Bad experience. I tried to change to get an extra day so I could fly in early. The manager said I could book another room close by for the first night, which I did so I’m posting this review for both rooms. I emailed back and forth with the manager to keep him informed about when I’d be arriving, but when I arrived at the time we’d agreed on, no one was there. I asked people coming out of the building but they had no idea where the AirBnB place was. I tried calling the manager but discovered my phone didn’t work in Italy. I got someone to help me and call the guy up. One of the manager’s underlings showed up eventually and got me into the place. Next morning I went to the second place and got there at 9 am as agreed. No one was there. I asked around again and no one knew where the AirBnB was. I went into a nearby business, tried to get onto the internet, unsuccessfully. So I prevailed on another guy to telephone the AirBnB manager—who eventually arrived. He let me into the place, and there was quite a fandango getting the internet to work after making various phone calls to people. Within a couple of hours, the modem had gone dead. Lights off. No fiddling by me worked to revive it. Eventually it was revived but service was slow and dicey: access to sites I needed for my work gets timed out, etc. As if things couldn’t get any worse, I went out in the morning to get some breakfast. When I locked the door I couldn’t pull the key out. And I couldn’t open it up again. I fiddled with it, monkeyed with it, turned it to the left, turned it to the right, did every damn thing but couldn’t open the door. And my conference clothes were locked inside the room so I went to the conference in my grubby stuff. I had internet access at the conference so I emailed the manager about the key. He said he’d be over in 10 minutes. I said I was at the conference which was some distance away and that I couldn’t in any case get out. I asked him to leave the door unlocked. He said he couldn’t do that but would leave the key under the mat. I pointed out that the key was the problem because it wasn’t working for me—could we arrange to meet at some point so that I would be sure to get in? He just repeated that he had left the key under the mat. Later, after more sessions when there was a break, I borrowed a phone and called him. While he’s ok at written English in emails, it’s close to impossible to communicate orally. I asked him if we could please meet at some time so that I’d be sure I could get in. Because, I pointed out, if I got...