Donatella did not respond to any of my messages, either immediately after booking (a month in advance) or in the days leading up to coordinate check-in. No communication at all, even on the day of the reservation. We had to get Airbnb customer service to cancel on their end so as not to lose our money, and then were left scrambling to try to find something at the last minute on New Years Eve!! Hands down the most irresponsible, inconsiderate host I have encountered on Airbnb!