Communication with Sofia was everything I could have asked for! I booked the room a day before arriving in Milan and she immediately contacted me to confirm. Throughout the next day we stayed in touch about the arrival etc. She gave me tips about which train to take from the airport, which metro to take to her place, etc. - without me having to ask. She always responded quickly.
The place was lovely too. Not exactly like in the photos, but nice - with a seperate bed- and bathroom just for you. She also brought me a little breakfast every morning.
Moreover, the location was great! It was just a short walk to the city centre and there were good metro connections. So I'd definitely recommend this place.