Matteo was responsive to our questions and correspondence. He was out of town during our stay but his lovely mother met us at the apartment, welcomed us, and showed us around. They were kind to leave some provisions for us, including drinks and snacks. The apartment is as pictured. The apartment (we are a family of 4 - with two teenagers) worked out well for us. Note that, as described in the listing, there is only one shower (and we had a problem with lights in that bathroom - which Matteo was unable to fix it during our stay). It was very hot in Rome during our stay and the air conditioning worked great, as well as the wi-fi. The apartment was also quiet and clean. Most importantly, we loved the location. We didn't do much cooking, but the kitchen seemed well equipped. Over all, I would recommend Matteo's apartment "in the heart of Rome."