We booked an appartment for 3-4 guests with 2 bedrooms (all in all 4 proper beds), a big bathroom with 2 sinks and a modern kitchen, without any neighbors living directly next to us.
We arrived and didn't come upon our booked apartment but a much smaller one that you can see in the pictures we sent. Obviously this one had nothing to
do with what we payed so much money for:
Only 1 bedroom and an added super uncomfortable camp bed (as we asked for another one they brought us another slightly better camp bed...), a much smaller bathroom, a very old kitchen and furthermore what separated our apartment from our neighbors' one were super thin wooden doors. As a result we heard them talking, snoring and even their vibration alarm in the morning, exactly as if they would just be in the same room!
Of course we immediately contacted Andrea, when we noticed that this was not what we had booked, so she told us that because of a Corona case we couldn't move in... BUT:
First: What she didn't do is to tell us in advance about the issues. She just acted as if everything was alright and even told us on the phone that this apartment would be equivalent to our booked one. Which was obviously not the case!!! In addition, she never offered us any price reduction although she knew exactly that we lived in a much cheaper place now!
Secondly: she told us there was no chance in moving to our booked apartment one or two days later, so we had to stay in the small one. Accidentially we saw people in bikinis walking out of our booked apartment two days after our check in. That means that this place was apparently booked twice and she gave us a small apartment because of an 'emergency situation' for the same expensive price! That's a serious scam!!!
After having exposed these lies we asked an Italian friend to call the owner of 4 balconies. Said proprietor was super unfriendly, told us not to waste his time and even confirmed that our apartment was given to other guests now. It was not possible to strike any agreement as he totally stood out against us and our request of price reduction.
It's very frustrating that we got scammed