Federico was great from the beginning I booked the place. He was in touch online with recommendations and places to go in the area. He was also great and met us right on time at the apartment. He helped carry our bags up all of the stairs and stayed for a good ten minute to show us everything in the apartment and helped to plan our activities. He also helped to tell us the best way to get out of town on the last day when we were picking up our rental car. He was great and very helpful.