An overall unpleasant experience. I will start with the pros.
Some of the good things about the apartment include cleanliness, accommodation for early luggage drop off, and accessibility because of the elevator. Additionally, the apartment itself was aesthetically nice with its appealing decor. However, a pretty shower and some decor was not enough to save this apartment from the unpleasant experience.
For starters, the check in experience was not smooth. I did not like how the instructions were on YouTube because then anyone could have access to it. The air conditioning was broken and there were workers trying to fix the problem since 9 in the morning. We went back to the apartment around 6 o’clock at night and THEY WERE STILL NOT DONE. Guglielmo told us that they would be working on the air conditioning unit outside in the balcony. When we arrived the workers told us that they have to be inside the apartment. Apart from the massive inconvenience and discomfort of having strangers inside the apartment, it was unbelievable that nine hours had gone by and the problem was not fixed especially when Guglielmo said the apartment would definitely be ready by 2 or 3 in the afternoon. Eventually, Guglielmo stops by the apartment to check on the progress and rather than apologizing for the situation, asks us to pay the 37 dollars in taxes! When we tell him we don’t have change for 37 dollars, he bumped down the price to 20 because he wanted the money there and then. It was extremely uncomfortable.
Apart from this AC problem that was specific to our stay, the shower in one of the bedrooms was broken and both showers did not drain fast enough. Moreover, the listing reports having a washer and dryer in the apartment, which is one of the main reasons we booked this listing. Of course, there was no dryer and the washer that was in the apartment had a sticky note that said “ do not use”. Additionally, the WiFi was painfully slow.
After we checked out, we left the the keys where Guglielmo instructed us to do so. Two days later we get a message from his assistant saying she can’t find the keys implying we lost them or did not return them. It’s a good thing I messaged Guglielmo the time that I dropped off the keys and took a picture of where I left them.
Overall, I understand that appliances break and things happen. However, I felt that the host did not handle the situation appropriately and to his best ability. If you’re going to stay in Rome, there are other listings that may be a better experience than this one.