Vanessa was out of town when we arrived. Her friend in the building was there to let us in. Apt is beautiful. Snacks and waters were waiting for us. Apt. is literally right at the bus stop which was very convenient. There is also a HUGE grocery store down the street in case you need anything. Bed was very comfortable and AC kept the room cool at night for sleeping. Milan was very hot. We enjoyed it enough that we booked one more day.