This was such an easy process! The turn around from requesting to stay to getting a confirmation was super fast. When we arrived for check-in Sylvia and her sister met us at the door downstairs and showed us around the apartment. Sylvia said she spoke only a little English but she was very easy to understand. She provided us a very professional booklet with things to do/places to eat around our place. After check in, it felt just like our own little home for the next few days. We even cooked a meal in the kitchen! Highly recommend.