We had a water boiler that was turned off and not working for most of our stay, which meant our family (elderly and children) was taking cold showers most of our stay. Any request for repairing this issue we were told would take 24-48 hours. We eventually figured out there is a switch for the water boiler (there is NO signage to indicate this), after which we were able to utilize the hot water boiler. Additionally, 2 of 3 rooms were INCREDIBLY NOISY until past midnight, as rooms were directly above a busy restaurants and street. This made it very difficult to sleep. There was no warning of this in the listing. Lastly, when we requests just one hour late check out, the first Sonder representative I spoke with on chat said it would be impossible to extend our check out one more hour. I explained that we had children and elderly and it was raining, but they said we should walk 5 minutes with all our luggage in the rain and would not allow an extension. I had to find another Sonder representative on the app directly who was able to accommodate our simple request, but they charged me an extra $25 to do so. There are spiders everywhere (apparently they think it’s good luck), and mosquitos. Also, taxis and Ubers have a VERY hard time accessing the unit because the streets are very narrow. The only pros? It had 3 rooms to fit our group size, and the beds were comfortable. I will never be staying here again or at another Sonder accommodation.