The facility is quite new, the check in is so smooth since there is an agent waiting at the gate for proper checkin . The response is good during booking and before checkin ( the company urgently requires the contract sign according to Italy regulation)
After that, all the request will be in vain.
For example we needs an extra one toilet paper roll, the response was not able which I found it not quite in line with the room price(two rolls for two persons in 7 days ).
The facilities are good, furniture and cookware are quite new. The cleanliness generally is acceptable nexcept the towels re in grey color.