We have arrived at the address. There was no gray box with magnetic cards. We called the owner, the operator of the company picked up the phone. We said we couldn't get into the building, it was cold outside and we had a small child. He said he would call back. My child, wife and I were freezing on the street, no call was received for a long time. Then the people who live in it let us in through the gates of the building. We went up to the apartment. The door was open. And the code lock is broken. He doesn't open or close the door. On the table in the apartment were 2 key cards from the gate to the house. There is no wifi password in the apartment. We called the operator and said that we were already inside the apartment, but the combination lock did not work and there was no password for Wi-Fi. The operator said he would call back, but has not called back for over an hour. There are no duvet covers in the apartment either. If the neighbors had not let us into the building, then we would have had to spend the night in the car with the child. We wanted to see Milan, but now we are forced to sit in the apartment due to a broken combination lock. The owner of the apartment does not respond to messages in rbnb. The operator has not called back for almost an hour and a half. There is not hot water in flat, just cold. In the room conner we see spider with flys. After 1 night we left the apartment. And the owner still did not want to return the money for 3 unused nights. Thank God, airbnb support came to the rescue and resolved this issue, we were refunded the money for 3 unused nights and the cleaning fee.