Silk street rang me in England as I was getting to the airport. They told me I couldn’t check into the booked apartment as it had damage.. and could relocate us. The relocation was very far away and they also didn’t say at the time only had one bedroom for a family of four. They said we could move locations after a couple of nights.. then backtracked to say they couldn’t guarantee this. If they had been upfront we could have sorted out other accommodation quicker. We did not know where we were going to stay when landing with two children late in the evening.. it was very stressful. Luckily Airbnb stepped in to help. If silk street had of been upfront and let us know the true situation rather than relocate us without letting us know the facts then our trip would have been much happier and less worrying