Never spoke with Pietro but his mom Antonella was helpful with communication and spoke English. Her friend let us into the apartment and she spoke zero English but we made it work. You can’t drive up to the apartment so you’ll have a five minute walk up some cobblestone stairs so just keep that in mind if you have a large suitcase! The air conditioner worked very well as did the Wifi. The balcony was my favorite part and we had breakfast there every morning and took amazing photos. Would love to stay here again!