All went smoothly. Luana answered without delay to all my questions and everything was easy and well organized. The room was small but nice, well heated and isolated. The bed was very comfortable. Everything was perfectly clean. The common parts of the flat were nice and roomy (big living room, modern kitchen and bathroom). The self-service breakfast was also very good. The only small negative point was a faint smell of drains in the room, probably due to the bathroom next door.