This was the best Airbnb we have stayed in so far during our time in Italy. Pancho was always very responsive to our messages through the app, and Veronica was very helpful and easy to talk to once we arrived. She was able to get us in a little early, and the cleaning staff even helped us carry our bags up the flights of stairs. The apartment was much bigger than we expected. The AC was incredible and it was a great place to come back to after a long, hot day. I will be staying here again on my next trip to Florence!