The apartment is just next to the train station (Bologna Centrale) and it is really easy to get into the apartment (as long as you are guided on how to). Grazia did sent very detailed information when I made the reservation but a few days prior to our arrival she did not respond to emails or WhatsApp messages, which made me wonder if I should cancel the reservation. When she did, however, she made the procedure absolutely clear.
Yet, the apartment was definitely not what we expected. We were lucky to stay for one night only. First, the temperature outside was 3 degrees. Before going out for dinner I made sure the heating on and we left. When we returned the temperature inside the apartment wouldn't go any higher than 18 (we actually needed to wear a sweater in the apartment or a light coat to feel ok). When I informed Grazia on the next morning, she just told me I should had put the air-condition on (which I obviously did, but in vein!). Second, the apartment is actually a previous store, which means that the main bedroom is by the pavement! Practically, not only you hear all the noise of the traffic but also anyone walking and talking on the pavement, loud and clear!! Also there is are no shutters to but practically a light garage door, which leaves too much light to get in when you sleep and too little light when you need it. Finally, Grazia sent me a message at 6:16 AM, reminding me to check out until 10:00 AM. Just another reason to disturb our -low quality - sleep. Quite disappointing experience...