Francesca was easy to communicate with and accommodated us well when our check-in changed from 5.30 to 7.30pm when our train was 2 hours delayed. The apartment itself is in a charming street and very central to Rome's attractions although it is worth noting if you have mobility issues that it is in a steep/hilly area of Rome, so to get into the city centre or to restaurants you have to use some long steep flights of stairs at the end of the lane down to the street below and then have to climb them again to get back to the apartment. The room is stylish and has a great vibe. Kitchen is tiny and a bit lacking if you want to cook/eat there. Only one bowl, so you'd need to share your cereal or soup :) The place seemed to have been cleaned fairly rapidly, and the oven not at all - burnt food scraps and leftovers in there was a bit gross. The cleaner checked us in and unpacked the dishwasher and put things away when we got there. The internet /wifi wasn't working when we were there, and as it was our last night in Italy, our international phone credit ended so we couldn't order a cab for the airport in the morning, contact family etc, or even contact the host for her to try and rectify it. Stylish, place looks great in the photos but I probably wouldn't stay again.