Elizabetta sent me directions by bus and taxi and walking on how to get to hers. Extremely pleasant when I arrived and had taken the time to print off bus timetables, a map of florence and timetables and directions to all major attractions and art galleries. The flat was extremely clean and had every amenity necessary. The room also had a fan which, as someone not used to hot climates, was a wonderful addition to have. Overall a wonderful stay and I would certainly stay here again if on a budget. Highly recommend.