we checked-in with no issues with the lockbox. We however needed to message Reupens for checking-in on the day of check-in. He was very quick to respond to queries. We loved the flat as it had 3 bathrooms and 2 bedrooms which was perfect for us. The bedroom and kitchen were fully equipped. Checking-in with the lock box was easy.
Unfortunately the air condition in the lower ground bedroom was not working when we checked-in and despite messages from Reupens, we were not able to make it work. The top floor bedroom doesn't have air-conditioning and only had a fan. Unfortunately it is too hot even with the fan on to sleep. As the next day was a Sunday, we weren't sure a technician wou7ld come in to sort out the air conditioning so we managed to find another place and checked-out after 1 night. Fortunately I was able to get a refund for the cancellation for the next 2 nights.