Being 2/3’s of the way through our month long stay traveling about Europe, we were not new to airbnb’s and, up to this stay, had been having an amazing experience with them. Keep in mind we are a young couple in our 20’s who decided to live out of a backpack for a month during this trip- we do not expect glamorous service or flawless rooms. Rooms we stayed in with cockroaches and shared bathrooms received 5 star reviews. However, what we do expect is friendly hosts. I really wanted to give Anna’s Place a good review for a few reasons that should not go unnoticed: great location, great restaurant suggestions, and a beautiful home. However, what made me deduct two stars was the rudeness of the hosts. Prior to arrival, I had searched my email for the instructions on how to check in and could not find them anywhere, this is probably my fault. But once I arrived I tried contacting the host via telephone and WhatsApp and never received an answer. I do believe that hosts should be available during the time that the guest has provided they will be checking in, in case of situations where a guest has a problem. 45 minutes later one of the hosts showed up and acted annoyed as she checked us into our room. When we asked about the laundry service that they said they provided she rolled her eyes and made it clear she did not want to do laundry (we later found out it was because they had friends over who were more important than paying guests) and once we said nevermind about the laundry, she seemed pleased that we decided not to utilize the service. 10 hours later, the host responded on WhatsApp asking if we REALLY need help because they had friends over and did not want to be interrupted. This bothered me that the two hosts must not communicate between each other and that it took 10 hours for the host to reply. Let alone, the rude reply. Other things that aren’t too important but are noteworthy to keep in mind: air conditioner doesn’t work, this Airbnb doesn’t provide samples like lotion or toothpaste so make sure you have your samples, and the address provided here took us to a place a few doors down so we had to search for the actual address on foot.