Anna and Carlo are great communicators - I always felt up to date on what was happening and when. There was a mistake on Airbnb about the rate of the room (the green and blue room are supposed to be the same cost) and they were very responsive to try to resolve the issue. The location is about a 10 minute walk from the metro, and while the street noise could be loud at night, the area overall felt safe. The kitchen is basic without a stove or kettle (but it does have an oven and microwave!) so heads up to anyone who would like to cook.