I have never written a negative review about anything before, and do not enjoy doing so. However, this was just a really bad stay.
Zero communication. Out of four different Airbnb’s in Italy for our vacation, this was the only time we did not receive any check in or update from our host for anything. We were stuck outside on the street with our luggage for 30 minutes without any contact before getting buzzed in by Pilar’s Mom since Pilar wasn’t home and we didn’t receive a heads up or any instruction at all (Barely a heads up of which room to buzz after we had already been let in). You would hope that there would be more (let alone any) communication considering we were in another continent and are relying on this as a place to stay, but it was almost at the point where we thought we’d need to figure out another place to stay.
Even after we were in, there was not a single communication from Pilar. We asked her about the laundry machine in our room which we were pretty sure was broken, but wanted to just check in case we were doing it wrong. She never replied.
The bed was a pull out mattress without real sheets and a ripped fabric. Like other users there were a ton of mosquitos. There were a couple of other things I could go into, but not worth the time.
Overall, I can’t understand all the positive feedback of this AirBnB. Florence is a great city and we made the most of it, but for the money anywhere else would probably be a better place to stay. The one positive I will say is there an amazing rooftop view and it is in a pretty decent location to everything, but it is a small city and not enough for me to recommend this place at all.