Cristina & Gianni were wonderful. They were nice enough to pick us up from the train station and Gianni carried my girlfriend's heavy bag all the way up the stairs. They had a wonderful map of the area with a sticker of where the apartment was located which made getting home so much easier. The apartment was clean and comfortable. It is a little far away from the center of everything but we enjoyed walking through Florence. It was really nice to have wireless internet and a washer to get all of our affairs in order.