My husband and I arrived in Florence in the late evening on a Saturday night and Leonardo was watching for us on the street when we arrived! Prior to this he had communicated often and well with us in English, giving us a good tip about how to get from the airport to close to his home in the center of Florence. It was so good to have his connection! He helped us carry our luggage up to his apartment which was lovely, nicer than the pictures! There were treats in the kitchen waiting for us too! Leonardo was just a fabulous host, very reassuring and kind. we would love to return for a longer visit! Thank you again, Leonardo!!