Francesca was a terrific host and extremely responsive. The location was superb and the apartment is great. However, the adjacent hotel was extremely loud every night. Francesca called them on several occasions, but the hotel didn't do anything to reduce the noise level. We had a tough time sleeping because of this despite the windows being closed and having ear plugs in. On the last night, I was rather disappointed that Francesca couldn't help arrange a taxi for us. She gave me a number and said she hopes they speak english.