We recently spent 5 nights here
First, it is an excellent location- close to the Spanish steps and not too far up the hill that rises behind that area.
Communication, up until the last day (more on that below), was excellent. We had a few questions which were answered promptly. On the day of our arrival we were coming to Naples to take a train to Rome so couldn't say exactly when we were arriving until the afternoon. We let them know as soon as we knew which train we were taking and Francesca met us outside and let us in and showed us how things worked.
In addition to a welcome basket there was a booklet with information on the apartment and restaurants, nearby groceries and other useful information.
The building-
The front door to the building is a full front door, unlike some other Airbnbs where at night only a small rectangle opens, which can be hard if you are tall or have problems bending over.
There are 4 small steps to the elevator. Francesca kindly helped us with the bags but we could have managed it ourselves and had no trouble with them on departure.
The apartment-
the locks were easy to open and close.
very high ceilings
The air conditioning in the apartment works really well.
The living room is quite large. It is on a lively street but not the busiest and we heard almost no sound from the street. Since the bedrooms face each other across an internal courtyard we would not have been troubled by street noise in any event. There are a lot of lights, which is very nice.
The kitchen (a galley kitchen in the hallway leading to the living room) is very nicely done although we didn't cook at all.
The bed in the main bedroom is a little short. My husband is 6'1 and his heels hung off a bit.
There's very little space at the end of the bed. It wasn't a problem for us but if you were very large or used a cane or walker it could be hard to get around the bed to the closet.
We found the closet to be odd - it's very large, and double hung, but the top rung was so high I couldn't use it. The lower rung didn't have enough space to keep my clothes from dragging. My husband used the top rung and I used the hall broom closet, which was fine.
There's no shelf space in the bathrooms but ample shelves elsewhere so we just brought in what we needed when we needed it. There is also no place to put shampoo or soap in the shower, which was more annoying, and is something to keep in mind if you have mobility issues.
Our main problem came when we were leaving. They offer a car service to the airport which is great. But he didn't show up and when I called him he had no idea what I was talking about. Fortunately Francesca answered the phone when we called in a panic and called us a cab but didn't call back to confirm she'd gotten one so we had about a half hour on the sidewalk with too many bags to get to a taxi stand worrying we would miss our plane. Gianluca apologized and assured us it had never happened before and the driver also messaged to apologize, but it was an unfortunate end to our stay.