The first room we were placed in, and spent the first night in, was not even in the same hotel. It was across the street and a building down the road. The room was nothing like the photos and completely outdated. It did not have a large bathtub as show, just A very small shower. We felt isolated from the other hotel guests and felt we were missing out on the full hotel experience. It honestly felt like the hotel had been overbooked and they scrambled to place us in a room that wasn’t even associated with the same hotel. There were no markings on the building and it looked completely different. It was not what we paid for.
The next night we were moved to the room we originally booked, the apartment for two, in the actual hotel. This room did look exactly the the photos, was larger with bigger bathroom and a tub. Had we been placed in the hotel we were expecting on night one, we would have given 5 stars.
Martha at the front desk was amazing and made sure we were taken care of. The pool bartender, Michael, was also amazing and works very hard to make all the guests happy! He does SO much all by himself!