Upon arrival in Naples, Stefano was very communicative when we asked the best route to the apartment from the airport. When we arrived at the apartment, we were greeted by Stefano's brother Francesco which we felt should have been communicated to us. We were asked to pay a 'resident tax', in cash, of €2 per day, per guest. However when we questioned this and asked for a formal invoice via Air BNB, Francesco contacted his brother and suddenly we did not need to pay this.
The apartment was very nice; clean and in a very good location. However, we did realise in the first couple of hours that there was no iron which it does state in its advert.
The week at the apartment was fine - quiet and good air conditioning.
We received no contact regarding our check out time and we text Stefano at 9am to ask if our suitcases could be stored somewhere until our evening flight which he had agreed to when we initially booked the apartment. We had plans for our final day and at 9am we asked if our bags could be stored somewhere. We were told that the latest this could be was 2:30pm. When we asked if there was anywhere else to keep them, we received a brief reply stating 'ok. no problem.' with this message, we presumed that this was okay and set out towards Herculaneum (outside of Naples).
Whilst on a train we received another text message stating that we would need to take our bags as guests would be arriving as new guests would need to check in. Therefore, we headed back to the apartment and arranged a time to meet Francesco. When we arrived back at the apartment, we explained the situation and he suggested that we could store our bags next door (Their Family's). Having wasted our day we chose to take our bags with us.
The communication was incredibly bad as their is two different hosts, who, clearly do not communicate with one another. Francesco was more efficient with replying and could help with our queries more. It is important to get his number rather than Stefano's.
All in all, it was ok, however, our final day was wasted by their lack of communication.