We were early so I didn't meet Dario, but his cleaning staff let us in to drop off our bags and get the key. Dario was very accommodating to our various changes and provided a lot of information about the surrounding area. The apartment is very cute and has a great view from the little balcony. Wonderful location, very central to the sites and shopping. It is a 5 floor walk up, so be prepared to carry your bags. The view and accommodations are worth the climb!