This was a really great Airbnb experience. The host connected us with Domenica, who helps to run the property and she was incredible in terms of communication (very prompt communication via messages) and assistance (in particular arranging parking in the ZTL area just down the street from the apartment really took away the stress I had about driving in the old town). The location in Ortigia is right in the middle of everything, so we didn’t need to carry much with us during the day as we were always just a few minutes away, making it a perfect base for seeing Syracuse / Ortigia. The unit is true to the photos with a balcony and washer at the upper level (up more of a short stairs-ladder that is not suitable for anyone with mobility issues). Would recommend.