DO NOT stay with this company (Lele), my two girlfriends and I were left with lasting distress. Heres what happened:
On our second day in Rome we were broken into and robbed(£400 worth stolen and all of our stuff gone through).
We were frightened and questioning the safety and security of the apartment. The intruder/s must have got through the street door and then found their way through a courtyard with multiple staircases up to our apartment which was on the third floor at the back.
We called the Lele(the host) in great distress only to be met with a man who was absolutely unconcerned. He also began to suggest that it was our fault for not locking the door properly, however on check in we asked (one of his numerous) staff how to lock the door and were told that it locks by itself. He did, however, to move us to a different apartment after we requested to do so.
The apartment we were moved to was insecure (the street door was broken and left open), the apartment also had no WiFi or service to contact family, the police or Airbnb.
The morning after the burglary (in the new apartment) I was woken by the noise of two men trying to get into the apartment with keys. Afraid, we called Lele who again was completely dismissive and said that it was simply men who work in the building.
We returned home one afternoon to the door wide open and a man sitting on the bed trying to fix the wifi. He left shortly after we got back, unsuccessful and that was the last we heard of the wifi trying to be fixed.
Lele failed to communicate that numerous men had keys and could enter at any point.
However, we attempted to moved past this and tried to enjoy our last few days.
The final straw was when we returned home that night to find that the faulty street door was locked and we had no way of getting in. We were locked out for around an hour. We decided to call Lele as it was then 1am and we were left scared AGAIN.
Lele said to us that “we were surely joking? If we were so scared to be on the street locked out why did we leave the apartment in the first place?”
After this we decided we couldn’t stay with Lele for another night. The man, who we never actually met, ridiculed us and left 3 young girls unsafe on multiple occasions.
We have provided Airbnb with proof of this whole experience but it seems to us that they simply do not care.
Please take this seriously and think twice before booking with Lele.
Thanks for listening.