In one word… this was NOT good… at all.
We were waiting for take-off, when the host messaged us saying the flat had a water leak, but she was offering us an “upgrade” to a much bigger, nicer, more expensive property. It had taken days to find the original one, we were arriving in Rome in the morning, so we didn’t really have a choice. We trusted the host.
It was terrible mistake. The apartment was on the noisiest part of town… at 2:30am we woke up to a drunk crowd throwing rocks and bottles at our window. (the host later dismissively told us “don’t worry, the windows are double glazed with thick glass”). Every night was as noisy as the first.
The apartment is at the top of 2 very narrow and steep spiral stairs. (Our original rent had an elevator, and a concierge). The bathroom is tiny with a shower so tight you can’t bend over to wash your feet. It does also offer a 1/2 bath, but it’s outside on a very ugly balcony facing 2 walls. (Our original rental had 2 full baths with a jacuzzi ).
The lighting in the living room consists of several harsh spotlights, aimed at sparse, uncomfortable furniture, and If you need to use the wi-fi, that is the only room in the house where you can connect.
The list goes on, with several other annoyances. The worst of all was the feeling of being cheated. Our original rent (contrary to what the host told us) was actually cheaper than this one. I complained and suggested she should give us a significant refund (at least 50%). She only agreed to 15%. I have since complained to AirBnb, and I’m waiting for their verdict.
We have travelled the world with AirBnb, and we love it… but this was our first real disappointment. I’m sure the host will not be pleased with this review, but (like her) I did offer her the choice to remedy the situation.