Francesco was extremely helpful, we arrived early and he was proactive to enable us to leave our bags in the room early and then head out while the room was being cleaned. The room was in a great location, just a short walk from the main Piazza. The facilities in the room were good, enabling us to make breakfast and the occasional dinner during our stay.
My only complaint was the cleanliness of the flat. In my opinion, the state of the shower was poor. There was grime and mould all along the edges of the shower floor.