Stefano was very friendly and responded quickly to our messages. The apartment is spacious and has a nice kitchen. While there is no air-conditioning, I didn't feel as though we needed it, as the apartment stayed nice and cool for most of the day. It was a fairly central location, with many of Florence's attractions in walking distance. My only complaints would be that the beds aren't the most comfortable, and the bedroom windows let in a lot of sound from the streets below, even when closed.