I have given 5 stars because the flat and the service were excellent.
Detailed review:
Positives:
Communication was fantastic- Nunzia was very proactive in her communication and also prompt in responding. The day we were supposed to be arriving we changed our check-in time and Nunzia was very quick to come back with her confirmation regarding this new check-in.
Flexibility- very accommodating- as I mentioned above, we changed our check-in time and this was no trouble at all.
Service in general- when we arrived a very nice girl, Anna was expecting us and helped with everything we needed- showed us around the flat, ordered us pizzas, arranged our transfer to the airport. Couldn’t ask for more!
The flat was nicely decorated, modern and spotlessly clean- and believe me I am very particular!
Overall experience- we only stayed in Naples a few hours on our way from Sorrento to London. Boy! Naples is rough! We decided to walk to the apartment with our two young kids from the main station- what a mistake! I didn’t feel safe at all- the way to the apartment was shockingly filthy and I’m still surprised we actually survived crossing the roads. Driving is just insane!
I personally would not go to Naples ever again but if you have no choice and you have to go, I would highly recommend staying at Nunzia’s apartment.