Since this was our first airbnb abroad and we do not speak Italian, we were a little anxious, but that being said, we couldn’t have asked for a better experience with Michi! Instructions and check in process was clear and easy. Clear communication regarding checking in and checking out was appreciated. Space was clean and cozy. Tons and tons of things to see and do right by our airbnb, extremely walkable neighborhood - you are essentially in the heart of Palermo. Overall very satisfied and highly recommend!