Giovanni met us at the apartment and showed us around. He was gracious and welcoming and the apartment was just lovely. So clean, trendy and well located. The bed was super comfortable, the air conditioning was fabulous and the bathroom was a real feature. Great size and beautifully appointed. The location of the apartment could not have been better. The tram to the city centre is just 80 metres from the front door and takes you there in approx 10 minutes. We didn't have phone access but Bernardo and Giovanni responded quickly by email to any requests and also provided us with great restaurant options. We loved our time in Florence and staying here was certainly a major highlight.