We never met Natascia, but her friend met us at the apartment to let us in. The place is small and no frills; gets the job done for when you need a place to crash. It's a short 10-minute walk from the train station and another 10 to stores/restaurants/the main piazza. With regards to the unit, the elevator was nice (especially if you have lots of luggage or can't walk up the one flight of stairs). The bathroom is definitely on the smaller side; the toilet is in an awkward position and the shower was leaking water into the rest of the bathroom/in front of the sink, but there are extra towels to layer up to soak up the water. The room is right by the elevator and stairs, so you can hear when anyone is coming up/down the stairs and entering/exiting the building - not the best for those who may be light sleepers. Natascia wasn't the most responsive so keep that in mind in case you have questions or requests.