The property is amazing and located at city center. It was great stay. I recommend this property for what it is.
However, the host wasn't professional. On the first night, hot water wasn't working. When I reached out to the host, they responded with very unprofessional manner. Here is what they said when I reached out about hot water:
- Me: Hot water is not working. We need to get this fixed now.
- Host: You have to call Daniel +39xxxxxxx. I cannot help you at 10 pm why you have no cheked all things at the moment of check in!!!!!!!???
- Me: He is not answering.
- Host: I cannot help you from home with a baby now!!! I had to check all at the moment of your check in!!! For the heating switch on the ac. Fir the got water I really don’t know!!!!
- Me: I will contact Airbnb
- Host: to reset it they have to remove the white wooden panel under the window in the last bedroom (it's easy...