Everything looked up to be a great vacation until we were proved otherwise…
Exited to stay at Francescas, we arrived past Monday, having red all the past reviews we were calm and confident our stay was going to be marvelous.
We arrived at the location which was in the city center (great location by foot) a bit complicated if one arrives by car, but otherwise everything is walking distance. We arrived with our 4kg puppy, as in the house rules it’s clearly stated pets are allowed with a 10 euro fee and the requirement to bring our own sheet to protect the furniture which we did. This event caused a disturbance to Francesca since we didn’t previously told her about the puppy (something not stated within the house rules). The next nights we unfortunately had to cancel our plans since as we got home from a long day at the beach we found ourselves without water, and this event again the following day but this time without any warm water. Being only 4 nights in Lecce, having to cancel two night plans because of this was really disappointing, understanding though the event could happen to all we proceeded with our stay hopeful. Being on holidays but still needing to smart work, we encountered a problem since the wifi was really slow and didn’t reach a distance further than the living room, and since there is no signal either in the house we couldn’t turn on hotspot either. Other than that one gets woken early since Francesca offers breakfast in the dark corridor which wakes everyone up. On the third night we had to change the bed sheets since we had an accident in the middle of the night, and of course proceeded to wash them. This event was reason for complain of behalf of Francesca since she stated that we should have asked her before using the sheets. (Usually in any Airbnb or hotel items like bed linens towels etc provided are there for clients comfort and need). This became not but the most disappointing event since when telling this to Francesca, she reacted by offending us, telling us we don’t know much about life, and being completely disrespectful. We are young and understand problems can occur, but we are all here to be supportive never to leave the client with an offense. If you care to enjoy a smooth, worry free and offense free vacation I truly suggest at all cost booking somewhere else.