Oliver met us at the apartment when we arrived. The flat was absolutely as described and although the flat is very elegant with very high ceilings, it is also a cosy warm space. We had a few little issues which were quickly addressed - not knowing how to put the dishwasher on and not finding the stair light. The property is very close to everything, the Ufizzi, the Ponte Vecchio etc. Arriving in Florence in December we found it beautifully decorated for Christmas and there were no lines to wait in for galleries.