basic question like how much does it cost approx in a cab for family of 5 from airport to the apartment was also not answered.
very disappointing. also the general replies were quite curt.
even when I requested for a late check out, I was denied which is fine but the way you responded couldvebeen better.
overall I felt the communication was quite transactional and businesslike, not at all personal and warm. which is fine if that's the style you're going for. unfortunately I think it doest sit well with families.