It’s my belief that a good AirBNB property delivers an experience that’s more homey and complete than a hotel. That’s why one chooses it, & I’ve indeed done AirBNB on 5 continents (plus traveled to almost 60 countries & stayed in literally hundreds of places). I’m basically hoping to go stay at a friend’s house where everything is set-up for me, so I just need to bring my belongings, then go buy some food, & I’m all set for a comfortable, homey experience.
Judged against this standard (& I understand others may want differently), I have to say this property sadly very much fails. Truth be told, it’s in an AMAZING location, but there’s such a disregard for providing more than that for the guest that leaves one soooo disappointed. I took a chance on it (considering other’s concerns in the reviews) in hosting my birthday celebration here in Rome (following a stint on the Amalfi Coast & also Tuscany) and while I don’t regret it, I do wish they’d tried harder. For all the many bedrooms and nice closets, there were about 3 hangers per closet for our 10-day stay (when I asked for more I was told there weren’t any...so I took it upon myself to get a giant bag of them for the Villa. NOW at least, the next guests will have some). A bathroom didn’t have TP or soap when we arrived. The upstairs kitchen doesn’t have a single piece of cutlery in it. Plants on the (pretty) terrace are almost all brown and long dead. We were only given a single towel each for the stay. A cup left in the bathroom was rusty. The shower door in the mezzanine bathroom won’t close all the way, causing leaks (plus desperately needs no-stick pads. Both my senior parents slipped, almost falling). The keyless entry front door had battery issues, locking someone out almost daily. There’s a few more things also, but I think you get the point. The staff seems nice, but at some point the litany of things just gets frustrating & you give up. In fact I guess that’s really the impression the whole villa has, of having given up and stopped bothering to try.