Unacceptable!
In December 2013, we booked and paid for a night at the "Dream Home" - as listed on the Airbnb website. Antonella's calendar was open for this date and she accepted my request. We expected to be there - at the "Dream House" - the day we arrived in Bergamo. When we arrived, Antonella said she doubled booked and would take us to a 'better flat' 'much nicer'. (We later found out from the person in 'our' flat that he just asked if he could stay one more night. She agreed.) The 'nicer flat' was an attic dump "Mr Villa" and it appeared that someone was asked to quickly leave their attic flat so she could rent it, at an outrageous of 173.00USD. There was dust on the floor, hair in the bathroom, hard towels - the flat was dirty! When we asked for another place to stay, Antonella was loud - shouting and wild - ranting-on about how we could leave now and get our money back from Airbnb. Putting us out late in the day was unfair. The level of integrity was low and the level of warmth and welcome did not exist. Just a disappointing and dishonest situation. Be aware. Be cautious.