Unfortunately I am very disappointed and also angry about the trip to the appartment.
To start with the beginning: I booked the appartment, because I really wanted a big terrace and it looked so nice on the pictures.
When we arrived I could immediately see that the floor was not cleaned well. There were several crumbs on the floor, on the sofa and also on the kitchen unit.
Then we went to the bathroom and the glass shower cabin looked just terrible. There were water stains everywhere. The same on the mirror over the sink.
Next we went up to the terrace: I was in shock. The sun umbrella was lying open on the floor (looked broken), there was a ladder just standing there in the middle for no reason, in the corner there was soil and a cigarette butt. It was explained to us, that the sun umbrella could not be used because its to windy. (Ok, but then you should close it and put it nicely inside or get some other umbrella because no one can sit there in the hot sun).
Because I was a bit shy and I didnt want to cause trouble, I first didnt say anything. But when the check-in woman left and I opened the toilet lid I was more than disgusted. The toilet was SUPER dirty with leftovers of sh*t.
Then I contacted the woman and told her everything and also sent her pictures. I kindly ask to let someone come and clean all this.
Unfortunately, the only thing that was cleaned the next day was the toilet. I told her, that we cannot use the terrace in the sun without an umbrella but nothing was fixed. So at the end we didnt even spend one minute on the terrace.
It was definitely a very bad experience and I hope you dont do this to other customers again. I was looking forward to stay at this appartment but at the end I really just wanted to leave asap.