The flat was well situated near the Central Garibaldi station, it was just a 10 minute walk which was very convenient. The flat is also close to the airport, it took us 15 minutes by taxi which was so convenient! The flat itself is situated on a side street. Although the lift was not working whilst we were there, Carmen ensured that there was someone at hand to help us with our bags. It was fine for us during our stay to go up the stairs as it was a good way to work off the pizza! The flat itself has everything you need, Carmen even left little things like sweets, shampoo and sunblock in the flat which was a nice touch. In terms of communication with Carmen, it was exceptional. She was so responsive and was always so keen and eager to offer her recommendations on things to do which was such a huge help. She recommended we attend the pizza festival which was one of the highlights of our trip!