Great apartment. Great location. Disappointed that when we arrived on time, no one was there to meet us. We messaged Paolo and building site supervisor pointed us in the right direction via an exterior elevator. A neighbor let us through the initial locked gate.
His mother appeared from her apartment. On the landing, she was very kind and showed us how to use the many keys.
On his mother's phone, Paolo said he was sorry but delayed by his "business." From our point of view, the Airbnb was his business. There was a printout of what shouldn't be done (otherwise incurring a fine) and he texted his Naples tourist recommendations, but what was missing was an organized welcome on arrival.
Paolo's mother was great, but had no English, and made it clear the apartment was not her responsibility. We didn't know how to use the stove or coffee maker, there was one cup, and a general lack of prep for new guests.
We enjoyed the apartment but a poor first impression lasts.