Serena was absolutely fantastic. She was so warm and welcoming and a great help. she recommended great places to eat and they were all within walking distance from her home. Her apartment was really close to the tram and was very convenient for us to get to the attractions in Milan. We needed some help with some of our ticket bookings and she went the extra mile to help us solve the issue. That was truly a blessing. The apartment was great for the 6 of us. It was also really clean and organised. We had everything we needed and she was very detailed with her instructions. We truly enjoyed our stay at Serena's and really enjoyed Milan!