We stayed here for a week with my 2 kids and my husband. Sonia is responsive but at the time of our vacation, she is also on vacation so there’s some delay in our communication. She recommended someone to pick us up from airport to her apartment for 75euro and the driver waited with us while waiting for her daughter to arrive and open the apartment. The apartment is nice and neat, but since we visited in summer, it was hot so in the afternoon after our day tour we go back home and starting to turn on the AC in the living room and the 2 AC for each bedroom. We had a couple of brown-outs and later on even after we reset the switch, we loss power on the kitchen area, we were not able to reach Sonia since she is also on vacation on that emergency situation so we knock on the neighbor and they were helpful. So from there we were told we can only keep 2 AC on every time (so it is not a big deal as long as the kitchen area have electricity since we have food in the refrigerator.), she said she will have it sorted out so hopefully, when you plan to stay there it’s already fix.
Our flight back home was late and Sonia was nice enough for me to keep our luggage in the hallway of the apartment (still safe coz it’s locked). Overall we love Italy and we still enjoy staying in Sonia’s apartment.