This is the honest review of a middle class United States citizen. A friend and I stayed at Carmen's towards the end of July 2017. Carmen was always easy to get a hold of and answered all of our questions promptly. We were greeted by her key holder. He was AMAZING, prompt, and warmly welcomed us. When making the reservation, I forgot to request sheets for the pull-out sofa and he was fantastic enough to get them for us and bring them back to the apartment. After showing us around the apartment, he took some of his personal time to show us a map and introduce us to the area. He told us the easiest routes to take to specific locations, informed us of the buses we needed to take, even told us of good areas locals eat at. I cannot put into words how thankful we are of his assistance!!! In regards to the apartment... The place is wonderful!!! We stayed at Carmen's towards the end of our "EuroTrip" and can honestly say that this was the best accommodation of the entire trip. Take it from someone that has been to Europe several times and that stayed at three other locations during this trip, Carmen's is a fantastic place. The apartment was extremely safe (we are two single ladies traveling alone), clean, and comfortable in size. Having the bedroom upstairs with a bathroom and another full bathroom downstairs were the pull-out sofa is made it extremely comfortable for the two of us. This was our last stop, we were exhausted and craving personal space. Carmen's allowed us that personal space. The air conditioning worked amazingly well in both, the bedroom and downstairs (yes, they have two A/C units). The WiFi was fast and always worked and the washing machine worked perfectly. The apartment is one street away from Piazza Navona; PERFECT location! You will find little shops, restaurants, street performers, and an amazing atmosphere around the Piazza, no matter the time. Carmen's is about 7 minutes (walking) away from the Pantheon, 15 minutes from Trevi Fountain, 20 minutes from the Spanish Steps, and 18-20 minutes from St. Peter's Basilica and the Vatican Museums. There are only two things that I would like to point out. There is a window by the stairs that was slightly open when we arrived. We noticed the window was open during the first night when it seemed a bit noisy. We were unable to figure out how to lock the window, but managed to put something in front of it to close the small gap effectively blocking out all noise. Once the window was closed, there was basically no noise coming into the apartment. The second thing I would like to point out are the mattresses. They are on the firm side; however, this seems to be the theme all over Europe. All four locations we stayed at during this trip and the places I've stayed at in other EuroTrips have all had firm...