The hosts are kind and helpful. The communication with them was so smooth. Self check in and check out were so easy and handy as well. The appartment had everything you could need for your stay. However, there is a lot of noise from the doorway, we had serious trouble trying to get hot water while having a shower since the building is so old and there are water pressure problems. Despite this, the experience was pretty good overall. We would’nt consider this appartment as an Airbnb Plus but taking into account another acommodations in Napoli, it is ok. Decoration is nice.