Check in was good. Location is walkable to Piazza Bellini. The detached bathroom squirted water in the shower when you flush the toilet and wets the whole floor requiring mopping. We were told we could check out anytime on Jan 1 due to the holiday and that the cleaner would not be coming at all due to the holiday. We indicated a possible check out at 11 but were told there was no rush due to the holiday. The host changed the plans without notice and sent people to the house who entered without letting us know. Then they photographed our belongings and tried to charge a pet fee for a service dog. Communication is through outside text so no Airbnb record of this tense situation. I refused the additional cleaning fee since the apartment was left spotless and they were checking in friends with no cleaning being done at all. Felt scammed and wouldn’t recommend this place. Also the trash rules are a nightmare and strictly enforced with the threat of more fees. 3/5 stars