We rented a house from the owner named Claudia on June 24 - 25 (confirmation code HMFDBJJF33) and made a reservation for the house for 17:00. When we reached the address where the house is located, approximately 1 hour later, we could not reach the host. Later, we called Claudia on her phone and she told us where the key was, but the key was broken, then she said that the cleaner was at home and he would come in 5 minutes, but after half an hour, no one came. We called Claudia many times, but she kept calling us. At 1.30 pm, a pregnant woman came with cleaning materials in her hand, then she said that the key was left in the car and said she would leave, and we looked for 2 hours in the meantime. Although we insistently told Claudia to cancel, she did not listen to us and blocked our messages and the house she showed was not like in the photo. She shared completely misleading information.
We complain and want our money back.
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