Ilaria is amazing - very responsive and helpful. The apartment is in a fantastic location - just minutes from the train station and within walking distance of all Florence has to offer. The beds were comfortable, the air conditioners worked well, there was plenty of hot water, and the apartment is very quiet. Do note that there is no living room, so there is no place to hang out and lounge - just a dining room table. The apartment overall is also quite small, so a long-term stay would be challenging. Finally, the internet was also very, very slow and kept disconnecting. It made working and streaming impossible. If fast wireless is a priority, then this apartment is not for you.