Sergio was very welcoming and extremely communicative via text and Whatsapp. The apartment was cleaned for us daily and the room was exactly as I expected based on the pictures. The AC unit worked incredibly well and the bathroom was very clean and modern. Sergio and Margherita even left us some amenities (snacks and bottled water) which I would not have expected from an Airbnb. The neighborhood is accessible by tram and only about 20 minutes from all the tourist sights, though late at night a cab-ride home becomes a necessity. Highly recommended.