I had to wait at the street over an hour (in january). I wrote several times to please let us go inside the apartment but i didnt have answer. Comunnication awfull. I travel worldwide with Airbnb And never had a problem but this time i had. I spend 2 nights And the heater didnt work (un january!!) And told but she didnt fix or even tried to bring something we could warm with. Bed os confortable but servicie comunnication And temperature is a cero.