We were expecting her to be super nice because of the reviews, but we had a terrible experience with Mira. We spent about a day and a half traveling. Our last flight was delayed a couple of times, which we kept her posted about. And one of our suitcases was lost by the airline. She said she would wait for us. We even asked her if someone could pick up the keys for us, so she didnt have to be up too late. She said she preferred to wait. When we got there she was very rude. We understand she has rules about check in, but she said she would wait. She looked very upset when we got there. We said we were so sorry for the time, and thanked her for waiting for us. She let us know she was very upset since she had to wake up early for work. She asked us not to take a shower. She gave us a shower time, a time to get home the next day. Asked us not to make any sound. To be honest we felt like we were intruding. We had been traveling for a day and a half, dealing with the missing suitcause, sweating from the walk from the train, exhausted, but we couldnt even sleep. She didnt even offered water. She had a very bad attitud. We slept for a couple of hours and decided we were too uncomfortable to stay there. We took everything and left at check out time 10 am (she was still sleeping) and send her a message. She never replied. We understand rules but a delayed flight and missing suitcause is an exception. She could have said she wasnt going to wait. But she did, and then she behaved like that.