Based on great reviews, we were excited to book with Naden. Unfortunately, we did not experience the same level as others. The property was mostly clean besides some used shirts we could see thrown around upstairs. The property is perfectly located, and a great price. Our concerns were mainly with the check in and a last minute scheduled cleaning during the middle of our stay. On the listing, it stated that our check in was at 3pm or after. We were very clear with the host that our train would arrive at 2:30 which I’m sure he is aware that is 20 minutes walking distance from the property. Per our communications through airbnb, we were both in understanding of this. We felt very put-off, stressed, and uncomfortable when we arrived and the host told us we were early and started blaming us. We had just travelled across country and very exhausted and were essentially kicked out until the own finished cleaning, he was very frantic and fortunately I was with my husband and felt safe, otherwise I would have immediately cancelled and reported through airbnb. I am wary to recommend to solo women travelers or women in general. It was very bad client service and really messed up our plans for the day. We were so exhausted and really wanted to rest.
Secondly, there was a last minute scheduling of cleaning that made us feel very uncomfortable. We were very aware because of the check in, that the host was out of time to address the property. We then felt that it was inappropriate for him to come clean during our stay for another reservation after us, for a room we were not using. There was no expectation in the listing for a scheduled cleaning during our stay, or else we would not have booked this listing. We were very tired and wanted to come back to the property and were unable to if the host was present and cleaning, especially after the off-putting experience we had previously had. We had to plan around the cleaning and this was frustrating. We understood it is the hosts’ property and ultimately that is why we tried working with him to schedule, but we felt it was inappropriate and we felt uncomfortable by it.
The host is overall a kind person and we could tell he was well meaning, but wanted to communicate our concerns for future guests.