Carla and her family welcomed us warmly to Rome. Their place was cosy, and included a private top floor balcony. They cleaned the room every single day, and when they noticed we needed things (without us asking), we would return home to find them already provided - eg a laundry rack and toothbrush cup.
Whilst the hot water unfortunately did not work for the duration of our stay, they consistently tried to respond to this and other requests. Their communication was fantastic. They left helpful tips and guide books for us about Rome, which was a lovely.
Would highly recommend staying with them.