Maurizio was not there during our stay but Bettina was and she was fantastic. We had set up a ride from the airport directly to the apt. and Bettina met us there. She gave us great ideas on where to eat and shop and checked in on us a few times during the week. The apt. was great, felt like a real home safe and comfortable and centered perfectly. We walked everywhere except for the taxi ride to the train station when we left and Bettina set us up on how to do that easily. Even though the apt. is directly over the very busy fun night life of the Campo de Fiori once you are in the apt. the noise goes away. It does have steep steps 2 Italian stories, it was not a problem for us senior citizens but I can see how it might for some. We spent nine days there and the apt. was perfect for that amount of time we definitely recommend it.