First of all, communication was fantastic between Anna Laura and I. She informed me before hand that her father, Paolo, would greet us instead and he was so kind. He was very thorough in explaining the amenities of the apartment. Also, the family was very accommodating for allowing my family and I to drop off our luggage early and to leave it after the check out time due to the tours we had scheduled (and to use the bathroom since free bathrooms are not easy to come by). If you are willing to pay for a safe, clean, and comfortable place to stay, I HIGHLY recommend this apartment!!