Even at our late time of arrival (delayed flight), Lucia was very friendly, kind, helpful and patient. She helped us find a parking spot (I recommend Piazza Vittorio Emanuele - it's free) and heloed us with our luggage.
The apartment is very clean and tidy and looks just like the pictures. Everything was working fine. Lucia even left some homemade orange-jam for us and there was bread, tea and coffee, as well as more than enough towels.
The communication was perfect. We always got an answer to our questions in less than five minutes and englisch is not a problem.
We had a very relaxing time at Lucia's, because everything was taken care for. Thank you, Lucia!