What a great place to stay, and Alioscia was awesome. We had planned 3 days in Rome before heading on to Florence. The first day our flight from the USA was cancelled. So we lost day one. Next day we got to Rome, but Air France lost ours bags. Alioscia went above and beyond and helped us speak to the airline, coordinate with the bag delivery service, even coming to the apartment to sit and wait for 2 hours for the delayed bag delivery. What a great guy. We still had a great time even though airline problems. Highly recommend this place!