Elisabetta and her sister are very friendly - and they were both in the apartment when we arrived on a Sunday morning. They arranged the taxi both from and to the airport which is cheaper (5 persons) than public transport. We got all the instructions needed for the apartment - but also ideas and advises for public transport/restaurants/grocery shops/markets etc. I don't want to repeat what's already said in other feed backs - but let me add two things:
1. WIFI works fine in all rooms.
2. Instead of taking bus'es, the Metro etc - simply after having taken the tram to Piazza del Popolo - just walk. It much better and almost as fast at public transportation.
Finally: Don't miss a walk in Villa Borghese - a beautiful park with a great view over Rome. And (at least in November) cheap rentals of bikes, segways og even golf cars.