Italianway support is ok, but the apartment needs renovation, as it is poorly maintained, plus it has too many stuff around, looks like it is someones apartment. It was a nighmare to find out how to even turn on the lights, or the missing adaptors to connect the iron and the hairdryer, there should be detail instructions if the apartment needs special handling from the guests. As well the apartment doesn't have any air flow, so it was quite warm and the AC was not available. There should be a nightstand at least at the bed. And the fact that at the front door there all that cleaning stuff hanging there...omg. After spending my time is many Airbnbs around the world, and many in Italy....this was really the worst experience ever...