Raffaella was a really big help as we got in late and had to navigate from there. It's really central, has an elevator. When we were there, there was no-one else on our floor, but keep in mind that this is a number of rooms in one location. You still have complete privacy, but there may be other ppl staying on the floor. Room was well furnished, great bed, lovely communal kitchen and lounge area too. Biggest thing for me was how helpful the hosts were