Nicola is very helpful in all aspects and accommodating in regard to leaving luggage for our late flight. The amenities are fantastic .I love the coffee machine. There is an unlimited supply of bottles of water, milk,fruit juices and croissants. Air conditioning works well and makes returning to flat from the hot day very pleasant. Great to have Netflix as well,very thoughtful. Bathroom is small but OK .hot water needs to run the tap for a little longer for hot water to come through and there is a loud sound of boiler or pipe at work, but also OK after first shock. Tram 1 stop is just a minute walk which can take to city center and the metro lines.