We found Lone to be warm, gracious and very helpful. The flat was all we hoped for and more. There were three of us traveling together and we had plenty of room. The flat is very clean, charming and spacious with a lovely view of the lake. It is centrally located and we were able to walk everywhere that we wanted to go. Our only regret was that we didn't have more time to enjoy this flat, our hostess and beautiful Copenhagen. Cheryl Meyer