All communications were very helpful and timely. Helle's beautiful home is perfect for traveling with kids. The location is a short walk from the central train station, which gives access to the airport and other city and suburban train connections. Even if you choose not to take any more trains/buses, you are within walking distance to Tivoli, the National Gallery, Ny Carlsberg Glyptoteck and much more. There are lots of markets to get food to cook and enough take away places if you don't want to cook. My son loved playing in her daughter's room and there are play areas in the apartment complex so it's very safe to leave your kid there if you wanted. My son is 2.5 years old and we needed a homey place to return to for the afternoon naps and this was perfect.