This apartment is, quite simply, a treasure. We were a group of 3 friends and when the apartment we originally booked had to cancel we had to find an alternative at short notice - but I think it was a lucky accident as we couldn't have found anywhere better. Giovanni was friendly and helpful from the outset with answering our queries and arranged a driver to meet us at the airport which was really helpful as we got in quite late in the evening. The flat is located near the port so in easy walking distance of anywhere in the city and is large, spacious and elegant (the photos do not do it justice) with everything we could need. The family live in the apartment above and were charming and kind hosts - helping with restaurant recommendations and even showing us around - but without being in any way intrusive. We had a wonderful few days and would not hesitate to recommend this apartment if you want somewhere very special to stay during your visit to Palermo.