Our stay in Florence at Camilla's listing was great, despite several hiccups. In terms of location, this AirBnb is where you want to be with several restaurants, markets, and plazas nearby -truly, it is in the heart of Florence. As for the property during our stay, when checking-in, guests should be warned that you will be going up four flights of steep stairs and when coupled with 50-pound checked suitcases, it most definitely wasn't the easiest. Furthermore, over the month stay we really only had hot water (even for showers) for about 1-2 weeks due to a failing hot water boiler which was a bit disappointing (and cold), however Camilla was very responsive with fixing the issue and replaced the entire machine. Obviously, that was only an issue for our stay and shouldn't reoccur in the future. Overall, great location, responsive host and an amazing time. (Also, be sure to bring bug spray in the summer as there are a TON of mosquitoes!)