I had several airbnb message exchanges with Maria before we left for Rome; she was immediately responsive and very helpful. Following her instructions, I texted Silvana - the wonderful cleaner and on-site helper. Silvana texted right back and - with her help - we were able to drop off our bags somewhat earlier in the day, so we could see a bit of Rome before the apartment was ready (normally at 3pm). Silvana explained all the little tricks of the apartment (how to use the lock system, washer, dishwasher, etc.)r, found out when we were planning on leaving for the airport at the end of our stay and then arranged for a taxi to pick us up on the morning of our departure. When the time came to leave, Silvana arrived 15 minutes earlier to help us "check out" and get our taxi...she even walked us down to the street and waited with us for the taxi. All in all, the was a wonderful introductory experience to AirBnB...the apartment is in an absolutely great location in Trastevere and Maria and Silvana were a great "host" team.