So a few days before I arrived at Margy’s house, I asked her if someone can help us bring our bags upstairs. Of course she said she had someone. The day that we arrived this man helped us with our bags but then we had to pay him €10. Which I was a bit shocked because Margy did not give us a heads up that we had to pay him, plus it was only 5 minutes of his time and my daughter helped carry some of the bags. Rita, her manager let us in the house, and as I was asking Rita if she was the one that is Rita, she took it upon herself and put her face 1 inch away from my face and processed to roll her Rs loudly while she was pronouncing her name. On top of it, it is corona and no one needs someone else to put their face 1 inch away from mine. Rita also showed me the mop and broom so I can clean the house but the house was dirty to begin with. Also when I looked at the window of the oven I realized how disgustingly dirty it was. The bedding was not clean, someone had left the day before we arrived. Usually CoVid clean, the bedding comes in a dry cleaning bag but it didn't. I had to wipe everything down with antibacterial wipes because it was not clean. The house is filled with dust. The beds, there are 5 but 2 of them you can feel the springs coming up and digging into your back when you lay down! There is 1 that is hard as a rock, it's better that you sleep on the floor. The other 2 are only 3 inch futon mattresses. We lost so much sleep because of the uncomfortable beds. All the furniture that you can sit on looks like she picked it off the street. The only good furniture that she has in here is the dressers that is in the bedroom connected to the big porch. Since we stayed a month we asked her to get a topper as a suggestion and she made a big deal about it. She wanted someone to come inside and take measures of the mattress but my daughter already did. She did get the topper but it was like pulling teeth. Then she sent the topper to Rita's place and not to us, so we lost a day in having some comfort in 1 of the hard beds. Since we were here from December to January it was a bit cold and she had control of the heat for the first 3 weeks. It was not until the 4th week that she gave us permission to control the heat ourselves. So most of the stay we were cold inside of the house. She changed the password on the wifi so we were without it for a day. Then she wanted the modem to see if we broke it but of course we didn't. Throughout the stay there was very bad communication with this host. If I didn't have so much luggage and if I felt a little better I would have moved right away, but it was a bit difficult for me to do that. And there are a lot of steps. There are to many people coming in and out of down stairs that don't seem belong there. Horrible, please bring your bed toppers or you will never sleep a day there.