The person you will meet upon arrival is presumably a property manager. The place is lovely and it was clean. The location was AMAZING!!! The place was in a convenient and safe area. The apartment was also very spacious compared to other places I stayed in Europe. The only downsides were that we didn't have hand towels, washcloths and couldn't find the trashcan until the last evening. Also, we got disconnected from the wifi that the "host" set us up with upon arrival. The informationin the apartment did not work/was incorrect.