The apartment had a very central location, is quit and is quite spacious, too.
Unfortunately though, our experience with Alessandra was not very satisfactory. Two days before our arrival, Alessandra sent us a message requesting an additional 45€. She claimed that there „was an error with the airbnb system“ and that we only paid for 4 people although we were 7 and booked for 7.
She asked us to pay the additional 45€ in cash upon our arrival. However, we did in fact pay for 7 people and sent her a screenshot of our confirmation. We told her that we would not be paying the 45€, because we had already paid for our stay. She then accepted and said that it was okay because it was not our fault.
Upon our arrival, we were greeted by Alessandra‘s cousin requesting 6€ per person if we wanted to use the bed linen and towels. When we told her that this information was not included in our booking confirmation, she showed us a screenshot on her phone of Alessandra‘s airbnb page in which it was stated that guests would need to pay 6€ for linen and towels. We then checked the airbnb page again and did not find any information regarding this. It would not have made a difference for us anyway, because it was not included in our booking confirmation. After a long discussion with her cousin, she told us to discuss this with Alessandra. On the phone, Alessandra claimed that we indeed have to pay 6€ per person for bed linen and towels, stating that this information is on her page. We checked her page again and did not find it. After a long back and forth, we told her that we would be contacting airbnb regarding this issue. She then backpedlad and said that it is okay and that we could use the towels and linen without paying the additional 42€ in cash.
So far, so good. Happy about the fact that we could use towels and linen for no additional charge, we went into our rooms to take showers. We then noticed that the towels had yellow and red stains on them. The bed linen also had stains and hair on them. This did not meet our personal standards of cleanliness.
I would also like to mention that there were cockroaches as well as silverfish in the apartment. However, I would like to note that this might be a general problem in Naples.