This apartment was absolutely gorgeous, and perfectly placed for a newcomer to Milan. However, dealing with Easylife (the company who own the apartment and seem to be renting through Airbnb) was a real challenge. This was my second apartment with them - I had issues with the first and had to relocate. The biggest problem was that the hot water didn't work. It would work briefly then shut off, so much so that I only had one hot shower in my entire week-long stay. I would always notify Easylife as soon as I could, and a few times the staff came over to have a look. Each time they would find a new way to blame us for the problem - first that we must have accidentally flicked a switch that was connected to the hot water (we later discovered this didn't exist), then that we had used too much hot water and gone over our limit (despite the fact that we only had one hot shower each in the entire week). Their confusing explanations became so exhausting that we just gave up and accepted our cold water fate. Communication overall was an issue, and I had to download an app as well as fill out forms on an external website rather than communicate through Airbnb. Some of the staff were lovely - the person who checked us in quickly brought a tea towel when we realised it was missing - while others struggled to solve problems. Overall, it's a super nice place, but expect a bit of faff from Easylife if anything goes wrong!