Great location, close to the Duomo. We didn't have any hot water the first night, but when we asked Filippo and Alberico, they immediately sent a person to fix it the next morning. The person who checked us in waited for us, even when we were late due to airport delays, which he was very understanding about. Bed and bedding were very comfortable and clean. Quiet location-there is construction near by-but we never heard it.
Dishes and silverware were in the dishwasher (which isn't a problem-but the dishwasher is disguised so we didn't realize all the dishes and silverware were in there until later).