Giordano was very helpful and very good at communication. He even arranged for a taxi to the airport for us. The place is nice and well equipped. It was probably our fault that we didn't realize that it was a four story walk-up. The only issue that we had was that the televisions did not work while we were there and he was not able to remedy it the only night that we were there; that was the reason for the 4 star rather than 5 star rating