Our host was there to greet us and show us how everything worked. She also had provided some pastries for breakfast the following morning and some basics such as tea, coffee, sugar and milk. All of this was much appreciated especially as we had been travelling all day. The apartment was beautiful, very well located and spotless. Some suggestions for sightseeing were also left with some books on local attractions. Our host was also responsive to any questions we raised and helpful in printing out a lost travel document which was really above and beyond what we could have expected her to do. We could not have wished for a better place to stay or to feel more welcome for our first time in Palermo.