There were three issues with our stay :
1 - Noise. Train tracks ( 4 separate lines ) are literally next to the apartment in the height of the floor below so there's no noise protection from the tube at all. Trains are very frequent and just a tad less from 1am - 5am. While windows provide some isolation, the apartment is 5th ( top ) floor and it gets very hot but you can't open the windows to vent because of the noise. We would use the A/C in this case but :
2 - Air Condition didn't work. Apparently the central unit was broken so none of the three A/C's were working. We were told this on the day of our arrival and we were also told it will be fixed during our stay but no one came until we left. We had a stick fan in our bedroom but that didn't solve the temperature issue nor the fresh air issue and it was noisy as well.
3 - Listing details clearly state "Luggage drop off allowed". When we asked if we can leave our bags and suitcases we were given a link to the company that provides storage. It's a paid service, it's not in the neighbourhood ( it's exactly 1.5miles / 2km away ). They do pick up your luggage but you have to go there to get it and we were not familiar with that area.
In 9 years of using AirBnb, this is the first negative review we've written. As a small business owner it pains me to do so but reviews are to state facts and these are nothing but. Claudia ( whom we never met ) is supposed to be a super host but that certainly wasn't the case for us.