TLTR: Filthy, unprofessional, over-priced.
In Detail:
The good thing: the room is stylish and nice.
The bad things:
- The whirl-pool area is filthy! Mould on the bedding / sitting furniture and matresses. The whirl-pool itself is of course exposed to dust and the elements, but it needs some DEEP CLEANING. The whole area does, the furniture cannot be salvaged at this point.
- The whirl-pool is freezing, if you are expecting a nice warm temperature or even hot water, you are in the wrong place. The water temperature measured with a thermometer (which yes we borrowed from friends just to prove a point) was at 21-22 degrees tops.
- Lila was informed about the water temperature and the filthiness of the pool and pool area and not once appologized or showed understanding. Upon sending her pictures of the BLACK MOULD, she responded with that there is nothing to do and was very unprofessional and apathetic about the whole thing.
- It`s also the small things; at the check-in there was no one to greet us, no real information, no instructions. The maid handed us the keys, but could not speak English. We were very confused, because there is another (abandoned ?) house on the property with a big terrace. We did not know which areas we could use, where we could go and what not. Some clarity would have been good.
- the reason we booked this space is the whirl-pool, which we ended up not using, because of the condition. Otherwise there is NO WAY to explain the high price on this booking. Many hotels and Airbnbs around with MUCH lower prices and similar / better location!