These are the facts of our trip. We arrived to the bar at 11 pm to pickup the keys and the code from the machine did not work. We tried several times, talked to the girl that is coordinating all the residences and she advised to talk to customer service. Talked to customer service and they said the key was never dropped off. Called the girl back and she said to walk to the building that there was a lockbox with another key waiting for us. So we did. We followed the instructions on the check in page and landed on the back of the building, could not find the lockbox. Called her back and she said we were at the wrong entrance (even though we followed the dice Fiona given). Walked again with all our luggage at midnight to the other entrance. Called her on video, and she realized there is no lockbox either. She said she would come in person to drop off the key. Bu then it was 12:45 am and we were waiting for in the middle of the street. We were very nervous because we had all our luggage with us, and it’s ivery lonely at night.
She came after 30 min and let us in. Apologized and left. Simone gave us a $20 refund the next day.
The place is really nice, very spacious and excellent location. I just wish the hosts actually took care of it.