These are me & my partners experience of the host and this apartment: Genrally a complete disappointment the photos selected suggest there is a balcony for which there is not. All I we could see where huge power cables and a terrace but it's not attached to our accommodation, it's basically a communal space but definitely not a balcony to the apartment.
The photos of the 'renovation' as the host wrote to me, are not listed either so I just went by the online photos which looked nicer than the now 'renovated' space when booking ie downward shot of a table implying a balcony as its in the description, and the photos are not a true reflection of the place, its basically just a shell of a flat.
The pre-arranged driver took us from the airport 10 min drive €30 took us only outside the door and then dissappeared quickly at 9.30pm (Get the bus its €1.60 and airport is tiny). We weren't sure it was the right apartment as it was ground level, tried contacting Manolis the host but would not answer, nor did the other phone number provided at all that evening.
Manolis the host replied at 10am in the morning telling me sorry he was working, ironic as I though being a air bnb host is also his job also. Then he said your getting a good price if you don't like it you can leave by 12pm and you will only be charged the first day fee. Basically telling me don't like it, just go away, which is incredibly rude and passive aggressive given the fact the photos and details don't match what I paid for.
The internet was terrible right the way threw, the host Manolis said he would get the 'IT team' to fix it. Obviously this didn't happen, and due to working from my computer I had to do majority of the work at the coffee shop down the road. The host said the internet is up and down all the time, funny thing that, as the internet worked perfectly at the coffee shop 100m away.
He also promised a refund for the first day 48h, for lack of communication first night, and photos not up to date matching descriptions etc, with the use of the words balcony when it's on the ground floor with a communal terrace. However I didn't recieve this refund until 10 days later after getting Air bnb involved and requesting the money before evenchually receiving a refund.
The place it's self was basic, a little dirty, but fine for a short stay unforchunatly we where there for 16 days. The saving grace is the location as its in the centre of everything 10 mins to the Islands main bus station & 5 min walk to cable car to get down to the quay side for boat trips.
The host Manolis was the worst I have ever experienced in over 15 air bnb stays, it would take minimum of 3-4 days to get back to basic questions or just ignored completely. Rude, totally unprofessional and couldn't care less, made our stay very uncomfortable from the offset.
Santorini itself is a beautiful Island with plenty to see and do so dispite the place and host we still had a lovely holiday.