Frank was there to greet us upon our arrival. His communication leading up to the day of our arrival was spot on as well - he texted to confirm our arrival time and to coordinate with us where we would be heading along with directions from the train station. As others have stated, there is an elevator which proved to be useful (especially since this was the last leg of our trip and i was exhausted). The room was clean and the bed was comfortable. The kitchen and bathroom had all the amenities as described. Frank provided us with a host of information about local restaurants, sights to see that you would normally miss, and ways to get tickets for the train and certain sightseeing activities. We went to five of the restaurants that he suggested ALL of which were phenomenal. Our air conditioning didn't work one night, and i called Frank who immediately went to the room to fix it - most likely something we pushed on the remote for the air conditioning and certainly not a fault of the air conditioning unit itself. One other thing to note is that you share a hallway with other travelers who are renting the other rooms from Frank. However, it's fairly quiet; we didn't hear our neighbors except for when they were in the hallway. One thing I will note is that its an easy walk to the Colosseum from this location, however, its about an hour walk to the Vatican area. We decided to walk all over Rome and never felt unsafe coming and going from the apartment/room. I highly recommend staying here!