I did not get to meet Claudia or Francesco during my stay.
I was informed on the day of check in to go to a place 5 minutes away by foot to pack up keys and check in instructions which were easy enough to follow.
The place is stylish and extremely clean. The room was a lot larger than I expected! Two things would have made the stay perfect would be a full roll of toilet paper and covers on the blanket for hygiene reasons. There was only a sheet on top of it to protect for dust.