We never met Daniele; however, Clara welcomed us when we arrived. She provided all the necessary information for the room and a map in which she circled recommendations to see. It was very much appreciated but I felt she was a little rushed welcoming us. This was the only time during our stay that we saw/communicated with Clara and/or Daniele but I felt I was able to message them should we have needed something. We weren't able to use the washer in the home which would have been extremely nice. There was some commotion around 1 AM and 3 AM in the apartment and the doorbell went off during the night. Not sure if it was new guests maybe? It seemed a lot of guests stayed in the home and we had to share the bathroom. It wasn't a problem for us but felt a little like a hostel. The home was very clean and the bed was comfortable. There were a lot of plug ins in the room.