She is very neat, carefull, and warm-hearted person. She will care your state if it's good or bad. That moment was I lost my phone and she helped me to recover and get over it. If you need advice from her, she would be be frankly, but she will give you really helpful advice. Also, like she cares about the condition of the room and everything, please show her respect. Then this place will be perfect for you. To enter is easy, everything is well organzied, it was one of the best choice to stay here in Milan. I strongly suggest this place.