The apartment is very nicely decorated, and the location is fantastic. Unfortunately, those are the only good things I have to say. It began badly with the third-party host giving us very unclear instructions about how to lock/unlock the door, so we were not able to lock it the first night. He also didn't check the heat and hot water in advance, which we later found discovered were not functioning properly. There were also only very thin blankets, and the apartment was not at all suitable for cold November weather. We had no heat, no hot water, and no warm blankets! We ended sleeping in hats and jackets, we were so cold. Nicola texted intstructions for me to try and fix the heat and water, which didn't work. She never bothered to send someone to check on the problems for us the entire weekend. I asked for a 50% refund for the weekend from the host and AirBnB, but only was given a small percentage due to their very stingy policy. The entire experience has made me question using AirBnB in the future, and I've been a very heaver user. What a Shame.