Terrible experience with Airbnb for the first time. I've contacted Sean for self check in as we encountered some issues with the link and was given instructions to enter the building. After reaching at the apartment, the house keeper said our booking is not located in this building. We then contacted Sean to check and he have messed up our booking so we have been allocate to different listing at Navona after which he mentioned it was an upgraded room but it doesn't matter to us because all we want to do is to store our luggage and off to city tour. The entire process was a nightmare as we are approaching to the 2nd address given by Sean, it happened to be "Stow Your Luggage" as a 3rd party vendor and this is still not the apartment we should be staying. Additionally, the check in time was different from our initial booking as it was 3pm. The total time wasted was at least 2 hrs before we got a room and now after a week, he requested through airbnb app the city tax which was already fully paid in cash by us to the 3rd party vendor - Stow your Luggage. We should be the ones demanding a compensation and not the other way round - which we had already paid to the 3rd party vendor, if not, how could we have left the place? Please investigate this matter, thanks