Spotlessly clean, Nespresso machine fully stocked, all expected items and some unexpected (sachets of olive oil, balsamic vinegar, bottles of water, milk, breakfast jams and toasts etc) available. Hosts very reactive to any needs without being "in your face" ... very tastefully decorated.
If I had to find a negative, it's not very close to the tourist highlights, but we wanted to be handy for the ice rink, which worked perfectly.
If you want to be in that part of town, or you simply want a clean straightforward stay in Bergamo, this is an excellent choice!