Barbara and Fabio exceeded every expectation we had when they helped my friend after she'd had her wallet stolen heading to the suite. They let us borrow their cell phone and waited with us until her cards were canceled. They are both very friendly and accommodating people, providing us with maps and restaurant guides. The suite itself was lovely, clean, and only about a 15-minute walk from the Vatican museums. The only downside to the experience was the weak WiFi signal, which Barbara and Fabio warned us about upon arrival.