Don’t stay here!
We were really excited to stay in Regis’ place but were incredibly disappointed by the experience. As experienced Airbnb users, this is the first time we have ever had to leave a property - we did so after one night.
The place was very difficult to find; the neighbourhood felt extremely unsafe, there was a lot of noise both inside and outside the building in the middle of the night, and there was no air conditioning whatsoever in the property, making it impossible to sleep in the warm temperatures. We literally didn’t sleep a wink.
There was no hot water or shampoo/soap and the kitchen amenities were basic at best. The only positive was that the flat was spacious and well presented.
Regis belatedly expressed sympathy and offered to help, but was initially difficult to deal with including effectively accusing us of lying about the lack of hot water, which was really disappointing. Regis provided us with a partial refund but again was less than helpful during this process.
We moved on to a lovely B & B in the middle of Naples with a delightful and courteous host, which meant we had the holiday experience we expected.