It is important to not forget that Francesca is like any other land lord, you are a guest and she doesn’t have a relationship with you. Her flat is her source of income, renters come and go.
I say this, because I think it is important for people to remember that not all situations go as planned. Our experience was rather interesting because she accused us of breaking her washer on our second night of vacation, after I had contacted her about it not opening. After two days and a series of events where the maid showed up when I was in the shower without communication, people in and out of the flat to check and fix the washer; Francesca accused me of using the washer I could not open and then charged me additional fees. I spent our last evening in Rome working with Airbnb regarding charges, instead of enjoying an evening on the town. I understand that she just wanted the washer paid for, but falsely accusing a guest and telling them to “get over it” is not an effective form of communication.
If it were not for Steve with Airbnb I would not use or trust Airbnb ever again, for fear of another accusatory host. In the beginning Francesca was kind, helpful and seemed very nice, but the minute I found a flaw in the apartment her claws came out and she protected her apartment instead of the relationship.
Arrival: The main door isn’t always open, so you will need to use the front door buzzer to ping Francesca. It’s not very clear in the instructions, but she’s done this many times and is prepared to let you in. If the buzzer doesn’t work, you can call the number provided or use the Airbnb app to message her.
Locks: During the week it’s vital to remember that other Airbnb flats are in the same building. You get three keys, one to the flat and two allow access to the building. Some people will lock the main door to the building even if they’re not supposed to. Make sure you know how the two locks to the building door work before leaving the building. There were several times we had to unlock the main door with the long key, which you’re not supposed to have to do.
Apartment: This apartment is centrally located which is great, however lots of people are out at night to cause noise if you have a busy day the next day. If you cannot sleep with traffic and sirens from 11pm-1am, don’t rent here. Unfortunately there isn’t a TV in the bedroom as shown in the photos, as it would have been nice for some background noise to drown out the city.