Bitte and her parents Antonio & Yvonne were all so easy to communicate with, right from the initial inquiry and booking. She was patient, clear, and helpful in answering our questions as first time travellers to Florence. Her parents made our check-in extremely smooth and welcoming, giving very clear instructions and a tour of the apartment. We found street parking nearby that made our stay easier, as we took the bus down to the main attractions on the two days we were in the city. The apartment is well appointed, tastefully decorated, and very spacious, just as described. We were very thankful for the lift, which helped transport our luggage from the main level to the apartment. Our stay was made more enjoyable by the helpful dining and attractions recommended, a map of the area and directions on where to catch the bus helped us get around like locals. We were delighted to be treated to such a stay in Firenze, and will certainly be returning to get a longer taste of this Renaissance city. Thank you Bitte for making this such a smooth and positive experience!