Annalisa's was very helpful and patient She had given us lots of useful tips i.e. 24-hr metro day pass and good recommendations on ice-cream i.e. Artico and restaurants. She is readily available and is very prompt at replying. The location of the apartment was great. There is a near-by supermarket and lots of restaurants in the area. The only drawbacks are that the toilet and the shower are separated on different floors, and given that the flight of stairs is connecting the rooms (with no doors), you can easily hear noises from other floors.