The room was great. However, we had trouble with our luggage storage after checking out. We had stored our luggages at the reception area as per their instructions and even texted them. Despite saying that we could retrieve our luggages as long as it was before 6.30pm, there was no one at reception and the host was unresponsive to our calls/texts/email when we arrived to retrieve them at 5.30pm. We had no choice but to wait outside the reception area in the cold for an hour while hoping that the host would reply. We only managed to retrieve our luggages because a kind guest returned and helped us to tap the door open. Until now, the host has not replied any of our messages or sent any apologies. The stay was fine otherwise