Our flight changed from early AM to late PM and Cristina was OK with letting us arrive late and very responsive to my messages. We didn't follow her instructions to call / text from the Train Station bc we didn't have a phone but luckily someone helped us call her. The BnB is in a fantastic location very close to the Train Station and Tram Stop also easy to walk around. ( flea market ouside on Sundays.) She showed up right away in front of the building and instructed us on how to use 4 keys on 4 doors to the bnb, provided a map and some info on trams (#8 to old city), food (breakfast which was great and restaurants) and a laundromat. She was very nice and informative. The room we were assigned was NOT the same as I booked (red room) and our shower was dirty (FYI-SMALL SHOWERS). I messaged her and the next day she changed our room to a bigger different one and cleaned it as we were sight seeing. I loved that she was very apologetic and accommodating. When we got back we were satisfied with the bigger room but the bed spread was GROSS (love stains and all) we removed it and just used the white clean (I hope) sheets and didn't want to complain bc typically hotels dont wash those anyway. We noticed that she came in and folded the foot towel from the shower and folded the dirty bed spread in the cabinet. The next night my bf killed a few cockaches in the bathroom. I know the city is old but we were just dissatisfied with everyone raving about cleanliness when we experienced the exact opposite. I'm sorry we enjoyed Cristina's hospitality more than the actual room.