Massimo welcomed us with open arms and a big smile. From the first moment he was very helpful and assisted with everything we needed and answered all our questions. We needed unusual check in/out hours due to our flight schedule, and Massimo was able to help us with that as well. The room looks just like the pictures and we had a separate shower+toilet as listed. The building has an elevator, which is very nice considering the room is on the 4th floor. The room is in a quiet alley, which is well located: a minute's walk from the bus stop and the tabacchi shop where you can buy bus tickets, grab a quick Caffè and a pastry/sandwich/pizza. The bus there takes you to Piazza Venezia, a perfect location to start most roman day trips and sight seeing tours. I would say 98% of our expectations from the listing were met.