We booked to stay for 2 nights for my birthday trip from London to Milan, throughout the whole process Melita was very welcoming and upon arrival at the airport she made sure that we knew exactly where we needed to go and also send pictures so that it would be easier to spot. Once we arrived she showed us our room and bathroom, she had a map of Milan on the table for us to use if we wanted to and said that if we needed anything just to let her know, she was very lovely and a perfect host. If I ever come back to Milan I will most definitely book with Melita again :)