On arrival at 8PM it became clear there had been a glitch with our booking. The room we had booked, a Junior suite was already occupied. I did not get an adequate explanation as the hotel blamed Airbnb and vice versa.
Airbnb support did respond to my request for support promptly. The hotel staff present, not the host (not present), were very apologetic and after some 30-40 minutes they proposed putting us in a nearby ‘villa’ they owned. I am grateful to the staff who prepared it at short notice. This space had access to a hot tub and was 5 min walk from main hotel. More traditional style. Bathroom needs updating.
The next day of our 3 night stay we needed to move again to a cave house they also owned. It was clean and comfortable with a small pleasant shady courtyard. The bathroom needed updating.
Hotel staff were helpful moving our luggage between the two properties so we could get on with day 2 of our visit.
We used the pool at the main hotel. It was refreshing.
It was most annoying that this over booking occurred. We wanted the more modern hotel with balcony and access to the pool. That’s why we booked it.
Local hotel staff were helpful and it could have been worse if we found ourselves without a room. We made the most of our time on Santorini but I wouldn’t book this hotel again as this experience left us with a very unfavourable impression.
Specific advice please don’t overbook guests. It leads to stress.