I was disappointed with the check in. I had told him a day prior my arrival time which was 20:00hrs and told the host that I was not going to have any internet or phone reception because I am in a foreign country my phone service doesn’t work in Italy. When I arrived, I followed his instructions and to my surprise no key was found in the lock box. I had to look for someone on the street for them to lend me their phone to see what was going on. This person was kind enough to let me borrow the phone to ring the host.The host answers and tells me the cleaning lady is finishing up. This was past 20:00hrs already. It was freezing and waited until the cleaning ladies finished for them to let us in because they had the key. I don’t understand why they waited until the very last minute to clean the apartment. I have a few airbnbs myself and I know that the most difficult thing about being a host is having a reliable cleaning crew. Having a a plan A , B , C and D in regards to a cleaning crew is what every host must have to not have these last minute issues and having your guest wait. Anyway other than this, the apartment to my surprise was very clean, I thought it was going to be half clean because of the last minute cleaning. The location was amazing close to all the sites.