the security guard that was there during our stay was incredibly rude, but all the other staff was so helpful and kind! one thing to note is that booking through airbnb is NOT considered a direct booking(even though they are the host of the booking and i feel this should be a direct booking instead of considered entirely third party). because of this, you will not have access to some of the amenities(like free breakfast) even though we were under the impression we would have all amenities