It's mostly a self-serve deal. The direction to find the chalet was clear and you entered the premises (unlocked) found everything by yourself. Frank did show up later to greet us. It is in a very pretty residential neighborhood and can walk (15 minutes) into town or the other way to the little ferry boat, recommended by Frank, to Garnish Island. (We found out later children paid only half price with the bigger boats operating from the town.) We liked the fact that it was a little cottage tugged away in the back to allow for privacy. WiFi worked decently well. Caution: the hot water heater for shower is erratic , and the temperature constantly changes from very hot to very cold.