Ilaria was very helpful and communicative. She also arranged for a taxi for us to the location. The apt was very nice and clean. She provided some items for breakfast (yogurt, milk, cereals, eggs, meat) and snacks (drinks, a great homemade poundcake, etc) Towels were in various colors which was nice for us so we knew who's towel was who's. It is a short walk to catch a bus to the terminal and their are two metros close by as well.