Communication was excellent from booking until we departed. Casa met us downstairs from his apartment to let us in, show us the apartment and to explain everything. He was extremely nice and answered all our questions. The apartment is exactly as the pictures show and is in the very trendy Monti district in a excellent location close enough to but also kind of hidden away. There was a welcome pack of croissants, toast, jam and fruit juice for us so we didn't have to worry about breakfast this was very kind. The apartment had everything we needed bed linen, towels, comfortable beds, washing machine, air con and was super cute. If we're ever in Rome again we will definitely stay here.