Let's start with the advantages. Firstly, the apartment location is very good, walking to Venice Square for 5 minutes, to several bus stops for 2~3minutes, basically, we take the buses to all the distant spots; there are also several small supermarkets and restaurants nearby, which are very convenient. Secondly, the house is relatively new, the decoration is fashionable and clean. We all like it. The attitude of the staff members is kind, basically, they can respond to our requests in time.
Next, about the shortcomings. First of all, the design of the apartment is problematic. The two bedrooms on the second floor are not connected. They are arrived by two stairs separately, and the two bathrooms in the apartment are concentrated on the upper and lower floor of the same staircase. As a result, people living on the other staircase have to go downstairs before going upstairs to the toilet, which is very troublesome. One of the stairs is located in the living room on the first floor. It is easy to knock on the head and shoulder.
Secondly, both the dishwasher and the washing machine are out of order. When we used the dishwasher, we found that dishes can not be cleaned. The washing machine had a bigger problem. And it is a story with an unexpected ending.
On the day we arrived, we put three clothes on trial while the staff were there, then we found that the door of the washer could not be opened. The staff couldn't open it too, and he promised that he would come to repair it the next day. The next night, when we got home, we found that the washing machine still couldn't be opened and the door handle was broken and put on the washer. Then we called the staff and he answered that he would deal with it and take out the clothes for us later. They also helped us to send other clothes to the laundry once. But on the fifth day, the last morning of our departure, the washer still could not be opened. So we called the staff again and left a message to the landlord. So far, everything has been normal.
However, the most ridiculous thing is that after the landlord tried to take out the clothes in the washer she complained to BNB that we had broken the washer. It's a real upside-down. Even after our explanation, she insisted on making a claim for compensation. I think this unreasonable words is the most disappointing and unacceptable problem for us.