We came directly from the airport and Rita had arranged for the doorman to give us the keys. Location is perfect, minutes from Duomo and metro. Rita's restaurant recommendations led us to a wonderful restaurant, Trattoria Bolognese da Mauro, she also helped with reservations. She even offered a late checkout even though we couldn't stay because we had an early train.
Only drawback is traffic noise and a tram that goes by is squeaky. earplugs would probably help.