Alessia was very helpful when we first arrived to Rome. She was able to recommend local restaurants and tourist locations. The place was neat and provided basic breakfast groceries. Only complaint is that we booked a two bed room , and when we got there the room we got only had one bed. The room that we originally booked had been given to other people. However - she offered to speak to the family of 3 to give us the room back . We were on vacation and didn't want to make things difficult , so we stayed in the one bed. Just be sure that you specify that you need two beds if you are two guests. Thankfully I travelled with my brother and we shared a bed for one night, but if the situation would have been different we might have had an issue with this. Overall the place is just like the pictures.