We were made to feel so welcome by our host. On our arrival, we were shown around the apt and given many recommendations. The communication was excellent and everyone we spoke to was extremely helpful and friendly. The apt is beautiful and was beyond our expectations. The air conditioning made our stay so comfortable and cooled the apt throughout- extremely important in the middle of August! There are many high end finishes in the apt and a beautiful little rooftop terrace. The location is perfect and is right next to Piazza Santa Maria Novella as well as being extremely close to the centre of Florence. I would stay here again in a heart beat.