Tadzio was a friend to us when we most needed it- we had a terrible arrival in Milano, with some one stealing our bag on the train. We lost a lot of valuables and our passports. It was a very frustrating time for us with a lot of things to do. Tadzio helped us with these logistics including extending our stay in his room until we got everything figured out. On a horrible evening when we saw the worst of Milano, we also got to see the best of Milano thanks to Tadzio!