Lovely apartment in the historic centre, close to many restaurants, cafes, gelato bars. We met at their central Reception area & shown to our apartment, but that's when things went wrong.

Although the apartment itself was nice, it was not the one I had booked 6 months before the actual holiday. I specifically had asked Tommaso (the host) 3 important questions 1. was it centrally located 2. was it quiet, 3. was it top floor. He answered yes to all three. So I expressed my dissatisfaction to Laura (or Sabrina, can't remember), she apologised & said that the upstairs apartment has been given to someone else & that it was identical in layout to this one. She said she would pass on my dissatisfaction to Tommaso & tell him to call me.

Requesting a top floor was important to me because I'm a very light sleeper & didn't want to be awaken during the night by people upstairs.

So, as expected, 3am, then 6am, lots of thumping around, chairs being dragged across the floor, I don't know what was going on up there.

This was only a 2 night stay, so not worth hassle to unpack & find another place (we had 2 x full luggage because we were holidaying for 6 weeks around Italy).

On the day of the check out we checked out at 7am, left keys in the apartment (as instructed) , & still no follow up call from Tommaso.
Because they're running a few of these rentals, I guess they're just slotting in guests to suit their calendar arrangement.