My wife and I really enjoyed our stay here. Communication was very easy. Leonardo met us in front of the apartment and helped us with our bags. There are quite a few stairs leading up to the apartment, so you don't have to feel bad about eating an extra croissant, gelato, or pizza. The apartment is absolutely lovely. Very nice touches and the shower is very cool. Lots of hot water as well. The bed is comfortable. The apartment very close to the San Lorenzo Market and Central Market which is nice, and there are a lot of eateries around. It is very quiet where the apartment is situated. The city of Florence is walkable- we didn't take have to take any public transportation around.