The caliber of a host is tested when things go pear shaped and Rossella exceeded my expectations. I had some issues in the house, such as the hot water not working. After contacting Rossella, she ensured a plumber came round within the hour. She was responsive, apologetic, and did all she could to ensure a comfortable stay which was really appreciated, and she was always available. The house itself is in a good location, wonderful terrace and in a quiet neighbourhood. I would definitely recommend staying here!