I believe in this community & how it keeps us all accountable and therefore, I must give an honest review of my experience renting this property. 6 of us rented this apartment (3 couples) and we splurged (~$600/night) on this property because it is one of the few apartments in a central location in CPH that is advertised to have two bathrooms (2 toilets and 2 showers). Upon checking in we found out that it is in-fact a 1.5 bathroom apartment with only 1 shower. Then, less than 24 hours of being in the apartment one toilet broke and we were unable to use it for the remainder of our stay and a cabinet in the kitchen fell off the hinges. Unfortunately these things happened on a Saturday morning and our host informed us that they can't do anything about it until Monday. Considering we were paying ~$600/night (including the service fee and $200 cleaning fee), we felt it unacceptable that a luxury apartment couldn't be fixed for over 48 hours (the bulk of our rental period). It wasn’t until late morning on Monday that our host reached out wanting to get into the apartment to look at the toilet. This time-frame was unacceptable.
Another thing that is worth mentioning is that Your.Rentals is the face of the apartment on AirBnB, but upon arriving to CPH we were informed that we have a “host” who is part of a different company and a different phone number. This made it incredibly difficult while trying to figure out what we were to do with this toilet situation as Your.Rentals had to talk to our host and then our host had to talk to us and then we had to talk to Your.Rentals. We were given the run-around and spent way too much time on the phone during our vacation. I absolutely, would not rent from Your.Rentals again because of this inconvenient business model.
Furthermore, I wouldn’t have thought twice about the $200 cleaning fee until checking in and finding piles of dirt in the corners of rooms and after walking barefoot in the apartment, my feet were filthy.
The location of this apartment is great, but it’s incredibly loud outside, but we expected that because it’s centrally located. However, there were no fans in the apartment and our host refused to deliver any. So we were forced to either sleep in quiet while sweating (with the windows closed) or attempt to sleep with the windows open while using earplugs, but we were unable to get a good night’s sleep because it was incredibly loud even with earplugs.
I should note that Your.Rentals offered us the ability to leave the property early (to go in search of a place with functioning toilets) without paying for nights we didn’t stay there. We were happy they were willing to offer that, although we felt it was common sense and the least they could do. When we asked for compensation for all of the inconveniences, Your.Rentals informed us that we would have to call the host and request it from them. Again, another instance of us getting the run-around.