At the beginning we were excited because the hotel is located in the centre of beautiful Milan. As soon as we arrived the disappointment increased the longer we stayed. The apartment did not even look alike as the pictures show. Furthermore everything was quite dark and did not work as planned. The check in was online and at the beginning we did not question anything. We had a link to open the door in order to enter the building. In the afternoon everything worked fine and we could place our luggage in the hotel. After some hours in Milan we wanted to go to our room. But the link for the entry did not work. We tried it for more than a Hour but without success. We called numerous contacts and nobody answered. We could not reach anyone. As a result we had no choice but to look for another hotel. We were forced to look for a new one as we could not spend the night on the streets. Now we had to pay a lot of money and Altido does not want to pay anything back. We cannot reach them and thats why we have to contact our lawyer. We just had the worst experience ever. We will never book a visit again in one of the Altido hotels!! The service is just the worst.