I have been to Milan many times and regularly use Airbnb for my mostly work travels. This Airbnb experince with Italianway was a very unpleasant one - dirty, smelly, old and run down apartment....nothing like the pictures! Second time this happens with Italianway! The customer service experince was even worse! Stay away form Italianway!!!
PS....instead of focusing on my work and travels I was busy trying to resolve lodging issues with an orgaization that does not understand what it means to be in the service insudtry.
I filed a complaint with Airbnb.