I felt Bruna charged at every opportunity. I felt we were overcharged for taxi, No flexibility on check out 10am. No ability to hold luggage unless you booked her taxi company which charged 60 Euro or 80Eur depending on number of people although same driver and car. Had to pay cash even though taxi would take card but preset card cost was 45eur resulting in issue with card payment hence cash. The quality and amount of towels bedding etc were minimum. Beds were single camp style except main room but wasn’t comfortable. Pillows terrible and no choice. No welcome water or anything provided even though we arrived late. Lights automatically turned off every time door was opened resulting in the place pitch dark. No ability to adjust heating all preset. Only one set of keys had key for outside lobby door resulting in lock out for some of us Strong glue smell in corridor due to workmen. Location was excellent. Building was lovely. I wouldn’t stay again.