Kathy has many adequate reviews so I presume, apart from the prevalence of cigarette smoke mentioned in other reviews of their apartment, that my experience is not the normal way they treat their guests. When I booked the place, the auto response instruction via AirBnb came with a 4pm check in time. I was there shortly after 4pm and stood in the cold and occassional freezing rain shower for three hours. Hy so long? I has simply no where else to go. I texted the host, I called the host...repeatedly. The host simply never responded, never apologised...never explained. I called AirBnB repeatedly to update them on my crisis. I had to wait three hours before AirBnb agreed to cancel the booking because of the host no show. I never did get an explanation as to why the host did not communicate. Maybe they had an emergency but no explanation was forthcoming.