Very responsive & accommodating. They were flexible in helping with an early check in before our train to Sorrento and let us keep our luggage for a late check out as we had an evening flight. Hot water pressure was amazing, very clean space, great location next to the old town, train stations and bus stops. Free tea, shared kitchen, lift available to use. Recommended comfortable stay.
Note that the key to the front gate is a bit difficult to open (I almost thought it was the wrong key but it worked eventually) & the WiFi didn't work the one night we were there but they did mention they'd call the technician.