Incredibly welcoming and helpful. Prior to our arrival, both Alessandra and Riccardo were very prompt with their responses to my questions, and also went above and beyond to make sure we knew what we were doing once we arrived in Milan. Riccardo even met us at the bus station, and personally walked us to the Airbnb, where we were greeted by maps of the city and other helpful advice. All of this seriously made our stay 100% better and stress-free.