Giuseppe was amazing and respectful, he offered help with bags and waited longer for us to check in because of our delayed flight, the only issue was with the person who we were communicating with which was Eleonora, she had a really bad attitude for some reason and wasn’t professional at all, she actually told me not to complain in one of her messages to me just because I was wondering why is she charging us an extra 20 euros for late check in which I never seen before in my long time of traveling other than the fact that she had an attitude with her messages, as for the accommodation was really good value for price, location wise and easy access to everything was amazing, toilet wasn’t so clean but we did it ourselves and it wasn’t a problem, the room isn’t so spacious but was ok for two people, balcony and shower were too small but manageable,
Thanks again to Giuseppe who was amazing and really nice and my suggestion is it would be better if he’d take care of communication with customers instead of the lady who needs training on how to deal with customers