Silvina was very welcoming and very responsive to all my questions. The apartment was very clean and nicely furnished. It was a very nice touch to have a bottle of sparkling wine awaiting our arrival as well as breakfast foods and condiments. The beds were comfortable and it was nice to have a washing machine available. The apartment is in a great location on the south side of the Arno- central to everything yet away from most of the crowds near the Duomo.