The apartment is lovely and very well appointed, it looks exactly like the pictures. The location is really great too. Less than 10 minutes from the main Santa Maria Novella train station and 5 mins from the Mercato Centrale.

The beds were comfortable and the kitchen facilities were good. Everything worked perfectly. It's worth noting that in addition to the main staircase, there are steps from the landing to the bedrooms, and in one of the bedrooms to the bathroom and wardrobe - useful to know if you're travelling with anyone that will find it an issue. The bathroom downstairs didn't have a lock on it (we devised a system of leaving a pot of flowers in front of the door before going in!)

I didn't meet Matilda, her son let us in when we arrived and showed us around. He was very nice and gave us some good recommendations for restaurants nearby.

Great place, would definitely recommend it for young couples and groups.