Najat was a great host, she made it very easy to communicate arrival times and check in and out was hassle free. The room was great! Extremely spacious and perfect for my 2 friends and I. The location was very convenient- close to the bus/train station and walkable distance to everything you'd want to see in Florence. Also plenty of restaurants and little shops right outside the B&B. Quiet at night, no trouble sleeping. Would highly recommend to anyone spending a few nights in Florence!