The manager was very professional. She met us and helped us get checked in rather late (we had flight delays), made sure we had directions to local attractions and places to eat, instructions for getting housekeeping done, and help with a few other items as well.
The place is in an excellent location for those who wish to visit many of Rome's most popular attractions on foot, have access to excellent dining, and also be relatively close to metro and rail stations. It is also relatively quiet given the location - perched up on the 5th floor away from much of the hustle and bustle of the city.