So many red flags. Communication with host was horrible. We wanted to check in at 3pm (as indicated check in was guaranteed at this time in the listing). She told us she wasn’t available until 5:30pm, and if we wanted to check in before 3 we would need to pay. (dropping the bags off wasn’t an option). Usually hosts are more flexible when they are not available at the indicated free check in time, but we decided it’s no big deal and to pay the 30euros. While communicating, she sent us a screenshot that included photos of the passports of past guests. This is a huge violation of privacy- they should be more careful when holding sensitive information of their guests! Our train ended up being delayed and she was not able to accommodate us until 5:30. Once we finally managed to check in, our power went out within the first hour. When we reached out for help, she told us to try and simply turn the light switch from off to on. When we told her this was obviously not the solution, she responded with (and I quote) “There is nothing else. Now I can no longer stay on the phone. Talk to you later.” To hear this in a foreign city was very stressful- she (literally) left us completely in the dark. She then ignored our messages and calls until eventually her partner reached out. This mess led to us missing our dinner reservations but was eventually sorted out. Toilet seat was also not attached. The rest of the stay was fine. Location is great and place was decently clean. Overall I would say this experience definitely left a stain in our short stay to Milan, as our first day & evening there was tarnished. I wouldn’t recommend booking unless you are staying for many days and have time to waste. We wanted to give them the benefit of the doubt due to a language barrier, but the way they handled the power outage situation made us feel unsafe and raised huge concerns.