Laura is a gracious host. It was easy to communicate with her, both by email as well as mobile. She met us on the street upon our arrival and gave a full apartment orientation. Speaking of the apartment; it is beautiful, spacious, and well appointed. Very close to Accademia as a means to begin your exploration of Florence. Laura had maps and books ready for our use, and spent time with us answering all our questions as a means to allow us to make our visit so successful.