First of all I want to say that I have never seen such service in my life and we travel a lot a stay both in hotels and apartments, staying at that apartment was a total disappointment!
First: in the information it is said that the host responds the messages within an hour,in reality we got a respond in about 24 hours and were a little nervous.
We ordered a transfer with a baby seat,the host confirmed it,but when we arrived,there was no one waiting for us,we called and they said to wait for 5 minutes,then again 5,the car arrived in 40 minutes without a baby seat. We would better take any taxi but we waited for the transfer only because of the seat for our kid.
When we came into the flat there was another surprise: it wasn't cleaned after the previous guests! Bags with garbage, used towels,linen,dirty floors. Our 2 years old kid was exhausted after a long flight,he was crying but we couldn't put him to sleep because there was no clean linen over there! We called yo the service,the cleaning lady arrived in about 20 minutes,we went to the cafe to let her clean the apartment. When we arrived we saw that she hadn't washed the floor and hadn't left the linen for the second bed.
In general the apartment is just FILTHY. The utensils is filthy,the floor,dust is everywhere and it's such a shame because it's very well located and not new but rather beautiful,there's a lift in the building.
To sum up I want to say that our two days holiday was spoiled and I don't recommend this apartment because when you are on holiday you need to relax and enjoy it and not solve one problem after another.