We booked this place for a special occasion, however encountered many issues upon arrival.
The Wi-Fi did not work throughout our stay, the host said the repairs will be done after we check out. We used our mobile data and minutes to connect with our families at home in the UK, which cost a lot of money.
The toilet door lock did not work. You’d expect in this day and age we would have some privacy when using the bathroom however this was not the case. After informing the host, she arranged for a handyman to pop in the next day and rectify this which was great.
The air conditioning unit did not work and it was unbearable to sleep all night in the heat, we could not open windows as the mosquitos would get inside. The next day the handyman had rectified the fault and the air conditioning was then working.
We visited the supermarket and prepared some food to cook, to our surprise only one out of the four hobs on the stove were working. This was a massive inconvenience as it took ages to cook several dishes and some of the uncooked dishes we had throw away as we didn’t have time after. I informed the host and she replied the cleaner checked everything before your arrival and it was working. She failed to follow it up and rectify it during our stay, so we just ate out everyday which cost us more money.
The same evening we were planning to head out into town for a stroll and were getting ready. Suddenly the house lost complete power, one person was showering in the dark and had a fall as he was leaving the bathroom. Everyone started panicking as there has been a problem after problem within this property. A neighbour noticed us distressed and she assisted us in checking the mains power box which is not inside the property, it was beside another neighbours house, absolute nightmare.
Next day we tried to use the microwave to reheat some left over food, however the entire house would lose power when we used the microwave. We avoided using the microwave because we did not want to keep experiencing a power cut.
The host also failed to provide towels for all guests, even though it was on the property listing, so the first night not everyone was able to shower. The next day additional towels were provided.
The good things about this property was it had a beautiful swimming pool looking over the sea and it was about 10 minutes drive into town. If it was not for these 2 things I would have given this place a 0 star rating.
The host did not respond to me via Airbnb about my issues during the stay however she responded via what’s app, which seems a little fishy.
The host did not once come see us for these reported issues. After we checked out she filed a damage payment request stating we broke the stove, left the place untidy and damaged the bin in the bathroom. In addition to this a week after checkout she claims we blocked the drains too. She had new guests arrive after us so how can she be so sure that it was us that blocked her drains? We did not have any issues with the drains nor did we use the kitchen enough as nothing worked!!
I refused all allegations to provide any damage costs, except for the bin, even though I don’t agree that we damaged it but I’d be happy to pay that. The bin was located in the corner of the bathroom where we could not access and nobody had used it. I told Airbnb I’d be happy to pay for the bin even though I don’t agree to the damage.
The host seemed to be making things up as she went along. I sent pictures and videos to Airbnb and kept them informed throughout my stay.
I do not recommend this place as it was a holiday from hell. Don’t risk ruining your vacation, there are plenty more other nice places to stay. Imagine if we had children on this holiday, it would have been a disaster.
If you are brave enough to risk your vacation, please ensure to take videos and pictures when arriving and contact Airbnb, I’m sure you’ll find many issues. Don’t get caught out by a host who is trying to rip people off.