The place is just like it looks on the pictures. It's very clean and complete. The location is simply unbeatable, and you can even catch a glimpse of the Giotto bell tower from the apartment. The bed was huge and supercomfortable, although the pillows might be a bit flat or soft for some people (this is of course personal preference, I was fine with them). To say something negative, the hot water comes from a boiler so it's not unlimited, but we never ran out. If we go back to Florence we will be staying here again.