Viola made us feel welcome as soon as we arrived. She provided us with a detailed map of the neighborhood, as well as suggestions on places to eat, shop and see. The apartment is even more beautiful than photographed or described! It was setup with an espresso maker and tea, as well some fruit in the refrigerator for us. The neighborhood is about 15-20 minutes from the city center and is very safe. Viola went above and beyond from the moment we arrived to our last hour in Milan. She was an excellent host and we highly recommend this apartment!