This was my first really poor AirBnB experience. Before arriving, responses from the host were slow (I was worried we were not going to have a place to stay). When we got there, the water heater was broken, there was no body soap, no laundry detergent, 1 roll of toilet paper, and a frig that marginally worked. There was no indication that there was no air conditioning in the unit. The host didn't respond to our first message that there was no hot water, and it didn't get "fixed" for 3 days. His phone then started going directly to voice mail. When the water heater finally was "fixed", it alternated every 30 seconds between warm, scalding, and freezing- not really usable. When I asked for a few amenities like a few more towels (as we couldn't do a wash), and another role of paper- the host responded something to the effect that 'this wasn't a hotel." When exiting the building, there were often derelicts on the doorstep. I had my family there with a young baby, and having to boil water to sponge bath everyone wasn't optimal. Of course, things break, but the lack of communication and way of handling the situation left a lot to be desired. We did leave body soap, laundry detergent, shampoo, and spices for anyone who choses to stay! The location was central- which was nice. I asked for a partial refund, but never heard a peep back.