We stayed at Pilar’s apartment with my partner for 2 nights. Our experience unfortunately was poor, we got caught by surprise with the amount of great reviews and the actual outcome. Before we arrived we had trouble contacting her as she was very slow to respond. When we arrived her mother was there who is a very nice and kind person but doesn’t speak any English, only Italian and Spanish. For us it wasn’t an issue as I speak Spanish but anyway she has a sheet with all important info of the house in English left on the table. The photos online are accurate as you can see that the apartment is small but still functional. The sofa-bed was easy to use and comfortable enough. The issue we had was that the bathroom was constantly smelling like mold (which you could see in the shower and around the sink) and there’s a very bad smell coming from the pipes everywhere in the apartment. Also we assume that someone living at Pilar’s apartment (which is next door) was smoking as we had an intense smell of cigarettes in our apartment which was coming in through the entrance door and the common door which connects the two houses. For last, our biggest issue is that the apartment is not originally a separate apartment but an extension or a room semi-separated from Pilar’s house. The entrance door was common (which they never locked in our 2 days stay) and the apartment door wasn’t locking properly. There’s also another random door next to the kitchen (which can be seen in the photos) which connects the apartment with Pilar’s house - it was always locked with the key left on Pilar’s house side. We felt very uncomfortable as we could hear everything that they were doing (walking, talking, watching TV etc) and probably they could here us as well. We’re very sorry to write a bad review but we felt blocked on our moves and what we’re doing in the apartment and at the end of the day if we wanted a room in someone’s house we would book one.
The location is good, walkable distance to every important touristic attraction and the rooftop terrace was nice with beautiful view.
Overall, it wasn’t worth the money, however Florence was beautiful and issues aside, we had a good time.