Serena is the best possible host you could ask for. This was our first trip to Rome, and Serena was courteous, polite and professional from before we booked, until after we left. I had many questions leading up to our trip, which were always answered within 24 hours. Having Serena as your host is like having a private concierge. Let explain further!
I'll start by saying that Serena arranged private transportation to and from the airport for us. Our flight to Rome arrived at 9:15, meaning the apartment would not yet be ready. When the driver dropped us off, Serena was at the front door to greet us. She welcomed us in, allowed us to store our luggage, then spent the next half hour with us at the dining room table, answering more questions, and pointing out additional interesting spots on the map. She also has an excellent list of restaurants, coffee bars and wine bars. This list was provided to us ahead of time, but is also available in the apartment. During our conversation, we informed Serena we had early morning Vatican tickets for Thursday, as well as early morning train tickets for Friday. Rather than simply sending us to a taxi stand, she arranged taxi services both days, securing the same driver each day. When our conversation was over, the apartment was still being cleaned. So that we did not have to re-arrange our schedule, she gave us the keys then, letting us know she would text us once the apartment was ready. Once ready, Serena provided some snacks, coffee and a bottle of Prosecco! She also checked in throughout the week to make sure we were set with towels and amenities. I really appreciated her extra touches, which saved us time and effort.
Next, the apartment itself is adorable. It was perfect for myself and my wife. The pictures are very accurate, and it was extremely clean. Some of the reviews talked about the small size of the shower. While it is smaller than what you would find in most American homes, I am 6'4 and had no issues whatsoever taking a shower. The air conditioning units in both rooms worked very well. Serena also has a few outlet adapters, should you forget yours at home!
Finally, the location of this apartment is perfect. It is central to all locations, making for no more than a 20 minute walk (or short taxi) in any given direction to wherever you happen to be going that day. This was very helpful for us, as it seemed like we were heading in different directions each day.
Overall, I cannot say enough great things about both Serena and the apartment. I would recommend this listing without hesitation. Thanks again Serena for a wonderful Roma experience!