Stayed here for 2 nights with my partner for our staycation. Check in was smooth, however, checking out was a disaster. No where did it state in Lorraines policy that visitors are unwelcome during your stay. An hour before check out the electric gates were locked closed and we were told that we had to pay cash for these visitors as we were accused of having additional guests staying. When we explained that our visitors did not sleepover Lorraine refused to deal with the matter by disrespectfully saying "I can't be dealing with ye" and stormed off. When driving out of the property she refused to open the gates and we had to ask their gardener to ring the gate open. This was an extremely upsetting situation especially on departure of our staycation and after leaving Lorraines apartment clean and tidy as we got it. We felt like we were trying to be cheated out of cash for no valid reason. Property was lovely it's a shame about the hospitality.