Philip and I chose this apartment because it was very central, offered a secluded balcony and was spacious and quiet.
It was all these things; and the plant-filled balcony was an oasis.
Sadly we didn't meet with Sara who was away, but she did arrange for someone to let us in and show us around the apartment, and she made some useful suggestions over the phone. She was also very good at keeping in contact prior to our stay.
We loved Palermo and found we could walk everywhere very easily: and we really enjoyed exploring its secret gems.
My only criticism was that the apartment felt a a little worn and could do with some love and attention. And just to point out that there are quite a few stairs to climb for those who might not be so mobile.