Nicoletta is very helpful and quick to respond. The apartment itself is closer to a very nice hotel room in style than to an apartment with none of the quirks that usually accompany an AirBnB — kitchen, beautiful bathroom, huge bed. Probably the largest shower I've seen in a European bathroom (big enough for one person, but you don't feel crammed in). Nothing but comfortable the whole way through. I recommend taking Nicoletta's advice about how to get to the apartment from the train station the first time. The tram makes the journey very easy and will show you the route you want to take should you prefer to walk the next time. We didn't follow the advice and Google Maps suggested an unfortunate walking route for us when there is a much easier one. Overall a truly wonderful place and a very short tram journey (2 stops!) to the most lively part of Florence. I highly recommend it.