Very dissapointed. When we arrived we were not greeted and no one answered the bells, even though I had let Paolo know our train times and told him that we did not have any phones and no way of contacting him and he had said that either he or his mother would be there. We had to use a strangers mobile on the street to call him. we waited in the cold and dark for 45 minutes. When he arrived and took us up to the apartment he had to check who we were on his mobile and had to check which room we had booked, he then took us to the room but there was someone already in there. We had booked the Double Room with a Wide Tub but were given another room. Paolo said that he had given our room to someone else because they had asked for it even though we had already booked it. He argued that we should have let him know that we wanted the room with the tub.. even though we booked it and it clearly stated in the description it had a tub and the photo also showed a tub. After the couple in the Wide Tub room left the apartment, we were not offered to move into the Wide Tub room even though were were staying for a few more nights. I would rate the service 0/5, however the rooms were clean and it was a good location.