I was in Milan for a medical conference and Anna's place is right down the street from the Milan convention center. Communication was very easy and fast from the start, and she gave me a full tour of the house, security and amenities. She even left a bottle of wine and cookies for us. The apartment is clean and spacious, the AC and hot water all worked great (not always the case in Europe!), there's a cute balcony overlooking a courtyard, there's a pizza place right next door and it's a 4 minute walk to the nearest Metro stop. We couldn't have asked for a better place to stay, thank you Anna!