We did not get to meet Amen--but check in was great. Marco -who lives in the building-welcomed us and showed us where things were and how they worked, and provided us with a map. The neighborhood is great-anything we needed was near by. The apartment was just as described, bed is comfortable, and we were able to get to everywhere with some walking and learning the transportation system. Everything was wonderful--only problem we had was wifi was kinda weak-and in and out sometimes.