Although Agnes was not in town while we were visiting, she was very prompt in her email responses both before and during our stay. The place was perfect for our family of five. The apartment is not necessarily in the middle of the hussle and bussle, but that was perfect for us. We felt completely safe in the area near the apartment. It was a great location in terms of the metro stops (and the central termini). And there were plenty of smaller restaurants within walking distance. There is also a coffee shop right down the street which was a perfect first stop each morning:)