Our family of 5 stayed for a week. Communication prior and during our stay was excellent, Helen always answered within minutes. We were welcomed by Helen who showed us around the house. The house is well equipped and everything worked. Our only minor complaint would be about cleanliness in the kitchen since some of the drawers especially the cutlery drawer were not as clean as one would expect. The ground floor which includes the kitchen/dining and sitting rooms contained every amenity we needed but lacked a bit in warmth, which could be easily remedied by some finishing touches to make the place feel more like a home. The washing machine worked well, but the spinning was very noisy.