The hosts Emanuela and Maurizio were lovely hosts and made the check in procedure smooth and were very welcoming.
Unfortunately the rest of the stay was a nightmare. I had emailed Isabelle prior to booking and had been told that the whole place would be private and the hosts did not live on site - this was not true as the hosts lives upstairs on the second floor. I had also emailed regarding WiFi and was told this worked well but during the short time we were there the WiFi was terrible and you could only get a signal in the outdoor area.
Following a long day and a late check in, we went out for dinner. On our return and on a closer inspection, there was mouse poo all over both of the beds/underneath the top cover sheets. The bed sheets were very old and smelt unwashed/unclean. The white bathroom towels were all very old with yellow stains in the middle and smelt bad. There were some extra pool towels provided but again they smelt bad like they had not been washed or dried properly. All the furniture were very old and stained, the whole place was very dark and musty. Both bathrooms were stained and dirty and when taking showers, both drains had bad drainage/blocked so you are left standing in water.
I messaged Emanuela regarding the mouse poo and asking for new sheets and Maurizio brought a pile of sheets down but again they were very old sheets with stains and smelt very bad. They were both very apologetic, said it had never happened before and went to buy rat poison the next day.
We didn’t have much of a choice but to stay for one night as it was very late to find somewhere else. The following morning we also found lots of mouse poo in the utensils drawer in the kitchen. We had to check out of the place the following day as we just couldn’t cope with living there for a whole week.
The outdoor area and swimming pool looked nice but we did not have a chance to use this. There were good views of Mount Etna.