The apartment was similar to how it looks on pictures, however it was far away from the city center. Also it was completely empty, even there was no soap to wash hands. This is the first time I see something similar. For the price and cleaning fees it would be nice at least to have this.
Strange thing that never happened to me in Milano, I had to pay extra fee to collect the key outside check-in hours, which was also the very first time happening to me with air bnb, the hour when I arrived was not late though. The host also asked us to bring the key to another place for check out, so I had to spend another 10 mins walking. Asking someone to bring it to another place and collect additional fee for check in is not fair. Another important thing there was no wifi and the phone network in the flat was very poor so I had to go outside to have 4g!
On Saturday morning we were awake at 8am cause some staff was cleaning bins just next door.
The apartment was clean and communication with the host was good however I am sorry but I can not recommend it