Germana was very helpful. Before we arrived she helped with directions from the airport and was waiting for us when we made it to the apartment. Extremely communicative and quick to respond. The apartment was perfect for us for just a couple of nights, but could easily have stayed longer. The bathroom was very small - particularly the shower. The shower opens with two doors leaving a narrow space to enter and it's also raised up. A little tricky if you're short like me :) Very accessible via public transportation, close to markets, restaurants, bus stop, and generally felt safe walking around in the evening.