Maurizio was fantastic. He helped us with the luggage and accompanied us to the apartment, showing us the sights on the way there. There was wine, chocolates, croissants and many extras waiting for us in the beautiful apartment. The kitchen was well stocked and there was plenty of utensils and gadgets in there to make us feel at home. It was a very clean apartment with fresh towels and sheets. The air conditioning worked really well and we were appreciative as the weather was very hot at the time. We felt secure at all times as there were 3 doors to unlock before we got into our apartment. Only one consideration to mention - the street below can be noisy at times. However, in all fairness, this may have been just a seasonal factor. This is only a minor point as we thoroughly enjoyed our stay which exceeded our expectations. There was a supermarket a few doors down which was very handy and there were restaurants galore on our street! We would recommend the apartment to anyone who wants to spend time in the heart of Florence. Thanks Maurizio!