Overall, a great experience. Gaia met up with us at the Piazza DJ Santa Maria Novella when we were a little lost and took us to the apartment. She was friendly and helpful and even prepared a bottle of red wine for us at the apartment.
The apartment was clean, spacious and comfortable. Kitchen wares were ready for use. Being able to make some food on our own was amazing because we were starting to get a little tired of eating out all the time. The bedroom and washroom were all very clean. Wireless was reliable.
We stayed for 3 nights but would be happy to stay longer. Definitely would recommend to others.