Giulio was very responsive to my messages and was very flexible when we found our train was delayed leading to a missed connection. We did not meet Giulio but his family met us at the apartment and they were very pleasant and kind. They left a carton of OJ which was great for the kids. The apartment was huge and we had more than enough room for our family of 6. Very close to subway and about a 15 min walk to the Colosseum. Very nice.