This is difficult for me to put into words, but Cinzia & Matteo completely saved our entire vacation. After losing a bag in a taxi - together with a laptop, passport, train tickets, and more - Cinzia & Matteo sprung into action and made all the necessary calls to get it back to us promptly. They didn't have to, but they went above and beyond. The service they provided was simply unmated in every way and I am grateful that I found their lovely home on Air BnB. It was clean, well-stocked, and just a short walk away from the most popular sights in Florence. I hope I get a chance to stay in their home again the next time we visit. Thank you!