There is no warm water at my time of residence. I contacted them and they saw the problem on the first day of my entry.. I went out and did not solve the problem at my time of residence. Then after that they said it was no problem.. Although Valentina saw it herself on my first day.. Their response to solve the problem was bad, and if I could attach pictures, I attached Her response was that she had seen the problem and would call the technician to treat it