As soon as I booked the room, Franceso reached out and was extremely communicative and helpful. Up until the day before I arrived, we kept in touch and I let him know what time I would be arriving. I arrived within the 15 minute window I had told him and didn't find anyone at the location. I rang the doorbell multiple times, and finally decided to message him via Airbnb. I sent 4-5 messages and waited a little over an hour before Roberta replied (whom I didn't meet) saying she would call Franceso. Within minutes he was there and apologized profusely but did not offer any explanation for his lateness. He then asked me to sit in the waiting area for 10 minutes, and 40 minutes later showed me to my room.

Everything after this experience was perfectly smooth. The room was clean and had tons of maps, flyers, and booklets about all sorts of information about Naples and the surrounding area. I asked Franceso a lot of questions to plans my 3 day stay and he was very helpful. The breakfast is a perk, but is just coffee/tea, juice and some biscuits and a croissant (which seems typical of an Italian breakfast). He also booked me a taxi for my way to the airport, which was arrived promptly.