Ilaria was an extremely welcoming and delightful hostess. She arranged to be at the apartment when we arrived to give us the keys and orient us to the apartment and the area. She took great trouble to answer all our questions. She also provided us with some delicious pastries for breakfast, which was extremely thoughtful and kind. When we left she went to great trouble to help us book a taxi to the airport, and to help us cancel a reservation for dinner.