Location is great, really convenient with everything around us. The market offers many tasty dishes and amazing stuff. There's a super nice restaurant downstairs with very friendly staff (they spoke the best english compared to everyone else we met in Sicily for a week). Apartment has a huge terrace and its a pleasure to spend time there (more stuff can be provided there but maybe its a work in progress).
Apartment itself is nice, as a negative side of it i can say it had too little glasses for accommodating 9 people.
Another thing is that we had just 1 key for so many people and never got a reply when we asked for more keys.
Communication was a disaster, never had such annoying check in process, it was like if all of us are going to a job interview. Apartment is managed by an agency with a lot of apartments which promises smooth process but it was totally the opposite. They asked so many questions and bothered me every single day before check in, we were really annoyed by that. Also they insist on communication outside of Airbnb (which is against the rules). Several people wrote me in Whatsapp. Funny thing is that when we needed sth they were not replying :D
They wanted absolutely specific time of arrival even though i explained several times that we're travelling between cities and cant be so exact as there were a lot of road maintenances and the traffic is crazy (something that they should be aware of). And if they manage so many apartments and are big agency, why we can checkin only between 15h and 20h....
Overall apartment is great but the agency which manages it really has to improve the communication. I didnt felt like a customer but like some kind of intruder which was not nice.