Alain met us as arranged and was most welcoming. He explained everything - locks, heating, lights etc, gave us a map and marked places of interest and places to eat. The apartment was exactly as the photographs and equipped with everything you might need. The neighbourhood was as described, just behind the Duomo and within walking distance of all the major sights and some fabulous places and inexpensive places to eat.The apartment was beautiful and much more interesting and relaxing than staying in a hotel. I'd like to live there!