Cinzia was very responsive, super fast with communication. Plenty of space for 2 people. The place is nice though far from all the happenings. Prepare for a lot of walking. We didn't mind. Things we were missing are: microwave, soap in bathroom, some of the outlets didn't work, the heat didn't work until almost our last day there. That was hard and frustrating given it was March/April with 40-50 degrees. We slept in our sweatpants and hats. It is central heat and you can't control it. Cinzia came over and talked to the maintenance people, but the heat wasn't instant even then. We got used to it, but if you're planning to visit during off season, it can be hard. There was a space heater handy and we ran that all the time we were in the apartment.