I had problems with my home for second week in a row and needed somewhere to stay at short notice. I booked online, and Michelle contacted me immediately and arranged for me to arrive within 90 mins from that time. She was there to welcome me, very kind, listening to my ramblings about our home, and then allowed me as much privacy as I needed, but available if i needed anything. She checked in on me a couple of times by messenger to check all was well. Lovely cottage.