Alberto was friendly and hospitable, and seems he made an effort to be accommodating. However we encountered many problems throughout our stay, none of which were truly fixed until we had to move to a different, very loud apartment at the last night, which took time out of our day and was inconvenient. The wifi did not work, the electricity was down for the first five hours, and the toilet flooded twice even after it was “fixed”; apparently we weren’t supposed to flush toilet paper but were not informed until after the fact. It seems that everyone else before us was lucky enough to not encounter these problems, but unfortunately our stay here really put a damper on our entire vacation in Palermo.