We didn't get to Sara and Marco, but they were very easy to communicate with the entire time. Their place was really lovely. It had a lot of charm and was thoughtfully decorated. It was also clean and the pictures were accurate. The place gets warm at night, but they gave us a small fan which was thoughtful. It's about a 5-10 min walk from a metro stop, so it's easy to get around from the apartment. One of my favorites in Italy.