This apartment was the perfect set-up for our large family group of 11. Giova met us in the piazza as we arrived from the train and checked us in to the apartment. We knew there wasn't a lift, but he helped us carry our luggage up and gave us information about the city and the apartment. He also was very accommodating when we asked to store our luggage after check-out. I was really impressed with the service, including milk, juice, and snacks for the kids. The location worked well for us as we planned to take the metro and trains (Garibaldi Station is just around the corner). However, if I was staying for a longer time period I would have preferred a more walkable area near the water or more scenic parts of the city. There was a lot of trash and many homeless people in the area if you turned in the direction opposite the station, but we felt safe going to the Piazza area. Again, the location worked well for our needs there.