Never met Raffaella; seemed to be mostly men tending to things. They were nice enough to let us drop off our many bags prior to our actual check-in time. The apartment is very centrally located within blocks of all the must-see sights. Neighborhood quieted down at 11:00 pm every night, so that was good. Street is very hard to find. You cannot drive in; we tried (just to drop off our bags before returning car) but were unsuccessful and will no doubt receive a traffic citation in a few months :) By all means take a taxi, but make sure your driver knows where the street is located. Apartment is as pictured, making it a sanctuary in the best possible location.