You can expect a wonderful stay and easy, efficient communications. Check-out was a breeze and doesn't come with a long to-do list! We were greeted on the street by Monica's helper (whose name I have forgotten), who gave us the tour and reviewed other important information. Monica thoughtfully arranged to have a snack of pizza, fresh fruit and wine waiting for us, which was so thoughtful given our later arrival. The unit has many extra touches to make your stay easy - like various adapters, a wireless printer, umbrellas, plenty of towels, maps, etc. The kitchen was also stocked with above average essentials and a few extras - coffee/tea, milk, butter, jams, bread, pasta and tomato sauce, sea salts (thank you!), spices and good quality cooking oils, etc. I was able to cook meals and enjoyed doing so with ingredients from the Trionfale mercato, which is about 1.25 miles from the apartment. Of course there are plenty of smaller, alimentari nearby. The linens and towels, very nice. The mattress, very nice. The space...very nice! The street is 1 block from the Piazzo del Popolo and a few blocks from the Flamino metro station, but surprisingly quiet. We slept well at night. Being close to the Borghese park was also a fantastic bonus if you like to run, stroll, view art in a villa....or watch the sunset over Rome. And, oh! the fashion and shops! Really terrific. Monica is a veteran travel agent. We didn't take advantage of her experience or expertise but I suspect if you needed an answer, she would know!