We never met Rebecca.
Their was a 'manager of check in who let us in. And when we left a group of 3 cleaners came to clean the apartment.
There was no coffee, no salt, no oil and vinegar, not anything. So bring some coffee yourself for in the morning.
The 2 single beds are terrible, really bad thin matrasses. The double bed is good. We booked for 4 persons and got only 2 duvets.
Everything is really minimal. Also no lids for the pots in the kitchen.
But as a basic accomodation the apartment is functional. And comfortably close to Metro station and the Fiera Milano in Rho.