After late flight and long wait at the airport we came to Milan at 5am just to see that building’s gate were closed. The host didn’t give us any directions or useful instructions about how to get into apartment except that the key is in the postbox at the building across the street. That building also had a closed gate so six of us were sitting there calling the host and desperately looking for ways to get the keys. Luckily, guy that lived there was just coming home and he let us in and helped us unlocking the postbox. After unlocking the gates of our building, we were shocked again because there are about 7 doors and many floors and again we didn’t know where to go. Again, calling the host, this time he answered and finally told us something. Very rude, unprofessional and disappointing. ALSO - we were asked for 30€ for that late arrival. 30€ for the six of us solving a riddle how to get into apartment at 5am in the middle of nowhere??? Not paying.
Very smelly and very small for six people, we were bumping into each other all the time.
Only one towel and no shampoo is considered as well equipped?
2 stars for location only because the metro station was close.
We really don’t get how it got Superhost Award, probably a mistake!
We think that the ‘host’ doesn’t know what his job is so we were hosted by ourselves.