Marcella was very welcoming and showed us around and also very informative about the local area and things to do. Getting the keys was super easy and Marcella was also helpful arranging a transfer for when we left.
The apartment was perfect, lovely and spacious, windows had double glazing and it was nice to have a full kitchen and washing machine to use! Wifi signal is amazing.
Location is great - very cool bar downstairs which we went to a few times and many many restaurants close by + supermarkets, pharmacies etc. Perfect position halfway between St Peters and the Colosseum and only 5-10 mins walk to the Pantheon. We walked everywhere and there was no need for taxis.
It is up 3 flights of stairs but honestly you don't notice it and it's nice to have a little extra exercise to burn off the extra pasta/pizza calories!
We stayed for 4 nights but wish it was longer, we loved it so much we have recommended it to friends and family, we also plan to return in the near future!