We weren't met by Rosanna but the young man who greeted us was very nice and helpful. He even showed me the TRICK to opening the doorlock. We honestly enjoyed our stay. The location was central to the old city, train station and sites. Two minutes walk from supermarket and other shops. My son loved the loft!
Our only problem was the lock on the apartment door... it took a bit of playing with to get open. I didn't bother Rosanna about it because we were running around so much. I'm sure she'll have it fixed.
Several people mentioned noise which I found to be consistent with being in a city and on a main street. It was never noticeable at night or with the air conditioner on.
Water pressure was great and air conditioning was awesome. I'd enjoy staying there again.