Susan is friendly, welcoming, happy to help in absolutely any way, and easy to communicate with. The studio is in a fantastic location - walking distance to everything you could need, but also having the benefit of a car parking spot as well. The studio was spotlessly clean, as well as quiet and warm (in the middle of winter!). Two of us stayed there very happily for 10 days, but the studio is on the small end, so for long stays it would probably get a bit squishy for 2 people. But having said that, the small size is balanced out by the studio's new and modern feel. Susan is also replacing the bed, which will be great because there was an issue with the bed.