The apartment was lovely with a great location, just a 10 minute walk from the Vatican. The communication with the owner was excellent prior to our arrival. The young man that met with us to give us the keys was very nice. He explained how to use all the appliances. He had a hard time turning on the air conditioning unit. Once he figured it out he gave us instructions on how to turn it on. The next morning the ac turned off, apparently it was on a timer. We did all possible to turn it back on but were unsuccessful. I emailed the owner a couple of times, never got an answer so I phoned and left a voicemail. I also texted the young man that had met with us. Nobody answered, we spent our second night without air conditioning. The next day I texted the young man again, he came by the apartment in the afternoon, turned on unit and left. All he did was turn on the fan. I contacted him on the phone and sent him a picture of the ac remote do he could tell me how to turn on the cool air. He couldn't figure it out, so no ac on the third night either. We departed Rome the next day. Once I returned to the US I received an email from the owner apologizing for the inconvenience.