The villa was sold as 9 people and 6 rooms.
I sent Danila a list of people and specified 6 rooms. We also agreed to pay an extra 100 euros to accommodate the additional cost from 4 to 9 people. This was done and is evidenced via email in the chat with Danila.
When we checked in there were only 4 rooms. If you look at the air bnb reservation it very clearly states 16 guests and 6 bedrooms. There are 6 pictures of 6 bedrooms.
The air bnb host is falsely advertising her air bnb reservation. She has also agreed to host 9 of us across 6 rooms but this was not as advertised.
This is the first time in all of our collective reservations that a host has misrepresented their reservation.
She has also not been able to communicate with us as her English is not of good enough quality. So whilst I have tried several times and provided evidence through our air bnb communication and through email (they asked me to email them) she is not choosing to communicate with us and asking for more money without providing the spaces advertised.
It seems as though the other 2 rooms advertised in the property are downstairs and have been sold to other tenants with children instead of given to us as rightly advertised.
They are hiding behind the small print on the add saying you have to request for 2 more rooms??!! Just don’t have 16 ppl, 6 rooms and a picture of the 6 rooms on your listing! Unless she has taken on the feedback, you can see the add for yourselves.
For the entire week, we had to have 4 single people sharing beds. This is not acceptable. We are all professionals needing to work and sleep. This really affected the week for a lot of us and was incredibly disappointing. There was no compromise, no apology, no admission of guilt. Just chasing for more € unbelievably.
The Bedroom number 1 is a sofa bed that is so uncomfortable and creaky it woke a couple up throughout the night and they had to move to a separate accommodation thereby making our collective cost even higher.
Airbnb were of 0 assistance throughout this process wasting time. We should have walked away from the reservation. But coming at at 10.30pm on a Sunday after a long weekend… our options were 0.
The one good thing was flexibility shown after my friend mistakenly took one of the 3 keys with her on her onward journey. We posted the key back via Hotel and recorded delivery to ensure it got back to Danila.
Would recommend the host to change the ad. I still believe We are owed significant compensation. Air bnb offering a pittance. I have refused four of principal.
Very disappointing experience for a supposedly high end property. Best to avoid.