The room was excellent. It is walkable from Napoli Centre. We had some trouble in getting into the building complex as nobody answered the bell. We waited outside and a guy who was going out, opened the gate for us. Once inside, we called Diana and she immediately sent a person to assist us. Wi- fi was not working. That was a drawback of the room. It was promised that, it will be repaired soon and we will be informed. But did not happen. Thankfully we had the maps and essential information already downloaded. We did not meet Diana in person, but she was very friendly over the phone . Overall it was a good stay, could have been better if Wifi was working.