Alessandro was very welcoming. He even picked us up from the hire car place where we dropped our car off. He gave us a thorough explanation of the apartment and it's operations. He also good gave recommendations of where to eat and what the historical attractions of Palermo are and how to visit them. The apartment was ideally located to visit this city, it had everything that was needed for our stay. The bed was very comfortable and the terrace was great. The bathroom could do with a refurbish. Good value for Palermo central.