We stayed at Antony's apartment for 5 days. The good part is the apartment was clean and in a fabulous location, cant be beat right by the Duomo. The bad is that we didn't have hot water until the final night around 20:00. Antony was very responsive but kept checking it out in his other unit saying the water was hot and had been fixed. He then fixed it on the final night by turning the boiler up, and then came to our apartment to check it out. All he would do after is accuse us of lying (because he never stepped foot in our unit to check it out until he actually fixed the issue).