Gabrella and her daughter greeted us with warm welcome and smile. They went through the entire check in process in such pleasant manner. We ended up checking in a bit later than stated time and they were able to accommodate. Communication was smooth through Airbnb chat and then through Whatsapp. The place is very clean and you can tell they care about the home. There is an elevator that conveniently bring us up to the unit. Location is in a nice area of Chiaia where there is a cafe bar within 3 minute of walk and there is a nice walking path by the ocean for the view. Just note that it is about 10 min walk to the station, which we had no problem. Also, there are some steps in between living room, washroom, and bedroom. Second bathroom is located upstairs. This shouldn't be a problem for healthy adults, but could be difficult for elderly or anyone who has issues with steps. Overall, I had a great stay and would stay again.