From the extremely detailed self-check-in step-by-step and the art/design inside the flat, to the detailed city guide/recommendations and helping us with a cab when we check out towards the end. Our host did above and beyond what we expected at every single step. This place looks and feels even better than the photos and is located in the local part of Florence yet still very close to the touristy areas which we really loved. Will be staying here again when we visit next time!