Patrizia was very accommodating and communicative. I arrived earlier than the normal check in time and she was flexible enough to allow me to drop my bags and check in early. The location is wonderful - I walked everywhere for the day I was in Milan; to and from Garibaldi station (has a direct train line to Malpensa airport), to dinner, drinks, shopping, and venturing through Porta Nuova, Isola, and Brera neighborhoods. The apartment was very easy to find, get into, and was equipped with ample space - the biggest bathroom in Italy I've yet to come across. Patrizia and her lovely dog made great companions for the one night I was there. Dog was very mellow and quiet. Everything went well coming in and out and Patrizia gave wonderful recommendations for even my short time there!