The communication was very good, although everything was managed by someone else. So unfortunately we never met Jessica and Rino in person. Everything was very professional, also the photos, which are a bit misleading. During our stay the air conditioner started to leak (on a sunday) but they managed to get a fan only within 1 or 2 hours. Nonetheless we had some very good days in florence. The location of the apartment is good, we could reach everything by foot.