It was actually a bit of a bumpy ride..We were asked to phone 40 min before arrival so we did, but at arrival no one opened the door anyway, We called again (expensive from an i-Phone), and waited in front of the door for another 20 minutes or so. Once in, the elevator did not work so we had to climb with the suitcases to floor 4. The apartment is really nice though and it is true to the pictures. It was clean, there were towels and sheets and most other things we needed. However, the temperature in Rome was around 35-38 degrees and most of the times the temperature in the apt was higher than outside...The ventilators helped a bit but were not sufficient so we got little sleep. At night, you did have the close the windows because of the noise in the street (the windows did keep the noise outside very well by the way), so during the night the apt would warm up even more... We were not helped by the fact that -every day- someone was ringing the doorbell at 7 - 8 am. Only later on, we found out this was the police.. No idea what they came for (my Italian was not sufficient and neither was their English) but they returned more frequently - a number of times per day- by the end of our stay (and no: I was there with my 12 year old so I wasn't partying or anything).
Also, Jane was not there herself to welcome us. That is not a problem in itself, but some important information was not provided at all by her replacement (how to turn on the gass for cooking through a handle, or how to turn on the shower through another handle) or was straightforwardly wrong (instead of pointing me to Villa Borghese I was directed to the via Borghia; he could not show me the apt on the map; when I asked for the nearest supermarket I received a very vague reply etc etc). Last but not least, the wifi was not working the first days. When also the lights broke this was fixed though, as was the elevator. So to summarize; a very nice apartment that I would perhaps not rent in July or August because of the temperatures in Rome, but less than sufficient service and information from Jane's manager.