Gustavo met us, helped us park, and took us by the car to the front door so we didn't have to carry our luggage. The location was incredible, very close to the Duomo and other sites. Gustavo gave us wonderful recommendations for restaurants, because we didn't intend to cook. The apartment was "real world" Italian experience, with wonderful marble floors and high ceilings and it is located in an old palazzo. It was also very private. Gustavo also made it possible for us to attend a private service in a Benedictine Convent which was very special. Gustavo was friendly and knowledgeable which made our experience that much richer.