We had a terrible stay at Cinzia’s place :( The room and apartment are pretty much as shown on the pictures but there is a street with very heavy traffic all night right outside the window which made it difficult to sleep. But even worse was the fact that Cinzia said that the aircondition couldn’t be used during night time since it disturbed the neighbours so the room was unbearably warm the whole night and I ended up not sleeping from 3 in the morning.
We decided not to stay the second night and informed Cinzia about our decision and the reasons behind it hoping that Cinzia would refund the second night. Unfortunately Cinzia didn’t want to settle the matter in good faith and was quite rude in her response. Airbnb evidently doesn’t seem to think that not providing the services specified means that you are entitled a refund if you cancel. Airbnb claimed we hadn’t raised the issue within the 24-hour time limit (since we wanted to settle the matter in good faith with Cinzia we didn’t raise the issue until the afternoon of the second day) and that Cinzia said she was willing to keep the aircon on the second night (which she said was impossible when we came the first night). After Airbnb decided we should get no refund Cinzia decided to give us a small refund of about 25 % of our total payment for 2 nights which was of little help since this incident pretty much ruined our stay in Milano.
Stay away is my advice.