We never met Alberto, but he communicated very clearly with us. The place is convenient to the Milan Station Centrale, and is decorated with lovely art and great style. The bed is a challenge for a second person, who has to climb in from the other side since it's up against a wall. It's quite small; too small to have a comfortable chair. The two chairs at the table have plastic slats that I found uncomfortable, even sitting on a towel. We ended up sitting on the side of the bed a lot. But all in all, it's a great value for the convenience to the station and the beautiful art.