We stayed at the Villa Nizza during four nights in the end of September. Unfortunately, we had several issues with the host and the property.
/Re communication, the hosts did not speak English at all, which made it impossible to communicate and raise issues. Upon arrival we were not given any information at all about the property, only shown around and given the keys. During the check in, the host did not take any precautions re COVID 19, ie trying to keep a distance or wear a face mask. We would have preferred a contact free check in and an information brochure. Further, it was unclear throughout our stay who was responsible for the property. When contacting the host either via WhatsApp or AirBnB App, we received responses from 3 to 4 persons, which just added to the whole communication issue. Neither spoke a word of English.
/Re cleanliness, upon arrival dirty laundry was left in the entrance that we had to remove. The general feeling in the kitchen and the bathroom was that it was not sufficiently clean and disinfected, which should not be case during the COVID 19 pandemic. Also, there were a lot of cob webs through the property, which confirmed our suspicion that it was not properly cleaned.
/The last bit of the road to the house is not maintained at all, which causes a high risk of damaging the car.
/The stove did not work, and when raising this to the host we did not get sufficient help to fix it. They sent a person to the house who did not speak English and could not fix it. Lastly, their recommended solution was to turn of all the Air Conditioning in order for the stove to work, when it was 35 degrees outside, but this still did not solve the problem entirely. Luckily, there was a gas stove outside that we could use during daytime. Also, not all equipment provided in the kitchen was compliant with the induction stove.
/The first night there was a mouse in the kitchen, which we immediately raised with the host without response. The host did not respond to this issue at all throughout our stay, which lasted 4 days. Also, there was a huge problem with ants inside and outside in the patio and around the pool.
/When showering, it was flooded with water coming from behind the toilet. Unclear where the flooded water came from.