The location of the flat was fabulous and it was an excellent deal for such a large property. It even came with a stroller, which was such a help for walking around Milan with a toddler!
Check in and check out were both incredibly easy, and the representative we met was wonderful and super responsive.
But, as other reviews have mentioned, some of the beds were uncomfortable. The furniture in the living room was also extremely worn and seemed dirty. The counters in the kitchen were quite chipped up, as were some of the plates and cups. The showers were also rusty, but I suppose to be expected in an older building.
I was frustrated by one incident. My children knocked an ikea lamp (listed for €5 on ikea.it right now) off a nightstand that moved unexpectedly as it was on rollers on a tile floor. I immediately sent a screenshot to our contact and told him I would be happy to pay for the lamp. However, they charged me nearly double the cost - €9! Given the general shabbiness of the apartment, and the rather large sum we’d paid to stay there, I was frustrated that they would try to gauge the price like that. We’ve paid it, obviously, but don’t think I’ll stay there again for fear of that happening with something else. Or for fear of being blamed for some of the many other dings and scratches throughout the apartment!