Our stay went well. They room was very clean and the workers were also very friendly. It was close to shops and various bus stops. The walk to the nearest metro was a bit longer than expected. There was a lack of communication in various ways. The first, we didn't hear back from our hit when we first booked our stay, and when we texted there were few times he responded. Also, when we first arrived we were told by Lorenzo that we could stay until 2pm, unfortunately that wasn't the case the next day.
They responded appropriately, and let us keep our bags there until we needed to pick them up. We arrived later than what we said we will because we got lost. Regardless, they handled it well.