From the beginning, Vale & David were very quick to respond. They offered to provide transfer from the airport to the flat for less than a taxi, which was very helpful because we didn't have to lug our heavy bags on public transit. We enjoyed chatting with them during the car ride to the the flat. When we arrived to the flat, we found it to be clean and spacious as pictured. We appreciated the welcome basket with snacks and the cold welcome drinks in the refrigerator, a really nice touch. They also helped us by making a reservation for dinner at a fabulous trattoria within walking distance of the flat. There were various maps and guidebooks to help us orient ourselves to the city, and even a handy pocket Italian dictionary. We slept very well due to the comfortable bed, quiet building, room-darkening shutters. The shower is spacious by European standards, but we did find that the water never really got hot, only warm. It is easy to get around using the bus, tram or metro from Termini if that is your preference. Since the weather was nice, we chose to avoid the crowded buses/trains walk and did find that the flat was a bit far (30-45 mins) from some of the attractions we wanted to visit, but we did enjoy the exercise. Overall, we enjoyed a taste of Roman life in this apartment.