Friendly and helpful... Spoke English very well. They even took my baggage out and handled accommodations for the shuttle to take me back to the airport.
The property is blocks away from amazing shopping and wonderful cafes and wines! The metro is walking distance away and for 7 dollars you can ride the metro all day long! It takes you right to the college in from steps, Trevi fountain, and is maybe a maybe a mile away from Vatican City. You really couldn't ask for a better location.