apartment was lovely and location was good. unfortunately we were forced to collect the key from another location in the city which I've not had to do previously with an Airbnb. we did arrive late evening but there should be a way of handing the key over at the property. to compound this the instructions to get to the location to collect the key were initially impossible to understand. after many messages Julie said she was angry with us for not understanding (her instructions included s
a street name and a metro station but she didn't tell us this but instead just gave the names and expected us to know what it meant).