My husband and I had an interesting stay at this flat in Palermo. The communication was clear in the beginning as we arrived to the apartment, and one of the staff greeted us within 10 minutes. We unpacked our belongings and realised that we were left only one towel each and one roll of toilet paper for our 7 day stay. The apartment itself as well was not as clean as we expected it to be, and it smelled a bit foul as well. The air conditioning also has a leakage problem and we were not aware of what was going on until we had countless angry complaints from the neighbours and shop owners below the unit. On our second to last day staying at this flat we found two cockroaches in the bathroom.
The apartment itself is cute, just needs a bit more managing/attention.