Pros
Location
Maria was a friendly host
Big bottle of water in the fridge
Cons
We were asked to send an email or call before arrival to arrange a meet-up at the property, which is a bit unusual. Why can’t AirBnb chat be used for this?
Charge for late arrival is also unusual thing. If you can’t meet people in the evening or at night, I think it is your problem, and you should have a key safe somewhere for people to be able to self check-in instead of charging people extra.
Had to empty air conditioner containers (3 of them) almost daily, one was cracked and we had an angry neighbour knocking on our door saying (in Italian) that we flooded his flat (water was dripping onto his balcony). We were told to replace the cracked container with a bucket, which was even smaller and we had to empty it even more often.
Hosts had no idea about water heater switch location. When we arrived, there was no hot water, and for couple of days we had to take a cold shower. Eventually we complained, and were told to run water for 20-30 min, when it didn’t help, we were told to play with switches in the bathroom, which we did, but it didn’t help. Eventually we found a switch in the kitchen with faded writing in Italian “scaldabagno” (water heater), when we turned that on, we finally had a hot water.
Also, every day, especially when taking a shower or using a hairdryer, main electrical fuse was tripping, and we had to turn it on 1-3 times per each shower use.
According to description there should be an iron, but we didn’t find one. We didn’t need one, but others might need it.
Big wooden tea box with lots of empty slots and lots of sugar, but with only 2 teabags of different tea (for 3 of us). I think hosts should either have a decent amount of teabags in that box, or remove the box.
Shower gel/shampoo bottles are tiny, not enough even for 1 use.
Missing half of ceiling in the kitchen, no lighting, exposed ac wiring.
According to description there should be a coffee maker, was expecting to see a proper electrical coffee maker, but there was a tiny one, gas hob coffee maker.
Had to take rubbish out ourselves, but no instructions were given how to do it, and where to take it.
Shower box is falling apart, has to be repaired or replaced long time ago.