Communicating with Pamela has been really easy. She is always quick to reply and is very accommodating. The apartment is just as we expected and made life easier for us while in Rome. Less than 5 mins walking to Termini so access is easy. We only stayed 2 days on our way to southern Italy so didn't get to use the kitchen etc. Although there is no safe for money/documents, we felt our luggage/documents etc were safe and secure in the apartment. Would definitely recommend this place to my friends.