Sylvia and her mother were waiting for us outside when we arrived and insisted on carrying our bags for us. Couldn't have been nicer! There is a lift even though the apartment is on the first floor (2nd to those of you in the USA) which was great. The apartment was large with two bedrooms, living room, kitchen, bath, and everything was provided, even the makings for breakfast every day. Plus she left bottled water and a bottle of wine in the frig! There is Wi-fi in the apt., so if we had any questions, we just e-mailed her and she immediately responded. There were plenty of maps and books of Rome for our use, as well as lots of toiletries, hair dryer, etc., etc.