We had a good time in the apartment and in Palermo. The room was spacious, the bed comfy and the interior and design beautiful. In the kitchen there is everyrhing you need and some breakfast stuff. The location is perfect, everything is reachable by foot, but the big streets are a few meters away, so it's quiet at night. We didn't see Frederica at All and it took some time for her to respond, but the check-in is easy with the key box.