Monica was wonderful. She immediately messaged us after booking to give us a heads up about tickets we should purchase in advance as well as advice on how to get to the apartment. She gave us her number and we were able to communicate on whatsapp. She checked in and wanted to be sure we had everything and all information we needed. Monica allowed us to check in early and gave us suggestions for breakfast among other restaurants and activities. She was very welcoming and had outlined maps and itineraries with directions to all sights for us. She even had a bottle of wine ready for us. The apartment is close to all sites and we walked everywhere except for the Vatican. The apartment is so cozy, romantic and unique and we would love to come back again. We met Alessandra during checkout and she was lovely as well.