We had a lovely stay at Casa Ornella. Ornella was always ready to help us with anything we needed, replied quickly to our text messages and even came to the apartment to show us the place and make us feel welcome. The apartment was lovely, we had water, milk, coffee, and tea at our disposal, all the beds were very comfortable, and everything was very tidy and in order. The place was close to the Duomo and other touristic places, we could do everything on foot. The checkout was flexible and we could leave the apartment calmly. We are definitely coming back some day and recommending Casa Ornella to our friends. If you go to Firenze, this is the best place you can be!