Awful experience. Deceptevely small. The double bed is not very confortable. The single beds are an ikea bench and a camp bed good enough for kids. No kitchen but a sink and a hot plate that are no use whatsoever. Leaking faucet. Exposed electric cables.
We stayed 2 nights and were abruptly awoken on the day of the departure at 7:30 am by the mother of the host that explained to me that a special plummer had to evaluate the mold in the ceiling of the room where all my family was sleeping. You try to tell them that there is no way that you are waking up your family to let a stranger barge in like that but she kept saying sorry sorry awfully sorry and he is a very expensive plummer and he cannot come back. She asked him if he could come back later and to what I gathered of their exchange in Danish it would have cost even more, so she replied he could not come back. I eventually let him come inside after waking everybody up and watch my 2 teenage kids curl under their covers in their pajamas, even though I had paid to be "at home" for 2 nights.
When I asked for a refund, Britt refused arguing that the man stayed 7 minutes.
When I brought this matter to Airbnb, here is the answer I got:
"This issue occurred on the morning of check-out, 23rd August. This means, during the first two nights of the reservation, no problem was found. Airbnb does not have the authority to claim any refund for that length of time.
Hence, Airbnb can obtain a refund within the value of the last night of your reservation, which is the one affected by the plummer's visit. As explained, a full refund can only be given for nights not spent in the listing, so Airbnb can only get up to 50% refund on nights affected by severe problems. We can obtain, in your situation, up to 59€ refund, which is 50% of the price for your second night. We would of course add the service fees corresponding to this refund, which would be 8€ in this case, for a net total of 67€ refund."
To sum up my experience, I chose airbnb for the people and only found robots and numbers: 7 minutes, according to Britt, is nothing. The plummer is super expensive so you have to open the door.
My inconvienience, according to the algorithms of Airbnb, has only affected 50% of the second night of my stay. The fact that I am still fuming about it is almost flabbergasting.