Francesca is such a helpful, friendly host and elegant lady. She answered very quickly and helped me with an appointment at the doctor, I could also do some laundry. She gave me lots of very good restaurant recommendations, there are maps and other tipps for Florence in the apartment. Very nice was the welcoming with a bottle of wine, Piccolo of Prossecco, biscotti and croissants. You will also find coffee for Nespresso. The apartment is absolutely safe in a very good area, city center just a 5-10 min. walk. Parking with a BMW X3 is possible, the slot is not super big, but it works. It directly beside the apartment. It is in ZTL zone, but you find parking places until it is open nearby. Apartment itself is very charmant, cosy and clean. I would definitely recommend a stay there!