I didn't get a chance to meet Ursula since she was away. But Charlie is super nice and helpful. The room is cozy and bed is comfortable. Even though the house is a bit out of city it's not a problem. You can walk for about 20min and hop on a bus, or you can walk all the way to the city centre, what takes about 50min, or you can book a taxi. I felt really good and welcomed at their house and would recommend it to anyone to stay there.