Unfortunately there is no 0 star option. Days before arrival, the company sent a form via email that asked for details on who would be staying etc. Also included was an estimated arrival time. We had no idea due to train times/travel still to be sorted but couldn’t continue without putting it in, so entered 9pm. This did not change our check-in time or note to us that anything had changed at all, we did not have any contact prior to arrival at the apartment to say check in had changed. When we arrived, which to be honest, the area is fairly unsafe and dirty and the building is worse, there was no one around at all. I called Wonderful Italy 5 times and was told they would call me back, this took 45 minutes. In the end, they advised our new check in was 9pm and they couldn’t get to us before then. To be asked to stand around quite a rough part of Naples with luggage for 6 hours was jarring to say the least. At this point we decided we could not wait around even until their revised 3 hour wait as we did not have the phone battery nor the trust in the safety of the area. Ultimately we got a taxi to a hotel for the night and arranged an alternate AirBnB for our final 2 nights in Naples. I advised them we weren’t staying and requested a refund for the final 2 nights. Due to there admin error I thought it was a foregone conclusion that they would refund the final 2 nights, let alone the initial night. To my surprise, Wonderful Italy have not only refused any refund, but contacted us to advise it was our fault and we should have waited. I have raised the issue with AirBnB and await there resolution but considering it is now 3 weeks later, I am appalled. Although I did not stay, regardless of Wonderful Italy’s conduct, the area of Naples itself is very dirty and unsafe. A quick Google search will note the area as one to avoid. The building is incredibly dirty and dingy, the lift honestly worried me. We did end up having a wonderful stay with another host in a lovely area of Naples in the end, but losing an entire day almost and the stress of the situation was truly something I hope no one else experiences.