I really loved your place, i thought it was very charming and the location was just what i was looking for . On the other hand there were some issues i’d like to mention to you hoping it would help to make your future guests experience more pleasing .
First of all, i think you should check with your guest if they had already paid for city taxes and cleaning fees instead of double charging people asking to leave in cash for an amount of 3.50€ per day for each guest meanwhile it was all paid for already with the reservation as i showed to you with the receipt i previously sent to you . Second of all i found it very discouraging and even disappointing the note you have in the kitchen that says “since there isn’t a dishwasher, the guest should leave an additional 30€ if they want the cleaning services to take care of that for them up on departure” meanwhile i had already paid 30€ up front on my reservation for cleaning fees and that should included the whole place clean up including dishes and everything else” although i believed as a guest we should leave the place as presentable as we have received it, like i’ve always have done with all my prior bookings;
I believe it is not the guest’s problem if you don’t have a dishwasher available in the premises. If i paid 30€ already for cleaning fees in advance up on my reservation, that shouldn’t be an issue AT ALL.
Then i would like to mention the cockroaches poison that it was spread all over the kitchen window, terrace and bathroom floor, i understand you want to keep the place free from this things but it is very toxic stuff for people special when you lean on the window and get your hand full of this toxic white powder poison and don’t even know what it is ‘ till you realized is cockroaches poison, that i believe should be all clear out before each guest checks in, specially if anyone with kids comes in as a guest .
Constanza was very nice and on time but she had a lotta trouble opening the main gate door entrance because the key lock was broken and i had to play with the key and open the door for her because she couldn’t do it herself and i thought that could turn out to be a big inconvenience for most people , very stressful, frustrating and a waste of time .
I really dislike to have to mention on all of this issues and it is really not my style but i’m afraid it needs to be said .
I would love to stay there again and would be happy to recommend this place to anyone who wants to have an easy and pleasant stay near all the sites and i would like give this place a second chance when i come back to Rome but only if you takes all of this critics into account and do what it takes to correct all of this issues .
Thank you .