We had a great holiday! We were travelling with our 1yr old and this was our experience:
1) Gianna Maria arranged for us transport to/from airport. Cheaper than taxi, and in a new large van. When driver was late, she helped us get it fixed right away.
2) Apartment is very large (for Europe standards), nicely decorated, impeccable and with everything you may need (for example, there is a coffee maker, toaster, pasta pan, cups, glasses, wine glass, cleaning utensils, dishwasher, umbrella, washing machine, detergent, shampoo, shower gel... and the list goes on!)
3) Gianna Maria left some food and water for us, which was great because we arrived late night
4) She provided a pack and play for our son, again it was impeccable and in great condition
5) The location is good. There is a supermarket, coffee shop and pharmacy within 3 blocks. There is a bus stop too about 2 blocks, and 15min walk to Otaviano Metro.