We travelled to Kenmare for a wedding as a group and there were several positives about our stay at Hawthorne House:
+ Great location in the centre of town
+ Good size with a large kitchen and living room, en-suite bathroom off each bedroom
+ Good value for money particularly for Kenmare
+ Mary helped find rooms for additional guests in her guesthouse on the same property, which were clean with fresh towels each day
Unfortunately we also encountered some difficulties:
- Mary was not a great communicator and unfortunately she made a few ignorant comments which naturally offended the group
- At 9:30am on checkout day (checkout being at 11am), Mary showed up at the door and demanded that we leave in the next 30 minutes due to her lack of staff - there was no prior warning and had we been informed that we needed to leave early the day before, we would have been happy to
- There were issues with hot water in the guesthouse which Mary refused to acknowledge
- There was a sulphuric smell in the house that despite ventilation did not go away