Cristina was very responsive, and the apartment is a short 10 minute walk from the train station. On arrival she provided a helpful orientation to the apartment, which is exactly as the pictures show -- though that view in person is off-the-charts amazing and exactly why I booked. The neighborhood is accessible to everything you want to see in Florence. The only thing I would change is the check out time, which is on the early side at 10 a.m. No question I would definitely book Cristina's amazing apartment again.