We chose this apartment because of the space available for our large family, and the location (making it easy for an elderly member of our family, and a child). The space is as described (including the annex) and we had plenty of space for everyone, and we easily moved around the city from this very central base.
Edouardo and Giulio were generally responsive, although we didn’t meet them. Check-in was performed by the cleaner and as a result, some of the important details of the apartment/annex weren’t pointed out (eg, we didn’t know there were 2 washing machines, discovered by ourselves how to lower the shades - need to lift the windows frame! Etc)
We had significant issues with cleaning, and the quality of the linens (washed, but stained). Although Edouardo was reactive and sent the cleaners back twice, the apartment still wasn’t cleaned to a minimum standard for an AirBnB (balls of hair in the bathroom, garbage not emptied, floor not washed for a long time etc).
We had problems with lights not working, which weren’t fixed while we were there. The washing machine in the annex malfunctioned, but the washing machine in the main apartment (when we found it) worked well.
There weren’t enough wine glasses for the number of guests, no tea towels (received when we asked). This might not be a problem for guests who plan on eating out all the time.
The apartment overall is starting to look tired, and is less value for money as a result.
We would stay at this apartment again if the price was cheaper and if the cleaning and linens were adequate.