We went to Rome just for two nights and communication with Francesca have been excellent from the beginning. She helped t arrange the taxi from and to the airport and personally met us at the flat for the check in, despite our late arrival (2 AM at night). It has been a pleasure to deal with Francesca as she really is a very helpful and responsive host.
The flat itself is very tidy and is in central location. It has most necessary facilities and generally looks same as the photos.
Despite this, there were few things which we thought were worth mentioning as it could improve the experience of the future guests staying at the apartment.
1) Most importantly, the temperature in the apartment in November was quite chilly. There was the heating unit on the ground floor, but when switched on it was just blowing the air and not warming up even after 20-30 minutes.
2)There is no duvet at the flat, apart from thin sheet and few extra covers. The covers are thicker, but we had to use two and still it was not enough to keep us warm at night.
3)The loft area, where bed and bathroom are located, is very small with low ceiling. We have hit our heads on the ceiling many times. This is the flat design and can't really be changed, but something to consider. You need to be extra careful to not hit any corners or the ceiling. I am 165 cm tall, so really tall people would find it very uncomfortable.
Other small things were: empty soap dispenser in the bathroom and toilet paper has finished on the second day.
Overall our stay was fine and we still enjoyed our time in Rome, but would definitely recommend to look at the small improvements at the flat to make it more comfortable for the quests.