My husband and I had a great stay at Tom’s in Sept 2017. We didn’t meet Tom, but his helper Evelien greeted us and she even helped carry my luggage up 4 flights of stairs! Evelien also gave us a wonderful introduction of Rome by providing us with a map and pointing out all the popular sites. Having an AC unit in the apartment is a huge plus. This place is so convenient, accessible to many different bus stops. You may have to get your own essentials (e.g. hand soap) from a store (there is coop close by) unless there is a leftover from previous guests. Evelien helped us arrange a transportation to the airport as we had an early flight and our driver Valentino was on time. We would stay there again.