Sarah helped us out with last minute changes to the booking and was very supportive by making sure we didn't incur any penalties. Sarah put us in touch with Nurye who took care of our trip from then on.
Nurye patiently waited for our arrival late in the night. She stocked the flat with fruits and cold water so that we had something to eat and drink after a long journey. She was in constant touch throughout our stay to help us with information on airport transfers, super market names, places to visit etc. The flat is perfect as advertised and its a convenient ( 6 mins )walk to Milano Centrale. The kitchen is well stocked with olive oil, Nutella and all the cookware. The flat also has a dishwasher, washing machine and good wifi! Strongly recommended.