We met Victoria's brother upon arrival who helped us with our luggage up the stairs. We definitely felt very welcome and were able to reach them both if we needed to. The apartment is spacious and bright - the bathroom was spacious as well and had a washer and dryer which were a bonus. It was the perfect place to stay in Copenhagen and the neighborhood felt more intimate and local than staying in the tourist-heavy part of town. I would definitely recommend and can see myself coming back in the future!