Rossana was very helpful prior to my arrival- she even gave me explicit directions about what bus to take and what time it came when I couldn’t find the info online. She was a very responsive communicator.
Maybe it’s only because I’ve had so many incredible airbnb stays, but I would rank this place below average. Not very homey, smelled strongly of perfumed cleaning products, and the bed/pillows were very uncomfortable. Also, I know this isn’t a constant, but every morning and all day there was loud construction noise so I couldn’t really enjoy the balcony (which is probably the nicest feature of this place). Still a fine place to stay, but didn’t meet my expectations based on other reviews. Keep your expectations in check, and I’m sure you will enjoy your time here because Ortigia is amazing!!!