Communication went very well, they were available. Ida also seems like a very nice lady
But there was something wrong with the sink that gave us shock / power when we washed our hands in the bathroom. Very uncomfortable, and impossible to use the sink in the bathroom. The day before we left there was no water, then there was no possibility to go to the bathroom, shower, or brush our teeth, drink water etc.
There was no WIFI in the apartment.
It was a shame because we liked the apartment in general, it was clean and nice apartment and we left the place as nicely as we could, folded the towel and made up the bed, (could not clean everything because the apartment had no water).
The balcony was and the view was awesome, many good restaurants near the place and the location are very good!