Victoria was a great host. She was very responsive and addressed all of our concerns quickly. The check-in process was good and the flat is ideally located right in the centre of Florence. There is a big indoor food market right next to her flat and this was such a great place for lunch! The only thing to point out is that it does get a bit noisy in the morning; but that's to be expected when you stay so central and it can be easily remedied with a pair of earplugs. Thank you for such a great stay!