There was a tiny bottle of bubbly in the fridge when we arrived which was a welcome treat. After the initial introduction we never saw the host again. I would agree that the description does match what is offered. We had a water problem - the water was turned off the last 2 days so we couldn't wash, brush teeth, flush toilet etc. We called many times, left voice mails, sent texts etc and never heard back from anyone. I will know when I get my bank statement but I believe we were credited back for 1 day. There was some written response but it was in italian so I have no idea if there was any explanation for the problem or what the reply was at all. The area is indeed fantastic because it is so central and the best eggplant parmigiana in the entire world is from a restaurant only 50 ft away and down the steps. It is called Tutti cca.... only negative is that it was as huge inconvenience not to have water as one can imagine and a big disappointment for nobody to get back to me given the numerous messages I left.