Not quite sure where to start..... So we booked this particular cave after a lot of research on the area, the amenities and reading all the other reviews. Every review was glowing so we thought we had nothing to worry about.
Imagine standing on the tarmac in England just about to board the plane to your dream holiday and you get a message from your host Zoi, saying that the people who were staying in your booked accommodation the night before had been involved in an accident and were in the hospital so you wouldn't be able to stay there for your fist night. Already you start to panic, you haven't even made it to Santorini and there's a problem! Luckily Zoi had a gorgeous villa we could stay in for that night so we were slightly less stressed.
Once collected from the airport we were taken to our new accommodation.... this is where the problems started! This wasn't the advertised property she had sent to us, this was a studio in the middle of nowhere, it wasn't even in the village of Pygros. There was no water to drink, no shops nearby, nothing! I messaged Zoi to tell her that this wasn't right and she told us that she had got her dates wrong and someone else was staying in the lovely apartment so this would have to do. Great way to ruin our first night.
The next day we had to check out at 11am so messaged Zoi to say we would like to come and get checked into the Dome Cave - our original property. This was when she messaged to say that we wouldn't be able to go into our room anymore and that she would have to put us elsewhere. I think at this point I cried.
When we finally got to Zois property she explained to us once again that the young couple who had the accident had both broken their legs and were waiting for their parents to fly over and be with them in the hospital. Again, hard to be too mad. This is when she directed us to the new apartment.... which was nearly 200 metres away from the original booking along with the pools!!
The place was tiny, there was no outside space and the view was of a wall. There wasn't even anywhere outside to hang our wet towels to dry. Telling us this was an upgrade was an absolute joke!!!
Then the best bit... 2 days later we made our way down to the front of Zois place to collect our quad bike. We parked out the front of our Original accommodation and whilst we were stood there filling out the paperwork a young family emerged out of the Dome cave, I stood there in pure disbelief that this woman had lied to our faces repeatedly with such a disgusting lie.
She had, in fact double booked our property, probably charging the family a lot more than ours cost whilst still charging us full price for her pokey little downgraded KoZo Cell cave (take a look yourselves and see the cheek of it)
The location of this her properties are great, the fact she can ruin your holiday before you even make it to Santorini should not be ignored. Nor the fact that she lied to us repeatedly with such a disturbing story!