The hosts are so helpful and responsive! Very very nice and eager to help. They booked us a taxi to the airport and it was on time and reliable. They have a booklet of helpful information about Rome as well as places to eat. We did not use the hidden kitchen (other than the fridge) but it seemed cool and clean. The bathroom was clean and nice. The shower worked well and had plenty of hot water (for the wife) and cold water (for me). The AC is only in the bedroom. We were there in 100 degree heat. The AC unit is big and definitely made a big difference. We kept it on maximum overnight and it cooled the room to about 75 degrees Fahrenheit, which was far cooler than the hallway/bathroom.