The room and bathroom are clean, as the pictures show, and actually comfortable. Location is ok for the price we pay and as shown in the map. At the first day we broke a key and Hassan and Federica solved the problem real quick without charging us. Unfortunately, there were several miscommunication problems with Federica and Hassan that made us feel a little insecure. Also, we were only able to checkin at 1pm but in the appartment it was written that it could have been earlier.
Besides that, Federica responds real quick but her messages about the extra payments are confusing and it felt like her and Hassan (who is the one that takes care of the appartment) didn’t communicate well. She was kinda unpolite when we talked about the price and when to pay for the air conditioning (5 euros per night or day ?). We left 15 euros for the 3 nights we used the air conditioning but Federica only found 10 in the room. What we presume was a problem between her and Hassan…