I was most difficult guest. I arrived very late (she had a friend meet me to give the keys and explain the apartment). I needed to keep my luggage in the apartment past the departure time...no problem. She arranged it all. Highly responsive and a very comfortable place. Very clean (and I am a maniac for cleanliness) and tasteful. Also, the zone is terrific (Brera has a lot of 'old Milano' charm. Despite the hustle and bustle of the area, the apartment is in the back of a courtyard, so it is very quiet. Highly recommend.