Our host, Marcello was very welcoming and nice. He gave us great directions to get from the office to the apt. Like some other reviews pointed it out, the decor is different from the pictures. It's a very basic apartment with minimum amenities. The shower was definitely an issue for my husband and I. Also, we stayed 3 nights and only had 1 towel each. The place doesn't have great ventilation so we could have used more fresh towels. It's also worth mentioning that in order to get the keys to the apt you have to make a stop outside Central station; which is not ideal when you have luggage and have been traveling for a while. The place was clean, quiet and in a great location. There are many bars and restaurant outside your doorstep. The apt is charming but not the most comfortable. I would stay in the same neighborhood again.