Pia was a great communicator and very friendly. The apartment was as described, clean and had everything we needed including comfy beds. It was bigger than I expected and it was nice have some space to relax in the evenings.
The location was also great - a nice neighbourhood to wander around (and eat). It was also easy to get to other parts of the city: although walkable, we used the local busses and trains to conserve the energy of our children, stops for both were nearby.
Overall, we had an excellent experience.