Fiorenzo and Maria were both very friendly and welcoming. The room is big and airy but was a bit under par overall. It just didn't sparkle! White paint (or something?) is flaking off the walls. There was an old stove in the corner, not hooked up. Looked like it was just being stored there. Along with the piano. However, my husband enjoyed playing it! It's an asset if you want to play. But the main problem is that the room is sandwiched between 2 very busy roads. The walk into the center of Ortygia is not pleasant and in some places very dirty. Not much a host can do about that.