I'll start off with the positives... the location was pretty much perfect for my husband and I's recent stay in Rome. It was close to all the main sites/ areas (and steps away from the most delicious bakery!). The A/C worked well and was appreciated.
Now on to the not-so-great:
- Communication with Tom was difficult and confusing (his first time replying was the night before our check-in and we were researching alternative places to stay because it seemed like he was going to cancel). When he did communicate, he kept insisting we move our messages to WhatsApp rather than AirBnB which made us suspicious/ uncomfortable. He was over 20mins late for our check-in (even though he was in the building) which made us anxious and asking neighbours in the area for help contacting him.
- The WiFi was TERRIBLE. It's shared with the whole building (I'm guessing to cut costs..) and I wasn't able to upload/ send any photos or do an online check-in for our flight
- The shower was TERRIBLE. Hot water only lasted 2 minutes max.
- The amenities were EXTREMELY sparse. We don't expect much but if running AirBnBs is your full-time gig, I would expect at least some common essentials such as hand soap, a tissue box, a kettle, detergent for the washing machine (even though I specifically asked Tom for some on our first day), etc.
The washing machine was one of the reasons we chose this apartment since we were traveling light but we ended up having to use a laundromat instead.
We may have overlooked some of the points above if it was more affordable but for the price of the apartment, we could have stayed in other Airbnbs or hotels in the same area.
We have stayed in dozens of AirBnBs around the world (and around Italy) and I have to say this was our worst experience yet.