Apartment is big and very well located, just a few minutes from Fontana di Trevi. Unfortunately, the customer service is terrible. Host referred us to a lady for check in, forcing us to communicate outside Airbnb chat. After communicating with her, she offered to let us check in at 1:30pm. Unfortunately, she arrived 50min late. We had to wait outside the apartment at 37C with our bags. When she opened apartment, it wasn’t clean yet. When we complained about the wait, she started to scream at us and even threatened us to kick us out of the apartment at that time… she called us “rude” and left the keys and slammed the door and left.
We had to wait another hour for the cleaning services to finish. Apartment wasn’t thoroughly cleaned, it was never vacuumed or mopped.
We had access to apartment at 3:30pm.
All this delay made us miss our Colosseum tickets.
For check-out, we had someone at 10am o’clock asking us to leave apartment.
The day before departure I texted host to see if he offered any baggage storage. He never responded.
No Champaign was on the kitchen as advertised…
When I reported a shower malfunction, host asked me to coordinate with provider to fix it (expecting us to wait at apartment until provider could come to fix shower, because he didn’t want to send someone to open apartment).