My communication with Dwaine was excellent. He gave detailed instructions on where the place was located and how to check in. However, we had majors issues with both the heat and hot water(or lack thereof) which resulted in us freezing all night. Dwaine said that the heater was on a timer, but it appeared as though we didnt have any control over it inside the apartment(we looked everywhere.) In the morning I went to take a shower and had about a minute of hot water, then it was freezing cold. Considering this was the last night in Ireland on our honeymoon, we were kinda disappointed :( I am sure that the heater was an oversight, but not sure what happened with the water situation.