Francesca is a very responsive and friendly host. Check-in was done via self-serve without any issues. Apartment is in a great location and relatively spacious for downtown Milan.
Yet there is a bar right below the apartment and another one right across the street so street noise until the early morning hours is to be expected. Also, the apartment could use some upgrades (e.g., fresh coat of paint, upgraded furniture); beds are worn out and the apartment is pretty bare (incl. no condiments).
So would not agree with the other reviews that rated this place 5*. Rather think this is a 3* apartment given the current condition.