Gisella was in communication with us right from the point of booking the apartment! When we arrived she was there right away and gave us great food and drink recommendations, so glad we had this as a guide! The apartment is in a nice area of Naples and we felt safe and comfortable! Gisella was only a whatsapp away for any questions we had during the stay. We had some issues on the day we checked out with a cancelled flight and our phones died so Gisella kindly let us charge phones and use WiFi in her shop nearby whilst we booked new flights and extra accommodation sorted for that night, she even tried to help which was massively appreciated and kind! Thank you :) I only wish I had managed to purchase one of the bags from her shop as they were beautiful!