This was my WORST experience at an Airbnb. I'm a seasoned traveler and use Airbnb frequently. I understand there are hardly any perfect situations, but this experience was by far, the most stressful of all. The host charged us €20 cash to use her garage after the description clearly states FREE PARKING. When I inquired as to why, she replied "street parking is free, not the garage." That's misleading information as street parking is obviously free in that area of Rome. This is clearly FALSE ADVERTISING. The shower handle downstairs came off when I turned it on. There were no spare toilet paper rolls, so just one per bathroom. But what definitely takes the cake is the lack of communication on the host's part. She replied late when I asked if we could leave our luggage until 1 p.m. We had already left to the Vatican early trying to make good use of our last few hours in Rome. We left all our baggage in the living room and the car in the garage to come back and leave to the airport right away. She first messaged me saying we could pick up our luggage by 12:30 p.m. then a message saying we had to come back right away to check out. This woman needs to learn a bit of hospitality and communication skills and not stress out the tourists who are misled to stay at her place. The apartment is far from the center of Rome and the only reason I picked it was for the FREE PARKING feature which was a bait and switch scheme.
I wouldn't stay here again if they paid me!!! You've been warned!!!