Michela graced my wife and I with the absolute best experience we have had with airbnb. She is a consumate professional, accomodating my wife's broken foot (thanks, Rome, lol) by moving us to a very nice, huge apartment with loads of character, right in the Piazza de Lellis in downtown Milan. Hands down, the most memorable experience my wife and I will ever have on any of our travels. I cannot say enough positive things about Michela.