In terms of the apartment, it was clean and nicely presented, in a fantastic location. We were able to walk everywhere in Rome which was great. The check-in was also very swift with no issues whatsoever.
Communication was also good, and we stayed in contact right up until I arrived at the apartment. Alessandra was very helpful and answered any questions I had.
My main problem was the amenities however. Firstly, they didn’t provide enough towels even though they knew there were 5 of us staying; one of us had to use a hand towel to shower with.
Secondly, there was no basic equipment - no washing up liquid, no tea/coffee, no plates?!?! I brought some pastries back to the apartment one morning for everyone to enjoy, and we had nothing to eat them on. Not even a napkin.
Other than that, we all really enjoyed our stay so hopefully they add in some essentials for the next guests :)