We arrived in Milan after losing a bag in the Gare de Lyon in Paris. Josy took us to a pharmacist to get our prescriptions filled and then to a phone store where she guided the employee as to how to help us. (He charged us anyway!) We had a wonderful time in Milan and much of it was due to Josy's kindness and attentiveness. The apartment was clean, very well-stocked, had a comfortable bed, and was well lit, . (Often I find air b&b's are dark, making reading difficult). Thanks for everything Josy.