I booked an apartment and contacted the hostess the day before arrival. The hostess did not answer. Also on the day of arrival, during a long day of travel, I tried to contact the host again and there was no answer. My friends and I arrived at the apartment around midnight and tried to make telephone contact with the hostess - and there was no answer. We had to look for another place to stay (most of the places were occupied because of the salone del mobile exhibition) we could hardly find a shared hostel with other people in the room.