Our trip to Milan was great. When we found the office, Filiberto was there to give us our keys and detailed instructions. The apartment was about a 10-15 minute walk from the office, which was tough because it was raining and we had to carry our luggage that far in the rain. At the building, the apartment is located on the second floor, but the elevator can only hold one person and one bag at a time. This wasn't a huge problem at all. The apartment itself was beautiful. Very clean, perfect for 2-3 people, big open windows, a kitchen area and lovely bathroom. Towels were provided and the bed was extremely comfortable. I would stay here again.