My wife and 3 friends and I started a 3 week Italian vacation in Milan and Lucia and Allessandro did everything one can think of to make our short stay in Milan a great one. They helped with airport pickup, check in was a breeze, there were plenty of little touches that made the stay more pleasant (stocks of water, snacks, coffee, extra towels......) and the flat was spotless. Allesandro took a personal interest in our stay, providing loads of information on Milan, places to eat, how to get around plus helped us get from the airport and to the train station when we departed. All this added to being in a very nice location with restaurants and shops close by, everything "as advertised" and great communications. Everything promised was delivered. I cannot say more than this was a 5 star experience all the way.