Our journey throughout Italy was great up until this point. Very poor communication from the start. I had contacted the host through Airbnb, WhatsApp, Email regarding our stay. I did not get a response until the night before our stay ("due to an error we have with emails") and we were traveling internationally. We contacted the host again in the morning and arrived early to drop our bags off at 1100. We were not told until we contacted the host at 1400 (check in) that our room was not ready due to staffing problems that occurred in the morning. Our room was ready about an hour later. And after discussing our situation with the host we were essentially told its no big deal that we checked in late and that the host is not responsible for the lack of communication. Throughout the conversation the host was blatantly disrespectful to my wife. And after all the A/C control is broken and the tub was in rough shape as well.