We just got back from 10 days in Italy and 3 different Air B&B apartments. Our experience was great in each one. From the day the reservation was accepted, Cristiana was very kind and communicative.She worked with us on stowing our luggage before check in and recommended a company that worked great to pick us up and take us to the Airport on our last day. The apartment was different than ours in Florence and Venice because it was modern and sleek and that was cool. The AC worked great which was important because of the heat wave. The beds were comfortable, the two bathrooms key. The fridge and the kitchen were very big by European standards. The apartment was located on a quiet street, but near good restaurants and shopping (definitely go to Nerino 10 which is below the apartment). The apartment was off of Via Torino and about 3 NYC blocks from the Duomo. I would definitely recommend this host and this apartment.