Unfortunately the host was not in town during my stay and I never was able to get in touch with her after I arrived in Milan. Her friend with whom I only spoke by phone was very helpful but I had to call her a few times to even get into the apartment. I should not have to bother other residents (who are very kind btw) in order to get in the apartment. We were lucky to have a phone in Milan, but most tourist will not so without WiFi and telephone we would be waiting outside a locked door. I hope this situation is resolved in the future. The place is clean and spacious in a great location. It would help to have a folder with some information on the flat and surrounding area. Overall a pleasant stay with a rough beginning.