Our stay in Florence was outstanding. Paola had available for contact before and during our stay constantly. She met us on arrival with a friendly smile and was very hospitable with a bottle of Chianti waiting for us and delivered a small fan upon request. There is the plus of also having access to a washer. Although we did not use it, it's a great amenity.
The only downside to the great location of the apartment is that the neighborhood is very noisy at night (with no fault to Paola). Luckily, I travel with ear plugs.
The restaurant directly downstairs is incredible! Our favorite meal during our trip to Italy was their spaghetti with sausage in a white truffle sauce. We had it a couple times during our stay because nothing else we tried could compare!
You can't go wrong with Bianca/Paola's Airbnb. Just make sure you bring earplugs!