Upon arrival, Claudio met us at the unit even though it was past 10 pm. He made sure we knew how to get into the building and unit and also had a VERY thorough review of sights, grocery stores, and bus routes. He even had bus/metro tickets ready for morning. We ended up walking because we were so close to ancient Rome and Vatican City. Upon checkout Claudio called us a taxi and sent us on our way. Excellent service!!