We loved the place so much! It is cozy and quiet and soo close to the city's attractions! Rachel was always reachable and although we haven't met her, we met her husband who was also very nice. The elevator wasn't working that day but he helped us with our luggage to the second floor where the apartment is. The apartment is small yet cozy. The furniture is quite tasteful. There is a fully operational kitchen. Everything was squeaky clean! In the morning we had probably the best coffee on airbnb courtesy of our hosts! Will definitely stay there next we visit Bergamo!