The day we were supposed to arrive, the host only send a message saying he didn't have a room available... I wrote him back to know more about the situation and he didn't answer. After a few hours when our train arrived at Rome, and with no answer from him, I decided to call. He only answered because he thought I was Airbnb's support team. As soon as I told him I was his guest, his answer was "call Airbnb, is not my problem"
I can understand and inconvenience with the platform or any other situation to make a last minute cancellation, but what I can't understand is lack of consideration. He could have call us and explain the situation instead of leaving us without any answer for hours, he didn't care as he was "not receiving our money"