I appreciate the opportunity to review this listing. I hope this feedback will improve the experience for future guests
We were able to check in very early (9am) and that was most appreciative . The place is in a fantastic location in the heart of the old town. Nunzia was there to greet us and gave us a brief introduction to the place.
I think it's fair to say that the needs of someone renting for seven nights could be different that someone renting for two nights,and also that we would make a few meals there.
Kitchen lacked essentials, one dull serrated bread knife was the only knife,one small orange plastic bowl was the only bowl,and nothing for food storage.
I texted later that day( day 1) asking for a knife for food preparation and two hand towels . We heard back five days later. By then we had bought a knife, paper towels and shower gel as the one in the shower was empty.As well the washing machine and the air conditioner are both antiquated and ineffeciante.
Reading the accolades on line and in the guest book regarding all the attention and help through their stay that people had received , we felt affronted, there was no super host service that week.
It's important that people feel comfortable giving feedback without fearing repercussions of future bookings. It's also important that the host continues to meet the standards they have been awarded. I'm confident that all future guests will receive equal service and attention.