Anna was prompt to reply when we messaged her for a late check-in. Anna's friendly parents were there on time to meet us. There was some difficulty communicating due to a language barrier, so they got Anna on the phone when we asked about a schedule change. There was still confusion, but basically they can not change the reservation after check-in. They took down our passport info in writing when we requested no pictures of passports (Italy requires record of passport info for hotels, bnbs, getting SIM cards, etc). There were water bottles provided in the fridge, and some tea and coffee available.
No breakfast was available upon request, even though the listing said it would be. I had chosen this listing for the location and breakfast option, due to our busy schedule.
They told us the WiFi was broken and a repair person would come that day. The worker never came during our 2-day stay, and that was a big problem for us as our SIM cards which were supposed to work in Italy didn't work, and we needed internet to continue planning our trip.
The purple bedroom has a strong musty smell from mold overgrowth, somewhere, probably related to lack of ventilation for the humidity from the shower and bathmat. The toilet room fan is not sufficient to remove the humidity coming from the shower. We opened a window for the night but it wasn't enough to get fresh air in the room. The other bathrooms were fine, because they have more functionally designed bathroom spaces. If you tend to have allergies, the purple room is not for you.
The apartment overall was spacious and it was very helpful to be near the main station. No AC or TV in the common room. AC and TVs are in all the bedrooms.