Bed bugs in the apartment and they did nothing to accommodate it. We found 2 bugs as proof and are all suffering from bug bites. They are ignoring my reports about it. They also did not provide enough towels for the amount of guests and did not provide the bedding for the sofa bed until requested. Finally, checking in did not go smoothly as one door was not unlocking until someone else opened it, which apparently happened to another guest before us.