Let me start by stating that Elisabeth and her parents (Roberto and Piera) have been wonderful hosts. The apartment is in a nice location, very clean, has very all necessary amenities, and is very well taken care off. The apartment belongs to a part of the villa where Roberto and Piera live. Roberto and Piera have been always around and Elisabeth has been always available by email and phone to respond to our requests. About the hosts: We (me, my wife, and my 6 year-old son) stayed in the apartment from August 26 till October 16. We had booked it several months before the moving date. Just a couple days before moving in, I saw the negative review and honestly I was a little bit worried but it was already too late. Anyways, we checked in to the apartment. In short, based on our experience, I just cannot believe any of the things written in the negative review is true. We had many interactions with Roberto and Piera. And they were always honest, attentive, and welcoming. Our overall experience was beyond our expectation. There are many good things to say but I do not want to write a long review and bore the reader but I will mention a couple of our experiences. For example, we arrived late in the evening on August 26th to the apartment and we did not know where to go for dinner. Roberto and Piera not only suggested a restaurant but actually drove us to it despite my insistance on calling a taxi. In another occasion, I bought a toy for my son for his birthday and I needed a screwdriver, and I called Roberto. He was not around at the moment but he arrived in 10 minutes just for the screwdriver even though this was not an urgent issue. We had our private garden and parking in front of the apartment, but my son, being a 6-year old super active boy, always wanted to explore more and went to Roberto and Piera's huge garden. At first, we were worried that he might bother them and told my son not to go. But after we realized how welcoming they were to my son, we stopped telling him not to go. In fact, in many cases they entertained my son. In one occasion, Roberto cut many tree branches to help my son and his next door friend to build a small den. Overall, I do not consider Roberto and Piera just as a host but as good friends with who I want to stay connected. About the apartment: The apartment is in a very nice location, especially if you want to experience the taste of Tuscan life but at the same time be within easy reach to the city center. There is a bus stop in less than 5 minutes walking distance. Buses run every 20 minutes and they take you to the city center in 15 minutes or so. Just on the main street (around...