Carmela's flat is centrally located and is comfortable and clean. However we had some issues. We arrived late due to a flight delay. We were charged an extra €20 late checkin in fee. This was mentioned before but I've never experienced this with Airbnb or any hotel - after all this is the hospitality industry and travelers do arrive late. Firstly the Internet was not working. We arrived on Sunday and it had been out since Friday. Carmela did try and temporary arrangement which was put in on the Monday night but that didn't work. Eventually we purchased our own mobile Internet which Carmela said she would refund. The apartment did not have an iron and iron board. When we inquired we were told that they had forgotten to put it in after a renovation. There are keys for everything. Literally a massive bunch of keys which are really not easy to carry around as a tourist. The hot water in the shower could have been warmer. I do understand that things happen but in comparison to our next Airbnb in Florence it was night and day. It's the small things that make a massive difference, especially Internet access.