This was a camping park so much more informal than staying in someones home, but there was someone at the office desk. The facilities were just as described and the tent looked just like the pictures. I think we would have loved the tent except for how cold it was. We had to huddle under two comforters to remain warm. We did ask about a bigger heater but was told th tents were not wired for bigger ones. The area is amazing and the tents were great just very cold at night.