The room was great--not far from the center of Milan, very private and comfortable. I saw very little of Francesca herself, but our interactions were friendly and she very generously provided food and maps. The only drawback was that the courtyard was very noisy until around 2 AM--my partner and I had trouble sleeping. That said, given the number of positive reviews, this was perhaps an anomaly and didn't significantly detract from an otherwise positive experience.