She is very nice and responsive! She doesn’t speak English so you’d better to speak Italian or use translation for the communication. Also one thing is that she informed us that the space we booked is currently under the construction so we couldn’t use upstairs at all and it was a bit embarrassing.. She could have informed us before, not after check out.. It gave us a bitter taste. Apart from it, she was willing to help us! FYI. If you bring your luggages, there would be so many stairs to go from central (you have to climb a bit)