We really enjoyed the back balcony at Ilona’s place and the close proximity to attractions and shops. Heating was good for the cold nights that we were there. Kitchen was adequately equipped for cooking. The bed was a little uncomfortable and it was unfortunate that the hot water wasn’t working in the shower from prior to our arrival. Ilona’s personable face to face contact person, Francesca, was able to offer us apartment 1 instead or to stay in our apartment and to walk back and forth to apartment 1 in order to have our showers. Since we had booked the top apartment for the view, we chose to walk up and down three flights of stairs each time we had a shower in Ilona’s apartment 1 in the same building. This put a dampener on our stay but we are grateful to Ilona for acknowledging the inconvenience and offering a small refund.