This is one of those places that you first have to go to a secondary location with a lockbox to retrieve the key. We needed cell phone service in order to unlock the box and my husband had to activate his just to attempt to unlock the box, which didn’t end up working. It took about 45 minutes and was extremely frustrating. However, the host was communicative and did attempt to be helpful. A few other things that are just my personal peeves... the shower had nowhere to put toiletries other than the floor (which I think is gross, but might not bother someone else). The beds were not very soft, but again that is personal preference and not a reflection on the host. I mention these only for other’s awareness as they are very subjective items. The apartment itself is large and airy and in a great location. The host was very communicative and helpful for the entirety of our stay.