You can expect very prompt responses from Helene. She also offered to meet us at our hotel to get the keys and was very accommodating to when we planned to check in to the AirBnb. If you are looking for a neighborhood feel to your stay, this location is perfect. It's in an ideal place right near even above Norrebro's hot spots! If you will be doing a lot of sight seeing within the city center, keep in mind that you will need to take public transportation to get there or do a lot of walking which can be tiring. The apartment is very minimal with little extra touches, so if you are just looking for the basics, this place will be good.