Veronica made us feel at home from the very start, helping us with transport from the airport very late at night, giving us restaurant suggestions, and checking in on us with the occasional text message. The apartment, on the 1st floor up a short flight of stairs (no lift access), was small, consisting of 3 rooms (kitchen, bedroom, bathroom) but suited our needs perfectly. The kitchen is well equipped, the bathroom has great water pressure, and the AC cools down the whole place. There’s even a little balcony overlooking the street below. The location is great - just outside the touristy area, but within walking distance. Locals fill the streets around the apartment. We felt we got a taste of the real Palermo. Would definitely stay again. My only complaint would be the pillows on the bed!