Andrea was able to accept our reservation in an hour's notice when our hotel reservation fell through! We didn't get to meet him in person, but the check in process was smooth, and he was always available via text. The room itself was clean and comfortable, and you can even see Etna from the balcony. Andrea was also a bit flexible with the check out time too. We were lucky to find such a great place to stay, especially at the last minute! Would definitely recommend!