Alvise was very welcoming and provided a nice snack for us on arrival and milk, coffee, juices for breakfast in the morning. We loved the area, it was close to the underground and many places to eat and drink. Alvise also set up our transportation to and from the airport. It could not have been easier. The apartment was extremely nice and had all the comforts of home (hairdryer, washer/dryer, TV's, wifi). The space was more than large enough for the 5 of us. I only regret that I didn't get to cook in the amazing kitchen. Most important was the American refrigerator with ice!!!