I was instructed by Lorenzo to call his friend, Nissar, 30 minutes prior to arrival. When I called, Nissar said that yet another person would be arriving shortly to meet me. This seemed concerning to me because in all the time I have been using Airbnb, I have never been "passed off" in this way. After another 15-20 minutes, I called Nissar because no one had not arrived to meet us. When he (Asel) finally arrived about 45 minutes late, his customer service skills were lacking. He was not apologetic for his tardiness and proceeded to take us up to the flat. Inside we all realized the flat had not been cleaned from the previous guests. Asel was again not apologetic or embarrassed by the fact that he had brought us up into an unclean flat and acted as if he was being inconvenienced by this. He suggested that we leave our luggage in the flat and head out to see the sights. At this point we all felt very uncomfortable leaving our belongings. Two of the guests went to grab lunch while my husband and I stayed. Asel seemed pleased to tell us the cleaning staff would arrive shortly and would finish cleaning in 1 hours’ time. This, however, increased my concern. It is a large sized flat and was left in such disarray that surely it would take more than 1 hours’ time to clean properly. After the cleaning crew had “finished cleaning” and left, we realized they had failed to empty the trash in the flat.
I had read a previous review that the flat was not cleaned prior to the guest’s arrival, but I decided to give Lorenzo another chance thinking surely, he would not allow this mistake to happen again. Boy, was I wrong. The failure of the cleaning crew to clean prior to our arrival cost us to lose 1/2 a day in Rome due to remaining at the property, waiting for them to arrive and waiting for them to leave. Their failure to properly clean the flat cost us the rest of the day cleaning the flat ourselves to proper standards. We truly were not able to sleep well or settle in without disgust until the next day, and even then, we just didn’t enjoy the flat as much as we had hoped.
As for Trestavere, the area is a real hidden gem. It is so unique and quaint and has so many restaurants and shops within a 5-minute walk. I highly recommend the area, just not the flat.