My worst Airbnb experience. I’ve been in rome all week and this was my second Airbnb, I only booked for one night thank God. The apt was freezing cold, I begged the host Laura to please help me with the heater but it looks like she was more obsessed with saving money than providing a warm space for her guest. She didn’t show any empathy, it was so bad that Airbnb support had to step in to help me with the heater. They even gave me partial refund because they knew I had a horrible experience. The apt has a beautiful view of Rome, but apart from that this host is the worst host I’ve ever experienced. I’m in my third Airbnb and it is warm and the host is so sweet. Even checked me in to show me everything.