Lorraine was super helpful and communicated well. Mind you this was out last night in Italy and we weren’t the most responsive when she contacted us because we would forget to check our phones but even still she was not frustrated with us! Luigi met us at the apartment and was very nice! Apartment itself is located in the very busy center of Naples and we loved it! It’s about 9 minute taxi ride from Napoli centerale train station or 20 minute walk. We walked both ways and it was safe even at 5 am. They provided us with bottled water and juice. Bathroom was clean and had shower had great water pressure. All in all very good stay!