Unfortunately we had an awful experience, due to the approach and the behaviour of the hosts. I expressly asked one day before the check in to make sure the house is warm and cosy, but unfortunately this didn't happened. The house does not have a proper heating system, but just 2 small electric radiators which were off at our arrival. Basically there were around 16-17 degrees at our arrival and the radiators were not able to heat the space for the night. The 6 years old girl could not sleep during the night, saying constantly that she is freezing, reason why in the morning she got the cold. I have contacted the hosts, but they didn't want to help in any way and started to offend me, calling me names and insulting, and saying I'm like all those other people, reffering to romanians, as I am originally from Romania. At that point, I was forced to close the call and contact Airbnb, who started an investigation for discriminatory behaviour, while we checked-out immediately, interrupting our holidays.