Huge plus - communication. Sandro and Natalie always responded to our messages.
Huge minus - the apartment is not suitable and absolutely dangerous for a family with children of any age. Skateboard fell on my daughter's head (she is 7 years old). The skateboard was hidden behind the curtain by the entrance door. Wires were on the floor. Red light in the bathroom scared my daughter.
My son and I slipped on the bathroom floor as the water was overflowing every time we took a shower. It was impossible to take a shower because of that. Sandro offered us to take a mop and wipe the floor every time we took a shower. Taking into consideration he charged us over 300 Euros a night, I considered this offer being disrespectful. They did come and the check the shower, found a lot of hair in the sewer which definitely were not ours. But the issue of overflowing was not resolved.
Co-host who met us in the apartment did not speak English and we had issues communicating. She worried more about the valuable stuff in the apartment (such as books, a table, etc.) than about the safety of the children. Nobody explained us how to use the stove and the washing machine. It took us a while to start using the stove. We couldn't use the washing machine at all.
There was no kettle. I could not make formula for my son.
There was no iron.
The balcony is way too smaller than on the picture.
We wished we would be notified in advance that the apartment is not safe for children older than 2 years old as well.