When we first arrived the place was actually not cleaned by the cleaning people. Once we accessed the internet we were able to get in touch with Eugene. He said we could leave our things and explore the town and in 2 hrs th place would be cleaned. It worked out perfectly. He was very apologetic and we were very happy with his response time. Lovely place I would highly recommend it. PS they have a Heater in the bathroom!!!!! It was SO nice on the cold days here.