Unfortunately, our stay at this property was a very unpleasant experience from start to finish, which surprised me because there were so many good reviews. When I first made the reservation I asked the host if she had recommendations, and she deflected my question by saying that when I arrived she would be able to offer suggestions depending on the weather. This response already made me uncertain of this host, and I asked her if I could cancel or decrease the amount of days of our stay. She allowed me to take off one day but informed me that if I wanted to cancel the entire reservation that it was too late and I would be charged the entire amount. On the day of our check in, I messaged her around noon to see when we come. She responded by saying any time from that time on was fine. We had to eat, find and rent transportation, etc. I messaged her again when we were at the location around close to 7:30 pm (I did not have an international phone plan so I could only use my phone when it was connected to WiFi). She told me that her porter was able to meet us 35 minutes later, and I looked up the name of the first business she said he would meet us at, and the only search result was very far away so I knew it was incorrect. I had to ask her again and we were able to meet him by searching the second location. he arrived 5 minutes later than he was supposed to (so we were at 40+ minutes past our original intended check in time). Then, we followed this man down poorly-lit walkways and downsloping and extremely steep stairs. I had all of my bags and also have a herniated disc in my back and was lagging behind. I was so far behind, in fact, that I lost sight of this guy and almost lost sight of my fiance who was trying to keep up with him. When we arrived, the guy showed us around, gave us the key, and asked what time we would be checking out on the day we were leaving. I told him it would be early in the morning, and he told us a place to leave the key. Also, when we walked into the doorway, we were met with a strange stench and I felt like we needed to air the place out. So, about 45+ minutes we finally got to this location (to actually get to and from the property involved taking this same path every single time, by the way). That evening, we tried turning on the heater and it made a horrible intermittent clicking noise that woke us both up multiple times. The next morning, I asked the host once again for activity recommendations. She told me to look at this book on the table. Keep in mind that we were there at the end of the tourist season so half of these things were closed or unavailable. She offered zero help with recommendations which was my initial concern. Usually I prefer to use Airbnb because the hosts are locals and are extremely helpful and personable. A little later, the host mentioned something about how to porter said we did not need help with our bags or anything when we checked out. I then felt obligated to ask if the porter was even supposed to help us with the bags when we arrived (because of my back condition, the dangerous walkway, and the unreasonable pace the guy was walking). She told me that it is his job to help and all I had to do was ask. I didn't realize how difficult it was going to be but I also didn't even have a chance to ask him for help with him basically running off ahead of us. Only when I was talking with the host about how he did not help with our bags and I have a back issue did she start to seem concerned (I believe it was because I made it obvious that I was unhappy and she probably didn't want a bad review.. ). I cannot stress how disappointed I was with this entire experience.