Marco was such a kind, caring host! He saved the day after our original airbnb booking got cancelled last minute in Florence, we messaged him on the night after 7pm, he replied to our request within 15min and was there to welcome us and open the door within 30min, while also telling us where to park... Best communication I've ever seen, always available on WhatsApp for help or advice, gave us so many local tips we couldn't try it all but approved everything we tried, and was there in person for check in and check out. The flat was also extra clean, the AC worked super well and was much needed in Florence's hot July weather, and it's actually bigger than it looks on the pictures I feel! Really good value considering the location / size / amenities... Probably my best Airbnb experience so far, and it's not my first!! Would definitely recommend and visit again.