Our host met us when we arrived at the apartment. He was very friendly and accommodating. This apartment is in a great location, but it is up a lot of stairs. This was not an issue for us, but could be for some. We loved our stay here. We had access to wonderful restaurants and it was walking distance from major attractions such as the pantheon, piazza navona and ever the colosseum. We had an issue with the bathroom in our first day and the host ensured someone was there that day to fix tit. We had an absolutely wonderful experience!