Our story with Pina started well before we arrived at her residence. When we reserved I noticed that there were a lot of comments and past reservations. So it was a popular place... Ok, so we booked and almost immediately after we were confirmed Pina began providing information to ease our transition into her space. She got us a car to meet us at the airport (very nice to ride in the back of a clean Mercedes SL). Then when we arrived her son & husband met us to give us the run down of the place. They even took me around the neighborhood to see some places to eat and have a coffee and get to the subway. They even picked up a cafe macchiato with me and some pastries. A great intro. One new thing Pina did also was to leave us a local cell phone so we could contact her or a number of other people on the phone's hotlist. We only used it to accept calls from Pina, but it was a great idea. She definitely has this whole air b&b thing down to a science. Every aspect was provided for and explained. She made the living part very easy.