Francesca is a great hostess and met us outside the apartment at the time we setup. She was responsive, helpful and accessible if we needed her. The apartment is a 10-15 minute walk from the train station, and was easy to do with our carry on rolling luggage (we pack light to get around easier). Taxis are available if that is too much for anyone to manage with luggage. There is a washing machine inside the apartment kitchen, which is helpful for light packers. The apartment is just as adorable as the photos, but even more charming in person! Less than one flight of stairs to get to the front door. I felt safe here as there are 3 locked doors/gates. The bathroom is downstairs and the bedroom up stairs. The air conditioning was nice to have. Location was central to everything we wanted to walk to. Francesca made great recommendations on restaurants, places to go, and we tried to do as many as we could in our short time in Florence. I would love to come back to this beautiful city and couldn’t imagine a nicer hostess than Francesca! Hope to visit again soon!