Eleanora wasn't around for the time we were there, so we assume she was away herself but we were let in by Luca, who came in to open up the restaurant downstairs and let us in. Room was pleasant and spacious, ensuite room good, with nice shower. Bed very comfortable. Breakfast a bit of a let down, with just packeted stuff and plastic cutlery plus one day we didn't get any breakfast provided so had to make our own arrangements. TV doesn't get any English channels and we couldn't log into the Wi-Fi provided but that may just have been the network provider, as others were logging in OK. Room was cleaned every day and bed made up (except the day when breakfast was missed!) Towels replaced once during the week, which was nice also. It's in a good location, as it's not too far from the station (bus route from airport - Linea 1 - will take you fairly nearby and you can walk along Via XX Septembre from Porta Nuova bus stop). Also, it's a lovely walk straight up to the old town along the road from the BnB. With 4 rooms all in on the floor we were on, noise did carry inside quite a bit it, so was a case of 'go to sleep with the last one in at night and wake up with the first one up in the morning' - especially as the coffee machine was right outside our door. The planes start taking off at about 7AM also (about 3km away?) and the clock tower across the way starts donging from 7 also, so you'll always be up for 7! All in, apart from those things, it was pretty good for a stay in Bergamo. Try the Ciccio restaurant downstairs also. Nice atmosphere and good food. Sit in the vaulted bit inside, which is lovely.