Where to begin. With Ricardo you will get great communication, and great recommendations but it ends there. Sometimes it’s like talking to two people, one is helpful and the other is accusing you of doing things. Not sure if two people handle the communications.
Location is decent but not that close to beach as described. Check Google maps first. Also basic necessities like toilet paper, paper rolls are lacking. When I asked for extra toilet paper, (2 rolls for 5 people for 4nights) he sent me a link to a supermarket. When I told him that’s not right, he apologized and said from now on he will have more for people.
Checkin was a nightmare as we were constantly on the phone. Google maps takes you to a different location and Ricardo isn’t ready for that. We battled and found it on our own. Be prepared.
Wifi In the villa is not good, couple that with a bad signal and it can be hard to do basic functions. Ricardo told me this is a known issue and told me they will fix this. He apologized again. He than texted me the next day saying he called the company and saw we are actually “using” the internet. Yes we are, but it’s not good like we said. I found that text to be a bit unprofessional. He than asked me to do a speed test? No thank you.
He asked me if there was a welcome basket, I said no and he blamed the cleaning crew. He blamed the cleaning crew for many things, and kept apologizing to me through messages. He said they will be handled.
Basement bedrooms are as described, basement. Not sure that was a good idea for us. This is a decent apartment for last minute, but better options when you have more to choose from.
One night Ricardo texted me at 1am apologizing for late text. (So went text?) and telling me checkout instructions for tomorrow. I wasn’t checking out tomorrow, he than realized and apologized for that also.
He asked me for ideas to help him, since I am a superhost, and I gave him my ideas. He kept thanking me and apologizing.
I thought things were good until 3 days later I received texts and requests about a broken lock? I told them we found a close door open and small lock on floor; he blamed the “dishonest” cleaning crew again.
Then we get a a request from Airbnb for money for a broken lock, a curtain we supposedly moved? And that we stop bedsheets. Bizzare behavior.
We did not steal bedsheets. Hopefully we don’t interact anymore with Ricardo.