The apartment was clean, however a relevant detail was missing in the description of the apartment. When we called to point that out, we have been treated very rudely on the phone.
We have called you because on the airbnb website it was not written that the apartment was on the 3rd floor of a building without elevator. Given that we had a guest who has some physical illnesses that makes it very hard for him to reach the apartment, we called you just to get some kind of support or an alternative.
However, you have treated us in a very rude way, and after pointing out that you should have wrote this important issue on the description of the apartment, you have told us to read reviews next time.
Additionally, you have changed the description of the apartment after our call, but luckily we took a screenshot before you changed it. Thus, the airbnb team confirmed to us that you have added the sentence “ Il Santonofrio Gold si trova in una tranquilla strada al terzo piano senza ascensore di un edificio che risale al XVII secolo…”.
We will keep in touch with the airbnb team, who was extremely nice and understanding, to manage this situation.