We spent a few days in Bruno's and Francesca's apartment and literally we couldn't be happier. Bruno is very communicative and a very good and helpful host. The apartment in Florence is a charming place, fully equipped with everything you might need, may it be a fully equipped kitchen, PC with stable access to the internet or a padd of papers with everything you need to know about Florence - buses, restaurants, what not to miss and so on. This makes the stay even more comfortable. The apartment definitely makes you feel home. I would most definitely recommend this.