Lucia is super nice and very knowledgable of her city. She reviewed a map with us of the area and told us her favorite places to eat, best tips for getting around the city. We really liked that. Lucia was also understanding when we missed our train and had to push the checkin time back 2 hours at the last minute. However, if you are the type of traveler who doesn't like set plans this could be an issue because Lucia needs to be there to give you the keys (which I didn't know before booking) It's a set of 4 keys to enter the building that you need to keep on you. I was also unsure of what to do with them when we checked out. The place is super cute and unique. I will say that it's very small and the pictures do not show a big red couch in the kitchen. Because it's stone and an old building there was a smell of moisture in the air. Also, if you are sleeping on a double bed you only have about a foot to get around it to go to the bathroom. I am sure I could have folded up the bed every morning but that wasn't something I wanted to do since we stayed there just 2 nights. It looks like there is an upstairs in the pictures as well but that is off limits so it's just the studio area downstairs. It is perfect for someone popping into Rome for 1 or 2 nights for just 2 people. All in all it was in a great & safe location.