Eliana is very nice and communicative while booking and checking-in. We appreciated the ease of check-in and check-out. Some operators in Milan can be a bit authoritarian and unreasonable in this regard. We can pretty much figure anything else out so had no opportunity until check out for other questions etc. The apartment is very spacious with high ceilings and tastefully and functionally appointed. The bed was great, a medium firm that we found quite comfortable! The bedroom is at the back of the unit away from the street so it is quieter than the street side. Everything you need is there in the kitchen if you want to cook. The bathroom is brand new and the hot water works well. We found the area of Eliana's apartment to be much more to our taste than Navigli which is very crowded. We respected your apartment exactly as we would as if it were our own home. We live on a busy street in the city of Porto, so the sounds of the tram going down the street were comforting.