Marcella was very responsive and helpful form the get go. Even if I arrived late at night she was accommodating and in addition to giving me keys she explained everything about the apartment. The apartment is very clean and functional, perfect for a short stay. WiFi works perfectly. The area is accessible via tram which is in turn linked to the subway system which in turn brings you quite easily to all the train stations, making it relatively easy and cheap to get to Malpensa airport, other European destinations via train or go towards Rome via high speed rail. If you work in the design industry and need to be in the Tortona area, the location is perfect as you can easily walk to all showrooms.