As others have shared, Silvia, and her place, are amazing! Silvia met us for check in (she lives next door) and gave us a wonderful tour of the space so we knew how to use everything. The flat is bright and comfortable. Instead of a "living room" you have a lovely outdoor courtyard (shaded!) which is a pefect place to enjoy the evening. The beds are comfy and the flat is immaculate! The snacks Silvia left us were generous and it was so nice not to have to run to the grocery store on our first night since she had breakfast covered! Silvia gave us great recommendations for restaurants and was available when we had questions during our stay. I wouldn't stay anywhere else during a visit to Florence!