The place hadn’t been cleaned for check in, which can happen. But how it was handled with was extremely poor. Communication was terrible, we were moved to another apartment but told we needed to go back to the original one, which 24 hours after check in time still wasn’t ready! We had to chase 4/5 times to say we wanted beds to sleep in.
Finally they made one bed and left us sheets for the second. With all thy hassle you’d think they’d at least try and go the extra mile? Terrible experience.