Francesco was extremely helpful. He met us at the apartment and showed us through. He didn't just give us the keys he brought a map of the city and showed us where we were and a few of the more popular locations. He also told us about the public transport which is surprisingly easy. It is close to the apartment and trains run every few minutes so it is really easy to get around. The apartment was very clean and had all the required amenities. I highly recommend this apartment.