Communication was fast. Place was a great size place for two couples. Everything looked as the pictures & the view of the duomo from the main bedroom was the best part, waking up and going to bed. The duomo was literally a 5 minute walk from the B&B which was awesome. The only downside for us was we came in late so the parking garage that was recommended to us was closed. We had to park 20 min away, walking. Also the room is located at the very top of the building and the elevator was being renovated so caring luggage and a baby up was a tiring workout. Also we tried to cook our own breakfast and no cooking utensils were available such as spoons, forks, etc. Other than that we had an amazing stay here and would definitely recommend to our friends.