I paid and checked in online several weeks before my arrival.
They never sent me explanations on how to enter.
On the fateful day, after six hours of travel, I arrived in front of the door at check-in time and there was no name on the doorbell. I called repeatedly but no one answered. I tried to write on wtsapp and, checking the marks on the messages, I finally found a contact. All pissed off, this man told me that I had to follow the indications and only later he realized that those had never been sent.
It took me an hour and a half to enter also because the videos he sent me on wtsapp were really rough, I would say almost insane. And, entering the house, I discovered that the wi-fi did not work. I protested again and through the Airbnb service I got someone to come and install a new router the following day but ... obviously, this someone arrived an hour and a quarter late and I had to ask colleagues three thousand kilometers away to postpone the job call.
The company that manages the apartment is just a spiritless lucrative association, with no attention whatsoever for the client.
I end this comment by saying that the loft with the bed has a maximum height that does not exceed one and a half meters. In some regions of Italy it would be completely abusive and I did not understand from the photos that it was so low and unlivable. Do you want to try it? Expect to give the ceiling a few heads.