Best Airbnb experience to date. Although we never met Elena and Oliver, they were very responsive to any concerns/questions we had and kept in constant communication throughout our stay. Very good location to the big sights. In the humidity and heat of August, air conditioning was much appreciated. Clean, spacious and nicely decorated. Only negative which we soon forgot was the tardiness of their assistant who opened the apartment for us. Besides that, Elena and Oliver were very accommodating and we would love to stay there again if/when we're back in Florence!