We had several problems during our stay here, & the service just wasn’t good. We’ve never had a complaint, or a bad experience on Airbnb before, & have never written a bad review. But we were very shocked with this Airbnb & the service because it looks very nice & has some good reviews. The kitchen & sink & shower drains were all clogged & didn’t drain properly. And you could see that the Air Conditioning was very dirty, it didn’t even work part of the time we were there, & it made us feel sick from the dirty air! There was no toilet paper at all, or paper towels or tissues, so we were left with nothing. When we contacted the person in charge of our check-in for help to get toilet paper, they were unfortunately very rude & didn’t help us at all. He told us to go buy it ourselves. Except all the stores were closed for the evening, & we had to wait until the next day to be able to go buy toilet paper. I’ve never stayed at an Airbnb where they refused to help or even provide toilet paper which is just an essential & common courtesy. This Airbnb provided less than the bare minimum of things. One day, our friends were locked inside the Airbnb by accident. We didn’t know that if you lock the door from the outside it can’t be unlocked from the inside, even if you have a key. We’ve never seen a door like that before. So they were trapped until we came home to let them out. That is very dangerous, because if there was a fire & the door was locked & there were people inside, they could’ve died. The location was close to the metro & Vatican, but sadly that was the only thing we enjoyed about our stay at this Airbnb. When we told the hosts about the problems we had, they didn’t apologize for the inconveniences, or dirty AC or clogged drains. Instead they said we were the ones who misunderstood & put the blame on us. We were very surprised & disappointed.