Despite some initial communication issues prior to and up to check-in (long delays in response and difficulty arranging details to check-in due to the lack of street addresses in Oia), especially after politely declining any add-on services such as the airport transport, reservation of cruise excursions, and car rental reservations (we had already arranged all these independently prior to booking), we had a great stay once we arrived. Jackie was responsive when we called her during our stay. The location is very convenient and the views are absolutely unbeatable. It felt so surreal to wake up to the gorgeous view of the caldera every morning.
We found the place to be quite cozy to come back to at the end of the day, and the daily housekeeping was a nice bonus. The last few steep steps to the house were a bit challenging on the first day, but you quickly get used to it. The steps within the unit were not a hassle, and were actually a bit of fun for me. The area does get quite crowded with tourists taking photographs of the views, even though the house is technically located in a private residential area separated by a small gate. Would definitely stay here again next time I am in Oia.