We were definitely a little disappointed with our stay in Rome. While we loved the location of the apartment, there were a lot of areas that needed improvement.
The pros:
Great location. Walking distance to just about everything you'd want to see in Rome (for first time visitors). 10 minute walk to Vatican, 30 to Colosseum, 10 to Pantheon and Piazza Navona. Great restaurants right nearby. Safe neighborhood. Haldis helped to arrange transportation from airport. 60 Euros. We had a little trouble finding the exact location but our check in host met us on the street, which was great. Washer and dryer in unit (bring your own detergent).
The cons:
The apartment is SMALL; like 400 square feet small. The pictures are deceiving. There are no windows in the place, with the exception of a small one in the shower. There is another small window next to the bathroom, but it was broken (wouldn't open) and covered with a curtain. The front door is frosted glass and doesn't let in much light. Because of this, it is quite dark inside. Many of the light bulbs were out. The kitchen is not well equipped at all. There are plates, cups and some pots/pans. There is nothing to clean with or wipe up spills. Just one towel. No soap. No diswasher liquid. No paper products of any kind, no bath products at all. And, most annoying, only 1 roll of toilet paper was left for us. Two people, three days, 1 roll of single-ply TP. We ran out! I requested these products and (on day 3) soap, diswasher detergent and a sponge was delivered. No toilet paper was delivered because "we gave you one roll, you shouldn't need more". Yes, that was the response. Check in was done by a guy who showed us how to use the keys and get on the wifi. He didn't tell us anything else. I asked where the dryer was (in the house amenities), and was told there wasn't one. Well, yes, there was. It was in a wall cabinet in the kitchen. He also didn't know that there was a market literally 50 meters from the apartment. He sent us to one that was a 10 minute walk away! 1There is an AC unit in the apartment but we had to use an umbrella to reach up and turn it on since the batteries in 3 different remotes didn't work. I advised the host of this as well but got no response. Lets go into the bathroom now. The sink drain stopper was stuck in the down position so nothing would drain. The light in the bathroom was broken and a clip-on light was placed on the door to the medicine cabinet/mirror so one door was always open and then you only had half a mirror. This light also used the only outlet. Did I mention the toilet paper???
Finally, the person you deal with when booking and arranging transportation is not the host. I was given an email address of someone to contact with any issues. They were not responsive.
I would not recommend this Airbnb to future renters. Even though the location was great, there were too many negatives.