Please read this before you book any property from this host. We are frequent travellers and never experience such terrible customer service before.
We called the host a couple of hours before checkin, they told us that the property we booked was not available, they mentioned some leaking problems. They gave us another property (https://www.airbnb.co.uk/rooms/17950487); sadly, it has only 3 reviews, and it's cheaper than the one we booked. From other reviews of the same host, it appears that other guests complained about the same treatment. You book a popular flat, and you end up in an unwanted unpopular flat, quite unpleasant.
Pictures were misleading, also don't expect any personal touch on the property or anything to make your stay comfortable.
The host provided less than the necessary things: one toilet roll for three people for a four nights stay, couple soap, old towels; no cleaning product in the kitchen, no tissues or kitchen paper, instead we found some dirty old ingredients in the cabinets.
The apartment given wasn't too bad, but it was so poorly maintained and managed. The flat looked barely furnished; it feels that no one managed the place for months. There were many issues in the house: damp wall above the bedroom door, missing shower door, dirty walls and doors, broken skirting, broken window's handle in the bedroom, dirty balcony, etc
They also charged us €20 for late checkin (around 20:00) even though we did everything over the phone.
We agreed to bring all the issues up the next day with the manager as it was late. This was where it went completely wrong. The manager took it very personally, she wasn't apologetic at all; she was defensive, she argued with us for hours over the phone, made us feel extremely bad because we complained. She insisted on sending someone to fix only one of the issues in the house (window's handle), but we weren't happy: there were too many issues to resolve in the flat. Also, we didn't want anyone in the property for Covid concerns.
She also proposed to change flat (AGAIN!), but they told us that the property was one of their best, so we didn't wish to be moved to a worse place.
We declined both and suggested we should at least not be charged any extras (€20 for late checkin, 15€ for the cot). It's a little amount, but it's just for the principle; after all the mess they made, it would have been a simple gesture to apology to unhappy customers.
But they didn't accommodate our request; instead, the manager threatened us to pay immediately; we felt unsafe during our stay, we decided to pay the extra charge after many argumentive long messages from her.
There are many other better-valued flats in the same area with good hosts who care about their customers, choose carefully and don't let this agency ruin your holiday.