The airbnb was very beautiful but a bit dusty - it could be cleaner. Unfortunately the owner didn't always answer the phone immediately. The location was perfect, it was in the center of Milan! Also, the owner told us that a technician would come to fix the air conditinoner but no one came! We had a mobile AC and it was still too hot in the airbnb. Also the blinds didn't work - it was always dark in the airbnb...?