Rita was a perfect host, being both extremely helpful in explaining simply the check-in and check out procedures and also quick to respond to any questions or concerns I had. I simply messaged and/or called Ranga who also was extremely helpful as the primary contact during the check-in and check-out process. I even left one of my personal items and was able to return a few days later to pick it up and find it nicely tucked away. The location is perfect and had a great view of the top of the duomo. 5 stars and highly recommended.