Inhabitable due to noise - a complete scam.
Firstly, the apartment is situated next to the Trevi Fountain. Despite the previous reviews that the area is noisy, which is to be generally expected, nothing could prepare us for the level of disruption we were subjected to. The apartment has incredibly thin windows and is located on the first floor. We were kept awake until 5am by tourists shouting and urinating outside, and subsequently street cleaners and local vendors emptying bottle bins. We reside in Central London, yet have never experienced anything like this level of noise. With sufficiently modernised windows it is reasonable to expect an acceptable level of noise reduction. The host did not reply to our communication to resolve the issue until we cancelled the booking. They followed up with messages such as 'Rome is alive nowadays' and 'the cost to be so close to the fountain is that people are always around there.' These replies were unprofessional and insulting given what we experienced.
Secondly, this apartment is owned by a business, not the individual on the listing. Their communication is chaotic at best. Their representative kept calling me a different name and was unclear about whether we were being met at the time we requested only after me chasing them a number of times to confirm. When we checked in we were told that because I had not added my guest to the booking that we had paid an incorrect level of city tax. I had mentioned my guest before we arrived. Had I been warned prior I would have remediated this. The representative told me I had to give him the payment immediately or we would lose the apartment. He demanded cash, which I did not have, and would not accept a credit or debit card. I was forced to use PayPal to remediate this. At first, PayPal was not working so the representative left. In the hours after, I was hassled multiple times over the phone to make this payment and told that I would lose the apartment if I did not pay it. Eventually PayPal worked and I stopped receiving calls. The payment totalled £10...
Thirdly, when we arrived the cleaner was still there, which we had been warned about due to checking in early to leave our bags. However, she was hostile and rude, making us feel extremely uncomfortable.
An extremely unpleasant stay - avoid.