Deniz was really responsive in her replies throughout our stay, and so was her house manager Dudley, who promptly resolved the problems we faced - namely central heating not being turned on during the summer and the TV set not working. Dudley brought in 3 electric heaters and got the TV repair guy to fix the TV the next day. Was a little disappointed though since several small details added up. Some of the lights weren't working, especially in the main hallway and that the sofa bed was not what I expected. It was too small since it was folded down from the back instead of having a full mattress unfold from the seating/couch area. House would be perfect for 4 people (we were a family of 5); 5 would be ok if the last person was a child or someone about 5'8 max. The dining table only had 2 chairs though we could use the armchairs. But overall, it was still a great location 10-15mins away from the main town of Killarney with great views of the rolling meadows in the distance. And Deniz was extremely nice and responsive which made up for it!