There are a number of nice features to this smallish apartment but also several significant deficiencies. It is modern and clean, has a nice bed and a nice view of the “harbor”, (when you’re standing right at the window). But there were several shortcomings and things that were disappointing.
Before leaving on our trip, we needed to communicate with the owners about a change in schedule and pricing, they refused to communicate with us directly, and instead said we needed to deal directly with AirBnB. Essentially, this meant that they took no ownership of the issue and made it entirely our responsibility. Going through AirBnB was challenging and frustrating and took many calls on our part consuming 4 or 5 hours over a week’s time. We have never had an issue like this before, and never had an owner not willing to communicating directly with us when there was an issue. These owners made the situation our problem rather than being helpful on their end.
When we see “Super Host” on a listing we have always received Super Host treatment at the properties we have stayed at. That was definitely NOT the case here, these were not Super Hosts, their customer service was shockingly poor.
Back to the deficiencies in the apartment itself:
* There were no instructions on how to use the heating system and the stove. Through our own efforts we were able to figure out how to use the heating system however it heated the apartment very slowly taking more than 24 hours for the apartment to be comfortable. We visited in winter and it was cold and windy outside.
* The stove is very small (two burners only) and does not function properly if two pots/pans are used at once. It is an induction system and pans have to touch the top fully in order for the system to work. So basically, this meant we could use only one burner at a time.
* There is a very small water heater. It will only accommodate two extremely short showers before their is no more hot water.
* When we arrived, the wall heater in the bathroom was inoperable and the plumber was needed to get it working properly the next day.
* One of the reasons we use AirBnB is to cook at home. The kitchen is inadequately furnished with cooking gear, for example there are no knives for cooking...not even a paring knife.
* This is a small issue, however the freezer had not been defrosted, was coated in ice, and thus the freezer door could not be closed properly.
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Because of all of the issues with both the apartment and the host, we cannot give this property more than 2 stars