The team is quick to respond to your reservation details, accommodations and check-in.
Our greeter who met us on the day of our arrival was less than friendly and appeared to be annoyed by our delayed arrival of about 20 minutes. I can appreciate that our reservation was not the only one that day for them, but that was disappointing. Although, I kept open communication with him, which consisted of a step-by-step account; I could not control the busy train station and the queue system they impose at Milan’s train station to ascertain a taxi ride for a family of 5.
The apartment itself is in an ideal location and is within walking distance to many sites, restaurants and shops. The flat is neat and tidy but wear and tear is apparent on couches/furniture and showers. Immediately visible, is the thin slopping pullout couch mattress and bed frame that literally slanted towards the floor. It was evident that this would be an unstable and uncomfortable bed to sleep in. The metal frame of the pull-out couch could be felt through the mattress. The pillows in each room were flat and definitely required replacement.
The apartment is extremely spacious and all amenities are noted as described. Their washer and dryer are larger in size compared to most apartments. The apartment is also equipped with extra blankets where some places may charge you extra. Their A/C unit worked fairly well. We were told to not flush toilet paper into the 2nd bathroom toilet because it would clog easily; therefore, any and all used toilet paper should be placed in the waste basket. To avoid this nuisance, we were constantly having to use the one bathroom in the main bedroom. There were no bags in the waste baskets in the bathrooms, to begin with. The set of white towels they provided were brown, dingy and dirty looking. They had stains and markings on them. Some members of our group refused to use them.
There was no communication during our short stay from the host to ensure all was well. The only communication we received was from their cleaning staff, the day before we checked out, confirming our check-out time. The apartment was less desirable compared to the listing.