After reading all the positive reviews we had optimistic expectations of this apartment and the "Superhost". However, overall the experience was a disappointment after disappointment. Initially, the communication between the host SpaceIdeas was perfect and timely but leading up to the date of check-in we were essentially left in the dark. We were provided a Whats-App contact which I messaged the day prior to check-in to ensure a smooth process but my contact attempt was not acknowledged. On the day of check-in we turn up during the timeframe to be greeted in person at the apartment as agreed but alas nobody was there to greet us. We messaged through AirBnB and tried to call the Whats-App contact for over an hour. We ended up seeking refuge in a nearby bar. Complete radio silence from SpaceIdeas. It was only after we decided to check on the apartment one last time that a man named Danilo answered the doorbell to let us in. I voiced our frustration by the lack of communication and the anxiety of being left stranded for over an hour with our luggage in a busy street on a piping-hot summer’s day, expecting some form of explanation and/or apology. Danilo did not appear sympathetic at all nor did he apologise for our subpar experience. All he offered was to forward our contact to another person for future communication if we needed, but alas this never eventuated. The only redeeming factors about our stay would be its central location and good AC. Overall, the quality and value of this stay was well below expectation.
Positives:
- Spacious room each with its own ensuite
- Cleanly apartment
- Good air conditioning that can be individualised for each room
- Comfy beds
- Separate keys for each guest
- Great central location
Negatives:
- Extremely poor communication during check-in
- In the master room, the desk light and rain shower-head was not working
- In the smaller room, the shower drain was not working which prevented showers longer than 2 minutes as it would flood
- The building has an elevator but still requires use of some stairs (not advised for those with mobility issues)
- Small kitchenette