The apartment is newly renovated and has some nice touches to it. But there were some issues that made our stay less-than-satisfactory:
1. The listing did NOT have an oven. Its description was downright inaccurate. I booked this apartment specially because I wanted to have an oven, but it only has a microwave. When I raised this with Wonderful Italy, they kept on insisting that the microwave was an oven even though I sent them pictures of the model number.
2. Communication is terrible, not what one would expect of an Airbnb experience. Wonderful Italy are the middlemen between guests and the actual owner of the apartment. The team responding to the messages in the app is different from the local team that we liaise with as guests. They insist on communicating on a separate messaging platform, which makes it pointless to book on Airbnb. No accountability.
3. Heating is completely controlled by the actual owner of the apartment. If you’re too cold or too hot, you need to contact Wonderful Italy who will then contact the owner.
4. The staff member who did our check-in was clueless and failed to take initiative. He did not know the answers to virtually all of our questions. It was difficult to feel welcome.
5. Last but not least, there was actual mould growing on the walls of the smaller bedroom right by the bed. We have pictures of this as proof. This is probably due to poor build quality/insulation/ventilation.
Hopefully these issues are fixed before other tenants arrive.