Michele was very accommodating and flexible, as our flight was delayed and we missed our initial check in time. He was super responsive and check in was super easy! Michele gave us a list of things to do in Florence which was greatly appreciated and he would check in on us on how our stay was going. The place was clean and modern and a great location to everything. It was a bit loud in the streets and in the rest of the building, but that’s to be expected of city life. Overall a great city and wonderful host!