Silvia was most kind and arranged to have someone meet us at the airport . She was immediately available and communicative by phone for any questions and met me at the apartment to show me around and to give me the keys. She is even willing to call for advance tickets for museums and sights if you are not sure about speaking Italian on the phone.THe apartment is in a lovely old building but has all the modern amenities including a lift. It was airy, clean and in the best location for touring Rome.