To begin with, we weren't entirely impressed with this one - Cristiana and her husband seemed nice but our experience at their home was easily the least pleasant out of a two week trip across four Italian cities. The apartment itself is rather nice - like the photographs show; what you see is what you get. You have a bathroom, albeit a small one (like a cupboard almost) but it does the job fine enough. No kitchen or any means to really prepare food or drinks, other than a kettle, refrigerator and an espresso machine. The view from the garden is stunning - a landscape of Firenze is pretty hard to beat; it is one of my favourite cities in the world after all. But the problems that we had were simply down to the host's poor organisation. As we drew closer to our holiday, we decided to message all of the AirBnB hosts to notify them of our arrival and to clarify directions to get to the accommodations as well as notifying each one that we'd be arriving slightly earlier because of our train schedules. All of the hosts replied with wonderfully personal messages...except Cristiana, until we messaged again the night before we were set to arrive at her home. That's not a very comfortable feeling when you're backpacking across a foreign country and your host hasn't responded whatsoever until the last minute and you're halfway into your holiday. Anyway, Cristiana rang me in the morning when we arrived in Florence and to her credit, tried to guide us on how to get to her house. When we arrived, her husband greeted us but we got the impression that he wasn't too used to playing the host. He was a nice guy but it's good to know straight forward and coherent information about the place you're about to spend the next four nights in. Then we were warned about mosquitoes that would come in from the garden. We really wish that was mentioned in advance to save ourselves those itchy bites on our arms and legs - since there weren't any pharmacies nearby to provide bug spray at such short notice. When Cristiana showed up, she was out of breath and flustered - whilst she quickly took over to show what's what in the room. We tried to meet her halfway with the Italian that we knew, but eventually we offered to get out of the way for a few hours so she could get herself settled down, relaxed and we could talk again properly later. Since we arrived early and thought we'd try and not be an inconvenience. Well, that's as far as it got for hosting us. We pretty much stayed there for four nights and the only time we had to talk to Cristiana or her husband was to get more toilet paper (we had one roll for four days...) and to get the Wi-Fi password. Also, as other reviews have mentioned - Cristiana was hard...