Lorenzo was an excellent host. During the booking process he was very responsive and helpful. He provided recommendations for various inquiries that I made. When we arrived he provided a map that laid out various restaurants, gave a tour of the apartment and from the balcony pointed out directions to all the key sights. The apartment is gorgeous...frescoes on the walls, linen covered furniture, renovated bathrooms, lovely fixtures, very well appointed and roses and wine welcoming us! The location is perfect right in the center of everything. Lorenzo also stayed in touch with us throughout our visit to make sure we were comfortable. I highly recommend Apartment Pontevecchio. I will stay there whenever I come to Florence.