I never got to meet Marys, however, my friend did when he did the initial check in, and he absolutely loved her as she was very sweet! She was in constant communication with me, and refunded me my first night since there were complications with my group's flights and check in time! Her place is absolutely wonderful! VERY central to everything in rome and public transit! Also, she gave breakfast every morning! I wished we stayed longer! I would definitely book this again next time in Rome!