Valentina met us at the apartment. She actually met us on the street as we were trying to figure out if we were at the correct place. It was very easy to get to and find. She made sure we had everything we needed and new how to get around. They had lots of tour books of Rome available as well as brochures about places nearby. She had also put together a booklet of suggestions of things not to miss and a basket of welcome snacks. The apartment was very nice, clean, quiet and comfortable.