This was our favorite place (out of 8 places) that we stayed on our entire 2 week trip trough Italy. It was very clean, bright, charming, centrally located, and perfect for 2 couples - lots of privacy and was nice to have 2 separate bathrooms.
Francesca went above and beyond to ensure we had everything we needed and more, providing things such as customized maps, lonely planet books, all the condiments we might need, and delicious biscuits from her home town.
We had an issue one night as 2 of us went home before the others and realized we were missing keys (at around 3 am) and she was quick to respond, help resolve it and get us into the apartment (from afar)!
She also helped arrange us a transfer to the airport on our last, day, which was extremely helpful and saved us a lot of money from cabbing.
Highly recommend this place! Would rate 6 stars if I could.