Good communication. Henrik met us for our checkin and was very helpful explaining to us about the neighbourhood. We plugged a toilet and Henrik was quick to come over with a plunger and help us unplug it. Great location in a safe neighbourhood not to far from downtown. Were I to visit Copenhagen again I would have rented a bike for the four days as this is the best way to get around. We were a family of two adults and three children. It was a little tight for us but doable. The apartment waS a little cluttered with owners possessions. I wouldn't hesitate to stay there again