Users beware: hostel like setting, safety hazards in bathroom (wet floors and slip hazards), dishwasher not working (fail alarm), lack of cooking ware. We reserved a studio apartment. Communication in advance was good. During the stay, communication was diminished, but easily rectified by visiting reception; however, due to the large amount of people with room problems or checking in/out, it was quite busy and several attempts were made. Phone in room did not work to ring the front desk, so be prepared to have frequent trips to reception if you have a query. I was unclear on a check-out process—there is minimal needed except to return the key fob to the front desk.
Advance check-in recommended by administrators. Highly recommend; however, I’m worried about privacy and the level of protection provided to keep my ID info safe (uploads required).
I’m curious that reviews did not include anything recent, as the location is now a few years old.
Room: on surface looked clean, but I always travel with sanitation wipes and I was able to wipe all surfaces before use. The surface wipes I used showed a large amount of debris and dirt. Basics not provided, so be prepared to bring your own or pay rental for towels ($3/each).
Bed: ok. Standard double. No mattress pad. Sheet and pillow case only. Duvet included. Two pillows.
Storage: good storage.
Bathroom: standard toilet, shower, sink. Shower pressure good. Drain slow. I slipped a few times and ended up renting an extra towel for floor slips. No grab bars for mobility issues.
Kitchenette: did not use, as no pots/pans, dirty dishes found in dishwasher (non functioning, likely it was started but didn’t cycle before we arrive due to a malfunction). Refrigerator clean—we gave it a good second wipe. Sink large and used this in place of small bathroom sink. There was a kettle with water in it when we arrived—I washed and put to use. We brought our own tea bags. Would have been nice to prepare a few meals otherwise.
Laundry: advertised that a pre-paid card could be purchased at the desk; however, this was not an option offered to me. I was informed that an app must be downloaded to use—I passed and decided to make alternative arrangements.
Lighting: good lighting that worked throughout unit.
Location: out of way location, walkable to transport if you are up to it; otherwise, taxi used. Did not use car hire/rental.
Noise: ok. No problem from “C” block.
Smell: bad. There must have been a rubbish storage outside our unit, it was pretty odoriferous. In our two days stay, the same rubbish bags were in our corridors—more a fire and trip hazard.
Staff: professional to the extent of their training and friendly.
All in all, the unit served a purpose of sleep and shower. We are pretty self-sufficient and brought cleaning wipes, soaps, and etc. may not be suitable if you expect a higher degree of service. Also, I recommend you bring your own camp towel instead of renting the towels—the towels had a foul smell, like they had been exposed to smoke and not washed.