A few things i think could be improved.
1. cleaning: glasses and coffee cups in the cupboard were not clean, had spots of coffee inside and finger tips
2. matterss and pillows did not have protectors. i would totally recommend to have protectors esp since the beds are being used by many people.
3. humidity. it might be useful to check if a repaint or small changes are needed in the apartment as the % of humidity is really high inside the apartment and thats not hygenic nor good for the breathing. keep it in mind in case of asthma or breathing sensitivities.
4. A small, low cost snack like biscuits or crackers and definately 1 bottle of water would be a really nice geature for guests.
5. Stairs are a lot so be prepared esp foe check-in and check-out luggage lifting.
Positive Notes:
Communication: was fast, easy and very positive
Suggestions: Francesca suggested many places to go!
Luggage storage: storing our luggage free of charge was a lovely and helpful gesture