Our stay with Istay at the Portinari apartment was not as good of an experience as others have noted.
Unfortunately, 3 of our 4 nights we did not have hot water due to mechanical issues with the boiler. The issue was immediately raised with the host. Unfortunately, our concerns were not alleviated until the 3rd night when a technician was finally sent to repair the plumbing at the boiler. Initial response from the host was to use 1 tap at a time, send a non-technical person to check on the issue, or to indicate the lack of pressure was due to being on the fourth floor of the apartment and hope that the situation resolves itself. The host did provide a partial refund due to the inconvenience, however, at the time of negotiating the refund, they neglected to advise of certain exclusions to the proposed settlement, until after providing what they felt was the agreed amount. Similar to a previous review for this property from June of 2022, prior to staying, verify that utilities are functioning correctly.
The photos and descriptions within the advertisement could use some updating as the furniture was not in as good of appearance as in the ad and the balcony did not have the little table. As others have described and is noted in the ad, there is no elevator, and the stairs are a significant climb.
Otherwise, the apartment was very clean, location is excellent, the host also provided a lot of information of things to do in Florence prior to arrival.