We booked this for our honeymoon a year in advance and spent the most of our entire trip on the reservation. Half of our reason for booking was the hot tub, the other half was the view. The hot tub was not only not heated to start the trip, but never rose to even pool temperature. Simply unacceptable when that is half the reason for booking, and the excuse was that I booked during "non ideal weather". The host is not responsive and instead you will talk to a neighbor who is very nice,however, his help is limited. Outside speaker system also does not work. On the other hand , the view is indeed the best view you will have of Florence.