I am immensely disappointed with the lack of hygiene of the apartment and the state in which it was delivered to me. Everything we found in the apartment waa really disgusting and a lack of respect. I have been traveling with Airbnb for more than 6 years and I have never found an apartment so dirty and deplorable state.
It is impossible to stay in such a place, I demand a 100% refund of the reservation and my reasons are the following reasons.
1. Upon entering the apartment you can feel the dust on the floor. I am a patient with rhinitis and it can be felt in the air and on the floor just by walking on the surface.
2. Towels in a deplorable state! All the towels had stains of different colors evidently signs of uncleanness. Even with blood stains!
3. The bathroom was not cleaned for our stay. Upon entering the apartment we found the garbage bin full of toilet paper and razor blades with foreign hair. really gross!! The bathroom shelves also had toothpaste marks on them.
4. The water in the shower does not go down properly and accumulates, returning water from the siphon to the surface covering your feet with dirty water.
5. The kitchen was dirty. The oven had pieces of burned food and grease stains on different kitchen elements. Also there is no soap or clean sponge to wash the utensils. Another clear evidence that they do not have cleaning utensils.
6. The apartment was INFESTED with cockroaches. In every corner of the house we found various cockroaches of different sizes. In the bathrooms, in the living room, the kitchen, the kitchen utensils, and even in the cutlery. We have counted more than 20 cockroaches in different areas of the apartment. This a matter that surpases the basic standards of sanitation and basic health conditions for any hospitable place. Incredible that with such a colony of cockroaches they have still not fumigated, making sure that there are no parasites or insect pests that can affect the well-being and health of the people who stay.
For these reasons, I demand that a full refund be made to me. I must say that it is my first bad experience in Airbnb and I hope it will be the last because in the past it has gone quite well for me. I remain attentive to your response to see how we proceeded with the request.