Jasmine came to meet my parents for check-in as I was at the university. There were no issues and they really liked the place because it was quiet despite it being right smack in the town center! Superb location, with plenty of buses outside the main door. We had a bit of issues with the heater (turns out we forgot to switch on one of the power plugs) and Paul came down to look at it personally within the hour even though we just mentioned it in passing. Really appreciated the response and welcome.