Carlo was easy to get in touch with and met me at the apartment when I arrived in Florence. He did a thorough job orienting me to the apartment, how everything worked, etc. He also provided recommendations for where to go, eat and how to get there- and he left me with a bottle of wine to welcome me (which was delicious!). Such a lovely interaction. The apartment itself is very cool- the mix of modern and traditional elements was so interesting and unique. There is a bar right across the street, and I was worried this would be loud and disruptive, but he showed me how to close the windows in a way that really blocked out the noise, and the a/c helped as well. I wish I had been able to stay more than 2 nights- I hope to return and will try and book this apartment again!