I said that Eliza’s place was only a bit better than my expectations because from the initial contact, Eliza was prompt, communicative and helpful. I had very high expectations before arriving and everything exceed what I expected. She made it easy for us to get in, had a bottle of Chianti and treats waiting and a thorough tour of the apartment, including coffee maker lessons! Anytime I reached out with a question or needing a bit of help, she was extremely responsive. The apartment is beautiful, well appointed and comfortable. The beds felt great at the end of the day! Nice kitchen and plenty of hot water. I’m a producing realtor in the United States, I’m picky about properties and this one is a total delight. You’ll miss out if you don’t stay here while in Florence, great central location on a quiet street!