Chiara is an outstanding host. She was always available and very responsive. She accommodated our request for a late check-in and a late check-out. We had a couple of issues with the A/C and power going out during our stay and Chiara prioritized fixing both issues promptly. The apartment’s location is incredible - it is right in the heart of Florence. Very well equipped apartment and Chiara’ hospitality made for a wonderful stay. She has thought of everything that a quest would need to make their stay comfortable and provided those amenities. A great new washer, lots of laundry detergent, reliable WiFi, a nepresso with pods, a bottle of wine and snack to welcome us. Having a modern elevator in the building was very helpful and the apartment is very quiet even though it is right next to the Duomo.