Olivia was lovely. She was very responsive any time I messaged her. We went early to drop off our bags and our room was already clean so she let us check-in early which we did not expect but greatly appreciated! When we got back to the room that evening there was an issue with the water pump which she stayed up late trying to fix. Anytime we had a problem (only once) she immediately came down to assist. She has a brand new- lovely- espresso maker. Location was great, next to a delicious cafe and the trains. Would definitely stay again.