The apartment was the perfect central location for going to see everything we wanted. Nice and clean with lovely Tuscan charm and character. Has Wifi and all you really need. We would like to think we are young and fit so the stairs were no problem for us but they are a little steep for the less able bodied. Absolutely no complaints with the apartment, it was a great base to explore Florence. We did not meet Francesca but she seemed nice on the phone/ email and tried to help us out when our flight was delayed by 3.5hours. We had to pay an extra 50Euros for a sweet lady to stay locally to give us the keys so we could get in at 2am! (This was obviously very nice of her to do). My only advise is make sure you discuss when you are arriving beforehand so extra plans or charges can be discussed before the booking is confirmed.