Martina was great and super responsive! We arrived a little earlier than our check-in time and she allowed us to keep our bags there while the place was being cleaned and we explored the area. We stayed 2 nights here and had everything we needed. She was very accommodating and even booked us a cab to the train station since we had an early flight out. The 3 flights of stairs could be a little tiring after walking around the city, but you get used to it. Other than that, we enjoyed our stay and would definitely recommend it.