We did not get to meet Fiammetta personally, but her daughter was very nice. Upon arrival, we were welcomed with roses, wine, prosecco, water, jams, and nespresso pods - along with several other items! It was obvious she had gone out of her way to make us feel comfortable and welcome. The apartment itself is very clean and functional, and located in a very convenient area for tourist attractions. It is only two blocks from the colosseum, forum, etc. Theapartment is tucked away, and is in a fairly quiet area, although there was the occasional noise late at night. All appliances, shower, and furnishings were great. The bed was a bit firm - my only complaint.