We had a great time in Milan, with the only disappointment being the accommodation unfortunately.
We asked for an early check-in, although this wasn't possible, Fabio did say we could drop our bags off at the apartment and he gave us a great lunch recommendation whilst we waited. Both really appreciated.
On airbnb it states check-in is from 2pm, however Fabio then informed me the cleaning lady will arrive at 1pm and finish around 15:30. No apology/ explanation given.
We arrived at 15:45 and the cleaning lady was still there, which made for a slightly awkward start.
The apartment did however look clean, with the only obvious thing being some of the balcony furniture isn't the same as advertised, although this was only minor.
On the first evening I sent Fabio a text to inform him the shower was blocked (clogged with hair and generally unclean and quite disgusting). We only realised after one of us had a shower and the entire floor became soaked.
I let Fabio know and told him the times we would be out of the apartment the following day so he could rectify this. There was clearly a mix-up in communication because Fabio expected us to be in the property to let someone in to fix the problem. We were only in Milan for 3 nights so this is something we weren't prepared to do, and really I think Fabio should have a set of keys for such instances. He did say he wasn't in Milan but he needs to be better prepared in the future perhaps.
Fabio did however say 'the problem is solved' although the plug was still clogged and dirty so I'm not entirely sure what was solved. We just got used to putting towels on the floor around the shower to soak up excess water.
The next incident occurred Saturday evening when we were cooking a meal in the apartment- the electricity cut off. Fabio instructed us how to access the fuse box in the apartment, this was fine, so therefore we were instructed to go to the fuse box in the basement. Honestly it was like something from a scary film and if I was alone I'd have been hesitant to go down there. I know these things happen but if we had no means of contacting Fabio I don't know what we would have done. Oftentimes a lot of airbnbs have a guidebook which explains what to do in these types of situations, so maybe this is something Fabio could look at doing in the future.
The morning of the day we left, we all had a cold shower. By this point we just wanted to pack and get to the airport so didn't bother to report it. I know showers can run cold after a while, especially in an apartment building, however we only had quick showers so there's really no reason why we should have ran out of hot water.
We also noticed the bidet had a really strong smell of urine and had to put bleach down it.
The upstairs bedroom is incredibly small, I am 5 ft 3 and wasn't able to stand up straight (I bumped my head so many times) so although there is a double bed, I wouldn't recommend 2 people sleeping in there. The bed however was very comfy. As was the bed/sofa in the front room.
The positives of the property and our experience include: very timely responses from Fabio- I was never left waiting for a reply. The decor is gorgeous and aside from the balcony furniture, exactly as shown on the pictures, the location is great with easy links to the metro and lots of nice places to eat with supermarkets not too far either. Plenty of supplies and nice quality shampoo/ conditioner. The beds were very comfy too.