Luisa was super helpful, always responsive and came to meet us from the bus. she also let us leave our bags beyond our check out because our train was in the afternoon. the flat was beautiful, clean, nice balcony, great cooking facilities, and even foods. the lift could sometimes be heard and there are some mosquitos, but otherwise it was the highlight of our three-city tour. (we were surprised at how quiet it was actually, considering how central it was - 8 floors up helps) highly recommend!