We got very detailed and thorough instructions on the check in process and how to open the several doors to get to the apartment inside a beautiful courtyard. The first night the Wi-Fi wasn’t working and I sent him a message. Before we were awake the next morning, another worker and he were outside trying to fix it. It was done by 9am. International travelers depend on wifi and I was super thankful that he got it fixed so quickly and seemed to care about our experience. He asked several times via messages if everything was going OK and if there was anything he could do to make our stay more pleasant. Really enjoyed our time in Rome and staying with this host!