Nightmare. The flat I’m reviewing was a different one Eddie offered only after finding mold in the original. I specifically had asked if the flat had a washer AND dryer (to which he didn’t respond to until he was asking if I’d like a refund or to stay in this other flat), and he specifically said it did. Problem 1.) self check in didn’t include the fact that the keys are in a lockbox in a Subway 15 min away from the flat. So I showed up there to pick them up only to be rejected by the automated system as Eddie hadn’t changed the check in time like we had discussed the day prior, I had made the trip for no reason and was stuck carrying luggage around until he responded over an hour later and fixed the problem. Had I known the keys weren’t actually picked up and dropped off at the flat, I would never have booked. 2.) Remember the dryer I mentioned? Well this flat did NOT have a dryer, contrary to what Eddie said. So that meant we were unable to wash and dry our clothes half way through our trip like we had planned. Huge inconvenience to have no clean clothes and all Eddie could say was they had replaced some appliances in the flat (implying maybe they had replaced the W/D combo with just a washer) and asked for pictures of the washer. I sent them- and he never replied. No apology. Nothing. 3.) Minor but still mentionable issues: listed having a hair dryer- no hair dryer. Hot water heater lasted for less than 15 min of hot water. There was a bedside table that looked like someone splashed mud on it. The bath towels were like trying to use tissue paper to dry yourself. Cheaper than cheap hotel towels.
Eddie still never replied. Horrible communicator, can’t deliver what was promised, false advertising.