Unfortunately the only positive description of this property I can give is that it is in an extremely good location. We received a message three days prior to our arrival from Lorenzo asking us to confirm what time we would be arriving into Rome, I replied advising him what train we expected to be on and that I would text him once we are on it on the day of arrival and was surprised after the 1 and ½ hour train trip that we did not receive a reply from Lorenzo. I called three numbers he had given me, the first two went straight to voicemail and third a female answered with very broken English and hung up on me. Confused standing in Roma Termini train station I texted the three mobile numbers advising where we were and asking if somebody was at the property to meet us. After waiting sometime I rang them again and Lorenzo answered asking if I could speak Italian or French neither of which we could so he simply said ‘oh’ and the phone went dead again. Extremely confused as he texted me pefect english previously. Confused we asked some people for directions to the property and luckily they could direct us, once there we found Lorenzo’s surname listed on one of the intercoms. He answered advising ‘5’ so just presumed that it was on floor 5 and took the lift and he greeted us there. He didn’t have any English so he couldn’t advise us of anything to do with the area or with the apartment either. The apartment had clean sheets and towels but was unclean itself which I was surprised by considering I paid a €50 cleaning fee and didn’t have the homily feel the pictures displayed as they must have been staged specifically for the pictures. The balcony plants weren’t looked after, the garden furniture needed a wipe down, the barbeque was too dirty to use, there was a broken washing machine wrapped in plastic on it and the lights didn’t work so couldn’t sit out in the evening to have a bottle of wine after a hard day of sightseeing as we envisioned. The shower is half way down the wall so had to crouch down in order to have a shower too. We decided to cook on the first night, after arriving back with our shopping only then realising the extent of the kitchen, one pot had white powder all over the inside of it, the others were extremely worn and not very clean either, we prewashed a pot before cooking and luckily for my partner he poured out the boiling hot water before the handle broke off and he didn’t injure himself. There seemed to be one cleaning sponge which was well used and brown and dried up lying there and not even a wine bottle opener to enjoy the wine we bought. Lorenzo even failed to show up at 11am upon check out which was arranged. By...