Giordano (a friend of host) is very helpful during check-in: he's warm, welcoming, quick check-in. However, there is a terrible experience finding the home. We arrive Ragusa at 3pm. When we get to airbnb app, there is a link to the address 'Get direction' and it takes us to a hill in the middle of nowhere. When I look at the address in google, it is not the same at the address given, then we try to copy the address given to google map and it appears: address none exist and automatic route us to another place out of nowhere (near the highway). Luckily, we did stop someone driving to ask and he doesn't know, even he is local. Then we try to call the host. The host just say: I will send Giordano's number for you then hang up. I have no idea how she can send us the number as there is very low signal at the place. In the end, she sends us nothing. After 1 hour we called again, this time, she says Giordano will pick us and hang up - very impolite (and maybe it happens very frequent so she doesn't get it as a serious issue). The man drives us to a commercial center which is 10mins drive from where we lost (same street with the address) which is very scary. Then wait for 10mins, Giordano comes. He drives us to the airbnb and we see there is no signage of the airbnb name on the mainstreet (?). The swimming pool not open without noticed, room was really cold. No one there to help. The only thing we can do is cooking our dinner without basic things like cooking oil, salt, pepper (at least host should write this in the booking). We leave early and as Giordano's instruction, there is a beep lock to open the main door. We have been struggling with it for 10 mins, then I realize we need to insert the key, not using the beep thing as he said. Cold and rainy weather, we feel like we did not enjoy anything here.