Augusto was the worst host I had since I started using Airbnb. He accepted my reservation and when I arrived to the AirBnB, at around 7pm, I got the information from the guardian of the building that there was no key to me like he said there would be. As you can imagine I was desperate! She had to call him for him to say that there was really no room for me, because of something he didn't explain, but that he got a hotel for me. But that he forgot to let me know the day before. How could he have forgotten?!!! Then, he probably wanted me to go walking with all my luggage to the hotel, but I said I couldn't, so he agreed to reimburse me the taxi. In the next day I found out I wouldn't be just in the hotel. I had booked 6 days and I had to stay 2 in the hotel, go to the AirBnB for 3 nights (2 in a different room than the one I had booked and 1 in the room I had booked - the one I previously booked had bathroom inside and the other no) and another night at the hotel. The hotel was good, but I had to do all this coming and going by myself and Augusto didn't help me with the transportation between the places. Because of that, I had to leave one of my luggages at the hotel, since 3 days later I would have to go back. So I couldn't reach important things from the luggage that stayed at the hotel these days. Another issue was he agreed to help me with 10 euro for a taxi for when I would leave the hotel for good, but he didn't want to help me in anyway else and he wouldn't comprehend how complicated was for me to have to keep going and coming back, when I should be worrying with looking for an apartment, going to the first days at the University. He was not comprehensive at all and was saying that he even did more than should or needed. And it's a deduction, but I believe he didn't tell me beforehand about the reservation problem because it could result in penalties for him. And I also deducted that he did all of that to be able to accommodate a usual costumer of him, because the guy was on the bedroom that was supposed to be mine. Anyway, I don't wish this to anybody, specially because he wouldn't recognize how awful and stressful this situation was for me.