Bad things first: They try to charge 20€ extra for aircondition when you arrive, its not ok, so for that i downgrated it by 1 star.
Good things: Stefania and Gabriella respons wery quickly, very nice to talk to and very helpfull.
Location is great near train, metro, canals and only 15-20 min walk to Duomo.
Appartment is good. Area is nice and cozy with many good restaurants.
I will still advise to go here, I just hope they stop being gready.