Communication with Federica was excellent. We were given lots of advice on places to see and restaurants to visit. Loretto welcomed us warmly and showed us were everything was and how it all worked. Apartment wad lovely, spacious and very clean. Perfect for a family visiting Rome. Very conveniently located only minutes from Termini. Definitely reccommend this apartment and will stay again when next in Rome as our visit was not long enough. ☺