The host Melissa is very helpful, responds to communication promptly, and is very assiduous about detailed arrangements, which is all very helpful and reassuring when arriving, and communicating in advance. However, the property itself is possibly the worst we have ever stayed in in Europe. While technically meeting the description provided in terms of facilities, it is dingy and badly decorated. The kitchen had no hot water, and the sink was right in the corner and very difficult to access. There were many screw and nail holes in walls. There were no curtains in the living room (which directly looks out onto the road, and is a sleeping area for guests 3 and 4). We had to rig up a makeshift blanket to cover the window opening to provide a modicum of privacy. The neighbourhood is rough - we got very little sleep due to drunks and general movement of people shouting and talking in the street outside. The property is very secure, which is just as well and probably not a coincidence. We found the place very depressing to spend time in. However, the location is very convenient for city centre sights if you are willing to overlook all the negative aspects.