My experience was frustrating and quite unfortunate for my first attempted Airbnb experience. After booking my stay with Federico and having it confirmed I received a message from him that his place was not available and that I should find a new place to live. This was very frustrating because I had just booked flights and trains based off of his alleged availability and now I had to find a new place to live. When I did find a new Airbnb I asked how I would get a refund and he told me to just cancel the reservation, when I looked at the cancellation policy it informed me that if I were to cancel I would only receive 50% of my money back, but if he canceled I would receive a full refund. So I told him that he needed to cancel so that I could get all my money back, rightfully so, and he outright refused. I felt like I had just been scammed because I had given this person my money and now I was denied his service and the best I could hope for was half of my money back. He insisted that I just cancel and het my 50% and then to meet him in Rome where he would give me the rest. Given our short track record I did not trust that I would find this man in a new city that I'd never been to to find a man who I don't even know. This was very distressing and I decided to report him to Airbnb, once I had done that he reduced my stay to one day so that I could get two whole days back and then I could cancel and receive half of the first day. I did this because it seemed like my best available option. Airbnb support eventually refunded me the rest. I never stayed with Federico so I don't know how he is once you get to his place but my experience was not good.