The hospitality of Mrs. Francesca 'was definitely not hospitable, and welcoming. Upon our arrival, we were greeted in a room located inside a building under renovation and so with the work in progress and lots of scaffolding that covered the palace...it would have been better to be aware of this prior to our arrival. The air conditioning in the room was not working, this is also not expected. Francesca tried to convince us to use a small fan but we did not accept. After long and exhausting discussions about this condition, my husband and me proposed to Francesca and his collaborator to give us back our money in order to look for another accommodation, given the non-existent possibility 'of being able to change the room. This choice followed also by the not friendly and hospitable attitude of host. Later, after a stressful wait, we were moved to another room very different from what it was before. this was located in the building just in front, in good condition and also had air conditioning which we had paid for. Once there, we asked Francesca towels and soap for hands as we had found on the bed in the previous room and that were not present in this as well (and just like it was also indicated in on AirBNB). After having served towels and a couple of bags with inside the shampoo (?!?!?!), when we asked to have a bar of soap for hands, looking really bothered she replied: "Now, that's enough!") All these ways to behave were accompanied by that kind of attitude just like every expected amenities were a personal favor. The night sleeping was really bad because ofannoying noises coming from the drain in the bathroom. In the morning the toilet was broken and almost to flood up. This experience 'was very negative and stressful, but terrible attiude of Mrs. Francesca even worse. NB: The city tax requested by the City of Rome is required in cash (2 euros per person per night) once checked-in and it is not included in the total amount paid for booking on this website. ----------------------------------- L'accoglienza della Signora Francesca e' stata decisamente non ospitale, e non accogliente. Al nostro arrivo, ci hanno accolti in una stanza che era collocata all' interno di un palazzo in ristrutturazione, dunque con dei lavori in corso con tanto di impalcatura che rivestiva il palazzo, avremmo gradito essere al corrente di questo prima del nostro arrivo. L'aria condizionata della stanza non era funzionante, anche questo non previsto. Francesca ha cercato di convincerci ad utilizzare un piccolo ventilatore ma noi non abbiamo accettato. Dopo lunghe e stancanti discussioni riguardo a questa condizione, io e mio marito, abbiamo proposto a Francesca e ad un suo collaboratore, di ridarci la nostra somma di denaro per poter cercare un altro alloggio, visto le inesistenti possibilita' di poter cambiare stanza, questa scelta seguita anche dai comportamenti poco cordiali e non ospitali dell'host. Successivamente, dopo una stressante attesa, ci hanno spostati in un'altra...