We arrived late due to airport delays and Luigi was more than accommodating and was waiting for us at the apartment when we got there. He was also extremely helpful in helping us deal with the airport regarding a lost luggage issue, going as far as taking time from his day to contact the airport to locate the luggage since we did not have a phone plan. The apartment itself was perfect and the location was excellent. As three young female travelers we felt very safe in the area. I would recommend Luigi and this apartment! We would definitely stay here again. Thanks Luigi for helping make Rome a great experience!