Booked 5 nights, stayed 2 nights.
AirBnB directions on the site were incorrect, took us to a different place. Dario the host had to manually send correct instructions to us for the correct location.
Host helped us upstairs with luggage but left quickly without showing us around the apartment which had no welcome book/ notes. Then the problems started, in summary,
- Dirty apartment, had to get cleaner back to clean the floors, bathroom and the fridge which still had rotten fruit in it.
- Kitchen sink has a big bucket under it catching leaking water
- Kettle full of a thick slimy substance, host did replace after we requested.
- Damp musty smell in the apartment with paint peeling off the walls which causes dirty floor requiring continual vacuuming
- windows leak water into the apartment during heavy rain, shutters need to be closed when raining which blocks off the view
- power went out numerous times and the host told us we were using too many appliances, yet we were only using the air conditioner and the washing machine, no other appliances
- water pressure was an issue, shower head has plastic wrap and elastic band around it, requires fixing
The final straw was when bidet flooded sewage all through the apartments living areas on our second nights stay. When we contacted the host we were initially told that this is normal in cases of natural disasters (which it wasn’t) it was just very heavy storms. He referred to the sewage within the apartment as being “trivial”
The host also told us that verbally that he doesn’t care if we give him a bad review as he has 5 other apartments and that a bad review won’t make any difference. He also accused us of continually trying to get a refund, when all we really wanted is what we thought we’d paid for.
We’ve stayed in many apartments on this around the world trip, and many others before. This is the only time we’ve ever written a bad review on Airbnb.