Maria is kind and helpful. She respons quickly if you have questions/issues and she also gave some recommondations for the area. The apartment is clean, large and exactly like the pictures. The towels and the bed smelled really fresh. The shower is great, but there is not enough hot water for the second person (happened 3 times). It is a quiet area, but unfortunately you can hear the sounds from the hall (voices and doors) in the apartment. Lastly, it is a 10 min walk to Termini station, so the location is great.