Dirty, rundown property. Nothing like the photos and completely unloved. Stained bedding, unsafe/blown plug sockets, very weak toilet flush that was obviously not working properly. The sofa bed was dangerous and unsafe - cleaner even described it to us as ‘dodgy’! We had to leave and check in at a hotel. Ingrid herself had been really responsive and kept me up to date via message, however, the issues were not resolved to a satisfactory level.