Andrea was responsive and answered all the questions my wife and i had before our trip. When we finally got to Rome traffic was busy as usual but Andrea waited patiently at the front door for over 15m to greet us and help us with our luggage. He then went through all the things we should know about the apartment and gave us a few recommendations as to where locals would go for food. There is everything we need in the apartment for a 4-night stay. We felt safe walking in the area both in early morning and late in the evening. Vatican City is a 5m walk away and most main attractions are within walking distance. Check-out process was super simple and Andrea arranged a car to pick us up at 6am in the morning. We will definitely recommend this place for travellers to Rome.