The host was very welcoming and outgoing. She was in the flat when we first came and she gave us every detail about the city. She also provided us with the tickets for the match between Napoli and Milan which we ordered before coming to the city and gave us the directions and tips to get to the staduim. She also gave us her details to contact her if there is an emerency. She came the next day and waved to us from the balconi and asked us if we want anything.