Upon finally checking in, the apartment was clean and up to date. The only issue we had with the apartment was ants around the garbage and window in the kitchen. But when we called the Sonder group they came and took care of the problem. We had no more issues. They are very strict about checking in at 4:00 and that was an issue with us as we arrived into Rome at 7:00 a.m. We had to check our bags into a locker place. We had booked a tour for that day and had to change in a public bathroom as they would not let us check in any earlier.