I immediately knew that my Airbnb experience with Tracy was going to be a 5 star experience. She always replied to my queries in an instant and reached out to me to make sure that our needs and expectations were met ... before our arrival. Great customer service from the beginning to end!! I ended up renting a car but Tracy even offered to have her husband to collect us from the train station!! My family of 5 slept very comfortably in this lovely and we'll appointed home. Having a sunny and comfortable outside space was a real bonus. There was plenty of hot water to go around and good water pressure throughout. Having a washing machine and dryer and an iron and ironing board available to us made our stay so much easier and more enjoyable ... we lacked nothing. Having the h