Serena was very quick to communicate, gave us very clear instructions on how to check-in and was overall very helpful, friendly and professional. She was also very accomodating when we needed to store our luggage for an extra couple of hours on our last day. The location is just a 5 minute walk to the first group of restaurants, 5-10 minutes walk to the main Termini train station, and just a 30 minute walk to the Colosseum. We had all that we needed in our secure room on the 6th floor including a coffee machine, a large comfortable bed, a large hot and powerful shower, access to a shared kitchenette with a fridge, and even Universal power adapters and smartphone charging cables were provided in case you don't have any to use during your stay. Such great value compared to the expensive hotels, perfect for us as we only needed a comfortable bed and a hot shower whilst we were in the room. I have no hesitation to recommend staying here. Oh, and there's lots of small shops in the same road if you want to bring back some snacks, water or a beer to the room.