This was my husband and I's second trip to Florence. We love that the city is walk-able and wanted to stay at a place that was within the main area and could easily access the main piazza's and landmarks. Francesca's place was clean, comfortable, and had all the amenities that we expected. She met us to open the apartment and explain everything we needed to know about it and the surrounding area. She provided instructions for the multiple door entry (3 doors to unlock/lock) every time you enter or leave. It was a bit ridiculous, but was overall fine. We felt secure that's for sure! I would warn anyone staying during the summer months that the city of Florence mandates air conditioners must be turned off during the day. That could be an issue if you come home from exploring all day and want the apartment comfortable upon your return. No big deal really, just thought I would let travelers know. The apartment is located in an apartment building, but on the main floor. There are stairs from the Piazza up to the main door, so if stairs are issue for you please beware. The apartment is in the Piazza della Santissima Annunziata, near the University. There is a great cafe, Un Caffe, almost next door with great cappuccino's and espressos as well as amazing sandwiches, beer, wine and cocktails. The only downfall is the stairs in front of the apartment become a hang out to the students drinking and eating until late in the night. If you want quiet this may not happen on the weekends. This Piazza is just a few blocks from the Duomo too so there are tons of restaurants within walking distance. Overall we loved the apartment would stay there again.