I’ll start off with the good.
- location is close to Vatican City.
- clean and spacious apartment
- easy checkin process with a representative from host meeting in person
What was not great
- persistent issues with hot water. I reported night arrived. Sara did send someone to see if had to turn on boiler platewhich I appreciated it. They did something and water ran for a couple minutes warm. Thought issue was fixed. Came back 7 hours later after touristing city and no hot water in any bathroom. Issue persisted till morning.
- as a result either had to take a very cold shower or not shower which was not ideal considering what we paid and hot water being table stakes. She did try and fix it but ultimately the fact 6 of us had cold showers for two days was not positive.
- upon reporting issue for second time I felt Sara’s tone was defensive and a bit gaslighting- putting back on me and questioning why I didn’t tell her earlier. Note we were out on vacation touring rome. I don’t think it is guest responsibility to monitor water temperature.
- tone felt hostile at times and was unnecessary. Could have just owned it and apologized and moved on. I shared in hopes of helping future guests not to get an earful from a host
- lots of rules and signs everywhere in apartment. Not a relaxing stay
- bed were clean but very thin mattress
Overall apartment is fine but the customer experience overwhelmed the positive for me. My family would not stay again and was a shame to end our trip with this as our final experience