Great location, clean and charming unit. However at check-in there was no key in the lockbox as per check-in process. We contacted the host, initially we were told it will take 20 minutes but we waited for more than an hour for someone to bring the key. The explanation was that it was the previous guest's fault for not leaving the key in the lockbox. As a result of this inconvenience the host offered to refund us our stay (which was 1 night). After the check-out the host declined our request for refund through Airbnb. To this day (14 days after check-out) we have not received the promised refund. We've been told to wait maximum 20 days so they can process through their bank instead. Unfortunately today is the last day to leave a review and Airbnb does not extend nor allows future edits to reviews. Feel free to contact me if you want to know whether the host has honored her promise, or she could comment once she does. I will be monitoring this review.