Francesco was very welcoming and friendly upon our arrival. He kept in good contact with us as well. The loft and apartment are great for 1-3 people. We loved then rustic wood ceilings, the tiled bathroom, and the location could not be more perfect. The only problem we found was that the bed was actually a queen size, not a King, and it was very hard. Harder than other beds we've slept in in Europe, not just compared to the US. Recovering from Jetlag requires all the comfort you can get. We were traveling with our 8 year old daughter, and planned for her to sleep on the chaise lounge part of the couch, but the couch was now a pull out bed that was also pretty impossible to sleep on. So we just kept it closed and took turns sleeping on the couch. It gets pretty loud if you open the windows, so if you need fresh air while you sleep it may not work for you. Overall the location almost made up for all of this, and with a few minor adjustments this place would be perfect! Private, safe, easy access, lovely little area. Watch out for the outside dining in the shopping area- the waiters will bring you more than you order and charge you dishonestly.