Please DO AVOID wonderful italy! It’s an agency and they operate as a company not a host. There is nothing personal about the experience! They tell you that the check-in is at 4 and then said that they had no available agents to check me in until 7. Finally someone appeared at 5:30. Luckily I was arriving to town at 3 o’clock. Imagine you got there in the morning. You would have to wait most of the day to move in. No hot water in the apartment. They asked me to trouble shoot and I couldn’t even understand where to look to begin with. The next day all of electricity went out. There was nobody to help and they state clearly that they operate 10-6 but don’t try to reach them at 10. They are still waking up . By 11 you would get a response if you are lucky. The apartment was very nice if you could actually have a normal host who would provide the good service. Avoid “wonderful Italy” at any cost otherwise