Although our train was delayed and I had problems with my phone Elly was friendly and welcoming once we'd arrived. Her suggestions for restaurants, shopping and gelato, as well as sights to see were all great. She was thorough and efficient as she walked us through the flat, giving us information needed for our stay.
The flat is as pictured. It is definitely an experience and has an ambience of its own given its history. The location is great as it is away from the touristy crowds and noise, yet, it is close enough to everything one would want to see and do in Florence. We walked everywhere and always enjoyed returning to the flat at the end of each day. My suggestion would be for a larger coffee maker for groups over four as we could only make three cups at a time. After the first day we decided to pick coffee up instead. There are a number of coffee places very close by.
Thank you for your patience with our arrival Elly. We truly appreciated it after such a long tiring day of train delays and travel.