This is a lovely flat in a great location. A simple Metro ride from the airport and the city centre, surrounded by good restaurants, supermarkets, bakeries, etc, and within comfortable walking distance of Norrebro, the zoo, and - if you don't mind a kilometre or two - just about everything a visitor might want to see or do in Copenhagen.
Unfortunately, there was no one at the flat to let us in when we arrived. I learned later that Alex had sent an airbnb message at 10 am trying to change arrangements, without stopping to think that we were already 5 hours into our journey at that point. He didn't text or phone me or my partner (he had both our numbers), so we were left outside the flat for an hour wondering if we'd been ripped off before his brother finally arrived to let us in. As Alex knew, we'd already had a host cancel on us with just a week's notice, so it was a stressful start.
Apparently, the reason he wanted to change the arrangement was, his cleaning service had let him down. It was quite obvious the fault hadn't been cleaned for a long time. It was extremely dusty, every cup or plate had to be washed before use, the freezer compartment had brown gunk around the edges, the towels and second bedroom smelled stale.
If your going to charge nearly £660 for a week, surely you can find 30 minutes to vacuum, dust, wash and wipe the place yourself?
The pillows and duvets were old and stuffed with feathers, which 2 out of 3 of my family are allergic to. Not the host's fault, obviously, but if we'd known in advance we would have booked elsewhere. As it was, we had to make do without. Maybe I should have asked, but it's been such a long time since I encountered them it didn't occur to me. Thought everyone used synthetic fibres these days.
There was no welcome pack or even note, no helpful suggestions about restaurants, supermarkets or bars. No info on how to access the communal garden area (or whether we were allowed to), no 'help yourself to tea, coffee and jam'. It was all very much, sort it out for yourself...
Maintenance work was going on in the flat block immediately next to Alex's, which involved a hydraulic crane - sounding like a pneumatic drill - being fired up and run non-stop from 8 am every morning Monday to Friday. Not that early, granted, but we were on holiday. Again, not Alex's fault, but I'm sure he had advance notice of this and could have warned us.. and again, if we'd known, we'd probably have picked an alternative option.
None of the above spoiled our stay, but obviously it didn't add to the experience, either. I did contact Alex to discuss the above before writing this review, and if he'd bothered to reply with apologies and / or explanations I might have gone a little easier, but he didn't so neither did I.