Just returned from a 4 night stay. Francesca was nice and met us outside the apartment to help guide the taxi driver who was lost and didn't speak English. She took the time to explain everything to us and welcomed us with some fresh fruits. The beds are comfortable. We had a few issues such as the air conditioning leaking in the living room, the faucet in the sink splashing water, the shower not properly draining the water and overflowing on the floor, and an internet issue where it didn't work for a couple of days which was inconvenient. It is close to a tram station and a few stops from Piazza Venezia. The apartment was clean but did have a smoky smell in my opinion.