Orlando & his wife were friendly & prompt in responding to messages. The apt is a little far from the city centre (about 1/2 hr by tram) but is quiet & surrounded by quite a few very affordable cafes/restaurants with good food. The living room decor is gorgeous! Only issue we had was 1 of my friends felt that the bed in the smaller room had an uncomfortable mattress. Special mention also to Fabio who was always punctual in driving us to & from the airport. Thanks for making our stay in Milan so enjoyable!