Grazia was quick to respond to questions and to get us checked in (even though we were later than anticipated). Her colleague, Gregario, checked us into the house. Since neither my friend or I know much Italian, we had a little trouble understanding some instructions about the house, but Gregario was patient, and we figured it out.
The WiFi did not work the first night, but was fixed the next day. The location is secluded, but near the highway so there is a little road noise at times. It did not trouble us. We followed Gregario to the house the first time, as it would be tricky to locate on your own. Once you are there, save the location in your phone map system so that you can navigate back. The house was chilly when we were there in April, but there were plenty of blankets to stay cozy. We did have some trouble getting the laundry room door open, but Gregario did not. Have him show you whatever magic trick he used!
Balestrate is a lovely little town with many kind people. It was quite laid-back when we were there, which we appreciated after Naples and Catania. The gelato at the cafe/bar near the spa downtown was yummy!