Elena is a rockstar. We booked knowing the elevator would not be working and that I have an air cast on my foot but when Elena saw me she picked up my luggage and carried it up the 5 flights of stairs without a blink of her eye. She is wonderful and shared lots of information about what to see and where to eat in Bologna. The apartment was as described in the listing. Her communication was fast and friendly. The apartment was equipped with what you would need for your stay. The washer was a great plus as we had been travelling for 3 weeks. I highly recommend Elena’s apartment!!!