Benedetta’s property is very well located and convenient to lots of points of interests. Our family of 6 enjoyed the spacious accommodations of 3 bedrooms and 2 bathrooms. And the air conditioner was a welcome relief after hot days outside.
Benedetta is not located in Rome. The checkin process was excellent and handled by her rental management group. However, due to her not being local, we had difficulty and delayed response when we tried to reach out to her about problems we encountered about the apartment: the washer and dryer were not working (this was primary reason why we chose her property over others); basic supplies were inadequate like paper towel, dishwashing detergent, laundry detergent, new cleaning sponge (instead of used one).
Lastly, there was a water leak in her ensuite bathroom. It was coming from the pipes behind her wall. We alerted her immediately as soon as we noticed it the night before we checked out. The next morning on our check out day, the water leak was starting to get to the bedroom. We immediately contacted her local management team as early as 6:30 a.m. but no one answered and office still close. We left urgent voice messages We also called the owner’s phone but that only forwarded to the same phone as management team. We also left her voicemails and sent urgent messages on her airbnb email. We finally got hold of the local management team and Benedetta by about 8:30 a.m. and alerted them that this was an emergency. We checked out at 10:00 before any repair man arrived. I hope her apartment was not significantly damaged.