The location is amazing! :) However, some issues we experienced were that some plates weren't clean and the couch seemed to not be either but I was able to request for fresh linens so that was quickly rectified and since we stayed here in the summer, the AC not working was kind of an issue. Good thing Gabriele was quick to provide a portable AC which made the heat more bearable. In the cold months though, this might not be a problem.
Communication was really fast, Gabriele replied to every concern almost immediately. The check in and check out process was a breeze as well. :)
Just a tip, if anyone is getting here by train, Duomo station is a better option esp if you have luggage because the path won't be too rough with the cobble stones. :)