Charlotte is very helpful and quick in responding way before my trip! The place looks exactly like in the pictures, very nice and comfy. The location is very good too, close to the metro/train station and bus stops. If you love cheese, there is a very good cheese shop nearby :) Ole, the father of Charlotte, is such a friendly and helpful man. He helped me carry my heavy luggage up the stairs!! (Yes, as many of the other reviewers mention, they have a narrow stairs, so beware! ) He also gave me a very detail tour of the apartment and its amenities! I stayed near the end of the June, and the apartment can be a bit hot at night if I have my windows closed as can be a bit noisy outside, but other than that, everything is perfect!