The flat is exactly as pictured. Serena is as nice and accomodating as everyone says. It's lovely and bright and has that "lived in " feeling. Highly recommended with the proviso that the building is far from any shops and the metro is a brisk pleasant 10-15 minute walk if you have heavy packages etc....can be a small problem . But taxis are freely available ( suggest you put the MYTAXI app on your phone ...extremely good in Milan ) and Serena is very helpful for information and attends immediately if anything goes wrong !