Carlotta was really friendly, very welcoming and took the time to explain everything about her apartment, where everything was and made us feel very at home. The apartment was everything we'd have wished for in our stay in Bologna. It was rustic in the best way, very clean and had amazing views!! It was also super quiet at night. The apartment was in a great location and the entrance felt really safe. She gave us some good local advice about some lovely restaurants and nice bars to visit during our stay. Even after we'd checked out and had a taxi dilemma she helped us sort out travel back to the airport. What a star! So glad we stayed here and would not hesitate to recommend it and hopefully to visit again once day!