My family and I (a couple with a joint daughter) spent 3 nights in this small apartment in Milan around Christmas time. The location is great, from there you can walk to the Duomo, via Torino and many other iconic locations. The apartment is cozy and the bed is very comfortable (despite the fact that’s a convertible sofa). Communication was smooth and fast. Check-in was in person. I would recommend this place and probably come back again