Disgraceful. From the second we arrived at the apartment we were appalled by what we found. The apartment had not been cleaned, there was other peoples belongings, and it was unclean and obviously was not ready for the time that they said it would be. To make matters worse there was a pair of dirty woman’s underwear hung up on the wall. When we contacted Italianway they sent a cleaner who took 45 minutes to arrive. Once he had finished the apartment still wasn’t up to standard and the dirty knickers were still hanging on the wall. We were not given a key to the entrance gate which resulted in us being locked out for an hour at 11pm on the streets of Milan which felt extremely unsafe. We were only able to get back in due to someone inside the apartment seeing us. When contacting Italianway informing them of our early checkout due to disappointment there was no response. We had to cut our trip short because of this and left stranded in Milan airport!