Simonetta was a very nice and pleasant host. Whenever there was a problem, she imediately had a solution: the lock wasn't working perfectly --> she fixed that only hours after. The oven didn't work --> she looked herself, then called the customer service. Although the oven was broken, she still had a solution and brought us a little electric oven. So even if there is a problem, simonetta will always offer her help. The apartment is as luxurious and nice as in the pictures, but the area isn't as nice (but we always felt safe, just don't be surprised and/or think you're in the wrong spot!). We would alwayscome back to this loft, because it was spacious and offered everything we needed.