The room is super spacious and clean, also with a balcony. Carmela is a very welcoming and nice lady. We arrived at Milan early in the morning, Carmel is very thoughtful that she allowed us to go to her home to wait for the check in! She also taught us how to get to her place from the airport. She speaks fluent English so there's no problem in communication. Besides, there is a tram(no.14) nearby Carmela's home which directly goes to the city centre!