My husband and I spent 3 days in Carmen's apartment and I would highly recommend it. Communication with her was very easy and she met us on arrival and explained everything we needed. Unfortunately we were sick the whole time so didn't get out much, but the apartment was the perfect oasis to recover from our travels, and the location was amazing for the sightseeing we did manage. The only downside was that it was hard to heat the lower floor, which made drying laundry difficult, but that won't keep us from a return visit!