Monica was awesome! As soon as we arrived she made sure to not only show us everything we needed to know about the apartment, but also explained the entire city and public transit system to us. She stocked the room with food and water for our arrival and kept an assortment of cards with places for us to eat at the bedside. Really such a helpful host. She was more than happy to answer any questions that we had as quickly as she could. We had one issue with a surge protector causing a power outage but she rushed home in the middle of her dinner to assist us. She was very kind and friendly and even wishes us well the day we left her home. Her location is very secure and really in a great location to see all of Roma!