We arrived to the building, entered the code to the main door, But Phil has given us the wrong code to our room in the basement, we were left waiting outside the room on the stairs for over an hour and a half , whilst waiting we noticed the carpet floor outside our bedroom door was soaking wet, our bags were dripping with water luckily nothing got destroyed, after calling Phil about 20 times or more he finally decides to answer our calls, he then gave us a completely different code, wasnt too apologetic or concerned for that matter, room was lovely though I have to say, very cosy.