DON'T STAY HERE!! I don't have any idea how Alexandra Isabelle is rated as a Superhost. This was the worst AirBnB experience I have ever had. We rented the villa for one night while traveling through Tuscany. We were only 3 people, but she wouldn't rent only a portion of the villa, just the entire thing, which we had to pay a cleaning fee for that was almost twice the nightly rental.
She gave us directions and an address, but Maps took us about 1/2 mile further ahead on the road. The entrance is very small and not well lit and a little difficult to get a full size car through. We were greeted by the caretaker, who didn't speak English. Thankfully, one person in our group spoke Italian. The caretaker was very nice, but only after we arrived did they start setting the house up for visitors and bringing us towels (one small towel each that was very stiff). He showed us around the house and even left us a bottle of Prosecco to enjoy.
We were only given access to three of the bedrooms and three of the bathrooms. The rest was locked off and not prepared for visitors. One of the bedrooms we had access to had no sheets or pillowcases, so two of us shared a room. The property was ill kept, with the grass and gardens overgrown. The oil press (which when we viewed the listing was shown in the garden), was moved into the "cellar" and in it's place a plastic box to cover the hole. The views were pretty nice.
The bathroom off the kitchen where the laundry is did not flush toilet paper and took a long time to recycle. Still did not flush right. The bathroom upstairs off the first bedroom with twin beds was extremely moldy, I even sent a picture to the owner. Also, the valve for the hot water did not work properly and the hand held had no pressure. The heater worked fine, but the pressure was minimal, so they shared the other bathroom. The other upstairs bath with the double bedroom had a leaky toilet.
We went to dinner in town and upon returning at 11pm the gate was locked so we couldn't get in. We tried to contact the caretaker several times, but he didn't answer. We finally were able to reach the owner, who then was able to reach the caretaker to come unlock the gate.
The owner asked if we enjoyed our stay. Once I gave her all of this information and asked her to refund a portion of the stay or cleaning fee (since they weren't cleaning all of the beds and baths), her reply was that they will fix the bathrooms and sorry I had such a bad experience, but I should have read the "house rules" (which we didn't see anywhere).
Again, not sure how she became a Superhost, but DON'T STAY HERE!!