The stay started off very good. Paola was very responsive and was patient with our late arrival (we anticipated arriving between 3 and 5, we ended up arriving at 4:30 due to delays). Upon arriving we were initially concerned with the neighborhood as it didnt appear very safe (lots of homeless people , dark alleys etc.). We soon realized that although the area wasn't "upscale", it was the BEST location for easy travel, food, shopping etc. Definately happy with the location . The flat was nice; however, we thought there were 2 beds in one of the bedrooms (my brother and I shared one of the rooms. There is actually a futon rather than a second bed. There were no linens for the futon and only a fitted sheet on the bed, so my brother used my large scarf for a cover. That being said, we didnt want to bother the host , so we didnt ask if she could bring another blanket (giving the benefit that she would have accommodated the rrquest) . Our host did have basic supplies in the kitchen (nice for families tha would like to cook meals). Overall, we appreciated the flat . We didnt have a problem until our check out time. I initially asked Paola if we could check out later than 11 as we were travelling between cities and wanted to avoid lugging around our bags all day (we found out later about the termini baggage drop which is AWESOME!) . Paola originally stated we could stay only until 12 as she had other guest arriving and needed time to clean. There was some confusion as WE thought Paola asked us to call to see if there was bandwidth to stay later as the next group may be ok as long as they could drop their bags off. We planned on being up and out by 11:30 . At 11:08 AM, Paola arrived at the flat as I was getting dressed and my brother was in the shower. She was extremely agitated and demanded to know why I wasnt answering her calls . I was completely surprised as there were 4 of us in the home and my phone never rang. I told her as much and she continued to speak to me in an elevated tone stating that we needed to be out immediately and that it is customary to contact the host, and that I HAD to see she was calling . I apologized for the confusion and advised her that we would be out in 30 minutes. She yelled NO! 10 Minutes!!!! I almost lost it. I then proceeded to rush to finish (again my brother was in the shower when she came in). Paola then demanded I show her my phone (which further irritated me as she just told us we had 10 minutes to leave). I showed her my phone and told her I wouldnt lie about receiving calls. After that, I was done talking to her. Paola apparently was renting out one of the rooms . My daughter and son in law had already straightened the main bedroom/bathroom and the kitchen so apparently she calmed down after realizing she could finish up where she needed. She then told us we could take our time , but by that time I was PIssed (and very insulted). I am sure there was some level of stress; however, when someone is paying for a service, the host should be respectful of that and hold their temper in check. If I had behaved as she did or responded in anger, I am sure it would not have been appreciated. Other than the last 30 minutes , the stay was great .