The apartment was nicely styled and was very clean.
Prior to arrival, Jacopo sent me an app link to activate self-entry. When we actually got there I could not locate our personal code. Jacopo's friend was able to meet us immediately to let us in. She showed us around and gave us some details about the neighborhood.
After we knew our code, we preferred using it over real keys which were also provided inside the apartment.
At checkout, we only needed to take out the garbage and leave the real house keys on the table. We did as requested and checked everything before leaving.
A few hours later, Jacopo messaged me with two undefined photos from his cleaning lady. I asked what the photos were of.
One looked like it was of a tiny, single piece of something on the counter. I asked what it was. Jacopo responded with "cigarettes". We are not smokers and did not have anything resembling cigarettes with us. The other photo looked like a few small drops of water on the wall near the dishwasher. Jacopo never responded with real explanations of what these photos were of or what his intention was by sending them to me.
These messages felt very accusatory regarding extremely minor things. If we did unintentionally leave a tiny piece of trash behind or got a few drops of water on the wall, we apologize. The entire exchange left me with a negative impression.