Fabio was very kind to us - our flights were delayed by a long time in bad weather, but he still waited to collect us. He gave us lots of information about the city and what to do. Due to a small and temporary issue with the room, we were provided with other accommodation which was just as good. Fabio & Simone made sure we were looked after from the start to finish. I fully reccomend that you stay with them in the beautiful city of Bergamo!