Lorenzo is an excellent host. He is friendly and attentive . He was at the apartment when we arrived and walked us through how to use the stove, heater, etc. , he also provided a page of instructions we could refer to. Lorenzo was responsive to emailed questions as we didn't have our cell phones set up for service and relied on wifi. The apartment has stunning views of historic Florence. It is perfectly located in a quaint neighborhood that is just outside of the hustle and bustle of the more touristy areas. The little deck, with table and two chairs, was a great place to relax after walking through museums, cathedrals, gardens, palaces and beautiful medieval Florence. It is situated on a hill and is on the fourth floor so be prepared for the hike and the stairs, but it is worth the effort. The apartment is very comfortable and well stocked with a small but serviceable kitchen. It has beautiful wood floors and nice furnishings. The Oltrrarno area neighborhood is friendly and vibrant with great restaurants, beautiful walks and interesting sites. We absolutely loved our stay!