Gian was organised and communicated well. He organised a car transfer from the airport for us and that went smoothly. The check in process was clear and easy. We had a problem with the air con leaking while we were out with a lot of water on the floor, and the fridge leaked water. Gian responded within minutes and organised these to be fixed quickly. because of this though the apartment was stuffy until it was fixed. Having a washing machine was really helpful. Location was great and within walking distance to many places. The beds could do with some new pillows, but that is an easy fix. Thanks again for having us.