Frank replies almost immediately and is helpful and friendly no matter what the issue might be.
We gave The value of money for this stay 3 starts because of walls that are paper thin. You can hear all the neighbors in the airbnb's conversations, visits to the toilet, showering etc. there are several times we have wanted to sleep in in the morning without having the opportunity to do so because it is extremely loud.
We were two young women visiting Rome, and felt somewhat unsafe in some areas around the aparment (at daytime there is no worries, but nighttime might be a little problematic).