Daniele met us easily and kindly helped us with our bags and oriented us to the apartment. The location was perfect and everything was very clean. The only thing lacking was hot water. The weather was hot so we only needed a little hot water to make tepid water but just 2 minutes into the shower we had very cold water. We never met Valentina and we weren't able to communicate with either one via phone or text but luckily we ran into Daniele in the hall a few times when we had questions. Overall the apartment was great.