It was our first time in Santorini so we were unsure about how to deal with things there. We had encountered problems with our luggages (we did not know we needed porters for large luggages), so we did not get to schedule ahead of time. The hosts told us off for that, and we understand that it was a hassle for them; but we wish we would have been told or warned about it. Other than that, they were very responsive with all inquiries; especially with how to get around Oia and the activities available for us. There was even a cleaning service and it was very nice knowing the villa was well taken care of. The location is amazing, a few steps away from one of the best views of the caldera; and right in the heart of Oia. Although a bit pricey, it is one of the best alternatives to the cave villas that cost thousands of Euros instead. Would recommend to anyone looking for a place in Oia!