Piera is wonderful and the apartment has a very central location! The check in process was simple. Piera also gave us excellent recommendations, including a light show in a cathedral, which was great and we never would've known about without her! She was very quick to respond to all my messages. I will note that there isn't a washing and drying machine in the unit, it is a communal machine which costs 8 euros for a quick cycle wash and I think another 8 to dry. I was planning on doing laundry but ended up not because of this. Besides that, everything was perfect!