Giacomo was very welcoming and always quick to respond to my emails and text messages. The apartment, although small, is very clean and well-designed, with modern appliances and a great bathroom and shower. The neighborhood is, of course, fantastic -- safe and near all amenities, and reasonably quiet (and when the windows are shut, you can hear hardly any noise from the street!). My wife and I chose this apartment because it is near the Villa Borghese gardens, and we were traveling with our 18 month-old son; but we were glad to find that the Piazza del Popolo (right up the street) is also a good place for a toddler to run around; and there is a children's activity center (the Explora) not too far away, which our son loved.