Nicolanna was very responsive for coordinating to get keys. She organized the taxi for us from the airport. After an overnight flight it was nice not to have to worry about it, especially since we don't speak much Italian. When we got there, Nicolanna walked us through everything and there was fresh fruit and a cake. It was all very nice. Such a gracious host. And she gave us recommendations for restaurants and places to see and the one near the Catacombes was amazing. Loved it.
The apartment was very cute and looks just like the pictures. The place is located walking distance to Villa Borghese. The public transportation is less than 2/3 minute walk and will get you to the major sites in a half hour or less.
The only downside is that the apartment never really felt cool. It was very hot in Rome and the third bedroom in the apartment is a little small and doesn't have good ventilation when it's hot. Nicolanna did being us a fan and that helped.
I would definitely stay here again but probably not in the hottest part of summer.