Leonardo was warm and friendly and met us at prearranged time and assisted us with our luggage up three flights of stairs to a lovely well appointed apartment. We enjoyed the authentic 14th century apartment which was equipped with modern appliances and facilities and was everything as shown in the pictures. There was plenty of information from Leonardo about the apartment and local restaurants and tourist sites. We enjoyed walking out the door to avail ourselves of the many eating establishments and various market stalls as well as the good coffee and panaforte from the large food market across the square. It was a leisurely 15 minute walk with our suitcases to the apartment from the train station. We very much recommend staying here and were very sad to leave this lovely picturesque city.