So first, I want to say Maria runs her business in a very dishonest way. Absolutely no one should rent from her. We booked an apartment many months before we were set to arrive in Greece. It appeared to be the perfect place for our party of 5. My wife was very clear that we were a party of 5. The night before we were to leave Santorini and arrive in Naxos, Maria emailed my wife to tell her "I'm sorry I made a mistake, I thought you were 4 people. But don't worry, we will add an extra bed." Obviously we were confused as we rented an apartment that clearly stated for 5. Maria, through email, told us she booked us for a different apartment thinking we were a party of 4. When trying to get clarification as to why we were not getting the apartment we rented, there was no clarification. She merely said it would be fine. She gave us the downstairs apartment. We arrived to be greeted by her mother. Upon entering the apartment, it was clear this was going to be a real problem. This is not an apartment for a family more than three. The apartment was for 4, but they removed the small kitchen table and small end table to make room for a cot so 5 could stay. Maria finally met me to discuss the situation several hours later. She told me that the original apartment we rented, she had rented to someone else first and "forgot" to block the availability. Moreover she stated she just realized this in the past few days. First, I find that hard to believe. She runs a business and is aware of her bookings and availability. She lied. She then proceeded to be completely dismissive of my concern repeating on several occasions "it's only for three nights it's no problem". Well it was. Her complete lack of concern was appalling. She did offer me and my wife to sleep for free in another unit upstairs for our last night, but we declined. We didn't want to be away from our kids. That's why we went on a family vacation. She did do our laundry free of charge (more on that later). In all of my travels I have never had someone change my reservation for lodging without warning. She claims this was a mistake and only happened this time, but that doesn't change the fact that it occurred. If you run a business, you should be putting the customer first. She did not. Unfortunately, my wife felt we should just "suck it up" for a few nights and move on. Let's discuss the actual unit. She advertises washer and dryer "in the building, free or for a fee." The way I read this was we could washer our own laundry on the premises for free or pay for a service. Well there is no laundry in the building, it is a pay service. Her cooling unit...