ABnB recommends all correspondence through the app. Undisclosed until after booking, this host requires guests to sign a separate contract, log personal and financial information through their 3rd party site that is unsecured. This is not clear until after booking and they have it set to no refund.
They wouldn’t give me the key code info until this separate application was completed. I felt like I was being held hostage at 11:00 PM as I stood in a dark hall at with no lights, no direction and no internet - after hours of stressful travel and thinking I had a booking already.
I’ve never had a host treat me like that and I’ve never had so many barriers. This experience overshadowed Florence in general unfortunately.