The apartment was great and the location was excellent. I had issues communicating with Carlotta at the time of check in. Carlotta made it clear that we had to be punctual with the time that we agreed to check in (3 p.m.) but once it was 3 p.m. we had issues communicating with her and it took a while to get into the apartment. The woman that was cleaning met us and gave us they key but stayed for one hour cleaning the apartment. I believe this is very unprofessional, especially since we agreed to check in at a certain time.