The two of us spent 8 wonderful nights visiting Rome at this AirBNB. Communication and welcome were excellent. We miscalculated our train+cab and arrived at the door an hour before our arranged time. We contacted Valentina and she called Matteo. He ran over from his restaurant "Saltimbocca", and arrived in 5 minutes. Matteo gave us a great tour of the apartment, all in excellent English. The apartment is up 3 flights of stairs -- it's a very wide staircase, marble stairs and solid railing, very easy to navigate. Security is excellent: locked doors to the street, in the hallway, and at the apartment, each with good lock and key. The apartment building is very quiet. The apartment is located on a very narrow alley, which minimizes any outside noise, particularly being on the third floor. We used the microwave, coffee maker, dishwasher, and refrigerator and all worked fine. We used the combo washer/dryer to do a couple light loads -- instruction manual provided in English... be sure to set both the cycle and temperature. The weather was very mild, so we did not need A/C or heat. But we saw two high quality A/C units mounted high on the wall in the two bedrooms -- a godsend in the hot weather that can stifle Rome. We didn't use the A/C, but I saw a remote control for the A/C. The apartment is larger than it looks in the pictures. The main living room has 3 couches and a dining room table. The second bedroom has an office work area that extends the size of the room. There is a lot of storage area and closets with hangers . This apartment would be very comfortable for four visitors, but you would need to negotiate access to the shower -- it's located off the main bedroom. There is a separate toilet-only room, with hand-wash sink. The main bathroom is located off the main bedroom and has its own toilet. It has single sink with lots of drawers, so each person could have their own storage for toiletries. If you have a lot of laundry there is a brand new laundromat next door. There's an excellent bistro next door also (dinner only, reservations recommended). And don't forget Matteo's restaurant "Saltimbocca". We dined there on delicious regional specialties. We plan to return to this great AirBNB in the future.