We were visiting our daughter who was studying abroad in Rome and stayed at this property for 4 days. From the time we reserved the property all the way until we returned back home to NY, it was great. Claudia immediately contacted us to offer any help we may need. She even helped us book a car to pick us up and drop us off at the airport. She met us at the apartment and showed us how everything worked and explained transportation. The place was clean and everything was working properly. We are thankful and will rebook if we go back to Rome.