Key pickup was easy and seamless and the place was terrific: excellent location in the heart of a very hip part of town. Great for going out, but the apartment itself is very quiet because it faces a closed courtyard. There is also a good air conditioner in the apartment, which we hadn't thought of, but turned out to be a wonderful feature during a very hot July weekend. The furnishings are currently slightly different than the photos shown on the website, but everything was very comfortable and clean and we were delighted by our stay. The bathroom does not have a shower, just a detachable shower head in the bath tub (something that many Europeans wouldn't even twice about, but worth mentioning for American guests, who may prefer a standing shower). All in all, a great place and a great value: I would absolutely stay in the apartment again if personal or business travel brings me back to Milan!