Frank was excellent. He was at the door waiting for our arrival. He took the time to go over the ins and outs of the apartment. He also sat down gave us a map and gave us recommendations of all things to do in Rome for our short stay. It was my first time using Airbnb and I was not disappointed. They set the standard high! The space was totally cool as well! Super safe neighborhood. No problems with leaving our money passports and gifts in the space!! Thank you!