On arrival everything seemed fine. There was a little miscommunication about the keys at the beginning. We got the wrong one and almost locked ourselves up. We can still overlook this. Then the electricity went out. That can happen but the instructions to put it back on wasn't clear. The switch for the electricity was downstairs behind 2 doors which was not told. Subsequently, the electricity went out 7 times in total in 4 nights. Only by using the washing machine (which we could not find because of all the junk that was on it). Then we want to take a shower but there was no hot water. That can happen we have read the instructions and solved it. Then the hot water went out so many times that we sometimes had to walk out of the shower with shampoo in our hair to fix it. So not very pleasant! Use of the oven is not good, we could not heat anything properly because there was no microwave or toaster. Hygienic can of course always be better. Also the host could be a bit more professional in my opinion she didn't answer the phone and was very rude at times. The location itself was very nice, everything very close by and we enjoyed the beautiful city of Rome next to the apartment. Tip: Arrange microwave and toaster, arrange electricity and hot water. Also the host could be a bit more professional in my opinion she didn't answer the phone and was very rude at times. The location itself was very nice, everything very close by and we enjoyed the beautiful city of Rome next to the apartment. Tip: Arrange microwave and toaster, arrange electricity and hot water. Also the host could be a bit more professional in my opinion she didn't answer the phone and was very rude at times. The location itself was very nice, everything very close by and we enjoyed the beautiful city of Rome next to the apartment. Tip: Arrange microwave and toaster, arrange electricity and hot water.