Simone replied very promptly to our enquiries and gave clear and accurate details of the flat and its location. The flat itself is well designed and appointed. It is very clean and tidy. The kitchen is well equipped and there was a supply of coffee, olive oil etc. The flat is located in a quiet block, 10 minutes’ tram ride from the city centre (Santa Maria Novella stop). We used the local café, supermarket and pizzeria which were all very good. Simone was there to greet us when we arrived and told us about the flat and the neighbourhood. There was a bottle of wine to welcome us, which was very nice. Thank you very much, Simone.