We actually met nicolo who was very accomodating. It's always great to have a place right in the middle of the city with a train station right around the corner! The room is true to the pictures and they were nice enough to provide us with a complimentary bottle of wine and also to set up taxis for an early morning flight. This was a great home base and we felt connected with the city the whole time. It contributed to a great experience in rome!