Natasha and Alex were very welcoming! The room was exactly as pictured, and we had everything we needed. The location is perfect! It's right around the corner from the Uffize, and a short walk from the Duomo, Mercato Centrale, and Ponte Vecchio. We arrived late in the evening, and they were ready and waiting for us and helped us get settled. They had a map of Florence and took the time to show us all of the big attractions, along with their favorite restaurants, gelaterias, and grocery stores. All of their recommendations were fantastic! We loved our time in Florence, and it was definitely made better by Alex and Natasha's hospitality. We will definitely be staying at Maison Orange again the next time we are in Florence!