Terrible!!! We arranged time with the host that i will come later about 12 at night, but when i came, he did not answered to my messages and my phone calls. So, nobody let me in the appartment and I had to spend a night in a train station. Next day he wrote, that he was sorry, felt sick and fell asleep when he was waiting me. Still that is a lack of responsibility and terrible customer service. As appology he suggested free shampoo and towel, but i rejucted it, because i think it is too little for an appology. So, i suggested to give me one night for free and full refund as an appology. The host rejected my offer. At the end i found a new place stay at and the host refunded me only 25€ out of 30€. All in all, I recommend not choose this host unless you want to spend a night in a train station.