Ornella was a very welcoming host, with good communication. We had no trouble finding the building or getting in, and the apartment was very beautiful and clean, and in a great location - close to a metro station and bus stops, in an area with loads of personality, and lots to do! Ornella showed us a map of the local area when we arrived and recommended us some things to explore which was really helpful, and she even gave us some Italian cooking tips while we were making dinner in the evening :) We wished we could have stayed for longer!