The sole purposes of booking thru air bnb is that you are expecting to guaranteed easy access and entry to a safe, clean and comfortable bed to sleep. If you arrive at a property and those 3 criteria are not met that is a failure of the air bnb system and significant shortfall of a s service offered by an air b n b super host.
At time of arrival
The replied to an access email 6 hours after check in time.
Provided incorrectly the wrong key box location including the wrong code.
We had to make 5 international phone calls to advised the correct code and security box location.
We had to climb an outdoor spiral staircase that was dangerous because of poor lighting.
The bed linen looked dirty, the bed would not fit up against the wall and there was no headboard to support your head.
We had no choice but to abandon our stay. Fortunately we met a friendly taxi driver.. who brought us to scandi hotel.
By the time we recovered from the trauma of rearranging new accommodation in for the weekend Copenhagen, we discovered that air b n b had a 24 hour complaints rule.
That means if you do not complaim within 24 hours of the actual check-in time air b nb will not refund your money, your host does not have to either..
This is a key failing on both air b nb especially when air b nb won't recognise your genuine complaint, concerns and comments.. they wont even refund the cleaning fee, the booking fee which is very nasty when you didn’t stay in the property.
Based on my experience air b nb and the super host failed to provide their essential services of a safe clean easy accessible clean environment.
For those reasons i couldn't recommend anyone to stay with this host or trust air b n b to provide a fair trade service on their website.