First of all I would like to state that I always have great experiences with airbnbs and bnbs we have stayed at anywhere we go.
I never complained simply because everything has been great and we have met lots of awesome people and great hosts and enjoyed every place we stayed.
My family often takes spontaneous trips around the world. And we really enjoy meeting new people, seeing new things.
I made the reservation for a 3 days, 2 nights stay in Milan at this place after quickly did a bit of research and read probably the first 10 reviews on her listing. I thought I was taking my two children to a seemingly new, chic and fashionable place to experience the city also enjoy a nice and clean Airbnb.
But it was the opposite.
There were unknown different lengths of hairs on the sheets, pillows and all over the bed that I did not discover until we got done with our dinner which was already passed 10pm. ( you all know how late Europeans eat their dinners and enjoy their meals out in Summer) and there were dirty dishes loaded in the dish washer, dirty rack or kitchen towel in the washing machine that makes me feel that the house wasn’t ready and cleaned prior our arrival. ( we arrived after 7pm from a train from Florence that day and left for dinner right after checked in and did not actually enter or settle in the house to see if there was any issues or problems until very late that night)
Then I found out that the washing machine did not work well or maybe just poor quality with unclear instructions on the machine that I couldn’t figure out why it did not spin or drain or perhaps simply it was broken. I DID translate on my phone and make sure I knew all the functions before I started to do laundry. And I did not have any problems with our last AirBnB washing machine ( and dryer and all the appliances) in Florence at all. Because I needed to get my clothes out and wring the water out of them so they could be hung to dry, I used bath mats to protect the floor.
There were other things that bothered me too like the drain in the shower doesn’t work that well and the design of the whole shower isn’t well thought out so water can easily overflow and you need to cut your shower very very short in order to stop water from getting down to the bathroom floor. There was urine smell in the bathroom which I never could understand right from when we checked in. If you label and associate your place with fashion, I think at least a decent hairdryer won’t be a hard thing to do but it’s got tapes all around the dryer to keep parts from falling apart that makes you re-think how cheaply things are done in this house and this is NOT a shabby priced airbnb, I paid what I thought a good quality of equivalent to a nice hotel room to have a good night sleep and possibly meet a new host/friend from a different city in the world. But I did not get what I paid for.
I was very frustrated and disappointed with the house and how the host had commented on what I said when I simply was just trying to express the issues and problems I had encountered with the house. I never had written a bad review and I never had a bad experience with airbnbs until now.
I would not recommend this place to families. If you are single or just adults, maybe you would not mind the quirky decor that you could not see from her listing, the Art bothered my 10 YO daughter and my 20YO son.It could be just them but some art was bloody and disturbing to them.
I wonder if it was because I expressed my concerns about the readiness/cleanliness of house and that increase the housekeeper’s work so she didn’t tell the truth to the host which I already messaged immediately when I discovered the issues in the house and also advised the host what I did to prevent water from my wet clothes to damp the floor- I put bath mats in front of washing machine to keep the floor from getting wet. Or it was simply the language barrier between me and the host.
There was only one positive thing about this whole experience I had here that, the host was quick to respond to my first concerns when I checked in but everything went down the drain after I said something.
I am not a kvetcher and I keep my own places neat and welcoming to others all the time. I love meeting people from all over the world. I love making new friends and meet new people. If I was an AirBnB host, I would take concerns and suggestions from guests seriously and solve them immediately but not defensively nor communicating with unkind words.
I feel terribly sorry for giving my children bad experience staying at this place and make them very uncomfortable and anxious with artworks and decor that aren’t in the photos from listing.
I will try different airbnbs in Milan next time when we visit again.