Francesca was on vacation when my husband and I visited Florence, but she arranged for her sister to meet us instead. Patrizia is very nice she met us at the corner and walked us to the apartment. She explained and showed us the apartment very thoroughly before leaving. Francesca left us a very detailed letter where she gave us a quick breakdown of great restaurants and interesting places to visit around Florence, she also left us a bottle of red wine from her husband’s winery, and even offered us a late check out! Such great gestures that even hotels can never be able to offer without charging a hefty fee. She is very fast and responsive to any questions we have, even when she’s on vacation herself! The apartment is cute, just the perfect size for my husband and I! We enjoyed sitting and chatting in the room upstairs while drinking yummy wine, very relaxing! It is very clean and all the furniture are well kept (not old or worn out). The apartment is literally 30 steps away from the Duomo! Super close and central to everything! A super market is right across the street, we stock up on breakfast, water, and snacks for great prices! Highly recommend! =)