I was looking forward to stay at this venue for a business meeting in Dublin, which was unfortunately cancelled due to Covid-19. As I was unable to travel, I contacted the hotel in good time to say I would not be able to stay with them and to explain why.
I received an unfortunate two line reply informing me that a refund would not be possible, to say that they were sorry I would not be staying with them and looked forward to having me stay in the future. Under the circumstances it would have been nice to have a little flexibility, or perhaps the generosity of enabling us to come at some future date without incurring full cost. No such gesture was made, it was simply a sorry and goodbye reply. This wasn’t my experience of other places, where people have really gone out of their way to be helpful, so I was left rather disappointed.