Michele had someone meet us at the property and review the details of the apartment, which we appreciated. The location was ideal - just a short walk to the Colisseum, the subway station and many, many nearby restaurants and shops. I had an unfortunate accident while walking through the city, fractured my foot and needed help finding medical care. Michele was an amazing source of information and support as we navigated the health care facilities in Rome. He also scheduled a car to transport us to the airport when we left the city. His concern and support were amazing. Much appreciated!