The apartment is centrally located just a few steps from the Duomo which makes it very easy to navigate all sections of the city. The hosts provided a welcome basket, water and milk in the refrigerator, a cellular phone for local use (which we did not use for fear of losing it!) , and were very responsive to all questions preceding our visit. Unfortunately, the washer and dryer were not functioning when we arrived which put a damper on things, but the host attempted to offer alternatives in order to rectify the problem. i.e. offering another apartment to do our laundry. Ultimately, we settled on an equitable refund for the inconvenience. He was very apologetic. (We had just hiked the Dolomites for a week and were looking forward to clean clothes!). Our top priority beside the washer was the air conditioning and it worked like a charm! Florence can be unbearable in the summer, so it was a welcome pleasure at the end of the day. Overall, they were excellent hosts and allowed us to really enjoy our stay in Florence.