I can not say enough positive things about the Eugenia and the apartment. No problems getting the keys and getting into the apartment. There was a problem with the door lock after we got into the apartment but Eugenia and her family had it fixed that day. The location is fantastic, right at the top of the Spanish Steps and is incredibly charming. While there is no AC, Eugenia provided fans and the apartment was quite comfortable even though Rome was hot during our stay. Overall this is a great apartment good for families or couples on a romantic visit.