Overall, the hospitality is very good. The place is very comfortable and clean, and is in a great part of town. Bruno and Ross and nice. However, we had two issues. Firstly, I had accidentally booked for only one guest. They realised from my messages that I was referring to two guests, and immediately asked if I was traveling alone or with a partner. Having confirmed that I would be with my husband, they did not inform me of an extra charge of 15euros per night, until we arrived. I feel that it would have been more decent to have informed us as soon as they realised, rather than making an issue of it upon our arrival. The other little issue is that, neither of us speak Italian other than to get by on very basic matters. Despite this, Bruno had a tendency to talk to us endlessly in Italian, despite us pointing out that we were unable to follow the conversation.