The location and price of the Airbnb was fine. The check in process is a mess. The website says 1400 but the host (Sanjeev) said I’ll meet you at 1515 for check in. We explained what the website vs what he was saying was not fair so he agreed to 1300. We were still at the airport trying to take a taxi and we arrived by 1305. We communicated with him while we were in route. At 1305 he said he was not there and couldn’t be there. So we walked with our suitcases to La Magolfa restaurant to grab food. We met him at 1400 which was the original check in time off the website. We finally got into the place and started getting settled. My friend went into the bathroom and saw hair stuck to the shower head, removed it, took a shower and the bathroom floor flooded. The shower was full of mold and pink slime. We messaged Sanjeev and told him the problem. He said it wasn’t his problem and that he was only the check in person. He sent the cleaning lady which showed up about an hour after the call. He didn’t give us a time frame of when she was coming so we had to sit and wait. She ended up arriving around 1600. We didn’t want her to clean the bathroom just for it to flood again so I showered quickly and then she came back to mop. We were provided with 2 small towels and 2 large towels. We had to use both small towels to help soak the water all over the floor. We asked if the cleaning person could send more towels. She showed up with 1 extra; the bathroom had less than half a roll of tissue. The kitchen had 3 paper towel sheets left on the roll. After all the bathroom stuff we went about our day. The next day we left to venture out and accidentally locked the keys inside. We immediately messaged Sanjeev around 1200 and told him. The conversation went back and forth several times with him saying that he was being inconvenienced. He then finally agreed to 2030 that evening requesting €20. I called the Airbnb customer service and the end result was no he could not charge the money and he was told that he couldn’t do that if it’s not listed in the terms and conditions. We had to stay away from our Airbnb all day bc we had no way to get in. We then figured out our day until 2030. I went to the Airbnb to meet Sanjeev and he was asking about the shower. He said he would have it looked at tomorrow after we check out. He then told me to not forget the keys and I said it was an accident. He said you must pay me for my inconvenience. I told him no and he said everyone else does. He then said next time you’ll be outside. I said don’t worry we will not be back.