The airbnb staff is impossible to communicate with. The host of this airbnb changed the door code midday while I was out of the apartment and then simply “forgot” to tell me.
I was locked out all night. I attempted to call them cold and scared as my phone was dying and I was completely unfamiliar with the area and unable to get indoors.
Eventually my phone did run out of charge and I had to wait until the following morning when someone from the building was leaving for work to get back inside.
I nearly missed my flight out because it was not until close to 9:00 AM I was able to finally get indoors.
Completely sleep deprived dehydrated and uncomfortable unshowered I rushed to the Airport only to finally receive a text from the host stating that they had One: changed the code, &
Two: I wpuld be charged an additional €200.00 fee for not following proper checkout procedures.
No apology issued. They couldn’t even do the bare minimum.
Previous attempts co-ordinating an early check in were difficult as well.