I'm very disappointed from this host. On 18.05.2016 I made a reservation for dates from 29.05-02.06.2016 which I prepaid and he accepted both reservation and my money. On 25.05.2016 I received an e-mail from the host with instruction how to reach the apartment and pass code for the barrier to enter with our car in the street. Later I sent him e-mail that our arrival will be on 29.05 at 20:00 hrs and 1 hr before reach his address I will call on his mobile.
On our way to Rome we tried to call him couple of times but the mobile operator informed that the phone is out of reach or switched off. So at 19:30 hrs we were at the lane in front of the apartment, trying to reach our host on his mobile phone again and again ... but it was still not switched on. Meanwhile I sent him a message via Airbnb and sms with info that we are at the address and request to call me ... At 20:30 hrs he finally switched his phone on and accepted my call. What was our surprise when he told us that he has problem with some kind tube in the apartment and he cancelled the reservation.!!!?!?!?!? Once again to remind that this happened at 20:30 hrs in Rome (without any previous info for cancellation from his side). He said that he informed Airbnb and they should informed me (Why he did not do this, so simple to send me one e-mail or sms), this was not true because later on from Airbnb contact me and said that the host never asked them to cancel this reservation. He said sorry, and that he will refund all amount. As you can imagine we were in very complicated situation in the evening in Rome to try to find where to sleep on reasonable price. Next day I received the message via Airbnb site that he offers me the amount of EUR 208 instead of EUR 247 which I dully paid when I made the reservation. This is so called monkey business. This was almost strange. I declined this offer and sent him a message that I expect fully refund of EUR 247. No answer anymore from him. I contacted the Airbnb via help center and they kindly remitted full amount to my bank account. So finally I STRONGLY DO NOT RECOMMEND THIS HOST! NEVER CATCH ON HIS HOOK! If you want to spend a few good days in Rome NEVER USE THIS HOST!