The apartment was exactly what we needed. It was clean and very well appointed with everything necessary. The hosts were excellent. Questions and requests for help were answered quickly and gracefully, with personal and friendly attention. The location was close to all the main sites, and the courtyard even had a closeup view of the Duomo. The hosts had clearly put a lot of thought into how their apartments are run, and the items in the apartment were simple but stylish. Their hints on what to see, eat, and do (on paper, in person and on the web) were very useful. We had a great time in Florence!