Daniela and Fabricio made us feel very welcome; they both met us at the apartment upon our arrival. They arranged a driver who met us at the airport with a sign bearing our name and the fee was very reasonable. The apartment was exactly as shown: modern and very neat and lean. The location was very good and we were able to walk to meet our guide at the entrance to the Vatican Museum. There were several good restaurants nearby (really liked Cafe Krug) and the neighboring area was pleasant. There were 4 of us so the 3 bedrooms and baths were great. Our only issue was a lack of hot water and that was likely our fault for not understanding the directions of our hosts. When we called Fabricio to report our problem (on the local phone they provided at no charge) he came to the apartment and left us a lengthy note explaining what we needed to do. Having a lift for the luggage was nice and really a must because the unit is on the 5th floor. I would definitely recommend this apartment, especially to those with four or more in their party.