It started with communication but then got worse with a bug infestation.
At first, we copied the address provided on airbnb and drove an hour from the airport to the villa, only to arrive at a main town square, not the villa. I reached out to the owner and asked for the correct address and he was responding but like taking his time between replies and not giving the exact address and so I expressed that some of us traveled 18 hours and really wanted to settle in. In which part of his reply was “you’re the first person to complain”. Mind you, i literally copied and pasted the address that was listed on airbnb and all i asked for was the exact address…
But then it got much worse. We got in afternoon/evening time after long traveling so we just ate and went to sleep BUt then we started to notice bugs - ants. Everywhere. There were literally camps of bugs all over the place and on both the main floor and the basement. There were bugs on the sinks and even in our towels - more than once on of us was wiping and literally found these ants on the towels while wiping. It was gross.
Two of the four of us wanted out asap so they booked flights for the next day and the remaining two drove them to airport and decided we will request a refund and move places. And that’s when we contacted the host and airbnb.
First we contacted the host, to give him a heads up. And sent him like 20 photos and videos of the bugs in all the areas. And to my shock, he literally turned it on to me. Like i did soemthing wrong. He said I’m the only one to ever complain. It’s just bugs it’s not a. Real issue… literally beyond shocking.
But then also airbnb has been a pain to deal with too. At first they said it was already late in the day (this is day 2) and they said so just stay that night (making it 3 nights) and leave the next and they’ll cancel the rest of it and give us a refund. They were so nice and showed that they understood and how bad it was, it felt as if they would cancel and refund it all and penalize the host…. But, to my surprise, airbnb has been a real headache thus far. we’re still working on getting more but for some reason they’re only agreeing to refund us on the remainder of the reservation, but not the first 3 days. I can’t believe it. this reservation literally messed up a huge part of our trip, we spent so much time on ohone and making new travel plans, smack in middle of our vacation, all the inconvenience that was caused from this host which is just quite wrong, their this platform to come to a very expensive airbnb ($2100) to have a nice 5 day vacation only to go through all this… they should penalize the host and give us back if not all, at least the majority most of what we paid…. So far they’re not budging but we’re working on it.
All in all, i would stay away from this host and any of his listings