Worst Airbnb experience ever! After booking the apartment we received demands to provide copies of our identification and to nominate our arrival time to within 30 minutes or were would be financially penalised. Even though I replied immediately and followed up with 3 more emails, no indication was given that the information had been received. The apartment was very dirty, the toilet has an unpleasant smell, all of the promised bottles of personal products were emply and there was no tea towel provided. Even after contacting the host to ask for these issues to be addresses, a process that took half a day, four messages and then numerous phone calls, only half of the problems were addressed. We were promised a bottle of wine as compensation for our troubles but this did not materialise. There are much better options in Milan