Very quick response on anything. Good location. Movie fans will love the stylish decorations. Some food is provided like breads, cookies, milk, juice, tea, coffee and so on. We asked for seperate beds for 5 persons and 2 sets of keys, and Vincenzo prepared for us. We highly recommend! Just one note for those who like to stay in warm place is that there is no heating from 11pm (or 12) to 5 am (or 6). It was a little cold in Jan, but acceptable. It will be perfect if the heating is also working through the night.