We never actually got to stay in this apartment that we booked. We booked our stay 6 months ago and we were contacted by Angelo the day before we arrived to say that our apartment had water problems and would we be willing to stay in another apartment that Angelo manages close by in the Campo de Fiori/Piazza Navona area. We agreed. His colleague Rosario (sp?) met us and we checked it out and everything seemed fine until she told us that in two days we’d be moved again. I asked if it was to our original apartment and she said yes. Obviously there was a language problem because after we’d packed and moved we found ourselves way out by the Termini (train station). The first replacement apartment Angelo put us in (which we agreed to) was fine, the second one was not. Too far from everything we wanted to be able to walk to. We contacted Angelo and he told us it was a great apartment, but if we didn’t like it we could leave and get a refund for 3 of our 6 nights that we paid for. He put us in touch with Airbnb customer service to try to find replacement accommodations, but by this time we’d already checked Airbnb and there was nothing left in our price range and our chosen neighborhood. We ended up staying the last three nights in an amazing hotel, Terrace Pantheon Relais, and we thoroughly enjoyed our last three days and nights in Rome.
Maybe if we’d met or talked to Angelo in person we could have worked this out, but his colleague couldn’t explain to us clearly what was happening and told us that Angelo was at work and couldn’t be contacted until later. We’ve stayed at many Airbnb’s in the past and this is the first time that we’ve run into a problem.