The place was exactly as expected on the advertisement. The 3 floors of stairs is not as bad as I thought it would be, for those that have mobility. Nothing compared to all the hills and steps about Rome. My mum is 65, relatively fit, and found it no problem.
The place was clean, tidy and had everything we needed. The bathroom was also clean and the shower was powerful and always hot. The air conditioning also worked perfectly.
Elena was very organised about our stay before arriving, keeping me updated and informed about what was required etc.
Someone met us to show us around the flat when we arrived, through keys and any tips etc that we needed for the stay.
If I needed to contact Elena, she was friendly, quick to respond and always very helpful (there was a transport strike on the Friday and I asked for advice).
Location wise, it is only a 5 minute walk from the Metro which is the easiest Metro I have had to figure out, and take you to all of the main tourist spots. You could walk, but it was. bit hot for us haha. We spent most of our time out of the flat during the day so was perfect for our trip and what we needed.
Could not recommend enough.