First of all, I did not stay at this apartment. So why am I writing a review? Because communicating with Ernesto was quick, easy and he is a very understanding host. My family made a last minute reservation for Ernesto’s apartment and were very excited to visit Palermo. Unfortunately, on the morning we were set to arrive, my husband got called back to work and we were forced to return home. Ernesto was extremely available for communication and canceled our reservation without hesitation. It is clear to me from our interactions that he would make a wonderful host. I will without a doubt be booking this apartment again, only this time we will get to enjoy it! I will absolutely update my review at that time to actually share information regarding the apartment 😂. But for now I can only speak to Ernesto’s character, and it is everything you could want in arranging travel plans. Thanks again Ernesto for your compassion and I’m looking forward to meeting you soon!