Claudio was easy to communicate with and very nice. He wasn't there for our checkin (someone else met us with the key), but we met him later in our stay. The apartment itself is well-equipped and nicely furnished. The flat is located right next to the university and it can be somewhat loud on weekend nights when students are partying in the streets. The other nights we stayed were quiet. The only other thing we didn't like so much about the place was the internet connection, which was sometimes very slow and cut out frequently.