One hour before our arrival Maria told us she made a double booking, so we would get another room so we can 'relax' and check-in. First of all, I find quite surprising that she didn't find this out earlier.
Then we didn't hear anything anymore from Maria. Another person came to see us and walked us to a room without any explanation. I was shocked to see that this room was clearly different than the one we booked. This one was way smaller and different than the one we booked, had a small pool on the terrace that was full of dead flies and still LOTS of flies flying around. The only good thing was the view but unfortunately that was impossible to enjoy with lots flies attacking you while being outside.
The other woman who led us to the room came to see us and was very kind, however she was apparently not updated about the fact that we got offered a completely different room and didn't understand why we were unhappy. She just gave us this room without saying anything. We confronted her that we booked another one and she said she didn't know any of that. Or maybe she acted like she didn't know? We told her we don't want to stay here for the night and if she could help us with getting another room. She said she doesn't know and we had to contact Maria about it.
After trying to call Maria a few times and sending her messages, she NEVER responded anymore. I understand you can maybe make a mistake and have a double booking, but please still answer your guests. I'm even wondering if this was all just a scam.. Not talking about the troubles we had to find another room last minute on a Sunday afternoon in Santorini. We were expecting this last night in Greece to be amazing. We are so deeply disappointed.