DO NOT BOOK HERE!!! It was a huge mistake that cost is an entire afternoon and evening of our short stay in Rome. The owner is dishonest and does not take the necessary care with the property. We were not met at the apartment for over an hour past our agreed time even after we confirmed multiple times. In fact it took our confirmation text in the taxi on our way from the train station to the apartment for them to tell us they would be an hour late. They were not proactive at all! When the hour past, still no one, we were left wondering if anyone would show as we sat on the curb in the crazy hot city with all of our things. The Owner stopped responding to our messages during this time. It was obvious the Owner does not take this seriously as a business. Sure sometimes things happen but if you are running a business of renting your house you should have a back up plan that does not involve your guests sweating in the baking sun for over an hour. There was a story about a broken car and someone else coming and then the Owners agent shows up after all with an attitude! The stories didn’t add up and it was clear someone screwed up. Then we finally get in and the main air conditioner was broken and the one in the bedroom was going in and out. I knew from prior reviews there had been past issues with the air but figured it would be repaired by the time of our stay. We booked months in advance. Why the Owner doesn’t replace the AC unit is beyond me. Our 3 day stay should have been enough to buy a new one! When we told the Owner about the air conditioner she claimed it had never happened before which is crazy since there was an old Tupperware bowl under the unit to catch the condensation from what was obviously a last ditch effort to make the unit work. There was no commitment to repair the air conditioner. This is why I call her dishonest. Sure, she offered a little money back for our troubles and if she had been willing to fix the air conditioner in a reasonable time and had been an honest person perhaps we could have come to terms. After all that drama, I wasn’t going to give her a cent. On top of everything, there was absolutely no toilet paper (I learned the hard way, (glad I carry Kleenex), no hand soap, no shampoo, the bedspread was dirty with who knows what on it. Needless to say we cancelled and were refunded but we will never get that afternoon of our life back. Not to mention the stress of being somewhere you’ve never been where you don’t speak the language and have no idea where you will sleep that night. There are a ton of options in Rome, you’d...