Elisabetta was extremely welcoming and helpful. She did everything she could to make our stay smoother, including walking us through at upon arrival, having the kitchen and bathroom well-stocked, calling us taxis when we needed them, and giving us maps and tips for the city. I have never had a better host! Also, the flat was more spacious than I imagined, and it was in it's own private building so I felt very safe and it was very easy to get in an out of.