We are honestly baffled as to why Raffaele is labelled a ‘Superhost’. We chose this apartment upon reading several fantastic reviews, however our experience was not asuch.
Weeks prior to our flight to Rome, we had requested as offered by Raffaele, a private taxi collection at the airport. When we arrived, there wasn’t a driver with our name on a card waiting for us at arrivals as we’d been told there would be. I called Raffaele to be told the company he booked with had cancelled on us. This caused us much stress as we had no clue what the best course of action would be. Raffaele’s English on the phone was extremely difficult to understand. Had he called before to let us know this was the case, we would have organised other transport in advance or maybe he should have organised alternative transport for us either. A lack of communication here was a big disappointment upon arrival.
After we had been let into the property, Raffaele skimmed over the welcome book with us. It said in it that guests were to be greeted with a complimentary bottle of Prosecco that was supposed to be in a cooler in the fridge. Of course he didn’t point this out to us and rather tried to just brush passed it. This was one of three separate issues that we tried to get in contact with Raffaele via text message about. Despite the fact he said before he left he would be available night and day, he wasn’t available 30 minutes after we arrived and that remained the case for the rest of the trip. He had also told us just before leaving that he was organising for someone to come around in the morning with fresh coffee and milk and that didn’t happen either. It was listed on the amenities on air bnb that there was an iron at the property which also there wasn’t. We also found it ridiculous that we weren’t left fresh towels, as we were staying for 4 nights.
For the cost of the apartment, we feel it wasn’t justified for our experience. We were also told that we could only use one bedroom to save the cleaning staff time. We found this to be a cheeky remark, as we paid for the whole apartment not one bedroom.
We will not be recommending this property and hope Raffaele takes on board our disappointments and makes better changes for his future guests.