It was a horrible experience at check in, which made us feel very unsafe and confused. I haven’t received information about the check in time closing 8pm. My confirmation said check in after 2pm and that’s it. Few days before I confirmed arriving time 21:00-21:30, but got only one message saying that check in is closing 8pm and that’s it. She wasn’t willing to respond and finally she asked for extra money for late check in. Unfortunately our flight was an hour late. When I informed her about that she wasnt happy and told us to get the taxi and asked us to message before we leave the airport. Unlucky my phone was out of connection and I couldn’t contact her as there was no free wifi in the airport if you don’t have an existing telephone number. Also it took a little while to go through the passport control. Straight after we got a taxi and went to her place. Unfortunately we couldn’t get in the house. Some strangers helped me to contact her. She was very aggressive on the phone blaming us for not taking a taxi (which we did) and calling us liers for not contacting her before we left the airport. In the end she hung up on me. Me and my partner was standing in the street with luggages not sure what to do next. 10 minutes later I managed to contact her again (another strangers phone) and this time I had to beg her to let us in as we already paid for the appartment and have nowhere to stay in the middle of the night. When she arrived we explained calmly what happened and she eventually calmed down. I understand that her check in time was 8pm, but because of this misunderstanding she treated us really badly. I think this is not an appropriate way to greet the guests no matter what. In addition to this she lived 2min walk from the appartment. So that shouldn’t be a massive issue at all. it’s very dissapointing as the appartment was really nice and location was great too.