The stay at the guest house was absolutely disappointing. We arrived around 2:10pm for check-in. The hosting partner of Vincenzo let us wait almost 10 minutes before picking us up from downstairs. After bringing us to our room she just told us that she still needs half an hour to disinfect the room (check-in was at 2pm and it was already 2:20pm). As I said that it is already after check-in time, she answered that it would be at 3pm and she was surprised as I told that in Airbnb it is stated as 2pm. She “allowed” us to to switch our clothes etc. and put our luggage there.
As we went to the toilet, we saw in the closet pieces of shit from the former guest!!! Thus at least our hope was that the host is going to go on cleaning in the time in which were our outside. But as we returned back at night, the toilet was still looking the same. It is very questionable what was done as cleaning or disinfection in the room.
We had a fixed time plan to rest and take a nap, before we wanted to go out for sightseeing, but could not check in on time as stated and had just to leave directly. And the room was not cleaned neither.
I contacted Vincenzo due to the check in problem and also told him that the toilet looks problematic. Although he was answering very fast before these issues, he did not even answer me during my stay, not even an apology.
I contacted Airbnb Support and told everything. After they contacted Vincenzo, he finally wrote me (after my stay!) that as super host cleaning etc. is very important to him so that the room would have been late because of cleaning ( that actually did not happen). As if they would have done a favor to us, he even said that he hoped it was fine for us to leave our luggage there. He denied any refund which would have been at least an option to compensate all grievances.
Airbnb Support refunded at least the cleaning fee after they saw the pictures.