Among the 40-50 vacation rentals we had over the last 15 years, Buena Onda was the worst. The property is simply unsuitable as a vacation rental due to its dilapidated state and the unprofessional owner manager. The house and especially the kitchen is dirty. The oven and washing machines are ancient and don’t work. The kitchen is tiny, with very limited supply of dishes, bowels, and no dishwasher. On the third day, we woke up to absolutely no water because the pump for the well died. There is only one tiny bathroom with a tiny shower that doesn’t drain well. The list goes on. Beyond the house, the manager is very unprofessional and her communication style is aggressive and rude. Check in had to be within a 30 min window around what was convenient for her work schedule. Not only did she change the check in time within hours of our arrival (we requested 5, she promised 4:30, then changes to 4 pm) but this tight check in period was not communicated in advance and we were berated for “running late.” When the water stopped working, instead of apologizing and getting a professional to fix it, she immediately blamed it on our children, “your kids must have done something, what did you do to break it?” We went to sleep with the water working and woke up to there being no water. We didn’t do anything. The person she sent to “fix” the problem turned out to be just a friend, not a professional. Of course she claimed the issue was fixed and asked us to get home from the beach to check it…. Of course, it was NOT fixed. She completely misses the point that we are the guests! She is supposed to manage the property and ensure a good experience for the guests. The only upside to the house, is the view, which is stunning.