Communication with Fabio was great. He met us at check-in to give us a tour of his beautiful home. He also gave us great restaurant recommendations and even gave us, my husband and daughter a ride to the train station when we realized my daughter had left her phone behind. -I can't thank him enough for his help. Fabio's place is centrally located, we pretty much walked everywhere from there and there are great places (with very friendly staff) to eat nearby. Unfortunately, we only spent 2 nights in Milan but we spent them very comfortably at Fabio's spacious, clean, and comfortable place.