Really enjoyed our stay at Katia's apartment in Milan. Clean apartment, easy check-in and -out, perfect location close to tram and metro. Very good bakery in the street where you can have a nice breakfast and excellent Italian cup of coffee. Communication with Katia goes smoothly. When we arrived the apartment was not immediately ready for use because of some miscommunication with a new cleaner. However, we did not experience any problems with it. On Katia's initiative she voluntarily reimbursed part of the money. Great customer service!