Costanza has wonderful customer service. We did not meet her in person, but she arranged a taxi for us (our request), and we were greeted by her sweet mother! They were all very sweet. We were greeted with a bottle of wine, and the fridge was stocked with juice, and milk. There was an expresso maker, tea, and biscuits available if you wanted the "breakfast" that was included. The photos on her site had some toast and jam, and we bought some bread and prepared it in the kitchen. It is important to note that you can not use many electronics at once. We had to be mindful to unplug several things before charging our phones. We felt very comfortable! Thank you Costanza!