Roberto & Claudia are very responsive and able to communicate fairly well. The location is in a great place! The bed was very uncomfortable very very soft. The shower drain needed to be cleaned as well as the sink, but after that it worked well. Our chief complaint would probably be the construction that was going on (outside of Roberto & Claudia's control), but it would start at 0700 and not end till later afternoon. So if you have kids or prone to headaches due to loud noises, I would ask if the construction is done prior to booking. Again, this is out of their control so very unfortunate.