Frederica was amazing. We arrived to Rome early and she let us drop our bags at the apartment and was very helpful.
We were supposed to stay six nights but learned of a death in the family shortly after we arrived and we had to book flights back to the US for the next morning. She cancelled the rest of our nights at no charge even though she didn't have to.
She was very kind and supportive and we can't thank her enough. Highly recommend her and the apartment. Thanks again Frederica.