I arrived at the apartment with my mother and my daughter of 5 months after a long travel.
It took a while to understand how to check in and get the key from the box at the front door cause there are 4 and it’s not well specified. The entrance was very dirty, full of garbage and dirty bedlinen left in the way of the stairs to go up to the apartment door. The apartment was not properly cleaned and the baby cradle explicitly requested was broken and without mattress and linen. In addition there was no electricity in the apartment because the owner forgot to pay the bills.
Only after 2 hrs from the check in we could receive assistance in place but was useless, the power issue could not be fixed and the second baby cradle they brought in was as well broken and without linen.
At least we received the full refund.
But i would not recommend to go with any Sanders properties, it’s not easy to communicate when the customer service is managing the situation from abroad. It involved loss of time, many phone calls, emails, talking to 4 different people.
Never again.