Patrizia was very helpful and responsive to all my questions and concerns. This was my first experience renting with airbnb and I'm really looking forward to renting again. The apartment was clean and perfect for my friend and I. We had some travel issues so we missed the first day of our reservation and Patrizia was very understanding. Unfortunately I didn't get a chance to meet her due to scheduling conflict but she sent along her friend Steve who met us to let us into the apt and give us additional info. The location was perfect and central to everything. Would recommend this apartment.