We had high expectations for this holiday, which we'd booked to coincide with our wedding anniversary and our son's 5th birthday, because of all of the great reviews on this site. However, it wasn't all as expected. On the positive side, Francesco booked airport transfers for us and was courteous and informative. The apartment was mostly clean (with a few small exceptions), and comfortable. There was enough space in the kitchen for us to comfortably spend time in as a family of 3, and the washing machine came in handy. Francesco provided breakfast food, juice and milk, towels, spare blankets and even toiletries and a hairdryer. Unfortunately, we didn't get to enjoy this lovely apartment that I'd carefully researched and booked for the first half of our short holiday, as Francesco took us to a different apartment when we arrived. When I mentioned at check-in that we were expecting a different place (e.g. 2 bedrooms and not 3), he said that this was definitely the right place. The apartment he took us to was nice enough, but the kitchen was very small for the 3 of us, and there was no washing machine. I didn't think to double check the photos from the listings, and just thought that the images may have been a few years old, as this place didn't feel as new as I was expecting. Anyway, 2 days into our stay, sure enough Francesco came to tell us that he had taken us to the wrong place, and we would have to move as he had new people coming to check in to the place we were staying in. This meant that we lost half a day of our 4-night trip packing up, cleaning and settling in to the new place. We had already booked in for a tour that day, so we spent more money changing our ticket. Francesco offered to move our things for us, but we had already completely unpacked, and wanted to pack up our own things , rather than have a stranger sort through our possessions, clothes and laundry, etc. Even though the apartment listed was nice when we finally got to enjoy it for the last 2 nights of our stay, the trip was marred by the issues with the booking, and what we felt to be the dishonesty of our host. With AirBnB, you are really putting yourself in the hands of the hosts, and this time we were left disappointed by the experience.