Paolo was great and allowed us to drop our bags off prior to our actual check-in while he finished preparing the flat and we left for a tour. Both the twin and loft beds were very comfortable and there were plenty of extra linens and blankets to use. The snacks in the kitchen were a nice touch and were appreciated. The flat is close to the Metro station and near the canals and restaurants in Navigli. The taxi service was also quick and easy to call for.