Samuel was there to meet us when we arrived. He was really friendly and helpful and just great (he also helped carry our bags up the stairs). The apt is beautiful! The location was super convenient to Florence. Everything we needed was in the apt and it was clean and warm. Just in case you're older or have bad knees, there are a lot of stairs, great view=top of the building. We were there on a Sat & Sun morning, in case you want to sleep in just know the Duomo's bells ring. We would definitely stay here again. Highly recommended.