The apartment is in an excellent location. Florence is my adult daughter’s favorite city! We had 8 people in this very large apartment, two per room, so there was plenty of space. As our group was mostly adults, the three bathrooms were much appreciated. The beds and bedding were the most comfortable I had of the 6 different places we stayed while in Italy. I enjoyed having two pillows! The air conditioner was excellent.
We did have some issues while we were there, mostly with keys and doors. You enter yourself with the use of an app to open the doors, but you must have cell service/internet access. As only two of our party were using an international data plan, after initial entry, the rest of us were using keys and this proved to be quite difficult as not all keys worked for us and the locks were finicky. My husband used the key to lock the apartment door on our way out, which he shouldn’t have done because then the vikey app didn’t work when others in our group returned (our mistake). Some of our party was stuck outside waiting for quite a while. The host was helpful when we called but we still couldn’t open the door til the other returned. I feel like these things could’ve been avoided with an in person meeting at arrival or a detailed written explanation in a welcome booklet or binder (seems to be common practice), of which there wasn’t. Although I normally prefer an Airbnb to have automated or keyless entry, in this situation I didn’t because there are several keys and gates to navigate through.
An upstairs neighbor was quite rude to us two separate times. I do not believe she enjoys being neighbors with vacationers, if you know what I mean. She may have just been having a bad day. Be aware. Note also that the unit is on the third floor and there is a very tiny elevator that can fit one person with one small bag or two people holding practically nothing. We mostly just used the stairs.
Overall it was very nice, but just a few extra touches would make it truly 5 star.