Renato was good at communication at first. We arrived to the apartment, which is tucked away behind some huge metal doors on a side street, leading to the small street where the apartment is. Renato and his girlfriend were very nice and showed us around. The bathroom is located outside on the patio behind a small door, which was surprising and the shower is in this small outdoor room as well.

The apartment is strange. It is old,dated,musty, and the bedroom smells of mildew. The bed is located on the floor atop some wooden crates. The pictures make the apartment make the place look far more vibrant than it really is unfortunately, it was pretty gross.

Now, here lies our problem. We decided to alter our reservation within their given cancellation policy which was "flexible" and "within 24 hours", as most of the surrounding city was shut down due to the August holiday. Communication from Renato ceased. We wrote to him several times and he stopped responding to us. So, we submitted the request to AirBnB and planned on staying one night instead of 2.

We headed to bed that night, but something happened with the refrigerator and it completely defrosted, leaking water all over the kitchen and into the living room. I kept waking up in the middle of the night to clean up the water. The fridge is ancient.

We did not hear from Renato for 5 more days, until by e-mail we learned that he "declined" the alteration. Hilarious.

TV didn't work (we don't really care but just to note) and Breakfast included is a joke. I wouldn't trust anything in that fridge.

Lastly, Santa Venerina is pretty dingy city, would recommend doing a daytrip to Etna and not staying in he surrounding area.