This apartment could be great. It is in a good location, has a private garden, quirky decor and the beds are comfortable. Why the low rating? Sadly there were a number of issues with our stay which made it less than perfect. General info: The listing doesn't say that you will be surcharged the Rome Tourism tax (currently 3.50 Euros per person per night) when you leave the property. This added around 18% on top of the total charge), and strange to have to leave cash on the table, no receipt for it. We've paid tourism taxes in other countries, but usually charged by official customs, or included in the room rate. The occupants of the apartment above do not have carpets (or, it would appear, slippers) and stamp about in heavy heeled shoes from very early in the morning (around 7 a.m.), so don't expect to get a lie in. This is a basement apartment. By its nature it is gloomy even on a sunny day. The level of lighting in some areas is not particularly effective. The doors to each bedroom lock automatically when they are shut. There is no handle on the outside of each door - so unless someone is INSIDE the bedroom or you have a key in the outside of the lock, you can't open it again (safety issue for small children). One of the bedrooms had no key for the lock so had to be left open all the time. There is also no handle or deadlock on the front door. If you go out into the garden and don't take a key with you, or leave it in the lock outside you could get locked out. There are mosquito repellant coils for use int he garden, but the supermarket up the road does not sell either matches or lighters. Even over a relatively chilly May weekend, we all got bitten in the apartment (but not outside interestingly), so bring insect repellant. The bathrooms' decor has a lot of exposed natural brick. The towel rails are very close to the brick with only a narrow gap. It is easy to catch knuckles/nails on the rough surface of the wall. Specific issues of our stay: Having looked at other recent reviews, there is evidently a major problem with the plumbing in this apartment. The toilet in one of our bathrooms made weird gurgling noises whenever the shower in the same room was running, and water rose slightly in the bowl. Then unfortunately we also had a torrential rain storm during our stay, which caused this same toilet to flood the bathroom and bedroom in the early hours of the morning (well after the rain had stopped). We had to use towels to mop up the water. Despite two requests the host did not provide any extra towels, just said that she would get the problem repaired and that we should not use that bathroom for the remainder of our stay. Elisabetta has finally agreed to refund a portion of our room charge for the inconvenience, but she ignored initial requests to do so, only responding when I approached the AirBnB resolution team, and then negotiated begrudgingly. Other minor issues: one of the shower doors has the wheels missing from the bottom rail; In the same bathroom the automatic light does not work. In the faulty/flooding bathroom the shower was temperamental and difficult to get hot water running consistently. The kitchen sink mixer tap is loose.1 set of keys was badly cut and did not open the gate. Basically dazzling decor and cheap fittings plus not much maintenance.