I attempted to make last minute arrangements to stay at Lavinia's home and when we messaged each other, she said it would not be a problem since she didn't have to meet me and that once I booked/paid, she could give me the code to enter the home. I ended up booking/paying for the room later in the evening and then I waited to see if I would receive an automated email with the code. I received nothing. I then tried to reach out to Lavinia to get the code and had no response. After multiple attempts to reach Lavinia, I told her to cancel my reservation and give me a full refund, since I didn't have access to the home and needed to make arrangements for that night, as it was already passed 7pm that evening. After about an hour, she did message back and apologized that she had been at the hospital with family and didn't have access to WIFI. I completely understood and had no issues with the reason on why she wasn't available. The part that concerned me was that AirBNB Support called me to ask me again the details on what happened and told me that they would have to decide if Lavinia was entitled to any of the funds, since the turnaround time of when I booked it online and when she reached out to me was only one hour. I explained that I had told her that I would be checking in that evening and felt that if she sent me an invite to book, I would have thought that she would have remained available for the evening. I don't know if it was Lavinia or AirBNB Support that was hesitant in refunding the full amount, but it was very stressful in trying to get my money back. I eventually did receive the full refund from her and am grateful, but it was a stressful experience. I did not stay at her house due to the check in issue and I'm sure this is an isolated event, but they shouldn't make it difficult to receive back funds for a stay that never happened, because the host was not available.