We were greeted by Silvie who was warm and friendly and really helpful. The apartment was exactly like the pictures...very comfortable for the four of us. My only small complaint would be that this was listed as 2 bathrooms and though there are 2 bathrooms, one of them is really only a half bath....no shower or tub. But we made that work. The location was AWESOME! We walked everywhere! The Vatican is just down the street. We would certainly stay there again. The neighborhood was charming.