Maria was ok at communicating. The only times that she spoke to us was to remind us the 50€ late fee for a late check in and to leave on time ok checkout with the rubbish which I found strange as the rubbish beans were not in the building. The stay was so low quality. We met her assistant upon arrival, she looked kind and available but in the reality she did not share all the instructions properly but only some obvious ones. The propriety had 4 keys to access it. One of them was not working and we have been left outside for the night (luckily after 2 am we saw someone from the building in their terrace and they opened the door for us) cause we couldn’t access the propriety due to a key defect that was well known to the property but wasn’t shared with us. We tried to contact the lady to present this issue. She replied the morning after admitting that the lock had major issues and everyone had trouble using it and that to be opened with needed some “tricks” and asking us to “play with the keys” to try open. She sent a colleagues 2 hours later her first response who arrived annoyed and with some strange attitude showing us how to use this key to open the door and asking us if “we don’t have any keys in London” even tho, once again, he admitted again the damage of the lock.
Every time since we had to return early with the fear that we couldn’t get it.
The room was superficially cleaned, the shower has stains and all the plugsuu of the house were broken. Kitchen utensils were just few. The toilette flush was broken and kept making sounds all the night. The balcony was filthy. The first room before entering the actual property had some left over water bucket which has a revolting smell. The only positive was the location as it was 5/10 mins walk from the Vatican.