We had somewhat of a mixed experience in Rome. Check in ran somewhat smoothly - we were given two numbers to call an hour before checkin...we called one of them and let them know when we were going to arrive, but then when we arrived at the apartment no one was there. We tried calling the other number and they acted like it was news that we had arrived in Rome. Needless to say, we had to wander around with our luggage for an hour before we could get into the unit. The unit is nice and seems recently renovated, with incredibly fast wifi. The bathroom is a bit outdated, and the shower nozzle is partially broken so it sends water shooting all over the bathroom. Luigi, however, was incredibly helpful...giving great tips for tour guides, restaurants, and setting up cars to bring us to the airport upon departure. Really great service in that respect! Tourist tax (3.5e/person/night is not included in Airbnb far, must pay in cash upon arrival).