I booked this apartment on behalf of my parents who were visiting us from South Africa. I can’t comment on the actual apartment because I didn’t see it. However, the service could have been better... My parents were checked-in by Anna, who just handed them the keys and provided them with no additional information. A few hours later they queried about the lack of heating and hot water in the apartment, only to be told that they were in the wrong apartment! We were then blamed for not realising we were in the wrong apartment! I booked on behalf of my parents - how were they supposed to know they were given the wrong apartment?? And then they were asked at 9pm to move to the “correct” apartment because they had other guests arriving the next morning... anyway, each day there seemed to be some or other problem. Michela, the host was very responsive, but somehow managed to blame us for everything. All in all I just feel like my parents could have been treated a bit better during their stay.