Paolo wasn't home upon our arrival but his mother greeted us and he showed up within 10 min. The room was as shown and the location was very good for a Vatican tour. There was yogurt available one morning so we thought that was typical but was disappointed to learn that was the exception and not the rule. There was coffee, milk, juice toast and some stale muffins with a new pastry showing up on our last day. We needed to request more TP which we found odd and the towels were not changed out (we stayed for 5 nights). Overall a good experience.