Luigi kept in contact for each message I sent through the Airbnb app. I sent quite a few messages as we were delayed getting there for our check in time and Luigi was very accommodating. The apartment was pretty close to the pictures but my husbands head almost touched the roof on the second floor. We did find the road a little noisy but ear plugs fixed this. The apartment is central to the main shopping streets and restaurants around a 15 minute walk. Luigi's mum who speaks little English was very friendly and welcoming. Check in and check out was fairly smooth.