Anna was speedy in replying to our queries pre trip and kind enough to let us check in earlier than the allotted time. She was present throughout the check in and spent a good 30 minutes of her time showing us the various bus and metro routes, as well as outlining the nearest good supermarkets and restaurants which helped us out a lot. The apartment is as good as the previous reviews mention with all the amenities that you could want. We had a great time, in a great apartment with a fantastic and considerate host. Thanks Anna