Warm, welcoming and obliging hosts. Apartment is clean, light, and very well equipped with nice touches on arrival. The location is brilliant, away from the tourist maddness but 2 minutes from a station on the new tramline which takes you into the centre within 15 minutes for just €1.50. There's also a fantastic, very popular, modern restaurant across the road that is great value and well worth a visit (Dispensa Verace). Great base for a trip to Florence!