In general the apparment was perfect. The appartment was a bit smaller than the expected, but the location it couldn't have been better! It's just near the Forum! And the Plazza Venezia. There are really nice views from the Forum and Colosseum just 3 minutes away from the appartment. We didn' meet Emma, but we spoke with her via Whatsapp, and she send Ruben for our check in. He was really helpful, he helped us with the luggage, and park the car in a free zone. Unfurtunately, someone opened our car braeking one of the small windows so, if you trabel by car, keep an eye to it because despite there's a militar office in the street, there are robbers arround. I would recommend this appartment without hesitation.