Nicola was prompt in his replies. Location was good and within walking distance of the duomo, shopping centres and eateries but very near the trams so you can always hear the constant sound of the trams till late night. Couldn’t feel the air con although it was at full blast, the refrigerator was also not cold, the ice melted and was in watery state throughout. Chose this apartment for the rooftop but in the end, it was blazing like a sauna, so we didn’t spend any time in the rooftop, the pull out sofa bed was also a bit funky, kept being separated from the sofa, so there was always a gap between the pull out part of the sofa and the main couch. Also 2 toilet rolls for 6 people for 4 nights. That’s not too much of an issue, overall I expected a fantastic stay but it was average.