Carlo was very attentive throughout my planning process. I needed help figuring out transportation from Florence to Milan, in order to catch my flight and he was able to help me find a 2 am bus. I ended up having to make a change to my reservation in order to check out a day earlier and Carlo was very accommodating. He made the process fairly easy and was generally very quick to respond to my messages. He was also very honest with us, when we were checking in and warned us of possible noise that would come from the pub downstairs- which wasn't a problem during our stay. It was fairly quiet at night. I would definitely recommend this listing to others.