Vitoria was very sweet. Because of airline delays and 45 mins in customs we ended up arriving very late. (22:30) Vittoria was there waiting and after a nice orientation she showed us some wonderful restaurants amongst the best of our visit. She also helped us arrange for taxis on the 2 times we needed it which was very kind. Check out was quite simple with her daughter picking up the keys at 0730 when we needed to catch a cab to the train station. We would stay there again!