Francesca is very nice, a gracious host, and the flat is as pictured. However, the main bed is extremely hard and uncomfortable. The couch is not as big as what you might think and is not suitable for sleeping, even for a child. The shower is unimaginably small and wouldn't fit most people. On the plus side, the flat is centrally located to major attractions, kept clean, has a lift and great security, and the air conditioning was a huge bonus.