I found Carolina to be very responsive to my messages prior to arrival. I was concerned about the area because of other reviews and she sent me a very long message reassuring me that the area was safe. On the positive side, I would say that the apartment looked like the pictures. But there's another side that you can not see in the pictures.
Unfortunately I cannot recommend this apartment because we found the area to be scary. It is in a very run down area with lots of trash in the streets, there is graffiti everywhere and it is dark and under an underpass. I feel it would be considered a very undesirable area by anyone's standards. It felt very unsafe and we couldn't wait to leave. I was with my daughter and we were there for one night. Despite what Carolina said in defense of the area, I would disagree. I feel that there are probably a lot of better areas to stay and I'm sorry that I have to give a bad review.
We stayed in four other Airbnb places in Italy and they were all wonderful and we were never concerned at all for our safety until we stayed here.