Alessandro was very welcoming, helping carry our bags up the stairs to the apartment as there was no lift, giving us a tour about the apartment with instruction on how to operate the microwave, stove, laundry, and answer any questions. We felt very at home and never felt unsafe during our stay in Roma! The apartment was well located as it was not far from the bus stop and most of the main sites we wanted to see were within easy walking distance. This was an excellent home base for us while we visited the city!