Michal quick to respond and offered very helpful tips to find nearby parking for our car. The apartment is just as it appears in the pictures. It's small, but has all the necessities for a comfortable stay. We spent most of our time outside of the apartment exploring the city anyway! The building itself is secure as you must have a key or be granted access so we felt safe. The apartment is well-kept and very clean! We were welcomed with a bottle of wine which was so thoughtful and the perfect start to our visit in Milano!