Marzia contacted me a few hours before I arrived to Rome requesting to change my reservation. Due to a problem with her previous guests, she asked that I stay at a different place. Though Marzia reserved me a room at her friend's hostel/mini-hotel as an alternative, it was not what I had planned. I took time and care to reserve Marzia's listing as it was outside of the business district, off the ground floor, and provided a double bed in a private home. With the last minute change, my expectations were not met. Marzia did her best to communicate with me and make the new accommodations.