The place is really nice and well located. The street is busy at night time but you can't hear noise from inside the apartment which is great. It's about a 10 minute walk to Porta Genova station which is like 6 stops from the central station. When I arrived the co-ordinator, Zemen, was about 30 minutes late. Once he arrived he said he had never been to the flat before which made me feel a bit uneasy. He didn't know the wifi code or explain how to change the aircon. I couldn't get the hot water to work and when I spoke to Zemen about this he was extremely rude and said to me that 'in Italy we don't let people complain for no reason'. I was simply asking that they send someone round that day while I was out to fix it. I then spoke with Eva who made sure it would be sorted out and it was. After that he sent me a massive paragraph saying that if I hadn't rushed him out of the house he would have explained the wifi etc when I didn't rush him at all and I asked him what the wifi was and he didn't know it. At the end of the stay he started to be very friendly again and even let me check out later because I was feeling unwell so not sure if he was just having a bad day. Overall the apartment was nice and I would recommend staying there. The location is perfect and the place is very nice and clean.