Fabio was quick to respond. When we reached Milano, his son was at the apartment to assist us wit the check in. He was very informative on what to do in Milano, where to have the best meal and breakfast. A metro map was also printed of us to take away. We felt really at home. However, there were only 2 air-condition units in the apartment. I came with 5 other guests and 4 of us had to sleep in the living room for the air-con. Fabio was around to complete the check out and he gave us directions to Milano's central station which was just a stone's throw away. While we were on the road, he drove past and specially got down his vehicle to show us the way. Overall, Fabio and his son were excellent hosts and the apartment was spick and span. It would be more suitable for 4 to stay during summer. Highly recommended.