Everything was great. We were checked in on time and Niccolo was very helpful and provided some good tips getting around the city and his favorite gelato spots (which was amazing when we tried it!). My only complaint was the cleaning job was mediocre as in not getting dust from the corners and behind furniture. I also believe they leave the door open in between cleanings which let a ton of mosquito into our room, eeek! Overall experience was great and you can’t beat the location.