We had a rocky start, which ultimately turned into a lovely stay.
When we first arrived, we contacted Lars and were told that our room wasn’t ready yet. We waited about two hours past check-in time, at which point we were shown to a room that did not match the photos of the room we had booked. This room seemed to have been cleaned quickly and not very efficiently, and the bathroom sink was broken and sitting on the floor.
Needless to say, we were disappointed. We contacted Lars, who came and spoke with us. He was very understanding and assured us that the room we had reserved would be ready for us to move into the following night. There has been a miscommunication and he had not been expecting us.
Lars was very accommodating: we reached an agreement regarding a move to the room we had intended to stay in after the first night, a reduced rate, and a late check-out.
The new room was quite nice, clean, and with all working amenities. After our initial disappointment, we were very happy with the room we ultimately spent the majority of our stay in. We appreciated Lars’s honesty and effort to accommodate us and make sure we were satisfied with our stay.
After the initial misunderstanding was reconciled, we had a lovely stay! Would recommend if you’re looking for a no-nonsense, sweet little spot to stay and enjoy Copenhagen.