Please use caution when booking this place. This will be the first bad review I’ve written for Airbnb . I’m pretty easy to please . To start, I paid 75€ for transfer from the airport. I was told he would have a sign and where to meet. The driver was not there . After about 20 minutes I was able to hunt him down . He was in his car at a different entrance. Driver got us to the apt and went in and showed us around. First thing I did was try to make sure I knew how to connect to the WiFi. The driver spent about 20 minutes trying to figure out why it wasn’t working. He called Bruno and explained to him the problem. He told the driver to let me know someone would come in the morning to fix it. This never happened. The next thing we did was turn on the ac as it was very very hot. There is one portable unit downstairs and It is not enough to reach the loft upstairs. Nothing in the pictures fits what’s in the apt. Old outdated dining table, the couch is not what is pictured. And it is a very uncomfortable sofa bed. After we got the bed set up we noticed there was a giant puddle on the floor from the ac. I tried to drain the unit And we woke up the entire down stairs was full of water. Also, beside the sofa bed, the outlet was not attached to the wall and there was exposed wires and the outlet was laying on top of a bucket where it looked like someone had been doing some work on the unit. There was also water bottles beside it so I assume someone had been working. This was very concerning as this is right in the living room next to the ac that was flooding the floor. The bathroom is very tiny so if your a big boned person it’s a tight squeeze. As I was squeezing into the doorway for the bathroom for the first time I brushed up against the coffee pot that was left on and burnt my arm. Then I go to brush my teeth and he sink won’t drain. No one ever showed up for the WiFi. I messaged Bruno as soon as I woke up and told him of my concerns and I did not hear back from him until 10pm. I seriously contemplated leaving the place as it was dangerous and very uncomfortable but we decided to tough it out. Also I might add that I was traveling alone with my two children. We had to use all the towels to mop up the floor. The entire experience was just awful Ans I waisted most of my only full day in Rome trying to deal with the situation. I don’t leave bad reviews cuaSe I’m pretty tolerant and understanding but this was absolutely not acceptable . I also had no problem with replies from Bruno while trying to book my stay so I can only assume he just ignored my Plea for assistance. When I finally did it was 10 pm and one of my children was already asleep. Stay away!!!