We liked the facilities and cleanness of the trullo. it also was a nice environment to relax and visit other cities around martina franca.
However, they didnt make us felt at ease when we arrived. Thus we didnt felt completely welcome. meaning: no pleasant or warm welcome as you would expect for the expensive price you pay. other examples: there was no explenation about the facilities they offer, like the breakfast (cost 8 euro per person per day) and the long list of house rules they have.
Also there wasn't any explanation regarding the tourist taxes and that it would charge extra costs for usage of the washing machine. we were surprised that we needed to pay some extra costs afterwards.
the tourist tax are listed in the long list of house rules but you just can not expect everyone reads through such a long list of house rules.