This is my 6th AirBnb review in the last 2 weeks as my family has traveled across Italy and my 3rd Airbnb review for Airbnb’s in Rome as we have traveled back and forth to Rome due to our travel itinerary and other commitments. This was the hardest review to write as I wanted to provide a balanced review to help other potential travelers because the reviews WE read re: this Airbnb were not entirely accurate. This is the first instance of inaccurate reviews we have encountered.
All of the other Airbnb’s we stayed at were hosted by Superhosts. This one was not, but I saw that there were 200+ reviews on this Airbnb. So figured it was ok. Unfortunately, we definitely felt the difference.
To be fair, I have provided both the good and the not so good so each person can decide for themselves.
Positives
—checkin was easy and Enrico provided clear instructions
—He accommodated an earlier check-in time which we appreciated
—the apartment is very spacious so great value if a large family needs to be accommodated.
—Washing machine was nice (we brought tide-pods with us but I believe there was detergent)
—functioning towel warming rack which was nice
Negatives
—Enrico was not a great communicator via AirBnb app which is what Airbnb recommends we use. It took days for him to respond prior to our visit when I asked questions. This was in huge contrast compared to the other 5 hosts who were very prompt.
—Along with the above, we also received no checkout instructions so we basically decided to follow the same instructions for checkout, leave the keys where we got them from and messaged him. We took out the garbage and put the used towels on the floor but we didn’t know the do’s and dont’s of the checkout process. Again comparing against the very clear instructions from the other 5 hosts.
—The apartment, while spacious and served our purpose for the 1 night stay, is an older apartment and quite dated.
—It was not super clean... the shower curtain bottom in the main bathroom was pretty gross. The rest of the apartment was clean enough but not sparkling like the others. Again a contrast from the other Airbnb rentals.
—In contrast to what many have stated, we did not find this location to be a great location to use the metro. Metro is key to getting everywhere unless you have a car, which is a pain with traffic and parking. We are well versed with the metro system in Rome having mastered it during our first stay in Rome. The Termini station is the main metro hub. From the Airbnb location, there is only one option—Bus #64 to connect to Termini. This is what Enrico suggested we take from Termini station to get to his Airbnb. The only issue is that while the train system in Rome is superb, regular, and on time, the buses are irregular and frequently late, so having only one option is not very convenient. We found this out on two separate occasions. once when my husband tried to take it from Termini station to the Airbnb and for the second time when I tried to take Bus #64 from the apartment to Termini station. Cab rides each way are between $20-28 USD (€18-25)
—while in general, the location appears to be safe, and key access is required to enter the building, there is potential for theft. We had accidentally left 2 hydro flasks in the refrigerator. We wanted to get these back. We coordinated with Enrico. He says he left them for us right outside his apartment door (inside the key access building). We were told to tailgate in which we did. Someone had stolen our bottles.
Please know that this is one family’s experience and it is written to provide some specific and honest information. Each renter will need to decide their level of comfort. Please read my other reviews to see how I write reviews...my intent is to provide detailed and useful info so you can determine if this works for your needs.