Massimo was there to meet us and show us the appartment. There was also small welcoming gift which was very nice. The appartment itself was better than in the pictures. Especially the view from the balcony was amazing. There was also maps of the city available and Massimo was nice to give us tips where to go and eat. We had slight electric problems with the owen and washing machine due to weak fuses or something like that, but nothing major.