Nives was very flexible and met us at the apartment even after we had a delayed train. She was in touch constantly and helped us find the path from the station to the apartment. She and her sister even pulled out the sofa-bed and made it up with sheets before we arrived. The location is near a metro stop with easy access to the city centre -- very convenient. About a 25 minute walk from Milano Centrale station. The only issue we had was that the wifi was very slow.