Grazia Ferdinando was extremely helpful and gave super fast responses. She let us drop off our luggage way before we checked in. She also helped us book a taxi for our flight at 3:00 am.
The location is EXCELLENT. It is very close to the metro which took us everywhere we wanted to go. It is also located near several restaurants, cafes, bars, and shops all within walking distance. The view of the buildings around us were breath taking.
The room was exactly like the pictures and was very clean and we had full privacy.