Lorenzo was very responsive and accommodating in meeting us for check in and the process was straight forward. Upon arriving we received details on locking the door and what to do if the power cut (old building) which came in useful. The apartment is in a convenient location though we were woken up by noise in the street a couple of times. The facilities are well stocked with towels, blankets and utensils though details could be cleaner, and the bedroom would benefit from having curtains. Shower products and city guides were a nice touch.