I booked this place months in advance and before i booked i asked for early check in, i was told that was fine. the day we were to check in i received a message that the person that was going to check us in is unable to so we now are going to deal with another person. we were given his phone number and as we were leaving the train station and attempting to find a cab we were messaging him with no response so we then had to contact the original person to contact him. extremely annoying when you're dealing with luggage and had a long train ride there and you just want to check in. once we arrived to the area the cab told us he couldnt drive any further and we would have to walk with our suitcases for 12 mins to the apartment which was grueling as you can imagine this area is extremely busy with the spanish steps being in the same location. Once we made it to the apartment we were told that we can leave our bags but cant check in until the regular check in time which isnt what we agreed on. he had to call around and after 15 mins or so he was told he could check us in to a different room. Location is great as it is right by the spanish steps and a lot of stores, but that also makes it complicated to get a cab if you fly out early in the morning so we had to reserve a car service ahead of time which was over seventy euros for two to the airport. arriving from the train station there was about 25 euros so thats something to consider. the place was clean but didnt provide basics as in any paper towels or tissues . you also have to sort through your trash and take it out before check out or they will fine you fifty euros which is a bit extreme. this should be covered under the cleaning fee.