Realkasa’s place was in a great location and easy to find. The checkin process involved electronic checkin(email) which went fine (in English) until we were asked to electronically sign a contract which was not in English and which we were not prepared to sign. This was never requested of us from any other Airbnb in Europe so we wanted to read what we were suppose to sign. We replied to the email asking for an English version - no response. We sent a message(2) via Airbnb no response. We decided to go and checkin at the agreeable time and was met by an employee. That went well and he had an electronic English version of the contract for us to sign (would have been nice to know!) so we signed. Obviously they got our messages. The apartment itself was spacious, really nice shower and the kitchen had the basics that you need. The bed was hard for our likening but the area was extremely quiet for sleeping. The other issue we had was for the garbage. It was expressed very clearly that we would be charged if we left garbage in the apartment and to use the emerald card for garbage disposal. Well we never received a card! We messaged them at least twice maybe three times to let them know but sadly no response. Also, the floors were filthy when we arrived - you could feel the grit on the floor in your bare feet and our feet were black in no time! We let them know and they did attend to it right away but we would have appreciated a heads up so we could be there or at least protect our valuables. This accommodation could really easily be a five star if they responded to messages in a timely manner and took care in their cleaning.