Lovely shared apartment. However, no one there to meet us, instead they left a key in a safe and instructions of where to go. This led to confusion over bedrooms, resulting in us receiving a very abrupt message the next day demanding we return to the apartment immediately to move our stuff into the correct room. Despite us only having one full day in Florence and being mid queue for the Duomo, we rushed back (20 mins walk). We found the owner to be unfriendly and made us feel very uncomfortable, we couldn't wait to leave the next day. We even considered looking for alternative accommodation for our remaining night.