I had booked the accommodation as i was doing the Quest Triathlon in Killarney. I had trained for 2 months for this event & had emailed the host twice on the lead up to the event with enquiries & got no response. The day before i was to travel the host rang me to tell me i had no booking with them, so i got my reference number & rang her back & she confirmed that i had got a booking & she had forgot to put it in the book. She was very argumentative & tried to blame me for some reason!!!!!!!!! It eventually transpired that her son was home & she gave my room to him. To me as a professional business you do not do this to your customers. She offered me my money back which was not acceptable for me as i was travelling for 4.5 hrs to killarney to do my triathlon. She eventually went & got me accommodation in another B&B around the corner for the weekend which i think was the least she could do & it worked well. If I was to give the host any advice it would be to honour your bookings as people plan there visits & depend on bookings also the last thing they need a day before travelling is that the accommodation is being cancelled.