Great location, clean, verycomfortable beds and nice touches throughout. Chiara met us on check-in to show us around and then came by on checkout to collect the keys. There was five of us and the bedroom lofts were great for us, my husband and I in the loft on the kitchen/living room side and on the other side of the entry my Sister and her two teens had their own space with two rooms and bath. Kitchen had all the things we needed including dishwasher and we made use of the washer/dryer. Wonderful space and great extra touches (plenty of towels, converters, books). Would definitely stay again here when we come back to Florence.