Raffaella was great! She had set up a pickup for us at the train station and our train was an hour late. She made sure that the pickup was still there for us when we arrived which made it easier for us not to have to worry about that. She had someone meet us at the drop off location because the apartment is a pedestrian only road. She gave us great info on restaurants and anything we asked her for. She had a bottle of sparkling wine and glasses waiting for us. The apartment is clean and comfortable with undammaged and unscuffed furniture. The air conditioning works great. The apartment has an incredible view of the Trevi Fountain.