Simone and Hostmate team are a nightmare... I feel conned.
As soon as I booked, I found out that check-in is restricted from 15h to 18h in their offices (25min walk) or in the flat starting from €15 to €40. Interestingly they know it is a problem, because they immediately accept cancellations at a 50% fee.
Their arrogance is absolutely shocking.
The payment needs to be done in a separate platform to AirBnB, but it gets better: that platform ask for a bunch of personal data that you shouldn't have to give, such as: copy of ID, selfie, bank details, and consent to direct sales and marketing strategies (against GDPR).
The location is not by any means the best, I felt unsafe and uneased. The house is full of cobwebs and to top it up, you can hear everything the neighbour says or watches on TV (fyi the flat doesn't have TV and aircon as you might have guessed doesn't work shutters don't close properly either)
I have 0 intention of staying there again.
I have photo evidence of everything as I am sure they'll make a bunch of false claims and be extremely defensive as an answer to my post.
I left the room in similar condition to everywhere I've stayed before, and you can see what other hosts have said about me.
FYI there was a very large hair inside the bedding and another in the radiator near the toilet seat.