I always start by mentioning how CLEAN this apartment was, as that is most important to me when reading reviews. It was well cared for and spotless. The location was even better than expected, easy walking to all the tourist spots, but far enough away so that it was still private (for an apartment in a city). The washer/dryer was vital for us.
The apartment was bigger than it looked in pictures, including the shared spaces, kitchen, and bedrooms. It was wonderful to have each room with its own bathroom. You really get a lot of bang for your buck!
Beyond the space itself, Susanna truly went above and beyond for us - multiple times. Our flights arrival was delayed when the airline lost our luggage, so we arrived at 3am instead of 2pm. Susanna was kind, supportive, and communicative throughout. She even offered to help us reserve a taxi. She helped us communicate with the courier when we couldn't get through to find out lost bags. We felt like we were her family and well taken care of.