One of the things that can separate an Airbnb stay from a large and impersonal hotels stay is the personal service provided by the host or hostess.
Irene does this on the supreme level. She asked me if I was interested in learning history of the island, and then gave me an explanation along with great recommendations for things to see, places to eat, etc.
It’s easy to give a great review when everything goes smoothly. But often the real test of customer service is when a problem arises. In my case there was a minor issue with a rescheduling of a volcano tour, but Irene more than graciously offered me an extra night stay to make travel arrangements easier for me.
If you read the other reviews, which convinced me to stay here, you’ll see that the place is clean, nice, great location, but Irene really makes it something special.