I am afraid it is the first time I AM not totally satisfied with an airbnb. when we arrived we had no toilet paper, no extra towels, no extra bedsheets, no extra nothing, not even a bottle of water as courtesy. We made some complaints on the day of arrival but they didn't care and said it was all the policy of the company. i have been using Airbnb for quite some years now. private Airbnb is always better than these companies like italianway.