Daniela was so warm and kind, we were late getting there and I didn’t have cellphone reception to communicate with her. She waited patiently and had a great sense of humor. The place was sparkling clean, on a quiet street just off the canals, with thoughtful touches of orange juice and milk in the fridge. There are some excellent restaurants that were recommended, and board games in the apt. Plenty of hot water!!! Huge plus. The beds are extremely firm, so for the folks that like soft/medium style- brace yourself. Would definitely return here, though!