Desk staff was great! This apartment was super clean and modern. Great bathroom, best I came across through 2 weeks in Europe. Apartment in a unique old building with operable windows and balconies. You will sleep behind three locked doors: your apartment lock (serious locks with multiple deadbolts, thick, heavy door), the lock to the suite of apartments in the lobby, and the lock to the street door. Is thsi level of security needed? Naples has a bad reputation, and I heard what sounded like gunfire way across the city at night, but I never felt unsafe in the apartment. Note: such a strange entry sequence. The street door is unmarked except for a list of apartments. Push the button next to the Airbnb, and a small door within a larger car-sized door will click open. Crouch down, step up and through, and close this heavy but tiny door behind you. You're now in a courtyard for cars. Proceed up the stairs and find the door to the suite of apartments, where we found our smiling host waiting at the top of the stairs. Great location if you plan on catching a ferry in the morning to Capri or elsewhere. Short taxi ride away. Be prepared for the taxi drivers to skim a few Euro's for "bag handling" though.