I only have praise for Mariarita :-). Communication was quick and friendly and I loved all the little touches like coffee in the room, water and a snack that saved me on a VERY active day. The family (and the cleaner welcoming me) we all so friendly. I walked from the main station (I travel light) and all over Milan (I love walking, and Milan is actually very walkable IF you have healthy legs....otherwise public transport is easy). GREAT little place for a solo traveler looking to spend money on exploring a city instead of spending time cooped up in a hotel room.