A mostly lovely stay in Rome!
On the plus side, the location is excellent. The apartment was clean and spacious. I came a little early, so I was let in by the housekeeper. Massimiliano communicated mostly by whatsapp after that.
The experience was quite nice until my last day there. Water was shut off to the unit I was in on Friday. I think this was due to work on the road outside of the unit. I asked the hosts about it a couple of times -- they said to wait and then ask again if it was still off. When I tried contacting them again, I was ignored. While it may be the case that the shutoff was out of their control, this seems like something they could have warned me about or made some reasonable accommodations (e.g. having extra water available).