This was a terrifying air bnb experience. Tomasso was unaccommodating, his air bnb was falsely advertised, he was a terrible host, aggressive, verbally abusive and his actions completely ruined our vacation and we felt in constant danger and our privacy was violated.

We booked this aribnb specifically because it was advertise as flexible check in and check out times. However, before we even arrived, Tomasso asked if we could checkin at 430 because he had a business call. We arrived in Milan at noon but agreed to a 2:30pm checkin to accommodate Tommasso. We needed a "flexible" checkout time because we had not booked our departure train ticket yet. Tommasso aggressively pressed us for an answer for a checkout time so we gave him a ball park of 830am. When we got around to buying train tickets we found that out train was at 11 am so would not have to leave until 10 am. Upon letting him know this he wrote us an extremely aggressive message stating that we have to leave at 8:30/9am.

That was just the tip of the iceberg. Upon arrival, the lift did not work so we had to carry our bags up the many flights of stairs. The beds were thinly covered with musky sheets and the beds were tiny. The room had no lock for us to lock from the outside. Moreover, there were no garbage cans or closet space for us hang our things. Secondly, the hot water ran on a boiler system and we were unable to take showers longer than 5 minutes. The apartment was located next to a park that was riddled with graffiti and vagrants. None of these factors were mentioned on the listing. We should have left at this point but the nightmare continued. We also woke up with bug bites (hopefully just from there being no screens on the windows..)

Tommasso asked us if we could take special precaution to be quiet on the stairwell because of his older neighbors. We asked him if we were being too loud and he said no. One evening, we were speaking at a normal noise level WITHIN our room and my friend took a business call to someone in NY (because of timezones) and Tomasso barged into our room while we were in our unmentionables and yells at us for being on the phone and talking to each other and slams the door.

This behavior from a male host to two young girls traveling is unacceptable. We felt in danger and then the next day he sends us an aggressive and threatening message.

In this message Tomasso accused us of damaging his belongings and told us that we'd have to prove to him we didn't damage anything by showing him around his room when we were checking out (even though we left the room exactly how it was when we got there). In this message he inferred that he through our belongings and the room when we weren't there.