We had a lovely stay at the Trevi Miracle Suite on our brief visit to Rome. Paolo and Valentina were very responsive and helpful as we were planning our stay at the suite with my brother and sister-in-law. They arranged for a driver to pick us up at the airport who carried us straight to the suite with no problems. We only had one issue - the air conditioners did not work upon arrival as the previous guests had tripped the electrical breakers. My brother and I had to figure out the issue and we were able to get the ACs working. Valentina was very responsive but had we not figured out the problem ourselves, it may have been a bigger issue - as our visit fell on one of the hottest days in Rome so far this year. Also, my husband and I live in the Southern US where we like a lot of cool AC. The AC units did not cool the suite down very much and we were hot at night. I share this only for others to know who have a personal preference for cooler temperatures and not as a complaint against the suite. My brother and sister-in-law were comfortable with the temperature of the suite. Also if traveling from the US, bring an adapter or two for the electrical outlets. Our favorite part was the location - perfect for our quick visit with limited time to see some of Rome’s marvels. All in all we had a great stay and you will too!