Rita the host was very friendly. The location of the apartment was great and centrally located for tourists like us. It was in walking distance from the train station and to many of the local sights. There were stores and restaurants close by too which was great. The space was ample as we were a party of 11. We arrived early and Rita let us store our luggage as they were still cleaning which as a nice convenience. One issue that wasn't made clear to us was that Rita who was in a separate locked room down the hall with it's own separate entrance to the apartment continued to use the kitchen daily in the apartment while we were out during the day. We didn't mind so much but we were surprised and figured it out as we saw dishes we didn't use show up on the counters and sinks daily. We just assumed when we rented an entire apartment it would be private during our stay. Also if you are looking for a place that is completely spic and span, I wouldn't classify this as that. the apartment is very "lived in" and we wore flip flops walking around the house instead of going barefoot. The bedrooms were comfortable and clean enough, there were no issues. There was a washer and dryer to use. We did have to pull out the sofa bed to use and it was pretty old with large rips on the arms of the sofa. The sofa bed functioned fine, but the ripped sofa needs to be replaced as it just seemed a little tacky. I also would not really classify this as luxury apartment, but instead call it a vintage apartment with lived in character. if you are a large group like us and just need enough beds to get by for the short term this may suffice. Just don't expect this to be a luxury type accommodation.
Another note, there are a lot of mosquitoes in Florence and since there are no screens on the windows, they find there way in. a few of us got bites during our stay, once we figured out the mosquitoes we stopped opening the windows and stuck to AC. Overall it was an okay stay and worked for our large group.