I don’t even know where to start. Filippo was a wonderful host from start to finish. Communicated perfectly and it was an amazingly stress free check-in. He also let us store our luggage after checkout so we could see more sites. Filippo’s daughter Maddalena checked us in - in person when we arrived. She was so welcoming and told us about the age of this wonderful place. However, we didn’t know our 16 year old daughter was about to break it to us that she couldn’t find her expensive iPhone. Well, we used the “find iPhone” app to discover that she left it on the train and it was in Venice…three hours north!!! All evening long, we tried to reach someone at the Venice train station, with no luck. Maddalena (impressive young college student) was so kind, we thought to ask her to help us navigate how to reach someone. She not only did that, but she offered to go all the way to Venice and back to get the phone so we didn’t burn a day in Florence!! Amazing people with a great place!