Frederica's brother helped us with the check-in and was very helpful. He even picked us up from the bus station and walked us to the apartment (about 5min walk). The apartment is situated in the middle of the Città Alta and perfect for a short stay. It looks exactly like in the pictures and is well-equipped!the only "downside" is that there is a water boiler in the kitchen that works all night and makes noise. It wasn't a problem for us, but it might be for light sleepers. All in all it was a great experience and we would definitely book this apartment again!