Over all we enjoyed our stay, the checking in and out was smooth, Paola's friend even helped us book a cab to take us to the airport, this was very helpful since there was a taxi strike at the time. The cab was luxurious and on time. The rental does need a little love, the shower has mold and I had to clean the hot tub before I used it. If you are using the room facing the street you will need earplugs because a homeless guy kept singing/screaming for hours into the night. Like other rentals we used in Italy, if you want to use the Nespresso machine you must buy your own pods. The bakery and restaurant next to the apartment complex are very good.