To start we was really pleased with the apartment and location of Anna’s apartment. Check in was smooth we met a man at a bar who gave us our keys and showed me and my daughter to the apartment. Two days later we went out on a train for the day and I got a text from “Anna” saying that the bed was broke and did I mind if they changed it. She said she knew I wasn’t there. This made me feel uneasy as all of mine and my daughters things were in the apartment including passports. I asked them not to as we were leaving the next day and surely this would be a better time for them to do it. I then got a reply from Anna who told me they had gone into the apartment and already done it. All of our items had been tossed into the sofa in the living room. The bed was not replaced. I ended up sharing a bed with my daughter. This ruined the last day for us as I was worrying that people had been in our apartment against my wishes and our personal items were there. On the last day I messaged anna as to where to leave the key. I got no reply. I walked to the bar that I had picked the key up from originally. It was shut. In the end after further messages with no reply I left it under the mat. Such a shame anna. I had read previous reviews and wished my stay had have been as pleasant as others.