Charlotte made us feel very welcome. Even though she was not present when we arrived, her friendly son patiently waited for us to arrive from the airport, and the key transfer went very smoothly. She checked in with us a day into our trip to ask if we had any questions, and she responded quickly. Our bedroom was clean and stocked with fresh towels and a guidebook for our stay. The location of the apartment was great--next door to Christiania, the Church of Our Savior, and the Metro, and just across the river from the city center.