Everything was absolutely perfect. Luca is very responsive and reacted within minutes. Also, she was very accommodating with any special request we had. Checking in was a breeze and the apartment itself is stunning. The neighborhood is perfect for exploring the city. 3 minutes walk to the Ponte Vecchio, 10 minutes to Palazzo Vecchio - 2 minutes to Palazzo Pitti. We can highly recommend this beautiful place and would def book it again for our next stay in Florence.