What an amazing location and helpful host! I was communicating with her all day about my delayed flight and although she was unable to be there as late as we were arriving, she made sure someone was there to help us with check in and luggage. He also explained all sorts of tips about Florence, gave us a map with local spots, and a binder full of info is available. Late check in after 7/ 8pm, as stated in rules, is 30 euros extra cash on the spot, which was on her directions.
I would definitely stay here again. She is on point, location is spectacular, as is that amazing terrace view!