We arrived to Florence on December 31. Rossella welcomed us with a delicious panettone and sparkling wine. Her place is impeccable and the location is prime since is close to the train station, the central market and local attractions but on a quiet street. She explained us everything we needed to know from the apartment in a very organized way and was on time for the check in and check out. The building where the apartment is located overlooks a courtyard and is very neat and quiet and feels safe. Wi fi, hot water and heating were excellent. I would recommend the apartment and come back.