The apartment was great, check-in and check-out were easy and smooth. The apartment was clean, very spacious, comfortable beds & pillows. I extended my stay an extra night as it was such good value, this is was confirmed and sorted in 5 mins and they brought me fresh towels for my extra night. A wonderful experience for a 5 day trip in Milan, also a short cab right to the Central Station to catch the train to the airport.