Our hotel room was gorgeous! My husband and I absolutely loved all the amenities and I loved the big tub! We wished we could have stayed another night in Bergamo and in the hotel. It is close to the Cittá Alta, and also the Bergamo train station! We would love to stay there again. Leila is the contact, and she is so sweet! She responds quickly to email. Do not try to contact her through Airbnb after the welcome email is sent. You cannot go wrong with this hotel!