Catarina and Paolo communicated with a month or so out, and continued to do so once we arrived in Italy (not in Rome yet). They communicated with us WHILE we were there, asking if all was okay, etc. They left us a lovely bottle of wine and flowers, everything was so clean, lots of room, it was really amazing! We were pleasantly surprised not knowing Rome very well. We were basically located right on the Tiber, across the river from Castelle San'Angelo, and St. Peter's Basilica/Vatican City is just down the way from there.