Chiara's place was a great stay and I highly recommend it! We were an hour and a half late to check-in and she was very accommodating. Throughout our stay she was quick to respond with any questions we had. Her place was stocked with water, towels, toiletries to shower with and maps of recommendations. The location is unbeatable. It is a 5-10 minute walk to the Duomo, 5 minute walk to the Accademia and 15 minutes to the best steak restaurant in Florence. We had a small issue with the heating during our first night (it was the winter) but quickly figured it out with Chiara's help. Highly recommend!