A few days before our arrival, Karin sent a note to check-in on us and our arrival plans. Gave us good instructions on how to pick up the key. The apartment was beautiful and nice and clean. We also enjoyed the neighborhood, with good restaurants and places to grab a drink. A 15 minute walk to downtown attractions (a bit farther to get to the Little Mermaid - public transport may be better for things that way). We only got to stay two nights but enjoyed the space and would return if we ever find ourselves in Copenhagen again. I agree with other reviews that the bathroom is small, but that's what we expected and is pretty typical in this area.