Everyone was very kind and helpful. A lively "Bongiorno!" from the desk each morning, and the lovely lady serving coffee, juice, and breakfast was very patient and careful to understand exactly what we were asking for, despite our language barrier. The location was perfect! Less than 5min walk from Termini Station, and about 15min walk to the Colosseum. Private bathroom; the shower had great water pressure and plenty of hot water. The street outside became noisy very early in the morning, but if you want quiet, don't stay in the city center. The bed was as firm as I have ever slept on, but we prefer firm beds. We awoke each morning refreshed and well-rested without any soreness. Highly recommended!