Our stay at this apartment was perfect from start to finish. Annalisa was great with communication and welcomed us with home made cake from the area. The kitchen had everything we could ask for with tea, coffee, biscuits and milk provided. The double bedroom and second room with 2 single beds were comfortable. Spare towels/sheets/blankets and pillows were very useful. The living/dining area was clean and spacious and we were most grateful of 2 bathrooms as we were 4 girls staying here so this helped save time in the mornings! There was a large tv and air con in the main room but it was not cold enough to use in our September stay. The general location of the apartment is great, we walked from Garibaldi station and there are plenty of good restaurants/cafes and bars en route. The apartment is by a road so we could hear traffic/sirens through the days/night but this is to be expected with a city location. The process for giving back the keys was easy and I have nothing bad to stay about this trip. All positive. Very happy with the price too as have been disappointed with hotels in Milan before. Staying here was a much more homely feel. Thank-you, we hope to stay again one day.