Grazia was friendly and lovely to deal with. Her place looks exactly like the photos! We loved the proximity to the cheese shop, the fruit stand, the butcher, and, of course, the cafes. The bed we slept in was comfortable.
Two of us stayed for a month in the winter, which is certainly not everyone's experience. The heat worked nicely, much better than other places we've stayed. The hot water in the shower can take a minute before it starts, but it was always available. The apartment was well supplied with soap, detergent, sponges, etc.
One of us has mobility difficulties and uses a cane, so I'll just take a moment to clarify in case it's of interest to others: Access to the basement garage is very easy. There's an elevator that takes you to it and the parking space is close. From the street, there are several steps to climb before the building's main elevator. There is a separate lift that can be used instead, but I'm not sure if it was working during our stay; we didn't use it.