Our hosts made contact with us regularly, particularly in the week leading up to our stay. Marialaura waited for us at the apartment for over an hour due to flight delays. She was very helpful about options for getting to the apartment. When we arrived she was waiting for us at the apartment. She was warm and welcoming despite having to wait so long. She showed us the way to the tram and train and pointed out where the supermarket was. The apartment was meticulously clean and tidy. There was beer, wine, water, butter and milk in the fridge and bread and croissants. We didn't have to worry about getting to the shop after travelling. The location is convenient to both the tram and train. Our hosts made contact a few times just checking to see everything was OK. They made suggestions of things to try. They had a little folder with all the info you might need including a friend who could pick you up and bring you back to the flat. We did t use this, but it was good to know we had that option. Wifi worked really well. Because the apartment is newly renovated all appliances worked very well. Enrico offered to take us to the airport on our last day. They turned up at the exact time we arranged and we got to the airport safely. They would be the best hosts we have ever used on Airbnb. They love their city and they enjoy meeting new people.