My wife and I had a very bad experience as we were directed to different room and to a different address from the one we had booked. The walls in the new room were dirty and the bathroom was not private as it was a bathroom outside the room and you had to cross a common kitchen area to get to it. We were extremely upset. We left immediately and had to go to an expensive hotel, while there was torrential rain throughout this time.
In particular, after sending Silvia two telephone messages as she had requested, one that we had arrived at Fiumicino Airport and one that we were at Termini station, when we arrived at our designated booking it took several attempts to finally access Silvia's partner, Pasquale, on the phone. In the meantime I saw that Silvia had sent a message between our two messages, saying we had to go to an entirely different address Pasquale came eventually outside our originally booked address to take us to the new place that I described above. I have a feeling that this is a scam that they used frequently in the past.