It is a shame that Jane treats guests poorly, because the apartment is charming (if walking up 6 flights of stairs is accessible for you, which it was for us).
The first issue we had was that after Alessandro (Jane’s husband) left after meeting us in person to check us in, we discovered that there was no running water in the apartment. The hosts apparently did not check this prior to our arrival. We had to communicate with Alessandro on Wh*App to get a timely reply. They first suggested that we resolve the lack of water ourselves by playing around with the controls on the pipes, which we were not comfortable doing. Alessandro was able to return and resolve the issue within a couple of hours. This wouldn’t have been very notable in our review if we hadn’t had another issue where it came up again.
The second issue we ran into was with regard to toilet paper, which is one of the essentials listed as provided by the listing. One partial roll of toilet paper was provided for 2 of us for 5 days. AirBnB policy clearly states that the amount of essential items provided should be commensurate with the length of stay and number of guests. When I asked where additional supplies were kept, Jane said we had to purchase them ourselves. When I pushed back on this suggestion, pointing out to Jane that she was required to provide it, Jane at first did not respond. When I followed up, she belittled my request, and also belittled the issue that we had had with lack of running water in the apartment, downplaying her responsibility to resolve the issue even though she is the host! We ultimately decided to contact Airbnb support and they helped resolve the issue, with Jane reimbursing us for additional toilet paper. The fact that this all could’ve been avoided if Jane simply met her obligations as a host upfront was frustrating to deal with.
Jane’s attitude is truly a shame, because the apartment (as many other reviews suggest) is very charming and well-located. We absolutely loved the terrace. It was a comfortable place to stay, though do note the 6 story walk up with no elevator is a significant hurdle but probably not uncommon (with the terrace as an excellent reward if the stair climb is physically accessible for you).
Sadly we would not stay again because Jane as host was slow to respond via AirBnB, condescending, and rude.