Elena, Paola's mom, was able to help us arrive at their Airbnb by ordering a taxi for us. Upon arrival, we were greeted by Elena. She gave us in depth explanations regarding the house, the use of the amenities, provided snacks and drinks for us. The place was clean, well-stocked, and well-located. Elena went above and beyond giving us shopping recommendations, reserving restaurant bookings, and making sure the taxi picked us up on time for our early morning flight. I would 20/10 recommend this place to anyone staying in Naples.
I should also mention that even while well-located this Airbnb was away from the loud areas of Naples. It is on a higher floor in a building with an easily accessible elevator.