THE WORST EXPERIENCE EVER! Stay away!
The host contacted me the night before my arrival, saying that the house is UNAVAILABLE and asking ME to cancel my reservation on Airbnb website - which would mean that I would lose all the money I paid for the reservation. I communicated many times to the host that they should cancel the reservation on their end so that I do t lose my money, after all, they said the house is not available, but they kept asking for me to do it. After many hours of back and forth with the host and Airbnb support team, the host offered that I changed the dates of my trip to Mach their “availability “ (that’s clearly different than on the website) , they suggested different dates and on top of that, the stay would cost me MORE than originally charged (same number of nights)!!!! I of course declined because i was on my way to get on the train to get there already!
The host said if I’m desperate for accommodation because it’s so last minute they can offer a different place - they requested communication outside of Airbnb website(on WhatsApp). I asked for photos of that new place and unfortunately the standard was way below acceptable and much lower than the listing I originally booked. I was told that the price would remain the same.
The worst experience on Airbnb yet! They clearly didn’t want to cancel themselves because it would cost them a big fine for such last minute cancellation, that’s why the reservation was never cancelled by the host but I was told I can not show up to the house because there is no room for me there!!!!