I’m so super disappointed I don’t even know where to begin. Our Christmas & trip to Florence was ruined because of this place :( on arrival check in was quick and we mentioned the “smell” to be told that’s this is “the smell of Florence” ok... so on we went. Then I noticed the cleanliness issue (other people’s hair in the bathroom is not ok or old socks) I messaged host and they came out and vacuumed. Great!
But the smell still lingered.... and then got worse... so I messaged the host about it. No response, this was on night one & I still haven’t heard from them at all, not even on checkout (we unfortunately had to stay 4 nights as it was Xmas and couldn’t find anywhere else to go)
This place has a major sewerage problem or a dead animal hiding out somewhere but I feel this is an on going problem as there were loads of air fresheners in the house- didn’t help mask the smell. You’ve also got the mold & damp smell to deal with.
Please don’t even get me started on the heating. I got told some BS about it can’t go higher than 20c. So we essentially all froze and now my 2 small kids have wet chesty coughs because of this!
This is my first time ever having to write a bad review for an Airbnb and I’m sorry I had too.