Giulio was rompt about contacting us on email after booking. He gave very helpful instructions about how to get from airport. He gave us a warm welcome on and arrival assisted us with our bags. He explained how everything works in the apartment clearly. He provided us with a map and gave us very useful information about the City and where to go. He was easily contacted by mobile text if we had any problems. He let us keep our bags in the apartment building after we checked out while we spent the day in Bologna before leaving. The apartment was warm, roomy and comfortable and in an excellent location.