We were greeted by the wonderful Francesca on arrival and even though the apartment wasn't ready we were able to leave our luggages and take a short 10 minute walk around the neighborhood. Once we returned Francesca explained in detail everything we needed to know including leaving 2 sets of keys. The apartment is impeccably maintained, beautifully decorated and Simone has excellent recommendations for Bologna as well as detailed written instructions. Great communication throughout and no hesitation in recommending to other travellers. Just one note the staircase is steep (but really cool) so just be careful :)