Our stay was amazing! Eleanora was extremely helpful throughout our stay and remained in touch to make sure we had everything we needed. She also arranged our van transport from the airport. In addition, she left us a bottle of wine as a welcome! Also, my daughter's luggage did not arrive with us on the flight and she was the one speaking with airport the next day trying to get it returned to us so we didn't have to wait for it and ruin our day. I would highly recommend this stay!