Diletta was responsive and provide good directions to the apartment. She was very friendly and greeted us at our arrival. The apartment is very updated and we LOVED the shower! It was spacious for the two of us and we felt very relaxed. The balcony space is large, but the view is essentially of the back of the building. So nothing great there. The location is good as it is close to the train station and in a vibrant area. You can walk to many of the sites as well as find some quite if needed. We had a very pleasant stay.