I booked this apartment for my 70+ yo elderly parents as their anniversary present. It was suppose to be a very special and memorable experience for them; however, Pasquale ensured it was a total nightmare.
My issue is not related to the quality of the property itself but rather with the appalling customer service and total lack of understanding for their clients. They created an unnecessary issue from a simple and solvable request/situation and made me and my parents feel unwelcome, discriminated and ostracised.
Their communication skills are appalling, baseless and unacceptable by any AirBnB standard. Additionally, they use native language to communicate which makes any reasonable effort to understand them extremely difficult and almost impossible.
If you are looking for hassle free stay where you will feel welcomed and appreciated , than this is definitely not the place to be.