I never met Daniela in person. She was very helpful and quick to answer my questions though, and she sent me detailed directions to the room before I arrived. I got really good help and information from her family upon arrival. It was easy to communicate in English. Everything was well organized and the room was right in the middle of Taormina. It was a very convenient stay and very convenient to move around in the area from the location of the room. I also had a delicious risotto in the family restaurant :)