The positive points are the location in terms of proximity to outside amenities (shops, sightseeing and restaurants) and being on a quiet side street. The unit has a nice finish and design including beautiful marble and wood trim. The kitchen amenities are adequate. When we arrived the kitchen faucet was broken laying in pieces on the counter. I sent a message and picture to Paolo who had his handyman come over within an hour. The repair took quite a while and was not finished before we left but the faucet was usable and I appreciate the responsiveness.
The drawbacks were the lack of information about anything in the area including restaurants or grocery. The check in was passing keys and copying passports, period. The person doing the check in was a contractor who was not familiar with the area so no help although they met us on time. This was our first trip to Milan so anything would have been helpful. We also like to cook our own breakfast when staying at an Airbnb so the lack of grocery was a drawback. The bed was hard and the pillows terrible.
For us not a five star experience given the price but more than adequate depending upon what is important to you.