It happened to us what happened to Henry. Check in was after 14h but when we arrived at 15h the apartment was not yet ready. However everything els was perfect. Beautiful 2 bedroom two bathroom clean apartment with air-conditioning which is absolutely necessary in summer time. Public transport by the entrance, Dumo 100 meter from the apartment, parking garage 150 meters. Edoardo, the cohost, was also great. Response time within minutes with great recommendations. I would rent the apartment on my next trip to Milan.