The house it’s self and the owners of the house were lovely and very helpful however we had significant issues with love Connemara cottages which rent out the house on behalf of the owners. They requested card details for a security deposit over the phone desperate to Airbnb which I believe is against the terms and conditions and offers no protection for the buyer. Our reservation was also cancelled with a days notice due to a supposed flood and we were offered two apartments nearby as an alternative which I agreed to and was told love Connemara cottages would organize and cover the difference in price from our original booking. I was then informed with only two hours until check in that they couldn’t offer the apartments and I would have to organize something else myself. Only after a long time on the phone explaining that they had assured me they would organize it did they agree to sort something out. I was then informed about half an hour later that the original booking could stab and we would not have to find an alternative as the flood issue had been resolved. I then was told by a friend of mine that her family had booked for the same time as us after we had, we also noticed there was no evidence of the flood which supposedly occurred so I believe that my booking wasn’t cancelled in order for them to take another one instead. Very unprofessional and very unfair