Communication with Ari was great and everything was as described - we really loved the neighbour hood Monti it was really interesting and full of lovely restaurants, we went on long walks round Rome to everywhere we wanted to go. The bedroom with two little balconies is really romantic and pretty. We struggled a little with the stairs and our 2 year old daughter but we were warned, just didn't realise just how many steep stairs there were! We loved the touches in the kitchen, juice and breakfast was much appreciated