Communication with Matteo was very good, and the location of the apartment is excellent with local bars and cafes, and very easy to get into the centre of Milan, via the No 3 tram.
We did not meet Matteo and access was through a Code and Keysafe. The apartment is Matteo's home, he informed us of this just before we arrived, its a home with all his personal possessions, which we found so different from the many Airbnbs we have stayed in, and we would have not chosen it if we had known this.ie the fridge had food drinks etc but it was obviously the owners, and not for us.
There was no microwave or a freezer facility which we would have expected (a fully equipped kitchen).
The towels supplied were "stiff and thin" which was disappointing given we had not brought any with us.
The spiral staircase would be a real challenge to any elderly guest or children, it has no handrail coming down and required us to be careful.