BEWARE!! I have never written a bad review and never had a bad experience with an Airbnb place until now. We arrived to check in around 3:30 PM. When we were let into the apartment by a lady, we found that it was already occupied and big suitcases were everywhere and beds slept in. The manager didn’t believe it was occupied when she was called and wanted pictures and videos to prove it!!! After about an hour, we found out that the cleaner had apparently put a family in our space the day before. After at least another hour of argument and conversation on the phone, the lady who let us in explained that they were going to try and find the family by calling their number and asking them to come and move their bags to the new clean apartment they were supposed to occupy. We were seated in the dining and living area in that hot house just waiting to see if they would come back and remove their things. After another hour or more, they decided they were going to pack up the peoples’ personal belongings, put them into their suitcases and move the people out of their own accord!! So we kept waiting as they took the liberty to handle all of the peoples’ things and remove them from the apartment. I was APPALLED. And they expected us to take over the apartment after just giving us clean sheets and towels and doing a general swiping quickly of the place!!!! WHAT?!?! I am handicapped and was in severe pain sitting there for hours with muscle spasms and I just begged them to let us into the clean apartment that was available. We wouldn’t have had to wait for hours sitting there. They refused and said it was impossible. They told us they had called the other party and asked if they would allow this and the people had said no. After a long and hot 4 1/2 hours, we were given the keys and they told us they were too tired to do any additional cleaning for us and they left!!! Yes, that’s right. Quite a while later, the other tenants came to our door and asked to collect their things that had been left in the apartment. They were very upset and told us they were not asked if the manager could handle and pack up their things and move them. They didn’t know anything had happened. They also told us that they were not called and asked by the manager if we could move into their place. If they had been asked, they said they would have definitely said yes. So both parties were upset for good reason, especially when we found out they had lied to us. The peoples’ passports had been left in drawers, a backpack had been left, along with books and games and countless other things of theirs. They also had their clothes stuck in the wash machine because it had broken down and when we left five days later, the peoples’ clothes were still in there and the they were no longer in Rome. Don’t know what they are going to do about their load of clothes. The owner never attempted to come and have the washer fixed for them.
My husband had also asked them to pay for our takeout since we were waiting for 4 1/2 hours and were not going to be able to use the kitchen that night. The owner was called and he agreed and said he would put his worker on it. That never happened and we have provided him with a receipt and he has continued to tell us he would pay and even asked for our PayPal, but no money has ever been sent. The place is in a state of disrepair in many ways. The ice machine is broken, the wash machine is broken, all of the drains in the tubs do not work. When you start a shower, the tub fills with water immediately and you are bathing in water that is 6 inches to 12 inches deep. It is disgusting! Also be aware that there are no shower doors and so water gets everywhere. The showerheads are pointed the wrong way as well. The unit is very very hot and the air conditioners only exist in the bedrooms. So the living areas are unbearable!!!! Even the air conditioners in the bedrooms are not very efficient and do not work properly. We are now in our new place and everything is working perfectly, including the air conditioners and I feel like I have died and gone to heaven. I couldn’t wait to get out of there fast enough.
I am so sorry to say that this is the last place I would ever stay in again. I have never wanted to leave an Airbnb so fast to book a hotel room in my life. I am an avid Airbnb user and I have a rental house myself. There are no words to describe our experience. I did not feel cared for in the least bit and the owner did not bother apologizing and wasn’t very polite throughout our communication during our stay. I implore you to be VERY VERY careful about booking a stay here. It’s so unfortunate because the location is good, but unfortunately there is nothing else I can say that is positive about the experience. You can find much much better for your money. If you do decide to stay, I wish you GOOD LUCK! I couldn’t make this horrible story up if I tried. Real life is always stranger than fiction.