Serena was perfect - communication from the time of booking was excellent and, on the day we arrived, she was there to greet us - in fact, she waited forever as it took us a little while to find parking. She had great patience with us. On arrival she showed us the lovely apartment and helped us find some wonderful places to visit and eat at. Serena was there for us throughout our visit and was an excellent host. The apartment is fantastic - lovely space, everything there that is needed (and more) and a super location next to the Pantheon. Overall, a perfect stay!