The location of the apartment is 10/10 in the city center near Duomo!The first impression of the apartment was very very disappointing because after a difficult first day in Milan and a rainy one we arrived at the apartment and there was no heat at all and the hot water wasn’t enough for 5 people!I texted the host and the communication was good but there was no one to help us in the first night so we do shower with cold water and we slept with our sweaters the hole night!The apartment didn’t have the necessary equipment such as extra towels/extra blankets/a mop for the waters of the bath/extra paper etc!Im travelling a lot and i haven’t been in this situation before!The second day all the problems was fixed but the very first time in Milan and a cold one was a bad memory!The host was very helpful but i cant even imagine belonging an airbnb and some people havent heat and hot water in the apartment and dont do everything i could to provide whatever they want for a comfort first day!!!Im not really sure how i feel about the sense of hospitality in this apartment!