My husband, in-laws, and I were very happy with the place. The location was perfect; just a stone's throw from everything (train station, Duomo, Uffizi, etc). From the day we booked, Maddalena was helpful. My in-laws had a lot of specific needs/questions, and she answered each one patiently. She met us at the train station. She also picked up some pastries from her favorite bakery for us. Yummy! And not only did she recommend places to eat and shop, she also warned us of places to avoid. Internet connection was solid; washing facilities good. Definitely recommend.