I primarily communicated with Micol's husband, Luca, via WhatsApp. Both parties were very quick to respond and supplied all necessary information. Although self check in was a bit of a process, the provided instructions were very clear and gave a step by step that allowed me to check in and out with no problems.
The apartment itself was beautiful! Slightly removed from the city center, but very close to Lambrate Station, allowing for quick access to all of Milano. They also provided suggestions on things to do near the apartment as well as around Milano. Overall, I am extremely satisfied with my stay at this apartment and would love to return, should I ever find myself in Milano again.