We had booked this Airbnb months in advance and advised the host of our arrival plans well in advance. However 2 days before our check in we receive an email saying our Airbnb is unavailable due to road maintenance and was offered an alternative which was further away. We accepted as we had no other choice. Upon check in we were greeted by a male employee of the Airbnb company who did not offer to assist with our bags at all despite the room being almost at the top of the apartment. This draws a big comparison to the rest of our hosts who have always kindly offered and were warm and friendly. He advised us to leave to bags on the bottom floor first so that he could just explain the check in processed and left in a hurry. The apartment itself was spacious, clean and comfortable. We just did not enjoy the lack of communication and hospitality of the company.