The pension is great if you want to be far from the noise of Fira. We had free transfer from the airport at our arrival, which was nice because we landed late at night. The room was cleaned and sheets changed everyday.
We were 20 minutes walk from Fira and 10 minutes from the bus stop, but I think it's better to rent a scooter or a quad to go there, that's easier. You'll find scooters/quads rentals near the pension, as well as a mini market and some restaurants.
We didn't meet the hosts but the staff was helpful.