I stayed at Letizia's apartment in January 2014. The apartment is gorgeous and beautifully kitted out, with wonderful details like slippers for guests to wear, maps and info about the city and pastries for breakfast.

A couple of things went wrong during our stay simply due to bad luck, and Letizia went above and beyond to fix them. The boiler began leaking shortly before our arrival, and despite the fact that her husband was having a medical emergency, Letizia met us to explain what had happened and offer a full refund if we didn't want to stay. We stayed and Letizia arranged for a plumber to fix it the next morning.

On our last day, another mishap befell us. A bizarre theft occurred in the apartment: four dresses, constituting most of what my fellow guest had packed, disappeared with a bottle of perfume and 100 euro. Other items of high value were left. We were quite disconcerted, and Letizia paid for us to stay at a new hotel, and refunded us 25% of what we had paid because of the boiler problem. She was as baffled as we were and immediately resolved to change the locks. It's quite possible that we accidentally did not shut the door properly, and an opportunistic person (perhaps a teenager?) haphazardly raided the flat.

In any case, Letizia's flat is beautiful and she is a perfect host. She seemed more upset than we were about the things that went wrong and I wouldn't hesitate to recommend a friend to stay at her flat.