Overall, I had a bad experience. When we arrived at the airbnb Carmelo made us a nice lunch and offered us helpful advice about getting around in Milan. However, when he left the city in a rush, he forgot to give us the key, which would allow us to get back into the building. We called and texted him multiple times, as he said he would be reachable on his cellphone for us if we had any questions, but did not receive a response back until 6 hours later. We finally had to find somewhere else to stay for the night because we would have had no way of getting back into the apartment if we were to leave to explore the city, for our only night in Milan, which we had intended to. We realize this situation was a mistake, but the unkind and rather hostile messages we received from Carmelo after leaving the airbnb were the most disappointing part of the "stay".