I booked this apartment for my mom and I as a mothers day gift. First issue, about 2 weeks in advance I let the host know my exact time that I was arriving and I was told it was confirmed, I messaged the host when I departed to Naples and arrived at the airport as well, there was no response and nobody at the apartment. I called the host and he told me to go get a coffee and wait an hour, after that he showed up and gave us the introduction, to include the broken futon that he assured would be fixed the next morning with the cleaning person.
I will point out that I booked as a 1 guest due to oversight, as opposed to 2 guests, however, it is listed as a 3 bed/entire apartment, which is 1 of the 2 main reasons I booked, second reason being a central location.
My plan was to sleep downstairs, on the futon bed, and my mom would sleep upstairs giving us space to sleep apart, unfortunately it ended up being a matress next to the bed upstairs, where I had to sleep right next to my mom. I messaged the host at noon the next day to let him know I was going to be out but to please let me know when the futon was getting fixed, got no answer, I called the host in the evening and was immediately told he would call back after 8pm because "he was at work with a customer", I stayed for 3 more days and never got a call or message back, no cleaning person came to even change the towels, and to add to the issue, the hot water for the shower was almost non-operable, while the host did mention how to reset the water heater, he said it was rarely an issue, that is far from true, the heater would not stay constantly on and there was not 1 shower that would not turn cold after 30 seconds of running the water.