Laura was not able to meet us upon arrival but she had her cleaning lady, Clara, greet us who is lovely and very helpful. The apartment exceeded our expectations. It was very clean and actually more spacious than I envisioned. The location was ideal. We were not far from the Milano Centrale train station and within walking distance the the cathedral and most major sights. Laura left us well thought out instructions and suggestions, including some very good restaurant suggestions and numbers to call a taxi. Laura was very prompt in her communications and very pleasant. My only regret was that we did not spend more time.