You really should make it clear that you have to pay for oil and electricity on the airbnb website and that you don't supply towels!!! I paid a lot of money to have my family, partner and i stay in this accommodation . My family arrived the day before us and couldn't get the house warmed up for one hour .They have a very small child who was freezing, I was so embarrassed. when they told me this.
Also I only received your email 20th of March 3 days before our check in to advise that we had to pay a 200 euro security deposit, provide our own towels and pay the additional fees. I would not have booked the accommodation had i have known about any of this (plus i have never had to do this on Airbnb before ). I was flying from Australia for one night and wanted to spend it in a comfortable location close to the airport with my family. What was I going to pack towels in my suitcase!?! This is not good enough for almost $900 !!!
Also the accommodation does not look like what it does in the photographs - they must be very old, it definitely needs a freshening up all over.
Dora was lovely and called around to say hello, i did explain how i felt to her too.