Ricardo was great and the location was fantastic. The apartment was ok. The beds were comfortable and it was clean. The living area was small, very dark and sparsely furnished with worn out furniture. Increasing the light in the living space would be a huge improvement. Some of the equipment also seems to be at the end of its life. The air conditioning was very noisy and struggled to keep the place cool. The washing machine was also temperamental. That said, Ricardo was amazing and very responsive to any problems we had and full of suggestions for our time in Florence.