We recently stayed at Federico’s apartment and would definitely recommend it. We have nothing but positive things to say about our experience with Federico and his staff. He certainly understands customer service. He was very responsive from booking to check-out and excellent on communicating all the information we could possibly need for our stay. Although we did not get to meet him (or his father), Sherif was there to meet us and show us around the apartment when we arrived. Everything was clean and as the pictures described. In addition to plates, glasses, pots, pans, wine-opener etc…the apartment was stocked with some basic necessities like napkins, paper towels, coffee, tea, olive oil, balsamic vinegar, plastic wrap, salt, pepper etc...and even cream, yogurt, crackers and croissants, so if we didn’t get to the market the first day we would have something in the morning. They even have an espresso machine so I could make my own cappuccinos! Another nice courtesy is that 1/2-way through the week they will do one load of laundry for you (wash/dry/fold), since the laundry facilities are not in the apartment. The Wi-FI was fast and dependable. We had one issue with the bathroom, but as soon as we contacted Federico about it they came out that day and it was resolved by the time we returned. Even the check-out process was excellent. Sherif was right on-time and even carried our bags down the hill and across the street to the tram stop we were taking. Now that’s great service! The location of the apartment was perfect. It is in a quiet, local area, but definitely walkable to many of the important sites to see and very close to public transportation. As others have mentioned, the steep hill needed to climb to get to the apartment could be daunting after a full day of site-seeing if you had health or mobility issues, but nothing that would keep us from renting this great place in the future.