I emailed Elonara the day before check in to confirm the check in times, which she did respond to. I then asked her how we get from the airport to the Airbnb, and she still has not responded days later (hint: Take the 1 Bus from the airport bus stop, buy your ticket + return there!). Once we found Ciccio B&B, we walked through the dark hallway and were not sure where to go. There is a restaurant on the ground floor that also has Ciccio in the name, so we went in there. A male employee was eating dinner and I asked him about checking in. He visibly rolled his eyes and seemed quite annoyed that he had to stop eating to check us in. He gave us the keys and showed us our room, but didn't tell us anything about the check out process. The room was fine and matched the picture. The shared bathroom was down the hall and it was what we needed. In the morning, when we needed to check out, no one was in sight in the restaurant or in the B&B. We lost some time trying to figure out what to do with our keys, but in the end we made our flight. If I stayed in Bergamo again, I would pick a different spot.