We did not stay in the Sun Room; we were moved into the Boat Room due to issues with the heating. The condition of our room was satisfactory; the room was clean, tidy and comfortable. However, we stayed in December and appeared to be the only guests. The restaurant was closed, the host was absent and unresponsive, and the BnB was barely operational. We felt that the Phoenix was unprepared to host us; we had trouble checking in, we were not shown around the premises, told how to use the kitchen, or where the light switches for the dining room and kitchen were. While I'm sure that we would have had a more positive experience in the summer when the BnB and restaurant were operational, I would have appreciated Lorna being more transparent about the functionality of the BnB before we stayed. Overall, we're grateful that Lorna matched the price of the wagon which we originally requested to stay in, and that we were able to use the kitchen. The location was lovely, great for Dingle Peninsula.