Salvatore from the beginning was very quick, professional, flexible, and friendly in his communication. He gave us a lovely welcome at the apartment and made use of technology to verbally communicate with us so that the language barrier was as good as non-existent, which we thought was very smart! He gave us a map and explained the best places to go in Palermo, and even though we only had 1.5 days, we hit as many as we could. He also said he was available to be contacted if we ever needed help (which in the end wasn't necessary, but the offer was very nice.) The apartment was also in an excellent location with a beautiful view and a 10-min walk away from the bus terminal. Thanks for having us!