Matilde was out of town when we arrived so she had a friend meet us with the key. Olivia was great and the apartment was awesome. Olivia gave us great info about where to eat and things to see in Florence. Clean, great location and so very cute! It is easy walking distance from the center of Florence, though quiet and in a nice area. It is very close to the Pitti Palace and the Boboli gardens (of course). Matildes apartment was perfect and I would highly recommend it. The only down side were the numerous flights of stairs to the apartment, but that is what gives it it's nice view out the bedroom and kitchen :) If you were disabled and couldn't climb stairs this would be difficult, otherwise it is the best place in town! They even let our bags stay a few hours longer until we caught our train out of town. AWESOME experience!!!!