Although Anne seemed nice throughout our stay she was out of town and a bit difficult to communicate with. Although the area is in a "hip" part of town, it is definitely not one of the nicer parts of Copenhagen we realized. The apartment is very noisy from street traffic and a lot of construction right outside the windows and from the neighbors (thin walls). There is no AC and the heat had been on so we were unable to sleep well due to how warm the apartment was. We tried turning the heat off but heat could be felt still emanating from the furnace. We did not feel safe enough leaving windows open throughout the night, plus this would have been more noise. The apartment is decorated very well but is also very lived in which was a bit creepy at first, feeling like someone else is there. It takes about 20 minutes with metro and walking to get to most attractions so I think we would have preferred a more central location. It took 45 minutes or so to get to the airport. I requested a change of our dates due to our early flight (we would need to leave at 3 am and use the metro which did not feel safe) and lack of sleep due to the heat of the apartment the prior 2 nights however Anne did not accept my request so we paid additionally for an airport hotel that night. She offered to help us set up a taxi but with our lack of sleep this did not feel like a good option. I realized she would have lost some money but I think customer service should come first.