Communication was very easy and Andrea organised a pick-up to/from the airport for us... very convenient! The location is great, situated right in the heart of Trastevere! We were welcomed by two of Andrea's coworkers and they provided us with all the necessary information. The apartment itself is very authentic and nice, although it did not come across as pretty as in the pictures. We felt comfortable in general, but I have to mention that the quality of the bed was not particularly great (squeaky, basic,...) and neither was the overall smell in the flat. I also wasn't a fan of the shower curtain... So all in all a good and authentic experience, but for the price we paid I would have expected a little bit higher standards.