The property is very nice,clean, interesting furnished and in a great location only 10 minutes from all the important sights in Milan. Unfortunately, the central heating wasn’t working, as it turned out, because the thermostat was broken. We came on the 11th November and leave 15th November. It was very cold in apartment. It impossible to be in the apartment without being under a thick blanket. Or take a shower in a cold bathroom. After we complained about the temperature in the apartment, the host did come several times at her own convenience spoiling some of our plans, without fixing the problem. She did change the thermostat on the 4th day of our stay and has refused to reimburse us for the days without heating. Claudia is very rigid and strict when it comes to complying with her demands and rules but very unsympathetic to the needs of her guests.