Cristina was very welcoming and worked with our late arrival. We loved the apartment. The description was accurate. It is a very large apartment with large ceilings and beautiful furnishings. There is an old-fashioned lift in the building, which our kids loved. You cannot beat the location - so close to the Duomo. We walked everywhere. We also have small kids, so one night we cooked in the apartment which had all the items we needed. Overall, we loved the experience and the city of Florence, and we would definitely recommend Cristina's apartment!