No hot water, broken AC, no hand soap/toilet paper, late check in and host that does not respond to calls/messages. We planned our train ride in from Florence to Rome counting on a 2 o’clock check in but we waited outside door for host to show up to let us drop bags off while we waited for him to clean the apartment. While the apartment was mostly clean the kitchen table was clearly dirty with hair and water/grease spots on it and the bedding upstairs had black hairs on it. The listing states having AC which had been removed from the wall when we arrived so we were forced to sleep with the windows open which led to never getting a good nights sleep due to all the noise coming through the open windows. There was no hand soap or toilet paper provided so we had to go buy our own. When I tried getting in touch with host about providing those items he never answered or responded. This isn’t the first time he never answered. I tried contacting him two or three times before check in and never got a response. The first day the shower would slightly warm for a few seconds then get cold and by the second day for the rest of our stay the shower was ice cold for the entire duration of the shower. The fold out bed was okay but it was broken in the middle making it concave however it didn’t make it so uncomfortable that I was unable to sleep on it but some may find it to uncomfortable to sleep. The couch also has a slight smell to it. The place has potential to be a very lovely stay and the location is pretty good!