Roberta was a very welcoming host! And very responsive. Any time we had a question, we could email her and have a response very quickly. The apartment is stunning! Beautiful rooms and lovely furnishing and artwork. And spotlessly clean. We didn't want to leave. Also, the location is great, because it is walking distance from most major sites, yet sits on a quiet street out of the fray. A complete supermarket is right across the street. We would HIGHLY recommend this apartmnt to anybody.