I’ll start with the positive points first: On the plus side this is a nice, clean apartment in a central location. There is a small kitchen, which is not really equipped for cocking (fridge not working, heating water takes very, very long and no dishwasher nor dishcloths, so you need to be creative). However, as there are plenty of good restaurants around there is no real need to cook for yourself. The two rooms are street side, so there is some traffic noise (mainly by the busses), but with windows closed it is fine. The main issue was communication which made this the worst airbnb experience so far (to be fair, we didn’t have any bad before). Sometime before arrival I contacted the host via airbnb. No reply. One day before our arrival I get a WhatsApp message where a lady working with the host provides some explanations and asks for our license plate number in order to obtain a permit for the ZTL (in the center of Bologna you need 1) an entry permit for entering limited traffic zone ZTL and 2) pay around 20 EUR per day if you park in the street). We then drive to Bologna, park the car near the apartment, pay the parking fee and check-into the apartment without problems. A day later I ask via WhatsApp if it was possible to get a copy or screenshot of the permit as prove in case we receive a ticket when back home. No answer, but it turns out we didn’t have to wait so long to get a ticket: On the last day I find a ZTL ticket in the window (which shouldn't be there if there was a permit for our license plate). I contact the lady who tells us to leave the ticket in the apartment so she can take care of it. After not having heard from her a while, I contact her repeatedly (you need to know that the longer you do not pay, the more the amount increases, so you want to make sure the issue is solved). Finally she replies and tells me everything is fine. However, when looking at the site of the Bologna authorities the ticket is still active. So contacting her again and asking (for at least the third time now) to get a copy of the permit or a confirmation that the fine has really been cancelled. No reply. Finally I ask an Italian colleague who kindly spent some time tracking down someone from the authorities by phone. They tell them that they don’t know anything about the fine being cancelled. So I paid the ticket, but if I had taken the information that the issue was solved for granted, I would have ended up with a much higher fine (up to 150 EUR). In addition I am still not sure if I really had a permit for the two other days or if I will receive tickets too for those two (apparently this can...