As a frequent AirBnB user this was our first bad booking experience. After booking (#1) we did get no answer to the question *) we asked with our booking. A week before we had to fill in all our details and upload our ID’s into another (?!) system (#2) as well as sign a paper contract (?!!) when we arrived (#3).
*) Our question asked about the possibility of friends coming over some (not all) days and how to deal with that booking-wise remained unanswered untill two days before and though we had updates info about them arriving with is nothing was arranged for them. We then had to change the reservation in AirBnB and pay all nights (instead of the actual few nights) for them. So we did / had to - but ‘Wonderfull Italy’ kept asking for this via their system.
AirBnB shoudnt allow non-personal agencies to advertise via them unless they keep using AirBnB as the platform though which you book, communicate and pay.
Apart from this: only one wineglass, a mini-mokkapot for only 1,5 person and just one set of keys available in an appartement that is rentes to four people… is not very practical.
By the way: no bad words about Abu, he was doing his job.