It was confusing to find the correct door to the place due to the way the places are numbered. We had to telephone Paolo to meet us. A friendly girl was there when we arrived and was making beds. Paolo gave us keys and basic info but didn't stick around. That was the last time we saw either of them the entire three days we were there. There was food left behind that we could have for breakfast...fruit (pear or kiwi) toast, juice and part of a pastry. It would have been nice to have more help during our stay when we had questions about navigating the city or wanted suggestions but it wasn't like a B and B or hotel that has someone available when needed. Location was decent. The bathtub had a handheld sprayer. There was no shower or curtain.