The flat is absolutely amazing and extremely clean and welcoming. The location is great and even though the flat is central and in a very lively area, it is quiet and you can get a good night's sleep. Communication with Luisa was flawless in my opinion. We couldn't meet her, but someone helping her waited for us at the flat and at check out she offered to store our luggage until later in the day when our flight was. One nice touch she added was a list of Bologna attractions and restaurants with a map attached. overall, it was an excellent experience and I definitely recommend her as host