Alain & Irene both actively communicated with us before and after our trip. They stay in the same location so it made things easy. Since we were on our honeymoon they even decorated the room and gave us a bottle of prosecco, which was really nice. Irene gave us some great maps and guidebooks which was helped, including some local recommendation s. The location is perfect, just behind the duomo and close to everything. We walked everywhere from here and even coming back late night felt safe. I would absolutely stay here again. The best part was the washer dryer but know this is not american. The drying takes quite long.