Communication was very hard. I had to consistently remind or follow up on messages for check in procedures and for even the house manual! When we arived you have to pay a late check in fee because someone has to let you in. The floor was filthy in my room and multiple drains in both bathrooms didnt work. When they sent someone to fix the drains there was not a courtesy text or message saying this would happen they just showed up. The maintenance man was careless and started plunger-ing the sink and got disgusting water all over my personal bathroom supplies.
When I confronted the company I kid you not when they said, "the floor is not dirty, it is just a stain from another guest". FYI the floor is tile and the "stain" came off with water.
Something to also note is that when they say basics included they mean just the basics. No salt. No pepper. 4 forks. DO NOT STAY HERE FOR LONGER THAN A NIGHT.
EVERY NIGHT FROM 10PM - 3AM THERE IS LOUD MUSIC THAT YOU CAN HEAR THROUGHOUT THE APARTMENT.
Look somewhere else if you want to stay in Palermo.