Gael was so helpful and always responds to our inquiries. Cons: If you are planning to arrive in Termini station and you have luggages with you, walking from Termini to this place is not advisable. Far from main attractions, if you plan walking or bus. The room was not as good as the one in the picture. There were mosquitoes when we arrived, we needed to do inawct spray and the bathroom has pubic hairs on the floor. Looks like they did not vacuum before we arrived.