Daniel was very responsive and helpful. He helped carry our very heavy luggage upstairs to the apartment. The apartment was clean and is literally next to Milano Centrale. Perfect for an early morning train ride to Malpensa Airport. The only issue was the music and street noise from downstairs. The AC was not activated due to the time of year but it was necessary to have the windows open. If we could have had the windows closed it would not have been an issue. Overall decent stay.