Bob herself was very sweet, and seemed very knowledgeable about the area. However, our experience was a bit of a disappointment. Communication was poor and it often took several days to get answers to our questions. Other times we didn't get answers at all. Hot water access needed to be arranged ahead of time and even when we did, it was lukewarm or cooler than the room itself. A number of other small things were not as described. Bob seemed rather busy so maybe our experience was a fluke.