We are a couple who travel the world.
We booked for 28 days at Lisania's place because of its 5 star rating given by other reviewers.
We only stayed for 3 days and requested a refund for the remaining days due to two huge problems with the apartment:
Problem 1- Very strong smell of sewage in the bathroom. This is due to the toilet being unglued from the floor, not having the screw tight, it is loose, so the glue around it breaks and gives off terrible bad smells, making it almost impossible to use the bathroom if you leave the window closed (it was cold and with mosquitoes outside, so the window was closed)
Problem 2- It was only when we checked in that we were informed by a sheet left on the dining table that it was not possible to turn on the 3 following equipment at the same time: Air heater, Hairdryer and the oven. I don't agree with this type of attitude because I would never rent an apartment with this type of problem, she should put it in the apartment description but she doesn't. I am an electrical engineer and I know that this type of problem happens with very old apartments that have very thin copper wiring because in the past there were no appliances that consumed as much energy as the ones that exist today.
The solution to this would be to change all the wiring in the apartment but Lisania prefers to save her money, not being honest with her guests leaving to let them know only when they check in.
Worst of all was to discover in practice that even what is described in the sheet that warns of blackout was a lie, the real problem is bigger: blackout only happens with one of these devices to plus others that are not on this list! Unbelievable the certainty that Lisania has that her guests will not complain. On the first day it happened to me 5 times and every time it happened I had to go down two floors of stairs, open a wooden box on the ground floor and turn on the power plant again with a lot o mouse feces around.
It turns out that one of the times my wife was washing clothes (equipment that is not described as a possible cause of blackout) and I was taking a shower with a body full of soap and the blackout happened. So I had to dry myself with soap on my body (when the blackout happens, the water stops working because it only flows with the water pump, which without energy doesn't work!!!) put on clothes, go down two floors and come back to take off the body soap!
Another example was that my wife was washing clothes, no other appliances on. When I pressed the button on the television to turn on the blackout happened!!!
Another example: I was using the hair dryer and my wife was using the oven and the blackout happened (remember that Lisania said on the paper that was on the table that only three appliances could not be working at same time!!!)
After 5 blackouts on the day of arrival and another one the next morning, I decided to inform Lisania that I could not continue there. She went to the apartment with the justification that this had never happened (which of course I didn't believe, her husband said it was impossible with clear cynicism) and tried to convince me that she would fix it. As I said, I am an electrical engineer and I know that the repair only occurs with the replacement of all the wires and takes around a hole week or more days. So she offered to refund the amount and I accepted.
I have no doubt that the other guests had this problem, but when you are renting an apartment like this for a few days and you are away most of the day (we were inside almost all the time) the guests ignore this problem and don't count here in the review . I don't think her attitude of not informing this in the advertisement description is right, and even less hiding the seriousness of the problem when checking in.
I do not recommend you rent this apartment unless she puts it in the ad that this problem is happening or informs you that she has changed all the copper wiring in the house. If she responds to this review with any information other than the statement that she will change the wiring she will once again be being dishonest waiting to trick the next guest.
All complaints were made via AIRBNB messages to the host.