We only got to spend one night at the 5 Balconi, but it was a lovely experience and I highly recommend it! We didn't get to meet Cristina, but were checked in and taken care of by Rob, her partner. He was extremely nice, super helpful and accommodating. He was quick to draw up a map of the area with great local tips, prepared us a delicious breakfast in the morning, and made himself very available for anything else we needed. The room was simply furnished but charming, and super clean. We had a balcony overlooking the busy street below, which was a fun bonus. Bathrooms are shared with other guests but they were clean and well stocked and we never competed with anyone for use. It's also in a great location for exploring the heart of the city. A great deal and a great place to stay!