Overall, the location and room were great. However, we were told we had a driver confirmed for an airport pickup and there wasn’t one which caused unexpected hiccups on arrival. Attempts to reach Giulia about the pickup were never answered or responded to. The room was comfortable and as expected, but the communication left something to be desired. The checkout instructions were very vague so we just left the keys and shut the door hoping for the best. Not the best experience, but also not the worst. The location was central to walk to most parts of town.