Matteo was great! We had to reschedule multiple times of our arrival, and he responded at a reasonable time and was always so gracious. The apartment was very clean, with towels, a big kitchen, washer, and heater. One thing to note: the wifi was not as strong as we had hoped. We are international students and it was at times difficult to communicate with people and look up places to go to. But, other than that, the experience was perfect. Matteo even let us leave our bags for the day before we left so we can sightsee. Matteo is a very nice man and was always willing to help us.