I traveled with three other friends on my trip and without a cell phone, so the time that we thought we were going to arrive did not work out. Alberto was completely flexible and when we got to the apartment there was a cute cafe next door that had wifi, we contacted Alberto immediately and he quickly sent someone to help us in. He was helpful in getting us in to the apartment and giving us recommendations on where to go. Also, two people in our party were leaving early and he was willing to work on the price to help accommodate us. He was friendly, nice and very hospitable. The home was comfortable-the bed and bathroom were the best we had on our whole trip. The location was great we were walking distance from everything we wanted to see. We used a lot of the resources he left in the home to help us get around. And the best part is he set up a ride for us for the airport, so we did not have to worry about it. It was a great stay!!!