I felt very disappointed when I arrived to this apartment. I never actually spoke with or met Flaminia. Paulo greeted me and my friend at the apartment and after climbing about 50 steep narrow steps with our luggage (please don’t stay here if you’re claustrophobic) he gave us instructions on how to lock all 3 doors to the apartment and how everything worked which I didn’t really understand because it was in Italian. Then when I had more questions he called his secretary who spoke English but was of no help either. There was a fee per person per night that was collected up front which was never mentioned in the fine print when I booked. I was charged a cleaning fee with booking, yet the apartment floor was masked with dust and dirt, used soap was left in the shower and the towels had stains on them. The “breakfast” was a hydrogenated pastry with stale bread and jam and an espresso machine without any pods. That too was a rushed explanation in Italian. The sugar was so old it was clumped together. The location was great but honestly for the price it wasn’t really worth it. After a long day of sightseeing the last thing we wanted to do was climb all those stairs and struggle with all the doors and locks only to arrive to an apartment that was not how it was described in the listing.