we will never book youhosty again - reality revealed that our host was not available for check-in - he/she did not respond to our (and those from the airbnb helpline) messages and calls at all - this was very much inconvenient because we needed to arrange for a hotel at Friday night 11:00 p.m. in Milan - I am describing the situation with nice diplomatic words inspite of the experience of getting screwed by the host
luckily airbnb has been very helpful in accommodating our needs and committed to refund our airbnb reservation and the hotel booking - thank you airbnb for your marvelous support