Having travel a great deal through out Europe over many years thus have a great deal of experience of hotels and the people running them - with out doubt Luigi and his B&B are right at the top. Normally would not have chosen as my experience of Airbnb commercial stays has not been good and I prefer true second homes or private rooms, but needed a place very quickly. Luigi at very short notice confirmed my one night stay and very promptly answer several emails to find him. It is in the heart of the city and was very easy to find, a short walk to the tram, very clean, a fair size room with a big window, quite stylish, air conditioning that worked, a bathroom to my self and a coupon for a breakfast in a very atmospheric Italian cafe near by - all at about half the price of comparable hotels in the same area. I also have taught customer support skills and I know this will embarrass Luigi but even in some very expensive high class hotels I have stayed in, I have not often come across such a really nice guy who oozes such charm and charisma as Luigi and you can tell is incredibly proud of his establishment and wishes to provide 110% service to his quests. He made a point of allowing me to drop of my backpack so I could spend some time seeing the sights. Which he demonstrated admirably well when dealing with me and was interrupted by another guest - I could tell he felt bad about keeping me waiting but at the same time dealt with the other guest in a highly professional manner. He is simply a 'natural' people person and I cannot recommend a stay at his place highly enough.