The location, style, decor and accommodations were as expected, however, there were quite a few unacceptable issues. First, the hosts were out of town and the person they asked to meet us to show us the apartment was not thoroughly understanding of how many things functioned there. This was a minor issue. The major issues were: The light and ventilation for the cook top were broken and we were told that's the way it is, too bad, we didn't have time to fix it before your arrival. The main reason we booked an Airbnb was to cook and this was incredibly difficult without light - there was no natural light in the apartment at all. Secondly, It was extremely cold when we were in Sicily, the low 40s and there was no heat in the kitchen and bathroom - a wall mounted heat pump installed mostly for A/C was the only heat source and was in the living area and bedroom. There were radiators and heat in all the rooms, however, they were not turned on or available for us to use. Again, when I questioned the host his reply was too bad "sorry". At this point we were stuck and just endured these massive issues. The substitute host also asked us for $150 Euro cash deposit when we arrived, something we have never been asked for at an Airbnb and is outside of the governing body of Airbnb. If we had given it, I'm sure we never would have received a cent back. We left the place better than when we arrived anyway. We were also asked for a picture of our passports which we had never been asked before and we complied. All in all, it was the worst Airbnb experience we have ever had.