The location is excellent and the check-in was smooth. The communication is great and we cannot fault that. The photos could be more accurate in terms of how small the room is as this surprised us… it really is very small, which is fine as long as you know in advance. The cleanliness of the room was not good. There were long black hairs on various surfaces (bathroom radiator, all over the floor, air freshener) and the surfaces in general were dusty. There was an old used soap bar above the shower. The cups were not clean which surprised us considering there is a €15 fee if they aren’t cleaned. There are also coffee pods that don’t fit the machine which was just a little odd. The shower is very small and I struggled in it despite not being particularly big. The bathroom door does not close which was mentioned in a previous review some months ago. This wasn’t an issue as we are a couple but it’s a shame to see it hasn’t been fixed. The front door doesn’t close without been fully locked with the key. You have to put considerable force into closing it whilst turning the key, which is causing the wall inside and outside to crack and come away, which has also been mentioned in previous reviews. The walls are incredibly thin, to the point you can hear an entire conversation from the neighbours. This is not a point to improve on, just something to be aware of.
Despite a lot of points to improve on, the location in particular really stands out, being so close to the metro and numerous good restaurants and cafes. It only takes 7 minutes to get to the Duomo!!