Our stay at Paola's house was really lovely. She is a great host and her apartment is amazing. She met us and gave us a very informative tour about how to operate everything in the house (there are a few quirks). She was flexible on time (we had a delay in getting there). The apartment is gorgeous and every bit as amazing as it looks in the photos. It is very well located in the San Lorenzo neighborhood in close walking distance to just about everything in the center of Florence's historical downtown. The upper floor of the apartment is loft style, so the ceilings are low...only a negative if you are very tall. The roof deck is out of this world. Overall, we were extremely happy with this stay!