Upon check in, host mentioned we could drop our bags at her office while the unit was being cleaned. Once arriving at her office via taxi we stood outside for over an hour waiting for her to respond. We walked our family with small children to a cafe just to get out of the heat. Then after walking with bag and kids in the heat to the apartment. It was still getting cleaned. The cleaning girl was SO SWEET to let us in. I felt very sorry for her because the last people trashed the place. The furniture in this units is nasty and old stains on everything. I will say the host did send extra pillows so we would have more than one flat pancake pillow to sleep on. Positives: A/C worked well and very needed when Europe was hitting record high temps. The terrace was so cute but the local neighbors DO NOT like you out there talking after dark. Location was good....jus had host issues.