Our arrival at Andrea’s place started out great! He met us a little early so we could drop our luggage off while he cleaned up from the previous guests. He seemed kind and accommodating. Later that evening when we returned to the home we could not get the water to run hot in the bath tub, only lukewarm. When we messaged him he explained that the broiler in the closet sometimes takes a couple of mins to heat up and to let it run. After letting the water run for 5 mins with zero luck, and my husband taking a cold bath we asked Andrea to come over and check it himself. He came in about 30 mins, when he got there he ran the run the water for about 2-3 mins and we began to see steam! Yay! He turned the faucets off and headed out, but not before condescendingly telling us we need to make sure we turn the water handle the right way for hot, and reminding us for about the 5th time that the water had been hot earlier that day. I figured since the water finally did get hot when Andrea came over that maybe just the constant trying over and over again FINALLY got the broiler working long enough to heat the water. Unfortunately it did not. As soon as Andrea left I tried to run a bath again and the water only ran hot for about 30 secs and then went cold. I messaged Andrea that the water was still not staying hot. He messaged me back an eye roll emoji. At this point I think either he KNOWS this is a problem and is trying to pull one over on us, or he thinks we’re idiots who don’t know how to work a bathtub. Either way he agrees to bring a technician by the next day. While we’re out we get a message that the technician said the “burner” was dirty and cleaned it and that they ran hot water for 10mins. I WAS DELIGHTED! I was finally going to get a hot bath! Except I wasn’t. Got back and the water did the same thing, ran hot for a moment and then stopped. When I messaged Andrea this time he was clearly frustrated with me. I asked him to come over himself and fill the tub… to which he never responded. He actually ghosted me at this point. My family and I stayed at 3 airbnbs while in Rome… we had zero issues at the other two. I have NEVER left a bad Airbnb review and I’ve been staying in airbnbs at least a few times a year since 2014. My family and I spent a day and a half worrying about this damn water heater instead of fully being able to enjoy our last 2 days in Italy. I personally spent 2 hours reading the manual for this particular water heater because I just wanted it work. I even went and bought a thermometer to test the temp of the water so I could prove to Airbnb via video that this water was well below body temperature. After running the water for 5 mins the temperature of the water wouldn’t even budge the control temp on the thermometer which was 36C. I know it was even lower than this and lower temps than you would even put an infant in a bath. Andrea was constantly condescending and constantly questioned our ability to know what hot water is. It’s really sad that our last few hours were spent scrambling for a new room where we could bathe before our 10 hour flight and making calls to Airbnb. I hope Andrea gets this problem squared away because the apartment itself is beautiful and in a lovely location…. So 2 stars for that.