Joanne was always kind and responsive! Absolutely appreciated the location, had no problem getting anywhere we needed to go. A tip for those needing the washer and dryer: the washer and dryer can only take a little bit of items at a time, so I had do multiple loads, but other than that everything was great. Joanne is very hands off and does not bug you, and will respond when you need her. Overall, a great experience with a prime location.