We had some issues with the initial booking, but since we were her first guests it's understandable and we were able to work things out. The second balcony overlooks the courtyard of the building complex and not the lake as you might think from the picture and description. There is one bus that gets you sorta to the main areas to explore but other than that this unit is very very hard to get to from the main train station. It was attributed to the 'rome transport' system which is possible but we did have more than one instance of poor ability to get around from the unit. All these things aside the unit is nice and large, and Antonella and her husband were more than helpful and offered a few times to help with various things. We think that once they get into the swing of things renting this unit out 5 stars all around shouldn't be a stretch.