Hi!
First of all, the apartment was not according to pictures. When we check in, we noticed that the toilet smelled bad, but that’s just how it is sometimes.
When my girlfriend took a shower I suddenly noticed that the entire floor (tiles) was filled with water. We immediately stopped and had to use the towels to clean up. After 45 min - 1 hour of cleaning up I check the shower and it appeared that the leakage was in some pipes in the floor / wall, since the water was coming out of the wall.
I called the reception without any response, then I texted on What’s App. I saw that they had read my text and I called again, but they didn’t answer. Then they turn off the phone and it wasn’t possible to call them - AMAZING!!
After approx 1 hour they called back and we ended up with moving to another apartment. It looked like they maybe was aware of this problem in the apartment and 2 hours later we had a new apartment.
I really don’t recommend this company or apartment to anyone. The fact that they turned off the phone, so we had to deal with the water leakage ourselves and the fact that they didn’t apologize at all. We had to fight with them to get another solution. Do NOT use this company - they shouldn’t be on Airbnb at all. I have notified Airbnb so they can take action.
I have used Airbnb since 2014 and is also renting out and never experienced this before.
Kind Regards Aasmund Solberg