We booked this place like 2 months before our travel time.
Everything was fine until we arrived there and we noticed that we have no running water!
As we understood there was a problem with water for the whole building.
But imagine we couldn't even use the toilet or wash our hands.
We waited until the day after 12.00pm
And the water was not fixed so the host contacted Airbnb and we could refund the rest of our money. Plus 50% of the first day. I think it's not fair that we had to pay 50% of the first day and the whole cost of service.
We had to find another place and move there and because it was a very short noticed it was stressful and we didn't have many options.
I should say that Cristina herself was always available and she answered me immediately. But she was not able to do more.
Airbnb support service also helped us very quickly, but they told me if the host was calling them the first day and if she was informing them about the water problem sooner, then they would refund us the whole money.
At the end ot was not a good experience for us, but it was not the host's fault.
I hope others have a better experience.
:)