The location and appartment were very good. However the host was not as great. The comments and communication prior to the trip were good. But when we arrived at the appartment at the agreed time and place she was not there. As foreigners who had just arrived in Milan we did not have wifi and could not communicante with the host. Luckily the neighbour let us use hers and we got a message sent half an hour before the rendez-vous saying that she had left the key at a nail salon down the street. If the neighbour was not there I don't know how we would have got in. We explained that she could have expected us to not have wifi but she said that it was more our responsability to be prepared rather than her making our arrival comfortable. A simple apology would have been enough. She was more concerned about explaning herself and blaming us than to find solutions. We then found out that the wifi of the appartment was not working. A technician came the next day. Making us stay in while he was there rather than visiting Milan. He could not fix it and said other techniciens would come the next day. To which we said that we would not stay in once more. She replied later while we were out that she could drop a phone if it was okay for us. We came home that night to find out that she had been in the appartment without waiting for our response/approval. Out of 4 days we had wifi one day and a half. Which made the planning of our visits difficult. There are a lot of promised things in the description like breakfast, meeting the host, arrival and departure which were not accurate at all. Milan is a beautiful city but we were very disappointed with the host.