The cottage was the perfect location for our family as it was down the street from my sister-in-law's house. It was comfortable, very cozy, warm and festive for Christmas. We loved the open floor plan in the kitchen to the living room, and the view of the outdoors. The coast is a short walk from the cottage, and overall, we loved being in the countryside surrounded by the cows. We also appreciated having extra COVID tests left for us to use.
Unfortunately, Hazel did not commit to AirBnB's Enhanced Clean policy. The kitchen was extremely dirty upon arrival - food was caked on the stove, food stains on the cabinets, the floor was dirty and sticky. We spent over an hour trying to deep clean the kitchen. Dishes in the cabinet were dirty. We were very disappointed by this.
Also, the communication about checking-in was not straightforward and I had to message Hazel twice to confirm our check-in and procedures, without receiving a response. I finally had to call her to find out what the process was for checking-in.
Going forward, I would advise that Hazel improve with her cleaning and communication skills. I would stay there again if these issues were addressed.