Francesco contacted us immediately upon booking. At first when arriving we were a little confused since we had a car, but it was more our fault that there’s. The apartment is in an amazing location, and the apartment is very nice inside. That being said, the hot water is limited. There is a large bathtub, but there is not enough hot water to actually use it. We tried and were left with a cold bath. We waited one hour but the hot water still wouldn’t return. It was definitely frustrating and a real hamper on the overall experience. If you’re going to have a bathtub, you should have a large enough hot water tank to fill it.