Zero communication from Ben on how to get into the property when we arrived.
He had promised that there would be a cot included which was not so 7 month old twins ended up sleeping on a floor!
No high chair even though it's listed as being available.
The pool is VERY cold. It says heated but everyone was shivering and blue.
Not enough towels for such a large house.
As we continued to try to contact Ben to resolve these issues there continued to be no response.
I can see from previous comments that others experienced similar issues.
I raised this with Airbnb - surely this can't be the standards they expect of a "superhost". The response was along the lines of "computer says no"