Silvana was warm, welcoming and responsive to our inquiries. In addition, once she found out that we had a car, she met us near the flat, made it possible for us to secure a parking space nearby, which she had blocked, and then personally walked us back to the apartment to answer any questions and familiarize us with the apartment. This attention to detail, made us feel very welcome. She was friendly, but unobtrusive and demonstrated that she was there if we needed her. Thanks Silvana. We will definitely stay there again.