Although we haven't met Chiara in person that didn't matter because she was always available and interested and also the attendant she refers is very nice and helpful. The apartment was overall clean and tidy, except from a couple of glasses but that was no big deal. It is very close to tram and busses, very easy to find if you know your way around Milan a bit. I have lived in Milan for two years and came back for my graduation. Believe me I have seen some really bad apartments. This apartment is one of the best I've seen for this price. Definitely recommended.