Bad communication since the reservation. Giovanni finally responded to our messages just 2 days before we arrived. No gas which meant cold water and no use of the stove and oven, which could happen, but no excuses presented by Giovanni concerning the fact or even trying to compensate that in any way. The person who received us didn’t present any excuses when he saw that the cleaning lady was still there ( one hour after check in) and acted very casual about it, even when he saw that we would leave the apartment in a hurry to let her finish, and about the fact that we wouldn’t have any hot water or gas.
Despite all of that, the apartment is very well located and clean.