The room was clean and tidy but AC was not working... it was a 35C night in rome in August.
Rosella confessed there was a problem, but would not understand that we lost confidence in her and her property, so we chose to leave early.
When we did leave early, Rosella stopped responding and would not refund us for the remaining days where we did not want to stay in her property, and there was no guarentee the AC wouldn't break again.
Thankfully, Airbnb customer services were great. We explained our problem and we were reimbursed for the days we didnt use the room.
Things can go wrong, I understand. We must work together to resolve issues. Rosella stopped responding which implicated Airbnb.
You don't want this headache on your holiday. Thank you Airbnb for being supporting of high standards among hosts.