Worst experience ever!
Definitely DO NOT recommend.
Asked the host to arrange me a driver last minute (which was really nice of her), however I was about to get on the plane and she said she would check with the driver and never confirmed anything, and for some reason she assumed I had Whats App without asking me (we were communicating through Airbnb chat the whole time). When I landed in Rome still had no confirmation from her. I messaged her telling we had landed and asking if the driver was able to pick us up. I got no response, went to the airport exit looked for someone holding sign with my name - no one was there, so I got a taxi and headed to her place. When I got there had to stand on the side walk because there’s no way of communication with her - It was 30+ degrees we haven’t eaten since the night before and were exhausted from our flight. After a while a lady came to me yelling my name, I said “hi” she started yelling “why did you block the driver? Now you will have to pay..” I said which driver? I never got any message. And she kept yelling saying that I blocked and had to pay -in the middle of the street. I asked if we could go inside I really needed to sit and drink some water. We went up and she kept accusing me of blocking this driver, I tried to explain that I didn’t get any message, she showed me that she got the phone number from my profile and gave to driver to communicate with me - she never checked with me if I used whats app on this number or told the driver was going to contact me in any way. I told her I didn’t use this number and she should’ve messaged me on the Airbnb chat since all our communication was there. She said it was not her problem and I had to pay it anyway. I went inside the room because after over a 10h + flight the last thing you want is someone yelling at you on the first day of your vacation. She got into the room with my husband and I and started tuning the ac on and telling me what to do (really? What kind of person gets in a room thats rented. I needed to change, use the washroom and she was micromanaging us). In the meantime she kept saying that it was our mistake and that we were not smart. I told her it was insulting (I cannot guess she gave my number without telling me to someone else. Communication is a two way road). Then she said she didn’t know how to say it in Spanish, but in Italian it was disrespectful. I dont speak Spanish and was only communicating with her in English -dont know what makes she think Spanish people dont know the meaning of disrespectful or that I spoke Spanish. It got me really disrespected someone trying to assume she can talk specially to one guest like this. After that I said she was being racist and I wouldn’t discuss it anymore. There were several ways to approach this miscommunication and resolve the problem in a polite and respectful way. I had a tour booked that afternoon and all this situation got me late, I had to rush to the tour without eating or showering (because she was in the room with me) which ruined my day. I was sick and had headaches because this lady couldn’t wait for me to get settled before seeing how we could manage her assumption that everyone in the world uses whats app. So unless you have a crystal ball to predict the ways of communication with the host, dont mind getting yelled after a long flight without eating, and a stranger in the room with your spouse I dont recommend this place.