My husband and I have been Airbnb users since 2013...This apartment was in a great location in Florence, very close to all the sights, the Academia is literally 2 steps outside the door. The apartment was clean throughout, the beds were very comfortable for my husband & I and my parents. There were some moldy spots in the shower that could have used more scrubbing power.
Cristina was a nice enough host; however not interested at all in spending time doing apartment orientation which was needed in a place like this (we are very experienced travelers having been all over the USA & Europe prior to this trip). For example: the stovetop & the washer were semi challenging to work due to us being English speaking and all the instructions were in other languages....once we figured it out, they were easy to work, but we had to call Cristina to come help us, when she arrived 10 minutes later, she was unsure as well how to work them, luckily my mom ended up figuring it out herself..Cristina then left in a hurry without asking if we needed help with anything else.
Cristina was in a rush & seemed highly anxious when we first arrived because she said she had to get to another property...my Mom and I had to change quickly after the train ride before heading out to explore Florence and she actually told us to "hurry up". The only thing she spent time telling us about was the wi-fi.
The second bathroom had a sink and a toilet...the sink was incredibly small and pretty much pointless...it was a challenge to wash your hands in without the water going all over the floor let alone brush your teeth or wash your face, there was no where in the second bathroom to hang a towel either, so we avoided using the second sink in the bathroom all together.
Overall, this was a nice, clean apartment to stay in to enjoy your time in Florence, but if your looking for a place with a host that doesn't make you feel like it's an inconvenience to ask questions and a more functional second bathroom, I would stay somewhere else.
Also, bring your own hairdryer, the one that's provided didn't work