*** NO HOT WATER ***
Host charged us £271 for cleaning and £189 for a 24 /7 service that was non existent.
We had no hot water during the duration of our stay. We notified the host on the first night and they sent someone to come tell us there was 30 litres of hot water in the property. Nothing was fixed.
Having 1 min showers before the water went cold was what we experienced the entire duration of our stay.
We notified the host again on the 2nd night of our stay that the hot water was still an issue. They ignored us the whole day and ended up sending us an email that they were now out of the office for 2 weeks !!
When we left the property, we left a few dishes in the sink which we thought the £271 cleaning fee would cover. The host is trying to claim a additional £80 for cleaning. EXTORTION !!!
On top of this, they made us pay £25 per person to rent Ikea towels and linen.
Don't charge premiums and added fees if you can't deliver a premium service.
Dishes, cutlery, cups and utensils were dirty and dusty. We had to wash everything before we used them.
The Trullis were very cute but they bathrooms had a bad odour and the drains in the sinks clogged
** Terrible experience **
** Poorly managed property **
** No Hot Water - No Communication **