Ulisse is very helpful and quick to reply. A little snack for us was in the fridge upon arrival, very thoughtful! The location is amazing and the address was easy to find. There is a lovely little balcony from the kitchen, it gets a few rays of afternoon sunshine. It was mostly very quiet, although one night we could hear the neighbors having a dinner party. Over all a quiet place, I didn’t need earplugs. If you use the elevator please take care to turn on the lights in those hallways when it’s dark because the steps are hard to see, especially near the bottom of each landing. Over all a fabulous place, I highly recommend, we would love to stay here again next time we are in Florence!