As soon as I made the reservation with Gabriella she was quick to message me to confirm. She was also quick to respond to my messages both before my stay and during to give me information about how to get to the apartment, where to go during my stay and also even booked a table at the wonderful Osteria Al 15 which is only a few doors down from the apartment and serves authentic homemade food in a cosy atmosphere. To get to the apartment we got a taxi from the Central Station which was only 10 euros. The apartment itself is located approx 10 minutes walk from Piazza Maggiore, which we easily did during the day and the evening. The apartment is located in a beautiful little courtyard with flowers in bloom and decorated in a traditional rustic style and is very clean and has everything you will need for a self catered trip, we decided to eat out during our stay so didn't use the kitchen. The bed is really comfortable, probably the most comfortable I have slept in at an Air BnB. Gabriella is a very friendly and warm hostess and only lives a few minutes away if you need her. We loved our stay and hope to stay again in the future.