My family and I had a fabulous time in Florence. Pamela was hospitable and responsive from the very start of our communications. She reached out several times before our trip to Europe to make sure I had directions covered and didn't have any pending questions. She was there when we arrived in order to go over the house instructions and answer any questions that we had. Any time I emailed her she responded very quickly. She even saved us when I needed my passports after leaving them behind on a day trip by emailing me the copies she had taken. We also really appreciated the added information around places to see and areas to experience. We couldn't have had a better location or a better hostess. I would recommend this place to anyone who wants to visit Florence and experience life in the city. Thank you kindly for everything!