Donna was delightful with a positive attitude. She helped us get to the apartment. Communication was easy and open before, during, and after our stay. The apartment has a great location that cannot be better. It was clean and well appointed for our 1 night stay in July of 2019. At the time it was very hot 100°F but there were two separate air conditioning units which kept our room comfortableand cool throughout the night. We loved Firenze, and would stay at Donna's apartment if we visit again in the future. Ciao!