Elena was a wonderful host and the apartment is just as beautiful in person! She communicated with us quickly and was so helpful right from start to finish. She helped me carry all of our luggage up the one flight of steps and then helped me by arranging an early morning taxi to take us to the airport. Inside, she provided such lovely amenities - there was a delicious bottle of wine and chocolate waiting for us as well as cold water, coffee, an extra power adaptor, plenty of space for our clothing and suitcases, etc. She offered us many local tips and provided a nice book inside the apartment with even more suggestions and tips. The location is central to just about everything you’ll want to do in Florence. It is in a busy area and there was some street noise at night, but we were so tired from all of our activities during the day, it didn’t bother us very much at all. If the apartment is available for your dates - book it!