The owner was very communicative and even sent us a video of how to get to the apartment from the street because we were arriving late at night. They were accommodating about check in time. Additionally, our ferry was late in the afternoon and they were willing to keep our luggage at the office during the day. The apartment was nice, with one bedroom fully closed off and one separated by a half wall from the living room. You have to physically hold the shower head because the hook is really low, but other than that all of what we needed to use worked!