Chiara, her mother and sister are fabulous. Chiara and her mother were very welcoming when I arrived. Chiara even helped me up the stairs with my ridiculously heavy luggages. Her mom also cooked a dish for me for dinner when I arrived, which was so sweet.
Chiara was readily available for any help that I needed. There was a problem with the hot water not working when I arrived and they had plumbers out the next day to look at it, which in Napoli is very hard to do. They were very on top of the problem, and had it resolved as quickly as they could.
It's a cute little place to stay, the only thing that was hard for me was the lack of water pressure in the shower, but in Napoli in general the water pressure tends to not be great.