It was okay. They weren‘t really 24/7 available for us over the phone. I asked them about the towels I used and where I could put them because there wasn’t a bin or something in my room or in the bathroom where I could put them in. And also somebody stole my toothpaste in the shared bathroom and I asked them if the staff got any for us or found my toothpaste. But no response. Check in and check out was fine. The rooms are ok for the price. There isnt any storage space in the room. Only (in my case) two seperated beds, a trash can and a mirror. Also a hook where you can hang your jacket. I get it- its a hostel, but still- there was only communication in the beginning and my questions were not answered. Also the kitchen is being renovated at the moment and we couldn‘t go in! And nobody told us that.So there was actually no option for making breakfast or anything.