Massimo was always very quick to reply to any text I sent him. Our checking was easy, Katerina met us and showed us the place and gave some good suggestions for restaurants. The neighbourhood is amazing for local places to eat one better than the next. I recommend staying in this neighbourhood. We had a problem with this listing though. We only chose it because it had a washing machine and if you are backpacking Europe like us that is an essential. We were told when we got there by Katerina that the washing machine didn't work. It shouldn't be in the listing if it doesn't work. Also the shower isn't very strong, it has some kind of leak in the line so barely any water comes out of the head and the hot water runs out in 5 minutes. The toaster also didn't work and we didn't find the bed very comfortable. It did have a rooftop terrace that was great to sit up there and have a nice bottle of wine after a long day or to dry your laundry after you washed it in the shower lol. Massimo did refund some of our money because of the washing machine but if I'm going to be honest out of all of the airbnb's we stayed at in Europe this was our least favourite.
P.s someone would also ring the doorbell every single morning a couple of times all three days we were there.