Very disappointed of this experience since we could not stay in the apartment we booked.
Patrizio has informed us 10 minutes before we arrive by train that we could not stay in the apartment because of a leak. We later learned by another guest that he already knew it for more than a week! We have arrived in another apartment of Patrizio, dirty and with molds on the walls. If he had warned us before we could have found something to our taste. We could not find something available on our dates so we stayed in this other apartment. Fortunately we had a 50% refund.
But we have been very disappointed with Patrizio's services during our stay. He was only repeating that he had a lot of positive feedbacks on this other apartment and found excuses without taking our requests seriously (apartment not cleaned while indicated in the ad cleaned twice a day, molds, broken window and noise at night, not enough toilet paper in shared bathrooms). It was not what we had booked, so the positive feedbacks on this ad knew what to expect. It was not our case since we had reserved this ad that looked very clear and clean. We will definitely not go back through its services.