Upon arrival by Uber, so that we knew we were at the right place, Clarabella did not respond when buzzed to get into her place, nor did she respond when we knocked and rang the door bell numerous times. Therefore, we felt we had no choice but to get a hotel the first night. Rome is a very HUMID and HOT city, even at 9:30 -10 pm at night. Dragging suitcases through Rome and trying to find a location in a foreign country and then not having Clarabella respond was a huge disappointment. Once we got on wifi, my wife was able to call Clarabella through her Airbnb contact info. Clarabella asked us to return to her place and she went to the hotel a block away and attempted to help us check out (speaking Italian because we only speak English), but the hotel clerk refused to refund our $$.
Clarabella is a great host. Her place is in a fantastic location... close to the train station (1/2 mile walk), restaurants, and tourist attractions. Clarabella provided lots of cold bottled water and snacks, but we only drank the water... nothing more. The room is very well AIR CONDITIONED, clean, she provided nice fluffy towels, slippers, and the amenities she lists in her listing. Clarabella washed and dryed our clothes for us... for a fee, of course.... and she was always at the flat with us to answer any questions we had.
We highly recommend staying at Clarabella's place. Just communicate slowly with her and get all info about the "added" fees because she does charge fees outside of the Airbnb charges. She wants cash for the "extra fees".