First we could not get the key at the Milano central station office. We were asked to get them at the apartment. This worked but we could not check the apartment when we arrived as the cleaner was there, only starting his job.
Later that day, as we had a closer look at the place:
- it was stinking in the apartment when we arrived.
- the bins were full and they have not been emptied before we left.
- the apartment was dirty, dusty, everywhere. The windows were dirty as well. We asked for it to be cleaned again but this has not been done before we left.
- the living room was not made. It is composed of cheap IKEA beds with dirty mattresses without sheets, instead of a sofa. A bench is visible on the promotional photos but the cushion was missing.
- there was a mess in every possible drawer, cupboard, wardrobe but at the same time we could not find a towel for the kitchen or a bath rug for the bathroom.
- the shower head was broken, water was spilling everywhere.
- the plastic protection on the bathtub was broken.
- the walls were stained or had scratches and holes.
- the drawers and cupboards in the kitchen were basically empty, there was only one fork and one wine glass left for instance. Lots of mismatched material. Nothing checked.
- there is a really poor design overall in the apartment. I mention it as it is an aspect that is promoted from Italianway and it is dishonest. There is no unity, there are strange or broken objects everywhere, like you enter an artificial apartment. Everything looks fake, dirty, poor, with nothing thought-through.
So we find it really not worth the price. At all. Plus there was no respect for the customer, before and during our stay.