The apartment was very nice and as pictured. It is up some stairs and they kindly helped with our bags. Alessandro's wife met us at the apartment in the evening after our flight and their friend who owns the delicious pizzeria below was also very kind and helpful. They offered suggestions for where to eat and travel directions. Picky Americans can feel comfortable staying here! I am one ;) Overall lovely people and a lovely place to stay conveniently on the bus line and in what we would consider a quiet residential area for an Italian city. Highly recommend!