Cristina was our point of contact initially. She met us when we arrived and gave us a thorough review of the apartment and the town of Ortigia. She showed us on the map where things were and how to get there. She also recommended great restaurants and parking areas without charge. We loved the restaurant and were happy to find free parking. She and Antonio were very responsive. When the faucet needed adjustment she communicated with Antonio. In a day a plumber was there to fix it.
When a pub re-opened its doors next door, unbeknownst to Antonio, he was quick to respond to my text at 1 a.m. because of the noise problem that was occurring. He made every effort to correct this problem including offering an alternative place to stay and working with the police chief.
We very much enjoyed our stay in this modern apartment overlooking a small piazza. It's very centrally located and easy walking distance to the town and across the bridge. It was a pleasure to stay here.