Nicola is very nice and very professional. He was very helpful in allowing us to check in late at night on the second night. He was also kind enough to offer a refund of the first night when we were caught in traffic and unable to check in until 2 am. He politely told us that 2 am was difficult and he texted us to come the next day. We stopped along the way and checked into a hotel for the night. The next night we checked in. The appartment is really cool. The pictures are accurate and the neighborhood is awesome. Overall we were very happy. Plenty of space and very nice location. Nicola was a gentleman and very helpful over the stay.