Eliana and Massimo gave incredibly fast responses to every email which was great!
I stayed at their place with a friend for work during fashion week and the location was great, the nearest metro station was less than 5 minutes walking and to get to Centrales was about 10 minutes on the metro, and 20 to the Duomo. So perfect. The area felt safe and Carrefour supermarket nearby was open 24hrs, this was also next to the tram and night bus stop.
Eliana was super lovely and as we arrived at different times of the day she ensured she gave us both a little brief introduction about the area, how to get about, and Milan itself. We were provided with breakfast snacks and some of Massimo's delicious Italian cake on arrival which was a treat.
The apartment is actually part of their flat, which is explained in the description although I don't think I realised this when we booked. However this was no problem as we were separate from their own apartment and had our own entrance. The flat was very very clean, we were given fresh towels twice throughout our 5 day stay. Despite a small unfortunate problem of a leak in the bathroom which Eliana was very apologetic about and fixed as much as she could, we had a great stay. The price was a little confusing for us however, as when we looked at booking - to the moment we actually booked the price seemed to change instantly and although we raised this concern I think ultimately it was an Airbnb error.