we made this reservation two days prior to checking in. our previous reservation didn't work out. rosanna was a wonderful host and got in touch with us immediately. she gave pinpoint directions to her apartment and recommended tons of local restaurants and the like. she stayed up late to accommodate our late train arrival in order to help us check in and even allowed us to leave our bags at her place while exploring the city after checking out so that we wouldn't have to carry them all day. additionally she had homemade cake for us upon check in. would recommend