I have never written a bad review on air b n b. You can learn a lot from a host's response to negative reviews. In Tiziana’s case, see Deborah May 2019 where she describes the apartment as a “spotless place, but unfortunately the area let it down….the pictures are cleverly taken of the church…..the rest of the square is a mess and filthy . The noise is just unbearable…cannot dress enough how bad it was….karaoke music until 2am….market set up an hour later…content (sic) shouting and traffic.. “. Tizianas response is “although I doubt you will book again my place I beg you to never book again any of my listings in Palermo nor in Berlin. We definitively do not need guests so ungrateful and respectless and I have a personal dislike for people who try to distract from their own flaws by making false accusations.” Most of the negative reviews are about the noise which I agree is very bad. Rubbish accumulates and when it is collected at 2 am the stench remaining is bad. I have no complaint at all about the pizzeria; it is lovely to watch the celebrations and dancing. The noise that will keep you awake are the passing vehicles playing loud music and the market set up, and ear plugs are of no use.
Take a review by Hnka November 2021 where she mentions a problem with the sink , how it was watering the floor for a whole month, that the dishwasher was broken and nobody came to fix it. Tizianas response is “You perfectly know that you are telling lies in order to defend yourself. What a poor strategy. “ I will not repeat how she described the guest and I am surprised the words were published. Tiziana goes on to say how she “explicitly warned other air bnb hosts to accept you as a guest (sic.) and I definitively mean it . You are lying and distorting things . You will not make things better this way. I am a Superhost and I have hundreds of enthusiastic feed backe (sic) which prooves (sic) you to be wrong. “
Superhosts remain superhosts because they have largely positive feedback and do not cancel on guests. Anyone intending to leave a bad review of Tizianas flats may be put off by her responses to bad reviews and the nature of her communication. I had the worst rental experience, having used Air bnb and booking. com since their inception and I am going to leave an honest review notwithstanding the likely response.
Communications from Tiziana ranged from hostile to obsequious with alarming kissing emojis, to patronising to defensive. She sent me an unprofessional message concerning the first guest who found herself locked out of the premises at night . In 5 days 3 people could not get into the front door. It was only when I contacted air b n b the second time I was locked out for 2 hours and 40 minutes that the lock was replaced. At the same time I reported the nature of Tizianas communications and requested that all contact be made through air b n b and Tizianas representative in Palermo. Renata in a review of September 2020 said she had had some issues with the entrance door and she believed the door lock had since been replaced. It took 10 days to fix the kitchen u bend and the icebox. I put my hand up and say that I knocked out the bedroom curtain pole when I was bringing in laundry. Just keep a look out for the voile curtain which pools around the floor. I reported this damage to the owner and also to air b n b and on the advice of Hnka (review above refers) I took detailed photographs of the flat before I left and sent them to air b n b to show the flat was left as I found it.
On a final note, the flat is lovely (although the kitchen is stiflingly hot and there is insufficient space to prepare food). However Tiziana seems to believe it to be perfect and any criticism is taken as a personal affront and is responded to accordingly. The people living and working in the area are astoundingly kind, particularly in the pizzeria. One of 2 men who tried to get the front door open for guest number one and another who tried to get it open for me had already tried to help other guests who could not get in. I hope Tiziana is appreciative of how much the community has been helping her.