Positives: great communication and helpful when we needed assistance to get heating going, easy self check-in (key in lockbox is a great system), large fluffy towels, free parking, black-out blinds.
Negatives: no space for luggage, very small bedrooms, not very clean (lots of cobwebs), many bugs coming in from under front door, very loud buzzing from fridge. The mattresses are not memory foam (as written in description).
Overall we were happy to have a place to sleep along our route but we didn't feel comfortable or relaxed because the entire space is very small and in my opinion it's not ideal for more than 2 adults. The couch/tv area is awkward because it's also the front entrance and it only fits 2 ppl.