Carola was very friendly, attentive and replied to messages promptly. She arranged our transfer which couldn't have been more smooth. She met us at the apartment, helped to carry the luggage upstairs and gave a tour of the apartment. We tried some of her restaurant suggestions which turned out great. The Valpolicella that she had left for us was much appreciated.
The fourth floor apartment (no lifts) was exactly as described, very clean and comfortable. The stairs weren't too bad. You could hear a bit of street noise until 11pm but it didn't bother us much.
We loved our stay and will be back in the near future!