Matilde was flexible in the time she met us at the apartment, and was willing to meet us when our train arrived late in the evening. She had cheese, bread and water waiting for us which was delicious and much appreciated after a long day of traveling--especially as we were completely new to Florence and didn't know our way around.

The bed was comfortable and the apartment was nice. Our favorite part was the view. It's a great location as well. I can't say enough good things about the view and the location.

We had a few problems (no matches to light the stove, no dish soap, couldn't turn the radiators on when it got a bit chilly at night or to dry our clothes, drain wasn't draining) but she was willing to help us and was prompt in responding to our emails/texts and quick to come over. (By the way, if you stay in the apartment, you have to turn the water heater box in the kitchen to off before you use the radiators.)

We spent three nights in her apartment and had plenty of towels to last us. Others' reviews made us nervous, but one bath and one hand towel per person were plenty for us (there were actually one or two more, but we didn't need them). We almost ran out of toilet paper, as others had mentioned (there is a bidet though...). It would be nice to have the apartment stocked with detergent, soap and toilet paper, but there is a store very close if you need them (just turn left out of the building and it's about a 3 minute walk). We had a bar of soap and detergent with us so it wasn't much of a problem--but could've been at 10:00 at night when we arrived.

The toaster/oven needs a converter on the chord and you can use the one off the fridge if you want to use it, but would be nice if it had it's own.

There are many stairs (probably 50) to get to the property and the hallway is narrow. If stairs are a problem for you keep this in mind, as there is no lift.

Overall, we had a very relaxing holiday and would stay again. This is a great, modern property. With a few more provisions on hand this property would be an absolute gem.