Ilaria was great,as was her flat. She greeted me and was very kind and informative, making sure I understood the keys, provided me with a nice bottle of wine and even showed me around the trastaveria giving ideas of places to eat. It was a great experience. I only wish my experience with Erika in Sorrento had been as kind. Erika had her sister meet me, who does not speak English so her friend interpreted. No real explaination how the keys worked, did not know how to use the washing machine, plus I paid for a party of 4 women, unfortunately one had to cancel,but her place is not set up for 4-6 as her report said also saying 2 bathrooms, but one of these did not even have a toilet, it was a sink, a deep sink and a washing machine that we could not use. She also left only a 1/2 roll of toilet paper, her response was she isn't running a hotel so she didn't have to furnish it. At $150.00 a day charged for 4 people, she only left us 3 towels. With the key problems after my friends left, I did not feel comfortable and safe staying there by myself, so I am now staying in a hotel, with toilet paper,for the next 2 days before I return to the U.S. I now doubt if I will use airbnb again, even though I am looking forward to many more travels.