Fantastic location and great building with a lift, but we were so disappointed with the hot water situation. We were out all day and came home expecting to have a nice hot shower, but it was freezing cold so we were forced to endure that. We spoke to the contact and she said the hot water needed to be switched on, which is ridiculous and is not our responsibility nor was ever told to us. Anyway, the next day my mother had a short hot shower then when I got in it was freezing again. Really disappointing when we were paying a premium price. The contact person said it has never happened before and blamed it on a thunder storm in Florence which affected the water, but that didn't seem quite right as the water was working it was just the heating that was a problem. Anyway, other than that it was good.