Roberto has been one of the best hosts through airbnb so far. I backpacked through Rome with 5 other girlfriends of mine and we had some trouble finding a place to stay until we stumbled upon Roberto's apartment. We had so many issues with the train system that weekend it was ridiculous. We had to push back our check in time to the following morning and Roberto was so understanding and had a friend help with the translation over the phone. Once we arrived in Rome, we once again asked if we could push back our check in time to later that evening being as though we had tours set up and Roberto understood and kindly agreed to our rearrangements. Finally once again, we managed to lose ourselves with the bus system and found ourselves lost. Roberto was gracious enough to offer to pick us up and drop us off at the apartment. He had a smaller car so he had to take two trips to get all 6 of us to the place. Once he dropped us off, his mother greeted us at the door and walked us up to the apartment. They made us feel so welcomed and at-home. They also had wine and a fully stocked pantry for us to eat and drink. Not only that, the apartment definitely made me feel like I was at home and was much bigger than it looked in the pictures. There was also a beautiful balcony where we were able to watch the sunset that night. I would recommend Roberto's apartment again and again. I could not be more happy with my stay in Rome and it was because of the wonderful hosts we had.