Roberta was very welcoming and helpful, as was Fabio, the driver she sent tp pick us up from the airport. The apartment location is superb, and the apartment was spacious, very clean and true to the description in the listing. The only comment we have is that the two bedroom are connected by the door to one of them and share the a/c, thus it is perfect for a family like ours but less suitable for two couples traveling together, for example.