Piera was always easy to contact. She welcomed us and showed us how everything worked and gave us lots of information for our stay in Milano. The apartment is very secure, has a lift and was spotlessly clean. While it is small it has every convenience, including an air- conditioner! The supermarket is just a minute away as are many take-aways and bars. The metro is less than a ten minute walk and four stops to Milano Centrale. A good stay is guaranteed.