The room looked cute, exactly the way it does in the photos, and was spotless. I liked the location: it was right next to Vatican, but there was no noise and no crowds in the street. Chiara was very accommodating and responsive to requests. My only issue was that the room was kind of cold and there was something wrong with the hot water. Chiara did try to fix the situation, but the shower was still cold the day I was leaving. This wouldn't be a problem in a hot summer month, but it being April I was a little uncomfortable. Other than that it's a great place to stay.