Our stay at Giovanna's was wonderful, and the communication with Giovanna was perfect. We had already told her we would make it in a bit late as our plane would land around 7:30pm, and offered to cancel and reserve elsewhere, but she was very accommodating. Then, when our plane arrived late and our luggage was left in Dublin, Giovanna continued to communicate with us and waited for us while we made our way back luggage-less. She recommended a place nearby to get toothbrushes for the night, and overall just made sure our stay was as comfortable as possible.