We booked Mario and Katha's place twice during our trip in Italy since our trip started and ended in Milan. Our first experience was great, Susanna checked us in very very late (around 1am because we had a late flight) and she was very accommodating. The apartment is clean and just as described in the listing. It is very close to the bus stop, which we used the most to get around the city.
We never got to stay a second time because we ran into an issue with the plumbing and Susanna worked with Mario immediately to get us a hotel accommodation very close to Milano Centrale. Appreciate that everything was sorted out quickly and smoothly. Thank you!