ARTISTIC BUT SOMEWHAT DYSFUNCTIONAL - DO NOT HIGHLY RECOMMEND ! Stayed at this apartment for 3 nights in May 2014. I am asthmatic (Melinda Camillos) and have to be really cautious regarding apartment choices as I only wanted to stay at apartments that advertised air-conditioning. We had been lucky so far and have stayed in amazing apartments in Rome, Paris and Athens using Airbnb without issue. The other apartments had all been trouble free and we got exactly what was advertised and paid for.Regrettably this was NOT the case here in Florence .On a positive the apartment does indeed have a high quality fitout and artistic flair - sadly though it FAILS MISERABLY on a FUNCTIONAL LEVEL as noted by Denise in her review which we confirm also. On our first night when my husband and I went to bed, we closed all the windows (as there are large gatherings of people nightly making loud noise at the building entrance downstairs, and of course many mosquito's prevalent we have come to understand in Florence. We found on arrival that the air-conditioning that is advertised WAS DISCONNECTED at the MAINS as the host simply chooses not to connect it until June .The main bedroom has a low angled roof and is in a type of loft space making it extremely hot . After an awful nights sleep we made several attempts to contact Paola without success. Eventually I got to speak to her and she told me she disconnects air until June as it is her opinion unnecessary before then.This is NOT STATED in her advertisement ! Nevertheless Paola told me she would get a technician by Tuesday (our last night). Paola did in fact get technician on Tuesday and air worked until 1 am when it switched off at the mains and was unable to be restarted even the following day by her cleaner (Amelia) who also complained about the heat upstairs.Showering is difficult as the hot water system is unstable (although fittings and fixtures are very expensive). Also the use of several appliances eg oven or washing machine simultaneously , would cut off all electricity at the mains as it becomes overloaded often and has to be turned back on the mains, we found this dangerous and very inconvenient . When we asked Paola about this she told us this is how it is in Italy.. truth is various kW plans are available at extra cost. DEAR PUBLIC CHECK DETAIL BEFORE COMMITTING FUNDS ! Paola's allegations re our request for a full refund below are a complete fabrication and is being used as a pathetic excuse for misleading advertising and poor service - if you cannot afford to provide adequate services such as basic electricity or air conditioning as advertised then stop misleading people and be honest in your listing - be respectful when given genuine feedback your sarcasm is in poor taste as is the blatant lies in your response ,we at no time requested a full refund.