Simonetta was super nice, didn't meet her in person though. The room looks like on the photos and is situated in the heart of bologna, which is great. Unfortunately the smell of humidity in the room and bathroom was overwhelming and we had to leave after the first night as I (I am pregnant) got very sick during the stay because of it. The window can be opened but you have only the air conditioner in front of it. Nothing for claustrophobic people.