Eleonora is a very genlte person who answered politely to all our messages. though, we have two issues to mention , firstly the appartment is old and not exactly as shown in the pictures and secondly we had serious issues with the automatic system for check in. we arrived at night and it was supposed to work remotely and open the doors but it took a lot of attempts and patience. maybe we were unlucky , or there is an issues woth the automatic procedure of the oppening of the doors.Despite those, the appartment is well located near a metro station and convenient for 4 persons as we were.