It was a horrible stay in Florence. I left all these days pass in purpose to be as objective as I could after all theese I lived in Massimiliano's place. I will focus on 3 incidents (for a 3 nights stay). We were trying to find out how to check in under 40 degrees and we spent a night without elecric supply. First of all we were informed from airbnb house rules the earlier check in time. Arrived in Florence, we went somewhere to have lunch and Massimiliano snt us a message with a whatsapp number. We called him, he didn;t answer so we text him that we woud arrive after 2 hours. When arrived there was nobody there and after half an hour in whatsapp we found a message "who are you and for what apartment" We had already dead batteries from calling airbnb to find a solution and I was frightened that I had to find an alternative when he told me that the next available time would be an hour later. (no apologies of course). Finaly 10 minutes after the deadline given another (third person) came to give keys and take the money. (Notice that this host doesn't charge cleaning fee and linen through airbnb but somewhere in rules he will demand 50 euros for that).
Before our last night we planned a trip and since in a hurry we just pulled the door. When arrived we found the door double locked and without electricity power (except the fridge). It was nearly 10 pm. We texted the host, texted the representative, noone cared, noone did anything and we spent our last night without airconditioning in a high noise neighbourhood, without the ability even to have a shower or charge our cell phones. Of course no reply (or apology from any one).
The apartment was renovated and clean. Nevertheless getting to it demands steep stairs (in Greece it is illegal to rent houses with these stais).
I hope no one else have the same experience with us.
I hope Massimiliano's way of managing his apartments changes (I am a host too and his values are far away from airnbn values)