Francesco and Sabrina were very welcoming and offered to carry up our luggages when we arrived. Explained everything we needed to know to get around too. Sabrina also helped us when there was an electricity trip for a short while. The apartment is about 40mins to the centre of Rome via Metro & Bus. Being pampered with elevators on all the apartment blocks in Singapore, the 2 flights up the stairs to get to the apartment is a minor setback when you have to lug your suitcases. Nevertheless, very warm and helpful host to be helping out with our stuffs. :)