Francesco was very helpful with check in, and extremely friendly. He was always very easy to reach if we needed him. The apartment was just as pictured on the inside. He left children's toys for our little guy, and a wonderful basket with Italian items at check in, so that was a pleasant surprise. There weren't a lot of places nearby to eat, but a grocery was within walking. The neighborhood was a little rough so I was surprised by that. It was my first experience with Naples though, and it seems to be the norm.