I hate writing complaints or bad feedback, I’m super respectful and awkward to even do such a thing and I don’t want to discredit any hard work that’s put into running an Airbnb or simply look like a complainer but this cannot go unheard.
Honestly it was dreadful. Dangerous area, couldn’t come out of the station without being followed and catcalled home (not the hosts’ fault of course but this is an important factor to be aware of before I even get into the rest)
Communication from the beginning was awful, I had queried about some safety concerns and kept getting auto-replies with generic messages in regards to checking in and paying extra for checking out etc so it was already off to quite an odd and frustrating start as my questions were few and simple.
The room was a catfish, I wasn’t looking for fancy or modern interior, I expected clean and simple as displayed in the photo on the Ad. It was a lot worse. Very run down, looked as if a rat would come out of nowhere (note: there were no rats) but gave you that creepy feeling. The curtain was half the size of the curtain rail almost so it was bright all night and day round which made sleeping, amongst many of the other factors impossible. It was boiling hot and extremely loud outside, so to say being on the 8th floor would steer away from any noise is a super misleading. It’s very loud that it wakes you up in the middle of the night.
There is no air con or at least a cheap mini fan in the room to (bonus) block out the noise or most importantly, cope with the heat. To make things worse, the pillow was almost non existent I had to roll it up to feel something below me.
Again, I asked for an extra pillow during my stay and never got a response so this was upsetting as I explained I suffer with sciatica so that was super horrid of a host to ignore that concern and very small favour I had asked of.
The bathrooms were always locked on my end of the hallway but didn’t seem to be anyone in there. I had to walk to the other end of the hallway to use other guests’ toilet which was not only uncomfortable on a personal level but quite literal as the shower was only fit for someone as small as a 5 year old. But it was dirty and rundown with most of the toilet seats also coming off the Hinges
—— (Update as I was writing the above complaint before the end of my stay) —— I had received a random message from the host (who by the way ignored messages I had sent to her regarding some concerns not just about the pillow and my health condition but other concerns which I won’t get into) and she asked me why my bathroom key was in another bathroom (so bluntly) when I hadn’t even been told I had a bathroom key during my stay let alone it being placed elsewhere.. I asked her exactly what she meant/what was going on as I was never given a key and hadn’t received a response once again as usual.
The following day I heard the cleaner shouting and I could hear her storming towards my door which made me anxious to say the least. She banged on my door aggressively and gave me a key and showed me where my bathroom was whilst being really patronising in her tone like this whole thing was my fault and I was the problem (this was also literally 2 days in) so was embarrassing to know I was using a toilet which I assume was assigned to someone else. I had also chased Sabrina regarding the messages I sent her because I thought that was just simply awful in itself especially to message me in between so bluntly about only concerns she had in regards to the keys.. and absolutely nothing once again. Just a a message reminding me of my check out and offering to pay extra to check out late once again.
Considering I had kept the windows closed during my stay to block out the noise, I had woken up to tons of bites on my leg which turned into massive bumps later in the day and I have now got to get this checked. To top all of this off, my last night in the room after calling my partner back in London and complaining about it all, I came back to the room to ants on my bed and therefore had an even more stressful sleepless night. (I have pictures but for some reason unable to upload.)
I do not recommend this stay at all, if you want affordable I most certainly would recommend a hostel instead as I wouldn’t even pay hostel price fees to stay here and a hostel would at least be more price justifying with welcoming staff/cleaners (which by the way I did not have my room cleaned once for some reason? Considering I saw her a few times cleaning other guests’ rooms and I also had to go outside the apartments into the hallway where she stores her cleaning stuff to get fresh towels because I was never offered a fresh towel during my stay) I regret that whole stay now and it had such a negative impact on my stay in Milan in general but I hope this helps someone else.
I’m sure there is more I may have missed but I hope that’s enough to be of help.