We had a great time at our stay in Florence! Federico was very responsive and helpful. We had troubles with the electricity going off and on. He then informed us promptly that it was an issue in the area. It was resolved in a timely manner thanks to Federico! The place is in an amazing location! Right next to all the great spots...not only the touristy spots but also near the local bars and restaurants. It's also in a quiet street and quiet building. We stayed over New Years and didn't have any issues. Thanks again!