Firstly it was difficult to find the flat. I had messaged the day before to confirm my arrival time but was not given directions where to find the flat (wrong location marked on the map and so it was difficult to find)and I wasn't given the name on the buzzer. I had to stand on the street trying to make contact and sent a message and had to call a few times before they answered the phone.
The entire flat was dirty and I wasn't given a towel. There wasn't even a towel to dry my hands on I the bathroom.