Terrible, horrible experience; will never want to encounter such an unkind person like Kathryn ever again. We originally thought that she’s just a strict person - to be fair we were at fault for being late and making a wrong booking for our number of pax. We tried our best to communicate these errors and our apologies but Kathryn only got defensive, rude, aggressive and unreasonable. Rude - teaching 4 grown women how to work a flush, was that sarcasm or racism? Slamming doors left and right when a dispute came up; wasn’t it your rule to be silent at night? Defensive & unreasonable - her listing is clearly listed as “Moderate Cancellation policy”, despite showing the black & white wordings on the app to her, when we tried to cancel, she refused to adhere to it and left us hanging to call airbnb. Aggressive & unkind - so we made a wrong booking for 3 pax but we showed up as 4. We thought she was kind enough to allow 1 more person to stay with an additional cash payment agreement. However when we informed her that we will cancel the next 2 nights in consideration of space constraints, she turned around and wanted to kick our 4th friend out immediately. Bare in mind this was almost 9pm; not too nice are we? The dispute then continued about the refund and she started to attack us as cheating her of her money. Hello, have you read your own cancellation policy? Kathryn YOU are the person that is cheating us of our money.
To all those browsing, I urge you to think twice about booking here. You can read her pass reviews as host and mine as a traveller - you decide for yourself.