On a personal note, Steffy was really great.
She is super responsive, quickly replied when I wanted to check in a bit earlier, and helped me with any question that I had regarding services or places in Italy.
As for the appartment itself - it was huge, and had a great balcony and view of the city.
The only thing I found missing in the appartment was an electric kettle, but the appartment did have a stove, which I used to heat up water for coffee.