Giuliana and Carlo are amazing hosts who have a great passion for Naples and customer service. Giuliana provides prompt message responses. Check-in was smooth and hassle free with Carlo meeting us at the pre-agreed time and spent sufficient time to introduce us to Naples (things to do, where to eat) and gave us a tour of the beautiful apartment. The apartment is 100% clean, fully stocked and tastefully decorated. "Golden Apartment - Toledo" is truly a home away from home.