I unfortunately broke my foot on the night before check out and I communicated to Luca that I probably wouldn’t be able to leave by 10am because it was difficult to do anything. My friend was helping me but even then it was just difficult. He said he would help us with our bags downstairs but never did but whatever we survived. I had to slide down each stair and during that Luca came out yelling at us demanding we pay 10 euros for the shower head because the top had come off while we were showering - to be fair I should have alerted him when it happened but it was very rude to demand the money that way. I was already dealing with enough that I started looking for money in my bag ASAP and then he got annoyed said something in Italian and slammed the door behind him. Really did not appreciate that whole interaction.