Nice, bright, clean, colorful apartment in a quiet area that was an easy walk to the fashionable shopping areas and about 5 minutes to Boboli Gardens. We preferred this area to the noisier and crazier neighborhoods around the main sights. We had two major problems. Though the address given was Via Santa Maria 32 (blue numbering), when we googled it from the train station, it showed Via POR Santa Maria. We called the phone number listed in the reservation and got a recording that said it was a business office and no one was there, and that we should use Airbnb messaging. We texted the information that google maps gave us, adding “Is this correct?” and received the response “yes Marla.” We were told it was a 16 minute walk to the apartment. Once we left the train station, we had no wifi. We found Via POR Santa Maria but there was no 32 on any building, and we unsuccessfully asked numerous people for help. The numbering system in Florence is very confusing. We walked for awhile until we could temporarily find a brief wifi connection, and using WhatsApp, texted our location as well as our desperation in finding the apartment. After numerous incomplete and confusing texts, we found a shop owner who told us there was a Via Santa Maria about 10 more minutes beyond the area we were lost in. We eventually heard from Britta who said she would meet us at 1 PM. We arrived at the apartment after nearly 2 hours of being lost. She wasn’t there and we stood on the street for about 15 more minutes. Britta was actually very nice and made us feel welcome. A bottle of wine was on the table for us. She told us there were some little markets in the area if we needed anything. On the second morning at 7 AM, we discovered there was no more toilet paper. I texted Britta and got no response. We left shortly after that for a tour. When we returned late in the afternoon, there was still no toilet paper and I wrote to David who said they only provide enough for the beginning of the vacation. I said that nowhere in the listing description, nor in the printed house rules, nor in Britta’s orientation did it state we would need to buy our own. His response to me was that maybe I didn’t understand the meaning of airbnb, that it was an apartment, not a hotel. I responded that I do understand airbnb since I’ve been a Superhost for 6 years. His response was “I don’t mind about your super host, you are in my house and here it works like this.” I also wrote to Britta stating my concern that we weren’t told we needed to buy our own toilet paper. Her response was “I told you at check-in where you can find a supermarket for all your little supplies,” to which I responded “that is not the...