Ilaria reached out before we arrived to send us detailed directions and to let us know she was excited to meet us. Upon arrival she was there to welcome us and give us all the information we needed re getting around Rome. The next day when we checked out, she even got up extra early to make sure we had breakfast before leaving for our early flight. And the room was fab! Very spacious for a guest room, lovely memory foam mattress, A/C and brand new en suite bathroom. Easily one of the best guesthouses in Rome :)