The check-in process was super easy and we were excited about the location but unfortunately, that's as far as it went for us.
My husband's wedding ring went missing from our room and although it is now in the process of being replaced the way the whole situation was handled left a lot to be desired.
The lack of feedback and care over this issue was enough to make anyone mad. It took the 2nd manager getting involved for us to see any progress and finally getting the ring replaced.
We were fed so many stories of what might have happened that on the final day of our stay we had to get loud and stern about our lost property as nothing was making sense. We were told the ring might have been taken out in the trash but when our room got cleaned the trash had been left behind and we checked it . Then we were told maybe it was in the linen to which we asked why it hadn't been checked 5 days later.
Very disappointed in their service.