This is the worst experience I've ever had with airbnb. Firstly, we waited for 20 minutes on the street, in the rain, with our bags to check in because the person was late. Within 5 minutes of being in the house we saw 3 cockroaches. One fell on my friends head from the bathroom door, one was crawling out of the toilet and one was under one the beds, the whole place felt very dirty, to the point where we were so grossed out to touch anything. Keep in mind, we have been traveling for a few weeks, staying in hostels and airbnbs, and this was by far the worst. We felt very uncomfortable and decided to leave, it was 8pm on a Friday night, and our only night in Naples. When we called the host he told us to find something else and that he'd get back in touch eventually to pay for it as long as we don't report anything to airbnb. He never got in touch that night or provided any support for us to find something else. We spent till 10pm in Naples walking around with out suitcases looking for a place to sleep, which we eventually found but was double the price we paid at this place. the next few days, the host kept messaging me saying to not report anything to airbnb and that he would pay for the hotel. This never happened. I found him to be extremely rude, unpleasant and unhelpful. Apart from this, I can not express enough how disgusting the apartment was, riddled in cockroaches. Do not recommend.
Nei primi 5 minuti dell’arrivo nella casa, abbiamo trovato 3 scarafaggi. Uno è caduta sulla testa di noi dalla porta del bagno. L’altro era nel toilet e un altro nella stanza piccola sotto il letto. La casa faceva proprio schifo. Non ci siamo sentite comode a dormire la notte dentro quella casa e quando l’abbiamo comunicato al host ci ha detto che ci pagava l’hotel. Non ha più comunicato con noi ne aiutato e trovare un altra sistemazione. Abbiamo passato fino alle 10 di sera a cercare sistemazione con le valigie a girare Napoli. È stata l’esperienza più brutta che ho mai avuta con Airbnb.