Fabrizio was quick to respond to any questions from the beginning. Check in & check out was easy & clear. Directions to the place were accurate & easy to follow. Location was great, right by Termini station, which is a central station to basically everywhere. Probably would have rated this higher if the air conditioner had worked. We specifically booked this knowing it had A/C. When we got there it didn't work & nothing was provided to make our stay more comfortable. In regards to the A/C not working, a technician wasn't sent and we were only given troubleshooting instructions for shutting off the main breaker to reset the AC unit, which still didnt work. We weren't able to use the kitchen because the temperature was too hot & we didn't want to add anymore heat to the already hot apartment. The bed wasn't the most comfortable. While using the bathroom to brush our teeth our use the toliet we were sweating. Not sure if this happens always or just because the the AC wasn't working. The AC was only located in the bedroom so its hard to tell if the air would travel into the bathroom & kitchen. Overall, not the best experience but could just have been bad timing with the lack of A/C.