When we arrived in Rome and called Ermanno about meeting us at the apartment, we were told there was a mistake in the booking and were given another apartment in another building a few blocks from this one. It was smaller and not what we wanted but we had no choice since we didn't get there until after 6pm. This apartment rented for less than the one we booked but we were not compensated for the difference. (I noticed one other guest had this same thing happen to them so beware). It was in a good location, just not what we expected or paid for.