Fabio was very easy to contact, via Air BnB / Whatsapp. He was always available for questions and responded very promptly! He was able to advise us on how to get to the apartment from the airport, and even helped us book a 4am cab the morning we flew out. The apartment itself was exactly as advertised - central but secluded. There were 2 (heavily locked) doors separating the unit from the street, so we definitely felt secure! The room was freshly cleaned upon arrival. The only complaint we had was an odd sewer-like smell emanating from the bathroom. When I return to Florence, I definitely want to stay here again!