Frank was at the apartment upon our arrival and helped bring our luggage to the room. Our first impression was how clean the room was. Although there were people staying in the other room, we never saw them nor heard them. We had our own private bathroom that was also very clean. Frank was helpful showing local places to eat and places to visit while we were in Rome. Frank really took the time to make sure our stay was enjoyable as possible. I would recommend this place to anyone.