We communicated with Lucia's son Alessandro while we were in Milan. Alessandro met us very early in the morning after our flight got in to welcome us to the apartment. He was both professional and personable, spending time explaining to us the areas to visit in Milan. He was available for us to contact if we had any questions or concerns and we effectively were able to communicate with him via text message. He was a pleasant host.

The apartment is located in a residential complex and is rather close to the Metro. It is about a ten-to-fifteen minute walk from the Duomo. The apartment came equipped with several useful amenities, including shampoo/toiletries, breakfast snacks, coffee, WiFi, and air conditioning. Overall, we had a very enjoyable experience.