Isabella was at the apartment when we arrived, and shared so much good information with us, she had a whole binder full of helpful information from where her favorite restaurants and gelato shop were, to how to use the washing machine. Isabella also came right away when we called her to help us after we had an issue with the key and the lock. The apartment was the best AirBnb that we stayed in our European trip, it was spacious and clean and in a great location close to the train station also, the piazza close the apartment had great energy at night and was on a fun street.