Disappointed,
Very bad experience, dirty bed and bed sheets. The bed sheets hadn't been cleaned or changed. We found fleas on the bed and some of them stung us on the face. Extremely disgusting and unhealthy. The bed was also broken and very uncomfortable and as a result we had back pain.
The heater wasn't working the first almost 2 days, the host said its buildings issue but we still paid a considerably high amount of money for it, as a result we ended up without shower in a cold house. Also when it worked it didn't manage to work properly and the whole room was still very cold.
The photos were false and they do not represent the actual condition of the apartment. There is a huge hole in the bathroom and the loft is very dirty.
After the above incidents we had to leave in the middle of our stay in order for us to find another place that is clean and healthy.
Airbnb is already aware about those issues because we informed them immediately.
I'm disappointed, frustrated and disgusted. We are living during a pandemic and there are still places that aren't clean and disinfected.
And of course we didn't got a properly refund after all this.
Hope Airbnb will handle it... It's about our safety as guests.
(I got pictures and video of everything including the dirty the fleas the holes etc..)