Shiva was very communicative and kind, and gave directions to everything you might need. The room is spacious, very clean, with nice touches to make it welcoming, as well as a/c which was a welcome bonus. Good hard pressure shower too! Location was perfect, just a couple mins walk to the metro line that goes directly to Termini and some of the main sites, with restaurants, groceries and shops. Also just minutes to walk to the Vatican. Actually can walk to all sites from the room if you like to walk. Highly recommended!