Great location for walking around Lecce and nice apartment for our family-the loft worked out well for our kids. The staff and Antonella were all perfectly friendly and willing to help us with anything! The property manager has an office right there at the site and you will check in with them. A couple issues with our stay: parking, internet and apartment amenities. We were told when we arrived that the parking situation had just changed and so they did not have parking passes for us. That meant we had to pay the meter. That night while going to put more money in, I was approached by a well meaning resident who said I might be ticketed since i didn't have the special pass. I ended up moving the car to another parking lot which was a rather long walk. Next morning talking to the office about the less than ideal parking situation, they miraculously found a parking pass for me - the one that would have saved me the heartache from the beginning. Second, the wifi signal in this particular apartment is fair to poor and had to ask for the password - I've just grown accostomed to this being on a sheet of paper right there in the room. Lastly, a couple items that we sort of expected to be stocked such as soap and toilet paper were not. Staff did provide toilet paper the next day when we asked but wished we had noticed this the first day before they closed up shop.