My boyfriend and I arrived around 10pm in Milan, kinda late, but that wasn't a problem for Michela. She told me to call on her cell when we're in front of the apartment that she could be there in no time. She walked us around, gave us the keys [doors and small safe for personal stuff] and quickly told us how everything works, which was very helpful. The first thing I saw - the apartment was very neat and clean, which is the main point for me to have a great time. New towels, new bedsheets, clean kitchen silver and all that to make me feel comfortable. When there have been any questions she answered everything as quickly as she could over cell phone. Also the apartment is located in the very center [just 5min. walk to milano central station] to reach all the interesting stuff, even by walking, if you want - probably 20min. Grocery shop is just 2min. by walking. The only negative thing I have to mention is that there was no WLAN access as we thought before. Just a laptop with internet stick, but without any pin code.
Anyway, Michela has been a great host and we'd love to come back one time.
[PS: Since there is a big television and hifi, we'd reccomend to bring dvd's or cd's in your language for rainy nights, like we've had one day. Would've been great to have some just in case ;) ]
Mark and Melissa