I have never written a bad review of any airbnb that I have ever stayed at - and I have stayed at quite a lot - so this is my first. I'm sad that I need to write it, but I feel I must for the sake of other airbnb guests. There're two issues that made me and my girlfriend's stay a bad experience. First issue: We had been looking forward to going to the market and cooking at home in our airbnb's kitchen. But when we tried to turn on the gas to the stove, gas was leaking out from all the burners. Immediately I wrote Giuseppe about the issue and a few hours later he sent his mother who, of course, couldn't do anything about it since the problem was that stove was extremely old and that the gas switches were incapable of opening and closing for the gas in a orderly manner. Instead of excusing for the inconvenient and expressing some kind of feeling about the fact that we could have got ourselves killed in a gas explosion, Giuseppe just told us that we should stop using the gas (well, obviously) and that he would go and buy a new kitchen. Well, we were leaving after two nights, so of course the new kitchen didn't arrive before we left. Bottomline: we paid for a kitchen - a service we didn't get, and moreover risking our lives in gas explosion. Secondly, the communication with Giuseppe was lacking kindness, and even at times it was rather rude. This lack of kindness lasted only up until the point that he wanted me to make a good review of our stay. In the messages I received after our stay words of kindness and affection were in abundance. Really, that's not a good approach. I hope Giuseppe, in they of getting mad and trying to come up with a lot of excuses, will learn from my review and reconsider his concept of costumer service. All of our communication was online and most of it in Italian, so it was not a language issue that prevented Giuseppe in communicating in a polite and gentle way. We never met in person. My girlfriend met his mother.