Of all the AirBNB hosts I've stayed with so far, Paola went further out of her way to help us have a pleasant stay in Rome. We'd forgotten (in Austria) a driver's license necessary for a car rental at the end of our stay, and she helped us receive it in time to carry on our journey. She was also super prompt with instructions when we (entirely our own fault) tripped a fuse, which helped us successfully use the washer in the middle of a long trip. Exceptional!