Elisabetta was very helpful and welcoming on arrival. We felt that they made sure our stay was enjoyable and that we had everything we needed. There was a really helpful folder of tips for Florence which we thought was great. The apartment was incredibly beautiful, spacious and comfortable. The furniture was very good and the bed was really comfortable. We walked the short distance from the apartment to lovely bars and restaurants nearby, and also walked into the very centre of Florence really easily along some beautiful little streets. Overall a fantastic place to stay and a beautiful city to visit.