Following our week stay at Hazel Lodge and having returned home to receive the following message from our hosts
'' ( So disappointed in how you left our house. Wine stains in the sunroom that you triend to conceal with the lap blanket. Dirty hob and sink that you hadnt bothered to wipe down. I see no other way but to leave you a bad review. We are so disappointed in your conduct) ''
We were about to give a positive review regarding our stay as we very much enjoyed the area, seeing friends and family again after the several Covid 19 lockdowns and would have communicated the following points of improvement to the owners privately and directly however we reconsidered this when we received the above message from the owner.
Perhaps the house was vacant for a while considering the issues we encountered during our stay.
1. Window upstairs bedroom could not close properly causing a draft.
This was reported in the evening and was responded the next day, as it was a stormy night we had to move rooms.
2. The house was cold as the heating was not working, we thought it was on a timer, however it was not. The house manager fixed this on the 3rd of 4th day.
3.The overall cleanliness was not up to standard considering what you pay for the house. Eg, dead flies and wasps also live wasps upstairs in the bedrooms. Dust and dirt, sweet wrappers under the beds, sofa's, cushions and dead spiders.
4. The shower in the ensuite master bedroom; water not going down so standing in ankle deep water while showering. Also lots of brown/ black stains. Silicone should be replaced.
5. The kitchen cupboards doors, fingerprint marks and grease on the hob, backsplash and extreme grease on the extractor hood as well as no working lights when cooking. The lights were given to me on the Friday which I replaced myself( we left on Sunday)
6. Issues with the gas which was fixed within 2 days. We did however receive 100 cash from the house manager( Colie) for the inconvenience.
So taking all of the above points into consideration, and considering our own efforts to keep the house clean as we were staying with two small children, the cleaning fee that we paid and the patience that we showed facing the number of issues, we simply cannot accept the threat of a bad review by the host over one strawberry stain( Not wine) on a windowsill in a sun room that we barely used as it was just too cold to sit there.