Chiara is a warm, responsive and accommodating host. Communication was prompt and informative, and even though we arrived in the evening, Chiara was there to welcome us and take us through everything we needed to know about the apartment. She also gave us a map with directions to local amenities and sights and recommended good places to eat. The apartment is clean, comfortable and stylish and located in the heart of Florence in a residential area, so you’re living amongst Florentines, which is fabulous.