Colette was wonderful! She and her husband met my husband and I at the apartment exactly as we had arranged. She let us in and gave us all the information we needed to have a comfortable stay. The apartment itself was very well-equipped and comfortable. If you have difficulties with stairs, you may have some difficulty with the apartment because the apartment is up two flights of stairs and then the bedroom and bathroom are on the second floor of the apartment. However, if you are OK with stairs, I HIGHLY recommend her apartment. It was super clean, airy and bright, and right in the center of everything. Yet, as many other reviewers have noted, even though it's right in the center of everything, it was also a very quiet apartment and the deck off of the bedroom was a wonderful added bonus. Each time I had a question, I emailed Colette and she responded very quickly. She made us feel very comfortable and welcomed. I definitely recommend Colette's apartment if you plan to stay in Rome! The apartment is wonderful and so is Colette!