Before staying, Stefano and his team were very responsive. Barbara was great when we were checking in and we liked the apartment on first site. However, then things started to go wrong. The shower didn't drain. We were low on bath towels, the air conditioning conked out for an entire day. The plugs in the bathrooms were damaged. We messaged them to get some advice on the shower, and to ask for a few more towels and a spare set of keys, as there were 3 of us staying with very different schedules. They never responded. Then, when the air conditioning quit, we messaged again. We messaged a third time to ask where to leave the keys at check out and again, nothing. The beds here are super hard, as well. It wasn't terrible, but it also wasn't great. I think for what we paid, we expected things like ample towels, good mattresses and working air conditioning -- or at least a response from the owners. I had a lovely time - loved the location and the cute terrace ... but it just needs TLC and some updates to be given more stars.