This was unfortunately a very poor experience, which was surprising given all the positive reviews! We stayed for 6 nights in June. We were checked in by a friend or employee of the host, and were told that the host wasn't currently in Rome. Immediately when we entered the room it was hot and stuffy, so we turned the AC on high. Later, we noticed that the room wasn’t colder, and the stream coming from the AC was warm and weak. I immediately sent a message to Cecilia requesting a fan that she had as a stopgap measure, and informed her the AC wasn’t working well. She responded, telling me that she’d get me the fan on Tuesday, 4 days from then. The next day (Saturday) I flat out messaged her that the AC didn’t work, which she ignored, and the next day (Sunday) I sent another message describing how bad the room was, again asking her to fix it. She finally then responded, saying she was out of Rome, that when she was back she "may try to solve your problem", and that she hoped that I understood. That night (Sunday) I messaged her again, repeating that the room was miserable, and I told her that she needed to do something better than showing up four days into the listing. I never got another response from her for the next four days until we checked out, and to make it even worse, she never even brought the fan or came to look at the AC on Tuesday like she promised. The room without AC really ruined our time in Rome. Whether or not the windows were open, it was summer in Rome: we were constantly sweating in the room. We draped wet towels on our bodies just to try to be cool enough to sleep, and the whole visit we felt gross from constantly sweating. The room was humid as well, and even when we opened the windows we were met with extremely loud street noise. There's a major intersection outside the window, and there was loud engine noise as well as the frequent horns well past 2 AM nightly. Past that, the listing was just otherwise unsatisfying. The water in the shower cycled from hot to freezing cold every ten to fifteen seconds (plumbing issue), and there weren't many free outlets in the room. Also, when we counted them, there were 24 unique rules Cecilia had written: it was excessive. Finally, in the six days we were there, we only were given one towel apiece, and the room's trash can was never changed. We've stayed at five Airbnb's and at all the others we had good experiences and left positive reviews, but this was a really bad one, which surprised us from a superhost. Sometimes listings get through the cracks, so save yourself a headache and pass on this listing. She might be able to fix the AC, but it's much harder to fix apathy about her guests.