Tamara is very much friendly and helpful. One night before check out, leaving for home. We unfortunately got phone lost in one of money changer we have ever stop and exchanged currency, no time to go back check, Tamara was willing to help to physically check up with owner next day to see our phone left over or not, and also she would help to post the phone to our home country if get it back, although Ultimately we realized the phone was actually stolen in metro line and left a paper note in room to her no need to go the money changer.