Massimo is an excellent host. He was very easy to get in touch with and was not put off when we showed up early. He spent quite a bit of time discussing the area, lending us maps, brochures , etc. Although I wanted to practice my Italian, Massimo speaks English fluently. He even stocked the apartment with fresh fruit, crackers, juice, wine and croissants. The apartment is exactly as it looks in the pictures. It is not in a tourist area so you feel like a Fiorentino and not a visitor. Air conditioner and internet connection are very strong. Very large flat screen tv in bedroom (but you have to understand Italian) If going back to Florence I would not hesitate staying hear again.