What you see is not always what you get! The online photos of this apartment were charming. Unfortunately, the real life impression did not match. All of the oriental rugs had been taken away. The lovely chest in the living room, the headboard in one of the bedrooms, the chairs around the kitchen table... All gone The lovely wine glasses, candles, beautiful artwork & fresh flowers were nowhere to be found. I really feel like many of the items in the photographs may have been moved from room to room simply to take the photos for the site. In reality the apartment felt much more empty. It was missing that warm and welcoming quality portrayed in the pictures. I took quite a few photos, but unfortunately I am not able to post them as part of this review. There were two other problems we encountered with this during our stay: First, the air-conditioning system had been shut off for the season. Had I known this would be the case, I never would have rented it. We like it to be cool when we sleep. I don't simply want a sheet covering me. I like the weight of a blanket or comforter. In an effort to cool down the temperature, we opened the bedroom windows. Unfortunately, this didn't help much and since the screens had rips & holes in them, it allowed bugs to get it. It wasn't a pleasant experience to wake up in the morning with bug bites all over our bodies! The host claimed that the air-conditioning was turned back on during a visit to the apartment late the next day. We were not there at the time, but noticed absolutely no difference when we turned on the blowers that night. The A/C simply wasn't working. She was further confused by our request for blankets. No blankets had been provided on the beds, just sheets. She couldn't understand why we wanted both blankets & air-conditioning. Plain and simple, it's just the way we like to sleep... cool & with some weight on top of us. Why is that so incomprehensible? Last, but not least, was the presence of mold in two of the bathrooms. Again, I wish I could post the photos I took. No further explanation would be necessary. The host just refused to believe that the problem existed and thus did nothing about remediating it. She did give us the option to leave the apartment on the second day and offered to refund our money for the remaining nights. Unfortunately, we really didn't have that option. Alternative accommodations were not available at this point in Florence. We had a party of five that included one elderly guest. Available hotels were way, way too pricey and available apartments were wither too small or lacked the elevator feature we had to have for the senior citizen member of our group. All in all, I don't feel we got what we bargained for. The photos of this property should...