Our experience at StayCity was made much better by the incredibly kind and supportive staff on site, as well as the location of the suites. We had several issues with our apartment and communicating with them via the AirBnB app, however.
First, our shower was faulty, and required assistance several times to resolve. Attempts to communicate needs for assistance through the app were unsuccessful, and required us contacting the staff directly, in person.
Luckily staff were there 24/7, however maintenance was not readily available. We were unable to shower for the first three days.
Second, our fridge was not working (which later we realized was a switch that had been turned off prior to arrival). I was storing breast milk that I was feeding my infant and some of this spoiled, so that was incredible frustrating. Again, communication sent through the AirBnB app about how to resolve this was never responded to.
Third, our Wi-Fi was extremely inconsistent and unreliable. Two of us were never able to use the internet on our phones despite multiple attempts to resolve this.
Overall, the suites met our needs, however given the price, was expecting them to also be much cleaner, better quality appliances (e.g., shower) and more thorough instructions provided (eg., fridge, microwave, washing machine). We had had been using the pullout couch for our toddler and it was clear that it was rarely cleaned underneath the couch. The location was great and the staff were lovely.