As everyone else, getting to this place is a nightmare. The flat doesn’t even have a street number outside, and the location of the key is not at this address but some other mysterious location that you are not told about! Having seen this issue in previous reviews all four of our attempts to contact the place before arriving were ignored! That said, they did arrange a taxi but the driver didn’t know where to drop us off and just dumped us near another address which is the same as that of the address of this apartment!
We did finally get in - thanks to the wonderful help of an employee called Rena. She gave us the number of the owner in case we had problems, which it transpired we did! The internet service did not work, we were promised it would be fixed but then got fobbed off with excuses. So we had no internet throughout our stay.
Apart from these issues, and owners who seem unwilling or unable to adapt to customer reviews, the apartment is rather nice, the bed comfortable, excellent location and fab views from a useful terrace. And Ragusa is so brilliant!