Eleonora was a great host, the communication was easy and fast. She arranged earlier breakfast for us. Position of the accommodation is perfect - close to the central station and city centre and we got a room with almost fairy-tale view over Citá Alta. There are a lot of toys and games for kids so I can imagine it would be perfect for a family. We had our room cleaned every day which was a luxury and probably unnecessary for us..but why not:-) Overall - strongly recommended!