My adult daughter and I, Marianne, had a mixed experience. It was a great room and Elisabetta received us well. It was cold, and our room was about 10 oC. The remote to the air conditioning, which was off, did not work, and the radiator connected to the main heating system didn’t work.
Next morning my daughter had a throat ache and cough, she commented that she had tried to turn the radiator up. Our host started yelling at my daughter that only a plumber can adjust the radiator, and she continued with this for a couple of minutes.
I tried to talk to her. She continued shouting that the room was cold because of the energy crisis (though the rest of the apartment was 19 oC, as she told us). I tried to explain (I’m an engineer) that there is no need for a plumber to set a radiator.
This marked the whole stay. Maybe new guests won’t have this problem (the day we left, the radiator was very warm). If it weren’t for this, the relationship to our host would probably have been unproblematic.