I booked this Airbnb and the check in process said to go to their business "keys of Florence". At this place they were supposed to give us our keys to the Airbnb. I showed up and the place didn't exist, it had been closed down. There was no warning from the hosts that this was the case and left me stranded in a country where I had no internet or cell reception.... I ended up booking a hotel elsewhere. I can't say if their place was good or not, but the communication is not.