Our stay was ok, not fabulous and not desastrous. Concerning the time of arrival, they are not accomodating at all (they precised that if we arrived 1min later, we had to pay an extra tax of 50€. At the end, it was the host who was late). Concerning the appartement, it was not properly cleaned (espacially the shower and the floor). There is one air conditioner but it doesn't really do its job (the room temperature didn't drop under 27°C during our stay). Beside all of that, the size of the appartement is ok for two persons and the localisation in Milan is perfect !