Melania was fantastic! She answered all questions and helped us figure out how to get around. My sister and I were exhausted from two days of travelling and jet leg when we arrived so we slept quite a bit in the morning and didn't get to experience her breakfasts. The room was even better than pictured with a nice balcony overlooking a fairly busy street. We were surprised at just how quiet the room was when we closed the shutters! The neighbourhood is a bit of a walk from the attractions but we didn't mind. I would suggest not walking around after dark if you are unfamiliar with Palermo. We had to get ahold of Melania one night and she answered the first call right away... Thank you Melania ! :) I would recommend this place to anyone... A family, couple, single traveller etc. it was very clean and the other guests were respectful.