Terrible experience at Alessia's Flat:
I had a reservation at Alessia's Flat for June 15th-23nd, 2018. I confirmed my reservation and arrival time. When I arrived, the host was 90 minutes late for our check in and I had to wait outside on a street that was not safe. When the host (Marco) finally arrived, he said that the flat that I originally booked, was no longer available due to hot water issues and that they have another place where I can stay. He said that the original flat should be fixed on Sunday the 17th and that I could move back. I had no other options so I went to the new flat.
When I arrived to the new flat, it was significantly less desirable than the original one I booked; it was dark, smelled of mold and cat urine, the shower was clogged, it did not have WiFi or toiletries as described in the original contract\flat amenities. I confronted the host about these problems but he said that he will fix it all and that I will be able to move to my original flat on Sunday (that never happened). Although he did bring me a WiFi box the next day, it only worked 10% of the time and the speed of the connection did not allow me to do my work. I had to walk 30 minutes every day to the nearest McDonald's so that I could use their WiFi and get my work done. I also had to go buy my own plunger so that I could fix the shower myself. They promised to send a technician but that person never came....
When Sunday (17th) came, he messaged me and said that he could meet me at my original flat at 5pm and that I can move in. A few hours later, he messaged me and said that my original flat is now booked for another client and that I must stay in the flat that they moved me to. THIS SEEMED LIKE A SCAM TO ME. They charged me a high price for a nice flat, then moved me to a cheaper one and booked the original one for another client. I told that to the host and told them I will be contacting AirBnB to ask for a refund. He told me that he could give me a 20% refund but I think that he should at least refund me 50% of the cost. This has been the worse AirBnB experience I have ever had and I think that the host is scamming me.
How can they have 900+ reviews and only 5 verified ones?.... That does not add up.
I would avoid these people at all costs. They will try to take advantage of you.