We did not meet Massimo, but did interact with his mother, Chiara, who was very helpful throughout our trip. They kindly helped us with getting accommodations to the airport & were great at communicating! Easy to get in touch. The loft itself looks exactly like the pictures, and it is spacious (there were only 2 of us staying though). In a great, central location, often quiet at night, but nearby to all the attractions & restaurants. If you love natural light, this loft only had one window so it could get a bit dark. Well decorated. Would recommend!