We had a great time over all. There was a big speed bump regarding us not having hot water for 48 hours or so but Rome just had a huge snow storm and things happen. Edoardo was completely on top of it all and getting it fixed and seeing if there was anything else he could help with. He helped set up cars to pick us up and drop us off even at 2:30 am ekk. The outside area looks a little sketchy but honestly we never had an issue or felt unsafe. Train station is about a 10 min walk depending on how fast you walk and great little restaurants all around. It was also around 10 to 20 euros by cab to get to the main sites. Would stay here again.