First day, we met paolo at home. He was very kind and he explaned every detail about home, transportation and etc. He has cleaned the house before we arrived. We have just waited about 15 minutes to finish his cleaning. There was an information card hanging on the wardrobe including taxi numbers, general rules, check out time, foods which paolo leaved for us, his number and etc. My only problem about the house is heating. Milan was really cold when we arrived there, it was january so the house is as not enough warm as we expected. Upstair warmer rather than downstair, but bathroom was really cold.