We spent three wonderful nights in this apartment. Diana was a wonderful host. She gave very clear directions for getting to the apartment and answered any questions we had. We were met at the apartment by her colleague Francesca who was amazing! She showed us everything we needed to know about the apartment and Florence in general. She gave us great tips on restaurants too! The apartment is pretty small but it's exactly as described and shown in the pictures. The terrace is the best part. What a great place to escape to after a long day of crowds. The location is perfect; minutes from everything you need but very quiet at night. We would definitely recommend this apartment and Diana and her team :)