This was my private review to Arianna.
Hello Arianna. My wife and I did not appreciate your unprofessional dismissive approach to almost every interaction during our stay. Your lack of communication is stunning. I understand that you are managing many properties from Milan but, as a renter, this is a significant part of the problem. The building is undergoing what appears to be a total renovation. As such, the QR code access is significantly blocked by scaffolding making entry and exit to the property and the apartment difficult. Parking was not clearly marked and unnecessarily difficult. The windows are very small basement style windows which are not adjustable. If they are, there were no instructions. While there was a Bialetti Express 6 Cup coffee maker, these do not work on a convection range, making morning coffee impossible. The worst issue was the new apartment had translucent doors facing outside and you shared that the Bologna building code does not permit turning off the very bright outside lights making sleeping impossible. While there is an inadequate second bed in the back of the flat, it has a box spring without a mattress.
Most insulting was when you contacted me a week after our stay indicating that a watch was left in the apartment, I identified the watch as my wife's and requested that you please send it to my home address. It's been several days and you have simply have not not bothered to respond at all. I would never recommend any property connected with you or HS Rent Now.