Laura accepted our last minute request although we wrote clearly in our message that we are coming late in the night. There was no check in time in her ad for the room.
Then she wrote that coming at 00:00 is too late and she cannot host us. That's okay, though quite annoying in this last minute situation and with the fact, that we wrote it from the beginning.
Then I asked her to cancel the reservation for me to get the money back, (this is the guideline in airbnb!) but for some reason she didn't want to do it and refused. We had a long discussion in messages, but the communication was very hard - partly because she was writing in italian and we were writing in english, but also partly because her messages were confusing.
Then I asked an Italian to call her and she explained that she sent me the money back through airbnb - but of course without the airbnb fee, that I had to pay, and said, she will also cover the fee later. I got the price of the room, but I still didn't get the airbnb fee back.
So without staying at her place, the overall experience with the communication and confusion was very exhausting and bad, especially in the situation of us urgently needing a place for the same evening. So finally I paid the airbnb fee, had a lot of haste and didn't stay at her place.
Maybe it's easier for Italian speakers, but I would not recommend the place.