Gianni was very helpful. The room was absolutely lovely and my window looked out on the courtyard with the statue and the side of the duomo. There were many restaurants and shops nearby and the place was easy to find. Quite a walk from the train station though. The lift was broken when I went. Gianni would have happily helped me with my bags if I hadn't missed the buzzer and walked up myself. It is on the top floor, but I would stay there again.