Before we even travelled Melanie was very prompt and kind in responding to emails and questions. They were very flexible when our plane was delayed. Edoard met us in a timely fashion just as we had planned. The neighborhood was just as described and a perfect location in the center of Rome. We were able to walk to all the major tourist sights. The apartment was very comfortable and had all the conveniences of a hotel with a small kitchen. Our only complaints were very mild: the floor in the loft creeked very loudly, you can hear the bar downstairs until very late at night, and the wi-fi was not very strong. However, overall we had a wonderful visit and would reccomend this listing to friends.