Apartment is in a great location, 5 min walk to train station, central to all major sites. Fast response to queries. Accomodated early baggage drop off. Met by Pam, who was helpful with suggestions and gave a very thorough tour of the apartment.
The unit is large and comfortable but needs some TLC. The loft area had very low ceilings, especially the bathroom, leading to a few forehead bumps. Note that 2nd floor means 3rd floor by North American standards. Had some issues with the heat. Got way to hot despite thermostat being set at only 18-19 degrees.