Monica was welcoming and waited for us at the place though it was late when we were getting in. The room is in the basement past a total of 3 doors so while it kind of felt unsafe at night in the morning it was fine. The room is as described but she had taken out the washer but since it was in the description she offered to pay for our laundry in a nearby laundromat which was very nice of her. Overall my husband and I were satisfied and the place was as described!