I wish I could write a great review because I truly believe that Carmen and her husband are great people, however this experience was unlike any other. We arrived to their restaurant for check in and from the start they were frantic and rushing. They quickly brought us to a room that was NOT what we booked, and we kept telling them it was the wrong address, showing them on the air bnb app which location we were suppose to be. They mumbled something half English half Italian and handed us the key and left. To be totally honest we were scared. We didn’t even know if this location was listed and safe. We did some research and saw that it was. The truth eventually came out that their was two check ins that day and the group before us was accidentally sent to our location so we were put into theirs. I get mistakes happen, but they didn’t even explain that to us from the beginning. Also during check out, it took us an hour to get a response back from them about where to put our luggage. (So an hour out of our last day in Rome) The room itself was fine, in a great location and fairly clean. However we really felt a little shaken up just being put into a room we were not familiar with and not explained.