We chose this AirBNB due to it’s central location, and the fact that it was listed by a ‘Super Host’ with verified contact information and very solid reviews. Because we were GHOSTED by this host, this review is for our experience only, as we never gained access to the unit we had reserved 2 months in advance.
Leading up to the visit the host responded to a few inquiries sent via the messaging service. Fast forward to arrival / check-in day. I emailed from the airport that our party of 7 was en-route and was to arrive almost exactly at the previously agreed upon meet time. After a few messages went unanswered we called his ‘verified’ phone number only to find it was no longer in service. We then spent the next few hours trying to rectify the situation with AirBNB Customer Service (another nightmare) while our party of 7 (including 2 small children and an infant) was stranded at a restaurant making calls to other hosts, eventually requiring us to book a last minute hotel for the night followed by 2 additional moves between a different AirBNB booking and another hotel. To say this experience dampened our trip would be an understatement - But, we still tried to make the most of our visit to this amazing city.
After the first hotel night, I received a lackluster apology email from Colin stating he had an emergency the previous day and would take measures to ensure this issue would not happen to future guests. While we’re human and hope that everything is okay for him as a person, it just didn’t cut it. Based on our experience, I would not recommend this host (our review is for the host only, not the actual rental) and I believe this should impact his ‘Super Host’ status.