As you may read in other reviews of this apartment, we can confirm that the owners are very friendly, helpful and communication was perfect.
Another thing is the apartment itself!
I would not recommend it to other family with small children (as we are).
I can imagine that two young couples would enjoy the apartament-its very central location a and whats more, it has two bedrooms with own bathroom each, airconditioned, plus common area what is more or less a kitchen. It is well equiped, microwave and washing machine included.
But for a family which need to spend more time in the apartment - it is humid, noisy, you have no place to sit in the evening unless you sit outside while plenty tourists coming by ( there is a spot with a nice view nearby and evryone in Otronto must come and see it). And as it is on the ground floor different kinds of insects can enter easily.
We have visited during the high season, probably in different times the experience could be different (better).