We LOVED Giovanni's mom and felt that Giovanni was wonderful as well! Ive read the other reviews and think that complaints about his mom not speaking English is slightly ridiculous. She was able to communicate with us and get her thoughts across, plus we're in her Country so really as a responsible traveller we should ensure we have ways to communicate in Italian, in my opinion. If I could, I would pack that woman in a suitcase and take her home with me!
We knew the area around the train station hasn't been deemed the safest, but we didn't have any issues at all. We addressed that concern with Giovanni and he gave us some great tips. We wanted to be close to the station to avoid a bus ride or a cab ride and that's exactly what we got.
The room is large and has huge ceilings. Not a spider or bit of dust in site even in the corners of the ceiling. The room was clean, had some extra pillows, and we found the bed comfortable. Plus there was an elevator which was wonderful given we had a relatively large suitcase to haul around and it was only 0.10 euros.
Giovanni recommended a great pizza place in walking distance and helped set up a can ride for us to the airport in the morning. The hospitality, local tips, location based on our goals, and the cleanliness with great especially based on the price.