I was really optimistic going into this trip, but sadly it came up short. When we arrived we had to wait 25 minutes for the host. Then after she arrived we couldn't get the keys to work for the front door. Only one set ended up working, the air con would only recycle hot air and there was a very bad odour coming from the bathroom. All of my attempts to get in contact with the host and the agency were ignored. All in all I'd advise staying elsewhere in Florence.