Location, location, location! Milan was quite booked for our stay, but we found this small gem that slept our family of 5 (kids 19, 16, 12) quite comfortably and for a good value. Though the apartment is a little dated, it's quaint and well suited for spending the days wandering around the city. The apartment wasn't made up when we checked in on time, management was extremely responsive and had the crew there within an hour. It was no inconvenience at all. There were other questions that we had during the stay and at no time did we have a challenge in communicating with management. Customer service is half the battle and we felt treated well. Our family would stay again.