First the good
1. Location: The unit is in the heart of the Centro Storico with easy access to food, tourist sites, and transportation. I think every taxi driver is familiar with this street, although cars are not allowed on the street, so you'll need to walk a block or so when being dropped off. The street outside is very touristy, full of shops selling tchotchkes ranging from tacky to bizarre--if you're into that, great; if not, walk on by without any hassle. Despite the bustle right outside, the apartment was remarkably quiet--even peaceful. The area felt safe at night, though I come from Washington, DC, so its all relative.
2. The Host: Consiglia greeted us upon arrival with a beaming smile and a wealth of useful information to orient us to the neighborhood, Naples, and the surrounding areas. She continued to answer our questions and provide advice with that same warmth throughout our stay. This was not just customer service--she is genuinely that nice and passionate about sharing the city she loves with her guests.
3. The Space: The apartment is remarkably spacious for an historic building--tall ceilings, large main bedroom with walk-in closet, the lofted 2nd and 3rd beds offer some privacy (though we didn't use them). It was reasonably clean.
4. WiFi: It was strong and reliable, unlike many other places I stayed across Italy on a recent 3-week holiday. Two people streaming videos and making Zoom calls were no problem.
The bad
1. Problems: We encountered an issue with the air conditioning not working and the shower not draining. The hosts were appropriately concerned and responsive. Unfortunately, due to being a weekend, they were unable to get workers to come fix the issues, but brought us several fans and did not hesitate to offer compensation for our inconvenience. These things happen sometimes, and the hosts handled it promptly, in good faith, and to our satisfaction.
2. Furnishings: Looked better in the pictures than in real life--nothing gross or dangerous, but the furniture is worn and tired. This is the main factor in my star rating as I thought it was overpriced. I'm not familiar with Naples' real estate market, but we paid 25% less for a similarly sized and much nicer appointed apartment in Rome.
Next time in Naples I would be inclined to explore other neighborhoods, though I would stay here again in a pinch.