I wish I could give this apartment a positive review, but, alas, we were without hot water for most of our 4-day stay and the way Patrizia handled the situation has been deplorable. I was the first to attempt a shower, only to discover there was no hot water. I was forced to take a cold shower, extremely unpleasant as the water in Rome is very cold—nice for refilling your water bottle at a public fountain; not so nice for a shower. I alerted Patrizia to the problem and her response was very defensive. She said the hot water had been working the day we arrived, and she implied that we were at fault. None of us had touched ANYTHING, and I found it very distressing that, instead of apologizing for the problem, she was insinuating we were to blame. We didn’t want to let this ruin our day--or ruin our visit to wonderful Rome--so we hoped it would indeed get fixed the following day and we’d be able to shower then. We briefly had hot water that night-two of four of us were able to shower. But then no hot water the following morning. We were out sightseeing later when I got a message from Patrizia that the technician could not get a replacement part right away and would not be able to fix the heater until *after* we were gone. I was upset--as it was a particularly hot day in Rome and we were all looking forward to getting cleaned up (we were all getting rather ripe!). This also meant that we would not be able to shower the rest of our stay--not fun to fly home to the USA un-showered. Patrizia offered to comp a car to the airport, but then she had the gall to ask me to not mention the broken water heater in my review, as it was “not really her fault.” What? Seriously? I tried being understanding of her predicament--as I do agree it was not her fault that it broke, but I could not believe the nerve of her to ask me to not mention the problem to Airbnb. I told her that while I appreciate her covering the car, I felt that we were entitled to at least a partial refund because there was no hot water for the bulk of our stay, in clear violation of the Airbnb Host Obligations: https://www.airbnb.com/policies#host_obligations. Patrizia has refused to refund us a cent. I think spending $200 a night and not having hot water for most of the 4 days is unacceptable. We tried to make light of the situation and say that at least the toilet was working. But if the toilet breaks while you are there, be forewarned that this host will probably try to blame you--and won’t compensate you for the major inconvenience. Also, she tells you not to leave any lights on because it’s a fire hazard. We found that disturbing and never left our passports in the apartment!