WORSE EXPERIENCE I'VE EVER HAD ON AIRBNB BY FAR AT CASA DI MARCO AL TEATRO. First,We arrived by the house and called him as we had no info how to access the property ,so we thought he would come and open for us. We also texted him an hour before telling him we would be there exactly on check in time. we had no response,went to eat and kill some time and he finally replied an hour later, explaining there was a problem with his phone. he also said it was self check in and gave us the info how to access the property but i mean... what a bad start,if it was self check in, i expect that info in the morning so we can access it without disturbing him and waiting for over an hour. it gets worse... first thing i did after entering was to go to the rooftop to check hot tub,the main draw of this house,only to find it with a little water on the bottom completely dirty and stinky. i mean,this hot tub is the first pic that appears on his account and its dirty and empty?? after telling him he says somebody will come to clean it at 3pm the day after ,so we are losing 1 day of it. He also says he's working and he cannot answer all of the time so you can imagine about 'his phone not working earlier'. Anyway,we left for the beach and shortly after, we got a text saying if we don't mind somebody coming the day after to fix something in the roof at 5:30pm. i mean, we are not happy about it but we said yes. Then the day of hot tub cleaning and roof fixing comes and what a disaster. We got at the house around 5pm,after been out all day and found the hot tub clean but empty, I mean, if it was suppose to be clean and full the first day, you would think that it would be clean and full now or on the way to be full but ,of course, it wasn't. So,now i proceed to fill it and after 30 mins its clear its gonna take 4 or 5 hours,so slow ,so we cannot use it on the 2nd day either. I left it filling while i went downstairs to chill. then the guys to fix something in the roof came and also a lady. She starts calling me to go upstairs and when I do, she tells me that if we keep filling the tub we won't have water for showering later which we needed as we just came back from the beach. It gets better and better,doesn't it? After i called him to ask him about that,he says we can fill it after 8:30am the next day?? So 2nd day its gone and we cannot use it. HOW CLEVER TO OMMIT ALL THESE LITTLE DETAILS FROM THE AIRBNB AD,RIGHT?? On top of it he starts telling me there was a storm a week before and that's why the hot tub was dirty. NOT MY PROBLEM,IS IT? If the hot tub is not available to use or fill or whatever,dont put it as the main draw on the ad,simple. Now the 3rd day comes and we plan to leave the tub filling while we go to have breakkie and a walk. its 8:45,NO WATER... so we gave up and left to enjoy our day elsewehere because there is no chance to do that at CASA DI MARCO AL TEATRO. shortly after that he texted saying that he would refund us half of the first night (which is nowhere near enough but i accept hoping i never gonna hear from this guy again. Of course i was wrong, shortly after arriving to catania,hours later, i received a notification from airbnb asking me to accept a extra cleaning fee of 34 euros. I CANNOT BELIEVE THIS GUY IS TRYING TO MAKE MONEY OUT OF US LIKE THAT AFTER ALL THAT HAPPENED. but of course, we are talking about MARCO. i texted him demanding answers and he says that this is something that airbnb does at a the end of every stay, obviously ,not true. In that cleaning fee email, MARCO mentions about the hot tub beeing dirty because of the storm and it wasnt his fault, which proves that HE'S A LIAR as i hadnt talked to airbnb about this and he didnt either,he's just a petty criminal with no desire to fullfill his promises and duties as a host and will try to make money off you on top. Anyway, he sent me half of the 1st night money back through a well known way to send money electronicaly and luckily haven't heard from him since. MY ADVICE IS TO STAY CLEAR OF CASA DI MARCO AL TEATRO.