Andrea was very welcoming and patient when we arrived. His communication prior to our stay was excellent. The apartment itself is much larger than it appears in photos, and it was more than large enough for our family (kids ages 15, 13, and 4). It's comfortable and clean. The location is fantastic! The Metro was closed due to an accident during our visit, but we walked to many sites including the Colosseum with no difficulty. The neighborhood is not touristy, and the park across the street has a couple playgrounds which are really fun for meeting neighborhood families and hanging out. As many people have stated, the bedrooms are quiet because they're in the back. It's very entertaining to watch the traffic down below, kind of like watching fish in an aquarium. We would definitely stay here again.