We arrived past our check in time at 16:30 (check in time 3pm) to find that our apartment had not been cleaned from previous guests. The apartment was very messy with food on the table and the previous guests towels on the floor and dirty sheets.
We got in touch with the host who informed us that the previous guests had not checked out in time therefore the cleaners were unable to clean the apartment in time for our check in. The host informed us that it would take 2 hours for the apartment to be cleaned. We had been travelling all morning and wanted to relax in our apartment. After we told the host that the this was really inconvenient and we were very disappointed. The host offered us a one bedroom apartment within the same building. However there was no plates/cutlery etc. and the fridge needed to be cleaned.
We viewed the apartment and as it was nicer than our original one we agreed to stay there. The host advised that the fridge would be cleaned and plates/cutlery provided. On Sunday night we received a message from the host that our original apartment had now been cleaned and we could move into it on Monday at 11am. I told the host that we would rather stay in the apartment that we had been moved to as it would be inconvenient to pack up our stuff and move apartment during our stay.
Then on Monday morning we received a call from the host to say that we will need to move apartments as there would be a new guest checking in. We stated that we are not happy about this and would not be able to return to the apartment and pack our belongings as we were on a day trip to lake como and would not be back till 6pm. The host stated that she needed to sort out this situation. We received another call about 1 hour later to say that a cleaner would meet us at the apartment and we would need to pack our belongings and move. We stated that this would be very inconvenient for us.
About an hour later the host message to let us know that we could stay in the apartment.
All this communication really interrupted our day at lake como.
Although we were grateful for the room upgrade, we felt that the communication and organisation from the host was very poor and this did have a negative impact on our stay. Also certain appliances were promised to be at the apartment such as a hairdryer and iron which were not actually there.