Den was super helpful and accommodating. The location is superb, the accommodations are very nice and clean. No drawers and only a few hangars for clothing, but plenty of towels and toiletries/cleaning supplies. And if you need to supplement, there's an Aesop a few blocks away. There's also a great little grocery store on the corner and a nice playground and coffee shop at the end of the street, plus a Michelin starred restaurant in the nearby plaza.