Sarah was very communicative and prompt with her responses. We had issues with our flight getting delayed and arrived quite late to the airbnb, but Sarah’s father waited and was very kind and welcoming. The place was beautiful in a quiet and safe location (with a locked main entrance to the apartments). Everything we needed was there and it was very clean. Plenty of amenities and room. Check in and check out were very easy and her father was there right on time. Plenty of restaurants and shops nearby and only about a 20-30 minute walk to all the major sights in Milan! I would definitely recommend this airbnb!