The hosts were extremely accommodating. We had a late flight into Rome that ended up getting delayed and we didn’t arrive to the Airbnb until around 2am. Unfortunately, the Airbnb can only do in-person check-ins, but our host uncomplainingly met us and was very helpful and friendly. We really appreciated that!
As another pro, the location is FANTASTIC! It has restaurants, grocery stores, and souvenir shops literally next door. We were able to walk everywhere we wanted to go in the city.
Unfortunately, I gave the Airbnb three stars because many of the features of the apartment, which might work perfectly fine for most stays, were working inconsistently for our stay.
My biggest complaint was the water temperature. The apartment has a water boiler and we were inconsistently able to take hot showers. Some days, two people could take hot showers, other days, only one person could, and one day, I was the first to shower, but there still wasn’t any hot water for some reason.
Even worse, the water would turn literally burning hot at any moment. Multiple people in our group actually got minor burns while showering or washing hands (but they healed in about a day).
Although there is (unsecured) WiFi in the apartment, it also worked inconsistently during our stay. Our host warned us during check-in that the router only reaches one bedroom and part of the living room (which was true), but sometimes even sitting directly next to the router I couldn’t get internet. For example, the morning we left, I sat directly next to the router and tried to download my work emails but was unable to do so.
Similarly, there are three ACs (one in the living room and one in each bedroom), but they weren’t always strong enough to keep the apartment comfortable (granted, we were there during a heat wave), and sometimes turned themselves off in the middle of the night. One night around midnight we were sitting directly in front of the living room AC and were still sweating.
Additionally, the building has an elevator, and it worked during check-in, but it wasn’t working during check out, so we had to carry our bags down two flights of stairs.
If these features had worked consistently, I would have given the Airbnb five stars.