Tore is easy to communicate through email. Even he is not there when we arrived (because we arrived late), but clear instruction was given and we have no problem to enter the apartment. The apartment is exactly what is shown in the pictures. It is very spacious and quiet. My kids were so excited with all the toys they can play with. The location is great, in a quiet area but close to metro and bus stop. It is easy to travel to all the places we wanted to go. Great vacation! Thank you!