Erika was friendly and responsive from our first inquiry months before we arrived. When we arrived at the apartment, she welcomed us with cake, juice, flowers and her friendly smile and help carrying our luggage. The apartment was clean and comfortable. The bedroom in the back and protected from the lively nightlife, so common in Florence. Good internet. Erika had some guidebooks, maps and personal recommendations for sights to see and places to eat prepared for us. She oriented us to the neighborhood and city using a map which was very helpful to us. The apartment is very well located. Also, we missed our train connection and arrived later than planned. We appreciated Erika's kind and cheerful accommodation.