Francesco's apartment in Milan was perfect and was everything we were looking for. It was clean and situated perfectly in an accessible area of the city. We were within walking distance to the subway and the tram at all times and close enough to major attractions (ie the Duomo, etc).
We didn't get to meet Francesco as he was on vacation but his business partner, Giorgia, met us instead.
There were some issues with our arrival, as our flight was an hour late leaving Toronto. However our flight landed in Milan at the expected time and we advised Francesco we were right on schedule and he said he'd let Giorgia know. Unfortunately Giorgia was not easy to get a hold of in the beginning which is why we had messaged Francesco instead...also we followed the instructions on how to enter the building but no one was there waiting for us, so we waited for about 15 mins before Giorgia arrived.
All in all a great place to stay but our arrival seemed to be a bit hectic. In spite of that, I would still recommend this flat.