We picked up the keys from the restaurant downstairs as the host wasn't able to meet us, but she left a super nice note, welcoming us and suggesting places we should see. In terms of access to the flat, unlocking/locking the door is a little tricky but once you get the knack of it, you're good to go. The flat is located right next to the metro, which has machines to book tickets anywhere and can be changed to English, and this made commuting very simple. The flat itself is gorgeous, homely and warm, with very modern technology and really clean. The bed is super cozy too! All in all, my girlfriend and I had an amazing time staying here!