So the place was very secure, in a great location and stylish. But the hot water boiler was broken upon arrival, so we had to have one of us stand in another area outside house and turn the switch repeatedly every time someone needed to shower for the first two days and it was still only hot water for about 3-5 minutes. It was January with very cold temperatures and it was really terrible. We were able to move to another apartment the next day which worked great and was very cute, but not until after shower time -due to a mid morning Vatican tour, so two days with broken boiler in very cold weather really put a damper on our trip to Rome. Roberta did let us store our luggage for several hours in the broken apartment on last day which was a huge help, but I feel a little more empathy would’ve went a long way. I think we definitely should’ve been offered a partial refund or even the gesture to offer to buy us a pizza or gelato would’ve helped, but I just got the feeling that we were a pain and she was busy and that was that. We accidentally lost a set of keys and offered to pay, she did kindly decline that.