The room looks nice on the pictures and the owner sends lots of separate emails with all kinds of information prior to check-in, from parkings close by over electronic check-in and "virtual keys" down to trash separation rules. It appears to be all nice and as good as usually on AirBnB before arrival, but warning: this is a scam and totally unreliable!!
When we arrived, the owner was not available even though we had been in contact through AirBnB messages and phone-based messaging service before and they knew what time we would arrive. We were literally standing on the road in the evening and could neither enter, nor reach the owner for more than 2hrs through both messaging systems and by phone. AirBnB customer service whom we asked for help also could not reach them.
The parking info provided by the owner refers to a proximity to a different address where this same owner has another facility, likewise the access info from self-guided check-in to the apartment. Following the information provided (parking close to San Matteo church and the corresponding street address), we have accidentally been at this other address first, that's how we found that the information this owner provides is misleading. Then we went to the other address indicated in the booking confirmation and found that the access information belongs to the building of the first address. Again nobody there, no answer to messages or phone calls, the virtual key they sent us in one of these many emails before did not work in either of both buildings. This is just a mess.
AirBnB customer service saved us by cancelling this reservation and finding us another, perfectly reliable accommodation at walking distance in the late evening (Mariella yellow house, highly recommended!). This evening was still enerving and involved several international phone calls, waiting with all luggage instead of enjoying the room or the city and lots of stress for not having a bed to sleep in.
I clearly understand there might be unforeseeable events occurring, but not answering calls or messages during the entire evening and not even getting back to us the next day with an explanation or apology is simply unacceptable and unprofessional. Fortunately this was the first (and hopefully last) time we ever encountered access problems with AirBnB in various parts of the world. Thanks again for the professional, fast and reliable help by AirBnB customer service.
Travellers, be warned of this place!