The check-in procedure was simple and the host was very responsive to any queries which we were pleased about. The apartment was close to the Metro and so it was simple to get to central Milan. However, we were not so impressed with the actual apartment. The towels and some of the sheets/blankets had stains on them. The curtains had fallen off and were laying on the floor. The shower was cold on the second day of our stay and there was no heating in one of our bedrooms. Overall we were slightly disappointed after reading quite good reviews about the apartment.