Sadly, a very disappointing experience - can’t recommend this agency at all!
To explain:
They want a “delayed check in” fee; 20 euro, if you come to late. Yes, it’s their “right” but with the following experience after, it become nasty.
We asked for four bedsheets / covers and received just two.
They told us before, that it’s not a problem and then this. It can happen, we asked again and were told, that this is not within the budget. So no cover for us.
The toilet door is so loud, if you open / close it, you will wake everybody in the flat - maybe even in the building.
After they recognized, we will not pay the checkin fee (because we thought, it’s kind of bad service after they haven’t give us the sheets), they disabled the heating and warm water on the last two days!! No joke; they have a internet connected heating and simply disabled it.
Flat is pretty dusty and the bathroom super small.
Checkin guy was friendly and located super central.