Paolo was extremely helpful and always responded. The apartment was very nice and interesting with lots of books, art and interesting vintage furniture. There was a very cute notebook that had recommendations of places to go. Overall the apartment was great and the location being right next to the metro and close to a tram stop abled us to get everywhere we wanted (+ was very close to milano centrale.)
The only negative aspect was the comfort of the pillows and size of the bed for 2 people but apart from that we were very satisfied!