We called when we arrived at the door and Tomasso was quick to come greet us and helped us with our luggage up the stairs. Upon checking in, he was very detailed when showing us around the apartment, explaining where things were and how to work them. The apartment was exactly as described and photographed. Very clean, neat and cosy. The black out blinds in the room on top was great! We liked the location too, a lot better than San Lorenzo where we had stayed previously, in terms of surroundings and accessibility. We loved the fact that Tomasso had a list of recommended restaurants and bakery coupled with phone numbers so it was easy for us to call and make reservations given it was peak travel period in summer. We would definitely recommend this flat if you're visiting Florence!