The way from the street to the apartment is for adventure lovers: a door, an elevator, smth like a bridge, stairs. :) But truly this is a great location (especially for that price), just 2 minutes from Piazza del Duomo. Several supermarkets are nearby, and bars as well. I haven't met Cristina, but Alfredo was nice and tried to help me with any questions. So, I sincerely recommend this place.