Diana and Francesca were great! Francesca was there to greet me when I arrived and she showed me around the apartment. She had plenty of information available about Florence, along with a binder of all the best finds and local spots. The apartment is on a quiet street, a bit hidden in the Oltrarno. Just be warned that you will be climbing up a hill to get there, but it is totally worth the walk! Apartment was clean, simple, and great for one or two people. If I needed anything, Francesca was easy to get in touch with. There is a market about 5 minutes away, Open Bar which features a great view of the Ponte Vecchio, and San Niccolo area is down the street which has good local restaurants and cafès. Overall, a great stay and I highly recommend!