5 stars!!! Really good experience! I stayed 4 days, and they write me one day before, and help me with orientation tips in Rome from the airport without asking. The woman wait for me and she was very nice explaning anything. I ask her if there is any air condicioner 'cause i didn t remember it from the room descripción, and the next morning, Alessio brought me a new ventilator, really usefull, without asking again..The pay atention to every detail and answer fast to the mesajes! The last night, i had a plane to cach in the morning, but i left something in the room, so i had to write them at 5 in the morning and Alessio come to help me, and i didn t miss the plane because of him, i didn t expect that, he ever help me with a ride to Termini station so i can go faster to the airport. I was gonna give them 5 stars anyway, even if he couldn t make it to help me the last minut, but i m gratefull for it!! The room was very clean, i loved the bathroom, and the bed is confortable.It s only 15 minuts on foot from the Termini station and it allows u to go to every point of Rome from this point. I totally recomend it!!❤