We could have given more stars but the fact that during the night someone out of the blue opened our door was really terrible (for reference we were locked in and the key was on the door). We couldn’t feel safe in that flat after that, and the host didn’t give a damn since it didn’t come personally to at least say sorry. Next time it happens i suggest you to say sorry in person, the best would be to offer your clients an alternative to sleep in another hotel or structure so that they can feel safe.