We were met at the little plaza a couple hundred yards away by Voula who showed us tot he place and walked through everything with us to make sure we had everything we needed. Sklavos was on the phone welcoming us and gave us two numbers in the event we needed anything.
The place itself was extremely nice, the view of the Caldera and the famous Santorini sunsets was spectacular and saves you from making the trek with the crowds to see the sunset.
It's a very short walk to Fira, and very close to some very good restaurants. Safety was never an issue, never thought twice about the location.
The balcony is private and a phenomenal place to relax, sip on some wine for a couple hours while gazing on cruise ships way down below, of the setting sun.
We thoroughly enjoyed this place and I would come back in a heartbeat.