Alessandra was very communicative and kind. She has gone above and beyond to help us book the private drivers to pick us up from the train station and take us to the airport. Her son and her were also very informative, they helped us navigate the area and it’s relation to Vatican and Rome. The rooms were clean. The floor was exceptionally clean. One thing they could do to improve is to change the mattress of the room on the far left, it’s quite worn out. Besides that, everything was great. Highly recommended!