I was welcomed by Veronica at the apartment - there was some food and wine already there on arrival! Veronica was very responsive by email and text prior to and during our stay. The apartment is in a great location just outside of Citta Alta, near via Pignolo, and close to many shops. Walking distance (20 mins) from the train station. The apartment was very tidy and very clean and well equipped. WiFi was great. We had a lovely stay and would return to this apartment in future. Bergamo itself, especially Citta Alta, is a hidden gem and well worth exploring.