My mother and I recently stayed at this apartment for 2 nights. Chiara was extremely helpful and accommodating. We had arrived in Florence earlier than the check-in time but she went to the trouble of meeting us earlier and letting us leave our luggage at the flat while it was first being cleaned following the previous guests' stay. We really appreciated the friendly welcome, brief introduction to Florence and restaurant recommendations. A welcome addition was a little "guide" with useful telephone numbers that Chiara had prepared. The flat is exactly as in the pictures: spotlessly clean and sophisticated. The bathroom is incredible! I also cannot say enough about the neighbourhood, Oltrano: it was a wonderful respite from the busy, heavily touristed side of Florence and yet a very easy and quick walk from the Santa Maria Novella train station, sights and public transport routes. Thanks so much! It was a wonderful experience!