It was very easy to communicate with Agnes. She was prompt and to the point. She could not meet us for our entrance to the apartment but her nephew took care of that perfectly, and helped us with the luggage. In Italy one will always have to be "checked in" as hosts need to take a copy/photo of all passenger's passports.
The apartment is well located and close to the station. We walked (15 minutes) there to take a bus to the airport at the end.
The apartment has most of what one might need, but needs a bit attention to detail.(There is the dish washer but no detergent for it, by example). The washing machine was easy to work out and clothes got air dried pretty soon.
All in all is a great location and very easy to get in and out as there is an elevator (a few steps before getting to the elevator), though there is one set of stairs from the elevator stop to the apartment.
The apartment is QUIET. The AC worked well. Lots of storage space. I wished for more hangers,though.
Before going to Italy, I read everywhere not to carry a large suitcase. It is good advise.
Liliana