Fernando was very easy to communicate with and very punctual. He was there waiting for us when we arrived at the apartment and eager to make us feel at home. He had many recommendations for restaurants (and the best gelato!) and gave us a personalized map with several sites/attractions for us to visit with routes mapped back to the apartment. We could tell he wanted us to have a great experience in his home town :-) we would highly recommend his apartment to families visiting Rome.