Patrizia is great (although we never met her in person)! She provided us with plenty of useful information already before arrival. She is very communicative (SMS and e-mail answers within minutes/hours). Patrizia is also very considerate and service-minded. When we arrived the shower did not work - no water pressure and the boiler turned on/off rather haphazardly. Patrizia sent for a repair man the day after.
Location is good; a nice neighborhood with all the services needed nearby. The only drawback is the communications. Although there are plenty of bus lines, you often need to make one change of lines on the way to the city center, which is a hassle since the bus line maps are not very clear and seem to have been changed (our guide was new though). This is not something you may blame Patrizia for though. All in all, a great stay in a well-equipped apartment.