Although the flat itself is lovely, clean, spacious and has a fantastic location, I had a negative experience checking-in. Although we had agreed on an early check in time, the host did not arrive on time to let me into the flat and was initially unresponsive when I tried to reach her. Finally I was told that I could only check in later that afternoon without an explanation about the sudden change. Even when we did check-in there was no one to show us around the flat or formally check us in. In total I waited almost three hours, which caused much stress and ate away from my time enjoying Palermo.