Serena's home is absolutely as she describes. We spent a month there this summer and it was the highlight of our trip. The air conditioning was a lifesaver and we truly felt as if we were staying in our own home. Our children couldn't wait to get back to the apartment after spending 1-3 nights away on our side trips. It is in a great location and is clean and modern. She was so very kind and responsive. We actually had rented another home and when we arrived in Florence, we realized it was not as the owners described. Serena and her family scrambled to accomodate us in less than 24 hours. We can't wait to come back!