We were hoping to meet Vittoria around midday for our check-in, however, because police decided to halt all high-speed rail services at Florence station to investigate a suspected arson and cause huge delays in both directions on the main north-south line, met her several hours later. She was not only incredibly patient but also kind enough to run the air conditioning before our arrival to ease our pain after our horrible experience with Trenitalia. She is definitely a super host and her apartment is perfect in every way you can imagine.