We booked the apartment for 1 night we were supposed to arrive to it at a certain time. We updated the host when we are going to arrive approximately once we got on the train from the airport to milan. We were about 30 min late from the estimation and when we arrived the cleaning lady was there which was a bit strange without talking English at all she told us it's going to be ready and clean in about 5 min which was weird but ok. We waited for 10 minutes outside the apartment and she would not finish, she invited us to go in and put our bags but we had to wait for additional 15 MINUTES so she will finish. After she got out the aparment wasn't clean the towels on the bed were dirty, The couch was very dirty we didn't sit on it one time, the bathroom rug was sticky so we were diapointed. After all that we left the building which all in all has 3 different keys for different doors, the thing is a few keys were matching a few different locks so we were confused about the street entrence because one of the keys was maching but didn't turn. we tried to contact the host for around 1 hour and didn't respond because he was in a meeting which was ok but we weren't informed he won't be available to help us. At the end a nice neighbor helped us figure out we used the back key which is matching. wasn't a positive expirience for our only night at milan