there was an issue that arose during our stay but vincenzo responded quickly to try and resolve the problem. The apartment is spacious and the terrace is lovely. if you have any difficulty with steps, the stairs to reach the apartment have a steep rise - common in Centro storico for 1st floor but if you have mobility issues, it may be a consideration for you. Also, there are steps inside the unit that cannot be avoided as the bathroom and kitchen are on the other side of these interior steps from the bedrooms. There are indeed 2 bathrooms, but one is accessible only from an exterior staircase leading to the terrace. handy for summer use of the terrace but not so practical in winter or if travelling with another couple for example. Kitchen was well equipped with lots of dishes and glassware and pots pans. There was a dishwasher but no d/w detergent and same for the washer - no laundry detergent. Plan to bring your own shower gel/shampoo. The coffee capsules and btl of wine was a treat.