Convenient! Checking in and out is easy. Communication with Marco went smoothly. He gave us a map with recommendations for what to do and what to eat. The gelato place he recommended was so good that we went there every day during our stay. We like that the place is so convenient and that it has a small kitchen. The room is on the first floor, so we hear people coming in and out. But it is understandable. We will definitely go back to stay the next time we are in Florence.