Maurizio was a gracious and kind host. He would always respond to messages immediately and that made our communication so much easier. For any issues in the apartment, he would send his assistant to always help out who was also very kind and helpful. He also kindly booked our group's airport transfers. The location of the apartment was good - about 3 blocks from the Vatican and a block away from the train station and taxi stand. The apartment was big enough to house all 11 of us in our group for 14 days.
But our overall experience would have been so much better had it not been for the following issues -
1) Heating in the apartment was not working properly - it was cold in the apartment and we had to continuously adjust the thermostat as it would shut down automatically in the middle of the night. Maurizio and his staff tried to resolve this problem but as we stayed in his place during the Christmas and New Year period - we were informed that a technician would not be available during the holidays.
2) Water heater - there was no hot water the night before we left and the morning we were set to check out. Maurizio's staff came on December 31st to try to resolve the problem but it recurred the next day.
3) Issues with the toilet in the middle and en suite bathrooms including toilet not flushing, water tank continuously filling - Maurizio's staff had to come back in several times to fix the issues.
4) Dryer did not dry clothes properly - need to run the dryer at least 2x and clothes would still be damp.