Filippo was amazing, helped order us a car from the airport and met us late on a Sunday night after a delayed flight. He was extremely helpful for the entire stay. The apartment exceeds the pictures, the view of the Ponte Vecchio and the Arno is spectacular. We had a long-term stay and loved waking up to the rowers on the Arno. The apartment is well- equipped with everything you need to feel at home. Would give it 10 stars if able to, highly recommend!