Greta was very helpful and gave us all the information we needed to collect our keys and enter the apartment (it's very safe as you need three keys to get from the street to the front door). The apartment is clean, bright, well-stocked, spacious, and had two good air-conditioning units in two rooms which keeps the place very cool. A lovely place to base yourself if you are staying in Milan and the Lakes Region. The public gardens are about a 10 minute walk away, and that's a nice place to spend an hour or so; beyond that, the centre of Milan is about a 10 minute walk.