Arranging check in was very difficult, hosts are slow to respond to messages or ignore them altogether. They initially told us to check in at a time not convenient to us without asking when we would be arriving in Milan, when we gave a time suitable for us we got passed on to another colleague who asked again when we’d be coming, so we confirmed again and they still didn’t arrive on time due to not being in the city well in advance and their last minute train being late - we were waiting outside for 45 mins after the agreed time. The man who checked us in was polite when he did arrive but said he did not speak english (not his fault but the listing clearly says speaks english). Air con does exist but it’s faulty, one bedroom doesn’t have air con at all so it was way too hot. Apartment was not clean - hair on the floor, missing pillow, bathroom light flickering, shower door broken, curtain hanging off rail, some plug sockets not working, lots of mosquitoes, and we even saw some carpet beetles in the apartment. In a very good location but not well looked after and communication was very poor unfortunately.