Honestly, this places is more like 2.5 stars than 3; it was Just an OK stay. I’ll get right to it:
The Good
Location: Awesome location. Everywhere in the city is within walking distance from the apartment. Steps away from Piazza di Spagna shopping, eateries, market, etc. During our entire stay we only used a vehicle once and that was to the Vatican as it’s a 40 min walk. Other than that, everything was within a 5-20 min walk and the views along the way are incredible.
The apartment itself is very spacious. We were 3 adults and a 1 year old and we felt there was adequate space to us all being in the common area without feeling too close to one another.
Communication: The team was always super responsive and quite accommodating by helping arrange airport transfers and tours (although we booked our tours separately). When the Wifi went down, they were responsive, although the problem was never fixed.
The Bad:
This apartment is not suitable for young children or multiple people. Although it had an adequate number of beds plus a pull out couch, there is only one very small shower. It was Almost impossible to turn around in the shower without turning the water off or accidentally pushing the door open. There is no tub, so you can imagine how difficult it was showering with a baby. It seemed like practically everything was at the height of a 1year old. My baby could easily touch the buttons on the stove and pull out the drawer filled with knives.
Bathroom fixtures were mostly broken; broken towel racks, broken toilet paper holder in the main bathroom, clogged bidet and the shower wouldn’t properly drain water while you’re taking a shower, so you’re washing in a foot of dirty water.
There were no instructions on how to use the oven. Coming from America, this appliance is very different to what we’re familiar and comfortable and directions would’ve been nice. The trash can is absolutely too small; it’s like a office wastebasket that provided no trash bags. We’re constantly throwing out garbage, nothing would fit. An acceptable size kitchen trash can would’ve been ideal.
There was no door handle to the kitchen (broken and missing) so it was tough keeping the kitchen closed off from my baby. There were two broken tables left in the main bedroom - again safety issue for a toddler. Main bed was very difficult to sleep on - extremely uncomfortable.
The Wifi was the most disappointing aspect of our stay. While we were on holiday, we still needed to access emails and attend meetings. First day the Wifi seemed to work pretty good. By day 2, it was starting to become unreliable. By day 3, the Wifi went out completely (red blinking light). By our last day the, the Wifi just wouldn’t work, connected but no actually connectivity to anything. It was awful. Not suitable for business travelers whatsoever. The A/c unit in the main bedroom is so loud while on you won’t be able to sleep.
Overall, I would’ve much rather stay somewhere a little further out and receive a functioning apartment than be closest to the city center. For the price, I think the place was a bit inadequate and a lot left to be desired. Wouldn’t stay here again.