The apartment was nice and clean, very cozy. Very well located, everything you need - pubs, shops, restaurants, monuments - is 5-10 minutes away. Raffaele was always answers my questions quickly. Directed to Carlo, who is a very nice guy, he was always available and helpful. He is doing Etna excursions which is a highly recommended program to do, very interesting sightseeing and hiking. He was also available to get a ride from and to the airport. The ride to the airport was lifesaving, because there was extreme weather that time again, so Carlo's helpfulness exceeds all expectations.