Andrea is very responsive. As a traveler coming from out of country, I had a little trouble making phone calls and the checkin required phone calls so this was bit inconvenience. The heat settings were also controlled by Andrea personally. I didn’t want to have to bother him too much with it so I asked to set it once and left it at that. Otherwise it’s in the center of Bologna and is a beautiful clean place. The attic with the view is amazing.