The room was very clean and well kept. However, the check in process was not clear at all. We arrived and were let into the complex by chance when someone passed by and let us in. Then a random man directed us to another woman who didn't speak any english but turned out to be the cleaning lady. She took us inside and we spoke to Valeria on the phone. After she left we learned that the key we were given didnt work so we were locked inside and the cleaning lady had to come back. The key still didnt work later and we were locked out and other guests had to let us in. We figured out that our key was broken and had to replace it. It was disturbing to us that we would be given a key that didn't work. The location was also not convenient for any tourist sites and was also 15 minutes away from the subway. Since we like to walk everywhere, this was not ideal for us. We did not stay in this area to do anything or have any of our meals. The room was nice but we would not stay again because of the check in problems, key problems, and less than ideal location.