I have stayed at over 25 AirBNBs all over the world and never had a hard time checking in. This property did not have clear or easy check in procedures and when I tried to communicate with the host no response . The site said check in was from 4 to 7, but no one answered the phone when I called at 5:45 and no emergency number to call. They were just very unprofessional. AirBNB was very helpful, but they were also unable to resolve the checkin. AirBNB did help me feel supported and I will continue to use their website.