That was a pretty terrible experience all in all.
First the good: the place is sparkling clean, the beds are nice and the beddings of good quality.
The bad:
- AirBNB mentioned a 3pm check-in time, which we organized our day around including bookings. However "due to internal contingencies", we were not allowed to check-in before 4pm. While we were offered a 15% rebate (where is it by the way?), we could have done without spending an hour waiting around with our luggage and missing on bookings.
- I requested a late check out (fair enough, as we checked in late?) and was refused it in the morning (due to... internal contingencies).
- The coffee machine and boiler plugs did not fit in the outlets (german round cables vs. italian thin outlets).
- You have to fill up lengthy forms online before checking in (yes italian law I know, but in a hotel or airbnb someone would do that). I get that you are selling automation rates to your VC investors but this was annoying.
- You get spammed by unwarranted automatic messages on whatsapp, and you get called "Du" in German. I do get that you are trying to be a cool hip startup, but some of us live outside of Kreuzberg.
On an ethical standpoint, I am also not too happy with startups heavily backed up by VC money buying estate in middle-class/working class districts and thereby pricing out families.
Anyway, I guess if you need a quick layover near Milan centrale this is fine, but expect to be taken into a wild kafkaian ride at the first issue (that's the drawback, when everything is "automatized'.