Ole and Lisette were not at their home when we arrived and, unfortunately, we never got the opportunity to meet them personally. From a distance, however, Ole was extremely helpful. I was unable to use my mobile phone, yet we were in need of a taxi numerous times. I simply emailed Ole, he phoned for a taxi from wherever he was and within a few minutes Ole confirmed that a cab was on its way. We were very impressed. The flat itself was roomy, bright, and comfortable. There were adequate amenities within walking distance - a grocery store, bakery, pizza place, etc. Our two-night stay was at before beginning a 9-day Baltic cruise, so the location was perfect to get to the Port of Copenhagen on the day we sailed. We would recommend Ole and Lisette's place.