To clarify, the poor rating is given because of the terrible service provided by Hostmaker, the agency engaged by host to check-in and provide follow-up.
Firstly, Hostmaker sent repeated texts asking me about my ETA and rushing me when I’ve already informed I’ll reach at 6.30pm (since 1pm). I was driving and using my phone for navigation, hence the rush was causing me distress and annoyance.
Heaters in the entire home were not working upon our arrival, and we had to call Hostmaker multiple times to ask for an update. Few hours later, after calling Hostmaker again, we were informed that the technician would reach tomorrow afternoon. We had no choice but to sleep with our jackets on. House manual indicated that the heating would turn on from 5pm, hence why didn’t Hostmaker check that the heaters were working prior to check-in?
The next day, technician reached at 7.30pm when we had expected to return to a house which is warm, but turned out to be still cold.
After the heaters were fixed, everything was great. The location is near metro stations and buses to get to the tourist attractions, and house is huge and clean.
All the time, Elena kept in touch but sadly, we can’t say the same about Hostmaker.