Unfortunately we were really let down by Abbeyglen Castle Hotel. The shower in our room did not work, it was a mere drizzle from one corner of the shower head. On top of that our door would not lock. I informed reception, showing them videos of the shower and lock. I said we cannot stay in this room- we need to be able to shower and lock our door. They told us they cannot change room as they are completely booked up. I explained that if they can fix our shower and lock, we are happy to stay. They continued to tell us they could not change our room. After realising I was adamant that we would not stay in this room, they managed to find us a room. They were clearly dishonest initially, telling us they were booked up. On walking to the town through the hotel grounds, we walked past their manholes overflowing with human waste. The manholes had been left open, with pipes running all over the path. No workers were there. Not only was this vile (human waste!), it was also dangerous for children. On checking out, we were then told we must pay another 108 euro as the room was booked for one person, not two. We showed them our air bnb booking, which showed both my name and my partner's. We made a genuine mistake on checking the box of how many guests, but didn't realise as it showed both our names and photos on guests coming. The staff clearly knew there was 2 of us from the beginning, as they dealt with both of us on numerous occasions. We refused to pay the extra- with the problems we had had, I felt the room and service wasn't worth what we had already paid. The manager refused to speak to us, instead communicated through the reception staff. Would not recommend or go back.