Initially, my mother and I was greeted by Lorena to check-in. Some issues happened with a previous Airbnb before I got to Italy and I had to book another place, so I found Lorena's. She is very sweet and the communication is timely. We had a Vatican tour a few hours after landing and needed somewhere to get refreshed and clean after the long plane ride and she was nice enough to let us come early. The apartment was not yet ready, so she asked us to drop off our luggage and to come back in an hour. One thing to note is that in 2011, a law was passed that tourists have to pay a small tourist fee per person, per day. It was 3,50 euro with Lorena, so we paid 14 euro. We also had to pay an additional 30 euro cleaning fee (which really should be included in the Airbnb price). Upon returning, the apartment was clean, but the picture of the staircase is really understated. The staircase is borderline dangerous, as it is extremely narrow, so it is hard to comfortably walk up and down (lean your back against the wall and rail). iIn addition to that, we are from Chicago and it would have been nice to have been informed about the electrical outlet. Everything of mine was dying and I had to walk a few blocks and find a random store that had a universal charging adapter (pay the small extra euro for the USB outlets). The couch that turns into a bed downstairs was comfortable and my mom said that the bed upstairs was comfortable as well. The major problems I encountered was 1) the fact that the walls are paper thin and there was so much noise! 2a) the bottom of the shower curtain was disgusting (yellow with a thin layer of soap scum 2b) the 2nd day, the water heater turned off and the water was cold (took about an hour or 2 to warm up) and 2c) the shower drain was extremely slow draining, so I we had to take 2-3 minute showers to prevent water spilling all over the floor. I contacted Lorena and she seemed surprised, but I don't think she really was because I read something similar on another review. I hoped that it would have been resolved by the time I got there. She tried to help by using some Drano type liquid and saying that she would bring a plumber, but it didn't work and we never saw a plumber. On a positive note, the location is in an ideal place for a trip to the Vatican and is a short walk from shopping areas. If all you want is a comfy place to lay your head, this is your place (if you don't mind the shower issue). Oh and the bathroom is not suited for tall people.