We had unfortunately bad luck in our trip to Rome. As soon as we arrived we were stolen our bag with passports and mobile. We realized only next day that the bag was missing. Our host welcomed us and told us we could reach him any time on his phone. He promised us a babybed for our baby for next day, because it was at that moment in use by some other guests. Next day he did not show up. So we called him to ask about this. He never answered the phone, not a singe time. He wrote us an email saying he would bring the babybed the next day (day 2 of our 4 days in Rome). The following day we waited for it but never arrived with the babybed. He did not mention this anymore. Just don´t say it if you cannot do it!!! We could not find a pen or pencil in the whole house, we asked our host if he could bring us one, since we wanted to write some papers with our telephones and names to paste them in the building and outside, in case someone had found our belongings. We called him but he never answered the phone. He showed no reactions when we told him about our situation, we had lost our passports!!! He got upset that we were asking for a pen. We couldn't turn on the tv since it was connected to a device for paid tv. We called him to ask him how to do it. He never answered the phone. We exchanged some emails about the subject, we never succeed to turn on the tv. He got upset that we were contacting him for this. Third day, suddenly hot water is not working. We called our host, he was not answering the phone. We wrote an email, he said we had to wait, probably the tank needed time to be filled with water. We came back in the evening and hot water was not working. We called him again, he did not answer the phone. We wrote him an email and he answered that we probably switched off something and that´s why it was not working. He wrote us an offensive email. He sent a friend to solve the problem. And indeed, it was a switcher that had to be in 1 and it was in 0. We had probably switched it off when switching off the light. You could have told us this on the phone and we would have saved the misunderstanding in 10 seconds. The apartment had some other problems. The bathroom upstairs had no door. The drain in the shower was blocked. Definetely it is not a place to go with children or babies, there are no doors in the whole apartment. I have used airbnb many times, and we never had this kind of reactions from our host. If you are not going to show up or answer the phone please don´t lie...