We reserved 5 nights. I communicated our arrival plans well in advance of our reservation and requested information to print it at home. I did not receive the info until 2 weeks into our trip. The day before arrival, we were notified that our "contact" was Roberto. Mirko sent arrival/check-in information, but we already planned to take the train from the airport and the # 8 tram - a much cheaper way than the E50 cab ride. BTW, we got a cheap 1 week CSI pass at the local Tabacchi store at the Trastevere train stop - that allowed us to travel via train, bus, and streetcar (tram). We arrived on a Sunday at 2:00 PM in the middle of the Potaportense market - a huge, multi-street event like a large flea market. We were warned that the market consumes the street where the apartment is located. It obliterated the street! We could not identify landmarks and street signs were hidden. But we managed to somehow find the place! There is a great cafe in the building that sits in front of the apartment building. As noted previously, the apartment is a short walk to the tram or bus stop - very convenient and it is quiet because it does not face a street. Our contact Roberto met us and thoroughly showed us the ropes. The description of the apartment was accurate, the neighborhood was safe, comfortable, lots of restaurants and cafes and an easy walk over the bridge to Testaccio. For us it was an ideal location as the tram and bus were available, or we could walk and see more along the way. AC worked and WiFi worked very well.
We were very disappointed in the level of cleanliness and disrepair. The apartment had only been superficially cleaned between guests. On arrival, I asked Roberto if the floors had been cleaned, and he ended up mopping them. After we checked in I really began to see the dirt: white grout on the bathroom floor that was black, urine splashed on the tile around the toilet, accordian shower door with mildew and soap scum, door jambs and light switches sticky and dirty, inside of the frig not wiped off, kitchen counters sticky, wall paint marred and dirty, the outside terrace and bench was not usable due to the dirt, the rack for drying clothes was outside and filthy, left over clutter from previous guests, the shower leaked as the silicone seal was worn, an area of tile grout in the shower was cracked, stained, and loose. All of this was communicated to Mirko. I spent an hour cleaning the bathroom. I believe that the apartment has been booked solid and no deep cleaning has occurred for a long time. It is a shame that this otherwise lovely rental is not being maintained. It has the appearance of a corporate owned or corporate run property. Unless Mirko could guarantee a clean apartment, I would recommend a friend to go elsewhere.