Cristiano was very patient with us as we were at least an hour late for our check-in due to a medical emergency that happened to our train on our way to Rome. He gave us the run down of the place, the city, and where the good restaurants are before leaving. The place was big, neat, and felt very secure, with bonus being on the first floor. It was close to a lot of attractions, notably the Vatican, so definitely a plus. Quick note though, the place is 10minutes away from the closest Metro (subway) station. If you have heavy luggage (like us), it can be quite the trek when you're already tired and hungry, so just a warning there. Overall the stay was great, and would probably book there again.