The host chiara met us upon arrival at the apartment she showed us around the apartment she explained to us how to get about Rome ,and where to get the tram ,buses train and if there was a problem we could call her at any time ,we did ring her when we had a problem with the front door and she explained how we open it .she also booked us a taxi to go back to the airport which was nice she and her sister were lovely people and made us feel most welcome . Thank you chaira