Communication and check in were smooth. Location and views from this apartment can't be beat! We had a small issue with the electricity going out prior to departing for a day tour- we were running the washing machine at the same time as A/C unit and were not aware that could be an issue. Ermiola was very sweet and came while we were gone to get everything up and running again. We did find it strange that there was only 1 roll of toilet paper and no paper towels provided (we went to the market across the street to purchase). Overall was a great stay!