Although we didnt meet Agnieszka, she was always very quick to reply and gave clear instructions about collecting the key. The apartment is awesome and better than it looks in the photos. It's spacious and stylish. It's located in a great neighbourhood with supermarkets, transport links etc just around the corner. It was peaceful and nice to be away from the hustle and bustle of the city after a busy day sight seeing! Transport links are great although we walked into the city most of the time. So easy to find your way from the airport (with the help of Google maps!) ... I would definitely recommend this apartment for your stay in Copenhagen!