On our staycation to Galway, Laura was very helpful in the lead up to our visit and answered any questioned we had, unfortunately when we arrived to Galway there was no postal code or no clear address, all that was given was the 'Bohermore road' we found this to be Poor directions as parking was also hard to find we contacted the telephone number given and the person who answered had very poor English and we couldn't understand him, the pictures on the website did not match up to what was there on the day, (perhaps include a picture of the outside of the apartment for future residence) the man on the phone sent a picture of the outside of the building which did not one bit match up to the actual appartment after eventually finding it down the street, this was difficult as we also had to pay for parking, (maybe this could be included in cost price and spaces provided for future residents as it was of huge inconvenience getting up at 8:30 am to pay for parking on our holidays!). We then had to ring again when we eventually got to the apartment, we were not greeted by anyone just given and code and the key was in the box , when entering the appartement the lane way was dirty and not very appealing the first smell we got was the damp stairs which was quiet of putting. The filter was the cold water in the fridge was filthy. The door to the balcony was also unlocked and a broken brush handle was lying up against it to stop people From opening it from the outside. We then had to ring the man again and he could not understand which door. We found this to be very unsafe!! We also received phone calls later in the night to say to turn of the music that there was reports of us being too loud and none of my group were in the house, while again we received another call in the early hours of the morning to turn of the music and we all were In bed. There was also difficulty in closing the windows out front. The back garden was not appealing as it was like a run down field. We were a little disappointed with the condition of the house on arrival. We found that the advertised images were deceiving and that the home was over priced for the condition of the house.
On the plus side the location of the apartment was ideal as it was less than a 10 min walk the the square. Laura answered any questions via email throughout or stay.