The flat was as described and very clean, and Paola with her team made sure everything went smoothly. The neighborhood in the old city is very atmospheric and nice. The location is just a few steps from the lovely main piazza, with cafes and restaurants nearby, as well as small shops and the tourist office. Also the ferry service to other places around the lake and the bus to Bergamo have stops nearby. It was warm summer weather, but I didn't feel a need to keep the airconditioning working all the time, as the flat stayed relatively cool by keeping the wooden shutters closed during direct sunlight hours. Internet and TV worked well. As there are some cafes and bars nearby, there is some talking and music to be heard also late in the evening - this didn't bother me as I always sleep with earplugs anyway, and it was otherwise nice to be in the middle of local life, but something to consider if seeking a very quiet residence. The wonderful island of Monte Isola makes for a great day trip, I also enjoyed swimming there.