Negatives:
Just some minor negatives - Have to go to a separate website and enter details before check in, not simply on the Airbnb site. Floors of the apartment were quite dirty and dusty. Drain in the shower had hair and was blocked, it overflowed into the bathroom floor after 5 minutes in the shower. Mould in the shower. The hot water system was not turned on. Power point cases were falling off the wall and the air conditioners are old and one stopped working (worked after resetting a few times). The pots and pans were in the oven and dirty.
Positives:
The response from the hosts were amazing and very accommodating. We had a problem with the car hire at the airport and had to keep changing our arrival time, Silvia was very understanding and helpful. The blocked drain was fixed quickly (within a few hours) and we received a bottle of Prosecco, which was much appreciated. Location was perfect.
Would be happy to give 5 stars if the place was cleaner.