This was our first time using Airbnb and we were not disappointed! Carmen went above and beyond in helping us find the best way to get to her apartment, she gave us train schedules and prices and step by step directions on how to get to the apartment even telling us what bus to get on from the train station. It was very easy. Carmen said that we could leave our bags with her at her restaurant until check in time but it turned out that the apartment was ready for us so she let us check in about 3hrs early. The apartment was very clean and in a great location. She also gives you a discount at her restaurant around the corner.