We had trouble to reach the apartment as the apartment was located in zona ZTL where we’d been knowing until that time that we could not enter the area unless we had a permit. After walking 2km away leaving the rest of family members in the parking lot with my sister & brother in law, I received an information from Manuel, the host, that actually we could buy the ZTL permission. I just wish if he could tell us in advance because we had been driving around to avoid the ZTL zone for hour and we could not contact anyone to ask how to get there. In addition to that it was written in the air bnb information about area C in which I think area C is the zone ZTL. We are not european and we think we all deserved to get a further explanation and anticipation from the host in case we were lost. Manuel was on leave that day (the cleaning lady, Rosana, told us) and there was nobody we could contact by phone in case in emergency we needed some information. We were just left in contact by email to see this lady, Rosana in the property area to do the check in.
Rosana opened the apartments we rent (we were a family of 8 adults and 4 children), told us all the instruction and SOP were in the book on dining table and left us the keys. We then straightly got back to the parking lot by another 2km walking to pick the rest of family members. So by that time we had not checked all the things together if all the facility was in good condition.
Later on we found out that few things were dusty (photo and video available on request). The upset thing was the laundry machine in apartment B had a very thick mold. When I reported to Manuel about this mold, instead of apologizing, he accused me of having bad detergent which was irrational. First of all I bought the detergent from local supermarket and used DASH in which it was a good brand Italian household use. We were indeed an asian family but it was not that we brought our own detergent and you might have a chance to accuse our detergent brand. Second, a detergent could not cause a THICK MOLD in one day and for your information the mold was there before I used the machine. And last but not least, you could have pretend to sympathy by saying sorry instead of being defensive and accusing the detergent.
The good thing from the apartment was its location. It was located in the heart of Milano and very close to Duomo. You could easily access food, local supermarket, stores and shopping centre. I really appreciated the owner, Filippo who let us to do the early check in (he let us check in at 1 instead of 3) and offer us the late check out at 18 as he said there was no other guest coming that day but we check out at 11 anyway because we had to continue our trip to France. The interior was new and beautiful.