This was a very comfortable and clean place to stay while visiting in Naples. Although we didn't get to meet Fabrizio or Alessandro, they were very prompt, helpful, and courteous when I sent them messages. We were greeted by a very nice woman who showed us our room, and who called a taxi for us the next day (I apologize that I can't remember her name). The neighborhood felt very safe, and we did quite a bit of walking there. I would highly recommend this as a great place to stay while visiting Napoli!