Overall this was a good place to stay. The location was amazing. The communication with Monika was great. She spent time with us and gave us great recommendations of what to do and where to go in Florence. The apartment itself is quite noisy through the night and early morning. It was also hot and took awhile to get the AC working but eventually we figured it out. I found it strange that they charge extra for more toilet paper or to get new towels. We were there for 4 days and it would've been nice to have fresh towels. However the apartment was very nice. Comfortable bed, clean kitchen and bathroom with a nice shower. I would recommend.