The apartment is beautiful, and the view is stunning. The communication about the issues with the owner were unreasonable and rude, and if you want to ruin your vacation by every miss communication being your fault - rent this Apartment.
1. The rules are strict to follow from your side, but not the owner’s side.
2. We arrived on time following up the instruction to send a message. Once we arrived there wasn’t anyone there. It was our fault, that the text message never arrived. (We received the delivered note). Once we called, the nice woman arrived and gave us the key. We waited, but said, it’s ok.
3. Be prepared to be very punctual at check out. Even before 7— 30 minutes is not appreciated. The reason - they are expecting a guest for an earlier check in.
4. Please be careful with the number of people you are booking for. The apartment is for 8 people. The price is the same, not dependent on the number of people. We booked for 3 before we finalized our plans.
Afterwards we communicated 5 people - it was a big issue).
4. Please answer within an hour, even during the vacation. We sent all our documents for check in when it was asked. At check in, they asked us again and we were really surprised, as we had already provided it. The providing docs for the additional two people were very stressful. It was just the day after we arrived.
5. - be prepared - it’s not a hotel, although the price is comparable. We accidentally broke a vase, that held running water from the air-con. By the price of the Apartment it should not have been an issue. But it was a big one.
6. - be prepared to receive unreasonable reminders such as close the gates etc.
7. - be prepared - kids (13) and (10) should sleep in a bed together under one bed line. The beds are easy separate-able, however asking for this was a big issue because of additional bed lines. Finally we received the bed lines, however it caused additional request which was not appreciated from the owner’s side.
8. - be careful - sort waste - is a big issue, every day job. Different types of waste should be put on the street on particular week days. If you can not manage this - it is your fault.
We had a big conversation with owner, where I am tried that we have been enjoying Fontane Bianche for 9 years and are ready to find a solution with open communication. I never received the answer.
For that service - the price is definitely to high, unfortunately only because of unreasonable pressure from the issues and and difficulties to find a solution.
Other than that the apartment was very beautiful and we mostly enjoyed our time there.