We didn't meet Viktor but we didn't need to as check-in was managed remotely giving us a lot of flexibility in checking in at any time we pleased.
Whenever we had questions Viktor was quick to respond to msgs.
The location is truly amazing - bang in the middle of a very lively piazza with live music and lots of bustling cafes. Also a quick walk away from most tourist attractions. The room was large and comfortable and the housekeeper cleaned everyday!