My wife has worked in various aspects of the hotel industry for some time, and I've been educated on what makes a good concierge (from her time as a concierge manager in New York City). While most hosts fulfill basic duties, Michele is an ideal concierge as well. There are many extra services that he offers, but he does not push them on you; he gives you plenty of other options as well. But booking our car service to and from the airport was simply a nice touch that made our quick trip (only one night in Rome at the end of a two-week honeymoon) that much easier. His communication skills are exceptional.
The apartment itself is in the heart of Trastevere, yet it's not on a busy street so we had no problem sleeping. It is small but he makes the best use of the space imaginable. When I'm traveling I either want no TV at all (as was the case in our Lisbon apartment) or, if one is there, I've always wondered why Netflix wasn't available. Well, it is here, along with Spotify. Given that we only had one night we didn't even use it, but the fact that that's there—along with a bicycle and a washer that's also a dryer—just shows that Michele thinks about the bigger picture of what a comfortable stay entails.
If we make it back to Rome for a longer trip (and I hope we do), I know exactly where I'll look first to book our stay.