Carlo Albrto took care of us even before we met. He took calls from the airport lost and found because our bags were delayed. We met him as scheduled and he made sure that we did not have to worry about our bags and go sightseeing right away. His wife even brought our bags to our door when the courier delivered them. They were very kind and considerate. His apt was just as described. It was immaculate and stocked with all the amenities we needed.