Frieda was very responsive. We had a few issues and she was right on them. I would suggest bringing an eye mask because there's construction behind the apartment which is quiet but quite bright. Also, we had some issues with lack of hot water and Freida responded and said it was going to be fixed before anyone else came. I would not recommend this apartment for anyone with mobility issues as there are steps between bedrooms and bathroom. Overall, it worked for me and my son. The location was convenient for walking and there was a bus right on the corner if you weren't into walking.