Paolo was so fast and communicative from the onset. And I even made my first inquiry on Christmas day and he replied. I never felt left in the dark as he would answer any queries I had in a very timely manner. The B&B is really well located right on the top of one of Rome's best shopping streets and just over the bridge from ancient Rome city center. The building is a gorgeous Roman building. The room and bathroom was super clean and nice. I would say our room is actually nicer in real life than the photos do it justice. We arrived in Rome when it was out of the ordinary cold and they gave us an extra warm blanket and raised the heating in our room and told us to keep it on all day (I can imagine others insisting on keeping it off when you are out but Paolo was very generous with the heating - which is not always the case in Italy...!!!). I read some other reviews of the breakfast and what they provide is a typical Italian breakfast of coffee/tea and cookies and toast. Italians aren't huge breakfast eaters, when in Rome you can eat breakfast like a Roman, simple! But there are some great pastry places just around the corner if you want more! Paolo is really a very caring host and always made sure we were comfortable. I would reccommend this highly if you come to Rome for location, cute apartment and caring gracious host