We were greeted with a smile at the door of our suite by Luca who made us feel welcome in Florence. A very authentic feel to this suite which was a palace in the past. Very comfortable super large King, wifi and a big t.v. which was perfect for downtime. The jacuzzi was well needed and used due to our 12 to 15 hour days on our feet touring beautiful Florence. So many shops, markets, bars and restaurants steps from the suite. We needed a week there! Luca very graciously assisted us and arranged our taxi to the train station and met us to ensure the taxi was there, chatted with driver to make sure all was understood. We received a wonderful personal goodbye from Luca. Thank you Luca, our new friend. Ciao!