Lucia was very very very nice. Our flight to Rome was delayed, we were supposed to arrive at 9-10pm and ended up arriving the place at 1am. Lucia waited for us and welcomed us even though it was very late and she still gave us all useful info and clean towels and map of Rome. The place is very clean and it was better than shown on the photo. Very close to Termini station and the breakfast was nice. Overall it was a great stay.