Hostess with the mostest! The house keeper turned the air condition units on so when we arrived the apartment was nice and cool! It was truly a special touch. Plus there is an A/C unit in every room which is so amazing because Rome gets HOT in the summer. She was so accommodating with our check in time. We had to rearrange our check in time several times within 24 hours of check in and she was not remotely rude about all the changes. Truly was a fantastic experience staying at this apartment.