We were put in the ground floor room - right by the front door. The room itself was lovely, but when we got into bed we noticed it was situated right underneath the main stairway and we could hear every single footstep going up and down the stairs loudly.
Didn’t get a wink of sleep, we were constantly woken up by people using the stairs and could easily hear people in the adjacent room (singing til 1am)
I asked to move rooms, which they agreed to and I was assured i didn’t need to move out the room until new room was available, so I went out.
Got a message that they needed to move our stuff immediately and proceeded to do so - which I felt extremely uncomfortable about as all our stuff was out. I think a genuine miscommunication on their part.
When we had to leave we noticed our house keys missing and had to pay for new ones when we got home.
It’s a lovely place, but be aware you’re sharing the space with a lot of people
However, staff were great at responding straight away!