Passive aggressive is one way to describe this host. I had a really bad experience, even though her reviews are great. I am going to be honest here because that is what a review should do. I decided to stay in Agnese's property as it seemed economic and had all the facilities i was looking for.
Some things that are good about the property:
It's clean, it has a TV and a living space, a comfortable bed, cushions, check-in experience, instructions etc.
Things that did not work for me and my husband as we were vacationing for 15 days in Italy, and this was our last stop before we flew back to Australia (a 22 hour flight back)
1. The walls are paper thin and you can hear the neighbours speak, listen to TV through out. There are strict instructions all over the apartment and before you check in about keeping silent for the neighbours like a hostel or dormitory. It felt like a jail with all her 1000 rules.
3. We were asleep and i started to feel really hot at night.. the blankets are nylon and can be thick for a warm night. I got up and tried to switch the AC on for about 15 minutes but nothing worked, so switched the fan on. I messaged Agnese and told her the AC wasn't working to which she responded a long message with a screenshot about how it's 18 degrees in Milan and how AC is expensive to switch on and how i can just open the balcony door for fresh air. As if i paid her to sleep in the balcony.
Wtf? I paid for a service. Your listing says you have AC and i paid for that service. If you switch off your AC in Milan when you don't think people should be feeling hot why have it on your listing? She went on an on about how expensive it is, and how no hotel would even have AC's. She was incredibly rude. And yes, i did tell her off for it because it is misleading to say something in your property, and then not have that when the guest comes. I was sick the past few days and was getting cold sweats at night as my medications were working their effect and so i needed the AC. And Agnese was SO rude... If Agnese is so bothered about money, she should just increase the price per night, or have the courtesy to remove that she has AC in the apartment. I do not reccommend staying here - she was very rude and spoiled my mood completely with her passive aggressive message.