We had booked Jesper's appartement for a long weekend with our family in Copenhagen and were really looking forward to our trip. When we arrived at the accommodation, we were shocked to find that the apartment did not look at all like the photos on the Airbnb profile. The photographer did a very good job.
There was dirt under the beds, mold on the wall behind the beds, trash on the kitchen counter, and the only closet in the apartment was full of cleaning supplies, towels, linens, and other items, so we had no place to put our clothes anywhere. In addition, the apartment was located in the surterrain, which also made it much darker than it seemed on the photos.
We notified Jesper and he was very cooperative. We were allowed to cancel our stay and got our money back. He also promised to fix the conditions in the apartment.