The reason why we have given 2 stars is mainly due to terrible communication. I was confused to see no cot provided as we booked for 6 adults and a baby. I reread the description and saw that no cot was mentioned so I accept that it wasn’t the hosts mistake. I tried calling him nonetheless and got no response which seemed odd. My parents tried using the coffee machine mentioned on the description and it wasn’t working. We msg contacted him via the app and mentioned this issue as well as the cot issue and his response was that someone would look at it the next day. My mother also asked for some laundry recommendations and we did not receive any responses until later the following day. The following evening we saw no one had come to check the coffee machine and my father rang the host and he finally picked up. My father mentioned that no one had shown up to look at the machine. The host then mentioned rudely that we had rented the apartment not the coffee machine. When he tried to further discuss the issue the host then rudely hung up on my father. My father was upset with this. Overall I think that is rude, unacceptable and disappointing considering a host is your only point of contact for finding out and clarifying things about your stay. 1st and hopefully last disappointing stay using Airbnb.