I stayed in this apartment for 3 weeks, My Check-In was quick and easy and the communication with Andrea was good for the entirety of my stay. Unfortunately I had a few issues, My first issue was my Aircon remote broke, leaving me with Aircon stuck on 18 and making the room ridiculously cold, (Eduardo said he would come to look at it and never did), understandably this is a minor problem as the heat outside made it a good respite but there was no resolution and I’m still
certain the remote is broken . Secondly the cleaning of the house is poor, I sent pictures to Faith after the cleaner had been on week one, to which she had excuses for everything, apparently the shower had been “used” after the cleaner, somehow this doesn’t equate for the months of limescale on the glass?
My next issue was my toothbrush, I own a £250+ toothbrush & whilst the cleaner and I were in the apartment I heard a loud bang in the bathroom, clearly he had knocked my toothbrush off the top shelf as a few minutes later I found it on someone else’s shelf & it was broken. Faith chose in his situation to blame me instantly and when that didn’t work she blamed everyone else in the flat, even after informing her no one was in the flat with me besides the cleaner at the time of the incident. It took a while to receive an apology from her.
Faith also told me I was wrong when I informed her twice that the employee who checked me in, checked out another guest and then checked me out when I left had used our toilet and on all three occasions had left it with what I can only call a ‘disgusting mess’ inside the toilet that we then had to clean up. She again blamed everyone else in the apartment when this only happened on the occasions he was in our apartment.
I rated this place still so highly as Andrea was a great contact throughout but it seems the people he has employed aren’t always sure on how to handle things properly, I also rated it so highly as the long term Tenants in the apartment are amazing people and are sadly treated unfairly by the landlords. The location is fantastic.