We were unlucky to have a bad experience with Elizabeth. We had booked in for 3 nights, we mistakenly taken the wrong apartment, Elizabeth was away, we were told the keys were in the door, which they were - we meet the husband when we arrived and again on the 2nd and 3rd day and nothing was said by him. We had many friendly conversations with him, until we received a call from Elizabeth, who was extremely rude and told us that we deliberately took the wrong apartment and to get back straight away and vacate it. Now when I say rude I mean rude. She ruined our holiday.