Ilona is a super responsive host with all my messages and enquiries. The listing is clean and big, just as seen in the image. The location of the listing is also perfect for tourist visiting milan as it is so close to everywhere (i.e. shopping, duomo, tourist travel/tour agency, top restaurants etc) Can't be any better. The only minor mishap we had was because of the steps in the lobby. If you are arriving with big suitcases, do note that you need to carry the luggage up a few short stairs. But other than that, this is a superb apartment.