Florence was one of my favorite places in our trip to Italy. Adele was extremely kind, welcoming, and courteous! She had great communication and was always willing to help! Gave us great tips and advice. We had a slight issue with the apartment being cold, and she immediately offered to fix the issue, but we decided it was not necessary for us as we were not staying for too long. The place was very clean, and had every thing that we needed and more! It was a centrally located, massive apartment, with 3 comfortable bedrooms (2 double [or bigger] and 1 single bed). Extremely comfortable for our family of 4. Very good experience of staying in a traditional style place.