I would stay away from this apartment if you are travelling with children. There is what's advertised as a sofa bed but it's the hardest piece of sofa furniture I have ever come across. It felt like we were sleeping on concrete. The air conditioner stopped working a few hours after we arrived and after numerous messages it still was not properly fixed. After complaining on our final day Chiara was incredibly rude to me about the issue. We had to sleep with the windows open as the flat was like a sauna but it's on a very noisy road so in 5 nights we barely had any slee at all and the experience really ruined our time in Florence. When we arrived the first thing I noticed was how the flat absolutely stunk of cigarette smoke and when I queried this I was told the previous guests had smoked and hadn't followed the rules. However in the flat is an ash tray and lighter so it seems as though it's accepted for people to smoke in the flat even though it says in the rules it's not allowed. My children and I had a headache for most of our stay because of this.