Giovanni switched the listing on us the morning of due to unexplained problems. He promised the new place would be bigger and more beautiful. But he didn't give us any details about the new place when we got there, including the Wi-Fi, which we had to figure out on our own, and no information about how to check out.
He did allow for an early check-in, so the housekeeper let us drop off our luggage and gave us the key. But when we returned hours later, the key didn't work. After convincing Giovanni it was the key and not us, he came in about 25 minutes to try, but the door still wouldn't open. He then called his assistant to come and help. When the assistant couldn't open the door, Giovanni said he didn't want to call the fire department because it would cost him money, and said we could maybe get our luggage the next day. He did offer another accommodation for that night, but we refused because we absolutely needed our luggage. After over an hour, the assistant was able to open the door.
This inconvenience would have been much more understandable if Giovanni had apologized and offered to call the fire department or give us a big discount. Instead, it came down to him not wanting to lose any money.