Walking from the train station to the apartment we had a bad impression because there are many homeless people and it appears to be a poorer neighbourhood. This was our initial impression, which changed by the second day. The building is quiet and well situated, supermarket opposite and easy to walk to sites, especially the Colosseum. We always felt safe walking around.
The apartment is clean and functional with a lot of storage areas, a good size bathroom , comfortable bed, a good supply of towels and linen.
We never had the chance to meet the owners, but they answered our few emails promptly and eager to help. Note there is an elevator in the building but you must go up a short flight of steps to get to it.