Federico had arranged for a driver and there was someone waiting for us at the apartment. Our luggage did not arrive with us and both gentlemen were more than accommodating while we resolved our issue. This involved them both waiting longer than anticipated but they were more than happy to help us. The location of the apartment is extraordinary and you are right in the action but because it is on a side street it is never noisy. The apartment is exactly as indicated in the listing and we had a wonderful time while there. You won't regret booking this apartment!