We did not meet Paola, however she gave us all the information we needed and were in regular contact, to make sure our stay in Italy was as comfortable as possible. Paola even rang a taxi for us the day before our departure. The taxi was waiting on the exact time as requested, so we had plenty of time to catch our flight - early the next morning.
The location was great, and close to everything. The apartment was clean and tidy.
Very happy :-)