This is NOT a superhost listing, not even close. I hope others aren’t fooled and waste their money as we did. This was by far the worst experience we’ve ever had dealing with an AirBnB host anywhere in the world and supremely disappointing since we booked this place specifically because we only wanted to deal with a superhost.
The listing says “entire apartment” which is not correct since it is a small hotel complex and not a private apartment. We assumed we were renting a private apartment by the sea and not a tiny room in a small hotel complex that felt more like a private room in a hostel.
Beyond this the address listed in AirBnB was incorrect (it just shows Naxos, Greece) and if you click “get directions” through the app it takes you down an alleyway in the middle of nowhere about a km from the actual location. We couldn’t get a hold of anybody via AirBnB message the days prior to arrival or via phone the day we arrived (we called 4x with no answer) so we clicked “get directions” in the AirBnB app and went to the address listed but it lead us to the middle of nowhere down a back alley no where near the correct location. We were beginning to panic and worry that we wouldn’t have a place to stay that day. When someone finally contacted us and sent us a map link we walked there and it was another wrong address (Saint George Beach Square vs Saint George Hotel) about 400m from the hotel. By this point we had been walking around Naxos for over 30 minutes with all of our luggage for a 3 week long trip and we use backpacks, not rolling bags. We again called and asked for directions but the only thing the lady we spoke to could say was “go left instead of right, we’re the Saint George hotel”.... Thankfully we had data on our phones and were able to figure it out. When we arrived the ladies working seemed to think it was funny that we were lost, said it should be very easy to find and didn’t seem to understand that it’s nearly impossible to find a location without a proper address and didn’t seem to care that they sent us a 2nd wrong address to find. I showed several of the ladies working the issue with the AirBnB listed location & directions and looking today they still have not been corrected. Looking at the listing again we noticed in the comments other people recently had issues finding the place as well because of the incorrect address so I’m assuming we’re not the first people to mention it without it being corrected which is pretty shocking! The number 1 thing any listing needs to have correct is the address and the fact that you guys don’t seem to care to correct this just shows that you have zero right to be called a “superhost”.
The room itself was a joke for how much is being charged for it and it wasn’t cleaned or maintained to a superhost standard by any means. The bathroom door latch was broken so you could not even properly close the door let alone lock it. Every time the bathroom sink was turned on, water flooded the floor from the sink drain pipe below which we somewhat managed to fix. The bathroom mirror was hanging down to the sink taps so you had to crouch down to actually see yourself in the mirror and there was exposed electrical wiring above. To top it off the bathroom was so incredibly tiny that it was barely functional as was the room once you had your luggage inside.
Despite all the hassle we had finding the place and that we were dripping with sweat on arrival no one offered to help with any of our bags and actually handed us more stuff to carry up to the room (the homemade wine which was awful) and they made us walk up the stairs ahead of them, not knowing where to go, and then handed us a key to open the door ourselves despite our hands being completely full carrying our luggage. The whole experience was not at all what was expected from dealing with a superhost and made us want to leave before we even dropped our bags. We came from getting engaged in santorini and were looking forward to another good AirBnB experience to relax and celebrate, instead we were abandoned, ridiculed and not given any help or apologies aside from a message saying “Sorry for the late response”.
The view from the balcony and the location within Naxos town is OK but this place isn’t nearly worth the price being charged for it based on how small and unimpressive the room/bathroom is, the complete lack of amenities (no pool, bar, sunlounger access, etc) and the fact that it is located by one of the uglier beaches in the area that seems more like a kids lake beach then the others we visited in Naxos. Having true superhost service during our stay, ie. listing the correct address and directions, being responsive when contacted and providing clear instructions, meeting us at the harbour to pick us up on arrival, dropping us off at the port when we left, etc would at least help visitors feel like they’re being taken care of but even with this the value of this rental is still less than half of what is being charged. The two things we did appreciate (which is why we listed 2 stars instead of 1) was the help provided booking a rental car for the day so we could go see some of the nicer beaches and the breakfast provided (which needs an option for a coffee/cappuccino).
Save your money and book at a nice hotel resort which provides you with amenities at a better beach.