Susanna was an extremely welcoming and friendly host who responded almost instantly to every message before we arrived, and had everything in the flat perfectly in order on arrival. The flat was very spacious and homely, with much of the usual furnishings still there, making it feel like staying in one's own home and not at all like an impersonal hotel. The bathrooms were great, the aircon (essential in the summer) worked very well. The location of the flat is very convenient: 5min walk from the main train station and from the metro that is just two stops into the tourist centre of town. To top it all off Susanna left us a delicious bottle of prosecco, which was extremely generous. I would recommend 100%