It was lovely dealing with Marilena who was kind and helpful with all her communications and smiling Giorgio who met us in reception. The unit is exactly as in the photos, very clean and perfectly central to everything. We love it so much we are hoping to book again for when we travel back through Milano later during our holidays. One hint - turn the key three times in most of Italy. We locked ourselves out for a bit until we discovered this haha. Thank you Marilena.