Starting out we have to say that the room was at a good location close to the underground which gave us many options to explore Milan. The room was nicely decorated and the check in easy. Sadly, a problem with our booking occurred and we eventually did not stay in the room booked. Therefore the pictures and utensils did not match. For us, the main problem was the missing washing machine. Enza tried hard to make up for the confusion and tried to make our stay as convenient as possible. She is a very friendly and caring host. The room we stayed in was perfectly fine. Only critique would be the slow internet which did not work in the very last room of the hallway. Lastly, it can be noisy when other people access their rooms through the main hallway. The location and set up of the room made that up. Also, Enza had great restaurant recommendations with delicious pasta!