Best hospitality ever, which makes it hard to disclose the less than pleasant aspects of this beautiful, historic apartment. If you are going when the weather is cool, and you can handle a lot of stairs, you will love it. Otherwise, you should know there is no AC in common areas, and 79 steps to the apartment with no elevator. It was so hot (in mid September) because it is so high up in the building, and there is no breeze because it is surrounded by other buildings, that it was largely uninhabitable. We were confined to the bedroom (the only room with AC) which never got below 75 degrees (it started at 86).
As for hospitality, Luigi and Rossana were very friendly and helpful. Their English is very limited, so communication suffered a little bit. They stored our luggage early for us, arranged for it to be taken up and down for us (thank goodness!), made pedicure appointments, printed tickets, and arranged a taxi to the train station for us. Very nice people!
The photos are accurate - the place and the decor is gorgeous! It was a real shame we couldn’t enjoy it because of the stifling heat. The WiFi worked pretty consistently.
The location is close to everything and we felt safe. We were not prepared for historic Naples as a whole. It is covered in graffiti and littered with trash and worse. The traffic is dangerous even where pedestrians have to walk. Do your research. I will stay somewhere on the coast when I go back.