Valentina was a very nice person and quick to respond to messages so she had very good customer service. The apartment was in a great location with shops and tourist attractions very close by. The bus stop was located right outside the apartment. The apartment is good for 1 couple and kids as it has one full bed and a bunk bed. I wouldn't recommend using if you have two couples as the bunk bed creeks and its not meant for adults. These two beds are in the same room you won't have privacy with two couples. As far as security, I felt very secure as the wall is locked over night and I am able to lock the apartment with the keys provided. Great apartment if you want to tour Milan!