The location is great, walkable to most beautiful parts in Milan and the train station close by. The apartment has a good layout. And good access.
However our check in was at 2:00pm and the apartment was dirty from the previous guests. Had to reach out to the customer service. I also had to ask again for a playpen for our son, which was in the regular request. All in all the place was cleaned up and we did get our crib. But when you have a tour scheduled right after check in, we just wanted to drop off our things and dog and not deal with a dirty apartment. Especially during COVID cleanliness is even more important.
Their communication was good, responded right away. We got into the apartment at 7:00pm and all was good. But a headache initially.