Rita was so lovely and was there to greet us when we checked in. we got to Florence earlier than check-in time, and she was so nice to let us leave our luggage so we could go explore while she was preparing our room. she also let us leave our luggage after check-out, since our train didn't leave until 4:00! the beds were by far the most comfortable we slept in on our trip, and the location couldn't be beat. we were a 3 minute walk from the Duomo! Rita gave us all sorts of tips and suggestions for places to explore, eat, and do. thank you so much Edo and Rita!