This was our first experience of using Airbnb,and I'm pleased to say it was an excellent one :). Communication with Andrea prior to our stay was very good - he answered our questions promptly and clearly. On arrival he met us at the Colle Aperto bus stop (last stop on service 1A from the airport, every 20 minutes and costs €2.30 per person) and showed us to the apartment, a few metres away.
NOTE: the apartment is on the top floor of the building and reached by three flights of stairs. This was no problem at all for my partner and I, but would be challenging for the less mobile person.
Once inside, Andrea showed us around the apartment and made sure we knew where everything was and how to connect to the Internet. He was very courteous and made it clear that we were to contact him if we needed anything. He did not disturb us at all for the remainder of our stay, except for a text the night before we left to confirm check out arrangements. We could not have asked for a better host.
The apartment is lovely, as is shown in the listing photographs, and was immaculately clean with lovely views. My partner and I did not cook during our stay, but the kitchen is fully equipped with everything one would need, including a dishwasher. The bathroom is small but well designed, and despite not being mentioned in the listing, includes a hair dryer. The bed is very comfortable and there is more than enough wardrobe space for four people, let alone two. For the security conscious, there is a small safe in one of the wardrobes and the door to the apartment was extremely sturdy with very effective locks. There was ample space for two people. There is also an iron, which is not mentioned in the listing.
The location of the apartment is perfect, less than 100 metres from the bus stop and cable car to San Vigillio castle. The centre of the città alta is also on the doorstep. All in all, a perfect base for our break. We would very much like to return!