If you have the chance to stay in this apartment in Palermo, you should. Our visit was a bit of a nightmare but that was because our flight got cancelled and in the end what should have been a three night stay ended up only being a short one night. But we saw enough in that time to see that this would be a great place to stay to explore the fantastic city of Palermo.
The location could not be better as you are only three minutes walk from the Cathedral and the upper end of of Vittorio Emanuele, which is one of the main streets of the old town. From here everything is in easy reach and there is so much to see and do in Palermo. Even though it is centrally located the apartment is still nice and quite and private. The roof terrace is bigger than it looks on the pictures I would say. Gutted we didn't have the chance to sit out here with a glass of wine in the evening! The flat has a nice stylish feel and the bed is nice and comfortable. Things you might need to know if this is likely to matter to you as a guest: there are not really any facilities for cooking a meal here (not a problem for us, we came to Palermo to eat out and did so very well) but just so you know; also the shower is ok, but it is not amazing.
The other thing I can confirm is that communication with Francesca is excellent. We had to stay to in touch quite a lot with the problems with the flights and she was always very prompt and helpful in getting back to us. She also twice helped to arrange for cars to take us too and from the airport and this is much cheaper than if you end up just hailing a cab from the street or from a rank.
Palermo really surpassed our expectations, and we have done quite a bit of travel in Italy over the years, so I really hope that some time I get to come back here and stay properly. It's a real gem of a place.