The apartment is exactly as portrayed in the pictures. Very clean and spacious and located not very far from the Duomo. The rooms are huge and the bathrooms (although not as large) are very well set. AC worked perfectly. The stairs can be a hassle if you are carrying a lot of bags but the apartment is totally worth it. There is also a market a couple of blocks away, an amazing bakery down the street and private parking around the corner (we used the one on Via Fiesolana). We did not get to meet Nicole personally but she was very attentive and helpful throughout our stay. I will be looking forward to staying here again and would definitely recommend it to others.