Where should I begin? Well, to start, the place wasn't ready when we arrived. We were tired and wanted to rest but we couldn't because they were gardening, so they asked for us to leave our luggage and come back later.
Secondly, the first night I asked for an extra blanket because I was cold. Helen, the host, response, “Goodmorning Melissa,
unfortunately, I don't have extra blankets, as we are a summer destination, we don't need them.. to be honest, no one has asked so far. It's too hot outside, but if you feel cold, you can set the ac in heat. If you want, I can help you to do it. Please let me know”
—lack of hospitality and accommodation to their guest. Only three large towels, 1 1/2 toilet paper rolls, half a towel paper, and five napkins were provided for a four-night stay of three people.
On my bday dinner, I received a disturbing message from the host, assuming that I had an additional guest staying at the property. The extra person she assumed was staying was waiting for her check-in, as I had birthday reservations, and we didn't want to be late. I told my guest that she could change and we could all leave together. I felt violated and unsafe as I had no privacy at the AirBNB from when we arrived. She sent me pictures of my friend on “her property,” as she claimed in the message. Another reason why I felt that I didn't have any privacy was because the host, Helen, was at the Airbnb while I was away and didn't provide notice prior.
Back to the message she sent me during my bday dinner was so disturbing and unprofessional that at this point, I decided to check out immediately as I don't need this on my birthday vacation traveling from the USA to be accused based on assumptions. I had to book a room for three people last minute and move all my belonging at 2 am due to this. It doesn't end there. Helen dared to call me a thief because she claimed $40 for the additional person she claimed was there. Meanwhile, before my departure, I left her 40 dollars for breakfast I ordered and not to mention that it was full of bugs.
Helen's unprofessionalism and lack of hospitality are unacceptable, and AirBNB should think about it twice before allowing her to host another guest
Lastly, the pictures on the Airbnb showing the overlooking view are not the same view you see from the outside.
I hope this helps.