Jane, was very accommodating. We missed our flight and we were able to check in late with no problem. She helped us get a ride to the airport on our return. We didn't have any problems. The beighborhood is safe. The restaurant in the corner was good. The apartment was bigger than we thought. No central air conditioning but there was one portable unit. The patio was nice and we enjoyed it for breakfast. The lock to the front door has a trick to it. When you check in find out about it. 10 mins walk to the Vatican but there is bus really close - find a map of the buses and metro. Jane was always available through email even if you don't meet her. We had a wonderful stay. We recommend staying here.