The experience was good and smooth! The check-in/check-out instructions were helpful and written clearly on paper for us (although my partner and I got a little turned around in the train station trying the find the Italianway help center). The location of the airbnb was fantastic- close to the metro as well as great restaurants, cafes, and drink spots right on the canal. Only minor issues were the shower drain not working so well at the time and the bathroom lights flickering but those are fixable. The elevator was not working however we did not require that so it did not impact our stay. Overall good experience and italianway was responsive when we needed them!