As others have said in their reviews, Elisabetta was nothing but kind, communicative, and helpful. She was out of town when we visited, but Dinesha met us with the key and I even spoke to Elisabetta on Dinesha's phone. The apartment is in a wonderful location, very central and surprisingly quiet at night for such a lively neighborhood. Our only small complaint is that it was August and quite hot and the AC could barely cool down the apartment -- it seemed to only be blowing cool air from one side. Overall, we would stay here again. Elisabetta even let us store our luggage in her office after we checked out, and we returned later in the afternoon to pick them up. Very kind!