Truly speaking I had to cancel my reservation because my flight was cancelled but before that communication with Giuseppe was excellent. He sent me video how to get to his place and always answered to my questions. After the factI can't get to Bari he was so sorry for me, he said that he does all his best to help me with the refund and granted me that I am welcomed to stay if I arrive to Bari in the future. great and supportive man. 100% recommend.