Rafaella's place was quite noisy (because of the tram running from 5 am onwards). She requested money in cash for the tourist fee that wasn't specified on the listing which is against the rules according to Airbnb but we left the money anyway on the table before leaving. The mirror in the room fell off in the middle of the night which could have been very dangerous! It woke us up alarmed at 3am. There is no space for 4 people to seat, plus one of the chairs was broken. The bed was not comfy at all, hard pillows and mattress. She asked us to take out all of the garbage! We took it out when we left whilst carrying our bags... we payed a cleaning fee so I don't understand why we should take it out to the street. This is my first time! After we left she requested money from us out of nowhere. All in all a very bad experience!