Frederica and her cohost Nicola were flexible and responsive. We had to check in very late but Nicola adapted and was very helpful. The location is fairly nice and peaceful. You are generally able to find parking in the neighbourhood although you do have to hustle a little on the weekends and there is definitely no free parking as advertised: but I did not pay during 15 days and never got a ticket. The flat is spacious and comfy, although on the downside, there was no hot water kettle, no microwave and the dishwasher was broken and it was pretty cold so we had to use an electric heater that we found in the closet. Also, there is only one house key which was a major problem for us. Overall, the flat is a very good value