The host was really helpful from the beginning when we came very late after midnight and even though she helped Us the get inside remotely what was great as we came with small tired children . The place was as described and matched the pictures. The only negatives where the things other reviewers mentioned like noisy master bed frame ( mattress was very comfortable) and the smell from the bathrooms ( my partner is a plumber and said it’s not their fault it may be problem in the building pipes ) , another issue is the responsive building every time tram came by there were noises coming from the walls what for me is not a problem but my children kept asking if that’s a ghost 😂 . I am cleaning freak so it’s important if the place is clean and I can’t say a bad word about that . Location of the place it’s great for our family it was 20 min walk to Duomo passing by many great shops I felt like I am still in London sometimes. I would give them 9/10 due to the noisy bed frame . Recommend !