From the moment we arrived, it was awful. We were given the wrong address so got sent to the wrong address which resulted in us going to someones own home and asking when they would be checking out which is not only rude but also incredibly embarrassing for us. We were told check in time was 4pm but then on the day that it was actually 5pm instead. At 4pm we were in the local town doing some shopping and we then received a call asking where we were? So that caused stress and confusiion and resulted in us rushing our food shop. When we arrived, the owners looked at us and asked our age and stated we could not enter the villa because we were under the age of 27. After talking to Novasol and Airbnb for an hour, they finally agreed to let us in the villa. They then asked for 284 euros so we then had to argue it was only 240 euros (30 euros per person for cleaning, towels and bed linen.) They eventually agreed. However, they then asked for a further 500 euros for bills which was not in the contract and we were not pre-warned about so did not have that money anyway. We stated we would not pay it so spent hours on the phone with Novasol and Airbnb trying to sort our this situation and looking at local hotels at it seemed we were now homeless. After about three hours, Novasol agreed to pay the bills and we were allowed into the villa.
There were no useful numbers for taxis, nearby restaurants, takeaways, etc.) No instructions on how to work shutters, the gas oven, the lights, or the aircon. The oven resulted in us having to invite the owners back but had to go three days without it. The lights in one bathroom and two bedrooms did not work. The freezer door handle and one bedroom door handle were loose. One shower had no hot water and the other shower fixing was broken so you had to hold the shower head. The toilet seats were broken so slid around when you sat on them. No kettle, toaster or microwave. The bins were tiny and not suitable for a villa that is advertised for twelve people and there were no instructions for the bins either making it difficult for us to understand which bin is which. There were ants everywhere, even inside the villa. The internet only worked for the first two days and then we were expected to pay extra to keep it at one euro per MINUTE. Therefore, we had no internet for the final five days of our holiday.
The location of the villa is not as advertised. The nearest town and nearest shop were a 45 minute walk away. The nearest beach is a 30 minute drive away even though the advert had a photo of a beach. This resulted in us spending up to 1000 euros on taxis all together for our stay.
Overall, the villa was falling apart and very old fashioned. The location was not as described and not suitable for any holidaymaker. Novasol had awful customer service and spend most of their time trying to get you to pay extra for lots of fees they only like to mention as soon as you are on the door step of the villa.