Carmen was a great host. She was very responsive to our requests. Her appartment was very nice. It had everything we needed. It was a little out of Florence but was easy to get to on the tram. The traffic was a bit noisy on the street below. the lift wasn't working when we stayed so maybe ask before you book if you have alot of luggage. Luckily we only.had the one bag as it was a few flights of stairs we had to climb. All in all we had a comfortable stay.