My family of 3 stayed here. I came to find out by one of the employees who answered the host's phone, that it is owned by a group of brothers that owns 400 apartments. I never spoke to the same person twice. We had a problem with the a/c around 8pm the night we arrived, so I messaged the host, no response. I called the 24-hour emergency number, but it was disconnected. I called the other after-hours number and got voice mail; I left a message but no one ever called me back in the 4 days we stayed there. When I called the host's number that was provided on Airbnb, some person answered (not the host) who said he was a colleague of Chiara's. He did explain how the a/c units are in series and they have to be turned on in order. That could have easily been explained in the apartment manual, but it was not. The toilet had a problem, which I told the host about, and the man who answered her phone, it was never fixed.
Regarding the apartment - once the sofa bed is opened, the kitchen is not usable because the space is so small. We like to book places with a full kitchen so we can cook. We were not able to cook in this kitchen because there is no space once the sofa bed is pulled out. This place should be listed as a 2-person occupancy not a 4-personal occupancy. The shower is very tiny and uncomfortable. The location is between the Roma Termini and Republica Metro stops. The neighborhood was well-lit and felt safe. The TV did not work, which I told the host about and nothing was done to fix it while we were there.
The host was not responsive when it mattered and the apartment listing was misleading. It was a very unpleasant experience staying in this Airbnb.