Marcello was very obliging and helpful and was available promptly on our arrival. The apartment was in a great area with lots of great restaurants close by. The metro was close by so it was pretty easy to reach central Milan. There wasn't actually any water in the canals, which was s little disappointing. The apartment itself was reasonably well equipped although the washing machine appeared to be permanently unable to be used. The photos make the apartment look a lot more stylish, bright and roomy than it is. Some of the furniture is pretty cheap and there are cluttered areas in cupboards. It looks and feels a bit run down. Cardboard pictures taped to the wall does not constitute art or decoration in my opinion. The bathroom only has a hand shower in the bathtub and no screen of any kind which means water goes everywhere and the bathroom is always wet. Just average accommodation.