We didn't see Franca, but he was very responsive. His place was very clean and convenient for us and it had everything we needed. He was so generous and provided some food for us in the refrigerator. When we arrived, my kids were hungry and thirsty and the food was one of the best. His place was within 20 minutes walking from Vatican, Villa Borgese and Trevi Fountain. We had a wonderful time at his place.