Communication for check-in was disappointing and stressful. Corrado didn't message until 10 hrs before about check-in and we were told to call the concierge as reception wasn't open Sundays. However we had no sim card, and I advised him of this but he didn't reply in time. So we had to go into a bar next door to call the concierge. The concierge spoke very little English so it was hard to ask questions. However apart from the lack of communication at check-in, the place was very clean and tidy. He even provided towels. The apartment is very close to Milano station which made it easy to go for a day trip to Lake como. Would recommend a small fan in summer as the apartment was very hot and the aircon didn't work.