Very easy to communicate with Rita. The loft was great. The internet wasn't working the first night but then the owner came to fix it the next morning. There were some mosquitos, but when I stayed at the loft, it was summer, so it was understandable. Rita left all the necessary information on the table for me and it was very helpful and useful, especially for someone who comes often to Milan for work, but that is not familiar with the particular neighborhood. The number 2 tram is within a 5 minute walk and a 20 minute walk to the larger canals at Navigli. I was there working at Milan Men's Fashion Week, so it was fairly easy to get around the city. Would stay again.