Our family of four (two kids - 12 and 9) stayed at Monti Charm for a week over New Year's Eve and loved it! She was helpful with arranging transportation to and from the airport, connecting with us upon arrival, providing suggestions, and introducing the flat to us. The bathroom is updated and roomy enough considering it is an old building and in the city-center. The kitchen is well-provided and even came with some yummy snacks. The bed was super comfortable (although I am fan of harder mattresses with a bit of cushion and it was ideal for me) and the bunk beds were ideal for our boys. The tv has Netflix which was just enough for relaxing after a long day of sight-seeing. You can see the Colosseum from the street (only 2 blocks away) which was excellent for the early morning tour. Since it was chilly we only used the heat and it was just fine - no problems, as well as hot water - plenty!!! The flat is up one small flight of stairs. The area of Monti is fun, lively, near plenty of historical sites, tons of delicious restaurants (our favorite was Il Girasole), and for the holidays all of the Monti streets were festively decorated with lights. I would highly recommend Monti Charm to any visitor of Rome!