it was cold like a tomb!! Alina is afraid to spend $$ on heat so now I am still sick with a cold.. freezing in winter.. no heat.. and she accuses people of sneaking in portable heaters.. ridiculous.. how would we travel Europe with such a huge appliance?? and she wasn't warm or welcoming..we had huge bags and there's many stairs. but instead of helping us with bags Alina just stared at us like we were pathetic nuisances or irritating intruders... very uncomfortable!!