Michelangelo was very accommodating. Our flight was 2 hours late and we got lost with our driver for 1 hour, so we didn't arrive to the apartment until midnight! Michelangelo's wife and young daughter waited for us and when we arrived, they showed us all of the features of the apartment. Everything was very clean and the apartment was big enough for all four of us adults. They provided many helpful materials in the home for planning your stay. We spent most of our time in Sicily traveling to small cities hours away from Palermo, so I cannot say much about the neighborhood in terms of safety or accessibility to tourist sites. I would do more research on that if you are planning to stay in Palermo the entire time.