We booked this airbnb as the beginning our our stay (6 months) in Milan. We got a okay to book the first month via Airbnb and then continue to book if we liked the apartment.
Only hours before our arrival in Milan, and a month after having booked the apartment, we asked the host to tell us more about the check in. Then we got an email saying we couldn't move in to the apartment since they had prolonged the stay with the current tenant. They chose not to tell us before which is beyond rude and caused a lot of discomfort for us.
We tried for days to get our booking cancelled but the host told us to cancel ourselves (since they were "unable to do so over the app" and not at all willing to do it via the computer. This would make us loose all the money used to create the booking, which to us felt like a scam. It all felt really uncomfortable.
Bad communication for a booking that could have been good, from what was shown in pictures. We had to book a last minute hotel and dealt with more stress than we would have if they had just been more considerate of their customers.