We had reserved the Colorato Apartment but there was a problem with the gas in the building on the day of our arrival. There was no gas in the building at all, meaning no hot water, and no fix time in sight. Marco, and his son, Matteo, explained the situation and our options: stay and deal with cold water, or stay in another apartment they had available nearby. We opted for the other apartment and they drove us there. It was large, clean, and very comfortable. The only drawback was the lack of a washer and dryer, which the Colorato Apartment had. Marco, however, reimbursed us for the money we spent doing laundry. Also, when we couldn't get the coffee maker to work correctly, Marco brought over a new one at the soonest opportunity. We found Marco, and Matteo, friendly, responsive, and eager to make our stay a pleasant one.