Communication with Brunella was very good, she answers directly! She's very friendly. Regarding the appartment: the appartment is not easy to find, it's in a kind of courtyard which looks like creepy/ unsafe but It isn't, it's absolutly safe and even more you can't have a better location than Toledo! You are in the city center, not far from the port ( if you want to go to the islands capri or ischia), not far from all must see's in Napoli and in the middle of all shops! Gabriela, Brunella's sister is very friendly, she is welcoming you with some information of the city! The appartment is spacious and perfect for 2 or more (4) people. The bathroom is out dated ( old fashioned) and was dirty when we arrived, I've contacted Brunella and directly she intervened and cleaned the bathroom. It's a pitty that it couldn't be clean before we arrived. The sheets were smelling to cigarette, i assume they have been dried in a smokey area. For non smokers this is not really a pleasent way to end your day... We didn't use the kitchen so no comments on that. Except from that we had a great time in napoli.