It’s my first bad experience on Airbnb.
The check-in was good, Matteo’s wife welcomed us and was really nice. And that’s were our positive experience ended. The place was clean apart for all the dishes(very oily and not cleaned well). The shower is extremely uncomfortable.
But the main problem was that there was no hot water. I called a few times and an hour later the host told me how to turn it on. We waited and waited and we got barely warm water and after 2 minutes just cold. I messaged him again and got no response. In the morning (after cold showers) the power went off, so we were sitting there in a cold flat with no hot water and 10 degrees outside. I had to contact airbnb for help.
Unfortunately, it felt like the host didn’t care about our experience at all as he only responded after customer support got involved, and was very rude and said he won’t refund any money and I had to leave. I took my mom to Italy for holiday and it was a terrible experience and lots of stress.
In conclusion, I do not recommend this place, you can find better value for money and people who are nice and care.