I would like to give a much better review as Lorena is a charming lady and the property is extremely well located. Unfortunately when we arrived , Lorena was away and had connected us with her neighbor Natalie. We had some trouble reaching Natalie who has little English but she and her son kindly helped us 2 floors up with luggage. Upon arrival I noticed that the apartment was not the one I had reserved: It was a 2 bdr instead of a 3 bdr and photos were nothing like I saw. Lorena was back 48 hrs after and explained something was wrong in the bathroom in that flat and since it was just me, my brother, his wife and child , she thought 2 bdr was ok. I wanted 3 bdr so my brother and wife could also have privacy and sleep. We also noticed that the flat we were supposed to have was occupied by someone else...When we arrived the internet was non functioning but Lorena added an extension to the router when she came 2 days later and it worked fine then. We did not make a fuss and neither were we offered any compensation. Another misunderstanding was that I took "on site parking" to be a parking spot in the property but she means free parking in the very narrow streets of Mondello. Other than that, clean enough , great location. Kitchen is very sparsely equipped but Loren will bring you whatever you may ask for. I hope this is an exception and that other experiences will be more positive.