The communication with Carlo until we arrived in Rome was great- prompt responses, suggestions for a car company, exactly what you’d expect. His friend checked us in, she was very nice but she was in and out so quickly it was difficult to get our bearings and think of anything we might need or want to ask her like how to work the air conditioners or where to throw away the garbage. The apartment is in a wonderful location and for a family of 11 adults who were mostly couples, it was amazing to have our own bedrooms and bathrooms. It made getting ready and getting out quick and easy. However, we got there and discovered water all over the floor of the “kitchen” that was apparently leaking from the refrigerator where the ice was so over frozen it was dripping and filling the tray below it and spilling onto the floor. I messaged Carlo about this and never got a response. However, we were out all day and when we can back, the refrigerator had been turned all the way down as low as it was set and the freezer problem had been fixed by completely melting and leaking all over the floor, which we had to now clean up. Carlo never responded to my 2 messages about this and then it appeared someone had come into the apartment when we were gone which is totally uncool without our knowledge. It worked considering we spent tons of time out sightseeing and experiencing the city so we came back to shower and sleep but I definitely wouldn’t stay here again.