The location is most ideal! We couldn’t have been happier being central in the heart of Rome. But, because of several mishaps within the apartment I would give it 2 stars. However, Pauola was very helpful to try and fix them and was so thoughtful to leave breakfast treats upon departure I gave it 3 stars for her efforts. She was very quick to communicate. Some of the issues were resolved and some were not.
Upon arrival the back bedrooms bathroom had the strongest most fowl smell of sewer or gas of some sorts.
The A/C did not work in the front bedroom nor did 3 fans we pulled out of the closet. We took the fan from the bedroom that’s A/C did work to help circulate air as we had 5 people in one room. Thank heavens it wasn’t a very hot day in Rome! We didn’t have enough blankets, sheets and towels for our party of 8 which we made very clear that there 8 of us. After we checked in we left quickly for touring the city. When we arrived home at 10pm we discovered all of these issues. Difficult time to deal with this having tired, exhausted children and adults. Paola was very quick to respond and even sent a repair man over to check on smells and A/C unit. Neither were fixed but the effort was noted. The blankets/sheets/towels were located in a locked cupboard, the repair man opened for us. I am well aware that the building is VERY old but none of these issues had to do with an old building and if they are old replace them before you allow paying guests in.