The checkin process was terrible; even though we kept in constant communication so they knew our arrival time, we had to wait on the street for more than 40 minutes to get the keys of the apartment at 8pm with a temperature of 30F.
The apartment was ok, but they have to improve the ventilation on the top floor (“room”); even though the a/c was on, it felt hot. Also, the sink was clogged; we had to wait quite a while for the water to go down.
Finally, there was a requirement from the person who gave us the key that made us feel unsafe. He took photos of our passports and sent them via “WA app” to an unknown number with the excuse that it was to confirm that we were the ones who made the reservation. Despite the fact that we questioned him about this and told him that it was the first time we had to do something like this, he insisted that it was necessary. We had already filled out the documentation that had been requested through the platform, but even so, he insisted.