Prior to our arrival and during our stay our host (Massimo) responded most promptly to all enquiries. He met us on arrival and gave us a tour of the apartment. He was extremely helpful in assisting us with local information, contact details and even printed a flight voucher for us. We were also assisted us with transport arrangements when we left. The neighbourhood is within walking distance to major attractions (including the Duomo) many cafes and restaurants but located in a quiet part of the city. The apartment had a private secure entrance in addition to the front lobby and was tastefully decorated and well appointed. Massimo lives right next door with his family. He provided an extensive range of food basics including milk, eggs, bread, fruit and more. We were very comfortable and well looked after.