The room was underwhelming. It was sparsely decorated. Our private balcony was tiny and the wooden folding chairs were hard and uninviting. The mattress was the most uncomfortable mattress we've ever slept on. It had almost no padding and you could feel every spring as you slept. We had to ask for additional blankets to put underneath of us. The towels and bed spread were thin and worn. The front desk host seemed to rush us through our check in and wasn't very friendly. The pools were amazing and it was great to have a place to relax outside of our room because we didn't want to spend much time in it (given the above). The staff at the pools were friendly and accomodating, and the lounges were comfortable. The hotel arranged for airport pick up and drop off, and helped us rent a car for one day. Other than that though, the front desk never offered to help us plan any activities or arrange anything for us. The location was good because it was slightly away from the crowds in the city center. There's a market within close distance for food and water, which is great given that breakfast is not included. The hotel faces away from the caldera side of santorini, so you will not get any sunsets.