Let's start by saying that this place is in a very great location. Right next to the station and a perfect place as it is practically close to all the major sights and sounds of Florence. The host was very sweet in meeting up with me at the station and walking me to the place. The place had enough beds for all 6 of us and pricing is affordable. So they deserve all 5 stars for customer service and overall great place. However, I gave it a 4 star because the biggest gripe I have is that it is 3 floors up with NO ELEVATORS. Call me a spoiled American guy, but I never appreciated elevators until I stayed at this place. The description did say it's 3 floors up with no elevators. So to be honest if there was anybody to blame it's myself. However, traveling with a big group who packed a lot more luggage and heavy bags. Going up and down those stairs with a baby and a big family was a pain. If you are backpackers and pack light, then I highly recommend this place.