They asked for all the personal information, including credit card information out of the Airbnb system. This seems like a company operated Airbnb, there was no one to assist or handle any issue. I messaged them through Airbnb for an issue and I was told that maintenance will contact me right away, which never happened; even on the 3rd day when I contact them for another issue and brought up the fact they never corrected the first issue, they did not even acknowledge or try to correct the first issue. Bad communication and they do not resolve any issue you may encounter.