Preface: This is coming from a seasoned airbnb guest - and former very positively reviewed airbnb host - who spends extensive time reading through all reviews, house rules, check-in policies etc before booking. We had significant issues with this booking from the beginning but want to give our hosts the benefit of the doubt as after all the dust settled Rosanna and her partner seemed like very nice people - perhaps this was just a really unfortunate one off as I don't see other guests mentioning it in their reviews- while still fulfilling our obligation to give a fair review for potential guests. Communication was very lacking. We were unable to get ahold of anyone after booking and it took Airbnb customer service intervention to get a message back. Phone calls were not picked up or returned. It appears our last message was never received which caused check-in on the morning of our arrival to be impossible, essentially ruining our entire first day in Rome. After spending hours in the airport waiting to even get into the city, paying for our bags to be held elsewhere while we waited for 9am to roll around only to be told that we had to leave again until the evening was the last thing we wanted to deal with, especially when we had thought it was acceptable to arrive at 9am (hosts were apparently expecting us at 7pm) - the time at which hosts had originally said would be ok to arrive - when the previous guests were meant to have checked out. We ended up waiting outside on the urine soaked street with our bags (the smell was overpowering) until being let in by a fellow airbnb guest. Rosanna and her partner eventually were able to meet us at the apartment and upon meeting offered popsicles and a massage chair which was nice of them, but at that point too much stress had gone on to salvage the day or expectations. During this exchange I was made to speak on the host's phone with an Italian airbnb customer service rep who had only listened to the host's side of the story without reviewing the case properly or even speaking to us, adding to the feeling of unwelcome and disappointment. After we were settled on the first evening, all our in person interactions with Rosanna and her partner were positive. They were helpful about referring restaurants and bars in the area, showing us how to get places on the map they provide in the kitchen area and the small bit of chat we were able to have between both our languages was nice. Know before you go: From reading all the comments before booking, it appeared that Rosanna was renting one room out and living in residence. In reality this airbnb has no owner on site, having the four bedrooms rented out to separate airbnb guests much like a hostel which we were not prepared for. If you are concerned about noise level...