For me a good Airbnb experience is all about feeling welcomed. Overall we didn’t feel welcomed and we find the host a bit “nervous” and hostile.
Check in was meant to be at 2 pm onward and at 1 PM I messaged the host saying we couldn’t make it and that we would arrive at 4.
From the interactions we had, it was never clear that the check-in time needed to be at a very specific time. In my mind, it was meant to be from 2 pm onwards. As we were driving from Switzerland to Milan we took it easy and stopped for lunch and visits places on the way.
When I called Cristina to agree on the logistics she replied to the phone yelling at me and saying that if we didn’t know at what time we would arrive we could find another place. She was overly aggressive in my view. I fully understand she needed to arrange the logistics but I was really surprised by her reaction. I explained I wasn’t aware that check-in time was so strict and I excused myself. She explained this was written in the house rules. Unfortunately, I hadn’t read the house rules as I didn’t reach the house yet so I explained I was not aware. My bad.
She requested 15 extra euros for late arrival. ( I traveled 104 countries in my life and this is the first time this happens to me)
I am a host too and I am trying to accommodate as much as possible guests needs and if I have specific needs I make sure I communicate them clearly upfront and find a convenient solution for all.
When we arrived Cristina’s son kindly showed us the flat and he said the heating was off because of municipal law. We found out this was not accurate and that the heating should be on.
We request to switch on the heating through Airbnb support and we managed to have it on the second evening. Cristina kindly offered 15 euros to compensate for the disservice. So +15 for "late check-in" and - 15 we were back at square one...at least.
As per the flat, it reflects what is advertised and the location is central and convenient. We found however the shower box really dirty. This would require additional care from the host.
The bed sheets were small for the bed size. The bed is a queen size and the sheets are probably for a single bed so it didn’t have sufficient width to properly cover both of us. This would leave you in contact with the duvet which we didn’t find very hygienic.
This was my experience. I tried to report facts as objectively as possible and I hoped I managed.