My husband and I stayed here for 1 night as we were flying back to London for our flight home. It was perfect for what we needed for 1 night. We arrived really early in the morning and we were able to leave our bags at the restaurant which was really helpful. We had a later afternoon flight the next day and we thought we would be able to do the same, but it was Easter and they said we couldn't because it was going to be busy that day. This is completely understandable as it was a holiday, but I wish we would have been told that the day before. Luckily there is a nearby place where you can pay to stow your luggage for however much time you need and that ended up working out really well. We had no interaction with Carmen in person however, she was really helpful in making sure that our stay was great.