Upon arrival, Gloria was great. She was very friendly and helpful- giving us a map and explanation of where main sites were located. The room was very clean and nicely decorated. Unfortunately, due to extremely hot weather, we were unable to stay in the room. The listing had air conditioning as one of the amenities but there was only a ceiling fan. With temperatures nearing 100 degrees F, staying in the room was impossible so we ended up going elsewhere. It was unfortunate because the room was in a great location and looked lovely.