We mainly communicated with Gioia’s co-host, Antonella, and she was great! Very easy communication, check in, and she even let us in early to offload our bags! Only minor complaint would be the hallway light at night, as it woke us up when others walked by and it came on (it also only woke me up the first night and didn’t bother me after that). Overall a great stay and would stay again. Excellent location as well!