We had a wonderful experience in Florence and Francesco was very helpful. He met us at the apartment when we arrived and gave us a map of the city. He was also able to set up a taxi for us to the airport when we left. The apartment is actually 2 adjoining apartments, and both were spacious. Bathrooms were clean and worked well with enough hot water. Each has a kitchen and we had a washing machine available as well. Francesco left some milk in the refrigerator and cookies/crackers with jam and nutella. Each apartment has 1 normal full bed and either 1 or 2 pull-out couches that were comfortable. The location was very good, very near to the main downtown area. Since it is close to downtown, there were people audible from the street late at night, but for the most part this was not a problem. Would definitely stay here again.