We had a mixed experience when it comes to this place.
Cons: We arrived an hour early for check in hoping we could drop our bags with the door man, but he did not speak any English. This led to an awkward conversation as we tried to convey to him why we were there and what we needed. Thankfully he was very patient with us. I think if we had arrived on time, someone else would have met us. Eventually we got to the room to find that the door to the patio did not lock properly and there were floorboards sticking up from where it had sustained water damage. The bathroom also smelled like cigarettes.
Pros: The location is absolutely excellent for staying in Florence. It’s steps away from the Cattedrale. There’s a ton of shopping and great places to eat nearby. The host was also very responsive once we got ahold of her.