Due to the way the keys are set up someone was able to access my room keys and began opening my door at midnight my first night. Regardless if this was Francesco’s fault, I felt extremely unsafe right away. When I later went to check on the keys in the box, the code was still in and therefore anyone could have opened up the box. This made me uncomfortable and I didn’t appreciate that he kept trying to make me feel like my fear wasn’t warranted. I also really didn’t like that he pushes you to put 5 stars for everything. If something deserves 5 stars then it’ll get it, don’t try and force people to do it regardless of the experience. Overall the location was good, the bathroom is big, lots of kitchen space and I found it walkable to places in the city. Only used the metro when I had my big luggage.