Prior to arriving at this flat, we had communicated with Roberta via email. She was incredibly prompt with her replies and very helpful. Her attitude toward us was "don't worry, I'll take care of it" and she sure did.
The apartment is perfectly located, well stocked and absolutely lovely. In an old building the flat has some historic touches but has a very open and spacious feel to it. The appliances and furnishings are modern and well kept.
We had one problem when we couldn't make the lock work perfectly and within minutes, Roberta had answered our message and had someone there to assist. (It turned out to be user error--mine). That type of quick and efficient response is an example of the type of care Roberta gave us. She really made our stay in Rome very special. I would highly recommend this apartment