My biggest complain is Airbnb's policy which allows 'Self Check-in'. It's a policy which helps the Owner, NOT the Customer. Every time I experience this 'Self Check-in', there are numerous problems with lack of communication. First of all, there were several lengthly written Texts trying to explain the various procedures and Codes needed to gain entrance to the unit. Pamela wrote not less than 200 lines of Text before we entered the unit and numerous photos all trying to allow the Owner to NOT have to be at the Unit. This is suppose to be a vacation, not a confusing puzzle! Then, once inside the unit, zero explanation on how to operate the TV or almost anything else. Never did get it on??? Tried to use the Washer and even with my friend speaking Italian, was not able to turn it on. I Texted Pamela and got another Text including more photos. By the time I heard back from her, I had already taken my cloths to a laundromat and had them washed, dried and folded at a cost to me, of course. And no Dryer which is typical in Europe, I guess, but NOT convenient. What does one do with a full load of wet, damp underwear inside a rather closed up unit, not 'Airy' at all. Why would Pamela not meet us at the unit to answer MANY questions. When I tried to find a spoon in the kitchen, no spoon or ANY silverware. Two days later I found the silverware in a large cabinet in the LIVING ROOM. Yes, of course, I should have first looked there!!!!!!!!!! These are all things that Pamela could have told us IN PERSON instead of trying to leave a note, but even a note was not provided. The Listing does not make it clear that it will have a 'Self Check-in'. There was something about codes, but not really very clear what was going to happen. Kitchen so small as to not allow 2 people to walk past each other. So much for 'Airy'. My stay required 2 separate beds, one of which was a converted couch. We knew this ahead of time, but when the bed is opened up, no other chair in the living room to watch TV (even if we could have turned it on). Why not have a comfortable lounge chair? There were 4 straight backed chairs in the very large Dining Room, but not comfortable at all. Lessor points are no REAL Coffee Maker. Yes, there is a tiny 'Coffee Percolator', very European, I guess, but why not an easy 'Mr Coffee' unit, $15 at any Walmart, something that Americans might be use to. And why not provide a pound of ground coffee? With the cost of this unit, might that be afforded? No bar of soap in the Bathroom or anywhere else. Just NOT convenient! There is a Kitchen Paper Towel rack, not no Paper Towels. Again, would it cost so much for a roll of Paper Towels to be included??? Pamela did supply Toilet Paper!!!!!!! The two Air Conditioners were great and worked perfectly, one in the Dining Room and one in the bedroom. The 6th floor unit did have an Elevator which I had specifically looked for, but it doesn't make clear that there are 15 very steep additional steps (not 10 steps) needed before gaining access to the unit. In the Listing, it does say "Must climb stairs — There are 10 steps to reach the house level.", but that's only found if you click on 'Show More' under 'Health and Safety', not a title that a Customer would usually seek. Then, in order to see the Airy 360 degree view, zero explanation in the Listing that explains that you have to go up another very narrow outside stairway to reach the roof. NOW, you might have 360 degree Airy, but the inference that the unit is Airy is just plain wrong and deceiving. In Bathroom, no hook for a wet towel. The Shower is not for a large person. I could barely fit in the door and I’m not obese at six feet, 215 pounds, no gut. I had to turn sideways to gain entrance . Beautiful sink, the largest I’ve ever seen in a room, even hotels. Beautiful, very large bathroom mirror, not a tiny little square where you can’t see anything. The next time I consider using Airbnb, I'll make sure there is NO Self Check-in, FOR SURE. I think Airbnb should NOT allow Self Check-in at all. I realize that its use is to allow for an absent owner and I realize Pamela was not the actual owner and may be the Agent for multiple units and can't get to them all, but never again for me. Again, this policy benefits the Agent or Owner, NOT the customer. I'd much prefer a Hotel where there is someone who can answer simple questions. Also, zero information on recommended restaurants. My Airbnb in Barcelone had a booklet that gave suggestions for different restaurants with expected price. There was a bookcase of reading material, some magazines going back to 2008, Really????? Nothing organized. Someone needs to organize this unit with DETAILED INFORMATION & THOUGHT. It's a space, but not well thought out for the Customer.