Mattia was very responsive and generally quite helpful and the apartment is very well located and good value for money. The two levels were great and the internet was very consistent. What stopped it from being a perfect stay for us was the the fact that certain things (toilet paper, any kind of paper towel/rag to clean, and extra trash bags) were not provided, the shower pressure and hot water weren't working when we got there (which Mattia did address immediately once he was notified). Additionally, the heat was pretty inconsistent between the two floors, the bed was quite hard and the linens not ideal (there was a top sheet in place of a bottom sheet and when we arrived one of the pillows didn't have a pillowcase). On the whole, as mentioned we felt it was excellent value for money but definitely, in being true to its name, a bit rustic.