Francesca was very easy to communicate with. She arranged for a driver to pick up our family of six and drive us to her home where she met us with milk, juice, pastries, and a bottle of Italian wine that was very good. She had several cards ready for us with Wifi and other information on them so that we could pass them out to our kids. She also arranged for us to be picked up at the end of our stay and taken to the airport. Everyone she put us in contact with was very timely and nice.