We did not meet Luana. We were met by Manuel. I do not know his relationship to Luana. He was very friendly and helpful. He gave us a map and pointed out places of interest. He rd Steve where to get a haircut. He showed us around and explained everything clearly. We enjoyed having a washing machine and access to kitchen and roof with view. Place was very quiet and clean. A bowl of fresh fruit provided and room charge included croissants and coffee at cafe across the street. Location very close to bus station and bus stop for Villa Romano mosaics site. Restaurants and grocery store very close. This place is in newer part of town. Older part of town a 10 minute walk away. Wi fi was intermittent.