Michelle is great, she was very informative and professional throughout all our dealings. All the information we needed was provided beforehand and we felt very comfortable with the check-in and check-out process. The house itself is gorgeous, spacious and clean. The grounds are fabulous and the scenery breathtaking. It is a 15 - 20 minute drive from downtown Waterford, so I would not recommend this property for those looking for a more urban feel. This property is definitely rural and remote, made for those seeking a quiet, relaxing holiday.