Firstly I would like to say that the staff were very lovely and I cannot fault them on that respect.
When booking through Airbnb, I contacted the host of Relais as I have in the past with previous bookings to confirm everything with the host themselves. On this occasion, I contacted them in March, and we stayed in June. Never got a response which was a tad concerning as I was aware we were taking a flight over and would be relying on them to let us stay there.
When checking-in at 14:00, we could not find the property as it is within another building, and unfortunately it was not clear to us (maybe that is just us), so we called the host via Airbnb and they responded with something that didn’t help us. We called them again 5 minutes later, still outside the property and they asked where we were to which I replied “we are inside the big doors” and they hung up. Then my partner called a few moments later and they said they were coming down to meet us which they did and the check-in went smoothly from there.
With the room itself, the Air Conditioning was not working at all, it was actually hanging out of the socket when we came in, and the host said they would get somebody to come and fix it, which they thankfully did later on around 20:00 whilst we went out, it was on quite low they said so we kept it on our entire stay and windows shut. The host kindly gave us complimentary breakfast for the following day which was very nice of them to make up for the air conditioning issue.
Our room had a Jacuzzi which was really lovely and we used it a few times during our stay, the only things I would note are that there is no shower, so we had to shower essentially in the tub, not a huge issue for us except there was no curtain to stop the water from getting onto the floor as we had to position the shower head away from the rest of the room to stop it getting everywhere as well as the hose pressure to be very strong.
Also with the water from the taps (in the jacuzzi / shower) regardless of how much you twist the taps, they come out boiling hot or freezing cold so we had to be careful whilst showering and spent most of the time trying to adjust the water temperature or not getting it on the floor which always happened.
There was a tv which they said we can connect to it via Fire Stick, when getting the app and connecting to it, it didn’t work for us sadly as within 30 seconds it had disconnected and was asking to reconnect, so we could access any shows etc. This was not a problem for us just something to potentially note if you do watch television.
With this being said, our room was very beautiful and we picked it due to the fact of it being very aesthetically pleasing as well as in the heart of Rome.
We did not get woken up by anything, the staff were incredibly polite and when asking for fresh towels the following day we were given them straight away.
We enjoyed our stay and getting in and out of the building was fine and we felt quite secure with it being within another building as such.
I would recommend staying here, we were a 5 minute walk away from Tour buses, lots of places to eat and local shops such as ‘Co-Op’ to get water etc.