Our stay at Casetta Sul Mare could have been fabulous. The little cottage with a sea view that you see in the photos is just as charming as you'd expect. But when it came to details, communication, and hospitality this Airbnb is severely lacking, and it left us with a bad taste in our mouths.

The check-in process was unnecessarily complicated, to say the least. All communication with the property manager was done via whatsapp, and we received mixed messages the day before about how check-in would work. Since our travel schedule was in flux we asked if it was possible for us to check ourselves in/if the keys could be left somewhere for us. First, the answer was no, then the answer was yes, and then the answer was no again. It was pretty annoying since we were planning our day around it. Then when we did check-in we were given the wrong address, and when calling and saying where we were we were told we were in the right place (we were not, so why did they say we were?). We eventually found the place, and it became clear that there was no reason someone had to show us around/check us in. They didn’t have any recommendations for the area, they didn’t even know which keys went to what, and the property itself was pretty self-explanatory. (Please note that language difference was not the communication issue as I am Italian and speak it fluently, I can imagine it may be even more challenging for someone who doesn’t speak Italian. We have stayed in Airbnb's all over the world and this was the worst communication we’ve dealt with).
If you read the listing closely you will see that some basics (like bed sheets, towels, wifi, etc.) are available at an additional cost. But we were not ready for how intensely lacking in basics this place is. There were no paper towels and no TOILET PAPER. I mean, toilet paper?!? Seriously?! Even campsites provide you with toilet paper. The kitchen was also missing the basics promised in the listing (olive oil, salt, and pepper). When we noticed and requested these basics from Elisa she actually gave us push-back. It was honestly astounding. Finally, she gave in and brought us some TP, olive oil, S&P the next day.

There were also no trash bags and no mugs for coffee/tea. The TV only had one channel that worked which was frustrating. And even more frustrating was that the shower's hot water only lasted 5-10 minutes before going freezing cold. Barely enough time to finish a single shower let alone two or three if you have more guests.

Check-out was also confusing, there were little to no directions (and we did ask since there was no guest book) so we left keys on the table, took our stuff, did dishes, etc. Then after leaving, we got a storm of texts harassing us about why we hadn't let the cleaning lady in (we were never told we had to) why the counter was wet (we had wiped it down and again, there were no paper towels to clean it up), and why there was juice leaked in the fridge (again, we didn't have any cleaning supplies, and furthermore we paid for a cleaning fee!).

We’ve stayed at plenty of Airbnb and I wouldn’t take the time to write this review if we hadn't had such a mixed experience. This staying didn’t feel like staying at an Airbnb, it didn’t feel like belonging to the Airbnb family. The place is great, the bed is comfortable, and the view is excellent. But it could have better accessories, and the management company was rather hostile. We would not recommend staying at Casetta Sul Mare.