Susanna is a wonderful host! She helped with luggage and made sure I had everything needed at check-in. Her organization of information and apps. for transit and restaurants/food was impressive and very user-friendly. The pictures don't do the apartment justice. It is lovely and incredibly comfortable. The bed and linens were outstanding! The location is great for access to anywhere in Milan as the tram is less than a block away on the Duomo line. The 24/7 supermarket is extremely close. Susanna's recommendation for a pastry shop close by was wonderful as well! There is a smart TV, and fast wifi allowing streaming. I had some travel challenges. Susanna's communication with me was prompt, accommodating, and thoughtful. She was an exemplary Airbnb host in every way!