Bad experience! One that luckily only lasted for a few hours until the Airbnb support helped us finding another location.
Accommodation:
This is not a cozy private home of someone who is out of town. This is a typical business Airbnb with no Charme or homey character at all.
The place more or less looked like in the pictures (notice the image with the closed shower - there is a reason for it). The bathroom ceiling and the shower was mouldy and looked like it hasn’t been cleaned properly in a long while. I’d be ashamed to offer this to guests, honestly.
Check in:
I gave the host a heads up round about an hour before arrival, still we had to wait 40 minutes in the afternoon heat in front of the place while mosquitoes were eating us alive until a person (not the host nor the co-host) showed up with the excuse he is running 3 other airbnbs and couldn’t make it earlier.
Communication:
First thing we got was an accusation we hadn’t replied to an earlier message saying that we should let them know when we are in a special spot. That message I didn’t read until I was at the place due to the fact that we were busy finding the way to the place according to the hosts details. FYI from the metro it is still 15 min walking and even more with luggage that one can not pull on the Neapolitan ground (beautiful but old uneven streets). A heads up on that would have been greatly appreciated for us first time visitors.
After the late check in and calming down for a bit we weren’t feeling the place at all. The bedroom is basically a dark whole without windows/fresh air. The kitchen is fully equipped with basic ikea which is ok but not special. All in all the place looked a lot cheaper and less characteristic than the pictures showed and on top of that you feel like someone really doesn’t care. The Wi-Fi password came as an image instead of a message that one could copy and paste. Instead I had to type it in 3 times before it worked. It’s also possible to upload it to the listing so the guest gets the most crucial information right away.
When I cancelled the Airbnb I messaged Massimo too to explain why we left so he could understand. What came back was just encroaching to me and what sounded like an insulted host.
The only thing positive is that he obviously reached out to the support after all of this asking for the documentation which shows he is eager to learn what was our problem and maybe adjust the mouldy spots until the next guest arrives.