This place was a big disappointment for us. We wanted to leave, but we were unable to due to their policy and AirBnb's policy. Our story after our Pro's and Cons:
Pros:
- Fast wifi (when you figure out the password - the one listed in the app and on the sheet they give you is incorrect)
- Good location
Cons:
- Apartment was not cleaned prior to our arrival. The bed was slept in with hair all over it, the towels in the bathroom were dirty and lying on the floor
- WiFi information given was incorrect. Scan the QR code on the back of the router - it really helps
- NO COMMUNICATION from Italianway. Only way they communicated with me was after calling and complaining to AirBnb, and they stopped communication after
- TONS of mosquitos. I probably got about 5-6 bites over one night
- Beware of the place if you go during a hot season. It's listed on the AirBnb page, but the windows don't have screens so be cautious when opening the blinds. Not to mention it being on the 1st floor allows for access into the apartment from the outside
- Be ware that you MUST pick up your keys and check in from the train station. Don't make my mistake of going to the apartment first.
- Check in staff were fairly rude even for Italy's standards. I got passed off to a few people, each asking for different documents. The last guy was nice and didn't ask me for any documents, but I could tell that the rest of the staff were just annoyed that a "foreigner" was there
For the story:
My just-made fiancé and I got to the AirBnb around 4PM for a single night in Milan between Venice and Rome. After a bad checking process (described above), we finally got to the AirBnb. It was around 92°F / 33°C outside, and hotter in the apartment itself. Since there is no AC, we tried opening the blinds to no success (we later found there is a button on the wall to open the blinds - nifty but wish this was explained to us)
After arriving, we lied on the bed to notice that there was a lot of hairs on the bed that weren't ours. It also looked like the bed had been slept in. The bathroom was a bit of a mess with dirty towels hanging on the drying racks and on the floor. We messaged the host through AirBnb's messaging system, and after waiting and hour with no response, called them with no response (since it was just after business hours). I then called AirBnb to sort it out.
After another hour, we finally got a call from the host, telling us that the cleaner was delayed with a big job so they didn't come, but they would send the cleaner immediately. They hung up before I could ask more questions (like when will they arrive, why didn't you mention this earlier, etc). I messaged the host again asking for more details, and again no response at all. After waiting almost another hour, the cleaner finally arrived by letting herself in without knocking (we were in the middle of changing). She was very rude (and went as far as taking off the bed sheets and throwing them on me when I was getting something from the room), and after 30 minutes she left with a bit of an attitude. Basically our only night in Milan was greatly cut short.
Recommendation: Do not stay here if you can help it.