I traveled to Copenhagen with five friends in mid-February. If I were to rate this airbnb solely on the accommodations, I would give it five stars. It is an absolutely perfect location (right i’m the heart of Copenhagen), it felt very safe, and the apartment was clean.
However, our experience with the host was not good. After arriving at the airbnb, we were met with a loud ringing noise coming from right outside our front door. The noise was so loud that you could hear it with the door shut. I immediately contacted the host to inquire about the noise and getting it to stop. It took him exactly 24 hours AFTER check-in to finally respond despite sending multiple messages. We checked in Friday afternoon, and the issue wasn’t resolved until Sunday morning. I decided to contact customer support on Saturday because the ringing noise prevented 4 of the 6 people in the airbnb from sleeping. Customer support informed me that in the first 24 hours after checking in, customer support is able to directly refund customers without the host’s approval. However, AFTER 24 hours, the money is sent directly to the host who then is responsible for issuing refunds. I thought it was interesting that the host decided to wait exactly 24 hours after check in to respond to our fairly serious issue.
In addition to the ringing sound, the hot water kept turning off, preventing me and my friends from taking warm showers or washing the dishes. We also contacted the host about this multiple times. It took him about a day to respond to this concerns as well. Eventually the problem was resolved on Sunday. The description of the beds was also misleading. The airbnb description that states the number of bedrooms indicated three bedrooms with a three king beds. However, there is one bedroom and a loft that contain one king each. The other “king” are two foldable twin cots that are used in the living room. Other parts of the description only stated 2 bedrooms, so it was confusing when deciding what exactly the sleeping situation was.
These problems wouldn’t have been a big deal if the host was timely in his responses or communicated with us about these issues and the process to resolve them. Instead, he barely contacted us even after we sent multiple messages about our concerns. Given this host is a COMPANY in Copenhagen (not an individual), it shocked me to see them take up to a full day to respond to issues that affected our ability to sleep and be hygienic. Frankly, it was unprofessional and we felt that their only concern was getting paid rather than actually ensuring a pleasant stay.
Overall, this airbnb is lovely but the host is not. If you value communication with your host, I recommend not staying here. There are other beautiful airbnbs in Copenhagen.