We had some bad experience with checkin, as another guest had taken our key and we first landed in the wrong apartment. Thanks to Alessandra this got resolved within 2 hours though and she came and we got to switch into the right place.
After that we thought all would be good but when we came home we noticed a weird smell which seems to come from the curtains. But also the towels didn't smell too fresh.
The bad smell was so intense that even clothes which just were in my suitcase later had cought on the smell. We had to buy air freshener to neutralize it for while we are in.
This is also the only reason for this bad review, otherwise Alessandra was nice, the location was as described and reachable with frequent bus or tram to rome city center.