Alessia was easy to contact and went above and beyond to accommodate a check in time suitable for us. She was very welcoming, friendly and showed us everything we needed to know about the apartment.
Alessia included some extra touches to help us feel at home such as maps, tour guides and music/books.
The apartment was as per the pics, a good size, amenities for all our needs and comfortable. It was in a great location very close to all the sights and not far from the train station making it very easy to get around. There are a few flights of stairs but the view is definitely worth it.
There are bars, restaurants and cafes right outside. A great coffee shop with good, v cheap coffee and food. It is busy in the evenings but the apartment is at the back and was quiet allowing us to get a good sleep. The area felt safe to walk around even late in the evening.
I would definitely recommend to anyone visiting Florence.