Pretty disappointed, unfortunately. Both by the communication and cleanliness (or lack-thereof). After agreeing on a 3pm check-in, we arrived to an apartment that hadn’t been cleaned from the previous guests’ stay. Trash bags piled up, dirty sheets and towels, uncleaned bathroom and kitchen with a sink full of dirty plates. We had to leave the apartment and couldn’t come back until four and a half hours later, waiting for it to be cleaned. We had come straight from the airport, so not being able to be at the apartment meant not being able to shower, unpack, nap, change, and completely disrupted our plans for our first evening in Milan. Airbnb got involved after the host went completely silent and ignored my messages. Airbnb refunded me the cleaning fee, which I was grateful for, but the hosts *never* replied or responded with even a single word of apology for having messed up and putting us in that situation. It’s a cute apartment in a good location, but I can’t recommend it based on the disrespectful behavior of the host. Please treat your guests better.