We had a wonderful experience with Betty! She welcomed us to the apartment at check in and gave us detailed instructions for using the apartment as well as a booklet with recommendations for the area. She let us know that we could message her on Airbnb if we had any questions or needed anything. The apartment is in the perfect location for exploring Florence- you can see the Duomo out the window and it's a short walk to other sites. The apartment is also very comfortable and has everything you need for during your stay. I highly recommend this listing!