The apartment is very beautiful and nicely decorated. But this is about the only good thing about the experience. Location is in the heart of the centre and you can’t usually get there by car as the streets are closed for pedestrian use only. Super loud environment and not well isolated building, so you will experience a lot of noise. If you need quietness to sleep or rest well, this is not for you. None of the guys spoke English at all. I messaged in English, they responded in Italian. I called, he couldn’t speak to me. Then when we were about to check in, he didn’t pick up the phone for about 5 hours. Not when calling, not when messaging! The check-in time on airbnb says 13:00 but he told me we could go after 14:00. I specifically said we were coming by car and that we needed somewhere to park. He assured me that there was underground parking and also plenty of space on the street - the street on which you can’t even go on by car!!! Absolutely awful. Didn’t respond, then lied. Wifi isn’t working either. Only giving this 2 stars as the apartment was indeed gorgeous. Everything else absolutely and utterly ridiculous. Never had such a bad experience with a host and I’ve been using airbnb for years!!