We absolutely loved our stay in Florence and with Stefania. We were met in person by Lucia, Stefania's friend, who was absolutely wonderful. She spent probably 30 minutes with us going over the apartment and the city. On the counter were fresh grapes, peaches, walnuts, and pastries--thoughtful and very good! The apartment itself is very centrally located in the San Lorenzo neighborhood, and walking anywhere we wanted to go was easy to do. Felt safe at night. Linens, furnishings, and bathroom all look like they do in the photos and are quite nice. We had a wonderful time in Florence, and we would very much recommend staying with Stefania if you're going to be in the city!