Communication from Gianni and his staff was prompt, courteous and professional. We did not have the pleasure of actually meeting Gianni, but Victoria was able and ready to help with anything we needed. The room is professionally decorated, exceptionally clean and relatively quiet, being tucked away from the busy shopping street where it's located. We enjoyed all the thoughtful touches in the room, including the black out curtains, multiple pillows, generous sized towels, shampoo and conditioner and A/C. The bed was very firm, and we enjoyed the two separate mattresses so we would not disturb one another while turning over in our sleep. We were disappointed that there was not a daily breakfast, as the listing says "bed and breakfast". Instead juice boxes, water and two biscuit packets were provided in the mini fridge. This did not ruin our stay in any way and we would gladly stay here again!