Marialaura was easy to work with. We ran into some problems that were not her fault and she worked hard to fix them. She offered to let us keep us luggage in the apartment at noon so we could go see the city. The cleaning lady didn't come, so when we called her at three she came up herself and thoroughly cleaned the apartment. It was was near 90 and the apartment is in the fourth floor so it was hot. There was also construction which made it noiser then we expected. The boiler went out but Marialaura fixed it quickly. Overall, the apartment was large and clean with a nice view from the kitchen balcony. Marialaura left us a tort cake for our troubles. She was overall was great to work with and even helped us call a taxi when we left.