We had a wonderful stay in Rome with the exception of having our (3) bikes stolen from the garden/courtyard at the Airbnb. We were on a bike tour through Europe and Rome was our last stop. When we asked Francesco for a safe place to lock our bikes (both when we booked and when we arrived), we were assured the garden/courtyard would be appropriate. After our first night at the Airbnb, we were sad to see that our bikes were gone.
Francesco's communication was spot on from when we booked to when we departed. We immediately contacted him, he came over right away to discuss, and took us to the police station to file a report. He also helped us search online to see if they had been posted for sale.