Due to the COVID-19 pandemic we had to cancel our trip. Despite a global crisis the host has refused to issue a full refund.
We were seated on the plane from the US when the first stage of the US travel ban was announced. We had minutes to decide whether to risk it or deplane. We got off the plane and made the right decision. In the following days more and more strict travel restrictions came down. Dublin went on lockdown. Our state has been ordered to stay home. I would say this qualifies as extenuating circumstances worthy of a refund and an exception to the normal cancellation policy.
This is the type of compassion to expect from this host in a time of extreme need.