While not a large space, the apartment was very clean when we arrived (actually, someone was still cleaning when we came to check-in). Massimo was there to great us and show us all the relevant information for staying at the apartment. He also provides a book of suggested restaurants, which was most helpful! Everything was up to date and worked in the apartment, and it was nicely decorated.
It was very apparent that Massimo's main concern was that we liked our stay at the apartment. So, his customer service is great. All in all a great experience and would recommend a friend to stay in the same place.