Riccardo was an excellent host. He was very professional before and during our arrival responding to our questions immediately. He continued his attentiveness waiting for us when we arrived from the train station (only a ten minute walk). Riccardo welcomed us with wine, biscotti and assorted beverages which was so nice as we had a long day of traveling. He showed us around the apartment which looks even better than the pictures. It was very clean, well kept, beautifully decorated and in a quiet, yet handy location. They provide towels, extra bedding, a wash machine, Sky TV, internet, and assorted local maps and city information. Riccardo and Violet's House goes beyond what is hoped for when you rent a place sight-unseen. I loved the extra touch of fresh flowers throughout the apartment. Highly recommended!!