Very disappointed with the hosts overall approach, when I booked I asked if it would be possible to arrive a little earlier (1hr) but this wasn't possible - no explanation was given even though there were no clients leaving on our arrival day.
When I highlighted to the host 24hrs before our booking that my partner had a difficult family issue (her father was unwell)l and we may not be able to attend there was no flexibility around changing the date or any options given. It seems that even though there was no cost to the host they got their money and now the host is not responding to my recent messages.
Very disappointed, just hope you don't need to make any changes to your booking. because you will lose your money and then they will ignore your messages.