Alessandro was helpful in the beginning, but after we checked in he was very difficult to contact. He didn’t answer any phone calls, messages, or questions until it was check out time. Usually we wouldn’t need to contact him during our stay, however, opening the front door to the main building was EXTREMELY difficult. It was a struggle each night. This was never explained to us beforehand. I feel like it should’ve been. It would’ve been much less stressful if we knew the trick to opening the door or if we KNEW we would have help. We had no help and each night we were able to open the main door due to pure luck! It kind of puts a cloud over your vacation if you’re worried about not being able to access your apartment at the end of the day! It was also very very loud each night. I think the apartment is near a bar? Again, this was never explained to us beforehand. The noise wasn’t a big deal to US, but might be for other guests. Alessandro was kind to let us store our luggage after check out time and the apartment was clean. However, we weren’t given enough toilet paper or towels for our stay. The toilet seat was broken and repaired by a bandaid and the refrigerator door handle was also broken. Both could be easily fixed, but ignored. Again, Alessandro was kind but certain things were disappointing. Overall, the apartment is a great space despite of this. Location is perfect for people that do not mind noise at night! I hope people find this honest review helpful!