When we arrived a little later in the evening Marcoflavio was there within minutes and was very helpful in getting our luggage to the 6th floor with the small lift. The newly renovated flat has gorgeous high end finishes and the space it highly functional! Lots of space for a family of four adults. The views are great from the balconies. We had a bit of confusion with linens when we arrived and had some trouble with the A/C but Marcoflavio was very helpful and made sure all was looked after before we slept. The location was great and we walked to the coliseum within 15 minutes. Downstairs is a restaurant with amazing food! The only improvement suggested is to buy new towels as the current towels are very musty smelling and also make sure that extra pillow cases and duvet covers are in the flat upon guests arrival. We would recommend this flat.