We were initially very excited for this stay, this soon changed. Feven checked us in, and gave us a thorough walkthrough of the property, including an extensive list of places to go in Rome, which we found helpful. This was until we were messaged 20mins after her departure informing us she would be back later to collect a ‘check-in fee’. This was listed on Airbnb, so we were happy to pay. However this became a frivaouls demand when she messaged again at 10pm wanting to come by at 10:30pm. We found this highly unprofessional as it was a Sunday night, and were under the impression this would be done during standard business hours. Among inspection of the flat, there was black mould on the ceiling of the second bathroom, the shower head in the master bathroom was falling from the ceiling, to the point where debris was falling into the shower. There were cockroaches, and were minimal cleaning supplies (no paper towel, next to no washing power, and little toilet paper), we ended up purchasing the majority out of pocket. This would have been fine, had the Airbnb specified there would be no necessities provided. The following day we had an issue with our key downstairs, where we required on site assistance. Feven came, but when she arrived made several rude and unprofessional comments, and still left us without a key, despite her having one on her. She made a point that we had contacted her on her day off, we were unaware of this, and didn’t think there was a problem messaging on a Monday morning when the issue was time sensitive and we were locked in the building with no way out. Together we organised for someone to come and drop us off a spare key, this was several hours later. The man who came was very kind and helpful and we really appreciated his help.
Overall this was a disappointing stay, and we would not return.