This is the worst experience since I’ve been using Airbnb (5 years aprox), this host let us outside the apartment for one night, we slept in the stairs of the building, we had an inconvenient and let the keys inside, although it was inside the “attention hours” (even if it was an emergency I think the host should be more interested), she never picked up the calls, her emergency number is from the luggage office that is in front of the building with hours (9am-7pm) and the numbers they gave to us, never someone answered, I don’t even want to think if this was a other level emergency (robery, fire, etc). She is a host that is not interested and she deliver all the things to the people who work there, it’s ok but maybe she should care a little about the people that are paying for a service. I’m requesting a refund of the night she let us out because she didn’t gave me what I payed for. And what a shame, because the apartment and everything was really good. Hosts like this should never exists in this platform.