The apartment is rented by a rental agency whic uses Airbnb platform to advertise their property. You will sign a contract with agency upon your arrival. Cleaning fee of 65eur is high for one bedroom apartment. Communication was somewhat confusing with multiple people reachingOther than out via WhatsApp asking same questions about arrival time. Girl who eventually welcomed us was very friendly and punctial. Apartment was nice, had everything we needed and location was good, very close to metro stop and walking distance to Duomo (30min walk)