We had a couple of friends that helped us move into Francesca's place. We needed that help since there was a lot of luggage. She almost didn't let them enter saying it's only booked for two people. We knew it was booked for 2 people of course 4 people wouldn't stay, we felt that was a bit rude after a long travel.
The other thing is host seems to make a point that check in was at non standard time. We had difficulty understanding the big deal about it. As travellers you are not at the liberty to check in when the host expects you to. Any host should understand that. It was mentioned to us that information would be communicated to us the following day regarding our stay but nothing of such was done. The room wasn't cleaned for two days no information was present about where to dispose old towels and where to get the new towels.
Next thing is I wasn't comfortable with the smoke in the house. There was bad odour throughout the house and if you're a non smoker it's not a good thing. The cats are very sweet and I loved how friendly they were buy almost all towels and linens smelt like cat piss which didn't feel good.
Also, the kitchen wasn't usable apart from breakfast time which was a huge disappointment. The point of air b n b is to be able to use the kitchen without that it's not very different from the hotel. Even drinking water wasn't provided clearly. It was not a great experience!