Our train to Rome was delayed over an hour, yet Carmen patiently waited for us to arrive at her apartment. She gave us detailed directions on how to get to the apartment by bus which was about a 12 minute ride from the train station. Her apartment was just as described; clean, comfortable and in an incredible location. The bed in the upstairs bedroom is on the firm side, but that was also the case with the other beds we stayed during our trip. Must be a preference in Italy. :) Carmen messaged us to make sure everything was okay and when the batteries for the AC remote control were running low her husband Harry dropped off a new pack of batteries for us. We are very happy with our experience and very grateful for they attention.