Alessandro was so gracious about coming late to let us into the flat. It took longer than we had anticipated to get to it and then my phone was not working and we could not contact him at first and had to spend about another hour trying to get the information on my daughter's phone so that she could contact him. He had to let us in after 8:00 at night! The home is remarkable and our room and bath were quite comfortable. My daughter thought the bed was heaven.