Raffala was very kind. Although she doesn't really speak English, she really makes the communcation work. We truly felt like we could ask her anything about Napels or the house. When we got there the fridge was already filled with drinks and also breakfast was available. The apartment has every thing you need for a great stay in Napels: a great location in the middle of the historic centre, airconditioning, it's spacious and clean. We felt very safe and welcome here! The bathroom is a bit smaller, but also has everything you need. We would definitely book this place again :)