This host was completely unresponsive when we had problems. The apartment is designed to accommodate multiple guest and we were provided with one key -- this really made doing things in Rome difficult because we always needed either have one person house sitting or limit our activities to get access to the unit. We asked for more keys the first day and never got them. Be aware that it is difficult to get to the 4th floor. The elevator did work but it is a very small unit. All in all we found the host to be unavailable to solve any issues.