(September 2013)--We just returned from a 3 week stay at Elena's apartment and had a fantastic time. The apartment itself is very well furnished, clean, and comfortable. The terrace is absolutely wonderful! We made dinner and ate outside at least 3 times a week. Elena was a perfect hostess. She went above and beyond to make sure our stay was pleasant (gave written recommendations of places to go with directions, delivered us newspapers/guides and a change of clean sheets and towels as we were staying a long time, and even printed out our train tickets for us and delivered them before we left). We communicated with her though email, and it was fine (wifi in the apartment works well). We did take other reviewers' suggestions and brought ear plugs to block out the street noise at night, and we found them useful. Overall the apartment is wonderful and in a perfect location, and Elena is a wonderful and very kind host. My boyfriend and I have already discussed returning to Florence to stay in Elena's apartment again some day. We highly recommend it!