We booked CASA JULIETTE based on good reviews and the superhosts, but sadly we were much disappointed with the state of the accommodation on arrival. The seaview is pleasing but there were a few SAFETY concerns which the hosts failed to address during our stay.
The issues included a leaking gas bottle in the kitchen. We were shocked that the hosts did not rectify this issue immediately when we reported it.
We also found a broken glass in the main bedroom and sharp, rusty nails sticking out of the bathroom wall at a child's height. We think these are hazards as we were travelling with a child.
The hosts charged their guests a cleaning fee of $50. But there was accumulated mould and grime all around the bath as shown in the pictures. This indicated the bathroom had not been properly cleaned for some time and failed to meet AIRBNBs mandatory COVID SAFE enhanced clean requirements.
I have raised these issues with the hosts during our stay but they either ignored our requests or told us they would address the problems after we leave, which we consider to be an unsatisfactory response.
We reported these issues to AIRBNB, their Safety team agreed with us and issued us a partial refund. Because the listing did not meet AIRBNB mandatory requirements on safety and cleanliness. I hope after this incident the hygiene standards will improve for the benefit of future guests.
Also, WIFI connection and electricity supply were not stable during our stay. Internet connection was not available for half the time.
Location is more residential about 20mins walk to Aci Castello. I don't recommend walking uphill unless you really want a work out. You will need a car to get around.