if there is 10 stars i will definitely give 10 stars for Alessandro! He took the time to meet us before we reach and when we are leaving to help us with the luggage. He personalize an itinearary for us which truly make us surprise and touch. We feel so at home in the airbnb and the amenities provided truly went beyond what we expected. We even regret that we are only spending 1 day in Milan! We really enjoy our short day there and really hope we get to spend more time in the airbnb.