Agnese began communicating with us very early on and gave great info on how to reach the apartment and check in. The apartment was huge. Very uncommon I feel to find such a spacious apartment in the city. She also recommended us many local places and attractions to go check out and restaurants to eat at. We had one issue where a curtain rod fell down in the bedroom and she came to fix it right away. Also the water in the shower was very sensitive to change from very hot to very cold but we leaned to move the handle gently and it helped worth that. Agnese and Bruno were probably one of the nicest and most attentive hosts I have ever had with Airbnb. I gave 4 stars to the location because it’s very convenient to the metro and major areas in the city but it is extremely crowded with tons of traffic on small roads. You need to be aware while walking but that’s pretty much all of Napoli for you. You also find a lot of trash pretty much everywhere in the streets but that seems to be a fairly common thing for this city as well. The apartment however is located just out of the business and is very quiet and comfortable. If you want to see the real Neapolitan way of living and want to mix with the true locals this is a great place to do that and the apartment provides a nice clean and quiet place to come back to and relax at after a long day in the Neapolitan streets.