We arrived at the location, and the instructions were pretty clear. At first everything was fine until we found out that nor the Internet name or the password were written somewhere and we didn’t have access to the Internet for one day. The next day we didn’t have hot water for some reason and I send them message to fix them. Although they did answer and I did not see it, we were coming back from a walk, and we encountered a man in our apartment. The message said that they will take care of it, not that someone will come to our apartment without us being there, and will enter. The man was very kind and very professional, and he is the reason for one of the two stars but he managed to fix only the Wi-Fi and not the hot water which stayed broken until the end of our stay. Then the night before we leave, we tried to enter the apartment through the link that they gave us to open the doors since there were no keys and we got locked out. The smart lock is off-line, please contact the host. That’s the message that I was given. It was 2 o’clock in the morning so it was pretty late, but I had to call because I could not get into my apartment. I spoke with Rumen who is the reason for the other one of the two stars because he tried very hard and he stayed on the line with me for one hour and a half but he was also unable to find a solution for my problem. It seems to me that there is literally no way to enter the compound if something like that happens. Luckily, we are young enough to climb and we thought that we could climb the gate from the parking lot and get in the courtyard that way. Even better though the door to the parking was open and we managed to get to the courtyard and open our apartment which has a different lock after nearly 2 hours! Since then I have requested a portion of my money back because obviously we hadn’t got Wi-Fi for one day hot water for two and were left outside of our apartment for two hours, and not only that but we were suggested to sleep somewhere else for the night. I have yet to have a response from them and only get automated responses many times the same ones that they are speaking to their colleagues. It’s a shame because the house is very nice and very spacious and you think that a company would be much more professional than this, but they are not.