Marta's apartment was clean and comfortable. There are several rooms in the apartment, but I did not see any other guest. The room lacks air conditioning but there was a desk fan and the windows were able to be opened. The location is good for anyone flying out of Bergamo; it is a short walk to both the train station and the bus stop. Marta was unable to meet me and sent her friend instead, who was kind and helpful, and Marta was communicative regarding her unexpected absence. The main problem is that the apartment is very difficult to find. It is within a larger building which confusingly houses another BnB that is separate from Marta's. When I rang the doorbell for that BnB, they told me to call Marta, who simply re-sent me the address that is listed online, and no instructions about when and where to meet her friend. Since no one was there to meet me, I was left feeling confused to the point where I was about to find another room. While the AirBnB address is technically correct, Marta's instructions could have been more clear.