Emma is so lovely and kind. We arrived quite late in the evening but she waited for us. The room is much bigger than it is shown on the website. Many candles and old-fashioned decorations make the place cozy and “Firenze”. The most important is the safety actually since Italy is also famous for its thefts. We bought a lot from the Mall but Emma’s place is so secure to have different layers of gates and doors. We felt confident to leave everything open in the room. The only one thing that bothered us was the size of the bathroom on the upper stairs. It was a little bit tiny that only one can stand in it and the door was so close to the toilet that it was so hard for me to squeeze in. But everything is so fine. Emma is just so great!