Monica was wonderful. She helped my mom with her luggage, oriented us to Rome and her neighborhood and even helped my mom book an early morning taxi for the next day. She was so inviting and kind to is. She also recommended great non-touristy restaurants.
The place was great too. Just what you would want from a Roman apartment. It was extremely central feeling and convenient. Very very close to the metro and walkable to shops, Trevi, restaurants and the like.