Arabella was very organized and she replied to all of our messages quickly. As other reviews have pointed out, there is a comprehensive binder that covers everything from operating the washing machine to finding swimming pools!
The apartment itself was very clean. The bedroom was large enough to fit a family of three (it had an extra cot and a crib as well). The kitchen and bathroom were both in good working order.
It's located near a lot of restaurants. There's a large grocery store about 5 minutes away walking that's open late. There's also a playground a couple minutes away.