Iole, the woman who checked my father and I in, is an extremely warm, welcoming and helpful person. After adding a last minute trip to Napoli, she helped my dad & I get acquainted with the city, had recommendations and even helped find a wheelchair so I could help my dad, who has a knee injury, see the city. She has gone above and beyond in every way. The place itself is spacious, clean & in a good spot for venturing out to explore. Would definitely recommend!