I worked many years in customer service and I know that the best way to assess the quality of service provided is when there is a problem to be solved. The building of the apartment we booked suffered an unplanned 24 hr power black out just before we checked in.
Not only Magda informed us immediately but she was also able to offer us very quickly an alternative accommodation for the first day, despite being peak season in Rome during the Christmas holidays. She also refunded us the taxi for the following day, and she offered us a generous compensation for the inconvenience we experienced.
We were really impressed by Magda problem solving and customer care skills. She made us feel very well looked after and she managed to avoid any major inconvenience for our stay.
I cannot recommend Magda enough.
She is truly a super host who takes care of her guests in a very thoughtful, warm and yet very professional way. Thanks again for your support.