It was very complicated to find the flat. We also had to pay 15 euros because we arrived at 20:00 instead of 19:00. On the top of that, we asked for advice for New year's Eve (is it dangerous for girls) and Donatella did not tell us that absolutely EVERTHING was closed on that day, and that it would definitely be dangerous for girls alone to go out there in this district. Also there was no possibility for us to take a shower on the same evening or morning as there is not enough hot water for three people.