This was the worst Airbnb experience.
We had no hot water until the end of our second day at around 5pm. When I contacted Miriam, she acknowledged that she was aware of the problem and that they had someone in to work on the water heater prior to our arrival. She came and tinkered and declared the problem fixed but offered no apology. I'm sorry never crossed her lips or keyboard. The next day, I messaged her that there still was no hot water and she arranged for a plumber to come. "The plumber will be there at 2:30 and they don't speak English". Did she really expect me to return to the apartment to handle the plumbing issue with the plumbers? I told her we were out and that she had to go and stay with the plumbers while they were in the apartment. I was slightly stunned by her disconnect of her wanting me to handle this problem.
We retuned to the apartment around 4:30 to find the Miri and the plumbers there. One plumber was on the balcony, widows wide-open smoking a cigarette as he worked and the apartment STUNK. Him that we did not want him to smoke and he was not happy. By around 5pm they fixed the problem and we were able to have our first shower.
Also, there was no toilet seat in the main en-suite bathroom making the toilet into a male only urinal. I mentioned this to Miri and again she acknowledged the problem. A previous renter had broken the seat and the supplier didn't have a replacement in stock. I might add that I only booked the apartment at the last minute.
I told Miri that these were not my problems and that if the apartment was in disrepair, that she should not have listed it as available. She shrugged and again offered no apology.
Now let me address some problems that I did not raise at the moment.
The bed was horribly uncomfortable. The sheets were brown plaid and synthetic. They felt like heavy duty paper napkins. the mattress was thin and hard and the pillows were filled with shredded foam bits. It was the cheapest of the cheap and uncomfortable. A lot can be forgiven in a rental unit at the end of the day if the bed has decent linens, pillows and a passable mattress.
Lastly, there was an ant infestation in the apartment. Considering the apartment was an attic space on the top floor this was pretty bad. I travel with a small medical alert dog. We could not leave her food down for more than a minute before swarms of ants came for her bowl. Also, we found a dead spider on the bedroom floor and it was being consumed by swarms of ants. The place is an anthill.
Only after we left did I suggest to Miri that she offer some sort of refund. I FINALLY got an "I'm sorry for your incovenience" and we will look into a refund. It is now three days later and still no word.
Avoid this place.