Pre-visit we had a very positive experience. Booking was easy and communication was good with the host. Any queries I had were responded to quickly and without issue. Check in was easy.
The location of the house is exactly as described and how it looks in the photos. It is right next to the sea and has fantastic views across the bay.
Unfortunately, our experience became a negative one once we arrived at the property. The issue initially arose from a combination of the house being vacant for a number of months over lockdown (I surmise) and also the host being away on the night of our visit. The house was cold when we arrived and the sheets on the bed felt damp. Also, despite ad stating that a cot was available for our infant, none was on-site. The internet was extremely weak and only available in parts of the property. This was not ideal as, based on the listing, I had planned to work from here the next day. This was not possible.
I reached out to the host regarding the above, and asked him to telephone me, but all responses were by email only. When I listed the issues above, the host advised me that I was looking for problems and my mindset was the issue. He said we had not specifically requested a cot, but nowhere on the ad was it noted as being on request only. He said that someone could drop over fresh sheets, which we waited for, but no one arrived. He also said he was away with his family and I was also ruining his night away. After the above interactions I suggested we chat in the morning, but the host again declined. Finally he made personal barbs against me and where I was from. At this stage I stopped emailing back.
We stayed one night in the property and after a very poor nights sleep (sharing the bed with our infant daughter) we left first thing the next morning. We emailed the host to advise him of this, but he did not respond.
This was a very poor experience, especially from a “superhost” and put a sour taste at the end of what was a very enjoyable holiday in the northwest of the country. I will be reaching out to Airbnb directly to complain about this host and the treatment we received.