Long story short, my wife and I have done quite a few airbnbs throughout Europe the last several years and this was the worst. The host (agency?) gave conflicting instructions as to check in. The name/info he gave us was not what turned out to be the case. So when our international flight was fifteen minutes late, we sent a message (apparently to the wrong person). Somehow this set off a chain of hijinks whereby we were let into the apartment an hour late. When I called Titi to tell him how unprofessional this was, I was scolded that he had fifteen apartments and who was I to question him. I think he expected my sympathy as to the number of apartments (a problem I would sorely love to have). This then morphed to his telling us we contacted the 'wrong' person. When I asked him to check his instructions he said that this was irrelevant as 'they' were a 'team'. Finally when we requested an extra key (four of us staying, and four fire-locked doors between apartment and exit), we were told no. Ahhh, and the last tidbit, Titi requests that you don't mention airbnb and lay low as neighbors might ask questions. Lesson learned, stick with real hosts who actually have a stake in what they do, and leave the Titis (and their too many flats to count) behind.