We did not get to spend alot of time with Loretta, but the time we did spend was quite pleasant. Loretta is very bubbly and generous. I know she would go out of her way to make sure guests have a good experience. The apartment was clean and the accommodations were quite comfortable. Our breakfast had a variety of choices and we left quite satisfied. Loretta did not speak English, but she used a computer to assist in our communications and we did not have any problems at all.