Federico was great....always prompt in responding back to my emails. Even called in a taxi for us for when we had to leave to get to the train station. Getting in was a bit of a problem because the communication wasn't clear that our arriving in front of a locked door on a busy street at 3:30 mean't no one was there to let us in till 4:30. So we were getting a bit panicked we'd been "scammed". But this was because Federico was out of town and his friend got stuck in traffic but was trying to get to us. And...not having internet or phone access on our end was the main reason we weren't able to be reassured. But once in...it was GREAT! Loved, loved, loved the apartment. The location cannot be beat. Truly! Climbing up 8 flights of stairs was a bit of a workout but do-able. And I could then justify the gelato! :). I was disappointed to find there was no hammock but the view and little table and chairs set out for us on the balcony were more than enough. I am a clean freak and want lots of pillows to sleep on so other than wishing the apartment overall had been dusted more and that there were more than just 2 pillows on the bed for sleeping....the apartment was everything we'd hoped for and more!