In my opinion, Maria Novella is a very friendly host. There were no problems with the check in. It was very flexible and Maria has even organized, that I could put down my heavy bag in the room, during her work. Somebody else opened the door. She answers immediately. The room was beatiful and i loved the balcony. Very inspiring view. There were just a few problems with wifi and hot water for taking a shower, but this always can happen and she tried to fix it immediately. She gave good advice for interesting bars and restaurants and took me after the check out to the train station by car, although she had an important exam this day. I said i would walk, but she insisted. In any way I can recommend her as good host.