Barbara was super nice and responsive from the initial booking and after we checked in. When we told her that we felt that the bed was a bit hard, she immediately had a padded blanket brought to us to put on top of the mattress. Plus, she had more amenities in the apartment than you would expect AND supplies for breakfast. The apartment is lovely, very unique, charming and historic. The location is fantastic - very close to everything. We enjoyed meeting her entire family and their very sweet Lab named Zoye.