We had 2 issues with this stay.
1) when we arrived the key was not on the box where it was supposed to be, we communicated with Alberto and they arrived shortly.
2) The lock in the door didn’t work, they need to bring a Locksmith to open it, they told us we left the key inside the lock, we are not sure we left it there, but there is no proof because they opened the door and sent us the picture with the key in the lock.
Told us to pay 80 euro for the Locksmith.
We considered this too expensive and there was nothing we could do or a way to prove we did not left the key there. Gave recommendations to change that lock.