We haven't met Ilaria because we had a late flight, but she made sure we got to the flat safely and got everything we need. Her friend even picked us up from Termini station and made sure we arrived safely. The flat is wonderful, beautifully decorated, quiet, clean and larger than what it looks like on the listing. We were super impressed! Everything is new, comfy, the coffee machine is excellent, but the best about the flat is Ilaria being super friendly and welcoming. We can't recommend it more! If you want a fantastic place for two at a great location in Rome, look no further! Nina & Ivan