Natascia actually messaged us on the day of arrival to say that her place was not available but that we could stay at her friend's (Valentina) flat instead which was similar and nearby. So this review is actually for Valentina's place.
Valentina messaged us to tell us where the place was and how to get access. The place was ideal for us, clean and tidy and had everything we needed. The location was good for buses/trams to the centre, old town and airport.
Bergamo was a very nice place which we would like to go back to as we only had a half day to explore before flying home.