What a horrible mess. Communication and payments went smoothly. Apartment was clean and central. That’s where the positives end. I was sent check in instructions the day before arrival with three codes. One to the main gate, one to the main door and one to the lock box. I was told the lock box was on a railing outside Connelly Station next to an electrical box. This was so inaccurate. I spent an hour in the rain walking around Connelly Station looking for it. Even followed the exact map location to no avail. I eventually rang the help line which is an English Number which will add to my phone bill. For the operator to state to me that the lock box was beyond the main gate in the complex next to bins on a lamp post. I’m just disappointed I cannot add pictures to this review to show the amount of rubbish I had to get through to access the lock box. It was disgusting, unsafe and unsanitary. I used the code given in the e-mail and retrieved the keys. Spent the weekend and then it was time for check out. On check out I had to return the keys to the lock box and make my way through piles of rubbish again. I entered the code given on check in to no avail. I tried again and again in the rain. At this stage I was soaked so I left the keys back in that apartment. I e-mailed the support team reporting this issue and they then informed me that because check in was not completed properly I was going to be charged an incomplete check out fee that the code was actually a different four digits. If it was how was I able to access the keys in the first place with the original code sent on to me? I forwarded the original e-mail to the support team with the original codes given along with pictures of the unsanitary conditions where the lock box was located. They swiftly got back to me stating I will no longer be charged and sorry for the issues. This issue is far from over. There is only one explanation for this and that is someone had to physically come in and change the original code to the lock box. This was all an ploy to gain extra cash from me on check out. I’d advise anyone staying at this property to keep all communication E-mails as I feel that I was in the process of being scammed to get extra money. I requested a refund to which I was denied but I’ve no decided to take this further on legal advice. I can see why the Government are trying to regulate this service now as it is very easy take advantage of people in this situation. I will be reporting this to the proper regulators. I’ve stayed all over the world with Air BNB but never had such a horrible experience. Not only was the lock box in a garbage tipp I was in the process of being conned as well. My advice to anyone is stay away from this property.