Communication with the hist is great, they answer all questions and go above and beyond to try and accommodate you. they set up a little side bed for our daughter which was perfect, and the table was set with dinosaur coasters which was adorable. the place is completely child safe, supplied with everything you need including some coffee and olive oil, sugar, salt and bathroom accessories. it takes you about 30mins by metro and walk to get to the place from station Ottaviano, the neighborhood is quiet and nice. there is a garden in front of the building where our daugther played every day after our long walks. the only thing i can think off which isn't great is the water pressure in the ahower, but, it is Italy after all;)