Mónica was very helpful and nice. The reservation was not for me but for a friends who had some problems with their flight in Rome. Mónica was waiting for them at metro station for long time because they got lost. Later She toke them to a very good Pizza-restaurant. They told me the room couldn't be better...comfortable, clean and very nice. Location is convenient either for Roma and for accessing airport Fiumicino. 5 stars accommodation * * * * *