I had s great time staying in Rome in Claudia's apartment with my family. The holiday booking did not go quite according to plan see had to swap apartments. Claudia and Andrea made sure that the problems that came up were quickly sorted and made sure everything was satisfactory for us. It is when things don't go according to plan when you see how people deal with things . Claudia and Andrea did a great job and provided gold level service. Communication was great and I would stay with them again.