This was the first time I used Airbnb and I was a little apprehensive. However, I did not need to be concerned as the accommodation was excellent and the process very easy. The apartment is on the 3rd floor (a small lift is available) of an attractive building with a very pleasing courtyard, and within easy walking distance to the Vatican. The apartment was clean, modern and designed with visitors in mind. Elisabetta was welcoming and accommodating. Especially when our flight to Rome was cancelled due to a strike, and we had to arrive a day early. Elisabetta was very flexible and supportive. My family were also touched by the kind gift Elisabetta had left for my parents as they celebrated their 50th wedding anniversary.