Piero was available whenever we needed anything and he was patient with our slightly enhanced needs as we had a wheelchair to deal with. The ONLY downside was that when arrived, the lift was broken, which for us was a big deal because of the wheelchair. However, Piero called a tech immediately and it was fixed on less than 24 hours and from there on I would say our stay was perfect. Highly recommend staying at Piero's place. He was a delightful person to get to know.