Claudila and her boyfriend were really helpful and at disposal at all times. We got a complementary bottle of Chianti - highly appreciated! The apartment is perfectly located, the sights are easily reachable, everything is at hand, and you can find in the apartment everyhing you might need during your stay. It's spatious and well equipped. The only problem we had was that the apartment was very cold in the evenings and mornings as the nights got really cool. The radiator in the bathroom was not working (Claudia fixed that), but still the room temperature never managed to get above 20° C. The apartment has really high ceilings and the heating season didn't really start so I guess this added to the problem because the entire building felt really cold.