Chiara definitely is not a good host, not polite at all and needs training to deal with people. I have no complain about the other two ladies, Viola and Silvia. I don't recommend this place.
Chiara did not accept the feedback provided regarding to the apartment and replied back asking me if I have read the description and the list of utensils provided. Besides that, she was extremely rude in a situation we experienced when we forgot the key in the key lock and we were not able to open the door from outside.
There is a stick at the door informing to not leave the key at the key role but lack the information that you would not be able to open the door from the outside.
I notified her and informed that I would be out for the day. One hour later she responded that had to call a key service to open the door and charged me 90 Euros, 40 for the service and 50 for the urgency tax. She even asked me if I would agree. This generated a long discussion that ended up with a payment of 40 Euros.