Excellent location, charming apartment, horrible host. This could have easily been a great stay—the apartment is close to the Colosseum and shops; it's clean and sweetly decorated; and it has lots of extra amenities such as coffee, tea, pastries, and various toiletries. Keep in mind, that there is no common living room: the living room was converted to a bedroom, so the kitchen is the only place to gather as a group. This wasn't a problem for us, though, since we were out most of the day.
The only real downside to this stay was the host—Eliana was rude and unprofessional. First, I had requested in advance to drop off our luggage before check-in time and she seemed amenable. But on the day of check-in, she was curt with me and said I'd have to wait until the apartment was ready but wouldn't give me a specific time, saying I should just wait around at the bar downstairs with all our luggage.
Next, when we walked in, I saw only two beds made, though I had messaged her at the time of the booking that I was traveling with my two teenagers. I had booked the apartment specifically because it indicated that there three separate beds. When I asked her where I could find extra sheets, she lashed out and said I should have made special requests at the time of booking and that she couldn't do anything about it now.
She went from rude to outright hostile with annoying texts and calling Aribnb. We would have been fine improvising, especially if she had just apologized for the misunderstanding, as any gracious host would have done. Ultimately, she said she'd come in the next day with sheets. That day, we were out sightseeing when she started harassing me with multiple texts for not leaving her 21 euros for the tourist tax, calling me uneducated and ungrateful for the favor she was doing for me on a weekend; however, she hadn't told me when she would come by and hadn't even asked me to leave the tax that day. She also mocked me for having a little trouble at check-in with the key and the wifi. Truly bizarre attitude.
All of this could have been avoided if she had been present at check-in, as described in the listing, and if she had read my note that I was traveling with two teens (She told Airbnb that she assumed I was traveling as a couple with one child). Extra sheets or blankets in a drawer would also have averted this problem.