Flora met us when we arrived at the apartment and gave us a tour as well as a comprehensive review of everything we needed to know about the appliances, the amenities and the neighborhood. The location couldn't be better - within walking distance of just about everything - so many of the iconic sights, as well as public transportation including buses, trams and the Metro. I traveled with my ten year old grandson, so it was great having two rooms. When he went to bed, I could read and relax without worrying about disturbing him. Flora quickly responded to each of my texts, and was helpful in directing me regarding what bus to take where. She also arranged a taxi to the airport. This is my first Airbnb experience - it will not be my last!