Francesca was incredibly helpful during my stay in Milan. Checking was easy and she had all the maps and directions I could need. She also had a book she had made of the places to visit and a short review of them, a guide book from a local is so valuable! The room was beautiful and adorable, I loved it. The breakfast was awesome! Neighborhood was not right next to the historical center, but the bus was easy and she gave very detailed instructions on where to catch it etc., so that was not a problem at all.