Carlos and his daughter were thoughtful in preparing for my stay and welcoming at my arrival. I had a lot of luggage and the stairs are narrow and steep. They were incredibly helpful in getting my things into the apartment. The location is perfect for access to any of the central points of interest in Florence. The apartment in comfortable and cozy. The little extras provided, including the wine, were much appreciated. I had no trouble sleeping in the comfortable bed with the windows closed. (As others have said, the washing machine doesn't work. ) I recommend this apartment and host. I had a very positive experience.