First of all the location is very good, it is tucked away in one of the alleys (or vias?) just a 2 minute walk from the Duomo in Florence.
Grazia was accommodating enough even though we were 30 mins outside of the check in time, I believe her dad was there at the apartment to check us in. He was nice enough and gave us all the information we needed and some tips on where to eat.
The room was slightly bigger than the photos make it out to be, but looked slightly different from what we expected. Nevertheless this was not a negative thing. It had everything we required, and it worked a bit like a hotel room. Everyday someone would come in and freshen up the room and replace the toiletries if required.
Everything in the room was clean and the beds were comfy. There was also an extra pillow for us.
There were a few minor issues, being that we did not have access to the aircon, and that the toilet smelled a bit weird at times (this is before we used it I promise). Also, being in the heart of Florence, you sometimes get people walking through the streets and might wake you up at night if you sleep early.
Thanks Grazia we enjoyed our stay!