Annalisa was very friendly and funny. Our arrival was a little confusing but we didn't have cellular service only wifi when available. Once we got to the apartment Annalisa showed us everything we needed to know about Napoli. She gave us some great ideas of places to see and places to eat. The apartment was very clean and matched the listing perfectly. The bed that folds into the wall was a little small for 2 people but there is a couch to sleep on if necessary. Hope to see Annalisa again! Thanks for letting us stay. :)