The whole process was great. Cesira gave good directions to the flat. We had a bit of trouble navigating, but I called Cesira and she met us at a location and walked us to the flat to give us keys. She had a bottle of wine and snacks waiting for us, all the comforts of home, and maps to some of Rome's main attractions. She even had a welcome mug with my name on it. We had trouble with the wifi the first few days (I waited a day or to to contact her) but as soon as she was notified, Cesira came and replaced the router. It was very nice to have a place that felt like home. My only complaint is that the area can get very noisy at night because there are several bars in the area and people hang out on the street, and the door step. This can make it very difficult to sleep. However, if the noise won't bother you, then it's a great place to stay and I highly recommend it and Cesira as a host.