I greatly appreciated Carolina's assistance and communication. She arranged for an airport pick up for me, as well as for my family who arrived several days later than me. When their luggage did not arrive, Carolina ensured its safe delivery to the apartment by communicating with the airport (we had no local telephone number).
Carolina had left a very extensive folder of information about both her neighbourhood and transportation in/around Rome. This was super helpful. I was easily able to navigate around by myself to a variety of shops and sites.
Additionally, the apartment location couldn't have been better as it was directly across the street from the Waldorf hotel where I was attending a conference. Perfecto!