We dealt with Marisa’s husband the whole time and he was great. We asked to drop our bags early and they already had the room ready for us. The location is fantastic - 10-20 min walking distance to all the major sites, except for maybe the Vatican. The room was small but it was all we needed as we were out and about the entire time. The street noise can be a little loud at night so be aware if you’re a light sleeper. There was a metro strike when we were there but could walk (20 mins) to Roma termini with our luggage to get to the airport.