As others have mentioned, Simona was incredibly helpful from the beginning. She contacted me about 2 weeks prior to our stay and was easy to get in touch with. Our family of 5 adults were flying into Rome on different days and times, and my parents were the first ones to arrive.

Unfortunately, my parents didn't have the best experience communicating with Simone when they arrived. They were scheduled to fly into Rome in the evening, so we estimated that they would arrive at the apartment around 9:30pm. I communicated this with Simone and she said it was fine. My parents arrived at the apartment at 9:45pm, which is slightly later than what we had forecasted the airport bus and metro commute to take. When they called Simone, she had demanded that they pay the after-hours fee of 30 euros. However, her site states that late check-in began at 10pm. They would have happily tipped the lady who met them at the apartment (not Simona) the 30 euros, but their phone conversation with Simona left a bitter taste to the start of our stay.

Other than that, the apartment itself was nice enough for our short stay in Rome. Beds were clean and comfortable, and the property was spacious for the five of us. The bathroom had a few minor issues (bathroom lightbulb flickered the entire stay, shower didn't drain well), and the washer had a musty smell to it, but otherwise, the property itself was decent.

The apartment is located in a quiet area. We were there during ferragosto, so all the shops around the apartment were closed. We had expected that. It is conveniently located about 5-7 minutes from the metro and is about a 20-minute walk to the Spanish Steps (Spagna) and about a 25-minute walk to the Vatican. I felt comfortable walking with my family, but I wouldn't walk alone as the streets in the neighborhood were very quiet, dark, and empty. There is a fantastic gelateria in the neighborhood that always seemed to have a line out the door every night we passed by it.

In sum, while our stay wasn't terrible, we wouldn't return to this apartment. My parents' experience with Simona didn't give us a great start. We would also opt for a location closer to the center of the city and with more than one bathroom in case there are issues.