Nicola met us (a group of 10) by the metro station. He then took us to the apartment which was about 1 block away. He had a goody basket waiting for us there. We were made to feel welcome right from the start. He also ordered a coach and driver to take us to the airport to receive additional family members & return us to the apartment. We were very pleased when he called in a technician to work on an a/c unit hat was not working properly.
We are very happy to give Nicola a good review because of his willingness to please us and make us comfortable. Also, the apartment is very nice and is in a very convenient location, close to the Vatican & the metro station.