Helene gave us a warm welcome on arrival and was already waiting for us from the transport (they organised for us) so we weren't stood around waiting. The flat felt secure straight away and as we were new to Rome to gave us a map and highlighted all the main attractions and gave us her recommendations. She also pointed us in the direction of taxi ranks and bus stops and told us what bus would take us where. Although we ended us walking everywhere as this apartment was in an ideal location for us, it was nice to have the info as backup. We didn't spend much time in the apartment but it was lovely inside. The safe inside helped us feel more relaxed about leaving out documents there too.
All emails were responded to promptly and all were helpful throughout.
Lovely place. Highly recommend.