The communication was great, the location is perfect and it’s a huge place with AC. Perfect for 7 of us. The place is a little more outdated than the pictures suggest but it was not a big problem. Lastly, the only complaint I had was the water pressure - they had plumbers come to fix it but the showers were all a slow, cold dribble even after. Other than that we enjoyed this place and it was perfect for a 3 days in Rome with a big group!