Refused partial refund after they gave us a baby crib instead of a cot which cost us $30 euros and they were over an hour late to our check in appointment. Deemed it “unreasonable that we demand a refund for an hour wait during peak times” even though we travelled in an extreme shoulder season and planned our check in 48 hours in advance. The employee even cited they were dealing with a different customer and hadn’t communicated to us at all that they would be late. Also cited putting a sheet on a sofa was sufficient for the crib being there instead of a cot.