Lucia's apartment is absolutely beautiful, spotlessly clean and in a perfect location. Even though it's just off one of the main streets in Palermo's old town, the apartment itself is very quiet and the pictures of the roof terrace don't do it justice. Lucia herself was very responsive when we had queries and quick to help when we had a small issue with the keys! Zero negatives but do be warned that there's quite a few steps to get up to the apartment (and also within the apartment to get up to the bedroom/bathroom) if you're less able.