I attended a conference at the Universita Cattolica del Sacro, and my partner came with me for a vacation. This flat more than met our needs. Could not have asked for a better location. It was a 10-minute walk from the campus and the Metro and a 15-minute walk from the Piazza del Duomo, and there are tons of fabulous stores, restaurants and cafes in the neighbourhood. The flat itself was adorable with lots of stylish touches and exactly as pictured. It also had air conditioning, which we appreciated. We had fridge access and a kitchenette, and Carla left a few snacks for us. Wi-fi came and went, but that seemed to be the case almost everywhere we stayed in Italy. We only met Carla on arrival - she met us at the dentist's office down the hall - but she was reachable if needed and was completely pleasant to deal with. If we get to come back to Milan, I'd stay here again in a heartbeat.