Unfortunately we had a bad experience during our 4 day stay. When we arrived at the apartment it turned out that there was construction going on in the next door building which meant drilling directly into our bedroom wall and other construction noises for 3 days from 08:00 till 1800 o'clock (1 day was Sunday). When we told the host on the first morning about the unbearably noise (we couldn't even hear ourself talk) she did not show compassion and was not willing to help us and said to contact they city hall or Airbnb support. After that we sent the host a message for understanding about our situation and that we wanted to leave early because of the unbearable noise. The host gave us an ultimatum to leave in 1 hour or to stay the entire days. The host told us that we caused here enormous inconvenience with our messages on her holiday. Because we were out of the city we could leave in one hour so we had to stay. There was no room for another time. We left this morning and left the apartment super tidy. we have to say the apartment location are nice. We are sad from the situation (the noise and the negative communication with the host) and to be blamed about giving the host enormous inconvenience. While actually the inconvenience was with us and we just wanted help and understanding.
We always had good experience with Airbnb that's why we use this platform for years. And we always had good reviews and good connection with the hosts. It makes us sad that this time it did not go well.
I hope for the future that things will be better for the new guests regardless of our experience.