Alina didn't provide check-in directions or respond to my messages until we involved AirBNB customer support. It turned out that the apartment we had rented wasn't available due to an issue that was never specified. Alina manages a number of apartments in the same building, so moved us from the 2 bedroom we had booked to two smaller units down the hall from each other. For a family with two kids this was not a perfect solution since we needed to keep the keys handy to go back and forth and neither kitchen or dining area was well set up to cook & eat a meal for four people. It ended up working out ok, but would have been a big hassle if we had planned to stay for longer than two nights. Each unit was reasonably well put together and nicely decorated, although they both had some oddities, like a microwave in the kitchen without a place to plug it in, odd assortments of cooking implements, and no laundry detergent available in either despite both having washers. The location is really good, very close to the train station and easily walkable to everything in the city center.