The WORST experience I've had with airbnb. Franca was unresponsive and irresponsible. I've never met her once and she never checked on us or even informed us that her friend Giovanni would be the on picking us up. She told me not to be late unreasonably when I've already told her I will only reach the station at 2.30pm she told me not be reach later than 2.45. Which I found really unreasonable as we are new and it would definitely take longer than 15 minutes to reach a new place! Nevermind that, I requested to meet her at 3 and said we will try our best. We rushed and spent extra cash to hire a cab instead so we could make it on time and guess what! SHE WAS LATE. In fact, she didn't even appear. She had her friend to get us and she did not inform us at all! So we spent money so we wouldn't trouble her instead we had to wait even longer than the time promised. It was ridiculous! I asked numerous times before I arrived on directions to her place and some information. Slow response and barely any respond. I strongly do not recommend her as I think she is not a good host at all compared to all the other airbnbs I've tried. Besides, her apartment is on the fourth floor with no elevator. So if you have heavy luggages like us, you will have a very hard time. Either ways it was a rather disappointing experience.