Andrea was easy to communicate with and met us at the place right when we got there. Check in was easy and Andrea even offered to carry out large bag up the 3 flights of steps. I agree with the other reviews that if you struggle with stairs this is not the place for you. Place was spotless. Bed was comfortable and we were in walking distance to all the popular attractions. Bonus, I’m gluten-free and the best gluten-free pizza place was down the street!! Would absolutely stay here again!