We arrived later in the day on Sunday (about 16:00. I called Anna and we were instructed to pick up the keys at a cafe located next door. The room was lovely and the bed very comfortable. It was located in a perfect area of Rome--near the Colosseum and near the train station. Breakfast was good and Curt, the on site person, was very cordial. The only complain is that our room did not have it's own bathroom and the advertisement is unclear that some rooms do not. I did not bring a bathrobe so mid-night bathroom trips involved me getting dressed. Just check to see if you are getting the rooms with a private bathroom, if that is important to you.