Alessandro was great. In fact, he was waiting there for us as we were getting out of the taxi. He helped us out whenever we needed something and was quick with a response. Even though we aren't picky about that, it was appreciated. As for the apartment, it is excellent! We travelled with an 8 and 9 year old and they had their own beds and bathroom. Every room has a split pack AC unit ( including living room) for those of you traveling in the hot months. Windows, floors, doors pretty much everything feels new or is well maintained. If you only speak English (like us) and want to watch something in the evening, I would suggest to bring a fire stick or Chromecast etc. to be able to watch something on tv. There is only one channel in English. Not a big deal, just a suggestion. Also, there are two terrace's. I don't think they were in the pics. One is off the kitchen, it's small but cozy for two. The other is off the master bedroom and had plenty of room for the four of us to eat breakfast every day. Huge bonus! We traveled in September so the weather was phenomenal and used the terrace every day. As for the neighborhood, it seemed very safe and family friendly. Plenty of stores and restaurants within short walks as was the metro/subway. The Colosseo is a 1.2 mile walk. In my opinion, very easy, even for my kids. We found ourselves walking everywhere. The exception being a couple sites well north like Villa Borghese or the Vatican. In those cases, we took the metro. Highly recommend, you won't regret! Ciao!