First off, considering others’ experiences and Joan and Martin’s statuses as superhosts, I’m sure our stay was not the norm. But my wife and I had issues with the kitchen area not being clean when we arrived, a large number of sizeable spiders upstairs in the loft/bedroom area, no hot water for two days (the hosts were out of town), and a substantial leak in the ceiling from the upstairs bathroom that had resulted from showers we were able to take on our final night. After communicating the issues with the water and leak situation, Joan and Martin were very apologetic and stated they were contacting a plumber to resolve the leak issue. They also provided us with farm fresh eggs one morning, which was thoughtful. And their cat, Oscar, is very sweet. In short, I feel this experience was atypical of their history hosting others but there were a number of things that were difficult to excuse.