Alice has kindly agreed for a very late check in and early check out and was always responsive to the needs. She has been very welcoming to my parents, offering an extremely clean apartment and everything you need for your stay. Note, in other countries, this floor can be considered as 6th floor with no elevator, so if you are quite mobile, then it would not be a problem at all since the location is perfect for anything you can possibly think of - sightseeing, shopping, restaurants. My parents have been greeted by a Russian-speaking lady that introduced the place and instructed them on the rules. And also Alice has kindly provided the kettle when we asked. Recommend.