Checking in was a breeze, the concierge (Gerardo) was waiting for us at the door. His english wasn't great, but he took us in and showed us everything there was and was very friendly. The room was beautiful, everything looked new, and very clean. Alfredo was very easy to get in touch with, and was very quick to respond. He was very helpful, like helping us arrange cabs, and answering any questions we had.