Airbnb
Pros:
- Clean
- Great location
- Great amenities (shower, air con etc)
- Tatianna is helpful and professional
- We notified the hosts we would be an hour late to check in shortly after landing, they were happy to oblige.
Cons:
- whole appartment advertised, Lacopo didnt show us one room, suggested which two rooms we should use as we had a ‘reduced price’ and it would help with the cleaning. We paid nearly €1,000 euros for 3 people for 7 nights.
- Host said there was no washing machine. We rechecked the booking and it said there was a washing machine. The host had hidden the washing machine, and they claimed they forgotten one existed upon questioning.
- A toilet seat was broken upon arrival, host knew about it but never mentioned it to us until i questioned. The parasol on the sunroof broke on our second day, first use, due to an old mechanism causing the string to snap. Host insinuated we had done it, so we provided photo evidence to show it was in fact aged/broken mechanism on the Parasol. Wasn’t apologetic, made us feel uneasy. Neither of these were fixed during our visit, but as the host mentioned it is difficult to get someone out during this period in Italy when the weather is so hot as a lot of people take holidays.

Out of the hosts control, but noteworthy for future guests:
Very steep stairs that are a necessity to have a sun terrace and such a great location in Florence.
Best to come prepared for mosquitos during summer months, very manageable if you bring the right equipment with you.