Went to Florence with my family of 3 (incl 1 baby) and enjoyed my stay here. Only 7ish min walk from the UNITA train station (from the airport) and 10ish min walk to Santa Maria Novelle train station (main hub). This apt is also just a 3 min walk from Duomo and 10-15 min walk from everywhere else in Florence (eg Uffizi Gallery, etc).
Communication with Istay hosts was great, check in was seamless, and our overall stay was a great experience. It was nice to come home to air conditioned apartment, esp after walks in hot summer day with baby. They also have high chair & crib on request. Washer worked great.
Might have to stop by grocery store for certain amenities, such as paper towels as it’s not included. They did have linens and toilet paper. As mentioned in other reviews, not a lot of sunlight (there’s only 1 small window in bedroom) and the shower is prone to flooding. Not deal breakers for us. There also isn’t a door between kitchen/living space and bedroom.
Overall, a great apartment & reliable hosts. Would recommend staying here when visiting Florence for sure!