Worst Airbnb experience ever. In summary, hosts are not helpful at all and the heating wasn’t working when we were there. Got a small refund after days of messages with the host and the support, but also a lot of stress and annoyance.
Communication is awful with the hosts, they change their mind, guess the time that the heating works and it felt like they already knew that the heating doesn’t work before we came.
Draining in the flat is not great, kettle is broken, we only got one key for four people and you need a key for the lift (which is for two people only). Only two rolls of toilet paper for five days. The shower is in bad condition, tiles are flying off and the shower head doesn’t work.
We didn’t expect a five star hotel for this price, but heating is a necessity in December and it was listed. Host didn’t offer any other source of heat, we would have been fine with a small space heater.