Sasha was super friendly, nice and always fast to get back to me. The check in was very easy and so was the check out. As mentioned the apartment is small, but just the right size for my friend and I. I wouldn't say the apartment is luxury but very cozy. It had everything we needed. The supermarket was just a one-minute-walk away which was perfect and so was the tram station from where you could take the tram directly to the Duomo.