We were welcomed by Roberta's driver, Maurius at the airport which was very nice and he was very pleasant and helpful. The apartment was not ready but they allowed us to store our bags. The bed and shower were absolutely fabulous! They made us welcome by having wine, water and juice and a few snacks which was greatly appreciated. Rome is very warm in July and the apartment has a very small air conditioner that does not cool entire place. I requested a fan because it was somewhat difficult to sleep but it never showed up. Roberta was out of the country at the time but I was hoping she would have someone drop by. The only thing that could be improved on was the place needing a few fans. Gorgeous apartment and great location!