One word: PERFECTION!
More words:
*Excellent location; literally around the corner from the Duomo, in between 2 metro stops-Duomo and San Babila both 2 minutes away, quick 8 minute walk to Brera, Via Della Spiga. Most areas of interest within walking distance.
*Excellent Communication: Paola answered any text immediately and answered any questions and made wonderful suggestions for dinner.
*Excellent hospitality: Paola treated me like I was a friend visiting and made sure I knew all I needed to regarding apartment, she lives next door and she made herself always available. Paola took the time to compile an "INFO" book for her guests that is so extensive it even covers what your rights are if your train is late. She even made sure that I had a taxi to get me to the station and walked me out to say goodbye.
***What will stay with you is her kindness and her real desire to make sure you have a great stay. Would return in a heartbeat!