We had a mixed experience staying in Terrazza Fico d'India. On one hand, Wonderful Italy were amazing. They were very attentive, organised transport and activities for us, and were always super friendly and responsive. Nicoleta in particular was indispensable - she helped us out every day and was so knowledgeable about the area. I cannot fault the customer service.
However, the apartment itself was very problematic. When we arrived, there was a very strong odour (damp mixed with sewage smell) that was extremely offputting. We did contact Wonderful Italy and they said this can happen to properties in Ostuni when it gets very hot. We realise this was beyond their control, but I think it's important to put that in the description (or even better, thoroughly air the property before guests arrive) so we know what to expect.
Within the first hour, the fuse went out twice. We realised that having the washing machine on and boiling the kettle cannot happen at the same time! We contacted Wonderful Italy and they offered to get an electrician to come by the next day, but we didn't want to wait in for them on our holiday. Again, this is something I feel is important to make clear.
The natural light that made the property so appealing wasn't apparent when we got there. The roller blind wasn't working so less light could come into the main space. A lot of the lighting choices featured in the photographs were moved around the apartment and disconnected so it didn't have that ambient lighting in the evenings.
We were quite disappointed with the cleanliness of the property. Although not really dirty, it wasn't spotlessly clean like the photos at all. There was quite a bit of clutter around and it did change the feel of the apartment. The sofas were very tired and stained, in desperate need of replacement. Our twin beds upstairs had collected a little dust, probably from disuse. We felt like nobody had been into the property for a long time. Similarly the little touches, like herbs on the terrace and window sills, the neatly presented towels in the bathrooms, the pretty teal toiletries and the consistency of the decor (e.g. navy covers on the beds, navy towels, yellow table legs, yellow tray) which add to the appeal of the property in the photographs (and are mentioned as a point of appeal in the description) were sadly not present when we stayed there.
Although the steps are mentioned in the description, it is also worth noting that they are very very steep (the ones in the entrance and the ones leading up to the top floor). It was somewhat difficult to bring luggage up/down, or even a cup of coffee without watching our step. For older guests or those with mobility issues, I would imagine this to be a real hazard.
In terms of location we loved the little street the property is situated in. Very picturesque and in the heart of the historical centre. It is worth mentioning however, that when we were there construction work began at 8am in neighbouring properties, and a bar played music until around 2am. Not the most restful night's sleep!
All in all, we wouldn't stay at the property again. Wonderful Italy in terms of customer service were very helpful and kind as mentioned, but whoever is responsible for handling this property needs to do a lot better.