Check-in was a very frustrating process. They had emailed me the check in information but as I was abroad I wouldn’t be able to receive the verification code to authenticate my identity to access my email. It took several tries to call Sonder’s customer service as they were not responsive via the Airbnb app. When I finally spoke with someone they put me on hold several time as I just requested that the check in instructions be sent to me through the Airbnb platform instead of my email address. They then were able to send me the email confirming my booking through another email address but the email says that I will be getting a second email with instructions on how to access the apartment. After several hours of waiting and repeatedly explained that I haven’t received instructions by email on how to access the apartment I was told to just wait and I will receive it shortly. Please note that if you do not have wifi or data you can not access the apartment complex! Lastly, when I tried to use the shower the cleaner had pushed in the shower door the inwards the wrong direction preventing me from accessing the shower head. I had to shower in the sink! I called customer service who put me on several holds before I had to just end the call and get on with my night cause at that point I realized that the Sonders group wasn’t after my best interest. Eventually I had to lift a metal bar located overhead that is there to ensure the shower glass wall remains align and pull the shower door out towards me to realign it then place back the bar. This was an easy fix but not something a guest should have to do! It even makes me wonder did the cleaner even clean the shower? Because if they had they would have realized that something was wrong with the door. Although the remote unlock features with the front gate, apartment gate and front door appear to be cool. They were very inconvenient when it came down to the check-in and check-out process. Checkout was a nightmare! I was literally at the gate with my bags ready to leave at 12:01pm and had closed the apartment door so it’s the keys inside like I was instructed to do. They failed to mention that if the gate isn’t opened before 12pm then you will be unable to access the gate to leave! I then realized that the system had locked me out from accessing the gate to leave the front patio of the apartment. Residents passing by had to help me lift my luggage over the metal fence as well as help me climb over in order to leave! Lastly, I don’t think I would recommend a stay here based on the fact that the customer service was so poor and the customer experience was so unauthentic.