Martina’s apartment was very clean and communication was fast and easy. We were pleasantly surprised to have an elevator as many of our Airbnb’s were high level walk ups.
The main issue we had with the apartment was that the air conditioning was broken in the whole apartment. There were three wall units (one in the living room and one in each bedroom) and we could only get them to blow as fans without any lower temperatures. I communicated the issue the first night we were there and someone came straight over the next morning to look into it which was very nice. The man confirmed the air conditioners were not working and said he would need a technician but it likely would not happen during our stay.
This was the last leg of our August Italy trip and our sixth apartment we stayed in the country. It was very hot, we were traveling with our children, and we were extremely tired so this was not a good situation. I updated Martina on the situation since I had previously been communicating with her friend Gabriela. The response I got was that it is very hot in Italy in the summer and we need to just run the machines at 25C (78F). I didn’t feel like she was very understanding or apologetic of the inconvenience and that upset me.
I understand buildings in Italy are old and August is a hot month. I knew that when scheduling the trip which is why I made sure to book apartments with air conditioning. For me it was less about the apartment being hot and more about it not meeting the expectations set in the listing. We did not have air conditioning problems at any other Italy apartments and experienced much higher temperatures on different days.
Ultimately it was just so hot and we were so tired and my kids were very crabby so we stayed the first night as scheduled but moved to a hotel the second night.