Our check-in was terrible. The instructions listed on Airbnb were not correct. You had to call a number after arrival but our phones were not working for phone calls in Italy. We had to ask around at shops nearby to make the phone call. There is a code to the front door and this code should be given for check-in. There was no one at the desk at 2pm upon arrival even though I had confirmed our arrival time the day before. Communications with the host were very poor. He said he tried to call but could not reach me but made no attempt to message me in the Airbnb app which is the preferred form of communication. He had said that their usual staff member was sick which I can understand but that's not an excuse for not communicating this to me prior to check-in. The room was great and we appreciated the dark room, sound proof windows, and air conditioning at night (a real treat!). They also give you free water and coffee in your room which is very nice. We enjoyed the mini fridge with other drinks for purchase at a fair price. Sarah was also great. She allowed us to do some laundry while we stayed and it was very nice. When we ate dinner on the roof she gave us blankets and candles which were a nice touch! The location is also very good. But keep in mind this is not your typical Airbnb where you have everything you need in your room (like an iron/ironing board). There is hardly ever anyone at the front desk if you need something. Sarah is helpful when she is available.