1] Central heating: Deliberately kept at low setting from main control. House was cold. We changed it from the mains the following day.
2] Fridge not working. This was a problem from the wall socket and once we pointed that out, an electrician repaired it after two days.
3] Shower head was cracked and water showered all over the bathroom. This was changed after two days.
3] The water heater was deliberately set at a low setting. The boiler is designed for two people (as explained to us by Anna) and the house was advertised for six. Once we complained it took two days for a plumber to be called to change the setting centrally. We had cold showers for two days. These were the coldest days in Florence.
All these problems meant we had to stay at home till lunchtime to get these sorted therefore missing out on sightseeing.
When we complained the first response was that we will pay back all your fees and you can look for another accommodation. When we persisted that d/t Easter all places are full, only then repairs were carried out.
Anna spoke with the owners on our behalf. She offered compensation and refund of some of the fees, but never got back to us. Anna said she never got back a reply from the owners.
As explained above, we felt cheated.
All boxes were ticked for amenities as advertised, but of no real use.
Overall a centrally located but overpriced property.