We had a really lovely stay at Ics House, Lena was very helpful and gave us very clear instructions of how to do the self check in. The only reason I’ve given it 4 stars and not 5, is two reasons, firstly as other people have mentioned, the shower is really not great. The temperature constantly changes from scalding to freezing cold. Also, I think it was stated in the listing that basic things such as salt/pepper/oil would be provided, which it wasn’t. We ate dinner at home most days we was there so it wasn’t ideal having to buy this at the shop for the three nights we was there. Other than that, the apartment was spacious and very clean, the TV was a smart TV so we were able to stream via the cast feature. The location was ideal, only about 15 minutes walk to Milan Central train station and about 5 minutes to the nearest Metro station. A great stay and would definitely recommend :)