We arrived earlier then normal check-in time, so I arranged with Stefano, that we could leave our luggage in the room and go into the city. But when we arrived the room was already cleaned and we could use it right away. The turning over of the flat was fast because we didn`t have any questions, but Stafano and his gf seemed very smpathic. The room was just as presented on the internet. There were dishes etc. and everything you need to cook an easy meal like pasta. The area felt safe and its a very short walk to the station. Within 30 mins you are in the center on milan (including walking and waiting for the train.
Before we left I asked his gf by mail where we could print out the boarding tickets and she replied she will do it and 15 minutes later she was at our door with the ticket. really nice! Also we wanted to check out later in the early evening and offered to pay for it, but they let us stay till the evening is free.
Please do not expect any of these services when you book the flat because they are all extras that are volountairily. But all together we had a perfect stay in Milan for a very fair price.