The apartment was clean and Alessia was easy to work with and responded quickly. The apartment is close to the train station, away from the heart of the tourist area which means it's not located in a great part of town. There isn't much privacy from the neighbors if you open the balcony door and you definitely hear the neighbors doing their laundry, watching TV, etc. We stayed one night in order to catch an early train, so it was fine. More than that would have been a challenge.