We did not meet Debora upon arrival but her husband Francesca came to receive us. The apartment is on level one and there is a lift up to the level. The heating on day one wasn't working well but Debora responded immediately and got her guys to resolve the issue and we had a cosy and warm apartment for the cold Milan winter. She took the effort to check on us if the heating was well, which I find very heartwarming. The apartment is very clean and very authentically Italian with lots of towels and duvet. The location is excellent, walking distance to Brera and Eataly. Debora is easily contacted via whatsapp which is great in my opinion. Checking out was easy and flexible. No complaints.