I'm not sure if our lukewarm experience had to do with the fact that the season just started but we didn't get the promised free transport to and from airport/port. We asked the bartender for a drink and he left and we never got it. Asked for milk for our breakfast coffee twice, never got it. View was amazing. Location amazing. Paint in room was a bit worn out but otherwise room itself was great. The flaws had much more to do with customer service. My original communication was with Olga but for some reason right before and during our stay my communication was with Rafaello.