Unfortunately we had several issues. The internet went out and no one helped us get it back up. It was the most important thing we needed during our stay being from out of the country. They also had us check in ourselves but gave us the wrong keys so we were stuck in the heat with huge suitcases sweating waiting for someone to show up to fix the issue. As a result we missed a lot of the only time we had to explore. When I asked the host to refund some of the charges she refused telling me it was because my friend yelled on the phone (which was understandable because there was no internet and we were told that it was working before so it must be our fault and to deal with it). The host did not take care of us and I can not recommend this place here. I've stayed in Florence a few times and had wonderful experiences at other airbnbs so you have other better options trust me. This place was not that nice. Everytime you leave you need to turn a key that shuts off all the power to the house which perhaps is why the internet kept going out?! I would have been happy to just get a partial refund but she was rude and entitled that it wasn't her problem to fix for us. Dissapointing.