We choose to stay at Carolina's apartment based on the positive reviews on Airbnb. Unfortunately, we had a very different experience. The communication started off good with Carolina. We were informed that her staff member Brisette would be checking us in. However, when we arrived we were showed up to the apartment by the cleaner. We were given no welcome information, just showed to the apartment and given the keys. After she left we realized we had very minimal linen - only bath towels. No hand towels or a towel to put on the floor in the bathroom. Also, no tea towel for wiping dishes. I messaged Carolina and asked if we could have some more linen. In the meantime, we found wet linen still in the washing machine. The cleaner ended up bringing us some hand towels. On first glance the apartment looked clean enough but we started to notice a lot of dust and dirt on the floor and under the bed. By the end of the night after walking around, my socks underneath were brown with dirt. I took a piece of paper and wiped the floor and it was clear that it had not been cleaned. There was also stains on the walls and hairs on the floor and linen. Also, there was no toilet lid, chair was broken and many scrapes and scratches on the walls. Carolina arranged for a cleaner to come the next morning but they never turned up - apparently the cleaner got sick. We ended up cleaning ourselves. However, the biggest problem though was the mosquitoes. The place was full of them. We were up until after midnight killing them. We had not opened any doors or windows since we arrived - they were already in the apartment. Overall, it was not a great experience. The location is fantastic and the apartment has potential to be nice but it's really worn down and needs a lot of maintenance. Carolina did apologize for the standard not being up to the usual and she did refund us a night's stay. But unfortunately, this experience did ruin our stay in Milan. This was a difficult review to write and I do wish Carolina the best in the future and hope she makes improvements for future guests.