Pam's spot was absolutely great! We stayed for 3 nights. Pam was super sweet and helpful in directing us around Florence to the spots we wanted to see. She had business cards, guides, and maps available for us to use to find the best spots to eat and visit. The location is super convenient and the apartment is in a safe location. The weather was chilly when we were visiting so we couldn't use the terrace as much but it's very pretty and cute. The only downside would be the wifi as it was spotty but overall a TERRIFIC place to stay when visiting Florence.