Everything about the communication and check in process was great and went very smoothly. I had not looked at the photos of the apartment since booking and so was pleasantly surprised when I walked in-it is so beautiful and so cool. Everything about the apartment was great, although the location is not the most central (25 minutes from Duomo) I think it is still great value for money, and 25 minutes really isn't that much when you only go in and out of town once or twice a day. Would definitely recommend this place.