We didn't meet with Laura personally but her dad greeted us. We arrived quite late but he waited for us and gave us directions, even though our stay was short. We wanted to leave our things at the apartment, so that we could explore Rome on the last day. Her dad clear instructions, which wasn't complicated. We felt comfortable and was glad we stayed here. I highly recommend staying, especially if you are in Rome for a short time. The apartment is only 5 mins walk from Termini and it felt quite safe at night.