Our host's son Luca met my seventy-something parents at the apartment and made them feel very welcome. They loved the fantastic location, one street back from the Arno River and a block from the Ponte Vecchio, Uffizi Gallery and very close to the Pitti Palace, Boar Market and Duomo, too, with a mini-mart next door. They were there for two nights before we arrived. The night we arrived, my husband and I stayed in the mezzanine bedroom. In the partial darkness, he went to plug in his lead to his laptop and plunged the place into total darkness. Luckily we had a torch to go to the fuse box and turn the lights on. It turns out there is a live electric socket with no powerpoint cover on it next to the bed under the window upstairs. He's lucky he wasn't electrocuted. We emailed Luca and were promised he would turn up with an electrician the next day, but it wasn't fixed during our stay. The other issue was with the ancient washing machine in the bathroom which ruined my husband's new hoodie sweatshirt. It didn't have enough power to dissolve the washing powder, taking three washes to do so, and from the first attempt, there was a rust-like mark covering the back of his top, like an iron burn mark, but which looked like rust from the washing "basket" within the machine that has not come out. Once the power point and washing machine issues are addressed, this will become the best place in Florence to stay.