Shiam was very kind and professional. It was easy to gain access to the apartment and it felt secure. The apartment is in a good location with many great restaurants and shopping nearby. Walking to major tourist attractions is very manageable. The apartment itself was clean but needs to be updated. The bathroom tile and commode are both old and need to be replaced. There was a mildew smell in the bathroom as well. The bedroom is a good size and the storage space is nice but the mattress is not comfortable. A new mattress would be helpful. The den is cozy but needs a larger couch for seating and a television. That would really add to the value and quality of the experience. The wifi worked very well and the space heaters kept the unit warm.