It was a pleasure to interact with Gabriella. She was waiting for us upon our arrival. She showed us the apartment and gave us a map of the city center, noting important spots like the grocery and Metro. She responded within minutes when we somehow blew a fuse. She volunteered to, and arranged, a car service to the airport.
The apartment was very conveniently located, and comfortably sized for our family of five (two adults; kids 7, 11 and six-foot-15-yo). It is a beautiful, old building with marble floors, high ceilings, and plenty of natural light. The photos accurately show the tasteful furnishings. The wooden shutters are great for blocking the early morning light. We felt very safe.
We were close to everything we wanted to see. It is easy to walk to the grocery store, the Metro station, and the Vatican Museum. There are lots of restaurants and stores within a few blocks. We enjoyed pastries and drinks from a small café/bar on the ground floor of the building.
The beds were very comfortable--so much so that even the kids were talking about this all morning. There were plenty of large towels for the bathroom. The kitchen is large and has a lot of equipment. We loved the percolator. Metal spatulas and non-stick pans are a bad combination, however; the pans need to be replaced.
The bathrooms could use a little bit of maintenance. One toilet seems to have been repaired with packing tape and the shower was extremely slow to drain. The second bathroom has a shower-head mounted at chest-height, over a tiny bathtub, so it would not be easy to shower in it. The bathrooms have mold on the walls near the toilet-tanks, and the back bathroom has mold around the window that imparted a moldy smell to towels hung there. The building is, of course, old, and it may be difficult to remove. I didn’t feel uneasy using the bathrooms, but I would not have tolerated the level of cleanliness or disrepair in my own home.