Darina was very responsive from the beginning of the booking process. She provided accurate directions to get us there. The key was available and easily accessible right away outside and allowed us to gain access right away. It would have been nice if she had stopped by at some point to greet us and let us know anything about the apartment we should know. It was a spacious apartment with a separate comfy living room and great bathroom downstairs. There was a bed and a pull out sofa upstairs in the bedroom which were comfortable. We did struggle with keeping the temperature regulated in the apartment, which may have been able to be resolved with someone letting us know at the beginning. Additionally, as we were traveling internationally and did not have a phone, wifi access was pertinent; however, the wifi was very unreliable and only allowed for one person to connect at a time for only a couple minutes.