The apartment was beautiful! However the lack of communication completely ruined our stay because we were locked outside for hours on the first day of arrival in Rome. The key to the building didn't work at all and even though it appears this has been an issue before with previous visitors, this wasn't communicated to me and my partner. If it wasn't for pure luck of bumping into another Landlord of another apartment. If he hadn't of helped us and given us a new key; we literally would have been stuck outside with no money, belongings and no where to stay.
The host didn't communicate with us regarding simple things I had asked like "are there any tea towels" so I could make sure I kept the apartment tidy too or give us a heads up that the door to the building can be temperamental.
Upon our arrival we were greeted by someone else who wasnt the host on this site, there was no explanation of who this person was and she took a picture of our passports on her phone which I didn't feel comfortable with. I understand these are usually scanned and then destroyed after using the air B&B but I didn't feel confident with this person taking a picture of my identity on her personal device.
We were locked outside for hours and this ruined our first day on holiday. As it was a mini break of 3 days we lost a day by getting locked outside.
Apart from this the apartment was very modern, spacious and only a 20 minute walk to the trevi fountain and close to the Collessium too. Location is ideal.