We don’t usually have any problem with Airbnb but….
The basement apartment is accessed by a stairs from the outside with no handrail or light. We found the apartment very cold and had to ware our clothes going to bed. We asked for plug-in heaters, two extra pillows (to add to the two that were there) and a blanket as the bed duvet was only summer weight.
We were given the blanket and pillows. We were not given heaters. We were told that the heating temperature was increased. This made no real difference, as the heating appeared to be on a timer and only came on for short periods.
The bathroom looks lovely in the photos. But it is so cold and there isn’t even a shelf to put a toothbrush.
It could be such a good place, but after three nights we were glad to be going home.