Jennifer was very responsive and the cabin was really lovely. The only problem we had was that the heating didn’t work and as a result the cabin was very cold. It was November when we stayed there. We didn’t get there till around 8pm and we were told the heating would be on. However the cabin was cold and we tried several Times to switch it on and it just didn’t work. Jennifer was communicating with us constantly once we alerted her. Around 10pm someone came to try and fix it but he couldn’t get it going. We had thankfully brought a hot water bottle and sent our son to bed with that. By 10.30pm we were offered a different cabin but our son was in bed at that stage and had a race the next morning so we stayed put As it was too late. In fairness we were given an electric heater. The location is fab and the cabin is lovely- it was just a pity about the heating issue.