Paola was a wonderful host! Although we never met she was there for us anytime we needed her. She even set up a taxi for us back to the airport since we had to leave at 430 in the morning. My husband and I loved how central this apartment was to everything. You can walk 2 minutes down the street and be at the most beautiful big church. She was also nice enough to leave us a small bottle of champagne to start our trip off right! We loved the westernized breakfast at Le Vespe down the street (a great break from croissants and bread after two weeks of travel). A word of warning for those who are light sleepers, the apartment is on a busy street and can be slightly noisy at all hours, they have gone the extra step and have a bowl of earplugs (brand new) on the bedside table though. We had no trouble with the noise. Thank you Paola for making Florence a memorable stay!