Gianluca is very friendly and polite. He aswered all our messages straight away and gave us all directions needed. We didn’t have any troubles to get to the apartment. The location is good as well. What we really liked about the place was a very wide collection of interesting books, albums and DVDs. Not only in Italian. We really felt like home there. The only DRAWBACKS were hairs on the bed sheet (we started our stay with doing the laundry), bedspread without bedclothing (which we find highly unsanitary) and terrible WIFI (if you travel and work online forget about it). The rest is fine.