Tina and Diego are lovely. They really provided alot of help and I felt really safe in their home. I went to Florence by myself so for me safety is a big deal. their home has everything you need. a kitchen, clean washroom, and generally a stylish place. One thing to watch out for is that the apartment is all the way on the top floor and because Diego explained that the building itself is very old and has been renovated, it does not have an elevator. if you are coming with a big bag you need help getting your stuff up and down the stairs. Other then that I have no complaints about the place. And the stay is also right at the center of Florence so everything is walkable.