Agnese was really friendly and always answered quickly. We were late due to flight delay, but that wasn’t a problem for her. The apartment was clean and chic, the kitchen is pretty small, but working. The smell the first night was a bit weird, but we just opened the windows and it was alright. The next tram station is close and easy to find, 20 minutes and you’re in town. All in all we had a good stay and would recommend the apartment