I've been an AirBnB member for more than 10 years and I must say that this might be the worst experience I've had so far. I don't think I have ever written a bad review on AirBnB before but I feel like I have to now.
Me and 3 of my Uni friends travels every year and this year we decided on Rome. We booked Guidos's apartment since he has a "super host" badge and direct booking available. We booked, confirmed and had a good chat 2 month before our departure. I also messaged him to inform him about our flight details in order to prepare the handover of the keys. The nightmare started when Guido canceled our reservation 1 day before our reservation due to a boiler that "broke" meaning that the hot water did not function properly! This led to that we arrived in Rome not knowing if we had anywhere to sleep.
I messaged him to solve the situation, telling him that we are content with the boiler not working if we got a discount. However, there were no discussion, he didn't even try to solve the situation and was really slow on replying. Additionally, he waited until our departure date to cancel our booking. This was after I have reminded him several times to cancel so AirBnB's AirCover "insurance" could help us (the thing is, if he do not cancel AirBnb will not be able to help to book a new accommodation).
Another insight was that the AirCover that "guaranties" to assist with a comparable accommodation if the host cancels was really unhelpful. I was stuck with AirBnB helpdesk on the phone for maybe 5hours, the help desk directed me to some call center overseas and they had trouble speaking proper English. The support team insured me that they would solve the problem but as soon as I got the assurances from them and hanged up the phone nothing happened. Remember that we still did not have an accommodation when we arrived in Rome. At the end Airbnb gave us a voucher of USD 200 which is was pretty much a joke since all hotels and other Airbnb flats cost more than 3-4 times the price compared to when we originally paid. We had to pay USD 1000 extra because of this and was forced to stay outside Rome which incurred us additional hundreds of EUR to get a Taxi everyday to get to the city.
My guess is that Guido noticed that he could get much more money for his accommodation and therefore cancel in order to make a higher profit to rent to someone else. Obviously this is a speculation from my part but when I raised my concerns to the Airbnb support, they replied that this is a fairly common practice by Hosts.
I definitely do not recommend this host to anyone since this was a nightmare to deal with.