Michele was very nice and flexible. He gave us a tour of the house plus a quick one of the neighborhood. We were also in desperate need of doing laundry and he was kind enough to give us detergent so we didn't have to purchase an entire pack from the grocery store. The house was spacious and comfortable. The neighborhood was one of my favorites in Florence. Coming back to the apartment was a pleasure and the restaurants in the neighborhood had some of the best food and gelato around.