It was so easy to book this delightful flat, and Claudio immediately said Yes, and enquired about what time we'd arrive. He gave us directions from the airport. His friend Denis was there to greet us on the day and he showed us everything in the flat and gave us lots of helpful hints and tips. He was always available if we needed which is reassuring, and he was very responsive when we were liaising about leaving.

The flat is safe and quiet and has a little courtyard. It's in a really nice area populated by local people and not all tourists. It's close to the river and is easy to get everywhere in Florence by foot from the flat.

It is a really lovely flat with a terrifically comfortable bed. Everything was beautifully clean, very nicely and newly decorated and it has a great atmosphere. I'd like to live there.