Simonetta was the perfect host! She was very helpful and flexible and went above and beyond to accommodate us. From having problems with our flight being cancelled and having to check in the next day, to calling taxis for us, to making restaurant reservations, and even coming late on a Saturday night to help us fix the air conditioning unit, Simonetta was honestly better and more accommodating than a hotel concierge. The apartment is exactly as pictured and very central to all the main sights such as the Uffizi, Ponte Veccio, and the Duomo. It was exactly what we were looking for and although it was downtown it didn’t get too noisy at night. This was my first Airbnb experience and Simonetta made sure everything was perfect! 10/10 recommend