The hostess is very nice and pleasant. She speaks English less well, but you can always talk if you want to. The room is clean and pleasant. The surroundings of the building may not look nice at first glance, but it has its own charm and it didn't detract from my comfort at all. It's less than a 15 min walk to the Colosseum, and the train station is right across the street. I would definitely go back there.