Valentina is not responsive, she made me contact the Airbnb support team for the document I needed and she as my host had to give me. Instead of calling me or texting me she was contacting the Airbnb team who called me every time she wanted to say something. As a host, one must be helpful, one shouldn't create problems for one's guests but she created problems for this document which was required by Italian police. She acted as if she was an unreachable person, some kind of royal family member. If you don't want to deal with people, don't host them at your house! And she also didn't explain to me how to differentiate the wastes to get recycled and there weren't boxes for every material to be recycled like glass, paper and plastic. The apartment is new and nice but it doesn't take sunlight so it is very very cold even if outside it was 28 inside was 18 degrees. Not at all suitable for travel in winter months.