The level of dirt in the en suite shower and floor and also in the main bathroom was unacceptable. The appliances in the kitchen were rusty and not safe for use. The tiles in the bathrooms were not non-slip, as were the tiles in the hall, living, dining and kitchen area which was extremely unsafe, particularly for young children. The hot tap in the sink in the main bathroom could not be turned off properly and as a result leaked all over the bathroom. The hot tap in the bath could not be used as it was stuck pointed out over the bath an on to the floor. The thermostatic control on the shower was broken and could not be set to a particular temperature. All of these matters were reported to Trident on Tuesday morning and a plumber arrived on Friday to fix the issues in the bathroom, however he could not fix the shower and said that it needed to be replaced entirely. The backdoor was broken and could not be opened or closed properly and nobody was sent out to fix this issue. The beds were of such poor quality that it was impossible to get a decent nights sleep, on top of this the flooring in the bedrooms and stairs have had their varnish worn off and were filthy as a result.
The lack of customer care from Trident Holidays was appalling, it is almost a week after I first made contact and sent Trident the photos yet I have still not received any response.