I made 2 separate bookings for different dates. One of them was cancelled a couple of days before the arrival. (The day I was departing) I have messaged several times but never heard a response. Being worried for 2 weeks of thinking that my second booking will also be cancelled, I managed to check in. Check in was arranged through a backpackers office nearby. Tatiana who checked me is was awesome. Super helpful and very caring. I only stayed for 6 hours so shouldn’t complain considering that it was cheap and very close from the station, but the wifi did not work and the TV aerial was ripped off the wall so didn’t work. The main gate was a bit hard to open.