We booked Camilla's accommodation as a nice ending of our Tuscany trip and unfortunately our expectations were disappointed. A short note about the flat: the flat is very large, from the living room you look out over the busy street and of course the view from the balcony is fabulous, because you look directly over backyard roofs to the cathedral.
Like many others we have to mention that directly under the balcony and on the opposite roof, hundreds of pigeons gather, which are fed and sheltered by the inhabitants of the lower flat, so that the direct surroundings are full of dirt, excrement and even dead pigeons.
We booked the accommodation with a kitchen, as we wanted to cook for ourselves, but noticed on arrival that the fridge was not working. We immediately informed Camilla and tried to get it working again, but it failed. The next day Camilla offered us a replacement flat, which we took.
The replacement flat was of a much lower standard than the one we had booked. The internet showed a lower price per night, the flat was much smaller and had one room less, the balcony was rather shabby, appliances on the balcony and also the air conditioning in the bedroom that was not working made noise.
Camilla did not offer a refund of the difference between the booked accommodation and the replacement flat so we had to ask for it. From that point Camilla didn't answer anymore. In the end, after two requests and explanations on our part, she transferred the amount proposed by us, but without any explanatory message.
Conclusion: in the case of a problem Camilla unfortunately did not behave professionally, as she simply broke off communication. We have never experienced this before. We would not book again.