There was a problem on the first day of check-in. I went back to the apartment after dinner and the door could not be opened.
Because it was very late on the day when we couldn't get into the apartment, we had to check in at the hotel, and because all our luggage was in the apartment, we didn't have any change of clothes.
After contacting the agent of the homeowner, she agreed to pay the hotel fee.
But it's been more than a week, and I haven't received the charge from the hotel yet. I hope you can give me a reply as soon as possible.