We were greeted promptly by Francesco and helped up to our room where they let us leave our bags while they finished cleaning and we went out to explore the city. Francesco was extremely welcoming and accommodating. Simply talking with him for a few minutes was a joy. The room was perfect, everything you need, including air conditioning which was huge considering how hot it can be during the summer. They also gave us a voucher to get free breakfast at a nearby cafe and it was one of the best breakfasts we had during our time in Italy!