We had a great time in Milan. The apartment is lovely, very spacious, well equipped and in a good location with the Central train station & subway 6 minutes walk, or you can catch a tram at Pl. Caizzo which is even closer.
Susanna was a fantastic host, she communicated with us at each step and allowed us to drop our luggage off early in the day. When I lost my phone at the airport on arrival she managed to find it and went to collect it - which was a real lifesaver. She had to call the number all through the day as it was locked of course. We really appreciated her help also with tips on where to eat and visit. On the last day she booked the airport taxi too. Susanna really tried her hardest to help, highly recommended.