Our experience with the apartment was wonderful. We were greeted at the time we expected, and were given a tour of the apartment. The cleaning of the apartment was superb. The host left us a basket of snacks, teas, and coffee, which was really appreciated. All of the towels and linens were freshly cleaned. The apartment had all of the appliances needed for a comfortable stay. The photos of the apartment were accurate. The host was very accommodating, answering questions we had by text message quickly. If we make it back to Florence, we will be looking into staying there again.