When first booking Paola was a little slow on communication so this made some complications and I ended up paying for an extra night. Also it was very hot in Milan 38+ degrees and for some reason there were "rules" set about how long aircon could be used for. Which meant through the night I had to wake up every 2 hours to put it on again, very annoying! This was a key reason as to why I booked the apartment as there was a heatwave going on so I was quite frustrated! The location was okay and the place itself was clean and tidy.