Very bad communication. The host had previously texted us saying we could drop off our luggage before check-in time (3pm). We arrived at 8:45 and texted the host. Automatic reply in Italian without any info. We texted the other phone number: automatic reply (Italian) saying that reception opens at 10am. 15 minutes later someone actually sends a message that reception opens at 11am. After wasting a lot of time we ended up taking our luggage on our day trip. When I confronted the host, it took them an hour to reply saying that their communication was very clear. They never replied to my following text. Besides this, the neighbourhood is a bit dirty and dodgy at night, the shower was never properly finished and you get hot water for just a few minutes. Checkout is too early (10am).