I really liked the response turn around. Igor and his team were there when I had a query before hand and when we discovered there were only three or so cups they insistently came over with a dozen new cups.
As you'd expect the flat is quite popular, so certain things were coming apart due to high occupancy - such as pictures falling in their frames, curtain poles falling down, a broken shower head and a very strange knocking A/C in our bedroom. But where they could - in the limited three days we were there - Igor and his team did or promised to rectify these issues. We received a waiver on some extras for our troubles. So all in all we are very satisfied knowing that whoever stays here will receive an even better experience than we did. Good people are behind this property.