Very helpful and communicate well. Frank met us on arrival and spent some time explaining Rome, where to go and how to get there. Place was very clean and a beautiful room. Private from the other guests. Our room had a balcony to the front street and got quite noisy in the night, even with the door closed (I heard car alarms and police) if you are a light sleeper. And we had problems with the shower: low pressure and turning hot/cold extremes. Walkable to station and other sights in Roma, but area seemed a little rough for my liking.