My experience with Roger and Team was horrendous. When I arrived, the apartment was freezing (about 13C according to the thermostat). They assured me it would heat up soon, a few hours at most. I had made a last minute reservation, so understood they didn’t have time to preheat and we waited.
After a while , I went around the apartment and had to turn on a bunch of the heaters myself - over half of them weren’t even fully on! We gave it a few more hours and the temperature barely changed, if at all.
Throughout this, Roger and Team kept assuring me that it would heat up soon. The electricity also went out twice (don’t plug anything in in this apartment) and they claimed this affected heating. This is unlikely as the heaters are just gas radiators, which to my knowledge aren’t affected by electric. Many of them were also disgustingly dirty.
When we finally told them that we had left after warning them, they rudely said that we should have checked with them first (again, I had made this very clear). Most appallingly, they refused my request for a refund, expecting that someone would actually pay them to freeze in that horrible apartment. I had to get Airbnb support involved, who of course promptly refunded my money. Outwardly they were polite and responsive, but only as a facade for being borderline scammers.
I did not see sufficient AC units to heat the place in summer (turning one of these on in heat mode is what blew the electricity the first time, so not even sure how that is expected to work). The apartment also has an inconvenient split level layout, with kitchen and dining upstairs which is a real inconvenience.
In summary, this was one of my worst experiences on Airbnb and I strongly recommend avoiding this place.