Ann and Fabrizio were wonderful hosts! They were very kind and communicated quickly. They upgraded the wifi while we were there, and when it stopped working, Fabrizio came in the next day to replace the router and it worked perfectly. The check-in process was easy, and the apartment has an elevator. It is well equipped with various amenities. The bathroom has a tub with an extendable showerhead that you hold, which made it a little difficult to shower, but we adjusted. The apartment is steps away from the metro (and only two stops away from the train station!), and it is very well located to be close to sites and restaurants! We definitely enjoyed our stay here