Annalu was very pleasant and although we couldn't communicate personally we used google translate and her assistant Angel could also translate. Annalu was willing to go above and behind to help with little things including laundry. The place was very nice and I met some great people including another Traveller whom I spent two days seeing Rome with! Location was fantastic and very close to public transport. Also a very nice area with close access to supermarket and printing facilities. Would definitely stay again.