Noemí was very accommodating and quick to communicate. I arrived late in the evening and I was met at the door upon arrival to be let in (since the pastry shop that the keys are normally picked up at was closed by the time I arrived). I was given some tips on what to do in the city, and provided with info upon asking, such as where I could go to print a ticket. The air conditioning worked very well in the summer heat and it was spacious enough for several people to live here at a time. walking distance from almost everything you'd want to see in Milan. I'd definitely stay here again.