Iole was so welcoming and accommodating. She responded to messages right away, gave us early check in and late check out. We had broken a lamp but the issue was resolved easily. The apartment is steps away from so many lovely restaurants and bars. It was the perfect place to come and relax after a long day with a hot shower and comfy bed. The area was busy but the bedroom was very quiet and we slept so well. We felt safe and comfortable here. The apartment was cold but as soon as we told Iole she came right over to turn up the heat. Definitely recommend!