Massimiliano property was as expected from previous reviews however the host herself was quite the contrary. She is incredibly rude and heartless to arriving late(regardless of the reason such as our airplane delay of 6 hours) We were charged 30E. She is awful at responding(reading sent messages and taking over an hour to respond) as well as ignoring all my calls and worst of all once answering a phone call she failed to utter a single word. She lied to us about refunding our late arrival only so that we could stay the night and be unable to request for an Airbnb refund within the first 30 minutes of arrival. The late fee seems ridiculous considering that the key is left across the road at a cafe open 24/7. No need to scrape more money out of your guests. The host never showed us around the property so understanding how everthing works is left to the guests. I would strongly recommend that you find an alternative to this property, my girlfriend and i are airbnb regulars. This was the worst experience we have ever had(this was a surprise for my girlfriends birthday) And Massimiliano was the rotten cherry on top!