If you want to have a peaceful stay in Rome and be treated respectfully, pass this Airbnb.
My fiancée and I have used Airbnb a lot, and around the world, and this so far has been one of the worst experiences we’ve had.
Issues started from the moment of our arrival, where after traveling for quite some time, we were not even allowed inside to resolve a scheduling issue.
We showed our reservation, and the conversations we had regarding our three-day stay and aside from it not appearing on Carlo's calendar, there was no sign of cancelation. The reservation still showed up on Carlo's/Isabela portal. We felt it showed a great lack of professionalism and common courtesy to have us wait outside with all our backpacks and luggage after a long day of travel until he was satisfied with the booking agreement.
Moreover, the apartment does not currently seem to be in a rentable state. There seem to be numerous issues that should be addressed before hosting, and having more negative reviews come in, especially since this is a new listing. We hope with writing a review like this, the host uses it as an opportunity to see where improvement can take place and fix these things.
Things like
-the light switches not functioning properly,
-the showerhead being held up by a rubber band,
-the dust and debris falling from the patchwork in the bathroom
-the major stains along the headboard of the bed
-being a bit more transparent about the actual noise level of the apartment (with the church bells, trash trucks, and loud late-night crowds using the street below).
As we were exploring the city, we received accusative messages from Carlo blaming us for the leaking issue in the neighbor's apartment ( when the problem was actually caused because the apartment had faulty plumbing).
We are flexible people and, we could have overlooked all the problems listed above, however, the tone and offputting communication we had with Carlo did not provide for a welcoming experience.
Since the plumbing was faulty we weren’t able to use the shower and in the middle of a stormy night, we had to leave the apartment and find a decent place to continue our stay in Rome.
Luckily, Airbnb support was very competent in addressing the situation.