Fabrizio is attentive and thoughtful. From the get-go he was on the ball about check-in and arriving from the airport. The place is adorable (those archways inside are amazing!) and in a lovely location near everything you'd want to see and do. Fabrizio was also super helpful when my boyfriend had to check out at 10am but his flight wasn't until 2pm-- he was able to make arrangements so he wouldn't have to carry his luggage around. Highly recommend!