It was raining when we arrived at Antonella's place. We were greeted by Antonella's parents upon our arrival. A brief run-through of the house, I realised that amenities shown in the photos and amenities listing (such as washer and heater) were either missing or non-operational. In the position of washer shown in photo 4/7 and 5/7 was a dresser table where towels were placed for our use.
As it was cold in the evening, I asked with Antonella's mother how can we switch on the heater. We were shocked when she told us that there is no heaters even when I pointed at the heaters along the wall. She told us that we are best to wear thicker - Yes, the heaters shown 1/7 (bedroom), 4/7 and 5/7 (bathroom) were not for use and we were encouraged to open the bathroom windows when bathing so that the humidity does not damage the walls and ceiling. No, there is no central heating.
I have taken photos of the apartment and will gladly provide photo evidences on my claims in regards to heating and washer.
We booked the apartment with the understanding that washer and heaters were provided and operational. In addition, we have informed Antonella (in January 2019) that we have a late bus on our checkout day. Antonella was agreeable for us to leave our luggage with her upon our scheduled checkout time and for the luggage to be collected later in the evening. However, within 2hours from our check-in and meeting our host, Antonella requested that we check-out by 9am (our reservation confirmation was 10am checkout) as she has another guest due to arrive for check-in earlier in the morning of our checkout.
Tired from our journey and taken by surprise with such a last minute request, I was unable to agree on such an early checkout. It was a very awkward situation when she expressed "What should she do as the 'boy' will be checking-in early and we need to clean the place for him".
We feel it is not our business to her agreement with the boy checking in earlier than our check out time. (as advertised it is 10 a.m.)
If we were informed that the apartment has got no heaters and washer, we would have cancelled and looked for other accommodation.
Most of the amenities were not switched on or connected. The fridge, the microwave, the exhaust above the cooker top, this makes us feel that we are not welcome. I do not understand the type of hosting she is doing.
Our booking confirmation on Antonella's apartment indicated that check-in is from 3pm onwards and checkouts at 10am. If we knew ahead prior to our arrival that we would be rushed to checkout, we would have considered other options in accommodation.
Besides, we could not sit in the kitchen/hall area to connect to internet. We have to sit on our bed to check and look for information with the laptop on our bed.