Andrea was very accommodating with check in despite flight changes. Very easy to get a hold of by text. The apartment is very beautiful. We are a family of 5, 2 adults and 3 children and we had plenty of space. There is a half bath with an extra toilet and washer, which was nice. Keep in mind there is only one shower and no dryer and the windows open up to a courtyard with other buildings, so no real view. It was a convenient location, about a 10 minute walk to metro and bus and some spots like the Spanish steps, Borghese, etc. Overall, I would recommend this apartment. We enjoyed our stay and had everything we needed. Andrea was a thoughtful host leaving little touches like coffee, tea and olive oil.