Let's start with the check in process. We arrived very late in the evening, a few minutes after midnight and I had my child with me. We were very lucky that the taxi driver was so kind-hearted that he did not just abandon us but helped us with entering the gate. Before you access the apartment, you need to get access to the entrance gate. The instructions seemed clear but the button to buzz on did not do anything. Then there was also a phone number to call and the taxi driver tried to call from his mobile - guess what. that number does not exist. I don't know what would have happened to me in the middle of the night and with a child by my side if there was not for a neighbour who had come at the time and opened the gate. Accessing the flat then was ok and there were the keys that you use to enter through the gate and to finally use the lift.
Sofabed/bedding - I agreed with Clean AirBnB (the landlord) that they will make the sofabed for me and of course it was not done. So after the stress of the situation with the gate and late flight I had to find bedding and deal with that by myself, although they did promise that it will be done for me. The bedsheets were clean but the pillows had so many clamps of cotton that it felt like sleeping on something very lumpy. The duvets found in the wardrobe were scary to touch as they were (I will be very honest using the words here) filthy - they smelled of human sweat and the white duvet had some large yellow stains and, which was even more disgusting - period stains. Have never seen anything like this before.
TV/AC - the batteries in the TV remote controls were old and did not work so we had to press buttons on the actual TV. The remotes and the AC remote had batteries simply sealed with a sellotape!
Location - not great at all and, according to that same taxi driver, people in Milan consider it quite dangerous at evening times so be aware of that. There is nothing in the neighbourhood except for a kebab shop and just one convenience store. To reach the nearest tube you'd need to walk for about 20 minutes. Usually would not be an issue and we walk for very long distances but walking under a very hot sun it is not a pleasant one. So you will always feel being in the outskirts of the city. I used Uber all the time to get to the centre and then used either taxis or a hop on hop off bus (a great way to move around).
Essentials - there were no important basics like a dish cleaning sponge, rubbish bin liners or a hand soap. No kitchen towels either. I had to buy all these first thing in the morning. They left a tiny soap bar but it would hardly last you if you are staying there for a week so you;d need to buy your own. Not enough towels either (like previous guests complained), just one large one and a tiny one and if you'd like more, they will charge you for these. So be aware of that too, before you unpack extra sheets or towels in some sealed packages left in the wardrobe.
Noise - this is something a lot of guests complained but we did not experience that because we always had all the windows shut. Why would we do that? Because otherwise mosquitoes and other insects will EAT YOU ALIVE. Instantly.
Now to the main issue - ANTS. Everywhere: in the kitchen especially, they nest on the worktop behind the cooker. On the floor in all rooms. And... IN YOUR BEDS. It was awful to see them on the pillows (all the bedding is in white so you see them immediately), on the sheets and on crawling on you too. The latter was the most disgusting thing to bear, every singly night. We complained, of course. Someone brought an ant catcher and a mosquito plug and sprayed in some places but ants come back. In order to get rid of them completely, the entire apartment would need to be sprayed and he main nest found and destroyed. Otherwise they come back in just a few hours and there are loads of them.
We had to run away, literairly and simply took a train to Venice and stayed there, just to avoid that nightmare. The whole holiday was ruined. I am sure we'd never experience anything like this as it just cnanot be that bad and other AirBnB companies or hosts would not allow anything like this to happen.
I am giving this apartment one star only and it is only with thanks to Ludovica, a very sweet lady who tried to help us from day 1. She was the one who was so professional and understanding and offered to reimburse of the cost for all the essentials that I had to stock that flat with. But even she could not make it go away. I am just so grateful to her, she was someone who really cared about us.
See it to yourself if you'd like to experience the same thing. I'd rather we spent more and found something else. Anything really but not this flat. We ended up spending more anyway due to the unplanned trip to Venice.