Thalia and her family were wonderful hosts! My travel scheduled last minute due to delays, and Thalia was very understanding and flexible with my check-in time. Thalia is VERY knowledgable about Florence and gave great recommendations for food and activity. She also provided a map which was a huge lifesaver. The apartment was just very nice, clean, and just as described. Everything was walking distance. Great place to stay, definitely recommend it for any travelers.