What an amazing way to start our Italy vacation! Ferdinando really set the tone for our entire trip. He met us not once, but twice, at the flat since we arrived earlier than the previous guest was checking out and he wanted to make sure we had a place to put our bags until the flat could be cleaned and ready for us. Since we were on a 3-week holiday, we had multiple bags and this added gesture really meant a lot to us since it allowed us to explore Milan for a few hours without our luggage. Ferdinando provided a great coffee recommendation (that's only a 2 minute walk from the flat) and when we asked about any fabulous local restaurants - he gave us another great recommendation AND he made us a reservation (since neither of us speaks Italian). Ferdinando is also a wealth of knowledge - he provided us with a custom map that allowed us to easily navigate Milan. It also highlighted several bars, restaurants and music spots - several of which we visited and all of which were great. The loft was as pictured and measured up to our expectations - it was clean, centrally located and exactly what we were looking for. For those that need it, there is AC but if you leave the window open, the cool breeze in the evenings is lovely. There were several additional thoughtful items left in the loft (water, a couple beers and a webpocket which allows you to have wi-fi in Milan - Ferdinando took the time to explain to us how to use and charge it). If I could give this 10 stars, I would. The location was spectacular, the loft was perfect and Ferdinando was the most amazing host. We will definitely be back to Milan and plan to stay with Ferdinando and Carolin again. In fact, we've already recommended them to a friend who is looking to travel to Milan in the fall!