The flat is perfect! It was cool, spacious, quiet, very comfortable and generously equipped. The location is brilliant - everything you could possibly want to see is on the doorstep. We stayed for 12 days, to explore Florence and the surrounding area. I wasn't able to walk very well due to recent foot surgery so particularly appreciated the central location and the lift. The railway and bus stations are only a 10 minute walk away but if you have any difficulty walking there is a really useful little bus (C2) as well as a taxi rank in the nearby Piazza della Repubblica.
Communication with Raffy and Luca was very straightforward. On arrival, Luca met us exactly as planned at the flat and gave lots of very helpful advice. We had a wonderful holiday and loved every minute of our stay. It was very reassuring to know that if we had any problems, Luca or Raffy would have been on hand to offer advice.
We have stayed in many rented houses/flats over the years but none have been as good as this - it will be a hard act to follow! We would love to return one day and would wholeheartedly recommend it to anyone considering a holiday in Florence.