There are pros and cons to this apartment but to summarise: the cons outweigh the pros in my opinion.
The location is excellent, only a 20 minute walk to the Duomo in Milan and the apartment itself is quite secure with multiple doors between it and the street.
Check in was difficult because I did not receive the WhatsApp messages with the instructions properly and even when I requested for them to be resent I received no reply despite my messages being read on WhatsApp until after making multiple phone calls at the time of check in. Sara was very helpful but still disappointed. Once received however, the instructions were very clear so this may have been simple a once off mistake. Why were WhatsApp messages used when Airbnb states that all communication should happen through the Airbnb app?
Room was much darker than appeared in the pictures. Big issues were that the bedside lamps were not working or flickering with the switch on one being held together with electrical tape. The other main issue was that of the shower drain, which was either clogged before we arrived or is simply too slow as the water spills out from the shower into the bathroom after only 1 minute of the shower running. This made it impossible to shower without stopping and starting it to prevent it flowing out into the bathroom.
The bed was very comfortable and the room was well furnished with water, cups, a coffee machine, small fridge and small safe as well as disposable slippers and a pair of dressing gowns. The room was relatively quiet too and nicely insulated from the street noise.
The listing was not accurate as it indicated a check out time of 11am but all of the instructions by text and in the apartment said 10am check out time. This was very disappointing to discover and required a change of plans on our part.
Finally, there were a large group of ants found on the floor of our room, indicating a general lack of cleanliness in the apartment.
Overall, the apartment was fine for a one night stay in Milan but disappointing overall with the issues it had despite the comfort and excellent location.