We had a great experience! Location was perfect, walking distance to everything! Apartment was equipped with everything we needed and AC worked great. Sid arrived within 30 min to let us in and show us the map of Florence. He was helpful to all the questions we had. Would definitely recommend staying here. Only downfall is the apartment is on the top floor so you have to climb something close to 6 flights of stairs. It was no problem for us but elderly or people who have difficulty walking stairs would not be a good place.