We had a very nice stay, the location is absolutely fantastic. Service from Alessia is very, very good, we arrived late, but the checkin was super easy thanks to the videos that Alessia had sent. We had some problems with shower and heating but these were very quickly and adequately resolved, again with the help of videos. The next morning a lady came by to check if we were really OK. So I really recommend this place if you plan to climb the Etna !