Serena was great! She answered all of our questions that we had before arriving and also gave us so much more extra information when we arrived. She provided a map of the city for us upon arrival. We arrived late into the night around 10pm and had to pay a late check-in fee, but she was able to arrange a taxi ride for us from the airport for a fee. The home is just as described and seen in the pictures listed on airbnb. The home had all the things you would need. The A/C worked well with the hot weather. The location was great. It was located just 5 min from the colosseum/palatine hill. It's also really close to a metro station if you want to travel that way. The wifi is a portable wifi gadget that you can carry around with you, but make sure it's charged all the way and turn it off when not in use because the battery can be used up pretty quickly. Tip for guests: if you use the wifi at the home, then make sure it's placed outside in the patio. There doesnt seem to be good connection when the gadget is placed inside the home. We really enjoyed Rome while staying at this home and would definitely come again to this home if we return to Rome! Thank you Serena!