While I never actually met Chiara during our stay, she made sure to have a friend be available to check us in while her family was celebrating their grandmother's birthday. The location of the B&B is fantastic! The area is quite charming, convenient not only from the train station, but to nearby restaurants and attractions. The facility is kept very clean and we were very happy with our room. It would be nice if the A/C could be used during nighttime hours, but we understood not wanting to disrupt neighbors with the noise and the window provided good air circulation so the room didn't get uncomfortable. The breakfast provided by one of two local restaurants was a great selection and hit the spot.