We had high expectations when we booked Castello Mortellito mainly because it had a big and nice pool and that was one of the main reasons why we booked it. Unfortunately when we arrived we discovered that the pool was not open and it took the owner 6 days to open the pool so for half of the stay we were forced to look at the dirty cover of the pool and calm our children as we had promised them that they can enjoy the pool.
There were also some other rather unusual things in this property, for example they told us that toilet paper was not included in the rent even if we paid close to 4000 euros for our stay, they also told us that if we want to change the linen and towels during 12 days we should pay extra, which is highly unusual if you pay such a price. The things were even more complicated as the local care taker did not speak a word in English so it was not easy to sort things out. All in all I guess we had too high expectations and the reality didn't match them quite...