Gianluca was very friendly. Upon checking us in, he gave us a map and a lot of helpful advice on how to best explore and get around. The first few days were great. The third day there was a new noisy neighbour who stayed up late and used the common dining room to party. The walls are thin and this made the evening very unpleasant after a long day on the city. Gianluca doesn't reside on the premises so unfortunately there is nobody there to enforce common courtesy. Aside from that the place was great.