The girlfriend of the host greeted us and was very welcoming. She had many good tips of staying in Polignano A Mare. She was most gracious. Francesco was available by text/email always. He responded to problems within 30 minutes and sometimes even sooner. We had some initial problems with the mobile WiFi unit, but it worked well after we became adjusted to it. Sometimes it needed to be turned off and then back on again as the signal, for no apparent reason, would shut down. Also, the first full day of our stay the electricity was out from early in the morning. We contacted Francesco who responded right away. In the meantime we came to learn that the electricity in that area of the city had been turned off for repairs/maintenance etc, as there were public leaflets distributed around the streets. So even though this was no fault of Francesco or the apartment, Francesco offered us an extra night free to stay.