Vale met us at the door and was so gracious even though we were a half hour late. She was very thorough in explaining everything and had prepared a very detailed guide to the neighborhood and Milan, including their own recommendations. From the start, Francesco and Vale were prompt communicators and attentive. They immediately replaced the electric tea kettle which had not been warming the water enough and were very kind to offer to make reservations at restaurants, etc. They were intent on our having a hassle-free and perfect stay at their place. The apartment was well equipped, sparkling clean, and very well located near the Duomo Piazza. We did not need to used public transportation once for sightseeing. The building was very clean and updated. I definitely recommend Francesco and Vale's place.