Silvia was great! She made sure someone was present for when my party and I arrived to check in! Her previous guests didn't check out yet but they were very accommodating and let us leave our things in the main office. As we were talking her guests checked out and she was very clear how much time she would need to clean the room, she even provided us a map to walk around Rome while waiting for the room to be cleaned. When we returned she was waiting outside for us! Overall, they were welcoming and the apartment is located at a great location. OH, and they offer to do your laundry free, also a bonus!