Giulia’s place was in an excellent location right by the Colosseum and was very clean with a comfy bed. Other than that, it wasn’t a great experience compared to other airbnbs we have stayed at. Giulia was pretty prompt with answering messages, but the feedback wasn’t very helpful. Some of this may have been an issue with translation, but directions were not very clear to begin with.
We were NOT able to use the wifi at all for our entire stay. The wifi was not working and we tried several times to plug in the router and restart it (per host instruction) but this did not solve the problem. We were not able to use data because there is very poor service in the area, so this was a huge problem considering we are not from the country and we had to look up places to eat, transportation, etc. Giulia’s housekeeper was not helpful in the slightest when we had asked for help with the wifi and offered to come look at it the next day (when we checked out). When the wifi was working (it worked every so often), it was incredibly slow and not working enough to be functional. Perhaps the biggest complaint is that they only offer one set of keys (we had 3 guests) and you have to use the keys to enter AND exit the building. There are 4 doors and gates to even leave the building. If someone needed to get out of the building quickly or if one person was out and the other inside (without the key), you would NOT be able to exit. This was a huge safety concern so for this reason alone we wouldn’t stay here again. Also, when asked if we could have a few more laundry pods, they said we were only allowed 2 for the 3 guests. They also only provided 1 extra toilet paper roll and it was a holiday in Italy so we couldn’t go to the pharmacy to get more (2 total rolls for 4 nights with 3 guests). They would not provide us with more when we had requested. We had to use napkins to wipe when we ran out. Another issue we had was that the water temperature fluctuated every minute or so and we couldn’t control it, it would go scalding hot and then freezing cold. Not all of the outlets worked either, or worked inconsistently. Giulia mentioned that some of the outlets were “controlled,” but didn’t provide any explanation as to how to control them. Giulia and her housekeeper seemed nice enough and provided video instructions for check in and check out, but there were entirely too many steps to follow and videos to watch so it would have been more helpful to have the instructions entirely in writing. Not to mention we were unable to check out properly because of having no service or wifi to access the check out videos.