Our experience was incredible. We had great communication prior to our stay to assure we were ready to move in. The driver which was arranged for us did an outstanding job introducing us to Rome as we made our way from the airport. When our flight to Rome was delayed by 2 hours, the young lady who checked us in, Floriana, was very patient, even though we didn't arrive until about 2300. She did a great job showing us around the apartment and made great suggestions on places to eat. We especially enjoyed the gelato place near the Vatican. After a late dinner on our arrival night we had an issue with our key, and Floriana quickly responded and took care of the issue, even though it was 0100. The apartment was very clean and more than met our needs. It is very close to the Vatican and public transportation to easily get around the city. I highly recommend this to everyone and would definitely stay there if I would return to Rome