You can expect top notch accommodations and service from Barbara and Lizza. Lizza met us and was waiting when we arrived. She was thorough in explaining everything and gave great suggestions on places to visit and eat. I loved that she texted the next morning to make sure all was good and to see if we needed anything. That's the type of service people remember. I will be telling friends about you and we will definitely stay here again in the future when we return to Florence!