We did not meet Lucia but his son Alessandro contacted us. He went skiing for the time we were there so his girlfriend greeted us on time. She was very sweet and even took my clothes to wash them since the washing machine was broken. But, the apartment was very cold and there was only a small space heater that worked. When I put the heater on "Hi" there was a power failure. I was able to get in touch with Alessandro and through a friend was able to get the power back. It was way too cold in the apartment to take a shower and the Airbnb photos are far far nicer than the apartment