We were told to send a message once we arrived at the airport. I sent a whatsapp message when our plane arrived, I sent and email once we had picked up our luggage and I called once in the taxi and yet no one was there to meet us so we sat on the steps for 25 minutes waiting. The worst was that there was NO hot water or heat for 2 of our 4 days!!! The solution given to us by Sara was NOT acceptable. This apartment is located in a very good location however I do not think that it is professionally managed.