Ortensia was very friendly and responsive when I contacted her and she provided us with great directions. The apartment was very secure, clean and spacious. She provided us with soft, clean towels and laundry detergent. There is a supermarket open 24hrs located nearby and the Colosseum was located nearby so we could refill our water bottles for the rest of the day since they did not allow water bottles in the Colosseum. If there are multiple people staying, make sure you space out the shower times so there is enough hot water. The WiFi worked great.