Gianfranco went ABOVE AND BEYOND. My girlfriend and I were immediately offered a tour of Palermo, in which Gianfranco walked us to all the major city highlights and showed us the best places for cannoli, arrancini, pizza, and more. On the weekend, he and Silvana offered to take us along with them to the beach at Mondello and on our last day, he drove us to the train station. They truly treated us like family. They live in the neighboring apartment complex, so their responses were always quick and we knew they were close by if we needed anything urgent. We look forward to staying here again in the future.