I'm giving 3 stars because the host and his son were nice and apologetic about the situation and tried to ameliorate things but ultimately we were given a completely different room than we had booked because they double booked the room I originally booked and, from what they said, it sounded like it happened all the time. Here's what happened:
I booked this 2 bedroom apartment with a small kitchen. I booked it specifically because it had 2 bedrooms (we were traveling with a baby who wakes up easily if he sleeps in the same room as us) and because it had a kitchen (I had a lot of baby bottles to wash and it was easier and more sanitary to me to use a kitchen sink than a bathroom sink). When we showed up after a long day of travel, we were shown to a small room with just a bathroom. No 2nd bedroom, no kitchen. So I told the host and his son that this isn't what I had booked. We booked the 2 bedroom apartment. And they said, oh well because we also use Expedia to book the room, sometimes it gets double booked. And that since a family of 4 also booked the room, they gave them the room I booked and gave us a small room, which is not what we paid for or were expecting. When I asked why they didn't alert the people who made the reservation, he said if they asked them to cancel, they would say they didn't want to cancel (which would not have been the case in my situation, I would have been fine cancelling...). And they didn't want to cancel on their end because then they would have to find the person a different AirBnB at a potentially higher rate (and I imagine that would affect their AirBnB superhost status). So I guess they thought we wouldn't notice?
I told them that if I knew I would be saddled with the smaller room, I never would have booked it. I would have just booked elsewhere. So they said they'd ask a friend of theirs who also hosts AirBnBs if he had anything available. He didn't. They offered a refund and to help us move to another AirBnB but by that point, it was late afternoon, we had to put our baby down for a nap and we had walked up 4 flights of stairs to get there with all of our things (plus baby things) and we were leaving early in the morning, so we figured it wasn't worth the effort of rebooking elsewhere at that point.
When I asked for my money back, or at least half of my money back and said I would request it via AirBnB, they said they preferred to pay for our ride to the airport and give me some money back in cash. I assume that's because, again, they didn't want to hurt their AirBnB status.
But I had to write an honest review of our experience because it should be a warning to anyone else who books here -- there is a chance the room you've paid for has been double booked and they've given you a smaller room for the same price (they said all the rooms were the same price but it's very clear to see on AirBnB that the 1 BRs are cheaper than the 2 BR).