Claudio was awesome. we checked in super late since we were coming in from.venice ans the train messed up so we didnt get in till midnight and he was still there waiting for us. we kept good communication throughout. the place was sparkling clean with the most comfortable bed ever. ice cold ac and very good wifi. and the biggest touch was the shutters to completely keep the outside light from coming in and some of the noise. I give this place a big 5 star