The flat is spacious and attractive. It's not swish or swanky but airy and clean, with high ceilings. We were extremely comfortable. The location is wonderful, an attractive street, close to lots of central places but very quiet. Ortigia itself is magical, and we had several amazing day-trips including to Etna.
There is no information in the flat about local restaurants, shops etc which might be helpful - but we used Google maps perfectly successfully and Emanuela answered all our queries immediately. Highly recommended.