I wrote in advance to ask about disability access for my wheelchair, they never even replied so I had to use more time to call them to check - I was told that I could leave my wheelchair and plug in the battery . However when I arrived nobody knew anything about my request. Therefore it was frustrating, time consuming and not what I expected. I wasn’t able to charge my wheelchair.
The reception staff really need better training in customer care and support. The staff also didn’t communicate with each other which left me feeling frustrated and not important for them to deal with … The music noise kept me up all night so I didn’t even get any sleep . Awful experience