Sheila was a pleasure to deal with. She responded quickly and always with a sense of humour. We stayed for 3 weeks so I think we had a few issues that impacted us more than for those with shorter stays, who may not be at the villa as much as we were. We found the check-in stressful, we arrived around 8.30pm, it was dark and late and I had trouble reaching the villa manager Antonio. He turned up 15 minutes later but we were chasing via Sheila to find out where he was. Regarding the internet, the villa is in a remote location which is what makes it so special but you need to be aware about the poor quality of the mobile internet router (its not landline internet). If you need to work there its not really possible, at least not reliably. On the positives, the pool is fantastic. Antonio comes and cleans it weekly. We had the cleaners visit for extra weekly cleans, they were friendly and efficient. The AC in the bedrooms and lounge is such a relief as the days were hot. I loved the remote location. We went running early mornings on the side roads which are quite, lined with vineyards and fruit orchards. Lots of amazing towns to visit within 30 minutes drive as well as great Lidos (beaches). Lots of great things about the villa and location, just a few things to improve or be aware of.