The hosts were extremely welcoming and did their best to assist any way needed. They let us check in a couple hours early and the wife was there to greet us and explain the buses, wifi, walk to Fira etc. Messages were responded to in a quick fashion (no longer than an hour after sent and often they would be at our place to help with what we needed within 30 minutes of the message being sent) and they even called for a taxi for us the night we were leaving. The place has everything that we would have needed and is only a 20 minute walk away from Fira.