The service we received from Miriam and his business partners was disgraceful. Firstly, it took Miriam far too long to reply to messages I sent to him weeks before our stay - it wasn’t until a few days had passed, and I had sent successive messages with no reply, that he finally acknowledged them with an automated response. Then, when we arrived in Florence, it was next to impossible to get in contact with him. Granted, he did provide the number of the person handling our accomodation prior to our arrival which I didn’t realise, but my confusion was met with condescension, rudeness, and a complete unwillingness to assist at all. We waited an hour on the street, and during one of the calls Miriam was halfway through a rant when he realised he thought he was speaking to a different person. When his assistant did turn up, he too greeted us with condescension, and failed to acknowledge the lack of communication between himself and Miriam. The apartment itself was lovely but the listing is quite deceptive as it displays spaces that aren’t actually a part of the accomodation itself at all.