The apartment itself is beautiful and in an ideal location. Fantastic shops and restaurants nearby, just steps from the Pantheon but still on a quiet street. Well decorated, clean, and comfortable. Secure building with a lift was a plus. That is unfortunately where the positives ended for us.
The host was unresponsive in the weeks leading up to our stay when we tried to confirm our crib rental for our daughter. I had to contact Airbnb before I heard back from her. On our arrival date she graciously agreed to allow us in 30 minutes early at 2:30, but canceled when we were already on our way which resulted in us standing in the street for 30 minutes with a tired infant.
During our stay, the host contacted us one evening with less than a days notice that a technician would be entering our apartment to perform boiler maintenance the following afternoon. Not normally a big deal but caused us to have to leave during nap time for our baby. Not to mention the crib we rented gave the baby a face rash.
Finally, we used the washer/dryer the night before we departed only to wake up and find our clothes were trapped inside and the door would not open. The interlock to electronically open the door never released and we were forced to leave an entire load of clothes behind so we could catch our flight. When we let the host know her cleaners would find our clothes, she blamed us for breaking the machine and charged us for the repair. I tried to explain the circumstances but she was adamant that we had broken the handle, which was not the case.
I wish this review was under better circumstances because we really loved the apartment overall and I see this host has glowing reviews with other clients, so I am hopeful our instance was a one-off.