Gemma made us feel extremely welcome! She went above and beyond. Gemma is amazing! My computer would not connect to the wifi in the apartment (due to issues with my computer and not the wifi) and she called a technician to fix the problem. Problem of my computer was later fixed, but in the mean time they offered me a computer tablet to use and even a phone when my phone would not call out. I felt like such a bother, but they were sincere in their desire to help me and to make our vacation enjoyable. Thanks so much