We had issues with a severely delayed flight into Milan (12 hours), missed our car hire pick-up slot (no more than 59 minutes after scheduled time - be sure to contact your rental broker rather than the hire firm), and unfortunately could get to Stefano's house. On the plus side, Stefano was very understanding and tolerant in his communication during the process of finding out what we could achieve. We confirmed that we were not going to be able to stay at 10:30pm! His parents were on stand by to let us in. Good, honest and helpful host who I would recommend.