The host cancelled our booking at the very last minute. My female friend, who was in Europe for the first time, was actually waiting in front of her flat at night and she simply refused to let her in. The host said she felt "UNSAFE" after speaking to my friend's local taxi driver. We had no idea what the conversation was about, as it was communicated in Italian.
The host then contacted Airbnb and left my friend waiting outside her flat with her heavy luggage, not knowing what to do. I was attempting to contact the host via both phone calls and text messages, but got no reply.
We were later informed by Airbnb that the host cancelled our booking and this means we were forced to do a last-minute booing for my female friend so that she had somewhere to stay that night. This is so unprofessional and unacceptable.