Grazia is very kind and polite. We arrived an hour early, but she was there ready for us. She lived next door, so whatever we needed she brought right away and came back again to make sure everything we fine. Her place is a nice quiet neighborhood. It is about a 45-minute walk to the Dom area. We enjoyed walking all over Florence. The grocery store is about 3 blocks away. Remember that it is closed on Sunday. Several restaurants within easy walking area too. You can take Bus 1 or 1A to the center or all the way to the train station. The tourist information office next to the Dom has maps but no outside sign except a small, see-through plaque on the wall. It is always empty because nobody can find it or notices it. This is a good Airbnb. You will enjoy it.