We had a couple of minor issues. At check-in, one of the toilets needed to be repaired from the previous guest flushing something down the toilet that should not have been. It was not a big deal as we left our bags and returned later in the day to find the toilet working fine. There was also an issue with the air conditioning where a cooling duct was dripping water. It created a sizable puddle right in front of one of the bedrooms. We notified Valentina and she had someone come right over and repair it. It was no longer a problem the rest of our stay. The 2 issues I would say were a problem were the noise level and the beds. There was non-stop noise between the traffic, early morning (4:00 AM) garbage/recycling trucks, power equipment (road construction, what sounded like a leaf blower, etc.), restaurant and bar crowd noise until 2:30 AM. The bed mattresses were so hard you felt like you were sleeping on plywood with a blanket. I couldn't even put the bed spread over me. I needed it to create a (minimal) cushion between my back and mattress. I know everyone has different preferences for bed firmness, but this was like sleeping on a carpeted floor. Valentina was very accommodating and helpful in getting acclimated to the area. There are plenty of restaurants in the area. There are also some very high end hotels nearby and more expensive stores. Most of them were out of our price range. So unless you're looking for high end retail stores, I would suggest shopping elsewhere. The neighborhood while noisy, felt very safe.