There is self check in. We arrived in the evening however Hemeras provided the wrong instructions and therefore we weren’t able to check in. Leaving us without a place to stay in Milano. This resulted in a lot of stress and missing out on a great evening and morning in Milano.
When solving the check in issue and ronding a proper solution Hemeras is very bad in communication. Doesn’t seem like they want to compensate for the trouble and always redirecting the issue to someone else instead of helping.