I booked this house for 2 nights. The team confirm the booking and also an early check in at 12pm. I was at the property at 12 and there was no key and the team said that I have to wait until 3pm. I called the Airbnb at 3:30 pm and they said they can't accommodate me any because they have some problems at the property. At 7 or 8 pm I finally found a hotel to stay for these nights and the owner was nice enough to pay the difference for my hotel but the team who works for him didn't do anything about the situation. I got a full refund for my booking.