Raffaella was a great host—followed up with us often before the trip, and was there when we arrived after a train delay from Venice. Listing description was accurate, but the place was even better in person. Neighborhood was a culinary wonderland, and the view from the window was jaw-dropping. Rooms were a little cold in the evening, but Raffaella had showed us where extra blankets were, so that was fine. She recommended some restaurants, told us where the supermarket was (very accessible from where we were), and some "how to's" around the place (electricity, keys, etc). Her house is also impeccably decorated. My mum couldn't stop taking pictures. The location was also superb. Close to all the places you could possibly want to go in Florence. Go see the sunset at Vecchio, walk to Uffizi ... you name it, it's probably 15 minutes away, and the streets you walk will be peppered with wine and gelato shops. You'll love staying at her place—it was a fantastic deal, and Raffaella is a fantastic woman!