We are just back from a fantastic long weekend in Bergamo.
I can't recommend Anna or her apartment highly enough. From the moment I booked it she was the perfect hostess - great communication, super-helpful, friendly and welcoming. Several weeks ago she let me know that she wouldn't be around to welcome us herself, but said her friend Roberto would be there to help us. It turns out Roberto was just as brilliant as Anna. We arrived early in the morning before the apartment was ready, but he met us off the airport bus (and even brought us umbrellas as it was wet when we arrived) and took our luggage to the underground garage so we could go and have lunch without our cases. He gave us fantastic recommendations for places to eat in Bergamo. He advised us on trains to Milan. He showed us where the bus stops were for the Old Town etc. He was always on the end of a phone if we needed him for anything. He was just brilliant - thank you Roberto!
The apartment itself is even better than the photos suggest. It's in a fantastic location, close to the station and all the main bus routes. It's within easy walking distance of the Old Town if you're feeling energetic. It's bright, big, nicely furnished and spotlessly clean. The kitchen is well-equipped and the beds are comfortable. I wouldn't hesitate to recommend it - Bergamo is a beautiful city and we plan on returning before long. I'll be very disappointed if we can't stay in the same apartment next time round!