Sonia's apartment in Milan has a great location. Not only is it right next door to an amazing little Gelato shop, and around the corner from Milan's best pizzeria, it is also really close to one of the main underground subway lines. The apartment itself feels more like you're staying in someone else's home than at a hotel, so if you like that style of bnb you've found the right one. There are many knick-knacks and art pieces in the space. Beware if you are a tall person (over 5'10) as the ceilings are really low in a lot of places. I'm only 5'7 and I had to duck to enter the bathroom and in other places throughout the space. Similarly, the clothes washing machine is difficult to access if you are tall, as it is in a tiny short closet area. Otherwise, my only complaint about the apartment is regarding the main bed. I personally prefer a soft bed and the bed was really hard, so I opted to sleep on the sofa bed instead.
Check in was an okay process. Sonia asked us for a check in time 7 days before as she was going to meet us there to give us the keys. Unfortunately our train was late arriving into Milan and we got lost on the public transit trying to find the apartment, so I called her to let her know we would be late. Due to the language barrier I believe she thought we were blaming her for us getting lost, but of course that wasn't the case. Upon finally arriving, it wasn't actually her that greeted us, it was her Mother. So that would have been nice to know in advance as well, so that we knew who to expect.