I’ll start with the positive: Dimitris (the one son) and George (the father) were absolutely wonderful. Dimitris helped arrange everything from our pick up and drop off, laundry, and early check in. He was extremely kind and helpful. The father, George, was just super sweet and very excited to tell us about Mykonos and his family’s business. He was wonderful.
The hotel accommodations were ok. Good size, clean room, mini fridge, friendly housekeeping. The bed however was very uncomfortable and they only give you one pillow per person. While the rooms were clean, the drinking glasses were never replaced.
The location was awesome and that’s why we booked. It said on the beach and beach access. What the description didn’t say and what really bothered me as a guest, is they charged you to use the beach chairs saying it was a separate business when that wasn’t listed. I’ve stayed at multiple resorts and the only time we would have to rent anything is if we wanted an umbrella or cabana, but chairs were always included. We were on our honeymoon and wanted to stay on the beach for the last leg of the trip and I felt like I was being hustled for more money when they told us we had to pay.
When I tried to explain my confusion and politely give them feedback, Nicola was super short with me and refused to listen to where I was coming from as the customer. This is also after I told him I would pay, but as a customer wanted to give him some feedback in regard to how they advertised.
Also, I had like 2oz of water left in my water bottle and had it with me at breakfast that morning and his response to me (after discussing the chair rental) was he let me bring my water in that wasn’t from him. I had also spent over 60 euros on food for 2 people that morning, but ate there most days of our visit. When we asked for cups the one day they asked why we needed them and the other group we ended up meeting asked another day and he refused to give them any because we were not drinking their booze. Again we were all guests at the resort, ate there multiple times, and we had packed stuff to take to the beach because Mykonos is expensive and things add up.
They also didn’t acknowledge it was our honeymoon. I don’t need free things or people to bend over backwards, but as someone who’s worked in hospitality for over 20 years, a bottle of wine, nice welcome drink or a free day of chairs (since they charge for it) would have been a really nice gesture to make us feel welcome.
The place itself isn’t bad. It’s clean, it’s in a great location, and has great views. I’m upset about the deceitful description and felt taken advantage of when it came to the beach along with the one son’s unkind attitude towards me when I simply tried to provide feedback.