Great place in Palermo, very open communication from the minute we booked until the time we left. Alice even booked us a taxi from and to the airport which was a nice touch not knowing the city. Everything was easy and simple from when we landed. Alice brother met us where the taxi dropped us off and walked us to the apartment which made it super simple for check in. The location is amazing, right in the middle of everything. Apartment is huge, we had 3 people staying and you could have more people. The beds that are in the shared space with the main bedroom look like maybe for kids more than adults. I think the only complaint we would have is apartment is right on a loud street but this is nothing Alice can control. We slept in most mornings until about 10-11am and that is when the shops below start opening up and it started to get loud. On the other hand at night it is cool to be on the balcony and watch the street and activity. Overall this was a great apartment we had a blast and when we are back in the city we will stay here again. We have recommended this apartment to others already.