Overall experience was decent. You will get a contact person that is very friendly and responsive. The apartment is close to the metro station and Milan central station, you will be able to move around the city in no time. The issues start to appear once you step into the building. You will start to feel a very powerful and ugly smell that will cut throw your nose on the staircase and a even more powerful one will almost make you puke in the elevator. The towels are not the ones you see in the pictures, they are really old and ugly. One face towel smelled extremely bad (I had to scrub my face with soap and water to get rid of the smell). Above the toilet the wall is damp. The shower cabin is small. Some of the bed clothes are almost yellow, their original color being white. Some of the blankets might have been there while Ceausescu ruled Romania (he died in 1989). It’s a minimum investment, maximum profit type of deal. First time in Italy, I hope that this is not Italian standard.