I can understand why Gabriella is a superhost. She is everything I think airbnb must want in a host.
The flat was very clean, the perfect size and it was in a great location. She left food for us and explained how everything worked, while also explaining things we could do around Bologna and the wider region.
I was worried about booking a taxi because I can't speak Italian. Gabriella booked one for us for 4.30am. I was so surprised when she messaged us in the morning to tell us the taxi was on its way. She was very committed to making sure we had a great time and I am very thankful.