The place was very clean, check in and out were easy, location is 10 minutes walk to central station in Milan which served us good, 10-15 mins walk to Metro which was good, Livia answered almost immediately to out questions, however communication were mostly in Italian, was not that bad for us since we had an Italian speaker in the group. The main problem we faced was the shower, the hot water was gone by second shower, water stream was very weak.