Sadly, we weren't able to stay at Giusi's place. She messaged us on the day of check in that the heater was broken and couldn't be fixed in time for our stay. She was VERY kind and professional. She said she found us another place for the night, and met us at the original location so we could go to the new location together. She offered to show us the original place so we would know the heater problem was real and that it was otherwise ready for us. We didn't choose to go in because we were tired and disappointed, but I believed her. The alternate apartment she took us to was clean and fine- it just wasn't what we were hoping for -not at all like the pretty pictures of Giusi's place...so we decided to push on and drive to another town. Of course it was unexpected and took some adjusting, but these things happen. She refunded our money through Airbnb right away.