The apartment was comfortable and the location was great. Check-in was easy and contactless, but aside from the check-in instructions Valeria messaged, communication was nonexistent. I responded to ask if there was a good # for WhatsApp in case of any issues, no response. Wifi wasn't working, no response. Found a phone number for her then messaged her over WhatsApp about the WiFi (we were traveling internationally and needed it), no response. We wound up having to troubleshoot the water heaters and go without WiFi, and still, two weeks after our stay, we've never heard a word from her. Very strange and I'm glad we didn't have any emergencies because I feel like we probably would have been on our own.