Simone, our host, was very helpful and quick to reply to any question or inquiry we had prior to our arrival in Rome. He was not there to welcome us when we arrived (but he notified us in advance) and he sent someone else who did his best to help us. The apt was very much what we expected, based on the pics and the info Simone provided. It has a great location and suited our needs perfectly (we were 3 ladies of the same family). It is worth mentioning that there were a few basic things missing when we arrived at the apt (pillows, light bulbs and kitchen supplies) and it took a couple of days until all issues were resolved to our satisfaction. All in all we had a very good experience at the "Cozy Apt in Trastevere".