Michela was our 1st airbnb experience. It was easy getting from Termini Bus station to the apartment. She greeted us and offered us a drink before sitting down with us in the kitchen and sharing with us tips and places to visit in Roma. She provided us with a map and note down information that would help us on our trip. On the 1st day, we slept in another room as another group had more people and she gave them the room we book as it was bigger. We were quite disappointed about it but she promised us she would help us move our belongings into the room we book the next day. Michela was very understanding and was efficient in running her b&b. Even though, it was difficult to contact her on airbnb. She attended to us quickly when we need her once we were there. After leaving roma, we even started comparing Michela's hospitality to our other hosts. Overall, staying with Michela was one of the better experiences we had.