Nunzio is very sweet and ready to help with any question at any time. The car parking was very safe in a locked parking lot. There is an elevator to go to his apartment. Location is good if you are driving. 10 min drive to Ortigia island. Grocery is 10 mins driving. If you plan on cooking meals be aware that the kitchen sink wasn't working at the time of our stay. We were ok with it because we didn't use too many dishes and we washed them in the bathroom sink.