They worked to accommodate me last minute and were very nice for doing so. I will add that it seems to be in a less touristy area. That was a plus for me since public transportation is accessible in Rome. You get what you pay for so I will add that the room is super tiny. But if you’re the type to just need a place to crash and you know you’re going to be out all day, this is an affordable Option with wifi that gets the job done.