Francesca allowed us to drop off our luggage early which was extremely helpful. She was very thorough in explaining the odds and end of the apartment and even left us a list of recommended restaurants. I accidentally locked us out of the apartment and within the hour she was there to let us back in! I felt terrible but she was very understanding and repeatedly reassured me that it was okay! The apartment is as pictured and right in the middle of great nightlife and restaurants. The only thing that was slightly disappointing was that there is no elevator in the building. We had several pieces of luggage and our Grandmother was traveling with us so that was a bit challenging. Other than that it was great! : )