We were offered a pick up service from the airport for an additional cost but there was no one waiting on our arrival. We ended up waiting over an hour for our driver. It felt like they had forgotten to organise someone. Once we arrived, however, we found the apartment to be in an excellent location and the host who checked us in was very helpful. The apartment is comfortable and good value for Rome considering the location. Given this was a luxe listing the quality of pillows could be improved otherwise we couldn’t fault it.