Terrible experience!! When we arrived to the apartment she told us that there is not hot water and heating cause the boiler broke and it cant be fixed.
She offered a refund or to stay in the apartment for half price, we chose to stay in the apartment despite the cold in Rome and not being able to shower properly for the whole four days. We paid 660 euros in total and I got a refund of 225 even though I asked many times if I get a 50% refund and several times she and her employees (that we also spoke with) said yes.
I sent her a message about it and she said that is what she can return because there are also taxes and cleaning payments that she cannot return. After that I wrote her that it was fraud and impudence and she did not answer at all. In conclusion, she is a disrespectful, rude and horrible. Besides, the apartment is full of stinky smell and really loud, you can't sleep even for a minute!! 24/7 terrible and terrible noise. Not recommended at all