Right off the bat, Fabio had arranged for someone to be outside to meet my wife and I since I had told him I wouldn't have cell service to be able to call when we got to the Apartment, and that was a real plus, as well as being able to store our luggage early. We had a problem with the coffee maker which I told Fabio about and he had it taken care of right away and even had a coffee delivered! That was impressive! The apartment itself was very clean, spacious, and comfortable with everything that we needed provided. If I could give Fabio 6 stars, I would! Just be aware that the are some stairs to climb when staying here, which for us, wasn't a problem.