We would like to express our disappointment in regards to our stay a few days ago. First of all the host has asked us to notify 15 minutes before our arrival to the apartment for the check in we sent the host a message with a 20 minutes notice and came back to us saying that might need more time to arrive and if we are fine to get the self check in instructions . We did not have any problem to do a self check in however it cost as valuable time till we figure out how we open the door as it was not mentioned on the instructions to also turn the handle from the door fact which we would not have guessed if we were not calling the host after spending 15 min thinking that we do something wrong. Secondly and the worst part is that we booked this apartment for the jacuzzi experience. We wanted to celebrate my boyfriends birthday and this is why we preferred to pay something more in order to book this apartment. We came back from the city centre around 23:00 and there was no hot water at all. We messaged the host at 23:41 in order to check if there was another trick for the hot water in the flat. The service was not good at all at this case as it took an hour for the host to reply. At 00:42 the host came back saying that there is a button as we enter on the left which in our personal opinion doesn’t look at all as the boiler button saying that we probably turned it off and this is why we did not have any hot water. Fact which completely deny us we wouldn’t have touched the button as it was behind from the door as you open the door and even we are confident to say that we did not do that as even if we did that and that was open before we should have at least some hot/warm water from before which in our case was completely cold. Worth mentioning that there was no a sign showing that this is the boiler button . It was a special day for us and our plans were completely connected with what apartment and what this would offer to us and finally failed to deliver to us. we were already very tired and very disappointed to wait till the water is ready maybe another 30 minutes -1 hour in order to enjoy the Jacuzzi experience as we also had to wake up early in the morning . But also it is unacceptable especially when in Covid periods if you’re booking a flat and It does not offer the option to take a shower and we had to sleep without taking a shower on the back of lack of hot water feeling very dirty and not be able even to enjoy the sleep.It’s worth mentioning that we never got a response from the host when we expressed our disappointment last night which makes us feel that they don’t care for the customers opinion not even a simple sorry.We believe there should be more accurate instructions. We understand that this things can happen but we believe it was controlled badly and we kindly requesting for a full refund as we see that stay as a failure.