Immacolata was very communicative and welcoming and came downstairs to heroically help me carry my suitcase up (a slog since there is no elevator). The area around Napoli Centrale isn’t the greatest, but the metro and station are just around the corner, and this is a great option if you just need a place to sleep. As noted in the description, the room isn’t completely closed from the flat and the hall leading to the bathroom, which is something to bear in mind if that kind of thing makes you uncomfortable (for me it wasn’t a problem).