We are very disappointed about this host. We booked the apartment for 3 days, paid it and got a confirmation. By accident we canceled the booking and when figuring out 5 minutes later, we contacted the host again to tell him what happened and that we did not want to cancel but stay as paid and planned. The host did not reply on this mail so we contacted Airbnb and they tried to reach him but without success. On the next day the host answered my mail - addressing it to a wrong name - telling me that I will not get my money back and that the apartment was rented out already. That accident cost me 250 Euro. I totally understand that people should get money when someone cancels a reservation but in this case I hoped for a bit of flexibility but there was no chance. Well - shit happens.