Donatella from the day we made our booking, was trying to answer our queries as quickly as possible. With speed, one would only expect from a super host! However, when it comes to the quality of the message, from my experience, her communication was less than desirable. As Donatella failed to communicate to me (up until she let my family and me into her apartment) that a couple of days prior to us arriving, she had a major leak. Consequently, her main bedroom was completely out of action and full of water. Moreover, a quarter of the wall in the second bedroom had a mould, right above our bed. When we raised our concerns about the health risk of sleeping next to the mould, we were told not to worry. I think I can go on and on about Donatella's convenient obliviousness to someone else's health risks. As well as how we had no electricity for over four hours or how her property is listed with the filter switched on for "free parking on premises", but her entire building has not even one parking spot on-premises (other than the street parking, which may or may not be available). Some may call it as English is not her first language, but in my opinion, it is an absolute disregard for attention to details and pure greed. As we were left in this hazardous property, for over 24 hours and she made no attempt to come to any other solution despite our communication. This was up until her lounge room started to leak in addition to everything else, we escalated this issue with Airbnb and only then we were relocated to someone else's property and financial arrangements were made. Bottom line super host should mean something! It should not be given to anyone! Thank you AIRBNB for stepping in and helping us to deal with this difficult situation!