Terrible experience with one of the worst and unprofessional host ever encountered.
They literally let me out the apartment as unable to check me in after midnight since I had work/travel issues and couldn’t make it before. Their solution was “just wait for someone who let you in the building” not considering that after midnight almost none is out.
After a hour wait I ended up going in a nearby hotel causing me loss of time and money. Nevertheless, when asked for partial refund, they didn’t care at all, not even knowing what customer care is.