Marco was very helpful and patient with checking us in as our flight was delayed and we arrived much later than anticipated. Marco gave great suggestions for area dining and travel to other places. The flat was very convenient and in a nice, safe, upscale area. We had 6 in our party and the flat was perfect for us, although the one bed in the side loft is very high up- just a note for those worried of climbing a ladder at night to get in bed. The beds were comfortable and the flat provided everything we needed. We also loved the special touches of fresh croissants, map, water, and coffee. For first time Italy visitors, figuring out the metro was a little complicated the first night but once we figured it out it was so easy located by the flat (go straight across the street past the dining establishments from the metro). We would definitely recommend and stay there again.