Francesca is a lady and did the best to fix things and to help, she also gave us a very late check-out, not complains to her, but so far the apartment is really not ready for a tourist week.
First day just after entered we found the room without window or AIR (Francesca took care bringing a fan) , no INTERNET was not installed (not possible to check at night work e-mail's nor to program the day without knowing buses, places and suggestions, nor to be in touch with the family), just after coming NO WATER (only few critical hours, but Francesca fixed soon), building key was broken (a neighbor was opened until said "last time") and apartment key difficult to open (my wife succeed but I could not).