Serena is a nice and very helpful host. She speaks good English, therefore there is no communication problem. My luggage was lost in the airport and she helped to contact the airport until the luggage was delivered to us. My purse was stolen and she went to the police office with us. Before the check in, she answered every questions fast. The apartment was big and clean. Also, water pressure and hot water supply was good in bathroom. There are few supermarkets with 5-10 mins walking distance. Around 10 -15 mins away from Rome Termini by bus. We had a wonderful stay in Serena's apartment.