Patsy was amazing. Everything here was better than expected. We arrived very late but were able to communicate this very easily and without any issues. As we arrived, we did not expect anything and were surprised by a welcome cake in our room. What surprised me most and made me feel homely was the fact that there was a warm water bottle waiting underneath the blanket for us. Such a great personal touch that almost made me cry. I have not had one of these in my bed for years and it was a very warm feeling, emotionally :) I can only recommend this place. BEST PLACE I HAVE BEEN. I am now spoiled. Thank you Patsy. You are great!