The apartment was like it was advertised. I liked it very much: it was a small apartment but we had almost everything. I say almost because I think a washing machine would be great. It was not necessary for me because we had just arrived from another place which had. It was also nicely decorated and it was close to Florence´s center, we didn´t need any transportation means. It was also very close to the train and bus station (St Maria Novella), which was a good thing, as we didn´t need to carry our luggage for a long time all through Florence.
We met Laura briefly, but she was nice, had gathered a map and some tours panflets and was also very acomodating, as we arrived before the check-in hour and left after the check-out. She let us in ahead of time because there was no one the day before and she arranged a place for our luggage until we left (by the way, thanks a lot for that, Laura, I didn´t thank you enough for that).
I had no bad experience there and recommend the place!