6 out of 5 stars. The location, her communication, and high class apartment in downtown Florence was perfect. When we asked for her recommendations on a wine tour through Tuscany, she provided us with an amazing contact through whom we booked our tour.The tour guide was unbelievably better than expected. On top of that she sent us visual aids to help us get from the train station/airport to her apartment without us even asking. Everyone would be lucky to stay at Marella's while in Florence.