Francesco is very responsive and accommodating. He met us at check-in and recommended places nearby to eat. The apartment is beautiful and the beds are very comfortable. There are plenty of pillows, as well. The kitchen was well equipped with everything we needed. There are bathroom amenities that are nicely packaged (shampoo, conditioner, soap, shower cap). There are 2 nice bathrooms. There is a washing machine and dryer that are easy to use (the soap was also provided). There is air conditioning in all of the rooms.
There is also a pastry/coffee shop within a minute walk called Rosa Lina’s (all the pastries are super yummy!) It is so much better staying in an apartment like this compared to a hotel, especially with kids. Check out process was easy. We walked to the city center most days but at the end of the day took a cab ride back. If you are staying in Florence, you should definitely pick this place. My kids loved the apartment and Florence, too!