Lucina was responsive, providing detailed information prior to my family arriving in Milan, and her son Alessandro made efforts to contact me via Whatsapp while I was in Spain, two days prior to our arrival. I asked him many questions which helped us feel secure about our booking. We changed plans from morning arrival to evening, and he had to make effort to return to Milan from his home, which I appreciate a lot. Throughout our short stay, he gave us plenty of directions on the best places to visit, the best restaurants from casual to fancy range, and I was able to stop by a local pastry shop on the way to the Duomo. All the restaurants Alessandro recommended hit a high note with my parents, as they value good food.
He helped us with the laundry as well as responded quickly to us even while we were touring Milan. He felt like an extended friend in our host country, and I did not need to do trial and errors common with being a tourist. He even paid for our Area C parking tickets for two days, and never allowed me to reimburse him.

The apartment was warm and comfortable, the beds were clean and firm and the breakfast the host provided was good quality, which comforted the boys as they had to wait for the girls to get ready for hours.
In the final morning of our flight, Alessandro woke up early to meet with us at 6am to help with the luggage. His kindness and hospitality made me feel like I should have stayed in Milan for a week instead of only 2 nights.

All in all, a pleasant stay, good for big families and situated in the heart of Milan. If you need a friend in a big city, Lucina and Alessandro are your friends, housekeepers and tour guides for only the price of a night's accomodation.
Highly recommended.