Fabio always responded to questions quickly. He was very friendly and welcoming. The apartment was clean and in a great location. He very kindly purchased water and milk for us. We did have to ask for the remote to the a.c. unit. The first night we had the window open and the courtyard was loud. Fabio also provided maps and city guides to assist in planning our days. We would happily stay with Fabio again. The bathroom was also renovated so it is modern and includes a washer.