Naike and her mother were very friendly and helpful throughout our stay in Firenze. They were always nearby if we needed help with something. The location is good, a 20 minute walk to the centre of Firenze and to the Santa Maria Novella train station. The room and bed were very big and we had a little terrace balcony which was nice! €5 to use the cooker/washing machine per day was the only thing I did not like but it is clear in the booking that this is the case so no problem! I would definately stay here again and recommend it to anyone.