I booked this air b&b for my in laws. Luca had great communication with me before and during the booking process. I picked this place for the amazing rooftop and elevator. Here is the review from my in-laws who actually stayed there: We had a wonderful visit to Florence staying in your apartment. Alina did a great job orienting us. We appreciated being centrally located, and the apartment was clean and comfortable. The maps that were provided with the locations of various things were truly appreciated. The elevator access to the fourth floor was awesome. We especially loved the balcony view of the Duomo. A five star rating from us!