Paola was very kind and helpful. The apartment was as described and clean. The laundry was a plus. The location in general was good, we could walk to a lot of the sites of Naples and it is close to a subway line that could get is to the train station. The apartment itself is off the beaten path a little, so if you are wanting a place with food/drink right around the corner, maybe not. It's also a third floor walk up. One big drawback is it is very loud outside the apartment at night. I luckily I brought ear plugs, but without them it would have been rough.