1st of all, Najat, the owner, list a bed and breakfast, and instead breakfast she gives you a pot to warm water and very bad cookies, we considered strongly that this wasn't in the bed and breakfast category, more in the hostal one. 2nd, when we arrived we discovered she changed our room and gave us a tiny one, different than the one we booked, we couldn't even open our two suitcases at the same time, we were very bother by that, really, because at the next day she changed us to another room, but it was necessary to pack and unpack twice, just because she gave our room to different people, Najat is nice person, but we wouldn't stay there again for the reasons I described, she gave us $6 euros discount for the change of the room, which we considered almost ridiculous, 6euros really dont pay how inconvenient for us was the situation, specially if she's announcing a cozy quiet room We arrived in Florence after three weeks of traveling, so we needed a rest that we didn't have, specially, if you need to pack again when you just unpack. At night was too noisy, we did not rest so much. She changed us to a room with air conditioner, that again, wasn't the one we booked, so we never stayed on the room that we booked (the one on the picture). On the other hand, the room is very well located, walking distance of many attractions and train station, she let us leave our suitcases after our check out on the hostal for some hours, while we take the last walk on the city, so that was nice of her.Another positive point was that the room was clean Again, Najat is nice, but we didn't get what we booked, at all. Also, if you have a big luggage, this is a second floor with no elevator. We have been had amazing bed and breakfast experiences around the world, and for us, this was one on the least fortunate ones.