Bernardo 's apartment is a real gem! It is really well located in a great neighborhood with wonderful restaurants and shopping, slightly removed from the tourist crush of central Florence yet close enough to easily walk to all of the major sites. While we were a little concerned about other reviewers' comments about noise from the street or Santo Spirito Square we found that a little noise was worth the trade off for the great markets, music and restaurants in the square. Still ... if you're a light sleeper bring earplugs (as we did) and you won't have a problem even if there is some noise . Our check in was easy and communication great. (Part of our adventure was learning that driving in Florence is not for the faint of heart ..... note that via Mazzetta is narrow and parking very tough - we parked on the footpath and left one person in the car while we unloaded then returned the rental car at the nearby rental company .... challenging but easy!!) The apartment is large, airy and well equipped. You feel like a local from the moment you arrive! We settled in quickly and loved the neighborhood. This was one of the best Airbnb experiences we've had and I would definitely stay here again.