We did not meet Sonia in person, however she was very prompt in responding to our request for a flat. She also gave us advice on where to park our rental car in Trapani.
Toni, the property supervisor, met us at the port in Favignana and brought us to the property. He has a lively and warm manner that made us feel at home. He was available for any questions we had regarding places to eat, beaches etc, and allowed us to print our boarding passes on his computer. It was great knowing we had someone we could call in the event of a problem. Great guy!