This is not a typical Airbnb experience as the owner of this property has over 800 properties in Milan and many others in Italy. I was told I could not check in after 9:30 pm when I knew the property description allowed this with an extra fee. We were unexpectedly late due to traffic. We were in contact with the office yet had to remind them of their property description to be allowed a late check in. It cost me an additional $55.00. The bathroom was dirty -- smell of mold and mildew in the shower which needed a very good cleaning. There were several pieces of hair on the toilet. The internet stopped working. I sent a message and never heard back. I asked upon checkin for another towel and was told that cost more money. I was there for 4 nights and was only given 1 big bath towel. I was told to leave the keys inside the apartment yet you can not lock the apartment without the key. So you will have to leave the apartment unlocked and be liable. This is a large company so not the expected Airbnb experience. There should be a separate section for rentals such as these.