Arabella was very responsive, accommodating, and welcoming! The place itself was very clean, comfortable and quiet. Arabella also put out a basket with some teas/coffees and some sweets that would be our breakfast. The place was well located and was just a few minutes away from the Metro and was about at 15 minute walk from the main train station (Centrale). Also, Arabella provided us with an awesome hand written map with recommendations on food, entertainment, nearby amenities. It was a great help! If we find ourselves in Milan again, we'd stay here in a heartbeat.