We stayed at Fatmas’s place for 5 nights (four full days). It was an okay place but the points in favour of the flat is purely location and price - affordable place in a decent location but not exceptional Airbnb itself.
We had a problem with hot water since we arrived, meaning this was not checked before letting it out. We are Airbnb hosts ourselves and we understand how hard it can be when there are emergencies but we would have expected more acknowledgment from the hosts.
We have notified them the first morning when one of ours tried to shower and only had freezing cold water, plus when turning the tap to hot water there was barely any coming through (and this was also cold!). No one came around till the afternoon and when they did they tried the water from the sink and not shower - they said water was warm so there was no problem. Yes water from the sink was slightly warm but in the night when we tried to shower again same issue. Texted the hosts that same night late and only got a response around 11am and they turned up in the morning at 11.30am with a plumber. We decided to stay at the flat to make sure this would have got fixed and after 1hr the problem was solved - it took the work of a professional to change the pump to be able to have hot water in the shower (maybe there was a problem after all?). This took away some time from our visit in Rome + left us two full days without the minimum service expected - hot water. It was 6 of us and in 30 degrees heat it was quite major not to have any hot water for half of our stay.
We requested a refund of a third of the price paid for this problem as a basic facility which we paid for was not provided for half of our stay and only received a quarter of this.
There was also many flies in the bathroom coming from the wc tank into shower - not pleasant having flies into your mouth and into your hair whilst showering.
Cleanliness wasn’t amazing, rooms and living room okay but black crumbs (hopefully it was crumbs) on top of the fridge.
Bed in the master bedroom very comfy!
One mattress in the triple room not the best - so low you can feel the springs and bed frame.
Luckily this review gains a third star just for location and price but wouldn’t stay here again.
Giulia & Henry.