While we got a nice apartment, we were given one different to the one we chose.
The apartment itself had a nice style, it was very modern and had a lovely view of the church from the kitchen.
However, there was a lack of essentials. There was no kettle, but there was a coffee machine (without the special coffee cartridges). The air con was great in the living area but the bedroom was stiflingly hot. Everywhere was lovely and clean bar the fridge (it had grime in the bottom).
Compared to other places we have stayed in Italy, we believe you get less for your money here; you pay for the style rather than the substance.
Luisa was very helpful and attentive. We spoke often via the chat and email. Any request we made she attended to promptly.