From the moment of booking to check-out, Francesco was amazing. He was quick to answer any questions I had prior to arrival, and ensured the check-in process was concise and easy. He provided photos of the process which really made a difference when arriving at an unfamiliar place. The apartment was very clean and in order and everything was spotless. He had also provided some delectable pastries for my arrival. Despite being in the center of the city, it was very quiet and relaxing at night. There was a very detailed book about things do to in Bologna and he is knowledgable about everything in the area. He was courteous to check on me to see if I had arrived okay and later as to how everything was during my stay. In my experience, he has been the best host for his communications during my stay. I will definitely book again when I am in the area.