Chiara was very welcoming and hospitable. She was accommodating for our arrival time and we greatly appreciated it. She recommended a few places to visit and eat and pointed them out on a map for us. The apartment was GREAT! It was clean and very inviting. The view from the living room was so amazing. We spent a lot of time on the couch relaxing from a long day of walking around and sightseeing. I would definitely recommend this apartment. The location is perfecto! It could not be any better. Florence is a very walkable city, but being so close to all the major attractions was definitely a plus on a hot day. And the a/c worked great which is a priority for summertime in Firenze!