Emmanouela was extremely helpful in arranging transportation to/from port. She was always extremely quick to respond and truly seemed happy to help us out any way she could! The location was incredible, the views were amazing and the pool/bar area was picture perfect. You definitely can hear the music from the Tropicana Beach DJ's below so just something to be aware of but they did provide ear plugs. In addition the staff was so friendly and personable it made it difficult to leave! We truly enjoyed our stay and are already planning when we can go back.