The keyholder was very prompt in meeting us to get into the apartment. He didn't offer many suggestions as the other hosts for our airbnb's did but was very nice. Apartment was very clean and in a very convenient location. Balcony was very nice to have and had a great view of the duomo. Bed was comfortable and wifi worked fine. We had all the kitchen supplies we needed. There is an intense, very secure lock on the door, which did make us feel better as the outside of the wood door appears as if someone tried to wedge something in the lock before and break in. Overall, a good experience.