The hostess was very nice, but didn't speak any English. I recommend this place for people who either know Italian or Spanish. The walls were very thin, we heard every noise that happened in the bathroom. There was no elevator so we had to carry our luggage up the stairs. Directions to the place were complicated because airbnb had 2 different locations. Once we got there we didn't have instructions on how to get in. I did arrive earlier than expected, and the hostess was nice enough to let us in and wait while she prepared the room. She was very kind, and tried to ensure we had a pleasant stay.