PLEASE READ!
We booked for a 6 night stay at this apartment in November.
We had noticed that on other reviews they had their stay here cancelled and moved to other apartments just 2 days before their arrival due to a non descriptive flooding issue.
We had the exact same thing happen, which makes me think there may be something else going on here.
The apartment we were offered was nothing like what the place we booked.
Firstly there was no parking, we were told to use a public car park 10 minutes walk away and they would reimburse us at the end of our stay in cash, we never got reimbursed by them.
Instead we ended up not sleeping all night due to being housed in a ground floor roadside apartment with a noisy restaurant to the rear and the constant noise of vehicles driving past the front bedroom echoing throughout the place all night.
The main bed had a wafer thin mattress that gave me hip pain. The place had been set up for the living area sofa to be used as a bed, which we never required, on deconstruction we found lots of dirt and playing cards etc stuffed down the side and all round the floor next to it so we spent a few minutes cleaning this up. The sofa as a sofa was unusable due to no back padding or cushions. Looking at how stained it was and how the colour of it was once the throw overs had been removed made it seem it hadn’t been used as a sofa for a while.
We sat down for a while to take in the apartment and then started to realise how noisy and rundown it was, the walls, lamp shades and table surfaces had stains and markings all over them. The place seemed like somewhere teenagers or young adults would stay for a weekend away.
Communication, from the owners was quick and seemed helpful, by the morning we had only slept a couple of hours and had asked to be moved. They offered us another apartment, unfortunately though we felt pressured to accept the new apartment before we were allowed to view it. Therefore I contacted Airbnb to ask what we could do, we then left and booked our own hotel which was amazing in comparison for not much more than this had cost. In hindsight we both wished we had done this from the start.
This is were Mamo Florence decided to not respond to any of our messages anymore and went quiet, not offering us an apology or any compensation.
We were refunded by Airbnb immediately, less the first nights charge, however 5 days later Mamo Florence decided to finally get in touch, apologising but only so they could try to negotiate a 50% refund with us, which I thought was a true show of their character.