Egidio & Sonia are warm and friendly and responded to all our questions very quickly. They provided us with very useful tips for our stay in Napoli, including the best transportation options. Check-in and checkout were very simple. The apartment itself had everything we needed for our stay and the views of Mount Vesuvius are just breathtaking. The rooms are spacious and sunny and the extra couch-bed for our baby was wonderful. You should note that there are quite a bit of stairs leading up to the apartment--6 flights by American standards. There is no lift/elevator. We did not mind the exercise at all and we traveled with a light stroller but if you have heavy luggage or health concerns, you should be aware of this. This was irrelevant to us however and we thoroughly enjoyed our stay. Would definitely recommend!