My flight was delayed coming from Krakow, Poland. Paolo's sister, Emanuela, and Paolo, both remained in constant communication with me to ensure my safe arrival to their apartment. The apartment was extremely clean, in a great location, and had spectacular views! The apartment came equipped with a handbook that had information about the location and about the apartment (quirks about the electrical outlets and how to use the AC and what not). Paolo, Franziska, and Emanuela took great care to ensure that my stay would be perfect and it was! I was very thankful for the air-conditioner after a long hot day of wandering around in the Italian heatwave! I highly, highly recommend this apartment for your stay in Rome!