We received instructions when booking property however then on arrival to Rome we were informed we would have to wait more than an hour out front with our luggage.
Host did not perform check in.. this was third party and they advised the wait time was due to no contact with me however there were 3 emails and 2 text messages confirming arrival instructions for Host.
On check in.. key did not properly open gate... was told to jiggle key to get it to open however that did not work and had to get let in.
We were there for 2 hours when toilet started overflowing and flooding apartment..it was everywhere.. all over downstairs bathroom, Kitchen, it was disgusting and unhygenic.
When trying to contact Host there was no telephone number. I was told to send pictures as proof before they would respond or do anything. My son and I had to wait in a shit smelling apartment until someone responded.
We were given a refund and had to find immediate accommodation elsewhere at higher expense.