Carla is very kind. She helped us even to find a driver from airport/apartment/airport. The apartment is exactly as presented in the photos. It is very clean and Carla provided things to facilitate to use machines, etc. She answered very quickly when we needed her. It is very well located, in a safe area, a walk distance to a very interesting places, restaurants, bars, in Trastevere. It is easy to walk to different parts in Rome. Certainly it was a very good experience.