This was a very frustrating and disappointing experience! My daughter and I stayed in five different places on our trip, and this was the only one we had issues with. The biggest issue was the lack of communication and the ill treatment we were given by the host, Marco. Eleven days prior to our stay, I tried to check in with Marco confirming the details of check-in. I didn’t hear back from him, so I tried again two days later. Apparently he responded two days before our scheduled stay, but I was in the Tuscan countryside without internet access. Not having received a response from him, I had my husband contact him for me while I was on the train to Rome. In that message, Marco specifically asked that I communicate via text upon arrival at the train station, so he would know when we would be at the apartment and could meet us. Unfortunately, he was late to the check-in, and we had to stand there waiting for him. Then he failed to explain how to use the safe, air conditioning etc. I texted him for help, but he never responded. A big issue we had was that we were without hot water for the entire three night stay. Since I couldn’t get a hold of Marco via text, I finally reached him through Airbnb. He said he or his brother would be coming at 8:00 p.m. to fix it and wanted to know if we would be in, so we agreed to wait for him. When no one came, I tried to contact him again since we needed to get up early the next day for our flight. By 9:30, I finally got a message from him saying that his brother was stuck in traffic and that neither of them would be coming to fix it. He said he was sorry for the “inconvenience”, and by way of apology, would give a discount on the next visit we would have with him. Why would I want to stay at Marco’s place in the future, given the experience we were having? Since that was of no value to me, I asked if he would pay for transportation to the airport which we had previously set up with Marco and his “associates” who run a shuttle service. He told me he couldn’t cover the cost outright, but would arrange to credit me through Airbnb. When I asked him where we were to meet the driver and how to recognize him or her, he simply answered “out in front of the building” which was of no help. To clarify, the apartment is located in the back along a small side street. In the front of the building on a main street, there are shops and restaurants. I wanted to make sure what he meant by “front” for this reason, so I asked him to clarify which street he wanted us to meet the driver on. He rudely responded with, “As I...