I am rating it 3 stars because of the hotel it’s self not the staff members . All of the staff were very helpful and nice ! They were great honestly and some of the nicest people we’ve come across in Italy. The hotel itself was not the best because we didn’t get the room shown in Airbnb pictures , even so our room was still nice just a bit smaller and we didn’t like that the walls are very thin so we could hear all the noise coming from the room next door. The bed was also uncomfortable because it’s 2 smalls beds created into 1 big one , and they would constantly separate. The a/c did not work as well either. Other then then that hotel was great , the room service , breakfast and all the staff members made our stay better.