I would rate this place 10 stars if I could. It was absolutely perfect. Having stayed in hotels for the earlier part of our travels, it was so nice to have people show us true hospitality. They provided us with water bottles, treats, and all amenities. Eduardo mapped out some nice places to eat and drink and offered us exclusive discounts upon arrival. Not to mention the apartment is the most beautiful place I have seen, completely redone and perfectly clean and the bathroom oh my! Such a beautiful apartment with a romantic and homely feel. We were most worried about the parking situation on Ortigia having never been before but they ensured they saved us a free parking spot upon arrival so we did not have to worry, and pointed out alternative parking. We had troubles with our luggage having it lost, and the staff were all responsive and helped us retrieve it and contact the delivery company. Don't hesitate twice to book here, you won't regret it.