Arabella was the perfect hostess, and the best part was -- she wasn't even there.
From the moment we contacted our hostess, she was as attentive as a mother. She made all accommodations over the phone, and her attitude made my group felt like family. She sent us detailed messages that gave us all the information we needed before our arrival. She had a team of people as hospitable as her, and they were very customer-oriented.
The location of the flat was close to everything (The castle, cathedrals, fresh breakfast shop right next to the flat), and only a 10 minute stroll from Milan Centrale train station. When we arrived at our weekend getaway, we rang up and were greeted by the team's friendly cleaning lady, who showed us up to our room. When we entered, our room was colorful like a blooming spring garden and fully furnished with a kitchen, washing machine, shower, hot water, and the fastest Wi-Fi I've experienced since I've arrived in Europe (mind you, I live in Italy). There was an informative booklet on the table with anything and everything I had questions about regarding the flat.
We decided to leave and begin sightseeing, and another team member came in after contacting us, and left clean towels and extra beds for all of our guests. After our long day of traveling and sight seeing, we came home (yes, it felt like a home) to chocolates on our beds, and heat in the room.
I would recommend this home for anybody in the area.
And Arabella and Giuseppe, thank you for such a wonderful experience. I look forward to all of my stays in your future properties.