I was greeted by one of Michele's colleagues(?) to do the check-in (and also the check-out) procedure(s). They were very friendly and it was a quick & easy process. Michele then e-mailed me welcoming me to the apartment and to Rome, offering suggestions and reminding me of the house rules/policies and also explaining certain quirks about the apartment, unlocking/locking the door, the elevator, the electricity (if you stay more than 3 nights, guest pays for the electricity usage) etc. Everything was great, though. I have no big complaints at all. I'd recommend this apartment to others and I'd probably stay there again. Super centrally located!!