Buena Onda were unhelpful, inflexible and unsympathetic. They are a company who run multiple properties and are interested in the cash not the customer. We are a family of 4 including two little children and they took £450 from us for... well nothing. We were travelling to see friends and family.
Due to new Covid restrictions imposed by the Italian government we needed to change the dates of our booking. We has asked initially to move the booking forward two days - they had no bookings in that period so that was not a problem but once the Italian government changed their status we then realised that travel to Italy was not an option at this point.
We asked to change the dates for any time in the following year - a request which is actually easy to grant and they refused. Airbnb contacted them and tried to negotiate a solution but they were entirely inflexible and not open to any solution. Whilst we recognise it's not easy for the travel industry at this moment we feel there's still room to be human.
I would avoid booking this property.