Communication with Anna was first class she always responded quickly to emails and texts before we arrived and on the day we arrived her 'maid' Maria was waiting on the pavement and helped us with luggage to the apartment.
The apartment was as described with fabulous decor and a view to make you not want to leave!
I would reiterate what I think is on the website which is that if you don't manage steps and inclines well it probably is not the place for you as this part of Naples is very hilly, which of course gives it the advantage of the views.
We will probably come back sometime