The morning before I was to arrive in Rome I reached out to Pasquale on the Airbnb app to let him know when we were going to arrive and hopefully receive more information about the check in process. Pasquale never replied to my message (he later claimed he did not get it, but it said it had been delivered). I assumed that the check in process would be self explanatory since I never heard from Pasquale, but that was not the case. Upon arriving to the apartment at first I encountered a doorman who advised me to call Pasquale, which I did. He said that someone would be coming with the keys in 2 minutes multiple times. In the end we waited about 20 minutes to get into the apartment, which was not cleaned from the previous guests. Pasquale sent a cleaning person but we had to change our plans for our first evening in Rome and leave the apartment while the cleaning person cleaned. We also felt uncomfortable leaving our valuables and belongings in the apartment while the cleaning person cleaned but felt we didn’t have any other options. Pasquale said he would reimburse me for the first night because of these issues. He sent me half the money back for the first night and it took me sending him pictures of the receipts and following up with him to get the rest of the money, which he insisted on sending through PayPal, saying he wasn’t able to send me anymore on Airbnb. During my stay Pasquale called me several times and sent me many messages on WhatsApp. I told him that I don’t usually use this app, nor did I have an international data plan, and that I would prefer to communicate over the air bnb app. Only after I checked out did he begin using the Airbnb app to communicate with me. The apartment was fine and comfortable after this whole situation was corrected, although a bit further from the city than I was expecting. Pasquale asked me to give him a good review after I checked out, but the issues I faced when checking in, the lack of cleaning, and communication caused me a good deal of stress during my vacation in Rome. If I come back to Rome in the future I will not be booking one of Pasquale’s properties.