Very good communication with Flavio. Helped me with transportation and overall anything I asked him. Very cool place, although it does have fairly short ceiilings. So if you are tall just one thing to keep in mind. At 6'1 I had to duck upstairs and while going downstairs, but honestly it was not a problem at all. When we were there the washer/dryer was not working, but there is a laundry mat just a few steps away.