My family & I had a really great experience with the Oriana team. The original apartment we rented had an issue, but the team quickly & seamlessly switched us over to another one in the same building & just as similar. The apartment was centrally located & a perfect walking distance to all the things you'd want to do as a tourist in Rome. Upon arrival, the team was there to greet us & took their time to give us a list of recommendations & suggestions. They are super responsive & set up a group chat so we could communicate with them any questions or things we needed during our stay. I highly recommend them!