Claudio made me feel welcome in Florence. The bedroom and bathroom looked like the picture and the bed was amazingly comfortable. Claudio was very kind, warm, and helpful. One thing to note is that the apartment is on the top of several flights of stairs which may be difficult for people carrying lots of heavy luggage or have trouble walking up those stairs. Overall, the place was clean and comfortable. On the first day, Claudio provided me several tips and places to visit around Florence as well as cafes for breakfast and restaurants for lunch and dinner which was very helpful.