We book this apartment pretty last minute and Silvia was relatively responsive but directions and instructions were very clear. Our experience when we arrive was just perfect. Catalina was so helpful, she even looked for us outside of the apartment. She gave us a tour of the apartment and showed us where everything is which very helpful. The fridge was filled with good food and drinks (even a bottle of wine). We felt very welcoming. She also gave us a map and showed where we can go and recommendation of restaurants. We loved Peroni restaurant so much (one of her recommendations), we went back 2 nights in a row. Catalina even called a taxi for us to the airport. We totally loved the place, the location was very convenient, a great supermarket near by as well.