Federica was very helpful prior to our arrival, but was working so it became very difficult to communicate once we arrived in Milan. Her mother was very sweet and accommodating, but doesn't speak English. Thor, their dog, was quite pleasant and not intrusive. There wasn't an air conditioning. An oscillating fan would have made a huge difference. Just outside the window was a restaurant that remained very loud until early morning. The fan would have also drowned out exterior noise from the street. Overall, the hosts were very sweet, the room was clean and sufficient, but the heat and noise in the room made for somewhat of an unpleasant night's sleep.