Victoria is really helpful kind. Check-in was easy than I thought. When I first arrived, Victoria has tour me around the accommodation and also suggested a few restaurants nearby for me to dine. Unfortunately, my flight got cancelled and I had to book a last minute flight for my next destination, so I have shorten my stay at Victoria's. She was very helpful when I told her about my emergency and she has helped to search for flight tickets. I will definitely recommend to my friends or whoever is visiting Milan to stay at Vic's. Great place!