Prior to our arrival Maria was quick to respond to any questions we had. The welcome packet had wonderful and helpful information. My daughter and I arrived and were greeted by Roberto. He was a great help with helping carry our luggage up the stairs. We were well aware of the steps to get to the cottage but they weren't so bad. The cottage is just like the pictures which gave it such a cozy atmosphere, we loved it. Roberto arranged for our taxi to take us to the airport and again up with our luggage. The location of the cottage was easily accessible to walking to many places and easily able to public transportation. we would recommend this place to anyone. Thank you Maria and Roberto for going out of your way to welcome us to Rome.