He was not there to receive us but I did not give him info on my time of arrival. So in his defense, I can understand why he wouldn't wait around. But luckily we could get him on phone and were able to access the apartment.

The next day, we left before he got to the apartment so we never really met him!
But he was courteous on phone ;)
And he offered to keep our bags for a couple of hours in his own apartment that was quite gracious.