We booked a apartment with jacuzzi, and after travelling and sightseing Rome for 12 hours we went to the apartment to find put that there was ni hot water. After long conversation with someone who was in charge for the apartment and them trying to convince us to sort the problem the next morning because they did not have a key and their motorbike was broken they finally fixed rhe problem with the water. As we were out that evenining we came back to the apartment around midnight to find out that heating ( air conditioner) was not working too as the batteries were not working. So we were unable to have heating too. They fixed the problem the next day and in the evening they sent U.S a message that the next day which was our day to leave the apartment there was not going to be electricity from 8-1pm. Our check out time was 11 so when we woke up there was not hot water again. We left the apartment without having shower, the only trasom why I took the flat was the jacuzzi that we only used once because of nit having hot water and they ruined my birthday as the trasom to go there was to celebrate my day. Andreas only showed up the last day half an hour before check out when we were leaving and wes not to be reached before even though i asked couple of times to speak to him. At the end we got 1/5 th discount by the experience itself was a nightmare. Would not recommend to anyone!