Franco was flexible about check in time and understanding when we arrived late due to our train being delayed. Like everyone said, great about communicating with us even though we don't speak Italian. The apartment was well equiped and clean. If you are a light sleeper, it can get noisy at night as it is on the ground level of a fairly busy street. Overall, great apartment close to the major attractions (only a 10 minute walk to Coliseum). Thanks, Franco!