Our host was welcoming and helpful, if a bit inexperienced as a property manager. She made every effort to get things organized once we arrived however. The location was as described--it's not quite in the center of town as to be expected with the gardens and grounds, but it's reasonably convenient, especially if you don't mind driving. We generally left the car and walked into town--not a long distance, but with a short stretch of busy highway that made it less desirable at times. All in all, it was a haven in one of the loveliest (and underrated!) towns in Puglia.