Margherita was very nice and welcoming. Her boyfriend carried up our suitcase up the stairs to the 3rd floor apartment. They gave us a tour of the apartment to show us where everything was and how to use the utilities. They recommended great places to eat and sights to see. The apartment itself was very clean and spacious. Location was excellent. Less than 10 minutes to the station and Duomo. Its very safe since there are locks after locks to get inside the building. A must see is Mercado Centrale (inside & upstairs). It's a great place to buy food for home or eat there on site. Great spot and great host!