The apartment was really lovely and clean and in a fantastic location. Camilla met us when we arrived and as the flat was ready early we were allowed to check in early which was really helpful. However, upon arrival Camilla said the WiFi was not working but she let Maria Teresa know this immediately. She also said the air conditioning remote was old so you had to press it several times to get it to work. We must have pressed it 50-100 times and still it wouldn't work. We let Maria Teresa know this on the second day but neither the WiFi nor the air conditioning were fixed during our 4 nights and 5 days, VERY disappointing considering how hot it was and we expected WiFi. Maria Teresa was also not good at communicating, we have still not received a response to our last message. Would stay in the apartment again as long as these were fixed. Camilla was great. And we absolutely loved Rome of course.