Carmen was fantastic! Great communicator, No question was too much trouble and very accommodating. The apartment was as described in pics, easy to find just outside the city walls with plenty of places to eat and supermarket, cafes etc in walking distance. She was very helpful with describing places to visit on the map and how to get there. Carmen was happy for us to explore the area after checking out and leave our bags to pick up later, we were all really impressed. A few things had broken after a previous guest - the air con in one room didn't work but there was a fan and it circulated the air between the 2 bedrooms fine. English to chanels was a bonus and great wifi. Breakfast was a great variety, we ended up grabbing a loaf of bread from the supermarket for some Vegemite toast instead.... Yum! I would highly recommend Carmen and the property :)