As others have noted, Matteo was an excellent communicator, anticipating needs and also responding to any questions and concerns that arose. The check in process is exceedingly easy. He provides multiple keys so if there is a big group, they can split up and not worry. Its proximity to the metro provides for easy transport, along with quick access to the walls of the Vatican. The place was quiet and provided a nice place to rest. An overall nice and easy stay in Rome.