My family and I were excited to visit Rome and stay in Mirellas place, however we did not have the best experience. Mirellas place appears exactly as in the pictures, with the exception of the number of beds, which they change according to how many guests are staying. There was a misunderstanding with this upon check in, as there was one less bed than we requested, but the gentleman that checked us in was very helpful and quickly resolved that issue. The place is very cute, extremely clean, and smells great. The issue started that evening when we tried to shower, we noticed we had hot water for about a minute before it turned cold. We quickly contacted Mirella who tried to give some instructions to fix it over text, but once that did not work she quickly came over, which we appreciated. She saw that it was not working and arranged a technician to come the next day. Over our four day stay, Mirella came twice and sent two technicians, after all of this we still did not have hot water. We had to boil water to bathe, as it is winter in Rome and the water was ice cold. Although this was not our fault, by the third day of not having hot water she seemed frustrated with us when we asked if it would be fixed that day (even though each time she came she saw for herself we did not have hot water) and instructed us to simply not turn off the water until each person had bathed, even though we tried to explain that method didn't fix the issue. Communication was tricky as she did not speak much English, but we were appreciative of her attempts to try to get it fixed. This would be a great place to stay if in the future the host does not take her frustration out on her guests, and obviously when there is hot water again!