Lorena was very very unresponsive. Although check in time seem to be 12:00 she mentioned that we can not check in until 14:00 due to cleaning. We needed help before arriving the home, she answered after 3 hours after many reminders. She did not answer our calls. Hairdryer was broken, she did not even answered when we wrote this. So we tried to use Aircondition to dry our hair. House was dirty, even the laundry box was full with dirty things. There were also sone rubbish in the rubbish box. Dishwasher was broken, someone need to hold it to put dishes in. The only good thing with the house was the location.