Precy, Gwendalina's assistant was very responsive and helpful and so very nice. We checked in around dusk and it felt like walking into the apt building of JF Sebastian. Half of the lights were out and with the dark antique floor with quite a few tiles that got loose, the apt was more gloomy than luxurious. The bathroom was also small. I was not able to sit on the toilet facing forward... There was only one bottle of almost finished soap to share for hands/shower/shampoo. But everything got much better when the sun came out. We could see Mount Etna smoking from the living room, which was amazing! The location of the apt couldn't be better. The market and the fish market are just right downstairs. and the Duomo and tourist office etc are just steps away.