I made my booking only the day before arriving and Gavin was very quick to accommodate me. He was also quick to respond and try to address some issues I faced throughout my stay which I really appreciated. It's worth being aware that at the time of my stay (February 2020 and presumably for quite a few more months to come) there was construction taking place throughout the building and the noise carries significantly. I was quite disappointed that Gavin knew about this but gave no warning in the listing or when I inquired.