This apartment was great! Very comfortable, extremely clean, plenty of space for 4 travelers. We loved that each room had a private bathroom and there was an additional half bath in the first floor. If you have trouble with stairs, this may not be the best fit for you, as it is 2 floors. Costanza and Gisella were very communicative and friendly. Gisella met us outside for the apartment for check in and provided many recommendations for things to do in Florence. Location was excellent - walking distance to the major attractions, restaurants, and the central train station. Brand new washer was useful as we were on the second half of our trip and we needed to do some laundry. There is an AC but we were not able to get it to work (likely user error on our part) but the weather was fresh so we just opened a window. Overall a great stay, one of the cleanest and comfortable airbnbs I've stayed in.