The apartment exceeded our expectation, and Francesco was very accommodating. If you are looking for a clean, comfortable apartment with easy access to both train station and major sights, this is it. The place has all the modern amenities, but with the luxurious feel of Florence's pass. Francesco made sure we received specific instructions (with photos) in locating the apartment, the keypads and codes to the entrance and apartment. Hence, check-in was a breeze, and we were welcomed with a bottle of Chianti upon stepping into the beautiful apartment (sparkling clean). He met us at check-in and gave us a history of the apartment within the old palace, on how he worked very hard to restore the charm but still provides all the modern comfort. He provided tips and personal restaurant recommendations. We loved how close it was to everything, even the furthest major site, the Piazzale Michelangelo where we went to enjoy the sunset view of the city, was a leisurely 30-40 minute walk. Bath amenities were in abundance, and the shower was great. The couch and bed (we did not use the second one in the loft) were comfortable, and the heavy curtains were helpful in blocking out street noise. Francesco offered to store our luggage at check-out so that we could breakfast prior to catching the train. We loved our stay and loved Florence. Can't wait to be back.