We didn't have the chance to meet Raffaella but she was really nice and available for us. She cares deeply for her guests and it shows. She answered to all our requests promptly, with the help of her sympathetic family. However if the place was okay it was located near train rails and we had trouble sleeping. The shower also had no pressure and was really small. Even if the price was good it was far from the center of Rome, even by public transport and we ended up taking taxi late at night.