My family stayed in AirBnBs all over Italy for two weeks, and Nicolo's incredibly professional, patient and kind hosting style stood out from the rest. Check-in was prompt, informative and efficient. He met us with umbrellas since it was a cold, rainy night, and even offered to help with our luggage, which was packed in our car a block away. He helped advise us on parking by walking out to our car with us (in the rain!) to discuss options.
I knew the apartment would be as amazing as the photos, but didn't expect the above-and-beyond niceties like cake stands with sweets, and a hotel room type service shelf with some wine and snacks for purchase at great rates. We were so happy to have a bottle of wine ready to go after a long day of travel. There was even a printer for any tour tickets we wanted to get. A heating unit was included, which was an essential boost over the centrally controlled radiators. What really stood out is we were expecting to do laundry while in Rome - it was our trip's halfway point - but apparently the prior guest had broken the washing machine. Nicolo took it upon himself to take our laundry and have his housekeeper take care of it for us. I felt a bit guilty saying yes to the offer, but we were really low on clean clothes. We were so grateful, yet he seemed so concerned with the inconvenience to us to not have a washing machine that it didn't even seem to occur to him that he'd gone above-and-beyond to help us.
The apartment is a 3 minute walk to the Metro station on a quiet street. We were at the Vatican within 5 minutes, heading to our tour the next morning. Such a convenient location, with a multitude of shops and restaurants as well.