John was very friendly and was waiting for us upon our arrival at the flat. He was quite helpful with directions and suggestions for our stay. The place was very clean and had a washer AND dryer which seem to be quite rare at AirBnB flats in Europe from what we experienced elsewhere. He also left us tea, coffee, cream, sugar, and some tea cakes which was nice. My only complaint is that we could not get the WiFi to work which posed some inconvenience.