Upon our arrival, after a 5 hour flight and travel, we were turned around at the door until we paid a service fee that should have been included in the booking. Anna would not accept card for this unspecified payment and were forced to take our cash. At the time it was late at night with no banks open to take out cash. We came back to the hotel to find our room was not the same as the one shown on the booking site. We took out cash the next day and could not get in touch with Anna to give the payment. 2 days later while I was showering Anna came to our room demanding for the payment, I told her I would leave the cash on the bed but she refused and demanded it then and there, I walked to my wallet in my towel and gave her the cash. The hospitality was best described as hostile. Would not recommend.