I booked this hotel after the amazing reviews. Well I was disappointed.
The goods things are the location and the bedroom. These I cannot fault but.
We were not told scaffolding would be blocking the amazing view they sell. I understand this can be out of the companies control but to not pre notify is a shame and set the tone for the rest of communications.
Checking in was confusing. They give minimal instructions and basically just leave you to it, making it an unnecessary faff.
As soon as we went into the bathroom it was obvious the shower hadn’t been cleaned. There was limescale and black mould around the outside and a hair in the middle of the bathroom. I just hope the toilet was cleaned but who knows.
When using the shower it was flooded I had seen a review saying it flooded for them but the company responded back saying the had fixed it. This was a lie. I complained and was told someone would fix it the next day. No one came to fix it but the company insisted someone had. Again the shower was flooding and being lied to isn’t appreciated.
Overall wouldn’t recommend whilst the location and room is fine the bathroom cleanliness is not and not being able to have a relaxing shower after a long day is a big thing for me. For what I paid for and for it being ‘boutique’ I expected a lot more. Communication with altido is also sub par. They don’t care about the guests and it’s clear.