It was terrible. The owner was rude! He requested we sign documents that were written in Italian, a passports and 200 euros. He stated that the contract we sign, passports and extra money was "policy"? I told him that all money went through Airbnb. He went to argue with me for about 15 minutes, trying to get us to give up our documents and money. I let him know that I was going to contact Airbnb and I did. We felt very uncomfortable staying in the apartment, and had no other choice.