The worst Airbnb experience I ever had in 10 years of using Airbnb services.
Let me start from the check in. Before you even receive any details of the booking you have to check in online by signing a very very long 8 page document with a lot of abusive clauses including the list of damage costs. For instance if you break a glass, you have to pay at least 30Euro. MAYBE I could understand it if the flat was high end luxury apartment with designer items, but €30 for less than €1 glass seems shocking to me.
The online check in is really inconvenient as you get multiple emails and you need to follow up. It's annoying especially when you are already travelling from one place to another. I have never experienced anything like it before.
Next; I wasn't allowed to check in early nor I was allowed to at least leave my luggage in the property. I had to pay extra to some other company to store my luggage for 5hours.
The entrance to the building is managed by the phone call..so you need to call an automated system to let you in,so if your phone dies, you have a problem. Again, extreme lack of thoughtfulness.
The flat itself - as per photo,however all items are extremely basic. There are only 2 sockets in the kitchenette and the remaining ones seem to be plastered over or not accept ANY type of adapter. So if you need to charge your phone, laptop and camera and its 2 of you...you simply can't do it. Again, lack of thoughtfulness.
There is no remote controller to the A/C. WiFi password hasn't been shared with me and at this point I was too frustrated to contact the agency to ask for WiFi password and remote for the AC. We were only staying there 2 nights anyways. There is also no information of nearby cafes/shops or maps as you would usually have in most Airbnbs.
The building has no soundproofing whatsoever, so if you want a good night sleep after a day of sightseeing - forget it. The lift is extremely old and noisy to the point you hear it stop at every floor and people walking in and out, taking, screaming etc.
The website also advertises there is a balcony/patio. There isn't one. There is only a window from the floor to the ceiling. You can open the door but you can go out. It is still a window, so I believe this is a big misadvertisement and misleading to the guests.
Personally, I will not go back there and will never use Italianways agency. I would stick to private hosts who make you feel welcome and look after their properties and guests.