I have never written a bad comment on Airbnb but I suppose there’s a first.
First, the location and the apartment itself is well located and beautiful.
When we arrived at the apartment, the person we did the check in with noticed with us at the arrival that the toilet was broken and was constantly flushing making a lot of noise. He apparently called someone and told me it would be fixed by the end of the day. It wasn’t. After numerous inquiries from my side to Italian ways on Airbnb, the only reply I got from them was basically to fix it myself and then proceeded to simply ignore me.
It was very hard to sleep as the toilet kept flushing making a lot of noise 24/7.
Also the WiFi wasn’t working and we got the same answer basically « turn it off and on again »… I have filed a complaint to Airbnb and will get justice about this matter
I would advise any Airbnb users to avoid them as they have absolutely no customer service.