Communications were all easy and promptly answered via email. Massimo met us at the flat (he also arranged a transfer from the airport) and showed us the place. The flat was lovely as per the pics, very comfortable and spacious. It's beautifully furnished, is clean and has all the necessary amenities. The location is great, within a stroll of everywhere. Some excellent eateries very close by. I really recommend Massimo and this apartment for a Rome visit.