The place is hosted very professionally. Communication was fast although not very friendly. We were welcomed by the cleaning woman who was nice. The appartement is small but nicely decorated, well equipped, safe and clean. Good for a short stay to visit Florence - you can reach everthing by foot. What we unfortunately disliked was the neighborhood. The woman living above was very loud and her dog(s) made the entry area smell disgusting. Sad, 'cause it is not your fault, Rino and Jessica!