The good: The location is wonderful, checkin was easy, and Domitilla (the lady who helped us check in) was wonderful. The apartment was perfectly clean, modern, and well decorated. They even let us check in early.
The bad: a shower was missing a door, basically reducing our large group to one shower. One day there was no water pressure, and halfway through our stay the water stopped draining almost entirely. That made it impossible to use the washing machine and dishwasher. The WiFi was also totally unusable (and even an IT professional in our group couldn’t fix it). The window in one room nearly fell out on the street below (which could have killed someone), making the “view of St. Peter non existent).
The ugly: problems sometimes happen. For us, there happen to be a lot. I assume it’s not always this way. However, communication was bad from the start. When problems came up I would expect a host to help us solve them. Our host was slow to respond and at other times didn’t respond at all.
Our host was very kind, but because of the poor communication and missing amenities, I would not stay at any of they locations they manage again.