I wrote Samantha with details of bugs crawling in bathrooms, AC not cooling as promised, linens & coverlet on bed smelled sweaty stale & had fresh stains that required me to launder all as well as stains on towels that were course & did not smell fresh. She only offered a small discount on towels being stained. Never addressed other issues & refuses a refund because of her policy on cancellations. I also shared that the furniture had stains & the rug looked like never been cleaned. An old nasty sponge was on the counter & the counter looked dirty. The bathrooms did seem modern & nice, but the bugs all over was too much. How can you feel clean in that? Rest of floors were dark & could not see if bugs were crawling like on the light bathroom tiles. I provided her pictures of everything including offering video that would not upload in Airbnb app which showed bugs crawling on the floor. We were in Rome during the height of tourist season, meeting family & had to pay double to find a hotel. We feared the bugs would get in our clothes & luggage. We got in late & stayed one night in beds that were also soiled but not as bad as the master - we had zero choice due to exhaustion & not knowing the city or language. We think bug bites came from that one nights stay. The host was totally unhelpful, uncaring & only commented that her reviews are stellar on cleanliness. It appeared as if college kids stayed there & trashed the place. It was not at all up to standard. I had just left a beautiful place in Sorrento, given an excellent review of that host & likewise on me. I can’t say beware enough on this one. Also the address is not the one shared & we were told to be discreet as the manager of the building was near. The location would have been fine & the place seemed safe, despite opening a window to see a drone outside... that was unnerving. If you like rough college living housing, this place is for you.