I'm satisfied with everything. Nicoletta accommodated our late check-in at 2 am. The communication was reliable and she was available at all times.
The apartment was clean and fresh, big enough for a couple over a weekend and the neighbourhood was charming even though not in the city centre but we preferred this to get the local experience with food. We were walking aground most of the time but transportation around Milano was convenient anyways with tram, metro and bus.
Affordable!