We had a very short delay getting in, but Claudia was quick making arrangements. We also had a slight hiccup with the hot water after a day of storms, but again Claudia was quick to respond and correct the problem. This place is a bit out from the attractions, which we knew before hand, but it is easy to take public transportation. I would highly recommend staying out with locals like this and using transportation to the tourist district. There is a grocery store very close and a restaurant on the bottom floor. Overall, we enjoyed our stay.