We were very happy with Paolo's communication prior to arriving at the apartment. He also allowed us to drop off our baggage early so we could walk around before we formerly arrived for checkin. While there were some hiccups, Paolo did what he could to fix them. The previous guests had broken the couch and TV in the bedroom. Also, while the cleaners did not turn up on time, they cleaned the apartment at around 6pm while we were at dinner. Paolo did his best to get all issues fixed but couldn't while we were there so he kindly gave us a partial refund which we appreciated. I would recommend staying here as it is so close to the best parts of Milan - minutes from the Duomo and other main attractions. Its a very quiet part of the area considering you are so close to the main shopping and eating districts. Prompt checkin and lifts for your bags.