The host was amazing and responsive. My family and I was unfortunately stuck outside of Milan without any transportation to get back to our place as we just missed the last train plus we have to check out and travel to another city early in the morning so I was really desperate at that time. My mom suggested that we contact the host to seek for help and thankfully they found us a private taxi chauffeur to get us back safely. We were very pleased with our stay. Thanks for everything!