My staying here was disappointing. The biggest problem of this staying is their service and communication. If you are going to book this place, prepare to be left alone and ignored. First of all, no one gave me any personal number of the person in charge of this place. I had to find numbers by myself. I texted the numbers and no one read and no one ever answered to my messages which is very rude and stressful. Second, I have never seen a person who would be in charge of this place, it was always “some colleague/friend” who didn’t really care about our staying. We had a terrible experience with electricity in this place. The electricity went off twice during one day just because we put ONE hairdryer on. The house which is meant to be for 4 people can’t handle lights on and one hair dryer on. After the lights went off we realized that the electricity generator is not in this apartment. First I texted and was ignored by them, then had to call the numbers I found of this company to ask them to solve this. Then the second time during the same day lights went off again and no one picked up a phone. So be prepared that if their is an emergency, no one will help, your messages will be ignored here or on another messenger. So me and my 3 friends had to pack our bags with phone light. We couldn’t even take a shower. We had to wait until the morning of the next day for this problem to be solved. My friend almost missed a flight because he couldn’t charge his phone. Also I asked them to bring a blanket because there was one missing and they ignored my messages and didn’t do anything about it. My friend had to use a couch blanket. Also the sound isolation in this place is awful. You can hear your neighbors and street noises. But it’s not the worst. The worst is of course the communication with this company. They left us very disappointed because if your guests are paying a pretty big amount of money for the staying, you have to at least communicate with them and answer messages or calls or give some phone number. This is very disrespectful. Overall, the place is accurate and clean. Terrace is nice and beautiful. The location is good . It’s right in the middle of Rome, you can get anywhere from there, all stores are nearby.