Our host was wonderful. My phone broke while I was on vacation and we had a hard time communicating as to when I would arrive at check-in. The situation was completely my fault but it was nice that he was so understanding about it. As for the place we were very happy with it in fact there was three of us staying there so one slept on the pullout bed and he had it made for us upon arrival which was very nice. He also recommended some great restaurants which we thoroughly enjoyed. Overall we loved Milan and loved our Airbnb and host! We highly recommend staying here!