Ilaria was great in terms of logistics, we stayed in touch throughout the trip and I received my keys in time via the doorman. She was also kind enough to pass by later during the day in the rain to show me how to open up the building's entrance :). The location of the apartment is perfect and within walking distance from all the attractions. The apartment is clean, tidy, and nicely designed. Ilaria even left some food and guidance on where it is best to go around Milan. I would definitely book the apartment on another visit!