Unfortunately we didn't have a great experience at this property.
Communication with the host was very difficult and it made our check in experience very stressful so it pains me but I'm writing a review accordingly.
A few days before arrival I asked the host if we could leave our luggage before check in time because we had to leave the other property in the morning. This is pretty standard nowadays however not to be taken for granted. The host said " yes sure" so a day earlier I asked for instructions as to how and where to leave the luggage, what was a convenient time etc.
I didn't receive a reply until the next day, when we were supposed to check in, then
I received a reply with instructions for check in at 3 pm. Thinking it was an automated messages I replied asking the host to please reply to my previous message. Turns out It was not an automated message, the host replied asking if I had read his message about check in, so I said that I did but my message was about something else. I said that I knew check in was at 3 but we had agreed we could leave our luggage earlier and I needed to know how so I could organise my day. His reply was that check in was at 3 and could not be done earlier, without any apology or acknowledge of what I said or what was previously agreed. When I brought this to his attention he eventually agreed ( for the second time) to allow us to leave our luggage but still didn't tell us how or when.
I insisted and was told to try showing up at 1. When I said that "trying" didn't sound very encouraging because unless it was definite we could end up being stranded on the street with all our luggage, and I asked if he could please confirm one way or another.
He said " ok, it's fine" without further explanation so we assumed we would follow instructions as per check in.
During our exchange of messages I repeatedly asked for a phone number to call in case of emergencies or difficulties with the self check in ( it happens sometimes) , and I was repeatedly told to ring the phone number provided in the booking confirmation. Unfortunately I had tried several times to call that number to make arrangements for leaving the luggage but the number didn't work, an automated voice said it was non existent or unavailable, and when I told the host, I was met over and over with the same short reply " call the number provided in the booking confirmation". We never had a phone number to call in the end. For a moment we even worried it might be a scam, because the host was being elusive and unclear. Luckily it wasn't, luckily we are on Airbnb, but we did not feel like we could trust anything that was said at that point so we made last minute arrangements to leave our luggage elsewhere and 3 of us went to the property with no luggage at 1 pm to see if we could get in . When we could not enter the apartment I had no phone number to ring so I had to message the host on Airbnb, and he replied by saying that someone had called me on my phone and I didn't answer so they sent me instructions via text, none of which was true, I did not receive a call nor a text . The host also said that if we could not open the self check in box we were doing it wrong. Even if that was true, even if we were not very bright and could not figure it out, it's not a friendly way to be treated and certainly it didn't solve the issue.
Luckily someone came and let us in soon afterwards but by then we were very upset so I apologise to the lady who opened the door for us, because by then I was not in the mood to smile or chit chat even though she was kind and friendly.
At no time we were rude , disrespectful or unclear in our communication, even though we didn't receive an apology and felt treated quite poorly.
To his credit the host sent someone over the next day to change lightbulbs in a few rooms, because they weren't working, and he apologised for the inconvenience caused by that.
The apartment is very nice, spacious and light, and it's literally around the corner from the main square, with museums, cafes, shops, and everything you need on your doorsteps.
There's an Illusions museum in the same building which is really good fun.
It was hard to sleep at night because there were people shouting on the street below , every night until about 3 am, passersby, mainly drunk, just too loud to let you rest. I guess it's the downside of being right in the heart of the city. Also, the ad says "the second room" so we expected 2 bedrooms but in reality there is 1 bedroom and 1 big bed in the dining room.
There are no curtains on the windows so you either shut the shutters and miss out on daylight and view, or you miss out on privacy.
Needless to say we won't be back but we hope you have a better experience than us.