Must be honest, we were a bit worried about the whole experience after reading the reviews, but it turn out just fine.
The check-in process was smooth and easy. Someone met us downstairs with the key (we arrived earlier than scheduled, but he was nice enough to accommodate us) and he showed us around the place.
The place was clean and had pretty much all a tourist needs to feel comfortable. Small issue with an AC, but not a problem in october.
The location is very good, there is a metro station 2 min away, a bus stop even closer, a Carrefour market nearby, a few coffee shops and a place to grab something to eat.
Overall, we had a good experience and a great time.