Be very careful when booking any stay with these providers. I booked and paid for accommodations that were supposed to include a king sized bed and a sofa bed. Upon arrival there was no sofa and the lockbox wasn't working. I emailed the host immediately. They did respond quickly about the lock box but took days to respond about the incorrect room. The lockbox was never fixed after days of back and forth with whether or not someone would be coming by to reset it and ultimately it was never repaired. The response about the room was confusing. The host tried to imply it was my fault for not confirming the room space ahead of time, as if I should have presumed we weren't going to get what we paid for.
The space itself was not what I would consider "luxurious". The pillows were flat, the extra pillows had no cases and the blanket was bloodstained. The kitchen was nice and had a coffee maker and a tea kettle. The sound proofing of the space wasn't ideal, there was lots of noise from the other hosted space.
The TV was problematic and I couldn't use any of my streaming services. They worked for one day, but then there was an error message about the wifi and when I contacted to host I was told the streaming capability wasn't included. Not sure why that would be an issue as clearly the TV could stream and the services were my own accts. Very poor communication from the host, which I have never experienced using Airbnb before.
The location of the space was terrific, very close to the Duomo and it unit was clean.
The accommodations, subsequent poor communication and lack of customer service were extremely disappointing. For those reasons, I would not stay in any properties hosted by Hemeras in the future. Had the host expressed even the slightest regret for the room situation and provided a coherent explanation, I would be writing a different review. For the space we recieved I could have stayed in a hotel or another airbnb that was cheaper and just as good, if not better. Blaming me for them not providing what was contracted is unconscionable and very poor business practice.