The apartment was exactly as described and made my two days in Palermo very easy and comfortable. Fabiana was AWESOME even though we never actually met. Because of my miscommunication, a late flight, and a cell phone that wasn't working, she had to wait a long time and in the end the woman who cleans the apartment let me in. But she was very kind and even later sent me bus information which was super useful. Sometimes problems come up when you travel, and Fabiana was gracious enough to understand this, which I really really appreciated.