Roberto was kind and responsive. Overall our stay was nice. The location was great. It was easy to walk to a lot of main attractions. The place is in good condition. We’re unsure if we had an unusual experience with the ac in the apartment but it didn’t cool down our place much. The check in process was easy-ish. Unfortunately we were given incorrect instructions how to locate the apartment. We called and quickly received the correct information. The only negatives that I can think of outside of the ac is that the bed wasn’t super comfortable but manageable for the few short days we were there. Not sure it would be great for an extended stay. Could have used more than one pillow each as well. Other than those things, we were pleased with our stay.