This was perfect for our one night in Rome. Our flight was delayed and Emanuela was very responsive. She even called to cancel a lunch reservation that we asked her to make in advance because we were late. We didn’t get to meet her in person because we were late but her husband was there to greet us and she was very responsive with messages. Her sister had breakfast for us in the morning and they allowed us to leave our bags past check in so that we could walk around and grab right before our train. The place was very clean and bed very comfortable. Perfect for our one night in Rome!