I haven't have a chance to meet Luana in person, but the check in was very smooth and the guy showed me all around the place and explain everything very nicely. The place itself was super clean with beautiful window. As I was staying there just by myself, I didn't need much space and this small room was just enough to accommodate everything I needed. The street outside is little bit lousy, but you are staying in the center and the value is totally worth. I had beautiful saxophone session just across the street included. I love the city vibe and thanks for that.