Bad stay in a great location. A lot of things fell short. Right off the bat, we had to wait 30 minutes outside the door, on the street because Conte had to send his dad because Conte was busy at his girlfriends. Conte's dad opened the door and handed me the keys with no explanation of where anything was or how anything worked. For example, our trash piled up because there was no trash can and we were not told what to do with it. Once we got into the apartment, we loved the view and location but noticed that it wasn't exactly what was provided in the description. When Conte stopped by a couple days later he told us it was because they are currently in the middle of renovating it which is why it doesn't have all the accommodations shown in the description. He then told us he needed a copy of an ID for legal purposes, which AirBnB already has and Conte did not put in the description. Conte also asked for 20 euro to be left on the table for city taxes purposes, once again not mentioned in the description and certainly shouldn't be expected after the AirBnB was already confirmed at a certain price. That should be included in the listed price if it is expected. We also weren't informed that the heat only works from 8-11 PM due to city restrictions. There were no spare blankets so we were freezing all night. We got 1 roll of toilet paper and had to go buy our own which isn't a huge deal, just not something I have experienced previously with any other AirBnB. Same with the hand soap, it was done after day 1 of 5. WiFi was in and out, constantly disconnecting for hours on end. No working TV, which we didn't mind as we cannot speak Italian anyway but thought it should be included since it was listed.
It really seems like the photos and description need to be updated. The description really should highlight all expectations from Conte that are not common(ID and an extra 20 euros).