We where told when checking in that bag storage would be available for the day we where leaving. We also received a letter with information and on this it said Bag drop was available Monday to Sunday at such times. Before we where about to make the 45 minute journey to the bag drop we rang to ask for details to be told it wasn’t open today. When asking for an alternative as we booked with Italian way for this one specific function, we where told they didn’t have any. We then asked if we could leave our bags in the office to which the lady on the phone replied ‘no’. She did not inform us of any other bag storage services available in Milan or help us to find an alternative. Additionally, they beds had no proper covers. There was two sheets which we had to sandwich the blanket between, plus there was only one pillowcase. Given the current pandemic situation this is very unsanitary.