Tomaso's phone died the day of our check-in, so that created a comedy of errors. We couldn't check in, we had no way to reach him, and his co-host didn't know about the issue until well after our supposed check-in time. It finally got straightened out, and there were some other issues which will be addressed during what I found out is going to be a January remodel. The problems we had will apparently be resolved in January, so we'll just have to see how it looks after that.
Tomaso was kind enough to offer a partial refund to compensate for the inconveniences, so we appreciate that.