I didn't meet Thomas, but Amie, Sub-host was very kind,friendly and nice lady.
The location is close to the subway Reverto station and Trum stop, and the supermarket is also nearby. You can also go to Milano Central Station and Duomo in 10 to 15 minutes. The cleanliness of the room is not satisfactory enough. The bed comfort is good. Please be careful as there will not be much hot water in the shower. It was relatively convenient and comfortable.