Walter was there to greet us on schedule. There was an unexpected issue with the apartment and Walter made sure we were taken care of, and compensated while this was fixed. He provided me with his cell number and was always available to answer questions, he gave us a great dinner recommendation, and even arranged our driver for us when we left Rome. The apartment is very large and truly has 4 bedrooms and 3 bathrooms! Very comfortable bedding. The neighborhood has lots of restaurants close by and also the Metro stop. My guys loved the gelato place around the corner!