Lilia was very nice, but her English and our Italian were both so limited that we could not effectively communicate in real time. I would recommend that Lilia use a lockbox for keys, because we had to struggle to get to the apartment before she went to work since she didn't have any place or anyone with whom to leave the keys in her absence. The listing said that breakfast was included, but Lilia did not mention it, and we did not feel comfortable bringing it up as signs indicated that we were not allowed into the rest of the house where the kitchen was located. We always book accommodations with either a kitchen or breakfast included, but in this case we had neither. Lilia asked that we turn off the AC when we were out, but that largely negated its value as it took so long to cool the room (top floor of the third story building) once the room got hot. The room and its bathroom were spacious and well furnished, however, and the room was well located just outside of Florence's historic district, and Lilia did furnish us with a street map, which was helpful. No onsite parking--had to take our chances parking on a major street a couple of blocks away, and we barely escaped getting ticketed. While a nice room and a genial host, keep in mind that you're really JUST getting a room and bathroom and no other amenities, so don't count on extras that renting apartments or houses normally confer, like parking or laundry or cooking facilities. Like the listing indicates, it's a not a shared apartment, but rather just a "Private Room."