Andrea was ok for letting us do the check in one hour earlier (14 instead of 15), but really seemed that he was making us a big favor. Although the neighborhood/suburb is a nice residential one, with courtyards and greenery, from a tourist point of view the place is very far from everything if you don't have a car, no public transport (there was a random bus that you couldn't rely on and a tram 10mins walking distance) Uber is unreachable,no grocery shops, no places to eat. At the moment the only way to the city is in construction and it is a big busy road and roundabout, hard to cross.
Communication was ok but the services were not. We asked for some extra toilet paper and a towel and received no answer (we were 5 adults, so it would have been right to provide extra supplies).
The place is apparently clean but has mold in the bathroom and upstairs, the sofa bed was broken and dirty and very uncomfortable, we had to basically make our own beds and put sheets on and covers on the pillows, while there were pictures of clearly made, clean beds on the website. The pictures and description on the website are confusing and don't really match reality. Some of these might be due to the quick check in, but weren't warned that the apartment might not be fully ready. There were also no blankets, just the covers that we used as "blanket".
A plus of the apartment is the big terrace but there was a wasp nest on the terrace.
If you get "lucky" as we did, there are loud parties somewhere in the proximity until late at night that keep you up since the terrace windows aren't really soundproof.
When leaving we asked the host for advice on ordering a taxi to the airport and the answer was that they don't offer that service which is not normal for such a remote place (telephone number maybe??)
It is surely not our first experience with Airbnb and we really believe that being a good host is not only sending tons of papers, but being attentive to small details that can make a stay really uncomfortable or actually pleasant.