We were welcomed by Fabio who was warm, gave us some valuable local information & helped with our bags up the stairs! Prior to our arrival communication with Tommy was difficult, however once checked-in we had no problems contacting Fabio who was very helpful with our questions. The apartment is sunny with nice views, there are many stairs but this was not a hassle for us. It was clean and had enough room for us to open our bags and still walk around. The location is awesome for walking to the Vatican & colosseum.