We stayed at Marzia’s place at the end of November. When we arrived to Europe, I had a message stating that the hot water/ heaters were not working. We were given the option to move to another apartment, but it was not in the part of town we wanted. The other option was to move to a two bedroom but there were three couples so that would not work for us. We ended up showering at the two bedroom but it was so extremely inconvenient because we had to walk back with wet hair in cold weather.. We expected to be compensated with a refund of at-least 1/2 of the cost for such a huge inconvenience but they only offered a 10% refund.
Overall we enjoyed the area, apartment and would’ve enjoyed our stay immensely if the hot water worked but with that problem, it definitely affected our stay in Rome.