Flavio and Giulia were very welcoming. Giulia was waiting for me and my 12 year old at the apartment and gave us the needed information along with a written list of information. They even left three large bottles of water in the fridge. The apartment was exactly as described and very nicely decorated and VERY clean! The location is 2 minutes walk to the #8 Tram and also to grocery. And there is a fabulous cafe/bakery 1 minute from the building door! They were always very quick to respond to text or email questions. We had a minor issue with a sluggish drain in the shower and Flavio was there to fix it within 15 minutes. Very safe neighborhood and secure building. Highly recommend!
If coming from airport, do NOT take the fast train to Termini. Take the train that goes to Trestvere station and is about 10-15 minute walk with luggage. There is an elevator in the building.