Our host, Luisa, was amazing throughout our entire experience. She was very quick to respond to questions I had about the property so that I could make a decision about renting her apartment. The apartment is absolutely GORGEOUS and actually surpassed our expectations.

We met Luisa at the building where she provided us with the keys and gave us a quick tour and explanation of the amenities. We were provided with a map of the area and suggestions for restaurants and local shops. Two of the BEST restaurants are just a 5 minute walk away, so we stayed well fed. :) The building is very quiet, the neighborhood is extremely safe, and the view was wonderful.

Luisa made us feel not only welcomed, but as friends. She helped us with printing tickets when she could have just referred us to a business center. During our email conversation even prior to booking, I mentioned that our group liked to play cards. She so graciously gave us a gift of cards to remember our trip. Her personal touch and attention to detail was above and beyond and actually unexpected.

If (hopefully when!!) we have an opportunity to travel back to Florence, Luisa will be the first person I contact. You will not be disappointed.