Catriona was very friendly and very willing to help us in any way. :) Our room was a good size, and had a gorgeous sky window over the bed and another one in the attached bathroom. Deliciously hot water in our shower, and cozy bedding. She had also set up a little breakfast table area for all guests upstairs, which we thought was very sweet. We had juices, yogurt, scones, cereal, and fruits all left out for us in the morning. Really great!