The apartment is very well located, big enough for a family of four, very clean and quite well equipped for a short stay (4 days in our case), except the following few details:
1) The curtain could not contain leaks from the shower
2) No toilet paper when we arrived
3) No soap neither shampoo.
But the worst of all is that we supposed to have an appointment on August 22, between 7pm to 8pm for the check-in, but we could get in the apartment only around 10:30 pm. Actually, we arrived at the address at 7:15 pm and waiting 30 min. before deciding to call Lavinia (contact person). Over the phone, she was frustrated and shouting that I had never advised her our arrival, and however I wanted to explain her she did not want to hear and just telling me it would take at least 2 hours for her to arrive at the apartment. And we all four with 2 kids were staying on the street with all of our luggage waiting for her until 10:30 pm before Lavinia arrived. When she got calm, and I showed her our arrival confirmation email on August 15 and her reply email on August 16 as bellow: ''thanks for the mail
please let me know if will be any delay in your schedule
I want to remind you that after 20h00 you must pay an extra fee of 25€ for the late check in
see you soon,
lavinia''
After reading the 2 emails, she apologized for the mistake and she show her agenda that she forgot to put it in. I felt that her apology was sincere because she felt very bad for our kids sitting on the street waiting for her and I told her the apology is accepted, because mistake could happen!
I write this not to make any big complain, but just for the fact, and we still like our stay!
Siv.