From the beginning Alessandro was prompt and thorough in his communications. After giving us detailed directions from the metro to the Smile House, he met us at the home, gave us a tour and then answered our many questions about the grocery store, restaurants and getting around. The home was absolutely perfect for our group. Having a grocery store nearby was super convenient. The kitchen area and big dining table made for fun group meals and game nights. We spent a lot of time laughing around that table ;-) The Smile House was super clean, and the beds and pillows comfortable. We lacked nothing! It was exactly as described, if not better.