Thank you Paola for being a great host. Our Airbnb was not fit to stay as one of the windows broke and the toilets were out of order.
Paola took swift action by upgrading us to a better apartment closer to the metro station at no extra cost and she did not charge us a late check-in fee. She also let us check out at 2pm as we had arrived late the previous night and we had a late flight.
She was very considerate towards our needs and her communication was very good.
Keep up the great service.