Bruno was extremely helpful during our first few days in Rome. He arranged to have a driver pick up my parents from the airport and take them directly to the apartment. He also made them a restaurant reservation knowing that it would be tough to find a good place on Christmas day. When the airline lost their luggage, he served as the contact person and we were able to get the bags a few days later. The apartment itself is great and in a really good location. There is an open air market and grocery store right around the corner. Not to mention a ton of bars and restaurants within walking distance. I can't recommend this host/apartment enough!