Thea was so nice and accommodating. She emailed me a map with directions and lots of information on how to get there, what to do upon arrival and how to get to and from other places in Rome. She was there to help me get settled in and answered all of know numerous questions. the place was so close to the Vatican and ideal for those trying to get there early in the am to beat the lines. Easy access to the buses and many major areas of the city. I would definitely reccomend this place!