Pamela was always available, which was very helpful to me. I brought the wrong plug adapter from the US for recharging my cell phone and she suggested a neighborhood shop where I could get one and they had it - a short walk away. I also took the wrong elevator to the apartment and was puzzled that I the key didn't fit. The first elevator is for her apartment. The second one, many steps away along the walk is for a different part of the building. The neighbor on that floor was very helpful and contacted Pamela for me.