Morena was there to meet us when we arrived. We had to hike up the stairs to the third floor with our suitcases, but she included that information in the description, so we weren't surprised. The air conditioning unit is in the main room, so the person in the bedroom was very hot at night. Granted, we were there during the hottest time of the year. We absolutely loved the location of the apartment. Trastevere is wonderful and we enjoyed being away from the main tourist areas but still within walking distance. Overall, we were pleased with our stay.