Lorenzo was not helpful prior to the booking. He did not confirm our reservation or help us figure out how to get to the listing. When I arrived at the said time of check in, he was not at the apartment and instead there was a cleaning woman there who called him. He told me to come back in an hour unapologetically. The next morning, my boyfriend and I woke up to the window wide open and our phones missing. The apartment was broken into and robbed during the night. We were frantic and reached out to Lorenzo using the tablet that he provides for his guests. He said he was coming to help us, but an hour later was still no where to be found. Finally, he sent his friend who laughed at as and told us not to go to the police. All in all, it was a very unsettling stay and Lorenzo never reached out to see whether we were okay or not. Sleep with the windows locked and one eye open!