Raffaella and Luca are two of the nicest people I have ever met. They were extremely helpful during my move and completely understanding when I was unable to come at the date we had scheduled because of the situation in Italy. They were so incredibly kind from the beginning and were even able to let me in earlier when my flight arrived earlier than we had arranged. As for the apartment, everything was clean and organized. It's located in an amazing location, right next to the park (perfect for running) and tons of shops & restaurants just outside. Next time I am in Milan, this is the only place I'll be staying (hopefully if it's available)!