My wife and I had a flight delay and ended up not getting in to Rome until almost 1 am; Cristiano was very understanding and accommodating and was very polite when he met us at the apartment. He walked us through the apartment, showed us how to use the appliances such as the washer/dryer and the stove. He gave us a very kind welcome present of bottled water and a bottle of champagne. Cristiano also walked us through a map of Rome showing us where all of the main attractions that we wanted to see were located and gave us reccomendations on where nice restaurants and bars were located and how to use the metro system. The apartment was beautiful and very spacious and we really enjoyed our stay. We would definitely stay at Cristiano's apartment again if we go back to Rome!