Location is the key : 10 minutes walk from central station. We came out from wrong exit so took us a big round to the unit. Do check if you are at the right exit.
Bedding : It is a sofa bed so it would not be comfortable for a longer stay. With the sofa bed open we could open two luggage without much walking space left.
Washroom: Clean and well maintained. Water from shower turning hot and cold intermittently, trying to adjust the the right temperature but it is quite impossible, end up doing quick shower just to clean up. Water leaking from the aircon so used two floor mat to absorb the water.
Communications : very responsive. Susan met us upon check in which is nice and welcoming.
Overall a nice stay , Ideal for 1 night stay getting in and out from Milan.