Grazia was very friendly when greeting us, and flexible and accommodating at check-in. She even carried my loaded suitcase the three flights up! The apartment was extremely clean, well-stocked with basic necessities, and includes modern conveniences (washer, microwave, and air conditioning). The beds were very comfortable. Unfortunately, the refrigerator was not working properly, but we didn’t really need it (cared more about the freezer, which worked fine, in the 90+ heat). The location is in a safe, charming neighborhood, and well-situated to bus stops for sightseeing. Grazia and Paolo were very attentive to our questions and excellent communicators.