Claudio was easy to communicate with before and during our stay. His cleaner let us in on the day we arrived promptly at check in. The flat was beautiful!! Very large and could easily fit 6 people comfortably! The kitchen was stocked with pots, pans, wine glasses, etc. - everything you need to cook a great meal. The air conditioner worked great, thank goodness because it was in the 90's during our stay. The only issue we had was when the key for the main entrance would not work. Thankfully we had tried it before we both left the building (just to be safe) because it turns out someone had broken their key in the lock the day before. Claudio wrote back within the hour and gave us the code to get through the main entrance and explained what happened. Overall, Mike and I had a great experience! Thank you Claudio!