My husband and I had a very memorable experience at Luigi and Scilia's apartment in Milano. It is immaculately kept, very well stocked, (above and beyond what we experienced at other airbnb's)and they have brochures and sightseeing information as well as local restaurant recommendations conveniently located in the flat.
Luigi and Scilia were both there to greet us and were so informative and helpful. If we had wanted to, they were willing to walk us around the city so we would feel more comfortable. It can be unnerving when you are not familiar with the area you are in, but they explained the commuting systems and we found Milano a very easy city to get around. The Metro, bus and tram are within blocks of Luigi and Scilia's place and we mostly took the Metro. It was very simple.
All we can say is both Luigi and Scilia were the most considerate sincere people and very trustworthy. It was a pleasure for us and we are planning on going back!