Location is nice, close to duomo however the communication with the host is nonexistent. Asked for laundry detergent and soap host never replied. I had to buy own. There is a balcony but there is a bucket of water under the AC which overflows and goes on to the floor. I was not aware of this issue as no one told me and at night I wanted to sit on the balcony and slip bruising my leg. Also there was a taxi strike and the host didn’t even say anything about it or give any recommendations on how to get to her apartment. My sister who was staying one block away from me had her host arrange us a private car as my host was unresponsive.