The apartment was clean, had ample towels and linens and is in an excellent location. The lift was in working condition and very convenient. We were very appreciative of our ability to do an early check in.
The apartment was comfortable but I would not describe it as bright or updated.
The bathroom had a lot of ants around the sink and when we arrived there was only a half roll of toilet paper in the bathroom and no soap in the bathroom. When this was communicated with Luca he had some sent over later in the day.
We were told we would be greeted by Marta the cleaning person but instead were met by her son who spoke almost no English. This became more of an issue when I used the detergent he told me to use which turned out to be a kitchen/bathroom cleaner with bleach in it and it ruined my favorite dress. Luca apologized and offered a free night in the apt the next time I'm in Rome, which may be never so this was not very helpful. The other issue we had in the apt was that we were told/its advertised to have an ancillary air conditioner in the bedroom, however it is pretty much useless as you need to leave the windows open in order to use it. Also, there are no screens on the windows (I didnt see any in my time in Italy) so if you leave the windows open bugs can enter. If you keep the bedroom door open the main air conditioner was enough to cool the room (in May) but that created a loss of privacy in the bedroom as well as hearing the noises and seeing the light from the hall/living room.
Overall, we were very happy in the flat and were just inconvenienced by the lack of bedroom air conditioning and the poor communication with check-in procedures due to being met by someone who could not speak English.