Soraya was a perfect host! She is very friendly and the communication with her was very easy. She was waiting for me when I got to the apartment in the morning and she didn't mind to come back a second time to welcome my mum who arrived later that day. The rooms are as described and actually even better : very clean, modern and spacious. We had water, a bottle of wine and some Italian treats waiting for us at our arrival, which was a lovely surprise. The included breakfast in the restaurant downstairs was really good, you get to chose between Italian and Continental breakfast. The location is fantastic - it couldn't be any more central. However this also means that you will hear the hustle and bustle of Florence, so you might want to keep the windows closed. You don't need to worry about getting too hot, the AC in the room is brand new and works perfectly. I travel to Florence for work a few times per year, I will definitely try to book with Soraya again next time .