We never actually met Anna, but the staff were quite nice and helpful. Breakfast finishes at 9.30 so don't sleep in although there is a delightful cafe next door where you can eat. We were given a small paper map of the attractions and sights which was really helpful. The 714 bus stop is nearby and runs fairly often to the termini station - buy a couple of extra one-way tickets so you don't get caught short later at night when the ticket sellers are shut.
The accommodation is listed as "Spanish steps" but this is in fact the name of the room, rather than the location of the accommodation. It is however quite central to the Coliseum which was useful for us as first time visitors.
Point to note: The bed bases are metal spiral springs which tend to bend towards the edges, so we do not recommend this particular room with single beds if you are a restless sleeper and/or unused to single-bed sleeping as you may fall out of bed onto the hard floor (like we did!)
Otherwise, the place is clean and convenient and we were happy for our stay.