I will start off by saying that our host did give us a partial refund for the air conditioning not working during the entirety of our stay, which was much appreciated. There was a massive heat wave that broke 100 degrees during our stay where we had to sleep with the windows open at night because of the broken AC which caused us to wake up covered in mosquito bites. However, our host continuously stated that the AC would be fixed by that evening or the next day, which was not true at all. They even told us one day that it was fixed while we were out, and upon returning, it was still broken. The lights in the hallway do not stay on long enough to get to your room, so you have to feel around in the dark to get to your door, and the apartment isn’t very well stocked past the bare minimum. The Wi-Fi is also incredibly slow - don’t expect to watch anything. On the good side, the pictures are accurate, the bathroom is very nice, and the location is very central and accessible to all parts of Florence. The host is also pretty responsive when you message them on the app.