Graziano communicated with me very well prior to travelling to Milan, and he was always available throughout my one night stay. Although the room was not fully available when I checked it, it was rectified very quickly and Graziano provided me with some biscuits as compensation, which was extremely thoughtful of him. The room was an excellent size, as was the shower room, and it was warm and comfortable. All sheets and towels were provided and Graziano provided me with excellent knowledge of the stay.
Despite the small initial problems, they were sorted quickly which meant that I would stay with Graziano again if I were to return to Milan.