Grazia and her family were very friendly and helpful. The accommodation has a lot of charm and interesting Items that catch the eye. The bedding very comfy , although a couple of extra pillows would have been handy. Close access to the gates of the old city, but be prepared for a good up hill walk at the end of a day exploring Florence. Lovely people with a garden of herbs (we used) out the back. Greg, Robyn and Robert ... Australia 🇦🇺