I made reservation 5 days before to make sure we have where to live during our trip to Rome in Easter. Easter is very busy and problematic, so when I got message two hours before arrival that the reservation is cancelled, I though they are joking. Unfortunatelly not. The bad communication continued. No solution available. I remained on the street with my two daughters and we were lucky to pay "only" additional 800 euro just to have a place to stay for 3 nights. Thank you very much. And remedy for AirBNB? Just 10% of my original price as a discount, but I have to book in next month. Wow. No one really cares in the end - nor host, nor AirBnB (which was even more shocking).