Pasquale was extremely helpful accommodating the needs of some difficult (non english speaker) guests that I was hosting in Rome while I myself was absent. He waited patiently for their arrival (despite the guests' delay in checking in) and was always available to try to make their stay more comfortable. I can't comment on the apartment as I did not have a chance to see it myself but overall the guests had a comfortable stay. Thank you Pasquale! You invaluable assistance was much appreciated.