Massimo was very welcoming and was to get a hold of whenever I needed to ask a question. The location of the apartment is excellent, within walking distance to all of the important sights. The downside was that the heat did not work no matter how many times we tried to get it going. I'm sure in the summer it is a comfortable place to stay, but late Fall and winter it is too cold. The kitchen could be better equipped with a proper paring knife(for example) to prepare meals. The bathroom and it's amenities were acceptable although the towels could be of better quality. All in all, it is clean and in a great location.