Piero was very helpful and welcoming when we arrived. He helped carry our luggage (we had several heavy pieces). Upon check-in, he also took us on a drive to the local supermarket to help us get basic groceries so we could be comfortable and have the essential supplies - which was an unexpected and kind gesture. The flat was very clean, and a lovely space with a charming spacious rooftop with lovely views. The neighbourhood is peaceful and away from the tourist bustle, but the city centre is only 15min away via a direct bus or tram, so conveniently located. I would happily stay there again.