Diana was very responsive. She emailed right away and provided tips on local restaurants. I loved self check in so we didn't have to wait for someone to arrive. The apt was as described - clean, amazing location, comfortable. There is a fridge but do not expect to use the stove for much, as it is small. There is a washer AND dryer (unheard of) but we had trouble getting the wash to spin (probably our fault), iron, and extra supplies on the lovely terrace. Would recommend this place, as it is close to the Pantheon and Trevi but down a side street with some very good restaurants.