First and foremost, Elisabetta is a 5 star host, quick to respond to any questions. When we arrived, she was waiting outside the building with her husband who helped bring our luggage up to their 4th floor walkup, a little bit of a hike but I am used to it being that I live in New York City. The apartment was clean, there was a working washing machine for clothes and is very centrally located. The one thing I would say is be aware that the A/C units aren't very strong so the apartment can get a little toasty....other than that I have no complaints and would recommend this place to any traveler looking for a place to stay in Florence. Most importantly...LOCATION, LOCATION, LOCATION...minutes to the Ponte Vecchio, Ufitzi Gallery and more!