In one word - magical. I live in Florence about half the year and I always do Airbnb. Carol's place was by far my favorite. It's rare you can get a location like this + quiet at night even in tourist season + balcony + washer + elevator all in one place. Easy check-in process. Host responsive before and throughout stay. The place was stocked - blankets, kitchen supplies, extra everything. Everything was functional. You can't beat the view from the balcony. 2 minute walk from the steps up to Piazzale Michaelangelo, cute cafe right around corner, sandwich shop, and pizza place. Easy walk to the river (2min) and city center (8-10min)