The apartment was beautiful, exactly as it shows on the pictures. The place is nice, comfortable. It is close to the metro station Porta Venezia, which makes it easy to go to the center. The apartment was in a great area, close to the stores, boutiques and nice bars. I never met Greta, but the communication between us was excellent and she was super friendly and helpful. Greta made me feel welcomed, she cared about us, she helped us by accepting our late arrival and departure; she accommodated the way we can pick up the keys. I have no complaints at all; however, my friends didn't like to go all the way to the 4th floor, for them was a bit too much without an elevator; but I guess that depends on how you look at it. The price for 3 people was a bit cheaper than staying in a Hotel, so for me that was very convenient. I highly recommend staying in this beautiful apartment.