Elena is very sweet and charming. Easy to communicate and very helpful. She was very welcoming and have fresh fruits, coffee, pastries, cream and more available for us. A very nice touch. The flat is very clean and well equipped, the description and pictures are totally accurate. The location is very nice with several restaurants, supermarkets and transportation close by. Not too far from the historic center. We actually enjoyed walking all over the place and all the way to several of the main attractions. Elena and this flat gets 5 stars in every category and we highly recommend it.