I have never met Paolo in personne but the communication with him was easy via the air B and B messenger, so no problem at all, he was very reactive, I personally liked very much the location and the quarter of the appartement, the appartement itself would deserve a little make up, especially for the bed, bud may be I am too sensitive, otherwise the place was very clean...I would recommend the place for those staying not too long or if the mattress changes even very long, the appartement is nt very sunny because it is almost in the underground, which I didn't mind because I went there only for sleep, and in front of the appartement there is a theater where you will find absolutely amazing restaurant and bar, enjoy!