This was our first airBnB experience. Veronique is an example to all. She accommodated our earlier arrival, and made us feel welcome. By using the airbnb email link communication is efficient but unobtrusive. She kindly arranged breakfast delivery and finally arranged a taxi to airport.
The apartment was very good and as expected from the website. It is important for us to be surrounded by elegant and interesting artwork as it makes it feel homely.
I am sure Veronique would have acted as concierge as well if we had asked, but we had arranged to see some friends in Napoli.
Having had this experience we will definitely airbnb again.