Great apartment to stay in as it’s in the center of Florence. You have plenty of restaurants, attractions and bars.! Check in was a breeze. We were greeted and given a tour. However, you should be aware that there are stairs you have to take to get to the apartment and these are very steep. There’s also an odd odor in the hallway but clears up upon entering the apartment. The apartment was very clean and spacious. Our AC stopped working while on our visit and Luigi made all efforts to resolve the situation. My only complaint is there was not sufficient toilet paper. I reached out to Luigi and made him aware and he responded the next day around 6am that he’d have a worker drop off toilet paper. However, that never happened. At 10pm, I reached out to Luigi again to let him know that the toilet paper was never delivered and we had to go buy some. Luigi, responded that his worker didn’t bring any toilet paper because he initially left 1 roll 1/2 half and thought that was enough for the 4 days we were going to be there. I was very upset about this to say the least. Instead of having me wait and expect the toilet paper Luigi should’ve had better communication . Other than that there were no other issues or concerns.