The apartment is really nice and right in the city center. It is elegantly decorated and guarantees all kind of comforts. The check-in was easy, even though communication with the host was a bit delayed in regard to general information such as the Wi-Fi password. I really appreciated the discount that they provide in the cafe beside the Airbnb.
However, we experienced some issues. The lights in the living room were not working. There was only shower gel and shampoo was missing from the complementary products. Moreover, on the last night of our stay we witnessed a very unpleasant situation in the building. We were woken up at 5am by another Airbnb guest banging on an apartment door and shouting. We witnessed a violent fight which really scared us. This person also managed to bang the door of the other apartment open, which made us question the safety of the building. Even though this was not the hosts fault, I did not appreciate their way of handling the situation. It took more than one hour to get in contact with them to report the situation which was continuously going on. There were not enough safety information for foreigners, we didn’t know whether to call the police and report the situation because we don’t understand danish. They didn’t even offer a refund, nor an Airbnb voucher to spend in the future in sign of excuse. All of this situation made us feel really unsafe. Even though security cameras are present, I wish there was someone on call 24/7 for these kind of situations.
I really hope that this aspect will be improved in the future. I am giving an overall judgment of 4 stars for the comfort and location of the apartment, despite the incident that was a one-off occurrence (at least, I hope). However, if I had to judge solely the hosts reaction to the emergency, I would give one star.