Annalisa was communicative, kind, and helpful. She had an artistic taste (lots of nice art on the walls) and had a sense for detail (beautiful plants on the balcony, nice smells in the rooms, maps and tips for sight seeing left on the desk in the room etc.) Also, the apartment was very clean and was within walking distance to all of the city attractions. She respected our privacy and was very helpful when we needed it. Thank you, Annalisa!