Emilia went above and beyond - we were super late in arriving and got lost and Emilia waited for us for over an hour and found us on the streets searching the wrong place.
The apartment is somewhat bigger than the photos, and is in a good location right near Navigili district. It is clean and quiet, with good amenities (shower was high pressure + hot, new induction cooker, hairdryer and iron provided).
The only downside was the double bed was 2 single beds pushed together, which tend to slide apart on the wooden floor making it quite frustrating.