Before our stay, Barbara was excellent in responding to me via email as we planned our trip. She even agreed to allow us to keep our belongings in the apartment after the 10:00am checkout until we could return from our tour at noon, which was HUGELY helpful for us! As far as arrival....Helene met us at the property right on time and was very welcoming. She walked us through the beautiful apartment, showed us how everything worked, and then even sat to walk us through the local map to show us highlights around the area. We were even provided with a wifi mobile hot-spot, which was great to assist us with getting around on our phones. The apartment was perfect for the two of us, as my fiancé used the downstairs bedroom as a dressing room and private bathroom while I took advantage of the upstairs space. The kitchen had everything we needed (which was really just a fridge). Location was steps from Campo di' Fiori, which is full of a lively market during the day and then is a beautiful location for dinner and drinks at night. We had two private Roma tours booked, and each of our tour guides commented on our awesome location during pickup. All in all, we had a lovely stay with lovely hosts, and would definitely recommend this to anyone looking for a central stay in Rome!! Grazie Helene and Barbara!