We couldn't have been more pleased with our stay at Pamela's flat in Florence. We had never visited this city before, and the location was ideal for everything. The check-in process with Pamela was very smooth. She greeted us, gave a tour, provided helpful tips about what to do in Florence, and even booked our taxi to the airport on our final day. We would definitely stay here again. And the rooftop terrace was amazing. There was a nice table for four people, and it was perfect for our cards and wine nights, while overlooking the Duomo.