Superb experience in Florence! A haven in the city the place is beautifully designed and fully equipped. Truly a luxury stay with thoughtful touches. Chiara and staff were top notch, helping out with everything we need. We had to send out our luggage to our last destination on the trip and Chiara was very helpful with printing labels, allowing us to borrow some packing tape and even making recommendations on where to get the rest of the things we needed. The cleaning staff is also outstanding, they meticulously cleaned our room, did a small load of laundry when we asked and were prompt with any other requests that we had. We will come back to this place over and over as our home base in Florence. The only thing that could be an issue for others (but wasn’t for us) is that the elevator is very small and you might need to make multiple trips if you have more than 1 suitcase. But we didn’t have a big problem with it and would use the stairs coming down and only the elevator going up to our suite. This property is so good we almost just want to keep it as our little secret, but we loved our stay so much we can’t help but recommend staying here!!