Location was great and unit is very nice, but there were several logistical issues that ruined our stay. The communication to fix these issues were non existent. Empty apology with no action to fix. I’ve been patient waiting almost 2 weeks for resolution but have been ghosted.
1) the door lock/keypad jammed was broken on our last night. We stayed for 5 nights and had no issues. However when we wrote in about the problem, we did not hear back for over 1 hour. This was when office was supposedly open. We had our baby with us why was crying and inconsolable. Communication after the fact was “oops sorry you had trouble”. Zero effort to fix or apologize for huge burden.
2) the entrance hallway is shared with basement and very loud. We could hear them coming and going all the time. In fact basement unit set off the fire alarm 2 times and it was blaring in our unit.