Let me start by saying the apartment itself is great, spacious and SUPER cute!! Its in a great location, walking distance from one of the metro lines that can pretty much take you anywhere, so if you’re looking to NOT rent a car in Milano, this is a great place to be so you can be close to pretty much everything. Apartment has a super spacious kitchen and lots appliances BUT you cannot use some of them at the same time (ie: use washer & drier or washer & dishwasher, etc) cause the power WILL go out and you’ll have to reset everything (the internet took like 3 hrs to come back even after reseting :( but not a huge deal). The only “bad” experience we had was the check in. I had reached out and let one of the hosts (Eva) know we’d be there by 1PM the day before. The day OF, the other host (Ivana) messages me saying we cannot check in until after 2PM because her associate wasn’t available to be there physically to let us in (check in on the listing & instructions clearly states to check in anytime before 2:30PM OR after 6:30PM) Now…I traveled with my whole family by train and we had A LOT of luggage, so we had to wait for almost 2 hours to be able to be checked in, and when we got there they made us wait outside because the woman who greeted us needed to make all the beds. Don’t get me wrong, she was really sweet, answered all our questions and showed us around the apartment, but that was simply unacceptable…to not have the apartment ready for check in and making us wait an extra 20mins on top of the other wait time on the street with all our luggage. Everyone was really courteous during our messaging exchange but I made it very obvious we were annoyed and it was disappointing :( Keep in mind that you’ll have to climb two sets of stairs w your luggage, so travel light if you want to stay here!
Overall, i give our stay a 4 out of 5, just because the things that went wrong were irritable, but Eva was very nice (even though I just communicated with her once - the rest was Ivana) The apartment itself is a good find and if you have a better experience with check-in then you’ll probably be very happy you stayed here!!