We were not able to get a hold of Stefania to check into the Airbnb although we paid and booked way in advance. We arrived In the afternoon per advertised check in times and spent hours at a cafe continuing to message her, waiting for a response, sitting outside the Airbnb ringing the door… waiting in the summer heat of Florence with all of our luggage. We ultimately had to find another place to stay and ask for a full refund. Wasted hours of our trip and was very frustrated to say the least/ Stefania was very challenging and unapologetic when she did respond 5 hours later. Highly highly recommend finding a different Airbnb!