Michael was friendly, but only gave us a half hour window to check in and didn't provide a lot of check in information in advance - we didn't know how to find parking until we were outside, double parked, for example. The apartment itself was very spare and the instructions on how to use the tv, etc. were also basic and incomplete. It was a fine space, mostly clean, but really had no personality at all. The location was central and good for walking to various spots, but don't expect a view of the waterfront. Probably wouldn't stay again.