I was not happy with my stay here;
The reasons are as follows;
1. The accommodation is a room only. Guests have no access to other facilities; this is made clear but it is not thought through. When I asked the host, if i would be ok to sit outside the bedroom in the living area, she said I could, but generally it is not the policy. The room has a bed and a bathroom. As there is no tv in the room or music, it is a room for sleeping in only. I didn’t mind this as I was happy to read. However later that evening circa 9pm ish, there was a resident of the house playing games with a laptop on. It was loud. As it was 9pm and Saturday, I didn’t want to be unfair in asking to turn it down and went out again. I came back at 10:45pm and it was still on and I asked him to turn it down and he did. I thought finally, I can rest after being up since 7am and driving to get to Galway.
After 11.30 guests from the room opposite got back, resulting in more conversation outside the room. They also continued to talk in their room. After about 20 mins it was finally quiet. About 3am and for about 30-45 mins, more noise with residents of the house moving around upstairs. Every sound from upstairs can be heard as it’s a wooden floor. It would be impossible to sleep as it’s loud.
I got to sleep at 5 and slept an hour or two. As I was away to rest and got little sleep, there was no way I was staying a second night. I knocked on the kitchen door at 9.20 and again at 11 to explain to the owner. I did not go upstairs as this would be inappropriate. I left a note explaining my situation with my number.
She called me about 12:30. I explained that the situation was not suited, that I did not sleep and as a result I could not stay another night. I asked if I could have a refund for the second night and she refused. This in my opinion is poor business practice. If she had offered even a partial refund it would have gone some way to resolve the situation. Instead I returned home lost a day and night of my time away. As really shame in a city I love and have a deep connection with. Finally I am still waiting for Airbnb customer service to reply to me now over 36 hours