This was our first visit to Italy and we didn't know how crazy the city was or how confusing or how much we craved someone who could speak English on our first day. If we didn't have Valentina - who is the "manager", greet us the entire experience would have been a mess. She is delightful and met our Uber at the front of the apartment on the street, which is more a narrow cobblestone alley. She's super responsive with texts and Ekaterina hooked us up with her beforehand. The apartment is almost impossible to find without help as it is set above the street with several units inside an outer front door. Similar to what New York or San Francisco apartments are like without elevators or charm. Once you're inside the apartment it's lovely. Hot shower and nice espresso machine. Exactly as pictured with beautiful high ceilings and great a/c. Near taxis and great restaurants but quiet at night. You can't see the river from the apartment obviously but it's close. Felt very safe.