Giovanna was absolutely amazing. Such a sweet lady and he location is fantastic. Blocks away from any and all of the sights. I wish we had one more day in Milan!!! We rented a car for the remainder of our vacation but mixed up the date to pick up the car. She was so kind to call the car company for us to see if they could change the date. I would recommend this flat to anyone wanting to stay in the heart of the city for an affordable price!