I never communicated with a Merve? There were several different people at the beginning. Kerem checked us in and was very helpful. The room was as described. The bed was comfortable. The pillows are a bit flat. The bathroom door won’t open all the way because of the bed. The shower could have been a little cleaner in the corners. The grout between tiles seems to have mold, but it was clean other than that. It was a handy place to stay for a couple of nights.