I would like to say that Federico was very attentive via email answering all of my questions as well as being quite patient throughout the entire process of booking & checking-in & out. Chiara, who is Federico's assistant speaks English well, was very helpful & quite lovely especially when we got lost finding the location. We contacted her & Federico, and she was waiting for us on the sidewalk to guide us into the apartment & show us how to work things inside the apartment. (Federico was away on business, but we could contact him if we needed assistance too) Chiara also gave us recommendations for restaurants, things to see, or places to go. She was at our disposal if there were any questions via Whatsapp. She was even present at check-out to make sure we left safely & called us a cab at our departure. We thoroughly enjoyed our stay for 3 days in this beautiful luxury flat which is centrally located to everything in the Bologna center (basically on a main street next to the Apple store). All the amenities were exact from the description, immaculately clean, air conditioning was a bonus, a lift or we usually took 3 flights of stairs to work off the food we ate & we were in a secured gated building that is nicely lit especially during late nights. The bed is very comfortable, the bathroom is equipped with bodywash, shampoo, a very good hair dryer, fresh towels & even a washer if you needed to do laundry. The windows facing the main street had great views, although you can hear all the people below or any street musicians playing, but at night we slept soundly). We had a great experience just exploring this charming town. Everything is pretty much walking distance to the flat (Piazza Maggiore, 1 min away). No need for taxis because it's pretty much a pedestrian zone. Osteria del Cappello was hands down our favorite restaurant! Everything we ordered was foodgasmic & typical Bologna cuisine (tigelle e crescentine, squaquerone cheese & salumi selection, tortellini in brodo, bolognese ragu, passatelli alla romagnola). Spectacular ending to our last night in Bologna. Overall, a great experience in this apartment & I highly recommend staying here in Federico's place. I would stay without a doubt if I was visiting the area again. Thank you for your hospitality & your kindness Federico & Chiara, you have madeour stay very memorable!