This was the worst Airbnb we have ever experienced! I’ve traveled to many places and had stayed in so many different locations, but I’ve never experienced worse treatment until this place. It makes me sad that things had to get to this point, but I had to write this out. Please read until the end in order to learn about the owner’s terrible attitude.
1. The apartment has lots of visible mold in both bedrooms. The entire place smells like mold every time you enter the apartment. It’s not safe and/or ok to rent out property with mold issues. It’s health hazard.
2. Only one bathroom had hand soap. That was very weird, especially during covid 19 pandemic.
3. The place is not cleaned properly at all. The floors were dirty, there was dust and other people’s hair around.
4. The pillows were of such poor quality, they were literally falling apart.
5. The heat had to be controlled ONLY by the owner. We had to text the owner and ask to turn up the heat because we were freezing. That’s insane to me.
6. The window in the living room has absolutely no privacy and you can see into the apt from the hallway. It was very uncomfortable and unsafe for us.
7. Apartment hasn’t been upgraded in a very long time. Things are worn down, pillows are old, certain things are chipping on the furniture, kitchen didn’t even has napkins.
I used to host myself and i just felt extremely disappointed that the owner had zero concern for people’s comfort in this listing. We saw the positive reviews and signed up, but honestly it was a huge mistake.
The absolute WORST part is that when we reached the owner about mold, soap and dirty floors- they texted us back and called us pretentious and spoiled! I have never seem this before. We asked to give us a partial refund, since we decided to rent a hotel instead and the owner refused at first. Then they said ok to two last nights of PARTIAL refund, but after all the fees and cleaning fee, ironically it was coming to a very small amount. We left to the hotel, but kept the reservation, so we can write this review. There has to be consequences for such outrageous behaviour.
The icing on the cake is that the owner came with two guys two days before our reservation expired, and started harassing us at the apartment. They waited for us inside the building, then after we came inside apartment to get our things and head to the hotel they started knocking WITHOUT TELLING US THEY ARE COMING. One guy walked which we never had seen or heard from before. Mind you- Agatha was somewhere in the hallway and didn’t even introduce herself. This guy walked in, didn’t show us an id or tell us who he is! He immediately started telling us - show me what’s wrong the apartment, what is your problem, etc. we showed him the mold, told him about the soap, the privacy window, the messy apt- he interrupted me at least a few times and said mold is not really a problem. Everything else is not really a problem too. He said one soap is enough for two bathrooms and that we are asking for too much and show just use sanatizer. He was extremely rude, unprofessional and we STILL don’t know who he is!!
To top it all off- after those mysterious guests left we stayed at the apt for an hour before we left to the hotel. MIND YOU WE PAID FOR THE STAY, BUT STILL LEFT 2 DAYS EARLY. I can’t comprehend what gave them to audacity to barge in on us before our reservation didn’t even end! When we came downstairs one hour later - they were standing right outside the building and as soon as we got into our cab, they went inside to get to the apartment. I HAVE NEVER SEEN THIS TREATMENT BEFORE…it was honestly a disgusting experience, we felt harassed and definitely disrespected.
I am reporting this situation to the air bnb. Additionally I will be thinking twice before booking something on this platform again. Staying in the hotel is much more reasonable at this point. I have never felt this upset about my travel experience. This is the longest review I ever had to write. Please don’t book this place if you want a peaceful stay in Rome without mold, dirt, controlled heat, terrible host and so on.