Ivan was very nice in his communications. Unfortunately he was unable to meet us when we arrived (we arrived kinda late and didn't know what time we would be arriving until that morning), so he provided us with the phone number for his Mother who lives in the area and guided us to the home. When we got to the home another gentleman (maybe Ivan's brother?) was there to greet us.

He briefly showed us around (showed the rooms and how to turn on the water heater). We asked about the water heater and if it operated the radiators and he told us yes but seemed very unsure. We also asked about the WiFi and he didn't have an answer for that either. I found it on a sticker on the refrigerator a few moments later so we did have internet which was nice.

The fireplace appeared to have just gone out, and it was a bit cold inside the house so the first thing we did was get the fire going. The rest of the house was not warming up so I sent Ivan a message (it was about 10PM at this time) asking if there was something else we were needing, but didn't get a response since it was so late.

I found a switch in the living room that mentioned "Oil", after some googling I discovered that the radiators probably ran on oil that is warmed up by the fireplace so we kept the fire roaring for another hour or so which caused the other rooms to warm up ever so slightly... until we fell asleep and the fire went out.

In the morning we discovered that one of the windows in the kitchen was left cracked open about an inch (barely noticeable) which explains why the place was not heating up the night before.

I think that the experience may have been quite different if Ivan had been there to check us in, but unfortunately he was not. That said, the place was spacious and comfortable and I understand why there are so many 5 star reviews. A folder of information for people to read through with the information we needed could have made our stay more like the rest on here.