From the first communication I had with Sarah I could not believe the friendly warm greeting she gave us. Unfortunatly I broke my arm a few hours before I was to fly to the lovely Florence.My Daughter and friend went anyway without my husband and I .They said that Sara was so lovely , Warm and friendly. She went out of her way to help the girls in every way. Here appartment is out of this world and anyone who visits it , is so lucky as it has everything. Close to everything also.I would highly reccommend this property , you will just love it. I am already looking into going there with my husband and I would definatly go to Sara. She is fantastic , honestly the best . ( Thanks lovely Sara).