This experience was amazing! Roberta made sure that everything we wanted was available. She asked every weekend if we would like to have clean sheets and towels, and she installed an extra closet so we had space enough for all our clothes! She's a loving and friendly woman! The loft itself is perfect: a lot of space and everything is super clean. You can hear some trams passing by in the morning but its not a big problem! There is a coffee machine and aircondition aswell :)!!