My husband and I stayed here for 3 nights. We didn't meet Ben but all the instructions beforehand were excellent and helpful. We were greeted by Sally and Jasper (the dog) who were both lovely and welcoming. Everything was smooth and the place was a great home base for our first visit to Dublin. The bed was comfy, it was a fairly quick walk to the city and situated in a safe area. The washroom was crowded and loud as others mentioned but did the trick. The kitchen was also equipped for a light breakfast which was a nice treat. Thanks for a great stay!