The host responded promptly to any of our queries and offered assistance to book a cab for us from the airport at a very reasonable price. The person who met with us during check-in was already there when we arrived. We appreciate it very much that they allowed us to leave our luggage prior to the scheduled check-in time and even allowed us to use the restrooms to freshen up from the long flight even if the cleaning lady was still there (although almost done cleaning up). The following is our detailed review for each area.
LOCATION - 5/5 it is literally a 5-15 mins walk to Spanish steps, Trevi Fountain, Pantheon, High-end mall (Rinascente), and Piazza Navona. The Barberini Station and taxi stand are just a stone's throw away from the property. There is a small grocery store, souvenir shop, pharmacy, and coffee shop downstairs. Our favorite is the Trecaffe which has the best coffee and pistachio croissant in the area. We would leave early in the morning and come back at lunchtime to rest and cool down and leave again at 5 pm to explore the area. The cheapest Michelin star restaurant in Rome is also just a few steps away from the property.
PROPERTY - 3.5. The property is just on level 1 which means you just have to climb a few staircases. Most of the rooms are roomy and has high ceiling except for the bathrooms. Although it mentioned 2 bathrooms only one has good ventilation. Both are dated and narrow. The other bathroom only has a sink, toilet bowl, and shower head with no area to shower. It is so hot inside and you cannot open the windows because the neighbors will see you. The shower is so tight. I'm 5' ft and could barely move around. My kids had a hard time taking a shower too. My husband is 5'8 so it's worse for him. The water pressure and drainage are good though. There is enough AC throughout the property which is important during warm/hot months.
CLEANLINESS - I am a neat freak. I would be generous to give it a 2/5. There is a damp smell when you walked into the house. The bottom drawer of the dresser was left with storage of gadgets. There is a lot of room for storing clothes but was dusty and was not completely emptied. The pillows smelled awful so we have to cover them with towels. The red sofa bed required dusting. The floor was not mopped properly so we have to keep our slippers all the time. The toilet bowls were not brushed properly (there are marks ). I had to disinfect it. The iron board needs to be replaced as it could not be held up.
PRICE - 4/5
COMMUNICATION - 5/5. The prompt and helpful response was reassuring. They also offered for a cab to pick us up from the airport at a very reasonable price. The person in charge to meet us during check-in was already waiting for us by the door when we arrived.
OVERALL RATING - 3.9 The property has huge potential. If the issues that we encountered will be addressed, for sure this property will be a hot sell.