First let me say that this place is beautiful and I read all the reviews and that is why we booked this place for our second half of Santorini. We stayed in 6 airbnb over our entire visit to Greece.
This place may be beautiful but we had a very negative experience. Somehow I was only booked for one person to stay here even though we had been discussing that there were multiple people through direct messages.
When we arrived the first thing the man said to me was that I was only booked just for myself, not even a hello amd a welcome. It was mentioned multiple times before we got fully checked in.
I apologized as I wasn't sure how it happened, we had no issues at any other place we stayed. He said they had to declare ever person who was staying there for the government, that may be true but it was defimore about money.
I was immediately sent a link to change our booking and they wanted another 175$ to be paid to them for our 2 night stay. The price I paid was already high so I told the man who checked us in to let me see if I could find somewhere else to stay. However they would not let us cancel and move elsewhere.
We drove to get dinner and I got a phone call where he was yelling at me and telling me to pull the car over right away to pay the bill. I was on a mountain side road that was not the safest place and didn't have wifi so I told him I would pay it when we got to the restaurant. He continued to yell at me and even indirectly called me a moron for not booking correctly. He said out of hundreds of other bookings he's never had any other problems. That may be true but still not a reason to degrade and belittle me.
On top of being treated like a criminal, our hot water didn't work for our first 24 hours. So while they were pressuring me to give them more money, the space had no water. The sauna somehow made the bathroom floor soaked so we cleaned that up. He said it didn't happen when he turned it on so I guess that means I made that up?
We had a nice dinner planned for the evening and wanted to style our hair nicely but we couldn't even shower so we all ended up looking a bit rough.
Also, the hot tub is heated by the sun so it is not warm in the evenings or early morning which is when we would have liked to have used it. Early May is a bit cold still with all the wind so it would have been nice to have been able to use it.
The view is incredible, very different from Oia, however, like I stated before, it was unenjoyable because of the way we were treated.
After yelling at me on the phone we did have to have more interaction with the man, he acted like nothing happened, no apologies or anything of the sort. He did offer to help carry my bags at checkout but we had it under control.
I just really hate that he created such a negative experience for us on our last stop on our vacation. We went from never wanting to leave to wanting to just be back home. It gave us a very negative experience of Santorini.
We stayed in Oia our first night in one of the cliff houses and it was incredible, I wish we would have just stayed there the whole time. We went to this space for days 2 and 3. The man even accused me of lying about what day my plane landed. I am not sure why I would lie about such a thing or why it matters when I landed because I wasn't staying there on day 1. I shouldn't have to be checked in at an exact time as we were on vacation and just enjoying ourselves on our own time.
This place is beautiful and most people seem to not have had any of the experiences that I did. I just want everyone to be aware that if you make any sort of booking error or if you want to check in at no particular time, you may have some issues.
Also, don't book the place for the hot tub if you want it to be hot. The sauna is nice but you definitely can't transition between the sauna and hot tub without a big shock.
Also, the second bedroom upstairs has no railing for the stairs so my neices fiance fell down them. Luckily he caught himself but he did hurt his shoulder and it was very sore. Just be careful. He's 26 years old and athletic so anyone could fall.
To sum it all up, the place is gorgeous, but the guy who runs the place has a short fuse. As long as you don't trigger him you should have a nice stay.