This was terrible and disappointing. Like the last 3 reviews, we figured out the AC was broken upon check in. The host clearly knew this and didn’t tell us prior to arrival. We tried to get a refund directly with Stefania but she was difficult to work with. There is no way we could have stayed here with this heat wave Italy was having. We had to get Airbnb support involved and she tried to lie and said she fixed the AC (…miraculous within 10-15 mins after we left). Thank god Airbnb has an amazing support team.
In addition, the images shown on this listing also does not match what we walked into. The building itself had graffiti all over, couch was stained, walls were cracked, etc.