I am extremely disappointed with the apartment.
Firstly, I got an email about check-in and key collection. There were 3 options, one of them - collecting the keys directly from the apartment - from 3 to 9pm. I informed the Italianway that we will the at 3pm and asked to meet us at the apartment building at that time. After that I got the reply from Italianway that they have no availabilities to do that until 7pm and asked me to come to their Reception that was 3 km away from the apartment. So I had to do that with 3 children and then drive back to the apartment. After I did that I got a message that someone will meet me at the apartment as I asked for (after I got the key from the Reception).
After Check-in when I was unpacking I heart that someone was opening the door with the key and I was surprised that there was a man from Italianway with clean linen and towels(at around 3.40-4.00pm). And started to change it!
So the apartment was not ready at all for new guestsl!!
The bed was broken, we send a massage and asked to fix it or to give us another place to stay and got the answer next day only. They offered 3 apartment but the location didn’t suit us.
Positives:
Location
Size of the apartment
Negatives:
Poor condition of the furniture;
Dirty walls
Dusty floor
Very old washing machine
Broken bed frame in the main bedroom,
Shower curtain was hand made and was extremely uncomfortable to use.
dirty terrace with cigarette butts everywhere
Detached baseboards and curtains
Very unsafe for our baby
Poor communication from Italinway Customer Center
We are extremely unsatisfied with the condition of the apartment: - Poor condition of the furniture; - Dirty walls - Dusty floor - Very old washing machine - Broken bed frame in the main bedroom, - Shower curtain was hand made and was extremely uncomfortable to use - Dirty terrace with cigarette butts everywhere - Detached baseboards and curtains Firstly, I got an email about check-in and key collection. There were 3 options, one of them - collecting the keys directly from the apartment - from 3 to 9pm. I informed the Italianway that we will the at 3pm and asked to meet us at the apartment building at that time. After that I got the reply from Italianway that they have no availabilities to do that until 7pm and asked me to come to their Reception that was 3 km away from the apartment. So I had to do that with 3 children (one of them 9 months old) and then drive back to the apartment. Only after I did that I got a message that someone will meet me at the apartment as I asked earlier (only after I got the key from the Reception). After Check-in when I was unpacking I heart that someone was opening the door with the key and I was surprised that there was a man from Italianway with clean linen and towels (at around 3.40-4.00pm). And started to change it! So the apartment was not ready at all for new guestsl!!