it's extremley uncomplicated to deal with luis, we chose our arriving time and the time to leave and he was there and totaly punctual. the flat is a nice cosy place in a very nice neigbourhood with bars and loads of tipical roman restaurants and it is really close to every where one likes to go in rome. me and my girlfriend we finaly used our 3 day pas for the publictransport only 2 times in 4 days.