Initially, I sent an email saying because of COVID-19, my son may not be able to travel from New Zealand and could I cancel if his flights were blocked and he was not allowed to travel. Got a generic email back referring me to its cancellation policy which was a cold response, did not reference my predicament and was of no help at all.
Also, a neighbour threatened my son. tried to enter the house and asked my son if he was going to hold a party and that he (the neighbour) knew the owner Paul. I reported this to Paul's team and asked that Paul ring my son. But that day my son heard nothing and I had to ring the next day again before Paul finally contacted my son. That contact was unsatisfactory.
Finally, one of the toilets got blocked and Paul blamed my son saying he had put something in the toilet to block it. This did not happen.
I would not recommend this property to any other person, especially because of the threatening neighbour who knocked on the door and tried to barge his way into the house.