The apt is spacious and well located in a nice residential neighborhood. Not central but close enough to villa Borghese and to many bus stops going to many tourist attractions. There are plenty of restaurants around as well as a market and supermarket.
So far a potential 5 stars but some annoyances that don’t need urgent intervention like a slow drain in the shower, a kitchen sink has a sewer smell, skimping on bath towels, kitchen essentials and toilet paper, some other non functioning amenities (curtains, light bulbs, dishwasher etc...)
About communication, hosts respond instantly at times but not always, then when they do, they don’t act. For ex: we asked for a second set of keys. Hosts agreed but we did not get them.
Again, the location and the apt itself including the terrace might be worth. The AC was valuable too since we stayed there right around the heat wave.