We had a great stay at Design Apartment. Francesco had clear communication with quick responses leading up to our visit, which made our arrival very smooth. We didn't actually meet Francesco, since he was on vacation, but he had two friends show us the apartment and everything we needed. The apartment is filled with wonderful books and very helpful materials for finding one's way in Milan. The apartment was clean and comfortable, and it was great to have access to a washing machine after several days of travel. The apartment is also located in a really nice neighborhood with a range of great restaurants, and easy walking distance to grocery store and metro. We had a great stay!