Overall the place was clean and spacious. A very comfortable apartment.
Some pros and cons:
Pros:
1. Clean place
2. Easy check in
3. Spacious
4. Host provides coffee pods!
5. Most amenities were provided (body soap, dishwasher soap etc)
6. Walking distance from the main train station. About 30 min walk to Duomo.
Cons:
1. Communication was slow back and forth (I had to text her twice for one thing hours apart)
2. One of the shower was not working (that’s not the problem, things happen). I told her about it the first night we were there and apparently the receptionist came a few times to look at it the next day but it wasn’t communicated to me about his visit or I would have made myself available. It was also not communicated that the plumber was scheduled AFTER we checked out (which is fine, we made it work with the other shower, it just would have been nice to know so I wasn’t waiting ).
3. I asked for more washing machine soap (the instructions said I could, if needed) but the receptionist failed to provide that in a timely manner even after he said he’d hang some outside the door shortly. He left some the next morning when we were checking out.
4. The area felt a bit unsafe to walk around (I was alone with three children). When I asked about safety, she said there had been no issues the last 6 years.
We had no safety issues. Just felt unsafe to walk around late at night with kids.
5. It was also noisy at night. Sunday night was the worst.
Would I stay here again, probably not. Did I have a bad experience? Not really, I just wished the communication was better.