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Communication was amazing! She helped us multiple times, for example with enquiries we had regarding our boarding passes,...
The location is not really central, but still close to one of the main attractions Vatican city. Nevertheless you have to walk around 15 minutes to actually make it into Vatican city due to the walls surrounding that place. Other attractions you might want to use public transportation. The closest bus station is around 10 minutes away, just like the metro station.
The room itself was really pretty! The bed is super large and the A.C. does it's job as it's supposed to do. It is clean and the furnitureis minimalistic, but still useful. That's what it is all about as a guest, in my opinion.
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The so called 'breakfast' is nothing more than a snack. A small yoghurt, cereal and one not really fresh croissant. If one is putting breakfast in the ad, you should offer a little more. The pictures are not for one person. And that is the next problem.
The apartment has several rooms. You share your apartment pretty much with strangers. Which means you share the two bathrooms. So be aware that the floor might be wet or some stains in the toilet might occur. The amount of arriving and leaving guests is impressive, which means on the flip side, that the chance of getting robbed is higher. In this case she advised us to lock our apartment. The doors are not really 'bulletproof', though....
So this experience felt more like staying in an hostel, which definitely would have been cheaper at an actual hostel.
Overall still a really good experience! I would recommend the place!