Sarah was very nice and responsive in a short time. The check in was hard because we did not know we should not enter the roads leading to the house with the car - these roads are very very narrow and our rental car was badly scratched (damage we have to pay for). Ask Sarah ahead of time where to park, there is a wide road right underneath the house. The house was really nice and comfortable, we were there one night but had a great time, Modica is gorgeous and Sarah let us leave our things after the check out so we could walk around town. Recommended!