Donna and her son Lapo were very helpful, courteous and very responsive. When we were unable to find the correct coffee pods, Donna delivered them to the apartment for us.
We extended our stay one night, which was no problem. Donna also informed the pay parking garage that we would be picking up our car a day later. Since the car is actually parked in an alternate location, make sure that you allow sufficient time to have the them retrieve your car. We were advised initially 30 minutes but it was closer to 45 min+.
We come to Florence often, and would not hesitate to stay at Donna’s apartment again. (Just perhaps next time for just a weekend, a month’s travel worth of luggage, etc is a lot to carry up to the 3rd floor. My calf muscles are still recovering!).