What would have otherwise been a splendid trip in Rome was tarnished by the unethical, unprofessional, and seemingly threatening behavior at Roma2b.
On one night of our stay, we spilled a glass of wine on the bed. We initially tried to soak up the stain with a towel, but believed more thorough cleanup would be handled by the staff. In our experience at other luxury accommodations, this is generally how it is handled (for reference, Roma2B advertises itself as an "Unconventional Luxury Accommodation" on their website: http://www.roma2b.it/en/).
When the staff came in to clean the room, they messaged us asking what happened and we explained the spill and apologized. During this conversation, they informed us that the mattress and sheet were damaged beyond repair and that we needed to pay 100 Euros for the replacement of the mattress and sheet.
At this point, we replied that we would handle it ourselves when we returned later that evening. Upon arrival, we were very easily able to remove the stain from the mattress. Since we were able to remove the stain, we did not think 100 Euros was justified for one sheet. Had we not been able to remove the stain, we would have been willing to pay a fair price.
Upon checkout, we left more than enough money to cover the amenities that we used. Shortly thereafter, we received a seemingly threatening and very unprofessional message from Roma2b indicating they did not think it was a good idea that we did not leave the cash they demanded in our room.
This is when Roma2b made a claim through Airbnb reporting extensive damages that had not been disclosed to us, now totaling 400 Euros, instead of 100. Included with their claim were pictures of the mattress with the wine stain, but failed to include pictures of the mattress with the stain removed, which is what it looked like upon our check out. This is fraudulent and unethical behavior.
We sent the pictures of the mattress with the stained removed and our conversation to Airbnb so that this unprofessionalism and fraudulent behavior will not persist on this platform.