Silva was very easy to communicate with and replied very quickly. Check in through the keypad was strange but worked! Apartment was very clean and spacious. It's about 15mins from shops and restaurants but 30min walk from piazza maggiore- there are frequent buses nearby. We were there during very warm weather, and as advertised there was no air con so us Irish found it very warm! Maybe a fan for us folks less used to hot weather? Thanks for everything Silvia!