We found Paola extremely disorganized & unpleasant. The listing is searchable with free parking. However actually getting it is low as 3 apartments share it. The parking she suggested cost 30 euro/day. The parking closed at 1pm so we asked if we could meet her then instead of the normal check in time, she was 45 minutes late. The apartment consists of 3 bedrooms, but only 2 of them have doors (& the hardware on 1 of those doors was broken so we couldnt close it). Besides the 3 bedrooms there is a kitchen and 1 common area with an uncomfortable pull out couch that is connected to the other doorless room. We were 3 couples (one with a baby) & a single person. She had a single bed set up in a room with a matrimonial bed & when we asked if we could have the pull out couch in the living room instead she was very rude and told us we should have told her how we wanted the house set up prior to arriving. The listing states 4 rooms & 10 beds (I counted 5 beds). She was very frustrated, and didn't know how the pull out couch functioned. It took her a long time and as we were waiting for her to set up the pull out couch one of us sat on the single bed she had set up in the other room and it collapsed. She had arranged a crib for us, but when she was attempting to fix the hardware on the door the baby spilled some food and she told us she doesn't normally allow children in her apartment. We paid $40 upon arrival for cleaning and yet there was a dirty pair of thong underwear hanging from the window curtain. The whole check in process took about 45 minutes. In all that time she forgot to get copies of our passports so this entailed her showing up unannounced as we were leaving for dinner. There were no blankets on the beds just sheets, a thin cover and an extra thin cover. We called and asked for blankets she delivered 1 proper blanket and 3 small lap ones. There is no common heater there are only 3 heaters in the rooms so the common areas are very cold. The bathrooms are extremely cold, my suggestion is to ask for a space heater. The water heater for the showers only allowed for 2 warm showers per bathroom. There are exactly 60 stairs to get to the apartment with no lift/elevator. The apartment is decorated nicely, but I prefer comfort. I also would like a little customer service she seemed bothered & was rude! It is in very close proximity to Saint Peter's Cathedral, but that makes all businesses surrounding expensive. Only one of us stayed for check out, Paola told her that she didnt want a bad review & that if we didn't write one she wouldn't write one about us. ?!?!