Terrible experience. When we arrived for our stay, the door to the building had broken - a situation they had been aware of for hours before our arrival - meaning we NO ACCESS to our apartment. Rather they provide a ready solution, they suggested that we should just ask neighbours in the building to let us in (it could only open from the inside), failing which, phone the the host and someone will come on a scooter.
After some hours of demanding we be provided with a more concrete solution (we wanted to go out in the evening and would be coming back late), we were moved to a temporary accommodation. Sadly, by that time, we had missed Italy's Republic Day celebrations with our other friends - part of the whole reason we had come all the way to Milan.
Extremely disappointed.