We did not meet Camilla personally and were welcomed by the 'concierge' (not what I would call a warm welcome, they had forgotten we were coming with our kids while I had mentioned it several times in my emails, so she had to come back to prepare the sofa bed for the kids)... But it did not matter really. We had a really nice stay in sunny Milano. The place is just like on the photos, very clean and convenient, the balcony is very small though (less than 1 square meter and in early May you get the sun until 9.30 am approx.). Our bed was very confortable, the kids slept well on the sofa bed. We found the location was quite noisy (traffic noise from cars but then it's Milano), we were woken up around 7am on Saturday morning by some heavy noise just below the window (garbage trucks?). Apart from that there is a really nice park 5 minutes walk from there and it's about 25 min walk to the center of Milano, we did not use public transport during our stay. Camilla recommended some nice places to eat and the book left in the flat with things to do and see was really helpful. We would recommend the place.