We didn't get to know Ilaria, but before our arrival she answered all our questions. In our arrival Sara was waiting for us, she was very nice, showed us all the apartment and gave us a few tips about Florence.
The apartment is the same as the pictures, everything cozy. The beds are comfortable, the kitchen is very small but has the basic utensils. We were a party of 6 and fit perfect. Notice the building has no elevator and is on the 3rd floor and the stair hall is not so nice.

But overall eveything in our stay was great. We would definitely recommend it.