We communicated with Martina during our stay. She was quick to respond to our questions. We actually loved the location and were amazed how quiet it was. With the windows closed. The bed was also comfortable for sleeping. It was perfect for what we needed the two nights we stayed in Florence. Checkin was a breeze with the good video showing how to operate the lock box and keys. We were very happy with the checkin and checkout process. The bathroom could use a little more space for bath supplies and is a little tight. It that goes for many places in Italy. Unfortunately it was hot during our stay and the air conditioner did not work. Because the windows need to be closed to seal out the noise outside, the place got very stuffy and it was hard to sleep. Hopefully the air conditioner is fixed and working for any future guests.