It is with a heavy heart that I leave this negative review. However, this has been an awful Airbnb experience.
My family was due to move from the UK to Denmark on December 30th. We reserved Mikkel’s property for an entire month, paying over £3,000. We needed a place to stay for the first month, while we search for a long-term property in Copenhagen.
2 days after I booked our stay, Denmark imposed a travel ban on the UK. I immediately contacted Mikkel to ask whether he thinks we should cancel the reservation immediately for a refund. He asked not to cancel the reservation. “We are willing to offer you to stay the extra amount of days that you are prevented to come to Denmark, at the end of your stay. For now I have blocked the 10 days after your stay”, he told me.
As he offered as many days at the end of the reservation as we missed at the start, I believed I had nothing to worry about, and agreed not to cancel the reservation yet.
On January 5th, I informed Mikkel that the Danish government had extended the ban until January 17th. Suddenly, he said this: “I cannot offer to extend your stay for longer than the 10 days we offered in first place”. As he had suddenly turned back on his original promise, and only 5 days into the reservation, I asked him to cancel the reservation instead.
And, to my great surprise, he refused to compromise in any way. Even when, half way into the reservation, I informed him that Denmark extended the travel ban until the end of our reservation, meaning we would hardly get to spend any time whatsoever in the property, and literally begged him for at least half of the reservation payment back, he coldly refused.
This ordeal, apart from costing me large amounts of time and stress, has resulted in financial hardship that continues to cripple myself and my family to this day. This lack of empathy during such hard times, in a situation that is entirely beyond our control as guests, is horrible before even accounting for the fact that the host lied to us in order to persuade us not to cancel the reservation within two days of booking.
I think it is important for people considering booking this property to know who they are dealing with.