Camilla was always quick to respond and even let me extend my stay an extra night at the last minute, as well as letting me keep my bags in the room after checkout which was greatly appreciated. The room was really peaceful, overlooking a garden and it was pleasant to sleep with the doors open in the evening. The neighbours were a bit noisy on one night and there was some nearby construction going on throughout our stay but other than it felt very tucked away. The bed was really comfortable and the room / bathroom were very clean. The location was not my favourite and I probably wouldn't chose to stay in this part of Florence again as the apartment is closest to the most touristic and busy part. However, it took only 10ish minutes to walk to the station which was very convenient!