I havent met Bernard irl but he was easy to reach, came across as friendly and gave clear instructions about how to reach the appt. The location is really good, a few steps from the beach. The room was well equiped and comfortable with A-C. It was not totally clean though, the water didnt run through in the shower but this got solved after one day by the cleaning lady (i asked her when i ran into her) and i found a food wrap behind the bed from other visitors. Besides that it was clean. We had a good experience and i loved lipari and liked staying here.