Barbara communicates well and checks in often. The flat was clean, safe, and comfortable. The flat is in a great location, especially if you want a short walk to Santa Maria Novella Station. If you're going to be there longer than a few days and need a wash and fold laundry, Lavanderia Manfredi, within the Mercato Centrale square (near Trattoria Zà Zà) (http://www.lavanderiamanfredi.it/), will take great care of you. We enjoyed feeling like we were part of the community and having a comfortable place to always return to after a long day of exploring.