Upon arrival Claudio was very friendly and easy to talk to, entering the appartment Claudio shows you around and tells you the basics of the apartment. Towels, hairdryer, airconditioning and a toaster, kettle, microwave, oven and washing machine are all included! The apartment was lovely and clean and although it took us a while to figure out how to work appliances, Claudio replied to our questions and queries within minutes via text message, really reliable! The Italians plug sockets are different to normal Europeans, they have 3 prongs instead of 2, Claudio has some of these adapters, you just plug your European one into the Italian one! We had to arrive one hour before check in and he was totally okay with that, the same when leaving, he has complete trust in the people staying. I feel this apartment is perfect for young couples who will be out traveling all day and only use the apartment for sleeping in and having breakfast. something to note is that even though it says it's a ground floor accommodation, the flat in actually in the basement, but to get to the basement you have to go up a small flight of stairs, there is no disabled access to the apartment. Overall, a lovely apartment and a great host!