January: me and my girlfriend decide to book a flight and an apartment in Ios, looking for some relax. We find Lorna and his lovely apartment and with no doubts we choose it.
March: Coronavirus
April: Coronavirus
May:Coronavirus
June: Coronavirus but we can fly again
July: Coronavirus but no too much
17th August: day of our flight, we arrive at the airport and we discover that the air company deleted all the flights from Italy to Greece for the next months. Nobody advised us before despite my mails sent to the company (useless Blue Panorama) during the quarantine.
We contact Lorna, (we talked a lot during the pandemy) and she helps us to obtain a full refund for the apartment.
This is what I call customer care and customer service because there’s no way that an hotel would have authorized a refund for our specific case but she did it, despite the time for the check-in was over.
Thanks again Lorna, I hope to see you really soon next summer and for all the people that are looking for the right review to make the decision you found it, all the reviews talk about the apartment (We can’t) but here we are talking about beating heart 💓❤️