Bruna was very attentive and brought us coffee as soon as we arrived. We found the place reasonably easily from the instructions- just look for the big green sign for the Libraccio Bookshop- it is down the street a bit opposite the Metro. Bruna had lots of maps for us which was very helpful. The room we were in was clean and had a good view over the park.There was food in the room for a breakfast snack too. We were only there for one night o it was a good place for a one night stop in Milan. Easy to get to from Milano Centrale. Bruna kindly let us leave our bags at the house whilst we spent the morning in Milan.