I stayed one night in this "Luxury Apartment". First experience with Airbnb (never agian)! Below is my correspondence with Airbnb.
I understand that you feel that you feel you are between a rock and a hard place. I have read and understand the “Guest Refund Policy” and would like to respond with the following regarding “Eligible travel issue” “Place is not safe or clean upon arrival”
•	I stated in my previous correspondence that there was a strong musty/moldy smell.
•	Fleas or parasites/poisonous and stinging insects. Not sure what was crawling all over the kitchen floor! Not sure if they were going to pose a problem. The host sent an agent, Erik, who observed the insects crawling on the kitchen floor. The host acknowledged that he was aware of the “insects”.
•	The low ceilings were dangerous my husband could have been seriously injured. I stated that he hit his head five times in less than 24 hours.
•	“Listing description” this was inaccurate as the elevator was only a partial one and it was far from a “luxury” apartment.
Please note that I spent one night in Florence at the Loggia Santa Croce and I received a 5 star review.
As I also stated in my previous correspondence the location was fabulous. As it turned out I ended up securing accommodations that required on an average of 15 euros each way to get to the city.
I realize that I didn’t contact Airbnb immediately, but I had been in touch with the host who constantly wanted to know if I was staying or leaving. The host acknowledged the issues then turned around and said “The apartment was cleaned. You simply do not like the apartment and decided to go away.” This couldn’t be further from the truth. I did not travel all that way for bug infested accommodations! I don’t know anyone that would want to unpack get settled, find problems that were not resolved, have to find other accommodations, have to repack and move when they are on a once in a lifetime trip!
I have sent you all the pictures I have. Unfortunately, I didn’t realize I would have to have so much proof. The hosts acknowledgement of the issue should be sufficient.
I am also attaching my correspondence with the host’s agent Rudi regarding the issue. I strongly feel that this is grounds for a full refund less the one night I spent in the apartment. Please remember I also paid them cash for the tourist tax.
I look forward to hearing from you regarding this issue.