We spent 12 days at Novella House. We arrived to find very clean rooms with a welcome basket of snacks and water in the refrigerator. The kitchen was adequately stocked, the beds were comfortable enough and the rooms were exactly as portrayed on the website. The location was fantastic - we were able to walk almost anywhere in the city. Francesco was always responsive and helpful with our requests and questions prior to our arrival and while we were there. I would definitely use airbnb again as well as stay at Novella House.