We simply had a terrible experience with Dimorra as a hosting company. We were lied about the features of the apartment, the pictures on the web were not indicative of the conditions of the apartment and they did not show any good faith in addressing the issues.
Features of apartment-The apartment was marketed as having ac (the unit has 3 bedrooms, two bathrooms, two lofts, a foyer and a small kitchen). When we got there we found one ac unit for a single bedroom that was working, a movable ac unit that required a window to be open to use (to let the heat generated by the unit dissipate to the outside) and no ac unit in the rest of the apartment. The ceiling had large water and mold spots and one of the loft was being used as storage. The working ac unit leaked at night. In addition, the apartment is very dark due to lack of proper light. The wi-fi was terrible. It really only worked at the entrance of the unit and thus to use it, we had to stand there or use the window sill for laptops/etc.
Interactions with Dimorra-We could only talk with the office secretary and outside of speaking with her, no one else spoke to us. While we were told they were going to address all issues, after one week we had to escalate to Airbnb to get resolution.
Unsafe behavior-On one occasion, without any messages or calls to us, a service technician opened the door to the apartment! He swore he was not told by Dimorra that the unit was occupied.
The riduculous-Dimorra's solution to our ac issues was to tell us to a) turn off the ac when not in use, b) empty a small, broken discharge thank for the wall unit as needed and c) accept the fact that the apartment was as described, and d) the ceiling mold and stains possibly due to a leak and no big deal. When on the 3rd day I asked for a refund, I was told that Airbnb does not permit refunds!