Ludovica was very gracious and helpful. We arrived in Rome from Boston that morning at 7:00 and booked a Vatican tour for 1:30 in the afternoon. Ludovica arranged transfers for us to and from the apartment, allowed us to drop our baggage before check-in, and the room was spotless when we returned from our Vatican tour. The communication was excellent and very responsive, usually responding within just a few minutes. And the view from the apartment is amazing. What a great way to spend our very first day in Rome.