This place was cozy and warm, and looked like the photos.
We enjoyed our stay however we had an issue with the number of guests booked. We originally booked for 4 people, and paid an additional cost for the 5th person when I added the new guest. However, as a result of COVID-19, two guests were legally required to return home by their governments and they could not come on the trip. As a result, I asked the host if we could get refunded for the cost of the one additional guest.
However, despite politely requesting this refund twice, I have had no response from the host. It has now been two weeks since our stay and I will be taking this matter to the air bnb resolution centre.
It’s a shame that we encountered this, as otherwise, our experience would have been pleasant.