Susanna is a meticulous and awesome host! Highly recommend Susanna“s apartment for its excellent location, provisions in the house, prompt response and her personal touches beyond that of a host. The apartment is in a safe and quiet neighborhood and it is easy to get around with trams/trains as well as walk to good restaurants/cafes within the vicinity. We had no issue in walking with our luggages to Milano Centrale Station (approximately 10 mins). The apartment is well appointed with provisions ranging from basic breakfast items, maps/travel guides, restaurant/cafe recommendations, toiletries to bedroom slippers. Truly appreciate Susanna for meeting us as we checked-in dead-tired from jet-lag at 930pm. She also orientated us to breakfast venue/train station and tram stop/restaurant etc when she happened to meet us on the street. Her response was always prompt when we were staying in the apartment and before our arrival when I enquired about numerous things about Milan and her apartment. She also gave us tips about buying train/tram tickets and where to eat etc. Plus clear instructions on using the elevator in the building. A small issue to take note is not to boil water when someone is showering as it may trip the electrical supply and lead to a blackout in the apartment. In winter, guests may also need to make use of air-conditioner to warm up the air in apartment if they feel that the heaters are not warm enough.