Unfortunately, we have to admit that we are unhappy with our stay. First of all, the key to the apartment wasn't provided as promised. We had to wait not 5 minutes (as you advised) but 30 minutes for the cleaning lady to bring the key. Next, when we opened the apartment somebody was already living there. Because of this situation we had a lot of stress. After phone talk with you, we got the proposition of 1 night stay in other apartment (which the cleaning lady cleaned up for us at only 10 minutes) and had to move again to our apartment in the morning. It is obvious that in this situation money should be returned at least for the 1 night from the landlord. Moreover, we have to point that also the time spent by cleaning lady for cleaning our main apartment was not enough to provide basic cleaning standard. The floor was so dirty that we couldn't walk without our shoes otherwise we had just black feet of dust. In the bathroom we found somebody's hairs on the floor. Moreover, we have discovered that the ceiling is leaking. We were afraid of our safety as the ceiling could just fall on our heads. The leak of water made high humidity in the apartment and combined with high temperature it was harder to breathe there. The basic bathroom cleaning products such as mop or any bathroom floor cloth weren't provided. We couldn't clean up the leaking water enough as we wished to. Unfortunately, one of the bedrooms didn't have the covers and via kitchen everybody could see inside the bedroom, so we couldn't have the privacy. In the apartment's description there wasn't any information about it. Next in the same bedroom one of the bed was so uncomfortable that I couldn't have the expected rest. What was shocking that also some insects bite us at nights! Moreover, the neighbors were very loud since 5 am and also at night. Unfortunately, in the apartment wasn't provided any floor cloth, mop or any vacuum cleaner which we could use to clean up better. We could easily see that mentioned dirt must be the result of prolonged, not decent cleaning. Moreover, mentioned by you chairs were different that at the photos and have been already scratches and stained when we arrived. We would like to also notice that we have paid the required amount for the cleaning service which we had the impression than you didn’t want to provide with at least basic standards.