WARNING!
THE HOST IS COMING TO THE FLAT WHEN YOU ARE NOT THERE WITHOUT NOTICE!
Just after leaving the apartment I had the feeling that this situations were just communication problems and misunderstanding, yet now I feel that there are some serious issues that need to be pointed out.
So let’s begin:
I have booked bed and breakfast to attend the congress in Milan from work, while my husband was working remotely. I looked for the place with breakfast and working place with internet connection.
Just when we came the host told us that breakfasts in the cafeteria are cancelled because it’s low value for high cost, and she will provide us breakfast in apartment. For the next day there was only biscuits (packed, from the market) and instant coffee, but as we were planning to be the whole day out we agreed. The host asked us what we would like to eat for breakfast at home so she knows what to buy we agreed that she will carry breakfast to our apartment in the evening. We asked for something like panini with cheese, tomatoes and olive oil or croissant with cheese and jam as propositions. What was our surprise when we found out that there is only stale packed bread from the supermarket and cheese. ONLY! The host also told us as well that this is for AT LEAST 2 days as she doesn’t have time to come next day to prepare next breakfast… there was also ONLY 1 PLATE for two people. After we mentioned it the host told us that we should just ask for something more… but yet again, we have asked…
What is more, the internet was not working. The host told us that it is not her fault that previous guest used the whole internet 😂 and she can do nothing about this.
For the last 2 days we asked if we could get breakfast from the cafeteria and another problem came out. About 9 pm when we were at dinner the host asked if she can come drop the ticket for breakfast next morning. We told her that we are out and it’s not possible and if she can leave the tickets under the doors or leave them somewhere else. The host decided to get in to the rented apartment anyway even though we specifically asked not to. We had all our private stuff left unattended!!! Electronics, wallets! When we came into apartment all things were moved into different places. This is not all! The host also left us only tickets for the next breakfast, but not the day after 😩 it was not possible for her to give us the last tickets for breakfast when somebody was in the room (7 am - 3 pm). The last day she proposed she will give this tickets to us just before our breakfast, and even though the time was set, and we had to go to the airport, she was 30 minutes late…
During our stay we have broken the glass soap dispenser and we apologized for it, and told her we will compensate it on Airbnb refund. The host asked us several times to compensate it in cash (about 20 EUR) and when we didn’t agree she was really mad and screamed at us in the cafeteria. When she applied for refund it came out from the receipt that the cost of the dispenser was only 6.90EUR!
This absurd is not ending here - the host also prepared the photos from the stuff she took from garbage (she literally told us that she has found soap dispenser in garbage) and put it into the room again to show what “mess” we have left. She also claimed that we broke the toilet and it needed to be fix by specialist - when she came unnoticed to our apartment she saw that toilet bowl was unhooked and she wrote us message she hooked it on her own… Good that I took the photos of the apartment before we left…
After all, Airbnb decided to compensate us for this terrible stay. I am sure there will be comment to everything what I said as the host already tried to do it. Good thing everything was on messages.
Once again - if you look for NORMAL stay in bed and breakfast without problematic owner - I really recommend you to avoid this place. Spare yourself unnecessary stress.