Sandro wasn't there during our stay, but he was very helpful before we arrived and during our stay. He responded quickly when we had a question. The apartment is great. No a/c in bedroom, but the one in the living room gets the place cool enough. Great small balcony has a fantastic view of the park and city. Close to Trams, easy to get around town. We had a very nice time exploring the city and this was a very good location. The local nightlife was great, although apparently no one in Milan dances, as all the places we found were closed.