I prefer better communication and better treatment. We were not made aware of the elevator situation prior and we had to carry four big bags four floors at 2 am in the night as the elevator does not work after 12 am. When we arrived the room was very hot and we were informed we should not use AC because it is noisy. Next day when we left we turned off the AC but when we returned at 12 am we were told we left ac on and the remote was taken away. When we asked for the AC, the host put the room at 25 and took the remote and left. We felt like we were controlled and lived in fear, worried to do anything. We didn't feel respected and were just waiting to leave Rome. When we left the place we felt like we got freedom. This made our entire rome trip really disappointing.