Ariana and Dario were very good at responding though a bit delayed. It should be noted that the flat is on the third floor which would have been helpful to know as I was with my mum and her friend. Also the flat has the bare minimum supplies. The location was very convenient. It was easy to get to the centre. The heating however kept turning off so we were cold all night and the water was icy cold and was only warm for 30 second so we had to have quick showers and bird baths. Also when they requested to come in to have a look at the heater while we were out site seeing we said we would like to be around however they still entered while we were out which I noticed because some of the things in my suitcase had moved around and when I enquired if they had been there it was confirmed that someone had come in. While everything was there we still preferred to be around. In the end they still had to come back because the hot water was still not working. But they were very helpful and apologetic that it was not working as it should. They also allowed us to check out late which we very much appreciated.