I’ve never written a negative review before but I walked away from
Lecce very cranky. Antonella was a great communicator up to check in but then it all fell apart. Two lovely young people were very pleasant at check in and gave us their mobiles in case we needed anything.. we sent sms, messages through Airbnb app and physically went to reception and spoke with them about there being no wifi. In an old building I wouldn’t be surprised if wifi doesn’t work but the staff should tell us this, instead we were ignored and received no response through any communication medium. It seemed like as soon as we are in and have paid, they no longer care. I had a work deadline and not having wifi was a serious inconvenience but being ignored was even more frustrating. Attention to detail was also lacking - we had 1.5 sets of cutlery, the lighter didn’t work so we couldn’t use the stove and there was only one roll of toilet paper - all of this could have been easily fixed if our host had responded to any of our texts/messages. Even at check out there were four staff in reception - all on their phones- no one said goodbye or thanks or asked about our stay. If they had I would have given them this feedback in person rather than publicly... This is a great little place in a great little town and if you are not looking for any customer service I’d recommend this place - great location.