Michela and her crew literally provided some of the best service I've had in my life. I had emailed Michela letting her know my flight arrived at midnight, and asking if I could check in at 1:30am. Turns out there was a misunderstanding, and she thought I was arriving at 1:30pm. So when we arrived at midnight and reached out to the host, we were told the unit was unavailable, so we had to scramble to book another hotel to stay for the night.
At this point you might be wondering why I'm saying this is the best service I've had in my life, read on to see why.
As we were in our taxi heading to the hotel for the night, Michela called us and was not only very apologetic, she offered to cover the cost of the hotel, waive the cost of an additional night as well, and on top of it provide a complimentary restaurant dinner for us.
They were super kind and apologetic when we met up with them to check in the next day, and given the attentional to detail they gave in repairing the misunderstanding, my husband and I were super impressed. I will literally recommend to all of my friends visiting Rome to stay at this unit.