Serena was a pleasure to deal with. She was very helpful answering any and all questions with prompt responses. She also met us onsite and was able to move our check-in time early so we could drop our luggage off after a long trip. She gives a detailed description of all the best tourist locations in Rome. The location is also fantastic being 100 feet away from the Pantheon! She also arranged a private driver to pick us up on out final day early in the morning to take us back to the airport. She is a perfect example of how an Airbnb experience should be.