Helene helped us to book the mini van for the arrival and departure, quick reply when I sent to her a mail. The only thing surprised me is that she asked the city tax when we arrived. After I checked the receipt on the Airbnb , I realized that we payed twice the city tax. After the communication with Helene, she returned the tax back to us.
Another thing a little bit disappointed us is that no shampoo, gel of bath in the bath room, no oil, no salt in the kitchen. With my experience of Airbnb, it should be a standard configuration.
The air condition in one room is broken. Luckily not big influence for our daily life
In principal, we are happy of our life at Helene's home.