From the day before we arrived we had great communication with Lorena, she sent us very clear instructions to get to the house and a lot of recommendations for useful places around the area (supermarkets, nearby restaurants/bars and bakeries). We were able to check in earlier and the staff that was cleaning the pool and handing over the keys were very friendly. The apartment is great too, nice and clean and a super comfortable bed. The pool looked really nice too, sadly it was too cold otherwise we would have definitely gone for a swim. All in all i would definitely recommend staying here, we really loved it.