We had problems with William from the beginning. The night before our arrival he did not respond to my text or email, When I called the morning of the day we were to arrive I obviously woke him and he was confused about our arrival date. After a frustrating conversation he said that he would meet us outside the apartment at 1 p.m. When he didn't show up I texted him and he didn't respond. He answered when I called and said that he'd had an emergency and couldn't make it but that the cleaning lady would let us in. She was very sweet but spoke NO English. The apartment was clean but there is an overall grubbiness to the place that makes it uncomfortable. The living area is inadequate as it consists of a small room with a table, four dining chairs and a two-seater couch. As mentioned in other reviews, the location is ideal if you are interested in the Coliseum and the apartment is fine if you just want a place to sleep although the pillows were ridiculously uncomfortable. However, if you like to come home and hang out after a busy day of sightseeing, I'd suggest that you find someplace else to stay.