I thinkĺ I saw when I booked they just started on Airbnb, and it was my first Airbnb place that I used . There were problems at the beginning when I came to the place and I was supposed to download application to be able to enter, which I was not able to do. So I had to call her and for her to bring the key to enter I had to pay additional 10 eur, because she had to borrow car to bring me the key. I didn't find that cool and I was even questioning later how would I use the application on the phone to enter when all you needed was the key. The place would be ok for very not demanding customers. I would recommend to them to invest little money in interior of the bedroom. Like curtains and bedding . And to simplify the instructions and how to get the key. And to pay attention on little things, like that tea boxes are full and that coffee machine is working. With small improvements and some taste it could be good place to stay when in Bergamo.