Riccardo met us to let us in and walked us through how to use the heat, the dryer etc since a few things are different than in America.- super helpful. Place was clean and nicely decorated- I would say for all 4 of us the mattresses are so firm - like no give so for us - awful sleeping. If you don't mind a mattress that hard, you will be great. Quiet neighborhood but the amount of trash out front makes it appear at first that the neighborhood is sketchy but it's quite safe. The closest metro is about a 25-30
Min walk but buses and trams are close by . We try to be low maintenance guests so I never had to reach out to Christina or Riccardo during our stay but prior to arrival
She was very responsive.