The stay at Norma's apartment was great and I will be back in my next visit to Milan. Laura communicated very quickly and easily before I arrived, accommodating any questions and check in request. Norma greeted me upon arrival, showed me the apartment amenities and explained the local ones as well. Both ladies were very kind and welcoming. The apartment was very spacious and clean - an inspiring environment for when I had to work a few hours there. Highly recommend.