Our Stay with Alessandro was a mess from the very start. 7 days before our stay, Alessandro was going to cancel our reservation for no fault of our own. We had to talk him out of it to keep our reservation.
During our stay, Alessandro proved to be very unprofessional. He demanded we pay the City Tax on the 2nd day of our stay, and reacted with an emotional outburst when we asked for more information / asked to involve Airbnb. He talked to us in a very unkind manner ( e.g. demanding we pay without further explanation).
For Future guests, Alessandro should explain the city Tax and ask for pictures of our IDs during check-in. Instead, he would constantly harass our group with calls and Texts asking for things that he had forgotten to get from us during check-in, and then not hesitating to blame us for missing documents or payments.
The worst part of the stay was by far the checkout. He arrived at our apartment almost an hour before checkout while some of us were still showering or getting ready. Starting to clean while we were still there. When he asked us why we didn't immediately pay the city tax, we tried to explain to him that we hadn't been informed about this beforehand and that we just wanted more information. At this point, Alessandro lost all composure. He started yelling at me, calling me an idiot, a racist, insulting my father, saying he wanted to ruin my reputation on Airbnb, saying something about a weapon that I didn't quite understand, and insulting me some more in Italian. It seems to me that this host is not capable of dealing with guest or being a good host. He does not understand what hospitality is or how to treat a guest.
As Alessandro is currently involved in a lawsuit with his neighbors, we were asked to keep as quiet as possible. We went out of our way to not make any trouble (no music or loud talking after 10PM) but Alessandro didn't care to thank us for this, instead insulting us for not cooperating as well as he would have wished.
On the positive side, if I ignore the frequent negative interactions with Alessandro, the Airbnb was fine. It was clean, it was the same as in the pictures, and the location was close to public transport. It's a shame such a good Apartment has to be bundled with such a host, making it impossible for me to give anything more than a 1-star review.