From the moment we booked with Gian , he was very responsive and helpful ,. We missed out connection flight into Rome and arrived one day late, Gian res hikes our pickup from the airport and arranged it all. Gave us multiple dinner and lunch options , reserved tables for us, got us scheduled for the colosseum tour and had our ride scheduled for us back to airport ,. Our next destination was Florence and Gian continued to give us recommendations for there as well!.. Gian and his wife are extremely helpful and we would rebook there any time ! Wish he owned more airbnbs throughout Europe- best Airbnb experience by far!! Highly recommended!!!