Slow and poor communication. Couldn’t get through to phone call even on WhatsApp. No reply on WhatsApp even though status online. Poor customer service. No iron was found then it was too late and we had to check-out, then I received a reply when I checked-out. Surely you should be active replying to phone calls and messages during times of check-out?
I asked if possible to check-in slightly earlier around 2pm as we’re a family of 6 sitting around. Then I was told to check-in at 5pm. Ended up pleading my case to check-in at the advertised time of 3pm instead.
Too much hassle!
Did not provide accurate descriptions of rooms, they were all open-plan with no doors, no privacy. Toilet seat is broken too. Felt uncomfortable. Air-con didn’t have great power, tried all settings, so the furthest room on top floor felt stuffy in the night. At least include a standing fan for that room?
Only positive and good thing is the location, close to stations and shops, and cleanliness is good too. The cleaner we met to give us the keys was friendly and helpful.
Sorry but I had a bad experience checking-in, checking-out and communication with the host.