Gaetano was great and so was the flat. We were late to arrive to Florence due to a train delay. When we messaged Gaetano, he was very understanding and waited for us to arrive to the apartment. Though he didn't speak much English we were able to communicate and I could tell through his personality that he is a kind and warm person. I would highly recommend staying with Gaetano again and to anybody who is looking for an authentic, and well located Florence apartment.