When my wife and I arrived to Napoli we were unsure about having choosed the right place to stay. We decided to walk with our heavy luggage from the metro all the way up to Jeanette's place. On the map it showed a 5 minute walk, but it was a very steep hill through the neighborhood and we were sweating exhausted in a hot summer evening.
We arrived to the apartment complex and the place was on the second floor.
We were amazed at Jeanette's place and her charisma. She welcomed us with a big smile and explained us every detail about her place in a manner that made us feel like in a five star luxury hotel. She had a refreshing A/C, a super white clean bed, a mini fridge with drinks included, an espresso machine with coffee, snacks, candies, milk, cereal, and many other goodies such as Netflix and art books. Honestly not even at five stars, five diamonds hotels you get this kind of stuff in your room unless you ask for them and pay triple its price. Inmmediatly I realized why she is a Superhost! She goes beyond your expectations. Let me tell you the best part: She bought a brand new steaming iron on our request!
We had experienced many hotes in Italy don't have steaming irons available and we were having a hard time trying to iron. I texted her our concerns a few days before arriving and surprise: a brand new unopened box with a steam iron was there there for us, we felt like Christmas in August.
This was the best Airbnb I have ever stayed. I truly appreciate Jeanette going that extra miles for us. Thank you Jeanette for making our stay unforgettable.