This was a nightmare experience, and I don't recommend staying here. This is my first airbnb complaint after staying in 30+ airbnbs.
Checkin was arranged for 3:30pm. I arrived at the apartment, and there was no host. I called the host to find in very broken english he wanted me to checkin at a commercial baggage storage shop nearby. I went there, collected the key and came back to find the apartment had not been cleaned.
I called, and the host said he would send a cleaner immediately. I asked to be notified when the cleaning was done. The host then became unreachable.
Messages were not replied to, and when I called again on the same listed number I reached a different person who also didn't know who I was and didn't know if the apartment was being cleaned.
I kept going back to the apartment each hour to find the cleaning had not started yet. Still no replies to messages. This process took 6 hours. I was never notified, and the host ignored all messages. I found the apartment cleaned after 9pm.
No compensation was offered by the host, despite not being able to use the apartment until 6 hours after agreed checkin.