Daniele was very flexible about our arrival time, and very good at communicating. He allowed us to drop off luggage early and gave us lots of information about where to go nearby. He explained thoroughly about how things work, like the heat and key, in the apartment. He was friendly and polite. Everything was in good working order and was very clean. We did not use the lovely looking courtyard very much because it was chilly to go out there in the early morning and evening when we were there. The apartment is nice and large. Sometimes there was noise from neighbors in the front bedroom, although it was not a problem really, and the back bedroom was very quiet.