Francesco and is sister were very friendly. The apartment was everything we needed for our days visiting Florence. It is clean, has a small kitchen equipped to cook some basics. Location is close to the train station and easy to find but a bit of a hike from the main attractions in Florence. It was quite hot when we were there and the fan was keeping us cool enough to sleep. An airconditioner is in the works though. We were happy with the washing machine as we needed to do some laundry- very convenient! The wifi worked very well.