Even before I arrived in Florence, Jorgelina answered all my questions promptly and provided lots of information about the nearby area. She was at the apartment when I arrived and clearly explained all the details of the apartment which looked exactly like the photos. It was extremely clean and comfortable and had everything I needed for my stay which included preparing a number of dinners. The neighborhood was charming with a number of local artisans nearby. It felt completely safe and was an easy walk to the center of the city. There is some traffic noise but it was almost completely eliminated by the new, amazingly effective windows. There is a daily market at he nearby Santa Spirito and a wonderful larger market on the third Sunday of the month. Jorgelina arranged for a taxi a number of times and they arrived exactly on time. Her recommendations were always accurate and very helpful throughout my stay. I cannot say enough good things about Jorgelina and her apartment. She helped to make my first solo adventure out of the U.S. a huge success!