Only stayed for one night, so we didn't get a chance to meet Lucia, but the woman who was there was so helpful and funny. She gave us maps and told us about the busses we could take to see certain attractions. There is free breakfast at a nearby cafe next door, we did not make it because of a tour. However, the room was nice and big and the bathroom was also spacious. Neighborhood felt safe walking back later in the evening. There is an elevator if the stairs are hard for you. This was a great place to stay in Rome.