Henrietta was waiting for us when we arrived..we were about 1/2 hour before check in but she accommodated us..
Carlo also had a taxi ready for us when we were booked for the Vatican...then had a driver at our doorstep when we were leaving for the airport at 5:30am...
The apartment is within walking distance a bit long for senior travelers but doable...
Grocery store around the corner and a great restaurant I think the name was Trattoria ...just around the corner ...
Carlo answered any questions very promptly...
We would definitely stay there again...