While we really enjoyed the architectural uniqueness of flat, the guest experience left something to be desired during our stay. It seemed as though the cleaner was rushed when preparing the place for us. I found dead bugs and somebody else’s hair in the shower, and food residue on the high chair tray and some of the kitchen utensils. Both hand soap dispensers were completely empty when we arrived. The pepper was also empty, and what was left of the salt was dark orange because the inside of the metal shaker was absolutely caked with rust. The clock battery was dead, the entrance light was burned out (leaving the area between the two doors pitch black), and we ran out of toilet paper the day before check out. No laundry pods were provided, and the only paper towels in the kitchen looked like an industrial cleaning roll left there by mistake.
Mark did not meet us for check in, nor did he ever message to see how we were doing. It was only after I reached out about our lack of hot water that he told me the water heater only turns on twice a day, which would have been nice to know for shower-planning purposes from the get-go. Based on previous reviews, our experience seems to be an anomaly, but out of the 5 Airbnb’s we stayed at on our trip, this is the only one where we felt that the host didn’t really care about the guest experience.