Our stay in Florence was great. It wasn't Antonella that we met, it was a nice lady called Luciana who was very speedy meeting us at the flat. We didn't end up staying in this apartment as this was needed for some family staying, which is fine, but the studio apartment we ended up staying in, just across the hall, was a little disappointing. It seemed a lot smaller than the photos suggested and a bit over priced for what you get. It was very noisy most evenings from outside and adding to this the fridge was REALLY loud inside, which made sleeping quite tricky. The location is great, and is near some great bars and squares but if we were to return to Florence, i think we'd look for somewhere more reasonably priced than the studio we stayed in.