Massimiliano is the best host ever. He's extremely communicative and will answer all your questions, as well as giving you really helpful tips. He even went so far as to drop us off for our tour at the Coliseum our first day! The apartment is a bit far from the city center but easily accessible by bus or tram. I would recommend the tram--more reliable and a generally better riding experience. I only dock one star because the WiFi is pretty bad :( Very slow, I would say mostly unusable for any real planning, transferring pictures, etc.--things that are useful in a travel situation. But if that isn't very important to you, definitely 5/5 would recommend!