Check in and communication with Laura were ideal. If she can't meet you, you can buzz yourself in to the building and access the keys to the apartment from a lock box. The apartment is spacious and easily accommodated 7 people. I was disappointed, however, about the uncleanliness of the place. It requires a thorough cleaning and can potentially be a beautiful place with some updating. I see the monetary value of booking this place but it should not compromise cleanliness.