We stayed one week as a couple with two children, 3yo and 6 mo. The location was fantastic in the very centre of ortigia. The flat was beautiful, even better than in the photos. Everything is high standard in the flat, and you truly stay in a 5 star environment. Staying at home was a real pleasure. Salvatore help was absolutely amazing. We were connected through what's app and he gave us so many good advice avout the city and the region. This way to communicate was extremely smart and flexible for both of us. We had not prepared anything for the week, and salvo's advice made it a great week. Maria, who lives next to the flat dis the check-in and out, she was so nice with us plus she is fluent in french. Our 3y daughter loved the place and was crazy about the chromotherapy system in the bathroom. There are a lot of stairs to the flat so getting the stroller there was a bit painful, but it was so much worth the pain. And i believe finding a place without stairs in ortigia is just impossible. The flat is to storeys, the kids slept in the main bedroom to avoid them climbing stairs to go to toilets qt night. Our babyphone was working perdectly between the two bedrooms. Regarding the noise mentioned by other, yes you may hear some conversation from the restaurant's terrace in the next building or from few motor vehicles in the street, but hell, you're in the middle of a very old town with tiny streets, if you want total silence, ortigia is not for you. We found it pretty reasonable while we are noise sensitive. We had loud music only once and it stopped at 9.45 pm. So as you got it, great experience and incredible level of service !!! Thanks salvatore !!!