I am sorry to say that communication, cleanliness and service were terrible. Even though the place does look nice and seems to be newly renovated it simply isn’t fully ready yet which combined with the uncleaned state simply did not satisfy.
They did a terrible job to prepare the apartment and then to fix the obvious issues in order to improve our stay. It very much seemed like they did not care at all.
After respectfully communicating issues and requesting a refund for a paid service which was not fulfilled communication went completely blank and I was basically ignored.
The first issue was simply that the apartment was uncleaned but the fact that after I thoroughly explained the state of the apartment to “casa da suite” they still seemed to not care about it at all and did not even send a cleaner later or the next day. This terrible service made the entire stay much more uncomfortable especially when the late-brought amenities were in poor shape (towels, bed sheets, etc.).
The only message I have received was a ridiculous what’s app by “casa da suite” in bad tone, blame toward me, and blatantly ignoring most of what I mentioned in my message.
This is the reason my rating is so poor and my stay was simply not enjoyable.