Alice was wonderful, the room we had was nice and clean with sets of bath and face towels for my dad and I. The location was perfect as we came to Milan for the football match at the San Siro stadium, which was a 5-7 minute walk away. Alice was kind and very welcoming. Would recommend to anyone who doesn't mind sharing a flat with others as there are a total of 2 rooms shared at the same time, with as many as 4 people total.