We booked the room at Giancarlo Sacripanti’s apartment from April 16-22 in Milan, Italy.
But he sent us the email on April 10 and told us his apartment had the water pipes problems, so he couldn’t provide the original room for us to stay during our travel in Milan.
He provided another option for us and said the booking doesn’t need to be canceled.
1. He said another room he could provide has the same space as the original room we had booked.
2. He mentioned the new apartment is two bedrooms and only one girl will share the kitchen with us.
3. He mentioned the sofa bed is queen size.
But the truth was,
1. When we walked into the room, the room was very small. The original booking was a private apartment, we don’t need to share with the roommate and it has bigger space.
2. The new apartment was 3 bedrooms, and two bedrooms were taken. That means we have to share the kitchen with one couple and one girl. Not just the only girl as Giancarlo said.
3. The sofa bed was smaller than queen size, so two people sleep on this bed was really small, my half body was outside the bed, very uncomfortable.
4. The showerheads wasn’t fixed that the water sprayed all the bathroom which made the floor very wet.
We are very unhappy that Ciancarlo Sacripanti charged the same price for this new room, because the original room looked way more better than this room we stayed.
I want to express my bad experience and feeling to this owner, and I don’t think the place we stayed should be charged at the same price, because both place are different.
*Original room pix attached.
*Below are the pix we stayed where Giancarlo Sacripanti said the space were the same size as the original booking which we didn’t agree with it.