The host, Angelo, was quick to respond to my initial request for reserving his beautiful apartment right in the heart of Milan. He emailed me regarding how we should get into the apartment, restaurants in the area, and answered various questions I had regarding ways to get from Nice to Milan, ways to get tickets for the EXPO and what he suggested for transportation out to Lake Como. All was very helpful! The building manager greeted us after our train ride from Nice and showed us around the apartment and answered our questions. Towels were out for us and the beds and pillows were very comfortable. It was just what we were looking for as we walked a lot and the Metro was very close!