Giannina is a lovely host - kind, personable and responsive. The apartment, however, is somewhat of a letdown. The pictures make it appear light, bright, airy when in reality it is dark and dingy. The location in the Centro Storico is very convenient but be prepared for lots of crowds and noise. The apartment is located on a street that is a major tourist attraction. And while it is in a courtyard off the street, the courtyard itself is very noisy, too. Giannina was unavailable at check in but messaged with very clear, concise, easy-to-follow instructions.