Check in process was very smooth. We were contacted well ahead of time and provided a phone number for Hans, who then met us at the suite and set us up with a code to enter the suite. The suite is set up like a hotel room - modern, comfortable and well decorated. Location is perfect as well - right in heart of downtown, close to all tourist attractions, but tucked away on a quieter street. There is a public parkade, grocery store, coffee shops and several restaurants all in less than a 5 minute walking radius.