Claudio was very helpful and responsive. He was flexible and his comments on things to do locally were very useful. We didn't encounter the problems with hot water that some other guests mentioned. We wanted two bathrooms and that worked well for us. If you want be in an old part of town the location is exceptionally good. We spent several evenings and afternoons just exploring the streets and never got tired of it. A car is unnecessary and probably a liability unless you want to drive out to the surrounding countryside. There are quite a few stairs, both up to the apartment, and inside it so guests need to be happy with that. It is in a large, grand old building and the steps basically are part of that aspect. The other thing that may affect some guests is that there is noise from some of the local streets at night, particularly at weekends. Again, that is part of its charm as it is in the university area and there are good double glazed windows and air conditioning. Overall a great host (one of our party said the most welcoming and helpful she had met) and a very characterful apartment.