Laura is a lovely woman who has always seen that everything was fine. The communication was great and she made sure I could check in and had everything I needed, when she was out of the house. The apartment is on the second floor (elevator available) of an old palazzo close to the cathedral. Sometimes the neighbours can be a bit noisy, but traffic wise the building is located in a quiet living area with limited traffic. There is a courtyard where motorcycles can be parked. The room had everything, including a kettle, coffee machine (coffee, tea, water provided), hair dryer and a rack for the laundry. You can store something in the fridge, but otherwise the kitchen may not be used. The spacious room has its own bathroom, balcony and a very comfortable bed.