Lets start off with the home. The home was very well kept had most amenities and a nice outdoor area. Everything besides that left a huge damper on our experience of florence. The host was not accurate on timing from the train station. We were told it was a 10 minute walk and turned out to be 30. Keep in mind we had very heavy luggage. The host in general was not too friendly with us nor was he patient. We were also told to leave at 10 because there was a following guest coming at 11. Which is fine but the manner in which he went about it did not make us feel welcomed even for the night. The next morning one of the guests went out and could not open the door to get back in. We tried for half an hour to open from both sides of the door, we called for help and he was very reluctant to help. His initial answer was he couldn’t do anything to help us but then showed up after twenty minutes. When he arrived he completely belittled all of us and did not take any of us seriously when we truly could not get the door to open. We were honestly left shaken with the lack of empathy. We are girls in a foreign country and he made us feel even more uncomfortable than we already did. It was around ten o clock (the time we were told to leave). We closed the door but then realized he did not tell us goodbye and he left the home on his vehicle. Now we’re left with a bad ending to our stay in Florence.