This place is not worthy being on Airbnb. As Barbara was not in the country she delegated to her friend Annalise to give us the key and explain the flat. After we emailed Barbara arrival time, Annalise told us a 40 minute time frame to wait for her at church near the bus stop in town coming from the airport. We told her that was not a good idea. She then suggested to go and find her at the university where she teaches. We told her that it was not a good idea either. In the end she waited for us when we arrived by bus at San Babila.

She handed us a set of keys and gave us vague instructions. She told us that two sets of keys would be on the kitchen table. Upon arrival at the flat (5 minutes walking from tube station) we had problems with finding out which key was the correct one for each door/lock (4 keys were needed in total). The other two sets of keys worked as badly.

We couldn’t find the second bed. The reason being that the instructions were not on the kitchen table where she said they should have been. The second bed was in a fake cupboard and, therefore, it was not easy to see.

The light bulb in the bedroom didn’t work. There were no spare bulbs! But when we told Annalise nothing was done about it. Emailing Barbara didn’t make sense.

The flat and some of its kitchen facilities were not clean enough.

The fact that we had to pay a £20.00 + VAT cleaning fee made us to wrongly assume we were going to find a sparkling clean flat.
There were some basics left, but it all looked old.
•No space to keep clothes. There were only a few hooks to hang jackets or trousers inside one narrow compartment in the cupboard. We had to leave most of our cloths in our suitcases.

•A big rack attached to the wall in the bedroom but it was impossible to hang clothes as it was extremely dirty.

•We could not use a frying pan as it was too sticky and dirty.

•Unpractical massive frying pans but no small or medium sized ones.

•A mixer was left dirty by previous guests and not washed up by the cleaner.

•The sink spout was loose. It moved and was awkward to use.
•The fridge had two door shelves missing.
•No sugar.
•No toaster or microwave which for a BB is rather peculiar.
•A tiny drainer.
•One single arm chair in the whole house.
•There was a hairdrier which stopped working on the second day.
•A 4-plug extension led was plugged in to a socket outlet and left hanging from the wall above the gas cooker! This was a hazard that put users at risk.

Instructions, after we found them, were basic, and nothing about health and safety.
There were no instructions on where to leave the keys when leaving