Jennifer was very helpful during our stay and answered all of our questions. It was nice to have someone to be so responsive (within 10-15 minutes) about local cuisine and be right next door to help out during our stay! We really enjoyed our time there and had most of the things we needed for our one night stay. Only complaint was that we wished we had Wi-Fi but this was not a an issue for us and we were there on a particularly cold night which made the unit feel colder.