Ariele was very responsive though out the check in process. Even though he was not in the city he arranged for his friend who spoke good english, to meet us in the pouring rain. She helped us very much even arranging our departure and transportation to our next destination. We loved the neighborhood, easy walk to great eateries and the Vatican. The view and the apartment was relaxing and memorable. We didn't use the washer, no dryer which was fine. The access to the apartment is challenging with luggage as there are many steps to the entrance but the climb is worth it! Just make sure you are in good shape before booking.