We never met Paola, but she was easily accessible at all times. We checked in no problem and were given a fantastic list of restaurants to try in Rome. We tried 2 of them and they did not disappoint! Coffee is readily available in the common area which was nice. The apartment was clean and perfect for our needs. The wifi worked great and it was nice to have a small kitchen area with refrigerator. It definitely met our needs as tourists in Rome! Walking distance to Colosseum and metro station. Great neighborhood with lots of restaurants. And a bottle of wine to welcome us!