Helpful and friendly host. Sends a check in video which is very useful. The area is pretty nice for Naples which can be a daunting city for some. The front entrance is a bit challenging to get luggage through and there is a flight of stairs. Not a challenge for us but could be for some. It feels safe inside and is very modern, but if you are claustrophobic it might not be the best choice as the one small window only opens onto the flight of stairs (secure and private still). By far the nicest bathroom we had had on out trip so far. Sandro has magically turned a box into the best little place it could be.