We have not met Tizina during our stay, but she was very helpful and answered all our questions and even gave us tips about restaurants and stuff. The flat was well equipped and pretty clean. There is also quite cozy terrace with a small table. Connection to the city centre is also very good. You can get there by a tram in about 15 minutes and the tram stop is right in front of the apartment building. Will recommend Tiziana's place to my friends.