Overall, Chiara's place was a clean and modern home in a great area of Florence. We found it very easy to get around and was close to train station. However, check in with Chiara was difficult. Our first time in Italy we did not understand or know about the need for the airbnb host to get you passport number in order for you to stay there. When expressing that we felt uncomfortable about giving her our passport number and asked for further explaination, she agreed by calling airbnb support to have them explain to us. When customer service representative recommended that we ask our host, Chiara to enter the information in her computer in front of us so that it wouldn't have to be stored on paper, Chiara became very angry, stating that she now did not trust us if we didn't want to give her that information and began raising her voice at both us and the representative. She frustratedly agreed to come back later with her computer and enter the requested information, however she was obviously angered by the situation. Eventually, Chiara returned to being helpful and did put our data in her computer directly. Airbnb may have not explained this rule to us appropriately when renting her home, however we feel her reaction was not appropriate and could have been more calm in explaining the situation. Again the stay was overall pleasant, and clean home and a good location, so knowing the rules of Italy's guest policies for the future, we would stay here again.