The location was ideal - on the relatively non-touristy side of Florence, but a beautiful view of the city and the Arna river. Walking to the city center was a 10min beautiful walk across Ponte Vecchio. The kids liked it. The hosts were very communicative. We had an issue with a non-functional toilet (one of 2), could not get fixed on time - but they tried (was a weekend). Check-in was super smooth. The hosts were very accommodative in every other respect. The location and view from the main family room is absolutely gorgeous.