The apartment we booked became unavailable the day before our trip due to those travelers contracting COVID.. Paola was able to switch us to another of her apartments, which was not even being rented at the time. She saved our trip! She met us at the new place, even earlier than anticipated, and was wonderful with explaining everything. She was quick to answer questions through message in the app, and made the process painless. Will definitely stay with Paola again!