Selfishly I would love to tell you NEVER to stay at Nori BnB based off the experience we had, however, I hope ours was an isolated incident. My boyfriend and I were supposed to stay for two nights at this location but unfortunately had to find our own accommodations for the second night (more on that shortly). The location is great and only a short walk away from the colosseum and is also close to the main train station which makes it easy to access when arriving and departing. The room was very nice and clean. The wifi didn't work in the room like it was supposed to- which was a little annoying but not a huge concern. We did encounter a major issue with our booking. I initially booked for one night but confirmed with Anna several times in the weeks leading up to our stay that we would like to add a second night. It was all confirmed over the Air BnB chat with her and she even provided the name of the room we would be moved into for our second night. (I couldn't simply amend our booking on AirBnB as we were going to be moved into a different room for night #2). When we were having breakfast after our first night we asked the housekeeper when to move our stuff to the new room, and we were informed that there was no room available for us. This came as a complete shock to us. The housekeeper was very helpful in trying to track down Anna but she could not be reached. Eventually, we were put in touch with Fabio who also helps manage at this location. Initially he would not speak with us and dodged all of our phone calls. He would only text the housekeeper to relay messages to us, which was not a very mature way of handling the situation. Eventually we spoke on the phone and he admitted his mistake. He said he found us a reasonably priced room by the train station to go to. We googled the place he provided and we read disgusting reviews about it and thus chose not to go there at all. We were only in Rome for 2 days and spent much of that day looking for new accommodations (eventually settling for a hotel at an inflated rate). We also missed the tour we were meant to go on that morning- which was incredibly frustrating. Fabio never once offered to pay for our second night stay (at the BnB he found or at the hotel we settled on) or refund our first night stay, (or even a portion of it). He did offer us a free 2-night stay if we return to his BnB, which was absolutely useless to us at the time. We will not be going back there. We are easy-going people and understand that mistakes do happen, but the way that this was handled by Fabio and Nori BnB was absolutely unacceptable....