while the apartment was nice we had a bit of a medical emergency and almost had to
find a hospital
Paulo left us a phone but in our jet lagged state we could not figure out how to use the phone
we had to email him and so the communication was not the best when you are panicking don't speak the language and there is no hotel lobby to go to ask questions
he gave us a lot of info when we arrived but we just had so many questions later on this being our first trip to Europe
He said he had to go to London one day and would be gone
we never saw or heard from Meilna
we needed to print some things and we thought they might help us with that because I thought they said they would be around the corner and yes it is a favor but we also did them a favor of feeding their cat twice a day for three days.Paulo was not helpful with this issue other then to say the printer is not for guests and there is a place we could go to print but we never found it.
We felt the 2 towels they left us were old and worn out and we could have use a few more for drying my hair and a face/hand towel would have been nice.
When we left we were told to leave the keys in the apartment and we did but we forgot that the iron gate to get out in the patio area was locked so i called Paulo twice and no answer
we had to climb a 6 foot iron gate and then hoist our heavy luggage over the top.We felt Paulo and Melina should have checked in with us to make sure all was ok especially since I told them we had a medical crisis.
All in all it was not a good location for us under the circumstances.
In contrast the next air and b apartment we stayed in at Venice they gave us 3 beautiful towels each and had great communication with us and went out of their way too make sure everything was ok.