Silvia is a friendly and nice person. And when you see her, you'll be surprised that she has grandchildren :)
As I arrived in the afternoon, she was at work but she sent me the house keys through the doorman. I also had an early flight to check out and it was not a problem. Very flexible.
The house is clean and cozy. With the decorations and pictures, you feel at home. The sofa bed was okay and there was a piano in the room, lovely! The house is 4 minutes away from the bus station and 8 minutes from the tube. You can be at Duomo stop just in 15 minutes!
Breakfast (and coffee!) and clean towels were provided. I felt truly comfortable and safe.
On my last day Silvia and her husband helped me figure out the transportation to airport. Thank you for all!