Giovanna's apartment is fabulous; perfect location within easy walking distance of all major sites, it's clean, modern, well-equiped and the bed is so comfortable! The bedroom is quiet at night and the aircon cools the apartment quickly. Giovanna kept in contact, has guide books / leaflets about Florence in the apartment and the kitchen has everything you need to cook meals. We loved our stay and would definitely recommend it to any one. Just note stairs only access for those with mobility restrictions. Overall, a fantastic apartment in a wonderfully central location, Giovanna is great.