Donna's place is superb. The location is unbeatable, the beds are very comfortable, and the small thoughtful details Donna had added to the apartment make it feel so welcoming. We unfortunately never met Donna, but she was very responsive and helpful. There are a few things to note about the place, though - the internet is very spotty, the signal is strong in the bedroom where the router is located, but in the bathroom/ living area it can be weak or completely lost. If you plan to do work, or are very reliant on your phone you should be aware of this. Additionally, you must climb a substantial amount of stairs to get to the apartment, which can be difficult with heavy suitcases etc (but it is a great workout!). Overall, I think it would be tough to find a place in Florence that is more worth the value than Donna's and I would highly recommend it to any of my friends.