Our family of 4 (with school aged kids) had a terrific stay at Chiara's apartment. Communication was good, and we were met promptly when we arrived. The lady who greeted us was nice and helpful and gave good explanations of everything. The stairs may be a turnoff for some but we found they were wide and well-lit and not too difficult compared to other Italian apartments we've stayed in. The apartment was spacious, comfortable, character-filled and generally very clean. We really appreciated having two bathrooms; the water pressure was good and there were plenty of towels for our needs. Beds were comfortable and the air conditioning worked very well. We took advantage of the laundry equipment to catch up on our washing - the machine worked well and there was plenty of drying space in one of the bathrooms and also on the rack provided. The wifi service was good. The kitchen was small but functional; the dishwasher wasn't working at the time we were there, but that wasn't a big problem for us as we were mostly eating out anyway. The apartment is really well located (only a minute from the metro station and very close to Spanish Steps, Trevi Fountain and easy walking distance to many monuments and attractions) and in a very safe area. We appreciated having the pinboard with details of local supermarkets, pharmacies etc. Many of the restaurants around the neighbourhood are a bit touristy and overpriced, but we had tasty panini from the little place immediately downstairs, and a delicious meal at Osteria Barberini. Chiara was very accommodating for a late checkout, which was great.