Alessandra was very easy to communicate with. She arranged for Cristina to provide us keys on arrival. Our flight was late by several hours and they kindly accommodated us without any issues. Cristina, who gave us our keys, was friendly and gave us some great tips for places to eat (you must try the tiramisu because it was the most incredible tiramisu that I've ever had!) As for the apartment, we really enjoyed it. The location was absolutely perfect because everything was so close (even closer than it appears on maps). We could easily sneak back to the apartment between the main attractions to change or when it rained, which we really appreciated (the apartment also came with a few large umbrellas for our use). Even the walk to the Vatican took no time because the location was so good. The apartment was as pretty as it looks in the photos and very spacious. The kitchen was small but it was more than enough space for us to cook our own breakfast and store some drinks. I slept on the bed in the bedroom and thought it was very comfortable. My brother slept on the sofa bed in the living room, which he said was very comfortable as well. I had a fantastic and very comfortable stay and definitely recommend it to everyone :)