Laura was amazing. She communicated well throughout the stay and in the lead-up to our stay. But she also went above and beyond during our stay. While staying with Laura we had an issue with our hire car and not speaking Italian we struggled to contact and communicate with the hire car company. But Laura came to the rescue and stayed at the side of the road with us for over an hour. She both tried to help fix and car and also called the car company to try and get them to help. The following morning she helped us to find another local branch of the hire company and book a taxi to get there etc. She was amazing throughout the stay and I don't know how we would have gotten back to the accommodation without her help following the car issue.