review [I]
G
￼
Gominuka, Tatjana
to me
3 minutes ago
Details
Classification: Internal

My experience with this apartment has been a mixed one – overall the apartment was comfortable and spacious, however there was a poor check-in process with additional inconvenience.
I have arranged with the host to check in between 3 and 4pm and provided a flight number for a reference. Prior to leaving the airport I sent a confirmation to the host that I will be arriving at 3.30pm. When we arrived to the apartment no one was there to open the door and there were no messages left for us. I had to incur a roaming fee and call the host at 4pm. Over the phone he informed me that will be arriving at 4.30pm (plus or minus). All this time we had to wait outside with our luggage. When he arrived at 4.40pm he informed us there is no hot water and the repair can only be done in 24-48 hours. On the next day we had to be at home to let the repair man in to get the boiler fixed. After contacting Airbnb I got the fees for the first day reimbursed. The other part is that the house had no written rules and the host informed us twice that the kitchen needs to be left clean and garbage taken out – I wasn't sure why not just print the rules and leave them in the apartment to avoid sending inconvenient reminders as if the assumption is I won't be leaving the place clean.
The apartment itself is spacious. There are towels, robes and kitchen utensils. The hair fan wasn't working and there were no filters for the coffee machine, but other than that it was quite comfortable. The area is nice and located not too far from the center, though a walk to the metro is 15 minutes (have to take a bus if going to the airport with a luggage).