The lady that helped check us in was so nice and extremely helpful. Our shower head broke and she fixed it within the hour! The location was very good. It's about about 10 min walk from the Hop on hop off bus stop as well as 10 mins to St Peters basilica which is amazing! They have a refrigerator right next to the washing machine in the kitchen. I only say that because I couldn't tell if they did or not. We really enjoyed our stay here.