We chose this Airbnb because of the early 9am check-in time listed because we had a flight landing in Rome at 5:30am. The day before the trip the host, Daniel, told us that the actual check-in time was 4pm… that’s a huge difference than 9am. At first, I tried to be understanding, but when we arrived in Rome and I reached out to Daniel asking for updates on the room, he would take extremely long to answer. It’s July in Rome, 100°F, our phones were dying and we were unfamiliar with the area. We had to wait over 7 hours to get in. At the end of the day - don’t put that your check-in time is 9am if it is not 9am!!! I mean seriously. We would have chosen another place. The place was nice and as depicted, location was also wonderful, but not worth the day we had. He also didn’t do anything to remedy the issue and responded in a very rude way that the time listed was to “drop off bags.” That’s not what “check-in time” means. Throughout the trip when I reached out to him I was met with rude responses in an untimely manner. I had to contact Airbnb for their support.