Federico lacks communication and business skills, I thought it was just a language barrier but I was incorrect in that assumption.
Several times prior to my arrival, Federico asked for information from me that I had already provided which was somewhat irritating but was not a big deal. The real problems began when we arrived in Florence.
The listing required we call 30 minutes prior to arrival, which we attempted twice, both times there was no answer. When I messaged him, he did respond but there was no responsibility taken. Instead, I was given excuses and blame to his “colleague”.
The neighborhood was scuzzy and felt unsafe. We waited for his “colleague”, for over a half hour on the very busy street with our luggage.
When his “colleague” finally called back, she was very rude on the phone, chewing me out and telling me we are supposed to call 30 minutes before arriving, which as I mentioned, and told her we DID!
After 30 minutes when she finally arrived, She spent all of 5 minutes “showing” us the place. No instruction
AT ALL on how to use the tv, washer, Wi-Fi, etc. No apology for keeping us waiting on the street. Just very very poor customer service. No explanation at all before rushing out the door.
Then lastly, the interior photographs look nothing like the property!! The place was horribly dark, both in the lighting and the feel of the place. It felt scary and unclean. One bed did not even have pillows! None!
I feel misled on this Airbnb listing and very irritated. I use Airbnb very often and have never experienced anything like this nastiness. Even our 2 previous Airbnbs for this Italy trip in Avieno and Venice were amazing with fantastic hosts; as well as our Airbnb in Rome was awesome! We have another Airbnb stay scheduled in Catania and we have also enjoyed several Airbnb experiences this trip, which were all great.
This place was horrible and the customer service was unacceptable.
I would not recommend.
I am currently waiting on a response from Airbnb regarding a refund. I am requesting the entire cost to be refunded because I only spent about 10 minutes at the property. I paid $711.59 for 5 nights. I would love to remain a loyal customer; but I would not feel comfortable in the future booking through Airbnb if this is not handled properly. In all my stays and experiences through this company, I have always been extremely happy and satisfied; I’m hoping that this was just a fluke and I can continue to use this as my primary source of vacation rentals.