Great communication from Jenny, from start to finish. Good induction, when we arrived, good recommendations for places to go & where to eat. Also arranged for taxi back to airport for 60euro. Flat is great, not far from the market & many places to eat, as well as a stones throw from Zara! Everything is in walking distance, yet the courtyard is very quiet especially at night. The bed was very comfortable, & the flat was very well equipped with everything you could need including shampoo, washing up liquid, tea, coffee, milk & water. However the thing that makes this flat stand out from all others is the private roof terrace, with table, chairs, & sun loungers. It was the place to go & relax after a busy day sightseeing! If we go back to Ortigia, we will definitely stay here.