Francesca is absolutely lovely! She replied immediately to all messages I sent to her. There was no coffee maker in the place when we arrived, and she ran out immediately and bought one, tested it out, then dropped it off. The room is really comfortable and has all you need (except a knife to cut things like fruit, cheese and bread). It was awkward to have to lock the door with the key from the inside first, and then turn on the lights, but we figured it out. The location can't be beat.