Lucia is really nice and helpful, speaking excellent English(It is not so common in Italy I guess haha)! She allowed us to check in early and prepared us hot tea and food. What impressed me is that we need to set off early the next day but she got up early to make breakfast for us! Thanks so much Lucia!!! The room is beautiful, decorated nicely with a four-people table and desks, where Lucia put many useful maps, guidebooks etc. It's in a quiet community and close to the bus and metro station (just within 5mins walk). Very convenient. The only thing not so good is that the hot water for shower comes intermittently(it may due to my taking shower late at night). But still it's a recommendable place;)!