The check-in process is a pain if you aren't arriving in Milan at the Milan Central Station because you have to go to the Milan Central Station, then you have to find their Italianway location which isn't the easiest to do. We walked around the station for about 20 minutes and eventually had to call them to see how to find them. Then once you get the keys to the apartment you have to drive to the location of your apartment (in my case it was another 4.5KM) which is a huge inconvenience. There is nothing about this process on their listings which was also annoying. If I had known that I would've had to pick up the keys to the place at a completely different location then I wouldn't have booked this place to begin with. Then about 2 hours after we checked into the apartment a woman let herself into our apartment without knocking, no notice and I had no idea who she was. We were shocked. She then explained that she was the owner and that she was there to change a cushion cover. I explained that we didn’t need nor did we want anyone to be entering the apartment without our notice or consent. She wound up leaving. I was on a work conference call and this interruption was startling and unacceptable. Then the next morning at 10:30 AM when I was preparing for check out there was a second woman who began unlocking our doors. This time I heard the locks being unlocked and immediately went to the door and opened it. The lady explained that she was there to clean the apartment. I then explained that the check-out time was 11 AM and that I would be out of there by then because that is what was outlined as the check-out time in the agreement and she would have to come back. She left and I checked out around 10:50 AM, but again, this is unacceptable to me. She was attempting to enter the apartment just like the previous lady and I have never experienced a stay where you had to fear someone entering into your space without knocking or sending some type of notice. I will not be staying at an Italianway property again.