By far this is the worst experience I had in my life as regular traveler around the world. Even in very remote places in the world I had a better experience... but let’s start from the beginning.
I am traveling with my family (wife and two daughters of 3 and 6 years old).
I made the reservation (6 nights, from 27th December 2019 to 2nd January 2020) for this apartment back in November and straight after I asked the host if the apartment was provided with a heating system working properly in the entire apartment including bedrooms (from the photos on Airbnb just a radiator was visible in the living room). The host replied me back saying that the apartment is provided with pellet stove, fireplace and air conditioning (cold/hot air)...
When we arrived on 27th Dec the apartment was extremely cold and only the air conditioning was working in the living room. On top two small electric stoves were provided. The beds were not ready and we were expected to make up the beds ourselves (never happened to me before!). Moreover the bed sheets and covers were very very old... More in general the apartment needs some maintenance and
everything looks « aged » with very cheap, old fashioned and bad tested furnitures.... but let’s come back to the heating issue. I tried my best to heat up the apartment but the fireplace could not be used because the wood was missing, the air conditioning could not be used in the same time with the boiler and the electric stoves (not enough electric power is provided to the apartment!) and the pellet stove was not working properly. Just few additional information about the pellet stove. Pellet wood was not provided by the host and I had to go to a shop and pay myself extra money for buying 30kg of pellet wood. Despite my efforts to try to make it working, the pellet stove was shutting down after few minutes from the start up. Finally since it was too late to find a new accommodation, we had to spend the first night in this place. You could immagine how cold and painful it was...
I repeatedly contacted the host who revealed to be RUDE, USELESS, UNPROFESSIONAL, with zero customer care attitude. Luca is a shame for whoever is making his job as host on Airbnb in a serious and professional way. This kind of people don’t have any ethics and in order to make few money, they put in danger the health of an entire family and especially of very small kids.
Shame on him...!!! Luca should be banned from Airbnb and other similar websites.
Finally after the first night we
decided to leave. I reported to Airbnb what happened and I got fully refund.