Marco was the best. He greeted us upon our arrival and provided plenty information about the city. We didn't get a chance to meet Ele but she promptly responded to our emails. The place is in walking distance to most of the popular sites, many restaurants, and a short bus ride to the termini. There is a grocery store and pharmacy about 3 minutes away. When we arrived we asked if there was an iron in the apartment. There was no iron, which was fine. Marco came back the next morning with an iron for us to use. Thanks!!