Chiara had gotten called away for work, so she had a friend let me in. I called him when I arrived and everything went smoothly. Apartment looks like the photos and is very comfortable, spacious, and in a secure building. She leaves a binder in the apartment with all kinds of interesting and useful information about Milan and the area. As everyone else says, the location is perfect, so close to the metro that you can feel it go by. There was some work going on in the building, but the apartment was still quiet. I got a chance to chat with Chiara as I was leaving and she is as lovely and welcoming as all the reviews say. I wouldn't even think of staying anywhere else should I return to Milan. I had never done Airbnb before and it was a fantastic experience!