Issues with the process:
1. A week before they reached out stating the place we rented was damaged and you would have to move us and would send over more details of where we would be moved to. This email was never sent and we had to call while on holidays to follow up, Upon follow up the person who answered the phone didn’t really know what was going on and kept asking for the information that they had sent us previously which we never received. We were asking for details about the place they were moving us to like: rooms and washrooms as we needed to confirm that it could sleep 6. We were told they couldn’t guarantee the amount of washrooms and it could either be 1 or 2 . The person we spoke with said she would call back in ten minutes to confirm the details and never did. Hours later we received an email with pictures.
2. We had no choice whatsoever where we were moving to do to the short notice. We selected the original place because of the location and we that it would sleep 6 and have 2 washrooms.
Issues with the stay:
1. The hot water tank would run out in less then 10 minutes of shower use. This was an issues as we had 6 people staying and that literally would allow 1-2 people to shower max. This hot water tank is also extremely loud and runs through out the night.
2. There was no blow dryer in my the unit.
3. The pull out sofa was very small and the 2 people sleeping on it could barley cover them selves with the blanket.
4. The 2 people sleeping on the sofa had issues with what is believed to be small spiders. 1 person had multiple bites on their leg and the other person found numerous small spiders in their hair.
The way they “rectified” the situation was giving as a transfer from the airport. Which is worth $30. This was not an acceptable credit.