Francesco replies to emails and messages quickly. There was quite a number of issues with the apartment (broken window letting the freezing cold in, broken ventilation system, noise in the building and neighbouring apartments, toilet flush not working and cleanliness issues, ...) Francesco got someone to repair the issues in the apartment so I appreciated that - despite the hours of waiting time in the cold. This being said, at the time of check-out, Francesco's father - who also did the check-in - came in the apartment. When I wanted to get the keys that I had put near the entrance to give them to him, I could not find them. While that was an issue and I was trying to find the keys, the father called Francesco who then wanted to speak to me. I took the phone and said "Hi" to Francesco and asking him how he was doing. To my surprise and shock, I got yelled at by Francesco, and scolded - asked in a very threatening manner where the keys were. Been accused to have lost them and lying. Francesco used extremely offensive language, called me ugly and an ugly person, and that I bring a lot of problems, etc. Interestingly, the previous evening, Francesco did invite me for diner - while we never met - I believed he did it as a sign of courtesy. However, I had to decline.
On the same call, Francesco accused me having my boyfriend over - clearly Francesco has a way to check on what is going on in the apartment. For info, I did inform the dad at arrival that a friend of mine will join me for a few hours and I even asked him how I can let that person in the building. Then I had a friend over to help me with the luggage. So what? I am married with 2 kids - no boyfriend! Anyways, this was the worst stay and the worst host I ever came across.