The lack of empathy and respect for the guests from the host was degrading. Upon checking in, I noticed that an amenity (oven) was not functioning as described. I contacted the host who said she might be able to send someone in after the weekend; not ideal, but acceptable. I also expressed my discomfort with the cleaning condition of the apartment, along with photo evidence– the host then became very aggressive. I mentioned issues such as cobwebs, wet dishes, no trash bag, dirty carpets and kitchen floors, and unclean oven grill residues. The next morning before vacating the stay, I also noticed additional cobwebs in the living space, as well holes in the rotting wood of the windowframes. Niamh was unwilling to provide a cleaning fee refund or additional support, and told me that "You can find somewhere else if you’re not happy". When I did just that, Niamh refused to provide a refund until airbnb sided with me; my case agent even commented on her aggression via call. Please be aware.