Roberta is a fantastic host and even though she was not in Siracusa, she is very responsive. Her friend let my husband and I in and we also met her mom — the process was very easy. The apartment is clean, simple and tasteful, centrally located and in a cool old building. It has everything you need for a stay, including good WiFi and a nice hot shower. She provided thorough instructions to her place and helpful parking tips too. Roberta also sent us a note to give us a heads up on a unique wine tasting experience happening near the city the weekend we were there that was so worthwhile. We really appreciate those kinds of local tips!