Prompt response to our queries. Very friendly and we had a nice chat. He has busy working schedules so left keys with security guard. You will have cats to accompany with. Breakfast provided. Direct bus to central train station or take train and tram is also good as we find that's nearer to apartment. Nice designed open concept loft with privacy, spacious and clean. Big Supermart, cafes and a few shops around neighbourhood. Very friendly neighbours, guided us the way to apartment and recommended a hidden gem restaurant "il Gatto & la Volpe". We had 2 meals there. Food is fantastic, reasonable price. Recommend this stay to explore milan.