Lorena was very easy to deal with, always fast to respond and was flexible with my check-in time, that kept changing due to delays in my schedule. We have not met, as I had to check-in later than expected, but everything went smoothly and communication was great. Location is convenient, as there are lots of shops around it. About 1km away from the Roma S Pietro train station, which takes you pretty much anywhere you want to go in Rome.