Giovanni was a great help from the start - he told me which bus to get from the airport and how far the stop is from the apartment, and in case of wanting to take a taxi he offered to send me phone numbers so that someone doesnt rip me off. I came quite late in the evening yet he was very responsive - gave me instructions on how to get to the apartment and waited for me there. Regarding the place, it has three floors and the room is on the highest one - it now has a lockable door - the lack of which was criticized in earlier reviews. Two terraces are available while one of them is private, i also had the bathroom for myself, as he has his own downstairs. There was usually a smoke smell downstairs in his area, but this doesn’t influence the stay, as the kitchen, bathroom and room are all on the upper floors, which are stink-free. Everything was clean, except for a bit of a mess in the kitchen. And its 10min walk from the Piazza del Duomo (the very center). Would recommend!:)