Well, i had a terrible experience with Claudio. I've never seen such an irresponsible person and rude behaviour. Before booking, I requested him for flexible check out and he agreed on 15:00 pm for check out, so I booked. At the day of check out, when I was in the city center, he asked us to leave at 13:00. I was quite shocked, I called him but he did not bothered himself by replying my phone calls. he just texted that i told you 13:00 not 15:00. He didn't even bothered himself with reading our chat history to see what he has written. But, i did and i sent him a proof of "check out at 15:00" by taking screen shot of our chat. he told: "I pushed a wrong number, I am so sorry". this was whole the responsibility he took over destroying our plan. We spent a terrible time from city center to the flat to collect our things and he didn't even show up. Now , I really think how much can one add to whole his life by "57 euros" for telling lies and destroying the trust. Is it really worthy?