Alexander was prompt and clear with the communications from the second I booked to stay with him. His staff also did a great job at introducing the place.
It's just like the photos. There is great double-glazing which reduces most of the sound and with ear plugs, I could hardly hear anything and fell asleep quickly. There is a water sprayer next to the toilet instead of a bidet (due to limited space) which is handy if you use it.
I didn't realise there was a light breakfast included which made it convenient in the morning. As it's located in the historical centre, it's in the right spot if you're looking to join a free tour and then go around the place on foot.
If we ever come to Palermo, I'll happily stay here again for a few nights to recuperate and enjoy the nightlife/food. Thanks!