Our stay was, for the most part, very enjoyable. The unit is well located, spacious and close to many amenities. But the management of the unit could use some improvement.
Prior to arrival there seemed to be good communications. We were picked up at the airport (pre-arranged) and met with the company person at the unit. Since we arrived Christmas day they had graciously provided us with some groceries (our cost) because of the closings on Christmas day. But the unit itself had some issues. The toilet was running when we arrived, and though we brought it to their attention they told us it was okay. In addition the unit was cold ,although we acknowledge that winter heating is always an issue in Rome, and lastly the unit looked tired, in need of a freshening up.
Mid way through the visit we contacted them about the toilet again. The leaking was noticeable at night and we felt uncomfortable with the environmental issues of a toilet that was running on 24 hours a day. Their response was the toilet could not be fixed during the holidays because workman weren’t available and they apologized for the inconvenience. But it appeared that the toilet was not functioning long before we got there. Perhaps they were indifferent to its repair, which we found unsettling.
There were heaters that worked in the unit but two, specifically the 2nd bedroom and the bathroom, had heaters, but they did not work at all.
The linens, blankets, dish towels looked tired, frayed at the ends, and clearly in need of replacement. So too was the sponge in the sink. It was in bad shape. There were some oils and vinegars in the pantry that looked too old and past their expiry dates. Obviously they were there as a courtesy but should have been removed.
The unit had a washer/dryer and dishwasher but no effort was made to communicate how the appliances worked. I say that because a previous family had left a note on the hall bureau noting that the dishwasher was a challenge for them too, albeit they loved the stay. You would think they would have noticed the note and adjusted their operating procedures, or at least would have removed the note for the next guests' stay. But this was not the case.
And that’s the point of the disappointment. It was the neglect of the little things that made the visit uncomfortable.
Hoping they make some improvements.