Location, location, location (and a super apartment). Having travelled to Firenze from time to time during the last 12 years this is by far the best apartment I have stayed in! Santo Spirito is the true gem of the city and you can stay away from the overcrowded parts of the city while still being in walking distance of everything. Benedetta was very helpful and both check-in and check-out was top class. I will be back for sure!