Several pros which I will highlight -- quick answers to several issues that came up during my stay and Carla did her best to resolve those. Place is very clean, great location and nicely decorated. One major issue during the stay is that they keys didn't always work for the main lobby door (which was a building issue) and I would be locked out until a neighbor came to open the door. A few simple touches I wish would have been in place which include having more than a single tablecloth width towel available, papertowel available etc.. This is priced competitively in the non-budget category thus at a certain pricepoint, these simple touches are very much appreciated.