Bedding was clean and comfortable, location was safe.
On the other hand, Pasquale was unresponsive post confirmation of the reservation. He was literally uncontactable from check-in til checkout - the building manager was the one who brought us in after seeing us stranded for the second time and at checkout, Olympia (his mother) was the one who helped advice on next steps.
Also, bearing in mind that Rome is an old city, the plumping was not great and hence the toilet in our room smelled.. Olympia kindly offered the common toilet for our use. Hot water goes out sometimes and takes a long while to become hot again.
Olympia, was a great help in making our stay more bearable. She is sincere and kind and always does her best to help.