Paola gave very good clear instructions including how not to be ripped off by a taxi driver and was there to meet us as planned. She made sure we knew everything we needed to about the apartment, and took us to the gorgeous rooftop with views of Vesuvius, the city and the port, and pointed out all the things of interest. This is a great apartment, with air-conditioning, in the gritty historic part of town. The famous pizza place directly across the road attracts a huge crowd at night and it's a lively place to stay, in walking distance to most things. We didn't mind the 123 steps but older people might. Also, I'd love it if Paola would get WIFI. These days travellers do a lot of their research online as they go so it really helps to have it "at home". We loved our stay, especially nights upstairs on the roof terrace looking over the city with a glass of wine.