Laura met me at the apartment at the time I arranged with her and briefly gave me instructions for keys, internet etc. She said her English isn't very good, but I disagree. We had no problem communicating. I loved having my own little apartment for the 4 days I spent in Florence. The neighborhood is great. Close to the SMN train station, the river for beautiful walks and less than a mile to the Duomo. If I'm ever lucky enough to go to Florence again, I would definitely stay there.