This is the first time I use airbnb and at the start I was wishing I had organized a hotel. In fact I will stay at a hotel next time. I am not an experienced traveller and so I was a bit uncertain and asked a lot of question. The host did not seem happy with this and I thought maybe it was a language issue so didn't think too much into it. My flight got into Rome at midnight, and so I asked if there would be any issue getting into the room. The host said no. The host offered me transfer for €60 and said that a taxi is normally €80 and more. My friend born and raised in Rome told me this was untrue and to get a taxi. I told the host that my friend had asked me to get a taxi, and she was unhappy and questioned why I don't want to use her service and that she knows best. I told her this was my friends request and if any issues it would be between me and my friend. I thanked her for her help. Just as I was about to book and pay, I noticed that €40 was charged for arriving after midnight. This meant €39 +€40 for the first night, which I would only use for a few hours. I asked about this and the host said no she would not charge this. Once I had paid she said she would charge €20. I asked her to refund the money and I would look at alternatives because she had not mention this when I asked, but she refused. At one point she said fine she would not charge the fee but she would sleep with me in my bed. I said no! I did not agree to this. And asked her to refund the money and I would organize an alternative. Next she said she would leave the key at a restaurant which closed about 00:30 or so, so I must be quick out of the airport. I said no, I was not comfortable with this as I can't control flights/taxi or other delays and I didn't want to spend the night on the street. She said that she tracks the flights and would change the conditions if there were any delays. I didn't agree with this as there was no certainty. The host tone was abrupt and stated that she was not stupid and other things. I asked that she not speak to me in that tone and that I had been nothing but polite and never suggested she was anything. At this point I realized that we do not agree and we were not understanding each other. This being the case I asked that the money be refunded and we walk away, without any issue. The host refused, I said I would contact airbnb and show them all the messages that were exchanged between us as evidence, if she didn't...