When we arrived there was no key despite the booking confirmation and a welcome pack emailed to us in advance.
It took us 90 minutes to get into the property as there is no phone reception at the Lodge, and the housekeeper did not answer his mobile. We had to drive up a mountain to speak to the owner who then got in touch with the housekeeper. Our 8 month old baby was very tired and agitated by the time we got the key.
The Lodge is well equipped, especially the kitchen, and is quite spacious.
On first look it seemed clean although whenever we moved anything it quickly appeared the cleaning was done in a rush.
The shower head was broken so the shower head kept slipping down and you had to hold it with one hand if you're taller than 4 foot. The bathroom door makes a very loud creaking sound when it is being closed.
The duvet covers had most of their buttons missing and were clearly in need of replacement. The pillowcases were too small for the pillows and the mattresses and sheets were very old.
We informed the owner of all of this and were told 'sorry' and that he was aware that things needed replacing.
The house can get very cold, even in August, and the housekeeper told us on the first evening that the heating was on a timer, and would be on soon, but it did not come on until the following morning.
In our opinion it's very overpriced for what you get and we were very disappointed. The location is beautiful but more needs to be done and the owners need to confirm with the housekeeper that a key is going to be there!