Jacqueline was wonderful and the apartment is in a FANTASTIC location, very close to the metro and tram (2-3min walk) to get to all the places you need, great restaurants just in the streets around, a well-stocked supermarket 5min walk, even the KK store where you can buy everything (esp. useful since I needed an extra luggage bag) - and the Spa which is definitely worth it! Jacqueline is such a lovely person, she was very accommodating with my late arrival, the room is very big with a lovely little balcony so you have a lot of space, and there are tea/coffee facilities in the room. The main thing I appreciated was my privacy, Jacqueline is so quiet I hardly knew she was there. This was a perfect place for my 5 days in Milan as a solo female traveller, I would definitely stay with Jacqueline again!