Everything was fantastic and the room was spotless! We had immediate communication with the staff so we never were worried !
Only criticism would be the upstairs shared showers which felt/looked quite dirty which contrasted heavily with the rest of the hotel which was very modern and spotless. In fact when using the ground floor bathroom (we were on the 1st floor) we noticed that the showers there were beautiful and recently renovated.
My advice would be to try to get a room on the ground floor if possible to avoid the showers elsewhere.