Luca was a great host, he responded to queries promptly and provided all required information. Luca's colleague, Niccolo, was waiting for us when we arrived and provided us with all the information we needed, even though we were in a rush to view venues for my sister's wedding. Top marks for the excellent wi-fi service, by the way. The apartment was cosy and quirky and was in a great location - just 2 minutes walk from the Santa Maria Novella station, and on a quiet and well lit street. It is exactly as described, the bathroom is on the smaller side, but I have no issues with that.