Communication with Lorenzo and Anna was prompt and polite from the start - they went out of their way to make our stay pleasant from start to finish with special attention to the fact that we were traveling with an infant. The apartment is exactly as shown in the photos and is clean, cozy and well-stocked with kitchen utensils and an emergency kit (first aid, umbrella, scissors, etc). The location of the apartment, for those who are not familiar with Florence, is absolutely ideal. I would recommend this apartment to any couples on vacation. As noted by some past reviewers, the internet connection is somewhat unreliable (mostly worked fine and was perfect for our purposes) - signal did not reach the kitchen and was weaker in the living room (i.e. dropped Skype calls), and a couple of times we were unable to connect for 15-minute intervals. I repeat, not a constant problem at all, and for tourists or vacationers I would say this is not an issue, but I would not recommend this apartment to anyone hoping to work from the apartment and in need of a reliable connection. Overall this was one of the most positive airbnb experiences I've ever had and I hope to return here in the future. Felt like a true home away from home.