Nicola was terrific. He met me as I arrived into the city, on time as planned and at the apartment. He showed me all around, demonstrating how the appliances worked, where each of the bedrooms was, how to lock/unlock all the doors. I felt secure and safe in the apartment after he left, and this was very important to me as there were three of us staying there and we were all women. There were two other locked gates to the apartment complex as well. The private courtyard was charming and very quiet and private. We enjoyed sitting outside each morning and evening to visit. The furnishings are very nice and just as the pictures on the website show. The bathrooms were really clean with modern fixtures and touches. I stayed in the first bedroom with the large walk-in closet, and this was an added perk. Tons of space for spreading out clothes, and also an iron/ironing board for touch-ups. The wifi functioned very well and helped me work at all hours. Just a few blocks from the Milano Centrale train station, too. Very centrally located. This is a perfect place for families and business travelers alike. Highly recommend, and Nicola is a perfect host.