Francesca's apartment was our base in Florence while I undertook an art class. She is prompt, clear and professional in correspondence. Her mother, Luisa, greeted us at the apartment to let us in. The apartment is great, clean, a big kitchen, really spacious for a couple and their luggage! The location is good too - right near Santa Croce. As other reviewers have mentioned, earplugs highly recommended for light sleepers and those trying to recover from jetlag. Would recommend Finisterrae on the piazza for pastry and coffee, and Vivoli a few blocks away for gelato!