Monica was so kind and helpful for everything from check-in to check-out. The room is very much as advertised, but it has so many personal touches. She stocked the fridge with milk and orange juice, and there were pastries for breakfast or snacks. The apartment is about two blocks from the train and tram system, so it made travel to downtown Rome very easy. My only complaint was that it is a lower level studio, so it was a little damp at times and hard to get fresh air in. Overall great experience, and I would stay there again.