Communication from Francesca was timely and competent. She arranged friendly, efficient transport for us from the airport direct to the door, and she and her colleague offered to get us a taxi and gave good advice on how much time to allow to get to Tiburtina station for our weekday departure at 9.15 a.m. The tips on where to eat were good - almost too easy as there is a great pizza house right opposite and wonderful food shops very close. The apartment is clean, comfortable and very well situated in the lively area of Trastevere with so many restaurants and bars to choose from, yet easily walkable to the main tourist attractions. In all, very nice people and a great place to stay in Rome.