Communication was always fantastic - Michele made sure we knew exactly what was happening regarding check in and check out. He was also helpful in letting us know how to get to his place from Malpensa Airport (which was incredibly easy).
The location was great for us, being so close to Milano Centrale train station, we also managed to find a great cafe nearby for breakfast. Getting to Duomo etc. was easy too, about 20mins walk or 10mins by train.