Communication with Vera (Rosaria's sister) was easy and straightforward. Our flight from England was delayed but Vera waited for us and gave us a warm welcome. She had left some breakfast essentials for us, and gave us some complimentary tickets to a swordfish festival which was taking place in a nearby village - this was such a lovely touch! We had a problem with the boiler on the first day and Vera got it sorted within 10 minutes of my phone call. The duplex flat is ideally located in the centre of Acireale. There is air conditioning in all the rooms, and the roof-top terrace is very pleasant. Checking out was easy - Vera met us at the flat and brought us some lovely traditional almond biscuits, and always with a smile. I would definitely recommend Vera and Rosaria's flat to anybody visiting Acireale and its surroundings!