Eugenia was excellent on communication, quickly responding to messages prior to the trip and also during our stay. Her mother let us in and was very friendly and had good English. Very accommodating . Every little detail had been thought through with everything you could possible need to feel like a true boutique hotel experience. The kitchen is well stocked, as is the apartment - toiletries, linen, etc etc. The apartment is exactly like the pictures and the location is fantastic. I would love to stay again - or never have had to leave!