Vivi and her mom were so accommodating and nice. The response time with any questions was quick and seamless. The place was beautiful inside. They were very helpful. Vivi's mom even drove us to the bus station to go to Fira. You can easily walk there too to the bus station. We didn't meet Vivi, but she was always there to help us with any questions. We did meet her mom, who was the sweetest woman! It was a great trip.