We had an excellent stay at Orizio and Sylvia's place. Although we never got to meet them, communication was easy and straight forward. The directions to finding the place are on the information page when your reservation is complete. Make sure you have those handy when traveling, they are key to checking in. We were met by the housekeeper, Maria, and she was great - they have a gem in her. The place is exactly as it appears on the photos - really comfortable, new and clean. Great design! There is no lift in the building and the place is on the 3rd floor, something to keep in mind with luggage. The location is great - I would recommend exploring the Monti area, really great places to eat and shop. Overall, there were no complaints - my wife and I would definitely stay here again and recommend it to our friends and family!