Carmen was very helpful. She was in touch with me from the time I made the booking to the time I checked out. She gave good suggestions on moving around Rome. The list of restaurants and nearby gellaterias she had on file were very useful. The apartment is located about 15 min walk from Rome Termini. So it was very convenient to get around. The apartment was very comfortable with two bedrooms and a living room. The upstairs bedroom has a low ceiling maybe 5' 6" high only with a window that is at floor level. Maybe good for kids only. The bathroom was neat. There are many restaurants and Tobacchis within a block. Overall I had a great stay at the apartment for four nights.