I'll start with the positives; Michele was prompt and friendly with his communication, and did his best to accommodate our request to check-in early. We had a couple of complaints during the stay and he was apologetic, refunding the cleaning fee and insisting the housekeepers returned to rectify the problem.
The location was also fantastic. The street was quiet, but very close to many great restaurants and bars. Attractions like the Pantheon, Trevi Fountain and Colosseum are no more than a 30 minute walk away and the journey is always breathtaking.
Unfortunately, there were several negatives. Upon arrival, Michele notified us that the toilet seat was broken. While we appreciated being notified, looking back now over previous reviews it would appear this has been an issue since August (our stay was in November). The shower head did not stay in the bracket so had to be held whilst showering, and the water did not stay warm for very long despite us both taking short showers.
However, the biggest problem was the smell. Since there are no windows (only a small one in the bathroom), ventilation isn't great. Throughout the entire stay there was a strong musty, damp smell which made being in the apartment uncomfortable. I can't attach pictures to these reviews, but I took one of what seems to be a large patch of mould on the wall beside the bathroom door. I did alert Michele to this and he informed me he'd look into it after our stay.
Overall the stay was a disappointment.