We started our stay with an issue... out of the 2 toilets, none was in working condition. When getting in touch with the Alessia she asked us if we wanted to fix it ourselves. Given the price we paid, someone should have checked the toilets before we were given the keys, especially considering it seems to be a recurring issue. Then, we should not have been asked if we wanted to fix it out ourselves. Finally, we should not have to waste our limited time in Rome to wait for the plumber who was an hour late, and to have to stay while he is fixing the issue. Between discussing with the owner and staying with plumber we lost almost a full day. Also, the person who welcomed us contacted us a couple of days later to ask if we could search the apartment as she had lost her wallet. It happens, of course, but it adds up to more time wasted. There was a fair amount of dust in the bedrooms and some strange stains in one of the bathrooms. For the price we paid it should have been immaculate. The place is spacious for 4 to 5 people given the location. The apartment is located on the street side and is not the one showing on one of the pictures where it seems to be at the back of the court so just make sure you are aware of that if you are a light sleeper. The apartment is really nice and the other residents respectful and friendly. The location is perfect and although our stay started on a negative note Alessia was extremely kind and responsive and managed to arrange for a plumber to come the very next morning which was a Saturday morning. Maybe the right thing to have done was a refund, even if small, as a commercial gesture.