Elio's communication was always prompt and helpful. We only had one problem which was getting the keys to the flat and having to wait a while to be let in by the cleaner. Apart from that our stay was enjoyable it's a fantastic location to stay and in a beautiful part of the city. It's easy to walk around the city and see 2 or 3 sights a day, if you're in a hurry. The flat was very clean tidy and there was little or no noise from neighbours and really a superb place to stay for a break.