The trulli house is lovely and we would rent it again but not through this agency.
We had a few maintenance issues and the agency communication was odd, unprofessional and the issues were not resolved.
1st, our check in was rushed and we weren’t shown important details like location of laundry room and function of AC.
The info packet in the house was only in Italian and had a strange list of “services” like rates for extra towels, instead of info about the area etc.
We let the agency know that one of the outside lights was flashing, and another one was out. They came the next day, removed the flashing one, and “fixed” the other one-it only worked for a few hours.
When we told them the AC in the living room was making loud noises and leaking water, we were told to “just turn it off for a while”.
When we let them know that the pool lining separated from the pool structure, we were told that they would send an expert to see if we were at fault.
The house rents with a pool, but if you want pool towels, you have to rent them for 12 euros each. For a house that rents for $450 a night, that just seems petty.
Overall, the agency service lacked the most basic feeling of hospitality.