Igor is great at communication and helped us resolve a couple of minor issues. He is fair, responsive, and good to deal with. His employee (this is a corporately owned property) that checked us in was inhospitable, but checked us in. Positives: The apartment is large, bathrooms are great, location is really good to catch the Milan Metro (subway), also close to coffee shops, markets, and restaurants. TV and internet are good, A/C is cold, washing machine & drying rack great, cold tap water in glass bottles in fridge for us. Negatives: "Luxury" would not be an accurate description for this apartment, beds and furniture are IKEA (but functional), decor uninspiring. No hand soap, dishwashing tabs, kitchen towel or paper towels - and not enough toilet paper. Overall a decent place to stay with a honest and professional owner (manager).