This was a filthy dirty accommodation. Many problems on many aspects. Our check in was horrible. We arrived only 30 minutes early only to find it wasn’t cleaned. We left and came back 45 minutes after our scheduled arrival and checked in with host. Basically, the keys were thrown at us and we weren’t shown the apartment or how to use anything. Immediately after we checked in we took off our shoes and settled in. My partner noticed after about 10 minutes that the bottom of my white socks were blackened as if I had walked outside. We immediately called property manager explained the situation and send pics to which he agreed was wrong and further excused his staff for not cleaning so well because it was hot outside, we arrived to early or maybe it was just then carpets that weren’t cleaned well enough. I tried to let him know that these answers weren’t acceptable. He then interrupted me mid sentence and did nothing but speak over me the duration of our call. He did offer the team to comeback but by then I was so incensed I decided to just clean it myself. Because of this attitude and the lack of judgement the cleaning crew already had….it just wasn’t worth my personal time being wasted any longer. We never phoned them back but found the following items to be inconsistent with listing. We tried to find other accommodations but nothing available for the size of our group on short notice.
1. No mention of this property sharing a courtyard with an elementary school. It was noisy.
2. Mosquitoes live inside the property. Couldn’t figure out where they were coming from.
3. Open the oven door to heat a pizza and giant roaches jumped out to safety.
4. No coffee machine on property.
5. Filthy dirty Fridge inside both freezer and fridge area. Totally disgusting.
6. No clean sponge to wash dishes. No hand towel to dry hands. Had to add water to empty bottle of liquid soap to wash a few plates.
7. One roll of t paper for each bathroom for 5 guests for a weeks stay.
8. Broken down furniture. A towel hook holding one towel came off the walls.
9. None of the beds or pillows had water proof mattresses or pillow covers to prevent soiling. This was probably even more disgusting than the floors.
10. All kitchen drawers had junk thrown in. Honestly…just felt so mismanaged and run on the ultra cheep.
I hate to write a review like this. We also run STRs and understand how impactful these kinds of reviews could be BUT honestly, these people do not deserve to be in this business if they can’t meet a minimum standard of hospitality. They never followed back up with us and never tried to offer any compensation for such a bad stay.
You’ve been warned.