We loved staying in the flat. Its absolutely beautiful, very tastefully decorated with a beautiful view of the sea and old buildings. Roberta was friendly and very helpful. The area is just beautiful, full of fantastic resteraunts and history. We had a lovely time.
The reason I am giving four stars instead of five is that there was an additional service charge of €1.50 per night, which for 6 nights added up to €9. We were told about this after we had arrived. It's not a lot of money but we don't appreciate the dishonesty. All payments and conditions should be transparent before the booking is made. Also the check out time was 11am but someone woke us up long before this time at 8am by trying the door a few times and then starting pressuring us to leave at 10am. But on the website it says check out is 11am...again not really acceptable. Also someone else said that it was silent because of the double glazing. This is not true. The double glazing is really good but doesn't shut out all the noise and it's a noisy area so if you're a light sleeper, you need earplugs. In addition the fridge is very noisy so ear plugs are necessary. I will suggest the purchase of a silent fridge for open plan living such as this. We have one at home which wasn't extortionate.
These are all minor annoyances that can be changed easily by the host and overall we loved the flat and Ortigia, we had a beautiful time there and would definitely recommend it :)