The bathroom is in need of some TLC. Water access was an issue on the first day - Simone had told us we may be without water for 10-15 mins so we waited until morning for shower. Morning came and the shower didn't work. Simone came with the plumber and the shower worked again - they explained the pressure was an issue and to just take the shower head off the hook to allow the water to pump. How stupid was I?
The following morning, we had worse issue. No water at all. We made eggs with bottled water for breakfast and also for coffee. We brushed teeth with bottled water and had a wash with bottled water. We told Simone we had no water again - 6am-9am I kept trying. Simone offered refund so I got in touch with AirBNB who then supported us for the next 9 hours whilst we were out on an excursion to find a new apartment. We tried not to spoil the day, but there is nothing worse than having to constantly liaise about where you will sleep in an unfamiliar city, and my daughter's first trip out of the UK was tainted. Photography depicts a much more modern feel to the apartment, however we were happy enough with the apartment space and areas as we were only planning to sleep, shower and have breakfast. The loft bedroom is not suitable for anyone tall, my daughter banged her head and she is 5'6".Whilst the location is extremely close to Termini, Via Montebello and the surrounding streets seem to attract street crime and as women travelling it is not felt as a safe place to be. Restaurants on the surrounding streets seem to have extremely dodgy happenings going on from "visitors". We paid £433 for 4 nights which we believe is overpriced for this particular apartment, especially for the time of year (October). In hindsight, a family room in a hotel may have been better and more reliable. Simone was attentive throughout our booking and once we arrived. He showed us a map of the places to visit. His recommendation for gelato was spot on! I am only disappointed he did not tell us of the maintenance he knew about and if he had told us about the maintenance which he shared with AirBNB after we complained. We could have found somewhere else had we known. AirBNB validated documents to show the building was under maintenance during our complaint.