Susanne reached out well ahead of our trip to confirm we would have no problems checking in, and Susanne was very proactive and responsive throughout our stay. The apartment is clean with an elevator from street level to the second floor (1.5 stair flights up) and well situated in a good neighborhood within walking distance of Metro and bus to take you anywhere in the city. The apartment is also in the Islands Brygge neighborhood with nearby groceries, pastries, coffee, sandwiches and the Harbor Bath.