Our host gave us excellent directions, to the property. Prior to arrival she was very helpful recommending a company for Vatican tours which turned out to be excellent. Monica was friendly and welcoming on arrival and gave us thorough instructions about all aspects of the property. We didn't need to contact her during our stay as we had no problems, but she did say that if we did need anything , just text or phone, as she lived in the building this was great. We had a great time and wouldn't hesitate to recommend the property, which was spotlessly clean.