Monica was so helpful and kind (she has even posted a pair of earrings we left back to our home for us!) location was great, 2 minute walk to the tram and then three stops into the centre. We are so grateful for all their help and if we ever return to Florence we know exactly where we will be staying! The apartment was lovely and easily sleeps 3/4 people. There is a bakery and fruit shop opposite too! Thank you!!