Amazing host with fast replies. We had an problem with the shower and it was taken care of right away the next morning. The only issue was a squeaky mattress and that we didn't have enough hot water when we showered on our first day after 10:30, so make sure to shower earlier. The apartment is so nice, very big and clean. Metro is 10 minutes away and goes directly to Duomo (it's like 4 stations). The area and building was also nice, safe and clean.