Clear and timely communication, genuine hospitality and care, immaculate and fully equipped apartment, and central location. Sergio, Chiara’s cheerful and friendly father, checked us in, showed us around the apartment, and gave us amazing recommendations. Before leaving, he said “let us know if you need anything, we want everything to be perfect for you”. This pretty much sums it all up! Both Chiara and Sergio are caring hosts who truly want their guests to feel home and to enjoy their time in Florence. They even provided adaptors, chargers, and Amazon Prime TV! Strongly recommended.