Never met Manuela but she was very helpful through messages. She let us leave our luggage at the apartment early and was very accommodating! The apartment itself was very nice and a huge space. Very clean and felt safe inside. The neighborhood that it is located in can be scary at times but once in the apartment everything is fine. Not much you can do about the neighborhood. My friends and I have found Naples to be a good place to stay but we mostly took train to sorrento to see the beautiful coast. It is right by the train station so very conveniently located. Recommend staying!