Gemma was very responsive to my questions answering quickly. She sent good directions on finding the apartment from he train station. She had someone (Orlando) meet me at the door to the building. He explained the all the operations of the building and apartment and gave me some tips on neighborhood resources (supermarket, bank, etc). Orlando made a second trip to the apartment answer my additional questions as well. One afternoon I hired Orlando to drive me to see some wall art and graffiti in the outlying Rome neighborhoods - I am a street/urban photographer. Orlando was enthusiastic and took finding these sites as a challenge. My neighbor, Colette, was a joy. She and her husband live in the next door apartment. She always said hello and was charming and helpful and was concerned about my welfare.