My stay at Roma hostel was an absolute disaster. Now, to be clear, They advertised the room as they had it. It was just as shown in the pictures. It was clean and was just as advertised in the pictures. However, there were a ton of details such as very thin walls where everything from a cough to alarms ringing in the morning could be heard loud and clear. We booked 3 nights with Roma Hostel and stayed 1 night. They had an AC unit in the room, but had a drip outlet in the room as well, which is not common to me. The dripping noise and the sounds from other rooms kept both me and my husband up all night. Their other guest were also coming in really late at night and all the opening and closing of doors could wake the entire complex. The next morning, we decided to be reasonable and explain our situation to our host in hopes they could allow us to check out and refund us the remaining nights we booked, since we booked it for a service, which is to sleep and that we definitely got none of due to the unfortunate circumstances. Now, I understand they have a strict cancellation policy, but if you are offering a place to stay as your service, and we are not getting that, I don't think its unreasonable at all. I asked nicely if they could consider us checking out the next day since we were not able to sleep at all, they were hard to communicate with. They spoke no word of english and I had to use broken chinese to explain our situation. After trying to message them in hopes it would be clearer, they came to my door upset and angry, making a huge fuss about what I said. This is terrible customer service. We decided since they were unreasonable, we would pursue this later on and not let it dampen our vacation. We checked into another AirBnB place and all was great!