We stayed for 2 nights. The lock box didn’t work on arrival. The heating did not work upstairs for the entire stay. I raised the issue shortly after arrival but there was no resolution on day one. I was told nothing could be done as the plumber was skiing and to use the extra blankets provided. When I persisted heaters were provided the following day and installed by a representative of the owner but ended up overloading the electricity upstairs resulting in no heating for a second night. I spent most of the weekend trying to get a resolution for a basic requirement of our stay. Not a great experience. The house had a lot of positives but the experience was completely overshadowed by the lack of heating for the majority of guests.