Federico (And his mother!) were great!!! He was very thorough, gave me a map, guide for the trains and recommended his favorite restaurant. Which I went to by the way, it just a few blocks away and it was amazing. When I arrived my room wasn't ready but Federico was great he said I could wait just a little or he can give me another room..I chose the other room which was the St. Angelo.IT was beautiful just as pictured on the site! Actually alot more spacious..Perfect location close enough to the termini train and about a 15-20 min walk to all the major sites. Its nice since its not in a tourist area-felt more like home than anything. Federico was always accessible and helped me quite a bit when I had questions or needed assistance. The kitchen was stocked with croissants and other goodies. Great expresso, cappucino! Also the room had a mini fridge stocked with water and juice which was great and convenient. I had a wonderful time and would highly recommend!I hope to return in the future!