Elisabetta is extremely responsive! She helped us find great spots and sites to see. She is a tour guide as well and very knowledgable. The location is prime - walking distance to Toledo street and a short drive to the pier and train station. She even arranged a taxi for us when we left Naples. The apartment is stylish and super safe with multiple locks and keypad code to get into the building. Constantly asked if there was anything else we needed or if there was anything she could do.