The location is great and that is about it. Communication with Massimo himself was smooth. Knowing the check-in time is at 2pm, I informed him our early arrival at 12-1pm and he told me Nataliya will be waiting for us. Once we arrived Roma termini and got on a taxi, we texted Nataliya and told her we r on taxi and going to the apartment and she told us she will be there. Once we got there there was nobody at the front door so we called her again and she said she will arrive in 20 mins and we waited. Half an hour passed n we called her again she said she will be there in 5 mins. In the middle of our wait, the neighbors saw my parents(my dad is 65) waiting in the hot sun n generously let my parents into the building. In the end, we have waited more than 1 hour for her. Once she arrived in her sportswear( sports bra with track pants and ears plugged in with headphones) and did not apologise for being late and highlighted the check in is at 2pm. Clearly there was some miscommunication between Massimo and Nataliya. Fine, let us take the check in is at 2pm, we would rather have spent that time getting something to eat than waiting for her under the hot sun if she was honest about her time of arrival in the first place. Once she arrived, it was clear she just wanted to finish off what she has to say n go back to her work out rountines. Rather rude, interrupting us all the time and did not bother to give us any information about the city. One of the main reasons I have booked this place is because it is listed with breakfast included and when we ask her about it she said there is no breakfast. We also checked the fridge and it was empty( a bottle of water would be much appreciated since breakfast is supposed to be included). There is no wifi signal in the bigger room, no power sockets in both rooms. The flush in the toilet did not work properly, you have to press really hard for multiple times for it to flush. The location however is fantastic and has nothing to fault.