Anna and her daughter were fantastic throughout the entire stay. Anna took the time to personally message us pre-check-in to make sure we were still on track for check-in. When our flight was delayed and we arrived much later than our scheduled check-in, she was very patient and understanding, despite our waking her up in the middle of the night. The loft was beautiful, comfortable and exceptionally clean. We would highly recommend anyone to stay here if they are in Milan!