First, I'll focus on the positive. Oliver and Rob who work together at the rental office, were extremely helpful and professional throughout our stay in Copenhagen. The townhouse couldn't be more centrally located; its steps to the canal, the stroget, the castles, the departures for the canal rides, etc. It's not fancy, the 300-year old townhouse is a bit worn down, but still full of charm; the style is very typically Danish (so a friend told me). The kitchen is big and well-stocked for cooking; we rented the apartment for a 9-person family reunion and it was wonderful; plenty of space for the kids to play and gather everyone together at the dinner table.

Its true what other guests have said about noise; there is a bar about 4 doors away, and the old city is full of loud revelers at night; bring earplugs if you are a sensitive sleeper.

I saved the negative bit for the end, because i was really impressed with how Oliver and Rob handled the situation. For the last two days we were there, the hot water stopped working. It turned out to be a problem in the whole block; i guess hot water is controlled centrally in Denmark. The emergency repair crew was drilling below our window at 6AM on Sunday, ugh! On saturday, when we discovered the problem, Rob came right over to see if he could fix it. They were very apologetic, and on Sunday, Rob offered to give us a refund for 1 day, this with almost no prompting on my part. This gesture really gave me confidence in their ethic and approach. These guys really take care of the guests who stay at the townhouse, and despite a rather annoying, cold-water situation, i would absolutely recommend the townhouse to anyone with a sense of adventure.