Sandra was very prompt in her replies. She waited for us at the apartment and gave us maps for the area with recommended restaurants and attractions. The place was very clean and cosy - perfect for two persons. We planned to do our laundry and found out that there was no washing machine but Sandra took the extra effort to buy us detergent and telling us the nearest laundromat. The apartment was also near restaurants and shops so it is convenient. The only thing is that there is no lift and will be slightly draw-back if you have a lot of heavy luggage. Overall, this place is recommended :)