Dina was great, she was very patient with our lack of Italian, very helpful with directions and made herself available for our check in, even after major delays with our trains.
She was also very good as far as our checkout, allowing us to leave our bags at the apartment after we checked out so we didn't have to carry them around as we finished sightseeing.
The only other thing you should know is that somebody does go into your room to check your lights/air-conditioning are off and toiletries are available. We were not aware of this at the time.
But I would happily stay there again. Thanks Dina.