Paola was very responsive, and was very accommodating. On our first night, we found ourselves sweating because the a/c was broken so we had to go to a hotel the next night..The technician was sent out the next day and they let me know that they had found the issue, but if it breaks again that the issue would be the whole machine. We had one night of good sleep and then it broke again, Paola offered a 20% discount per night that it didn’t work which was 4 nights which was fair. I also did some laundry and the machine wouldn’t dry so I just gave up and hung everything. They also advised the people prior to us did mention that the a/c wasn’t as cold but nothing else. I would’ve liked for them to let me know of the issue instead of me finding out, and having to go to a hotel. Other than that, the apartment was very well located and was fully equipped! Alex was very nice and even gave us some suggestions, as well as Simone the very first day. I would definitely recommend this place!