We had an excellent Airbnb experience at Rafaella's place. Rafaella was on the ball from the get go. She communicated efficiently with timely follow-ups, gave clear instructions, accommodated a request from us for an early check-in, and walked us through the process for taking the bus. She had ensured our very short stay was a comfortable and smooth one. Needless to say, we are grateful for the care and attention we had received from her.