The apartment was just as pictured--very modern and very clean. There was a welcome bottle of water left for us in the frig, and snacks too. Communication was great--even after midnight when I contacted Maria, the helper, about how to operate the air conditioner, which was needed to drown out the night time city noises. Before our arrival, since I was traveling with my daughter and had reserved the apartment with two separate beds because of that, I asked to have both beds made up; however, I was told that to do so it would be necessary to pay an additional €15 or €20. That came as a surprise (even though when I went back and checked my receipt I found it read that I had paid for 2 people/1 bed--not my original intention). We enjoyed our short stay in Bologna regardless, and wish we'd had more time in the nice apartment.