Quiet and very clean apartment in the centre of Bologna near the train station. Towels, shower gel, shampoo and soap were available and water too. A breakfast is offered. I struggled a little bit at the check-in as the box containing the keys was a bit tricky to open. I called the host to ask for support however the communication over the phone wasn't the most pleasant. She seemed annoyed and kept saying that I wasn't following the instructions given correctly. I understand that dealing with customers can be stressful at times, however I think kindness and helpfulness are key in the hospitality business. Besides this, my stay went great, what is offered is good considering the price, and I would definitely recommend it.