Antonio was very nice and accommodating. We were able to drop off our bags before check in. He also provides lots of detailed information on how to check in. He also gave us 40+ things to do around Naples and food recommendations which was very helpful.
The room is exactly as the pictures show, the shower is pretty tiny (as with most seem to be in Italy). The keys to the apartment door and room door are a little tricky but you eventually get the hang of it.
Room was very clean, Antonio provided some bread and coffee for breakfast.
As for the area…it doesn’t seem to be in the best part of Naples. Personally I would not feel comfortable walking around alone. Just something to consider!
It is very close to the Napoli Centrale station which is very nice when traveling!