first of all, our host Ezmira in person, is very nice and kind. however, communication was a huge issue. I booked this place 7 days prior to my arrival, and I have messaged her numerous times via airbnb messaging system, email, direct text messages and calling etc to no avail. I ended up having to contact airbnb twice, once 2 days before my flight, second time when I arrived at Milan airport, where I had to make long distance call. and I also had to make another long distance call to our host twice just because she nearly never replied to any of my messages. Even after contacting her, I had to wait outside of her apartment for 30mins because she failed to be on time to meet us at agreed upon time.
The apartment itself is alright. Bed was comfy enough, towels were provided, and it had everything you would expect to see in an apartment. However, the water pressure in the shower was awfully weak, there was a construction outside of our apartment at the time I stayed, the floor was not very clean, the wifi hub doesn't come with an adapter and it only has a USB cable for power input, luckily I had a changer that has a USB port but it means I can't charge my phone as I power the wifi hub. There were towels hanging all over the apartment (host was collecting them when we arrived), washing machine was left running after our host left, so I felt as if the apartment was not ready when I arrived.