Massimo was impolite. In the middle of our stay a man speaking italian knocked on the door saying Massimo hadn't paid for the electricity, and said he had to cut it off. I called Massimo, he didn't reply, so I called Airbnb to get a refund so that we would sleep somewhere with electricity. When Airbnb called Massimo he sent me a message, I called him and he was very impolite. In general a very bad experience. Also the place is dirty and old, there is dust everywhere and even a spider web on top of the bed. On our check-in no one accompanied us to the apartment and because we didn't know how the hot water worked we had a cold shower on the first day. Also in the building (the whole building, not the neighbor) there were works that woke us up everyday at 8am. No one informed about this. It's a shame because the neighborhood is lovely and very close to city center.