Giovanna is a very nice lady. The room I sleep in is clean, big and comfortable. The shared bathroom is clean. The wifi is okay. Though we have a little problem with communication but I think it's not a big deal. The location is near the river and convenient to go to the museums. The breakfast is pretty good. Besides, you can leave your baggage there and come back to take it later after traveling. In a word, a nice place to stay in Florence.