Having never stayed in Rome or used airbnb before, I was a little uneasy about booking this room, but upon messaging back and forth with Tommy a few times prior to booking, I felt much better - he was very responsive and answered all of my questions. He set up a ride from the airport for me (who was on time, easy to find, and helped with my bags), which was reasonably priced so I didn't have to worry about trying to figure out the public transit system when I arrived. Once I arrived at the apartment, Tommy met me, helped me up the stairs (don't rent this apartment if you are disabled or would have difficulty navigating several flights of stairs), and then not only gave me information about the apartment, the surrounding area, and how to reach him if I had questions, he also took me on a short walking tour of the area and showed me the places he recommended to eat or grab a drink. Really nice guy who was easy to reach and very responsive if I needed something after he had left me to myself. The room itself was small by american standards, but absolutely adequate for what I needed. It was clean, everything worked, and was actually quite comfortable. Examples: shower head was broken when I arrived. It was fixed within a couple hours. I needed some additional towels - they were delivered same day. Water was hot, air conditioning worked, and bed was clean and comfortable. Tommy provided information beyond the basic touristy things to do and interesting facts about the local area that most people would not know. All in all, a fabulous 4 days in Rome, and I thank Tommy for his part in making it so.