Aure was quick to reply to all my emails. When she met us at the apartment she even got out the map and gave us directions to get to all the major sites and insider information on where to go and what to eat. She even reached out to us during our stay to make sure we were okay after an unexpected downpour happened in late May. The apartment is exactly as pictured. It's located in a younger hip neighborhood, perfect for younger couples and friends. There is a present nightlife so I wouldn't say it's a quiet neighborhood. Lots of restaurants, wine bar and grocery stores near by. We had a wonderful stay in Rome!