We were excited to stay a Carmela's place, unfortunately the night before we arrived we were told that the air conditioning wasn't working and would not be able to be fixed during our stay. We were given two options: to stay in another two apartments which were not as nice (and have to relocate half way through our holiday) or get a 50% discount off our stay. We accepted the discount on the condition that there would only be workmen in the apartment for 30-40mins on one day during our stay and were provided with two electric fans instead.
When we returned to the flat after the workmen had been in one of the a/c units had been removed, leaving exposed wires and holes in the external wall in the bedroom. We complained and someone came to cover this with plastic. We were told that someone would have to return to the apartment to continue to fix the a/c the next day as well. On our last night when the a/c had been fixed we were told that we would be refunded only 50% of the three days the air conditioning was broken, rather than of the full cost as promised. We felt the hosts failed to recognise the disruption the problem caused to our stay as we were made to feel like inconvenient guests in someone else's house. We will be following this issue up formally through Airbnb.
The apartment was also not as nice as it appeared in the photos as there were scuff marks all over the walls and a cupboard door missing in the kitchen. Otherwise, the location of the apartment and initial communication with the hosts was good.