Ilaria really went above and beyond to make sure my stay was comfortable. Everything from our first messages all the way through checking out of the place went super smoothly. The spot is very clean, has a lot of charm & personality and it's in a great location -- just a short walk to Stazione Centrale and many of the metro lines. There's a beautiful courtyard in the building, and the neighbors are very friendly as well. Ilaria's lived in the city for a long time and has great recommendations for restaurants and things to do, which I took full advantage of and was not disappointed. If you find you're able to book this place (it usually gets booked up very quickly), consider yourself lucky! Grazie mille, Ilaria.