Patrizia met us right on time and was in good contact with us. She also arranged a car service for us to get to the airport which was very helpful. The location of the apartment is fantastic on a cheerful tiny street full of restaurants, gelato and shops. And very close to Piazza Navona. The apartment is two levels on the ground floor which is useful if you have luggage. The upstairs bedrooms are nice, clean and very comfortable and the double windows block all noise. The downstairs kitchen and sitting room were a disappointment because that level is a bit dismal and small. My daughter has celiac so we had planned to cook some of our meals to make it easier but it is not a comfortable kitchen to cook a meal in or eat in. There are no windows and the concrete stairs up are dark. So we used that level to keep our luggage and enjoyed the upstairs which is nice. The bathroom is large and very clean and well supplied. And linens and towels are nice too!