Even though we didn't meet Ilaria in person, the communication was very good! We had a little confusion about the time at which we'd arrive, she managed everything really smoothly so we wouldn't have any trouble. The apartment is really pretty and spacious and located nicely within the city. There are two other rooms in the flat, so the kitchen is shared with other guests, which we enjoyed as it was nice to talk to international travellers. We can definitely recommend staying at Ilaria's place.