UNBELIEVABLE. That is the best word to describe our experience in Rome and with Paola. Paola was immediate in responding to my emails and questions I had. She provided great information about the area, suggested restaurants, and went through the apartment with us, showing us everything and how it all worked. And the apartment- it was fantastic. Your own private staircase leading up to the apartment, literally three doors down from the Spanish Steps, and surrounded by the best shopping imaginable. We walked everywhere from the apartment- to the Pantheon, Piazza Novana, etc. We could have walked to the Colosseum, but it was very hot the day we visited there. The park a few minutes away is so pleasant and our kids loved renting bikes and exploring the whole park area that way. Paola has the apartment stocked with everything you could imagine needing, and there are instructions for all appliances. We ate our breakfast outside on the little patio and drank wine every night sitting on our bench that overlooks the Spanish Steps, watching all the people and business of the tourists going by. Extremely comfortable beds and linens. Rome has always been one of my favorite cities, and staying here with my family of four and all the the hospitality and warmth of the apartment made me love Rome even more. I would highly, highly recommend staying here!!!