sadly our stay at b&b was disappointing. actually we had a very nice time at b&b, we became friends with a girl from japan who lived next door, we shared food & felt like home for 7 days. melania and federica, our hosts were very nice, we met them every day when they came to prepare a room for new guests. 1 day before we left we got a message from our friend who left b&b 3 days before us, that she got a bad review from b&bruno, it said: "she is not clean." we were very surprised and shocked, because no one in b&b complained about anything, everyone was very friendly all the time! we wrote a message to the hosts, asked what the problem is, they replied that they think the same way about us. we had a weird mail conversation, because the hosts never said a word in the whole week what they didn`t like. now we know: "not clean" in their mind means leaving private items in the bathroom (shampoo), or using the coffe maker in the morning and don't clean it instandly after use. we told them via email that we always cleaned the coffemaker before leaving the house, and that we didnt know that it's not allowed to leave private items. they also complained about ONE plasticbag with stuff we bought and put in the fridge, because we wouldn't share space with the others... that`s not true, because we cooked and shared with other guests, and everyone was supernice! we told melania and federica these things because they don't live there and we thought it's a misunderstanding via email (they didn't say a word while we met every day! we also told them they should have said something! we would have removed our stuff from the bathroom), we also told them what we didn´t like and that we wouldn´t put it in a bad review because that sucks: smiling&chatting all week, while thinking while thinking something else.
they replied they like facts in the review, so here are our facts:
the rooms are clean&practical, in the bathroom are lots of half used shampoo bottles (i still don't know why i can`t leave my bottle),
the toilet was dirty as we arrived (i bought cleaning stuff, i hid it because it didn't want to offend them),
the terrace was wet because it was raining sometimes, so the pillows were very moldy underneath.
the first two nights we didn't have blankets, just sheets, we had to ask for them.
they threw away expensive pasta we had cooked for the evening (we left it in a pot, there are no containers),
they entered our room while we were out (we didn't know they had a 2nd key), etc.
but in our opinion those things are okay, our highest standart is to be honest and nice. communicate with each other and adress problems in person. We didn't pay 360 E in a hostel for a bad review.