Lovely loft just by the river Arno, literally a few minutes walk from all of the major city centre attractions in Florence. We had contact with Eleonora before our flight landed which gave an approximate time of arrival, and she met us at the apartment to check in. We got some great recommendations for local restaurants and some handy tips on how to get to the Visago Arena (we were visiting Florence for the Firenze Rocks festival), plus a nice welcome basket so we could have a coffee when we arrived. The flat has everything you could need in terms of facilities, the 60 steps to the top aren't too bad and this clear in the description of the apartment before we arrived (and what do you expect from a top floor flat!!). Check out was nice a easy, and flexible to fit in with our travel plans.