All was well with this rental and communication. The place was ideally located and clean. I had a great time With the exception of one situation. I requested their assistance to get transferred from the airport to the Airbnb and from the Airbnb to Civitavechia. The host confirmed the transfer from the airport to the Airbnb which was amazing but they did not confirm the second transfer to Civitavechia.
I arranged my own transportation to my final destination, however, they expected me to pay for this car service even though I did not use the service.
While the stay was ok the fact that I was called unpolite and disrespectful was very unprofessional. I showed proof that the final request was not confirmed and there was no admittance of fault or even misunderstanding.