Those who plan to stay here, however, we recommend:
1. Specify contact person and phone number,
2. Specify who will let you directly into the apartment or arrange that the keys are left somewhere only you and host know, so you can self-check-in,
3. Arrive earlier than midnight.
I don't know how this host got Super host status, but our stay in this apartment caused quite a bit of headache.
I will tell the story so that everyone can evaluate the situation and draw their own conclusions:
Initially, at the reservation I indicated to the owner that we wanted to check in much later than usual - at 1:00 am, to which Filomena confirmed that this would not be a problem. We were two people who planned to stay in this apartment, first arriving at 1am and the other at 4am, in this case the stay would have been only for a couple of hours, check in would be done by the first person at 1am. Communication was very short and inaccurate, yes I should have asked a lot more questions myself, but given that the owner was not against by the late check-in I assumed that everything would be okay because of using airbnb in other countries and arriving after midnight hosts usually are very lenience and or indicate that this is not possible, and don`t accept resevations, so we just look for other posibilities.
The day before, I asked about the check-in, to which Filomena pointed out that the first person to check-in just needed to write message in Watsapp, when arriving at the airport. It was done at 23:30 - but no response from host. There were repeated attempts to contact him immediately upon arrival in the center of Milan, both by sending Watsapp, calling and sending airbnb messages, but no response. The first person arrives at 01:30 am on a street in an area that doesn't look like the safest place in town to be. We chose this particular apartment because it was one of the closest to get relatively fast from the Lampugnano bus station, where I arrived at 03:30 am. So far no one has answered our calls !!! New Watsapp messages has been sent and received but not red !!
FINALLY at 03:40 WE GET A CALL! We can go to the apartment, but we will need at least 20 minutes to get there, so we ask the apartment owner if she has a car to pick us up at the station. This is probably the only positive experience in this whole story. After 15 minutes the car arrives, but Filimena is nowhere to be seen, just as we are approaching the right car, we are followed by a man, and after an effort to start a conversation with us, it finally becomes clear that this is the man who is supposed ti pick us u pat station, Filomena did`nt tell us that her son will come to station, we were expecting her. After aggressive driving we get to the apartment. At no time was we told that the check-in would be carried out not by herself but by her son. All this time, instead of being able to contact him directly, we had to contact through Filomena.
When we arrive at the apartment, we realize that it is quite cold here, so we ask her son if there is a possibility to turn on the heat, he said that it is not possible because the heating is off, no information about extra blanket is given available. The room was not ready for our arrival - the bathroom was not cleaned because there was hair on the soap dish, in the shower there also was visible hair, the toilet paper had not been refreshed for quite some time, bedding practically non-existent, with visible wear.
There were`nt proper instructions on how to hand over the keys, so we left them on the table in the hallway and simply closed the door. We left the apartment around 08:00.
Unfortunately, I can't say anything good.
Thank you for giving us the opportunity to stay in your apartment but not worth the money