Overall a fine place but frequent disappointments. I stayed at Vera’s place with my partner and mom for about 2 weeks. My mom only stayed with us for part of the time but Vera and her team charged us a couple hundred dollars for the additional linen and set up, which was already there. To apologize Vera gave us a bottle of wine but didn’t consider refunding us. When we arrived there was no hot water or heat for the first 24 hours in the middle of January. It was absolutely freezing and we couldn’t take a shower after our long flight. There was no wood to light the fireplace even though we asked multiple times. This was not Vera’s fault as her neighbor felt concerned about gas and shut off the gas but this didn’t seem uncommon because throughout our stay the neighbors came by on multiple occasions complaining about a gas smell. Luckily we were always home or they would have shut the gas off again. We would have appreciated better communication and swift action.