Originally, we were to stay five days but Chiara had a problem where she needed to only provide rental for one day. For this reason, we had minimal contact with owner other than check-in. She provided basic instructions and maps for us at that time. The unit had a lovely view but the neighborhood was in a more run down area of the city but we had no concerns our safety. No lift to unit which is up 6 1/2 flights of stairs with no assistance of hostess. Be prepared for a workout with luggage. Unit also does not have air condition or a fan.