We arrived at the apartment earlier than expected and Giovanna was able to accommodate and rush over to meet us. She was very sweet and explained everything in the apartment and even offered to make a restaurant reservation for us. We chose the apartment for the location and it did not disappoint!! We loved staying by the canals because of the abundance of restaurants, bars, shops, and lively nightlife. The balcony was great for a drink and people watching below. It was a few minutes walk to either the tram or metro stop. Internet/WIFI was fast and consistent. Plenty of guides, recommendations, and tour books on Milan and surrounding areas. We highly recommend the apartment and hosts and would love to stay again for future visits to Milan!