Paola was wonderful! She has someone working for her named Patrizia who welcomed us originally because she knew english and gave us a full low down on where to eat and what to do. I think there was a miscommunication in our arrival time because we had to wait 30 minutes in the building. I was also unaware that this area of Rome isn't one of the nicest. It's close to the train station, yes but it's one of the not so great parts of Rome. We were far from the city center. The pictures made it look bigger than it looked and there was only one bathroom but we made it work and the appliances that were there were modern and worked well.