Emanuela and Vivian were great contacts during our rent of this space on our vacation to Rome. The location was perfect, as it was very close to Termini station, as well as walking distance to many fine restaurants. The air conditioning system worked well except for in one room, and this combined with one of the hottest summers didn't make for one of the most comfortable sleeping arrangements.
Our hosts were quick to respond however in trying to help resolve this, but I noticed a lack of A/C power across all of Italy, not just this one stop. The washer/dryer did not have any included English instructions, and a piece of the handle snapped off during our first time opening the machine. I found the handle piece online for around 45 Euro, yet the work order and part for someone to fix came out to more around 120 Euro. This is something that we are taking care of, yet I feel the machine is not the best one to have in a heavy traffic apartment. It is a small combo unit like one I've had in an old apartment years back, and never thought of it as a good, quality machine.
Other than the A/C and broken Washer/Dryer handle, our stay in Rome was amazing and I found our host very accommodating and friendly.