Communication was very easy, Massimo was friendly and totally flexible. We were a Group of 11 and stayed 2 nights. The apartment(s) were perfect for this amount of people, although one of us slept in a foldable bed, which is a bit expensive then. But everybody was happy, would definitely recomend!! It's a 10 minutes walk to the very heart of Florence. Everything was easy reachable, especially the fantastic restaurants Massimo recomended and even booked for us.