The Gelso apartment exceeded my expectations. It was large, airy and had a wonderful balcony that looked into a courtyard. Greta was very welcoming and went over and above to help make our stay comfortable. She wasn't able to meet us at check-in but made arrangements to have someone else there. The place was as described. Would definitely stay there again! The only issue is there's lots of steps as it's on the 4th floor. If you have large luggage or any disabilities, there is no elevator. The air conditioning was a huge plus though as many places in Milano don't have it.