Paolo is really nice and helpful. He recommended places to eat and had lots of maps available for use. Paolo was a lot of fun to talk to over breakfast in the morning. Very good at getting back with communication. The tram is being built in front of his place, so there is a lot of construction, but it was not an issue as far as getting around. It'll be great when it's finished. Also, the shower is a little wonky to use, but doable once you figure it out. Watch how long your shower is or you'll run out of hot water.
Would definitely stay with Paolo again when I'm in Florence!