Giuseppe Matteo was attentive and communication was easy and fast in English. Self check in smooth as with check out. Even checked in 2 hours earlier than planned, which was a very appreciated flexibility. Appartment as in the pictures, right in the center. Small, but very well laid out, so perfect for solo travel/ couples. 5th floor studio with amazing rooftop views of Duomo, be prepared to burn some calories on the stairs up and down. Quiet appartment, no noise from neighbors. TV with Netflix and fast wifi. I would stay again and would recommend it to friends.