I would say it was an experience. I have a lot to tell.
First of all, the place looked very different to pictures online, they were taken in a very professional way so pictures looked so much bigger, nicer in most possible ways. The biggest reason I booked this place was because of a nice balcony; but in reality, I must say that I was very dissatisfied. Two wooden panels were too far away so it was impossible to have a conversation with my guest (pictures were indicated- seats are close to each other, with a table ; have drink etc ) but also, there was no table (so I complained about it to the host and he told me to just use a square table instead but it doesn’t fit outside because balcony was too narrow. And it just doesn’t fit cause seats are too low, table would be too high. (Okay. It can be not too much a big deal in the end you know? but I don’t understand the host’ attitude : why the host doesn’t think it’s wrong to post different pictures to the place and why is he so much annoyed by my very fair complaint?
Secondly, the next day, I waited more than “an hour” to take a shower. I checked 10 times, no , it was still ice cold water. Hot water didn’t work somehow so I called him to bring someone to fix the problem.
After an hour, host messaged me with a impossibly rude attitude. That they didn’t change anything so hot water must have been working, it costs to call someone to fix, why can’t you just enjoy your stay? Blah blah blah.
I told him, hot water didn’t work so I called you, I am not lying.
And he replied. I read your all Airbnb reviews that he knows that I just like to complain a lot and finally, he recommended to me that next time to use “four seasons hotel instead ”
???
:)
I’ve never felt so bad or treated by host in this manner. Sadly, this host doesn’t know how to take a complaint when there are actual real problems he should put efforts on it. Very very unprofessional.