There was a bit of a lack of communication initially but once there my messages were promptly answered when queries were made regarding bedding (2nd bed not made up....make sure you re-confirm close to your date of arrival).
The apartment is lovely, great size & room to stretch out, numerous thoughtful touches (umbrellas, maps, guides), but don't rely on the breakfast basket advertised for your first morning.
Beds were comfy, although the kitchen could have been cleaner, shower is a challenge (wildly fluctuating temperatures), the bathroom is large & modern, internet was reliable, outside noise level was fairly quiet considering the location.....which is great. The windows look out to the charming street below.
Alessio's brother met us at the apartment & thankfully carried our bags up the 70 odd stairs.
The apartment felt very safe as did the neighbourhood. Make sure you take advantage of the closeness to the Uffizi & get in line early.