We went to Rome for a week and enjoyed the city but our stay at this appartement not. It started the first night when we wanted to shower but we couldn’t get warm water because apparently you have to turn on the tap in the kitchen to get warm water in the shower. This wasn’t told to us at the check in and we experienced a lot of discomfort of this during our stay.
Then we searched for towels but apparently you only get one big towel and one little towel to use for the whole week. This is not normal. When we asked for more towels we got no answer not of the lady from the check in but also not from the host. To be clear we never received a message back that whole week.
They also say that there is soap and shampoo but you only get one little bar of soap and a little tube of shower gel. That’s also not clear in the description.
There is also being stated that there is an emergency kit. Unfortunately we needed to use it because my mother fell on the street but there was not even disinfection in it.
Then there is another thing the neighbors. Because of the very thin walls you can literally hear EVERYTHING what they do. And because they have two little kids it was horrible. They also watched a movie every night and their television was so hard that we could hear everything. So if you would like to sleep or enjoy your stay I would not recommend this apartment.
They say there is a coffee machine but there is no normal coffee machine. They filled the whole apartment with nespresso cups but there is no nespresso machine.
There was also no handsoap, not enough clothing hangers for three persons let alone for four persons.
As I stated before there was no contact from the host or the check in lady. When you rent an appartment with an superhost you would expect much better contact and hospitality. One word not superhost worthy.