We were so excited about this trip but it was completely hindered with terrible customer service. Met a lovely girl at the ticket desk but unfortunately she gave us wrong information and sent us to the wrong queue. Now there was no signs for any boats so really you have to use your own imagination. Anyone we asked told us we were in the right spot. However eventually someone told us we were wrong and that the boat was on the far side and waiting on us. So we had to run to get it where who can only be described as the rudest man I've ever met, met us. My fiancee told him we were sent the wrong way when the man replied "the thing is everyone else got it right" he pulled the ticket out of my hand and told us to hurry on. Now don't get me wrong I can accept responsibility for us going wrong somewhere however his response and manner was horrific. Ruined my whole day and experience. Would never consider using this company again which is terrible as it was otherwise fine. There is no need for the rudeness especially from someone who I suspect deals with the public regularly. So disappointed