My stay at this company-run airbnb accommodation was rather unpleasant. I was left with no heating for about 16 hours: from the time I checked in (late at night) till early afternoon on the next day. Despite several attempts I made to get the host to help me with this problem, all I got was a series of pointless messages telling me to do some kind of maintenance checks to the boiler. All this while I was freezing and the temperature in Milan was below 0C at night. The next morning I tried to contact them by phone (this had not been possible the night before because their office was closed) and I was told by email that they would not be open until 12 noon.
At no point did the host/company apologise for what had happened, showing a complete lack of respect and empathy for what I had gone through.
Do yourself a favour fellow traveller, stay away from them.