My 3 friends and I stayed at the apartment for a week in July. Morena was a very helpful host. She was very accommodating and responsive to our concerns before arriving, and on time to provide keys. She also helped us when the airline lost one of our bags. Also, we appreciated having breakfast food in the fridge. As to another reviewer's post, we used the washing machine and it worked just fine. The location was perfect for us and the events we had on the northwest part of town, and about a 15min walk from the Piazza. We would recommend this place, and also stay again. Thank you, Morena!