Serena was there waiting for us when we arrived. She gave us excellent instruction on all aspects of the flat plus recommendations on what to see in Bologna and area along with recommendations for restaurants and bars. She is a very friendly person, a helpful host who speaks good English. The flat is spacious, with full kitchen, large bedroom and sitting room and cool designer touches. Great views of the town from the windows. A key plus for this flat is it really is in the center - great indoor market right across the street and easy walking to all the key sites - main square is just 10 minutes away on foot. Bologna is a lively place where people like to eat, share a drink and converse with each other. Serena has installed double glazing to filter out noise but those staying should realize they are in the heart of the town center and not a dead quiet suburb. We found it lively and exciting. Local shopkeepers and market sellers were very friendly and helpful even though we speak few words of Italian. A great place to come home after a fully packed day. Staying here really gives you a sense of what Bologna is all about. Serena is a smart and caring person and it was indeed a pleasure to meet her.