We are trying to keep this review as fair and accurate as possible and leave emotions out. We were able to drop our bags off early 1030am and charged an early check in fee while we waited for it to be cleaned at 3pm. We were given a set of keys and were told these were the ones that work as the previous tenants were having issues. When we returned with our elderly mothers in their 70's we got stuck in the stairwell as the key did NOT work in the door. 30mins of trying and eventually breaking the key in the door we contacted Andreas and he showed up another 30mins later. We had already removed the broken peice of the key when Andreas arrived and was able to let us in with his keys. Upon inspection of the keys it was very evident that the key that was provided was not even close to being the correct key. We enquired as to what assurance we would be given that we would not run into any more problems with keys etc. Andreas, I should add is an assistant to the owner and the only one communicatingwith us, called the owner and seemed to get yelled at and offered absolutely nothing for our troubles. I will also add that we had 2 elderly mothers in their 70s and a 10yr old daughter that when we originally booked we requested an elevator and for 5ppl. There was an elevator on the property but NOT for our apartment and somehow we booked for 4ppl instead of the 5. Anyways, after the assistant Andreas got yelled at on the phone he made a point that we had 5ppl instead of 4 and that we should have been charged another 20eur for the child (Again we would have gladly paid) and that should be enough for our troubles. Andreas left leaving us to make a decision on what to do next.
At this time we had already wasted almost 3hrs of our very short time in Rome so we decided to stay.
Now for the the apartment itself, upon doing a visual walk through it was evident that it had not been cleaned to proper standards. The walls are banged up and desperately need a coat of paint as there were black scuff marks EVERYWHERE! Unfortunately we also found several hairs in the kitchen and living room area and something spilled on the wall of the kitchen as well as dust covering several fixtures. We cleaned these things ourselves before we felt comfortable to stay. Another note we need to add is regarding the front entry to the building, be very prepared as you open the door there is an awful cat pee smell that could be due to the garbage cans and bottle recycle cans that are present inside the front entry to the building.
Now for the good. There were 3 large bedrooms that would comfortably accommodate 6 people, only 1 bathroom but was very large. Adequate amount of towels provided. The kitchen was usable with tea, water, coffee, sugar. The location was close to the coliseum with restaurants and shops all close by. Another positive is that they were able to organize a taxi for us when we arrived as well as for our very early checkout at 430am. Upon checkout we had to leave the the keys inside the apartment without a way to lock it.
Hopefully this helps any future renters as we are owners ourselves and look for honest reviews.