I was only there for two nights, but the room is very clean, spacious and comfortable. It may get a bit hot inside, but the timer of the ventilator helps a lot when falling asleep. Mauro and I didn't see each other much, but he is very nice and welcoming. He provides all the information you need (including a city guide) and is always happy to help. Next time I stay in Florence, I would happily come back!