Matteo was great! We checked in last minute and he was very accommodating, the only problems were the keys and the hot water. You have to slowly giggle the key to the right, which was hard in the beginning. We also did not know that you had to turn the hot water on in advance and had trouble finding the switch (it is outside of the bathroom door with the light switch) Other than that we had an amazing time, it was perfect, great location, AC, and wifi!!