The service was really exceptional.... responsive to inquiries, flexible with check in time, helpful getting a transfer to and from the penthouse...all was great. The only negative is that the apartment is up so many flights of stairs and there is a strange setup with the one bedroom on the bottom floor and a steep, circular stircase with a rope railing to climb the stairs. This was in the listing, and was mentioned by other reviewers but we thought it would be easier. Honestly though, it made it really difficult for us to move our luggage around, even though we packed light. (NOTE: We are old and it was hot, so younger travellers should have no problem.) The penthouse view was amazing, and it was fun being close to the restaurants, etc.