Great location! Bed is firm. Water runs hot. A property manager meets you at check in and lives at the property. We felt like we were staying in a museum because of all of the near antiques! The antique furniture, pictures, and building had great character and was unlike any of the other modern places we stayed at during our 3 week stay in Italy. Walking distance to great coffee! Don’t eat the “breakfast” served with your room. It was cold, processed, and awful. Other than that, it’s a great place to stay.