Annalisa was being a great hostess; she was away of town during our stay but she was being very helpful and responded to our requests efficiently; she delegated to her friend, Valentina to serve us. Although there was some situation happened during the 1st day but they got it solved right away. Both of them followed up with us during our stays and ensured that we were doing fine. Valentina was being wonderful hostess just as Annalisa, we are impressed of their service that also made us feel the warmth and love this city and the people even more.