Great listing in a great neighbourhood, walking distance from the train station and most of Florence's attractions. We had the whole floor to ourselves and the rooms were clean and well maintained. The host, Francesco, was fantastic. We arrived earlier than our check-in time as we'd notified, and he let us leave our luggage while we explored the city until it was time to check us in. He gave us maps of the city with all the major attractions highlighted, made reservations at the Uffizi on our behalf (since we couldn't speak Italian), and generally was courteous and very helpful. The home was already stocked with milk and juice and there was a little basket with toast and jelly, teas and coffees and some biscuits. The kitchen was very well stocked with utensils, and he also had the basic spices and oils for our use. This was our first airbnb stay and he definitely set the bar very high. Highly recommend people to stay at Novella House and we'd definitely stay here again if we come to Florence.