Helen was very nice, she arranged a pick-up from the port and drove us to the airport on the last day. Since we misunderstood the location of the property (not in Kartherados center, but near the beach, so farther from Thira) Helen helped us rent an ATV, which was useful to explore the island without worrying about the bus schedule. The apartment was great, spotless and with everything you need to cook. Although the wifi didn't work unless you were standing by the front door, the property is gorgeous with a very nice swimming pool!