WARNING! WORST AIRBNB I HAVE EVER EXPERIENCED!!
if this was my first Airbnb experience I would never use again!
Luana is extremely rude and not welcoming at all...
to begin: from the initial msg from Luana I knew she was going to be a problem by her rude responses, not welcoming at all!
she lives next door as we were aware of and gave me the impression check in time was not a problem. as per normal Airbnb host arrangements (host will advise if a checkin time does not suit) and the fact we were waiting at the beach we organized an APPROX arrival time but will msg her when we are 30min away which she was happy with this at the time of msg. when we were not at the home at the approx time, Luana got very upset and sent me some awful msg. after this we rushed to the home with our 2 babies which is a 25min drive from the beach worried we would be homeless for the night.. upon arrival she did not say 1 word or explain anything about the home just opened the door and walked off. didnt even take our documents.. DID NOT EVEN SAY HELLO!!!
the next morning in a rush we wanted to leave because we felt EXTREAMLY uncomfortable!
after we left, Luana sent me a msg claiming we broke a door and threatened to have us pay. we told her we had proof we did not damage the door she then admitted via msg the door was already broken and told me to F**k off..
STAY AT YOUR OWN RISK GUESTS