From the beginning, the communication with Maria was great. She was very quick to respond to messages and even sent a car to the airport for us. We really wished we could have met Maria, but instead a man who worked for her met us. Although he was helpful and carried our bags down 100 stairs, he was pretty unfriendly otherwise. He never introduced himself by name, and seemed rushed for time. Through air bnb we have enjoyed meeting our hosts and getting local tips for restaurants and transportation, however he provided none of this. The house was fine, although the kitchen light switches wouldn't work and there was no soap provided in the bathroom.