Massimo was wonderful - very communicative and always available for inquiries. He was very quick to respond. The place is very well decorated, super clean, and close to anything you could want. The place was located on the third floor, up a steep flights of stairs. This didn’t bother us too much, but it may be inhibiting for others. Massimo was also incredibly kind and assisted my friend with her large duffel bag up all the stairs! I would definitely stay here again.