Vittoria was very kind to us: we were tired, jetlagged and had a hard time understanding the instructions for finding the key. I called her and she was there within minutes. The apartment is clean and nice and in an amazing location off of Piazza Mercantile -- the hub of Bari Vecchia. The rooftop was our favorite place. We'd go there in the evening with food and enjoy the cooling summer air. The loft was very comfortable. I'll mention this only for informational purposes and it is not a criticism: the small room has a very tall ceiling and happens to capture all of the noise from the stairwell and front door. Great place!