Even though Gian had to work during our arrival period, he made sure we had secure access to entry keys. The apartment was comfortable and amenities were good. It had easy access to taxis. The apartment itself is very calm and soothing. It feels very spacious! The only draw back is the roadside noise of the mopeds and cars and the bright street lights, but I think that may just be the nature of Florence with its large population. We appreciated the full sized shower space! And that chandelier is really cool!