Luigi is a horrible host. When I booked the place, he would respond to my message. One week before I arrive Florence, I told the host advising him of the time that I would arrive, the host said it was okay, and told me that I could get the assistance from the restaurant below his apartment. On the day I arrived, the people in the apartment told me the host could not be contacted. I was told that the apartment was occupied by other people, and was offered with a very poor, dark and dirty apartment far from the train station with lesser bed room and bathroom than the one I booked. Despite my advance payment of the rent and fees for the apartment, I could not access to the place. The host never responded my request for help and did not show up. I have to urgently find another place to stay that day. The host is horrible and irresponsible.