What started as a pleasant visit to Milan is slowly becoming the worst experience my partner and I have had with Airbnb so far. Greta did not show up for an inspection and by the end of our visit she apologized for it. She knew how important this inspection was, so she even offered us a better price in the future as a form of compensation. The keys were given very quickly by a babysitter that was taking care of a baby in a stroller at the moment of our arrival. We tried to simply enjoy the city, so we oversaw such informal “welcome” and also some aspects of the apartment such as its floor, which cracks and makes a very loud noise when one walks or the fact there are way to many stairs and there is no elevator. We did ask Greta for some essentials that could not be found like the bottle opener. She thought she had one but really did not. At the end she just asked us to go and look for one with the neighbors. A couple of days after we left the apartment we got a claim from Greta. She was requesting us to pay 300Euros to remove two different kind of minor stains that were on different walls. The same person that only two days ago was apologizing because she did not manage to have a proper inspection and that was not certain about the things that the apartment really had was stating with total certainty that we had caused the damage. Naturally we deny having made the stains, amongst other things because we took very good care of the place. Now Airbnb has taken the case and what frustrates the most is seeing how Greta acts as though she had everything under control with the only purpose of blaming. She now counts the quick encounter with a babysitter and a baby in a stroller that always stayed downstairs as a proper inspection, and she even has the imprudence and recklessness of talking about a “precise” check lists! when she asked us to go around the building looking for a bottle opener, simply because she did not know where hers was exactly. Greta seems to be unable of taking responsibility for her omissions and lack of organization blaming the easiest target possible right away with overpriced and contradictory claims. Fortunately, we have saved all the text messages that we exchanged during our visit that prove her contradictions so that Airbnb can make the right and coherent decision.