From our first contact Max was so helpful and prompt in replying to our queries. He was there to welcome us to the apartment, helped us with our cases and gave us lots of useful information about nice restaurants and places to see. The apartment is in the perfect location and the view from the terrace is amazing. The apartment is beautifully finished and stocked with everything you could need for your stay, the use of free wifi and iPad was an added bonus. Max was extremely accommodating and was able to arrange for us to leave a little later on our check out day. I would highly recommend this apartment as the perfect base to explore Florence and hope we will make it back to stay in Max's wonderful apartment again.