Communication from Pamela was great from the outset. Information on how to check in was detailed and accurate, the apartment itself was lovely with welcoming added touches which were lovely on arrival. Pamela was very helpful and accomodating, working around our travel arrangements to make our shirt trip in Milan work the best it could for us! we were sad our stay was so brief, but would recommend fellow airBnBers to book this place as we will be certain to return on our future visits :)