Excellent communication. We've spoken to 4 family members that run the business and they were very respectful and helpful.
Excellent location. It's right next (2 mins) to the Termini station which means easy access to bus to attractions, subway to Vatican, and trains to nearby cities.
Room was clean. Powerful air conditioning. There's elevator to your floor.
Please note that:
Even though the host indicated breakfast on Airbnb listing, it is NOT included and it costs an additional 8 euro per day. Nowhere was the cost written in the Airbnb description. Wifi was very unreliable and spotty. You could be using the wifi well then it quits on you all of a sudden twice in an hour. Sometimes you cannot even connect to the wifi.
Conclusion: This is an absolutely fantastic place to stay in Rome. I would recommend this place to anyone and would stay again if I ever revisit Rome.