Loved this pet friendly place in the heart of Florence! The private parking garage was PERFETTO! So convenient. (but get a VERY small car as it is a small parking space) The host is very helpful in giving instructions regarding how to avoid the ZTL ticket (limited traffic zone) ticket. We just parked the car and walked everywhere while we were in Florence.
The place is charming and delightful, terrific location! The staff (who helps the host) met us at the front door to make sure we got in ok. They were very kind and helpful with everything, including answering questions, flexible check out, etc. The place is not stocked, though. No water, no paper towels, anything like that. Be prepared to go shopping as soon as you arrive. There is a Carrefour grocery (alimentari) VERY close by (Piazza Sant'Ambroggio) where you can pick up breakfast stuff, water, etc.
We were very happy with the location, the place, and most especially the host Alessia Helen! Buon Viaggio!