Jane was always quick to respond to any communications and as she was not going to be there when we checked in she gave us Alessandros phone number and he always responded to all communications quickly aswell. Upon arrival Alessandro was waiting for us and he gave us a full and comprehensive tour of the apartment. The apartment was in a great location, just a couple of blocks from the vatican, and was very clean and tidy. They were both extremely helpful and great hosts and we would definately stay with them again.