We really enjoyed the apartment, it is well equipped and clean and exactly as we expected from the photos. Communication was very difficult as the app seemed to have delayed messages between Ana and myself. We arrived to Rome and were unable to check in until 4 hours later. Ana was gracious and offered a $10 discount for the confusion. We were checked in by her associate who didn't speak English, so that was a funny exchange. Ana was helpful throughout our stay, much appreciated. As we were packing up, the next guests arrived to check-in. Luckily we had tidied just before, but I was certainly alarmed to have a family of four with luggage watching from the door as we gathered our last belongings. Communication could have been better in that regard.