The hosts were very responsive and kind. All questions asked were answered within the hour. They even sent someone to teach me how to use the Vikey and allowed me to check in 3 hours earlier than the contracted time. There was a welcome kit with essentials such as dish detergent, soap, etc. They sent recommendations about the city of Milan in general and the neighborhood in particular. The WiFi worked fine. The apartment is at 600 meters from the subway station (3 stops from the Duomo). It is airy and comfortable and there is a nice terrace.