We had 3 weeks in Europe, all booked in airbnb apartments or homes and the first 2 weeks could not have gone better. But our experience at “Luxury apartment in center of Rome” wasn't a totally negative experience, however, it was far from our expectations. First, Pina told me that we could not possibly check-in before 1:30pm, despite advertising a 1pm check-in. I said that was ok as long as I could at least drop off our luggage at 1pm and come back later. This was approved, however, when we arrived only the cleaning lady was there and she did not know that this arrangement had been made and did not expect us. She could explain a little about the apartment but not answer our several questions regarding shopping and usual tourist questions, so we left to do grocery shopping, expecting to meet Pina when we returned. Unfortunately that never happened. The one thing the cleaning lady did thoroughly explain was that we absolutely had to be out on our checkout day, 5 days later, no later than 9am. Another problem was we were given an address with apartment number but not the fact that it was impossible for a taxi to drive on the street where the apartment was located, but had to drop us off a block and a half away. Then when we finally found the building, there were no numbers on the buzzer box, only names and none were Pina. Fortunately, we found a last name in our correspondence and that last name, with different first name, was on a buzzer that did eventually respond. A variety of other problems were encountered: · No toilet paper · No dish soap · No dish towel · No can opener · No bath soap · No English language TV station, not even news · No phone · Clothes washer very difficult to use · Undependable Internet access · Shower extremely small with constant risk of bumping the temp lever · AC useless since the apartment was arranged in a line: Bedroom – kitchen – bathroom – dining room – living room, with each room off a hallway the length of the apartment and the AC in the dining room. Window in the bedroom would not completely close allowing in outside noise from heavy traffic on the very busy 5-lane road 50 yards away waking us at 5am. I suspect this is probably fixed by now since we told the cleaning lady at checkout (Pina again a no-show) and she said she would get it fixed. One published guest rule is a prohibition for any unregistered guest to enter the apartment at any time, ie if you met friends they could not visit for a drink or dinner. But the biggest disappointment was Pina's failure to show any desire to make our stay more enjoyable. Since this review was written Pina has written a scathing review of us. Revenge I guess. ALL others have rated us as great tenants.