Our experience was ok, but not excellent. Things didn't start great when I got several requests before we arrived that it was "very important" that I let Giulia know the moment we got in a cab so she could meet us. We're from the US and don't get cell service in the EU and I let them know. I told them my flight number and when we got in but they still wanted to know the exact time we were headed there, which stressed me out worrying about where we would find wifi. Every other host I've had abroad has been very flexible and gracious with their time. When we arrived, we didn't know what to do (because it was never communicated to us) as the building is locked from the outside and has several buttons on the intercom. We took a guess and were right, thank goodness. (Second floor, button on the middle right, letters look like GosFo??). Giulia came down and got us and was nice and helpful. The apartment is spacious, clean, and comfortable. Nice light with the shutters open. My disappointment was that the bathrooms do not match the quality of the rest of the apartment. They're small and because of the cement-type floor, do not have a very clean feeling. I started to notice there was a foul odor coming out of the drain from the shower in the back bathroom. Also, the brown shower curtain had several white stains on it and the bottom of it had about a two inch tall ring of white staining (which apparently is the limestone in Roman water). I started to get more queasy from the smell each time I went in there so I messaged Federica. She was responsive and had her cleaning people over that day. They were there for about 30 mins, cleaned the drain and the shower curtain and the smell was gone as were the stains (which was awesome!). However, later she messaged me saying the cleaning people found no bad smell. That is really disheartening because no one wants to be made to feel dishonest. Especially since I literally asked the cleaners TWICE using google translate if they smelled a strange odor/if it smelled bad to them and they said "Si!" and nodded each time! Also, all of the liquid hand soaps were sputtering/empty for all 3 sinks. When I told Federica she gave me a name of market to go to. Normally that wouldn't be a big deal to me, but it was just another thing that was off. I appreciated that Federica was so responsive, but didn't care for the fact that she was so unapologetic about the stains/no soap and didn't take responsibility for the odor. I think this place has a lot of potential, but this time around there was just carelessness which is an easy fix. Hopefully they will accept my feedback, adjust, and continue to get good ratings because I know others have been pleased with...