When we arrived in Bergamo, it was too late to drive by a bus to the Airbnb and all the taxis we’re busy, so we had to walk an hour to the Airbnb. Luckily, they waited for
us and we paid 15eur for the wait, which was understandable. They were reachable through phone at all times and were very understandable.
During our trip in Italy we had our backpack stolen, which had the keys to the apartment. Luckily, they brought us extra set of keys and they we’re very understandable and forthcoming. Later that day they contacted us and said that the backpack has been found and helped us contact the police station.
Also, the downstairs neighbour is the most polite and sweetest man in the universe - please respect his quiet-hours :)
Be kind and they will be kind to You! :)
Grazie!