The apartment was nice and the location was great! The only problem we had was that we initially asked when we arrived at 10am if we could go straight to the apartment to check in a little early and leave our things. Paola said we couldn't, but she didn't make it clear that we needed to be there right at 12:00. In the meantime, we went and did some other things. We wanted to maximize our time as we were only there for two days. Then, at 12:00, I sent a message to Paola telling her that we expected to get to the apartment at 12:20ish. She immediately called me and wanted to know where we were because she had somewhere she needed to be. So we went straight to the apartment and when we got there, she scolded us a bit, which I thought was unprofessional as we had never agreed to an exact arrival time, like I said. But that was the only problem. After that, she showed us the apartment and told us that we should let her know if we needed anything. She was friendly and helpful. Another problem that occurred that wasn't Paola's fault was that the Internet was out in the area so we didn't have access to WIFI there.