Federico provides us with check-in instruction on how to access a lockbox containing our keys - the keys weren’t in it. So we tried to reach his assistant, Alex, but it wasn’t a working number. We called Federico, after the third attempt he answered to coordinate an in-person check-in. After 30 minutes Alex arrived and took us into the apartment, which had not been cleaned. My blood was boiling at this point because if we wouldn’t have incurred a cancellation fee and burned a day, we would have left. Eventually, the apartment was cleaned, but the next morning and our whole trip we were woken up the renovations going on in the apartment below us. Renter beware.