I had a family of 5 that came in much later than expected from the airport. Carolina and the building manager were incredibly understanding and waited for us until 11 pm at night to check us in. Once we got in, we felt immediately at home. The bathroom was super clean and the unit had personal touches throughout. They even went thru the trouble of making the sofa bed perfectly ready for my son. The location is fantastic: close to the metro station, close to the Duomo, close to great places to eat, etc.. Carolina also let me leave my luggage for a few extra hours after checkout. i would definitely look to stay here the next time we come. We had a great time!!