Paolo was extremely helpful right from the beginning, answering email questions and making sure our airport transfers were catered for. Travelling with a larger family (there were 7 of us) meant we needed a bigger taxi and help with luggage to the train also when we left. Adding an extra guest on short notice didn't phase Paolo, he just helped organise whatever we needed and understood budget restrictions.
The apartment accommodated us well and had all that we needed. It was clean and airy, although we didn't get to enjoy it much as we were out and about. Loved how close it was to the Colosseum and also restaurants and had some great little shops downstairs for fruit and treats. The walk to the subway was easy too for going further afield.
We can highly recommend Paolo and any of his apartments (we stayed in another one on our return visit). They are what they are advertised to be, which is very reassuring when you're travelling.