Carla was great in terms of communicating beforehand. I didn't arrive until 10pm but Carla was understanding and waited up for me. The room was great, very cosy and also had air con (for us Brits who can't deal with the heat!). There are hangers too. The next day Carla provided breakfast and then gave me a ride to the nearest train stop that takes you straight to Termini (centre station). Couldn't have asked for a better stay and I was made to feel very welcome. I'll be back! :-)