We had a very disappointing experience with Geralyn and her airbnb. Firstly, I will say that the cottage itself is lovely, clean well equipped and in a lovely location.
Communication seemed to be great before we arrived but this changed quite quickly.
We had a couple of small issues such as incorrect WiFi password that were solved almost immediately but when we had a bigger more important issue, responses lacked any kind of urgency or understanding.
Upon check in we noticed landscaping works in the outdoor area which we were promised use of during our stay and was a large part of why we booked this property. When we arrived, the workers soon left so we hoped that was the end of it. We were sorely mistaken. The workers continued to show up with loud beeping machinery and digging noises before 8am in the morning and some days staying past 7pm in the evening. This was extremely disappointing because we did not get use of the back garden area as described and we had a lack of privacy for a large part of our stay. We were lucky to have lovely weather while staying but could not take advantage of it at the airbnb. At times we kept blinds shut due to workers frequently passing the front door and closed windows due to loud noise. We really felt as though we were in the way and felt the need to stay out and about for the majority of the day.
We were never advised of these workers or any building/ disturbances before arriving and at no point did our host get in touch with us about this. We had to get in touch with them to open communication about this ongoing issue once we realised the works were not just there for a day or even two days. Geralyn then claimed she had no idea that these works were happening and that the workers showing up to do this job was out of her control. She suggested the work was delayed many times because of covid but there was nothing so urgent or essential about the job that it should be completed during our stay. She did apologise and say this shouldn't have happened but we did not receive any help, support, solution or compensation. The work was finished on day 4 of our stay and it was only on day 5 of a 6 day stay that we finally felt a bit at ease without the work going on at our doorstep.
On our last afternoon we were offered a late check out to make up for a truly awful experience. This did not suit us and frankly did not even come close to compensating for the worst airbnb experience myself and partner have had to date. The service, response time and attitude to the situation by our host was totally lacking and no accountability has been taken for the situation that should have never been allowed happen.
We feel as though our holiday was overshadowed by such a negative occurrence and Geralyn made no real effort to acknowledge or make up for it.
We would not stay again.