Consuelo is very warm and attentive right from the beginning. It is very easy to talk to her. She will do whatever it takes to make you feel at home. She even made sure she had enough coffee for my husband. I requested for assistance to see optometrist and she immediately found. Her flat is very clean and comfy and spacious for 3 adults and 13 yo. Just in front of tram station. Easy access to FCO airport, very safe route. 5-8 minute walk to Vatican. We were able to visit a lot of places by foot. Consuelo will not only respond quickly, she understands last minute changes and has a warm disposition all throughout our stay. God bless her.