This listing did not seem like it was ready to host people - there were some elements or the Airbnb that did not align to the written information on Airbnb. Perhaps many of these experiences can be understood as miscommunications or irregular situations (maybe the apartment had stayed empty for a long time during the pandemic? maybe the hosts weren’t ready for us to use their InstantBook feature?). However, the one thing that is not excusable is how Vincenzo yelled at us, insulted us, and blamed us when we attempted to communicate our experience during our stay. He was not a gracious host to us, and I do not recommend this listing if you are looking for a host who is responsive or kind.