Lisa was very kind and personable and she provided me with all the maps I need to explore Florence. The accommodation offered privacy and better than usual amenities. The building has no elevator, so make sure you don't have issues hauling your bags up 4-5 floors. The neighborhood looked a little messy at the current time because of extensive road works. Also, the location is at least 30 minutes on foot from the historical center so it pays to spend sometime studying the bus route map. It certainly saved my legs for better things!