The actual flat is in a fantastic location only 5 minute walk from the main piazza in ortigia. The facilities of the flat are great and can’t be faulted. The roof terrace is a fantastic size.
I did, however, have a few issues which I wouldn’t expect of such a high quality airbnb:
1. Some of the towels still had stains on when we arrived - they are white towels so very obvious
2. The rooftop canopy is held together by cable ties which is a bit of a short term solution when the wind blew the canopy off its fittings whilst we were there
3. Instead of checking with us if it was okay to send a repairman for the above issue they sent one whilst we were out of the flat who was there when we arrived without our knowledge or permission. We found this out when he reappeared from the terrace just as we were about to bath our son.
4. The person who checked us in was insistent that we separate out the rubbish into 5 separate bins and put out the different categories of rubbish for collection each evening, without providing extra bin bags.
5. The person that checked us in also pointed to a specific area where parking is free (parcheggio delle poste) however we received a parking ticket a few days into our stay.
All in all, a great flat but could do better with communication.