We arrived very late due to some flight challenges with BA. I had been in touch with Gemma multiple times during the day advising of our arrival delays. She was very accommodating and Mr. Orlando was there to greet us at 11:30pm. He took us up the property and showed us around and collected the tourist tax. During our stay, we had a couple of minor issues that were dealt with quickly. The apartment is located on the roof of a 6 story building just across the street from the papal basilica of Santa Maria Maggiore. The view of Rome is specactular and helped us get oriented. One of our neighbors named Collette was amazing and made us feel right at home. The apartment was perfect for our needs, and the air conditioning provided a great sleep each night and all of the appliance were new and worked well.