We loved our stay in Rome. Nicolanna was awesome! She let us use her driver who picked us up on two separate occasions at the airport and also took us on a day trip. She stocked the refrigerator with food for breakfast. She had shampoo and soap in the bathrooms. She was very responsive and friendly. She made all of our dinner reservations. The space was perfect. All the beds were comfortable, the showers were hot and we had plenty of water, the living room/dining room was great. The apartment was SUPER clean.