Michela was very nice and she explained everything for us when we arrived. Plus, she made these booklets that cover pretty much everything we wanna know for exploring the city, such as places to eat, places to see, and places to shop. It was very sweet. The apartment is also nice and sweet. The location is perfect, and the apartment is decorated nicely. The bathroom is awesome! We really enjoyed staying in the apartment and we totally recommend this listing for others.