Hi we were very excited to visit Rome, as it was our parents first international trip and as it turns out this was their first AirBnB experience
i would like to start by saying that the location of the property is located at walking distance from the railway station
the apartment was nice there are nearby restaurants, but the locality was little dirty
the rooms of the apartment were of ok size but the washrooms were a big disappointment, 3 of the 4 washrooms had the problem of water drainage i.e. the water was not going down the drain, the problem was encountered even on the first day, this is where my dissatisfaction was elevated to next level was that the problem was reported to the care taker on day 1 itself but was no action was initiated by them
here i would also like to point out that i feel the property was managed by a business entity and not by some one personally involved i guess the name of the company is CleanBnB
on the last day of our stay even the kitchen water started coming out of one bathroom and it came in all over the room
frankly i never expected this kind of service from AirBnB may be this is because the CleanBnB guys are not running this as particularly as they are supposed to
lastly I would like to say that i was more disappointed by the ignorance of the care taken than the problem it self, i understand that problem may arise every now and then but as a responsible manager it was their duty to rectify it, which they didn't, even after requesting no one even came to check the problem let alone rectify it