Sweet little apartment very close to Duomo and other attractions. Laura accommodated our request to check-in early and gave us some nice tips to see Firenze. Two issues. One has been called out by others as there are 3 flights of stairs to get to the apartment which can be an issue for some including my spouse. We lost power one morning and didn't have hot water. Laura was quick to get to the problem and got it fixed. Great place and taking back good memories.