We were not very happy with having to contact via WhatsApp (against AirBnB policing), and that the name of the person listed on AirBnB is different than the name of the person who we were told to text. We also felt a tad unsafe as there was no deadbolt on the door or any other way to lock it other than the number pad.
The suite itself is beautiful with high ceilings and gorgeous marble flooring. There is just one bedroom and a bathroom (no kitchen etc.) which was fine for what we needed. It is also wet close to the duomo etc.