Milena was lovely and friendly. We had a friend visit us who had a change in plans and needed to stay with us also and Milena was accommodating and helpful. Although Milena's English was limited and our Italian was limited we managed to communicate and understand each other. The home was central enough for us to walk to the main tourist attractions and shopping and food, however it is a fair walk so recommend good walking shoes and lots of time to make the trek if you're planning to venture out. We were able to park our car inside the property which was amazing as public parking in Florence is limited and hard to get to, so having a car park at the house was very handy! The home itself was just as pictured and described, and Milena was sweet enough to leave some fruit, breakfast/tea/coffee essentials for us. Also, the shower is AMAZING! Thanks Milena