the Communication was difficult with Cleanbnb. They first promised us a compensation since the cleaning was just getting started at our arrival time (evening) and could not be there for couple of hours. Definitely not how we planned our first day stay. And then we had to involve Airbnb to even communicate about the topic again. Not a professional customer care like we expected.
Additional to the poor, fast cleaning it received, we were not provided enough toilet paper and the A/C was broken on one of the main sleeping rooms