My husband and I took my parents on a road trip and we stayed at Jack's place for an overnight stay. The house was centrally located but also in a quiet area, which was nice. We had some issues with the space heaters in the room as two were not working, as well as the towel heater in the bathroom. Jack sent someone to check it out immediately. Although it wasn't resolved eventually, it didn't impact our stay other than the annoyance. We were comfortable during the stay.