The apartment was okay. It was spacious and in a wonderful location. I could have absolutely dealt with the apartment and would have had no complaints...it was the check-in and check-out that were messy. I messaged the host days before arrival to ask for clear instructions for check in, to which I did not get a response. Upon arrival, we were given no instruction as to which apartment was ours. We were handed a set of 4 keys with no description by the restaurant next door (not the host) and sent to find the apartment. We were told “3.” This did not mean apartment 3, it meant the 3rd floor...at which you had to use one of the 4 keys to unlock a new hallway, at the end of which was our apartment. It was very difficult to find with no instruction. We settled in nicely and enjoyed our stay. The evening before check-out, Guglielmo sent me a message asking for €63 extra for city tax to be left on the table. As it was our final night in Italy and I did not purchase a data plan, I did not receive this message until late. Guglielmo came relentlessly knocking and ringing the doorbell at 10:30 that night while my husband was in the shower to make sure he would get his extra money that had never been mentioned until the day of. Being in an unfamiliar country, this was extremely unsettling to have somebody banging on the door that late. After hearing about these taxes, I searched the listing long and hard for mention of this charge. I found it nowhere on the mobile site. We did find an AirBnB page that said that any extra taxes must be clearly stated on the listing and must be dealt with at check-in, and to never give the host extra cash directly...only through the app. When I did not leave the money before our 7 AM flight the next morning, I sent Guglielmo a message explaining why we did not leave money but offered that if he could show me where in the listing it said this, I would surely pay him. He sent a nasty message in which he said he does not have to tell the guests about the taxes because they all know about them and said that I did too. He accused me of shorting him on purpose which was uncalled for in his messy situation. This was not a money situation as I had stayed for 9 nights, but a question of Guglielmo trying to get extra money at the last minute. I stayed in other AirBnBs in Italy with no issues whatsoever with anything of this nature. The apartment was fine, the service was absolutely terrible.