Andrea and his helper Elena were amazing. My flight was delayed by many hours and they communicated with me through the whole thing, helped me meet up with my traveling companion when I finally did arrive, checked in during the stay to make sure everything was good, and even arranged a car at departure. The flat was lovely, exactly as pictured. The neighborhood was wonderful; walking distance from everything and lots of great restaurants and shops. The only caveat is, if you are an early-to-bed person, the flat is attached to a theatre and there is activity and noise until quite late at night. (It didn't bother us.)