Elly was extremely friendly and gave me plenty of helpful advice about what to do in Florence, what to eat and more importantly, what to avoid! The apartment was completely beautiful and a real pleasure to stay in.

However, there were a couple of downsides. I arrived late, and I had not realised that the late fee was €30 after 8pm, which was quite a lot. In addition, we wanted to leave our luggage after checkout so that we can enjoy our last day in Florence. However, there was an additional €10 charge to do this, and the maid arrived 40 minutes after the agreed time. This nearly caused us to miss our flights and as a result, we had to take a couple of taxis as we had missed the fast train that we were planning to get.

This was certainly quite stressful and it wasn't a pleasant end to our stay.