One of the showers isn’t working properly, every time we used the shower the bathroom would completely flood and we would need to use our towels to block it from going into the room. When reaching out to the agency they told us, there was probably hair in the drain and we needed to clean it ourselves. We asked them to send someone as this clearly wasn’t our fault, we hadn’t even washed our hair and even when just rinsing the bathroom flooded completely. The fact that the bathroom flooded was less a problem for us then the damage this will cause to the flat. But the fact that they didn’t offer us any help and blamed us for the problem was not okay. They were very difficult to reach, ignored us and stopped answering to us, the only thing they asked is when we were going to leave the flat. We asked Check-in agent for the password of the WIFI, he told us that the agentcy would send us an email with the password but they never did it.