We met Gary at the apartment and he was incredibly welcoming - he gave us a tour of the apartment, explained the hot water, provided us with the wifi password and the keys before giving us a brief explanation of our bearings. He made us feel really welcome and was incredibly relaxed. We didn't have a coach till late the next day and as no one was staying the following night Gary allowed us to stay as late as we wanted in the apartment. This flexibility was a huge bonus and we would definitely stay here again! Would highly recommend!