When you go to Florence you should not be inside your room and that is exactly what this listing is about. As it is explained this is not an expansive apartment it is designed to provide you with exactly what you need. It is excellently located, modern, clean and will accommodate all your needs and a little more (a washer, very handy). What it is not, is a space for mobility challenged individuals. It is a 3 floor walk up and the interior space is tight, this was not a problem for us. In my estimation the unit is better suited to a singular individual as anyone who travels with many bags may find themselves compromised. We travel with one bag each and found any more would have been a bit of an issue. Romano was friendly and offered up information on the neighborhood which was useful, outside of check in there was no other contact and we did not require any. All things said we were happy with the experience.