John is very responsive and will assist with anything he can. We didn’t really plan anything for this trip but with John’s recommendation for for a sunset cruise - I would highly recommend it. He also helped schedule our arrival and departure airport transfers. His housekeepers/porters were excellent in helping as well. The location is a bit down the stairs but it is well worth it as you won’t have any other people walking by you. It was great getting up in the morning and enjoying a coffee on the patio or enjoying wine in the evening in the dipping pool. I would highly recommend this place!