We decided to take a chance and book this new Airbnb before it had any reviews. When we first made the booking months ago, Olga was very accommodating and said she’ll provide us with breakfast since she accidentally marked that breakfast was included in the listing. This is an apartment rental so we had to coordinate beforehand for someone to meet us and give us the keys. Olga arranged a driver to pick us up (for a fee) from our Fira hotel that we checked out of at 11am and said that Nikki will meet us, take our bags, and give us tips on what to do before check- in at 3pm. Olga suggested we can eat lunch while we wait for check-in. Nikki was stuck in traffic so the restaurant below the apartment took our bags. The restaurant was still closed, and Nikki texted me that most restaurants in the area don’t open until noon. We wished we knew so we could’ve eaten in Fira and asked our previous hotel for tips on what to see in Imerovigli because once Nikki got to the flat she texted us to come back at 3pm when we asked her if she can give us tips on what to see for 3 hours. We ended up hiking Skaros Rock and didn’t see her text that the apartment was ready at 2pm. Upon checking in, the apartment was beautiful inside and just looked like the photos. However Nikki asked us for our credit card. I questioned it since I’ve never had an Airbnb host ask for my credit card, and Airbnb usually holds our deposit and offers host protection. She said it’s for their insurance so I reluctantly gave her our card to hand write our number on her form which I didn’t get a copy of the form. Airbnb later told me that is not normal practice. The apartment included soft, thick towels. Gray ones and white ones were provided. Nikki said if we get the white ones dirty we will be charged. Since she didn’t leave us with a shower mat, she later said we can use the white towel and she won’t charge us if it gets dirty. They also provided us with a breakfast basket and welcomed us with wine which were nice amenities. The apartment has a view of the caldera in the front balcony across the parking lot, and you can sunbathe in the back balcony. Nikki was responsive through WhatsApp. They originally arranged a transfer for us to the port but I found a shared transfer through Hoppa for half the price; Nikki helped us contact the other local transport company to clarify our pickup time. The apartment was very comfortable until we showered later that night and there wasn’t any hot water. We thought it was because they share hot water with the restaurant downstairs. We texted Olga through the Airbnb app because I didn’t want to bother Nikki on WhatsApp so late since I...