We arrived around 8pm during a freezing wind storm and the key was not where it was supposed to be. We had to drive around to find a place with WiFi to ask Gloria where to find it. There was nothing in the area open at 8pm in the immediate area. When we finally were able to send a message we didn't get a response back until the next morning after we were supposed to check in and had to find a hotel last minute which was very stressful and cost us a lot of extra money. However, she did offer us a refund the next day. The parking for the town home was on a busy street with a lot of construction going on and the pub in walking distance was closed.