Let me me start with the good experience we had with this stay. The home surrounded by olive trees and the pool are very beautiful. The living spaces in the home is very functional and well decorated. It has a beautiful outdoor space to lounge. The pool area is beautiful as well and well maintained.
The things that are unpleasant at home are the front door and master bedroom door locks are very very difficult to lock. The kitchen is decently equipped but doesn’t have a cutting board or proper knife.
Now about the worst experience of this stay, the customer service. Simona is the contact as per Airbnb but she is not the one handling the check in, check out or any direct questions about the property. We were promptly routed off to Angela. We reached out to her 2 days before our check in and no response until we were close to our check in and we had to reach out to Simona informing that we got no response is when we get a response from Angela. We specifically asked Angela if the address and the map coordinates provided on Airbnb were correct and if we could use them to get to the home, no response what so ever. Anyway we used the address provided on Airbnb and it was not accurate. So then we used the coordinates provided on Airbnb for the home and that took us away from the home. We reached out to Angela via text message (as she wouldn’t simply answer the calls at all) and then she sends us a gogle map coordinates. So when we finally reached the rental home she was in a hurry to just wrap it up and leave. She doesn’t speak English and she got another person who could communicate to us in English to explain (which we appreciate). So the check in process was a terrible experience. The internet service is poor in this area so this situation could have been a lot worse if we did not have the internet to contact her. This could have been completely avoided if she was a good host providing us with the correct coordinates to the home in the first place. The ordeal didn’t stop here unfortunately. The same night we wanted a prepare some dinner and we were unable to get the stove turned on. We contacted Angela and there was no response from her on this query ever. We had to gogle search how the propane or gas cylinder in Europe worked. This could have been explained to us during the check in process as well but they didn’t. The final night of our stay we were going out for dinner and trying to open the front gate to the property the key jammed and broke, so we were stranded inside the property no way to go out. So we contacted Angela and she responded only after a couple of hours later informing us that no one could come and open the gates for us from the outside. It is so unacceptable that we could have been in any situation that night and might have had to get out of the property for our safety but the host Angela did not care for our safety or well being. We also requested for a 2 hours late check out and the host is exceptionally rude and unaccommodating. It is such a shame that this property and home are so beautiful but being managed by a host who is rude and non responsive. We booked this home for a week long stay and When we pay so much money it’s not just for the property alone but for an exceptional customer service as well. The customer service is non existent. Also last but not the least this home is advertised as 4 bedrooms but they kept one of the bedroom locked, so only 3 bedrooms were available for use.