He said you can use the washing machine, but then he threw his laundry into the 4-hour program and we couldn't use it. The light in the room was insufficient. The room was very cold and did not heat up. There was no comforter. The hot water was interrupted because of the washing machine. Towels were very dirty and smelly and we couldn't use them. I don't recommend at all. Better without a shield at the hotel. Neighborhood were so noisy. Definitely not worth our money.