Prior to arriving in Rome, Carlo and I have been in communication regarding the details of our arrival. Carlo doesn't take long to reply -- always there when you need him. I sent him an email when we got to Roma Termini, he was giving me information on our way to the apt on how much to tip the cab driver and how much the fare is from the station to the apartment. He was downstairs to greet us soon as the cab pulled up. He was warm which immediately made us feel at ease. The apartment was nice and cozy, it smelled fresh and clean. Carlo gave us a little tour of the apartment then some instructions on how the appliances, lighting, shutters, electricity and keys work. There was a nice spread of cookies, fruits, coffee, tea and vino on the dining table which came in quite useful during our stay. We love this place and plan on booking it again when we go back to Rome. The apartment is within walking distance to Vatican, about 10 minutes cab ride to Trastevere and 15 minutes to City Centre. We chose to be close to Vatican because we knew we would be spending a lot of time within the area. We will definitely recommend it to friends and families traveling to Vatican.