We found large blood spots on our sheets. We let the host know and because it is a company there is no one to contact immediately so they did not get back to me until the next day when we were already out exploring. They wanted us to return to the place to put the key back so they could change the sheets. Since we were already out we did not want to return and told them we had found (*hopefully) clean sheets to change the bed with. After coming back at the end of the day, we saw that the beds were made up so we assumed they came in and changed all the sheets (we had not told them what bed was dirty but honestly if one is dirty who is to say they all aren't dirty). We later found more blood stains on the same bed! So they didn't actually change any linens but just made the beds. Additionally, my daughter's pajamas were missing from the bed. I let them know but again didn't get a response until the next day during their business hours. They told me that there is no way the sheets could have been dirty when we arrived (even though I provided pictures) and the cleaners would never take anything. I complained about how they were handling the situation and said I wanted my cleaning fee waived because obviously they didn't clean before we had arrived. They said their finance department would be in touch but that was almost 2 weeks ago so I do not have hope for that. Ridiculous company that doesn't clean the place and then pretty much blames me. Also, I received a message saying if I gave them 5 stars they would give me a discount for another property so I wonder how many of those 5 stars are false!!!