Marie is very nice and easy to work with. She answers all requests and messages very quickly and check in and check out were very simple. She even checked in to make sure we were enjoying our stay. My only complaints are the distance it took from where we picked up the keys to where her apartment is located and we had issues with pet allergies while there. We had a lot of suitcases and baby things and it made it difficult to walk so far. Also, it did not seem like the most family friendly of neighborhoods. I think it would be a fun place to visit for young people or college age kids but for families I would not recommend.