The apartment was absolutely fantastic! Couldn’t fault it. It was lovely and clean was in a great location, top notch air con, had everything we needed for our weeks stay. We chose this place as we were visiting Naples with our 1 year old daughter and it was perfect for getting her to sleep in one room and then relaxing in the living room or on the balcony once she was asleep.
The only downside was the check in, before booking the apartment I asked if arriving after 21:30 would be too late and they said it was no problem so I went ahead and booked. They have their own transfer service for €20 to get you to their apartment which we booked however our flight was delayed by about an hour and I started receiving messages via Whats App to inform me I needed to pay €20 + €15 for late check in, we didn’t have any small money so we handed over €40 and got no change, there was someone to meet us at the apartment and he was lovely and helpful and carried all our bags up 3 stories and showed us around the apartment and then just before leaving he then requested €25 euros for late check in. We were shocked and upset and said we didn’t have any small money so he said he would come back for it tomorrow.
It does not state anywhere on Airbnb about any fees for late check in and even when I directly asked if arriving late would be a problem, they said it wouldn’t be.
If I’d have known about the fees then it would of been a different story, it’s the fact it was sprung upon us at the last minute and the extra money was asked for over Whats App and then in person so there isn’t any record of an additional €45 being requested of us through Airbnb.
It was confusing who we were supposed to be speaking to via Airbnb as when I informed them we didn’t want to pay for late check in as we were not told me had to, the response was trying to make us feel guilty by saying things like “how would you feel if you stayed up waiting around for someone?”
It was very unprofessional and when I replied I was responded to by someone else who was very apologetic towards us and even tried to say the extra money we paid for the transfer was for a return as well however that was never arranged.
After all of this, it tainted our holiday and we felt a bit uncomfortable staying in the apartment from then on. This whole experience was really unfortunate, because if it didn’t happen then we would of had a 5* perfect stay.