Our host Danila was excellent at communicating with us before our trip and while we were in Rome. She suggested many wonderful neighborhood restaurants. And when we had specific requests at the villa she was quick to make sure we had enough linens, etc. At no point did I feel like I was not in the best hands for our stay. It was a great feeling to know that if I had an emergency I would have someone to help me. The villa was every bit of what it was advertised.