This is a nicely appointed condo, although the kitchen is missing things like a coffee maker that works (no response from host over 3 days). This a good location otherwise, we just felt like there was zero response - although they preferred to chat via WHATSAPP instead of the AIRBNB app - where I like to apply my concerns or issues so it’s on record with AIRBNB. This is part of large managed multi-unit AIRBNB place, but unfortunately, they are terribly unresponsive to issues. One morning before a 12 hour tour to Parma and Modena and other locations we had no hot water. Again, no response until a second inquiry late that night — “oh, it’s been resolved.” While the place is nicely appointed, they are unresponsive - which is unusually because this is managed by a group that should be on top of things like taking care of all of their units and guests.