We are quite disappointed with the experience we had with Diana.
The overall experience was shocking and bad, really bad. We are a couple that wanted to work from Napoli for some days. The only reason why I booked that specific place is because Diana instructed us that WIFI was 5G and working pretty well. Upon arrival, wifi was not working - but she did not inform us before we arrived and instead arranged a replacement sim card. This was fine with us, however was unfortunately not an adequate replacement, as we could not work on our computers with the card. She didn't believe us and she kept saying that I was lying.
After 2 days host wanted us to pay for the SIM card, although it is an inadequate replacement for an amenity already promised in the listing. We have provided the SIM card back to the host once the internet was fixed (Friday, 08.04.22), but she stated we did not return it with all original packaging.
Additionally, host was attempting to threaten us with additional fines because we were "improperly using the duvet", which is a lie. We didn't appreciate her checking our room and privacy while we were still during our stay.
We woke up one morning and Airbnb informed us we had to leave the apartment because she was not feeling comfortable with us there, so basically she kicked us out.
So again, something that started positive with recommendations and kindness from her side, turned out as the worst hotel/Airbnb experience we've ever had.
Anyway, luckily this didn't ruin the overall trip to Napoli and we loved the city!
Regarding the place, it is similar than it looks in the photos. It is one room apartment with toilet. The 'kitchen' should be added as well so people know what to expect.
Thanks,
Patricia