Communication was great! When I told Yusleidy our time of arrival, she organized a pick-up for us at the airport. Location was great! Easy to get to major sights. The gentleman that met us, showed us the apartment and gave us a map...indicating where we were and the sites we may be interested in seeing. I expected Rome to be warm, and it was. The small air conditioner unit made the night very comfortable. Would stay here again.