Arrived at Angela’s place at 3 pm, first possible check in time, and once opened the safe box where we were expecting to find our key, there wasn’t any key inside!!! We immediately texted and called her, who didn’t bother to answer any message or take any call. After 3HOURS waiting in front of the place we paid for, at 6 pm, one of the tenants arrived saying they forgot we were staying there (I texted her the day before to check if everything was okay!), reason why the room was dirty and not ready at all to welcome someone inside!
We then had to call Airbnb customer services to get another place booked last minute, process that clearly took a long time, wasting the whole afternoon to explore the city and losing our prebooked tickets for the Guinness Storehouse. If you don’t want to get the same treatment, do not book this place!
In many years traveling I never ever had such a shocking experience, not even when staying in hostels!
Ps after all of this Angela didn’t even bother to send a message to apologize.