If you are familiar with Charlie's Three Angels you know Bosley. He was like Bosley. We dealt with the cleaning lady. Never met him, we communicated by email, text only. I expected a little more info as per the other places ice stayed with Airbnb, they usually greet us and inform us of local amenities. For me being someone who is not very good on the internet is a huge help. Those of you who are great in then Internet and sont mind being out of the central Milan. The condo is gorgeous.