The flat is perfectly located for exploring the city. It's in the city centre literally 4 mins walk from Duomo. The bedroom is comfortable and the living area is cozy enough to sit and rest without lying down.
In the building, to get the lift you have to get to the 1st floor first which was a bit disappointing when we arrived with big suitcases but we managed.
Communication could have definitely been better because it caused a lot of frustration as to why the 2nd bed wasn't made, how to turn on the lights and other small things (like that the lift is not on the ground floor). If we hadn't paid the extra 10 Euros per person for management fee I wouldn't have minded so much that communication was poor. I think if we had some extra information prior to checking in, it would have just elevated our stay.