She was there when we arrived, showed us everything in the apartment. Had a folder in English describing how to use the stove, dishwasher and wash/dryer. This was extremely helpful. The air conditioning was very welcome. She made it feel like we were living in our own apartment and not one we were renting. The metro was very close by and easy to use. There were also buses close but we didn't use them. Stores close within walking distance. Had to be creative about where to take our dog for a potty place but that really wasn't that hard.