Elisabetta met us upon arrival and went over all of the basics. The apartment was clean, comfortable, and spacious. We immediately felt like hom;, the kids loved the loft! The apartment location was great! It was within walking distance to major locations including a great pizza place next door and supermarket.. Elisabetta was available and she made it easy to reach her. The wine bar below our apartment was noisy late at night and Elisabetta was very responsive and accomodating to resolve the noise levels. We would stay here again, this was our best stay in Italy!