Lorena and her friend Gaetano were very helpful in finding us a parking spot in via Malta, and in helping to carry up the luggage. The apartment is on the 3rd floor, ground floor + two). The steps are very steep and narrow, so anyone with limited mobility might have access issues. Inside, the apartment had everything we needed. If you are not familiar with Ortigia, it is the oldest section of the city and therefore, you should keep in mind that the apartments are old and the rooms may be smaller. But what you give up in size, you exchange for proximity to the sights, and the convenience of being able to go everywhere on foot. There is adequate sleeping room for 5-6 people with the sofa bed, but space might be cramped with that many. We were a party of 4 adults, and it felt a little cramped when we were all in the kitchen together. The beds were comfortable, there were plenty of linens. It was nice having the washer and to be able to do some laundry. We hung our clothes on the line over the streets and, my siracusano friend said to me, "Brava, avete contribuito a profumare le strade di Ortigia" (well done, you've contributed to perfuming the streets of Ortigia).
Two of the people in our party, had some complaints about the upper floor depandance; an issue with the bathroom, trouble with the door. We didn't have any major issues in the main part of the house. We ended up all sharing the downstairs bathroom.
It's a great house if you want the experience of an Ortigian home, in an authentic neighborhood at a great price. If you enjoy your creature comforts, you'll probably want something a bit more chichi. The location here is great though! I love Ortigia.