I have to say that Massimo went above and beyond to accommodate me!
not only did I arrive in the middle of the night after a delayed flight, but I also accidentally booked the wrong night and he was so incredibly nice about it, didn't make me feel bad at all and he was so helpful.
when I came back with wet shoes from Etna (after checking out) he let me stay, drink water, dry my shoes and he even gave me different shoes as a replacement! what a gentleman!! above and beyond.
the room itself was great, the hostel was clean and the location is good. I have 0 complaints.