Lucia is very helpful and patient with all my questions. She always tries to help and we are glad to stay in her place! The house is situated right near the entrance of the famous garden and bus stop to the central is just downstairs. In the house you have everything you need including washing machine and umbrellas (which helped us a lot). It is very clean and comfortable. Lucia even had a whole fridge and cabinet filled with wines and snacks for us. If you come to Florence, definitely stay with Lucia!