We arrived late and Pamela was flexible in meeting us at our arrival time. During our stay, she was very responsive. She helped us connect to the internet when we had trouble (over a phone call). The next day, we asked if she had any oil for cooking, and she said no but then a few minutes later she arrived with a brand new bottle of oil!
The downsides to this place are that 1. It's an uphill walk from the city center, which is difficult at night and 2. there isn't a lot of natural light in the bedrooms because of a lack of windows.
Positives: two showers, three different floors, a roof, a great kitchen, lots of space!