We had a bad stay in Michele's flat.
The flat we stayed in, was quiet small, the decoration old. The windows are small and very low, so even during a sunny day, it is quite dark. Wifi is working correctly only in the room and is not very stable.
Globally quite a different look than the photos. Knowing that a part of the photos are taken outside tha apartment, in the common spaces. In fact, when we arrived, we discovered with surprise, that the apartment is located in a residence hotel with about 30 other appartements (different sizes, very similar decorations and equipments).
So we went to the website of the hotel (Residence Villa Marignoli) and we discovered that the prices proposed for the apartements by the hotel (even bigger in size than the Michele's one), were between 30 and 40€ cheaper per night (Breakfast and cleaning service included), than the price we payed (without any breakfast or cleaning).
That was a first time for us to be confronted to such a shady situation, the first time we were confronted with an airbnb offer so much more expensive than a hotel offer, for the same or less quality services.
So my wife went to ask for explication at the reception desk of the hotel. But they were very uncomfortable with the situation and asked her to call directly Michele for explanations. So she called him and after hearing her complains about the wifi connection and the shady "price situation", he became very aggressive and rude and said that "he didn't care" and that "he would write a bad review on us" if we would complain more.
My wife was quite shocked, so I called him back and spoke with him in italian. On the phone I explained to him our issues again, he offerred to refund a part of our stay to align the price per night with those proposed by the hotel. I think that overall, even with the refund, it is still not fair.