Overall, we had a great stay here! The apartment is exactly as it appears in the picture. Perfect for a couple. Clean and very well located across from two subway lines. The immediate area is urban gritty, but that is Napoli. We felt safe there. AC worked great. Communication and check in were very easy. I would only suggest a few improvements: new shower curtain and matches/lighter for the stove. Also, know that the person managing this place will ask to take a picture of your ID. I did not feel great about this, but also did not feel that I could say no after a long journey from the US. There is also a clothes washer there, which was not listed in the ad.