The location of this apartment is fantastic, what a shame it is run in a cold and impersonal way. The host was not available to greet us, we were simply to pick up keys at a local restaurant and contact a third-party if we had any problems. No telephone number was supplied for this (I had to ask) - and when I needed to contact someone as a result of other people being in the apartment at the time of arrival (!) nobody picked up the phone. It turned out that guests in an adjacent apartment rented out by the same host had full access to our apartment (prompting fears over security and safety) - this definitely was not described! In terms of amenities, the tv was broken and there was no desk or table. We asked the contact to arrange us a taxi for our early morning departure but instead she simply paased our number to a private driver charging €40 when the taxi fare is €30 fixed-rate. To be honest, this was the last straw - luckily we knew that the taxi was cheaper but the host made no effort to explain this, I wonder if she was acting in her own self interest, taking a commission fee from the driver, rather than looking out for her guests? The lack of security and the failure to provide listed amenities led me to request a refund for our stay which Airbnb have honoured. In sum, a really bad Airbnb experience compared to others.