While I was there I didn't need to contact Paddy for anything but I did have to amend my stay before I got there and he was very prompt about getting back to me and getting the refund processed. I stayed in room 1 and the bed was very comfortable but I will say if you're a larger person I would recommend a different room because the ensuite was very tiny. Also if you're a light sleeper I wouldn't recommend that room, I'm a pretty heavy sleeper but I was still woken up a few times by the front door being slammed and people walking by on the street.