Martina has always been prompt in her responses and flexible with changes. We arrived 2 hours late due to traffic and she has switched on the AC for us to keep us comfortable after a long journey. She was profesional with corona, wore a mask and kept her distance during check in. Always responded quickly. The place is amazing. The location is great for the local sights and culinary adventures. The terrace kept us late for dinner since its just such a pleasant space to have an apero. There is a pleasant aroma in eqch room and the whole flat was decorated with a great style. Over all 5/5 would recommend staying next time youre in Palermo!