My family and I spent a few days in Milan. Ayako was really helpful throughout the booking process. She was really reactive to respond to our messages and flexible for our arrival and departure times.
The apartment was very clean and we had access to everything : closets, towels, coffee machine, fridge, TV, wifi etc.
The location of the apartment was ideal : about 5min away from 2 different train stops, in a lively area of Milan.
I really recommend it !