Maria Angela was very sweet and welcoming. She didn’t speak much English but we had no trouble going over everything and explaining how to use the public transit(tram) line to get downtown. Communication preceding arrival was very good. She met us at the parking spot which is a block away from the apartment. Helped us carry our bags to the place. The apartment has plenty of rooms though the bathroom/shower is a bit cramped. We did not spend much time in though. Took the tram downtown to explore Florence most of the time. Our stay in Florence was rather last minute and we found this place to be the best value for an apartment that included a parking spot and had easy access to downtown Florence. Thank you Mariangela!