We were really disappointed with how we found the house. We chose not to raise the issue with the host whilst we were there as we didn’t want our stay to be disturbed (and frankly did not have the confidence it would lead to a resolution).
First of all the house had not been cleaned, let alone had a Covid clean as stated in the details.
There was dust all over, and in some cases you could observe it was just ingrained. Our dog got covered in fluff and hair when he sat on the floor. The cutlery, pots and glasses were also filthy. We washed the crockery we used and left what still needed cleaning in the cupboards. The bread bin still had crumbs in. We found a sweet under one of the beds, various old socks in the drawers, and the second evening I found a hearing aid on the bedside table.
For the first couple of days, there was a horrendous smell in the bathroom and twin bedroom, the reason of which became clear (but had not been shared beforehand).
None of the doors work or shut closed which meant we had to fix up or block the doors to prevent our dog from going in and out the rooms.
The plug in the kitchen sink does not work. The hot water on the kitchen sink comes out as a dribble.
The seals to the fridge and freezer are poor.
There was no DVD player or DVDs.
The path down to the shore was unnavigable despite it being stated in the details.
The dustbins were full when we arrived.
There were packages delivered on three separate occasions during our stay which disturbed us.
The turf and washing up liquid etc did not arrive for a couple of days.
This was all extraordinarily disappointing when considering the cost for ten days.
We retrospectively highlighted this with the host who offered £200 as recompense. I didn't think that was acceptable - but the host said anything more was not 'do-able' as she wouldn't be left with anything. So we reluctantly accepted the £200 and move on having learned a lesson.