This is a lovely apartment in a great location. It is really well equipped even with supplies of coffee, tea and something for breakfast! There is clear information about local services and where to take rubbish and telephone numbers to contact the owners in case of problems.
The apartment is actually walking distance from the Santa Maria Novella train station but with a suitcase it's much easier to hop on to the C2 as per the directions we were given. Although they were in Italian we were able to work it out easily enough. Francesca's mother Luisa arranged to meet us at the apartment and everything went really smoothly. We arrived in Florence about 2.45 pm and by 4 pm we had the keys to the apartment and were exploring this beautiful, amazing city. The only downside we found was that it was sometimes noisy during the night but it is a very central location and we would still recommend it. This was our first experience of using Airbnb and we have been very impressed.