We had a great time in Florence! Massimiliano met us right at the agreed upon time at his place. He helped carry our heavy bags up with stairs, which was very appreciated. He gave us a map and pointed out numerous sights and restaurants to try out. He also left us some water and cookies. The apartment is as pictures and has everything you need. It is an easy walk to all of the main attractions. We would definitely recommend this place and couldn't have asked for a better host!