Erika was easy to contact before and during our stay. The apartment was a bit hard to find because the street splits and our gps led us to the wrong side, but she came out to find us. The streets nearby honestly looked a little disappointing. However, Erika did show us the way to the historic center of town which was nice.

When we were going to stay, the neighboring apartments were having work done and the heat did not work. This was definitely an issue as the weather was not as warm as was predicted and it was still uncomfortably cold inside the apartment. Also, there was a problem with the wifi that the host attempted to resolve but was unable to fix. Because of all this, we decided we could only stay the night we arrived. Erika did try to make us more comfortable by bringing some space heaters, but it was still too cold. Additionally, she was easy to reach before and during the stay, however I am having quite the issue getting the reservation alteration handled as it has been almost a week and she has not responded to it and I had to call AirBnB multiple times paying $1/min because of international rates, and waiting on hold for 15 min each time. This part of the experience has unfortunately been very frustrating.

Also, I did not see this in any listings, but she does charge 8 Euro per person for use of towels.