Paid for the reservation to stay on same day and then John said it was not available and would not answer repeated inquiries after informing him that he had already accepted full payment . Left me hanging would not answer messages and I had to scramble to find another place to stay after messing around with this for over an hour. TERRIBLE experience being shut out in the rain and tired from a long day of traveling. I am still waiting for a full refund which i demanded after he told me he would not accommodate me even after accepting full payment.