Giuliana and Alex were waiting for us with refreshments, they had a basket full of pastries and fruit. The were very responsive and helful, even called a taxi for us at 6am when it was time to go back to the airport. The apt has a great location, we walked everywhere and felt very safe, it was well equipped, very clean and cozy, perfect for our family. The only thing to be aware of is the layout of the bathroom takes a little getting used to given that the shower, toilet and sink all share the same floor (no separation for the shower). We'd definetly go back to Giuliana if we go back to Rome :)