Daniela helped make the stay comfortable from the beginning. She gave excellent instructions for how to reach the apartment, which was easy with a direct bus from the airport that stops across the street. She had cold water in the refrigerator after such a hot day in Catania, and was able to thoroughly explain everything about the apartment although she speaks Italian and I know only a few words at best! Communication was so easy with her, and the apartment itself is beautiful, simple, and has a great balcony. I asked if we could book again after our weekend trip to Etna, but unfortunately it was already booked--I can only be jealous because this was such a nice place to be!