I cannot tell you how much my family (kids ages 10 and 14) and I loved this appartment! Manu was waiting for us on arrival, and gave us local tips and advice. She also helped secure our taxi to the airport and helped us to navigate a car rental (do this, go to Tuscany). The apartment is a dream; very stylish and cozy, all kinds of board games, darts, foosball, 2 bathrooms with showers in each, and 2 twin beds that can be pushed together or separated (was great for kids' room) and queen bed in other room. The kitchen was wonderful. There is a washer but no dryer (lines to hang wet clothes, though). The area is very quiet and yet close enough to walk everywhere in Florence. We would stay here again and again.