Emanuela seems very nice and was quickly responsive to issues. The problem was that the originally reserved apartment was not available at the last minute because of a plumbing issue. She arranged an alternative location nearby which was clean and comfortable but did not have some the decor or set up of the original. It was frankly quite sterile. Both locations were much farther from the city center than I anticipated (20 min bus ride) I found an alternative location and only cancelled the final of my three nights. I provided more than 24 hr notice but she rejected that cancellation denying me my partial refund. My new location is the same price, much better location and very friendly with kitchen access and lots of info on things to do and see.