Alda was super nice and kind. She was at the property when we arrived and told us everything we needed to know about the facility. She welcomed us with a yummy dessert and some cold beer and water. The neighborhood is great, just few steps from the train station and walking distance to restaurants, the market, museums, places to visit, etc. The description of the apartment was accurate and Alda had a folder with information about everything one needs to know about Florence.