Due to a burst pipe the day before we arrived, we didn't stay at Ognibene and had to stay at another apartment. The other apartment wasn't great at all but it's irrelevant for this review (FYI we stayed on Via Gallieri).
Maddalena was good with communication and quite friendly though. She provided maps and guides to Bologna which was helpful. It was just disappointing we weren't able to stay in the original location as there were so many positive reviews from other guests. We did appreciate the fact that she organized another place for us though.