Teresa was the most responsive host i ever had. She had Roberto waiting for us who let us drop the luggage before check in time until it was fully cleaned. We are a family of 4, with a 10yr old and a 12 yr old and we enjoyed our time at the apartment! It’s VERY well located, loved the walking distance to everything and Monti restaurants. It’s very well equipped. I appreciated the washer and carbon monoxide alarm (many in Europe don’t have). Only note I would make for consideration of future guests is that the 4th bed is (as I expected) a pull out and lift up type, and the mattress is a bit thin, certainly not for my pre-teens, might be ok for a small light young child. Other than that all was found exactly as in the pictures and description and it was great for our family!