Amen and her husband were very helpful providing a cellphone to help if need be. Even when we didn't seem to have hot water one morning, Marco came straight away to help us fix it.

The apartment was relatively clean. However I think if you are coming to Rome to be out all day every day then this apartment is good enough as it really should just be used to sleep. The pictures seem like the apartment is bigger then it actually is and isn't that accurate. I am quite a small person (5ft2 and size 8) but felt claustrophobic in the bathroom as there is no space to move! It isn't very convenient either as one of the beds are in the kitchen and the double bedroom is as you walk into the front door and doesn't even have space for bedside tables as the picture shows. I also think it would be good to have curtains as there was so much light it was difficult to sleep in - not great when I came to Rome to relax and sleep in!
The kitchen appliances were not that clean but based on the fact the apartment was I assume that was just the last people that stayed there before us! Also think it should be stated that you have to walk up quite a few stairs to get to the apartment as I wasn't expecting that!
For me the biggest let down was the lack of wifi. I specifically chose an apartment where the wifi was available but it definitely wasn't. They had said that the modem was downstairs and the block was busy but I don't think that is very fair. I chose an apartment with wifi and I didn't get that which then made it difficult for me as I was planning to research my stay in Rome within the apartment!