Overall, Gaetano and Miriana we’re very helpful and attentive. They assisted us in finding a car and booked us boats and places to go. The apartment is clean and modern, though there was not very good water pressure in one of the showers. We were quite disappointed however that they did not comply with their flexible cancellation policy, which said we could have received a 50% refund if we cancelled within 24 hours. Our flight was cancelled due to covid and they refused to refund it, so in addition to having to pay all the costs of rebooking the flight and a new Airbnb in palermo we lost money on the last night in Lipari.