We had a fantastic time in Rome and Diego made it all go as smoothly as possible. Before we arrived he answered countless questions about plugs, hairdryers (there's one in the room), internet connection, etc. We never had to wait for a call back and Diego (who speaks English like he grew up in the U.S.) was there to meet us the moment we arrived at the apartment and made us all feel completely at home. He left us a map, made suggestions for grocery stores and where we might be able to purchase a cell phone sim card, and stayed until we all got our various devices logged in online. The wireless was a bit slow at times, but I work online and was able to do everything I needed to. The apartment was warm and cozy (in January) and there were plenty of blankets. Overall, a the location is perfect with a number of great restaurants in the immediate neighborhood, and I would happily stay there again! Thank you Diego for your exceptionally professional, responsive, and helpful assistance!!