Nino was wonderful. He was at the apartment when we arrived even though we were late. He helped us with our luggage up to the flat (we were a family of six traveling to Europe from US for 2 weeks, so this was no easy task!), arranged a transfer for us and drew a map to show us how to get to popular gelato and pizza places. Very responsive to requests/questions. Apartment is as advertised- very cozy, clean and close to the metro. A/C works well. Would definitely recommend.