Mario was great and quick to get back to us with any questions we had! the apartment was in a good location for us with the Spanish steps and a few places to eat nearby. It's a cozy, clean place to relax and crash after a busy day exploring the city. The only downside is the shower is tiny! We stayed at 3 apartments in Italy and they all had small showers so I guess that's just how things are, but this one was kind of difficult to use (I'm 5'6", 165lbs). Your arms keep hitting the control valve and the shower's rain head doesn't leave much room to use soap unless you turn the water off.
We did have a few bumps along the way: this was our first stop after landing in Italy and you HAVE to have Internet on your phone to get in the apartment door so we had to scramble a bit to get SIM cards purchased, activated, and installed before we could get it. That was OUR oversight though as Mario gave us the check in info days before. Someone had lost the key to the patio where the washing machine was so we weren't able to use that. Mario was again very quick to respond, but we were checking out the next morning so he didn't have enough time to get it sorted for us before we left.
Communication is great and Mario made us feel connected and like we had someone to help us while being in the country for the first time!