From the first contact with Melani several months ago to the many emails back and forth over the couple of weeks before our trip and during, Melani was welcoming and supportive about our needs. Melani offered to arrange for a driver to meet us at the airport mid morning although that was much earlier than the typical check-in time. My husband had wondered about the necessity of a private taxi but the experience was so worth it that we asked Melani to book him for us again on the way back. Edoard's mother Francesca met us at the apt and gave us the tour, showed us the packages of materials about the apt and the city and answered any questions we had. I contacted Melani during the week when I couldn't get the hairdryer to work and her mother came over the next day and found the plug adapter that I needed. Somehow they had become separated. We wanted to cook a bit for ourselves and found the location in the materials provided to the nearest Rome supermarket Despar which had everything we needed. The location of the apartment is so central that we walked everywhere within 20-30 minutes and even walked to the Vatican in under 45 minutes. The loft itself is exactly as described.The building is very very old and I felt like I was walking into the past, but once I found my way a few times I didn't notice it at all. The apt is small but certainly more than adequate for a couple. It was large in comparison to the hotel room we had in New York last year. It was 27 degrees the day we arrived and we used the air conditioner to cool the apartment. Melani asked us to turn it off when we went out and this was fine as the apartment cooled quickly. The only thing that I would warn potential renters about is the height in some places in the apartment, particularly the shower. Both my husband and I are about 5'9" so it was not of a concern at all to us. We had a wonderful trip - I am so happy that we chose to stay at Melani's and Edoard's loft.