Communication is Massimiliano's strongest point. It's not because he speaks fluent English but because he responds so quickly to inquiries and very upfront/honest about the flight of stairs to reach the studio. When you meet him on check in you'll get impressed more because he takes time to explain the area to you, give directions on the map and recommends places to visit and where to go for restaurants and cafes in the area. You can sense how he loves his city. The studio is as described. It cozy and the decorations were well thought of in every corner. I love it that the place is clean and essentials are provided. The bed is comfortable and the loft is well-lighted. Location is great. We'll stay here again when we go back to beautiful Florence. What a lovely city.