I am extremely disappointed that Massimiliano never responded to my multiple messages in both English and Spanish since I booked the apartment. I'm not Italian, but I know for sure that there is google translator in Italy for simple answers since the receptionist gave us the excuse that he didn't speak Spanish but a simple "non capisco" would be enough for me to know that he was receiving my messages. In fact, the receptionist confirmed that they were actually reading my messages because she knew the time my family and I were arriving for that, and universal "okay" would be acceptable. It was extremely annoying arriving at the place that you booked without having a clue of how to check in.
However, the apartment was great for the price and the receptionist was really helpful and it was really nice that they have the luggage service available so we really appreciate that. Despite the unacceptable miscommunication from the host, I would recommend the apartment because it is in fact accurate to what it looks like in the pictures.