Location, Location, Location... but terrible customer service.
What we loved: This apartment is located in the very heart of Roma, just around the corner from the delightful Piazza Minerva and steps from the Pantheon. We walked everywhere. Such a wonderful place to stay and very atmospheric to choose a stay in an apartment over a hotel. The apartment is spacious and surprisingly quiet given its central location. Beds were comfortable.
What went wrong: We booked a transfer from airport to apartment through our hosts. When we exited customs, we found the area where drivers meet clients but there was no one there with a sign with my name. We carefully looked three times over 5 minutes. My phone lost its charge during the flight so we took a taxi to our address. After charging the phone en route, I texted host upon arrival to ask when we could get into the apartment to drop our luggage. We waited 30 minutes for someone to meet us and during that time the host sent dozens of text messages blaming me for missing the connection with the driver at the airport! Ultimately, the host demanded that I pay for the transfer service I never took (55 Euro). The host seems to lack basic customer service instincts.