Francesca's apartment was wonderful, with everything you need and in the ideal location. The apartment is one minute away from Santo Spirito, a wonderful very Florentine square which is close enough to all the main tourist points but across the river so you get a feel of what Florence is really like. The apartment itself is very cosy, and the balcony is a great place to sit and relax. The bedroom is nice and very comfortable. The only possible drawback I can think of is that the neighbors were quite noisy at times, however we had no real problems with this.
We didn't get to meet Francesca, however she was very helpful in all our communications and gave us a wonderful guide on the best local restaurants and bars and the best places to do your shopping. We did however meet her friend Rosa, who was very nice and extremely helpful, leaving us a welcome breakfast and very kindly letting us into the apartment after we had checked out as i had forgotten some drawings i had done there.
All in all a lovely stay, thanks a lot - highly recommend to others!