hmmm where to start... Everything was decent until we got to the room. Fabio had decent communication and information prior to arrival. we arrived into Rome around midnight, so the journey from the terminal to the rental was pretty sketchy, back alley streets full of garbage, stragglers roaming around sort of thing. Got inside to a rental that was unacceptably dirty. Everything was made and looked organized, so the cleaning crew did go through it, but there was soooo much filth that only comes from weeks and weeks of neglect. Top of dish washer was disgusting, stains all over the walls, mold around the shower. Since it was already past midnight and didn't want to wait for someone to clean it that night we said screw it. At this point I wanted to cancel, there was no logical excuse to why the place should have been in that condition. When the host was messaged in the morning regarding canceling, he did not reply (couple hours). I then proceeded with canceling through airbnb, (didn't want to wait all morning and miss the 12pm deadline for refund). The process with airbnb says to contact host and if no reply is given in 1 hour to proceed with cancelling. SO, another hour and no reply. Anywho, Fabio gets mad because I had sent pictures in with my refund request and that I should have asked to get the room cleaned before canceling bla bla bla. I mean...room should have already been decent, right? In the end, Fabio didn't have any customer service and airbnb helped me out. Airbnb 10/10, Fabio1/10. Room had great location to tourist locations, but that was it.