We didn't get the chance to meet Francesca as she was out of town at the time of our visit; however she sent a friend to welcome us and show us around the apartment when we arrived which was much appreciated. The apartment is exactly as seen in the photos with everything very neat and clean. It is spacious and very comfortable and extremely well situated for anybody who wants to spend time in and around Milan. There are two Metro stations at five minutes walk from the apartment as well a bus stop outside the main door and a tram stop across the road. The only problem we had was that the air conditioning broke down during the first night of our stay and unfortunately Francesca was unable to get a technician to come and repair it. Milan is extremely hot in August so sleeping was a little difficult! Francesca kindly gave us a small refund to compensate which was a nice gesture on her behalf. We thoroughly enjoyed staying in this apartment and would certainly go back the next time we are in Milan.