Natascia was very nice. We did not have any problems with the communication even though she does not speak English. She was also pretty flexible and patient with our arrival as our train was almost cancelled and then delayed, so we arrived almost two hours later than we had initially planned. The apartment is clean and as nice as on the photos. It is located close to the Old Town and in a vibrant neighborhood (there were a lot of bars in the area). Natascia has her own restaurant (which is 8 min from the apartment), where we had a delicious dinner, so you can ask her about it if you don’t know where to eat nearby ;) I would come back to this nice apartment if I am again in Bergamo!