Elisabetta was very accomodating, met me in person, explained the details of the apartment. Also, as I had a late-night-departure, she was very friendly and flexible making it possible for me to check out with my things late, she was always reachable and I felt very comfortable and at home because the apartment is nice, clean, and has everything necessary. The neighborhood is residential, so you find cafes, bars, groceries and the distance to get to downtown Florence is easily breachable by bus or walking 30 minutes.