I was in contact with Gianni prior to my arrival and was a bit disappointed not to hear back from him but eventually when he replied he explained he was very busy setting up his hotel. I met him at the Airbnb location and he told me he was not able to give me the room I booked because he needed to show it as tonight was the opening of his hotel...and he took me around the corner to a small ground floor apartment instead. The apartment was fine by some standards, but it was not what I booked nor did it have any view. Gianni was very busy so I let him get back to his preparations and I freshened up...but then I decided that this place was really not what I had paid for, nor did I want to have to move into my room at midnight (as he suggested) so I found a different nearby hotel and went back to Gianni and told him that I wasn't going to stay and would like a refund. He was busy showing the hotel but his friends took the message and the next day he emailed me apologizing and assuring me he would refund me which he did. So overall it wasn't a bad experience if somewhat inconvenient for me and the communication on his end was a bit wanting...but I wish him the best of luck on his hotel!