We stayed here for 8 days in April (family with 2 small children). We had alot of communication with Ivano before and throughout and he was always there on email or sms to answer any question or assist. He was not on Stromboli during our visit but Rita the neighbour was there to help with everything. Her English is not so good and neither is my Italian but somehow we managed ok. Our son even played with Rita's grandson at her house one afternoon. It was like being part of the family! The house is separated so you have to go on an outside staircase between the bedroom and the kitchen/living area which was ok for us. There is also another apartment next to the downstairs area which was fine for us but I think our children may have been a little noisy for some of the other guests. Overall it was a great value apartment in an amazing location and we'd definitely stay again.