Pierluigi and those he work with are very professional from start to finish. When we arrived, he had Elisabetta greet and orient us to the apartment. She was very sweet and gave us general tips about safety in Roma. The place is well-stocked, clean, the a/c works well, the bathroom is spacious and modernized. There is even netflix with many shows and movies (in English)! Our stay was very comfortable. It's a great, quiet place to return to after long days of sight-seeing or just staying in when the weather isn't agreeable outside. Pierluigi also arranged for a reliable driver to take us to the airport at 7:00am! Highly recommend!