Isabella is a wonderful landlord. She is very friendly, smart, and attentive. I had to do a 14-day quarantine in her apartment and she helped me a lot to do online purchases. Then, I had a long and comfortable stay. On November 15th the government declared Toscana a red zone and it made little sense to complete my stay given the circumstances. Isabella allowed me to interrupt the lease and assign the money for the 12 days I didn't use to a next stay, next year, or in 2022. This was my best Airbnb experience ever.