I would like to say that this is the worst experience I have ever had in my life using the airbnb. We were planning such a nice trip tp Bologna, Italy. We booked everything in advance and the host informed to us that the check-in time was flexible. So, I arrived in the morning around 9.30 am and we asked to leave our luggage in the apartment. The place was not ready for us because there was a previous guest staying there. So, we had a confirmation from the host that the place would be ready at 1 pm and we came back at 1.30 pm. Still the place was not ready and even the shower was broken. We decided to cancel the booking and still we didn't get any refund. WE PAID 250 CHF for the worst experience ever in our life. Thank you airbnb for every lesson from you.