Claudio was very welcoming and accommodating, and the apartment inside is as pictured. It is very comfortable and was acceptably clean. While the neighborhood is very convenient to buses, port, and restaurants, potential guests might wish to be aware that the entrance is rather frightful--it is on a narrow street, and the walls and doors everywhere are covered with graffiti; the surrounding area has many people out late drinking and making noise, and my wife and daughter did not feel safe in the area after dark. Some of this, I think, maybe just be the way Naples is, but I do think someone considering renting would be advised to expect a neighborhood which they might find uneasy after dark.