Roberta welcomed us at the bus station with a smile. she was very helpful, friendly and welcoming. We were able to communicate via whatapp which was great.
Her home is beautiful and nicely renovated so it feels brand new. It is located close to the bus stop.
I was so very impressed how comfortable she makes her guests feel, there was EVERYTHING there, she well thought about every single detail of anything you could possibly forget and need in your bathroom, your bedroom... A printed map of Metro schedule, instructions of how to get to the main places.
The Metro was super fast and easy to get around Milano and the sights we wanted to see.
She kept offering us fruits, water and even had a box of juice for us in the refrigarator, you couldn't feel more at home.
Her and her boyfriend kindly helped us with our luggage and walked us out to the street to show us where to go.

we slept very good at her home, we do like to sleep-in in the mornings which was a bit difficult due to the wood panels serving as a ceiling from the second floor which is Roberta and her BF's residence, it can get pretty loud at times. I guess it could have been ok if we all woke up around the same time.