We regret that we chose to stay in this apartment. Not because of Massimo, who was really nice to us while giving the keys and also understanding after the problems we had with his colleague Simone. I have never seen such a rudeness and misbehaviour. Just because the first thing we did on phone wasn't saying our names he accused us considering him as a slave and said: "I can educate you." !!!!!
As his colleague Massimo said we are welcomed to call them for any problem, we mentioned our problems to Simone.
The AC wasn't hot enough and it was cold at night. In the morning we all checked the AC and I really wonder how he possibly could imagine that it was hot enough!!! The water drainage in the shower was blocked and water was all over in the apartment. And in such a situation he said these exact words: " Don't know how it was possible that it's not working just for you. Maybe you created a problem?"
How can I make this happen!?!? And why in the world I would want to ruin my 2 days trip by creating any problem in the apartment!!!!
I wonder how such an organization/ a company exists and works in harmony while having a member like Simone. I wish we had never had a contact with Simone, he is not capable of accepting a problem of his own and solving it. He should be thankful to have Massimo as his colleague. We are paying for a service and this shouldn't have been what we get in return.