The Airbnb did not meet our expectations, mostly because of the bad communication. It is a shame to see that the reviews have been good until September (we booked in August), but something has changed during the last period. Our guess is that Alessia is not running the place herself, but leaves it up to others who are not easy to communicate with, not punctual and not helpful. The place itself is fine for one night. Do bring earplugs though.
We chose this Airbnb because of its location as there would be easy parking and we wanted to drive to the airport the next morning without having to challenge too much hectic traffic in the city centre. Because we already stayed in another Airbnb in Palermo the first night of our holiday, we knew that entering the zone where this Airbnb is located requires you to register your license plate for 'ZTL'. If you don't, the city of Palermo will charge you 150 euros per day. The host of our previous Airbnb arranged the ZTL for us (we paid him 5 euros per day in cash), as non-Italians cannot arrange it themselves. This is why we reached out to Alessia beforehand to ask if she could help us register for ZTL as well. The communication was very difficult: the woman we communicated with (not sure if this was Alessia) did not speak English and did not help us with the ZTL. As an alternative parking spot without ZTL, she suggested Piazza Kalsa, which is also within the ZTL zone. We ended up parking our car in a dodgy street 10 minutes from the apartment. Even though we told the woman we would arrive between 12 and 12.30, she did not send us the promised picture and code of the 'smart lock'. It was not until 13.00, when we were waiting outside the apartment with our luggage, that the woman finally picked up her phone and told us that her brother was on his way to give us the key.