Cristina's colleague, Giuseppe, met us at the apartment, which is wonderfully located, just a ten minute walk from the Duomo and in a very nice area. The apartment is spacious and has a lovely little outside patio. However, the apartment is dirty, surfaces particularly in the kitchen and bathroom need a good cleaning, two coffee mugs that we took from the cupboard still had coffee rings around them and had been put back into the cupboard unwashed. Cristina did offer to send a cleaning lady to the apartment but we were leaving the following day and there didn't seem to be much point. There was no duvet cover for the one duvet, and despite mentioning this the day after our arrival, we never received one. The same with the caffetiere which was missing a handle. Again this was mentioned the day after our arrival but nothing was done.