This apartment and location are wonderful. G and P were very helpful in arranging a shuttle to the place. We arrived exhausted, jet-lagged after a 14 hour journey from Vancouver with our 3 children including an infant. G and P were lovely upon checkin. This changed upon checkout. I let them know in advance that the AC unit was slightly leaking. They arrived shortly after, unexpectedly, EXTREMELY angry, accusing us of "breaking" the AC. We did no such thing. Hey arrived to fix the issue which had clearly happened before. There were no written instructions on the use of the AC.I also had a friend from our larger group meet me at the place to share a taxi, and P rudely accused her of staying there. She did not. The anger was surreal and tarnished my whole trip to Italy.