Luca was always available (e-mail, telephone), and the apartment was ready when we got there (clean, towels on the beds, emptied trash, etc..). The apartment was very cozy, we felt good to spend a night there. Luca had lot of information printed on his walls to help travellers around Milan (transportation, wifi, taxi, food, what to do and see in Milan), which is very thoughtful and helpful. He had breakfast prepared for us as well, including coffee and tea.
However, we had two problems. One of them was the couch in the living room. It has been probably overused through the years, because it was U-shaped on both sides. Therefore it was very uncomfortable to sleep on. Our other problem was the water in the shower: we didn't have any hot water, which is not a good thing in January. Maybe the boiler wasn't turned on (and we were not informed to turn it on), we don't know. Also, the apartment is rather cold, so it didn't feel good to shower in cold water.