Everything was as described. Location was good - we appreciated being close to the train station and not far from the Duomo (and everything else in Florence). The unit was large with a lot of space. The bathrooms and showers were very good. We very much appreciated the air conditioning, elevator, provided toiletries, coffee pods, and washing machine. The elevator was tight and stopped a half-flight of stairs from the unit. We found the unit to be quiet and no issues of street noise. Wi-fi was fast.
Communication with the hosts was excellent. We always prefer self check-in if possible, but check-in with the host was very prompt and easy.