Gianluca was helpful and responsive when we had any issues. However, the room we got (room C) was not the one advertised on Airbnb and our check in was so late that we missed our scheduled pre-paid tour to the Vatican City. The location was great and we felt safe staying there - close walking proximity to many attractions. The room also comes with Netflix which was a nice touch - we ran into Gianluca on our 2nd day and he logged it in for us + looked into any issues we brought up the day before.