Alessandro was super nice and met us at the flat when we arrived. It probably would have been tricky if one of us didn't have a working phone (I'm from the US and can't use my phone unless connected to wifi) but I was with a friend from the UK who could call him when we arrived. He was super nice, showed us the flat and that was that. We really liked Bologna and the flat was about 10-15 minutes (by foot) away from mostly everything we wanted to see. I just wish we would have known that pretty much everyone in Bologna goes on holiday for August, so a lot of shops, restaurants and bars were closed. But we still managed to see a lot! Alessandro doesn't speak much English but we managed to communicate a little. He didn't give suggestions other than just show us around, but it would have been nice if he could have given us a map and maybe some recommendations for open restaurants and bars. But other than that, I'd totally suggest anyone to stay here! The loft sleeping area was super cool and the flat was clean and just what we expected and wanted. Thank you!