If you want a stress-free holiday and if you would struggle to find the money to pay for alternative accommodation, think carefully before booking this. We needed to chase Maria when she hadn't sent check-in details 2 days before our stay. We accepted her reply that we would receive these on our arrival in Denmark (with hindsight our stupid mistake). On arrival and after no reply to 8 telephone calls, 3 texts and several messages, 2 hours standing outside apartment in below freezing temperature etc (!) we gave up after 5 hours at 2100h. We found a hotel and paid for the last available room on 30th December. Maria contacted us later with apologies that she had been at a party. We understand mistakes can happen but have found it difficult to be understanding about her refusal of our request for 1 night refund. Maria states that we "chose" to stay in a hotel and we should have been "patient". Wherever you decide to stay, have a wonderful holiday in this fabulous city.