Not a very good impression to be honest! We arrived to florence very early morning and asked for earlier check in at least 2 hours earlier-the answer was no it is not possible! They said the check in is from 2pm so we waited till 2pm so tired abd exhausted and when i called them at 2pm they did not answer, i called again and said one minute and they will be there, of course we were waiting for another 30mins! We had enough really. Then when we checked out we sent a text ti them saying we are gone and thank you, there was no answer from them at all! Wow no response at all!! Can u believe...tge apartment itself was ok sane as on pictures but the communication with host very bad and i found it quite rude :(