Matilde met us in front of the apartment with our key, showed us around the apartment and recommended a few restaurants in the area. The apartment was clean and well-kept. My favorite part was the large window overlooking the Boboli Gardens. We kept it open at night and were not bothered by any bugs. (The bedroom had a small device that kept the bugs away.)
The neighborhood was just right for us. It was away from the tourist crowds, but within walking distance of everything. We used a cab only to and from the train station.
The only trouble we had was "operator error" when using the clothesline. Two items fell from the line. We were never able to retrieve one of them, but the other we got by climbing out a ground floor window into the open space below the clothesline. Matilde had suggested we knock on the door of the ground floor office to gain access to that space, but the office was not open before we had to leave. This problem was totally my fault. I just mentioned it so others can be careful when hanging out their laundry.