This was my first experience staying at an AirBnB that was “represented” by a managing service, and I miss the personal touches you get when staying with a host. This was also my first less-than-stellar experience, so maybe that has something to do with it.
Communication with the managing service was quick, efficient, professional, and consistent. Unfortunately, when I arrived, the place was not as clean as I had expected (cobwebs on the skylight, entire place smelled as if someone had been cooking, musty/foul odor in the bathroom), and the heat in the bedroom didn’t seem to work properly. I immediately contacted the “host,” and was told they would be getting back to me in regards to a resolution. The next morning, I was asked to complete a survey describing the issues I noticed.
That’s it.
As of writing, I haven’t received any other communication regarding any “resolution.” In all honesty and fairness, I’m not expecting any grand gesture - a small token in some way would be completely appropriate.
The home is a tiny cottage, well located very near the Rialto stop on the Lúas. It is not far from the Guinness storehouse, and there’s a great breakfast place about 10 minutes away.