Pietro was great to communicate with. When I opened up the brand new iron and the plug didn't fit into the wall, he was there within 5 minutes with the necessary adapter plug after I messaged him. His place is in a GREAT location, really perfect. We're from NYC, so the small bathroom and bedroom were just fine for us - we've certainly seen smaller. Very nice patio, too. Pietro also gave us some great advice for the neighbourhood. We'll definitely try to stay here again the next time we're in Milan.