Communication with Frank and his colleagues was easy and really quick. they were flexible with our arrival time, which helped as we didn't know exactly when we would arrive in Rome, travelling from Tuscany.
The apartment was fairly easy to find and in very good proximity to the termini station and other metro stations.
We had a brief intro to the flat by the cleaner who was friendly. He wasn't able to give us too much local info, but that was ok.
The flat was clean and nicely decorated...a bit shabby sheek as the photos show. The bathroom is small, but all worked well.
The only real negative was that there was building work going on in the courtyard outside the apartment which was noisy and smelly, due to using chemicals. We hadn't had any acknowledgment of this. There was aircon so we could close the windows.
Other than that we were grateful to leave our bags there until later on in the day. It was a fairly good base for getting into the city, though not that central if you really are wanting to be in the heart of the city.