Stefania sent her helper Rita to greet us. Rita was lovely. She didn't speak very much English but this wasn't a problem as she was great at communicating and using sign language. Rita has clearly done this many times before.
Stefania helped us to organise cabs, which had reliable drivers, who only asked for the stated fare and did not try to rip us off. (40 Euro to airport and 15 Euro to train station) We really appreciated this service. Stefania was well organised and provided a map marked with public transport options, supermarkets, places to buy tickets etc. This was helpful and allowed us to settle in quickly. Her communication was great and she went out of her way to find answers to our questions and help us.
The apartment was very clean and comfortable. It was a little hot at night, there is no air-conditioning (as advertised) but there are fans. We stayed at the peak of summer.
There are two double futon-style beds. They are low to the ground but this wasn't an issue for us.
There is a climb up two flights of stairs. There is no lift and you will need to bring your luggage up unassisted.
The apartment was very close to the Vatican and you can see St Peters Basilica from the apartment. It was very handy when we went to the Vatican museums. It was a 10-15 minute walk to the train station and not on a Metro route. Most of the things we wanted to see involved a train ride, then using the Metro.
It was a very pleasant apartment to stay in. We felt comfortable there. Stefania provided lots of information about good places to eat and bars etc. Highly recommended and do use the taxi service to get to the apartment.