This was our first AirBnB experience and it was completely wonderful in every regard. Simona and Francesca could not have been more helpful or responsive. Simona arranged for a private car from the airport (which we highly recommend) and met us at the apartment to give us keys and go over everything. The apartment is great - as everyone says the location could not be better. Perfect. Only issue of any kind is that the bed is pretty hard. Not just firm but hard. Didn't really have much impact though. Highly recommend you stay here - you will love it.