This apartment was a tricky one to review based on two aspects, the hosting and the apartment itself.
Considering the hosting, I would like it stated that they were exceptional, even when I had found it hard to book a taxi for a 0400 leave, they assisted me. They were always on hand to respond to queries I had including a lack of facilities (toilet roll) when we arrived to the apartment. Furthermore, they were kind enough to respond to all queries weeks prior, including a booklet of the best spots to visit.
Regarding the apartment, I had been in regular correspondence with the host before arriving and was requested that nothing was required from myself. I made mention that they would take my details a couple of days before, however, the day before I was told to fill out a mini application form online, which using a mobile phone is not ideal (I came for a holiday so hadn't taken my iPad or Laptop). Furthermore, to gain access into the building you need access to the internet (web browser link), so those that do not have access to internet would have to speak to the host if there is another method of entering the building. This a issue for those whose battery could have died from a whole day of using maps. Naples was a city which we were dreading, and I am unsure whether the automatically locked front door with password pin (and a very large camera) was comforting as it filled us with apprehension but also with some sort of hope that we could be covered. Although, the door did seem easy to break so the bolts may not have mattered as much.
Upon arrival, starting off with the toilet roll, I don't believe it should have been something I'd have to mention to the host, and reading reviews I can see a regular pattern. Overall, I had stayed in the apartment for 3 days (2 nights), and when asked for paper, I was given 1.5 rolls, which it seems a tad disappointing that we are being reserved over such a thing. Granted we didn't use it all but it does not give you the feeling of being adequately looked after.
The apartment itself, I dispute all those other reviews that state it to be dark, was very bright (though artificial), and looked well maintained. The kitchen didn't seem to be in the best shape though. Whilst this may not be directed at the apartment, but the tap water didn't taste the best, so it would have been appreciated to have bottled water in the fridge too. And there was a very funny smell in the apartment, which they tried masking with a reed diffuser (too strong, and gave a migraine).
The bed was quite creaky, and the covers provided was a very thin sheet. Given that I had already queried the toilet roll earlier, I did not wish to ask for more, and become a demanding visitor. However, given the use of the hot-tub earlier the room was sufficiently warm, the second day not as much as we did not use the tub and the room was very cold.
Regarding the hot-tub, I would like to mention that it takes 50 minutes to fill. Before entering, I decided upon showering, which reduced the amount of water filling the hot-tub, however, the shower pressure was very poor and it felt more like splodges due to noticeable limescale. Additionally, for both the shower and sinks, should you turn the tap off for a second to put shampoo on, the temperature automatically goes to cold and you need to wait for the water to warm again.
We did sleep ok (given we were exhausted), however, given that we are in the basements, and that most Italians head back home circa 1100 after dinner, we did hear a lot of noise on the streets, including sirens, but mainly from the staircase above the flat. This did cause us to feel a tad apprehensive given the roadside French doors, and the outside garden with a ladder. We did need to lock those doors as they were open before we arrived.
The apartment, however, is in an amazing position that is not to far from transportation links (15 minutes), and within reasonable distance to most tourist spots.
Wifi worked perfectly, including Alexa (though unsure of the purpose as we weren't able to do much - may want to add a list of the commands that have been programmed), Netflix in many different languages too. We weren't a fan of the sheet of repercussions detailing we aren't allowed to place our dirty towels in the bathroom shower with a fine if we did (didn't tell us what to do otherwise), and similar for others aspects of changing Alexa language etc.
I would like to note that I asked for help sourcing a taxi for 0500 and was given a number, and later the host called them as I couldn't gain access to call, which was done speedily. Thus lies my issue. To summate, this was very difficult to review as I believe the host to be amazing and helpful, however, the apartment did not marry up - it is possible to sort most of these issues fairly quickly, and would improve my scoring.