Riccardo and Veronica are very nice and it is easy to communicate with them. Riccardo provides us all important information before our arrival. Room such as is very small but it is was absolutely enough for us. We just needed a place to sleep. There is private bathroom in the room. Bathroom was perfetly clean. It is also possible to make a coffee or tea in the shared area. We had no problems with hot water or with heating. Everything was good.