She was very nice and waited for me to give me the keys and tour of the place. However, she told me it was ok to check out at 11:30 am via message and in person she said that was not possible. Not a big deal but if I needed that time this could have been an issue. Also, she asks guests for personal information like passport # and nationality. Even if its for security reasons I didn't feel comfortable sending that information to somebody that I dont know. Other than that she is very nice, a snack breakfast is provided, the room was super clean and it's really close to the coliseum and the Rome terminal. Great location! Thank you for everything!