Silvia was on vacation while we were visiting, so we did not get to meet her, but she arranged for a friend to meet us and show us the apartment and gave us the keys. Silvia responded most of the time quickly when messaged either via Airbnb or whatsapp. We were allowed to leave our bags in apartment early & we walked around while it was being cleaned. The apartment was clean, very nice and in a great location, near the Piazza Navona. It was very close to Vatican, Castel Sant'Angelo, Campo Dei Fiori and easy walking distance to all other sights. The local neighborhood is very popular with many restaurants and bars, which is great for good eating nearby, but it is noisy late into the night. If you close the windows though, it really blocks out the sound. The air conditioning worked in two of three rooms, but the main bedroom unit worked intermittently, so it gets warm quickly with window closed. Having two bathrooms was great and one has a big counter space which is not an easy find in Europe. The only problem was the toilet flushing was also intermittent, especially in bigger bathroom. The apartment is on the top floor, 5 stories up, but there is an elevator. The wifi at the apartment was good. The restaurant just below, Il Carallo was very good, as was Il Pizzaroli ( #1 restaurant in Rome on TripAdvisor!) and Virginae around the corner. We enjoyed our stay, had a great time in Rome, and none of the small inconveniences hampered our stay.