Francesca goes above and beyond to accommodate guests, her description of the apartment/ the location of it to colosseum is very accurate! Just 5 minute walk!!! She is very responsive! She has someone for checkin on time! Didn’t have to wait a single minute!! Matter of fact the gentleman helped us bring luggage inside! Very thoughtful to accommodate few beverages in the cooler! Has great customer service!! Has extra pillows and sheets in time of need!!! Thank you for the hospitality!!!!