Me and three of my friends stayed at Laura&Max's place to attend a conference at MAXXI museum. We were busy at the time so when we found out that some set of towels were missing we decided that we should mention that the day after. However, max himself sent me a message asking me if everything was alright and when I mentioned that we had thos mishap he IMMEDIATELY took action to make sure our stay is perfect. I definitely reccomend this place!