Valentina did everything possible to help and assist from the moment we booked to allowing us to leave bags. Complete reassurance so have no doubts about Valentina. The location is excellent in a very nice and social area and only 20 minutes walk from the centre. Very safe area so have no problems staying in this location. Accommodation is as it says. Very clean, heating working perfectly and very quaint and authentic. My only question to people would be there is no table to sit and eat together if you want. However everything else is perfect. dont hesitae particularly in a large and expensive city like Milan.