My stay was wonderful loved Florence Roberto was great in communicating with me prior to my arrival and also his assistant was also there for me when he couldn't answer right away place was smaller than I expected but it was perfect for me traveling alone. Assistant also recommended a couple places to go eat and also sights to see. Neighborhood was very quite and not too far from the station. I was actually able to walk back to the station with my 1 luggage and backpack so great location. Overall both were very kind and made my stay in Florence that much more enjoyable highly recommended!