We only met Margherita, and she was lovely! She helped us check in way before the set time, and gave us helpful tips to get around the city. Just note the apartment is a little far from the city, and the town was nontouristy (which we loved). So get yourself good walking shoes and set aside extra euro for the metro pass! Other than that the apartment was beautiful as well as very clean. My girlfriend has celiac disease and they bought her gluten free snacks to eat. Our stay overall was something we’ll never forget, I cannot wait to come back and stay with Sergio and Margherita.