Hi, we’re sorry to say we had a very bad check in experience. When we were in the way to the flat from the airport, about 20 min before arrival, we talked with Filippo (the owner) on the phone and he told us the number on the intercom. He didn’t tell us he won’t be there & didn’t give us any instructions of how to enter. When we arrived he didn’t answer our calls and no answer on the intercom.. we were there for more than 30 min, gate is closed, pretty late (after 23..) and no answer from the owner.. just when we started to leave the place to look for an alternative, a young couple who live at the house opened the gate. We explained them the situation & luckily they were so kind & nice & helped us to find the app. We still didn’t have the keys.. Filippo answered after 35 min.. fortunately we had good ending (thanx to this young couple) and the flat was good & comfortable but we stayed with bad feelings over this check in situation. We think it’s irresponsible & make us wonder if to take air b&b once more.. sorry but we think it’s importent to share bad experience also