We were pleasantly surprised with this place - modern, spotless, secure, and a terrific location! We were met by Shama, who showed us to the apartment and explained how to enter. The place was larger than we expected, with an elevator to the apartment (first floor in European terms, second floor in the US). The bathroom was bright and very functional, and although there was no shampoo, there was a great hair dryer. The bedroom (not pictured in the listing, I believe) was nicer than I anticipated with crisp linens and ample hanging space. There is a loft with a futon, another loft with a washer/dryer, and a small patio that faces other buildings. Tiziano's communication was good, and we would certainly return!