Katerina is the best for supporting and helped us during while we stayed. She even helped us arrange the transportation to pick us up at the airport cost us 35 euros. And the room is awesome. You will get the room as you booked, service with breakfast every day while you stay around 9.00-9.30 a.m . Also Katerina helped us to find the car rental and delivered to the place. Ps. If you want to use the car rental and drop off at the airport you need to pay more 20 Euros. I recommended to rent a scooter or quad or car due to the public transportation is really hard to find in Santorini unless your hotel or your place are provided.