Carlotta was very kind and accomodating in letting us check-in early. She coordinated with the cleaning team and informed us of the earliest time we could go in after the previous guest left, for which we are extremely grateful. The cleaning person was on-site when we arrived. She was very polite and let us in warmly even though she was still waiting for the new sheets to be ready.
The self check-in using the Vikey app is very useful for those to check-in anytime even midnight without additional fees. Carlotta made sure that I had the app installed way before my check-in date. With the app, you techincally don't even need the keys, but there were 2 spare physical keys for the front gate/door.
The apartment itself was beautiful, modern, well heated and comfortable. A classy hallway led into 3 separate bedrooms. Unlike some other airbnbs who will lock up and extra room if your number of people didn't require it, all 3 bedrooms were open (we only needed 2), so we used one as a huge "walk-in closet".
Kitchen was well equipped with an induction stove, moka pot, and plentiful cutlery/utensils. Basic supplies like oil/vinegar/salt/coffee were available. Carlotta kindly provided complimentary bottled water.
The 2 bathrooms were spotless. Shower was hot and strong. There was a washing machine with a bunch of complimentary detergent pods. One of the toilet door lock was broken, but I'm sure Carlotta will have that fixed in no time.
Overall, this apartment was the best out of all the 7 different Airbnbs we stayed in during our Italy trip, and we would not hesitate to stay here again. Thanks Carlotta!