Rosa was so accomodating! She met us at the door to let us into the unit and had plenty of snacks on the counter. It was fully stocked with dishes, a mockapot, espresso, and a hot plate. Communication was fabulous and quick. My only negative comment is the noise level. There is absolutely no soundproofing. If a scooter drives by, or people are talking outside the door, you can hear everything. Even when the doors and windows are closed and locked, it sounds like they were wide open. The unit was very clean, we had a great stay.