Great apartment-best Airbnb host we’ve ever had.
The apartment was just as advertised and fully met our needs and also in a brilliant location but without doubt the customer service we received from Federico (pre check in ) and Emerson (post check in ) was outstanding. It was like having our own personal concierge service !!
Federico’s response time to questions was so fast (within 10 minutes ) and during our stay we had a few issues for the next part of our holiday and Emerson was utterly amazing (he organised a transfer to our cruise port with an 1 hours notice when our original taxi cab cancelled our minivan and also the day before when we were notified we now needed covid tests to board our cruise, we texted Emerson and by 8.45 am we had our tests and results and could continue our day in Rome without further worry )
100% recommend this host and will book with him any future trips to Rome
Huge thanks