I'd like to start with a disclosure that we ran into some delays unintentionally en route to Rome with car breakdowns, road blocks, missing trains and fixed tour hours. Without going into too much details, all these happened within 3-4 hours before the set arrival time. I communicated with the host to give an update continuously on the issue as I encountered these issues and was looking for alternative solutions. I have also requested the host to suggest any alternative solutions. However, I am quite disappointed with the fact that the host was not very flexible; not accomodating, and not emphatic towards the situation. In the end, I had to take a cab to his location (not at the airBNB) to get the keys.