Chiara is very sweet. I did not speak any Italian but communication was very easy. During check-in, she had two ladies with her to help translate.
The location is good. Opposite a 24 hr grocery and a tram stop. The tram doesn't go directly to downtown Milan if that is your desire, but the public transportation is interconnected and very easy to navigate.
The place is spacious and has everything you need for a short or extended stay.