I have been using Airbnb for years now and have stayed at many places around the world--and have had all positive experiences. We even stayed at a different Airbnb in Rome at the beginning of our trip, so I do have another comparison in Rome. I imagine that this host is not very thrilled with me this time around because, being transparent, we decided to leave and find other accommodations after ~2 hours. My experience may or may not be fully accurate, though I am sharing my own experience. A positive is that Alex is very responsive and communicative. What did not work for us (and led us to leave almost immediately) was a few things: (1) The apartment was not quite where we expected. When we arrived, we were warned of pickpockets in the subway and there was a sign posted in the apartment, as well. We had been touring for a few weeks, and had previously stayed in Rome in another neighborhood. We obviously understand the need to remain aware of our surroundings, and it felt quite jarring to be warned multiple times of pickpockets and to stay safe. It led us to feel as if this neighborhood was far less safe than others (whether it truly is or not). Since we were leaving for the train at 4am, and it was a 15-20 minute walk to the train station, we felt exceedingly uncomfortable staying. (2) The noise level in the apartment was extraordinary--it felt as if all the windows were open and the traffic was literally inside the apartment. We knew that the level of noise would not allow us to sleep, and would be uncomfortable given our early travel needs. (3) The pictures in the listing did not feel as if they aligned to reality. The photos made the place look bright, clean, and modern. In reality, the place felt dark, a bit unkept, and not as modern as similar places at this price point that we'd previously stayed at in Rome. (4) During the limited time we were there, the wifi bandwidth did not enable us to do anything aside from checking email, which was frustrating, even for the brief amount of time. I will wrap up by saying that people's preferences our different, and we recognized quickly that this place was not a good fit for us and our needs at the time.