Massimo is very friendly and responds to emails and texts quickly, which is very helpful because in the 4 nights we were there, we only saw him for about 45 minutes. He was out of town in Milan the first 2 days we were there and then had leave to again before we left. He sent much information to us before we arrived, regarding directions and places of interest to visit. He was very helpful arranging for our taxi for our return home, to the airport. He is listed as a bed and breakfast, but was quite surprised when we asked him about available food choices for breakfast. He returned some euros to us since we were providing our own breakfast items.