My best friend and I stayed at Florence&Us - Piazza Santa Croce 2 a couple of nights ago and cannot recommend it enough! Niccolo was the perfect host- he picked us up from the train station and allowed us to store our bags in the common area of the apartment as we arrived well before check in time. He also provided us with a map, and took the time to mark on all the best attractions in the city (with respect to the position of the apartment) one by one and explain their significance. He recommended places for us to go before returning to meet him for check in at 1pm. Upon check in he also provided a detailed list of fantastic places to eat and bars, which came in very handy (we highly recommend pizzaman for amazing pizza, desserts and wine for super cheap!), recommendations of what to order for good authentic cuisine and a list of attractions with prices and opening hours. He even gave us access to an old Nokia phone with an Italian aim card to contact him in case of emergencies!
The apartment itself is adorable. Very well equipped with everything you need. The bed is comfy and towels and linen as well as extra pillows and blankets were provided. The place was kept immaculately clean as well, and water pressure (which is a huge thing for me!) is excellent in the shower. The wifi was very fast as well and an added bonus as I don't think the free wifi was mentioned in the listing. It was very central and within walking distance to pretty much anything you'd want to see.
We were really sad that we only had one night here, and will DEFINITELY be back one day! I'd highly recommend staying with Florence&Us to anyone, it was a fantastic experience and Niccolo really went above and beyond in all aspects!