I had a great stay at Barbara and Elena's flat. The instructions were very clear and easy to follow. We were able to check in early after arriving from an early flight and she was very responsive with helping enter the apartment which was very much appreciated! It was exactly as described and pictured, very clean and comfortable. I felt safe in the location and it was very conveniently located to walk to cafes, other cities, and the Duomo. Barbara sent many restaurant and shopping suggestions throughout the city as well. She is a great host with an adorable place to stay! I would most definitely recommend this experience for a trip to Milan!