Thank you for hosting us over the weekend, Kathleen. Starting off with the location provided, it is highly inaccurate as provided in Airbnb as Colin road stretches to a wide extent and lead us almost 2kms away initially, I would suggest updating it to reflect Londis or something more accurate.
As highlighted during my stay, there was absolutely no wifi coverage in my room provided. I had to stand in the lobby for using WiFi and even there it was slow. When I brought this up, Kathleen pointed out that there was an extender but neither of us knew the credentials to wifi extender which proved to be of no use in solving the wifi problem.
The room itself was well appointed and had all the necessary items. The sound insulation was not upto the point. As the BnB is right next to the road, the window not being insulated meant sound seeping in to the room and noises from the Londis below, and cars passing by didn't help the ambience in the room.
On the day of checkout, we highlighted that we would be late. We mentioned this in the morning and Kathleen graciously agreed to wait till 2PM. However, as unpredictable as travel is, we ended up running late and only reaching at 3PM to check out. When we reached the AirBnb we found our room open and our belongings lying in the hallway (this included laptops and everything else) which was unexpected. I wish Kathleen could've called us to give us a heads-up over phone call so that we could make alternate arrangements.
Overall, I would suggest resolving the wifi as it's part of the money that we have paid for the stay. Not being able to use it means pretty much not getting our money's worth. Please be more communicative before moving belongings of customers to the hallway where things can easily be stolen.