Stefano was not in town when we arrived, so he arranged to leave the keys with friends and I collected these without any problems. The apartment was beautiful, done to a very high standard and exactly as described/shown. We already knew the area well, which is why we picked it. The area is pedestrian and ful of bars and restaurants, so you don't need to venture far if you don't want to. Stefano left fantastic notes and suggestions on where to stay and how to use the technology in the apartment. Everything was very well explained. He also contacted me to make sure we arrived and got the keys without any problems.