We absolutely loved staying in this apartment! It was very adorable and extremely cozy. Everything was super clean and we even had brand new towels to use. The apartment is in a great location, it is easy to get to the main attractions of Milan. The hosts were all very responsive and helpful. At one point we lost hot water (not anyone's fault, just a random accident) and they made sure we got it back as soon as possible by video calling and walking me through the directions to get it back. So really it was no issue at all and that has been the only time it has happened to them, so no issues at this apartment!! They were very accommodating to all of our needs and made sure it was the perfect home away from home for us. We highly recommend this apartment to anyone traveling in Milan and we hope to be back soon!