Francesca was an excellent host and very attentive. We unfortunately did not meet her, but her cousin helped to check us in and was great. There was a small mishap of the cleaning staff not coming to clean up after the previous guest had left, but we noticed this almost right away and Francesca had the crew there almost immediately. Of course we would have preferred to not have to deal with this little hiccup, but accidents can happen with anyone and the speed with which she addressed the problem was impressive! The location is great - Trastevere is a cool part of town with lots of awesome restaurants, bars and shops. The apartment is in a good location such that there is no nightlife keeping you awake at night but still very close to everything. The apartment was beautiful and comfortable. I would stay here again!