On the other hand, the Mia CASA in Florence was absolutely charming - the owner (Stefano) met us, carried our luggage for us, oriented us to the apartment and how to use/find everything. He sent me a long email with all the best sites and locations for groceries and meals and ice-cream, made us coffee, had the fridge filled with milk, juice, yogurt, coffee, water, jam, buns, he came with a huge bag of grapes and then came back with a bottle of good Chianti. There were cookies, tv, radio, washer etc. All new, all working. We would highly recommend it to your other clients, except for the fact that it was 82 stairs up :) No problem for us, but certainly not suitable for everyone.