My sister and I arrived late from an exhausting day of travel and Tom was right there to greet us. No rush, we sat down with a cup of tea and biscuits while he inquired how he could best help us with our stay in Dublin - when we needed a taxi, where we would like to eat, he even ordered Thai delivery for us that evening as we were exhausted & hungry yet did not want to go out for a meal. The room was large with a comfortable bed. Continental breakfast was set out in the morning with individual china and many choices. He even ate with us and the conversation was lovely. Unfortunately, we did not meet James as he had a family emergency. This is what a Bed and Breakfast should be... more that just a place to sleep.