Erika is one of the nicest hosts we have had -- she is so warm and responsive (even picking up a phone call at 10pm to walk us through turning on the water heater for the shower). The apartment is in a lovely location and was very convenient for spending time in Florence. However, the bathroom is not the nicest and the loft is a bit low so if you are expecting a very elegant space this is not the right apartment for you. If you want a very local apartment in a nice location then I would highly recommend staying here!