Before our stay, we have agreed with Ken to put our luggage first at 12 PM because we arrived at Rome at 10 AM and we don't have a place to put our luggage. But we have been contacting Ken since 11 AM but he couldn't be contacted at all. We've called him for 30 times and contacted Airbnb to help us but he's still not responded. We couldn't travel at all because we have big luggages. We've waited for 4 hours then he responded at 2 PM. We missed our last day to travel in Italy just because he couldn't responded. He should've been more responsible knowing that we agreed to store our luggage at 12 PM.