Through using "WhatsApp" we were able to be in immediate contact with Pam. She was patient with our delay in arriving from the airport. The bus had completely stopped for 15 minutes in traffic around the Vatican. Upon arrival she was cheerful and helpful in orienting US to the apartment and the surrounding piazzas. The apartment was just as shown in the listing; clean, modern and comfortable. There is a lift in the building, but it does not serve the first floor (which is the second floor for people from the US) requiring carrying our luggage up the narrow stairs. The kitchen is nice, and well- equipped and the Nespresso machine was a nice touch! The location is fantastic, being very close to Piazza Navona and Piazzza Fiori. We greatly enjoyed our 3-night stay and highly recommend the apartment to others.