We had a few issues during our short stay. First, the Sonder check-in process has a few issues. Even done right, I never received the check in instructions despite multiple requests.
Late at night when we got back, we were locked out of our unit as another guest has locked an entryway door that wasn't supposed to be locked. Sonder had to send someone to unlock it...we finally got in at 3am.
The place itself looked nice and clean. It was just a very tough trip for us.