Positive things first:
The location is amazing when you just pass through Milan and need just a place for one night. It's super close to the central station. The flat is very cute and with all things you need. Bars and restaurants are close by.
Claudia responded very quick to our messages and was friendly through out the communications.
Now we have to unfortunately state some bad things:
As we were just passing through Milan and needed some nap time at arrival and also had to wake up super early the day of parting. We had told all of this to Claudia and asked for early check in before booking. She said it would not be a problem to check in at 11am. At the day of arrival we called her to confirm the time, again she said it would not be a problem. 10 minutes later she messaged us saying we can't come before 12:30 because the cleaners are still on the flat. Not convenient for us but not a massive issue.
When we got to the flat at 1pm we found the flat tidyish but not particularly clean. Because we were exhausted from travelling we needed a nap and jumped into bed just to be woken up 30minutes later by the cleaners that had not cleaned the flat yet! WE NAPPED IN DIRTY SHEETS OF FORMER GUESTS!!! Really unacceptable. So we helped the cleaners to change the sheets and send them away because we needed some time alone. Therefore the bathroom stayed dirty. We fell asleep again just to be woken up 30minutes after by noise from builders in the flat next to us.
In the night we didn't sleep because the flat is above a club. The music can be heard in the flat and people stay under the window talking. Claudia didn't tell us anything about that even though we told her we need rest and need to get up at 4am in the morning. Not very honest!