Serena was very helpful, giving a very specific check-in procedure. Although we didn't see her, she answered lots of questions for us by email. The apartment is in a great location with an easy walk to the central train station, and many iconic Roman landmarks. There is a supermarket and several other shops nearby. The apartment is beautiful. It is compact, but very clean and modern. It is tucked away from the main street, and so feels safe and quiet. Serena included some snacks and staple food items to make our arrival all the more welcoming. Thank you very much for a great place to stay!