The apartment was great! Claudio had everything we needed! Not only was he prompt answering when booking he also checked up on us while we were staying. He even happily provided a baby cot for our one year old. We had a slight issue with the Internet while we were there but we're not worried about it enough to message him. He ended up messaging us to check in so we decided to let him know of the problem. He immediately fixed it and had it up and running for us. I lived in Florence for a short time and this apartment made me feel just at home as I had before. I will definitely be staying here on my next trip to Florence.