Alessandro's communication throughout the whole process was excellent. The apartment is in a lovely area, close to transport and with easy car parking on the street. The apartment itself had everything a traveller required, and Alessandro provided fruit, biscuits and had the fridge stocked with drinks. There was also directions on how to get to the public transport, a list of places to visit, eat (in the city and locally), and plenty of maps/information on Florence. Alessandro was very helpful when we had an issue with our hire car (Thanks Alessandro!). Our only disappointment was not staying longer in Florence!