First of all, the staff were very caring and gave a great assistance to us. We asked to check in 1 hour early and they accepted it, which was great for us. They kept our luggages for 3 hours after check out and for free! The apartment was very clean and functional, definitely cleaner than most hotels. The heating was perfect. The apartment is located close to the centre and central train station. We are very satisfied from the customer service and our stay. We will definitely book here if we visit Bologna again. Many thanks!