If we could rate this stay a 6, we would. Paola's communications were thorough and responsive, she met us at the gate, and was very thorough and professional in her explanations for us. The first thing we noticed inside was the new, fresh smell and the clean, modern decor. Everything worked very well, the kitchen was well-outfitted, beds were comfortable, and the washer and dryer worked great. Paola has provided binders with the original operation manuals for each appliance, and she's posted instructions and wi-fi info in the most logical places. Two of the bathrooms are en suite and there are bidets. The rooms are quite spacious compared to other places we've stayed in Italy. The location is great, too, about a block from a nice grocery store and two blocks from a subway stop. We were a group of 5, and we all agreed that we had nothing at all negative to say about Paola or her apartment. For me personally, it is the best Airbnb I've every used. It was a wonderful experience and we would stay there again in a heartbeat. Thanks, Paola!