Alda was so warm and welcoming. She gave us instructions on how to access the apartment before our stay and connected through WhatsApp so we could communicate throughout our time. The apartment was beautiful and very well stocked/organized. She had welcome gifts and even brought over some wine to celebrate our time in Florence. Washer was great, coffee pods supplied, plenty of towels and great bathroom. There even was a terrace with a beautiful view! Could not have asked for more. Alda was more than available for questions and even helped with navigating to the airport for an early flight. I highly recommend staying with Alda!