This was a very spacious lovely apartment. It was located in the perfect area to all the historical sites with the exception of the Vatican, it was a bit of a walk. Lots of lovely near by restaurants and even a Gelato shop downstairs. The only issues we had was the hot water doesn't last long which was tolerable for just my husband and I. However the biggest issue was check in. The "friend" that was supposed to let us in was a company hired to do so and they let a couple in that said they were us, even though their ID didn't match the name on the booking. This lead to us waiting in the courtyard for3 hr for someone who said they were there or on their way. The gentleman showed back up and apologized once he realized his mistake. We were given keys, told to go have dinner while he waited for the other couple to return and collect their things. I understand that it was an honest mistake and it was fixed. However most people wouldn't have waited 3 hrs. May a lockbox system would work better?