I have only been out of the USA once, and that was on a cruise, so for me everything was a mystery and a guess. Our trip went without one hitch...The driver was there waiting for us upon our arrival even though we were delayed an hour. The apartment was amazing as exactly as described. Paolo was there to meet us and showed us everything we needed to know. Being from America we were a little out of sorts with how things work in a foreign country but Paolo was very quick to respond to walk me through everything. We were 4 blocks from the Colesseum, and 2 blocks from wonderful food and fabulous Gelato. Everything we needed was within walking distance. Since we had young ones with us that was handy. Loved every minute of our trip.