Lovely stay! The apartment looks exactly like the pictures. Great location, Florence is a very walkable city. If you are doing a longer stay or a multi-city trip in Italy the washing machine is a huge plus. There is no elevator. It is on the second story of a walk up. Two things of note- there is a mosquito issue in Florence. You will want to keep your windows closed and have the citronella plug-ins going to keep them from biting at night. Also, arrange to have the air conditioning working. We had to ask for the remote to turn them on and could only keep on for a certain amount of time due to the electrical laws by the city. Also, hot water heater is very small. You will want to limit your showers to around 3-5 minutes. All that aside, we loved our stay. Just enough from the city center that it was nice and quiet at night. Giacomo, was very attentive and easy to communicate with. He even had a taxi arranged to bring us to the train station when we left to head to Rome.