Sabrina was there to meet me as arranged and was helpful and pleasant. The room is very comfortable with a very good bed and a wall mounted tv. The bathroom is clean and well furbished with plenty of towels. The entrance hall is also a space which can be used but too cold to sit there in December. I imagine it would be a useful space in warmer weather especially as the wifi signal is there and not in the bedroom.
Sabrina has prepared a booklet with info on Ortigia. As I know it well I didn't need it but I'm sure others will find it useful.
Breakfast is provided in a bar next door, but as an English visitor I'd say what is missing is a kettle and facilities to make your own tea or coffee. There's plenty of room to put this in the entrance hall and it would make the accommodation perfect!