We had contact with Francesca and she was super responsive and helpful. The place is in a great, central location and felt very safe. Bedrooms and bathrooms were very nice, just the kitchen (which to be fair, wasn’t advertised any bigger) could have used a better pan. If you want to use any “hop-on, hop-off” bus don’t use the red ones, that sell tickets in the tobacco stores. The buses that sell tickets on the bus seem to be more frequent!