Our stay with Angela and Alessandro was short, but pleasant. From the beginning they were responsive to our needs. We actually had trouble making our check-in time, but Alessandro was very understanding and even left work for a little while to let us in once we got to the building. The apartment itself was very nice and clean. Unfortunately, we had to cut our stay short due to an issue with the toilet, which caused us to move to a hotel. However, we would like to emphasize that this was an accident and it could have happened at any point and to anyone. When we reported the accident (which we did not cause), Alessandro was very responsive and came right away. Sadly, this wasn't anything he could fix himself. When it came time to finding another place to go, Alessandro and Angela were very responsive, and they even secured a taxi for us once we found a hotel. During the next few days, they kept checking in with us to make sure we were ok. I think it's important to write this review because these accidents can happen, but it is very comforting to know that you have hosts who will not leave you alone and will make sure you are safe. We are sorry we could not fully enjoy the apartment, but we're happy Alessandro and Angela were our hosts!