This was the highlight of my entire trip to Italy. Ugo was a true gem. He helped us when we arrived. The location was spectacular and he was truly the icing on the cake. Location was literally a few steps from Trevi fountain and the room was beyond words. We locked ourselves out of the room and Ugo came to rescue within minutes with such a happy personality. He made me feel at home and he made me feel safe. I can’t wait to bring back my family.