Francesco was very prompt with communication and Gaetano was very nice upon our arrival. The loft is in a fantastic neighbourhood in Napoli, we were able to walk everywhere after taking a taxi from the train station. As said in a few other reviews, do not be put off by the building entrance and stairwell which is quite dilapidated as the loft is a welcome space after all the stairs. There is some simple updating required to make this airbnb really great.