I wrote Paolo and asked him for an early check in and said I would be at the apartment at around 10 am. He said I would be able to drop off my luggage and even get an early check in. I got there at 10 and Paolo was not there. I rang the door bell and waited for 30 min. I was able to get internet at the coffee shop a few doors down and messaged Paolo that I was there. He did not answer. I then called him 3 times and I got no response. Finally at 11 an hour later he returned my call and said someone was there cleaning I could go to the apartment. Paolo never came to the apartment to greet me or show me around the apartment. It was being cleaned and I was given a key I dropped my luggage off and went to the market. When I got back the cleaners had finished and I was able to. Unpack and get settled. I was left 1 roll of toilet paper for a one week stay. And there were no paper towels or napkins in the kitchen. I put my vegetables in the refrigerator and got settled. Paolo never came to the apartment, I did not meet him, I did not get any tips on the neighborhood. The next day I went to get my vegetables out of the refrigerator and they were frozen, so I wasn’t able to use the refrigerator as even on the lowest setting it froze the food. I had a friend come in for one night and when I went to open the couch in the living room there were no extra sheets for the extra bed, and there were no extra towels. I stayed for a week and paid on the higher scale for the flat, As an Airbnb host I meet every guest and get their information and give them tips on where to go and what to do. I always leave extra paper goods and extra linen. And check in on my guests