Communication was great and the place was very clean and comfortable for 3 adults, with many ammenities. The stairs are not too bad. As for location, It is a 20min walk (I dont recomend it) or $10 Uber ride from the nearest metro (the stop is at the end of the line so expect a 30ride to get to the center of Rome). If its just to sleep before you go to the airport it is great (25 minute deive without traffic).