Chiara and Bernardo were very helpful in answering questions about Florence and travel logistics before our arrival.
When our arriving flights were delayed, they offered to come pick us up from the airport (at no cost) and drove us directly to the apartment.
Not only did they provide a bottle of wine and delicious homemade biscotti; they also gave us a great map of Florence and marked several recommended restaurants in the area (which were all fabulous!). The listing is also equipped with a variety of travel guides for the city. And they continued to be available to answer our questions throughout the stay.

This was one of the best (perhaps THE best) experience I've had with hosts on Airbnb. Thanks so much to Chiara and Bernardo for their help and hospitality.