Location was great, a 2 minute walk from Roma Termini. Finding the exact entrance was harder than hoped as it was not signposted but after checking a few doors we found it. The room was smaller and far dimmer than expected but that was okay, the windows however let in zero natural light unless wide open, facing a very well used public area of garden with a heavy footfall so sadly they stayed closed. Never talked to, met or even saw Steffano, instead we were checked in quickly by Aladdin. He was fab, got us more pillows quickly when asked, as 2 wasn’t enough for us. The room has everything you need but as we were only there for 2 days and out most of the day, sadly when we came back hoping to rest for the next busy day, it was less than ideal. Bed was very uncomfortable at best and as it’s 2 separate mattresses they slide apart constantly almost as soon as you led on the bed, needing us to readjust them every 10 minutes and leaving a faint dip between us in the night. The noise from people in the building/complex was unbearable, not so awful the second night but then in the early morning it was equally as bad. I account for the fact you’re in a busy city and noise will be made, but this noise combined with the sliding bed and the lack of natural light really did leave a lot to be desired. The location however was great but didn’t fancy wandering anywhere at night too much as the area felt a little bit intimidating.