Barbara failed to provide the agreed amenities which have been previously requested to her - such as iron, I followed up several times before my arrival and I expected to respect her word, but it seemed that it was not. Also, after I check-in, I still enquired about the iron and she said that will bring one the following day, which didn’t happen as well. On another note, the cleaning was very poor, I found dust and hair in several spots, the light in the bathroom didn’t work and I have escalated this to her, but she preferred to ignore this issue. On another note, at the entrance were some dirty and wet carpets which seem that has been removed from the flat, but without picking it up before my arrival and it had an unpleasant smell. Regarding the unpleasant smell, also in the bathroom was a very strong mold smell I have shared this issue with Barbara as well, but she ignored this fact as well. I had to keep the window open every night because it was not possible to sleep in that mold smell. Also, I had to clean by myself the shower because it had a lot of dirty stuff from previous people who stayed in it.
Furthermore, I don’t understand why the customers are charged a cleaning fee since Barbara is requesting to clean and take off the trash bin after the stay, so I find a quite paradox here. What is the point to charge a cleaning fee if the place was not clean from the beginning and the customer needs to clean up after himself/herself?
Anyway, overall I would not suggest her place, the only good point was the location, but the communication with Barbara is quite questionable, she seemed quite attentive before receiving the money for the booking, but afterward, she decided to just ignore any communication from the customer.