DO NOT RECOMMEND!
Had to go through Air B&B to get a refund after Esmy rejected our claim after leaving after 1 night (we booked for 12)!
We have video evidence of the property not functional with no hot water!
When arriving at the property we were informed that you were forbidden to flush toilet paper down the toilet and had to put it in a small bin beside the toilet!
we tried to have a shower, no hot water, we tried every tap in the house and no water would come through. At 8:18pm we messaged the host and informed her of the issue. She said that the hot water needed to be flushed and to put the hot taps on for 5 minutes and let her know. We did as she said and yet still no hot water coming through. (We have video evidence) The host then states in messages that there is only hot water in the summer for the shower. I then inform her that there is no hot water coming out of any sink. She says that she will come in the morning to check. At this point it is 8:43pm, both my partner and I haven’t had a shower and can not go to bed dirty and wait for her in the morning, we then request that we get a refund and we will find somewhere else to stay as the house is not in working condition. She then says the following ”If you want to leave the house you can do so. You'll need to request a refund from the Airbnb website. I haven’t received my pay out yet”. We ask where to leave the keys and we start packing up our belongings. The host arrives at the premises at 8:59pm. We let her and another person in to check the property, they try turn all the taps on again and Insist this has never happened before. After 30 minutes of them trying and us saying we would like to leave and get a refund the shower tap slowly starts dribbling water, The male that was with the host then plugs the bath and insists we have a bath (the bath is 1m long) and would take hours to fill then be cold because of how little water is coming out. Again we state we would like to leave because this is not what we have booked for, we would like a fully functional house. As we are about to leave the shower begins to have more pressure and the hosts says “get in while it’s working.” It is nearly 10pm at this point. We had booked for 12 days and don’t trust this not to happen again. We should not have to turn on every tap in the house for an hour before we are able to have a shower. We said we are leaving and gave the host the keys, she said to request a refund through air B&B which I did and then she refused.
I have finally received my refund after air B&B saw the video evidence.
Not worth the hassle! The place is cold, only has thin covers on the bed. The window in the bathroom is broken so cold air gets in. There was corrosion apparent in the rooms. One of the heater cables had duck tape holding in the wires!