Well, what can we say...
The cleanliness of Karolines apartment was surprisingly poor. Having booked her apartment after reading amazing comments about the cleanliness we were horrified by what we found, especially in the kitchen. The fridge, cooker and kettle appear to have never seen a cleaning product in their time. Mould was found in the fridge and apple juice exploded in my partners face after it had been left in a glass air tight container for a considerable amount of time.
Old cooking oil, grease and food splashes covered the front and inside of the cooker. The cooker was so disgusting it was unusable!!!
The bedsheets didn’t smell fresh and the towels in the bathroom smelt of mans aftershave.
The light in the living room also didn’t work which we didn’t know about until we arrived. The living room was dark and we only had a small, dim lamp to use.
When we made contact with Karoline about the issues, she was very defensive (Understandably) however, refused to acknowledge any wrong doing and will not accept the evidence we have provided Karoline herself and Air BnB.
She is also making it extremely difficult by refusing to issue a refund. This has been going on for 2 weeks now.
The location of her apartment was good and to get around by public transport was easy and reasonably priced.