This apartment is located in an excellent area in Florence. Lapo kindly allowed us early access and late check out due to no other bookings. Communication was also quick. The only issue we had was there was no spare toilet paper nor tea towel, which Lapo dropped off. Also, if you have a snorer do not select this aparment, as there is no separate room with walls. I think he may be over-whelmed managing a number of properties as well as a FT job because he was confused as to a missing key situation which was not related to us. Overall, I would stay in this apartment again.