Me and my friend stayed in Milan for two nights. Lucia's house is very clean and neat. Everything you need is provided by Lucia. We have to share the bathroom with other guests (the flat has 3 double bedrooms and 1 bathroom) but then the bedroom has a private sink and we can use it. The bedroom, bathroom and kitchen are very clean and tidy, and Lucia is very kind to make sure that food for breakfast is available for all of us, but unfortunately we never had a chance to meet her. The wifi sometime goes on but most is off, but Lucia is working her best with the provider. We enjoy staying at Lucia.