Left stranded. The location where I was asked to pick up keys was closed and could not access host on call or email or airbnb messaging. Had to book hotel last minute.
Dorte later reached out and was apologetic, and I am sure she did not expect this situation.
Once at hotel, Dorte did call and was very apologetic. I feel sorry for her as well. But it is important to ensure that access / keys are provided to guest without fail. It would have been better to check if the place where the keys were left is open.
Further, Airbnb seems to still deduct its own fee even though I could not access the place. Dorte refunded her payment, Airbnb restricts the amount to be refunded. The loss guest has to incurr for booking hotel last minute seems to be of no concern.
I am off Airbnb for sometime now.