Chiara was very welcoming, despite the fact that we were later than expected as we got on the right bus, but in the wrong direction! (Luckily it was a circular route). She explained everything about the room in thorough detail, & checked in with us everyday to make sure everything was OK. The apartment, although compact, was clean & modern. San Niccolo is a perfect place to be based in Florence; you are easily able to walk to the main tourist attractions, but far enough away to not feel you are within them. And the community of bars & restaurants is a great place to come back to after a long day of site seeing. All the restaurants we ate in in San Niccolo were good; a highlight was the Sunday brunch in Il Rifrullo. And don't forget to go to Piazzale Michaelangelo (a short but steep climb up Scale del Monte delle Croci, very close to the apartment) either during the day or night for an amazing view of Florence.