Silvana and Osvaldo were so welcoming - Silvana had prepared copy maps of the area in advance, recommended a restaurant and offered us drinks. The room was a perfect size, with comfortable beds, lovely momentos of countries all over the world to make visitors feel welcome and a great bathroom and shower. Osvaldo looked after us well in the morning, with an early breakfast of rolls and coffee. Although we don't speak any Italian and Silvana and Osvaldo just a bit of English, we got by brilliantly with a combination of English, French, German, Italian - and a bit of judicious use of Google Translate! Friendliness and desire to communicate goes a long way! Finally, the location was absolutely perfect if you are travelling by train, as we were - arriving one evening into Milano Centrale (15 min walk) and leaving the next morning from Milano Porta Garibaldi (also 15 min walk). Their flat makes a triangle between the two stations so is equally convenient for both. This was our first experience of AirBnB and we definitely use it again after their welcome!