We really appreciated that Katrine was very quick to respond, often in minutes. She also gave detailed instructions on how things work in their flat and a custom Google Map of recommended places in Valby. They also let us use their 4 bikes and helmets, which we loved. Their home is minutes from grocery stores, plus bus and train stops that go directly to city center's attractions. However, bedrooms had no spare space to place our bags or hang our clothes. We knew we would be caring for their cats (and 1 of us owns cats), but we didn't expect to clean up their pee in the hallway due to them being nervous. Also, the 2 cats have free rein of their home, including beds and dining table during meals, which we aren't used to. We enjoyed playing with the cats, however, especially my 11 year old daughter.