Our experience was excellent. We had difficulty finding her place but that was really our own fault for not having a clear map on hand. Her place is actually a very uncomplicated and short distance from the train station. If you make sure to have a more detailed Florence map from the nearby (to the train station) tourist information center on hand, you will have no difficulty finding it. We had a wonderful exerience in her home. She was very helpful and friendly, generous with her breakfast and willingness to ask questions and very hospitable. The accommodations were exactly as pictured and promised. We already have recommended her place to two friends.