Our host was helpful, generous in getting us information and help when we needed to get the shower fixed, and kept in touch with us while we were in Copenhagen. The apartment was as described, a 4th floor (would be 5th floor in USA) walk up, which was surprisingly easy to manage. We got our exercise every day. Great location for us, near bus and family, grocery, coffee, etc. The shower is not ideal, but didn't work at all for a while, which was fixed quickly when we informed our host. Still a bit funky in a tiny bathroom. Very workable, though. The apartment was roomy with 2 floors and 3 bedrooms. The beds are very hard, so just be aware of that. Unfortunately the dishwasher wasn't working very well, and was unable to be fixed while we were there, but that was not the host's fault. We were there during the holidays. It was quiet, with a nice small balcony. We were there during the winter so didn't get to use it. We had a great time.