First off we got delayed and Anna waited for us while standing in an available parking space for us for an hour-just the sweetest! Though she did not speak much English we were able to communicate about the apartment which was just as described! Excellent location just outside the wall made arriving in a car a breeze. Also very close walking distance to everything in the city. The loft itself was great-spacious and comfortable. We had some issues with the wifi but Lorenzo was extremely responsive and got to work on it right away!