Nathalie was very welcoming, she kindly met up at midnight after our flight arrived and provided us with local tips and added 2 nights to our stay last minute as our flights were different than planned. The apartment was great, perfect location, Monti is such a cool area and became our favourite during our 5 days trip. The bar downstairs is very cool, but unfortunately was quite noisy. As we visited in May we were ok to close windows and i used ear plugs which saved me from the noise but in the hotter months i think would be difficult to drown out the music with windows open which is a shame. Nathalie was apologetic about this and obviously is not her fault. It would not deter me to go back to the apartment but something to be aware of when booking. We loved everything else, and would highly recommend. Thank you Nathalie!