Riccardo was quick & easy to communicate. the apartment was on the 4th floor so we were glad of the lift. He organised transfers both to & from the airport. There are some fantastic restaurants right outside the door (notably La taverna Italiana & 320 gradi - just round the corner). A fantastic supermarket is closeby & it is about a 10 min walk to Manzoni station. Riccardo was very helpful with plenty of information about where to go, what to do & how to be careful of "pickpockets." There is only one air conditioner in the hallway, and it only just managed to keep the whole place cool (admittedly it was VERY hot when we were there.) Maybe a few internal fans could move the air about. I would certainly recommend this apartment.