Luca was a great communicator prior to arrival in Rome so everything was timed to the minute on our arrival. Luca was waiting outside and helped us get the baggage upstairs. It is a fairly long haul but well worth every step of the way. Luca sat down with us on arrival and we went thruough all the workings of the appliances, air conditioning, bathroom etc and we felt quite comfortable when he left us to ourselves and our busy itinerary.