Well, what can I say! Lets start with Riccardo, very pleasant host, greeted us at the apartment, allowed us to check in early as we arrived at 12:30pm, recommended some cafes, gelato and ristorantes, which we tried all of his recommendations and were not disappointed at all! We were also greeted with a nice bottle of red wine which was lovely! Riccardo, is very funny, and checked up on us throughout the trip. As people may have heard there was a sink hole that damaged the water main in Firenze and in fact affected the whole of Firenze, unfortunately the apartment was right next to where it happened and we were without water for the last 2 days of our trip. this had nothing to do with Riccardo or the apartment block whatsoever, however Riccardo offered us to go to his apartment to shower as he had a reserve and also brought us big water bottles and a bucket should we want to wash. Luckily we had alot of other family in Firenze so we showered at theirs. Riccardo also refunded us 50 Euro for the inconvenience of no water which was a lovely gesture as it had nothing to do with his service and check out an hour later! At the beginning Riccardo also allowed us to add an extra person to the room at the last minute and had the sofa bed made up by the time we got there! Now onto the apartment and location, we were so lucky to have had this apartment, located on Via Re Bardi, a stone throw from the famous Ponte Vecchio jewellery bridge, so many little restaurants and cafes around, also a 10/15 minute walk from the Duomo and also very close to Palaze Michaelangelo which is panoramic view of Firenze. The apartment itself is really clean, modern, bed was very comfy, WiFi worked really well and the shower was fantastic (before the problem with the water). We would like to thank Riccardo for such a wonderful stay, please don't let the water issue put you off this apartment as it was a mini natural disaster and NOTHING could have been done about it which is why we walked away from the apartment with smiles on our faces! We loved Firenze that much that we will be back and we will stay with Riccardo. Paul, Melissa and Keith