The apartment is located on the first floor right beside the elevator. It gets pretty noisy when people are waiting for the elevator (even late at night).
Leonardo met us at the apartment and provided details about it. He was nice.
Chiara was quick to respond to our messages when we were booking this apartment. However, there were long delays when we had questions about check in. It took her around a week to respond to that question. We tried to obtain information about our checkin before our trip to Europe (around 2 weeks before our stay here). We did not get clear instructions until a week before our stay. Luckily, we had access to the internet during our time in Europe so we were able to get this information.
Grocery store and some restaurants are nearby (1-5 mins walk). Tram 3 and 19 stops in front of the apartment. They will take you to most tourist attractions but they come roughly every 20 minutes. If you want to go to Termini station, you need to walk around 10 minutes from the apartment to catch another Tram that will take you there.