Unfortunately I did not get to meet Gaia or Carla in person, but we emailed and it was easy to communicate with them. I had never been to Milan before and wasn't sure where to stay, but I liked this neighbourhood. It was safe, close enough to walk to the attractions, but quiet as well. My top 3 things about the apartment were the beautiful terrace, the huge shower and bathroom, and the comfortable bed. I would definitely stay here again.