Overall, very positive experience staying at this property. Francesco is extremely communicative and responsive! The pro's: location is amazing. We were right off the river on the west side. Very happening area, especially with the locals. Location made it easy to walk over and be in the heart of Florence within minutes. Restaurants and cafe's around the property were fantastic. The place looks just like the pictures and is decorated very well. The con's: not sure how they got in, as we had every window closed from the second we arrived but the place had a TON of mosquitos in it. So many that we became a feast for them while we slept. We woke up on our first morning to find our arms, back, and face (both my husband and myself) with bites. We knew they were mosquitos by the number of them hanging out on the wall by our bed. This happened every night :(. Another item we didn't expect is the steps to the bathroom, which is basically in the basement. They are well lit however they are EXTREMELY steep and slick. Not for the faint of heart. Lastly, the bedroom in the back does stay pretty quiet but that is not the case with the front of the apartment. The street noise is pretty loud, as it's an active street. We didn't mind because the location was so perfect and it was pretty quiet when we slept.