This apartment was perfect for our 4 night stay in Florence. It is centrally located and you can see Il Duomo from the front door. This made it really easy to find our way back every day. The apartment was very clean and comfortable and more than enough room for the 2 of us. They provided a map as well as a list of suggestions for restaurants, gelaterias, markets, etc. which were very helpful, especially when we wanted to have a meal in a less crowded/touristy spot or buy a bottle of water for less than €2. We didn't meet Alessandro, but Azadeh was very friendly and provided helpful resources for the things we wanted to do and see while in town. We also arrived on a very hot day and she had a large, cold bottle of water waitinf for us at the apartment. I can't say enough good things about our experience and I'd absolutely stay here again.