Matteo was very nice. He told me how to get to the aprtment from the train station, and met me outside to give me the keys and show me the place. He very nicely offered to carry my bag up to the room, showed me the apartment, and gave me a breakfast coupon for next door!
Unfortunately, the hot water wasn't working and the power in the apartment went out, but Matteo was very responsive and was doing everything he could to fix the problem. In the end, the hot water still wasn't working, so he gave me a lot of my money back, which was very nice.
Thanks again Matteo!