Giancarlo was great in communicating throughout the entire time. He has good insights of the city and explained where everything was. Location only minutes away from the famous bridge. We even had dinner at a place downstairs that he reccomended, it was wonderful. A gelato place across the street was the best ever. The only few things that there was a funky smell in the common area coming from the manual book which I told him about it, there was no toilet seat (Hopefully these are taken care of for the next guests), and it can be loud in the evening and morning because of the busy area with people and motorbikes. . Otherwise the place is exactly like in the pictures, and it was on the 2nd floor so it wasn't hard to carry our stuff up.