Francesca was a very considerate and helpful host. Our plane was delayed and we needed a lot of extra time at the airport in Bologna because our luggage was lost. She stayed in contact with us throughout the ordeal and made sure our keys were delivered to us when we arrived to the apartment even though it was well after midnight. The apartment is very comfortable and quiet. It is modern and has all the comforts of home and is in a perfect location in the center of town. We will be going back.