Cosimo’s outstanding customer service began even before our arrival. His communication is open, friendly, and clear. Replies are prompt. When we arrived, he greeted us outside the apartment to lead us upstairs, orient us to the home, and ensure we had everything we needed - including dinner recommendations. The home is very stylish, comfortable, modern, spacious, and clean, with great rooftop views of the neighborhood! Location is convenient to the SMN train station and close to all the main Florentine sights. We had everything we needed, and Cosimo’s thoughtful touches included some extras that we didn’t expect but appreciated very much! Overall, a great experience, a great stay, and a great host! Would stay again next time we’re in Florence.