Bruna met us in person when we arrived even though it was evening (6 hours past usual check in time). Everything was prepared for us including some snacks, beds, etc. We were also given a lot of information about city and neiborhood as well as other useful tips and instructions.
Very responsive: whenever there was a question, I got my answer right away.

The apartment is amazing: it felt as though we were visiting relatives who live there. Every minor thing you might need was at hand: pots, pans, plates, utensils, laundry eqipment. Very convenient especially when you travel with kids.
The location is also great: in the center. Walking distance from Colosseum, Termini station, a lot of shops including grocery and restaurants.
Great experience! Highly recommend!