It was difficult to get in touch with Jennie. We had a few problems. Biggest issue was the washing machine. There were no instructions with it and as we could not contact her we put a load of washing in...... hours later we still could not open. Finally her husband knocked on the door and explained that Jennie was in a course so could not respond to emails or phone calls!! Asked how to get the laundry out of the machine we were told it showed that it would be 3.5 hours! Eventually when we did the it open the clothes were wet. They should mention on their listing that bathrooms are not on ground floor. The very tiny half batch had access via spiral staircase and other with a rope staircase. Definitely not for seniors. Lighting in kitchen was bad. We tried all the switches but still too dark.