Luca was extremely attentive and accommodating, right down to the printed materials he had for us describing all the things to do in Milano, from nearby restaurants, to public transportation, maps, and orientation of the apartment. We had several text chats when we had questions and he was quick to respond. At one point, we had a question about a farmacia issue and his father called us via What's App to offer his advice.
Luca speaks English well, which made communications go smoothly.