We did not meet Fabio, but we met someone who worked for/with him who was very freindly, informative and welcoming.
We called him when we landed and he met us at the apartment, showed us how to use the heating, door locks and WiFi codes etc.
The apartment was clean, spacious and as described, so very happy with that.
The bathrooms were clean but the shower head did not stay on the shower head holder, a small annoyance.
The aparment is in such a convenient location, that I would highly recommend this aparment.