Francesca and Claudio are awesome! The whole experience from booking the place to arrival and departure was easy. They are very responsive and accommodating. Since the start of the whole trip they recommended a pick-up service which we used. We arrived on Christmas morning. The driver was very nice and patient especially since we had issues with our bags at the airport. The ride from the airport to the apartment was a quick 30-35 minute ride. The driver dropped us in front of the building where we were greeted by Francesca the owner. She walked us up to the apartment which is on the 3rd floor. You will need to walk up a few flights of stairs. Upon entering the apartment is where we also met with Claudio. The apartment was nice and clean and the hosts gave us a tour through the apartment. It is a nice space with 2 bedrooms and 3 beds/1 stand-up shower, toilet and bidet. It has a washer but no dryer. Good size fridge, gas stove and oven with pots and pans etc. All the things that you will need to cook a meal. The 2nd bedroom has a door to an outside patio that had a table and few chairs which we did not use since it was kind of chilly due to the winter season. The apartment is in a great location. Close distance to the metro (5min walk), medical clinic, and lots of shops and restaurants. You do not need to drive anywhere. Francesca and Claudio were very kind and responsive to anything that we needed and made us feel like we could reach out to them if we had any issues which we didn’t. They also provided recommendations on restaurants and places to visit. If you are there for a few days I would recommend buying the weekly metro ticket. We didn’t think that we would need it but it was so convenient to take the metro everywhere especially to places like the Collaseum. The metro was really easy to use. Overall we give the host a 5 star rating and would highly recommend them. They were great and very nice, accommodating and understanding. Easy check-in and easy check-out. We will definitely stay here again if we come back.