Federico was great. He was there ready & waiting upon our arrival - complete with a greeting bottle of wine, teas & chocolate. He helped us find a convenient market for basics, a reliable fluff & fold service for our laundry & was responsive to all our inquiries. The location was great. Walking distance to almost everything. Would stay there again when we come back to Rome!
On the constructive criticism side, the living room furniture could use some upgrading - I'm a big guy (i.e., 6'6", 280 lbs.). We spent about 6 days at this location & it would have been nice to have sent someone to clean & bring fresh towels (the towels were low - end, could have upgraded the amenities like hand soaps & shampoos, soap for the laundry was limited to one load, etc., for a unit we paid an average of $650 per night for).