This was the first time we have used AirBnB and the entire experience was wonderful. Although we didn't personally meet Roberto, he was so accommodating when our flight was changed and was so easy to communicate with. We were met by his lovely friend explained the whole process to us. The neighborhood of Pigneto is fantastic and not overly touristy, which we loved. Everything you could possibly need is within walking distance: restaurants, cafes, bars, supermarkets and public transport. There was even an information booklet with instructions and recommendations of places to eat. Thanks for such a great stay Roberto!