Flavia's apartment was a perfect home base for our trip to Florence. I loved the apartment - clean, high ceilings, airy and bright. There are two bathrooms (perfect for 2 girls travelling together) and a second small bed in the loft. Santa Spirito is a fantastic neighbourhood. It close to all of the tourist sites but has more locals than tourist so you get a look at real life in Florence. There were enough great restaurants, wine bars, cafes, specially food and artisan shops to meet keep us well fed and busy. I'd happy stay there again and highly recommend it for a couple, couple with a friend, two friends of a small family. I didn't meet Flavia but she was very responsive. Her father met us at the apt and gave us a great orientation and lots of restaurant suggestions and her mother came right over with bed linens when they realized that we weren't a couple. It felt like a very safe area - I read one guide book that called Santa Spirito sketchy. I don't know what the author was talking about. It's a fun vibrant neighbourhood.