Let me start with what was good about our stay. The location of this apartment is great. We spent most of our time in Rome near the Vatican and this place is only a short walk from the Vatican Museum entrance and St. Peter's Square. If you plan on traveling elsewhere around Rome, this apartment is also very close to a metro stop. The apartment is updated and well-equipped and comfortably fit 7 of us (4 adults and 3 children) during our stay. Also, if you ever have a question, Silvia and her colleagues are responsive and at your service.
Now for the negatives. Our power was shut off by an angry neighbor at least 5 times while we were staying at this apartment. There is a huge breaker box as soon as you walk into the common entrance to the apartment and it is UNLOCKED. Inside is a breaker switch for each of the apartments in the building. During our first night the radiators in our apartment started making a loud noise and one of our friendly neighbors decided to shut off our power by flipping our unit's breaker. We woke up to a cold a apartment and no warm water for our showers. Silvia was very quick to send a colleague who flipped back on our power and they also had plumbers come to take a look at our radiators. Unfortunately, we had this issue several more times during our trip. It came to the point that when we walked into the apartment entrance each night we checked the breaker box just to ensure we would have power when we got to our second floor apartment. Once again, Silvia did all she could to try to fix this issue including sending plumbers several times. Unfortunately, the plumbers were never around when the radiators were acting up, so they never really fixed the issue and the neighbors continued to be annoyed by the uncontrollable sound from the radiators. Two things must change for Silvia to earn a full 5 star rating: 1 - The breaker box near the common entrance MUST BE LOCKED so angry neighbors can't shut off the power to a unit whenever they please. 2 - The radiators must be fixed so they don't make loud noises that disturb the angry neighbors or guests staying at the apartment. Silvia - You have a beautiful apartment in a great location. Thank you for allowing my family to be guests in your apartment, but please please please resolve these issues so future guests don't have similar inconveniences.