Serena (sorry if I spelled it incorrectly) was there outside the building waiting for us. Her English is perfect. The apartment is so clean with many shelves and closet space to hang clothes. It's cold in December but inside the apartment was warm and cozy with 2 A/C(providing heat) in the room, and a heater in the bathroom. Love the induction stove/pots which heated up super fast! The kitchen is great with drying racks after washing dishes, a fridge/freezer. As coffee drinkers, we enjoyed the Nespresso coffee maker & the pods for a great start to mornings. We love the 'dense-weight' blankets for the main bed & sofa bed, and the main bed mattress is firm for my comfort. Sheets & towels are very clean. Shower is great. Serena gave us tips of restaurants' names when we asked her for recommendations. It's a great walking distance to a supermarket and some churches. Thank you for everything!