Zeina was very welcoming; she made sure everything was going well and was flexible with check-in and check-out. The room was great; really large with lots of natural light, plenty of space for luggage, etc. The bathroom is also a good size, though the shower is a bit small (for an American not used to European showers). The only issue I had was that the room was a little cold in the mornings, and the heat couldn't be raised at all (it had a mechanism that set a maximum). Overall a great place to stay that is a quick metro ride to the old city.