It was so incredible just how fast we got the apartment rented. We found ourselves " stuck in Milan" with out a place to stay and we decided to try our luck on airbnb. The response was lightning fast. With in the hour we were in the apartment. What a great first experience with this site and a host. We were made to feel very comfortable. Roberta helped me through the process as I was unsure of how things worked. Her and her family are very patient and very kind!