Polly went above and beyond during our stay to make sure we were comfortable but also was great at ensuring we had enough space / privacy. We had an unfortunate event on our last day that caused a lot of strife and stress on both our part and Polly’s. She did everything in her power to help in every way possible, including filing a police report on our behalf. Though it was a dark spot on our otherwise glorious vacation, Polly’s candidness and positive demeanor helped us to look forward and move on. The resolution currently lies in Airbnb’s hands but if there was anyone we would need on our side to work through a tough problem mid-vacation, we’re glad Polly was on our side. The location in Rome is perfect and the accommodations left nothing to be desired.