Nicola met us promptly a few minutes after our arrival. He was very gracious. He gave us some great tips on places around town for restaurants and grocery shopping. He even helped us with arranging a private car service to the airport when we left. The apartment is very quiet and the air conditioning works great, even by American standards. It is a great location, very near the metro and the Vatican. There were eight of us staying and having 3 full baths was very welcome.