We had the best experience at Elisa's appartment! It looked exactly like the pictures, it was super clean and at a great location (about a 10 minute walk to the metro station). We had great nights of sleep thanks to the airco and the roll down shutters. We didn't meet Elisa, but communicating with her went super smooth; she was very helpful and responded really quick. She even left us a little personalized note with sightseeing tips and some snacks. Also, we loved the balcony! If I ever visit Milan again, I would definitely stay here again.