The experience I had here was awful.
I’m using the Airbnb for 3years and never had such a bad experience before.
I payed in advance for 100% service to feel comfortable on my vacation here.
1st, I didn’t have enough stuff to cook (non-stick pan) it’s really basic and necessary to cook.
2nd, my boyfriend texted the staff who is taking care of this apartment, about this and she responded after 9hours.
3rd, smell in the bathroom was so bad.
4th, I had appointment with the staff at 17pm(she decided the time) for checking the issues and we made time for it, and she arrived 1h late.
5th, her behavior was rude and not professional, as a staff working for costumer.
6th, The staff and a plumber needed to come to the apartment without my presence. I felt not comfortable that someone comes inside the apartment without my presence there, I needed to move all my stuff to the room and lock the door, I didn’t have much choice like keep the smell or allow them to come inside instead.
7th, My boyfriend and I needed to contact the Airbnb support.
All of this is definitely not making my staying here comfortable but worse, and I thought the service I got here costs only less the 50% of what I paid.
So I asked the refund and they said they could refund only 15% discount for 5days which from the day I told the staff about the smell issue.
Giving me only the 15% of discount for 5days is unacceptable. The smell was there from the beginning, I noticed but I thought was temporary issue and I didn’t know where it came from. The problem wasn’t fixed and I needed to sleep in the same situation.
They put the air freshener but once I use the water, the smell comes again.
Because the smell come from the pipe of the building.
Giving me the 15% of discount will not change my experience here. to be honest I expected better treatment and larger discount.
So I contacted the Airbnb support, explained this situation and they gave me better discount.
But needed to text them and talk at the phone many times.
I’m really disappointed about the service and about my experience.