Anna and her family are very nice and helpful. During my stay, I had my used laptop shipped from U.S., which unfortunately was charged a 140 euro of import tax by Italian customs. Anna helped me contacting the shipping company and eventually they agreed to let the customs recheck my laptop and hopefully remove the import tax. Without the help of Anna, I don't think I can do this. I highly recommend Anna's apartment and I will choose to stay there if I come to Milan next time!