Gianni was great!, he contacted us before our trip and was always checking for us to be and feel good, we have some complication after our arrival coming from the airport in the train station and Gianni was patient with us waiting and he makes us feel very much like home, everything in the Apartment was and it looks like in the pictures. There was Coffee, Tea and everything that you need to and more (movies, maps, general information), and he didn't have any problems for me to paid the tax on check out. We enjoyed very much our stay and we definitely recommend it to our friends and family.