Helga was very helpful and friendly. She was not available to meet us on arrival but she informed me of this on the day I booked up and she left instruction for us to collect the keys from her neighbour and provided me with his door number and phone number to text him when we were leaving the airport so that he knew when to expect us. She left us a note in her kitchen welcoming us to her apartment and lists of suggestions of places to eat, etc which was really thoughtful.