It had everything to be a fantastic stay, however it ended in one of the worst possible ways.
When I arrived at the building, I noticed that the conditions of the same were bad. The elevator was old and only went up to the 3rd floor (the apartment was on the 4th). The stairs were quite cramped and not in the best condition. The walls of it were in a disgraceful condition. However, I took a chance to see the apartment and try to ignore the conditions of the building. When the other guest was moving to the floor, he grabbed the handrail and it was loose, which made the person lose his balance and almost fell down the stairs. However, as we were on the last stairs, we ended up leaving our suitcases in the room and enjoying the city a bit.
When we returned to the building, we noticed that one of the light bulbs was broken, which forced us to go up one floor with just the flashlight of ours phones.
Having placed all these conditions, I decided to call the host, with the aim of arranging a solution, as we did not feel safe. We were unable to get any response from the phone call or the Airbnb chat. I decided to contact Airbnb who took care of the situation.
I was forced to rent another hotel room as Italinway did not provide us with any assistance. When we checked out (2 days) I explained the situation and that Airbnb was already aware of the situation. Italianway refused to make a refund indicating that I only expressed displeasure on the last day (as I already mentioned, I tried to get in touch on the 1st day but without success) and that it was about the aesthetic conditions of the building and that they were not responsible for that... In my opinion, a broken handrail on the 4th floor is not a matter of aesthetics, but of safety.
I will leave here some photos of the conditions of access to the apartment with the intention of the next guests to know what they are renting.
https://imgur.com/a/vXq6Og3