The flat is beautiful and the location is great as we traveled by train and to reach Milano Centrale is a 15min walk. We are not sure who greeted us as we did not get an introduction. 2 suggestions I made are: towels to be washed better as they were stinky with the typical smell of not well/not washed at an appropriate temperature. Also if the place is rented during summer it definitely needs air conditioning. We had 34 degrees by night... and we could not sleep at all... I wish I could give it 5 stars as the building and flat are great.