This is the very first bad review I have ever written. I usually don't care, but I wish I saw an honest review before our stay. I don't understand how this place have so many good reviews. Carlo was nice and communication was great. We did the check in on time (no early check-in) however the place wasn't clean/ready it kinda looked that the previous guests just left, Carlo sent the cleaning crew right away. My husband and I were so tired that we passed out right after they left (we had a 10 hours flight l). When we woke up more awake and fresh up we noticed all the details. The blanket had stains, the walls have stains, the toilet was barely working, the most disturbing thing was the mold on the bathroom. I felt disgusted realizing that I took a nap on that place. we always travel on budget, but without a doubt we checked in in some hotel right away. I'm so glad we did otherwise we wouldn't enjoyed our experience like we did. The reimbursement was no issue Carlo didn't fight us back