Beware ! They hide hefty fees in the small print !!! They are very dishonest .
I don’t recommend this host or this property . They will make absolutely no effort to accommodate you or help you in any way. They are rude. There are many options in Florence. Avoid dealing with this type of people who don’t care about customer service .
On top of the horrible experience dealing with the company :
They hide fees in the small print . And they are unwilling to cancel or reimburse you ! They only care about making a quick profit .
They give you just one key. And the lock can’t be opened from the inside without the key. So everyone in your party must always come in and leave at the same time !!!
The internet doesn’t work. Long stairway with no elevator .
I do not recommend this host or property to anybody.
It’s not only the physical
Side of the property. It’s also the attitude of the host. If you can afford other places, save your self a bad day.