This was my first time using airbnb services and didn't know exactly what to expect. But Giovanna made it all easy from the very beginning. She was responsive to messages prior to the trip, very kind and helpful. She picked us up from the bus station, which is only a minute away from the studio. She was very warm, explanative and eager to provide answers to all of our questions. She had already collected several flyers for various events as well as the city map. The studio is very cosy indeed and has a homely feeling. Looks better than in the pictures. It is clean and tidy and the welcome basket was very helpful especially for our first breakfast as we arrived late in the evening. I think the location is ideal because it is 2 minutes away from the funicular leading to citta alta but also 15 minutes walk tops from the commercial streets in the city centre. Besides there is a bus stop to city centre just in front of the funicular. The neighbourhood was quiet and safe. I sincerely recommend Giovanna's studio. She is a great host!