Very clean and very well located. Anna is very quick to respond to emails and had given me some information on taking the shuttle versus the taxi which saved me money. She had brochures ready and explained the city to me as to what I could visit and where I could find some great food for little money. The apartment is very well located, very clean and quiet, she has shampoo, soap, hairdryer available which is great when you are not on the European electrical system. The guests have a very nice room next to a private bathroom. She speaks English, French, Italian and this is very helpful in Palermo because very few people speak English or French so she helped me a lot and saved me much time. She is a big part of making the trip more enjoyable. She had tea, fresh orange juice and fruit ready every morning which is more than I expected and started everyday in a great way. Thank you for everything Anna