The whole process was very professional. Sara was very responsive and there was never a lag in the communication. The place was clean, well-situated, had air condition and two bathrooms, and even at check-in we were still able to re-do the bed situation as our group had changed slightly. The lady who opened for us was very helpful and friendly (Maria-Luisa) and we had an enjoyable stay all together, thanks Sara. Also: The place is very well-located close to Vatican and all the interesting sites can be reached easily. Also, great bar/cafe right downstairs and great restaurants downstairs and across the street (real Roman food!)