My husband and I stayed at Manzoni House for 4 days in January during our honeymoon/birthday vacation. Paolo met us at the flat (after some communication issues which were neither of our faults) and went over the house manual, a tourist map of Rome, and how to get ahold of him. All very very useful. That night, the wifi stopped working and would only function extremely intermittently for the next ~36 hours. Kind of a long time to be without internet when you are trying to plan your days but Paolo did eventually get it fixed. That was really our only complaint. Be aware that it is a BASEMENT flat, so if you have allergies it may not be the best place for you. The flat is small but cozy and clean. Paolo was a great host.