Paolo went above and beyond during our stay - we had an amazing experience. We had booked another apartment in Rome, but upon arrival it was cancelled due to an error by the apartment's company, and we were stranded without accommodation. Paolo replied within a few minutes to a request, and half an hour later we were in Paolo's wonderful apartment, all checked in.
He made sure to show us his favourite places in Rome, with a comprehensive booklet filled with very useful information, alongside an interactive map for when we were out and about. Communication was superb through WhatsApp and the Airbnb app. The apartment itself was amazing - very clean, with modern renovated bathrooms and all you could want in your accommodation.
Highly recommended. Thanks again Paolo!