Roberto stayed in touch with us every step of our trip - from booking, to checking in, to checking out, even when we were difficult to reach (we stayed in Cinque Terre for a few days before going to Rome during November and didn't have any cell service or internet).

His friend Malu helped us check in. She was very kind and helpful.

The best thing about this listing is the information that Roberto gives you in a PDF and also in a binder at the flat. He clearly spent a lot of time compiling this, and unlike TripAdvisor reviews and Yelp, his recommendations were actually GREAT. We tried to hit up many of the spots he listed. They were all great.