Didn't get a chance to meet Karla but she was a superb communicator. Very accommodating when I was a day late due to a cancelled flight! Eduardo was very friendly and helpful and he made check in and check out blissfully easy! The place is as advertised. Nice area - quiet street. Walking distance to a lot of bars/restaurants and to the tram if you are travelling farther out. Great home base for exploring Dublin. Would stay again. As a solo female traveler, had no problems and would recommend it highly! Thanks Karla and Eduardo!