I stayed at this apartment for three nights of November 4, 5 and 6. and had a very good experience since this was our first Airbnb. We had excellent communication with Natalia prior to trip and when we arrived at the airport she informed us that her colleague Anthony would meet us and was already at the apartment waiting for us. Natalia is not the owner of the apartment, but I was told that Natalia and the team helps the owner. The owner supposedly is the owner of the restaurant that Natalia will suggest to you. We did not have time to go to the restaurant, so I can't comment on that. Please note that the apartment is on a steep hill and is a one way street and at the time we were there, construction was on the street and was street was closed off, so the taxi had to drop us off at the bottom of the street. We had to lug our suitcases half a block up the street where we met with Anthony, who was waiting for us outside. He was very nice and showed us how to open the doors. There are 4 doors to open ( with 4 different keys), two doors for the building, one door to open before the actual apartment, which also leads to another property in the courtyard (they have access to the area so the neighbor can go to their courtyard, but we never saw them) and finally the last door to open the actual apartment. It was quite complicated for me, since there were 4 keys, but my husband figured it out, so he was the one that opened the doors. With all the doors, the apartment and building is very secure. Anthony showed us the apartment and answered any questions we had. The apartment was very spacious and very clean and the beds were comfortable. Natalia and team left us a bowl of fruit, which was very nice. The only main issue we had was the heating system and the hot water. The heat did not work the first night, probably because it was pretty nice in October and in November it started to have a cold front. I had to wear warm pajamas and socks and a hat to bed to keep warm that night. We contacted Natalia, but the tech could not come out until the next day. Emmauel, the tech came to check the remotes of the air (even though we found the instructions in the living room drawer of the AC/heat and put it on the correct "Sun" setting) and then he called maintenance to turn on the heat for each room. Each room has a traditional cast iron style radiator. Not sure if the AC/Heat remotes control the radiators. When we first entered the apartment is was 21 C (69 F), but it seemed colder since there are high ceilings. Once the radiators were turned on, the apartment was at 23 C...