Marilena communicated clearly and promptly., and was very friendly when we met her briefly. The apartment is in a terrific location, only steps to the water in Ortigia and the Piazza Duomo.
However, the apartment was not quite what we expected. There is one small common room, with a kitchen table and small couch covered with an old blanket (only fit for two to sit on...there were four of us). The kitchen was very poorly equipped for cooking and was NOT clean (frying pan caked with dried egg, dirty silverware, splattered cabinet fronts). There was no garbage can which was challenging, and few paper products. "Elegant" apartment is somwewhat misleading. Wouldn't stay here again.