It all started with good communication with Massimo before checking in, BUT we came from a long trip and wanted to take a shower and oh surprise there is no hot water! I told Massimo and he didn't answer me that day, but until the next day close to noon. I also told him that the shower was very dirty and that there was black fungus all around the tiles, I'm not exaggerating it was disgusting and since Massimo did not answer until the next day and I could not take a shower, Massimo came to repair it until the next day and another thing that bothers me a lot I had the a/c on and I left it on while I went to have a coffee outside and I was going to be back to the apartment to rest and I realize that the person who came to repair came to my apartment and turned off the a/c without my consent, The person is supposed to come only for repair the boiler and not for supervise and ended up going into the bedroom to turn off the a/c , that was not necessary. The situation does not end there, I asked him if he could keep my luggage because my train left a few hours after check out and he did not want to because there were other guests who came, which I understand, but I have stayed in thousands of airbnb and Everyone has taken care of my bags, either in the room I rent or at their homes, because they try to help you, Massimo sent me to a storage luggage and I ended up paying $50 euros to store them.