Staying with this host was both the reason why I love using Airbnb but also why using Airbnb can be unpredictable.
Let's start with the good. The house itself was so beautiful. You climb up 3 or 4 flights of steps but when you get there, it's rewarding because the house has so much character. It's old, with a quaint courtyard in the middle - probably as authentic as you can get. Even the gigantic wooden doors that you enter the building complex from is an experience in itself. You'll never get the same experience with a hotel. The tight alley which the house is located along might appear dingy but I thought it was really picturesque with the laundry hanging across - the "typical" Napoli scene. Never felt unsafe while walking back. Room was as it is in the photos. Rather basic but clean. I never went into the living room nor the kitchen because they seem out-of-bounds to guests. Location is near two metro stations.
Ok, now I shall talk about the downside. Can't be perfect right? So, due to a minor miscommunication involving the host presuming my arrival timing, he somehow felt offended or whatever, and suggested that I cancel my reservation. This was the day before I was due to arrive. It didn't even blow up, there was no argument or anything but his first thought was to ask me to cancel?? Really? How irresponsible is that? Anyway, thankfully he changed his mind a few seconds later and decided that perhaps it was his misinterpretation of my messages that led him to feel offended. I didn't have a choice but to remain calm and not retaliate because he could just as quickly withdraw his offer again. So I overlooked this, checked-in, was a good guest for the next few days and then checked-out. But honestly, this was at the back of my mind the whole time I was in the house. I wouldn't say it spoilt my trip but I sure as hell didn't need this additional issue hogging my mind. There wasn't even any apology or addressing this issue when we met face-to-face. This experience has made me think twice about using Airbnb now because I realised that hosts basically aren't running a business so they don't need to be professional.
My review probably won't change anyone's mind as after all, he's a "super host". But mine's not the only imperfect review and I'm pretty sure his response will be defensive (there's another review where he responses very defensively). So, take it with a pinch of salt, or don't. As I said: unpredictable.