Stefano was very helpful even before I booked. He responded immediately and checked train schedules, since my itinerary was a bit complicated coming from Florence with another stop along the way. His brother, Roberto who speaks very little English was there to welcome me and show me around the flat. The place was exceptionally clean and very spacious. The kitchen is very nice, but empty of food. I would have really welcomed a few basics. There was nothing but a bottle of water in the fridge. That was very disappointing since I had been traveling all day on buses, trains and taxis and had no energy left when I arrived late near dusk. I would have been happy with a yogurt, some bread and cheese or anything would have been welcoming. Ended up ordering a pizza for delivery, which I was very thankful for and that became my food for the next day too. I had asked Stefano if he knew anyone who would take a walk with me to share the area and sites. (I would pay for an area guide) but he had no one. So that was disappointing too. I was just too worn by then to manage any more details on my own so would have really welcomed some help there. Stefano did arrange a taxi (30eruo) to the airport and when my flight was delayed, he rescheduled my taxi pickup time.Stefano was very responsive and kept in touch by text. I enjoyed the privacy I had since the place was not shared and they didn't live there either. Overall a good experience, and one I would recommend if you are a couple or family group, but just not ideal for a solo traveler.