I am certain that air conditioning was included when we booked this back in April. We found one non functioning AC unit in the apartment and two fans, one of which was not working properly. With 38 degrees in Milano we barely made it through the night. Pillows were stinky very likely from the sweat of the previous guests. It’s a shame that this apartment needs just a few things fixed to make it a 4 or 5 star experience.