Mathias was extremely friendly and relaxed. He returned emails/texts very promptly and was helpful with checking us in to the apartment.
The apartment was clean and had everything you needed for a comfortable stay. We slept well and even though the neighbourhood is lively because it is high up there is no noise from the street. It is clearly an apartment where people live so there are items around the place which makes it feel homely and/or a bit cluttered depending on your point of view. It is on the fifth floor with no lift so you need to be ok with stairs. Great neighbourhood with lots of restaurants, bars and independent shops. Very easy access from Norreport station and quick to walk into town for all the main sights.