Hosts Naim and Hanen were fabulous! Well-coordinated and warm greeting. Hanen made some calls for us to try to get us in at the Uffizi museum the next day without reservations. With her advice (just show up before opening), we were able to get in....yay!! They were always available and ready to help us should any questions or problems come up. Great communicators!! The apartment is much airier and cheerier than appears in the photos. Totally amazing location for access to everything, and great to stop by during the day. Very clean and has all needed supplies, plus. Has a great vibe in the apartment. Small but we found it very comfortable and like home. In a very nice building with an elevator. Has a screened window and an a/c we think (did not use). Excellent wi-fi connection. Loved all the exotic dishes and decor. Several supermarkets and even a 99 cents store with cheap OJ in the area. (Conad was the best one.) Don't look at another place. You will be very happy here.