Gian was extremely quick at replying and although he was unable to meet us on arrival (during the day), he was great in providing instructions for us to pick up the keys and also to find the apartment. The apartment is in a great location, about 10 mins walk from the train station and about 5-10 mins to Ponte Vecchio and about 10 mins to the Duomo. The apartment is exactly as described, it's renovated and comfortable and has great amenities. My husband and I really enjoyed our stay at Gian's apartment and would absolutely recommend it. Gian was great to deal with as well, helpful and super quick to respond.