The communication before we arrived couldnt have been better, we had very quick responses to all our emails. The house is in a nice central position, you really couldn't ask for better when in Copenhagen. As far as the house goes in our opinion it lacks a bit of soul, it is not a cozy place and has not got a lot of character. We also had a bit of a problem with the plumming and the internet. Cleanliness of bathrooms could also have been a bit better. That said we enjoyed staying there.