We didn't meet Carmela during our trip, we had to deal with a professional agency who didn't respond to all our needs. It was a bit disappointing for a Airbnb to not even be able to talk with the host. Plus, the shower wasn't working well, we had no duvet cover and the air-conditioner worked randomly. Anyway, the apartment was conform to the picture and it was really well equipped. Furthermore, the emplacement was great (close to the public transport and the Coliseum).