The host or cohost Colin whatever his job description is didn’t believe in the reasons why I needed to rent this place for Christmas. He then proceeded to cancel the day of arrival with barely any communication or room for further explanation and then when I requested my refund back as stated in our phone call that I deserved to get back from Colin, as he has cancelled the booking I did no such thing! I then waited almost 2 weeks to get a partial refund. This is ridiculous. I want my money back all in full. This is a threat because I will not let this go I will bring these people to small claims court! I don’t care. I would not trust these people at all!!!! Very unprofessional, I can’t believe the level of service I’ve received here.