Anna and Isabella were great at responding to emails before we arrived and although we were a little later than expected they gave us a very warm welcome. They showed us around the apartment which was very spacious for the 4 of us staying there and left some fruit, juice, milk and treats in the fridge which was great. The apartment is in a great place just 10 minutes from the pointe vecchio and all the tourist spots. It was great to return at the end of the day and sit outside with a glass of wine and enjoy the beautiful and peaceful gardens. There are some great restaurants in piazzas nearby. Anna lives close by and was very friendly and helpful, they kindly booked a taxi for us to go to the airport. If we are lucky enough to have another trip to Florence will definitely book to stay here again.