We arrived to the location and didn’t receive any proper check in! The place is really really far away from the center with the worst road ever! Without a strong car you can’t make it!!! Very very narrow roads, no light at night whatsoever, and you could fall down the cliff while arriving to the hotel. They say it is on a mice beach, this is the only true thing about this whole place…
The room was not clean, and doesn’t look at all like the rooms online!
The bathroom was not cleaned, very small and I think you need to include its pictures in the photo album. So people can see what to expect.
Since we are in the time of corona, there are minimum safety measurements like a hand sanitizer in the room for example. There was nothing!
The guy who you assigned to take care of your guests lacks the basic hospitality manners! Eddie!
The stay was so horrible that we couldn’t handle it, had to lose the money, and we booked another place. When we reached out to Eddie and told him this, his answer was “ well, no one else complained…”
He didn’t try to offer us anything to compensate like any normal person would do. Usually you expect a change of room, even a question of is there anything we can do ! But nothing!
In general Violetta that was mentioned all over the previous comments seems to be a ghost that doesn’t exist! And it was one of the worst most horrible stays we had !!!
Thanks for nothing!