We are confused by the overwhelmingly positive reviews this apartment has received so far.
No personal touches, no welcome gift, not even a map of the city. The only food available in the house are four unmarked pods (coffee? Tea? Who knows). There is no house manual, no instructions on how to use the appliances or the heating system, no microwave, no shower curtain, no shower head (just the small one you have to hold with your hand), no toiletries save for an opened shower gel bottle, no outlets at all in the bathroom... It is true that the apartment is clean and conveniently located, but if that's all you receive for a fairly high price, then why not choose a hotel instead?
On top of this, the check-in system is very inconvenient. After booking and paying for the stay, we found out that the "self check in" was not the traditional pin pad with a code, but rather an app to install on your phone that requires internet to work. On the first day, the owner was forced to show up in person because we (as many other tourists) don't have internet data available in Italy; on the last day of the stay my cellphone was dead, so even with the wifi password we couldn't get in. We had to go to a local bar and ask if we could charge our phone just for us to get in. We didn't contact the owner to solve the issue because on the first day, maybe annoyed by the fact that he had to come open the door for us, he let us know that he lives far from the town (which is different from what is stated on his profile).
What he annoyed us the most, though, was the fact that the air conditioning didn't work despite being one of the listed services. When we inquired about this, Gianluca told us to open the windows. Even though we kept the windows open for a couple hours before bed the temperature didn't go down much, and we had to keep them open throughout the night - which meant mosquitoes and noise coming from the busy downtown roads throughout the weekend.