My best friend and I stayed here for one night during our stay in Florence and Michele was wonderful. He and his brother met us at the train station and helped us with our bags, carrying them up several flights of stairs. The apartment was clean and very big with two bathrooms. The terrace was beautiful with views of the city. Upon check out, they met us at the apartment to help us carry our luggage downstairs. They went above and beyond to make our stay more comfortable. I highly recommend staying here if you're visiting Florence!