Guido was a very welcoming renter. He met us at the apartment, showed us all the details of it, helped me with my very heavy bag up the stairs. He was very helpful with shops and things that we might like to do and he even arranged for a taxi to pick us up on the day that we were leaving! He has a very detailed book in the apartment that describes everything you need to know with photos etc. The apartment was just as it was shown in the photos and described. Very clean and a very nice base to visit Florence! The kitchen was well appointed with everything we needed. Guido responds to text messages very quickly so if I needed something he would have been very accessible to us!