The host’s rep met us on time, helpfully showing us around. Thank you Johan! We quickly discovered that there were no sharp knives - these were delivered after our request.

The very small apartment is located in an interesting part of Milan with all the usual amenities, and close to public transport. The location in the building on the 5th floor was OK because there is a lift.

Suggest there is a need for simple instructions for induction stove, washer/dryer, what to do about rubbish, how to turn on towel warmer, code for keybox, various keys … too many advices given verbally to remember later. And suggesting guests find instructions on the internet is a waste of our time so not appreciated.

The apartment is actually a tiny bedsit and appears a bit unloved and not particularly well cleaned. The couch changes to a double bed which means there is insufficient comfortable seating. One of the chairs around the tiny table broke while one of us was sitting in it, a couple of others were already broken and hidden away. The kitchen had missing items, odd bits of crockery, very large glasses and mugs. The towels and pillows seemed old and tired. The extra pillows had only pillow protectors on them, no pillowslips - yuck! The duvet cover was fresh which we appreciated.