Niccolò was very accomodating. He sent his friend Carolina to pick us up at the train station and she was very helpful. She gave us her cell phone number & even called us a taxi one night when we did not have cell phone service. The apartment was in an extremely convenient location; very close to the train station and to the duomo and just 1 street away from the street market. Everything is very clean and tidy. Our only complaint is that the bed is very hard. The street noise can be heard all night but that did not bother us b/c we are not light sleepers.