The communication was good. Although we never saw George or a co-host in person the check in and out was easy. The room and the location was good. It was clean and everything you need for a short stay. The only thing missing was a kind of small table (but that was not shown in the pics, so we knew that there wouldn't be one) and a small balcony or terrace would be nice - that's the only reason we changed the apartment. Everything else was great.