Sam and his team are fantastic. They provide everything you need to know about getting around Rome and where to visit. They have gone to the effort of creating a fantastic welcome pack that helps you choose what you want to do/see and Rome and how best to do/see those things. From recommending places to eat, places to visit (even beyond Rome) and the best way to tackle your trip based on how long you are there, Sam and his team will not disappoint!
We booked very last minute and Sam's response was very quick. When we arrived, having had a bad experience at a previous hotel, Sam made us feel very welcome and even upgraded us from a studio apartment to a one bedroom. Our room, although maybe in need of a little update, was comfortable and all we needed for our two nights stay in Rome. Sam's place is also right next to the start of the bus route which will drop you off right outside of the nearest metro in ten minutes. Our only criticism, of no fault of Sam's and because we are fussy, was that the street outside, if you choose to walk to the supermarket or metro was very dirty and did not smell nice at all. However, taking the bus avoids this if they arrive on time!
If visiting Rome, contact Sam in advance without a doubt to help you out! Our only advice would be to see as many sites during summer peak season at night as you can. Firstly because some of the sites at sun set look a lot nicer than during the day and secondly, because being out of the heat and site seeing at a quieter time is so much more enjoyable!