I was travelling to Bundoran with a group who were staying at a hotel in the town. As the hotel was booked out I booked a room with Ursula. As it transpired there was a bed free in the hotel when I arrived due to someone falling ill and I was able to stay with the rest of the group. Ursula was extremely understanding and accommodating of this and didn't mind me not staying. I can't thank her enough for her flexibility.