Well - this was the first bad experience I’ve had with air bnb. The apartment was not very clean - mildew and hair in the bathroom... The apartment also had many things broken: toilet, windows, washing machine, shower enclosure was in pieces. We partially booked this because there was a photo of a washing machine in the apartment and it was listed as having one. The machine had a sign on it that said it was broken and the sign was very worn and had obviously been broken for some time. Probably the biggest issue was that the toilet did not work for 4 of the 6 days we were there. The host was good at communication about this but every day there was a delay that it would not be fixed for another day. That went on for 4 days and it was still not functional when we left. I don’t think they ever had an actual plumber come to look at it. It was obvious someone had been there one of the days because all of the towels we had used to soak up the toilet water that leaked all over the floor were gone when we came back, but whether or not that was a handyman or an actual plumber - I don’t know. The toilet was still not working regardless. We had day trips out of Rome and tickets to places every day we were there and did not return to the apartment until the evenings so we were able to manage but if we would have had children with us or spent mire time there it would have been disaster ours. Also - the apartment was listed as having an elevator. We did see an elevator there but it started on the second floor which is where the apartment is. There is not an elevator to get to the apartment - you’ve got to do steps for that. The listing was misleading about this and someone unable to walk up steps would not be able to access the apartment.