ROME
* Pre Check In: We were in contact with our check in person a day or two prior.
* Check In: Overall, not a great experience. The place was not really “check in ready” when we arrived. For one, it was a hot day and the place was very warm. We were tired and wanted a cool place to relax. Not the case. We had to fire up each of the A/C units. There was an issue with the back bathroom (lighting and plumbing) so that was basically off limits. Be sure to have passports ready for check in (plus the $4/person/night tourist fee; you can read about this prior). Customer service level from our greeter was not great.
* Accommodations: Overall the place is nice but seems a bit worn. A few things can be done to freshen it up a bit. A big positive is the proximity to several cafes and convenience stores. Very quiet overall and a good atmosphere.
* Tips: There are taxis down the street (10 min walk). Also, we were able to use Uber for quick trips back to the city for dinner, etc.
* Check Out: Easy check out.
* Overall: Good place and solid experience. But compared to other places in Florence and Venice, this was not excellent. 4 out of 5 stars for the reasons above.