They are very nice people and full of information when it comes to Rome, but the stay was not what we expected. It is very, very loud, both due to the university neighborhood, the thin walls, and the traffic and city services outside, when we were told it was quiet. The "bed" is actually two different twin size beds pushed together, and one is a few inches higher than the other. The laundry machine ate my money and I was forced to wait a day to do it, which cut into our city time. On top of all this it goes against what we think makes Airbnb so great which is the quaintness of the places - this is ran more like an organization with overly strict policies. The miscommunication amongst the staff also led to one of them actually entering our room after just showering, and in turn led to us being rushed to checkout earlier because the cleaning staff wasn't informed of our leaving time. Overall it just felt like a bad hotel experience with little done to compensate.