When a company call you on Christmas Eve and tell you that the apartment you are going to on December 27th is out off order - then it is not a good start. Specially when they don't want to communicate inside Airbnb system!!! They offer another apartment but not the same location we chosen. As we had a lot of luggage and a little infant in a stroller so we ask them to meet us at the apartment to show us there and give us the kays. They dont want to do that so we had to pic it up in the Central station, which was far away from the apartment.
They where very unpolite and did not answer our questions about the heat system, kitchen tools and so on. I would never go business with this Italianway company again. This is not the Airbnb way.