This was my biggest disappointment out of all the airbnb’s we stayed at this summer (London, Paris, Rome, and a week in Tuscany). This Airbnb was also the most expensive per night- because we only did one night it was well over $500. Which would have been fine had it lived up to its expectations but it did not. I had been in communication about possibly getting there around 12:30 instead of 2pm check-in-time, but when the day came they were completely radio silent. I didn’t know if the flat was ready early, what time their office closed (if I stored my baggage there) or who was meeting us at the flat. My husband finally called and talked to a few different people before having them tell us they will meet us at 1:30pm. We got there at the specified time and the man got there at 2. He was very nice he just sounded completely overloaded from work from their hermeres company. We walked in and the flat was a pit. Disgusting. Not cleaned. So we had to leave for another two hours after traveling all day to have the place cleaned. When we got back we were exhausted and the place looked fine. We turned on the tv and an hour into it, a buzz started (that sounded like a buzzer from a doorbell) on and off that didn’t stop. We tracked it down to an electrical outlet??? Once again we called and they said to text the problem and they’ll get back to us which they never did. So my husband jimmied it with a plastic spoon and prayed he didn’t get electrocuted. Then I went to take a shower and shut the door to the master where the entire door hardware just fell off. In my hand. And I was locked in until I put it back on. Then I took a shower in literally an RV shower- it has stucco walls like the outside of your house and a raised plastic floor. But the water doesn’t drain quick enough so it floods the bathroom. Then I hear my son scream because the hot water in his shower got so hot he literally was burned. My husband raced in to turn the heat down and it WAS completely down. Oh and the floors are literally wood-ish flooring out right on carpet. It’s the strangest feeling. On a positive note-the location is great- right near the duomo, shops and restaurants. It’s quiet. For $200 it would probably be funny with the problems. For $500- it is absolutely not and beyond irritating. I would be very careful renting from this company again—- or do it but remember what i said and be prepared!