Samuel was easy to reach and met us at the apartment. He was extremely helpful about local places to eat and info on how much a taxi should cost to train station and airport. Really well organized, patient and generally nice to deal with! The apartment itself was lovely, comfortably furnished, and comfortable temperature. No complaints at all. Location was great for getting to the Uffizi and other major destinations in Florence. *Just want to mention to prospective renters, there are noisy periods out on the street late at night, so light sleepers should bring earplugs. But --Highly recommended!!