We had a situation occur that was neither of our faults but we were unable to stay in this location at the last minute. Nicola met us, explained the situation, found us another place to stay without any wait, etc. He could not be more apologetic and nice about the whole situation. He was very responsive and the fact that he didn't just cancel speaks volumes about his character. I would try to stay here or at any of his other places (if he has others) just based upon his character and how he treats his guests.