As the first time I'd used airbnb I was wondering what to expect - but this was a perfect experience. Raphaella's responses were swift, concise and friendly and the booking was completed within the same time as it would take for any hotel.

The apartment was exactly as described, in a perfect location for walking access to the Duomo (and shops!) and to the canal area.

Although Raphaella was out of Milan for the duration of our trip she kept in contact and her representative that greeted us was very friendly.

All in all an excellent choice and one I'd certainly repeat when I next stay in Milan.