The place hadn’t been cleaned after the previous people even though Rowina knew when I would be arriving. I asked a couple of people who I had contact with in Italy to call her and find out what had happened. To one she said she thought the cleaner had been and would send them back, to the other she said she’d only let me in to leave bags and then go out. If it wasn’t ready it would have been appreciated if she’d let us know on arrival but she didn’t. It was that bad, we couldn’t stay and had to find somewhere else. We were devastated as it was a treat for my Mum and if I’d have been made aware then it would have been better but what we were presented with was so upsetting that we left and booked into a hotel. Rowina wasn’t apologetic at all and has also refused any kind of refund. The situation could have been made so much better but we really felt like she didn’t care. I wouldn’t recommend this place to anyone