Alda's daughter was there late into the night (our plane was late and our luggage never arrived). She was friendly and charming. Alda left us a large bowl of fruit, wine, pastries, and sweets. Her daughter explained everything we needed to know and helped us to figure out what to do about our luggage. The location was perfect for exploring Florence. Although when I looked at a street view on Google Earth and saw grafitti everywhere, the neighhood was very safe and the people around us very friendly. The shower was great. We all loved it and will gladly return if be are blessed with the opportunity.