A nice apartment, centrally located, very badly in need of maintenance. Lights don't work and drains don't drain.

Myne, the host, has a Maid dealing with the apartment. Myne met us and let us in. We book airbnb.com apartments (many!!!) if they are centrally located, have Wi-Fi and a clean bathroom.

After moving in, we realized the bathroom had only one small light above the sink (the other one burnt out) and was almost pitch-black, called Myne and she was still in the area. She came back and tried to fix the three ceiling lights ... she knew they did not work. She managed to make one work. I later managed to make another work, but only if the switch was permanently on. The third, she told us, never worked. In the kitchen, one of three lights was out and, again, Myne said it never works.

Next morning, the shower flooded the bathroom, not draining. I opened the floor drain got out of it a year's worth of a disgusting mess of hair, soap, dirt, the most I could get out, but still left a lot in, which needs a plumber to clean it. I sent Myne photos of the mess, but she ignored us.

As we prepared to leave, she offered to refund the "cleaning fee", given the apartment gets no maintenance. Then she called us and offered to refund the whole rental if we do not write a bad review.

Is an airbnb.com guest willing to write a good review for a disappointing experience if given a full credit by the host? I did not get to find out, because a few days later, when the promised refund did not appear, Myne wrote that her maid reported that everything was fine in the apartments, the lights, the drains and so on. She said she would not be refunding the money.

As I said to begin with, a lovely apartment and very central, but the shower floods the bathroom, which has few lights, the key to us of an apartment.

The bottom line for me here is that apartments where we deal with the owner are great ... one in Oslo since this one, and now we are in a splendid and a clean apartment in Utrecht. The apartment where "the maid" reports how it goes and the actual Copenhagen owner lives in the south of France and the place does not get maintenance, is not good and I would recommend against using it.

Your priorities may be different, but my experiences in Vienna, Mexico City, Venice, Rome, Austin,TX, Ljubjana, Sirmione, Siena, Lucca and others, with the owner present have been fabulous. Thank you airbnb,com

Tomas