Communication with Tine was very easy and the whole process ran smoothly. The apartment is on the top floor and very bright and nicely decorated. You need to be comfortable walking up flights of stairs to the top floor, we were. Tine left cold drinks in the fridge and a lovely note for us, we felt welcome and the kids loved having a girls and boys bedroom. There is two double bedrooms (a boys bedroom and a girls bedroom), a landing with a single bed and an attic room with a single bed, our kids wanted their own bedroom so our girl slept with mammy in the girls room and our boy slept with daddy in the boys room, neither wanted the landing or attic single bed! this wasn't too much trouble, better I suppose if travelling with two young girls or two young boys who could share a room. The kids loved using Tine's children toys and being in another child's room and also interacting with the animals, who were sweet natured. Not a suitable apartment for people who are not animal lovers, but we enjoyed looking after them. The apartment is in a great area which makes it easy to walk nearly anywhere you need to go. We regularly walked to town and ate in the restaurants around Norrebro, which were lovely. The only time we took Metro was to Christiania and we used the tourist train for the Little Mermaid. Overall we would recommend this apartment for exploring Copenhagen and wish Tine and family all the very best.