We felt an appartment electricity failure was not handled well (we had to seek alternative accommodation with no assistance and could have effectively ended up homeless) , there were some issues with the cleanliness not being up to scratch, especially given the host charged a cleaning fee, some of the amenities were barely adequate (we brought an additional floor heater.. / there's no stove top just a portable grill). We accept that sometimes the unexpected happens but did not feel the love when it did.