I am really torn, how to review this apartment.
On the one hand, the location of this apartment could not be better. It is located in the heart of Trastevere, but in a relatively quiet street. Perfect to explore Rome on foot and enjoy the atmosphere.
The apartment is well equipped and nicely furnished. There also is a baby-bed and high-chair, if you travel with a child. The baby-bed however does not fit in the bedroom, which was a little inconvenient for us.
During our stay Fabio and Luana were very responsive to what we needed. When the bathroom door wasn’t working at one time, they send someone over to fix it within minutes. After we left, they even mailed us stuff that we had forgotten at the apartment, which was extremely nice.
However, one huge issue was, that at the time of our booking, the ad had offered free parking at the property. As we were travelling Italy by car, this was the most important feature and the reason why we booked this apartment. Unfortunately it turned out, that there was indeed no parking available. We eventually received a discount, but only by involving the Airbnb support. This was a huge nuisance for us and definitely could have been resolved better. Advertising features that are indeed not available seemed very unusual for a superhost and was not at all in line with the otherwise good experience.