Annarita met us and was amazing. She helped us get settled into the apartment and showed us how everything worked. The apartment was in an AMAZING location! Near the Duomo and central to everything. The only improvement that could be made is with the air conditioning. It was very hot in Florence during our time there and the AC barely worked in one of the bedrooms. Annarita was awesome and brought a very nice fan so that we could use it in that bedroom which made it much more comfortable. The apartment was stocked with everything we needed and even had some extra comfort items (juice, cereal, cookies, croissants, etc) which was a very nice touch.