Carla was a wonderful host. She arranged for a driver to pick us up at the airport, met us at the apartment, and made sure we had everything we needed including some great restaurant recommendations. One of these (da Enzo) turned out to be our favorite restaurant in Rome! She also had a map for us, and made sure we knew how to use the laundry machine and heating system. The apartment is comfortable. We visited in winter and it got cold at night but the bedroom stayed quite warm, even without the heat on. She keeps the apartment stocked basically like a hotel: clean towels and sheets, soaps, shampoo, coffee and tea, and even laundry detergent and dish soap. We wanted for nothing. Highly recommended! She could not have been better!