Neri was great, when we first arrived, her and her husband were so gracious. They spent some time going over everything in the apartment. They have a great book with a lot of helpful information and very good recommendations for food and drinks. We visited 3 of the recommendations and every one was delicious and just what we wanted. Neri also kept in touch throughout the trip to make sure everything was ok and helped us book a taxi and train ticket when we were leaving. The apartment is beautiful, very new, very clean and very comfortable. Also located perfectly, just steps rom the Pantheon and centrally located between the Vatican and Coliseum, when we come back to Rome we will be staying here again!!!