Franks place is amazing. It was neat and clean. It is 15 minutes walk to the colosseum. The metro is a block away, so it was great. It’s close to termini station, however if you have luggage, you can get off a termini and take the metro and get off at Vittorio Emanuele and it’s a block away from Franks house. He also recommended a few places to eat. The Le Caveu was excellent and we went back a 2nd time. And Fassi has excellent Gelato right around the corner. We couldn’t visit the other places he recommended as we were visiting close to holiday and most places were closed. The check in process was easy. Frank met us and checked us in and told us about all the places to check out. Communicating was very easy. Just FYI: If you plan on using the metro a lot... the 24 hour or 48 hour pass would be a great option.