Barbara is very friendly and helpful to us. She even helped us to call a taxi to bring us to the bus station for the 5 of us and make sure everything went well. The location is excellent! 5 - 10 mins walk to major attractions like Uffizi and Ponte Vecchio. The house is also very cozy for the group. Just bathe very fast if you have big group as u need to wait quite a bit before hot water is back. A very comfortable stay and will definitely be back!