After struggling a little bit for checking in we needed to ask for help and even though it was pretty late (almost 1AM) the guy in charge has been patient and helped us to check in.
About the house: the hairdryer couldn’t be used (the plug in wasn’t matching any sockets in the house). Once we got inside we saw an envelope suggesting us to give tip for cleaning - but we didn’t feel like it since we found the floors pretty dirty, as well as the shower (some paper stuck in the drain together with some hair). We had a tea towel, a sponge, but no rag to clean the table, so we had to use the the towel both for cleaning and drying. Since we were able to use the kitchen, we were expecting to have at least the most basic stuff (such as salt, oil, tea, coffee) but there was nothing at all. I know it’s not mandatory to have this stuff, but this is what we’re used to have when we travelled in other places. The car parking was included, but the parking was full, so they had to take our car in another place, and even if we told them at what time we were checking out, we still had to wait 20’ to leave, because the car wasn’t ready yet. We loved the location, the spaces (the flat is really big!), the AC, as well as the communication, fast and reliable.