Guia was very flexible when our train to Florence waa late and we had to postpone our check in. The apartment is lovely - beautifully decorated and cosy, with all amenities necessary. The only downside was that the apartment is right by the entrance and not very sound proof, so it was quite noisy at night and, because the bed is elevated, the light from the entrance corridor kept on shining through the window above the front door (despite closing the curtain). Another small thing is that there was no toilet paper when we arrived. This is a minor issue but we were there for such a short stay that we would have liked to avoid having to look for a supermarket to buy some when we first got there. Otherwise the apartment was in a great location and in walking distance of all the major tourist attractions.