The host is a super host but her ratings are based largely on her experience hosting a small apartment in Puglia When we rented this apartment she had no reviews or perhaps one based on this apartment.
We encountered several big issues and perhaps these occurred because this was a 44 day stay.
1. We had repeated problems with the air conditioning. The Host responded quickly each time but admonished us to not run the units when they leak as it would ruin the wall paper This was during a long and excessive heat wave — hitting 105 degrees Fahrenheit . We complied but we’re never thanked or compensated for the days of air conditioning breakdown
2 The apartment has 3 full sized bedrooms The 4th is inadequate in size and lacks air conditioning. It would work for a child during cooler weather.
3. Be sure to get everything in writing before proceeding We asked to have adult daughters visit for short stays during the stay— (either in the small room or in our room) —the host responded that she would have to charge more because of additional cleaning and towels. We asked for an amount and she did not tell us until we were about to leave — charging nearly an additional $1000 on top of our fully paid fee.
4. Communicate strictly through Airbnb. The host shifted us to what’s app and we did for convenience sake. This was a mistake as her tone changed during these what’s app exchanges.
5 The apartment and building are lovely as is the area. However it is not convenient to the historical areas of Rome