Outstanding! My stay at Karen and Raffaele's apartment was really something special. From booking through to checkout they had everything covered and were extremely helpful and prompt with replies. Karen even made inquiries for me of where I could find a testing site required for my trip home and Raffaele added the pharmacy as a stop on the tour he provided of the neighborhood. Their restaurant suggestions were all steller choices, the best meals I had during my 3 weeks in Italy. It is obvious that they love their home and city and enjoy sharing them with us!