Everything great...location, cleanliness, layout, amenities, space. But by far and away, the service provided was fantastic. Santa was our contact person and host and she was nothing short of terrific. Very accommodating and helpful. Very transparent and honest about different tour options. She also sent us articles about the neighbourhood with tips on restaurants etc. Definitely over and above what was needed. Will definitely stay with this group again and recommend them highly to others....already know 4 people going to rome in the next few months....