Sergio was a great communicator. We spoke a few times before we got in he answered all of our questions and even helped arrange a car from the airport for us! The bed is firm but comfortable we are more pillow top people but we slept wonderfully on this bed. The air conditioning was top notch we went in the middle of a heat wave and our room was always very comfortable. It is very easy to access public transportation in from this place into the heart of Rome. A highlight for us was sitting on the balcony and drinking a bottle of wine enjoying to spectacular view. St. Peter’s Basilica was even more prominent and gorgeous in real life. We really enjoyed our stay here and look forward to staying here again.