Rubina, a friend of Daniela's helped us with check in and check out, and also with directions around the place. She was prompt and very helpful. Daniela was also very responsive whenever we needed her. The flat itself is very aesthetically designed, and you can tell that Daniela likes to find interesting pieces for her flat. Everything was quaint and pretty, we loved it! The only thing I needed that would have been nice was a thicker blanket, as I tend to get cold, but that is hardly a complaint. There were no issues with hot water or anything else. We enjoyed our stay at Daniela's flat.