Prior to booking, I had reached out to Roberta to ask if I could book for my parents as I wasn’t traveling with them. I was nervous as it was their first time in Europe. Roberta went out of her way to accommodate them and assist them with anything they needed. There’s hospitality, and then there’s Roberta, who’s clearly passionate about her guest’s experience. The place itself is amazingly clean and well thought out. The location couldn’t be more ideal for anyone visiting Milan as everything’s basically within a 3 min walk. Honestly 5 stars doesn’t do justice. I could rave all day about how satisfied I was with this booking