Very nice appartment, well situated in the center of Ortigia. However, Wonderful Italy doesn't leave any basic elements for the kitchen (no salt, no pepper, no dishwasher's product, no coffee, no sugar, no vinegar, no oil, etc). When you only stay for three days, it can be annoying to be forced to buy this kind of groceries. Finally, the wi-fi was very unstable and we had to work mostly with our phone connection. Despite all the critics, the flat is very beautiful and has an amazing view on the port and the agency employees' are very nice. This is more an advice to improve the service. You could easily be super host if you would leave at least a bottle of wine and maybe something for the first breakfast as many Airbnb already do.