Rita was extremely helpful with our stay. This was the first place where the house had a traveling guide and recommendations to eat. Rita was quick to respond to our questions. We had to do a late check in since our trains were delayed coming from Siracusa but she was willing to take the time out of her schedule to accommodate our schedule. This is not a self check in she will meet with you in front and show you around the apartment. When he had issues with the wifi she responded right away and helped us fix it. She did ask us to sign a contract about our stay but it was in Italian so we didn’t feel comfortable signing unless it was translated in English. We understand the purpose of a contract but we prefer signing something in English, which she completely understood and didn’t have a problem with. The place is about a 15minute walk from the train station and extremely close to the night life and all the street food. The apartment was also really clean and equipped with all the appliances you need to cook. We planned on going to the market and cooking but the market was closed the days that we were there. We were only there for less than 2 days but it didn’t feel like time went by too fast. I would definitely recommend this place for anyone who wants to explore the city and experience the night life in Palermo.