Communication was great, all the way from initial booking of the unit as well as receiving further details as we made our way to Florence and finally the staff was great when we arrived in Florence. Check-in happens in an office which is actually located within the same building as the apartment. There is an elevator in the building as well as stairs -- important since the office is on floor #2 and the apartment on floor #3. Check-in was a breeze and we were able to get in a bit early which was very kind since we arrived a bit early. The unit is very large and beautiful just as the photos show it online. The outdoor space is even bigger than I imagined and truly has an impressive of the duomo and surrounding landscape of Florence. Bedrooms were large and comfortable and the bathrooms were clean and had modern design touches. The location of the apartment is fantastic and is so close to everything you will want to do in Florence. Very central location and easy to pop back in during the day if needed, or just use it to crash at night if you are out on the town all day like we were. It's about a 10-15 minute walk from the train station depending on your pace and easily findable using your favorite map app on your phone. Plenty of entertainment and dining options within steps or blocks of the unit as you are right in the mix!! Would certainly recommend this apartment.