Annie is amazing. We were originally scheduled to get into Milan at around 7am. Annie was willing to let us check as early as we needed because there was no one in the room before us. However, even before she knew if she had someone staying the night before, she committed to letting us drop our bags off before the official check in.
When our flight got delayed almost 6 hours Annie was understanding and welcomed us in with two ice cold water bottles and a warm smile after such a long day of travel.
Once we got settled Annie was quick to recommend the best spots to eat and the best places to go sight seeing. I would highly recommend Annie to anyone looking for a wonderful place to stay! (Their dog Kira is a warm bonus!)