Really great apartment so close to the colosseum and the train. We met with the owner's cousin, she showed us around the apartment and was very helpful. We were also offered a bottle of wine and snacks which we all felt was very sweet and welcoming. I made arrangements to keep our luggage at the apartment until 2:00pm when the normal check out was 11:00am. We were under the impression leaving our stuff there until 2:00pm meant it would go undisturbed in the apartment. The cleaning lady showed up at 10:30am so we didn't have time to finish packing or showering, we also weren't aware she was coming and would be a lone with all of our things. We asked her if we could come back and get ready and she said yes but in all fairness I don't believe she understood what we were saying. We came back at around 12:00pm and she was on the back patio talking on the phone. We waited until about 12:15pm until we stopped her and asked if we could finish getting ready. She kept telling us no and "impossible". She got the owner on the phone and he seemed understanding of the confusion. He let us have the 15 minutes we asked for to shower and finish gathering our stuff together. We found out that the cleaning lady had thrown out, my cannoli from the fridge, a wash cloth one of us brought that was in the shower, body wash, and put everything else in the apartment on top of our bags (some of which belonged to the owner). She was pretty rude and continued to argue her point for the whole time we waited for one member of our group to shower. Overall the owner seemed very accommodating and what appeared to be a very manageable misunderstanding ended up leaving us scrambling to get out of Rome as quickly as possible on our last day.