这是我们在罗马订的最贵的民宿，却得到了最差的服务。这家房东完全不为顾客着想，以下是房东对我们的招待：
1.房东会收爱彼迎上没有写明的苛捐杂税。前一天晚上收到房东发的消息，他告诉我们接待时间为9am~17pm。17点之后check in要支付十欧的服务费。到头来搞了半天却是自助check in.全程没见到房东的人，所以一条手机消息就可以搞定的check in,他非要订一条17点以后入住收服务费的规定。既然房东说9点开房接待，我们想9点先来寄存行李，然而房东说不可能，除非我们支付5欧/件的行李费。
2.几乎没法用的厨房和洗衣机。厨房没有刀具以及油和盐，洗衣机没有洗衣液。爱彼迎网站上写的"可以做饭"和"可以洗衣"还有一半没有写，麻烦下次写清楚还要自己买洗衣液和油盐，不然真的很误导。
3.洗到一半没有热水，房东没有管我们在冬天洗冷水澡，反而说我们用了她很多热水。这是最可气的事情，我一男生冲澡不超过10分钟，房东反问我们160升的热水还嫌少？我女朋友姨妈期间，洗到一半还只能用冷水洗的澡，我们问房东怎么回事，房东让我们等15分钟。等热水烧起来。搞笑的是过了2个小时热水器的热水指针还是在最小的。另外房东家没有暖气，空调很冷。我怀疑房东在故意搞我们。
4.非常不近人情。我们礼貌询问是否可以寄存行李在他家？他的回答都是no possibility。我朋友问他厨房和洗衣机和热水器几乎都没有办法用的事情时，房东说我朋友的提问非常rude.面对我们的提问，房东反而指责我们行为粗鲁，我们也是震惊了。
5.面对我们的种种提问房东非常不耐烦，晚上九点半让我们去住其他民宿。我们提出退还我们今晚的房钱，我们就立马离开，房东就再也没有回过消息了。
6.在爱彼迎上的图片都是精修的。实际上就是一栋老房子，装修也很简陋，一开始看到的图片感觉房间很空旷明亮，但大空间只是房东在墙上贴了很多大镜子造成的视错觉。总之这栋房子越住越觉得诡异。(有可能也是因为冷的原因)因为爱彼迎上这间房子的名字上写着“luxury and charming house”于是我女朋友开玩笑说房东对luxury有什么误解，房东说因为这房子靠近威尼斯广场，而且房东认为就是很beautiful啊，你们觉得不可以是你们的事情。这种态度也是完全没法沟通了。
总之，这是一晚糟心的住宿体验。
This is the worst but most expensive hotel we've booked in Rome. The host is very unfriendly to customers. The followings are how the host treated us:
1. The host will take extra charges which is not written on airbnb. I received a message from the host the night before we go to his house, and he told us that the reception time is 9 am~17pm. Check-in after 17 o'clock will pay a service fee of 10€. However, it was a completely self-service check-in. I didn't see the host during the whole process. if I could check in with a mobile message, why should i pay 10€ extra？Since the host said the reception opens at 9 o'clock, we told to him that we want to deposit our luggages at 9 a.m, but the host said it is impossible unless we pay 5 euros / piece for luggage.
2. The kitchen and washing machine are almost useless. The kitchen has no knives no oil and no salt, and the washing machine has no laundry liquid. Airbnb's advertisement "Can cook" and "Can do washing"are like a joke. So we advise the host to write it clearly that the customer still have to buy laundry detergent and oil and salt.
3. My girlfriend was taking shower and there is no hot water halfway and still with shampoo.So she told the host the bathroom ran out of hot water in whatsapp. Dramatically the host accused i used her 160 litres hotwater. This is the most funny thing. I took the shower less than 10 minutes, how can i exhausted her hot water? Finally, my girlfriend had to take a bath with cold water and almost caught a cold. We tried to contact the host and she asked us to wait for15 minutes,waiting for the hot water to heat up. The more funny thing is that the heater's pointer is still the smallest after 2 hours(we have the photo as proof). In addition, the air conditioning was weak. I almost suspect the host was deliberately teasing us.
4. The host was very hard to communicate. We asked politely if I could store my luggage at his house? His answers are "no possibility". When my friend told her about kitchens, washing machines and water heaters that have problems, the host said that my friend's questions were very rude.I guess that it's our telling the truth of her terrible service that angered her.
5. Facing our questions, the landlord was very impatient, let us go to other homestays at 9:30p.m. We asked to refund our room money , and we would left immediately, and the landlord never respond any more.
6. The pictures on Airbnb are refined. In fact, it is an old big house. The pictures I saw at first felt that the room was grant and bright, but the large space was just an optical illusion caused by the large mirrors on the wall. Because the name of the house on airbnb is "luxury and charming house" my girlfriend joked that the host had some misunderstanding about luxury. so his attitude is completely impossible to communicate.
Anyway, it's a terrible experience。