Unfortunately I didn’t deal with Claudia but Francesco (husband/partner). I communicated time of arrival and let them know that I was running late.
On arrival I was met by Francesco and it wasn’t a warm welcome. Felt it was a bother to him. Was told what keys opened which doors and off he went. The apartment was absolutely freezing, I put the heaters on but there were only two tiny ones not adequate for heating an old Italian apartment in Winter. Also there was no hand soap. Air b&b said soap was provided. I messaged this request and a gruff Francesco brought down a soap dispenser from his home. In these times of Covid it’s important to have basic hygiene products available . He rudely told me it said soap shampoo wasn’t provided.I corrected him that it said soap was.
That night I kept the heating on, put an extra blanket on the bed and slept almost fully dressed and was still cold. The next morning I informed the host of the problems and I was checking out. After confirming heating had been on was rudely told ‘you’re the first to complain’. Some people shouldn’t be in the hospitality business’s and Francesco in one. He did no favours in a bad situation. In winter I think hosts should ensure the apartment is warm for guests arrival.
Anyway I managed to book a hotel which was warm and cosy and ensured a happy stay in my beloved Rome.