First, let me start by saying we had an amazing time, and I hope this isn't too harsh. I just want to be honest about our experience. Ketty was unsure of when we were actually arriving. When I wrote her back to correct her, she informed me that she had an exam and that her boyfriend would be meeting us to let us in. When I arrived, we waited at a bar on the corner until he arrived. He didn't speak any English so it was a quick key drop off and show of the apartment. There were almost 100 stairs to the top of the apartment. You should know that! The apartment wasn't very big, and wasn't very clean. Within the first couple hours we went up to the kitchen to see the view of the Vatican and the outside terrace area. My husband went to turn on the light in the kitchen and the plate fell off and popped. Around the electric outlet was black and the power was out. I called Ketty to explain and she didn't understand what I was saying. I was upset and thought we might burn down the whole place. I didn't feel safe. She explained this isn't actually her apartment and she rents it for an older man downstairs? So we would have to wait. In the meantime, I found the electric box and flipped the breaker switch. So I called again to tell her we figured it out. I was still nervous about that switch upstairs. Then an hour later someone knocked on our door. The young girl tried to come into the apartment with a blanket. She spoke no English! I almost pushed her down the stairs. I didn't know if she was a peddler like they have in Rome, so I kept saying I didn't order anything. She said the woman told her it was cold to give to me. Ketty never told me that someone was coming by so that kind of freaked me out. I took the blanket and slammed the door in her face. Other than the first day, we had an amazing time. I mean, we were in Rome! It was the perfect location and we walked EVERYWHERE. The outside terrace was beautiful. We enjoyed having a kitchen to cook breakfast and we even made dinner one night with food from the market in Campo dei Fiori. I didn't hear from Ketty at all after the first day of our 4 nights. When we left I left a note with the keys on it. I still to this day haven't heard anything. Never any instructions on what to do when I left either. So, all in all this place served it's purpose. If you are trying to save money and you don't need a fancy hotel and your out of the apartment exploring anyway, than you will be fine. Not sure I would stay there again though...