We really didn't have any problems at all. The apartment looked very much like the pictures (although it's a tiny bit smaller). Location was perfect, in the center of Milan and 10-minute walk from Milano Centrale station. A quick 4 minute walk to the nearest metro station. The apartment (especially the kitchen) was fully equipped and the beds were very comfortable. Netflix is a big plus. Really everything is great. Lombardo was always quick to reply to any requests which was much apreciated.