The communication and check in was very good. However we decided to leave after our first night as the apartment was a bit dusty, the window had no blackout curtain and no heating (only the aircon would heat it, so the upper space was warm but the living space still too cold). The bed is just a mattress on the ground and the bedding of very poor quality.
There was nothing the host could have done in that moment to help us and yet I am certain they would have as they seemed very nice.