Gianluca is very responsive and really cares about his place. We would recommend using him again. We had an issue with the a/c in the bedroom working intermittently and then not at all. I texted Gianluca and he came over immediately to try to fix it. The fix was temporary and did not last so he brought us a fan because we were only there for 2 nights and he was not able to get someone to repair it before we left. Other than the a/c issue (which was out of his control), the place is really nice. It is a very comfortable space and looks exactly like the photos. The location is very good and walking distance to the Vatican / Sistine Chapel. Restarants, bus, and taxi's are all nearby and we really enjoyed our stay in Rome.