A barrage of requirements prior to check in that I have never experienced. Had to duplicate everything between two different contacts and the instructions threatened penalty of fines if I did not comply. Not a good start.
Half of the bedding was missing (no flat sheet, and the only blanket was an empty duvet cover). This might be typical for apartments in Italy in the summer, but it would have been nice if the rest of the bedding was at least available. Also, we brought nice clothes since it was Milan after all, but the iron was broken. I tried to heat the iron on the stove (like my great-grandmother did in the 1920s) but no instructions for use. Quick reply from Francesco was great, but only told us how to use the stove, no resolution for the iron. The ironing board looked like someone sat on it.
The A/C worked great and the apartment was extremely quiet considering it’s location. We enjoyed our stay overall, but the aforementioned problems can’t be ignored.