Accommodation from 0 to 10 grade 4. First, the building key was not in place for my check in, which made it impossible for me to open the building door and access the apartment. So, I had to get the key to a neighboring apartment, but only to open the door of the building and then I left it again in the same place, which took no more than 5 minutes. When talking to the host, who was initially attentive, I was not answered in time and the host was unfortunate enough to tell me that I had “stolen” the key. I don't accept this kind of treatment because I'm not a thief to steal anything! Regarding the apartment it is very average. although well equipped, the bed is terrible (Old mattress), as well as the pillows and bedding. Broken TV control, hot water ran out after a single shower, since it was my wife and I. street noise is very annoying. It seems that the cars and the tram pass inside the apartment. I will certainly never go back and I DO NOT recommend it to Airbnb users. I will even send my exchange of messages to the Airbnb ombudsman for the insult. The only thing that is really great despite the noise is the location. It is 5 minutes walking from Piazza Duomo.