Ortensia was lovely. Although, the first full day we had no working wifi. Coming from the states, this is very important when trying to plan your days. Also, the downstairs bathroom was unavailable for us to use the first night as the whole downstairs seemed to be under construction. The apartment is not close to many restaurants and a tram is needed to get to the center of Rome. The terrace was amazing, the air conditioner worked wonderfully, and Ortensia was always available for questions as she lives downstairs.