We didn't meet Sonya in person but she was very responsive. The location is superb although there are definitely things to consider for travelers when considering this unit.
As others have mentioned, the church bell sounds every 15 minutes, which wasn't bothersome to me, but I can see how a light sleeper might not like this aspect. The heaters did not keep the space warm so I was chronically cold despite bundling up and using the extra blankets. The shower is temperamental at best - instructions would be helpful. We parked in the cathedral lot for the duration of the stay and the vehicle was safe and untouched.