As Valentina was unavaiable, she sent her younger sister Chiara. Very nice and gentle but it didn't work very well, because she knew very litlle about the appartment or the neighbourhoods. During the ckeck in she was in such a hurry that we felt unconfortable to keep asking questions that mattered to us. The worst was to discover in the last day that we had a very nice supermarket 3 blocks away.( in via di Teatro di Marcelo).The one that was next door was very poor. We asked her during the ckeckin if she knew any and she didn't know it. She suggested one, looking for in the internet, that was very far. Because of this little problem we end up loosing a lot of time looking for supermarkets.
On the other hand, the transfer they provided for 45 euros was perfect. Lollo, their brother, was in charge and everything went well. He arrived on time, and our trip to the airport was very good at a good price. I would recommend it.