Nathalie was very easy to work with and flexible about arrival and departure times. The location of the apartment is fantastic. It is about a 10 minute walk to the Colosseum and a doable walk to the Pantheon and Trevi fountain. Grocery store is around the corner. Beds are comfortable, and the apartment is as pictured, clean and has everything one would need. There is a good selection of guide books. The only drawback is the lack of air conditioning. If you keep the shutters closed during the day the place stays pretty cool. The neighborhood is cool and hip and therefore a little noisy at night.