I stayed at this apartment for three nights with my husband and parents. Communication with Claudia was easy. While she did not let us in herself, she arranged for someone to let us in; the same person also collected the keys at the end of our stay. The apartment itself is clean with all basic amenities, albeit it is rather tight for four people (it appears larger in the photos than it is in reality). Two people would be a much better fit. As it is located on a busy road and above a bar, it is also rather loud in the night (closing windows really helps, however). Having said that, it is a good base if you plan on being out a lot anyways. San Lorenzo - the neighbourhood in which it is located - may have a lot of graffiti, but it is also very vibrant with many really good (and cheap!) restaurants that have been around forever, lots of young people (its a university area), and few tourists. The weekend we visited, there were theatre performances (as part of Fringe Festival) and a small DIY and local artisan market right across the street, and a big concert to celebrate the first day of summer in a square just around the corner. There are also a number of art ateliers, independent movie theatres and a nice flower market all within a few minutes walk. If you want to see how people actually live in Rome, this is a good place to stay. If you are mostly interested in sightseeing, you should be prepared to walk to Termini (central train and metro station) for about 15-20 minutes; thought then you are only 3 metro stations away from all you need. Overall, it is a pretty good base for a small party (of 2, 3 at most).