As for the not-so-good. We were a family of four that stayed in this apartment; we also were there during middle of November so it was definitely chilly during the morning/night. There was barely any hot water coming out from the shower. We were lucky if one person got a full shower with all hot water. It would keep shifting from hot to freezing cold water. We ended up, our second night there, resorting to boiling water in the kettle and putting it in a bucket so that we could scoop hot water out and take our baths. Rinse and repeat for the remaining three people in our party. This was something we did not want to have to deal with on what was supposed to be a vacation. Not to mention, it was terribly chilly in the apartment with a not-so-functional thermostat system (we had it turned up as high as possible and yet all of us were still freezing).
Regarding communication, I had tried to communicate with the host’s helper who had welcomed us to the apartment, to ask if there was any way for us to get consistently hot water. I was left on read. Now maybe I should have contacted the host directly, but I think it would have been nice to have some communication regarding that when I first messaged him.
Overall, if we’re ever to go to a Rome again in winter especially, we will not be coming back to this apartment. Maybe summer is a different story but just beware