We had an amazing experience! We had just come off the heels of a catastrophic Airbnb experience in Barcelona and I was pretty worried that this would be a repeat, but Paola was an awesome host!! Check-in was easy and the space was the perfect place to come back to and relax. Paola was always extremely quick to respond to any questions we had (usually responding within minutes) and the apartment had lots of resources of tours and nearby shops. Apartment is spacious and comfortable, and the air conditioner is perfect for hot summer days. The Netflix and memory foam mattress were just icing on the cake. The only drawback I can think of was the shower, which is a bit on the smaller side (especially if you are tall). But other than that, the perfect place to explore all that Florence has to offer!!