Our trip had lots of bumps, but Pierangelo was incredibly nice about everything. We arrived much later than we had planned, but he stayed up and waited for us to arrive. We did know ahead of time that the location was not going to be quiet, but it really never gets quiet enough to get some sleep. The tram and buses are literally right outside the window. Other than that, the other amenities and the distance to the Duomo are great. You can pretty much walk to anything.