Stefano was always quick with responses. Checked in on us as we arrived at airport. (Even offered to help book car from airport to apartment beforehand.) We were met by him and Giarda at the door and took the elevator to the 6th floor apartment, and shown the rooms, and the big rooftop patio.
They've stocked up the fridge with milk, juice, jam, butter and even bacon as well as supplied tea, coffee and breakfast items eg oat, bread, muffins and cookies.
Gave us pointers to places that served gluten free food, direction to closest metro.
Would suggest others to not hesitate to contact Stefano for any addition amenities necessary eg extra pillows or towels.
On check out, we were able to leave luggage until 1400, just as the next group of people arrived to check in.