Anna's flat in Florence was exactly as advertised. The apartment was in a great location, the check in procedure was easy to follow and the flat was immaculately clean. In addition to the unit itself, communication with Anna was easy and frequent. She helped to make our visit to Florence memorable and enjoyable. Finally, during our trip, we had an issue with the airline losing a piece of our luggage. Anna helped us with a location to have the bag delivered so that we didn't have to stay around the apartment and take time away from our vacation. I highly recommend this apartment and would stay here again if given the opportunity.