Enrica was super helpful with local tips and answered every question we had really quick! She has been so understanding with our check in/check out, because we arrived late at night and left early in the morning. The place is outstanding, super clean, absolutely lovely and out of the ordinary, and the shower was my favorite piece!! I will definitely come back here! Also, breakfast is included which is really nice and the metro station/tram station/bus station is in 4 minute walk!