Francesco was really helpful but his co-workers not so much. We noticed after showering that the water in the shower would not drain and we messaged the host and his co-workers at first they said they will send someone the next day. Later on that night the water reached all over the room and flooded all of the floor. At this point I contacted them again and a lady came but she was implying it was our fault that the water came out of the shower to the room which I highly doubt and then went on complaining that she had a tough day and she worked hard all day and kept implying that it was our fault if the water flooded all while shouting at me in Italian. Then her colleague came and he also implied that we caused the damage and also commented on Italian “this happens if shits like them come to our apartment”, a comment I did not appreciate and asked him why he was saying that and he gave me an excuse. Then they changed us to a different apartment but the dishes and the toilet were not cleaned but I was afraid to ask them to come as they seemed very annoyed that I contacted them in the middle of the night. Francesco was good but he was not there despite texting and helping us remotely.