I took my father to Milano for the first time and was searching for a modern and beautiful location to stay. It was how it is shown on the pictures and the communication was really good and clear. At any point of questions we got an reply right away, that gave us safety and a helpful feeling. The ownly thing to be aware of is, that it is directly at a street and it is quiet noise at night. Maybe take ear plugs or something to have a restfull night with you. :) Owerall we enjoyed our stay and had a great time.