Luisa (and Marco) instantly made us feel extremely welcome. They were very accommodating about our arrival time and welcomed us with Champagne, panettone and chocolates. They were most helpful about local places to eat and were very keen to make sure we had everything we could possibly need. The flat is immaculately clean and the photos are not remotely misleading. The beds are very comfortable, and Luisa is generous and considerate in terms of provision of towels.