I contacted Alessandro with a last-minute request after a previous plan fell through. Not only did he show up within 20 minutes of booking to let us into the apartment and show us around, but the flat was immaculate, we were greeted with a bottle of wine and two bottles of water, and he checked in throughout the stay to make sure we were doing okay. Alessandro provided a list of restaurants and bars he recommends for his guests as well as a map of Roman sites. The flat itself is fantastic-- high wooden beamed ceilings, great light, a very nice bathroom. Everything was clean and the location is fantastic. There was a washer as well as dishwasher. We will not hesitate to return, given the chance!