Roberta is a very nice lady who helped us a lot during our one night stay here in Milan. My phone was taken away from my hand by a guy riding a bicycle while I was looking up Roberta's address from the google map. It happened not far from the Zara metro station and it was at noon! So my feeling about Milan is a little complex as Milan is not that friendly as I expected(I lost all the pictures I took in Rome, Siena and florence), but I had a very happy time within Roberta's house. The house is much better than it looks from the picture here. Thank you again Roberta, for taking us to the police station and sharing your travel experiences with us!