My problems with Sweet Inn started after I arrived in the apartment, on 24th February. I arrived during Carnival, with lot of news regarding corona vírus in Italy. Not a lot of people on the streets and many of them wearing masks. I have a 5 years old daughter and I was concerned about this situation. It took one afternoon to think and I decided that I could not explore the city (many attractions was closed) neither be inside the apartment, with too much dust on the sofa. So my family decided to go to Portugal. We left the apartment on25 th February (13:00) and the only thing I asked is to have a refund regarding the last night. I did all procedures that Airbnb requires. And Airbnb informed that the refund could be possible if Sweet Inn accept. I had a pretty bad surprise, that came with a lack of humanitarian feelings that the refund of the last night wouldn’t be possible. They only said that it was not a forced circumstance. I tried to ask them the reason why this is not a forced circumstance. So, what would I should do? Be inside the apartment? Explore the city and get corona virus? Due to this experience, I will not useSweet Inn again.