The apartment was perfect - comfortable beds, nice decor, great bathrooms, washer/dryer. Location was amazing. Not only is Piazza Dal Popolo a 2 minute walk, but there are great little cafes and restaurants just a stones-throw away. The people running the apartment are beyond professional and courteous. We left our passports in a drawer in the apartment and left for Florence. The apartment manager was incredibly kind and reassuring. She held into the passports while we were traveling, and then met us at Rome Termini train station at 8am on a holiday to greet us and give us our passports before we departed out. She point blank refused to take a gratuity from me. This was the most amazing service I have ever experienced. If you rent this apartment, you are dealing with honest and wonderful people - you should have piece of mind that you will get what you sign up for. 5 stars all the way!