This was our first AirBnB experience, and it was very good. We requested their shuttle service from airport, and Roberta's son was the one that picked us up at the airport. He let us drop off our bags early at a 'not yet cleaned' apartment because the prior guests had just left early, and then walked us to a coffee shop as were were jet lagged after traveling to Rome from Mexico. When we came back in the evening that day, the apartment was clean and nice, there was a welcome bottle of wine from Roberta, and printed suggestions for local stuff they recommended. We tried several of their suggestions, and we enjoyed them.
The apartment included everything that was listed, it was nice, and the location was good. I would recommend the place to a personal friend going to Rome.
The only problem we had was the internet connection. WiFi connection itself was good, but internet access from the WiFi was unreliable. We ended up having to use roaming cell data to access the internet. I contacted Roberta about the internet problem, and she offered several suggestions that didn't work, but she was responsive to all my messages. As we failed to get the internet connection to work, Roberta thanked us for notifiying her of the problem, and said she will have a technician come in to investigate the problem.
My wife and me thought a lot about what rating we should give Roberta and her team for the apartment given the internet issue, but we do believe Roberta that it will be fixed, and we decided on 5 stars as we would be happy to stay there again in a future Rome trip. I am very comfortable recommending the place.