The Cute&Green studio was lovely and very centrally located in the heart of Bergamo. The place was quite clean and well kept. It was also located steps from the train which took us to Milan in a little under an hour. Upon arrival, Elena was very helpful telling us all about the area and cute restaurants to check out. She also offered to take us to the airport at the conclusion of our trip. All was good until the last three days of our trip; the electricity went out in the majority of the apartment leaving only one electrical outlet and one light that worked. There was no wifi and the refrigerator was also out leaving the fresh pasta that I bought to bring home and the milk to go bad. When confronting Elena about the issue I heard no response. When planning the rides to the airport, My aunt and I did not receive a response from Elena to either of our email confirmations. It wasn't until our 4th call within a two day span that she answered and confirmed. Overall, the experience was great. I just wish my host was a bit more responsive.