Our stay at Emanuela’s was not one of the more favourable AirBnb experiences we have had. The utensils were dirty with dried brown guck and dried saliva. The temperature of the apartment was rather cold... with that being said there is an Air conditioning unit. Being from Canada, air conditioning units only produce cold air and after messaging Emanuela we now know it heats as well.
Next, the bathroom had a strong sent of urine that was very overwhelming around the toilet. Emanuela responded saying that the drain produces this horrid smell, and that the washroom is always cleaned.
We arrived very late in the evenings and were up very early in the mornings, making it nearly impossible to contact Emanuela about our complaints. Once we did so, she was not helpful and didn't end up solving any of our issues.
The apartment is also located in a university town, making it very loud at night. The wifi was extremely slow, and we were disappointed that we couldn’t even FaceTime our families back home as it would instantly lose connection.
We gave her a chance to rectify the fixable complaints, but she didn't provide any assistance, other than saying that we should have mentioned our problems sooner.. but she also failed to reply to some messages. Overall, I would not recommend this AirBnb for people looking for a clean, comfortable and convenient location to stay while visiting Rome!