Isabella was wonderful! She was extremely attentive and helpful from the day I booked until I checked out. The flat is spacious and in a great area being within walking distance to everything. We took public transport once the first day. She is very sweet. Had fruit and water for us and even prepared italian coffee on our last morning as well as called us a taxi for the train station! She gave great recommendations and we definitely want to use her again for another Florence trip. Ciao!