Tonino was very nice and accommodating as we were delayed due to train's late arrival. After than things went downhill. There is no washing machine nor was there a microwave as described in his ad. I sent him a message asking about this but never heard back from him after we got the keys. Also there still were no cutlery in the unit. I saw previous reviews mentioning no cutlery but they were from 3 years ago, now there are a couple of spoons and a couple of knives