This was a great apartment in the heart of Rome for a great price! Giacomo communicated in advance that someone he works with would be meeting us and provided their phone number to be able to meet up. The coworker was there when we arrived and check in went smoothly. He showed us how each key works and around the apartment. The apartment had everything we needed for a 2 night stay. We did have one major problem- we got back from exploring around 11:30pm the first night and upon trying to open the gate to get into the building, discovered we couldn't get it open with our key. We tried for about 15 minutes before contacting the coworker and Giacomo. We didn't get an answer for a while and started to get nervous, but thankfully the coworker called me back and came by to help us out. Giacomo also replied a few minutes later and made sure everything was good. Turns out our key was very finicky and the coworker gladly gave us a different key that worked perfectly!! Not a great situation, especially that late, but everything worked out! Otherwise our stay was lovely.