I had a really rough time when I first came in. The host intentionally hid the heat controls (with a sign also saying they were controlled by he city which was not true) and there was none at all, the place was extremely cold, wet and mold started to grow on everything including personal items. It was disgusting. Eugenia is super nice and things were fixed to a certain extent. I wouldn’t recommend this place to anyone with allergies or humidly sensitivities.