Lorraine & Michael were friendly and helpful. Overall the unit was good. Lorraine kindly provided a French Press when I asked if there was an alternative to the Nespresso pod coffee maker. The beds were comfortable enough however the lack of a top sheet was disappointing. The "new sofa bed" mentioned in the listing is a futon with the vinyl covering badly peeling. We had a mishap with the oven smoking the first time we tried to use it. Lorraine was apologetic and cleaned it the next day however it had fumes again when we used it. The button to turn on the electric heated hot water for the shower is above the door frame to the shower room. Tip: Use the electric shower heater on the Eco setting. Using the high water setting results in the water fluctuating between warm, burning hot, freezing cold even when the water temp is set at warm. We relied on walking and public transportation for getting around. We had issues getting a taxi when leaving. We found out late that Uber for getting a taxi doesn't work well in that area, we needed to use the "FREENOW" app.