The apartment is in a great location and the modern renovated interior is very nice. It is spacious, comfortable, and quiet. The host was responsive and we mostly enjoyed our stay but it wasn’t without issues.
We were told that check in time would be at 4:30pm (later than the posted time of 3:00pm) because the place still needed to be cleaned. We arrived exactly at 4:30pm but had to wait close to 5:00pm before the check in person arrived. Being late isn’t a huge deal but not letting us know in advance is inconsiderate since we rushed to be on time and ended up having to wait anyways.
Once we got into the apartment, we saw that the place still hadn’t been cleaned yet. We are reasonable people, but to have to wait for check in and then not being able to settle in right away because the place wasn’t already cleaned as promised was disappointing and annoying.
The cleaning people eventually arrived about an hour afterwards and did a good job of cleaning the place and replacing linens and towels however they didn’t refill the toilet paper. There was only one roll of toilet paper for each bathroom and no hand soap whatsoever. For the price these are basic things that should be automatic.
The host did allow us to check out later at 11:30am which was nice, but an on-time check in and a pre-cleaned apartment with generous toiletry supplies would have been nicer.