Best thing about this apartment was the location- located in center of Ortigia with great walkability to everything. You check in at the wonderful Italy office about 5 mins walk down the street by fountain of Diana (very easy location to get to by taxi). Before arriving I had trouble with wonderful Italy responding to messages on airbnb (no response) but they did start texting me on WhatsApp the day before my stay and were very responsive on there. We arrived early and W.I. let us leave our bags at their office until checkin. Checkin at the apartment later that day was easy. AC and wifi worked well. The master bedroom is very spacious. We did notice that the apartment didn’t appear to be very well cleaned (found hairs all over the bathroom floor) and there’s also a bunch of stains on the furniture in the living room that was rather off-putting. They also give you a keychain with about 7 keys on it including the 3 it takes just to get into the place as well as one that turns on the electricity- this means when you leave with the keys the electricity in the apt goes off, which can be a pain if you have multiple guests staying at the place. All in all we enjoyed our stay, there was just a few areas with room for improvement.