Not a great experience... At times Tihana was very nice but others she made us feel very uncomfortable and treated us as kids, yelling at us for using amenities that were included in our booking. We started the washing machine and she yelled at us for doing so. It was in a private section with a door separating it from her area of the house so we thought we could just use it. If she wanted us to ask first I wish she just told us that ahead of time instead of yelling at us. We also turned on the AC in our private room since it was hot and she yelled at us for doing so because it caused a blackout since the oven and washing machine were on as well. Again, just wished she warned us of these amenities that were not self service but were claimed to be included on Airbnb. There's no key to lock the bedroom and the bathroom isn't exactly private. The shower is in the middle of the two bathrooms with glass doors on each side that connect the two bathrooms. The toilet was broken during our stay (wouldn't flush properly). Though she did say that's why her prices were lowered, she never warned us of this ahead of time. There is no hot tub as listed in amenities, it is just a bath tub. And lastly, make sure to scroll down on the confirmation email for all of the detailed instructions on how to find her place. We overlooked that email and it made our arrival process difficult. We ended up leaving a day early from Milan to Como because the overall feel from the experience made us uncomfortable and hurt the mood of our trip.