Martina & Irene are very easy to work with. Great communication and the check-in was easy. Location is perfect. You can walk to most places including train station and Duomo, both within 10 minutes of walk. The only time we took the bus was to Piazzale Michelangelo. The apartment is on the top floor, so be expected to climb stairs. Martina helped us with luggage, and the stairs don't bother me too much. The only thing that I hope they can improve is the WiFi. I am getting less than 1Mbps speed that is really just too slow if you need to do any work that requires a working internet. I need to backup photos on the cloud. I didn't bother with the WiFi and ended up using over 6Gb with my cellphone tethering for 2 days. Anyway, everything is great and you won't be disappointed with this place.