Just stayed for two nights in their Rome apartment.
Communication with Margherita was very clear and quick. And she very helpfully recommended a tour when ours was cancelled.
Met by Margherita who gave us some fab restaurant recommendations, told us the best way to get around and helped us with maps.
The apartment is very cute but spacious too. Lovely little balcony which we enjoyed using as we have a garden at home so are used to outside space. Well equipped kitchen, we had cooker breakfasts and took packed lunches with us everyday. Beds are very comfortable, although I always take a travel pillow with me due to a sore neck.
We wanted to leave our luggage in the apartment after check out and
Margherita was very helpful, even though it was obviously an exception as it was later than planned.
Would highly recommend. Tip for Rome is to be prepared to do lots of walking (20k steps a day) and don’t over commit yourself with tours - we did the Vatican 3 hour tour and the colosseum 3 hour tours - they both overran by 50 mins which can seem like you’re getting better value but there really is a point when you’re tired and not taking in any more information.