Flavio was incredibly responsive in his communication in the weeks prior to our stay in Milan. We were so content with the place and the management. The apartment is quite newly renovated and has that modern luxury feel with the large bathrooms and flush kitchen cabinets. The furniture and upholstery felt new and very clean as well. The entire place is well stocked. It probably has more than you need with all the kitchen accessories, spices, tea, cleaning supplies and bathroom amenities. We were also grateful to have enough Nespresso coffee pods for our stay. There isn’t any Ortiga conditioner but the shampoo isn’t harsh and doesn’t dry out your hair. The laundry room was very well stocked for us to do all our laundry and we loved having a drying machine, which isn’t common in Europe. The dryer might take an extra 30 minutes to dry your clothes but it beats hang drying for hours. Our group of 6 felt spoiled with our stay here in Milan and we would recommend this place to any group our size staying here.