Andrea was very accommodating, he kept in contact with us and waited for us to arrive, even though our flight was delayed and we arrived over two hours later than scheduled. AND he helped us with our bags in the pouring rain! Casa Maria is really well appointed, clean, airy, comfortable, and with great views. It's ideally situated close to one of the entrances to the Citta Alta, and about 50m from the airport-bus stop. We really enjoyed our few days exploring Bergamo, and would certainly recommend it.