Francesca's place was lovely, comfortable, and in a great location! Francesca replied quickly, patiently answered all of my questions, set clear expectations, and was accommodating when I inquired about changes. It was in a great location for traveling into the heart of Milan, and it was a pleasant space to stay in for a few days. No reservations whatsoever, and if we go to Milan again, she may be the first person I check-in with during my planning.