Roberto has been the best host we have had so far! He replied very fast, gave us a warm welcome into the apartment and carried our luggage all the way upstairs for us. He explained everything very patiently and gave us a lot of tips for Rome. He even set our Netflix settings to Dutch language and left some Dutch books about Rome on the desk.
We had some problems during our stay, but he immediatly fixed it without hesitation and was very friendly from beginning to end. Thank you very much, Roberto! When we visit Rome again we won't hesitate to book the same apartment with Roberto. :)