Valentine's apartment was in a great central location opposite a metro stop. The apartment is quirky and unique. We appreciated the art and the views! However, the negatives of our trip absolutely outweigh the positives!
The cleanliness of the apartment needs addressing and isn't fit for guest standards. Upon arrival at 1.00pm, we were not greeted by the host which is fine, but the previous guests who were just leaving and the cleaner! It was obvious from the subsequent lack of cleanliness we saw that this was done in a very rushed manner! Our feet were black from walking on the floor, there was lost of dust, and the bathroom had mould on the tiles, ceiling and shower cubicle.
Communication with Valentina was poor. We had messaged her at the start of our trip regarding luggage and didn't get a response until seeing her to check out - and that's the next thing...
We received a message from our host at 1.00am on the day we were due to check out. She stated that we needed to leave the apartment at 10.30am so she could start cleaning for the next guests who were arriving at 12.00. On the air bnb page check-out is clearly stated as 11.00am, so I responded that we would be checking out then - no response again! Valentina then arrived at 10.00am asking to start cleaning! I tried to explain to her that we weren't due to check out until 11.00am and she wouldn't have any of it! She reluctantly said we could stay until 11.00am but then had to be out. She came in and stripped our bed whilst we were trying to get ready! When we finally checked out she tried to help us with storing our luggage until our flight, but by then we just wanted to leave. This whole experience was very rude and unprofessional!
And finally, we were also victims of a robbery in this Piazza, having one of our bags stolen! The police were involved and we gave statements. Just be careful at night as it can feel more lonely and secluded! Unfortunately we will not be staying here again!