This was our first airbnb plus experince and we are so disappointed. To be honest it was much worse than our previous experiences with normal airbnb (not plus). We're quite surprised that this unit is still in airbnb plus.
WARNING: the apartment and the check-in office are at the opposite sides of milano central station! The host did not clarify that to us although we specifically told them we'll be arriving from Milano centrale station (train station).
So we had to drag all our luggages to 300 meters to the east side of the station to get the key, and then we had to re-drag the luggages again about 1 kilometer to the west side of the station to get to the apartment.
If you are traveling with another person or more and arriving at centrale station, I would recommend that one person get the key while the others wait at the station with the luggages, because you will have to get through the central station again to get to the unit anyway.
Arriving to the apartment at last, the elevator was small as we were struggling to put our 3 luggages in. (The unit is 1 floor up from the lobby).
As for the unit itself, it was clean and we were given a complimentary sparkling wine, which we were thankful for.
The sink drain in the toilet was jammed and the water couldn't go down. (The host fixed this problem within 30 mins after we complained though).
There was also a sign that asks us 'kindly' to wash our own dishes (that got me wondering, what did we pay airbnb cleaning fee for).
The kitchen faucet was detached from the kitchen counter-top and the sink was very small, that made it so hard for us to wash the dishes (but we washed them anyway).
The unit also listed that it has bathroom essentials, including shampoo, but there wasn't any shampoo in the unit.
The host said they would bring the shampoo in the morning, which we waited until 9:30 AM and they still haven't come with the shampoo yet. Check out time was 11 AM so we just left anyway as we had a tight schedule.
To sum it up, this experience got us wondering to even bother airbnb-plus again in the future.