As many others have commented; Chiara is a lovely host, with all communications friendly and quick. Chiara was messaging me directions and buses to catch right up until the moment we got to the apartment which was very helpful. The apartment itself is conveniently located close to a supermarket, cafes, patisseries, pizza places and other stores. It is easy enough to walk to the Duomo (approx 10-15 mins) and the Ponte Vecchio (approx 15-20 mins).
The apartment is very clean, secure and quiet. The bed was comfortable and just what we needed after a long day of travelling.
All in all it was an excellent base to explore Florence and I would highly recommend for people looking for a stay in Florence.