Stefanos helped with our luggage immediately when we arrived so we didn’t have to carry it up. It is quite a bit of a long path from the parking area to the cave house. The cave house was beautiful, but there was no AC (as listed), and it was hot to live in the room outside. One thing to note is that the restroom and the second bedroom is outside and not part of the main area. The main area was cooler, and they gave us two fans. However, it was still hot and damp because of the weather. Natasa helped us with touring information such as boat and bus tours. She also helped arrange a pickup and drop off to and from the airport which was nice. Her brother also helped us with our luggage and carried it to the car. We requested for our luggages to be held past out check our time, and they were willing to help us store it before our flight. They were helpful with transportation, tours, and tourist information. The home is beautiful, but the house was quite far of a walk from Oia, Oia (10-15 min walk to the beginning of the town), and more of a walk to get through the whole Oia, Oia. The house was also a bit hot to stay in, but it is beautiful and a good experience for our first time in Santorini.