Alex did our check in and she was very good. Did not get to meet Elly. The apartment was lovely even though we had to carry large suitcases up 2 flights of steep stairs. It was very clean and had everything we needed apart from a clothes drier although she did have an airing rack. The information she gave us was excellent and the restaurant ideas were good. I would definitely stay here again and next time I won't bring as much luggage!!!!!