We did not get to meet Carlo as he was not in Milan at the time of our stay, but he arranged for his friend Vittorio to meet us. Both Carlo and Vittorio were very helpful with any queries we had prior to, and during our stay. Carlo's apartment is beautiful and we loved our stay there. Though not in the midst of the tourist centre of Milan (which is a plus for us), it is very well located (tram stop just outside, and within walking distance of many areas), and in an area we like and are familiar with. It made for a great base for our week in Milan. We would definitely stay again.