This place is a charming apartment in the best section of Florence. Everything is within walking distance, and the place is quiet and located in a non-touristy area. The host, Lola, met us in person and gave us a thorough introduction to her place and Florence. She even had a bottle of champagne and cookies laid out for us. The apartment is beautiful and sparkling clean. During our stay we had trouble getting hot water to the outdoor bath tub, but we made do by adding a few pots of boiling water to the luke-warm water. After that, the tub was great. Lola was very responsive throughout and offered to send a plumber out but we declined since it was late. It sounds like Lola has since fixed the hot water issue. Overall, this place was a nice getaway and perfectly located to explore Florence.