Rena was very nice, the place was lovely and clean, she even had wine and a cake in the refrigerator for us. When we arrived she had someone waiting for us and he guided us to the place and helped us with our luggage witch it was heavy. We were very impressed by this short skinny person and his ability to carry heavy stuff and going up and down stairs very fast haha. Location is just perfect close to restaurants and shops with a magnificent view. Just a little bit to crowded to the point is uncomfortable to walk and traffic is extremely bad so I recommend to visit Santorini on not a busy season.