From the initial booking, Carlo was extremely responsive and helpful. My wife and I arrived on Easter Sunday morning with six teenagers. Carlo arranged for a driver to pick us up. Carlo checked us in very quickly. The apartment is lovelier and bigger than it appears in the photos. It is very well appointed and does not resemble a typical short term rental. The layout and fixtures are extremely user friendly. We did not have any questions about how anything worked. The building is nice and secure. The location is great, especially if you have business on both sides of the river. If you are new to Rome, Carlo is a fountain of information. Cannot say enough about how pleased we were.