Right from our booking Tiziana was helpful and friendly. Although she wasn't available to check us in Alessandra was great and had loads of local knowledge to help us plan our stay. Both were easily contactable to answer any questions we had. The apartment was brilliant and in an excellent location right next to the food market. Everything we wanted to see was in walking distance but the apartment was out of the way enough to get a good night's sleep. The apartment was clean, tidy and well laid out with lots of space for the four of us. An ideal spot to visit Florence and definitely a place to revisit.