Alessia and Stef were kind and quick to respond. Check in was a breeze. They can also arrange for pick up at the airport and car service to the trains. There was a miscommunication though for our car to the train so we had to hire a cab to Termini. The apartment is as described, clean and beautiful. Just note that if you are a big party, the electricity trips if too many appliances or sockets are used. Otherwise a great experience. Thank you.