Najat was very welcoming, was there upon arrival. Gave us a map the to city. The apartment was in a centrally located, walking distance to the train station and the central market. The room was clean, nice, working AC, working internet. Clean towels daily. Fridge and microwave shared in a central area. Najat was willing to assist us with reservations. However this place felt more like a hostel than a rented apartment or a hotel. I thought we were renting more or an apartment. Upon walking into the building it is clear to be more of a hostel. It's noisy in the morning with the main door of the floor opening and closing. With that said we felt safe and comfortable for our stay, just not what we expected. The bed was the most comfortable during our Italy stay.