Diogo's place was a huge disappointment to me and to my kids for our stay in Dublin. In our initial communications, as we arrived Dublin Airport at 8am, and check-in was usually at 2pm, it was arranged for us to bring our bags by early at 11:30am and leave them with the housekeeper while she finished cleaning the flat. Diogo emailed me at 12:25pm to advise that the cleaning was done and that we could come whenever we wished - just needed to advise him of when it would be so he could tell us where to find the keys or to meet someone else there to check us in. We did not receive that email until later as we were not connected to wi-fi while we were transferring from the airport to the flat. We arrived about 12:30pm, but there was a security gate surrounding the complex and instructions on how to get through it were never communicated to us. I tried to call Diogo's contact number on the reservation but received no answer. A man kindly let us through the gate and we were let into the unit by the housekeeper as planned and she gave us the keys. Although Diogo had informed me that he would not be able to check us in early himself as he would be "with other guests" when we arrived, he did not disclose that he was actually in Brazil (we were informed of this by the house cleaner), which is why my call to him did not go through when we were at the gate. I should have been informed of the fact that he was not local in case of urgent issues - his comment to me about being "with other guests" implied that he was local. After the cleaner left and we had a chance to look around, we realized that the flat was not cleaned at all well. The cleanliness issues were significant enough that I advised him on that first day that we would be checking out the next morning instead of staying 2 nights and that I expected a refund for the 2nd night. His "solution" was to advise me in an email at 2:54 am UK time that he would send the same cleaner over to clean again at 10:30am - when she arrived, we showed her all of the issues but said she should plan to come back and clean after we left as we were not going to stay another night there. Diogo credited us 20 EUR for the cleaning fee, but refused to credit us for the 2nd night, citing that he had offered a solution that we refused to accept. Sending someone to come to "clean" a unit again that you are paying over 200 EUR/night + fees for, that should have already been clean, at 10:30am in the morning on the 2nd day of your stay is not a solution, it's an inconvenience and a vast oversimplification of what the...