Isabella was at the apartment to welcome us and was very friendly. She had a welcome pack with lots of local information and had recommendations on places to go to eat and visit. She was easy to contact and the apartment was very clean with good facilities. The location of the apartment was amazing. The views are even better than the pictures show. We spent much time people watching and admiring the outstanding views. I don't think you could ask for a better location. There was noise but that was to be expected with where it was. It was our first time in Florence and I can't recommend it enough.