Overall we loved the place and the location was amazing!!
A few complaints:
We had asked prior to arriving for the sofa bed to be made. When we arrived late that night, it had not been made with any sheets or anything and the person who checked us in was pretty much like "too bad." After we insisted that we needed it and couldn't wait until tomorrow, he put in some effort to find us sheets. He just gave them to us and said "you got lucky." We had to make the sofa bed ourselves.
We did have some issues with communication as they were trying to contact me about check-in on a weird messaging platform that I did not have. They told me it was Whats App, but I use Whats App daily and never received a message from them on there.
Also, I really hated the check in process. We had a late train to Florence so we needed an 8pm check-in. Well please read the fine print because you do have to pay a hefty fee for this! With check-in typically not starting until 4pm anyways, I felt like this was such a short window to arrive without having to pay a fee to get into an airbnb that you already paid for to be ready for you. I think the best way is to just have a self-check in process that makes it convenient for everyone.
I know these are two little things, but I wish there had been some free coffee supplied. They had a machine for coffee, but did not even provide a few pods to use. And no full length mirror which was tough for 3 girls trying to get ready and see their outfits everyday.