From first moment I did not feel welcome, all the renter (cannot call him host) communication and concern was about money only. For example, when I was driving to them Milan he never say have a safe trip or anything like that , only warned me that I have to pay extra 20 euro if arrived after 9 pm. The location is nice, however the building is like compound of many small rooms for new comers and immigrants not a regular apartment setting. I did not have any issue with anybody but the apartment should be much cheaper in such building. Place is not the best for family , some electric wires were not covered and my 3 years old can reach out them easily. On the second day the glass shower cabinet door fell down on my wife and she got injured. When I contacted the renter, I thought he will be concern about our safety and offer help for strangers like us in his country. But he replied "Good evening tomorrow morning we'll come to check, I don't think the door has fallen alone" Last Sunday at 2:40 PM ·
Then, I had to fight to get his assistant to come to clean the shattered glass so we can use the bathroom.
During all this drama Airbnb customer service did nothing and until now I am still for resolution team to show up.
I wish I can attach photos to share Bugs, wires and other photos with you.