My mother and I stayed at Chiara's place for 3 nights. It was like an oasis from the hustle and bustle of a florence and felt like a home to come back to after a long day of doing touristy things. Chiara was friendly and helpful (called taxis, printed out our boarding pass) & good with communication & responsiveness. We loved staying here & highly recommend it. Chiara has put a lot of love into the apartment & made our Florence experience very pleasant.