First of all, we have absolutely nothing against the host except our honest experience which we are posting in order to warn and make the prospective guests beware in the future.
This is not our first Airbnb experience and have infact invested into the company to some extend and want to support it. This particular stay out of hundreds thru hotels and Airbnb can be rated as the most painful for us with no recourse. We have meticulously documented the entire stay, the property and the area with images, videos and might publish them on media, if provoked.
1. This property is on a 45-degree uphill incline for close to 200 meters and a death wish for a person with bad knees, medical condition like heart or even pregnant. If you do not live in a place like this or not on a hillside you are going to literally ruin your stay and never want to take another vacation. We had a very very painful experience and had to stay out of the place for 18 hours a day to even avoid the climb as you cannot even get a taxi or a vehicle to take you up the hill.
2. This place is literally renovated inside a dump. One has to walk past broken glass doors, several massive dumpsters, uneven floors, hanging clothes and another set of stairs to get to the apartment after you open 4 set of locks thru many combinations. One has to walk past fish market, filthy sanitation and find yourself in a literally ghetto like residence. We have all the pictures to prove every word we are writing and not hesitating to seek legal help, if needed. We do understand Europe, old construction, historical values etc. very very well as we do import business with Europe and visited many many times, but this was the worst experience for a vacation in Napoli. Our hotels stay in Rome and Florence were exceptional during this trip.
3. Inside the apartment, there was absolutely nothing, absolutely bare minimum. No paper towels, no napkins, no tea, no cookies, no water, nothing to welcome a guest who is dead after climbing and in panic mode looking at the neighborhood. The air conditioning was off when we walked in at 2:30 PM in the middle of the massive Heat wave. The temperatures were very high, and it took us more than 2 hours to calm ourselves down with a small AC unit on the wall which did not even reach the bedroom which was on a floor above.
4. Oh yes, another disclaimer, do not turn the wall switch in the kitchen off accidentally next to other switches as it might turn off the Refrigerator. We found out a day later as we had no cold water to drink which we had to buy and spoilt the yogurt and other stuff. This is absolutely CRAZY not to mark a wall switch as refrigerator and have it next to the light switch.
5. The host even did not have 4 matching cups for a cup of coffee as each one was different shape and style. They cost 1 Euro each please get it. Which place in the world does not have a Toaster? Have travelled 1.8 million miles over the years, and this was the first place. We cleaned all the utensils, made the beds, took out the trash and left the place even better than we found it. Have pictures to prove it.
6. And yes, it is an absolute lie that there is a washer in the place. There is absolutely no washer / dryer in the place and the entire place has absolutely NO MANUAL or instructions (except for wifi password) anywhere to operate anything. One has to learn everything on the stay and No this is not a European thing, have been to Europe from USA minimum 50 times.
On a good side, the communication before the trip and in arranging the cab from the train station was good for which we promptly paid.
This Napoli stay might have ruined our all-future Airbnb stays as we never expected in a million years that we might end up staying on our special anniversary vacation in such neighborhood and property where we had to pass thru Garbage and ruins to get to the sleeping place.
If any of the above-mentioned things do not bother you, then by all means do stay here as close to all the shopping, restaurants, train station and via Toledo is well known after you make an uphill climb of 45 degrees thru the above mentioned.