I am so disappointed as a repeat visitor for the third time,( by the way), my friend and I were treated horribly. This woman acted entitled as “It was a holiday, and she had a 9-month-old baby". Then do not rent your place out on a holiday, as people are paying you for a service. If you cant follow through, don't offer a service as it is your responsibility. We were left with no sheets and blankets, could not light the stove, no paper towels, and no one to reach. We weren’t even offered service after the holiday. She could have cared less. Nothing that we asked for was unreasonable, or at an unreasonable hour. I will never stay in one of her flats again!