We were late arriving due to problems on the metro but D waiting patiently for us and was very welcoming on arrival. She was very informative and was an email away when we had a problem. We loved the apartment which is spacious and full of interesting things from around the world and with bookcases full of knowledge . The only criticism from my point of view is I would have liked more pillows and somewhere to unpack but the beauty of the apartment made up for these minor details . Recommend going to the MAD supermarket at central trading station for food and ready prepped meals when you want to put your feet up after a days walking the lovely streets of wonderful wonderful Copenhagen