Matteo/Alessandra were quick to respond, helpful with details, made the check in easy and seamless. The flat looks like in the pictures, however it is not as bright at is appears and is a basement suite. We were a bit caught off guard and dissapointed by how dark it was. However it was very clean, nice and can easily accommodate the allowable amount of people listed. Great, safe location. Had a bit of issue with Wifi, but Alessandra was quick to work on the issue and fix it. She also booked us a reliable driver to the airport, which was very handy and arrived on time.