Unfortunately our stay was cut short due to a break-in on the second day of our trip. We arrived back to the apartment after being out all day and found that our suitcases had been moved from the bedroom area to the entry vestibule of the apartment and rifled through. We immediately contacted the host, Airbnb and called the police-- at the same time realizing that jewelry had been stolen. After filing a report at the police station, we moved to a nearby hotel and then realized that electronics (airpods, headphones, camera) had also been taken. There was no sign of forced entry at the front door of the apartment or rooftop terrace door. We did opt in for the additional insurance that airbnb offers but the coverage is much less than the value of items stolen- lesson learned is to read the fine print!
Simone was helpful in that she was quick to respond in this stressful predicament and also spoke with the police over the phone once they were at the apartment. She also checked in later that evening to ensure we had checked into a hotel safely.
The situation left a bad impression but hopefully it was a one-time incident. The location of the apartment is fantastic and up until the break-in occurred, we felt the neighborhood and surrounding area was safe. As for the apartment itself, the reviews about the low head heights are accurate, and while this is captured in the listing photography, if you are tall this is something to be cognizant of ahead of booking. The reviews noting the minimal amenities is also accurate.