It’s unfortunate that such a pretty place in a good location turned out to be the main thing that caused so much discomfort and stress on my holiday.
In short: Ants everywhere, broken bathroom sink, flooded floors with water, stained pillows, smelly sofa, no washing machine as advertised, sticky controllers, strange key locks that would open one day and not the next leaving me locked out at times, property advertised was different to the room provided, awkward key collection at office near station which isn’t easy for travellers coming by public transport as you have to add another stop to the journey with all your luggage. No shuttle/taxi service offered from company from airport to property. (But available from property to airport) which I booked & shuttle service turned up late & didn’t mention there would be a shared journey which would’ve been fine but I would’ve booked earlier to make room for the other people’s journeys.
I alerted the company of most of the issues mentioned above, and not much was offered apart from “we haven’t got any rooms in this property to move you to” then proceeded to offer a property which was apparently “close by” and turned out to be the other side of town far right at the back of the city away from the beach. (Which I declined obviously). After a big respectful push from me, they then changed their answer and said there is a property available in 2 days time which I could move to. I wasn’t happy but after all of these issues I felt obliged to accept and move into a place that ended up being the property that matched the advertised description I paid for.
In terms of communication, the company responded to my problems via WhatsApp which helped resolve some issues, like sending over staff when I was locked out or providing a shuttle service to the airport. I appreciate the effort to move me to another room after I asked multiple times.
The company also own a lot of other great properties in the area so I really hope they fix these issues & give other travellers the opportunity to stay in our beloved Ostia.