The house is handled by a company which we had an issue with. They were responsive before the check in and during it, but they literally disappeared when we asked their help to solve a problem. We dropped by mistake the airpods and they ended up in the neighbour's balcony. We had no assistance whatsoever from the company, even if they promised to keep us posted while trying to get the airpods back. They didn't even try and they stopped replying when I asked for updates. I found it quite rude and I'd have appreciated more if they honestly told me they couldn't done anything from the beginning.
The house itself is fine, please be aware that the mezzanine is so much warmer than the rest of the apt and doesn't have a lot of privacy.