This is a very spacious apartment just a few steps from the Duomo. It has a massive sitting room, a small balcony and two bathrooms, which is always lovely when travelling with a family. The self-check-in worked well and the beds and shower were good. The TV has Sky. A big dining room table doubled as a work desk. We would definitely recommend this apartment, especially if travelling with kids or friends. Giulia was also responsive quickly.
Any negatives? Only two. Firstly, you can't run the dishwasher and washing machine at the same time or all the electricity in the flat fuses. Not a big issue if you know in advance, but we didn't! That said, Giulia had a technician over to us in 20 minutes at 6 pm in Friday, so full marks for responsiveness!
The other issue is that there is really nothing in the way of a welcome pack - yes, after earlier comments there is a small soap, a small shower gel and towels - but no shampoo, no teabags, no salt and pepper, let alone the bread, milk, juice etc which some stays provide. A pity because it would not take much to make this a really luxury experience. Again, not a real issue in practice because there a a Carrefour Express just 3 minutes walk away, so easy to stock up.
Only small points though.