Giancarlo was excellent in every respect, email replies within minutes of sending, polite and helpful. We arrived early and were lucky enough that the room was ready for check in, but Giancarlo had already offered to look after our bags even if there was an overlap with previous guests. The location was excellent 10-15min walk to Santa Maria Novello station and 5-10 min walk to the Ponte Vecchio. The whole experience was excellent!