Paolo's friend was waiting for us at the home when we arrived and gave us a tour of the home and it's amenities. His friend was very helpful and she showed us our location on a map of Florence and we had her local phone number to contact her at any time. There was also a welcome bottle of wine awaiting for us. The home was very spacious and the location of the home was very convenient, close to the center of the old part of Florence and about a 10 minute walk from the train station (which was how we were traveling). Neighborhood was very quiet and about two blocks from the Mercato Centrale where there were many food vendors. I would stay there again.