Michela and Fabrizio were extremely nice, professional, and communicated well. From the minute I booked my trip, Michela messaged me instantly asking me to send her my itinerary and how I would be arriving. Weeks before my trip, she again was in contact with me. I messaged Fabrizio saying I would be there at a certain time but got lost, and he patiently waited for me and helped me find my way to the air bnb. Fabrizio showed us around the apartment, and continued to be responsive whenever I had a question. I was able to use WhatsApp to communicate with them - they made everything easy. Great stay!