Sylvia was fantastic. When we arrived we noticed a large flight of stairs leading up to the apartment entrance. She sent her staff to carry our luggage for us (fortunately for them there is a staff elevator), which was a big relief. She then greeted us with champagne, made a stellar suggestion for lunch, and gave us great information on the neighborhood. Her booking provides free laundry service. That was a cherry on top. Rome was the last stop on a two week vacation, so to have our clothes washed and folded meant we'd have clean clothes to wear on our trip home, and it made packing easier as well. Plus we got our clothes back the same day we turned them in. The apartment itself was really cool and had great A/C, which in July was HUGE. Definitely recommend this place.