My partner and I stayed at Graziella’s place while visiting Florence for 4 days. The place was sparkling clean, even fruit was provided, and the bed was extremely comfortable. The flat is larger than it appears on the photos. It is on the first floor, and from the main bedroom there’s a bit of noise from the street, which might bother light sleepers, but it didn’t bother us. Communication was straight forward and efficient. The wifi was fast and reliable. We’d definitely stay here again if we were to return to Florence.