I had one of my best airbnb stays in Alessia & Ilio's place! They have just taken over management at the start of this year so please be graceful to them as they try their best to accommodate to your every request. Despite not being able to speak english, communication was smooth with a translator app.
We were scheduled to check-in at 1130pm but was held back by the public transport in Italy (beware of public buses in Italy as they are known for their tardiness) and Ilio offered to pick us up at 1145pm from the nearest train station! Despite the untimely hour, Ilio still maintained a friendly disposition and assured us that it was of no trouble at all.
I had a little hiccup on my way to their hotel so I needed to visit the neighbourhood police station and Ilio and his sister fetched me there the next morning. The sister even accompanied me to speak to the officer which was a really kind gesture.
(1) Check-in and checkouts are smooth and flexible
(2) Breakfast was prepared timely, which various options available
(3) There is even free transfer from the hotel to the airport (Ciampino Airport, 10mins drive) and train station (Anagnina station, 5mins drive)
(4) The room is clean and accurate as shown in pictures
We had an amazing albeit short stay and recommend this place to anyone that wishes to stay near the airport. Wishing the best to Alessia and Ilio for their hard work and hope Hotel Vienna to be a success for the future to come.
*Very inspring quote from the owners themselves, "Business here is good only because we use our hearts to work" - Ilio