Emanuele & Gillian's customer service was immaculate. The operation that they run is so smooth and anything you could ever need, you just need to ask them. They let us drop our bags off before check in so we could walk around and they also let us keep our bags at the AirBnB after check in so we could walk around. The room was perfectly clean and the kitchen was fully stocked for us to use. I 100% recommend using Emanuele & Gillian's AirBnB.
Some things to improve on are the fact that their Wi-Fi situation was not good. We asked them to take a look at it and they did, and it improved, but still wasn't working very well.
Additionally, the beds were not the most comfortable, but they were absolutely doable. We got good sleep and they weren't hard as a rock. 2 more pillows per bed would be great.
Emanuele & Gillian are one of the main reasons that we were able to enjoy Palermo as much as we did. We had a blast!