Unfortunately, our stay was disappointing and I would not return to a Realkasa property. The biggest issue for me is the lack of response when I messaged them (on day 2 of 4) about a strong smell of sewage coming from under the sink that was making us feel sick to our stomachs. I had to message again the next day (24 hours later) while we were out for activities to ask if they had seen the message. Only then did they say they were working on getting someone to come look at it. I indicated that I didn’t feel comfortable with someone coming in while we were out as there was no safe to put our valuables. I told them we wouldn’t be back until late that evening to which I received no response. Even if this time didn’t work for them, they should have sent a reply to let me know my options or show even a little bit of concern for our comfort. I heard nothing from them until the next evening which was just a generic message about check out.
The issue above made the other small issues even more of a nuisance:
- the shower doors leak terribly so you have to angle them inwards into an already small space (still leaks this way just less)
- the AC is a bit noisy and not very powerful. We complied with turning it off during the day while we were out but that means we came back to a stuffy room that took a very long time to “cool” down.
- check out is at 11:00 but some man showed up and LET HIMSELF IN at 10:45 (presumably to clean). He seemed surprised to see us so I don’t blame him but this is not okay.
- there is only 1 small trash bin under the kitchen sink, none in the bathroom and no way to sort it as they instruct. Also you have to take it out yourself. This was the only Airbnb out of many that I’ve stayed at which asks this of their guests.
- there was a plug-in light in the bathroom that was a “temporary” fix but looked like it has been there a long time.
- upon check-in, we (with the agent) noticed that the coffee options that were in the drawer were pods that didn’t fit the machine and coffee grounds with no filter, drip cup, or machine to brew it. I asked if we could be given the proper pods and he said no.
If you’re just looking for a place to lay your head and you don’t mind the smell of sewage, then this place will be fine. Otherwise I say look for something else, perhaps not from this non-caring management company. I felt like just a number to them.