It is with great reluctance that I write this review of Guglielmo, but I am compelled to after our experience. My family and I stayed at Guglielmo's flat during August 16-22, 2019. Renting a place in a foreign country through the internet was a concern, but we were comforted by the fact that Guglielmo had a 5 star rating.
Unfortunately, Guglielmo did not live up to his rating. While Guglielmo was very responsive and kind during the booking process, he did not maintain the same level responsiveness and kindness after we saw a cockroach on the kitchen counter. As anyone can imagine, seeing a cockroach on the very counter where we prepared food the night before was extremely distressing. I took photos of the cockroach (both alive and after I killed it) and immediately notified Guglielmo. Disappointingly, Guglielmo did not respond until after we checked out and made no attempt take responsibility.
After getting home, I messaged Guglielmo to ask for a reasonable compromise, but Guglielmo responded with a form response saying that because I had already checked out, I need to go through airbnb's resolution process. I did just that. I made a formal request through airbnb, but after 4 days, he did not respond. At that point, I was forced to go through airbnb's dispute resolution process. It was only then that Guglielmo responded. But instead of taking responsibility for the cockroach, Guglielmo blamed us. He speculated , with no evidence, that the cockroach may have been introduced into his flat because we may have left garbage on the terrace. In other words, according to Guglielmo, garbage left outside somehow caused a cockroach to come inside and climb onto the kitchen countertop. This is patently untrue and rather outlandish.
The flat itself is in a great location and the description is generally accurate. However, seeing a cockroach and dealing with Guglielmo thereafter was extremely disappointing. I strongly caution against renting this flat.