Elisabetta was available on the phone when my friend and I got a little lost (our fault-- the wrong address was entered) and gave very clear directions. Check in and check out were both easy. The kitchen was well-equipped, the entire place was clean, and everything is as pictured. It is such a charming space! However, if you are taller than 5'10", you will have to crouch a little in the loft area with the bed and shower. I am 5'9" so it was juuuust to the top of my head, but it didn't make me enjoy my experience any less. I would say it's worth a little crouching. Great central location. I would recommend it to anyone.