Massimo was truly exceptional! My plans changed at the last minute and not only did he easily accommodate me for an extra night, he made the process incredibly easy. I clumsily locked myself out of the building, and not only did Massimo quickly make the time to get into the unit and retrieve the keys for me, he did so with a smile on his face! He is so very kind, friendly, and has fantastic customer relations skills. I could not have been happier with my choice to stay at this apartment. The location was perfect for me—10 mins or so walking distance to the Duomo, tons of shopping nearby, as well as a wonderful restaurant literally down the street. My only regret is that I didn’t decide to stay there longer! Thank you for everything Massimo!!!