It was unseasonably warm the second week of our stay in Italy. We stayed in a lovely place in Bellagio prior to our arrival in Bologna. Our 5 year old fell ill on the second of our 3 night stay and that night I contacted our lovely hostess and asked if it would be possible to check out a day early because we needed A/C as the extreme heat seemed to make things worse for my son. She graciously understood and was happy to accommodate. As a result I contacted the Bologna host in advance to confirm that A/c would be working. He confirmed and we eventually made our way in with Jaime who kindly helped with check in. While the A/C was on when we came in - it did not help. I tried to call the host but the cell info he gave me did not work. Within the hour and a half we stayed we checked out and booked a hotel and requested to get a refund for the second night. We did this all through AirBNB msgs as mentioned the cell he gave me was not working. Not only did he tell me I called the wrong number he said I must not have understood how to use the A/c. Then indicated that we must not have stayed long enough because when he checked the apartment after we left it was 'cold.' This must be a magical apartment because my husband specifically turned off the A/c which was only blowing out hot air. We did this out of respect for the owner...who not only sent these accusatory msgs but also threatened to contact AirBNB to which I replied I hoped he would and would be happy to provide our hotel receipts. In defense of the apartment ~ it is in a great location. The apartment itself is quaint but the bathroom is older and shower did not seem clean.And as long as you don't mind carrying luggage up at least 5 flights ~ it may be ok in the winter. I should have based my booking on the fact that this place has not been recently reviewed...if you are looking to be comfortable with good service stay elsewhere and take a taxi...if all you want is location ~ then you will find it here.