Ivana is lovely to work with. She was waiting for us, and spent a measurable amount of time to make sure we had a clear understanding of the apartment features as well as some of the highlights of Milan. The apartment is located in the charming canal area which is popular for restaurants and nightlife, but still relatively
quiet because the building is set well back from the street.
The decor in the apartment is as nice as pictures indicate, and as of my stay there shortly after Christmas, Ivana has put up a screen that essentially privatizes the open space of the second floor bedroom that you walk through on your way up to the third floor. Not an issue if you are reasonably fit, but in case you have physical limitations (or super heavy luggage) you should be aware that the living space is a tri-level, so those sleeping in the 3rd floor loft bedroom do have quite a few stairs to contend with.
All in all, I highly recommend this townhouse if you are planning a trip to Milan !