i was a bit nervous as this was my first time using Airbnb, but Gemma was great. She was in touch before our stay and was also available during our stay. Gemma always responded very quickly. We couldnt figure out how to turn the heat on, and Gemma came right over, even though we told her it wasn't necessary, we would manage. She gave helpful hints on good places to eat. A very good host. Great view from the rooftop terrace, and great location to train station and historical sites.