We did not meet Maria but we did meet a different Maria who came to visit us the day after our arrival to see if we had settled in. The porter met us on arrival at night, he very kindly spoke to us in English and was informative. His manner was very direct and he walked very fast, his help with our baggage and locating the flat was vital. When dragging suitcases, pushchair and baby up hill, through tiny streets and down 100 winding steps ( couldn't use pushchair in Oia as too many steps) the accommodation feels a long way from the taxi/bus stop! We could not carry our suitcases that far, especially down 100 steps from high street. The accommodation is on a cliff and the steps are precarious in the dark and slippery. Generally this is the case all over Oia. Had I realised I would not have booked this as a place to stay with a baby and elderly person (83 years old). It did cross my mind that should anything happen to either of them we were in a very remote position. My fault entirely as I did not research things more fully. The accommodation was beautiful and the view stunning. Once there it was not really necessary to leave, if we could live off thin air and beautiful sunsets. Unfortunately, we couldn't so having arrived and settled the baby and my Father I then had to trudge all the way back up the 100 steps to get to a supermarket and buy supplies. Oia is a thriving tourist town, very easy to find a basic supermarket open at 10pm. Definitely worth staying here if you are fit and healthy and have a head for heights. Maria was very communicative and went out of her way to arrange an airport transfer, the porter and a cot for our baby. The flats are both really massive too! Much more spacious than the photos indicate.