Ada was awesome! She was very helpful getting us checked in and accommodating our schedule due to a train delay. She recommended lots of things to do and places to eat that weren’t too touristy. Florence was wonderful and being in such a great location made all the difference. We walked everywhere! If we needed to drop stuff off at the loft, we could do so conveniently throughout the day. I would definitely recommend staying here to anyone wanting a a convenient place to stay in the heart of a beautiful city. We didn’t spend too much time in the room but it was perfect for 2 people. I miss Florence already!