So starting from the booking we messaged the host right after booking but we did not get a response until 45 minutes before check in time which was a lapse of 4 hours

The host stated check in was at 2 but we got his check in demands at 144pm while on the property at the door. The host asked us to WhatsApp him our identity documents which we had no issues with only that we wanted it to be done within the Airbnb app instead of outside the app. Then the host requested additional occupancy taxes which was already paid within the booking and when we asked why was he requesting it he stated “because I pay taxes”
When we requested that he go through the portal of Airbnb for our passports he stated he would not let us in until we could send it through the WhatsApp so we sat for over 2 hours on the property waiting he then sent two strangers that asked to take pics of our passports we didn’t know them and the host then asked us to tip them for coming which we did not do
Desperate at this point we gave our documents to these strangers to take pics on their phone because we had paid $60 to get over to the property by Uber and we been waiting with 3 kids for over 3 hours outside in the blazing heat with nests of mosquitoes outside which by the way literally bit our kids all over their bodies and faces and us too
Once we gave the pics the guys told us to call the host he has the code for the smart lock and so we texted and called him via WhatsApp asking ok now we provided our documents can you let us in and then he lied and said the guys only have one pic when they had definitely taken all of our pics on their phone and seen us live and in person
He asked us to send a selfie when we got to the property so we did we constantly asked why are you asking for all of this why can’t we give this to you within Airbnb and his response was I don’t have time to explain Italian law to you and that we can find another place because we refused to show our identity to him and this was after the strangers came and took our pics and after we sent him our selfies but we did find out through some neighbors of his they provided some support to us that this place is a problem not the first time
I asked for my money back he said not his responsibility so I got Airbnb involved they refunded everything and got us a booking right away which the new booking requested none of the info he was requesting it was so easy to check in and we finally got a chance to regroup after such a terrible experience
The information he requested wasn’t wrong it’s the way it was requested the timing and the fact that none of these details were under his profile under house rules this process should be there to inform the guest of what they will need to expect in order to book this listing and lastly he should not be asking for additional monies which is paid in the booking already
If you wish to take a chance with this listing we would not recommend it