I booked Luca's apartment at very short notice for my husband and I to have a weekend break in Rome. Luca was extremely responsive on email and took care of all my needs including arranging a transfer from the airport and excellent recommendations for where to eat. He arranged for a friend, Lorenzo, to meet us , so we never met Luca in person, but Lorenzo was very helpful including getting to the apartment early at short notice because our flight arrived early. There was only one glitch that I can think of and this was outside Luca's control, when the internet went down in the flat and could not be fixed. Luca was extremely apologetic. The flat was warm, comfortable and a great base. The location, right next to the Vatican, was perfect for us to fit in our sightseeing timetable. We had a fantastic weekend.