I depend on accurate reviews and rating to make my decisions, so I’ll do my best to provide useful information regarding this accommodation.
This apartment is perfectly located, and the responsiveness of the team was excellent. If we reached out they replied and tried to make things right. It has the possibility to be 5 stars accommodation based on location alone. It’s a quiet street, just outside a busier area, easy walk to everything- and there’s a great restaurant right around the block “Mirragio”. We felt safe as two mature females and the apartment was clean. The bed was very comfortable.
Unfortunately, the apartment is missing a vital ingredient that distinguishes 5 star accommodations - more care and consideration for the guest experience. Some simple but essential things were missing.
1) There were no garbage pails in kitchen or bathroom. We foraged a tiny broken one from the balcony and used plastic bags from our purchases.
2) We were unable to use the cooking skillets and coffee pots (old school expresso style) as they were damaged (no handles) and the no-stick skillets scratched beyond use. We did request replacement coffee pots and after initially being told the they “ still work”, someone came by and provided a replacement. We probably could have asked for replacement skillets but by the time we discovered it we resigned ourselves to not cooking.
3) Small touch, the wardrobe hangers are very high up and out of easy reach for us as 5’5” tall individuals.
4) be careful trying to move the kitchen table. The top of the table is not attached he’d to the base.
The good news is all of these are easy fixes! Again, the location of the apartment and responsiveness of the team was excellent- A little more upfront maintenance and attention to the guest experience would easily make it a 5.0.