Location is great, right down from Termini station, however I would not advise the location for a lone female traveler, especially one who will be out late. Nothing bad happened, but there is a large population of homeless in the vicinity. Apartment was great- clean, warm. Carmen was very communicable and available. We did not meet her in person, but she made sure we were taken care of. Very accommodating and good to work with, and flexible on check-in and check-out.