From the start we had great communication with Laura, she helped with booking a pick up from the airport so we didn't have to worry. She went into a lot of detail about where to go and what to do and personalised it based on our likes and dislikes.
The place has all the necessities, it was a great location for all the main attractions and just a 20 minute walk (max) from the main train station. I would definitely recommend it to any tourists with a short visit because of the location.
The space is the perfect size for two people, the bathroom/kitchen was clean, the bed is solid and great for anyone with a bad back (helped mine).
The balcony is lovely and I felt safe there and leaving personal stuff while we were out as it's very secure.
I can't wait to go back to Rome, we would most certainly stay again.