Communication was excellent from moment we booked. As this was a last minute family trip to Rome, the transfers to and from airport being organised for us meant a lot. We were greeted on arrival and given great local tips. The apt is very close to a metro and across road from two supermarkets and small coffee shop. It takes about 15 minutes on the metro to be in the heart of Rome. Perfect place for a family as there is also a seated outdoor area where we had breakfast together every morning in the sun. The apt is large enough for a big group as there are three shower rooms. Its very clean. We loved our stay!