Luisa was nice. As helpful as she was able to be. Everything was good. Only problem with the stay was that I picked here Bnb from the photos shown but the Bnb I received was what was available out of all the pictures not the exact one I picked. But all and all still a nice place but not the balcony I felt I paid for from the start. Rome was still nice with the last minute change of Luisa Bnb. So thank you. And please fix your listing so people will get what they choose! Gracie!