The pictures make the apartment look a little better than actual, but the apartment is exactly as described and shown. Was nice to have kitchen supplies to use as well as bathroom towels. The temperature of the water in the shower was a little tricky to adjust, but it settles after a few minutes. Cristiana is very responsive and fast. It was a little tricky to coordinate the keys however as she was traveling, so had to work with someone else she told us to contact. This was a bit hard as we were three people, all traveling from abroad on different flights that all got delayed. Besides that, great stay and convenient location for us (studying at Bocconi).