Marco was extremely helpful prior to and during check in. He offered a private pick up at the airport for a reasonable fee. He and his son helped us with our bags, explained the apartment and answered all our questions. They provided info and recommendations on restaurants and attractions with maps and addresses. We took advantage of the clothes washing machine and line-dried our clothes. Kitchen was stocked with essentials. The stove was easy enough to figure out. The bed was firm (memory foam) but extremely comfortable.
The apartment was fantastic. There's an elevator, which made the five stories no problem. There is a big patio with comfy lounge chairs and large table. Amazing view of the city!! We enjoyed our stay very much and gladly return!!