I wish I could give them more stars, but I cannot recommend this Airbnb. Frankly, I don't know why they have such a good rating.
The experience started out great! Giovanna graciously hosted our luggage at her store near Piazza Garibaldi as we arrived before check in at noon. Everything went downhill from there.
When we came to get our bags and check in at the Airbnb, Giovanna started walking to the Airbnb with us which was nice...except that she was practically running while we struggled behind with our ~50 lb luggage. She did not slow down after she saw us lagging way behind and clearly out of breath (also we were so jetlagged, we got there like 2 hours earlier).
We reached and were surprised to see how small the apartment was. We are average sized people but if we were any bigger, there's no way we would have fit comfortably in their tiny shower. The shower size is not obvious from the photos.
As we left to sight see, we noted that the toilet paper was almost out before we had even used it. I reached out to Giovanna to ask for more, and she simply blamed her cleaning lady, saying: "La signora evidentemente si è distratta nel metterla i"
...not taking responsibility or offering any solutions. So I asked if she could provide some, and 2 hours later and after another message from me, she vaguely said she was not in the area but to open the shutter in the bathroom to check for more. we did not understand that she didn't mean the window to outside, but rather the cupboard above the sink which to anyone unfamiliar with the apartment, did not look like storage space, but rather a regular wall. We told her this and then said she'd ask a neighbor for help which was nice. Then, upon further investigation, we understood what she meant. My husband had to stand on top of a chair to open the shutter and found a single roll in the back. We apologized for the misunderstanding and let her know that we found some.
She messaged about an hour later saying: "Vabbè mi avete fatto scomodare altre persone e non avete manco aperto , buona serata" which means "Oh well you made me bother other people and you haven't even opened, good evening"
So she made us feel like terrible guests simply for asking for more toilet paper. She did not in fact have to bother her neighbour if she had just checked my message saying that I found toilet paper. In the hour in between messages, we went to get dinner so we missed her neighbor knocking. But instead she chose to blame it on her guests... when we saw the neighbour that had kindly given us a roll in the hallway, she was so nice and simply said to have a good evening, so clearly she was not upset!
Besides that, the sheets were dirty but we felt we could not ask for more because there was a 15 euro charge for sheets!
Overall, it was a very disappointing experience. This was our first stop on our honeymoon, which Giovanna knew, so it was extra hurtful.