We have stayed in Michelle's wonderful apartment before so we knew in advance that it would be immaculate, light, bright, well equipped and comfortable. The location is great: an unpretentious area of the city with lots of bars and restaurants just down the road yet just a short walk from the centre of things. (We discovered a pedestrian route into the city, along Borgo Degli Albizi, which is a very pleasant way to get there.)
Michelle is very easy to communicate with... easy going and helpful at all times.