Very disappointing stay at Villa Elena. The pool was very dirty, cloudy and full of green algae when we woke up on the morning after arriving very late evening before. They did send pool cleaners round the following day to clean it and put in a load of chemicals and get the filter circulating properly. They came following day too to add more chemicals and it wasn't until the following day (Day 5 of an 11 day trip) the pool was clean to use and chemicals reduced to a safe level.
There are no covers for sunbeds despite the listing showing pictures covers. There is no hot tub, despite the listing saying there is one.
None of the TVs work upstairs and the downstairs one worked after someone round and took 45 mins to it working. The picture then froze on that one every 15/20 mins and the satellite box had to be restarted each time.
None of the patio door downstairs can be locked and handle was broken on one of them. You can close the shutters to secure the property but if you get a power cut (as happened to us) you can't close the shutters and so can't secure the property. The power came back on after 1-1.5 hours, but we were meant to be going to the Waterpark that day and had lost most of the morning by the time could secure the property and leave.
There were 2/3 old dirty lilos left in garden round the side of the house. The water in them was brown and so I suspect the lilos had been there for a fairly long time.
Communication wasn't great either as had to ask about 10 times whether could get a late check out or not our last day. Kept bring told it would be checked and would let know. I had chase on the evening of our last day when Ifinally got told we wouldn't be to check out late as they had another booking coming that day. Not sure why simply couldn't have said that on the other 9 occasions I asked.
I wouldn't recommend Villa Elena for all the issues we experienced which I've detailed above and unfortunately ruined our holiday and we definitely won't be staying here again.