We did not meet Tomaso however Sabila was welcoming and helpful. The apartment is spacious and clean room enough for our family of four adults. I took this apartment because it had three bedrooms however the third room is very small and good for a young child or teenager. But not for my grown children. The location is excellent. The. Views out our window were amazing. Everything at your fingertips. Restaurants , shopping, supermarket across the street. Very lively area but we heard no noise when sleeping. Very peaceful. We had a great time in Florence and would definitely stay here again.