Carlo was very nice and always answered our questions promptly. He allowed us to bring the portable wifi out, which really helped us out in getting to a lot of places. The location for this place is very convenient...about 20 minute walk to St.Peter's Square, 20 minute walk to Palatine Hill, 10 minute walk to Pantheon.. we walked almost everywhere! The place is a little small but clean. Like previous guests mentioned, it does get noisey especially during weekends at night. We brought earplugs, it helped a bit. Overall, we would definitely stay here again! =)