Eli met us at the apartment on time as arranged and was very helpful with everything. She explained everything we needed to know about the apartment and additionally she suggested things for us to do and see during our stay in Bologna. During the booking process we asked Eli if she could book a restaurant for our first night which she did and when we were leaving she arranged a taxi for us. There was a religious holiday on one of the days of our visit and Eli notified us about his during our stay. Eli was a fantastic host!