My family and I were quite disappointed with the villa. The smell, hygiene and condition of the house is quite concerning and not representative of the pictures posted or equivalent to a similar place for of similar price quoted at this point in the holiday season. When we arrived, the host was not present and while we arrived quite late, it was a bit of a mission to locate the villa in the dark. The host’s au pair was there luckily to help to guide us to the rooms as the host was abroad. Upon arrival, the bathroom doorknob was broken, which in multiple instances we were stuck inside the bathroom. Furthermore, the chest of drawers had fallen apart, the pillows and pillow covers were severely stained and overused and the sheets were torn.
Needless to say, this all could have been reasonably avoided had the place been managed and maintained properly. We were very disappointed as this was a complete misrepresentation of what is advertised on the platform and we’re not willing to sacrifice our family holiday to such an environment. While Alex was fairly communicative after we checked-in, we did not appreciate that he was not transparent about the condition of the home (especially when we were in contact with him weeks in advance). To risk myself and my family’s health and safety in order to make quick money is so disappointing. I hope that if he continues to be an airbnb host and would like to improve that he takes this feedback into consideration as I surely do not want others to waste their time and money on such a place that would disrupt their holiday in Tuscany. It was overall a very stressful experience.