We didn't meet Francesca and Bruno face to face but everything went well. They arranged us van and driver from the airport which helped us really much with all the luggages. There were many keys to the apartment, good information and we could have their help when needed. The apartment was nice and clean and very well equipment. Location is exellent!! Trastevere area is so nice, has many restaurants and bars, we loved it! We walked everywhere, over the river to see for exemple colosseum.