Cosimo was very kind and responsive. He also let us check in a little early and store our things a little after check out to make our travels more pleasant. The place is large and has a very nice view. It was clean and had great amenities and a lot of kitchen tools if you’re planning to stay a while. Our favorite part was the little terrace overlooking the Duomo. It’s the perfect place to sit and have some wine after a long day of touring! Our only small problem was that the AC very weak but when we closed the doors to the kitchen and other rooms, it was better so we could sleep. It was especially hot in Florence the week we traveled (90 degrees!) so this probably won’t be an issue often. Overall, we loved the place and would highly recommend it!