Cyntia was very responsive in telling us our original room would not be available due to a plumbing issue. She was able to put us up in a nice room across the street at the Vatican Holiday. It was a pretty small room for 3 people and 3 carry-on suitcases, but it was clean, the beds were comfortable and we had our own private bathroom. It was our first time in Italy and first time renting a room so we didn't realize how small these rooms were but it was our last night so we just needed a comfortable bed to sleep before flying out the next morning.