We did not get to meet Mariapina the in person but she always replied to my inquiries and Paul was also very helpful. We had issues with the WiFi and the solutions provided at the beginning were not working. At the end the WiFi worked and our 2 teenagers were very grateful! The appartment is somewhat small for 4 people BUT the location is great! We had a wonderful view to the Pantheon and we walked almost everywhere from the apartment. We would definitely stay there again!