Pros:
Responsive host.
Hairdryer and iron were missing. They brought these within a couple of hours.
Refunded part of the stay.
Clean apartment.
Cons:
Extremely noisy starting from 8am every morning. There is a workshop downstairs meaning constant drilling and hammering throughout the day. This would not be a place I would recommend for a city break as sleep was not restful.
Area wasn't great and there was a small view of a tiny courtyard which wasn't appealing.
Apartment was generally well equipped with utensils, however no kettle, microwave or oven which would have been useful.
Apartment looks smaller than the photos.
The air conditioning kept tripping the electric switches and the hot water would regularly become cold mid shower.
Got locked out of the apartment a couple of times and also had the key jammed in because of no tutorial on how to use the keys to begin with.
All major issues were raised and dealt with. Had it not been for the refund, the review would be much lower, however the gesture of a part refund was appreciated. I will only offer genuine and true reviews. For that reason I will not be giving it 5 stars, but I respect Alexandre/Francesco for their responsiveness.