The flat itself looks very nice and luxurious and is perfectly located for all kinds of activities in the center of Florence. The receptionists were not the friendliest ones, after asking where to park the car and getting the simple answer of "why don't you just park over there??!!" we still didn't know anything and had to search for ourselves. As I went to take a shower, the water was freezingly cold and after having to wait until it got warmer, it was still too cold. Having to pay 25€ tax for tourists without being told about it in advance is also a NO GO!!! Some things like an oven and liquid for washing the dishes were also missing and the kitchen could have been cleaner. Still enjoyed my days there and didn't regret booking the accommodation.