Most stressful check-in I've ever had and a very complicated system with the keys to get in and out! *Don't stay here alone* as you need a key to get out, but must also leave the key in the flat when leaving - I'd hate for someone to be in that nightmare situation! Ok to do a relay race with a partner/friend, but impossible to do alone.
The check-in instructions on the Airbnb app did not match the actual check-in process.
None of the codes worked. We weren't told that someone had to let us in manually. We stressed for over an hour thinking that we'd lose our money and have to book another hotel. We finally got through to Barbara who had no English. She wanted us to message her on watsapp. Her number only worked on one of our mobiles - three others showed that messages had no delivery 'tick' that she had received the message.
It seems as Barbara wasn't confident herself of how each of the three keys worked either!
It was a very complicated system and we felt Claudia had put us in a very stressful situation.
You need to visit a website or download an app in order to get open the door of the flat which we weren't told about prior!!!
Lucky that we as a group were quite good with technology. I can't imagine my parents for example being able to do it.
The flat itself was great, clean and quiet - no wifi, but we were expecting that after reading other reviews.