Ilaria was very responsive and easy to contact before and throughout our visit. The flat is located in a very central location which is perfect for tourists. The flat has air conditioning which helps in the heat.
The roof terrace provides good views of Naples but is difficult to access as the lock and key are difficult to use. The kitchen is well equipped with everything you need for a short trip (we were there for 6 days and it was fine!) there is also a first aid kit and some great recommendations of restaurants!
The bed is very uncomfortable and the ceilings upstairs are very low so have to duck the whole time in the bedroom or bathroom and shower. Also the wifi didn't work and although Ilaria tried to resolve it, it only then worked for 1 day so we had no wifi for our stay.