We had a major leak from the kitchen ceiling and were offered insufficient compensation - we had no help finding or paying for alternative accommodation so we had no choice but to stay. The leak had clearly been active for a while because there was a ridiculous amount of mold in the kitchen cupboards and water stains on the ceiling and walls. Obviously, we couldn't use the kitchen due to these conditions and the leak. In addition, one of the toilet's was not fastened to the floor, so it was unstable when you were sat on it, which was worsened by the toilet seat being completely cracked. Finally, one of the door handles fell off every time you pulled on it. Overall, a woeful stay with diabolical customer service. After all this, we still only received a partial refund after multiple requests for further action. AVOID THIS COMPANY!