Roberta made us feel welcome even before we arrived by giving us tips on Florence, things to do and places to visit. She was extremely helpful with information in our planning stage and went as far as to provide me a link to the rental car agency right on her street. The apartment is as described and the location is close to everything. When we arrived at the apartment she explained how everything worked. She even had purchased some breakfast items for us so that we did not have to run out and get things immediately, which was extremely thoughtful and helpful. During our stay she was always available for any questions or problems. The beds were very comfortable. I definitely recommend staying in this apartment.