Breditz and Nadja appeared as nice and friendly people when I arrived. However, my experience at their place was a nightmare. My bed was infested with bed bugs and I can't say they have been very helpful. My body was covered with over 30 bites and I developed an allergy. I spent a sleepless night, felt unwell for a few days and urgently needed to find an alternative place. Not only did they not provide any help at all, but their partial reimbursement did not cover my costs for medicines, new accomodation, laundry and disinfestation. I was in Florence for work and was unwell for two days, so I had to take some time off which implied various problems for my project. I also had to throw my suitcase away, in order to avoid the spreading of the bugs in my home.
The bed did not feel clean and fresh when I arrived, even before I found bed bugs in it, the coloured synthetic sheets did not help. Old decorarive cushions were full of dust and perfect places for bugs of all sorts. In fact, they help hiding bugs. From their replies to my emails in the next few days, I got the impression they took for granted that bed bugs are part and parcel of travelling and that I should just accept it as normal. I believe instead that prevention was not taken very seriously in this bb, starting from the materials used for the sheets and decorative cushions. They could not choose better cloth to attract dust and dirt and hide bugs. You would never use that kind of materials for a room which has multiple guests each year. I travel a lot for work and holiday and this was the worst experience so far.