My fiance and I were entirely unable to check-in and were left stranded in the middle of Naples with all of our luggage. We reached out the day before about check in, no answer. The morning of check-in, no answer. Come 2 o'clock, check-in time, no answer. We contacted Air BnB and they then told us that she claimed we were there and had checked in - while we were still stranded with no cell service, having to buy food to use wifi. We looked two hours and eventually found a hotel as we could find no Air BnB's that would respond on such short notice. It was an unbelievably upsetting experience for my fiance and ruined the last day of our vacation. Stay away from this one.