Where to start! From being picked up at the airport late evening to the end of my stay Eleonora could not have been more helpful ( as was Nadia her colleague), both went out of their way to make my stay a wonderful experience.
The accomodation was exactly as the pictures posted, cleanliness etc perfect and the breakfast was amazing, small point - it is on 5th floor and whilst there is a lift if it for some reason it wasnt working you need to be able to do stairs ( I walked up/down through choice but just a consideration)

The location (in the new town) was brilliant - 5/7 mins from both the bus and train stations. 5 mins to the the main road (Viale Papa Giovanni) which took you up up to the old city ( Citta Alta) - A1 bus straight to the lower funicular for just over a euro ( tip = worth getting a day ticket for just over 3 euro as you can use on bus, tram or funicular) - if you prefer to walk - only 15/20 mins to the old city from accomodation
there was a great supermarket just round the corner (prosecco about 3 euros a bottle need I say more!) - everything you need especially if you dont want to eat out - that said I found food etc very reasonable
in Citta Alta - nice 'pub' pub angelo at top of via San Lorenzo, just down from the tourist information office on via Gomito
make sure yo go up to the Castello di san Vigilio for panoramic views, and this time of year - the smell of the fantastic jasmine.

less than an hour to Milan by train and only 11 euros return! (Como nearer 2 hours with train changes but easy to get to)

Talking of return - all in all a great place, people and experience so I will be returning and will defintely stay at Bergamo my Home - I can assure you that you will not be disapointed will be looked after fantastically by Eleanora and Nadia :)