The apartment was lovely and clean and exactly as shown in the photos. We didn't meet Michela but Elisabetta met us at the apartment and showed us how to work everything. The location was ideal - we only spent one night in Milan but the apartment was well placed for the sights we wanted to see. We were able to easily walk to the Duomo and the station.
There are some little brochures in the apartment with tips on places to eat - a nice touch.
The features in the apartment are great - we had great fun playing with the light settings and the shower is excellent!