The pictures are real of what you will find on arrival. Solid communication throughout on where to park and how to get to the apt. On arrival, the owner helped me with my bags and escorted me to the apt. There he showed me every room and then to the terrace where I could see main landmarks which he was eager to point out. I have spent time in Florence before so I know the city but I could tell that he was eager to point out the beautiful locations that must be visited. This is a true guide! Spectacular all around.