Bad experience and unfortunate situation during our stay. My friend used the bathroom early in the morning, locking the door as usual. Somehow the lock broke and he became stuck in the bathroom. This was a terrifying situation especially for someone with claustrophobia. It was a very scary moment for all of us and really ruined the start to our holiday.
We tried to call CleanBnB support but there was no answer, or an emergency help line (which there should be for any property). After about 30 minutes we had no choice but to call the emergency services / fire rescue.
As you can imagine this was very difficult for us as we do not speak Italian. The firemen came, after trying to open the door manually he said that the lock was old and broken, he has to force open the door finally freeing my friend. At this stage my friend could hardly breathe and had to lie down afterwards.
This whole situation was very bad for us all and spoiled our experience of being in this Airbnb and also our weekend in Milan.
The terrace shutters do not work - and the property is badly in need refurbishment. The customer service was immensely disappointing and CleanBnB have simply not replied to any more of our messages.