The booking process went smooth with this Host, we had issues later... One day before checkin, she says the following... * she will be out of town * someone Mr Vincenzo will handover the keys as soon as we arrive and shared his number * The room we had booked is given to another guest and she gave us her room because she is out of town * I also got to know that the washing machine does not work. (This was one of the reasons we booked this room.) She said that she can give back the money if we want to change our place of stay. (How rude!!) She also hesitated very much to allow us to boil milk for our 2 year old baby. After multiple requests, she allowed boiling milk saying, "...now i could accept it for the baby as a big favor for , but i wanted tell you that THE USE OF THE KITCHEN IS ABSOLUTELY NOT INCLUDED...". We had mentioned that we will reach at 5:30 PM as per plan. However, we were late by a few minutes and reached by 5:50 PM after a long walk. Once we arrived at the house and called Mr Vincenzo, he did not know to speak in English and we were just talking to each other without any understanding... My phone was on International roaming! I called Clizia also a couple of times but she does not answer... Finally, I somehow managed to talk to Mr Vincenzo and ask him to handover the phone to someone who speaks English and asked him to bring the keys. He finally, turned up at 7 PM. If I also go by house rules and general common sense.... * washing machine must be available for use as mentioned in description, but she does not have a working washing machine. * I should have got the room I booked, but she gave our room to another guest and changed our room. * Dressing room with wardrobe and mirror was mentioned in the description, but there was no wardrobe or any place to put our clothes. The mirror was only in the bathroom. * We lock the door with 4 turns of the key (Interestingly secure lock). The other guest used to come late in the night. When we go to open the door the next morning, we saw that the door was not locked at all. It was just closed without complete locking. We informed this to Clizia and she just was not concerned about it. SAFETY = 0 priority! Other points: * I had told Clizia that my daughter had caught a cold because of no heating in the night, for which she never responded. We were not informed about the heater availability. Finally I was able to find out that the AC also had some heating option. I don't know if this was really heating, however our last night was not too cold. * Breakfast was just some packed...