Cynthia was very helpful in accommodating my family during our stay in Rome (10 days total). She would respond to all my questions in a quick manner. The location is great, especially if using the metro. You get to be with the locals not so much the tourists which was great personally. When we arrived the place was very clean and then everyday after there was someone who would come clean. The breakfast included was from a cute cafe across the street. If I happen to be in Rome again I’d stay here!