Fantastic communication. Pamela even helped us get a taxi from the airport which was super helpful. Place was clean and tidy.
Only thing to keep in mind is that it is pretty small. Perfect for 2 people but definitely a bit of a squeeze for 3 (doable though).
Location was awesome. The Colosseum is right across the street. Restaurants right outside your door 1-2 minutes away. Soundproof shutters on windows, had peaceful sleep.