We booked Gaetano's place for a 2-night stay in Ragusa in September 2019. The reviews seemed overwhelmingly positive, and we agreed with many aspects of people's reviews: the apartment was in a convenient location and in a quiet neighborhood. Gaetano was easily reachable via WhatsApp and gave helpful trip pointers. The AC worked well and was quiet. The kitchen was generously stocked with basic supplies including olive oil and seasoning. Coffee and packaged croissants were available for breakfast if desired. I'm conflicted about posting the following, as I realize a poor review can greatly affect a listing. I also carefully read reviews when planning vacations to help determine whether a place would be compatible with my needs, so I feel compelled to share my experience. First, the bed was unclean and dirty. We found numerous hairs -- both long and short curly ones -- and pieces of gravel within the bed sheets. A pillowcase had a fist-sized yellow stain. (Minor things to consider only if it's important to you: The bed was not very comfortable - the mattress seemed to have minimal cushioning over hard springs. Some towels were threadbare. The floor was not swept and was gritty. For people very sensitive to smells, the place had a mildly musty odor.) Our primary source of disappointment is that when we reached out to Gaetano to let him know about the unclean bed, he insisted that the issue was "impossible." We described the situation in detail, but he was adamant and repeatedly stated "that is impossible." His denials felt frustrating. Only later when we met him to check out, he indicated that someone other than his usual cleaning lady had cleaned the place, and our concern might have been valid. He offered a bottle of sweet Italian liqueur, which was a kind gesture. Overall, though, we had hoped for far better especially given the positive reviews and were surprised at his initial inflexibility and how adamantly he denied the issue. We hope our experience is isolated and that he is more responsive to guests' concerns in the future. Thankfully everything is easily and immediately fixable if desired.