Our host met us at a location he believed would be easier for us to find rather than trying to locate the property. He was very warm and accommodating and although he spoke no English we managed to get by with each of us having a little French and much food humour! The flat didnt have a couple of minor items that we enquired about and within a couple of hours these things had been purchased and delivered to us. Our hosts made it clear to us that they wished us to be comfortable and happy during our stay and made sure we could always speak to them should we have any concerns or needs. They provided us with much literature relevant to local activities and restaurants which was appreciated. All in all, they have an approach which is both professional and warm.