The communication with Carmen was really good and she waited for us patiently while we got lost in Palermos traffic. We staid in March when it was still very cold outside, but there was the opportunity to heat the main room, what was really nice. Carmen thinks about small details like coffe , oil and shower cream what makes you feel welcome. Also ist is silent during the night and you sleep well. All in all I can fully recommend to stay at her appartement!