Our experience was very positive. The apartment was very clean, and matched the pictures on the website. The location was excellent . . . literally a 6-7 minute walk to St. Peter's Square, and a 5 minute walk to the bus stop (to the Coliseum, Roman Forum, Borghese Gallery, Pantheon etc.). The apartment is in a neighborhood which is exactly what we wanted. We felt very safe in the area. There is a grocery store on the same street a few blocks up (closes promptly at 8pm), and many smaller markets, cafes, restaurants and a bakery a few steps outside the front door! The rooms were large and all basics were provided (bedding, towels, toilet paper, paper towels). The kitchen was adequate and provided all we needed to cook simple meals. Giovanna even supplies recipes! There was also a hair dryer, iron and ironing board which came in handy. The washing machine was small, but adequate. Apparently dryers are not common! There is a large drying rack on the balcony off the kitchen which was private and served us well. There were outlet converters provided, but we had brought two of our own which seemed to work better with curling irons and straighteners. Not sure why, but the converters provided tripped the circuit breaker with certain appliances. Our laptop worked fine with the provided converter. The shower is small, and hot water runs out quickly if you are not paying attention. After the first round of showers it was never a problem for us! There is another small balcony off the front bedroom with an ice cream parlor style table and 4 chairs which was where we enjoyed our morning coffee. Wifi was included. It did not work for a day and a half . . . not sure why, but the second day when we got back to the room, it worked fine and did not impact our stay in any way. We decided to pay extra for air conditioning. We only needed to turn on 2 of the 3 air conditioners at night, and even then, our daughters turned off the one in their room because they didn't need it. We never ran them during the day . . . mainly because we weren't there, and at night when we turned them on, they cooled the rooms so quickly. We felt having the option was well worth the expense. Giovanna was gracious and quite helpful. She responded promptly to our questions. She referred us to a car service for airport pick up and drop off. That company was on time and the van was new, clean and cool. (Many taxis do not use air conditioning. This car service did.) I would absolutely stay here again. If you are looking for the luxurious hotel experience, this may not be for you. If you are looking for the experience of being in a real Italian neighborhood, this is the place!! For our family, it was definitely worth the trade off....