Federica and Roberta were very helpful! although the check in is at a later than time than I am used to, so is the checkout time which is much appreciated. They also allow you to store your luggage in their common area well before check-in time which is helpful. The space has everything you need as well as a beautiful outdoor space. It was clean and just what we needed for our one night stay. The only downside is that it is very bright and there are no curtains, which made.it difficult to siesta. luckily we brought our sleeping masks!