The host wasn’t there to greet us , there was not even a bottle of water in the fridge there was an empty capsule of eye medicine on the edge of the bed when we arrived . You could tell the apartment needed maintenance and painting especially on the first steps but the worst was that there was no heating and we couldn’t find the host. Someone else communicated with us to tell us there is no heating in all of Milan due to a gas problem. I had to file a complaint with the platform before the host wrote to tell us there was no problem and he sent someone to fix it . But even then we couldn’t control it ourselves.I have to say I was very disappointed and can definitely say this was my worst Airbnb experience in Milan in six years