Giovanni was an amazing and kind host. Giovanni was extremely responsive and went over and beyond to make our stay comfortable. We booked to go on a Lake Como tour and asked Giovanni where we could purchase FFP2 masks. He went out and bought us some face masks as a small gift the night before the tour. So kind of him.
He also came after work to bring us blankets for the night. On the day we were to head back to London, the metro station was closed due to a strike. Giovanni was quick to respond and very informative about where to purchase travel tickets.
Overall, Giovanni helped to make our stay in Italy so simple and hassle free. A nice and cosy place to stay. Thank you for all your help and kindness Giovanni.