Rosy is very kind. The apartment is in a great location. It is very well stocked with anything you need and it's very clean. The A/C was wonderful since Florence in July is so hot. The only downside was that the bedrooms are small so there's little space to put down a carryon size suitcase or a travel size backpack. The refrigerator was warm but Rosy did her best to make sure the milk stayed fresh. Rosy is very knowledgable about Florence so be prepared for a history lesson upon arrival! Thanks for everything, Rosy.