I feel very cheated and disappointed. We picked this apartment based on the excellent reviews of the hosts. Not only were the hosts not there to greet us but we received no welcome packet or anything. There were no maps or restaurants suggestions, no walks to the market (as stated Milko provided to some guests) and no invitation to the welcome terrace (as shown in the pictures). Parking in this area is impossible (especially for a handicapped person) and neither Mariella nor Milko provided any assistance with this. We were completely left on our own and it was a terrible experience. When we arrived, we were told to go to a friend's apartment first. This was very frustrating with our luggage and my mother being handicapped. We then had to walk to the actual apartment which was around the corner on a different street. It was a terrible check-in process. This friend of Mariella's handed us the keys and told us we were not allowed to flush ANY toilet paper in the toilet because it was an old building with old plumbing. We were horrified to hear this but we complied. Within minutes of being there, my Mom flushed the toilet and did NOT use any toilet paper and yet the toilet overflowed with urine all over the floor. It was a total disaster and disgusting to have to mop this up using bath towels. We informed Mariella who sent a plumber over but it took hours. We were forced to have to use public toilets until it was fixed. This ruined our entire trip. The apartment is centrally located and is beautifully decorated and clean and spacious but the layout is not good. The kitchen is basically non-existent and the bathroom is located off of the bedroom. So the third person sleeping in living room has to go through the bedroom and interrupt people sleeping to use bathroom. Out of all of the cities we stayed in within Sicily, this was by far our worst experience. I do not recommend this apartment and am not impressed with the hosts.