Francesca is an amazing host. It started when we first got there super late(later than we expected). Of course we had trouble finding it but she didn't mind answering the phone at midnight to try to help us out. Throughout our stay, she gave us recommendations and answered our many questions about transportation around the city. Her responses to our messages were often almost instant. She left us some small breakfast snacks and wine to enjoy! As for the place itself, it was nice and clean. Had a nice little rooftop with good views. The air conditioning in the bedroom worked well which was great since it gets hot in Palermo. It does not have a/c in the kitchen so gets warm down there but we mainly stayed upstairs anyways where the bed/bath is. In terms of location, the immediate street it's located on isn't the cleanest, but it's super close to a bunch of markets and only an 8 min walk to the main transporation center there(palermo central). Our favorite market was the Ballaro Market and is really close by. Overall, we would recommend this air bnb no matter where you're coming from!