The Airbnb is located at Nyhaven which is a historic area with a lot of restaurants towards the accommodation. Travelling from the airport by train with luggage could be rather challenging due to the pedestrian walk's structure. Upon checking in we had issues finding the key as the instruction is not ladled properly.
The apartment was very cold when we arrived due to the non-functioning heaters. When going to take a shower the hot water ran for only 5 minutes before turning to ice cold temperatures.
To our disappointment the given contact numbers were not reachable neither via call or any other channels of communication which forced us to reach out to Airbnb directly to report the issues we were facing. It took the property owner more than 3 hours to get back to us with no proper solution.
When highlighting the water heater issue for the showers, I was advised that there is a capped limit by Danish law of 15 litres of hot water for showers which would roughly take 1hour to re-heat. However, this was not stated on the property listing before booking. Even when checking with Friends who live in Copenhagen, we were told that there is no such thing as limited hot water usage.
None of the heaters in the living room were working, having to wait for the maintenance personnel and then again for the plumber until 5pm at the apartment to attend and fix the issue on day one. The repaired heaters stopped working again the following day, loosing yet another day waiting for everything to be fixed.
Both provided WiFi access were not working either.
It's also worth highlighting that the apartments' location can be very noisy at night for the rooms facing the river side. On our first night we were woken up several times. Once as there was very loud music, a car alarm going off in the middle of the night and delivery trucks in the morning.
Looking at how the apartment is listed online and seeing it in real life i have to say that the pictures are outdated and the place is run down and very tatty and smelly.