We initially booked this apartment for four nights because the photos looked amazing and also the location was great... BUT, we only ended up staying for one night and immediately checked out the next day.
We contacted the host immediately and expressed our dissatisfaction which I have listed below (I sent the same exact reason to the host). The host responded the next day and tried to fix the issues which we really appreciated, however by that point, we were very disappointed and our experience was ruined so we ended up contacting Airbnb as the host had strict cancellation policy. Airbnb were so helpful and helped us cancel the accomodation so we could find another accomodation for our last 3 nights in Italy (which we did, and got lucky because we found a better one).
- The main bathroom has very distinct sewerage smell, even with the door closed. The host said it could be an issue with plumbing in Italy (not true because we spent 3 weeks in Italy in different Airbnb accommodations prior to this one and this was the first time we had this issue.
- The bathroom is not clean, there is soap scum all over the shower along with mould on the bathroom wall.
- half way through my partner having a shower, the shower drainage is clearly blocked, and we noticed stuff coming up the drain and the smell got worse. He stopped showering and decided to shower in the other bathroom.
- The apartment has a second bathroom however the other bathroom is no better. It’s a hand-held shower which was uncomfortable and hard to enjoy a decent shower. It’s absolutely not fair that we can’t enjoy a simple shower especially for the amount the we paid.
- the floor is clearly not been cleaned. I was wearing clean white socks and I walked around and minutes later they were dirty.
- there are two toilet paper in the second toilet and was so shocked to find one with mould (I sent these photos to Airbnb)
- we were told that the tvs don’t work, which was fine but with the washing machine not working, and then the tvs, I feel like what we paid for is not what was advertised.
I have taken photos of all of these issues as I had to send these to Airbnb to be able to cancel and receive a full refund.
The apartment has amazing reviews, Which is part of the reason we stayed here, and the host claims that this is the first time they have received a complaint but I am providing this review as per what our experience was. Keeping in mind, everyone has different expectations. But mould on a toilet paper, soap scum in the bathroom and blocked shower drain is not a very good first impression regardless of how much the host tried to fix things after the fact. I hope your experience is a bit better than ours. Good luck.