Tihana was so welcoming! (And her English is perfect.) The neighborhood is quiet, a very short walk from the train and a great walk past wonderful restaurants and shops to the Duomo. The room is bigger than I expected, very clean and comfortable. The only less-than-great piece of our trip was that the toilet was basically not flushing. If we had been told that in advance, I likely would have booked something else to skip the hassle. Everything else was great.