We stayed at the house for a week. The house was clean, and we checked in right after arriving even if it was half an hour after midnight. There is a small supermarket across the street and the nearest metro station is 800meters away. It takes around 35 minutes walking time to Colosseum area.
There is one air-condition unit only at the bedroom upstairs while the whole ground floor where there are the living room, kitchen and the other bedroom had nothing when most of the days the temperature was over 35 Celsius degrees while some days it reached 39. One of the beds at the downstairs room was a camp bed. We also had difficulty adjusting hot water during shower. It took some time to get hot and after a couple of minutes it got cold again. We were told not to use water anywhere else at the house during shower, but nothing changed.
During our stay we respected the house, we treated it like ours left it at our check out tidy and clean. However, during our stay while I was closing smoothly the bathroom door upstairs one of the metal knobs got off in my hands. It was only glued at the door hole and not screwed or firmly fixed to the door. The same happened with a towel handle at the downstairs bathroom. It got of the wall while hanging the towel. We considered these incidents expected in a house which is in constant use by so many families and guest and there was a need for maintenance. Also 2 dishes were broken in the plate holder as the concave dishes did not fit well and fell on top of each other when lined.
We had the intention to report everything and explain what happen at the host at our check out. A day before our check out we asked if someone would come to handle the key and we were told to leave the key on the table. Then we mentioned that both the bathroom knob and towel handle got off. We had no answer, and no one came during check out.
A few hours after checking out, without having the right to be heard, I found a review and a damage request for 100 euros for breaking the bathroom knob, the towel handle and 4 plates. I declined the damage request because the items needed maintenance and did not broke because of inproper use or bad treatment while the plate counting was not accurate.
It was then that I was told by the host that there were charges for checking in at night and using the towels and washing machine which I was not asked to pay for, and it was fair enough to pay for the damages since I should report them earlier. These charges were nowhere mentioned on the house page and time doesn’t change the kind of damages and who is responsible for their repairment.
Right now, the whole issue is at the Airbnb resolution centre.
This experience was very upsetting and frustrating and left us with a bitter taste from our holidays.