Check in was self serve. I loved this as it took away all the stress of deadlines as we were late to arrive. We never met Eduardo, but he was always a text away with a response time of under 5 minutes. Upon arrival, there was a email telling us all we had to do to get into the unit. Once we got into the unit there was a binder with all the information you need. Instructions for every piece of equipment, local restaurants, and even a weights and measurements index for conversion. A virtual "Renting for Dummies". We loved this apartment as it is in the city center. The kitchen was fully stocked, rooms nicely furnished, fold out beds were nice too. There is an elevator for under 300Kg, but making several small trips with luggage is better than lugging suitcases up 4 flights of stairs! The bathrooms were nicely tiled and clean and the apartment at night was quiet, despite being in the inner city. I was surprised. Very secure too. Locking building door as well as a modern and heavy apartment door with a solid lock mechanism. Parking was a bit of a pain and fiasco but for all who rent this unit, you can park along the Tiber River by using the parkomat and selecting "standard user". You drop in 4 EUR and get a 8 hour ticket. All day parking from 8am-11pm is 11 EUR. Availability fluctuated, but the parking garages are murder! 60EUR a night! The area is a nice residential/small shop layout. Crime seemed nonexistent and most people we encountered were tourists or denizens about their daily tasks. We walked from sun up to sun down and until 2 am one night and never once felt uneasy. I would highly recommend this unit to anyone staying in Rome. One thing though, it is an apartment, not a BNB.