During our stay in Mela's place, we didn't have a chance to meet her. Neverthless, we had an efficient online communication which made our check-in easy and there was no unanswered question left. We found her a helpful and kind person. She even allowd us to use her washing machine.
The apartment is very nice and our room was cosy. We had everything (Metro station, supermarket and restaurants) in a walking distance (10-15 min), although the location might not look the safest in the first view.