we had all kinds of weird things happening to us like keys that stopped working, rosa was there in 10 minutes helping us out. she is also quite entertaining and the apartment is in a central location and easy to get to and from by walking (if you enjoy this sort of thing) or by taking a bus to all major attractions. the kitchen is really well equipped and we used the oppertunity to try our best at learning to prepare Italian dishes which was a lot of fun.