Yan's communication was very prompt and efficient, but I did not meet him personally. Basic, comfortable accommodation, very suitable for the price and the location is great - the apartment was set back from the streets, so quiet enough (although with the window open the traffic noise was present, but not overbearing) - very easy to get around to/from metro and termini. The hosts were very accommodating with check in times and I was able to leave my bags there from quite early in the day. The room I stayed in was not the one in the picture, and there was a shared bathroom - and from reading the other reviews I think I was in a different apartment to where they stayed - I was given a free breakfast voucher for coffee and croissant, which was nice - I checked in at a hotel across the road, and they were very kind and helpful. Thanks!