I'd like to start off with the positives about my stay at this holiday home. The View! I can't say anymore than it's just spectacular. I stayed here for three nights with my family including my elderly mother. The location to the town, with it's fabulous array of pubs and restaurants is second to none. We found parking to be great, right outside the house. The house is quaint and full of charm.
But with some attention to detail could be so much better. Unfortunately there were far more negatives than positives. We arrived on Friday evening at around 5 pm. We opened the door and to be honest, were appalled by the filth and dirt that awaited us. On the Airbnb website and also in the information booklet provided, it is stated that this being an old property, dust falls from the porous walls and no matter how much cleaning is done, this cannot be helped. I was prepared for that. What I wasn't prepared for was the rest. There is absolutely no excuse for bad cleaning.......
I have used Airbnb in the past and am not the type of person to complain easily but I have never seen any property so dirty and unclean. There was food still on the bar stools. There is a button backed leather couch in the living room and each and every buttonhole was caked with dirt and dust. Bathrooms were absolutely filthy with showers black with dirt and mould. Kitchen not very well equipped with the very basics provided. The microwave is completely corroded and needs immediate replacement. I have never needed to come into a rental property before and had to clean on arrival. The final straw was finding used contact lenses stuck on the top of the bedside locker in my mother's bedroom. We contacted the management company who sent a cleaner straight away. The cleaner arrived at 6.15 pm and we vacated the house to give her time to clean as there was so much to do. (Not the ideal start after. 4 hr drive ) She said she would call when she was finished which she did @ 9.45pm and also said that she didn’t get to do the floors but could return the next day. We told her to leave it as that's another day of our short stay ruined.
I think it speaks volumes that she needed to spend so long cleaning. I sent many photos to Airbnb and the management company. The management company themselves said they were “appalled at the condition we found the house in”. They did act promptly but there was so much to do, that it ruined the first night of our 3 night stay. This property could be amazing but needs a thorough clean, from top to bottom. It was such a shame that it was presented in such bad condition and certainly not worthy of its 5 star reviews . The views and location are certainly 5 star. I hope the owners and the management company take this onboard because as it is, I couldn't recommend this house to anyone especially people who suffer from allergies or respiratory problems as with mould spores , cobwebs dead flies and dust everywhere it is a very unhealthy place to stay.