Francesca is a great host! she met us in person when we arrived and helped us to settle down.. not only she provided us with all the basics (wifi, maps, tour guide, etc), but she also gave us her own list with her favorites for food and drinks in Milan.. she was very friendly and made us feel comfortable for contacting her about anything that we could need.. furthermore, the apartment is as portrayed on the web.. spacious and clean, with brand new furniture and all necessary equipment (laundry, coffee maker, etc) for a comfortable stay.. location is also great! the Navigli neighborhood is one of the most vibrant of the city, with loads of places for food and drinks literally around the corner.. in the overall, I would definitely recommend it! :)