Silvia went above and beyond on the trip, even when we were delayed twice over by the train and she waited patiently an hour and a half for us and our delays. She was very responsive and the place was immaculate. She was helpful in planning out our trip from and to the airport. Overall outstanding trip and we would stay there again to see Rome, it was far enough from the more touristy spots so it wasn't busy, but close enough to all public transportation, major sightseeing tours and the train station.