We had access and communication problems with this host. We would not recommend this Airbnb. The host did not respond to any messages prior to our arrival. He did not provide any assistance with our trip to Naples like all of our other helpful hosts in Italy. The day of arrival in Naples, we had to send messages and make multiple phone calls to access details. There was no reply for a period of time. When the host did finally reply, we still had access problems and only gained entrance from another person in the building. We were concerned that the unresponsiveness by the host was an indicator of a problem upon arrival. That proved to be true. This is not a helpful operation for travelers. I would not recommend staying here and instead search for a more helpful, responsive and reliable host. While the place looks nice, there is no assistance offered by the host.