Louisa was great and very accommodating, as was her apartment. She was prompt, had a written booklet about places to go in Rome (including restaurant recommendations) and how to get there. The apartment is close-n but quiet, super clean and has a lift to get up to it. The apartment is a 15 minute walk to the metro, and just around the corner from a bus. The walk to Vatican City is almost 30 minutes, but relatively easy. Great place to stay. The living room bed is comfy enough, but does have a bump in the middle where it folds out.