Ornella was a great host and very quick with responding to messages and offering suggestions on what to do in Milan. About a 6 to 10 minute walk to the nearest metro stations (purple and yellow lines) which made things convenient. She does have a well behaved dog, if anyone is allergic. I was able to do laundry as well which was nice. The bed was comfortable, but it is two twin mattresses put together into one queen. All in all I had a good stay there, and would recommend for travelers on a budget looking for a centrally located apartment.