Arrival was ok, but then it only got worse. We were cold after trip at night so we asked on the phone for heating. The host told us where the emergancy heater was located. The equipment is old, smells, and is all dusty inside. We warmed ourselves with it all night and slept under many blankets. In the morning at 6 a.m. we were woken up by renovation next to our window (literally - scaffolding was blocking the window door). But the worst part was communication with the host. We were forced to ask Airbnb customer service for help because we just wanted to change accommodation and get a refund for the the rest of the days. We have documented all complaints and problems, recorded and taked screen shots of conversations with the host, because we knew that this stay will be problematic already when we talked with host on phone. The host lied to the customer service and the issue was prolonged. The host prolonged the issue, tried to heat the room the next day when we left for breakfast outside. When we met him later in the building and confronted him he literally ran away saying he was busy. Inconvenience, renovation and cold is one thing, but the problem was mainly host full of indifference to requests and also lack of open communication from his side.