All the other positive reviews of Alessandra are right on point. She makes sure you are well taken care of in the city, makes sure you don't pay too much for your taxis, points you to genuine, authentic places to eat (despite the many amenable tourist places all around you in the historical center), and really goes the extra mile to make sure you enjoy your stay. We were in the middle of a heat wave when we arrived, and she bought us an extra fan and a chilled bottle of prosecco so we would be comfortable. The apartment is centrally located, artistic, and a joy to stay in. We were two families with four children and a grandma in tow and everyone had a great time. Highly recommendable. Grazie Alessandra!