My husband and I fell in love with Isa's apartment in pics online, but in person, the amazing location and the wonderful terrace outside make you feel like you are right at home. Plus, it's located in the lovely Santa Croce neighborhood of Florence. You are literally no more than 5-10 minute walk from any of the attractions but you feel like you are getting a sense of the "true Florence" and more out of the busy hotel district. We had lovely cafe's, restaurants and even a grocery store...all within 1 block of the apartment. It was our first trip and Isa was so easy to work with and even checked in with us during our stay to ensure we were doing ok and had everything we need. Her friend, Alessandro met us on the day we arrived and was so kind to come find us as the cab had dropped us off in the wrong location. Having been our first trip to Florence, we were a little lost but Alessandro rescued us. We had a nice bottle of wine, some delicious yogurt and juice waiting for us and other snacks. More than you could ever get at a hotel. We can't wait to come back and wouldn't look to stay anywhere else in Florence! Thank you Isa and Alessandro for making us feel so welcome! And yes, as other reviewers say it's up on the 4th floor and no lift in the buildings as there aren't in many of the old building in Italy, but Isa's apt. is so worth the steps and effort!!!