This was the most unfortunate stay, my friends and I where only in Milan for the weekend and where told we could check in 2pm. We came and the whole place was a mess and where told the cleaning was going to be done by 3pm. We went out to buy time and could not even eat because everything closes mid day. The host was unresponsive, and lied to us saying the cleaners where cleaning the place when in fact we were in the apartment at that time. We were exhausted and could not even relax as everything was dirty from previous stay and were once again told cleaners could come earliest 5:30. We were not able to completely check in till almost 8pm, being exhausted we could not even go out that night and were upset. To accommodate we were told we could have a late check out and a bottle of wine which I also had to push for. I ended up being extremely sick and asked for a later check out and they said no and of course the cleaners came EARLIER than our checkout time. We were furious and felt not treated with respect and lied to constantly excuses about communication. On the other hand this place is truly beautiful and great location. I just wish this didn’t happen and maybe they will learn from it. I have never had a worse air bnb experience.