Claudia was friendly and communicative right from the very moment I booked this adorable house. My husband and I never met her face-to-face, as her parents, Angelo and Caterina, are the actual hosts and live right next door. They were there to greet us and could not have been nicer! They don't speak English, and our Italian is pretty pathetic, but somehow we were able to communicate. Overall we had a wonderful stay -- the one drawback was the intermittent Wifi, but the house was so comfy and cute that we would return in a heartbeat. Angelo and Caterina really made us feel at home, going out of their way to provide travel suggestions and extra home-baked goodies. We will miss their warmth and hospitality -- they were like our Italian parents for the week!