Check in was super easy! We ran into some issues when we arrived. We brought them to Mario’s attention and informed him that a deep cleaning of the couch was needed due to stains and that the tv had a big line going through it. Mario was super responsive. He replied to every one of my messages in under a minute. I did not realize you need to request sheets ahead of time for the sofa bed (if you are going to sleep on the sofa make sure you request sheets before you check in!!) Mario brought sheets the next day and even made the bed for us. It’s important to note that there is only 1 Bathroom, the listing says 1 1/2 , but it is just 1 downstairs. We had an issue with the toilet seat and it ended up breaking however Mario replaced it during our stay with a very nice one.
We left some of our souvenirs and he informed us right away and offered to mail them to us (which I think he will do soon) The place was not perfect however I can’t complain for the price. Mario’s fast communication and willingness to help and remain positive made this stay worth it.