We spent a month at Laura's apartment in Florence and I cannot speak highly enough of what a wonderful hostess she was. I had an unfortunate medical issue during my travels (I discovered a kidney stone) and Laura was exceptional in helping me negotiate the confusing Italian healthcare system. She went out of her way to drive me to hospital and follow-up on treatment. I will never forget her kindness. And that's before we even get to the apartment. It's a cosy space in an absolutely fantastic location, just behind the Santo Spirito square. We had everything we needed including all kitchen equipment, change of sheets and towels and a washing machine and a dishwasher. Some things to note are that the building is old, so there are some issues that crop up but Laura and her husband Rudolpfo solves those issues very quickly. There is also only one window. Overall, it's a wonderful place to stay to get a feel for Florence in an authentic way and we will definitely go back. Highly recommend.