The flat was in great condition, clean, spacious and worked perfectly for business travel for my colleague and I. Only one floor of stairs to walk up, which is good for Florence, the heat also worked great. In previous years at other flats (in January), I found that the heating was never sufficient--so this was a big plus. Rosa was helpful in getting us checked in a bit early since we had an early flight. She also helped us arrange a taxi to the airport on our last day. The flat is a stone throw away from the Duomo, which is pretty cool. However, it was a little too close to all the tourists in my opinion. Nonetheless, I'd stay here again.