Our group of 5 stayed in Florence May 16th and 17th. The apartment is in a GREAT location. We arrived by train from Rome and took a cab to the apartment. It is in walking distance though as we walked to the train station on our way out of Florence. Rita didn't actually meet us with the keys, but her contact was right on time! There wasn't any hassle with getting keys.

The apartment had a hair dryer and washer along with everything utensil wise that you'd need to make meals at the apartment. There was also cable. Unfortunately, no wifi...but we knew that when we booked. The beds weren't the most comfortable, but that seemed to be the norm everywhere we stayed in Italy. With the great location and Rita's quick response everytime I emailed her, I would stay again. Rita was really great to work with.