The listing description was very accurately described. It was a lovely apt. and very conveniently located in relation to the local sites as well as a block from the train station.

The host was not at the site when we arrived. Another gentlemen was sent to let us in.
I had notified the host of our arrival time as well as notified him immediately when we arrived at the train station. It was requested we give 15 minutes notice. In which we did, but still had to wait about 20 minutes outside the location.
No offer to help us carry our luggage up the 4 flight of stairs.
We had NO Hot water for the 1st two days of our stay and the host did not inform us that the water would be cut off by the city at 11 pm.
So the first night we had NO hot water before 11 and no water after 11 pm until the next morning. I contacted the host several times the first night about the issues and was told there was nothing he could do.
He was suppose to have someone fix the hot water the next day when they dropped off a 2nd set of keys. We arrived at home late the next evening after a long day and still NO hot water. Called several times with no answer.
I had to contact airbnb directly to help expedite a repair.
Airbnb was very attentive in helping get the issue resolved.

The apt host was very short with us regarding the situation.
Maybe the owner should hire a new host.