Prior to our visit, Alberto was very helpful in responding to my questions about the details of our arrival and our stay. Once we got to Florence, Enrico met us at the top of the stairs and showed us the apartment, which was exactly as described. The views are glorious -- an excellent way to acquaint oneself with Florence, especially if it's one's first ever visit.

Also -- the complementary breakfast bars and tea were a godsend the morning after our very long travel day.