We loved the old building and all of its wonderful quirks. I would've climbed ten flights of stairs to stay here. The decor in the apartment is whimsical and tasteful, with an eclectic mix of furniture and prints. There are some great antique pieces and I loved the terracotta floors. The living area is very spacious, and my kids especially loved the foosball table. The downstairs bathroom is a bit tight, but probably standard size for a Florence flat, and certainly adequate. The light in the upstairs bath is a bit dim, and both bathrooms could've used some hooks on the walls or doors for hanging towels and clothes. The beds were comfortable and there was a generous supply of towels. I was especially thankful for the washing machine! We had trouble with the hot water in the upstairs shower, not only adjusting it, but losing it completely. My husband and I both took cold showers one evening, but Manu was able to fix it the next morning. Manu instructed us not to turn on both the dishwasher and the washing machine at the same time, but we didn't know not to run both the AC and the washer. (Later, we saw it written in the apartment's instruction manual). We lost power, but my husband was able to flip the circuit on the circuit breaker. We also didn't know at first that we could turn on a light in the main stairwell, which is completely dark in the evening. Thankfully, iPhones have flashlights. Manu was very quick to respond, gave us some restaurant recommendations, and told us about the wonderful Mercato di Sant'Ambrogio. She also booked a taxi for us on the day we checked out and gave us some information about the train. Both Manu and Paolo were there when we arrived, although Paolo was very quiet. I really don't recall him saying anything to us other than a couple of words, even though it would've been nice to chat with him for a few minutes and get to know him. His English was near perfect, but he spoke to Manu in Italian who translated for us. During our stay in Italy, I found that most Italians aren't very interested in small talk, so maybe it's cultural. Anyway, we really loved the apartment, and would stay there again.