The host had good email and phone communication prior to the day of check in - this was especially important because we had to make the booking last minute. The host showed up exactly at the time we decided. The apartment was gorgeous, clean well stocked with toiletries etc. Everything was mostly as described. Only problem was the ad states there was an elevator - which there was but the host said the key was "not here" (??) We did not know what that meant. But the apartment was only on the second floor, so except when we were bringing our luggage in and out, it wasn't a big deal. Overall, this was a great experience. Would definitely recommend.