Giovanni was a wonderful host -- very communicative and eager to make our stay pleasant and convenient. He worked to accommodate our early check-in request, left many helpful and thoughtful items in the apartment for us, and followed up regularly to make sure everything was going well. The apartment itself was terrific; it is exactly as pictured and described. It is very conveniently located (trams right outside, 10 minute walk to the metro, 20 minute walk to the Navigli, and 25 minute walk to the Duomo), bright and clean and remarkably quiet and peaceful, on an internal courtyard. The mattress is quite firm, which for me was great, and we slept very well. The air conditioning is strong, which made a big difference as we were in Milan during a brutal heat wave. I would happily stay here again.