We had a bad first impression of this Airbnb which is really sad because I was looking forward to walking into the beautiful stay that I paid for. To start off we arrived at 309 pm (check in is at 3pm according to our reservation and house rules, also spoke to someone who stayed there previously and they checked in at 3pm with no issue). We walked into an uncleaned Airbnb, the mess from the previous person was still there. Beds unmade, bra on the ground, towels in the bidet, etc. At first we thought we walked into the wrong apartment because it looked lived in. I contacted the host to let her know that it wasn’t clean. Laura responded at 322pm and she proceeded to lie to me and tell me that check in was at 4pm and that the cleaner would be there soon. The cleaner hadn’t arrived when we left the apartment at 330 and there is no way she would clean that mess in less than 30 minutes for a 4pm check in time. So we decided to walk around rome and came back at 4 and saw that the cleaning lady was cleaning but it was not ready at 4, she was still cleaning the bathroom and beds were stripped and she said she was waiting for someone to come back with bedding. This experience made me upset because I was lied to and I wish the host was just honest instead and told me that they forgot to clean it instead of telling me that I checked in at the wrong time. Even at the new check in time it wasn’t ready. We came back at 5pm to a clean apartment and the view we wish we would’ve experienced first. It left a bad impression on us, I am a very relaxed person and would’ve understood if she was honest and said they forgot to clean it but instead we were lied to and blamed which didn’t sit right with me so the next day, I filed a refund request with Airbnb for the cleaning fee which was a measly $67 dollars. They approved it which we were thankful for and The host did offer a second cleaning for the next day but I declined it because we had only been there one night so we didn’t have anything to clean up.
The view is gorgeous and the apartment itself is spacious and clean. There was a unpleasant sewer like smell in the bathroom but I knew this already because I read the reviews so I was prepared with an air freshener that I brought. I left that in the bathroom and it really helped with the smell so I recommend doing that if you plan on staying here.
Overall the place is nice, but we were disappointed with our first impression. We hope that this won’t happen to others and we know it was a mistake but just wish for honesty instead of telling me I checked in at the wrong time when there is proof that wasn’t true.