Firoenza's is a very warm and friendly host who met us in person to check in and show all the amenities of the apartment. She was quick to respond to our questions and kept in touch as we made our way by train to Milan, offering tips on using taxi since we had a couple of bags each. The apartment is tucked at the back of a main street and was quiet. The place was clean and we used the washing machine to wash our clothes which worked out great. It is very close to many bars and restaurants as well as shopping areas. We stayed only one night but our visit to Davinci's Last Supper tour took a better part of the day and Firorenza was kind enough to let us keep our bags in the apartment until it was time to leave to the airport for our evening flight. She came in person for the checkout, helped with our bags down the stairs and got us a taxi. Highly recommend!