The host was amazing. The apt was exactly as described. It was very clean, bright and sunny and well equipped. Our email communications with the host in booking the apt as well as in subsequent email exchanges with him were great. He responded promptly our questions (this was our first Airbnb experience). He arranged for a driver to meet us at Termini on our arrival and for a driver to take us to the airport at the end of the stay. We had a few questions while we were there and he responded quickly. We had a massive thunderstorm one evening with very high winds and driving rain. We got a text from Andrea asking if we were OK and to let us know that there had been a couple of tornados in the Rome area. We were not affected but we were able to let our family know at home that we were OK. We are also tea drinkers and there was no tea pot. We mentioned this to Andrea and he dropped one off later that same day. All in all a terrific experience.