Elisabetta is a very caring and responsive host. She gave very clear instructions with photos and recommendations for dining and sight seeing. The apartment was extremely clean and had lots of storage space for our belongings. There are just two things that keep me from leaving a five star review. The first is that there was an unpleasant odor in the apartment. We noticed it as soon as we walked in the door. It was the strongest in the bathroom. I was surprised I had not noticed this mentioned in previous reviews but I generally only read the first 20 reviews, especially if they are all good. I went back through all of the reviews and two others had mentioned the smell. One thought it smelled like sewage. It did and is definitely some sort of plumbing issue. The electronic check in did not work well for us. I was unable to connect with WiFi from outside the apartment (she thought we could). I had to leave the bldg to find some place with WiFi so I could contact her to unlock remotely.