Pros: Mauro was extremely professional and lovely to deal with. The apartment is also in an amazing location, right in the heart of Milan. Cons: description didn’t mention the apartment is very noisy because of the subway below which runs until 1am and restarts at 6am. So most of the night you can feel the rumble from the subway. Also the mattress was terrible. Sloped on both sides and also sunken. Apart from noise and dodgy mattress, apartment was lovely.