I am torn about the apartment. The good is that it is furnished nicely with Ikea and it is clean. It is close to the train and about a mile from the city center so an easy walk. However, the service is terrible. So every Airbnb we have ever stayed at the host (or designated person) meets you at the apartment and they show you the importances. Here they tell you how you have to walk to their office get the keys and then walk to your apartment. It is not that far of a walk but with your bags and everything, just doesn't make sense. Then our biggest issue with them was that they had the AC as an amenity and when we got there it was disconnected and the control was taken because it wasn't a hot enough day. Now it is May in Italy which is the beginning of the heat. I do understand 75 degrees F (24 C) is not super hot but after walking around all day in the cities we booked only places with AC for a reason. Well my bigger concern again was the service. I texted their go-to person, Marcello, about the AC and he called me names saying that how could I want AC, that I was non-sensical and non-ecological. Regardless of how he felt about us, 1. He shouldn't say that to guests and 2. They had it listed as an AMENITY and then said that they only provide it "seasonally" to us but had that no where on the Airbnb website. So when he started ignoring me, he and I both reached out to Airbnb who then explained to both Filiberto and Marcello that they had to provide it for us considering they had it as an amenity. Besides for the name calling, the hour hassle and the rudeness we received...the apartment itself is fine. I am not one to leave bad reviews but reality is you cannot list something you are not planning on giving because that is lying.