Our stay was generally good at Eleganza Luxury Suite.
The booking process was easy and Jacopo sent us the welcome email and was quick in responding to my queries.
The location of the apartment was perfect and we walked everywhere. It was nice and clean and there was plenty of space for 5 of us. The bedroom off the sitting room was partitioned off with wooden slats and a curtain and the top is open so could not use the sitting room at night so as not to disturb the person sleeping there but we were happy enough to sit around the kitchen table until bedtime.
We were informed our check in was at 13.30 and we arrived early and Giulia was already waiting for us. She was very nice and helpful and patiently answered our questions and made suggestions.
A few things need some looking into:
The shower of the ensuite bathroom of Bedroom 2 has a damp smell and the water is leaking out of the shower door and some tiles were missing.
There was a funny smell in the sinks when we arrived but we managed to get rid of it by pouring hot water and bleach down the drain.
The duvet in the first bedroom was stained.
The water boiler had a bit of a hiccup and we woke up on our last day with no hot water. I contacted Giulia who responded quickly and sent a photo of the boiler showing where the reset button was and it worked after we reset it.
It would be great if a welcome pack could be prepared and given to the guests that will have instructions and information such as what to do when checking out, where to leave the key etc and also recommendations of what is in the area.