Andrea was very helpful. He arranged our ride to the airport and told us of a place to eat. He was very hospitable. Pros: The room we stayed in was not the one in the booking picture, but that was okay. The room had great A/C, clean linens and towels daily. We were only a short walk from the Vatican. Great location! The best gelato place was on the way. Cons: The walls are paper thin and you can hear everything that is going on in the neighboring rooms. The shower door was broken and leaked a little but Andrea informed us of this. We did run out of toilet paper during our last day and never received any. The Pros definitely outweighed the cons. Would recommend if you want to stay close to the Vatican.