Even though are arrival time was 2 hours earlier than originally planned, Natalie cheerfully and efficiently arranged for someone to meet us at the apartment and walked us through everything. There was an initial issue with Internet access, but that was solved within 30 minutes. Apartment was clean and as pictured and described. Great location, quiet at bed time. Everything needed (linens, kitchen utinsels, etc.) for an enjoyable stay was provided. Great map, bottle of wine, and fruit bowl all waiting for us.