Our hosts were very helpful! My boyfriend and I booked our stay at this property hours before on a last minute trip to Mt. Etna from Tropea, and Melissa responded immediately. The place is very clean and modern, and the view of Mt. Etna is beautiful. It is a great place to start from early in the morning to drive up the mountain to the chair lift or to start your hike. As other reviews have mentioned - the parking is tricky, you have to back down a narrow street - but the host helped us with this as well. Highly recommend!