We were greeted by Luisa's cleaning lady who welcomed us kindly and accommodated our early arrival. She showed round the apartment and gave us a key. The flat is beautiful, well-decorated, perfectly located in a very central area close to the former Jewish ghetto and very clean.

Unfortunately there was a mix-up and we were shown into the wrong flat. This meant we had to change apartments at very short notice after one night. We did our best to accommodate this and returned to move our belongings within 15 minutes of being contacted by Luisa. She was initially very apologetic and offered us a refund. However, after the fact, Luisa's tone changed when she insinuated that we were to blame due our early arrival (by one hour) and offered a paltry refund of €10. Given the significant inconvenience and the fact that neither flat was equipped with handsoap, and the second flat had no toilet paper (!!), I feel this was unfair.

In summary, a beautiful flat, but a very mixed experience with Luisa. As a result, we would not stay here again.