Can I give it six stars?
We traveled with two kids (5/7). Cristiano and Romina treated us like we were old friends coming to visit. Communication beforehand was fabulous, Cristiano replies at all hours and checks in from time to time. Also, they let us drop off our bags early (3-4 hrs before check in), helped arrange taxis, and even had a bottle of wine waiting for us at check in. Soaps, slippers, everything a high end hotel has. Plus the location was perfect, near the Vatican and other sites, plus restaurants and caffès. The place was quiet and clean, we slept well.
Like I said, 6 stars.