The location of this place is absolutely fabulous - hard to beat in terms of being close to everything.
Our bedroom and bathroom were very nice and also very clean.
The concept of communal area is a good one but here it is very poorly executed and monitored. I also do not think, given our experience this operation can or should be run "virtually" as they are currently trying to do (presumably to save on cost). It removes them from what the guest experience actually is in real time. We had a number of issues:
The kitchen is not adequately equipped for cooking. There were many basic items missing. (nothing that fifty euros wouldn't sort out in Ikea.) The description of "includes breakfast" is misleading and breakfast was very inconsistent. Some things were there, others were missing (e.g.fruit, adequate selection of teabags, yoghurts) and there was also out of date preserve being served, which I threw in the bin. No-one was bothering to keep on top of this sort of thing and ensure its proper replenishment and when I did ask I was made to feel a nuisance. Because it is a communal area, guests take whatever they want from the breakfast area at all times of the day and night, sometimes leaving very little if anything for other guests. Also, you have to pay for coffee from a machine -this is not right. It should be included in breakfast.
There was mould in one of the ice trays in the freezer - I have never in my life seen mould in a freezer! Because the kitchen is a communal area, you are at the mercy of how other guests wash up - or not.
I was not expecting to have to be talked through how to get into the property, find our key, locate the recommendations board and unlock the various doors. We saw no human being during the process, just had them on the phone, which was very disconcerting. This is because the "hosts" are not really hosts as such, they run an agency with a number of properties around town, so individual attention is pretty much non-existent.
The absence of human beings is an issue. They are trying to operate virtually, but it is not possible to do this well with the system they currently have. Also, there was one young guy who came occasionally to work on a computer. He never introduced himself, not once engaged in conversation with us and never even looked up from his work, never mind say good morning and I'm afraid it just came across as rude. The young woman Adriana I think it was, was better and seemed keen to get feedback.
Like I said, the concept is good, but there is much they need to improve on. If they got all the things above right, I would recommend it.