Probably better than what you expect - lovely cosy place
Amazing location - just minutes away from main attractions (Ufizzi, Duomo, Ponte Vecchio), best sandwich shop in town, ice cream and coffee place are located on the same street.
The place is implacable from communication (response almost immediate), cleanliness, amenities everything was run smoothly; AND going the extra mile allowing us to leave our suitcases after check-out.
Would've helped if a washing machine was included as we travelled with a small baby, but we eventually managed without very well.
NB the flat is on the 4th floor without elevator, pack light. :)