Avoid at all costs. Currently in contact with Airbnb resolution centre as the host offered a partial refund but has not honoured since check-out.
Property suffers from a significant and ongoing damp problems. This is immediately obvious when you step into the property and are hit with the overwhelming smell of damp. Me and my partner didn’t raise it at check-in as we were both excited for the holiday and thought the smell might be due to on-site hot tub.
We were very wrong, there is a serious damp and mould problem that the host is aware of but fails to address. The mould is significant and will pose a health risk to any suffers of allergies or asthma. The humidity and dampness in the air caused the bed sheets were damp to the touch. This problem would eventually effect all clothes and fabrics that you would leave out. The smell would permeate your clothes and the lingering damp smell would stay on your clothes even once you have left for the town.
This was clearly an ongoing problem as the host mentioned on multiple times that they had just recently painted the property. As I’m sure you are all aware this would not solve the issue and only hides it from the pictures.
The host initially offered a plumber to come see the problem, which we rejected as this would do little to improve the current situation. Eventually the host offered a partial refund which we accepted as we didn’t want to further ruin our holiday by being in a complaints process while on holiday. But in retrospect this was the wrong decision as the host has not honoured the refund and we are now going through the resolution centre via Airbnb.
Other issues with the property:
- Short power outage - was just told to wait as it happens sometimes
- Hot tub worked intermittently
Some positive:
- Host provided late check-in
- Host provided change of sheets
- Location is a short walk from the town