The location was very nice. There was a tram right in front of the apartment that took you to the centre (Santa Maria station). There were grocery stores & pharmacies very close to the apartment.
The place was designed very nicely & equipped with almost everything except a washer & a dryer. It had a nice big terrace from where you could see the duomo.
The bed was comfortable. Overall it was a nice stay.
The only thing that I didn’t like was that initially somebody was going to meet us for a check in & then they didn’t even though I told them well in advance about my change in arrival time. Finding the apartment, getting the garage key and accessing the garage at check in and check out wasn’t super easy.
Also, I accidentally left our jackets in the wardrobe & literally messaged them 2 days later about it. First, nobody even bothered to tell me I had left something behind (which every Airbnb does) & when I realized and even sent a pic of them being visible in the wardrobe when I took pics at checkout, they have been stalling and it’s been a week now that they aren’t helping me with the situation.
It’s quite disappointing because I have never had to deal with something like this at an Airbnb before. People have always been kind to let you know if you left something and keep it for you to collect.