Alessandra saved me from a horrible experience. I was traveling alone with my son & initially booked another location a little less central in Palermo. That location was SCARY - we witnessed gangs of boys / men standing around appearing to sell drugs & then watched two separate men fall on their faces drunk. So I was scrambling at the last minute 2200 to find a new place. Most hosts did not respond to my messages, but Alessandra responded almost immediately & then rushed home with her family to accommodate us. She then offered us her own parking spot so that we could relax sooner. Once in the home, she had so many amenities & the apartment was so cute! It is in an ideal & safe location with some of the best restaurants (Al Gianni!) extremely close by (less than a minute walk). The house was clean, dishes sparkling, towels looked new - pretty much everything looked new & the bed was very comfy! Alessandra was the absolute sweetest & the perfect host. I can’t thank her enough for how wonderful she is & was during our stay. Also, although her English isn’t proficient, she speaks decent enough to understand & she responds via text with no issues. I was so grateful for her efforts with everything, especially helping me as I don’t speak Italian well. I HIGHLY recommend her properties & her 😇 💞💞