The location of the apartment is absolutely fantastic in terms of where it was in the neighborhood, and the place was very clean when we checked in. The kitchen is fantastic, and the whole apartment is very minimal. The living room is huge with a very large television that has access to Netflix and other streaming services.
We unfortunately had a very bad experience with cigarette smoke when we were there. The whole apartment really smelled bad and it was hard to ignore for us non-smokers.
Additionally, the listing is inaccurate for the bedroom area. The picture shows a king sized bed with space on both sides and lamps and two windows. This must be a completely different apartment, because this apartment has a queen sized bed that's placed against a wall in a small dark room next to the bathroom. The floorplan layout in the listing is correct, but the picture of the bed in the listing is misleading. We were trying to avoid a situation where one of us would have to crawl over the other person to get to their side of the bed.
When I sent a message about the cigarette smoke shortly after we checked in and wanting to change our reservation to only one night, no-one responded until about 8-9 hours later with what looked like a pre-written message that said "Thank you for raising this concern with us. We will make sure this is addressed." -- no acknowledgement about our desire to change our reservation. I mentioned again that we would be checking out the following morning instead of our original reservation, but there was no reply.
When we left, I sent a picture of us putting the keys back in the lock box along with another message that we checked out. No reply. A few hours later, I sent another message just making sure that someone saw that we checked out. It was only then that I got another generic message that said "We will speak with our team about this matter and give you an update."
At this point, I had contacted Airbnb who wound up issuing a refund for the stay due to the inaccuracies in the listing. 3 days later, I got a reply back from the property management that just said they wouldn't be willing to issue us a refund, and "it is unfortunate that we didn’t have the opportunity to offer you another solution" -- but.... they barely replied to my messages so I'm not sure what else we could have done?
It's too bad, because the apartment itself was nice and the bed was comfortable. Everything was clean and well-equipped, and it was on a fantastic street with access to so much of central Copenhagen. We just couldn't tolerate the cigarette smoke and the lack of communication from the property management company was a real issue.