Although I never met Alessandro, he seemed very friendly and maintained good communication with me before the trip and answered any and every question I had. He even took the extra step to email me options on how to reach their apartment. His brother Francessco welcomed us and was extremely helpful with our bags, giving us a tour of the place and noting things on the map we would maybe want to see or places to eat at. Francessco also helped us in leaving and called a taxi for us for that morning and greeted us with espresso. The apartment itself was clean, comfortable, and homey...not what I was expecting from two guys :) ....it looks exactly as pictured.....The neighborhood is ok... Naples in itself is not what I was expecting, but if I were to venture there again I would stay at their place.