Chiara's apartment in Florence was absolutely wonderful! It was big, clean, and was exactly as described in the listing. The location was ideal - very close to all of the major sights, but tucked away far enough from all of the busy tourists, which we appreciated after a long day. We never met Chiara, but she was very helpful providing us with directions and information before our arrival. Her assistant who met us was very friendly and showed us around. Overall, we had a lovely experience and look forward to visiting Florence again in the future.