Quite disappointed
We would like to give this accommodation and hosts around 1.5 out of 5.
I can start from positive sides as there were some. Accommodation is located quite close to city centre and metro station, which makes traveling around Rome more convenient. Another one is air conditioning, which helped us survive Italian heat of mid July. It also has quite nice view on Tiber. Over all this apartment looked nice and bright with beautiful balcony.
Next to the cons. First, it seemed like no proper cleaning was done for our arrival. In the bathroom there was some dirt and dishes looked stained. We also did receive only one duvet cover but we were using three duvets (they were also put into the couch and we could not find it at first). Thus, we were only given towels and bed covers with old stains. I understand that no one needs much while sleeping in Italian heat, but with conditioning it might get much cooler in the rooms and some of us got symptoms of flu quite quickly. There were few small minuses as broken shutters on bedroom window, no iron or kettle, and no water left when we arrived (we travelled with airbnb quite few times and we always received at least some bottled water which was quite nice).
To the major negative situation. We were instructed to enter from one entrance on our arrival through filmed video and written instructions. We did not understand why we should enter from this side, as it was not our initial address but we still got into the apartment just fine. Problems occurred when we understood that non of our keys could open the front door, from which our hosts instructed us to enter (it was luckily open on our arrival, thus we did not have any problems with it at first). We wrote about it to our hosts, who responded that it could not be locked and we should try pushing it harder (it did not work). One evening we returned quite late and door was closed, we did not have any other choice than climb through the fence on the other side of the building and enter the apartment this way. We wrote about to our hosts, who then responded that actually our keys should open the front door, which is completely contradictory to their previous answer (keys still could not open the door). This whole situation was unpleasant and brought as a lot of inconveniences. At our last night we tried our keys for the door of our initial address of the airbnb and it actually worked. The thing is that our hosts did not tell us anything about entering through this door and then we asked about it again, they told as something about construction works going on in the building but did not explain this situation any further and we did not get any answer for our questions.
It might have been a great stay if hosts cared slightly more about the things going on in the airbnb and about their guests.