Eva was very efficient, helpful and quick in response. We were in Rome on a very cold couple of days and she was able to turn up the heating remotely,answering immediately to our queries. She gave us tips and helped us with sorting out the car rental. The flat is very cozy and with character. It is located in the 'local' lively neighborhood of Trastevere on a quiet street, conveniently facing one of the best pizzerias in the area. If I have to think about downsides probably the flat was a little older than expected with some items in need of update, nothing too bothering anyway. Overall I would recommend this for a stay in Rome.