My wife and I absolutely loved this apartment! It felt like we were in our own private ship on top of Florence. 270 degrees of windows, a massive patio all to yourself, a view of everything beautiful in Florence, and to top it off the location could not be more perfect. It was very easy to get in contact with our host--Matias was waiting for us outside the door when we arrived via train and he was available the entire time for us. We did not need to contact him about anything because his explanation was incredibly helpful and the apartment is very well stocked. We also received a very thorough email with suggestions of places to eat and see while we were there. We especially loved the speakers with AUX input. The kitchen is well stocked and the bed is comfortable. The AC works great even in the 30 degree plus heat. I can't imagine staying anywhere else in Florence.