Claudia was wonderful and very helpful throughout the whole trip. Overall, the apartment was clean except that there were bed bugs. We stayed there the first night not realizing it and got bitten. As soon as we realized it, we immediately called Claudia. She was very helpful and immediately returned our money and went to the home to inspect. While not ideal situation for us (we had to look for other lodging), Claudia was quick to respond and am sure will get the situation resolved.