Stefania was in communication all the time before check-in
However, a different person that speaks no English came to meet us. The APT was not comfortable to stay in. Bathroom was EXTREMELY dirty and had bacteria sludge growing on the edges of the shower that did not drain properly. Shower head was broken. Bed was dirty....
decided to leave and check into a hotel nearby.
I understand that stuff happens and I have no issue with the host but all I wanted is my money back for the two nights... instead I had to waste even more vacation time arguing with Airbnb representatives over the phone about this ridiculous issue.
Extremely disappointed by the way this matter was handled by the Airbnb platform and with their useless customer service.
With the amount of $$$ I spent using Airbnb all over the world and the disproportionate high nightly rate for this APT, I expected a different experience.