Dear Airbnb and guests,
This is my first experince with airbnb.
I was looking for a house close to Porta Venezia becouse I had a very important meeting at Porta Venezia.
I found this house which is mentioned in the heart of Porta Venezia , that's correct.The location is good...BUT I am very unhappy about my stay in this house...Please see below the reasons...
1) The first day when I arrived to Milan I had to take the key of the house from a hotel which is diffucult and unpractical for a guest.
2) The aircondition of the house was not working ,I mean it starts to work and in ten minutes strange sounds come from the aircondition.Milan is very hot in July so it was a disaster.
2) The glass door of the shower was broken ,it fell down on my head .Its very dangerous ,nothing happened but could happen.
3) The light in front of the mirror in the bathroom was not working.
4) I informed Stefenia about these problems through whatsapp ,I wrote in a very kind way but she didnt help and she said I am the first one to complain about the house so I told her that I will write my commments on airbnb then she said """Ok,you can write your commments on airbnb ,I will also complain about you to airbnb""""
I still keep the msges in my whatsapp.
She didnt help or try to find a solution about the problems in the house becouse I already paid €850.
I checked the comments of the house (old guests commments) they seem satisfied thats the reason I rented the house and paid in advance but especially I am verry unhappy about the attitude of Stefenia.
Regards