SUPER HERO HOST
First off, let me comment on the usual AIRBNB stuff:
A group of us chose to spend a week in Italy celebrating my “big” birthday. We were all super excited and wanted the week to be fun and stress free. We carefully researched several AIRBNB sites before choosing Alessandro’s place. It did not disappoint!
The house and views were gorgeous! The house overlooks a stunning Tuscany view and the hot tub is a much-added benefit. Rooms were clean and stocked with all the usual amenities – towels, soap, hair dryer, sheets & blankets. There were also added bonuses like a library of Tuscany references and mountain bikes.
Before we arrived, Alessandro was more than happy to turn on the hot tub to “pre heat” so it would be ready for our arrival. He had also pre-stocked a bag of groceries for us – toilet paper, light snacks and more importantly – wine!!
Alessandro had provided all of the relevant community info prior to our stay, which was super helpful – we had bus details, taxi, biking trails, restaurants, etc. He was also extremely responsive to our questions.
On this info alone, I would give Alessandro 5+ stars.
Now for the part of the story that make Alessandro a SUPER HERO:
We rented a car in Rome and drove to Tuscany (I do NOT recommend this for anyone who is not familiar with Italian driving). We made the trek from Rome and was almost to the Airbnb when we had an incident. It was unnerving to say the least. Alessandro came down quickly to assist us and calm our nerves. We called the rental place and they said someone could come swap our car later in the week. Well, fast forward to end of the week and it never happened. After numerous calls to numbers that did not work (what’s up with Italian phone numbers??!!?), we had to trek back to Rome (sans car). Once there, we talked to rental company in person & they said someone can pick up car at the Airbnb. Even though we were already checked out of the Airbnb, Alessandro was so gracious to assist us in getting the car back to it’s location by fielding several calls to the rental company and us. This was a highly stressful situation since, as I mentioned above, the car rental company was a CLUSTER to deal with!! And, we were leaving the country.
This was situation that could have caused us to, not only miss our flight, but also sour our vacation. But Alessandro came to the rescue and stepped up to assist us in a very stressful situation.
He is not only a “Super Host”, he is a “Super Hero”!!!!!!
I highly recommend this place to anyone who is looking for an authentic Tuscan style experience with an awesome Italian host!!
Thank you so much, Alessandro! I am so glad my first encounter with Italy had you in it.