Our host was easy to communicate with. She was timely in greeting us! The apartment was fabulous! Large, clean and well furnished. It was located perfectly to see the sites of Firenze! I would definitely stay here again! The only issue I had was that we had to pay extra for electrical and gas usage. That fact was actually written in the description but it was buried deep within and on the next page so I missed it. The costs were not significant but I think it should be out front and easily seen!