Please Avoid ! Blocked toilet (see photo) on first night ruined our holiday. I just felt that the owners didn't think about the guests once we had paid (we paid almost £250.00 per night for three nights and yet basic standards of cleanliness were not met). None of the photos of the rooms matched the real rooms as the rooms had been changed around (such as the reduced- size main bedroom, see photo, with a bicycle on the wall that I kept bumping my head into).When I made my initial booking request, I let the owners know that my child had autism and had a number of fears. The blocked toilet after our first night meant the five of us had to find somewhere else in the morning, especially so my son could use a toilet as he does not like public toilets.We let Airbnb know first, who informed the hosts. The hosts implied it was our fault and told us to use a brush to fix the toilet.We are on holiday and that is not our responsibility ! The toilet was full and it would have flooded.The hosts said get in touch if it was still a problem and did not contact us again. I had a child with disabilities who was very distressed and the whole family was without the basic facility of a toilet. It simply felt as if no-one cared.Five hours later , when we messaged the hosts to say that we had cleaned the flat and we had to check in somewhere else, the hosts seemed surprised and said they could have sent a janitor/ plumber to fix the toilet. They had five hours to send someone to fix it ! The place also had dust which had built up and we would have ignored it on a short trip but we couldn't ignore that the only toilet in the flat was not working.We had to clean the bathroom before we could use it. There were the owner's bags left on the floor so nowhere to put our suitcases and dusty tissues (see photos) in corners.I understand that this is a family home but if you are charging high prices, there has to be some consideration for guests before they arrive.There were pipes open, the place looked unfinished and a washing machine in the bedroom, which is fine if it matches the photos on the website but the photos didn't match. Airbnb initially offered us two nights refund as we didn't stay there and a blocked toilet is one of their reasons for a refund.However it seems that the hosts objected and I have not received any refund, I had a ruined holiday, distress and a lot of extra expense of more hotel rooms. I was hoping that the hosts would do the decent thing and offer some refund as we helped them by cleaning and leaving early so they could fix the toilet before their next guest but no, nothing. We received instructions not to mark the expensive new marble kitchen work top and to empty the bins but did not receive anything in return. Save your money.