Upon arriving in Florence, Niccolò was very thorough, which was nice. He was very warm and welcoming and wanted to give us as many options for dining as was possible by foot, and any phone numbers we may need. There was also an old cell phone with an Italian sim card and number provided in the case of an emergency. The whole unit was very clean and was exactly as described. Great central area for Florence, right next to Santa Croce. We would recommend staying in this unit! Perfect for two people