though virginia was out of town when my family arrived in milano, she made sure that her father met my family to welcome them to the apartment. she was also kind enough to install an internet connection i requested even if the listing didn't come with it. and she also let my family leave their luggage in the apartment in the 2 days they vacated it for their side trip to geneva. overall, she is a wonderful and helpful host. the apartment was very convenient for my son who just entered Bocconi this fall, a bit far from the metro station but still manageable. cheers!