Raffaella was the best Airbnb host we've ever had, even though our stay was a bit complicated. We arrived in Rome and met Raffaella at the apartment as planned, but there was a problem. The electricity was not working in the apartment, which meant no air conditioning or hot water. This was an issue because it was super hot in Rome during our stay. Raffaella graciously booked as a hotel room to stay in for the night, right across the street from the apartment. She notified us the electrical company would fix the electricity the following day and that she would book us another hotel if needed. The electrical company didn't end up showing, so she booked us another hotel room, a beautiful luxury suite with a private courtyard, at a different hotel, walking distance from the apartment. If it were up to us, we would've liked to stay there the whole trip! It was beautiful. The third day came around and the electricity was finally fixed. We only spent a few nights in Raffaella's apartment, but it was beautiful. My only complaint about the apartment was that the shower is super tiny. I'm 5 10" and I could not comfortably shower in there. It was really tight. Nonetheless, Raffaella was an amazing host. She could have easily cancelled our booking, but she took the time to find us two beautiful hotels to stay in while the electricity was being fixed. She also did an amazing job of keeping us updated with everything going on with the apartment! We never felt "in the dark" with what was going on. So, although our stay was a but complex, Raffaella was extremely helpful, her apartment was beautiful, and our stay in Rome was one that we'll never forget.