We had a great experience. The apartment was well kept and inviting. Host had put some thoughtful details ( snacks) to welcome us
During our stay late in the evening there was a major water leak. Water continued to come in It flooded the room. We panicked and contacted the host. They were quick to respond and assured us that they will make it right showed up with a team exceeded. As water continues to come in we panicked and feared we would be on the streets for the night. We contacted Airbnb but they were huge disappointment with just sweet talk. However when our host showed up they had already made alternative arrangements and they helped us move to another place across the street. While water leak did dampen our evening, it could easily have been lot worse. a pipe burst can happen anytime its comforting to know that we had a host ( because Airbnb would not help ) who was quick to respond and exceed our expectations.