The place itself looks fine but certain amenities such as the TV were problems. They never got that resolved properly, just a poor fix to watch TV over the internet which was stale by 3-5 days. Who needs to see stale news. They fixed the air conditioner which had weak batteries and then fixed it again when it went out due to a switch being turned off. The host was Emanuella, Mario appeared absent though I believe he did communicate with Emanuella. She is a nice person but not the best at handling problems when they occur. She spoke no English, and got flustered and very nervous over the TV issue such that she could not concentrate on anything else. She brought into the apartment no less than 4 people in one night to try to fix the TV. This lasted 5 hours of watching and hearing 4 people in Italian getting annoyed at one another but was not able to fix the issue. We were by-standers but we lost the entire night to this fiasco. The next night, again spent 2 hours until we had to leave for a reservation. They never did get the TV fixed in the 5 days we were there. Toilet paper was inadequate. The location is up a very steep hill and there are quite a few stairs which is contrary to what I was told when we rented. The outside looks like a getto, the inside of the apartment is fine.