When we arrived in Bologna we were met at the apartment by Simone's mother, Francesca. She had already stocked the cupboard with some food and cold drinks, which is just what we needed after a long trip in the hot summer weather. She told us where some of the main local amenities were and anything she didn't know at the time she contacted us later by email. All of this was very reassuring considering it was our first time using airbnb. The apartment itself is really nice - spacious and a great location, perfect as a base from which to explore the city. I would highly recommend the apartment and Francesca is a perfect host.