Sweet Inn had a beautiful apartment in a perfect location. The apartment was spacious and modern with a lot of amenities (two nice bathrooms, 3 perfect comfortable bedrooms, clean towels and spaces, full kitchen and washer and toiletries). While the apartment was really nicely done, the communication was awful. We were not able to check in online, which i communicated to Sweet Inn. I sent multiple emails and messages through airbnb, with absolutely no response. My friends and I were left with nowhere to go for a little. If they did respond, it would always be a different representative who did not read any of my previous emails. I asked them to call me and provided my number, after sending multiple emails and calls and they just responded with “check in online”. clearly they had not read any of my previous 6-7 messages. This was pretty unacceptable for a host to just not answer during check in, let alone, I was never answered in the airbnb app. My friends and I just showed up at the location and a doorman was able to let us in but there was no clear communication. It was greatly frustrating and made the first day of the experience pretty stressful. Given this place is so nice in the apartment and a little pricey, there should be a better check in system. I hope people can enjoy this beautiful apartment with a way more professional communication experience.