There was a slight hiccup to the start of the stay, when we arrived to an apartment that had not been cleaned. To their credit though, they responded quickly, and sent someone to clean up right way, and refunded all cleaning fees and added a complimentary mid stay cleaning. Overall, the service is responsive and friendly, and I really enjoyed all communcations with the staff. The first night we mentioned we were a bit cold in the apartment, and within the hour they brough a brand new space heater for us to use. The apt is roomy and exactly as described.
The location of the apartment was very, very convenient, though being in the middle of everything did mean that on NYE, it was quite noisy outside, but that is kinda to be expected. In the mornings, because the apartment is right by a church, the church bells could get loud and wake you up. Since we were traveling with small kids who woke up early anyways, it didn't really matter all that much. But could be annoying for some.