The only good thing about this place is the location. The location works with two tram stops close by and a quick walk to the duomo and to lots of bars and restaurants.
I don’t like to be negative or leave negative reviews, I don’t think I have done so in all the air BnBs I have stayed. I will say we had a flexible agreement for check in they allowed check in at 2pm instead of 3pm which we were grateful for, however when we arrived the system is all on your phone no keys etc. so the door wouldn’t open, this was sorted out via message on air bnb with the host who told us it would work in a few minutes, then told us they were sorry but they never changed it to 2pm it was for 3pm so we waited for that to be fixed and got in (this is fine, no big deal we were in not long after we arrived) the door system as mentioned is on a coded network on your phone, seems secure but is just a pain, worrying about 4G and your phone battery whilst travelling is less than ideal on daytrips etc (again not a big issue just mentioning it).
The main issue is when we walk into the place all the floor boards are risen they are gapping you can’t walk over them, they are dangerous and a massive hazard. The nails where poking out and the absolute worst thing was we couldn’t even shut the bathroom door. It was an unusable room for which we contacted them with pictures straight away. We received a response saying ‘this was repaired last week, must have happened again’ this was unbelievable as when we discussed an earlier check in they said there were cleaners in there so we couldn’t only get in for 2pm, which meant the cleaners were in there that day and either never mentioned the state of the room and floor boards to the host, or the host just thought they’d get away with leaving it in such a state and we wouldn’t care to say anything. This is something that should be mentIoned BEFORE you arrive and to give you the option BEFORE you arrive to change accomodation and get a refund or decide to stay. They didn’t leave the choice up to us, they truly knew we couldn’t just leave after we arrived after I told them we had a lot of luggage and that we wanted an early check in (after climbing 4 flights of stairs with all the luggage) It’s unacceptable, you do not let people check into a room full well knowing it’s not as advertised or without notifying the guest before hand giving us the opportunity to find somewhere acceptable before travelling all that way to find something that is not as advertised.
It was such a trip hazard, you couldn’t avoid it as it was right at the bathroom door. We were offered that afternoon/evening to get a refund and leave, but we could not do this as we have 4 bags of luggage we just walked up 4 flights of stairs with and had just travelled for hours to get to Milan, then to the apartment on train, metro and tram. The other option they gave us was a discount of money back and as mentioned, if we were told BEFORE arriving (as they would have known about the issue, this could have been an opportunity for us to find a new suitable place and been made our decision BEFORE we arrived) Now if I had received this discount of money back maybe I would choose not to write a review, but no, the communication originally was on a Saturday so they said it was the weekend so they would sort Monday, so fine, we get it. But then we checked out Tuesday so I messaged Monday about this they said we are trying to find a solution for you as a response? What solution? Give me the my money back you promised from an unacceptable stay? It’s now Thursday and I am yet to receive any form of compensation for a room that was unacceptable, this doesn’t end with the floor boards and the bathroom door, this is the stains on all the bench tops, the towels that smelled like sweat that hadn’t been washed, honestly stay away from this air bnb, I have travelled the world and stayed in so many air bnbs and you can get something better. As a host/place with no kitchen we are most likely greeted with fresh bottled water in the fridge, but all you get is two coffee pods and one roll of toilet roll (for the whole stay!!!). I do not recommend, and I expect some contact on my promised refund for a room that was unacceptable and was not as advertised.