Lorenzo's apartment was really great and ideally located in the lively Santo Spirito neighborhood. It was cozy, super clean and comfortable, and looks exactly like the pictures. The kitchen was well-equipped for cooking, and the balcony was a real plus (so were the mosquito nets on the windows and balcony door, which is a rarity in Florence). There was one issue with the toilet, but Lorenzo fixed it immediately (he lives next door) and the internet was a bit spotty at times but still fairly reliable. Lorenzo was exceptionally friendly and was there to meet me at the arranged time to let me into the apartment. He also offered tips on nearby places. Overall, this was my favorite airbnb in Florence (I stayed in four total) and I would highly recommend it.