Overall, our 3 day stay in Florence was fabulous (first time)! The apartment is spacious, clean, modern, comfortable and cozy - a nice place to retreat after a long day sightseeing. Having wireless was a definite plus as well in helping us plan our schedule. The location is also EXCELLENT - quiet neighborhood in very close proximity to lots of good cafes, bars, restaurants, gelato places, and of course all the major sightseeing attractions of Florence. We took a taxi from the airport which was not a problem, and after that we covered all we wanted to see by foot. Giovanni was very responsive and met us when we arrived (late in the evening) to ensure we made it in OK. The only negative comments we have were that the instructions for the stay (e.g. how to operate the elevator, TV, door locks, etc.) were given verbally at check-in, nothing written is available on site in English [or Italian]) so you have to listen well because after he leaves you are totally on your own (nb: Giovanni is available via mobile phone). Also, no bathroom amenities were provided (bath soaps, shampoos, etc.) while these are not mandatory, we did not anticipate this despite spending a week in London prior to arrival. Please be advised to bring your own as we found it VERY difficult to find a local market that sells such simple things as bar soap (if you can believe it) so we used the liquid hand soap for this purpose. There are no paper towels, kitchen hand towels, napkins, or tissues on site - an inconvenience which could be easily corrected. Lastly, the sheets on the bed and towels had a faint "smoky" smell that was rather annoying - perhaps the housekeeper mixed them in with something that was recently exposed to an open fire?