I can say that staying at Jacobs place was and has been the WORST travel experience in my life. To make a long story short, the host provided 2 keys (which is standard when selecting a space with 3+ guests). I manage artists, and this was important for both keys as I had an earlier flight out of Copenhagen, so I was leaving the event we were performing at early to get sleep. I arrived back at the apartment at 2am, only to find the key not working. I could not reach the other key holder as he was still performing at the venue. I then attempted to call the emergency # multiple times, but it is a day time business #, not an emergency #, therefore I had no way of accessing the host. After calling over 20 times, my phone eventually died. It was below zero degrees, and got to the point where I could not feel my fingers/toes attempting to enter the building. I then had to resort to going inside a hallway of the business that is attached and SLEEPING ON THE FLOOR. I am very easy, and would not have made such a public complaint, but to further more worsen the situation, Jacob denied ANY sort of refund for my night of horror. I even left a voice mail saying that I would unfortunately have to break the window, but decided to try to wait out of respect for the host. I ended up being woken up on the dirty floor of the hallway at 430 am, and had zero sleep before my flight. The apartment manager came in the morning and tried the key (which didn't work), and apologized and said that they would resovle the situation with a refund, but then denied request once the money was sent to their account. ZERO CUSTOMER SERVICE, ZERO OPPORTUNITY contact someone if a problem arose. I would NEVER RECOMMEND STAYING HERE, as the host is not accountable or available should any problem arise. As I said, I attempted to be nice and not break the window to enter, and the host did not have the decency to offer any type of refund. TERRIBLE EXPERIENCE, and I am considering never using Air BnB again because of this situation with no accountability