The apartment was very nice, clean and offered everything we needed for our stay. Karen was an excellent host by keeping in contact with us and providing us with information for our stay in Copenhagen. We did find walking up 71 stairs a problem for us with our heavy luggage and also after a day of walking around the city when we were tired. We did have problems with the shades not rolling up after we pulled them down at night for privacy- instead we rolled them up by hand.