The location is awesome. Really close to the main square but just off the busy streets. No street noise. Close to shops and pubs. Monika, Patrizio's assistant was great. She gave us her number so we could text with any questions and was responsive when we texted. Patrizio was also great with communication and he clearly puts a lot of effort into making sure his guests are comfortable and informed. He helped us get $20 off a food tour! Only reason this place doesn't get 5 starts is the door from the street into the building can be almost impossible to unlock sometimes.