I booked 3 bedrooms and received 2. Was supposed to get a discount and never did. Had to pay extra for early check in. There was no heat, and in order to turn on the heat, there’s an additional charge. The elevator costs .10 euros each way, otherwise it’s a 4 flight walk up which was not explained. I love Napoli and the location was central because of its proximity to the trains and alibus, but this Airbnb was a bust.