The apartment was clean, quiet, located near the metro station and a lot of restaurants and bars, almost perfect for your visit to Rome. The only problem we had was the lack of communication with the host. Judging by the previous reviews, this happens ever so often with this host.
7 days before arriving in Rome, I asked Luca how to reach the apartment from Ciampino airport. He didn't respond, so I decided to contact him once again the day before the trip. Again, no response from him, so I texted him on the day of the flight via WhatsApp. I told him that we will land at around 5 PM and probably arrive at the apartment between 6 and 7 (I figured out how to reach the apartment by myself by googling). He then replies that he is traveling for work, but he left the keys at the Hotel Museum a few blocks away. This came as a surprise, but luckily I had mobile internet at hand and could check the hotel's location via Google Maps, but if I didn't decide to contact him via WhatsApp, I probably wouldn't even have this information before arriving in Rome. Our flight was delayed for 1 hour, but as soon as we landed, I texted him via WhatsApp once again to let him know that we are here and that we are catching the bus to the city and moving slowly but surely to the apartment. Again, no reply from him, but I figured somebody in the hotel will let me know how to enter the apartment. No such information was provided when I took the keys from the hotel, so I headed back to the exact address hoping that I will figure it out myself. Upon entering the building, I immediately noticed that there are 4 different entrances inside without any clear indication of where to go. We then started trying the keys out, hoping that we will find the correct entrances, which we did in the end, but now we had to find out which apartment is ours exactly, so this was the moment we decided to call Luca thus we had to pay additional roaming costs because we didn't have an Italian SIM card. Luca then told me that he provided the information via WhatsApp, which he did but at 19:40, a long time after we already landed and reached the apartment. We didn't have mobile internet because, like I already said, we didn't have an Italian SIM card. Why wasn't this information provided before the flight? Why weren't we informed beforehand about Luca's absence due to work? If I didn't text him via WhatsApp on the day of the flight, I probably wouldn't even find out that the keys were waiting for us in Hotel Museum.
This is something that the host will need to work on. Such unpleasant surprises can surely be avoided if the host truly cares about his guests.