Making the reservation was easy. The apartment was so much better than i imagined. If you really want to feel like you live if florence this is the place for you. Very classic large door for entry. Inside the apartment is lovely, nice beds, nice modern kitchen and bath. I came with my mom and 16 yr old daughter. I slept on the sofa bed and they slept in the bedroom. The bathroom is very modern and good water pressure. The owners and the person who helps clean are so helpful. I had my car at a lot just outside the city and was delayed about an hour due to an issue with my parking ticket and she waited patiently for me. I have been driving in italy for vacations for a while and this is the first time i have encountered the car ban in the city. If you set up the gps as you go through the arch for the city the parking lot is around the circle at 20 euros per day. My suggestion is to stop at the police station on the right of the circle and pay for a permit (5 euros) to alow you to drive straight on via to unload the luggage or use a cab. I would definitely rent this again, the location is so central to Ponte Vecchio and the main sites. There is an american bakery called mommas bakery nearby that has bagels and english muffins if you are homesick. The AC worked great and any minor issues or questions were answered immediately.