Had a bit of a mix up when we first arrived there but Donatella's family were really nice and apologetic even with the language barrier. Donatella was in the UK and called us to make sure everything was ok and gave us the information we needed, she made sure we had access to a phone so we could contact her at any time. Slight problem with electric but was sorted out straight away. Apartment was lovely and clean and in a good location for easy access to train. Really enjoyed our stay here.