We stayed here as a group with young kids. Rachel was excellent at communicating - checking in and out was a breeze, she provided info for local sites and restaurants. She even let us check in a little early and check out a little later which was so helpful. The house was spotless and so spacious, even has a playroom with toys for the kids. The only thing is the swings and slide in the garden are very old and possibly a little unsafe for young kids to play on.