This is a difficult review because the apartment has some great features, but our stay had two major problems. First, here are the positives. It was in an unbeatable location just around the corner from the Trevi Fountain making it so convenient to most sites. It was clean, modern, and had good water pressure in the shower. The AC worked great and was perfect for cooling off during some very hot days. The two problems were around check in and the second bedroom. I had been told that we could leave our bags anytime after noon until our room was ready. The day before check in, I messaged to inquire further about specific check in instructions and was asked for an estimated time of arrival, which was no problem. I let them know we were driving down from Tuscany, parking near Termini, and ETA was 2pm to drop our bags but that I would update when we got on the road in the morning. However, on the day of arrival, they asked if we could arrive before that time, by 1:30pm, to avoid conflicts with other check ins they had that day. As we were driving, they kept asking for updates on our arrival. We were coming with two young kids and a lot of bags and the pressure of having to get there early left us not stopping along the route for bathroom breaks, worried about traffic over which I have no control, and walking from the car park to the apartment with kids and luggage in the heat on cobblestones because waiting for a taxi would have made us later than 1:30. I feel like if we were told we can leave our bags any time after noon, I shouldn’t be on a time crunch when I am arriving within that window. It was a stressful and exhausting way to start our stay in Rome. The second problem was that I paid for 2 bedrooms but could only use one. The description of the apartment clearly says it has two bedrooms, each with a double bed. The pictures confirm this. However, when we arrived, the second bedroom had a single bed, and they made up the couch in the living room as the second bed with the door to the second bedroom closed. This meant we really had nowhere to sit and relax because the couch was being used as a bed. When the kids went to sleep, we could not spend time in the living room because they were sleeping there. When we went to the kitchen or bathroom, we had to be very quiet so as to not wake them. Given the price and what was advertised, honestly, I feel ripped off. If I had wanted a one bedroom apartment, there were many options for much cheaper. Given our relatively short stay, I did not have the time to haggle about this while we are there, so we made it work. Again, this was a tough review because there are some great features of this apartment. There were also some downsides mostly around customer service. If that improves, it would be a great stay.