This apartment is spacious and beautiful (allthough incredibly noisy). But this was my worst AirBnB experience ever; which I find very sad.
After entering the apartment I discover there is no wifi; no hot water, no bedlinen on the blanket (which was not 100% clean) on one of the beds. I travelled with a toddler and no hot water is a problem. Instead of answering my calls & messages to all contact numbers I received when booking, I just get an sms telling me to look in the manuals; which I of course had done. I tried calling four different numbers (between 19 and 21 in the evening) to find out what I could do about this. Luca & Abla did not answer until late in the evening when I had gone to bed; and AFTER I had called Airbnb for assistance (for the first time- and I always use Airbnb!)
It turns out the problems are technical so I get a visit the next day; and by 12 I had hot water, clean bed linen (I therefore spent one night in a bed with a dirty blanket) and wifi. It also turns out there are HEAVY outdoorworks two different places outside of the apartment. The ground was turned upside down and between 08-18 in the evening; there was an unbearable noise from drills and saws and machines making the ground shake; practically. Since the windows are old; I could just forget to put the toddler to sleep after lunch. This is stuff hosts should advice about- it definitely did not come as a surprise to anyone that Piazza Repubblica in Firenze was being turned up side down...All in all; I missed a professional and friendly communication from the start. Instead of accusing the guest of not reading the manuals; the host should have called back and investigated what the problem is; then solve it. The next day Luca and Abla were very responsive and friendly in their communication; but all in all this was an experience I would not repeat.