The second we arrived he was there to greet us! Super friendly and great to talk to - funny, cordial! :) he helped us upstairs and went through all info we needed in regards to our stay. He was prompt and detailed which we REALLY appreciated :) he then gave us a map and explained the city highlights and pro tips, all of which were spot on! He was available if needed but we didn't have any issues during trip. Clean floors, towels provided, and A/C. Would highly recommend him/this apartment for people looking to stay near Piazza Navona (which you should). The only drawback was the 3 flights of stairs - if you have heavy bags it will be difficult! He did help us get them up though! :)