The replies from Claudia was very slow most of the time. In some circumstances, I do understand her because she is a working mom. But there was a point where to a certain extend that I felt as though she doesnt want to reply my text messages on certain queries I had (that is in regards to the cold shower that needs to be fix after we had a long and cold day out in Milan whereby she completely ignore the situation till I check out). She gave off a vibe as though I was bothering her. Not getting back to me was just plain rude and unprofessional. It's ok if she can't reply me on time but she ignored even though I've checked that she has already received and read my messages in whatsapp. To begin with, I wasn't even being rude or nasty to her that she has to ignore me. Being in the hospitality industry, receiving tons of queires and complains from clients are something that is VERY NORMAL that she needs to learn to take in and most importantly help to find a solution for her clients and future travellers that will be staying in her apartment. COMMUNICATION is something really LACKING here that she needs to improve on. Thank GOD, the location was very centralise with many good restaurants around and walking distance to Duomo for shopping.