I wish our experience could have been better. First for the positives, Fabiola was helpful and courteous. The location is central and safe. The apartment building is nice.
Unfortunately the rest of the experience did not go well.
Martina checked us in. She was about 15 minutes late. There were a total of 9 people in our party, 4 adults and 5 kids. We all were tired from a long day of travel and wanted to relax. She said she was available 24 hours and when we requested soap and towels and an extra pillow, she told us she was headed home and Fabiola would deliver in the morning. Again, not a huge issue but don’t say you are available 24 hours if you really aren’t. Unfortunately, the accommodations did not allow for our rest and relaxation. No soap in the bathroom to wash our hands, or hand towels to use. These are just minor issues, but that’s how it began.
The bedroom dressers were broken or locked so we couldn’t unpack, the comforter was soiled, the floor had not been cleaned, their were bugs ( dead) in the kitchen, exposed outlets and wires, broken windows, broken window coverings, broken shudders, broken bathroom door handle, dust everywhere and the list goes on. The toilet also started leaking.
It was Murphy’s Law!
We did not realize the apartment has no air-condition- that is our fault for not noticing. There were fans in every bedroom although one fan was missing a safety plate - so it can be dangerous for small children. Since there is no air, the windows need to be kept open and Roma is busy and noisy, so not a lot of sleep.
This may be an acceptable place to stay in the future when everything gets repaired. Fabiola did bring extra soap and towels and a fan to make things right and also had a technician try to fix the broken dresser (which he could not) but by that time the list of issues was just too much.
I currently do not recommend this listing. The pictures do not tell the real story.