Monica was extremely responsive and quick with any questions I had about our stay. She greeted us with wine and other treats, and the apartment was very clean. It is in a great location , less then 10 min. walk from the Ponte Vecchio and just steps away from the walk up to Piazza Michelangelo / San Minato Al Monte. The apartment is perfect for a short stay, and we greatly appreciated the use of a washer & dryer in the middle leg of our 10 day trip through Italy. Monica went above and beyond when after realizing I left a jacket there, she over night mailed it to our next hotel in Rome. She also made us a dinner reservation when I asked her (to help us overcome the language barrier with the Restaurant), and made us a taxi reservation on our departure day. Overall - it was exactly what we were looking for!