Maria was an absolute superstar right from the word go, she meet us at a designated location which was about 50 meters from the apartment. As it was a cold and wet afternoon she even bought us an extra umbrella so our baby didn't get wet. The apartment itself is in a fabulous location (ortigi) which great for seeing the old town. Cooking facilities and bathroom were great and a cot/crib was provided which made for an easy stay. We would recommend for all visitors to Cyracuse.