Rossella was very welcoming! She met us at the apartment on the day of our arrival and was very easy to contact. Rossella showed us the place and introduced us to the apartment, she also checks up on us by email to make sure that everything is ok. The place was very nice for my family (3 people). The location was great! Very close to the station and everything was within walking distance. The apartment was clean and comfortable, the wifi was strong. We enjoyed our stay in Florence very much!