Ann's communications from booking and throughout our stay was excellent. On our arrival she had provided maps & other helpful info, vases of flowers, fruit, fresh milk, selection of cereal and beverages. Ann lives close by and was warm and friendly and very willing to give any assistance at all. The apartment has an unusual but character-filled decor and layout but it is cosy, well set up, very clean and the location and area is very quiet and safe. It is 2 bus stops away from a major train station - Østerport. We had a fantastic stay and appreciated that it was only a few stairs up from street level. highly recommended.