We realized when we got there that this apartment is part of a business that owns and rents all of the apartments in that building, and our host was hired to welcome guests as they arrived. Our host was very friendly and welcoming. She helped us feel that we could contact her about anything we needed. She did a fabulous job. There was a mix up with housekeeping and our place wasn't clean when we arrived, but the housecleaner was adorably frantic to get our place up to snuff. She worked her tail off to get it in order as fast as she could. It might have been because of the confusion that we were left with only two bath towels for three people and no wash cloths, but we made do. It was a great location, we felt safe, and it very good apartment. We were just disappointed to have to deal with a broken shower head, and see black mildew every time we went into the bathroom. The overall apartment was clean and it was nice to be able to wash our clothes. The wifi was slow but useful to us and we were happy to have it. We enjoyed our stay overall, and would recommend it after the little things were fixed.