Terrible experience. I never thought I would be ever giving such a bad review on Airbnb to anyone.We were received well, Vivi even left some sweets and fruits to welcome us. She told me to contact her by email if I required anything. So on 26th evening I mail her saying there is no water, no shampoo, no shower gel. Her property mentions the same as provided. No response. Next day, I call her, nobody picks up. I email her again for hot water. No response. Third day, my wife call hers in morning, asking for hot water. She says its normal there is no hot water, because there is no sun and its windy!!! She tell hers its unacceptable, we have a small baby with us and we can't bathe in cold water. She said she will come in few minutes to switch on the electrical system. An hour passes, still no hot water, no response from her. We call her back, she replied i already fixed it. We tell her that still the water is cold. She comes to the house, checks the water and tell us to come back in evening and the problem will be fixed. Its my wife's birthday and we leave the house unshowered and angry. In the evening the problem was fixed and was ok for next 2 days. What makes me angry is that for first 2 days, she tried to ignore the problem, all she had to do what turn on a switch to make the problem go away. Its for the first that during my innumerable travels in Europe I have seen someone penny pinch on hot water. She never got back for the toiletries, and there was not a word of sorry from her side. She would do well to provide basic soap instead of sweets.
The house was not very clean, my baby is a crawler and her clothes got all dirty from the floor. There is very high humidity in the house, to her credit there is a dehumidifier available. She would do well to install an exhaust in the kitchen. Also only the living room is heated, rest of the house is stone cold. On a positive side, the bed is very comfortable and linen provided is good.
Had she switched on the electrical water heating on day 1 instead of day 3, this review would have been very different and saved by bad taste of booking the wrong house.