Valentine was waiting for me promptly when I arrived, which was great. She showed me the function of the a/c and Lights, but I recommend showing the function of the window shades, and the gate access and front entry access procedure, so I wouldn't have had to contact the owner. The immediate response was excellent. The preparation for a guest with all the amenities is fantastic, fruit juice in the frig, croissants, way above the norm! Very thoughtful! The apartment was clean and efficient, which is all I needed. It would have been perfect had the air conditioning worked as it should have. I appreciate your quick response. Under normal circumstances the lack of A/C is disappointing but with such heat this August, it was quite unbearable. For Serena, I recognize your passion and commitment to provide the best standards as I can see you are very proud of the service you provide. I wish you well. Good fortune to you, I know that you will be successful in your business. Linda Barker