Veronica is a very positive, cheerful and helpful person, great experience communicating with her.
With regards to flat:
1. Probably best location in Florence if you want downtown. Right at the corner of Duomo, though not noisy.
2. Flat is bigger than on photos.
3. Clean and cosy.
4. Very good wifi - which is often very problematic in Italy
5. Very good value for money
Highly recommended