This was my first Airbnb experience and I was a little tentative about booking. Francesco's communication was exceptional as I felt secure knowing what to expect and how to get there. The apartment was clean, quiet and perfectly located to all the attractions. I would definitely stay with Francesco again as he was friendly and available for questions. If you are "on the fence" about this apartment, don't hesitate; you will not be disappointed. My (adult) daughter and I had an exceptional time in Florence and would rebook this apartment in a second.