HONEST REVIEW: My gf & I stayed here 4 nights & on the last day we encountered a very large puddle of water in middle of the floor coming from underneath the bathtub. We were only gone for a few hours & never used the tub during our trip (barely enough hot water for 2 people to shower). We contacted Elisa & while she showed up right away & apologized, it was still a huge inconvenience for us. We had to stay back a couple hours while she tried to fix the issue & ultimately had to call someone to come fix a leaking pipe in the wall.
We were not rude or annoyed with her as these things happen, but seeing as she’s previously compensated other issues from past reviews, we tried to resolve this directly with her asking what she can do. She was completely unreasonable, denied this being any inconvenience at all, & ultimately very rude & unprofessional. We had to contact Airbnb help support for partial refund as she violated Terms & Conditions.
Finally: Old building, warped floors, no TP!