Communication with Alfredo and Angelica was very good, when we arrived the house was ready, the pool was being cleaned. First impressions were very good, on further inspection we realised we had to make our own beds, not ideal after a long trip with a 2 & 4 year old. The place was a little dusty. But everything we needed was provided. The gardens and pool area is amazing, we were quite happy just sat around the pool most days