I am not sure if this was their first time but checking in was a nightmare. host had not installed the lockbox where the instructions said i would find the key. After driving around began to feel like i was being scammed. i had to phone the number given by the host but they kept sending me a location of the lock box when none was installed. It seemed like i was talking to a call center agent & not the actual owner. Eventually had to wait in the cold & rain for the cleaner who came after one *& half hours later with her set of keys. I was promised compensation by the host for the inconvenience but when i followed up they seemed not to recall their promise (properly a different agent). Same process during checkout. after not getting any joy from the host as to where to leave the key, i had to phone the cleaner who informed me that she had just installed the lockbox. the host was asking me for the location of the lockbox & i had to give them the cleaner's number. Streetparking also pricey