THE WORST HOST I'VE EVER MET!!!!!!
(since Valentina likes to write to me in capital so here are some of the words in capital)
Problems I had:
-Wifi only connecting in the sharing area and not in my privet room.
-Extremely cold in the room.
-The door was open (someone must forgot to close it)
-Needed to leave the appartement one day early and the host refuse to refund me.
The HELP I get from the host Valentina, btw she has never show up:
-Wifi: even if I found comment on her page last year someone called Eric already complained about the same problem, she replied" someone turned it off, and why Eric didn't tell her". And for me, she replied, if you told me I could have just come and fix it. I did told her but she never fixed it.
So she is aware about the problem and lied and never fixed it.
-Cold: She told me I am creating problems, and telling me the heat goes off automatically when it's 20 degrees. But, it was 12 degree outside, so it will never be 20 degree in a Florence old stone made house without heat.
So she lied about the degree (why...)and also never fixed it.
-The door: Instead of apologies or letting me know that she will tell others to close the door, she wrote to me, why this is her problem if someone else is forgot to close the door.
-Change reservation: I go to Florence once a year for 5 years already and this year I came 3 times stayed in 3 different airbnbs. And I've already been refund by changing the check out date. But Valentina refused my refund request and telling me this refund policy does not existe and if she accept she will be loosing money and asked me to not write to her again.
So she lied again and in her mind I need to pay even if I dont stay there anymore it's more important that she keep my money.
What I wanted to say is, THE BEST WAY TO EVALUATE AN AIRBNB ITS THE HOST'S REACTION TO A PROBLEM.
I've stayed here once, in August, not cold at all and the wifi was happened to be working, so I've never needed her. So I didn't think it's a bad place.
But this time, after she refused the refund, I told her all those problem I had in her house, she wrote me an long angry rude text about I am telling her all this to get the refund and I am just creating problems, the others rooms are all ok except me. and tell me to never wrote to her again.
I think she has the habite of lying and thinking writing me a angry message and scared me off and just let it go, also after all we are just tourist this will never gets back to her but well, good luck with that.