Lovely and clean apartment, had the basic necessities required. However, do take note that host is extremely unresponsive after checking in. Your airbnb messages will not be answered.
The apartment was a newly listed apartment on AirBnB and it was opened to guest for about a week when I checked in. We checked in at 3.30pm through an agent (Agent 1) where he handed us the keys and left. We spent some time out before returning to the apartment at 7pm to cook dinner only to find out the kitchen hob and oven was not working. Left the host a message on Airbnb and gave a call to the agent where we were told by the agent that we will receive help within 10-15mins. Waited for nearly an hour and called the agent again where he said to wait another 10-15 mins (Note: AirBnB messages were still not responded by the host). Continued waiting with no prompt updates and we were starving by then.
It wasn't until nearly 2-3 hours later only we were attended by another agent, and maintenance man who came to check the hob and notice the wires were ALL not connected that's why it wasn't working. By then it was almost 10pm. I believe this matter could have been handled better if the host/agent had being upfront and honest in communicating to us that it could be over an one hour wait and we would have had dinner elsewhere instead of waiting.
Only received a response from the host after I issued a complaint to AirBnb.
While I understand it is a new renovated and listed airbnb, it would be great if all these could be checked beforehand to avoid inconvenience and disruption during guest's stay.
Thanks.