DO NOT STAY HERE!! We got locked outside the flat for 1 night!! It all started when the flat owner sent a handyman who was actually the door keeper to the flat to fix the shutter of the window during our stay, which was a very inconvenient move as we had all our stuff there. We managed to lock our belongings in one room, so that was ok, however this man has then locked the door using a different lock than the one we had the key for, which made us unable to enter the flat in the evening (around 11.30pm). We contacted Claudia but she didn’t have the extra key so she met up with us and called the door keeper several times who never picked up the phone. Claudia suggested that we could spend the night at her place, but as we really had to enter the flat to get our stuff (incl. medicine) we contacted Airbnb to help us find a solution. The only solution we could think of was to change the door lock, so we started looking for a suitable company for that and we were surprised that she didn’t even help us find one. She ended up calling some of the numbers we gave her but she wasn’t willing to pay for the cost. At the same time she was talking to her mum and the Airbnb support and she said it was a caprice for us to enter the flat that we rented her!! Airbnb said Claudia should reimburse the money for 1 night and they could pay us a hotel until 100$. We ended up staying at her place as we wanted all this nightmare sorted ASAP. Claudia was helpful at this stage as she borrowed us some pijamas and towels... The next morning she called the door keeper again, who didn’t have the key after all, and she said the key was at a real estate agency (odd). After all this, we found out that the flat owner had arranged a visit to potential renters at 5pm to the flat without us knowing about it - and we had all our stuff there!! So we went to the agency but the key was with an agent who wasn’t in the office, so we had to wait another 30min to get the key!! At that time it was 10am and we had bought the tickets for a visit to the Vatican museum at 10.30am... which which we obviously didn’t make and couldn’t reschedule. Claudia said she would drop us off at the nearest metro station (crazy) but after all this hazard we insisted for her to come to the flat with us and open the door to make sure everything was ok. She did that, however very upset and she kept complaining about the traffic and her plans for the day. This episode lasted 11 hours and it completely ruined our plans and overall stay in Rome. Airbnb provided amazing support, they...