First of all, Claudio was a great host and provided top notch guest service. We had many maps to use, tips on what routes to take, and he even stopped by to check on an issue that arose. Communication was excellent.

However, the review applies to our overall experience and we did experience some unpleasantries:

- Wi-fi is listed as an amenity, but upon arrival we discovered it is actually the neighbor's wi-fi. We had to stand near the front door to get a strong signal and even then the speed was lacking (perhaps a 1Mbit dsl line?), therefore we couldn't use Skype to make calls. Part of the reason we enjoy Airbnb stays is that we usually have a strong and dedicated wi-fi that isn't shared and allows us to do research and make calls as needed without issue.

- As perhaps a fluke occasion, we smelled a strong odor of cigarette smoke coming through the bathroom area (perhaps the ceiling?) and couldn't identify the source. Claudio was responsive, though, and made efforts to address it which we appreciated. We did not smell it again after the first two nights. Due to the location of the apartment near the river at ground level, we were not able to open windows for fresh air without letting multiple mosquitoes in as there are no screens.

- We could hear the conversations of the neighbors upstairs, as well as what sounded like dinner preparation up until midnight on a few occasions. This we did not address with Claudio, so perhaps it's unfair to include, but in other words the ceilings are very old wooden beams that allow sound to travel through quite easily.

- At no fault of our host, perhaps just attributed to the city of Florence, the tap water is repulsive. It smells very strongly of chlorine, to the point where I didn't even like washing my hands with it. We bought bottled water, but perhaps a pitcher filter would help avoid that.

Overall, the location was convenient to ride the tram into the city, the bed was comfy, and it was one of the better priced apartments we had seen. Claudio is a nice person and good host. Upon hearing of the smoke odor, he even treated us to a bottle of wine which was very nice of him. We think a few improvements to the apartment would go a long way. Thanks!