Fantastic and unforgettable view of Florence and the Hotel is like living in a Castle. The Staff is always very friendly and helpful and welcoming. The whole place is magical with beautiful garden and surroundings. You feel you live in the countryside but the town is only 11-15 min downhill by foot and another 15 to the center. If you want to shop for food you can find shops downhill but you do not want to go uphill (very steep) with groceries. It is better to shop in Esselunga 13 min by car. The road to the hotel and the underground carpark is very narrow (our large car (MPV) was only inches from touching the wall of the ramp) and you do not want to drive up and down every day. Take a taxi home in the evening. I would recommend this apartment for families with kids older than 15. The apartment is large and lovely but do not expect 4 star luxury as the rest of the hotel, but of cause the price is also lower.