Francesca is a responsive host and very friendly in person. She replied to all emails quickly and when we arrived in town and called her, she met us at the apartment right away. She showed us around the apartment and how to use the appliances and wifi. The apartment is large and overall very clean. Perfect size for our family of 4 adults. The sofa bed is like memory foam, unexpectedly comfy. The airconditioning and clothes washer all worked very well. What I found lacking was the showers being small, dark, a little moldy however there are 2 full baths in the unit. What was also an unpleasant surprise was the apartment was on the 4th floor of a walkup. I was given the wrong information during our email conversations. I was informed that the apartment was on the 2nd floor. When we got there with our luggage, my elderly parents were not very happy about it. The positive pay off about the apartment is the location. You could not beat how convenient it is. 5 seconds from the Trevi Fountain. 10 mins from the metro stop Baberini. 20 mins from the Pantheon. Tons of restaurants, shopping, grocery store, bakeries all just outside your door.