Great communication for check-in (between 2:00pm-7:00pm)/check out with Sylvia and someone was at unit to greet us; easy direction was given at check-in for use of washer which was helpful after 10-days of travel in Europe. The 4th floor unit (with lift) was spacious, clean, well stocked, centrally located and had strong A/C. Very easy access from airport (shuttle to Centrale Station, M3 Yellow metro with 4th stop at Duomo). Would definitely recommend for pleasant stay in Milan.