We rated this one lower due to communication and the location. I was told on July 12th that Helen and Paul would meet us and that the place would be available around 2pm. I then reached out on the same day and ask the best way to get in contact and asked how late we could arrive. I waited a couple of days and followed up. I never heard anything so I followed up again a few days later. I was trying to get it buttoned up prior to leaving for Ireland- which I had explained in my communication to them. The next day we did hear back that they no longer could meet us and that they were trying to arrange for someone to meet us. I had to ask some of the same questions so we know how to get in contact with whomever was meeting us because we were not told.
When we did arrive we were let into the house and given the key- that is it. Also, we found out that evening there was no hot water. So we searched around and figured out we had to turn the hot water on in a closest where the hot water heater was kept. Also, part of the reason we rented this place is because it stated that it was a 15 minute walk along the River Corrib to get to central Galway. The river is no where close to house that we could figure out. We googled it for walking and it was 30 minutes – I don't see how it could possibly take 15 minutes. It also was not clear the best route to get to the walk along the river. We had no idea how to access the wifi or any specifics on the house. We don't really need anyone to let us in but at least have specific information needed listed in the house or on your listing. I did reach out and ask about the wifi password and how the best way to get to the river. Helen and Paul answered and wanted to call me. By the time I notice the message it was late and it was a long day. So I decided to contact them in the morning first thing. We never heard back until late in the day. We had to drive into to town and pay for parking. Luckily through our own searches we found an all day parking near the cathedral for 4 euro. The place itself was clean and it was nice. We just felt as though there should have been more instruction and better communication.
Lastly, we wanted to leave we had no clue what to do with the key so we locked the house and put the key in the door mail slot so it would be inside. We knew the neighbor that let us in had a key so we thought that would be safest.