The room itself is good -- clean and lovely decorated. The location is also good.
The complaint we have is about the check-in process. The host, Fabio, told us to call him when we arrive. We arrived at 5pm at the parking garage (10-minute walk to Fabio's place) and called Fabio. He told us that he would be there in 15 minutes. However, after we arrived at the place at 5:10pm, we ended up waiting for another 50 minutes in the cold wind before Fabio's wife arrived to open the door for us. While we were waiting, we called Fabio multiple times to check, and every time his response was "will be there in 2 minutes".
Even worse, during our wait, Fabio, who probably got annoyed by our multiple phone calls, started to blame us for changing the arrival time from 1pm to 5pm. (Admittedly, one cannot estimate the arrival time precisely especially during a multi-city road trip in Sicily. However, we did notify Fabio in advance of our change in arrival time, and his response then was "OK, give me a call when you arrive".)
10 minutes after we got inside, Fabio arrived. He didn't apologize for either arriving late or giving us wrong estimate ("will be there in 2 minutes") over the phone, and still blamed us for changing the arrival time in the first place. After about 15 minute back and forth, he asked "do you want to stay, or do you want to leave?" We said we would stay. That ends the conversation.
We were unhappy about the check-in process and about Fabio's response. Also this disrupted our evening plan in Syracuse. This was an unpleasant stay.
We would recommend Fabio consider installing one of those lockers for check-in, so that future guests wouldn't experience such frustrating check-in process.