Maura helped us arrange airport transport, which is great if you are jetlagged and can't think straight. However, it might be faster to take a train due to clogged highways. We had no problem with the two locks upon arrival Whereupon we found the keys on the kitchen table. The large double bed was very comfortable. The small bed is OK for a child. The apartment is spic and span and modern. The location is excellent. We didn't meet Maura but she was available by email or text for consultation.