The room was decent for one night and Francesca was lovely. We had problems with our plugs but she took the time to help us sort it so we could charge our phones. Communication was good. It's about a 20minute walk from the central Duomo area and quite expensive for the price. We visited in August and the area was deserted. We couldn't go to the cafe for the included breakfast as it was closed, though Francesca did offer to get us something in instead. There was a little balcony which was lovely that we didn't get to use. If you're in Milan for a night or two and not fussed about being super close to the centre it was a good find, if a little pricey for what we got.