Maureen was easy to reach, very helpful and friendly right from the start. Overall the stay was pleasant but I would say the accommodation may not be suitable for a comfortable stay of a family of 4. Some more of the basic amenities would have been helpful to have at arrival. Saying that, Maureen was always happy to accommodate for anything missing. The heating noise during the night was an issue in the downstairs bedroom, hence we always just left it off at night. The upstairs bedroom is completely open which meant open to light and noise coming from downstairs. The bathroom sink and tab were extremely small and difficult to use. Even thought it was stated, we all felt that having a dishwasher would have been extremely useful with 4 guests.