We did not meet Luca, but were greeted by Valentina, who was very helpful. As others have commented, it's hard to find, and as we don't speak much Italian we had some trouble locating it. The B&B is lovely, and has nice views from the path. However, we were given a different room (Pisces) to the one we booked (Saggitario), which was smaller and not quite as nice. The fan in Pisces is incredibly loud, and so it was difficult to sleep, even after the trek up the volcano. Overall, we felt the room was a little overpriced.