Alice was responsive and friendly however the overall experience was poor…the flat was not cleaned well (dirty floors and hairs in both bathrooms) and then we had 2 leaks.
A cleaner was sent and cleaned the rooms that needed the most, but overall the flat was just not clean as we found more hairs in a different bathroom.
A man was sent another day to fix the leak but didn’t manage to resolve entirely the issue either (not blaming him). So that’s why overall…it was not great.