We had a great time in this beautiful Ortigia apartment. Lucia and her family were very friendly and helpful although we did not really need them because they provided us with everything we could possibly want. The location was brilliant- very close to the most amazing fish, fruit, veg, cheese and everything else Sicilian you could imagine market. Lots to watch from the balconies and the roof and very close to the sea and fascinating streets of Ortigia. We would highly recommend this apartment to anyone. it is up several flights of stairs but I have knee problems and it was fine. Lucia saved us a parking space and told us where else we could park near by. Great place, great apartment and lovely people.