Antonella warmly welcomed us upon our arrival. The apartment was exactly as the photos were presented. The apartment was in perfect condition and was fitted out with all the modern conveniences you would expect from a five star hotel. The apartment is located very close to all the tourist sites you would find in "the old city". There are plenty of restaurants nearby and you could easily walk to main points of interest. Antonella left us plenty of information and was readily available to help us if required. On the last day when we checked out it was raining. Antonella and Pierluigi tried to assist us in ordering a taxi. Unfortunately the taxi company were striking and not taking reservations. Pierluigi helped us find a taxi and assisted with carrying our bags to the taxi rank. We were extremely grateful for his and Antonella's help. We loved the apartment and would highly recommend it to anyone who is seeking an adventure in Florence.