Let’s start with the positive. The apartment offers a most beautiful view of the Gulf of Naples, such that you will wish you could take it home. The apartment itself is spacious but very neglected.
Pots and pans have not been cleaned for a long time. All faucets and the shower head spray poorly due to a collection of sediment. The tub/shower did not have any safety features such as a rubber mat. The freezer was a solid block of ice due to lack of defrosting.
Access to the apartment was a major problem as it was not suitable for a senior couple. The taxi to our destination could not drop us off at the external door which is on a set of steps. Also the listing states that it is a single level home with no stairs in the home but does not disclose that there are two floors of difficult steps to reach the front door of the apartment. While we understand that Naples has old buildings with stairs, this should have been disclosed as it was very troublesome . The steps are very high compelling my husband to use the handrail to literally pull himself up or eventually not go out.
For the first four days we had no hot water. Finally the host arranged for a service company to correct the problem but left it for us to await its arrival. Because of this problem, Airbnb gave us a refund of its fees; the host took no action . Other amenities offered but were not available were a hairdryer, soap, shampoo, iron, and more than one roll of toilet paper. The host did have some personal problems during our 4 week stay but we never met her nor did she offer much assistance.