Alessandra was very sweet and made sure we felt very welcomed upon our arrival. She went over all of the details and gave us a map with all of the major sites. The check in was easy, she was already at the apartment waiting for us. The apartment was lovely. Very clean, safe and in a wonderful location for Florence. We could walk to all the sights within 10-15 minutes. The washing machine was a great bonus and she walked us through how to use it. It was a perfect spot for three people. We truly enjoyed our stay and would stay there again!