Pamela is incredibly friendly and knowledgable about the area. She provided a map of local suggestions for restaurants and was quick to ask if we needed her to book a cab for us when we left. We declined, and shouldn't have as we ended up not finding a cab the day we left and sprinting to the train station.. Nice way to work off all the pasta we ate in Italy. We are a family of 4, and the kids loved being able to have their own sleep space, and we loved them having their own bathroom. Mosquitos are an issue in Florence this time of year, and Pamela warned us of them and had preventive measures in place in case any made their way inside. Be warned this property is on the 4th floor, but we didn't come back and forth so it wasn't an issue. Thank you Pamela for such a wonderful visit. We really enjoyed our stay.