Overall not impressed with our stay at Greta’s apartment.
First, host was very unresponsive leading up to our stay and would not respond to our messages confirming our stay/questions for days on end.
Second, we coordinated a time for check-in but when we arrived, we had to stay an extra 2 hours at the restaurant beside the apartment because the host was not there. The cleaning service finally arrived and we were allowed to put our luggage away but were asked to walk around for 0.5-1 hour until cleaning was done. This was extremely tiresome after a day of travelling and on a very hot day (37 degrees Celsius). Cleaning was also not thorough and mess was left behind. We recommend for cleaning to be complete before the agreed upon check-in, and for a timely check in if we confirmed a time in advance.
The air conditioning in the apartment also was not working at all. The unit was releasing air but it was not cold. The air conditioning machine also started leaking and left a small puddle on the floor. Again, it was an extremely hot day so air conditioning was much needed. The host did stop by the apartment to check on the air conditioning but no luck fixing it.
Overall, the apartment is in a convenient location to Milan Centrale and the unit itself is a good layout for two people. However, a more coordinated check in process, working air conditioning, and increased responsiveness from the host is recommended.