Gaia provided perfect directions to the apartment from the Florence train station. She met us at the apartment, showed us around and explained everything we needed to know. She was very helpful and friendly. The apartment was exactly as pictured, tastefully decorated, more than enough room for the four of us, very clean, and an excellent location. Il Duomo is so close you can see it from the apartment window! We didn't have a single problem, but Gaia assured us that all we had to do was contact her for anything we needed. We would definitely stay here again!