Isabella is 5 star all the way. She allowed us to check in early and surprised us with incredible home baked goods and provisions for the next few mornings. She was prompt with answering questions and made us feel right at home. Her unit was as pictured and even tho we had to climb many flights of steps, it was worth it. If the weather was warmer we would have utilized the amazing terrace more. We highly recommend Isabella for your stay in Milan.