Having stayed in Florence before, I was eager to stay in this area again as I find it has a more 'local' feeling whilst still being easily accessible to all the sights. I especially love the food options, with some great gelato and pizza spots literally down the road. The property was spacious and thankfully both the bedroom and TV room were air conditioned, as the apartment is very warm in Summer. There are great views overlooking Florence as it was on the 6th floor (elevator is a big plus). The photos are accurate, and there is heaps of space to spread out baggage. I also really appreciated the hanging space and provided coat hangers. Could not find the coffee machine that is listed in the amenities. Place is extremely quiet, probably attributed to being so high up. Kitchen utensils were greatly appreciated, as we enjoyed grabbing a pizza from the extremely closeby Gusta Pizza and eating this in the apartment. The host was not available to meet us at the property, so her friend was there instead. Meeting at the apartment went smoothly despite our train being late. The disappointing aspect was that this lady was eager to leave and didn't have any details about the property or surrounding area. Luckily we have stayed in this area before and were knowledgeable about certain eating spots, but I can see how new tourists would be a bit disappointed. She did not know the wifi code either, and seeing as though we had no wifi/Italian simcard to reach the owner this was quite an annoyance. Before we could even think to ask her to call the owner, she was out the door! All of this could be very easily fixed with a simple sheet of paper that provides the wifi code as well as suggestions for restaurants/shops in the area. This is almost a standard now, found in every other airbnb we have stayed in. Although the owner has left a thick tourist book bought from the store, I believe a simple sheet of paper from her personally would be much more accessible and appreciated. Sending the wifi code while we are in transit is not practical, which I'm sure is the case for most tourists. It would have saved us a lot of trouble on the first day, as we had to venture out and find free wifi to be able to contact the host. A final slight inconvenience was the bathroom window and toilet lid. The toilet lid was not attached when we arrived, and the bathroom window would not close. Once we mentioned this the owner to her credit had the toilet fixed and the window closed the following day. The strange thing we realized after is that the window was not broken at all, but has a hidden latch that stops you from closing it. This honestly should have a label or have guests shown how this works upon arrival. We slept through the first two nights...