Very neat and spotlessly clean. The owner was very nice, and helped us carry our luggage upstairs. When we leave, they carry our luggages to the bus station. We were even greeted with a bottle of wine. The nicest host we ever meet so far. The location is perfect, about 10 minutes to Piazza Michelangelo to see the sunset and a close walk to the cathedral of santa maria del fiore. 2 minutes walk to bus station. We enjoyed every moment of the city.