Unfortunately we didn't get to meet Louise, though her teenage son was polite, friendly and helpful. She gave us the arrival information we needed and told us how we could get in if she wasn't there, which worked out fine.
The location was perfect for us - an easy bus into town (though the last bus back is 11.30pm so unless DART runs later (we didn't check) you'd need to get a taxi if you want a late night). It couldn't have been easier by car to get to the port for our ferry the next morning. It's in a quiet residential area and feels really safe.
Our room was as shown and clean, and with tourist information.
My reservations are firstly that we found our beds to be uncomfortable, with the springs in our ribs. Also, while it really suited us to be able to use the kitchen, we couldn't find a clean pan, washing up liquid or pan scourer (we used the mircrowave instead), and had to search for tea towels.
Overall it's definitely a real home experience and considering the price, great value for money.