had everything we needed for our stay. Jonny was a great communicator, responding to us quickly. I gave the experience 4 stars because the check-in was rough. We had just driven about 3 hours to get to Florence and we were ready for a potty break, showers, and some food. Upon arrival the key wasn't in the lockbox, when a key was received we opened the door to a mess, Towels, sheets, and trash all over. We learned the cleaning team was behind and our apartment wasn't ready. We had told Jonny when we were arriving so to walk in at 3:30 ( 30min after check in time) to see that was a bit disappointing. We didn't get in until about 4:15. Furthermore it was that challenging time of day when many places are closed. We didn't have anywhere to go. We understand these things happen and truly believe this experience is not the norm for Jonny. I bumped the star down because we didn't feel Jonny was overly considerate of our situation. Again, overall a good stay. The apartment is perfectly situated near the city.