Humberto personally met us at the Airbnb and was so warm and inviting especially for a couple girls who were visiting Italy for the first time. He gave us great recommendations and promptly responded to all of our questions and when I say promptly I mean PROMPTLY! We did go through toilet paper pretty quickly but he quickly remedied that situation! We were also provided with coffee and pastries. A bunch of happy girls here! My only suggestion would to have a book guests can flip through for how to work the heater, restaurant suggestions, etc even though he addressed all of this with us in person. A couple notes for out of country tourists - we did visit in a winter month and it is spacious with no carpeting so though the heating is on, please still expect it to be a little chilly. Also, make sure you have transformers for your chargers especially your hair tools being careful not to use too many electrical devices at once. There was a small elevator for our luggage. I did appreciate the personal feel to our visit, Humberto makes this possible. Thank you again for your sweet demeanor and making us feel like extended family!