We arrived into Milan and checked in at the office which was very helpful and the co-host was very friendly! The access to the property is very good and was very easy to find in a lovely location. We opened the front door and were hit with a very prominent and horrible smell of damp and stale cigarettes. The photographs advertised were misleading as the state the property was in, is not true to the eye. The kitchen utensils were unclean and grimey and all had to be washed before use. The bin had not been emptied and the skirting board around the room in places was black with dirt along with the bottoms of the curtains. This immediately damped our happy holiday spirits as we were looking forward to a nice relaxing city break. Into the bedroom the duvet did not have a sheet on and the smell of damp was in the air. In the bathroom all of the ceiling was covered in mould and gives it a very musky uninviting feel. If we had brought more cash with us we would have booked into a hotel. The damp effected my asthma and is a health risk for anybody with breathing conditions or any other vulnerable adult/child.