What I liked about the flat was that it was newly refurbished and smelled clean. It also boasted a new fully equipped kitchen including a dishwasher, oven, hob and microwave oven and a bathroom that included a washing machine and a powerful jacuzzi shower. What I liked less was that the toilet which had an odour and looked less than clean. Moreover, the bed springs on the sofa bed were also squeaky and the refrigerator made an intermittent noise all night which made it hard to rest well.
I think all hosts should be obliged to send an automated message of welcome and explain the communication process and give any further instructions. In the absence of such communication, I decided to contact the phone number listed for Rosanna 3 days before my stay. But the Whatsapp profile pic that came up was of a man. Perhaps it was a husband. I'm not sure because he never identified himself and always replied to my messages in a perfunctory manner.
Imagine my surprise when I got there to realise the person checking us was a cleaner and not Rosanna at all. None of this has been communicated to us beforehand. All in all, not the best experience I've had. So one star less for the poor communication and another for the off putting toilet—three stars in all.