At Check-in fob didn’t work after walking down all the way to the entrance, one of the staff had to send us back to the reception, as tired as we were, floor was very dirty, requested that it’d be mopped which they agreed to but never did throughout our stay despite knowing we have an infant, kitchen sink was messy, dust was on every furniture, had to wipe them myself. Also, they provided a Cot as agreed but, without a mattress and claiming for safety reasons, I mean how is sleeping on a mattress unsafe for an infant? I bet they just gave an excuse. How can a baby sleep on a flat solid surface and wont have a back pain? Apartment is in a great location, amenities was also great, customer service was extremely poor. I believe they can do better, the management just need to back check the staff as the nonchalant attitudes were too much.