The apartment in Via Conchetta is very nice in terms of décor and location. However when we checked in the place was dirty, the heating was turned off (November in Milan) and we had only been left one set of towels and linen for a months stay. Miriana who we spoke to by phone saved this booking as she listened and helped us, getting the heating on, send in a second cleaning crew and arranged for further bedding and towels to be delivered. Its a pity to leave a poor review for such a nice place in a great part of the city.