No heater after 9 pm, which Filiberto says it’s the rule of the Italy government. But I think this should’ve been mentioned in the rule. My parents were a bit cold during the night.
Also the elevator was broken so we had to carry our 30kg luggage on the stairs.
Plus the hot water was either too hot or it’s enough for only 3 people. Otherwise you will have to wait another 30mins to 1 hour.