Noeleen is an amazing hostess. She was super responsive and she let us check in WAY earlier than the posted check in time so we could sleep off some jet lag. The location is awesome if you wanna be in downtown Kilkenny. The only reason I am leaving 4 stars is because the room is very tiny, and it can get loud at night due to being on top of a pub. But it was a great experience and great for traveling on a budget.