Rosanna greeted us at the flat and made sure we knew where everything was including food recommendations and bus routes to all the attractions of Rome. Although there was a plumbing issue, she had someone there to fix it quickly. There was also a problem with the towels not available because of rainfall but she made it a priority to get them dry and to us within the hour of our arrival. The neighborhood is very loud due to it being in the university district and many taverns on the street below but we played white noise on a blue tooth speaker and the problem was solved. Rosanna also allowed us to arrive early which was very helpful because our travel between Airbnb’s would have had us without a place for 3+ hours and we were a group of 10 people. Also worth noting is that we had an unexpected illness while staying with her and she offered to drive us to the hospital. Very kind hostess