Host was friendly, helpful, and responsive. I did not need much help but felt as if she was there and available to me in every way if I needed it. Our meeting time worked out perfectly to the minute! I did not use the kitchen but it was immaculate and pristine as was the bathroom. Bedroom was possibly smaller than what appears in the photo but it really did not matter to me because I was only there to sleep. Loved the two hooks for keys by the door. I thought that was a great idea. Slight bit of street noise during the night, primarily pedestrian, but for me, it is part of the charm of a nights sleep in Rome. The location is fantastic if you like to shop.