In summary, we did not receive the amenities advertised on AirBNB. We are dissatisfied with our experience.
Most significant is the lack of ability to use the entire upstairs master suite until the air conditioning was totally replaced on Day 2. We were told to sleep on the sofa until the air was fixed.
There was no functioning dishwasher the entire stay.
The the wifi, water pressure and electricity was available but unstable. Without wifi for several days we were left to incur additional data costs.
While there was air conditioning in the living room, the two bedrooms downstairs were not air conditioned. This made sleeping very hot. This was not explained in the listing.
The beds and pillows were incredibly hard. We had to purchase air mattresses.
While the listing stated that there was a bathroom upstairs, it was not clear that there was only one full shower available and located downstairs. It was very difficult for us older people to get up and down out of the slippery tub that was sunken into the floor and attempt to take a shower with a short hand held shower attached to the side of the tub. The listing also said 2.5 bathrooms… it was more like 1.5.
The listing stated that there were two bedrooms on floor 2 when there was only one bedroom. There were two bedrooms on floor 1.
There were no instructions on how to use the appliances. We had to keep calling for them to come explain because their agent was untrained.
Overall I was dealing with these issues my entire vacation, corresponding each day about technicians coming in to fix things that should have been prepared in advance. This place was not ready for occupancy and the listing description was inaccurate and lacking full disclosure.
I contacted the owner to discuss a partial refund, but they suddenly stopped responding to me.