Samuel and Paolo were very accommodating and overall, great hosts. We actually booked a different apartment but it was too high to carry our suitcase up. Luckily, Paolo was kind enough to let us change apartments and helped us carry the suitcase too. Samuel came to help us with the heater when we could not figure it out. Great location as well, right in the city centre. Overall, it was a great stay at this apartment and I would definitely recommend this host :)