My wife. son, and myself had a wonderful experience at Chiara's home. We were visiting Italy for the first time. I communicated continuously with Chiara. She met us on the street as we got off the bus, and made us feel home immediately. There was plenty of water, and snacks. She gave us a conversion plug to charge my computer. The apartment is in a gated community of buildings. Very safe, and clean. Very homely, and decorated apartment. Dropped off the keys in the mail box after we were done. I would happily recommend Chiara's home to any one visiting Milan.