Our overall stay was good and we had a great time in Copenhagen and especially in the neighborhood. We were a bit disappointed with a couple things but let's start with the pros - one of the main advantages to this place is the location and the playroom if you have kids. My son enjoyed playing with the toys and it really made him feel at home. The location is great if you want to stay in the heart of the city and basically walk to a lot of places.
On the cons side, when we arrived the keys were not where the host had promised and we had to wait in the rain with a baby and a toddler. I contacted the host and she was very good about arranging somebody to hand me the keys but we still had to wait in the rain.
Another negative was the bathroom, it was very small. It's basically smaller than a half bathroom with the shower head hooked to the sink - it was challenging to bathe the kids but we were ok after a couple days.
In addition, the first night at the place, it was a little cold and we tried to turn on the heater but it didn't work. We were very cold throughout the night and the kids were uncomfortable. I contacted Lotte next day and was told that the building doesn't turn on the central heater until October. Lotte then went above and beyond and showed us how to use the fireplace so the place could be warm during the night. That worked out well for the next few days.
Lastly, the day before check out I realized that our flight wasn't until late in the afternoon so I asked the host to give us a couple hours so we didn't have to be in the airport all day. Unfortunately she wasn't flexible and said that she needed to move back to the place and her cleaning person had to be there 15 mins after we checked out. I was a bit disappointed even though the policy does say 10am... I thought that she could've been a little flexible since it was just a couple hours and because of the other issues we had experienced.