We came to Rome for a romantic trip around valentines day and were looking for a comfortable room. Found it and booked.
The arrival was nice, we got loads of tips and recommendations from Silvya, which was nice. She also mentioned that "we might have to wait 5 minutes for hot water, just open the tap and wait". Everything seemed fine.
Boy was I wrong. The next morning, we got up around 9 with the intention to explore the city, but... there was no water. So we called her and she explained that there was a problem with the buildung and she would send someone to fix it. Around 11 o'clock, we could finally use the toilet and shower, but only with cold water. Well, better than nothing, but half the day gone.
Next morning, same situation. Luckily, after 10 minutes, we got cold water again. Not amusing at all, so we contacted Silvya to explain the situation and find a solution. Unfortunately, she wouldn't cooperate; so we decided to stay the third and last night in a hotel. Also, she declined a request to refund the third night, so we had to solve this with airbnb, which worked.
Would not book again - would not recommend.