Francesco was very responsive and attentive to detail in communication. He accommodated our early luggage storage and gave us suggestions for where to eat and was very nice! The house cleaners were also very kind. My critique would be that the photos on the profile are styled and do not accurately represent the bedding or interior design and we had some issues with the functionality of the air conditioning. This is a very convenient neighborhood for visiting the Vatican and if that's what you want, this is a good place!