Do NOT recommend due to rules and policies not documented or communicated verbally or orally. See below for pros and cons:
Pros:
-Having a place to leave your bags is nice before check-in, but this is not an uncommon feature for other hosts.
-at check in they give you a map of the city and happy to answer any questions about Florence.
Cons:
-Despite advertising a number of beds, this company only provides the actual number of beds they think you will need, by assuming the individuals of your property sleep together. We only rented the property because it had 3 beds for 4 people, yet they assumed we would sleep 2 people in 2 beds. After learning about this at 8pm on day 1, they said they would provide bedding the next day but fought the issue that we should be charged $20 euro more, but “of course they wouldn’t”. They never supplied the bedding. We paid for the entire apartment, we shouldn’t be limited because of a rule we were never informed of nor included in their policies.
-when asked to resolve the broken door and lack of bedding, they instead sent a cleaner to reclean the apartment, yet never resolved the actual issues and didn’t respond to a single message after day 1.