The service was a complete mess. My parents went to Rome and I was the organizer. The Sonder team at begining replied me often and always on time. But 1 week before the trip they tunred into a complete mess. They didn't answer me, when I sent them all the ID copies and all the information about the flights (for their taxi service), they forgot about everything. After several problems however they offered us to pay the transfer from the Airbnb to the airport, we will see if they will pay for it. But all in all this Airbnb was the perfect choice for their trip.