From the moment we arrived, until the moment we left, everything was first-rate. Extremely quick response! We always felt we had someone to turn to if anything came up. Clean and spacious, great amenities like coffee, shampoo, etc. (even an umbrella!), and an unbeatable location. Close to everything, yet a little quieter than the busy touristy areas a few blocks away. Beautiful picturesque cobblestone street, and great sandwich shop and bars within a block or two. We loved staying here, our home-away-from-home while in Rome. Thank you Victor and Emma, and also Rubin who made our check-in easy and enjoyable! We hope to return!