We were told that the place was flooded few days before and was offered another apartment in the city centre (https://www.airbnb.it/rooms/33978481?preview_for_ml=true&source_impression_id=p3_1562685858_NhB1f63krdd8%2Fh3B)
They were a bit difficult to contact, half the time phone call was not answered (just keep calling).
Nonetheless, staffs are really nice, the new apartment did not have a garage so they covered the garage fee for us. Also, the staff who checked us in (Gerson) was friendly and explained us everything single bits of the apartment, and gave us a map of where to go and what route we should take.