Massimo was very friendly and a good host. There were some cleanliness issues with the room and it said on the door that a cleaning crew was coming each day and they didn’t. This wasn’t a big deal because we didn’t think it was necessary but we had straightened up the room in anticipation that someone would be entering it. Also, the hot water in the shower lasted 5 minutes before turning freezing cold.
We had an issue online and somehow our reservation said one guest when we thought we put 2 but Massimo was able to accommodate us for an additional fee. However, after a long day of travel, we wanted to go eat and relax and he spent 15+ mins walking us through the space even though we’d already been in it for an hour (and we didn’t speak the same language) and were already out the door on our way to lunch. Massimo is extremely kind and gracious and his space is lovely, we just felt it was more pretty than functional.