As our flight didn't arrive until late evening Soroya very kindly met us at the airport which we appreciated with the keys as there would be nobody on site to hand them over to us.
As our arrival time at the apartment wasn't until after 10pm and no local supermarket open it would have been helpful to have had water and milk provided which we would have happily paid for. So I had to get up early the following morning to get some basic items from the supermarket.
Also a welcome pack with how things work in the apartment would have been a help. As it was winter we needed heating. Although there were radiators I couldn't find out how to turn them on. Luckily there was a fan heater which took the chill off.
Soraya messaged me regarding check out and advised me not to leave any food in the apartment and to dispose of the rubbish...what did we pay a cleaning charge for? Also the sound of the residents on the next floor up was noisy at night so would deter us from staying again.