Mario was nice and helpful although we didn't see him much as he was at work and Dean was away but they were both helpful in their communications.
The place is in an ideal location with the main landmarks all within walking distance and the gated door helps for safety.
The room had guides and local sweets/teas which was a nice touch.
The only downside is that it is just a bedroom/bathroom (not kitchen) so if on a budget a hostel may be a better option but we enjoyed our stay there and would recommend it!