Communication: Honestly, I didn’t get to personnally meet Anna as the check-in process was a self-check in, however, communication with her is smooth, easy and fast. She’s very responsive and would try to answer your questions as much as she can.
Facilities: True to its word, you have a tv, electric fan, microwave oven, coffee maker, water heater, refrigerator, wifi and all the necessary utensils and toiletries at your disposal. Big plus points on the breakfast meal provided - cereals, milk, bread, cookies, coffee, cheese and a peach and apple jam.
Room size and cleanliness: The whole apartment is good for 2-3 persons though it has only one bathroom. Cleanliness is spot on.
Location: Apartment is near the National Archaeological Museum and is accessible to 2 metro line stations which connects you to every place you need to be - airport, Molo Beverello port (port for ferries departing to Capri), central train station, etc. There are also supermarkets and restaurants nearby.
Value for money: 11/10 - Not that pricey despite the fact that you’ll have the whole place. The only hiccup I encountered was that the key provided for the main gate wasn’t working for me, thus, I have to ring for the intercom everytime - not that it’s a biggie since I was only there for 2 nights.