While I never met Luana, she was very easy and prompt to communicate with. I really appreciate her allowing me to check in a bit earlier than 12PM, and allowing me to leave my bags in the common area for a few hours after check out before my train departure.
The room is true to pictures. It is a small single room in a multi-room apartment (all the rooms seem to be rented out to other guests). There is a lock on the door to each room so you can feel secure that your personal belongings are safe. There is a shared bathroom which is next to this room, thankfully there weren't loud guests and no one was getting up in the middle of the night to use the bathroom either. The bed was comfortable and the room was warm.
The breakfast included coffee and juice, cold cuts and bread, and cereal and pastry-kind of things.
The location feels like it's right in the heart of the city. About a 10-15 minute easy walk to the Central Train station. It's close to the park where there was a very large open-air market on the Friday and Saturday (not sure if it's on Sunday as well, I'm assuming it happens every weekend). It's also an easy walk to some of the major tourist spots like Fontana del Nettuno statue and the two towers, plus a bunch of churches/basilicas. And I liked that it was close to the university area as well.
You can hear traffic noises and people yelling at night, but that seems to be standard for Italy and very very difficult to avoid. Bring some ear plugs if you're sensitive to noise at night.
I was happy with my stay here and felt like the location was fantastic.