Numa hotel is conveniently located however customer service is extremely unhelpful and ineffective. We had no hot water in the first night and was asked to move to another room however we paid for a room that accommodates 3 people and the room we were moved to only accommodates 2. This hotel has no service on site and everything is automated. When asked about the room change, their response was for the guest to grab linens and pillows themselves from the storage closet and was not apologetic at all for the disruption in our stay.