We were coming from staying in Barcelona, Spain and stayed four nights at a Airbnb place there and didn't have the best experience... so we were hoping Rome would be better. It was better than we hoped for! The apartment was spotless and had plenty of towels and amenities. The location is walking distance to everything and it's in a cute little piazza (plaza) with a grocery store right around the corner and the Campo de Fiorj marketplace a 5min walk away. We arranged to have the driving service pick us up from the airport and it dropped us off right in front of the flat were Pamela was waiting for us when we arrived. She showed us the flat and had wine and cookies out as a welcoming present. That night as we took a shower we realized that the drain was not draining very well. We let Pamela know and someone came the very next day to fix it. We also arranged for transport back to the airport though Pamela and she kept our bags for us till we had to leave since check out was 12pm and we didn't need to leave until 2pm. If we go back to Rome again we will definitely stay here again! Everything was taken care of for us and Pamela was so professional and helpful! :)