We never made it to the apartment, as our arrival experience was so traumatic we gave up and went to an hotel (as another guest nearly did - see previous review). The driver organised by Isaaco could not find the address, which when we did find it was a graffiti-covered tiny door on a rubbish-filled back street. We finally got the door open, to find a filthy, dark and very steep windey spiral stair. I ventured up in the dark, and found the apartment door with a large hole around a number-key lock which did not open the door, using the code I had been sent. It was impossible for us to get our bags up without help, and my daughter felt unsafe and was too anxious to wait below with the bags on the street. I'm sure the apartment itself is lovely, once you get in, and it may be suitable for young, light and confident travellers but it is certainly not suitable for travellers with vulnerable young or large bags. The host refused to refund the accommodation, and AirBnB was no help at all. We received quite a few communications pre-arrival - we were offered the transfer, and many formulaic communications about what to do and where to eat etc in Rome, and how to download the app for entry, but Isaaco did not make a personal appearance or warn us about the need for help on entry. We did not feel cared for at all. I do think that hosts who arrange transport for guests should make sure that driver knows where the place is, and how to get in, and can help if needed. I also think that if a host is not on hand, and intends entry and communications to be via app, he should make it clear on his listing. There are no photographs of the entry and stairwell on the listing and I cannot post photos to this review, but so that readers can make a judgement for themselves, as to whether Isacco's place will work for them, I have posted photos on Google Maps at this address.