Amato checked my bf and into the suite. He provided us with a map of the city and also suggestions of sites to visit. He even helped us with understanding the transit system(major plus) Laura was away, but always available via text. Laura arranged car service to and from the airport, and even tried to help arrange a taxi for us one of the nights it rained. Overall the suite is exactly as pictured. Laura is a great host and I highly recommend this place to stay while in Rome.