We were a group of 4 staying for 4 nights. Each person was given one shower-size towel, and we had just a few rolls of toilet paper. I asked for more and the host said someone would bring them over the next day- they never contacted me back and never brought the items. We had to go out and buy them ourselves. After the first person showered each day (maybe a 7 minute shower), the hot water was gone for many hours. This part is subjective I guess, but both mattresses were hard as rocks and felt like spring boards. After arranging a 1:00 PM check in, we stood outside the building with all of our luggage, in the RAIN, while trying to contact the host for 30 minutes. Finally, after calling the number twice and messaging multiple times on the app, someone came to let us in.