Hi there. We were disappointed with the cleanliness & maintenance of the apartment in Rome compared with the requirements of an Air BnB Plus listing. Air BnB Plus requires: (1) an extra clean property free from dust -the kitchen + bathroom were dirty & so we cleaned them ourselves, & the flat was generally dusty; (2) high level of maintenance -we found the crockery to be chipped, terrace plants to be dead, terrace parasol broken, rusty terrace heater & fridge; (3) no exposed wires -we found several; (4) digital host manual -there was none, digital or otherwise (5) chopping board, fire extinguisher, kettle -not available. A washing machine was in the listing but not in the flat - a laundry service was offered instead but we didn't want to hand our clothes to a stranger. Communications were done via a WhatsApp group, and were very fast via that channel but slow via AirBnB messaging channel. The manager quickly offered us free breakfast due to the cleanliness issues (we were unable to take this up due to rebooked venue tickets), but has not responded to our request for a refund.