This was the biggest nightmare of our trip. We arrived early at the airport, which seemed great that they were willing to accommodate us at an early time as I explained to Marcos in advance I am traveling with my 77 year old mom and 17 year old son and we are in need of comfort and convinience. We were picked up after arrival by a broken down car where I had to hold the door closed on the highway and we felt scared. Arriving at the room all three of us sleep deprived and exhausted, the room was completely different from the photos of the room I had booked a few days earlier. We walked in at 7 am and it resembled an oven. Burning hot, the a/c was broken, smelled of urine, was filthy with visible dirt, sand, and dust in the room. I had an allergic reaction after I touched the curtain to block the sun and dust fell on my face. The balcony door was rusted shut closed and was never opened. Not to mention it looked very small through the window, and had garbage littering the floor. My mom used the bathroom and the toilet was broken and wouldn't flush. I got on the phone with Marcos, who was not around, telling him the situation of the horrid room. He offered, after asking what accommodations could be made, to refund my money if I found another room somewhere else. I asked clearly three times, "Are you sure you will give me my money back if we leave?" and he repeated "YES I give you my word since you are Greek and traveling with your mom. I understand the place wasn't suitable for her". 4 days later he has changed his story claiming I found friends to live with for free so he won't refund. I had to air b & b another place! I got on air b&b and got a place right way. Paid double the money. We came the three of us together, all the way from NYC to enjoy and celebrate my sons 18th birthday on the island. Marcos is horrible and his place is even more horrible. If you want a clean, functioning, and decent place worth the money that you are paying please do not book your stay here! There are much nicer places on the island, with wonderful people waiting to accommodate. This guy is a thief!!!