Brunella answered messages prior to my stay. She was extremely responsive. Brunella's sister, Gabriella greeted me at the apartment. It was a little hard to find because it is in the back of the entrance, up one level. But for anyone interested it's across he street from the footlocker. Go all the way back into the entrance and go up one level. It will be in the left. Gabriella stays to the unit on the right. The apartment was clean and everything worked inside. It is conveniently located by the Toledo station, which can get you to many locations in Naples. I highly recommend this unit.