A very simple and easy process. Federica was always very prompt with her replies giving information on check in, and very flexible on arrival times etc.
The neighborhood is the perfect location, 5 minutes walk to all the major tourist attractions but also far enough out so you can get a real sense of the culture and city. There are some really beautiful places to eat near by, and we had a great time indulging.
The apartment itself is fantastic; exactly how it is shown in the pictures. The terrace is a perfect little area to enjoy a glass of wine and read of a book, with views looking towards the Duomo and Bell tower.
Overall I had a fantastic time and would certainly recommend this apartment for anyone visiting Florence.