Sandra is absolutely charming. Our train was late by an hour, which affected her plans for her day but she was so gracious and patient I could have hugged her! The location is fantastic. Everything is easy walking distance, but because it's tucked into a small side street, it was very quiet for how central it is. The sofa bed is very comfortable, although it is in a room that can't block all light if that's important for the person using the second bed for sleeping. The flat is well stocked and very clean, with excellent security.