Hello,
We've just returned from our trip to Italy where we stayed in an airbnb flat in Florence.
The experience was nice even thou, tiling and painting where being done in the staircase and the host "forgot" to let us know about it....
We took very good care of Daniela's flat. Even thou we paid a cleaning fee, we left clean and tidy.
Daniela has contacted us to claim that we broke the locking mechanism on her the washing machine door because we opened it before the cycle had finished. Here are the facts:
The washing machine was used once in 8 days.
I started the cycle and left to go to the museum. When I came back over six hours later, the machine had stopped and the door opened without any resistance.
Our host chose not to inspect the flat before we left, so we consider that it is extremely unfair on us to be accused of such thing and we're not there to defend ourselves.
The neighbour who looks after Daniela's flat must have used the washing machine after us, to wash the linen we used.
We have similar front-loading washing machine at home and I know that it is impossible for the door to open before the end of the cycle. So my experience would have stopped from trying.
Daniela's washing machine is very old. The mechanism would have failed at some stage anyway.
We totally refute her claim.
This is our second booking through airbnb. Our first one was cancelled just a couple of days before our arrival date and although it wasn't your fault, we feel that bad luck has struck twice now.
Could you please look into this matter. The confirmation code for the flat was SWNTN8.
I am Najat, kadhem's wife.

Looking forward to your response.

King regards.

Najat.