Having to communicate with 3 different people to coordinate a check in meeting was a bit chaotic. Also, when asked which parking lot we should GPS to I was given the apartment address. You cannot GPS driving directions to the apartment which is directly on the piazza, nor the surrounding streets with hundreds of people walking around. That said, the apartment is absolutely stunning, very spacious, and great for watching conciertos on the piazza from our open windows. It is close walking distance to shops and restaurants and only a 5 minute walk to the Basilica di Santa Maria del Fiore. Now knowing where the apartment entrance is and where to park, I would not hesitate to book this beautiful apartment again.