Carol was very sweet, although I never did meet her--but she answered my "what's app" questions in a timely manner. If you're looking for a place with absolutely no interference from the host, this place is for you. Carol was very attentive when asked to do things, however, some things are expected to just be taken care of by the host without asking, such as clean sheets, replenishment of toilet paper, generally cleaning, and clean towels. Other than that, given the price, it was lovely for my purposes...and much nicer than other Air BNBs I've been in.