Roberta's apartment is really large and located pretty much in the heart of the city! This also means that the street where the entrance to the apartment complex compound is, is very very busy with tourists.
The apartment is in one of the few blocks within a group of apartment blocks that shares a compound. This compound is accessible typically to the apartment residents only so there is some privacy from the public (however, we noticed that the main door to the apartment complex was kept open throughout the day - and closed from the evening onwards; there is security personnel that would be present to periodically check on people - he asked us once which apartment we are in).
Roberta was not available to check us in. Instead, her friend Ugo was there to greet us and give a rundown of the apartment and was happy to address any questions/issues we had, like check-out, airport taxis, etc. He helped us replace the water kettle in the apartment as the one there was leaking water when used. Ugo explained that Roberta was not well during our stay there which would explain why she was slightly delayed in responding to my queries when we were there. Ugo did make up for it with his quick responses though.
The apartment itself is quite spacious and had most of the main facilities like washing machine and dryer, dish washer, hob, oven and microwave. Most of the perishables were available, like dish washing tablets, laundry detergent but we were not sure if these were provided by Roberta or left behind by previous tenants. Roberta provides clean towels, hotel-sized shower gel and shampoo, and toilet paper. It would have been nice to have a fresh dish-washing sponge and kitchen towels though.
The apartment furniture and fittings is a combination of modern and antique which we found to be pleasant. However, the general condition of the fittings is slightly old. There are lots and LOTS of cupboards/storage space in this apartment (great ideas for hidden storage!) but some of the doors were either stuck or loose. The shower is in the bathtub in the bathroom which was a lot higher than we were used to! My mother-in-law had trouble getting into the tub to have a shower!
The check-out was also handled by Ugo and it went well with no issues. Luggage can be stored in his office which is within the apartment compound. He even insisted to see us off when we checked-out. All in all, a great apartment which needs a little TLC and some additional perishables (kitchen stuff!) to make it perfect!