Joey was very responsive during our communication and he and his partner waited for us outside for checkin. He also helped to arrange a taxi pickup at the airport and our driver was humorous and informative about Rome. The apartment was nice and clean. The location of the apartment was awesome, you can walk to almost all attractions. We only took a cab to Vatican City. Joey also helped to store our luggages at the checkout day. He and his partner made our Rome trip so easy and convenient!