It's extremely rare for me to write a review like this. So I will stick to the facts and let them tell the story. This place was advertised as having air conditioning. It did not.
FACT ONE: I'm traveling with my 11-year-old Shih Tzu dog. Air conditioning was a requirement for me. We walked into a HOT apartment. Over 90 degrees according to the thermostat.
Fact TWO: There were fans all over...that was concerning. There were no instructions on how to work the air conditioning. Also concerning. We contacted Morgana at 3:30 pm with a very friendly message letting her know we arrived and said the place was "very warm". Asked for instructions. After 6 minutes, I messaged again and let her know it was actually very hot and I couldn't sleep there or allow my dog to stay there. The plan was for us to drop bags and explore Rome. That went out the window with no reply from Morgana.
FACT THREE: In our desperation, we left the door to the place wide open and opened all windows (all windows face the sun). We flagged down neighbors. They invited us into their place and showed us they had AC units that worked. They came to Morgana's place and were perplexed. The units are old, dirty with knobs that are stuck. Nobody could fix them.
FACT FOUR: At 5:35 we still have no response from Morgana. I told her we did our best to wait for instructions but had to leave. I said there was no way we would be able to sleep that night so we expected instructions for how to get the AC to work. I ended this communication with "Grazie".
FACT FIVE: At 5:51 we finally hear from Morgana. She says she has no air conditioning because of the Ukraine war. I'm not kidding. She said ALL OF ITALY doesn't have it (we had just left a hotel for the weekend that had AC and of course had been inside the neighbor's apartment with AC lol - so now I know what I'm dealing with. And...I'm a New Yorker. So this just wasn't going to fly.
FACT SIX: I responded by letting Morgana know the neighbors had AC. And this was not acceptable.
FACT SEVEN: Suddenly, Morgana changes her story. THEN she says she'll "check" them. We have now had to return home, and we don't have the luxury of keeping the entrance door open all night (who can do that?). The thermostat is over 32 C (over 90 F). What is to check? They are dirty with knobs that won't turn. What does that even mean?
FACT EIGHT: We are miserable. I was putting ice on the dog to keep her cool. We couldn't sleep. I mean...we couldn't go to bed and sleep. At this point I need Airbnb to get me out.
FACT NINE: We didn't care about any promises about a technician coming from someone who tried to sell me a story saying all of Italy was being denied air conditioning because of the Ukraine war. By the time we finally got into another place, we were up over 30 hours straight with no sleep. This was a serious interruption to the limited time we had in Rome.
FACT TEN: There was a note to "take off shoes". We complied and the bottoms of our feet were BLACK within minutes. The floors were filthy. The towels, linens etc. were old and ragged.
FACT ELEVEN: Morgana also advertises this as having "black-out shades" HAHAHAHAHA that's a joke. There are two top windows that have NO SHADES and the place is 100% lit from very early. I should know. I was up all night due to the 90+ degree indoor heat.
Basically, it was a disappointment all around. We were lucky to find an AMAZING place available that reminded us what true hospitality and what Airbnb is really all about. SKIP THIS ONE.