Our stay at Nicolo’s place went well. Firstly, the space itself is huge and in a great location. The building is lovely, and it is extremely close to the metro and bus stop. Nicolo was very quick to respond during our stay, and was very helpful in any questions we had. There were a couple of things, however, that prevented it from being an excellent stay. The mattress that my husband and I laid on was beyond bad. It’s honestly strange to me how it was still being used for guests as you couldn’t sit on the edge of it without it completely buckling and sinking downwards- almost like it was broken completely along that edge line. Then, there were such deep indents from previous people sleeping on it that it felt like you were laying on a lawn chair, so badly did it sink down. I tried the other mattresses in the place and they all seemed to be fine, so it was just this particular one that should have been replaced ages ago. The indents were clearly visible even just looking at it, so there is no reason that the condition wouldn’t have been known by the person making the bed. Secondly, we made arrangements with Nicolo to store our luggage on the morning of checkout from 10 until 12:45 when he booked us a transfer to the train station. We discussed all the details and he told us to hang onto a set of keys for ease of getting our bags, and to leave the set once we left. On the morning of checkout, his cleaner and who I assume was his associate were the ones to come to the apartment as we were leaving. We were told that we could only leave our bags until 12, and that we absolutely could not take the extra set of keys. I explained that we had made previous arrangements with Nicolo, but they would not accept that at all. I messaged Nicolo about this, and he did not respond. Still hasn’t to this point, actually. In the end, we had to grab our bags at 12, and sit in the lobby for 45 wasted minutes until our transfer arrived. It’s unfortunate that there was not better communication in this circumstance, as it really soured our opinion of this Airbnb.