What I can say positive about this Airbnb is the location is great and the artwork is really cute. You get what you pay for here. The bed is very uncomfortable and the shower curtain blows on you the whole time you try to shower. My husband and I had the worst time traveling to Florence. The day we arrived we came from the Dolomites in north Italy. Stuck in traffic, missed 2 trains, lost credit card, train delay. Because of all the delays we had we weren’t able to check in till after 8pm. I had communicated that with her the whole time. Everything that happened was out of our control. The host keep saying she doesn’t live in Florence and she had a dinner to go to. We moved as fast as I could that day but that rubbed me the wrong way. We even ran from the Florence train station to the Airbnb with our bags trying to get there because she kept messaging me asking where I was. We finally show up covered in sweat and she asked for 20 euro late check in fee and was questioning if we were gonna be able to check out at the right time. I didn’t feel welcomed here and I could never get comfortable. I would suggest the host install a lock box since she doesn’t live in Florence.