Marco was very helpful from start to end. He is very prompt in answering any questions. When we arrived, he allowed us to keep our luggage with him so we could explore Rome a bit before we checked in. He gave us recommendations on not only places to visit, but recommendations on safety while we navigate Rome as well. The loft is situated in the middle of everything, which makes it easier to get to and find things. We 100% recommend Marco’s Navonaloft for anyone who may think about staying in Rome.