As soon as we booked Marta was helpful, friendly and accommodating. We were flexible about our check in time and so was she which was really helpful (and was her partner who met us at the apartment). The apartment is amazing, beautifully decorated and comfortable. Lots of shops, bars and restaurants nearby and handy tips and suggestions from Marta gave the personal touch. Easy walk to the centre of Milan and great metro/tram links. Excellent apartment!