Giovanna was a great host. She gave us all the information we needed and accommodated us as we were arriving by air and it was difficult to be at the unit at a specific time because of flight delays. As for the unit, the location is great for getting around to see everything, however the noise from the piazza at night is significant. I'm not a light sleeper and I woke up numerous times each night (I was wearing ear plugs too). The room was very clean and the the view out the windows is great. Sleep is important though and for us this was the primary purpose of the room, hence the rating. If you're a heavy sleeper and are looking to be right in the hustle and bustle / night life of Florence, this is a great spot. If you need a place for a restful night sleep, I'd try elsewhere.