We never met Lucia, but our stay was quite uncomplicated. No problems finding the apartment, and no troubles at the apartment. Just the route to get there was interesting, as it is near the airport and not so pleasant.
The only critique we had was that the apartment is easy to get to from the airport, but then a bit difficult to get into the city without taking a taxi.
There were extra things in the fridge for a small fee which was convenient for a quick breakfast. Overall we had a pleasant stay!