This was our first time in Rome so we weren’t sure what to expect. Cecilia made the check-in process super easy and overall our stay was very comfortable. We arrived at around 10 AM after a long day of traveling and our check in time wasn’t until 3 PM. We were expecting to drop off our luggage and return, but Cecilia allowed us to check in at 10 (which we were thankful for because we were really tired after our flight). After we checked in, Cecilia showed us a map and gave us a rundown of nearby restaurants, supermarkets, and trams/busses to get to the Coliseum, Pantheon, Roman Forum, etc. She also responded very quickly when we messaged her on WhatsApp. We enjoyed our stay and definitely recommend it!