i never received any check in information, i was ill and extremely tired and i was never given any information about how to get in or my bed. once i had called them and managed to get in i had to find a spare bed because i only had 6 hours before i had to leave for a flight and i hadn’t slept for two days. then i was woken up and disturbed while cleaners tried to tell me i was in the wrong bed but would not tell me which was the right bed and it was hard to sleep after that