Our trip to Naples Italy began poorly with this agency. Wonderful Italy. We arrived in Naples around 10 AM and we requested to leave our bags at the apartment and they declined they said that they would not allow bags due to Covid which made no sense because we’ve traveled during Covid times and everyone was allowing us to leave the bags at the apartment. We never requested to check in early we just wanted to leave our bags there. The second issue was the key that not work at the apartment and the response from Wonderful Italy was to stand outside and wait by the door and then run in when somebody comes out. They never bothered sending anybody to fix the key. And communicating with the host took 20 to 30 minutes sometimes two hours to get a response back. We had to fix the lock ourselves. The third issue was they promised wi-Fi and and soon as we checked in, there was no Wi-Fi. It took hours in between communication and nobody ever responded and we had no Wi-Fi for five days. They kept giving excuses about it being “broken” elsewhere. Which was not the case because everybody else in the building had Wi-Fi. We had to get an international plan so we could plan our trip during our stay. Wonderful Italy has refused to reimburse us for the international plan that we had to purchase through our phone company. Even though they never bothered to fix the problem with Wi-Fi. Please avoid wonderful Italy as much as you can it is not worth the stress during your stay in Italy!