I have traveled using Air B&B many times, having always good experiences. Until now. The night I arrived with my family, cold and windy, I found out that the key to enter the apartment was not in the box where it was supposed to be. I was very lucky to have someone local with a phone at my side so that I could call the host. He gave us another code and said he had made a mistake and had given our apartment to other guests. After standing in the cold for sometime we were given another apartment to stay that night. This new apartment only had one proper bed although we had paid for a two bed apartment. The next day we contacted the host and he gave us instructions to move to the correct apartment at mid day. We had to spend precious time packing and unpacking, and my son had to sleep in the couch bed with no pillows and no bathroom towels. I asked the host to consider a reimbursement to pay for the incident but he responded in an evasive way not taking responsibility for the mistake he made and not offering us an arrangement. Most probably I would have not even taken the reimbursement, if he had offered it. What I find absolutely offensive and far from the spirit that should govern the Air B&B experience is to find a host that thinks he can get by with just an apology and smart words when he has failed to deliver a product in a way and form that was previously paid in full for.