Communication was good with Paolo. He waited for us as we arrived later than our ETA. We parked our car right in front of our apartment, that was great. The apartment is at street level and the double bedroom is located on that side so when life starts in the morning you hear all kinds of noises. It is not really a problem if you have plans set for the day. Inside the apartment you can also hear neighbors talking and furniture/chairs scraping sounds. All beds were comfortable and brightly lit. Very clean apartment and well organized. Kitchen had all basic necessities but we did not cook. Nice to have a washing machine and some laundry detergent. It was nice that Paolo provided some cereal and milk, came in handy for our 11 yr. old son. The Internet was good for 4 devices running at the same time. The shower worked fine and had lots of hot water. The bus and subway are closeby to use to go into the main city but we used the cab service (we were 4)which is a minute away at the end of the block as you get out of the building to your right. The pictures were accurate as shown in the site. The neighborhood was filled with businesses and there is a grocery store across the street, a few feet away was a coffee place and a very nice restaurant/ pizzeria with great service and good value for your money( lunch set menu) Overall, I would recommend the place.