Very disappointed with my stay in Santorini. My entire trip was destroyed and a complete waste of money. We did not have electricity and heat in the majority of the villa and when we let the representative know this, she said someone would be out in 10 minutes and they never came. My group spent the night in the cold and dark villa- a complete waste of $500. They later laughed and told us it was due to a card issue. No card usage was explain during check-in nor were instructions written anywhere in the villa.
Furthermore, do not allow them to assist with coordinating attractions. They booked attractions for us and had us pay deposits for them, only for the to be canceled and us not to be able to receive our money back for a photoshoot, an additional 150 euros wasted. We truly feel scammed.
We did receive 1 of 2 refunds. One being for the cruise. I can admit we had some cool/wet weather, but the very cruises they said we canceled were still operating later that day.
The entire experience was extremely unprofessional and disheartening. We asked about being accommodated for being without heat and electricity and was told that wasn’t possible. We asked for the photoshoot money back and received nothing. We ending up just removing our belongings from the villa and leaving early. I ours never recommend this place. I will be filing a complaint with AirBnB, and I kept all messages between myself and the host.