WORST EXPERIENCE EVER!! Host double booked space days before our arrival but did not contact us.
We spent five days messaging and trying to confirm check in. Luca finally contacted us at 9:00pm the night before our arrival and told us that the large three-bedroom apartment we had rented was not available. Instead he offered us a small space with two fold out couches!! He actually admitted he had decided to rent the apartment to other guests as they arrived several days earlier and were staying for a month.
This host should’ve notified us days earlier and/or cancelled the reservation so that we had time to find other accommodations.
We only had two days to see Naples … so we decided to make do.
The space we stayed in (two rooms that were a small part of the listed main apartment) had many missing amenities, dirty laundry was left behind, kitchenette had a full garbage and half used water bottles in fridge, bathroom was dirty with no toilet paper and we had no hot water for the first 24 hours.
I believe this was an intentional bait and switch…Beware. (Airbnb was contacted)