Massimo was great; he always responded on time and gave me great recommendations on where to eat in the City. The room was located in a very centric area on the ground floor, where we could hear everything happening by night :S
Unfortunately, the ground-floor room had a very bad smell from day one; we thought we could open the windows and make it go away, but it didn't, and because of the noise, we couldn't sleep with the windows open... That was the downside of staying in Massimo's room