Laura was really nice and welcoming during the whole stay. The appartment is usually a massage studio, located in the basement of a building, which is good during the hot summer month. The studio is really basic with matresses to sleep on the floor and a tiny bathroom, no kitchen. Instant coffee is available. The studio is perfectly okay for a budget trip to Milan if you're not in the flat too much, don't have too great expectations and you don't want to spend too much money. We enjoyed it!