My family and I have stayed in many Air BNBs and VRBOs and I don’t believe I have ever needed to give a bad review until now.
I will start with some positive things. Paola was responsive when contacting. The apartment had a lot of charm and a rustic details and the beds were comfortable so we slept well. The location is fantastic and on the street there is a great place to get coffee in the morning and drinks at night. It was very convenient.
Aside from that we sadly had many issues. First of all, the photos are deceiving. The living space, which is what I loved in the pictures, is not decorated that way in person. A minor thing.
There are maintenance issues that need to be addressed. I contacted Paola about mold on the walls in the master bathroom which was never cleaned off. Water puddles behind the faucet in the same bathroom and the grout is full of mold. The stove in the kitchen would not light. I was told to light it with a lighter, which I did not have. I heated water in the microwave for 5 minutes and it was still luke warm.
In the 2nd bathroom there is a sign that says nothing is to be flushed down the toilet, including paper. Therefore you put your toilet paper in the tiny trash can they provide. This is disgusting and unsanitary.
The very large issue we had was our daughter’s MAC laptop ending up in a puddle of water due to a window that leaked when it rained.
The final thing that really put us over the edge was the day we left, the elevator was not working. We had to carry all of our 6 pieces of luggage down 4 stories of very narrow, spiral steps . It was not safe and someone could have really hurt themselves.
We are owners of a rental property and I would not want our renters having this kind of experience.