Raf was very hospitable and nice and offered us coffee many times. His children were also very friendly! He suggested fun things to do in the area and was easy to contact. He helped us translate many times. My partner was having back spasms and he helped us find a nurse to come give shots. He also helped sort out luggage issues I was having and helped us talk to the vet in Italian. He had lemoncello and prosecco waiting. Towels were folded and ready for us to use. Apartment was stocked with essentials like soap, shampoo, salt/pepper and coffee. Thanks for everything!