The place is clean and as advertised and a great place to stay. The space is modest, but appealing. The location is absolutely wonderful being right next to the Duomo and all the attractions in central Florence. We did not meet Benedetta, but checkin was smooth and she communicated well. One thing to note, if you plug in both space heaters it will trip the breaker so I recommend only using one and making sure you know where the breaker is to reset the power.