The place was as accurate as the pictures. Paolo was wonderful, very responsive. Had some coffee/bread for us upon arrival. We didn't use it, but it was a nice touch. Had the hairdryer and a flat iron. Only issue was it was 5 of us and the hot water runs out after 2 people shower. We called him late night and he came to check it out. Which was super sweet. he just told us we had to wait. It was cold during this time and we couldn't turn on the heat, because of the law. It can only be turned on after Nov 15 th, so keep that in mind. Location was great! Paolo was wonderful and told us how to be careful and have our purses up front. Very caring and responsive!!! One elevator and 1-2 people on elevator. Will be back