Luana was great! Very responsive and accommodating when I asked to stay for an extra night. The flat was huge and very well furnished. The included breakfast was also very nice. The few nights I stayed there Luana actually put me in a bigger room for no extra charge and I was extremely comfortable. My only complaint is that the single room is really rather small, which meant there was little airflow and with only a fan got to be quite hot and stuffy. Plus the noise from the street meant it was too noisy to keep the window open at night. Other than that, everything about my stay was excellent!