Location could not be any better! Steps to the Duomo and tons of shopping and restaurants. Alessandra is very responsive and helpful. The apartment is just as described - it is up 3 flights of stairs, and then the bedroom is up another flight within the apartment. The bedroom is a good size with a small kitchen downstairs. It was very helpful that we were able to wash clothes in the apartment, as this was the halfway point of a 2 week trip. My only complaint is the mosquitoes. They are plentiful in Florence and somehow got into the apartment. A mosquito net over the bed would be a lifesaver. The air conditioner kept the bedroom nice and cool for early October and other than the mosquitoes I have nothing but good things to report.