Location is the greatest thing! It is about 10 minutes walk to Duomo area, which is the most popular tourist point. But the room is a little small for three people, because if you pull out the sofa bed, you can barely turn around. I think it is perfect for two people. We didn't meet Marco, but it is not a problem. His mom is very nice and kind. They live in the next door, it is very easy to ask them for help. The door needs a strong or skillful person to open and close though.