Michelle was very easy to communicate with and had someone meet us at the apartment to hand over the keys. It is a wonderful neighbourhood and is an easy walk into the town centre (even for 55+ year olds!). We got even more exercise climbing the 55 stairs up to the apartment! Michelle's recommendations for cafes & shops nearby were appreciated, our favourite cafe being Cafe Oven Vande. We had ample room for 5 adults and the apartment was left in a clean state. Michelle also left maps and tourist information for us, as well as Christmas cookies!