The location of the apartment was ideal, short walking distance to Colosseum and good bus routes to the other attractions. Emma communicated well and promptly with any help we needed. We booked the airport taxi through her as it removed the hassle of doing it ourselves. A booklet with useful information on buses and places to eat was provided.
When we booked the apartment we didn't realise the AC is not throughout the apartment. As we visited in Aug in the peak of the summer, my son found it difficult to get comfortable at night as he slept on the sofa bed in the lounge and the AC unit is located only in the bedroom. There was a fan provided which helped a bit.
The shower cubicle is quite small so both my kids, who are just under 6 feet, struggled using it.
The main issue was the 3rd "bed". We had specifically booked a bigger apartment for the 3 of us as my teenage boys did not want to share a bed. The apartment is listed with 3 beds. What we didnt realise is that the 3rd bed was infact a foldable one. It was not comfortable for the 6 nights we were there therefore the boys ended up sharing the double sofa bed after all. The apartment can comfortably sleep 4 people as the double bed in the bedroom and sofa bed in the lounge is big enough for 2 people to share but if there is a 5th person they may not find the foldable bed very comfortable, especially if staying for more than 1 night.