Had a great 3-night stay here for 2 people. Carmen was very responsive before our stay, and nice during it, asking us if everything was ok. Check in and check out times were flexible, and she kindly let us leave our luggage in the foyer and pick it up later since our train was way after check out.

The room itself is clean and a lot nicer (and more furnished now) than it looks in the pictures, so you get a small table, 2 chairs, a small fridge, microwave, and miscellaneous kitchenware as well as plenty of hangers in the cupboard. The room was spacious enough for us to move around even with our luggage. It was nice and warm in late December too, and we had no problems with hot water although the water pressure was a little weak, but that seems to be a recurring theme throughout Italy. Wifi worked without a problem and there's an elevator in the building although you will still have to carry your luggage up a half-flight of stairs to get to it. As others have mentioned, the neighborhood around Termini is a bit rough, especially at night, so especially for ladies, I would recommend traveling in pairs/groups, but it's super close to the station and easy to find, which was a huge help.