From the very beginning the communication was excellent. Ritsa had someone pick us up from the airport, and even though it was way to early to check in (6am), she allowed us to sleep in the lobby and then get breakfast and be out by the pool until we could go to our room. She was VERY helpful with information about where to go, see and do. She also helped us rent a car and had them being it to us. The staff is very polite and courteous, and they keep this place spotless! It is very quiet here as well, so you're able to enjoy your holiday and the online pics don't give it the justice it deserves. It's truly beautiful! Its secluded on a road but is only a 10 min walk to the beach, which is AMAZING!!! Sorry it's so long, but If I ever make it back here, this is where I'm staying!!!!