Our reservation was booked and paid 100% in advance from 29 Sep until 01 Oct 2019. However, we had to leave the apartment after 10 minutes. And here are our main concerns with this apartment:
1. The check-in was stated as 8am on the website. When booking the room, I had informed Patrizio that I will let him know when we would arrive. On 11 September, I notified him that our train arrives at 1:30 pm however got no response. On 29 Sep, while on the train, we also informed him once again of our arrival time (ETA 1:30pm). However, he still arrived at 3pm at the meeting spot to take us to the apartment.
2. Once we reached the room the AC was not working and neither was the WiFi. He told us that the Wifi should work the next day, and offered a small fan (height of which was barely to my calf), since the AC did not work.
3. He did not speak any English, which made the communication a big hassle. He had to translate every word to communicate with us and due to auto translate I assume, a lot did not make sense.
Due to the heat and the poor amenities and our fussy toddler (due to the poor accommodation) we had to leave the room to find another accommodation. After a
few hours of walking door to door to hotels, we managed to book at a 4 star hotel for the same price as we paid Patrizio 3 months in advance!!!This has been the worst experience with Airbnb so far, and we asked him for a full refund immediately. He however did not even have the decency to respond to our messages.
We have lived in Airbnb’s across the world and this has by far been the worst experience. Stay away from this place!