The benefit of this apartment was the location which is close to Termini Station and really close to main points of interest. The check in by Roberto's friend was also very nice - he explained everything around the area of the apartment/location and main sights in Rome and gave us really nice recommendations about the city. However the apartment doesn't look as nice as in the pictures, we found it quite dirty (dusty, mold in the bedroom, old and rusty heating, etc). Roberto sent the cleaning company again but to no help as they only changed the sheets and wiped the floor. I am appalled that Roberto himself didn't show up to inspect the situation. Communication was quite delayed as Roberto only texted us late at nicht 11pm-12am and we couldn't be bothered to explain everything wrong with the apartment and he couldn't bother to fix it. I find this also to be Airbnb 's fault - they should vet hosts before letting people stay on such poorly cleaned properties. What was the cleaning fee and service fee paid for? I found you had to make a lot of compromises to make this place work.