We had a very nice stay at Carlos’ home! There’s was only one issue - the lock box wouldn’t open at the end of the trip and our passports were inside! But, the owners worked quickly and efficiently to remedy the issue. It was clearly broken so they got a handyman in within 15 min to help get it open. They also paid for our cab to the train station for the troubles. Appreciated their sense of urgency and that they were very kind!