Communication was great and Michele was very helpful and kind. The apartment is a really nice and spacious and in a good location. Especially nice are the two terraces off the kitchen! The two rooms downstairs are great but the upstairs room has no natural light besides a skylight which is covered in black so only lets in light when the window is open. The only unpleasant side to the apartment was a very strong sulfuric odor that seemed to come from the upstairs bathroom and which caused the entire apartment to smell bad. We were not sure if this was just due to the water heating system or if there was perhaps something wrong with the plumbing.