Violent and threatening host
A very bad experience with the host, because nowhere in his publication did he indicate an additional tax that had to be paid per person, in cash directly to him. When he charged me this money my reaction was that it was not stipulated in the hiring of the apartment, which had already been paid online and that I did not agree on this additional charge.
But his reaction was threatening, defiant and coming to present itself without warning, along with another man, knocking loudly on the door, a really very uncomfortable situation.
I traveled with my family who are my wife and two daughters, this put me in a situation of danger, I felt in fact insecure, because their words and expressions were not the most appropriate, speaking in a threatening way.
Finally I paid you this charge that you demanded in cash, for the intervention of the Airbnb customer service department, which acted in a very timely manner.
From this payment in cash I do not deliver any receipt, or anything, for what I think was an improper or incorrect charge. In addition, he did not inform me prior to my arrival of this charge, nor was it specified in the details of the apartment.
The apartment very nice and well located. But if you do not want to go through a bad experience, I recommend you look elsewhere, because people like you should not be in business where customer service comes first.
Massimo (the host) is not an adequate person, he does not have the basic principles to carry out this work, he does not think that the person who rents is a foreigner, and that he goes with his family, that they should take him out of Airbnb, because It is the kind of people that should be in this business.
Also, he does not understand any English, a lot of confusion even with the departure time of the apartment.
So I invite you not to rent this apartment.