The apartment was very clean and Paola was extremely helpful from the minute we booked. She even arranged transportation for us to and from the airport which was very helpful. Emerson greeted us upon arrival and was super friendly and helpful. The apartment is located very close to restaurants and to a taxi stand as well as the Colosseum.
A few things to note, the balcony that belonged to this particular apartment is tiny. There is room for two chairs and that is it. The other patio and chairs shown in the picture belongs to another apartment (also rented out by Paola). We ate all meals at restaurants but there would not have been space for us to eat in our outside area.
We were left only one big one small towel each for three days. No face cloths. I would have preferred extra towels. Paola was easy to reach so in fairness I never reached out to her to request more. Also basic items such as paper towels and tissues were not present.
There was one combo washer/dryer in the basement to use for several apartments. I did laundry early one morning and brought the wet items up to our apartment and spread them out to dry so we could go out sightseeing for the day. We came back late afternoon to refreshen up before heading out to dinner and the dryer was occupied. Again later that evening I went to put the clothes in the dryer only to find it occupied again. The morning of departure I tried to use the dryer very early in the morning as our clothes we washed the day before were still damp only to find a load in the washer and another wet load sitting on top. Clearly there is not enough washer/dryers for the number of apartments they rent out. One of the benefits of renting an apartment as opposed to a hotel is to have that amenity available while traveling. We unfortunately left with damp clothing.
I have only noted the above so other travelers know what to expect. I do want to say that our experience with the apartment itself as well as the hosts was overwhelming positive and I would recommend this apartment to other travelers.