Unfortunately I did not meet Mara in person, because she was out of town during our stay, but she was always available over the phone and by text - even when at 11 pm I texted her about how to use the washer/dryer. The house is beautiful, stylish and decorated with love and taste. You feel at home. The high ceilings make it cool and fresh even without air conditioning - which by the way is in every room and works great. The apartment is located in the very heart of Naples and so it can get a little noisy over the week end - it is part of the experience - but the rest of days it was quieter than I expected. It is super close to the funicolare and the metro but the best of all it is just one block from Pintauro - which is an iconic bakery store in Naples and where you can find the absolute best sfogliatelle in the city.