Eileen was very easy to contact, and was always quick to respond. We had missed our bus when we were making our way from the airport to the apartment, and so were late to arrive. I did advise Eileen about this, and she made sure that someone was there to greet us. We were warmly greeted and our suitcases were brought upstairs, which was greatly appreciated. The host showed us the space, explained how to use the appliances etc., and then left us to get settled in. We were definitely happy with the apartment, and felt that Eileen was honest in her description of the location and the space itself. Eileen checked in with us several times via text to offer her help when needed, and even booked taxi rides on our behalf.