Elias made us feel very welcome; he picked us up in a timely manner from the Fira bus stop when our ferry arrived well after 1 am. However, we did not stay in the room that is shown here. A last minute emergency required a room change to what I believe was another hotel. Elias sent us a link to it ahead of time to ask if it was okay. Because it wasn't as nice as the original place, Elias is now working now to give me a 20% discount.