This is the first time we encountered an Airbnb host that has violated the rules. The Airbnb listing shows nice photos of a spacious apartment, but in contrary, at the entrance to the living room there were two large racks loaded with clothes, not shown in the photos, which the host refused to remove. The kitchen and bedroom cabinets look large in the photos, but they were cluttered with the host’s belongings, living no space for a long term stay. Our questions about the house rules (can we have friends for a meal? …) were replied with anger and out of context (parties are not allowed …). Finally, the Airbnb support team canceled our reservation with no penalty, which speaks for itself.