Our stay here was fantastic! Roberto and Rich arranged pick up for us from the airport for only 29 euro. He was waiting for us with a sign after customs and we hopped into his car which was parked right outside the airport. He even carried one of our bags! While driving to Napoli he pointed out famous sights and landmarks and once at the apartment he walked us in and gave us a tour, showed us how to use the appliances (washing machine etc) and then spent about 10 minutes giving us advice on where to go around the city. He left a map for us with landmarks written on them and gave us great advice that we were thankful for the whole trip. He was very kind and flexible when we experienced flight delays that forced are arrival time to 1 am. The apartment itself was gorgeous- just as pictured. It was in the nicer part of town and because of that was about 20 minutes from the city center. It was a beautiful walk and allowed us to travel using the funiculare when we didn't want to walk as far. Being in the nicer part of town (along the hill) allowed us to have stunning views and feel safe walking back at all hours. Overall the sacrifice of being a little outside the downtown was well worth it. The experience was fantastic and we would recommend the house to anyone!