Andrea was helpful, friendly and very responsive. The place was really nice, comfortable, clean, super close to Termini station which was very convenient for links to the airport and the place was easy to get into with the information provided. The only small downside (no fault of Andrea’s!) was that it was fairly noisy at points during the evening and night as a tram runs outside the window and there are some restaurants and traffic going past. The blackout shutters were fantastic though, really nice bathroom, good WiFi connection, lovely toiletries provided and a nice big bed.