Paola was wonderful and responded almost immediately to all our needs. When our flight was delayed she made sure that the driver that she arranged for us waited for us in the airport and met us in the apartment.
My husband and I spent 6 nights at her lovely home. It is in a very central location and made it very easy to walk everywhere. The metro station is right around the corner, about a block away and the train terminal is about a half a mile or so away. We walked everywhere and did not even use the metro. We took a day trip to Florence since the Termini train station was so close to walk to.
There are plenty of restaurants, markets and shops nearby if you need anything. It is a really busy area full of tourists, but the apartment is on the top floor away from the street. At night it was really quiet and peaceful. There isn't an elevator, so just be aware that you will be walking up the 4 flights of stairs. We did not mind at all.
The apartment has everything you would need. It was a nice touch to have coffee, tea, snacks already available. That was really nice. The market is about 3 blocks away so its easy to get what you need at reasonable prices.
Overall a great stay and highly recommended it!