The house is really beautiful and very clean. I don't know what happened, when we went to take a shower, there was no water. When the water came back, it was cold and there was no hot water. I sent a message to the hostess, and we only had a response from her the next day. It was quite a struggle to cancel the reservation. With a lot of effort Airbnb helped me to cancel, while she didn't understand that we had a whole night without bathing and offered us only 50% of the amount paid in refund. She also knew the flush didn't work, so I felt a little neglected. The site and hosts need to understand that we who pay also have rights. And if something isn't right, they need to be aware of our requirements, especially when we send videos and photos of the problem. But everything went well despite the wait. Security is tripled in the place because in the building, there are many refugees from many African and Eastern European countries. I hope Anette has sorted out the hot water problem, and the flushing of the toilet.