Excellent experience overall. The office is a few blocks away and staff was extremely responsive (and friendly) to our requests. Easy to storage luggage after checkout time so we can explore Milan to the very last minute before leaving for train. Taxi stand and groceries adjacent. Electrical outlets with USB plugs everywhere which was really an unexpected amenity. Natural light was abundant. Automatic motorized room darkening shades nice touch along with light filtering shades. Living room /dining room / kitchen spacious with open design allowing for communal but separate activities. Bathrooms had ample counter space. Appreciated the stocking of complimentary water, coffee and snacks as it eased the tensions of a evening arrival.