Unfortunately we never got the chance to meet Chiara however, her parents were at the apartment and were really nice and very helpful in showing us around and showing us where everything was. The apartment is in a lovely building one stop from the Duomo, it was perfect for looking around Milan. Everything was spotless and it was nice to have such a big bathroom in a small city.
Chiara has a folder which contains lots of helpful information such as where the nearest supermarket it and where there is to go out and eat/drink in the area.
We were able to walk to the Brera area of milan in around 10 minutes which is a great area and also the Corso Buoenos Aires which has lots of shops and some good restaurants.
I would highly recommend this apartment when staying in Milan.