This was the worst Air B an B experience I have ever had. Bernie basically forgot our reservation, which was clearly September 13-15. He messaged us on September 5, saying see you Sunday. Our reservation was Tuesday to Wednesday, but we weren’t too concerned.The day before our stay we message him at least 3x, with no response. The day of the stay we messaged him 3x with no response. When we got there the door was open. There was no WiFi, which was part of the amenities and no way to lock the door. We then In desperation called Bernie, with no response. At 11:30 PM after having no communication whatsoever, we left and had to find a hotel. When we called Airbnb support, they couldn’t get a hold of him.
He forgot our reservation and simple things that may have been solved were not. He should not be a Superhost.