Federico was very quick to respond to our email questions and booking. The taxi arrived to take us to and from the airport promptly, making that part of the journey so much less stressful - well worth the extra when travelling with children! Our host was there within minutes of arrival and went through all the check in details. The flat itself is in a great location, spacious and clean - thank you for the welcome gifts too! We walked everywhere and were blessed with beautiful autumn sunshine. The only issue was with a temperamental hot water system but Laura was easy to contact and immediately responded to the issue. A great stay, thank you!