Very easy to communicate with Susan. Easy to pick up keys and Susan came down with us to make sure we settled in. She had complimentary basics all in the fridge for us - bread, butter eggs and milk, plus her cookies! She gave us information on local pubs and restaurants. And there was a full size washer and dryer much appreciated for drying rain soaked ckothes! And the fabulous food at the Hungry Monk next door.