We were only here for two nights but we had a really lovely time :) Viola has a really well set up space, with lots of information to help you maneuver through the city! The tram is a really great way to get into the city- it spits you out near the Coliseum and everything is really close to walk to from the end of the tram line. Beds are comfy and there are European power sockets... a great experience all round.