The host (Roman Holidays) was very accommodating and communicative. He assigned his assistant to help throughout our trip and welcome us on the day of arrival as well as arranged for a taxi pick-up from the airport to drive us over to the airbnb.
We had some trouble with finding the driver who was supposed to pick us up but the host responded to us right away when we asked for help in contacting the driver (it was not the driver's fault - we just didn't walk outside the terminal where he was standing). When we finally arrived at the building where the airbnb was, we were wandering outside at a nearby cafe. Silvia, our assistant, found us immediately and kindly welcomed us to our place.
Usually, check-in for airbnbs is around 2 or 3pm but we arrived Rome in the early morning and needed to find a place to store our stuff. They let us check-in early around 10:45am so that we had a place to store our luggage. We truly appreciated the accommodation. At the time of this check-in, they were still cleaning but we were flexible and just needed to drop off our stuff! The place was super cleaned when we came back later in evening to settled in for the night! We were really happy with it!
The airbnb is located near the Vatican and Castel Sant'Angelo. It's also near the Caprio metro station which was easy to use and explore the rest of the city. The airbnb is also a 5 min walk to Bonci which is a famous pizza place in Rome! We ate there twice!
The host and his assistant will help you with anything you need. They can arrange pick up and drop off at the airport, arrange tours and tickets at the Roman sites in the city, recommend restaurants, so just ask and they will respond. Overall, we had a positive experience and highly recommend this place!