I’ll be as impartial as I can and report only the facts.
Pros:
-Location is great, walking distance to everything you need to reach.
-Apartment was spacious with fantastic views over the market square
-Host organised transfers to and from the airport and they dropped off and picked us up in front of the apartment.
Cons:
- Air-conditioner wasn’t working properly. The heat indoors according to the thermostat, during a heatwave, was 30.8 degrees all day. We suffered greatly with this and felt that our concerns were minimised
- the lifts were not working on the day we arrived. Had to carry heavy bags up three flights of stairs
- at 8am the following morning there was construction in the apartment above. This involved drilling and banging. Only minimally inconvenient compared to the air-conditioning situation
- sofa bed was not made up when arrived. We had to dig through the cupboard and make it ourself and try and figure out how to open it ourselves.
- the person who checked us in didn’t speak English and did not tell us how to check out.
Marzia was out of town visiting her mother. She responded to messages regarding our concerns but couldn’t fix the aircon situation prior to us leaving. Her housekeeper failed to show up at the promised time at check out.
I feel the apartment would have been better enjoyed if there was a proper functioning aircon working.
We did get a late checkout for an 80€ fee, which was waived when the aircon situation was revealed. If there were no guests due at the time then a late checkout shouldn’t be slugged with a fee that high.