Francesca was very kind and communicative. However, the apartment felt like a hassle. I asked if we could drop off our luggage early in the morning and check-in later and she actually let us know that we could check-in earlier which was a nice gesture. But when we got there the place was not ready. We had to clean hair from the shower drain, they had to drop off towels, toilet paper, pillowcases, and other supplies multiple times throughout the first day because we kept noticing things missing (oh and the coffee maker didn't work). The place is also misleading because realistically it takes about 30 minutes to walk to the coliseum and 15 to the Manzoni metro station. The place is actually pretty far from what the post made it sound. Also, if stairs are not your thing, or you have heavy luggage, the apartmernt is 3 floors up and the bed is still more stairs up. And if someone is going to sleep on the couch that turns into a bed, it's pretty confusing and uncomfortable to sleep in. Overall, the host was kind and accomodating but the place was not ideal.