This apartment was fantastic. The host had Manuela, their colleague, there to welcome us--we were just going to drop our bags and do a complete check in later since we arrived on an early flight and they were still cleaning the apartment. But as we arrived, we realized we had been pick-pocketed at the train or metro (don't let "nice ladies" help grandma get her bags up the stairs!!! they will rob you!) We were very upset, of course, and Manuela insisted we stay to use our phones & wi-fi to cancel the cards that were taken and helped with all of that---while the cleaners finished up. This was SO helpful--we would have cried if we were put out into the rain to deal with this disaster at the start of our trip. Especially since it was Sunday morning and everything was closed. Manuela was upset for us with such a poor intro to Italy and did everything she could to help.
The apartment itself was better than we hoped for!! Large and comfortable--beautiful! Comfortable bathrooms with full sized showers. We didn't realize this was such luxury til we saw showers at other places we stayed! PERFECT location on the tram line #2, #3, and #14 and close to a taxi stand. (A further walk to the green metro--which we avoided after the robbery.) Excellent wi-fi. Right across the street was coffee, bakery, other food, and even a grocery store---all marked out on a map in the apartment.
The trams were a little loud, but the windows are modern & shut out the noise and we also brought earplugs to sleep with windows open. You can close the shutters to make it very dark--excellent for sleep. It was so nice having the tram line--direct to Duomo--right outside, more than made up for the noise. Plus we could always find our way "home" by following the tracks.
The beds were better than we expected---the "sofa bed" in the living room was VERY comfortable and a great example of Italian design, so clever, made into a queen bed. The two bedrooms also were great--a queen/king in one room and then 2 twins (could be pushed together) in the other. All comfortable, real beds.
The old, small elevator was working perfectly and a blessing going up to the 4th floor!
We will definitely recommend this place!!!