Overall the room was great. Clean and well polished. What I was really disappointed in was that we could not get into our room till later in the day because there was another guest and so we had to leave our bags outside. The wifi was not working too well. I was barely home to try it anyway. Other than that the room was really clean. It was about 20 -30 min distance by train/bus to central area near Termini train station. The train as about 5 min away and there was a great coffee bar down the road. I would recommend this only if you know your way around Rome. The neighborhood was pretty safe. We did not see much of Paola, but she was attentive through text message.