Nathan was a perfect host. We were late arriving due to delayed flight and transportation but Nathan understood this problem only to well. He was there within minutes once we arrived at the apartments and explained the process of entry into the building. From the lift up to the flat he showed us the locking mechanism on front entry into the flat and all the facilities within the flat itself. He has also provided a lot of useful information in one of the draws for things to see and do while in Milan including maps. All in all a very pleasant and easy going guy who was there to help if you had a problem.