Our host Michele arrived within minutes of our arrival to the address. He was very clear about idiosyncricies with the keys and made sure we could both open all the doors before leaving us. He showed us all the ammenities of the studio and gave instructions on how to operate anything that might be questionable. We had a late train departure and was fine with us leaving our bags in the apartment before we had to leave. He also pointed out restaurants we might want to try and local land marks we might want to hit as well as having information in the room on Florence activities.