To be honest I have never seen Laura or talked to her by phone. Her colleagues of the agency managing the apartment were the only ones I talked to. Unfortunately some were not that friendly and even more, one of them accused us of making noise and threatened us to kick us out of the apartment even before the end of the trip. At that moment we felt aggressed and not really safe. These accusations were not even true, or maybe was it someone else, because after talking to neighbors no one heard no sound.
I’m sad this behavior from one of them has soiled the quality of the apartment that is conform to pictures.