He was so nice and courteous. Gabriele provided all the necessary toiletry and kitchenware for us to feel at home in his flat. The flat was also central to a lot of the attractions and it made for a short walk to our destinations. Also, the host made himself readily available. He helped my family and I find a way to make our early flight from the airport (which is on the outskirts of the city and and hour away). He text me 2 game plans and booked my taxi for me. In Europe, you don't find customer service like this (it's rare) or maybe it's because I'm accustomed to how customer service is rendered here in the U.S. Therefore, he is high on my list of most pleasant people I met in my 2 week Europe trip. Overall, great experience booking with Gabriele. Don't even hesitate, just book him!