Giovanni was very friendly, courteous and welcoming. He gave a nice overview of the area and where to go if you want to experience Rome like a local - which was important to us!. Whenever we needed something he was at the ready to assist and help out be it a hot water issue, WiFi questions, cafe options, etc. Always received an immediate response! The flat is as advertised! Clean, clean, and did I mention Clean! I hope to be back in Rome again soon and I hope this location is available upon my return. Grazi!