Had a horrible experience at Ana's place. She is tagged as a 'Superhost', but don't think she is even close to being one. The air conditioning did not work through the night, she wrongfully assured us that she would find a replacement, but that replacement was as good as nothing. The place is plagued by big mosquitoes, so we couldn't even open the windows. The house is in a housing society, which resembles a prison, connectivity to the city centre is poor. the host says that there is a car parking, but the only car parking is on the road (at your own risk ofcourse). the host was unavailable and only her assistant (who doesn't understand a word in English was available). I don't know how she is tagged as a 'Superhost'.
For the full story, read below:
The air conditioning was not working and this was communicated to us 20 mins before checking-in (basically left us in a soup). The 'Superhost' was not empathetic about the heat and at first only decided to give us a ventilator (fan) among 4 people! Only upon asking, did she realise the unbearable heat and agreed to give us 1 portable air conditioner (a penguin). Again 1 ac between 4 people - incredible 'superhost'! This, she assured us would be effective in one room, we need not worry (as per assistant would fix it) and that we can head to the city centre. But upon reaching the house, the portable AC was as good as nothing, as it was throwing both cold and hot air (the exhaust was not put correctly and was throwing the entire hot air inside the room itself. the window ofcourse was open as well).
we couldn't open the windows as the area is plagued but big mosquitoes. so 4 people with one fan, one ineffective air conditioner 2 rooms with no exhaust for outside air.
and for all this, all the host said was a sorry. the place is hell!