My dealings with Lorenzo were always pleasant. He was always available with good recommendations or to advise on transport. The place is great for one person, I can't comment on 2 as I was there myself. Lorenzo adds in extra small touches, like bottles of water, sweets etc. which is really nice.
The apartment however doesn't have an ironing board although I have suggested this, it also needed a bit more of a clean and smelt of smoke. It's also a little further out than I expected from my original research and when suggested from Rome Central which makes travelling into the certaina bit of a hassle. Thankfully the e-scooters at night were at hand