Francesca met us in the square and introduced us to the apartment and provided us with helpful information on the area and some of the local high points. She was so welcoming and friendly, we felt right at home in a different area. The location, apartment and Francesca were terrific and in a perfect location for experiencing the heart of Florence, while staying in a historic building in a safe area. The welcome bottle of local wine was a great touch. I definitely recommend this apartment.