I am not a person to ever leave a bad review, or review in general but I felt this review was necessary.
Firstly, I had an unexpected death in the family and shock illness diagnosis in the family at the same time. I reached out to Hilary to let her know that I had a family emergency and will not be able to attend the Airbnb. I thought under the circumstances the host would be considerate since this was out of my control, and I had let the host know 10 days in advance. I appealed for a full refund, but the host declined this, to be honest I did not care about the money, but I found this very inconsiderate.
After discussing this with my Girlfriend, (Who's Grandmother's 90th was on the weekend of the stay) I asked her to go and stay in the Airbnb, and to bring her cousin for company.
On arrival, Hilary let my Girlfriend into the apartment. Once in the apartment, she could smell a bad odour and the shower door was dirty.
My Girlfriend then noticed that there had been only 1 towel each for a 3-night stay, she asked Hilary if there were more towels put felt like it was an inconvenience.
She got an uneasy feeling and didn't feel so welcomed and felt perhaps this was after we tried to appeal the refund for the stay.
After discussing with her family regarding the uneasy feeling she decided to sleep in her grandmother’s residency instead on a couch.
When my girlfriend handed back the key to Hilary, Hilary snatched the key from my girlfriend’s hand after my girlfriend’s aunt confronted Hilary for not being considerate under the circumstances.
I am extremely disappointed that someone could be this cold in such a hard time for the family.
In the future I would hope you will be more considerate as you do not know what people are going through at the time.
We know we will not receive a refund, despite not staying in the residency but i wanted to give heads up to future bookers of this accommodation.
Very disappointed frequent Airbnb user.