We only had e-mail contact with the owner Ludovica. She was very helpful. Bianca Maria, the woman who gave us the keys, was very helpful and friendly as well.
The loft was on the first floor. It was clean en cozy equipped. Everything from the list was there.
It is 10 minutes walk to Piazza Magiore. Or you take the bus. There is a busstop in front of the loft.