Silvia was very quick to respond to any questions. Fiber internet was installed just as I was leaving and I managed to use all the mobile WiFi allowance and Silvia was quick to replace the modem with a new one with a bigger data allowance, which was a big help as I had work to do.
The apartment itself is very well equipped and comfortable. Would definitely stay here again when visiting Bologna. The 11a and 11b buses take you into the centre in about 20 minutes and you can buy tickets on the bus for 1.50€ as long as you have coins.