We received a poor guest review immediately AFTER requesting a partial refund from Den.
This was retaliatory and ruined a lot of our impression of this lovely city and this professional management company. We're working with Airbnb on this issue.
For a professionally managed Airbnb that is on the expensive end of hotel rooms in Copenhagen, we were disappointed. Here were the things we noted:
1. No wifi signal in upper bedroom. Cannot check wifi, email at night from upstairs.
2. The bathroom smelled of mildew in the shower, and the sink did not drain properly.
3. Sink is attached to a window sill -- there was no countertop as it is hanging on the window.
4. No towel rack, only a few hooks behind door.