Maria was very communicative and when our ferry was late and our driver didn’t show she had another driver pick us up free of charge. The room was very well designed and clean, though a bit smaller than expected and looked towards the back of the caldera, which made it very windy in the mornings. The doors opened up to a more public area so we did not use the balcony as much. That said the location was great, close to much of Fira. They offer a discount at the vehicle rental next door but you need an international drivers license, so we ended up renting from a few blocks away that allowed us to rent using our United States ID.