Charles was helpful from the very start. His instructions for finding home were accurate and precise. Making our lives so much easier at the end of a long day of driving. We loved the house and enjoyed all the family touches. This made us very comfortable here. Loved the donkeys and the woodland walk. Charles was always available if needed but was unobtrusive at the same time. An ideal situation for exploring the area. We would have no hesitation in recommending this place to anyone. Really great.