This apartment is beautiful and is in a great location in Galway. I booked the apartment last minute for a midweek break in July. I did not have time to read the reviews and instead relied on the super host status, the pictures and that it stated it was suitable for families. Our 1st evening which was a Tuesday, there were upwards of 100 people outside the balcony of our apartment drinking and playing loud music which went on until midnight and until Gardai cleared the crowds. Wed morning at 9am really loud building works began which lasted all day and were so loud that they felt like they were in the apartment with us. This happened earlier other mornings and we could not hear each other talk. Wed evening and Thurs evening/night there were upwards of 200 people partying outside our balcony until Gardai again cleared them, however they returned and partied until nearly 2am. Our 2 year old and ourselves did not sleep until the partying stopped each night.
I sent an email to the host outlining our issues. I received a call that day from the host Susan who from the outset was really defensive about the situation saying it was not her fault. We accept she could not control what was going on outside, however this situation with what was essentially an outdoor nightclub outside our window had been going on for weeks, 7 days per week (which was denied by the host) but confirmed by Gardai and neighbors. The host stated she also was not aware of the building works going on. However these were also going on for weeks according to neighbors and construction workers. The host should have been aware on both counts and this should have been communicated on the listing. The host on the phone stated that if I do that then no one will rent it. The host also stated that on the listing it stated that this is a high volume tourist area and therefore I was warned. We would have no issue with the footfall of people around the area, this is a far cry from the outdoor night club. The host also stated that this situation never happened before, however there is a previous review I found from June where it outlines the large gathering of partygoers outside???
This apartment in its current state should be only rented to young couples who are going to Galway party. Families like us have to be warned as their holiday will be ruined like ours was. Their is a duty of care on any host to do so. I informed the host that we wanted a refund and this was ignored.