Highly recommend Ilaria’s Airbnb! The Airbnb is really spacious, all three bedrooms are huge and the living/dining room too. Ilaria herself is everything and more you’d want in a Host - she goes out of her way to be helpful (eg with food & activity recommendations; bookings at restaurants) and she’s a very personable, thoughtful and kind person.
There was an unfortunate incident when we arrived. Ilaria had told us that she had allowed the Guest before us to leave her luggage, after check out, for a few hours in the hallway as her train was delayed. The Guest however took advantage of Ilaria’s kindness. We arrived a couple of hours after our check-in time and, not only were her belongings still scattered all over the living room, she was using the bathroom when we arrived! We contacted Ilaria who immediately took charge of the situation and settled the issue in a highly professional way - she listened to us, then spoke to the previous Guest, then came over personally as soon as she was able to meet with her and with us. Plus she sent her cleaner over to clean the Airbnb a second time and also the next day, which we very much appreciated- thank you Ilaria👍🏻👍🏻👍🏻