Laura was extremely responsive and let me drop my bag off early while the apartment was being cleaned. It's a small apartment and it would have been just fine but there was a problem with a leak with the air conditioner or the roof and it rained the entire time I was there. Laura was very responsive and I'm sure will get it fixed but the place did start to smell like mildew by the end. Everything else was great. It's in a perfect location, near tons of great restaurants and shopping!