Francesca is very kind and really helpful. We had a delay with our flight and she waited for us until midnight. She gave us advices where to go and where to eat. She was preparing our breakfast every morning. The room was cozy and clean. A bit far from city center but there is a bus and underground station near. About 5 minutes walking. On the ckeck out she kept our luggages in other room until the time we left. Our stay there was very convinient. I really recommend it. 😊