Monica was very flexible with the check in and check out times. Received us with a nice bottle of wine and had great suggestions of restaurants and places to visit. However, our request for extra linens/pillow cases/towels was never met. Apartment is large and very clean. Located on the third floor but there were 6 flights of stairs as the floors have high ceilings. Located in a nice residential area with easy access to public transportation and 20 minute walk to city center.