We had a bad experience but maybe it was circumstantial.
We rented a house through the app and drove to the location for check-in. We have been communicating via WhatsApp with the contact person displayed on the app.
Some time upon our arrival, we were met with a man that could only speak Italian, who told us to get in the car again and drive with him to another house, 1km away, with little to no explanation about the reasoning.
We were then lodged at a 4-unit compound for mass tourism. This was not what we expected and booked. The place was fine, showing some signs of wear, one of the beds was not ready and had no bed linen, there was no wifi in the whole period and the light switch went off the moment we turned on a hairdryer.
The location was basically the same as the house we were expecting to stay in, and this "new" house had a little rooftop pool/jacuzzi that saved the days for the kids, but overall a disappointing experience.
Both the person on the WhatsApp chat and the man that made the check-in were friendly and helpful, but with severely challenged communication skills.
If we would have booked the house, I would have given them 4* but considering the whole experience, I can only rate a maximum of 3*.