If you have one place to stay, stay here! The level of communication and details of information once there were so very helpful from Eleonora. She spent extra time sending me information and then sitting down with us to share what Metro to use or bus stop near her place. She shared her favorite restaurants and who could come pick us up for free and where to go for this or that specific item I needed. She had an amazingly clean place and even had milk and cereal there for our children’s breakfast the next day given we hadn’t yet figured it all out. From extra towels and soaps to slippers and coffee/tea on hand. She truly wants her renters to enjoy Rome and be comfortable. She is honest and she is very reliable. She wants to provide a service above and beyond what one expects and she did!! We left Rome tired from all the sightseeing and so thankful for all the assistance Eleonora gave us up front and also during our stay when we asked for assistance. Kindness does still exist in big cities—just come and see with Eleonora!