Overall our stay here was positive. We were given detailed instructions well in advance. We followed them on our arrival to Milan and met with one of Filiberto's representatives at their office very close to the central train station. He was very helpful and friendly. We found the apartment easily, only a 10 min walk. When we arrived their cleaning person was still there. It was 5pm. He said he was held up at one of the other places he cleans. We had to wait patiently for him to finish (about 40 mins) because we wanted to freshen up before going out. The apartment was cosy. The bathroom was spacious and recently renovated. It was adequate for a short stay with no more than 2 people. The location was good. It is close to the central station, the metro, shopping and restaurants. Everything we used worked. The only thing that was bad about our stay was the weather...