I felt our host was very friendly and more than accommodating in our check in time....she allowed me to change my time at the last minute when I realized I had made a mistake in our train schedule. Her correspondence was prompt and she gave me lots of requested information. We had an issue with hot water which was responded to and corrected immediately.
Overall the house is charming and nicely equipped. Our host had cold water waiting for us in the refrigerator. The shower for the home is in the master bedroom, which might be tricky for some groups, however, there is a half bath accessible to all.
The terrace was large and welcoming, but lower than the neighbors homes so although pleasant, not extremely private.
Due to an incident, we moved to a different location during our stay and were able to find a large apartment in a much more walkable (especially at night) neighborhood a lower price. Before our visit, I did inquire with the host about walking at night in the neighborhood and was told all of Florence was safe, however, we did not 'feel' equally safe walking the different neighborhoods at night.
This home is set inside an interior (locked from the street) courtyard. I initially felt this set-up was more secure. However, I had the unfortunate incident of being awaken by the sound of someone (who I assume had some type of access to the courtyard) attempting to open our door with a key at 1 AM. I pounded on the door from the inside and they left. I barricaded the door as the deadbolt would not engage and stayed up all night.
This could have just been a mistake of someone approaching the 'wrong' door from another tenant or neighbor -- as I did now know, I was not willing to 'wait and see' for another night.