The communication was great and Luca and Abla are very kind hosts. I booked last second and they were extremely and accommodating in welcoming me to Florence. The place is beautiful and comfortable with a great bathroom and relaxing open space, and it's a quick walk to the Duomo and some terrific tourist attractions. I really enjoyed my short stay and the WiFi was dependable and fast! The only thing I can say is that it's a touch loud in the morning, so if you're an early riser, this is the perfect spot to stay in Florence!