Rafaella is an incredible host. She gave me advice prior to the trip about options for transportation to the apartment. She met us at the apartment at the expected time and explained to us how to use the keys. This was very helpful as there are many doors to go through! My husband and I were celebrating our honeymoon so Rafaella wanted to make sure we had a special item in Milano. She helped us with directions to the metro and train station and recommendations for restaurants near by. We traveled to Monza each day but also got to experience Milano. Everything about our stay in Milano was perfect. Grazie mille Rafaella!