I sent ernesto a message the minute i booked asking if we can pass by drop our bags earlier than check in time, ernesto replied the day of our arrival saying he won't be home before 2 pm check in is at 3pm. and we arrived back to rome at 11:30 am, i tried calling him several times he never picked up he only picked up at exactly 2 pm!!! we had to wait under the house while he was in the house the whole time.. i only check the bathroom and it was in a poor condition (no soap, and not clean) i came back around 9pm took my bags and went to a hotel!