Although we never met Francesca, her instructions were so thorough, which made finding the place and checking in very easy. The apartment is a beautiful, fun neighborhood with great restaurants, plus the terrace was so nice with a great view. The only thing negative was the water temperature in the shower kept going from freezing to very hot, but other than that the apartment was very spacious and comfortable, and Francesca was very easy to get ahold of. I would definitely recommend it to anyone staying in Milan!