Giulia was by far the most communicative host we have ever dealt with. She was very fast to respond to every question, regardless of how pointless we may have thought the question. The apartment is exactly as described and as clean as it looks. First floor so no stairs or elevators! we had some minor maintenance issues during our stay and Giulia came herself to ensure things were resolved quickly. We are returning next year and will try to stay with Giulia again!