We didn't get a chance to meet Chiara or Pasquale, but one of their friends met us at the apartment for check-in. He was very nice and gave us some recommendations on places to go around the neighborhood. There was some issue with a plumbing leak earlier in the day, so the plumbers were fixing it when we got there. They were also friendly and were prompt on getting everything fixed. Unfortunately, we were not able to use the shower, but luckily, we were only there for one night. The apartment itself was very nice with large windows overlooking the courtyard, and quiet for being in such an active part of the city. The apartment is in a great location- very close to the Duomo, lots of shopping and restaurants. We were only in town for one evening but enjoyed exploring the Duomo/Babila/Brera area in the short time we had.