I wasn’t going to leave a review, because Matteo was a kind and helpful person throughout the whole incident (and took us to the police station), but I feel like I need to leave this review for the safety of future guests.
Burglars broke into our apartment the first night we stayed here. They took all of our valuables including clothes, iPad, laptops, and luxury items. This occurred within 7-10 minutes while we were out eating dinner.
There was a security camera that supposedly captured the entire incident, however Matteo refuses to let me see the video due to Italian privacy law (according to Matteo). He saw the video and explained to me that once they got into the gate, the two burglars tried to break into the neighbors apartment.
After failing to do so, they broke into our apt by “easily” forcing our locked door open and then taking what they wanted. Fortunately for us, we were not at the apartment at the time and just happened to avoid the danger.
When we saw that our luggages had been ransacked, we no longer felt safe in the apartment and wanted to leave. However Airbnb customer service was of no help, so we stayed there for the night.
I hope that Matteo has changed the apt locks since then, and I hope that no one ever has to go through what we did. This apartment would have been very nice to stay in, but the area just isn’t safe. This was a jarring experience for my family and left a scar on what should have been a vacation.