To be honest, the place we ended up in wasn't the place in these pictures. The host had overbooked the place, but he made up for it by renting us a room in a more expensive, fancier Airbnb location, and he paid the entire difference. We had issues with reaching the owner of the other Airbnb, and there was no way to get in when we arrived. But Filippo, after completing his duty of confirming our stay with the other Airbnb, and paying for its cost, still managed to come out and meet us immediately, and helped us get in contact with the Airbnb's owner. I think he went above and beyond to make our experience go smoothly.