Lorenzo was responsive to all our inquiries. The space is central to navigating through Florence and it’s major shopping and sightseeing venues. The apartment is spacious and the furnishings are a bit antiquated, but functional. Be aware the elevator is not allowed to be used by us so it was a challenge bringing luggage up so many stairs, although Lorenzo was there at check in and assisted carrying some of them up for us. I’d recommend staying there whenever one is in Florence.