Silvia, even if she wasn't there to welcome us, make us feel like home.
Her friend, Chiara, was there to give us the key and some advice for the apartment.
Because we arrive late, Silvia has already bought us some stuff for the morning (marmalade, butter, coffee, etc..) which was very appreciate by us.
We have also received a mobile phone to call her (or Chiara) in case of any problem or we wanted to have some information.
The apartment was wonderful (we are a family with 2 children of 14 and 16 years old), not far away from downtown (20' with tram, to train station Termini). It is very quiet and have a very nice roof and terrace.
There is also a small supermarket where you can find everything for lunch.
I recommend also a very good and nice restaurant, 2' walks from the apartment (Necci Ristorante, Via Fanfulla da Lodi, 68 ).
Silvia called us twice, just to see if everything was fine. She also booked a taxi for us..

Thanks a lot, Silvia, we have really appreciate our holiday in Roma and especially in your apartment