Chiara met us near the apartment and we walked together to the location. She was charming and extremely helpful explaining the details of the apartment and giving us recommendations for things to do and see in Ortigya. The apartment was large, airy, light, spacious and very clean. The location was central to everything, but then the island isn't very big and everything is within an easy walk. We would highly recommend this apartment.
In the spirit of full disclosure I must share that we did not have wireless access while there. The modem had just died. Gabriele and Chiara bought a new one and tried everything to get it to work. They were on the phone for hours at their apartment with internet tech support to no avail. I think we've all been there, no matter what country we're from. They were told to order a modem from their internet provider but it was not going to arrive until after we were gone. I'm sure it's working now, so not to worry. Gabriele and Chiara were extremely apologetic and really tried everything to get something to work for us. We ended up using WiFi at one of the cafes near the apartment that Chiara recommended. They really were wonderful hosts.