Katerina was kind at first to offer us a transfer from the airport and welcome us even though our flight arrived late (23:00 PM). The house was clean and the beds were extremely comfortable. However, no one told us that the air conditioning was not working and that it was not possible to use the barbecue as it does not have any equipment available. This greatly detracted from the experience. After checking in, Katerina just disappeared and didn't answer our questions or send her Santorini tips.