Antonella is very reliable, she replies very quickly to all the quiries. She is very helpful as for the instructions on schedules of public transport, places where to eat, and trips within the region. The flat is nicely arranged, clean and spacious. For those who travel with little children: there are toys/book/ pencils for the little ones. During winter season, although the temperature in flat is cool, the floor stays very cold (take it into account with little kid: we had to search for the slippers for our son). The location is great- you are between the central station and the old town. All in all we had very nice time in there and we recommend this place for those visiting Bari.