This is the first time my husband and I have stayed at an Airbnb, and Serena definitely set the bar high. We were able to drop off our luggage early, which made it much easier to walk around the city right away. Access to the apartment is very secure. The front door to the building is locked, then there is a gate inside that is locked, and the door to the actual apartment is locked. The area is safe, but this just adds another level of comfort.
The location is top notch. The Pantheon is less than 30 seconds away, and all of the major sites are within a mile. We walked everywhere with ease.
Serena is a lovely host. She sat down with us when we checked in and gave us a map with interesting places highlighted. She gave us great recommendations for restaurants and gelatterias as well and answered all of our questions. She even drove half an hour in the late evening back to the apartment when we asked for more towels. That is way above and beyond what we were expecting. We were able to text her throughout the week to ask questions and for her advice, and she always answered promptly. I cannot sing her praise enough!