Very clean and well-equipped apartment in a great location, easily accessible by public transport. We did not meet Francesca, but had the pleasure of being greeted by Bianca who responded to text messages promptly in the lead up to check-in and again on check-out. There is a lovely courtyard garden and the apartment felt safe. There was a heat-wave while we were there and so we were grateful for the portable air-conditioners and small fan, which took the edge off the extreme heat. Non-smokers should note that while the apartment is non-smoking, the building is not.