Checkin was a horrible experience. They require someone meet you at the flat and we weren’t given instructions or coordinated to meet at all leading up to our stay. So much we had to contact AirbNB support asking them if they would be refunding our stay/they advised us to find a hotel. Last second, they responded and we met up with an angry individual who walked through the checkin.
It’s actually a nice flat too, too bad the communication is god awful.
The worst part, we left a painting inside the flat - I have been reaching out everyday since we checked out, twice a day (3 days) asking them if I could pay for them to ship my painting. Nothing. Completely ghosted. I highly suggest you find a different AirBNB.