We were sent a helpful detailed check in email. We stayed for 2 nights but did not meet or speak to our host. Due to ferry times we had to have a late check in (10pm) and so our host's friend met us and gave us a key, this went very smoothly. The flat is on a busy road and the bedroom is very noisy even with the windows closed. The flat is rather tired and not as clean as it could be. The two pillows that were provided were very uncomfortable and we ended up having to use our jumpers for pillows.