This place was a good place to stay in Milan. However, the property manager or the Flexyrent employees are not at all helpful which put a damper on our experience. Our check-in experience was chaotic. We called the phone number provided to let ask for assistance and the person on the phone was of little help. The key to the apartment had to be retrieved from one location different from the apartment, which is not convenient if you are arriving in the late evening. Then, my number of guests changed and I submitted the request to cancel a couple of them through the Airbnb website. It took one phone call, an email, and 3 messages in here for them to accept the change. Then, the water was shut off for a day because of something going on in the building. The property manager didn't offer any help to get water or offer a refund until I asked. Since, the water was down the AC unit wasn't working. The weather was extremely hot and being on the 7th floor, the apartment felt like an oven. I informed the property manager about this and he did not answer my messages even when it was during their business hours. There wasn't a fan in the property so my family and I had to deal with a really hot apartment. It's a shame that this host is so unhelpful and I would not recommend this place because I don't want other people to have to go through what I had to go through.