The whole experience was 'professional with a personal touch'.

Massimo was waiting at the door when we arrived. Massimo is so thoughtful and organised that life becomes simple in Florence the moment you go thru his brief. All the information that you require as a first time traveller to florence is well taken care of by Massimo. The apartment is well located (excellent cafe and super market close by & you can literally walk to anywhere in Florence), tastefully done and very well maintained. All you need is available. He was also very kind to leave some chocolates, fruits, juice and water. This meant we could settle in the moment we arrived. Lots of helpful and very good insider tips, all very well organised in a file for ready reference whenever you want it. The word that comes to mind for describing the apartment is 'Romantic'. We were left wanting to spend more time, in the apartment and with Massimo, than budgeted. I hope to get a chance to meet and spend some time with Massimo when he is visiting Mumbai, India.