Adrienne is extremely helpful and responsive. When I booked, she sent a long, detailed email with tips on travel to and from the airport, what to do in the city, apps to download, specific instructions on how to get to (and into) the house, etc. The house is kind of like a hostel meets an Airbnb; you book a private bedroom and share a bathroom and kitchen with guests in several other rooms. Proximity to airport is great.