I sent a message a day before and the day of my arrival, confirming time of arrival and I wasn’t notified the bathroom didn’t work, when I arrived in the apartment Chiara welcomed me and said the bathroom we were expecting was not working, she offered another bathroom (which would be shared with other 2 people and was very small) we slept and in the morning (blankets dirty and curtains not working either) In the morning I was notified by Chiara that there was no warm water, only cold. I wished I was told before arriving that there was no bathroom, it would’ve saved us a lot of time. Communication was hard since Chiara speaks only italian, but she helped us move to another apartment for our remaining night and cover that cost. It was a terrible experience, and very exhausting since we had very few days in Rome and we lost a lot of time moving after being there for few hours. I definitely wouldn’t stay here.