Overall, an excellent experience. I was able to arrange for an early check-in (which obviously might not work every time, but the flexibility was very appreciated) which in the end I couldn't take advantage of because of some flight complications. I was able to arrange to arrive the next day. When I had a problem with the electronic lock, someone was there in minutes to sort out the problem. Communication was consistently outstanding. The appartment is as described, in a wonderful location with ready access to key tourist attractions, shops, dining. The air conditioning was very much appreciated. Excellent use is made of the compact space. My one warning would be that the bathroom is pretty tight. I'm rather stocky these days--am I allowed to blame it on COVID?--and it was a bit of squeeze to get into the bathroom. Plus-sized guests should consider this. Otherwise, very highly recommended.