Me and my friends stayed at Lucia's flat for two nights in Milan. Considering this was my first ever experience using Airbnb, I was most concerned with safety, communication and value, which turned out that I worried for absolutely nothing!
There had been some technical issues with the message platform of Airbnb which made me panic for a little before the departure but luckily I managed to get in touch with Alessandro (Lucia's son) and he really had been a truly star for the trip. We felt like we couldn't have been treated any better.
Not only he kindly briefed an overview of Milan on the first night arrival but he was always willing to help. He was so caring, friendly, and alert for any questions we've had. He speaks perfect English and knows the city very well and his recommendations for dining and activities were absolutely superb.
Apart from the wonderful hospitality, the flat itself was excellent too.
The location was very close to Metro and trams which go through the most touristic and important sites of Milan and of course, you can reach most sites on foot too. It was in very clean, tidy condition and very cosy.
I cannot thank enough to Alessandro for his hospitality, I will definitely come back to this flat when I find myself in Milan in the future. Highly recommended!!