Alberto was very kind, helpful and full of great suggestions. The apartment is in an excellent locations with a fantastic balcony overlooking the piazza. However, we were concerned about the security of the apartment as it was obvious that the door had been previously forced open. Also, we stayed on the weekend and the music in the piazza was quite loud into the early morning. Earplugs recommended. That said, we had no problems and enjoyed our stay in Palermo.