We reserved this apartment in the morning before our flight, which was delayed three times after our reservation. We messaged and called to host, he said that we could come after 21:00 and pay 20€ to get the keys from apartment. After landing we messaged him, called several times, but there was no answer. So we paid our money but didn’t get the keys and even answer from host. We were disappointed and desperate. It was not our fault that the flight was delayed and we had no chance to get on time. For the host the main is to get money. It was possible to show humanity and decency, but he didn’t. We lost money and didn’t get overnight stay.