Myself and my girlfriend stayed here on a Friday and Saturday night last weekend.
When we arrived we loved the place, it is a very well laid out apartment in a good location not far from the collessum or bus / metro stops.
However when my girlfriend tried to use the shower on Saturday there was no hot water whatsoever when the temperature dial was set to warm. I was also about to boil some water when I noticed the pots and pans in the kitchen were also dirty from the previous guests. But in particular it was not having hot water to wash that spoilt our stay.
The host's assistant accepted responsibility, however offering refund of the city tax of €14 (which was also not mentioned in the listing) is not sufficent, given the inconveniences it caused and the added costs travelling to another AirBnB to shower.
The assistant noted it was not possible to fix the issue on a Saturday as their plumber was off but had we'd been staying long enough for the issue to be fixed, I am sure the water problem would have been resolved and that the experience would have been much better. Sadly for such a short and busy trip, time constraints did not allow for this.
I contacted the host regarding a partial refund but received no response. As such I have had to involve AirBnB.
I would happily have stayed in the apartment again if these issues were fixed as it ultimately is a nice studio apartment in a very good location next to the collessum and some lovely bakery's.