Better communication and follow up when issue arise. The apartment was not clean when we arrived (stain carpet, spoiled milk in refrigerator AND left in microwave). There is no heat from midnight to 6am, which can be an issue when staying with children or elderly people. When issues arose, no one came to remedy them and only until the end did they suggest sending a cleaning crew - by then it was too late as we were close to checkout after staying a week. Had to pay €15 for someone to meet me at the apartment to get the key.