giovanna was great from the very begining, answerd all questions and had no problem when we made a change in the reservasion and added another guest two days before we came. we didnt meet her but her friend roberto who welcomed us was very nice and willing to help. the flat itself was so beautiful and very comfortable (just like in the pictures) includind a full equiped kitchen and room enough for four people. the erea is not so nice but its 10 min walk from train and tube stations, and 20 min walk to the colosseo. there is a supermarket close by and a few restaurants. we stayed for four nights and didnt want to leave. i reccomand.