Communication up until the day of arrival was generally good, but on the day of arrival there was a lot of confusion and back and forth so decided to find alternative accommodation and cancelled our booking.
We wanted to be organised as we were in Copenhagen for a friend’s wedding. With this in mind, we let the host know when our plane would be landing and wanted to confirm plans for meeting (landed at 12:35pm, check-in was at 3pm according to AirBnb advert). Upon arrival in Copenhagen, we were informed the host could not meet us at the arranged check-in time so a friend would come to meet us at 5pm (2 hours after check-in). We messaged back immediately at 12:55pm to explain this wasn’t possible as we had made plans to meet friends and needed to store our luggage but didn’t not receive a response from the host until 2:30pm to say that actually she had made typo error and she would indeed be at the accommodation at 3pm. By this point, we had met friends early and were nowhere near the property so could not get there. Furthermore, due to stressed caused by lack of communication and confusion, we had made alternative arrangements and cancelled our booking before 3pm. We messaged the host to explain our reasons behind cancelling, but still have not received a response.
As we did not stay at the property but were only able to leave a review if we rated all aspects, we have given 2-Stars to all to match our overall review.