Charlene was very accommodating with check-in. We had arrived early and she was able to let us in without a problem. The apartment is gated and safe, but the surrounding area seems a bit seedy to someone not used to living in the middle of a city. The major qualm we had was with the bed—the fitted sheet smelled like mildew to the extent where I slept on top of the comforter to avoid it. Overall, the apartment was good, but the bed was a huge sore point.