AI’m surprised by all the stellar reviews because our stay was okay at best given how loud the apartment was we had trouble sleeping at night due to noise from the street (until 1/2 am) and loud bottles being recycled early in the morning at 7 am woke me up even with earplugs in. I was also very disappointed in the way my mother was treated by the host Frederica. Federica was difficult to communicate with at first which is understandable as English is not her first language so we had to go back and forth a few times prior to our arrival. We were greeted warmly by her staff Happy who helped us get settled into our room. We had an issue with the kitchen where the electrical tripped because we had the toaster oven and kettle running simultaneously. My mother went over to Frederica’s apartment to inform her but there was no response. We promptly messaged her via Airbnb and she arrived immediately with an accusatory tone towards my mother, saying she didn’t know we were cooking (she was heating up pizza in the toaster oven) because clearly the kitchen is not supposed to be used? I entered the room to say hello, was promptly ignored and had to listen to her patronizing attitude towards my mom as she tried to tell her that Europe was on 220 amp and not 120 when the issue was clearly that the kitchen is not equipped for regular use as we only had the kettle and toaster oven running and it tripped the system. Overall it left my mother feeling very bad during this big trip for her 60th birthday. She is an immigrant and woman of colour and has spent her entire life bending over backwards to please others and she never quite felt like she “fit in” and this very cold experience with the host reminded me of that. My mother spent the rest of the time apologizing to the host for using the kettle and toaster oven which was absurb. Felt very let down we did not get any warm welcome or even recognition of my existence from the host. She then tried to charge me for the Rome occupancy tax again when it was already collected by Airbnb and clearly stated in my receipt which I hope was just a simple mistake and not her trying to charge us twice. Another thing to note is to bring your own toiletries (shampoo, conditioner and body soaps) as it was not provided for and earplugs though you’ll still be awakened by the noise from the street.