Liliana is a very reliable person, available and welcoming. We spent a wonderfull time at Florence with my friend and we were delighted to find a lovely and clean studio, located in very great place, at the city center (San Spirito area), very close to the Ponte Vecchio. The feeback that could be usefull for some travelers is that you're not allowed to leave your lugage at the studio the last day (which can be convenient somtimes if you leave Florence at the end of the day). The check out is fixed at 10am, if you wish to leave later in the afternoon, you'll have to pay an (or a part of) extra day.