bad experience with lorena. i asked her if there was a lift since i was travelling with my senior parents so when she said yes i booked the apartment. when we arrive there was no lift and all she did was shrug plus she doesnt speak spanish nor english so all she said was 'no no'. the place is in a good location but not suitable for seniors or children since it has two stairs and no railing. i never got the receipt for the city tax that i payed her and also when i asked her for directions or indications i never got back till the day we got to the place