My husband and I have stayed in over a dozen homes through Airbnb and VRBO in the U.S. and Europe. While we've had positive experiences in nearly every case, we've never been more impressed by the level of service at this wonderful apartment in Bergamo. Carlo and Marina are new to short-term rentals and are committed to making the experience "Like Home." To that end, they go out of their way to make their guests feel comfortable. The spacious, immaculately clean apartment includes all the amenities you would find in a fine hotel: robes and slippers, fine linens and towels, coffee, fresh fruit, snacks, toiletries, fast wireless internet and more.

They met us at a nearby parking structure (because the apartment is in a pedestrian-only zone) to help direct us and carry our luggage. (Note: there is no elevator and the apartment is on the second floor of a 400 year old building.) They made certain that we were settled in and then disappeared to let us enjoy the apartment and town.

We thoroughly enjoyed Bergamo. It is a lovely town with two sections: the lower, more commercialized section and the "citta alta," or "old city" in the upper section. (Although this apartment is in the lower section, it is still in a charming area and only a 20 minute walk or short walk/cable car ride to the upper city.) We took a private tour of the old city with Samuela from Bergamo4you.com which was thoroughly enjoyable and informative. We ate pizza with the locals at Vesuvio and had an outstanding meal at La Tana, a terrific restaurant of local cuisine on Via San Lorenzo in the old city.

We recommend this rental without hesitation.