The check in process is great, simple to follow and the use of a lockbox for the key made everything easier. The apartment was clean and we loved the balcony.
The location was right in the centre of Palermo, easy to walk to a lot of bars and restaurants and historical sights, and half an hour drive from a beautiful beach and the apartment is a few steps aware from the open air market.
However the area itself didn’t feel extremely safe to me. My boyfriend felt safe but walking back late at night sometimes made me nervous as a woman, the streets can feel a bit dark and lonely with the odd person lingering and staring. A fight broke out on the street as we were sitting on the balcony one night.
Even so, the side the apartment building and the apartment it felt very safe and secure.
Be warned - the narrow streets outside the apartment follow some sort of one way system which we didn’t realise at first! Pay attention to signage.