WORST AIRBNB EXPERIENCE SO FAR. I was called a liar and "not very smart" by the host. Even though the apartment is very good, two hosts couldn't manage a good hosting. Since my first message to Simone he's being rude by answering that the information I asked was in the description (which I still didn't find). I decided to reserve because the price was ok and the accommodation seemed good. But I admit I was insecure about making new inquiries. When the date of check in was close I send him a message if everything was ok and if he could provide any additional information. He only asked which time I was going to arrive. I informed that I was going by train and the time. He didn't said anything about how to use public transportation or about getting there, but ok. The second host called Chiara said she was going to receive me and we settled the hour. When arrived in Milan I manage to use the subway and I arrived at the place by asking people on the subway. It was raining kinda heavy and I thought Chiara would be waiting us on the door. What happened is that she was waiting inside the apartment and so the problem began. There is no information about the apartment number and no doorman. Therefore I couldn't guess which bell to ring. I'm coming from another country, so my mobile internet was very poor and I didn't know how to call them. So I asked for help in the guys from the closeby restaurant. They explained how to call Simone and again he answered the information was on the reservation. I then send emails through Airbnb to which they responded but as my internet was not very good I didn't see right away. So I was very tired and wet when I finally manage to call the apartment number for the host Chiara to go downstairs. One neighbor saw us and let us get inside the building to avoid the rain on our 20kg bags and us. I was very frustrated and angry, so I tried to explain that there's no information about the apartment number. The host Chiara said that I was LYING about waiting in the rain and that I WAS NOT VERY SMART for not finding the apartment. Like I could guess which bell to ring. The information was not provided at all. I did manage to get to the building but there simple no way to know which apartment. So of course I was very angry at this point, but I never offended the girl. I never said she was dumb or a liar or anything like that - like she did to me. She even said that she was the host and I was laughing at her (?), Like she was making me a favor. Of course, after that we had to go 6 floors caring our luggage while she insulted me. She then gave the...