I stayed with Serena in September 2013 and had a wonderful experience. Serena is exceedingly warm, friendly and pleasant and overall, was an excellent hostess! She had great tips on things to see and do in Milan and made me feel very welcome. Also, her home is just a cool, well-accommodated place in a diverse and still relatively central area of Milan. If/when I go back to Milan, I will absolutely stay with Serena again!