Alessandro went above and beyond to help even before arrival. He helped direct me on how to get prescriptions, places to eat, how to get to and from the airport, and ordered a taxi for one of us when we needed transport. The location is wonderful, truly can see anything in Naples from here (the busy street can take a little to get used to, but when in Italy!). There's even a small market right next door. Felt extremely safe and welcoming, even for a (mostly) solo female traveler.