Ingrid is awesome - she gave us our own space and gave amazing tips for gelato/food which we wouldn't have gotten otherwise. Also, super happy the room had A/C and you could control how much you wanted! So important in scorching Rome! Also, bathroom was amazing and there was always hot water. In terms of the "rowdy outside noise" other reviewers are complaining about, that's total BS. You can't hear a thing in your Rome especially if the A/C is on! Thank you, Ingrid!