Micol was very personable and was great with communication. She went over and above by giving us a tour, and waiting around for us to arrive. I felt really bad because our train was actually delayed a little over an hour and she waited around. She also got us settled in and booked our taxi as it would have been difficult for us to do so with our mobile devices. She offered us a welcome gift upon our arrival and was overall a wonderful hostess. I would definitely stay here again when in Milan. Thank you for adding personal touches to your place to make it feel like home away from home.