Right from the first email contact we felt very welcome at the apartment. Elena responded really quickly to answer our queries. Our flight landed early in the morning and we were allowed to check in straight away without any quibble; you wouldn't get that in a hotel! On arrival, we phoned Elena's daughter and she met us at the apartment. She showed us around, giving us lots of useful info about the apartment and Bologna, with great recommendations. We had a query after she'd left and it was resolved immediately. There were lots of food and drink extras for our use in the apartment. It was well equipt food- and equipment-wise to prepare great meals, not just a snack.

The apartment was lovely and so homely. It's very big and clean with a lift to the 4th (top) floor to the apartment. It was exactly how described but I think it was bigger than it looked in the photos. The balcony was great for breakfast, drinks, dinner, etc and attracts the evening sun. It's in a great location, just off the student area, about 5/10 minutes walk to the main tourist attractions. As soon as you walk out the door there's shops, cafes, bars, restaurants right there, including a gelateria next door. The train and bus stations are a level 10 minute walk. Elena took the trouble to contact us to let us know we may be delayed getting to the airport because of the race.

A great, home-from-home base with incredibly helpful and friendly owerns. Thank you, we'll be back!