We had a great stay at Carmen's. Although we did not meet with her personally (we met with her sister, Liviia), everything was well planned out and ready when we arrived. Liviia was very sweet and showed us everything that we need. She was ready there for us when when we checked in and explained everything very clearly. Carmen also helped us arranged transfers from and to the airport as well as to our cruise terminal. Everything went so smoothly. Thank you Carmen! We will definitely consider staying at Carmen's again if we come back to Rome.