Very close to the Rome Termini station. We were met immediately, even though we were later than the time we initially told him. His assistant let us in and showed us around and let us get settled in. He came about 30 minutes later to introduce himself and give us a Rome map with highlights, best ways to arrive to our desired locations, and recommendations. We especially liked Giolitti, the gelato place he recommended. Gianluca also messaged us while we were there to see how our visit was going and see if we needed anything else. We had free Internet and were provided with a small kitchen to store any groceries and were able to eat anything that was available (as long as it wasn't marked with another guest's name! ;) ). We checked out at the necessary time, but were able to sit in the common area to use the Internet to plan the next leg of our trip. We loved our stay!