The host was very friendly, and flexible when we had to postpone our check-in time. They were responsive when we had questions about WiFi (password is on the back of the router) and water boiler (need to leave the sinks running a while to get the hot water to come out of the shower). Previous review mentioning no heat was incorrect. It was a little challenging to work out, but the AC unit doubles as a heater if you use the remote!