Elana was always on the end of the phone and provided Fredrico to meet us and assist us settle in. A lovely welcome bottle of wine and extras made it especially welcoming. Oliver met us at check-out and was very kind and helpful. The location was superb to explore the neighbourhood and main sights and dining in the main square exceeded our expectations with a live symphony orchestra playing each night. Their is plenty of space in the apartment and it is tastefully decorated, and well-equipped. Would love to come back and see more of Florence in the future and stay in this secure and unusual apartment again.