The communication with Giacomo was great, a very detailed explanation of the neighborhood and the resort. We haven't met him in person, because he was in the hospital at that moment.
Due to bad weather beginning of april, pool opening was postponed till May 6th. Also the shops/restaurants were still closed.
Obviously we were the first guests of this season and the housekeeper hasn't done her job very well, dishwasher was broken but Giacomo tried everything he could to solve the problems and of course we received apologies.
The staff doesn't speak any English so it was hard to get the problems solved. Apartment was nice and perfect for a family with young kids.