A great base for our short visit to Milan. Michele was helpful, very responsive and friendly. We loved the lift in the building - I am claustrophobic so was expecting to take the stairs every time we came in and out, but the window in the back of the lift made it usable for me :) the room was really clean, the toiletries and coffee provided useful touches, and the location couldn't have been handier for public transport around the city. Thanks Michele!