Leonardo was very friendly and easy to contact. He came to find us when we weren't sure where the door was, and gave us lots of helpful tips for our stay. The room was beautiful, with a very comfy bed and modern shower. The only drawback was a bit of street noise late into the night, but the room is literally accross the street from the central marketplace of the city so that's to be expected. All in all a perfect spot to come home to after a long day walking the charming streets of Florence.