This air bnb is very tastefully decorated and in a great location with restaurants, grocery, pharmacy and other shops nearby. Comfy beds. The small lift in the building was great. Those are the positives. Here are the negatives: The showers were very challenging to use as they are “open” to the rest of the bathroom and it is hard to keep water from getting into the main part of the bathroom. The upstairs’ shower pressure was very weak, so our family all used the shower in the second bathroom. We specifically looked for a place with 2 bathrooms so we were a little disappointed when the upstairs shower did not work well. When we requested some extra towels (because we used our bath towels to clean up water that got out of the shower into the main part of the bathroom) our contact texted me that it would be an extra charge for more towels (we were provided 1 bath towel and 1 hand towel each). I asked her to let me know how much money to leave for the extra towels, but that we needed them that day—she texted late in the afternoon that she would bring them the following day, which didn’t help us—we were tired and sweaty from a hot day and needed to take showers. She then texted and told me where they kept the extra towels. The service was greatly lacking. We appreciate it when the host meets us to show us around and how everything works and we never saw anyone in-person in the 3 nights we were there and the person (owner?) that I had been texting with prior to arriving never had any contact with us—our only contact was with her local manager (whom we never met). The tv remotes didn’t work (dead batteries and one only had one battery in it) and there were no extra batteries to be found….(they brought batteries and a bag of extra towels that night—which is a positive, but not without a lot of effort on our part) and finally, there wasn’t a corkscrew to be found in the kitchen to open a bottle of wine we bought on our first night. No corkscrew in an Italy apt.?!!! That was kind of the straw that broke the camel’s back for us.