Our host was lovely from the start. He helped us arrange semi-private transport to the hotel and then gave us a personalized check in and tour. The view from the room was absolutely jaw dropping! Close to everything in Fira. Our host also assisted us with restaurant reservations, car rental, suggestion on where to obtain a COVID test for travel, and transport back to the airport. He was extremely responsive and also served us personalized breakfast each morning! We went during an uncharacteristically chilly week and found that the hot tub was only luke warm, but it was still enjoyable to sit in it and admire the views. To note, this unit is closest to the main reception area of the hotel, so you can hear people talking if they are on the above balcony. People on the balcony also have a clear view of our patio/hot tub if they look down, though there is a semi transparent shade in between!