This is a large apartment with a large, lovely terrace and view of Florence. However, we were disappointed about several things. We were not met by Chiara as her email had indicated. After standing at the outside door for 10 minutes past the desiganted time, her pleasant cleaning woman called down from the terrace and then let us in. For the cost of this apartment, we felt that some basic amenities were lacking: no soap in the bathrooms, inadequate toilet paper, no soap in the kitchen nor a microwave, no guide information for dining and shopping in the area. We found these ammenties in the other less expensive apartments in which we stayed, so were quite surprised to find them missing. We didn't feel we should have to go shopping for soap and toilet paper when paying the price for this apartment. Even though we knew there was no wifi, we felt that for the price, it should be provided.