I did not meet Monica but she sent her assistant to greet us. She met us as we got out of car which Monica had arranged for us. She gave us information on apartment and neighborhood, maps and general information. We are a family of five and we took taxi which was cheaper than taking subway or walked. Taxi stand was right in front of building. Monica had also given us a name of local tour guide who took us on a day tour to colesium and Vatican. He was quite knowledgeable! The apartment was just like the pictures. Beautiful, modern, clean and conveniently located! I would definitely recommend it to my family and friends!