I cannot say enough about Tomoko and Matteo. They speak great English and are very caring and helpful people. They provided maps, bus information, looked up train and bus schedules, including information about the ongoing Trenitalia strike, printed my boarding passes, took me to a free concert and the best gelato place in Bologna, recommended the best sights of the city, etc.! The whole apartment is bright, clean, and airy. I will never forget my 2 days in Bologna, and I hope to see them again soon!