The apartment was beautiful, as pictured. My friend and I had been in Europe for 7 weeks when we decided to stay with Daniele and Clara at the last minute. Because we were studying abroad previously, we had a lot of heavy luggage and hoped to leave our luggage at the apartment before heading out to see Florence. Daniele and Clara were not available to accommodate our check in time, which left us stranded with our baggage for a few hours. We understand we made our booking last minute so just be aware that the hosts may not always be available to help, and if you do require some such accommodations, it is imperative that you let them know in advance. Other than that, the apartment was beautiful (no elevator in the building), clean, nice bathroom, and breakfast was provided. Daniele helped me carry my luggage up to the 4th-floor apartment and Clara provided us with detailed maps and tourist tips for our 4 days in Florence. Incredible city. Clara's tips were very helpful and we went to nearly all the places she recommended.