Adele was very responsive and easy to communicate with before and during our trip. She met us at the apartment, showed us around and gave good recommendations on restaurants, etc. The apartment is right next to the bus stop and was easy to get to from the train station. The apt. was very clean, quiet and serene with a view of an inner courtyard. It had huge rooms and a large bathroom with tub/shower combo. A second smaller bathroom was also useful. The bed was very comfortable with plenty of pillows and a down comforter. The washer and dryer was not available, but we found a wash/dry location about 5-10 walk away. The neighborhood was great, many locals and not touristy, yet close walk to the sites and main Florence areas (~10mins). The listing and photos were accurate. Good for couples or large group of people. We would definitely stay here again!