When making the booking I was happy with Romina 's communication, but as soon as I arrived to Palermo the communication stopped. I had arrived slightly earlier than I intended and the doors to the apartment complex were locked, so I messaged her several times to see if I could check in early but she did not respond. As the time passed our previously agreed check in time passed I was still waiting for a response, unable to enter enter the apartment. I did not have enough information (a specific apartment number, all i knew was that it was on the 4th floor) to use the call box at the entrance. After another resident let me in i stumbled around the building until i found the apartment. Based on the AirBnb description, I was expecting Romina (who spoke English, one of the reasons I chose this location) to be the one greeting me at the apartment. To my confusion, a short older woman opened the door, invited me in, and proceeded to speak to me in Italian. After I tried to explain I don't speak itialian, she continued to show me the apartment and my room, constantly speaking in Italian which I clearly did not understand. While showing me the room, I placed my bags by the double bed and the woman started gesturing to the smaller single bed in the room, implying I was not to sleep in the double bed because I reserved the room by myself. The listing did not say I would be restricted to the smaller single bed in the room if was staying alone, and I booked the room with the intention of sleeping in the double, so I did. The following day I was working on my computer In the room with the A/C on and decided to open the doors to the balcony. Just after doing so, before I had the opportunity to turn the A/C off, the woman knocked on my door. After I opened it she walked into the room and noticed that the A/C was on and the balcony doors were open, subsequently yelling at me in Italian. Again, because I cannot speak italian, I couldn't explain to her that I had just opened the doors and didn't have time to turn off the A/C before she knocked. The rest of the week was rather peaceful and I was not disturbed, although I never had any interactions with Romina except for seeing her briefly one evening when I came back to the apartment. The beds aren't very comfortable but the room was well furnished and clean, the bathrooms are clean, the location is great and it seems to be a safe area. The WiFi also works well.