We had the pleasure of working with Massimo. He was absolutely great. He communicated very well and met us in person to check in. He showed us how to open the door as it can be tricky. The only thing is, the shower water pressure in one of the bathrooms (blue tiles) wasn’t very strong but there was a different shower head that worked just fine. Other than that, it was a great stay, very clean, lots of storage, a great location. We love that it also has blinds that can make the room completely dark. It’s near many great local restaurants/pizzerias. Highly recommend!