Massimo was absolutely fantastic with responding quickly. We stayed for one night, but for two whole days, Massimo allowed us to drop our bags off to keep them safe and offered a storing place that was secure and free even after we checked out. We are so grateful we didn't have to carry our heavy bags around the city. The location was perfect, not too far from the train station, the university area, or the historic center. The size was just perfect for the pair of us. The only complaints we have are very minor: air from the heater stayed up high, so let that guide your who gets the top bunk decision; and we couldn't figure out the stove. But we truly feel like the experience came at a great price, and we had a very good time in Bologna.