We stayed here for 4 nights. 2 adults and 2 children. The place is beautiful and can honestly say the photos don't do it justice. Fabulous location. Warm cosy house. Very well equipped and spotlessly clean. We did not meet Helen but we didn't feel we needed to. The information pack that was left was above and beyond helpful with everything you needed to know in it and she's only a phone call away. We had a 1 year old and a 3 year old. Who both loved the place. The only thing I'd say is it's not particularly geared up for infants. No travel cot or high chair provided, no bath just shower and lots of lovely ornaments that a baby would love to get there hands on but we knew this before booking so wasn't an issue just it might be for other guests. Also stairs are very slippery with socks on. All in all we loved this little cottage. A real gem of a place and would definately 100% go back.