Ketty was brilliant. She met us at the place and made figuring out how to get around super easy. As well, we ended up needing a little extra bedding and she made it happen for us with a super-quickness. As well, the apartment itself was super-comfy and homey, with a deck that we ended up sitting at for hours. The location was superb, close to good neighborhoods, but on a quiet and beautiful street. I don't think you could do much better than this apartment, really, as a base from which to explore the city.