The condition of the apartment is not inline with the description and pictures as the furniture was soiled and wall paper damaged. Also, the apartment has one set of keys that controls the electricity so if somebody leaves with the key the rest of the guest will be out of electricity or otherwise you need to call back so somebody can go down to open the door, which is quite annoying. On the first day we asked for an extra set of keys which Wonderful Italy refused to provide.
On the last day, the water pump stopped working. Our friends had to leave to the airport without being able to shower or even brush their teeth which is unacceptable for any good quality accommodation. When I checked the pump that was in short-circuit, I found out that it was installed in a place that was exposed to water which is another sign of the poor renovation work that went into this apartment. Also, the same electricity circuit controlled the alarm which went off several times during that morning. After four hours without water, somebody from Wonderful Italy arrived but they couldn’t solve anything and we had to ask for another bathroom where we could take a shower because it was not automatically offered by them.
After leaving the accommodation we asked for some sort of compensation refund for all the annoyances that our friends and us had to endure but Wonderful Italy refused to pay anything. Italy is wonderful and is a shame that this company is using that name offering such a lame service.