Massimo was amazing. Despite having issues with the airport and arriving late, Massimo waited for us at the door and explained everything thoroughly. He was quick to respond to any question we had. As for the apartment, it was perfect for us. A quick 5 minute walk to Duomo, surrounded by stores, and close to the famous Piz restaurant. All basic necessities were included and cleanliness was noted. Would definitely book again and recommend others to book!