This is the first bad review I've written after 10+ years on Airbnb. I actually wasn't even going to write a review because I care about a host's standing on AirBnB. However, I just received a notice from Airbnb that the management company left me a review so it made sense to write one for the sake of accuracy. The apartment itself is decent. I stayed 4 days. Got locked out of the front gate to the building on the 2nd night at 11pm because the electronic key app I was directed to use by the management company stopped working. After almost an hour, I started looking for hotel on my phone when someone happened to be taking their dog for a walk near midnight and let me in the building. I note that there is a hard copy of the key, but my travel mate and I agreed to place it in the lockbox right outside of the unit front door so we could separately gain access to the unit and not have to be with each other the entire four days. This was seemingly a logical concept, since there was no need for the hard copy as we were directed to use the app to get into the building by the management company. This incident, alone, I would have just let slide because bad tech things happen. However, of the four days I was there, for the final two, the Wifi did not work and phone reception is virtually non-existent inside the unit. So, I had to pay $10 a day for an international plan (as did my travel partner, so that's $40 in the aggregate right there), and had go elsewhere just to do work and take calls. I note that other units in the building had Wifi, and the management company ignored me for most of the first day and then finally said they were working on it, and then, after I had checked out, advised me that Wifi was, indeed, working again (which didn't do me a whole lot of good). And, while I really didn't need A/C (apartment did get warmish when I closed all the windows due to traffic noise from street), the A/C did not work. I know enough about how an air conditioning system works to know that the system was not operational despite the thermostat looking operational. I only bring this up because there were prior bad reviews about the A/C not working in this unit followed by assurances from management that it was now operational, so it feels like the same story I heard about the wifi. After all this, I requested a one day refund ($160) from the management company and was offered $80. This seemed horribly low and rather petty, so I reached out to Airbnb and they were surprisingly unsympathetic and offered me $0, and then the management company retracted the $80. Classy move. Lastly, two days prior to check-in, I received (and you'll receive) a rather onerous looking contract that you are required to sign in order to get the key code (the one that stopped working). So, in short, the apartment is fine if everything actually works, but if anything goes awry, you'll be stuck (possibly on the street at midnight)...