It is unfortunate that I have to leave this review, but this stay has lost my trust in AirBnb’s quality with Plus and Superhost ratings. Selecting these options & paying more for stays these ratings were supposed to ensure the quality of our stay. This was not so here…the apartment was not very clean (dust and stains on sides and corners of all rooms). The front door was difficult to open, due to the uneven floors & the doorframe in the upstairs bathroom was constantly falling off. There was mold and mildew in the washer and the air conditioner broke down after our first night. We informed the host immediately but they could not fix the problem and we were without air conditioning on the second floor, which became too hot to sleep in during summer. We all had to squeeze into the one bedroom downstairs that had a portable AC unit installed (this required the windows to be open & let in all the bugs). I provided feedback to the host & gave them an opportunity to fairly compensate us for the inconvenience. However, they did not respond after we had already checked out. I’m disappointed at the quality of our stay & at AirBnb’s lack of control with Plus/Superhost ratings that are supposed to ensure quality.