It was the worst experience I had with airbnb, and with a host promoted by them.
Giulio is the host. My wife and I we had a 13-night reservation. When we arrived, Giulio did not come to greet us, but his partner, Iulia, who does not speak English, and she has a hard time speaking Italian. We found that we were going to live in a small two-room apartment, a small kitchen and a bathroom with toilet, together with Giulio and Iulia. This is not stated in the airbnb offer. The apartment was dirty and smelled bad. The kitchen table, when I touched it, was sticky. The fridge was full of food from the hosts. No place had been left for us. The bedroom could only hold a bed, a tiny table and a large closet, very high and a single chair. The other chair was in the kitchen. 2 chairs for 4 people. There were a very little space left for us. In that big closet they were left for us a place about 0.5 m wide and about 3 meters high. The rest of the closet was locked. The hangers were up at 3 m and could be accessed with a long pole with a hook at the end. Irina and then Giulio (on the phone- he didnt show himself) spoke to us aggressively, rudely, disrespectful. When we asked Irina to make room for our luggage, she reproached us for coming with too many clothes and told us to put them on the floor outside the room we had booked. We immediately started looking for another reservation so that we could have a place to sleep in normal conditions that night. I regret i didn't take photos. Then I canceled the reservation at Giulio. He threatened to sue us, I don't know for what. He threatened us and accused us of invented things.
Airbnb, after Giulio and his partner ruined our vacation, even though we didn't sleep a night in Giulio's apartment, found it appropriate to punish us too, approving a refinancing of only 55% of the amount we had paid already.