I never got to meet Natalia in person as she was out of town during my stay at her apartment but met Luca who was very friendly and helpful. Both hosts were very responsive and Luca was willing to go the extra mile to answer all my questions and helped with our luggages up and down the staircase. We also had a slight bathroom situation during our stay and was fix very quickly.
The apartment itself was very clean and central, just as depicted in the photos. Perfect location for exploring Bologna. although slightly noisy at night, but I had no problem with it. Highly recommended !