firstly, communication was perfect. very responsive and helpful. i was slightly put off by the apartment due to a woman who met us at the front door of the apartment. She didnt understand english and was basically trying to tell us we were in the wrong place. i suffer from anxiety and the whole situation made me very awkward and anxious. she ended up standing there questioning us for what felt like 15 minutes. so every time we seen her afterwards i felt very anxious. the apartment was fine, smaller than i had imagined but fine. the balcony was a let down as me and my husband couldn't fit on it together. but the apartment was clean and modern so it was fine for a short break. location was perfect for restaurants but a little far out from the tourist attractions but maybe that is just the way Milan is. i would recommend this apartment for a short stay but o ly for a maximum of 2 people.