Suck a horrible experience. Arranged an early check in with Guila for 11am. But upon arriving a gentleman named Luca told us we couldn't get in till 11:30am. So we had to stay outside in the heat with tons of luggage. 11:40 Luca arrived, he told us we could not use the elevator so we had to carry all luggage to 3rd floor with no help. The place had yet to be cleaned. We were told cleaner will come at 12pm. Cleaner arrived at 2:04pm. Did a poor job at cleaning. Its Covid, we had to wipe everything down ourselves. The AC didn't work. It was 100° outside. Guila nor the people that work for her offered any help. Not to mention all the mold in the bathroom. The fridge didn't work either. I will say it is a great location. But being our first time in Rome this experience left a bad taste for us