Mad was available to meet us at the flat as soon as we got to Rome in the morning around 11 to drop our bags off and show us the basics at the flat. We had to wait a couple of hours to come back because it was being cleaned, but that was fine because there was plenty to do around the flat. We were grateful she showed us a few things because even the lock on the door was foreign to us. We are American and have never used European appliances, locks, etc. The place was clean, the bed was super comfy. It was close to some of the touristy things we wanted to do and we even walked from the train terminal (not that I particularly suggest it with heavy bags, but it was doable) Mad was an excellent host. Can't wait to visit Rome again!