This post is a little misleading. I want to preface this by saying I have never written a bad review on this site. But, I also haven’t had an experience like this before.
Overview:
I wouldn’t stay here again.
Arrival:
This was my last stop on a 2-week trip to Italy. Cate messaged me a few days before asking about my arrival and I gave her an estimate (1 hour window), since we had to catch a train to get there and had never been. She kept asking about a specific time and said she really needed to know because of work. I understood this, so I took time out of my vacation to map out exactly when the train would arrive and let her know. I asked if she had what’s app and she gave me her number to keep her updated.
We arrived right on time and she wasn’t there. She also didn’t have what’s app and wasn’t answering messages in this site. We were able to stop in a restaurant right next door and she did answer and said she was on the way and I told her where we were waiting. Relatively soon after, a man came in the restaurant and asked for me. He explained he was her husband, so my husband went with him to open the place. Only after did they leave, I received a message from her saying her husband was arriving instead of her. Thankfully my husband was there, because I wouldn’t have gone with a man I didn’t know. She should have told me sooner that that was happening. Especially when I took time out of my vacation to get her an exact arrival time that she asked for and then didn’t show up on time. I wasn’t happy.
The Place:
It’s clean, but writing “professionally cleaned” in the post makes it seem like it’s SUPER clean. The bathroom has a “foot” smell. It’s a nice place, but “pleasantly airy and light” is a stretch. It’s dark and bare.
There are stairs. First floor in Italy means the first floor up from the ground level. This isn’t her fault, but the post says no stairs, which is technically true since there aren’t any stairs in the apartment, but there is a flight to get to it.
It’s hot. We went in early March. Everyone was still wearing coats. It got really hot at night. It was uncomfortable.
The hair dryer was tucked away in the closet almost like it didn’t want to be found and I couldn’t find the “courtesy set” for the bathroom she referred to.
Now to the hot water. We didn’t have any when we wanted to shower. We reached out to Cate and she said she called the plumber and would take him inside to fix it. I had to message her again to ask when they would arrive, because I didn’t want to be in bed with my husband or whatever when they arrived. She never let me know. Then, without warning, a very nice woman, Anna, arrived (approximately 5 hours later), hit one switch and it was back. It seemed like Cate’s husband could have warned us to do this when we arrived. It also seemed like Cate never called a plumber because she knew what the issue was.
The location is great and the place was fine to stay in (if you got hot water and it’s winter or you like to sleep hot).
I’m not trying to slander anyone, but this is my honest review.