Pieranna and her husband were so accommodating! Paolo met us outside the apartment earlier than our original check in time no problem and treated us to an espresso at the cute cafe right next to their apartment door. He helped with our luggage up the 6 flights of stairs to the unit (worth the stairs for the incredible views from the room!) and gave us some great suggestions on local restaurants and site seeing! The air conditioning worked great and the apartment was clean and comfortable. Overall we had an incredible stay in Florence at Pieranna's place and will definitely return.