We emailed the hosts just before arrival and they were there to meet and greet us. The listing was 100% accurate although a lot better than what we expected! Everything was explained to us including recommendations for places to eat etc. We were also given a bottle of wine and fruit juice to help get us settled in. There were also excellent tea/coffee making facilities (including tea/coffee) as well as a cooker and microwave but we didn’t need to use them. The neighbourhood is perfectly placed on the outer edge of the centre of town. Very quiet and very accessible. We felt very safe there and none of the big city attractions are very far.