Sometimes things go wrong, it is how you respond that matters. Things went wrong. Host arranged a driver for us, very nice but driver was late, parked on opposite side of airport, van was dirty in and out, driver was talking and texting and not paying attention, cars beep at us, we are telling him the lights green...bad start. Greeter for check in was late, we are standing on the sidewalk waiting. We get in, many lights do not work, windows are stuck open or don't open. We consider not staying but our Greeter was very nice and using his phone saying he was working on finding solutions and 3 bedrooms are hard to find last minute. We stayed. He left and we never heard from him again, the foyer stayed dark, and we rigged windows. The place is not very clean, dust is one thing but old cheese stuck to kitchen tools is bad. The dryer does not work. The shower head should have been replaced 5 years ago. Paint is peeling is several locations. The are no basic appointments like soap or coffee and more. Things happen but when you don't communicate or try, we know that you don't care. 1
Really good location but I will not stay with this host or management company, Clean BnB Roma Team again.