We communicated with Carmen throughout our stay - she was very responsive to all of our messages and quick to reply. She was extremely helfpul and offered to get us taxis whenever needed. The apartment was walking distance to the historical areas and a few piazzas.
The aparment beds were comfortable and we had what we needed.
The only thing we didn't like was the building itself. Broken windows, cracked tiles, very dirty, etc. However, once inside the unit it was very clean and tidy, and everything was exactly as photographed. We felt safe inside the apartment.