We had a wonderful stay at Roberta and Stefano's apartment in Florence. Roberta was a very gracious host -- and always available for any questions. In fact, she checked in just to make sure everything was going well. The palazzo is stunning - especially the courtyard. The apartment itself was comfortable and perfect situated to both be quiet, but also incredibly central to all the key landmarks -- as well as a terrific "third wave" coffee shop (Ditta Artigianale) around the corner.