Grazia was super helpful and acommodating when we had a massive delay at the airport while collecting our rented car. We had to check in very late, and she didn't mind. So we much appreciate her hospitality. The place is pristine, comfortable, and beautiful. Couldn't recommend more. The only thing is... Acireale is the city of 100 bells. So just go there if you wouldn't get annoyed by loud church bells in the morning :)