Upon arrival to the apartment we were greeted by what i assume is a person working for the management company who takes care of lauras apartment. He was kind and showed us the apartment and amenities. First thing we asked was to turn the air condition on because it was scorching hot in italy. After getting acclimated to our surroundings in the apartment we noticed it suddenly got hot , and realised the air conditioning went off automatically. We contacted the "host" and they informed us that we have to reset the circuit breaker at the front of the apartment and try the airconditioning again. The suggestion worked and they said they dont know why it happens but if it does again to reset the circuit. I complained that i wanted a comfortable nights sleep and not have to wake up sweating to flip switches every hour. They informed me its a rare occurence.
So we left the apartment with the air conditioning on to let it cool a little, and went around the city for 3 hours. Upon coming back to refresh and go out for dinner we open the door only to find the airconditioning is off again. I reset the circuit and it works. I also call the "host" and tell them thst its unacceptable, a main filter i use is that air conditioning is available, and the fact that in this apartment it cant work for more than 15 mins in a row it is unacceptable.
They offered to send a technician,which led me to argue with them that i am tbere for one night in milan and its not going to be a night spent babysitting a technician because they leased an apartment which isnt fit for leasing.
They told us the technician would need only 10 mins, and i told them if he doesnt come in 10 mins i will leave for dinner and i will take them up on their refund offer. (They offered a refund for the air conditioning)
Of course he didnt arrive within 10 minutes and i called them and said i need to leave for our dinner reservation and not to send the technician as we do not wish him in the apartment when we arent there.
While i am at dinner i receive a message from the "host" who informs me that the technician went inside the apartment without our agreement while we were out and "fixed" the air conditioning. I was furious that this person went inside the apartment without us being there.
We went back to the apartment, obviously yhe air conditioning was off and we packed our things and went tothe sheraton majestic for the night. And obviously we didnt get the refund the "host" mentioned.
I reallt suggest laura find another company to manage her apartment, this one was an outright joke. Completely ruined our stay in milan.