I’d say that overall at Casa Loma we had a great time. The pool and backyard is absolutely massive, with lots of sun loungers and space for eating/drinking. The kitchen was accommodating with everything you’d have back at home and the bedrooms were all decently sized with great air con.
However there was a few things that put our group off from coming back in the future:
1) On our stay we had two door handles break and a lock on one of the shower/bathrooms breaking as well resulting in people being locked in for some time. Katerina (your point of reference) was very helpful in these situation in getting the locks and door handles fixed promptly though
2) On one day we had no WiFi and no running water. The WiFi was sorted when we were out so wasn’t to much of a problem tbh, but the no running water could of been handled better. This villa advertises as 24h service but when we messaged late at night there was no reply for 7h+ and when there’s no flushing toilets, washing or doing dishes for 12h+ (how long it took for issue to be resolved) it was very frustrating.
3) The property comes with pets that you have to take care of. Being perfectly honest this wasn’t a problem at all for us and actually was a delight because our group were animal lovers. I’m only putting this on here to let others know. The owners never come round once to change there water and put food out for them, so that responsibility lies on you which was okay for us not going out for days at a time but could be for other groups. There were three cats and two dogs called Joanne and Johnny, all relatively clean but a responsibility none the less.
4) Finally, on the last day we all cleaned up the house and done all the dishes like we’ve always done for all villas we have stayed at in the past, but you’re expected to take the rubbish 300+ metres away to the green bins. The property itself doesn’t have anywhere to store rubbish or have outside bins so you use other peoples much further away. This is weird to us considering as we left a team of 3 come to clean the house but couldn’t do the bins them self?
Overall everything outside the house was gorgeous it’s just a shame that things kept breaking and things where handled the way they were.