Right from the start the process was so nice and easy. Vivi was very quick to respond and gave me all the information I needed before I booked. After I booked I was given all the information I needed. Arriving at the apartment I was greeted by Vivi's mum who was lovely and spent time showing me how everything worked and where things were in the local area. Even drawing a map of where supermarkets and the local baker was. I was given a list of local places to eat which were good and details of the transport systems. I cannot speak more highly of Vivi and her mum. The apartment was lovely, clean spacious and very comfortable with a good location to the train station. Highly recommend this apartment!