Paola was very nice and fast in her responses before and during our stay. She was also very helpful -when we had a small issue with the heating, she sent someone to fix immediately. The apartment is very spacious and is well equipped. Paola even left us some snacks! We only missed a sofa in the living room. We were a group of 5 and couldn’t do much use of the common area because of that. Also, the rooms are a bit noisy. I guess that’s the downside of the apartment being located right at the centre of Naples, which on the other hand is pretty convenient. Lastly, the house gets a bit cold around these dates. Overall, we had a nice stay!