We were really excited about our stay in Milan for one night- especially in this Airbnb. After traveling for 30+ hours, we walked into the apartment and it was not touched by staff and remained exactly how the previous Airbnb user left it. When we called to let them know, there was no call back and we had to reach out for an update. The cleaning person arrived about an hour later and simply changed the linens and tidied up - while we remained in the apartment which caused the delay in our stay. The apartment was not cleaned. We watched the man put the dishes away in the cabinet without washing them, changed the linens, tossed the garbage, and the floor was cleaned but it left particles on the floor from the mop. No counters or surfaces were wiped down and the bathroom was not “cleaned”. He shuffled us from room to room without starting on one end and moving us to a clean spot. When he left, he did not leave any paper towels for the kitchen and argued with us over an extra toilet paper roll. While I understand there were no other rooms available, the apartment was filthy and the 3 hour delay severely impacted our stay. Italianway did refund the cleaning deposit (thank you) and extended check out at no charge (thank you), but our stay in the apartment was uncomfortable because of how dirty it was. I hope this is not the case for other users, but this was our experience.