This is a nice house in a good location but does not live up to the ‘five star’ promise. From the moment we walked in we started having issues and had to be in touch with the agents almost daily. First it was air con not working properly and house bing so hot for a couple of nights that our children had problems sleeping. I contacted them
Immediately and they referred me to their ‘house manual’ which contained one line instruction and a link to a video that did not work for me. When I contacted them again they sent someone out who changed the settings and got it working…but it took three days to adequately cool the house. Then there was a wasp infestation near the pool area, caused but a leaking tap that was attracting wasps in their hundreds. I contacted the agents and they sent out a pest control team the next day who sprayed everywhere but ultimately just fixed a leaking tap. Then the cantilevered parasol collapsed on our sun beds because its base was broken, when I reported it the agents sent out a repair person who just piled on more stones on the broken base. When we tried to use it again it collapsed again so we reported it again and the agents replaced the base with a new one which was not meant for this type of parasol and kept it in a position that meant it could not be fully opened…so we gave up. Finally, despite keeping all out me food waste outside the front door we found mice in the kitchen bin area and mice droppings all over the house including inside our shoes. When I reported this to the agents they said that it was a known problem…but there were no traces of any traps that I could see.In all our contacts with the agents they were very responsive and tried to fix the problems quickly but it is obvious that the property is not looked after in a way you’d expect from a ‘five star’ property.