It was a last minute booking but we received a very speedy response from Laura with clear instructions re direction, check-in etc. Laura's father welcomed us upon arrival. Though his didn't speak much English, we did not have any communication issues; and Laura was readily available on the phone to make sure everything went smoothly. The apartment was clean and very well equipped. Also to our surprise, Laura's father had put up a safety gate at the top of the stairs where the double bed is for our 14-month old daughter! During our stay, Laura and her father did their best to help us out including getting a charger to us in the late evening. We highly recommend this place to anyone who's looking for a pleasant stay in Sarnico!