BEWARE. The pictures in this listing represent only one of their many apartments. You won’t necessarily get what you see presented here. Our experience was a clear example of bait and switch, and I will be reporting them to the Italian authorities for breaking consumer protection laws.
The bad: We booked our apartment, and when we arrived, received a totally different (and inferior) apartment than the pictures in their listing. They claimed it was the same “class” as the room shown in the pictures, but no way. There was hardly any decor (bare walls, minimal furniture), the apartment only slept 5 with two queen size beds and one single bed (not sleeping 6 as the listing states), all the plants were brown and dead, the “living room” was actually a couch placed in the entry hall with the TV around the side of the wall and no chairs, and I could go on. I have pictures to prove all of this. I requested a 25% refund to make up the difference in quality, but they refused. They offered to move us at 4pm on our last night, but we were leaving at 3am for the airport, so that seemed pointless.
The good: Despite all of these issues, the room was spotless and almost everything seemed brand new. So, the cleaner does an excellent job. The lady who helped check us in was very kind and helpful — did all she could to help us.