Communication was good, check-in was good. Due to a late flight we didn't arrive til 11pm but Daniele was OK with that and met us, showed us round and was happy to help with any questions. The location is just outside the ZTL zone (though I gather that can change at the authority's whim) so was good for parking immediately outside on the street (though finding a space can be a bit of a challenge) without either ztl or parking charges. The place was spacious and it didn't take long to walk to most parts of Palermo we were interested in as tourists. Everything was clean and comfortable. Better than other places we stayed elsewhere in Sicily. Quite a few flights of stairs but shouldn't be a problem for most people I'd say.