I wasn't able to be in Milan early, so my Girlfriend has picked up the keys and had no problem doing that after texting the Cristina. She was very helpful and by the time I was there, my Girlfriend knew all the necessary details. The area is one of the best areas and is not as touristic as one would expect, which makes it very authentic. Kitchen is really nice, Bedroom is just perfect and Bathroom as well. For that price in Milano everything is top notch and I'd recommend this flat to everyone.