Communication was very good and they were very helpful upon arrival. The place is very nice and clean, also located closed to everything. We were nicely surprise when arrived. Unfortunately, that changed when we were invaded by mosquitos, the bar / music stores downstairs opened and we ran out of water. The mosquitos are not a new problem, as you can see the spots on the walls where other people mus have killed them. It would have been good to have mosquito nets or something to repelled them. The water issue was not under their control but it would have been nice to know in advance that this was another recurrent problem: we arrived late from a long flight to no shower neither working toilets. And the bar downstairs makes a lot of noise even passed 12pm, luckily we had earplugs with us which helped a little.
For the rest, the place is ok and people were friendly and helpful.