The place is great! I didn't had the chance to meet Luciana, but I'm sure she is a very cool person, at least as much as Fabio is, who was very eager to help with anything. He even gave me a guitar to play during my staying. From there you can easily get to the main points of attraction, by tram or by foot. So I really recommend it. The room was also quite clean, but the rest of the apartment could use a more thorough cleaning.