Agnese was responsive and flexible - she allowed us to check in a little earlier which we appreciated. Check out was strictly 10am though and there isn't really anywhere you can leave your luggage safely.
For those staying longer than a day, bringing your own amenities may be better as the sachets provided won't last. We also had to buy our own washing powder.
Location was ok though there are some shops and restaurants nearby. To Duomo, it's about a 20 min walk. From Milano Centrale, it's a metro + tram or 20 min walk - a little further than we thought as Milano Centrale is big. 25 min walk to Cadorna station for those who intend to take the airport train to Malpensa.