The host was lovely--although I only interacted with her via email. There was a much younger person behind the desk, who was fine.

The place seems divided into two: the front is something of a hostel, for young people drinking (who were all quite pleasant, and not unduly loud).
In the back there are the advertised caves, which are lovely.

Make sure you have a good map to help you find your way there, if you are driving.