I knew from prior reviews what to expect from this stay, but my stay far exceeded expectations! I was able to communicate with Yuan immediately after booking to inform of arrival times etc. All of the tips on how to get there were accurate. I took the shuttle from MXP, but instead of taking transport to the stay I took a taxi instead due to my heavy bag. After arriving, he graciously helped carry my bag up three flights! The place was spotless, Ac was amazing. Clean & Very quiet, but yet close to grocery store, bars, restaurants. After checkout he again helped with bag and helped from there to the train station. I would definitely stay here again when I come to town. Thank you!!!