We had excellent communication with Gianni prior to arrival and he was helpful when we unable to arrive on time due to poor weather conditions on the motorway.
When we arrived in Naples Gianni was not there but we were in communication with his sister who I must say was fantastic and helped us no end with negotiating the streets of Naples to the B&B, and then helped us with parking. She showed us around the B&B on our arrival and made us feel very welcome and used her knowledge of the area to identify particular points of interest.
The room we had was as expected and was clean and tidy and ideal for our needs.