The host voluntarily refunded our money, so that was honorable.
We thought the place was filthy and only stayed there long enough to book a nearby hotel. You could scrape scum off of the walls of the shower. Dust covered all of the shelves. The bin in the kitchen was covered in grime and there was rust on some of the kitchen accessories. Don't expect the coffee machine or the tea box that is in the photos. The furniture and walls were stained with dirt and mold. We saw what appeared to be a louse or bedbug, however airbnb said that they could not confirm the species based on the photos we took.
Half of the furnishings and decor are different than what is pictured. Nothing cute remains. The towels were old, stained, worn out beach towels. There was cheap industrial-like soap and shampoo in reused plastic bottles.
Check in was by a man who didn't speak a word of English. (or French or Spanish) We had messaged in the morning to ask about parking but the host did not reply until we arrived 5 hours later thus taking us an additional 20 minutes driving around Palermo to get the the proper place. (which is nearby, but lots of one way streets)
As soon as we communicated our problem, Alessandro started typing exclusively in Italian.
This place may have been nice 5 years ago, but seems to have not been maintained since then.
The location is great and the bed would have been very comfortable had we stayed.