I 110% reccomend staying here if you are coming to Florence. Absolutely amazing host. We had an issue with the hot water and she was there within 5 minutes to fix it, and we asked for an extra set of keys and she gladly dropped them off. The apartment itself is so clean and nice. The couch pullout bed is very comfortable. The location is perfect. It's across the river so it's very low key compared to the other side where there is a lot of action going on, it was so nice to stay there away from the crowds of people. Amazing wonderful experience staying here!