Alessandra was very communicative and always ready to solve any issues we had. There was a small problem with the sink which was quickly solved. Me and my girlfriend enjoyed our stay at the loft but there were a few things that could be improved such as the cleanliness of the apartment in terms of both the dishes and cutlery and the place it self as it was dusty and in need of a proper cleaning. Nevertheless, the location is perfect if you’re visiting Rome and the bed is super comfortable! For people taller than 180cm, be aware that the ceiling upstairs is lower than normal and you might bump your head sometimes.