Sara and Stefano are very friendly and as mentioned in the listing they were relatively hands off for communication during our stay. The location is great and only a 15 min walk to the train station and a few more to downtown activities. The apartment is on the 5th floor and no elevator to be sure you're comfortable with stairs! Breakfast was not included as mentioned in the listing however there are plenty of cafes and markets nearby. The bed is two singles put together and not the comfiest however the place is a great value for the area.