Anna is very very kind, helpful and good person. I didn’t meet her personaly but comunication throught messages was very fast, without any problem. For the key we went to a small store what was next to the apartment, all we found very easily. Apartment is really nice and so cosy, everything was clean and ready for us. Bathroom is a quite small but it wasn’t problem for us. Apartment is also in good location almost in city center. On bike you can be everywhere in a few minutes. I can just recommend it!