Alberto is the best part of the property. He asked for our arrival time and met us at the property and assisted with carrying the bags up four flights of stairs. He was attentive, helpful with directions/attractions/restaurants, available at all times and spoke excellent English. He assisted us with making train reservations and printing them off. We were very happy with his recommendations for things to do in Florence and the restaurants he suggested.

The location is excellent. It is a 10 minute walk from SMN train station and 10-30 minutes from most everywhere you would go in Florence by foot. It is 15 minutes to the Avis/Hertz car rentals as well.

Alberto makes and serves a delightful pastry and grilled sandwich breakfast in the room each morning with cappuccino!

For the most part, the property was quiet with excellent air conditioning. The bed was comfortable with a memory foam type mattress. The property appeared new and clean. There is a safe in the closet. The room was cleaned and the bed made up each morning. The bathroom appeared recently renovated with amazing shower and amenities with nice towels. There a "mini-bar" in the room with water/juice/beer. We had a complimentary bottle of wine waiting in the room upon arrival.

There was a power outage during the stay and Alberto was ever-present getting everything fixed as quickly as possible, such that it proved not to be an issue. The only negative we could find was the number of steps to get up to the property, but really only an issue with baggage or if you have some orthopedic issues--Alberto, again, made a point to be there upon arrival and help with baggage.

In the end, we loved the property, the location and the host. We would definitely stay there again!