The check-in and check-out process were inefficient. The check-in process caused us to be left outside in the heat while we waited for someone else to buzz us in since the Wi-Fi was down. There were issues at every door and we felt as if we shouldn’t had to go to the lengths we had to to get into our room. The check-out process almost caused us to miss our train because we left the keys in the room as we were told, but had to wait for a response for how to get out of the building without the keys. Flavia didn’t respond and we ended up having to get the cleaning lady to help us get out. It also felt childish how we were accused by the host of leaving doors open when they close and lock automatically. Overall, the rating is more of a 2.5. The close proximity to many different historical sites and the design of the room are nice. But, the points mentioned above force me to say that I would definitely not recommend this place if you are touring Europe and need things to be easy and you have deadlines to meet. It has its positives but overall I was very underwhelmed with the management of this stay.