First the many positives, which we think outweighs the one negative. The apartment itself was amazing, exactly as described - stylish, comfortable, and the right amount modern touches. We had maid service everyday which was a great typical hotel amenity. The rooftop and hot tub area was of course the highlight. The pictures don't do justice and every evening we made sure to take in the amazing sunset. Location was perfect, a short steep walk 10 minute walk from the heart of the Town center. The entire apartment set up felt like a hotel suite at the fraction of a cost compared to pricey hotels.
The one negative issue we had was communication - and to be fair most reviews here had positive experiences in this area - so maybe we fell through the cracks on this occasion. Having read the many positives reviews on communication we had expectations coming into this.
First, if we had not proactively contacted Aposotolos the day before our arrival we would have no clue how to check-in. He said he might be able to pick us up or he might not be, which again we had to proactively reach out once we landed to confirm if he could - which he couldn't. He suggested taking a taxi for 15-20 euro. Our advise, especially if you're packing light is to save yourself the money and take the easy 20 minute downhill walk to the apartment.
Second, we were greeted by a lady who gave us a very quick rundown of the apartment - here is bedroom, bathroom, kitchen, outdoor area - all within 2 minutes and immediately left. Didn't even give us a chance to ask any questions, no official check in via passports or other ID, no instructions on how to pay room tax, no tips or recommendations for our stay.
Lastly, when it came to check-out, no instructions were provided on how to do so. The front door doesn't automatically lock so we just left the keys inside with the door unlocked. Other reviews said Aposotlos had arranged transportation back to the airport. As we had minimal communication at check in or during our stay, such a discussion never occurred.
We know Apostolos has at least two other units just in that apartment complex so maybe we fell through his cracks and didn't get the great customer service others experienced so we don't want to say this is something that will happen to you, but something to be cognigent of.
In the end we had an amazing stay and would highly recommend this apartment based on it's location, price, comfortibility, and outdoor area with a beautiful view.