Eli is a doll! She was there to receive me as soon as I arrived along with her lovely puppy. She took her time showing me where everything was in the flat. I couldn't help but cry out of joy. She is warm and welcoming and made me feel at home right away. She even showed me another flat they are working on with a different theme. I will be back in Milano and when I am, I will definitely stay at one of Eli's other flats. She helped me with my luggage. Eli took me around the neighborhood and recommended places to go to. Garibaldi station is literally minutes away and the metro is just a short 10 minute walk. If I had a question, I was able to easily reach her. She was also kind enough to store my luggage after check out so that I could continue to enjoy Milano. She even called a taxi for me to take me to the train station. She is phenomenal. You will not regret your decision to stay at any of her flats. Her brother, David, is the mastermind behind the themes flats and they are a true work of art. Thank you, Eli!