When we arrived to the apartment at 23:30, we notified her (Marlene), that we were already in the airport and on the way to the apartment, she replayed “ok”, but then she stopped answering our messages and we were waiting on the street when it was raining outside, trying to find the way to get in, but we couldn’t. Until we started calling all neighbours, and one of them gave us her number, so we could call her and finally get in, after almost 2 hours from our arriving.
And instead of apologise she started arguing with us, that it was our problem that we couldn’t find her number on the Airbnb website.
When she show us the apartment there was a cat on our bed, in the pillow.
On our last day there, she requested from us 30€ extra for the late check-in, after everything that happened on our check in.