Elena seemed like a nice lady, helpful and polite. wish i could give her a 5 star but the lack of elevator and the noise from the neighbors wouldn't allow me to.
the apartment itself was nice and clean. had everything we needed. check in was smooth, Elena was responsive and helpful. it was on the 2nd floor (from 0) so having big luggages certainly didn't help. at night, the neighbors were loud but fortunately we were too tired to be really bothered by it.