Fabio was great! Thank goodness he asked if we needed transportation from the airport to the Airbnb. It was one less thing to worry about when landing in Rome. The pick-up was flawless. The driver was easy to find because he had my name on a piece of paper.
Fabio took a photo of all our passports when we first got there. I later questioned why he needed it via the Airbnb message. He was able to give me a full explanation and made me feel comfortable about it.
Fabio took the time to explain the area and stores near by. He had a map and spoke about popular locations to go to. One night we wanted to make a reservation at a restaurant. Our phones weren't allowing to make long distance phone calls and Fabio was able to call and make the reservation for us. Fabio was quick with responding to messages and very helpful throughout our stay.
The apartment was very nice and clean (just as the pictures showed in the Airbnb website/app). The air conditioner was very strong and the entire home was newly furnished and very modern. The washing machine worked just fine. Please note: You will need to air dry your clothes (a rack was provided).
Please be aware that "pick-pocketers" are everywhere. One of my group members got her wallet stolen from her bag, while we were waiting at the train stop by the Airbnb home. Make sure to have your bags in front of you at all times and keep your hand on the zipper. Stay focused and alert. ANYONE can pick-pocket you!
Other than that incident, we had a great time in Rome!