Marlene was great! She was easy to communicate with and she even made a special trip to pick us up at the train station when we arrived to Roma! The place is perfect, steps from the pantheon but still nice and quiet. You can walk to the Colosseum in about 15 minutes and the Vatican in about 30, Its really in the heart of everything. Marlene left us food and beverages and even a cell phone in case we needed anything. We absolutely would stay in stay in the cozy nest again and I will be recommending it to anyone headed to Italy!