We had a fabulous stay. Check-in was smooth. Joana was waiting by the door when we arrived and was wonderful in shepherding us through the check-in and giving us lots of tips. We really appreciated the detailed instruction booklet left for guests. The location is amazing!! Within walking distance of the train station and steps away from Santa Croce, but on a side street that doesn't feel too busy. Supermarket and eateries are conveniently located just up the street.. and a gelato shop right opposite. The apartment was clean, comfortable and very secure. And those Duomo views are surreal! Not only do you have amazing rooftop views over Florence from the apartment's upper room, but we also had access to a separate terrace that had direct unobstructed views of the Duomo. We brought some wine and antipasti out on the terrace to sit and admire the view and met other (equally happy) guests staying in the building. All in all, a great stay!