I have never used AirBnB. Boy was that a mistake! We us d ABnB with Annalisa and her family and we are so very fortunate!!! When I got a little list upon arrival, Annalisa had her daughter and husband come to our rescue! They were so very thoughtful, thorough and helpful and we absolutely LOVED their home for our Milan adventures!!! Thank you so very much, Annalisa, Marco and Elayne!!! You were there when we needed you and we cannot thank you enough! Hope to see you soon!!! PS. Perfect location from the Zara metro stop! Absolutely perfect!