This place is amazing! From letting me check in early, to booking my cab to the airport! The main features I loved was the elevator!! And the washer! After 2 weeks of traveling, I was running low of under garments, luckily they offered me detergent for 1 load and I was able to wash a few things that were dirty. I do wish they would provide a bit more than just 1 load worth as I did need to do another load of laundry; and the supermarket, unfortunately does not have small sized laundry detergent. Overall, I loved this place and wish I had booked my entire Florence trip at this apartment!