Brenda met us when we got to the apartment. It says 2nd floor but it's 3 flights of stairs so was a little confusing but Brenda came out and found us! She was very helpful and gave us a quick tour of the apartment and answered any questions we had and then left us to our room to settle in! There is LOTS of construction on the street as they put in a rail system for the new tram in the city so unaware of that and be prepared to wake up early! No A/C but there was a fan that worked fine for us. Only downside was construction and water pressure in showers was pretty poor, could have been other tenants using water source at the time not sure. Awesome and spacious room though! Great time! Close to everything!