Kinga responded very quickly all time with perfect english. The apartment was cleaned with an ozon machine due to Corona so I felt very safe regarding this. Gated parking was great, supermarket on the opposite of the street also. The apartment itself was not as expected, very clean for sure, but I think it is nice to get some welcome feeling with e.g. maps of Florence, maybe some water in the fridge or at least 1-2 Nespresso capsules (Nespresso machine in the apartment). After I looked around I found a nice file for sightseeing tips in Milano, but it was that hidden that if you don´t look around in the apartment you can overlook it. There was also no oil, salt, kitchen papar or if so I did not find it. No small lights in the living room to make it a bit cosy. But okay this is for sure a matter of taste.