I only met Francesco - he was lovely, very helpful and gave me quite a bit of space. His English was adequate. The b&b itself was very nice, clean, well kept and well decorated. The vibe was that of a nice hostel - the other guests were cordial and the common spaces were clean and usable. The bathrooms were wonderful - clean and spacious. Two complaints: the wifi didn't work in my room, only in the lobby. Second is that the hotel itself was difficult to find. It is on a central street in the old part of the city but it is unlabeled on the 4th floor of a nondescript apartment building sandwiched between a handful of alimentari. You have to ask around a bit to find it.