Bob made us feel very welcome-from being responsive to messages on the AirBnB site prior to our arrival, making sure he was home when we arrived-early even-and having maps and helpful suggestions to ensure we had a great trip. He offered water, coffee, tea upon our arrival; had some breakfast cereal ready if needed; and communicated clearly with us about how to get in touch with him/when he'd be around/out of the apartment, who else was staying there (including introducing us), locking up and returning the keys.