Great communication from the get go. Videos to explain how to access the apartment/room. Great book of recommended eating places in the room also! Dario and Marcus were on hand via WhatsApp to answer any questions :) the location is incredible, walk out of the door and look left and you'reat the Colosseum! Be sure to check out the roof terrace, we enjoyed an ice cream up there on our las night (tip, go to the gelato place a few doors down...so good!)