Throughout our entire trip, Luisa was easy to reach and always immediately responded our requests. She met us upon our arrival to show us the home, she gave us maps and showed us how to get around. She also made us a dinner reservation for us at a restaurant nearby, 10 minute walk (Ristorante Il Clarinetto) where we had a fabulous meal! One evening we wanted to see a church 10 minutes by car (Abbazia di San Miniato al Monte) which was an old historic church with a breathtaking view of the city, and Luisa kindly called a taxi for us. She also arranged for a taxi to pick us up on our date of departure, in addition to offering to hold our luggage that day, so we could sightsee before we left! The home itself was exactly as pictured, very clean and absolutely beautiful. Luisa even had an espresso machine with pods to make fresh, which was really cool! The rooms were nice and spacious, excellent for our group of 6 people (3 couples, one per bedroom), and it was wonderful to have 3 full bathrooms! Before we arrived, I had told Luisa that I was concerned about 2 beds being put together if they may come apart, and she went above and beyond my expectations when she said that she bought a mattress to put overtop of the beds in those two bedrooms with separate beds—pink and green rooms (the other master bedroom had a king bed already). The beds were large with firm mattresses and very comfortable for us. There was also a large laundry room where we were able to do our wash and hang our clothes to dry, it was nice Luisa had drying racks as our clothes dried much faster when we moved them from the line in the laundry room and onto the racks, which we were able to put in the hallway (there was more ventilation and we did not want to open the windows in the laundry room as we didn’t want bugs to fly in). The air conditioning worked well when we needed it. The kitchen and living rooms were nice with plenty of seating for us all to sit and spend time together in the evening. The location is a close walk to the city and the surrounding area felt safe. It is on the edge of the city, yet not too remote. It is a fairly quiet area, although you can hear some noise from the streets in the two end bedrooms (pink and green), but the noise is not overwhelming and the home is far enough from the large crowds of tourists. There are a number of cute cafes and restaurants nearby where we were able to go and sit for a bite to eat or to grab a drink. We even felt a bit like locals in some of the nearby places. Overall, we had a wonderful time at Luisa’s home and would definitely stay there...