The place is clean and tidy. The team is always available to answer any questions and helped organize whatever acrivity we had planned, which was amazing! The reason we were underwhelmed is because the pictures are not accurate: There was no living room, no sofa, no 50” TV, no microwave and the bathroom was a much more dated and slightly dingy version than what’s shown in the pictures. There’s also only A/C in the bedroom not the living area (which was converted into a second bedroom). The reason given when we asked why the pictures are wrong was that they renovated (in which case they made it worse, so we didn’t believe that). The outside areas are exactly like in the pictures though, but you will never have the pool to yourself because there is a big appartment complex sharing it. The place is also smaller than it looks in all the pictures.