Emma was the best! After missing two flights and arriving 12 hours late, she let me check in smoothly at midnight. She even rebooked a private driver to pick me up from the airport! During the stay Emma was attentive and responded to questions quickly. The apt is lovely and perfect, it is right next to the Palentine Hill and Roman Forum. She went above and beyond as a host to make my stay fantastic. On the day of checkout she even stored my luggage so I could have more time to explore the city and also arranged a driver to take me to my next location in Italy! It was a fantastic experience!