My friends and I loved Ostuni and were impressed by the flat location, how spacious the flat was and the fact that it was all renovated :) We also loved the rooftop, the views up there and the lounge area at the top. We used it a lot for our breakfasts.
Our experience was super positive but we just wanted to point out:
- We wanted more than one key set as we were 4 guests! We also messaged the local team about it but got no answer.
- We didn’t like the fact that we were asked to take care of the garbage bags since we were paying for a cleaning fee and would have to drop bags somewhere else cos our stay days didn’t match with the town collection. This was fortunately taken care of by the local team when I called about it :)
- The flat was generally very clean apart from the cooktop that had dust on it, the insides of the drawers (also dusty), and one of the rooms had their doors falling apart on the floor too.
- The wifi connection isn’t good! We just could not use it inside the flat, it was a bit better up at the rooftop though. Advertised remote working isn’t true since the wifi doesn’t work inside.
- The checkin was poor. The person who did it never took us around the flat, only explaining about the garbage bags and the leaflet that was given to us.
- The kitchen is really small, quite hard to cook a meal there and cooktop does not feel stable but at least it was renovated :)
- The overall communication with the local team was okay but I got a couple of automated messages and no reply regarding the points I just mentioned which I though wasn’t the best customer service.
I hope this helps with the next stays!!
Thanks for the pleasant stay!
Priscila