Don't be fooled into thinking this is a nice little family run Airbnb. This is a big business who cuts corners and is understaffed.
Good luck if something goes wrong between 18:00 and 9:00. You'll be without your belongings in the street trying to find a new hotel like we were. (More on our experience below)
To the company's credit they did refund us for our entire stay and the stay at the other hotel. The staff were very friendly when they got to work at 9 to help sort things out for us. This place could be a great place to stay with a few changes and a 24 hour contact number.
Problem 1: We didn't recieve the code for the front door, so we couldn't access the loby where the automated check in machine was. We called the emergency phone number on the door which was out of service and the number on our airbnb booking in Spain which didn't answer. So we waited in the street until we were fortunate enough to be let into the building by other guests and could continue our book in process with the automated machine.
We should have realized at that point that having no way of contacting the host could be a very big problem... that being said I never believed the elevator would be broken and that there would be no accessible stairs and nobody to contact. We messaged every number, email or messenger app we had. We even tried calling their other hotels around the world.
Our only option after trying every door and waiting outside the elevator for 2 hours was to book another hotel. Not ideal when you don't have ID and your belongings are locked in another hotel.