Not exactly at "the heart" of Milan, at least 30 min with the tram to Piazza Duomo. A quiet neighbourhood though. The room was clean, but quite small for two people and crammed. The breakfast was rather poor and we didn't find fresh water except for the first day. We knew that a kitchen was not included but we expected that at least a refrigerator or access to one would be available. All in all, it's comparatively fine for just a night's sleep.