Note that this is through a company that owns apartments and rents them out through AirBNB, our check in and out was all through phone calls and e-mails.
They were still able to book us a
Taxi to the airport we requested and things of that nature but different and less personal than having a real host.
Place was clean and comfortable, easy walk to the Duomo - the AC didn’t work, we notified them but we didn’t want anyone in the unit while we were away so I didn’t deduct for this as we didn’t give them a chance to correct it - it was beautiful at night so we slept with the windows open and we were fine.