Ilaria was very nice from the start. I travelled with my family of 5. We accepted the driver she offered to pick us up from the airport and it was cheaper than taking an uber, also, we fit quite nicely since we were 5 and had big bags. She greeted us and showed us the place and was receptive on questions, she also had some ammenities for us in the kitchen. She also left us a couple of key sets so that was helpful! The place was very spacious, clean and very confortable for the 5 of us. We could do our laundry and the bathrooms were very clean and full of ammenities. The place is in a very nice neighbourhood and it was very easy to get to train and metro stations, which she also left us information, travel guides and maps. 10/10 I would stay again in Ilaria´s apartment and highly recommend the place.