The location of the apartment was phenomenal we could have not asked for better location. Upon arrival we had a great employee check us in. We left behind her to explore the city. Later in the evening coming back we tried to turn on the lights, all of them except the main living room and kitchen would work. We had to sit in the living room and use our phone lights to light up the room. The following morning we had tickets to go to Pisa for the day. We went to take a shower in the morning and to our surprise the hot water did not work. We contacted the woman who did our check in and she came over to check it out. Turns out it was a big issue that needed someone to come out and look at it. It was very unfortunate that we were in Florence for 2 days and one of the days we were without adequate lighting and hot water. The issue was resolved but still not an enjoyable experience.