Massimo was great with communication. It was difficult when we didn't have internet to communicate with him so we were late showing up but Massimo was great with checkin and worked with us. He met us and showed us around the apartment and gave great recommendations.
The wifi worked great, the hot water and air conditioning were in superb condition. The apartment was super sleek and modern looking. The loft area was super fun and something we weren't used to.
We weren't crazy about Naples but Massimos place was on a cute little street that definitely showed the Naples culture. It was within walking distance of some good restaurants. There's a public elevator that is about 4 minutes (walking) around the corner that if you're getting picked up by a larger vehicle is probably where they'll have you meet them. It was super convenient.
I would definitely recommend Massimo's place to friends and family visiting Naples as well as staying there myself again.