We were met by a very nice young lady who spoke perfect English. The communication was excellent throughout, and the office of the apartment management was just a flight upstairs from the apartment. The view was excellent, and location was great. Photos and description just like the listing. The location was perfect, we could walk everywhere, the Duomo 10 mins away, the Pitti Palace only 5 mins. Train station about 15 minutes. Even though the apartment is right over the busiest bridge in Florence, it was very quiet during the night, and even during the day you couldn't hear much. The washing machine worked perfectly and we could hangdry our clothes. There is also an air conditioner. There was no sugar, coffee or shampoo, which would have been nice. There is a supermarket with very affordable items right across the street, very convenient. It was perfect and we really liked it there. We could leave our bags on the last day in the office upstairs so we could walk around one last time before heading to the train station.