Serena was lovely. I was running late, and she stayed and waited for me, which made her really late! She was helpful whenever I had questions, and told me about this really great pizza place near her house. When I got back from pizza, she'd even left some tiramisu out for me to have :) I was only there one night, but Serena was very easy to get along with and is very nice. I had fun talking with her and her other guest about all sorts of things :) The room was as described, and the bed was huge and comfortable. I would definitely recommend staying with Serena if you are going to Milan.