We missed our train to Milan due to the train company's error, and have to notify Andrea by phone that we couldn't show up several hours before our check-in. Andrea was super-understanding & comforting in the phone. Afterwards he even found the way to refund us though the "forced cancellation" was within 24 hours & was illegitimate. He is a great host even before he hosts us! Definitely a recommendation at least for his responsiveness & kindness with heart !