I've booked this apartment for my father. Although we'd let Daniel know in advance what time he would be there, we didn't hear anything back from him. When he got there, he didn't know how to get to and into the apartment (the address is hard to find). At some point a neighbour (who knew Daniel) helped him to find the apartment. When it turned out Daniel wasn't there(!) the neighbour even called Daniel for my father and got him in. There was no communication from Daniel about the fact that nobody would be there.
Although it all turned out ok, my father didn't really feel very safe in the neighbourhood while he was looking for the location: is turned out to be quite a poor neighbourhood and there were a lot of people starring at him. The apartment was clean and okay though!