Lucia was responsive and check in was easy. The kitchen was well equipped for basic cooking, everything was clean, and the bed was comfy. The neighborhood has nothing in particular to recommend it -- no charm -- but stuff like a grocery store and bakery are close by, and it's easy enough to walk to Ortigia in around 15 minutes. I appreciated that there was heating, since I stayed in January. Note that there's no natural light in the apartment apart from the door right onto the street.