Nicola was extremely friendly and helpful. We felt that she and her team went out of their way to ensure we had a really good holiday, and were ready to answer any questions. They advised us on the best way to get tickets for the Last Supper when we thought we'd tried every option. The flat itself was as beautiful as it looks in the photos, and a great pleasure to stay in - but with a few drawbacks. Fourth bedroom (double bed) doesn't have a door, nor any storage and low sloping ceiling so felt like more of a cubby hole. Double beds were futons so were firmer/harder than we expected. And the sitting room only had enough seating for 4 on one huge sofa, so not a sociable room. We rather foolishly thought it had two sitting rooms - the second is sofas on the terrace, which is huge and beautiful.