Caterina was very helpful from the first time I contacted her up to the time we left. She was friendly, and responsive to all our questions. shoe has very helpful information printed out for her guests as well. The location was perfect for us - away from the central business district, yet an easy walk to everything we wanted to do. The neighborhood is great, grocery store a block away, good food all around - of course, you're in Florence. 5 Stars in every category. Book now for your next trip!