The flat was exactly as it looks in the photos, and if anything more spacious than we expected. We really appreciated how quiet it was, considering it's in such a central location in a busy city. Cristiana responded very quickly and helpfully to everything we asked, and we are most grateful to her for letting us check in early in the morning (straight from an early flight), and for letting us stay until lunchtime on our last day, again to tie in with our onward travel arrangements. Obviously this depends on whether there are guests immediately before or after, but it was clear that she wanted to do everything to make things easy and nice for us. There is a table with a good amount of helpful tourist information in the entrance hall; and there were also a few basic provisions in the kitchen and bathroom, plus lots of towels, blankets etc. We wouldn't hesitate to book the flat again if we were to return to Naples.