Wifi works great...needs new bed pillows...This a really cozy apartment and perfect for a big family or even a couple if they may want/need extra space. It is really well situated in a neighborhood that is in easy walking distance to virtually everything and only two blocks from the Arno, etc. There is a pub across the street that - mostly on the weekends - gets a tad rowdy, but this is not an every night of the week thing. There is a great pizza place directly across the street and a beautiful church right behind the building. Also, the little markets close by, etc. are all nice and convenient. Eleanora (the property manager) is a dream and will make her best effort to meet all your needs - she was great. My experience with Fransisco was alright until - after a few days (we were staying a month) the washer broke and he informed us that we would need to use a local laundry mat, but would give me 100 euro to cover my inconvenience as he was too far to take care of the problem. When I asked him if he would use the 100 euro to fix the machine via a technician, and that I didn't want to go to a laundry mat on holiday, he became a bit "less friendly." After a couple of weird emails, in which he informed me that yes, he would send a technician, and that the machine had not been broken before "I had arrived" and the tech would inform him as to "how it had been broken", we finally got the thing fixed (broken belt) and I was released from his insinuated obligation of having to pay damages if it was "my fault." Like I said, sort of weird.... In the end he wrote a nice letter, but "the good vibe feel" between us was fairly gone. Again, Eleanora is great and did a great deal to smooth over whatever people/host skills Fransisco lacked. So, in the end, the only thing that you should be aware of - other than the pub - is, that you pay for water heating - which is what you shower, launder, and heat the house with. In the winter, this got pricey so include an estimation in your price...for a month it ran us 190.00 euros using it liberally as it was very cold outside and the house has single pane windows.