This is the first negative review I’ve written on Airbnb.
We could not shower as the boiler was broken and there was no hot water or heating, so it was very cold - particularly at night and in the morning.
I reported the problem and a plumber came 14 hours after we had arrived but the boiler was still not working. The host told me to fix it myself by pressing a button, but this only provided 30 seconds of hot water before it cut out again. Host told me the plumber was coming again but not until 3 hours after we were due to depart.
In addition, we were woken at 7.30am by such loud banging noises from the apartment upstairs that it felt like the ceiling would fall in. When I contacted the host I was told the listing stated ‘there may be noise during the stay due to renovations to the apartment upstairs’. This is not an appropriate disclaimer for the level of noise coming from the builders in the early morning.
The flat was clean and centrally located but we feel it should not be let to visitors with a broken boiler, no hot water and such intrusive building works. Host has agreed to refund £109 but we don’t believe this is adequate compensation. Host had an unapologetic, abrupt manner. Shame as this the first negative experience we have had with Airbnb.