The day I ckecked in I was late for one hour. But the host was really patient and waited for me. Today before we left, my friend accidently broke the shower but the host just said it happens and didn't ask her to pay for that. I want to say that the host is really a nice warm hearted person. The appartement is clean and well equiped. On the balcony there's a good view of the whole city. Really recommend it!