Excellent communication! We had no problem finding the suites when we arrived. Surprisingly, a room was available for us at 9:40 am, which was way way sooner than the check-in time ( at 1 pm ) 👏 Although we got a different room than expected with a little lower standard, it was good enough for our 5 days stay in Rome. The staff is also very friendly and helpful. The location is a 10 out of 10! The rooms are 10 minutes walk from the Colosseum ( and Forum ), 20min from Di Trevi Fountain, about 40min walk from Vatican city and pretty much a block away from the Termini station. In conclusion, we highly recommend this accommodation if you are planning to casually walk around Rome's beautiful center without any need to use the public transportation ( which is awful 😅 ).