The day before check out, the host texted our personal phone number in a panic and said that the cleaner was at the apartment and found our suitcases still present, and that we would need to be out within an hour for the next group. She rudely texted “I told you check out was at 10 am!” However, we had booked the apartment for an additional day. After proving to her with screenshots of our booking that our reservation did not end that day, she said fine, no problem, but did not apologize.
This was the second time during our stay that the cleaners came into the apartment and expected us to have already checked out. The first time they entered without knocking when we were home.
There were no trashcans or trash bags upstairs.
A few hours before our check in on the first day the host texted us saying that the apartment was not available because the previous guest caught Covid, and they offered us a second apartment with fewer rooms, dirty terrace, and no WiFi for the same price.