This was our first trip to Rome and our first time utilizing Air BnB. Our hosts was very helpful and quick to respond right away to my inquiries. They helped organized a taxi to pick us up. The apt looked exactly as posted and described. We were greeted outside by super nice Francesca with the keys and she helped us with our luggage. They checked in on us via text a couple of times and asked if we needed a taxi to take us back to the airport the night before we were to leave. Wifi is good ans free. There was a welcoming gift of a bottle of sparkling rose wine, fresh Apricots and bottled water! They also provide towels. Francesca was so sweet and helpful with showing us around the apt and familiarizing us with the area with the maps provided, since she is also a tour guide. The location was perfect! Right behind the Vatican, a few blocks away from restaurants and stores. Definitely get gelato at Capitan Cono on your way to or back from the Vatican. We didn't utilize the bikes they provided but it was nice it was there. Huge bonus was having a laundry machine since the weather in Rome the whole time we were there was 95+ degrees. I would HIGHLY recommended staying here!!! We will definitely be returning when we come to visit Rome again! Graci for you hospitality ladies!