I really wanted to give this place a higher rating but there are a few things that need work. First the good part of the review. The location is fantastic, great neighborhood, easy to get to, close to great dining experiences. The hosts were very friendly and seem to care a lot about introducing people to the area and providing them with suggestions. They have a great binder with tons of information. They also have a nice welcome basket with cookies, tea, coffee, etc. The apartment is very cute and very well decorated. It has a lot of charm and there are a lot of details that add nice touches.
And the not so great.... I expected self check in but was contacted multiple times by the hosts to determine an exact arrival time. I felt pestered. On the day of check out, I was asked what time I was leaving and stated approx 45 min before check-out time. 1 hour 15 minutes before check out one of the hosts showed up at the apartment and rang the doorbell to ask me when I was leaving. I told them probably in a half hour or so, still well before check out time, and they waited outside the door until I left which made me feel rushed and uncomfortable. The other few things I didn’t like were the signs everywhere asking me to clean the dishes and the toilet for an easier check/in check/out process for them and the lack of an iron (even though it is listed as an amenity). They have an awful steamer that did not work very well and we had to buy toilet paper because they provided almost none (we were only there for two nights). There is a very strong mold smell under the sink and you can hear everyone/everything in the hallway outside the apartment. Lastly, the bed was incredibly uncomfortable. You can feel the springs in the mattress. The pull out couch is significantly more comfortable than the main bed.
Honestly, it is a super cute place in a fantastic location but there are some improvements needed. Perhaps my expectations were higher because this is an Airbnb Plus so I expected something nicer than a traditional Airbnb and got a less than stellar experience overall. Still a great place to stay in Trastevere and the hosts are really nice, just need to work on some hospitality aspects.