We never made it to the house as all the surrounding roads were closed, due to a rally car race. The policemen and forest rangers couldn't tell us when the roads would be opened again and there is no service in the surrounding Ruggiano area. We drove half an hour away to San Giovanni to get service and message Edoardo but he took a while to respond and when he did only said 'they have to let you in, my parents are waiting for you.' I explained that they wouldn't and that as we had waited hours and it was getting late we would like to cancel the reservation and find somewhere else to stay. Edoardo wasn't in Puglia so there wasn't much he could do for us directly, I suppose. Unfortunately I couldn't officially cancel with Airbnb as they require you to telephone them for short notice cancellations and we only had data on our phones, no phone calls. I asked Edoardo politely for a 50% refund. Days later I still have not heard back from Edoardo and I will try to contact Airbnb to resolve this officially. We are sorry this happened but feel that more communication should have taken place - we should have been informed that all the roads would be closed that day, at the very least.