The house itself as an old roman house in the very center of Rome is very charming indeed. You can be anywhere in Rome in no time.
Diana was very responsive and she even helped organizing a ride from the airport to the house.
However, I gave such a note to the house because of multiple issues concerning the way the owner has dealt with.
As the house is old, it smells a strong humidity, with a touch of fungus in the internal walls. For me it was lovely as it's part of the house' charm but for the family they hated it. In addition, you have to expect a set of problems. We had two of them:
- We didn't have hot water for two nights. On asking the owner she said it's automatic and referred to her house keeper to be asked about the house issues. Yet, the house keeper doesn't really answer messages. At least not immediately and you have to speak Italian. Then I had to spend 30 mins of investigation to discover that there is a button to turn it on. Which the owner didn't specify in the rules before and didn't even know about as I understood from her messages.
- The third night, the plumbing system in one of the bathroom got blocked and the water and the remains went out. We had to spend 3 hours cleaning and protect other parts from the house to be touched. I contacted the owner to send someone urgently, but he was sent after 36 hours. In spite of such a horrible night we passed, she asked for a payment to fix the bathroom! Without any appreciation for all the efforts we did to protect and clean the house. Luckily, Airbnb refused her unreasonable request.