We were extremely happy when we found this apartment available for our date, we were booking quite late before our arrival to Milano and for the price the apartment looked great. We were very satisfied with the location, there is a great connection to the centre and to other attractions (tram and bus stop few steps away), nice café across the street (highly recommend for breakfast). In the beginning we received a list of rules to follow, including check-in and check out time, noise level and so on. We were asked to let them know our arrival time so that they can manage and welcome us without any delay as they are busy and take care of many apartments. We followed the rules, notified them of our arrival time, but due to their busyness, they (accommodation team) rescheduled the time 3 times. In the end we waited for the person to accommodate us for at least 45 minutes.
Overall, the communication was quite chaotic and unorganized (you don't really know who you are chatting with and who is supposed to meet you). Once we finally arrived after settling in, we noticed that the headboard was very worn out and the leather(?) was peeling off which was truly unsettling. This problem is not visible from any pictures on Airbnb and after we required a solution, we were left ignored and the problem remained unsolved. The only positive thing about this particular apartment is probably the location itself. It's a shame the owner does not pay enough attention to details, which should be in the *centre* of his/her attention. And because of this we will definitely not book again and unfortunately cannot recommend.