Maria Carla's place was in a very cool neighborhood with a vibrant nightlife. It is centrally located and close to many sites in Rome. The apartment itself was comfortable and well suited for three people. The host did help us reserve a taxi for our trip to the airport. However the air conditioning was broken for the first two nights of our stay during the heat of the summer and the apartment only has two windows which proved insufficient (one in the bathroom and one overlooking the street). I notified the host about the broken AC after the first night of our stay. The problem wasn't resolved until the last day of our stay and the process was difficult. The host notified us that the air conditioning technician would arrive the morning of our third day (he had come at some point on the second morning of our stay and couldn't fix it) explaining that she gave him a key overnight which made us feel uncomfortable. Though the AC cool air didn't work the fans on each machine did function and when we returned to the apartment the second day with no AC the remotes to turn on the fans had been hidden by the host. After we asked her to either provide the remotes or an additional fan she told us where she had hidden them. This process seemed unnecessary and it made for an uncomfortable night. The host did provide us with a refund for the inconveniences but only after we shared concerns with Airbnb customer service. We specifically chose this apartment because it had air conditioning as one of the amenities and we were disappointed in the lack of customer service in regards to this issue.