Communication leading up to the start of my stay was lacking. No communication around check in until I asked about it. Then during the stay, we were clearly being watched as any time someone entered or left, I would get a threatening message. Made me feel very unsafe. Further, the check in and check out were completed by friends of the host. I was not made aware of who these people were, but simply someone turned up with the key, and someone else came to collect it. Also, during check in, the guy demanded a photo of my passport. This has not happened with Airbnb before and I was not happy to give it to him. The apartment itself also has issues. It is incredibly loud at all times of the day and night. There is mould on a number of the walls, and the photos are misleading. Further, the entrance to the terrace leaks, and all of the stairs in the apartment are very steep and narrow, making it very unsafe. The toilet also does not flush, and the floors and bathroom clearly hadn’t been cleaned. There was hair over all the floors and pubic hair around the toilet and sink. I would never stay here, or anywhere that Francesco owns again.