Filippo met us at the apartment and took the time to explain everything and make us feel at home. He provided several phone numbers for contacting him in case there was a problem and he responded almost immediately when we sent questions via texts. This apartment is indeed a gem - spacious, modern, clean, light and airy. It was a pleasure to come back to it every day to re-charge for our next day out. The location was also perfect for being away from the main tourist crowds but convenient for exploring Florence.