We had some major communication issues with the host specifically Ana’s assistant.
Started with the hot water not working from the first night. Since it was late I decided to wait and try again the next day and was met with the response that Ana’s assistant will stop by at 19:00 to check out the problem.
So we cancelled our dinner plans and stayed in and not a peep until 20:30 when I message him and he comes by in 20 minutes obviously just woken up with red eyes.
Comes in and proceeds to check the water tank which apparently is working fine. He didn’t even turn on the water in the kitchen and shower to check.
I decide to trust him and try out the shower in an hour and lo and behold no hot water again! Message him and he says and I quote “When you opening if you rotate all the way on left is still warm” so..am I a retard that didn’t turn the handle on the water that is marked red for hot? 😅
So I tell him you can come try it yourself and he comes by again and is absolutely befuddled that the water is not hot..(you and me both buddy thats what i was saying this whole time...)
Then its our last night i obviously still wanted to get this resolved and I message him again and he says he is there at 12 PM with the repairman trying to get the water fixed. Thanks a lot for the notice and getting my permission before entering by the way.
Oh and the only reason they had someone over was because their guest on the third floor was having the same issues.
Then Ana comes by and tries to explain to me how the water system in Europe works. I’ve been living in Germany for the past 2 years and have travelled to 10+ countries in Europe alone and never have I had this experience or a host that is so demeaning and trying to explain to me what is obviously an error on their end.
She also said I shouldn’t move the water from hot to cold in between when trying to get hot water..no really? Who would do that really?
I don’t even think its a communication issue because you can convey many things without speaking the language fluently.
On my good conscience I can’t recommend this apartment. Maybe the next guests won’t have problems and it can be nice but this was an absolutely abhorrent experience for us.