This was one of the worst airbnb experiences we’ve ever had, if not the worst considering the price. We arrived on the first night, the heat inside the apartment was suffocating and the air conditioning didn't work, neither did the wifi. The front door of the building was stuck and impossible to open. We alerted the managers who offered to have someone come over that evening or the next morning. We said that it could wait until the next morning, as long as it was early enough because we had to be out by 9am at the latest. The person will only come by after 9am, to find that the door is indeed blocked and needs a locksmith. As a result, we only managed to leave the apartment around 11am and therefore missed our boat trip. They offer us breakfast and explained that they were going to repair the air conditioning during the day. In the evening we went back there after they told us that everything had been fixed. Bad surprise when we arrive, the situation was worse than the day before, the remote control of the air conditioning had disappeared. So we found ourselves in the middle of the night going around the city with our suitcases to find another place to sleep. We had to insist strongly to the managers to get them to help us and accept after midnight to rehouse us in another of their own airbnbs when this proposal should have come immediately from them. We cut our stay short and were refunded for the cancelled night but feel we were ripped off 162 euros for two of the worst nights ever spent anywhere. We paid for an airbnb with air conditioning and wifi and had neither air conditioning nor wifi, the refund should have been total, I consider that they committed theft.