Alessandro was amazing when it came to local recommendations and communication. We appreciated the thorough check in steps, made things easier for us upon arrival. Location was great near the train and subway since we did not have a car rental. The only thing that was an issue was the shower, you had to hold the shower head and the drain wouldn’t work properly— the listing also stated there would be shampoo and other products but we did not find any, made showering difficult. Otherwise great place!