we had a wonderful few days exploring Milan, we had to wait about 10 mins for Giovanni to arrive as I'd called him 3 times and not much of a response, he did arrive however and was fairly helpful, it was mostly clean the kitchen could have been cleaned more and better but we didn't really use it, we were not also allowed to leave our luggage with him for 4 hours before our flight, didn't understand that, as most do allow it, also I had asked him for recommendations for places to eat before we even arrived and he responded days later with.... so I wasn't happy about that, other than that about 20 mins from the duomo from the apartment via tram and had a great time with my friends the place did not disapoint my time away for my birthday