Buyer Beware!! I paid for a larger flat in a great location and booked an extra night so I could enter the apartment when I arrived from oversees early in the morning. When I got to the flat, it was not the one I booked but something much smaller, dirty, and without the amenities and location I paid for.
Andrea said it was due to "plumbing problems" that would last a week, which he said he told my colleague who picked up the keys. My colleague said he never mentioned it, but said I was moved "to be closer" to my work location. Andrea never communicated any problems to me, but when I complained, said he would refund me in full.
Once I agreed to the full refund, he contacted AirBnB who now are only giving me a partial refund because Andrea, not I, contacted him. To get a full refund I would have had to contact AirBnB first. I guess Andrea knows the system and how to beat you to the punch.
Don't deal with this guy. AirBnB was not helpful in resolving this either.