Manuela provided with Welcome dessert, water and juice. Her sister was there despite delay in our plan due to train delay. She explained everything about the rules of the apartment. Manuela was always available by email for any question related to stay, travel and also arranged a Taxi. Her email responses were very prompt. Apartment was very clean and available with everything you might need for cooking. AC was working much better than our expectations as we suffered from heat in other locations in Italy. She provided perfect guidance regarding the location to buy grocery, restaurant around, places to visit and also provided a map of the town. She also provided two set of keys as it was a major problem with one key set in other Airbnb location in Italy. She had a Laundary machine as well as arrangement to dry the cloths. The rooms were decorated very well. She guided well how to approach apartment and who to ring for opening the door. This was the best stay of all Airbnb stay we had in Italy. I could have given her bonus stars if there was a provision.