Lucy is warm and friendly and always goes that extra mile. The room is super clean, bed was very comfy and the linen was fabulous! We also had free water bottles everyday, much needed in the extreme heat. When asked about the sites Lucy provided information in detail as well as giving screenshots of roadmaps so that we wouldn't get lost. The Syracuse heat was too intense and Lucy provided us with the names of local beaches; definitely worth the drive to Noto (30min) and Fontane Bianche (45min). Pristine beaches and crystal water. Breakfast was amazing and delicious. The fish and fresh produce markets are a must! You'll love Syracuse and its history...