Communication with Brian was excellent the whole way through. He was unable to meet us when we arrived, which was not an issue strategically. The cottage was as pictured and was great for our family of four. Only a few minor issues: the breakfast care package on arrival was not as described in the email from Brian. This may have been due to the fact that Brian was not there. There were only 2 eggs for our family in the carton that held 6. The milk was out of date and was spoiled, and no bread. We had our own provisions, so was not a huge issue, but may have been for some, as there is not a grocery walking distance. Wi-fi was spotty with more than one device connected. There was a map of the area on the table which was helpful.