We were met with a very helpful representative of iFlat. He took the time to give us some pointers on the area and the flat. We had an issue with the Nespresso coffee machine and iFlat had a new one to us the very next day. They were responsive and friendly during our entire visit. The flat was wonderful! Just as advertised. The balcony is something special. The neighborhood is perfect. Many small shops and restaurants within a 5 minute walk. This place made our trip to Rome! The only thing to be aware of is that they don't call it Stairway to Heaven for nothing - there are a lot of steps.