Veronica made us feel welcome and is very prompt with communication. Getting to the apartment is easy, a short walk from the train station. She is friendly and helpful, giving us a detailed map with suggestions for sight seeing and restaurants (although I think the food is better the smaller the town)...except the sandwich she suggested was the BEST. The apartment we were in was different than the one pictured here but is located in the same building and listed separately on Air bnb. We had the very small bathroom, not the one pictured and it is not directly connected to the room. The apartment is centrally located (the Central Market is a great place to eat, better than the restaurants!) and there is a street market right outside. Be advised, if you're looking for quiet, this would not be the best choice as Florence is a large city and there is a busy street outside. Veronica thoughtfully left ear plugs on the night stand and we still slept well.