Ferruccio was very helpful. Checking in was somewhat confusing due to Vikey, but Ferruccio came to the apartment and was able to sort it out quickly. The apartment was very clean and beautiful and had all the amenities you could need. The location was excellent - a 2 minute walk to Ponte Vecchio! Good restaurants and cafés even closer. A Ridemovi bike share parking location right around the corner. When checking out, we had some trouble (our own fault) with the Vikey lock, but Ferruccio was there in 5 minutes to address. All in all, it was an excellent experience and I look forward to staying there again when we visit Florence again. Note about Vikey: I was very hesitant about how legit it was and the information required. I have concluded it is legit and I would provide the online info that is required.