The space is small but functional and in a great area of Rome. I never met Alessandra but the people who came and let us in were very kind and helpful, giving us recommendations of where to eat and calling us a taxi for our early morning ride to the airport. We had a couple of hiccups here but Alessandra and her team were quick to help us out. The hot water went out and as soon as I contacted someone they were right over to help us with it and the same when the washer broke.
The only thing I can say is that, while the place wasn’t dirty, it could have been a bit cleaner, but other than that it is a good place to base yourself out of when in Rome.