It is a great, updated, cute little place in a fantastic area for everything you will want to do in Florence. Steps away from restaurants, shops, markets and sights. We didn't take taxis, just walked easily everywhere we went. Communication was great and check in was easy. She had almost everything we needed - hairdryer, extra blankets, coffeemaker, iron, etc. A/C worked great. Don't forget to bring a bar of soap (or buy one right down the street before coming in at night) and check to make sure the washer is working before packing your bags. (It was broken just prior to our arrival, but Anna tried to get it fixed, no fault to her. We were still able to handwash what we needed with the soaps/clothespins she provided.)