The sofa bed is broken and worn out. The part at the bottom is not fixed and leans, and you feel the springs of the mattress while lying on it. I was extremely uncomfortable (I did not expect a five star hotel bed, I know what a sofa bed is), it was impossible to sleep and rest. Moreover, when I arrived, the sofa bed was closed and I was not able to open it myself because too old. I called Hintown but they were unable to help, they answered from a call centre abroad. I had to call a neighbour. The following days, I explained the persistant sofa bed problem, but their messages were useless as well and they could not find any solution. I could not find an alternative accommodation, so I stayed and it was awful. It is a shame, because the apartment is fine overall and the location is great. Hintown urgently needs to change the sofa bed !!!