Francesca was very welcoming and lovely. The apartment is in a great spot and very safe and secure. The kitchen is great for cooking small meals however larger meals become a little more difficult. The apartment was generally quite clean, however the toilet was a little dirty and there were problems with mould in the washing machine. I would still recommend the apartment as it was a great price and size for two people and Francesca was very accommodating and prompt with any issues we had.