This place was in the heart of Trastavere and very beautiful. Photos live up to how it looks. Step right out of the door and you are in the action. IFlat met us at the apartment early to check in which was nice. Only one complaint was on one of the beds there were not clean sheets. When I informed iFlat and asked for new sheets I was told there was a fee. That seemed strange and unnecessary. I was told I needed to send photos of proof. When I did send the photos, only then did I get clean sheets but no apology for the inconvenience. This might have been a cleaning company issue but still it reflected on iFlat. This incident was the only thing that really rubbed me the wrong way. I felt like a customers request should just be met especially when it comes to something like sheets. Customer service was just lacking here.