Gab and viola were nothing but nice and kind to us when we checked in to stay. This made me feel immediately welcomed. Viola walked through the whole place with me and showed me how to work things. We did NOT anticipate how noisy it was outside as it felt like the windows were wide open. If this does not bother you when sleeping, then it is fine because location is great and place is small cute neat and clean. We had trouble with the heating system so have them explain it to you thoroughly as well as the key for the door (we had A LOT of trouble with this because the door is in the wall).