This apartment is gorgeous, just as it appears in the photos, and the beds are super comfortable. The location is superb, right near the Spanish Steps, some delicious restaurants, and the Spagna metro stop. Darlenia was kind enough to allow us to drop our bags at the apartment from 11am until we could officially check in at 2:00pm, since we had an early train that arrived to Rome at 10am. We dropped our bags just after 11am, and stayed gone until 2:15pm. To our surprise, Darlenia opened the door when we came back to explain that they were behind on cleaning and that the apartment wasn't ready. It wasn't done until 3pm. My grandmother needed to sit down, so we came inside to wait for it to be finished. I understand if this wasn't an ideal situation for them to finish the cleaning, but my grandmother has bad knees and needed to take a break from walking. A few minutes later, we realized that the WiFi wasn't working despite our devices showing an established connection. Darlenia went outside the apartment to check on it, then came back to announce that she didn't know why it wasn't working and that since we were only staying one night, it wouldn't yet be fixed. (We noticed in the handbook later that evening that there is a page explaining the WiFi gets stuck sometimes, but the router is in the kitchen and to just reboot it and it should work. When we looked for it, there was no router. That seemed odd.) She then apologized for the inconvenience, and told us we wouldn't have to pay the Rome city tax (a total of 14 euros since there were 4 of us) for the late cleaning and no WiFi. Having no WiFi wouldn't usually matter in a timeless city like Rome, but trying to navigate and plan with no internet access and then having to access data from overseas is pricey. For an apartment that cost over $200 per night, we found this compensation to be inadequate. When we first arrived, we wished our stay was longer because of how lovely the apartment is. After this encounter, we were thankful we had a flight out of Rome the following day. Although this apartment is beautiful, I would not stay here again.