Even if Daniela answer us multiple times during our stay, we had a very anxious and bad experience at our arrival. The keys we were supposed to get at a bar were not there ; and noone in that bar were able to explain us anything neither in French nor in English. After 1 hour worrying and walking with our lugages to find a solution, it wasn't early enough to find a place to have dinner.
Daniela told us that she will find a way to compensate us for that bad experience but she did not. The room was refreshed (new towels and bed done) at the middle of our stay but it was not to compensate this as it was proposed and foreseen before our arrival.
Moreover, the water was really cold the first day, and if Daniela called for a plumber, the water still needed a long time to get warm after.
Finally, note that if the bedroom is okay, the shower is very little, which can be a problem for those who (like my mother) have difficulties to bend her knees to shower, take their shampoo....
Good thing : appartment weel placed, close to metro and buses and a great cathedral.