There was no welcome, we didn't even get asked out named. There was no introduction of the facility, or what was shared space. We got home at night and there was a dinner on, which we realized the next day was all the guests. We were not invited to it. I asked for gluten and dairy free options for breakfast but none were provided, even though they said they would without any problem. Only hard boiled eggs, salami (which I don't eat) and unripe fruit. Lucky I had brought some tomatoes! Otherwise the room was quaint, comfortable, well decorated and the property was very peaceful. My husband hit his head a couple times on the bathroom ceiling (6ft 3) so be careful. It is out of town so you cannot walk to anything. It seemed that not being able to speak Italian was a major barrier. I'm sure the staff were lovely but there was no communication whatsoever. We never met the host Valentina so cannot comment on that aspect.