Communication and response time from Lorenzo was very quick and clear. Check in was very easy as the location was a quick walk from the train station. Lorenzo gave us great info for visiting museums and offered any other tips for making the most of our stay. He was a great host and was genuinely interested in making sure you have a good time while in Florence. I would highly recommend this place for a stay while in Florence if you are traveling by train. It is also walkable distance to most destinations in Firenze. The building is tucked away on a smaller street providing a little less traffic than busier streets close by. The room is very quiet and provided a good atmosphere for some deep sleep. The building and floor are easy to access as a guest but secure. I would stay with Lorenzo again when returning to Florence!