Despite Donato's thousands of reviews and therefore my high expectations, this was unfortunately our worst experience in Airbnb so far. We have kept a good communication with him throughout the reservation process as well as during our stay. He is excellent at being available online, that is for sure. However, there was a downside to our place. The place was announced as having a drier (one of my search criteria) and it didn't have one. Donato offered some alternative to help us, but unfortunately it was not good enough, especially when you are traveling with a child and a baby. The place, even though it says it fits four people, it doesn't. The sofa bed is 1 meter wide, barely enough for an adult with a child. There are only three chairs on the dining table and three towels. We arrived and the apartment was not ready for us, so the person who opened the doors had to make a few phone calls to try to find out where to look for bed sheets and make the sofa bed, which still ended up without pillow covers. The person didn't know the place and was unable to answer my questions. The kitchen has the very basic utensils needed, but I felt that no one until now had actually cooked there, since some essentials were missing (garbage bin, tea towels, cleaning cloths, mittens...). Also, when we were cooking, many times the breaker of the house would switch off and I would have to switch it back on. It happened many times until I understood that the oven cannot operate with the water boiler. So, you cannot use hot water (kitchen and/or shower) and cook at the same time. Only after all this happened I went to read the reviews and found many complaints regarding the noise in the area, which is in fact quite loud, but considering our other issues, that was definitely a minor one, even though we had two small kids.