Carmen went above and beyond to make sure we had a comfortable and enjoyable stay. We were greeted warmly when we arrived (even though we were running late) and Carmen took the time to go over a map of Rome with us, explaining how to reach the Colosseum, Vatican City, etc. The neighborhood is spectacular! Close enough to the tourist destinations to walk, terrific shops just outside the apartment, and lots of places to grab a yummy meal or gelato. The AC worked really well, there’s a small washer and a drying rack if you need to do a bit of laundry, and the kitchen is fully equipped with everything needed to cook. The check out process was quick and easy. Carmen let us store our bags for a few hours after check out while we waited for our flight and she arranged for a taxi to pick us up and take us to the airport. Bottom line: Carmen and Chris provide outstanding service and we highly recommend staying here. Ciao!