Paola was wonderfully supportive, responsive, kind, and attentive to details. She is very quick to respond to questions and her responses are on point and solution oriented. Nothing appears to fluster her, which we greatly appreciated, coming from the US, where sometimes you don't know what you don't know until, wham, you are there and stumped. But you are not alone and can email her, and she really does promptly reply. Her directions were easy to follow and very clear.

We chose to use a taxi for. Arrival from the bus station. The taxis are easy to find, lined up in long lines at the Santa Maria Nouvella Station which is across the street from the church by the same name and the bus station. Fare was about €8.60.

It is not plush, if you are looking for that. However, it is very nice, functional, with many amenaties that we appreciated. It was very clean, shower worked well with reliable hot water, the stove was modern and very efficient, we had a good size refrigerator with freezer. You will find wine goblets and dishes, cooking utensils, etc. The A/C worked great. Bed was comfortable. We did not use the hide-a-bed. The place is secure with two locking doors, one at main entry and one for the apartment. We never were concerned for safety.

For those interested in taking food home and eating it, there is a great place called Pino's on the same block, it is on Via Giuseppe Verdi 36/R, on the opposite side of the block towards Thr Duomo.

The location was very convenient to many of the sites on the Firenze pass which we thought was well worthit. We quickly referred to the apartment as "home" when at the end of a long day of sight seeing.

To sum it up, we were very pleased. Though we did not have occasion to meet her in person, we truly felt we had all the support as needed when needed. We strongly recommend this place if you want to independently explore Firenza from a functional, comfortable base.