The apartment was beautiful and worth the price we paid for two nights. The check-in process was a little cumbersome - we had to call the Host and retrieve the keys from a lockbox at another property around the corner. This was a little inconvenient, but not a significant problem. We also weren't clear on the check-out process and had to call the host again because there were no instructions on the Airbnb app, nor in any of our correspondence with the host.
The only issue I had with the apartment was the mosquitos. I had no expectation of mosquitos in the middle of winter in Florence, but I was eaten alive and had marks all over my body. Maybe pre-warning guests about this so we could have brought some mosquito repellant, or even having mosquito nets around the bed would have been great.
Overall, I would have given this place 5 stars but the check-in/check-out process and the mosquitos mean I give it 4 stars.