Giovanni was extremely helpful and nice. He offered to pick us up from the train station on the night of our arrival to take us to his apartment. He also helped us carry our luggage up the stairs. The apartment was homely, spacious and clean - exactly how it looks like in the pictures. The AC worked perfectly for the Milan heat. There were a bunch of informative brochures on the dining table - tours for shopping, restaurant reviews, information about museums etc. There was also a folder where other people who've rented the apartment in the past wrote reviews of the place and also penned some recommendations on things to do / places to eat. The apartment is close to the subway (5 min walk away) and also close to a few restaurants, a supermarket and bakeries. Be sure to check out cremeria buonarroti 5 mins walk away for breakfast! You will have everything you need from the apartment - extra towels, essentials like soap and shampoo, extra blankets, a washer for your dirty clothes etc etc. All in all, this apartment has everything you need!