BED BUGS – beware!!!!!!!!
We stayed at Beatrice’s Sept 12-15 and discovered bed bugs in the bedframe/couch and bed bug bites the day before we were scheduled to leave. Despite the seriousness of this, she refused to reimburse us for our stay there, our hotel for our final night in Rome, and the cleaning of all our belongings. (When we discovered bites on my back and bugs living in the bed/couch, we immediately left the apartment with all our stuff and booked a hotel for our final night. We stopped at a laundromat nearby to wash everything before getting to the hotel to try to avoid further spread). Beatrice was kind and responsive otherwise, helping us when we had trouble with the wi-fi, and we loved how convenient and cute her place was – it had everything we needed. However, we are extremely disappointed and upset that she did not offer to refund us and cover our hotel and cleaning costs due to the bed bugs. For its part, Air B &B also refused to reimburse us. Air B &B claimed that because we did not notify Air B&B about the bed bugs within 24 hours of discovery, we weren’t entitled to a refund for the full stay or payment for the hotel/cleaning. It only offered $150.00, a refund for one night of our stay. However, we did notify Beatrice with info and photos within an hour of finding the bugs and we were waiting for her to reimburse us (or literally offer anything) before contacting Air B&B. Then we spend 12 hours traveling back to the US and did not have time or ability to reach out until we got home. Despite this explanation, Air B&B insisted it could not reimburse any costs.
We hope that anyone considering staying here thinks twice, given that the bed bugs may be problem still, and you may not be refunded or reimbursed.