Our host, Francesco, was wonderful! He was always very helpful and quick to respond to my questions prior to and during our stay. The apartment is clean, very quiet, comfortable, secure and in a great location. It is on the second floor and there is an elevator! The apartment has WiFi, Netflix, a washer & dryer and dishwasher. From the moment we arrived, it felt like it was our own home in Florence. It was a great place to return to after a day exploring the city. We are already discussing our return trip to Florence and would definitely stay in this apartment again!