We were greeted by Alessandro during check-in, even though we were behind time by our originally discussed time by almost 2 hours (!) due to traffic. Alessandro was very understanding and kind about the whole situation, and the check-in process couldn't have gone smoother. He shared plenty of useful information about the area (nearest supermarket, restaurants, garbage disposal locations etc), and is very responsive to any additional questions we had. The area is also very safe and quiet — lovely. There's also a terrace/balcony, with extendable/retractable cover for when the sun gets too hot or when it rains. Highly recommended.