We met Nani directly at the flat that we could find easily coming from the airport (train+tramway), thanks to her very clear explanations.
Her welcoming was very friendly as we expected due to several exchanges we had have days before we met, but it was also very usefull for the rest of the trip, as she provided us with many good tips : list of typical italian restaurants, places to visit in priority circled on a map, description of the neighborhood...
Nani welcomed us with a bottle of wine and all the basic alimentation (coffee, sugar, oil, tea...)
We also enjoyed especially her flexibility and availability : we came with our 15months old baby, and she managed to find us a baby bed while we asked her just a few days before our arrival, she also proposed us some activities we could do with our child.
During the trip she was always available to give us some advice, and was replying very quickly, we had an unfortunate "pickpocket incident" and she immediately offered to help us.
So, her help and advice was very enjoyable all along the stay.