We arrived at our air b n b to a stifling hot apartment. We stayed at three other air b n bs while in Italy and each one was cold upon our arrival. Not only was the air not on it didn’t work. The lady who let us in said it couldn’t be turned below 31 however each other location was 25. We ended up leaving it was so hot in there. The owner said he would refund our money for the two nights and I have not received a dime back. This was almost two weeks ago. He’s trying to blame it on us being late to check in but we have no control over our train being late and not having Wi-Fi to communicate. Sounds like an excuse to me.. The owner was also extremely rude to my friend when she tried to communicate our concerns and really just made up excuses instead of taking responsibility or trying to problem solve.