From the start Gaia was excellent! She was quick to respond, informative, answered all of our questions, and was very flexible. We had some travel delays and she was super patient with us and was able to meet us a little later than we had expected to arrive. The building doesn't have an elevator so try to pack light! It is so worth the trek up the four or five flights of stairs, because the apartment itself is beautiful and the view is even better! Tao be positive, they're great to work off all the gelato you'll be eating! The apartment was clean, spacious and Gaia had left a list of great recommendations to eat at local places, which we tried and loved! The only downside, if I have to put one, was that the wifi doesn't that work well throughout the apartment, it's best in the kitchen and bathroom. Otherwise, we had a great stay! And would highly recommend Gaia and the apartment to anyone looking to stay in Florence!