Diego and Emma were very helpful, always available. We had difficulty with the stove and Diego came right over. The apartment is clean, good light, very nice bed, a small kitchen but for the most part unless you need a stove, it is easily a good place to make a meal. There are lots of kitchen utensils, plates. Big terrace to dry clothes or just sit outside. The building is gated and very safe. We liked the neighborhood, good groceries (like Elite and the Testaccio Market best) as well as smaller places. Good access to trains, trams and bus. Safe neighborhood. too walk in even at night. The only caveat I have is the apartment is fronted on busy street - if you are a light sleeper it may be an issue. My husband had no issues with it but it was at times a tiny bit loud for me but I am an insomniac. Overall this is a great place for a Rome stay!