Roberto was very welcoming, and extremely helpful with everything (until the dismounting and loading of a bicycle we ended up buying in Milan!). Everything was perfect!
When selecting the property we had wrongly understood that it had 3 bedrooms, and Roberto immediately told us it was not the case (there are 3 different rooms, but only one separate bedroom), This scared us a bit, as we were with 5, but in the end it worked out without any problem.
We already knew well that area of Milan, and we love it!