I'm very sad to write this review. I was really excited and looking forward to this stay. I am a nurse who is assisting my mother on a trip to Italy as she has different abilities.
The host "Frederica" was quick respond to any questions & needs when booking. After that there was not just miscommunication & a lack of communication as we made our way to the apartment.
I really was so hopeful and excited to spend the last night our trip in this airb&b.
The pictures were beautiful of an updated penthouse apartment. What I walked into I questioned immediately if it was the same place.
I was upbeat & positive per my usual self & politely asked the man who met me....not the person "Frederica" I had thought I had texted earlier; "sir is this the same as you advertised?". His immediate response was very agro & aggressive. He quickly became very upset, paced, and loudly exclaimed how upset he was that he had cleaned and waited for me, that he was not making any money; all was going to airb&b/cleaners, that this wasn't a hotel and I should find one, and what did I expect only staying for 12 hours.
I felt scared & worried. I was in a place with a man towering me very upset. I am trained in crisis prevention & intervention, I did not want to argue or escalate the situation & I wanted to escape him. As I exited from the elevator down to the street I announced that I was canceling the reservation due to his irrational & aggressive behavior.
I truly was not going to write a review to avoid adding fuel to fire. Unfortunately I need to defend myself as he has written a review as well.
I am asking for an investigation and credit.
This experience was horrible and ruined our entire night/last night of our trip.