Roberto was incredibly nice and welcoming. He doesn't speak any English but tries his absolute hardest to make sure you have a comfortable stay. We worked out the conversation through our broken Italian and him using google translate for the more difficult questions. The best part about this place is the location. It's located directly in the center of everything including the Ocean and the train station. We were given towels, city maps, and recommendations of where to go. The beds are comfortable and apartment is spacious. It even has a small balcony which was a nice bonus for us. I would definitely recommend this listing to anyone looking to explore the Palermo are.