On the plus side:

- Sveva is a kind, welcoming and caring person. Even though we didn't get to meet her personally, she arranged a driver to pick us up from the airport for a few euros less than a taxi would have cost us.
- She was forthcoming with dining recommendations.
- The location of the flat was amazing, in the heart of Trastevere, which was our favorite neighborhood in Rome.
- The apartment had a decent size and had all the necessary amenities such as cookware, hair dryer, iron etc
- The person meeting us at the apartment was kind enough to leave us with a useful map, circling where we were.

On the minus side:

- We were presented with a bill to be paid immediately upon entering the apartment for the occupancy tax. Since there was no mention of this tax in the ad, I refused to pay it. I subsequently had to argue with 4 different people explaining why I refused to pay it and that wasn't a pleasant experience after an 11 hour flight. (Spoke with the gentleman who opened the door for us, and then over the phone with a lady named Christina who was the boss of the agency - yes, you are dealing with an agency here - Sveva AND her brother!)
My feeling about the occupancy tax: Although I don't have an issue about paying this tax, I feel that purposely leaving any mention of it off the ad is misleading as it doesn't allow you to properly compare prices with other properties that do include in the price breakdown. We chose this particular location because it was competitive price-wise and might not have picked it if this additional cost had been factored in, thus raising the cost.

- Although I mentioned to Sveva over the phone and several times by text that the satellite TV wasn't working, no one was sent to fix it.

- Upon arriving, and although the place was otherwise clean, we found 2 dead cockroaches on the floor...and 4 more the following day. They were all dead, so maybe something is being done to treat this problem, but nevertheless...cockroaches there were...

- The place was a bit musty, but the air conditioner worked very well and mostly took care of that issue.