Pina was easy to get a hold of and met us at the apartment promptly (we were less than prompt as we were traveling with two kids, and she was great about it). The apartment was comfortable and the location was perfect for us! Every one we met in the building was friendly and the neighborhood was lovely. We do wish the internet had been faster - my husband was attending a conference at the University and was trying to get work done online but found it difficult. Other than that, our Naples stay was lovely!