I had booked this apartment for my parents. When they arrived, all seemed fine however when they returned in the evening they came home to cockroaches and insects all around the apartment. There were so many of them that they were nervous to sleep and head to wear shoes for fear of stepping on them.
We contacted Ioannis, who replied promptly and apologised and offered to look into disinfecting the apartment. However, this wasn't possible as the next day was a Sunday and no one was available. He suggested the come and clean and arrange the disinfection for Monday.
Unfortunately, when my parents came back on Sunday there was no sign of cleaning (a dead bug they left on the floor was still there) and they just left us bug spray. And on Monday there was no sign of anyone coming to disinfection, very disappointing. Every night they came back there were more insects, it really was very uncomfortable. Cockroaches, creepy crawlies and slugs coming either behind the coffee machine, kitchen sink, or the front door as there is a big gap underneath.
Ioannis had said that they would offer us whatever compensation we wanted which at first I thought was great customer service. We requested a 50% refund which we thought was fair, this was agreed and then upon leaving the apartment we received a refund but not 50%. When I queried this, Ioannis response was is really £10 a big deal, if so he would pay out of his pocket as he had to struggle to get the owners to give us any refund. Whilst it isn't a big deal, it's the principle and just good customer service. You don't agree and say we'll do anything to make sure we're happy and then not follow through and then be rude to me about it!
Whilst Ioannis was prompt with his reply and seemed initially helpful, he turned condescending and rude. Making out that we were making a fuss and being 'difficult'. This is by no means true, we simply wanted and expected a clean place to stay.
Sadly I can't recommend this apartment even though the location was good and the apartment sizable. Other things to note:
Outside light not working so you could not sit outside plus there were cats sitting/ sleeping on the seats
No kettle to make a drink, no tea towels or kitchen roll
Only 1 set of bath towels when we were staying 4 days