Ortensia was great-- she helped us settle in, suggested a few places to go. The place itself was amazing-- we had an apartment to ourselves with a rooftop patio, kitchen with everything we needed, she left us fresh fruit and biscuits and jams every day. She spoke french and italian fluently and her daughter speaks english. Monteverde is located in Trastavere area, which is connected to the centre via a few public transport routes which are generally reliable but a few times the bus took a while, so just plan ahead of time when to leave. Other than that, the location, the apartment itself and Ortensia were all wonderful.