Karen definitely made us feel welcome, arranging a reservation at the best local restaurant, and ensuring we were welcomed when we arrived. As for the accommodation... well... what can I say? It's an honest to goodness castle - we couldn't have enjoyed it more! Karen gave us a tour and hooked us up with a great continental breakfast... including fresh golden raspberries from the castle garden. It's an amazing place, and we felt really lucky to be able to stay in such an iconic location. Will definitely be back!