To start with the good, the location of this apartment can’t be beat! It’s nestled right into the cliff just off the main pedestrian road, about halfway between the two ends. Walking distance to absolutely everything in Oia, including the famous castle/sunset viewing points which are just 8 minutes walk. The location on the cliff also means breathtaking views of the sea, the caldera and the rest of the cliff houses. You literally would not have to leave the apartment to get some of the best views on all of Santorini! The other great part about this rental is the staff- they are very friendly, their communication is prompt and concise and they follow through on everything they say. They arranged our transfers to and from the port/airport, as well as sent porters to help get our luggage to and from the apartment. Now for the drawbacks. The listing isn't completely accurate in that you're actually renting 3 different buildings. The first has 1 bedroom and attached bathroom, a tiny loft (accessed by wooden ladder, so not ideal for children or elderly) and 2 twin beds in a living room. The second has a bedroom with tiny kitchen ‘nook’ attached, but no bathroom. The third is just a bathroom. All surrounding a central outdoor courtyard. Which means that anyone not staying in the first bedroom is using a bathroom across the outdoor courtyard. It also means that you do not have access to a kitchen/refrigerator without disturbing the people in the second bedroom. The outdoor courtyard is not secure as there is no lock on the main door from the street, which means that there are ALWAYS tourists coming down the steps into your private area. This is not only annoying and noisy, but not secure and potentially dangerous. Next, we were told that there would be housekeeping service each day, however when we returned to the apartment afterwards, only the bathroom trash has been removed (all wet towels were still laying as we left them, sand was still covering the floor, the beds were untouched, etc.) This would’ve been OK had we not been told that housekeeping was part of the rental we had paid for. When we texted Maria about it, she replied promptly and told us that it had been a ‘busy day for housekeeping’ and that ‘they do the new arrivals first…’ The hot water in the main bathroom quit working at the end of our second day. We waited until the following morning to try it again (we were told at check in that the hot water was to be turned on 30 min prior to showering, then turned back off, so we thought it might just be a glitch and used the other shower for the night), but it still didn’t work, meaning that we all had to use the second bathroom to shower and get ready on our final morning. Our last issue was that WiFi is non-existent unless you’re either outside in...