Claudia and Francesco's place is very nice. The apartment is spacious, well equipped, and beautifully decorated. Communication was excellent and check in was easy. Ina, Claudia, and Francesco were very helpful. The location is not ideal but that was not much of a problem. It's a moderate walk or a couple of bus rides away from palermo's main attractions.
Unfortunately, Claudia wrongly accused us of damaging a piece of furniture. The damage was done prior to our stay and we had nothing to do with it (it was a clothes iron burn and we did not use it during our stay). I messaged her multiple times explaining the situation but she did not reply. I understand that she may not be required to reply to my messages but I still think it would be nice/common curtesy to do so.
However, i don't think that this issue/misunderstanding was done out of bad faith. I'd recommend staying at her place.