Sandra was marvellous. She was very helpful and quick to respond.she had thought of everything....table cloth, excellent range of saucepans and even band aids and an ice pack for emergencies. Her place is new and she has kept it sparkling clean. And she could not have been any more gracious . She insisted on carrying suitcases up stairs...we had to argue about this and she persisted in being very helpful. A wonderful person all round.