So I’ve never written a negative Airbnb review before but I felt this was warranted. A couple of days before our scheduled arrival I was asked by Sara to confirm our arrival time and what train we would be on. I supplied these details as requested and confirmed what time we would be at the apartment. She replied and confirmed receipt. When we arrived at the scheduled time, no one was there to greet us as arranged. When I contacted Sara she said that Ingrid who was supposed to meet us had fallen with her bike. Obviously accidents happen and we were understanding and hoped she was ok.
While we were waiting outside the apartment, the cleaner turned up and let us in. We went inside and it was very evident that the apartment hadn’t been cleaned. Not great after a long journey with a child. Ingrid then turned up 30 minutes later. She had no injuries so I enquired about the bike incident to make sure she was ok. She seemed confused about my enquiry and said something along the lines of, “oh it was this morning I’ve been home and changed” (she was wearing a skirt and short sleeve without any injury that we could see so it seemed strange). I said to Ingrid that it seemed like Sara forgot to have the apartment cleaned. She replied that’s something I’d have to discuss with Sara and didn’t directly respond yes or no to my questioning. We were told to give the cleaner 20 minutes to clean the apartment. I wasn’t entirely happy with this as it would take more than that time to clean a 2 bedroom apartment properly. After a discussion about that we were told to come back in 40 minutes.
Upon our return, the apartment did look like it had been cleaned to a point, however there was mould in the bathroom shower and ceiling and the doona’s had no covers on them. We asked if there was a tea towel to which Sara replied to use paper towels. We were there for 4 nights! We also discovered the kitchen was not ‘fully equipped’ as mentioned in the description of the property and shampoo, shower gel and the like also wasn’t provided. There was only one teaspoon, and the kitchen was lacking utensils that you would normally expect. The sandwich press (which was the toaster I guess) was also full of crumbs.
Unfortunately, we also found the property to be extremely noisy at night. I think the road was one of the main routes to the hospital nearby so we often heard sirens even with the double glazing so we didn’t sleep particularly well. Also, there are three air conditioners at the property, however, they are extremely old and not quiet when in use or that efficient.
The good things - the property is located in an excellent location. The suburb felt very safe and there was a great Carefour a short walk down the road.
In short, we wouldn’t stay here again.