Communication was great until it came to dealing with my complaint on return at which point not even airbnb could get hold of the host.
Major renovations taking place in the front of the apartment block (inside) We were woken up by a kango drill at 7.50am as well as constant hammering.The host said they would try and sort it out but didn't manage to do anything.
Requested a part refund but they wouldn't even acknowledge us.
A similar complaint appeared a while ago (i hadn't noticed this on booking) but the host seemed to imply that the customer was making it up.
In my opinion this should not have been made available for rental whilst this was going on.
I was prepared to accept a partial refund but couldn't get a response ...nightmare!