Although it's normal to have trouble finding an affordable stay in Milan, we expected a basic level of communication to come with our experience. Check-in was friendly and simple which was very much appreciated. When it came to communication, however, we were unable to reach the hosts at important times. Questions were left unanswered. We had trouble when trying to locate the "lockbox" for the key; instruction was given through a blurry video of a person walking about 3 minutes from the apartment. The 1 true issue inside was with the showers which did not stay hot for more than 10 minutes and left a horrible smell after use along with toilets not flushing and having a different smell that mixed with the shower. My only other concern is the communication between the hosts and the other tenants. 3 people charged at us and yelled that we weren't allowed there when taking pictures. Lastly, the cleaners weren't informed of our checkout and came early and left frustrated.