Let's start with the positives; Antonietta was very responsive via email prior to arrival, answering questions and sending maps. A time of 12pm was stated as to when the apartment would be ready and I arranged to arrive at 1:30pm. Antonietta was also very fair when dealing with a refund for our stay and dealt with it very quickly.
Now for the negatives; We arrived at 1:30pm only to be left waiting for 45 minutes in the sun until somebody arrived. This was a cleaner who didn't speak English so made for limited conversation. Upon entering the building we were hit with a very strong damp and decaying smell in the courtyard. The apartment itself had not been cleaned and was not ready for our arrival. We were then told over the cleaners phone by Antonietta to "go eat some pizza" and come back in two hours. We were tired from travelling but had to immediately vacate the apartment. When we returned there were two bin bags of rubbish by the front door. The apartment was clean and ready. The shower is not really a functional shower as there is no screen. The ceiling fan in the bedroom is dangerous and should not be used. The free standing fan upstairs doesn't work. The apartment was incredibly hot and because of the high level of noise from the area we were unable to open the window. We did not sleep much at all.
When leaving the apartment (2 days early) we found ourselves trapped between two locked doors for 1 hour with the apartment keys inside, and Antonietta uncontactable despite many attempts to call. This could have been avoided had we been given any check out instructions, or any introduction to the apartment. I would not visit again.