We did not get a chance to meet Paola in person, though the welcome and service we got was first class. Someone will always be a call/ message away to help.
We decided to stay here for our honeymoon and did not regret it one bit the apartment is spacious, clean and has plenty of things for self-service/ catering.
A car is absolutely necessary and we recommend travelling around to different parts of the Island. Some highlights for us were restaurants in Brucoli, Fish market in Syracuse, Lentini & Carlentini, driving up the bottom of Mount etna, Catania, the old city of Ragusa and an accidentally discovered ricotta market in Vizzini. Each city is quite different and has a lot of character very apt if you want something more then the usual shopping & eating.