Chiara's place is exactly as described. It is clean, modern, and everything worked perfectly including the washing machine and wi-fi. The apartment is not in the center of town but has free, secure parking and it is an easy 15 to 20 minute walk to the center of Florence. Chiara met us exactly as described in the instructions, provided a map of Florence with excellent suggestions for things to see and restaurants (and gave us the insider's tip on how to choose the best gelato), and responded immediately to a question we had about the door lock. Grazie mille!