Stefania’s Place runs more like a small company than your regular airbnb thus we had extremely difficult time trying to get to communicate with the host. literally the host did not respond until when we are suppose to check in. at 2pm. we contacted the host at least 5 times asking for instructions on how to checkin. from the day before til we got to the city, till we are almost there, till we got there. the response from the host was. we sent you an email. there was no email sent from the host. in between those times, someone from whatsApp starts to contacting us. which we thought it was weird and told the person on WhatsApp to contact us directly through airbnb through security reasons and obviously better tracebility if anything goes wrong. It ended up like a puzzle trying to be solved. in the end we had to buzz i n, and had to find the place where we were greeted by a wonderful woman. she was really nice and she took care of us really quickly. I am pretty sure she is not the host, probably an employee or relative. we really appreciated her presence. (we were literally 5 mins away from filing an dispute with airbnb on non-communicative host) nevertheless. the place is really nice and clean. one of the better stays in rome for sure. however the non-communicative host was unacceptable ( and also they never apologized as if they were certain the traveler like us were at fault which shows a certain undesirable character).
in addition.
they asked us to pay this Tax for italy for staying. even though we saw it at a few airbnbs for rome. It is in my mind still unacceptable. literally this is untraceable, deniable transactions which there were no reciept that was offered. I do not understand why can't the host request additional charge through airbnb (or just simply include it in their total fee) because I would be much willing to pay for these charges than in cash.