The apartment is great: big, well-located, fully equipped, clean and in a quiet neighbourhood. However, on our last night the lights went off and there was no electricity at all. We checked the meter and the electrical panel box and everything seemed to be fine. We called Altido twice and sent them a message, and they said they would try to solve the problem and get back to us as soon as possible, but they didn't. The next day at 12 pm there was still no electricity, and they hadn't reached out to us yet. When the lights went off we were cooking, so a lot of food was wasted and had to order pizzas; we couldn't charge our phones either during the night, which was a problem for the depature day (because everything is online nowadays (check-in, plane tickets, Google maps...). The electricity problem is nobody's fault, but we were upset about how the issue was handled, because we felt ignored and we weren't offered any solution, not even a temporary one. The day of the departure, they called to apologise.