Good - the apartment is attractive, with its exposed brick walls and furnishings. Communication was excellent and check-in was well instructed. Price was a lot more affordable than others in Florence.
Bad - the location. It is 30 minutes walk from the sights of Florence and in a questionable neighbourhood, although the gated site we stayed within felt safe. The walls to neighbouring properties, and outside noise, are exceptionally thin (we were kept up 2 nights in a row with street noise and neighbours), which ruined our time in Florence as we were too tired to explore all that we had planned. The layout of the apartment is awful, it is structured vertically therefore, we had to navigate the extremely steep internal steps to each ‘room’/floor in order to function. We couldn’t get our suitcases or backpacks up/down the stairs so had to keep all our belongings in the foyer, which became the dressing room! If you a nighttime toiletter…this will not work for you!
Hate to leave a poor review, as the communication was exceptional, and the price so reasonable.