This was my first time using Airbnb and Claudia made it super easy. Was in constant contact with us to make sure she was there to let us in, even with the rain. The apartment was beautiful and the perfect location to explore Florence. More importantly she was a gracious host, when I asked her for some gluten free recommendations she went and found us several within a few hours of us being there. I couldn't have asked for anything more and would highly recommend staying with Claudia in Florence!