I had high hopes for this apartment based on prior reviews, photos, and the fact that it was listed as an Airbnb plus. This will be a lengthy review so I’ll start with the pros: the place was well decorated and spacious. The AC was definitely a plus since we stayed in Rome during the summertime. I cannot stress this enough but the apartment was in a wonderful location - so close to Piazza del Popolo, Spanish Steps, and other landmarks. There were many local restaurants and shops within the area and two metro stations nearby. Communication with the hosts were excellent. Ana Paula was very pleasant. She responded quickly and even provided us with tips and suggestions for restaurants, tours, etc. Georgia was also very helpful and sweet. She met with us to facilitate the check in process upon our arrival. Alessandro was also accommodating in arranging the car service from the airport which was great.
Unfortunately, we encountered some issues with the actual apartment. First off, there was something weird going on with the plumbing. Whenever we would use the washer there would be a terrible sewer odor and dirty water would rise from the drain in the kitchen sink (the washer is located in the kitchen). With regards to the bathroom, the drainage in the bathtub was very poor and slow. Additionally, the shower curtain in the tub was too small/short (it barely covered half of the bathtub) and did nothing to keep the water in. In turn, every time someone would take a shower, water would spill out of the tub and onto the floor. It was so bad that we had to request for more floor towels (which the host provided us with the following day). It was just such a pain having to clean up after someone took a shower. The photos of the bathroom were a bit deceiving as well because the ceiling directly above the bathtub is actually quite low and located under a stairway. This was not depicted accurately in the photos. I am 5’4 and I had difficulty showering because of the ceiling height and the inadequate shower curtain.
Finally, they were very strict about taking the garbage out before we checked out, which we completely understood and had no problem with. However, the garbage room was locked so we ended up having to take the garbage with us and looking for a public garbage can to dispose of it.
Overall, the hosts were very helpful and the location of the apartment was amazing. The issues we encountered caused a lot of inconvenience but most of them can be fixed easily. If they are resolved then I would consider staying here again in the future and recommending this place to others.