Difficult and slow responses to questions. Check in time was later than advertised and no compromise despite it being cold and wet we were left sitting waiting at a cafe down the road. Described as penthouse, it’s actually a room on the fifth floor. No communal area so you have to sit on your bed in the bedroom no TV in the room The bathroom floor was dusty and we had no hot water the first night. She said we could make tea in the kitchen but the kitchen sink was full of dirty dishes and the bottom of the sink had a brown sludge. The dishes and sludge were there when we arrived and still there when we checked out on the third day. We weren’t that happy about the area, rather rough and tacky pub across the road and when we went out on the first morning someone had set fire to a large rubbish bin which was charred and melted about 30 metres from the front door. Would not recommend.