Owner still owes us money and ruined therefore our stay in Santorin - see below. Overall the value for money is 3 out of 5 stars, as we moved to another place and can directly relate. Nearly same price, much bigger, nicer and better equipped. The place is clean, tiny, basic but cosy, the bathroom is very small and very basic but is (despite the shower issue that occurred) ok. The view is great.
We were going to spend three nights (~140€/night) on Santorini and lost almost 2 days, because of all the trouble we had. When we wanted to shower the first evening, the shower wasn’t working. Which is an issue after a long sweaty trip to the island, all the steps in the old town, with about 30-35 degrees. We informed the host, he sent a guy, who couldn’t fix it, while we were waiting. As this would have also affected at least the next day, we asked for a cancellation. The host agreed and offered a full refund. As also agreed with the host, we booked a new Airbnb for the remaining days. The next day, the host rejected to cancel himself (which we found out, is the proper way in that case for a full refund). Because he feared any Airbnb penalties, he pressured us to cancel (there is no way, I am going to cancel) and said, this is our only option without escalating the situation with Airbnb. Even though we told him several times (phone, message and Airbnb), that this is not the proper way and that we will not be fully refunded from Airbnb, explicitly including the fees, he guaranteed us, that he will refund us in total and everything will be fine. In order not to escalate this any further and after we had already booked a new apartment, we cancelled and moved out within the agreed time. After the cancellation, we had to wait till the evening and just received a part of the money. He refused to pay the fees from Airbnb. So, he lied to us. We are still waiting for 70 Euros and escalated it to Airbnb.