When we arrived at the apartment, Laura left us waiting in the dark for 30 mins. It was 9pm, 8°C and drizzling. She just disappeared and not responding. I kept her updated before I came, told her when my train arrived Milano. When she finally shown up, she blamed us for not waiting at the right entrance, which is 10 seconds away from where we stood for 30 mins. We were just utterly disappointed.
Marco, the one who came to pick us up is a man who CAN'T speak English!! Still, he is nice and friendly.
The apartment is great, all facilities are super new. However, there are so many locks on the front door, safe or not safe, depends on how you think. PS. No concierge at all.
For the checkout, it was totally ridiculous! We have to go down to open the gate and keep it open, and went back to the apartment and put down the key.
Location-wise, you can get to Portello (3 mins walk), Lotto (7 mins walk), and CityLife Shopping District in 10 mins walk. There is a big Carrefour, which is a plus.