Chiara has been fabulous with us. She assisted in advance throughout until the check-in. As explained in the description the check-in was easy and to make it easier Chiara sends a link that shows the instructions with pictures a day earlier which gives the reassurance that she is on it. She was very friendly and open for requests. The place really feels homely and you do not feel that you are in a hotel, plus you get the feeling of a proper Italian house. I highly recommend and I would definitely come here again for a stay in Rome.