The communication was very good, they always responded quickly; mostly within the hour. They were very helpful! The apartment was beautiful, very spacious and had a nice atmosphere. It felt real cosy. Note: it is not very accessible with a car, though there was a real good and free spot close by, but you have to be lucky to get a parkingspace. It was super close to the public transport and only a few stops from the city centre. The neighborhood itself also had many nice restaurants and shops. This place really added to our nice trip to copenhagen!