Samantha and Simon were incredibly helpful and kind. They let us check in early and were even helpful directing us to the right station to by the specific train passes we needed. They also were quick to address the WiFi going out and communicated quickly. We accidentally took an outlet converter home thinking it was ours and they told us not to bother sending a replacement. The place was clean and the bed was decent. I usually have trouble sleeping in beds that aren’t my own. All the little touches in the room were well thought. Samantha and Simon have thought of all the things you might need but forgot to pack. We forgot toothbrushes and were happy to see they had some new ones available for us. The grocery store nearby was a great resource for packing lunches and snacks for long day trips. The C2 bus stop was nearby and utilized by us a lot to get to the train stations and other places in the city. I am happy we stayed there! There is a great Indian restaurant nearby!