I feel that it is likely that our experience is not normal, as the host appears to have a check-in system in place, but our check in experience was really awful. We waited for over four hours because their phone number in the listing was not accurate. Further, we really could not sleep with all the road noise and the use of the metal trash cans near our windows. The space is lovely and location very ideally located, but overall we did not have a good experience. If you choose to stay here, consider asking the host for a cell number before you leave. (my Airbnb app did not work off of wifi and took time to connect to Florence's free wifi). Ear plugs helped with sleep, but if you are a light sleeper I wouldn't recommend this. The bed and pillows were very comfortable though!