Daniele and Clara were very helpful, neat and nice. We had a very delayed arrival but there was no problem, and also hey gave us a map and explained us he points of interest, both touristic and not so much. Another nice thing was for us the area. It was not in the centre the most touristic area, but it was on the other bank of the river, the area where he most nice places to dine or to drink could be found, and it was also a more quiet area. And of course the city centre was still walkable we never had to take any taxi or bus not even to go to the more distant places. He room itself was very clean, spacious, and the furniture was really new and neat. I can speak for hours about the city itself but one thing that will help you guys is that if I went to Firenze again, as far as accommodation is concerned I would no further, I would book the same room again. Go to Firenze and daniele's and Clara's hotel is I think one of the best places you can find.