The apartment is in a beautiful building perfectly located within walking distance to the main points of interest of Rome. It is very clean, the beds are comfortable with very hard mattresses. The Wi-Fi works well.
On our arrival on Thursday one ceiling light in the living room, one light in the shower room and two bed side lamps (out of three) were not working. There was no electric kettle, no sponge and no tea towel in the kitchen. Monica and Michaela were very responsive and the next day everything was fixed and they brought a second set of keys that we needed.
Friday we switched off the three air conditioning units when we left but when we switched them on again no cool air was coming out. Monica came back Saturday with the extra towels that we requested (which was nice) checked the A/C and said we’ll have to wait until Monday for a technician.
On Monday the technician came and when we returned the A/C was working and the apartment was nicely cool. The next day we switched it off when we left and on again when we returned but unfortunately once again no cold air. We know how to use the only remote control (which by the way is seriously damaged and holds with sellotape)
As the apartment gets really warm we had to sleep four nights out of six with the windows open. When the windows are closed the apartment is quiet because the soundproofing is very efficient but once opened it is very noisy due to the restaurant just below (we are on the first floor) and street noises almost all night.
Tuesday we asked for a late check out the next day our flight being in the evening. Monica and Michaela (who in fact are not the owners but the company that runs the rental) said it was not possible because someone might want to rent the apartment the day we leave, which is logic. They nicely offered to take care of our two suitcases and bring them to their office and even gave us a late check out at 1pm instead of 11am. I thanked them and suggested to leave the luggage in the apartment and only take them away in case a rental would occur. We agreed on that.
On Wednesday we texted them at 12:25 am that we cleaned the dishes, took the garbage out, left our two suitcases in the living room and are leaving the apartment. As we had left our medicine in the suitcases, because we didn’t want to walk around in the heat with them, we informed them that they had to be kept in a cool place and that if the apartment gets rented to let us know and that not being far we would rush back to pick up our luggage ourselves.
At 2:20pm they sent me a text blaming me that they had to decline a booking because our medicines could not be taken outside! They send me a screenshot of the booking request made at 12:45pm which in fact seems to have been declined because the guest wanted to pay cash. In any case whatever the reason I replied that they should have informed me as I said and that we would have had plenty of time being 10 minutes away to return to the apartment before the check in time at 3pm.
They responded that the check in is 2pm (it is not true, it says 3pm on the website) and that I could have taken my medicine to their office only 50 meters away (it is not true it is 400 meters).
We had left some food in the fridge because we don’t like to waist it and often the cleaning people enjoy having it but we forgot to tell the owners, so we threw it away.
Finally we left the apartment at 4:30pm after having switched off the bathroom ventilation that someone had left on.
I think we have been very understanding. We haven’t been mad at the owners because the A/C was not working. When they said that it is up to the guests to inform them that the lights are not working and things are missing, we didn’t point out that it was their job to check that everything is okay before renting. Also we didn’t point out that there was no hydro-massage tub as advertised but just a regular tub with a hand shower but no shower curtain, just the rings.
Besides the A/C not working we had a nice stay in this apartment which I can recommend. Monica and Micaela are reactive and I would give them the benefit of language communication difficulties to explain the misunderstandings with the check out.