This was the first I had visited Italy & I was bummed. They do not speak English & I don’t speak Italian, which made it challenging. I asked frequent questions & the laundry machine did not have instructions. I ended up using it incorrectly & I got yelled at (in Italian) when the repairman was called. When the repairman finished, I was yelled at (in Italian) to pay the man $50. When I asked for compassion & to consider splitting the costs, considering it was both of our fault, I was told they’re only about making money. For this reason, specifically, I would never stay again.