Ada responded quickly to emails and text messages that we sent. We didn't meet Ada in person but one of her friends met us at the apartment and showed us around. The apartment was absolutely perfect and even better than the pictures! The living area and the bedroom were larger than I expected and the terrace views were breathtaking. It's 7 flights of stairs to get up to the apartment so be aware of that when packing your bags, but it's absolutely worth it for the amazing views. Everything about the apartment was perfect, we had everything we could have needed. The location was so close to everything that exploring Florence was really easy and coming back in the afternoon to have a nap or freshen up was really convenient too. The apartment has really good AC and very fast wifi so you don't need to worry about getting too hot or staying connected with friends and family. The guestbook with where to eat and shop was really helpful when planning meals and things to do, such a nice touch. I would definitely book here again for all my future trips to Florence, Ada was the perfect host and her apartment is amazing!