Loretta is a sweetheart, I didn't meet Eugenio because he wasn't in Milan. She waited for us for a couple of hours while we were stuck at the airport because the luggage didn't make it on the flight. The bathroom was shared so if you don't like sharing a bathroom with someone beware. The area was in brera which was good because that's where we wanted to be. Overall we didn't really enjoy Milan, we found a lot of the people cold, but loretta was kind and walked us through everything we needed to know.