From the minute we booked the flat in Rome, Massimo was communicative, helpful, kind, and answered all our questions. He met us at the door when we arrived and we walked up to the unit (they start the count of floors at '0'...it is a four floor walkup with narrow stairs). It is as in the pictures; cute, clean and in the most amazing location. We were in the middle of it all and walked everywhere. We couldn't have asked for a better location, apartment or host!