Gian Paolo was always very quick to respond to any queries and helped in any way he could. His son Marco was there to great us when we checked in and was very welcoming and helpful. They have a really good booklet which gives recommendations of local places to eat and where to find all of the major sights in Rome. The street the accomodation is on is amazing so vibrant and full of life, there are restaurants, coffee shops, ice cream shops and many other things just on this one road, it is literallly just around the corner from the Colisseum - We loved it and can't wait to return