I am a firm believer in kindness above all and treating every single place I stay at like it is my own home. Unfortunately I did not get that at this location and this is going to be a very difficult review for me to write because it is the first negative review I've ever had to write.
I'll start with the positives:
The space is large and tidy with everything someone needs for a stay, the view is cool and the hosts seem decent at first introduction, not superhosts for sure. I fixed a clogged shower drain, did all the cleaning myself and organized the recycle properly and even put the used linens in a load of laundry before I left as I always do when there is a washing machine on site.
The negatives:
The noise level in this place is unlike anything I have ever experienced anywhere in the world. I mean dogs left outside barking on every corner of the property almost as if they are all talking in the neighbourhood at all times. The other units in the building were the loudest I have ever heard and when I say loud I mean completely unnecessary, not walking around and music, but moving and dragging furniture around both nights I was there. I heard yelling, very loud banging and just dragging and unidentified scraping, wondering the whole time what the heck these people could be moving/doing. Noise started religiously every night at 8pm and carried on past midnight. I didn't mention it the first night because I thought it was a one-off thing, but the second night it was louder and so loud that I took videos to get a sense of just how loud it was. I mentioned it to Roberto and he apologized over message several times, but instead of fixing the problem he told me to approach the culprits myself and tell them the problem I had with their noise level. That was a very unacceptable request being as the hosts themselves live on the ground floor in the same building, literally just downstairs. I finally passed out after the noise ended at 1am and left it at that. The next day is where things went very wrong. When I saw Roberto as I was checking out, I greeted him and expressed the issue calmly and he responded by saying that he literally did not care as he said he openly allows people to behave as they wish. I really couldn't believe it so I asked him if he ever walked up the stairs to take a quick listen and his words exactly were "No, I don't care." (I couldn't make this up if I tried) I simply say "tutto bene" (everything's okay) that I was over it, but I just said that he should've intervened an not have asked me to confront the loud guests. I said check the videos out and he says "No, no, no." Literally I said these people were dragging beds and furniture and I have no clue why they would behave like this, and his response blew me away... He looks me in the eyes and says "They are 4 very hot girls from Australia and they probably liked to f**k!" I said pardon?? And he says "You know... f**king!" And does a gesture of banging. Extremely unprofessional and his wife is 40 meters away in the house! I gathered my things quickly, asked him to view the apartment and how I left it so there were no issues down the road. I took pictures of everything and got out of there as quickly as possible before 10am check-out. As I was leaving Roberto was talking to all of the renters and his permanent neighbours about me in a rude way. Roberto told all of the neighbours exactly where I was from as he looked at me and he spoke to them in Italian thinking I didn't understand, but what he failed to know is that I understood what he said. He said things about me I will not repeat and said it was because I couldn't accept loud noise before 12am, and he told all of these strangers that people from my nation don't like problems and can't deal with them themselves. I will never stay there again just due to the noise alone, but then to hear Roberto talk vulgar about guests and disclose my personal information to others was beyond unacceptable. I do not recommend this place to anybody who likes to relax after a long day and who doesn't like to be spoken about by the host to everyone in the building and surrounding properties. Roberto needs to respect everyone and especially their privacy before he should host again.