I was on holiday with my sister, my brother in law and my two nieces (ages 3 and 7). The good things Prior communication was good. Beautiful house - much nicer than the photos, bigger and with more light. Beautiful wine and local food snacks on arrival. Things that weren't great but were put right The house didn't have a full set of glasses - Ezna delivered us some after 2 days. There was no instruction manual for the house at all, so if we needed to know anything we had to get in touch with Ezna (through our unconnected phones!). This was a hassle we didn’t want. I've never stayed anywhere before on Air bnb where there hasn't been a basic manual to tell you what to do with the rubbish, how to lock up, local recommendations for restaurants etc. Things that really weren't great I'd read in the reviews that the wifi was patchy but we had no wifi at all. This was a huge issue for me as I had booked the place based on it having wifi (I knew I would need to do research and writing whilst away). All 3 of us adults also had no mobile phone reception (we are with 02 back in the UK) so this meant that we couldn't tether our phones to get the internet. More worryingly for us though, with 2 small children, we didn't like being completely cut off. It meant that every morning I had to drive 10 mins into the local village to get 3G to just check on messages (we have an unwell elderly step-mother for example and there was no way for anyone to get in touch had there been an emergency). Whilst it isn't Ezna's fault that connectivity in the whole region is quite poor ( I later learned this), I think there are things that she could do in the future: 1) don't advertise the place as having wifi 2) don't tell your guests when they are frustrated about not having wifi that they shouldn't be working on holiday anyway. The house is described as family friendly and whilst this is mostly true, the pool is not. I’m 5ft 4 and the water came to my shoulders, the whole length of the pool. The two children under 7 had no chance of touching the bottom. What makes this unsafe is that there is no bar around the edge of the pool - there is nothing for young children to hold on. Luckily we had inflatables and arm bands but this is not a child friendly pool. Lastly, I had to leave early on check out morning, but from my brother in law’s account, Ezna was furious he wouldn’t take the last 24 hrs rubbish to the village 10 mins away. He couldn’t, the car was full with people and luggage. I also didn’t think that was a lot to ask, given we paid a cleaning fee. This is the first negative review...