Mauro processed our request to book extremely quickly and when we discussed our arrival plans his responses were very prompt, helpful and clear. He met us at the bus stop and gave us a friendly introduction to the local area, in excellent English, including the best places to eat (all turned out to be great) and how to get to the beach: he's a lovely man and it was a fun and interesting chat! The flat itself was in a convenient central location and clean and beautifully decorated with everything we needed, including a stovetop coffee maker and espresso cups. The windows have adjustable shutters so it's possible to make the bedroom completely dark and we slept very well. The air conditioning was straightforward and improved our summertime stay! We had an excellent experience and would absolutely recommend Mauro's place to visitors to Palermo.