The moment we booked, Ezia was in contact and made us feel very welcome, and she made arrangements which included her offering to pick us up from the underground stop, and take us on a tour around the local area which was very useful. Maps were printed for us, and she even brought us a bottle of red wine, which was a lovely touch. She was always very quick to get back in touch when we had questions too. The flat itself is very nice and modern, and didn't lack anything. The location was great for us - it's worth noting it's not in the heart of the city (which is made clear on the listing), but you can walk to Navigli (the local pedestrian area by the canal, full of bars and places to eat) and public transport is a few minutes walk away. We will definitely be staying there again in future!