We only saw Karin for a quick second but she was a lovely lady! The flat was beautiful and cozy and nice to come back to after a long day. The bed wasn't the comfiest, but we were so tired it didn't even matter, haha! The building was beautiful, and historic and across from a lovely park! The bathroom was a little knicked up here and there, but functional and fine :) you are getting a great deal for the price!