Our family had a great time in Florence. Upon check-in Irene and her mother were present to show us the apartment, direct us around the neighborhood, and answer all our questions. The apartment itself is in a quiet neighborhood with couple of shops and grocery stores. It is in a central location (attractions, train station) and is just walking distance to the Duomo. The apartment is typical of old Florence in regards to the furnishing and décor. However, the apartment comes equipped with all modern amenities (A/C in every room, washer [no dryer], TV, microwave/oven, etc). Although present, the Wi-Fi was slow and the TV had very few English channels (not that we had much time for TV ;-) ).During our stay, we had a problem with the washer (previous guests had shut down the water supply) and Irene was kind enough to travel 40 minutes and resolve the issue the same day.