The host was very accommodating! She waited for us to come in on a bit of a later flight, and greeted us with some snacks and sparkling water. The place was exactly as adorable and lovely as the photos show and is so conveniently located right beside the metro stop, as well as across the street from a coffee shop and half a block from a grocery store! I found it very easy to communicate with Sonia, and would definitely recommend this place for staying in Milan. Beautiful city, great apartment!