I will try to stay with facts about the property and the host. First of all, I travel a lot to various places due to my work. And it is going to be my first negative review. But I would like to provide more information for the guests planning to stay at the property. To decide on booking.
I needed to stay in Catania for a month. I was looking for a apartment close to the city center, and I chose this one based on that.
When I arrived at the property, I noticed considerable humidity and a strong smell of mold. It was beyond acceptable. I contacted the host about this issue. She informed me that the apartment was closed for a month and was not ventilated. The apartment is on ground level (basement), so the humidity was high. The host advised me to leave the door open for 10 minutes and use the dehumidifier function on air conditioning. In my opinion, the apartment was supposed to be ready before my stay, not by the time already arrived. I left my luggage and left air condition running to improve the conditions. I went to the city for dinner. Coming back after two hours, the conditions were the same. First time in my experience as a traveler, I had to take my bags and leave the apartment. In the middle of the night, I needed to find where to stay. I was lucky enough to find a good hotel nearby. The host agreed on the issue. She did apologize and agreed to refund my payment. Still, she charged me 58 euros for a cleaning fee and service. Wich, in my opinion, is a bit ridiculous as I didn't stay on the property because of unbearable conditions, even concerning health. I left straight away.
I want to thank the Airbnb support team for its prompt response in dealing with the issue.