Communications with Emilia was great, it was very easy to check-in and check-out and she was very flexible for both check-in and check-out. The location was perfect for us, it's walking distance from Milan Central Station, very close to the metro and there are plenty of shops and restaurants close to the apartment. The apartment itself is great, all was clean and Emilia even provided water for us. The only downside was the trams, there are multiple lines running in front of the building, and being the very old ones they were very loud and you could hear them even with the windows closed. But other than that, we had a great stay.