I will start off with the positive this place was really cute, my sister and I loved it. Was super close to Navigli canal and a quick walk to Porta Genova. I would stay at this place again.
I believe a company owns it under the name of Sweetguest. We took public transportation from the airport to the place. I updated the host constantly and they ensured I would be fine at time of check-in. Upon arrival there was no one there to check us in. I called the “host” and they said someone will arrive within 5 minutes. We were exhausted and had to use the bathroom. The “host” then messaged me on WhatsApp saying that someone will be there within 30 minutes to let us in. He then lied and said he tried to call me 5 times prior to check in. I got no calls , so I asked to see a screenshot. It then showed he tried to call me minutes after calling them. He/She also claimed that spoke to the person who was supposed to check us in (who was really nice) when he arrived I asked him if he got a call he said “no”.
We also had another incident where we locked out of the house one night after the club, due to one of the persons not showing us how to open the door. We called the host numerous times and he told us it was a Sunday and it was going to be hard to get someone out there.
All in all the place was nice. This company needs to work on their communication and effectiveness.