Marisol was very helpful during our stay. She was easy to reach and always seemed to try her best to accommodate us. She seemed like a very sweet person. We were provided with a map and suggestions of where to go upon arrival. Her flat is nice and provided us with all we needed - a clean bed and a shower. She even left a memory card that had internet for us to use as needed. The downsides were that there was no a/c and the shower was tiny. Overall, we enjoyed staying in her apartment. The neighborhood was perfect. The flat is centrally located and it was very easy to walk everywhere we could've wanted to go. Florence is beautiful!