The location is outstanding and the apartment is spacious and well equipped. The check-in was not stellar. I took a wild guess and pushed the third from the top button on the right panel with Gemma's name. Ten minutes later, Ali showed up. He didn't introduce himself, but I just guessed. He took photos of all family members' passports, which I'm not sure was absolutely necessary and insisted on charging me additional fees. I refused and asked him to call Gemma. My wife understands Italian and overheard their conversation. Gemma told him that he was not supposed to charge Airbnb guests, but he told us that we should pay, but if we didn't want to, we didn't have to. We didn't pay, and you shouldn't either. Other than that, all was good. On another note, Rome was a zoo, with people trying to sell you every possible nicknack you can imagine, which wad very annoying. Last tip, there is a grocery store across the square, underground, where you can get all your supplies.