We were greeted by Laura in the apartment on our arrival and she gave a very comprehensive run through of how everything worked and also provided some tips on local restaurants and events. She also left a bottle of chianti classico on the table for us which was a very nice gesture. The apartment was perfect for us as a couple and is centrally located in Florence within walking distance of everything. With extras like air conditioning and a washing machine it was a great set up. Highly recommend!