I was very appreciative of the responsiveness of Elisabetta and how she handled my last minute request! But upon my arrival, unfortunately the flat next to hers was under construction, which made it hard for me to get some rest. I reached out to Elisabetta, who did not know that there was construction going on, who reached out to the building manager etc. I've been in customer service for over 20 years and I have to say, the way that Elisabetta handled everything was awesome. I did not meet her, only her mother, and even her mother was disappointed and saddened about the construction, which was out of their control and cut my time here in half. But the place is fantastic, super clean, supermarket right downstairs, centrally located and I would stay here again in a heartbeat when I'm back in Milan. Grazie Elisabetta!!