Our flight was completely cancelled last minute and we could only stay 1 night of the 2 expected. It was outside of the 100% refund window, but he refunded us 1 night. It's and adorable place and experience. Don't hesitate to stay in the winter as well as the heater can get quite hot and it's perfect with the cold weather. We loved being up on the hill and walking down and up to the city. thank you for everything Richard!!