We were greeted by Ornella who met us outside the building at the door. It was very easy to find thanks to her helpful directions! She brought us to the apartment and showed us everything we would need to know for our stay, we also met Ciro at this point. They were nothing but helpful and made our time in Rome go much smoother thanks to directions to all the major sites. The room was as pictured, very clean and the bed was huge and very comfortable. Thanks again!!