Roberto was a very easy to communicate with. It was so wonderful that he offered to arrange an airport pickup without my requesting it! He was helpful especially when our flight and bags were delayed by keeping the driver up to date. The location of the rental was great. We loved Trastevere. It was hopping until about 2am, so if you require peace and quiet you may want to stay elsewhere. We didn't mind the buzz at all. The bed was comfortable and the courtyard was definitely dreamy. Only one bath towel and one hand towel pp for our three nights stay, and the shampoo and body soap was the smallest ones I've ever seen! Only good for one person to shower once. Bathroom soap dispenser didn't work either the upstairs one seemed to to be filled with water. The kitchen sponge for cleaning dishes looked like it was weeks old...so we had to make a stop at the supermarket for these items. These are the few items that pushed me towards the 4/5 rating. I wish I could have given it 5/5 because the host was so amazing, but unfortunately that's not how ratings work. It was close to perfect though!