What an amazing place. It is exactly as seen in the pictures and without doubt, the best location anyone could ask for.
Location
Given the close proximity to caste sant Angello (2min-you are literally one corner away), Vatican (15min), piazza novanna (10 min), pantheon (15 min) and even the ones slightly further out didn't take that long such as the trevi fountain(22min) and colosseum (25-30min).
Communication
This was brilliant. From the moment I booked right up to the day I left, they never was more then a tex, whatsapp or call away. I communicated in English and there wasn't any issues there. Constantly checked in leading up to the day to make sure everything was still ok on my side. Even asked for flight number so they could keep an eye on if I'm delayed (which I was). 10/10
The welcome
Upon arrival via taxi, they was waiting outside for us. Ready to help with the bags. Walked us up to the first floor and showed us around. Made sure we knew what everything was and where it was. They even had a bottle of wine and a bowl of fruit to welcome us along with some small breakfast items. They even provided soap and detergent should you wish to wash your clothes, which we did and highly recommend it. You can make sure you have clean clothes coming back home instead of the usual suitcase full of duty laundry.
The apartment
This was an apartment with a different. Perfectly sized with everything you could need. The air con in the bedroom is highly welcomed as we went in July when temperatures was 36 degrees. They had everything you could need and the inclusion of wine and soft drinks was really nice way to get started. The bedroom and bathroom is upstairs and nicely set up. Plenty of storage space to hold all your clothes. If you forgot anything such as travel adopters, fear not as hey have plenty of these in the apartment. Layout and facilities rival anything you will find in a 5* hotel and not to mention the comfort of knowing you get to walk into you "home" after a long day out.
Summary
I wouldn't hesitate to come back here in a heartbeat and will be recommending this to anyone who wishes to visit Rome. I now consider this my second home should I ever want to visit this beautiful city again. 10/10 for everything and it's the small touches they did that made everything so easy and great.