We booked one of Luca’s properties using Airbnb’s ‘instant approval’ option, received two confirmation emails, and even had a phone conversation with the agent 20 minutes prior to meeting at the apartment. However, when we arrived at the unit, the agent met us to let us know there was ‘a situation’ and that they had just moved another family into the apartment we had booked (and they had confirmed). They explained that Luca manages more than 90 apartments in Florence and that they were listed on multiple websites. We had booked the property at the same time as a separate family on another website and, not noticing the conflict, they had confirmed both of us. After a day of long travel and a long walk from the train station to the original location we were too exhausted to try and search for a new place on our phones and let the agent take us to an alternative location. Rather than getting the modern open-concept loft outside of the core tourist area as we had planned, we were taken to a much smaller/older apartment right in the heart of the tourist district. The agent that met us positioned it as ‘an upgrade’ and I’m sure to some it would be, but it was not at all what we had booked and believed we were paying for. No financial accommodation was made and we ended up paying the full price for a unit we hadn’t requested. All that to say, you should know that Luca manages a large number of properties and there is a, perhaps small, chance that you will run into a similar situation. That said, the agents we met with were polite and apologetic on behalf of the company, and if you are requesting this specific unit it is exactly as it is described. This unit isn’t the one we had requested, but it is right near the Ponte Vecchio, has a great view, and is convenient walking distance to most of the tourist hot-spots.