Giulia and her parents are chaming and very helpful; between them they speak English and French, and made us feel quite at ease. The flat is spotlessly clean, very comfortable and light and benefits from air-conditioning and very good wifi. It's in a small quiet block of 11 apartments with a lift. The location is perfect - close to the historic centre of Palemo but not too noisy or "touristy". There are plenty of local shops (bakers, greengrocers and small supermarkets) and restaurants close-by. In summary, it was a perfect base for our week in Palermo.