We loved this apartment! It felt very authentically Italian. Sergio met us there and made sure we knew how to operate everything and where everything was. He also gave us tips for being in Florence (where to eat, shop, etc) He even came to check on us when I didn't respond to his message! ( I thought I had but somehow didn't!) There are lots of stairs to get to the apartment and in the apartment but that wasn't a problem for us. It was on a great street with bakeries, convenience type stores and restaurants nearby but away from all the busy tourist areas. We walked everywhere and were able to explore the amazing city of Florence and then get back to our home-away-from-home at night.