Andreina is an amazing host! She will go out of her way to help her guest and always do her best and give the guest the best room she has. She is very responsive on questions and always there for me even if she had a long day at work. I could not have asked for a better host! She is my first airbnb host and since then I came back to her place three times during my travel because she is the best. I would give Andreina's service a 6 stars rating!!! When I arrived she was home and I have no problem with the keys, just follow her instructions on the keys and you will be fine. The internet works fine with my e-mail and Facebook. The bed is a pull out sofa as listed on airbnb. The apartment is spacious and clean. I loved it!!! Thank you Andreina! Ciao! Big hugs!