They were very responsive and accommodating when we needed to check in an hour before the allowed time, keeping us updated when the home was ready. The apartment was very clean and had enough space for four people to comfortably have space. The only difficult part was carrying our luggage up four flights of stairs. The location was great and we were just a few minutes walk from the Spagna station, Trevi fountain, and Pantheon. Would definitely recommend this location for anyone looking to stay at a convenient location in the heart of Rome.