I had a great experience staying at this flat! It was very clean and nice. Marianna was an incredible host. She always responded to my messages in less than 10 minutes. One evening the power went out and within half an hour her father arrived to fix it for me! I know some previous tenants had complained about the sound of the neighbors, but I honestly never had a problem. Perhaps it might be bothersome only if you're a very light sleeper. The Internet could sometimes be a little slow, but I noticed this was a problem throughout the city and not just at the flat. Would highly recommend this flat to anyone looking to stay in Florence!