iole was great. She was flexible and helpful in getting us a very dependable driver (Antonio) who found us at the airport rental car drop off, he was great. She was there waiting for us when he brought us to the apartment. It is only 1 floor up and has 3 nice rooms with Air. The place was as shown in the pictures and actually even better. The bathroom has a spacious counter top and a tub for my wife.
It is so close to everything we walked everywhere except once when the kids were too tired to walk the 3/4 mile back. My wife and i each went separately to see the Vatican and reached it in 15-20 minutes walk. The Pantheon is 5 minutes and the Colosseum is about 10-15 minutes. Grocery is 3 minutes away and everything in the apartment worked well. I would strongly recommend this place and especially the host, she was awesome, to anyone.