Lucia was nothing short of amazing. She was pleasant and responsive leading up to our booking and she went way above and beyond our expectations including dropping us off at the tram stop every day when we were in Florence for a fashion show. The house is super nice and Lucia is great - she also helped us coordinate our bag delivery from the airport as they has been lost by the airline in Munich. We would recommend that you maybe rent a car if u stay as the tram stop is quite far from the house. Overall though we would definitely come back and Lucia and her family were great hosts. A great stay.