Sveva was SUPER accommodating! She and her husband met us and helped us with our luggage and texted me me back promptly with any questions we had. Her apartment was simply beautiful and fully stocked! She prepares the kids room with kiddy towels and coloring books! She even had soap for kids! The ref was stocked with so much yummy stuff that we couldn't even finish it. Her place was so clean and beautiful, we would stay there in a heartbeat! Love love it!