Over the last decade my business partner and I have utlized AirBnB more than 50 times for stays - more often than not in Italy. Never before did either of us have the need to leave a negative review - untill now.
The apartment that we rented from Jacopo was, at nearly $1200 per night, the most expensive ever - the cost was driven by one of Milan's busiest events. The apartment has the potential of being exceptional - spacious, great outdoor space, good location, but besides potential is was an utter disappointment. Here is why:
1. Reception was by a cleaner who did not have the ability to relay the most basic of information that a guest would need.
2. There is in the absence of someone to recieve guests no guide/booklet that contains information: Wifi info, aircon info, location of trash, suggestions for restuarants, transport info - anything that would make a guests stay easier.
3. The kitchen is in disrepair and despite the description does not even offer salt, pepper, olive oil, a bottle of water, coffee, a single dishtowel or hot pad - nothing! Things which is basic in a $75 per night stay, let alone a $1200 per night stay. The place sleeps 8 and offers 1 small pan and 1 tiny pot in which you could prepare a meal for 2 or 3 at most.
4. Not a single trash can in any of the 3 bathrooms. I mean, spend $3 a piece on that please.
5. The main bedroom is spacious and could be nice but the window coverings are in such disrepair and do not close so you cannot even remotely experience a darkened room. With a bright city night sleep is difficult. With sunrise around 5am, the night is over.
6. Half of the jacuzzi`s jets do not work.
7. We booked for six people and got sets of towels for five. When we asked for more, it took them 5 hours to let us know that it would be available at an additional cost.
8. The apartment supposedly sleeps 8, the living room has seating for only 3.
If this is your place Jacopo, you should withdraw it from the market, do some basic repairs and figure out a game plan on how to add value to what would make this a great offering. Your guests deserve that. If Jacopo is not the owner but the property manager, he should be fired with immediate effect as he is doing the owner a major disservice. AirBnB will hear directly from me. If you are considering renting this place, don't!