Five members of my family stayed in Chiara's lovely downtown Florence apartment. It is exactly as described and we couldn't have been happier with our accommodations for our four-night stay in Florence. We used the place like we lived there, using all appliances (washer, dishwasher, stove), cooking every day. It had everything we need, including detergents and wifi and extra blankets. Chiara was very nice and extremely flexible; we had to change our reservation by a night at the last minute for our arrival night and she also was kind enough to let us leave our luggage while we explored a few more hours on our last day. It truly was central to everything in historic Florence and easy walking distance to a grocery store. We would definitely contact Chiara again if we returned to Florence.