Marina was very helpful every step of the way. She says her English is not great but we had no problem communicating. We were Traveling through Tuscany celebrating our wedding anniversary and staying in Florence at Marina"s place was one of the best parts. The apartment is in a great location -- we were walking distance to all the museums, restaurants, grocery shopping, gelaterias (there are hundreds of these), etc. We highly recommend staying at this modern apartment. It is on the second floor, but I with all the food and gelato consumption we appreciated all the walking around the city and climbing the stairs at least twice a day. And if you get to meet Marina you can thank her in person for making your stay a wonderful experience.