Worst Airbnb experience by far! hot water wasn’t working and despite seeing it with his own eyes, Francesco told me I was better off waiting for it to work (knowing full that it wouldn’t) than to cancel my reservation and ask for a refund. He then flatly lied to Airbnb support about the hot water not working. I ended up not getting refunded for the first night. I’m still dumbfounded that human beings like this exist and that this listing has so many positive reviews. I would not recommend this host to my worst enemy !