Our apartment in florence was in the top floor. Easy to check in, we got the key from a lockbox and were able to find the apartment easily. Close to the Boboli Gardens and Ponte Vecchio, very easy to get around. Comfortable bed and comfortable pull out couch, and a nice balcony overlooking the neighborhood. We had issues with the washing machine, and there was no kitchen sink. Other than that we enjoyed our stay and felt safe.