Anna and Salvatore were great hosts providing us information on checkin about the best family friendly restaurants, gardens / parks to play at with the kids and where everything was in the apartment.
Salvatore was incredibly responsive and kind. One of our kids dropped a bracelet behind a cabinet that the only way we could get to was with a key (that we didn't have). I messaged Salvatore and within 15 minutes he was there to help :)
The location is amazing. Walking distance to EVERYTHING, food, museums, monuments, parks, etc.
If you're a light sleeper, you may not like all the street noise, even though the unit is well above street level, there's lots of street noise until about 3am every morning. We have a noise maker that we bring for our kids, they had no issues with the noise.
I would highly recommend anyone staying in Florence consider this spot.