Valencia was very helpful and hospitable. She even arranged for a driver to get us from the airport which was very convenient. The flat was very clean and in a great area with so much to do and see within a short walk. She gave great local recommendations. Checkin/Checkout was very easy. The only thing we didn’t realize was how small the flat was. The bed pulls down from the wall turning the couch into a bed (we thought this was two separate rooms). If you are looking for a great space for 2, it’s perfect!