Tullio was extremely helpful when my luggage was delayed. He offered ideas on where I could get some clothes while waiting and was also very helpful to help me speak with the airport personnel to get the latest status of my bags. He did a great job in cleaning the room and allowed me to check in as soon as the room was available (he did a great job cleaning it and it smelt great!) and I did not have to wait till check in time to do so. I would definitely recommend this to anyone - and would definitely stay again - in fact I will be returning 2 weeks after my visit!