When I requested for information on the room for our visit to Rome with my mom and sister the response was quick and friendly. The booking was completed quickly. They also offered and arranged an airport pick up. In the appartment everything was clearly explained and the appartment is exactly like the pictures. It is new, clean and the bathroom is great! The neigherboorhood is also great, with narrow Roman style streets, great places to eat and wander around. We really enjoyed the our stay at Paol E Francesca´s place!!