Simone was very kind and did his best to assist with anything. The place itself is very central and walking distance to most attractions. That said it’s an old room, very basic and very different from photos. The bad is not big enough for 2 and the Sofa bad is hard as a stone , not even a kid can use it. very poor and improvised shower facilities . Using the old keys was a real challenge every time we went in or out. The beautiful terrace is not connected to the room so you need to walk into host house to get there. The location and Simone are both great but unfortunately the apartment itself was a real disappointment.