He was very friendly, welcoming and responded to communications promptly. We were met on arrival and local rules and tips given clearly. He was always available for help when required which was reassuring. The apartment is on the 5th floor and there is not lift so we were quite fit after 4 days. The description was accurate and helpful. Nothing was too much trouble and we felt quite at home there. All the usual amenities were available for our use including a washing machine. The apartment is in a great area of Copenhagen (Norrebro) and most sites within walking distance. Excellent local transport buses and metro and you can visit Sweden (Malmo) via the Oresund Bridge using their superb trains at reasonable cost. Things to see include the Royal Amalienburg Palace, the famous Mermaid, Frederick's Church (massive dome), the many parks often built around the old city fortifications including lakes and zig-zag moats - superb - including a wonderful Botanical Gardens nearby. Many good bars and restaurants within easy walking locally. Recommend Cafe 22 on the lakeside (3 mins) and especially Nordskovs Spisestue on Norrebrogade (no. 59) where we had our son's wedding, evening celebration meal/gathering - superb! 'The Barking Dog' (no relation!) on Sankt Hans Gade (3 mins) is excellent for a large variety of alcoholic and non-h drinks incling many beers, ciders etc. Thoroughly recommended as a great city to visit AND the people are the happiest in the world - and it shows! Can't wait for a return trip!