We were overall underwhelmed by our stay. STRONGLY ADVISE TO READ IN FULL
Pros: good location 5 mins walk to spanish arch, shop street etc, 4 double bedrooms therefore good for groups, table tennis table provided good entertainment, comfy couches, large TV.
CONS:
As we paid €2200 for 2 nights we had high expectations. Unfortunately there was several issues that we did not expect from “Luxury” accommodation.

The first issue encountered was that the TV did not work. It appeared to be connected to Netflix only. We contacted the company but the staff member was unable to help and was also unsure if we should have access to regular Tv. They said they would contact us again the following day. Given the current restrictions we wanted to spend more time in and enjoy the apartment and we did not have access to sky as advertised.
Secondly on our first morning we found a dirty plate in the kitchen. This is just completely unacceptable. We were all in agreement that the apartment was not cleaned to a high standard. In Covid times, this is concerning to say the least. There was thick dust noted behind the lockers in one of the bedrooms also. However given that accommodation services are being advertised during a pandemic then the fact that the apartment was clearly not maintained or cleaned to a high standard is just not good enough, and certainly not for the price.
Further issues included:
One of the double mattresses was described as “not fit for purpose” as it sinks significantly in the middle
The toaster is broken - you can only toast 2 slices at a time and not 4.
The hand towel rail in the bathroom was hanging loose.
Electric socket in one bedroom hanging loose from wall.
These issues shows that management are not maintaining the property to a high standard
For the price paid the accommodation was not as advertised and did not meet our expectations.
The day after check out we received an email from manangement and the issues above were highlighted. Management responded with a lengthy email apologising and describing that the staff were under extra pressure due to Covid (which we fully appreciate as all of us worked during the lockdown and similarly have had to hugely adapt and work harder), and also that previous guests had a party in the accommodation and had caused damage that they had not been able to fix in time. Management also suggested that we should have contacted them about every issue encountered but as we had already contacted them about the TV issue on the first night that was not fixed and we were a group of friends away for the weekend we did not feel like spending our time on the phone trying to get things fixed which should have been addressed prior to arrival.
Management then went on to offer a partial refund of 200 euro to apologise for inconvenience caused but ASKED US NOT TO LEAVE A REVIEW and they tried to assure us that issues would be fixed for future guests therefore future guests wouldn't need to know about the issues. We advised management that we would accept their token of partial refund however we would be leaving an honest review, which again we were asked not to leave. The refund offer was increased to 300euro. We were told that we would receive the refund after the 14 period to leave a review had expired and we had not left a review. As a group of friends who all book accommodation through different platforms and rely on customer reviews we all agreed that an accurate review should be left. We never asked the management company for a refund, we simply highlighted the poor service received. Furthermore, we felt that their offer of a partial refund was soured by the fact that this refund would come at the cost of an honest review.
I would not book accommodation with this company ever again, firstly due to poor value, maintenance and cleanliness of property, but also due to the management response to issues highlighted. There are plenty honest hardworking companies out there who would appreciate your custom in these challenging times.
Im sure management will again have an aggressive response to this review as I have seen them have aggressive responses to other negative reviews