We never met Tiziana, but her co-host Alessandra was there to meet us at check in and was very friendly and kind. She spent some time going over a map of the city with us, showing us where the sights were and marking down restaurant and gelato recommendations. The apartment is in a good location— we walked everywhere we went, and it is close to the Duomo and the Accademia gallery. The only downside to the apartment is that the bed is small for two people and quite uncomfortable, so we had trouble sleeping and getting good rest.