Daniele and Clara were great and we really enjoyed our stay. We did cause a couple issues ourselves, including using too much power and tripped the main switch to the apartment. We did have to make a call, and Daniele practically ran to the rescue! A couple of the A/C units did not work well, but the stay was still comfortable. Daniele and Clara also accommodated our request for lots of coffee pods as everyone in our group are huge coffee drinkers! Would certainly stay again next time we are in Florence.