Tina is an amazing host! She is thoughtful and kind. When I arrived, she made me coffee and gave me suggestions about where to eat in the city. She also happily gave me personal recommendations whenever I had questions about the city (or the apartment).
There was a security concern with the apartment, but Tina very swiftly and professionally dealt with it. She also went above and beyond to communicate with me. Airbnb as a company was also helpful.