Poor communication. I had asked about the cancellation policy 5 days out and there was no response. The women who checked us in was friendly but gave us the incorrect information on what keys to use. When we had an issue with the hot water service there was no urgency to fix it and the information given to help was very vague and unfortunately not very helpful. Still spent almost 3 days with no hot water.
The location was great. The apartment was very clean and had everything you need for a very comfortable stay. Good air conditiong if you are there in summer.