We really enjoyed this place for our 9 day stay in Florence. The location is great. The hosts are incredibly responsive and communication is fantastic. The ceilings are low in the bedroom, bathroom and kitchen. If you are over 5' 10" you may have some trouble in those areas of the apartment. The washing machine worked perfectly. There is no standing shower but the jacuzzi tub totally makes up for it! Great stay overall. Very clean as well.