When we arrived there wasn't water at all in the bathroom. We have called Jessica twice to have the issue fixed. After an hour and half, the water was back at the tap and shower... Unfortunately we haven't checked the hot water supply.
The next morning we discovered that the hot water wasn't fixed. By phoning Jessica we have discovered that she was aware of it and the technician was again in the common areas to fix the issue.
I can understand that some issues may happened but I can't accept the lack communication from the host to his guest, even if I have requested an update on a free media (such as WhatsApp used by the host)
It is the worst customers relationship I have experienced to date.