When we arrived, our host met us at the apartment, came in with us to make sure everything was in order and helped us get settled. They were extremely welcoming and helpful. The apartment is exactly what is shown in the ad. It is newly refurbished and very clean. The only problem for us is that it is on a third floor with no elevator and two of our party were over 80 years old, but even with this impediment, we thouroughly enjoyed our stay. The apartment is in the very center of Palermo, as the ad states, which is old and somewhat busy, but the location is excellent to be able to visit this fascinating city. We loved our stay and would certainly go back.