The apartment was very clean but we were extremely disappointed that during this pandemic, our host walked into the apartment with his shoes on and his mask in his hand and whilst showing us where everything was proceeded to touch everything including towels, bed linen and more.
When we asked him to stop touching everything and explained why, he very kindly did and then put his mask on.
During check in communication with host wasnt easy, he was very direct and demanding about exact check in time. The process for what to do with the keys and how to open the gates was not well explained and was difficult to understand . This was particularly difficult when leaving as we needed one of us to hold the door of the apartment and the one to hold the door downstairs while the car was in position. We were particularly disappointed to find out that the elevator was broken as we had booked this apartment on the basis that it had one, as my mobility is currently very limited and I was told to just walk the 2 flights of stairs with my crutches.
There was no advanced communication about the broken elevator. No written explanation about how to work the gates.
In the listing it was not made clear that photographs of our passports (including the children's) needed to be taken by a stranger on their phone.
The property was however well located for central Milan and had private parking.