Primetta was there to welcome us when we arrived and she explained to us very thoroughly how to get to her place. She is a very sweet lady and so helpful to show us directions :) Her place is directly in front of the bus station that goes straight to the centre of florence in 20 mins. The house was very nice, clean and comfortable and it was in a safe area. Communication was quite hard when face to face as i dont speak italian and she speaks little english, but we managed! :)