When we checked in within one hour we realised that heating was not working for anyone in the bedroom and the temperature was -1 degree. The one-bedroom was small but the host said they do not switch on the heating in that room ever because it's super small and doesn't need heating. For the main bedroom, the host claimed that the heating was working in the morning but stopped working once we checked in. After 5 hours of complaining to the host, her friend came to check and informed her that the heating pipe was broken. The host stopped responding and when we called her she said she was in Italy and nothing can be done.