Oliver met us at the apartment very promptly and was so nice to help us with our bags up the many flights of stairs. The apartment was bright and very clean when we arrived. Oliver showed us around the apartment and made sure we had all of our questions answered before he left. The air conditioning worked perfect in our bedroom and we slept peacefully each night. There is no street noise at all and we couldn't even tell we were just steps away from the busy Duomo piazza. There were plenty of things to sweep close to the apartment...The Duomo, Ufizzi Gallery,the shopping districts, and plenty of food places. There were also small grocery stores nearby where we picked up sandwiches and drinks. This location is extremely convenient! The stairs were a little hard for my mother but once we got in to the apartment, it was so quiet and peaceful, she didn't care. I would highly recommend this little paradise! Elena even arranged for a taxi for us on the day we left for the airport. Oliver and Elena were gracious hosts!!