The location of our stay was close to transit and food. These were the only highlights. No instructions were provided for check in (within 12 hours of arrival) I reached out and the hosts response was “what do you need?” It was clearly stated that address and entry instruction was needed. Upon arrival we had to access a back street, a dim alley, go through a locked gate with code (not provided) before accessing the backyard…difficult in the dark. Call to the host for code. The backdoor was very difficult to open and likewise to lock afterwards. We arrived to wet towels hanging on a rack (none dry), hairs on the bathroom sink/floor/mat and shower, visibly uncleaned. No heat on 17 degrees C, no hot water…additional contact with host. Bedsheets were visibly stained and wrinkled with substantial dust under bed and on surfaces. Water damage, chipping paint and mold on kitchen ceiling. No working TV, no game system as stated. No relocation services provided by Airbnb. Very disappointing!