Omg.....
Our welcome to my second visit to this bnb was distressful to say the least.
Monopoli is lovely and housekeeper Paola too.
But the conversation with the "host" who was never present or overly aware of the real situation, i found incredibly unpleasant and made me feel like crying a sea of tears. Arriving at Monopoli, we found out that the parking situation was nothing like stated in the listing. Neither free, nor near. We couldnt even enter the neighbourhood by car for a drop off. Since i have trouble walking distances, i was in total agony on arrival at the house, so much pain. I can manage a few steps as i knew i had too but walking half a mile time and again toeing our luggage really is something different. I can see now that even 5 days later no correction was made and the info for guests is still wrong. Neglect or misleading ? I have no idea. Anyway, more "events" took place after that, the key snapped in the lock. because of all the stress and exhaustion i suffered a severe asthma attack, but was just left in the staircase with lots of shouting going on. No consideration for my wellbeing in anyway. When i mentioned the parking situation, i was told it was my own fault for not explaining my condition. Anyway, accusations were made and plenty hostilities came our way. It was like we were made to feel like burglers and a claim was made making us pay for a whole new lock. We still dont understand this whole situation, how a key can bend in its own lock and also the priorities of the host, not prepared to listen to us what happened and so clearly insensitive to our needs. Although he wasnt there through any of it, he immediately drew the conclusion we had used excessive force and was in great hurry to make us pay. All very undignified we found.
It was a very dark shadow on our first day, and we would like to forget it as soon as possible. after a long journey we had been looking forward to easy acces to the apartment and having a rest. So much for "free parking in the street".