I stayed for two nights at this apartment and really enjoyed it. I had no issues with communication before, during, or after my stay.
I was met outside the apartment for check in and given a tour of the space. Check out was very simple and the host was flexible with time when we needed a bit extra.
Location: perfect!!! So close to the city center (easy walk to duomo). It is located on a main street so was easy to get to via cab, walking, or metro. Multiple supermarkets nearby (even one that was open late on Sunday...My Auchan). Many places to eat and shop.
Apartment: the apartment is a studio (bed located in same room as kitchen/living space) but was the perfect size for me. It can comfortably sleep two people. The apartment was clean and well presented. The couch does not have a cover on it (as pictured in the photo), but other than that everything looked just like the pictures. The shower head was broken (making all the water fall out in an awkward way), but I still managed to use it without too much of an issue, just more of an annoyance. The bed was comfy and the apartment itself is adorable!
Building: to access the apartment you walk through a gate to the back of a small area (with many apartments), and I always felt safe. You can either walk up two flights of stairs or use the lift (I always did stairs and it was fine). Note there is no light in the hallway so getting into the front door is a little tricky at night if you aren’t using a flashlight!
Great place to stay in Milano, highly recommend this apartment!