I did the booking for my parents and Paola took good care of them. She was so accomodating and made sure I didn't have to worry about how they get around (since my parents are not so techie!). She even brought them to the airport and when my mom realized she was short on a few coins, Paola was kind enough to even offer not to bother anymore. She was so easy to talk to and very helpful. According to my dad, her place had a most serene character to it but still rich with culture. Also easily accessible by train. It was a great vacation!