We booked the appartment. First of all, we did not get any information about check-in the day of arrival, so we had to call them, check-in should have been from 15:00, we arrived at 18:30 and there were no keys to enter. So check-in wasn't ready at that moment. We called again and they told us to find a solution. After 2 hours of waiting and no answers from the host we booked an hotel, otherwise we would have slept on the street.
Very disappointed and even no apology.
The only solution was the airBnb support to get our money back.