I only stayed for one night at the Leone hotel but was one the worst experience that I’ve ever had!! I forgot to take my master’s certificate from the Leone hotel this morning, and when I came back to pick it up after one hour, I figured out that it was torn by them. They said they thought it was a trash. When I asked them why they said I shouldn’t leave it, but all wasn’t expressed in a good way and with respect. They were terrifically rude and disrespectful. The owner and the cleaner, both of them. Then the owner pushed and threw me out. he hurt me and I called to police to report it. It took me around one hour and half to talk and wait for a police. Even when I was talking to the police, they were shouting and distracting and interrupting me. It was a serious issue for me, can’t find suitable words to describe! while I only came from Germany to Italy for one day and for being at the German Embassy.
I would like to claim against him, and ask to refund my money!!!