Sebastiano was always quick to respond to any questions we had. We didn't get to meet him; his mother met us and gave us the key. The apartment is huge, lots of well designed space on a few levels, very modern and comfortable. It's located off St Lucia square in a very quiet residential area about a 20 minute walk to Ortigia, about the same time to archeological park. Highly recommend if you are okay about not being in the thick of tourist activity and restaurants.