I have not met Lilia but I easily communicate with her, each time whenever it was necessary ! Furthermore, she was arranging about the schedule time, I was able to check in the morning, so pleasant with my big backpack.
The place was clean, located in the lower town in a busy street with all kind of restaurant, bar... really fun !! and only at 10min of the funicular or the historic stairs leading to the upper town.
I recommand without any hesitations !