It's a great location, close to the train station & all major sites in Florence. We walked everywhere (except we did take a taxi to Michelangelo's Piazza because we were running late and wanted to catch the sunset!)

A few things you should know. The unit is one floor up from street level. That stairway is dark at night so it helped to have a flash light to see the keyhole.

The building is in the LTZ (cant drive there in a private car without special permission) We had a car we needed to return, so I dropped our family off about a 5 min walk away from the apartment and returned the car to the Avis rental place which is not even a 10 min walk away. If possible take a taxi there because they can drop you off at the door.

The kitchen / living area is not huge as it looks in the pic but adequate for planning the day. It is not always as well lit as the picture shows because it is a courtyard and was often shadowed during our stay. The AC in all of the bedrooms and the kitchen / living area and work very well. However, the neighbor will come and ask you to turn off the one in the living area when they are ready to go to bed because it disturbs them.

Having the fridge, washer and dryer was great. Big clean white bath towels were provided too. There are no hand towels or wash cloths sized towels, so if you like having those, bring your own.

Artan responded quickly by text/Whatsapp. He was kind to book our ticket times for the Uffizi and Academy Gallery, which meant we did not have to wait in lines. I have read that he is a tour guide too, but we did not have the pleasure of touring with him.

Gentiana greeted us and checked us in. That went well. She was very responsive to our requests.

The only issues we encountered were that there was a bad smell in one of the 2 bathrooms. It smelled like sewer gas and was unbearable at times, so we could not use that bathroom during our stay there. They called people to fix it but could not get it resolved, which was a bit sad because the first night we had five people, and it really slowed us down getting ready in the morning. They did put in an air freshener, but it was still unusable. They seemed quite unapologetic about it.

The other is that even though we had the windows shut, they are not air tight nor do they have screens (it is an old building), so occasionally mosquitoes got in and we had to swat them.

Overall, the location is excellent, and the apartment is good. They were nice enough to call a taxi for us to the airport on the morning we left. This is difficult if you dont know Italian!