It was our first airbnb experience and we were very happy. Sara was waiting for us downstairs when we arrived. She was very helpful and thorough. Apartment itself is 3 flights up the stairs. It is immaculately clean, very nice, very comfortable for us 3 people, and perfectly located right next to Uffizi and Ponte Vecchio with a nice view on the river. A little cafe downstairs was also great to grab quick breakfast with cappuccino. There was some noise from garbage collectors for about 5 minutes early mornings, but we could live with that. The apartment was a great bargain for the money. The host was very helpful, responsive, and did everything to make it a great experience for us.