Cristiana was fantastic. Always answered when I had questions.
As for the place, the location is amazing. There's a small sea view which I loved.
PROS: I'm a runner. Running along the sea every day, can easily get in a 10k without worrying about Naples traffic/streets. The place was spacious! Super convenient to market and all the restaurants to pick from along the sea. 30 minute walk to Montesanto Train Station (Note this is the local train not the Grand Station.) . FREE admission to Ovo Castle every day for the views and exercise was amazing. Honestly felt at home at this location. Also, not many stairs to climb. WIFI worked just fine for the week. Lots of Taxis along the sea as well.
CON: Please note, you are in a city. It will get noisy during the day. The good news is, Once all windows and doors to the street are shut at night, I couldn't hear it.
When I'm back in Naples, I'll happily stay here again. It's perfect.