Francesco was really good at handling our early arrival and even our getting lost in the next building later that night. The washer-dryer came in handy as a way to get some clean clothes. I hate to say negative things when they might just be different from my expectations. The bothersome things were the bed that was as hard as a board (said to be a new bed & maybe so given some later beds but still it is HARD) and the black mold in the shower (it may have just appeared & he said they'd clean it so it may be gone).