Tiziana met us at the apartment and showed us everything we needed to know. We did have an issue with hot water (apparently caused by a prior tenant) and Ernesto was there within an hour to resolve it. The kitchen is amazing, with everything you need for your breakfast, including excellent coffee. Plus oil, vinegar, spices, and other basics should you want to cook your own dinner. All in all a very pleasant experience and we highly recommend this location.