The apartment is very well located and beautiful. Elissa helped with some tips about the city. We had a problem in our check-in (the keys weren't there) and we had to wait about half an hour. The apartment is located in the 3rd floor, but the stairs are very irregular, since it is an old building. We had to go up an down with a baby stroller and it was a bit dangerous. But I would stay there again in another time in Florence.