Checked in 20/7 2022. Two adults, two young children (5 months and 2,5 yo). Was suppose to stay 7 nights, left after 1.
When we arrived, we were disappointed that the outdoor and pool of the house do not look like the pictures. In addition, the listing was dirty with spiderweb, broken glass on the porch, dirty dishes for the bbq, garbage on the property and dirty bathrooms. We contacted the owner and told him we were disappointed, as the selling points for us were the outdoor area and the pool for us to book a full week stay. It is not illegal nor rude to tell your host that you’re not pleased with a listing. The owner got offended and became hostile and defensive, among other things calling me personal names. In addition the the above, the following was our concerns:
Issues in general:
1. Not what we expected from the pictures. The place may have looked like it does on pictures, but it seems it has not been managed nicely, leaving the reality a worse version of the pictures.
2. Had to clean the place when we got here
3. Dirty dishes (for bbq) laying around including sharp objects which is not ideal while traveling with children
4. Garbage lying on the property
5. No working Wi-Fi which is necessary since you basically have no mobile coverage. The listing stated Wi-Fi.
6. When telling this to the owner he got rude
7. The owner promised to come around at 19.30-20 to fix things. Never showed up nor texted.
8. We were traveling with a 2,5 year old and a 5 month baby. There were shattered glass on the terrace.
9.Broken front door which cannot be closed from the outside. This leads directly to the bedroom so you cannot try to have a mosquito free sleeping environment which were troublesome for our kids.
10.Never received check in nor check out guidelines
Instead of coming over and help as promised earlier in the day, the owner sent a very unpleasant and hostile text message at 02.30 in the morning again calling me names etc, telling us to leave the property the next day and still pay for full stay. We felt unsafe, being in a rural location without neighbors, by the behavior of the owner.
All communication and photos this review is based on has been submitted to Airbnb and actual host (bookipy - which are reasonable) and the owner’s behavior were indeed deemed inappropriate. We got a lot of help from Airbnb which enabled us to leave after one night and receive our money back, which we are grateful for.
After we left, the owner again )at 23.06) sent a hostile and unpleasant text message because we did not make the beds we slept in before leaving. Again, calling me names.
Rented a lot with Airbnb and always before been pleasantly surprised and greeted by understanding and pleasant hosts, but the behavior of the owner of this listing was below everything I ever expected.
Please note that this review do not reflect the host of the property (bookipy) but the owner itself which was our main point of contact.