Chiara welcomed us personally and with real friendliness. The apartment was just as described - a beautifully and creatively restored old Florence apartment where we felt very comfortable. Many extra touches like toiletries, fluffy towels and kitchen basics as well as coffee for the coffee machine. Air conditioning much appreciated in the July weather. Location is ideal for walking to any part of this amazing city. Chiara was available whenever we needed help or advice (without being intrusive) and made good recommendations for restaurants and things to do. She also fixed our taxi to the station at the end of our visit. It was a pleasure to meet her and we would love to come again some time!