It was a pleasant, easy, comfortable stay, and Francesca was completely kind in offering extra little amenities like fresh fruit in the kitchen, and being really openly communicative. We had a small issue with the WiFi, but she was on it to solve it instantly. I really appreciated that as a traveler for work. The bed was super comfortable, with extra linens and everything you need. The neighborhood is really the best place to go. It's out of the tourist center, but accessible on the tram or just on foot. And the area of Monteverde in any case is a vacation on its own. Highly recommend.