Elisa was very nice and her hubby helped us to take the luggage up 3 flights :) the apt was clean and had everything we needed EXCEPT the twin apt right next door was under construction. The door was covered with cloth/paper and smelly and there were 2 poles wrapped in warning sign supporting the ceiling (to collapse?) which was right in front of our entrance. Wish we had known this earlier…besides, there is NO dryer even it is posted at bnb there is a dryer