Francesca greeted us warmly and was very understanding about our delayed arrival. Her communications were swift from the time of our reservations through our stay.
The apartment is set-back from the street, which you enter from a private courtyard. There's a small elevator for luggage (and one human) and her apartment is on the first level -- up two flights of stairs. The place itself is crisp, modern, spacious, and clean -- exactly as photographed. There is ample storage for suitcases within the wardrobe units in each room and there's an excellent nook for coats, as well. The bathroom is modern with a double sink, good shower (with a choice of two shower heads - which is helpful if you're tall), and an enviable European towel warmer. Francesca left us with two sets of keys for our stay and was very flexible about our early morning check-out.
The neighborhood itself is ideally located, filled with restaurants, cafes, and shops, and is a short walk to downtown.