Giorgia and Mattia were very helpful from the beginning, double checking our arrival time to ensure check-in was as smooth as possible.
On the first night we had a problem with the hydraulics on the main bed. It was past 11pm but I still got a reply from them within minutes!
They were also kind enough to let us keep our bags in the apartment for a few extra hours on check-out day, which was extremely helpful.
The apartment looks great—that much is obvious from the pictures. What really sets this place apart is how helpful and kind Giorgia and Mattia were.