Very nice, stylish and spacious apartment in the middle of everything. From that side, a clear recommendation. However , the longer you stay the more you realise that the place is only superficially maintained without careful revision. The dishwasher is completely calcified. The Toilette never cleaned under the rim. The socket of the door lock is loose so you have to poke around when unlocking the door.
Stuff, everybody sees at first glance and which require little to zero effort to fix. But in such a nice place in the middle of Rome you don’t criticise too much….
However, after our first night, two issues became evident:
The air condition in the bedroom is extremely noisy so sleeping is impossible when turned on. Annoying if you have selected the place for its a/c because of 28 degrees inside after a hot summer.
Next to the building was a construction site with a rubble ramp. Work started at 6 in the morning. Again, no sleep possible.
So we politely wrote Laura in order to inform her about these 2 issues. Especially as this is a business Airbnb, not a private person sharing their space, you can expect professionell standards.
Of course , we understand that those problems cannot disappear just by magic. But from a superhost, I would expect to handle such issues professionally e. g. by discounting the rate if it cannot be fixed during the stay. Instead, Laura immediately suggested to quit her apartment to find another accommodation. While certainly being painless and expedient for her, this is perhaps not the way to live the spirit of hospitality. Being a family of 4, I was shocked by this blatant selfishness.
Finally, the outcome of our communication with Laura being negative, we decided to involve the Airbnb customer service, who granted a discount on the apartment rate.
To summarise, a great place under poor management which takes justified criticism personally instead of properly addressing them.