Alessandro is a very kind and helpful host. He is very friendly and gives great advice on how to get to places and what to do. He also offers picking you up at the airport in Bergamo which was very convenient for me as my flight was delayed and arrived too late to be able to take public transportation. He is rather quick to respond to questions though dont Expect communication to be seamless as he isnt fluent in English but I had no troubles. The place is very clean and anything you might need is there. Overall I can recommend this place very much!