I cannot say enough wonderful things about our stay in Barbara's home!! From the start, Barbara was extremely communicative and friendly. I traveled with my husband and two teenagers, and this was the perfect place to relax after full days of sightseeing. We loved the location, and the apartment is absolutely lovely. It was super clean, tastefully decorated, and had a really nice layout. My kids appreciated having space that they felt was their own, and it was nice not to feel we were all on top of one another. Other positives: elevator to get luggage upstairs, great air conditioner, smart TV so we could watch shows from our own accounts, comfortable beds, and great shower pressure. Mostly we were grateful for Barbara's many wonderful suggestions regarding restaurants, sites, etc. We used many of her recommendations and were extremely pleased with each one! She definitely knows Florence. We also had to send our kids to the airport in the middle of the night and worried about pre-arranging taxi; one text to Barbara, and she took care of the whole thing. She truly went above and beyond. I would recommend staying her without a doubt and we hope that we have an opportunity to return in the future!!!