Maria Teresa was very personable and caring. She arranged transportation from the airport for us. The driver was very professional and courteous. Our plane was delayed two hours and Maria Teresa was very responsive and reassuring. We were unable to meet Maria Teresa personally but she went above and beyond the line of duty to text us and make us feel welcome. Her friend Andre' was courteous and on time to let us into the apartment. Everything was as pictured. The apartment was clean and very nice. We loved our location near the Spanish steps. It was very easy to get around from there. It was close walking distance to the sites. There was also a taxi stand at the end of the street if we needed a taxi. We enjoyed our stay here very much and we wouldn't hesitate to stay here again. We had five people and we were all very comfortable in the sunny pleasant apartment. Maria Teresa also left guide books out for us and texted me her favorite restaurants. The apartment is on the third floor so you need to be able to walk up steps. We felt safe in this area and in the neighborhood.