We weren't able to use the kitchen so can't give any feedback about this. We were only able to use the electric kettle, ref, and washer. Suggestions: provide clothing rack for guests if apartment has washer, provide kitchen towel and extra toilet papers. I was able to check-in at exactly 2:00PM. No lift is needed but there will be around 7 steps going up before reaching the room, which is not quite a hassle. It is super spacious, has clean bathrooms and bedrooms (except under the bed). The check-in and check-out is very smooth and easy. He has provided 4 bath and face/hand towels per person. There are several garbage bins but there isn't extra garbage plastic bags to replace full garbages. The apartment is near Centrale, Tram 5 and 10 stops, and airport bus transfer to Malpensa MXP Airport. I recommend that you book and stay here when you are in Milan. The location is strategic.