Cristina met us from the taxi, all was wonderful. The apartment clean and bright, everything anybody could need and more. Then we sat down and Cristina showed us the local map and where to find shops, bus stops etc. Nothing was rushed she made us feel so comfortable. Cristina's English is very good.
Throughout our holiday we knew support was there if we needed it.
The apartment is in a good area for getting around and has restaurants, coffee shops and bakeries close by. In particular we loved the restaurant La Stravagante ( via Boccaccio 35r). The best meal out we have had for a couple of years and reasonably priced. Downtown Florence food only mediocre with service charges added etc.