The room was great, very clean, and part of an aparthotel building. Great bed and the pool was very nice as well and the views from it and the room were beautiful. Never got to meet Tonia but she was very quick with getting back to us about every question and provided information about transport and even offered the opportunity to book a private car from the port to the room. We chose the buses which were easy enough. Walking to and from the apartment to Fira was a bit much but there was a bus available nearby for less than 2 euros a trip for a very short ride into town.