Haya was great throughout the entirety of my trip. I had a late check in and that was no problem. Once I arrived She clearly explained how everything worked, provided me with a key to my room (which is lovely!) and was in general very welcoming and genuine. Check out was great as even tho I was leaving that night, I needed somewhere to leave my bags while I spent the day exploring Dublin. Haya suggested leaving my bags in the sitting room and pick them up once I'm ready to go which worked perfectly. Would definitely stay here again!