Bettina is an amazing hostess. She is very nice, friendly and attentive. She couldn't met us when we arrived but she sent a friend (also super friendly) to welcome us and we met with her later. Her appartment is great: clean and very practical, it has everything you need with all the little details and attentions that make all the difference. It couldn't be better located. We really enjoyed our stay there and would go back anytime. We will recommend her appartment to any friends we know will go to Florence. Thanks again Bettina !