Emanuela's assistant, Maurro, met us at the Flat and walked us through the living quarters and shared some information on the area and using equipment. He also provided us with his phone number for emergencies. The area was wonderful and we felt very safe. The flat itself was as pictured. Comfortable bedding was provided and hot water readily available. It appeared that the bath room was undergoing some renovations. New sink and toilet, but the shower area was in need of an upgrade. A few other maintenance upgrades also needed to be addressed throughout the flat. However, visitors need to realize that this building is an older building and in the historic district. Wi-Fi availability was a definite plus. However we were informed that electrical overloads could be easily incurred and wipe out the Wi-Fi. Other than being disappointed in the bathroom area, especially the shower where some mold had developed, the flat met our needs for our three night stay. I would not recommend this flat for someone with mobility issues, as the wooden staircase up to the loft style bedroom were somewhat a challenge. Due to the stair issue we would not stay in this particular flat again, but did love the area.