Sabrina communicated effectively and was there on time to meet us at the apartment. The neighbourhood is wonderful - near the Pitti Palace but far enough away from the very touristy areas. Sabrina made some good recommendations for things to do and places to eat which was very helpful and the the bed was comfortable and the room dark with the shutters closed. It was a little noisy at night but quietened down after 12 and the sound was really only people having fun so it wasn't a big deal. Overall a great experience and I'd certainly go back there.