The communication with Lorenzo went very well. For the check-in they wrote a message with all the instructions and they had Lorenzo's mother wait for us. She spoke only italian, but luckily we understood her. The room looked exactly like the pictures, it was comfortable and newly furnished. The only problem was with the heat. Lorenzo's wrote to us in the instructions that the heat starts only in the evening and morning and it's set on 21 degrees. That sounded perfect for us since we were going to be out during the day. The problem was that on the first evening we came home, the radiator was cold and in the room was no more than 18 degrees (I must mention the room is in an old building with very high ceiling) We wrote to Lorenzo, since we didn't have the possibility to control the heat, but the problem got fixed only on the third day. All in all, it is a good and comfortable accomodation. If we had the possibility to control the room temperature it would have been much better.