We just spent 4 nights in Rome.
Good things about this place: it's exactly like the pictures, comfy and clean. TV, netflix and internet are really good. Emanuela arranged us a transfer for the airport.
Bad things: Emanuela (unfortunately didn't meet her in person) was always in contact with us except when we most needed: the day we were arriving. We contact her before booking because we knew we were going to arrive late in the night and wanted to be sure of the self check-in. Everything was okay according to her. Our flight had a delay and when we arrived we couldn't open the door. She was not reachable by phone (probably due to the late hours) and we had to search and pay for a hotel. Fortunately the transfer drive us there. We checked-in next morning, with a man who gave us the keys but never met her or understood what happened. The breakfast was really nice in the first day (croissants, tea/coffee, yogurt, cereals, etc, as described) - nothing compared with the next days - no croissants, cereals with no yogurt, no knives at all, we had to spread butter with a spoon.
After talking with her she agreed to refund us 30 euros due to the first night.
Conclusion: it's a nice place if you are arriving in the morning/afternoon and if you don't mind eating breakfast.