This apartment is very comfortable and clean and is in an excellent location. It's quiet and I appreciated that the bedrooms are separated from the living area, so people sleeping will not be disturbed. The washer/dryer worked well. My only issues were that there wasn't shampoo/soap in the shower, there are some drawers/cabinets that are difficult to open/close in the kitchen, and there are multiple doors to unlock/lock in order to get into the apartment. Although this was not convenient, the apartment is definitely safe! Ilaria is a great communicator and if you have any issues I'm sure she will address them.