My wife and I stayed at Claudia and Roberto's apartment for 5 days while visiting Rome. To start with the positives, the apartment was very spacious and in a great location near the colosseum. The neighborhood the apartment is in is safe and quiet, but with lots of eateries and grocery stores nearby for convenience. Also, Claudia allowed us to keep our luggage in storage so we didn't have to bring it everywhere after checkout and arranged for a taxi to pick us up (about $5 less than if we had called ourselves)!
As for the rest of the review...we arrived at the apartment about 40 minutes past check-in time and due to a family event Claudia was unable to meet us but had a friend meet us outside the apartment. When we walked into the apartment, they were still cleaning, which wasn't an issue but odd since we were later than expected. The apartment was not by any means what I would consider clean. There were hairs from the last visitors all over the bed and seating, cleaning products out, and the floor was quite dirty. Also, the apartment is in need of some TLC. There was what looked like some mold on the shower wall, the shower head looked as if it had never been cleaned, stains all over the chairs, what felt like dirt in the bed, and an electrical socket which came completely out of the wall if unplugging something. The inside door handle had fallen off, but didn't effect the overall function of the door. In addition, the apartment had a musty smell when we would come back from being out for the day due to the air conditioning shutting off while we were out (understandable) but it left the apartment feeling humid and the bed feeling wet.
We never have written a bad review, but unfortunately the overall experience left more to be desired.