I did not follow through with my booking, upon check in at the scheduled time - I was requested to communicate and check in through whatsapp. Air BnB advises against this to protect oneself. Furthermore I was asked to send photos of my passport and identification through whatsapp and again I did not feel comfortable with this process. I am happy for a host to view my passport but not to send photos of it through an external app. Communication was slow further impacting my checkin and I felt unsafe sitting with my luggage and decided the best decision was to cancel and find accomodation elsewhere without the difficult process. I have not experienced any difficulties elsewhere in Italy nor on air BnB.