Chiara is a delightful host who promptly answered all our queries before and during our 3 night stay. She was at the apartment to welcome us. The apartment is fantastic and beautifully clean and well appointed. The location is perfect, 5 mins walk from the station, about the same to Mercato Centrale ( great for fresh food to prepare your own meals or eateries upstairs if you prefer to eat out) and a short stroll to the historical centre. If you need a break from sightseeing during the day it is easy to pop home and relax in the garden before heading out again. The street was quiet, but we never felt unsafe walking around, day or night, in fact that went for all of the central Florence area. If you're looking for a base in Florence, this is perfect.