Elisabetta was amazing. She was always willing to communicate and assist. She helped us storing our luggage while the apartment was ready for check in. The apartment is on a great location, a block away from the metro station and near by restaurants, coffee shops and the Colisseum. The check in process is easy. The room had everything we needed, including a welcome wine bottle. During our stay the TV didn't work, we didn't mind it. It would have been nice to have complementary toiletries. The one thing we didnt like was that we could smell the smoke from the neighboring apartment. Overall a great experience!