We stayed in the appartment for 9 days. Prior to our arrival we received all information about the check in via Giovanni, which was also our contact in case of emergencies during our stay. We were greeted by the very friendly houselady, who didn't speak english, but showed us everything important like the AC. Upon arrival we found water, milk and a small variety of snacks for breakfast in the kitchen, which was very nice. The appartment is very well equipped and good for a longer stay. Grocery stores, bus and metro stations are walking distance, however the neighbourhood is a bit rough. So if you are walking home alone you should be a bit careful and take the main streets. Unfortunately we had a few complications during our stay including a broken toilet flush. However the communication with Giovanni was perfekt and he organized repairs quickly. Generally the communication was perfect and we felt extremly welcome and cared for.