Very friendly advanced emails to remind us of our reservations. We did not meet him in person but he was prompt responding to any questions or concerns. The boat is lovely and clean and we enjoyed the use of his bikes. Wish we had time for the kayaks. Easy to get downtown by bus or bike. Little difficult carrying luggage from where cab drops you off to the boat. Small stretches of gravel, but not a real issue. Close proximity to a major road but bedrooms were on the other side of the boat so did not interfere with sleep. The houseboat had plenty of dishes, towels, a working washer and dryer plus everyday spices, etc. Definitely would stay there again if traveling with a larger group.