Cristina was the absolute best. She truly made us feel welcomed. She's quick to respond. Great location. Depending how many days you're in Rome though, I would still recommend getting day passes for the bus/subway. She recommended places to eat. Gave us a map and adviced us on places to go to. She let us leave our luggage with her after check-out and went above and beyond after we missed our train after check-out. Would recommend anyone to stay here.