Exceptional! Gessica was the perfect host, quick to respond, friendly, and amazingly well organized. She greeted us at the apartment, gave us a tour of the flat, and had maps for us, tips on how to navigate Florence, suggestions to great restaurants in the area of which we enjoyed tremendously. She left a helpful binder of information and the history of the building (well worth the read). The flat is beautifully appointed and even more impressive in person. The bedrooms had individual A/C controls, the beds were comfortable and quiet at night, and having two full bathrooms made getting ready in the mornings an ease. The location couldn’t be better. We were close to the Mercato Centrale and amazing eateries, with everything else we wanted to see in Florence only a short walk away. We can’t wait to return in the future!