This is everything you could want for an Airbnb experience. The location was fantastic, located within a safe neighbourhood, with a small grocery store nearby. Restaurants, cafes, you name it...all located within walking distance. I was in communication with Ely and she was very prompt at responding during our whole trip. Ely met us as soon as we buzzed to the apartment and went over everything with us. It was great to have her in the downstairs apartment in case we needed anything. The book full of restaurant advice is spot-on...we ended up doing half of the items listed. Definitely do Trattoria Da mario, Mercato, and SimBIOsi. The apartment was exactly as pictured, extremely clean, and had so much character and detail that you could feel the attention given to it. Getting taxi's are a bit difficult in Florence, as a tip we always went to a hotel to grab one for us. Otherwise, Ely helped us order one to the train station. We loved reading through the guest book, it was a nice touch. Would recommend this place to friends and hope to stay here again.