Samantha was responsive via Airbnb messages, but sometimes it was not easy for us to fix issues that we experienced during our two-day stay. The check-in was a self service, and it was hard to find the key and open the door even though she explained the process on her messages. It would be better and much more comfortable if she could help us check-in in her presence. It took me long to find the key and open the door, so my group had to wait for so long.
The place was the same in the photos and spacious for 7 persons. But there are only 6 beds, so one had to use the sofa-bed, which was okay. The electricity was a problem, because it went out in the morning. We were a group of 7, so we used the power too much all at once. But there was no prior-notice about this foreseeable issue, so we had to be a bit surprised.
Also, the lift was a huge problem. Four of us got stuck in the lift for more than 40 mins, and I am sure that Samantha tried to help us, but she did not really show up, and we ended up being rescued by the lift technician and the 911. I admitted that the lift was for only 3 persons, so it was my fault to get in with other 3 persons, but after that, we found the lift did not work until we checked out. There was another lift in the building, which was for more than 3 persons, but she did not mention about the lift.
Overall, Samantha was responsive and sent me photos in order to try to help me fix some issues, but personally, I did not really feel that I am fully cared by my host, because I was a first-time traveller in Rome. But the place was remodeled and the location was satisfying.