Communicating with Alessandra was very easy and efficient. Her flat was lovely I have to describe it as eclectically tasteful. The bed was comfortable and everything was available. The location was possibly the best plus. I felt like I lived like an Italian for the week. Will definitely stay there again and recommend. Not suitable for small children as Alessandra has taken care of her flat and has lovely collectible items that add charm. But definitely a lovely places for a couple and friends.