Costanza's place was just as the pictures are shown. It was in a good safe location & only one flight of stairs to drag luggage up. It was very clean & the beds were all very comfy esp the master BR bed. She left us bath soap, hair dryers, detergent that smells wonderful to wash our clothes, toilet paper, paper towels, wine, coffee, food, snacks, you name it she had it in her home. The AC units were the best, each room can control the temp & we froze at night & it was wonderful as we are from Texas & it was hot while in Florence. We were a family of 4 & had plenty of space for a lot of luggage that we took for 2 weeks to Italy. She scheduled taxi's for us & sent us to great places to eat. The best pizza we had was near by her place but I don't remember the name of the place, sorry. She met us at her home & let us check in early & went over everything with us until we were comfortable with her home. We would stay there again if we ever go back to Florence & we give her a 10 out of 10!!! Thank you Costanza for your hospitality.