There is no hospitality! Simona is invisible, she never answers on the phone! only on text messages. There is no signal in the apartment ! Nobody has, even from Italian phone cards! I had to spend all my day outdoors in order to get in touch with people, It was impossible to receive or make any phone calls or text messages or to use my mobile internet! The agency that manages the apartment put my phone number to be rejected automatically! When I arrived the agency offered me a sponge for dishes instead a bottle of water..! Nobody gave to me any directions for the neighborhood. In the building there is a woman who warns and screams to everybody not to make noise because she is going to call the police..! she screams when somebody wants to use the elevator..!! The location is insecure, noisy and there are no restaurants or coffee shops in the piazza! The mattress is too tough..I had a really unpleasant stay in this apartment..!