Piera was warm and welcoming. Nothing was too much trouble. She provided good information for the area. She immediately addressed a couple of problems and also arranged a taxi to the airport. The neighbourhood was excellent with a supermarket down the road and lots of nice restaurants. It was round the corner from the Colosseum and Termini train station. We walked everywhere other than St Peter's and we caught the train. We found the apartment to be well equipped and there were lots of thoughtful inclusions. It was very convenient. And there is a laundromat just downstairs. The only drawback was, that it is on the 3rd floor (75 steps) with no lift. I didn't realise when I booked, and this was a problem for my husband who has bad knees! We were on a long trip and had 4 suitcases which made things a little difficult. All in all though, we found it suited our needs.