Laura communicated very well, check in was straight forward and she made sure we knew how to get to the apartment. Great location in the heart of the city with easy access to public transportation, which I highly recommend using. The bed was firm, clean and comfortable, an espresso machine was available which was nice. The bed in the loft and the stairs are a tight fit for anyone not comfortable with a low ceiling. The balcony is a mellow spot to sit outside and unwind from the day. There are plenty of stores, cafes, etc within a few blocks and we’d definitely stay there again!