Gloria was easy to communicate with and responded quickly to messages. Gloria met us at the front door of the apartment building and gave us instructions with the keys and the apartment. The fridge was stocked with water, and tea and espresso were also available. The bed was comfortable, although tall people beware because you might bang your head on the slanted ceiling with the bid old beams as well as a beam above the stairs. There was a great little rooftop balcony to see the skyline of Milan. The apartment is also within walking distance of one of the main train stations, many cafes, and shops.