Paola supplied us with an abundance of information from the time we made the booking which included very precise details on how to reach the apatment by bus, train, airport ect. Details on places to eat, supermarkets and also on all the must see tourist attractions. She was there to meet us and show us through the apartment (which is truly lovely) and very thoughtfully left us with snacks, milk and wine which was much appreciated after a long days travel. She went over and above all our expectations and even booked us a car to the airport when we left. This was the 4th airbnb apartment we stayed at during our Italy trip and was by far the most welcoming and well equipt.