Alessia was extremely accommodating! I was unable to meet her but she made sure to have someone else meet me at the home. Checking in and out was a breeze. She was also available by phone anytime needed. The home was in an amazing location! My only issues were with the inside of the home. The home smelled like mold, which can be harmful to your health. Also, the A/C unit turns on but does not cool the room. Lastly, the bathroom door closes but is extremely difficult to open so we had to leave it open at all times, which was very intrusive in terms of privacy.