Gianni was very polite, helpful and responsive before and during my stay. He was almost always available for questions or concerns I had during the day.
The b&b overall was nice and the location was perfect. Extremely central but not in the busiest part of crowded streets, which was nice. It was clean and there were many amenities in the way of snacks, coffee, and toiletries as needed.
I was a little disappointed I was in a much smaller, somewhat less aesthetically pleasing room than all the pictures... I guess that's what I get for being solo. 2 walk-in guests that came a day after me got a nicer room for the same rate, which seemed unfair. Also the lack of heating was problematic when the outlets would short-circuit (periodically over 5 days)-- in very cold temps it's a little uncomfortable.