We had really high hopes for this place but were very let down. After a travel mishap we got to Copenhagen a day later than expected but happily paid for the night we weren’t there. We then asked to check in in the morning and were told we couldn’t check in as soon as we got there but we could wait 2 hours for a time that was more convenient for them. We also happily agreed to this and showed up on time at the given time. We then had to stand in the rain for 45 minutes with no replies to any texts sent and no one there to let us in. I have pretty bad back trouble so standing for 45 straight minutes with a 50lb pack on my back really took a toll on me. Once we were finally let in we get up to the apartment and see that none of the beds were made in the way we requested (2 doubles) in advance. Not only that but the sheets we received were stained and the bathroom was wet and disgusting. When we tried to check out we sat around the place waiting for a solid hour for someone to come pick up the keys and eventually had to leave because no one came. The host Miguel never responded to any of my texts and whenever I needed a response I had to call him. The only plus to this place was that it was in a good location with close walking distance to most things. Think this all might’ve been problems within a separate “staff” (for lack of a better word) that puts the apartment together and lets you in. The host Miguel seemed very nice over the phone and like he was trying to help but I think that is the problem with being so far removed from the situation. Think that this all could possibly resolved with better communication and potentially a different “staff”.