Rachel was amazing in the promptness with which she responded to my emails prior to arrival and in one instance when we had a question after arrival. The pictures of the apartment are very accurate. We were four adults and one child and we found the apartment to be very comfortable. The neighborhood is very nice with pubs and restaurants within short walking distance. There is a Tesco supermarket a few blocks away where you can purchase food supplies. The city center is about a 20 minute walk or you can ride a bus that stops right by the building that gets you there very quickly. We used the Hailo taxi service which for five people cost little more than the bus. We would certainly stay here again.