Elisabetta was Amazing! We ran into trouble with our SIM cards not working and she offered to help us call to fix it. When that did not work she gave us direction to an Internet cafe that might be able to help us. We could not seem to fix our phones but that was ok. When it came to trying to find a taxi she was able to call us one to take us to the train station. The Loft was beautiful and was in walking distance of almost everything! I would highly recommend staying here if visiting Rome!