This apartment had a lot of potential—spacious, near a tram that easily connects to the metro, updated interior, and run by what seems to be a reputable property management company. Unfortunately, the overall experience fell short for us because it appears that the management company hasn’t checked on the property in a few months. They were overly anxious to receive our arrival information, which I provided them, but then when we arrived to the flat at 3:30 PM, the cleaning lady was still there cleaning the flat from the last guests. The only toiletries provided was bar soap, and there was ONE bowl (for a flat that houses 6 people), a broken ice tray in the freezer, no coffee to get us started, and NO corkscrew to open wine…in ITALY! Then, we discovered that the Wifi information provided did not work, and it took them nearly 12 hours to respond (though they were able to reset the password). Despite the fact that our flat was not ready upon our arrival, it felt as though they rushed us out because the next tenants were said to arrive at noon. So, I have no idea how they expected to clean the flat or adhere to Covid disinfectant guidelines in that hour when we checked out and the next tenants arrived. Communication was a bit disjointed—I had three ways to contact them and never knew which number or app was going to put me through to them. The best thing about the flat was the air conditioning. It worked very well! That is all.