Paolo was extremely helpful from the moment we booked till when we left. He was always very professional and made an effort to ensure that we enjoyed our time in Rome. When we arrived, he gave us an overview of the city and sites (museums, ruins, stores, restaurants, etc.). The flat was spacious and clean. When I came time to leave, he booked as cars for our trip to the airport (at a lower rate than the city cabs). When I return to Rome, I will definitely be reaching out to Paolo again!