Francesca and her sister greeted my wife and I outside the entrance to the building on time/as promised. We were a little early arriving and they were there waiting. They brought us up to the 1st floor flat and showed us around, showed us the appliances/amenities, etc. They had maps and a walking tour guide book for us for Milan. They were able to recommend some streets for restaurants, bars, etc. We were actually the first guests at this flat, so the flat was perfectly brand new. All of the appliances, furniture, beds, etc. were great. There is a lovely door with a view out to the street at the end of the living room. There was no cork screw, so we bought one for 5 euros (and left it there, so now there is one!). There is apparently going to be a shower door installed soon. For us, we had to use the shower wand manually to ensure no water spilled out into the bathroom. These were our only 2 complaints/suggestions. Excellent value for money. Francesca was easily reached by SMS/text and was happy to offer suggestions. We would definitely stay here again should we go back to Milan.