Excellent apartment - perfect size, clean, great amenities, hot water, cool A/C, and thoughtful touches. Tiziana is a welcoming and helpful host. She made sure we had what we needed during our stay and held on to our bags for a few hours after checkout so we could still enjoy the city until time for our train. There was a heat wave in Florence (100+ deg. F), yet the apartment was perfectly cool and comfortable. We'd definitely stay here again!