Overall the experience with Luca would have been very positive if not a major problem with the check-in. In short it took me 2 hours to enter the apartment, the check in process involves asking for help bartenders in the near shop which are not willing to help in the first place and are pretty rude. You can find yourself in a situation where your host tells you one thing and person that is supposed to let you in tells you a different thing. This bad situation can quickly ruin the mood. It took an hour of back and forth discussion only to discover that the key needed was taken by someone and no one knows when the person will be back. My biggest concern lays within how the situation was handled and disrespectful attitude towards my time. Luca tried to help but overall the experience was stressful and unpleasant. Next time, please take ownership and solve the issue internally, and ask your guest to enjoy lunch/dinner on your cost and provide exact time when check in is possible.