This apartment is beautiful, and the location, down the road from Piazza Navona, is fantastic. The loft is charming and very practical; there was coffee (thanks!) and wifi. The host sent someone to help us with bags, give us a tour, go over a map of the area and make sure we understood how to deal with the finnicky locks. When we did have trouble with the locks, our guide was available by phone to walk us through it. The shower was a little wonky and it's loud at night but we would stay again because the place itself is so charming and the location is fantastic.