Francesca is a highly organized, informative, polite organizer that manages all customer questions and concerns about the apartment. She always responds in a detailed and timely fashion. Her apartment (really more like a house) is fully furnished and equipped to meet your needs. The view will take your breath away. It is a short 10 minute walk from the center of Taormina but you will need it after the fresh pasta and cannoli. Marco (her brother in law) met us when we arrived. Francesca arranged the pick up and it went perfectly. Marco gave us a map as well as tips on various restaurants. The house had wine, bread, fruit, water and other things to hold us over until we could get to the market. The kitchen is fully equipped to prepare any meal you want. I sent Marco many text messages asking questions about all types of subjects during our stay. He responded quickly, gave us advice on what to do, and maybe more importantly, what not to do. I could go on and on. Francesca and Marco made Monica and me feel not like customers but family. You can’t ask for more than that! Bravo Francesca and Marco!!!