Everything was amazing! I highly recommend. Alice was great and even helped us with our bags. The apartment is really perfect and even better in person. Very very nice. Very clean. Great for a family. Incredible location. The only thing is that there are a LOT of stairs and you will be out of breath going up them, very steep towards the top. It was ok for us. We have a 3 year old and 6 year old. But if an older person were to rent that has difficultly with stairs or balance it would be a challenge.