I had a bad experience with Rent A Place. The hallway smelled like smoke, the apartment had not been cleaned when I arrived (dirty bedsheets, towels, and dishes), and the amenities were worn out. After having been there for 30 minutes someone arrived, told me the heater had been broken so that's why it wasn't clean, but "take a seat and I'll be done in 5 minutes" Not reassuring... That said: the communication was good with the host and the check-in process (in terms of receiving the code for the door etc) went very smoothly so I was disappointed that this is what I arrived to especially in COVID times. I cancelled the stay - was paid back immediately and the host apologised for the inconvenience.