Unfortunately, Paul did not provide instructions for how to access the property via the lockbox. I messaged him several hours before I arrived to get the instructions and also got AirBnB support involved, but none of us were able to reach him despite repeated attempts. Luckily, I was able to contact friends in Copenhagen to stay that night, but without them I would have been stranded. Paul finally contacted me the next day to say he was traveling in the Indonesian mountains and slept through the calls and messages, and that he had tried to send check-in information via email earlier but failed to realize it hadn’t gone through. He also didn’t think to have a representative available to respond to guests for him while he was out of touch. He seems like a nice guy and that it was an honest mistake instead of intentionally trying to scam, but I would not trust him as responsible or dependable enough to manage guests in his property.