Overall quite nice - very well located in a quiet street of the old town. We were travelling with our 4 year old son and was given a huge room with a 2 levels ( 3 beds).
Flavia was there to meet us and make a small breakfast for us in the morning.
The only issues we had were that we found the beds to be very hard in our room though and there was no internet connection at the time.

Flavia was very sweet and spoke both english and french and made some recommendations of things to see in the old neighborhood.