Arriving into Rome Airport at 12 midnight as soon as we arrived at the airport just to be sure someone was waiting for us as we were instructed . We called Geraldine who was supposed to be waiting to receive us on behalf of Luca and Flora from 1pm at the apartment and unfortunatley her phone was off / “uncontactable “ the entire time. We both continued to call the number, sent multiple txt, watsapp and I also reached out via air bnb messages hoping for a response, but to no avail. When we got to the apartment their lights were on so tried calling out to the windows - no response . We had to wait in the dodgy dark laneway by the door of the apartment , luckily a neighbour let us wait inside the foyer with our luggage away from the late night crawlers. It was now 2am and Geraldine finally responded and let us in, she said it was cos her wifi wasn’t working but clearly her phone was off and she had just woken up.
I did not actually get a response communication flora and luca directly until we checked out and there was no apology or explaination from their end, they completely ignored the check in issues and jsut said to leave the key on the table on way out! which I feel was disappointing to say the very least. We paid them 75 euro for a car pick up and late night check in- but received appalling service. For two foreigners travelling to Rome for the first time I feel this was really poor and held a disregard for safety and courtesy.
Apart from the check in communication issues , the apartment was well located but much more worn down in real life and I would recommend bringing earplugs as it was noisy at night & early morning from street crawlers and locals in the laneway outside .
I would recommend the hosts work on their communication issues and also put a self check in key lock for future check ins if to ensure flexibility and safety for guests.