Our stay in Elisabetta's place can be summed up in one word: perfect. Eli kept in contact with us before the visit to confirm our check in time, and let us know that her friend Nelly would let us in. She also passed on Nelly's number so we could contact her if we had any problems. From moment we arrived at the flat (a little late thanks to a flight delay and no phone signal), Nelly made us feel right at home and our delay was no issue. She showed us around the flat and gave us recommendations on where to go and the best value ticket for the metro. Later that evening when we noticed that the water was lukewarm at best, Nelly was at the front door within five minutes of messaging her and had it fixed straight away. Her efficiency and friendly demeanor made us feel like we were in safe hands. The flat itself was perfectly clean and had all the facilities you could need and more! The aircon in both the living area and bedroom was a blessing, and I have not slept in a comfier bed! The flat is exactly as you see in the pictures, and as you see there is a massive effort and attention to detail in the decoration. The area that the flat is in is fantastic. There is a cafe across the road that serves gorgeous coffee and delicious brioches that make the perfect breakfast. The area felt very safe, even late at night, and has a number of restaurants, bars and shops in the vicinity. It is within walking distance of Garibaldi, Zara and Isola stations which makes it so easy to get around. When it was time to leave check out was easy, and we wished that we could stay longer. I would definitely recommend this flat for a visit to Milan (an often overlooked and underrated city), as it is great value and added so much to our trip. We can't wait to go back again!