Very clean and nice apartment. Private parking with gate.
We had some miscommunications. As I was traveling my Wi-Fi was very spotty therefore I had the Airbnb app on my husbands phone which I always had access to. The host was messaging me in the WhatsApp which I wasn’t receiving and I was messaging about our check-in delay in the Airbnb app.
We had booked the place for 5 occupants but only had bedding for 4, the sofa in the common area was supposed to be a bed for our 5th person. I had messaged 4 times asking for the extra bedding. All we got was an initial rude message blaming it on us for checking in after hours (which we paid for the late check in) and that someone will be by to bring more bedding. No one ever came, our daughter ended up sleeping on the couch with no bedding.
I don’t understand the message that the lack of bedding had something to do with us checking in after hours. We paid for 5 occupants therefore the apartment should have been set up for 5 before we got there.
What I learned is dealing with a company is not a good rout since there is no one to take responsibility and no one cares like an owner/host of an Airbnb would.