Flat cold and damp on arrival on Saturday. No heaters working and no instructions. Luke warm tap water. Rain water at the base of the patio doors and long standing damp and mould on the adjacent walls. Only an emergency number to call so we were without heating until Monday morning. We then had help from a young woman, recently joined the company, who was apologetic and got the heating and hot water working. The Manual did not contain information on the heating system. Switch for hall light was faulty and several lights were not working. No instructions for the microwave or the television and the channel box was not working. Standard of equipment for the kitchen was adequate only. We have pictures of the rain water at the patio door and the mouldy walls. We paid top rate for wholly inadequate accommodation and poor weekend service. We would like a partial refund to reflect this report.