Alessandro was always lightning fast with responses and very helpful from the day of the reservation to the time of our stay. Pamela was also extremely warm and welcoming when we arrived. She explained everything about the apartment, got us oriented to the city, gave great restaurant suggestions, and even made sure we got squared away with a cab when it was time to leave (which we hated to do!) The apartment is even more spectacular in person than in the photos. Truly breathtaking! And the view from the living room window is delightful. As for the location, it is unbeatable. We walked to every major sight in Rome with no problem and we found the neighborhood to be quiet at night. The only thing that was a bit disappointing was that the bed is very squeaky. However, we slept just fine in spite of that. On the whole, I would enthusiastically recommend this apartment to anyone. Thanks very much to Alessandro and Pamela!