My husband and I were greeted by Samuel outside of the apartment. Samuel helped carry one of our heavy luggages up 85 steps to the 4th floor (thank you!). Samuel is very personable and helpful. He showed us around the apartment and provided us with many recommendations and answered questions we had. He made himself available if we needed anything. The apartment was clean and in a great location...very close to major Firenze sights. If you don't mind the climb, I recommend staying here.