So, this is the first 1 star I’ve ever left. The pictures looked great. We weren’t looking for anything too fancy. Just something to get us through a couple days in Rome. Upon arrival, first of all my wife didn’t feel safe especially when seeing the bars on the windows. Secondly, the room was much smaller than advertised. The kitchen is in a common area for all the rooms to access. The host/hostess changed our reservation at the last minute putting us in a different room. They then charged an additional €25 cleaning fee before giving the actual address. I’m not sure what that fee was for as the room was not clean at all. I should’ve known better at that point and canceled before paying. However after a long day of travel I just wanted to get in the room. There was hair on the bathroom floor, mildew in the shower, the seal on the toilet was broken and taped back on, the a/c was leaking condensation and there were condensation stains around it, and the furniture was worn out and not clean. I reached out to the host/hostess and requested our original room. I was told this is not possible and the new room was actually better. I tried to kindly explain the issues I had with it. I was then called a liar by the host/hostess. Instead of trying to work with me this just escalated everything. We ended up leaving 10 minutes after arriving there and finding another place. I requested a full refund which was obviously denied and now I’m going through Air bnb to obtain a full refund. I’ve used air bnb for many years and have stayed in numerous places and have never dealt with anyone like Micasa or had issues with any other places I’ve stayed.
I would encourage everyone to stay clear from this company. They may be the reason we end up using VRBO if Airbnb doesn’t resolve this problem