We faced the issue that the hotel was overbooked and we received confirmation anyways. Unfortunately, we only discovered this issue late in the evening when we arrived.
As we couldn't stay there, the receptionist put in a lot of effort to find a new place for us.
Overall, the overbooking and sending a confirmation nevertheless was a bad experience and not acceptable. However, they made an effort to provide us a good solution. The apartment they searched for us was overall alright.
Makes it 3 out 5 stars..