Valerie was very accommodating and gave us great advice on how to get to the apartment. We were pretty busy, so we didn't get a chance to meet with her again after getting the keys, but any time we needed to communicate she was available to answer our questions. The apartment was really great - in a nice, leafy enclave just outside downtown, but accessible via a quick tram ride to the main sights. Great neighborhood with fun restaurants and bars. We loved it!