The apartment was listed as an “Entire Home” when it is SHARED. I walked into the flat and there were others staying there. My room did not come with air conditioning as listed in the amenities. Also, I was asked to RENT bedsheets from them which I refused. Bedsheets were also listed as part of the amenities. When I entered the bathroom there was poop in the toilet. So disgusting. I had to take pictures and send to Airbnb support in order to get a refund. I left within an hour. Horrible experience. Also, the hosts don’t speak English and I don’t speak Italian so I waited outside in 100 degree weather trying to Google translate communication on WhatsApp.
Here’s the kicker, after leaving the apartment after one hour of being on the phone with Airbnb I checked into a hotel and received numerous text messages from the host yelling at me for complaining to Airbnb (in which I didn’t respond to any of her messages) AND after blocking her number she messaged me from another number. What a nightmare. RUN!