Dorothy was great with communication and was always very quick to reply to my messages. The flat is in a lovely location, and it was very nice to have the park and the lake next door, as well as a mini supermarket around the corner and a 15 min walk into town. We thought that the flat needed a little TLC (replacing broken lightbulbs etc.) but in general it was fine for a few nights. It did get cold in the evenings so we were glad of the portable heater!