Had a problem with communicating the host as she gave the authority to deal with the agency and the agency didn't care much. On our arrival to Naples, we have to go to the agency to take the keys and go to the house which is far far away. Imagine, if you are in the foreign city for the first time, it is very hard to find the place and agency people was not helpful at all. Worse still, they kept telling us if we do not pick up the keys at their office, we have to pay extra 15 quid in order to enter the place where we booked in. The place seem quite nice when we got in, however one of the shower head was broken, there is no curtain on other shower room which made it even harder for quick shower. Think about it if you booked it for 5 or 6 peoples, you have to wait for your turn in order to shower. Absolute nightmare!. The whole experience was not good for me and never want to go back again Sorry