The view was fantastic and the place was in a great location, we used the tram stop at porta maggiore (a 3 min walk) throughout our weeklong stay almost daily. We came at a rather busy time for Bernardo however we do believe he did his best to work towards a solution when needed (the previous renters broke the toilet and he was unaware). Definitely a more firm mattress, which is simply a matter of preference. We enjoyed being out of the major tourists areas and waking up to the view from the fifth floor!