Geraldine was very helpful since the beggining. We had a delay and we arrived an hour later than scheduled but she had no problem in attending us. The room is small but cozy. The beds are comfortable and the bathroom is very clean. Definetely the best thing is the location, just a 2 min walk to Eyre Square and very close to Lidl. I would reccommend a 100% to stay here if you are around Galway, especially if you are young/student.