We stayed in Milan for three nights in total. We originally planned to stay for two nights but we were told that our flight back to UK was cancelled in the second night and Raffaella was very helpful and super responsive in helping us to get everything sorted (we received the cancellation email 14 hours before departure and that was 11 at night).
For the apartment itself, it is located quite near to the town centre and it only takes about 5 minutes to walk to the nearest metro station. The apartment is very clean and has everything we need. Raffaella is a very nice and friendly host, we were given a very warm welcome when we arrived and Raffaella gave us many advises about where to go in Milan, she even leave a bottle of wine in the apartment for us, t's a shame that we don't drink :(
After all, we had a wonderful stay in the apartment and we would recommend this place to anyone