Our first day we had an issue with the bathroom door being stuck, but how Marco handled it was stellar and he was in constant communication and sent people over to help resolve the issue. We also had to mop the floors upon arrival as they were very dirty and dusty, but honestly, we were there for 5 days so it wasn't a big deal as the other 4.5 days were perfect and went smoothly. The location couldn't be better, especially the variety of restaraunts and markets and gelato and coffee shops close by. We only took a cab one day, and that was to the Vatican. otherwise, everything is a close walk and there is so much to see! Alice was very kind and check in and check out were so smooth. It should also be noted that this space is more like a studio rather than apartment, but it was perfect for 2 people. The wifi is fast and he provides extra power converters and USB in the outlets which is super helpful. Thanks for a great stay in Rome!