Ronald was lovely and check-in with him was quick.
Unfortunately, I have to write a poor review for the apartment and listing.
The property was listed on AirBnb with photos showing a beautiful, bright and clean apartment. In reality, the apartment was extremely dark even midday with all the blinds open. The apartment was dingy and smelt like sewers and the apartment as a whole looked unclean. This is because it is located in an alleyway with a building directly opposite blocking all sunlight, and the drainage in the alley let off the awful smell so we couldn't open the windows. The windows were unsafe and the bedroom window didn't actually lock, despite the shutters in front of the window, this is incredibly unsafe.
The worst part was the shower - the temperature of the shower was scorching hot and no matter how long we waited, or whichever direction we moved the temperature and pressure gauge, the water was boiling hot. I raised this with the host and apparently it was difficult to get a plumber in to check this on a Saturday, but a Sunday would have been better (we were leaving on Monday). This completely ruined our plans as we have just come off a flight and wanted to freshen up as we had plans for the whole afternoon/evening. The suggestion of a plumber arriving the day before we left meant we would have to stay in and wait - ruining further plans for such a short trip so we didn't want this and the issue was not resolved. On top of the deceiving images of the property, this is unacceptable and dangerous. Had we had young children, the water would have scorched their skin.
Instead of trying to apologise and reassure us that this would be resolved and taken seriously so that the next guest wouldn't experience this, they had the audacity to ask us to review and rate our stay instead!