Monica and her son were extremely helpful. They were waiting for us upon checkin. We checked in early at 12:30 only because it was available and they were nice. We had issues one day with the washer and they came while we were out to help correct it. The apartment itself looks like something out of Anthropologie and the 2 bathrooms were super helpful in getting ready to go out. The AC was worked very well ! Really important in the summer. There are steps w/o elevator, but same throughout all of Europe. I would highly recommend!