Do NOT be fooled by the photos they are outdated and deceiving. This is NOT a newly renovated apartment as indicated in the description. I wish the reviews would allow us to post our pictures of this place. The furniture is dated/ stained. The terrace table and umbrella and chairs were broken and furniture outside was dirty and worn (the terrace was the reason we chose this place and never got to use it). The host/greeter was 45 mins late to greet us and left us standing on the street with our suitcases. When he finally arrived he had the wrong keys because Iflat had changed the locks and didn't communicate that information with the greeter, we had to wait another hour for him to go get new keys cut. Then we spent another hour cleaning the place with clorox wipes because it was absolutley filthy. We had messaged the host back in July because some new reviews were mentioning an issue with a broken toilet, I was assured in writting (via AirBnb messaging) that the issue had been fixed...it had NOT been fixed, not to mention the horrible smell of sewage that constantly assaulted our noses making it impossible to want to cook, eat or sleep there...it was a horrible smell. They had a Maintenance person come into the unit 3 different times on different days to work on the plumbing WITHOUT prior notification, they entered while we were gone and then they left the door unlocked when they left...it was the most insecure I've ever felt in an AirBnB. The water pressure is also low to non-existent. They supplied one small roll of toilet paper which the maintenance person used when he was working on the toilet and then he left all his garbage behind on the counter and floor.
Carpet, drapes and sofa were stained and worn, they look like they've been through some flooding...possibly from the toilet?? Did not feel comfortable in unit during any part of the stay. Description also says “professionally cleaned”, it's not cleaned at all, there were clothing items and dust left under the bed from a previous renter, one of the bed comforters had blood stain on it. The refrigerator stinks and unsanitary, rhwre was sticky stuff on the counter and the wall mounted TV is actually a 32" TV on a small shelf near the ground. We took pictures to prove all of these issues and sent to AirBnb they stalled and were unresponsive to our issues, finally 2 days in (after sending a ton of pics) AirBnb agreed (in writting) that this was a high severity case of uncleanliness and they said we would get a 20% refund (lol...it was not about the money...it was about our comfort and the cleanliness...was very disappointing as we were left feeling stranded and unsafe in an unfamiliar city). We asked AirBnb to relocate us, again they stalled and we were forced to stay in the unit while they completed all the plumbing repairs and installed a new toilet (that they knew was broken weeks ago). I have never had such a bad experience with an AirBnb rental and Iflat needs to be shut down!! Keep looking people, this is not the place you want to be in if you want to freshen up and relax after a long day discovering Rome. You have been warned!