What an amazing time in Rome! Unfortunately, we didn't get the chance to meet Luciano--but lovely family members took great care of us, getting us checked in very conveniently, even allowing us to drop off heavy bags prior to official checkin. Place is awesome! Not enormous but all we needed. Luciano was absolutely fantastic at communication before we arrived, providing invaluable information and suggestions. Thank you for an awesome first visit to Rome! It won't be our last.