The apartment was pleasant, convenient. One set of keys was inconvenient because if you lost or forgot them, you were simply locked out or in. Check out process was stressful because he instructed us to leave keys in apartment but we needed keys to leave building. So trying to manage that was unnecessary stress. Trying to figure out how to leave keys in unit and get out of building without an attendant was stressful. A drop box would have resolved this situation. All in all we did like the apartment and Mateo was very friendly. It would have been helpful to know wash cloths for bathroom were not provided. This was our first experience with an air bnb so it was a learning experience.