To begin with, the apartment is fantastic. Nicely appointed, well equipped and so centrally located we literally walked everywhere. Wifi is solid and dependable. Large grocery store right around the corner. And, while the apartment is everything it is promised to be the people associated with it are, in our considerable Airbnb experience, the best we have ever encountered. First, Susannetta, Carla and Paola are incredibly friendly, responsive and communicate exceptionally well. And, they do it no matter the day of the week and seemingly 24 hrs a day. But most importantly, they actually care about their guests and will do everything within their power to make things happen even when official websites are telling you it is not possible. They get it done. Finally, their concern about your comfort in the apartment is the epitome and highest standard of customer service. If you could bottle it and sell it you would get rich. My wife and son and I no longer consider them hosts but friends.