Paola immediately made me feel right at home. She met me at the apartment (and had been in contact with me about my arrival weeks before the trip) and made sure we had everything we needed. I speak no Italian, and although she sweetly apologized for not speaking much english, she communicated everything we needed to know very smoothly. I was touched by all the little things she left for us to snack on- tasty cookies and buns, ideal after a long plane ride. She was really very kind and the apartment was spotless and in an ideal location. I would absolutely stay there again, and I recommend it to anyone, especially if you have very few days to spend in Rome, as we did. It's exactly where you want to be, and very comfortable.