Roberto was a responsive communicator. We were able to check in pretty seamlessly.
We spoke with him about holding our bags until we could leave to the airport. That was very nice of him and helped us out a lot. We told him we'd check out at 9:30 and he rang the bell to the place at 8:30.
Other than that unexpected timing everything else was great. There's a bus stop and metro stop a few minutes walking distance away.