Our stay here was perfect for what we needed. We had an early flight and just needed a place to sleep but it was in a great location within walking distance to all the major sites in Rome. We didn't actually meet Paolo but we were greeted by Sergio who was absolutely wonderful. He showed us where to park out front and also accommodated a late arrival. We had unexpected car trouble and were later arriving in Rome than we had originally planned, but Sergio was more than accommodating. The place is very clean. We didn't see the other guests who were staying there as well so it was quiet inside. Outside area was very busy where we were.