Unfortunately this apartment was disappointing. Figuring out check in was a process. Since we were arriving before the check in time we reached out to Donato about an early check in and instead of getting a reply from him about this I just kept getting automated reply’s. Finally I was able to get through to someone by texting out on a different messaging app. We didn’t hear back until an hour before we were arriving and reached out days before so already not off to a good start.
Upon checking in the cleaning staff alerted the individual checking us in that one of the windows was broken. It was not able to close and lock shut. He said someone would be by to fix either later that day or tomorrow. No one ever came. The street the apartment is on is right across from the Duomo so it is LOUD. This did not make for comfortable night sleeps.
Later that first day I noticed the water in the sink not draining properly. Again, I reached out to Donato on Airbnb app with no response. It seems like they prefer all communication to go through other messaging apps and I don’t like to
communicate outside of Airbnb.
Lastly, there was no blankets in the apartment and only a thin sheet on the bed. That was not enough for me. They did leave extra pillows but no pillow cases.
The location was very convenient for the metro and made getting to other areas of the city easy. That being said, it was so busy and loud I’m not sure it was worth it.