I used instant booking to book this listing--which looks like a beautifully decorated serviced apartment--but three hours before my arrival, after desperately attempting to contact the host, was told it was not available, and offered an apartment at Residenza Gonfalone, Apartment Sofia. Apartment Sofia was clean but not very nice, and certainly not serviced. The wifi information provided was inaccurate, I had to buy batteries for the air conditioner remote to make it work, two thirds of the lightbulbs in the apartment were out, and there was no soap or shampoo in the dispensers. The host offered to refund me only 100 Euro for the four night stay even though the apartment I was put into listed for 100 Euro less *per night.* This was a classic bait-and-switch but I had no choice with nowhere left to go on short notice.