We were greeted by donnatella who.was both helpful and informative. The apartment is up around 20 steps and once inside is secure, large and roomy. We were very happy with the space and over all feel of the apartment. Breakfast food, milk and juice had kindly been provided. The accommodation is very very central to both the old Napoli, buses and the metro. Lots to do and see all close by. Great communication before our arrival. Over all great stay.