We had a less than ideal situation with this host. My friend and I had travelled across Italy and stayed in various Airbnbs with some of the most amazing hosts but unfortunately my friend injured her foot and so our trip was cut short. We had plans to stay in Milan to finish off our trip in Italy but with her injury and her being unable to walk we had to cut it short and go back home to Canada. With this we told our host 4 days in advance which is when we knew that we were not able to make our reservation with Erica. When told this so we could cancel our reservation she simply told us she did not know the cancellation policy and did not provide any further assistance so we had to contact Airbnb support for assistance to cancel the reservation and hopefully get a refund. Airbnb Support told us that this host had in fact rejected sending us any refund so Airbnb could only try to issue a partial refund. I can’t say anything about the Airbnb itself because we were never able to make it there but the host was less than helpful and made an already difficult trip quite a bit more stressful. All our other hosts in Italy were not only incredibly accommodating but so so helpful and helped us with any of our needs like getting us a taxi and giving us all the info needed for the home as well as surrounding area. I wouldn’t recommend this Airbnb based on our experience with the host herself not based on the place itself.