The apartment was very clean and in a nice part of town. Communication ahead of check in was very good. The apartment is spacious. It was not really a great fit if you wanted to cook— there are basic pots and pans, there are no knives that would cut food if you wanted to prepare a meal. However, there are places to eat nearby. There were no instructions in the apartment at all, so we could not figure out how to turn the heat on or where to take out trash. We spent a lot of time troubleshooting and trying to get heat, the person the host sent to help us had no idea how to turn it on. The host kept sending instructions and seemed to think it was our error, it took over 24 hours to get heat in the apartment— the heating system was broken and after 24 hours a heating technician came and turned on a backup system. The host should have checked the heat worked and listened to us when we said it did not. The wi if is terrible-works in 1 room and none of the bedrooms.