Positives:
The location is great, very central to everything you may want to see while in Rome.
Communication was good. Francesca replied quickly to all questions, she was helpful with directions and arrangements to the airport. Her cousin, Gabrielle, met us for check in and was very helpful and informative about the apartment and the area, although 20 mins late meeting us.
Negatives:
Cleanliness - left a lot to be desired. Although advertised as a non-smoking unit, upon arrival we were overwhelmed with the odor of cigarette smoke. Gabrielle did apologize and told us that the previous guest had been smoking inside. However, if we were informed of this before arrival (like we should have been), we would've cancelled our reservation and booked elsewhere.
Beyond that, the bathroom was dirty. The shower curtain was badly stained and smelled of urine. The counter was covered in water upon arrival. There was a washing machine, but no laundry detergent (crucial after traveling for 2+ weeks). The whole place could benefit from a very deep clean and dust. Lastly, the apartment was advertised as two bedrooms - the second bed had no linen.
Overall, we were really disappointed and this was one of our most expensive stays in Italy. If Francesca worked on these issues it could be a nice place to stay.