This was my most disappointing experience to date with AirBnB, primarily because of my interaction with the housekeeper. The housekeeper was apparently not happy when I arrived and suggested I was late, although I arrived exactly at the agreed to check-in time at noon. She was not the most warm and friendly person, and her introduction to the apartment doesn't match the experience others seemed to have. Furthermore, the morning of check out prior to my departure, I had contacted Simona to let her know when I planned to leave, and she seemed to have no issue with it. However, the housekeeper arrived just minutes before I could leave, and again accused me of not meeting her time expectations. All I needed was a few extra minutes, and yet she was quite unpleasant. Unfortunately, I never got to meet Simona. Perhaps had I met her instead, my experience would have been better. Aside from that, the only other issue dealt with the hot water heater. Simona had the temperature adjusted, and it was just enough hot water for a quick shower for one person.