'check in' a shambles. we got into the apartment at allocated time only to find all of the previous occupant's items there. there was urine in the shower, toilet unflushed, bed unmade and rubbish everywhere. the cleaner even invited us into the apartment but when we told her about the situation she seemed to have cleaned the wrong room. not cleaners fault at all as this was just lack of communication. we went for coffee for half an hour, came back and say on the floor outside the apartment as they weren't finished cleaning. I was unwell and we had just come off a 3 hour coach from our previous destination. this was the last thing we needed and we had already spent time hanging around Milan with our bags as we knew we had to wait to check in. an hour later we were let in
the apartment is beautiful and we absolutely loved the bathroom. dressing gowns, slippers, toothbrush and razors were a lovely touch. overall enjoyed our stay but check in left a bad taste in my mouth.
they kindly offered a partial refund but have not contacted me since so who knows if that will even materialise.