Guido was very responsive the moment we booked the place. We met him once when we requested for additional towels. Turns out he had provided us with enough towels. We communicated mostly with Roberto from the first floor, who was very nice. We were able to drop off our bags for our last day before heading out.
Place is smack right next to Santa Croce. Not much road noise for November. Place is spatious. Smells kind of strange. Beds are comfy. Kitchen is stocked. Laundry is easy to use. Location is prime. Just a forewarning. .. there are lots of stairs. Lots.
Would definitely book this place again.