From the moment we were first greeted by Lorenzo's cousin Duccio, until we handed him the keys when we had to depart, our entire experience in Florence was magical! In visiting Florence (and Europe) for the first time, our anniversary trip has been filled with beautiful moments to remember. From the warm and friendly individuals we met to the gorgeous sights, with all of the delicious food surrounded by incredible history, art and architecture, we are determined to save our money and visit Florence again! Besides the city of Florence, Lorenzo and his cousin Duccio were the most wonderful hosts we could have ever expected or imagined! When we first inquired about Casabianca, Lorenzo responded in less than 15 minutes. After answering our questions, we booked our stay and everything was confirmed, all in less than 30 minutes! (It would have been even quicker without all of our questions). As we were arriving by train from Milan, Lorenzo arranged to have his cousin Duccio meet us to check us in. Duccio helped us carry our luggage up to the third floor (it's the fourth floor as we count in the U.S., but they start at 0 from the ground level - very helpful info. for the elevators, or lifts). Duccio's help was especially appreciated because my wife fell and sprained her ankle very badly in Milan, so we had rented a wheelchair and lugged that up the stairs. Duccio made us a coffee, making sure to ask if we wanted the coffee long or short. Then he gave us a tour of the entire apartment, telling us about the period decorations and showing us how to operate the appliances, switches, temperature controls, balcony doors/shutters, etc. He showed us the binder which was full of information on how to use the appliances, complete with pictures and instructions. It also had information about the attractions and a full page of excellent restaraunt suggestions, for all price levels, picks for the best restaurants in Florence. There was even a map of downtown Florence for us to use, write on, and keep as a souvenior. And after asking Duccio for his suggestion, he was kind enough to give us his personal Top 3 out of the restaraunts listed, since we only had 2 days in Florence. We had an incredible Anniversary dinner at La Ménagère with live piano music - we highly recommend! The best part was the kindness of Lorenzo and Duccio in helping us solve a big problem. We rented a wheelchair back in Milan because of my wife's bad ankle sprain. Because of the language barrier, I did not realize they would be closed on Sunday and also closed until 10:00 Monday morning. Perhaps when I told the shop we would fly out of Milan at 11:00, they thought I said I would return the wheelchair at 11? At any rate, I was able to send Lorenzo a message on AirbNb. He responded immediately, called the shop in Milan, called our...