We were not able to meet Luca, but someone named Nicholo checked us in to the apartment and he was great! He spoke amazing English and he was able to recommend a ton of great restaurants in the area. The apartment itself was exactly how it looked in the photos and it was in a great location - about a 10 minute walk to the train station. The only negative was that when we arrived to the apartment someone had turned on EVERY heater in the apartment and it felt absolutely miserable in there. We turned off the heaters and turned on the air conditioning only to find that the AC downstairs was broken. When Nicholo called Luca to inform him, Luca said to turn the upstairs AC on and that it would cool down the apartment in a few hours. Well two days later and we still weren't able to get the apartment to a comfortable temperature. I emailed Luca asking him to provide a fan, but nothing was ever done. It was the middle of June and very hot outside so opening a window didn't help either. Other than that, the apartment worked out great for us.