Marusca was flexible with the checkin process as i was a little unsure of my itinerary coming from Pisa. When I finally arrived she took the time to show me on a map the highlights of Firenze and was generally very helpful. The apartment was as beautiful as described (very clean too!) and in the most excellent location. The Ponte Vecchio was only a few steps outside our door! We had a few questions during our stay and Marusca was very quick to reply. We hope to be able to find time to stay there again!