Zoe's initial communication was chatty and friendly, she said she would have apple pie waiting for me.
She also tole me she was not taking guests in the house because of covid and offered me an apartment in the grounds instead of the room I had booked. I accepted.
She phoned me about an hour before my arrival time, reiterating that there would be apple pie waiting for me.........little did I know that the apple pie was to be a distraction of the inadequacy of the "apartment" (which turned out to be a conversion of a small garage!)
On arrival I was tired (an elderly lady in my late 70s) and hungry. I was VERY disappointed with the accommodation offered.
Eventually I told her how miserable I felt and she said she would arrange and pay for a local BnB to accommodate me, and she did. She also drove me to the BnB selected.
I would suggest that she change the accommodation information she already has on AirBnB and say how it truly is.