Chiara was very nice and helped us orient ourselves in Naples when we first arrived. She wasn't there for our stay but she was communicative before we arrived and also when we left. The apartment was clean and Chiara made sure we had towels and any other necessities.
The neighborhood was not what we were expecting but it is very close to a few buses that take you directly into the center. There are also plenty of places near the apartment to get food/pastries.
I would highly recommend staying here for your stay in Naples.