Caolán was friendly and there was fair communication before our trip. We were only able to check in after 3pm and weren't able to drop our luggage off before then which meant we had to carry it around with us for most of the day which was a little annoying for us. When we arrived we had to collect our key from a shop across the road which had its shutters half closed when we got there, although we hadn't been advised about when the shop shut etc. Caolán was in the apartment when we arrived and he welcomed us and was friendly, however did not show us around other than pointing us in the direction of our room. I was unable to get the shower hot both times I tried - once fairly late at night and once early the next morning. The room was tidy and clean although there was no bin and the mattress + pillows were a little uncomfortable. The location was perfect, really central and in a nice bustling area. I'd definitely recommend on the basis of location and convenience, although the shower situation was a little frustrating!