Pina and her husband are lovely. They don't speak english but as mentioned in many reviews they use a translator so we had no problems. The apartment is conveniently located 15 minutes walk from Termini and close to all other modes of public transport. Located near the university so very safe. The apartment is clean and contains everything you need for a homely stay. Hot water tank is small but this is common in italy so we just waited 10 minutes between showers.