The apartment was clean, well equipped, and easily accessible via Milan's train and metro system. For how close the apartment is to the main travel systems, we were surprised at how quiet the space was.
At the time of our stay, the elevator was down and we did need to walk up three flights of stairs to reach the apartment. Upon check-in, Viviana and other person were there to meet us at the ground floor and graciously helped with our luggage.
Viviana communicated well with us and was very helpful.
We had trouble connecting to the internet, however as you check in, I'm sure that simply asking Viviana right away would solve this minor issue.
We were very please with our stay!