Beautiful and clean apartment in a spacious and modern setting. It had a fully functional kitchen with coffee maker along with a washing machine. The balcony allowed a lot of great light and it had an outside seating area. Bathroom had new fixtures which was great. The apartment is located in a family-oriented residential complex, which is a 10-minute walk from the subway and a further 15 minutes subway ride into central Milan. It is important to note that the area itself offered few options for dining out. The air conditioning was not functional at the time of our visit in early June 2019, but we were provided with a fan (although functioning AC would have been more comfortable in the 80F Milan heat)
The experience itself was quite pleasant, but was marred by the 15 minutes prior to stepping into the apartment. We had asked Andrea if early check in was possible but that was not available, which is understandable. Check in is at 4pm, and we arrived early at 3:50pm. I informed Andrea that we had arrived and he let me know that the apartment was not ready yet, and to wait around the corner and he’ll let us know. I asked for an estimate with a reply of “15 minutes”. To confirm I asked “so 16:05”? He did not reply. He then proceeded to call my cell and stated “What is this, we’re counting seconds now?” in an extremely patronizing way. He continued to say that the housekeeper was still cleaning the apartment and he’ll let us know when it’s ready and “why are you counting seconds?”. I attempted to speak but he talked over me. Once he finished speaking I asked him to inform us when the apartment was ready as I did not want to continue this conversation.
I will say that this is an extremely unprofessional way to handle the situation above. It tainted the experience in the apartment and affected my ability to have further interactions with the host. I definitely understand that slight delays are inevitable, and although I was not particularly looking for an apology from Andrea (which I did not receive), I definitely was not expecting and should not have received a hostile call from him. This was not acceptable behavior toward a paying customer, and had I been alone I would have felt scared to continue my stay.
For this unreasonable treatment, I cannot recommend that you reserve this place.