We didn't meet Paola, but Paola's friend Ezio welcomed us for check-in and check-out. Paola's place is in a great location - 1 min walk to Metro station (although was being remodeled during our stay), 5 min walk to bus station (5 stop to Milan Cathedral). The place matches the description well, and the whole place was decorated with a nice style. Communication was good with Paola over message and Ezio. One thing to note is that the place comes with AC in all the rooms, but the electricity generator for the AC is really noisy, and it could impact the guests in the room with twin beds (my friend had to use ear plug at night). Overall our experience is good, and we'll consider staying here again next time in Milan!