Currently writing this review from a hotel.
I let the host know a day in advance that we would be on time for the 2:00 check in that she listed on air bnb. I also texted her the day of arrival letting her know in advance but no response. We show up on time, needing to go inside to use the restroom and administer medicine. I ring the doorbell but no answer. I called the host who said it will be 20 minutes and she will send someone to let us in.
A man, Jeffrey, appears 25 minutes later and I calmly tell him we had been waiting a while for him. My friend and I stand up to walk into the apartment but Jeffrey slams the door and says he doesn’t like my attitude and refused to let us into the apartment. He was screaming and caused such a scene that people passing by stopped to stare. He then walked away, leaving my friend and I on the street to find another place to stay.
Thankfully we found a really nice hotel, much better location, for the same price! Please do yourself a favor and check out hotels or other air bnbs.
It worked out for the best because the hotel was nicer and it turned out that this air bnb is not in a good area (lots of condemned buildings and vandalism) however, the host attempted to not give me a refund and we ended up going though air bnb to get most of our money back but still did not get it all back which is crazy because we were not even allowed to walk in the door.
If you wish to have a nice experience in Florence, I would highly recommend booking elsewhere.