I have been to Rome before and the city was great as always. I wish I could say the same about my experience in this apartment. This has been by far the worse Airbnb experience. The host was terrible. I never had to meet a host in person before, but this was very odd encounter. First of all, she was rude from beginning to end and insisted in writing down my passport information on a piece of paper (Very unprofessional). She claimed it was an Italian law. I have stayed before in many Airbnbs and I never had to give a host my information on a piece of paper (Talk about Identity Theft) It made me feel uncomfortable. Second, several light bulbs in the house were burned out. The house was dark, hot water was non existent, and the kitchen stove wasn't working. I'm a city gal, but the street was a bit too noisy. I didn't have a good experience. Hopefully Boris gets rid of the host because she's going to hurt your business. While I was waiting for her to finish screaming at other American tourists on the phone, I was ready to walk out of the apartment and ask for a refund.