Alberto is extremely responsive to all needs. He greeted us at arrival and immediately fixed a problem with the hot water. The apartment is roomy, very clean, and fully furnished with a well stocked kitchen. The location is in the center of Monteverde with many cafes, restaurants and shops nearby.
Our only issue - and it had nothing to do with Alberto - is noise. The apartment overlooks the entrance to two residential buildings and a small parking area for a couple of motorcycles. With closed windows - the noise level is far less. However, If someone sleeps on the sofa bed in the living room - noises from the floor above are still quite loud.