Best stay Ever!! Laura and Paolo were amazing! When I look for a room I look at comfort and location. The location of the apartment is excellent. It is close to all the sights and easy to walk around and explore the city. The bus stop is close and there is a taxi stop there as well. Comfort wise the apartment has everything you could want and need. It is clean, modern and updated. Kitchen is stocked and ready to use, tv with Netflix and bathroom with all amenities. The icing on the cake is a modern washer and dryer stocked with detergent and softener! The bed and bedding were the most comfortable bed I have slept on other than my own place. The apartment is more than you expect and honestly the pictures and description do not do it justice. And that is all I needed and cared for BUT... The Hosts made the stay and our vacation so much more enjoyable. They genuinely care and are so helpful. From the time we got to Florence they were checking up on us. They met us at the bus stop and refused to let us carry our bags. They gave us a tour of the apartment and walk through and also the local spots and how to get around. They then would text us daily to make sure we are comfy and to make sure we don't need anything. On the day of our departure which was at 745am on a Saturday they informed us the night before that the bus would not be running on schedule. So they booked us a taxi and met us that morning and took all of our bags down! I have stayed at several 5star hotels in my professional life. Never have I received such genuine service and been in such comfort in another city let alone Country. The apartment is a 10 out of 10. The Hosts are 11+. We will be coming back for sure and look forward to staying here again and will be sending all our friends as well!!