An external HDD was forgotten in the apartment. Yes we left in a hurry. Yes it is our fault. But the handling of the situation was not professional at all. Although we explained where it was forgotten (in between the bed and the mattress ) it took the house owner 7 days of wasting time for a 1 minute job. No kidding 7 days and Im not exaggerating.
First they said they will contact the Cleaners and get back. That took 2 days. Then they said the cleaners have failed to locate it another 2 days later. Then the general manager of NORD supposedly went himself to check the apartment. There is a day of no response in between every action they took. The next day when you are expecting a detailed explanation. He said he failed to find it as well.
If you are a house owner on airbnb and you are going to recover a forgotten device from one of your buildings, always make arrangements with the owner of the device or object so that you CAN TALK on the phone during search ! Try to empathize as it might have sentimental value to your customers.
They have not made recovering this belonging any easy for us.
After one week of messaging on airBNB one of our friends who live in the city had permission to visit the apartment for a search and found it within the minute.
No issues with the location itself. Clean house. Easy Access. Good Location. Just the managerial side don't have any practical thinking.