The Trullo we lived in was very nice- same as the pictures. Has all the amenities needed and is very close to all the central places to visit in the region.
The company that handles the booking and the host were very nice and super responsive.
Although our stay was very good, there were some things that we didn’t account for and hence had to constantly Interact with the owner and booking company.
1) the heating was in sufficient as the trullo walls are thick and the normal heater was not enough ( also the heating was not switched on before arrival so was colder). Upon asking the owner provided us some backup small heater to warm our feet. As we went in April during Easter break, the weather is still cold and hence the Trullo even more cold. In summer it should be nice and cool.
We managed to layer up and use our house slippers to bear the cold interiors. So plan depending on the season.
2) the gas unit that supplies heating and hot water shuts now and then, which needs us to prompt the booking agency who then coordinates with the owner. The owner was so nice to respond in less than 10 min, as he lives close by despite the Easter holidays. Also he gave some wine and barbecue coal for to make sure we enjoyed the stay and for the inconvenience.
3) the WiFi was almost non existent, the owner gave us a booster to get more signal in our trullo. But this did not help as the main connectivity was bad. Also cellular signal is weak.
4) the booking company needs you to fill out some more forms upon arrival and also payment of the city tax in cash. So keep some cash in handy.
5) a cleaning agency handles all the premises cleaning, who upon our checking out complained of mark on the stove to the owner, despite us cleaning and leaving the trullo extremely clean. The owner was about to charge us a fee of 150 euros for damage, but we communicated with the booking company that they were mere water boiling marks which can be cleaned with a cleaning agent. They communicated with the owner and helped resolve the problem.
So if you are well prepared the stay in the property is very nice and would still recommend it.