The apartment is beautiful and in a great location. The air conditioning units downstairs worked well. Upstairs there was no unit in the loft bedroom, and one that didn’t work well in the other. Walkable to everything you would want to do and see and in a safe and comfortable area. Francesca was a great host, but I suggest a different service or person is used for the check in and out process. We arrived about 30 minutes late (still before 7 or so- not anything too late) and I communicated in advance that unfortunately our flight from the US had been delayed causing this. However, the woman arrived and was unpleasant and complaining and charged us 30 euro for being late. When we checked out, (we were a group of 8 with some older guests) one of us forgot a bag in the apartment. I called the woman who had checked us in to ask if there was any way for us to get in to get it. She hung up on me then declined my calls. Luckily the cleaning ladies arrived and were nice enough to let us in to get the bag. Afterward, she called back to tell me maybe I could ask the cleaning lady. The experience with her was unpleasant and frustrating. The apartment itself however is lovely and a great space!