Although unfortunately I was never able to meet Naden personally, he made sure there were no issues in reaching him. He always responded promptly which made our trip much easier. He was also incredibly accommodating even when we made a mistake a booked the room a day earlier than our flight. He still had no problem with making sure we got into our room with no issues. The room itself was incredibly clean with a lot of amenities added which further made the stay even more enjoyable. Location was also great. I never took the metro or bus and was able to walk to the Pantheon, Colosseum, and the Piazza Navona. Overall I would definitely recommend this place to someone else.