Terrible experience! We booked an apartment for one night in Milan, after their confirmation we received a link for online check-in, where we tried to check in more than 10 times but it didn't work. When we landed in Milan, I called them to tell me the same on the phone if you can succeed online, if not we can't help you. The girl who answered the phone herself couldn't find our reservation under the registration code, but she founded by the name. In the end we didn’t enter apartmant,we called several times later nobody answered, we paid for the apartment we didn't stay in because we had to take Hotel. We asked for a refund, WHICH WE DIDN'T GET!!! I DO NOT RECOMMEND!!!