Carmen made us all feel very welcome and was extremely helpful. She provided us with information on Rome, a city we had never visited before and also helped us with booking taxis and printing off our boarding passes for our flight back to the UK. The apartment was clean and fresh smelling and we all appreciated the comfortable beds and great air conditioning after a hot few days in Orvieto! There was plenty of tea and coffee provided and even a nice bottle of bubbly in the fridge. Carmen was also accommodating on our check out day allowing us plenty of time And being able to leave our luggage in the apartment till 6.30pm. This was despite the fact she had guests arriving shortly afterwards. The apartment was good value for money for a family of four adults and, although the decor wasn't to my taste, I would definitely recommend staying there.