Emma was always available to answer any questions in a few minutes. Check-in was easy and smooth. The apartment is spacious, with plenty of blankets and pillows. The location is perfect, very close to the metro and bus stations, which could take you to the central station in just 10 minutes. The grocery store (Netto) and fast foods are just a few steps away from the apartment. The apartment is located on the third floor with no elevator. This was not a problem for us, but you may consider this if you travel with kids or older people.