I haven't met Daniela in person, but she always replied immediately on sms or email. The apartment is very large, and friendly. The double bed is very comfortable, you can relax after walking in Siracusa all day. The terraces are absolutely fantastic, even in wintertime (if we can call it wintertime in Sicily :)) You can watch the beauty of the sea all day, walk in the old town, have the best coffee in Minerva and have a pizza buoinissima just at the corner at da Mario, even there's a little shop next to it. If you are looking for the perfect flat, this is it! Grazie!