Unfortunately, we did not get to stay at Lorraine/Kyle's place. When we arrived we found the apartment but were unable to access as the door code did not work. We emailed and called the contact listing and waited nearby for a response at Cupan Tea (lovely place definitely recommend). Kyle responded within the hour but was unable to enter the unit as well due to the electronic door lock being broken and that he did not have a key to access his unit (a bit odd). We were taken to a nearby accommodation that had a very dark entrance through an alley covered in garbage and asked to wait there while he tried to sort out the lock situation. The apartment was quite cold but had WiFi which was a plus. It was not a great introduction to Galway and we wasted many hours waiting for an update. We finally called Kyle who let us know we would not be able to enter the accommodation that night but he was hopeful for the next morning. He offered we could stay in this other accommodation and he would refund us the difference but it was of much lower quality. We stated we would prefer to stay in a hotel as we did not feel comfortable as women travelling alone going through the entrance at night. He then offered we could stay free of charge (odd this was not offered before) but we declined. It was quite nice of him to offer us a lift to our hotel although he did arrive in changed clothes with his own food which made us feel a bit put-off as we had just waited with our coats on for hours in this apartment as he was "fixing" the situation. He did have recommendations for dinner which was appreciated. We did not hear an update from Kyle the next day by check out time so had to book again into the hotel. We eventually heard from him that the accommodation was still not accessible and offered an alternative accommodation but we had booked into the hotel for another night so had to part ways. I am sure this is a lovely apartment and was in a great location but I would be hesitant at booking an AirBnB again due to this experience. We also think as "SuperHosts" it would be important to be better at accommodating your guests when unforeseen circumstances arise. We were very excited to stay at this accommodation based on reviews and are hopeful no one will have a similar experience.