This was the most upsetting Airbnb check in experience I have ever had. On the listing it said that the host would meet us on arrival and they asked for our flight info and arrival time, which I sent. We got to the Airbnb at midnight and there was no host there. We do not have Italian phones so we struggled to get in touch with them. When we finally did, they were unapologetic and reluctant to give us check in instructions over the phone. They told us they had sent them to us on whats app. Although I had given them my number, I hadn’t received any instructions and wasn’t expecting any since it seemed the host would be there. I have also never had a host communicate with me outside of the Airbnb app. It was only once we told them that our small children were sleeping on the sidewalk that they finally seemed to realize the urgency of the situation. We finally got in at 2 am and only because of the kindness of a nearby hotel who let us use their wifi. Unacceptable and disappointing.