Barbara was great and easy to communicate. We had a very early flight on our way back and she ensured we got to the airport safely. Location is prime about this place as it is close to many of the sites. We walked everywhere except Colosseum. That would have been about 30 min walk but was very hot when we went. We walked to Vatican in about 25 min, just to give an idea. On the 4th floor but does have an elevator. Very good overall.