I would have loved to give this place more stars, but my experience was not as expected. It took me almost an hour just to get inside. First, the link to open the building doors did not work. Then, the link to open the apartment door did not work. Even after getting into the apartment, every time I had to lock the door behind me was a difficult task because the door lock is extremely challenging to use and unlike anything I have ever seen. If you are coming from the US, then your phone will probably have little reception, making everything harder to initially get inside the apartment. Also, the hot water and radiators were not working on the first day. I had to go out on the balcony and figure out how to restart the pilot light, then after a few hours I had hot water. Although I was grateful to have a washer, I did have to look up the model number online to find instructions in english, because this washer is not like American washers and I can't read Italian. Also, we had to pay extra for using both bedrooms, which was not stated in the advertisement on air bnb, so just a warning if you plan on using both bedrooms then you'll have to pay an extra cleaning fee not mentioned on the web page.