I went to Galway for my mother's funeral, 1 day before leaving was informed the place had a 'leak' and could switch me but from a 3 bed to a 2 bed home, I had little choice. We didn't have WiFi access until the 3rd day. The backyard/courtyard was locked when asked Malcolm he said the last tenant took it (no master or 2nd key or access to a locksmith?). And when we arrived the washer was running, stuffed full, we asked Malcolm about it twice he said he would be over but never followed through. I did stop by the place that I originally picked to find it was occupied.