Elias was great! He gave great directions to the villa from the airport. Upon arrival Elias gave us a map of the island and gave recommendations on what to do for our three days there. He gave us a bus schedule everyday to plan our trips around the island and since we arrive prior to check in he stored our bags so we could explore the island while we waited for the room to be ready. My only complaints are that the bed was very uncomfortable and the walls were very thin. You could hear everything your neighbors were saying and doing!