Upon arriving in Florence, Ivana met us at the apartment and showed us how to work the appliances, showed us around the apartment, and explained how to use the washer and dryer. She even left money for the first load of laundry as well as soap and fabric softener. The apartment was absolutely perfect for us. It was very clean, the bed was incredibly comfortable, bathroom was spacious, and the kitchen well stocked with everything we needed to make meals as needed. The apartment location was perfect. There is a grocery store about two blocks away that had everything we needed. The deli meats and cheeses were amazing! There are plenty of restaurants nearby, 20 minute walk to the main sights in Florence, a 15 minute walk to the train station. The area was very safe, we walked many times as night and had no issues at all. The apartment building is secure with a coded lock to get into the building, then another key code needed to access the apartment. We found this very nice so we didn't have to carry around keys. When we first arrived we were having trouble getting the wifi to work so I texted Ivana. Within 5 minutes her husband came over and fixed it, then it worked perfectly. The day we were to leave Florence, there was a taxi strike throughout the city. This left us with no convenient way to get to the airport. Ivana graciously offered to take us to the airport and would not accept any money for doing this. I can't tell you how much that meant to my husband and me, since we were in a panic about what to do. Our stay in this apartment was wonderful and I can't recommend it enough!!!!