Helen is lovely, she didn’t speak much English but you can still communicate fine, and she will help you with anything. She did so much to help us and helped us figure out the best way to get to the apartment and let us leave out bags at the room after check out. It isn’t the nicest location, but the apartment itself if lovely. There was water, cakes, tea, coffee, milk, slippers, clean towels and a hair dryer. Someone also came and cleaned and changed the towels for us every day! Definitely recommend.