I arrived late, and was only able to communicate with Beatrice via messages. She had arranged for someone to receive me at home, however I arrived 1.5 hour late and the poor guy not only waited for me, he also met me at the metro station and walked me to the place. The next evening I broke a key, and the host had someone over to fix it. She was always available via messages. The hair dryer wasn't working, and she offered to order one off Amazon, which I turned down. So just check about that before your trip if it's important for you. The location was great, barely 5 min away from the M3, yellow line. The area is also connected by trams and buses. There is a gelato store on the same street and a cute little cafe where I was able to have breakfast. Duomo is not far, 20 min by walk and only 2 metro stops away. There is an elevator in the building but there is still a few steps you have to climb for the apartment.