Lovely apartment... in a building site!!!!
This is the first negative review I have ever written. If I have a problem, I like to deal with people directly rather than write about it online, giving them no chance to redeem themselves. I generally don’t think that’s fair. However, I was so disappointed by the way in which Roberta and her father dealt with our complaints that I feel it is necessary to warn potential future customers of theirs.
Firstly, let’s be fair - it’s a lovely, modern apartment and the location is excellent. In several months time, when all the works are completed, it will be a nice apartment to stay in.
However, the issues I had were largely to do with the honesty of the owners:
- Roberta wrote in her advert that there had been works taking place and there may be some disruption to guests. I felt my wife and I should therefore stay somewhere else. My wife contacted Roberta about this but Roberta reassured her that the works were very likely to be finished by the time of our proposed visit, which was three weeks later. We were satisfied by this assurance and booked it.
- We arrived to find a lovely apartment…in a building site! Dust everywhere and the noise of banging, hammering and drills. We went up to see where the workers were working and found that they were nowhere near finished!!! There are several months of work left in this project and it was completely dishonest of Roberta to indicate to us that they would probably be finished by the time of our arrival. Remember we had inquired just three weeks earlier.
- Roberta later tried to excuse this ‘miscalculation’ by saying that there had been bureaucratic issues which slowed the work down. This was highly disingenuous and in fact dishonest. Firstly, we had made our initial inquiries three weeks before, not three months before. It was clear that there were several months of work left to do when we arrived. This would have been very clear to Roberta three weeks beforehand.
- We were awoken by the workers on our first morning, who began their work at 7:30am!!!! I went up to complain and ask them to stop.
They said they would stop. They didn’t. More dishonesty.
- My wife sent a text to Roberta’s dad, whom we had met the day before, informing him of what happened. No reply and no action taken.
- We were awoken by the workers the following morning at 7:15!!!! Was this a joke???
- We communicated our disappointment with Roberta but the dishonesty continued with claims about bureaucratic delays and irrelevant questions about whether the workers were talking or not? I was very disappointed not to receive an apology and that Roberta at no stage took responsibility for the situation but kept jumping from one misleading excuse to another.
Overall, a very disappointing experience.