I agree with the other reviews that the location is great and it's really clean. However, all the lights in all the entryways and long hallways are totally dark at night, and it's pretty scary. There are "do not leave lights on" signs around. As well, the hosts speak no English and no Spanish. I told them through Airbnb messenger "I arrive to Florence around 5pm". The host understood this as I would be at the house at 5 pm exactly. While on the bus from the airport, about 5:30, she kept calling asking where I was and telling me that the person meeting me with the keys would be leaving soon. She called about 5-6 times demanding to know how far away I was. The woman on the shuttle bus who spoke to her and translated for me kept saying to me, "This is not okay. Someone in the tourist industry should speak a little English." And then she also added, "This is not okay- you're arriving from an international flight. You can't tell her exactly what time you will arrive." I was worried that I would be locked out of the apartment with no where to stay during busy tourist season. It was not a great way to arrive after a long flight. Fortunately, the woman with the key had not yet left. I was told "No cook" so I think that means you aren't supposed to use the kitchen. I didn't.