The unit is on the second floor and you have to go up 4 flights of steps. This wasn’t noted in the listing which was very difficult with giant bags and two older people with joint issues. We had a heating issue so everyone slept in jackets the first night because despite being on for 8 hours, the home didn’t heat up. The second day we had similar issues and notified the point of contact but she didn’t escalate or help. The owner or property manager came the next morning to help resolve it. Required the fuse to be re-set. Later that evening same issue. We left it alone and checked out a few days early. One of the bathrooms has mold in the bathtub area which could be fixed by removing the caulk and re-applying it. Not a lot of toiletries and dishwasher wouldn’t close which they fixed. Overall it was clean and in a good location. Sizable rooms and space so it was fine for the time being minus the heating issues.