Chiara and Nicola were great hosts. Our flight to Florence was delayed, and they were very responsive and accommodating in regards to coordinating our arrival. They also were very nice in checking in on us during our stay there. The apartment itself is clean and comfortable. Everything that we needed was available. It's located on a not-crowded street in a central location. The street can get noisy at night, but other than that, it's an amazing location--just steps away from great restaurants and bars. Overall, a great experience, and I would recommend a stay with them.