Good communication and easy check-in.
Location is everything when travelling and Pietros place has it all. Two minutes walk to Navigli and 10 minutes to Duomo and La Scala. A supermarket just around the corner and public transport at the door.
The apartment was very clean and the bed comfortable and spacious. For us the lack of a kettle and toaster was disappointing and would have been of benefit.
The only downside is the noise from the street with trams every 10 minutes and revellers in the bars and pizzerias each night, but the volume doubles on the weekend. We got no sleep at all on the first night. Pietro suggested ear plugs and if you stay here, ear plugs are a MUST.
A noisy location but excellent accommodation.