We were a group of 5 people (two couples, one kid) and we all agreed on the following review:
Let's start with the few positive points:
The place was clean (beside the fridge which was dirty and stored some old food) and cosy and the location/area was also nice. Having supermarket and restaurants (small mall) around (under construction when we were there but it was open) and it's only a 5 minutes walk to metro station.
Now to the pretty negative points about the place/hosts:
Heater broken!
The heater in one bedroom was broken. That means we had to sleep in a freezing cold room. There where about 5 degrees outside that day (felt like zero due to the strong wind) and the windows are not really leakproof. Could be both. No matter what it was, it got really cold in the room! I mean really cold.
We informed the hosts about the problem and after a few hours they replied that they know about it for week already and "forgot" to tell us!? They think it's not their fault/problem because they told it to their "caretaker" for that house and nobody came to repair it.
Of course it's their responsibility and also their obligation to inform us about this beforehand but they did not because we could have cancelled the reservation if we would have known. They also wrote us later that it would not have been cold in the room. We ended up taking four blankets in the bed still feeling colder than camping in winter.
No possibility to lock the toilet/bathroom!
Second "great" surprise was that the tiny shower/toilet room has no way to lock it. We stayed there 5 people together and we had to be careful about others could open the door anytime while we were using it. Solution was telling everybody and every time before that you gonna use the toilet room. Also same response from the hosts: They don't think it's a problem. Nobody ever complained about it. As it would not be normal to lock the toilet door. We don't know how these hosts live but we don't think it should be normal to have a lock for this door. So that's a big WARNING for all the guys checking this AirBnB. Don't book it if you want to have your freedom using the toilet/shower without worrying. There were also a lot of shampoo bottles and a shaver lying around in the shower which made that space even smaller.
Loud Party!
Moreover during the night we stayed, the next door held a big party. The music playing and drunk people shouting were incredibly loud! The walls were so thin it sounded like you are in the middle of the party! And they responded that we could not avoid loud sounds because we decided to stay in the city. Would have been fair if they inform us in advance that they have a lot of parties in the building.
The cold temperatures in the bedroom and noises from neighbors left us sleepless that night.
Strong smell!
Last but not least there was a pretty strong smell of weed in the whole flat. Maybe some people not bothered by that but we didn't like it especially if you have to catch a flight the next day and all your clothes smell like a crowded coffee shop in Amsterdam.
We decided to tell hosts about the problems above instead of just rate them. So they would have the chance to fix it or at least give us some discount after this bad experience with missing or not working facilities like the heater. With a discount it would have been okay for us to give a better review because the value for money would fit better. But in this way we just paid for things that were promised but not provided.
The hosts didn't take any responsibility for the mentioned issues and also refused to settle the matter with a discount or anything. Sad for the next guests because the problems won’t be fixed. Beside of that they accused us about just wanting their money and it would have been our plan to bring up all those problems to just get a discount which is ridiculous and shameless.
The few things we need are just a place thats worth the price and maybe a some responsible behavior from hosts when we had our worst experience in a place ever. We never rated anyone low scores before and we never wanted to because we thought so far that the hosts always did their best, but we should do a honest review in this case so no other guests will have such issues with these hosts.
At the end they complained about us leaving plastic boxes with food in the trash back. Before they explained to us we should put the plastic inside there!?
Another complaint from them was that we couldn't give them an exact arrival time a few days before. Although the first thing we wrote them after booking was the question if it's fine for them to tell them on the day of arrival since we had to drive about four hours and it's almost impossible to tell an exact time due to the certain traffic situation on that day. The direct answer after booking was it would be no problem at all!?
As a conclusion we would never recommend to anyone to book this flat and please be aware that the hosts will start lying and accusing guests about different things just to take no responsibility for their faults.