Giacomo was very quick to respond and help us when needed! The location is fantastic and space is great. We did have a few issues, but like I said Giacomo was very quick to help us out. When we arrived, we weren't told about a switch in the bathroom controlling the hot water heater, so our first day we had cold showers. After getting in touch with Giacomo, we quickly learned how to ensure the hot water heater is on. We also were only left 1 roll of toilet paper, but after reaching out to Giacomo about this, he came to the apartment within 10 minutes to show where the extra toilet paper was kept in a cabinet in the living room. Giacomo was also very helpful when I flipped the breaker after using the hair dryer for too long, late one night. Overall, despite our few mishaps, Giacomo was very helpful and a great host. I would stay here again!