I did not have the best time at this airbnb -- this was the first airbnb that has ever disappointed me. Our room was a lot smaller than we expected. Based off of the first couple of pictures from the ad, the room looks a lot bigger. Me and my friend did not have a lot of room to move around, and there was not enough space for us to put all of our belongings (we only had 1 bag each, but having to store all of our toiletries as well as the need to plug in our electronics, etc. in the room made the limited space even tighter). This was partly our fault, for further in the photo reel, there are pictures that show how small the room actually is, but I did not feel the need to search through all 80-some pictures, as the first few seemed to adequately depict the room. Also, there were pictures for all of the rooms available on the one ad (all of which are bigger than the room we had), so knowing in advance which one we were going to be placed in was impossible.
The bathrooms did not match our expectations either, as the bigger one had hair in the drain (all the bathrooms are shared by all of the guests in about 5 different rooms) even though the guests are sent a mandatory-to-view pre-arrival video that clearly states to not leave hair in the drain or toiletries in the bathrooms, and the smaller bathroom had someone's shirt or stockings hanging over the shower door. Furthermore, this smaller bathroom looked more like a supply closet than an actual bathroom as there were easily-visible cleaning supplies stored in the room.
The kitchen also did not meet our expectations, as there was a dirty mug put away in the cabinet as if it was clean, and someone either stole or threw away my fruit tart that I left in the fridge in my room's designated place (C3), that other guests were already using, and therefore, were once again not following the house rules. I put my tart in the fridge at night, and when I went back for it in the morning, it was gone.
Finally, the Wifi was not great -- we would have to refresh Netflix about every 10 minutes on our laptops in order for us to get through one episode, and then the Wifi cut out completely for about 20 minutes -- our laptops and phones could not even find the network in order to connect. It only started working again because I unplugged and then plugged-back-in the router. After that it came back to life, but it still wasn't the best.
After communicating all of this to the hosting-company, they upgraded my friend and me to a different room in a different appartment. When we got to this new room however -- which did have cleaner bathrooms and a lot more storage space and space in general -- the Wifi did not work. After putting in the password, it said that the network wasn't available. I'm American, and I was just visiting Italy for the weekend, so I did not have free use of data on my phone -- I relied on the Wifi to do everything online, so not having it was terrible. Luckily my friend did have data, so we were able to use her phone to find directions, etc.
Despite all of these disappointments, this hosting company is great with communication -- they made sure we knew exactly how to find and get into the apartment; after voicing our disappointments, they upgraded us to a new apartment in order to make us happy; and when we told them that the Wifi did not work at all in the upgraded apartment, they gave us a full refund. Their great customer service is the only reason I gave them 3 stars instead of 1. They did everything right, and their customer service was great, but I would not book with them again.
I book rooms through Airbnb to have a more personalized experience and stay in a host's home -- I'm not looking to stay in a company's apartment complex where they rent rooms out to travellers all the time and are never there themselves. I did not realize this was how the room would be set up until we got there.