Not great. I emailed Daniela and Max the day before we arrived about how we should let them know we were there, and they never responded. When my friend and I arrived about 10 minutes after midnight, we had to decipher faded names on a gate and buzz up. By sheer luck, we found the correct one. In the apartment, Max met us with a bit of hostility.( My friend was supposed to arrive earlier but his plane had been delayed so he decided to wait for me at Termini, so I wouldn't be roaming around Rome at night by myself. - I am a young woman.) We found the beds to be uncomfortable and couldn't get any hot water to shower with the second and third days. On the third night, they were throwing a large party, and people were talking loudly outside our door well after 1 am. Not an ideal stay to say the least.