The communication with the host was indeed swift every time (which I expect as a default) however that for me doesn’t make up for the fact that this place has almost nothing to do with the pictures, was my worst Airbnb experience and an expensive lesson. It is in the basement which should be mentioned in the description, not only by guests in the reviews (I was initially fine with this). All the brightness and the spaciousness on the pictures come from good angles and photography lighting. The kitchen is totally different, only one small surface and everything is on top of each other you cannot do anything, there is no space for it. I wanted to make tea but it is impossible because for the extender sockets you need full force to push the plug in (another guest managed eventually) and the outlets on the walls are far from every surface. There is only a RedBull mini fridge for 6! people, also no real plates just single use ones which bugs me on so many levels. The place in general is not very well maintained, smells like cigarette, everything feels sticky and the toilet is disgusting. The towels that I got were full of stains and worn out. There was no blanket in my room, I had to separately ask for it which also had stains and smelled bad. The place has basically no cell reception and the Wi-Fi is also very spotty, in my room (Room 1) was non existent. Also I got the wrong network name at first (the correct one doesn’t show up automatically you need to walk around in the flat to find it) and the host kept sending me the same password over and over again and when I sent a screenshot he still didn’t realise. I was only able to access it thanks to another guest who had the exact same problem at first. I’m expecting the host to reply I’m exaggerating and none of it is true what I’m writing and they offer top notch service but within a month I’m the 3rd person with a stronger negative opinion and there are similar old ones which I foolishly didn’t read (they have reviews on 3 rooms!), so for sure not the guests are the problem. The only positive I can say is the location which isn’t the host’s merit.