Very accommodating and very quick to answer. We had to arrive earlier than checkin time as we are students meeting with our professor right after we arrived in Syracusa. The hosts were kind enough to let us drop off our bags so we wouldn’t have to carry it around. There were snacks and water provided and the apartment was very comfortable. The location is near the train station and the Interbus stop and very close to Ortygia island. Highly recommend this stay.