A great space, lots of room for 3 people. We were with my husband's mum and she slept well on the fold out bed. Everything you need is in the apartment and matched the photos. It is walking distance to most places including the Cadorna station with a direct train to Malpensa airport. Communication was fantastic. We didn't meet Nicola, but his colleague Ghazi was very helpful and prompt during our stay. We would definitely stay there again.