The apartment itself was very nice overall but due to some issues it was not a great experience for us.
Martina was responsive with communication and requests.
The main issues we had were that the air conditioning was not working when we arrived in the heat of August. I communicated to the hist that it needed to be serviced since both units (one in bedroom and one in living room) were not cooling the unit at all. I asked her if the filters had been cleaned and maintained. The host assured me that the house cleaners do this each week due to Covid requirements.
After a very hot and very uncomfortable sleepless night I decided to investigate the A/C myself as it was unbearable and we had 2 more nights to stay. Upon investigation I found that both AC filters hadn't been cleaned in months or maybe years as they were completely clogged with a very thick layer dirt & dust. I removed the filters and the AC actually started putting out cold air and cooled the apartment down right away!
I sent pictures to the host and she stated that she'd have the cleaners come clean the filters (which they eventually did).
The bathroom sink was completely clogged and required us to wait until our last day to be repaired by a plumber.
On our 2nd night, with the AC now working, the power went out for the apartment resulting in us waking up to a very hot and stuffy apartment at 3am.I remembered reading something about "if the power goes out" somewhere but it took a long time to find the information to reset the breakers. After getting all of this complete and waiting for the apartment cool down again, it was another sleepless night.
All of this greatly impacted our 3 days of sightseeing in Rome as we were exhausted the whole time.
I guess the thing that bothers me most is that the host never once thanked me for discovering the problems with her AC nor acknowledged that she was wrong in stating that the AC was properly maintained (along with the sink drain). A simple thank you or some
compensation would have been appropriate and appreciated as we paid good money for a couple of lousy nights sleep.
Overall this apartment could have been a great experience but due to some issues it was not so for us. After we had most of the issues resolved, the apartment should be a better for the next guests.