On our recent trip to Italy, we stayed in AirBnB's in 5 different locations. Riccardo's place in Naples was one of the best both in terms of the apartment itself and the communication/assistance from our host. The apartment was very clean, well appointed, good location close to the ferry terminal and the bus station. Francesca, Riccardo's business partner, was our main point of contact before arriving and during the stay. She helped us store our bags while the apartment was being cleaned, walked us through the area, helped with transportation, and in general was there for whatever we needed. Would highly recommend this place if you are staying in Naples.