We booked for 5 nights at Virginia. We are a family with a 2 years old child and we arrived at Virginia after a 3 hours drive. The first impression was dreadful. We entered in a building and from the interior courtyard the host opens a very small metallic door ( 1,60 m height ) and she says that this is the apartment. Entrance is directly in the apartment and from outside you can see that is an improvised place for habituate. Is located under the stairways of the building, much smaller than it looks in photos. It has no natural light, the bathroom is like 1,5 square meters, with the open door you can’t use the sink. Tiles in the kitchen are very used with cracks filled with dirt. Stairs to the so called bedroom are a real danger, very narrowed and small steps. It has no heating other then a air conditioning which makes air very dry. Host recommended that we should keep the door entrance locked all the time and when we went to eat someone approached us asking if he can be of some help. We asked about a restaurant and he offered to guide us and after showing us a restaurant he started to ask for money in return for his help.
Seeing all this and the improper location we decided to leave in another neighborhood and we told Virginia and she was like “Ok, no problem”. We asked her for a settlement regarding our cancellation. She refused any proposal stating that she is covered by Airbnb rules. We asked her to reimburse at least the cleaning fee ( we stayed 1 hour in that place, we did nothing that would require any cleaning) but she didn’t replied anymore.
I don’t recommend for anyone such experience.