A big house with plenty of room and good outdoor space BUT the kitchen and garden were filthy.
We found:
A dead fly in the fridge
Dirty plates and cutlery in the dishwasher
A dirty oven and cooker
A filthy bin
Dirty cutlery and cutlery drawer
Uncleaned counter tops and table
A filthy bbq
Dusty bedroom floors
Stains on the travel cot
AND dog exrement all over the garden
We spent over 2 hours cleaning the kitchen and picking up dog excrement on our arrival. What a way to start our holiday. I contacted the host (Andrew) immediately and he apologised and said he'd sort something out but we never heard from him again. He obvioulsly didn't care and that was very very disappointing. I've never experienced a host not acting on something before.
There were 3 families in total - 6 adults and 10 kids. We spent a lot of money on this property (too much tbh) and to arrive to a filthy kitchen was just unacceptable. We had ordered groceries to be delivered when we arrived but because the kitchen was so bad it put us on the back foot all week. We were not happy to.prepare food or cook any lunches/dinners in the kitchen and this ended up costing us a lot of additional money on takeaways etc for the kids for the week. We couldn't even use the bbq because it was so bad.
We never heard from Andrew for the duration of our stay - even after I had complained about the cleanliness - and when we checked out i sent him photos of what we found and i got a somewhat angry reply telling me off for ' accusing him of having a dirty house'. We were all taken completely aback and nothing was ever done about it so i have since raised a complaint with AirBNB.
Apart from the kitchen and dusty floors, as i said, the house was a a great size with great outdoor space (apart from the dog excrement which took 20 mjms to pick up) and a good location. Unfortunately due to the cleanliness situation, the lack of respect from the host towards us and the inflated price of our week we will not be consideribg this house again.
I have have been using AirBNB for many years and this has been the first negative experince I, and the rest of the families have experienced.
Gary