Francesco is the best host! He responds very quickly and it very eager to help with what ever you need. I put in laundry but wasn't able to get the machine to work. (italian instructions). He not only stated the machine he actually hung my things out to dry so they would be dry for my departure date. So very thoughtful. he also recommend a wonderful restaurant. I also wanted to get my hair done and his friends own a hairsalon just down the street. He walked me there and they we ABSOLUTELY WONDERFUL!!! His kindness reallly made my time perfect! Will stay with him again in the future. Thanks so much Francesco!