We did not get to meet Franca, but we did get to meet two of her friends who showed us around the apartment, and answered some of the questions we had about the apartment and about Rome in general. Both gals were very friendly and helpful. The apartment is just as described, and looks just like the pictures that are posted. It is in a good neighborhood close to many restaurants, cafe's, etc., and we would often get the smell of fresh baked bread wafting in through our windows. YUM! We felt very safe walking in this neighborhood any time day or night. The apartment is very roomy, clean and comfortable. We were a family of 5 adults and had all the space that we needed. Sometimes we would hear street noise, but it wasn't bad. We loved the cobblestone streets and the character of the neighborhood. One of the bathrooms was very large and the other one was small but fine. We did not have an opportunity to use the kitchen, but it seemed like a well equipped space. We were able to sleep with the windows open (no screens), and never noticed a single bug (no mosquitos, no flies, no gnats)!!! We enjoyed our stay here and would recommend this to anyone looking for a nice place to stay in the lovely area of Trastevere in Rome. Can't wait to go back!