The actual place is great! The check in process was a nightmare mixed with poor communication. We travelled from the US that day to Milan and landed at night in Milan, we had to travel 30 extra minutes (each way) as the company couldn’t arrange/organize someone to meet us at the apartment and only called us when we were flying. Overall I was not impressed by them and their willingness to help, we messaged on the Airbnb app and called the number and we didn’t receive any reply’s. Once we finally were able to get a hold of someone they “said come get the keys or cancel”, knowing it was late and tough to find a last minute place to stay.