Very good communication with us during our stay and even provided a document of recommendations to do and eat in Rome! Very nice cosy home feel to this apartment. But we had a few issues due to cleanliness of the place - we found some ants/ant trails in the bathroom and living room, as well as waking up to new itchy bug bites everyday even though our windows and doors are closed. Be mindful that there is no aircon in this home, but it is still very cool at night and it is not needed.