Massimo was actually waiting in the street to welcome us - very welcome indeed after a long journey by car, plane, bus and tram! He explained everything we needed to know about the apartment and made sure we knew how to reach him in case of problems. We loved the central position, the wonderful terrace with its relative quiet in the city centre, the spacious main room and the whole way the rather gracious living rooms are are laid out; and meeting friendly people (and even a dog!) in the lift and the lobby (including the very helpful concierge in the lobby) - and the marvellous organic food store next door - just what we needed after that journey! Thank you Giulia E Carolina and Massimo!