This was our second stop during the multicity tour of Italy. Check-in process was smooth by Rita’s employee.
Here is our experience detailing the number of incidents.
At the check-in, we came to know that our apartment has been changed, and they are putting us in a different studio in the same building, even though the number of beds were the same for the party of five, but some of the amenities were missing. The washer was not available in this apartment, upon inquiry, Rita mentioned that “They Assumed” we might not need it during our 2-day stay.
When we checked other amenities, we found out Shampoo was missing we requested to the Ranga (Rita’s Employee) to arrange one. it was arranged later in the day.
We decided to have a quick walk; upon return, we came to know that we were given the wrong key for the apartment. We had to wait for the person to come and give us the correct key.
Next Morning first person went into the washroom for Bath and realized that water is cold and there was no Hot water. Also, a lever for the shower is not working correctly, and we had a tough time in turning off the water, we reported the issue immediately to the Rita and Ranga, the first reaction was that we finished the warm water. According to them, we have to wait 15~20 minutes between each bath so water can be heated. So remember if you are a party of 5 then you need to add a couple of hours in the morning to start your day. After some argument they send someone to fix the shower.. remember at first it’s guests fault
The same night we realized that there was no hand Soap when we asked Rita and Ranga, they said we Finished it again guest Fault... According to Ranga, they provide 3 people soap even though we were the party of five. We ended communication after a very rude message from Rita that this is not a Hotel this is an apartment.
Rita encourages you to communicate with their employees on WhatsApp.. remember AirBnB strictly mention that we communication Airbnb official channel. So if you want to report anything to Airbnb make sure you communicate to Airbnb official channel.