We managed to check into the apartment early which was great as we didn't want to be stuck with our luggage for longer than need be. The cleaner showed us a few bits and then let us get on with unpacking and Alessandro arrived shortly after to introduce himself and do his own introduction. The apartment block itself has an initial security gate, then a locked front door and security cameras on each floor so we felt safe and didn't need to worry about our belongings. Each room is finished to a high standard and you've got enough amenities to live like you would at home, such as a coffee machine, dishwasher, ironing board, washing machine. If we ever had any questions Alessandro was quick to reply and takes his guest's satisfaction very seriously. If I come back to Milan I'd definitely look to see if this apartment is free first.