Bruno was pleasant and a great communicator! We changed our dates a few times and he was always accommodating and didn't get annoyed. The apartment was very nice, clean, and spacious. His mother greeted us upon arrival, showed us around, gave us a cool map of Palermo and even showed my husband where to park and get the parking meter scratch cards. The neighborhood is very nice and near luxury shopping stores. The only thing is finding parking on a weekend night when everyone is hanging out outside! You can't even drive through the crowds. Palermo people love to party! There were really no issues while we were there, only thing is we were in such a rush when we checked out we forgot a few personal belongings at the apartment! Bruno and his mother Angela were great about it and our cousin in Palermo was able to retrieve our stuff from her!