The room does not have: soap (as advertised), a place to hang your towels to dry, only one towel per person for 4 days, no water in the refrigerator, no complimentary coffee or sugar, no adapter for the hair dryer so you must dry your hair in the kitchen, there are lights above the bathroom sink but the electricity is not hooked up so it's very dark, the pillows were like pancakes, you have to wash your own dishes and take out the garbage even though you are paying for a cleaning person that supposedly is coming right away and that's why you aren't even allowed to leave your bags an extra hour/two. The people across the hall were obviously not interested in disposing of their garbage in the outdoor bins (which require a card to access) so the hot hallway smelled of their garbage. Why is there a bathroom scale, but no garbage can in the bathroom. Every time you have garbage, you must go to the kitchen to dispose of it. Overall, we did not have a very good experience and I think with a small attention to detail, many of the issues could be resolved.