Can't say enough nice things about Alessandro. Not only was he a great communicator leading up to our trip, but he even offered to pick us up from the train station when we arrived and gave us a comprehensive tour of the place to make sure we understood how everything worked. Very nice space with excellent amenities right next to the old city, so great for trips to the tourist areas of Bergamo without being in the middle of the hustle and bustle. Would definitely stay again!