Barbra and her Dad were very lovely. They checked us in personally and showed us everything we needed to know. When the radiators weren’t working Barbra and her Dad sorted this nearly immediately by bringing us the remote for the air conditioning so we’re very responsive and accommodating. Nice room and very spacious. We thought it was going to be higher up as it’s called a ‘loft’ but it’s actually the opposite and it’s underground at the bottom of the flats so more like a basement! We felt safe inside the room during our stay. Need a tram/taxi to get closer to the city centre as it isn’t walkable.