Paolo wasted time during checkin talking about tourism vs showing us around the apartment and letting us know how to use the appliances. Unfortunately, on the first night we used the washing machine and according to Paolo we broke it. He was quick to put a claim with Airbnb for $1000 USD for a brand new washing machine and for the repair technician.
The apartment is outdated except for the bathrooms. Don’t get me wrong, I love the Italian charm but this apartment does not have it. The beds are rock hard and the pillows are small and uncomfortable. The amenities are misleading. There is no ac in one of the bedrooms. There is only an ac in the main bedroom and the living room. There is no microwave in the kitchen and the tv is not a smart tv so whatever you watch on tv it obviously will be in Italian. For what we spent in this apartment we could have gotten something better in a hotel. Which is what my family and I will be doing in the future. This is not my first time in Milan and this was a terrible experience dealing with Paolo. For someone that claims he deals with multiple properties he’s terrible at managing it. I am used to American amenities and customer service so I understand Europeans will never live up to those expectations but no one has ever treated us this way. You will have to go to the market and get your own soap for bathing and shampoo since none are provided. Usually airbnbs we’ve been in have mini shampoo and soap. The dining room table is about to collapse, we didn’t sit and eat there due to being afraid Paolo will place another claim for a new dining room table. The apartment is about a mile from the duomo so you would have to walk about 20 min to get there. On our checkout date he messaged me sarcastically about him not being able to enter the apartment because the key was left in the door. He said, “even for that you need instructions?” Definitely! Paolo DOESNT seem to understand he has to deal with tourists on a daily basis and coming from all over the world. Doors, keys, appliances are all different around the world. If he took time to actually explain and talk about what is important then these unfortunate events would not happen.