Sergio was very nice and meet us exactly on schedule to provide us with the key. I don't speak Italian and he doesn't speak much English but we were able to communicate on the basics of how the house works. Sergio left us bottled water, fruit, cookies and bread which was really nice.The bedrooms are all located on the 2nd and 3rd floors so if you are unable to climb stairs this would not be the house for you. We were going to the Milan Expo and it was just less than a mile walk to the red line metro. Public transportation todowntown was closer, though we did not use it. There was an awesome Pizzeria on the main drag near the house.