We are very unhappy with the host and our stay.
1st day NO hot water and at 3am on the first night the air-con died and it won’t turn on. We messaged the host and they confirmed the technician will come at 12:30PM so we waited and he did not arrive until 2pm.
2nd night the power cut at midnight contacted the host they did not respond until 6am.
They also mentioned that they are not available to be contacted after 9pm. But when we spoke to them the next day they stated that there’s no-one available to come because they are working.
We had to figure out how to get the power back ourselves so we had to go to the reception and ask if they can help us and it turned out that the main power was off downstairs.
The host did not even ask to see if the power was back, they ignored us the remaining of our stay.
If you book this place for more than 2 days make sure you bring your own toilet roll because they only give 2pcs.
This made our stay in Milan horrible.