Roberta is amazing. She's warm and enthusiastic. She offered just the right amount of interaction with us and privacy when desired. The room is bright and cheery. I was worried about the bed on the floor but it wasn't really an issue and we slept better than ever there. The bathroom is shared but was always available when we needed. I like a cup of coffee in the morning so Roberta gifted me a little Turkish coffee pot! Did that once and realized for the € 1, it was worth hopping over to the coffee shop a few steps away. Location is great...the 3 and the 8 tram go lots of places and the metro and busses round it out. Grab a multi day pass at the tobacco shop and you're good to go everywhere! We loved being a few short blocks from fantastic piazza's with lots of great restaurants, cafe's, bars and street entertainment. Rome was great and Roberta was a big part of that for us!