This home is lovely, I cannot take away from that at all. Central, lovely minimal yet cool furnishings, but if you’re looking for any TLC from your hosts that will not happen. Besides some messaging, we had no help with how to find the Airbnb from the parking lot that is a good 10+ mins away by walking and when you have bags and have been traveling & driving for a few weeks on end, that in itself was very frustrating. Would have been very helpful for the hosts to actually meet us at the parking lot, which if you stay here make sure you have COINS only for the parking because they don’t take anything else, which would have been extremely useful information to have BEFORE we parked the car after long hours of driving. There are many winding and small, stone streets (which we are very well aware of in Italy, but was again information we would have loved to know before parking the car). We also weren’t told that there were 2 flights of small & long stairs (we wouldn’t have lugged our bags all the way there and just taking a small bag for a few nights) so it over all was just very frustrating after travels for weeks and driving for a long time, to have no assistance whatsoever, especially with not being super fluent in Italian, which is not the hosts fault but knowing we were coming from New York or anywhere else l, these are things every Airbnb I have stayed at (a lot as I travel all the time with Airbnb) has helped our with in person. There’s are way too many intricate instructions that need a actual human to help out with as a host, obviously we figured it out ourselves but the “hosting” part of this Airbnb was nonexistent except via messaging where it was just too much for messaging, needed a human touch. This Airbnb should definitely be more hands on given the location and lack of parking close by. Definitely the lack of assistance we received here versus from the owners of the other SIX Airbnb’s we stayed at on this trip, where they were all extremely helpful and met us, was very disappointing. When you’re a foreigner in an unfamiliar place, that help is really a lovely touch and very much appreciated. We were given none of that here. Can’t win them all I guess, but just a heads up from someone who has stayed here to not to future guests.