First average Airbnb experience, location is good but service is lacking - host not accommodating and ethics are doubtful. Would do hotel instead next time.
Check out time is 10 am and check in time is 2pm. At the time of booking, already communicated that if we could stay until 12 pm as our flight is 3pm. We assume it should be okay since next guest check in time is 2pm (we just need to leave luggage in the living room entrance door as we planned a morning trip so we can back at 12, cleaning ppl can do whatever). 2 days ago, when I reconfirmed host said no since next guest check in at 10am?? She said it is prioritization since they paid for this day and I can put luggage in a storage store 750m away.
This experience is like a joke to me.
1. We both paid for the day same hours. I paid 12-10 am (8 hours) and next guest paid for 2-12 am (8 hours). This is a made up rule on the fly to me. We sent our request first and host did not even bother to ask us knowing we need this 2 hours even just for luggage host when next guest requested. We have to find out ourself when this booking is not cancelable.
2. Rome road is very hard to pull luggages. When she said the option of putting in a storage store, she tried to sell this option saying it is 200m away. I googled it and told her it is 750m away and against my route (so I need to get them there and come back for 1.5km on Rome road…) Then she said oops I meant another store, I checked 450m away still against route. I don’t think she is sincere and understanding considering I already told her we only stayed one day in Rome (we checked in 7pm) so this morning trip is very important to us.
In the end we have to shorten our trip so we can come back at 10am. Check out process is painful too. We are responsible people so we asked her how to hand over keys as next guest is 10 am check in right? No response so we waited in the house for 50 mins until she said oh just leave in the house. In this period no communication no sign of new guest comes in. I am not even sure is the next guest check in time really 10am? Is it another lie? I feel we have been fooled.
Pro- nice location in a heritage building
Con- bathroom has mold