BE AWARE!! NO HOT SHOWER/NO HELP for 5 days in December!
We are Still SO MAD! Monday night checked in, the local associate who DID NOT speak English showed up, using TRANSLATE App just to understand the basic of the house - NO written instructions for the appliances. Spending over hours asking questions but he did not know how to use the appliances either. After the 2nd night, the HOT SHOWER/WATER completely stopped, only COLD water! The host who lives in USA did not help us at all. As a matter of fact, he IGNORED to send the local associate to us and not talking with us knowing we needed to shower(who would not??) After being ignored by the host and Airbnb's local CS(waiting for 30 hrs), I called them back screaming for a help! Finally the US customer support got on my case for 50% air cover refund, but NO HOT SHOWER until the check out. The host REFUSED to refund money saying 'Take a rest ' No hot shower for 5 days of our 1 wk stay in Milan, NO RESPECT! NO APOLOGIES, terrible!