We only stayed one night and we left quite early without meeting Emanuela. However, communication was good. The room was perfect for what we needed (a place to crash near the train station that felt safe). Therefore, it met our functional needs. I'm not sure how it compares to other places in Rome, but the bed wasn't the best and the room was large with high ceilings but not cozy. Basically, it felt kind of like a dorm room which works, but for an extended stay, we'd likely look elsewhere. The washroom was really nice with a large shower. What we liked most was how safe the building felt and how ideal the location was. The host (we met Emanuela's husband in person at check in) was also very kind.