Elisa is one of the best hosts I've ever had! Even though we didn't speak the same language, she made sure I felt welcome and comfortable. She offered advice on tourists sites in Sicilia, showed me around Palermo, and brought me food. Using Google translate, she taught me a lot about Sicilia - Elisa is eager to share her culture! She respects your privacy but is always happy to help if you need her, very responsive through text message. The room itself is on the ground floor facing the street, you will hear vehicles/motorcycles driving by, but it's quiet at night, I didn't have trouble sleeping. The wifi is strong, fast, and reliable. I work online and I never had a problem. The kitchen is well-equipped for preparing meals (but you won't need it because there's plenty of delicious and cheap eateries nearby). Everything was clean. Plenty of hot water and good shower pressure. Safe neighborhood. There's a supermarket 5 min walk away, the main tourist zone is 5-10 min walk away, the apartment is right next to Norman Palace and a park. I highly recommend Elisa and her home!