Laurance and Kate were very lovely and welcoming. Super quick to respond! The room is comfy, nice and quiet even with the window open. The location is a bit awkward to get to but easy 10 minute drive/taxi to the airport. Unfortunately there's not much in the area if you don't have a car but there is a fast food take away bout 10 minute walk. The dogs are absolutely adorable! But be careful the little one Coco will give you a bit of a nibble.