We loved staying here! The location is right next to the Santa Maria Novella Piazza and close to so many restaurants and attractions. Isa was fabulous to work with, very responsive and prompt - she gave us great local recommendations. The unit is up 4-5 flights of stairs - which we preferred, we wanted to work off the wine and bread ;-) but it's something to note if you have a lot of luggage. We felt very comfortable here; it had everything we needed, and we'd certainly stay here again!