Giacomo was very helpful, pleasant and kind. The portable wifi hotspot that he had for our use was a lifesaver and we used it daily. The apartment is much much smaller then it appears in the photos and is a tight fit for three adults. It would be much better suited for two people only. The apartment itself was clean, save for the coffee machine and the extremely musty smelling hallway that seeped through the door. It was missing a few appliances and the hot water heater for showers runs out quickly. If you have a mold allergy then beware of the hallway. The apartment felt very safe but the outside street is VERY noisy and there was action on it every night until about 2-3 am. It is in a good location and walkable to everything, including the train station. Overall our time in the actual city of Rome was fabulous but the apartment and description of what the apartment has could use some tweaking.