Daniella and Luca were great host. Speedy response to all of my questions about the area and apartment. Our arrival time changed due to unforeseen reasons and they assured me everything will be ok and it was not an issue. Once we arrived they were waiting out front for us. The apartment is on the fifth floor with a lift for bags. The place looks exactly like the pictures. Daniela located a few places on a map for us and had a handy guide for us to flip through. We were given a tour of the place and then they left us. They also provided us with soda and pasta. I would definitely rent from them again if ever in Roma.