We arrived with no problems, all of the instructions and photos of where to get keys worked smoothly. We got to meet Maurizio and he was a delight. The kitchen is very well put together, we cooked one evening and in the mornings. There is a nice large coffee pot (Italian style), clothes washer, and very nice wine glasses for enjoying your Italian wine. We explored the city and the location is very close to great restaurants and all of the sights. There are maps and information on restaurants in the apartment. The bed is comfortable and the bathroom is nice with shelving for all of your things. It was very clean and the heating was good as it was a little bit cold during our stay. This is a must place with a nice patio to relax on when the weather is nice. We will definitely return when we are in Bologna.