Let me start by saying this villa is grand! It is beautiful throughout and there are incredible views from all around the villa. It is perfect for a great view of Etna and of the sea! Check in was very smooth and the host had kindly left water and milk for us.
There was a little confusion as to how many people were staying in the villa and although when we had booked we had specified that we were 11 people for some reason it was only set up for 8 and we were asked to pay more money to accommodate the one rest of our guests! This was not expected and we were a little annoyed by this. We then experienced some issues with hot water and toilets not flushing properly. We contacted the host on a couple of occasions but we didn’t get any reply! We were also promised extra towels and these did not arrive either. It was especially difficult as we were here for a wedding and expected to be able to have hot showers- only one shower worked despite there being 3 in the house and even then it was only luke warm. My sister, who was the bride, had a cold shower on the morning of her wedding!! One of the sunbeds was also broken and we couldn’t get the hot tub hot enough even though we were assured it was working correctly.
Overall, we loved the villa and it’s beauty but it was a shame about some of the things that went wrong and lack of response from the host.