We picked this apartment in Florence because of its great location and it did not disappoint. Walking distance from the train station in a busy but good neighborhood. That is where the positive experience ended.
When we checked in we were told that the people who were there before were allowed by the owner to leave their bags until 3PM supposedly. we arrived around 3PM and it was 3:40PM and the bags were still there. Our check in person told us it was the owners decision to allow this and not his. Whosever it was it was not a good situation to say the least. I complained and asked for some discount considering checkout is at 10am and it was now close to 4 and the bags were still there. Nothing was offered or discussed. Not good.
The apartment is 5 flights of steps with no elevator. And one more flight for the upstairs bedroom. Not for those faint of heart or with heavy bags. The comforter in the upstairs bedroom was dirty. The couch is white and also very dirty. The place has a lot of potential but it needs a paint job and some clean linens and furniture. There was no paper towels and the washer was unplugged but did work after being plugged in.
Overall I would not recommend this place as it looks like this is more of a business to the owners than providing an excellent guest experience. Very dirty and neglected overall it needs a good cleaning and updating. And there is no excuse for the dirty stained couch and comforter.