Luana was so kind and patient. We were running late and she had to wait for us for quite some time as we got a bit lost - and she was so patient even though she was rushing to work. She took the time to explain to us what we could use in the apartment and entertained our questions about how to get around. She made us feel very comfortable in her home! The room was also perfectly as pictured and very close to th station - except you have to exit from the back exit near the Ferrovie Sud-Est trains, rather than the front of the station!