Our stay was, unfortunately, disappointing. My husband and I had been in Europe for two weeks upon our arrival at this location. Staying at numerous hotels and Airbnb's.
Leading up to our stay, the communication with the host was hit or miss. Check-in went smoothly; however, challenges turning on all the air conditioners arose. After the host left, the AC units would only stay on for 10 minutes then it would blow the circuit breaker and everything would turn off. This was a HUGE problem being August in Rome.
We were told by maintenance that in order to have consistent AC, we would need to turn off a few units. One of them being in the kitchen. This caused the kitchen to be close to 100 degrees, we were unable to use it for any form of cooking. Then, the hot water heaters went. We could not take hot showers for the 3 days we were there. I reached out to the host and responses to these problems took over 12 hours or required me to reach out again.
It was clear this unit had not been rented in a while, which was understandable due to covid. However, the floors were filthy, our feet turned black, and there was dirt by all the doors. This is unacceptable for Airbnb standards and for the price we are paying to rent this property.
Additionally, an important thing to note that was not written in the description of this rental is there is a narrow and steep staircase to get to the 5th-floor unit from the last elevator stop. This is challenging for anyone coming with big suitcases or have any mobility issues.
Lastly, the offered terraces are what sold my family to choose this rental property. However, the outdoor grill did not work.
In summary, we could not cook in this unit, we did not have hot showers, could only stay in certain rooms if we wanted to cool off from our holiday Roman tours, and communication with the host to fix these problems was poor. Again, we have stayed in many Airbnb's before and this was utterly disappointing.