Unsafe, unprofessional, and abrasive. When we arrived the back door that opens to the neighborhood was wide open. One day while we were out she entered the unit without notice or our consent (she did try to message us, but did not do so far enough in advance when she had ample opportunity to schedule this beforehand). She left comprehensive cleaning instructions on post it notes including vacuuming, cleaning counters, and changing sheets. This definitely seemed unreasonable to us given that we paid a cleaning fee, but regardless we complied completely with her instructions as written, except we could not find the trash area as she described it. We did this because we had seen her leave a vindictive reply to a guest’s negative feedback (which in no way addressed the issues the guest identified), and we did not want to risk the irritation of getting a nasty message from her. Nevertheless, she harassed us because we did not remove the large comforters from the bed (her note said only to remove the sheets). The bathroom featured a step that poses a very unsafe tripping hazard and we smashed our toes into it several times. The shower was barely operational and many of the light switches did not work. The location was an easy 5 minute walk to the trains, and the unit itself was beautiful and very nicely furnished. The check in process was easy and flexible.