Francesco was very quick to respond any time I had a question leading up to our stay, and he was always very helpful and understanding in his answers. We checked in with Valentina. Although she spoke mostly in Italian, she was patient and accommodated our less than fluent understanding. She was also generous in pointing out places to see and eat nearby, and Francesco's place comes with plenty of information to supplement that. I will say that the room itself is small and lacking in windows to look out of, but if you're goal is to stay in Napoli and experience the city itself, Francesco's is a great crashpad. The courtyard is really beautiful too.