Apartment is perfect, very clean, good amenities and lovely to stay in.
What let down our stay was communication with the host. On our day of arrival we were not provided with any check in info meaning that when we arrived at the property we did not have any of the codes needed to open the gate or access the building. Once we finally got in the reception staff seemed just as shocked as us that we hadn’t been sent any information on building entry and check in.
In messages with the host we were informed we would be able to have late check out or use of the bag store due to an evening flight. Despite this, when we came to leave no one was available on reception or via the communication services provided. Also contacted the host via Airbnb who also did not respond. After making the decision to go back up and leave our bags in the room we were told by the cleaner we must leave immediately and that there is no bag store at the property. This therefore meant we had to pay extra to store our luggage in central Milan despite one of the reasons we picked the property was so we could avoid this.
Aware that this Airbnb is fairly new etc but just felt as if there was no personal approach to guests as we had no communication from the host at all during our time in Milan. Hopefully this won’t happen to other guests in the future - such a shame as the property is absolutely lovely!