Giovanni was quick to respond, He was unable to check us is so his grandfather did. He was the most nicest man we had met. He helped us with our bags he told us where to go in Napoli and he was so kind to our kids. We bumped into him in the city later which is within walking distance of the apartment and he bought my husband and I a coffee and showed us one of the oldest restaurants in the area. He was so lovely and went above and beyond. The apartment was perfect and the air con worked great! the only issue was the wifi wasnt working and the elevator is super tiny, can only fit 1 person at the time. The car park is a few hundred metres walk front the apartment and with luggage on the cobble stone streets is tough so maybe taking a small back pack instead is better! The balcony give you a true sense of Napoli life, its amazing!