This place is very clean, updated apartment , great for a group , wonderful location, very pretty apartment however it does have issues : WiFi did not work- username / password. There was no simple items such as soap or trash bags. They left one Roll of already used toilet paper and no extra rolls. I paid and booked for two rooms and bathrooms, & the second room was unavailable and the cleaning women didn’t put the bed sheets on the bed or didn’t clean up the room for me to use. Cleaning lady said I can only use one room, however I paid for both rooms. Within 5 mins of me getting to the air b n b all the electricity of the apartment shut down/ off. The lady showed me where the breaker was to fix this issue if it happened again, which is not what I paid for. Also the cleaning lady told me that I had to pay her extra because I made her wait 2 hours, however I told them I wouldn’t be able to check in till 5pm and that’s the time we agreed on. She was apparently at the air b n b since 3pm at her own choice and then choose to charge me. Communication and any help needed wasn’t very slow and not easy to get in contact with the host. I had to call the cleaning lady for issues and she was very frustrated and told me to not call back for any other issues because she is tired. Finally, I asked to drop off my luggage early about 3 days in advance, the host said yes I can and that he will call me the day of my travels, he never called me ... I messaged him 3 different times and no response. I had to pay for luggage storage on the streets of rome and then I went to explore. Finally , the host got in contact with me at 1330 telling me I had to check in at 1500, however at this time i was already on the other side of Rome and I wouldn’t be able to leave the tour and get there at 1500, I told host I will be there at 1700, which then he asked me , “where am I ?” As if he was frustrated that I wouldn’t just leave the tour I paid for at there convenience. The whole experience was not great, I travel around the world a lot and this air b n b is very pretty , clean and great location however the small things that really count and the hospitality was terrible.