We were meet by Alessandra and she was very helpful, pointing out places to eat and visit. The apartment is located on the second floor and has no elevator. The hallway is desperate for an update and the entry is located in the middle of a bistro patio.
On our third evening at 11PM we arrived at the apartment the floor was covered with water from the main room all the way to the kitchen including my wife's Fendi purse and Tumi bag. We immediately called, texted and emailed the landlords to inform them of the situation. We were worried about the source of the water (waste water, etc) which we explained in the text. We didn't sleep well all night. We received an email/text from Monica 6AM the next morning saying they were working on it. At 9am it started flooding again and pouring through the ceiling. I have a video! We called and sent text messages. At this point we we'd had enough and i told Monica via text we're leaving. Alessandra showed up at 11AM by this time we were packed and i had booked a hotel for the remaining 4 nights. They gave us a $115 refund. The hotel was $560. The AirBnB CS was less than helpful. Our visit to Rome was not what we expected.