Critical reviews are not my comfort zone, but we need to share. We planned to arrive late after long travel times. The first txt to us was to confirm the extra fee for late arrivals ``cash". Then again in txt, 50 Euros in cash for being after 8pm. (I used pypl because I had no Euros.) The place is nice, but different from the pictures. It's not a bedroom And living room. The living room is the bedroom, and no sofa. The bed is hard and separate, not ideal for a couple. The bathroom had no soap for the sink or shower. I guess it's not essential, but after a long flight, washing your hands and a shower doesn't seem unreasonable. When I asked about it, they said we can bring it, that never happened, instead they said it's not allowed to be provided. The following day, I went to use the complicated stove top. I sent a text for instructions (no manual in the unit) and after a few texts I got, you get in on youtube. Sure, I'll learn how to speak Italian to make a cup of tea, rude. Eventually they came to the unit after I called (3x) the management company and explained to us how to use the stove top, and brought cookies to make it better. Although I love cookies, by then I was so over the poor customer service.