Federica reimbursed our first night after we missed our plane. What great customer service. She responded rapidly to emails and calls and the man that gave us the keys was happy to respond to our needs (allowed us to keep our luggage in our room the day of our flight). Our arrival and depart went smoothly. The apartment is literally just steps from the very modern train station. It is a not a far walk from the coliseum. We really enjoyed the neighborhood Monti which is just next door too.