We booked 4 months in advance looking forward to our stay. Upon arrival our names were not on the list, we were assured there was no issue and put into a room. Then at 10pm we were contacted by a woman to tell us that there was a mistake and we would have to move hotel. We insisted on remaining in the hotel we had paid to stay in, unless compensated for having to move. Only to be told that the compensation was the new accommodation. In the end they moved us to another room (within the accommodation). Sorry was never said to us in person and overall the issue ruined our first full day as we had to cancel and early boat trip to sort out packing to change rooms. Would not recommend