Let me start with the good bits. The flat was spotless. The bed was comfortable. The location was perfect, with any place you could think of being no more than a 25-30 min walk. And the host had perfect timely communication from the beginning, to ensure we had a pleasant stay. Overall it started at 5 stars.
However, I took away two stars for the following:
1. The city tax not being included in the listing details. I completely understand that Airbnb can’t collect it so it’s not included in the total price, however as I don’t live in Italy I cannot be expected to know the tax laws of the country. I think the city tax should be included in the listing’s details so we are aware of it because charging it separately during check-in is misleading and creates a really unconfortable surprise. It is very unpleasant to learn about it during check in with no warning especially when trying to budget for a holiday and having to spend more than budgeted.
2. I did pay the city tax because I understand it is legitimate and was due. However once I raised the issue of the city tax the host’s communication became a bit aggressive and unwelcoming. And he threatened to report me. After that he never replied to my messages again. Every regular host I’ve stayed with kept contact and even messaged after leaving to ensure we had a pleasant stay. I would’ve expected a super host to be better than regular hosts!
3. A coffee machine with no coffee pods. I just didn’t understand the point of that machine being there if we can’t use it.
4. A smart TV and Netflix with no account to use. I wouldn’t be staying whilst on holiday but for one night I felt a bit unwell and stayed in. I was hoping to watch some TV as it’s advertised that we can use Netflix. Unfortunately there was no account available to use and my UK account cannot be used abroad.
Fix those 4 issues and this place would definitely be worth 5 stars and I’d then recommend it.