Anna was easy to get in contact with and made checking in and out a breeze.
Although not deal breakers..... there are a couple things I want to point out that would've made my experience better. First, if you are 6 ft or taller and/or heavy set, you won't fit in the shower. Secondly, the wifi signal is really weak and can only be accessed at the front of the unit. Since I traveled to Italy from outside of Europe, I really needed to rely on the wifi to do my research online when I was there. If you are traveling locally then you might not need to rely on the wifi as much as I needed to. Other than that, everything went well and the location was great.