It was my first time booking a place with airbnb and it was such a great experience with Francesca!! Her place is absolutely lovely!! More importantly, Francesca and Marco are extremely helpful - they gave me lots of directions when i got lost and even picked me up from the bus stop!! Only small problem was the wifi didn't work but Francesca gave me an ethernet cable so it wasn't a great deal. I would definitely stay with them again if i ever visit Milan :)