I have very mixed feelings about this apartment and the host. This was one of the less personable places I have stayed at with Airbnb however at the same time there were some things they did to be helpful or welcoming. For example they gave us good suggestions of places to visit and where to eat. They also offered to have a taxi arranged to pick us up from the airport or train station. They also had a souvenir for each of us when we checked in and they allowed us to check in a little earlier since the apartment was already set up for us.
The negative part would be that the check in process was not smooth. We had to pick up the keys at their office, walk to the apartment (with our luggage) and find the apartment. This was a huge hassle. It was not that close and this was something that was not made very obvious to me. When we arrived to the apartment, it was difficult to figure out the key with the door.
We also had a bad experience with the noise on the level below us. There was construction going on both mornings at 7am that went on for at least 2 hours. Although I realize it was not the host doing construction and it was not directly their fault, I feel like if they are in the building they should be aware of these things and maybe not make the apartment available at that time or tell the owner to do construction later in the day. The floor was shaking from what they were working on. We were supposed to be on vacation, not getting woken up before 7am.
Overall, the apartment was clean, spacious, in a central location and had enough clean towels, toiletries, coffee machine, etc. however the check in process and the construction noise made this experience not that great.