Even Alice was on a trip outside of Italy, we haven't had any problems at all with check-in and check-out. Communication was perfectly easy and the appartment is what you imagine for a perfect stay in Palermo. Due to a coldish sickness me and my friend needed to stay inside the appartment and even then it was a perfect stay: Because this appartment makes you happy even when you need to stay in bed! You have a wonderful balcony for sunny breakfasts, a big kitchen for trying out the italian cusine by your own and a big table for either work or dinner. And you never feel like in an hotel but like staying at a friends place - cozy and personal. Whenever coming back to Palermo - this is the place to stay!