House was great and location is too good to be true. Very close with the central Milan. However we do have 2 major problems during our stay.
1. Check In - Sabrina became unresponsive when no one host us during check in time which was 3 pm. Communication was great the day before and the morning of our check in date, but becoming unresponsive after problem occurred. We texted and called Sabrina hundred of times, the line goes in, but no answer or effort to let us know the current situation. Long story short, Sabrina and the other coordinator Francesco made us wait 1.5 hours in a cold winter weather until we can check in.
2. Blackout and No Solution - It was at night and we just simply did our thing, cooking, washing, etc. and suddenly the electricity dropped. Very common, like happen all the time in a house situation. We checked the switches box, we surprised it’s all on. It’s when we tried to call and text Sabrina and Francesco. Long story short they tried to contact the owner of the apartment etc, but no solution afterward. Basically again, they leave another problems unsolved. We had to spent the whole night blackout, couldn’t charge our device and cold without heater. Til the morning we still try to contact Sabrina, She won’t pick up. Then we somehow find another main switch at the basement ourself and problem solved. We informed Sabrina that we finally solved the problem and in a second she was replying. Wow magic :) We do have proofs of our text and call history if needed for clarification.
Overall the house itself is amazing. Just hoping u won’t find issue during your stay. Coz from our 2 nights stay experienced, the host won’t communicate during problems. Hope this not happening with anyone else.