Ariele was accommodating and friendly. Directions were great and he met us at the designated time and place. Helped us with the luggage (it's 70 steps up to the building). Luckily we packed only carry-on bags. The washer wasn't working during our stay, so it would be wise to be sure all appliance are in working order before booking. Otherwise a wonderful neighborhood place to stay in Rome, 5 minutes from the Vatican and moments away from grocery, coffee and restaurants. We had a great time.