Carlo was very aware of our booking. He contacted us in a timely manner and gave us all the information we needed to get to the apartment. He met us personally and gave us a tour and explained all the things we needed to know. The apartment was beautifully appointed and far exceeded our expectations and the description. He also left a range of welcoming treats that were delightful. His advice on local services and restaurants was thoughtful and accurate. We enjoyed many meals and experiences on the basis of that advice. He followed up with text and emails to ensure all was well. The apartment was well situated and enabled us to enjoy the delights of Milan.