Communication with Alessia was very good indeed and prompt. Good instructions for check in were provided and although she could not meet us, she had arranged for her mother to be there and was on the phone during the check-in to assist with English if required. Location was great, close to Ferry terminal and Municipio metro station that takes you straight to Garabaldi terminus and Centrale station. It appeared to be in a good part of town (in and around that area between Municipio and Toleodo metro stations) at night in proximity to restaurants shops and Pizza places. Nice kitchen and bathroom faciities in the accomodation. Air conditioning and good sized fridge and freezer were great to have in the summer weather and little terrace at back was very pleasant at night to have a drink and chat after a hot day of tourist events. Yes its on the 3rd floor which means you have to climb some stairs (and that advice is stated), but at that level and with the good security doors at front of apartment and at rear terrace, you feel quite secure. It was really an enjoyable stay and I congratulate Alessia and her family for the quality of the accomodation and for the client service. I think it represents very good value for money indeed!