we are Canadians, older travelers, ages mid- 60's. Our reservation was 12 -14 September.
The WiFi was broken in the apartment.
we received the message about the WiFi, as we were going to fly from Vancouver to Frankfurt to Milan. It was too late to change our reservation.
We understand it takes several days for a technician to come to the apartment. The host tried to get a technician.
Communication was difficult because we have Canadian SIM card. To connect to WiFi we needed to take the city bus to the Bologna tourism office, for WiFi connection.
Because of the WiFi problem, we did not know we were supposed to leave 12 euros on the table, for the city tax. Later, we sent it to Alessia thru the airbnb app.
"Don't worry, be happy" is a lovely apartment, but it was stressful for us.