The apartment is located steps from Duomo in a historic neighbourhood and an easy subway ride from the train station. The apartment itself is very clean, renovated and well appointed. Caroline was very quick to respond to messages and was very easy to communicate with. The check-in/check-out process via a lock box was very straightforward. However, the space is really tiny, especially with the pull-out couch in the living room opened. There were four of us and we only stayed for one night, so it was not a huge issue, but it was by far the smallest space we stayed at in Italy. The espresso coffee machine was a nice touch.