Elena was super responsive and helpful! She reached out prior to arrival to help us find a ride to the apartment. We were met my someone upon pur arrival who sat down and went over local attractions, restaurants, and showed us how to get around town and also how everything in the apartment works. The apartment was super cute and in an amazing location. She also reached out prior to us leaving to see if we needed help with coordinating travel. Overall we were very satisfied with our trip!