We got there and there was a sign taped over the doors saying that “activities subject to closure” from police so we couldn’t check in. Helen was kind and tried to give us cash to make up for it, but we ended up having to get a last minute hotel for much more expensive. Two additional couples either had their stuff packed up from police or also could not check in.
Not sure what actually happened due to the language barrier, but we lost an entire day trying to figure this out. Not a great start to our Rome experience.