The place did look nice but once in use you would be able to tell it’s not as comfortable. The bed was so squeaky to sleep on. The bed might of been ok for one person but if another is sleeping on the bed with you, it feels like an earthquake when the other person moves. I could not sleep well on this bed and the blanket had yellow stains and full of lint balls. Definitely not comfortable. When we first arrived at 4pm which was an hour after check in time, the cleaning guy was still there and he was just not leaving then trying to tell us something in Italian but we could not understand. After maybe 45mins host called me to tell me he meant he will bring more towels later.. only then he left… when we first arrived the pillows were stained and stinky which was really gross. We booked two nights, one of the nights we had to sleep without pillows. I did tell the host about the pillows and she provided new ones which was much nicer delivered around 8pm the second night. Really wish we could of gotten them sooner. The place is nice at first sight but once in use, it’s honestly not that great.. except I do love the wood floors and the floors definitely felt clean. The drainage for the shower was not great.. the dirty water does gather and drains slowly.
Ok, they ran out of hand soap as I’ve arrived. I tried washing my hands in the bathroom and noticed there wasn’t any left. I told the host, host said cleaning people will bring it but the only brought bar soap. Did not refill the hand soap pump. We pay just as much as the people before us and we don’t deserve the comfort of having liquid hand soap?
Ok, let’s talk about what we liked about this place.. I liked the crown moulding, the atrium, the wood floors. The design.. except the floating night stand/shelf fell off in the middle of the night when I put a bottle of water on it and I wasn’t able to put the night shelf back on.. which I’ve also told the host. Once I’m settled in a place, I want privacy and really to just go on with my own schedule and not to have to wait at the unit for someone to come fix the shelf nor have someone unexpectedly show up and come in.. I think she mentioned someone can come fix it the next day but never did.. which was ok but it just felt really cheaply decorated. Like the night stand shelf fell off… after I tried to put a bottle of water on it.
we liked the location… I appreciate the host for being so responsive and brought new pillows. We really do appreciate the new pillows but just wish they were nice to begin with..
the jacuzzi jets looked dirty and blown out other people’s hair when we turned it on so we never used it again after the first time.
The ac worked well. I like how there was a fridge and microwave and coffee. Those were very considerate touches.
We did have some miscommunication. In America, 1st floor means ground floor, in Italy, 1st floor means 2nd floor in American terms. The first time I asked before booking was if this unit was on the first floor because we have a lot of heavy luggages and a baby and a husband with gout that occasionally flares up(then he can barely use his feet). I was going to cancel after finding out this unit had stairs but the host said she could arrange the cleaning guy to help then she took back her words and said the cleaning person was a lady and could not help. I arrive an hour after check in time to find a cleaning man in the house. The listing should of already been ready. This does not sit well with me that she first said she can arrange for help then takes it back. Luckily my husband’s gout hasn’t flared up and was able to move our large and numerous luggages up.
It’s one thing to still find the cleaning person still in the unit 1hour after check in and then he doesn’t leave after some time while we really just wanted to make ourselves at home after a long trip to reach the place. That was uncomfortable. The listing was pretty but if I am not sleeping comfortably in… it’s not one I would give a high rating for…. It’s only nice at first sight. The paintings hung on the walls are also looking like they’re almost falling off with the frames looking deformed with the glass and the frame detached from the top. Just looks like the glass are too heavy for the frame. It’s just cheaply decorated. Nice decorations if it wasn’t falling apart.
The curtains were pretty :).