Coming in on a Friday night was part of the challenge we had with our stay here. It was difficult to find and get checked in after six, due to an issue with our car, it wasn’t possible to make it by 6. The focus is heavily on the restaurant vs. check in experience which is not ideal, despite being set up like a B&B situation.
The room was very new and clean, however, the air conditioning was not working/accessible to guests, and it was very hot in the room, which meant we had to sleep with the window open, and it was incredibly loud (even with the window closed) due to location. They provide you with a single room key and two separate keys (3 keys total to keep up with) for access to exterior doors.
As noted in the welcome email, parking in the city is a major issue, and we had a basic question about whether we parked in the correct spot, however the attendant at checkin was unable to answer basic questions about where we put our car.
I wish our experience at the restaurant was on par with what the other reviewers have experienced! We were massively disappointed!!! As guests of the casa we expected to be treated nicer per other reviews but this was just not the case. We were treated as an inconvenience. The server was completely checked out/didn’t care and we had to flag him down multiple times when we ran out of water. We were there a total of 2 hours and only ordered 1 dish as the service was so terrible. Our order was forgotten and we were told “the computer wasn’t working” as we watched multiple other tables go through 2 rounds of drinks before we even got one… unfortunately we’ve been all over Italy, and this is the worst service we’ve experienced in Italy, and it’s unfortunate because the one food dish we did have was really good.
There were not clear check out instructions, and no one on site when we checked out, so we just left the keys on the front desk hoping they were safe.
Overall the room was nice and new (though no black out curtains so be prepared), and accessible via 3-4 flights of stairs as mentioned in the other reviews. It smelled great and has a nice coffee maker. The bed was suitable but not extremely comfortable, but everything was very clean.
The person at check in took photos of our passports on a mobile phone (vs. secure system) which made us VERY uncomfortable from a data privacy/security perspective, eg. who’s phone was it, how can we ensure they were properly deleted and our information wasn’t compromised?!
Sadly, we were ultimately disappointed with our overall stay.