We LOVED our time at Casa Sofia! We were greeted by the strongest and kindest guy (Versili) in the universe. He is superhuman as he carried our huge, overpacked suitcases up and down the steep stairs with a smile on his face. Maria (not the owner) arrived and went through everything we needed to know to make our Santorini visit exceptional! We had her book dinner reservations for us the first few nights. She was a doll. The exterior and location of Casa Sofia were perfect. I knew this from other reviewers, but the bathroom was a step or two outside. It was fine because I was prepared. Also, I would prefer the shower head to be attached up high like a traditional US shower. I don't get why it's not this way in many European bathrooms. The interior of Casa Sofia was clean and spacious and charming, but not luxury. But it was very fair for the price and reflected accurately on line. My only complaint is that the bed was super hard. If the bed was upgraded I would stay there again in a heartbeat. I would even pay more. But all in all it was a spectacular holiday. Thanks Maria 1 for answering so many questions prior to our arrival (now I get how everything works) and best wishes always to Vasili and Maria #2. We are grateful for your care! Best, Amy and Steve