Upon arrival, we were greeted by Daniela's friend - Silvia. She seemed very nice, but communication was difficult, as she barely spoke any English. We left with the wrong set of keys for the apartment, as a whole rack of keys still occupied the key hanger. When we realized we could not enter the apartment, we were unable to get in contact with Daniela. This was especially frustrating because she claimed on her posting that she was available 24/7. Thus, we were outside, without any place to sleep for an entire night. The WiFi password provided didn't work, but we could not communicate that with Daniela's friend, making our situation even more difficult.

In addition, the listing advertised that it takes only 10-20 minutes to walk to the center of Florence, but in reality it took us approximately 35-40 minutes (3 km on Google Maps). The location was nice, but we were disappointed as we expected to be much closer to the city center.

Overall, not the experience we hoped for in beautiful Florence.