We have been traveling with Airbnb for years around the globe. Sure we had one or two not so perfect apartments, but nothing worth interrupting our vacations. This was the first time we had to leave an apartment early.
First of all we got the wrong impression through the listing on Airbnb. We thought we were booking an entire Villa by the sea, but what we got was an apartment in a two flat house. It was not the one depicted on the fotos, it had no balcony and the seaview was blocked by a construction site just in front of the house. Apart from the fact that this apartment wasn't our first choice, it lacked the basics like toiletpaper. We were handed a nearly finished roll for 8 days and didn't receive more even after requesting it.
We waited a couple of days to get the apartment upstairs with the balcony (the apartment we booked to begin with) and relocated. The first day after we moved we found an ant plague in all the rooms including the bathroom, the kitchen and also on the bed. We talked to Nicola to get it fixed and he suggested to constantly spray poison on the floors or moving downstairs again. After we found ants on the towels and on the sheets of the bed we decided to leave. We wanted to pass an easy going vacation by the sea with a balcony with sea view to relax and didn't want to move back into an apartment we actually didn't book to begin with.
If possible we would have loved to find another solution, but the situation was just not acceptable. Nicola seems to be a nice guy with whom communication was easy. As a host I think he should to adapt to Airbnb standards more.
Thanks to Airbnb and to our next host everything could be solved and we could relax the last days of our vacation.