Fabio takes his role as host very seriously. He was always prompt in responding to questions, and kindly held some mail for me until my arrival. This is a charming, authentically Florencian B&B south of the Arno River but easy walking distance to everything. Fabio's breakfasts are delightful--way more than coffee and a croissant. Wifi worked perfectly--not always the case. Loved the rain shower head! I felt perfectly at home!