We had an unpleasant stay at Nicole's place. The only good thing about the place is the location. Yes, it's mentioned that it's an old building which you may still compromise with but the flat has an "old-house smell" like it has not been opened for ages. I am sure it would have mold issues too. We saw seepage in many corners of the house and tiles broken here and there. The wifi was patchy which according to the host was due to the weather. Also, the description is not complete as there is one room which remains locked, the bedroom picture shows just the bed and not the weird construction on top of it ( some slab under the ceiling like a bunker but made of bricks so you basically feel congested), there is also no picture of the old hallway.
Also, although check-in instructions are shared after booking is confirmed, the key given to us just didn't work even after following instructions and later, one of the neighbours told us that there is some issue with the key.
Nicole reached out to us to make our stay comfortable and better but there was nothing which can be done to an old dingy scary house which should not be listed in the first place. As the whole Florence was booked completely, we had to stay there and let me tell you that even after spending the whole day out, my husband and I used to delay going to the Airbnb at night because it was like a nightmare.