I felt immediately at home in this beautiful apartment with rooftop terrazza. Giuliana was lovely, very friendly and flexible. She touched base a few times during my stay to check all was fine, and left a map and instructions for great restaurants and sights nearby. The apartment is at it looks in the photos and is in a beautifully renovated 13th century palazzo. The concierge is also lovely and the location is perfect - right in the middle of the old town and within walking distance to everything. Fantastic experience!