From the time we booked until our departure, Katia could not have been more helpful. She always replied to immediately to emails & to written notes while we were in residence. The apartment is in a very secure building in a perfect location. The Tram stops just outside the building & Rovereto Metro Station is about a 5-10 minute walk away making getting to the sights/trains very easy. Grocery stores are also a 5 - 10 minute walk away. The terrace is a great asset to the apartment allowing constant access to fresh air. Katia is a great host & we highly recommend staying at her apartment!