We were disppointed with the way the company handles our stay. First of all, we had to pay a deposit which was not mentioned before. Then when we arrived in the apartment, it turned out this was not the apartment we booked. On top of that, there was a bad smell in every room and the airconditioning was not working. We lost a lot of time negotiating with the owner who said there were no more available apartments and pretty much just opened the windows (in 35C) and handed us some air freshener (which did not work) . After he inspected the room however, conveniently found a vacant apartment for us. Sadly in the time this took almost everything in Milan was already closed.