Cuz it is not a self check-in，we contract them 30mins before but they donot answer and when we arrival someone told us he will be in the apartment 10mins but we wait 35mins and also that day was 35mins，cuz it is a old apartment two rooms one was chaos cuz next to the street and one u can hear steps from the top and this room the wifi is not bad it is none，also the bathroom the shower place it is not good，we booked it 1month early and l think next time we l go to rome l will use same price to live in a Nh hotel or smt.