Caterina and her father were very hospitable and flexible. They made it easy for us to drop off our luggage check-in time. The place is charming with a nice kitchen and beautiful views from various directions. We sometimes heard neighbours speaking but it wasn't too loud where we couldn't sleep. I would recommend booking this place if you're looking to stay in Palermo. It is in the heart of many sites and has a cozy home feel. The elevator was a bonus for transporting our luggage to the unit and Caterina was super quick at responding to questions/messages.