There was some miscommunication in the beginning on when to arrive. The instructions say to come after 3pm but around 9:30pm the night before they asked us to come before 3pm. So we changed our schedule around to accommodate and let them know that afternoon that we would be there just before 3pm and then the room wasn't ready. We only had to wait about 15 min but the inconvenience of changing our schedule around for it was irritating. We messaged them about getting some instructions for checking out with no response so we weren't sure what was expected when leaving. Other than these minor inconveniences the place was nice and they were very kind.