House key has to be obtained from a 3rd party company which is a 15 minute drive away. Not to mention I had to find parking there as well which took a bit longer. luckily Filiberto messaged me back with details which really helped and he also allowed earlier check in (thank you Filiberto) but the process is a bit inconvenient. The house is on the 4th floor and the elevator was very tiny (only fits 2 at a time). the bathroom had a moldy smell that was very noticeable. Filiberto was very nice but I think he may want to consider changing to a different management company as I don't think they're taking the care his house deserves.