NB: We did not stay at Giulia's place. We had to cancel due to a last-minute medical emergency. So, this review is specifically about Giulia's communication and handling of the refund for the very late cancellation. Giulia was very sympathetic to our situation, and promptly provided a refund per her policy of 50% back. She also removed the cleaning fee. Because of a website issue with Airbnb, our booking was not cleared out, so she was unable to rent the place during our reserved slot. Giulia was always excellent about communication. Often, it's the outside-the-norm experiences that prove the mettle of a host, and Giulia was outstanding. I'm sorry we missed our stay this time, but we would be happy to re-book with her for a future stay.