Travelling as a small family (one 3 year old) was made effortless by Daniela's helpfulness. She met us on arrival, ran through the apartments amenities, as well as useful tips for the area. The flat itself is great - ideal location within touching distance of Ortigia's main sites (plus cracking pizzeria and gelateria visible from one of the (four) balconies). Highly recommended, by seasoned AirBnBers.