We had a really good experience with Rosanna. When we arrived, she had a problem with her bathroom and because of that we were not able to stay in her house. However, she had booked and payed us a lovely hotel room near her house, drove us there after our arrival and stayed to make sure that everything was okay and clear to us in the hotel. Even though we did not stay in Rosanna` s house, she handled the situation perfectly and helped make our trip amazing!