Gorgeous flat, just like in the pictures. The location is also brilliant as it's central and quiet. Check in was smooth as Alba waited for us outside the front door in the middle of the night, though once inside it would've been useful to be given all the necessary explanations rather than being left trying to figure out things by ourselves during the stay.
The main problems: 1. The heating was insufficient. The flat is under a roof and gets quite cold. There's a thermostat which isn't v straighforward and has no instructions. 2. Communication isn't great. Whilst Stefano replied immediately to my first message he ignored my other two. Perhaps that's because they included a couple of requests but he could have simply declined politely. 3. You can't open the front door from the flat so if you have guests you must go downstairs.
Overall, not much effort is made to help you. Apart from the above, when the microwave broke, we were promised a replacement which never materialised.