Andrea was excellent with the communication and was generous in assisting with anything we wanted. The place is large and clean and well appointed. We were a family of eight and everything was great for us. The sofa beds in the living are actually decently comfortable- but they needed some cleaning. Andrea also brought us additional sheets and soaps, etc when requested, out of his way!! He also assisted me with getting hold of a package that I ordered and was delivered after we had actually checked out.