The location of the building is good and close to Spanish stairs. However, Marcella did't provide us a good experience. We felt cheated as her place was below expectation than what she wrote and she was never there to help us. Below are some of the difficulties we faced: 1. Host never called us 2. When we arrived at the building there was no flat with Marcela's name, we wasted some time wondering whether we are at right place as we didnt want to go into a wrong building 3. On calling another lady number which marcella sent to us by airbnb (not calling us or coming herself), the lady came after some time, she didnt understand english at all and it was very difficult to talk to her 4. room was not clean as we expected, only one room had bed, another room bed was not laid out, there were not enough blankets, etc. 5. rooms were not maintained everything looked old and had some wear and tear 6. showers were not working - hot water not coming, not easy to navigate the shower. Shower room very small. 7. WifI was not working, we had to use our own roaming mobile data, the WiFi that old italian lady said was a free wifi for the whole building and the area, that wifi was titled "sofia,,," and we saw that there was a restaurant below the building by name of sofia, so it seemed marcella didnt giver us her own wifi she gave someone else wifi, we felt scared 8. she didnt call us even once during the 5 night stay, towels were not as clean as expected, there were also not enough towels, no place to dry clothes if they become wet, etc. 9. the kitchen was given but was old, no instructions what is kept where 10. we also saw that some things were damaged but were not told to us before 11. the night before leaving when no one called us, we called the old italian lady, she didnt speak english at all, we told her that we are leaving tomorrow morning, we want to handover keys at 6 AM so someone should come and check the rooms before we left, from her voice she felt unhappy that she has to do this for Marcella, she told us just leave the keys inside and leave the flat open ... we felt scared, but as there was no one to help us and we had our return flights booked we did as we were told Overall, a very bad experience. I have used AirBnB before but never had an experience like this. Italian people are generally hospitable, but Marcella was not. We feel we were overcharged for the level of experience that was given, and ideally we should be compensated for such a bad experience. I want to check with AirBnB if there is a possibility that Host should return some money back to the customers if they...