Firstly the reason I have booked the place is because we were landing late after midnight and we needed someone to pick us up and Andrea from his Profile and as he told me he offers picking up from the airport for 20€ And the same day of the check in he texted me that he has an accident with car and cannot come for us so we needed to find a taxi which was expensive. While we are at the taxi I have text the guy Andrea game me his number but without a response when we arrived to the place front the building number 3 as shown at the address of the listing, I have called on whatsapp the same guy without response then I have texted Andrea that we are waiting and he is not responding! He called me and told me that the entre is in other place which we don’t know and was 1 after midnight and we are accompanied with a kid!! But he told us Andrea that this guy will come for us! We were waiting for more than half hour and nobody came! Then I have texted Andrea with our location on whatsapp and after a while the guy called me I told him we are waiting long time and we want to check in to sleep because next day we have morning flight! He said u have not been there I checked!! So plus he lied! He hanged up the call!! Then he cam out angry and we told him why tht long we are tired and not professional! He said It is not my job to let u in I need to sleep! We told him we paid for that its not for free and Andrea put u here to help us when we arrive! He said I don’t get F***!!! And we have a KID! So I think this is enough to know the quality of customer service of the place. And we didn’t hear sorry from him.
By the way Andrea was nice and he apologises to us but it doesn’t mean that we had not bad experience there.