We sadly didnt get a chance to meet Alessandra, but Fabio was absolutely lovely! He was very hospitable and available to answer any questions we had as well as offering us lots of very helpful advice. We were there for a 3 day work trip, so didn't have much time to enjoy Milan as a city but thoroughly enjoyed our stay here and had a very comfortable time. The local restaurant suggestions were very helpful and made the trip a lot more enjoyable as we didn't have to spend ages trying to find somewhere to eat every evening. Would definitely stay here again.