Our stay here was perfect. Lovely little apartment with all the facilities you could need. The staff were so friendly and helpful and we felt like we could rely on them if we had any queries or problems. The location is perfect - if you like walking you can pretty much walk to all of the main attractions, which is really nice to do as you get to see all of the beautiful buildings and sites around Rome which you wouldn't see otherwise! The metro however is very easy if you'd prefer to get the train.
We didn't meet Paola, but she was always very quick to respond to any questions we had and there was always a member of staff around if ever we needed any help.
We had a very useful welcome book with recommended restaurants and various information which was such a nice touch.
I cannot pick any faults and would definitely recommend staying here to anyone visiting Rome!
One piece of advice with Rome is to look out for people trying to sell you things or give you 'gifts' (which they'll then demand money for). There is a lot of people trying to get money off of tourists so it's best to try and ignore them and not get stuck talking to them.
Aside from this Rome is an amazing city and staying here will definitely make your experience more enjoyable!