Elisabetta was super helpful even before we got to Milan. Telling us all the best places to eat at! Once arriving, we were greeted by a very helpful colleague of hers. The place was super clean with all the essentials and very much how we expected! It was slightly smaller then the images shown but still very comfortable for 4 people! The interior of the place was completely over the top, WE LOVED IT! It was very easy to commute from to all the sight seeing areas, with all modes of transport close by. Would highly recommend this to anyone thinking of visiting Milan!