Andrea was a very nice host, VEEERY quick and active (though we were late, we were given keys and instructed as to the rules in just 5 minutes). Easily reachable by phone. The apartment looks exactly like in the pictures, though it seemed more spacious than in real life. Bus and local tram stations are just near the house, you just have to be careful with schedule (it changes on weekends and holidays) and not all lines operate late in the evening. Good experience!