First of all the apartment and everything was great except for some details. The problem was entering the apartment and communication! At 18:00: The mechanism they have in place for us to open the door online didn't work when we arrived and when we called they said there was no way for them to open it for us remotely either. We got really since other inhabitants just came in to enter the building, but that was the only time during our 9 days that we saw other inhabitants! Then they also forgot to leave us a key when we finally got in. We called and got an automated message saying "only call for emergencies after 18:30" that automatically hung up afterwards and there was no answer through the Airbnb-chat either. After calling multiple times we got a mediocre solution, which is a bit lengthy to explain here, but we could at least go out and have some food after the tiring day at 21:00. Then they got back to me the next morning at 10:00 to ask if we found the key and to "make sure go check the cabinets" 🤣
So the person we called with the night before and the company on Airbnb chat didn't exchange information whatsoever.
To finish it of, they said they were going to send an operator at 16 to fix it, but that wasn't necessary anymore and we wanted to go outside. We said we weren't comfortable with anyone entering the apartment while we were away and they said basically said "Alright we won't". It ended up raining so we were inside at 16 and somebody still showed up trying to enter! The operator then took a while to fix the online door mechanism, only for it to stop working within 1 day again...
Could've been perfect if they fixed these issues, but now I have to give a low rating since there was a chance that we would be left outside our first night.