Elly was very accommodating with us to get the keys to us. The flat was 10 minute walk to the Duomo but a bit of a walk to the train station (30 minutes). The wifi was very slow and some days non existent, the second bed was a pull out sofa that was extremely uncomfortable. We had to pile blankets and comforters on it to make it even halfway decent to sleep on. The last day we were there (Check out at 10:00) the heat and hot water was not on when we went to shower at 7:00am. However it did come on at 9:30, but too late for us. Overall the flat was was well equipped and the balcony was a nice addition.