The hosting was brilliant and Giordano couldn't do enough to help and was really communicative. But we have to say that we were disappointed with the apartment and it wasn't what we were expecting of an Airbnb plus.
The place was generally OK, but the lock on the front door was tricky to use, the bed was really wobbly and moves when you even sit down on it, the duvet was really thin and the pillows were old and lumpy. There was mould on the bathroom walls and a broken switch and the sink didn't look clean and had white marks all over it. The floors and all tiling (especially the bathroom floor) were slippy and greasy, like they hadn't be cleaned properly. The place was lacking basics, especially for what is supposed to be an Airbnb plus and didn't even have hand wash/soap, which we found disappointing. The lift was broken and we feel we should have been told about this as there are a lot of stairs (5th floor) and luckily we were able to climb them, but other people may not.