The communication was very easy and Grace and Paolo were really nice and welcoming. They made our check-in and check-out easy, being flexible with time (we had very early flights, which made us to arrive earlier than checking-in hours and also leave very early in the morning). I thank them for that. The flat is VERY spacious and VERY well located - close to all the best restaurants and walking distance to all attractions. Just be prepared to go up 5 sets of steps, as the flat is located at a historical building where there's no elevator (as the majority of the flats at the area).