Cynthia is extremely sweet and thorough, and everything you could possibly need is provided for in the apartment. We arrived 90 minutes later to the airbnb than the initial estimation we gave her because of a mistake on Hertz's side, and Cynthia was perfectly gracious about waiting for us. My fiance and I loved this apartment. The location is perfect; we were able to comfortably walk to every single attraction we planned to see in Rome. The building even has an elevator (!!!) so we didn't have to dread a climb back up the stairs at the end of the day.