While the location was good, check in was not as promised with key to building parking not delivered but only the day after check in which required us to pay expensive overnight parking. Two of the Apt A/C units were not working in spite of the fact that the host confirmed all units were working a week prior too check in. Fridge did not cool well and drinks placed in fridge were never cold. Hot water was not running well as water had to run for 5 or more minutes to get warm water with low pressure. The coffee machine and espresso machine were stained and old. When all the above was brought up to the host, she rudely suggested we find another place and vacant the apartment which we were willing to do, had we been able to find alternative accommodation in midst of a heat wave in Florence. I suggest you go elsewhere for a better hosting experience.