Although we did not get to meet Laura she responded to our emails quickly and provided everything we needed. We had a wonderful six weeks in the apartment, it is in a great location, on what we think is the best side of the river with lots of interesting shops, cafes and bars. The apartment has everything you could need, is clean and bright and the bed is very comfortable. The balcony is an oasis in a busy city although the sun can be very hot in the afternoon. All of the major attractions of Florence are within walking distance but the apartment is also close to where the locals eat and drink so some excellent places to eat close by. We would highly recommend this apartment for anyone staying in Florence.