Francesco was great and communicated quickly with us. he had someone meet us early so we could drop our things off. The apartment is in a wonderful and convenient area--lots of little chic shops, gelatto, restaurants, and cafes very close to Piazza Navona and within an easy walk to the Pantheon. We also walked to the Colosseum. The apartment itself had comfortable beds, soft towels and a small kitchen just right for us. It has two large windows and nice light. There are about 80 stairs up to the apartment so you have a bit of exercise to start and end your day.