We really enjoyed our stay here when in Florence. The flat itself is great value for money and in a great location. We had a slight issue with the key when here and the staff were incredible in helping us. There was a lady (unfortunately I didn’t catch her name) in cleaning the flat across and came out to help. She phoned Massimiliano who quickly sent someone with a new key to let us in. Everything was sorted so quickly and in such a friendly manner. The wifi in the flat is incredibly quick which was an added bonus. Will definitely stay again when next in Florence. Thanks a lot! 😊