We had an amazing stay! Sergio's friend was able to meet us and wait for us, as we got lost and were late for our meeting time. He was very kind and understanding. Check in and check out were easy and smooth. The location is prime. Just a short walk to the Duomo and the Galleria. The only concerning thing was a vinegar-like smell in the bathroom, maybe due to the cleaning? Additionally, there was an AC unit, but it wasn't working properly. Other than that, we very much happy with our stay. We would totally stay again, and we encourage others too as well!