They say that you only need customer service when everything doesn't go according to plan. Our first morning at the apartment, the entire building had a power cut for 6 hours! Cristiano was there to help us with quick replies and reassurance that all was going to be OK. When the drama was over we settled into an amazing apartment in a beautiful building and a great area. The local restaurants were some of the best in Rome, incredible Pizza, Pasta and Gelato on your doorstep and not at tourist prices!