Bianca is very welcoming and kind hearted. We were able to check in earlier, got tips for exploring Milan and we had all around a pleasant experience. Apartment was very clean, situated just few metres from metro station, got smart TV, comfy bed/sofa. As a bonus, we got also a little snack as a present! Only thing that was not very enjoyable was moody shower - every few minutes got a little breakdown and refused to serve us hot water