Michele was very quick to respond. We did have issues with the WiFi and didn’t get it repaired until our 3rd day there. The air conditioning does not cool the entire apartment. The top floor was very warm, but Michele purchase two fans for us, which helped tremendously. Cleaning service needs to make sure they clean everything thoroughly. We found a clump of hair in one of the bathrooms. The floors were not cleaned so we wore shoes at all times. The mats offered for the beach chairs smell of body odor, they need to be cleaned. They sit right next to a bathroom, so when you walk near the bathroom you get a hint of the smell.
Major things were repaired our 3rd day there. After that we were very happy with the service. We were treated very nicely.