The apartment here was amazing, very clean, great location, and great facilities. The only problem we had was with check in. We were told someone would meet us at check in, and that they would text us when our room was ready, but neither of these were true. When we checked in, we were told via text we would need keys to leave, which we couldn't find. We weren't able to get the door open to leave for about 45 mins, and the room was left at 29 degrees, so we were very uncomfortable. I messaged Trulli & Dimore to ask how we could leave, and they were not helpful. Apart from the check in process, our stay was very good.