I was extremely disappointed with Claudio's communication, which was lacking. A lot of important details were left out that made check-in a nightmare. The house was not kept clean and there were many issues. This was the low light of my stay in Italy and nearly ruined the rest of my holiday in Rome. I had to reach out to Airbnb and send them pictures of the place which they acknowledged and refunded me 30% of the cost. It's my first bad experience with Airbnb in all these years.
What surprised us was that Claudio is part of the tour industry so you would definitely expect that he would be more aware of managing an Airbnb.