An pretty unfortunate stay here.. The first night my partner accidentally let the door close whilst we were trying to get service to get the WiFi password (the host forgot to send to us). I appreciate the host has a life outside of Airbnb but we were stood outside in our pjs and socks for 2 hours in November 7pm-9pm before he arrived with his key.
When he arrived the door wouldn’t open because he said we had left the key inside the other end of the lock. So we were told “there’s nothing I can do on a Sunday evening.”
We apologised profusely and asked permission to smash the glass around the door if we had to. There are no other entries/windows. We had one phone with us on 9% & everything else we owned was in the apartment staring at us through the safety glass.
The host sent a locksmith who took 1.5 hours to get there & charged us €580.00 to open the door and told us the curtain was what jammed the door. 4-5 hours later..
Spaghetti said he “would help” with cost but is now refusing.