I cannot say enough good things about Tom's place. It is really well located - a short walk away from major tourist attractions and great restaurants/cafes, yet insulated from the noise. The apartment is really cute and well equipped. Tom was super thoughtful when our daughter was unwell, contacting doctors and giving us tips. He was also kind enough to provide a crib and high chair free of charge. His warmth and responsiveness made us feel like we've known him forever. His apartment is the only place we can think of staying at whenever we return to Florence. Highly highly recommend!