Overall a lovely apartment for a good price in a great location that is walking distance from all the popular sites.
The bathtub was nice, but it was most definitely NOT a jacuzzi (no jets).
We had no internet for the duration of our stay, and the hosts were not effective in getting the problem fixed. This was a huge issue because we didn't have an international data plan, which also caused problems at check-in, because the locks are automated and accessed online. The door was difficult to open with the key provided and was extremely confusing from the inside, with no written instructions.
Note, this location is IN the ZTL, so do not plan on driving here between 8 am and 6 pm, or parking at the garages nearby, which the hosts recommended, as they are ALSO in the ZTL. Satellite navigation will send you into the ZTL and you WILL get ticketed! It would have been nice to be warned of this. We weren't planning on driving AROUND Florence, we JUST wanted to know where to park our car.