We ended up staying in three different apartments that Giovanna rents. The first two were the ones we were counting on but one of them became uninhabitable when workers began drilling in the wall starting at a little after 7 am in the morning - I honestly thought about asking for a serious reduction in our first night's rent because we had gone to bed at 2 am and it ruined a big part of the next day. Giovanna should have known about this in advance and not rented us that apartment. Laura was Giavanna's agent who spoke English well. She moved us to another place that was even nicer though you had to walk up several flights of stairs but that was OK by us even though I banged my head pretty badly. Laura was very good at her job and much appreciated.