Claudio was exceptional with communicating with me in a timely manner. We were late arriving to his apartment and he went above and beyond in making arrangements for us to get the key. Although we did not use it, he left a few things for us in the fridge. The apartment itself was very nice however the neighborhood was not the greatest, but was within walking distance of the civic center and key places. The apartment was secured with multiple locked doors and we felt safe there.