When we arrived, the host sent us some photos of the lockbox code. The photo was very difficult to read, however and we had to clarify the actual code. When we arrived in the home, it was completely dark with no lights turned on, which is a violation of Airbnb hosting rules. Minor problem, but light fixtures can be difficult to find in Italian homes.
The biggest issue we had was that there was NO wifi the first night. We reset the router, checked the password, and it still didn't work. I had a work meeting that night that I had to cancel, and I had to walk out and find a cafe with wifi just to be able to ask the host for help.
They replied that they would "try to come tomorrow" and didn't seem to care about my missed meeting. The next day, they came by and performed a speed test which was performing well. I am not sure if they entered the home to fix the wifi, or if it miraculously came online, but by the time we got back after sightseeing, the wifi was indeed on and strong. The 3 stars are for the low communication level, and the lack of concern that a meeting was missed, and a lack of responsibility for that first day. It's stressful when you're in a new country and you're trying to find your way around town without a way to even load directions on google maps. The host can do a better job with kind and proactive communication instead of blaming the guest for anxiety because the host might be able to swing by the next day.
All in all the location is good, the house was clean, but there are some really awkward angles in the bathrooms and you have to sit on the toilets at a weird angle even if you have short legs. The two "white" couches in the living room are a bit dirty. All in all an okay stay, but we have certainly had better experiences in other Airbnb's.