The location was fantastic and the inner courtyard was pretty and historical feeling. The place was clean and the kitchen well stocked, including some coffee, which was nice. There was very little closet space and the lighting for the bathroom was dim and awkward and unfortunately the AC wasn't working on a very hot weekend in Milan. Roberta was super nice about it, though, and the next day brought us 2 fans and a bottle of bubbly to apologize for the inconvenience. The check in instructions were also complicated and out of date, but Roberta was also available to talk us through it. But it was pretty frustrating after a long journey.