Nicolette is a amazing host! She met us at check in and since we drove from Vienna and overslept she didnt even mind and was very understanding. The place was clean, comfortable, and stylish. Nicoletta provided water, coffee, and tea. She even sent info of all her favorite hot spots for the best food and wine. Also before we came she found out construction and drilling would be going on close by and offered a full refund if we decided to go elsewhere. We where overall impressed with her honesty, communication, and humble knowledge of the city of Milano Italy! We will definitely be back♡♡♡