Stefania is very attentive and definitely wants you to have a good experience. The beds were very comfortable with a duvet and lots of pillows. There was a basket of bath products, hair dryer, and flat iron (wow) to use. There were also lots of goodies, milk, drinks, coffee…in the kitchen. We wish there was more comfortable seating to hang out and visit as the futon was just too uncomfortable and there wasn't a lot of space at the island. The entranceway and staircase in the building are not very inviting and the stairs are a bit of a challenge as they are uneven and rough so beware. Stefania is amazing and lives up to her rave reviews - she even helped us out with our bags and called a taxi. Thanks Stefania.