This apartment is very well organized for families with babies or small children. There is a lot of useful amenities for kids- Special room for toddlers and cribs in the master bedrooms. So it’s really well prepared from infancy or toddlers.
The apartment is also very cozy The beds are comfortable, there is a lot of space for clothes in the wardrobe and the shower in one of the bathroom is really spacious.
The apartment is also very well located near to the Colosseum.
Despite of all this we can not recommend this place at this moment.
The apartment has a lot of problems. Flavia the owner/host do not resolve them in a correct timing, we have received a bad energy from Flavia when we asked to resolve the issues and at the end of our stay the host tried to manipulate our review offering a discount in the rate if we extend our stay in return for the best review, which we don't believe is honorable from her to request.
I will explain in detail problems with the stay and timing to resolve.
-the shower heater was not working when I checked in.
-the a/c of the master bedroom was not working few days.
-the 2nd bathroom emits a very bad strong odor that influent the living area were the kitchen and the dinning room are. This problem was never resolved no matter of several request about it. The host answer to this was that this apartment is located in a very old building and that this odor is normal in this type of buildings. If this is the situation the host has to disclaim this situation in the description of the the property, because it was very uncomfortable for us.
-The internet only works in the living area, it does not work in the bedrooms which was not convenient, for example we couldn't watch netflix in the bed.
-We were 3 days completely without the internet because of a damage in the area. The owner/host did not resolve as she didn't bring us a portable wi-fi.
-the tv of the 2 bedrooms has very bad signal so it was almost impossible to watch tv and this 2 tvs do not have netflix.
-the Living room tv is at least 6 metres from the couch which make it almost impossible to see. -The dining table which is near to the TV has 2 bench which are not comfortable to stay and sit to watch a movie.
Answer of the owner to our complaint:
We were dealing with the manager of the apartment since check in. After 10 days of the odor in the 2 bathroom was not resolved and several request to do, I have sent a cordial message by airbnb platform to the owner/host. Her answer was not nice and made me feel bad, which is not correct from her. Instead of trying to solve the problems, she was trying to make me feel grateful because she was giving me a very good rate and she allowed my boyfriend to stay in the condo (as she said without charging an extra $15 euros x night for him) which is not true as this apartment capacity is 7 people and we were only two adults staying in the apartment. To confirm it I read the description and rules and regulations of the condo and it was not true that I had to pay $15 euros more x night for 1 more person staying at the apartment. To be clear- I complied with the airbnb rules and regulations by registering my boyfriend before his arrival and paying his daily city tax.
*The comment about giving me a very good rate was not correct and true information by the host/owner as the rate that I pay was the market rate for after COVID-19, all rates in Rome are discounted.
Review.
To sum um the owner/host try to manipulate our review offering us a discount in the rate if we extend the stay for some days that she has available before other reservation- with the condition that we give her a “great feedback”. This is not honorable from her and is not the intention of the reviews in Airbnb community which are done to leave a honest review so other guest can understand the situation of the apartment and also for host to be able to solve or improve any problems or reinforce the good comments.
I checked the reviews of this apartment and they are all 5 stars which make me doubt of the veracity of them.