We had to walk 2 blocks in the rain to get the keys in a bar to be able to check in. Once checked in we realized we didn’t have gas for hot water and neither to cook. We tried to contact Maria to solve the problem but she told she couldn’t help until the next morning. We had to take cold shower and to order food because we couldn’t cook. Furthermore, there were some issues in the apt (some bulbs were not working and the shower was broken).