Raffaella was extremely nice and helpful. We were a bit late with checking out and she was understanding and thoughtful. The place is outside of the city center, but getting into the city is extremely easy as there is a tram stop 50 meters from the building. We stayed with our 2 year old son and shared the bed with him. We were OK with it, but the walls are pretty thin and I think the neighbors were disturbed when our son woke up at night. The bed is a fold-up sofa, we didn't mind it but if your back is extremely sensitive, this might be a problem. We will revisit Raffaella's place if we're ever back in Milan!