Eduardo is generous and quick with communication. He offered us a refund as the wifi was not working on the first day and half. Unfortunately, our stay was discomforting as on our third night we woke up to a beetle bite. We spent the next 24 hours contacting Italian doctors and getting the help we needed (topical cream, etc). We believe the beetles came from above the bed or floor baseboards as many are loose. Because of this, we moved the bed to the other wall in the room. We did not want to bother the host as we messaged him continuously about the wifi. The host was not accepting to the situation and commented on the disorganization of the room after checkout. We expected more hospitality to this situation but received criticism for not moving their bed back. Along with this, the bed leaves tiny black spots on your body after sleeping, and laundry was left drying from the previous guests use upon our arrival. As great as the location of the apartment was, there were many unforeseen events we had to deal with that made the stay difficult for us. Checkout expectations seemed quite high maintenance where we were blamed to have left dirty towels after a week worth of stay and unknown of how a dishwasher works. Not sure why we pay such a high service and cleaning fee if we are expected to basically polish the place ourselves.