The apartment in Naples was great - Roberto was not available to meet us personally but his assistant Massimo met us and was very helpful - he showed us the Naples map and gave us lots of information on the city and food and things to do. He answered any questions and was very attentive to any questions we had throughout our stay and helped us with luggage holding while we waited on our next train. The apartment was very clean, close to a great grocery store, close walking distance to all the tourist spots and places to eat and see and the balcony was wonderful. The outside noise could get pretty noisy because it's next to a major road but I sleep hard and the bed was really comfy. Just bring ear plugs if you are sleep sensitive.