First, let me say this is a beautiful apartment. The apartment looks exactly as pictured. There are many different spaces to relax and can give everyone lots of privacy. Our party consisted of my husband and I and our daughter, who is currently studying in Rome. The layout gave us our separate space, and it was great for my daughter to have an area to study while my husband and I were downstairs and did not have to worry about disturbing her. The views from the deck were beautiful and very relaxing. The apartment is fully stocked with everything that you need. There was a private elevator within the apartment which I did not know, so it was a pleasant surprise not to carry luggage up the stairs. Finally, the apartment is located in a very safe area. We were able to walk to many places very conveniently.
We really enjoyed our time there. However, I am giving it 3 stars because of issues that I think fall on the management company. We had opted to do the self-check-in. Check-in was at 3 pm. The night before I checked in, someone called me asking when I planned to get there. I was a bit confused because I had opted for self-check-in either way. I told them about 3 /3:30. Looking back, I think they were asking because the apartment building does have secured locked access and is locked whenever the building supervisor is not there, so I guess they wanted to let him know just in case we had any issues getting in.
When we arrived at the apartment around 3 pm, we opened the door to find the cleaning lady still cleaning the apartment. We just had to stand there and wait 1 hour and a half for her to be finished. I contacted the management company multiple times, only getting very generic responses. It was not until after 5 pm that someone from the management company called me. Who explained they thought I was checking in at 330pm, which was not accurate, nor was it even ready at 330pm. I was never offered any compensation for the place not being ready by the stated check-in time. When I asked, I was told someone would get back to me, and never did. One bathroom did not have toilet paper, and the ashtray on the balcony was filled with the previous guests' cigarettes. I am unsure if this was just overlooked as the cleaning lady was trying to rush since we were waiting. The other issue was that two bathrooms, one on the first floor and one on the second, had a sewage smell to the point that we needed to keep the bathroom doors shut at all times as the smell was horrible. This was not a massive deal for us as we had two other bathrooms to use, and there were only 3 of us. However, this would have been a big deal had we been a larger group. Hopefully, the owners can be aware of and address these issues with the management company.