I am trying to stay positive about my experience. The office was very responsive to my inquiries leading up to my stay and was able to accommodate my request for an early check in. The apartment was in a great location just a 10 minute walk from the Temple Bar neighborhood. It also had good appliances including a washer/dryer.
The bad experience begins from there. First, the apartment I was given was not what I booked (and nothing like the photographs showing a stylish and modern apartment) and the office failed to mention this to me. I decided to overlook this because I was traveling with family and would be difficult to change apartments.
The apartment was old and in need of serious upgrades. The bathrooms smelled of mold and were unclean. The bedroom flooring was warped from water damage. The cable on the tv did not work. The area was very loud, especially at night.
There was construction down the hall, so hopefully this apartment is on the list to be updated. I would not stay here again, unless the apartment was completely renovated.