Very helpful with anything, both Francesca and Simon were lovely hosts. Their apartment is particularly convenient - the front door opens directly onto Loreto train station / metro entrance. The apartment is very easy to find. I was concerned as I was carrying heavy luggage but their apartment and elevator made the transition from the train station to the room very easy. Wonderful private bathroom and comfortable bed in your bedroom - you have both rooms to yourself. Windows can be closed in such a way to block out light completely if you need to sleep during the day... WiFi excellent. 3 Happy dogs welcome you to the apartment each time... happy and easy going family. Thank you Francesca and Simon for making my stay in Milan so easy and relaxed. All the best for you.