Three big positives about this place. It is huge. Lots of room! The location is perfect...easy walking distance to everything. And, of course, the balcony overlooking Florence was unbelievable. Sitting there was a great way to end each evening.
I booked this place strictly on the positive reviews (I wasn’t too sure about the photos, but they are exactly as the place looks)...but I think it goes to show that everyone’s tastes are different. There are A LOT of personal items stashed everywhere in the loft (pics don’t show this). It does feel like you’re staying at someone’s home and not an income property (I understand this comes back to personal taste as some people like that vibe). I found it cluttered and messy in that sense though...also did not make me feel like it was super clean. (Ex: floors weren’t washed, mold on shower curtain). It was just okay in that regard.
Unfortunately, we got lost and couldn’t access wifi (we had no cell service in Europe) and Francesco was very upset with us upon our arrival for keeping him waiting, especially when he made accommodations to check us in early (we weren’t able to communicate with him about being late or lost). Getting yelled at set a negative tone for our stay, but being kept waiting was obviously very frustrating for him. That was our fault. Please ensure you have exact directions to reach the loft before your arrival as public wifi is unreliable (it was great in the loft though). Francesco was prompt with communication and, aside from our arrival, was very professional with all other interactions we had with him for the remainder of our stay.