Excellent communication, easy check in & check out, noise wasn’t an issue with the window closed and ear plugs on a weekend night in the summer (expected for city center in a lively location), air conditioning works well downstairs but needs to be cranked up to reach the upstairs, unfortunately couldn’t use washer due to a lot of mold on the rubber ring. There’s also mold on the grout in the shower so unfit for anyone with a mold sensitivity.