You don’t reserve with them. This is the worst service that I had. they changed me the apartment, never told me. they put me in other appsrtment. This one is more little in dimension. I know because he show me both. They are a complete liers. You need to be careful.
Details of the service: in our communication on the Airbnb chat with Teresa, She never commented that there would be a change despite that I asked her to give me information about the accommodation before my family arrived. Once we arrived, Mr. Salvatore waited for us in the door, hi only introduced us to the apartment but did not tell us that there was a change.
I realized that the place was not the same, I told him that it was not what I had reserved. In this moment, He just explained that they decided to change the place for a confusion between Teresa, Barbara and him. They made the change because they didn’t want that we cancel the reservation. They never ask us what we thought or if we want this change. For us, this is a huge problem because they don’t have a credibility, they are lier and abusive with us. They are irresponsible. They only think in their benefit and don’t remember that they give a service.
I told him that we don’t want the flat, and we preferred the flat that we reserved. He use the excuse that the flat is reserve already and they had no bed linen...
I decided don’t waste our time looking for other hotel or apartment because we could lost our different tours and the itinerary that we plan. For that reason, I told him If he change the position of the beds we could stay in the flat. We require that the single bed remove to the kitchen next to the other one. Because in the first time, they put a double bed plus a single bed together in the same bedroom. For my brother and my it will be uncomfortable if one of us sleeping with our parents. In that sense, to do this change, he needed to remove the kitchen table, but he didn’t remove the chairs, despite we told him the opposite. He put the chairs in the hallway of the main door towards the bedrooms. He said that other persons reserved the flat after us, and it will be a problem for him because he need to put again all...!!!!
After that, he told me that the flat was for 3, not for 4, like a favor for us. When the reality it was that I reserved a flat for 4!!
In the final, he ask me that pay the city tax, I told him that I can’t pay in that moment because we don’t have cash, I said him that We tried to paid but If we can’t, we will paid the last day. He was un inflexible. Also Teresa, wrote me for for the same reason. They said me again that we need to pay in that moment or this day at night
It is curious because if they wrote me for this but not to give me any information about payments or the change of apartment. They never planned or told us when the payments would be. In that sense, my family and I can’t moved our itinerary for their bad decision. Is unacceptable that they are inflexibles.
How they could be irresponsible no empathic. If we accept their conditions. For that reason, I describe this because they think that their have the best service. But their service is horrible, their credibility, and professionalism is the worst that I have ever had.