We didn't have the pleasure of meeting Paola in person but she arranged for someone to receive us. Westley was really kind and knowledgable and gave us some tips on where to go and provided maps for the city. Paola was available via text all the time. The room was exactly as in the pictures very spacious. Location was excellent. Don't miss out on Trattoria Luzzi is in their recommendation binder for food. It is very close to the house and excellent food for a super reasonable price.