The apartment is beautiful, just as depicted in the photos on the website.
We had gotten a written confirmation for our stay, after we paid in full. The confirmation simply stated that the apartment would be available beginning at 4 PM on the date agreed upon. There was no stipulation or request that we call to further confirm or arrange a time to be let into the apartment. We had been traveling in Italy for weeks prior to arriving in Rome. On the agreed upon date, we returned our car rental to central Rome. At 4:05 PM, I phoned to relay that we were about to get into a cab to get to the apartment. I was told that I would be getting a phone call from Fernando. Fernando phoned stating that they had been texting our home phone number and e-mailing us. Fernando did not know how we disconnect from e-mail when on vacation Fernando stated that Air B&B did not know if we were coming (despite Air B&B sending a confirmation and that we had paid in full) . Fernando did not know when someone would be able to let us into the apartment. We did get an update. We waited for 2 hours at a café next to the outside apartment door This was quite embarrassing, as we were hosting another couple. In any event, we recommend calling a week ahead to re-confirm. Then calling several days ahead to arrange a time to be let in. We took a 3 minute shower, not able to unpack, but made our dinner reservations and the concert we had tickets for in advance.
One of our guests was told on the way up to the apartment in the elevator by the Air B&B Rep, that the last time the Rep took that elevator, they got stuck in the elevator. Our guest then took the stairs the 5 flights up and down each time during their stay.
The electricity stopped completely the night we arrived. We called Air B&B and they got an electrician who was able to fix it in several hours. We felt this was appropriate.
We were told to put our garbage in the garbage bins next to the outside front door. But, they remained upside down and locked during our stay. The inside of the building had a notice advising not to put garbage where garbage used to be collected. We had no where to dispose of our trash.
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