Pamela was very helpful ahead of our trip for the organization and during our stay shall we have had any question. The other comments are true : as the location is very central (and despite the double glass of the windows), there is a bit of noise at night. We used earplugs and all was fine. Don't forget to bring a sponge and dishwashing product as this is not provided. We appreciated the first emergency kit that was available in the bathroom (although we did not use it fortunately).