Sergio was there to welcome us even though we were pretty late as we missed our train to Rome from Napoli!!! He patiently explained how to get around Rome and gave us suggestions ... where to eat and hang out etc. as it was our first visit. Infact we were the ones in a hurry to cut the conversation short as we were dead tired by then! All the amenities were exactly as promised. Check out time was flexible as well. It was a wonderful experience and we shall definitely be back.