The apartment itself was quite a bit nicer than the pictures make it seem - and even the pictures are very nice, so this was a pleasant surprise. The only downside to the apartment was that there are no windows to the outside in the bedroom, and the only natural light is from the window panes in the front door. A great place to use as a pace to explore Ortigia, but not an apartment I would want to spend a lot of time in. Chiara was a good communicator, but did make us feel like we were an inconvenience when we arrived late (about 1 hour, which we informed her of) due to a heavy traffic jam. She did come back to the apartment the day after we checked in to fix the AC and let us collect an item we forgot after we checked out, both of which were very nice gestures, but overall we did not feel very welcome.