Our low rating is based primarily on poor communication with the rental management. From our clunky check-in through our stay, we found Germana to not be attentive to our needs until we asked a second time, whereas she would focus on what our (considerable) needs were.
Our check-in had Germana sending us to a lock box around the corner from the building to find keys. Itself not an issue, we were sent there because in her estimation we had changed our arrival time and had to resort to a plan b. Again, not an issue on our part as we were easily able to enter the unit. But off putting nonetheless, as there was an underlying dismissiveness in the tone of her response.
Once in the unit we found that the hot water wasn't working, which was problematic as we had just come from a long day of travel. Once again, the response seemed incredulous, as in "how can there be no hot water?" Marcello, who we suspect is the owner, came by and then left to return with someone to have a look at the water heater. The unit was broken and had to be replaced, which would have to wait until the next day. As a consolation, I was led up to Marcello's home on an upper floor of the building, where I took a shower. My husband did not, opting to wait for the water heater to be fixed. Which it was, the following day. Germana offered to refund us an amount for the inconvenience. No such refund has been submitted.
Then the wifi went out. And again we received a response that the wifi works, that we should turn off and on- which we had done. Later than day we received a new network and password, which worked for an hour, and then not again. We were given a $25 refund for the wifi.
We decided not to bother Germana again and enjoy our stay.
The unit itself was fairly clean but dusty.
One of the towels had a 3" hole. We asked for more towels and were told that no more towels are available.
Of our three rentals on the trip, this is the only unit that we had any issues with.
Final analysis: the unit's location can't be beat- centrally located (although a number of blocks from Navona). Otherwise, we found the unit's pricing not commensurate with the attention to detail needed to charge such a price.