We stayed at Ruben's for about 2 weeks and he is always responsive to our needs whenever. He is also helpful with introducing the city and providing the maps. Location may be further away from city centre and require 30-40mins of walking but 15 mins or so by his bikes. The bike was helpful for getting around (metro are expensive) although it is not for everyone, the seats were taller and the brakes were leg brakes. We ended up renting a shorter bike for one. The wifi was also limited, but he would be kind to top up whenever it's exhausted (when you ask). The trash wasnt taken out regularly and the shower was really dark and the floors were stained. I personally still think it's still functional, even though my friend was more uncomfortable with it. We booked it because we thought the bikes were going to be useful, it is actually not expensive to rent a bike there, and it may be overrated and overpriced for its location and conditions.