Nicolanna is exactly as many othr mebers described her - always helpful, cheerful and keen to assist. Her warmth sets the tone for the rest of the stay and is a great way to be introduced to Rome. We have a son who is a coeliac and as others noted she had done a shop of essential items for him. Thoughtful and sincere. She also had bought fruit, stocked the fridge and took time to explain the apartment as well as the neighbourhood.