Francesca picked us up from the train station and spent 10 minutes with us explaining what we needed to know about the airbnb as well as the area around our place. They provided maps of Ortygia and even called a restaurant to place a reservation. They also called a taxi for us the day we left. There was water and other food available as well as a fully functional kitchen. We had a wonderful experience and they could have not been any more accommodating. I recommend this place to anyone.