The cleanliness standards were not met. The twin beds didn’t have pillows or sheets on them. When we asked for a blanket she suggested we turn on the heat. There’s mold on the back of the fridge and the shower doesn’t drain so you’re standing in dirty water. Stains on the pillow with no spare case in the apartment. When this was brought to her attention she responded with a really bad attitude. I’m honestly embarrassed to even write this, I’ve never in my life have a left a bad review. A simple apology for the miscommunication would have been enough for me to go on my way. Massimo was amazing though!!!!!