I decided to come to Milano the day I booked this apartment and Francesca attended to my request almost immediately. Very accommodating to my time of arrival and very fast to respond. She's such a sweet person. The room you'll be sleeping in is also very clean and homely with a *private * terrace and bathroom! And for the location it's located, right by parco Sempione, it's a real bang for the buck. i enthusiastically would recommend Francesca to anyone who comes to Milano.