Emma is a very gracious, helpful host. She can arrange things to make your stay more enjoyable. She certainly arranged for timely and helpful transportation during our stay. Her husband had to reboot or refresh the mobile hot spot to get us on the internet. We were without service for the first day. The apartment is thoughtfully and attractively furnished. There is a well stocked library and dozens of channels on the TV - all Italian and no English. The original ceilings in this 17th Century building are intact. The apartment was clean, but not well maintained. The bed is comfortable and the A/C barely sufficient to cool off the bedroom for sleeping. Rome is hot in the summer. Everyone knows that, but few do anything about it. There was very little A/C wherever we went. The kitchen is well-furnished for those who like to cook, but again the kettles and pots for heating the water are not chemically cleaned regularly to remove the buildup that affects the taste of the water...and the coffee or tea you make. There is a circulating fan in the living room that serves to inadequately move the air around. A basic flaw is the base of the stand for the fan has collapsed making it impossible to stand on its own. One has to wedge the stand between a piece of furniture and a wall to keep it upright. The bathroom is small, but functional. The shower head needs cleaning (maintenance again) to allow a full flow of water for showering. It was somewhat difficult to shower because the water did not flow freely. I have reported elsewhere that the A/C unit in the bedroom (only) is insufficient to cool the entire apartment and barely adequate to keep the bedroom cool for sleeping. The rest of the apartment is uncomfortably warm during the day. We used the clothes washer AFTER cleaning it and removing the heavy buildup of mold that had accumulated over several uses (maintenance, again). Emma might express her gratitude or her surprise over these maintenance issues: "Thank you for bringing these issues to our attention. We can assure all future guests there will be no such problems for them." I can hear this now and have heard it every time such issues arose elsewhere. My question is simply this: why wait for a complaint before doing the right thing?