Francesca was immediately responsive to our questions on the day we checked in, and very quick to get back to us the rest of the stay. We did not meet in person, but she was very friendly and helpful by text.
The apartment is three floors up and there is no elevator, so you should be aware of that if you cannot do stairs. Her place is located just a block away from the Campo de' Fiori, a busy square with restaurants, fresh produce booths, and shopping. Closer to the apartment, there are three restaurants (just downstairs- pizza, fish, and a small coffee bar). The apartment was surprisingly quiet for such a busy area (the windows are very well-insulated). That being said, some earplugs and eye masks were a big help at night when it was time for sleep.
Her place was well-stocked with soap and towels. There was lots of room for the four of us, and we have big teen boys!
It really is a charming place and we felt right at home. We would definitely recommend!