Giuliana was very friendly and attentive. She was contact with us before we arrived to make sure everything was in order, she checked that the flight had arrived and then messaged us and met us at the apartment. She gave us a very informative introduction to the local area, trattoria, restaurants, sights and amenities (with very good recommendations on pizza!). She then made sure she sent all that via What's App so we had her recommendations on hand throughout our stay. She also made sure we were happy with everything and that we had all we needed.
The apartment is very clean with very good amenities. Two very good showers and bidets, and the apartment is surprisingly quiet given that it's in the centre of the city. It's fantastically located too, within walking distance of the metro and very interesting streets, shops, restaurants and museums. We didn't need to use them, but there is a dishwasher and even a washing machine! Giuliana also kindly offered to telephone for a taxi to the airport, which was very useful. I would definitely recommend the apartment to anyone visiting Naples!