The same as other travellers was the same for us, the check in process was sorted for us to follow the described route through the busy city; very straight-forward! Once we arrived we had towels there and all the other basics like cutlery.
The place itself is small but the right size for a couple. The flat is stylish but has aesthetics over function in some cases such as no washing machine. Please note that they have both the old European plug adapters and new Italian plugs. Overall we were very satisfied with the place.
We were able to contact the hosts whenever needed which was perfect for us if we had any questions throughout our trips around Italy. We would both recommend the place.