Betty was a good communicator and prompt. Also helpful in her communication so it was a surprise to find the accommodation a very 'uncared for' experience.
All the basics were missing :- no milk in fridge (or anywhere), no salt, butter, sugar or even a tea towel to wipe dishes we washed. Only one bath towel for two people. The home was cold and we couldn't make the heating come on - it was only on in the one room we weren't using. The house smelt vaguely of mould. The toilet seat kept sliding to the side... generally the place (and we) felt uncared for.
After driving for 10 hours to get there it would have been wonderful, wonderful to have been able to have had a cup of tea. An open container of OJ in the fridge seemed most unhygenic. It was a very disappointing experience. Suprsing since Betty was such a good communicator.