Lucia was quick in response and accommodate early arrival by keeping our luggages. One small hiccup was that on the first day we didn't know Lucia could be reached on both 3rd and 4th floor so were panic when we went back to take our luggages for check-in afterwards. But she was on 4th floor when we went up to try.

Although Lucia spoke Italian and little English, we could still communicate key messages and she made sure we understood them. Our room was made tidy everyday and things were clean. Thumbs up for the strong hot water too! I hit myself a few times in the shower area which was a little small but it's just a small note.

Breakfast coupons usable at a bar nearby were provided which were a nice touch to start our days.

I would suggest if possible to keep the light in the hallway on so people can seeorr clearly going in and out at night.

Overall it's a very good experience in Rome with Lucia as our host. Thank you Lucia!