Francesco and his sister Giusi replied promptly to all my messages and gave me great tipps. The flat has been recently refurbished and everything is still new. we also had some basic ingredients. we really enjoyed our staying at this spacious flat. the only flaws is that there was a lot of noise coming from the building across because of the construction works and that the floor was a little dirty. but we cleaned it by ourselves and then realised we had to do it constantly so it might be because of the Etna, no idea. All together we were very happy with the place and would recommend it for sure!