Couldn’t of had a worse experience checking in. My boyfriend and I work remote and travel all the time and have stayed in over 100 airbnbs- this was by far the worst check in we’ve ever had. We told Maruo we would arrive at 4 pm after traveling for 18 hours. He informed us he had a dentist appointment and that we needed to wait an hour and a half and that we should go get coffee and wait. This not only was absurd to ask of us but caused us to miss our timed slot to the Duomo (which he couldn’t have cared less about). He then went on to scream at us when we told him we were out front and need to drop our bags off. He then screamed in my face (making a scene on a public corner) and proceeded to tell my boyfriend and I how we need to respect his dentist appointment and then asked if “we have dentist in America”…not only was he rude but apparently very prejudice against Americans. The place was in a great location however the apartments floor was dirty and we didn’t have any soap in the bathroom or kitchen to wash our hands. Save your money and book somewhere else