I agree with the other reviewers in that Attico is a hike up many flights of stairs, but you get a stunning view. We also had the same experience with warm/cold water. Ana was a very responsive host, she let us update our reservation to swap dates, she allowed us to drop our bags before check-in time, and when the washing machine was out of order, she very quickly pointed us to a nearby laundromat. With the stunning view and great location, I would definitely recommend Attico to future guests.