Pros: communication was great and Sylvia was enthusiastic about recommending services prior to our stay. Our check-in host Daniele was wonderful and took time to walk us to a great local restaurant. The location a few minutes walk from the Vatican and a couple of blocks from the Metro were also very convenient.
Cons: the tour guide that Sylvia recommended and set up was very disappointing. We were told it would be a group of 15, that it would include the Coloseum, the Roman Forum, and Palantine Hill and it would last 2.5 hours. The tour guide left our 25-person group after a 1 hour tour of the Coloseum that we couldn't understand because the earpieces were of such terrible quality. Very disappointing to say the least. We were grateful we booked our remaining tours on our own, which were quite good. As another recent guest commented, the pictures of the apartment do not reflect the current state of the furnishings. There isn't really a common area and the washer/dryer advertised as amenities is an extra charge.