It is not recommended for tired tourists after long journey carrying heavy luggage as the apartment is on 6th floor with no elevator and very narrow stairs. We must struggled with two heavy bags to reach the room. And it was nightmare for my kids to come over these 6 stairs each time we come back to the apartment after hanging around. Vikey works, it is very easy to find the room key. Francesco is responsive and always in touch. The apartment is exactly the same as shown on airbnb, very nice decorated. You will feel like a local while staying there.