Chiara was very kind and easy to speak with. She gave instructions that were easy to understand and was very quick to clarify any confusion. In addition, I had a nosebleed while taking a shower and accidentally got some blood on the towel. I told chiara what had happened and it felt nice that she was more concerned for my safety than the towel. She explained she would take care of the soiled towel and reassured I wouldn’t be charged extra. I also must say that I booked my trip about 4 hours before I checked in. She was flexible with my schedule and quick to accommodate. I enjoyed the tall view from by the work station in the room as well. I definitely will book with her again when I do another overnight travel.