Me & my family arrived later then I supposed due to the renting car process. Still someone gave us the key & informed about the property.
Everything was great( room, kitchen,bath facilities& the pool and garden). Whenever I needed help at villa Carlotta (happened three times during 10 days period) Monica was there to assist (info,directions,places to visit,technical support about equipment in the house) by Sms, phone & so we had our privacy while still getting the help we needed. My family loved the pool and the garden, but we arrived in wrong weather to use it (water's too cold at the end of September in open pool in north Italy for us...).