Silva and Lucas were wonderful! Lucas met us for an early check in since we were coming in from a cruise. He arranged a taxi from the cruise ship which was great as there were none there when we got off. He also got us one for an early morning departure. He gave us good tips on where to eat and how to get cabs.
The location couldn't have been better. It's on an adorable cobblestone lane with lots of street vendors and fantastic Italian restaurants. 2 blocks in either direction and you are at the Pantheon or Trafalgar fountain. No cars on the street. Antiquities everywhere! The people in the area are so nice and helpful. All speak English. If you take a walk before 10am you beat the crowds and get a peaceful walk to enjoy the scenes. The apartment is very secure and in a gated community. It is very spacious and could easily accommodate 6 people. They do allow smoking in the apartment which we didn't like, but that might be a draw if you are a smoker.