Check-in was a mess. She told us her friend would be there at a certain time to check us in, but we ended up sitting outside on the sidewalk for an hour and a half in the heat. They said they were having a busy day, which I can understand, but we had been traveling for hours and had plans that we were late to because of their delays. The apartment itself was clean and great, but another inconvenience was the fact that their wifi was out.