When I wanted to book the accommodation I sent a message asking if there was aircon in the apartment and was told there was. Aircon is essential in Florence in the summer. When we got to the apartment it had no effective aircon, only fans. The washing machine also did not work. We complained and were there for 3 nights, after which our hosts thankfully found another apartment in the heart of the city for us which was far superior. The original unit is large and spacious, but it does need some work. Also, the building next door is currently under construction, so for the next while it will be busy and dusty. People who book here need to be aware of this as it is noisy during the day, even on weekends. Our hosts reacted swiftly when we had issues or requests, and for that we are grateful. I would however not have originally booked this unit if I had known it did not have aircon, so that was frustrating.