This one by far the worst experience I have ever had dealing with a host. The photos the host used are FAKE! They have rearranged the room several times and retaken the same photo to portray a different apartment. Half of the furniture wasn’t in the flat and it was extremely small compared to how it looked in the photos. I asked if my partner could stay for a night (as I did not want to bring a guest into the apartment without permission from the host), to which I was told it would cost 30
Euros. This was fair enough and I said no problem, I will not bring them over.
Upon arriving at the apartment I quickly realised that I had been scammed and was made to feel extremely uncomfortable about my situation. I had booked a different apartment from what was shown on the photos. I contacted the host, and also airbnb, to request a solution. I was then sent nearly a hundred hate filled, abusive, discriminative and harassing messages, which even contained threats to come and find me in the apartment and then spread my name around Milan to be blacklisted from all other airbnb hosts. All of this was apparently because I had asked for my girlfriend to stay for one night, to which the host was convinced was why I decided to cancel the stay… rather than the fact that the host had used FAKE PHOTOS to advertise the room!
Until this day (over ten days since this situation happened) I am still receiving harassing messages from the host. They are an awful person and should not be allowed to host on airbnb. Not only for promoting a FAKE property but also for harassing their customers to the point of discrimination and abuse.
Airbnb have looked into this case and have since issued a FULL REFUND to myself, thus confirming what I have said regarding this host, their fake photos and harassment.
Please save yourself any stress and anxiety and AVOID THIS HOST at all times.
UPDATE: I am now receiving threatening messages from their host who has said they are now getting their ‘attorney’ involved!! You couldn’t make this up. I think maybe their ‘attorney’ should look at their business practices and educate them on dealing with customers who have legitimate causes for concern, as well as FALSELY ADVERTISING a property.