Loredana was an amazing host - the communication was fantastic leading up to the trip. We arrived 2 hours before check-in but Loredana was there to meet us and take our luggage. She sat with us for 10 minutes and explained our location, how to use the metro and recommended restaurants and areas we should visit - it was above and beyond. The apartment itself is on the second floor, but there is a lift if you need it. The complex is very traditional and seems very family friendly. The apartment is clean and modern, with everything you could need. The Vatican is around 5-minutes walk away, and the metro stop less than that - you can be at Termini station in around 15 minutes. There's a great 24/7 supermarket as well as a few bars, restaurants and cafes nearby. All in all, a great place, and if we ever come back to Rome, we would be looking to book again!