We stayed at Pier Paolo's appartment for 5 days in August (peak season) and paid almost 260€/night. I have to say I was extremely disappointed by the service - the first time in years that I had such a bad experience. Also, some of these problems seem to have encountered by previous guests as I read in their comments- so some of the problems seem not to be resolved by the host. The appartment lies in a good location not far away from the city center and is quiet- depending on the neighbours you have in the flat right next to you (also managed by Alessandra and Pier Paolo). Alessandra ran most of the communication with us and we decided for a self-check-in as we arrived quite late. The airbnb consists of one large room which contains the kitchen and bedroom.
1) The first thing I noticed was that there are no blinders, so if you are sensitive to light as I am be prepared to wake up around 5am in the morning. Alessandra actually offered to find a solution on the first day when I asked her for a possibility to cover the windows. When I followed up with her on the next day I was told that they 'would try to find a quick solution but as we have to create custom curtains it can take time..'. Why do you offer to find a solution for the problem if we only stay for 5 days and need to buy 'custom made curtains' which in 5 days weren't delivered?
2) The parking lot is shared with the neighbours and there is little space to have all the cars comfortably parked- meaning that every time we wanted to leave the house by car we would have to organize ourselves with the neighbours to see how the cars could be moved- extremely annoying and inconvenient.
3) When we arrived on the first day (Monday night) neither the tv nor the internet were working. I asked Alessandra if she could check the router, but as it is located in the neighbour's appartment, we had to wait for the next day to have it reset. At night, neither the tv nor the internet were working (second day) and I was told that these were 'normal signs of usage' and that there had been a storm previously. Appartenly, nobody had checked on these items before we checked-in and the way communication was handled when we complained lacked professionalism. Pier Paolo called me at night, explaining to me that in 'high season it is difficult to find a technician to check on these issues' and that even for a price of 260€ ('normal in high season' as he stated) these things can 'just happen'. Alessandra came by next day to check in the new guests (I still haven't understood why nobody came by in that moment to have a look and talk to us, especially as we had done a self-service check in and to talk to the 'unhappy' guests) and told me via whatsapp that the wifi issue had been solved..the only issue being that the internet was still way too slow to be able to watch any netfilx movies. Her response was 'Guarda Christin, il problema lo abbiamo risolto, sulla velocità non posso aiutarti' (Look Christin, the problem was solved, I cannot help you in regards to the velocity of the wifi'). Can you explain to me why for 260€ night the host is not willing to make sure that the speed is fast enough to be able to watch a netflix movie? Why do 2 appartments (one of the having 5 guests and the other one 2) have to share 1 router?
To be honest this has been one of the worst experience I had with Airbnb so far, not only due to the technical issues, but especially due to the way it was handled (communication) and the lack of interest - even if 260€ per night is considered 'to be normal' by the host (it is not for me!!). Very disappointed and I do not recommend this place at all!