Marc was very nice, quick to respond, and spoke perfect English, which was very helpful for us. He even helped us with our bags up the stairs, as we had our 3 month old son with us. He was also very helpful with directing me to the nearby parking areas, metro station, and food/fun options around. Excellent overall location in Navigli, less than 5 minute walk to the Porta Genova metro station and only a 25-30 minute walk to Il Duomo (which is the heart of Milan). Definitely recommend!