Gianluca was very helpful from the time i inquired about reserving a few rooms for my family. I was not there to meet Gianluca on our first day, but he made a good impression to my family that arrived earlier than us. My family was satisfied with all the accommodations. The B&B was at a great location, despite the appearance on the outside. The Metro was only 5 minutes away. There are a lot of restaurants nearby and many internet points (to print boarding passes). Gianlucca was very helpful with any questions we had (from how to get to a particular place, what places to see, and where to eat, etc). We also learned about the markets nearby. The rooms were very clean and nice.