Lorenzo was very responsive and helpful. The apartment is spacious and was very clean when we arrived -- perfect for our family of four to unwind and relax. We were surprised that the bathroom was so small -- albeit very clean and functional -- but we made it work. The hot water gets very hot and stayed hot for all of our showers each morning.
The kitchen was also smaller than we expected which would not have been a problem except we had booked a place with a full kitchen with the intent to cook a Christmas dinner. We successfully cooked a delicious meal but it was a tight squeeze.
The location is perfect -- walking distance to all of the must-see sites. The Roman Theatre is a block away but is kind of hidden so you have to seek it out. Also, don't miss the monastery tour.
We walked Via Etna several times and always found excellent cappuccini, arancini, and classic Italian fare (pasta, pizza, wine). The seafood is also exceptional.