ZERO STARS
Do not be fooled by the location or pretty view, it is not worth it. It does not make up for dysfunction or inaccuracies - the apartment was not useful. It was so bad, we had to leave. The host was unreachable, unapologetic, unhelpful, and inconsiderate. There was no host - he stopped communicating when we really needed help. Matteo has no business being in hospitality.
CONS
-Kitchen had ZERO basic cooking supplies that were listed in description (no oil, no coffee)
-The coffee maker did not turn on and was disgustingly dirty
-THE STOVE DID NOT WORK (the gas was not turned on)
-THERE WAS NO LIGHT IN THE SHOWER - the light bulb was burned out
-There was no hand soap in the bathroom or kitchen.
-Dishes were dirty!
-The Wi-Fi quality was poor in the bedroom and in the living room it cut out and disconnected
-We had TWO pillows for THREE people. We had booked accommodations for three, not two.
Other Inconsiderate problems:
- I had *specifically* asked about the elevator - Matteo did not mention that there was another flight of stairs after the elevator.
-Matteo provided ZERO directions or description of the building - it was very hard to find the listing. In fact, he provided the WRONG ADDRESS to the building next door.
-We had to wait for check-in instructions on the street.
There was zero response to our complaints, even after we left. There was no attempt to apologize or remedy the situation.