Farhana was very helpful from the beginning of our stay until even after. We arrived and he gave us a map and detailed instructions how to get to certain attractions with estimated fares and times. When we left, we were able to leave our luggages for a longer time after check out and even booked our taxi to the airport.
The room was as shown in the pictures, the showers had great pressure and hot water. We had a room with a balcony which was amazing since it allowed us to breath out as well.