We found several issues with our stay.
The house rules say there is a Rome tourist tax (€3.50 per person per night) to be paid in cash upon arrival, but Airbnb directly collects this tax as part of the reservation (this info is easily found on the booking receipt, can be googled, and was confirmed by Airbnb support). When Elena asked about it at check-in, I declined and she didn't make a big deal out of it, but it felt like the host was double-dipping and hoping we'd ignorantly pay it again.
The listing itself was sufficient but not as nice as the pictures indicated.
- The front door can be locked from the inside with no way of being unlocked without the key, which seems like a serious fire hazard.
- On several occasions, we had to reset the water heater after having the shower water turn abruptly cold.
- The AC unit in the living room with the sofa bed was not working.
- The toilet was loud and sounded like it was draining throughout the day.
- The elevator is quite small (and the place is on the 6th floor). With a tight squeeze, it can fit 4, which, to be fair, seems par for the course for apartment elevators in Italy.
All that being said, the place is situated quite nicely, less than a 5 min walk from Roma Termini station. Elena was also responsive and accommodating when we had to change our check-in time.