Addolorata responded immediately to all messages and questions. Very responsive. She met us in the parking area, explained where we could park (for free) and escorted us up to the apartment, which was ample, very clean, and fully equipped. Later, we had a bit of difficulty understanding how to raise the heat on the thermostat (never did resolve this) so it was a bit chilly since we stayed there at the end of November during a cold snap. Otherwise, everything was perfect, and I would recommend her place.