After staying two nights in FlatinRome I have to say that the experience was very disappointing. We went to Rome a group of 13 people, and even though the house had enough beds,it was not able to host such amount of guests comfortably at all. When we just got the apartment, at 11 p.m., the first bad surprise was to find out that there was no toilette paper in the entire house. The only contact person in that moment was Patrizzia, the resposale of making the check-in and the check-out. Patrizzia's first reaction was to say that this was not her responsibility. At the end, after minutes of arguing, we got (only) two rolls and the promise that she was letting the owner know about this issue. After the first night, not only this lack was not solved but we were finding more and more problems. There was no soup to clean the dishes and we had to use our shower gel. No ravish bags and no kitchen towels either. No enough pillows or cups and dishes for 13 guests. Regarding the toilette, the bathmats were missing too therefore the toilette floor was completely wet during the whole weekend.
To sum up, the apartment was not as it was shown in the Airnbnb webpage and was not properly equiped to keep the cleanliness for two days unless one buy all the missing items.
During the check-out, we made Patrizia and the owner know about our disappointment. The owner, Massimo, apologized for all and ensured me that it was the first time it happened something like this. We got an oral agreement with him that we were not compleining officially to Airbnb in exchange he did not make us pay the late check-in fee. Now, two days after we left his house, he is sending us a request for not paying this fee trough Airbnb.