Good, prompt communication. Nico met us in fairly short time to open the door and show us the room. Nico was also quite helpful with a situation that we had later. Clean rooms. Be ready to hear loud bells ringing at or before 7 am! One morning the loud bell rang 86 times, so close your window before 6:30am. Be very careful to not stub your toes on the threshold to step up to the bathroom door area.