TDLR: Avoid this place as there maybe a high probability that they have broken amenities which are critical for your stay, such as bedroom heating not working.
Details:
I have encountered two urgent issues: Shower temperature knob was too tightened that only gives boiling hot water (no warm or cold water available), and Bedroom heatings are not generating heat. All the issues are reported to host via airbnb Chat and their helplines on the FIRST day we moved in.
Unfortunately they only managed to fix the shower on the 6th day, and they told Airbnb customer service (CS) that they have fixed everything while they in fact didn’t fix the bedroom heating even we moved out (CS told me when I tried to claim partial refund)
They’re run by a company called HOUST something, you only got agents taking your phone call and every time they said they will forward the issue and promise to call you back, well, they won’t, and you will get a new agent said the same thing again.