Our flight arrived in Rome 2 1/2 hours late, but Chiara and the car service she arranged for us were totally flexible and didn't miss a beat! Chiara was waiting for us when we arrived and took the time to sit down and review maps and offer wonderful local suggestions for us so we felt acclimated very quickly. The apartment is large, very clean and quiet. We loved the outdoor courtyard which gave us a glimpse of local life. The rooms are spacious and cheerful. Of small concern was the internet connection does not reach all the way into the living room, so we spent more time in the kitchen than in the living room, however I would enthusiastically recommend this apartment.