First the flat was very dirty when we arrived. The floors and rugs were especially dirty. Dishes unwashed and dirty dishes left on counters
The double bed in the living room did not having any sheets and only one we could find where in the closet but were dirty.
There were no trash bags in the kitchen or trash bins in other parts of the house to throw any trash. Like in the bathroom or even on the roof top.
The bathroom sink and floor were filthy. Toilet paper was dirty. Yes dirty. The walls in the bathroom have brown stains next to the toilet. No hand towels for the bathroom were provided. The shower had no bath rug to prevent guests from slipping on exiting the shower.
The kitchen lacks many useful items that are needed in a kitchen like a cutting board, kitchen utensils, paper towels or hand towels to dry your hands. It would be nice to have salt or pepper or standard things to help prepare a meal. When people want to cook there are no options for the oven. Oven mitts, baking sheets and many other utensils are needed to properly cook. We looked everywhere for these standard kitchen items. How are we suppose to know the kitchen lights are a switch to the left of the cabinets that no one of normal height can reach to turn on? You marked one light switch in the bedroom with blue ink on the wall. If you label the light switches your guests can properly turn on the lights. Instead it’s like a scavenger hunt to find the correct switch. We never could figure out how to turn on the rooftop lights.
You can’t charge the amounts you do for your flat and provide it such a dirty and unacceptable state. It’s not fair to guests. Rooftop and all!