THE GOOD:
The bed is very confortable. The A/C is much appreciated in hot weather. The terrace is great for dining.
THE BAD:
The host is not living near the appartement and therefore relies on the goodwill of unpaid surrogates to deal with any potential problems. Unfortunately, we had a problem with our airline company (KLM) and had a delayed luggage delivery to arrange at the apartment. We had to rely on our host to ensure that the luggage would be delivered inside the apartment because our phone was unusable in Italy and KLM does not give a meeting time in advance. KLM tried to deliver the luggage at the apartment, but we were not there and our host ordered that they deliver our luggage at an apartment at the outer outskirts of Florence, basically next to the airport. When I managed to get KLM to agree to right their wrong and make a proper delivery at our place, the host used her intermediary role (remember we have no phone) to refuse to arrange a pickup and delivery. Regrettably, the host insisted that we take a taxi to the outskirt location to recover our luggage. This questionable decision has resulted in a 50€ expense for us and a 3h loss of potential visiting time in the city.
THE UGLY:
During a weekday, another apartment in the building held a party of 20-something english-speaking tourists. It was OK until one of the partygoers decided to have an argument in the lobby at 2AM.