This was a nightmare for us. In one of the hottest weeks in Milan the air conditioning broke, they could not repair it until after our stay was over. The apartment was over 30C at night, it was very difficult to sleep. Owner could not provide fans for us. When walking barefoot in apartment my feet would become noticeably dirty. We received majority of refund but still had to pay owner 50 euros for staying there even with all the problems and also still had to pay expensive Airbnb fees. The owner response rates were very slow and sometimes not making any sense. Often reply’s to my questions like where to park were very short non-descriptive. No iron or coffee materials supplied. Our worst AirBnB experience to date.