Terrible check in method - we weren’t sent any instructions for self check in and had to chase this up. The instructions were then incorrect. We asked somebody to come to meet us but they didn’t arrive and didn’t respond to messages or phone calls. By chance, the man who owns the property but does not work with the rental company, arrived as he was due to meet a plumber. We were told that we shouldn’t be checking in and that the hosts had been informed to postpone our stay. We had to go away with our bags. I tried to contact the host several times but they didn’t get back to me. The case was escalated to air bnb support.
We experienced some issues with the toilet and found several flies and mosquitoes in the property. The apartment is on the 4th floor and there is nothing in place to manage the humidity. We were bitten many times by the mosquitoes which seemed to live there.