Flying from South America to we had to take several flights. The airline cancelled our main flight making us take other routes with various connections, causing us to arrive a day late to our destination. Because we didn’t have communication we could not inform the host of the delay up until the time of check in. The host was very rude and incapable of the slightest sympathy of our situation. We agreed to pay a fee to check in the next day and another fee for the taxi to return to pick us up. A fee that was not for the driver but for her. The driver was very understanding and nice. He personally didn’t charge anything extra. When we tried to apologize and explain the situation to the host, she treated us as if we were children. Made the situation that we were going through much worst. We were already tired from traveling 26+hrs, upset from missing a day from our vacation and disappointed that we had to pay extra costs. The last thing we needed was to be spoken and treated like children by the host. She was very rude, unprofessional and very bad customer service.
I have been traveling the world for the past 3 years and have stayed in countless Airbnb’s and hotels. Traveling is never a perfect science and things happen and schedules get delayed. If you can be understanding of this you should not be in this business.
The actual apartment was nice. When in Rome I always stay in this area because is well centered. The apartment window looked directly at the Pantheon which is nice.
The big sofa bed was REALLY UNCOMFORTABLE. The kitchen was dirty and had expired food items. Watch out for many additional fees you have to pay in Cash upon arriving!