Matteo and Brenda seem like pro hosts! They have everything set up and ready for you when you arrive! Their house keeper had to let us in because they were both away working for the day. They have a very exact check-in time because of this fact, so if your travel plans are more fly by the seat of your pants, this probably isn't the place for you. We had a bit of a rental car set back in Rome and hit bad traffic entering Florence, because of this we ended up arriving later than we planned for and Matteo had to have his house keeper stay longer for us. We felt badly about this, but at the end of that day, what can you do? Everything was very clean and neat and they even have goodies out for purchase, like a hotel mini fridge! One thing I wasn't aware of beforehand and would have liked to know, we were not their only guests staying that week. They had another family staying in another room they rent. And if you are looking for a room with Central Air, this wouldn't be the place for you either. They keep the flat around 26 degrees C (80 degrees F) and after a full day in the Italian Summer Heat, its not always refreshing to come back too.