Matteo is a very welcoming and helpful host. He was very responsive to all questions we had and showed us everything we needed including which bus to take and where from. He also sent us a list of recommended places to eat and visit, which was really helpful. He even took us in his car to the bus station and made sure we had an up to date airport bus timetable and tickets purchased up front - for peace of mind. Our plane was late in the evening so he allowed us to leave the bags and keep using the apartment until we needed as opposed to the check out rule by 10:30am, which was much appreciated