Massimo was very understanding when we contacted him to say that we were going to be late for our meeting time. He was gracious and thorough in explaining the apartment. His apartment is beautiful, lovely art to enjoy. Our teenage daughters were comfortable on the sofa bed. Linens and bed comfortable. Nice to do a load of laundry and dry it on the rack on the porch. Wifi worked well. A very stylish accomodation. We always walked 20 min to the start of the city center, but you could use the tram if desired and save one stop. It is very quiet in the neighborhood and the apartment is on the 6th floor, so you are guaranteed a quiet night's rest which is the trade off compared to staying in a hotel right in the center. Great option if you have a car to park when you are in Florence.