Casa Flora is a very comfortable, well-appointed apartment in an absolutely excellent location, and Chiara was a kind, friendly, and responsive host. One of the principal reasons we like to stay in an apartment on our periodic visits to Ortygia is to be able to cook at home what we buy in its wonderful market, and Casa Flora's kitchen is both well supplied with cooking equipment and pleasant to cook in. The apartment is on a lovely old street in one of the best located, and also most peaceful, corners of the island: close enough to the Piazza del Duomo to walk there in five minutes, far enough away to be sheltered from the din of the New Year's Eve celebration that takes place there. It is also about a two-minute walk from the sea, which one can also pleasurably survey from the apartment's small rooftop terrace, of which Casa Flora's occupants have sole use. Chiara was very prompt in responding to our messages both during the reservation process and when we were at the apartment, and she went out of her way to help us when an unexpected change in our travel schedule threw up a hurdle in our path. A very good experience all around.