Alessandra was very nice and tried to help us in any way. Regardless, the official check in time is a little late in my opinion (16.00), but we could let the bags there earlier.
There is no elevator and the apartment is on the 3rd floor, so a little difficult with the big bags on the stairs.
The beds were comfortable and we had a welcome pack with a bottle of water and some coffe/biscuits which was nice.
There was no wifi, which was a little weird, and when we asked she said she can bring us a router - in the end we didn’t mount it because we were staying one more day only. But this would be a good improvement- to add a permanent wifi connection to the property.
The location was nice, about 15min walk to the historical center.