We were four people traveling to Rome for four nights on holiday. The apartment is somewhat clean, tidy and spacious. Very good location with the only caveat being the entrance which is located through a dodgy, poorly illuminated back alley.
Valeria and her company offer airport transfers at prices lower than with a taxi so that was a positive note to our trip. The departure and arrival times were settled beforehand and everything went smoothly.
However, there were serious issues with the check-in process:
1) the guys that dealt with the check-in on behalf of Valeria (the ones from the luggage storage unit) made us pay a previously undisclosed city tax of 3.5 eur/pers/night. We didn’t even get a receipt. May I stress that in the EU it is MANDATORY to disclose any hidden costs or additional taxes upfront, in a very clear way (not in the small print or through other obscure means) even if not settled at the moment of reservation and receipts MUST be issued otherwise this is considered a tax evasion attempt;
2) the person that dealt with the check-in took photos of our IDs with his personal mobile phone reasoning they have to send the data to the police. Fair enough, just like with a hotel. But unlike a hotel they didn’t disclose whether they have a license of handling personal data. This breaches EU rules on personal data, especially the GDPR;
3) we got to the flat at around 14:00, the cleaning staff was still there and it seemed they were just getting started. We had to leave so they can finish;
Other issues with the apartment:
1) small old fashioned boiler for the entire apartment; when showering the hot water started to get cold after a couple of minutes; imagine 4 people trying to shower; this was in particular a problem for the people staying on the upper level (info not disclosed when booking);
2) issues with water supply to the superior floor; the toilet water tank was not filling up appropriately and waaaay not fast enough so imagine not being able to flush the toilet properly :)
It was a relatively nice stay but the apartment is NOT worth the money and unfortunately I can’t recommend this apartment to anyone for this price. Its value is much lower.