I wish I could give a glowing review of our stay at this apartment, but our experience was mixed. On the positive side, the location is great, the apartment complex is nice, the floorplan/layout is good, and the bedrooms are quiet. On the other hand, there were a number of unexpected issues. To start, Malcolm did not initiate contact prior to our stay. Rather, I needed to contact him on the day of our arrival. Further, we were very surprised that he had not arranged for anyone to meet us and acquaint us with the apartment and the neighborhood. Instead, we needed to walk several blocks to retrieve the key and then needed help from a neighbor to follow instructions about how to get through the complex to his place. Once inside, we discovered several problems. The washer/dryer door could not be opened and the door window was very warped. So it could not be used. We did not expect to have to wash our clothes in the bathroom sinks. Neither hair dryer was operable. One of the shower wand supports was loose and would not stay up. One of the dining chairs was wobbly and possibly unsafe. The frig freezer is very caked with ice but there were no ice trays or cubed ice. We understand that things get broken or go missing, but have never found this many problems in one holiday rental. If there were this many problems in the vacation rental we own, we would have discounted our rental or given some other compensation. Malcolm's response was limited to an apology for the "minor inconveniences". Malcolm seems like a very nice young man and he always responded quickly to my calls. But he was mostly out of town during our stay and seemed very distracted. I hope that he will focus on the issues I've raised so that future renters will have a better experience.