Very nice and well equipped flat (washing machine!) close to Termini . We didn't meet Gianluca but Miro checked us in and was really friendly and always ready to assist! He was so kind to let us leave our luggage for a few hours after the Check out. There was a bit of a communication hustle when we tried to pick up our bags at the agreed time but in the end everything got solved and he accommodated us according to the circumstances!