The apartment is very central, big and you have everything you need inside. The Check-in was perfect. Santo was waiting for us in front of the building and he advised what is where and how to use the indemnities. He took us in her car to the main touristic street. All was more then OK till this point ! As an overall we spent unforgettable time in Sicily and we will plan another travel to Palermo next year... The only unpleasant experience was that our outbound flight was at 20PM and before reserving I asked explicitly if we would be able to leave our luggage somewhere after the normal check out at 11 AM. This was the condition for the reservation basically. Santo answered very openly we could leave our bags inside the apartment and to take them away before going to the airport. No conditions - 100% yes. Well... it doesn't happen that way. The evening before the check out we understood we cannot leave our luggage there and basically our host has "no idea" where we can leave them. That's fine, we found a way to spend the day without 25 kg to pull around but it is just not correct. This is not supposed to happen. If I have known this would happen, we would have chosen different apartment, not this one. Sorry but this platform is for sharing experience - not doing "more business"...