Marlene was very helpful. She arranged for a drive very to pick us up from the airport. The place is just the right size for two people and in a good location. It's on the ground floor off an inside court yard so it doesn't get any direct sunlight, which means it was nice and cool even on hot Roman days. There are no laundromats near by, so I recommend you do laundry before or after you are in Rome. We ended up having to do laundry and again Marlene was very helpful. She arranged for somebody to do our laundry, but it was a lot more expensive than if we were able to do it ourselves and it was a little bit of a hassle.