Rosanna was nice and helpful. She offered her help as well as the help of her son as a driver to the airport - very accommodating. The pictures are pretty close to what the apartment is like. The kitchen is quite small but functional. The street is the nicest in the area and it was very nice to rest or enjoy a pizza and a drink on the little patio. The location is a little bit out as it is on the opposite side of the train station than the old city is. However, I really don't think this was bad - it was quiet enough and the 10-15 minutes walk to the train station is pleasant and I felt safe even when walking alone at night. I did read a review talking about the beds (that they were replaced). When you first sit on them, you can feel the springs and that made me apprehensive but I must admit that my friend (who slept on the second single bed) and I slept very well all nights (5 in total) we were there.