The pictures are truthful, location is very good, it could well be a 4+ property. Unfortunately there were no instructions whatsoever about how to use appliances, WIFI and recycling rules (you could be fined if not done properly). The WIFI access isn't the one indicated on the modem, most irritating was the AC. I could switch on or off but couldn't figure out how to adjust the temperature - the touch panel buttons were worn out and not legible. They came to switch on the AC, which didn't solve my problem. In the end I didn't use the AC! There was no washer / dryer as indicated in the amenities. When I sent an email to complain, they didn't reply until after I sent a chaser to get basic instructions. Nothing to do with the management of the property but sound insulation is poor, you could hear neighbours, not great if you're a light sleeper.