All of our interaction was with Paolo, and he was just wonderful! The apartment is very nice, clean and comfortable. It was exactly what we needed for our stay in Milan. Paolo met us at the apartment as soon as we arrived in the city. We were lucky that the guest from the night before checked out early in the morning so we were able to take a nap after our long transatlantic flight. We are so thankful that Paolo was able to accommodate this! He was also very nice and gave us lots of recommendations for things to do. Also, I left my new pajamas in the apartment after checkout, and he was very kind to contact me about it and offered to mail it to me to my hotel in Rome. Outstanding hospitality, to say the least!