We arrived at the time we told them we would, the doorman was about 30mins late which left us standing out in the cold. To make it worse the front entry alley doesn't just smell but REAKS of pee and poop not just from sewage but you could see where people had relieved themselves recently. The ground floor was clean inside the apartment but the stairs were so narrow and the steps were so shallow you can only fit about 1/2 your foot on some of them. This caused issues for my wife who has hip problems plus made getting luggage upstairs to the bedroom a nightmare. Had there been pictures of the stairs posted we would have avoided this to begin with. The wifi is terrible and kept disconnecting while we were upstairs, I couldn't stay connected while searching for restaurants on my phone while the wife showered. Working in IT I strongly recommend they get a better signal repeater. The heater wouldn't turn on after 2 hours so the apartment remained cold and the shower would flicker from hot to ice cold every few minutes making for a miserable "surprise" while mid shower. The area of town this is located in is COVERED in graffiti and litter, it's downtown ghetto basically. We had such a terrible experience within 4 hours of arriving here we cancelled and left for the Royal rooms hotel and had to accept a $300 loss for this room. What an absolutely terribly intro experience to our stay in Rome. The Royal rooms ended up being the same price with nicer accommodations. This location has potential but the water issues need to be sorted out and the stairs need to be advertised accurately, the tardiness for checkin is unacceptable though, and the fecal matter outside the front door is disgusting.