The apartment in Florence was very nice, clean and the location was perfect. The views from the upstairs bedroom were fantastic. They even provided coffee, milk, juice and food for breakfast. We were comfortable and very pleased with the accommodations. Fortunately the people in the restaurant in the same building were friendly and helpful because the two ladies in the rental office were not at all helpful. This was the only negative about this stay which was otherwise a great experience. We do recommend the apartment to other travelers and would stay there again ourselves. Also, our first experience with AirBNB was a very good one.