Chiara is very helpful and always available to answer any questions. She even organised a guide for us in Pisa. The house is very modern, clean and easy to get to from the main squares. It’s a 15/20 mins walk from Duomo and has a lot of cafes nearby. The house is in an old building and there is no elevator, although the house in on the first floor but it could be challenging to climb for the elderly. We had a great time in Florence in Chiara’s lovely house.