Marcella & her daughter Sophia greeted us warmly and were great at responding to messages before our arrival. The description of this place is very accurate. If you are looking for any kind of luxury accommodation, this is not it... keep looking. If you want something that is comfortable-enough with everything you need and with an absolutely fantastic location, this is where you want to be. The bed is decently comfortable, there is a full kitchenette with coffee, private bathroom, small dining table and mini fridge stocked with water, juice, milk, and butter for the rolls/pastries she leaves for you. There is also a washing machine which I was hoping to use but did not because it smelled mildew-y during our stay... hopefully they clean it soon. One other con is that because there is no AC, if you need to sleep with the window open it is very noisy. There is not any loud noise from people, but just the way the cars echo through the narrow street. Overall this place is great for the price & you can't beat the location, walking distance from nearly every main attraction in Florence.