We booked upon arrival at FCO airport, Teresa met us at the apt right away. She was very kind and helpful. The location was ideal, we walked to all the sights. Supermarket and lots of restaurants. Apt was a good size for family of four. Laundry was an added bonus. The only draw back was that the Internet was limited, though we were advised, to not use it for video/gaming (which we did not, we only checked emails and googled info). We still had to pay €28 upon checkout. Teresa did provide a receipt and advised she would look into making it unlimited for future guests. Overall, we would definitely recommend it to friends/family.