Giovanni was really friendly and helpful~ we came in the very hot summer and he was really nice to give us a standing fan~ He allowed us to leave our luggage there as our flight was late in the afternoon~ he recommended alot of food places which were cheap and really good~ he even note them on the map~ if you're not used to stairs, be prepared to climb at least six flights of staircases~ The place was really close to the train station~ everything was convenient and we felt safe as well~ we really enjoyed our stay at Giovanni's~