We were met at Alberobello station by Giovana, this was great service as we didn't expect a taxi service but were certainly glad of it because it is quite a hike from there to the apartment, when carrying luggage. Giovana was very helpful and pleasant and explained how the heating worked, this was important because it was quite cold in the trullo! When Giovanna realised that we were friends, rather than a couple - so required both bedrooms she arranged with us to return later with an extra bed cover. During our short stay we had a problem with the hot water, once reported, it was sorted within a couple of hours and worked fine. The trullo is well situated in this area of lovely trulli, shops, cafe's and eating places which are all within a short walking distance, up and down/hill mostly. The accommodation was well equipped and we loved the original floor tiles, lovely glass lampshades and the cupboards fitted into the very thick walls. The bathroom and kitchen are both bright and nicely tiled; the whole property was clean. Our only tiny criticism is that we felt that there should be an information pack in the property. if there was we could probably have sorted the hot water problem ourselves. A map of Alberobello, a list of popular eating places and maybe some information about what there is to see/do in the local area, should you wish to travel by train or perhaps hire a car, maybe info too on any bus service available - especially from the station, are all useful to have when staying somewhere for the first time. It would be worth mentioning also that some warm clothing is a good idea because at certain times of the yeas it is cold inside parts of the property - hard to believe but true (we visited in April). The bedrooms were lovely and warm as they both have electric radiators. All in all though, we were very satisfied with our stay and thought that both Susan and Giovana were very approachable and nothing was too much trouble for either of them. We wouldn't hesitate to recommend this accommodation.