We had a wonderful stay at Valentine's apartment in Rome. The apartment was as described. Even before we landed, I exchanged messages with her and she responded promptly and helpfully. She even organised a taxi for us to bring us from the airport to the apartment. She was waiting at the apartment despite our flight getting delayed.
When the wi-fi worked intermittently, we told her about it and she promptly replaced it. Very impressive.
She was patient with all the questions we had.
The only minor surprise was that the next family arrived at 11 am sharp and we were rushed to leave. Normally you would expect the next guests to come in after 3 pm. Even so, Valentina helped us by organizing our return cab.
Thanks, Valentina.