Marys was beyond helpful. Our plane was a little bit delayed, so we arrived a little bit later than we initially intended. She had no problem at all and kept in touch with us to see how we were doing. The room was sparkling clean and the fact that you have a shower literally inside the room means you can take a shower any time you fancy - which is great. The location is also fabulous - with buses, trams and metros all around. Over all, an amazing experience that I would definitely recommend.