This place is my favorite and has been the BEST Airbnb experience so far, and I have done a few. I got an email communication about one and a half weeks ago to ensure they had my arrival details, from the get-go I knew this was going to be a good experience. Francesca communicated with me throughout and also informed about how to get to her place as well as local tip about MyTaxi. She came out also helped us out with luggage when we got there. She helped us with local tips, restaurants etc.
If you're currently looking at reviews trying to figure out whether to stay at this place or not. Read no further and book the place right away if they're available. I'd definitely stay at their place again, if I ever went back to Rome.
Good luck! Nimay