Shirley is very responsive which is great. The instructions on how to get there were on point. The door was tricky but once you get it, you are golden. It's a good size for 1-2 people. The bed was very comfortable. There was a coffee maker, cups, plates, utensils and some cooking ware which was a nice touch since I wanted to eat in some nights. There is a Netto and Irma (supermarkets) within 1.5 blocks and a 7-Eleven and pastry/coffee shop at the train/metro which is also 1.5 blocks. I have no complaints! Great price, convenient location!!