I'm not sure why this place is considered a "Plus". The bed was so cheap/soft that my husband and I had to sleep on opposite edges to avoid rolling into the center and the pillows where flat. The bathroom didn't have a toilet paper holder, so the toilet paper just sat on the sink. There was no trash can in the bathroom or a place to put toiletries in the shower. People had put their toiletries on top of the rain shower head, so when I moved it, strangers half used products fell on my head. They had a coffee maker, but only provided two coffee pods for our two night stay.
In terms of communication, I was shocked at how terrible it was. If you've had an experience with a super host or just a "good" host... don't expect anything from these folks. They are silent until the day you check in and then will respond to all messages at once. So, don't expect tips on arrival, transportation from the airport, or restaurant suggestions, etc. until the day you check in, which was a bit late for us.
Finally, there was construction happening in the room above ours starting at 7am on our last morning. It was supposed to be the morning we slept in and rested for the second part of our trip, but the hammering was so loud, I opened my eyes thinking someone was in our room! I reached out to the owners for a refund, but heard nothing back, which I expected. So, do yourself a favor and choose a different place.
The location was nice and we felt safe, but that was the only benefit I saw in this place. Not worth the money.