It was fine that we could not book in an hour early but when we located the place another resident had to tell us which button to press and we did this twice standing in the heat and had to phone as no response although you knew we would not be late and I think your balcony overlooks the entrance.
There was no help with our luggage up the three flights of steps and the air con had not been put on. I had to wash my face straight away. The coffee machine did not work and leaked. I had to ask for ice trays.
What was of irritation was not being able to leave the air con on and a notice to say do not leave the key that operates the lights/air con in place. I understand this has been mentioned in a previous review and the response was it was for health and safety. I think it is a cost cutting exercise and the air con was not efficient at all.
There was no welcome drink as in our others places just an invite to visit your restaurant for a glass of prosecco/limoncello.
What was good was the cleanliness and comfort of the apartment and that the hostess came to show us where to park. This stay was our most expensive at £400 for two nights and I was disappointed with the responses of the hosts.The apartment has been beautifully renovated but the only place you can seat with a view is on the bed.Would not recommend.