The communication in the beginning before actually arriving was a little lacking & slow at replying. However the moment we arrived & Mauro greeted us at the bottom of the flat he was amazing! In fact he gave a lot of his time telling us about everything we need to see in Palermo, sharing his thoughts, he was a very fascinating man who loves the city (Palermo).
The flat was amazing, exactly like the pictures. Yes it was noisy at times but that's because you are so strategically placed.
I would highly recommend this place/Mauro.