Ginerva was easily contactable, messaged us letting us know the arrangements a few days before. As she was away she arranged a friend to meet us at the apartment and was able to accommodate meeting us earlier than originally planned on our arrival as we got their early. Nice apartment in a really great location. 2 minutes walk and you are in a wonderful area full of great restaurants, cafes and bars. Very cool area which we loved. Also a shirt walk over the bridge into the centre of Rome and all the main attractions. We walked everywhere and had a great 5 days!