the communication went great. I made the reservation late and still we were able to come. the staff was very friendly and helpfull. the room was different from the picture but that was because we ended up with a bigger room than we booked because it wasn't available anymore. so we can't complain about that :). the only thing I didn't like was the shower. the water was barely coming out and it look very long to get warm. but other than that we had a good experience here!