This was our first experience with airbnb, and what a terrific introduction. Luca met us at the apartment, and took the time to tell us about the apartment, how the electronics and appliances worked as well as the neighborhood, including the church next door and the amenities nearby. I thought the apartment was spacious, the bed was comfortable and clean, the hot water as well as water pressure was good. The internet connection was great. Plenty of storage for our stuff. Luca immediately replaced a lightbulb that wasn't working. He checked in on us through email. There is also an apartment manual to clarify rules and how things work, what's around etc. We just got back yesterday, sorry for the delay Luca! The only drawback-and this is minor-the staircase was steep and narrow. But most places in Europe are like that. Just in case someone has mobility issues, that is all. We would recommend his apartment and would stay there again, no doubt.