Carlo seem really nice and helpful, even though we never met him in person. We received the keys for the appartment from another person that was living in the same building, so he came down and met us right away when we arrived. The appartment was nice and quite clean, reflects the pictures that you can see of it. Carlo was helpful with tips for transportation and helped us book a taxi when we left. He was quick to reply on our questions. I was satisfied with our stay there.