We arrived at the entrance of the building no one was waiting us as Diego told..we were waiting 30 minutes in the rain...he didn't tell us the name of the bell and he did not answering to our drivers phone call..for 2 days we can not have a bath and we did not have internet.when we send him message that we have problems with internet and hot water he never answered back..(he never answer the same day)he came to our house without permission while we were not there to fix the problems.he announced us through a message that he fixed the problems and he told us that smoking is forbidden into the house..(the rules of the house are telling the opposite)maybe he does not know what privacy is..we payed 50€ for the cleanliness without receive.no where in rules house is telling that..that's why we choose rent that apartment..also we did not have receive for the tax..but the worst of all is that we have arranged with Diego to come a driver to get us to ciampino airport and guess what..!!!no one was there..fortunately we did not miss our flight..I did not recommend that house to you..!!really bad experience...Diego is not a trusted person