We didn't get to meet Alessia, but we met Luca, who graciously met us earlier than we had planned. The place was spotless, and nicer than we expected. Despite having no AC during a very hot period, the apartment remained surprisingly cool. They provided a booklet filled with information about public transit, nearby restaurants, cafés, and anything we could need. There was even water, juice, bread, etc. We honestly had a wonderful experience and felt well taken care of! One thing to note: staying in Pigneto is a bit farther out and requires taking a sometimes crowded and uncomfortable bus/tram if you plan to see tourist spots in Rome. This didn't bother us, but it should definitively be considered if it bothers you! Overall- we highly recommend this location!