Communication was excellent. Ketty was very responsive to all of our questions. The apartment is only about a 10-15 minute walk to the center of town. It was clean and well equipped. The beaches in Polignano surprised us--they are very small and rocky. We were only able to secure a towel-sized space on the beach. The town at night is very lively and fun. There were a lot of people out enjoying the cooler evenings. Overall a positive experience.