Five stars! My experience here could not have been any better! Very cool apartment, fabulous downtown location and Lorenzo was an incredibly welcoming, considerate, helpful host. He went above and beyond the little things (like meeting us outside for check in and cheerfully helping with luggage) and provided awesome tips for authentic, non-touristy restaurants in the area... plus good running routes since we are both avid runners! I would highly recommend this book into anyone looking to be in downtown Florence and have the ease of coordinating details with a host that genuinely cares that you have an enjoyable experience. Thanks Lorenzo!