Silvia is a very kind and responsive host! We stayed there for approx. 2 months
There were however several points of criticism. The internet was not ready when we arrived and we were asked to buy a plan ourselves. What we got money for was however limited to 50gb, not nearly enough when having online lectures everyday as a student. The ad said there would be free wifi, so not what we expected and because we don't speak italian it was very time consuming overall having to fix it ourselves. Silvia was however helpful in fixing it and raising the cap when we asked for help.
Also the apartment in general needed a loving hand - many hinges on cupboards and drawers were crooked or falling off in both the kitchen and bedrooms, and many lamps were without bulbs when checking in. The general cleanliness upon arrival also left a bit to be desired.
Lastly the apartment is not as nice as it looks in the pictures, and the kitchen is subpar and some utensils were broken or in bad shape.
That beings said Silvia was very helpful and quick to respond when needed. We were not expecting 5 star luxury, but an airbnb should look sharp upon arrival and not have broken knives etc.