During our stay of 6 nights there were a lot of problems, that unfortunitely Marco did not respond or cared about. First, we arrived and the room is not the same as presented on the airbnb ad. There's no balcony (which was important, because we stayed on this apartment because we would be working from home so the balcony and the fresh air was much needed). Second, there were some things written on the ad that they're not available in the apartment. There's no hangers in the closet, no shampoo or shower gel and no whasing machine. This last one, was also important, because we stayed a week so it would have been nice to wash some clothes and some towels. Later Marco, informed us that the washing machine was on the floor -1 and it was a paid service (no information on the ad also). Third, and the most important. There's simply no wi-fi in the room. The only area we had wifi was a common area. On top of this, Marco never once tried to resolve the problem, or answer our texts or messages here on airbnb tool. On top of that, we spent all of our internet available on our phones, so for the remaining week we didn't had 4G internet. - By the way, he also sends you a message to pay the tourist fee when that fee is already paid via airbnb. Bad experience overall.