Ferdinando was the point person during our visit. He is a very kind, warm hearted person who genuinely cares about the comfort of his guests. He came and helped us when we got lost, (GPS led us to the end of the street that is blocked off), and helped guide us through the parking garage and into our own parking unit. The place is great, very clean and comfortable with nice views of the city roof tops and only minutes away from the Duomo. There were a lot of nice little extras included like drinks and ground coffee, soap and shampoo, washing machine detergent, Milan maps and guide books etc. Ferdinando spent a lot of time explaining how everything works and created his own map of the city with the best streets and sights highlighted, and checked in on us a couple of times to make sure we're okay. We thoroughly enjoyed our stay and think you will too! 5 Stars, a true Super Host!