Carmen was so very nice! We were so grateful she allowed us to check in late (although we had to pay a 20 Euro cash at check-in late fee) and met us personally to let us in late at night. Unfortunately the loft bed was very hard and uncomfortable and only one of the three of us got a hot shower (we only stayed one day). The area was a little scary at night, but we only stayed one night and left early the next morning with a private driver at our door. The breakfast was not what we expected - just pre-packaged toast (like large croutons) and jelly), plus some little cookie packages (which were actually expired). Although all the AirBnB's we stayed at in Italy had the same "breakfast". Just not what we were expecting or hoping for.