The communication with Into This Place staff was UNBELIEVABLY TERRIBLE. We were given a room which did not fit the pictures in the listing and when we reported it to a representative, she said that she cannot do anything. After MUCH talking and clear annoyance on our end, she reported the issue to another guy. This guy called and despite explanation of our situation, he said that it is not their fault and it is airbnb who posts pictures of their apartment so they cannot do anything and we must contact airbnb instead. In short, Into This Place took ZERO responsibility for their mess up and blamed airbnb completely. Then began our incredibly painful continuous calls to airbnb who then contacted the host. After sending pictures and a video as proof to airbnb, another representative of Into This Place contacted us and FINALLY offered us a solution. Refund for one of the nights and two other apartments we can stay in for the duration of our booking (1 night in one, 2 nights in another one - meaning we moved three times). Keep in mind that this solution came after we continuously contacted airbnb and they then contacted the host. It was a TERRIBLE experience. We were in Denmark for our wedding and Into This Place completely ruined our first night in the country. If they had resolved our issue right when we reported it, our stay would have been uncomplicated and much more pleasant. It is too bad that they do not care about the visitors at all.
As we were in three different rooms, we experienced different situations. The first room had a dirty dining table with clear water marks which were also sticky. The second room was pretty much perfect. Lastly, the third room had ONE roll of toilet paper for five people. I reported it and we were initially told that they will bring us some more tomorrow. After I reiterated that there is only ONE roll of toilet paper for TWO bathrooms and there are five of us, we were told to bring toilet paper from one of the previous rooms, which we did.
As for the kitchen, there were plenty of cutlery, cups, glasses, and pots and pans. The kitchen essentials included salt, olive oil, and one or two other things. There was no sugar and no tea. They had coffee for the coffee machine.
I give them a one star for the value because despite paying a lot of money for a nice place, our experience was overall bad. The first representative that we spoke to was incredibly rude and our overall communication with the host was unsatisfying. We did not feel that the host cared to solve the problems that we reported despite having booked an apartment for four nights. As we were in the country for a special occasion, our experience was particularly upsetting.