Lucia was a very rude host. Do not believe the name `no stress`because she made our travel very hard and with full of stress! In my very first message, I asked her that we will be arriving Milano late (around 9pm) and whether or not it is a problem for her. She said it is okay and she can make an exception for us. We arrived to her place at 10pm because our bus had a delay. I informed her every 30min where we are and why we were late but as a response she reprimanded me and wrote me in capitals. After we arrive she has not shown up but her husband (which I have learned that later) welcomed us. We asked him about heating (because Milano was 10 degrees heavy rain in the middle of may) he said it is May thats why there is no heating but there is an air-condition. He tried to turned it on but it did not work. Because I was so angry and stressed since I arrived in Milano, I said we can have a look at it later on. The apartment is on top of a karaoke bar. We were so tired and wanted to sleep early but it was not possible because of the noise. Then I texted her around 11:30pm saying that `The guy told us the karaoke will be over at 11pm but it is still going in, do you know when it will be finished. and I asked her that we are freezing and whether she can help us about air-condition. As a reply, she said she can not do anything. She said it is not a hotel, if you want to leave you leave I pay you back which I found super rude. So all in all SHE WAS NOT A GOOD HOST, SHE NEVER SHOWED UP, THE APARTMENT IS ON TOP OF A KARAOKE BAR WHICH WAS TOO NOISY TO SLEEP AND THERE IS NO HEATING IN THIS APT! Think twice before renting it!