For check in we reached out for instructions the day before and were advised to reach out to the concierge, there was a delay in communication with the concierge which created some panic as it was the day we were arriving. Once we got in touch with the concierge (we had to call him) check in was done quickly in the lobby we were provided the keys to go up to the unit, located on the 2nd floor. The apartment building entrance is off to the back and difficult to see from the road/lane way, when you walk in to the ‘lobby’ it smelled like an ashtray. Our first impression of the apartment was different than what we expected from looking at the pictures, each room is individually contained and the air conditioning units are only in the bedroom and living room so the other rooms get very hot. It also had a smell like a man’s gym locker which wasn’t pleasant. There was no shampoo as noted in the listing so bring your own. The apartment is quiet we didn’t see or hear anyone during our stay. They are doing construction on the building across so one of the road/lane access is closed. A taxi ride from the Milan airport was 110 euros, this was after negotiating with the driver, it would have been more. Apartment is within walking distance to restaurant and the duomo which was great.