Tom helped us through the reservation and then Fabio helped us in Rome with the apartment keys and small advices. The apartment was great, in a fantastic location, near of everything, clean, fresh and very cozy. It was smaller than in the pictures but we didn't need any more space :) Points to consider would be that this apartment is in the last floor of an old building without elevator, so the stairs might be a challenge for some people. Also the WiFi didn't work at all at some times, and it was quite irregular everyday which force us to use our data-traffic on our smartphones at some times. There is no coffee-maker; we would have loved to have the little coffee-maker that appears in the pictures since we bought coffee thinking we could cooked coffee, but we could not make any...
A side note would be that Rome is Rome, and has many churches, and the church next to the apartment likes to make its bells go crazy early in the morning with a lovely melody, for us it was charming, for others could be a nightmare :)
In general terms, we loved our stay and we highly recommend it !