Really nice, modern, clean apartment in a great location. I never met Raffaella but check-in was easy and she stayed in touch throughout the stay. She also left a bottle of wine, chocolate and some pastries as well which was a nice touch. From the flat it’s an easy walk to Duomo, Academia, Uffizi and Ponte Vecchio. San Lorenzo Piazza and the Mercato Centrale are close by and are worth a look at too. I would stay here again if I came back to Florence.