This Airbnb didn’t really meet up our expectations at all. Everything seemed to be ok when we first arrived, Corli was nice she explained everything to us, and let us some food for breakfast.
Once she left and we took our luggage to the house, we realised that everything was really dirty, like if they hadn’t cleaned for a long time. We couldn’t accept this, specially in the middle of a pandemic.
As we start looking at the main things we saw that the house was dirty-looking and we actually cleaned the bathroom and the kitchen because we didn’t feel comfortable. We found dust everywhere, hairs in the rug and in the shower Also, the floor was very dirty, they didn’t sweep for a long while either. There were crumbs in the kitchen beside the toaster and on the floor. There were glass marks on the surfaces in the rooms, a few spiders and spiderwebs in the different rooms (not the ones that you get in a day, they were huge spiderwebs). The smell of the house was really strong like if the house would have been ventilated in a while.
After half and hour being uncomfortable in the house, we realised that we didn’t want to stay there longer for our long-awaited bank holiday, so we decided to leave very disappointed.
We had rented a car just to go those days to the house, but we went back home after this really down.
Airbnb had an excellent feedback about our problem and we got a full refund of the money of the house after reporting her with videos and photos of the dirt. We texted Coril about the issue too and sent her pictures and she apologised and make a refund, but she kept the cleaning fees, which is a joke. Thank good Airbnb gave us the rest.
To sum up, after being in lots of Airbnbs and haven’t run into these situations before, we reckon that as they offer a service and experience, they should take care of every little detail, specially when is not a cheap house.