I just returned from a 7 night stay at Claudia’s place. We opted to pick up the keys from the Hostmate office as we arrived at the train station and it was a short walk. They were very kind to call us a cab to the apartment. I felt very safe at the apartment as there are 3 points of entry that are all locked (to courtyard, to main building, to apartment). The apartment was exactly as listed and gave us the space we needed for two people. The highlight of this apartment is the location. A very nice neighborhood within walking distance to the main attractions of Milan and many shops, restaurants, & grocery right out the front door. I would 100% recommend for others to book & I hope to make it back to Milan again!