This was my first Airbnb experience and it far surpassed my expectations. The communication before and during my stay with the host(s) was outstanding. Carola (primary host contact) was great, she answered all of my questions really quickly and thoroughly. She organized airport transfers for me that went perfectly, freeing me from the stress of arriving/departing. I just got to Rome, was picked up and dropped off at the apartment. The driver contacted the host en route, making my arrival run perfectly. The owner, Roberto, was beyond friendly and helpful. He made himself available to me 24hrs a day for advice/guidance on my visit. He lives just downstairs so extremely convenient. Regarding the apartment, its....perfect. Its in the heart of the tourist sites, on the roof of the building, overlooking the entire Rome skyline. Its extremely private, with a HUGE terrace that is only accessible to me. Sitting out there watching sunrise/sunsets was unreal. The apartment is quiet and safe, extremely safe neighborhood, in a secure building. The wifi was fast and free, allowing me to upload pictures and stream movies if desired. It has a fully equipped kitchen (with a nearby market). The apartment is reached via an elevator, but does require one final set of stairs, then a few more stairs outside to reach the apartment. I brought my bicycle along, and was still very easy to get it up/down daily. I stayed in the apartment for 9 days, and everything about it was just what I needed/wanted. I cannot say enough great things about this apartment and the hosts. Thank you for an amazing stay!