My wife and I stayed in this apartment for four nights and it was perfect. It is centrally located in Florence which allowed walking to all of the main tourist attractions. Elena was incredibly helpful during check-in, she provided us with a map and recommendations about restaurants, supermarkets, and bars. Additionally, she printed out museum tickets for us and delivered them promptly. She was always very accessible via text messaging. The apartment itself was nice and cozy for two. Elena provided a couple bottles of water and juice, plenty of coffee, and a bowl of fruit. My wife very much enjoyed sitting out on the windowsill and smelling all the wonderful smells of Florence that would rise up from other apartments. I highly recommend a stay here.