Max was FANTASTIC. We stayed at 4 homes in Italy, and hands down, he was the best. He was extremely inviting the minute we got there, helped us with our luggage (which we needed because the apt is up 4 flights of stairs to get that amazing view!), and answered all of our questions. We had some trouble playing American DVDs on his player and he drove over to help us. The home is beautiful and comfortable. The location is absolutely perfect, close to everything you could possibly need- sites, grocery stores, restaurants.