Although the apartment has good potential and is in a great location, it appears to have been neglected recently and our stay was disappointing. Many items listed at the time of booking, including dishwasher, toaster, freezer, oven, smoke alarm, fire extinguisher, carbon monoxide alarm, etc. were not present. We notified Vera, who’s now removed many of those missing items from the listing.
We were expecting the property to be cleaned in line with Airbnb’s “Enhanced Cleaning” standard but that wasn’t the case. We found used soap in the shower, grubby cutlery and crockery, unclean toilet and a toilet brush that still contained sizeable evidence of previous occupants. We had to clean thoroughly and buy a replacement toilet brush before unpacking.
Several drawers are broken and fixed with Sellotape, fridge shelving is missing, the fridge door doesn’t close fully so the freezer section contained a solid block of ice when we arrived, with previous occupants’ groceries embedded.
We’d booked for one month and tried to make the best of it but gave up after two weeks. The property is relatively quiet but we were woken by the sounds of neighbours upstairs at 3-4am so we had sleepless nights. The neighbours weren’t unreasonably noisy, just moving around and the sound carries.
We made Vera aware of our concerns and explained why we were moving but, bizarrely, she denied anything was missing or broken, accused us of causing the problems, and then ignored our messages. It’s a pity because with a little more attention it could be a comfortable apartment.
So we decided to forfeit the rest of our month’s fee and moved to a nearby Airbnb, which is cleaner, has all the promised facilities and allows for a good night’s sleep.
We hope this feedback will be seen as constructive criticism and that the host can spend a little time bringing the property back up to a reasonable standard. In the meantime, it’s worth potential guests noting that there could be problems with this apartment and our advice would be to view it as a last resort.