Teressa was a great hostess. She ensured that my family were well situated. She responds quickly to messages. She also made sure to correct any issue relatively quickly. I can tell she cared about making us feel like at home. The apartment is in a really good location near coffee shops, restaurants, public transportation, and 12-15 minute walk to the Coliseum, Spanish Steps, Trevi Fountain. During check-in, Teresa spent time a lot of time going over the map of Rome and where to go eat, sightseeing, etc. The wifi works fine. The air conditioning also works pretty good but works better if you close the bathroom, kitchen and/or bedroom doors. Having two bathrooms is a plus. The beds were confortable to sleep. The apartment is in a safe area.