Roberto was very responsive and prompt. An issue with the clothes washer was dealt with an offer to send out our clothes. This was appreciated as we’ve been travelling for a while. The location is great once you find your way around. The closest Termini exit has the grocery store at the bottom of the escalator. There was a heat wave and thank goodness for the air con which made ends of long days enjoyable. The welcome gifts of wine and snacks were a nice touch. Thanks again!