I couldn't fault the communication and check in service at Scott and Elizabeth's place however the caravan is quite damp and the smell can become strong if closed for a long period of time. My biggest complaint however is the outdoor bath area.. definitely do not expect to get the area that is pictured on their listing. the bath is a old small painted black bath with a shower above to fill it.. unable to fit more than 1 person in.. the water pistols were a good touch though. All in all, the stay was ok.. we had our dog who enjoyed the huge grassed area to play all day long!