We did not meet Tommy in person. He had his colleague, Fabio, check us in. Fabio showed us the apartment, answered questions, however seemed a bit rushed. He kindly offered to call us a taxi prior to leaving, which we confirmed with him the day before departure, however there was no taxi waiting for us when it was time to leave. We gave him the benefit of the doubt and thought maybe it was the taxi company's mistake. Luckily, it was not too difficult to find a taxi on the main street. Tommy responded to questions and concerns in an appropriate time. The apartment itself was fine. I did not find anything to rave about and found that it was not as bright and new-looking as pictured. A/C was not strong enough to our liking unfortunately, and did not cool apartment down as much as we had hoped during our stay in warm August. I think that if you are not staying in the summer, it would be just fine. My husband and I felt that the apartment could have been better maintained (toilet seat falling off, rickety staircase to loft, loose kitchen faucet, broken or missing bulb from light fixture downstairs), however there were no huge issues. The wifi worked great. The location, however, was excellent, and was a 2 minute walk to Campo de Fiori, and a short walk to cute Trastevere, and all the main sites in Rome. The location was perfectly central for exploring Rome.