Piera was extremely professional. We had a problem with extremely bad internet reception. She solved the problem the same evening. She was always very responsive with questions and requests.
The flat is very nicely decorated and homy, not the average loveless ikea furniture you find too often....
The location in the heart of the historic town is great. I was surprised however how busy the area is, full of tourists and students (the university is also around the corner).. But I guess this is mass tourism. The flat however is rather well shielded from the noise.
In all a very pleasant experience. Can only recommend.