Our stay started off terribly. Marcello gave no instructions about check in whatsoever, despite me messaging him and calling him several times. As a result, my partner and I waited over an hour until 7pm (check in was from 12pm so only god knows what we wouldve done had we got an earlier flight) , until a friendly local lady and man helped us to Marcello's apparent cousin who had the keys up the street. We were given no information about this prior to our trip at all, and had to wait unt 830pm for even a message from Marcello to explain. The next message we had from Marcello was to vaguely tell us how to check out, he was very clinical and seemed to have no time for us. The apartment was lovely and clean, great location and close to the centre with lots of shops and eateries nearby. The only annoyance was scooters and people being loud throughout the entire night but then again we were staying in a hectic city centre. However I wouldnt stay here again, a lovely apartment in a lovely city, ruined by a disinterested host.