Met us at apartment, told us how everything worked and details of local amenities such as supermarkets etc. Fantastic location so close to eveything so we walked everywhere. Great place for 2 people including lift and air con. Apartment is compact but very comfotable. Eliana let us check out late as there was no one due till the day after. I doubt she can do that every time but it gave us an extra half day of sight seeing.