When we arrived everything was fine. She arranged a car to pick us up and bring us to the apartment. Upon arrival she showed us around, we paid for the city tax and paid extra for the air conditioning. We realized one unit was leaking water. Contacted her, informed her about it. Slept the first night with no ac(Rome in July is crazy hot) she came by the next day, while we were out eating, "fixed" the unit by placing some towels under it and proceeded to email me telling me we owe for water damages. Even after telling me the guests that checked out that morning never mentioned anything about it leaking. We never turned said unit back on, simply bc it was still leaking and because of the emails she was sending me saying that the floor was rotted out and had water damage from the 2hrs total we ran the unit. I've used Airbnb plenty of times and have never had a host treat us this way!