We highly recommend this apartment. It is Indeed as delightful as it looks online. The host was most gracious, helpful and accommodating especially when we had to change our arrival time for check in. Sylvia communicated with us before and during our visit and responded promptly to each and every email. She greeted us in person and explained everything about the apartment. In addition there is a detailed booklet about how to operate all the appliances.But most of all this is a delightful apartment in a great quiet neighborhood, Santa Croce, and while outside the city centre it is just a 15 minute walk away through streets lined with wonderful shops and restaurants , very reasonably priced and a stone's throw from a major food market. A great way to experience Florentine life. If and when we return we will definitely want to stay here again.