We stayed at Paolo's vatican garden house only one night and the reception was gentle ( thanks to Darlene ). Initially I informed our arrival time before the midday and we were told that maybe the room would not be ready for that time but that we could drop our luggage there and make the check in. Later on I informed Paolo that we would arrive at 13 and we did, but the room still wasn't ready. This was not a problem for us since we were planning to have a walk and get some lunch right after leaving the luggage however it could have been a problem for a person who was planning to have a rest... Darlene was very professional and explained the main details, she brought us the breakfast as planned and was available for any further assistance. The room was very clean, new and comfortable for a family with small kids.