I want to start out my saying I’m not one to EVER leave a bad review. But after our experience in Florence at Giulio’s I just have to be honest. For me, when we stay at air b&b locations we really rely on the reviews. Over all it had okay reviews and the terrace is what sold me. The pictures looked great and even though it was the most expensive out of all the ones we booked (we were backpacking through Europe for two weeks for our anniversary) we wanted to splurge. Disappointed is an understatement!!!!!! I will say there was a massive beat wave through Europe which couldn’t be helped so that added to the misery, but regardless that AC never got under 80 F. No fans .... we slept naked above the covers. The bed was uncomfortable, the pictures show a larger TV mounted high on the wall.. nope ... it’s little, low and never worked the entire time. Even when we asked it never got fixed. The bathroom was very dirty, the shower had NO hot water. I messaged on the air b&b app for two days before I finally had a man come whom was very hostile towards us. Honestly, I felt he was going to through us out and it frightened me the way he spoke to me. My husband finally said “let’s just suffer through it and get the hell out of here”. Being we had a 4 day stay and it was pre paid we were out of options. Yes, they did fix the hot water and he credited me $174 US dollars back- so he was honest about that. The terrace ..... unless you go when it’s cooler out it’s useless . Sooooo Hot- all those nice plants are dead. And the view was okay at best. The pictures make the place look a lot bigger than it is also. Oh and the shower - the drain is so clogged that you better be no more than 4 minutes or it will over flow .... honestly we stayed 4 other places on our trip and they all were great. Wonderful hosts, everything was as told ... but this was nothing short of a nightmare for us. The refrigerator takes hours to get cold as well. Again, I know it sounds like I’m nit picking, but I am being 100% transparent about what it was like. And when we told the man who came about the hot water (he said he assists Guilo . Still unclear) I was honestly too scared to say anymore aside from the hot water, tv, and “this isn’t what the pictures looked like” because he was getting angry and saying “well you can go stay somewhere else” his exact words - so I bit my tongue and made it through and got the hell out of there! For the money this place isn’t worth it- pictures are incorrect - bathroom is so dirty - and from what the woman at check on said the hot water has been an on going issue . The only good thing I will say was the location and he gave his word and refunded me the $174 .... should have been more in my opinion BUT I’ll take it ......