In the beginning all seemed very good and Roberto was trying to organize everything very well. After I arrived in the flat Roberto put me in a totally different room than I booked on the site. I already texted him the same evening. In the room the WIFI was not working at all, so I was not even able to find my way around or plan my trip through the city. I told Roberto all this things and in the beginning he tried to help. The next day I could finally move to the actual room which I booked. The WIFI was not working for more than 50% of my trip. Since it's covid I also wanted to cook some food in the flat, but the kitchen was very badly equipped and the warm water was also not really working during my whole trip.
I tried to communicate with Roberto about this things but he just stopped replying and did not pick up the phone anymore.
Overall the flat is nice, but it's not right to advertise things which you can't deliver.