I stayed here for about a month, it's not exactly as the pictures show, so take them with a grain of salt. I also had an encounter with bed bugs in the bed but they were accommodating and changed the mattress and did some deep cleaning. Also, some of the kitchen and stove parts don't work very correctly so you need to try to figure out how to make them work.
All in all, they tried to be as accommodating as they could, the apartment is in a very central part of Rome and this is what you pay for.