there is someone at the desk (lobby) 24/7 so that was very helpful! and you can store your luggage before you are checked in / after you are checked out 24/7 too in a locked box in the lobby as well which is also very helpful. in a great location, most places are about a 20 minute walk. the only downside if that you can’t control the temperature in the room and there in no lift. our unit was on the 2nd floor and had to walk up 4 flights of stairs. and.. it is sooooo small which was unexpected. there’s no place to open your luggage except for on the bed because of how small the room is. the bathroom is tiny too. pack light!!