Timely communication and quick response to all our questions. We loved this home! It was cozy AND spacious, perfect for 4 adults and 2 children. My son loved staying in the loft and my daughter enjoyed her own little room with her own bathroom! The cottage is built well so sound doesn't carry--perfect for housing different ages together. The kitchen was well stocked so we could cook and make coffee and we were thankful for the washer AND dryer. They had a different cleaner and though the place was spotless, there were a few things missing like toilet paper, a sheet, towels, garbage bags. Once I was able to get through to Daniel, we got everything we needed--even a repair to the wifi. He was very prompt. Despite these few details, we LOVED staying here. It was very family friendly and I'm sure those things don't get forgotten often.