Like other reviews have stated, Jacqueline is a responsive host. The apt is clean, the photos are accurate, and there is an element that feels as if you are at a hotel - the bathroom comes with soaps, clean fresh towels, and truly feels like a well-maintained apt. The location is amazing, the views are gorgeous.
The disappointing elements all surround the plumbing. The water pressure is incredibly poor. Like another review states, the washer seems to have an issue with the rinse/spin cycle - expect your clothing to be soaking wet when it is done and give yourself a 24 hours to hang-dry. The AC is very weak too, but enough to keep the apt not sweltering during a hot day.
The biggest issue for our 2 night stay was that there was no hot water for the entire time. Barely warm to the touch but when showering, it was just a cold, uncomfortable shower. Jacqueline was quick to respond when we reported and she sent an assistant over while we were out (with our permission), but unfortunately this person reported back to her that everything was fine. Given we only had 1 full day in Florence, it was not worth giving up that short time to coordinating getting the hot water looked into. Perhaps it's a building problem, or a fluke, but it was overall a sore thumb to an otherwise good place. In hindsight I would have checked out early and booked another place for the second night.