Annalisa was very accommodating and helpful. She was there to greet us and help us with our luggage up the stairs. She helped us settle in, gave us the quick tour and even provided us with a grocery store card in case we needed food and umbrellas because it was raining most of the time we were there. Unfortunately we only stayed for one night, and wish we could have stayed longer. When we had to check out she let us store our luggage in her apartment while we explored Florence for the morning and was more than helpful in getting us a cab so that we could catch our train on time! She even waved us off from the window of her top floor apartment as we drove off in the cab! :)