I booked a room with a nice view on the Duomo for my gf birthday. Some hours before the check in, we’ve been called to change the room with no more explanations. Altido just said it was a free standing upgrade next to the first room. But this wasn’t. Small room with no living room, no view at all, broken shower. This was very disappointing. They’ve been honest and gave us back a refund of 25% but I will not book again in this hostel.