Julie makes us feel very welcome. She is nice and responds quickly to emails and text messages. She had sent a friend to clean and wait for us at the apartment. Our arrival was easy and flawless. The flat is on the fifth floor, and it's quite a work out to walk up the stairs with heavy luggage. The location is outstanding, close to restaurants, groceries, most of everything there is to see in Copenhagen. The kitchen/dining space is great, cozy, and the kitchen is well equipped with many staples that we can use freely. We found a few things that, if addressed would make our stay even better, for instance the poor state and lack of towels, almost no storage for clothing, and lack of privacy when we exit the shower as we are then directly in the kitchen, with nowhere to hang a towel in the shower. It's no big deal for a couple, but we were visiting with my stepson and his girlfriend, and this was a problem for me. It is true that these things paled in comparison to the great location, nevertheless it explains why we could not give more stars to the total experience.