Claudia's apartment was very nice and was in a great location, within walking distance to all the major sights in Florence. Silvia was not available to meet us at the time of our arrival so her friend Branka met us and the apartment but she was very sweet and helpful and was very accommodating. A plus for us at this apartment was the washer which was great! The only complaint we had with the apartment was that after a long day of walking, the 4 flights of stairs was a bit tiresome but this was not a big deal at all. The bed in the loft was very comfortable and there was a fan up there to keep the air flow going as well as an air conditioner for the whole apartment. We definitely recommend staying here and if are ever in Florence again, would stay in Claudia's place.