We are used to rent houses in the same area for more than 5 years now and had stayed in 4 different houses so far there . We never rented through Sagittarius real estate agency . We never had any complaints before , all the houses were up to the top in terms of cleanliness or equipment . This is why this year I’m sad to post my first unsatisfactory comment , despite the friendly and reactive attitude of the Sagittarius staff who was always helpful trying to do its best to compensate the various incidents :
Day 1 : the house was not ready ( evacuation issue ) we stayed one night in another house in the nearest city but without pool and obviously this is a vacation day useless and gone
Day 2 : House really poorly equipped ( supposedly for 3 couples ) , no kitchen towels , no wine glasses ( 2 actually) , most of the necessary equipment was missing of malfunctioning , this house was just not properly furnished for welcoming vacationers ( and looked like the owner is never there ( needs really a revamping )
Day 2 : upon arriving and despite Airbnb statement on Covid policy cleanness we observed that the house was not clean , the trash and garbage were still there and the ground floor was so dirty that it was sticking, meaning no cleaning was done this is unacceptable as cleaning is being paid in the bill, we also accepted to be located in a sister house nearby ( see end of story below )
Day 7 : 15 aug the water stops functioning when the temperature reached 48 °C outside , really annoying , took 2 days to fix it , ( by the way the technical room is dirty and messy pictures taken
This is sad as the house is perfectly located in a nice area ( rooms and bath rooms are ok )
It requires a bit of attention from the owner and by the agency to make it proper to rent before hand , despite their kindness and will to fix the issues after arrival . I rate this stay between poor and average whereas it could be easily rated very nice .
Last point , friends of mine had rented the house we stayed in ( we were supposed to spend our holidays together in 2 contiguous houses ) and ( remember we should have been in another house before being moved ) were called by Novasol agency ( their agency ) 24 h before coming , that the house was sold and that their stay was cancelled . This is a lie as we were staying in their house without knowing it . Airbnb didn’t help at all and do not control its add passed twice unlawfully , this is JUST NOT ACCEPTABLE , AND THE RESPONSE FROM AIRBNB IS MORE THAN POOR IT’S AN ABSOLUTE SCANDAL to be denounced