Paola was genuine and sincere when we met her. She inquired about our trip, and even offered us a bigger room when she saw the amount of luggage we had with us, wanting to be sure we were comfortable.
She took the time to show us around the apartment, and had even bought us a large bottle of water, which we greatly appreciated, after our long day of travelling. She also responded quickly to messages throughout our stay.
Our experience with the building’s elevator was very frustrating, as it was not working on a few occasions. This was worrisome, due to the fact that we had several pieces of heavy luggage that could not be hauled up and down the stairs without great difficulty and potential injury, especially since the apartment was on the third floor. When we communicated this problem to Paola, she informed us that she would contact the technician, and gave us some trouble shooting tips.
We really appreciated how close the apartment was to Roma Termini station. This was the highlight of booking Paola’s apartment. It really was as close as she said it would be. Her directions to get from Roma Termini station, however, were lacking in some very important details, and as a result, we had to turn on our data to use google maps to fill in the gaps, and actually help us find the apartment in the end.