This apartment was exactly as pictured! So nice and comfortable. AC and all of the appliances worked perfectly. The rooftop terrace is lovely with the most incredible view and the location of the apartment cannot be beat! Central to everything in Florence. We walked everywhere! Luca was so helpful, waited for us to check in when we missed our train and were over an hour late for check in. He had two cribs set up and waiting for us on check in for our twin babies. My husbands luggage was misplaced by the airline and he even met the baggage carrier for us when we were away in Venice for the day. I cannot recommend this rental enough! We will be telling all of our friends and family.