Overall happy, but were disappointed with a few items.
Pros: Location and service.
Cons: Cleanliness, size, amenities.
If the cons were corrected, we would absolutely stay here again and recommend highly!
We were happy with:
1) The biggest pro of the apartment was its location!! A block away from the beautiful river, 10 minutes walking distance from the SMN train station, and very close to local attractions. The block is not very busy so it was not noisy. Note: Right over the closest bridge you'll find a corner gelato shop with the most incredibly delicious gelato for only 1 euro per scoop.
2) We were grateful for the responsiveness and service provided by Monika and Rosana from the Concierge service. This Airbnb rental is handled by a Concierge company versus the individual homeowner. The Concierge recommended and booked us reservations for restaurants, tours, etc and confirmed to us quickly via Whatsapp - very convenient!
3) Bed was large and comfortable.
4) Plenty of hot water at any time to shower.
5) The AC cooled quickly and worked in both the bedroom and living area.
The items we were unhappy with were as follows along with suggestions:
1) The apartment was dusty. This was noticeable from the AC air quality, from how our feet turned dirty after walking barefoot inside, and the dust that fell on the floor after we opened the couch futon. Cleaning crew should clean vents and replace broom with use of a vacuum and mop.
2)The WiFi did not work in the bedroom and had poor reception in the living room. It did work well in the hallway, so maybe that's where the router is.
3) The apartment is much smaller in person than it appears in the photos, especially the bathroom which was small with little counter space for personal items, makeup, etc. This could be helped with a shelf on the wall to the left of the mirror.
4) They only left us two rolls of toilet paper for four days. There was no soap to wash hands, no soap to shower, and no laundry detergent. The only amenity in the bathroom was a used bottle of men's shampoo. We contacted the Concierge after noticing this and were advised they had rules prohibiting them from providing these items. Hence, we had to buy our own. This was unexpected and inconsiderate to us, especially considering the rental price, and we feel it should have been disclosed on the listing in advance.
5) The washer unit is in the hallway area shared with the four apartments on the top floor. The machine took 3 hours to complete one wash&dry cycle and left a lot of lint on our clothing. Machine should be cleaned before guests arrive.