We stayed for a week in Maria's apartment, and it was a great experience. Maria was friendly, responsive, and gave us a thorough overview of Palermo. She's very available (lives next door) and responded right away to any questions or concerns. She also took the time to chat with us and share insights into life in Sicily, which we really enjoyed. The apartment is spacious and quiet, and the indoor/outdoor terrace and kitchen (and views) were especially great. Amazing views of old city from there and every window. The location was convenient to the Ballaro Market, central city sites, and dining. The washing machine was a real plus, and there was good wifi (I worked remotely for the week). The elevator was a definite plus (very rare in Sicily we learned), though it wasn't available twice for short periods while we were there (broke down once, power outage another time). Maria was very responsive and it was fixed much faster than we expected, but if an elevator is essential to you, it's just something to be aware of.