Overall, my experience was great. I especially appreciated when they let me borrow an adapter for my chargers from USA. The only inconvenience was on my initial check-in. I rely on messaging hosts in-app with wifi most of the time. This is particularly important with international travel as I don't have cell phone data. The host did not respond to my messages in-app initially which required me to call and pay for international cell phone data. If you have cell phone data in Italy, this is a non-issue.