Our hosts were very helpful. They met us at the appointed time, arranged for a driver to bring us back to the airport (much less expensive than our initial cab, and very convenient), and answered emails very promptly. (BTW, their driver also offers day trips, and we would recommend him.) The space is efficient and an excellent value for a family. Note that the living area is smaller than the large bedroom, and the sofa is small. But the dining table is spacious. On the weekend, the activity at the restaurants below can be lively into the night. The location is very good for sightseeing by foot in Palermo, the kitchen is fully functional, and the value is very good.