Roberta is very nice! Our flight was delayed getting in and she was very understanding and still met us in person to show us around and provided a map with wonderful suggestions on restaurants and tips for how to get around. She went above and beyond to make sure we had everything we needed and answered all of our questions. The location is great, right next to the Vatican, a little further away from all the other major sites but we used the hop on-hop off bus to get around fairly easily (we do not recommend the green bus, we waited a long time several times and saw the other companies more frequently). The apartment is fantastic, up to date and very clean. It is within walking distance to some great restaurants and there is a cafe right across the street. The elevator was greatly appreciated after long days of walking around! Would highly recommend Roberta's place!