The apartment was great, but Francesca was so so so wonderful. I planned to meet her during the day to pick up the keys, but I was unable to communicate my arrival time without wifi. By the time I got there she was in a meeting, but she managed to get out for a few minutes to give me the keys and even tell me which bus to take to get there. That night I lost the keys to my luggage lock, and Francesca helped me pick it open. There was a travel strike during my stay, and she was kind enough to drop me off at a cab stop on her way to work. Great hostess :)