Vanessa e Tibero are very easy to communicate with and do a lot to try and help you settle. We were travelling with our 7 month old and they had a small bed for her arranged in our room. Each time we had a question, they answered quickly and precisely.
As for the appartment. It's is very close to the train, so going to "Rome city center" or "Ostia Antica" for visits is very easy. The "free" beach of Ostia Lido is within walking distance. The surrondings are very calm and peaceful. Everything inside is neat and clean.