I've stayed in a lot of Airbnbs around the world, both short and long stays. We booked a long stay at this apartment (five weeks) and left after 6 nights. A decision we didn't take lightly, given the cost, but the apartment did not work for us. I'll start with the positives: the check in was easy; the host seems like a nice person; the apartment is quiet given that it faces an inner courtyard and is in a quiet neighborhood (it is in not in central Rome, but we knew that before we booked as we know Rome very well, and we prefer staying in a residential, non touristy neighborhood, within a short walk to several lovely parks, and then walk the 30/35 mins to central Rome's historic center); it's nice to have a washing machine, a comfortable mattress, and a large closet rather than the usual armoire that you find in European apartments). The negatives: in contrast to the photos there is little natural light in the apartment (indeed, it felt somewhat 'cavelike' and depressing--the natural light in the apartment comes from the galley kitchen, which has windows with shutters that can be opened easily; the shutters in the living room don't open, making it feel dark--one window in the living room abuts scaffolding bec the building is being worked on, and because of the scaffolding the shutter cannot be opened, and the other shutter in the living room needs to be repaired since it's stuck in a closed position; the one window in the bedroom has some sort of white fabric covering the shutter preventing light from coming in, and we did not remove it since we didn't want to tear the fabric). The light fixtures in the apartment illuminate the corners of the apartment, but there is little in the way of soft overhead lighting or floor lamps that illuminate the whole space. We found it difficult to read and work (this was a work trip for us) because of the lighting. (The host had a family member a day after check in deliver two very small table lights. They were unfortunately inadequate and didn't address the problems with the lack of diffused overhead lighting.) . The walls could use a fresh coat of paint--they felt dingy. There is no freezer as part of the refrigerator; no microwave; electric tea kettle; or toaster; and there wasn't even a cutting board until we asked the host to provide one (which he did--we didn't want to damage the counters by cutting on them). The oven does work well and so does the washing machine. We also had to ask for door mat for outside the front door--it was raining a lot and we didn't want wet shoes and umbrellas to damage the parquet wood floors. The towels were threadbare, and dingy (even by European standards). We always appreciate some basic "welcome supplies"--this is not required of any host, but most hosts when they know you are arriving at night after a 15 hour travel day they usually have say a few tea bags, a coffee capsule or two, some bread and milk for the morning, some small amount of soap etc. In this case, there was nothing. We found the loveseat in the living room uncomfortable to sit on (there really is nothing else to sit on in the living room--just some hard wooden chairs and fairly uncomfortable dining chairs); the hot water did not work the first night of our stay (my husband fixed it after a few hours of troubleshooting-not what we'd hoped to do after a long travel day and a half); the heat did not work until our 5th day (it was unseasonably cool in Rome--the host's family tried to fix it a day after our arrival, and then a heating tech came to the apt on day 5 and fixed the problem, but that was a lot of time being uncomfortable); wifi in the living room was weak even right by the router (we were unable to videoconference, which was essential for work; in the bedroom wifi worked only occasionally for the purposes of checking email, but never for streaming video or videoconferencing or consistent web surfing); the TV in the living room worked (after a day of resetting it--the hosts family helped with that) and the TV in the bedroom would not stream. All in all it was a disappointing stay--our first ever at an Airbnb. For a short stay the apartment would work for many people (especially, I would say for young people used to budget accommodation), but it didn't work for us for a long stay where we were teleworking. We appreciated very much Airbnb's great support with the situation we encountered during this stay. It makes me appreciate even more the excellent customer service of Airbnb.