We stayed in Florence for 3 nights. Matteo and Brenda were soooo helpful when we were organising our stay. We had some difficulties at the start (as it was my first time using air BnB & I'm using the app so it's a little confusing) But Brenda & Matteo responded straight away and they were just super helpful! :) The house was very nice! Spacious! We had our own private room with locks on the door which was perfect. We didn't know there were other people staying in other rooms but we barely heard them so it was as if they weren't there. You could just hear upstairs very very loudly!! 2 bathrooms and they were very lovely, tidy and clean! Bedroom was also very presentable and lovely. Kitchen was great, you could use the fridge & cooking utensils. Had a cute little balcony you could sit on! Location was perfect also!! Very close to the centre & the Il Duomo which was great! Except nobody was around when we stayed, would've been nice if there was someone around when we needed some help with directions! Wifi was temperamental & slow at times. No food was provided. Overall, we had a very nice and pleasant stay :) Would definitely recommend!!!!