The apartment itself is very nice with a balcony. The location of the apartment is great, with only a 10 minute walk into the city centre. The location may not be very clear on maps, however Francesco sent more details of how to get there from the station which was helpful.
However, we did have issues with the keys at night. We were dissatisfied because we had to wait outside the apartment for an hour till we were able to get back in. While this was not directly the hosts fault we felt like this could have been avoided with other measures in place such as having a spare key on having someone near by. In the end we had to rely on another air bnb guest staying in the air bnb complex to open our door. Whilst the host was relatively responsive we felt he was at times rude and a did not apologise for the inconvenience- instead he was shocked at our disappointment that we had to wait till 3am to get into our apartment.
While he stayed awake to sort the issue out, It’s something I would expect from an air bnb host regardless when an issue like this comes up.
However this is something amendable and hopefully won’t happen to future guests.