Bianca is really sweet, kind and she helps me for everything (she helped me for my first time in Milano, she kept my luggage at her place for my last day until I went to the train station...)
She was all the time happy and I felt comfortable thanks to that !
Furthermore, everything I need was in the appartment (and I was shocked!) from the hand cream to the hairbrush and the slippers !
EVERYTHING WAS PERFECT :)