Everything written about Alessandra is true!! Better than any concierge in a hotel. We were driving to Rome and she was waiting for us on the street to help with parking. And she also helped the day we were leaving. I was afraid that cozy apartment might mean small but the space was great. Sofa bed was very comfortable. And the air conditioning was wonderful after a hot day of walking around. Only thing to note is that there is one small step going into each bathroom. No problem for most but take note if you have someone with limited mobility. I just put a chair by the step to remind my 88 year old mom that it was there and we had no problems. Thanks Alessandra!