Frank was absolutely wonderful! We arrived pretty late but he met us there and gave us a map which he marked up for us where to go shopping, where ATMs where ((it's cheaper to do that than the currency exchange)), food and places to see or where to find the shortest lines! he also gave food recommendations too! Frank was a great host! His place is absolutely beautiful! Right down the street from the trains and also from the colosseum! We didn't see the washing machine (as listed) about but that was ok! he had towels, blow dryer, an electrical converter and some spices/baking things if needed. There was an elevator too, which saved a ton of walking and hauling luggage up and he spoke perfect English!