Everina was on vacation when we checked in but was still very responsive to our queries. She had Michelle on stand-by to welcome us who was wonderful, and who stayed later than the original check-in time as we were running a bit late. The apartment was perfect, and much more spacious than the pictures suggested - more than enough room for our family of 4. Having the two beds in the second room was even better, so each kid had their own. It had absolutely everything that you could ask for, and was SUPER clean. Very convenient location, with access to transportation (airport bus stop is steps away) and the park. If I could rate more than 5 stars, I would in a heartbeat!