I think Evgueni is pedant :)
Attention to details is overwhelming, there is a note for everything, in multiple languages.
Where to go to eat, where to travel (with a map and locations that are numbered to optimize your journey), bags for waste are separated by type with instructions on where to throw them out, and a full apartment's manual (of course in multiple languages). Nice touch was to have multi-color towels, for each family member.
The apartment shows its age but kept in good condition, it's clean, cozy, has excellent WiFi, and almost silent AC units.
Evgueni welcomed us by himself, gave full information about the apartment and its facilities.
It's a good place to stay in Milan.