I'll start with the more positive aspects. The apartment fairly comfortable. The living room has comfy chairs, good size tv and service. the dining room is ok but dark, like the living room. The apartment doesn't really have any windows to speak of. You get a rooftop patio and lose out on any views or nice windows in the apartment. The patio on the roof is ok but not really comfortable and in the summer in Rome the last place you'll want to be is on a rooftop patio in 40 degree heat. The kitchen is well equipped as far as equipment goes. However there isn't anything beyond hardware there. You won't even find salt and pepper there which I find shocking for a supposedly upscale apartment. I would have thought at a bare minimum you would get salt, pepper, olive and balsamic vinegar being in Italy. Being 'upscale' all that and a spice rack I would think would be par for the course, I don't think I have ever rented a place that had nothing in it like this.
The main bedroom was comfortable and all the rooms had good air conditioning which is key in Rome in the summer. The upper bedroom as you can tell from the photos has a very low roof on one end of the bed, being right under the roof, so it's not ideal but ok. Internet service up here limited as the router is in the living room, downstairs. The main bathroom is good( I had one issue I'll mention later). The maids come every few days, which is nice, they change the towels after a few days which is again nice.
Now the challenging part of this apartment for me. First off the internet was incredibly slow for me even in the living room right next to the router. if I go the main bedroom ( a mere 20' away) I had 1mb/s service, which I have not seen in what 20 years? The upstairs room had nothing. I asked the lady who opened the apartment for us for another WIFI log in in the building which had a similar name so I figured it might be connected by the same owner. She said she look into it but nothing happened. Finally a couple days went by and I pestered her again, she then asked the concierge and they were on holiday so once again we had to wait till the next week. By the time my trip was almost over, they finally came and gave me the password of the other network which was 10x faster than the useless network we had. They also came and changed the router which then made our network work as well. sadly as I said this was like 4-5 days into our trip and our stay almost over.
So I am very disappointed in the level of service from the manager here who really didn't seem to care or make an effort. I messaged the owner Boris about this issue, as well as about the shower head in the main bathroom that wasn't connected and all the water just ran over the edge of it. (BTW they fixed and replaced the shower head here too on the day they fixed the router, just way too late. ) Boris never ever got back to me. Finally, being annoyed at Boris's apparent lack of concern, messaged Airbnb and asked them for help. At this point I asked for some money back on the issues. Boris never got back to them either so they continued to deal with this for a while with Boris. I finally got something back from Boris, or I am supposed to. What really shocked me was Boris told Airbnb that he felt no responsibility for the internet because his listing simply said he WIFI he didn't say what speed it was I.e.: whether it was actually worked and covered the apartment (which it didn't). I couldn't believe he said this and I was shocked that Airbnb would tolerate this behavior. I hope to never rent from someone with this attitude again, I guess I have been lucky in previously finding some great hosts and caretakers.
This is listed and certainly priced as a luxurious apartment, for the price of this place you should have everything working perfectly and if not someone who is willing to deal with any issues. I certainly feel I should have just got two hotel rooms which probably would have been half the price and way less stress.