I didn't manage to meet Pietro in person as we were both busy, but he was very responsive via email and text messaging. No problems communicating in English. Friendly and helpful too. The room is secured, clean and comfortable, with its own bathroom. The building entrance is full of character (with locked gates too). I would happily book again if I came to Milan once more. The Brera neighbourhood is just great, I love the pedestrian car-free streets. Plenty of food venues around. Close access to public transport. The only minor negative point I can find (which did not cause problems to me personally, but maybe other people can be more sensitive to noise) is the nearby elevator shaft which sounds a little bit loud from time to time, and people's voices and steps resonating in the corridor. Not a big deal though, unless you expect total silence, all the time. Happy customer overall :)