Elena, my caretaker was amazing! My family and I had 3 carry-on bags, and 3 XL luggages and she even helped us to go upstairs (There are about 4 floors of stairs, no elevator, but we already know about it). The air conditioner helped us have some of the most restful nights in our one month trip to Europe. Also, the apartment was very clean and fully equipped. I would say the only difficult thing to turn on was the washing machine, but Elena even gave me a video-call to explain to me and was very patient with me. Location: you cannot beat the location as it is next to Piaza Di Spagna and has AMAZING restaurants and cafes near. We even had a wonderful american breakfast in front of the apartment front door, which was very convenient. I used the sofa bed and it was one of the most comfortable sofa beds I have tried in my life. Also, there are many luxury shops only a few steps away. I am very thankful for the experience and I would come back to the same place.