Marco was extremely helpful and personable. We loved talking with him. He's very thorough during the check-in procedure and is happy to make himself available to you during your stay. The room itself is small, but plenty nice. The shower is a fun experience. There's a fantastic Italian restaurant attached to the building (which is a really unique 15th-century bit), and you're a 5 minute walk to the Duomo and the center of Milan. Loved our stay here.