The apartment is wonderful. Great location, very well designed apartment. One of the best locations I have ever experienced with airbnb. What I did not like as much is Sweet Inn registration process at booking . It’s clunky, unnecessarily complicated, off putting: why do we need to upload a selfie? When entering my child’s details (for the second time) the only ages I could enter were 2 or 17. The digital keys worked very well but you should explain from the start how to manually open the door from the inside in case of emergency. This was not clear at all and caused concern. I reported a few issues with the house after check in and was contacted within an hour. I sent pictures of the problems (eg broken chairs) and never heard back. Sweet Inn responds promptly but often without actually answering issues/questions. Responses read automated. Nothing personal, nothing bespoke. The opposite of what airbnb experience should be. Why does Airbnb prefer agencies to ‘real’ hosts? more $?