Mike was WONDERFUL!!! He waited for my party to arrive at the apartment and stayed even later to call multiple airlines to help track my parents who missed their connection into Florence. He was great with communication and always available. The penthouse was great! The space was large, bright, and clean. It is on the top floor of a 4 story building without a lift, but it was manageable for everyone, including our older parents. My husband and I hosted an aperitif luncheon at the penthouse after getting married at Palazzo Vecchio. Mike coordinated an intro with Chef Michele who did an AMAZING job catering the aperitivo. He also offers cooking lessons in the apartment. Mike and Chef Michele were great in helping to make our wedding trip spectacular!