A real shame. This is a great property in a good location at a good price.
Communication with the host before arrival was good.
However, the experience was spoilt by a lack of hot water (with a broken promise to fix it), and some key issues with the property that really are so easy to fix that they shouldn't have occurred.
Issues:
No hot water. Promised a resolution. None given.
More details below.
The plug in the sink in the downstairs bathroom, was completely in operative.
Could not fill the sink.
Door handle to downstairs bathroom fell off. I had to screw it back on.
Light switch in the main living room would not stay on. Needs to be replaced.
Lamp on desk in Living room had no plug.
TV only had digital service (eg Netflix). So not able to watch the local TV.
I will not stay here again and would recommend no one else does until the issues are resolved.
More details on the hot water issue:
On arriving at the property, we realised we had no hot water.
I thought it was a simple error on our part.
After many different attempts and failure, I reach out to Ruth the landlord.
I was assured that someone would come out and check on the property.
I checked back in with Ruth, to get an update on the progress, only to be told how to turn the hot water on.
I replied that we'd already tried to resolve the issue ourselves and relayed Ruth's comment that someone would be sent out. On asking for confirmation that someone would be sent out, the communication from Ruth ceased.
We chose this property as it had two bathrooms.
My mother has terminal cancer. She also has a colostomy bag.
She needed the separate bathroom and hot water to ensure she could maintain her hygiene regime.
I appreciate we were only at the property for a few days. However, what has really upset me was the fact that a promise was made which ended up in a lack of the much needed support.
Here is the conversation between myself & Ruth (Host):
19 Oct 2022
Matt
18:36
Hi Ruth.
Hope you are well?
I am messaging as we are having issues with the hot water.
We have none.
😊
Is there something we should be doing that we clearly are not?
Ruth
18:43
Hi Matt,
There should be hot water available.
Please let me know if you can see any boilers around.
Matt
19:06
Hi Ruth.
I am afraid there is not.
We’ve tried the control on the wall ( set it to hot water on), and tried the Immersion on on the wall by the back door.
No joy with either.
Strangely though, the central heating is working fine.
😊
Ruth
19:16
Alight Matt,
I will have to check this with Maintenance, sending someone can only be done tomorrow, today won't be possible hence all are off duty now.
Thanks.
Matt
19:20
Okay.
Many thanks.
👍🏻
Ruth
19:26
You are welcome
20 Oct 2022
Matt
14:12
Hi Ruth.
Hope you are well.
Any progress on the hot water?
Matt
Ruth
14:15
Hello Matt
The central heating and water heating system are located on the wall to the left of the cooker.
Thank you
Matt
15:21
Hi Ruth.
I said in my messages last evening, we’ve set the hot water on on the control panel to the left of the cooker.
We have central heating, but no hot water.
Your message last night said you would have someone come to look at it.
Can you please let me know the plan going forward?
It seems a shame to spoil our experience by having no hot water for the duration of our stay.
😕
Looking forward to an update.
😊
There was no further communication from Ruth after this note.
23rd Oct 2022