John was a quick and effective communicator, the property is spacious, well appointed and met expectations. However, our family visit was not without issues. Unfortunately, within 3 hours of arriving the oil for the heating run out, so, we were left without heat for two days. To our hosts credit we reported this to him (John was on holiday in the US) and he arranged for two heaters to be delivered. Unfortunately, one of the heaters was old and not electrically sound and this blew out the hot water emersion, so, we had no hot water either.
As a result, we had to spend almost all of our time out and about away from the house as it was to cold to spend any time in it.
The house is lovely and in a great setting, I actually think we were unlucky, I also think John did everything he could - but he was a long way from home and his responses limited because of this. A different time and a full tank of oil for the heating and this review would have been 100% positive.