Vera was very responsive and helpful. She met us downstairs of the apartment and also took us to a paid car parking station advising us it was not safe to leave a nice BMW hatch out in front at night. Vera helped with our luggage and showed us our room and offered a glass of wine. She told us it is safe here as her nephew lives in another room. The room is very basic but close to the centre of Florence. The noise from traffic out in front cannot be muffled even with the double Windows. The bed has no bedspread and animal print pillow cases but the bed was comfortable. The bathroom is adequate and private but the small, grey bath towels are in need of replacement. There is a kitchenette which has been partitioned off by timber panelling. There was an air conditioner but no controller so partly a hot sleepless night with windows closed and partly a very noisy night of passing traffic with the windows open. Our bedroom door was opened by someone at 1 am but we were told it was another boarder lost trying to find their room. Vera tried very hard to be helpful but I would only recommend this on its proximity to Florence central if you can have the air conditioner on with double Windows closed and shutters which can block out the light. On a budget one night only but not a good night for us.