DO NOT USE THIS PROPERTY OR THIS AGENCY!
I arrived at the property at 6pm, as scheduled with their check-in agent.
When we entered the property, he entered without taking off his shoes, ignoring my request.
I had to sign some check-in documents then he left.
Taking off my shoes and walking to the bathroom and back, I realised that the floor is extremely dirty, not hovered or washed.
Also, the toiled was not cleaned and had visible marks of shit.
I informed the check-in agent and he said: “If you go at the end of the corridor there’s a room where there are tools I think”
He said that he would speak to the agency and “I think you’ll have a refund for cleaning fee”.
I said: “It does not work like that. The refund should be given to the previous guest. I should receive a clean property.”
After that, I wanted to use the shower and I wanted to hang the towel on the radiator, in the bathroom but I have realised that is extremely dirty and is not a good idea.
Panicked, I checked the bed. The bedsheets looked ok, but the bed headboard was extremely dirty, dusty and full of hair from other people.
The room wasn’t much as well: dirty walls, visible marks in the wall, dirty table and chairs and more.
I have contacted AirBnb immediately and informed them about the issues. I sent them pictures and I was assured the the issue will be resolved.
I told them that I no longer wish to stay in the property and a refund was promised.
The next day, very early in the morning I left the property and checked into a hotel. I informed the check-in agent and Airbnb.
After a few hours I have received a refund of about 350 euro and the property held more then 550 euro for the night spent in shit, dirt and dust.
I have complained about it and I was told that I have to comply with their refund policy.
This isn’t the first issue with this agency.
A few days before I stayed in another property where I found leftovers in the fridge, no toiled paper and a lot of mosquitoes in the room.
The solution was: buying my own toilet paper and hunting mosquitoes all night.
I have documented everything with pictures and videos that have been sent to my lawyers and to the italian authorities.