Overall, this place was great! Very spacious and clean. Location is optimal as it’s only a short walk to the Duomo, Galleria, markets, and many restaurants.
We did not have any concerns about safety as you first have to unlock the outdoor gate (at night and on Sundays) to the main building and then another door to the apartment building.
Check in was a breeze and the staff were very friendly and welcoming. You can store your bags in their office downstairs, both during check in and after check out.
A few issues to address:
1). Sofa bed is very creaky and should be replaced. The smallest movement made a noise. And as a reference, I weigh 115 lbs.
2). Modern plastic chairs (look nice) at the table are very hard and not the most comfortable. We couldn’t sit more than 10min at a time.
3). Need to post operating instructions for the washing/drying duo machine. And more importantly, note that each wash/dry cycle takes 7 HOURS!!!!! YES. 7 hours!! Thus, if you plan on doing any laundry, you need to plan accordingly. When I inquired about instructions, the office sent a video of housekeeping staff reviewing the instructions, which I thought was a kind gesture.
I would highly recommend this place to anyone. The aforementioned issues are minor and should not deter anyone from staying!