Very disappointing experience. First of all, the agency behind "Sofi's house" asked us to send pictures of our IDs via whatsapp. When we said that we are ok to send our personal data, but sending a picture of an ID in whatsapp is a violation of personal data protection law, the agency replied that it's a must to take a picture of our ID, otherwise we will not enter their property. They suggested us a compromise to go to their office, which is pretty far away from both the train station and the accommodation address. So we had to travel 2 extra hours in Palermo with all our luggage. Thankfully the girl working in the agency was very nice and helpful. The location of the house is kind of central, 5 -10 min walk from Norman Palace, the neighbourhood is very lively, but the apartment is located on a very busy street, motorbikes, cars and noise all night long, while the window isolation is not good enough to stop the noise, so we couldn't get proper sleep. The house was not very clean either, we found dirty dishes in the screen and garbage in the toilet. The electrical system is very old and there is a warning that if you use 2 electrical devices there could be a shortage of electricity. So if the people in 2 rooms need to use AC + their computers, well they better not ... On top of everything we were asked to throw our garbage before leaving, which was fine with us, but the public garbage container is shockingly full and the street very dirty, so actually there is no place to put the garbage. So generally it was a very disappointing experience for our family and definitely not worth the price we paid.