Awful! I arrived a bit early but I thuoght it was no problem since it is a B&B, so it has few rooms and guests besides me. Apparently it was not that easy, so the host is not in. My bad, it's me being early. I call him and he says that he is on his way, so I wait. Then he finally arrives but does not inform me right away, but like 20 minutes later. So I spent something like 1 hour on the street, in Catania, in August (there were maybe 40 degrees outside). No apology whatsoever.
I get in and he asks for 1 euro city tax (no problem, but I point out that it would be nice if he writes this additional cost in the "additional cost" section on Air Bnb, as any other cost that may occur. He says that he never uses that section); he shows me the room and I see that there is NO air conditioning which, on the contrary, was specifically mentioned in the descritpion. I tell him that there should be the air conditioning since he wrote it in the description but he does not believe me!! I have to show him the Air BnB page of the room to show him what he wrote (!!) but funny story, when he sees it, he calmly states "but this is not my room! never had this room".
I was speechless.
The host and his wife (?), which showed up meanwhile, started saying "never had a guest like her", like if it is something extraordinary to demand the room that you paid for. Extremely rude behaviour.
No problem to have a reimbursment but he refused to give me back (or cancel) the registration paper (the one that has to be handled to the authorities when a hotel, B&B checks in people).
Terrible.