Our stay in Chiara's place started like any other normal Airbnb. I find it a bit off that the place to pick up the keys for the place is a bar that is approx 15 mins walking from her place. Something to take into consideration if you have heavier bags and/or people with reduced mobility traveling with you. On our second day in the place, it rained heavily. When we returned to the apartment, there was water inside the bedroom coming from the balcony even though the door was closed. It very quickly escalated to the entire place being flooded. Chiara was quick to answer my call and she sent her father to the place. He showed up fairly quickly even though I wasnt given any ETA. He unclogged the balcony drain and mopped the floor. Didn't sanitize at all. When I insisted that I would like to move to another airbnb for obvious reasons Chiara asked if I was sure, because now "the problem was fixed". She agreed to let us check out and we found another place. I asked her to reimburse my mother and I's uber trip to the new place. Outside was still raining heavily and we were in soaking wet clothes. She refused claiming she already went the extra mile by APPROVING my request to check out earlier. It left me with a very bitter taste about the stay in her place. First of all, that should have never happened. The windows and balcony door were closed but water was pouring in. The neighbours were knocking on the door because there was water coming through their ceiling. We showed good faith and continued to mop until someone came to fix the issue. My last request was a reimbursement of the cost of the uber trip to another airbnb, a cost that would have never occurred had her place been isolated properly to begin with. Not to mention the rest of the trouble of having to move Airbnb's on a rainy Sunday night in Rome. A decent stay in Rome with good location. Probably best to avoid the place if it rains, though.