Generally it wasn't bad but it wasn't great either. The person who helped us check in wasn't Alessia and she didn't speak good English, nor did she know much about the area. We were new to Milan so we needed some information about the transportation and places to eat etc. She said she didn't know about the area. She wasn't mean or anything but she wasn't helpful. We checked in early (we left our bags while the cleaning was getting done) and we were thankful that she allowed us to do that but we had to wait about 20 minutes even though she said she will be down in a minute. (It turned out we were standing in front of the apartment). The place is more or less similar to the photos. It was generally clean, though I did see some human hair in bedding. At night, it wasn't so bad but during the day, don't even try to get a nap because you can literally hear everything. People talking, going up and down etc. The place is located in front of the tram station but since we weren't given much information, it took us some time to figure out how to use tram. Tram/Bus took quite some time to get to central areas...