There was excellent communication from the start from Sophia. We arrived early but were accommodated for with no problems. The place was spotless and we were showed around by a nice gentleman Cunan who explained the house to us. The flat itself was very tastefully appointed and bigger than I expected from the pictures. The roof terrace was an excellent feature to enjoy a Lambrusco (an delicious regional wine that I highly recommend getting from a wine shop less than a few seconds walk away) The neighbourhood was really lovely with a young student vibe but not quite like you would find in the uk (a lot nicer) All of Bologne town was within easy walking distance. Bologne itself was lovely, lots of excellent food, shops and culture. Less tourists to be found than in other city's in Italy which was nice. We had dinner on our last night in a lovely trattoria called Tony which I'd recommend. I will definitely visit again and will hopefully stay in this wonderful flat.