We didn't have the chance to meet Bernard though he was always near his phone and gave fast replies, but we had a bad experience with heating during our stay in January. We felt that the house was rather cold and even it was worse inside our room. When we asked about the problem we were told that the heating was turned up and programmed, but the radiators were cold every time we checked, be it in the morning, in the afternoon or in the evening. We wondered if there might be another heating system but it didn't seem so. The only place where we could keep warm and comfortable was the bed.