The staff was very helpful and responsive during our stay. They helped to arrange a transfer from the ferry and Matteo greeted us when we arrived and showed us the space. The villa was clean and comfortable and the patio w/ private jacuzzi was a lovely space to relax and also see an unobstructed view of the sunset. The jacuzzi was well maintained and was warm (not hot). We were very comfortable sitting out in it at night (mid-July). The location was perfect and had no problem getting around- we enjoy walking/hiking and did not have a car. It was a 10 minute walk into Oia & the bus stop (we used the public bus to get to and from Thira). There's plenty of restaurants and small markets nearby. We also walked down to a local winery one evening (Domaine Sigalas), which took about 20-25 minutes. This was the perfect space to be near the bustle of Oia, but also have a quiet and secluded space to relax away from the crowds. Would highly recommend if you are staying in Santorini!