Francesco and his associates were very responsive. They were very punctual meeting us to let us in to the apartment, helping bring our suitcases up and helping us to find parking. The apartment is located in Trastavere, a very lively and heavily touristed area of Rome. The apartment was located in an old somewhat run down building. The apartment windows faced into the Courtyard, and was somewhat dark. However, we heard no noise from the street, though on 1 night we could hear noise from within the building (the Courtyard amplifies the noise). The apartment itself has been extensively renovated and is fairly modern and clean. The shutters in the living room and the main bedroom meant that we could really shut out the light, though the single bedroom had a curtain, which was less effective at shutting out light. The air conditioning was great to have. We appreciated the electrical adaptors which were in the apartment for our use. The internet also works very well. We had a problem using the stove and Francesco was able to fix the problem by WhatsApp video with us quite promptly.