This was the stay that popped my AirBnB balloon. After so many excellent experiences and hosts who were truly committed to giving their guests a quality experience, we learnt the hard way from this stay why peer-peer online services are risky. We paid high-tier hotel room/suite prices for what amounted to a couch-surfing type experience. The place was incredibly tiny, with a bedroom that required one person to climb over the other person, and a bathroom that was barely 3 feet wide with a sink that was 6 inches deep from front to back (unusable except to wash hands). There was no storage because all the drawers and closets were stuffed with the owner's belongings, and the only place for our bags was in the living room. No TV service and TV remote without batteries (when I informed the owner, she told me to swap out batteries from another appliance), no A/C or fan making it terrible for a summer stay, leftover food in the fridge, cutlery that looked like it was salvaged from a rummage sale, stained furniture in the living room area, and so on. On the positive side, the location was excellent, with parking and easy access to all the city. While AirBnB involves staying in people's homes, it should imply more than the owner just leaving their place as is for their guests. Otherwise, it will lose all its quality-conscious clientele. I went back and reviewed the past reviews of the place, and it's clear that most of the positive reviewers must have had very low expectations. Frankly, after this experience, it will take us some time and reflection before we use AirBnB again.