Carlotta was very accommodating with check in and check out times and baggage’s. She was very passionate about your city and wanted to make sure that her guests had a good time. The one thing that should be emphasized severely is that there’s many more stairs than expected and the last flight of stairs is really steep, unsafe to do by self with a 50 LB luggage. The bed was comfortable however the shower had really weak pressure and personally, not enough hot water for two comfortable showers w hair washing.