The location was really good! We had to supermarkets really really close. Also the space is enough for 2-3 people. I really liked the check in they were really nice and very welcoming and even gave me a list for recommended restaurants.
I had a check out at 10am and asked to change it because my flight was until 6pm and I didn’t have where to leave my bags and they let me stay until 12-12.30pm, really understanding.
One thing I had more trouble with was the wifi. Maybe if was bad luck but ever since the first day it didn’t work and spite their efforts of fixing it they could help me. Also the toilet did run water but you had to leave it running for a while since it didn’t flush. They also came to fix it but it remained the same.
One thing I would recommend if that they put another ventilation system. The central air conditioner of the building is not cool at all, even more so during the hot months in Milan it makes it really difficult to be in the apartment when it’s not cooling it enough.
Apart from that I think these are things they can improve but they had all the intentions of making me feel comfortable and helped me as best as they could to have a good experience