I made this reservation very much at the last moment on a Friday afternoon, as I had some last minute business I was hoping to take care of, if at all possible, before leaving the country. My flight was out of Rome at 11AM on Sunday morning. This was Friday afternoon. Within 5 minutes of making my reservation I realized my error as I was unable to find ANY TRAIN, any SHARED Car, ANY Driver (save for a rental car for $1500USD) to get me from Florence early enough to arrive to Rome Fiumicino by 8am for my International flight out at 11AM. I immediately messaged the owner. This was literally within 5 MINUTES of having made the reservation. He refused to refund my money. I do understand about last minute cancellations and I am an extremely conscientious traveller. But I found this to be pretty much unpalatable. This man lost NOTHING. I messaged him before he had even had time to recognize he probably even had a guest. I contacted Airbnb. They contacted him. But he was unwilling to to refund my money per the cancellation contract. (2 nights). Make of it what you will.