Patrizia was out of town when we arrived but arranged for someone else to check us in. Apartment was charming and as pictured. Location was ideal, being walking distance to shopping, amenities, Vatican and Roman historical sites. We did not need to use the bus or subway! The apartment has most home conveniences, WiFi and TV. Neighbourhood was quiet and we felt very safe. There was a 5 minute walk to an airport shuttle bus (6E) which makes arrival or leaving from the airport easy. It is about a 15E taxi ride from the main train station. Patrizia was accessible via email and responded promptly. When we checked out, she came by and met us which was very nice and wanted to know how our experience was and if there was anything she could improve upon. She allowed us to store our bags for a few hours before leaving to the airport which was greatly appreciated.