One of the best customer service you can get. Alex was a great help in showing us around, while helping us with a smooth check-in. In terms of the room itself, the shower doesn't have a door so it's hard to keep the water from not going out to the bathroom. Clean and tidy place, AC works great. Note that it's not too quiet at night with the neighbors outside talking, so no soundproofing. Laundry service was a great bonus!