Benedetta's apartment was very central and she was a responsive and flexible host. The apartment is clean, as described, and comfortable. The check-in requires handing off a physical key, so make sure you plan in your transit times when coordinating check-in. The apartment is also right on the street, so it is loud at night, but it quiets down by about 12-1 am on the weekends. We were able to sleep through it, but something to consider. Overall, Benedetta was a helpful and flexible host and we enjoyed our stay at her apartment in Florence.