The location of the apartment was perfect. It is located only a short walking distance from Milano Centrale. The apartment itself was very well equipped. The bed was very comfortable. The only thing we had loads of hussle with was the communication during the check-in. Initially, I was contacted to indicate what time I would arrive. However, die the delays in travelling, nobody from Italianway was there to answer my messages on airbnb or calls. The voicemail was full. Luckily, we arrived when the office at Milano Centrale was halfway closed and we could still collect the keys. However, should have it been 5 minutes later, we would have had to look for a new accommodation. Nobody from Italianway addressed the issue with me or apologised. They just shrugged it off.