Since days prior, Riccardo himself made sure expectations were met -- developed an alternative channel of communication supplying his personal mobile ensuring he was at reach at all times. He not only helped with our stay but also coordinated personal door-door service for my friends from FCO, Airport -- did I mention in time, competitive and safe?.
Since my colleagues and him met, he supplied enough sets of towels for all of us (4 adults), restaurant recommendations, maps, personal insight to areas in Rome and even packed a small grocery-starter at no extra cost -- very seldom I've seen someone go the extra mile in making sure we, as foreigners had a chance to greet a friendly face AND fall back plan if any issues (no issues btw). If I had to see something improve is internet connection at the apartment but I don't think is much better anywhere else; we did have cell phones and stayed connected with family and friends so I don't see a need to penalize but worth mentioning.
In summary: We have nothing but gratitude for all hard effort, true customer service and going all-in mentality to make our trip and stay superb! We definitely see us spending more time at his place in our future travels. Location, flexibility and fair-cost supplemented by perfect amicable attitude are just some of the trades we were able to perceive.
Keep on track Airbnb warrior!
Jorge, Kenelma, Jesus and Vicky