Communication was great throughout. How to travel recommendations were made prior to our arrival. We came out the wrong side of the terminal and could not find the place, Ludo came to meet us to bring us to the apartment. The location which is near Termini is fantastic to move around Rome conveniently. It gets a little rowdy at nights near the Termini station so it's best not to walk there alone, however walking around the apartment block is perfectly fine. Great area for shopping and food, a supermarket is just across the road.