The place was great, just like the pictures - clean, spacious, comfortable, great amenities. Very close to the train station and about a 10-minute walk to the metro station to get to the downtown area.
I was traveling without an international phone plan which made the check-in process difficult. You must click a link online to open the front door or call Elisa to unlock it for you. Since I didn't have data/phone service, I was unable to do this. I got Wi-Fi down the block at a bar, clicked the link, and yelled to co-travelers who were standing outside the apartment to open the door. It was a process, but it worked. I recommend not staying here if you don't have phone service/data
We had water heater problems and Elisa and Rosario were on top of getting a maintenance person there during our stay. They were very proactive, kind, put in lots of effort to fix the hot water problem, and reimbursed us for the difficulty. Despite our difficulties, I loved our stay and would rate them highly