We arrived a bit early and parked before wandering into town. When we checked in we found the accommodations not to our standards. The shower stall needed a lot of work and the toilet was not flushing properly. The bedroom window latch was broken so we had to push the window in from the outside. While waiting for a reply from Kathleen as to how to turn on the heat, we were going to make tea. We opened the sugar canister and found it to be mixed with something brown. We immediately messaged Kathleen with this information, checked out and asked for a refund. Today is the eighth and no refund has been received.