Franca was very fast to reply to any requests and helpful. Her sister greeted us but she doesn't speak English, although it wasn't much of an issue. The room is very small so good for short term rentals and as there was a heat wave at the time it was very hot for my friend and I and we felt sick. However, Franca said she will add air-conditioning for future use. The public transport to Duomo from the place is pretty convenient.