We didn’t have any real issues with the place…until we checked out. It’s a nice modern apartment in a quiet location and very close to the subway. Those are the main positives. We did have trouble keeping mosquitoes out of the apartment, and I was bitten while sleeping, but that is not a big deal. The bad part of our experience was a lack of communication and misunderstanding with the owners. The man who let us into the apartment did not speak a single word of English, so we were left with the keys and nothing else, no instructions (this was completely different than what their listing describes for your arrival). Then on our first night, the hot water wasn’t working, so we had to call the owners. They came over quickly and fixed the issue and collected the city tax, then left. Two days later, as we were literally boarding a plane to leave Rome, we received an angry message from them telling us that they were locked out of the apartment because the keys were left in the door and that they would bill us for getting it open. Since they did not seem extremely polite when they came to fix the water, I wasn’t surprised by their tone, but the fact is that we do not have double-sided locks like that where we are from, and we did not know leaving the keys in the lock was bad. Typically, any Airbnb apartment will have specific instructions for where to leave the keys. We stayed at four different places on our trip, and this was the only one that left no information about where to leave the keys. We exchanged several messages with the owners, who claimed that they did tell us where to leave the keys, but that is not the case. After this suddenly ugly situation, we are honestly debating whether or not to use Airbnb in the future or just use hotels. We feel like apartment owners can get away with unprofessional behavior and then try to stick us with the liability if something goes wrong.