This apartment was perfect! Francesca was amazing at coordinating arrival and check out. She had a friend meet me nearby and let me in the apartment as well as show me around. She is extremely responsive about any questions. Wrote down detailed instructions for all appliances in the apartment in English which was SO helpful for me! She even had a bottle of wine for me when i arrived :) The apartment is very clean and had more than enough room for me. Bed upstairs was very clean and comfortable. The downstairs sofa folds out to a bed. Great working wifi. Also had all new appliances in kitchen which was really nice. Located on ground floor so was really convenient for my heavy luggage. I would definitely stay here again. Will recommend to everyone who needs a place in Milan.