Check in and out was smooth, and location is great as it is close to the Spanish Steps and Rome's shopping district, with plenty of good restaurants nearby. Carlos, the receptionist/concierge/doorman was friendly and professional. He showed us the workings of the apartment, and helped a great deal with our luggages. There is a functional elevator in the building that could fit up to 6 people (quite a rare thing in Rome).
We liked the clean and modern bathroom in the apartment. Toiletries were provided. The kitchen was well equipped, the bed was comfortable, and there are TVs on the living room as well as on the upper level that's the bedroom.
The apartment was a lot smaller than it looked in the pictures, however. It would fit better for 2 people. We were a group of 3, and it took a little maneuvering for us to get around inside the apartment. It was also a bit problematic for us who brought large suitcases with us (we were traveling around Italy) because there wasn't enough space to place the luggages comfortably. Washer and dryer were not inside the apartment; they were shared with other apartments and were located downstairs in the building.
We would recommend this apartment only for couples or those who travel light. The stairs leading to the bed on the upper level is quite steep and not child friendly; it would also be difficult to carry the luggages up the stairs to the bedroom. Overall though, we had a pleasant stay at Ema&Dru's place.