Luca was very helpful in general. Prior to arriving I didn't have a lot of questions, but those I did, Luca answered quickly and completely to the best of his knowledge. Including: putting us in touch with a taxi service for getting from the airport to the flat. We had a long wait getting through customs, and it took us an hour longer than expected, but Luca patiently waited for us to arrive so we could get the keys. He's got a binder that provides information on local places to eat and a spa... word of advice, check the restaurants out on trip advisor, the fact that they are in in binder is not Luca endorsing them, simply that they are close in our experience. The flat itself, if you are American, and not from New York city, may seem small. We loved it. The a/c worked, the beds were comfortable and the place was very clean. It's location was wonderful for us. If you want a very quiet place, this is NOT it. If you close the windows and have the a/c on, we did not find the street noise at all a problem. What we enjoyed about the neighborhood was it's life... first night we came back to the flat and a Soprano was giving a concert a couple of doors down, I sat in the windowsill with the window open and enjoyed the concert. The next night, we had the best seats to the Rolling Stones concert, again right there at the flat. All depends on your taste... again, with the windows closed, we couldn't make out the performances going on.