Emanuela was very nice and so helpful. The apt was spacious and located near train terminal, metro and bus routes. We walked most the time but it was nice walks. The apt is also close to grocery stores. The apt is very modern and up to date. We were over pleased with the layout as most European apt can be small. She helped with arranging pick up and drop off to airport. I think the whole experience was more pleasurable because of the host. The kitchen was well stocked with cups, utensils, plates, bowls etc. The host had milk, cereal, biscuits and juice for the morning to hold us off till we went grocery shopping. The apt also had a fabulous nespresso machine which we appreciated. The wifi was outstanding and all of us where on wifi in the late afternoon with no problems. There were 4 adults and two teens and we had plenty of room. The bedrooms were very spacious and the beds were amazing. The pillows and bedding were top of the line and we truly felt pampered. The showers had rain showers heads so you felt like you were in a high end hotel. The area was safe at night. We ventured out for a few drinks and coffee in the late afternoon with no problems. I had a few questions and I contacted the host which she responded to within 30-1 hour. She was very friendly and helpful. The apt had maps of things to do and even had customer ratings on the food guide provided which was extremely helpful.