Laura was amazing! She made check-in a breeze and left a bottle of wine for us to try. She also provided great recommendations for dinner via custom Google Map flags. We tried two of her recs for dinner and were not disappointed. Upon leaving, she even called us a cab to take us to the airport. The place itself is situated in an amazing location with the Duomo, shopping, and dining options all within a quick walk. We'll definitely be back again!