We did not have a chance to meet Elisabetta but her coworkers were really helpful and friendly! The place is very clean, the room is made up each morning. It felt very much like a hotel service. The breakfast included in the morning was great! We were given a map with a list of recommended restaurants to try. The location is the greatest asset with this place. It is in the heart of everything, we walked to all the sites. You share the apartment with other guests. If they are not quiet, you can hear them quite clearly. Other than that we enjoyed our stay in the Pantheon suite!