In a nutshell: nice apartment, terrible host. We had an serious car accident in our way to Florence, and requested immediately to move our two-day reservation one day back, to which Ludovica immediately agreed. But once at the apartment, she told us, in a rude way that she had not change the dates and that we needed to leave the following morning because the apartment was booked. So we paid for two nights, stayed one -and in a less than perfect mood. It was the low point of our holidays, and a sobering reminder of the risks of Airbnb hosts: if you have a problem, you are entirely on your own.