It’s Amazing location is so close to the train station, duomo and is so convenient. There is a much welcome lift for bags and people Much like many of the buildings in Florence it os very old and has old plumbing. There are signs to say not to flush toilet paper after use, but the host says small amounts after bathroom use are ok. We can’t give 5 stars for a few reasons First, there was a drainage issue in one of the bedroom walk-in showers. It overflowed into the bedroom twice..with a horrible smell. were very responsive and had this fixed within a day or so. Second, your only provided one towel per guest for the whole stay. We used two or three towels for the flood and had to find a laundry to wash our towels. I don’t think it’s unreasonable to do a cleaning 1/2 way through a 10 day stay. They offered to clean for 20 euro per room Also the sofas had some stains on them. Overall great place,for what we paid, responsive team. Need a little fine tuning for 5 stars.