Host was good with communication and responsiveness. Unfortunately, there were some issues with the unit. First, one of the keys was broken off, so we were stuck in the lobby with no way to get out for at least 15 minutes. A kind neighbor let us out. The host replaced the key the next day, but the broken key should've been noticed before we even checked in. Secondly, there was no laundry detergent. It was Christmas Day, so no stores were open, and we had to leave early the next morning. It was super disappointing not to be able to do laundry as that was the main reason we chose to stay at this unit.