The property at Haywood Mews is very tired and in need of maintenance. The TV had only 1 working channel, the hot water tank was too small for the property.
There were also additional charges for towels, electric and gas. Electric and gas rates were at a premium making these additional costs even higher. We were constantly turning heating and lights off and still ended up with a bill for over €140, having spent over €900 for the stay. We had to borrow towels from friends.
Communication was confusing.
- We received instruction from Airbnb to communicate via the app.
- Trident used their own email, so did not follow the Airbnb rules. They also insisted on us confirming the booking 24 hours prior to arrival. As we had been travelling from Portugal, we were off- line and arrived late.
- The house manager insisted on us using Whattsapp
To add insult to injury, the mains water went off for 3 days, starting on the day of a wedding we were attending !
Overall, I would not recommend