Fernanda has an awesome personality. She was very welcoming and friendly. our sun room was adorable, with tons of snacks and beautiful veranda outside. This is also the smoking area, lucky for us no one staying there at that time was a smoker ; ) Fernanda helped us make reservations for the musuems, which are all in walking distance from the apartment, and provided a yummy simple breakfast with fruit, bread, tea, coffee and juice. It was great to stay in a vegetarian friendly home. Thanks Fernanda! Highly recommended to anyone looking to stay in the heart of Florence.