Ileana was very helpful and welcoming to the three of us when we first arrived in Napoli, unsure of where to go - she made sure we'd got the right address and very kindly offered us lemon squash and biscuits after a long day's travelling across half of Italy! We were very grateful for her letting us use shared facilities such as her kitchen for when we wanted to cook, and Ileana made sure that we were always okay throughout our stay, whether that was through showing us how to work the cooker or simply asking how our day had been.