Did not meet Naim but he sent someone to meet us at check-in. The listing is even better than discribed and is literally in the shadow of the Duomo. This makes for an excellent location for walking to attractions but that comes at a price in that the area is very noisey at night and if you close the window you have to contend with the equally noisey air con unit at the foot of the bed. Our solution and suggestion for quests is to use ear plugs. They worked great for us. Also, hot water supply is limited so showers need to be brief and spaced out between users. Not a real problem and we were made aware of it at check-in. Overall it is a good and very clean place to stay if you remember your ear plugs.