Francessco went out of his way to be very helpful. He even helped us, a family of six, carry in our luggage. He had a map of the area available and circled and explained where we were and where the local market was as well as the different things we wanted to look at while in Napoli. The elevavator uses €.05, which was odd for us, however Fran did not leave before leaving us a handful of the coins needed to use the elevator. He left us with plenty of food for breakfast as well as lots of other things. He is awesome!