Carlotta was very pleasant and we appreciated her help with calling a taxi for us the day we left. We also appreciated the wifi which worked really well. The neighbourhood is quiet and there is a fabulous little grocery store a few minutes walk from the flat which has a great selection of things. It is a very quick walk to get over the Ponte Vecchio to where the majority of the sights are. Unfortunately Carlotta didn't leave us with any information about what was close by or recommendations for good restaurants so we had to find things ourselves. The flat is on the second floor so be prepared to carry up your luggage. Apart from the shower, which we did not enjoy using due to mould, and bath towels which had seen better days, the flat was clean and tidy and as we expected. We slept on the pull-out sofa which was very comfortable. There was a small fan which we used continually as the temperatures in Florence were soaring when we were there.