First of all, I must admit that I made a big mistake: I booked the wrong month. Instead of going to Milano in a month, I was supposed to be there the next day. This is nothing that Alberto did. My mistake, my problem (at least the biggest part). It only dawned on me that something was wrong, when I got the email to rate my stay. The problem that I have with Alberto is that he did not respond at all to either my call, the AirBnb Support, or the AirBnb Resolution Center which I find extremely frustrating and inconsiderate. I can understand if he wouldn’t want to pay back anything (again, my mistake, my problem) but not answering and just ignoring everything takes a different kind of person. I would have been grateful to just stay with him on another date or to get e.g., the cleaning fee back (which obviously was not needed). Since I am a student this hurts but I know it is my fault. Still, please be aware that if not everything goes to plan, he probably wont respond to solve/help.