We got a warm welcome from Sefora. Arrangements for initial meeting were easily made. We were the first guests in this totally refurbished apartment, so we struggled and hopefully succeeded in keeping everything whiter than white! The apartment is beautiful, very tastefully decorated. Well equipped, from microwave to iron to lots of towels and even a welcoming bottle of wine. Location also excellent; short, easy tram ride to Piazza Duomo and an easy walk to the Navigli. Pizzeria Naturale nearby great for takeaway pizza. Supermarket across the road more than adequate, also a nice fruit shop. Has the advantage of being on a busy street yet is set back from the street so there's no noise. Good internet. No complaints whatsoever and Sefora assured us that if there was anything we needed, we should call her immediately. Air con a bit confusing with three remote controls so make sure you find out how it works at the beginning. We found it a perfect base for our time in Milan.