We arrived 4 hours late by car as we lost our luggage in the airport. Stefania was still there waiting. Immediately she offered a coffee and show us the room and the bathroom. The room is two storeys ideally for families or just to leave all your belongings on the lower floor. Everything ultra clean and with 5 star amenities. Soap, shampoo, water, towel set ... Stefania will always be there to offer you a coffee, a tea, some fruits ... I am always traveling for business and is difficult to find this attention. She also try her best to provide info about Milan and surroundings. Finally the top of the stay was our super breakfast ! Toast, croissants, jams, cereal, yogurts, expresso coffee ... Everything prime brands. We will definitely go back !