the place was nice and terrace was great. unfortunately, communicating with cristian was less than satisfactory.
1. we had told cristian in advance when we were arriving. he gave us no instructions regarding apt #, floor, or how to procure the keys even though we had communicated what time we would be at the apartment.
2. after waiting outside for a while—in the 90 degree heat with all of our personal belongings—a random neighbor thankfully buzzed us into the lobby of the building, which had free wifi. if not for that, we probably would not have been able to enter for hours.
3. seeing no sign of cristian, i messaged asking where he was. he would reply with one word responses after long intervals with no answers. after politely asking how to get the keys, he replied that he was on the fifth floor. mind you, no other information regarding the apt #. the doors are unmarked and it is not clear where we were headed.
4. after repeated messages trying to figure out how to get into the apt., he was finally so kind to say that his mother would come give us the keys.
5. after waiting close to an hour in frustration by his staircase with all of our luggage—his mother never came and a neighbor let us into his apartment.
would love to leave a nice review regarding the place, however, after that awful beginning experience i am unable to. very unaccommodating and unapologetic.