six of us stayed for two nights and from start to finish we had no issues. communication was excellent from day of booking to day of leaving. welcome pack explains everything that you may need to know with heating or water etc which we didn't need to adjust at all. the house is very well heated and we didn't run out of hot water even with 6 ladies using the showers lol. tea coffee sugar was all there waiting to be used, shampoo, conditioner and shower gels in each of bathrooms. extra blankets for extra cosiness, plenty of towels at hand, you really do feel at home here. taxi service is quick and efficient. shopping centre down the road, filling centre across the road. traffic is so busy in Galway and I liked that we weren't exactly in the centre but not too far out of it either. a fantastic stay and I would recommend this place to anyone thinking about their next visit to Galway. 5 stars with thanks