This host was extremely responsive when we had an unexpected issue, which is a nice quality in a host when you're traveling abroad. We had what I think was a communication problem initially -- at the time of our booking, it wasn't clear from the listing that the property is not a four-bedroom apartment, it's a four-story apartment building with a separate locked apartment on each floor. When we arrived and saw that our kids would each have to deadbolt themselves inside separate apartments which we would have no way to access, we knew we couldn't stay. The setup could work well for groups who want to stay in separate units, but less well for families with children in need of a four bedroom apartment (like us). Some other pros and cons: The building is historic and does not have a new, fresh feeling, and the showers are small, but it was cleaned by a service prior to our arrival and the location near the Piazza Navona and Campo de' Fiori can't be beat. Also, the little piazza in front of the building is said to have the best fried baccalà in Rome, and it was amazing! I would recommend renting from this host, he could not have been more gracious or understanding about our need to cancel.