Lorella was fantastic and always available. The place was very clean and the rooftop with a nice "Citta alta" view, great. Very quiet place, great for rest and easy walk to a supermarket and even Citta Alta. The bus 6 (from "Porta Nuova") direction St. Columbano leave you a few meters. And also to go to the city. We recommend buy a day ticket or 72h ticket from ATB (public transport) and you can use it also in funicular to Citta Alta (7€ for 72h and is available from airport, all city and back to airport). The bed's are simple but confortable, everything very nice, specially for the price. Is very private. We strongly recommend.