We didn't actually meet Mauro but he made it so easy for us upon our arrival in Florence, leaving us a letter with lots of helpful ideas and advice for things to do, and some food in the room - both so hospitable and thoughtful. The room was so so lovely and beautifully decorated, and our private entrance and bathroom both created a very relaxed and private environment. Although on a busy road, you can't hear any road traffic from the apartment, so it is a peaceful place to be amid a very busy city! It takes about 15 minutes to walk from the apartment to the centre of town, so that's the only drawback. But it is an easy and straight forward walk, and it was good to get a feel for 'real' life beyond the tourist hub. We had a really good time and the apartment was the perfect base - would definitely recommend!