The only problem is accessing the front door as the lock is extremely stiff. I think that others had had the same problem, trying other keys - there were four in total (front door, lift, door to balcony and door to apartment) in case they had chosen the wrong key first. We did this and the key to balcony broke in half and we weren't even forcing it. We had to call Guglielmo who called his sister who returned within about 20 minutes and gave us a replacement. So, all-in-all a good service.

Apart from this, this is a fabulous apartment in the best place in Rome right on the doorstep of St Peter's. The street, itself, has numerous restaurants of varying types so you don't have to stray too far for a coffee, a beer or a pizza - or even a pretty classy meal.

I would definitely recommend this to anyone visiting Rome.