This Airbnb is conveniently located close to Napoli Centrale station (about a 10 minute walk), but this area is dirty/unpleasant at times, and did not seem like the safest neighborhood. The Airbnb itself was very nice inside and was beautifully renovated. Overall, the Airbnb is a good value if you don't mind the sketchy neighborhood and if you stay in the Airbnb during a time when the host has more time. During our stay, our host was very busy, and unfortunately, there were some issues.
Before officially booking the Airbnb, I asked the host if we could store our luggage early around 9:30 AM. The host kindly agreed to let us store our luggage. However, I did not receive check-in instructions/luggage storage instructions from the host prior to the day of our arrival. I sent a message to the host around 7 AM the morning of our arrival to obtain instructions for storing our luggage, but did not receive a response. The Airbnb listing stated self-check-in with the doorman, so we thought this was how were were to check in, but when we arrived, the doors were locked, and there was no doorman. Our host also did not respond to our calls on WhatsApp. Unfortunately, after waiting for 30 minutes, we had to find a luggage storage service last minute. The poor communication and lack of instructions for checking in/storing our luggage resulted in wasted time and energy. Our host contacted us just as we had put our luggage in the storage. He initially yelled at me stating that I did not request early luggage storage, but then apologized for his mistake. I was able to negotiate for half of the luggage storage cost to be reimbursed, and for the late check-in fee to be waived. Our host also provided us with extra breakfast items at no additional cost, so that was a nice touch.
We checked-in later in the evening with his partner (there is no option for self check-in despite what the Airbnb listing stated). His partner did not speak English, so we tried our best to understand what she was saying. She showed us how to use the elevator (costs 10 cents) and walked us through the home. The home itself is very nice and spacious, and we had the whole home to ourselves. It looks modern and was clean for the most part, although we did see a few ants on the floor. The home has air conditioning and heating. It also has wifi (different wifi passwords needed for different rooms). The wifi didn't work in one room at first, but after unplugging and replugging, it worked. The home DOES NOT have an in-home washer, although the Airbnb listing had a washer as an amenity. There is a self-service laundry station you can walk to or request the host's laundry services for 5 euros per kilo. I brought up the inaccurate Airbnb amenity listing to the host, and he mentioned that the washing machine guidelines were listed in house rules on the Airbnb platform (the information about the washing machine was NOT listed in the house rules - I took screen shots as proof). The lack of a washing machine was inconvenient for our friend, who could have done laundry in our prior location.
For check-out, we left the Airbnb early, but our friend had to set up a time with the host's partner to give the keys back (no option for self-check-out).
Improved communication and transparent/accurate Airbnb listing would have made this stay more smooth.