HomeTop charged us a fine for arriving after 8pm on the day of arrival—something that was out of our hands due to delayed travel. Having already paid to rent the flat for that day, I believe the guest should have the freedom to arrive when they like. On top of which, we received lots of very curt/impolite messages requesting our ETA, which we were updating HomeTop about as much as we could based on the information that was being supplied to us by the travel operator. It added another level of stress and discomfort to our journey. When we arrived there was no bed linen for the fold out bed, and we had to take pillows from the main bedroom. HomeTop did rectify this by delivering bed linen at the first convenience, but no pillows. On the final day, the cleaners arrived prior to the check-out time to request our bed linen, again causing undue stress and inconvenience. All in all it would have been cheaper and more relaxing to stay in a hotel