We arrived at Bologna airport with 2 hours delay owed to airline company. Instead of reaching the house at 00.00 - 00.30 as previously arranged with the host, we would finally arrive at 02.00. We let them know asap, but we got the reply that she wouldn't let us in! They suggested returning the next day... after that we tried to call them many times but they wouldn't reply to any of our messages. AIrbnb customer service tried to contact them too, but they wouldn't answer to them either. Finally we spent the rest of the night at the airport because it was impossible to find another place to stay at that time. Still waiting for our first day compensation. waiting for a key in 2019, how ridiculous! what about entering the property with a code or using a door box for keys? The lady who finally let us in the next day was kind, but the overall experience was terrible.