The apartment overall was a good experience. Check-in went smoothly and the owner allowed us to store our bags free of charge at their office due to our arrival in Florence before check-in hours. The apartment is as advertised, with the exception of the bathroom being slightly in need of a deep clean and servicing. The rainfall shower head had little to no pressure and seemed to be leaking, but the hand sprayer worked fine. It was a slight problem but we worked around it. I notified the host of the problem and expect it to be fixed for future guests. The line cation is fantastic, an easy walk to any location a visitor would want to see. The downfall of that is the apartment can be somewhat noisy at night, being one floor above a main tourist road. It was nothing horrible but something to be aware of if you are looking for absolutely silence at night to sleep. AC units worked well once we were able to figure out the proper settings. Kitchen had basic necessities as advertised. Overall a great value and stay in Florence.