Stefano was extremely attentive to every question and request that we had , welcoming us at the apartment, quickly returning all messages and calls, bringing over some extras such as another blanket and a second coffeemaker, and even driving us to the train station at the end of the stay, on the day when it was impossible to get a taxi cab because of the election in Italy.
This was way beyond anything expected - just a very nice person on top being very professional.