Lorena and her husband met us upon our arrival and made every effort to provide us with information that would be helpful during our stay. When there were questions or issues, she or members of her family responded right away. We appreciated that, as well as the spaciousness of the apartment and especially the location -- a quiet street in the center of Ortigia, an easy walk to everything on the island. Our only problem was with the Internet, which didn't function for much of the 12 days we were there. Although Lorena worked with the service provider to fix it, her efforts were unsuccessful -- access continued to be erratic -- and it made for a frustrating situation.