There are no words to describe how kind, helpful and sweet Mara is. From the moment my boyfriend and I booked the apartment she was attentive and quick to answer any questions we had regarding our trip. She picked us up from the airport and showed us the lovely apartment so we could get settled. We walked in to a beautiful, cozy and clean apartment, which was stocked with snacks, beverages and food, so we were able to eat something after a long flight. The apartment is spacious, well lit with big windows, has a nice balcony, and it is beautifully decorated. She provided us with everything we needed for a comfortable stay in Milano -- clean towels and sheets, blankets, some toiletries, maps, books and pamphlets with great information about Milano. Also, the apartment's location is very convenient, it is very close to the city center (about 15mins with the tram), public transportation and walking distance to different stores. Mara is a fantastic person and extremely thoughtful, she always made herself available via phone or in person to answer any of our questions. She suggested great attractions to visit and good restaurants where to eat, also took the time to help us get places when we needed to. We had the pleasure to go out for coffee with her a couple of times and meet her lovely family. She definitely made our first time in Italy memorable and an amazing experience! She goes above and beyond to make sure that her guests get the best and most enjoyable experience during their visit to Milano. I highly recommend staying at her apartment and meeting her!