Our stay in Palermo
From our first interaction with Vincenzo to our last, he was very friendly and helpful. He gave us a contact number of a friend of his (Valentina), who provided us with transfers to and from the airport. She was reliable on both trips and fairly inexpensive - €30 per journey.
On our arrival, we were met by Vincenzo just outside his apartment and he pointed out a few local places to visit and then took us inside. The apartment was very clean and tidy and had all the amenities we needed. The only equipment not available was a washing machine and an oven (as per photos) but these were not neccessary for our stay.
The appartment was very secure. We had one key to get into the main building, which locked automatically from the inside. We had a second key to get into the appartment, which had a four-bolt locking system and there was also a thumb turn lock at the top of the door on the inside of the apartment. We felt very safe at all times.
Vincenzo was very attentive. When he learned that my partner had been bitten by a dog in Palermo he was very alarmed and offered to both call an ambulance and to meet us at the apartment to help us. When the water went out in the town and the taps ran cold with low pressure in the apartment, Vincenzo and his father arrived with in 20 minutes of seeing our message and turned on the reserve. They also showed us how to do it in case of any future incidents.
In terms of location, the apartment was in the heart of Palermo: very easy to find some food/groceries and is walking distance from hisorical attractions, markets and the docks. It also has nearby train/bus links for trips to Mondello Beach, Monreale, Cefalu etc. We will have a seperate review on Trip Advisor for our review on Palermo itself - in case anyone is interested. If you do stay in Palermo then I would definitely recommend this appartment.