It was not a good start as my friend arrived before me and was given a room in a separate part of the apartment as opposed to one of the two rooms advertised.The next day she discovered the room we had booked,the bed was clearly used & unmade, tissues on the floor.But as it had the French windows and was as we had expected in ‘our’ private area we asked to move into it so Giovanna sorted it out. I had been very clear in my communication before arriving but responses were very minimal,confused & unclear. One last negative before the positive feed back: We had no water in the kitchen for the whole of the 5 days & the fridge stopped working after 3 days.HOWEVER...we we're out all the time & the location couldn't of been better.The huge beds were super comfy, good linen and the two rooms we occupied were beautiful, friench windows overlooking intimate narrow street, quiet but atmospheric. So despite the bad start we ended up loving the place and the whole near by area is totally charming.