DO NOT STAY HERE. Our time of arrival was communicated with Luis and was past the check in time, yet on our arrival we were left outside in the sun while to the room was being cleaned! When Luis came to the door we then had to wait for him to buy products from a nearby shop before we could get in the room!
When we got to the room the window to the balcony was padlocked, (not as shown in the pictures) we asked if we could have access to this but Luis said we couldn’t. We noticed that the washing machine looked like it was broken and asked Luis about this, as he advertises a washing facility. He confirmed it didn’t work and didn’t give us any alternative options for cleaning our clothes so we had to find a laundrette and pay ourselves. On arrival Luis asked us to pay a €21 city tax, we explained to him that we had no cash on us and needed to get some, he said this was fine and told us to leave the money when checking out. Luis gave us maps and information about the local area which was helpful.
After check in we messaged Luis to express our concerns with how the room was advertised and what we arrived to. We wanted solutions to washing our clothes and the balcony, as these were our top two reasons for why we chose this airbnb. We had been traveling for 3 weeks and needed washing facilities and this was the most expensive Airbnb we had selected but also the worst. Luis ignored our message, we resent it again 2 days later. He then came over to the apartment and proceeded to have an argument with me about the room, to which I felt threatened and had to ask him to calm down several times. I don’t think this is an acceptable way to treat a guest.
Luis then demanded for us to pay the €21 city tax, we explained that we still had to go the bank that day and get it for check out the following day (which he had agreed to). He still demanded that we gave it to him that day and continued to be angry.
We would never stay again or recommend for anyone to stay in one of Luis’ apartments.