Communication with Dimitri was excellent and very attentive. The place is quite spacious, perfectly clean, quiet and cool with the air con. Both the bed and sofa bed are very comfortable (be aware there is an extra fee for use of the sofa bed, which was not clear on booking). It's 25 min on the tram from Duomo, so not ideal if you want to go in and out through the day, but is fine if spending the whole day out. Fine for a short stay in Milan!