If I could give Marlene 100 stars I would. She is amazing. My luggage didn’t make it to rome on my flight and she helped me call the airport, the airline, anyone who could help since I don’t speak great Italian and I don’t have an international phone plan. I didn’t even ask, she just knew we needed help and treated us like family. She is the best host I’ve ever had on Airbnb and I have used this app across many countries and 4 continents. Marlene thank you for everything, we hope to see you again soon ❤️