The location of the flat is great, located directly over the ballaro market in the heart of the old town. The flat is as pictured and perfect for a little trip to this beautiful city.
But sadly we can't give the best grades and the main reason is the communication. We had problems to find the flat at first because there were like 2 different addresses in the description (without writing the exact address here, it has something to do with the difference of "via" and "vicolo", one doesn't exist but is findable on maps, for the other it's the other way round) and we had to ask around. We can't possibly imagine that we're the only on-italians with that problem to be honest, a better description would be great for future guests.
When we finally arrived at the flat we found that there was no warm water (not in the sinks and not in the shower), the bedroom was really cold and the heater there didn't work. On the kitchen table there were lying parts of the boiler and in the middle of the bathroom stood a small ladder, it was like there was somebody working until 5 minutes before we arrived and then left the flat in a hurry. When we immediately addressed the issues to Salvo he said that they figured out the problem in the morning and that tomorrow morning somebody would come to fix this. Don't get me wrong, things like this can happen. Of course it would've been nice to have a warm shower after the long travel and the first night was really cold, but the real problem was that we had to ask to get to know what was happening and that they didn't tell it to us up front. We asked further when exactly the person who fixes it will come and if they have a key on their own or if there's something else we should know. They just wrote that they will come in the morning as early as possible. In the morning no one came and we got no information so we just went to explore the town, when we came back in the evening there finally was the handyman working and after this everything worked.
We really hope that the communication on such things get better in the future. As I said, the thing itself is not that big of a deal, but as a guest you just need to know what's going on and when.