From start to finish Emanuele and team (Thomas) helped us feel like we were in good hands. We were only going for a few days and the trip started with a terrible DL flight cancellation. We were re accommodated moving one day later and were there at the apartment when we arrived much earlier than previously planned. They made excellent transportation arrangements for us which also made the journey better considering what we went through! On arrival we were provided a great map with lots of tips and things to do.