Andreas was very accommodating and helpful, setting up everything for our arrival and making sure it all went smoothly. The place itself is great, clean and spacious, with a very cool location--a short walk to the Vatican and across the river to other tourist attractions as well as to the bustling neighborhood of Trastavere. Although there were a couple of hitches, namely that the hot water wasn't working and it took a couple of days to get it going, Andreas did everything he could to make us comfortable. We really enjoyed our stay here and loved Roma!