We didn't have a very good experience with Italo. Once we arrived in Napoli, at 20h, he met us in the historical centre and told us that we wouldn't be staying in the agreed place, which was a room in his house, and instead he would give us another apartment. The new apartment was dark, very small, covered in dog fur and with a very strong dog smell, nothing like the pictures in his ad. We were pissed off because he waited until we arrived there to tell us that. We then stayed there and payed for one night, and he agreed to refund us the next days that we were supposed to stay. Despite the bad experience, the settlement was smooth with no bigger trouble.