Everything went wrong with this place. Our room wasn’t ready as promised at 3pm. When we got there, the code to open the door didn’t work. They had to reset it. Once inside, we got a dated massage tub instead of shower as shown in the listing. It would be very hard to wash my hair without splashing everywhere so I didn’t. They said because we booked a family room so sometimes you will get a tub. Of course that wasn’t disclosed on the listing. When we came back from dinner, the code wasn’t working again. They had to remotely open the door for us. They said it’s because I didn’t complete the digital registration online. I am pretty sure I did. Otherwise how did they send me the code the first time. You must complete it before they will send you the code. Anyway, it’s not important. We left the next day. The customer service was responsive and courteous.