That was horrible experience of cheating the people in the hard times. From the beginning we were under impression that the apartments are located in the quiet place, but that was not true. We rented them for the long period of 28d and after one night stand, we realized that it has traffic 24 hours. We’re Ukrainian couple, escaping from the war and our psychics was not stable. We could t sleep this night and decided to talk to host and try to solve the question with good human relations. Husband of Laura, Enrico came to the house and we described the situation, my girlfriend was crying. Enrico said ok, no problem, just fulfill the cleaning fee and proceed this via Airbnb. Then, after he talked to Laura, he said that we need to leave today before 15.00 as they have new guests coming. We found a new apartments and left a little bit after 15.
I have requested the full refund i the evening describing the situation and also added that Wi-Fi is working (with interruptions) only in one room and couldn’t work, that is absolute truth. What was the unpleasant surprise, that Laura said that I’m a LIAR and agreed to cover only 50% of the whole sum. I don’t have a proof of the talk with Enrico, but I used to rely on people in the Airbnb and for the 6 years of using this service, with only good feedbacks from the hosts, that’s the first my experience with fraud in the situation when we were counting each dollar as refugees. Hopefully, no one of the future guests will face with such situation and rent anything with this host.