The flat is really nice, that real.
The problem came from the host, Carola. She give us somewhere and someone (a friend of her) to park the car. The idea is : you let your car to a driver, who manage to park it inside. We met the responsible, who said "Don't worry, and if you have a problem call me."
It was probably a good idea at the beginning, as finding a car park in Ortigia isn't easy.
But this place wasn't safe, in fact: The car was clean and didn't have any problem (new renting car, with no problem of course) when we let it ; then had something BROKEN OUTSIDE, and was DIRTY INSIDE when we recovered it two days after. The driver said : "Sorry, it wasn't me".
Of course, this could happen. In that case, the solution is to call the insurance. It is as simple. But when we call the boss, suddenly he didn't understand what we was saying, pretending that our car had a problem before to be parked..... When we called Carola, about that friend and what he said, she didn't even came to see the problem - and said, by phone, that WE broke the car before !
So, when she say and write "I want everything to be perfect", that's a liar. That's wrong.
For real, when everything is ok, no problem. But if there is a something wrong, nobody - and you are alone !
I have to say that Carola ask the car park responsible to give us back our money - I precise we didn't ask for it. But I think what happened is really serious, could spoiling your holidays (such a stress !) And of course, this kind of problem could cost really, really more money than 30 euros.
That why we are really, really disappointed by Carola and thinks she's not a trusted person.