My experience with Anna and her apartment:
Me and my friends arrived later than expected late in the evening and Anna was there every moment to guide us to the correct location with excellent communication. When we finally arrived, it was midnight... And we had not eaten, yet. Anna offered to drive us around the neighborhood to Porta Romana and even took us to several restaurants and asked the staff if the kitchen was still open.
She kept giving recommendations and asked if we needed anything every day of our stay and was the friendliest, most down-to-earth host I ever had.
- Communications: 5/5
Like I mentioned, she guided us every step before check-in, and actively kept in touch with me throughout my stay. What I didn't mention was that even before my arrival, she answered all my inquiries and even was attentive enough to read my profile to find out what I like and offered recommendations!
- Location: 5/5
At first, the apartment seems to be in the outskirts of town, 15 min walk from the metro. I'm a metro person, but Anna told us about the tram that is a block away from her apartment. I ended up taking the tram every day. The tram system takes you within 20 minutes to Centrale Station and Il Duomo as well as Santa Maria delle Grazie. You can also take the tram to nearby Porta Romana for food or even to Navigli, a more young and hip neighborhood.
- Accuracy/Cleanliness: 5/5
All the photos you see pretty much reflects what her apartment looks like. VERY clean and tidy. The loft room is super comfy, and the other two singles are just as nice. It's a rustic looking apartment typical of Europe. What Anna did that was surprisingly personal and charming that made the place seem like a "home", was the many photos of her and her family. Not many airbnbs go to the effort or thoughtfulness like Anna does.
In summary, don't let the location on the listing deter you from booking one of the best kept hidden airbnbs in Milan. Anna is the nicest and most thoughtful person I've had a chance to rent from, and you will not have to worry about communication issues with her.