I was very excited to stay in this property.
But was sadly disappointed. Ana offered to book a taxi which I accepted and she hadn’t booked it for our arrival, which annoyed us. We had to wait outside for 20 mins even though the host said her assistant would meet us there. He then said he didn’t know we had arrived which shows a lack of communication between ana and him. He then claimed he had to clean the property, as it wasn’t cleaned after the previous guests. Slightly gross to allow us to check into a dirty/used place.
However, we didn’t let this get to us. And ana allowed us to have a late check out at 5pm. But, her assistant came early, buzzed the first time to get in. The second time at around 1650 let himself in and I was getting changed so felt very upset that my privacy had been invaded. At about 5 to 1700 (our check out time) we were just gathering our bags and checking we had not left anything and her assistant knocked on the door with the new guests! Felt as if we were pushed out, and it’s quite unprofessional to bring new guests while the previous were still there.
Probably wouldn’t stay again. Was considering cancelling while waiting to be allowed in on our arrival.
But it was generally clean, and the aircon was lovely.
Upsetting that there were so many issues when I had booked the trip for a surprise present.