In the beginning I asked about arranging an airport transfer, all I got was was bus/train info in Italian I could not translate. We have a lot of luggage and are elderly people. I found a taxi at the airport, ended up costing us almost triple what it should have. Check in was difficult, many stairs we were not advised about, absolutely no help! Wifi was spotty if you could get any. Oven, some walls & cupboards filthy. Federico did try to resolve wifi, after I contacted Airbnb. Check out we left the place cleaner than when we came. Asked for a taxi, host called wrong type, we got yelled at, driver was not going to take us. He tried talking to host, she was no help, ended up costing us a way more. Etc…