Initially, we had some difficulty with exchange of keys and entering the apartment although Cesira was quick to respond to e-mails four days prior to arrival; but Cesira was quite responsive after we had been waiting at the apartment for 45 minutes once we phoned her instead of texting. The location makes for a very noisy stay, and thanks to others' reviews, we would not have been able to sleep without earplugs. The bathroom could have been cleaner as well. We asked Cesira to check the shower drain and bring a knife, cutting board, toilet paper, and garbage bags, and she and Sergio were very responsive, active, and attentive to requests. The apartment may still be a work-in-progress, but I think Cesira and Sergio will resolve with constructive input from those that are staying with them.