when we first got to the apartment we were very pleased when francesco and the italian lady who lived below (i didn’t catch her name) told us that they had moved us to their nicer apartment since something was wrong with the one we originally had rented. everything was very spacious and clean and francesco explained everything well. we did not see or talk to him again we only dealt with the italian lady below after that. Then we had several issues. The first night we were told we were too loud coming up the stairs even while we were being quiet and respectful, keep in mind it was 1030 pm on a SATURDAY night and we were not being loud at ALL. the second night we were having dinner with two of our friends that were over and the italian lady below us came and told us we were too loud and again it was only 8 pm and we not being loud other than the normal talking and laughing. then on the day we were to check out the website says it’s till 11 but at 10:21 the lady (who only spoke italian and when we tried to communicate with google translate got very angry at us) came and kicked my 3 sisters out VERY urgently not even waiting for them to get all their stuff out and we ended up leaving several things we wanted to take and made them stand outside in the neighborhood that had random creepy guys loitering everywhere and the police searching houses and helicopters flying over the neighborhood for whatever reason and then i was not able to pick them up until 11. this caused quite a bit of headache for all of us and they felt unsafe standing outside with all that happening and i am very upset at how we were treated. i would hope that in the future y’all would find a better way to communicate with people and let them know exactly what’s expected for them to stay there and let them know CLEARLY what time they are expected to leave. Again, there was absolutely nothing wrong with the apartment and it was extremely clean and nice.