Booked this flat for my mother who came to Milan visiting for a month. The communication with Silvia was great, she was prompt in replaying and very accomodating with our requests. Check in was smooth and Silvia showed us the flat and explained everything clearly. The flat is in a great position, steps away from the city center but in a quite street, on the fourth floor with lift and a nice view. There was everything there, from bed sheets to kitchen utensils and Silvia left also some tea bags, coffee cups and every basics such oil, salt, etc. My mum had a great stay. I recommend the flat very much to anyone coming to Milan for business or holidays.