Never made actual contact with Norman, but was contacted by a woman that claimed to know the landlord. Just use caution when talking to the host. The woman would also come by frequently. This was due to one of the bathrooms not be operable when we arrived and a shower door being broken in another bathroom. They came by three separate days of our 7 day vacation to get both of them fixed. Then we were accused for having a cat in the Airbnb by the random woman (mind you we travelled internationally). She also requested that we make cash transactions over some damages that occurred which is against Airbnb policy. When I refused to do so and suggested paying the host through Airbnb she threatened me and told me she would have me escorted out of the airport if I “didn’t pay the fee”. Just an overall rough experience but I wish the next guests the best of luck. Hopefully it was just the holiday weekend that made this Airbnb experience a 1/5