I only stayed one night to fly out of Palermo airport (leaving at 4:30 AM). But I left a small backpack in the room and wasn't able to re-enter after walking out early morning. The receptionist facilitated boxing up so I could have it shipped back to me and we communicated via What'sApp to navigate the shipping/customs issues. I was so grateful as I had several expensive items in the bag. Thank you Miriam!