Before we even arrived at the apartment, Chiara communicated really fast and kind. We even adjusted the arrival time several times and she did not mind. When we arrived, the fridge was stocked with water and food, incredibly sweet of her. The apartment itself is great, with a large living room and enough space for three people to sleep. Although the apartment is located on a main street, at night you don't hear anything and with the doors closed you block out the sun and sound. We slept really well. The separate bedroom has a large, comfortable bed. The bathroom has a good shower, also stocked with shampoo and soap, with lots of towels provided. Location-wise it cannot get any better. We did not use the kitchen however (in Italy you dine!).