I HATE writing bad reviews but sometimes it's necessary. Our check in experience was awful. The man who checked us in didn't really seem engaged and wasn't very helpful answering our questions. After he left I sat on my bed and it collapsed. I texted him immediately, to which he replied "Could you please send me a picture pls". I sent a picture, and he replied "Ok thank you." I said "Is there anything that can be done?" and he said "not the moment". The bed wasn't fixed until halfway through our stay, so I slept on a broken, slanted bed for four nights...