I was supposed to stay here for a week, cancelled after one day because the air-conditioner didn’t work from when I arrived, 40/42 degree Celsius weather during the heatwave, I specifically paid more and booked an Airbnb that offered air conditioning. After a miserable, incredibly hot night of no sleep, I messaged the next day to ask about getting it fixed. A plumber was called, despite the host knowing the mechanism is on the roof, the plumber did not come with a ladder and confirmed he could only fix it the following week once he can get a ladder. I also offered to oversee the plumber despite only being in Florence for 5 days and it not actually being my responsibility. I then requested some money back, not including my one nights stay and a cleaning fee even though I barely used anything in the 12 hours I was there, and he denied my request. I had to reach out to AirBnb support in order to get a fair partial refund for the time that I did not stay there.
It is your responsibility as a host to ensure all offered appliances are in working order before check in - during a heatwave the aircon will obviously be used frequently. It was definitely broken before I arrived because it did not work from my arrival. It is otherwise, false advertising. The host essentially expected me to pay R9000 (530€) for one terrible nights stay, since “things happen”. At the end of the day, it’s a business, and I did not get what I paid for.