Abusive behaviour by the host when I asked to check out a day early, creating severe problems with returning to the property to pick up luggage. She agreed on a time for me to return after shouting and threatening me (which upset me a great deal), also to accept the booking change. Then she made an arrangement with Airbnb I couldn't have my money back unless I came an hour earlier which meant I had to leave my work, which she knew my trip was for. This caused me many problems and much stress as a consequence. When I arrived back at the property she had locked me out from the inside on purpose. During the stay, she constantly bombarded me with unnecessary messages on Whatsapp. I felt harassed whilst outside of the apartment. Her comments about Japanese women were racist and inappropriate. She told me “They are all whores who spread their legs” That is entirely unacceptable! This racism should be flagged. Would not provide me with the actual apartment information until I arrived at her workplace for keys and she examined me. This being the other side of town from the main entry point of Milan and even further away from the actual apartment. 40 mins by taxi in bad weather. She did not inform of this distance when booking. She does not offer any reasonable measures for check-in considering her different working hours to most hosts. The bed (camping bed) was very uncomfortable causing back pain. There was no bedding, no duvet/pillow, just a thin sheet & chair cushion. The bedding she actually keeps for herself. I was very cold in the night, especially sleeping directly under a draft from the skylight window. I developed a chest infection during this time. She came home at 3.30am waking me up, shining her phone light in my eyes after turning on the lights, and banging around, other nights 2 am. Couldn't sleep in these conditions. There was also an infestation of bugs i.e ants during the stay around the eating area. She is bossy and overwhelming in general. Made many complaints about previous guests and her experiences with them. Awful stay. Expected different. Seemed ok before the meeting but in person is very different.