The incoming process was very annoying as we had a huge argument with the owner at arrival in house , because :
Too many actors in the process : the owner who rent through an agency who rents through AIRBNB who rent to us
Different clauses in the contract which were not properly passed to us :
- guarantee deposit of 300 € to be paid in cash at arrival ( this information has never been passed to us by airbnb and we were therefore , both , not informed and not legally bound to pay as our contract was with Airbnb) this has lead to a severe oral fight with the owner at arrival who said to us that we cannot take the house despite it was fully paid for months ) , finally we had to promise to pay next day what we did to get the house ( at 9Pm this is not really enjoyable …)
- electricity consumption to be paid ( we paid 45 € ) in august not having used almost a light in 2 weeks being out every night , probably we paid for pool functioning , this was not mentioned to us either in Airbnb contract ( gas was mentioned for winter months but not electricity)
I have to precise that the owner was from the next day really helpful and nice to us , we both understood that the situation came from miscommunication between both agencies
I had to precise that am a heavy traveler and that it’s the first time in my life that we suffered from such a very bad situation