I don’t like leaving negative reviews however my one night here needs to be properly documented. I had originally booked this apartment for 5 days/4 nights and only stayed for 1 night. Looking at the listing, the price made it seem like a great deal. As has been previously mentioned in other reviews, this place provides the very minimal of basic provisions. We knew that this place had no elevator, was located in the city center and was pretty minimal. This was fine and do-able.
We communicated with the host and were met for check in at the apartment with little difficulty. Adelia met us at the door and we hiked up 5 flights of stairs with our luggage to the apartment. Once there, we were given the check in details and I realized that we were given only one bath and one hand towel. Adelia attempted to search for another towel and came up empty handed. We realized then that since I had mistakenly only checked in one guest instead of two, we had only been given one hand towel and one bath towel. I was assured (while she was being interrupted multiple times by her constantly ringing phone) that after I made the correction on airbnb we would receive the additional towels. I was a bit surprised that a guest would have to reuse the same towel for a 4 night stay and have no extra towel to dry their hair but I was in Florence for the first time and let it go. After the assurance that we would get an additional towel soon, we said goodbye to Adelia and began to get settled in the apartment. As it was insanely hot, I took a shower and saw that the minimalist theme continued with only 1 soap bar, 1 body wash and 1 toilet roll found in the bathroom. I was happy that there was a bathmat available. I received a message from Adelia later on that day that they would leave the extra towel set by the door.
After a very enjoyable evening, we returned to the airbnb and saw that the extra towels were not there. My husband ended up using my towel to shower off the sweat of the day and we tried to settle in for the night. This was a Saturday night and we were located right above a very lively restaurant. We were unable to sleep and rest that night due to a host of issues. The bed was far too firm and hurt our backs as we attempted to find a comfortable position. The sheets we laid on had holes in them, something I wouldn't expect from an airbnb. We could not fall asleep that night at all due to the incredibly loud noise coming from the restaurant outside. The noise was not muffled by closing the shutters, the window and the curtains and went on until 2 in the morning. I understand the noise from the street on a weekend is not something an airbnb can control but they just highlighted all the issues we had with the place: ratty dish towel. 1 soap, 1 set of towels, 1 body wash, 1 roll of toilet paper, broken wine bottle opener, AC would not reach bedroom, no fans, holes in sheets.
We reached out to the airbnb host team and attempted to see if they could help us. We also checked outside of our door and realized that as of 11:00 am we still had not received the additional towels we were promised. We were informed by the host team that unfortunately them’s the rules, if we like we could cancel our reservation and have a nice day. I replied that I would like to cancel my reservation and after a bit of back and forth I was directed to the correct button I had to click to cancel my reservation. We ended up booking a room at the Palazzo Castro and had an amazing time in Firenze that would not have been the case had we stayed at this airbnb.