We booked the night before and Lory was extremely accommodating. She informed us right away that the shower head in the place we booked was found to be working, but the mechanism to hold it in place had broken and would not be fixed until a couple of days after we left. She offered the apartment upstairs in its place which we accepted. Self check-in was easy and we were lucky enough to find street parking outside the apartment. Lory gave great recommendations for a Mt. Etna tour company and restaurants. We were quite pleased with the Mt. Etna tour and the location of Lory's apartment. Would recommend anyone to stay here.