Giovanna is very warm and helpful. She writes back very fast and even though she doesn’t speak English, she makes it work! The place is very clean and nicely arranged. The apartment isn’t in Ortigia, but is located in an area of free parking 24/7. In Ortigia you only pay 5 euros to park, if you decide to drive there. Or walk for about 15 min :)
The only thing that doesn’t work so well in the apartment is the shower head and shower temperature. But it’s not a deal breaker. And the photo of the nice view of the ocean is from the elevator hall, not from the balcony.
There’s an elevator and a crib is available for those who need one.