When we were discussing our travel arrangements with the host we were told there would be a taxi for us which there wasn't. We waited about an hour and a half for a taxi that was never called. Then we would be told that we would be able to drop our bags off even though check in wasn't until 10:30 upon our arrival to the apartment we tried to drop our bags when we were told very rudely that we should go away and come back at 11 even though check in time is at 10:30. We called the hosts associates and they had no idea we were coming or how long we would be staying. On our first night in the apartment there was no hot water for any showers. We took cold showers for the rest of the time we were there.