Pierpaolo was lovely - responsive, helpful, and kind. The place is exactly as shown in the listing. My husband and I sadly didn't sleep well due to dogs barking all night. If you're from the States, it's a bit different as it seems people here keep their dogs outdoors 24/7. There are also a few houses under construction and it seems people leave dogs chained up to the house all day/ overnight to guard it. There was a beautiful, friendly dog directly across the street from us that we didn't see get any care during our stay so we refilled his water bowl when we heard him whining while we were using the patio. Not Pierpaolo's fault at all nothing she can control - but definitely decreased out happiness in the unit especially with poor sleep.