We are a bit split on this one. Gianni and Maria were lovely and communication was clear. However when we arrived we were down to an apartment that was different to the one we had booked. I asked Gianni about this and he said work was being done on the roof of the apartment we booked. As there was only 2 of us (and the room we booked held 4), he moved us to a smaller room. However we were not informed of this change. Although our new room was fine, we had picked the other one because it was bigger and brighter (and much nicer). Additionally, the room we had booked had 2 other families staying in it throughout our stay, making me think that we were moved as they wanted to fit another booking in. I would not discourage people from booking in the future, but I would confirm which room you will be in. My feeling is that if someone books a particular apartment, that is the one they should get.