Concetto is the man who handles all things at the apartment and was there waiting for us and there to provide service at any point during the stay. He doesn't speak English so was tricky communicating initially but thanks go google translate we pretty much got everything we needed including an amazing reservation at a very low key local restaurant a few mm away which turned out to be the best food we had... Hard to top in Sicily . Wifi was a little patchy but we came for sun, water, wine and food and to escape from our jobs and spend time with the kids, which is exactly what we got.