Grazia met us at the apartment and was very welcoming. She showed us around the apartment and even had a folder of things to do and see in Florence. There are 3 bedrooms, so there's plenty of space for a larger group. The location is very close to Palazzo Vecchio and the Duomo, and there's a market downstairs that's very convenient. The apt is on the 4th floor (3rd floor in Italy since they consider the first floor as 0), so be prepared to get some exercise climbing the stairs.