Robert was quite nice but the property did not live up to my expectations. The location was decent, close enough to Milano Centrale and the metro, but there weren't any restaurants close and I didn't feel safe walking around the neighbourhood after dark. The property was undergoing work while I was there and so my door was surrounded by expandable foam and the front door and apartment door didn't lock (or even close half the time) so while the door to my room closed and locked, as did the bathroom, and the property had a gate, it was less than ideal. The shower was tiny (about 60sqcm) and so I (just above average height and below average weight) couldn't get in without hitting the doors and couldn't bend over or squat down inside the shower. There was no toilet paper available on the second day of my stay and no spares in any cupboards anywhere. The washing machine was broken and there was no detergent available. There were no bins in the rooms, just a tiny one in the bathroom (and not next to the toilet which is not helpful) and some unlabeled bins on the stairwell. My pillow was very lumpy and there was only a thin blanket available in the closet. After I had made my dinner the first night, one of the other guests (long-stay) came in and turns out I had nearly used some of their personal cookware, which I was not aware of, I just thought everything in the kitchen was available to be used. The next night, when I went to eat my leftovers, someone had eaten or thrown out (maybe the cleaning staff) my salad and pasta, as I did not feel comfortable walking in the neighbourhood at night and there were no restaurants close, I had to order food in. I then went to have a shower and my towel that I had hung up in the bathroom had disappeared. The "breakfast provided" was just three tiny packaged croissants, which were barely enough to get me through to morning tea, let alone function as a full breakfast. Overall, the stay could have been worse, and most of these things are out of Robert's control, but these problems should be communicated to the guests.