The apartment was large, well laid-out & clean. The checking-in instructions were good. On her listing Hannah does insist she responds to messages within an hour which isn't strictly true. Leading up to our arrival in Copenhagen I waited days for replies & on the day we checked out there was some confusion and the number listed to contact her for any issues isn't actually her number & despite us calling, texting & whats-apping this number nearly 20 times at the 11am check-out time no-one answered or responded to us at all. Infact from the listed number advertised we actually never had any reply so not sure who's number that is! When we emailed Hannah she did reply & the misunderstanding was all ironed out.
I think we felt that the apartment was great but the communication wasn't up to par.