Giuliano was very nice and was always quick to respond with any questions I had. Overall I had a nice experience with the exception of 3 things:
I was a little uncomfortable that he asked to copy my passport and other personal information when I first checked in and asked for me to pay an additional city tax.

There were clean sheets waiting for me, but I had to make the bed myself.

The internet cut out for several hours. Giuliano did make an effort to find an alternative solution which he succeeded in finding one.