We didn’t receive check in information on time. There was no response from So ser the day of my check in until HOURS LATER! I had to call 3 times the customer service phone number to get check in instructions which cost me money to do. Not convenient. The rug in the back room was filthy dirty. The check in process was not fun. The keypad wasn’t working properly. Once in the apartment the everything in Italian. It would have been helpful if instructions were also in English. The only reason I have 2 stars is because the firm mattress was very comfortable.