We were met at the agreed upon time. All pictures were accurate. Perfect for a family of 5. Very clean and quiet. We thought we forgot a book after we checked out and Allessandro was willing meet us during his lunch break. Only catch was we were charged city tax which was not indicated on the website (this has since been corrected). City tax is 3.50 Euro per person (10 or older) per day. I ended up paying the tax.