Cristiano was excellent at responding to my inquires since the beginning. We had problem at the airport due to flight schedule change and misunderstanding of pick-up time. He helped us find the driver and allowed us to leave the luggage at the flat before check-in. He took his time showing us the amenities of the flat and answering our questions. The restaurants he recommended were close by and really good! The flat is new and super clean. It is only 10-minutes walk to the Trevi Fountain and 7-minutes to the train station. He let us leave the luggage for a few extra hours on the last day as well. We had such a great time in Rome partly because of his help and hospitality.