Paola is a great host! We needed to check in late due to our flight delay and she was understanding and very supportive, she even adapted the check in time so that I would suit our needs. The apartment is great, exactly as presented in the pictures and very clean. There’s a tram station, metro station and a 24/7 supermarket within two blocks of the apartment, albeit slightly distant (25 minutes by tram) from the city center. The check out is fairly simple as well (just dropping the key inside a mail box). We had a great time in Milan.