Lele was very responsive and helpful. He provided us with some sugar and tissue when we requested. The apartment is as described, but the view is even more amazing in person. Just the balcony and the view itself was worth it. You can see all the important sites including the colosseum. "Rome at your feet" is the best description for this apartment. The only small issue we had was that the toilet was often blocked, so we sometimes used the toilet downstairs in the common area. Not a huge issue though because we weren't staying for long, and when I told Lele he was very responsive and offered to fix it right away.