We chose the Bow Window Suites mainly down to the pictures on the advertisement and also the location. We were to be in Rome for our anniversary and my partner had not been there before so we wanted to stay somewhere nice and well located. Our arrival was greeted by one of the co hosts and not the actual host, who we never saw. He was welcoming, friendly and very informative. After checking in we were shown to our room, very disappointed would be an understatement. The jacuzzi bath could not be used as the plug system was broken and once full could not be emptied properly also it made such a noice during filling it was embarrassing. The marks on the wall we could live with however the amount of layers of dust which clearly had been there for months was disgusting. We were told that the room was cleaned for two hours every day, nonsense. The rose on the ceiling which surrounded the chandelier was hanging off as was one of the wall lights exposing the wiring behind. The inside of the windows had been cleaned to where the cleaner could reach as you could see the wipe marks. We complained to the host who seemed to think that this standard was normal even though we sent pictures. We also complained and sent pictures to Airbnb who gave us a part refund. We decided to stay after receiving compensation as it was too late to find anywhere else. If you are looking at staying at this accommodation for a true idea of the standards read the reviews do not go by the photographs. I read some reviews and thought things may have improved. The host of this property makes no repairs or use of feedback given. I must thank Airbnb for their excellent help and ongoing support with this situation though.