Check in we met a co host or assistant. She seemed helpful and answering any questions. We asked about a set of keys in the kitchen and she replied you won’t need those, it is for when the power goes out/breaker tripping. Well, we ended up needing them twice while we were cooking. We had to call the host and he had to talk my husband through the process. The listing says air conditioning and this is NOT air conditioning! We were uncomfortably hot every night of our stay. We had an issue with ants and the host did bring some any bait and that helped greatly. You are required to sort all the trash which can take an extra step or 2. The unit overall was very spacious and accommodating. I LOVED their pillows-not the cheap poly fil as a lot are. The decor was just as pictured.