I was reallocated to a different apartment to what I originally booked. While I appreciate that Covid restrictions have had an impact on things, Eva seems to use the rules to her convenience- citing “the law” requiring an AirBNB 15 minutes away from my original booking to close but not the one I was reallocated to. However, further research shows that the rules on Santorini are all homogenous. She also cited the apartment I was given as “more expensive” and “an upgrade”. However, the apartment I was given had 1) no private jacuzzi and 2) a much smaller patio than what I originally booked. She tried citing “the law” as requiring jacuzzis not to operate but surely operating a private bathtub can’t be considered illegal? Her explanations for the lackluster service and failure to communicate the full extent of the change were very concerning and it seems as though she’s making up “laws” at her convenience to get out of situations. The only reason why I didn’t give this a 1 star review was because she gave me a free breakfast on Day 2 of my stay. However, this situation was completely unacceptable and a poor representation of Santorini hospitality