Warning: bad, thorough review. This place was highly ranked by Airbnb users and the hostess titled an Airbnb “super host” but unfortunately our experience was quite the opposite. We do not see how this place could possibly be highly ranked as we were heavily disappointed. Not only was it not clear enough that we rented a room within an entire apartment shared with other guests, so please be warned - but we also had the misfortune to have arrived amidst a terrible heatwave in Rome. We were severely disappointed to learn that the air conditioning in the room was not working properly (as opposed to the a/c unit in the adjacent common space which was working perfectly well and was quite cold) and were therefore forced to sleep with wet towels on our feet all night long in order to keep cool. We were going crazy and complained about it the next day to our not-so-kind hostess, we were popping mad and demanded she send a technician that very day to take a look or to refund us our money because we couldn’t possibly go through another torturous night like this and would like to switch to a hotel- to which she replied “I’m not responsible for the weather and the world’s climate change”. When we wrote that we’d leave a bad review she answered “Don’t blackmail me.”
Although she did stop by personally to check the conditioner of the a/c unit in our room - she grabbed a chair and angrily cleaned the filters of the unit by herself, said that this was the best she could do, since she’d already had a professional look into all the units recently and everything was just fine and that’s how air conditioners are. When we insisted that everything was absolutely NOT fine, that it’s not possible that the unit in the next room is fine but ours is not , and that we couldn’t bear another night of this - she repeated once again that she’s not responsible for the weather and was convinced she’d resolved the issue (but in fact it was only 20% better). She went on to make generalized statements, blaming her guests for causing her repair work because they break things all the time, for instance the lift or the building entrance lock, insinuating that it was our problem. The woman clearly had no sense of customer service , but it was apparent that is running a lifeless business lacking any personal attention and care.
Not only was there no apology for the terrible imposition she had caused us, she did not offer ANY compensation- which could have come in the form of : 1) offering us a different room 2) bringing in a professional ASAP to address the problem 3) to compensate us for the second night and not charge for it 4) to offer us a substitute cooling system like bring over a fan or anything else 5) compensate us with any form of voucher / etc - none of which was offered, shockingly.
Moreover, there was a bad smell emerging from the sewage at times from the bathroom (which she entirely ignored when we complained, and went on to say that this is an old building).
There was a heavy brass doorknob which was unscrewed and fell once or twice and terrifyingly could have fallen on our toddler’s head, easily. She did NOT offer to fix this and didn’t seem to care much.
In fact, she dared mention that had she known we were coming with a toddler, she would’ve told us not to come at all because the place is not toddler - friendly. Hearing this, I reminded her that my intention of staying with our two-year-old was clearly mentioned in our first private message conversation with her - which she didn’t bother to notice or answer my question whether she could organize a baby cot , since the reply we received was clearly an automated “copy-paste” generic style answer. I received a negative reply to the baby cot weeks later, when I repeated the question before our arrival.
To sum up : this was a terrible experience based on bad conditions and amenities as well as an unkind, unfriendly and unacceptable behavior from an Airbnb hostess. As an experienced veteran Airbnb hostess myself, I found the reactions of Cristiana shocking and unworthy of anything remotely close to being considered a super-host. A status which should be stripped off immediately. I would NOT recommend ever staying here, as you will be disappointed if you cross your hostess and encounter problems.