Andrea was a fantastic host. He carried our heavy luggage up to the apartment and even offered to meet us for a very early departure to carry it back down. He was prompt & friendly with anything we needed. The apartment is very clean, well decorated and located right in the heart of historic Florence (yet quiet at night). It was a gem, many thoughtful touches (snacks, a stocked fridge, breakfast items, washer/dryer, laundry detergent, plenty of hot water). Highly recommend and would love to stay again. Grazie Andrea!