Unfortunately the appartement was not as clean as we expected it to be. The fridge smelled incredibly bad, there were loads of breadcrumbs on the chairs from someone else and black hair all over the place (especially in the bathroom and bed), so we even had to change the bed sheets when we arrived late at night, which is very unfortunate.
Eventhough these things happened Hugh was very understanding and has sent the cleaners again. Communication was easy and he did his very best.