Virginia and Alejandro are very friendly and generous. I mostly saw Alejandro as Virginia was away at work. He was very generous and always inquiring if I needed anything. There was one mild incident with the hot water system breaking down and they felt really bad about it and tried to fix it as soon as they found out. Since my stay was brief, it didn't bother me that much. They even offered to refund me but I respectfully declined. The one thing to know is that the hosts do smoke and while they do make an effort not to be bothersome, it remains a smoking environment. As a non-smoker with zero tolerance, this was an irritation for me as it was not mentioned in the description. Had I known, I would have looked elsewhere. Having said that, I was not in Florence to stay couped up in a house. Another detail worth mentioning is that the home is located a top a somewhat long and steep climb which can be a bit challenging if you're walking there with your luggage. All in all Virginia and Alejandro's friendliness and generosity more than made up for the little inconveniences. I wish them great success in their enterprise.