Viviana waitedfor us in the location where the apartment was in order to give us the keys and explain us some things.She was very kind and she had made a breakfast for the next day.the apartment is in a nice location with a metro station near by.the house was clean and very nice for 4 people.on emails Viviana answered in Italian so we both had to use google translate.but when we met her we communicated in English well enough.i really recommend this apartment.