Iara was waiting for us and helped us with our luggage. She was friendly, helpful, and showed us around and how things worked. She gave us her phone number in case we needed to contact us. I had one question and emailed her. She responded right away. It's a lovely home and obviously well loved. It did have two negatives which weren't important to us and go with the area. One , it is on the 5th floor. And two the neighbourhood is a little seedy but no one was anything but friendly. But, also, the flat is two blocks from the train station and handy to everything. Overall it was great.