Nicolo, was amazing! He arranged for our pick up at the airport, which was nice after an all night flight. He met us at the apartment and shared lots of valuable information with us, which helped with places that we wanted to visit. He also had lots of information about the neighbourhood and areas to avoid when deciding were to eat . This was very helpful as we avoided the touristy traps. He also went out of way to provide us with supplies when we asked.