Charlotte was extremely helpful and accessible from the second I booked until the end of the stay. It was my first experience with air BnB and I don't know why it took me so long to give it a try. The location of the apartment is fantastic. Easy to the airport and all tourist attractions. The apartment has a great washer/dryer and a wonderful kitchen. It is on the top floor of a walk up so that would be an issue for the disabled but was not for us.