Giuliana communicated with us extremely well. We hit some traffic on our ride to Palermo and had no issue with us coming a bit late. The apartment is in a great bustling neighborhood near the main promenade with lots of shops and restaurants. Very walkable location. The apartment is fantastic. Very modern and has great amenities and space for 4 people to sleep comfortably. There is even a nice set of stairs to go up to the roof where there is an epic view of Palermo and the mountains. Can't wait to come back and stay here again! Highly recommended!! Don't miss out on this one.