The ladies that run the place are very nice and speak English well enough to communicate fairly easily if you don't speak Greek. We were picked up at the airport as promised. The car that was included was small but worked fine and it was nice to have the car to explore the island. This place is popular with families with small children and it was fun to hear all of the different languages while the kids played in the pool. The breakfast that was included was great: very filling and delicious and different each day. Resident cats were fun to play with and there is a giant fig tree in the yard with delicious figs while we were there. This place is away from the main drag so it is nice and quiet but you can easily walk to the action if you want to. We loved our stay there. Roussetos was very efficient about communicating with us, and the car and tour company associated with the listing was very helpful. We took the boat tour to the Volcano hot springs etc and had a great time on that too.