Silvia is a perfect host, very clear in the communication and patient in accomodating our needs. One of our need was to host in Milan a relative of ours from Australia with his girlfriend , and Silvia accommodated timing and communication in the best possible ways. She’s been so kind to wait for James and girlfriend being late for check in and guaranteed them a perfect experience in her cozy, clean and very well organised loft in the hearth of Milan. Absolutely tot be used. Giancarlo