Marco allowed us to drop of our luggage early which was a massive help. My family and I had a great time in Milan and his father was extremely helpful in providing some local tips. The only thing that I would have liked to have seen would have been some instructions for the AC. It was very difficult to maneuver. The place was clean and everything we needed was included. He made shampoo and conditioner available along with towels and the room was cleaned daily. Great deal!! The shower was a little tricky but doable and you will want to ask how to work the door lock if you are new to Milan.