Michele went above and beyond for my girlfriend and i during our stay. He greeted us on time and even offered for us to leave our bags their earlier then the check in time. When we were greeted he gave us a tour of the apartment, showed us all the amenities, and even took time to teach us a little about the neighborhood and its hot places to eat (which was great because it was our first time in Florence). He even sent us a whole list of restaurants in and out of our neighborhood which was super helpful! The apartment itself was beautiful and clean, which is always a plus when traveling. Everything looks exactly as shown. 10/10 would do again.