Nicla was very responsive and kind before and during the stay. She welcomed me in person at check in and showed me around the apartment and where things were. They also prepared a booklet with things in the neighborhood. The entire apartment was very clean and stylish. The bed was incredibly comfortable! The Nespresso machine was a lovely touch. It had everything I needed for the 1.5 weeks I was there. It was located on a street full of shops and it was less than a 10 min walk to the train station. It was a pleasant stay and I would stay there again!