Clementina was very easy to work with. She quickly responded to all my messages and was flexible in our arrival time. This was much appreciated. Also, the apartment is excellent. It is very close to all the main attractions of Florence and directly on a piazza. The apartment itself is modern and spacious and was especially clean when we checked in. Everything worked well including the air conditioners. We will stay here again without a doubt when we return to Florence. Thank you, Clementina!