Chiara wasn't able to meet us but we had the pleasure of meeting her Mum who was just adorable and very helpful. Chiara's place was excellent and provided great air con. We felt very safe in the little complex that provided a concierge for other businesses in the same address. There was a booklet left with recommendations for groceries, restaurants and other bits and pieces. It was a lovely surprise to get a text from Chiara during our stay to ensure we were comfortable and checking we didn't need anything. We fell in love with Milan. Needless to say we thoroughly enjoyed our stay.