I’ve had an extremely bad experience with this listing in every aspect. The key fob I retrieved from the lockbox didn’t work, leaving me stuck outside the listing at 10pm trying a 101 different ways to swipe the fob. As the listing was managed via Airsorted, I called and texted their support number, the phone didn’t even connect let alone actually ring. As a last resort I called the host which went straight to voicemail and the text messages didn’t go through.
I received the first reply lunch time the following day asking whether I managed to check in or not. My colleague recorded my attempt to enter the building later that day which by no surprise unsuccessful. A reply was received the following day (3.15pm) with a video of a member from Airsorted entering a building with their key fob. I cannot believe how little the host and Airsorted did to support me throughout my stay in Dublin.
I went through two fully booked hotels before finally checking in at 1am that night. I paid for an excruciating amount of money for a hotel which was not planned for. I received a call from Airsorted on my last day at Dublin asking whether I managed to check in to the property in the end or not. I found the person I spoke to not proactive or compassionate in any way.
Airsorted and the host had no sense of urgency throughout the process, demonstrated by their response rates. I’m beyond disappointed and It’s hard to believe how bad of an experience I had with this listing. I just think what would’ve happened to a person who wasn’t financially able to find an alternative accommodation that night. What if they had no signal as they’ve just flown in from another country. There are many scenarios that could’ve occurred where the experiences could’ve been much worse.