At the day of arrival we did not find any key in the box and had to wait for the cleaning Lady to open the door even if we arrived at 4.30pm, we called nobody answered.
For departure we were told to leave asap the appartement so that the cleaning could be done, more time and politeness would have been appreciated. We couldn't have a shower and even brush our teeth....
In addition the appartement is not really furnished, for exemple we did not find a glass to have some water.
Good location next to the tram station.