Luana was amazing. She was already expecting us when we arrived. Even before our room was ready (she made the most to accomodate our early check in request), we were already enjoying coffee with her and other guests. She provided tips, a map and a variety of other valuable general suggestions. The bathroom is awesome, excellent shower. And once inside the room, I can pretty much say the same thing about the bed. And during our check out, even though Luana was not present, she also managed to accomodate our luggage for a while after we handed in the apartment keys. Perfecto! :)