I had never been to Rome and was traveling alone. I was late getting to the apartment due to navigational problems, but when I reached the apartment frazzled and cranky and feeling lost, Pauline cheerfully called down to me from the window and told me how to get in. She took the time to show me the apartment and even found me a place close by to take my phone to be repaired. She also checked in later to make sure everything worked out with the phone and gave me a restaurant recommendation. I was very grateful for her kindness. The apartment as clean and comfortable but for a woman traveling alone to new places, having a host that is available and caring is what makes me want to stay in a certain Airbnb again. This fit the bill. Thank you Fabio and Pauline.