Massimo was the perfect host. Unfortunately there was no hot water during the time we were at the apartment. However we were informed early enough about the missing hot water and Massimo gave us the possible of a full refund an cancelation or a refund. As we only stayed for 2 nights we stayed without hot water. Massimo directly refunded an amount of the payment. We enjoyed our stay and loved the flexible possibility of the earlier check in. The apartment is super nice. Directly at the shopping street but once inside the apartment quiet and clean. We really felt like locals stepping out of the enormous door. We definitely would stay again at this place with all its little detailes and its sunny balcony.