We had a lovely stay at Robertos apartment. However, when we arrived in Milano, we made an appointment to collect the keys, but since Roberto was on vacation his stand in was supposed to deliver them. We couldn't get a hold of him for several hours, even though the deadline was due. When he finally picked up the phone he didn't want to speak English which caused some difficulties. The bad things aside, the apartment was clean with nice facilities and a wonderful location. The only problem was that we couldn't get the aircondition to work. All in all, we would have highly appreciated better communication.