Laurence is very responsive. The apartment is in good proximity to all attractions and to public transportation. We felt very safe in the apartment and in the area. The Wi-Fi is great, and there are many stores in the area. The apartment is on the second floor, so be prepared to carry your bags up three flights of stairs. The photos of the apartment are a bit outdated. The third bed is a VERY hard fold out. The other two queen size beds were comfortable. I should also mention the nightly noise. On the weekend, the street outside the apartment closes and it becomes a huge party with massive amounts of noise until around 3 a.m. The AC was not turned on yet, so we needed to open the window for air. However, that was impossible with the noise. I mention these things because I wish I had known about them beforehand. This could have been a huge plus if we had not been so tired! We bought earplugs, and the problem was solved.