Natalia was very communicative through the process which I really appreciated as I was frantically busy with work and I could tell we were in good hands. The flat was comfortable, clean and nicely furnished, and it was in a perfect location. It also has a balcony which really enhances the visit - perfect to sit out on and enjoy an evening with a glass of wine to reflect over the day's excursions. My wife and I stayed there with our friends - another couple.