Ross Castle is a lovely place to stay on a gorgeous lake. I am travel agent and booked the castle for myself and 12 clients. We enjoyed the atmosphere, the comfortable beds, and the grounds. The added meal on our first night was exceptional and we thoroughly enjoyed hearing about the history of the castle and surrounding area. Apparently the castle is haunted but we were never visited! lol
Jackie was very helpful in regards to local sight seeing options. Her recommendations were spot on and an easy drive. She also suggested a Chinese restaurant that delivered to the castle. We were on a bus tour and did not have transportation at night. It was really fun to sit around the large table and enjoy our meal while telling ghost stories amidst the antiques!
The only issue occurred the evening before check out. I received a message from Jackie in regards to settling the dinner bill in the morning, which was no problem. Unfortunately, there was an additional unexpected charge. Months earlier I had added the 13th person to the booking with Jackie's approval. There was no mention of an additional cost so it seemed we were being charged by the room, not the person. Other stays immediately told me the price difference and I paid it. When I asked for clarification on the charges I did not receive a response before we departed. I was told I could settle with Jackie later. I then received a rather curt email that felt very uncalled for. I simply wanted an explanation, I never said I would not pay the bill. The matter was settled and all is fine, but it left me with a bad taste in my mouth.
I would recommend Ross Castle for the history, location, food, and well appointed rooms for a structure of it's age.