Unfortunately, our stay had to be cancelled due to the coronavirus outbreak, so I can't comment about the apartment (though I am sure it is lovely). However, Paola went so above and beyond during this difficult and uncertain time, I had to leave a review just for her hosting and customer service.
As the outbreak began to hit and Northern Italy was locked down, we were starting to become concerned about how this would affect our visit. I messaged Paola to see what the reality was in Rome and she was really reassuring and helpful. About two days before our trip Paola further messaged me to let me know that the measures in place were becoming more stringent and all museums were closed, cafes/restaurants had to keep 1m distance between patrons and she was unsure how much longer the tourist destinations would be open for. She very kindly offered to give us a full refund if we wanted to cancel. We decided to do this and I messaged AirBnB support.
Two days later, we had not heard from AirBnB, so Paola called them for us and the refund was processed then and there.
She has been nothing but fantastic throughout all of this, and I can only imagine she is as diligent and thoughtful when hosting. We will still be coming to Rome (at a different time) and we will definitely be staying with Paola for being so fantastic! She's really relieved a lot of the stress of the situation and I couldn't have asked for more. Grazie mille!