Our family of five stayed in Francesca’s place for four nights. Communication was very good, once I messaged her on WhatsApp using the phone number in the listing. She very kindly let us check in early after a red eye from the States, which was awesome. The building is gorgeous and historic and the location was outstanding - convenient to lots of things but also quiet and not mobbed at night like the center of Trastevere. The downside of the 800 year old building were some modern inconveniences. The layout of the apartment was a little bit challenging ( all the rooms are on one side of a long hallway). The living room is not air conditioned and not really usable in the August heat. The kitchen and bathrooms are very small. The third bedroom has a somewhat jerry-rigged portable a/c unit that had a tendency to go off in the middle of the night. But all in all a very enjoyable stay - beds were comfy, and there was lots of space.