I met Jawid on arrival who works for the flat, and he was extremely welcoming, friendly and helpful, even sharing his lunch with me and showing me how to use the coffee style infuser for the first time. Thanks Jawid!
The location is incredible, close to the station and you walk out of the flat straight in to the hustle and bustle of central Florence.
I would certainly recommend this place based on the research I was doing in to other places. My friends for example stayed at the same time in the Hilton Metropole, because it had a good offer going, but I visited and the area is horrible!