I could not over state how wonderful it was dealing with Jimmy and the professional way he quickly dealt with and replied to all of our requests. I would also like to say his assistant Chiara was phenomenal and very kind, checking in on us often, making sure everthing was ok. Also They were able to solve my dilemma in how to provide complicated shuttles for 6 very overpacked adults from airport to train station to another city, then train to apt and finally to airport.