The rent for this apartment is quite high, but it is very well located and was obviously recently modernised. I have given you a less good rating value for money. I will explain why.
When you rent a pricy apartment you expect not only good location and good quality lodgings. But you also expect a well maintained apartment and a high level of service commensurate with the rent paid. When paying 5-star prices you have a legitimate expectation of impeccable facilities and impeccable service.
It is very odd and impractical for the users of the aprtment that you only get 1 key to an apartment sleeping 6 people. A problem that the owners could easily solve with either more keys or an electrinc lock controlled with a keypad.
The staircase leading to the aprtment was extremely dirtyand showed no sign of having been cleaned recently. Th sofa-bed in the apartment was defctive and did not fold upright properly, leading to damage to the wall behind it.
In sufficient amountss of toilet paper, kitchen waste bags and absence of access to TV channels (the latter was advertised in advance) add to the impression that the quality of stay in the apartment would benefit from a bit more attention to the needs of guests, proportionate to the daily rate that is being asked. This is normally called service.
In summary: A bit more consideration for the needs of guests and better maintenance and cleaning would significantly improve things.
I point in particular to the following:
1. It was an apartment for 6 people but you could only give us 1 key. Would yo accept a hotel suite for 6 people with only 1 key? I would not. I find the situation unacceptable, having to get up in the middle of the night to let people in who have been out late. The little box with the key at the entance is not a solution. If you do not want more keys, you could have electronic locks and keyboards with a numerical key which would solve the situation with several occupants.
2. Maintenance of equipment in the apartment. I already signalled to you that one of the chairs was broken and that there was damage to the wall behind the sofa-bed in the living room. We subsequently found out that the damage to the wall is linked to a malfunction of the sofa-bed. It does not fold properly. As far as I could see this was linked to missing bolts and nuts to maintain the back of the sofa upright when it is not being used as a bed. The damage to the wall is bound to get worse if this issue is not fixed.
3. The staircase leading to the apartment is excessively dirty and is obviously not being cleaned regularly. Would you accept dirty staircases in a 5-star hotel? I would certainly not. Not even in a 3-star hotel would I expect or accept dirty staircases.
4. There was not sufficient toilet paper in the apartment. We had to go out and buy paper. Similarly there were not a roll of bags for kitchen waste. This is stuff you expect to be there when you pay 5-star prices for your apartment.
5. I already mentioned to you in a previous contact the fact that there is no access to TV channels. You told me that this is mentioned in the Airbnb specifications for the apartment. I recognise this. But please think for a moment if you would accept this in a good quality hotel. I would not. It is not expensive to provide TV Channel access in comparison with the daily rate you charge.
There are obviously issues that need to be addressed in terms of providing a service that is proportionate to the rent being asked and there are issues about maintenance that are obviously not being taken sufficient care of, e.g. the sofa-bed and the cleaning of the staircase leading to the apartment.