DO NOT TRUST THIS HOST.
There is an airport workers strike in rome. So people can’t board flights with luggage because there is no one to handle luggage. The airline told us that it may take 5-15 days to get our luggage after we file with baggage claim. So basically it’s impossible to go traveling in Rome at this time . It’s all over the news: https://www.reuters.com/world/europe/hundreds-strikers-block-road-rome-airport-disrupt-flights-2021-09-24/
I informed the host as soon as I found out (which was at the airport during my check in). The host told me they will reimburse me 250 euros (it’s all tracked in our messages) and Airbnb’s policy covers 50% reimbursement when you cance so I thought I’ll get about 70% back and forget about the rest because, well, that’s life. Airbnb recommended that I get additional reimbursement from the host. The host agreed as well to reimburse.
However, this host kept stringing me along but after I applied and got my reimbursement from Airbnb , this host refused to refund me and rejected my money request order. Very deceptive. I’ve lost 500 even though I am unable to fly to Rome. I would not book with this host as they are unethical. I would not expect this host to handle matters in a fair way if you are living in their home. I was unable to fly to Rome and yet this host kept my money and had no reason whatsoever to do so . They did not offer a change of dates because they said they are all booked (so it’s not like he couldn’t find someone else or maybe he even had someone else living there and making double the $). I was stranded at the airport having to reroute and make other plans. The airlines gave me credit because it is exceptional circumstances but this host was shady in their dealings. Completely broke my trust after speaking nicely to be all week.