We had a great stay in Rome. Even though our flight from Amarerdam was canceled at the last minute, causing us to arrive at the apartment close to midnight, Pauolo was cheerfully waiting for us. He said that he and Lucy were available to us 24/7, but we wanted for nothing. The place was super clean, the refrigerator was stocked with bottled water, and the air conditioning was a godsend. We stayed 5 nights, and since there is no washer/dryer, we were offered laundry service. A housekeeper also came by 1/2 way through our stay and changed out our towels, emptied the garbage and straighten up. The location was great - an easy walk through a park to the Colosseum and Forum. What we appreciated most was Lucy's very quick email responses. Very nice people and apartment - we would stay there again.