We stayed in Florence for two nights and loved having Manuela's apartment as our base. Communication was really easy, and Manuela was at the apartment to meet us when we arrived to show us around and explain everything. The apartment was spotlessly clean and had everything we needed as well as feeling really comfortable and homely. My girls loved the table football! The apartment is well placed, an easy walk to everything we wanted to see - I have already recommended it to friends and hope to come back for a longer visit one day.