Excellent location and hospitability. Communication was very easy and always fast. We were able to get in and drop our bags a little bit earlier which was also great. Yes there were some stairs... but I have to say it were "easy" steps. The location is really awesome and though you are right in the city centre, right by the Pantheon, close to many restaurants, coffee shops, ice cream shops, other shops, inside the apartment you couldn't hear any noise from it. Its not a big apartment, its a very cosy one, but very nicely done with everything you could ever need and, of course, having breakfast items available was also a plus :-)