The pre information was excellent and Chiara made sure we didn't fall foul of the Ortigia traffic control system.
She met us at the appartment and gave us a very thorough induction to all aspects of the apartment as well as some useful recommendations for eating and activities.
The appartment was delightful, comfortable, everything provided (even a nutcracker!) and all in excellent condition. We felt perfectly at home and enjoyed spending time just lounging around in the pretty sitting room. The wifi was very good. The terrace was a joy! (Though a steep but short climb to get there.) An very good location from which to explore this exceptionally lovely little island.