Ornella and her husband are very nice and helpful. They Text back quickly and they are easy with Check in and out. If youre traveling from far they are flexible about the timing. Also the arpartment is clean the bathroom is quite big and the kitchen is well equipt for a city trip. Around the apartment there are many cafes and the trainstation is 10min away by foot. All in all a very good place to stay for a beautiful city trip in Milan.