Massimiliano apartment was wonderful. He was outside waiting for us when we arrived. Brought us to the apartment, showed us everything we needed to know about it, even provided us a list of restaurants that they enjoyed going to. We had a question about the coffee pot and they were available to answer. Very friendly and welcoming. The home was clean and well equipped with everything we needed. Would definitely recommend and certainly will not hesitate to stay again when we are in Florence. Location was perfect!