Elisabetta was friendly, accommodating and helpful, she offered us recommendations and ensured we had everything we needed. The place itself is excellent, the views are fabulous and the bed very comfortable. It is in a great setting, not far to walk to both the Navigli area or the centre of Milan. Be prepared get your legs moving if you are not a fan of elevators as there are a lot of steps up!! We really enjoyed our stay here and would definitely recommend to friends and family.