This place was exactly what we hoped for. Irene and Alain were great and met us at the apartment with their own map that included their favorite spots for coffee, dinner, etc and was really helpful. We had a little problem with the WiFi right when we arrived and Alain came right back over to help us out. He lives right nearby and was always quick to respond if we had any questions. The location can't get much better. It is right by the Duomo which is the heart of Florence and a short walk to any attraction in the city. The place itself was awesome as well. We had plenty of space and everything we needed. I don't think you can find a better deal in Florence on Air BnB.