We had some trouble with our car reservation, it got suddenly cancelled, and we had to change our time of arrival. Viola was quite understanding about it, and this helped us considerably. The location of the appartment is outstanding, as you are literally, in the middle of all the buzz of Palermo, quatro canti is quite near. The appartment is quite clean and comfortable, and it has a lovely terrace with two lovely cats and nice views. I would definetely recommend staying with Viola, it is a fantastic place to explore a fantastic city like Palermo.