Toms place is in a great location right in the heart of Rome. Typical of some Roman apartments- It’s up three flights of stairs and there’s no lift available. It wasn’t an issue for us, but I could see how this would be difficult for anyone less agile. The hot water only lasted about 5 mins, and this was an issue when two people wanted to shower at the same time of day. There was a washing machine for clothes, however this was broken. The owner was able to set up a private transfer from the airport and also left a guidebook of suggestions around town which was helpful. WiFi was strong throughout our 4 days there. Communication with the host was easy.