Upon arrival there was no one at the BnB but fortunately another guest was arriving at the same time and could call the owner. After they showed up thirty minutes later our host didn't know who we were. Also he was not who we thought we would be meeting. We had thought our host was Anna but two men were there to let us in little was explained to us and no one introduced themselves. There were many unsubstantiated rules such as no food allowed inside the BNB under ground that "Chinese people cook smelly food" - Fabio (owners son). That being said were not able to use the kitchen after 9:30am including not able to get water at any point. The breakfast was toast, cheese, ham, yogurt or cereal. We are vegetarians but no accommodations were made, making the no food in room an issue yet again, including drinks or fruit. The entire establishment was poorly managed but was still clean and livable. Point being we have stayed in wonderful homes using Air BnB and this does not rank. All in all it was the most business feeling and the least comforting.