Roberta and Stefano's palazzo was the highlight of our five hotel/airbnb apartments during our two week trip through Europe. This apartment is ideally located close to everything in Florence yet away from the tourist areas. The apartment was sparkling clean and the pictures were 100% accurate. Roberta had very clean towels, ample pillows, and even provided coffee, milk and a small pastry upon arrival. She was extremely helpful in telling us how everything worked, and where to go. We were benefited by having my son studying and living about 200 yards away. There is even a great restaurant in the building you should try. I would recommend All'Antica Vinaoi for sandwiches, Gelateria Dei Neri for gelato and Ditta Artigianale for coffee all within about 100 yards of the apartment. You can't go wrong at this apartment. We even saw the Bardi chapel (this is the palazzo Bardi) in the Church of Santa Croce. That was really cool.