Sara is so helpful and always communicate with you, wanna help you to feel like at a home and she definitely knows the city and recommend you stuff where to go and everything! The position of apartment is good, try to walk around the city or use metro, buses are not so reliable. Moovit app or local transport apps shows you the departure times of bus lines that are actually not going for a hour and more. City center / Via Etnea street is really close and reachable by foot.