Michele was super friendly and very nice! He responded to our questions and concerns right away. The location was amazing! Due to circumstances beyond his control, the elevator was out of order and Michele helped us carry all of our luggage all the way up! He was able to make sure the elevator was operating by the end of our trip. The internet was not great when my husband tried to work. It was also changed and better by the last day. In general, I would highly recommend this place!