Although we did not have the chance to meet Matteo in person, we communicated very well by email and sms. Sugantha the housekeeper was very nice and helpful. She greeted us, and gave us our set of keys (keys can be a bit difficult to use but you get the hang of it quickly) when we arrived and showed us around (she also let us catch a glimpse of the amazing view from the terrace located upstairs). The apartment is very spacious and clean. There are many amenities (TV, oven, microwave, fridge, washing-machine), there is a separate bunk-bed from the main room for children. We were able to cook and use the kitchen. At night despite the fact that the neighborhood is a bit lively, we slept very well. By the way the apartment is very well located, right next to the Duomo and the lively "via dei Tribunali" (many restaurants, shops, metro stations and museums/churches around). Overall we had a very nice stay and highly recommend Matteo & Teresa's place! Just some very minor sour notes....wear a sweater in the apartment if travelling during the cold months and don't expect very warm showers! Thank you!