Alessandra’s communication with us was always prompt and so helpful. She met us at the apartment when we arrived and gave us a friendly welcome and orientation. The location of the apartment is in one our favorite neighborhoods, central enough but not in the middle of the hectic touristy area. Lots of great restaurants close by. We loved the apartment, it has so much character, and it felt like home, we especially loved the art, the wood floors and the wooden beams. We love to cook and the kitchen is well appointed with everything we needed. This is a charming and comfortable home away from home in Florence.