Simona was very proactive in communication from
Booking till checking out. She contacted me and made arrangement 2 weeks prior to my arrival and gave clear instruction on how to get to her place (which was about 7 min away on foot from S.M. novella station or 2 stops away via bus).
Her place is as shown in picture - very nice, quaint and very clean and well maintained!
Simona is very warm and received us with big smiles and gave good tips for florence and provided us with breakfast voucher for a cafe 3 min away from the apartment.
Internet is stable and fast, shower is excellent and the bed is fantastic!
There is even a cleaner who will help tidy the room on daily basis (if you do not wish to have someone coming in the room, can always highlight to Simona).
We felt like we are staying in hotel with the 5 stars service and hospitality!
Highly recommended apartment to stay if you were to visit florence.
Regards
Marcus