Giancarlo was communicative and responsive, and he let us drop our bags in the flat before check-in time, which was really appreciated and a lovely thing to do! All in all, the house looked ok, but unfortunately appliances and furniture were a bit worn off, we found (which is also understandable in an old flat, in a historic part of town!); there was a bit of a smell of smoke (possibly smoking is allowed inside?) all around, and a strong smell in the bedroom; and while the place was mostly clean, some areas were a bit dusty - including in the kitchen, where most dishware was a bit dirty/greasy. Also, we really loved the fact that there was a washing machine in the flat, but no laundry liquid was provided. Unfortunately, we were working from home but there was an issue with the wi-fi that didn't get resolved until +24h later, which made our stay a bit inconvenient as we had to scramble around to look for a co-working, etc. Still, the stay was mostly ok, plus we love Ballaro! :)