Communication with Angelo was great & they told me where to store my luggage before I could check in (it’s about a 7 min walk away). They also organised the taxi to pick us up from the airport. Any questions I had were dealt with very quickly.
We had to message Angelo as the Wi-Fi didn’t work when we arrived. They arranged to put in a portable Wi-Fi, however the signal was still too weak.
I also messaged about the hot water running out quickly in the shower, and that the shower door had come off of its runners. The shower was looked at, however the hot water still ran out quite quickly.
The location is great - near lots of restaurants and bars, as well as central to monuments. This place is good for if you need somewhere central to sleep, but will be out exploring in the day.