Elly was very nice to work with. The apartment had 1 main bathroom and one weird bathroom up some stairs. It was beautiful but very dark. The air conditioning worked very well which was critical in the hot muggy weather. The beds were very hard which made some of our group very happy and some miserable. Elly's restaurant recommendations were excellent and the local wine for sale in the apartment was excellent. We were a group of 7 and the apartment accommodated us very comfortably. The location of the apartment is excellent ... literally 5 minutes walk from Rialto Bridge and the a stone's throw from the Boboli Garden. We shopped in the market at the square and enjoyed the bakery right near our door. I would recommend the apartment for large groups of very mobile people.