I took my mum here for a surprise birthday trip. Before I had even arrived Cecilia was very helpful and good at communicating details around check - in and arrival directions from the airport.
On the day we arrived, Cecilia was away but Lyn who gave us the keys was very helpful and both stayed in contact with us throughout the entire trip.
I've seen this said before, but the apartment itself is exactly like the pictures. Very clean and spacious and perfect in terms of location. We were able to walk to the Duamo in about 15/20 mins and were very close to lots of shops and restaurants so is the perfect place for a city break.
The apartment is in a nice area and is very close to the metro. Altogether I was very impressed with both the city and the apartment. Cecilia was great and I'd definitely stay again.