Marcello was very communicative during the check-in process. He made sure that we were able to check-in when it was convenient for us and that it all went smoothly. Though we didn't meet Marcello, his daughter let us in and gave us all the information we needed. The studio had everything we needed for our short stay and was very clean with an excellent view of the Duomo from the outdoor balcony. The location as mentioned in other reviews was great. Close to the Duomo and walking distance to the train station. Would recommend and hope to stay here again! :)