Massimo is extremely responsive. He replies to inquiries within seconds. The place is very very clean and spacious. Air conditioning works very well. The beds are comfortable including the pull out couch. The apartment is very quiet and private. There is no noise at all! The location couldn't be better. The apartment is inside a gorgeous palace two steps away from Santa Chiara and less than 4 minutes away from the Capella San Severo. The place has character with nice vaulted ceilings and thick walls. The stairs are steep (like in many other places in Naples) and the ceiling irregular (sometimes high, sometimes low). It's a historical building so you will have to adapt if you want to enjoy the charm. Massimo has some nice books about Naples in the apartment if you read Italian. Grazie Massimo!