Biagio was accommodating and had great communication. I didn't meet him, but I met his children who were very accommodating as well. We were able to drop off our bags before our check in time. Apartment is really nice and spacious. The only downfall is there's a church nearby that rings its bell at 845 in the morning. Other than that, great location. It's far away from the tourist central location, but there are convenient tram lines right in front that takes about 20-30 min to Roma Termini. There are local supermarkets, pizzeria, gelato shops, and restaurants nearby.