Max and Laura's apartment in Florence was the perfect space for my family (two families of four each). It was spacious, clean, well accommodated, and in a safe area. The full size refrigerator came in handy with eight of us staying there, and the washer and dryer was much needed at this point during our trip. Laura greeted us upon arrival, shared local tips and recommendations, and was a delight. Max answered questions via email and text promptly and helped arrange transportation when time to leave. They were both incredibly pleasant and hospitable. I can't say enough about our positive experience at Max and Laura's place, and I hope to return someday!