Overall it was a good experience. Luis was very helpful telling us about Rome and which place to eat, what buses to take. He was very responsive during check in and check out. However he was not responsive during our stay when I asked questions relating to the apartment. An older French couple unlocked our door but quickly left when they saw us there. I think she was the building owner. But, it was kind of weird, they were harmless though. The place is in a great location walking distance from the major sights if you don't mind walking up to 30 minutes. Or a short bus ride away. The sink in the bathroom drained super slow. The place appeared clean but get a little dirty and the bed covers smelled bad. I recommend this place if the above doesn't bother you.