Just phenomenal experience and patience. I mistakingly booked for a day earlier then I meant too and not the correct number of people. This is why I leave the planning to my wife normally :) Matilde waited for us over 3 hours on the day we booked accidentally and we were no shows. Carlotta and Matilde were very very patient with us and allowed us to make the changes. Matilde also spent time with us after we finally arrived talking about different food locations in Bologna! The space is as advertised and is perfectly walkable to the square! All of their food suggestions were perfect as well! I would definitely stay again.