Pam was pulled away during our visit, but is known for her over the top hints on places to go in Florence and her help with local logistics. The apartment is perfectly appointed with a lovely outside area to relax after a busy day out seeing the nearby museums and sites. Everything is within walking distance. When we moved on to Rome, we missed the super conveniences we had had at the Pergola! It has all the amenities of home in a well appointed space, is in a safe, quiet, well lit area and you can walk to everything! I did find a taxi to and from the apartment to the train station a great way to have a no hassle beginning and end to our wonderful visit (approx 15EU divided by two of us:). Pam helped book the return taxi ride for us and it was timed perfectly!