The apartment is really quite beautiful and the location is unbelievable. Lucrezia is a very accessible and I believe she is doing everything she can to make sure your experience is good. The rooms are very big and are nicely decorated. The only real bummer was that the air conditioner was not working in any of the rooms (we had 5) and it was quite hot in Rome the week we were there. We did have an issue with a plumbing leak, but they came in late that night to resolve it. Ultimately she tried to place the plumbing leak on us which I didn't feel was fair given that the issue was a broken line within the walls. If not for that experience and the lack of A/C, I would definitely have given the apartment a 5 star rating. It's quite a nice place and you can't beat the location.