Communication with Costanza was excellent. She often responded within minutes to our inquires. We didn't have the pleasure of meeting her in person her but Luz, her housekeeper, was there for us at checkin. Having the lift to the 4th floor was very much appreciated, as was the simple, clean design of the flat and the 2 separate rooms with a mini-split air conditioning. It's tucked into a quant neighborhood with several cafes and restaurants close by so we did not cook at all. We were able to walk to the flat from the central train station about 20-30 mins away and also walked, staying on the shady sides of the street, to the Doumo di Milano, the Sforzesco Castle, and the Pinacoteca di Brera museum. A very pleasant 3 summer day stay in Milano enjoying the amazing art and architecture!