It took weeks to get an answer to a simple question. Also, they canceled our original location and rebooked us within 24 hrs of arrival across town. We wanted to stay near St. Peters, but instead we were near the coliseum and in a less desirable apartment. I am currently in an Airbnb dispute over the cost difference as no compensation was offered for the inconvenience. Beware. Otherwise, they did let us arrive early and keep our bags there while they cleaned. It was a good stay for 5 people for a night. Wouldn’t want to stay longer.