We met Roberta at the apartment. We came in early to Florence and she was flexible with the meeting time. When we got there she showed us around the apartment and gave us specifics that we needed to know. She was very nice and professional. I stayed in there with my 3 kids and there was plenty of space, and we were very comfortable. Everybody had space. The apartment was very nice. It was a 20 minute walk from the city center of Florence but we didn't mind. There was a bus stop very close to the apartment building that would take you to into the center so you could use that as well. Overall, it was a very nice apartment.