I stayed in this accommodation for 3 months. The room itself is nice just over priced for what you get in my opinion and the location is not great. It’s based next to a busy street and not near the main attractions of Rome but it is about 300m away from the metro which helps. The main issue is the management as Joy is extremely bad with communication.
My advice: This is not the type of place to stay long term and should only be considered if for short periods (a couple of days to a week)
My communication experience with Joy:
Case A: When trying to sort out the broken washing machine she said “ The washing machine is broken. I don't know when the proprietary will change it”. When I tried to further discuss the situation she refused to reply to my messages despite reading them. Only once I got Airbnb involved was the washing machine fixed.
Case B: The geyser broke one day and Joy did not answer her phone or emails. We only managed to get hold of her 48hrs later which meant cold showers in that time which is unacceptable.
Case C: I paid her in advance to clean my room twice. She cleaned it the first time no issues however come the second time round when I tried to organize she was again unresponsive. This time it took her a week to get back to me. She said she would clean it the next day yet this didn’t happen nor did she tell me she couldn’t make it. I messaged again with again no reply. Eventually I caught her at the flat to which she said she would pay me that night when she got the money she was waiting for. She ended up leaving without giving me the money nor telling me what was going on. Only once I sent an email on Airbnb’s website did she finally respond and send her husband to drop off the money.