Lorena was very prompt in replies to reply throughout our trip. Location is fantastic. 1 minute walk to the bus stop. Bussing system not user friendly (side note). I would definitely recommend this place. Private entrance and very secure with gate as well as a solid steel door (also extra secure locking mechanism). This was important to me as I was travelling with my 11 and 13 year old kids and my 77 year old mother. I felt very safe here.