Anna was very responsive to our needs although we have never met- all communication were done through email or phone. She arranged for the maintenance guys to come in in the same day (fix the heating) and was concerned to see that we are comfortable in the apartment. The apartment was as described in the pictures and text. Note that the kitchen is fully equipped with plates, cups, stove, oven and so on - but there are no basic supplies at all (salt, pepper, tea, oil). If you travel with a stroller like us,be aware that there are some stairs on the front entrance of the building. The apartment is on the 1st floor with a small elevator. On the back of the apartment there is a small garden with a pond, fish and a place to sit. Ana arranged a Taxi service back to the airport. It was a big car for 7 passengers, right on time but a little more pricey than the regular Taxi.