Chiara was very accommodating as we were both late for Checkin and checkout.she arranged to leave the keys with her parents nearby and it was easy for us to figure out everything. Although I would suggest it's better to meet with chiara at the time of Checkin so it's easy to get all the details. The house is tastefully decorated and chiara made us feel welcome with a snacks and flowers , juice, wine, water and a little gift for my toddler which was v sweet. The location is great and the view Of the duomo fabulous. Stay here for the excellent location.