Francesca was the best host I could possibly ask for. She was very responsive to messages and responded within minutes. When we arrived, we rang the bell and were greeted. Then we were brought to the apartment, provided with the keys and a tour of the apartment. There was coffee, tea, bread, snacks, water, and fresh fruit in the apartment. Francesca's apartment is large, equipped with air conditioning, well located and very clean. There were fresh flowers and beautiful antique decor in the apartment. It is only a 5 minute walk from the metro. There are lots of restaurants, bakeries and supermarkets near the apartment. The apartment was cleaned mid way through our stay. Our laundry was even washed and folded. Francesca was very helpful with tourism as well. She told us all the good places to visit and eat. She even scheduled a taxi for us to take to the airport on the day of our departure. Her hospitality and service were exceptional! I would give her more stars if I could!