Bruna was a great host with excellent customer service. She was always readily available.
The property location is unbeatable, and the elevator was a very cool rustic elevator that I have never seen before.. very cool experience.
She handled any situations that arose with tact and responded very very quickly.
She was always checking in on us and making sure that our stay was pleasant and she always making recommendations on places to eat, attractions not to miss.
I won’t knock her stars because she was an excellent host, but there were a few hiccups which were out of her control which she handled as best as she could.
The hot water was having some issues for the entire building. She sent someone to fix the hot water immediately and followed up many times. I won’t say who, but one of her helpers did not believe us because the hot water started working again when they came. But the frustrating part is they accused us of lying which did not feel good as a guest. Luckily the hot water started acting up again right when they were leaving (to show that we weren’t lying).
I also know that it must be very difficult to handle 10+ properties without some help, so I totally understand that Bruna cannot always be the one to come and resolve all the situations so she must have some help. I have discussed this with Bruna and she is aware, which I’m sure she will handle accordingly because she is a great host who I would recommend. Thank you, Bruna.