When we arrived in Milan I found my phone company did not unlock my phone and the new SIM card I bought didn’t work. We had no way to communicate. Giovanna went out of her way to help us get into her apartment by asking her maid to come let us in. We were exhausted after a long flight and frustrated about our phone situation. We needed sleep! We never met her but she was very kind. The apartment was spotless. The bed very comfortable and it’s a short walk to Milan Centrale train station. Grazie Mille Giovanna!