Pros: location, elevator (which we actually never used)
Cons: slow wifi, thin and scratchy towels, thin and lumpy pillows, and only 1.5 rolls of 1-ply toilet paper were provided - we had to purchase extra toilet paper during our stay. The bed is not a queen - it is two twins put together. The hot water in the shower runs out after 7 minutes, which is not enough for 2 people. We told Francesca we'd arrive at 15:00 and were contacted by 4 different people on the day of check-in to arrange the time. Not only did we already communicate our arrival time, but we were also pressured by her first assistant to arrive at 12:30 because of our flight time arrival, which doesn’t establish a check-in time, as customs, flight delays, etc. can change the time of arrival. We had to pay a cleaning fee in cash and then were forced to throw away our own trash. We stayed in another Airbnb in Travastere the following week and did not have to throw away our trash or pay the cleaning fee in cash. What is the purpose of a cleaning fee if the guest is required to clean?
While the location was incredible, I would never stay here again. The Travastere apartment we stayed in was much better at a lower price and with only one person to communicate.