Location, location, location! Francesca's apartment was truly in the middle of everything. My fiance described the location as "the Time's Square of Florence" - so i you don't like being in the middle of it all and crowds, this might not be the place for you. The apartment was walking distance to all the major sites, restaurants and shops. The home was very clean, and the bathroom looked as though it was recently remodeled. Our stay ended sooner than expected when the A/C stopped working upon check-in, but Francesca was quick to response and quick to get a technician out to fix a day later...sadly, we could not bear the heat and moved to a hotel due to our short time in Florence. Despite the language barrier at times, Francesca was easy to communicate with and refunded us for part of our stay due to the inconvenience. I would not suggest this home if you are older and unable to handle stairs well...there are a LOT of very steep stairs to get up to the apartment.