Don’t expect immediate contact once occupying the house. It took 6-8 hours to get ahold of anyone and to finally get a replacement key when we misplaced ours. The lost key was totally my fault but calling 20 times and sending messages for 6 hours out in 30 degree weather overnight was unacceptable. There should be emergency procedures in place for things like this. I couldn’t even get a hotel room because I stashed my passport in my suitcase in the apartment and they wouldn’t give me a room without it. I sat on the stairs outside of the apartment from 3am-9:30am when I finally walked to a cafe and waited for a response. I finally got let in at 12pm took a shower and left.