The location was great and there apartment is like you see in picture however , I found the communication very difficult . The response was not at all prompted . The check in is at 3pm which I think is really late considering also that’s an Airbnb , I would have expected more flexibility form the side of the owner . We got in Milan in the morning and had to wait around with bags for the whole day . We asked if it was possible to check in before and the response came really late again saying we could have checked in at 2,30pm ??? Not helpful at all . Also the check out is at 10 am which means that half a day is taken away form your booking . The apartment is not that big that requires 5 hours to be cleaned .
An other thing that is lacking is a a small touch from the owner to make the guest feel welcome , example there was a ne sores so machine but not even a couple of capsules. Not a bottle of water , there was not even a broom in the kitchen . I’m talking about something that’s should be a given . The bare minimum if you’re hosting someone. At the end of the day is a business . I work in customer service myself and when I see this lack of care really gets to me .