Elisa was very sweet and helpful, though we never met her in person. Her father was there to greet us when we arrived and was very kind. The apartment is clean & well stocked with all of the necessities- shampoo, hairdryer, information about the area and even a few local treats for us upon arrival. We also thought this was a GREAT location!! This was our first airbnb stay and we were very happy. We'll be recommending this place to any friends traveling to Florence and will definitely stay there again if we have the chance!