I typically only leave good reviews but don’t want anyone else to experience what we did. There is a reason why you should choose your place to stay based on the number of reviews and this is the reason why I should have never booked this apartment based on only 4 reviews. The location is ideal and the place is actually cute and could be so amazing if there was more attention to detail and a more responsive host. I had to reach out several times before my stay to make sure the home would be ready upon my arrival. Monica never reached out to me but responded when I initiated. She assured me someone would meet me at the unit when I arrived and nobody was there. I had to call and wait until they could meet me:
The internet didn’t work and had to wait until the following evening for someone to set it up. He arrived several hours late(10pm) but got it set up. It was extremely slow and intermittent and basically unusable. This should have been tested and installed before our arrival. We booked this 4 months in advance.
The Kitchen was very poorly stocked. There was a Coffee pot but it required special filters that we couldn’t find anywhere. Only 3 out of the 4 burners on the stove work. There were no hot pads for cooking and no ice cube trays for making ice and not even sure if the oven worked.
There was No local information left like other Airbnb’s. This was our first time in Rome and it would have been helpful. There was a pamphlet advertising a beautiful hotel in Palermo???
The washer was broken and the part was not able to be purchased until the day we left. We were shown how to use it without the part but didn’t want to risk getting our clothes ruined or stuck in the washer.
The bed was comfortable and the shower was nice. Had it not been for these two amenities, we would have left. I apologize for leaving such a horrible review. Monica was not local and the person she had helping her was in the middle of a family emergency. I am sorry for his misfortune but this should not have hindered our stay.