The location is great, right in the middle of the historic center of Palermo. We had many problems with the electricity that went out randomly. The climatisation didn’t work everywhere in the appartement but they sent someone the next day to fix it. Also, sometimes the water wouldn’t get hot in the shower. The person that answered to me on whatsapp responded pretty quickly every time and was nice. Although i contacted IFlat many times directly on airbnb and I never got an answer. Lastly, I wasn’t completely satisfied with my stay. It was expensive for what we got.