Loved it!!! Barbara was very responsive and great with communication! A door handle was broken in the apartment and in a couple of hours she sent someone and it was all fixed! She even sent us a list of things to do in Milano without us even having to ask - we loved the recommendations! The electronic check in/out was awesome so you don't need to carry keys. Highly recommend for a family because she has some toys for toddlers. The patio was nice too!! We very much enjoyed our stay and the host's hospitality!