The host's representative, Emilia, met us and helped us with our luggage and to find the apartment and parking (which she had reserved for us in advance). She was very kind and welcoming (and great with communication) and also offered wonderful restaurant recommendations!
The apartment is very spacious, with exceptional decor. It's truly in the heart of the main pedestrian street in Ortigia for dining and shopping, so extremely convenient, and a fun location to stay. The downside is the street-side bedroom is only quiet between about midnight and 5 am. The other bedroom was much quieter for lighter sleepers, though.