Let’s start with the pros. The place was very well decorated and clean. Michela was super helpful with check-in and quick to respond. The place was also amazingly close to the Colosseum.
The big negative was we couldn’t get the heating to work and it was 1 outside overnight. Michela came several times to check on it and assured us multiple times that the radiators should be coming on, or we’re already scheduled to be on, but they never did. The forced air system that she told us to use to top up the heat in the apartment was originally set to auto, so we switched it to Heat as she confirmed it should be just on Heat. When using it though the amount of air, heat, and duration of the system staying on was not enough to make it any warmer in the place. We ended up all sleeping fully dressed and using the towels as extra blankets.
We moved move airbnbs first thing the next morning due to not being able to handle the cold room anymore. When I contacted Airbnb to request a refund after having a freezing night the host said we had messed with her system and that’s why it wasn’t working, our check in time had also been amended so that we were outside of the 24hr policy. Funny thing is when she was trying to help us during the stay she said it wasn’t working because the previous group had messed with the system.