We made a last minute booking here after our previously booked place cancelled a couple hours before check in. Alessandra was great with a quick response. Her communication throughout was key and much appreciated. We initially had an issue where the previous renter had not left the apartment by the time we were supposed to check in. Alessandra was great though as she offered us to stay at a larger apartment around the corner, which she brought us to immediately. It was a higher level listing, so was intended to be an upgrade which was appreciated. Alessandra gave us the option to stay at the new place or just hang there until the original place was cleaned. We preferred the original place due to the location, so we waited until it was cleaned.
Alessandra met us there once it was cleaned to check us in. She was really helpful in making sure we all were able to get on the WiFi and using the appliances. She also gave us several local tips on places to go. She was very accommodating throughout.
The apartment is in a great location, only a few steps from Ponte Vecchio south of the river. The building is fairly new and the apartment is on the 2nd floor with elevator access. We thought the apartment was OK. Nothing was misrepresented in the pictures per se, just felt a little less nice. It also felt s little smaller than it appeared in the picture. Perhaps I am holding it to high standard that was met in previous rentals. That being said, everything was functional and it worked out great for us being in a bind upon arriving in Florence.
Thank you Alessandra! I would be happy to work with you in the future!!