Responded promptly to questions on both emails and sms. Greeted us at the door on arrival. Gave us maps and directions of the city. Recommended restaurants. The location was in a quiet sidestreet off a major thoroughfare. Easy walking distance to castle and cathedral made it the perfect place to stay. Good restaurants/cafes a plenty in the area. Close to a metro stop. It is up 3 flights of stairs without a lift so travel light. 20 minutes by taxi from the train station. 25 minutes by taxi to Linate airport. Enjoyed our stay.