Oliviero met us right at the bus stop and was super friendly and helpful with our check in. If we needed anything he was a message or phone call away. Very good communication and easy check in. The room was nice and big and exactly as described and shown in pictures. We had a private bathroom with keys that we could lock it up if we wanted. We were given a fan to keep us cool in the heat and everything was very comfortable. Wifi was good and strong. The bus that went all through the downtown core was steps from the building and the Colosseo was only a 10-15 min walk away with easy access to the metro. We would definitely stay here again :)