Luca communicated very well throughout our stay even though he was not around. We never had the chance to meet him personally, but dealt with Francesco who was helpful and friendly. The location can not be beat and Luca provided maps of Rome that helped us navigate on foot. Also, the apartment was super clean.
However, there were some drawbacks. The WiFi was temperamental and even when it worked it did not reach the bedroom. For some this might not be an issue, but for international travelers relying on WiFi to communicate this was a drawback.
Additionally, the AC unit was insufficient for cooling a bedroom for 2 in the middle of August. I felt it was unbearably hot and neither me nor my girlfriend could get a good nights sleep on any of the 4 nights we stayed. On the last night, the AC would not turn even turn on, but luckily we had to get up for an early flight so we just endured the heat. The mattress was very, very firm.
While Luca was a great host and the location was stupendous, I would not stay here again. Not getting good rest for the duration of the trip far outweighed the benefits of this apartment.