First off, let me say, Cristiana is awesome!! She met us at the apartment and went over everything it had to offer. She then took lots of time to sit down with us and show us the best places to eat, sights to see, areas to walk around, etc. She created these cool books that get left in the room where other guests share their adventures, favorite restaurants and places to see. She even showed us how to make Italian coffee! We highly recommend this great apartment with it's view of the river and very close proximity to the heart of Florence. Great apartment, great host! What more can I say?!