Ketty was very helpful in directing us to the apartment and very welcoming upon our arrival. There was also no issue with our later arrival due to issues at the airport which we were very appreciative of. The apartment itself is exactly like you see in the photos, very quirky and charming and also in a great location. The rooftop terrace is also a major bonus for this property and we thoroughly enjoyed drinking wine and eating cheese here before dinner while watching the sunset over the rooftops and domes of the nearby churches. Please note that there are a lot of steps to get up to this apartment but this wasn't an issue for us, good workout after dinner! Shower pressure is a little disappointing but to be expected in this older type of apartment I think. I loved that you could open the door on to a little balcony while showering though; shower with a view. Would highly recommend.