Ursula was great to work with and she met us at the apartment. Here communication was great and she was accommodating to us. This Airbnb is located close to a shopping center and about 10 min walk from the main metro. My family and I came to Rome to visit with two teens. I work remote so what matters most is a good internet connection. The connection was ok. It was hot in the apartment with NO A/C but that was my fault for not reading the full review. The washer in the apartment was broken and we had to play around with the connection and knobs for a bit to get it started. No dryer. I have teens and it would have been nice to have had a working TV. The remote didn't work. The mattress' were not comfortable. The fridge did work and the bathroom worked as well but the water heater above the tub was leaking and so was the water tank above the toilet. I am grateful for Ursula but I don't think I would stay here again.