The apartment is new and just like in the pictures. It’s close to the opera but the area is still a bit dodgy. It’s clean and there are some extras like coffee machine, drinks, snacks provided. Giovanna and her husband are indeed very friendly but they don’t speak any English and the check in took really long. They wanted to chat a lot and they let us sign an extra tenancy agreement and took photos of our passports which I found quite aggravating. When we left they wanted to do a proper check out, but since we needed to get to the airport we didn’t have the time and the nerves. So although the Apartment was nice, we wouldn’t stay there again.