Gerald was a very cool guy. We missed our flight twice and he still was understanding. He even found us a place to stay the last night we were there for a good price. He gave us a map to get around the city and he even suggested some good local places to eat. I would def recommend this place if you are going to Rome. I loved the fact that the apt was very clean and the breakfast was free...The juice was amazing! The apt was very close to the Tram that takes you right into the city... He also is in a booming area of the city. At first the area looks dangerous, but its really safe.