We stayed two nights in Nicoletta's apartment and had a great stay. The apartment is clean and well-furnished, and had everything we needed. It's located in the heart of Florence, so everything in the town was no more than a 30-minute walk away.
Nicoletta was very helpful in her communication with us - on the two occasions we contacted her (once because we forgot a passport, and once to double-check when we could check in) Nicoletta was swift to reply and helped us to resolve the issues straight away. This made the trip more enjoyable as we knew we could rely on Nicoletta if something went wrong! Thanks!