Really unfortunate experience. I will share the positives and negatives. Positives - Silvia and Paolo are communicative and friendly enough. Great location.
Negatives: the apartment really smells awful. It’s coming from the upstairs bathroom and smells like drainage smells. The smell was so bad that we couldn’t use one of the bedrooms at all. Silvia was responsive but didn’t help our problem with the smell just told us we were wrong. The beds are very uncomfortable, hard and small (also two single beds so pictures are inaccurate). In the two upstairs bedrooms, the ceilings are very low (Under 5ft) so you have to duck everywhere. While the bathroom is nice, the shower pressure is very low. Lastly Silvia came in the apartment during our stay without permission (she asked but didn’t wait for our response and told us after she went in).
Given the price, current reviews, and “superhost” status, we left feeling so disappointed.