I had a great stay at Vanessa's place. The location was super convenient, great views overlooking the Piazza di Santa Maria Novella, right by the train station and the end of the tram line connecting to the airport. Check in was easy, communication was great, everything inside was as advertised in the listing. As others have said in these reviews, the stairs might be difficult if you struggle with stairs, or if you need to carry up a lot of heavy luggage - but nothing ridiculous. The space was the perfect size for me (I was solo traveling), but I could see it working well too for a couple, or even a few very close friends (depending on how many are allowed to stay at the unit). Overall I don't think you'll find a better offering at a better location for this price point. Definitely recommend!