Svevo was extremely friendly, even though we never met. We were able to communicate quickly and easily through the AirBnB app, and he graciously offered us a small refund due to a piece of furniture being broken. Francesca handled our check-in and was also very friendly. We did have to set a specific time to meet, rather than being given a window for our arrival, so that wasn't ideal. We slept comfortably in the bed, and appreciated the supplies provided in the kitchenette. To be honest, though, we found the reality of the room to be a little harsher than the bright, cozy impression the photos give off. I think the photos may be a bit outdated because several things looked different from what is shown in the listing. We weren't expecting to be on the 3rd floor, and didn't love having to use three doors to get in and out, but the room served its purpose for the week we were in Rome. I would consider this room on the 'serviceable' side, not the 'upscale' side.