Before my sister & I reached the airport we dropped Giovanni a message to make sure everything was okay for our arrival. We were informed that the heater in the flat we were meant to be staying in was broken but he had somewhere else we could stay. He meet us at a local metro station on our first night and walked us to another available flat for two days then arranged for us to move to a second flat midway through the stay. Both flats were in great locations and had everything we needed. The first flat was smaller then we had booked but Giovanni arrange a refund for the difference and sorted everything out with Airbnb whilst we were on the plane to Rome! Giovanni was a great host and went out of his way to make sure we enjoyed our stay. Great communication throughout and would certainly recommend!