When the power was out for 36 hours I told the host and was told to find some random electrical room that controls power to all the apartments (which I didn’t have a key to). As someone being unfamiliar with this concept it was extremely annoying. On top of that when I told her I couldn’t or didn’t have a key I was told to ask a neighbor and promptly yelled at by some random Italian man for not speaking Italian. The shower didn’t drain properly and backed up to spill out. Power was out for multiple days without any type of time frame on being fixed which caused us to have no phone usage in a city were unfamiliar with. We were also charged for a late check in which we had no control over due to train strikes. This was as an additional charge not listed on the initial booking. Won’t be staying here again and am contacting Airbnb support for some type of refund.