Pierluigi was very accommodating. He allowed us to check-in early, he met us at the property to help us settle in and even gave us advice about how to get around Rome. He was always very good at communicating and could always be reached.
The apartment was great overall- it had most of the amenities you would need and was kept very clean.
My only negatives were that it was a very cold and as it was early May - didn’t feel the cosiest.
The floors are very thin and the noisy kids (who for some reason don’t go to bed till midnight) make a lot of noise. Obviously this is not his fault but something to be aware of.
Aside from those things it was a great crash pad. Just make sure you are ready to walk from/to home quite a distance or get the no.8 tram.