Super responsive and very helpful to our first time in Rome. The notes for transportation were very accurate. They also walked us to a place to get dinner, as we just landed in Rome. They gave us a very detailed and helpful intro about how to use everything inside the apartment and also understanding the maps and transportation. The apartment itself is super spacious, clean and very safe. The location was good as well, all amenties are within 10 mins walk around apartment. If we ever come back to Rome we will definitely stay here!