Franca speaks too poor English for us to communicate properly. The key broke when we should get home in the late afternoon. She solved it in reasonable time but the communication, handled via some english speaking man, where so poor that we did not feel safe that they where working on helping us or not. Finally, 3h later, we gain access to the apartment. Then she asked us if we locked the door earlier when we dropped of the bags by noon. We said no because we left while the housekeeper was still there so she locked the door. Before she left she was very informative about not looking the door, giving me a strong feeling that this door did not work properly and that she knows this since befor and still haven't changed the looks! They did not excuse themselves and did not feel friendly or helpful. Then in the morning when we "checked out" by leaving the keys on the table and locking the apartment by just closing the apartment door as informed earlier. Then when we reach the door to the street we find ourself locked in! We can't exit the house without keys! Awfull, frustrating and stressed to the train we suddenly feel we're about to miss plus all the stress we already had from the night before, knocking all the neighbors doors and of course calling Franca.
We got to the train in time and everything is fine now but this was really a horrible experience!