Clementines communications were excellent and very helpful and she met us outside in the street. The apartment location is fantastic, right by the Uffizi (with no queues at the time we went!)The apartment is very attractive looking and there were some very nice touches like sandwich bags, clingfilm, coffee, bodywash, washing machine detergent, shampoo, ladies sanitary products. The bedding and towels were lovely quality and the double bed excellent. Unfortunately the extra bed was not great and lounge seating not so comfortable. The main problem was noise, mainly road noise including building works, throughout night and day, and also some noise from within the apartment block during the day, which co m promised it's very restful decor. With earplugs and for a couple who wanted to sightsee, I would say this would be a brilliant apartment!