The apartment building is inaccessible from street level. It is necessary to climb 100+ step external steps (with your luggage) to reach the entrance to the apartment building, which then has internal stairs. None of this is disclosed in the property description, which in the accessibility section represents that it is suitable for people with mobility issues. When we advised the host that my parents could not walk up that many stairs and even I (quite active/fit) would struggle to get up there with our luggage, the host was nonplussed and disinterested and did not offer any assistance. He then became argumentative, hostile and aggressive when we sought a refund. Fortunately this was ultimately granted by Airbnb.