I did not get much opportunity to interact with Maddalena. However, her cleaning person was very kind.
The place has a great location and looks good at first. However, in few hours we discovered there were many issues : No hot water for our entire trip, I was terrible to shower with cold water. No water on one of the nights. The upstairs bathroom's ceiling is so low that I had to bend ( I am 5'4") and my husband who is 6 foot hit his head repeatedly on one of the beam in the bathroom. My husband wanted to move to a hotel for taking a shower. When I informed Maddalena , she just said, it never happened before.