I don't think I have ever written a negative review for an Air BnB.
There were VERY few key things we were looking for. As two friends traveling together we wanted to have 2 separate bedrooms (with two separate beds). We wanted air conditioning (it was due to be pretty warm) and we wanted to be sure we had a shower.
This listing presented itself as a two-bedroom with 3 beds. This "included" two separate bedrooms, each with king beds. You will even see in the photos 2 photos of King beds, the second one is captioned "2nd King Bed Room" (or something similar). Then an additional pull-out twin. It also included air conditioning and a modern bathroom with what looked like a fantastic shower.
What we got was:
-- 1 Bedroom with a King Bed & 1 Living Room with a pull-out TWIN bed under the couch
-- 2 Mitsubishi split units for A/C - which barely dropped the temp in the apartment 2 degrees, they obviously aren't sufficient for the space.
-- The second morning there (we were planning to be there 4 nights) we woke up before dawn to shower and go to the Vatican and found there was no hot water.
I tried to speak with them in advance about my concerns regarding beds, but they didn't seem to really understand what I was asking nor the importance of wanting two separate BEDS (not cots). They just kept saying the bed under the couch was a real bed.. not a cot.. but it was a TWIN on a collapsible metal frame that slid under the couch.. which is a far cry from a king bed.
I have had several homes with split Miszubishi units, I am very familiar with how they work. I located both, and turned them on, on high, only to 20 (because sometimes if set too low they will freeze and not work at all). I used a plastic bag to determine if the air was even coming out. The one in the dining room worked but the other really barely did anything. It was insufficient for the size of the apartment. When I mentioned this to them they insisted it was user error. They even assumed I didn't know there was a second unit. They would not take any responsibility.
Finally, when we got up before dawn on our second morning to find there was no hot water I messaged them right away. It was very apparent from their response that they were aware there was no hot water. They had already had a maintenance person come and order parts but didn't warn us. They said they should be able to have it fixed by the next morning.
We decided we really needed to shower and get good rest in our last 2 days in Italy and went and found a hotel. Initially, they wouldn't offer a refund. Air BnB finally gave us 1 night back.
We stayed there 2 nights and paid for 3. Third, they wouldn't have been able to rent anyway.. because there was no hot water in the building..
This was generally one of the worse Air BnB experiences I have had.