Elisabetta was excellent. Her responses were prompt and very informative. Victoria greeted us at the room and was very welcoming. The room was beautiful and exactly as depicted. The location is perfect and safe for traveling by foot around Rome. My favorite place in the city was a short ten minute walk away to the Pantheon where the night life was relaxing and fun. I had a slight issue getting back to my flight and elisabetta helped get me there with excellent customer service. I would highly recommend this place.