Overall we had a good experience. Giovanni allowed us to check in late, and having forgotten to leave the tax money on the kitchen table as I had told him I would, he graciously allowed me to pay it via PayPal. he does live in a gated property with several parking spaces within the gated property, which was nice. He also lives less than 20 mins from FCO airport, which makes it a great place to wake up at on the last day of your trip, assuming you are leaving from FCO airport.
A few minor issues we had:
- the front gate does not respond to the remote control. I had to ask Giovani to open it from his home. Thankfully he lives within the property and he was home when I called him. had he not been home we would have been in big trouble trying to get to the airport on time.
- the laundry washer door did not open right away. it took me and two other people to figure out how to open the door. I had to gently hit the door a couple of times for it to release the lock that was stuck. but by the time I figured it out I had already wasted almost one hour.
Now, I do believe these are simple things to fix and I already addressed them to Giovanni. I would suspect that you won't have those problems.