We didn't actually meet Laerke, but it was easy to get the key and get settled. The room is very nice, and the bed is very comfy. There was a problem with the bathroom sink, and Laerke left us a bottle of wine as an apology, which was a very nice thing for her to have done! It is about a 15-20 min walk to city centre, but very easy access via metro or bus. Overall, a pleasant stay.