Antonella was extremely helpful and responsive. Although I never ended up meeting her face to face (she sent somebody else since she was out of town), the communication style made it feel like I knew her -- very warm and present. The apartment was very well-located and she made an effort to help us explore our surroundings with lots of maps and recommendations. The bed was comfortable and the fold out couch very functional. The treats and extras that she left in the kitchen made us feel very welcome. When we had an issue getting the washing machine started, she was extremely responsive and thorough.