Raffaella was absolutely phenomenal! We were delayed a full day getting to Rome and were exhausted due to AirCanadas terrible service. However, Raffaella made it 100x’s better once we arrived to her place. She was absolutely wonderful getting us checked in and telling us about the space, instructions on exit, and the surroundings. I would always try to stay here the next time we find ourselves in Rome. The place was incredible and loved the balcony. I absolutely recommend!!!