I paid extra to have someone come in at check in to help ensure we were at the right place since we landed very late at night. Despite my constant communication- this person (Oriana) was not there at check in. We wandered around for some time and then found the place on our own. Then we had to wait in the dark for her to arrive for quite some time (which is exactly what I wanted to avoid). It would have been easier to just manage on our own since now we had to wait for her for the key. I recommend just using the videos that are sent for check in since this is easier than waiting for someone to show up with the keys.