Nothing ever goes perfect in this world, especially when you are traveling. When I arrived at Margherita's she was very kind and friendly and answered all my questions about the city and where my exploring should start. I soon realized there was a problem with the internet and brought it to her attention. With no smart phone, I rely totally on my lap top for booking rooms and transportation, so good internet where I stay has been essential. She immediately tried to correct the problem but the cause was beyond her control. Not knowing if it was internet access or problems with the motom, Margherita called her service provider and schedules an appointment for ASAP and went even a step further and brought a different modem back to her apartment to try and solve the problem. As apposed to a similar problem that occurred while I was in Luxembourg, where my host acted bothered and annoyed, Margherita made me feel my problem was her problem and she would do anything she could do to help. Couple this with a beautiful apartment and a great location, you can't go wrong staying with Margherita.