From the time I made the reservation, Sara was very attentive and responsive. Though we never actually met, one of her associates was there to greet us when we arrived in Rome, and she explained all of the details that we would need to have a comfortable stay. The apartment is in a great location in Rome, just minutes from the Piazza Navona and close to a lot of nice restaurants and nightlife. That, of course, does make it a bit noisy at night, but a it's a small trade-off for the location. Having a washing machine in the apartment was very helpful too.