The staff was incredibly helpful during our 3-day stay in Milano, offering restaurant & site seeing suggestions & setting up a transfer to the apartment from the airport. Our apartment was perfect for 5 women traveling together (spotless, comfortable beds & lovely bathrooms). It would also be fantastic for families. There is a small grocery store & pharmacy across the street, with restaurants & shopping nearby. The Duomo & other sites are within walking distance. Public transportation is also a few steps away. Highly recommend!