Andrea and Chiara were really attentive and you could always text them with a problem or to ask for something. The kitchen and bathroom were fairly clean. The room is big and it felt really cozy, and being able to make a fire makes for the perfect ambient. Although it was a bit dusty, it is what you'd expect for its price. The dog and cats are adorable. The city is reachable by taking the bus 6 which you can almost aways take at 5 minutes walking from the house. Overall the feeling of the place is warm and familiar, so we were really happy with it:)