Feedback Laura’s Airbnb flat in Milan.
We arrived at about 13.00 and according to our previous agreement we were allowed to leave our bags in the flat and return at 14.00 which was our check in time. When we returned at 14.00 to check in we were told that the flat was still being cleaned. We had travelled all the way from Norway and were tired but had to leave the flat, walk around town and spend some time in a restaurant. We finally gained access to the flat at 17.00. There was no apology. Instead the next morning, we received an SMS reminding us that our check out time was at 10.am on Sunday. We would rather have had an apology for the fact that we were not allowed to check in at the agreed time of 14.00 The flat itself was clean when we finally took over. The kitchen was however not satisfactory. Essential utensils were missing. There were no knives for cutting and preparing food. Nor was there a breadknife. The only available knives were butter knives. One of the most important appliances in any kitchen is the microwave oven which was also not there.
We were ready to check out at 10 am on Sunday morning as agreed. We had not been instructed as to where we could leave the key. We called the host six times before she finally answered the phone and instructed us to leave the key on the table when we leave. Our total experience was not good. We understand that something can go wrong but an apology instead of a terse reminder of our check out time would have been appreciated and more appropriate.