Although we did not have the opportunity to meet Emmanuela, communication with her was rather easy and flexible. Her friend Luca helped us settle in, and we were provided with snacks and toiletries which we appreciated. The place was clean and quiet with its own artistic vibe, it is as described in the photos. However, the street outside was noisy but that's Naples for you! The apartment is only a few minutes from the National Achareolgical Museum and public transport. I would say our stay was comfortable and allowed us to experience authentic Naples.