Giovanna was very kind, our flight was delayed so we arrived late at night, but she didn't mind (although there is a late check-in fee of 20 euros if you arrive after 21.00). The apartment is very clean, with plenty of space and looks exactly as the pictures show and the air conditioning is great, as otherwise it would be very hot! The kitchen has everything necessary for cooking. It is in a great location - we walked everywhere, but there are also great transport links nearby if you prefer to use public transport. On the day we left, our flight wasn't until the evening, but Giovanna very kindly let us leave our luggage in the apartment all day, which was very helpful.