Upon booking, Nicolas apartment was everything we were looking for. It was situated in a great part of Milan, was close to restaurants, cafes and historical museums. Nicola was always easy to reach and easy to communicate with. Nicolas apartment had great character however my husband and I were left dissappointed with the amenities and lack of personal touch added. The bathroom, in particular the bath and shower combination felt like more of a hazard than comfortable. It is dark, small, has uneven footing with a shower screen that is less than functional, resulting in water to case the bathroom floor. As I am pregnant I couldn't shower safely without my husbands help. The chairs in the bedroom are also broken and the dryer and washer stopped every five minutes, when we attempted to do laundry. We ended our trip in Milan 4 days early, as we didn't enjoy Milan or Nicolas apartment as much as we hoped to have.