Ilda was most welcoming when we arrived. We did experience a couple of issues during our stay, which I stress were not at all Ilda's fault...and she dealt with them really speedily. The house is lovely and atmospheric and really well equipped. It's handy for parking..in the big free car park if you don't mind a walk up the stairs..or at the end of the street if you do! Its a steady 10 minutes to the duomo area...lovely walk though so not a problem at all. Beds in the house are super comfy too! Would definitely recommend this house...had a lovely stay.