Pam's instructions on how to check in were very thorough and clear, the keys at the lockbox were easy to get also. There are a few flights of stairs so with my big heavy case was tricky to do by myself but not impossible. The building is also in a courtyard so the taxi was able to drive in rather than park on the street which was convenient.
The apartment is located in my favourite area of Milan. There are many restaurants, bars and cafes on the streets nearby. An excellent spot that does all day brunch is a few doors down and the metro is less than 5 minutes walk.
The apartment has basic amenities and everything I needed for a week stay was provided. I would expect more than one toilet roll to be left for a guest but there is a supermarket across the road where I got more. The shower is very small. I'm a slim person and struggled to move in the shower while washing. Otherwise worked well.
Pam was quick to respond to my messages and very helpful. The apartment felt safe and quiet which I liked. At the weekend the neighbours had a party which could be heard in the courtyard but the apartment was near silent so noise doesn't travel. The apartment already has anti-mosquito plug-ins which helps a lot as it's by a canal and can often be an issue. I wasn't bitten once and I usually am when I stay in this area.
The kitchen was clean and has basic needs (oil and salt etc) which helped with cooking. Easy to find the garbage cans also. There is a new, small wall mounted air conditioner / heater which worked quickly and effectively.
On check out, it's great being able to leave the keys in the lockbox and there's a taxi rank right at the station so simple to get a car. I got the train from Cadorna station to Malpensa airport which has an express line and only took 10 minutes to get from the apartment to the station.