Our host made us feel very welcome. On arrival he met with us and took us through our apartment explaining how things worked as we went. He was also excellent when we couldn't find how to turn on the hot water and came straight back to turn it on! I loved the apartment and would highly reccommend it to anyone wanting to stay in Rome. It was close to all amenities (transport restaurants shops etc). Our host had also left maps and restaurant/shop reccommendations for us.