Had sent a message to him (via Airbnb Inbox) to ask about check in procedure. Reason being I am arriving in Florence early and would like to deposit my luggage earlier. No reply from host and I reached Florence at 1.50pm. Spent close to an hour waiting outside his apartment and rang doorbell and sent many messages to his inbox to inform him but he didn’t respond. We had to do an overseas call and finally he picked up and said that check in is from 3pm onwards. Of course we do know that, we only wanted to deposit our luggage. Finally he came at 2.45pm and let us in. When we told him that we had sent him a message to enquire about check in procedure and he had no response, his reply was oh we don’t use Airbnb inbox here, we use whatsapp. But doesn’t Airbnb encourages us to use their inbox for communication purposes? I had no problem with other Airbnb hosts. They were all very responsive. And furthermore, he told us that if there is no response, we should just take it that check in is at 3pm onwards. Can you imagine how angry we were? Although hotel room was well furnished and clean, I certainly do not recommend this to others due to host’s lousy attitude!