Alessandro was very friendly and responsive. The apartment was huge and the A/C worked very well during the hot weather. The neighborhood is a bit under construction so the streets weren’t picturesque but convenient to walk to the Colosseum and restaurants. The unit was lovely and perfect for a family. One thing to note which has nothing to do with the apartment or Alessandro is that there is a homeless man who lives directly in front of the building. My children and I just had an awareness of him when we came home late to not get startled each time. It would be nice to have had access to Netflix but really a minor request given how nice the apartment was.