We booked the night before our desired stay. The next morning a member of our party was suffering from symptoms of a chronic disease, likely sparked by a little bug some others had but that his illness amplified, and we weren’t able to make the three hour drive.
When I reached out and explained what was occurring, the host was completely inflexible and charged us the entire rate and cleaning fee. She said she knew about the disease because a family member had it (ummm.... okay....)- but that they had turned the heat on and booked the cleaner. When I suggested meeting in the middle- I would pay for the heating that morning and the cleaning fee (though- no one stayed there🤔)... She was unmovable- and frankly- insensitive and snarky in her responses. I got the distinct impression she though I was lying.
I reiterate- we booked the EVENING PRIOR- and requested to cancel the next morning. It wasn’t as if we had prevented multitudes of others from booking over six months or something!
This is the only Airbnb experience I have ever been disappointed in.