I have been to UK, Paris, Barcelona, USA, and i used Airbnb and everything was okay with all hosts .. but this time was shocked … read below…
The host need to be accurate with details of the apartment for example .. 1 bed or 2 beds .. if you have sofa bed please write sofa bed instead of 2 beds .. also the sofa bed was broken and old and its given a sound when you want to sleep on it .. I’m not saying i need you to respond to us 24/7 but at least respond as quick as you can we need you ..
I’m disappointed because it was my first time in Italy and specially in Roma and people which have apartments here think about money not guests .. when any people travel to any country 50% of the holiday depends on the accommodation so they can feel well and happy but I’m surprised of what happened to us …
The host wrote a policy but she did not follow it .. the host take more than 50% when i asked about the refund for the 2 nights ..
The Ac is too hot .
When i booked the apartment she mentioned two beds and we are 3 adults then we surprised that there is one bed and one sofa bed which she mentioned it when i was in the apartment. Then i slept in the ground and the others (one of them in the bed and the other on the sofa not the sofa bed because it was not comfortable and its noisy.