This was a very nice apartment in a fantastic location but unfortunately we had a unpleasant stay here. Upon arrival, Luis was late which we would have forgiven had there not been further issues. It is not stated on the apartment's profile (nor were we told prior to arrival) that there was an additional 100 euro deposit and cleaning fee in cash, which was inconvenient. After Luis left, we had issues with the washing machine and had no towels. We tried to contact him multiple times but he did not respond. When we eventually spoke to him, he only apologised and did not offer an alternative. We booked this apartment specifically for the washing machine as we were on a long trip so this was not acceptable. When we explained this, he did arrange for a technician to fix the machine but we were expected to meet him in the middle of the day (wasting our time in Rome). Finally, on the last day we had no hot water and when we contacted Luis we did not receive any response. Overall it was a very disappointing experience.