We arrived around 6pm on a Friday night to an uncleaned apartment.
However, we called the emergency number, which was answered promptly and the cleaning issues were addressed without issue albeit the next day. An alternative for one night was offered but because of various factors we chose to decline.
However, I would still highly recommend this apartment as they were very good to deal with; offered an alternative on a very busy night; were very apologetic and the location was fantastic!