Giordano is one of the best hosts there is. He met us at check in and was extremely nice. He gave us all sorts of tips for where to go around Rome and they were all spectacular places. There is so much to do in Rome so make sure you check out his suggestions to make the most out of your trip. The loft itself is very clean, modern, and comfortable. We could not have had a better trip.
My luggage did not make it to Rome when we first arrived. The process to retrieve it was very confusing and it was hard to get an answer on when it would be delivered if at all. Giordano went above and beyond and helped me by calling the airline repeatedly for hours trying to get more information. Without him I probably would not have gotten my luggage back. He did not have to help me but he did so and I am so grateful for that. If we go back to Rome we are staying at Giordano's place again.