Diana was very helpful when we arrived and even poured us a soda when we sat down. It was really appreciated on the +38 C day after our walk with our bags from the station. She gave us a map and advice for touring Naples which I found helpful. She also arranged for an 4 AM taxi to the airport when we were leaving Italy. The room has AC and it works great! I have stayed in many places in Italy and this was the first with AC. There was an issue with a leaky shower head which Diana had arranged to be fixed within 30 minutes. The location near the train station and the Gino Sorbillo restaurant is convenient. The surrounding neighborhood is a little sketchy but that might be Naples in general. I would advise arriving well before sunset. Give Vegas ample room to race about you. Diana's assistance made our stay great and highly recommend her!