Rome was wonderful, however, unfortunately we stayed in your house which was neither as we expected, nor as described on Airbnb.
ANTICOVID MEASURES
Even though Italy suffered a lot under the pandemic, there were no anti-Covid measures. Not even disinfectants were made available.
CLEANING.
The place wasn’t clean at all. Upon arrival we were greeted by loads of dust in the kitchen, black dirt all over the doorknobs, and a shower covered in mold. In addition, the closets appeared to not have been cleaned for at least a month and the heavy odor caused by the mold only got worse with the intense use of Chinese fragrance sticks.
Since the bathroom was particularly bad, we decided to clean it ourselves. The toilet was dreadful, inside there was a thick ring of debris and feces. We weren’t able to clean it all, since there was no cleaner on sight.
Mold was growing all over the shower area the bed linen and towels were gross and old.
COMUNICATION
We felt there like in "The Nazi Camp". All our communication was about your rules:
How to open the damaged door from downstairs, how to clean the sink with a cleaning cloth twice, how to take off shoes in front of the door and to put them on the dirty red carpet.
UNOFFICIAL EXTRAFEES
Before and during our trip we were harassed multiple times, since he kept messaging us on WhatsApp, demanding an additional 15EUR cleaning fee, even though this was already covered in the price. Paying 15EUR for cleaning in this horrendous mess is simply put to much and unacceptable.
I was suggested to communicate through WhatsApp because it was easier… I think it was so Airbnb wouldn’t have proof of his additional cleaning fee and to avoid additional taxes.
SMOKING AND DISCRIMINATION
Since smoking in the room and on the balcony was allowed and there was an ashtray in the kitchen, one morning we smoked a cigarette in the kitchen. We didn’t know and had no reason to think that smoking there would not be allowed. After that morning we were no longer greeted by the host or his nephew, neither did they react to us greeting them. A friend of mine even tried to have a conversation in Italian with him. She was simply ignored. Overall, the host was very rude and didn’t encourage us to feel welcome.
DAMAGE INSIDE THE FLAT:
The bathroom door only opened about 30°, the key to the staircase didn’t work properly, so every night we would try to get inside for 10-15 minutes, the kitchen tap was broken, and water ran from next to it and there wasn’t enough warm water for three people.
HOSPITALITY
At night and in the mornings Danilo and his nephew kept the bathroom occupied for over half an hour so we couldn’t wash our hands or shower.
COMFORT
In our room it was always very hot but when you open the window it was loud both day and night, due to the large road nearby. On the other hand, if we kept the window closed it quickly got too hot to be comfortable.