Bad experience. They were not responsible for almost everything.
Initially, I had a very bad experience with checking and they were not helpful for us as guests at all. Also, the they were rude on communication and accused me for not being clear, even though I have sent them a lot of messages with clear descpriton. They have texted me with different numbers in chats making the communication with them difficult.
And if they ask you to pay anything in cash, dont accept that.
Also, regarding the heating system- it was very bad!
I asked them for help many times, to raise the temperature and they just said we are closed today, and we will help you tomorrow.
As we know in winter days the temeperature of the room has to be heated. They had set the temperature at 19 Degree. It was very cold in the apartment, so we get sick after we stayed in that apartment for 3 days.
Even that, the apartment was pretty good, after these things mentioned I would NOT RECOMMEND THIS PLACE!