The flat is on the top floor with no lift. The bed is comfortable and the wifi is fast but I find the flat not very clean and has problems with ants in the kitchen and the bathroom. As mentioned by the previous reviewer, some basics need to be put right before this can be called a good stay. It is a shame as the flat is in a perfect location and is excellent for exploring Bologna old town. Livia is friendly and answers to queries quickly. I understand she is getting someone to carry out pest control and repairs and I hope this will transform the flat as it would be a great stay if the problems are resolved.