We were in Rome when things were starting to shut down during the Covid 19 pandemic. Our hotel room did not have kitchen facilities and our flight out was not for a few days later, so we needed a place where we were able to cook. Unfortunately, we also needed cell phone use, WiFi worked very well, but we needed to phone the airline and our consulate and the only way we could do that was go up the flight of stairs and down the hallway. Under normal circumstances this would not be a problem.
The whole suite was very clean, but there was a mouldy smell when you enter the bedroom. This may have come from the bathroom next door but it was noticeable even with the incense sticks placed in each of the rooms.
We did not communicate with Marimax at all. Mauro was very helpful and replied to all our inquiries very promptly and patiently!