We booked at the last minute and even though Giovanni was out of town , he made sure the cleaning lady came and prepare the appartement within one hour! The place was very nice but a word of caution! We parked the car in the street, and the second day we got a parking ticket (€85! But if you pay it right away it was €61)...we were not in front of a passo carrabile either...so my advice is to leave your car at the parking Catania...Giovanni said it had never happened to other guests, but still, better be safe than sorry!