Viola was very pleasant, always available to help and very welcoming, with great information on all the interesting sights, which were all within easy walking distance.
The apartment was spotlessly clean, very large and comfortable to relax in. The communal terrace was perfect for the evenings and also presented an opportunity to socialise with other travellers if you wished, whilst also not disturbing the peace of the apartment when you preferred to stay in.
I would definitely recommend to stay here, when visiting the beautiful city of Palermo