I want to preface my review with this - we are well seasoned travelers with experience staying in Airbnb’s all over the US, Italy, Ireland, the UK, and Switzerland. We are easy to please. As long as we can get in the home and know the check out procedures - life is good. I very rarely ever contact a host during any stay. This home was really nice. It was as pictured (very pretty), private parking was available (a little labor intensive and one day we got blocked in as people park in the no parking zone in front of the gate), the location was outstanding, and the washer and dryer were a real plus. Having said that, the company facilitating our stay seemed to be completely disorganized. We thought all was well as the app told us check in information would be provided on the day of check in. Very concerned nothing was listed by the afternoon of check in, we messaged through the app. Hours went by - no response. Two hours before check in (which was already very late (6pm) compared to all other homes we stayed in across Ireland), we still had no check in information. Earlier on, the company requested we communicate via other mechanisms (email, phone, WhatsApp, etc.) instead of on the app (which is where Airbnb says communication should take place), and despite the fact that we had been given multiple contacts (phone numbers, emails, etc.) no one was answering. We even got a “this mailbox is full” voicemail when calling the number provided on the day of check-in desperately trying to determine if we had a place to stay that evening. We finally reached the host assigned to us about an hour before check-in and had to communicate with her throughout our stay via email (she was very responsive throughout our stay). It wasn’t until the day after check in that the company responded on the app with a basic - I guess you reached your host - response. It was upsetting. In addition, the guide left in the home included old information that I can only assume were protocols required of guests during the heightened COVID times. This guide needs updated so guests don’t spend time worrying about things they aren’t even responsible for completing. Finally, during our stay, the apparent owner of the home stopped by (unannounced) to retrieve items from the sheds behind the home. Some kind of notification should have been sent to us to let us know someone would be entering the property space. We were left being approached by some stranger opening the gate to the property and claiming they owned the place as we watched them enter the sheds. I assume the person was the owner as the company hasn’t said anything to us to date, but who knows! Overall, the home itself was great 5/5 - everything else surrounding the process was 1/5 stars.