As a first time traveler, I could not have asked for a better experience. We were assisted with directions from our train, met at the door, and given a brief overview and map of the layout of the city. The balcony has an amazing view. Heaters work great. Internet could be a little spotty, but we weren't there enough for it to be a problem. Location was a dream. Subway entrance right outside the door, but mostly everything within a walking distance. Wanted for nothing and highly recommend this location for anyone nervous about traveling!