I had some difficulty communicating with Alessia before we arrived; I asked several times if she could provide a pack-and-play for our toddler and only received an answer (in the negative) on the day we arrived. Check-in was extremely problematic - after calling Alessia she sent me the contact information for someone else living at the apartment location itself who spoke only Italian, not English. It took some time before I managed to understand that the apartment address was different from the one listed on Airbnb. Once we found the place the woman and her husband who lived there did try to be as accomodating as possible, helping carry in luggage, re-arrange beds and get things set up. The apartment fronts directly onto one of the two main roads in Giardini Naxos with nonstop (loud) traffic all hours of the day and night; unfortunately, the door does not seal at the edges so all of that noise enters directly inside. The apartment is otherwise fine, recently redone and well-furnished and it is a stone's throw from the beach which is nice.