Marco, Angela's husband, met us at a street near the apartment and helped us with our luggage, up the 3 flights of stairs! He and Angela were very helpful in answering our questions promptly and in printing out our boarding passes for the following day. The apartment was very cute and as described in the listing! My only comment is that at night, the area around the apartment felt a little sketchy, but we had no real issues - it could have just been our personal feeling and lack of knowledge about Naples. We wound up walking during the day and taking taxis back at night. Overall, great experience and I would highly recommend staying here for your stay in Naples!