Paolo was amazing, he answered very quickly and he was friendly. I told him about the fact that the neighbors were renovating the apartment upstairs and they started early in the morning and he talked to them and the next morning was fine. Flexible check in and check out. The apartment was clean, looked like the pictures. The kitchen was very well equipped and in the rooms you could find extra blankets and pillows. It was a bit cold at night but nothing that you couldn’t manage.