Pietro and team give fantastic service. Communication is great, quick and accurate. The Loft is great value and very well situated just outside the old city. Maybe a 15/20 minute walk to the old city and the same to the new city centre, but public transport is close by if preferred. Many wonderful sites to see within walking distance as well as amazing cafes, bars and restaurants. Pietro and team can also organise transport to and from airports, and you can be certain the driver turns up on time - no stress! The Loft is very comfortable. It is light and airy and everything was in good condition and working order. There is no oven but it does have a cook top and a microwave. There are also bits and pieces you may use out of the pantry - oils, condiments, salt, pepper, glad wrap, foil, etc. Tea and Coffee is also supplied. Cutlery and crockery are in good condition and nice to use. Pots and pans and cooking utensils are also in good condition and sensible for the Loft use. Bathrooms are nicely updated and roomy, and large mirrors. It was also nice to have a wardrobe to store clothes etc in the bedroom. Pietro also supplies tourists brochures which saves on searching for a tourist info centre. Fridge is full size and does have a large freezer. The heater is very efficient - we were visiting in late October. We loved our stay at the Loft and will certainly visit again and hopefully earlier than 30 yrs!!! Many thanks Pietro and team for making our stay so memorable.