Terrible experience. I tried to explain to them what went wrong upon check out where I asked if we could leave luggage (which is a service they state) . The staff member who called himself ‘Colin’ completely dismissed me, shrugged his shoulders, held is hands out and said he didn’t care. The check in experience was terrible, doors were locked when they were meant to be open and the instructions were wrong. After calling I was told they would call back in 5 minutes, 30 minutes later I got a call back which means we had to wait almost an hour to gain access. Apartment was not prepared properly and i have no idea why you have to go to the office to pick up keys when the apartment is a 10 euro taxi away (with luggage). I warn you against using this company as it will just stress you out