Anna was friendly, clear, and quick with communication. Unfortunately, for our stay, we found that the air conditioning was completely broken and the floors were dirty to the point of being unhygienic. We immediately found other accommodation on booking.com, and Anna very kindly worked with us to have the rest of our stay refunded. She was very nice and professional. If the problems we had were addressed, this would be a very nice place to stay, on a quiet Roman street, in an amazing location.