Airbnb's value is in the knowledge of it’s local hosts. Although the accommodation was of a high specification. With additional welcomed extras: washing powder, olive oil, shower gel, shampoo, to name a few. Our stay was disappointing, due to the impersonal nature of the owner and family. Upon arrival we were asked what time we were leaving, which made us feel unwelcome. We were also asked for an additional fee for a presumed ‘late’ arrival time of 10 p.m. To add insult to injury the instructions for use of the facilities in the apartment were inadequate and rushed. Leaving us to discover the operation of the cooker, lighting, washer and blinds etc. Our stay was further impacted and made more uncomfortable due to the air conditioning not working. The temperature was either unbearably hot or extremely cold.
There was no information on local supermarkets, metro, trams or buses. And also no guidance on local attractions or best things to do in Milan. We stayed at a hotel on the last evening in Milan and the contrast in information and customer service was vast. Based on this experience we would personally not stay here again.