Charlotte's partner welcomed us when we arrived and provided a Guest leaflet with some useful information. We had everything we needed for our 10 day stay. The kitchen is well equipped and the bathroom had a number of toiletries available although we had bought our own. The lounge and bedroom were comfortable and the flat was warm. We were given some cooking apples during the week which were fabulous and used to make Apple Crumble.. Thank you for these. we would recommend this flat to others and would use again for a future visit.