Communication skills could use an improvement. Followed up multiple times regarding arrival time and self check-in code, but ended up being ignored and stranded for an hour trying to get in. Place looks much nicer on the photos so unfortunately quite run down. Awful communication left bad taste in my mouth, but maybe this was just a fluke. AC worked great and location is very central, close to train station and touristy attractions so there were some positive things about our stay.