We had a really wonderful time in Bologna. We were a group of 3 people. Nicola was not there, but his mom - Roberta took a very good care of us. We were able to make late check in and Roberta explained us everything and provided us with whatever we needed at any time. She is very thoughtful and always wants to make sure that the visitors will have the best experience possible and we did. If you book this place, you will make the correct choice. Highly recommended.