We booked 2 connecting rooms with jacuzzi but only got 1 bedroom with shower. When we raised this to Federica, she said it's due to an error of Airbnb. We were upset that she didn't offer a reasonable compensation, so we contacted customer service of Airbnb that very night. The next morning at breakfast, Jean told us he was very sorry due to double booking we didn't get what we booked. He was very kind to us and promised to compensate us adequately. Eventually we got a partial refund from Airbnb and another partial refund which we believed was authorised by Jean. Lesson learned: If something doesn't turn out as expected, it's better to flag this right away.