This stay could not have been more perfect. :) The apartment is in the most stunning location. Lorenzo and Marco were prompt and accurate with their communication. The check in was easy: Lorenzo met us there (and didn't mind waiting 30 minutes for us, because our bus from Bologna was running late), and gave us great local suggestions for food. The apartment itself is beautiful. The views are exactly as described. A helpful house management booklet provided answers to any questions we had. We visited in early April and the heating system worked perfectly. There was plenty of hot water in two bathrooms for four of us to be perfectly comfortable for the whole stay. The bells at 7am were an idyllic Florentine alarm clock! Of course, you must be prepared for a lot of stairs! But this adds to the charm of the apartment. Before our stay I worried, being so high up, that the apartment might have been poorly equipped - but I was wrong. It had everything we needed, was very clean and finished to a high standard. There are no negatives, I would love to stay in this apartment again.