Unpleasable stay.
We are satisfied by the location but really unsatisfied by the service.
Check in was planned at 3 pm, but when we entered the house it was still uncleaned from the previous stay. We called the owners which came back to us after a few unanswered calls and messages, were not aware of the issue (and did not advise us in advance) and replied that the issue was due to the traffic jam.
We followed up with a call three hours later and we were told that the house was ready, but when we arrived we could not find the keys in the safe lock. A cleaning boy arrived 5 minutes later returning the keys.
By wandering with the luggages for 3 hours and a half, we lost our first afternoon in the city.
Therefore we are definitely not happy with the “I’m sorry but it could happen” clarification that we received, along with the cleaning services fee refund that we find compulsory given what happened.
We would have appreciated more an honest apologize and being advised in advance so that we could organize our time and movements accordingly.