When we arrived no one was there to receive us. We tried ringing the doorbell several times but no answer. Finally we found someone who lived in the same building to let us in and then we finally got an answer. We never met Carmela, just an unnamed man greeted us. He showed us to our room which was infested with ants. Also the bathroom has an open window that connects to the balcony of another room and the curtain in front of it is see-through so we felt very unsafe using it. The beds were also very unstable.