Communication after booking and during the stay was good. The apartment is in a great location if you want to be able to see Rome on foot. It is clean and the bed is very comfortable so a good place to sleep after a long day of exploring. I asked for an extra pillow for my pregnant belly which they provided, which was nice.
I would not describe it as luxury but it provides everything that you need in an apartment.
Since the photos on here have been taken, the main living room has been changed with another bedroom inserted into it so it's not as spacious as you see here.
We had a few problems - as the lock on the door was not functioning - it had been broken after a previous guest left the keys inside. We were reassured that it was a safe area so this was not a problem, and they would be fixing this as soon as possible.
The other problems included loose architrave around a door that could have fallen on someone and loose skirting boards falling away from the wall. These were fixed after we complained.