There are two hosts under this booking, and I mostly interacted with Caroline. She was prompt in replying to my messages, easy-going, and helpful. After booking, she sent me a very helpful Rome travel guide. During our stay, if I ever had any questions she was quick to reply. The home is in a safe location just a few minutes walk from the Vatican and we felt very comfortable in this neighborhood. If you decide to walk everywhere, as we did, make sure to bring comfy shoes! The Colosseum, for example, is about a 45-50 minute walk away, but it was a great way to learn to city routes and explore more.
Checking in was incredibly easy; the cleaning lady checked us in and even though she only spoke Italian, communicating with her was easy and she was super sweet. The actual apartment itself is just lovely. Impeccably clean, smartly designed/decorated. Plus there were labels/instructions everywhere which was nice too. We went to Rome in early July, so the heat was intense! But the air conditioner was very efficient, keeping us nice and cool. We even got cold at night. My friend slept on the pullout couch and said it was very comfortable. The bathrooms are really nice too, and even had some toiletries stocked in them.
Overall we had a fabulous stay at this comfortable apartment. Would definitely recommend to others!