Although airBNB was very kind at first, and the check in person was very kind and accommodating, the check in process was a bit tumultuous with the back and forth and not completing the registration all at first like I wanted. Again the person was very nice and tried to fix everything we didn’t like.
Once we saw the place, it was not 5 star for us and we left the kids there as we couldn’t afford more than 2 accommodations with the price of this air bnb as well.
There were bottle caps behind the bed , dirty tissues and mosquitos started biting us the second we were in the room.
The kids had some bad experiences with the cleanliness and the water turning cold in one of the bed room showers. Then the maid walked in once with out knocking. I tried to tell the airBNB staff these things, who told me the dirty bathroom was marked staff only, which it wasn’t, it was part of the apartment, and the other pictures i was forced to send of my mosquito bites and how dirty it was, were to no avail. I didn’t take the pictures when we first walked in as i had to immediately find other suitable accommodations after a long day of travel. I had the kids take pictures after and airbnb asked me to send pictures of my mosquito bites. I didn’t want to send the pictures, but i did think it was important to not charge luxe 5 star prices for a 3-4 star place.
I’m sorry to write all this, i never write complaints, it was just such a bad situation for everyone and we tried to make the best of it.
Again thanks to the staff for trying so much. Just not fair that I elected for such an expensive place for us all snd i ended up having to pay even more for an extra accommodation.