Had great time in Milan. Even that the check-in time was 7 PM, Lisa was kind and helpful to let me leave my bigger backpack much earlier. Room is cozy with big bed. There is also a a wonderful cat who loves people. Room was well prepared and perfectly clean. The room location is great - just two minutes from the metro yellow line, which takes you straight to the city center!
I spent just one day in Milan, so I did not have time to talk with Lisa. However, the organization of meeting and clues to the directions were perfect!