We booked Marco's flat at short notice, but had no problems contacting him. I arrived later and left earlier, so never met Marco, but my partner said he was friendly and helpful. The flat was clean, warm, spacious. The wifi worked without any problems and we found we could work at home easily.
The bed is incredibly squeaky but still comfortable. We cooked almost every night, and kitchen was well supplied with utensils - however we did have to buy basics like oil, salt and pepper to do this. Not a problem, there is a large Carrefour only 5 minutes walk away.
Overall, we really liked the flat and would stay again. It is in a great area of Milan made even more convenient by the new metro stop Gerusalemme, about 3 minutes walk from the front door!