We were welcomed by Chantal’s brother Gianni, he was very nice and kindly explained us everything. The apartment is very spacious and looks charming. However, we did not expect that the apartment is located at the LOWER ground floor (-1). There was no information about the floor at the time we booked this place. Now, she has edited the listing, but the floor is wrong. It is NOT a ground floor, be careful! The apartment was also pretty dusty and my friend has a strong dust allergy. Because of the underground’s location he could not get enough fresh air and could not breath during the night night. Unfortunately, we had to leave this place 4 days earlier and look for another accommodation. At first glance, Chantal was very friendly and tried to help us, but her behaviour has dramatically changed since we asked for the refund for the rest days. We have heard so many accusations and lies so we involved Airbnb to solve our case. Thank Goodness, Airbnb Team has helped us!🙏🏻 All in all, we were very disappointed with our stay there and would recommend avoiding this apartment! P.S.: also, please be aware that Chantal is listing her apartment on at least one third-part platform - booking.com. I hope she is preventing double booking!