Conmunication with Daniella was excellent. She was not available when we checked in but she made sure an employee was there to greet us. Our room was very cute as pictured, but very tiny, as was the bathroom. But it was clean and comfortable. The hallway walls are in a bit of disrepair ( peeling paint and plaster) and looked pretty shabby. It's a three story walkup and the staircase is very dark. A dim light comes on when you walk up but doesn't come on when you walk down , so you have to navigate by feel. Maybe there was a switch on the wall at the top of the stairs, but in the dark, we never found it. It's located about a 10 minute walk from the main train station, and 10 minutes to the nicer areas of Florence where you'd like to spend your time. Great leather markets are right down the street as are some restaurants and shops. The neighborhood is run down looking, but the place gave us a quiet place to lay our heads down each night.