Eleonora is the bomb. We had some issues getting to Rome and our kids were sick for a good part of the trip, but having her as a local friend/guide made it so much better. While she was personally unable to greet us upon arrival, she helped arrange a very professional driver to pick us up at the airport, and then had her colleague Alina meet us at the apartment. We were worried traveling so late in Rome with our little ones but it was seamless, thanks to Eleonora. Alina reviewed all the ins and outs of the apartment for us, and how to get around locally. She spent at least 30 minutes with us to make sure we felt at home. Alina also showed us how to use the Moka machine so we could brew our own espresso in the morning. We reviewed how to use the keys, how to use the washing machine, etc. Before she left, she repeatedly told us that she and Eleonora were available via WhatsApp for any issue whatsoever. You get to feel like a local because the area is mostly residential- this was something my husband really appreciated. Eleonora was so thoughtful to basically provide us continental breakfast for the next couple of days- corn flakes, baked goods, fresh milk and juice. Oh, and also a nice bottle of white Italian wine! The hot water heater was not working the next day, and within minutes of my text to Eleonora, she showed up at the doorstep to resolve the issue. Amazing. She also came by as we were leaving the apartment to personally say goodbye. She is just a lovely person and I can't say enough about the place. Don't hesitate to book her place if it's available.