The apartment looks exactly like the photo. It is clean and neat. The location is perfect, there's nothing more we could ask for. You can walk to the shopping areas, duomo and metro station. It is really the centre of Milan! Supermarket is nearby too. We did not get to meet Chiara when we first arrived, it was her mom who checked us in. Her mom was so adorable and is such a nice person. She recommended some places to visit. Subsequently, we did manage to meet Chiara. She is such an easy going person and allowed us to check out late. We had a nice chat with her before we left. She is also helpful with our queries despite her busy schedule. She has a folder of useful information and guides in the apartment which recommend places to go for food and sightseeing. We enjoyed our stay there and wish we could have chatted more with Chiara. We could tell she sincerely interacts with her guests. We would love to visit Milan again and would book her apartment.