Andreas was always quick to respond. He set us up with a taxi from airport which was very helpful! Miguel met us at apartment & took time to go over the place, check in, map of area & gave great dinner recommendations! It is in a fun & lively area & we felt safe walking home with our children at night after dinner. The taxi stand is not too far if you need to get to sites that are a further distance. We did not need to contact him for any reason. The back of apartment is near a higher street so you can hear some traffic if you are a light sleeper, but this did not affect us.