Unfortunately, we cannot comment on the apartment in question since we never saw it.
Victor stated that on the morning of our arrival to the property there was a 'problem' with the apartment but that it had been 'resolved'. What we weren't told was that this problem was a previous client testing positive for COVID so the property had to be cleaned and we couldn't stay there anymore.
Up until our arrival we weren't told this and would have appreciated this information ASAP. Instead, on arrival, we were taken a street away and shown to a new apartment that wasn't suitable for our needs and was nothing like the original listing. We would have appreciated being told about the situation before so we could have made alternative plans as, in the end, we decided to move to another apartment in Rome that matched what we wanted for our stay.
Victor appeared sympathetic but we had to prompt him for a refund a few times before he actually came through and accepted this. At first, he assumed all would be well with the alternative flat... then he offered a small discount... then finally he said he would give us a refund.
We appreciate that someone contracting COVID isn't the fault of the landlord. However, we felt misled and taken advantage of as it was assumed we would settle and pay the full amount for the alternative apartment that we were shown to with no explanation.
Hopefully one day we will have the opportunity to stay at the apartment if we return to Rome but this time things didn't work out. Still - we appreciate Victor & Emma honouring the return of our money for the stay.