Generally, Luciana was a very friendly and helpful host. She was very responsive and replies to messages very quickly. The apartment was clean and tidy and we enjoyed our stay very much.
We, two girls, had a really dreadful experience with the driver who tried to charge us a much higher amount than what he was supposed to (30 Euros). When we told Luciana about that, she was amazing enough to wait for us at the door and sorted the problem for us. Thanks to her we saved a HUGE sum of money. Throughout the trip, she also responded to our questions really quickly and helped us a lot.
The apartment itself was very clean, well equipped, and pretty. You will find everything you need in there: a kettle, fridge, microwave, hairdryer, shower gel, towels, etc. and even travel adapters! There were also guidebooks (in different languages) that about the city, suggested travel routes and suggested restaurants. The apartment also looked exactly like what is shown on the photos.
It is also in a great location! ~7 minutes to the Vatican City, half a minute to a metro station, which will take you to the Colosseum in ~20 minutes (1.5 Euros). Next to the building is a tobacco shop (where you can buy metro/tram tickets and also). Quiet at night and very convenient.
All in all we had a very pleasant stay and was very happy with both the help we got and the location of the apartment! We highly recommend this place!