Francesca was super communicative the whole time prior to and during our stay! It was our honeymoon and upon arrival were gifted tiramisu to celebrate which was incredibly thoughtful. We met with her associate Melina to pick up the key and she was super helpful with reccomendations for transit, which was easy and places to go. The apartment was not as close to the middle of the neighborhood as I was expecting, but it was an easy walk to get to the popular restaurants and very safe. The apartment was huge in comparison to other places we had stayed, however the bathroom was cramped. Overall great experience!