Juliane's mom was in Copenhagen at the time and very helpful. Juliane had let me know how to get the apartment, and her mom Tine met me at the apartment as soon as I arrived. She was so delightful and the correspondence with Juliane was really easy - especially as I made the booking only 2 days prior. The flat was fantastic, much bigger than I expected and the kitchen was an absolute dream to use. Would highly highly recommend the flat. The location was also lovely with a beautiful view over the canal.