AMAZING! Raffaella was brilliant to communicate with and was very supportive of my attempt at speaking Italian :). The location is outstanding, everything is walkable and easy to get to, the street its located on is adorable, the bed is SO comfy that I overslept, water and small treats were provided and also really helpful info for places to eat and visit. Raffaella is very accomodating and easy to speak with and check in was perfect. I fell in love with Syracuse over the space of a day, and when I visit again I will definately stay at Raffaellas place, it's brilliant.