We had a great stay here! The best part is how close the apartment is to the subway!! The room is spacious, the bed is comfortable, and the bathroom is very nice. The shower/bathtub was very relaxing after a long day of sightseeing in Rome. We actually only met Raffaelle once, but he was very kind and accommodating. We messaged him several times throughout our stay with various questions, and he always responded very quickly! He also provides free coffee and snacks for breakfast! The only negative thing I can say is that the laundry (washer/dryer combo) ran all night and shrunk our clothes - but I can't really blame Raffaelle for that, we just didn't know how to operate it.