Sofia is such a lovely person. She was so great about being in communication. When I arrived she even came outside into the street to greet me and help with my luggage. When I walked in the apartment was breathtaking. A million times more beautiful than the pictures. Sofia explained things to me. Location of everything I would need. She was also nice enough to write me a little note with restaurant suggestions. How to get around bus #s, etc. My stay in the apartment was like a Florentine dream. And the neighborhood is fabulous. It can be a little noisy at times, but it never really bothered me too much. It is safe and relaxing. I went outside at 4:30am a couple of times to throw out garbage and NO ONE was on the street. Just quiet,calm and peaceful. Took a walk on other days at 7 am&same thing. A few people out walking their dogs. Just very laid back. If I could live in Florence, this is the neighborhood I would live in. Definitely rent from Sofia if you have a chance to. I know that I will go back :0)