Marco's dad Sergio helped us check-in and out and was very nice and helpful. Couple things to note - it is a tighter apartment that is somewhat connected to Marco's parents although there is a closed inter-locking door. I had no issues there but worth mentioning. The apartment is tighter quarters but it's smack dab in the middle of Milan so pretty normal and fair given the value/location. Right near a lot of action in Milan - I recommend it!