Very responsive hosts, excellent communication, and although we didn't meet Chiara or Pasquale, we were met by Maria who gave us the keys and showed us around the apartment.
The apartment is in an excellent location, within walking distance to most of Milan's tourist attractions and right next to the metro station. It is very very functional and clean with excellent wifi and air conditioning.
There is a wealth of information provided for various attractions and information. Also provided are an array of breakfast items, which were most appreciated.
The only negative is that the bed is a little small and soft, so you roll into the centre of the bed, however it was manageable for a short stay.
We have no hesitation in recommending Chiara & Pasquale's apartment for your stay in Milan.