We did not meet Vincenzo during our one day stay. However he did allow us to drop off our bags early, which was nice. The second (sofa) bed is very outdated and not comfortable. it creaks a lot and the wood slats had cracks. It also stands in the living room so i would say this place is more suited for two people than four because there's not a second bedroom. the place was clean and close to Termini station. The bed was the only thing that was a bothersome and we expected better for the price we paid.