The flat was lovely and clean. It's located in a very cool neighborhood (NoLo), with easy access to metro station. Carmen had snacks, coffee and bottled water available for us even though the flat has no kitchen. The water in the shower had high pressure and was hot enough. Our bed was comfy and soft. We had a good WiFi and 24/7 heating. Carmen always answered our messages very quickly and also checked us in earlier- she made our stay very pleasant.