We’ve been traveling Europe for over two months, and this is far and away the best place we’ve stayed—hotels included, and we’ve stayed in some very nice ones. I’d recommend this place and this host to anyone visiting Rome. His advice, courtesy, and passion for customer service (and Rome) completely made the difference. We had an outstanding time, largely due to his knowledge—which saved us boatloads of questions.
My friend looked at me after he left from checking us in, personally, and going over the city map and bus lines and said: “This guy was born to do this. If I ran a major hotel, I’d hire him as a concierge in a second.” (My friend has worked in the service industry in major hotels for years)
Outstanding. No notes.