Matteo and Giorgia were wonderful in communicating and helping us with all the issues in the house. We were here for three months and there were two of us. We elected to do this because it was better than the housing at our study abroad school.There were a few things to note about the house that were not anyone's fault just things that are different in Florence. For one perhaps the hardest thing for us was there not being air conditioning and the heat not being very strong. The other was the bed in the second bedroom was very uncomfortable. The mattress could be much nicer and for a few night stays it's probably not too bad but for 3 months it wasn't great. Otherwise everything was amazing and the location was perfect