This was the worst experience we’ve ever had on Airbnb after many years of using the platform. The apartment was a poor value for the price, in not a very secure area but we selected as we were traveling with our dog and pet friendly options in Dublin are limited. On arrival the apartment smelled strongly of cigarette smoke. We had to re-launder the linens and leave the windows open for several hours to clear the smell. The heating did not work well and wifi was through a mobile phone hotspot but after trouble shooting with the host we got it to work ok but still didn’t function well enough for us to use our baby monitor. It’s also important to note that both the bedrooms have windows onto a terrace used by maintenance so you must keep the curtains drawn all day if you want privacy, but more importantly were a concerning security issue. Despite all this, we tried to make the best of our stay, however in the end had to cut our reservation short and involve Airbnb customer service when the host began demanding a 200 euro deposit in cash that she felt should have been charged to have a pet in the flat, also stating she needed to give some kind of prior approval. We explained politely that she should have included this in the listing details, which we reviewed very carefully before booking, and anyway all payments would need to be exchanged by Airbnb. I believe she was confused about how the booking system works but would not recognize her error and continued to insist on a cash payment, informing us she would come to collect in person that evening. The situation became so confrontational that we requested to terminate the reservation and move elsewhere at significant inconvenience to us considering it was a long term stay and we had a lot of luggage and small infant with us. We were grateful for the good customer service from Airbnb who supported resolving the situation quickly but in sum, save yourself the trouble and book elsewhere.