We were greeted by a friend of the host who took a lot of time to make sure that we understood everything about the apartment and also showed us how to get around the area and the city which was very helpful. The apartment was as described and located perfectly for walking to many of the main areas of the city such as the Duomo, the Metro and the major train stations all of which was very convenient. Our only concern was keeping in contact with the host because at one point we lost wifi and the only way to get in contact was through the wifi of a cafe. All in all, a good experience.