Communication was good before arrival. Francesca (who spoke very good English) met us at the apartment for check-in several hours early which was so nice! The location is terrific which makes the apartment a very good value at this price; you are minutes from Trastevere, Campo de Fiori, Piazza Navona...everything an easy walk. Our personal opinion is that this apartment is best for young people 20-30's who really want a cheap price and great location and don't care about the particulars. We are very active 70+ travelers but found the marble steps (4 flights up) which turn and narrow at each landing quite difficult. There are a handful of things in the apartment that need the attention of a handy person to fix, particularly in the bathroom (tiny!). It is hard to find rentals in this area so we were glad for a place to stay, but quite simply, this was not a good match with our age and expectations. The gals were very nice and arranged a wonderful gentleman to drive us to the airport. Thank you for your hospitality.