Our checkin and communication experience was good, aside from the additional step of having to sign an 8-page short term lease with the agency after we made our reservation on Airbnb, and having to pay a late check-in fee, although the latter is somewhat understandable. The best feature of the apartment was the location, which was very close to the historical center, shops, cafes, etc, but we experienced a fair bit of noise from the side street adjacent to the first floor bedroom - a lot of motorbikes zooming by and chatter from pedestrians. We had a white noise machine but it didn't really help, as the tall windows are not at all soundproofed. We liked the authentic feel of the apartment with its high ceilings and exposed beams, but there is very little natural light. We were not expecting much of the bathroom as the photos are pretty accurate, but were disappointed that the shower drain was blocked up when we arrived and the curtain mildewed. Otherwise the amenities were sufficient for our needs with a child - working microwave, kettle etc. We would've used the washing machine but we couldn't find any detergent in the flat and couldn't be fussed to go out and buy a whole container for a short stay. It would be helpful if that was provided to guests in the future.