Domenico, whose English is excellent, gave clear information for getting to the flat, which was fantastically located for touring Florence. The flat itself is very well organized and set up, and although it is on a very busy street the street noise doesn't penetrate upstairs -- except sometimes for the bells, but that is a lovely sound. Because the flat is small, clearly Domenico had to put in a lot of thought and consideration in order to create a very functional and comfortable space. One could easily prepare simple meals in the kitchen, the bed is a proper bed with a good mattress, and Domenico has not stinted on towels in the bathroom. The space has a very welcoming feel; I always felt happy when I walked through the door. Domenico responded promptly to all requests (shopping, restaurants, etc) and in general went out of his way to make us feel welcome to the flat and to Florence.