I feel bad to not leave a great review, but this impacted my visit. The key was missing at check in, but luckily building door was open, otherwise?... and again the key for the apartment was missing, I notified Lilian of this in the morning, luckily I didn’t urgently need to access my things, so to be polite I said I would comeback later. I get back that night, about 5 hours later, and the key is still missing. I think there was enough time to address this, and it was the worst feeling coming home and knowing I’m locked out with a phone on 3% battery, in a heatwave and with an early flight. I’m unsure how hard Lillian tried during those 5 hours to get the key back (a guest had accidentally taken it)... but I think that’s enough time to fix the problem.
Also, an extremely(!) rude cleaner needs to access the room around 8am every morning. I had just had a shower and was in my room undressed and the cleaner kept trying to push the door open (it doesn’t close unless you lock it, which adds an additional step to an already complicated key arrangement) and I kept saying stop! And pushing it closed, and they would say nothing and just push it open, this happened one too many times and felt extremely invasive and aggressive, as the person kept pushing the door I had no time to get dressed. They then came into the room stepping over my things and literally not even saying a word or making eye contact, grabbed some cleaning products from a cupboard, coming in and out of the room several times, a room I thought I had booked for myself a ‘private room’, this happened every single morning. It was extremely invasive, awkward and uncomfortable. The cleaning products could easily be placed elsewhere in the apartment as to not be so shockingly invasive.
If you want a simple check-in, a sense of privacy or your own space, or to simply know you won’t get locked out, or to have a host you can rely on, book something else.
I don’t want to be dramatic and say this ruined my trip but it certainly impacted it in a very negative way. Rome is a stressful city and when you get home from a big day, or wake up in the morning these are the last things you want. It is not okay.
- fix the problem with the keys, simply the process if you can, as it’s so complicated. Perhaps just give people keys...
- change the cleaning arrangements and fix the door so it closes without needing to be locked