Excellent communication and always a quick response which was very much appreciated as we were always on a time schedule. Having a separate washer and dryer was a huge bonus, especially for a group of 7. Douglas always had good info on what was going on locally and was happy to answer all of our questions. The home is spacious with a great kitchen where we all started the day together and a great lounge for unwinding in the evening. I would highly recommend this home.