I might get a very bad review and retaliation from the host for my honest review, but this is from my honest experience, so none will face the same thing like me .

I didnt met paola from the first and the last day my stay in florence. Before booking this host is very strict with checking in time, 2pm or 3 or after 5/6. But i arrive at 12 with big luggages. So we beg her at least to open the door and let us put our luggage first. She said yes but at 1, so we waited for 1 hour infront of the gate.

In my humblest opinion, the picture was actually look so much better than the real actual place. But overall it was ok. Its not the best and the nicest service and hospitality in italy. Not much communication during my stay.

The hot water was put 40degree and she wrote in the guide book very well, we are not allowed to raise or change anything for the water heater. End up, 8 minutes in the shower, it turns ice cold. It was my partner is the one in the bathroom, so i am the one to get scolded and screamed why I didnt book a place properly. And in the book they said in 30 mins it will hot again, but we waited 1hr then 2hr with shampoo in her head, the water is still cold.

Well the pizza guy which is their friend came after a while, change the temperature to 80 degree than thats it. We didnt have any complain at all after that. The hot water work very well after that, 80 degree is safe to shower for 20 mins.

Cleanliness is good, bath amenities provided was towel and handsoap. There are earplug given because this place will get really really noisy from the street. Ambulance, dog barking, teenager shouting and cursing.
The communication is not that good in my experience, but it might be just my luck.