Raffaella and her daughter met us the evening that we checked in and were very friendly/helpful. They gave us a tour of the beautiful, clean apartment. This is the first, fully equipped place that we've stayed (washing machine, dish washer, toiletries, tour books, Nespresso, etc). Loved the extra bathroom, so that my husband and I could get ready at the same time in the morning. The location is just above the Spanish Steps and around the corner from the Metro (although we walked nearly everywhere)! Getting there to/from the airport is very easy. We went to several places that Raffaella recommended in a binder at the house and were not disappointed. This place is a true gem - highly recommended.