Max was so nice and helpful from start, before I arrived he made sure I knew what to do once I got on the metro and actually met up with me and my friend at one of the stops and took us on a small driving tour of Rome. I really appreciate that he took the time to show us some of his favorite local places and he was super helpful whenever we had questions. This was actually our first Airbnb experience and because of Max we've really enjoyed the whole process and will totally use Airbnb again.