Alex was quick to respond to questions. Having a washer in the apartment was very useful. Having AC made the stay so much more comfortable. Alex left a list of recommended restaurants, bars, ice cream shops, and grocery stores! We loved that. We were able to try out a few restaurants and they were great. Italy has a tourist tax they charge and require visitors be registered with the country upon arrival. We were aware of that info prior to coming. But Alex went about asking for the money and passport info very tastefully and explained the situation.