Booked for my bro so I didn’t stay myself and I was nervous because we live near London so there wouldn’t be much I could do if there were any issues! I needn’t have been worried - apparently Pauline was lovely; went above and beyond with her communication and flexible check in after my brother’s painfully early flight. They said the room was comfortable in a beautiful location - the photos do not do it justice. Thank you so much Pauline for making my brother’s Christmas present so comfortable and accommodating.