AN ABSOLUTE NIGHTMARE!
I was SCAMMED like never before and I’m going to fight for a refund.
I wanted to take my girlfriend for a romantic trip during which I wanted to propose to her. I wanted everything to be perfect for her and didn’t mind to spend more money.
1. The place is advertised and listed in “entire place” section - it is a COMPLETE FRAUD! There are 3 rooms in this location and you’ll share common kitchen and dining room with strangers. I talked to other guests and all of them were surprised that it’s not an entire place. On top of that the dining room contains wardrobe with linen and towels for the whole building so a maid is always there.
2. The view - it was a HORRIBLE joke. I got a room with tiny windows pointed to disgusting 3 walls and AC units instead of wonderful view on Piazza Venecia.
3. There’s NOT EVEN A SINGLE photo of this room in the offer. I checked on the phones of other guests and none of them was able to see the room I got. Sonder employee tried to convince me that this room was shown in the offer by sending me different link but it wasn’t the offer I booked. The link contained photos of places I haven’t seen anywhere in the “apartment” no. 5.
4. The place was DIRTY, HUMID and DEPRESSING - There was dust everywhere (dust bunnies under the bed). Place is so DARK that you can’t even wake up properly and nothing changes during whole day. I’m not even sure if this place meets construction regulations because of small windows and “the view” I already mentioned. Towels were never fully dry because of humidity. Whole place makes you feel like you're in prison- very romantic.
5. Employee I talked to on whatsapp (that was his choice) didn’t help me with ANYTHING and LIED to me after I requested to be moved to other room. He told me that it is occupied but it was empty till the end of our stay.
6. When I contacted Sonder via Airbnb every response to my message was sent by different employee. One of them told me I can move without additional payment to the entire apartment on Barberini but after few hours (it was 7 pm and I still didn’t know where I was going to sleep that night) employee on whatsapp told me that I have to pay 350€ extra.
7. The price for that “experience” was just absurd and clearly pointed to that I’ll stay in entire place with amazing view.
I checked Sonder on Trustpilot and their score is 1.4/5 with 90% bad reviews. It’s just a scam company - that’s how they operate. I ABSOLUTELY WOULDN’T RECOMMEND THEIR SERVICES TO ANYONE!!!
They turned long-awaited vacation that was supposed to be the best week of our lives into the nightmare.