It was very easy to communicate, to get the keys, etc. We had a warm welcome and full of details about the city. Many maps and info about Palermo were available. The flat was very much clean, fresh with everything you may need (towels, coffee, toilettries, tea). It is conveniently located (from the center, from the bus that goes to the airport....) only downside is that is is a bit noisy (we were there on a weekend)