The two of us stayed here for three nights and had a great welcome from everyone: Roberta was most helpful, communicating fluently in English; Isabella the concierge was kindly and welcoming and the two guys who ran the garage parking, Mario and Roberto, were on hugging terms by the time we left, and completely reliable.
The apartment on the top floor, with a lift, was spotless, spacious and airy, with great views of the city and mountains from floor to ceiling windows. The cooking facilities and bathroom were very clean and everything worked. The bed was very comfortable and there was plenty of storage space. There was a good sized terrace, shaded, and again with spectacular views. It was a bit cool in May otherwise we would have taken meals out there.
The neighbourhood felt safe with local cafes and shops and good bus links into the centre. The free parking was a valuable extra as the congestion zone and major traffic issues make driving and parking tough going for the visitor.