We were initially at a different location, overlooking Piazza della Signoria. However, during the first night the water failed. Sid said he would have it fixed, but apparently he was unable to, and after a while said he would have to move us somewhere else. Obviously we couldn't stay in a place with no water, and this was a better option than refunding our money and leaving us to find new lodging on our own. However, the new apartment's location wasn't nearly as good, and it had no elevator, which was one of the reasons I had booked the first apartment (my father, who was traveling with us, has trouble with stairs). So not an ideal solution. Additionally, the new apartment was listed for cheaper, lacking the elevator and prime location, but I was initially charged the same rate. This was reduced after I complained to Airbnb, and I got a partial refund. Finally, the dryer at the second location spun, but never heated, so clothes took hours to dry. It was otherwise satisfactory. Altogether, not a great experience.