Before we got there Violetta was helpful. We got there early dropped our things off and left check in time was later. As soon as I mentioned something was not clean for example as in the light switches were black I even showed her a picture no response. That is not all that was just first glance. The place was filthy when we returned much later that night. Bathrooms showers had a build up of grime. The kitchen stove has not been cleaned for what looked and smelled like years. The water in the kitchen sink did not go down, the bed pillows smelleid like urine and were all stained, There is so much more we spent 3 to 4 hours just making it decent for the evening. When she finally got back to us she kicked us out and said she felt Threatened due to the amount of pictures I sent her. I sent her all the pictures because her manager Marilù Asked me to so that she is aware of the problems because Violetta is a big lawyer{that was from her manager Marilù} . There were several messages back and forth between the manager and I about the cleaning lady coming back after I cleaned I said no at first then agreed for no reason because she never showed up anyway. Violetta also said we could stay the night and she would refund all our money but did not do that. I have a text from her and her manager Marilù. The cleaning lady Barbara cleans with closed eyes. So if you want to stay in a once beautiful flat in a good location this is the place to be.