we booked this place for six weeks to get away from everything. on arrival, the alarmed gate to the property was broken, which set off the alarm repeatedly at all timed of day and night during our first week there, with arrival of the police repeatedly, who we then had to talk out of arresting us, fun times (eg at 4am). the front door doesn’t look (so always bring all valuables). the dishwasher blows the fuse and never worked. the bed is not the size for two human beings. there is no kettle. then you run out of gas (as its hooked up to propane tanks) - so no hot shower or cooking but it takes days of freezing and waiting to get the host to even respond (we ran away to a hotel for two nights as it was unbearable). when we return, after weeks of this crap, the real crap started. the septic tank over flowed in the shower with feces everywhere. but don’t worry the host will keep you posted on when this could possibly be resolved. instead ur asked to open the gates for the gardner at 8.30am. priorities. needless to say, we packed up, and booked a new airbnb and left. sitting around waiting surrounded by shit without being able to take a shit, that was just the final straw. throughout the first weeks, as recommended by airbnb we dealt with each issue with the host directly. with the shitshow commencing we reached out to airbnb customer service directly for help, but instead of helping us find a new place and helping us get a refund for this horror show of 4 weeks, we were told since we only reported directly to airbnb with the latest of a long list of problems, we wouldn’t get a refund for the days we SURVIVED there. oh also, airbnb customer service managed to confuse our booking here, with a second for our family in the USA (without our awareness, they went ahead and canceled a booking for a disabled elderly, then we couldnt reach them for 4h on thanksgiving weekend, not that we hadn’t had a stressful 48h after a stressful 4 weeks; again just reached out to the host directly in the USA begging for help who thank god was human and let us rebook. on our costs.). Airbnb screwed up on every possible level, the WonderfullyItaly host is everything but wonderful, and we not only didn’t get away, we are now in debt because of it. So if you want the worst nightmare of a holiday, I highly recommend this place and booking with airbnb. PS- Id give zero or -5 stars if that was possible.