Nathalie was very helpful with everything from the moment we booked onwards, she even offered to pick us up at the airport - which was above and beyond our expectations! The apartment is great, easily slept the four of us very comfortably. The neighbourhood is nice, certainly seemed very safe to us as we wandered around. There are a couple of bars and a restaurant up the road back towards the airport where we grabbed a pizza as we were late in on the first evening. The apartment is 20 minutes from Bologna centre by bus - so ideally located for sightseeing.