Great hospitality and coordination. Marilena contacted me ahead of my arrival and we discussed what was a possible time for me to take over the keys. When I arrived at past noon, the apartment was spick and span, and Marilena had taken the extra miles to prepare maps and brochures for me, detailing where to get breakfast etc. Marilena also offered to get me a taxi and was very helpful with dinner reservation. My only regret is that I didn't have enough time in Milan - and will see to correct this in the future.