Well I will first start by saying out of the 20+ time I have used airb&b I have never left a negative review. When we arrived we had a difficult time accessing the apartment. If you have cell service in Italy you shouldn't have a problem but if you don't and depend on Wi-Fi it could be an issue. When you arrive at the main entrence you must call Giulia via whatsapp for her to open the main door then again call her via whatsapp when your at the door to the apartment for her to open it. Nowhere did it mention this prior to booking. I ended up being able to use the Wi-Fi at the cafe near the entrance with the purchase of some gelato so we managed to get in. The place was very clean and the first night we had a wonderful time. After exploring the second day we arrived back to the apartment around 16:00 and there was no power. I tried flipping the 3 breakers located at the front do or but still no power. I went down to the cafe and used thier WiFi to call Giulia. After 2 hours of texting and calling using both airb&b and whatsapp I got no response. The room was pitch black with no heat or hot water so I wrote her and let her know we would have to find a differnt accomidation for the night. It wasn't until over 24hrs later that we got a response. Giulia said she was having issues with her phone and that was the reason for the delayed response. When I asked for a full refund for the second night she said that was not possible and said it was our fault for not calling a number she claimed was on a piece of paper in the apartment (nowhere was this number on the airb&b website). Unfortunately I will now have to resolve this issue directly with airb&b. Judging by the past negative reviews I have read regaurding Giulia's rentals which I admitt are seldom she never takes fault for anything and I'm sure this review will be no differnt. I wish Giulia all the best but unfortunately can't recommend this apartment with the way I was treated.