Unfortunately this is a bad experience with Francesca. Her first phrase of welcoming was against americans and against airbnb using very negative sentences. Very racist. Unfortunately for her IM american (although Im also Italian) The welcoming was about the negative experience she had with americans that burned her kitchen and airbnb did nothing about it and so on. Instead, my experience in 3 years, is completely different and never ever had any issue with airbnb. But guess what? last day of my staying, while i was enjoying my last morning in Rome and agreed with her to get my luggages at 2 pm, she texted me a very aggressive message asking me to go back before and take luggages because she needed to leave in advance and made me run. but worse she accused me that i broke the blinds and she stated I didn't say anything to her! I swear a God i didn't break anything. Once i arrived at the apt I ask to see the "broken" blinds and she answered it was too late! I heartily recommend before take the apt. to check the apt very well and make sure everything works well.