Starting with the positive, this apartment has a great location. With the negative, The Check-in process was horrible. I had great communication up until I boarded my flight to Rome. The host had arranged a car to the apartment from the airport. Once I arrived in Rome I received a call from some man talking about the apartment and the host did not mention him in any prior communication. He said to check in I needed to go to some luggage store. At the store his friend would give me the key. I found the driver the host arranged and explained the luggage store to him and he knew where it was and was able to take us there. At that point, I met the friend at the luggage store and it seemed like the store owned the apartment and not the host. I tried reaching out to Valeria and did not get a response until 24 hours later. It was a very uncomfortable check in process. At the luggage store they made me sign all sorts of paper work and contracts. Overall terrible check in process that was stressful, confusing and unprofessional