Sadly this is the first bad review I will have to give on Airbnb.
It started with the check in where Ottone insisted on sending a copy of my passport because he refused to come and check it in person. I felt super unwell but we found a semi-well solution for that since he didn‘t want to come out.
We then discovered that the accommodation wasn’t as clean as described (a load of dust in the ventilation which caused allergy problems and lots of filthy spots in the bathroom) as well as the Wi-Fi that wasn‘t working. Therefore also the Smart TV couldn’t be used.
We stayed there for two nights total. On the second day, the water stopped working. To be fair, this wasn’t Ottone‘s but rather the water company’s that has an issue with the pipeline. What was very upsetting tho was the missing communication. Although the problem was known, no one felt the need to inform us about the issue. Rather we had to come back from the beach in the evening to find out ourself. We couldn‘t even use the toilet.
At first Ottone was friendly and communicative. He promised on the phone that he would bring us water and that we would surely get our money back! Once he found out it was the water company’s fault he ghosted us, didn’t bring water (even though Airbnb ordered him to do so) and we didn‘t hear from him the whole night. All without any water since shops were already closed and we didn‘t know the area.
All in all this was a very unpleasant stay
and I wouldn’t recommend booking here. The accommodation is kept with minimal efforts and seems to be slowly deceasing. We have filed a complaint with Airbnb and want our money back. This was a sad end to a beautiful vacation.