Victoria was great! So helpful! The apartment was nice and in a residential area which was far from the city. We would've preferred to be closer to the center of he city but us not knowing the city yet we picked what looked the closest. The first night the hot water was never turned on and there were other small problems. Once we told victoria about the problems she responded immediately and was very helpful she went over to our apartment and fixed the issues right away. The rest of our stay was great and we didn't have another problem. She even let us check in earlier than the usual check in time. This is a great apartment to get the feel for local life while still getting a chance to experience the touristy parts of milan.