Lorenzo was very responsive and helpful. Be aware that the apartment is on the 4th floor and can only be accessed by stairs. If you are handicapped or elderly this may not be the best apartment for you, but the location is excellent and I imagine this is typical in Florence. Florence can be very hot during the summer and there is no A/C. There was a bedside fan provided in the room. At night it’s nice to open the windows, but this also means mosquitoes can come in. You’ll see them around during your stay. It’s nice to have a bug candle on the window at night to avoid them. Florence is an old city so these are some of the things you’ll find in older apartments. Location is on a quiet street and it’s easy to walk everywhere from the apartment. We didn’t use a taxi once. Lorenzo is quick to respond to messages and was very helpful!