Paolo was great. He introduced us to the apartment and the neighborhood once we arrived and left us with two sets of keys. The location of the apartment is great. It's next to an amazing gelato place (the best we had in Milan) and within 10 minutes walk there are tons of restaurants and bars along the river. There is a bus stop right under the apartment, which makes public transportation very convenient. There is also a grocery store around the corner. Superb location! The apartment was clean and cozy, we enjoyed our stay!