The place was very clean. Spotless even. The bed and sheets felt like they had been cleaned in between guests. Giulia and her cohost respond very well and quickly. We could not find any sponges to wash dishes but that was an easy fix with a trip down the store. The only problem we could find was that the shower water is not hot. But since Milan is so hot in the summer it was quite refreshing and not really a problem for us.