There was a lot to like about our apartment next to Milano Centrale train station. The area is clean and safe, there are plenty of good restaurants around, and the apartment is nice. Unfortunately it was lacking warmth :-). Let me explain. On the arrival day we were left waiting for almost 1 hour in front of the building in cold and rainy weather (after a very long flight from the US West Coast) although we had clearly communicated our arrival time. Not what we would call a warm reception. Then we realized that it was cold in the apartment and it was lacking any comforters or blankets (and also had no heating available). There was just a thin sheet on top of the beds. We asked for them, but since we were not told if/when we would receive them, we ended up having to buy a comforter from a nearby store. About 10pm, an hour after we went to bed, someone arrived with 2 (nice) comforters. The next problem was the water heater. After my wife had her shower (and hers are never too long), I tried to have one too, but ran out of water just after shampooing my hair. Rinsing that off with cold water was quite unpleasant. Then I wanted to dry my hair, but a drier was nowhere to be found. We also had to buy shampoo, as there were just 3 minuscule containers available (for 9 nights), and soap, and toilet paper, as there was only one (small) extra roll available. We left more toilet paper than we found. In the bedroom there were small lamps on both nightstands. The only problem is there was no outlet within reach of their power cords. I'm hoping the owner will make some needed improvements, that could make it a top-level experience.