They were really helpful at arranging our check in and check out. The location was at a little bit at the outer side of the historic center but it was also easy to reach (10-15minutes walk to duomo) everywhere. There was no air conditioning but there were 2 air fan we use and it was ok. My parents found the place a little bit shabby but for my sister and I it was a nice local Florance house experience. You can choose them for a nice experience.