I did not meet Vincent, but Heather was really kind and friendly. Very helpful.
My room was very clean and the communal facilities seemed to be perfectly adequate with fridge space for your own supplies.
I would say that travellers without cars need to consider the frequency of public transport very carefully. I would return, but only with a car.
Food in the Cloverfox restaurant was great and there is a good shop in village if you want to cook your own. Overall great value, and welcoming.