Paola was a very responsive host, and very flexible to our ever changing check-in and check-out times due to the unpredictability of air travel. When the Internet stopped working, she took care of it immediately. Paola met us at the apartment for both check-in and and check-out and made sure to show us how to use the somewhat tricky shower. It was a great hotel alternative, giving us a small kitchen and dining area in addition to just a bedroom and bathroom. The location was amazing, located on a beautiful pedestrian only street (but very close to the end of the street for easy taxi drop-off), in the best area of Milan (Brera) and right next to a grocery store, ATM, restaurants, etc. There is also a taxi stand just a few minutes walking away. It can get bright in the morning and throughout the entire apartment since it is very open, so be sure to bring an eye mask if you are sensitive to light while sleeping. There is some noise from the street - not people so much as cars and trams going by - which could be bothersome for a light sleeper. We did not find it to be too intrusive. The beds and linens were very comfortable. All in all we had a great stay at Paola's apartment!