Florence Holiday House was ideal for our week's stay, our 1st visit to Florence. Communication from our 1st enquiry onwards was excellent and quick, with good information provided about how to get to the property. Luisa gave us a very warm welcome and provided comprehensive information about the city. We appreciated her excellent English! She was very willing to provide answers to any during our stay. The accommodation was clean and comfortable, and true to the description. Our hosts remembered that we had enquired about the balcony, and had obtained seating and a little table to fit the space, which was very thoughtful of them! The breakfast items provided were more than sufficient for us and the kitchen was well-equipped - we used it for evening meals. there are supermarkets nearby and the excellent Central Market is not far away. We liked the local area, which was an easy walk from the Centre, but away from the tourist trail, with a good range of local bars, shops, restaurants and cafes. Luisa and Gianluigi were such kind, friendly hosts (as when they they rushed over to see if we were ok when our cooking set off the smoke detector!) and we highly recommend their apartment for a comfortable stay in Florence.