I have spent 3 nights with my husband in this apartment. Despite a great check-in experience, and timely response to each of our messages, and the fact that they gave us the oportunity of late check out at no cost, the property has been far from what expected, including the last minute surprise from Xenia Property at the end of my review
Big issues for us are:
1. The bathroom is interior and has no air extraction. (And with the entrance door besides the bed headboard…)
2. The bathroom was quite dirty, external blinds full of dirt, old used sheets in the floor of the wardrobe,… when we comunicated the agency the issue with the cleanless the during our 2nd day of stay (I thought they needed to have feedback on how the cleaning person was leaving the property), I was blaimed for not having informed earlier,…
3. The “queen bed” is 2 twin beds together, with old spring mattresses that in my opinion need to be changed, they are past due,…
4. Missing small details to make your stay more comfortable: bedside lights, more than one (already started) toilet paper roll, wall paint refreshed,…I cannot review the kitchen as we have not used it.
What a surprise, when on top of this, after comunicating during our stay to Xenia Property that the toilet cover fell from the toilet while using it (while opening it actually) probably because the attachment was loose, they have just sent a request via airbnb for us to pay a new toilet cover!!!
They should spend more of money/energy on maintaining the rental property so that guests can have the best experience, and not try to actually take advantage of us by claiming,…