The house is in much worse shape than in the photos. Walls are dirty and heavily marked, there was fluff on the floor and the sofa was especially dirty, with stains all over. Overall, the house is worn out.
Plus, in the first night, one of the beds fell apart. We were 4 people, so we were lucky that there was a sofa bed (which we had to make, although we asked for it to be prepared as well in advance). The issue was solved the next day.
Francesca was very helpful the entire time, quickly responding to our messages.
However, we didn’t like the check out process. Francesca sent us a message the night before asking us whether we
were leaving before 10am, to which we answered we were planning on leaving at 10 exactly. Ten minutes before the time, Chiara (same person who received us when we arrived) was there pressuring us to leave asap. It wasn’t nice.
We do have to say the location is amazing, right next to the duomo. But we do not think it makes up for everything. It isn’t worth the money you pay.