Massimo manages the place flawlessly, her response time is less than a minute and she is extremely helpful.
I booked a wine tour through her, unfortunately the service provider left me as i was late by a couple of minutes.. I contacted Massimo and she got them to return and pick me back!!
Her place is neat clean and very close to Santa Maria Novella. I was having issues locating it so she came down to help me out.
I found Massimo extremely cooperative, reliable. Her place is perfect and value for money. I am sure you would love it!
I would highly recommend and would love to come back again.