Mathilde was very sweet and communicative and gave great recommendations. Location is unbeatable. The most adorable street and very central to most everything you would want to do in the city. Check-in involved a lot of steps to pick up the keys from the 7/11 lockbox, which was an understandable way to do things, given the location. I did ask about an air mattress, since we needed a second sleeping space, but we decided that the couch would be okay, for an extra fee for bedding. For another extra fee, Mathilde held our suitcases for a few extra hours. Loved being so close to the round tower and so many great restaurants and it was very easy to get to from the airport on the M2 metro.