Jacopo was very helpful while i was staying there. The place is bigger than it looks and has most amenities. However, there were some issues that they could have been more transparent about. There was some structural damage caused by building works, this meant that gravel was falling in the bathroom. The microwave didn't work, the electricity would drop if too many devices were running. There is no rooter in the house, instead they offer WiFi from another apartment (so the signal was terrible). However, the hosts was very nice and when the need arose were very helpful.