Very clean, comfortable and well-equipped apt. Location is everything and this is very well located - just across street from train station. So easy in/out and for day trips on the train. We walked everywhere in Florence and had no problem. But not facing the street, so not loud.

We were met by Christina (sp?) at the door to the building who was very helpful in getting us to the right apt. and getting us settled. We didn't need any other help. Andrea responds very quickly to emails.

Apt is _not_ a 2 bedroom. It's a 1 bed with a pull-out couch and a futon chair in the living room. Maybe not perfectly obvious from the listing - but obvious enough so we knew what we were getting. Easily large enough for 2 adults and 2 kids. Master bedroom bed is very comfortable. But I'd leave the pull-out and futon for the kids. (other reviews said the sofabed didn't work, so did Christina - but my 10 year old pulled it out and put it back on her own - so seemed to work just fine for us. Also, no problems with wifi.)

Grocery store just around the corner.

Pictures are very representative. Overall I think this is a great value and would recommend.