Right from the start Elisabetta was so helpful with any queries that I had and had such a quick response time. She even recommended and booked a local restaurant for us. We checked in late after a flight and were well looked after. On arrival we met her husband Riccardo, who was very informative about everything we needed to know about the flat and even some history about the area, very interesting. The shower has now been sorted, nice and warm, just make sure you shut the door properly to avoid leakage. The only let down was the lumpy pillows, but they really didn't put a downer on the fantastic apartment with beautiful views from the panoramic balcony and the complimentary bottle of wine. Much appreciated! Will be returning sometime.