Avoid this place. My family and I had a terrible experience with this company that is hosting apartments in Napoli. We ended up leaving the apartment and booked another place.
From the moment we arrived we had to wait for the welcome agent. When he came, he just briefly showed us the apartment and was more concerned to get a “short term contract” signed than anything else. His English was also not good so very difficult to understand.
We immediately saw that the apartment was very dirty and pointed it out. However, he told us to get on touch with the company itself.
My wife had to spend 2 hours cleaning the place to make it safe for ourselves including our 2 year old toddler.
- Communication with the company was very poor and you feel left alone when you want to know or say something.
- The wifi is barely existing.
- There was a pile of dirty beddings just stuffed into the wardrobe, we didn’t dare to touch.
- The whole floor, under the bed, and everywhere else in the apartment was not swept nor mopped. We even found socks under the sofa in the living/kitchen area.
- The bathroom-next level!! Shower is old and moldy, the shower head was completely decayed as well as the rain shower (that almost popped from pressure) and the sink didn’t even have a plug
- The kitchen barely has anything, pots and pans dirty and not cleaned properly, that goes for the oven as well. We even found dried food rests on the kitchen counter.
- Sofa in the kitchen was impossible to sleep on, the same goes for the bed in the bedroom as all seems to tilt to one side.
- The neighbor below loves very very loud music in the evenings and you hear every word and base of each song as the whole apartment is vibrating.
- The area is very rundown and it smells everywhere like toilet and there js no decent supermarket close by where you could get your things (just a small mini market that barely has anything).
- The walls have a lot of marks.
- The doors have fatty fingerprints around.
- The towels are bad quality and not even properly cleaned (so we washed all of them again just to go sure)
- There’s only one AC in the bedroom that doesn’t really help for the rest is the apartment when it’s hot.
In summary: avoid this place to avoid major disappointment. We will never come back or recommend to anyone.