Our family have been extensive AirBnB users from the first year the app launched, this was by far the worst experience we have had!! DO NOT book this property! We booked the property for FIVE nights, the communication from Aoife was slow but no big deal. Within ONE HOUR of arriving we had a medical emergency involving a child and notified Aoife that we would be leaving the next morning. I asked if we could get a partial refund (willing to pay the cancellation fees or a portion of the nights originally booked). Aoife said that she would try to alter the booking to do so and then went radio silent. I tried communicating multiple times but we had to leave and fly back to the States. Only after we had left the Country did Aoife respond saying that she WOULD NOT refund ANYTHING!! She felt that it was perfectly ok to pocket the revenue for the five nights despite the fact that we only stayed 14 hours total in the property!?! (Even after stating that she would!). Very dishonest. She told AirBnB support that she had a lot of costs involved in hosting us. This was interesting because the house was bone cold when we arrived, that and the number of cobwebs across doorways etc indicated that it hadn't be rented out for some time. It took until the next morning for the house to warm up to a tepid temperature (after running the "central heating" for 12 hours!!?! This is a VERY old cottage with ZERO insulation in most areas and no double glazing so unless you go in the height of summer it will be cold and damp inside. Not a suitable accommodation for families, especially those with small children (see medical emergency above!). The location is extremely remote! 40 minutes from the nearest small town with any real level of services, there is a tiny village 15 minutes away that has a few basics. Oh and you are expected to pay for all heating and electricity that you use during your stay!?! I have never experienced that in any of the thousands of AirBnBs we have stayed in, even in third world countries?!? This should have been a huge red flag!! Like I said, I would not recommend this property to anyone! Our first truly terrible AirBnb experience! : (