As you can see in the screen shot ,we connected with the apartment owner in Airbnb platform at 29th Dec regarding several problems: 1. the bulb in the ceiling of bedroom has blown 2. the WiFi in the inner room is not stable 3. no enough toilet paper, not any wash shampoos..... Until 31th Dec. no reply..... The problem with the apartment is.... the person who waiting for you is not the owner, and he will tell you if you have any questions, you should connect with the owner via Airbnb..... But the owner never appear, only ignore any request by you.... And furthermore they insist the place full of crowded people and Italian police is safety! We have to escape the apartment three days earlier than the date we booked and I'd rather to suffer for the hugh amount of loss but not stay anymore!