Although Anna was pleasant, this was not the most comfortable experience. It was 40 degrees, very hot in August. I asked twice for a fan, but it was not forthcoming. Everywhere else we stayed in Italy offered a fan and in some cases, air conditioning too. The cooker in the kitchen had only one burner working which was low heat electric. There were no pots or pans until I asked. I was given a frying pan without a handle. The microwave has a different plug so doesn't work. The pillows need replacing. They smelled of sweat. I don't like to complain, but I feel with the addition of a fan in hot weather and decent cookware and cleaner pillows, it would be improved. The location is good for being central in the centro historico. The room is spacious, but a few small changes would make it better.