Our family went on a Eurotrip for almost 3 weeks and we have stayed at 5 airbnb apartments and we’ve had great experience with all of them except for this one. This is by far the worst airbnb we’ve ever encountered. First, we were welcomed by a very rude lady with a very nasty attitude. She was raising her voice at us while arguing that our reservation was only for 5 people when I sent them all the information along with a copy of all our 7 passports a month in advance when they asked. They had a month notice to confirm the number of guests but instead they looked surprised like they had no idea. Second, the 2nd bedroom of the apartment stinks and smells strongly of mold. The bathroom especially has a lot of mold. Third, the shower room is super small and is hard to get in and out of because the door folds inwards rather than outwards. Thus, we ended up using the other bathroom instead to take a shower. Fourth, they will nickel and dime you with all their ridiculous charges. They charge $6 extra per person for using their linens and towels. Like common, who the hell goes on vacation to another country and brings their own linens and towels? They will also charge you $10/person/day if you arrive with more than 5 people. Doesn’t matter if they’re small children. They charge $8/day if you use their AC. On our first night, we slept without the AC and the windows open. The next day, my son had welts all over from mosquito bites. I was so upset I emailed Mirela that I’m willing to pay extra just to have the AC on and the windows closed because of the mosquitoes. Lastly, their linens and towels which they charge extra for look old. The linens have holes in them. The bedsheet that was on the sofa bed had holes from cigarette burns. They also lack in supplies. No paper towel, no detergent, no toilet paper. It’s all BYOS. This was the crappiest and most overpriced airbnb we’ve ever stayed. Very displeased and dissatisfied with their level of service and accommodation. I paid much less staying at a condo unit in Florence that was so clean and nice looking, complete with all the supplies and amenities we needed. It was also conveniently located next to a train station while this apartment is a 10-15 min walk to the nearest bus station that we just took uber every time we left to go somewhere. I definitely do not recommend this to anybody especially for those traveling with families. Go look somewhere else. Looks can be deceiving. Trust the reviews. You’ve been warned!