Jole’s apartment is in a great neighborhood, full of locals and in a gated community. The place is sort of hard to find, but she sent pictures and talked me through it on the phone. She was kind, and had some water waiting for us and offered recommendations nearby. While she was communicative, and we loved the Napolitano spirit, there were a couple things that were less than ideal about the space and experience, and I wouldn’t rent here again.
The shower wasn’t cleaned when we arrived, and when I communicated with Jole about the drain in the shower being clogged with hair and backed up—there were also empty and used shampoo bottles in there—she became defensive saying that it was clean and that she had seen to it personally. At that point I basically said ok no worries (I wasn’t going to try to convince her), but then she entered the apartment while we were out without notifying us to put some draino in the drain. It didn’t work. I would have preferred for her to ask to enter beforehand. I asked for the cleaning fee back, she gave be $20 of the $55. I said thanks and didn’t make it a big deal.
The beds were fine, but she had assumed that we were a couple and a single, and only made up two of the three beds (we booked this place bc we are three friends traveling). There were no extra sheets for the third bed, so I used a duvet as a sheet—and that was annoying. When I told her, she again became defensive saying I didn’t tell her I needed the third bed, and didn’t offer to bring any sheets.
The apartment was dark, and she didn’t communicate about this super loud ass noise that the toilet makes every time it flushes (however she said it only began doing that a few days prior to our arrival), it was so unpleasant and stressful.
If I could suggest something to the host it would be for her to be more hospitable and accommodating, rather than defensive and confrontational. Hope she can make some adjustments to her approach.