The host is very fast replying the messages, and the flat is indeed in a nice building. But there were too many unexpected issues which made my husband and I had no choice but leaving at 11:30pm that night.
When we arrived, the flat was completely in a mass, not cleaned! My husband drove 6+ hours from Milano and desperately needed a shower, but he found hairs in the shower room and on the floor next to the bed, how disgusting! As we had reservations later on, we asked the host to clean the flat before we came back, which she managed. But when we came back, the air conditioning wasn’t able to switch off and the curtain in the bedroom wasn’t able to turn down. And later on the whole building was lost of electricity!! We were so tired, exhausted, annoyed and panicked! We weren’t sure what else could happen; instead, we booked the hotel and left at 11:30 p.m., so tired!
I know the electricity lost wasn’t the host fault, but in that situation it was indeed the last straw! We stated we were not staying and the host offered full refund to let us book another hotel, which we did in the very late night. Also, earlier, the host did offer to refund the cleaning fee (50 euros) when she contacted the cleaning agent and, during the whole time, the communication with the host was good, and she tried to promise to solve all the issues by the next day.
This terrible experience made my husband and I travelling Rome with ruined mood and tired body. Hope the future renters won’t encounter these again.