I had the worse experience ever.
Got locked out of the apartment with the keys in my hand after one night.
Stayed 11 hours on the streets. Never met the host in person, just talked on the phone.
The locksmith came in the evening and made a hole in the door and asked me for 500 euros. I refused to pay and the host told me on the phone to leave, which I did. He kept charging for all nine days.
I will never rent from a company ever again. He ruined my vacation 😔