Very good communication (reactive, polite, precise, easy) and perfect checkin with tips and advice. The appartment was clean and the size was ideal for my 3 kids, my wife and I. The location is great as it is in the historical center right next to Piazza Navona. Only 1 out of the 3 bedrooms was not exposed to the noise of the street (restaurants with music largely after midnight) so you would need some earplugs if you don't want to be disturbed when sleeping in the other bedrooms.