Sonia & Marco are wonderful hosts. From before we arrived, they were easily contactable and communicative. Unable to meet us personally at Milano Centrale, Marco provided us with very detailed directions to their accomodation (every 200m with clear description), which we appreciated. It was quite an easy walk of 5-10 minutes even with luggage although there were some steps (maybe 5?) at the entrance. Sonia welcomed us warmly at the door, & even though she proclaims her English is poor, she still tried her best to address us by name, give us an orientation of the home, & suggestions and directions to places of interests/restaurants. There were maps & guides in many languages available in the living room. The apartment was sparkling clean and spacious, with a fully furnished kitchen & many homely touches at every corner, which made for a comfortable & enjoyable stay for us 5 adults. Thank you Sonia & Marco :)