The reviews you read about Salvatore are correct and real! We just arrived home from our 6 day stay in the Laundry room in Rome. We had some questions and a mystery with hot water that got resolved by Salvatore directly, he came to the place the moment I told him about the mystery and solved it for us. The communication is super quick, the app says answer within the hour, make that within 5 minutes! Very clear communication and thorough action if needed! Thank you for our nice stay Salvatore!