Check-in was flexible and communication was easy. I am a bit picky when it comes to the bathroom, so for me, a few lime spots were not clean, but my friend didn't mind. The location is a bit beyond the city center but I knew that beforehand and chose it for this reason as it is close to the Vatican. The voucher was a nice touch, I enjoyed that very much. Also nice that I could leave my luggage in the common room area and pick it up after my Vatican tour.