Not a nice experience with regard to the host. The apartment itself is lovely, spacious, clean and right in the center of town. But the people who run it “The Rest” are so rude. To stay one night is €200 and then they also ask for a €200 deposit, I agreed to this, but assumed that I would pay the deposit on arrival. Instead, I get a phone call from a very abrupt and rude woman the day before check in, demanding I pay the deposit. When I explained I wasn’t comfortable paying so much money before we even saw the apartment, she laughed and said “fine you can travel out to salt hill to our offices to pay it in person”. I was shocked and disgusted in her manner. Obviously these guys know they will get lots of business, knowing the apartment is in the centre of Galway city but regardless, they have much to improve in terms of their customer service. Would not stay here again due to the attitude of the company.
Also, on arrival, there were multiple threatening notices about noise complaints, if any neighbour complained about noise, we would be kicked out immediately with no money back, even if it was in the middle of the night, if a key was lost then that cost a ridiculous amount as well, and a call out was €50. We felt we were walking on eggshells. This was heightened by the fact that the apartment walls and ceilings were thin, in the morning the people above us had a dog and I could hear it’s patter of footsteps on the floor. So I can imagine if there was any noise being made by us in the evening, the neighbours would hear and probably complain. I did not want to have a party in the property but I would have liked to be comfortable enough to have a drink with my boyfriend and the other couple staying with us. However we were so conscious of noise the entire time.
The Rest are not a group I would stay with again.