First, I want to say Ortensia is AMAZING. She was an incredible resource, extremely attentive, and very caring during my trip. I can see why everyone would give a 5 star review solely because of her.
However, I had a difficult stay in this Airbnb. The location is wonderful, but during my stay the heat went out, and there was a noisy group of people above me. I didn't sleep for two days, and ended up being sick my entire time in Italy.
If you sleep like a rock...book this place immediately. It is clean, Ortensia is wonderful, and it's a great location. However, if you are bothered by heavy footsteps at 6 am for hours....booking this place is risk. It really depends on who is staying above you.
I am conflicted leaving this review, because Ortensia was quick to try to remedy every problem and was very kind. However, I also feel sad that I was sick my entire trip from the noise and the issues with the flat.