My husband and I stayed at Ginevra's home during a two week tour through Italy. While we had trouble connecting (access to WiFi) regarding our check-in time, Ginevra's mom arrived to let us in and show us around. Ginevra left a great packet of recommendations for restaurants, sights, etc, and we used it a lot. We had one hiccup with electricity, but Ginevra was in constant communication and offered to have her mom come by if we couldn't resolve it (we did😊). While we didn't meet Ginevra, she was very accommodating and communicative about tips for making the most of our stay and storing luggage at the train station. Her space was a great value for the location and access to all the attractions of Florence!