I did not meet Claudio himself, but he was great about being flexible with my check in time and arranging for his friend to meet me. I was only on the doorstep for one minute before the friend arrived. He was great about offering help with my luggage, and telling me all about the apartment. It was in a great neighborhood, within walking distance to all the historic center. It was very quiet, being on a high floor. There were a lot of stairs involved, so it would be an issue if someone had a hard time walking as there is no elevator. But otherwise, the apartment was well-appointed, clean, and had everything I needed for my short stay.