Paolo was great and so was his family & the house! He met us at the railway station, so we had no issues identifying his place. I & my friend had an already planned itinerary for our Florence visit, so we didn't depend much on Paolo, but he was always just a call away for any questions or support. One of the days, he even helped us with our laundry and when we were out while it was raining in Florence, he had indeed put the clothes back in our room. It was such a relief, as we had a flight to catch the next day and wet clothes were a definite NO! On the whole, it was a good experience staying at his place.