Valentina was very helpful from the very beginning. When booking the airbnb I had questions about the location and the apartment and she was responsive and always asked if I had any other questions. When my fiancé and I arrived to Naples Valentina helped guide us to the apartment by giving us clear directions. She was there to greet us and show us around the place. We were given a map of Naples and lots of other brochures about things to do in the city; it was so helpful! At one point we had trouble connecting to the Wifi and Valentina came over to help us; she was very sweet and really wanted to help us figure it out. Throughout our stay Valentina was responsive to all our questions and even helped us figure out a cab to the airport. We felt very comfortable in the neighborhood and the apartment is in a great location. We would definitely recommend this apartment; very spacious, cozy, and clean!