Beautiful apartment in my favorite Milan neighborhood, but the apartment was in desperate need of cleaning and Italianway did not respond. Even the dishes and the inside of drawers were dirty, there were "left-over" clothes under the bed, I had to purchase cleaning products and clean myself during my vacation. When one finds dirty dishes, it makes it hard to trust anything to be clean.
Again, Italianway did not provide any help or even to reach out by telephone. Italianway is doing a great disservice to their client's apartments and to their guests. I have booked through airbnb often and until now had the very very best experiences. I was not informed that Italianway is NOT like typical hosts renting apartments, they are an agency. The person who met me at the apartment (scheduled to the minute) had no time for greetings or explanations. It was a truly bad start to what was a fine vacation in Milan. And now, I so appreciate my other hosts through airbnb, 99 percent excellent, 99 percent clean and as described. I hope the word on Italianway gets around primarily because they did nothing to correct the situation - other than to offer "no charge" if I wanted to check out up to three hours late (I had a 6:00 am flight) and, how does this help me with a very dirty apartment?