Precise but rather cold communication and first contact. I've traveled a lot around the world, and I have to say it is the first time ever I've been asked "to rent" toilet paper, we found it a bit weird. The little house is not super joyful for summer vacation, with WWII italian military items as home design... but it was ok because we only stayed a couple nights. On the other hand the garden is nice and the sight is very beautiful. It seems to be a place steeped in history with 'trulli' in the middle of a beautiful country side. Carmela gave us some great tips for restaurants (we had a delicious diner at one of them) and burrata places.