Hi all,
We are a family of 4 and this is our experience.
Things that are good.
1. Location
2. Kitchen and washing machine
3. Communications
Things that need improvement.
1. The bedding was too old, soft and unsupportive, as it was just material and springs. There was zero support. The sheets were good but the pillows were paper thin and useless. The beds are also too small. We are a tall family - all 175cm - 192cm and our feet hung over the end of the beds. The main bed is a double bed and NOT a king bed as mentioned in the profile and the kids beds are singles and also soft and unsupportive.
2. Mould. There was black mould on both the windows in the bedrooms and behind the beds and up the walls in the second bedroom. By the last few days the mould was the only thing I could smell and the entire rooms just felt damp and musky. Unfortunately, there was too much of it for me to just clean myself and it needs to be professionally cleaned.
3. The shower tap in the bathroom would constantly drip and you could hear it in the bedrooms while you slept. The water faucet is very noisy and you can hear the water heating, refilling and so on constantly. The bathroom needs a bit of attention, as the ceiling paint is peeling and there is also mould in the bathroom which I sprayed bleach (supplied under the kitchen sink) and cleaned every second day.
We booked for 10 days but left at day 7, as I could not sleep comfortable in the double bed and I could not sleep in the kids bed, as it was also too unsupportive and had musky smelling mould. The floor in the kids room felt damp and everything just had a musky smell.
It is frustrating when you pay a lot of money to have any issues and I wish we had had a review to read prior to booking.
After another very sleepless night and with sore necks and backs, I did message the managing company to report the issues with photos and inform them we would be leaving that same day and they were fantastic. I have reported all the issues listed above and I hope they rectify these for the next customers that stay.
Best of luck!