The apartment was cozy, clean and modern. The hosts were really polite and their response time was fast. I did encounter problems with the keys though, which at one point nearly took me 40mins to open to the door. (unfortunately, the hosts did not pick up my calls as it was past working hours for them). The listing is located in an old historical building, therefore, the door was certainly rustic to say the least. The heater was also not working when I first moved in, but the staff managed to fix it on the second day and in addition, provided some thick blankets. Besides these problems, I had no other issues with this apartment and would totally recommend this to anyone who wishes to stay in central Florence. The bed was also comfortable and the listing has a fully functional kitchen.