Although we did not meet Nives, she was very quick to respond and she very graciously let us check in early and even leave our bags a little after checkout when we asked. The place itself felt very homey and although it wasn't in the center of the city it was very easy to access via subway. There are a few restaurants nearby that offer a quick bite to eat at affordable prices. The only thing we had an issue with was the hot water but that was our own fault as we did not see the switch outside the bathroom to turn the water heater on. Nives's mom was very helpful even though she did not speak English and we did not speak Italian - she was very descriptive with hand symbols and gestures. There seems to be a sizeable Hispanic population nearby, which was helpful for us. Both the doorman and a waitress nearby were native Spanish speakers and were very helpful on what places to visit and how to get around.