On arrival the house was freezing, it was a nice sunny day but the house was freezing. When we arrived we noticed one small oil radiator in the kitchen and we said to the key holder that the house was very cold. She said I f it didn’t improve to let her know which we did the minute we got up on the second day. We were told to pull two switches down with a broom handle to ensure the ONE storage heater for the entire downstairs worked which was very big… we followed instructions but heating never came on. Basically the downstairs was freezing with one wing of the house still in construction the draft coming up the hallway is extreme and we were never told about this. We also paid extra money for a “Covid Clean” this was not the case as I had to clean all of the cutlery, saucepans, glasses etc on arrival. We also had a problem with the washing machine that the door wouldn’t open - this was the second wash and they got some maintenance person to come and look at it - he couldn’t open it either, eventually got an expert to fix. Owner was contacting me to find out if it was fixed (I was meant to be on holiday). We ended up leaving the house early and made contact with the owner as the keyholder suggested and all he done was insinuate that these problems were our fault?! I had a 4 year old and a 2 year old and they were freezing when downstairs. This house is not finished construction and they have no proper heating in place… it’s obvious from the wall brackets that they have yet to put up radiators for heating. We were told that they hadn’t got around to it…. No way should a house be rented if heating is not sufficient and construction is not complete and if you pay additional money for a Covid clean and you have to clean on arrival. Safe to say it destroyed my long awaited family holiday and I had to leave early.