Gianmarco was great, he went above and beyond helping us with everything we needed there, he even help us with a piece of lost baggage the airline sent to the apartment while we weren't there. We are so grateful for that.
Communication was great also.
The apartment was nice, the kitchen was well equipped and there was some cold water in the fridge and other nice details. The main bed was very comfortable but the futon was not, we didn't rest well on it. The shower trail was broken (one end was loose) so it wasn't possible to shower with both hands free, but I'm sure Gianmarco will fix it.
The AC was perfect because there was one for the bedroom and another one for the rest of the house, so we could cope with the heat easily.
The location is not the best and the neighbourhood isn't the prettiest, but it is close enough to walk to the city centre in 30 minutes. There are plenty of other options too like buses and trains.