This was my favorite stay in Italy. Roberto was excellent and the communication was very helpful. I loved the place and I felt like I really lived in Florence. Very homely. I will say that the upstairs neighbors are either a family of nighttime tap dancers or use their nights to rearrange all their furniture. All hours of the day and night they are loud and dropping things on the ground and making noise. This is by no means a problem or Roberto’s fault, I say this only to recommend bringing ear plugs to sleep. I loved my time here and next time I’m in Florence will absolutely be staying again.