Amazingly convenient location, but poor communication. Location is great for airport transfer, hop-on hop-off bus tour, train to other cities, metro and tram. The apartment is clean and stylish, with a good view. (Note: the kitchen is a bit underequipped e.g. no kettle, no microwave.) The host messaged me check-in instructions beforehand with a number for a concierge. Then helped solve the issue of her not responding to my calls when we arrived. However, after that he ignored any of my questions. We were greeted (after a delay) by a lad that didn't speak English, he didn't tell us how to check out on the day, neither did the host. On the check-out day we ended up calling the concierge and she spoke Italian only, which led to complete miscommunication sadly. Still not sure about the check-out procedure. We left and bumped into her (I hope it was her) downstairs at the desk.