We stayed here four nights and we had good and bad experiences. The location is great -- we were literally 10-15 minutes from any place we wanted to visit in Florence. The apartment was clean and the bed was reasonably comfortable. Unfortunately, we were told we could check in an hour early but the host was 40 minutes late making us wait in the heat. The AC was not very efficient and struggled to keep up with the hot Italian summer. Also the shower did not drain well and by our last night it was very backed up. These little annoyances didn't stop us from having a good time in beautiful Florence, but they did make for unfortunate distractions.