I had an absolutely wonderful experience with Donatella and her family. The room is perfect, with an even more amazing view of the Duomo than I had expected. The room is just like the photos and the whole home has great character. The preparation for guests was very professional. I had everything I needed and more. The location is perfect for immersing yourself in the experience of Florence. Her family was so sweet, friendly and helpful. This is exactly the experience you would look for when staying with a family in a new country/city.