Francesco was amazing! He was very quick to respond to us during our stay. Our bags were lost at the airport and he helped immensely in getting them back to us- he called them himself and called us promptly when they were coming to deliver our bags at almost midnight! The location of the place was great, very walkable to everything in Rome and on a very cute little side street. We felt very safe and had everything we needed. Bed was comfy, it was quiet at night, the AC worked well and it was clean. The only thing to keep in mind is that it is 5 flights of pretty steep stairs to get to the apartment- not a big deal for us but could be for some! This was a great stay in Rome with all the necessities and a cute place and great host!