Our host was not there to welcome us but instead an employee I believe who was very methodical in ensuring we had paid the additional taxes and signed various receipts. Not exactly a warm welcome.
I have only used airbnb a handful of times but until now I had always had superb experiences. I have been lucky to stay in hoes and apartments that only outdid my expectations. Possibly due to a misunderstanding of the description I ended up paying for an additional apartment as the 2 bedroom suite we had booked was actually one bedroom with a pull out couch. While our hosts did offer us a small discount on the second apartment this was a long negotiation and all in all the stay was pretty disappointing. Only made worse by the emails we received upon leaving suggesting we had taken the towels with us!