I can only say that upon my arrival the place, the boiler on the terrace was in Error status thus heatings off and cold water. After 20 phone calls and 1 hour and 30 minutes tentatives, I coud, troughout the assistance of Leobardo, to fx the issue of the warming but no hot water at all.
Luckily I decided to have dinner inside. If I did go out dining i would have spent the night in the absolute cold. The day after I couldnt take a shower, water was frozen.
Somebody should check flat status before a guest arrives which is something that clearly didnt happen.
This morbing the cleaning lady step in the flat autonomously at 10.0 sharp, without even ronging the bell but with herr keys. Very bad experience, I wouldnt reccomend at all.