Actually we have never meet with Jacopo, his girlfriend checked us in. She was friendly. Anyway, communication was ok but the reply time wasn't good. We didn't get a quick reply to our messages. Location was good, 30 minutes to Termini by walking also 4 stops by train and also 20 minutes to Collezium by walking. Room was not so clean but not so bad either, after all I can recommend if you do a price/quality filter.