I don’t have any negative comments about the venue itself, but the communication with this host was terrible. When we checked in, there should be keys inside the venue for the building door. However there were no keys. We contacted the host countlessly times, but they didn’t do anything to help. They kept saying that they would call back to solve the issue, but nothing happened. Eventually a key was brought (without any prior communication from host!), then it turned out it was the wrong key. Then the calling restarts and we lost many precious hours of our short stay in Milan. Their “solution” was to ring the intercom and pray that a neighbour opens the door. Nobody answered the intercom so we had to wait for 2 hours in the cold until somebody came and opened the door. During the wait we contacted the Airbnb help center as well because we felt hopeless. Eventually we got a small partial refund but we don’t think this is enough to justify all the trouble we went through.