Federica and Manuel were amazing! After a few wi-fi hiccups at the Roma Termini, Manuel came to pick us up and showed us around the neighborhood (which includes the Colosseum, btw) - the restaurants, laundry, sights, etc. Anything we needed, they provided! The room was great as well - perfect size for a couple, free Netflix (helped work out the jet lag a bit), and couldn't ask for a better location in Rome. We'll definitely be back and will definitely try to stay here again!