WORST Airbnb experience ever!!

We spent two night in this apartment, the location is really good but this is the only good point of this airbnb.

INDEED:

- The window of the room was broken which is, first of all, not super safe, but in addition as you are in Bari Vecchia there is a lot of noise in the morning including very close church ringing their bells in the morning + people general activity (talks, scooters etc) so don't hope to sleep later than 7am/8am.
- There is no hot water at all.
- The shower was super dirty (even if there is cleaning additional fee in the price) and the basic products are not there (no soap to wash your hands, no shower mat). When I asked to the cleaning woman if it was possible to also clean the bath she got pretty angry and basically offer me to do it myself.
- The toilet are not working !!!
- The door lock of the in front door is not working properly so when we came back on the evening we where locked outside, and the other guest was blocked in the apartment for about 2 hours. We tried to contact the hosts but nobody was answering on the phone as it was late. After an hour of trial and manipulation of the lock we finally managed to open the door but it was the most annoying and stressing experience of our holidays.
The day after the only answer I got was through the airbnb platform, after I detailed all the problems of the apartment + our "locked-out experience", and it was "I apologize for this but REALLY I AM TRYING TO SOLVE IT", however nobody ever came to fix anything during the day or tried to contact us on the phone.

As you can see this apartment was very "experimental".

Will definitely never go back there.