Anna was friendly and made check-in very easy and seamless. It's a good option if you want something simple and more economic. But the pull out bed isn't really much of a bed, it's a mattress topper placed on very uncomfortable springs and is only about 6cm thick. We were woken one morning at 8am by a very loud hammering noise coming from the neighbors apartment that lasted for hours. The walls are paper thin and we could hear the neighbors shouting as late as 11:30pm. As in the description there is no natural light but the wifi connection is good.