The locals were always clean, and the instructions clear and polite. The team was very present.
During our week of stay, there was a recurrent problem of electricity cuts (which residents of prior weeks didn't have) which was quite problematic for us, affecting the WiFi, AC and the coffee machine. The impossibility to use AC led to the following aggravating choice: choose to leave the window open for cool the room temperature but let mosquitoes in or close the window and sweat it out.
The team was very professional in their speedy response, although the problem wasn't corrected during our trip.
The breakfast was included although cheap. We wanted to cook pasta at dinner in the kitchen, but couldn't since pots weren't included.