I will devide my review in two parts. First, the place is very nice, great location, clean and with a working AC. The kitchen and breakfast were great. Liviana was also very nice.
The second part is about our bad check-in and check-out experience. We arrived to Rome at 10am and I was told by Liviana that we could check-in at that time (the check-in time said flexible). We arrived to the hotel to get the keys, but the guy there told me I should come back at 2pm. I told him I was told 10am was fine, according to Liviana. I had to show him the Airbnb app. The guy was really rude, and after insisting for a while he made a phone call and walked us to the place. This was the worse part, the room was 3 blocks away and the guy didn't wait for us. He walked quickly through cars, turning around corners while we tried to chase after him with a lot of luggage. I'm not expecting him to take my bags, but at least wait for us.
For the check-out it wasn't that bad. We were allowed by Liviana to check-out at 12 (again, it said flexible time), but the lady cleaning didn't know about it. She wasn't rude, but I still think there is a serious communication problem here.