Bob proactively connected with me to let me know how to get to his place and make sure he's at home to welcome me. Relaxed, helpful and friendly - including hauling my big bag up/down the room and waking up at 5am to accompany me to hail a cab. The bed was comfortable with a quilt that kept me nice and warm throughout the freezing nights. Location is good - walking distance to the city center. Even Elsie, Bob's cat, seemed very comfortable at Bob's place.