Cristiana's place was great all around and communication/responsiveness was on point. For Check-in, we met with someone who we were provided contact info for. It's best to ensure you have wifi and WhatsApp for ease of communication. The place is the penthouse of a 5-floor apartment building in the older area of Napoli. There's a ton of small shops, restaurants and sites starting from just up the street. You can easily walk for hours in a busy area that leads to premium shopping street/area by the Spanish quarters. We didn't use public transit and driving in Naples is nuts! So walking is the best option and most places are walking distance depending on what you want to see. Please was clean and had working wifi. It was 2 couples and both rooms were very similar as shown. Cooling and air worked perfectly fine. Would recommend if what you're looking for is in the vicinity. :)