On the day I was leaving for the airport, I went into the car and realized I had left my backpack in the locked apartment. Sabrina responded immediately to my message and sent someone to open the apartment in 5 mins. This allowed me to catch my flight. In addition, Sabrina’s prompt response to all my questions during my stay was very helpful from where to buy groceries, the Metro, and arranging for a transfer from/to the airport. The apartment is as advertised. You won’t be disappointed. The only thing I would like to bring to people’s attention is that the apartment is on the 3rd floor (US standard) and 2nd floor (Italy standard) since floors start at Ground 0 in Italy, and there are no elevators. But that’s to be expected considering these are older buildings right in downtown and are a 5min walk to the Vatican.