I can honestly say that this is the very nicest apartment I have ever rented on Airbnb, and I have been in quite a few! The location is spot on, in a non-touristy interesting area within walking distance of all Florence's wonders. The apartment itself is gorgeous: light filled, simply but stylishly furnished and with everything we needed to make our month's stay comfortable. We didn't meet Michelle in person, just her charming husband Fabio, but she was excellent at checking in occasionally and responded very promptly and good naturedly to our ineptitude with the lock on the door! I cannot recommend this place highly enough.