Alain was a wonderful host during our time in Florence. Him and Irene were very responsive to emails before and during our trip. We forgot our passports and they were amazing in notifying us in every way possible and trying to get them back to us after we had already left town. I'd like to highlight this apartment as being especially family/child friendly. We were for the first time able to leave our 16 mo toddler free to roam around the apartment without fear that he would hurt himself or break something. The apartment has TWO rooms (one living room where our toddler slept and a bedroom where we slept), a fully functional kitchenette and bathroom. It was quiet and good lighting/shutters/blinds/heating for our little one. We especially appreciated the cot/bedding and high chair for our child. It was very well located in Florence and easy to access from the train station. Would definitely recommend it to others coming with families.