In regards to communication, Olga was a good host. She was nice and check-in was smooth. There were, however, a few issues that made this a good place, but not great. There were four beds advertised, but only three were there, and one of those was a sofa that supposedly pulled out to accommodate a second person. How do do it, however, was not explained, however, and we were unable to figure out how to finagle it. Two of my children slept on comforters folded to make a makeshift bed on the floor. Despite not using much paper, the toilet constantly clogged, but there was no plunger. The floors are all hardwood, but there was no broom, and we could not get the vacuum to work, so we were unable to leave the house cleaned. We couldn't find dish soap, so we loaded the dishwasher and washed what we had time to by hand (we had to catch an international flight). She complains that my kids played with toys and didn't put them back, but they were left out when we arrived, just pushed against the edges of walls, so we did the same as neatly as possible (nothing that was inside a drawer or wardrobe was touched). We did accidentally scratch the floor, and I asked how much it would cost to fix so we could pay, but she never responded. I wouldn't really a larger group. This would accommodate four people at best, imo. The location, however, was very close to bus stops and the train, which was the best part about the place.