My fiancé and I stayed here for 4 nights. Check-in was very easy, we didn't get to meet Carmen but there was someone there to meet us, even an hour earlier than stated time for check-in, which we really appreciated. The flat is just as depicted in the listing. The Wi fi was a bit spotty and if one person takes a shower then you need to wait a bit for the water to heat back up for the 2nd person to take one but overall we had a good experience, we would recommend this flat.