Elena's hospitality was unlike any other host we've experienced with AirBnB. She met us outside of the apartment, helped carry some luggage up the many steps (pack light and you will thank yourself), and showed us a map pointing out our location as well as points of interest. The apartment was lovely and comfortable, just as pictured, and we had everything we needed. She had business cards of local spots she recommended (the 3 we tried were great!), a guide book, a map, and a list of emergency phone numbers. The location is great for sight-seeing, right in the middle of it all, and Firenze is easy to walk around. There was a bit of noise from the streets at night, but we were provided with ear plugs. We would stay here again!