We didn't get to meet Giancarlo however, Giusi the host was extremely helpful and friendly and went out of her way to make sure that we had a good time. She gave us lots of information about transport and things to do and see and was always available if we had questions. She was very flexible with arrival and departures times, which we appreciated. The apartment exceeded our expectations. Very spacious, modern and in a good location. We had a fantastic time in Palermo and it was great to come back to the apartment after a day of exploring. I highly recommend this apartment and thanks again Giusi.