This is my first bad experience on the Airbnb. Let’s begin everything from the communication which was really bad. I can understand when the hosts sometimes doesn’t know the English and I’m all the time nice and using translation but when we had a talk all the time she was talking to me in Italian language and I told her I couldn’t understand, I was trying to use translation but mostly she didn’t which was very uncomfortable.
Check in, it was after 3 pm and like usually when the guests are late hosts are ready to answer so fast and get the guests all the information especially how to get to the apartment when it’s not showing on the Airbnb, when I texted her she didn’t answer me on the time and her answers were so confusing for us and when we had a long and tiring travel time we were waiting for her around 20 minutes or more at the street and she was not answering us when I sent her the messages couple of the hours earlier, plus it was cold and it was not pleasure at all when we were out and waiting for her. Finally she answered us and we found her she took us on the second floor and asked our passports when I sent to her Airbnb chat before. Then finally she got us the keys and showed the place to another building.
Apartment was very small and if you want to turn the light on you have to use a key and if you want to leave refrigerator on just forget it, you want your key with you so boom and light is off. Bathroom and the living room is not covered on the top which was really uncomfortable for us and the bathroom ,,door” or what shall I call it was broken and it was fixed not good and it was not closing normally, a little bit of toilet part was damaged. Light in the bathroom somethimes worked and somethimes no.
Location was good but very noisy as the bars and the restaurants are located so near. It was normally clean.
The worst part happened when i payed 50 € more, when we left the apartment door was closed by itself accidentally and a key was inside of the door, i went to Maria and asked her to open, she couldn’t open the door and told me she would call someone when finally she used translation in my phone, we had a deal I would see how they would open the door and they hadn’t to open without me, deal was in 2 hours and we were there but no one was there, also Maria didn’t text us anything. Then I went to her and asked her what’s happened, she got me a key and she told me I had to pay 50 € extra because someone opened a door, I asked her why, but there was a young lady with Maria who told me it was written in the house rules and there was nothing I have the screenshots from Airbnb. They told me this key situation it was not their problem and I had to pay anyway. I asked them to show me a check when they payed for worker 50€ but they didn’t show me, they showed me only a call from their phone to someone, what the hell. A young lady with Maria she got me a paper where a young lady wrote 50 € and it was my check from Maria to me, again what the hell. I told them I would take a picture, but in reality I took the video of our full conversation because it was a scam I saw and I have a proof what’s happened, I will text to Airbnb what’s happened.
After this situation I told them we would leave the apartment at night, as we wouldn’t like to stay there anymore, as they lied us and took our money. When I left an apartment I took also a full apartment video just in case to made myself safe and not to be charged extra again with no reason.
So I payed around 450$ or a little more for 2 nights and plus 50€ for a door.
So be careful of this host, I’m not recommending her at all!.