Our stay here was an absolute nightmare. There was zero response from the host for 5 days prior to check in - we received the check in information an hour before and only after incurring cellular charges to call an emergency number. Upon arriving to the apartment after a full day of travel we found it had not been cleaned and the previous guests had just left so we had to wait an hour for cleaning to come by. We also only received one set of towels for our 3 day stay. For all of those 3 days we received zero response from the host, she only responded after we left. Luckily Airbnb was super helpful throughout the process, but for those 3 days they were also unable to contact the host. DO NOT STAY HERE! We had a very short stay in Milan and dealing with this place made it a nightmare.