Marco was unavailable when we arrived but made sure we could access the apartment. He came to meet us at a nearby café later to give us some helpful tips for our stay and provide us with voucher for a café to get a pastry and coffee for breakfast. He was very friendly and responded to communications quickly. The apartment is very nice and was as described, it is in a great location. The bathroom is small and the floor does get wet after a shower, as other reviewers has said. We didn't find this a problem as we brought flip-flops. The steps up to the bed area are steep, which should be noted for those with young children or mobility issues. We really enjoyed our stay.