For everyone,
I have booked an airbnb with my friend which is female and we went through a terrible experience.
The host Stefania entered inside the apartament on several occasions, without our knowledge or previous information.
We had a guest in the apartament for couple of hours as he had to catch a flight later that day. During this time we had lunch outside the apartment and the host had entered the premises and was taking pictures of the passport of our guest, as she later admitted to us. Later that evening while we were at rest she knocked aggressively on the door creating panick asking if our friend is inside and telling us that she would like us to leave the apartment in middle of the night. This is unacceptable and abusive behaviour that no one should experience. We opened the door for her and let her inside to check if there's a guest. Extremely embarrassing and humiliating. The host has never mentioned in the house rules that is prohibited to have a visitor for half an hour inside the apartment. The apartment booked was fully paid before arriving however she was intending to throw us out in the middle of the night in our vacation. We were traumatized by her behaviour.
We would like to mention as well that the towels provided were not clean nor fresh and several sweets for breakfast in a basket were expired from 5 months, we can provide images.
We will stay at your disposal with any information you might require.
We choose this apartment due to good reviews but we had an horrific time un fortunately.
We had been extremely respectful and quiet without bothering anybody and throughout the days we were in vacations around Napoli but we felt sick in our stomach to go back to the accommodation which we paid for.
We would appreciate if an investigation will be done and please do not hesitate to contact us. We appreciate your time.