This was a very disappointing experience. We showed up at the apartment, but no one was there. We sat outside the building for 3.5 hours waiting to get in, and no one would answer the door. We called the provided telephone number 15 times over that 3.5 hour period, but received no response. We messaged the host with 2 SMSs, 1 email, and 3 messages through the airbnb contact button, but the host did not respond to those either. Thankfully, the airbnb representative was able to get in contact with the host's boyfriend's mother (as far as I know), who let us in.

When we finally got in, the room was still unavailable to us as they hadn't cleaned it yet, so we had to wait while it was cleaned.

The host later messaged me to tell me that she had lost her phone on the train. I understand that sometimes you can have a bad day, but even the slightest effort to reach out to us would have fixed the problem for us and prevented this negative review.

The apartment was mostly as described. The bathroom was very disappointing. The toilet seat is significantly smaller than the toilet bowl, so that if you sit down on it, your skin will contact the rim of the toilet bowl (where the men's pee sometimes splashes). The shower door doesn't close, which then sprays shower water onto the toilet paper. The toilet paper dispenser is far enough away from the toilet that you have to stand up to reach it. The head of the shower had so much calcium build-up that there wasn't much water that came out of it.

There was a stand-up fan in the room, but the feet were missing screws, so it couldn't stand up (lay down fan instead). One of the electrical outlets was missing its cover and the contact terminal wasn't affixed to the box (making it very difficult to plug into).

The room itself was otherwise fine, though. I am very disappointed to leave this negative review, because I am worried that it will negatively effect the kind old woman who was the house cleaner there. I think she's the mother of Silvia's boyfriend, and she was VERY kind and apologetic. She tried really hard to make up for our bad experience, and I hope she doesn't see any negative consequence from this review. She even tried to take the blame for the mix up, which I don't think was her fault at all.

I hope this review helps to create a better experience for future travelers with Silvia's listings. I understand that this was an accident (aside from the poor condition of the bathroom), but this carelessness ruined our day, and made us even more exhausted for the very short amount of time we were in Rome. We missed out on seeing many of our destinations because of Silvia's mistake.