Patrizio is very friendly and makes everything within his reach to help you. He doesn't live at the property but rents all rooms, it wasn't a problem for us, but it does have the feeling of a mini backpacker/hostel, so be aware so you know what to expect. My only problem was the shower, it goes from very hot to very cold every 10 seconds which is not very relaxing after a big day walking in rome. The place is clean, easy to go to and from places, comfortable bed.