Simone was very, very helpful. Available to answer questions we had on utilities in the apartment and to help us find the apartment, even with a bit of a late arrival. All utilities also have instruction manuals in the apartment. The apartment itself is a bit smaller, but does the trick if traveling with a group of 2-3. It can do four if needed. The shower has a bit of a leak and the AC is a bit on the weak side, but overall, the apartment had everything needed and was in great condition. Great location and would definitely recommend.