Paolo was so kind. He gave us great tips and helped us with our luggage. We were a family of 4 with minimal luggage, so the trip up and down the stairs was fine. But, if you are older and have a lot of luggage it may be difficult to get it to the flat. There is a lift to take you up 5 floors but the last floor is up a very small spiral staircase.
Pros: The Terrance was beautiful and the little "port hole" window from the main bedroom had an amazing view of Rome. The beds were very comfortable and the sheets were clean. The space was ample for ourselves and our 2 children.
Cons: We had some trouble with the washer. If we had the washer on and the water heater in the bathroom on, then it would trip the breaker. We couldn't keep the lights on. However, the owners were very responsive and were quick to let us know how to resolve the issue. (Turn off the bathroom water heater). Overall I would recommend the property. The hosts were amazing!!