Make sure you inform them about your arrival as early as you can. Although they did mention to do it ‘at least’ one day before, they seem to not appreciate you telling them one day before. Their response is slow via messenger so patience is what you need. The place is clean & super nice & very near the bus station. Also, the consierge at the office downstairs was super nice!! He helped us a lot and he was willing to be flexible just to help us! Make sure you say hi to him because he is super kind and awesome!