great location, walking distance to the train station and every major attraction. didn't get to meet Massimiliano but was greeted by another kind man who let us in the building. other than that, communication was good. only thing that was a bit inconvenient was getting inside the building. the key kept getting stuck and struggled a few times but it's something that can easily be fixed. I must also apologize for not taking our trash out on our last day. I accidentally closed the door and couldn't get back inside. Sorry Massimiliano! it's my 2nd time in Florence and would stay here again