We were upset to see that there were some white stains on the duvet cover and there were crumbs / debris on the sheet that you could feel when you got into bed, which suggested to me that the bed sheets and covers hadn’t been changed after the previous tenant.
After taking it up with Airbnb on the day of checkout and requesting a partial refund, Gabriele was very rude, saying that we should have taken it up with her instead and that she would have never slept in a dirty bed, however we didn’t have much choice as it was just for one night and we returned to the apartment quite late, only then realising that the bed was dirty and it being too late to find another place or cancel. Gabriele then called us “liars and sneaky guests” despite us staying in at least 7 or 8 other airbnbs in a 3 week span beforehand and having no issues whatsoever. We did leave slightly late after checkout (20 mins) which was our mistake as we had some issues with the shower but does not take away from the fact that the bed obviously hadn’t been cleaned.
From other reviews it is obvious that cleanliness is an issue in the apartment, with other people commenting on the bed covers and the apartment not being the cleanest. She also tried to say she allowed us to check in early, when check in is at 14:00 and our train didn’t even arrive into Florence until 15:10 (we arrived at the apartment at 15:40) overall not a great Airbnb experience. The location of the flat was really great but I wouldn’t return again.