Communication with Matteo was excellent from the time we booked until we left. His very lovely parents met us when we arrived and his mother said goodbye to us on leaving - a very personal touch that was appreciated.
The apartment is as good as the pictures suggest, very spacious, bright, clean and great amenities. Some of the smaller things that we also appreciated as we were there for 3 months may not mean much to people only there for a few days but for us living there they were a real bonus - great hairdryer, iron, utensils and kitchen equipment (we cooked in a lot over the period). The wifi works well and is fast. We had the benefit of a cleaner every couple of weeks and she was lovely and also very good at her job. Bed linen and towels are also very good quality. Others have mentioned the road noise in the front bedroom but I stayed in there on a number of nights (very restless sleeper) and whilst it's true I never had a problem sleeping there.
The location for us couldn't have been better - a good supermarket opposite and a few more within easy walking distance, a gym for me (above the supermarket) that was a real bonus, and good connections to the tram, metro and bus systems. We tend to walk most of the time and it's an easy stroll into the centre.
As a host Matteo couldn't have been better, even offering to put us up in a hotel for the night when a neighbour's alarm system was going off for a day and night while they were on holiday - luckily someone made contact and it was sorted, but Matteo's offer was truly amazing as it wasn't within his control. I'd not hesitate to recommend Matteo's place or him as a host and would happily return when we make it back to this fantastic city.