Not only is this house absolutely gorgeous, with a better caldera view than many of the hotels around us, but our contact Katerina was constantly in touch, helpful, and efficient. We had daily room service and fresh towels. When we asked for more espresso pods, she not only supplied them, she also bought us a new drip coffee maker and coffee. Unfortunately the upper hot tub was experiencing difficulty and was cold for much of our stay - but Katerina was in touch every day about it, getting the technician to see it every day, and I got the feeling that if she could have fixed it herself, she would have. Our stay was phenomenal, and it was entirely due to the quality of the villa and our host. Thank you!!