Lucia was very nice and welcoming. She waited for our arrival in the late evening due to some delays in our journey and showed us everything we needed to know. The apartment is exactly as in the images and it's really nice and cosy. We got towels, Shampoo and even some basics in the kitchen (All kinds of milk. Even soy milk! Juice, Cookies… ) Wireless also worked flaweless. The neighborhood is rather quite but with everything you need nearby (bus and tram stop, cafés, supermarket…) . We had a great time in Milan and can really recommend staying at Lucia's apartment for everyone who needs a reasonable priced, nice and simple space for some days in Milan.