the appartement is very well located and as lovely as on the pictures.
but unfortunately we had a big problem: for technical reasons we couldnt get out of the building. we tried during one hour ourselfes before calling nicola. nobody answered, so we wrote a message in which we discribed the problem.
she told us how it works normally, but it didnt! we already had tried all!
we asked her to come or to send somebody- no reaction during two hours! we called the airbnb central and the guy on the phone gave us the same explication that didnt work...
after more than 4 hours ( without food, drinks, etc) the girl of the check-in arrived and she confirmed that there was really a problem! but she gave us no solution at all!
after her show-off the central and nicola wrote again, to tell us that all is working fine - what?!?
finally we lost a half day of our three day trip! i paid a lot of money for the phonecalls when i was looking for help. we were treated like idiots, as if we weren’t able to use a key!
and never nicola offert us a kind of recompense or presented her excuses correctly.
this „service“ was so bad, that we dont recommend this appartement or other appartements of this „professional“ host.