We stayed two nights at the property for leisure, while visiting Ostuni and surrounding areas. I would rate the overall stay as average, with some strong pros matched by some equally relevant cons.
Pros:
1. The apartment is located in a very central area and in a secondary quite alley just outside the “old Ostuni”. Easy to reach from the nearby parking areas, not an issue in case of heavy luggage.
2. The apartment is very beautiful and typical, slightly located underground in a small cave-like room, with raw white rocks on the ceiling and walls. The apartment furniture is fairly new and well kept, with all the required appliances.
Cons:
1. The service: the property is managed by a property manager company with dozens and dozens of apartments under management in the area and beyond. While lots of property managers put a lot of effort in making the experience very “homey”, they didn’t. During the check in process the only thing that was communicated about the property was not to leave the trash in the house after the check in and that the check out was at 10am max. NOTHING else on the location of the apartment (we were walked there by one of them, but no instructions were left even if the apartment is located in a secondary alley). NOTHING on what is were in the apartment (cutlery, how to switch on and off the water heater, etc.). No suggestions on places to go etc. (if not a booklet with packages offered by the property management itself, that costed extra). Lastly, we were explicitly requested multiple times we had to take care of delivering the trash to the collection points in the city - we find it quite unusual given that the cleaning charges were still fairly high for the size of the apartment.
2. The facility: while the house is beautiful, there are some key issues. The entrance door is literally on the street, very typical and not at all a problem, but the door is made out of glass, not at all sound isolated and the curtains are so thin that at 5 in the morning the apartment is super bright (with no chances to make it darker). While there are no windows (again, typical for this kind of locations), there is no ventilation system, neither in the room and or in the bathroom (separated by a small door). Given that the shower is located in the room itself and open from above, the room becomes very humid and moisture accumulates on the walls. Lastly, the house was promoted as ideal for work from home, but the WiFi connection is REALLY bad and given the size of the walls, there is no network coverage inside the apartment.