Laura is a very friendly person. She spent a long time with us on arrival and insisted she came to see us again on checkout. She was also very flexible- letting us arrive early and leave very late which was very much appreciated. The accommodation is basic and the location fantastic. You can easily walk to all of the must see sights in Florence and there is also a supermarket jut down the road. Be aware that there are many stairs to climb to reach the apartment and the bathroom is tiny. There is also a limit (8GB) on your use of the wifi and a €40 cleaning fee payable in cash on arrival. However, the view from the terrace, the location and Laura's friendly and kind nature goes a long way to make up for these things.