THE WORST EXPERIENCE EVER
Firt of all, the whole house was very dirty at our arrival. Floors where literally black from dirt. Shelves and cupboards were covered with dust. It looked like no one was there for long time. Fallen leaves and spiderswebs covered stairs, patio and the frontyard. After our complaint, the owner provided basic cleaning service.
We have to mention about mould - it covered almost each wall in the ground floor apartment and the shower cabin. It looked awful! You could smell the mould right after entering the apartament. Apart from that, walls in both apartaments were really dirty. Also the towels we were given had stains and holes.
The owner left us with 5 broken chairs on the patio. We didn't have even one single chair to sit! They just left broken furnitures in the corner.
There was no gas in the kitchen in one of the apartaments. We couldn't boil water nor milk for children. After our complaint, two days later the owner brought new gas bottle. There was also problem with bathroom door - it didn't close (and I don't mean the lock) so we had to take showers and use the toilet with open door or use bin to keep the door closed. The owner promised to provide technicians but no one showed up.
You should also be informed that AC is provided only in the first floor apartment. Second apartment with seperate entrance doesn't have AC at all.
At the arrival, we had a strange feeling that the owners showed up literally 3 min before our arrival to leave the towels and baby cot and run away. They were in rush, made just quick tour around the house and left. It took like 5 minutes. The problem was also that they couldn't speek english well.
The owners responded quickly to all our complaints and questions via Whatsup but that didn't solve the problem - they didn't provide all the services or technicians as promised.
Location - that's the only positive about the stay. The house is situated in quiet, safe neighbourhood surrounded with nice houses. It took us only 5 minutes to get to the beach by foot and 10-15 minutes drive to get to the most beautiful beaches of the region. There are two supermarkets right next to the house and some good street food 'Il Chiosco' nearby. That was the main reason we eventually stayed in the house - location is excellent.
That's such a pity that Costaionica didn't care about our experience at all. The house has really great potential but the owners and their negligence ruined everything.