I’d like to start by saying the apartment itself was perfect. It’s in a great location. The building is quiet and easily accessible. We had plenty of room for 5 people and the beds were very comfortable. No complaints about the stay! I can’t say the hospitality matched what we expected of an Airbnb Plus. Alessandra met us promptly for check in but didn’t stay long to answer questions. Everyone in our group felt like she was in a hurry to leave. She did have recommendations on a paper for lunch and dinner locations and a supermarket. It was just our impression she wasn’t interested in going above and beyond. I understand English wasn’t her first language but if you’re hosting an Airbnb Plus, you have to expect you’re going to have questions from guests when they arrive.
We also were woken up by the trash people buzzing the apartment, around 7am, each morning.
There was also a misunderstanding with the booking. When I booked the apartment, I shared the booking with 3 other guests traveling with me. I didn’t share with the 4th person because they don’t use Airbnb. That apparently was used as the “official” number of guests we would have for our stay. Therefore, the cleaning company only left 4 towels. When I sent Alessandra a message about it, she said the cleaning company was going to charge €16 to bring another towel, and said we needed to leave €10.50 for the extra person for City tax. I declined the extra towel but told her we’d leave the extra money. To be honest, 3 days later when we were getting ready to leave for the airport, we completely forgot to leave the money. She sent me a message telling me it was “incorrect behavior.” I explained I forgot and told her we’d mail the €10.50. I didn’t think the comment was appropriate when we treated her nicely and we’re respectful of her apartment.
We didn’t feel like the hospitality received matched what we expected of an Airbnb Plus. We stayed at an Airbnb in Sorrento just days before this and our host coordinated transports and excursions for us and left us a welcome basket when we arrived. That was just for a standard booking.
Again, the apartment is great and so is the location. Just be sure to be explicit about how many people are traveling with you so you can get the right number of towels and pay the right amount of city tax, and know you may be woken up by a trash buzzer every morning.