Riccardo was very helpful and even helped with baggage, which was very much appreciated. The apartment was nice, but a couple of issues. There was no information sheet on how to log onto the internet but was able to find a worker in the office the second day that advised us. The apartment had one, small, manual, espresso maker but no good way to heat it. A larger coffee maker would have been nice. Bathrooms were very nice. Unusual to have two large bathrooms for a one bedroom. Location was good, very close to the archeological museum and the metro. We enjoyed our stay.