My husband and I chose to stay in this apartment based on previous reviews and the photos of the property . We tried to contact the host on 3 occasions and she did not respond and we ended up waiting around ouside, upon our arrival.However we do apologise if the host had any personal issues that needed to be dealt with at the time. The room wasnt very clean, it was dusty and it had a foisty odour. The bedding was old and was in need of an update. The spare pillows did not have any pillow cases and were covered in stains. On the second day we did look around to stay somewhere else. This was a special wedding anniversary and by staying in this apartment spoilt the occasion . Bergamo is very beautiful and the locals were very friendly. Please give this wonderful apartment a much needed update that it deserves