I would not recommend this host (company) to nobody, it was the worst Airbnb I’ve ever been, we arrived late (according the listing they charge an extra price for each late check in) so in the beginning everything was ok, we arrived 1:38 am (I asked to check in 1:30 am ) and the guy from the company was there waiting for us, he was kind, showed us the house that was entirely opened (all the windows), and told us that if we needed extra towels or sheets we should pay more. About the late check in, we did not known that we should pay the amount in cash, but anyway I paid the 40 euros extra for the late check in, by Airbnb platform.
The problem was that we arrived almost 2 am, the apartment was nothing like the beautiful pictures, because was super old, with no one single water on the fridge for us, two coffee capsules with no sugar, and suddenly we start to see a lot of cockroaches, we killed them and went to sleep, we were too tired! In the next day we realized that actually the apartment was smelling mold, mixed with a smell of cigarettes like someone who lived there in the past smoked for the whole life (specially in the living room) and this is why the apartment was entirely opened when we arrived! We kept seen the cockroaches for the whole week, and staying outside the house as much as we could. Sunday , one day before our check out was the top of what our body could resist and we went to the doctor in Italy who gave us the ventolin prescription (for bronquites) and was horrible to be losing our trip because of a wrong apartment choice, but in this night I received bites from bugs and couldn’t sleep, Was horrible!!!!
Monday morning we asked just more time to leave the bags (could be even in the building), once we were not staying in the apartment during the day, was too warm, dark, smelling mold, bugs, so the company extended the staying for 2 hours, but our flight was in the night so they asked one more night payment, finally instead of paying more again, we left our bags in a store, in the other side of the town, very uncomfortable!
I understood their work is according to how much they extra charge, but missing a lot of hosts special touches, it is not going to break the company buy 2 bottles of water, or a soap to the shower, or a paper towel to the kitchen! Anyway we left the apartment clean, probably cleaner, once we killed a lot of the cockroaches during our staying! I have pictures of everything*