Mauro and Shannon have made our stay beyond perfect. Firstly, we were able to drop off our luggage before the original check-in time due to our early arrival. Secondly, because of Shannon we were still able to reserve Galleria tickets as she called the institutes in italian (again thank you for this).
Thirdly the house is located at the perfect place to reach every sightseeing location possible. And lastly, when I was suffering from extreme pain and pharmacies were closed, they insisted on helping us out in every way possible. Thank you again Shannon and Mauro for the lovely stay, if we visit Firenze again it will definitly be at your place :)