The location of this apartment is beautiful, convenient and safe. The rooms were clean and fine but the bathrooms need to be updated as well as certain broken things around the house.
Checkout was for 11 and the cleaner, a male, dealing with an apartment full of women, was waiting outside our door at 10:30 (without making himself known, we just happened to open the door and he was literally listening at the door) and on top of that, he entered the apartment shortly after knowing we were still inside without even knocking. This is unprofessional and altogether creepy.
Customer service quickly answered one of my emails on a Saturday and then never responded again to my follow up question that I sent almost immediately after, so expect the weekends for them to be less available I guess. Luckily it wasn’t completely urgent.