The description of the flat didn't include information about steep stairs that lead to the bedroom (no handrail). Absolutely no heating system in the toilet or kitchen (later the portable heater had been delivered). The kitchen/living area has no window (you have to use lights all the time). There is no sofa in the living room. There was no coffee machine or instant coffee fo use. There is no range of cellular network or internet in the whole apartment. If you enter, you will be completely out of reach. There was no wi-fi during our whole stay, we only received more and more promises that the problem would be solved. Another problem was the lack of toilet seat for the most of our stay. We were informed that it was damaged by previous guests and it had to be ordered...
The flat was cleaned only once during our 2 weeks stay. There were nothing to clean it by ourselves, no floor brush, mop or cleaning products. The towels were changed twice.
We waited 10 minutes for the arrival of the host (not herself but the person who presented himself as her son). He said that he didn't know that we arrived so late (although I wrote to the owner about it right after our booking and also the same day). We were not informed that to arrive to the flat you have to walk up the street with 37 stone stairs in the dark! For older people and those with a huge suitcase that is terrifying
The ownwer didin't answer all our questions, only some of them after long time. Before our arrival I wrote to her/him (Patrizia didn't write me or call me even once) that we are two friends not a couple and e need two separated beds. When we arrived there was only one bed prepared. When I stated that fact, the man (Giuseppe) was very surprised and said he wasn't informed about it. Then he went to deliver another camp-bed....
The breakfast was a joke. We received 3 croissants, chocolate cookies, cornflakes in a jar and some one dose jam and nutella samples. There was a milk carton and juice in the fridge (both opened before). When we complained about it it was changed, but only once for 2 weeks time. We had to buy everything, salt, pepper, coffee, oil, dishwashing liqiud, sponge, paper towels, plastic bowl to be able to prepare salad. We gas cylinder was delivered after few days, before we weren't able to even boil water.