My friend and I really enjoyed our stay in Rome! Lorenzo and Francesco were very responsive and made the check-in process very easy. Lorenzo was very helpful upon arrival and I give their customer service a definite 5 stars.
The reasons I’m giving a 3 star rating:
1. The room was not the same room pictured online. Just post pictures of every room and let people know which room they’re going to get before they arrive. :)
2. The shower was a standup shower (this is fine) however, the doors didn’t close all the way, which meant water got EVERYWHERE on the floor when one of us would shower. The shower head was also very loose and would spray everywhere if the water pressure was turned up all the way. We ended up using most of our towels to mop up the water every day.
3. Bugs and cobwebs were inside the room in the corners of the windows.
Overall, a good place to stay while visiting Rome. Close to the Vatican and within walking distance to many boutiques, restaurants, metro, cafes and other great spots. A bit overpriced for the room itself, but again, the customer service was great.