I was alone in a large, extremely cold, and quiet apartment. There were technically no air conditioners as there are no remotes to control them and the one in my room didn't even work properly. There was no "Italian Breakfast"; just a jar of cereal, a few concentrated jams, and a pack of sliced bread in my room. I was advised to be content with what I get, because that's equivalent to how much I paid! The freezing deserted public rooms, notably the sunroom and the verandas are technically not usable in the winter. When I asked for the remotes for the air conditioner on the veranda, I was told that they are only usable in the warm seasons. The hosts do not live in the apartment and the answers to the messages were very delayed. To be honest, I think since I was only one person booking one of their rooms, they didn't bother to provide me with what they promised. Which I find extremely unprofessional, unwelcoming, unmemorable, and a word to describe the whole dilemma: COLD.