Communication with Fabrizio was great! He was exceptionally flexible with our meeting time. He happily arranged for a car pickup at the airport. The apartment is fine and big enough for myself, spouse, and our daughter with the fold out sofa. It is located on the very top floor of the building with no lift making bringing luggage up/down difficult. Their is no AC unit as stated in the description. It was the hottest it had been in Rome in years when we were there and not having AC was not something I would have booked. It was slightly bearable while sleeping with the windows opened at night but then you heard the late night/early morning partiers outside on the street. The shower is a little odd in how it is set up, but it's an old building, so understandably there are some quirks.