We met Andreas parents very briefly when they gave us the keys. It was odd at first as this is not actually a home but a small apartment without anyone living in Florence. However it is in a good location and for budget accommodation quite good. There is a small washing machine which was great and it was freezing over Easter and the apartment was warm and we didn't use the air con. However there were a few issues. The hot water for showers did not last for more than 2 minutes. The power tripped out when we used the hotplate and oven at the same time. Andrea responded by phone very quickly and he explained how to fix it. The neighbors were very noisy at night making sleeping difficult.