We are beyond disappointed with the experience we had with IFlat . Our stay was significantly disrupted by an issue encountered with the faulty lock, which was confirmed by the locksmith to be an issue of the property, not of our doing and left us unable to enter the accommodation for a whole night. The help we received from IFlat, in particular the team member who was dealing with our case not adequate, leaving to us now being ignored after a countless texts and calls. Whilst admittedly the issue was first flagged after typical working hours (around 11pm), they did not go out of their way to help us. After several texts and calls, we were told that the only option was for her to call out a locksmith which we would have to pay for ourselves.... the locksmith arrived and admitted that he was drunk, before spending an hour kicking and shaking the door only to eventually snap the key and leave us still locked out. After this, we were told us to get a hotel for the night as it was the only option, and that we would discuss 'reimbursements' in the morning. We had to pay 150 euro for a night in a hotel, in which we stayed for less than 7 hours as we got up at 6 am to head to the apartment to sort out the issue. In the morning, the unqualified locksmith showed up again, late, this time forgetting the key. After lots of messing about, a new locksmith was called to come who managed to open the door after about an hour and a half. As a result, we were left out of pocket for the hotel, the taxi AND the AirBnB which we didn't even get to stay in for the second night. IFlat sent a text saying that we would be refunded for the full stay in the AirBnB, however, since then they have ignored our many texts so we escalated to Airbnb and they said that they have been ignoring them too.
Whilst we would not recommend using the service IFLat, the host who met us was very lovely, we have nothing bad to say about them and understand that the issue was on IFlat to resolve, which they have not. The apartment was well located and clean, a nice find. It is sad that our memory of Rome is now tainted, when the beautiful home had the potential to make it memorable.
Ultimately our experience was negative only because of IFlat's poor problem resolution - we are understanding people and all we asked for was respect and communication. We will not be recommending or using your service again.