Our host met us when we arrived and greeted us with smiles, info about the apt. and about Rome. The listing was correct - it was a small space but newly renovated, clean and ample for 2 people. The location in the city was perfect. She had an assistant with her who spoke English well and answered our questions. If there was anything we needed - ie extra blankets, rental car info, she texted us back or came to the apt. promptly - great communication means everything to us! She was committed to our satisfaction from beginning to end.