Communication with Sandra was good since the moment I booked. She had warned she would not be there when I arrived and made sure I could easily get the key which was all great. But then for the entire stay 3days we could not get to call her as her phone seemed to be off or even met her. We really did not expect such silence from her as she did not tell she.would not be home as we thought the house was shared with the owner. Concerning the house itself and the location it is all very very good and recommended. Parking on the street is free from 8pm to 8am there is also a secured carpark in the nearby street with cost of five euros for three hours for those who rent a car and cannot figure out the rules for parking in palermo. This was the first place we stayed during our trip to Sicily so that is why we were disapointed with that first airb n b experience as we expected to get to meet local people.