I am a consultant who consistently uses Airbnb for work & leisure travel. My stay with Alessandro was by far my worst experience with Airbnb ever.
His check in process is absurd. We experienced a 1 hour delay in our flight and were not able to meeting him at the agreed upon time. We had only missed it by 1 hour, but me and my family and to wait at a random coffee shop for nearly FIVE hours. Our entire day was ruined because we could not check in & drop off our bags. Once we got in, the place was significantly smaller than expected. There is no way 4 people can sleep in this apartment by any means. It is textbook false advertisement.
Alessandro was also aware on ongoing construction in the apartment next door but failed to inform us. We were up as early as 6:30AM due to the construction noise. The smell of cigarettes that the workers were smoking also lingered into the apartment - I contacted Alessandro to inform him but he was no help. He prefers to communicate via WhatsApp but I HIGHLY recommend you only communicate w him via Airbnb due to all the issues we experienced.
When I had informed Airbnb of my issues, they told me that my reservation had been ended. Alessandro came into the apartment & kicked me and my family out into the POURING RAIN. His communication resembles that of a child - I tried explaining our situation to him but all he responded with was a threat that I will be charged double if I don’t leave.
My entire trip to Rome was completely ruined due to Airbnb and Alessandro. You are much better off paying more and getting proper respect and customer service from a hotel.