Had a very tight schedule as we had reservations to see the Colosseum - was met at check-in very promptly and gave us the rundown super quickly and thoroughly to accommodate our reservation! Only met Enrica - she was very nice and helpful. The place is very nice and would love to stay there again. A bit hard to find as there is no signage outside but once you are inside it is such cute place. Self-serve breakfast was very convenient. I had to arrange a 5am taxi last minute and Enrica was very accommodating and was helpful with this. She responded promptly through Airbnb messaging and made the reservation just the night before. 5 Stars!!!