The location is great, just a few minutes walk to Duomo, a nice café a few steps away. Check in and check out procedure is easy and smooth. Ilona is very responsive, providing us with many useful informations. I really enjoyed a Tuscan style restaurant she recommended.
She also gave us a baby crib which is so sweet!
For those who has a baby stroller, there are a few steps in the building before taking the elevator, so you may need to carry the stroller up and down a bit. But it's not a big problem.