We had great communication with Alessandro. It was nice that we were able to store our luggage there while the apartment was being cleaned. The apartment was immaculate and the beds were comfortable! I enjoyed the nepresso coffee maker! Since my husband is tall he really enjoyed the shower! The apartment's location is wonderful! You are in the center of everything which made it an easy walk to where you wanted to go. Our family loved Florence! It was so beautiful during the holidays! Don't hesitate to stay at the Condotta Suite because it is a fabulous apartment!