Letizia was very responsive which was very helpful because it was the first time my whole family had used Airbnb together - so we had a lot of questions! She picked us up from the station which was so kind of her even after our flight was delayed. The apartment is spacious and the balcony is great! There is only air conditioning in the conservatory but that was not an issue for us. The location from the balcony is very scenic and there is a supermarket not more than a 5 minute walk. The tram is close by and the Duomo is no more than a 20/25 minute walk. However it can be tricky buying tickets for the tram so we ended up travelling without them some days! All in all, a lovely affordable and great stay!