Andrea was very communicative and had other people also help with our check in/out process, which was easy. They had great suggestions for local activities and restaurants.
Since it was the middle of summer, be warned that it is very hot inside with minimal ventilation (we had to keep the front door open for air due to the lack of large windows). There was a fan to help cool.
The location was excellent! It’s in the middle, so it’s close to everything in Ortigia. Additionally, since it’s one street away from the busy streets, it’s actually very quiet at night for sleeping. I would recommend this place for its location!