We were absolutely delighted with the apartment as it looked like a home with some of Silvana,s personal property in it and not just any old thing for the guests. It was a bit noisy on Friday night and Saturday due to the pub across the road but I felt it wasn't any worse than if you lived near a pub in the UK but was very quiet the rest of the time. We didn't need to call Silvana but there is a mobile phone in the apartment if you did. I had to ask Silvana,s husband to open the safe for me as I had entered the wrong number. If I go back to Rome again I will definitely be contacting Silvana again.