I should start by saying that we had booked Anna's and Mateo's new rental property (with no prior reviews) for six days and they refunded us for five days stay, despite their cancellation policy which I am grateful for. This was partly because I raised my serious concerns about the house not being safe for children of any age. I was travelling with my husband, brother and son. The property was partly booked because it was close to the Milan expo (which my brother would be attending) and for a family holiday. This was a last minute booking.
Matteo and Anna were honest that rents are four times the price during expo week and their best time for business. However I think the new rental property is too small for four adults, not appropriate for children (metal, narrow staircase, with a very narrow floor space for children to run around) and we personally did not like the neighbourhood. The house may have been used as office space prior to renting as it had a printer and files in cabinets. I don't want to be disrespectful as this is Matteo and Anna's own building and home but we didn't find the area comfortable to walk around. And is far out from town. We were advised that it would be difficult to find a property in Milan overnight at our budget. We managed to find a lovely home in Milan with an additional 50€.
From reading reviews, it appears that Matteo and Anna have other properties that may be more suitable and comfortable. We would like to wish them the best.