We weren’t able to stay at the house due to the strong and overwhelming potpourri the host had by our room. Ann independently offered us a full refund for our two night stay if I gave her a good host review (which I put off doing until the situation was sorted out) and told us she would contact Airbnb in the morning. It was 8:30 pm when when this occurred and we had to find alternate accommodations last minute on a Saturday night. A few days later I found that she didn’t do that and subsequently denied offering the refund to Airbnb. She did agree with Airbnb to give back 1/3 of what we paid, and after Airbnb investigated the situation we did get a full refund. This is the worst Airbnb experience I’ve had.
With that said, I am fully grateful to Airbnb for dealing with this situation quickly and fairly. This is the first issue I’ve had while staying in an Airbnb accommodation and it’s definitely increased my confidence in this company.