Sergio was very helpful and kind. He gave us lots of time at the start, sitting down and marking on a map important sights and nice restaurants to visit on our stay.
The flat was in a nice old building, however very close to the tram outside which could be heard loudly in the room, but we soon got use to it. The room has huge high ceilings and grand decor.
It is well located, a 15 minute or so walk to main bits of town. We enjoyed our breakfast at the cafe down the road - a very nice addition!