This review is NOT about Francesca's place, because when I wanted to extend my stay by one day, it wasn't possible, so she arranged for me to stay in a family member's flat which was only listed on Booking.com (under "Welcome Home, Bari"). She assured me it was still guaranteed under AirBnB's guidelines, though I'm not sure if that is the case. I now feel I should never have accepted it. She did offer me the chance to find somewhere else (and even gave me a tiny discount for the inconvenience, as she knew I was never convinced by the alternative flat), but as I had booked her place months ago, and only added the extension request later, there was nothing I wanted on offer, so I accepted the alternative accommodation, and on her assurances that it was a similar standard, similar area, etc. Francesca was great and her communication could not be faulted, but in the flat I ultimately stayed in, there was bad/ little communication with the 'host'. It looked exactly as it does in the photos and is in a lovely building in a lovely location, but if you want to sleep well, or cook, then it's not the right place. Uncomfortable, cheap rickety bed (two singles pushed together), and the kitchen space was totally impractical and only had about 12 inches of workspace. Everything is synthetic, and with only a lighter to help me light the awkwardly placed cooker, I burnt myself several times. Check in wasn't easy and as I had just left hospital a few days previously, I felt a bit more care could have been taken. I never met the host, just someone he had given his phone to deal with me (who barely spoke English). He did call me once, and my initial check in problems were dealth with by the 'holder of the phone' quickly. All in all, a very disappointing experience, but again, NOT on Francesca's part. She did everything she could to help me. I would suggest she does not work with this person again.