Riccardo's cousin Federica was who we interacted with for check-in etc. She was fabulous! She is so warm and kind. She helped us to book a private tour that involved a lot of coordination on her part (several phone calls). She gave us good recommendations for things to do and places to stay. The place is very comfortable. I would recommend it for people who are doing most of their eating out, because the kitchen (while furnished with the necessities) is a bit small. Highly recommend these warm and kind people. The location is near a main street, but a little off of it, so it was fairly quiet.