Pierpaolo was very accommodating and helped us to book a tour to Siena and nearby. He was always available for questions, in once instance he came by 20 mins after I contacted him. The place is totally new and renovated in a modern style, just like a hotel suite. Nice touches were wine and fruit for guests, and Bose speaker for music. He also helped us with luggage up the narrow stairs - 3rd floor- and called taxi for us as we had an early flight at 7am. Very professional host, can’t get better!