Our family started planning our trip to Rome and Florence more than 6 months in advance. It was our first trip to Italy and we wanted to make sure it would be as easy as possible since none of us speak Italian – including my 12 and 14 year old sons. We started working with Massimo and his family and immediately felt like we were in good hands. Our questions were answered quickly and in detail.
6 weeks prior to our trip, I was in an accident and didn’t know if I would be healthy enough to do the trip. Massimo was very understanding and had good ideas for how to accomplish things in Rome if I needed assistance. His team was also able to locate a physiotherapy group near to the apartment if I required medical assistance.
Massimo was also able to help coordinate a driver to/from the airport. We connected through Heathrow (a nightmare with their liquid restrictions), and were very tired once we got to Rome. Thankfully the driver was very understanding and took it easy getting us into the city (my younger son gets car sick easily).
Gianni and Laura met us at the apartment. They took a lot of time showing us around the apartment, how to use the various appliances, answered our typical American questions, etc. They also gave us suggestions for local restaurants, gelato places, etc. They also had suggestions for when/where to go, how to avoid tourist traps, etc. In addition, they had stocked the refrigerator with milk, yogurt, juices, sliced cheese and meats AND there were plenty of biscuits/cookies/pastries to accompany an assortment of coffees and teas.
The apartment itself is very spacious, airy and clean. The living room, kitchen and dining room allowed plenty of space for our group to spread out. The 3 bathrooms were all well-appointed. The beds were big and comfortable – plenty of pillows too. Linens were ample in size and quantity. The windows were all in good working order which was nice to have for fresh air in the afternoon. Good storage in each of the bedrooms as well – armoires and closets with plenty of hangers.
It was really nice having their cleaning person check on the apartment while we were out during the day. Not having to make up beds or do dishes really made me feel like I was on vacation. We had a couple of issues (that I’m sure our family somehow caused) that Massimo and his team resolved very quickly and without any objection.
This was easily the best Airbnb experience I’ve had to date. I strongly recommend working with Massimo and his team for your next adventure in Rome!