Disastrous experience with no apology as of yet from hosts. Cannot comment on property as they had seemingly given property to a family member without notifying me. I was given checkin details by a supposed agent who also seemed unaware of double booking. On arrival I followed instructions but was met by said family member who was shocked by my arrival. As I said the whole experience was upsetting and stressful as I was meant to be assisting with the care of my first grandchild who lived close by. Airbnb to their credit refunded immediately and provided a discount code but doesn't take away from the horrible experience.