Worst experience I’ve ever had!
Just to add a bit of background, myself and my partner came up from Cork after work on the bus. We arrived at Galway Coach station at 8.15 and got a taxi to 10 New Road(property address in booking). It was torrential rain and there was no sign of any place to check-in. Found after a lengthly period of time, a phone number related to the property in an old email. Rang it and it went straight to voicemail and a different number was supplied. Rang this number explained to the man on the phone that we were looking to check-in that we were at the apartments( near the water as in the pictures). He said he didn’t know where we were and when I tried to explain he hung up the phone. He was one of the most ignorant people I’ve ever spoken to might I add. Managed to find shelter so we wouldn’t get anymore wet and rang the number again and he hung up the phone. Rang him again and started to get frustrated as we didn’t think this process was in anyway professional. Bearing in mind it was our first time in Galway we were not familiar with the area. Third time ringing he answered and he told me to wait near the pharmacy by the appartment block and that he would send someone down. We waited for about 15 minutes. Nothing. Rang again. This time I started to get really annoyed at the hold up we were outside about an hour this stage our clothes were soaking we hadn’t eaten, it was also cold. I told him that it was a joke that we still hadn’t checked in to which he said I was being abusive towards him and he refused us entry to the property and told us to find somewhere else to stay or to “sleep on the streets”.
Turns out he had double booked our appartment because we were late checking in even though the booking said check in after 3 and late check in available. This was honestly the worst and most inconvenient and frustrating process I have ever been through. I would definitely never recommend this property to anyone! Stay away. I have never had any hassle with where I have stayed in the past with hosts. I’ve been to Dublin, Waterford, Kerry and no problems but this place was an absolute nightmare start to our trip. We paid €280 and still awaiting refund. And even though we didn’t stay in the property, we were charged €40 service charge which is non-refundable.
P.s we managed to find alternative accommodation for the same price in Flannerys Hotel. Do not stay in this block EVER!!