The hosts were around when I stayed with them but Andrew helped us with checking in. A huge shoutout to him-I didn't come prepared and he helped me plan my entire trip in 10minutes with a helpful map, drawing out the tourist attractions and how to get around by using the metro which is only a quick 3 minute walk away. I was also given various recommendations of places to dine near the accommodation. I tried one of them and it was pretty good! :) The accommodation was also very close to a famous gelato shop which is a plus!