John was especially great with communication before our trip. My friends and I received information to make our arrival and our stay in Palermo easy and enjoyable. The apartment is wonderful - the view from the rooftop terrace, the kitchen, all the windows and the general feeling really made this a great place to stay. The location is also ideal for those wanting to explore and enjoy the 'not so touristy' parts of Palermo. I would absolutely come back.