Luana welcomed us and was very nice. Although we couldn't communicate in english, she answered our questions and gave us advices on where to go in the center of Bologna. The room was spacious, as in the picture, very clean. The only downside would be the noice at night as the bedroom looks out on a busy street. Very good breakfast with cake, biscuits and perfect service. After checking out, we could leave our bags a couple of hours which was very convenient. Thank you!