Cate was very responsive, friendly and helpful. She met us at the door to the building and although she was having a hectic day, took significant time to talk with us. Cate told us all about the apartment, the location, pointed out restaurant options and other things nearby. The apartment was perfect for the 3 of us. Great air conditioning. No dishwasher but that was absolutely okay with us. The loft bed was very comfortable and although there is a ladder to go up and down and you'll need to be careful, it isn't a problem. The loft, which offers privacy, has a ceiling that is a bit low but you can stand and sit up in bed. The separate double bed was comfortable, and our daughter slept on the big sofa bed in the seating area without pulling the bed out - it was that big and comfortable. The WiFi signal was spotty but after all we weren't in Rome to Web surf. Laundry is across the street (although closed for the August holiday). The apartment is centrally located...very near the Piazza Navona and there is a taxi stand within steps of the front door. We definitely would stay at this property and with work through Cate again. Great property, wonderful host.