Ulli is very accommodating. Upon arrival he showed us our room and gave us a map with all the tourist sights already plotted down with transporation details. He also included restaurants we should visit. Ulli also responds very quickly, from my experience he's one of the fastest to reply. The place was also nice, its not that close to the tourist sites but its literally right across the metro and the bus station. The rooms were spacious enough and it seemed like you were staying in a botique hotel.