The communication was very friendly and responsiveness was good. The location of the appartement is by far it's biggest upside. We were also pleased about the cleanliness of the appartement. The experience could be improved by some little things like: a cutting board, some hooks here and there to hang up your wet towels. The bathroom was a bit disappointing; although it was cleaned often there was no ventilation and the curtain has a lot of mold in it (it was almost black at the bottom). There was also just one lightbulb working. We still would recommend it to our friends, especially if those little things are improved.