Chiara greeted us in the street with a warm welcoming hug. She showed us how to get into her building and into our beautiful efficiency overlooking the street. She helped my husband log into the WIFI and helped us established a visiting plan for our last 2 days in Milan. She had a beautifully furnished efficiency and the couch that pulled out to a bed was so comfortable!! There was a kitchenette and a beautiful equipped bathroom…. We were only there one night, so we did not make much use of the extra amenities. The following day after check out, Chiara was so kind to let us store our suitcases and back packs in her own apartment, so we could enjoy our last day in Milan. Chiara was a lovely accommodating host. All in all, we were so happy with our Airbnb experience and would highly recommend it to anyone who inquired.