I did not get to meet Herve personally, instead it was Laura who greeted me at the apartment. She was so wonderful and helpful! She walked me through each part of the apartment from where to find additional fresh linens to what to do in case of emergency (fire extinguisher, etc). The location and apartment were perfect, we stayed (3 people) very comfortably with close proximity to a bus and metro line. However, we walked mostly everywhere as nothing was too far. Before arriving, Laura and Herve sent us a list of convenient places nearby for groceries, food & sight-seeing that was very helpful. Also, i arrived earlier than my friends and before the check-in time, Laura was very accommodating and let me leave the bag in the apartment while the cleaning continued. She even dropped me off at a nearby restaurant for lunch. On the last day, Laura called us a driver who picked us up at the apartment and took us to the airport for 40 euro, 8 euro less than the city standard. Everything was perfect and thoughtful - we were so happy to stay in this apartment and would definitely recommend!