the apartment was very clean and he was very helpful and nice, even the bed was the most comfortable so far in Italy. It should be noted that this is a 4 apartment unit, and all business conducted including the buzzer to get up to the floor is right outside the doors of the apartments for your listening enjoyment. Two of the apartments are on the street side of the building so the road noise is quite loud all night even though the windows are of good quality. We can recommend this lovely flat if you are good sleeper through some road noise as is expected in Roma