This was my first use and stay in an Airbnb. The hosts (Isabelle and Simone) were very responsive and proactive in their communications which gave me comfort, especially in a new country. The Airbnb was as described and very clean. The location was amazing, steps away from Trevi Fountain and walkable to many of the local attractions. Isabelle provided detailed instructions, sent a list of recommended restaurants and sites, and arranged for a taxi van to the airport for our departure.
For a family of five with three young adult children, it was a bit tight but the location was well worth it. I was surprised by how quiet the unit was at night given the location. It does take several minutes for the hot water in the shower to warm up as others noted.
Overall, a very positive first experience with Airbnb thanks to the great hosts. I would highly recommend this unit for the location.