I gave this property a low rating because even though I reserved for 6 nights, I could stay only for 1 night as the place was uncomfortably cold even with heat on full. I paid 1550 dollars and did not receive a refund of any portion of the payment. I also had to pay for alternative hotel accommodation after I left, and rearrange a family gathering.
I requested a date change that would result in less than half a full refund as a more than fair compromise but the host rejected that request.
More….
I checked in at 3:30 pm on Dec 19 (checkin time was after 3 pm). The outside temp was 39/40 Fahrenheit and the heat inside the house was turned OFF, and on a timer to go on at some point (didn’t know or have that information in advance).
When eventually i got the heat working, the house was still cold, even with a small fire in one of the rooms.
The property itself is lovely and very well equipped. Im sure it’s a great place to stay in Summer months.
When I let the host know my situation, the tone of her response was argumentative and defensive. She seemed annoyed that i didnt arrive earlier even though we had no meeting arranged, and her general response was that the house was adequately warm.
...overall a disappointing and costly experience.