Vito was very kind and available all the time (even at late hours). However, we were disappointed with the cleaning, specially of the kitchen, the fact of not having completed towel sets and no shampoo, as described. There were a lot of items of other guests and a general decluttering of the house is needed. It was not possible to use the kitchen to cook due to the lack of cleanliness. What was the most worrying was the smell of gas that caught us by surprise. Vito assured us that there was no leak but the all situation caused us a lot of anxiety. The beds are not very comfortable as well. It is an old apartment (and it is beautiful!!) but the cleaning and comfort needs to be improved.