Alessandra is a wonderful host! The space is conveniently located, within a 5 minute walk of the metro, on a quiet street for such a busy area. TONS of great local restaurants and shops in walking distance, too. She was fantastic at giving advice and directions, and provided me with everything I needed, from a hair dryer to a clothes iron. Communication was good, we had English and Spanish in common, so sometimes filled the gaps of understanding with a mix of three languages. There are a few stairs in the building lobby, which lead to an elevator for easy access with luggage. The house was quite cool at times with windows open in winter for ventilation, but warmed up quickly with the windows closed and good heat in the apartment. The bedroom is of a good size with a clothes rack for hanging, the bed is firm and comfortable, and hot water is ample. Overall, I highly recommend this property and will absolutely book here again on my next stay in Milano.