Claudia was a great communicator from the beginning of the reservation to weeks and days up to time of our arrival and even during our stay to make sure our stay was comfortable. She gave us instructions on how to get there from the airport and also setup a taxi to pick us up at the apartment on our departure day. The apartment was actually better than described and was spotless. She left several suggestions and notes for a better stay while in Florence. Could not have had a better experience. We were a party of 5 traveling with my wife and three 18 years old triplets we had plenty space to relax when in the apartment. As with most previous reviews a lot of steps but we did not find it problematic as we traveled with carry on bags. I strongly suggest reserving this apartment.