Soeren welcomed us to the apartment and explained everything. He also had written instructions. We loved the neighborhood. Very close to everything and right by the train station. We wee able to rent bikes right around the corner, and there were plenty of stores and restaurants in walking distance. The apartment is basic but quite comfortable. The bed is firm and larger than many Danish beds (I think it's a Queen size.) The only thing I found lacking was a hair dryer but I was able to purchase an inexpensive one at a nearby pharmacy. One oddity is that the sink is inside the shower, but it didn't bother us. The shower had great pressure and ample hot water. My husband loved shaving right in the shower!