Massimo's communication was great and he was super friendly and accomodating. The flat was clean and tidy and very cosy. Location-wise was also good, with Loreto station abot a 2 minute walk which is just a few stops to Duomo or San Babila (probably 15/20 mins door to door). Its also only a 10 minute walk from Central Station, so great for those flying in to Linante or Malpensa and taking the 5 EUR shuttle to Central Station. We had a really great time!