The hosts made the check-in and check out process a breeze. They were great at communicating as well. The bed was super comfortable, but we didn't get much sleep due to street lights, noise, and poor temperature control. While we are used to sleeping in a busy city, the curtains were extremely sheer and we were informed we could not use the AC. It was unseasonably warm and made things very uncomfortable. Ok place to lay your head for a night near the Termini.