Upon arranged arrival time the key was not available, left standing in the dark and cold for twenty minutes. The excuse was they had been in the UK. Steep steps to the room were in complete darkness and the light stayed off for the duration of that night after being promised it would be left on, this was extremely dangerous.
When we entered the room it smelled musty and was freezing, comparable to that of an outside garage. Nicky did apologize with a bottle of bubbly which was nice of her but at that stage it was too little too late. We then spent a freezing cold night, -2 outside. We had to contact Nicky in the morning to turn on the heating as the room didn't have any controls. The heating we were told is set to come on at 9 am which is far too late, she did however leave a heater in our room after that complaint.
Our advice would be to spend a little extra and go somewhere nice as it was very disappointing. We paid €181.91, which was overpriced.