Did a good job communicating. It was nice we stayed 7 people and a baby everyone had their own privacy which was awesome. However there are some things like the heater didn’t work, we slept cold and woke up a little stuffy our wifi didn’t work but it got fixed. and our rain shower didn’t work. Some things where broken already but I just informed them and they knew. The bathrooms are very small but did what they are suppose to. Location was a little sketchy however it’s literally 5 min walk from the main Rome Termini station which was awesome. Get a day pass before you go to station cus sometimes they only have places for for coins only and we didn’t have 15€ for change. Overall a great stay. Stay there if I come again