My stay in Milan was short. When I arrived my party and I had to wait 2 hours until the cleaners were done. after travelling 10 + hours this is not what you want to arrive to. When the cleaners left we found ourselves doing additional cleaning for another 2 hours to find puddles of water under the beds. We later found out it was a cooling system issue that the host never mentioned until the 2nd night. The host stated that he would have technicians resolve the issue. Otherwise the place is comfortable & convienant. The supplies were minimal things like toilet paper and paper towels weren't available or minimal. The smart lock on the door wasn't as simple as viewed in the video - it was time consuming at times. Things could've been properly communicated and handled.