Hello, my name is Rumiana from Bulgaria. I want to share the dreaded horror at Greta's apartment. With my family we had a planned holiday from 26-31 / 12. The apartment looked good at the pictures, but when we arrived at the apartment, we saw that the kitchen was extremely dirty. The cabinets and hobs were greasy, there were no clean towels, the kitchen amenities were only rinsed without washing, on the kitchen balcony there were three full junk bags of 2-3 weeks, the table had a layer of dirt, and the bed had hairs and marks of use probably for 1-2 nights, under the bed there was a broken toilet seat, the furniture doors were locked with chains and padlocks and every equipment/furniture had instructions not to use. There is no constant hot water in the apartment and heating, and the bathroom was with broken shower and it was dirty. We called on Greta to share what we saw, and she assured us that this lack of heating is normal for the block and does not depend on it. Then we block the phone number from which we are calling and at the end of her insistence she sent us a message that we left the apartment very dirty and would charge us extra. So far we have visited over 30-35 such homes and we have never experienced such a nightmare. Italy is a wonderful country with wonderful people, but unfortunately Greta is not one of them. DO NOT RUIN YOUR HOLIDAY WITH THIS MISERABLE APARTMENT AND ARROGANT WOMAN. For pictures and contacts: phone number 00359 899 850 270 or email - asacho@abv.bg