Eleonora cancelled the reservation 10 minutes before we arrived (!), after sitting in the car for 2 hours. We kept her updated the whole time and then she decided to cancel literally in the last minute. I understand the challenges coming with the Coronavirus-outbreak, but this was really horrible. I would NEVER let someone down like this. We're not coming from a risk zone and we're both healthy. We would have avoided physical contact of course. I'm very disappointed! We were forced to look for a new appartment. Luckily there were nice people who helped us after Eleonora left us stranded. We spent the whole day in our car and were scared that we won't find anywhere to stay. I can't say anything about the appartement, so this rating doesn't include anything negative about that. Eleonora also communicated via WhatsApp which in retrospect was also a little bit sketchy. The cancellation of the stay was performed by the staff of Airbnb after we called them for help. All in all worst Airbnb experience I had! We've lost a lot of money due to rebooking and gas needed for the trip.