I’m very sorry to write a bad review as it’s very rare but I have to share with my fellow travelers.
The check in process was smooth minus the fact that the elevator doesn’t work so I had to take my bags and my wife’s up three stories.
Next I asked Bernadette for extra sheets as there was only one on the bed and she has a sofa bed she refused to do so and then started asking if I had extra people as there’s an extra fee to which I replied no I do not, she never responded to my inquiry for three days then accused me of lying saying I had a friend with me I guess that was a misunderstanding as I’m traveling with my wife and for some reason the settings on Airbnb got messed up and I didn’t pay attention so she charged us a 50% increase with service fees and still never provided extra towels or sheets. Now that she wanted to charge extra fees she was very responsive I’ve been traveling for the last year not one Airbnb charged extra for this it’s simply not reasonable.
I’m a business owner too that’s not how you treat people if you’d like them to come back or recommend your services.
In all fairness the apartment is nice and well equipped that’s why I didn’t rate 1 star.
So I would definitely be back to Milan but not to this place and wouldn’t recommend it just for the fact that Bernadette doesn’t have service in mind but only money.
Hope the review helps 😊