Check in was seamless. We rang the doorbell and then we were promptly let in and given the tour. Yes there are a lot of stairs but that was what we expected and what we signed up for. It was more than worth the view and premium location for us. The AC was cold although the bedroom does not seem to stay as cool for some reason despite having its own AC. It was no problem though. If you plan to take advantage of the washer like we did, make sure to leave time to hang dry your clothes. There is no separate dryer, which we learned is typical in Italy. Overall, we were very satisfied and greatly appreciate Claudio's hospitality. We'd stay there again in a heartbeat!