We started to exchange messages with the host at 10:39am when we were on the coach from Milan Malpensa airport to the apartment. We were informed that the housekeeper will be there and to leave our luggage and leave and come back later. This was short notice!
The previous guests didn’t leave on time which we said was fine as we wouldn’t arrive before 12pm. We arrived at the apartment at 12:20pm, she asked us to wait outside while the housekeeper arrived, the host was not present. The housekeeper arrived and went to the apartment first, we waited outside for 15mins. This is when the housekeeper began to clean. Once we went inside the apartment, it still needed to be cleaned (all the rooms/ bathroom) and we said okay but we needed to charge our phones if you want us to leave and come back later. We have been traveling from 4am and this was our first time in Milan. We said that we were not going to use any other room apart from the living room. We stayed for approx. 20mins and left.
When we came back in the evening, the apartment was clean but in the bathroom there was more than one used bar soaps. This is not hygienic!
We didn’t want to make a big deal about this, but when we mentioned this at the end of the trip, the host was very defensive, saying that the apartment was very clean. The apartment was being cleaned upon our arrive, this should have been done before we arrived as they had plenty of time.
So we requested the cleaning fee from the host and she refused and asked us to contact Airbnb directly.