Katia had great communication with me from the beginning! She was very flexible and accommodating in discussing check-in and check-out times. She arranged for her friend, Alessandra, to meet and give us keys. Alessandra was wonderful, and helped call a taxi for my two friends and I to the airport on our last day! The loft itself is on the top floor of the building, but luckily there is an elevator. You'll need to carry your luggage up two small flights of stairs as the elevator stops on the floor before it. The pictures of the loft are true to reality, and the loft is beautifully decorated and clean! The Lungotevere Neighborhood itself is quiet and family friendly. Local pizza (Matrem Bakery & Pizza), gelato (Gelati & Mozzarelle), dine-in restaurants, and stores are easily a 5-10 min walk away, not including a bar and restaurant right downstairs for immediate convenience. Though we didn't take any public transport, the loft is a walk-able distance from the Trastevere Neighborhood and the Ponte Sisto (~1 hr). I really loved this place, and would definitely stay again! Thank you!