A nightmare. A few hours following our one week stay we received a notification from the host that we had damaged certain items in the home. A complete surprise to my family and I since we took great pains to take care of the residence. The accusations: A lamp was scratched and was no longer working (although I saw my son turn it off just before we left); an old chair that was broken (although my wife found it tucked behind the main table, already broken (possibly by a former patron)); and a dent in the refrigerator which now is apparently no longer working and needs to be replaced. It was working when we left. Total cost: $373.42 CAD (half the cost of our week's stay).
I booked this trip as a 20th wedding anniversary present for my wife back in October. This was our first trip to Europe in over 30 years and our first time using Airbnb. I had no idea it was also going to be our first time being scammed on Airbnb. With Italy being subject to high inflation it probably should not have been a surprise to us that some hosts, such as this one, would try and offset their cost of doing business by fleecing their clients, especially presumed wealthy North Americans, rather than investing in some insurance like Airbnb's 'AirCover for Hosts'. I had no idea it would happen to us. Very, very disappointed.
Note: In her response to this review, Patrizia will vigorously blame my family for the damages and state her own case which unfortunately, in the way these reviews are set up, I probably can't respond to. You're free to take whatever side you want. I'm just here to give you a warning. If you do decide to stay here, take detailed photos when you first arrive and shortly before you leave. Treat everything like porcelain, even if it's very old and looks second hand. If it's “damaged” in any way, real or imaginary, you will be charged.
You've been warned.