Oh my goodness, this was one of the most pleasant Airbnb experiences that we had on our entire trip! We were running behind because of a late train, but Raffaella was still waiting for us outside of her building. She showed us everything we needed to know and recommended wonderful places for drinks and dinner. The apartment was immaculately clean, in a nice and quiet part of Milan but near two different metro stations, the breakfast treats were lovely, and you wouldn't have known that the bed was a sleeper sofa. She helped us with our taxi in the morning--a very pleasant end to a long trip. Highly recommend!