The flat is in a great spot. The restaurants downstairs are wonderful and the staff super friendly. It's a nice apartment and clean. Luca was very helpful and informative, telling us how to get there and how much the transportation would/should cost.
We were supposed to be met by his assistant at the apartment but her husband actually let us in. He gave us a very quick tour and that was that. I had to ask where the coffee/coffee maker was, how to use the washer (the detergent was empty and he told me to buy some more for the flat myself but couldn't really direct me to a market), where all the lights were located etc. He was friendly but I get the impression he was a pinch hitter.
We were given one bath towel each and there was one kitchen towel in the entire apartment, no paper towels or napkins.
Overall, a very nice stay just lacking a few details.