They were really helpful and supportive and if we had any questions or concerns they replied asap. As soon as we arrived, Hélène told us everything we needed to know about the apartment, the neighborhood such as the best restaurants and where the closest grocery store was located, and finally showed us on a tourist map where everything interesting was located and how to get there with bus and metro numbers and stops. They made everything really easy and they even had a portable wifi so we had internet wherever we travelled in Rome, so we are very thankful!