We had the most amazing time! Emilia was the one who checked us in and she also helped us find parking since we decided to rent a car last minute. I was frantically texting her about the parking while we made the 45min drive from CTA and she was still nothing but gracious. Emilia continued to be very reliable and responsive throughout our stay. When we had trouble with the water heater, she talked us through the steps to try to fix it on our own and then ended up having to come to the apartment herself(on a Saturday night!) to fix it while we were at dinner. We were so so appreciative of this. The apartment itself was impeccably clean and much bigger than we expected. It was also beautifully decorated. The espresso(pod) machine and the washer/dryer were so great to have as well. This place is perfect for two couples as the two bedrooms are on opposite ends and have en-suite bathrooms. The side that does not have the full kitchen is stocked with its own espresso machine, mini fridge and microwave(I think) as well. We loved our time at the apartment and even though we didn't need/use the extra loft space, that was a really cool touch as well. I would recommend this place to anyone staying in Ortigia!