Marco was very helpful. He was away helping with the earthquake relief in Amatrice when we arrived but still communicated extremely quickly and had a plan to get us checked in. He was quick to respond to our questions and was able to deal with a malfunctioning key to the apartment very well even though he was not there. He was fast to resolve the problem and professional in his actions. The apartment is definitely small, but very nicely maintained. It was completely perfect for the two of us!