For sure the villa is well decorated and located in a spectacular site with amazing views. Nevertheless the cleanness of the house and all the equipements inside the villa are not at the level of the appearance of the villa (the cleaning was not well done at our arrival - the fridge, the cupboards of the indoor kitchen and the gas cooker and grill of the outdoor kitchen had not been cleaned at all). Most of the equipments and furniture are of little quality , which is not a problem a priori but not consistent with the standing/rate of the villa when it is about every equipment . Even the dish machine does not work properly, we had to re-wash every dish systematically.
The most important problem we had to face is that the hot water of the shower was stopping suddenly during most of our showers. We had to go rapidly out of the villa to reset the system systematically. This happened around 10 times in 6 days, what has been really annoying. The owner sent the housekeeper one time but couldn’t fix the problem finally.
The most unacceptable and surprising thing was the behavior of the housekeeper. She became unpleasant, impolite and nearly insulting us when she understood that we contacted the owner directly without going through her.
By the way, with this accumulation of problems, a short phone call from the owner would have been appreciated, what he did not do. He has been reactive in his email responses but very absent for us - going only through his housekeeper who had an unpleasant attitude with us for no reason.
To sum up, the villa is beautiful in appearance but it is more a tourist-product, aesthetic and photogenic, but without any soul and especially without this typical Sicilian spirit, simplicity and attention.