The AC issue was a major problem for me. There was no air conditioning for days and opening the windows provided no relief, only created more issues. Granted Andrea stayed on chat with me for 4 hours while we read through the cumbersome manual trying to reprogram the thermostat. This thermostat did not allow for the temperature to be changed. Hint -3 is the only way to get ac. Once it was resolved, it worked fine but it did cost me an entire evening of my trip.
I had received a message during one of my flights to Italy from the host stating there were problems with cleaning staff and that the apartment may not be cleaned! Not ok! In addition, I wasn't always sure who I was speaking with as several people contacted me with information for this airbnb.
It was difficult to function here. There is no dishwasher as stated. The coffee maker hadn’t been cleaned in quite some time. There was one towel in the kitchen (dishes, hands, one towel). I needed to iron my clothes which was almost impossible. There was a steamer but it had a US plug. It's dark inside, the lighting isn't great, and again opening the windows is not great- there is a narrow small opening between the building and no breeze comes in, only bugs. There wasn't a comfortable place to sit.
If you only need to shower and sleep and use the refrigerator then this would be an acceptable place, especially if having AC during hot temperatures is not important to you.
Please note there are 5 doors with 5 different keys to enter before getting into the apartment. I made up a rhyme to remember what key went in which door- required to get in and out. Carrying bags/items while entering through all the doors is a dance.
On a positive note, it's very safe (I'm a woman, I stayed there alone), in an excellent location to everything Florence has to offer, easy to get around Florence, close to transit, low foot traffic on this street and no vehicle traffic, and only minor noises (no partying noise or late night disturbances).
I personally feel it was not worth the money I paid.