I would describe this as adequate. The location is absolutely top-notch, right near the train station and the historic center of Florence. Antonio was very accommodating with scheduling, which was wonderful. However, a few things didn't meet our expectations. The room was clean, but not tidy. At check-in, we tried to get in touch with Antonio by phone, but this (confusingly) failed because he was out of the country. Also, even after a good search, we couldn't figure out where the towels were!