Aldo was completely absent who dispatched a non English speaking, French speaking or German speaking assistant who was in a huge rush to leave. I realize we were in Italy but she made no effort to communicate anything even in Italian. There was no instruction booklet, the air conditioning wasn't working and the wifi worked for a few hours of the three days we had booked. The kitchen and bathroom has a layer of grim on the surfaces despite the 43$ cleaning fee. The location was decent and the secure parking was appreciated. I think the biggest crime we found unforgivable was the absence of any wine glasses in the apartment.