I arrived at the B&B and was not 100% sure where to go, but some nice woman pointed me to the direction (last possible floor to enter, marked with a sign). Francesco greeted me and as everyone has said, he was very nice. I was told my room wasn't quite cleaned (which I expected, as I was early) and waited with wifi until it was. I have to point out my major disappointment when he brought me to the orange room, when I had booked the green room. When I asked him about it, he told me I was one person and the green room was a big room. I had purposefully booked the green room because of the balcony. Had I been told I would not be getting the green room and balcony, as previously discussed, I would have continued my search for another room with one. It was going to be one person all along. I was all the more disappointed when I saw there was no one in the green room either night I was there. Had they booked and wanted to squeeze another person in, that, I would understand. All that being said, the place was very clean and cozy. I had brought flip flops last minute as I expected to wear them in the shower/around but it was clear immediately I had no need for them. I work in short term rentals in Paris, so I definitely have my standards. They had plenty of towels and were very nice whenever I needed anything. I would go and stay again but with the absolutely certainty that I would be getting the room I booked. The area is great and very close to many sites. I really felt like a resident of Naples!