We did not meet Francesca, but her husband Paolo was really nice. The apartment is beautiful and we had everything we needed! We truely loved our stay. Just be advised that it get reeaaaally noisy on friday and saturday night, we did not get a lot of sleep those nights due to the party nights in the street downstairs. Would recommend this apartment for the rest of the week unless of course you party with the crowd :) 5 stars still!