We stayed here 5 nights during our stay in Ortigia. The apartment is really perfect; the location is situated on a 5 min walk to everything u need, including the main area of the old city centre (Via Roma, Piazza Duomo, Piazza Minerva), supermarket, beach and busstop. The apartment is amazing, it has a nice kitchen, clean bathroom, washer, balcony, a couch to relax on, etc.
Fabio wasn't here because he was in a foreign country. He was replaced by Kuba who welcomed us very nicely. He gave us alot of information about Ortigia, restaurants, public transit and advice about daytrips. His English is pretty decent and he is very contactable.

On our last day we had to travel from Siracusa to Comiso airport, which was very badly reachable by public transit (took us 5-6 hours), and the taxi wanted 130 euro for the ride. I asked Kuba if he knew someone who could bring us for a good price, 10 minutes later he sent me a number of a friend who could bring us to Comiso airport @ 6 AM for only 65 euro. This was extraordinary kind and helpful from both guys.