First of all, I think we were paying too much for a room, we had a discussion with her because she didn't want to let us use the kitchen for cook, but finally we could because my partner is allergic of gluten, and all gluten free food in Italy was hard to find and with a higher cost. She lives there too, but she barely talked to us. Bad service in general. The apartment is really far from downtown, but you have a train station at 15 minutes walking. She didn't bring us any suggestions about the city and she wasn't really polite at all. Bad service, not recommended.