Firstly Mila is handling some 15-16 airbnbs together so communicating with her is a big hassle.
Before arriving to Milan we had asked her if we could check in early or atleast leave our bags in the apartment to which she said ok. After reaching Milan we were stuck as we weren’t able to find the place for almost 1.5 hours. After writing to her on airbnb too asking her to call us she did not bother to call us and told us we cannot keep the bags nor can we check in early which was really disappointing. We had to again drag our bags to the central station and put it in the locker room there. Only if she had communicated with us properly and let us keep our bags as discussed earlier we would have saved about 3 hours of our time.
So communication with the host is almost not possible even if you are in any trouble because of them.