Prior to our check in, the communication with the guest relations representetive was difficult. It took hours to get a response and sometimes we got a response only after writing a second message.
When we got to the place, in contradiction to the title "luxury" - which created high expectations - we found out that the room is extremly small, not much room for anything except for the bed and our suitcases. This was disapointing for us.
It was also hard to get to the room, because it's in the second floor, and there're a lot of stairs to climb with the suitcases.
The common areas were wide and nicely decorated.
After we left the place, we found out that we forgot something in the room. At first, the host was helpful and promised to look for it, but then disappered and didnt answer our messages.