We loved Florence and part of it was Max's cozy apartment! We had 4 people and 3 luggages, Max met us at the apartment and was so nice to carry the luggage up!! He's super friendly and well prepared for his guests. The iPad with all the favorites saved by categories were super helpful. We managed to cook a Dinner and enjoyed at the lovely balcony with the awesome view of the Duomo! On the day we checked out, Max helped us to book a taxi to arrive at 7:40am. He couldn't say bye to us because he had an accident the day before with broken bones (sorry Max!). But he made sure we are ok by sending his food to help us, that shows a lot of caring there!! We will definitely come back for our next trip to Florence!