Overall while I had a good experience staying here I had a couple issues during the stay - in particular difficulties working the apartment door key (took me 20 min of fumbling and even broke a key in the lock) as well as the thermostat (unable to turn heat up). Neither are very intuitive to first time travelers to Florence and I would highly suggest that you make sure you have Sandy/Sharika demonstrate how the door key and thermostat work before they leave the apartment.