As a first time airbnb customer I can say that the experience has been wonderful and that is because of Emilia and her lovely little apartment. Emilia communicated immediately with me explaining the best way to get to Ortigia from the airport and arranged a taxi to pick us up from the bus station, all happened just like clockwork. Emilia met us at the taxi drop approx 10m from the apartment. She showed us around and told us of interesting stuff in the vicinity. The apartment was spotlessly clean and tidy, everything was there that was needed, water and wine in the fridge. A lovely sun trap up on the roof terrace, maybe too hot for my Scottish complexion but my husband made good use of it. A number of restaurant recommendations proved accurate and much eating and drinking was enjoyed. Also by the end of the week I was navigating the spiral staircase like a mountain goat. By the end of our stay Emilia arranged another taxi for us, all on time, just as we expected. I absolutely recommend Emilia, her apartment and Ortigia. all were amazing, thoroughly enjoyed our week there. Would love to return but its a big world out there, but you never know... Thanks again Emilia