We were able to book Francesca’s place last minute, same day, with a self check in pretty late at night — the other Naples Airbnb we had booked tried to charge an additional $500 for a late check in, and cancelled our reservation the day we were supposed to arrive when we declined the crazy charge. Unlike the other guy, Francesca was extremely accommodating of the late check in and consistently messaged us to ensure we got in safely despite the late hour. We haven’t even had that level of service from hotels! I was worried we would be sleeping on the street, but she made sure we got inside. There was even a breakfast for us the next day. More than five stars!!!