Listing clearly states that check in is at 10 am. We told her the time we would be there, and I think arrived about 12 noon or maybe even 1 pm? When we arrived the employee helping us was hard to communicate with (language barrier) and thankfully another apartment resident got us to the right floor. Then we were told that our room was not ready. We awkwardly got into our bags in the hallway and left for a full day in Rome as we were. We had a room with a double bed AND a single bed, but for some reason because there were two of us, we had to pay an extra 10 euros (and we didn't even use the extra bed.)