Mauricio did not send complete instructions including how to enter the apt. in advance. He finally texted complete information on where the key could be found on our first day. We did not have good internet access so never received it until much later. He was not available by phone either so we had to find another place to stay. We called him repeatedly over the next 2 days but got a recorded message. The apartment was not very convenient, and as he said, accessible by taxi. We wanted a closer place to downtown. We wound up never staying there at all. Make sure he sends you complete instructions before you leave the U.S. (including information about the key box). I really think we deserve our money back.