I was traveling with an 8month old baby and ask Lella if she can provide me with a baby bath tub. I enter the apartment and found not only the tub, but she also prepare us a high chair, crib & even a diaper changing mat! Luca was a great help as well during check-in & during our stay, as one night we were having trouble opening the apartment door - Luca reply my message right away with the right way of opening the door, and even offer to come over if we still cant open it. Really really appreciate their assistance, made traveling with a baby very convenient!