We don’t usually like to review places if we don’t have complimentary things to say but in this instance we feel we need to warn potential customers:
The apartment is in poor condition. Everything is old and falling apart. The toilet blocked on our last night causing the bathroom to absolutely stink. The tap fell off in the master shower and needed to be screwed back in place, the capping over the toilet flush mechanism fell off repeatedly, no kettle was provided nor was there drinking water provided in the flat (we had to go downstairs to the reception area to fill drinking bottles). A part of the skirting was not attached properly to the wall because the glue had failed.
The bunk beds were of poor quality with the mattress of the upper bunk which was folded up up against the wall, falling down repeatedly onto the lower bunk so that we had to unfold the upper bunk to stop it falling on our child below.
Further more, the building is old with awful acoustics so that any noise in the stairwell is amplified. The flat is on the fourth floor with no lift and the kids sound like a herd of elephants every time they leave the apartment. The kitchen is tiny and there’s no comfortable sitting space for a family. It’s kind of like a hotel hall with three rooms coming off it (that require a key individually every time the door closes), a tiny, old and unequipped kitchen and an entry that’s been turned into a tiny lounge. It is NOT a suitable place for children!!!
We did not complain about the many and varied problems with this apartment because we accepted that it was an older place in need of maintenance and that we’d made a poor choice. The staff were friendly and the position great so we didn’t make a fuss. Unfortunately however Cassa Rovai have blamed us for damaging the skirting boards (how on earth you could do that without tools if they were actually attached is a mystery) and are even trying to charge us for putting the bunks down!!!
Staying here with children is a recipe for disaster - you’re likely to end up with a bad review and possibly a bill for the maintenance that they are apparently trying to avoid paying for themselves.
Stay away if you have kids!!!!