We met Clara on arrival and she was great in explaining all about Florence, places to see/eat etc.
The house is close to two bus stops but we found that sometimes the bus schedule wasn't quite fixed. Cabs aren't around to flag down so suggest to keep extra time on hand.
It's in a quiet, residential area and on the second floor! So if you've got heavy luggage, be prepared to lug that up.
The room wasn't the one we saw on Airbnb but pretty much the same.