Matteo "offered" us a transport for 80 Euro - we paid 50 Euro, that is the official taxi transfer price from the airport to the city.
A young woman called Karina gave us the keys and demanded 30 Euro check in fee. Those are the "house rules". "House roules" are behavior rules and are not for charging extra money excluding Airbnb. It rather feels like a rip off.
And it was not even a check in. It was only handing out the keys and taking pictures of all our documents.
Karina did not know anything about the appartment. She could not tell us about the WLAN, which was not working (we found out, it was not even switched on), but the worst thing was that she did not know about the heating. So were we left in a freezing cold appartment with 3 children and could not even take a shower after the flight. It was 4 degrees celsius outside and we slept with our jackets on! Karina did not telle Matteo about this and we had to contact him via Airbnb. Someone came and switched the heating on - it was all turned off!!
But unfornatly this guy was not able to repair the toilet flush, which was broken. But that was fixed on the third day.
We had no light upstairs for the beds for the children (was fixed on day 4), until the end of our stay of 6 nights we had only one bedside lamp and the bathtub flush did not work.
We stayed there with 2 adults and 3 children, but the living room only has 4 seats, the fifth person had to sit on a hard chair. There is definitly a second sofa missing!!
The whole place would need a serious clean - up. The duvets and pillows were smelly and filthy.
We are used to separate garbage, but Matteo did not supply any spare plastic garbage bags.
The kitchen had no kettle, not an electric kettle nor one for the stove.
There were no vegetable knife, no cutting board, no dishwashing brush, no tablets for the dishwasher (we asked Matteo for it, no answer), by far not enough toilet paper (we bought a packet),
For 5 persons, there were only 3 Ikea mugs.
We did not manage to get the TV working.
The curtain rollers are all broken. When the curtains have been washed the last time, we do not want to know.
On the last three days, there was brick work in the appartment just above. On the last day the work started at 5:30 h in the morning! It was so noisy we could not have a conversation at the table.
The house is very poorly soundproofed.
All in all, you do not feel welcome at all.
The location is great, very close to the spanish stairs and the Trevi fountain.