READ THIS ENTIRE REVIEW BEFORE YOU BOOK. First, the manager Cristine is very responsive and tried hard to make us happy. The apartment is pretty much like the photos. However, the chest of drawers in both bedrooms is broken, the beds are uncomfortable, the refrigerator needs to be replaced, the place is extremely dark and the windows open to a building blocking the light. Worse yet, because of the noise and dust from the ongoing construction in the entrance and stairwell during our entire stay, it was impossible to enjoy the apartment and our stay in Florence. There were days that we were unable to enter or leave the apartment without the workers having to move their equipment or debris first. Additionally, street vendors start picking up their carts at 5:30 am every morning from the storage spaces below. We wanted to leave within a few days but would have lost our money as Airbnb would not support our position. This listing should be removed from Airbnb until work is finished.