We ever actually met Martin, he had us contact someone else for access to apartment, who we never actually met either, but when we ended up catching an earlier train into Milan they arranged for us to get the apartment 3 hours early. The apartment was clean and secure but some extras were missing, no place to lay the suitcase, a beautiful shower had no place to set soap or shampoo. Close to supermarket, beautiful kitchen, comfortable beds and couch, overall a great stay and close to a 5 star rating.