Serena provided us with an amazing flat to add on to a priceless weekend visit in Milan. The flat was beautiful and spotless with everything we could ever need from iron board, full cooking equipment, fresh towels and bed linen, air conditioning, etc. Unfortunately we were over an hour late to our check-in but Serena was very understanding. She was very easy to reach during the trip, giving us restaurant, event tips anything else needed. I would rate the experience 6 stars overall but 5 seems to be the limit. Grazie Serena!