This review is a bit difficult to write. After all, sometimes things just go wrong and that is not anyone’s fault in particular. During our stay something did go wrong and I’m trying to distinguish between the parts that just fall into the category of “stuff happens” and “this should have been handled better”.
First of all, let me say that the location of the cabins is breathtakingly beautiful and that the cabins themselves are very tasteful.
We arrived at the end of March at a time when the weather was still a bit cold. Davide was not on site but he has a system that allows you to check yourself in when nobody is around. That part worked well. What didn’t work well was that the digital pellet stove, which heats the cabin, didn’t work. We contacted Gloria through WhatsApp who immediately wrote back. I was pleasantly surprised by this, because prior to our stay I felt that communication had had room for improvement.
To cut a very long story short: we couldn’t get the digital pellet stove to work and it was quite cold. We tried for more than two hours while being supported remotely by Gloria via WhatsApp. After a while, Davide’s lovely cleaning lady came because the assumption was that there were not enough pellets. After she added pellets, the stove fired (hurray!) but after 30 minutes threw out error messages, beeped and switched off again. What followed was us trying to switch it on and off again, sending photos of the manual with the error codes via WhatsApp etc.. Eventually – it was already dark – we said that if we couldn’t get the stove to work we would have to leave because it was simply too cold to stay. At that point Gloria suggested that we change to another cabin, which we did and things worked well from then on. However, I wish she had suggested the move as soon as we were serious experiencing problems and not only after spending hours trying to get the stove to work while sitting in the cold. I think it’s perfectly fine to have a system where people check themselves in, but then you need a better way to troubleshoot problems.
Having said that, we would probably return to stay at Davide’s. As I mentioned, the cabins and the location are beautiful (and the dog was very friendly, too), but we would definitely do it in the summer, when there is no need for a stove!