As a fair and reasonable guest- I will start this review on a positive.
A) The house is in a good location - about 20 mins for Killarney. Perfect if you were looking for a quiet family holiday away from the noise and bustle like ourselves
B) The house is a decent size for larger groups with adequate parking
We were eagerly looking forward to our stay at the house but we're sadly left disappointed from arrival.
The downside of our stay:
A) The house was presented to us in a very poorly cleaned condition and there was no electricity when we arrived. We had to clean the house ourselves on the afternoon we arrived
B) We foolishly overlooked broken items in the house upon our arrival ( see tips to future guests below to protect them from similar experience) - we ended up having to cover damages not caused during our stay!!
C) No host or house manager meet or greet
D) The responsiveness and action of the host was disappointing and detrimental to our overall experience not only of staying in this house, but to using AirBnB going forward.
E) Unannounced visit from a lawn cutter during children at play
Rather than dwell on the above, the main point of this review is to share the below tips to future guests considering staying or having booked a future stay at this residence:
1. Upon arrival insist that the host or house manager is present
2. Complete a snaglist immediately of any broken or damaged items upon arrival ( down to a granular level incl. crockery/ glassware) - take pictures of all items
3. Report all items immediately to the host directly via Airbnb ( rather than via mobile number provided)
4. Raise any other unsatisfactory items/issues immediately again via Airbnb portal - take pictures of all items
5. Ensure that the host communicates (in writing) detailed and specific expectations of house maintenance during stay, and expected cleaning tasks that are required during your stay and upon leaving
6. Take Detailed Pictures of All Rooms before you leave the premises ( down to granular level)
7. Ensure the host/ house manager is present upon check out and that they are satisfied with the standard of house upon check out ( in writing)