Cristina was friendly and helpful. We had some issue for the first couple nights that the hot water doesn't get hot enough but she quickly resolved it. The location is quite central and easy to walk around and the step-free entrance is nice for people with a lot of luggage. The apartment is tastefully decorated with all the necessary amenities but one thing to note is that it doesn't get much light during the day and probably because of that it's quite humid, e.g. towels hanging in the bathroom don't dry even with the window open.