This is my 3rd Airbnb in Italy in the past 2 weeks and FYI I am traveling with 4 kids under the age of 10.
Before I wrote my review I just want to say that the management is claiming that all the issues I am experiencing were perhaps done by me. (So unprofessional)
Pro- it’s in a good area and it’s a fairly large apartment. Nice view from the window. Downstairs is a beautiful area at night with lots of restaurants and room for kids to run around.
Cons-
1. Bathrooms are so dirty. Filthy. The seats with stains. The floors inside the shower with mold.
2. Bed sheets torn and ripped with holes in them. I asked for new towels and sheets, my request was ignored.
3. We found ants all over the apartment. Mainly in the kitchen.
4. The towels they provided were completely disgusting. Dirty and old. I requested new ones. They didn’t comply.
5. I requested an extra sheet for one of the beds. My request was completely ignored. They had four beds in the apt. And didn’t allow me to use one of the beds because we are 6 guests and they assumed we would sleep 2 in a bed. Again, request was ignored. Because 3 beds were set up.
6. I requested blankets for my kids, my request was completely ignored. Before my arrival and after my arrival. They said it’s summer. I advised that we like to sleep with blankets as it’s cold with the ac. If you don’t sleep with AC in the summer you will sweat all night. Again No response.
7. I requested extra towels as there is no washer in the unit and I was told that I need to pay an extra 15euro per towel. I can buy 5 new towels for 15 euros downstairs. (Also I was told this wasn’t a hotel and towel service not included.- I simply asked for extra towels - by the way all the other apartments that I went to offered is extra towels )
8. The building and the apartment has a strong mold / mildew smell in the entrance.
9. One air conditioner don’t work at all in the middle of the apartment.
10. In one bathroom the toilet doesn’t stop running and cannot be flushed. The water system is behind the wall, no way to even fix it. Was making noise all night.
11. In another bathroom the toilet is literally in the shower. Approximately 3 feet x 3 feet wide shower. So if you shower you have to either sit on the toilet or stand with your back against the wall as there is no space.
12. The bathroom shower heads don’t work. They spray all over. Very inconvenient.
13. Floors are super dirty. Walking barefoot , your feet will be black.
14. No microwave.
15. Tons of noise in the morning. Very noisy neighbor hood. They start remodeling the building across as early as 6:30-7am.
16. Very dark location. Not enough lights.
17. Bathroom Doors have no locks and also they don’t close properly so cannot have any privacy. Locks don’t work.
18. Bathrooms had 1 toilet paper for each bathroom. Considering we are here for 5 full days 2 adults and 4 children- that’s definitely not enough.
19. Toilet flush doesn’t work.
20. I have photos to prove all of this. I wish I could upload images to show this.