Great Airbnb, super clean and spacious with a cute and pretty big balcony. The communication was great and the arrival at the appartement went very smoothly, we had a little problem with the wifi and Elly was quick to try and fix it. She gave us plenty of recommendations for things to do in Florence and the appartement was very close to everything (around 15-20 minutes walk max to go everywhere) but still in a more residential place and very quiet.