Alessandro was awesome! He was extremely helpful as far as showing us around the apartment as well as how to use all of the appliances. On top of that, he gave us some very good recommendations where to eat and locations to go out to at night. Also, I could not have asked for a better location. You literally walk out the front door of the apartment complex and are right next to the Duomo. Overall it was a very pleasant stay and would recommend this flat to anyone traveling to Florence!