The apartment is clean, spacious and very comfortable. We stayed for 3 days with our family of four, including 2 young adults. The kitchen is well stocked and it's easy to make breakfast before heading out for the day. AC works well- it was in the 90s and we slept well at night. Easy walking distance to major sites, but located slightly off the beaten path. There is some street noise especially in the mornings, but this is to be expected and was not excessive. We did not meet Francesca personally, but Leondro showed us around and recommended restaurants. He was very quick to respond to our questions and helped us when we had a glitch on the first day. We arrived early for check-in and were able to store our luggage in the apartment while it was being cleaned. Overall, it's a nice apartment, would recommend for families or two couples traveling together.