We had some accident (water leak from the upstair), but Chiara and her family helped us with sincere hearts to minimize the damage.
Chiara escorted us to a hotel near the house and we could stay there for the rest of days.
She also immediately proceeded the full refund via Airbnb.
About the hotel stay, Airbnb paid us back for the cost differential.
Some may think that we had a bad luck, but the problem always happens during the travel (even in the 5-star hotel) and what matters is how to deal with the problem.
We’re very much touched by what Chiara had done for us (I have not written every details here), which makes our stay in Milan so special.
Chiara is not just a host but someone who you can trust like a friend in Milan.
Best wishes for Chiara and her family and Milan.