Lysiane was incredibly accommodating. We got delayed arriving to Florence and didn't have phone service. With the limited internet we were able to grab, we tried to let our host know we were running late. She waited for us well past the planned arrival time and helped us get checked in. We were the hassle, and she was nothing but welcoming. Thank you, Lysiane! The place itself is cozy, charming, had great wifi and was a short walk to pretty much any and everything you'll want to see in Florence. We loved it!