Antonella was really nice to us. Her communication was clear and efficient, as well as very warm. She gave us advice on places to visit and places to eat. The room is clean, spacious, and confortable. The location is very convenient but, as in any other big city, you have to keep your eyes open for pickpockets. If your are a light sleeper I would recommend bringing some earplugs-this is not my case- but there are a couple bars downstairs and the noise can be annoying. However, we had a wonderful stay-plus nice goodies in the fridge (breakfast) to start the day!