The apartment was perfectly fine, however Donatella was a rude host. I accidentally rang her door bell late on the first night thinking it was the room my friend was in. She shouted at me and I received a harsh message the next day despite my apologies. Additionally, she shouted at my room mate the next day and pulled her arm to take her into a different room as she was telling her off. I understand my mistake was frustrating however her response & the verbal abuse received as a result was both unprofessional and unreasonable.