First, the location. We had never been in Florence and didn't know one neighbourhood from another. We found the location to be ideal – a nice quiet street but literally only a minute's walk from what turned out to be our favourite Florence locale, Sant'Ambrogio. We now realize we would not have been happy residing in areas near the Duomo or Ponte Vecchio (overrun by visitors, too commercial). You needn't worry about being too far from attractions. We walked everywhere in the historic centre, including to and from the SMN rail station dragging luggage.
Second, the space. The residence has been in Chiara's family for decades and she has put loving care into the design of Little Patio. Her design ethic shows in the photographs and is just what you experience on arrival. It was the best accommodation we had in our Italian vacation.
Third, Chiara herself. She was a delight to meet and was full of suggestions about Florence, its restaurants, local secrets and things to do. She made us feel welcome. All in all, we couldn't have been happier.