We stayed at Lella's place for 5 nights and overall it was a very good experience. Lella replied quickly and we were met by her friend, Dorjana, who lives nearby. Handover was friendly and quick. The apartment is in a 19th century period building with 3.5-4m high ceilings and a wonderful entrance. There is a lift to the 1st floor but there are 3-4 steps to the lift to keep in mind. The apartment is spacious and well-arranged, with the living room, bathroom and one of the bedrooms facing a small inner courtyard and the other bedroom (master) and kitchen facing the side street. Cleanliness was fairly good and the beds are reasonably comfortable. We were grateful to be able to use a toddler bed for one of our kids, which saved the day. There is gas heating and keep in mind that there are ventilation holes in two of the rooms that go straight outside. The kitchen had everything we needed and the fridge was very clean. The bathroom was easy to use but as some reviewers mentioned, the water can overflow and make a bit of a mess. The location of the apartment is excellent - only a 5-6 min walk to Porta Romana station, which goes direct to Duomo within 15 min (it's also possible to walk to the Duomo in half an hour). There are multiple restaurants nearby as well as some fabulous cafes. We had an issue with the gas oven (it was out of order) and were able to get that resolved within half an hour with Dorjana's help. Please keep in mind that this is a period building with all stone/hardwood floors, so it is quite acoustically rich - meaning you will clearly hear most of your neighbours most of the time, walking, listening to TV or the radio. Outside there are also some rubbish trucks at night and roaring Vespas, of course, which is typical for an Italian city. I don't think there is anything the owner could have improved in this regard! Overall we really enjoyed it, thank you Lella!