We haven't seen Frederica, but her dad let us in who was nice. Frederica was great in communication, very quick.
She is very hospitable. We liked to check in earlier which was not a problem at all. We came by boat to Palermo and getting off the boat took much longer than expected, and we came 1,5 hours later to our agreed check in time but was not a problem at all either.
In short: very friendly host!