This was my first time using air bnb so I was pleasantly surprised how easy and useful this host was. They were very prompt with replying to my questions and helping me navigate my way through the city. My check in process was very simple, I chose the option to pick up the key from the office since I had arrived before the room was ready and they were kind enough to hold our bags and even dropped them off at the apartment for us so we didn't have to lug them around with us until 3pm. We did however get a little bit lost on the directions and trying to figure out the correct apartment. We took a wrong turn and immediately found ourselves in a mix of a not so great looking area which had me a little nervous. Once we got back on track, we finally found the place through a back street. Inside the building we had trouble figuring out which apartment it was because it's listed as the first floor. We went to every apartment on the ground level and no luck. After about 30-45 mins, a nearby neighbor asked if we needed help and he then told us that in Europe first floor is considered the 2nd level. Finally making progress! Once upstairs we followed the rest of the directions and made our way to the apartment. We walked in and it was exactly as pictured and we loved it! It was so chic, cozy, and spacious and had everything we needed, including wifi. After settling in we decided to explore and we realized we had originally entered through the back door. We walked out through the small front door and ended up right on the canal! It's right next to bars, restaurants, shops, and perfect for walking around in the area at night or during the day. It's very close to the subway station, which was so easy to navigate and took us throughout the whole city with ease. I loved that the apartment itself was tucked away in the building so it felt quiet and calm for the nights we stayed in, but it was perfect for walking outside into a very lively, fun neighborhood. Check out was super easy and everything was perfect for our first time in Milan, would definitely go back and stay there again! ciao!