the apartment was very neat and nice. we were impressed to see that the cleaning lady was even ironing our bed sheets. the pictures introducing the apartment are exactly the same as the real one. as other most places in florence, the apartment is not equipped with an elevator. since we (both girls) were carrying very heavy luggages, we were worried how to get to the apartment. fortunately, alexandro helped us with the luggages, so there was no problem any more. i even had a personal issue the morning checking out, and i appreciate alexandro and amanda’s efforts to help with it. thanks for everything, our stay in florence would be unforgettable!