We were very disappointed. First, we didn't realize we were actually booking with a local hotel that owns/manages the unit. Upon check-in we were asked to complete and sign all of this other paperwork with a list of possible fees that could be levied. I thought what is included in the AirBnB listing should have been complete. Then they switched our unit from #5 to #4. The 1st floor toilet didn't work, but they had someone there to fix it that same night - which was great. We had an early check-out, and only 2 of the 5 of us could take a shower because the shower head wouldn't stay connected. They tried to get in to fix it, but we had no time left and thought we needed to be out be 10am... I guess they tried to handle things, but it was not a positive experience overall. Getting everyone through a hot shower in the morning is a deal breaker...