This unit is managed by a property management company which created a few problems with communication as there were a few people who weighed in. During our time there we spoke to four different people (two through Airbnb, one at check in, and one at check out) which as expected caused confusion.
Before checking in we asked about the noise level. We were told there were no issues and booked. Upon checking in on Friday (which the property manager was 30 min late for) we noticed a bulletin on the wall but since I don’t speak Italian I assumed it meant construction in the area. That should have been our first sign, literally.
During our check in the stove didn’t work because a lighter was missing (one burner didn’t work the entire time) and the unit has a stale smell. But the worst was the second bed not being made. The property manager claimed it was because they thought there was only one person. But two sets of towels were left and they spoke to both myself and my travel partner about the booking. They were unable to come make the bed until the next day and only notified us of this at 10 pm. Creating a problem for sleeping that night. The person who came to make the bed the next day was also an hour late.
There was noise in the unit from the restaurant below but the biggest issue was the massive renovations taking place in the unit below that started at 8 am. Think jackhammers. They claimed to have no idea of this but the notice was there when we checked in.
They offered to refund us the stay which we agreed to. That was changed to a partial refund once we checked out. Unfortunately this feels a lot like bad faith negotiations and left us feeling very poorly about the entire experience. I would never stay here again.