Luciana and her husband Fabio was very nice and helpful. Their place is outside the city, about 25 minutes with the tram. The neighborhood is quite and felt safe. The building is modern but there is no elevator. The room was ok but the bed was not comfortable, the mattress was way too hard. They have three cats and there is a clear scent of them in the room. I had an ok stay but I wouldn’t recommend this place.