Overall it is a beautiful apartment they have, (Sara and her husband), it is 2 mins away from a beautiful city (Bergamo) and the hosts are nice, generous at times but also disrespectful.
I dont think it's clear in the description, but the expectation with this stay is that you use only the bathroom, bedroom and kitchen. The balcony can be used at times but we didn't feel welcome to sit on the couch in the living room. In Sara's words , " It's a bed and breakfast, not a hotel!"
In all fairness this apartment is very beautiful and the photos don't do the place justice in some ways.
The city of Bergamo also surpassed our expectations, as we thought for some reason it was only a small village area with huge mountains, but it is that and so much more. The city is huge and full of breathtaking streets to cycle around.
We had to bring our rating down a tonne based upon our experience with the hosts.
Don't get me wrong, Mauro, (the husband) was fantastic! He even let us take his spare bikes out for a day instead of purchasing our own. We were so grateful.
But at times we felt that Sara was treating us with disrespect due to her own lack of communication in the first instance. For example, check out the rules for this place, and you will only see 1, but it felt like there was an abundance of unwritten rules we were expected to know and when broken we were shouted at for them and made to feel uncomfortable.
We got the impression that Sara values her home more than her guests which made us feel unwelcome.
And finally, don't expect a breakfast which could be so filling or nutritious to last you more than a couple hours max. We were given bread , jam and biscuits everyday we were there.