Francesca was friendly and very good about helping to get us settled in the building. She also arranged for a car to come and pick us up at the airport and bring us into Roma, which was great. We were conversing by telephone though - never had a chance to meet her, which was disappointing. A really nice couple who clean the apartment met us after we arrived, let us in and showed us around. The apartment is lovely, filled with character, lots of information on what to do in the city, sparkling clean and a perfect retreat in the centre of busy, beautiful Roma. We were both exhausted and really appreciated sitting on the little terrace and watching the rooftop world. It was amazing, too, to be able to walk out the door and get the 'best gelato in Roma' and then head right into the heart of the city. Only one issue. The building elevator was not working and that meant taking luggage up several flights of steep, narrow stairs. We had carry-on luggage only, but both have bad backs and it was a struggle. Big thanks to the man who met us and helped us up. We had a beautiful stay and hope to get back to Roma again soon. We would definitely stay in Francesca's Lovenest again. Thanks, Francesca!