They were incredibly amazing with our late check in. And it was late. After a long haul, we were very appreciative of this. Their communication is great. And the issues we had with the apartment, they seemed very sorry for.
As far as the actual home, I found most of the good reviews to be true, as well as the less favorable aspects. The location is good: many walks weren't very long and cab fares were decent. Sometimes we could hear people from the street at night, but overall it was very quiet. The building itself is quiet (we never saw neighbors). We felt safe. The split level is nice for privacy, just be careful with the stairs. There was a musty odor throughout. The a/c is weak and takes a while to cool off the bedrooms, but it does eventually and all is well. The downstairs a/c turns off randomly-- not nice. The wi-fi is spotty at best (especially downstairs). The showers are very small. Tip: Bring your own towels.