Our experience in Rome started off quite poorly due to Carola. I sent my flight details to Carola, who is the manager of the unit. Our flight was delayed and I communicated this to her. We also had a disabled passenger who required a wheelchair assistance so this was a delay. We texted Carola that we were running late, but our reserved taxi left us. Carola is still trying to charge us for no taxi service, and she was quite aggressive in the unit when we arrived. As for the unit, it is a fine unit in the Pantheon. Its centrally located, very modern and comfortable. Other than the taxi issue, we had a grand time in Rome and in the unit. I think that the airbnb experience usually feels like entering someone's home--warm and friendly. This unit actually does not feel that way because its treated like an investment property more than a home. The manager is a business person, so its like a hotel more than anything. Overall, a good unit but a bad taste in the mouth.