Emma was very responsive and great communicator, she allowed us to check in 1 hour early. We were expecting 3 beds from the description. There was one full bed, one pull out couch and one twin foldable mattress cot that we ended up just using this for our luggage. The location is good but the photos are much nicer then they portray the apartment unfortunately. After the shower I wiped the bathroom floor down and our towel was black. We have been using air bnbs for 3 weeks on our travels and this was the first place we were disappinted in. We should have read the description more closely. There was a restraunt near by that was really good (2min walk) bur everything else will be a longer walk . overall Emma was very kind and very responsive.