From the day we booked the apartment until the day we left Rome communication was fantastic, with Laura Y Emanuele and then with Daniele when we arrived. They were so accommodating when we missed our flights and had to check in much later. Apartment is so so central and bus and tram stops just out the door and bus ticket could be purchased in some shop up the street and the Colosseum 5 min walk just fantastic. Apartment was spotless, you could eat your dinner off the floor it was that clean, plenty of room for the 4 of us travelling. Some people might find getting up the stairs to the beds a bit tight but we found it ok. Plus there was sofa beds below if any issues. Noticed in some reviews about the shower/bath issues, I could see it might be a bit difficult for some people if they had issues getting into a bath as shower is in the bath, we had no issues. Over all I would totally recommend this apartment