The trullo is super pretty and the location is just perfect. It’s on a farm in the middle of nowhere, with lots of animals and a nice little private garden looking over the land of the farmer. All started great, check-in with a lock box and the trullo looked super nice. Also you have an online assistant during your stay. We wanted to have a drink outside, so we sat down on the little terrace. Then, while we were sitting outside, the front door of the trullo fell shut. We tried to open it (it has no doorknob), but the keys were inside. We couldn’t open the door from the outside, so I contacted the assistant. I send her a picture of the closed door and asked if there was someone with a spare key (around 7 pm). Couple of hours later she told me there wasn’t one…. She was trying to contact the owner, but the owner wasn’t answering. The trullo is an hour walk to the little village. We decided to do it, cause all our stuff (including the car keys) was inside, but we needed dinner. At 11 pm there was still no solution, so they told us we could stay in another trullo. We had to ask for updates all the time. There was little to no communication! The next morning we had the hope that they would help us Straight away. I texted around 7/8 am if there is was any news. No response until 10 am. We got a text that The cleaning staff was coming and we could get our stuff. After asking what was the estimation of their time of arrival, we finally got a text saying it was gonna be at 2 pm???!!! At this point it was almost 20 hours ago that we reported the problem. We could not sleep in our own trullo, we could not use the car and we were dirty and wearing the same sweaty clothes. Finally at 2 pm there was still no one!!! The communication was super bad and finally we had to solve our own problem. Never heard of them again. Also, which rental company doesn’t have a spare key for situations like this???? Super weird experience. However, the location and trullo are amazing, you just have to watch the door and keep the keys with you!!😊