Alessio refused to host us, after confirming on the chat when we reserved the late hour of our flight arrival. When we arrived, he didn't pick up the phone until several calls later, only to tell us he gave the room and it is too late. He ended the call saying he wants to sleep and left us on the streets at 2 AM, saying he will return the money. We had to settle for a place to stay at that hour, where we paid double the price... We would have appreciated being refused when we booked if the hour was too late, not left in the middle of the night with no room.