Cristina was responsive to all my requests & questions before we checked in. She even helped coordinate a driver to pick us up from the FCO airport. The place was at an awesome location, literally a block away from the Spanish steps. Her food recommendations were spot on! The restaurant below the place is awesome! We went there twice because it was sooo good, and I’m a huge foodie. The only critique would be the queen/king size bed from the other room. It wasn’t as comfortable. I think the springs are worn out. Perhaps add a foam top or replace with a foam mattress, similar to the other bed from the other room.