We had a good stay in this apartment. Check-in went very smooth, communication on minimum but Flrorinda was always reponsive. We came with a car which, in lack of any tips about parking, we left outside the ZTL zone, in a paid parking next to the train station and walked to the apartments, which turned out to be a good decision.
The apartment is well equipped general cleanliness is good, maybe the bathroom requires a bit of renovation soon, but otherwise all good.
Location is in a very narrow street in the city center. So downside is that there is not much natural light coming in and the neighborhood can be noisy sometimes. However the big advantage is that you are minutes away from most of the tourist destinations on foot, and there are also all kinds of shops, supermarket, pharmacy, etc, nearby.