Communication was quick and check in was easy, and I appreciated being able to store my luggage in the downstairs lockers. The location is very central and close to the train from the airport, which is convenient. The photos of the unit are pretty accurate, although in-person some of the details were disappointing, like fake plants and a cheap shower curtain. But more importantly, the bedding clearly had not been washed. On the bedspread, I found several short, curly hairs and multiple types of long ones, as well as some dried-out, crusted stains. I stripped the sheets off and washed them myself in the downstairs washroom (which was actually really convenient and stocked with detergent).