Ilaria is very responsive to any question and/or request. I unfortunately had a problem with unlocking the door, within 2 minutes of me asking for help, Ilaria answered me back and initially tried to walk me through the process. When everything failed, she sent her boyfriend to help me to open the door. This event happened at 11pm and I really appreciate their help! Also, Ilaria provides a very decent and generous breakfast, it is everything you needed for to start the day. Location of Ilaria's place is very convenient as well. Situated in the center of the town, everywhere is about 10-15minutes by walking.