Susan was an incredibly wonderful, patient and available host. If any questions arose she was very quick to respond and find solutions, even replacing a DVD player for us during our stay! She is very friendly and welcoming and the houses (we booked two) are beautiful with lots of books, puzzles, games and DVDs for any rainy days! We were even able to barbecue and Susan gave us emergency ketchup as we'd forgotten to get some! She's great!