How wonderful! We were greeted by two lovely individuals who let us into the apartment and provided a map and gave us directions to some great places near the apartment. The building locks as well as the apartment door, so it was very secure! The complimentary coffee was also very nice! The first morning we had a bit of trouble with the shower ( because we're American, not because there was anything wrong with it!) and we called Wesley and within minutes a maintenance person was there and showed us how to use it. The bed is HUGE and very comfy! Location to the Colosseum is excellent we walked right outside, made one turn and could see it! What a wonderful first few days in Italy. Thank you so much!