Overall this was a nice Airbnb to stay at. I feel that the title "Boutique Hotel" is a bit misleading. It is, in fact, a large apartment with multiple rooms and a shared kitchen. I think the name hotel implies that there are more services offered and some type of front desk. The owner of the Airbnb was not in Italy, but was available the day of our check-in. We had a phone call where he explained how the keys and everything worked. I felt a bit of pressure after a long day of traveling to understand the key fob system that was a bit techy because we were on the phone. It would have been nice to get a few images with a description of how to unlock/lock everything rather than a description over the telephone. Other than that, the apartment room was very clean, aircon worked well, and the location is great being right across from the Ponte Vecchio (10 min. walk to the city center max.). Would stay again!