Soap
I was there for one night and there was no soap of any kind. We did our best to wash dishes for our dinner takeout with hot water. What is the point of a welcome breakfast kit when I cannot even wash my hands during COVID-19 pandemic? Was I expected to go outside and get it when I cannot even take it with me? The whole reason to book airbnb was to shower and I couldn't. We got just the hand soap at the end although we authorized Alessia, the manager to enter and see that there were no bathroom amenities.
Check-in
The excuse for not being present for check-in was the pandemic but Milan was the most crowded city I ever saw. When we called the number in self-check in instructions, a man picked up I assume Mario and told us not to call him. So I assume the phone number was not updated!
Lockbox
The lockbox is hidden since the address was inaccurate. The address is Scala C not Scala B. You don't need the check-in video if the address and phone number are accurate in the check-in instructions or put a big flag by the lockbox.
Conclusion
If you have a manager, she should be in the Airbnb account from the start. It would have prevented many of he aforementioned confusions. We had to create another route to communicate with her on Whatsapp. I had hosted airbnb myself for almost 3 years in the past and I had no idea it was this easy to be Airbnb plus.