Yes, the reception was very helpful, it is more of a hotel complex than an individual renting you his home, but we were very comfortable and the reception was very kind and gave us fantastic tips. We went to some of the best restaurants (Ouzeri in Fira) and rented a motorcycle up the street, it is honestly the only way to travel and you can see everything in 3 days. Also, they coordinated the volcano and hot springs trip for us, which was the highlight of our trip.