We had a great stay at the Relias. The check in was a little confusing since the door was a little hidden and there was no way to get in due to the “doorbell” not working. Once we got in, we took a tiny elevator up to the first floor. After going through a tiny door, we were in a hallway that Relias was located. We were escorted to our room. It was a lot tinier than the pictures showed and the air conditioning barely worked. In the heat of the summer in Rome, it felt very sticky, wet and hot. My husband and I barely even used the covers because it was so hot in the room. Every time we left, the hallway was pitch black and there was never any one working at the front. In our description it said we got breakfast if we wanted it but there was no clear sign of where to even grab breakfast. No one was at the desk to ask when we walked out of our room to ask. Luckily, the people who own the place had great communication skills via what’s app! Any question we had, they answered within minutes and even called a ride to the airport for us the next day. If you’re looking for somewhere small but nicely located, it’s a great place! I just wish it was a little bigger, better air conditioning and we had someone at the front desk. Other than that, it was great!!