stefano was very nice, many information given like restaurants, sights, he has a map and showed us where to go. the place was very clean, there was food and complete amenities. he was easy to contact thru whatsapp and helped me when we were getting lost in the bus. helped us get a taxi too. there was an elevator (but didnt work the day we arrived but he helped us bring up our luggages) but the next morning it worked already. it was quite a far walk to termini, as we are not used to walking that long :) towels, beddings were all ok. stefano is adjustable to our needs.