Elena and her staff were incredibly responsive! We had a clogged shower drain and they fixed it first thing the next morning. The hair dryer broke and they replaced it within the hour. The location of this place is about 2 minutes from the train station and about 20 - 25 minutes walk from the city center. This would be a great place for anyone to stay who is going to be out exploring all day! There is air conditioning and the room is spacious, including a small table for two. Accommodations were a little lack laster, but Elena's responsiveness was great!