Fabrizia , was fine. The check in process was a little rough. There is no place to leave your luggage if you arrive early. I messaged her and she said there where a lot of places to leave it. As it was there was NO WHERE to leave your luggage. The apartment is nice but if you have luggage be aware there is two flights of steps that are steep with no elevator. the apartment was nice but the bed had a problem. During the first night the bed frame broke . You where still able to sleep on it . Just a thought if you rent out your apartment do not use a cheap bedframe. The location was really good.