I have taken one week to think about my review. As a Airbnb host myself, I have never given less than 5 stars. Unfortunately I have to give this property and Andrea 2 stars due to misrepresentation of the property and treatment by Andrea.
Most importantly the AC was not working properly. When I arrived and for the first 24 hours the apartment did not drop below 30’celcius/85’ F. I booked this place specifically because it was late July and in the city. I had intended to live in the apartment with my kids, cooking meals, working etc. It was impossible to sleep and stay inside. When I told Andrea this, he told me to try opening the windows, which obviously I had done. That only let in more hot air and noise from the restaurants and traffic below.
After I spoke to Airbnb and they were involved, Denis (the other host) installed a portable AC the following day. But my kids and I spent two nights with 30’C. For the remaining 6 nights it never dropped below 27’C/ 80.5’F.
Besides that the kitchen was not clean and smelled bad, I found crumpled and open bags of chips on the shelf and a cockroach. I had to buy a cutting board, knife and bottle opener. The drawers in the main bedroom were dirty and I had to wipe them out. The towels and sheets were stained and ratty, no clips to hang the laundry out the window, etc. No instructions about garbage, which is on a schedule to be picked up outside the door. I am fluent in Italian though and so many things I figured out on my own asking the neighbor and others.
Lastly, I am left with a bad feeling about communication from Andrea. He was never very nice about the AC and treated me like a hindrance (in Italian). I am a super host and have properties myself. I deal with things constantly and am always trying to make my guests and hosts feel supported and happy. I only feel harassed by Andrea and also was never comfortable in the apartment.