The apartment is well located, in the centre of Napols, the apartment is spacious but some of the parts are a bit outdated [especially 2 of the 3 bathrooms] the bathrooms are alsonot as clean as they should be. But our main complaint on our stay has been the service of our host. The appartement’s services include a possibility to store luggage. During our stay we checked whether we could use this service and we were told that we could leave our luggage in the reception when we would check out … unfortunately the person in the reception had not been contacted and said that never anything had been agreed with the host, [moreover he clearly stated that the host perfectly knows that leaving luggage at the reception is not an option]. When we contacted the host for an alternative solution, she told us to go to the railway station to store our bags there.. the railway station is far from nearby the apartment … [25 mins in car] so we requested an alternative solution and she simply hang up the phone… we are very disappointed on the fact that 1. We were said that a service would be offered on the Air BandB that is not existing [otherwise we might not have even considered this apartment … the check out is 11 AM and our flight was at 10 PM … you cannot walk the whole day around with your luggage]. 2. That they lied to us saying that the luggage could be left at reception while they clearly knew this is not an option 3. That not more effort was done to help us out to find a better solution [now we lost a lot of time and money to bring the luggage in taxis to railway station and than get back to city centre]. 4. The way how the host treated us … a complete lack of respect and very impolite, an absolutely awful customer service.