The booking process, the check-in and check-out were very efficient, Cecilia has always replied promptly & friendly to my messages, emails. We haven't actually met her, only her mother who was very nice & friendly. The apartment is in a relatively new building and has all facilities to enjoy your stay in Bologna: excellent wifi, very well equipped kitchen, adjustable heating and air conditioning, bright room & kitchen, a set of very useful basic information is displayed in the flat, large parking. The bathroom is very classy, but a curtain for the shower would help to avoid flooding. Overall we had a great stay at Cecilia's place.