Ugo was very contactable before our arrival and very welcoming when we arrived at the apartment for our 10 day stay in Rome. He is a charming man who was available anytime we needed him, as he works in the same apartment block. His sister is also available and she is equally charming and helpful. We didn't actually need to contact Ugo during our stay as everything was provided, but it was good to know he was there if needed. He gave us a bottle of bubbly and a box of pods for the Nespresso coffee maker on arrival which was very welcome. Ugo gave us a tour of the apartment and a run down of the local area and was ready to provide any information about tickets etc to the local sites. Ugo also called a taxi for us when we were leaving and helped us with our luggage.
The apartment was great and fully equipped with everything needed for our stay. It was a little noisy as we were directly above restaurants and the main access way to the Trevi fountain but we knew this before we arrived.
The apartment is well located a few steps from the Trevi Fountain and walking distance to all the sites in central Roma; it is close to many restaurants and food outlets and a small supermarket and lots and lots of shops if you like shopping.
We would recommend Ugo as a host and apparently he has other apartments in the same complex, some on the quieter side of the block if that's more what you are looking for.
We love Roma!! Thank you Ugo ( and your sister)
Lynda and Bas