We only communicated via chat / message but I could tell Chiara wanted to make our trip as easy as possible.
She let me know that the flat was ready earlier than expected, the check-in process was very simple and she prepared also many useful guides (available in English) to know your way in the flat and around the flat.
The flat itself was super clean, fitted with everything you need to cook, the beds were comfortable, no surprise here.
One thing to mention: Internet is absolutely fine is 1 or 2 people are on it, but it was not working well if the 4 of us wanted to work at the same time, even though two different routers were set up.
Overall, we had a great stay in the most central location, so this is definitely a 5/5 flat, great value for money.