I usually travel a lot anf very often I use Airbnb for the air of home staying. Staying at Melania's place was my WORSE AIRBNB experience.
I DO NOT RECOMMEND to anyone to deal with Melanie. She is hypocritical and totally inadequate person. Despite of the profile information, SHE DOESN'T SPEAK ENGLISH. All messages she write are on Italian. I can traslate them with google translater, but I think this is not polite. If you don't speak languages, do not write it in you profile.
Herу is my story: I've booked the studio in January, and immediately written the host about my late arrival. She asked, if I could change the arrivel time, but I've explained, that I couldn't - I've already bought tickets for the flight. I proposed make a self-chekin as it offen possible on airbnb. She doesn't replayed so I undestood that everything is ok.
About 5 days before arrival, I've messaged the host to remind of me and to check our agreements. She wrote me that she can not accept me, and that I need to change my plane tickets. 5 days before arrival? Change tickets?! Really?
I reminded her that I had warned her of my arrival time from the beginning, but she had not reject the booking. After that, we'd had a deal. But finally, the evening of my arrival I've received a call grom Airbnb suppost with tha information, that if I do not arrive at 23-30, the host cancel the booking (the flight arrival was at 22-50).
She made me take a taxi from the airport under the threat of cancelling my reservation, although it is expensive for me, I would go to the city by bus.
Instead of all this trouble, she could reject my reservation in the beginning, and I really do not undestnd why she did not.
NOW ABOUT THE APPT:
The apartment had a lot of small flaws that I might not have noticed if the arrival was good. But the most important thing are:
- it's very very very noisy. It was no construction work, but the neighbours are terrible, they make noise all the time + a noise of scooters is like in the studio
- it's very humide and cold - the studio is not on the ground floor but on the basement
- different things like: coffee maker without handle, which is impossible to use, no lampshade on the lamp de sleeping room, dangerous handrail at the stairs etc.
I hope, anyone will have the experience like mine/