Roberta was THE BEST. I almost felt bad we rolled in at 8pm and promptly left at 8am the next day. Not enough time to talk to such a lovely person. We were driving from Germany. I kept having to push back our arrival time because of terrible traffic. My phone also wouldn't call or text, so every message went through AirBnB and she would reply so very promptly. She also gave us a great recommendation on where to park our car for FREE. The maps of Milan left in the room was really nice and very helpful for our whirlwind trip of the city. We also loved her 2 dogs (especially Lulu). Oh, and the Metro was so close. Super easy trip down to the Duomo. Would definitely recommend to anyone and everyone!