Veronica is a very lovely lady. We told her that we came late on the arrival day and she was still waiting for us to give the key. Her English in writing is great but in speaking she uses more Italian and body language, which was great, because you do know, you are in Italia. She gave nice recommendations to eat and where to go and asked us on the next day how our trip is going. About the loft, you can see the ratings before. It is just great! :-)
I forgot my bracelet and she sent it back!