Very over priced hotel that I lost £455 for one nights stay because of their strict cancellation policy. I booked the hotel less than 24 hours before I was going to stay but due to travel disruption I knew I was going to miss all flights going to Dublin that day so phoned to amend my booking from two nights (£655) to one night but they rejected my amendment request and I got charged for one night despite cancelling before the deadline. Currently in dispute with them and Airbnb. I tried to phone the hotel three times before I amended in the app and the phone number in the app and on google didn’t work. Not what I’d expect for such an expensive hotel. Oh and then they have kept sending me emails and surveys like this one as if I stayed there? Still never made it to Dublin.
Nasty, uncommunicative and inflexible staff.