Stefano is a very lively individual, always happy and wanting to help you and make you comfortable as can be. He can respond within a few hours up to the next day. We stayed at one of the larger rooms that had a king size bed. The location is about 3-4 blocks from Cipro station which was very convenient in getting around Rome. You can walk to the vatican city in about 15-20mins from the apartment. The area is safe and had a few cafes and pastry shops. The bed was very comfortable and was supplied with pillows, sheets and blankets. We had our own private balcony and was able top open the windows and/or closed the blinds. The kitchen had everything you needed if you wanted to cook something. Bathroom was clean, except for the narrow bathtub. We weren't use being so narrow, but was okay to adjust easily. It had hot water which to us matters most. Every morning, Stefano or his friend was there to make us coffee, tea and provided some croissants and toast. Which was a very nice touch. Although we missed 2 mornings due to catching our early morning tours. We would definitely come back next time. Thank you