Honestly, the apartment was pretty nice. The location was fantastic. However, the second day during our stay there, the heating and hot water stopped working. We got in touch with the host and no solution was offered (not even some blankets so we wouldn’t get a cold). We spent almost 2 days without hot water and even slept with coats because of how cold it was in the apartment. Before leaving the apartment we complained to the host and he told us that he would reimburse us for one night. Nonetheless, as soon as we left the apartment he suddenly stopped responding to messages and we never received any refund. We have filed the corresponding claim through the Airbnb resolution center and an agent is studying the case. We hope that they will solve the problem that this host has created for us, since it is unfair that we had to pay such a large amount for such a dismal service.