The room looks like the photos. The location was accurate, it is just five minutes from the tram, which is a 20-minute ride to Bergamo train station, which will also bring you to Bergamo airport. It is about 20 minutes in a taxi to the airport. There were clear directions for picking up the key & entry. In the location there is a nice bakery, restaurant, fruit & veg shop & a couple of other shops.
The outside area, ie. the balcony was dirty & overlooks a dirty central area of many flats. The room itself was unclean but the host has refunded us for this. The bed had not been changed so we slept in our clothes, although did not get much sleep as the room was quite bright and we did not feel comfortable there. There is a strict no smoking /eating policy in the room & no facilities to even make a cup of coffee. There is a fridge beside the bed acting as a bedside locker with a broken lamp on it. The bathroom had a washing machine which is not to be used by guests and is for cleaners only, but it was full, for possibly several days, and really made the room smell bad, it was nauseating. The shower was dirty too and we did not feel comfortable using anything we didn't have to. The host was very apologetic about the cleanliness issues & had even given us a discount before our stay, but I honestly think that even at that is it very overpriced and overall we did not feel safe or comfortable.