To begin with, we arrived at the apartment and there was no one there to meet us. I pre-arranged the time we would arrive with the host who assured us someone would meet us at the designated time. After emailing the host and then calling the office several times, someone finally came to let us in 25 minutes later. This apartment needs much attention. The terrace has dead vegetation. The floors were quite dirty. There were spaces where there was dirt and dust bunnies. There was limited information on how things functioned in the apartment. It definitely did not look like the pictures that were on Airbnb. The air-conditioning unit had circuit breaker issues, turning off several times. The upstairs air-conditioning remote control batteries were dead. (My husband put in new batteries.) At times we had to sleep with the window open because of the air-conditioning issue. The street down below was quite loud, disrupting our sleep. The remote control for the TV was disgustingly dirty. The faucet handle in the small bathroom came off. After the shower flooded water into the next room, we searched on Airbnb for another place to go, but there were no 2 bed/2 bath apartments near the Spanish Steps that were comparable. There was no clothing rack to hang our laundered clothes; we used the railing and outside chairs. There was a dishwasher, but no soap. A washing machine, again no soap. There was an iron, but no ironing board. They sent a man named Andrea to address some of the issues, taking time out of our 5-day / 6-night stay in Rome. He changed the shower head but said he would not be able to change the seal for the shower. Water still leaked out, but not as much as before. He also brought us some supplies, (soap, toilet paper, wine glasses etc.). He said he understood our frustration. In the end, this apartment needed to be thoroughly cleaned and updated for it to be a reasonable value. This is the first time in all the years of using Airbnb that I’ve had to write a negative review. We are now in the process of getting a partial refund. I will update this post after the refund is resolved.