comunication was great.appartment building was fine.nice and clean and spacious.view from balcony was not so great.i guess this place provides a good value for your money.some sweets,water,coffee was provided free of charge which was nice.also, Alfredo,Alphonso were very,very helpful.Naples is wonderful city to stay and explore.be aware of pickpockets and never ever leave your car/belongings unattended within public carparks/spaces for longer period of times.