We never met Kate; however, her neice Jean was lovely and came by to check up on us a few times. We have stayed in a lot of airbnb places, and honestly, we were just not comfortable here. There was a comprehensive list of rules which just seemed odd to us - I understand having rules, however, we had to unplug all appliances when we left for the day and overnight (no charging laptops or cell phones), we had to take our garbage out or risk being charged (this was listed in the airbnb rules). We risked being charged a cleaning fee if we didn't remove the linens and return the apartment as we had found it (cleaning supplies were left for us). Needless to say, we just felt afraid to actually live in the space, and furiously cleaning toilets before we left the chalet just didn't leave us feeling relaxed. I guess I just feel that some of these amenities should just be provided and included in the cost of running an apartment on airbnb. The chalet however, was in a beautiful location, and the landcape was stunning. We were also left with travel books, which really helped us enjoy the surrounding area.