Perfect location to explore Florence but not so much a heart-warming stay. The checkin made us slightly uncomfortable - our train was delayed for an hour and there was no internet throughout the trip until we arrived, we did try to take the uncertainties of traveling into consideration, however we still arrived at Florence train station 15 minutes later than the time we agreed with the host. As soon as I reconnected to internet I contacted them and apologized about the delay, and said that we don’t mind waiting, but they complained instead of providing help or offering us alternatives. The wifi was extremely weak on the first day and was gone on the second day, we tried messaging them but was ignored. Room was clean, however, one of our towels had food marks.