This place was a great stay. You check-in by appointment. This means you reach out to mattia and both guest and host will decide the best time to meet and situate the guest at the BnB. I requested this location 2 hours before I actually checked-in. When I arrived to Naples, I was initially scammed from a fake hotel service just 1 hour before I requested the BnB. I didn’t understand the check-in process because I was stressed from earlier, but mattia had someone from his team, Lorenza reach out and take care of me. I only exchanged 2 messages with mattia before Lorenza took charge. She was super quick to respond, very communicative, and ensured I had everything I needed. Plus she gave me more than enough recommendations around Naples for my short stay. I only needed this place to rest for the night and didn’t care to use the tv or tried to use anything besides my phone. The bed was comfy and the shower was cool (it had color changing lights). I thought the price was extremely fair because I asked for it very late. I also thought Lorenza was too nice to me because I would’ve expected anyone else to be upset with how late she had to check me in. I’ll probably ask for this place again if I return to Naples (maybe with a better notice before I arrive).