Communication was great, Mario was very helpful and also able to be flexible about check-in time, which I really appreciated as I was arriving by an evening flight. The room was great, even nicer than it looks in the photos, and the bed was huge and very comfortable! I didn't use the kitchen much as I was only there for a couple of days and out a lot, but it looked well-equipped, and there was a nice big dining room table with lots of space for everyone. The location was also very convenient, only a few minutes' walk to the nearest Metro, and also within about 15-20 minutes' walking distance of the central station. There were supermarkets and some nice cafes and restaurants nearby as well. Would definitely recommend! :)