We didn't meet Flavia but did meet her friend (I can't remember her name, sorry) but she was SO helpful in every way. She gave us some very good tips even telling us of the places we should go that won't overcharge tourists. :-) The place is exactly as it is shown. Everything is new, the bed was comfortable, it was quiet which is very important when you are busy during the day and need a good night sleep. We loved everything about it. Would definitely stay here again.