Firstly, overall we had a great stay in Rome.
The apartment and balcony was nice and clean, and was also spacier than the pictures suggested.
We were welcomed by Mark who showed us around and gave us a few tips.
Because of this it is sad to say that the communication with Francesca was very disappointing.
We booked the apartment for two adults and an infant.
The day before leaving to Rome we sent a message asking if the apartment had a bed for a baby and if the child chair on the pictures had a baby set.
We didn't expect it to have, but just wanted to check if we should bring our own bed and chair or not.
Francesca then answers that the apartment is not suitable for children, and accused us for not informing about the baby.
I think this is quite strange when our order was for two adults and an infant. She continued telling us that the reason the apartment was not suitable for children was that it didn't have protection(?) and that the furniture was of value to the owner.
She ended the conversation with: "Ok you will be responsible if something happens to you baby, we won't....and for damages...".
Of course we are responsible, but the way she accused us and the way of writing left us with a bad taste in our mouth.
A bit more humbleness would not hurt.