Carmella was welcoming and gave me a map, and suggested some things to do. I would have liked more interaction with her and her family though, personally - the room is basically like staying in a hotel, as there is a locked door between you and the family's flat. For some this would be perfect though, I'm sure. The room is very good - as I say, like a nice hotel. Great en suite. The location is great - 10 or 15 minutes to Ortigia, 5 minutes to the bus station. Really very central-Syracuse. There isn't really a window - only one on the door, which points into the courtyard of the flat-block. This is a downside, but on the other hand you will probably want to be outside most of the time, and when you're inside it's to sleep or escape the midday heat!