Max was pleasant and check in was easy. He also said I could leave anytime on my departure day which was helpful as my flight was cancelled so I had to take a later one. The apartment was nice and well equipped with most of what you’d want. The bed was comfortable (memory foam) and there were lots of towels available. Also there’s a smart tv which was great as it meant I could watch Netflix. The shower head could probably be replaced as some of the nozzles don’t work. The location of the apartment is very good and you can walk to many of the main attractions in the city e.g. Duomo. It is also very close to the central station as well as a number of metro stops and trams etc. One thing to mention is that the dividing wall is thin and there was some audible wailing, at various points in the day and night, from the neighbouring flat. This was initially concerning, but it sounded to me like it may have been coming from someone who may have special needs.