Roberta was fantastic! From the time we started our communications to when we were in Rome Roberta was available. The apartment was gorgeous. The first thing I noticed when we stepped into the apartment was how clean it was and smelled lovely. Everything you need and more is available in the apartment. Roberta has tastefully decorated the apartment, and was so well stocked with everything you need for a family. Our 3 year old boy was quite sick when we arrived and Roberta was so helpful with calling a Doctor to our apartment and advising where closest pharmacy was. She then kept in contact to make sure Charlie was ok. The location is amazing being so close to Colosseum you can see it when you look out the window! There is a great supermarket across the road that has everything, and there are lots of restaurants and gelato in the street. If I could sum up Roberta and her wonderful apartment in one word it is "thoughtful". We had such an amazing experience, and only wish we could have stayed longer!