Unfortunately we did not get to meet Shirley, but she was very helpful, and made sure we new exactly where to pick up the key an gave us great directions from the airport to the apartment. It was a little small, but exactly what we needed for a few days in the city! Shirley gave us her cell phone number just incase we had any problems, and answered all our questions right away. The apartment was clean, and overall it was a very god experience :)