Flavia was an excellent communicator, however, I can't give this apartment a good review for two reasons. First, and by far most important, the noise level from the Irish Pub that is directly below the apt was outrageously loud and really affected our ability to have a good night's sleep. There was also inadequate soundproofing with the apt next door. Second, we found that the entry system to the building that needs your phone to have a decent internet connection was unreliable. The location of the apt near the colosseum and forum was great.