Claudia was the so sweet and helpful to us. We arrived earlier than expected, but checking in was no problem at all. She gifted us a bottle of wine and had excellent suggestions for restaurants and we tried several of them (fantastic)! Thank you Claudia! The loft apartment is small and cozy with beautiful views and a welcome espresso machine (espresso generously included) for the mornings. It is clearly an authentic historical building and it was perfect for us (a couple in our 30s). If staying with children or if you cannot go up and down lots of stairs, this apartment might be a little tricky -- it is 3 flights up and the little staircase up to the loft can be precarious during the night to get to the bathroom! But it was no problem at all for us, really (and made it even a little more fun!). Claudia was always very responsive and even checked on us via text the second day of our short 2-night stay in Florence. We would gladly stay here again.