The house is very nicely designed and beautiful, but poorly equipped. First, we had a 10 month old baby and there wasn't a crib. Then, there was bad wifi connection, and no shower gel & shampoo. The electricity went off a few times during our first night of stay and it took a time long for us to get it back. We had to talk to the administrator from Wonderful Italy for a few times to try to get the electricity back, during which he was very pleasant though. However, the electricity went off another four times during our lunch time next day. The house is super cold despite having the AC running. We contacted wonderful Italy to have the second night refunded so we can go another place. After a very long debate, they agreed to only refund us the one night fee (but to keep the cleaning & service fee). We decided to stay for that night in the end, but overall, that was a struggle.