Everything went great for us during my short stay here. The apartment, while a little tight for 3 people, was absolutely perfect for us. It’s in a phenomenal location and is a great deal all things considered. The only issue was the single bed is a little unsteady and the communication was a little delayed. Other than that everything worked very well for us. I would definitely stay here again the next time I am in Florence. Also make sure to request for the extra single bed ahead of time!