Although this apartment is in a convenient location the key pick up is at a 7-Eleven store many blocks away from the site and very inconvenient. Our taxi driver was not happy insisting to drop us there so we had to drag our bags over the cobblestone for many blocks.
We also experienced having two broken beds! The slats had been broken before we arrived and they knew it but did not warn us. They suggested we fix it ourselves by taking slats from the second bed but it was also broken. The beds were so broken that you could not sleep on it without hurting your back. Then they told me to just sleep apart for my husband and on the couch which was so dirty it looks like it had never ever been steam cleaned.
After much communication with them and all their excuses for problems during the summer, they finally fixed our bed but not our daughters bed. Our bed was broken for two nights but my daughter slept on a broken bed every night because they did not fix it but claim they had. When I sent them a photograph proving that they had not fix the second bed they did not believe me and then told me I could take other slats out of my bed and fix it myself.
They refunded me a little bit more than one night refund which is not near enough and only after I complained a great deal about not being given fair compensation.
I am in Airbnb host and I would’ve compensated my people for every night that they had broken beds although I guarantee you that would never happen at my rental. I went through incredible hassles and came all the way to Copenhagen from the United States after three years of not being able to vacation due to Covid only to deal with a poorly run apartment.
Food was left in the fridge from the previous visitors and it was moldy. Sheets were left in the dryer that I need to deal if I wanted to use the dryer during our stay which is the point of an Airbnb, to have a kitchen and doing your laundry along the journey.
The furnishings are very basic and really and sparse. Many dead plants. The second bedroom is only accessible by walking through the first bedroom which is very inconvenient and provides no privacy.
In the space between the toilet and the shower is a huge window to all the other apartments and does not have any curtains so everyone can see you naked if you want to go between the two or once you come out of the shower.
They do not supply even basics like paper towels in the kitchen or a box of Kleenex. I would NOT recommend this place despite the location.