Thankful they let me drop my bags off early for work in Milan, was difficult to communicate since Rebecca is not the actual host. This is a short term rental agency that does not respond to questions or requests . I asked early on because I was flying in at 8am , but did not get a response and just had to say I was coming for 11 am anyways. Felt automated, and didn’t give more than one set of keys when asked . Not suitable for a group who may go do separate activities due to that. Clean place , clean, and cute! Good area.