Francesco has thought of everything when stocking the place ! Very thoughtful of him to provide water and even a beer for my hubby . He was prompt and helped us with bags out of the taxi, explained that everything was within walking distance even with kids ( which it was ), and how to save money when getting to Malpensa airport by taking the express train which is within walking distance as well. The location is amazing, and there is a good lift to the 3rd floor apartment block, which was very secure in a safe neighbourhood. The high tech shower in the bathroom was very nice too !We had a great time, thank you !