Simone was terrific. He was promptUpon arrival, and was very accommodating ordering taxis for us and pointing out neighborhood pizzerias, etc. he promptly responded to all our many messages. The accomodations were exactly as promised. If you like a soft or feather pillow, it will better to bring your own. I liked the neighborhood as we were both moderate walkers and could walk to most Milan places of interest. Would definitely come here again.