Irene always communicated with us in a very helpful and friendly fashion, with rapid responses and a real readiness to help however she could. She offered us great recommendations for good restaurants and supermarkets in the area when we asked. Upon a small issue with the air conditioning, repairs were already completed the following day. The apartment itself was very beautifully decorated and artistically furnished, and is situated in a wonderful spot close to nearby restaurants and small supermarkets as well as the city centre, right next to a historic wall you can see outside the window. Unlike the centre of Florence itself, the area is nice and quiet and on one side overlooks a peaceful green courtyard. A bus stop and rose gardens are also within walking distance. Perhaps one thing to note would be that the extra bed in the living area is more of a sofa bed, which isn’t ideal if you’re travelling with more than four people.