Maria Rita was terrific! Our flight from Toronto was delayed so that BA had to book us on a later flight to Milan. We were also experiencing communications difficulties so that our messages did not get through to her. She was getting panicky by the time we got through to her at 3:30 after landing. We had a lot of luggage and it took us a long time to get to the flat. Despite having a previous appointment, she waited for us at the flat, explained everything, and got us settled.

The flat was very clean and exactly as advertised. We were able to settle in without any difficulty. The subway station was a block away, there was a large supermarket across the street, the neighbourhood was quiet and safe, and the elevator solved access problems. She also made sure that we would be able to navigate Milan by supplying us with the appropriate maps.

Maria Rita allowed us to leave our luggage in the flat while we got some last-minute sightseeing done on our last day. Although she asked us to be back by 1 pm, she was still there, as cheerful as ever at 1:15 when we returned. She called a taxi to take us to the airport.

To summarize, Maria Rita and her flat met all expectations. We rate her very highly and would recommend staying at her flat unreservedly.

Sincerely,

Paul and Vittoria