Extremely poor actions as a host.
Our host messaged us the night before asking what time we would arrive. His page said to check in at 1200 which we planned. He stated that we would need to check in at 1430. Which we were flexible in doing. At this point it was made very clear what time we were suppose to arrive. That was the last communication we were to receive from this host.
To go into more detail:
We have been traveling since 0230, arrived at 0800 and patiently waited to check in at 1430. After grabbing some food and walking around we were ready to check in and get some much needed sleep. It was raining on and off all day plus windy, so we headed back toward the given address. We were about 5 minutes late due to our gps but we told the host that. (We received no response.) Once we arrived at his address the first thing we noticed was that his name was not even on the list of residents. We messaged him that we were there but received no response. After waiting for over an hour, we messaged Airbnb and didn’t not get a response until later at midnight. We couldn’t call because we were in another country.
His lack of response worried us and on top of that the reviews from other people who had stayed later confirmed our fears. Current reviews warned people of his lack of response which were within the last couple months. (We booked this stay before these current reviews were posted).
It is sad that Airbnb did not check more into this host who was supposedly a super host. It would have saved other including ourselves the hassle of finding another place to stay.
We were lucky to have found a hotel near by that had a room for us to stay one night. We still had to search for another hotel to stay in and in the end payed more than triple the amount that we paid for this Airbnb. A room which we never stayed in or even know truly exists.
We strongly recommend you look somewhere else for your stay in Copenhagen. It is a beautiful city with one small blemish and that is this horrible Airbnb experience. We now have a worry in the back of our heads if our upcoming prior reserved Airbnb stays will be as horrific as this.