The flat in Florence was lovely! It was way more spacious than we expected it to be. And that view is WAY better than any photo can prepare you for - we spent our first evening on the balcony drinking wine as we didn't want to leave!
The space was clean but the bathroom could definitely use a little love - it has a few cracks in the ceiling and the shower leaks constantly. BUT that was really the only complaint about the space itself.
We didn't meet Katia, she had put us in touch with Pietro, who didn't end up meeting us. It was another girl, who while nice, was quite useless. We only had 2 questions and she didn't have really answers to any of them. We asked how to use the washing machine and she didn't know, so we struggled through figuring it out. We also asked for food recommendations and she didn't have anything specific. "Umm anything around here really would be fine."
The space was lovely, the view was great but the reception could've used a little help.