How sad, we wish we’d had the same experience as so many others at this property. It was supposed to be the relaxing part of our vacation, but it ended being a stressful experience. Lessons be learned. On the positive side, the house is neat with lots of modern upgrades, although the trulli are next to the house, not accessible guests. It is located on an unmarked side road, difficult to find but certainly a hideaway for those seeking such. Owner Stefano seemed nice to deal with via messages and upon check-in, although he doesn’t actually speak English, despite his profile. Unfortunately a lack of clear communications put a damper on our very costly trip. Ironically, the key benefits of this house that made us book it were the very issues that caused us problems: the washing machine, the pizza oven, and the 3-acre olive grove. There were no tools present (paddle, etc.) to get a pizza out of the pizza oven. We managed with tongs, but it was a tricky endeavor. The house was filled with smoke for 2 nights due to seasonal olive grove fires, so between the strong smell and the fear that we have as Californians in fire season, we didn’t sleep well. When we woke up to see flames & smoke coming from the grasses in the yard, we had a minor panic and had to contact Stefano with worry, only to find out that the gardener set the grasses on fire intentionally. (It really would have been comforting to know in advance.) The cats are super adorable outside, but on Day 3 when they swarmed the front door with loud meows, I saw a bag of cat food under a shelf and started wondering if we were responsible for feeding them? I asked him, but when his translation app told me it was okay to “eat the cats,” I realized there was a problem with some of our communication. For the record, we did not eat the cats…we did feed them, and they were happy. The most stressful issue was when the clothes washer jammed mid-cycle on our first morning and thus locked in our clothes inside of it for our entire stay – yes, sounds crazy, and it was. Despite traveling in Italy for now 25 years, we had never seen an odd design like this little machine with the inner basket, so we actually asked twice to make sure we understood how to use it. According to Stefano, there is some very critical step in closing the inner basket of the washer where the clothes go, but he did not clearly explain this at check-in. There were no written instructions for the machine, and it appeared pretty basic when he showed us (for that matter, this is the only rental we’ve ever seen that had no printed instructions about anything – usually Air bnb’s have signs all over the place). Seems that if it is that easy to jam the machine, then...