So much went wrong with this property in the first few moments. For starters, I didn't realize it was located on a street that could NOT be accessed by cars until my cab driver dropped me and my family off two blocks away. We then proceeded to drag our luggage through the rough cobblestone streets in 95+ degree weather! When I finally got to the building, the lobby was even hotter than it was outside. No A/C! I had already had several conversations with my Airbnb host who said someone would meet me in the lobby upon arrival. I even texted them a few hours in advance when I boarded the train to Rome and again when I got to the train station in Rome. No one was there to meet me. When he finally showed up 10 minutes later, I was furious! And super sweaty!! After finally getting inside the apartment, I noticed it was just as hot as the lobby downstairs. This is because the A/C had been off all day. As we started turning on the A/C units, I notice two of them didn't work. This amounts to almost half of the apartment without A/C. I also noticed the apartment was not clean. I can best describe it as dirty, dingy, and run down. The pictures on the Airbnb listing make it seem so much nicer! FALSE ADVERTISING! I have plenty of my own pictures if anyone wants to see them. At this point, the person who met me at the apartment was getting rude. Apparently he was annoyed by me complaining about paying a lot of money to stay in a dirty apartment with only half of the A/C units working. I then asked to speak with the host directly, and he called someone named Sara. I don't know how Sara is related to Emanuele but Sara insisted the A/C units work fine. She said it would just take a few hours. She said, and I quote "I am 100% certain about this." Of course she was 100% WRONG! The A/C units never came on and when I reached out a few hours later, the host's response was I could leave if I wanted to and she would refund my money. But is that really a solution? How likely would it be to find accommodations at that point? Turns out not at all. Every decent hotel was already booked and I didn't want to take a chance on another Airbnb. So in the end, we just avoided the hot areas of the apartment. But the A/C and lack of cleanliness were just two of the issues. The WiFi was AWFUL! It only worked when I was literally sitting right next to the router and even then the connection would constantly drop. In addition, the mattresses in the 2nd bedroom are so thin that I could grab them on the side with one hand. The listing also mentions a 3rd bedroom but make no mistake. This "bedroom" is not much bigger than a closet. It's hard to imagine how you could fit a bed in there. There are two bathrooms but only one shower. The showerhead has a streamling leak at the bottom of the handle, so if you don't hold it just right, it sprays water through the space between the bottom of the shower door and the floor of the shower and ultimately onto the bathroom floor. We found that out the hard way on the first night. Then there was the "non-emergency" list which was a list of things that could go wrong that are NOT considered emergencies. In other words the host is saying don't contact me after business hours if any of the following things happen: A/C not working, No hot water, power outages. Seriously? The power going out and A/C not working aren't considered an emergency?? Finally location is a major disappointment. It's not close to any of the major sites, so we had to take cabs everywhere. Bottom line, this was a terrible experience for me and my family. I can only hope my review will save others from making the same mistake I did.