Host was very unresponsive, we asked if it’s possible to check in early and tried to set up a time a week before arriving, but never get the answer until we’re leaving for Rome and asked her again. Check in was bizarre too cause we’re asked to meet up with another person 20mins before we arrive with whom we’ve never had any contact with, we had no guarantee that it’ll be safe. There were moth cocoon, stain, dust on bedsheet, cigarette butt on the table, dust in corners. Heater didn’t work as well. We told her about the situation and was informed that she’ll send housekeeper in the next day, which we didn’t feel trustful enough to take up on since it’s obvious they didn’t do their job the first time round. We didn’t feel comfortable staying in the place anymore and decided to just book another hotel. We informed her about our decision and ask for refund, she never replied. Not even updating us about the housekeeping situation when we should’ve been staying for another two nights.