Words can't describe how above and beyond Leonardo went for us AND this is a great place to stay in Florence!
Leonardo met us at the front entrance after a long day of horrible traveling on our end. When we checked in he helped us carry our luggage to our room. He made sure we were able to use the keys properly, which has never happened in my AirBnB experiences before. The place was tidy and comfortable for 3. We spent several evenings and mornings out on the terrace by the heater. Cooking was easy and painless in the kitchen if you're into that sort of thing. At the end he checks you out of the apartment and helps with your luggage again. It was a great place to stay in Florence!