The house was not equipped with any cleaning product at all, even if we asked the landlord (Ernestina) for it: there was no ballet, sponge, paper towel, brush, soap of any kind, trash bags, plunger… So, we did our best to clean the house without any materials.
We found the house poorly equipped and quite dirty too: the drawers were sticky and there was dirt in the glasses, mugs, dishes, cutlery and coffee maker. Truly unpleasant.
Some of the things advertised in Airbnb were missing in the house: there was no microwave, hairdryer, or toilet paper (just one roll for four nights and three people).
The first night, we were surprised that there were only sheets for two beds, even if we were three guests and there were three beds. They just assumed two of us would share a double bed, so the first night one of us had to sleep in a bed without sheets. On top of that, the day after they brought us another sheet that was really old, ripped and had no pillowcase.
At the beginning they only handed us one key for three guests. They brought us another key the day after under request.
The WIFI didn’t work during the first morning, even though we insisted on the importance of this aspect for us (we were working from the house). This caused us missing some important on-line meetings.
The shower got blocked and we couldn’t unblock it because there was no plunger. One of us didn’t get to shower the last night because it was too disgusting.
The landlord didn’t speak English or Spanish, even if the Airbnb ad said so. She replied to us in Italian, therefore it was hard and frustrating to communicate with her. On the day of the check-out, there was a man rushing us at the door from 9:30am, shouting at us in Italian at 9:55h, even when we had agreed to leave the house at 10am.
To sum it up, customer service was lame and the whole stay quite unpleasant.