Franco and his co-host were very responsive. The apartment is on the first floor so a bit more road noise, but not unexpected given the convenient location two blocks away from termini station. We were so tired at the end of our days that it didn't impact our trip very much. Beds/linens were clean and comfortable. Shower was a bit small, and we would run out of hot water if all 4 people tried to take showers consecutively. Small details though; overall an excellent stay!