Ketty was an absolute pleasure to deal with. She was quickly responsive to all our emails leading up to our stay. She set up a transfer service to and from the airport for us, which was a good price for our family of 4 with luggage and we didn't have to lift a finger! One evening, we had an issue with a gas smell in the apartment, we believe the stove was leaking….i unfortunately had to call Ketty at midnight and she was patient and helpful and instructed me how to turn the gas supply off completely. The apartment was small for 4, but manageable. The location was PERFECT with an amazing view from the terrace. 91 stairs up to the top-floor apartment, but we were ok with that because we needed the exercise after all the pizza, pasta and gelato!! We would highly recommend this apartment…and are so grateful for Ketty making it a breeze and our stay, a pleasure!!