Carolina was great! She offered to pick us up at the Ferry Terminal in Palermo and transported us to the villa. She was extremely friendly and hospitable, and made us feel very welcome at the villa. She provided advice on how to get around, offered transportation services, and ensured we had all that we needed for an enjoyable stay. She also went out of her way to ensure we were aware of a time change occurring, and a potential water outage due to construction in Palermo (which never happened) but she provided containers and jugs to ensure we were safe in case! The place was beautiful and very clean! It was comfortable, beach was within walking distance, a beautiful view of the mountains off the balcony to enjoy morning espressos. Lots of room to sit and eat or watch TV.