There was several things missing including washing up liquid and hand soap in one of the bathroom. My friends sleeping in the twin room could not sleep at night because there was construction work during the early hours of the morning. The heating was not working properly and the bed sheets in the double bedroom had dirt marks on them and there was a lot of dust on the bed side tables. The toilets were not very clean and the toilet seat in the ensuite room was broken. The keys for the apartment were not working properly and it would have been useful if we had 3 sets of keys rather than 2 as there were 3 of us staying there! We tried to contact Marco during our stay to explain the problems we had and he did not get back in touch with us! Better directions from Termini station to the apartment would have been nice as we found it difficult to find by foot. Overall we were disappointed and believe the only way this can be resolved is by means of a partial or full refund.