Maria was extremely helpful and made a bunch of reservations for us. We chose the apartment because it was really close to the Ponte Vecchio on the North side of the Arno. In addition, it had 2 bathrooms which was really important for our family. We had a bit of an adventure when a water pipe broke and shutdown water for the entire building. However, by dinner time, Maria had arranged for us to stay at a new apartment that also had 2 bathrooms (and was larger) over by the Duomo. Maria could not have been more accommodating.