Sort of like camping in a really good location. OK, so based on other positive reviews, I'm assuming that our experience at Francesco's place was not typical, but the number of maintenance issues that we encountered made this experience more like camping than staying in an apartment. Check in was great. Francesco was responsive and let us check in a bit early. His super nice daughter met us and we were able to drop off our bags. That was very helpful. Now for the not-so-great. The first night, we noticed that there was no hot water. My husband checked the hot water heater, and it was unplugged. So, he plugged it in and reset it. However, the hot water heater immediately errored out. We notified Francesco but didn't hear back for the full day. So, I texted him again and eventually hear back. He said that they would check on it. The next day, he said that it was fixed. However, there was still no hot water, and the hot water heater showed error status the whole time we were there. Francesco sent someone in to fix it again, but it was never fixed while we were there. He said that we had to click the reset button, which we did. But you had to do that each and every time you wanted how water, and then you had to wait 30 minutes for the heater to heat up before you could take a shower. We also noticed the first night (during my icy cold shower!) that the shower didn’t drain. So, you only had about 45 seconds for water use before the base of the shower filled up. I reported this to Francesco a couple of times, but again got no response. So, I went through the closets in the bathroom and finally found a bottle of drano. I was super excited because this meant that we could take showers and wash our hair. Hurray! Of course, the bottle had about 4 drops left is it, which did nothing to solve the problem. Clearly we weren’t the first people to have this problem! So, I searched for a snake or something to manually clear the drain. I couldn’t find anything that would fit the bill. So, I resorted to trying to manually clear the drain with a fork! That’s when I just started cracking up. I’m thinking “I spent thousands of dollars to come to Italy, and here I am standing in an icy cold shower at midnight trying to clear a clogged drain with a fork in an apartment that I paid significant money to rent.” Finally, on day 5, we heard back from Francesco about stopping by to fix the drain. He did finally fix it by the end of the day on day 5. The worst part of the whole experience, however, was the multiple extended power outages and Francesco’s apparent lack of concern for my daughter’s and my safety during the last of the outages. We experienced multiple power outages which were specific to this building. There were no outages in any of the surrounding buildings. Based on the reactions of the other people in the building, I got the impression that this is not an uncommon occurrence. Can you imagine what it is like to come back to a 4th floor apartment in a foreign country in complete and total darkness? The first night that this happened, Francesco’s kind daughter gave us a small headlamp. However, they took it back when they came to try to fix one of the maintenance issues described above. So, on 7th night (last night), during the power outage that lasted from 8PM until 10:30AM the next day, we had no source of light. I contacted Francesco, and he said that he would call me back. He never did. He finally texted me quite a while later and told me that the headlamp was broken so they couldn’t provide a flashlight. He said that there were candles in the cabinet. When I opened the cabinet, a glass container fell out and crashed to the floor. So, now my daughter and I (hubby had gone home a couple days before) and I are alone in the dark with a room full of broken glass. Awesome! I texted Francesco to let him know what had happened and that I felt unsafe in a dark apartment with broken glass and no source of light because I kept tripping over things. Despite the fact that Francesco lives downstairs and knew that my daughter and I were alone, he didn’t even bother to come and check on us or bring us candles. The candles that I found in the cabinet were stuffed inside a glass vase and more than half burned down. This again led me to believe that this is not the first time that someone has experienced a blackout in this apartment. To top it off, the washing machine was full of our clothes and in the middle of a cycle when the power went out. So, we were supposed to leave in the morning and our clothes were locked in the washing machine. I kept texting Francesco asking for help, but he said that there was nothing that he could do. Also, we had no way to charge our cell phones and our electronic train tickets were on my phone. So, I had to get up at 6AM and go find to McDonald’s to charge my phone enough to get to our train tickets. I then had to fish the clothes out of the washer and pack the sopping wet clothes into our suitcases for travel. By the end of this week, I started to feel like I was in a Monty Python skit. We could either laugh or cry so we just decided to laugh. Rome as a city was wonderful, and the location of the apartment was great. My guess is that if you get lucky and don’t have...