When we arrived we didn't know which number we needed to call at the residence, as it was not given. When I tried to contact Stefania she didn't reply. We waited around 45 minutes outside till someone finally picked us up. Also at check out we asked if we could leave at a later moment and she agreed to do the check out at 14:00. At 12:30 I got a message that we needed to check out at 13:00, but at that moment me and my friends where outside and needed to rush back to the apartment where we found the cleaner confused that our stuff was still inside. Bad communication.