I will start with the one good thing about this place, it is the location. It is in nice neighbourhood in Milan, well connected, very close to the central area, and with nice restaurants and shops nearby. However, my stay was exceptionally bad. Firstly, the company (host) running this place was not responsive at all and I had very bad experience with the check in. I have waited for hour and a half in front of the building without any reply from the host on my messages I have sent, nor my telephone calls, since I have arrived a bit earlier than planned and just wanted to know when can I expect them and plan my time. I have received their reply quite late, after I have already tried to contact Airbnb for support. The host arrived later than the agreed time for check-in and the communication was not easy at all (language issues). Secondly, when we entered the apartment I have realised that the apartment was not cleaned, it was very dirty and the host has noticed that as well. I have received an apology from him and some options for additional cleaning for the next day, which was the only full day I had in Milan and was absolutely unacceptable for me since I came for work and had very limited time. I tried to explain to the host that it is his/their obligation/duty to check if the place is in order BEFORE guests arrive. At that point I have already felt very unsafe, got nervous and even afraid for myself and my belongings too. I have contacted Airbnb and luckily received some support. Finally, this place did not had basic kitchen amenities as stated in the listing, it had no cups (although the listing said there were), or any type of glasses. The forks and spoons had food leftovers on them. I can continue with this but I will stop here, for me this was the worst stay ever booked through Airbnb, and definitely not worth the money and the stress I have experienced. I would not recommend this place for bookings.