The apartment was easy to access with electronic entry. Also Elia is super responsive and tried to meet all of our needs. She really was a delight. It was a cute space. Also, I thought that the kitchen had a decent amount of pots/pans/dishes/etc. for the space.
Unfortunately, we had a few issues as well. As others have mentioned, due to the busy nearby street and single-pane windows, the apartment is loud all the time. Also, while most of the apartment was well cleaned prior to our arrival, the container beds were not cleaned out well at all - huge dust bunnies! When we asked for extra blankets, we were told to look in the beds. The covers were not useable due to all of the dust, and it made the floors disgusting when we lowered the beds after looking inside. In addition, unlike all of the other apartments we used in Italy, they do not supply an adequate amount of dish soap, which would be an easy thing to do for renters staying there.