Francesca responded very fast and helpful when we had problems in Rome (e.g. we couldn't find the driver she booked for us and I got an answer after just a few minutes from her that the rider hat some problems but that he will be there in a few minutes). The apartment was clean and big. It was perfect for 8 people. The apartment is located near Vatican City and you can get to the antique part of Rome by bus without changing bus/train which was really nice because the busses don't really have a timetable. You have everything you need in the apartment e.g. a washmashine (but without dryer which is not really necessary because the clothes were dry after just one night hanging on the drying rack) and dishwasher. Every room has an working AC (except the living room) and their own bathroom. I would recommend this apartment to my friends!