Our experience was positive through and through. Valentina communicated with us (through English) electronically, and David was there at the airport to pick us up (for a fee), and he even gave us a quick tour of some city highlights. The unit itself, while small, worked for our needs--we were gone about 10 hours/day anyways. The shutters really shut out the light to provide a restful night's sleep; the fridge even had some light beverages and snacks for us; and the library was full of fantastic guide books and maps. We were very pleased with the location and the provided amenities.