Fulvio and Ivy communicate quickly and are professional hosts.I had a couple of minor problems with the hot water but my issues were resolved quickly and sympathetically . In my experience everyone has problems,it is how one deals with them. Ivy left me a nice bottle of Chianti(which i didn't drink because I was out!) and some San Pellegrino. I didn't get chance to explore the local area but seems a lot more 'real' and local than near the Duomo..