Me and my house guest did not enjoy our stay in the apartment. There was a host of issues that lasted THREE WHOLE DAYS and after when desired conditions could not be met, we all resolved just to DEAL WITH IT AND MAKE THE MOST OUT OF A TRYING SITUATION. We arranged a transfer to and from the airport. Our Pickup was 30 mins late, when we got the the apartment all three (3) of us decided to take the elevator and was stuck for 5 mins. and was yelled at by some of the other tenants in the building because they could not use the elevator and that we got stuck in the elevator. We were instructed on how to turn on the radiators but the apartment was extremely cold. It was extremely cold for the fist day and half before the radiators heated up. There is three (3) bedrooms in the apartment and it was three (3) of us. We all slept in the living room/kitchen for the EIGHT DAY (8) stay while we were in Rome....BECAUSE OF THE EXTREMELY COLD NATURE OF THE APARTMENT. THE ONLY SOLUTION WAS PROVIDED TO US WAS TO GIVE US EXTRA BLANKETS. One of the heaters in the bathroom did not work, it was fixed on the 3rd day there. the air conditioners did not work as they were to provide EXTRA HEAT! the radiators are on time schedule dictated by the buildings heating schedule and only run from 6am to 9am and then from 5pm to 9pm after those time periods THERE IS NO HEAT! WE WERE FREEZING! The lights went out 5 times while we were in the apartment. the first time happened when we turned on the air conditioners and the host walked us thru how to use the fuse box. The Other FOUR TIMES the lights went off is when we were using the washing machine to wash the towels and linen. We discovered we cannot run the washing machine and the dishwasher AT THE SAME TIME!!! MY BIGGEST ISSUE WAS THAT WE DID NOT SLEEP IN EITHER OF THE BEDROOMS WHEN WE STAYED IN THE APARTMENT!!! WE SLEPT ON THE SOFA BED!! THREE GROWN ADULT WOMEN SLEPT ON A SOFA BED BECAUSE WE COULD NOT SLEEP IN THE THREE FULL SIZE (3) BEDS THAT WAS PROVIDED BECAUSE IT WAS TOO COLD TO BED. The host stated they would bring extra blankets BUT WE NEVER RECEIVED THEM! My house guest was livid and mad at the sleeping arrangements and were not so friendly with the host. I totally understand her position as to what the heating capability of the building has. AFTER THE FIRST THREE HORRIFIC DAYS WE DECIDED WE WOULD JUST MAKE THE MOST OF OUR TRIP. Claudia did respond in a timely manner and was timely in her responses to our questions, issues and concerns. I understand her limitations and I do not fault her for what she could not fix. I gather we were not her best occupants of her apartment.