The good: The apartment is very new, clean and amazingly quiet in the middle of the city. It is in a great location, close and walkable to everything Florence. The parking is secure and free. It has 2 bedrooms and 2 bathrooms on two different levels. As two couples traveling together we thought this would be perfect.
Now the Bad: During our stay, the lower level toilet never did flush. This was discovered during check in but was never resolved during our stay. I texted the owner/host twice about it, both times he promised it would be resolved. Also, the shower in the same bathroom drained very slow. We ended up sharing one bathroom--not exactly what we'd planned. His directions to the apartment was, "Put address in Google Maps." Before leaving for our trip I tried to get more precise instructions, owner/host stating he'd send a map. I never received this map, asking two more times for it. I decided I was over thinking it so just decided to go with Google Maps instructions. Google Maps did not lead us to the correct place and we ended up parking on the street (hard to do at rush hour in the middle of Florence) and walking to apartment. I called owner twice while we were lost, he was not that helpful. Once we knew where the apartment was, we were able to find an easy way to get there. All this frustration and stress could have been prevented with just a few good instructions. Made a difficult start to our vacation.