We arrived at 9:45pm after long flights to the apartment which had not been cleaned. Dirty beds, bathrooms, kitchen...the cleaning company evidently did not show up. Fabio apologized but said there were no other places we could go that late at night and that there was nothing to do. I asked if he could go track down some clean bedding at least. He said maybe, so our family of 7 walked around until after midnight and when we returned Fabio had put new sheets on the beds. We were checking out the next morning and exhausted, so we slept there that night in the unclean apartment, no other options. But at least sheets were changed.
These things can happen. Fabio said cleaning company was a no show. But what is very disappointing is that they have not refunded us any amount even though we did not receive what we paid for. The owners are very stubborn and insisted that we still got to sleep 7 people in Rome. They said they would refund us the cleaning fee only, but they have not even done that yet. We felt like half the fee refund would have been fair. They said absolutely not and refused to communicate further.
Bottom line, if everything goes right I’m sure this would be a fine place to stay. But if anything goes wrong I do not trust these owners. For us to spend the night in a dirty apartment and not receive clean bedding until after midnight, and then to be told we would be refunded only a small amount...and then for that not to happen is bad business. Be careful with this operation. We stayed at 7 different Airbnb’s and had great experiences with all the owners except here. Not professional, not trustworthy, no integrity.