Fabrizia should learn how to do acomodation service. We had the following experience with her: arrival, showing the room, everything was fine, then we went to the city with a return at 16:00, as check in was after 14:00. After the return at 16:00 we had an unpleasant surprise, in our room, was colder than outside (apparently they forgot to close the windows when cleaning or somehing), we were freezing, we measured 14 degrees. We wrote to Fabrizia whether she could turn on the radiator and there were problems started. She wrote to us that heating cannot be turned on as there is an ongoing war, in Italy there is a problem with gas (nonsense) and heating is turned on from 19: 00-22: 00 or 3 hours a day. I wrote her that it is unacceptable and we really freeze in the room, if she can provide at least an electric heater (which costs 10-20 €). She wrote no, to me that she could bring us more blankets (good joke). As the room was between 13-14 degrees and we had paid for a room with a heating and not a freezer, we decided to leave. Within an hour we found accommodation for a similar price with heating, where we comfortably spent our stay. Therefore, I do not recommend this accommodation with such an approach. If they learn that Airbnb should function as a hotel and the customer should feel good there, which also means warmth, maybe It will be a good accommodation option. but not until then. Airbnb refunded the full price based on this issue.