Irene met us at the door and took us to the apartment and was very helpful showing us around the apartment. She gave us a map with the location of a supermarket and restaurants. She showed us the washing machine and dry providing instructions.
This is a great place to stay in Florence. In the very heart of it all. The Duomo can be seen from the courtyard and there is a bus stop across the street. Every sight is within walking distance. We should not have been happier with the apartment.