The wall heaters in the rooms are not working properly and the central heater was not enough...we were cold inside during the day in the winter of Firenze (Feb/2023).
The blankets provided are also insufficient, and during the night we also felt cold.
The pillows are not high and are too soft...they deserve to be replaced with firmer, better quality pillows.
There was no sugar, no olive oil, no seasoning other than salt, and no paper towel in the kitchen.
There was no espresso coffee maker (much less coffee capsules), the stove-top coffee maker was broken, as was the washing machine (included in the AirBnb ad). The cutlery is old, there were no wine glasses and 2 plates were cracked.
The apartment is dark (with yellow lights) and the decor is sad. There were no curtains on the bedroom windows, just old blackouts.