Raffaella has been very helpful and kind to accept our last minute request, and communicating with her was always fast and efficient. The place is conveniently located a 5-10 mins walk to the tram station which takes you to the city centre in less than 15 minutes. However, the apartment is semi-underground which makes it a bit humid. Whilst the bedroom was very clean, the common areas could use a little bit of refreshment! All in all a convenient short stay.