The apartment is exactly how it appears on Airbnb. Carmen is a wonderful host. She allowed us to drop off our suitcases before check-in time so that we didn't have to drag them around during our first day in Rome. She even apologized that the apartment wasn't ready earlier than check-in time. The apartment was very clean and worked very well for two adults and a 13 year-old boy. The location was fabulous-not far from Roma Termini with plenty of little shops and a supermarket near by. Carmen had a wonderful binder with directions to anything you may need during your stay. I highly suggest Gelateria La Romana-it is a 3 min walk away and it is wonderful. Don't be put off of the line is long-it goes fast. Carmen also recommended several places to eat near the apartment. We did use the kitchen for breakfast and a late snack. There was espresso and spices that one may need. We did not need to contact Carmen for any reason, but I am sure she would have answered promptly.Carmen gives excellent directions to the apartment. I would highly recommend her to any people traveling to Rome and would definitely try to stay at her place again if I am fortunate enough to visit Rome again.