Tom communicated with us regarding transportation from the airport and was helpful in arranging transport to the apartment. Upon arrival, we were greeted by Evelien, who gave us lots of useful information about the area and was very friendly. The apartment is cozy and has a great central location in the Trastevere neighborhood, full of cool local bars and restaurants. Its central location made it ideal for exploring Rome's many renowned sites. All in all, a great experience.