Airbnb host handed off coordination to a property manager who was very responsive answering questions ahead of arrival. The apartment was located in a very convenient and safe location in Milan, just minutes from the train station. It’s layout was great for two couples with large bedrooms and excellent mattresses. They supplied three large tower fans which helped in the hot weather (we somehow missed the listing did not include air conditioning-our fault).
Unfortunately, we experienced several issues during our stay. It took an hour to be let into the apartment and then another hour to wait until it was cleaned. We were supplied with only one clean bath towel and hand towel for four adults, Attempts to get a very unresponsive property manager to resolve this over two days were unsuccessful. That didn’t matter much because there was also no hot water in the apartment (which we did not report as it had gone so badly with the towel communications). In addition, the shower leaked into the bathroom and the linen closet door was falling off of the wall.
While it is true that the apartment is showing it’s age (charming in a lot of ways) and we experienced some frustrations, we still enjoyed our stay in Milan. The issues we experienced are minor and can hopefully be resolved by the Airbnb host. Having a clean apartment on arrival with clean towels, hot water, a responsive property manager and a few minor repairs would make the world of difference for the next folks who stay here. Hopefully the Airbnb host will respond to this review and indicate that the issues have been resolved for the next guests.