Rene was so kind! The map he hands out at check in really makes it easy to find your way around, with all the big tourist spots to hit. He was also very helpful with the transportation to the airport. We had a 6:30 am flight, so at first we asked him to arrange a shuttle for us, but once he told us about the TAM bus service that runs 24 hours and we decided to go that way instead, he was very nice and cancelled the shuttle for us as well!