Cute room. Would have gave it 4 stars however the host is quite rude. She asked me after I booked to give her an estimate of what time I would arrive. Told her we were landing in Naples at noon and traveling to Rome by train. I estimated we’d arrive around 2-3pm and we ended up arriving around 5pm due to our flight being delayed. She had contacted me several times that morning (while I was in the air) telling me she needed an exact arrival time because she was busy with her other job. Given that I was traveling overseas+ hadn’t figured out my international day pass for my phone yet, I wasn’t able to provide that for her. When she let us in she was not pleasant to talk to and it felt like I was getting yelled at by a school principal for being a little late for check in. As a paying customer I don’t think I should be held to an exact time of arrival - especially when she didn’t ask for one until the morning of check in. To top it off, the room had no A/C which was pretty miserable given that it was about 85 degrees F. We didn’t complain at all yet when we went to check out, at 9am we realized she provided no check out instructions. We messaged her telling her we had to leave to go to our Vatican tour and left the keys in the room. She responded telling me I had really poor communication and that she hoped we closed the blinds “like she told us to”. We found that completely ridiculous and overall her customer service and communication are very poor. My checkin/ out experience being convenient for the GUEST should take priority over making it convenient for herself. I suggest you invest in a keyless entry system.
The room is decent, bed wasn’t very comfortable, towels were scratchy, and my boyfriend kept waking up with bug bites. But it’s a cute place and good location.