The communication and check-in were very easy. Lorenzo and his wife were very welcoming. When it turned out that the parking for the car (we were traveling with a camper) wasn´t available on such short notice, they quickly offered a solution to park somewhere else, and let us stay at their more central apartment.
All in all great people, great comunication and also very good tips on where to eat, have some good icecream or find the most lovely places of the city. Would surely come back !