Ferdinando met us within 10 minutes of our arrival. He was extremely friendly, could not be more helpful and was most thoughtful to have not only made a list of "things to do", restaurant guide, etc. but made sure that we felt at home and made us aware that we could call him anytime. The flat was just "perfect." It was extremely clean,the linens were lovely and the bed very comfortable. The location fabulous and although it was at the center of plenty of activity, it was lovely and quiet. Ferdinanco and Carolin were also so thoughtful to leave us a bottle of Prosecco, water, orange juice, teas and coffee! They are very flexible on arrival/departure times (if the flat is not occupied); one can also leave their luggage with the doorman. We would not hesitate to return if/when we visit Milan again.