My mom and I stayed at Arabella's apartment in Milan and it was splendid! Her little apartment has everything you need to feel comfortable! We did not have the pleasure to meet Arabella but her friend met us, gave us the keys and showed us the apartment. Arabella was available via airbnb at all times and she was quick to reply to our messages! Arabella has detailed instructions on how everything works in the apartment as well as points of interest, metro/bus information and much more! The appliance instructions were extremely helpful since appliances work different in every country! The apartment is comfortable for two people maybe 3. It's quiet since it doesn't face the street. The place was clean and well kept (just as the pictures). The apartment is very close to the metro station, Stazione Centrale and Porta Venezia. We would definitively stay there again!