Pia was great!! She allowed me to come earlier and leave later than the standard times to make it more convenient for me. She was so helpful with giving me transportation advice as well and very sweet overall. The only thing I would say is that the bed is kind of small, it was fine for me cause I'm a small person but probably not good for a larger person. :) location is not right in the middle of the city but really nice, I felt very safe and there are some restaurants right around the corner.