Giovanni was very nice and helpful with questions. He has some very good tips for restaurants and answers very quickly. The room was ok, we didn't use the wardrobes and the balcony but it has a nice view. The check in was without Giovanni but he sent some instructions so it worked smoothly.
I personally found that the room and the bathroom haven't been cleaned for a very long time. The floor was very dusty, so walking without shoes was not an option. The bathroom was worse. The toilets were very unpleasant to use and I wouldn't sit on it without any cover. Some toilets in public bathrooms are cleaner. Now I understand that there are more people staying and such a villa needs maintaining but why the 12 euros service fees then. The bath was stained as well so I took a shower with flip flops on. Fortunately we stayed not long and spent all the time in the city. By car its around 20 min, very convinient there are several gas stations around.