While I never met Roberta I did meet her friend Michela. Michela was very good at providing instructions for all the amenities and made sure that we felt settled in. On arrival we were greeted with snacks and a bottle of champagne. The apartment was very spacious and very modern. We loved the speakers hanging from the ceiling and the auxilary jack so we could fill the space with music. The only hiccup we had during our trip was that the hot water boiler broke. This made our first day a little rough but Roberta was very quick to get someone to look at it and also offered another unit to us. For the inconvenience Roberta also bought us dinner. She really went above and beyond to make the stay great. I would definitely recommend to other guests.