We were guests at Residence Villa Giulia for two weeks in July 2018. Having carried out extensive research on various accommodation in Taormina, we chose Hotel Villa Diodoro for its close proximity to local amenities as well as the wonderful views it offered, these certainly did not disappoint. We also chose the apartment as we are a family of three and wanted a kitchen where we can prepare meals etc as we are keen cooks. However, having settled in to our apartment the evening of our arrival we discovered a number of issues that were unsatisfactory. Firstly we had no gas and were unable to use the hob; secondly there were no pots or pans whatsoever to cook with or glasses to drink from; thirdly the shower riser connection in the bathroom was loose and kept falling apart; the coffee machine present in the kitchen was dysfunctional, as well as the bedside lamps in the bedroom; an army of ants would appear from somewhere behind the kitchen sink/counter when food was prepared; lastly the metal strip attached to the flooring next to the terrace glass doors was loose and our six year old daughter cut her toe on it. Overall we found the condition of the apartment extremely dated and neglected and is a far cry from the description on the hotel’s website which states “The refined furnishings of the apartments are perfectly integrated with its modern facilities. Big terraces with sea view, a fully equipped kitchen corner to enjoy an delightful lunch in the open, furnishings in golden and old green warm tones for the living room and the bedroom make Villa Giulia the ideal place for a pleasant stay in any season of the year”. We would like to include the absence of a settee in the living area. The following morning we notified reception and requested for the gas to be switched on, only to have to ask two further times to no avail, resulting in us requesting to see the manager of the hotel. Two days after our arrival he finally came to our apartment where we pointed out these issues to him. Although he did rectify some of the issues throughout the course of the day, the coffee machine and bedside lamps were never fixed or replaced, and the ant problem persisted. We found both the manager and his reception staff to be extremely aloof and lacking in personal and customer service skills. Being regular travellers and having stayed at various hotels over the world, we were extremely disappointed in the general manner of the front of house staff. Upon seeing the manager the following day he did not even ask us if everything was satisfactory with our accommodation, which is what we would expect from someone in his professional position. This apparent lack of customer care continued throughout the remainder of our stay at the establishment, when on the second Thursday of our stay we returned to the hotel after an evening meal out...