My brother and I were looking forward to staying at this AirBnb due to it's close proximity to most of Florence's top sites. However, we were left with a terrible experience due to lack of attention by the host's check in team and the ongoing construction outside the property that we were not made aware of prior to check in.
Check-In:
We requested from the host's helper, Giuditta, for an early check in, to which we were informed it would not be a problem pending the cleaners schedule. We arrived at the AirBnb at 12:45 pm. Giuditta led us to the unit, and upon entry, the cleaners were just getting started. We could tell they were upset as they were thrown off by our presence. The place was a complete mess and we had no choice but to leave our bags and come back another time. What left a terrible impression for us was how quick and rushed the check in was. Giuditta spent less than 5 min with us near the kitchen area. She asked us to sign a receipt and immediately left. She didn't walk us through the unit, provide helpful suggestions, and we practically had to chase her our the door to ask questions. We were left trying to figure out where everything is located inside the unit. This is by far our worst check-in experience on AirBnb.
The Place:
The unit was as described. It's spacious and has all the amenities necessary for a comfortable stay.
The NOISE:
There is construction outside the property and you can expect jackhammers and drills to sound off at 7:00 am every morning. Do not expect to sleep in as it is impossible. I'm not sure how the host isn't aware of the construction, but they should make an effort to let guests know prior to arrival.
The night time noise is unbearable, do not expect to sleep until past 2:00 am. A little heads up by the host would have been appreciated.
We contacted AirBnb and they worked with the host to get use moved to another location. So we appreciate the host's effort in working with AirBnb to resolve the problems we encountered.