Maria was most communicative and helped us set up transportation and luggage assistance (on both ends) in advance. We were unexpectedly delayed a day due to a ferry strike but Maria was able to rearrange everything without issue, which we really appreciated. The views from the patio are incredible but note that you cannot see the sun setting from here (only about a 5-10 min walk to an incredible vantage point). I knew about the many steps to/fro town in advance but the burning legs are worth it for the view (and I was 7 mos pregnant!).