Francesca responded quickly prior to our visit and was there to check us in when we arrived. The apartment was clean and modernized and the washing machine and dishwasher were very convenient. The location was amazing - close to so many things in Rome and on a nice little square. People with children should know that since one of the bedrooms overlooks the square it is pretty noisy until late at night. The other bedroom is nice and quiet. We stayed in a number of places in Italy and this one was our favorite.