Nicolo was a very attentive host. Anything we asked for or about he was on it. One of our travelers had broken her foot right before our trip and the airlines lost her knee scooter and he was able to obtain a wheelchair so she could get around...and at no cost to us. The place is very clean, offering coffee maker, Jams, and other such amenities. It was in the perfect location, close to everything we wanted to see. Nicolo also set up a driver to pick us up at the airport and one to take us to the ship port. Both were on time and very professional. I would highly recommend staying here!