a very pleasant , clean and spacious apartment--We never met Neils, but he was very accessible by text and e mail--all systems worked perfectly. The apartment is well located, but we found not quite as close to the center as we expected--then again, we are not spring chickens. There is good transportation ( once you learn the system) and the Danish people were helpful, friendly and speak perfect English so when in doubt we just asked the nearest person and always got help.