I want to start with the positives first. The agency, especially the lady who owns it, were definitely trying to do a good job. Also, they helped us locate a rental car company which was really nice. The location of the apartment is in a quieter part of the main area of the island which was a plus too. With this being said, the place was more like a hostel than what was shown on the listing. First, the picture is of a different room than what I actually stayed in, but I didn't complain since it had two beds. Though, some things listed in the place weren't there. I spent about an hour just to get the wifi working, request basics like salt and pepper, linens, shampoo, and other things.
Again, the people there are nice but they just need to get their game on a bit more to reflect more of what is posted on their listing.