Maya's initial response was quick and she allowed us to book easily. The apartment was as described, very comfortable and for the most part equipped well. Very convenient location, right next to the red line LUAS and good value for money. However our check in was not smooth. We had booked months in advance and our date of arrival was known. I tried to communicate our arrival time with Maya multiple times in the week prior to our arrival, however she did not reply until the night before, asking that we arrive at 3pm - this was fine. However the next morning, she said that she wouldn't be able to check us in. We had to find accommodation for 4 people last minute between Christmas and New Years - not an easy feat. Whilst there was a lot of hassle initially, the place was great and as long as something like this doesn't usually occur the apartment would be a good choice.