The room was dirty, bath towels are not included and there are no amenities in the room (hand soap, shampoo, tea, etc). The check in took so long. We arrived a few minutes before 3pm (around 2h50) and they told us that the room wasnt ready yet and that they'll call us when it will be. At exactly 3pm, they started checking in everyone at the same time (it was so crowded) and they never called us so we went to wait in line for 30 mins.