In my experience there are a few kinds of Airbnb hosts. Massimo is an example of my favorite kind. A local community staple who everyone seems to know and who seems to know everything everywhere in his city.
The apartment itself was a cozy spot nestled into a small Neapolitan courtyard. Regardless of how hot it was (40c+ this summer!) the apartment stayed cool and temperate. Massimo made check in and check out very easy and was always readily available to answer questions or to help with some direction.