We did not stay in the apartment. Our daughter became ill right before our trip; her doctor recommended she not fly for one week, so we needed to reschedule. Thankfully our family members took the apartment for booked time. They really enjoyed themselves and talked highly of the apartment and the location. They said, if they return they would rent this apartment again.
Lia was very prompt on all communication and very understanding with our situation. She was very kind and accommodating of our situation. Our family members had an easy check-in and experience as well.
Technically most AirBnb cancellation policies don't allow for last minute changes/refunds, and we understood that - but since our family was there, it wasn't an issue. I have come to find out that Airbnb does have an "extenuating circumstances" policy. So, with medical records, I believe you can seek a full or partial refund.
I hope to reschedule our trip soon and would definitely look to rent from Lia!