My friend and I had a lovely stay at Milly's. The accommodations were more than we were expecting for an apartment in Italy. I would even use the word 'spacious'! Grocery store and pharmacy were located close by. Unfortunately, we did not have the opportunity to meet Milly. From reading reviews those who did, got the opportunity to ask questions and receive specific instructions and directions to more easily navigate into and around the city. As well as some extra details and suggestions. Although, she did respond quickly to inquiries we had. My friend and I wouldn't hesitate to recommend Milly's to friends travelling in Milan and would definitely stay again!