The host did not make us feel welcome at all. No information was provided about local amenities: we were left to fend for ourselves and the host refused to answer when I knocked on her door.

Her dog yapped where we came in and when we left. It yapped whenever a noise disturbed it. It tried to bite me when we arrived despite being in the host's arms and launched itself at the fencing when we walked past the front of the property a couple of day's later. Very distressing for ourselves as the sleep we lost at night when it woke us could not be replaced by a siesta: one day it barked for 20 minutes whilst I was trying to sleep. The noise penetrates to the top floor where the apartment is. Our holiday was wrecked.

On top of that the gas cooker is dangerous so we chose not to use it. I As a result we had to eat out every evening which is expensive in Marzamemi. There was no kettle, no toaster and the coffee maker was jammed. We were provided with two toilet rolls for the whole week but left a pack of ten for the next incumbents.

We could not even read in the apartment as the low energy lights were so dim and we had hot water on only the day of our arrival. As a result my wife who does not like cold showers could not wash properly for the whole time we were there

We left a day early

This was the most unpleasant holiday we have ever had and was meant to be relaxing for us as we work 6 days a week in the UK