Ilaria and her colleague Sara looked after us impeccably during our stay, were there waiting for us upon arrival and took a lot of time to go through how everything worked in the apartment and some great ideas of what we could see and do during our stay. They were very responsive to communications and booked us a taxi, which was much appreciated. The apartment was centrally located, perfect walking distance everywhere and had a beautiful view of the Arno. The apartment itself was very comfortable for our stay and the air conditioning worked wonderfully!! We will definitely be recommending it to our friends and family. Thanks Ilaria and Sara!!