I booked 2 cabins, one double and one with two single beds. I have this in writing from William and can send the messages to whoever would like to view them. I paid in full, €140.83 and when I arrived a little after 4.00 pm, we only saw one cabin with 4 beds (2 bunk beds) but there was no ladder to reach the top bunk beds. My partner and I travelled 1.45 hours to get here with my mother. William had assured me it prior to my arrival how we would have separate rooms - that’s the only reason I booked.
I politely told his partner (William was not there to greet us) that the accommodation was not what we paid for or booked. The partner wasn’t sure, didn’t know anything about bookings and she rang William who said he’d be with us in 20 mins. Over 70 mins later, while we were waiting outside, the partner said that William was on the phone. I was happy I would get to resolve the issue. However, when I got to the phone he firstly would not let me speak, then he said it was Airbnbs fault completely and told me I could get a full refund through Airbnb. When I tried to do that, I could not get any refund as it was the day of us staying there. Then William proceeded to shout expletives at me saying that I wasn’t listening to him and that it was Airbnbs fault… he called me stupid several times and intimidated me over the phone. He told me he would not refund me what I payed, I was stupid for not wanting that accommodation and I was being selfish looking for more. He said if I was to go elsewhere, I wouldn’t get a better deal, etc. I told him that I wanted a full refund of what I paid. He got extremely angry and was shouting at me continuously whilst calling me stupid and what I was doing stupid. At this stage, his partner came in who apologised profusely while I was crying and shaking from the abuse I received from William.
The partner then emptied out her wallet for €126.00 (partial refund) and we left there asap as we were scared what William would do when he arrived back. Also, there is no reception and very little internet access here so we were worried how we would call for help if we needed to. We then drove home 1.45 hours and had to leave home the next morning at 5.00 am to be at Croagh Patrick by 7.00 am. Originally, We were staying overnight at the Airbnb as we were climbing Croagh Patrick in aid of our late grandmother who passed away one month ago.
As a customer, I have never experienced anything like the abuse I received from William. To make a young woman cry and be in fear is not something you would expect from booking an Airbnb. Suffice to say, I would advise everyone to steer clear from this place and William. This business should be removed from Airbnb as it’s not safe for people (especially women) to stay here.