Barbara was a great host, easy to reach and volunteering lots of useful information. Paolo, who did the airport runs, was very friendly and extremely punctual. The apartment is exactly as described in the listing. It's a huge, open-plan space with a designer feel to it. The heating took some time to warm it up sufficiently, but this isn't a criticism, as we had unusually cold weather while we were there, which surprised even the locals. The location is excellent for exploring the old town. The neighbourhood is a bit seedy, but that's how the historical centre of Palermo is.