Rena was there waiting on us when we checked in, and we came on a late ferry after we couldn't fly in because of high winds. Rena had a welcoming pack for us with sweet bread, jellies, butter, and wines. After we were dropped off from her driver, her porter was there to carry our bags down as well. Best thing about the accommodation that you can't tell from the listing, is that the place is the lowest of all other cave homes on the cliffside, you are away from all the main walking paths. Because of the seclusion, we had a nice, quiet breakfast every day overlooking the caldera. Another thing not in the listing, is Rena's wonderful crew, her porters, maid, driver, everyone was exceptional, and friendly.