To: Airbnb customers
Via Santo Stefano del Cacco 28, Rome, 00186, Italy
This flat is original, well located, peaceful and well-lit.
But:
•	No hot water in the bathroom basin (since fixed)
•	Leaking shower
•	No WC paper!
•	No iron (despite repeated reminders)
•	Unwashed crockery in the cupboards
•	Other guest’s dirty laundry in the bathroom
•	Broken leg on bed (replaced by a pile of old books)
•	No drying up cloth
•	Only two teaspoons
•	Broken balustrade in the stairwell
•	Reluctance to provide a 2nd key
We suggest you AVOID this flat until it improves its management.