The appartment is very well located, the check-in/-out is via lockbox and we had no personal contact other than emails by the support team. The appartment is nice with a big, though veeeeery soft matressed bed, two bathrooms, and a living/dining-room with kitchen within. You can also use the washing machine. The kitchen is very well equipped. If unfamiliar, the hot-water on-/off is a bit harder to get used to but once figured out fine. Although the water comes boiling hot and you have to careful. We forgot to bring an umbrella and euro-UK-plug-adapter but there were some to borrow. Mind you - you need to climb a few steep stairs to get into the building. Once you have the keys, you can also use the elevator to get to the parking level and up a ramp which was more convenient with the buggy. All in all a very good experience. Thanks