Francesca and Luisa were wonderful hosts- we were nervous about driving into the city (the apartment is located in a Limited Traffic Zone) but they explained everything to us beforehand and made us feel comfortable. Luisa was so sweet and met us at the corner of the street to guide us to the garage, which was much appreciated. The apartment is perfectly located in the centre of everything- we never walked more than 10 or 15 minutes to get to any of the sights in Florence. The apartment was perfectly tidy and quite big with a full kitchen. I highly recommend!