We never met Ben as all communication and meeting was with his mom Sally. After a check-in hiccup, we did have a nice stay at this place, it's very private even though it's part of the house where people live. Everything was clean and the room is spacious and warm. Location is very good, in a residential area, you can either walk or take the bus to the more central areas. The airport bus stops just minutes away, you can also leave your bags there if you have a late departure. We didn't do this, but very handy to have the option.