Paolo was responsive in his communication via WhatsApp throughout - from the booking until check out. It was nice that he left the heater on for us as we arrived when the weather was unusually cold! The description of the accommodation was accurate - the flat is fairly well equipped and the location was perfect - 15 mins walk from the SMN station and 10 away from the Duomo. The view from the narrow balcony is average but allowed wonderful ventilation and light and you can sit outside. Only minuses would be the low water pressure in the shower (as the flat is on the top floor) and some noise coming from water dripping in the heater (maybe the setting we made wasn't correct)! Overall, we would recommend this place. Thanks, Paolo.
P.S. There's an excellent bakery called "Vecchio Forno" - two blocks left as you exit; personally, they serve the best sandwiches and pastries in Florence - EVER.