Marco was very welcoming. Met us at the apartment and had beer and easter candy set up for us upstairs, with lovely handwritten notes, that was a nice touch. He provided us with a map and answered our questions about getting around the city. The place was very clean and spacious. Good location, Marco provided us with map for getting to his place from the train station which was tremendously helpful. The major downside is that there was no wifi and it was difficult to get a hold of Marco at times to answer questions, although he was prompt with his responses prior to our arrival to Naples. The check in and check out process was easy. The room got cold at night, but there was extra blankets that we took advantage of.