Michele was easy to contact and made arrangements for someone to meet us, who patiently waited for hours due to plane and train delays. The flat is in a very interesting part of old Rome, with restaurants at the foot of the stairs and a view out the window of pleasant Rome street life. It is well situated to walk to the major Roman monuments, including some just a block down the street. The flat is charming, situated in a very old building. The shower is small, but overall the flat was very good for the price. Michele was very helpful. Our luggage was lost by the airline, and Michele took phone calls on our behalf until I was able to obtain a European mobile phone.