My husband and I, and our 10 month old, thoroughly enjoyed our stay at Gloria's. Gloria went above and beyond our expectations. Our flight arrived early in the day, and she not only offered to store our luggage until check in, but she was able to have the place ready early so our baby could go down for a nap. Her place is beautiful with high ceilings and tall windows, and she has prepared a very helpful binder of information. When we had a question about how to use the stovetop, she responded very quickly. There is only an air conditioner in the bedroom, so the rest of the place can get warm when the windows are closed (to keep out the many mosquitos in Florence). But we were perfectly comfortable. I highly recommend staying at Gloria's while you're visiting Florence!