Matilde was very good at following-up with our arrival time and provided us directions on how to get from Firenze SMN to the apartment. She was flexible in when she would meet us and was very prompt in fetching us from the bus stop. She even provided us with a little welcome gift - very thoughtful! The apartment was conveniently located near Ponte Vecchio and Santo Spirito, among other locations and easily accessible by bus from the train station. The apartment was clean, modern, and very spacious!