Apartment was comfortable and pleasant. Even though the ad states there is no lift it should be more apparent as there are over 70 steps so with heavy luggage it was very onerous climbing 7 flights of stairs. There is a lift just for some reason guests couldn't use it as no lift key. Host was also rude, we informed her of expected arrival of 15.00 though got delayed in traffic and were 45 mins late. Not bad given we were driving from Elba a ferry ride and 5 hours away. We were told that if we weren't there by 16.00 we would have to look for another accommodation which is unacceptable. Some flexibility would have been good and the flat number so we weren't stood outside for ages waiting to get in. We were also told we were 'luck' by he host as we got the apartment cheaper than the normal price even though I paid what Arbnb stated. Overall not a pleasant experience for us.
Also note 40 euros is demanded straight away as the cleaner who was very nice but spoke no English greeted us and that money goes to her on arrival. Hotel next time for us as better customer service, a concierge and lifts.