The value for this stay was incredible. It's a truly enormous apartment, much bigger than anything else you'll find this close to the ponte vecchio, and the listing is extremely accurate.
Check in was a little bumpy, we originally told them we'd be checking in at 7pm and we got a response from them an hour later saying the apartment may not be ready yet. It was no problem for us, and we told them we would show up at 7:30-7:45pm instead. Checking in before 8 requires an additional cost of $25, which is perfectly reasonable, as it's outside of normal working hours. 7:42pm rolled around a we had never heard back from them about whether the apartment was ready so I sent them a message to check in. They responded at 7:47pm and said that it was "no problem." I took that as the apartment was ready for us to check in, so at that point we jumped in a cab and started heading over there. On the way over there they told us there will be a $35 fee for checking in after 8pm, which was a little upsetting since they didn't confirm the apartment was ready for check in until 13 minutes before 8pm. It seems like we were actually talking to multiple people because one person was adamant that we were in the wrong by telling them we'd show up before 8, and another offered to reimburse us for the late check-in fee. Our thought process was, let's give them some more time to get the apartment ready by showing up a little later. We ended up getting to the apartment at 8:08pm and a young man named Alessio was there to greet us. He was very professional and gave us a full tour of the apartment, showed us how everything worked, and gave us some great sightseeing recommendations. Other than the miscommunication, check in was great. They told me twice they'd be sending a reimbursement for the late check in shortly, and I responded by thanking them and saying it was unnecessary. They must have taken that seriously because we never got a reimbursement for the late check-in. This was pretty insignificant to me, since those stipulations were in the agreement that we signed, and it was only a difference of $10.
The apartment was beautiful and very clean. It was nice having a half bathroom downstairs and everything is very secure, the front door is very large and has multiple locking mechanisms. The listing doesn't mention the 3rd balcony that overlooks the courtyard, in the back of the apartment, with a little cafe/bistro. Each balcony has a metal door that came down to cover the windows and provide security. We felt very safe here. It's also just around the corner from the ponte vecchio but it wasn't very noisy at all for only being on the second floor just above the street.
The other issues we had were with the AC. The front door has a sensor that activates the AC when the door is closed. The main function of this is to automatically turn off the AC when you leave the apartment. Unfortunately, the sensor was malfunctioning and wouldn't activate when the door was closed. We ended up having to put chairs and stools against the door so that there was enough pressure to activate the sensor. This was the only way to get the AC to turn on until someone showed up to fix it on day 2. It was fixed in 10 minutes with a little paper and some electrical tape. There were also no paper towels in the apartment, a minor inconvenience but surprising, considering the fact that there was a paper towel roll there, but with only 4 sheets of paper towels. We were told we'd have to go buy our own.
Overall this apartment was amazing. The minor inconveniences were far outshone by the quality and location of the apartment. 4 stars overall. We would love to stay here again if we ever come back.