Chiara and Lucia are perfect hosts and I am grateful to know them. The unit was exactly as described, cleaned immaculately, and in a fabulous neighborhood. They arranged for a car to meet us at the port and bring us to the unit and even to the airport for departure which was very thoughtful. They stocked the refrigerator with milk and juice as well as a gift basket of cookies and croissants, above and beyond the call of duty. The kitchen and appliances all functioned well and we enjoyed breakfast and one dinner in the unit. When we were confused how to work the clothes washer, they were quick to respond and helped us. All in all I cannot recommend them enough. They are responsive, considerate and really have their act together. They even provide a laptop and Internet for guest use as well as guidebooks and a personal notebook explaining where market, laundry, arm etc are in relation to the unit.