Serena was very welcoming and flexible which makes it very easy for us to communicate the whole time. We arrived very early on a Sunday morning and our flat was still occupied by previous tenant, Serena welcomed us and let us store our luggage in a different apartment which she had to clean the day before since it was still under construction. This allow us to utilize the morning time to go around the city instead of waiting till the afternoon with huge luggages. The place is new and very clean. Serena provided drinks and breakfast and was available at all time to answer questions. She even provided a list of places to visit and restaurants recommendations upon our arrival. Couldn’t have asked for a better hostess ! I would recommend!