We met an agent to be let in. Never met the owner. Place was spacious and clean. There was a tremendous amount of street noise at night. We kept the windows open b/c no one mentioned the a/c (it is late November and they only showed us how to work the heater) but it was too stuffy without some air. Most nights we didn't sleep well b/c the noise but, on the last night, I realized there was a/c and we closed them and slept. Loved that this was not in the middle of the tourist area. Very close to Piazza Novana although we didn't ever eat there. Also very close to the Panthenon. By the way, the beds and pillows are both very firm so if you are used to feather pillows or soft bedding, bring your own.