Luciano was prompt and we settled the check in time with ease. The apartment was probably one of the best and characterful places we have ever stayed in. All modern showers and kitchen set in a beautiful wooden beamed apartment. You WILL bang your head on on a beam at some point but we did not care. A lovely private terrace or spectacular views across the city from the loft, take your pick. Courtyard out the back to store the hire bikes, an old quirky, but effective lift and Luciano, the building concierge on hand to help or give advice. A most enjoyable stay and. Rafaele was very helpful showing how everything was set up. Good wifi too. So central and felt really safe.