Donatella was there to greet us upon arrival and was very gracious in letting us leave our luggage while the room was being prepared. We arrived earlier than expected but they were very accomodating. The room was very clean and perfect for the night we stayed. It truly is a luxury accomodation in a safe area. Close to many things. We unfortunately needed to seek medical attention and I cannot say enough about how much Alessandro and Marino helped us. Marino went out of his way to take us to the hospital at 2am. If I could give 10 stars I would. What would otherwise have been a very difficult experience (not speaking Italian) they made it comfortable.