Ortensia could not be more helpful, she was there when we arrived and showed us through the unit.We were made feel very welcome and she has maps and helpful hints as to the best way to travel around Rome on the Trams,trains and busses.The apartment was large ,clean and within walking distance to all public transport.The apartment is very secure,security to the Lobby is via lock and key and the apartment then also had its own security system.A good spot to stay for a very reasonable price,enough room for a couple of children if you are travelling with a family unit, two bedrooms available with two double beds in each.The kitchen was more than sufficient and cooking was available if you would like to do your own cooking.My wife and I were very happy with the accommodation and would recommend it to all.