The outstanding part of the entire stay was Nicollet and her super accessibility. She went beyond what we expected, for example, finding a rental wheelchair for our mother. Very helpful.
The major issue was the internet not working.
The other recommendation is having a shower caddy in each shower. As it is now one has to put the soap and shampoo on the floor and bend to get them and in as tiny a shower as they already are (you can barely turn around in them) it is challenging.
Smallness of things is not specific to this place. everywhere in Europe things are very tiny by American standards. Elevators, for example, fit 2 European-sized persons and you would not be able to fit more than one 300 pounder American in them.
By the way, Europe is NOT handicap friendly and there are no accommodations at all. We ended up returning that rental wheelchair the same day because pushing my mother on the cobblestoned streets of Rome was quite difficult for us and very painful to her spine. There were no handicap ramps and we had to lift it up to get it on the sidewalks which were full of pedestrians. Not a great experience.