The apartment is perfect. It is tastefully decorated and furnished and a perfect cosy home away from home. The location is a short walk from all the major attractions, the cathedral, markets, Quattro Canti, Norman palace, while not being so close that you are disturbed.
Anna is very responsive, check-in could be done via key safe or in person. She was very knowledgable and keen to provide any information that might help your stay in Palermo; from restaurant recommendations to where to get the best arancini.
Finally, the apartment had everything you could possibly need for your stay, cooker, washing machine etc etc. But Anna was also very generous with lots of little extras such as biscuits, Sicilian pastries on arrival, a bottle of wine, toothbrushes, coffee already setup in the moka ready to go and many other things. She really went above and beyond what was expected and made for a lovely stay in the city.