Massimo’s apartment was clean and well situated however we had such a terrible experience with check in that it soured our entire stay in Monopoli. DO NOT RECOMMEND STAYING HERE! Upon check in we were asked to pay a €50 cleaning fee (in cash only). This was not communicated in the property description at time of booking and when we questioned it, Massimo advised he ‘sent us a message’ advising us of the cost. When I checked, I realized he had messaged on WhatsApp just a few days prior to check in (months after we booked) with a cryptic message in numbers only that in no way we would have been able to understand. In any case this should have been communicated at time of booking before we paid because if we had known we wouldn’t have booked his property! After nearly an hour of arguing he suggested we cancel our booking to ‘get our money back’ which as a seasoned AirBnb user I know wouldn’t have been the case due to cancellation policies from the user end on day of check in. Finally, Massimo agreed to waive the €50 cash only ‘cleaning fee’ however by then our day/stay had been ruined. Afterward I called up AirBnb who confirmed that we aren’t obliged to pay any fees that aren’t communicated at time of booking and that what Massimo is doing is against their policies. We think he is running a scam. I’ve been using AirBnb for nearly a decade now and have never had a bad experience until now. Absolutely atrocious, do not recommend staying here under any circumstances.