Chiara's apartment was absolutely wonderful! It was the nicest Airbnb apartment I've stayed in - beautiful with outstanding amenities from the wine glasses, frying pans, microwave, stove top, sink, hair dryer, etc. I didn't meet Chiara but her house sitter showed us around, providing the wifi password, welcome binder with restaurant suggestions, and the fridge which had champagne, milk, etc for my boyfriend and I to use. One of the best parts was the washing machine and clothes rack provided since Florence was the middle part of my trip and it was so convenient to wash some clothes before I went out for the day. Though the washing machine was a bit tricky to figure out - perhaps instructions could be provided - I was able to google the make/model and get it working. There was some detergent and softener provided but I bought some anyway. The location was perfect! Wonderful cafes and restaurants surrounding the area and night life in santo spirito square. It's also walking distance to Duomo, ponte vecchio, etc. The neighborhood felt very safe at night. Chiara kept in touch with me before and during my stay and Chiara was kind enough to go out of her way to set up a private tour with her friend since my boyfriend and I wanted the chance to see San Gimignano and Chianti. I had a wonderful time in this well located, beautiful apartment and would love to visit again. Thank you so much Chiara!