We loved the apartment. It is exactly as in the pictures, spacious bedroom, there is everything you might need in the kitchen to cook and enjoy meals. It is a quiet neighborhood, and there is a metro station and a supermarket very close.
We didn't meet Davide or Serena but we communicated via messages on the app, they always answered quickly. The manual they sent before we arrived is amazing, there are instructions for the self check-in and recommandations for activities, visits and restaurants.