Thoroughly enjoyed our stay in Florence. The host was very quick to respond to any questions. The apartment was as close to staying in a hotel as you can get. We particularly enjoyed that each bedroom was equipped with its own bathroom and very clean and comfortable beds. The apartment was very well situated, minutes from tons of great restaurants and a very reasonable walking distance from all the other attractions we wanted to visit in Florence. Being from outside of Europe, we were a bit confused by the laundry machine, but that is likely more of a user problem than anything else, though a quick guide for it wouldn't hurt.
Highly recommend staying here if you're planning a trip to Florence!