I was undecided on whether to give 4 or 5 stars. I went with 5 to give the company the benefit of the doubt. I picked the key up at the train station, which was fine for me since I was coming in on the train at that station anyways. Some things I liked about the apartment: it's roomy, easy walking distance to many restaurants and the canals, the bed was comfortable and they provided two sets of shrink wrapped towels. Some things that I was disappointed by: I was eating a salad at the dining room table before leaving the room. When I returned a short while later, there were approximately 7-8 small black bugs flying around the salad. Communication could be better - when I called the number provided hoping to talk to someone, the woman who answered hung up on me twice in a row. I assume this was due to a language barrier (I don't speak Italian and it seems she did not speak English), but it would have been appreciated if she had put me on hold or said something, such as "no English" to let me know instead of just hanging up.