Carlotta was there to greet us and was helpful and friendly - despite us being very late from our flight. She told us everything we needed to know in an unfussy way and the flat was as described. The flat is in a great location - fab views across the city roof tops to San Luca and San Petronius. ..and near enough to the fabulous daily market to pick up fresh porcini mushrooms for a lavish 'breakfast with a view' back at the flat. Plenty of white towels and a comfy bed, plus a bottle of local red wine as a welcome. It is a genuinely restful place to hang out - so if you want to bash pavements and explore Bologna and the surrounding towns and be sure of having somewhere as a sanctuary to retire to - this should do you nicely. Our first Airbnb experience - and a good beginners start! If you have a heavy bag to carry, you need to be aware that there are several flights of stairs and that the very last flight is a tad steep - the price you pay for the view!