As mentioned by others, communication was great, Ezia allowed us early check in which was great as we had a long flight from Australia. She also gave us good directions and we found the street easily on public transport. Luca met us on the corner of the street to let us in and give us lots of useful info about the neighbourhood and Milan. The apartment was as described and had everything we needed.
Although in a suburban part of Milan the location suited us very well being walking distance to the fabulous Navigli district. Also it was really easy (and fun) to catch a tram into town. Milan may not have as many 'sights' as Venice or Rome but the people are very friendly, the food is great and it is easy to get around. Grazie mille Ezia and Luca. We had a great stay.