Although the location is very convenient, and the flat is spacious enough, the air conditioning did not work. The amenities provided are minimal. Only one towel (a bath towel) and tiny soap bar per person. The kitchen is equipped with minimal dishes, but no dish soap to wash the dishes. The afternoon I arrived with my niece and her 3-year old daughter, and entered the flat, it was hot and humid. We were told that the AC would cool down once it was turned on, which our greeter did. We left for some touring in the neighborhood and dinner. We returned after 4 hours hoping to relax and sleep after a day of travel and touring. The temperature inside the flat had not improved at all. Upon contacting the host, we were told that there would be a service person there first thing in the morning. We slept miserably. Due to the location and nightlife noise below us, you could not open the windows for any breeze. The next morning we left and were gone the entire day touring Rome. We arrived back at the flat hoping to shower and relax for an hour before our dinner reservation. There was no change in the temperature inside, and no service person had been sent. I immediately contacted the host again. A service person appeared 30 minutes later to say that there was nothing he could do, and he left. Since it was already evening, and we had a dinner reservation to get to, packing up and moving was considerably inconvenient and stressful. We requested to at least have fans, and we would leave in the morning, which we did, a day earlier than our reservation was booked for. I was told by the host that I would receive a partial refund, which I have asked to have posted to my credit card now for two weeks. The host has stopped responding and I do not have a refund. I have never had this type of experience before and I am very disappointed in the service.