To prepare us for arrival from train, Paolo provided an email with type of taxi and normal amount of cost to our flat. Paolo and his wife were present to greet us. Because Paolo felt uncomfortable with his knowledge of English, he had an English speaking friend in attendance. They showed us the flat, a notebook that contained directions to surrounding cafe, supermarket, metro, train, bus as well as other attractions. Paolo and his wife were always gracious and did well enough on their English to help us feel welcome at all times.