Aurora was very nice and welcoming. She was very arranging with our departure and arrival time (she came at 6 AM for our check out !). The apartment is neat, very calm and clean. AC working very well. The mattress of the bed is very comfy. You have all the needed equipment in the kitchen brand new fridge microwave... No problem with the shower hot water at all time. She provided us with lots of map and books to visit in Palermo. The apartment is on the 5th floor with an elevator. It is located right in the center. One of the airport shuttle stop is 3mn walking so very convenient. I would really recommend her apparement.