With communicated with Paulo through Airbnb but personally met Marlon who was very nice and attentive. There was great communication with easy check-in process. Response time via Airbnb was very quick. As far as the room, it was much smaller than what it appears in the photos. We stayed in room #5 so we can only speak for that room. The bathroom was very small and didn’t appear to be thoroughly cleaned as there was dust and mold in the shower area between the tiles. The bathroom uncleanliness was our main complaint. In addition, it was a bit frustrating dealing with all the different keys. There is a separate key for almost everything such as the gate, bedroom door, common area, kitchen, etc. I wished they had regular knobs and keys or not so many. We did not use the kitchen area at all and we did not include breakfast with our stay. Another small issue was the towels only being replaced once a week. We had difficulty with keeping the towels dry as there isn’t much space in the bathroom to hang them so they dry on time before the next use. The bed was VERY comfortable as well as the pillows. We slept in almost every day because of how comfortable the beds were! The AC in the room was awesome! The location is great for visiting the Vatican City but not so good for other tourist locations. There is a bus near by but it doesn’t run as often as other buses and it is the only one on that specific street. It is a 10 minute walk to the next closest bus stop. It seems like a short amount of time, however, the apartment is located on a relatively steep hill which is not particularly easy during hot and humid summer days. A more central location would be better. Also, room 5 was close to a busy street so expect some noise.