Don’t stay here until they fix the basic amenities!!!
It’s end of December, imagine a home without heating in Florence around 0C/32F. Also you won’t be able to take a shower because the water is at best lukewarm on the highest temperature setting. You’d be taking a cold shower in a freezing home in the middle of winter. The host said the water was centralized and he couldn’t do anything about it. The host said he would check with the owner about the heating system but never got back to us. We had to leave the morning after the first night after I consulted with an Airbnb agent. It’s been over a week. Still no resolution from Airbnb or any communication whatsoever.