Frank was incredibly nice and communicative. Our flight was delayed and almost cancelled, so we came in at 1am and Frank texted with me the whole time and was there to let us in, even gave us some snacks since we hadn't had a chance to eat with all the running around the airport. The room is nice and perfectly clean, and bathrooms are modern. Very close to Termini, which is not the cutest neighborhood but very convenient for getting to and from the airport and around the city. We were very happy with our stay. Thank you!