Hosts: great communicators, service-driven and offered a well listed recommendations sheet during our stay. Both hosts were quick to help us whenever we needed - very attentive.
Check in: great check in by Azadeh where we had immense amounts of information to take in. She was concise and thoughtful with her recommendations and suggestions.
Apartment: local and super central - you can walk anywhere in Florence and this place (situated right near the Duomo) was the perfect place!
10/10 - would definitely return and stay here again.