Worst flat ever encountered on AirBnb! Sadly, ended fabulous 3wk trip here. Flat was filthy: walls covered in black marks and mold, dirty refrigerator and we found some beg bugs! We sent photos to host but they denied bed bugs. Host sent us an alternate place to stay after first night but I didn’t receive it because it was sent on What’s app and in fact, 2 people were chatting on What’s App from this Host company. It was very confusing. Communication was outside of AirBnB so I didn’t receive messages.
We moved to adjacent hotel after first sleepless night and ended up paying for hotel rooms and this AirBnB for 2 nights. Host company refused to reimburse us. I also sent a message to AirBnB within 24 hr window but issues weren’t resolved and the agent told me he was going on holiday.
I’ve never had trouble with AirBnB stays because I always read the reviews. I booked this flat quickly because it was in good location and it had terrace. This is a cautionary tale to read reviews before booking a stay and if there are none, as in this case, don’t even consider it.