The hotel staff member I dealt with was very friendly and accommodating. The location was great. Extremely close to the Roma Termini train station, as well as the accompanying metro stop, so you can get to any tourist attractions very easily. My only criticism is the room could’ve been cleaner. I didn’t feel uncomfortable at any point, but there were things that occasionally stood out eg. dusty items or a crushed cigarette butt on the floor. Overall though, I was happy with my stay. Great value.