Not a great start or finish at this Airbnb......We travel extensively and only a time or 2 have we been disappointed and this was one of them! To begin with, before making the reservation we had written to the host about some of the past reviews and their comments on the drunken loud neighbors & she assured us that was no longer a problem, she said the issue was resolved and nothing could be further from the truth......they are still acting like a bunch of animals. From 6 pm in the evening until wee hours of the morning (2 am), the bedroom at this apt shares a common wall with the neighbors living room and there is a window with a shutter between the 2 so it sounds like they are in the same apt. When we mentioned to her about the noise she said we could sleep in the upstairs loft on a fold out couch which is only the size of a full bed, not even queen sized and you can still hear the neighbors- thank goodness we travel with a sound machine for such instances which only made it slightly better...Our flight was changed getting into Palermo and we had asked for arrival instructions and corresponded with the host a few times asking her to clarify where we were suppose to park and meet with her. She dropped a pin on Google maps which put us in the middle of a city park with no way to get to the pin or a place to park. Her instructions were very vague and when we got to a restaurant and texted her to say that we were almost there but were having some issues as to where to continue to, she asked where we were and we gave her the name of the restaurant and her reply was: ask someone in the restaurant how to get there. We finally ended up getting to where we could park after a very long, stressful drive and asked her to please come get us or tell us where to go. After a considerable amount of time passed she showed up and walked us back to the apt, gave us a key and said goodbye. She seemed not at all happy to be welcoming us and upset that it was later than she planned, clearly due to her poor instructions. We realized in the light of day she could have given us the name of a restaurant across from the park in the exact location we were to park! If you have a car, this Airbnb is not a good choice. Although, it says free parking -it is about a 5 minute walk from the apt and there is very limited parking and once it is full there is no other choices, you would end up waiting until someone leaves. We only left in our rental car 2 times because of this and were lucky that when we returned we only had to wait about 10-15 mins to find a spot, and it wasn't high season when we were there plus we came back late afternoon each time we left to make sure if we had to wait it would be in the daytime. When we arrived at apt....The unit was hot, the fridge wasn't turned on and was leaking on the floor, there was no AC remote in sight, so after searching for some time we finally found it stuffed in a drawer and was able to get the apt cooled down. I also want to mention that it feels like you are in a cave with no window views to the outside. All the windows are frosted and you can not see out. Since the beginning of our suppose to be 10 night stay we reached out to her to ask about providing basic items needed -kitchen needs several things to be functional including kettle for hot water, there is no microwave, toaster or toaster oven that works, sharp knife to cut vegetables with, vegetable peeler that works, cutting board, better wine cork screw that works, a beach towel or 2 would be really nice, a portable cooler would also be helpful. Each time her response was sorry NO, I can't provide for you. So, we had to buy all these items to be functional. We notified her about the leak by the kitchen sink and she did nothing, so we tried to keep it dry by using some dish towels. We arrived on Saturday night and by Tuesday evening around 7 pm the internet went out, we notified her about it and she said it was because her cheap plan than she uses was out of minutes until next month or billing cycle. She could not purchase more, she even said in her opinion we used too much. When an airbnb advertises free wifi as an amenity it should not have a limit on usage unless specifically advertised that way and this was not the case. This was a deal breaker for us as we had to have internet so we bought a cheap plan ourselves to give us minimum usage and found another accommodation to suit our needs. Once we notified her we would be leaving sooner than scheduled (the next morning) she responded with a very hateful attitude and let us know she was upset we were late arriving the first night and she had to come get us and again let us know it was our fault for using too much internet and she would be happy to see us go. We went to bed around 11:30 and woke up around 2 am as it was very hot and that's when we realized there was no electricity to our apt. Later that morning when my husband went for a run he noticed walking out of our unit the neighbors unit had electric and the downstairs one had lights on too- very suspicious that ours was the