Francesca will help you with anything. She is quick to respond if you have a question. She even prepared a child crib for our 2 year old daughter without us asking. Apartment has lots of amenities including a full kitchen with a few spices and ingredients to work with, a washer, and lots of towels and closet space. She is able to accommodate the small changes we had in our itinerary. The apartment is clean and spacious. Lots of small restaurants and bakeries close by to grab a quick bite. I recommend having Franscesca book your private pick up from and drop off to airport; it made it easier for our family of 5. Booking this apartment was the best decision of our trip.