From the beginning everything went fine - Vera was always responding in no time and answered all our questions in advance. The apartment itself is very nice, literally a stonethrow away from the public sea bath and right in the heart of Ortigia. We never met Vera herself, but she was available via phone when needed and her friend Amanda as well. Amanda gave us the key on our arrival and took it back at our departure day and gave us nice tips for the area. So all in all everything was fine and I totally recommend it.