The good:
The support team was great, very responsive. The location is great, an easy walk to Fira or Imerovigli. You can see a great sunset (a building just below roof may be in your pic if you're a photographer).
The not so good:
There is a bit of street noise for anyone staying in the guest room, and the trash dumpsters nearby were emptied at 4 AM on Fri and Sat morning by the trash truck which was noisy so be aware if you're there those days. We were there late in the season so it was cold and the heat couldn't be turned on for 3 days so for the price we paid it wasn't that comfortable during that time. The AC is only in the bedrooms so be aware of that if you stay during the super hot summer.
Overall: A great location, very clean, and great support staff.