We picked this place due to its location. Very central and walkable distance to major attractions. Elenas response was slow on day 1 as we didn't get any towels in the unit. That's our arrival day so basically we couldn't shower after a day of travel from Florence. It was provided the next day. The rest of the 5 days stay was fine no need to get in touch with the host. On our last day, we left a canvas painting in the unit and of course locked the keys in too as we depart. We called her right away, her phone was turned off. We messaged her too and response was provided hours later. We asked about mailing it back to us and of course we would pay. She said she would look I to it but after we kept on following up, she came back and said the painting was not in the unit. This is the most disappointing part. The painting is almafi coast makes part of the memory for the kids as its their favorite spot for the 1st Europe trip. The service just wasn't there after we checked out.