Antonella’s place is really pretty and comfortable but she made me feel bad from the moment I arrived - I misunderstood the tower her apartment was (she said it in italian, quickly) in and took longer to find it.
Everything was fine tho, we came in and out with no problem, she makes breakfast, room is lovely. We were happy about it.
Until we got to our last breakfast before check out and before we even started eating she charged us for a city hall Roma fee - which is €3,5 a day, per person. The problem was that it didn’t say anywhere we were supposed to pay that fee - much less in cash, outside of the airbnb website.
We asked about it, politely, but Antonella responded in a very rude way saying we had to pay for it. She made us call airbnb because she couldn’t speak fluent english and even tho we waisted 1 hour on the phone trying to solve it she wouldn’t stop complaining about it. For me, it was a horrible situation.
Afterwards, airbnb told us we were right: we’re not supposed to pay anything outside of airbnb website, even if that is a real fee. Its my right to know about it in advance and plan for my trip and budget accordingly. We got reimbursed and airbnb called her to explain how to put that fee in her apt description - so I hope no one goes thought this situation again.
Even thought her house was comfortable, I wouldn’t go back.