Before we even got to the apartment, the communication with Robert and his co host was seamless. They answered all of our questions promptly and in great detail. We were driving a car to Rome and asked about parking, which they gave us very detailed information on. Check in was wonderful and Saverio was very helpful. He told us, and we got a message with local tips which helped us to find a place to eat that night. The apartment itself was gorgeous and sparking clean. The bed was extremely comfortable, and the pillow selection was wonderful - much better than even hotels! It was a bit hot up in the loft, but the AC system is very good and powerful, and we were able to cool it down. Transit was a block away, which was incredible. Overall amazing experience.