PLEASE DO NOT STAY HERE. READ THE MANY REVIEWS WARNING OF MOLD.
I didn’t take the advice of past guests and have come to majorly regret it. I contacted Angela before our stay to address the negative reviews in hopes that the situation had been fixed by now. She assured me it was and so I decided to book with her because I was tempted by the great location. I’m begging you to not make the same mistake and allow Angela to continue profiting off trusting guests.
I want to keep this short and easy for you to read, but also comprehensive of the many issues we experienced so I will try to keep my emotion out of the description. Here are a few facts:
- we rented the entire unit (6 adults, one baby)
- after just one night, at least four of the guests started experiencing symptoms of mold exposure (at the time we didn’t realize this)
- after two nights, the symptoms worsened (coughing, rashes, sore throat)
- we uncovered LOTS of mold in the area around the air conditioning units (If you do dare stay here, please inspect these upon check-in and contact Airbnb asap. If you don’t, you won’t get a refund)
- we took photos and videos of the black mold and contacted Angela immediately
- we found bottles of open liquid air freshener attempting to mask the scent of mold
- she didn’t respond to our message for 24 hours at which point unfortunately we had already checked out. Clearly she is much more familiar with the guest refund policy. Please read it prior to any stay so you won’t be taken advantage of
- she refused to provide ANY refund and stated the situation was our fault for not contacting her sooner (we didn’t feel it was our responsibility to inspect for mold, but we did contact her as soon as we found it)
- beds were extremely hard which we found uncomfortable
- employee of host entered the unit unannounced prior to check out time
- there were bags of towels and a large suitcase left in the lobby the entire stay
- breakfast was simply coffee, juice, and a plain croissant wrapped in plastic. You can find much better quality for just a few euros at any of the many cafes in the area.
- terrace is off limits past 11pm and you will be charged a $200 fine if you break this rule. This was not stated in the description before booking.
- staircase to the terrace is extremely wobbly and feels unsafe
- I’m still in communication with Airbnb, but so far they have only offered a 20% refund as a courtesy since the host has refused to provide any refund. We find this unacceptable customer service.
This is a great location, but it’s not worth feeling sick during your stay!