Giancarlo was very communicative while we made our inquiries and the reservation. As we got to the apartment we were welcomed by an agent and not the owner, the apartment was dirty, one AC didn’t work, the internet was broken by the previous guests and we were not warned about it. As we had already had talked to the owner about remote work and the importance of having internet on the apartment. He assured us he would solve the problem, in the end he couldn’t, we had to get another place and he cancelled our reservation without even apologizing about the issues, leaving us to look for another apartment on a Sunday afternoon on a holiday weekend, which was very stressful.
Before we left the apartment a cleaning lady showed up and started yelling because she said the apartment was clean, she called the cleaning supervisor to say the place was clean, but the supervisor asked to talk to me and she apologized for her employee behavior and for the cleaning issues. Even the Airbnb operator helping us with the owner heard the cleaning lady screaming and advised us to leave the property before the situation escalated.
We had to leave the property and look for another place to stay with all our luggage while on the street.
It was very disappointing that after going thru all this trouble the owner wouldn’t even apologize for the inconvenience.