When checking in, the host sent a person that had limited knowledge of the apt who gave bare minimum instructions. A washer was listed but didn't see one. When messaged host about it, replied that it was broken, which doesn't make any sense since there is no washer, period! I planned my stay in Rome without having to go to a laundromat. Not only is it waste of my time but also impossible to do since my stay was around the weekend when they close early or not even open. To boot, the entrance door had an old lock that was very finicky in the way it opened so we were essentially locked out for an hour trying to get in. The host simply told us to giggle the lock harder. It would have saved us a lot of grief if it was shown to us at check-in. In the end, we manged to figure out on our own after sweating in the hall way for almost an hour waiting for the host to arrive. When we message the host that we got it opened, he was eager to acknowledge and not show up. There was no shampoo or soap. There was only one roll of toilet paper. When asked where in the apartment we can find more, no reply was ever provided. The cradle for the hand held show was broken seemingly for awhile. So we had set the shower head down and pickup several times in a tiny shower stall. The whole experience was nightmarish. It's the kind of experience that always makes me hesitant about an Airbnb stay versus a hotel.