The apartment was very clean and welcoming when we arrived! Bitte's parents Antonio and Yvonne were delightful! They were there to greet us and give us information on Florence such as maps, bus routes and major sights and restaurants. They were very helpful. Apt was close to a bus route to the city centre (15 mins) or a nice and easy walk 30-40 mins. Thanks so much for the hospitality! The apartment has everything you need!