Tommaso and his partner went above and beyond to make our stay in Florence as comfortable and convenient as possible. The listing itself is comfortable and they both assisted in our pickup from the train station, coordinating food to be delivered when we arrived home too late to visit a store or restaurant and arranging a taxi for us to return to the train station. The listing itself provided a convenient location to plenty of restaurants, train station, bus route and many other places. The bed was very comfortable, AC was a relief during the summer heat and the washer assisted in cleaning our laundry during our travels. Absolutely recommend this place and have zero complaints!