I had a great stay in Napoli because of Silvia and Santolo. They allowed me to check in the morning I booked my reservation with no problems. They generously explained how to get around the city and how to get to Pompeii for an event I was attending that night. They provided me with a light breakfast and kept the refrigerator stocked with juice and bottled water (especially important for Italy in July). Fresh coffee was also available.
They arranged a taxi for me to take to the airport at 5am the morning of my departure and it showed up with no issues.
Overall great experience.