Pamela was an extremely friendly and helpful host and made us feel right at home, from the moment that I made the reservation when she contacted me with directions to the apartment, up until we checked out. She provided excellent tips on visiting Florence, and was helpful in answering some queries we had regarding the city. The apartment was clean, neat and had pretty furniture layout. The terrace is exactly as advertised, with an excellent view of the Duomo and the Bell Tower; a great selling point of the apartment. The generous offering of cereal and croissants for breakfast was also much appreciated, which we enjoyed in the modern kitchen. The place was also great location-wise, as it was short walking distance to the Duomo and near to shops and good restaurants.