This place was very dirty. There were dead bugs on the walls, and chipped ceramic pieces on the sink from a broken espresso cup. The bathroom shower did not drain - during the shower the water would collect at the bottom and leak out onto the floor. The floor of the entire apartment (which was really tiny) was dirty as well. The keys did work to the door outside, finally the host gave us a code to use. they also didn't want to communicate via Air BnB but rather through WhatsApp. there was one "host" but then they had us taking via WhatsApp to another person that was going to check us in -- and then it was a third person who finally let us in the building. It seemed a little scammy. The person who let us in the building also tried to collect 30euro in cleaning fee, when the listing originally said that there would be 25euro cleaning fee in cash to be paid on arrival. The bedding also was not great and felt like the pillows were dirty. The only redeeming thing about this place was location. It was only 10 minutes from the train station, Uffizi gallerie, etc. I would not stay here again.