The apartment was clean, centrally located yet quiet, and comfortable. Great value! But Fiorenza was truly the highlight of my stay. I unfortunately had my wallet stolen on my way from the airport to the Airbnb (be careful on the metro!) and Fiorenza accompanied me to the police station for over two hours to help me file a report - she even helped make sure I had some cash to get me through the night. She was so patient and generous, such a comforting presence especially since I was travelling alone. Thank you Fiorenza!