Eugene was very helpful, answered all my questions was there to greet us when we arrived and provided maps and details to get to local attractions. household had all the basics to get us started, convenient location, great supermarket and local eateries nearby. We walked everywhere with ease. Our kids 6,8,11 loved the apartment (especially the mannequin that they dressed up). We were invited to checkout late without charge as the apartment wasn't booked which was a bonus for us as we were a little lazy on our last day. GRAZIE MILLA EUGENIO hope to be back in Milan and will definitely stay here again.