Federico was very helpful and communicate was easy. We had some trouble parking our car but once he helped direct us it was easy. This is a perfect place to stay for people who are going to be on the go most of their trip as it is a great location. The location is in the heart of the city and walking distance to all the sights in Palermo plus some really good restaurants and bars. I highly recommend the wine bar around the corner from the place its called Bottega Monteleone. The roof top views are beautiful!