Unfortunately I was very disappointed with the customer service here. Our flight from NY to Rome was cancelled and from the moment it was delayed I chatted with my host and finally after 6 hours of delays informed him that our flight had been cancelled. I told him that the reservation would be cancelled as there was no other flight that could have taken us to Rome and by the time we would get a flight the reservation would be over. I was well in the cancellation policy and the honest thing to do would have been to cancel the reservation for me and or told me that I needed to cancel on the app for it to be valid. I assumed he had cancelled and that per the cancellation policy I would have received at least %50 of what I paid. I implored to please at least consider if the airline refused to refund me or even respond to my last message. I’ve stayed at various airb&b’s and I’ve never had this much lack of communication.