The host was very nice and responded fairly quickly to any inquaries I had. Check in was seemless and the key code worked. Even though the room was non smoking, since i had to keep my window open for air circulation, I got wafts of cigarette smoke from the staff taking a break right in front of the window, I could also very clearly hear their conversations. I also couldnt get the radiator or the towel rack to turn on in the mornings making it very difficult to get the day going. The place was very loud on the Thursday, Friday, and Saturday nights until about 4am. They provide foam ear plugs but you can certainly still feel the bass. When the noise wasnt coming from below it was coming from the men next door. I sont think they were being overly loud, just the depth of their voices carried. If you're just looking for a place to stay after a late night out in Galway it would be good but if you're not into the night life, sensitive to smoke, easily chilled, or a light sleeper I wouldn't recomend.