Helena is a very kind woman who takes the time to make you feel at home and at ease. I felt very welcome and loved, she makes herself available when you need her. I enjoyed my stay a lot in the spacious room with my own bathroom. The only thing that bothered me a little bit was the fact that the apartment is not soundproof, but other than that everything was as promised. Would definitely recommend this place and I will probably come back when I am in Milan.