The apartment is quite large--we were only two people, but a family or two couples could easily stay here. The wood floors are lovely, and generally, it was clean and bright. It was very conveniently located. We stayed in December, and it's something to be aware of: no matter how high you turn up the heat, it's quite chilly. And I'm from Michigan, so I'm pretty tough. Giulia's husband wrote us back quickly, but the only solution was to turn the heat up, which definitely took the edge off, but didn't actually make it warm. The only real downside was that a few things didn't work: the fridge had a huge block of ice around the freezer that leaked and soaked our food, the bidet did not drain, and the washing machine smelled terribly of mildew. We ended up going to a laundromat. To be fair, we did not ask Giulia to come over and resolve the problems as she has a newborn baby. I'm sure she would have tried to do something if we had asked, but in my experience, once a washing machine smells of mildew, there isn't too much you can do overnight to fix it, and we wanted to spend our time in Florence at museums, so...I am sure it will be fixed next time around. And if you don't use those appliances, then it's no problem for you.