We are a family of seven and have stayed here 2 times now. It is the perfect location to see all the sights of Florence. The apartment is huge and all the furniture and beds are super comfortable, even the pull out beds. A/C in every room worked well. The kitchen is well stocked and washer works well. Every room was super clean and bathrooms are remodeled and have the best showers we've had in 4 European vacations. Communication with Alice and ease of checkin and check out was perfect.