While the location of the property is great, halfway between Fira and Imerovigli, and the views are beautiful from the balcony, the host communication, pool cleanliness, and general upkeep of the location.
The host was very slow to respond to messages. For several weeks, I got no response when I provided my arrival time and asked about late-night transportation from the airport to the property. The host did not provide check-in instructions before arrival, and when we arrived at the property we had to speak with the waiters of the restaurant above the property for help since no one was around at the property. The waiters mentioned that people frequently have issues checking in to the property. After about 15 minutes of phone calls and talking with the waiters, we were able to get in. It also would have been good to know that the street which has the steps down to the property is a pedestrian street, and the taxi driver we had had no idea how to get there and dropped us off at the side of the main road.
The common space small pool was filthy. When we arrived at night, the lights were on in the pool, and there was a layer of bugs floating in the pool, as if it hadn't been skimmed in days. I mentioned this in a message to the host, and the pool was skimmed the next morning, but the bottom of the pool had dirt and dust. You could see other people's footprints in the dirt and dust. They really don't take care of the pool at all.
The rest of the apartment was generally taken care of. The furniture is older, but was in decent condition. One of the AC remotes was broken, so we had to share 1 remote between the bottom and top floor, which was a pain to run it back and forth. Additionally, one of the light switches was hanging out of its wall socket when we arrived. Both bathrooms have bath tubs, but they also both did not have drain plugs, so all you could do was shower in them. The water pressure is really low in the bathrooms, and only one person can take a shower at a time. On top of that, the downstairs bedroom bathroom smelled strongly of mold/mildew. If you have a mold allergy like I do, this means that bathroom is off limits. Thankfully the other bathroom did not smell like mold.
The kitchenette was small and had no stove, but we didn't really use it that much anyway. The staff only provided 1 coffee pod for the Nespresso machine, and they did not replenish it when cleaning during the day.
One thing to note is that the downstairs bedroom has the attached bathroom, while the upstairs bedroom's bathroom is on the ground floor near the common area. The stairs have no railing, so they are definitely a hazard for children and/or clumsy adults. There is a restaurant right above the property, and in the upstairs bedroom you could faintly hear music and footsteps from the people above until the restaurant closed at midnight.