Example of Client Friendliness and a super Customer Experience
Clean
The apartment, the garden and parts of the building leading to the apartment are spic and span.
There is a very nice sensation of cleanliness everywhere.
Owner
Federica is an advanced communicator. She listens, answers your messages and tries to help.
She was present handing over the keys at the beginning of our stay, and told us everything necessary to make a flying start.
When you need advice or want to discuss something that is Naples-related or even beyond, she helps whenever she can.
She even gave us a ride to a pizzeria at the first night, which was really neat.
She helped arranging a taxi when we needed one.  She kept her sharpness until the very last minute.
Network
When we were discussing our wish to make a specific tailor-made trip with Federica, she delved into her network to offer a solution. Very effective.
Apartment
The apartment is spatially and has a very high ceiling, probably 3,5 m.
It’s also spatially in the horizontal plane.
It gives a feeling of luxury.
It is light and has serene white and beige colours.
Different details in the interior make it a place that feels light.
Location
The apartment is located in Chiaia, which is an (upper) middle class neighbourhood, near the beach, Central Station and historic centre.
The prices of food and restaurants are normal and accessible for everyone.
Through Via Morelli you reach the beach in 10 minutes by foot.
Supermarket and pizzeria are at 5 minutes by foot.
The upper neighbourhood Vomero is reachable by climbing stairs straight up
at the extension of the same Via Morelli.
Safety
The apartment is secured by an outer door, a door to the building and a last door to the apartment itself.
The outer doors have codes, which is convenient.
The general feeling is that this is a very safe place.
Airco's
2 airco’s in the sleeping rooms keep you cool all day and night.
3 TV’s
3 !!! flatscreen TV’s.
Minor accidents
We had 2 accidents with things that we broke.
We were prepared to pay for them, but Federica didn’t let us.  A very pleasant and customer friendly surprise!
Balcony
The balcony on the back of the apartment has a view on a garden with olive trees and old city walls. Birds are singing.
Ideal place to sip your wine to go through the passed day and make plans for the next. Or to smoke a cigarette, when you’re into that.