My wife and I stayed here for 3 nights. Our first 3 nights ever in Italy. Ortensia was excellent at connecting with us before we left and again when we landed. Our check-in was smooth, and we even had a little surprise when we arrived. The room was VERY clean and warm, and the bed was very comfortable. Having a nice-sized TV with Netflix was AMAZING. After walking for 10+kms per day and enjoying all of Rome's food & wine, it was great to get off our feet and watch a movie at the end of the day. The bathroom was very clean, and the shower was amazing. I loved the rainfall showerhead to wash the day away.
A couple of things to know before booking. These aren't necessarily "bad" things but things to remember. Neither of these is Ortensia's fault, obviously. If we were to come back to Rome, we would 100% stay here again.
1) It is VERY loud outside. We were normally ready for bed by 10 or 11 pm, but the noise from outside kept us awake until at least 1-2 am.
2) There are a lot of hustlers and beggars in the area. We ate at a restaurant downstairs, and we had 2 homeless folks walk up to our table to ask for money and 3 hustlers trying to sell us bracelets (scam). Many times, as soon as we walked out of our door, we were met within 3 seconds by someone trying to sell us something. Normally it isn't bad, but we had a very aggressive couple who would follow you. The biggest issue we had was that the restaurant owners and business owners let it happen.