Although the trullo is very nice and Francesca provided a warm welcome accommodating our extra baby-related requests, we ended up having an unlucky negative experience during our stay for 2 reasons:
First, the water well had be flooded a few weeks earlier and then strongly chlorinated which made it unusable in the kitchen, made the showers feel like coming out of a public swiming pool, and most importantly for us, was not usable to wash our baby. We ended up washing our 3-month old with bottled water in the courtyard. Since Francesca knew that we were coming with infants, she should have warned us about the water before arrival so we could decide about any alternative arrangements.
Second, 4 nights into our stay the house got broken in and our jewellery was stolen (including engagement ring and other gold rings and necklaces). It was the only evening we were out (for just 2 hours) so it was clear we were being watched... We ended up sleeping there for the night with the front door literally in pieces, since repacking all the thrown-about clothes and finding a new place to stay at midnight and with infants was even more trouble. The next morning Francesca and some other people who were helping the owner of the trullo came over to assess the situation. Luckily guests were leaving that same morning from the other house that Francesca rents on airbnb so she offered to host us there for the remaining 2 nights of our stay. The house was much larger and nicer than the trullo so you could say it was an upgrade. Unfortunately we couldnt take advantage of it because I spent the rest of that day moving to the new house and reporting at the police station. And the next day, (again, not for a fault of Francesca) the electricity was cut in the neighborhood which also meant no water (no shower, no toilet, etc.) so we spent the whole day out.
Throughout the ordeal Francesca was kind, accommodating and communicative, and (with exception of the water issue) was as helpful as she could have been under the circumstances.