This was one of the beat Airb&b experiences we have ever had!! We arrived super late (midnight) and Sergio was there to greet us and assist us with parking. We were driving from a far distance and he kept telling us now to worry about late check in and to please drive carefully. Communication was 10/10. He provided us a guide, he offered to reserve a table at a restaurant, he provided wine & snacks as a gift. The apartment was so clean and so cozy! It had everything we needed. He even left us Bologna key rings! The overall experience was 10/10 and I will definitely be staying there every time I go to Bologna! You will not be disappointed!