By all measures, STAY AWAY! Besides my better judgment, especially after reading the most recent guest review from Antonio in January 2022, I decided to book a long-term stay as lodging in Rome was limited. The management company Halldis (not local to Italy) assured me that all cleanliness issues had been rectified. This was not the case at all. It was such a nightmare, I had to get AirBnb support involved in order to get the unit recleaned and ultimately get us out of the unit due to the windows not locking.
Ongoing cleanliness concerns (which is especially worrisome, especially after covid ICK!) and windows do not close all the way and lock (huge safety concern). I was berated in WhatsApp by local Halldis rep (who said it’s not his problem the flat was not clean) and the cleaning crew then questioned our reasoning as to why hairs (multiple hairs in size & width ) in sink, shower, and disgustingly embedded within the fibers of their towels, was unacceptable to us. Not to mention they left us 2 towels for a multi-week stay - could not use them because of the hairs within them so had no way to bathe!
Although multi-roomed, the unit is rugged and worn with scuffs all over the walls and light-colored couches greyed with grime. Dishes in cabinets had dried on food from not being cleaned properly so could not even use the kitchen. Crumbs on the kitchen floor showcased it had not been swept. The washer turned on only after messing with all the buttons, pressing at the same time, which is not normal. At every turn within the apartment, there was something off-putting.
I shared pictures of all these issues with Halldis and AirBnb Support (Support was outstanding!). Spent hours documenting this nightmare of a stay. Save your peace of mind and find somewhere else, anywhere else. Halldis is a company and not an individual owner, so they do not have a local vested interest in your experience. The local rep could also care less what happened to us. It is disturbing that as foreigners attempting to live the Roman life during the summer of 2022, we were met with apathy and hostility after enduring their unclean and unsafe place. We missed out on potential better accommodations because I choose to believe Halldis had corrected pre-existing issues. And then to top off this nightmare, they attempted to charge me an exorbitant fee (twice the nightly price) for late check-out. Truly unbelievable! Sorry Antonio, I should have listened...