First, let me start with the good aspects of this place. It's clean, has comfortable beds and is within fairly easy walking distance from all the sites in Florence that are on your list to see. There is no elevator and it's about 5 flights up but, for us, that was no problem.
Horia was, at first, very helpful and communicative. He arranged for someone to meet us at the apartment so we could drop our bags early. When we had trouble with the wifi, he helped us figure it out.
The trouble started the morning of our second day when we discovered that we had no water. We messaged him and he responded fairly quickly to let us know that there was an emergency in the city and that the water was shut off to the whole building. We understood that it was not his fault and made do.
The next morning there was some water but when my hsband tried to take a shower, not only did it not get hot, it very quickly ran out. When I messaged Horia to Express polite frustration with the fact that we could not shower or flush the toilet, he simply stopped communicating and never once responded again. We didn't have decent a water supply for the remainder of our trip.
We are not high maintenance. We spend our vacations out exploring and tend to just crash at our lodgings, so if the basics are covered, we are generally happy.
Clean, reliable water is not a luxury... it's a necessity. So disappointed with the way things went down with this stay.