We arrived to find fresh cake waiting for us on the table, chocolates on the side. We found it very comfortable, very clean, everything in good working order. Very impressed and would be happy to visit again. I found I needed ear plugs to sleep due to street noise 5 floors below, the windows aren't double glazed so you can hear it. (I was pre warned by another review so came prepared.) It's a great area, with plenty of local restaurants. Only a 10 minute walk from the Vatican, 15 from Piazza Navona. There's a supermarket below COIN just down the street where you can get beer wine, coffee, etc. Overall a great centre - comfy and convenient and would happily use again, thanks Serena!