5 stars for the apartment / 3 stars for the listing inaccuracies (The owner said the listing would be corrected and I was waiting for this to submit my review but Airbnb says today is my last chance to reviiew).
We stayed here for a month and Gaia and Pietro have created a wonderful Tuscan escape. A time machine with many modern comforts. This became our home away from home and we loved it. The apartment is really beautiful and great care was taken in decorating it and making it an experience in itself. Except for mold in one of the showers it was very clean. Hot water was very hot and seemed to be plentiful. The dishwasher came in very handy as did the washer/dryer (washer/dryer instructions are in several languages --skip to page 75 for step-by-step English instructions). The linens and towels were high quality. And the queen bed was very comfortable. There was no A/C when we arrived but the owners responded immediately and had someone come that evening and they were back again the next day until it was fixed. The A/C worked wonderfully after that. There are 3 controls – 1 in the living room and 1 in each bedroom. I was pleasantly surprised at the number of electrical outlets. The location is unbeatable. You are in the heart of this beautiful city. You can walk anywhere and every time you step out of the apartment you are greeted by the beautiful and historic Piazza della Signoria.
As others have noted, the lighting is very dim (except for the kitchen). We had to move a nightstand lamp to the dining table so we could see during dinner. A few more helpful items in the kitchen would be nice – a spatula, tongs, measuring cup and spoons, bag clips for biscotti, cereal, etc. Even though it is advertised as having a “full kitchen” there is no microwave and no oven (only a small toaster oven). Since we were 5 people planning to stay a month we needed a place to be able to make many meals. I would not have rented here if I had known that there was no oven or microwave. I asked whether there was a microwave (after it was too late to cancel) and was told ‘no’ because one of the owners thinks they are unhealthy. Yet many of their other properties have a microwave. I didn’t find out until we got there that there is no oven (in the pictures I thought the dishwasher was the oven). It is also advertised as having a coffee maker which is correct but it is a small stove top percolator that makes 1 mug at a time. Since we were staying for so long I bought a 6-cub drip coffee maker which I left. Whether or not this actually has a “full kitchen” and “coffee maker” can be subject to interpretation and I should have asked more questions instead of relying on this being an Airbnb certified Plus property. There are other listing discrepancies you should know about:
•	Advertised as two ensuite bathrooms. The bedroom with twin beds has an ensuite bathroom. The other bathroom entrance is next to the dining table and does not enjoin the other bedroom.
•	Advertised as having two king beds. There are 2 twin beds in one bedroom and no bigger than a queen in the other. Perhaps this is a translation issue since I think king beds are quite unusual in European rentals?
•	Advertised as having a bedroom with a terrace. There is no terrace anywhere.
•	Advertised as having a bathtub. There are 2 showers. No bathtub.
•	Accessibility: If you have accessibility issues you need to know that even though it is advertised as ‘step free’ there are 2 steps between the building elevator and the apartment. It is also advertised as having a ‘step free shower’ but both showers have to step up into the showers.
•	An Airbnb Plus note assures ‘fast wifi’ (this is not noted by the owners). The 5G connection is regular wifi and kind of slow sometimes. We had to refresh the network connection on the TV almost every time we wanted to watch Netflix. (To reset the network connection on the TV, use the remote and press the ‘Home’ button and then the following screen options: Settings, System Settings, Set Up, Network, Refresh Internet Content).
Since only 2 of us ended up coming on this trip, the lack of listed amenities were not as much of a problem as they could have been and we ended up enjoying our stay there tremendously. It is a very special place.