Nice, pleasant and prompt communication. The night shift staff at concierge was very helpful to pick up and to provide some helpful advice in the area but a lady during the day was just too rude to say "I don't know" when I asked a simple bus schedule directing to other region. Location would be great if you are going for Kamari beach only, but will have to consider otherwise if you are not renting a car as all public transportation goes through Fira even if you are close from Perissa, Airport and other destination in South.