Shortly after booking this apartment, Alessandro was communicating to us to make suggestions to help deal with a dietary concern we have. He was ready and waiting at the apartment when we arrived and made himself available whenever we needed him. The apartment was small but clean and served our tourist purposes to the letter. The apartment is in Trastevere, which is the more lively part of Rome, so there was noise issues from time to time, but we were aware of that when booking (it was in the listing). Overall, a really good find and would recommend to anyone to stay there.