The apartment itself was nice, but unfortunately, the hosting company, Wonderful Italy, is a horrible company that seeks to upcharge customers and willingly violates Airbnb terms.
We rented the 3 BEDROOM apartment for a stay with my two adult children, one of whom is a college football player and is 6'6" and 265 lbs. I wanted to make sure each kid had a bedroom and was not forced to share a bed. Hence, 3 BEDROOM.
When we arrived, only 2 of the 3 rooms were made up. The remaining bedroom, which does not actually have a bed but a shoddy futon, was not made up. We contacted Wonderful Italy and were told we had only rented 2 of the 3 rooms and would have to pay more for the use of the 3rd room!! They also claimed that they sent terms via Whatsapp that superseded Airbnb's terms. After much back and forth I was forced to go to their offices to get linens in a very uncomfortable and threatening encounter where they demanded payment. I refused and immediately contacted Airbnb.
In addition, neither of the showers drained, which I immediately reported to "Wonderful" Italy. They said they would send a plumber. They never did, which rendered the showers largely unusable other than in staggered military style (rinse, cut water, soap, rinse, all in 60-90 seconds to avoid overflow).
A horrible experience, but to Airbnb's credit they secured a partial refund and were helpful once they got involved. Unfortunately, the damage was largely done at that point and we were due to leave Ortigia.
Save your time, money, and frustration, and avoid this apartment and any others run by this sham of a hosting company (www.wonderfulitaly.eu). These kinds of companies are what create a bad name for all of the many fantastic Airbnb hosts out there.