Difficult communication, bad customer service as I asked them something before paying the booking and then they wanted to charge me more for what I asked and confirmed already. I am talking about our late check in as our flight was at night and we could be able to make the checkin after 12am. We arrived around 2am and the beds weren’t done, the sofa not even open. No wifi, no water, nothing available in the house. They asked us how many people we were and they know we were coming late and we also had to prepare our beds. Not fair for how much we paid. Very disappointed. I’ll not book again here