Francesca's communication skills were amazing. She let us check in super early and was very accommodating throughout the trip. Gave us some recommendations on places to eat around the area. The apartment was also in a great spot its about a 20ish min walk from the Duomo.
We did have some issues with the air conditioning not working which was an issue for us because it was so hot in Milan. Francesca, however did get someone to fix it multiple times throughout our week stay.