Communication was great and fast. Any help needed was being attended in person as well. The apartment is what you can expect from the photos. Space enough for a cozy stay in Bologna. Located very centrally, close to all kinds of touristic activities. It can be crowded in the streets and the nearby piazza during extended aperitivo coziness, but people in Bologna are very nice. If you find any inconvenience in front of the main entrance of the building, simply say 'mi scusi' and get in. It's a medieval city, and as such reflects ages old street habits and lifestyle. However, quietness is guaranteed in the apartment itself as it isn't located on the streetside of the building, but to the back. The oldest university in the world, with Dante Alighieri as its former professor is located only 2 streets/250 meters away from the apartment. So get ready for a hint of your own Divine Comedy experience!