Gianluca is a great communicator and both quick and thorough with his responses. We met Flavia upon checkin an hour before schedule to drop off our luggage from the flight. She gave us the keys then so we could return after the apartment was tidied from previous guests. The apartment is darling and the nook by the bed charmed us to no end. There are many full length mirrors in the space that bounce light around so when the sun shines the whole apartment glows. Looking out the windows to the cobblestone streets of Rome is one of our favorite memories. The view is beautiful.