Emilia was a very gracious host. She was very welcoming, had a detailed Street map and local information for us on arrival, and gave good tips about where to find groceries, pharmacy, and restaurants, etc. Communication before arrival was excellent and check in and out was very easy. The apartment itself was BIG, clean, and suited our family of 5 very well. The 3x queen size beds were very comfortable. One bedroom on the main floor and 2 separate sleeping areas upstairs. The air conditioning worked well and was a must as Italy is hot in summer! If in-suite laundry is important to you, this place has a very user friendly washing machine. The location is ideal - a short 7 minute walk from Santa Maria Novella train station. It is within easy walking distance to the Duomo, the Accademia, and Ponte Vecchio. We absolutely recommend Emilia’s apartment!