Hi !
First of all, I would like to thank Francesco for his patience. This was my parent´s first solo trip to Europe plus they don´t speak Italian; My sister and I were concerned about my parents going from the airport to Francesco´s apartment on their own. My sister and I were in touch with Francesco, and he was very patient with both of us and even picked and I believe he also took my parents from and to the airport.
I would say everything was great, except by the fact that there were missing some kitchen utensils when my family arrived (This was one of our first experiences using AIRBNB, and we assumed utensils would be provided at the apartment if this one had a kitchen, but maybe we are wrong?) I would like to mention kitchen utensils were gently provided by Francesco after my parents requested them to Francesco.
I believe there were some misunderstandings between Francesco and my family which I would definitely attribute to the language barrier.
My family mentioned that Francesco´s apartment is pretty, comfortable and well located =) !