Disclaimer: We didn't contact the host about these issues. Dealt with them fairly easily.
Location was great. Communication was good and easy. Check-in was great. The place is spacious and convenient to the Metro and restaurants. There is a grocery store right across the street.
Why the 3-star? Only because for a Superhost there are higher expectations. Listed under "What this place offers" were:
- Hair dryer
- Shampoo
- Bidet
- Hot water
Bedroom and Laundry
- Free washer - in building
....
- Essentials
- Towels, bed sheets, soap, and toilet paper
First, there was no hand soap in the entire place. Then the only toilet paper was on the rolls which ran out. Finally, when "soap" is specifically listed one expects soap.
I'm sure if I'd contacted the host he would have resolved all these quickly and easily. I didn't because I shouldn't have had to, it should have all been in the rental. Not a big deal to walk across the street and get the stuff.
There was only a sheet and a thin blanket on the beds. No extra blankets.
Finally, the bedrooms are air conditioned but not the other rooms. Just something to be aware of if you are renting.
Still, a good place. Could be great with the above already in place.