We were tired when we arrived in Rome, it was the end of our trip. Andrea went over and above expectations and met us at the train station, drove us to the rental and helped us with our luggage. We were early, so he allowed us to store our luggage there until check in time. Explained where the most popular sights were and how to get to them. Our first night, we were a little chilly, he was good about bringing more blankets and raised the heat. Again when we left, he was there to help us get to the train station...not part of the deal but we were really thankful! The rental exceeded my expectations as well. Very clean, nice and seemed new. Beds were very comfortable. The shower was quite small, maybe 2 ft. square...for some people this may be a challenge.