While Davide was not able to meet us in person, he made sure communication was always available. I was a little confused about how to check myself in, but he was very helpful and explained himself well. The accommodations were fabulous. Great kitchen amenities, clearly marked trash receptacles, great space throughout the flat. As others have noted,the bed can be extra firm, but that's what I wanted. The TV was easy to use and I could cast music and tv from my phone. The location was also amazing. I honestly have no complaints, aside from the one shower door being slightly difficult to close.