We arrived after 16 hour flight tired and hungry, the driver she arranged was prompt and friendly, and the woman she sent to welcome us arrived quickly. The room was very clean and surprisingly quiet considering it was in the middle of Rome. I wasn't sure when I booked how this could be, and it is because it is on an interior courtyard. As a mother traveling with my daughter I felt very safe and secure. We showered and napped and then walked all over Roma. Because there was a heat wave the air conditioner was very appreciated. This room is clean, safe, quiet and comfortable, I would stay here again without hesitation.