Host has been unreasonable toward us, our flight has been delayed several times which I make sure to communicated to Cinzia. Unfortunately once in Italy I had no way to communicate with her.
The last message we had from her was the location of the keys and check out time.
She then sent us a email at 1am (which we did not see until we arrive at the propriety) telling us that it was no longer possible to stay because of our lateness.
We tried to call several time in the morning to discuss with Cinzia but she just hung up.
Awful experience