House is easy to find and spotlessly clean, but on arrival we found windows open and the house cold and beds damp, we followed instructions for the heating but after an hour the house was still freezing....I tried to contact the host numerous times with no response...after further inspection we found the oil tank to be empty so it was impossible for the boiler to fire, at this point we made contact with Air B&B as the house was so cold we could see our breaths...we had no choice but leave and try and find alternative accommodation as it would have been foolish to stay in such conditions. The host did make contact later that night and said she was told her oil tank had been filled that day... regardless of the oil company letting her down the house hadn't been heated prior to our arrival and quite disappointing considering the time of year and numerous weather warnings. Lesson to be taken for future trips read the reviews...this is not the first instance of a lack of heating oil.