the place i STAYED at is UNSAFE. The apartment was never cleaned while I was there from 5 - 28 December, and the bed linen was never changed.
The front door of the apartment broke, and i was inside the flat for over 4 hours before someone came to help me.
Then the bathroom door broke (a sliding door) and I was inside the bathroom, the whole morning. i was scared, I was crying, and I was yelled at that if this is my fault and i will have to pay for the door. The people renting it out are rude, unhelpful, and the landlord is very unpleasant.
it does not state on their listing that there will be NO CLEANING.
and that the bedlinen will NOT be changed.
I felt cheated for the money i spent on it especially because two of the doors broke down, and I was offered no empathy, no apology and no compensation.
When the two doors broke, i was told that i was the reason they broke and that this is my fault - except that the whole place is unsafe - and I was threatened that I will have to pay for the damages.
when the man who came to fix the bathroom door left, he did not even say he is sorry! and i was told that man is the owner of the place. He should have said sorry because i am not the reason it broke down! The door broke down not because of what I did, but because it is not properly fixed.
All i had with me in the bathroom was my old Nokia phone, and there was hardly ANY RECEPTION in the bathroom! If I had not had my phone, I would have been stuck there for DAYS! I was finally able to get hold of my daughter who was able to tell me to call the fire brigade. which i did. My daughter then was able to call Halldis after she accessed my airbnb account, and they even yelled at her, that "why has your mother called the fire brigade? and that your mother will have to pay for the damages!" she was offered no apology either.
After this interaction, I waited for the owner of the flat to brake the bathroom door to let me out. I was not offered any apology, or empathy.