My Family and I had an absolutely wonderful time in Florence this July. The check in process was easy, Chiara met us at the door when we arrived,she was thorough with giving us the information we needed for our stay and she was also very welcoming and offered us help if we needed anything during our stay. The apartment itself was so clean and spacious. We actually thought it was even better in person!:) The location was perfect,within walking distance to all major attractions. The smell people are talking about really isn’t an issue. It really is the smell of Italy as my family and I have been to many places in Italy and with the heat and dampness there has always been a slight smell to wherever we have stayed. Some people like to find something to complain about an I feel this was one of them! ;) I would gladly stay here again the future. We have many treasured memories from our time in Florence. Thanks to Michelle and her team.