We were travelling through Italy and had booked this Airbnb for2 nights. Our hire car was broken into ALL of our belongings stolen including passports we were absolutely devastated. I contacted this host informing him of our situation, explained that we were dealing with Italian police, insurance etc and that we were not able to travel to Bologna. The host told me that he would refund us but to go through Airbnb resolution centre to do this, which I did. After numerous attempts to contact Airbnb to resolve the credit for this stay we have now been told that the host has declined a full refund. I have stayed with over 65 airbnbs in the past 5 years and have never had the need to review a stay ( or not in this case) like this.
I believe we should be professional in our dealings with others and true to our word. Clearly not the case here. That’s why I have given my low rating.