Our stay in Firenze was amazing!!! We could have taken the bus but opted for an easier taxi ride to the apartment since we had luggage and got in a little later (about 10-15€). Paola made it very easy to access the apartment even though she was unable to meet us via remote cell phone entry. There's two short flights of stairs to the apartment. Both the street door and the apartment doors are very secure and we always felt safe in the neighborhood. There are lots of fantastic restaurants nearby, very walkable and great prices since it's side streets. We were also traveling to other cities so having a washing machine was nice!! Although we were mostly busy exploring Florence, having Netflix was a bonus when we had a little downtime at night since everywhere else we stayed didn't have that "luxury". Side note: the size of the shower was not a problem for me but my boyfriend is rather tall and broad so it was a little more difficult for him but we honestly managed just fine. Paola also booked our taxi to the airport for us the morning we left which was so helpful since we were leaving so early. I also accidentally left some money behind and Paola very graciously overnighted it to me at our one of our next destinations. Can't thank her enough for that!!! Very pleased with our overall stay and would definitely stay again! :-)