After quite a few travel disruptions, such as alitalia going on strike and pushing our planned arrival by 3 hours, you can imagine how frazzled we were. Upon arrival, we realized how little of the native lanaguage we understood, and Sergio left work to pick us up at the airport (40 minutes from his home) to ensure that we arrived stress free. The apartment is contemporary, with a sleek touch and is so clean that you could actually eat off the floors. Sergio sits you down for about an hour and a half upon arrival to walk you through the apartment, draw out your location on a map, and gives you a personalized map-tour on areas of interest. He also provides snacks every morning that saved us a couple of times from waking up hangry. Response times from Sergio (using whatsapp) range from 1-20 minutes and the Wi-Fi is strong af. Shower is a little small but the water pressure is amazing. Location is perfect, 2 minute walk from about 5 different restaurants. For those of you who have never been to Europe before, such as I, Sergio will ask for a picture of your passport, this is not a scam, they use it for tax purposes to prove legitimacy of income.