Alain made us feel very welcome! He was nice about the fact that we got arrived a little late because we got lost. He also was very very helpful in helping out with retrieving lost luggage from the airport and giving directions and advice on where to go! Even gave us a home made map of the neighborhood. The neighborhood was very safe and RIGHT next to the Duomo, like the picture describes! The apartment was modern and clean. Overall, a great stay :)