We spent a wonderful 3 nights at Pamela's beautiful apartment. Communication throughout was quick and easy and in person Pamela was just as helpful and welcoming and provided lots of info and tips in the welcome folder. The apartment is in an amazing location, allowing us to walk everywhere and cover a lot of the city within a short space of time. The apartment itself is spacious, clean, and has everything you need. We're on a 2 week trip around Italy so being able to use the washing machine and drying rack midway through our trip was super helpful. The refurbished bathroom is beautiful and I definitely appreciated the provision of shampoo, conditioner, and shower gel. We wouldn't hesitate in recommending the apartment for a great stay in Florence