Daniela was very helpful throughout our stay, even flagging up an area of town which had been closed off one day for authorities to diffuse an old world war 2 bomb in the port area! The apartment is very comfortable and had everything we needed for our week in Palermo. It was great to have a kitchen as the Capo market is so close by, and the apartment building felt very secure and well maintained. Key pick up and drop off was easy. The terrace would be great in the summer but as we stayed in January we only used it once as it was still a little cold.