The good: Arabella is a remarkable interior designer, getting maximum use out of a tiny space. The bad: check-in instructions and communication were terrible. She sent me literally thousands of words of contradictory and incomprehensible instructions. The doorman will be there, he won't be there (there is no doorman). Dial 07 to call (there is no one to call). Turn on this Via past that Via (don't turn, go straight). Pay the tourist tax (the tax is pre-paid).
The whole process needs to be cut down to 200 words or less.