A nicely situated trendy historic spot in Florence is not an excuse to have dirty bedding, and definitely not an excuse to respond like it’s not your responsibility to make sure my sheets don’t have stains, hairs, and therein maybe bed bugs. Immediately after staying here I have three bites after in my upper body. I didn’t want to make much of a fuss initially. I understand the severity of this accusation, but it’s the only place this could have happened. I know what a bug bite is and I did my due diligence to see what the probability was it was a mosquito or something else. To my knowledge this is the most likely scenario. Chances were/are greatest that a dirty bed warrants bed bugs. If I didn’t have a dirty bed I wouldn’t be saying this. “this is not our stuff. This has never happens to anyone” was the response from the host. I’m very healthy and not rolling around anywhere other than my bed at night after walking around the city as a tourist. I paid for a service, instead got bit.