•	A fabulous place, like a historical palace
•	very good price in a wonderful location
•	Super welcoming host, with a wide smile, full of positive energy
•	5-star intercontinental breakfast
•	Offered a welcoming coffee and snacks once arrived.
•	Provided an additional portable heater when we found the place is very cold.
•	weak wifi signal
•	To be a heritage and fantastic palace doesn’t mean an uncleaned place
•	Most probably the room untouched after the last guest, his hair and effects were everywhere
•	Seems who responsible for cleaning is not professional:
•	No shampoo and shower gel
•	Bathroom basket with no plastic bag
•	Bathroom not well cleaned
•	Hand towels were used before
•	Shower towels were bad smelled
•	The shower enclosure is not cleaned
•	Dust and hair are everywhere
•	Dark spider’s net behind the door and in corners
•	We changed the room because the duvet was dirty.

•	When I told him that I want to cancel because of the shortage of cleaning and I have a dust allergy, he said: you are not booking in a 5-star hotel, go there and pay 1000€, and no refund.
•	Water in the shower flowing very weak.
•	Room’ door is shallow; easy to hear other rooms tenants talking
•	I'm really shocked how come the cleaning rate is 4.9, I have proofs for all of my comments if needed.