All of our needs were met and questions were answered very quickly. They provide transportation if needed for a fee. It may be a small flat, but it offers everything you need. Blankets and additional bedding provided under beds. We were able to walk to whatever we needed, groceries, restaurants, cafes, Trevi Fountain, Roman Forum, the Pantheon and the Spanish Steps! Loved the location and comfortably fit a family of 5. I would stay here again!