We loved Milan! The apartment was great. There were toiletries and good linens supplied. Anna was very accommodating. The apartment was very clean and it has air conditioning which is great to use. However, the bed was VERY firm and the pillows gave me a headache. I didn't sleep well maybe because I am used to softer mattresses and pillows. Just be prepared for that. The pull out sofa was more comfortable than the bed. The neighborhood was a little scary at night and the apartment is quite far from any metro. We had to walk 15 minutes to the metro so prepare for that also. Overall we still had a great time and loved the clean and spacious apartment.