The check-in was flexible and that helped us a lot because we arrived early in the morning and were still able to leave our heavy luggage inside the apartment until it was ready for us. We were very well received and were given suggestions for the places to visit and restaurants around, which were indeed very good! The apartment has everything you need and a bottle of wine was even there to welcome us too which was a nice touch. The one negative thing was how difficult it was to adjust and keep the water of the shower at the right temperature, not sure why… Still we definitely recommend this place if you are looking for a well located apartment to stay in Florence. Great stay!