Reviewing Carla's apartment is a mixed experience. The location is wonderful, and Louisa, who met us, was very nice. The owner, Carla, does not live in Rome. We were confused when we were "reminded" about an additional late arrival fee. It was not there when we booked and magically materialized later They offered to interject, but we declined the offer and paid it anyway so as not to create a bad experience before we even arrived! And the washer & dryer are really a washer. Not a big deal, but another small disagreement. The location is wonderful the pictures are accurate. The bed was quite hard and there was noise until 1am, but those were not really problems for us. It did not feel like we had a host, so if that's good for you - then you will be better off. And the hot water was tricky. It was there - but tricky.