Pamela was a fantastic host! Before we checked in, she had sent me very detailed instructions on how to find the apartment. Once we arrived she met us and walked us through everything we would need to know during our stay. I don't think there was a single thing that we needed that wasn't provided to us before we asked. Pamela checked in on us via the message center for AirBnb, and made it perfectly clear that she was available to answer any questions we had (if any came up). We absolutely enjoyed her apartment, the ambiance and the location were spectacular. It is right around the corner from the Duomo and a 10-15 minute walk to Ponte Vecchio, depending on how fast you walk. Fantastic restaurants and everything else we would need was just a few blocks away. She was very professional and made our experience very smooth. I couldn't recommend her place more. You won't be sorry, really, it was an absolutely beautiful experience in Florence.