I'm not sure if we communicated directly with Pietro, anyway, they were very invested in whether everything was alright and replied to all the messages almost immediately. The place was clean and comfortable, what we think was very nice were the mini biscuits, jams etc. that they left in the kitchen just in case. The neighborhood was quiet though there's a hospital nearby so you'll hear the ambulance probably but that's understandable and we weren't bothered. We'd definitely stay here if we ever went to Rome again 😊