We came as a family of 7 for a two-night stay in Rome. It was a wonderful place for my family, very clean and large bedrooms and bathrooms! The host, Gianluca, helped us with booking taxis and the thermostat and was very prompt in replying and coming in person to help us. We had a few issues, not under anyone’s immediate control, which we discussed with him and he has assured us it will be fixed before the next guest. This includes lack of heating due to a leak, for which he helped us by bringing portable room heaters upon request. Next, the first day we had no issues with water but the second evening to the next morning when we left we had no hot water - this meant none of us could shower before our next trip. It was a bit difficult to reach him during this time, between 9 pm and 7 am. Also, one bedroom had some difficult with WiFi even with an extender present. The rest of the apartment had no issues with WiFi.
Overall, will definitely recommend this AirBnB! The hospitality was wonderful, especially for tourists like us. With these issues fixed, as we discussed with the host, it will be a 5-star place!