Ornella provided us a wonderful stay in Rome. She communicated with us very well-before arriving in Rome, when we got to Rome and during our stay, as well as after we left. When we arrived to the Airbnb, she greeted us at the apartment and provided us with traditional fresh cheese and showed us around the apartment. She thought of everything you could possibly need during your stay (coffee, pots and pans, silverware, tea, mugs, glassware, shampoo/body wash, extra towels, a booklet of things to do in the area/location/restaurants, etc.). The place was also very clean. Overall, the place was lovely and she made our stay in Rome very comfortable.