1. Pre-arrival
- Very quick responses to all communications
- All information very clear and well thought

2. Arrival
- Francesco offered to arrange a private transfer from the airport - this was a similar cost to a normal taxi there, and far better. Great service.
- Marco met us upon checking in (which we did early, with no trouble). All information very clear, welcoming and we felt at home right away.

3. Apartment
- The location is great. It is less than 10 mins to the Colosseum, 10 mins to Trevi Fountain, 15 mins to Pantheon, 25 mins to Spanish Steps. Many restaurants nearby and a very trendy part of town.
- The apartment itself is clean and modern. Beds incredibly comfy. Plenty of space.
- The apartment building is very safe and secure, including a porter.
- The street was relatively quiet for central Rome, but could be perceived as noisy if you don't live in an urban area.