Whilst the view is lovely and the place offers a spacious home our expectations were definitely not met.
Firstly, when you book the place you are sent a ridiculous amount of messages and “rules” that are expected to be followed. One being you are only allowed to use 0.5g of data a day- so honeymooners if you’re thinking of having a relaxing night in for some Netflix and chill this is a definite no, no! The response that you will receive due to the WiFi being so limited is because it’s a “nature reserve” but truth being told, the hosts just don’t want to spend more on a monthly package. We realised this when we were asked to purchase WiFi and you could choose various plans. (This happened as when we arrived we couldn’t connect).
Another rule, if you want extra towels you have to pay more because it’s a “nature reserve”, and they’re being “eco friendly”.
Even the heater you have to pay for if you finish your bag of pellets. Lucky for us we weren’t there in winter!
You response will be, that it is an eco friendly place etc. However, with the price you pay per night it’s a bit of a laugh.
When we asked for our towels to be changed this didn’t happen either. Communication with other guests on the property had similar issues when asking for things to be done and they didn’t happen.
Lastly, we were quite shocked when we realised there was no duvet cover on our duvet and had to look around the place and find one and make the bed ourselves. There were also some cleanliness issues such as an odorous bath mat and dust under the bed.
Overall, we had a great time in the Etna region - and although the above mentioned points are minor issues, for the price that we paid we expected more.