Check in was not on premise - expect to pick up the keys from a separate location.
Kitchen was dirty and there were many parts that seemed like they were not cleaned post-previous- guest.
Milano also has times of the year where they’re expected to NOT utilize AC/Heat depending on the time of year - we were not aware of this but also - no one advised us of this “law”.
Communication of the issues does not go through a person, rather a company so response times for reporting and resolving issues required AirBnB to get involved.
The Airbnb itself seemed to not be kept up well. Here are some of the items:
Bathroom toilet does not flush well. Shower was not accurate to the one listed (at the time of this writing). Doors were all jammed - required force to close and open - specifically the bathroom door. Furniture had their damage sporadically in the most random places.
If visiting Milan again, I would avoid booking with this rental and company.