My Experience has always been very efficient on Air BnB and I will continue to use this great service but on this one occasion I wasn't to impressed. I felt although Guglielmo's apartment had everything myself and my friend needed he wasn't to responsive, from when we first arrived he had us waiting on the street for 20mins after already calling him twice to which he replied he'll be 5mins (so I assumed he was traveling via, car/bike) then after the 20mins he came out of the door we were waiting at. Then on another occasion when leaving the apartment there was work happening next door outside on the small terrace which we were greeted by a rude workman and Guglielmo not really helping. I wasn't impressed with the owners actions and could Learn a thing or two with some simple guidance overall a lovely trip and stay in Rome, and the Location was spot on for me. Thank you.