Alessia is on top of stuff---good quick communicator (in English). Apartment location is great---upscale neithborhood, quiet street, though some noise from road at front. good, easy access to restaurants, sites, transportation. She arranged pick up at airport by taxi (though price is higher than standard city rate 50 E vs 30E). There was some confusion about rooms--we thought there would be 4 rooms for 4 adults.--- The apartment is really 2 apartments that have been combined--- each with a main bedroom (queen bed and single) and a living room that can be converted into 2 single beds--- but there is a kitchen off each living room--- so no real privacy or place for congregation if the rooms are used for bedrooms. The extra beds were not made up--- but this was quickly fixed. The place is nice and clean, beds (especially singles) and pillows quite hard for our taste