The most welcoming and helpful host you can imagine, and a charming and spacious apartment. It is well reprsented by the photos and description. Neat and clean, but also with lovely homely touches of flowers on the table, juice and yoghurt in the fridge, maps and books to peruse and that lovely balcony to enjoy the sun (and dry clothes!) Honestly, Francesca's apartment and her friendliness were the best things about Palermo.