Host did not provide check-in information prior to arrival. We showed up at expected arrival time and waited for a response on how to enter the property while on site. After contacting the host multiple times, we received mixed information on how to get into the apartment, which turned into a scavenger hunt for a lock box on a bike wrack where the keys were stored. The listing also states there is AC, which hardly even works. The room is not large and we couldn’t get it to stay cool, even with the curtains drawn to keep the sun out. There is no floor fan to circulate air, no comforter, just a top sheet, and there is a coffee machine but limited number of pods. We had a concern with the toilet and it took the host over 3 hours to respond. Other than that, it had a nice shower, the location is nice in relation to the duomo and duomo metro, close to food and shopping. If you’re looking to do just that in Milan, this is an okay place to stay.