The absolute WORST Airbnb experience I have ever had … My girlfriend and I stayed here for 1 month and it completely ruined our trip to Milan. The place was clean and had proper amenities so from the start it was fine… The first day into our stay the hot water heater was not working. Silvia had someone come check and it was supposedly fixed. After about 3 more people coming to check/fix it (which meant we had to leave what we were doing and come back to the apartment to supervise the maintenance worker), the hot water was fixed. After all that, the hot water only worked for maybe 10 minutes after it had been heating up all day. Next, the heater started leaking so there were about 4+ more times of maintenance men coming to ‘fix’ it. Silvia showed up ONCE out of the 8+ times of the maintenance visits.
Long story short, she gave up fixing it and it was never fixed throughout our entire stay and we lived with water puddles on the bathroom floor for the remainder. Then to top it off, we discovered black mold on the ceiling and wall as we were moving out…. My girlfriend and I both got sick several times throughout our stay. Silvia neglected us and refused to give any sort of apology, solution, or refund. For your safety, I would NEVER recommend staying here and cannot believe that Silvia is allowed to be an Airbnb host.