We didn't meet Ben but his mum was there to meet us and show us around. The room was lovely, everything was spotlessly clean. Someone else posted that they found it noise beside a busy road but it is on the 3rd floor and we found it quiet at night and had no trouble sleeping. Wifi was really good, great location with shops/restaurants nearby and very easy access to public transport outside to the city and the aircoach to the airport just outside which was really handy getting back to the airport. Will definitely stay here again.