Maria was great - met us at the apartment at the designated time, very friendly and helpful. She also met us at checkout but it wasn't a requirement. She was so gracious and even left us some basics like milk, yogurt, juice, croissants and bread. It was very clean. A wonderful location close to the port, restaurants etc. A little longer walk or cab ride to the train station but that was fine since we heard it was a sketchy area. The patio was amazing and we would have loved to spend more time out there. A washing machine and drying rack is available for clothes washing. There is no oven or microwave but a convection stove top. The only complaint I would have is although the apartment is spacious the layout is a bit awkward with the bathrooms being in 2 of the bedrooms and the 3rd bedroom you have to walk through to get to the 2nd one and bathroom. The pull out sofa bed isn't the most comfortable but it did the job. Would stay here again. Our group had 4 adults and 2 children, ages 4 and 7.