The selfcheckin was impossible because the discription was not shown in the app for some reason. Thankfully Mario came and showed us the right way to the apartment. When we finally arrived in the apartment it was super cold. There was no option to heat it up because the central heating is shot down during the night. So we had to freeze the first night. Also, the apartment looks way nicer on thr pictures than in reality and some necessary utensiles like kitchen towels are missing. The idea of the winebottle as a gift is nice, but in this case one wine class is not really doing the job.
To be fair, Mario always replied very quickly and was willing to solve the problems.