Lorena was very responsive when I had questions. The apartment is wonderful, very spacious and had great wifi. You can't beat the location, it really is central to all points of interest in the old town of Ortigia. Take note if you are driving, parking is not close to the apartment but Lorena made all efforts to help with parking & get us and our luggage to the apartment. A fast check in but there was plenty of local information provided for anyone to navigate this beautiful city center. I would recommend to anyone visiting Siracusa.