This is a lovely and quite spacious flat with everything I needed for a month long stay while I attended classes. Everything is very comfortable and worked as expected - and the aircon was a godsend for one unseasonably hot week! Absolutely no issues with communication - all clear, prompt and helpful. As others have mentioned, do be aware that while this is an amazing location, right at the heart of Bologna's city centre and just steps from everything, that does mean that it can be quite noisy at night, especially at weekends. The double glazing blocked a lot of it, and I had no issues. But if you are a very light sleeper it might be an issue. Otherwise this is a great place to stay solo or for a couple in magnificent Bologna!