Charlotte is great, very friendly and notified me in advance how to contact her and when I could check in. She even waited a little late as I got a little lost with the tram. The room is lovely everything you need. Very clean. The neighborhood(actually CPH in general) is really safe with many accessible shops all around. One too though: ask how to adjust the shower temp my first shower was freezing cold until I figured out the temp settings. My fault for not asking. A very great stay with charlotte! Highly recommended!