The apartment does look like the pictures and has an amazing location. When can your balcony overlook Piazza Navona. Note you are carrying your bags upstairs. Apartment faces Navona which can be noisy but is fun. Do feel more amenities could be included. Pack your own wash cloth and toiletries. We were met promptly so no problem there. We were never contacted to see how we were doing. I think my expectations were higher.