Mario always responded quickly to messages, and helped us find the best route from the train to the apartment. He even stayed longer after our train was late getting in. The apartment was perfectly located between the Vatican and the Colosseum -- on an adorable, cobblestoned street. The windows don't quite keep out the noise of loud, drunk partygoers outside but we were exhausted every night so slept soundly. Didn't have any time to enjoy the TV, living room, or kitchen, but seems to have all the amenities. Lovely apartment and would definitely stay here again!