A very bad experience !!!
I am using Airbnb for almost 5 years now and i never experienced such a behaviour from a host.
We did the reservation 1 week before and payed for the entire stay. 2 adults and a child.
I have sent messages to the host to ask for guidance upon arrival but no answer for a week.
In the morning of the flight to Rome, just 4 hours before the check in at the apartment !!!! , we were in the airport and Alessandro was still not answering any of my messages. I first thought that Maybe he is busy and he will get in contact with me as soon as he can.
I then called him but he rejected my calls. I sent him whatsapp messages and still no answer. I was starting to get nervous. I finally received one single message from him , "No sorry" answering my question "is is ok to meet at 3 pm for the check in?"
I called Airbnb and they promised to get in contact with him to solve the problem. After 30 minutes they told me that the host canceled my reservation !!!
2 hours before check in he canceled. I was traveling with my wife and our 6 years old son. Now imagine the situation we were in. Getting to Rome with no place to stay.
I would not recomand this host to anyone.