From initial contact all the way through to the end of our stay communication was easy. We stayed for 5 weeks. There were 5 of us ranging in age from 11 to 73. The apartment was comfortable and clean. Paolo & Elena ( Andrea's parents) were the contacts & made us feel welcome right away. As we arrived in the evening, in winter (February), Paolo kindly drove us to the local supermarket to buy food for dinner. Italian breakfast was provided initially, along with tea & coffee. The position was excellent for public transport - 15 mins on the no.20 bus to the Centro (centre) of Bologna. Also, 15mins on the no. 35 bus to Bologna Centrale train station. Buses run about every 10 mins most days. They provided all essential kitchenware, linen etc, even enough for us to invite friends for dinner, which we did on several occasions. I would definitely recommend this apartment to others & would stay there again without hesitation. Thank you, Paolo &Elena (who makes delicious torta) for all your help & providing a lovely facility.