Our stay at Rena's apartment was hugely upsetting. The whole apartment smelt of urine because of a leak in the toilet u-bend which meant we couldn't use the bathroom; there was an ant infestation in the fridge and kitchen surfaces, and earwigs everywhere in the bedrooms; and a serious safety risk because all the kitchen electricity sockets were rammed below a fridge dripping with condensation. When we complained Rena visited us but refused to acknowledge any of the problems except that the Wifi wasn't working (which she fixed a day later but only worked on the roof of the apartment). She even described the pest problem as "just nature". Most upsettingly she ignored our problems and refused to respond to any complaints. We sent all pictures and videos to airbnb and they fully vindicated our complaint. They gave us as full a refund as they said they were able to given we were unable to notify them of the problems with no wifi until leaving. Rena did not even respond to airbnb during this process. What was supposed to be a fantastic holiday was ruined by this apartment. I love airbnb and have never complained before but would advise anyone to choose the apartment at their peril. I'm happy to provide all pictures and videos to anyone considering staying but anxious. It's also worth noting that Rena does make it clear that cats and dogs live nearby but there are animals hairs over all the beds and furniture which should be compulsorily cleaned as part of the cleaning fee.