Absolutely 10/10 in all regards. Roberta and her check-in assistant were so lovely, helpful, and responsive at all times. There was a booklet of everything we needed to know, including recommendations and emergency numbers. The amenities in the apartment were perfect: washing machine, an abundance of towels, and air conditioning!! Very essential during the heat wave this summer. The decor of the place is to die for, an absolute dream! The linens were clean, comfortable, and luxurious, which was very important to us. The location was absolutely perfect, steps away from the Duomo, Uffizi, as well as all the shops and restaurants you could need. Personally, I did not think that the steps were as difficult as the reviews made it seem, but that may be a personal opinion (I live in the hills of San Francisco, so maybe that explains why I am used to it)! We stayed here for 9 nights and I wish we could have stayed longer. I really can't say enough about how much I loved this stay. Thank you!