Elisabetta is absolutely lovely and super helpful! We booked the flat last minute at 10:30pm and she was able to have it ready for us within 10 minutes. She was able to help us find good late night food in the area and did everything she could to make us comfortable. The decor makes it really clear you're in Italy lol but it's cosy, the bed is super comfortable, the air conditioning is great, and the bathroom is really up to date. The location is pretty central and close to Milano Centrale and the metro - we were able to get everywhere really easily and to central Milan within 10 minutes.