If we could give Tom, Giovanni, and this home 10 stars we would. Tom went out of his way to accommodate our needs - he always responded instantaneously and provided great recommendations for us as we were deciding what to see during out 9 day stay; when the WiFi went down due to a service provider issue he even provided us with a personal wifi device to use so we could book all of our tours effectively. Giovanni's restaurant recommendations were AMAZING and allowed us to experience the best food we've ever had at reasonable prices avoiding tourist traps. The place was sparkling clean and had everything we needed. The A/C worked well even despite the high heat of Rome's summer. Just be prepared to walk up several flights of stairs, as there is no lift - but we got used to it quickly and it was not an issue for us; Giovanni even insisted on even carry our bags up for us when we first arrived! Thank you for a great first stay in Rome, we can't wait to return already!