From the start Roberto offered great communication, answering our questions very quickly! We opted to use Roberto’s pick up service and despite train delays and some trouble communicating on our end
around our new arrival time due to no wifi, Roberto and Dana were both very friendly and gracious when we finally arrived! Despite the late hour, they brought us for a ride around our new neighbourhood, giving us facts about some of the historical pieces/places we were seeing, showing us where the grocery and other restaurants in the area were (all very close and reasonably priced!). Upon arrival, they gave us the tour of the place, setting the scene with lights and music, and surprised us with champagne- so nice since we were on our honeymoon!
During our stay, we messaged Roberto a few times for recommendations and he was, as always, quick to respond. The only hiccups while we were there was a few issues with the jacuzzi, but he came over to look at it for follow up.
We also used Roberto’s airport transfer service and by the time we left, he made us feel like we were leaving a good friend!
Overall, would definitely recommend staying at Roberto’s properties! ☺️