Excellent experience and great communication, until very last day. Not sure if we offended host by taking him up on his offer to call a cab for us. But he did offer and we needed help so my husband knocked on his door at check out, circa 10 am, which seemed to catch him off gaurd. I could be wrong, maybe he wasn't offended at all, but it was odd that he did not respond when we thanked hiim for the stay and for callng the cab for us. Especially since he was so responsive prior to that. (I'm a firm believer that people should say what they mean and mean what they say - or not make an offer just to be polite.) We did enjoy the stay immensely though. Great accomodations - stylish, clean, and lotsa' thoughtful touches like USB ports to charge ourphones. (No other AIRBNB we booked in Italy had them, but fortunately we had our own adatper with usb ports built in.) The only slightly downside is it was not that close to Termini. - About a 15 minute walk. Not a dealbreaker, but a challenge when you come home exhausted after walking 10+ hours, &/or have to make a specific train time in the morning. Still, it was a GREAT experience overall.