Booked this place for 4 nights my parents trip in Rome. Set expectations that they were retirees (meaning a bit elder than your average traveler) before doing so, and it was no problem. One of the main reasons why I chose this place despite its great distance from the center are the claims here that say public transpo is very convenient. Messaged weeks ahead to arrange trip details so I could educate my parents in advance and to ask for public transportation advice but got replies only within 2 days before check in, and insisted they take a taxi which cost them. On the day of check in we were informed that there was a loss of water supply, and my parents will have to spend the first 2 nights in another place NOT FAR the original airbnb. So they did. Inconvenient but we understood. The original airbnb was bigger and a lot better than this back-up place. After the second night and checking out from the substitute place, my parents requested (and were permitted) to check in early or leave their bags in the morning at the original airbnb because they had a full day tour scheduled to start in the morning. Again, taxi from the substitute place to the original airbnb (don’t know why, when it was NOT FAR?) When they arrived, they were informed by Chiara that they could not leave the bags in the room intended because it was occupied and check out is later than the day. We hope this didn't mean that they gave the room to other guests on the first two nights we paid for it, which turned us off. Why would there be guests if there was a water loss problem? Not sure what happened there but just putting this out here. The transfer from one place to another and doing two check-ins and check outs in one trip was very inconvenient for my parents, who had to prepare and follow exact travel instructions I laid out for them beforehand. We don't expect hotel service, just good advice, communication and truthfulness. Whatever amount and inconvenience they spent on the taxis and time wasted transferring, could have just been spent a bit more on a place closer to the center.