Valentina was extremely helpful prior to our arrival. She went out of her way to book us a private car to take us to the airport at the end of our trip, and she also booked us the Colosseum underground tour with her own money (for us to pay upon arrival). She even bought us milk, juice and a bottle of water. Prior to our arrival she said that we would need to pay a hotel tourist tax per person, per day for our stay and that we should bring her cash when we arrived. It was only 36.00 so it wasn't a big deal. When we arrived that number mysteriously changed to 42.00, but we paid it without complaint. We booked the apartment because it was perfectly situated for our needs in the city, and because it had an interesting charm. We were assured that it was child friendly (our kids 1.5, 1.5 and 4); though it definitely was not. We had to do a lot of barricading, and removing of breakable objects. Even that was not overly bothersome. There was a ton of space for them to run around. Our first evening there we all took off our shoes after a long day of travel, when we were getting ready for bed we noticed that the kids socks were black and covered with dust, fuzz and crumbs. Our feet were also black. Though the floor appeared clean at first glance, so obviously liquid spills or crumbs; it was disgusting. I looked for a mop, but only found a swiffer. I have no doubt that she mopped prior to our arrival with said swiffer, but that can't clean cobblestone and tiny tile floors. Next was the hot water. We had no hot water that first morning. Apparently it is linked to a light switch in one of the rooms. Rather that just apologize that we all had to take freezing cold showers she refused to take any responsibility and told us we had turned it off; not possible the switch was high up and hidden. At check in she told us not to run any other appliances when using the oven. That was expected. It is an old house. What we didn't expect was to short out the power completely when we used the washer and had more than 2 lights on. This was also made to sound like we should have known better. She won't answer any phone calls from an out of country number; even though she knows it is you; even if it is an emergency. She only wants to use WhatsApp a free wifi messaging app. She makes up an excuse every time you ask her why she didn't return your call or answer as to why she couldn't; why she sent you a message instead. She just doesn't want to pay the fee for the call. I could only answer the messages once we were back at the house with the wifi and she...