Sadly our flight was canceled and we couldn't make it to Bergamo. Oliviero was very understanding and had a policy that allowed us to get some of our money back, which is very generous of him (I hope Ryanair will reimburse us for the rest). Moreover, he was willing to wait for us until very late at night and thar removed a lot of our stress when our flight was initially delayed. Best wishes for Christmas Oliviero, one day we 'll make it!