The office to pick up the keys was right across the street from Milano Centrale station, so it was easy to find. Marcello met us at the door and provided us with instructions to get to the flat (about 1KM away). The place was in a nice location (about a 30 minute walk to the Duomo/Galleria area), and was comfortable for 2 people. There was an incident, however. My girlfriend was walking on the grey carpet that was underneath the kitchen table when she stepped on something and said she felt a sharp pain. Upon further inspection, it was a tiny piece of glass that had gone into her toe. We were able to remove it with tweezers, but when we looked at the carpet, we could see MANY small pieces of glass. It appears that somebody must have broken a glass previously, and simply swept it into the rug. I folded up the rug and placed it in the closet. I reached out to Marcello to inform him of this, and he quickly apologized. Although he was quick to respond, it still left a bad taste in our mouth.