Monica was the most gracious and helpful host. She was waiting for us with the key to the apartment after our long international trip so we could settle in immediately. She sat with us and showed us on the map of Bologna all the historic sites, best restaurants, cafes, etc. and left us with a booklet with any and all I nformation you could need. She even checked in with us during our stay to see if we needed anything. Monica went out of her way to refer us to a doctor when my son wasn't feeling well. We all were very comfortable and loved the apartment and Monica as our host. The apartment was very clean, fully equipped, and in perfect working order. As we had to do a bit of work, we enjoyed wifi, but also had time to watch Italian TV and cook! The apartment was in the historic center of the city so we could walk to restaurants, cafes, shopping, churches, museums, etc. -- perfectly situated. Monica even called a taxi for our departure, which was so helpful since we were leaving at 5am!! We are planning our next trip back already!!! Grazie Mille Monica!!! We would give you six stars if we could.