Every place eventually has a negative review despite all the positive praises they receive. Unfortunately, our overall experience was a compilation of a lot of negative experiences in one trip. There was a lot of miscommunication and misinformation between this host and myself. This goes from location to cost of transfers. In fairness, the location is probably also my fault as I should have researched Bergamo in proximity to the downtown core. I relied on his knowledge and when asked his distance to the centre of Milan, he confirmed he was located in the centre - he meant the centre of bergamo. This led me to book the wrong train stop and we spent the day travelling instead of getting to enjoy the city during our eurotrip. Through airbnb private messaging, we discussed a ten Euro airport drop off fee. The next morning, we were quoted 15 while in the car. Andrea said he mentioned that he told us it was 15 and that it is in the guidebook we should receive through airbnb (did not receive any emails with this information - so maybe this is a technological error). After discussing with my bf, neither of us recall Andrea mentioning 15 Euro at any point or correcting us when we confirmed ten both verbally and through private messaging. Furthermore, we did not get the room that we booked. We were told it was occupied by five other travellers. Andrea then proceeded to offer us a smaller, unrenovated room which seemed to be (or at least looked) a lot dirtier. I am assuming it would a room that is listed at a cheaper price on airbnb. After hesitating, we were offered the room opposite to the smaller one, which seemed more similar to the one we booked. However, Andrea seemed to try to sway us to the initial by letting us know that we were there for only one night and he has two other travellers coming for two. I found this a bit of an annoyance as that did not concern me. If you book a certain product, I think you should receive it..not have it given to others. There is heating through woodfire in the main hallway which is great. However, later on on the night was a bit chillier as no-one was available to add wood to the burner so it got colder .. luckily the comforter was quite warm. The beds are also quite Comfortable. Lastly, we notified Andrea we were going to receive a package at his place and it was of high importance. He said this was no problem. Upon arrival, he told us he had not received anything but as we entered through the gate, there was a slip with my name. He simply did not check his other mailbox! He did try to rectify this by going to the post office, but had to return to get my signature. In the end, the post office was closed and we never got the...