Let’s begin with the host Gaetano never showing up! It was over 90 Fahrenheit that day and at 5pm.
I contacted him in the morning to inform him my arrival was delayed by an hour and I also gave him my WIZZAIR flt info AS HE REQUESTED TWICE! Gaetano was well aware of pending arrival. Gaetano text me and told to let him know which I did when I was on the bus and leaving Catania airport to prearranged destination.
This is where it gets really sketchy he answered my text about a half hour after I arrived at prearranged destination and told me he was with some other client and that the cleaning woman was going to meet me. Another half hour or more went by and no woman I called Gaetano he couldn’t give a straight answer on when the woman would arrive and he would text me the specifics. Also on the phone call he was saying it was my fault that I didn’t meet him at the designated time which was BS b/c I told him my plane had been delayed and I also text him when I was leaving airport in Catania as HE requested!
Gaetano text me the specifics and said the woman would not be there for another hour and a half and TO GO HAVE AN ICE-CREAM IN THE SQUARE!
Enough was enough with this unprofessional host I canceled my reservation and found a much better place that was professionally managed.
I can only give this 1 star for all categories bc i have to rate something never made it to destination but definitely 1 star for this hosts communication skills. By far the worst from my past experiences!
He does not keep people informed. Watch out he I’ll want you only to use WhatsApp which is contrary to Airbnb stay within the app people.
As of now my resolution with Airbnb is still in progress. According to Airbnb if The Host fails to carry out the booked experience or arrives more than 15 minutes late or
The Host makes significant changes to the experience after you booked you should receive a full refund the guy was over 2 hours late and my experience was unbelievable! No reasonable person should never have to wait this long and in that kind of heat!
I have handed over all texts and any documentation I have on Gaetano he is not a forth coming individual! And for anyone out there who may have a bad experience as I have with a host keep your communication within the app and all documentation!