We enjoyed staying at Heart of the Town. Ilaria was in touch both before our arrival and while we were in Florence and provided great tips for local restaurants and other points of interest. As were driving, Ilaria's friend met at outside of the center, and helped us with parking and getting used to the apartment and the neighborhood. The apartment cannot be better located - everything was 5 minutes (or less) walking distance. The place itself is very spacious and beautiful. If only there was an elevator, we felt those 100 steps every time we were coming back, but being so close to all the action is priceless. Highly recommend Ilaria as a host, and the apartment. Hope to be back someday ...