My worst experience with air b & b, by far. I booked weeks in advance and a week before my stay I messaged to confirm that a crib would be available(traveling with a 5 month old), as per the listing, and was told that it would not be. I informed them that I booked based on that fact and that I would not be able to stay there without it. After a day they told me that they would have one for me. Upon arrival, the crib frame was broken, collapsed in on itself, and one of the walls was sewn shut in only a few places. Needless to say, completely unsafe for an infant to sleep in. Our contact letting us in to the apartment was very sweet and helpful and began coordinating with the management company. Initially we were told there would not be another available. After some pushing, we were told that one would be there that night, with no specific time. At that point, I had been traveling all day with an infant and my two elderly parents; we just needed to get settled. I elected to cancel and booked another place. The management company then told me that I would only be refunded per the reservation (not much). Obviously, the whole scenario is completely unacceptable. Place would have been fine other than the crib tho. Just carelessness on their part. Oh, there was a dirty ass mop siting in the bathroom.