We spent 4 nights in Barbara's apartment but the experience was unfortunately negative. The interior was nice, just like on the pictures. We were greated by Nicole, who nicely explained everything.
The communication with Barbara, however, proofed to be difficult. Barbara gave us the impression we were troubling here and being a nuisance instead of paying guests. Her only concern was receiving the exact check in and check out times days in advance. she was constantly texting me reminding me punctuality and that non compliance would result in a charge. I proposed to immedialty get in touch in case of late train arrival and possible delays because of not knowing Rome and the exact time it would take us to reach the location of the apartment. This was anserwed with the reminder that late check in would incur charges according to the apartment rules. It's not a hotel after all.
The day before and the morning of check out I received several messages regarding the check out time, which I had confirmed several times already. For check out you receive instructions of the condition the apartment should be left in. Pictures have to be sent as proof of condition. Unfortunately I had internet problems and Barbara didn't receive the check out pictures before we left the apartment at 9.55 a.m. A catastrophe. Only when we arrived at the train station did I notice that Barbara had sent several extremely unfriendly messages, threatening again with extra charges. I told her not to send any more messages.
Finally I received a phone call from AirBnB Portugal. A technician couldn't access the apartment to work because we still hadn't checked out Barbara said. That was the straw that broke the camel's back. Eventually AirBnB apologised.
Some days later I received Barbara’s ufficial request to pay 35€ penalty for late check-out that I refused. I am still waiting for an ufficial answer from airbnb.
P.S.
We were on time checking in as well as checking out.