Super place, super experience, Flat as described, steps up no problem at all Lovely range of goodies - coffee, juice, biscuits cereals etc left for us and everything you could want to be able to cook - oils sugar, spices etc. Roof terrace an amazing resource, great local shops so cooking dinner very easy after a tough day enjoying the delights of this utterly amazing city. Brilliant place to visit with children. Paula communicated very clearly and was very helpful although we didn't get to meet. Hugely recommend it.