This was the WORST experience we’ve ever had at any place we’ve ever stayed in our lives. It started at 9:35am with pounding on our door. It was Maria yelling, “It's 20 till, it's 20 till.” My husband opened the door and explained that we were just heading down. Maria angrily repeated “it’s 20 till” and hurried down the stairs. I walked into the kitchen and looked at my phone. I was six minutes late for breakfast and for that she began berating me while I sat at the table holding my baby. “It’s 20 till, 20 till. 9:30 is 9:30.” She then yelled that we had made her late for something. The day before she said we could have breakfast whenever we’d like. I began to tell her not to bother making us breakfast, but before I could speak, she exclaimed that we had caused her problems the day before. Apparently, we “made them wait all day for us.” This made no sense to me. I had sent two emails regarding our arrival time. The first went unanswered, and to the second, she responded that we shouldn’t worry about the time: she would be home all evening. When I mentioned this, she refused to look at the email chain and called me a liar. Her next complaint was that she had been waiting in the kitchen since 7:00 (her husband woke her up early, no clue how this was our fault). Next, she started ranting that we had taken the more expensive room. “I don’t take advantage of people like you do. We are not like you.” When we arrived she told her husband to show us two rooms and said to pick whichever we preferred without mentioning a price differential. When reminded of this, she started repeating “I’m running a business. I’ve been in business for 25 years.” She punctuated this with “I’m not your slave, I don’t need your money.” Where this was all coming from, I don’t know. Regardless, it seemed clear that she didn’t want us there, so I asked if we should leave and find another place (we’d booked 2 nights). She said that she wasn’t asking us to leave and then demanded “Do you want your breakfast or don’t you?” Since she had already prepared it we said yes, but I told her not to worry about breakfast tomorrow. When we returned to the room, we saw missed messages from Airbnb. They said our host wouldn’t allow us to stay for the second night: We had to immediately pack up and leave. It was the middle of winter and we were sent into the street with a 10-month old baby
At the end of describing our experience to Airbnb they offered to refund our money for the nightmare at Maria’s, pay for our stay at another place, and comp our dinner that evening. Though Airbnb was great, the compensation wasn’t worth a ruined day and dealing with a mean and sick woman’s wrath.