Very quick responses, booked a car for us from airport, and her friend stayed up very late after our flight was delayed to check us in (never met Gilda but she was quick to respond via text). The apartment is in probably the best neighborhood of Rome, so book for location. The apartment is very small and has zero view, so not the best for anyone tall or looking to spend much time in the apartment aside from sleeping. They offered free coffee and croissants from the local cafe which was a nice surprise, and kitchen had coffee maker and other items available. Overall the apartment was clean and a great location to see sights in Rome.