Great unit for our family vacation. Giovanna was very flexible and patient with us even though our arrival time was delayed by about 4 hours. She was there to greet us and give us instructions on how to use the appliances etc and gave directions to the nearby free parking. She answered all of our questions and was very helpful. The unit is beautiful and very clean. Instructions in the house all included English which was very helpful. The location is a short walk from the square, and the 64 bus stop nearby takes you straight to the colloseum which was very convenient. The restaurants nearby were all wonderful. We are already planning to return next year with more family.