Two problems I had with host. One- he text me to know what time we were going to arrive. We never know what time we will arrive because many things can happen along the way. We booked our train ticket from Naples to Florence ahead of time. So we already knew the day and time we are arriving to our destination. We didn’t know that they changed our time schedule and we were going to arrive two hours late. So I communicated with him that we were going to arrive at a certain time but we ended up arriving two hours later. I turned off my data and forgot to turn it on again. I forgot to communicate with him of our late arrival. When we finally communicate with him he was upset with us for not communicating. His messages were all capital letters. When I asked him for directions to get to his place he was upset. We don’t know the bus system in Florence. We needed more information. Every city is different. When we finally arrived he didn’t give us instructions of how to turn on stove or the washer. I wasn’t happy with his attitude. I understand everyone is busy and has a job but if you are going to provide your home to some stranger. As a host you want your customers to feel happy and be safe. The towels were very small. His place was clean. Nice view from the balcony. We loved Florence. It’s a beautiful city. His apartment is on the four floor so expect to carry luggage without a elevator. A few blocks to catch bus supermarkets -8 minutes walking.