The customer service element was very good - very supportive and fast communications. It was very hot on the roof terrace and we asked for a fan and they went and got one immediately. The lights weren’t working they fixed it quickly.
The rooms are very clean and nicely done - no complaints there.
My only gripe was it didn’t feel like an Airbnb - it didn’t have any homely feel and frankly in my view shouldn’t be on airbnb rather as a hotel suite like all commercial accommodation. (There was a mini bar etc in the rooms like a regular hotel). Not being a “home” there wasn’t much of a kitchen and facilities and no washing facilities (I am sure this was all documented in the amenities list anyway so read carefully).
The inside lounge area felt more like a hotel check in area than a lounge - very functional furniture. The best lounge area is the roof top which is great but was too hot to use in August (without the fan at least) and not really wanting to use the inside room we mainly went to our rooms.
There was a chef Enzo who could make an evening meal for us but we decided not to use it as when we had had food on the roof it attracted lots of wasps which made it very uncomfortable.
All in all a nice stay but if I am honest I felt the place was probably over valued by 200 Euro a night.