The communication was good between mattia and I. Mattia was willing to provide help and information whenever required. However communication was not as clear with the actual owner. The price was not fully clear in the apartment advertisement, additional costs kept being added on, plus a deposit of €100 which we were not told about until we got there!! Few problems, shower was turning cold too often, bathroom floor got very wet. Wifi was not working when we arrived but was sorted out for us. Flat is cosy and on top floor unfortunately had no lift access. Overall a pleasant stay but better clarification is needed especially of costs.