Susan was very responsive and pleasant to all my communications with her when any questions or issues came up. Susan's place was great and had everything we needed. The unit was clean, beds were comfortable, hot water was always available, and check in was easy-just picked up the key and parking pass from a lock box. The best part though was the location. You are literally one street behind all of the shopping and eating, but I still slept great, even though I'm a light sleeper. The only noise I noticed were the birds and the street sweeper in the morning, which can't be helped. You will also hear people talking and singing walking to and from the shopping and eateries, but nothing that kept me awake. A couple of tips: the washer/dryer combo didn't dry very well, just seemed to make the clothes hot and damp, we tried everything, but couldn't get them dry. It may just be that we weren't doing it right or just the nature of the combo. An operation manual might help next time. There is a cleaners-BeeGreen-down the street that will dry your clothes for a few euros. Also when getting from the parking lot to the unit it is faster to go straight across from the unit, past the church, and down the little alley behind the church instead of going around the block. I would definitely recommend and stay with Susan again.