When we arrived, we had our taxi driver call our host and she met us at the door. She was so sweet and helpful and showed us maps on how to get around. Out of all the cities we stayed in Italy, we felt like her place was our HOME!!! We felt the most comfortable and at ease in her home. It's spacious, clean, well equipped, and easy to get to. The elevator was out for a few days, but that was only a small issue. The location is in the midst of some chaos but it is very near the train station. They are a bit loud at night time so if you are a soft sleeper, that may be an issue. Overall I give this place 5 stars because of the comfortability of the place and helpfulness of the host. Will come back here to stay.