We were met by Emanuel not Natalia as we had been told but no big deal he was great. We came in on an early flt so the room wasn't ready but we didn't care we dropped our stuff and went out to visit Rome. The rooms fit the pictures. The Air Conditioning was great and needed too. What they could do better is supply water for showers that actually comes out of the shower head, not enough to even get your body wet. The hot water was inconsistent and with only four of us we expected hot water, even in Europe. They could have also supplied better towels for the price of the room. Kmart quality is not what we expected. Other then those comments the room, the AC and the location were great. Water to shower with and hot water too would have made it perfect.