The reception was very friendly and efficient; Giulia is a lovely person and genuinely wants to assist. Her communication before and during the stay was excellent.
The apartment is well designed and in a great location for public transport and getting to the major tourist sites. It is clean and generally well equipped; there were some minor exceptions but we understand these have been remedied and addressed.
The only down side is the noise. Admittedly the apartment is in the centre of the city and the tourist hub but it is not a place for light sleepers; there is a lot of noise from people drinking, talking loudly (this is Italy), smoking ie enjoying themselves, beneath the bedroom windows until very late. Then the bar/restaurant staff have to clean up (not done quietly) and then the garbage has to be removed at about 3.30am and 6.30am every morning.
So there is a trade-off; position vs noise. However it is a great apartment, Giulia is a great host, and some triple glazing along the front windows would improve the situation considerably.