1. They wanted to charge us an extra €28 for a travel cot when you can buy a brand new one for just a few pounds more. 2. The overall cleanliness of the flat was poor. 3. Despite my complaints, the wi-fi was activated only the day before we left. 4. The boiler had been switched off so we didn't have hot water for a couple of days. 5. No shower gel or washing up liquid in the flat, the cutlery was dirty, bed and pillows were uncomfortable...
In short, they don't give a damn if guests are happy, they are just trying to exploit the rise of tourism in Bologna. Keep your expectations low.