Came to Milan for a three night stay with a friend. While the location of the unit is decent, I had an extremely unpleasant experience for several reasons:
-Shower: The drain in the shower was disgusting and filthy, filled with hair. As a result, the water did not properly drain, making it impossible to take a shower for more than just a few minutes. After a few minutes, the water would fill up in the shower to my ankles and begin to overflow from the shower. I immediately notified Altido of the issue, yet they did absolutely nothing about it. They kept sending responses saying “we are getting in touch with the maintenance team and will get back to you” or “we are getting in touch with the cleaning agent and will get back to you” or “we are in touch with the team and will get back to you”. A bunch of empty promises with no action. Made for the most unpleasant shower experience I’ve ever had
-Gym: a gym is advertised in the last few photos of the listing, yet a key card is required to access the gym. Altido did not provide any such key card to access the gym. Similar to their response of fixing the shower, they continued to say “we are in touch with the team and will get back to you.” Not surprisingly, no follow through! The main reason why I booked the airbnb was because it had a gym. False advertising. I hope that Altido removes these gym pictures from the listing to avoid deceiving future guests!
-Bed frame: the bed frame is all scuffed up. The pictures in the listing have a pillow arrangement that conveniently covers up all the marks!
All of these issues could have easily been resolved, yet Altido merely offered a slew of empty promises. Very disappointed with their service. Would not book book one of their properties again.