Several things contributed to my final opinion. First of all, we must distinguish the people working in this place, Mrs Fatima and Alessandra I have nothing to complain about, great service, very nice people, helpful. Unfortunately, the main Host Salvatore / "Up to us" is a communication failure and in the approach to the guest. Constant spam in messages on airbnb, I write less with my girlfriend, but the main unpleasant thing that happened to us during our stay was the issue of documents. Despite Alessandre writing down our ID cards, Salvatore/up to us kept pushing me to send them photos of ID cards all Saturday, threatened with the law and that the hotel manager would knock on my door because I was breaking the law. I spent the whole Saturday at the chat explaining the GDPR law and the illegality of taking pictures of ID cards.
By a strange coincidence, the same day in the evening, trying to return to the hotel, my entry cards stopped working, the car gate was opened by a resident.