Kathleen was very gracious and very easy to communicate with. We unfortunately opted not to stay at her flat due to an unforeseen plumbing problem that she was experiencing in the building. Hey, these things happen. We were offered the flat at a discounted rate, but we felt more comfortable staying somewhere with full access to the plumbing. But like I said, Kathleen was nothing but gracious and kind. She also was very apologetic to us, which was greatly appreciated.