Very professional and quick to respond. Jung helped us at every step on the way and gave us plenty of local tips. There’s an elevator chute for luggage up the stairs. Good internet. Quick walk to the station. Jing anticipated all of our needs and was really mindful for our privacy in the home. You have your own spacious floor to yourself (even for us, who stayed as a group) so it’s just like reserving a hotel room any other place. Thanks for the awesome hospitality and cool space, Jing. Totally recommend and wouldn’t hesitate to stay again if we are ever back in Milan. :)