Elena was nice and helpful with us, eg. she helped us to rent a bike via phone in italienn :)
She has a nice cat, who didn't disturb us at all, bot those who don't like animals in a flat, should take it into consideration.
We didn't meet much with Elena, as we lest the flat in the morning and arrive in the late evening every day. But when we were together in the flat, she was really hospitable, well-minded and helpful.