The entire family was extremely nice, easy and accommodating. They picked me up from the airport and for a small fee offered transfer back to the airport when I left. About an 8 minute walk to a little town area with stores, bakeries and food. about 15-20 minutes to Fira town. Didn't use bus system but seemed easy to use and the family offered to help figure it out. Would suggest renting a car for a longer visit. Only complaints are: the wifi is terribly slow and just didn't work at all one morning, and that some others staying at the pension were very loud late into the night and the walls were very thin between rooms. Pool and outdoor patios are gorgeous!