Silvia, our host was away at the time of our stay but she arranged for another person, Lorenzo to be our point of contact for check-in and anything else we needed during our stay. Lorenzo was super friendly and helpful and kindly arranged for us to have a glass of wine on the roof top of the building which had incredible views. He also arranged our cab pick up for us on departure and helped us with our luggage.
Before and during our stay we were provided with useful information on where to eat, and other interesting places to visit (other than the main tourist spots). The unit was large, clean and comfortable and in a perfect location, close to many good restaurants, great shopping and in easy walking distance to the metro.