the host was very communicative. the place is right next to Central Station in naples. very easy to find. it felt like a safe building. the room was clean and they have staff clean your room and bring you new towels and linens if you want. the shower was so nice and felt spa like. the bed was comfortable. the espresso machine was so helpful. I really enjoyed staying here. they help you with any and all question too! can be loud at night, but you're in the heart of the city so that's expected