We did experience issues while staying here, but we would like to compliment their prompt responses. When the power cut (not their fault), they had someone turn it back on. When the hot water turned off (as a result of the power cut), they replied to my message and told me how to turn it back on within 20 minutes. When the air conditioner stopped working, they sent someone on the same day to identify why, and when this couldn't be solved, they requested a fan be brought into our room. I think we were just unfortunate with all of the issues experienced, but we believe it wasn't the fault of Hosting Flats. As for where we stayed, the location was great, the building we stayed in was clean, and we were greeted by someone when we arrived (who welcomed us and told us where we could go locally for groceries, gelatos, and more).