Great apartment in a fabulous location, we were so close to everything! Silvia answered our last minute request super quick and her brother, Andrea, was waiting the next morning to welcome us, give us tips and directions and told us to get in touch for any info or advice we needed, which we did. We even hired him (he's a licensed tour driver) for a tour of Siena and the Tuscan countryside! An apartment, with a washer, was so nice in the middle of a two week trip. If we ever get back to Florence, we'll be staying with Silvia and Andrea!