It was an unexpected experience. Although the apartment had very good reviews we were the unlucky exception. The bathroom was out of order (no water in toilet flush, no light in the bathroom mirror), the cleaning was below average (spiderwebs in different spots, bedsheets were not fresh and ironed) the window in the bedroom didn’t close properly so the cold air was coming into the bedroom, even the photos were different from the site of Airbnb. We were very sorry having these issues in our trip. However there was more or less a refund from the host but not from Airbnb. As I said it was an unlucky and unexpected experience.