Don’t know where to start really. My satnav took me to the wrong address. Called Michael for help. Kept on insisting I send him a picture of where we were. No help in getting us to correct address. Used my phone map instead of car satnav to get to correct address. No key where we were told. Contacted Michael and had to convince him the key wasn’t there. Looked in through the windows and saw two bath towels in lounge. When Michael got there, I mentioned that it did not look like the place had been cleaned properly. His response was, “if you are not satisfied with the cleanliness of the house, we can call it a day”. Just rude. Well we stayed because it was late and didn’t want to have to find new accommodation at that hour. We found two dead flies in the house and when we checked under one of the beds when leaving, we found a dirty plate with cigarette stubs. Michael probably thinks the dirty plate was ours. There was also mail from several previous tenants; and very little in the way of glasses or cutlery. We paid more for less than 2 days in Bath or 8 days in Belfast. No apologies for the place not being cleaned properly; no help in finding the property; just rude. Michael is in no way, shape or form customer oriented and I would not recommend dealing with him.