Letizia and her family are very warm and professional, and she was extremely responsive. The apartment is impeccably decorated, and the outdoor terrace was a fantastic bonus - we enjoyed many breakfast pastries outside from the pastry/chocolate shop a few steps away. The location is perfect - a short walk from the Ponte Vecchio crowds but quietly tucked away in the Oltrarno among artisan workshops and hidden gem restaurants. I hope I get the opportunity to stay here again!