it was okay. When we arrived the keys weren't in the smart lock, that was because the cleaner had them and she was still cleaning the apartment 2 hours after our check-in. Gabriele didn't bother to tell us this and when we called him and I asked whether we would see some partial reimbursement he said no and if we don't like it we can 'go somewhere else'. Not helpful or accomodating. Had to sit with the cleaner's baby watching children's educational videos for 2 hours. Seems as though the flat hasn't had a thorough clean in a while; some food in the pantry was expired in 2016. Broken window in the bathroom. More shabby than chic, unfortunately. It could be beautiful but is lacking the care needed.