There was no heating working in the house when I arrived and as it's an old type house it was very cold. I could give a good review if I felt that Kathleen took on board the problem and stress this led to but she somehow felt she addressed the problem and as a guest I was very upset by my experience and asked her to consider good hospitality by adjusting the rent for inconvenience caused, she responded she did everything she could. Well I was left feeling deflated and disappointed with my stay. I stayed on my own for the first night as my sister and hubby did not come with my elderly mum who would have a problem with the cold house. The plumber was in the house fixing the heating the following day, no notice given. Kathleen disappointed me with her lack of care towards my upset over these issues.