The flat is very cosy, located in italian style green and flowery area, you can feel the lovely and positive atmosphere ;) Louisa and Richard are great hosts, they find pleasure in helping You and will make sure You are taken care of. They provided us accurate tips about getting to the flat, which saved us loads of time and stress for sure. You can get to the centre of Milan very quickely (the same card that works for metro can work for bus or tram). There was also some food waiting for us if we would be starving. We also felt that in case of any questions they are there ready to recommend places and help us. You would not feel so welcome and positively charged at any hotel 😊