Emilia was wonderful! She responded quickly and was incredibly helpful in finding us places to eat and even booked us a taxi to the airport and back (at a very reasonable price considering it's far away). Her experience working at a hotel makes her easy to work with and because she works so close by, she was easily reachable for any questions we had about staying in Ortigia! The apartment was lovely and just as described. The terrace was the best part! Definitely recommend the place and the host!