Leonardo is truly the most hospitable landlord. The impression I get is that he spends most of his day running around after his portfolio of properties. We arrived at the original place on time and within 5 mins he was there to meet us - don't expect local advice (not on email or on arrival) as Leonardo has to rush off to be somewhere else. The place is clean and functional but not necessarily homely. There are towels and a roll of toilet paper but that's about it so come prepared if you need more i.e soap, kitchen paper. The biggest drawback is probably the area, not known for being the best. It's VERY noisy!!! Even 3 floors up you can hear everything, especially talking, drinking, arguing. I couldn't sleep. We were unlucky and arrived when there was a political march and with a broken front door lock, a far left café and arguments on the doorstep we just didn't feel safe. Leonardo very kindly moved us to a nearby property (1st floor). Lovely and basic again but OH MY GOD THE NOISE! So, in conclusion, efficient, effective service, not particularly personal, nice properties with nice IKEA furniture and some basics but would probably choose a hotel next time.