My wife and I spent 17 days in Rome staying at the apartment. Our daughter was a couple of days in Rome, too. As this happened in Nov-Dec the weather was not so warm and I think we spent longer time in the apartment as the average guests. This effects on our evaluation as we saw more of the services than the guest staying 2-3 days stay. The apartment is modern and equipped with modern kitchen device, all great brand products. Even if we stayed in the middle of Trastevere the area and the house were rather quiet and most of the neighbors are Italian, which is great. When arriving the self-check-in was easy and the flat was well cleaned for us. The elevator was working well the time we stayed, which was important as the rooms are in the 5th floor (you have to walk a few stairs to reach the door of the flat. There is a rather good restaurant two meters from the outdoor and many great restaurants within 500 meters. The rooms clearly suit better for two guests than a bigger team, because the sofa in the living room is not very comfortable to sleep and even to sit.

We had some issues with our stay, which did not make our impression on the host Valerio very positive. There were two modern tv sets, but they only worked three last days of the 17. The reason was a problem with the antenna. It was not nice to concentrate meeting first Valerio and then two times the antenna guy (nice professional person) during three days. We were really unhappy not to see the channels.
The second thing is that although we had told that our daughter will be coming for two nights and asked for bed linen for her Valerio forgot this. He wrote that he is sorry, but then wrote. that “we should have remained him about this” (though I had done this earlier). Why wasn’t the bed linen there already when we arrived?? I met Valerio once because of the tv problem and while his visit I made suggestions for some small improvements in the apartment. He did not want to listen at all. He pointed out that he has got great evaluations on the flat, so everything is fine. It is very odd if somebody, who is living of customer service reacts like this, like “be quiet you don’t know anything of the business”. By the way I have spent 30 years in service business as one of the partners in a global company. We also pointed out that because of the poor installation of the modern and probably rather new windows the water came in from the corner of the window when it was raining. We did not ask to fix this, but his response was poor. However, he handled rather quickly the situation with the shower as the drain was not working well and the water came to the bathroom floor. The nice cleaning lady fixed the matter quickly and well. By the way Valerio says that his response time to messages is one hour. This is not true.

The heating system might not be ideal in winter. In this apartment the radiators where burning hot when the system was warming water to circulate it and next hour there was no warming at all the radiators staying totally cold. Same with the shower, sudden change between hot and cold. It would probably be more effective and cheaper to keep a much lower heat in the radiators all the time. It would certainly be nicer for the guests staying in the rooms. But as said, this is not a major issue, just wanted to mention it as in our cold home country we seldom have problems with heating the rooms in winter time. And remember not to boil water and use the dish machine at the same time, because this cuts the whole electricity in the flat.
Our message to Valerio is: You can never improve your business if you don’t listen to the clients.