I had to wait for an hour before receiving keys to the lodge. Thankfully it was a very nice sunny day and I was fine to have a coffee and wait - under the circumstances a nice touch would have been to have offered me a complementary coffee at the tearooms given how long I had to wait. The lodge was very sweet and very clean and comfortable. However the neighbours started sorting drinks bottles and making major noise for about 45 minutes from 8.15 on Sunday morning which woke us up...given our rural location that wasn't expected and was a shame! I realise this might be out of your control but it would be worth alerting the neighbours to the fact that the cottage is in use so they might wait until later on Sundays to do the bottle sorting! it was right outside the bedroom window.