Grazia was unable to meet us at the apartment but her son was there to greet us when we arrived. He was very nice and showed us where everything was. The apartment is just as pictured - very beautiful and cozy! It is a bit away from the normal tourist area - we had to take the bus or a taxi across the river to get to the sights - but there are a coffee shops, little grocery stores and a few restaurants around the corner. It was a tad bit chilly due to it being late November but there were several large soft blankets in the closet for us to keep warm. Overall, a great stay! :)