Patricia was a perfect hostess who went out of her to make us feel welcome and make our stay comfortable. She checked our needs before hand, accommodated our gluten-free diet with a welcome pack, recommended restaurants and places to visit. She even booked taxis and helped us book tickets to the opera... and when we asked if there was a shopping trolley available, she bought one! Her apartment is in a great location with restaurants and the Santa Croce church nearby, which rings its bells twice a day (lunch and dinner). It is beautifully and tastefully decorated and the rooms are spacious and in perfect condition and very clean and modern. There is an air conditioner in the main bedroom and floor fans in the living area. Crockery, cutlery, pots and pans are all high class and the kitchen space is wonderful for cooking and food preparation with a good size fridge. If you're planning to cook at home, it is ideal because the supermarkets are very close. A really lovely, warm and hospitable place... and a super hostess. Thank you so much for our stay in Firenze... it will always be a special memory.