Hello department services Airbnb company LTD. I’d appreciate your services but would be grateful if your department and country local services authorities to investigate and clarify my concerns that I have on matter on. Also to express and explain the highlights and deeply concerns of my bad experience very very very bad and this accommodations owner has been put my wife and family in fearful and risk the way gesture manner very suspicious behaviour and very aggressive etc. We just requested the refund fully not partial payment. The place was so cold in the all house either way has been gathering dust in this house hasn’t clean for years infection and bacteria risks are caused illnesses hygiene issues as we have evidences.