My family’s experience for this six night stay was mixed. The location is great, the unit was clean and it was nice to have four bedrooms/baths.
The main issue was a lack of communication. When our flight arrived in Rome, we hadn’t received any check-in instructions. Violetta had offered to arrange a taxi from the airport (which I appreciated), but there was no driver holding up my name as promised. I had provided Violetta with my cell several weeks earlier, but my only option for contacting her was through Airbnb. After messaging Violetta for two hours with no response, I arranged for my own taxi (which wasn’t an easy process) to take my family of five to the address of the apartment, hoping we would hear from her while on the way. She responded to my message that I had arranged my own taxi, stating the driver she had arranged had been involved in a minor accident.
The first night of our stay, we decided to stay in and make a meal so we could talk and relax after a long day of travel. The kitchen is small (and only big enough for 1 person at a time as it’s narrow), but sufficient. The kitchen sink drain quickly became clogged. I messaged Violetta and she had it fixed the next morning, which was great. However, she sent me a message in which she blamed me for causing the issue by putting food in the drain, expressed concern that the kitchen was very dirty (we hadn’t yet finished hand washing all the dishes as the dishwasher was broken), and even stated we should be careful with the bed sheets which she said were high quality.
This interaction was concerning and made my family feel unwelcome. I let Violetta know we are very respectful guests and she was welcome to reinspect the apartment the next day, once we had a chance to finish hand washing the dishes. Violetta was better with communication the rest of the stay (including messaging me twice to offer to wash our towels mid-stay for $50, which I declined).