Long story short: Smell of propane after running hot water (a dangerous hazard which ultimately led me to stay in a hotel and involve AirBnB support). Hair and stains in linens and towels. Hairs in shower head (how is that possible?). Mold in shower grout, dirty shower grout generally. Some dirty areas of floors. Multiple people contacting me inside and outside the AirBnB app, several were rude and demanded a late fee, plus more money after paying the late fee, all in cash which is a violation of AirBnB Terms of Service. Hosts continue to try to contact me through whatsapp after reservation. Do not recommend accommodation or any place by Youhosty.
Trouble started right after booking, when a member of youhosty messaged me (unsolicitedly) over whatsapp, saying they would be meeting me for checkin, and asking what time. They said that a checkin after 8pm qualified as a late checkin, and I would need to give them 30 EU. I double checked to see if they had a lockbox either on premise or in one of the numerous cafes nearby that I could use, and they said something about needing a person to show me how to get in (they ultimately did not, it's not more complicated than can be accomplished with simple instructions). This felt like a money grab, but I agreed. They said I would need to pay cash at the door. This is a direct violation of the Terms of Service with AirBnB, and I quoted the terms, and paid over the app.
I was then contacted over the app's messaging service by another person, who claimed that I needed to pay an additional 30 EU for a total of 60 EU. I told them no, and that I had been told 30 EU was all I needed to pay. They did not respond back. The first person over whatsapp then told me that he wasn't checking me in anymore, and passed me off to a third person. This third person is the ultimate reason this isn't a one-star review, as Mark was as kind and accommodating as possible.
I met Mark and he showed me the place. All seemed fine until he left and I had more time to check things out. I noticed long, female, head-hairs on towels, multiple shorter, male, head-hairs on linens, mold in the shower grout, and somehow some hair coming out of the shower head. I've been in dives before, and decided to contact the hosts the next morning since I was so tired. The hot water originally did not work, and I reached out to Mark person. He had me reset the water heater, and I waited cold and naked for the 10 minutes the heater needed before I finally took a shower.
Upon leaving the bathroom, I immediately smelled propane. I smelled around the stove and heater, and identified the water heater as the source. A propane leak is extremely dangerous, and I stopped using hot water from that point on. I opened all windows and aired out the apartment, but because several windows are over trash cans, the apartment then smelled like garbage. I contacted Mark, but all he recommended was turning it off and on again. A physical heater deformity will NOT be solved by resetting the heater, and could provoke it to turn on again, releasing more gas.
At this point, I had enough. I contacted AirBnB support and stayed in a hotel the second night. I checked out and left. AirBnB issued a full refund and paid for the hotel.
I've since been contacted by another (fourth??) person, who called me directly over whatsapp without prior communication. I told him to message me, since I'm quite fed up. He apologized, but seemed incredulous. He said I did not communicate the problems with Youhosty (which I did), and that there was no gas leak (because he did not follow my instructions to run the hot water), and asked for an explanation. I told him I would explain the basics to him over whatsapp and leave a review.
This is a highly irregular experience; I don't want to be "that guy," but every previous host has reviewed me as kind, communicative, accommodating, clean, and a model guest. I try to work with hosts because I value their service, time, and accommodations. This respect was not something I felt I received back from Youhosty; I felt like a resource from which they could try to extract more money from, and someone whose time was not worth effort.
Youhosty gave me tje runaround, and when I did the right thing, they failed at internal communication and ability to address the problem. They were rude, demanding money after payment of (a BS) late fee, and did not address problems. The only reason this isn't a one star review is because one of the four(!!!) people I dealt with through the organization seemed to honestly care about me and my well-being and experience. Now that they know they screwed up, they're in damage control, trying to avoid this review.
I do not recommend youhosty nor this accommodation to anyone. Avoid this place and this company. My vacation was very negatively impacted by these events, as I had to spend several hours on the phone with AirBnB rectifying the situation after the hosts failed to do so themselves.