Aldo was out of town when we visited, but it was no problem to fetch the keys from the bar below. The flat is in a lovely old building with a private courtyard and marble stairs to the first floor. The lift doesn't work but it wasn't far to take our bags. The flat was lovely and warm and the water was hot. Fruit and biscuits were provided with lots of coffee and tea. We felt welcome. It was a 25 minute walk to the Duomo and even less to the castle. We didn't have time to explore much further so we'll have to return. It was a Saturday night and The Plaza Bar below was having a wee fashion show with loud music until quite late. So it may not be perfect if you have children with you. Transport links are easy with the Malpensa Express link just 10 mins walk away. A pair of comfortable shoes and earplugs and this place is perfect. A really nice part of town.