Simona is not real person. The villa is managed by an agency and you checked in by a separate company who looks after you after you move in. When we arrived there was virtually no internet. Funny, the agency manager tried to tell me that it was unavailable in Puglia. I called him a liar and I told him I had a villa in Bali that had optical fibre. By that afternoon internet had been upgraded. Next, TV was advertised but there was a PC monitor that was made in 1980. We screamed and threatened to plaster social media with a true report on their lies and deception. To their credit, there was a 42 inch smart TV which was great, delivered within 4 hours. The next morning we went to take showers and realized there was no hot water in any of the bathrooms we were using. Clearly, they knew about this because when we complained they directed us to another small bedroom in a separate Trulli where there was hot water. The hot water issue was only resolved by day 3 in 2 further bedrooms and on the last day in the last bedroom. Towards the evening the temperature dropped and we quickly realized that the central heating did not work. We sat in the living room wearing sweaters and shivering. Again, it was fixed quite quickly. The thing that really pissed us off was nothing was checked before we arrived, and added a whole layer of stress to our vacation. The management company was only interested in taking money from us. An additional Euro 50 was charged for towels and bed linens. We asked for a mid week clean and there was a lovely couple who lived on the property. They tried to extract Euro 50 from us. We are a couple and only used one bedroom of the 4. The cleaner was at the villa for 2.5 hours and did a lovely job but we know that cleaners in Italy like in the UK don't earn a lot. The company that offered us no service was out to grab every additional euro cent they could. The villa generally is cold and damp and not pleasant. On the plus side the gardens and the trullo itself are beautiful. We should add if you come in May or later in the season there is no indoor dining area. The bathrooms and kitchen would have been renovated 15 to 20 years ago. Honestly, don't stay here it is sub standard and you can do better