Overall state of the apartment was not as expected. Apartment is situated on a great location. And has great potential. But after entering apartment, we felt tricked.
It was dusty, had stinks on furniture and AC was not working.
Me and my boyfriend arrived to Rome where are record heats, we went into
apartment with a man that Luca sent, and after showing us the apartment we asked him if the AC is working and he told us not really!
We felt tricked! If they mentioned that AC does not work we would not book it. In our appt search we specified AC and wifi as it is most important to us. Overall it is dirty, no AC and very hot and humid in the apartment as it is on the top floor without elevator and to top all that Lucas representative tried to trick us.
We had important press conference to organize instead we had to deal with searching for new accommodation because of freud.
A man that Luca sent showed us the apartment we asked him if the AC is working and he told us not really. We told him to show us and then he informed us that to turn it on we have to connect the elecricity cables on the balcony outside each time we want to turn it off or on. Once we did, it still did not work , however we were irritated that he wanted to trick us as the AC clearly is not working and in the apartment was incredibly humid and hot as it is on top floor. ( also to keep in mind that stairs are very narrow to get to it) . And nobody wants to connect two electricity cables out on the balconi even if it did work and it didn't when he tried. Also apartment was not in a good condition. It was not clean. We told him that we want a full refund as we are leaving immediately and he called the owner and the owner told us that we give him our bank details and IBAN number and that he will transfer us money or Airbnb will. Then in that record summer heat in crowded Rome we had to drag our luggage to search another apartment. Luckily after few hours we managed to find a good apartment.
Airbnb was helpful in sending in short time message that they will give us refund.
But the host is not be trusted as it is highly important to represent real conditions of the apartment that is being offered which was not the case.
Best regards