Andrea had great communication, a beautiful apartment with clear instructions about wifi, heating, etc, and is super helpful with any queries or follow up issues (I thought I'd left something behind and he went above and beyond to look for it!) There is a lot of ambient noise due to the location of the apartment, but it's so lovely and the location SO convenient that it's easy to overlook (and with the shutters and windows closed, really not that bad). A wonderful and well-hosted stay in lovely Bologna!