We arrived a few hours before check-in, but Paolo let us leave our stuff so we could go explore without dragging suitcases around. He was waiting for us when we got there. He was welcoming, kind, enthusiastic and knowledgeable. We LOVED the placement of the apartment. It's in a super nice neighborhood with immediate access to the metro and the Colosseum and Forum. There were so many good restaurants nearby that we had no trouble finding something good to eat easily. Paolo provided maps, travel guides, and advice on where to go. The apartment and Paolo were amazing!
There were two reasons I gave this 4-stars instead of 5, and it has NOTHING to do with Paolo or the apartment's amenities or cleanliness. First, we found that the bed was so stiff, my husband couldn't sleep on it. He ended up using the couch and I slept in the bed. :( Second, the upstairs neighbors seemed to be moving furniture around every night from 9pm-midnight or so. That got sort of loud, to be honest, and was hard to ignore. HOWEVER, I want to make it clear that these factors are not in Paolo's control. Everything that he could do, he did.
Paolo--thank you for being so kind and helpful! You're an amazing host!
You definitely want to stay in this amazing apartment.