Luca was very nice and extremely responsive, very good communication. The area is really nice and a great location to visit the city. The building is a bit run down, but both the building and the apartment are very clean. The biggest surprise came after checking in, as we were expecting (from the description of what we had paid for), a full 2-bedrooms, 2-bathrooms apartment. What we found instead, only once we checked in, was that we only had access to half of the apartment (other guests were in the other half). The area available to us was only one bedroom, one bathroom, and one sofa bed in the entry hall (with no windows). There were no tables or chairs either. Eventually Airbnb found us another place and refunded us, but we would have appreciated to know in advance of the change in the arrangement.