Eleonora was very helpful; waiting for us when we arrived and helping us with some of our luggage. She was very responsive on PMs and with our requests. They also have a booklet they describes the history of the apartment and also suggestions on places to eat.
There was construction going on above the master bedroom floor but she gave the workers specific instructions when they should stop midday if we had to take brief respite / siesta.
She went out of her way to book our Covid-19 tests at Farmacia Molteni and even arranged a van for pick-up at 3:30 a.m.
There are stairs before you reach the apartment so be prepared to haul your luggage.
I will highly recommend this place and Eleonora who took very good care of us. Two thumbs up!