The place itself and the location were great - surrounded by good restaurants and cafes. You open the door and walk into this cute courtyard, and the room was the perfect size for 2 people.
The only bad thing was the communication. I had to message them a few times before I received instructions about the checkin, even though the response time said “within 1 hour.” To make things worse, our bag got stolen with the key inside, and the “emergency number” they gave us was not an emergency number because no one answered the phone. My friends couldn’t come back and I was locked inside the room until 11am the next day, when the cleaner came to clean the room. I called and messaged Italianway on Airbnb with NO response (again, the response was supposed to be within 1 hour), until my other friend’s Airbnb host had to contact Italianway for us. They said they were sending someone over ASAP but they took an hour, and it was the cleaner who had no idea what had happened because he expected me to open the door for him. Clearly Italianway didn’t inform him or anyone about the emergency and waited for the cleaner to casually come clean the place at 11am when we were supposed to checkout.
The place itself was good but the customer service was honestly THE WORST.