Carlotta was extremely helpful and quick to respond to questions I had. The apartment was absolutely beautiful with views over the monastery. We have been traveling through Europe and this apartment had everything we needed. We used the kitchen facilities and the washing machine. We also wandered around the local area and found a shop around the corner (right and then left out of the building) we also ate at the pizzeria across the road and it was the best pizza we’ve ever had! The tram was 13 minutes walk away. This apartment was by far one of the best Airbnb we have stayed in. Highly recommend!