Not very pleasant staying here. Frankly, the apartment is in a very prime location, next to Basilica di Santa Croce, also the interior design is very beautiful and cozy, we were having the highest expectation about this apartment but experienced the biggest disappointment. First, the sofa bed was not arranged when we arrived, the "trusted person" who opened the door for us said he will send someone here to do this, but no one showed up that day. And then on first night, we found there is only one duvet with no cover for three people, after searching all closet, we only found two used towels inside one closet, but still no more duvet. When we reported this situation to the host, we got no reply, so we three adults had to squeeze in one bed under one duvet in that cold nigh. The host replied a day after and said he will send someone, but this "someone" only send a sheet and three towels, still no duvet, which means one more night squeezed together. After tons of meaningless conversations with the host (he didn't trust our statements, believed we must hide the extra duvet somewhere and no one have time to help us), we decided to give up the third night, just stayed in one bed again. So that was basically how we spent our three days in cold Florence. Although the apartment is beautiful, we can't say we will recommend to anyone who are expecting a little bit service other than the house itself.