This is my first time traveling to Italy, and to be honest, this wasn’t the best start for me. Bianca got my check in time wrong, and instead of just fixing the problem and moving on, she kept messaging me trying to tell me I was wrong, even after I apologized multiple times for the confusion. The place itself was very nice, very clean and had a great view of the city and of Vesuvius. It’s just unfortunate that the host’s poor customer service skills brought that down for me