Emiliano was very easy to deal and understanding with even though I made some unfortunate errors in booking (like booking for one instead of two people and using an expired credit card...oops). His father, Ivano, was very gracious and helpful on check-in. The place couldn't have been more perfectly located, right in the old town core and only a block away from the train station. The place was spotless and very nicely updated! I would have given five stars, but for the sound of the trolley outside on the street.