Okay so this review asks me to be honest and genuine so this is my experience. I booked this place on Airbnb on the 4th of September for the 13 - 16th of September.
On the 6th of September (1.5 days after booking it):
1: My friend that was going to come with me and split the costs had to cancel last minute due to circumstances outside of her control.
2: Seeing the financial strain this already had on me, I also realised that there were no ferries running on the 13th or 14th from Milos to Paros
3: The only ferry that did run from Milos to Paros was on the 15th of September and
4: I couldn’t afford the three ferries that I would need to book to get there and back. (Milos > Athens > Paros > Athens)
Realising that I had made a mistake of booking it without checking the ferry times and price, I asked Kostas if I was able to get a refund as I was really in a shit storm and was genuinely screwed.
I tried calling Kostas and waited for Kostas to reply to me and after hours, he got back to me saying that I couldn’t get my money back and to check with Airbnb.
After waiting and finally reading Kostas’s response, I contacted Airbnb straight away and asked them about getting a refund and they said that because I called 29 minutes past 3:00pm that day, I was not able to receive a refund because of the 7 day refund policy. They said that it was under Kostas’s discretion and was sure Kostas would understand and offer some kind of refund given my circumstances.
I called and messaged Kostas and gave him an explanation of my circumstances and asked him to refund what he thought was reasonable (in my mind, I was hoping to get at LEAST 75% of my money back since I only booked it 1.5 days before and because of his delay in responding to me, I missed the window by 29 minutes - which as you can imagine, was extremely frustrating).
Kostas told me that he was not going to refund anything and for me to check the diary to change the dates of the reservation.
So as you can imagine, this entire experience was shit upon shit and Kostas’s great customer service was an absolute abomination. I’m sure the place is nice but the service from Kostas alone just put me off completely from visiting Paros. I couldn’t even afford to go so I had no choice but to give Kostas free money that I desperately needed.
So do what you will with this information, I’m not going to tell you to not book with Kostas because that’s just not what I’m about, I just know that I will never book with him again and I hope he at least uses my free money for a course to sharpen up his skills on how to be a decent human being.