I hate to leave a review like this, because Sophie seems like a nice person, but this was one of the worst Airbnb experiences I’ve had. And, this will hopefully be the last Airbnb experience I have.
To sum it up, this was an amalgamation of small things coming together for a bad time. Sophie continuously tried to make up for the issues of the property (which I do appreciate), but this involved my seemingly endless communication with her and my time to fix these issues (which I do not appreciate). Basically, the issues that existed for me shouldn’t have existed in the first place if Sophie was on top of her game.
I booked this spot months in advance, so I would have thought there would be no issues in having it prepared for my arrival. However:
- the apartment was not cleaned before I got there
- there was no available toilet paper (she said she would leave some outside in 10-15 minutes, but didn’t bring it until the next day)
- a towel was not provided (she said she would bring that over, requiring more of my time to wait for her, which I didn’t want to give up/I ended up buying a towel).
I was told this was due to the fact that she was cleaning another property that she rents out, but that is not a valid excuse. I was very clear on my arrival time a few days before I got there and knowing where your customers are arriving is part of the job if you have multiple properties. This should never be the client’s problem.
While at this location I ran out of hot water and just gave up on taking a shower. I messaged Sophie about the issue, but told her not to worry about it at the time. I needed to sleep, so that I could get up early the next morning. Regardless, she came over and kept ringing the doorbell; which once again derailed my plans. The problem ended up being that someone had turned the dial down on the hot water heater.
Additional notes: tv doesn’t work at all, the internet is very bad and hardly works if you can stay connected to it, and it will take you a minimum of 20-25 minutes to get to anywhere that is legitimately centrally located in Rome from this location. From the title of the property, I was lead to believe it would be a breeze to get to any of the centrally located places I wished to see.
I’m sure she will reply to this with reasons that negate everything I’ve said (as I’ve seen her do with all other negative reviews). Yes, she did communicate as to when she would bring the things she left out in the first place, but this just created further issues of making me wait around for her.