The apartment was in a perfect location and was good value for money. However, Laura was incredibly unresponsive and ignored four of my messages asking for check in details about the apartment. I was not told a check in time or any details about the address of the apartment by Laura until three hours before my arrival in Galway City. My previous messages were all ignored.
To get in contact with anyone regarding the apartment, I rang the number attached to the account four days before travel and was then further passed on to another employee of Laura's who was kind enough to actually answer my questions about the property. I still did not hear from Laura herself until the morning of arrival.
The apartment itself was nice. It however cannot sleep twelve guests as you are unable to use two of the sofa beds due to space issues in the apartment. At best, the apartment could sleep ten people and I find the advertisement of a twelve person stay to be misleading. The shower in the main bathroom also did not work properly and so all nine of us had to use the shower in the ensuite. Which, as you can imagine, was not ideal.
Overall, we did have an enjoyable stay in the apartment but I found that the silence from the host to be unfortunate and not what I had expected. The apartment itself is nice but has some fundamental issues - it certainly cannot fit twelve guests. I think anyone who wishes to book in future should be aware of that.