We arrived late but Andrea was incredibly understanding and gracious. The space is exactly as pictured. Communication was never a problem. The night before our departure, we decided that we wanted a private transfer to the airport and received a very quick response and booking. The location is just across the street from a metro and bus station, which makes it incredibly easy to get around the city. But there are also shops, restaurants, grocery stores, and a great gelatoria (Millenium) very close by. This was a great place for us to stay during our Roman holiday. I would highly recommend it to anyone looking to spend time in Rhome :)