By check in there was an issue with our booking and it took a long time before we could get our room, 3 ladies where going back and forth between them trying to fix it for us.
When we finally got the key and headed to our room we were shocked when opening the door and getting hit by this horrendous smell like vomit and excrements coming from the room, we went inside and didn't even put our bags on the floor because we couldn't stand the smell, so we went back to the reception to ask for a change of room. After another long wait they offered my 16 year old daughter and me an option to stay at a 4 people dorm with another person. I had book a private room for a reason, so I requested a refund that for some reason they couldn't provide immediately, and checked us in on another place.
The Hostel didn't provide with a full refund (we never used the room) they kept one night as a "penalty" for what? not tolerating a nauseous smell? so I had to go through the resolution center.
The place is very "cool" as young people would say, but can use better cleaning and customer service.