Chiara was very kind! from the moment we contacted her about the apartment she answered all of our questions and was willing to help us with our arrival and trip. When we arrived at Milan, she picked us up from the metro station and showed us the way to the apartment (a walk of 5 minutes), as well as the location of a close supermarket (which was open 24/7) and some restaurants in the neighborhood. She was available during our stay, and also lives next door so we knew we could use her help for any problem that might come up. The apartment was very welcoming and clean, the kitchen was very equipped and she also provided some food for our breakfasts. We had wifi with strong signal, and an HD tv.