We messaged to let conte/ascanio when we would arrive and he replied to say that was great. On arrival we waited nearly 30minutes for Ascanios arrival, as did 2 other couples whom he was also checking into the same building. There was a marathon on that day so it can be forgiven however when we were shown to our room, there had been a problem that our room had not yet been cleaned. Ascanio was very very apologetic, he told us to leave our bags in the room and it would be ready in around an hour. He also told us he would have a bottle of wine waiting for us as compensation which he did and offered us to check out at a later time. He really did make a big effort to make it up to us which we do appreciate however this and a couple of other small problems stopped us from leaving 5 stars. Due to the room being turned over quickly, the toilet roll had not been changed and there was only a small amount left, we were only there for 1 night so it was enough for us thankfully. The WiFi did not work. We were given the login but sadly it was far too slow and therefore unable to load anything and then seemed to cut out altogether. We think the reason this may be is the internet is shared by a lot of people. It seems one large apartment has been split into multiple smaller apartments used for Airbnb. The other 2 couples we had met while waiting for ascanio were also checking in to the same apartment, just different sub-rooms. This worked fine for us apart from the internet but may not be what others would expect. Our favourite part of the apartment is the shower! We booked it partly thanks to the photo of the shower and it did not disappoint - it even plays music!