I was not part of the group visiting, but organized this trip for my family who couldn’t visit me this year because of travel restrictions. My family is in Ireland, I’m at the other end of the world - and this was one of the easiest things I have ever organized. Responses were always prompt (even with a huge time difference) and courteous; everything went exactly as promised. After the visit there were more communications to make sure everything went well. Perfect customer care!