Francis is a true Superhost. He waited us with plesure and with italian specialties: bruchetta and wine from Sicily. He waited for us so we do not get lost, he helped in everything, made maps for us with details, he gave tips for cooking, where to go and what to see (and when!), gave some interesting history lessons about the city. We could always reach him, he was in the apartment, but never violated our privacy. The place is near to everything, taxi drivers hated us, because we didn't get lost, thanks to Francis's maps. He speaks english, you will appreciate it when you are in Sicily! We get everything we needed, the house is clean and friendly. I recommend him for everyone who wants to more about Palermo/Sicily!!!