We had a fabulous time staying here for one night in October. The check-in was very smooth, we drove up into the Citta Alta which is a unique experience in itself, Alexandra provided us with a parking pass so we could leave our car nearby after dropping off our bags. The apartment is wonderfully located and is very cute and comfortable. Alexandra also provided a child's bed for our one and a half year old son. Our only complaint is that we could only stay for one night! Definitely stay here if you are visiting Bergamo!