I have never written a bad review but this time I have to.
Our trip to Rome started and ended with discrepancies. My husband and I were sure that we rented a one bedroom apartment with a kitchen (in the description - see attachment - it says "1 bedroom", which for an American always means a living room and a bedroom, and also on one of the photos you can see the living room with kitchen). But in reality it was a tiny (size S) room with an adjacent bathroom (size XS) and an equally small balcony that could barely accommodate 1 person. “The living room” turned out to be a hall with a reception desk and a coffee maker with tea and coffee. This was the shared kitchen for 5 or 6 rooms. The description does not indicate that the kitchen is shared (see attachment).
Young manager of this hotel, Daniel told us that there is probably a discrepancy in translation from Italian – they meant “one room with the bed”. And here was another discrepancy - in understanding of hospitality. We were told - if we are not happy, we are free to go elsewhere, he doesn't want to see our faces anymore. My husband and I would do so, but Daniel refused to return the money. He said he would only refund the money if he rented the room to someone else. It was clear that on the same day it was impossible. We were too tired from our transatlantic flight to call airbnb and look for another place to stay. We had to stay at Daniel's place.
I must say that the room was clean, ready by 12 noon as promised, and it was a convenient location in the center of Rome. The room was located on the 3rd floor with no lift (in Italy 3rd floor means 4th), but they helped us carry our luggage upstairs. There was no soap in the bathroom, which we never received during those four days. In any case, there was not even a soap dish in the shower.
We were promised that on the day of departure we could leave the luggage at the hotel for a few hours. At 9:30 am Daniel or one of his employees was supposed to be on site (their working day begins at this time). In fact, there were no staff in the entire hotel (we went around two floors) at that time. I wrote an SMS and called Daniel, he did not answer, we waited a little more. Since we were afraid to leave our luggage unattended in the lobby, which we shared with 5 other families, we had to carry our suitcases down the stairs, call a taxi and take things to the train station to the luggage room. Because of this, we lost the money we paid for storage, lost two hours of our time in Rome and missed the tour that was scheduled for this morning.
Please be careful when booking this hotel. Perhaps this room is suitable for one young thin person without luggage who needs to spend one or two nights. The room for a family of 2 is too small and uncomfortable. Not to mention the manager's behavior is unacceptable.