If you are looking for a 2 bedroom, 2 bathroom apartment in a good location in Rome, this apartment may be a decent choice, but only if you can overlook the substandard service offered by the host and the lack of maintenance of the apartment and a number of other deficiencies. Unfortunately, this apartment is listed as a 3 bedroom, 3 bath apartment and is priced as such. One bedroom is really a closet with no windows and 2 twin beds that are crammed into a tiny room such that the door cannot be closed. The “third bathroom” is a toilet and sink with only cold running water. I inquired with the host prior to booking and she stated that there were 3 FULL bathrooms—something important to me since we had 3 grown couples.
Upon checking in for our six-day stay, we were greeted by “Alessandro,” not Alessandra. When I asked where the third bathroom was, he shrugged and suggested that I could email Alessandra who supposedly lives in the building. I messaged “Guilia” who Alessandra said I should contact during my stay, and received no response. On the third day of our stay, I messaged Giulia and stated that the dryer and toaster were not working. The response I received was from Alessandra who said she would replace the toaster (and did) but the dryer was never fixed. I also brought up the importance of three FULL bathrooms, reminded her that she stated that there were three baths in a separate email, but, again, she never responded.
In general, the apartment and the furnishings have seen better days. Of the three European apartments that I rented through Airbnb in the past year, this is the worst and the only one where the host misrepresented the number of bathrooms. Some of the other annoyances regarding my stay: (i) prior to our arrival in Rome, I had to email Alessandra twice regarding a 3:30 a.m. transfer to the airport only to be told to contact a “dear friend” of hers to arrange my own ride—no response from the driver despite two attempts and having referenced that I was Alessandra's guest; (ii) the water in the two showers (not three, as advertised) alternates between ice cold and scalding hot; (iii) the shower head in the master bath doubles as a handheld but doesn’t seat properly so it points to the wall; (iv) the kitchen is not well-equipped; (v) the building attendant does not allow Airbnb guests to dispose of their trash in the building trash barrels, so you have to walk around the city to find a public garbage can; (vi) the internet connection worked sporadically; and (vii) you are permitted to run the dishwasher, clothes washer and dryer (if it works) only between 9-2 pm and 4-9 pm. Considering the host’s failure to address the dryer issue or failure to address her misrepresentation about the number of bathrooms, I didn’t bother raising these issues.