Liana is a very professional host. She is extremely organized and great to communicate with. Her apartment was very clean with every detail looked after. Very comfortable bed up on the loft floor. She had great suggestions on walking routes both during the day and night to make the most of our short stay in Florence. She offered to store our bags while we explored on our last day which was much appreciated! We would want to book this unit again on a future visit. Great restaurant suggestions too! I hope we get to see her again one day.