We rented Andrea's apartment from the 16th to the 24th of September. We were greeted by Elena upon our arrival and she was most friendly and cordial and informative. Our train to Florence was delayed by an hour and a half and we called Elena to advise, and she waited for us with no problem. The apartment itself is spacious and beautiful and exactly what was portrayed in the ad. The location was excellent and in an area close to many good restaurants. We would highly recommend this apartment.