The flat was clean and comfortable and is very well located in the heart of Florence. It was also great value.
Given the very high number of five star reviews, I think we were probably (perhaps unfairly) expecting a little more from this flat. Although it was perfectly comfortable, there were a few issues: the air conditioning was very loud at night and not especially effective; the drains in the bathroom didn't smell wonderful (although it was very hot while we were there and this appear to be a Florence-wide problem); the only way to light the gas hobs on the stove was to use a lighter which we were given (we bought long matches as our first attempt at this demonstrated that it wasn't especially safe); and the man who gave us the keys, Mr Lombardi, who was not the host but was the only person present at the property, didn't speak any English and wasn't especially welcoming.