To start Marco did help accommodate us last second when his cohosts other bnb property cancelled on us right before the trip and we had no place to stay.
Check-in was quick and easy and someone was there to greet me, however confusing as I was passed around to 5 different people in order for the proper person to greet me. Throughout my stay I realized I had to do a lot more to maintain the apartment that wasn’t communicated at check in. The AC needs constant attention. You have to continuously dump the AC bucket or else it would overflow and leak on the floor. At times you have to wake up in the middle of the night in order to check and dump this bucket. The AC doesn’t get any cold air into the bedroom and you have to rely one dusty fan that doesn’t do much. I would suggest not sleeping on the couch “bed” as it’s very uncomfortable and itchy. You have to leave all the window shutters shut during the day or else the apartment becomes a sauna. The shower is very small and you have to essentially stop the water to wash your body. You also have very limited amount of time before the hot water runs out. The bedsheets and towels had stains on them when we arrived but there was a washing machine that we were able to use but even the washer is confusing and did not get out these stains. Some essentials like garbage bags weren’t supplied to us which was an additional cost we needed for the apartment. The apartment is very much in the ATTIC and around 70 steps to get to the top. The hallways were always hot and moist from the moment we got there. Throughout the stay it seemed that the hallways would also have water dripping and we were never sure if it’s because it’s an old building but non of the other residence in the building complained or did anything so we didn’t think anything of it. The conditions of the hallways never effected our apartment. We noticed one day after coming home from a day trip to Florence that the washroom had a puddle of water that kept replenishing after we cleaned it. We immediately messaged Marco and his “team”. They were quick to reply the next day and attend to this however there was no communication as to when they were coming by which was unsettling because we were not home and had all of our personal documents and belongings in the apartment unsupervised by us. We then found out abruptly shortly after that the apartment was no longer livable and had to find somewhere else to stay as of that night. Because of the lack of communication the cohost had someone in the apartment without consent and wasn’t giving us constant updates while we were on another day trip to a close by island and with barley any service and no transportation to come back at an earlier time. Because of this we had to get back as soon as we could and pack all of our belongings in less than 30 mins and find a new place to stay with no help or assistance or even communication from the host. We were blamed for the leakage in the hallways yet our apartment was never affected by this until there was a puddle in the washroom and contacted the host immediately. As frequent Airbnb users we obeyed every rule supplied to us and respected the apartment as if it was our own. This situation caused an immense amount of stress and anxiety and to be left with literally no home in a foreign country on the streets in the middle of the night and no communication from the host was the worst thing that could of happened and has now changed my views on travelling with Airbnb. We turned a blind eye to some of the discomforts of the apartment due to the fact that Marco got us in last minute but after seeing their lack of support, communication and blame towards us when we did nothing wrong I will definitely suggest finding a more secure option or place to stay.