The apartment is very nice and in an excellent location. I didn’t realise that it was on the 3rd/4th floor (depending on where you are from) with quite a few stairs. It was ok, but a but challenging for my mom (75 yrs) and cousin (arthritis). However, there is an elevator to the first floor, but to the top must be walked.
I emailed two times before the reserved dates to ask about early check in and/or dropping bags early - once a week after making the booking and then a month later (a week before arrival), but go no response until the day of our booking. This was annoying because we shifted all our plans due to the uncertainty of what to do with our luggage. After check-in, communication was good. Just don’t expect your questions to be answered in advance if you have any…