I wished they can have more empathy to travelers. The runner wanted to Charge us 30€ for a check in 30mins (2:30pm) in advance of the official 3pm check in timing is just uncalled for. Otherwise he can only come at 4pm. We have very young kids and if we knew this kind of check in situation will happen, we will never ever stay here. We were left stranded waiting from 2:30pm till 4:00pm just for your guy to come and open the door for us. When we entered, the floor was with cigarette butts and everything was a huge mess! The cleaning lady was still not done. We have messaged them the timing that we will arrive the night before but there was no response until 2hours before the official check in timing(1pm)
No one will want to stay in this apartment with Aircon leaking so badly and not rectified. The floor was so wet and it was dangerous for kids. I had to highlight to the cleaning lady the dust that was under the bed as I had crawling child. The cleaning lady did a great job nonetheless.
To be honest, this was our worst stay and we very much want to leave the place but it was a huge hassle to carry all the luggage in search of another accommodation. We only went in at 4pm and we knew the cleaning will not be done so soon so we left, so we officially only got the place sorted by 6pm. Was told they will refund us the hour for late check in but no compensation was done.
So please have more empathy towards travelers. I know you have called and apologize but the inconvenience caused was just uncalled for especially so when we have kids and your check in host was rude.
We did love the location of the place as it’s near the train station and supermarket and bakery was nearby.