Christina was great!! We had some delays with getting the rental car, and finding our way to the place, but I stayed in frequent contact with her and she was easy to get a hold of and responsive. She was there waiting to give us the keys when we arrived, showing us how to get through the 4 (yes, 4 lol) locks which all had their own quirks. By the time I got the hang of them it was time to go (we only stayed 2 nights). She gave us a map of the area and some quick public transportation tips, then she was on her way, but told us to contact her if she needed anything. She even came the next day to restock the bathroom and do a quick cleaning!! Which was unexpected. All in all, pleasant experience, no complaints.