Raffa and Manfredi are friendly and responsive, and the place has an excellent location in the city center. The AC and WiFi worked, and I was happy to take them up on their offer of an airport pick-up and drop (against a fee). Only minor hiccup was when I received a text that they had entered my room in my absence to remove a spare bed for another guest — this would have been no problem at all except that I had stashed my passport, credit card, and some home currency there! Fortunately, the cushion with my belongings had been placed in the living room and I recovered everything. Would be pleased to rebook when next in Palermo.