We enjoyed the appartment in Florence and it's host Niccolo was nothing but helpful and nice. First he accepted to move our check-in time earlier, then he gave us a handful of tips on good places and even booked our first night at the restaurant for us. Communications were simple which was great. The apartment itself was spacious, the rooms and beds were comfortable. Everything we needed was there. It is perfect for a family with kids or for a couple of friends. There is a tram line 200 meters from the apartment which is great because the downtown area is a good 25 minutes walk. The area was pretty busy and loud but it was New Year's Eve so I expect it must be a little calmer any other time of year. That said, it was great to be able to live this feeling in Florence. Although the apartment was well organized and comfortable I would say it could use a few little renovations more on the aesthetic side than on the practical side. Nothing major but just to make it look even better.