NOT TRUSTWORTHY.
We stayed in Nat's apartment and apart from not having a single bin in the house nor extra toilet paper, the AC was broken. When we told Nat this and asked her to fix it, she tried to make us wait till the next day. Everyone who has been to Sicily before knows having an apartment without AC is not an option. SO we asked her kindly to please put us up in one of her other apartments. As a result, we were first ignored and then passed along from person to person among the team who apparently manages her AirBnBs. Only after a threat to leave a bad review did we get a cooperative answer at all, from a person called Marianna. She tried to make us pay an additional 170 EUR for a functioning apartment (!) and told us to get the money for the old apartment back from the guy who had done the check-in - who we had never seen before, because he just texted us the instructions via Whatsapp (I still don't know his name till this day). Of course we said no to this, and afterwards she failed to organize an apartment with an AC for us, because she had "other priorities". Our host Nat ignores my messages about all this. Guys, this is a scam and none of the team care about your AirBnB experience.