Location was perfect, close to everything we wanted to see. (Locorotondo, Martina Franca, Alberobello, Matera, Ostuni, and a few places along the coast.)
Communication was excellent.
House was clean with plenty of outdoor area to run around and explore (for my kids). Many outdoor sitting areas, and a gorgeous view from the rooftop.
A few things in the house could use an update; especially the kitchen area and living room couches. The walls between the two Trulli were incredibly thin and neighbors could easily be heard late into the night.