The host always replies immediately. The room is newly decorated and close to center. The first night was nice, but the room service was disappointing. The breakfast was provided by the other restaurant with very unfriendly service. We were 3 people including our 4 year old son, but were only provided 2 drinks and 2 croissants in total. The room was not cleaned either. We used 2 towels for the first night and they got dirty so that we intentionally left them on the basin. However, the cleaning lady didn't change them but simply folded them back as if they were new. Also, the shower gel and shampoo were not refilled so that we got nothing for shower.