David was excellent in communication with us regarding check in and check out and tried to be as helpful and approachable as possible. The lady that showed us around the apartment was lovely and showed us how to use things and was knowledgable about the local area with a map and marked things out for us. The apartment was lovely and comfy for what we needed and we felt at home for 4 nights! If I came again to Florence I would stay here and would recommend this apartment to others. The location is excellent for key sites!