The apartment itself was beautiful and in an amazing location. For these qualities, we were happy with our stay, however, there were a number of substantial issues which were not handled appropriately by the host/owner:
1. Flooding:
Upon check in, there was serious flooding throughout the master bathroom and bedroom. As a result, the floorboards started bubbling up dramatically, forming peaks of about 6 inches, after the water was mopped up. I got in touch with the host who dismissed my requests to fix the floorboards saying it was "expensive" and "needs time" despite it being a legitimate safety hazard. My elderly father tripped over the floorboards falling, prompting us to find rugs throughout the apartment to cover the floorboards to protect ourselves from future falls.
2. No hot water:
A few days into our stay, the hot water shut off in both bathrooms. The host was slow to respond to our numerous requests to fix the hot water and we were without hot water (and showers) for ~36 hours.
3. Water shut off:
The next day we were alerted that there was flooding in the neighbors apartment downstairs and that the water would need to be shut off in the main bathroom. This rendered the main bathroom unusable for ~14 hours, leaving 1 functioning bathroom for 6 adults.
Overall, there were serious communication issues. We we understanding of the fact that things happen which are out of hosts control and the flooding was not directly the fault of the host. However, time and again we needed to reach out multiple times to multiple people to have things fixed and addressed. Often times requests were dismissed or we were made to feel as if we were asking for too much. There were 3 separate occasions in our short stay that hosts/owners/repair people were in the apartment causing serious disruptions to our stay.
Rather than to compensate us for the disruption and inconvenience, the host has blamed the flooding on us, something that is chronologically impossible, and ignored any attempts from Airbnb to discuss issues.
Overall, it was a disappointing experience. I would not recommend this apartment due to the tremendous communication issues we experienced and lack of acknowledgement or responsibility from the host on the inconveniences caused or the fact that the amenities promised in the posting were not delivered.