Elisabetta was wonderful from the time we booked all the way through when we departed! She always replied to messages quickly and was so helpful. The home was just perfect; beautiful, tasteful, CLEAN and there was plenty of room for our two families of 5 and 4. The place is in a residential area - although accessible to bus, it was an adventure to get places but we were up for it and totally doable even with five kids, ages 4-9. Elisabetta left plenty of recommendations for restaurants, pizza, markets, etc which was very nice.