I’d like to share the few things with your company.
For a month, my family had to put up with many inconveniences such as frequent shut down the electricity, hot water problems, wrong guidance for delivery, stop working window in toilet(mosquito came inside continuously), bad conditions for house cleaning, parking issues and so on.
Even though I complained about remaining dirty bed-covers from previous customer, your company didn’t have any reactions. I just received a message from you, your manager’s reply was ‘no comment’.
Please think about it,,
Why Should I hear that kind of comments from you? It’s not my faults and I didn’t do that.
Your cleaning man didn’t clean it up.
Normally people prefer to the house managed by specialized company than the house provided by personal house owner.
That’s why I chose your house, and also I trusted your company.
I don’t think you want to care everything as a customer perspectives.
I just want to give you the messages why company name/guarantee is important for the customer.
The most important thing is that your company never say “sorry”.
And also I will upload my experiences to our company group intranet to avoid the wrong decision for other colleague in the future.
It’s a serious problem that your company didn’t have any proper manual for the customer.