We never met Guilio because of a screw up by our driver from the airport, which was not Giulio's fault. The driver didn't warn Giulio of our arrival but he had a contingency arrangement so we were able to check in without any waiting. He offered to come meet us the next day but I said it was not necessary. Giulio was 100% responsive and the apartment is fantastic. I have no reason to think of staying anywhere else in Rome. Great accomodation in a terrific location. If you want a convenient and well set up apartment that is clean and comfortable then this is a great choice. We were two adult and two kids (kids shared a large and comfortable sofa bed).