After being given the apartment keys, we caught the metro across Milan. Upon arrival to the apartment there were other guests already staying there. We contacted Italianway and they said they would try and solve the problem. After some time had passed they called us back and told us they had to cancel our reservation and wouldn't be booking us alternative accommodation. This left us stranded in Milan, on a Saturday evening, with no place to stay (unless we wanted to pay more than €800 for one night). Very unprofessional, terrible experience and wouldn't recommend.