This place could have easily been 5 stars except… it wasn’t. We booked for two nights and unfortunately could only stay for one because the AC unit was broken and it was two of the hottest days of the season thus far. We let the hosts know that it wasn’t working about 30 mins after we checked in. They were not able to send someone to “fix it” until 2:30pm the NEXT day. Again, this was a two night stay. It was so hot in the unit and they did not offer any fan or additional accommodation. We had the worst nights sleep ever the first night. The manager said that maintenance would come by 1pm the next day and they did not come. There was no communication. At about 3:30, we noticed that someone had been in the unit but the AC was still not fixed. I followed back up with the manager and they told me it was fixed and there was nothing else they could do…. So we had to leave. The heat was so bad it made my significant other sick. We had no choice but to leave a night early….. very much do not recommend this place unless they had working utilities. So disappointed in this and absolutely negatively impacted our last night in Rome.