Claudia no doubt is one of the greatest hosts I have ever met.
She prepared a welcoming basket for the kids with corn flakes, biscuits, jam, and many other stuff also she kept milk and water in the fridge.
Claudia was available at our check in and she explained every thing for us also she has many tourism brochures available for the attractions in Bergamo.
The apartment is really clean, well decorated, spacious and in a wonderful location, only few steps away from a very nice street and a bus station which takes to everywhere in Bergamo.
My only comment is that the apartment is a bet old style (like everything else in Italy lol), I believe an upgrade is necessary specially for the washing machine and kitchen appliances.