We never got to meet Elisa, but she provided us with lots of information about Rome before we arrived and was very helpful in planning our trip. She was also very easy to contact if we needed her during our stay. The apartment is in an old palazzo building, and there is a little fish pond in garden area on the ground floor, which my daughter loved to stop and look at every day. The apartment was perfect. It is compact and welcoming, and well equipped with everything we needed for a city break in Rome. The location of the apartment is amazing. We walked everywhere and nothing is more than 30 minutes walk. You are five minutes from the Spanish steps and in the other direction, the Piazza del Popolo. The lovely terrace was a welcome relief after a day sightseeing, and we spent many an evening sitting and chatting out there after my daughter had gone to bed. We had a problem with the portier, but Elisa has been very helpful regarding this and hopefully it will be dealt with. Overall, a lovely stay in a beautiful city.