From check in to check out, we had a poor experience with “The Rest”. First, our host was unaccommodating, inflexible, and communicated poorly during check in; leaving our group marinating in the raining streets of Galway while awaiting a response. After soaking in the streets, we wanted to utilize the washer/dryer in the unit. It seemed like a great idea at first, it was not. The machine malfunctioned during the wash cycle, engaged the door lock, and trapped the clothes in the machine. Upon calling the emergency number, we were told there was nothing that could be done at the moment, someone will be sent in the morning. Since we did not plan our vacation around this error, we went about our plans the next day, assuming a competent host would resolve the issue while we were away. Nope. The clothes were still imprisoned upon our return in the afternoon. We then spent 3 hours waiting on a response from the host and for the issue to be resolved. I would not recommend staying here at all.