The home was beautiful and cleaned professionally. However, there were (maybe dirty/used) towels and linens stuffed into two closets.
Several outlets did not work - the plug would not go into the wall. There were two outlets that did work for us.
The shower water runs all over the floor, so we could not shower. Even with the door closed, there is no rubber gasket on the bottom of the glass, so the water ran out all over the bathroom. One of us started to try to get washed and ended up not being able to, so that we didn’t damage the home. During this heat wave in Florence, it is pretty important to be able to shower.
We were only staying one night, to fly home the next day, so we just dealt with it.
Matteo was very easy to communicate with.
The home is on the second floor, fyi.