I have traveled around the world, from luxurious to economy stays and I thought this reservation would be decent. Unfortunately from check in, we encountered nothing but poor service from Clara. She had us bouncing from one place to another looking for keys that were never there only to have a stranger bring the keys half hour later making us miss a dinner reservation, after she made it very clear to arrive by a specific time.
The apartment and location are nice. However, being 4 guests we expected 4 towels, and only received 1 old torn towel, and 1 hand towel. When I messaged her about this and mentioned there was a whole bag of wet towels, she simply replied there was nothing she could do, to not look at those towels and to enjoy our stay. There was no toilet paper in the apt and not even napkins we could use either, when I told her about this issue she said she was sorry and for us to just go buy some..seriously? We had to buy 3 towels, just to leave them behind as we were flying the next morning.
The 2nd bedroom’s duvet cover was not clean as it smelled of bad body odor and we couldn’t use it. There was mold in the bathroom tiles & curtain, as well as spider webs throughout the apartment, all of which we took pictures of to document.
Hopefully she is able to fix her poor customer service, otherwise, don’t be a host on Airbnb!