Claudia was wonderful! She does very well with her English and was very helpful. She called and booked our taxi for the morning of departure and they were on time and accommodated us & our bags perfectly. Her recommendation for dining was better than expected. the neighborhood wasn't particularly interesting but was reasonably quiet. The kitchen was good & well appointed. The only thing that was bad was the bed off the kitchen which was bad at worst, it really needs a better mattress. The one pictured was good and as represented.