Unfortunately we had a really bad experience with this place.:When we arrived at the flat, we realised that we had been tricked: In the ad of the flat there had been a big rooftop terrace - it looked so great that we booked the flat because of it. But the flat of which the owner gave us the keys had only a small, quite ugly balcony. The living room also didn‘t look like the one on the pictures. We wrote the owner via Instagram but she only wrote back via WhatsApp which was really strange. When we tried to call her, she didn’t pick up. She sent one guy to check everything and he showed us the flat, which we had booked. There was family stuff and pictures everywhere, so it seemed that someone was living there for a long time. We were shocked - but the guy didn’t understand even one English word! After he was gone, she told us that there had been a technical mistake and she couldn‘t do anything about it. We should wait till Monday, then someone would tell us if we could get some kind of refund. But we didn‘t agree and said that we wanted a guarantee - otherwise we would report her to airbnb. She said that there was nothing she could do, so we reported everything. Airbnb told us that her behavior was a fraught and gave us a refund. After that, she wrote us, that we would get 100 Euros refund (which we really got) and a late Check-out, which she completely „forgot“ and told us we had to be out of the flat before 10.30.
We lost one day in Milano because of all the writing back and forth!
Despite all of this fraught, the location of the flat was nice and it was really clean. But because of the shady behavior I unfortunately cannot recommend this place or other places of the owner. I‘m using AirBnb for more than 7 years now and never experienced anything like that.