If you are a person of colour, DO NOT BOOK HERE. We were discriminated. The host’s manager from the beginning of meeting us was rude and did not want to help us. He saw me (4’11 girl) struggling to roll 2 large luggages and only helped when my uncle asked him to. We booked the airbnb for 6 people, but we were a group of 12. The other 6 had a hotel reservation but check in was at 1:30PM, we arrived at the bnb at 11AM. They saw our whole group, and immediately became hostile. I told him we were just hoping if the other 6 guests can leave the luggages at the airbnb while they wait for their hotel check in. He said no, so we said “okay. We’ll order an uber to the hotel now” to see if they can take us in. I asked if the guests booked under the reservation can go inside the airbnb while the other wait OUTSIDE for the uber, since it was extremely hot and we just got off a cruise. He refused to let us in & said we would sneak people in. I told him he xan watch us as we get into the uber, but to please let the guests in. He refused. We had to wait 11 minutes in the hot weather with a BABY. He then decided to let 4/6 guests in. Closed the door on the remaining 2 while they were getting organized. Didnt help ANYONE with luggages and watch my small aunt carry everything up. Keep in mind he is 6ft. I asked if the remaining 2 can go up and he said no they had to come back at 3pm. For no apparent reason. Then went down and decided to let the other 2 people in. While he was getting them, he looks at me and says “you stupid person”. My familt heard and defended me. Then he said to them “Not you stupid, she’s stupid”. My uncle said “thats my neice!” And decided not to stay there. We all left because he was so condescending, arrogant, and rude. When we left, the host and him said we are obligated to stay in the airbnb but we refused. They also wanted to charge us ANOTHER cleaning fee. I messaged the host regarding this and they said we were rude. Their airbnb manager lied to the host, said we were rude, that he helped carried luggages and that he tried to be accommodating but that was far from the truth. I have my whole family who saw it, our uber driver, and their own neighbour that even said they were rude as they saw me bawling my eyes out in the streets of Rome.
Please be aware. This was the worst hospitality experience ive had in my life, so please. Do not book if you are a POC. Im saddened that we had to go through that and my family had to witness that treatment.