Nicolo was amazing, he stayed in constant communication with us when our train was delayed 11 hours due to fires. He ensured we would still be able to check in easily even though it was 1:30am, our tired sleepy brains appreciated it greatly. The apartment was clean, beautiful and exactly as described, and both Nicolo and his lovely assistant who greeted us were very helpful with information regarding trains, busses, restaurants etc. there is even a helpful guide that they leave in the apartment for you to refer to. Overall we would give our experience here many more stars if we could. Thank you Nicolo!