nice flat, good location, good value. We were not thrilled to arrive to freezing cold apartment and to be told "it should be working" by person who greeted us. Sign on heating system said "DO NOT Touch" but we discovered it was turned off. After we figured it out, it worked fine. seems like this "host" is big group with many flats. We definately missed the fast responses, and warm courtesy we find in most AirBnB places we stay. overall, good value for Florence...