Massimo is an outstanding host! Right after we booked his apartment near the Colosseum in Roma, he welcomed us and began communicating with us to find out whether he could assist us with transfers from the cruise port, train station or airport. He even gave us suggestions with booking tours. Massimo was at the Airbnb on the arrival date, showed us around his beautiful apartment and was always available to help us by setting up taxis to places around Rome as well as giving us restaurant recommendations. The apartment itself is quite lovely and generous in size with beautifully appointed bathrooms and a fully outfitted kitchen that includes a clothes washer! The apartment is just a stone’s throw away from the Colosseum and many restaurants and cafes.
Massimo went over and above expectations when the girls renting above us let water overflow their bathtub which began leaking into our apartment and caused a power outage. We contacted Massimo and in less than 30 minutes he arrived to assess the situation, contact the landlord above us and coordinate getting the power back on. What could have been a disaster was promptly remedied by his quick and decisive actions.
Any good host can handle the routine issues; however, an outstanding host can promptly take care of the unexpected, and Massimo did just that while remaining cool and calm! Our next stay in Roma will definitely be in this apartment with Massimo!