This is a warning to those that book this property: We were brought to a completely different property than the one we booked. We met someone that was not the host and she instructed us to drive to a random location 5 minutes from the property we booked. The property was much smaller and not up to the same standard of the one we paid for. The wifi didn’t work and the host said it was not his fault and he could not fix it. There was no data in the random apartment we were brought to so we were unable to communicate with anyone inside of the apartment. The host said they were unable to do anything about either of these issues.
The random woman that brought us into the airbnb did not speak any English. For me this is not a problem. I am a guest in Italy and I understand that if they do not advertise speaking English then I cannot be upset that they are unable to communicate with me. However, she brought random people from the street into the property to translate various house rules and instructions. Why not just print a paper with basic house rules and instructions in English for foreigners? As a young and female foreign tourist, I feel that it was totally inappropriate and unprofessional to put my safety at risk like this.
This is not how airbnb works. Michele was reasonable and gave me a refund with no complaints but he still did not grasp the importance of giving guests the property that’s paid for. He didn’t seem to think it was a problem to put us in a random apartment we had never seen before so I don’t think he has any concern for preventing this from happening again. It was an unfortunate scenario as we really looked forward to being his guest. Best of luck to those that choose to stay here as you will be gambling with the property you are given. The property we originally booked seemed beautiful but we will never know as we never got to see it. We ended up leaving the apartment untouched and booked a hotel elsewhere for the night.