Giulia was such a great host! We were in constant communication and she met us outside of her flat when we arrived. She gave us a very thorough briefing of the apartment when we got inside and she warned us that the air conditioner was broken in the bed room. But she was very generous and was able to get the AC fixed by the 2nd day we were there. The flat looks even better and bigger that what you see in the pictures! And the location was perfect! It is in a quiet street between Pointe Vecchio and St. Trinity Bridge on the older side of Florence. This has been my favorite air bnb location that I've ever stayed at!