This was the worst experience I had in Airbnb. I lived more than 30 apartments in the past few years, but I have never seen any host can be rude and indifferent like that. Please read the whole text if you want to book this room. The host Nicolas, we told him we would arrive ‘around 3pm’, and when we arrived at 3:20, he already left without any notes.
So I called him and in the phone call, he yelled at us loudly said “you were late, so I left, it’s your problem! Next check in time is after one hour. I wait you for 20 min! And now it’s your turn!”
And while we were waiting for him in the lobby, a weird and maniac old lady who was furious about the Airbnb service in her building, just came in and said ‘it’s not a hotel! You are not allowed to stay here! leave my house!!’ And forced us to leave. So we waited in the cold air for nearly one hour, and the old lady went out again and yelled and insulted us more than 10 minutes.
When Nicolas came, I was already too tired to say anything. So I decided to let this go and didn’t complain, but he just yelled again because of my silence, ‘don’t use this attitude to me! It’s your fault!’ I said can we just get in, the crazy would go out again if she hears you and he shouted ‘I don’t care!’ And kept yelling. So I kept saying ‘I am sorry! I am so sorry!’ to finally got in.
We were just two young girls in a foreign city, standing in cold weather for one hour and suffered from four time of unbelievable harsh quarrels.
The whole check in process was totally unreasonable. Neither he informed us we need to arrive 3pm sharp(which I said ‘around 3pm’) nor told us we need to tell him if we are late(since we didn’t say we would arrive sharp at 3, we didn’t consider we were late) And he just treated us in extremely arrogant, rude and scary behaviours.
So if you can precise your arriving time in minute, from airport or train to their place, or you wanna pay for exhausting argues and insults and ruin your whole day in Milan, you are very welcome to book their apartment. What a nice afternoon in Milan! 👍🏽
非常非常差的一次体验，房东让我们等了四十分钟并且骂了我们两次，然后楼里一个老太婆又出来骂了我们两次，我们真的招谁惹谁了花钱出来受气。