Our flight was to arrive at 00:50am (Mrs Arianna knew it).There was a delay of 36 min.Mrs Arianna has sent me a message to whatsupp (which I rarely use so I didn't see it at once but after the arrival) and not to airbnb platform. Anyway as soon as my family arrived I called her to her mobile, to whatsupp, I sent a message to airbnb platform, sent sms BUT NOTHING. Mrs Arianna had everything switched off. It looks like she needed to have some rest and sleep. We took a taxi and went outside her apartment. SHE NEVER CAME!!! We were all alone in the middle of the night outside!!! We couldn't find a taxi although we tried and finally we found a hotel (after long try) and went walking . It was 4:30 am. We paid 258 euros for a few hours rest and next morning we left for Florence which was our final destination. At least I called airbnb and a lady gave me some good advices. Next morning Mrs Arianna sent me some rude and sarcastic messages. I TOTALLY DON'T RECOMMEND Mrs Arianna as a host. My family and I left in the middle of the night alone and in danger in a foreign city because of her.