We were a group of 3 senior adult couples and Francesca could not have been more helpful. From meeting us at the door, helping us up the stairs with the luggage (in addition to the lift) and explaining everything about the apartment and the area, and arranging transportaion to an from the apartment. Any minor issues with the apartment were addresssed immediately and to our satisfaction. I would always look to Francesca as the first resource with any other stay in Rome, that we may contemplate in the future.