When I booked and paid for this accommodation I advised the host we would be arriving early. The host agreed to assist but closer to check in and advised they would contact us. They did not and we had difficulty in arranging an early check in. This was mainly due to them taking extra money from the previous clients to check out late. This of course killed any hope of our request 9 months prior. We did eventually agree to a bag drop but the host was late. Obviously the relationship was not good.
The accommodation however was terrific and location perfect. The apartment needs some work and the hosts don't even provide a dishcloth as they say they have a dishwasher. A dishwasher doesn't clean stained tea cups. Minor but important.
Great place to stay but this is a purely business company with no lienency on their policy.
Personally I woul never deal with them again but location is extremely good.