AVOID THIS PLACE AND HOST IN PARTICULAR!
Around 11pm on the first day of my one-week stay, I texted the host that an army of ants had showed up in the kitchen. He called me up promptly, but instead of apologizing or offering any practical help, he started insisting that something like that had never happened before and that I should have gone to bed after cleaning up myself the mess, and that he would have come the morning after with some ant repellent. Confused and frustrated, I asked how it was possible to go to bed since he had no experience with ant infestations in his own place? He didn't offer any convincing answer and I was left with some toilet paper to deal with the mess (nothing else was available in the apartment apart from dish soap).
The frustrating and useless exchange with the host went on for roughly two hours via phone calls and text messages(!). Yet, the barrier wasn't the language - I'm Italian native speaker myself - but the host's basic understanding of what it means to be a host. Or, perhaps, as I understood only after learning the Airbnb policy, the host was simply buying time and was so obsessed with me going to bed because after staying overnight he was guaranteed my cash.
In fact, when I told him that I had enough and wanted to be fully refunded because of the disgusting situation and his outrageous attitude, he cut me off and bluntly said that he was going to bed - so he did! The unprofessional host never showed up in the morning to offer any apologies in person, and refused to refund me for the sleepless night (and never offered to compensate for the groceries that I had to throw away, even if I sent to him photos and videos!).
As a whole, this was a truly awful experience, one that I wouldn't recommend to anyone.