They did their best to be responsive, especially Claudia. Unfortunately, the bars and restaurants on the street are unbelievably LOUD. And they are loud not only at weekends but EVERY night of the week till 3,4 am. We didn't sleep for three nights.
Also, the furniture in the apartment is very cheap and worn out. Some are even broken and can't be used. The walls are all black and damaged.
The bathroom drains were blocked, and even though they tried to fix them, it was still not running well.
The bottom line for such expensive prices, this apartment did not meet our expectations.