All was well. Lorenzo met us near the apartment. He explained all what we are needed, several times I asked him questions through the whatsapp and got answers in 5-10 minutes. I think it's quite good service and shows that they are ready to help you anytime. There was some isues with bathroom and we communicated with the owner who promised to repair the boiler (leaking sometimes), but I think it's not a problem. Appartment's description is fully consistent. For us it was 5/5.