Paola was very responsive! She arranged both our arrival and departure transportation. The transportation was prompt, economical and accommodating for our family of 7. She recommended Joy of Rome for our tours and they were excellent!! The accommodations were clean, well appointed and Emerson met us upon our arrival. There was a binder complete with helpful hints. A meal starter was supplied ( wine, pasta and sauce) that we made one day. The location was close to the colosseum and the metro station. Emerson was extremely helpful!! The beds were comfortable and the bathrooms were well appointed ( including shampoo towels and toilet paper). Can’t say enough about the wonderful accommodations!!