The host was kind enough when we arrived and gave us all the instructions we needed. But was rude to us when checking out.

On our last day we had to go out of the apartment at 6am and will be out the whole morning, but will be back in time for the checkout. She requested if she can clean the room while we are away. We kindly agreed, but by the time we came back, she was rude to us and was practically chasing us away. She almost refused for us to use the toilet since they have already cleaned it.

When i emailed her saying we are not happy with how she treated us when we checked out, her reply was she was not happy with us as well, since we didnt clean up and didnt even wash the dishes. We arrived night before from a tour at 11pm, packed our bags until 1am, and was up at 4:30 to leave for another tour at 6am. If she didnt request to clean up the room earlier than our checkout time, we would have time to tidy up a bit and fixed all our remaining stuff (on second thought, we paid EUR105/day for 5 nights, we didnt know we are expected to scrub the floor).

Since she was practically chasing us away, we didnt have time to check everything and have left a few items (including an expensive hamon from Spain). While going down the steep stairs with a 20+kg luggage each, she kept on repeating the taxi will be down in 3mins, does she expect us to fly down the stairs?

The room was very small, yes it can sleep 4 people, but you will practically bump into each other if you walk around the apartment at the same time. The apartment is in 3rd floor without elevator, so if you have a luggage big enough for 3 weeks travelling around Europe, it will be back breaking. The apartment is more than 1km away from the nearest metro. The electricity will shutdown if you use the stove, aircon or water heater at the same time. Hot water runs out after the 2nd person has taken a shower.

She was kind enough to call a taxi for us though.

The only redeeming factor is the location, since it is just 2 blocks away from the entrance of St. Peter's Basilica.