This was by far the worst Airbnb experience I’ve ever had. Prior to booking I personally contacted Jacopo asking specifically if there was a washer and dryer. Which he replied yes that there was. It was even indicated on his listing of amenities which he later tried to change during our spat. I had a lot of luggage and as I had just moved to Europe. I was met by the property manager by the name of Sheryl. I even asked her where the washer and dryer was, she obviously did not know until she opened every cabinet. First red flag. The kitchen had no utensils or any kitchen towels. Later finally I had time to wash, and finally realizing then that the appliance was only a washer. Had I known that there was no dryer I would have never booked the place. So I asked for a full refund. Jacopo then responded and said he made a mistake and cause he had over 100 properties to manage. Almost as if to brag, so I told him was greatly inconvenienced for this and I wanted a refund which he declined. He offered 50euros and told me to go nearby to dry them somewhere. With no car and and no baskets with wet clothes, he expected me to do this? Not to mention there wasn’t even a drying rack. 100 properties and you don’t know what your properties need? Well afterwards we coincidentally lost power to our flat. Just ours, not our 3 other neighbor units losses power. Just us. We contacted Sheryl who told us to go down into the basement to flip the breaker. I mean can you imagine had we flipped the wrong one or something went wrong. We couldn’t even get into that room. We didn’t have a key. Luckily a random tenant in the complex was arriving and we asked him how we could enter which he told us to contact the maintenance manager (he denied to come) seeing how distraught we were he assisted us anyway. We asked Sheryl what was the apartment number and which breaker was for it. SHE DIDNT KNOW. Finally we found a few that were in off position and troubleshooted the problem and WE RESTORED power. Jacopo never responded and Sheryl could have cared less. If it wasn’t for that kind hearted tenant we would have not had power up until checkout. After reading all the properties for Wacko jacko, I saw so many reviews of down right mis management of his properties. Stop halfassing and do right by your customers. If your gonna do business then do business. Stop cutting corners to maximize profits. I wouldn’t recommend any of his properties, you might be ASSOUT