We were only able to stay for one night with Celesta, but in the short time we were there she was very helpful to us. She provided excellent directions and helped us arrange transportation to the airport to morning that we left. She had also provided information for activities in Naples which were not able to use for lack of time, but if you stay for longer she is very able to help you plan your time. The apartment was lovely and just as described. It was perfectly comfortable for 4 people and had internet access in the common area of the apartment.