Paola and her team made the arrival and check in process very easy. We had to call her upon arrival and someone was there within minutes to greet us and orient us to the space. The apartment was very cute and cozy, nothing fancy... but exactly what we were looking for. We were a block from the Colosseum! We never used public transit during our stay, but we like to walk and were up for trekking everyday (sometimes over 14 miles).