We booked the Staycity at Dublin Castle but upon arrival were told they didn’t have a room for us. They did not call us before hand to let us know - so we went straight to our original air bnb.
They then told us we could have a room at a sister Staycity Trivoli. They apologised by giving us free breakfast for two days, which costs £11 a head (total of £44 compensation). We were obviously disappointed as this meant we were not in the location we wanted to be in and had not been told until we reached our original air BnB. We found this to be poor communication and rather inadequate customer service.
The staff however at the StayCity in Trivoli were lovely and very welcoming, more so than at the Dublin Castle StayCity. The breakfast was okay and the new location added about 15 minutes onto our journey of everywhere we wanted to go.
However, our room smelt AWFUL. There were no windows to open and despite the air conditioning and putting on the extractor fan we couldn’t get rid of the smell. It smelt like a lingering cooking smell and was disgusting. We got used to it after being inside for 20 minutes but each time we came back the smell was horrible. We spent most of the time outside the apartment so it wasn’t too much of a problem, except we found that the smell lingered on our clothes!
Overall, we were a little disappointed with the communication and state of our room, but the StayCity staff at Trivoli were lovely and we had a nice trip regardless.