Lovely spacious apartment in a great quiet location, very convenient for Florence and all the sights. It was a nice touch to have some tea bags so we could have a drink when we arrived. All the crockery, glassware etc. is great quality. The kitchen was very well equipped. We checked in later than expected and that was not a problem. Patrizia met us, she was very helpful and explained everything. We found the water pressure in the shower a bit erratic and the walls in the bedroom were quite thin so we could hear the nocturnal activities of next door!! Overall a lovely clean property, I just wish Roberta had been more responsive to my messages before our stay.