Apartment was in a convenient location for us as we had 3 day trips starting at S.M. novella station that was about 15-20 min walking. Nice neighborhood and apartment was very spacious (very clean). Costanza's parents met us us up and let us drop our luggage off, her dad helped us with our luggage. It seems in Europe the lobby is not counted as the first floor, so when you see 2nd floor for Americans at lest that really means 3rd floor. When they say nothing should be connected when you are using the laundry machine, they mean it. We had a our phone charging and it caused to go out, but we quickly were able to get power as we followed steps Costanza's dad told us.