cole had a plumbing problem in the flat we had booked which was a disappointment as although we had been in regular contact we were not informed. However he was extremely helpful in finding us an alternative close by. He also organized a taxi there and helped us in with'our cases which was appreciated. He was welcoming and helpful and responded quickly when we needed anything. The apartment was in a busy vibrant area which although noisy was great fun and very handy for public transport , taxis and st Peter's etc. Had a wonderful time and would book with Nicola again . Everything in the apartment worked perfectly and it was clean ,well equipped, comfortable and secure.