Carlotta was quick to respond and was very helpful. We arrived early and she allowed us to store our bags in the suite. The suite is incredible - it is bright, spacious, clean, well decorated, centrally located right in the heart of the market, and has great amenities. It is up 4 flights of stairs, so it was quite the hike up with our bags but it is only a 5 min walk to the duomo and to museums. Highly recommend.