Our family of 5 stayed in Elly's apartment for 4 nights. Francesca met us as and let us in and Elly came over straight after work to explain everything and give us some great information about Florence. The apartment was excellent and provided a great base for our visit to Florence. Literally a five minute walk from the train station and a pleasant walk to many of the main tourist areas. The stairs are narrow so don't bring heavy suitcases! We didn't get to try the restaurant downstairs for lunch but it was always very popular at night. Lots of good bars and restaurants close by. Beds and pillows are comfortable.