Our group of 10 really enjoyed our stay in Florence and Regina was a wonderful host. The flat was spacious, comfortable and the location was very convenient. The only downside while we were visiting was that there was construction on the floor above us that was very loud and started early in the morning. Regina was quick to reach out and ask them not to start so early but unfortunately they did not cooperate so we were woken at 7am most mornings. We understand this is not within our hosts control but is the reason for leaving four stars. if there was no construction we would return to Lunesta in a minute!