I was extremely unhappy with my experience at the Agriturismo Parco Dai Nonni. In response I lodged a complaint with the AirBnB resolution Centre and received a partial refund.
I was able to instantly book this room, however I was then soon contacted by Anglelo who said that he didn’t have any rooms available but I could take his room, which was through the kitchen, and I agreed. He only told me that the room is noisy in the morning when breakfast is being prepared.
When I arrived, Angelo asked that I keep the door unlocked as he may need to get things out, he had clothes in the wardrobe and asked me to use the other side, and one time asked to come into the room so he could get his things to shave. Also, the room sometimes smelt of grey water. This was not mentioned in our correspondence.
When I was leaving he wanted more money (25 Euro a night) to cover dinners and said because of the standard of the room he would give a 10 Euro discount per night. I questioned the costs as I had seen on their website that a room would be 70 Euro a night for high season.
He justified the extra charge by saying he has been sleeping on the lounge and although I had paid more, AirBnB takes a portion of the amount that is paid so he doesn’t receive it.
I felt I had no choice but to pay the extra money, so for the room I ended up paying 23 Euro more per night than what was advertised on their website.
I lodged my complaint as:
1. I was under no impression that the host would still require access to the room.
2. The room was a much lower standard than the one I had originally paid for and the room smelt of grey water.
3. I was asked to pay more money that was not justified.