Worst experience ever. Room was not cleaned when we checked in at 3pm. I contacted customer service 7 times to get cleaners to come and they did not arrive until almost 3 hours later. By then I had contacted Airbnb to cancel this reservation. Truly upsetting as this was a beautiful spot but the communication and lack of the room being ready at the scheduled check in time was inexcusable. To remedy this the host only offered to refund the cleaning fee which after 3 hours of waiting was not enough to make up for the time we wasted waiting for a clean place to stay. We are still in a pandemic and having a clean space could be lifesaving to certain individuals.