Veronica was amazing! We were caught up in a train delay and late arriving to meet her, but she was more than understanding about the whole thing. She gave a tour of the place and even offered to help book our travel to the airport the next morning. The place was nicer than in the pictures and is a great place to stay for anyone looking to travel to Milan. The apartment has some great decor and she even leaves you with plenty of snacks/coffee/music to make you feel right at home. We would definitely stay here again!