Silvia was very responsive. From our arrival, organising a lovely man to meet and greet us and run through the details of the apartment to helping arrange storage of luggage before heading to the airport. When we had a problem with the air-conditioning in one of the bedrooms Silvia jumped straight on it, after organising a technician and then for a fan to be delivered to provide temporary relief from the very hot Rome weather.
Silvia also had some great tips for restaurants and interest spots around town.