Bernardo met us at his lovely 3 bedroom 2 bath apartment. Could not be in a better place. We especially appreciated his willingness to let us keep our bags as the apartment after we checked out. Internet works wonderfully. Only issue we had was it was chilly and the heat had not been turned on in the building yet which there is nothing the host can do about. Heat gets turned on November 1. Also, the smaller bathrooms shower was not great as the water pressure was low and we went through the hot water quickly. Bernardo is a kind and generous host. I would recommend his place again to folks going to amazing city of Firenze