Upon arrival to Rodakas we were greeted by happy, friendly staff. The rooms were clean, the hotel itself was nice and very pretty. But unfortunately, the negative outweighed the good for us. As students and interns we purposely booked our destinations according to wifi availability and we soon came to realize that contrary to what they advertise, wifi is only available in two locations: reception and the pool, and reception closed at night so sitting by the pool at night with a coat and blanket in the cold became a usual thing for us. In addition hospitality definitely lacked in a few areas. When you walk in your room you are greeted by a handbook with bazaar rules such as not being able to bring outside food or drink by the pool or in your room (you had to buy from them), you couldn't wash clothes in your room (had to use their laundry service), wouldn't provide glasses for our water that we bought even though there was a restaurant with all the essentials downstairs(you had to eat at the restaurant). In short, from the moment we got there everything seemed to be about an extra charge for anything we needed rather than providing hospitality and going above and beyond for the guest. Any time we asked for how much a ride to for example the movie theater or the port was, it was 20€ one way. We were disappointed in the fact that we never met a "Maria" and as it's advertised as a family accommodation it's actually a hotel who needs some work on hospitality and making guests feel like their needs are taken care of.
I can assure anyone reading this that we aren't high maintenance guests, we've stayed in hostiles, hotels, rooms in family homes, you name it, but no matter where we go we hope that we will feel taken care of and not taken advantage of. We understand that Santorini has a lot of tourism that obviously affects pricing however, being denied glasses for water or bowls for a quick breakfast in our room (cereal we bought at the market) was really off putting. Basically, they're super nice and friendly as other reviews mention, but their service was below par which affected our experience in Santorini.