The arrival process was great with Lisa's daughter meeting us. The positives here is the fantastic location right on Piazza Signoria and it's easy access to the heart of Florence. Beautiful view right from the windows and there is plenty of space in the main room. Negatives are the 2nd bed you need to climb up to a loft and you will hear the 6:00 am bells that go off and then repeat every hour. The Internet connection failed for us and when we followed instructions to get it going it lasted for less than 5 minutes. There is a secondary internet but it's a shared one with another apartment and can only be accessed from the kitchen. Unfortunately it was extremely slowed and then it shut down as well. I found out from the book left on the counter that the main Internet is monitored and can be shut off if it is used to much and then you need to pay for it. This was not advertised in the Airbnb listing. I was assured by the host that we did not exceed any limit but still could not get a connection. Really frustrating when all we wanted to do was post photos on Facebook and use messenger to talk to friends. Beautiful apartment, great location but if you need Internet then I would recommend somewhere else.