Worst AirBNB experience I’ve ever had. Susanna did not make us feel comfortable whatsoever. Here’s a quick summary of the issue we had with one another:
At 11:30am (day of check in), Susanna asks for an approximate arrival time. I respond that we are aiming to arrive before 8pm, and will update her soon as the day progresses.
At 6:30pm she asks for a 2 hour heads up, to which I provided a 10pm arrival time (3.5 hour heads up) and confirming my understanding that there would be a €20 late check in fee to pay.
Her responses were extremely unwelcoming, and just untrue. She called me a liar because I told her we’d arrive at 8… even though the texts clearly stated otherwise. I explained if that were the case then why am I being asked for a 2 hour notice at 6:30.
She goes on to complain that she already paid someone €20 for this check-in, and that now it’s added to my late check-in of €20. Adding “agree or cancel” as a final message.
I agreed because we had nowhere left to go at that point, and needed a place to stay. We arrive at 9:45pm and I start to text her. No response for 10 minutes. Then I call her and also no response. My father suggests trying to call from his phone. Viola!!!! The lady picks up.
After we go in the house and she gives us a tour, the exact time is 10:04 and she’s asking for an additional €10 because we passed 10PM. Soon as I begin to deny that as true, she gets very loud hostile and plain rude!
To shut her up, I pull out an image of the building entrance I sent her at 9:57pm. Again, VOILAAAA! It shuts her up, and it felt great I can’t lie lol.
Long story short, she’s trying to finesse you for any little bit of money you’ve got. You might think there’s a language barrier but when you meet her you’re notice that’s not an issue.
She made the entire experience horrible, all we wanted to do was just sleep and leave the next day. Not even touch a thing.
Horrible host.