Prior to coming to the apartment we had a very good email contact with Claudio. We arrived at the airport in the evening. Claudio helped us with the transport to the apartment. When we arrived there, Dayana was at the door of the apartment to meet us. She explained about getting in and checking out, what all the amenities were and gave us a few tips about restaurants and things to do. The location of the apartment is very good for public transport (Montesanto station and Piazza Dante are near), but you can also easily walk to the National Archeological Museum and the other sights in the old city center. The apartment has a fully furnished kitchen, bedroom and bathroom with clean towels as you would expect in a hotel. We slept very well, even though we could hear one pair of neighbours arguing with each other every night, but they stopped at 10pm. Call it "couleur locale". ;) We had a very good stay at the apartment and can really recommend it !!!