With heavy heavy heart I leave this highly negative review, something I really don’t like doing. This is an apartment building converted into a short term rental. You get the worst of both worlds. There is no individual host to respond to messages, take care of issues and take ownership of situations. There are no hotel resources either. There is no management or maitnance on site. There is front desk but all they can do is issue room keys and pass the info on to the offsite management.
The description promised luxuries such as washer and dryer in the unit, river view etc. The room we were allocated had none of that. When I spoke to Front Desk, there was nothing they could do until management would be accessible the next morning and also tried to convince us that river view meant as description of the hotel, not our room. The room was also accessible so the sink was hyper low. We are fortunate to be able bodied and it’s actually not easy to navigate an accessible room if you are. There is no place to put toiletries in the bathroom, there are cords and bars everywhere. Not only the room didn’t have a view, it looked directly into the restaurant next-door so you couldn’t open the curtains for light. The designer bottles of shower gel and shampoo were not pumping and so on.
The next morning we were told that we still cannot have the room we booked but can choose between a room with a washer and dryer or a room with a view. We chose to be clean and enjoy the view of fine Irish portoputties and a dump out of the window for the duration of the stay. The new room had only one chair and a tiny wobbly table. Sink was clogged. It did have the washer/dryer which is one machine doing both.
We also had to check out of the old room in the morning and could not check into the new room until many hours later.
Wi-Fi wasn’t working at all on the second day and was going in and out on the first day. Since we were traveling internationally, wifi was crucial for us.
The host was barely responsive before and during the stay. They would reply with generic irrelevant answers the next day and usually try to direct you to take the conversation off the Airbnb platform. We heard similar complaints from others.
They demanded our credit card at check-in which something they’re not allowed to do for Airbnb rules. It made check in awkward and long.
The listing also mentioned a welcome basket full of goodies. I inquired about that out of curiosity. I was told that it stands for… drumroll… free toilet paper in the room! Curated art in the description stands for one 14 x 20 department store picture frame. Why makes such grand statements in the description and set yourself up for unhappy guests?
I also wish there were a housebook of some kind. Trash bins had different color compartments, key cards needed to be continuously held to press elevator buttons. It took effort to use the space of you were not local.
The one shining light was front desk staff. They seemed very caring and it looked like really wished they could help.