Our room was double booked, so we never got to stay here. Less than a week previously she had confirmed our arrival time via the Airbnb app. When we got there, at 7pm on the Saturday night of a Bank Holiday weekend, she told us we had no booking. When we showed her the confirmation message she said her son took care of the Airbnb bookings and he had made a mistake; they are using a few booking sites and it would seem are not cross checking and blocking out dates on all sites when a booking is made. She was not overly apologetic and just said " mistakes happen", which is true but this was a Bank Holiday weekend in one of the most popular destinations in the country so this type of mistake was unacceptable.
She did offer us a room in another house which was a 15 minute drive from Ballyferriter and that they would drive us to & from the house. We declined as the house was obviously lived in by someone else & the bedroom was already occupied. She was going to change the sheets, but other than that there was no indication that the room and bathroom were going to be cleaned, - she was very obviously in a hurry to get back to the pub. Also, the whole point of booking here was to stay over the pub in the village and the house was a 15 minute drive away. She then offered to have another guest move from the pub to this house and that we could have their room. At this point I just wanted to go even if it meant a 3 hour drive home. She rang 2 other places to find us a room, but that was the extent of the help offered. We got a cash refund. we then drove to Dingle and called into a few B&Bs, all fully booked. The 3rd place we called the man rang several B&B.s. until he found us a place to stay, Lulu could learn a lot from him.