We had a bit of an awkward situation booking a night at this hotel via Airbnb. after receiving the confirmation that our room was booked we received a call from Hazel, the manager of this hotel telling us that it's been an error and that the last room was actually gone a few minutes before us booking it. We were very disappointed as we were already on the way to galway, and there was literally very little availability in galway city centre. We were already thinking to change our plans and drive somewhere else, however Hazel offered to help us find a room at a hotel in Galway as she felt really bad for the incident with Airbnb. thanks to Hazel who has been amazingly helpful our stay in galway turned out to be a beautiful experience. Thank you Hazel, and we look forward to staying at your hotel next time.