We never actually got to stay at Olivia’s. There was a debacle at check in and the keys to the apartment were not in the lockbox. Granted we arrived around 1am and getting in touch with Olivia was difficult as was trying to resolve the issue. Luckily Airbnb support was extremely helpful. They helped us by refunding our first night at a hotel and refunded our stay completely after we decided to stay at hotel rather than go back to Olivia’s. Olivia was also very responsive and communicative from before we arrived and let me know the next day that another guest from the studio across had taken both sets of keys leaving us stranded in the middle of the night, in a foreign city with two young children. It was a disaster but I don’t blame Olivia for the situation we were in. Just a mix of bad luck and unfortunate events. Hopefully there will be an updated check in system based on what happened to us. We were very much looking forward to our stay as the location couldn’t be beat.