Cecilia and Giorgio are superb! They helped my husband with our luggage up the stairs (it's on the third floor, no joke). They are very friendly and extremely helpful. They gave us tips on how to get around and even gave us suggestions on where we can get great food. It's a pity that we are only there for a night. We hope to stay longer the next time we visit Milan. The apartment is big, spacious and with everything that you need. We would definitely recommend this apartment!