I unfortunately was unable to meet Fransceca as she was in the hospital when I arrived in Milan, but I did meet her boyfriend and the place was perfect for me. It is located in an area close to the bus and tram stops and is a private little room with fridge, private bathroom in suite, full size bed and I made friends with their cat who reminded me exactly of a cat that I had for 19 years so we got along great! She had a little breakfast for me and guides and maps available even though she was not. I would stay there again if I went back to Milan.