Marco is very friendly and great to deal with before arriving. Fabio was the one who met us promptly when we arrived and was most friendly and helpful! He showed us where we could go and sent us a recommended list of eateries and gelaterias which was very helpful! The apartment is wonderful, very neat, clean and well located. It made walking to attractions feasible! It has all the basic amenities and had the most comfortable bed which was a bliss to sleep on. The internet can be a little patchy at times but that's easily sorted out by unplugging and re-plugging the modem. It does get a little noisy at night too but if you close the windows it'll shut most noise out. Though there is no lift in the building the climb isn't too bad. We thoroughly enjoyed our stay in the apartment and would not hesitate to return to it when we're next in Rome! Grazie! :)