Great communicators!! They were available for everything we needed, and met us at check-in with no problem. The only thing is the location is a bit farther from town than expected. It is a little less than 20 minutes via ATV or car to Fira, and about 45 minutes to Oia. Because it’s a little more local of a town, it isn’t as walkable as somewhere like Fira. Overall though, the place was clean and nice as pictured, and the hosts were fantastic and very accommodating.