Piera was very responsive and friendly both in text and in person. She took care to give us a heads up that was running late in meeting us but offered to treat us to coffee which we appreciated. The actual apartment was beautiful and clean, and looked BETTER than the photos. While we had our trip planned, Piera sat us down and showed us her passion for Rome and her recommendations for sight seeing and restaurants really helped! The location was pretty good too, though it is a 10-15 walk from Termini and next to a louder street. However we are deep sleepers so it didn't bother us. The WiFi was strong and the TV worked great as well. The only aspect that could have been a bit better was the showers weren't always as hot as we would prefer and you do have to be able to climb stairs to get in. Overall, Piera and the apartment was wonderful and we would certainly recommend this place to others.