Mold at the wall, it's unacceptable. The coffee machine was dirty from the previous user. You pay for cleaning service, but it's not clean.
The location is very good close to the center and there is a metro station 10 meters away from the house.
Also, in order to take the key of the house, you have to go to a different location first and then go to the house. This is very difficult for people coming at Milan for first time and carrying their luggage at the same time.
Finally, cold air coming through the door, so the downstairs area is a little bit cold almost the whole day and night.