Manuela was very helpful with accommodating our needs and helping us with many small things. The flat itself was great: spacious, with amazing view of the town below. It had a nice little radio, so we turned it on and listened to Italian songs which added to the experience :) The flat is located in a nice and atmospheric area, just what you expect from a beautiful medieval town like Bergamo. Also, the location is very convenient in terms of the transfer to the airport (the bus stop is just 3-5 minutes walking away and the bus goes directly to/from the airport). Overall, it was a wonderful stay, highly recommended!