Our flight was delayed through no fault of our own and when we eventually got to Naples, the host declined to let us into the accommodation. We were later than we originally stated we would be but this was communicated to the host at the time. We were absolutely devastated after a long day travelling and because of this we had to sleep on the ground outside Naples airport for the night until the first bus was leaving the next day to go to our next destination. We needed the accommodation as I had an interview the next day and needed somewhere to prepare and rest. The host refused to give us our money back despite not even getting to stay in the apartment! What a way to treat your guests!! Absolutely AWFUL costumer service. Can not stress enough - do not give this man your business.