Massimiliano is very nice and friendly. We missed our flight and 12 hours delay. The check in still goes on well. He also provides lots information about transport. The room is actually bigger than the picture shows. Very quite, clean and comfortable. Downstairs there are restaurants and kiosks. Not far from the train station. Near the tourist spots. Also not far from the port, about 20 mins on foot. Recommend to everyone who wants to have a wonderful holiday in Napoli.