A few days before my arrival Ana texted me to let me know the AC unit was not working but she offered to arrange everything so we will stay in another place with AC. She was very fast in booking us in another flat. The flat was super clean, comfortable, and had AC!!!!!! Ana arranged everything and I did not have to pay any extra... everything was taken care off. Ana texted me to make sure we were satisfied with the new flat and everything was fine! Although we didn’t get to stay at her place I highly recommend Ana because she was always making sure we were ok!!!!