Pina was extremely responsive - I requested a very last minute stay at her apartment and she answered me within an hour for stay to begin the very next day! The apartment is in a very good location, and while its in a busy part of the city, the apartment itself was very quiet! The ingress / egress is easy, no stubborn locks or anything. The bed is very comfortable, and the bathroom water pressure, temperature was consistent. The kitchen is basic and convenient for storing some refrigerated food or heating up tea etc. You can hear other tenants coming in and out but other than that, no noise. The apartment is small and there isn't a lot of space to put stuff so if you have a big suitcase, it might be a bit of a challenge to keep your clothes and toiletries organized but for simple travelers, this is a lovely little place to call home in Napoli!