Monica's was great with her communications and always responded on time. I felt the apartment was a bit small for my family of 4 (2 adults, a toddler and a child). Luckily we were usually out and about the whole day but if we had to stay in during the day it would have felt a bit more cramped. I did not find the sofa bed to be too comfortable. The location was also personally not my favorite. The place was however clean and I believe would be comfortable for just a couple.