We were stranded in Germany by Lufthansa and this host was a complete nightmare to deal with. Her policies state that she will give a partial refund if this happens. She said it was no problem and to email her office the following day, which I did think was strange since all communication is supposed to stay on Airnbnb. She then tried to give us a useless gift card to one of her properties.... AFTER we left Italy instead of our partial refund. This was almost funny because what does a gift card do to help us with when we are already back from our trip. Also, before we arrived she demanded we download some app to communicate on... when I told her we were traveling largely without cell phones...and that I don't like What'sapp... She was really NASTY in her messages and later apologized. Beware of this host. I don't recommend dealing with this host.