We were met at the apartment by Maria who was so very helpful in showing us the lovely apartment and what to do, where to eat, and what to see in Florence. The apartment was newly renovated and although had a hot water issue, they were very helpful to try to remedy. The apartment was clean, nice sheets and bathrooms. It was so close to everything we wanted to do and I would definitely recommend others to stay there. This was our first AirBnB experience and we were very pleased.