We had one hell of a time getting into Florence to find a parking spot, but Matilde literally found us in the middle of a busy city street and saved us from our endless search. She was exceptional, very kind and patient with our ineptitude. She also walked us from the parking location to the apartment and made sure we were completely comfortable with the space before leaving us. The apartment is absolutely gorgeous. The main room is romantic and spacious for two people, and a third can easily be accommodated in the adorable loft above the kitchen. We adored the great water pressure in the awesome shower. The location is steps from some of the best landmarks in Florence. We would highly recommend this incredibly convenient and lovely apartment to anyone who comes to Florence.