My sister and I spent one night at Cinzia's airbnb in Catania. We LOVED it and would stay again. The airline lost my sister's luggage, and Cinzia was amazingly helpful. We were late to pick up the keys because of needing extra time in the airport, and she accommodated us. She even let us give her personal phone number to the airline and helped us with the language barrier. I cannot stress enough how helpful and flexible she was. We had read other reviews that said Cinzia does not speak much English, and this is true. However, she has a translator ap on her phone, she knows all the words she needs to explain the features of the apartment and she is patient and friendly so when we couldn't figure out the right words it was never frustrating - we just kept trying and it was fine.