As our group of 4 arrived in Rome, we were so excited to get to our Airbnb that was so highly reviewed. Upon entering the property, it was everything we thought it would be and we were so happy. Boy, were we wrong. After the host left, we realized the A/C was broken (in 90° heat) and while the host tried to fix it, it was a lost cause. That night ended up being the most uncomfortable of our lives. Sleepless and eaten up by mosquitos, we started the next morning with one goal: to get out of there. When the host arrived to try and ease the situation, it was clear he didn’t understand our issue with the A/C not working. He said we were wrong that it was broken and that it was just “low power”. Fact: an air conditioner that blows hot air is broken. Little did we know, the air had not been working before we even arrived, so the host lied to us. While we were able to find other housing, we have still been arguing with the host to get our 3 days of city tax money back, which he refuses to give back. We understand that the issue is something that can be fixed with a technician, but the bigger issue is how uncooperative, duplicitous, and rude the host has been to us. Luckily the place we moved to has been above and beyond and we look forward to the rest of our travels.