Roberta met us at the apartment when we arrived, although our flight ended up arriving earlier than planned. She has a very detailed booklet that she leaves guests, which details all of the 'go to' place in Rome and also those places near the apartment. She also details bike routes, public transportation, and tourist-friendly activities. She left a welcome package of goodies, including snacks and drinks. She also changed our towels mid-stay, which was nice and not always done by hosts. The apartment was spacious and very clean when we arrived. The building also felt very secure. The location was a bit far from Rome's main attractions; however, if you are a bike-rider or amenable to public transportation it may be easier. My friend and I walked everywhere and most walks were about 1 hour from the apartment.