Francesca’s place is bright and clean, with high ceilings, more spacious than in the photos. All the amenities worked well, and the well-equipped kitchen had all the basics we needed but two (no paper towels/napkins, and no sponge).
When we thought we had a clogged drain in the bathroom, Francesca was super responsive. She was also very understanding when our travel plans changed only 14 days from arrival. We didn’t get to meet her at check-in, but her colleague Alex was polite and efficient.
The location (Prati) is in a non-touristic neighborhood, but still close to the Vatican, Villa Borghese, and Castel Sant Angelo, with local cafes and markets nearby. A nice, safe spot outside the bustle.
There are two things I would note. First, if you like a firm innerspring mattress, this is a medium memory foam bed. My wife likes to sink into the bed, so she slept well. I didn’t sleep as well. Also, probably because of the building’s age, you do sometimes hear your neighbors above, etc. We were glad we had earplugs. The good news is, because the apartment faces a courtyard, there is zero street noise.