Riccardo and his mother were both super sweet from the moment we arrived to the moment we left. He was always reachable if we needed anything. He was very informative about Rome & what to see. The room was cozy & the mattress was soft! The towels were also nice and fluffy (which for Europe is saying a lot since every where we've been has had thin, air dried towels). The tram transportation into & out of the city was easy enough to figure out. I'd recommend. Thanks Riccardo!!