This apartment was just like the pictures. When I had an issue with the hot water, Maurizio responded right away and followed up to make sure the problem was resolved (it was a switch I’d accidentally turned off in the bathroom). Also my original flight was cancelled so I didn’t arrive until almost midnight but he arranged for someone to be there to check me in. There was a small fee for late check-in but I believe it is mentioned on the listing and I was happy to pay it. Overall, the place was a great value for the size and location. Also it was nice to have an elevator (I stayed in many walk-up apartments in Europe), and the doorman downstairs was helpful and friendly.