Julia was very helpful and responsive. She made sure to answer all my questions and helped me figure out how to get the the apartment from the airport when the train wasn't running and was in constant contact with me to make sure I arrived smoothly and see if I needed anything. The apartment is in a nice neigborhood and very close to both a metro station and bus station. The room was big and clean, as well as the bathroom. Looked pretty much like the pictures. Even though I didn't see her much, her assistant Chloe was very nice. Overall, good Airbnb experience, especially for the price.