Giovanna was extremely friendly and made us feel very welcome! Even though check-in wasn't until 7 pm, she let us drop off our bags earlier with the cleaning lady which was very nice. The neighborhood was quaint and safe. There is a tram that is about a 5 minute walk from the apartment that takes you directly into the city center in about 15-20 minutes. It runs frequently and we never felt like we were left waiting for it very long. When we checked in Giovanna was very helpful with giving information about all the touristy stuff around and how to get different places. She even took us out on a little tour of the area to show us where the markets were. It was nice to stay away from the dead center of the city with all the busyness and tourists, but still be central enough that it was just a quick trip to the things we wanted to see. Everything was great! The apartment is as pictured. The only problem we had was that the apartment was pretty cold, especially the first night, but Giovanna had just turned on the heater before we came in so it took a while for it to warm up and when it did we still were left feeling a little cold - but I imagine it would be a really nice relief to come back to a place like this as the weather is getting warmer. I would definitely recommend staying Giovanna's place!