Our host communicated well with us before, and for the most part, during the stay. However, our flight was delayed and then it was hard to get in touch with the host when we really needed to when we were waiting for them outside the flat (it's understandable for them to have left when we were late from travel delays, but we weren't able to get in contact with them right away to make new plans). The biggest complaint I have about this experience is one night we came home to the apartment building late at night and our key to the building no longer worked. We were stranded outside and had to spend about 30 minutes buzzing every flat in the apartment to hope someone could let us in. We had no communication from the host that the locks were changed and we couldn't get ahold of them in that time that we needed to be let in. When we met our host the next morning to try to rectify the issue they told us there had been a break in and the locks were changed but he simply wouldn't be able to get us another key and we would only be able to get back in the building by waiting for another person to come home. He was not apologetic and did not try to help us with the issue but instead left it up to chance if we could get back in our apartment that night. Other than that, the flat is in an excellent location (10min. walk to the Colosseum and 20-30 to other main tourist attractions). The suite itself was good for what we needed and relatively clean.