We didn’t meet Marco but we met Gina, the housekeeper, who was absolutely lovely. She doesn’t speak much English but understands Russian so we were able to communicate with her. Room was big and clean, located in a beautiful, old fashioned building. Location is perfect - just 5 minutes from a metro station and 30 minutes walk along the promenade to the port. Breakfast was good too, Gina baked some lovely homemade cakes. Overall, a very good place to stay