My experience with Airbnb was extremely frustrating. I wrote about my cancelled Airbnb in Dublin but received a response that indicated that Airbnb had not received it. I wrote a description of my experience with the host - who never responded at all. His/her only response to my cancellation was to remind me where the key to the room was located. There was no mention on whether the money I paid would or could be at least partially reimbursed.