Starting with the positives:
Francesca tries very hard, and is quick to communicate
We really liked the location
Checkin and checkout were smooth
The problems:
The apartment was dirty when we arrived, which was very unpleasant. After we raised this with Francesca she arranged a second cleaning the following day - this helped but it was a day overdue, and the cleanliness still wasn't great.
Additionally there are splotches on the walls that look like mold, although Francesca thinks they are something else (not sure what).
Finally, the description omits one detail: because the apartment looks out on an internal courtyard, all of the windows are frosted. They let light in but you can't see through them, neither looking in or out.
These issues kind of ruined the place for us despite the positives.