This is one of the nicest airbnb's I've stayed in. It's obvious the owners really care about and take pride in the apartment and they gave us a very warm welcome. They showed us how to use appliances, work the window shades, door locks, etc. It is a spacious apartment with a washing machine, coffee maker, AC, etc--very comfortable and feels secure since it is behind several locking doors (exterior building, hallway, and apartment door itself locks). It's also very well-located--you can walk to the train station in 5 mins and can easily walk to other things to see in Florence. I would highly recommend staying here!