We decided to stay in Nicola’s place rather than another because he was rated a superhost. We expected comfort and professionalism, but unfortunately, we were met with nothing but disappointment and disgust.
When we checked into the Airbnb at 4 pm, the host (Nicola) was fixing a problem in which the toilet was leaking. He was not done until 5 pm, with us waiting in the living room until he was finished. When he finished, he told us that “we couldn’t sit down in the toilet seat” because the glue was still fresh. On top of the disgusting odor that the toilet gave off, he left the bathroom a mess, making us having to clean it up. We were stunned by the lack of professionalism, but let it pass.
Fast forward to the next day, he messaged us saying that the water will be shut off until 8 pm. We came back at 9 pm, and the water did not come back on for the rest of our stay as we checked out the following day. We literally had to urinate in the sink and shower drain hole because we could not flush the shit that was in the toilet. When a water maintenance is done, people of a neighborhood are notified; Nicola, a supposed “superhost,” should NOT have rented out his place knowing that the water would be cut off.
After I sent him a message about the list of complaints, he went straight to AirBnB rather than messaging me back to find a resolvable solution between us two. His lack of professionalism and capitalist-centered mindset impacted my decision to give him a 1 star in my experience in his AirBnB. On top of all of this, he told us that we had to take out the trash into the bins outside, despite us paying $40 for a cleaning fee. I would NOT recommend a stay at this Airbnb, save yourselves the headache and find you a host that actually cares.