We arrived late in the evening, and let them know beforehand - unfortunately we never heard back. So when we got there, we had to wake some people up in order to get in. Finding the location is really tricky so make sure you have GPS/navigation :)
The room looked a little different from the pics - arriving at night made it hard to imagine it full of light and breezy. Also there was almost no room for luggage.
So we asked if we could change rooms. It sounds like we were beingdifficult but it was the first day of vacation in over 1 year so we wanted to be happy - and the staff made us happy :) We got another room within minutes that was spacious and with a view. We were to keep it during our whole stay. Thank you for this! Breakfast was very good, and the views and the place itself are beautiful. The pool area is breathtaking and the garden is amazhing. The location is great if you want to get down to the beach quickly. Unfortunately, the Gondola connecting the beach with Taormina was not working, but there are busses running. We were very happy with the staff, and how they gave us a good feeling about changing rooms.
Can recommend!