Roberta was so kind and SO helpful! We booked very last minute by chance and she had no problem getting our room ready and was happy to meet up with us, even though our train was a tad later than expected. The room was newly renovated and SO cute!! We couldn't stop ranting and raving about it. Roberta offered us recommendations for traveling, eating, shopping, sight seeing, and even made us cappuccinos the next morning. She allowed us to keep our bags at the apartment for a few hours until we were back from seeing Vatican City even though she had another person coming that same day. I would highly recommend Roberta to any one traveling in the area!! My expectations were exceeded.