The host was unresponsive during my last day. There was an unexpected situation during check out regarding the cleaning people. I was told to close the door and leave the keys on top of the kitchen table, no additional instructions were provided. When leaving, I was approached by a lady asking for access to the apartment in order to clean and prepare for the new party. However, she only spoke Italian and had no keys to enter the apartment. This was very odd as I was told to do something completely different and how to tell if she was saying the truth? She called another lady with her cell phone which I spoke. Th lady on the phone insisted on allowing the lady to enter the apartment and claimed on being the owner of some agency. I said no because I would be responsible for any damages or thefts after my check out. The agency lady got upset and ended the phone call. I then told the cleaning lady that I could not allow her inside and closed the door behind me, then left the premises. Sid’s phone number was cancelled as my calls kept receiving the same message and my messages through Airbnb.com remain unanswered.
Also, please be aware that they asked for all our passports, took photographs with a cell phone, and the photos were then shared with someone through WhatsApp. This was new to me and very odd. Apparently it’s an Italian law.