Marie was very willing to help with any issues. The washer did not work when we were there, but she did set up for someone to come repair it.
The location is incredible if you want to be near temple street. It was unfortunate for us that we waited to enjoy Dublin at the end of our trip, because we had a lot of luggage (souvenirs) that we had to bring up and down 5 flights of stairs. However, if you keep this in mind or only have a couple of small bags, a few flights of stairs is not a big deal to get a great view of the exciting street at night.