This is the worst Airbnb experience we've ever had... The check-in process was very complex. The keypads barely worked and we had to call the service twice to gain access. The house is much smaller then it looks in the photos and was not clean. Pink mold covered the shower. When sharing this with the owners/service there was no offer to clean it - we were just thanked for letting them know. We also never had hot water in the apartment. We had ice cold showers for two days. The husband came by to fix the lock