The kitchen utensils were dirty. There was microwave, instead there was a tiny oven that was extremely dirty inside. We had to pay a very high cleaning fee which didn't reflect the "cleanness" of the apartment
Apartment description claimed there was shampoo and bath soap in the apartment but there were none. We had to buy our own. There was not enough toilet paper so we ran out of toilet paper.
The host didn't appear, another person came instead of the host who didn't speak english, just italian and we had problems communicating. The worst part was check out because we asked the host the day before if we could have a little bit more time for checkout and she replied next morning an hour before checkout denying us that extra time. Then, when we were about to leave the apartment and the person was rude, didn't even look us in the eyes and didn't even goodbye. She never asked during our stay if we were ok or we encountered any problems, and also she didn't ask us at checkout if things went ok. Horrible care.
Unsafe neighborhood, near a neighborhood what locals called "guetto" , "worse than Bronx" where there is prostitution, theft, and drugs. Far from Metro line and the route from the apartment to the metro felt unsafe. We had to take Car2go from metro to apartment because we felt unsafe. The worst part is that we asked the person who recieved us and she said that is was a safe area while other locals said the contrary.
Difficult communication with person who recieved us. Neither her or the host asked us if things were ok. They didn't even bother to explain how to move around Milan, unsafe areas to avoid and sightseeing.
Contract was in italian impossible to understand what we were signing so we had to take pictures of the contract just in case. The invoice was in italian too.