The location was great and the apartment is very nice. Lots of stairs, but no complaints about the space. It is unfortunate that we lost a day due to travel cancellations. As that was out of our control, we were hoping to get a partial refund for the day we missed, but Luca and family did not oblige. Due to our horrible travel woes, we ended up getting in early the next morning. We did not hear from the host until a little after 9am, so we were left roaming the streets for a few hours without any sleep or idea of when we would be able to sleep. Once we received a response, there was no urgency to help us out. We ended up sitting in a coffee shop near the apartment for around an hour and a half waiting to be let into the apartment.