NIGHTMARE STAY - The absolute WORST CUSTOMER SERVICE I have ever experienced. We got to the place just a week before the lockdown was confirmed due to COVID 19. We were using this place as an emergency place to stay. We let the "host" know about the situation and that we might have to leave before the time we had wanted to check-out initially. We were worried we would have to stay longer in this place due to the lockdown and the price for a few other months would have been very expensive for us. The customer service team working for the host informed me we would get a 50% refund of the days not used for this stay due to these circumstances. After this, the team was never confirming how we would proceed to get this refund. I had to call Airbnb and this terrible customer service team working on behalf of the host at least 20 times. I did not get an answer and after a week I was forced to leave the place due to the lockdown being confirmed. Not once did they want to find a solution to this terrible situation. We had to leave the place urgently and although I kept on contacting the host's customer service for an update they kept on answering things like "Thank you for your patience" and "Thank you for your feedback". In the end they did not solve anything, we still have not received a refund (we stayed a week instead of a month).
Absolute lack of empathy in a situation of lockdown due to a pandemic.
I highly recommend to NOT BOOK WITH THIS HOST.