Great communication and fast response to problems we had.
Fantastic location in the historic part of the city, few minutes walk to food/wine shops and the metro.
We booked the Pignatelli apartment for four nights in January. The apartment is as nice as it looks in the pictures.
However, the fireplace in the images and mentioned in the reviews is not functioning.
Our booking was during a cold January and the hot air system in the apartment was not able to heat the room. so it was very cold and not as cosy as it appeared in the images. The host moved us to another apartment after the first night.
Images of the bathroom are not included in the listing. In Pignatelli the bathroom was very clean but there was black mould growing around both the sink and bath. Not such a nice thing to see in a relatively expensive room.
Overall I'd recommend this room for a hot summer trip where the cool room would be a great escape from the heat. but not for winter.