Chiara was sweet and helpful, and the location is prime if you are looking to explore the historic center of Rome. The neighborhood has many restaurants and a great historic feel. The room is clean and as depicted - a great place to stay after a long day walking through the city.

The check-in process needs improvement. There was a significant mis-communication between the various parties that were involved in checking us into the room - the person that was supposed to check us in arrived twelve hours early and wouldn't return to let us in.

Getting in touch with Chiara directly when we arrived required a call to her father, a taxi driver (who should be a saint) speaking Italian for us, and a lot of stress as my wife and I wondered where we would be staying that night in an unfamiliar neighborhood. Our cab driver stayed with us until Chiara arrived with the keys - totally unexpected kindness from a stranger.

After check in it was smooth sailing.