Lombardo personally did the check-in (though he was late due to the metro strike) and was very informative about Rome and gave us lots of great suggestions. He also requested to copy our passports. Even though it was during the Christmas season, he told us where to get the free breakfast (a cup of coffee and a cornetto) from the different bars and shops everyday. You share an apartment with one other party, the room allocated was clean and neat and the private bathroom was good, water pressure and hot water was fine. The bathroom is not attached to the bedroom but across the small hallway. There are hangers provided, we could use the refrigerator as well. On the third day there was someone who came into freshen up the room and bathroom. Location-wise it was good, the place is not far from the Colosseum, Rome is very hilly though so we did take the metro to get to other places as well.