Giovanni was initially responsive and Elenora was always really responsive. The location was great. The flat was clean as described, and you could not really hear the foot traffic outside. However, you can definitely hear the neighbors above you thumping around at times so I would not stay here if you are sensitive to noise. Also, the wifi stopped working completely halfway through our stay and Giovanni was never able to get it resolved by the time we left (2 days later). As travelers, we relied heavily on wifi so this was a major inconvenience. Due to the thumping overhead and the lack of wifi, I likely would not recommend this flat.