Nicolleta was very helpful with the transportation from the port to the house and to the airport. Her daughters were waiting for us to take us to the house once we arrived. They were very sweet and helped us with recommendations on what to do and where to eat. We felt welcomed and they even received us with a bottle of Santorini wine and provided some things for breakfast. We contacted then when we had questions and they replied ASAP. There were people who took our luggage to and from the house which was very helpfull since there are many stairs all around Santorini. The house is gorgeous and is MUCH better than the pictures. The house was clean and we had someone come everyday in the afternoon to clean. The terrace has a great view where we sat every morning for breakfast and at night. Overall very good experience and would highly recommend it!