The house was OK. Looks like a single house from the photos but is surrounded by other houses. One house in particular had multiple large dogs, all secured in cages but these dogs were very noisy at all times of the day ahd night and were scary. They barked everything we left tye house and I was scared to let my dog out on her own.
The spiral staircase is pretty but very narrow and awkward to ascend/descend.
The heating system was difficult to use and either too hot or too cold.
I felt this house lacked a personal touch which we have become used to from other air bnbs.
It is very expensive for what we got and I didn't think it was worth it.
I never dealt with Lauren but our representative was fine to deal with but a bit unsympathetic to our concerns.