Our experience was great! We stayed a total of 6 weeks and enjoyed the location and the space immensely. While we never met Federico, he was extremely responsive and helpful!!! When we arrived we met Lucca and Carlo- they were always our point person if we had a question and they were very responsive and friendly and helpful!! I felt safe on the 4th floor (floors 0-3 equals 4 levels)— as previous people have said, it can be loud at night since many restaurants are open late—the advantage is easy access to everything you could need. I absolutely loved the location! We walked everywhere but there is easy access to the train as well as Termini (10-15 min walk). I can’t stress how much I appreciated the location- great little shops, restaurants , and gelato! the rooftop patio, though not advertised, is a cool space! To not mislead anyone, there is a smell that comes from the right bathroom. The smell would go in and out intermittently. We stayed 6 weeks so trust me when I say should not be a reason to not stay at this awesome place!