Communication was quick and easy, the check in process can take a little bit of time because of how it is set up, but after a few minutes we were able to easily get to the apartment. The apartment was nice and had everything we needed and that was advertised. The balcony was really nice in the evenings and the location was really good. A very good pizzeria is 100 meters away that we highly recommend. All in all it is a great place to stay in a part of Milan that is pretty close to everything you would like to see!