I never got to meet Cristiana, but her colleague was incredibly helpful! My flight actually got cancelled, so instead of arriving in the evening the first night of our reservation, he came and let us in at 9 in the morning and was keeping in touch about our progress even though we had an international number throughout the ordeal!

The flat is really, really lovely; very spacious, both a shower and a bath tub, lots of seating. The location is perfect--just a few minutes walk from the very hip Darsena neighborhood, but far enough away that it's not loud in the evening.