EXCELLENT on every level. Communication before and during outstanding . I organised a pick up form the airport and drop of with Guido which was effortless. The apartment is HUGE and only 20 steps to the pantheon . I would recommend this to any visitor to the magical city of Rome. We were asked to pay a 30.00 tourist tax on arrival , which I knew nothing about in advance , but this did not bother me as the apartment was such good value