The location is great. Nicola and staff were friendly, and breakfast was nice/customizable. However, the room was missing some basic things. The showerhead didn't hold up on its own (the fancy hydro options also did not work), the toilet ran all night and the bathroom door would not properly shut because of water damage. There were no hooks anywhere for coats or towels (the standing towel rack was broken). A kettle was available in the common area but no heat-proof cups. Our towels were changed in various ways each day (one day not at all, another day no hand towels returned, another day no bathroom rug returned).