Overall we were very happy with our stay at Annmarie's flat.
Positives
The flat is in a great location south of the river among lovely bars, restaurants, and other sites. There is a large supermarket nearby for groceries. The flat was clean and felt very secure, the shower was nice and powerful and warm. All amenities worked perfectly and the bed was comfy. Check in and out was very easy and instructions were clear.
Negatives
A number of incorrect descriptions were in the listing at the time of booking (and when we arrived) including "Balcony with incredible views of the city, Projector in living room, 42” Samsung TV, En-suite shower, Separate bathroom with full-size bath". I informed the host and notice that a few weeks later that some of these have been removed, however, a view of the garages behind the building certainly doesn't qualify as "incredible views of the city". Also there is no "Projector in living room" in case this matters to people. I hope these are corrected, I feel this is the result of the description being written by a team who don't know the space well.
Communications were variable at best. Response was generally fast but when we had an actual issue which require assistance the response was poor. Annmarie uses an agency to provide communications and manage the flat. I had to call the company numerous times within around a 2 hour period, each time i got through to a different person having to describe the issue afresh. A couple of the individuals I got through to gave me incorrect information in relation to a very important issue. We finally got through to a very helpful team member who sorted our issue out quickly and effectively.
Other notes
It cannot be called a negative as it is to be expected but the area was noisy with a lot of building works going on nearby. If peace and quiet is what you are after then this is the wrong place! This did not detract from the trip for us as it was to be expected.
The negative section above is much longer than the positive simply due to wanting to give accurate descriptions. Our overall experience was certainly a positive one.