Samuel and Paolo were excellent hosts. I️ stayed at this flat in November with my cousin for a short trip for both of our birthdays. Paolo met us right in front of the building as we arrived via taxi and helped carry both of our overweight luggage bags up 4 flights of stairs (no elevator in the building). He proceeded to give us tips and local perspective of the area to help make our trip even more fun and valuable. They were very organized and efficient. Provided a map of the city that they put together of all major landmarks and their favorite spots to eat and enjoy. The flat was very clean, had all the comforts of home and lots of space for 2 people. We had to check out at 10 but were not leaving Florence until later in the evening but they held our bags for us at their office and met us later that night for us to pick them up and called us a taxi to get to the train station. Each time we had to contact them (no matter what time day or night) they responded within minutes. We had an issue where the balcony door was off the hinge and they went in while we were out (with our permission) and fixed it within an hour. The street can get kind of noisy because it is right in the center of major landmarks (walking distance to many of the sites which was a huge plus) and universities, but once the doors were closed and the air con was blowing it was no bother. Plus it quiets down by 12/1am anyway. Both Samuel and Paolo were very nice and hospitable. I could continue forever on how satisfied we were with our stay. I️ would stay here again in a heartbeat!!!