Lovely apartment in an excellent location. We could walk to most places and those we couldn’t get to were easily accessible via public transport. However the management of this apartment is poor at best. After arriving and trying the code we were given for the security box to retrieve the key we discovered quickly that the code we had been given was incorrect. Multiple strangers also stopped to help as we were 3 young girls standing in the street of a place we barely knew. We decided to head into the hotel next door for help, the girl at reception advised they had no affiliation and couldn’t help and we were back to square one. We tried numerous times to call the number listed on Annmaries page it only ever rang to voicemail which we left multiple of. We managed to flag down a man who funnily enough worked at the hotel and knew exactly who we were talking about (and judging by his reaction to our situation this clearly wasn’t the first time he’s had to pick up the pieces of this poor management). He managed to call Annmarie who advised she didn’t deal with the apartment and would get in touch with someone, he phoned back again and she advised she would send someone down with a key. LUCKILY he managed to guess the code after using different sequences of the numbers we were given. Needless to see whoever it was that was supposed to call when they were on their way with the key never did and surprisingly enough nobody ever approached us regarding this. When we left we obviously did not know the code to put the key back in the security box so we left it with the hotel next door (which we didn’t think would be a massive issue considering they clearly have a way of contacting the hotel). We have since been sent a request for the cost of £70 which is to cover a replacement key (there is no mention of having to pay for a replacement key anywhere on the booking) however given the fact the key is neither lost or damaged, we find this unfair. Although this won’t stop us from visiting this amazing city again and it created a lot of initial stress at the start of our holiday which could’ve been avoided given the communication was consistent. Disappointing that we had to have this experience as we couldn’t fault the appartment otherwise.