Claudette is very friendly and welcoming. She did extra miles with us waiting for checking in on the midnight. She was also ready to assist with all the questions.
The room was very clean and comfortable. The combination with shared kitchen makes the stay very easy and comfortable for someone who would like to cook a snack.
The location was very good, next to a 24h supermarket and walkable to Duomo, but also possible to take 14th for a tram transfer there.
Maybe the best place you can find for what you are paying.