The checking could be better as I have informed the host in advance that we don't have/use WhatsApp. The missing kitchen towel/napkin should be solved the same day, not the next day. The host did not even reply when we ask for those missing items. The AC in both of the bedrooms upstairs did not work well so we have to sleep on the living-room floor downstairs. The bathroom sink has no cold water then it starts to leak so we have to use the kitchen sink for the rest of our stay. The washing machine is dirty and there's no detergent available. We have to buy the detergent to wash our clothes and leave the rest for the next guest to use, hopefully. The bathtub needs to be clean throughly as it seem like it has not cleaned for a long time. Also, there is no door for the shower stand so the water sprays over the toilet when you use the shower. Considering this rental come with cleaning service fee, I would expect the cleanliness is better. That's said, with a little more tender loving care, this place would easily be the best accommodation in Florence for its indisputable central location, with close access to museums, sightseeings, restaurants, bars, shoppings and train station as well as flexible checking in/out.