The customer service was phenomenal - Federica’s communication was superb! However, the property itself was below par. The bathroom/shower is tiny, about 3’x3’. The ceilings are very short - I’m 5’9 and barely cleared the low ceilings in the living area. Upstairs, if you’re a person taller than 3’5, you’ll always need to hunch over as you move around; I bumped my head the first night at the last step. Hot water is very limited - 2nd person’s shower always ended with a cold rinse. Toilet seat was broken - it shifts side to side. Bathroom light flickers and makes your head hurt. “Reception,” whose office is offsite, was very good about trying to get the repairs done but handyman was late to his own appointment at the property. Options given were to allow them to access the property without us present or wait around. As we were on vacation, we couldn’t allow either to happen, so we just dealt with the issues during our stay. In summary, communication exceeds our expectations but we’ll never seek out this property again.