The apartment was fabulous. It’s in a great location, close to Duomo, shopping area, and there is a grocery store right across the street. Communication was easy and Laura helped us arrange transfers from airport, train station, and a trip to Lake Como. I would definitely stay in this apartment again. I would recommend requesting fans for the apartment, especially if you are coming from the US. The air conditioning is not as strong as we are use to. The fans helped a lot!