I first booked this apartment before seeing all the negative reviews on his profile about the place being dirty and cold. I messaged Regis for help about leaving an extra duvet for the warmth and advice for check-in times and checkout times and he did not respond to me until the day I was meant to arrive with a message that is sent out to all guests with the details. I asked Regis for a late check out time and he said I could check out later which was helpful, when the day came he then said I could not check out at the time he told me although I had all the messages with him saying I could. Only 2 of the plug sockets worked in the house and only one extension cord which meant I could not use the radiators to heat up the apartment as the place was very cold. The place is also very dirty and needs a lot of upkeep, the shower is difficult to use and was very dirty, there was not enough toilet roll left for us to use and all the extras are locked away. I also saw a silver fish on the floo