Laura met us at the apartment upon our arrival. She provided us with maps of the city as well. The apartment was perfect for my daughter and I. It was small, but certainly much better than a little hotel room. I just loved it! It was clean and in a great location for us. We loved walking around Florence, and this apartment was the place to come home at night and relax. It was my first Airbnb experience and I would absolutely do it again.