I had a wonderful time with Lorenza - I wish I could have stayed longer! She is so warm and kind, you will instantly feel at home. She provided me with hot tea and cookies upon arrival (I was super cold!), as well as breakfast the next morning. She also has a super cute and sweet little dog! The room was very comfortable, and the private bathroom was very nice. She is eager to help visitors explore the city by making recommendations of places to see and things to do. She has a whole bunch of brochures/maps to help you plan! If you want to make a friend while you are in Milan, I recommend staying with Lorenza. In our short time, we had some wonderful conversations - when I return to Milan, I will definitely be staying with her again, she is a very special host :)