We have spent 7 nights in this Villa. Our group of 15 included two children and one infant. Our overall experience in this place was good, the villa provides enough space and facilities for a large group. Luigi and Paola were very helpful and easy to contact, the overall communication prior and during our stay was quick and efficient. The villa itself provides adequate accomodation for large groups, although the supply of minor items such as kitchen towels, garbage bags for the external bins, toilet paper, BBQ gas (ran out during use) as well as overall furniture (living room table not large enough without use of the movable kitchen bench) could be improved. We also had some internet issues which were eventually resolved by Luigi.
We much appreciated the hamper and small presents for the kids upon arrival. The same applies to the very thorough mid week cleaning service.
Raro Realty also managed to supply two baby cots and high chairs from an external party. We had requested these prior to arrival and were aware about the €320 hiring cost. For future bookings we recommend Raro Realty to supply these items as part of the villa standard furniture as the charged amount allows for the purchase of two new beds...
On a negative note we were surprised with a seperate leasing contract and €2000 security on our credit card outside of Airbnb at check-in. We were not informed about these additional requirements and it was obviously hard to turn down the booking for a large group at arrival. This issue became particularly annoying and left us feeling vulnerable after some (unjustified) damages claims were made following check-out. The additional check-in paperwork also included a payment of €60 city tax that was not mentioned prior and should have been included in the overall rental cost.
Future guest should also be aware that the heating for the roof top pool is charged at extra cost. The same applies to the internal radiator heating. We had clarified the pool requirement prior (we had to ask specific questions prior to arrival) but were unaware of the additional radiator cost. We believe the general heating should be included in the rental charges given that the villa is made from stone and does not provide any insulation.
Overall we would like to thank you Paola and Luigi for their efforts and kindness. We recommend this villa to others if the administrative issues outside of Airbnb can be removed from the booking process and the english version (there is also an italian listing) of the Airbnb listing be updated to avoid confusion for future guest.