Unfortunately we were not informed that the hot tub was broken & as we booked our stay in October we knew we would need a hot tub as the evenings get colder, we didn’t have the friendliest of greetings on arrival after coming from another Airbnb where the customer service was top notch.
After being shown around there wasn’t any mention of the hot tub not working until my partner lifted the cover to find there was no water in, here we were told it was broken and had been for a few days and could be 1-3 days until it’s fixed & was offered an option of going up lots of stairs to use another villas hot tub which we tried and was freezing cold… we felt seriously annoyed by the way this could have been avoided by communication so we cancelled our stay and had to spend the whole day looking for new suitable accommodation, so they robbed us of a day too! Luckily Airbnb were great on the phone with a refund but we feel as though this was unacceptable from the hosts & didn’t seem bothered about it in person. Not something you want on a relaxing holiday.