We arrived in this very tiny studio (not easy to find, you will need a car o a scooter) and we noticed immediately that there was a lack of many essential things. No broom, no cleaning products, just 2 forks and spoons, just 1 pot and 1 toilet paper for 8 days. We informed immediately the host who brought us a broom, a second pot and one more roll of toilet paper. We brought the rest. After the second day we both weak up with a backache, and lifting the matrass we discovered the reason of our backache: under the mat we discovered old clothes, covers and a dirty pillow: they were arranged on purpose to stabilize the mat because there weren't a proper wooden slats but just some wooden boards.
We informed both, airbnb assistance and the host, and they just aknowledged the problem. The host came to see the condition of the bed and was horrified, saying that she wasn't aware of that (the lady is not the owner of the flat!). She excused many times and we informed her that we would have asked airbnb for a solution. Our holiday was unfortunately not satisfied because of our daily backache. After long discussions, the owner recognized us only 20% discount.
The flat could be a really lovely place, but the owner should first live there for a week to see all lacks and problems that need a solution. However, the lady was very helpful and sorry for the situation and we appreciated her kindness.