All information to get to the office to pick up the key was provided and was very clear. We arrived late (after midnight) but the man who met us spoke great English and was very friendly and helpful. The apartment is ideal for one couple and fits two couples just fine (we were traveling with my sister-in-law and her husband). My husband and I slept on the pull-out couch, which was a little squeaky but relatively comfortable. The bathroom is big and nice. There is a small table but it isn't for laptop work. It was a thirty minute easy walk to the Duomo along a street with a ton of shops and bakeries. It seemed like a safe area even after arriving after midnight. It's a fifteen minute walk from the Centrale Stazione, so it's great if you have an early train ride like we did!