I am leaving two stars and that is strictly for the apartment itself. Beautiful place and located in a great location for travelers, but not very well cared for. The host and the overall condition of the apartment left a lot to be desired. We had read through all the reviews prior to renting the place and were a little leery about it. So I contacted the host, Jessica, ahead of time to ask her some questions and she assured me that all the necessary repairs had already been made. I was traveling with my son and his girlfriend (they arrived on a later flight). I asked her if she knew of any car service that could take me to the airport to meet them and pick them up. Instead of a helpful suggestion, she rudely replied with some condescending remark. I was the first one to arrive at the apartment and meet Jessica. In the “Amenities" section of the original ad, it listed a washer, dryer and coffee machine amongst other things. Dryers in Italy are practically non-existent, so obviously we thought we lucked out with this place. When Jessica showed me the apartment, there was no dryer to be found. I asked her about the missing dryer, but she brushed it off. There were various handles coming off of cooking pots, a handle that kept falling off the kitchen water faucet and the door handle to the bathroom door would pop off very easily. My son’s girlfriend got stuck in the bathroom because the handle came completely off the door. Other than the missing dryer (which has now been removed from the amenities section), the washing machine was very low capacity and the coffee machine was not a machine, but instead was a very small stove top espresso maker. Not really a big deal if you know how to use one, but definitely a big difference between a "coffee machine" and a little 3 cup stove top maker. There was left over food and condiments left in the fridge from the previous tenant(s). Showers had to be very brief because the hot water would last less than 10 minutes. The shower has very poor drainage and would start to seep out of the door and onto the bathroom floor. The fold out bed was like sleeping on a piece of sheet metal. So we had to move a second couch into the living room to sleep on. The stove was completely electronic and incredibly difficult to use. We had to read through the owner's manual in order to figure out how to use it and when we finally got it going, it barely even heated up enough to thoroughly cook our food. There was absolutely no ice or even ice trays. We had to ask her for them and when she finally delivered one, it was extremely small. The wi-fi source was located in the kitchen, but you would lose signal if you moved five feet outside of it. Jessica was aware of all these problems, but judging by the condition of everything, it appeared as though she chose to ignore them. If things are listed in the amenities section, it should already be in the apartment. We shouldn't be told to ask the host for them, which we were. We then decided to contact Airbnb just to cover ourselves and make sure that the issues were documented. She knew well in advance that there were three of us staying for two weeks. However nothing about the existing issues was ever mentioned to us ahead of time. The place wasn’t as clean as it should have been. There were mannequin arms and heads sticking out of the wall and they were covered in dust. Overall, the apartment is beautiful, but it is in dire need of some serious maintenance. Good place to stay for 2-3 days max, but very ill equipped for longer stays. Rent this place with caution!