On arrival, Roberto was a little late but he kept us up to date on his whereabouts and how long he would be. The flat was as described on the page and we couldn't fault the location.
We were a quick walk to the nearest metro station but we decided to walk pretty much everywhere as all the sights we wanted to see were within walking distance. There were also many food places and supermarkets closeby.
Roberto and Enza were always just a quick message or call away and were happy to help with any problems we had. Unfortunately, the shower was unusable during our stay but we were able to use the handheld shower and bath instead.
The only major complaint we had was about the smell of gas. We had only saw maybe two or so reviews mention this before so we thought it may have been a one-off. We had noticed it close to the door on our second night there and we were a little concerned. We were quickly told that it was due to a neighbour's boiler closeby but, to be on the safe side, we turned the gas off in the flat. The smell was gone from there and we only turned the gas on whenever we knew we would need hot water.