Where do I begin,
While the location of this place is convenient, the inside is subpar.
The host, Vittorio, is unresponsive, dismissive and outright rude. My reservation for 10 days quickly turned into a 1 night freezing stay that cost me $190.00
2 bedroom, 3 beds? Far from the truth. It has one bedroom and over the living room is an open small loft space with low slanted ceiling with a bed, no privacy at all. The living room has a pullout sofa that is extremely uncomfortable.
2.5 bath? Not at all. In hallway is a small 1/2 bathroom with a tiny shower my boyfriend could barely move around in there. Oddly, located next to that small 1/2 bath is a super tiny cruise ship style all-in-one water closet that has a shower hose coming out of wall.
Fireplace? The indoor fireplace is inoperable, merely for show.
Breakfast? Not True. Breakfast is not included, not even a snack.
Heat? Only if you complain to Airbnb. When I checked in the place was freezing cold, he has a timer on the heat so you can’t adjust it. We were so cold that our bones were cold, the kind of cold that only a warm shower could warm you. If only...
Hot water? Only if you complain to Airbnb. The entire house did not have hot water.
Continuous WiFi? It was intermittent at best. It rarely worked.
Essentials? There was a 1/2 role of TP in bathroom, that’s it, no more.
I asked him if we could check in early at 11:00 instead of 1. He had a lady named Selena meet us but she got the time incorrect so we didn’t check in until 12:30. After we checked in and I noticed the heat, and hot water issues, I sent him several messages and received no response for 3 hours until I called Airbnb, at which point he immediately sent his elderly neighbor over to fix things. Bless her heart, she tried her best, she got the hot water working and the heat, but the heat turned off during the evening and we froze all night. I called Airbnb at 9:00 a.m. the next morning to tell them that we could not stay if we didn’t have heat, and WiFi, it was 30 degrees outside. They said they would contact him. At 3:00 pm Airbnb called me and said they tried to contact him but he never responded. I repeated myself saying if I don’t have heat I cannot stay there, by 5pm Vittorio contacted Airbnb. At that point I was done, I paid for the night, and a $60 cleaning fee for freezing half to death, and checked out. Unlike his response time, he managed to show up immediately to get the key from me and then had the audacity to accuse me of tampering with the elevator lift. My boyfriend wasn’t there at the time but I’m sure if he was Vittorio wouldn’t have spoken to me the way he did. He is unprofessional and a bully.