Me and 3 friends of mine booked Fernandos Appartment for 2 nights. The Appartment had enough space for 4 persons, was comfortable and well equipped. Still we had some inconviniences starting with the check in. We arrived early morning in Milan and asked several times if an early check in would be possible (even with extra payment). We were informed it was not possible since one day prior of our arrival they would check and fix the bolier and the day of our arrival the appartment would be disinfected and cleaned. The check in time was 15:00 o’clock. Due to a problem with the metro we wouldnt be able to arrive at sharp 15:00 hrs. but about 15-20 min later. Mario who would check us in was very rude in the phone and said he wouldnt wait for us longer dhe 15:01 and we couldnt get the appartment. We hurried and got in a taxi which delayed us more than the train. He waited for us but it was a really stressful situation to begin our stay in Milan with. Also the reasons why we couldnt check in.