Claudio’s friend ended up checking us in. Very nice and timely. The suggestions of where to eat were amazing. The stairs can be challenging after a huge meal. My boyfriend also hit his head on the low clearance despite the signs. The location is amazing tho just a few minutes walking from everything. Also, if you wake up early in the morning and open the windows, the smell of the bakery wafts right on through the apartment. Great first night in Firenze.