Unfortunately we had a terrible time with Italianway. They were almost 4 hours delayed in checking us in with no cleaning done from previous guests. They first told us the check in will be delayed from 3pm to 4pm which we were understanding so we waited in a cafe near by. I tried to call and message on Airbnb but I had no response so we decided to head to the apartment at 5pm only to be shocked by the state of it. It was so dirty, the floor, the toilet (no paper), the bedding (the duvet had period stains 😷), rubbish in the kitchen.. etc we tried to call them again and again but nothing! We escalated the issue with Airbnb and that’s when a cleaner was sent over just before 7pm. The cleaner tried to be as quick as they can because it was getting late and they needed to go to another apartment so the standard of cleaning was not great after all either.
We had an event that evening in Milan which we were late for because of all this stress and delays with only cleaning fee of £39 refunded (they charge £200+ for late check out but wouldn’t refund us for their late check in!).
I wouldn’t recommend booking with Italianway again, if anything it’s their lack of communication that really let them down.