Upon booking I was immediately contacted with information on how to access keys through the onsite reception service. The appartment was beautiful and looked just like the pictures. The neighborhood was perfect and felt really safe. Only a 6min walk from the Colosseum and a 10 min walk from the Colosseo train stop. This unit is on the fifth floor though so be aware, didn't bother me but was not listed in the listing. Overall it was a perfect place to stay in Rome.