It was difficult because of a combination of problems on top of the exhaustion of the journey, such as the lack of the listed amenities, the bathtub that was shown in the photos being out of order and one hairdryer being broken (fortunately we found another one) , but they brought the missing amenities right away.
It would be difficult to expect the same level of support as in a hotel but they were supportive at the same time. The rooms are on the top floor and it is difficult to get up the stairs. It was quiet at night and the room was spacious and clean.