awful experience. a very unfaithful and irresponsible owner！especially annoying is that the keys are not in the locker AND she did not answer the 5 times phone calls or reply my many messages；not to mention that the cleaner only came about 40 mins later and JUST STARTED to clean the room； the number of the beds are NOT as described(i filed out the booking info for 4 persons but there is only one bed shown )；the apt is not cleaned yet when we arrived at 4pm so she should had plenty time to cleam(i previous contacted the owner right before departure and immediately after landing).
it is very very cold and late outside and we have my grandma who is over 80y waiting together so we had to book another hotel nearby that is also quite expensive due to late booking.
i went through the guest review of this apt and found a guest named Jackie who wrote a review in January 2019 complaining about the SAME AWFUL situation we had. Jackie waited outside in the cold for hours and the owner did not respond to her calls or messages just as she did this time.
she did not even give me the password for the keylocker if i did not ask her before the flight tookoff.
i now have a full refound back after i filed complaint through airbnb and described the situation supported by evidence as allowed and instructed by airbnb. i am writing to disclose this awful irresponsible behavior so to avoid future disturbance to other tourists. it is not the first time she does so. i hope not to indulge her to continue doing so and wasting other tourist's time.
pls also note that the apt is not cheap, costing us 5639dkk for two nights. it is even more expensive than a 4 star hotel but has so many problems so the quality falls far short.
这个房源床的数量描述不实 房子不干净未打扫 房东忘记放钥匙且房东非常非常难以联系上。好不容易联系上 结果还未打扫房间 让我们在寒风中等待吸尘换洗的清理。房东非常不真诚。