After I booked our stay I asked about the luggage hold and did not ever hear back on it, we were able to find a place near the Vatican museum to hold our luggage in the end.
On the day of arrival I was then notified that there was an issue with the place and was directed to a different location as an upgrade and was told it was due to a previous guest having COVID. The new location wasn't too far away.
Nicola met us at the gate and gave us a walkthrough of the place and a welcome basket.
The place was nice overall, not as new looking as in the pictures, but still pretty nice and rooms were spacious, we enjoyed our stay there, pretty convenient for access to the metro and buses and close to the Vatican.