Pros: Prompt reply from Dante about availability of flat, easy checkin through Sibilant and Angela, clean and spacious one bed flat, great location as it's walking distance to all the attractions (22 mins to the main duomo, 15 mins to the train station, 20 mins piti palace, 5-10 mins bakery, supermarket and good restaurants), quiet neighbourhood, internet access provided through a USB dongle ( although this is limited to 100 mb a day)
Cons: Quite narrow bathroom (on the plus side fixtures are modern), very very weak shower, mosquitoes, checkout was an hour late making me miss my bus out of Florence