Undoubtedly THE BEST Airbnb experience we have ever experienced. Communication was always super fast and accurate. Sweet touches like beverages in the refrigerator & chocolates on the bed. Hosts meet you to explain everything you need to know, walk you through everything, and give you tips based on what you want. Portable WiFi was definitely a plus when out & about in the city. We had 2 major flight issues come up (1 flight delayed 6 hours when flying into Rome & 1 got canceled the day before departing Rome)— I was stressed, but the hosts accommodated our last minute changes with ease and no problems. We were even allowed a later check-out because of it. They even arranged a taxi to pick us up to go to the airport. These two should receive an award for their generosity. I will definitely be back. They feel more like friends than hosts. :)