This flat was wonderful. It was exactly as pictured and described. Francesca was very gracious with us. We arrived in Rome and found ourselves having to book a new room at the last minute. After contacting Francesca on Airbnb, she got back to me very quickly and we were able to book the flat. Honestly, I was happy to have found a place for us to stay at the last minute, my expectations were low. I have stayed in this area of Rome before and I thought the description, pictures and price seemed to good to be true. However, I was delighted when we arrived at the flat. It was beautifully decorated, large and very clean. I have stayed in severals flats throughout Italy and France and I have had many that just didn't live up to their pictures or description. This was not the case here. The location was great as well. We could walk to the Colosseum in about 2 minutes. There were a few nice cafes nearby and we had an easy walk to the Piazza Nevona, Trevi Fountain and the Pantheon. We did encounter a problem with the lock on the front door (my mistake) and needed assistance. I called the person who serviced the flat for Francesca and he responded right away. Although he didn't have to come to the flat, I was glad to get him on the phone immediately when I called. Again, I have not always had such prompt response. All in all, my family and I loved this flat. I travel to Europe frequently and when I am in Rome again, Francesca's place will be my first choice if it's available.