This was my first AirB&B experience and I was very happy with the level of communication and help that I received. The three family members that look after the apartment were warm and helpful and the apartment itself was spacious and immaculately clean. The neighbourhood is fascinating - it felt like stepping back in time and I was riveted but it is clearly impoverished, and the dark and narrow streets crowded with vehicles were intimidating at times. But it was also in the very heart of the city and walking distance to almost everything you could wish to see. I felt that we'd had a really authentic experience of the city of Naples.