We rented your Airbnb apartment at 16 Richmond Road, Drumcondra, Dublin from June 9-23, 2022.
When we arrived at the apartment, we found that the property was generally unkempt and neglected. On our first day we discovered:
• Overflowing garbage cans
• Black mold in the shower stall and on the bathroom walls
• Overpowering bad smell in bathroom and hallway
• Unswept leaves and debris at the front door
• Weeds in both patios
• Rusted metal garden furniture in the back patio
• Leaking pipe under the sink
• Non-functional extractor fan in the small, windowless, and unventilated bathroom
• Overpowering bad smell in bathroom and hallway
• Two unsafe dining room chairs with wobbly legs
In general, the property had most definitely not been properly prepared for paying guests.
After multiple phone calls to the emergency number, we finally (on the second day of our vacation) got help with some of these issues. During our stay, we had to contact the management company to have the dishwasher repaired when one of the blades fell off, (the explanation for the problem we encountered was that the dinner plates supplied were “too tall”! We also had to contact them to have the malfunctioning shower door dealt with.
Having spent many other vacations in Airbnb properties we were not expecting and were indeed shocked and distressed to have to deal with these problems. We paid a substantial amount of money for our stay in the apartment, and we expected to find what was described in your posting on Airbnb.
This apartment is far from the “charming riverside apartment” described. It had very obviously been staged for the photographs and has been misrepresented in the Airbnb posting. In fact, it was dirty, badly maintained and neglected, the bedrooms are very small, and the bathroom was extremely cramped and is certainly not suitable for a 2 bedroom apartment.
Based on our disappointing and distressing experience and the amount of time and effort we have had to put into getting the apartment habitable we expect a substantial refund to cover our time and effort and the very unpleasant disruption of our vacation.