Audrey arranged a car for us at the airport which we thought was thoughtful and nice. The apartment was clean, well situated, airy, and convenient. She was quick to answer any questions and her assistant Pamela even dropped off mail for me that had to get to the post!!! it was like having a concierge. Italian plumbing leaves something to be desired but I have no idea whether that is something everyone in the building has to deal with , personally, it didn't bother me because I take quick showers and so there was always enough hot water for me.