Cristiana and Marco epitomized the BEST in hospitality, from the beginning of our e-correspondence to the moment I left their apartment. They were helpful in any way I needed. Cristiana is VERY fluent in English and an experienced traveler who loves her hometown of Firenze and is accutely sensitive to other travelers' needs and interests. I was made to feel welcomed and supported from our first interactions. Breakfast was lovely, with lots of food choices, but best of all, Cristiana took time to visit with me and another guest, discussing any topic that came up -- for as long as we wanted to visit. Absolutely delightful! She also highlighted on my map for me not only the main points of interest around Firenze but also special restaurants and even a gelato and pizza place that are two of her favorites. The room/apt. was clean and comfortable, very, very close to the Santa Maria Novella train station. Restaurants and little grocery stores are very close by. I would absolutely stay here again -- and I hope to see Cristiana and Marco some day in the U.S.!