Initial communication was provided in both Italian and English, once full payment was made this was then only in Italian. Check-in instructions were received once we had landed in Florence, which for organised people provides uncertainty. The keys were not where advised, so we met with the cleaner and from reading other guests’ reviews this is not uncommon. This is not a two bedroom apartment which is a little misleading. The sofabed is significant in size, however, the mechanisms squeak on every movement. The metal handles on both the bedroom and the en-suite doors fall off onto the floor unless you lift them up to open. However, this I’m sure will be rectified. The cleaner made the bed up with linen that was not ironed and although a minor detail there was also no fitted sheet. When I showed the cleaner and requested a fitted sheet she informed that “it is the same next door”, so the adjoining apartment guests were also expected to sleep on the mattress protector. It would seem that the laundry was not readily available for the apartments, however, this was brought to the apartments later that evening and was much appreciated. The apartment was spacious and the cleaner was friendly. Location was convenient and the view of the mountains from the kitchen window was a treat!