We were not able to meet Laura during our stay; however, that did not prove to be an issue at all. Laura was excellent at communicating throughout the entire process and responded immediately and effectively to all my questions. She helped provide a ride from the airport and we had no issues during the course our stay. The apartment is small--perhaps smaller than the pictures depict, but the location is great and Laura's tips about restaurants were perfect. This was our first AirBNB and Laura has set a very high bar as our concerns related to this stay were twofold: (1) ease and success of finding our apartment and getting checked in; and (2) location to the core tourist spots. With regard to both of these issues, Laura and this location were ideal. Our experience was superb and we have no regrets.