Liliana was by far the rudest host I’ve ever encountered in over a decade of staying in hundreds of airbnbs. She entered the property on the morning of checkout, visibly angry that we were 5-10 minutes behind the checkout time of 10am. Glaring, she forced her way into each room, verbally harassing us and tossing our belongings towards the door as she hurried her maid in to begin cleaning. Bewilderingly, she yelled at me saying “I gave you everything, why would you do this”. I didn’t know what this meant because she never even checked in on us during our stay, except to ask us to leave earlier than the listed checkout time in order to better accommodate her schedule. We paid over $1100 for our stay. I cannot understand why she would believe it’s acceptable to treat her guests this way. My friend and I (in complete shock) were already rushing to finish packing and leave in order to respect the checkout time despite running behind, but she treated us like we had punched holes in the wall and lit her house on fire. We almost forgot essential items like purses and jewelry because of how uncomfortable she made us feel. It was a horrible, profoundly unprofessional experience that can only be defined as harassment. I genuinely hope she is no longer able to host with Airbnb. I will be requesting a full refund.