We had a great stay in Florence. Easily found the apartment using our sat nav and a parking space where the host suggested. We were met by the host's friend who showed us upstairs and around the apartment. All lovely, clean, good quality towels and bed linen and everything worked (including the air-conditioning - which we needed as it was August and baking hot!) We found that the location was great - about two bridges down from ponte vecchio - so easy to navigate to the centre and back. We have two children and were able to break up the day by going back when legs got tired before going out again for dinner. Elisabetta was quick to respond to any queries and was friendly and helpful. The only downsides were that the apartment was at the top of the building - there was a lift that took 2 people - but then an additional flight of stairs. And the view across the rooftops of Florence - which was incredible! - could only be seen when you went out onto the balcony; so not from the windows. Otherwise, all good and a highly recommended, comfortable base from which to explore this beautiful city.