Eduardo was extremely helpful and happy to offer any help regarding issues, unfortunately there was an issue with the BnB on the first night which made it unable for us to stay there. Eduardo took this matter in his own hands and booked us a hotel room for the night in a nearby hotel and picked us up the next day, we were very grateful for his help and would definitely stay again. The BnB itself is in the heart of Milan and is kept very clean and tidy.