Karin was easy to communicate with. She answered all my emails up until our actual stay. Her flat is exactly as it is in the pictures. Karin really puts a lot of thought into everything for her guests to be comfortable and is a phone call away if you run into any issues. On a side note-this may not matter to a lot of people, but Karin provides a full sized "real" hairdryer and that is a rare detail that other accommodations tend to forget about.