We arrived in Palermo at the communicated time, apartment was not ready (dirty and sink not working). It's a very small and old apartment, it does not look like the pictures at all. Immediately booked another airbnb, host refuses to give my money back and has not been responding while we did not even stay in the apartment for one minute. The area also felt very unsafe, it's in a small side street where buildings are being repaired, trash everywhere. Wish I could upload pictures here. Never experienced anything like this and I'm a frequent airbnb user (this is my first time writing a negative review even). Save yourself money & time and do not come here, trust me.