Everything was fine at Anna's place and Anna was very welcoming and helpful, up until the last day when my wife asked her to leave her luggage at the apartment for a few more hours after check-out as she and her mother didn't have a comfortable place to leave it before they were to leave Milano on the same day.
Checkout time saw Anna's husband arriving at the property, granting them grumpy looks as they were asking him friendly to come in while they were closing up and getting ready to leave the apartment.
She (my wife) understood that the apartment needs to be cleaned before accepting new customers, yet she was hoping for their goodwill in allowing them to leave the baggage.
Upon the arrival of Anna at the apartment slightly after her husband, she began to make a ruckus regarding the fact that neither Marina or her mother were the actual people who booked the stay, even though she was the one who had welcomed them originally, so she knew all along, plus she was reported with that fact before the arrival of my wife at the apartment as they were corresponding over chat before.
I was later explained by Airbnb support that I am not to book for other people under my name in my future reservations with the service, and that in Italy it's important that every member of the staying party is to be reported exactly to the owner due to local police regulations, which I accepted.
However, all the fuss that was generated that day caused a grave dissatisfaction to my wife and my mother in law, which eventually really harmed their overall experience of the stay.
More feedback:
1. No hot water in the mornings
2. No elevator for those of you who are arriving with heavy suitcases
3. Check out is precisely at 11:00