1. Air Conditioning: I asked the host if the unit had air conditioning. This is a make it or break it for us when booking. We sere told “AC is working properly”. Upon arrival we discovered none of the bedrooms had air conditioning. The main room had a condition attached to the wall that had limited cooling. When reaching out to Mauritzo about the situation he said “madam, I answered you properly”.
2. Unhygienic and malfunctioning Bathrooms: Top of toilet is broken. The toilet had issues flushing. The bathroom had cleaning buckets
3. Dirty Apartment: the apartment was filthy. The floors were dusty, many holes and a a lot of damage. Cleaning supplies were in every closer. The dishes in the kitchen were all dirty. I had to wash each item before use. No paper towels were provided so we needed to buy that and the towels provided were extremely tattered.
4. Definition of Super host: To be an Airbnb superhost you are expected by Airbnb standard to be “the best in hospitality. We had to pay extra to have someone who was not Maurtizo greet us and give us 4 pods of coffee and 4 tiny containers of shower gel for 4 people. There were not even a tiny bottle of water. How is this a reflection of Airbnb’s criteria. In addition when calling the host after this experience he told us “ You do not like it, you can leave.”