We chose this place because of its location, but unfortunately this was the only positive aspect of our stay. This was the most disappointing Airbnb experience we have all had.
The agreed check-in time of 5pm was not honoured. My friend waited an entire hour for someone to arrive with the keys. In the meantime the host was messaging me asking where I was, though I had already advised my friend would be checking in first. My friend contacted the host a few times from 5pm onwards asking for their arrival time and was reassured twice the person was close - which was obviously not true.
The apartment has no AC which is typical in Rome, but there were two fans. These fans were SO filthy that it would have been a health and safety hazard to turn them on - so we didn’t. We messaged the host on the first day (Friday) to ask them to attend to this but were informed it would need to wait until Monday. They were never available to fix the fans while we were in the apartment and we didn’t feel comfortable allowing them to come in while we weren’t there, so this was never resolved. Instead, we had to struggle through 35+ degree days in a 4th floor apartment. I note that the fan issue had been flagged in a review from August 2021.
Near the end of our stay, the hot water in the shower stopped working. We did not touch the switch related to this so are not sure what happened. But this meant that the shower water was unbearably cold. Given the issues already faced we had so little faith in the host’s ability to resolve issues that we decided to endure this.
It is clear from other reviews that the above issues have been encountered before by other guests and that the host has not bothered to fix them despite receiving this feedback.
Other issues include the bathroom sink needing to be unclogged, the shower floor tiles missing, damaged power sockets and general uncleanliness.
We also asked for a later checkout of midday instead of 10am. We were told this was not a problem and that the cleaning had been shifted accordingly. However, at 10am the cleaner knocked on the door. He said he had travelled far and had been told only to come at 10am, so evidently he was not provided with the latest information. Ci dispiace per questo uomo che probabilmente ha dovuto faticare tanto per venire al appartamento durante il caldo. Vi dovete vergognare perché dal nostro punto di vista non siete capaci di gestire case vacanze.