Filippo was above amazing. Due to mechanical issues one of the guests who lives in Italy was not able to get to the place in time for a standard check-in. Filippo drove in and made sure the guests coming from out of country were met and were comfortable with the check-in. This was done at a late hour (delays in their flights as well). Again, we can't say enough good things about Filippo and his hospitality. And, as you would expect, the place matched his outstanding customer service with its proximity to the Colosseum, cleanliness, and overall ambiance!!!