While I can't leave a review for this particular apartment, I'm happy to provide some feedback about our experience with the hosts. There was a miscommunication with this listing prior to leaving for Florence from the US and we were moved to flat in a different location of the city [the Oltrarno]. There we had some difficulty with the heat and hot water. Nic was very responsive and had someone out to take a look almost immediately. Unfortunately, the situation wasn't quickly resolvable so we were moved to another apartment just around the corner. These things happen; it's how the hosts respond that matters and they did a great job. We landed in a clean, comfortable, modern place with shopping and restaurants galore - all with as little impact to us as possible. A few minutes to the Ponte Vecchio and all of Florence was at our finger tips. We thoroughly enjoyed our stay!