The communication was quick and easy. If I were coming a little earlier or later than as planned, I can send David a message and would get a reply back right away. Check in was easy and very thorough. They even provided information of all the closest places like markets and restaurants! The apartment was new and very clean! There are 2 Tv's and you can access Netflix! There is no microwave, but we learned to use the oven to heat up our food! We stayed at 5 different airbnb during our Europe trip, and this was our favorite! Also, we booked their driver to drive us to the airport and he was on time and kind enough to help us with our luggage! It helped us skip the hassle of having to worry about using public transportation and being late for our flight.