It started off nicely, the hosts were able to accommodate me dropping off my luggage early before check-in.
However, after my check in time (~4pm) I was informed that the toilet was not working and was told if it wasn’t fixed to just use the hose to flush the toilet…. Although they gave us the offer of a discount if it wasn’t fixed by the night time it’s a bit unacceptable to have a non operating toilet during any of the time that you rented from…
Then I went to get dinner with my friends around 8:30pm and was informed that they changed the lock at the front of the door. They had the whole day to inform us that this was happening and we were in the apartment for about 1.5hours before 8:30pm so there was ample time for us to know that the lock was going to be changed. I doubt changing a lock is something that you just do spontaneously without atleast an hour’s notice. While I was at my friend’s place preparing to have dinner they told us that the front door key will no longer work since it was changed and we had to pick it up before 12am at the restaurant near by. Normally it would have been fine but it was my friend’s birthday so we weren’t planning on going home until after so we asked if it could be delivered to us as that was the least they could do for giving us such short notice about this (they told us at 8:30pm when we left the apartment at 8pm and we were 30 minutes away from the Airbnb). However they said they would not deliver the new keys to us and that it “should be ok and that the front door should be open”. They preceded to tell us that they were just informing us that the lock was changed but shouldn’t we have been informed WAY IN ADVANCE like for example before checking in.
When we got back to the apartment at 1am IT WAS NOT OK, the door was LOCKED. When we contacted the Airbnb host they said they’ll come but they’re 20 minutes away and told us to ring all the other apartments in the building. This is very unprofessional as this not only disturbs others but also should not be a problem for us who WERE PAYING to stay there and couldn’t get in whenever we wanted to.
Another thing is that the host doesn’t really speak English so it was a bit hard to communicate in person.
if you want to stay at a place that doesn’t care about you and causes inconvenience please stay here. Or else I would recommend paying more for other places to get A LOT better experience in Rome and not have to be STRANDED outside your apartment at 1:30 am.