Angelo is the person we met and dealt with. We stayed in communication throughout the stay as we had questions on a few occasions. Angelo was extremely responsive and very helpful as he knew the area very well. He arranged transportation, dropped off extra keys, even steered us to where we could find air to fill our tires! I do feel that he went above and beyond in his efforts to make our stay pleasant. You can't help but have a wonderful time here! Perfect location for seeing all the UNESCO heritage cities!