The host were perfect to work with and communication was excellent. The apartment is truly located in the heart of the city with access to everything with walking distance. The extra amenities and personal touches added to the excellent condition and quality of the apartment. The furnishing and bedding were of high quality and maintained very well. We appreciated being met by our host and given the "tour" of the apartment rather than doing "self-check-in". We would highly recommend staying at this apartment anytime travelers want an outstanding place to stay in Florence!