Hi.
It all started 24 hours before i was due to arrive. We were informed by email that the apartment I booked was flooded in the bathroom and we had to be moved apartment at the last minute. with only 24 hours to my flight i didn’t really have a lot of choice and felt I should agree, trusting that the vendor was doing me a favour by telling me that the apartment I was to be moved to was an upgrade,bigger, closer to the centre of Rome.
On arrival we got communication that the toilet was broken and would be fixed. After going out to explore I received a text telling me to not to lock the door (didn’t fill me with confidence and safety) so the tradesmen’s could fix the toilet. We assumed the tradesman would’ve had a key but obviously didn’t. Eventually I was told it was too late and he would fix it tomorrow. I then went to have a shower and the shower was broken. So day one we had one broken bathroom and one broken shower even though I had paid for these services.
We then eventually went to bed and the noise outside was unbearable. It was like the Grand Prix. I appreciate that this isn’t all the apartments fault however due to rickety windows and being in a basement apartment the noise was made even worse. We emailed the vendor to be told that we needed to visit the office if we wished to complain. They didn’t give us the option to come to us to hear our concerns.
On arriving at the office to voice our complaints the (an hour wasted of our holiday) we were met with an unhelpful member of staff who informed us that there is nothing she can do about the noise as it’s not her fault (which we don’t disagree with) and that they were fixing our complaints about the faulty bathrooms. Her response to the noise issue was to offer us ear plugs. Again she reiterated that she’d given us an upgrade on the apartment and that this apartment was excellent value for money. We disagree.
Additionally the kitchen is not partially equipped and one of our other concerns was that several of the sockets were loose and one is missing a part whereby you can see the electrics which is so dangerous. Our concerns around this were basically mocked by the vendors.
Being a basement apartment the apartment is dull and could be doing with having some lamps at bedsides in order for people to see where they are going at night.
We searched long and hard for our original apartment. We chose a very specific area, apartment size and amenities. We also chose an apartment with a lift and in an area with limited hills. We’ve been to Rome 6 other times and stayed in this specific area hence us choosing this. We ended up in an entirely different area with access via a steep hill which won’t suit older people or children. Also there are multiple steps to get to the apartment which is not ideal. As I say we had very specific requirements which is why we booked our original place but the apartment we’ve ended up on has not fulfilled any of these requirements unfortunately. We are most disappointed and feel like the attitude of the vendor has been very poor.
I would say this is the worst experience inquest ever had and would never use this company or book one of there apartments as you are in for an apartment that’s not upto standard and just full of false promises from the vendor.