Firstly, we are probably going to be the only negative review on here but we are still very confused on how this place has such positive reviews.
I am a very review based person which was solely the reason we booked this place but if Airbnb had the option to rate 0 stars, we would have.
We are a group of 3 friends who stayed in Rome for 5 days and we booked the place for our entire stay but ended up having to cancel and find a new place last minute because the conditions were unbearable. We hated having to cancel the reservation and wasting a day worrying about finding a last minute replacement. But we definitely could not have spent any more nights in their place.
The biggest issue for us was the cleanliness. The place was very dusty, pretty much everywhere. The worst was near the beds - down the side of the bed, on top of the bedside lamps. It was so bad that all of us woke up feeling a bit ill after the first night. On top of that, the floors were dirty and grimy - we would have mopped the place ourselves and cleaned it up but it was other areas such as dust building up on the side of the bed - something that wouldn’t have collected between guests that quickly. In the kitchen, there were used coffee capsules. All of this obviously gave it away that the place had not been thoroughly cleaned in between guests.
Some of the bed sheets had a musty, damp smell and the sofa bed for the third guest is very uncomfortable to sleep on.
Although, the hosts did offer for a housekeeper to come after we complained, we were already out exploring the city - we were not going to come back and waste the day coming to fix issues that should not have been there in the first place.
Lastly, we felt the place just wasn’t as advertised at all - the pictures make the place look more spacious and clean. Also, bear in mind that the place is in the basement - something that was not clear enough in the title or description or we would never have booked this place in the first place.
On a plus side, the place is in an amazing location which is a shame and the hosts were great too with easy check in.