Elena was super friendly and was accessible any time. When I had issues with heating , I contacted her and immediately with in 5 minutes she replied me with a solution. Although the checkout was at 10 am, she offered us a flexible check out as there were no guests awaiting to check in that day. we checked out at 3 pm and it was very helpful to efficiently use the time. I would highly recommend this place as it is extremely modern and in the close vicinity of historic center of Florence !