our 8-day stay could have been perfect. We chose the area specifically because it was near to relatives and we know it well. Finding the apartment/checking in was straightforward because of the detailed instructions. The apartment itself was very clean and functional. Niccolo responded to enquiries quickly and tried hard to resolve issues. The main problem for us was the heating. Unfortunately, it was not working when we arrived late at night, or the next morning. Niccolo explained that the heating (on/off) was controlled by the condo centrally and not by each apartment. But this was only partly true - luckily we eventually worked out ourselves that the radiators had been manually turned off and we turned them back on. A few days later the heating went off again. This time it was because the batteries in the thermostat ran out. Niccolo sent replacements immediately and heating was restored. A full explanation of the heating system placed near the thermostat would be useful.