Leonardo was communicative and very accommodating. He allowed us early check in and patiently waited outside of the apartment for our arrival. The apartment was gorgeous, clean, and very well laid out. They even left snacks, wine, and a cake, which thrilled our kids! It was lovely to have such a large bathroom, given how rare that is in Italy. We also loved the jacuzzi. It was great to soak after a long day of walking. The location was very convenient and easily reached by foot. They also had set up a common area with fundamentals available for purchase (less than they cost in the store, as far as I could tell). They’ve thought of everything! We were so impressed and wished we’d had more than one night!