Liviana was prompt in her responses and was open to keeping our luggage as we expected to reach early. Our flight was delayed but she still.had a smooth check in for us. The room is quite near the Termini station (about 10 min walk with luggage) which was exactly what we required on day one of our Italian trip. The room was clean, overlooked a courtyard and near a church (which made it easy for us to figure out directions).