We never met Alberto in person, but he always responded immediately. Lilian, who recieved us, was very nice, however she only speaks Italian and Spanish. We arrived a bit too early, but it was no problem to get the keys already and leave our luggage in the appartment while Lilian did the cleaning. We found a very nice litte restaurant just a street further. Also, the 24/24 supermarket nearby is very handy. It's a 10 min walk to the M1 red line to the Duomo, so that's very easy to do. Just walk down the Viale San Gimignano to the roundabout. The appartment itself is big enough for 4, you only have to unfoild the kitchentable a bit to make yourself a place to eat. In the bedrooms there's lots of space to put your things. The bathrooms were nice as well. Overall, a nice experience!