Anna was very helpful and reliable with all our questions before we arrived. The location is fantastic, and the cottage is basic but has most of the things one would need.

I am a bit sad to write, therefore, what happened on our arrival and how Anna reacted to it.

We had this ambitious idea of driving to Galway from the airport upon our arrival to Dublin before the checkin. I told Anna about it and asked her what time until we should arrive to the cottage. She kindly told us that she could arrange it so that we didn’t have to worry about rushing there. Upon her request, I provided her with my part of information for opening the security gate to the property.

As it could happen when you drive in a foreign country for the first time, we got lost several times, taking the wrong (and narrow) paths that Google suggested, and ended up arriving to the cottage very late at night. I was so thankful to Anna that she arranged the key for us then.

I tried to open the security gate in the way that Anna had previously instructed me to, however, it did not work. After my several attempts without success, I went out in the dark to look for the cottage amongst some 50 - 60 cottages in the property. I finally managed to find the cottage after one hour. I went back to the car, where my children and guests/business partners were sleeping, woke them all up, make them jump over the gate then walk for about 10 minutes with their luggage.

As I told Anna about what happened and asked for an explanation and a compensation, she apologized but reminded me that this was not a hotel but her private home and that the problem arose from our late arrival.

I believe the fact that the gate code did not work does not have anything to do with a hotel like service nor us arriving late. She still has not given us a clear explanation that she had promised me. She stopped answering my messages as well.

Now I see in the recent review that someone else also had a problem with the gate code, but Anna did not mention that to us.

We loved our stay there after the second day and on. That’s why it is a shame what happened to us on our arrival and how Anna reacted to that.