Olga was very nice and very helpful. We arrived a bit early to the apartment, and she met us within 5 minutes. She helped us get inside, gave us information about how to get around, where to eat in the neighborhood, metro stops nearby, etc. She was very kind, and she had a lot of maps and brochures in the apartment. She even left a few pages of typed up information in English, and told me to call her if I needed anything (I have an italian cell #). The apartment was even nicer than I expected, was very clean, and very comfortable. The beds were very comfortable. Olga left us some snacks and some coffee! The neighborhood has a few cafes and some places to eat in walking distance, and is convenient to both the Manzoni and S. Giovanni metro stations (about equidistant between them). Wifi worked well, was very fast, decent connection throughout the apt. Olga speaks Russian, Ukrainian, Italian, and a bit of English. She was very kind and helpful, I recommend it without hesitation.