Just as all of the other reviewer have shared. Manuela is an excellent host. Here are the highlighted review.
1) Communication is superb. She is very quick to response before, during and after arrival. Sometimes, it feel like we were having conversations via Airbnb and Whatsapp.
2) She is super helpful. better than concierge service. She recommended restaurants, help made reservations and even made recommendations on dishes. We had some of our best meals from her recommendations. She even arrange ride from the airport to her place (at our cost) and from her place to our next destination. I have used her services more than I have ever used a concierge desk at the hotel.
3) Very accommodating: We arrived late due to delay in our flights and she was there waiting and even checking on status of our flight. She took the time to show us the place before and the house rules before leaving us to enjoy the place. She even prepared a baby crib/cot and high chair for us because we brought our 1yr old with us.
Things to keep in mind:
1) You are renting an Airbnb so you are looking for the experience of living in someone place so this is not a fancy hotel with all of the amenities. The two bedrooms were very spacious, the tub is huge but the shower is small if you are a big person. I am 5' 7" and 170lbs and it felt snug not tight in the shower. I can imaging a big person might not like the shower. So if you are a big person (morbidly obese), plan to soak in the bath or find something that fit you better so you don't blame Manuela or her great home.
2) You are in Rome and these home weren't build like modern homes so the elevator is very small (3ft x 4ft) and it is ancient. It works very well. Again, if you are very wide and big person and can't walk two flights of stairs, find something else more fitting. The kitchen is on a smaller size typical of big city.
Overall, we had a great experience and love our times here and would come back again. Manuela has been terrific host and was better than expected. She made the trip less stressful and very memorable