Alberto was very quick to respond to our questions and helpful. The flat was tidy and clean when we arrived. Check in and out was smooth and simple. Sorting the trash was new to us, but easy to do. Our place felt safe and secure with a quick 7 minute walk to a nearby metro. There is a little store down the street that sold plenty of food to cook for yourself, although we ate out each night. Would definitely recommend staying at Alberto's if you visit Milan! We hope to come again someday!