Clarabella was very polite and helpful. She asked the time of arrival and the time of departure so that everything would be in order. She even let us leave our baggage and recollect it later, after the check out. The industrial look room was clean and the bed was really comfortable. There was a refrigerator and a dresser in the room where there are some choices for breakfast. The location is 10 minutes away on foot from termini station in a quiet neighborhood.