Communication and check in was great. Just a few warnings, too far out from main attractions (such as the Duomo) to walk to, you would need to catch a lot of taxis, and they are hard to come by on this street. The Airbnb is also in the middle of Chinatown- so you will have to travel in order to dine at an Italian restaurant or cafe. You will have to go up about 5 flights of stairs with your luggage to get the apartment - there is no lift. Apartment is very cute and clean, but is smaller than what it seems in photos. Bathroom had a few problems during our stay - toilet wouldn’t flush properly, tap in shower fell off, and shower flooded/ wouldn’t drain while in use. Might be ideal for some people if you don’t mind being further out from the main city, as it’s a cheap price. Just wasn’t right for us.