Look, it’s a great apartment in a wonderful location. That’s been said before. What we didn’t expect was the service Patrizia provided. She was great from the beginning and throughout the visit. However, when we reported Sunday morning that the master bedroom air conditioner had problems, we frankly expected her to say, “I’m so sorry, but no way to get a technician on a Sunday”, and just MAYBE offer a discount. No way. She came Sunday morning with a technician (her friend) to look at it. It couldn’t be repaired, so they went and bought a new unit, and installed it. Finally finished around 6 pm that evening. That was serious commitment far above and beyond that we in no way expected.
At the same time, she had excellent reasonable neighborhood restaurant recommendations (“real” Italian food in a sea of tourist places), which included welcome Prosecco and a discount at one.
In short, the apartment was all that’s been reported, but Patrizia’s commitment to her guests went far beyond any expectations.