A lovely stay. Nicolette communicated via text before our arrival and was accommodating when our arrival time changed due to cancelled flights, however we were then charged an additional €15 euros for a later check in. The apartment was in a good location (a little noisy during the night and early morning but you expect that being close to the station!) and easy to access places in Milan. It was clean, easy to access and comfortable FYI: Remember to bring your own shampoos etc just in case as this was not provided for our stay.