Vera was exceptional! She was always prompt to respond and when my husband discovered that he had left his phone in the apartment, she saved our vacation. It was too late to return to get it, but Vera arranged for it to be delivered to our next accommodation. She was so efficient and calm that it caused us very little stress. Not to mention the location was great for both the market and the train station, quiet neighbourhood and comfortable beds - could not ask for more :-).