Issues we encountered from the beginning:
1 - host was unwilling to accommodate overseas travelers who flew over 8 hours by accessing the unit. Previous guests left at 11am so the cleaning service should have been done at 1:30pm the latest to allow us access to the apt. Instead we had access at 4pm although we arrived at 12noon!
2 - amenities did not work, for example the blow dryer. After advising Chiara, she responded a day later saying she couldn’t find another. It’s not that hard Chiara - but one!
3 - the apt was dirty due to the cleaning service arriving an hour late and cleaning in a rush.
4 - lack of communication - Diego, guy who greeted us upon arrival advised us where to drop off the keys however I received a message from Chiara asking me where we left the keys.
5 - we were advised to call another number if we had issues b/c Chiara did not take our calls. We had to call the “office.” Chiara only communicated via Airbnb.