She did a great job communicating prior to our arrival, she helped arrange transportation from the airport to the house. We had a late arrival at the airport, and she was still able to accommodate us. Natalia wasn't available at the time to meet us, but she emailed me before to say that her associate Emanuel would meet us at the apartment, and sure enough he was there waiting. The pictures say it all with this apartment, we traveled with 8 people, and we had more than enough room. The location of this apartment is amazing. Close to public transportation and walking distance from a lot of attractions. We had a brief issue with the water heater, but Emanuel was at the apartment within 30 mins of the complaint. I wouldn't hesitate to recommend this apartment to my friends! Thanks!