Elias is very approachable and is a wealth of information for the island. You can book boat trips or airport transfers through him which is useful. It is very close to Firostefani which is a lovely neighbourhood that's not flooded with tourists in the evening and dinner times. Perfect location if you want some quiet time and will be out of the room most of the day. No view of the Caldera but just go eat somewhere with a view. Room was clean and towels changed everyday. Bed is firm and air-con works well.