The location was great for our visit in Florence. However, there are a couple of things my group and I were not pleased with. First of all. I communicated via AirBNB expecting to receive a quick response but instead it took longer than expected. Second, during our check in instructions you did not wait for the entire party to arrive to the apartment and instead proceeded to give the instructions to my friends without waiting for me. I was also not pleased to be informed that you were not all that welcoming to my friends with your tone of voice. Third, we did not appreciate that we had to clean the dishes and throw away our trash when in fact there is a cleaning fee. Finally, the showers and washers were not in good shape. We had to spend over 50 euros to wash our clothes when the listing said that would be provided for us. The restroom would flood causing us to use more towels than we actually needed.