Simone was flexible with check in which i really appreciated cos i only had one day in Bergamo. He also helped me get the most out of my stay by marking out where to go on a map, really appreciated that. Room was spotless and comfortable. Only problem was one other noisy guest who came in at 1am and was talking at full volume and cooking! Don't think Simone could really do anything about that though cos there was a notice asking guests to keep the noise down after a certain time so to an extent you're at the mercy of other guests, hopefully that was a one off! I would still recommend. Thanks