Our flights were cancelled at the very last minute (after check in) through no fault of our own. Covid travel rules changes. Despite getting a new booking that covered the entire period we had already booked and paid for, Jonothan refused to refund a penny. This feels like profiteering from a global crisis. I understand not refunding because people change plans, and not refunding lost costs but to be so inflexible in the circumstances we were caught up in, and holding on to a double payment for 11 nights seems very mean.