Michael was very available by text and was friendly when we met him to get the key. The place is in the basement of their home so you can hear the family doing their thing during the day, but it was never an issue for us. The bathroom was definitely a DIY, but it served its purpose and it was certainly nice to have a private one! My only complaint is how far out of the city the house is--I read it and saw it on the map, but I don't think it really registered. It's a solid 15-20 min walk up a gradual hill from the train station which itself is a 10 min ride into the city. This isn't terrible by any means, but carrying luggage along the whole way was unpleasant and then it was misting rain on top of it. For us, it felt like an awful lot of money to be so far out of the city.