Carmen is the most caring & accommodating host. Communication was very clear, quick to respond & overall helpful. She has a welcome binder in the home that is comprehensive. Carmen made sure to inform us of all our transit options prior to arrival. It definitely made for a safe arrival to her loft. We decided on the private transport; we had a long trip & various luggage. The driver was so nice & provided us with a brief history of the area. Check-in was straightforward. The loft was notably very clean & well equipped throughout. We thoroughly enjoyed the location; easy access to public transport, markets & great restaurants. Overall, such a memorable and stress-free experience, in large part to Carmen xoxo. Enjoy Rome!