We planned this trip 13 months ago to stay in Italy for 20 days, going through various cities (Milan, Venice, Florence, Siena and Cortona) and in all of them we stayed in rented homes from Airbnb. All the residences we stayed in were spotless and really true to the photos and information posted on Airbnb.
Precisely in the last part of the trip and where we would stay for more days, we came across the worst situation I've experienced on Airbnb in years of using this service.
The booking of the apartment was made months ago, which indicated that the check in would take place at 2:00 PM, but the owner sends me a communication stating that the apartment would only be released from 03:30 PM. Nonsense !!! I ignored the announcement and informed that I would be at the entrance of the apartment at 02:00 PM, according to my reservation. They ignored me and passed me the cleaner´s phone. After many exchanges, the cleaner let me into the apartment which was not yet clean for me to leave, as I had 5 bags and my mother is 82 years old.
When we returned later to the apartment, after the cleaning was completed, we found remnants of soap in the bathrooms.
The bathroom smelled of gas and we had to leave the hood on all 7 (seven) days (24 hours).
We didn't have the courage to sit on the porch chairs because they looked filthy and badly kept.
Place where the iron, ironing board, toilet paper and other things were completely messed up.
The appliances in the kitchen were completely filthy.
There were no trash bins to separate trash from.
Dirty dishes, dirty cutlery, dirty pans.
Just a single dishcloth that was filthy
Clogged drain in the bathroom stall
Impossible to sit on the living room couch because it was filthy and with a huge stain
the walls of the apartment look like they haven't seen paint in years
I have a feeling that the apartment is abandoned and deteriorating, without maintenance or even care.