Paolo started off great by finding us a parking spot outside the historic center. We proceeded to walk 10 min to the Airbnb in the afternoon heat, each of us with heavy backpacks and bags. Paolo walked ahead of us and didn’t offer to help carry anything.
We arrived to the Airbnb and the paperwork took about 30 minutes. He did end up charging me double because I had accidentally indicated 1 guest when booking rather than 2. It was complete oversight by me but I think he thought I was trying to get away with it, which is absolutely not the case.
After all of the paperwork was done and he left, we realized he charged for two people but didn’t leave enough food and water for two. I had to ask for it. He did bring it promptly.
No beach towels were provided.
We also had a tragic incident happen during this stay and we had to have additional guests stay. I informed him and he insisted he come by to know what happened. I felt that was an I appropriate request and I said the family needed to be together, not explaining things to him. He insisted and said it was his responsibility as homeowner to know. To clarify, nothing happened in the home.
Later that evening, we get a knock on the door. He needed to take photos of the passports of the additional family members. I appreciate that he got me more bed linens when I asked for them. I also appreciate that he didn’t charge for an additional guest, as that would have been VERY petty in this situation.
Overall, Paolo is a transactional person. He doesn’t care about making you feel at home and I would not recommend booking with him. I have learned recently that excellent hosts make a world of a difference in your stay when traveling.