Lucia made getting to her home extremely easy, with step by step instructions. Even though we arrived late, she was welcoming. She communicated clearly and efficiently way before we had even arrived in Florence. Her home was inviting and perfectly located. It had all the amenities that were listed and she made herself available to answer any questions we had during our stay. Most importantly, she recommended an AMAZING restaurant walking distance from her house. It had the best pasta, great atmosphere, was open late, and reasonably priced....especially coming from Paris. It was the perfect start to our trip. We will definitely stay here again the next time we visit Florence and will recommend it to any friends traveling to the area.