This was our first time using Airbnb. We must admit that it was the best experience we had during our vacation. Shelby & Nicco were very attentive to all of our needs (from their personal recommendations, hospitality, checking in, replying to your email messages)
Fyi, they speak English & Italian fluently which is a bonus, so communication was smooth. They made sure we had a great time here in their city.
The loft is in a 16th century palazzo so the building is vintage, with nice new upgraded amenities in a quiet street near all the attractions. You can hear some noise within the building (doors, footsteps), but you can't help it because it is old, but you get used to it. Everything was as described from the 2 bedrooms (master & twin beds), 2 bathrooms, A/C, wifi, living room & kitchen. There is a steel staircase with about dozen steps that lead up to the bedrooms. Double A/C was a bonus because it was warm during our stay. It was nice that we had a kitchen too at our disposal for making small quick meals, storing our water or food & making coffee/tea. Upon check-in, our friendly hosts met us at the loft, Nicco & his brother helped carry our luggages up the stairs to the apartment. Settled us in, by going through all the amenities in the loft. They even provided us with a little welcome bottle of wine to enjoy which was a sweet gesture.
We had a little emergency during our stay, where we needed medical attention because my best friend fell ill. Shelby & Nicco were quick to respond to assist us & they called a doctor to come to the loft. We were so grateful for their efforts & concern, that they even showed up at the loft that day to make sure my friend was doing ok.
All their recommendations they had suggested were on point especially our favorite restaurant we frequented called Osteria del Porcellino. A must to try, EVERYTHING is delicious & the owners (Shelby & Nicco's friends) are very attentive & friendly.
I highly recommend staying in their humble abode. (they also have 2 other apartments in the same property). Shelby & Nicco shouldn't be called "SUPER HOSTS", they should be called, "EXTRAORDINARY, BEND OVER BACKWARDS, GO THE DISTANCE, FABULOUS HOSTS!" Their hospitality is by far, superior to any of the other experiences we had during our vacation here in Italy. If you're looking for an amazing experience in this beautiful city that we love & adore, stay at Shelby & Nicco's beautiful loft. Worth every penny! We will definitely tell our family & friends to stay in this property if they happen to come to Florence. OVERALL A WONDERFUL EXPERIENCE! MILLE GRAZIE for making lifetime memories for us!!!