We were welcomed by a friendly assistent named Joyce.
She showed us the appartment.
Everything looked okay, nice location near the Vatican.
We were happy untill out of a sudden the door key just broke off in the lock. I was very upset because I did not do anything strange with the key. When I called for help, the assistent Joyce told me that her boss was going to send someone down the next day because it was sunday and that I have to pay for the cost of a whole new lock . I am so upset about this whole situation, and I do not agree to pay for something that was not my fault, this is unfair. My daughter took out the broken piece of the lock, and the lock works fine, luckily we had two keys.
This experience ruïned my whole holiday.
A good key cannot break just like that.
I explained to Irina but I did not get a proper response, only that she understands.
Nothing more.
I do not feel responsible for the key breaking so it is not fair that I must be charged with these cost.
That is very host unfriendly.
I am sorry for this negative comment but I am disappointed in the lack of communication between us and the way they both handled this situation.
I never had any bad experiences before.
Apart from this situation the appartment was very comfortable.