This is a very clean and quiet apartment. Paulo met us when we arrived and provided a map and some suggestions on where to eat and shop. We went to one of his recommended restaurants twice and the food was great. The apartment is very close to the main train station (5 minutes walking) which was very convenient. It is in the upper level of building, but the windows are facing an interior courtyard and so it is very quiet. There is a good collection of tourist guides for Florence. The bed was very comfortable - the best that we have had all vacation. There is lots of room in the bedroom for open suitcases. We had dinner twice in the apartment and the kitchen is well equipped. There is a small grocery store (Conrad) nearby. Overall, it was nice, clean, quiet place. Highly recommended.