Marcella was great and very communicative. I will say, this is a bit of a rough neighborhood. I booked this bc it was close to the ferry station. I came in on the train and it was a bit a journey to take the metro and get there, but doable. The apartment was tricky for me to find but Marcella was quick to respond and checked me in quickly. The apartment itself is cute, clean and had great air conditioning. If you come in on train or plane, take a taxi or Uber. The cobblestone was rough with a suitcase.