Anna was incredibly accommodating. She was fast to respond, courteous, and offered tons local knowledge to us before our stay. Sadly, it snowed in Rome on the day of our check-in (worst snowfall in years) and we were unable to make our way to Naples. Anna was very understanding and went above and beyond to help us get our trip back on track. When I come back to Naples I will be sure to stay at her loft. Ciao!