Unfortunately, we were unable to stay at the windmill villa despite booking it just the prior day. We were advised upon arrival that our reserved villa was unavailable due to construction and that we’d be upgraded to a better space.
The villa we were placed in did not have the specific features we booked in the original villa - it lacked a large sunny terrace with lounge chairs, windows in the bedroom, an overhead shower head, and a large hot tub. While they classified it as an upgrade, and it was fine, it did not meet our specific needs.
The staff offered to move us to an entirely different villa (comparable quality to what we were given) on our second day or to upgrade us to a huge villa for a substantial upcharge. We stayed because we did not want to keep moving locations or pay more. We appreciated the efforts made to accommodate us, but were disappointed because we did not receive what we had selected and paid for. Based on the reviews this seems to be a pattern.