Because the Check in Process is supposed to be with your mobile, I was unable to do so because my mobile was stolen at the metro right before we arrived at the location. I panicked because there was no telephone number provided to call in the event of emergencies. However, when we got to the location, Francesco was there waiting for us patiently to let us in and show us how things worked in the apartment. He waited for 2 hours!!!! I am so impressed with his patience and compassion to our situation. Thank you Francesco!!!!