Gitte sent us very clear instructions on where to find the keys and was very responsive to any follow-up questions we had once we were settled. We had some problems with one of the washing machines in the building and Gitte contacted people to help us as quickly as possible. The photos represent the space very well. It was the perfect size for 4 adults. It's fairly conveniently located, being a few blocks away from the metro and a short walk from one of the city's canal. Overall, it was a great choice for staying in Copenhagen and I'd recommend it to anyone consider staying here.