I thought Martina did not know what's meaning of punctuality. Besides, very poor management of house booking. At the day when i checked in, the house was occupied by other. However, Martina still not knew the house being booked by the other man. When I went out for lunch, she told me that she wanted to talk to me urgently but she still forgot what's punctuality. Later, she arranged a big house to me but no lift, i need to carry my luggage to 4/F in a narrow and steep staircases. The house seems not frequently used even the house had a good view. It was not convenient to go to the train station. Orginally, i just need to go the train station by foot but now need a taxi. Very bad experience in Florence. I suggest she need to well manage her air bnb houses in the future. Not just dump someone to a house that mean the problem was sloved.