Ornella was always very friendly and easy to get in touch with. She also helped us a lot with recommendations.
The apartment was nice and cosy. It had all essentials you need for your stay, although the kitchen could be a bit better equipped.
I have some mixed feelings about the location. On one side, It is very close to the center (Piazza Duomo and Via Etnea). On the other hand, the area is a bit shabby and loud.