The night that I arrived I noticed that the house was cold, so I turned on the Air conditionair thinking that It would warm up the flat, and I waited for at least 6 hours trying every single combination of modes on the remote controller of AC heather. I noticed that nothing was heating this place. The heather in living room was demaged, the air conditionair did not work, and the heather in the bathroom didn't work either. I tried to call the host the first night, but he said that it was too late, and the day after he sent someone who had no technical expertise and assuring that the heating is an actual problem, he promised to send someone who could fix the heat issue, but after 3 hourse I got a message saying " I'm sorry, but I can't do anything. You can cancel your reservation and find another accommodation".
During my stay I had to wear winter jacket the whole time as it was around 10 degrees celcius inside and got even colder at night, and worse the service I was getting was like "I don't really care you lack heating, it's your problem and you can cancel your reservation". Altough I did get a partial refund and they fixed the heating the very last day(of 6 total days) I wish I never booked anything with Alessias flat. Honesty and communication is a really crucial part of a good service