Ulrika was an amazing host! We did a tour through Italy and by far our best experience was in Firenze with Ulrika. She was very organized, accomodating, and helpful. A few weeks before our visit she even emailed detailed information with things to do, places to eat, how to get around, etc. The place was clean and more than we expected. I could not say enough good things about our experience in Firenze thanks to Ulrika!