Alessandra was great from the start. She was quick to respond to questions and accommodations we needed. The check-in worked out marvelously because a friend of ours rented the second room in the apartment and he arrived early. We arrived after 11pm, but the alternate would've been the security desk in the building would have had our keys. The keys come with an elevator keyfob, the massive door with a solid key and your individual apartment bedroom with its own swipe card security key. The rooms and the entire apartment, including the adorable kitchen were immaculately clean. The location was MONEY! Smack in the middle of Via Toledo where everything is. We visit Naples every year because my husband's family is there and we usually stay at the Renaissance just 2 blocks from this apartment, and I think we found a new home for our visits! One night, our bedroom key card didn't work, but Alessandra answered at midnight, despite her sleeping babies, and fixed the issue for us. The entire stay was five stars. THANK YOU! GRAZIE!!!