It was my first time staying/their first time hosting, and I have to say I'm over the moon. They went out of their way to make the experience great. We weren't actually in the flat a lot but it was super comfy, really well-heated, and really big. They provide everything you need, even toiletries, and 'checking' in and out was really easy. The addition of an iPhone that we could take out to use as a hotspot (meaning we had internet everywhere) was the icing on the cake. Would recommend wholeheartedly.