I reserved at the last minute and had to cancel due to an emergency where I had to fly out of Milan instead of Roma.
And this was not even 24 hrs after making the reservation
I believed that Francesco would understand and refund me my money since I had just reserved before getting the news that I had to drive to Milan to fly out of Italy
Plus he could have easily rebooked for that night which he probably did and got double his fee...
He refused stating that it was impossible
Personally I would have refunded the person in such circumstances and believe that says a lot about the host
It is important to know that a host can be accommodating in particular situations and Francesco wasn't and took my money without giving me any service and that is wrong in my book.