The apartment is good enough with the convenient location near Navigli area. The communication and responsiveness of the host is a huge problem. It seems that the host doesn’t care at all about what is happening with his guests. The main issue with the apartment - electricity. It’s written everywhere in the apartment that if you turn on a few electric devices at the same time the electricity might gone off. Ok - it’s understandable. Me and my wife tried to be careful regarding this issue. However, on the second evening of our stay the electricity eventually went off. Completely! I started to send messages to the host. Once, again and again. No replies. We were siting in the full darkness. I checked the switch panel inside the apartment, but the problem was not there, all the switches where fixed in “on” position. Ok, we went to sleep with no other choice. In the morning - problem still not solved, the host is not answering. You can’t go to the shower, because boiler with hot water is not working, you can’t prepare breakfast, you can’t open electric blinds and our clothes stuck in a washing machine full of water. Of course our morning plans were destroyed. I sent one more message to the host. Eventually he answered. He told me that somewhere downstairs in the house there is a general switch, and I have to go and check it. Ok, I started looking for it, but with no success. There was one door that I was suggested could be the door to the general switch. But it was locked. I said to the host that I can’t find the room, and ask him to send somebody to solve the problem. He replied that he has no time and can’t send anyone and I had to solve the problem by myself. Unbelievable! If you have problem with the electricity in the apartment you must as a host be helpful with the issue and not to leave your guests to face the problem with no clear instructions. You know what irritated me the most? There was the key from that technical door in the house, which I received among the other keys given me during the check in. But the host never mentioned about this. How stupid it is? I decided to leave the apartment and to ask for compensation. Before that I made the final attempt to find the general switch room. I tried all the keys given and what a surprise one of them opened the that technical door in the common area of the house. I found the general switch there and turned on the electricity. It happened at 4 pm next day after it went off. My host never ever sent me a message after this, he was not even interested if the issue was solved or not. ”Excellent” service, isn’t? Now, for the future guests of the apartment I provide the instructions what you have to do if the electricity will go off. Among the other keys you will be given there will be a small key with blue tag on it. It’s a key from the technical room situated just on the left from the main entrance to the house, before the lift. You unlock the door and use the stairs to go down, than turn left and go along the corridor towards the general switch room. There you will see a lot of switches, you need the one with the name Agatha on it. Just turn the switch in “on” position. And voila! Never hope on the host assistance. He is helpless and can’t provide clear instructions. May one day he will come to a decision to write а small poster in his apartment with clear instructions for the guest what to do in case if the electricity went off. It seems easy and obvious but definitely not in this case.