When we arrived back at the apartment at night, for 30 minutes we tried opening the door with the key provided. Security footage can attest to this as there was a camera directly above the door. Our phone batteries were extremely low and we were concerned about the possibility that we were given the wrong keys and would be stranded in the middle of the night. We called the woman who checked us in, Vanna, first but she didn’t answer. We then called Mario to ask for help to get in the building and he immediately became defensive and angry that we needed assistance and said no one could come for over an hour. We were scared and worried for our safety. We continued to go back and forth with Mario with him getting loud with us and repeatedly telling us to send him a picture of the keys. When we told him we tried every key and that that would not be helpful, he angrily said it would be an hour until he would send someone. Eventually after another 20 minutes, we were able to enter the building by twisting the key in a unconventional way. In addition to this safety issue, one of the two showers wasn’t functional and had a rusty nail protruding from it (photo/video taken) and there were dirty towels in a laundry hamper when we arrived. Overall a disappointing airbnb plus experience