Fadia is an incredible host, very communicative, she has worked very hard on the app that she provides a link to that gives you information about everything you could possibly need! From restaurant recommendations to where the best shopping is to how to use the air conditioner! Self check in was a little bit of a process but Fadia was so helpful and kind, we just had to call her and we were able to get in. The apartment was just as described, very clean and stylish. We even did some laundry during our stay and it was very convenient. The restaurants she recommended ended up being some of the best food we had in italy so don’t sleep on her recs! Would highly recommend Fadia’s apartment to anyone visiting Florence! One of our favorites places we have visited so far!