Lovely place, location was close to many restaurants and shopping. Unfortunately an unexplained power outage resulted in no air conditioning on a very hot and sultry night. While late, our messages to Caren went unanswered. We were a one night stay on a return trip from Sorrento and apparently were deemed not a priority after checking out. Caren’s reply days after check out was to tell us that a manual was in the apartment that could have assisted us with the air conditioning. I hate to leave a bad review, but as a regular Airbnb user I was so disappointed with how we were treated. Hopefully there is more to the story, but Caren did not respond at all after we described that there was no electricity going to the thermostat to reboot the system per the manual which we had found and used. Apologies and a prompt response would have gone a long way. We have had much better experiences and will not be back.