Communication was great. Received some lovely local recommendations for restaurants. Check in was easy and we were able to leave our bags before check in. The loft is large, funky and cool and in an ideal location. One bummer is it is very dark/doesn’t get a lot of natural light. Also I would bring your own products. Very few provided and not great quality. The WiFi is also not great and broke our last day there. If you want an authentic experience in Florence I would recommend.