Ornella was easy to communicate with. Her place is super cute and beautifully decorated. Bed is comfortable and big enough to sleep 2. Hot water pressure solid. Location is super close to all the fun sights. The only downfall while I was there: the construction noise would start at 8 am sometimes and we couldn’t sleep after that. It is nothing that is in Ornella power but I would ask if construction is completed so people are not upset when they get there and the noise bothers them… overall great place and value. Definitely choose this place if you’re in Florence!!!