WARNING(I HAVE NEVER WRITTEN A BAD REVIEW BEFORE): if you arrive late to Rome do not stay here. both our flights were delayed and long story short by 10:30 pm she said she cant help us anymore and went off line(stopped messaging all together). the number she left to call for a guy named Edy didnt work, so we were stranded at the airport because we had no idea who or where to pick up the keys from and she has no contactless option. It took us over an hour to find an open room at any hotel within a 20 minute drive if the airport. €200 for the room. next morning she texted at 9:40 am to come get the keys, we left our hotel at 10:00 am and had to take a train and 2 metros carrying 3 bags each, which means we can only move so fast. At 11:47 am she randomly said we MUST be there by noon?? we were still 30 minutes away?? Maria is VERY unhelpful and not accommodating.
Also: the AC doesn’t work, the entire building and apartment smell bad, the shower is weak, and the towels are like sandpaper.