Lorenzo was perfectly accommodating to us arriving a little late, and was extremely responsive with communication, even helping out when we needed to arrange an early taxi to the airport. The space itself is perfect, 2 story suite with ground floor entrance. Everything was extremely clean and the location in Trastevere was extremely convenient. There are steep stairs to get up to the bedroom/bathroom, so just be aware if you are sensitive to that. It was perfect for us, though, and I couldn't have asked for anything more, especially in Rome.