Would say that it’s important to make guests feel like they are a priority no matter how long they are staying for. Constant problems were brought up and it was always they will be fixed tomorrow but tomorrow never came which is frustrating to feel like you are not of importance. Had problems with the AC, no kettle, only one mug and the washing machine. Was also not shown how anything in the apartment works which wasn’t helpful at all. Just a real lack of cars in that department. The surprise of the late check in fee was also really annoying in fact we had to book a place by the airport for the night to avoid a taxi cost and late check in fee. Something that even Francesco said was the right thing to do lol. The recommendations they gave for things to do in Milan was nice and very appreciated tho :).