Although we had some communication issue while checking in, Andrea resolved it nicely with me and welcomed me with a cup of coffee. We had a good talk about Rome and Italy, I benefited a lot from it. Andrea gave me a free upgrade of room because the bigger room was unoccupied. The room is very beautiful and clean that I could not ask for more, it was beyond my expectation! The location was perfect, very much walkable to most of the attractions. Highly recommended!