Pina was very nice. She made it clear that whatever questions you have to call her at the listed number. The room is exactly what i needed. Clean with own private small bathroom. Cozy. Perfect for overnight stay as train station is like 3 minutes walking distance. Just know that it is on the 5th floor so if carrying heavy luggage you need to use the lift. Press the intercom and wait a minute or two as Pina will respond. I wpuld definitely stay there again .