Only communicated with Vittoria through AirBNB messaging. Met and greeted by her brother Francesco at the apartment. Lovely apartment (be aware on 3rd floor and with no lift if stairs are a problem for you). Beautifully done out with good bathroom, full kitchen, large living space with easy to connect Bluetooth music system. Everything we needed for a fantastic stay in Palermo… and both Vittoria and Francesco texted great suggestions for the best things to do. Overall a superior AirBNB experience. Highly recommended!