Location was great! Roberta was very helpful ahead of our arrival and she was in touch frequently to check if she could do anything for us.
The apartment itself was Ok. The bed was hard and a bit uncomfortable complete with one sheet and a very rough/itchy blanket. The biggest issue we had was the shower which we practically pulled the unit off the wall when turning it on. The head was broken and rusty. This desperately needs fixing/replacing.
The last thing was that as the bedroom is on the upper level with no separate door, hence there’s little to block sound between you and the street and other apartments in the building. Conversations and suitcases rolling are clearly audible. Light sleepers might struggle but this is likely very similar anywhere on ortigia.
With the improvements mentioned above we would recommmend