We had a wonderful experience here! Guido was very gracious and gave us a helpful overview of the city with a detailed map and suggestions for where to visit. He was extremely professional, organized, and thorough. He even surprised us with a very generous and unexpected room upgrade. Our room was absolutely perfect--charming character, comfortable, and clean. We never used public transportation because everything in the city was within easy walking distance. When we return to Rome in the future, we will definitely stay here again.