We met Germana when we arrived and she stayed late for us when our flight was delay which was very sweet of her. The apartment is in a great location, close to public transport and walking distance to all the attractions. There is supermarket, restaurants, bakery, gelato all just a few meters away which was very handy. Only downfall was it was quite hot, the fan makes a loud noise when on the higher settings and a train does pass all through the night but we did have the windows open. Otherwise was great!