Very unprofessional. In the early afternoon he gave me the phone number to contact once arrived. The check-in appointment was scheduled for 20:00 at the house. I arrived already at the airport at 18:20 so from that time I started calling the number to anticipate the appointment. The phone number was off and the normal number of the agency was off too. At 20:00 nobody showed up. I stayed until 20:35 and the phone was still off. at 20:45 the number called me when I was already searching for a hotel. I think this is a total lack of professionality and travelling for business when you don't have time for anything, such a delay is horrible. Total no recommend