This trip was our family’s first time in Europe and also staying at an AirBnb. All though we didn’t have a chance to meet Alessia personally she made sure she was available to us via phone and helped with questions. There was a Marathon going on and the center streets in Rome were closed therefore our taxi could not get in to drop us off. This was not anyone’s fault. Alessia was very concerned and kept in touch the whole time also apologizing for the inconvenience. Once there, she allowed us to drop our luggage at the apartment until it was clean and ready since we arrived early. The apartment itself was in a great location and everything we wanted to do was within walking distance. We did have to take public transportation to go to the Vatican. We would stay at this Airbnb a next time for sure!
Thank you Alessia for all your help!