Charles was an absolute gem! Super kind and available for any questions we had. We did have a few issues with the space as there was mold and exposed insulation in the bathroom that triggered some allergies. The bed could have been a bit firmer but that’s personal preference, and we spilled a glass of water in the kitchen and when drying with a towel the towel was darkened by the dirt on the floor. We booked a week before our stay so perhaps they didn’t have time to setup as they usually do, or perhaps they haven’t had guests in a while. This apartment has a tonne of space for Rome and is super close to the colosseum - you can see it from the front door. Potential to be a really amazing spot but being the last day of our trip it fell short compared to the other places we stayed in Italy.