Federica is super friendly and helpful in answering any questions you might have or giving advice. She is really nice and talkative but also gives you your own space which I really appreciate. For those who don't want to stay in the hectic city, it's a really nice location - 10/15 minute walk to a train station to get the local train to switch with the B line and then you're in central. It's a peaceful, safe location so nice to walk back in after a long day in the city. I'd definitely recommend staying here.