Check-in was superb! Salvatore was able to explain and recommend to us different restaurants and places we can visit. We were a family of 7 adults plus 2 children, the sleeping space was enough but having one bathroom and small kitchen was a downside. During our stay as well, we had slight problems with the toilet plumbing but everything was explained and temporarily fixed. Location was perfect. Elevator on 1st floor up. So there is a flight of stairs from ground to first floor.