Unfortunately, I can’t actually review this apartment. I hate to write a bad review, but my experience with this apartment was nothing like what I’ve come to expect from airbnb. When we arrived, we were told the apartment was still occupied by the previous renter. We were asked to walk up four flights to the office to figure out what was going on, and that was no small request, considering that two of our party were over 70. We were asked if it would be a problem to wait for two hours while the issue was resolved. I agreed to that request, but it soon became clear that there was no way of knowing if two hours would be sufficient. They had not been successful in contacting the people who had failed to check out at 10:00 am – it was now 3:00 – and we had no way of knowing if or when they would ever reach them. But we weren’t offered any solution until I asked what other apartments might be available. Then we were shown options, and offered a place that looked beautiful and rented for more money than we had already paid. We would not have to pay any extra, and the cleaning fee and city taxes would be waived, so it sounded like a good deal. We were assured that the place was available and had been cleaned after the last tenant left, and it was just a couple blocks away. There was no air conditioning, but the place looked so beautiful we decided we could do without it, especially since we didn’t really have any other options. Unfortunately, when we arrived at the new place, it was considerably more dingy than the pictures suggested, with a blinking light in one of the bedrooms and very rudimentary bathrooms, and had not, in fact, been cleaned. Sylvia, the woman who was doing her best to take care of us, immediately got on the phone and requested a cleaning team, and asked if we could go out to get something to eat while we waited for the place to be habitable. Sylvia was very accommodating and was obviously doing her best, but she had been placed in a terrible position by a company that was not managing its airbnb properties properly. We are grateful to Sylvia for doing her best with a bad situation, but the bad situation has to be attributed to poor management. It felt much more like dealing with a big business, rather than with someone who wanted to share their home, and I would not consider renting any of their properties through airbnb again.