Everything was perfect from the first minute. Riccardo always answered to my emails very quickly and nicely. When we got there Veronica was there. She showed us everything, recomendad places to visit, buses and underground to take, places to eat close to the place where we stayed (very nice, by the way). The room is as shown, very clean and an amazing comfortable bed which we apreciated after a long walking day. You can have tea and coffee for free and they even have earplugs to take!!! And when you leave they keep your bags for free until you go to the airport!! We will be back for real!!