Vera was very quick to respond to messages and incredibly understanding when it was raining all day and i decided to order in although the kitchen was not included. she was very caring like a mother ! I was going to walk to her bnb about 11 minutes at night, but she advised me it wasn't safe as i was travelling alone with luggage, she didnt need to do that it was very thoughtful of her !! i had such a lovely visit to Firenze and her bnb was a good location only 20 min walk to town with nearby tram stops !! Would 10/10 come back xx