The place was nice but the host wasn’t there to check us in, she told me that she would be at a restaurant near by to give me the keys but she wasn’t there. We had problems with the key to the building door and when we asked for help she didn’t give us any pointers. She told us that everyone else managed and I quote “it is you that cannot manage”. She was unresponsive after a while and we asked someone else in the building to help us. And she asked us to clean the toilet. Overall she made our vacation in Milan more difficult.