We had 3 nights in Bologna and from the start the communication was great. We were able to leave our cases in the apartment while it was getting set up for us which made it so much easier for us to enjoy a sightseeing tour in the afternoon. The apartment was clean, stylish and very well equipped. Loads of storage and a cute view from the window. Although no road or traffic noise we did find the neighbours a little noisy. I take ear plugs away so that helped. I did communicate with Francesca about this on departure and she said that it's unusual to hear outside noise and that she would have tried to sort it out so that's my fault for not telling her sooner. All in all, a lovely apartment which I would definitely recommend.