As soon as we checked in, the apartment was filled with strong gas leakage smell. My husband and I immediately opened all windows. As we need to contact the host as part of the check in, she was on the line. I told her immediately. She replied that there seems to be some replacement done recently in the kitchen. She could call the technician to check but unlikely to arrange on the day (it was already Friday around 3:30pm). She also mentioned the apartment was empty for a few days…We felt very unsafe and unpleasant to stay overnight and she agreed with a free cancellation. We had to find a hotel on such late notice….
Although the host agreed with the cancellation without hassle, I don’t know what happened at her end as I didn’t see any update on Airbnb. So I contacted Airbnb support by myself and they helped me immediately to confirm the cancellation. I really appreciate the prompt and warm response from them.
Overall, we really wish the host had done check up for the gas and other important safety beforehand. The whole experience for us was indeed a bit scary and quite exhausted at the end. Also costy with last minute bookings of a hotel and transportations (due to heavy luggages, we had to take taxi and Milan wasn’t a small city……