We didn't meet Francesca, but her son Giovanni kindly checked us in and showed us around. Prior to arrival our communication was easy and clear, Francesca seems like a great host! She also offered us any help in case we needed it, but everything went well. The apartment is simply gorgeous! Looks exactly like pictures. Very clean, spacious and has everything you might need for living or a short stay. Location is also perfect, it's right in the middle of everything: all the tourist attractions, shops and restaurants, grocery store is 2 min away, as well as the bus stop, which makes it really convenient and accessible. We would definitely recommend it and looking forward to stay at Francesca's place again.