Owners were extremely accommodating and helpful with any situation that arose. We had a issue first night regarding water heater being too cold but once we addressed they came immediately the next day and took care of it. Well kept home in a great walking distance and very safe location. Be aware you have to be in pretty good shape and be able to handle walking up 3 flights of stairs and it is no joke. Also keep your cell phone light on when entering and leaving the apartment because the hallway is very dark. It was bad or no lights and hard to find lights.