We were extremely negatively surprised by the lack of professionalism of our host. The place was not ready when we arrived. We got to call Airbnb and the host who didn’t answer to our calls and messages on Airbnb platform. 2 hours later, the host arrived, he said that his employee didn’t understand that she had to clean the room we rent. There was another room on the upper floor of the house, we went there hoping that it was the room that the host prepares for us. Finally, the host said yes we can stay in that room. When we entered late in the evening, he was waiting for us until 11 PM, to ask us to move our stuff into the other room that he cleaned during our absence.
That room was smaller, full of dust, there were socks behind the beds on the floor, dust everywhere, we couldn’t open the Windows. To finish with that, the host switched-off the heating from 3-4 AM, we all got cold and got ill over there until we entered to our home town.
I just don’t understand why this host is a super host ! We are super hosts in our country and we never ever treated our guests this way.
When I told the host that I wasn’t happy with the listing, that it was dirty and full of humidity, he said that he won’t give any refund,
He closed the doors of the common places and told me that if I want to leave, here is the door !
A final thing : when I took my shower in the morning, in a frozen bathroom, I asked the host to give me the hair dryer, which he failed to answer. I had to ask my husband to go to find him and to ask him to give us the hairdryer. Right after I told the host that I wasn’t happy with his place, he asked me to give him back his hair dryer. Well, the hair dryer was mentioned in the listing. In that sense, we had to find it available in the room, not to ask for it and to give it back as soon as we finish using it.
We definitely don’t go back to that place.