Overall we liked this one. Rooms exactly as shown on site. One reviewer said it was smaller than site stated ... we found it really airy and much larger than we anticipated. We never really met or spoke to a Roberto. We were met by another man who gave us keys and a number to contact for issues. He did respond to any questions. More towels would have been nice. However, they were white and spotless as was all bed linen. The rug in main living area was very dirty when we arrived, (long human hairs, dirt), as was floor area in living room which was annoying. We cleaned it. The brush was also dirty, (same hair). We paid €70 cleaning charge so a dirty rug and living area is not acceptable. It's a high maintenance rug ... they should replace it! Everywhere else was very clean. List of restaurants on arrival were provided which was a nice touch. Really nice location beside grocery stores, restaurants, gelato cafes, etc. Quite near Vatican which is also handy. We had no issue with noise. We used the car service as suggested ... it was great for collection from airport however the 'free now' service is available in Rome and when we checked its only €30 vs €60 for car service offered by Roberto to go to airport. For some reason i thought this apartment had a balcony ... it doesn't. Mosquito nets on windows were great. We were also without the featured plasma TV in main living area for 3 days which was annoying. We were promised that it would be replaced on day of our arrival ... it wasn't. Regarding provision of streaming you have to use your own netflix, apple accounts. Overall we would recommend this apartment.