Giovanni is an excellent host: prompt communication, professional, reliable. The apartment is located right in the middle of everything you want to be in Florence for if you're a tourist. That's wonderful, because you can walk to anything in 10 minutes. But it's also the big problem with the apartment. The square below is noisy, VERY noisy. If you stay only in the interior bedroom or the rest of the apartment, it's silent. But if you stay in the bedroom near the square, you will hear chatter from below all day, which isn't so bad -- but you will also hear merchants setting up with loud carts, scraping chairs, rolling shutters, at 6 in the morning, you will hear amplified singing from the nearby restaurant at midnight, and everything in between. When I spoke to Giovanni about this, he made it clear that he is well aware of this problem: he has installed extra thick wooden shutters and very thick glass windows. He's trying! But to me it seems he should also mention this in the apartment description. Other than that, the rental was wonderful.