Upon arriving at the apartment, David was welcoming and very helpful in presenting his favorite selection of food places around Florence. However, there were several issues with the place: broken toilet and clogged shower drain, rendering both facilities half-working. What’s more concerning is that he was aware of these issues from previous guests but never got to resolving them. After communicating our concern over these issues, he assured us he’d be able to help but was unable to in a timely manner. When we requested to cancel the remainder of our stay, he unprofessionally and quite frankly, rudely, insulted us for not waiting for him, further claiming that “we’d need to eat a lot more pasta to fool someone like him”. If you want a host who cares about their guests, one who doesn’t particularly resort to insulting them when an issue is faced, I’d stay elsewhere.