The accommodation was of good quality, close to the station, neat and clean. There was no hot water on arrival and no alternatives offered on our first day. Mid way through day 2, we were offered alternative accommodation but a move did not suit us by that time. If it weren't for the lack of hot water, the accommodation would have been acceptable... except I would suggest the managers ensure dishwasher tablets and tea towels were available. Who travels with dishwashing liquid or powder or tea towels????
Whilst a refund was agreed (it was less than 25% and still hasn't come through 2 weeks later...)