DON'T STAY HERE UNLESS YOU HAVE TO! It sounds a lot better than it is. Unless of course you don't mind dirt, discomfort and broken appliances in favor of a great central location, that is. This apartment was not clean, not comfortable (beds hard, towels as thin as sheets, kitchen barely any usable items to cook). The experience we had as guests (4 adults) was of being processed through a high volume flat where the clear objective was to get as many tourists as possible and extract as much cash from us as possible (see below). Again, the location is great, and that's the saving grace. At the time of this writing we have filed a formal complaint to airbnb to request some reimbursement, which we had to escalate because the host refused to compensate us at all despite our detailed request listing all of the sub-par aspects. Here are some more details: PROS - the communication is very automated and responsive. - the flat has a wonderful location right in the heart of everything in old Rome, super walkable. - the flat is safe and quiet. CONS - The flat is a business being run by several people, not an owner operated operation where you're actually interacting with one person who is accountable for the quality of your stay. We had messages from the host, then the host's agent, then the welcome agent - you get the idea. It's a business, and you are the meal ticket. - We were charged a "tourist tax" added after the initial booking, so it's basically like a hidden price increase. Listing says one price, but really, you'll be asked for a lot more. Be careful! We were charged one tax u[on booking "so sorry can't negotiate as I am not the owner" being the message back, then another tourist tax upon arrival, and then another fee for arriving on a Sunday. The host says all of this is in the "fine print" when you book, but any regular airbnb user knows this is sub-par behavior on this platform. A positive user experience includes a clear upfront pricing with very clear communication with justification for extra charges thereafter. - It's dirty! walking in stocking feet on the floors left dark grey socks; there were literally dirty unwashed plates in the cupboard; a toothpaste cup with soapy scummy stuff on the bottom, grungy bathroom. Clearly hadn't been thoroughly cleaned recently. - It's poorly stocked for real use. Kitchen had I think one large mixing bowl and no small cereal or eating bowls; two pots, one large and one a little bit larger; one old peeling non-stick pan; a few random culinary utensils. - Oven didn't light, needed a lighter to light, lighter didn't work. - Dishwasher didn't clean plates. Like not even just a little bit filmy; plates came out looking exactly the same as they went in. - No instructions provided for use of appliances; not intuitive and simple to use so this...