Communication was great all done by email. Easy check in. Location is great! We walked to all the major sights. It is on the 3rd floor, no elevator. It was quiet during our stay. The bed was comfortable. The hope on hop off bus goes by just 3 blocks away if you decided to get around that way.
Downside the towels. We stayed for 4 nights and had only one bath towel each. I did an email request for more towels and unfortunately they where not provided. I ended up using the washer machine and having to air dry them (no clothes dryer) by hanging them over the railing, and to my surprise they dried over night. The washer machine is behind the bathroom mirror. I had a hard time trying to text Vladamir hopping I would get a better outcome for more towels but wasn't able to send out a text. Vladamir is the person who greeted us upon arrival and was a pleasant young man.