We did not get to meet Nadia, but she was extremely quick to respond to our texts while planning our trip. She connected us with a car service to pick us up at the airport and deliver us to the apartment, which was expensive but worth it. The apartment is well equipped, the bed was comfortable, the shower was nice, and the air conditioning is great. Renato checked us in, and went over every single detail of the apartment. It took forever. We really did not need to have every drawer and cabinet opened and explained. It was excessive. The location was also convenient, and the decor was very nice. Now for the one (in my opinion) HUGE negative....we were told that we were not to put toilet paper in the toilets. Yup. It was to be put in the garbage can. We were told the pipes were too old and too narrow to handle the paper, and it would cause a big clog and mess. I was totally grossed out by this. A sheet or two might be okay, but nothing more. So if we needed to use more, (and who doesn't?) it had to go in the garbage can. Who wants to do that? It's dirty, smelly, and extremely unsanitary. We avoided using the toilets in the apartment unless we absolutely had to. If we had known this ahead of time, we certainly would not have stayed here. It's a shame, because otherwise it is a great place, with a good host and a good location.