I do want to say I appreciate the timely response to communications. And I wanted to love this place from the photos - but we did not get the apartment pictured which looks very newly renovated. Ours was very much in disrepair - e.g. handle came off window when we tried to open it. Cabinets were not new as pictured, but covered with shelf paper and partially falling apart at the bottom. Floors were not new wood and tile as pictured - grout was very dirty between tiles. Shower was not as pictured it was a narrow stand shower not a tub with shower. Blind strings fell off easily and blinds were very dirty. Chairs were not cleanable leather material as pictured - but were cloth and stained on the seats. We covered them with paper towels (we had to buy ourselves) to sit on them. I imagine you have a number of apartments you manage and assign them as people sign up. But you need to give people the exact place pictured in the listing. And while I understand that Garth Brooks warrants an uptick in cost, we do not feel we got what we signed up to get for the price we paid, and were misled and price gouged. My first really disappointing experience on AirBnB. I hate giving negative reviews, so have made an effort to be very specific and fact based vs emotional about it.