The communication with the host was poor. We asked to check in early, which was agreed with the host, due to the fact that we would be travelling through the night and would need to sleep. However, when I tried to contact the host on the day, he did not respond with the code to check in. It took at least half an hour whilst we were waiting outside in the rain. When we finally got the code to go in, the room had not been cleaned from the previous guests, dirty towels & sheets. We had to speak to the cleaner who was there who was supposedly new, but clearly hadn’t been communicated with effectively by the host, that we were checking in early and ours needed to be cleaned first. We also had to ask the cleaner how to switch the light in the bathroom off as we couldn’t find a switch. The host informed me that the light was automatic, but took a very long time to switch off and the bathroom had clear doors, so impossible to go to sleep when one of us needed the bathroom.
The host offered no apology or remorse for the complications with our room, and told us that the cleaner got confused. All in all, the Airbnb was in an excellent location close to bars, pubs, shops and restaurants, and it was good value for what we got in the room. However, the hosts customer service and communication totally let us down and spoilt 1/2 days that we stayed in Dublin.