Bred met us at the appointed time. He was very friendly and welcoming. He provided us with a map of Florence and great recommendations for nearby restaurants. The location was central to the sites we wanted to visit and an easy walk from the train station. The room was dark and quiet at night (at least until the baby in the next room began crying). The bedroom and bathroom were neat and clean. The sheets were rough. We ran out of toilet paper the second night. (Fortunately, my resourceful husband was carrying some in his pack.) The breakfast provided was ample and varied.