We arrived to Florence around 21:00 after 18 hours of travel, but we were in communication with Gemma the entire time. She was very responsive and helpful in getting us to her place. Once settled in we could finally relax and enjoy Florence. The accommodations were just as everyone explained in the other reviews. The bed was comfortable and it was nice to have the smart TV to watch Netflix, although I'm not sure who's account we used. Overall the place was great for someone who's never used Airbnb before. I would book this place again. Also, I'll note that the location is great, we walked everywhere. When it was time to leave, Gemma even called a cab for us to take us to the train station.