The heating system did not work, so we suffered from a cold room, my girlfriend could not take a shower, the water was only warm after midnight when the host finally came to fix the problem. First he did not believe that the hot water was not working and also he sent me a chart suggesting the room was at 26,5 degrees. In reality it was 18,5 degrees with cold walls and cold floor! Waiting outside in the hallway, his wife suggested that the room seemed very warm! I found this remark outrageous and offensive. It seems like the attitude is mainly to make money and not to really want to host or take care of people, Also the room has no coffee machine, not even small bags with nescafe. The expensive technical system in which they invested did not help as the heating and hot water were not working. The whole room is white and clean, and quite new, but it feels more like a hospital room, the building also is not a pleasant one, feels more like an office building or a hospital. This was my worst AirBnb experience ever, though the room itself and the bath were clean and modern. Cold water and no heating are disturbing though, especially when the attitude of the hosts is to deny the problem or to pretend we were complaining without reason. These are the facts, as I experienced them