Loredana is very responsive and friendly. Before our trip, she sent us lots of information that was useful for our check-in and travel. The check-in was smooth as Loredana met us in person and showed us the room and the facilities. The location of Loredana's place is awesome. There are a few bus lines near the apartment so it was easy for us to take the bus to the central train station and the airport. It's also in walking distance to many tourist sites in Palermo. We enjoyed our walk as the weather was really good during our trip. The apartment itself has a modern design and it is very well-equipped which is suitable for short/long stay. Highly recommended!