During our stay in Milan we didn't meet Marija or Doris but both were very communicative on the airbnb app, making sure we were okay and quick to respond. We arrived late at night and the apartment was very cold because the thermostat wasn't on and the window in the bathroom was open - in the morning when I messaged to say we had this problem the hosts responded very graciously and told us to activate the thermostat as needed. Indeed the apartment very quickly warmed up and we soon felt cozy and at home, always looking forward to getting there after a day of walking around the city in the cold! The hosts also very kindly let us stay longer (flexible check out time). Overall we had a positive experience and would recommend staying here. Thank you!!!!