Claudia was very responsive the whole time. From reserving, to check in, during the trip, and at check out. There were very thoughtful touches such as a bottle of prosecco, shower caps, and other touches. The location cannot be beaten. You can even get a taxi up to the fountain. The metro is a quick 10 minute walk and let's you get all over the place. I would definitely buy a metro pass. Claudia and her husband are a great reference for things to do if you are lost as well. I would definitely stay here again.