Elizabetta is great, the reviews are correct! Coming from the states, I used the reviews to determine if this would be the right fit for us. It was. She welcomed us shortly after arrival, easy going, accessible if we needed her and she helped us arrange a taxi for the morning. She was also flexible and very nice about my last minute change from 2 guests to 5 guests. The apartment is well maintained, clean, cute, it looks just like the pictures. We felt safe, we had a little balcony that we could look out onto the street from. If you are staying in Naples, this is a great place to stay.