The home was not as clean as we expected, the kitchen had a weird odor and the covers and decorational pillows were stained and disgusting. There was not enough sheets for all of our covers and there was not enough covers put on sight for all three of us. The host assistant was not respectful and arrived 30 minutes late from the check in time that we agreed together the day before. He did not find a way to compensate us the 30 minute wait on the burning hot sun without a shadow nearby. He told us again and again that he will be there soon so we stubbornly waited at the door and were feeling already dizzy the time he finally arrived. He did not feel like being late was on his responsibility since he blamed it on the metro even though three non locals travelling for the first time in Milano got there in time. The kitchen was not well equipped as it was told before, there was no cutting board, no cleaning cloth and no sharp enough knife. The dishes were not cleaned well and you would have to clean them again before using. The kitchen table was dirty under the tablets and the wall next to the sink was full of dirty splashes as well as the shower walls. There was a glass recycling bin just under the balcony of the apartment and you would wake up at seven o’clock on the shattering of glass objects and the bouilding was located on top of a metrotunnel so you would hear the metro all day and all night.