This stay was extremely disappointing. If there had just been one or 2 issues, I would have been able to understand that things happen. However, there were so many major issues during our stay that I have to leave this review. The one great thing about the apartment was the location. To start our trip, the main bathroom lock was broken with the latch stuck out so we could not close the door. When I reached out to Malcolm about this, he told me that he was aware of the issue prior to us checking in. He did offer to come fix it on day 2, but we declined, as we only had a couple of nights in Galway and did not want to spend them coordinating the repair. We also could not get the hot water to work in that same bathroom without the control panel, which was located in a locked utility room. We had to contact Malcolm to get a key for the room, which took a while and resulted in icey cold showers for most of us that morning. He told us that he doesn't normally provide the key, as there have not been issues with hot water in the past. However, this posting also advertises a washer and dryer which were located in the locked utility room. Based on that, he should have left that door unlocked from the very beginning. We had planned to use the washer and dryer, but they were both filled with wet mildewy towels and linens. Finally, based on the description, there are supposed to be 2 balconies at this place. When we arrived, there were signs that said the balcony was unsafe for standing. I would not recommend this apartment to anyone.