Giovanni was very good at communicating, we had an issue where the place was actually booked and he put us in a similar apartment a couple doors down. It seemed we were some of the first people to stay there so the amenities weren’t amazing (we ran out of stuff quickly) and the WiFi didn’t work at all which was really inconvenient but Giovanni did all that he could to help. Overall it was a very nice apartment in a great location and the host was accommodating!