I have to say, we were pleasantly surprised after reading some of the negative reviews before we checked in. We found the apartment to be quite large, and we are a family of 4. My kids (14 & 11) had no problem sleeping on the double size pullout couch in the living room. It’s a firm foam material, so no uncomfortable bar like some pullout couches. The air conditioner is in the main bedroom, but there is a fan in the living room. My kids were fine with it. There are only 3 chairs at the dining table - was not a problem for us, but maybe if 4 people want to eat together. The espresso pot is a single, so if more than one person wants coffee, it’s a bit of a pain. No oil for cooking or soaps or shampoos in the bathroom, but we had brought our own, so it was not a problem. There was toilet paper and hot water. Bathroom is very tight, but it’s an old building, so.... I guess it comes down to expectations. We thought it was great and had come prepared. Communication was very slow, but these guys run a company renting out 94 apartments around Florence. We were able to walk upstairs to their office when we needed to speak with them. It’s just a different experience than renting someone’s actual home. Location is fantastic!