My husband and I were really looking forward to staying here. I chose it because of the location (close to the Linate airport) and the jacuzzi, which is advertised and included in pictures. I confirmed that we wanted to use the jacuzzi upon arrival and was told that it was out of service due to parts being ordered. That night, we tried to use the shower and after multiple attempts couldn’t get the shower head to work. So we had to use the bath, and after 5 minutes, the hot water didn’t work. We had followed all instructions given by the host. This is, in my opinion, completely unacceptable. We were so disappointed and upset (and cold).