I believe this is first 1-star review I'm ever giving to any accomodation/host, unfortunately. It was 5 of us staying there for 3 nights, so I have multiple witnesses and photos to support our claims.
What we've found and how the host reacted:
- open pack of condoms - basically called me a liar saying the cleaning staff haven't found it before (no way Sharlock, I guess if they'd found it, we wouldn't be welcomed by it, would we?)
- expandable double sofa-bed had leather crumbling all over it - think a light sweep by hand and there's leather pieces all over the floor. The WHOLE sofa was like that, absolutely gross. They've just loosely thrown blanket at it and called it a day. When challenged, they said: "The sofa, on the other hand, has been damaged by the cleaning products, but it is not broken, so it does not cause any inconvenience." No problem, right?
- no bin bags, but very strict instruction to leave the flat in perfect condition - when challenged, they provided bin bags next day, calling it gesture of good will
- one toilet roll for two bathrooms - when challenged, they got us more
- we started smelling gas everywhere in the flat (we only spent nights there) - just plainly ignored
- we've been instructed to empty aircon water bucket 1-2x per day - when challenged after the stay, they changed mind and said once per 3 days would be enough. It wouldn't. we've used aircon maybe 4 hrs upon arrival and bucket got almost full by then.
- shower height adjustment not working
The hosts call themselves "top rated flats company", throw lots of rules and paperwork at you, making it all feel like a corpo standards. You have to pay a very solid extra for sheets (!) and bathroom sets (!), and massive fees for late/early check in/out - this is all fine, as they hire a local to greet you for check in/out, so this person's time has to be respected and valued.
It's ok to provide raw flat with no sheets, no wifi, no bathroom essentials included, that's not why we leave 1-star review. It's the lack of hospitality, calling us liars and dismissing clear issues as not a problem.
To be clear, ALL above is aimed at the airbnb host, NOT at the person who greeted us - they were just doing their job and done it right.
For that reason, we're not coming back next time we're coming to Gallipoli.