Raffaella was a very nice and responsive host. She replied very quickly to our messages and was very flexible with our arrival time. However, we did not have a good experience. We were placed in a different Airbnb to the one we booked (Raffaella said it was a free upgrade to a bigger apartment, so that we could leave our bags earlier). The Airbnb was in a busy and noisy piazza. It’s functional with everything needed for a short stay. The location is great since it’s so close to the Vatican.
But there were several problems. One of the toilets didn’t have a seat (it seems like the previous guests had broken it). Rafaella had it repaired immediately. The toilet inside one of the bedrooms had an extremely foul smell that wouldn’t go away. We signalled it and Rafaella even sent someone the following day. However apparently a drainage had been broken in the building. It was very unfortunate because it smelled so bad it was hard to sleep and Rafaella could not provide any real solution. She said that if we ever came back to Rome she could offer us a free night, but a solution during this trip would have been better.
Overall, the Airbnb could be cleaner, everything feels a bit old and used, the walls look a bit grey and dirty, showers are a bit moldy, the bedroom doors don’t close well, etc.
Maybe the Airbnb we had originally booked would have been better or different, but Rafaella said the one we got was bigger and better (free upgrade) so we didn’t know what to think.