Carolina was great! She was very responsive and willing to help at all times. The location is wonderful - just a short walk to Vatican City! The home is secure with key entry into the building and then card entry into the apartment. The rooms were clean and comfortable. Hot water at all times. Kitchen is equipped with a coffee maker, stovetop, and more. Carolina and Francesca provided sweet snacks and coffee for the entire stay. Each room has their own refrigerator. Overall- my large family was able to enjoy Rome fully and comfortably staying at this property. I definitely recommend and will keep this property in mind for any future trips. Check in/check out process was simple and easy.