Alex was in touch with me way before we arrived. He sent details on various things; like means of transport to get to the apartment (arranged taxi to pick us from the Airport), details of place to visit and even details of place for food. We were in touch through whatsapp as well. When we reached the apartment, we were greeted by Nicole who quickly checked us in. He again gave advise on places to visit, restaurants, transport, places for gelato, etc. The apartment is just 5mins behind Partheon; almost at the heart of the historic city. All the essentials are just a few minutes away ... restaurants, super markets, some shopping, historic sites, bus stop, taxi stand, etc. The apartment had all the facilities required and well maintained ... my wife absolutely loved the layout with the bedroom in the mezzanine ... on the day of check out our train to Florence was at 4:30pm .. when we requested for a late check out ... since there was no booking at the time of request .. they were very kind enough to not only allow late check out .. but they blocked the day for our convenience ... the wifi was very weak and was causing trouble ... provider issues .. as soon as we brought the situation to their notice ..they immediately took action and by the time we were back in the evening from our visits ... a new perfectly working internet dongle was made available with login credentials ... The only draw back is that the apartment is in the 2nd floor with no lifts... we had bit of trouble with our heavy luggage (this was the case with the stays in two other cities as well .. ) We felt they were very profession in their communication and handling of our reservation .. Overall, very happy and if in Rome again .. first choice of stay would be with them .. thanks Alex & Nicole for the support