I would not recommend this place/these owners. Put a dampener my girlfriends birthday.
We discovered the first morning there was no hot water coming out of the shower, which in mid-January, meant we couldn’t shower and my girlfriend couldn’t wash her hair. No one answered the helpline number we were given.
We were offered a different flat 40 minutes away for free or a refund for us to find somewhere else. Given how far the other flat was, it wasn’t an option.
The agents who managed this property were very unhelpful, rude and reluctant to ask the landlord for our demands.
We didn’t get cleaning fees or admin charges reduced, so paid over 50% of the initial fee for 33% of our stay (1/3 nights).
Given the location/short notice, we were limited in where we could go and ended up paying more than the refund.
It’s a shame as the city was amazing and had lots to offer, but our dealings with these agents/landlord put a real downer on our experience, and ruined my girlfriends birthday.