Cinzia was so kind and responsive. We had an issue with the fireplace and she came to fix it right away. The kitchen is very nice and I was able to stay comfortably with my infant son and 2 dogs. The beds are super comfortable also! The views are breathtaking and the jacuzzi was hot, takes a while to get there but worth it. You must be a confident driver to get up there because of the steep hill, but we were able to with our SUV and small car. Visiting Castelmola was entertaining and beautiful. I highly recommend this place.