Paola kept in contact with me every step of the way leading up to and throughout our (my parents and I) stay. Upon check-in, she made sure we were aware of all the amenities. In addition, throughout our stay, I messaged her regarding several questions, which she quickly answered. Above all else, she was very kind to hold our luggage since our flight wasn't until later in the evening. So, I have to say that this place was perfect for us and I recommend other airbnb users to book with Paola.