Marzia and her husband are nice and helpful people. Unfortunately, our check-in did not go well, as Marzia asked one of her friends to check us in and he was late. I had to call her, and she apologized for the delay, however, it was inconvenient to wait for half an hour with a kid to check in outside the building. This was unexpected as she arranged our transfer from the airport, therefore she should know about our arrival. Unfortunately, we had an issue with heating and hot water in the apartment. I contacted Marzia about the issue and unfortunately, I could not reach her. After cancelling my appointment for my first day and keep calling her and waiting, she declined my call and wrote a message that she is going to ask her husband to look into the problem and asked me to take photo of the boiler and re-start it. This was not a pleasant experience. Her husband was a friendly gentleman, showed up and fixed the problem. However, my plan for the first day had to change completely. I would like to mention that an elevator of the apartment is very small and is not very reliable. We got stuck in the elevator. We had to push the bottom and wait for long to get help from neighbors who mostly were very kind and helpful but only Italian speakers. It was a bit difficult in particular as we had a kid with us. Overall, our experience could be much better if our host could check the apartment before our arrival and ensure a better check-in. Some issues such as a moldy toilet paper or missing kitchenware could be resolved this way at the minimum.