My wife and I have a wonderful time in Syracuse.
Alice and Giorgio were very pleasant and helpful. They give us a map and useful instructions.
Apartment location was ideal for us because it is near archaeological park and have secure car parking. We also like to walk and there is no problem for us to get on Ortigia by foot (30 minutes).
Apartment is very clean and have everything needed for normal stay.
In neighborhood there is little market, big market, pub, bakery...
Only we have a little problems with hot water but it is not big issue.