Nicole was very helpful, friendly, and a gracious host. The place is in an absolutely perfect location in Cefalu (although like most places in this amazing location, you will have to hunt for parking). However, Nicole truly went above and beyond when I locked myself out of my luggage. She dug through her storage closet and we found a tool to slice the lock off. So not only was the room and location amazing, but she was truly a "life saver". Thanks Nicole!