What an amazing location. That is the only positive thing I have to say. Here are the issues.
- Poor communication for check-in (see below)
- No AC (i actually searched by that filter because my wife is 6 months pregnant and she wanted that)
- No iron which was an issue because we hired a photographer to take pregnancy photos and planned to use the iron what was listed to iron our clothing
- Master bed is so uncomfortable we spent the second night on the couch
Read below to see how we were treated upon arrival.
I could go on for a while about this but essentially I sent this message
"We arrive at the train station at 10am
May 23, 2019"
She responded with this
"The apartment will be ready from 12, but you can come at home and leave your bags. If the other guest leaves the apartment early, it will be ready before!
May 23, 2019"
She never said anything about the previous guests leaving early so I thought that meant the place would be ready at noon as she mentioned. Me and my wife who is 6 months pregnant arrived at in Rome at 10 am and decided to hop on a stop and go bus that would eventually stop at the Spanish steps near her place. I told her this and she responded.
"Hello Joseph. You send me the time of check in at 10/11 am. The boy can wait for you not over 12. If you are in late you can make check in after 5 pm. Please let me know exactly the time.
Last Sunday at 11:14 AM"
She also wrote this as I was telling her we would get there asap but it would probably be close to 12:15
"Yes normally the time of check in start from 12. But my message is very clear and says that we received the guest by appointment. if you write me that you are 10 am at the station, I received you in the morning, I give you the keys . I’m so sorry for misunderstanding, but this is an apartment and not hotel, we haven’t reception 24 h.
Last Sunday at 11:23 AM"
This resulted in a ton of stress and me and my pregnant wife running through the streets to get there by noon. IT WAS HORRIBLE. It wasn't like we were trying to get there whenever we were trying to get there when she said the place would be ready.