I didn't meet Alessandra, but I met her sister Lucia. Communication was easy and the apartment is as good as it looks in the pictures. It was really perfect for a few days with my girlfriend. The terrace overlooking the Greek temple is really something else, ideal for a romantic dinner. I would recommend this to any couple interested in visiting Siracusa and Sicily in general (although you will need a car to move around and finding a parking spot will be painful, particularly over the weekend.)