Because we relied heavily on reviews to plan our trip, I think it is important to be honest about our stay. Once we booked the place in Rome with Tommy, we got no responses from him at all. We sent him a message with a few questions and got a one word response, days later, that didn't answer our questions. Then before our stay we got an email from one of his friends saying she would be letting us in, which is fine, but I think that he should of let us know he would be giving our contact information to someone else and contacted us to let us know he wouldn't be there. The address listed was incorrect so the cab driver took us to the wrong place and we had to use international calling data on our phones to call his contact to figure out where to go. Once we arrived the place was not nearly as nice as depicted in the pictures. The internet was not working, but his friend came and fixed that in the evening. The hot water ran out after less than a 5 minute shower, and the power continunally went out when we were trying to get ready. We emailed Tommy about this and his response was that Rome is an old city and there really isn't much you can do. We obviously understand that the electric and plumbing is not new, but feel these are items that should have been brought to our attention. The overall cleanliness of the place was lacking as well, and there were actually gross stains on the comforter for the bed. We made the best of our stay, and the location is great, but unfortunately it just wasn't what we had expected.