What an AWFUL experience with these hosts!!! If you are looking for honest, professional hosts, DO NOT BOOK with them as they showed their true colours of wanting to make a fast buck over honesty! Marcella (host) told us we needed a car to get to the rented house on Lipari, and we asked if we could bring our own from Sicily by ferry. She told us it would not be a problem knowing that we had 2 nights booked, yet when we arrived at the ferry terminal, were told that there was a 7 day minimum for car passage.
Upon arriving in Lipari, we contacted Marcella and her husband Kevin to speak about the situation. Kevin met us at the port and we spoke about our options. As we couldn't afford to rent a second car on the island, he said he could either chauffeur us around or allow us to rent a room in town instead. He said he would prefer if we rented in town as he wouldn't have to worry about driving us around. We told him our concern about reimbursement and the fact that refunds only apply if cancelled a day in advance. Kevin told us it would not be a problem and that he would he happy to wire us the money directly rather than going through airbnb. After we came to a verbal agreement of how we would move forward, we make a booking in town. I emailed Marcella and Kevin my banking details as was discussed, but got a reply for Marcella that her husband never agreed to those conditions and would not refund us as was agreed upon. Furthermore, they would not answer our calls, or respond to our messages. As a frequent airbnb user, I am greatly shocked and disappointed by these individuals actions as I have never dealt with such dishonestly and acts of disrespect until now.