Veronica and her family were very nice. Finding the apartment wasn't hard, just follow her simple instructions and then you are there. We booked the family room for 4, where you have to passby the first room before you get to the other one. The place is convenient, just 5 minutes away from the station and only few minutes away from the tourist destinations. After checking in, she gives out a map and points out the famous tourist stops and gives out tips and information about each. The place is very neat, they have 2 bathrooms so there is less waiting, we had no complaints about anything. Hopefully you get to meet her son. He's like a cute little angel because of his face and curly blonde hair! Would definitely recommend this apartment if you visit Florence!