The apartment was located conveniently, easy to find, and quite spacious, but I was disappointed by a few shabby aspects like lots of chipped paint/some mold/excessive wear and tear in some places — but really the problem was that even after I brought specific issues to the hosts’ attention, they weren’t solved during our stay. Despite saying they’d come by to solve them, that didn’t actually happen. It even seemed someone stopped by on a different day while we were out but didn’t fix the issues at all (the iron and ironing board were totally and very obviously broken and a very tall curtain was off its rod and hanging precariously).
The lack of towels was also frustrating. One bath towel and one washcloth per person for 5 nights really isn’t enough and felt pretty stingy. We couldn’t find a single hand towel anywhere in the whole apartment. A few super simple (and inexpensive!) amenities like that would have gone a really long way to making the apartment more comfortable (little things like fluffier blankets or duvets instead of polyester comforters, plenty of fluffy towels, more comfortable pillows on the beds and more of them, maybe a bottle of water in the fridge).
The television wasn’t logged into Netflix (the guide said it would be), meaning we had to log in ourselves and then remember to log out. The tv/remote were also very difficult to use and exceptionally slow. This stuff isn’t a big deal at all but it seems like it would be easy to notice and fix if someone were visiting the apartment more to check on it — same as with the iron/curtain. It felt to me that the hosts may be relying on a system of guests mentioning when things are amiss and only solving them after said guest has left. That was my experience, anyway, and I wish it hadn’t been that way.
Everything together made this experience less comfortable and “deluxe” than our expectation based on the listing. It’s not that I would recommend against staying here, it’s just that I’d recommend coming in with appropriate expectations, which I don’t think the listing necessarily sets. And I’d hope the hosts will fix some of the issues in the apartment — and have someone on hand to solve things more expeditiously. I also hope that our experience was out of the ordinary, and I think it might have been based on the other (stellar!) reviews.