The host was receptive to our demands and answered very fast. They even accomodated us with our luggages since our flight was in the AM the next day of check out. I was deceived about the place. It looked magical in the picture ,in reality there was a lot of ants and other insects everywhere in the entrance, the hot tub was cold and did not seem to work... We however enjoyed our stay in Santorini and enjoyed the catamaran cruise that the host organized for us.