We really wanted to like this place! Its location and local charm were appealing on the website, but the reality of the experience fell way short of expectations. Prior to and during our arrival, Enrico and I were in direct communication. Our first surprise was entering the apartment, and finding the temperature exceeded 85 F. There were no instructions about how to operate the a/c-- but after I googled the unit, I figured out how to “get it started.” I contacted Enrico who confirmed that I had all the settings correct, but I never felt any air coming from the vents. After “running” the a/c all night, the apartment temperature remained unchanged. Keep in mind, this apartment is listed as having a/c—which was the key criteria we searched for, knowing from prior visits that Milan can be quite hot in late summer. This still might have been tolerable if there had been a working fan or two, but the only fan in the bedroom did not turn on (I tried outlets in several rooms, but to no avail). In addition, we found the radiator in the back of the bathtub hot to the touch for the duration of our stay. During the initial contact via Airbnb message center following our arrival, Enrico indicated he would refund us one night and arranged to send a technician over to check the a/c the next day. The technician reportedly came, and reported that the a/c was working fine. Even more problematic than the a/c and no fan was the fact that the electric front door keypad would not lock the door. We followed instructions and clarified with Enrico, but never could get it to lock (we have a video to share). He again claimed that everything worked perfectly. Being unable to leave our possessions securely while we went out in the morning to see Milan, we were forced to find a nearby hotel to stay. After reading other reviews, I had expected some noise (dumpsters full of empty bottles being dumped into garbage trucks up until midnight) and brought earplugs, but the other things we encountered made this untenable. Other minor issues include dust bunnies around and behind the sofas, no coffee pods but a Nespresso machine, and multiple lamps with broken power cords. You will get emails about the check in procedure (uploading photo of yourself holding a passport, etc) and this along with getting in/out of the building is quite laborious. You need a cellphone with data turned on to activate the entry (WIFI won't work and you need to call a number in order to be let in). In sum, there are numerous options to stay at in this city-- this is not a bargain-- and I can honestly say that this was the worst airbnb experience our family has ever had-- and that is with Enrico's prompt communication while we were staying there. He, however, has not issued the refund he offered nor responded to my requests for the refund. Based on my experience, I have a strong suspicion that all the things we experienced were not a single day occurrence. LOOK ELSEWHERE!!