We really enjoyed our stay in Florence! Matteo was very kind, informative and always responsive to any follow ups. For example, when we needed an iron and they realized there wasn't one already in the unit, they arranged for a new one to be delivered as soon as possible which we really appreciated. The location cannot be better....literally 2 minutes walking from the Duomo and close to everything else! Improvements could be used in the bathroom which didn't feel as fresh and clean + some basic toiletries provided would have been nice (e.g. hand soap). They also may consider replacing the main shower head as only the handheld one worked properly. The drainage in the shower should also be fixed as it clogged up instantly. Providing this feedback only for improvement, but otherwise, the place was perfect for us.