Before, and during our stay Alexander and Alexa were both responsive and helpful with recommendations for restaurants and shops. There seem to be a lack of communication between them as were told different things about check in and check out times. We stayed during the winter and it was very cold outside during the night. We paid an extra $45 to have the fireplace on which we only used at night since we were gone throughout the day. That lasted our first night and went out basically the next day. We noticed that the fuel was not completely used ( we have photos of the half full can of fuel outside that we paid for) and Alexa insisted that all the fuel had been used and that it was not cold in the house. Despite both of their guest being low iron and it being below 30 degrees. We spent the rest of our stay very uncomfortable. The microwave was also not clean and there was food and and drinks left from the last stay.