I hoped to meet Paolo and get some recommendations for the city but we never saw him. When we arrived, the curtain rod was broken and sticking out, the curtain in a heap on the chair. The woman who was still cleaning our room (even though we arrived very late afternoon) said Paolo would come by to fix it that day. It seemed like she expected us to wait for him so I asked if we needed to stay, so she called him and said it would be fine if we went out. Good thing, because he never ended up coming that day... or the next... or the next. I emailed him to remind him (since it was not only ugly but inconvenient not to have a curtain) and he said he would come but never did. We also ran out of toilet paper (one roll) but we never saw anyone and the storage closet was locked. The location and room would have been nice enough for the price if we hadn't had any issues.