Carmen is extremely helpful. She gave us local tips so that we found the place the buy tickets to Colosseum at very short notice with very short queue :). Her apartment is at good location. Although it is not in the central, it’s near tram and bus stations. So it takes us just half an hour to access to many interesting places. My kids love her apartment because it has 2 toilets and bath rooms, so they don’t have to fight in the morning :). Highly recommend for family staying there.