Chiara is extremely helpful and cares deeply about her clients. The key procurement is a process that will need you to plan in advance if you are travelling with luggable, kids or pets. The place is as described, a bit dated but with a vintage appeal, and sufficient for a short stay. The effort in decorating it is evident, and I especially loved the thought into the partition of the balcony and plants in washroom window. We had some concerns, but nothing Chiara can’t resolve. Soap, shampoo and clean towels were provided. The heaters and AC work well. We were there for a short time, so didn’t use the kitchen. There was privacy from other guests in the apartment. Only concern is the lack of curtains on the balcony of the suite. Overall good stay and recommended.