When part of our luggage did not make the same stop as us, Marco jumped into action to find the transfer van that still had it and got the luggage returned within a couple of hours. Our trip would have been very different without this special piece as it had medical equipment imperative to my husband's health. Marco dropped everything even coming back from his job to help us get this remedied and we owe him a huge thanks! Gracious, kind and knowledgeable - we would highly recommend Marco to anyone.