Let’s start with the end - I have been scammed by this host and left me with no place to stay and with a freezing on my money for almost a month. He took the money and left me on the streets. He double booked the apartment and didn’t even bother to answer the phone (and I called..) to tell me that. I had to wait for 2 hours in the snow and find a stranger on the streets to ask him to call the host. The host told the guy the apartment is already occupied, I have asked him to cancel the reservation so maybe I can get another place without maxing out my credit card. but he didn’t want to do so, he said he wants me to drive to his very far apartment (30$ Uber drive from Milano city center) to get my money in cash, something I didn’t I could not trust after I spent 2 hours waiting for him in this not so good neighbourhood. I have tried to contact Airbnb support and they promise to refund me. They approved the refund almost a week after it happened, in a process that returns your money only in 15 days after their approval (approval came 7 days after the actual scam) = that’s almost a month of Airbnb holding my money. Now let’s assume it happens to 1/10 people, meaning Airbnb making an average interest of 3%, generating around 13 Million dollars a year on freezing stolen money. After they make so much money out of this scam, the support representative offered me a coupon for my next trip. Guess what? They didn’t send it. super disappointing experience, very disappointing Neighborhood and building. Not recommended. very bad policy for Airbnb that cooperates like that.