Grazia is THE BEST hostess!! She is so sweet and responds quickly to messages. When we were delayed for over an hour at the train station due to lost luggage, she was kind enough to meet us there to do the check-in process (since we didn't know how long we'd be at the station). She even helped us call the Italian police about lost luggage when we were having trouble translating. Grazia also organized a super fun "Detective" scavenger hunt around the city of Florence--complete with prizes!! Highly recommend playing :) Her place is very clean and the beds are very comfortable. The A/C works great. The location is great (only one flight of stairs!) Only cons: the bathroom is very narrow, which is tricky for tall people, the hot water heater didn't last very long for 2 people, and there's no washing machine. We had a great time in Florence, due in large part to Grazia's AMAZING hospitality!!!!!