We only communicate by e-mail. we had a question about the washer machine and Valentina responded by e-mail too. We never saw her. I thought I read in the list that this apartment had air conditioner but it hasn't. That was hard because the weather was really hot. We hat to opened the windows because it was humid and hot and it was very noisy because the traffic. The curtain of the shower didn't worked well a lot of water was on the floor, in addition the water got stuck in the pan, it was difficult for 5 of us to take a shower. We need to wait until the water was gone for someone else take the next shower. She left some breakfast like bread, milk, coffee, and jam. The neighborhood was nice. People were friendly.