Ortensia was a wonderful host. She made sure we had all we needed to make coffee and breakfast treats and even cook if we wished. The flat was stocked with all the little things that made us comfortable. She helped us book tickets for the Vatican and rescued us when we couldn't figure out how to book train tickets to Florence, yet we had complete privacy and we never saw her unless we sought her out. Ortensia gave us good advice and directions and was incredibly helpful. The flat was roomy and airy and had a private patio so we felt truly at ease and at home.