Roberta is superb! She gave us so much information about the area and how to get to places via public transport etc. She explained everything about the apartment, how things worked etc. The apartment was fantastic and had everything we needed. The bed was so comfortable, with the advantage of air con if required. The bathroom had a super shower which is sometimes difficult to find when visiting abroad. I had booked this trip as a birthday surprise for my partner and I wanted a surprise cake for him. Roberta kindly ordered and collected this for me to be there at the apartment when we arrived and she also very kindly gave us a bottle of champagne for the celebration!