Eli is very helpful and responsive, offering suggestions fro places to eat, and help with other things. The place is lovely and light-filled, with gorgeous views out the windows (including the bathroom!). Small thing, maybe, but not for me: nice pillows! The place will soon have an elevator, making the third (American fourth) floor nothing but a treat. Your local piazza is the most beautiful in Bologna, and (I think) one of the most beautiful in the world: Piazza Santo Stefano. Highly recommended.