My wife and I were backpacking across several different parts of Europe with Napoli being our 3rd stop. Maddalena reached out to us several days before our arrival but to our fault due to travel without access to the internet, we were not able to communicate until we arrived at the airport in Greece. I mention this as Maddalena was quick to respond to us once we began messaging her as we transitioned to the next phase of our trip.
The location was very spacious for the 2 of us with very vibrant decor fitting to the cities culture. What I liked most was how centralized the apartment is to both the town center and coast. Public transportation was easy to get to (just meters away) and to both sides were coffee shops, one of which toward the coastal direction had very friendly staff.
The apartment was significant to us as it was a refuge away from some of the physical violence we witnessed in the city between entire families of different pizzerias. To our surprised, this happened twice at 2 different locations. The immediate area of the apartment itself was safe and hospitable however I would not recommend being out walking late night as some (not all) of the streets leading to the apartment can be problematic. Stay on well lit main streets.
The immediate exterior of the home was very clean with both the apartment and common area leading to it having an intriguing Italian rustic historical vibe.
My reason for providing a 4 rating is I believe the slightly broken shower head could have been addressed prior to a new booking. The condition of the head did not allow the water to flow properly. I believe it is important that guest be told in advance (perhaps in the listing description) that there is a service fee to go down the elevator from the apartment between day hours. This could be important for guest who are handicapped or do not currency regularly. The wifi signal does not extend through the entire apartment. Also as a former Airbnb Superhost, I would never advertise promises that can not be guaranteed. This is in reference to welcoming the guest with drinks and pastries in which we did not receive. This could be due to Maddalena not knowing our arrival time however, I personally would have reserved this promise for when it is possible without promoting it or kept the promise by at least offering it or an equivalency on the second day. Lastly, some of the outlets were not working. All of these considerations lowered my rating on accuracy and amenities. As both an Airbnb host and business owner, I found it extremely important to reinvest the revenue gained into the home before profit to ensure issues like these were addressed as it would be difficult to explain to my guest that I was unaware of these issues assuming I was inspecting the home prior to a new booking. This would be more reasonable to assume if the location was being managed by a team as indicated in the listing, the communications, and as noted by other guest reviews. Hopefully this review will prompt the host to address these matters soon.