Oriella and Andrea were very helpful from the beginning, asking about our trip so they can give some extensive tips and pointers! They were also flexible on the check-in so we could enjoy Milan as much as possible. The room is as described, clean, big, spacious with a cozy bed. Just beware that it can bother a bit some people because of the noise outside. But the location is great, metro station is right downstairs and gives you very quick access to the center!