Excellent communication. Our arrival was delayed 2 hours, during which Gianluca waited for us. When we arrived, he then took the time to show us the good restaurants and historical highlights of Ortygia, which we greatly appreciated.

The apartment is faultless apart from late night/early morning street noise, although this is the price paid to stay in the heart of Ortygia. If you are a light sleeper I would definitely recommend ear plugs particularly if you would like to keep windows open.