It was nice that our host, Irene remembered my birthday and wished me a happy birthday. It made me feel like she was personable. Our host could not meet with us upon arrival but Edoardo's sister greeted us and showed us around the apartment. We had our passport photocopied and paid the tourist fee. We had her contact info as well. She was very nice. The place is very clean and comfortable. It was at a nice and convenient location. There was two glass bottles of water in the refrigerator for us which was awesome. We could see the Duomo outside the bedroom window. At the end of our stay, Irene met with us. Overall, our stay was comfortable and we couldn't be more happy with our time in Florence. It was my first time here and it was memorable.