I didn't meet Jacob but communication via email worked well and he responded very quickly. The key hand over worked great!Kitchen is nicely equipped. My biggest frustration was the toilet/shower. Shower was a hose attached to the sink with a tiny shower head (a size of 2€ coin). Once I showered the toilet seat had to be wiped because it was wet. The light was very dim and the bathroom wasn't clean. We used flip flops. The entry is unfinished remodel and there for is very unwelcoming. Good connection to the city center. We walked (15-20min) and used bus seldom.