Zero stars. Do not recommend. The host breached multiple Airbnb policies and the property quality is poor.
This is the worst Airbnb we stayed in and we are frequent users. Both the host and the property have significant issues which made our one week stay a truly awful experience.
It began at booking when our money was taken immediately however the host could not be contacted to confirm the booking. After days the host was reached outside the Airbnb platform and claimed they had not received our money and demanded payment into a bank account. After days of discussion outside Airbnb we managed to convince them that that’s not how Airbnb works. We tried to cancel the booking but Airbnb assistance, which is usually good, on this occasion did not help us.
At check in the host demanded additional cash payment or they threatened to call the police. This was allegedly for occupancy tax, which was shown in our Airbnb payment receipt as already paid. We had no choice but to pay an additional €37.50 cash.
The listing shows amenities which the property does not have, such as wifi and air conditioning. The host said they will not provide air conditioning because of Covid. When we questioned the link between Covid and air conditioning the host said it is not working and will take a month to fix. It was extremely hot during our stay so the lack of air conditioning was very difficult to bear. In relation to wifi the host said most guests do not use this so they do not provide it. The host did not seem to recognise that they had falsely advertised their property and taken our money for something which was not provided.
The host deliberately provided the incorrect address in the listing and reconfirmed the incorrect address until the morning of check in when the correct address was provided. We asked for assistance with directions to the property which was not provided.
The property itself is in our opinion terrible. It was excessively hot day and night. We had to keep the windows open which made it noisy from the loud street. The beds and pillows are very hard and uncomfortable. Our sleep quality extremely bad. A number of things in the property are broken such as the air conditioning and oven.
The location is far from the town centre and inconvenient. There are no services nearby such as shops or restaurants. The property is far from everything we visited and required a bus and multiple trains or an expensive taxi to reach.
The property does not have a living room to sit and spend time as all rooms have been converted to bedrooms.
During our stay the electricity was temporarily cut to the property.
The host has this property listed multiple times on Airbnb. The host repeatedly put pressure on us to provide a positive review.
We are seeking compensation from Airbnb for the quality of this stay.