I have just returned from 4 beautiful weeks Ortigia. The apartment was exactly as advertised. It was in a perfect position, across the road was a convenience store, next to it was a pizza shop and almost next door was a fish and chip shop. Both the pizza shop and fish & chips were wonderful. The convenience store was an absolute Godsend! They stocked everything from milk, water, wine ,cold meats to die for, cheeses and the best bread! The apartment was bright and sunny, well equiped, had 4 balconies, just delightful.
If there were any problems, Mariella or Milko had things working within a very short time.
The kitchen area was very small, hard to wash up etc, but as I was travelling alone didn't cause me any problems. If I ever return to Ortigia, which I hope I do, I would book again with Mariella.