Luz was very friendly and helpful with everything we asked for. The apartment looks exactly like in the pictures, everything was clean and nice. Our only issue was the air conditioner that didn't make much heat and it was very cold in the bedroom. Another issue would be the internet connection that was really weak and we had to use our own connection in order to perform basic tasks on our phones. And lastly the area seems very unsafe, but nothing happened to us and it was near city center other important places.