Alessandra was a nice person but the room was ok. I’m upset I didn’t have the same experience as many other guests. I pick this place based on the reviews but was really hesitant to stay once I arrived. There are pros and cons and definitely room for improvement. I thought the room was going to look exactly like the picture but it was fully decorated and had bunch of stuff which felt cluttered. I wish there was soap in the shower to use but I guess it is not provided to guests, not sure. The room is not that hot so is fine that it doesn’t have air conditioning. I did not like the cigarette smell from the outside and no garbage can in the bathroom. At least there should be a garbage can in the room. It was uncomfortable to go to the kitchen and throw things away, and I also was confused because since I did not see a garbage can in the bathroom I thought I had to throw it in the kitchen. I think the place is located near other attractions but is about 25 minutes walk to the Duomo. Also the place felt dirty and disorganized.
The train station is close by but it is a bit dangerous at night. The toilet could be cleaner and definitely was surprised to see a cigarette butt there floating. I was surprised that the hostess had gone inside my room without permission one day and definitely that made me uncomfortable.