Unfortunately, there was no hot water or heating during the majority of our stay, which completely ruined the holiday. Luca was extremely difficult to get hold of and whilst his colleague tried to help on one occasion to fix the problem, we did not know that we still had no hot water or heating until we returned back to the apartment at tea time. Luca did manage to move us to a very small 2 star hotel for our last night but sadly our holiday had already been ruined.