I found Cinzia very welcoming and supportive. During my stay the WiFi password had to be updated and before I was even aware of the change she had communicated it to me. She checked I was happy and if I needed anything while I was staying, which was just very nice.
The flat I stayed in is accurately depicted from the photos but is perhaps a tad more ‘cosy’ than it might at first seem from the photos (though I am 6ft 5, so perhaps it only felt that to me!). It is however very well maintained and in a great position for all amenities and points of interest in Polignano.
I had a contented stay.