Roberta was very helpful, and easy to communicate with. The apartment was very clean and had great style. The shower was lovely , it was great to have bathrooms upstairs and down stairs. We really liked the drinks and snacks provided for us, very nice touch. There were also shampoos and soaps in the bathrooms . The only slight issue was the trams directly outside, which inititiallly seemed quite loud, but when they stopped the street was very quiet , so our sleep was not disturbed .