Pierandrea’s place was very modern, clean and located close to many of Rome’s major tourist attractions. However, we encountered a situation where we had money missing the second day of our stay. There is a cleaning staff and other staff members who have access to the rooms. After approaching the host about the situation, we were then approached by a staff member who handled the situation poorly and was extremely rude to us. She also did not speak English well so she had a hard time understanding us and would not listen. She did give us the money that was missing, however, she continuously raised her voice as she did not believe us. The next few days made us feel uncomfortable staying at their place.