I didn't get the chance to meet Flavia in person - but her mother instead, who was very lovely and welcoming. We had some trouble speaking to each other in English but we were using a translator on our phones which was fine. The place itself is quite grand, 3 separate bedrooms and 3 separate washrooms, along with a spacious living room, kitchen and rooftop terrace. Centrally located in the heart of Palermo, it's in an excellent location though it could be loud if you have the windows open.
We had a bit of an issue regarding one of the spare keys' inability to unlock the apartment door which I addressed to Adriana, but I'm pretty sure it will be fixed. Also, I' m not sure if we misheard her mom during check-in, but I would clarify if it's a requirement to throw away all the garbage from the apartment before checking out considering there is a cleaning fee added in. We brought glass bottles, plastics, paper and bio waste all separated to the area she told us to go only to find a line of dumpsters just for general garbage which was slightly disappointing (obviously out of control of Flavia).
That being said, communication with Adriana was excellent and she was very responsive and helpful whenever I had questions/issues (especially with parking and ztl). I would definitely recommend this place to any larger groups looking for a spacious home in the centre of the city.