This place is an ABSOLUTE GEM that I would like to stay here again in 2019 as I am resolved to go back to Italy. Here are the reasons why: 1. HOSPITALITY, KINDNESS AND QUICK RESPONSE The owners / hosts ( Serena, Zita and Arturo ) are lovely and kind people who truly care about their guests' happiness! When I had a problem with the washing machine, they came to help me with it within 30 mins of my sending an email. When I had a problem with the wi-fi on the last day, Serena was there to fix the wi-fi box and call the company within 15 minutes! They really bend over backwards to ensure that guests are happy. They provide very welcoming touches to the home and you feel valued as a guest. 2. LOCATION! LOCATION! LOCATION! By far, one of the BEST locations in Florence. A lot of people think that you have to be physically NEAR / beside the duomo to experience Florence. Florence is SO small that you can see the duomo peeking out of streets from all directions as all streets seem to lead to it. Serena's place is around the corner from the duomo and all other important sites like Uffizi gallery. The brilliant thing about her location: It's on a posh, clean, fancy street and the building itself is an old-style palazzo with original frescoes showing outside. It is a great location and I found myself returning back to the home during my 8-hr walking explorations at least twice bc it was that close to everything else! 3. THE HOME ITSELF The home has an elegant, artistic and "old Italian glam" style to it. With its gorgeous marble-like floors, bright carpets and plants and wide open space, you feel very comfortable in it. The bathroom is newly renovated and very modern and sleek in style with gorgeous stone tiling on the floor. I also think that the kitchen is amazing ( once more, modern, sleek ). The plants all over the house give it that nice, garden, whimsical look. The home is filled with all the amenities you could need to make this a comfortable stay. THINGS THAT COULD BE BETTER: 1. LOTS OF MOSQUITOES: THE HOME HAS A GARDEN As the home is on the ground floor and it has a garden, expect a lot of mosquitoes. I was bitten up badly on my right leg. The hosts of the home provide a mosquito repellent plug but I think they need one in every corner. Also, bring a very strong bug spray like "Bugs Off!" brand bc the ones here are very "bland". 2. WI-FI IS VERY SLOW In my first Airbnb home in Florence, they didn't even have wifi (even though it was advertised!). At Serena's home, there is wifi but it is VERRRRRRYYYYY slow. It is particularly slow during these times : The early afternoon (businesses all around the building) and at night (maybe bc the wifi service company...