This review would have been much more positive, except for the last couple of hours in the apartment, and the way it was handled (or not handled).
First, the good. This apartment is in an unbelievably great location just a block from the Duomo, but still fairly quiet and peaceful. It is spacious and equipped well enough for a couple of nights, and if you don’t want to cook. Check in is fairly easy and communication was great, until we had an incident on the morning of check out.
Now, the bad. The apartment is a bit shabby. The kitchen is very sparsely equipped. The bed is absolutely horrible. I’m no princess and have stayed in many Airbnb’s - six of them on this trip alone! And this was the worst bed I’ve ever slept on. It literally felt like sleeping on a chain link fence. We had to dig out several blankets from storage to pad it as much as possible. And then, on the morning of check out, HOURS before we were to check out (10am), we were awoken by the sound of someone entering the apartment! The door is very noisy when it opens and closes, so there was no mistaking the sound. We scrambled to dress enough to see who was in the apartment and defend ourselves if needed, but then the door closed and it was quiet again. We peeked into the living room and saw there was an IKEA bag left by the front door, full of clean towels. We suspect the cleaning crew entered the apartment and then realized we were still there. Why they’d show up early in the morning is beyond me. When I messaged our hosts to ask for an explanation, I got no response. It’s now over 30 hours later, and I’ve still received no response, let alone an apology for the intrusion.