Ambra made us feel very welcome. She was waiting at the apartment for us, having allowed us to arrive early. Everything abut the apartment was clearly explained on arrival. Importantly the washing machine/dryer worked well. The apartment was spacious, attractively furnished, very clean, comfortable, and not noisy. Lots of large fluffy white towels was a bonus. The apartment also felt safe. The location was fantastic - close to the centre but also within easy walking distance of the train station.