The apartment looked how it did in the pictures and the location was fine. However the check in process was difficult due to the lack of instruction and not giving us a key box number. The issue for our stay was that the temperature of the house was set to 15 degrees and there was no heating or hot water, the cleaner later explained that they had taken the battery out of the heating and taken away the air con controller as they felt guests were leaving the heating on too high.. I find this attitude very rude. We spent the first night very cold and unable to have a shower after a long day travelling. Mary did give us a refund as we cancelled the following nights with her. We found an apartment which was better located and with heating and with a more responsive host.