Franca was excellent with communication. He was very accommodating. The apartment is amazing. It is clean and in a vintage type building(I loved that!). There are no elevators. The apartment has a sofa bed, two beds on the upper loft and a pull out bed. The apartment is spacious and has a portable AC. The apartment is less than 20 mins away from the train station if you walk, less than 15 mins from the Trevi fountain and the Colosseum. Great, great location!!! I highly recommend!