Anne is very friendly and speak perfect English. She is very familiar with the city and want to tell you how to navigate the city. It is our last evening of the trip and we didn’t have time to talk. Otherwise, it would be great experience to learn from her more about the culture and food etc. The location is excellent and right next to the city hall square. It is very convenient to get to from the airport either by train or by metro. The instruction to open the gate and door is very clear and Anne is waiting for us. There is spiral stairs which you need to walk up to 3rd floor with your suitcases. She even offers help to us if we needed it. The room is very clean and we had a nice stay. I’ll come back if we even return to Copenhagen