The place is awesome, everything is clean and the shower is a dream! Only small complain for me was a very soft mattress, but thats a personal thing. The rest was awesome. There is tea and coffee at your disposition, ot is possible to cook. The appartment is in a wonderful area of Naples one minuete from the sea, you have a wonderful view from the tiny balcony.
I didn't meet Francesca, her husband came for the check-in, he was very friendly and explained us everything. The communication with Francesca was via whats app and she was very nice and flexible.