We had no problem communicating from the start of the rental process. Transfers were booked through Jenny and were seamless. Lucia met us on time and showed us the apartment, it was exactly as described clean and comfortable. Sun terrace gets the sun all day so great place to relax. The market is just around the corner and its fantastic for tasty fresh food at a really good price. We had a great time and would recommend the place to anyone wanting to experience life in Ortigia.