Our stay had a problem in the beginning with a deficient air conditioner (ran but would not cool below 27, even though it was 18 outside at night) but Claudia saved the day by moving us to an adjacent unit which was equally nice and whose A/C worked fine. Both units were clean, well decorated and had all the essentials needed. The location was also good, close to Termini station. Claudia was very responsive at every point, usually within minutes, and worked hard to make us comfortable. We enjoyed our stay.