Let me begin by saying that this was my first Air BnB experience and I might just be more of a hotel person. Francesca was very responsive and helpful and the apartment was as advertised. I had hoped the little balcony would have been big enough to sit and relax on but it was very small. The bed was comfortable. We had a problem with the bathroom fan staying on all night one time, which made it very hard to sleep since there was a clicking sound every few minutes, like it was trying to turn off. It turned on by itself a couple of other times, but the owner was informed so I would guess they will repair it. Overall it was a good experience and I would recommend the apartment. Very close to Santa Maria Novella and easy to get to Oltrarno.