I rarely complain about an Airbnb experience, but the communication around our stay was so frustrating that I would never stay with Alberto again and would've preferred to cancel the booking if it hadn't been too late.
The day before we arrived, we wanted to change our booking to 4 instead of 2 people and the responses we got from Alberto & team were borderline rude and overall unhelpful which caused a lot of stress for us in advance of our stay.
Even though the listing notes 4 people and we offered to pay more, it was not possible for them to prepare the room in advance - which I would've understood if they had at least communicated that. Instead, they just repeated that it wasn't possible without any explanation and when we arrived even stressed that they are monitoring the entrance, which didn't make us feel welcome at all!
Additionally, their online check-in system to get access to the house is rather complicated and when I asked about it in advance I didn't get a helpful reply either. When it didn't work when we arrived - surprise - they were available on the phone and found a solution but gave me the feeling that they were annoyed at me for it not working rather than apologizing for the hiccup.
On top of all of that the room doesn't provide a kitchen (just a fridge) and no "dedicated working station" as it says in the description. It's a converted room in an apartment with other listings and just offers the bare minimum for a stay in the city.
That being said the room was clean and pretty and the location was good.