Roberta greeted us as we arrived a little early for check in. The previous guests were kind enough to let us leave our luggage in the corner until they departed. Roberta showed us around the apartment explained how to operate the door lock (I know this seems crazy but it definitely needed) and where things were in the apartment. She has a couple of diagrams showing where the closest supermarket and other places were in relation to our apartment. Very pleasant experience overall and would stay again. Thanks so much for your kindness!