Luca was great and very helpful at check-in. The location was AWESOME. seriously we loved it and could walk to everything. The unit was clean and cute (4th floor after a while can be tough but its good to work off all the pasta and wine!). Only problem for us was that we didn't have hot water during our stay (so showers were not fun!) but that was because their hot water heater burnt out shortly after we arrived so its not something that they knew about ahead of time. We dealt with it since we were only there for 3 nights and I am sure Luca fixed it as soon as we checked out. As soon as I told him he was very apologetic and we realize that these things happen. All in all, I would def. recommend staying at any of lucas listings at this location.