This review is primarily for the listing rather than the hosts. The hosts were a professional company who were generally very responsive (during business hours only), and who I'd give an "A" for effort in responding to our issues. The listing however was another story. I booked this Airbnb Plus listing for my large extended family of 15 people. This was their first stay in an Airbnb, and I was confident the "Plus" designation would be a great experience for my family. The location honestly couldn't have been better! However, we experienced a number of issues upon check-in with the air conditioning, shower drain, and dryer not working properly. It was 35-40C in Rome at the time, so not having A/C was a major issue for the group. The electricity circuit seemed undersized to handle the A/C and dryer working simultaneously, and thus power tripped several times each day. The hosts were able to find an alternative listing for half our group which we were grateful for, but it did split up the group for our family vacation. I hope the hosts are able to invest a little bit more into the listing to bring it to its true Airbnb Plus potential and to be one of the best Airbnb listings in Rome!