First of all, we can't stress enough how much we loved staying in this apartment, location and comfort was a 5/5! The area is amazing, plently of great places to eat and very quick & easy to travel to the centre. However we had booked this place for almost 2 months, so spending quite a significant amount, and there were a couple of things that missed the mark for us:
1. Check in - as we were flying to Pisa, we needed to get a train to Roma. We informed the person on text, who'd asked for our arrival details, of this and that subsequently we'd be arriving after the check in time - they said this was fine. When we arrived we found out the person we'd been messaging was not the host, and they had no awareness of how long we were staying and they told us we had to pay a €25 cash fee for arriving late, which would had been fine had they not told us our late check in was okay.
2. Cleanliness - overall this was a clean place, hoovered, clean kitchen, clean sheets etc. But the bin was still full from the previous people, and the drain was blocked - the first few showers the water came up to our ankles which led to us cleaning out a drain completely filled with thick black hair!
3. Communication - We never had contact from the Host until the last night which simply said 'hope everything is in order tomorrow at checkout, after 45 days hope there is no damage!', which we were quite shocked by. Half way through our stay we had asked the host on the Airbnb app for some extra sheets and towels (because of the length of our stay) and a new person answered on whatapp, saying we could either pay for a cleaner or pay for a replacement?! We fought back and they then said we could have them as long as we didn't damage the property. I will say that person did help with boiler issues and a power cut which was helpful! As well as this, the cleaners arrived at 10:45 the day before our final day - they rang the doorbell twice then let themselves in before we had a chance to answer, claiming we were supposed to have checked out - we had to get the booking up to prove we had another night! We were also shocked we never had a message from the host to apologise for the mix up!
All in all, although the above was very frustrating, it didnt take away from how much we loved staying in this apartment and would still love to return!!