I stayed at Ulrika's with my three grown children for 3 nights. We had a wonderful experience. Upon arrival, we had a minor problem with getting the key to work (our fault). The communication with Ulrika was easy and her husband was there within 2 minutes to check on us---couldn't have asked for more attentiveness. The property itself is a beautiful, modern apartment with access to a nicely furnished rooftop patio. Ulrika provided a welcome basket of food and stocked the bathroom with nice toiletries. Ulrika was around the property during the day. She was very friendly and helpful. Everything in Florence is within walking distance, and this apartment's location in Oltrarno provides a good view of neighborhoods that aren't completely teeming with tourists. I highly recommend this apartment and host! It made for a perfect retreat from the busy Florence streets.