Stefania, kindly dropped the keys to my friend when I was delayed. She seemed a lovely person though we didn't meet her in person she was helpful with somethings and the apartment was clean and up to standards as listed.
The only couple of things where some light bulbs where out and we wasn't told about how to use the air con so it was hot even when we messaged about this and we had to message twice for the wifi for work related reasons we needed it.