The check-in office was very far away from our actual apartment which we were not told about, we had to check in 20 minutes away from the apartment, leave our bags there then come back at 3 to collect our bags and keys and then travel to the apartment.
The apartment was not the same as the pictures shown. It was similar but definitely not the the apartment in the pictures.
Check-in was not flexible, we were told we could only check-in at 3pm. We arrived at 3pm and the cleaner was still there cleaning for another half an hour.
The key to the apartment that was given to us was broken, the cleaner very kindly gave us her key. If she was not there we would not have been able to get into the apartment and would have had to make the 20 minute journey back to the check in office.
The apartment is down a rough lane with 4 huge flights of stairs in complete darkness. We did not feel safe going in and out of the apartment entrance. We expressed our concerns to the hosts and received very poor communication from them, and no help or compensation for our terrible experience with them. The worst air bnb experience we’ve ever had.
However the interior of the apartment is lovely and it’s near the sea.