Federica was very flexible with the check in hours as we arrived late because of our time flight. She was always available to help us with some doubts. the apartment is comfortable and well equipped, with enough conditions to enjoy the city. The location of the apartment is good because is near the shuttle bus that comes from the airport as well as the city center, so we didn't need to use any kind of transportation. I would say that the only disadvantage is the noise during night, windows are enough to low the sound coming from the bars, but there are frequent cars passing by with music out loud. Palermo is a huge city with a lot of people living there so I would say that is something common to different zones of the city!