We just stayed in the Novella apartment for 7 nights. The location is perfect. 5-10 mins walk from the train station and close to the major attractions and many great restaurants. Once we got to the door of the building, just rang the door bell and Francesco opened the door for us from his office on the first floor. It's great that we can reach him in the same building during office hours. Originally, I was concerned about bed bugs as reported by the last guest. Francesco has assured us that it was resolved and we didn't have any issue with it during our stay. The apartment is clean and comes with all the utilities as advertised: air-conditioner, well-equipped kitchen, laundry washer, safe, etc. We all had a great time in Florence. Will consider Francesco's apartment if we visit Florence again.