I booked this place for my parents, who are not experienced in traveling abroad, and Germana helped me very much with it. She replied to all the messages fast and explained everything good. My parents met Germana once, before their departure, but she made sure that they have a smooth stay. In their arrival they got lost and got delayed and Germana arranged that they get the keys from another person. I recommend her as a very supportive and communicative host!