Alan was great! Easy communication. He let us explore the castle, and the grounds. Really cool cemetery on the property. The place is huge, and is an experience we are so glad we did not miss. Our room was clean, fresh towels, heated blankets, and a floor heater. The castle is old, and in disrepair in certain parts, but no dust, cobwebs, or creepy crawlers the entire time we were there. Cregg Castle has a good spirit :)