Gavin was extremely helpful when we had a problem with our original Airbnb reservation - he accepted our booking quickly and was responsive when we arrived. Becsue we were such a quick turnaround they were still cleaning the flat and updating some of the work in the bathroom, but we were able to check in to drop off our stuff so we didn't have to carry it around town which was great, and by the time we got back that evening everything was brand new! The location of the flat was perfect, I would definitely recommend it.