Duccio is the kindest and incredibly helpful person! During my stay in Italy I lost my debit card and when he found out about my situation, immediately offered to go to the bank with me, in order to translate from italian, in case employees wouldn't speak english, and we managed to solve the problem very quickly. He even prepared a dinner with dessert for me, since, for a short period of time, due to the card loss, I wasn't able to buy anything. You can easily contact Duccio if you have any troubles or questions and he responds within a minute, always willing to help. The house itself is located close to the train and bus station, not far from upper town, in a calm neighborhood. The room and bathroom are very tidy, well equipped and spacious. I highly recommend staying in this place!