Flavia was very responsive to my messages and was very helpful. The apartment was nice and centrally located. We didn't get to meet her but it was his brother and mom who I got to talk. They were all helpful and informative. Everything was great except for the drainage problem in the bathroom sink. The water didn't drain during our first use. I hope they get to fix it. Other than that, the apartment was perfect. There were yummy bread, nespresso and tea during our stay which was great so we didn't have to worry about our breakfast or snack. Wish we stayed longer.