Francesca is AMAZING. She is the sweetest person ever! Super friendly and helpful, always very responsive. She prepares these incredible welcome packets for her guests and spends time going over all the details with you. Her apartment was wonderful to live in! Spacious and well decorated. The stairs leading to the apt were a little steep and tiring but I think most Florence apartments use stairs so we got used to it after a day or two, and it's a good workout for after meals! Location is PERFECT. We walked everywhere. We will stay here every time we visit Florence, no question about it!