This apartment is amazing! Paola got in touch with us several days before arrival and her communication is fabulous. They met us upon check-in and took us through the apartment as well as inns and outs of the neighborhood. The apartment is just as portrayed on the website with amazing views of the surrounding ruins and Colosseum. The attention to decor in the airport me and cleanliness were also fabulous. The only drawback was the lack of an elevator with several heavy bags. Obviously, this is not something that can be easily corrected by the host. However, Paola's staff was courteous enough to help us on check in with our bags.