Pros: Elena place in Milan was a beautiful apartment in a good location. Walking distance from major tourist interests. (FYI: The Last Supper viewing must be booked months ahead of time.) The host was friendly, communicated very well and quickly. She was there to greet us and give us information. The flat was quiet, clean and comfortable. Large bed in the bedroom was comfortable and linen nice. Apartment is quite stylish everything worked well, wifi, water, stove etc.
Cons: Apartment is on the fourth floor (American floors) with many, many steps. There is no elevator. Definitely not a good match for the elderly or disabled. There was a twin bed and pull out in the small room next to the bedroom. I feel these beds were not sufficient for adults, but would fit children fine. There is no air conditioning and no screens on the windows, which is common in Italy. Being on the fourth floor and summers in Italy hot and with many mosquitoes, I feel this might be an issue in the hot months.