Laura was very responsive to emails prior to my travel to Rome, and Carlo was really great in waiting patiently through a flight delay despite a late evening arrival, and then offering to take me to a nearby grocery that was open late. He offered several tips on the area as well. The apartment was well-appointed and very clean, and the sofa-bed was extremely comfortable, a very pleasant surprise--as sofa-beds generally are not good for my back. The location is perfect--close to everything yet quiet. There were no surprises at all, other than very pleasant ones at the apartment, and the thoughtfulness of the hosts, who had also left a little olive oil, salt, tea etc.-- it's always nice to have a few essentials at hand. I hope to stay here frequently, as I anticipate traveling to Rome quite often!