Although we did not get to meet Sergio personally, all communication we had with him was great. Even though we arrived well ahead of check in time, he let us leave the bags in the apartment so that we could start exploring Rome without having to bring everything with us. The apartment was a good size for our party of 9 and we really loved the coffee machine. The bathtub was also very nice. The location was perfect -- we could easily walk to the sites that we wanted to see. Having Piazza Navona as a home base was great.