Laura was our contact person and she was wonderful. She was helpful and friendly. I give her 5 stars. The location of the apartment was great. However, we very disappointed with the apartment itself. Although it was large in square meter, due to the layout and wasted space it was extremely uncomfortable for 6 people. The bedroom with the bunk beds and the kitchen were extremely small and difficult to maneuver around. The furniture were old and not fully functional. The dining room chairs were wobbly and cannot be used. The ceilings in the bathroom and the bathtub had black mold. The floors were scratched up. The dresser in the main bedroom were without knobs to open. The balcony was not usable or pleasant. We stayed at 4 amazing Airbnb apartments during our stay in Italy, but this was a disappointment. We were asked to repeatedly register with another checking in company called FASTCHECKIN which requires us to give each family members our passport information even after we fully registered everyone with Airbnb. I feel badly writing this review because Laura was wonderful and location was great. I have never written a negative review for Airbnb, I hope this will be used to improve the apartment.