Sophie, Elaine’s assistant, was there to greet us. She was extremely sweet and helpful at every stage. We were about an hour late since we got lost, with no phone service. Regardless they were understanding and accomodating. The apartment itself was big, really clean with everything you could ask for. They had snacks for their guests which was a huge bonus after our day long travel. The aptment had everything you could ask for. They were organized, with places for us to see, eat and how to get around town. All in all, it was comfortable and located in a nice area.