The only negative thing I can say is that they make other Airbnb hosts look bad!
Matteo/Marcelo were not only super responsive, but when check-in day arrived, they remained flexible despite our delayed flight, and once we finally made our way to the apartment (which ended up being even more beautiful than we expected), Marcelo took the time to explain everything with such detail and care to ensure our trip would be perfect.
They had maps, guidebooks, and a detailed binder of answers to any questions. Plus, they had fruit/eggs/bread/yogurt/juice/coffee prepared to feed a family of 7 a delicious breakfast which was so thoughtful and goes above + beyond the call of duty! The place was clean, cute, in a perfectly central location, and really felt like "home" every time we returned to it. We even cooked a full family meal from the well-equipped kitchen.
We're so thankful they welcomed us with such open arms into what used to be their family home, and the care and time they put into the process made our stay even more special. My family literally would not stop raving about how much they loved staying at this home and kept saying it was a major highlight of their trip.
Thank you again, Matteo and Marcelo. Five stars!!! Will definitely recommend your place to friends and family!