The apartment is spotless, well equipped and in a great location. Sadly, there is an issue with the hot water. There is a big sign in the bathroom about the switch which indicates we were not the first people to have an issue with the hot water. The second night we came home late and expected to shower for our early morning meetings and a very long travel day. No hot water. No response from the phone number that was listed to call anytime for any issues and then in the morning no response until 9 a.m. I was already back in Frankfurt and my niece had to heat up water on the stove to take a sponge bath and wash her hair for a business meeting. When I asked for a refund for the night I was reported to airbnb for my "behavior". I am very well traveled and use airbnb a lot. This kind of response from an agency that manages the apartment is totally unacceptable. I am really sad about this because I would have loved to stay there again.