If you’re considering booking this place, I highly advise that you don’t. The place is in a decent location, close to restaurants and walking distance (30m to major sites). Safe and clean neighborhood.
Beyond that our stay was problematic. The host, Susanna, gave us trouble from the start. From ableist discrimination about our service dog, to threatening to call the cops if we had an extra guest, to pure rudeness and hostility in messages. The host even referred us to a strangers name/phone Number to ask a question as she said that she only handled excursions which was a lie. That person (supposedly an owner) never heard of the apartment or her and after we called it out she never mentioned him again (when we arrived she claimed ownership as this is an old family apt.) . If you do proceed to book this Airbnb I highly advise you keeping all messaging in Airbnb as the host tries to use WhatsApp and will delete unfavorable messages. Communication was horrible - If she didn’t like what you ask she will not reply for days. Only engages when it’s convenient for her. It felt 100% like bullying and harassment and we were disappointed in Airbnb as well for doing nothing to contain or stop this behavior. Unfortunately by the time the behavior rose up we were booked for Rome and unable to find a like accommodation for a decent price. We felt backed into a corner or we would not have even stayed. Important to note that we are not highly sensitive or one to drag someone’s business, but the host made our stay absolutely miserable. As Airbnb hosts ourselves we would never dream of treating guests the way we were treated. As frequent Airbnb customers we have never seen something like this.
Host claimed Wi-Fi is out due to a building issue but this issue only arose when she realized she could not cancel our booking without being negatively impacted - she tried to bully us into cancelling ourselves. Once the “two week” issue became 3, and the host had no docu or info on next steps (as a regular telecom company would provide), she finally brought a mi-if router for our use. Despite her taking days to “find and buy” this router it was old, used, already with a data plan that had 770+ gbs used and very unreliable. We are certain the lack of Wi-Fi was another vengeful act by this host.
As for the place, it’s not as it seems in the pictures. The walls have many scratches, scuffs and stains. The washing machine is on its last leg. The linens were old, itchy, often flannel. I’m not sure if the host was upset that we had a service dog but we literally were given sheets and no comforter, nice new linens at all. Towels were aged and some even fell apart as we used them. The host should invest some of the $ they charge into overall improvements to the place. The floors were extremely dirty. Bathrooms smelled like mildew and had black mold. Rugs and wash cloths were still in the laundry when we arrived at 11pm on the day of check in. We had to deep clean the place to make it livable - and then the host had the nerve to tell us we should hire her housekeeper to ensure the move out clean was good. The audacity is unreal.
The worst part about the space is the lack of air conditioning. We were there from June-July and were never comfortable. One of the two “courtesy” fans broke a few days in and the host refused to replace. We purchased 4 on our own but never attained a comfortable temperature. When we left the host was upset that we didn’t replace her fan. Leaving windows open does not suffice! It is a constant feeling of suffocating in the apt.
I could go on and on but if I had to leave a review in a sentence I would say: do not book here! Not worth your time or money. This host is a terrible person who does not deserve your business.