The Janela house is exactly as pictured on the outside and inside - very charming a unique setting, like a high-end hotel with soft towels and toilet paper (rare in Europe). It is located on a quiet side street in the historical centre. It was super quiet and dark so we had great sleeps there.
Max and Paola were in town and we met them - they were very very nice and Paola speaks amazing English. My only suggestion is to be clear with check-in window time.
We had an issue with the AC (which was the first occurrence for the space) and they responded immediately and often to fix it and brought us a fan plus a bottle of wine and olive oil as a nice gesture. We got the unit to a comfy 22 degrees (would not go lower) and were not there during peak heat. They are also able to control it remotely, which is helpful.
The only other thing to note is there wasn't a kettle, salt or pepper, hand soap in bathroom - small touches that would make it a tiny bit more convenient. AND street parking is a bit of a walk away but it is available, which is a plus with a rental car.
Overall we would recommend this beautiful unit if you want to be in the historical centre and found good value. We wish we had more than 2 nights to explore Otranto!