Franca'a apartment was great and very clean. We didn't get to meet her but we did meet Mr. Piero who lives next door and was very helpful with check in and check out. Trastevere was by far our favorite neighborhood in Rome. The tourist areas are a 10-20 min walk away which is a good thing. The food and bars are much better in Trastevere! The washing machine came in handy at the end of our 10 days in Italy when we ran low on clothes. The apartment is large and has plenty of room for up to 5 people although it was just my wife and me. There are some steps to get up to the apartment so keep that in mind if steps are an issue but if you're traveling in Italy steps are always an issue! We recommend this apartment.