The location of the place cannot be faulted, its next to a 24hr supermarket and less than a 2 min walk from the metro which takes you straight to the Duomo and Central Station.
Salvatore wanted to know when our flights would land the day before check-in and agreed for us to arrive at the place between 12-13.
Please note that Salvatore requires profile pictures of every person attending the property AND passport details, birthdays and location of birth, citizenships. This was not stated prior to booking.
When we arrived he said its not ready until 14, which was fine and we started making our away, within 5 mins he said it was ready.
Communication was very difficult and bad. It states on Salvatore's profile that he speaks English, he does not. Everything had to be translated on the phone for any communication. Replies was either slow or not at all.
The downstairs bathroom flooded, which we cleaned up. Salvatore cleaned the bathroom again and ?unblocked the shower. It still did not drain properly and water had to be turned off on several occasions during having a shower to allow for the water to drain.
The air conditioning was not working throughout the 4 days (3 nights) we stayed, each time it was reported to Salvatore he said he was getting the technician to come. The technician never came and he blamed our early check in for him not being able to check what the "previous ones" did to it.
There was no instruction manual for the air conditioning so we googled the manual and sent a picture of the remote to Salvatore to confirm the air conditioning settings as he stated "you don't know how to turn it on". No help given and he just stated again that he will get the technician.
We asked for a fan several times as it was very hot in the apartment. He never responded each time this was requested.
On the 3rd day he offered a hairdryer which we never requested, when asked for a fan he stated he will bring the hairdryer. I'm not sure whether this was a communication issue but the translation for hair dryer and air conditioning are different.
The kitchen lacks in basic necessities i.e. salt, pepper, oil, sugar, tea, coffee. Cutlery, pots and pans were either dirty or old.
The wardrobes are very spacious, enough room everyones clothes and luggage, although some of the shelves and drawers are either loose or broken.
The stair is made of plastic and metal, its not very sturdy.
The mattress is very thin (?memory foam topper) its alright for a night or two.