The apartment is lovely. very spacious and in a fabulous location. check in and check out were easy and hassle free. The cleaning of the apartment wasn't great but I think there was an issue with the regular cleaner so this may have been a one off. The heating was on constantly when we were there and we couldn't turn if off but Enrico came and turned it off from the mains so it was obviously a problem with the thermostat. There was no air conditioning so we cooled the apartment down the best we could by opening the windows. A booklet to explain how all the appliances work would have been useful.