Michele's apartment was just as pictured and described. Very clean and everything in working order. The location was perfect as our daughter was studying at FSU in Florence and her housing was just blocks away. When we arrived Michele showed us around the apartment and gave us a useful tour of the neighborhood. He recommended a few restaurants that were wonderful. He also checked in with us during our stay to make sure everything was going well. We did not need a tour guide during our visit, but from speaking to him we felt he would be a great guide. We were able to easily navigate the city from the apartment and travel by train to regional towns. It was wonderful to come back and relax after a busy day.