Correspondence with Ivan was always quick and easy, we met him once we arrived in Palermo near the apartment and he showed us place to park our car for free as well, which is tricky in the city centre. For the first night there was a problem with the apartment we booked but Ivan had arranged for us to stay at another lovely place and also included breakfast to make up for it. He recommended a great little restaurant just two mins from the apartment which i would say was amazing except the queue for the table which one night at the weekend was over an hour, but worth it for the food. For the next three nights we moved to another of Ivans apartments which was bigger and was great for our stay. We had a problem with electrics but that was fixed quickly soon as we messaged Ivan. Overall Ivan is a great host and was always available anytime we needed him. Recommend his place to anyone visiting Palermo and the fab little restaurant 'Bisso Bistro' very friendly staff too.