Not a good experience, I am quite upset. We went from 1-5 January so it was cold and the door of the bedroom that that gets into a terrace didn't close properly and the cold wind from the street got into the room. The air conditioner didn't work properly and there were just two thick blankets. When we arrived we asked for a heating or a warmer blanket but first night we didn't get any of both and it was very cold and couldn't rest well. We could speak to Giuseppe by whastapp but he told us that he did "more than he had to do"... disappointing. Maybe he had trouble to solve our problems (wifi also didn't work at first) because he was on holiday, actually we didn't get to meet him. Her colleague Anna was nice but she only spoke italian (nor english or spanish) and we couldn't understand well each other. Last day he said he will come to the apartment to do the check out at 9.45 and he never showed, neither wrote me to say he couldn't make it.