First up, the lift in the building is coin operated. Apparently this is common in Naples, but this is of little comfort when you arrive with all your stuff from the airport and don't have a 20 cent coin so have to carry all your bags (and baby and buggy) up the stairs. The place was reasonably clean, but the baby (who has just started crawling) showed that the floor could use a wash. We had to dig through the service cupboard to find toilet paper - there was none in the toilets - and only cake soap is provided. No shampoo or washing powder. The big shower head is broken, so I had to hold the head with my hand to shower. The heating didn't work, even after the guy who manages it came out to fix it. My husband ended up having to go out in the rain to get the boiler working properly, then I spend 20 minutes holding a crying baby and resetting the timings so the heating would come on. The bed was very comfortable and it was nice and quiet.
The biggest issue with the place is that the hostess is not very hospitable. She answered my English messages with terse Italian ones and basically ignored anything I asked which she didn't feel like responding to. To get her to take the heating issue seriously, I had to get a friend to translate a passage into Italian to send her. Overall, she came off as rude and unfriendly, which really impacted our experience of the place. She very obviously had very little interest in making sure that the place was comfortable or that we had a pleasant stay.