We requested a refund as firstly when we arrived at the airbnb the room had not been serviced and meant we had to go out and wait for 1.5 hours while a cleaner came to clean it. Then when we got to go to sleep on the first night there were some incredibly loud neighbours that woke us up and kept us up most of the night.
Secondly we couldn’t shower for longer than 30 seconds - 1 minute as the shower drained incredibly slowly. If we had been in it for longer it would have overflowed. So we barely showered, and couldn’t on the last night due the issues to follow.
The predominate reason we asked for a refund is because the bathroom became unusable on the last night as one of the pipes started burst and was leaking lots of water. We ended up using a restaurant bathroom to toilet, bush our teeth and have a wash on the last night as his one was unusable.
I understand things go wrong in an old building however 2 weeks after the stay we have received nothing from the owner despite promising to refund our stay