I have ordered and paid 30euros extra for someone to come to the apartment and show us the smart lock and apartment facilities.
Appointment was at 15.00, when we were able to have the check in.
We were waiting for 30 minutes our host, but no one arrived.
Then I started calling to the emergency number explaining the situation.
I had never received a call back and I had to call again to the same line to open the door for us (it waw already 3:45 when we entered the apartment).
The elevator was not working and we had to curry our luggage to the 5th floor with the stairs.
Then I called again that someone will come to explain to us the smart lock (I remind you this a was a paid service of 30 euros).
Finally at 16.30 a very polite gentleman came, who spent only 5 minutes with us showing the smart lock, as he had another appointment.
After all this no one contacted me to return the 30 euros I have paid and of course not even to ask for an apology that we had to wait for 45 minutes outside the apartment !!!!
PS. The elevator was fixed at approximately 20.00.