Francesca was unable to meet us but she sent someone to meet us at the suite on her behalf with a big welcoming smile. She only spoke Italian but she helped us set up Wi-Fi (easy) and walked us through some basic information about the suite. Francesca had a map ready for us as well as a list of restaurant recommendations. The location of this apartment was absolutely incredible. It was in the heart of the city and just a perfect location. Everything that was described met our expectations and beyond. The suite was spacious, comfortable and clean. There were towels and toiletries laid out for us and Francesca even had a bottle of wine, water and cookies waiting for us. Francesca emailed us to check in and to make sure we were enjoying ourselves. We could not have asked for any more and would definitely stay here again in the future.