Clean place, decently responsive. There was a delay in receiving the lock box information, which may have been for security reasons but was not well communicated -- we actually started to look into back-up options due to concerns of the BnB falling through.
Check out was right at 10 AM. Cleaning service was rude to my mother and wouldn't let her keep her luggage in the common area.
Overall was ok and a good location, but slightly unpleasant experience and not typical to our experience in Southern Italy.