This was my first Airbnb experience - there were 5 of us staying in the Apartment - it was perfect - the clean contemporary space is beautiful. Alessandra got back to me quickly with all of my questions, we also had her arrange a 4 hour tour for my family, which was wonderful - We arrived a bit early and Linda was happy to let us in as the apt was ready, this was really nice, so we could drop our luggage and begin exploring the city. The neighborhood was perfect close caffe's and markets made picking up fresh produce and pastries for breakfast very easy. I love Florence and having an Apartment in the city for a few days was wonderful!