Perfect host, perfect location, perfect all around! Luigi in particular was great. He patiently waited for me to arrive at the apartment and then generously insisted on carrying my (rather heavy) suitcase up the stairs for me since the elevator happened to not be working (it was promptly fixed within less than 24 hrs). He's very friendly, gave great recommendations for food and things to do, and always responded quickly. The apartment itself is great too! I can't imagine a better location in Palermo, and the view from the balcony is simply stunning!