Olga was very helpful and accommodating with respect to check in and check out times and logistics and with help getting to the airport. There was an issue with the hot water for the shower which she handled promptly. Except for not having hot water the first night, it was a great shower with plenty of room. The apartment was well located near metro stops and within a 20 minute walk of the Colliseum, but it wasn't in an area that seemed very interesting on it's own. My husband likes to take a nap mid-day, and it wasn't convenient to go back to the apartment to take a break. Maybe if we'd felt more comfortable with the public transportation system, we could have made it work better for us.