We didn’t get to meet Francesca in person but her friend Alessio was very nice and helpful upon arrival. We did have an issue with the hot water but after communicating the problem, Alessio was able to fix it. The terrace is great but please note this apartment does not have a kitchen. It only has a refrigerator, an electric tea kettle, and a cappuccino maker. All glasses/dishes have to be washed in the bathroom sink. It is in a great area and you are able to walk to everything!!