I am an experienced Airbnb traveller, including in multiple cities within Italy. This is my first negative review (all my other reviews have been very positive, 4 or 5 stars; and likewise I have always received excellent reviews from hosts). I don't like to do this, but I feel that future users should be aware of the problems with this apartment.
In summary, it was a terrible experience: the place wasn't clean when we arrived (rubbish bins full, coffee machine dirty, mouldy food, unclean sheets, etc.); the hot water didn't work properly (of the 4 adults who stayed there for a week, no-one managed to have a hot shower); and the washing machine didn't work. There wasn't any apology for the problems in the apartment. To make it even worse, the host then blamed us for the washing machine not working and tried to get more money from us, even though we didn't do anything wrong (except trust that the washing machine would work). The host has been extremely unpleasant to deal with.