From the first email send Antonino was very helpful. He responded super quickly. As we arrived late in the evening at some point the metro closed and we needed to continue our trip to the airbnb by tram so we arrived pretty late around 1:00 but he stayed up to open the door and to give the keys. The room is just like a hotel room everything you need is there. Towels, hairdryer, shower gel etc. We enjoyed our stay very much!