Michele and his helpers were easy to deal with. His helpers met us upon arrival and they were helpful, thorough and they even recommended a good lunch place a few doors down. The best part of the apt was the location-- easy to get everywhere. Great places to eat nearby-- did I mention that already?? We had 2 little kids with us and there was an excellent playground 2 blocks from the apt. I was worried about the second bedroom being too load at night (i'm a light sleeper) but it wasn't too bad. The only things we didn't like about the apartment were the bath and shower. Not great water pressure, drainage, etc. The towels weren't great either. Sort of a bummer to not have a great shower after a long day of travel but not atypical for an old Italian building. I guess it helped to shift my mind from this being a "luxury apartment" to just a really good apartment.