I had attempted to firm up an arrival/check-in time with giovanni a few times, and didn't hear back. we arrived in the evening, still unsure of how to get in to the apartment. luckily, a man who lived in the building arrived and let us in. he told us which floor the apartment was on, and we knocked on the door several times. eventually, a woman (giovanni's mother, angela) answered, and seemed surprised to see us. we explained who we were, and she welcomed us in. she didn't speak a word of english, and we speak very little italian, so it took a moment to realize that she is very much a jokester! she was very sweet, and very funny. my favorite part was when she took us over to the window, opened it, and pointed outside, saying, "toilet!". OF COURSE there was a real bathroom, complete with disco lights!! overall, it was a good experience. angela was a pleasure, and the room was very nice. giovanni did write the next day and apologize for not being in touch earlier. despite the initial lack of communication, I would still recommend this bnb! naples is a colorful city, and this apartment is very much in keeping with that :)