We didn't meet Elena as she was not in Milan at the time of stay. However, she arranged Sandra, who was waiting for us up on arrival and was very friendly. Hand over was very smooth.

The apartment was great, large, tastefully decorated and very clean. The neighbours are quiet and friendly. The location was excellent for us, not far from central (about 15-20 mins walk from Duomo) but away from tourist noise. It's in the local residential area therefore no issue with night time rest. Only suggestion to future travellers: try to split you large luggage as the apartment is on 4th floor and it's normal in Italy without a lift. Good exercise after a few meals anyway.

Thumb up to my first Airbnb stay!