I have never left a bad airbnb review before but the stay at Anna’s Nori guest house was completely frustrating and disappointing. Check-in: Before checking in, Anna sends a very long message filled with instructions on check in with multiple steps. I had printed this out and followed the instructions which happened to be incorrect. There was no matching label on the intercom when we arrived to the building which led to mass confusion and we had no data connection to connect with Anna. So we tried other buzzers on the intercom to which we were met with legitimate anger from tenants saying this was not an airbnb. When we luckily got into the building after someone leaving let us in, there was no additional intercom in the lobby as the instructions had indicated. Overall it took us a half hour to get in. We had also tried data roaming to connect with Anna and her phone was not working. Air conditioner: It was very very hot during our stay in Rome so that we had to use the air conditioner at night as well. The air conditioner emits a very loud motor noise which makes it very difficult to sleep at night without ear plugs. It sounds like something is stuck within the air conditioner which can be checked out easily. When we explained this to Anna she called the technician but then promptly reported back that he had checked it out and everything was fine. She made no effort to ask us if we would be okay or if we had checked out the sound again (which had not been fixed so we had continued to sleep with ear plugs) and gave no helpful solution to our problem which was the theme of our stay at her place. Wifi: The WiFi is very weak and never got more than 1 out of 3 bars during our stay. Bed: The bed is not a king sized bed. It’s more like somewhere between a full and queen sized bed. Location: The location is about a 10 minute walk from the coliseum and also about a 10-15 minute walk from the nicer areas of Monti with restaurants and bars. If you are planning on staying in Monti for the nice neighborhood, there is not much within walking distance from the apt. We took buses and the metro everywhere. Be prepared to walk a lot. Host Anna, staff, ambiance: We never met Anna in person and only saw Nadia who helps once in the beginning of the trip when she came to collect the tax fee. Other than that, Anna is pretty responsive on airbnb messages although not helpful as previously indicated here. The ambiance of the place is always dark and very quiet with no one available which was fine but do not expect the helpful tips/ guidance of a hotel as there is no one available on hand. Luggage storage: To leave your luggage at the apartment when you check...