Words really cannot describe how wonderful Sylvia is. We came with our 3 daughters and She went above and beyond throughout our entire stay. She was an absolute delight to meet and talk to. She gave us recommendations for where to eat and even made a reservation for us at a local restaurant ‘La Gratella’ which was fantastic. The only downfall of staying here is that you won’t want to leave. We definitely recommend staying here and if we ever get back to Florence, this is the only place we would stay…..do yourself a favour and book a stay here, you won’t regret it.