It was a little pity that it was an organisation and not a single person who hired the appartment. However, they were very accurate in contacting about the arrival, stay and leaving, in my opinion too many times. It was a little bit disturbing. However they called us a few times about our arrival time. As we arrived on the exact time said there was no one to give us the key. We had to wait for 20 minutes while it was raining.