The flat itself and its location were great. It was really easy to get to - the metro was literally around the corner, which was very convenient. Although, the bathroom seemed a little dirty and the shower drained very slowly so you ended up standing in ankle-deep water. The market outside on Friday was nice - we got some delicious cheese and salami!

My only negative feedback would be for the communication (or lack thereof) with Yuki. It was very hard to confirm the check in time - originally it was listed at 11pm. Her response was slow and just said that we could confirm closer to the dates of our trip. She didn't respond to several emails in the week or two before, so we had to have our Italian colleague call to clear up the check in details.

We originally had booked for 3 people for a girls weekend over the bank holiday, but had one person cancel about 1.5 weeks before the trip. We are still hoping that Yuki will refund us for the difference (since it was about 17GBP per day more for a person that didn't even stay there). She hasn't responded to numerous emails/messages about this. When our Italian friend called, all she said was that she would "try to process the refund." Very frustrating. I'd prefer her to say she won't accommodate the request as opposed to just ignoring us.

The other strange thing is that although it's advertized as having 3 beds, only one was made when we got there. We asked where the other sheets were and the only response was "but you didn't ask for an extra bed." I wouldn't have thought that was necessary. We ended up finding them and making the loft bed ourselves. Again, this was a girls weekend, not a couples trip.

Lastly, there certainly wasn't any kind of breakfast left for us, as advertized - unless you count coffee and sugar as breakfast. Not a big deal, but a little misleading.