When we arrived there was no bedding on the beds, just bare mattresses. The apartment had not been cleaned and there was still personal belongings and empty toiletries left behind from the previous guests. When I messaged the host on here there was no response, however, when I rang the office there was an answer and they offered to change apartment or send a cleaner to us. We chose to have the cleaner come as it was 9pm at this point and after travelling all day we just wanted to go to bed asap, rather than moving to a different part of Milan. After waiting an hour for the cleaner, she arrived and made the beds, but didn’t clean the apartment. When I spoke to the host they said he would speak to the manager and ring us back the next day with an agreed refund amount, on top of the cleaning fees, however this call never came and no answer to my emails. The cleaning fee was refunded (as expected as no cleaning was ever done for us), but the host would not give any further refund. Apart from the air con not working, which was horrendous in the summer weather, the apartment was as described and would have been a nice place to stay if it was clean and cool. And if the communication from the host was better.