From booking all the way through our departure day, Paola was super responsive and helped us with special arrangements quickly and with great results. The apartment is spacious, clean and just 3 blocks from the Colosseum. Location is quiet and an easy walk to restaurants, sandwich shops, pizza, groceries, transportation. We had great weather, so the evenings on the terrace were a special treat. Arriving in Rome, we easily communicated arrival schedules and directions to the apartment with Paola. We were met by a member of her team who helped with luggage, a map, suggestions for places to eat and shop, orientation to the apartment. As we were making plans, Paola helped us connect with Joy of Rome tours; our experience there was outstanding as will, with terrific guides for Colosseum and Vatican tours. Paola also helped arrange transfers to the airport on departure day, which arrived on time and provided quick and comfortable transportation. All outstanding. Highly recommended!