Albarosa was always there when there was a problem. She responded promptly and offered her help - and so did her colleagues.
The house is a wonderful place, a unique historic structure which is nevertheless very comfortable. The facilities are modern, and yet very well integrated into the overall architecture. It is easy to see that Albarosa and her family have strong emotional ties to the place and they did a wonderful job in renovating it in a very sensitive way.
Having said all of this, we still felt comfortable, even with small kids who found the castello with all its ancient objects a fascinating place to play hide and seek. It offers a very generous space and even though there are many objects exposed, we never felt it was a museum where nothing could be touched. It is very lively and invites to become part of its history.
Albarosa has done a remarkable amount of research on the history of the building and its inhabitants, it is worth asking her about it!