The behavior of Cecilia and that of her mother was apathetic, impolite, they have no respect for the guest, there is no hospitality at all. In the bathroom there is smell of mold and some days even a smell of sewage also came out and invaded the whole house! The ventilation makes an annoying whistle for 2-3 min as soon as the light turns on. The shower tray was dirty. The hot water in the shower comes and goes every 3 minutes, from the shower head the water comes out with little intensity, it was very annoying to have a shower in this way. The shower doors do not close and consequently the water comes out. The towels they gave me were over used and one had also stains! The sheets in the bedroom were black ... I doubt if they were clean ... they didn't smell fresh...
When I arrived at her home I saw that the closet and drawers were 90% full of Cecilia's stuff! When I wrote to Cecilia that I needed more space she wrote me back: '' If you have all these needs you should have considered going to a hotel. There is so much of my stuff because it is my home...which I rent occasionally when I am not there. I think that the space in the closet and in the drawer in the bedroom are enough for a 12-day stay. " In my opinion this is not an answer from a responsible host who respects her guest. As everybody can understand by her own message, Cecilia is the kind of the host who does not want to provide any kind of service but she only wants to take advantage of the guest's money when she is not at home. She didn't even try to propose anything ... Since I didn't want to mix my stuff with Cecilia's, I kept everything in my bags and I wasted a lot of time every day packing and unpacking my bags.
Regarding to the check out, they made me leave the flat even an hour before the checking out time. On the Airbnb page of the flat was written at 12 and the made me leave at 11. The day before I asked Cecilia if / where I can leave my bags after the check-out because my departure was in the evening. Since Cecilia didn't answer me, I called her mother who spoke to me in a bad way, telling me that despite the house is going to be free she cannot let me leave my bags inside for 2-3 hours because they need to clean it and it was my problem what I was going to do with my suitcases after the check-out and before hanging up the phone told me ''Tomorrow morning at 11 you must have left, did you understand ?!'' I remained speechless by her bad behavior.
Then, at one o'clock at night Cecilia wrote to me a message that I had to leave at 11am and she couldn't let me leave my bags because they needed to prepare the house for the next guest who would arrive just in the afternoon after my check out. On the Airbnb page was seen that the flat would be free the next day as her mother had confirmed on the phone. Whatever the truth is about the guest, they have to provide a secure place, a valid solution for the suitcases of the guest who depart later...
As a result, after checking out at 11 I stayed under the building for a few hours without knowing what to do with my suitcases...No guest arrived that afternoon at least till the time I left... What an ugly behavior...I really felt bad that I gave my money to that kind of people. They just didn't care at all...they were so impolite..
In the end, Cecilia demanded me to pay a higher total sum as a city tax. It seems strange to me that the host did not know how is being calculated the city tax. I was the one who called Airbnb to confirm the right sum!
The only explanation I can give about how Cecilia managed to become a Superhost is that the flat is very well located, but there are 3 star hotels around the corner which have renovated bathrooms, gentle staff who respect their guests , they provide a place for the suitcases after the check out and cost even less than Cecilia's flat.