If you are visiting Florence, this is absolutely the place to stay at. The location is INCREDIBLE. Literally 5 minutes from the center of Florence and located in a very safe area. Lorenzo arranged for his mother to check us in, and she was very friendly and explained everything we needed. Lorenzo also responded so quickly to any questions we had, which I very much appreciated. There is A/C on both floors in the loft as well, which was a VERY nice addition (especially in Italy). The loft was large and comfortable, and extremely nice to come home to after a long day of exploring Florence. I really have nothing negative to say about this stay and recommend anyone staying in Florence to stay here!