The appartment is in a great location, well-furnished and there was no problem with either getting in or communicating with Alessandra. My staff stayed 6 nights during the furniture fair. Unfortunately the appartment is very badly insulated against noise; it is just next to a courtyard, and during 3 nights young people came down there to smoke and made noise until 3 am, and the door when they go back slams; furthermore there's noise when the other people living in the place go out starting at 0630; the wall between the two bedrooms is also thin, and you can hear the person next door snoring. Maybe the problem was that during the furniture fair Milan is full of young people having parties and we were unlucky, but during 3 nights my staff got practically no sleep and it was a disaster.
Sorry to say this, as the appartment really is very nice otherwise, so if you do want a great location and this kind of thing doesnt really bother you, I really recommend it.