Filippo was a terrible host. HE KICKED A FAMILY OF 5 FROM THE APPARTMENT WITH NO REASON. Please avoid him for your own behalf. There are a lot of appartment with nice hosts. I was travelling with my fathter (65) my uncle (50) my sister and my boyfriend and it was a horrible experience for them.
We booked for 5 but he did a mistake and thought we booked for 4. There were no towels no sheets for the 5th person. DISGUSSTING. He was very rude and threaten with kicking us out the next morning. However, we had booked for 5 and proofed him he was wrong.
He did not bring us the towels nor the sheets for the 5th person during the 2 days of our stay and my sister had to sleep in the sofa with a blanket. very very disgussting.
The heater was not working, we were cold.
Internet connection was awful. Is says it has Netflix but it does NOT WORK.
There was no shampoo on the shower.
We arrived to the appartment at 22.37 because there was 1 hour delay in our flight. The delay was cpmpletly out of our hands. When we arrived, tired and hungry, the concierge kept asking for 50 euros cash. I knew nothing about it so I asked him to let us in. He told me to call the host and to pay 50 cash, I said I was going to pay nothing at that moment that we were in a hurry and that I was going to talk to Filippo later. The concierge did not speak english, we could not communicate with him. It was a very unpleasent situation for me and my family because the concierge wouldnt let us enter the appartment. As I said I was with my family, it was cold in the street, we were hungry and the restaurants closesd at 23. Filippo said we were rude to the concierge and decided to kicked us out.
I tried to reason with him, I saud I was sorry if the concierge felt bad. We were not rude to him. We just didnt pay him the 50 euros in hand, we paid the next day by Airbnb platform as it should be done.
I asked Filippo to let us stay because I was with my family. It wasnt just me being kicked out. But it was impossible.
He made up a fantasy in his head where he was "teaching me a lesson" and he was this kind of "moral hero". Well, he is not. He was not right.
HE KICKED A FAMILY OUT the last night of our stay in Milano, a very expensive city.
Filippo was very unreasonable and very cruel, his decision was disproportioned. So, JUST GET ANOTEHR APPARTMENT WHERE YOU HAVE A NICE, NORMAL HOST AND A BETTER WARM APPARTMENT.