We were a little early so know one was there to meet us - but as soon as we messaged Rita via AirBnB, Fabio (her husband) came straight out to meet us and take us to the apartment. He was very warm in his manner and showed us where everything was in the apartment. The apartment is quite tiny (which we expected), but has every thing you need and more. Rita has set it up so it really is your home away from home. This is a great place to stay when visiting Rome.