We arrived in the evening a picked up the keys at a nearby bar! Arriving at the flat it turned out the keys were the wrong set. We tried to reach Luca on the phone and via AirBnB - succeeded after waiting 1,5 hours in the street!!!
Inside the flat the temperature was the same as outside - 17-18 degrees. According to Luca its because Italian law prohibits the use of heating until October 15. That there was no hot water was to blame on a technician who had viseted the aparmentment only the day before !! (Nex morning I found the water heater in the attic and turned it on - then i worked).
Apart from that: The Palazzo in which the apartment is on the bottom floor is beautifull and very well situated in the center of Bologna. Thats what you see in Lucas the pictures. However - Lucas apartment (no pictures) is really run down, the bed linnen and towels old and warn out, the electric kettle not working, the beds not comfortable at all - and no extra blankets for an 17 degree cold apartment.
Luca blames everything on others - so things probably will not change.
And - Bologna is nice. We had a fine stay - but it was so nice to arrive at our AirBnB flat in Venice where Monica welcomed us, clean and great beds - and the heating had been turned on before we arrived.
So - thanks to Bologna - not so much (not at all) to Luca.