Before arriving Laura arranged a private car to pick us up from the airport. Upon arrival Laura met us at the apartment and walked us through which keys to use, how everything in the apartment worked and she had lists of places she recommended to go. The apartment was beautiful!! Super clean and cozy. Felt like we were at home in Rome. Laura checked in with us daily to make sure we had everything we needed and to see if we needed any help with anything. There was shampoo and conditioner, they gave us a bottle of wine and some snacks! If we are ever back in Rome to visit we will be staying here again!!