I have one advice for anyone of thinking about booking this airbnb or with this host DON’T.
This host is an awful person. We are kind people and we are not without reason and I will share with you our experience. I have proof of our awful experience here and screenshots of my conversations with the host. We encountered 4 different problems during out stay.
1. The door - we arrived a bit early than the check in time so I asked our host Sabrina if we could leave our luggage somewhere and she said yes. Since the door is electronic we just needed to put a code and it will open but it didn’t work. We arrived at 12 and the check in time was as 3 so we decided to wait but she insisted that we go to the city enjoy our trip and that we leave our luggages to her collaborators and that they will bring it up to the airbnb. They never fixed the door and gave us keys.
2. Our luggages - while we were walking around the city in Milan center which was 30 mins away from out airbnb she messaged me and told me that I had to go back to the airbnb to bring our luggages up which i didn’t understand because she told us that they would be the one to bring it up. It was just 6pm at that time and I asked her if we could have dinner first and she told me no. So I got really stressed and told her that she was being disrespectful and is ruining our trip. Then she sent me this voice message that if we don’t go there immediately that her collaborators might leave our luggages at the street. So I went there immediately fearing that they will leave our luggage. I went there alone there are 7 of us so that my family could enjoy the city. I still have her voice message.
3. Wifi - after arriving at the airbnb and carrying all our luggage up I wanted to relax and wait for my family. I tried connecting to the wifi and it wasn’t working at all. I contacted our host and told me to reset so I did. It still didn’t work and she refused to take responsibility and told us that the technician will fix it. They didn’t fix it that day.
4. Air conditioning - this one was the worst problem. When I arrived at the airbnb I turned the air conditioning on so I could relax. After an hour of being there about 7:30 pm I noticed that the air conditioning wasn’t cooling the room because I was sweating. I checked the settings and since they had the same air conditioning as our airbnb at the city before I already knew the settings. It felt like we were inside a sauna and couldn’t reathe so we just opened the window even tho we were on the first floor and risked our safety. So I messaged our host and she asked for pictures of the remote and she just told me that it wasn’t her fault that the wifi and air conditioning wasn’t working.
We stayed at 8 Airbnb’s in our Europe trip and everything went smoothly except for this one. Honestly I’ve never felt so disrespected and abused by a host. She refused to take responsibility for anything. She also refused to meet us and see the problem for herself. This one Airbnb ruined our trip by the amount of stress she put us in. I have screenshots of our conversations and videos of the problems that we faced. Don’t be fooled by the pictures. The place is lovely but it has a lot of problems especially the host. Even though this happened we still left the place as it is. I hope no one ever gets to experience this and to our host Sabrina you are awful. If you ever think about booking here message me and I will send you our conversations and videos.