Sadly, we were disappointed with the services provided. We did not want to have to make an issue of this as your building is otherwise in a good location, but the host filed a refund claim for the cost of a broken window which in my opinion is unfounded and unreasonable.
Context: While looking out the window to assess the view from the room, I gently and with very little pressure touched the glass. At which point, somehow that minor pressure cracked the window. I understand that the building is old but there is no reason that barely touching the glass should cause it to shatter. To assure the readers, I did not throw anything at it or deliberately, intentionally or maliciously try to break the glass.
She filed for a refund claim of the full amount but, her listing was not as described.
1. WIFI was not working for the duration of our stay.
- She claimed to try and fix it on the day we arrived
- Did not happen
- No further updates from her were provided
- We chose this listing based on working wifi and we had to go out of our way to find places in the city that provided wifi, incurring additional costs, e.g. by choosing a more expensive restaurant which provided wifi.
- Although she offered for us to use your phone, this was not practical given that she was not always at home.

2. The kettle provided in our room did not work.
- Causing us to incur further additional costs in order to get our tea or coffee
- The bottom of the kettle was severely burnt – this is also a potential health and safety hazard.
3. The fan did not work and we tried using multiple outlets.
4. She provided us with dishes to use but do not offer a kitchen sink or dish soap to clean them
- How did she expect us to reuse it after the first use?
- Implying we have to clean our dirty dishes with water from the toilet sink?
We would have thought that she would check that all of the equipment provided in the room was fully functional and operational before our stay. I do not feel that it is appropriate for me to refund her the full amount, particularly given the other issues we experienced.
No one wants to feel weary, while on holiday, that every thing you touch in the room may break and that the host would charge you for it. Please keep this in mind if you plan to stay longer than one night at her listings.