Despite our early arrival time, Monica met us at the apartment and made sure we had a place to drop off our luggage while we went to a downstairs cafe to deal with paperwork while the apartment was still being cleaned. She was just as helpful in dealing with our departure. The apartment was exactly as we expected, spacious and comfortable and everything worked properly. It is a lovely place to stay if you need to be in the Via Veneto area and is a great location even if you don't. Highly recommended.