I’m sorry to leave my first negative AirBnB review/experience. I stayed for 8 nights and 9 days, 6 of which had no consistent hot water. I was traveling for work and very busy so 90% of my use of the flat was to shower and sleep.
Catherine was extremely nice and communicative but I think she should have treated this as an urgent issue and did not trust me when I first brought it up. The cost of an emergency plumber visit would be a pittance compared to the ~$1500 I was spending. She refunded me only one night but I was basically taking sponge baths for 6-7 days when I’m working 12 hour days and getting soaked in the rain, so that does not seem like fair recourse. All you want is a nice bed and hot shower after these long days so it was extremely frustrating and stressful to be missing one huge feature of a business stay.