Paolo was very nice and spoke in english to us which for us was very helpful. The apartment is small but fine for 2 people or maybe even 1-2 more if you are really on a budget and just need to sleep. The location is good. There are shops and small restaurants nearby and most of florence is under a 25 min walk. As shown in the photos the bed is in a loft with a ladder, it was just fine for us but would not be ok for people with mobility of any kind. Kitchen was small but well equipped for all stove top cooking needs, including oil, spices, tea, etc. Overall a great little place and we would return again.