All the arrangements were easy. Francisco (local contact) was very helpful. The apartment was very nice and in a great location. The apartment was spacious. Very comfortable bed (did not try the sofa bed). Good, usable kitchen. Quiet, with a bit of street noise. The elevator works well. Great location, right at the base of Ponte Vecchio, easy walking to all the major sites. Lots of good restaurants very close by (try Susan's recommendations). I had a seamless, good experience.