For first time travelers to Rome who are seeking tourism, this is a great unit. It’s literally right next to the Trevi, has all the basic necessities of an apartment, has reliable AC for relief from the sun in the summer months, and relatively easy to find.
For those, like ourselves, who’ve been to Rome a couple of times and mainly chose this place for its filters (laundry, WiFi for work, Netflix for evenings, needing keys for one person to be able to leave and return without needing the key itself to provide electricity) this was a pretty disappointing experience.
The trip was problematic with the getgo, with Francesca telling us that she would get us an airport transfer for the cheapest price of $50 euros. She also said she communicated the flight info to our driver and that he was tracking our flight along the way. All of which was inaccurate as our driver was 35 minutes late and we had several taxis quoting us 35 euros and 40 euros, not the 55 euros it ended up being. Trust me, this is not them trying to help us but trying for them to hook up their connections. We ended up waiting because we committed to the driver, for him to haggle us the whole way to get a tour with him to which we repeatedly indicated we didn’t have any or need one.
With regard to the apartment, We spent a 1.5 hours trying to fix the internet so it would connect to the TV, still no luck with Netflix or frankly any internet related TV service. The washer was incredibly unreliable with it leaving our clothes drenched and taking two days for our clothes to try, despite using the manual (both google and the physical manual) to fix (my husband is an electrician so trust me we tired everything) along with the keys itself having to be in the apartment for the electricity to turn on (lights, AC etc). So my poor husband had to wait outside while I was working and seeing clients being unable to come in unless I was able to have access to my phone to let him in through the phone device on the wall). It ended up being a huge pain for the days we were there.
Not to mention signs everywhere that used words like “you are forbidden to use xzy”.
This experience was a let down and the manager seems a bit defensive and arrogant with being able to accept any negative feedback. There’s several other Airbnb’s we’ve stayed in Rome that are more accurate, more reliable, and with kinder managers.