Lucia was more than lovely in helping us. My husband and I were a little discombobulated with our travels, and she made me feel very welcome when checking me in. The apartment was perfect for our stay. The location is in walking distance from anything you would want to see in the city. She even left some snacks and drinks for us, which was very nice. The apartment is clean, warm, and looks exactly like the pictures. My husband and I would highly recommend both Lucia and her apartment. Moreover, if we find ourselves in Milan soon, we would love to stay again.