I communicated with Carol the day prior to our arrival and she said we could drop off our bags early, which was nice. However, when we came back at 8pm, the room was a doll dirty from previous guests. Dirty towels, hair everywhere, garbage. It took a few minutes to get a hold of Carol/Matteo. She said there was a mix up with a cleaning person and that he’s coming. He did come in 30 minutes and cleaned pretty quick, however the whole experience was a bit spoiled. Hot water doesn’t last you even 5 minutes so you have to turn the shower on/off so you don’t freeze. Communication wasn’t the best. Sometimes they just wouldn’t return your messages. Location was good though. Very central, walkable to a lot of attractions and metro line like a min away. There are a lot of little hotels around for a similar price so take your pick.