UNACCEPTABLE AND SURREAL
It’s a pity. To be honest the apartment is amazingly located and decorated with a great taste. It’s plenty of light, and with a lot of charm, with well-chosen pictures and open spaces.
The distribution inside is quite particular, as we guess it was intended for a couple with two kids, so there’s only a shower integrated in the main suite, what makes uncomfortable managing the situation when travelling with other friends.
There’s also a cozy yard well lighted and open air: this is a plus.
Unfortunately this is the only good things we can say.
The management is not taking care properly of the apartment: old and damaged furniture, dirty walls and odd tableware.
You also can find the apartment plenty of junk from the owners: drawers plenty of trinkets, odds and ends everywhere…
Though this is not the worst: we’ve been received by one guy from the management and when we access the apartment was not cleaned yet. So far, normal, as this can happen, nobody’s perfect.
The worst arrived when calling his line manager for looking for a solution as we ask for a solution and for any kind of compensation.
This lady (to say the least, her name is Giulia) started to yell in Italian on the speaker, and at a certain moment she said “questo cazzo di clienti può far quello che voglia” what means something like “this f**** costumer can do whatever”.
Well, though we’re Spanish, some of us speaks perfect Italian, so we reacted automatically asking for formal apologises for this unacceptable behaviour and actually the guy in front become terribly embarrassed for the situation. We are still waiting for any response from there side.
After all this we highly recommend to NOT BOOK this apartment under no circumstance.
And we do hope the real owner could read this so he or she realises to whom trusted his/her beautiful apartment.
Thanks.