This is a wonderful place to stay. It is a 10 minute walk from the main train station - Maria Santa Novella and due to the construction about completed along the street car tracks, the walk is along very new and smooth sidewalks so if you are hauling luggage, it is easier. Nicoletta provided excellent communication and the check in process was so easy thanks to the very detailed yet simple instructions. She also provides a plethora of recommendations and has a map in the apartment with excellent tourism ideas along with some local insight. The apartment itself was amazingly clean. Spotless. The place is very comfortable and quiet as well. Definitely stay here if you want an excellent host in a wonderful apartment in Florence.