We loved the location (right by the Pantheon) and Elisabetta was a very nice host. We stayed in Rome for 3 nights and the first two were great. It was easy to meet with her and get settled in. The room we stayed in though tiny has new furnishings and a lovely window overlooking the street. There is no living area, just a breakfast table, so if there are multiple people staying, you really only have your room to relax in.

On the second morning as we were eating breakfast she told us that we could stay longer (we requested a 1pm checkout) if we moved rooms. We thought that we were getting an upgrade to one of her nicer rooms and it was a "win, win." What we didn't realize was that she had oversold the room we were staying in, and needed us to move regardless. Also, we didn't see the room before we agreed and it was the size of a shoe box, no windows and no air conditioning. We were very uncomfortable our last night and left feeling slighted. She refunded half of our nights stay after way too much haggling back and forth. It was truly unfortunate and unprofessional. My best advice is to make sure the room you pay for is the one you get.