Carla was more than accommodating for our stay. She gave us a map of the city which was super helpful to know where the train stops were. The apartment is spotless, great location near the Vatican and walkable to other sites. Great apartment for 5 people. Near lots of shopping and restaurants. Carla was super helpful and checked in on us during our stay. She took the time to show us how to use everything in the apartment so we had no problems. Everything was wonderful.