Donato and his team were always very responsive and friendly. This stay was only a 10 minute walk from the train station and a 7 minute walk from the nearest metro station. We did have issues with the door to enter the room and the hot water heater. The door required a very specific technique to get into and out of the room that can take a while to get. If you stay here, do not try and shower from about 6-10pm. The hot water heater is not sufficient for the number of people it provides for. Overall it was a positive experience, but if I were to go back, I would probably stay closer to city center.