The check-in process was terribly disappointing. I reached out the day prior to arrival to let them know what time we would arrive and see if there was anything special we needed to know. Daniele had an unforeseen situation that prevented him from meeting us at check in. The person doing the check in wasn’t there when we arrived and we had to wait almost 2 hours as the keys were apparently lost. On top of that, when we were asking how long it might be until they got there, they weren’t responding to my messages. If we had known it was going to be that long we would’ve went to a cafe or restaurant and waited. Instead we stood on the street with all our bags, not fun. When we finally got in, we asked for the WiFi password and were told they would text us in 10 minutes with it. When I asked over an hour later if they had the password, they told us to please be respectful of the unforeseen circumstances and to just know in someone else’s door to try and get it. I totally understand things come up…but no I’m not knocking on someone’s door to try and get the password. It would’ve been nice it the password was posted in the room on a check in note like most other air b&b’s we’ve stayed at. I think 4 hours later we got the password…difficult when you’re traveling and relying on WiFi. To round it out, we needed the washing machine and we were excited that this place had one. Do NOT use it! It smelled terrible and left our clothes soaking wet and dirty. We googled instructions and made sure we were doing everything right as that was a concern, but nope, it just doesn’t work properly. We ended up having to wash our clothes in the sink. All in all, great location, tons of space, it’s cute, but overall was just not worth it for us.