Luis is very nice - always with a smile on his face and very helpful. Tratesvere is a wonderful location to stay in, and we found the apt quiet at night, despite being close to everything. The apt is small... but quite adequate for two people. One little thing... the toilet seat cover is at an angle and does not stay up... so it kept falling and you have to be mindful of that. Also sometimes in the morning, the hot water ran out quite quickly (within minutes). We are speedy shower-ers, but still not quick enough! :) However, no problem with hot water if you take your showers in the evening. All in all, a good time!