Adrian, our check-in guy, was friendly. Only thing was that you'd expect from whoever is there for you to speak even some broken English..
When we arrived, we asked about the air conditioning and they said that we couldn't use it because there was no remote. We weren't informed before arriving or before paying, even though it was listed as an amenity. After 20 minutes of going back and forth with the host, we were the ones to find it completely by chance.
Besides these two hiccups, the apartment was very clean, adequately equipped, located next to the canal in a quiet and lovely area with no cars and a great view.
Great value!