I called Nina from the airport when we landed. She welcomed us over the phone and informed us that Ludo would be waiting for us at the apartment. Nina and Ludo had sent us detailed instructions on how to use public transportation to get to the apartment. It was very quick and easy as they had described.
Ludo greeted us on arrival and presented us with some orange juice and pastry he said Nina wanted us to have in case we were hungry or thirsty after our trip. Thoughtful! :-)
Ludo sat down with us and went over a three page package of instructions, tips, directions, requests, etc. Basically, everything we needed to know about making our stay fun and stress free. It was greatly appreciated.
The apartment and neighborhood are exactly as pictured and desribed by the other previous reviewers on this site. It is a lovely, comfortable apartment. We cooked several meals using the kitchen and it is well stocked with all of the necessities for doing so. There are markets close by and we bought what we needed on the way home from our day excursions. The bus stops are right in front of the market.
Ludo and Nina checked in with us by email a couple of times during our stay to make sure we were comfortable and things were going well. They are very easy to communicate with and very prompt with their responses.
It was a completely enjoyable experience for us. I would highly recommend this listing and I would look no further if and when we return to Copenhagen.
The one thing to be aware of is that there are three flights of stairs. This wasn't a problem for us as we like climbing stairs but it may be an issue for some guests.