Do NOT stay here if: you traveled overnight on a plane, you expect easy/on time check-in, or comfortable bedding. I asked Silvia three times (when booking, weeks in advance & day before) if we could check in at 1030 AM as we were traveling w/ luggage for an extended period of time overnight. She said yes, that would be no problem. On day of arrival, she changed the check in time to two hours later (12PM) and was unresponsive when we were leaving the airport. We only found the apartment due to other guests leaving as she was not responding. We had no time to get ready for our booked tour and were unable to rest, as we had planned. Furthermore, both beds were a pull out beds and were given one sheet. We asked for more sheets and they did not arrive. Silvia was doing her best, but seemed overwhelmed, unorganized and was at times a bit abrasive. Would recommend: close to to train station, a historic Roman apartment and easy walk to popular places. Not worth the money in our opinion.