Giovanna was responsive and polite, and took care to show us around the house and helped with giving directions to the attractions in Rome too! Location of the apartment is great for those who wish to visit Vatican City - just a 10 min walk away! We felt very safe living in the apartment. Something to take note is that there is only 1 shower room for an apartment that can easily fit about 7 or more people, so that can get a little tricky especially in ensuring everyone gets a share of hot water. Overall, a great first time experience for me. Thanks, Giovanna!