The place is perfect. Very clean and charming, almost like a boutique hotel. Alice really made my trip–I was only in florence for 2 days and she spent a half hour with me when I checked in just showing me what to do and where to go and how to make the most out of a short stay. The room was worth every penny and with the added personal touch it was the best deal I could have asked for. Will definitely be staying here next time I go to Florence.