Lorenzo’s helpful and he gave us great advice especially when we are unfamiliar with how the car rental and parking worked. Thankfully he arranged and allowed us to leave the luggages in the apartment before check in time and that really saved us. Imagine a 16h jetlag with multiple heavy luggages rolling on cobblestones.. We asked a couple of silly questions such as the washer -dryer function, keys and he has been graciously answering us. Thanks so much!