We didn’t meet Paolo but there was no need for this. The check in is organised in such a way that you have the full autonomy to do it at your ease. We had some questions beforehand and Paolo replied super quickly.
The place itself is small but perfect for a couple, very clean, will all commodities (mokka coffemaker and air conditioning were the most important for us! 😊). We had no problem with finding a parking space around the place. It is well located (close to most important sites in Siracusa, a 30 min walk from the centre of Ortigia).