The check in experience was disappointing with incorrect information and the front door being very difficult to open (I was locked out for 45mins), as was the wifi that only worked near the front door, the aircon that didn’t reach the bedrooms, the broken handle to the bathroom and the broken toilet seat. The location was fabulous and the apartment was nice. Perfect size for 3 people. The kitchen is lovely to cook in. If these few problems were sorted it would be the perfect place to stay in Florence.