Paola was absolutely wonderful. She waited for us at the appartment at 10pm, our arrival time. She had plenty of very useful information about the area, restuarants and sites, including a written list of the above and a nice bottle of wine. Upon leaving we had problems making contact with a taxi and Paola was kind enough to call one for us and had it there in 3 minutes.
The location is unbeatable, within walking distance to just about all the attractions and restaurants.
The appartment is very comfortable with exellent beds and kitchen, easyily accesable even for my wife with a fresh broken foot in an Orthopedic boot.
I just hope that on my next trip to Florence her place will still be available for us.