Mirella is very responsive and that really calm us down at a very foreign land. Her son was the one who checked us in and gave us a lot of tips. At one point, our hot water was not working and she was kind enough to come and check that out for us. I would suggest if you don't have hot water, check the heater in the balcony and click on the red button until it turned green again. The house was really nice and homey. Always make us feel like home. The home was really clean and decorated. Very close to the train and the tram goes everywhere. Definitely recommended for people who like quiet neighborhood but close enough to all the good restaurant.