This was my second experience using Airbnb and renting a private apt for vacation. Arabella provided the perfect amount of information via email (diff ways to get to the apt plus hand drawn map) prior to arriving and also provided maps and restaurant information in the surrounding neighbourhood. My husband and I were very impressed with the amount of info provided. She had a play-pen with linens (and extra linens in case my 18 month old daughter had an accident! Bonus points!) she even had plates and cutlery for my daughter! Seriously it was better then a hotel!!!
The apt was as advertised and perfect for the 3 of us. Kitchen was a little tight but we managed. It was very well stocked and you have everything you need to cook a meal. The water pressure from the shower was a little weak but bathroom was clean. Bed was comfortable and decor was very nice.
Service was great....my husband tried plugging in an extension cord on our first night and we lost power. I contacted Arabella and she responded promptly (even though she was out of town since she's a flight attendant) at 11pm at night and the power was fixed the following morning.

Highly recommended and would definitely return if we're in Milan again!!!!