Joy is an excellent host. Even though we didn't meet her in person, she was always available when needed and already gave tips in advance.
The place was clean and tidy when we first arrived and is located in a lively area with lots of opportunities to eat, drink and shop, close to some nice buildings/monuments and a subwaystation to the city center which is only 3 stops away.
The building itself is quite old yet there is not much noise and both the kitchen (including Nespresso machine, oven and washing machine) and bathroom (with shower and bathtub) have everything needed for a stay in Milan.
The only negative point is the bed. This is perhaps a bit small for 2 people - yet managable - and the matrass didn't give us much confort. Room for improvement could also be an extra blanket and pillows in the wardrobe but overall we slept ok and we still enjoyed our stay and would definately recommend the place.