Paola met us upon arrival and helped us greatly. The apartment was very clean and comfortable. the large windows made it bright and cheery during the day. Her husband helped me get to the close by parking lot while Paola reviewed the apartment with my wife. They provided us with excellent restaurant recommendations. Paola checked in with us with text messenging and made it clear that she was available to help in any way. If we are lucky enough to return to Bologna we want to stay there again.