When we arrived very early in the morning, the key code for the door that we were given wasn’t working. The company didn’t tell us that they had changed the key code due to a gathering incident the night before. Luckily a tenant who was in the building saw us and let us in, telling us the new code.
The inside of the flat looked lovely, quite compact - but just what you need! Before I arrived, Sonder responded within a reasonable time. Their response time was a lot longer once I was checked in due to the high number of emails and we didn’t receive a response a few times, but they did apologise for this. The company was always helpful answering questions about the laundry service and even provided us with a fan (as we were a bit hot at night).
We would definitely recommend this company and we would stay in their accommodation again!