Unlike Italian trains, Marco was prompt and professional. We had no need to contact him during our stay because everything was perfect. Loved the large comfortable bed and the great shower. This apartment was close to great sites, restaurants and shopping. No cooking for us, but it was nice to have a large refrigerator and a coffee maker. The terrace was the icing on the cake. Loved having the extra space to enjoy Firenze like a local. We would recommend this condo to family and friends. Grazie Marco!