Michele and his family were incredible hosts in Florence. Florence is tricky with a car and he helped us navigate difficult parking situations. I think the best measure of a host on airbnb is not whether there are no hiccups at all but how they respond when there are problems at the house. When there were difficulties with the heating at Michele's place he responded quickly and courteously. I would definitely stay at his place again in Florence. Its well kitted out - superbly central and Michele provides a generous welcome basket on arrival.