Roberta is an incredibly nice person. Communication with her was very easy, quick and reliable and she really makes sure the guests know their way and everythings runs very smooth.
The room in reality is even nicer and it is very nice to have so much green in the middle of the city. The bathroom is very new and clean.

I had a perfect stay and enjoyed chatting with Roberta very much as well. I know where to stay next time when I come to Milan :-)