The host was very communicative from the start and so helpful, she provided maps to the area and showed me where the landmarks were, and some guidebooks on a shelf on the wall. Brigitte even coordinated our transportation a large Mercedes van to accommodate 6 adults to the airport complete with a booster seat for our two year old which she gladly jumped right into. The two gentlemen who came to meet us at checkout and return our deposit even helped us carry our luggage downstairs. She also provided a baby crib complete with cute baby towel. She was very nice to explain where the trash should be put and although the common area was small, it suited us just fine since there was so much space in the bedrooms and each had its own tv. I loved that there was enough storage in the bathroom with a tall shelf to hold all of your things. The showers were tiny which I wasn't used (probably standard in Europe) but suits its purpose and a good compromise in order to fit three full bathrooms in the apartment. We loved staying at this apartment and by far the favorite of our entire trip. It was super clean and modern and the photos didn't do it justice. It was in a perfect location, in a beautiful part of town close to restaurants and shops, and landmarks all within walking distance. It had quite a bit of stairs to walk up to but it was worth it to stay in the beautiful apartment! We would love to stay here again.