Charlotte greeted us as soon as we arrived with a warm welcome and a smile. She had gotten a few things for us for breakfast which was a great help. There were toys picked out for our daughter as well. Charlotte recommended a great café around the corner for lunch and even dropped off a hair dryer. The house was impeccably clean and even sweeter and homier than it looks in the photos. It was too cold to use the garden but it is beautiful to look at. We were delighted with our stay and Charlotte was a helpful, polite and warm host.