Overall a very disappointing and intimidating experience. I have stayed in numerous air bnbs and have never been treated in such an unprofessional manner.
Upon arrival we were greeted very well, we had booked the pool area for 6pm until 7pm, Rose told us that we could use the facilities earlier than 6, as no other group were booked in before then. I and my 3 other guests with me entered the pool room around 5:30 pm, I set an alarm on my phone for 6:40 to give us 20 minutes to clean up our belongings before the next group. However, at around 6:15 Rose told us to leave the pool area which we complied with very nicely as we were planning to leave soon anyway, we felt she was not very friendly about this and was trying to tell us we were wrong when we asked if this was a mistake as we had until 7pm as agreed. We quickly began to gather up our belongings mistakenly leaving some pool equipment in the pool, I think we could be forgiven for this as we were being rushed out. Rose then called one of my guests back in (she was also not even wearing a mask) and told her to get out of her robe and back into the pool and get the pool floats out as she waited beside her, which she did. Rose then accused us of kicking something off the pool and being very rough, telling us that she explained we should have only been swimming in the centre of the pool, which she never said to us, she even joked to us about how she swims lengths in the pool when ‘explaining’ the pool guidelines, to my knowledge swimming lengths in a pool does not suggest swimming only in the centre, she should have made this clear.
In addition to this, Rose told us we could have a drink in the pool as long as it went into the plastic cup provided and any glass or food did not go beyond the pool area entrance which we completely respected and this rule was never broken. Any glass or food was left at the door and the only thing we brought into the pool area was our drink in the plastic cup as asked. We left for dinner at around 8:10pm and around 8:30 we received a very aggressive and unprofessional text message on the app accusing us of bringing glass into the pool area and threatening to terminate our stay, she then finished off the message jokingly telling us to enjoy the rest of our night? I found this very disrespectful and unkind way to treat guests especially since we paid €352 for one night and were very respectful. In the same text message she asked us to switch off the heating before bed which left us freezing throughout the night and the next morning, again after paying this amount of money for the one night I would have thought we’d at least be able to keep the heating on.
I honestly feel that rose did not like the fact my guests were standing up for themselves telling her she did not explain the pool rules clearly and not allowing her to accuse us of entering or existing the pool in the wrong way, which we weren’t. Again I have never had to deal with such an aggressive attitude, I and my guests are very respectful and have never had an experience like this, a very disappointing encounter for a weekend we were all looking forward to so much.