Alessandra was hands down the best AirBnB host I have had. She was in contact with us days before our arrival making sure we were ok in getting to the apartment. Detailed information was provided on how to get from Termini Station to the apartment, and when we arrived found a rather detailed booklet for recommendations and attractions in the area. We never actually got to meet Alessandra, but we were made to feel very comfortable. The apartment was very clean and tidy, and the level of communication was great.