Paola's father, who met us for check in, was a sweet man. He was kind, helpful, and very nice to interact with. He went with us to ensure we found proper parking, and showed us around the apartment. Never met Paola, but she was responsive, and everything was smooth. Apartment is in a great location, it was clean, just enough space for two people. The outside terrace is amazing, with direct views of Mount Etna. I wish we had more time to enjoy it! Recommend!