This the first time I ever write a review about anything but I would like to share my bad experience with Relais team. Caterina ( the apartment owner I think) needs to enhance her English and to have some respect and tolerance with guests. We requested the key from her since the digital key was not working ( app issue) but she came late ( after 70 mins) and angry . Then I requested to arrange the Sofa bed the next day but there was nothing. The digital key is not needed technology and the digital key for the apartment entry couldn’t be open for my entire accommodation. However, the location is great.