Roberta's flats are charming and rustic, located in a small picturesque Sicilian town. Her and her family are warm and available people. Unfortunately, there were a few instances of non-transparent communication. Our particular flat was next to a nightclub, blasting music until 3am a few nights a week, which was quite disturbing – something that had not been mentioned to us until we checked in. After we discussed that this was not livable for a month, we were moved into another unit that did not have a connecting wall – which was great. Here, however, there was little to no heating in the lower level so we remained in our winter coats throughout the days. For the number of units, the hot water heater was also quite inadequate, sometimes with not enough warm water to shower for the full amount of guests. We were told that 100KW of energy was included in our month rental, which she said would be fine to live with, yet this estimate was conservative. We went over double that figure and were required to pay an extra 40€, while we only kept the heat on while we slept. One evening we went for a walk, naively leaving our balcony door open (11' high above the street). When we returned, we had been robbed. Someone had scaled a grate on the side of her building, lifting themselves onto the balcony and taking a laptop; nothing else in the apartment was touched or even moved which we were very thankful for. We acknowledge that it was naïve, have grown, and would have taken full responsibility if anything more had happened - yet the host claimed that she had absolutely no guilt in the matter– reluctant to take responsibility for the fact that there was no effort made in securing the grate underneath the balcony before inviting guests, which provided the perfect tool to scale the building. There was a surveillance camera on the neighbouring building and Roberta offered to obtain the footage. After more than a week of waiting, we were presented with the footage along with a 80€ bill for the service - something she also failed to mention until after the fact - just as we were going to the police station with her brother. What was supposed to have been a relaxing working holiday, turned into a rather uncomfortable stay.