I had trouble with my phone so my messages weren't going through but we only had to wait a few minutes to get in. The apartment is very clean and comfortable, in an upscale building, like a hotel. The location is central, walked to colosseum area, Piazza Navona and metro (to connect with train to airport-with luggage, not a bad walk). Antonio and Elga were very helpful, holding onto our daughter's luggage since she stayed longer, and they were very helpful when she needed to print a boarding pass!