Francesca was waiting for us at the apartment and it was nice to have such a warm welcome in a new city.
The apartment is exactly as described but their description does not do it justice as far as the location...fantastic...quiet little street but walk 1 minute and you are at the Colosseum. Lots of lovely restaurants that are family friendly and reasonably priced.
We did have some issues with hot water but Francesca and Roberta responded and we had a plumber at our door in 15-20 minutes...the issue was quickly resolved and rectified.
This was our first experience with AirBnB and I can truly say that Francesca and Roberta have turned us into big fans...they were extremely friendly, quick to respond to any queries or issues, super helpful (they helped arrange airport transfers etc at very competitive rates) and genuinely warm.
We would strongly recommend them as hosts.