I made the booking at around 9:24pm enroute to Naples (after experiencing a delay from another air BnB host) and I also opted to checkin between 10pm - 12am when prompted to select an option by air BnB.
The host confirmed my request at 21:35pm at which point I immediately sent a message for check in saying I would try to arrive at 10pm. The host never replied to my initial message asking for easy instructions to get to the apartment or check in. The host did not inform me that check in had to be before 10pm!
In the meantime I had delays arriving to the apartment before 10pm...
And having not received any response from the host i assumed it was OK to arrive after 10pm otherwise why would I have been given the option by Air BnB to select check in between 10pm-12am when making the booking ?
The host first made contact with me via Air BnB message at around 22:30 with an unwelcoming message to say that I had 10minutes to get to the apartment otherwise they would not accept me! I spoke to the host on the phone explaining that it was late at night, I was relying on the booking to stay the night as had been confirmed on Air BnB and I was about 10 minutes away from the apartment. However the hosts reaction was unacceptable saying that if I wasn’t outside the apartment he wouldn’t let me in ...
Seeing the unfavourable inhospitable attitude from this host and that I was unexpectedly prevented from checkin at during the arranged times I had no other option but to cancel my booking and immediately request a full refund! Not to mention the inconvenience for me being a solo female travel arriving in the city at night and being left with no place to stay! There was no consideration of this from the host...
I am a loyal Air BnB customer and believe that the experience of booking accommodation with this platform is primarily about well natured hosts who care about guest well being and all communication should be done with that in mind! It wasn’t the case for me and the experience with host Gianni Mario disfavours the whole Air BnB ethos.
Following this experience with the host I suggest you to consider reviewing the check in options with this host in the description and ask the host well before if you are arriving at later hours of the night.