Sandra was very responsive to messages. The arrival was very easy. The apartment is in a great location and one window looks out onto a small river, which is a very famous view in Bologna. This was our first visit to Bologna and we absolutely loved it. The city is a great size, very walkable and the food and drink is fantastic! The apartment was perfect for our stay, we stayed for 2 nights and it is very close to the city centre so it is easy to pop back to the apartment if you need to. I would definitely recommend the apartment.