First of all, make sure you know exactly how to get to the Terra Rosa because we had a hard time finding it, and beware of many stairs to walk down to it! The resort-style apartments were very beautiful, clean and had all the essentials. We didn't really speak to Elena, she was there and said hello to us, however it was a young lady named Antonia who was extremely helpful with us. Beautiful view, 10 minute walk down to the beach of Isola Bella and also a 10 minute walk to the cable carts which take you to the top of the mountain! Also, if you need a cab, ask at the front desk and they will call a cab for you with the best fares. The breakfast was always good, fresh, and sufficient! The wifi is in the lobby only, which can be a little inconvenient since the lobby is a) a shared space, and people tend to get mad at you if you make too much noise, and b) it closes relatively early so if you need internet after hours this is will impossible.