Maria was helpful upon check in. Ef, her helper, was awesome. He assisted with carrying our luggage, giving recommendations for restaurants, shopping, and setting up transport for us to the ferry the next day. There are many, many steps down to this location so just be aware. The views were beautiful and the accommodations were quite comfortable. We didn't spend too much time there though (only 1 night) as we arrived about 1:00 to just drop our stuff off and then headed out on the 2:30 Diamond Sunset Cruise which was absolutely awesome. We did get a late night dinner and some drinks after the cruise. Because the port is so close, there are many, many people off the ships during the day walking the area and visiting the shops- just be aware of that. Sitting outside late at night on the small terrace enjoying a glass of Prosecco was lovely - seeing all the other "cave" locations lit up at night was also really neat. The bathroom is outside of the main living space, but that did not bother us and it was very clean as well. It was a great little spot. Not sure with the number of steps that I would have wanted to do that more than a few times though. It is a wonderful location in terms of the view though. Enjoy!