This apartment is in a great location near shopping and the Duomo, however the basic amenities of the apartment didn't work during our stay and the host was extremely rude. We only stayed for one night and the toilet started running and didn't work the entire time we were there - we couldn't flush it at all. When we contacted our host about the issue, he threatened to give us 0 stars and told us to stop texting him, and didn't provide any alternatives like letting us use another apartment's toilets or anything like that.
Also, the front buzzer wasn't working the host made us meet him well before check-out at a metro stop to collect the keys which I've never had to do before at an AirBnB. The Air Conditioning also wasn't working properly, even though I confirmed days before that it was working with the host since it was going to be over 30 degrees Celsius in Milan during our stay. The temperature barely dropped below 26 degrees and the host was berating us (via text not even the AirBnB messaging portal) that it was impossible it wasn't working, he told us condescendingly 'not to worry' and a myriad of excuses why it wasn't working like it was controlled by the building and that it's just a hot day essentially and we have to deal with it.
I want to stress that this apartment is very clean, in a great location, spacious and overall would have been a great stay. However, with the toilet not working for the entirety of our stay, the hot flat/lack of proper AC, and the poor communication/overall rudeness of our host, I would definitely not recommend staying here.