The host did not reply to my msgs until the morning of check in when I used online messaging to contact her. There was a gentleman waiting for us when we got there who showed us around and was quite friendly and nice. It wasnt his home so he didnt know the answers to some of our questions. Also he did not tell us where to put the garbage when it was full. The bed in the bedroom was decent however the sofa bed and pillows were quite uncomfortable. Also when the sofabed is down there is no room to walk around it to go from the dining table to the kitchen. Washing machine was usable but our clothes were still dripping wet when it was done (maybe not enough clothes washed?) and there wasnt a place to hang our clothes. Kitchen is small but well stocked and usable (gas stove requires lighter to start up). No napkins or paper towels but there were kitchen towels. Bathroom was clean and spacious, however the shower head was broken (wouldnt stay in the holder) and also had minimal water pressure. Bathroom mat was rolled up in the shower when we arrived however it was wet. Towels and shampoo were provided. Location was great, walking distance to termini and most attractions in Rome. Internet was great as well.