Federica's husband, Lorenzo, received us as she was away. He helped us carry our heavy luggage up the stairs. He also explained to us how to use the washing machine and how to go to the nearest supermarket and to the Milano visitor centre. The apartment heater turns off during the night, so it can get cold in the morning. The apartment was clean and cozy. During our departure, the housekeeper arrived at 9am and called for a taxi but we stood in the cold morning but still no taxi came after 30min. Luckily we asked a pedestrian for help to call a taxi, otherwise we would have missed our train at Milano Centrale.