The Airbnb wasn't ready upon our arrival at 4pm even with check-in at 3pm. I was waiting outside until 5pm because it hadn't been cleaned yet. Francesco let me drop off my stuff while they cleaned but I wasn't able to freshen up for the one-night I had in Milan with family and friends. I messaged him 24 hrs in advance for check-in purposes and didn't get a response. 2 hours before my arrival I messaged him again, no response. Once I was the door, i called, only then he answered. Due to the miscommunication, he let me check out later in the morning which was nice. 2/5 stars for my one-night stay.