Experience at Elena’s house in Avola was rather unpleasant.
We paid €118/night for a central appartement in Avola. An hour before the check-in Elena informed us that there will be no running water in the house. She informed us about the situation after moving our bags from a secure storage (which she had access to) to her house without our permission. Therefore she never gave us a chance to discuss about the water situation prior to checkin with her or with airbnb. Having no running water means that we cannot take a shower (it was 37 degree in a beach town), cook, brush or even go to the toilet.
We informed Airbnb about the water situation right way and Airbnb informed us that we were covered under Aircover policy and we would be partially reimbursed. Elena promised us that there would be water the next day but to our disappointment she failed to keep this promise. There was barely any water in the tap or the shower. Meanwhile we also realised that there was no Wi-Fi, shampoo, soap, ventilation in the room as mentioned in the listing. We called Airbnb once again and informed them with photo/video evidence of these facts.
To our surprise Airbnb informs us that Elena denied all these faults we reported (even with the evidences that we showed) and that Elena refused to give us any form of compensation or refund. Meanwhile Elena messages us via text that she is not happy with us because we informed Airbnb about the water issues and other faults in the house.
We are disappointed in the stay and feel it was not worth our money. We hope Elena would make things better for the next guest coming to her house.