Stay was great. While I didnt meet Gabriele in person, we had great privacy and check in was smooth. Gabriele was so kind, and Extremely quick to respond to my questions in addition to giving me helpful tips like the #64 bus that stopped on our street taking us to good locations for a cheap price. I would not have known if he didn't tell me. He also reminded me not to forget to validate our tickets when getting on the bus, and our very first trip had personnel writing tickets to people who were not validating.Thank you so much, Gabriele, for going the extra mile with our transfer to the airport on check out day! You you very kind and helpful. Much appreciated.