Our communication with Enrico was excellent. He was so warm and welcoming and met us at the train station (and even lugged my bag up flights of stairs). The place is spacious and extremely well-appointed and cheerful, with everything a traveler would need or want. Enrico gave us tips on local transportation and services and left a binder of tourism information and maps that were very helpful. We loved the bottle of Prosecco he provided on arrival and groceries to get us through the first few days. With the shutters closed, it was very quiet. Highly recommend!