This home was falsely advertised to us. When we arrived there was no water in the hot tub (the major reason we picked the home) because the cleaners left the drain open the host said. The host was notified that we arrived and the hot tub did not have water but no one contacted us to help. We had to finish filling up the tub ourselves and spend a lot of time trying to get it to heat up (it took two whole days to heat up, which I kept telling the host something was wrong with the heater but they did not help us). No compensation was offered to us for not having the tub for 2/3 nights (I had to request it and fight for compensation). Also, the home was not clean. There were other people's hair everywhere, including in the beds. The furniture was sticky. And there was no clothes dryer even though it was advertised. Even if it was broken then the host should have told us ahead of time so we did not plan on having that option. We had to hang our wet clothes all over the home to dry them (there was not even a line drier available) and it did not feel at all like luxury. There were also very few towels provided oddly enough. We had to request more towels and even then we were never provided pool towels, dish towels, face clothes, or hand towels (we had to use our shower towels to dry our dishes). I wish this company would have been more up-front about what we should expect of the house. My family was very grouchy about the lack of the hot tub and the dirtiness and I felt bad for picking this house for our trip. The positives of the home is that it is well located and can sleep a lot of people if you are traveling with a large group. We only had 9 people but it easily could have slept 5 more people.