The location is great, very close to transit and shops. Communication was very good, and we were welcomed with a bottle of wine that we could enjoy on the rooftop terrace. There was a small problem with the AC but Francesca worked to resolve the issue. It might be difficult for anyone with heavy luggage or accessibility issues as there is no elevator. The roof top terrace is well worth it, nice place to unwind after a day of sightseeing.