Didn't have the pleasure of meeting Tiziano but he is really accommodating, responsive, nice and understanding. When I made a mistake, he did not blame me but accommodated with me. Shama helped us with checked in and checked out and she is also really friendly, nice and responsive. Apartment is clean, comfortable and spacious. Location is great! Near to Metro, shopping areas and eateries. Great apartment with nice loft and terrace. Overall stay is great!! Highly recommended!