Poor communication overall. We never actually met Simona, after a few initial messages through the app we were given the number of a local couple who were supposed to help us check in. Having a US phone in Italy we didn't have any luck getting in touch with the local person beforehand but they were there when we showed up. At this point Simona had stopped returning our messages and we had to find the house based on pictures of the exterior as Simona never gave us the actual street address. The couple who checked us in were lovely and very nice but it was clear they had never checked anyone else into the property and didn't know the house. The house was very clean and the balconies were beautiful but the washer did not work nor did the gas for cooking. It took us about a day to figure out how to turn the hot water on. Overall would not stay at one of Simona's properties again.