Emanuela was great! We were new to Airbnb & experienced a problem trying to book. I contacted Emanuela as couldn't contact anyone else with our query & was afraid I'd loose the booking. She immediately messaged me & alerted Airbnb staff, who telephoned me soon after. Not sure how I would have booked anything without her help! (BIG THANK YOU EMANUELA!). Unfortunately she was away during our stay so we were unable to meet her, but her lovely friend was waiting to greet us on arrival. Communication with both was super easy, friendly, helpful & prompt. The apartment was very well equipped with everything you could possibly need, including many unexpected items (& very welcome Nespresso!). It was extremely clean, with toiletries and water in the fridge also. Every detail was explained, maps provided, travel advice & couldn't have been nicer. We thought the location was great. We arrived in Rome in a hire car which we returned to a location a 5 minute walk away. It is between a metro station & mainline train/metro station making super easy to get around. The train station is less than a 10 minute walk with trains directly to the airport. If you want a break from the city & sight seeing we really recommend taking a train to one of the beaches. It's inexpensive, easy & there are a few to choose from that take around an hour to get to. It was nice to be away from the touristy areas but close/easy enough to travel in (only a couple of metro stops). The area felt safe & the apartment block very quiet. Our flight home wasn't until late at night & Emanuela was very kind to let us stay as long as we needed. We would definitely recommend Emanuela as a host, the apartment as a great place to stay in Rome & we would love to return.