Firstly, we had a delay to our flight and were much late then expected but the check-in was very quick and easy. The channels of the tv almost all of them were in Italian but with the help of Giovanni, we could change some of them to English. Very nice and comfortable apartment especially the bed. It was a very much appreciated plus to our tiredness! Also it had every comfort we needed. It was never cold and we had hot water any time we wanted. Also what was unexpected, was the apartment had was also very safe and and had a “safe” door that could not be opened easily. Also the location was perfect cause we had the tram stop was nearby so we could easily use the means of transport very easily. We also had a map and book with suggestions and tips prepared by Giovanni which was very nice. Altogether it was a very very nice experience. Totally recommended!