Where to start...
One week before leaving for Rome I booked my room and messaged the owner about my chek in time. They replied me.
As soon as I landed i wrote them, as well when i was on my way, and also, when i was almost there. Never got a reply.
I arrived there and had to wait 3 hours to entered the bnb and anyone was picking up the phone even if i was trying so bad to call them and writing them.
I managed to entered thanks the cleaner who opened the door and once in the flat explained the situation. She than called the owner who actually was claiming i had the wrong number. Thanks God, i showed the cleaner it was the right one because i had their answer one week before and they apologise.
the moment i asked for my room (left UK at 4 in the morning so i was tired) she told me that the room wasnt avalaible due a problem and they had given away the extra room to someone else.
So after 3 hours waiting like a stupid, tired, i couldnt have a room. than. The cleaner called the owner again and they told her to bring me in another property near by.
She also accidentaly showed me a message from the owner to her asking "do you know something about her" referring to me. I felt really bad.
OMG that new place was horrible, under the ground, smelly like mouffle and fucking humid: not really what i payed for.
So i refused and asked to get what i had payed for and the cleaner told me she had to go and gave me the number of the owner. (the real one)
I asked for a refund but they didnt accept. So i told them i would have called the police and asked them to find me another room nearby as the day after I would have had a job interview in that area.
After half an hour they called me back telling me they found another room but i would have had to pay 30 euro more! I aksed them to pay the difference but they refused.
In the end i never had my refund back, and i had another room in another place and had to pay 30 euro more.
AVOID THEM AT ALL COST !