Apartment in a great location close to a tram and metro stop. Easy to find and in a good area. Apartment was clean however I couldn’t open the window. The lights didn’t work well and it was hard to find the correct switches. Host arrived to meet me late therefore impacting other plans in Milan that night. Host simply showed us what keys to use and to said to leave on table when checking out. Lack of a personal touch to this experience lowered my score as other apartments I stayed in during my Italy trip were much better and had excellent hosts.