As first time users of the airbnb service, my friends and I were quite wary. However, Gianluca is hands down an outstanding host!
He wasn't there to greet us on arrival but his assistant was. Unfortunately her English is very limited but with our broken Italian phrases, the help of google translate and hand gestures, she was able to give us directions to a local exchange bureau and point out the nearest tourist sites to see.
Gianluca met with us the following day, went through everything with us and also gave us this nifty little map (which is beyond handy when walking through the roads of Rome!). He also noted down the best place for gelato and coffee, recommended lovely restaurants and other cool tourist-y places to visit!
There was a minor issue with an overbooking issue but that was quickly rectified. To say the least he was very helpful, friendly and dependable!
If we ever find ourselves in Rome, we will return.
Many thanks,
The London girls!

Ps. thanks for sorting out a cab for our departure!