The staff is 5 star and very helpful. The building, not so much. The hot water was barely warm at times and once the heat kicked on everything was coated with dust. I told them and they thoroughly cleaned the room, but the next night the same thing happened. There was enough dust to give me a sinus headache and I had to sleep with the bathroom fan on and the window cracked and still was getting headaches and a heavy coating of dust on everything. The toilet also did not work very well. The terrace door is above the ground floor and you have to keep it open with a rug and risk being locked outside. They tell you to just take a phone with you. 5 stars for staff 2 stars for the actual building. It is in a great location for a great price. It just seriously needs some updates.