Everything's is as told. We came much early in the morning and they let us put our luggage in the cellar because the house was still occupied. But when we came at night, our luggage was there and the house was ready. It's very clean, spacious, and fit all 6 of us comfortably.
Pietro and his Mom gave us some complementary necessities in the kitchen: coffee, milk, even snacks, and also in the bathroom: soap, towels.
The location is very near to the tram & Metro station, so it will be easy to go anywhere around the town. Some restaurants and convenience stores are nearby and open until night for hungry guests.
We have some mishaps in the elevator but it's because of our own mistake. Just follow the rules and do as they say then it will be alright.