Our experience was not great. As soon as we arrived, we noticed that only 1 of the 3 air conditioning units was working. We immediately brought this to the attention of the owner's representative Valentina. She told us it would take 2-3 days to get a "technician" in to repair it. We were there 6 nights and never heard from her again. The heat in July is intense and with only 1 unit working (in the dining room, both the bedroom and kitchen units were not working), sleeping wasn't easy. The bathroom is also tiny, with a tiny shower full of mold and a stained sink. Very unpleasent. On the plus side, the terrace was lovely, not much of a view but you can see a slice of the sea. The bedroom was comfortable (except for no AC). We never used the living room as it has no AC unit and it was like an oven. The unit has a small washing machine which was great to have. No dishwasher, but we expected that. The location is great, right in the middle of everything to see and do in Ortigia. As we expected, the kitchen was small, but it was well equipped.