Enrica, was great. We had a stressful/delayed day of travel and she met us outside and put us at ease.
Nice touches with a basket of pastries, and a full compliment of tour maps and menus.
Great location, easy to walk to dining options, and Giraldi train station is across the street for further adventures.
The suite itself is spacious and clean.
Would definitely consider here again if ever I'm in Italy.