Karin was quick to respond to any questions I had, the apartment is in an excellent location right near all the restaurants and bars of the Navigli area, but very quiet in the apartment. Also close to metro station. Felt very safe coming home at night. The apartment is lovely and roomy and light, with balcony off kitchen over looking the canal. The only disappointment was the pull out bed not so comfortable but the main bed very comfortable. Would stay here again.