Chiara and Cristiana (the landlady) were responsive and helpful. Cristiana met us warmly and was reachable by phone during our stay. The studio itself is clean and cozy, and located quite conveniently --close to a number of stores and restaurants, and only a 5-7 min walk from the Duomo. You can also walk to the Florence SMN train station in 15-20 min. One thing to keep in mind: the walls are quite thin, so you can hear the neighbors talking, clattering silverware, etc. It wasn't a problem for us since the noises stopped at night but if you're sensitive to noise it's something to note.