Gave the impression the company did not particularly care about the experience of the guest. The host was kind enough to point out a few landmarks on the map when we arrived, but when we asked where a supermarket was he did not know so made up a location. The host further ignored all our messages about issues we had - for example there was no soap in the hand washing dispenser and the safe did not work.
Apartment itself was otherwise fine, if a little overpriced.