Jessica was really helpful and friendly. The studio was lovely, clean and had everything we needed. There was coffee, tea, bottled water, a few bathroom supplies and towels and even some lovely biscuits made by Jessica's mum! She also provided some good guide maps and told us where to go for the best street food and checked in on us a few times via text to make sure we were ok. It was good to feel we had a friend in the city in case anything went wrong.
The studio is amazingly situated in the historical centre of the city but is in a very busy and loud area, which is populated by drinkers in the evening and the market from early morning, but ear plugs were provided and with these we slept fine and it felt worth it for the location and price.
The only issue is that the sofa bed is quite narrow - more of a 3/4 bed so if you're not a couple or close friends then this could be a bit too cosy.
We felt this studio was perfect for our needs and would definitely stay there again if we returned to Palermo.