This was the worst Airbnb experience we have had to date.
We didn’t actually end up staying here and cancelled the booking 30 minutes after arriving.
When you arrive at your holiday accommodation, what are your minimal expectations?
1. Cleanliness
2. Safety
3. A sense of relief and relaxation
…
We did not experience any of the above. Why you ask?
1. Cleanliness: Clumps of hair in the shower. Amongst dirt and dust all over the apartment. Dozens of empty bottles on the kitchen side. Unmade (sofa)bed. The agency asked for a €40 cleaning fee upon arrival too.. For what? We arrived nearly an hour after check in time and were not alerted of the fact the place had not yet been cleaned.
2. Safety: After 5 minutes of deliberating what to do, the lady from downstairs stormed into our apartment shouting and screaming in Italian (something about the AC). Also, Salvatore asked us to leave our luggage and come back in an hour but we were not allowed to take a key yet?? Huge red flag.
3. Relief and relaxation: just no.
We don’t usually like to post negative reviews however this experience was awful and left us really stressed, having to find a last minute stay in Naples. I recommend the person who owns this flat to perhaps use a different agency.