Andrea was very quick to respond to every inquiry. He gave us tips and suggestions on where to go and how to navigate the city. The apartment is very close to the colosseum and the metro station. It was a bit tricky to get the hot water running in the shower. The apartment was cleaned everyday and there were also fresh towels provided everyday. Traveling with a toddler is a bit challenging so I like that he provided our daughter with the crib, high chair, and toys.