The apartment is in a lovely part of Ortigia, along a road little used by cars. It was easy to get all around the island on foot. We enjoyed sitting on the terrace, hearing the muted sounds of the city around us, but more unexpectedly watching and listening to the swifts swooping past at head level! The apartment is as advertised, everything as listed. The outside stairs are as steep as other reviewers have noted, but the local agent helped us with our luggage. The stairs run from inside a door locked to the street, so it felt quite safe. We had no need to contact the agent during our stay, but they were easily contactable on our arrival and departure. We had a hire car and found using the Talete car park straightforward once we understood the payment system, and found Ortigia a good base to explore the southeast of Sicily. However, watch out for some very bumpy roads around the main town of Siracusa, especially outside the train station!