Our stay at this apartment has been extremely disappointing and well below normal expectations - please note we normally don’t complain but, we paid a lot of money and whilst I understand the location is prime, we would also expect some basic conveniences in the apartment. We chose an an apartment with a washer/dryer as we needed to wash clothes at this point in our travels. The dryer simply didn’t work - We had to go to a laundromat, they were closed for the epiphany as such we had to travel to London with a bag of wet clothes. The wi-fi/internet is non existen, so slow nothing loads and we were constantly told that we’re offline, we couldn’t even see a message!! Finally, the showers are filthy, the bath towels are old and tattered and the apartment is unclean, the kitchen has not been properly cleaned in months and whilst we had no intention of using it, we wouldn’t even if we wanted to. We hope that you will raise your standards and understand that this is not acceptable.