Claudia was there to welcome me : she was so nice, smiling and friendly ! She gave me excellent plans for restaurants in the neighborhood ! The Room was even better than in the photo, very clean, and well equipped ! Everything you need is there, and very appreciated a vast selection of teas ! Situated in a animated neighborhood, very close from the center, you can appreciate the calm of the Room which is very well isolated ! Absolutely the place to stay in Florence ! I definitely come back :-)