This was my first time in Florence and Traveling abroad alone (I am 20 yr old college student) so I was nervous at first but Alice took all my worries away! She gave me a map and showed me all the great places to go, general tips about Florence, told me best way to get from airport to her place and was great about meeting me at apartment when I had flight change time of landing. She also called me a cab when I needed to check out. Her place was very clean and safe. Anytime I had a question she always was there to answer it. Overall a great stay and great first few days in Florence!