We were supposed to stay at the Airbnb for two night - however due to no heating in the apartment with 6 degrees outside and 17 degrees inside we had to leave the apartment earlier.
After contacting the host, the responses came about an hour later with an unclear instructions of what to do. They didn’t sent anyone to follow up, nor attempted to fix the issue. Complacency is the summary of their actions.
Kob, the host who let us in “tried” to contact the house owner but apparently he didn’t reply for hours.
Terrible customer handling from the host side.
However, the area is nice - but recommend staying at another airbnb in the area