Our initial contact with Eoin was very good and he gave us good instruction on how to find the place and where the switches were for the central heating etc. However when we arrived at the property we discovered that some sticky substance had been spilled all over the kitchen floor. We contacted Eoin as we couldn't find a mop and we didn't want to walk the mess all over the property. We were told that the mop was locked away by the cleaner and that she had to leave some product to soak in to sort out damage from the guests the night before and that he was in Cambodia so that it was difficult trying to contact the cleaner. We also discovered more of the same sticky mess all over the remote control. The floors in general were not cleaned properly. There was a Mc Donalds chip carton in the downstairs bedroom along with dust and hair. The carpet in the living room was pretty dirty and stained as was one of the chairs. There was mildew in the tiles in the bathroom and the toilet bowl was stained, nothing a bit of bleach wouldn't sort out, even some of the crockery was dirty. Frankly the whole place could do with a good clean. We told Eoin know that we were let down with the cleanliness of the property, to which he replied "I think there are more important issues that could be a let down on Christmas Eve". What he didn't appreciate was that this was supposed to be a Christmas treat for us and at a cost of £197 for the night we were left feeling very short changed!