Overall, the place is really nice. The location is unbeatable - close to the metro, bus stop, and many really good restaurants. However, it should be noted that the elevator only holds a max of two people and will not accommodate a full sized single stroller. The home is 3 flights of stairs up with narrow passage in some places next to the glass elevator. The bedroom with the double bed and rocking chair is very small leaving hardly any room to walk to the other side of the bed. The linens were nice. Having a washer and dryer was amazing, and they worked well. The bathrooms were great - updated and clean. We used the driver Gabriella offered for transport from the airport to the house. He arrived on time and delivered us to the door. He also didn’t speak to us the entire drive and drove pretty recklessly (by American standards - so be prepared for that!). The star deduction is really the result of the host. She was responsive through check-in day. After that - zero communication/response, which has not been typical of hosts in Italy and is certainly not typical of AirBnB hosts generally.