Raffaella was not in town to receive us, but he had his mother in law meet us at the flat. Marianna was very helpful and gave us all the information we needed. Raffaella was available through text with any questions we had. He contacted me to see when we would be arriving and was flexible with times, since we were coming in on a train from Naples and did not have exact information. Also, Raffaella set us up with their own wonderful babysitter Gulia, we were so thankful to be able to go out one night without the kids. The flat is literally 2 blocks from the Pantheon on this sweet little piazza. The building is very safe and secure with lots of light and blackout shutters too. We had 9 people in our party and we had plenty of room. The kitchen is huge and easy to use. The place was nicely decorated, well organized with labeled trash cans and how to use the shower. If you are a lite sleeper, be warned that restaurants are all around you till late at night; This did not bother us, but I think you should know. Also the flat is a two story with a spiral staircase leading you up. You have the option to exit the house and proceed up to the second story with and exterior staircase. We have two families that included 5 children youngest 3. I would not recommend new walkers 2 yrs or those who have trouble walking to stay here. The bedrooms are downstairs and kitchen and living room upstairs, all very spacious. We came in August and the air conditioning was only downstairs, none upstairs. I would advise not to go to Italy in August, its hot and most small businesses are closed for holiday. If and when we return to Rome, I would love to stay at this flat again preferable in September. Lovely lovely home.