I booked this accommodation 1 moth ago for 2 nights, the last few hours before my flight to Rome, the owner messaged me saying “ there is a problem with the apartment, he then tried to offer a replacement while he was not able to send any pictures to show where we will be staying, he then said that the original accommodation is full and when i called him to discuss the replacement he hanged up the phone multiple times, i tried calling over and over and when I mentioned a refund he hanged up. I had to tell my husband to call and even then he was not answering, only to messages trying again to take us to a replacement which was not what we payed for or the value.
It seems like the accommodation that was available was already fully booked and it was a scheme to get people to pay for something less of quality just to get clients. I ended up paying for another accommodation 5x the price because again it was last minute.
It is a shame because this can ruin someone’s holiday and wast their money.