The unit was exactly as expected. Ezio was extremely responsive and helpful. when we could not get the TV to work, he asked Francesca's mom to help us out and she was so gracious about it. The only problem was that the lift was broken while we were there, and it was torture to climb up to the fourth floor (or fifth floor where we come from) at the end of each day with our shopping bags. Ezio kindly helped us with our luggage checking in and sent a gentleman to bring our bags down as we checked out, so that was a great relief. Ezio also allowed us to check out at 2 pm. We are very grateful. Except for the broken lift, everything was great.