The apartment is a great location (about a 15 min walk from a lot of attractions) and Guia was very polite and helpful with our self check in. The laundry and stove top were a plus as well. WiFi gave us no issues. It was a good size for me and my girlfriend. Tons of kitchen supplies were also provided making cooking easy. Inside however, the apartment was very dusty and unkept. It is a street level apartment so it is loud at night while trying to sleep. The building’s hallway light shines into the apartment and can’t be turned off while sleeping. We had a major issue with mosquitoes while there and left covered in uncomfortable bug bites. The bathroom had a strange odor at times. We experienced a heat wave while in Florence and it was difficult to sleep in the loft bed due to this. The fan in the shared living room/kitchen space kept things cool in that area of the apartment.