The location is truly amazing. You are within reach of everything, and you really get to see the best of Rome from this base. However, please be aware that you are located within a BASEMENT, and people are walking right by your window, looking at you when you get dressed. Therefore the apartment seems very dark, as you, naturally, protect your privacy by closing the curtains.
The facilities included by Chantal are also great. The beds, the bedsheets, the towels, the shampoo are of excellent quality. The kitchen and the living room are definitely above standard, but we would not say excellent (But, when you are in Rome, you do not really use this a lot, as the city invites you outdoors ;-))
Chantal is very kind and in general sweet. She is understanding, tries her absolute best to make her guests feel welcome, and if there are any difficulties experienced during your stay, Chantal will compensate for these - (Example: the cleaning was not good enough when we arrived, so we were offered an exclusive dinner at a very nice restaurant). Her communication is great, but her inexperience as a host might complicate ones stay. (Example: we were not introduced to the heating system or how to use the shower in the small bathroom, resulting in cold water...) BUT! She is very quick at answering your messages, so if a close communication to your host is not a problem for you, we really do not find her hospitality an issue. (We, personally, find an excellent host passive and within the periphery, as the guests have been introduced to the varies facilities and functionalities, so that they can enjoy their stay on their own. We needed Chantal, pretty much all the time, which we consider an issue, as it felt like she was included in our vacation, haha)
However, the bad introduction is not only on Chantal, as we arrived without prior notice due to network issues, and pretty stressed - So, we could also have made our arrival a lot easier for ourselves, and hereby Chantal, as well.
Lastly, please be aware that you will be forced to show passports and give a copy to the brother of Chantal. It made us feel uncomfortable, but it turns out it is the rule in Italy - So do not be offended as we did.
All in all an okay stay within an excellent location, but, in our opinion, too expensive when you consider the lack of experience and the fact that you are within a basement.
Ciao and grazie,
Marianne and Alexander