Chiara was simply wonderful! She met us early prior to the apartment being ready to check in so that we could leave our luggage there and avoid paying for Left Luggage near the Duomo. That truly was so helpful! She also gave us advice on exploring and helped us book a tour of the city sights by golf cart. This was fantastic! She even helped us when the tour guide was late and we were concerned something had gone wrong. She made it right. Her home is beautifully done and very comfortable. I wish we could have stayed longer. This is a home I would definitely return to both for the place and the owner. Just such a lovely time. Loved it!