We didn't get to meet giovanni - but his cousin was there and very welcoming and accommodating. We were driving and initially worried about entering the "ZTL" driving area - but everything went very smoothly and they are clearly very experienced in dealing with guests with cars. The apt itself was amazing - very modern, clean, and the balcony was a added bonus. It was perfectly located - on a quiet side street but very walkable to all the main attractions. There were also many bakeries within a 1 block radius for delicious pastries and breakfast! The mood lighting in the bathroom was different - but fun nonetheless. Would definitely stay here again when coming back to Firenze!