In a word...WOW. This was my first time staying at an Air BnB, and I think that I can safely say that this experience spoiled me. If it were possible to give more than 5 stars, I would -- maybe 10 or 15 would be better. Everything about this place was great from beginning to the end. I arrived in Milan around noon, so I was able to communicate with Michelangelo in advance regarding where I could drop my bags with check-in at 3 PM. His mom greeted me and made the check-in process lovely. She showed me the apartment, which was even more beautiful than the pictures show, and spent a good 20 minutes demonstrating on the maps everywhere I should eat, shop and visit (and also, where not to go). Throughout the trip, if I had any questions, they were always available to answer them on the Air BnB app or via a cute Post-It note system on Michelangelo's parents' door, which is just a few steps away. That part was invaluable to me--knowing that someone was always there. The apartment itself was immaculate, and Michelangelo's family has taken very careful steps to care for guests the whole way. It warmed my heart to see they even had fruit and water in the fridge already! Elsewhere in the apartment, there are many other touches that indicate they have thought of how to take care of you, like extra blankets, towels, soap, shampoo, etc. The fact that they even had a hair straightener and hair dryer meant I didn't have to pack those! :) As someone who was traveling on her own for the first time, I also found the apartment to be incredibly safe, with multiple levels of security and locks. I can't say enough good things about this place -- convenient to any shop you could imagine, 5 minutes away from the Duomo and public transportation, super clean, etc. etc. But, more importantly, I loved the opportunity to meet and get to know this family; it's so much more special than staying at a hotel. I can't describe the kindness I experienced or how grateful I am for all of the help. Michelangelo's mother even reserved my taxi the day I went back and helped me choose the best departure time. I woke up this morning wishing I was still there, but I know I will be back in the future. Please, please book this place. I know it will result in you having the best trip ever, because it did for me!