We've been traveling for almost 3 years and this was one of our best stays. Communication was easy and fast throughout our booking. The place is well decorated(no IKEA - just good style!), clean, comfortable, and well located. Lalla has warm water in the shower, plenty of bathroom amenities, coffee, tea and the basics provided in the kitchen, comfy bed with plenty of bedroom storage, black out curtains, 500M blazing fast Wifi, a working heater, lots of light in all the rooms, a cute interior patio, an elevator (note: you do need to walk up/down about 20 stairs to get to the elevator), and she even decorated for Christmas!
Only thing I'd change is the too early 10am check-out time.