Pamela was incredibly welcoming! She met us at the train station, walked us to the apartment and explained how everything worked, then she graciously stayed to give us directions to sights we planned to see. There were notes to explain how to use appliances, right next to the appliances. The kitchen was stocked with Croissants, corn flakes, jams, Nutella, coffee and tea. The bathroom was stocked with soaps and shampoo and a hair dryer as well as plush towels. The apartment was beautifully decorated and the beds were very comfortable! The best part was the central location right next to the Duomo and the rooftop view!! Throughout our stay Pamela checked in to offer additional help. She was very flexible with our check out time, allowing us to leave our luggage there a bit longer so that we could take in one last museum. Our stay in Florence was amazing! We would definitely stay there again.