What you see is what you get: a comfortable, pretty, and very functional apartment that is walking distance from just about everywhere you'll want to go during a short visit to Florence. Didn't meet Mariangela, but communications with her were prompt, clear, and detailed. Sara provided a friendly and helpful intro to the apartment. All in all, a great experience -- perfect for our family of two adults and one (college-aged) child. Only caveat for other potential renters is that there are serious stairs (ceiling heights are high) to get to the apartment. Not a problem for us, but might be with a baby (stroller) or grandparent.