When we arrived we were greeted by Fay, an associate of Catherine's who was the most gracious and hospitalable individual. Fay truly made our experience memorable and unforgettable with everything she did for us. She always went above and beyond, whether it was upgrading us to a suite closer to the city level, arranging us a car for rental or helping us get back into our place when we were locked out :) she was always there. We cannot thank you enough and will always remember your kindness!! Xoxo