Francesco was great on communication and with check in instructions. The room was fine for our stay, smaller than it looked in the photos but clean and modern and comfortable. Avoid a room at the front of the apartment if you can though, I was kept up for half the night with the outside gates slamming, the walls are also very thin so you can hear everyone coming in even if they do seem to be trying to be quiet. There was also an issue with the light switch in our room where it didn't turn off as normal which Francesco knew about but didnt tell us on check in so we ended up waiting up for an hour trying to figure out how to turn the light off!