(1) Prior to booking, we enquired and were informed that we would be able to see the popular blue domes from the property. But this is not the case. But it does have a very good cadelra view which we can enjoy while having breakfast or dinner.
(2) One day before our check out, we came back to find that towels which we hang in bathroom and the toilet mat were gone. Despite us contacting the receptionist straight away and despite their promise, no replacement was given.
(3) We paid at the office for transfer from the property to port and was told that we would be helped with our luggages considering the steps. To our shock, when the guy came on the day of checkout, he insisted that he is only a driver, not a porter hence won’t give any help. Eventually he agreed to help provided we buy him coffee. When reached port, instead of let us buy him coffee from the cafe as initially agreed, he asked us to give him cash instead as he wanted to get coffee from another place .... This is the main reason for us to give a lower rating.
It’s not about the amount of money we paid, but the misleading information rendered.