The bedroom in the apartment was small but roomy enough for one person, and the bathroom was also very nice, had everything I needed, but I didn’t find a towel. The apartment didn’t feel too clean; it felt like someone left in a hurry, but it wasn’t dirty either. Furthermore, I never met Serena as she wasn’t in Milano during my stay, but she seemed nice, and was open to answer any questions I had and mostly answered quickly. However, communication was not always too smooth, and the check-in wasn’t too smooth either, a lot was unclear to me which made me feel a bit uncomfortable as a solo traveller, in the neighbourhood in which the apartment was located. There was a 24hr supermarket very close to the apartment, which was very convenient.