Francesca meets you in person and is quick to respond. She was so thoughtful for extra touches for my 2 children with appropriate bedding for both. There was food on arrival for us as well which was a lovely touch. Very secure location however if there is no street parking near the front gate it could be a bit of a walk that's the only issue. The home was lovely and walking distance to San siro which my husband loved!! Train stations are only a short walk away as well as food places