We really enjoyed this massive flat in the heart of Florence. Emilio was very receptive and communicated with me frequently. The space is enormous and allowed our family of 5 to spread out comfortably. Our train arrived a little early before check-in and Emilio arranged for Ketty to meet us so we could drop our luggage and explore while it was being cleaned. The only minor problems were 1) the wifi extender did not reach the back rooms and 2) we woke up without water on our last morning. Emilio offered to come fix the wifi, but we weren't in the room much, so my kids just sat in the common area to use their phones. As for the water, we felt bad leaving the place without being able to flush toilets, etc,...but we had an early train to catch. All in all, we wold definitely stay here again if ever in Florence-it's like your own private castle!