I really do not know where to start this sad story but I will start by saying if you want to enjoy your stay in Rome, have a safe place to sleep with everything you need, value of your money, access to host when you need help then THIS PROPERTY IS NOT FOR YOU. So it’ started with the suppose to be host refusing to check us in earlier than 2pm which we understood but then getting to the area we found out it was located in a deserted place with bushes surrounding far far from the city as if that was not enough. Getting to the property: we found out the apartment was super old with dirty wall stains and 2 times smaller than the photos provided on Airbnb. NO MANUAL for WiFi password and no WiFi on site, had to start trying to reach out to the host for about an hour I couldn’t find or connect to a WiFi then later wrote me on that app that he has no idea where the previous guest kept the WiFi and didn’t know the password either as it is inside the WiFi modem. We had to start looking for that on our own before we later found it under the couch. KITCHEN: No dinning set up like photo, we had to eat and feed our son on the couch, no kitchen utilities like knife, pots, good plates then the cooker takes about 45mins to boil a small quantity of water which explains how slow. OMG, about the host: so the person I was chatting with on Airbnb ( who was the most non responsive with a non chanllant attitude) was quiet different from the main owner of the property, so when i called the number I found on this listing the person I spoke with said he is not in charge of the property so I asked the person I was chatting with on Airbnb app (named Branco)for his number so I could call him then he did.
This guy Branco’s only concern was the tourist fee of 3.50€ per person per night which he called tourist fee and kept asking for our documents which we provided our permit ID but said no DOB. I didn’t feel
Secure providing more information to this Branco guy because of his attitude, no humanity or compassion for his guest. Since 2018 I have been using Airbnb I have never had such a terrible experience like I did staying at this property. OMG like that was not frustrating enough on our last night at the property after we got back from the city (takes about 2 hours plus the time waiting on a bus), there was total black out (ELECTRICITY WENT OFF) at the apartment for about 35 mins while other apartments in the na electricity, just imagine the hash heat in a small cubicle with a toddler. This Branco guy shows no concern at all and was ordering me around on switching different electricity box up and down with no success until he contacted the host and we were asked to go out of the building to an underground to turn on a switch again and note that I mentioned that this property is located in an abandoned area with bushes. Now imagine I was alone with my kid, as no help came. So bad our experience in Rome turned unpleasant that we only look forward to leaving. Please know that I reported this listing to Airbnb support as well and include photos and all. For your own sanity avoid this property. To the host: please DO BETTER, I am a host myself and would never treat my guests the way I have been treated.