Lorenzo was very responsive (usually less than 5 minutes to respond via email) and answered all of our questions. We had no problems meeting Lorenzo's agent to let us into the room. The room is an excellent location just 2 minutes walk from Spanish Steps. We found it to be an excellent base to see all of Rome. As the other reviewers have mentioned, there is no A/C in this unit and it is a bit small for four. We found it to be very hot there in August even with the fans on full blast. For the price, though, this location is fantastic and the place is very clean.