Manuela met us at the apartment and made us feel very comfortable as she went over the details of the apartment. The apartment was very clean and spacious the only draw back was all the beds were up VERY steep stairs so if you have any disable individuals in your party it would not be a very accessible choice. The wifi was not working the whole time we were there which was highly inconvenient for us. Also the fourth bed was completely detached from the rest of the apartment. Other than that the beds were comfortable and the location was right in the middle of downtown with great cafes only minutes away and the Duomo was only a short walk.