Sandra went above and beyond during our stay. I had a lot of dramas accessing my emails and air bnb account once arriving in Italy. We were unable to get in contact with Sandra until after our intended check in time and she immediately arranged a friend to meet us and check us in. The apartment was very clean and in a fantastic location next to the metro. It made getting around Milan very easy. The terrace was also great in the afternoon sun. We would definitely stay here again.