Maria was very quick and helpful with responding! She supplied us with all the basic needs and transportation info from the airport. She was out for the holidays but Giovanni was a great stand-in. He was quite accommodating with checking in and was very friendly.
The location couldn't have been better as we were a 5 min walk from the Temple Bar area and a short walk to the public rail transportation. The only slight drawback I can think of is that it was kind of noisy in the streets but that can't be helped much due to the central location.