From the initial booking Anna our host could not have been more helpful. Directions to the aptrartment, local transport, restaurants, all queries answered promptly. She facilitated our early check in and our friends late check out. The apartment is immaculate and better than the pictures. Everything you could possibly need and more . The beds were very comfortable, unlimited bedding and towels, very high standard of decor. There could be nothing negative said snout the apartment. It is very convienient to public transport and excellent restaurants. Throughout our stay our host continually checked that we were ok she was incredibly kind when we locked the keys into the apartment and she cut her evening short and sorted it all out. I feel in love with bergamo and hope to return next year to the same apartment. I can't rate the apartment or Anna highly enough.