Charlotte is a very kind and welcoming personne. The apartment is situated in a calme place, near the bus station, it's really easy and fast to go in the center. There's lot of busses and to the airport it takes 20 minutes. The apartment is quiet and we feel good in it : space, light, good beds, everything you need... And if you have a problem, Charlotte and his family lives upstairs in the same house, so it's easy. We spend a wonderful time in Copenhagen and I recommend this place !