Booked a flat in Milan on Via Longoni. There is only a digital lock and I faced a situation that on my return it was not working. It was after midnight and despite all my attempts to open it or contact the property, I had to search for a place to sleep somewhere.
I never get even an apology. The communication was insulting and not friendly. They literally asked me to prove that I slept alone in the hotel, I had to stay. I just asked for a refund for 1 night of rent because I had to book an hotel to sleep, and they started to bargain, offered only a half.
There is more: the tabletop wobbles and is inconvenient to use the table.
Not stable Wi-FI, time to time the speed was less than 1MB, I wasn’t able to have a normal call on Zoom. They asked me to prove it with speed testing which I did. The response was «You probably connected to an open WiFi». Facepalm…They think the problems are caused by guest, while it’s the apartment.
The TV also cannot be used normally, it just turned off several times. The apartment has poor soundproofing and despite the fourth floor you can hear the noise of the street.
Positive things: the bed is comfortable, the terrace is sunny and spacious.
But because the host doesn’t seem to care about any of your problems, it was the most disgusting travel experience of my entire life I would not recommend this place to anyone.