We were greeted by Gabriel who was wonderful throughout our stay and answered all of our questions in a timely fashion. Also, when my cellphone dropped out of pocket in a taxi, Marco went above and beyond and called the taxi company to help me retrieve it.
Positives about the apartment: The location of the apartment is great! Right in the heart of Florence. There are spices and a pretty full kitchen to work with. Good water pressure in the shower.
Drawbacks: We were most excited about the hot tub which we were looking forward to sitting in after walking all over Florence- however the back yard could use a little bit of sprucing up and sadly it was mosquito season and they were relentless so we didn’t use as much as we would have liked. We had also planned on enjoying the backyard for meals but due to the mosquitos and the unkept nature it just didn’t draw us. Finally, the lack of natural light was challenging. From the pictures online the place seemed brighter and there are no windows in the apartment other than the back garden door.
Overall: very pleased with the graciousness of Gabriel and Marco but for us the place didn’t live up to our expectations.