Angello was very helpful and friendly. The apartment is located on a main street so it was easily accessed by taxi and very close to the Collosseum. The towels were fine, but definitely not Gucci as pictured. Also, we were disappointed because when we originally inquired about staying here, we detailed the check-in/check-out times we needed, but the week of our trip, Carmela changed the times which made it incredibly inconvenient for us to haul our luggage around the city until the apartment was ready. I wish this information was arranged well in advance instead of a few days before. Additonally, the cleaning lady showed up 15 minutes prior to our scheduled check-out and we felt rushed out of the apartment due to this. Some of our personal items were left behind due to the chaos of getting out sooner than planned.