We had a great stay with Soraya! Our flight got redirected and we were not going to get into Florence until late into the night. She offered to stay at the apartment to wait for us or the alternative give us the codes to get into the room (which we told her were more than ok as opposed to her waiting for us all night). The place was a little smaller than expected and the kitchen is compiled into a small handy cupboard. While this was no big deal for us as we ate all of our meals out it would be difficult to prepare anything in. Soraya checked in with us daily and offered a number of fantastic recommendations for food and sights. Check in and out was easy as can be. The location is ideal for tourist sights but it was unfortunately a bit loud the nights we were there with construction on the first floor and the night life around the apartment can be lively. I would absolutely recommend the apartment!