Ekaterina made sure someone was available to greet us upon our arrival. The apartment was being cleaned when we got there - but we left our luggage, grabbed some lunch, and were able to get right back in! Ekaterina and Valentina were very helpful, informative, and gave great recommendations! If there was any question or issue, they went above and beyond to help with it! There was coffee, tea, and biscuits in the kitchen for us - and we even got a bottle of wine to celebrate with! Would definitely book with Ekaterina again! Thank you!