The hosts are kind and communicative. The Airbnb was cohosted with Negin. She checked us in while Francesco did more of the responding via the Airbnb app. She was very helpful and even gave us some local recommendations of where to eat and take in views of Rome. There were some negatives of the Airbnb: thin walls, so if you have the bad luck of loud neighbors, which we did, it will be very annoying and tough to sleep. The glass doors to the balcony open up to the street and are right over the main entrance, so you will hear multiple gates banging open and close throughout the night and morning as people enter and exit. You’ll also hear people dragging their suitcases over the cobblestone and other street noise. I have stayed at other airbnb’s in Florence and Naples, also near street level, and none of them had the noise equivalent to this. But that is merely the building quality, there were no problems with the Airbnb amenities and hospitality.