Lorenzo was very receptive and responded quickly. The location was fantastic and we enjoyed our time in Florence. The apartment is a little rough around the edges (most shelves missing from the fridge, sparsely stocked kitchen, many lights that did not work). The neighbors upstairs were very loud. They quieted down briefly after we contacted Lorenzo, but quickly started back up with whatever sport or game they were playing above us. It’s always annoying to have additional fees added outside of charges through Airbnb. In this case it was a cleaning fee of $55 that could easily have been included in the overall cost. We are headed back to Florence soon, but probably won’t stay in this nicely located apartment.