Overall our experience was adequate at Ghibellina 4b in Santa Croce-not great, but not terrible. We would probably choose not to stay here again. Christine was responsive and easy to deal with online, but we never met her in person and didn't deal with her once the reservation was completed. It seems that she passes the reservation over to a large Tour company that has many apartments. Renting this apartment does not have the personal touch that comes with many on AirBnB.

The Pro's:
-Great location: you can walk to all of the main attractions in Florence
-Huge apartment compared to most in Italy, plenty of room for one or two families
-4 Bedrooms- hard to find for this price
-The complimentary Wifi worked well
-The bathroom's have recently been remodeled and are above average
-They left a complimentary bottle of wine, which was a nice touch

The Con's:
-This apartment is too hot for summer use without more efficient air conditioning
-The air conditioning that did work, leaked within a few minutes of turning it on. In a period of two days we filled up several trash cans worth of leaking water. It's hard to sleep with leaky air conditioners.
-Construction across the street and road noise means you are going to bed late and waking up early.
-The large beds seem to be old and the bedding is very worn. The pillow stuffing is non existent and they need to be replaced.
-The floors are very dirty. If you walk around in the apartment without shoes, your feet will be black on the bottom.
-The apartment is located in an area with limited driving access due to Florence regulations. You risk getting a fine for driving in restricted areas of the city without the appropriate permits.
-Parking cost us approximately 30 euro per day
-The cleaning fee is steep for staying one or two nights