Let me start off by saying I was originally not going to write a review as I simply wanted to just put this experience behind me.
Then I received a text message from the Host telling me not to write a review because we had several issues ........ This made me very upset.
The Hosts, who are not who they say they are, do not want any feedback unless it is what they consider good. GINA does not exist.!!!! There is Daniella. They said any review not perfect would hurt their income ----- given what we went through you should beware of these people. Now they have several houses in Rome!!!
Here were the problems:
We made an agreement for them to pick us up at the Airport. Somebody sent me a text at the Rome airport. It took 45 minutes for us to get picked up by someone that was not the Host. There was no communication prior. When we got to the room we were overcharge for what we were told was a fee they had to pay to Rome and the supposedly discount pick up fee. As we just flew from the US I didn't argue I just paid it. Then I sent a message to the Host Palo who said they would refund in the morning and give me a receipt. I waited 2 days to get a refund and a receipt that was written on top of another receipt to someone else. Very strange.
The Hosts do not live here and only came to the house once until requested.
We stayed 6 nights. In that time frame we were expected to use the same towel. The bathrooms were not cleaned, no towels to dry hands, no soap to wash hands (we used our shampoo), toilet paper not stocked, the garbage not dumped and the apt cleaned until I requested it and finally complained for 2 days.There were around 18 people in and out in that time.
My husband and I had hoped for a better experience in Our Accomadations on such a special vacation. I could have stayed in a hotel for a few dollars more and received better treatment. !!!!