First, my review is mostly for those traveling the end of Oct / early Nov as (the temperature gets colder) and for non-European guests.
Pros: The place looks exactly like the photos, very clean & well decorated. The location is perfect. Right next to the the old city walls so you can easily park your car on the street and bring your luggage a few steps from the old city entrance. Also, the LOCAL staff is AMAZING! They are very attentive, responsive and caring. Wonderful team on the ground. However,
Cons: I did not care for the remote staff. this is not Cristiana’s home. She is just the assigned rep. However, I found her Airbnb messages short and vague and it took forever to get the Airbnb lockbox code. This team sends you some messages on Airbnb some on email some in a pdf attachment however the pdf attachment doesn’t have live links. The Switzerland team tried to blame their inefficient process on “Its Italy”, which I really didn’t appreciate because my concerns had nothing to do with Italy or Italians. It was the REMOTE team that would not easily give me the local teams phone numbers to get the lockbox code. Also, I work remotely, and I didn’t have working wifi 90% of the time I was there. It’s because the unit has power surge issues when there’s heat and other electrical uses like lights on, charging your laptop or running the washing machine at the same time. The electrical power kept having issues and it’s not easy to get the wifi to reset (someone has to physically come and take care of it). I think my negative experience was just the fact that I was coming into town when the weather was getting very chilly, and I’m an American who uses a convertor to charge my laptop etc so maybe that’s why I had so many problems. I recommend people working directly with the local team as fast as possible and stay at the home during the spring / summer. It’s a really cute place with a great location. Too bad I couldn’t enjoy actually being in the home since it rained for 2 days straight. But, Martina Franca and the surrounding area is lovely so enjoy!