Although the room is gorgeous and the location is great, we had a lot of difficulty communicating and getting a prompt response and had to wait down at the bottom of the hill in 40C weather because Catherine said the other assistant was checking someone else in. She had booked our transfer so she should have known when we were coming as she had our flight info. Also checked in was 3 and we were there at 3 but had to wait 30 min until Irene came down with two donkeys to take our luggage. The please is far up on the hill so you need a donkey or two to haul your luggage up. Irene asked how we were and when I explained that we had been waiting and that i texted catherine on Airbnb and called the number provided on Airbnb that no one was answering , not once did she say oh I’m so sorry - nothing. She just continued to walk ahead of me as if nothing had happened. Horrible customer service ! Catherine and Irene both not once apologized or tried to make our stay better and instead blamed it on us by saying they had to check someone else in - when you’re paying over $1000 USD for two rooms - you’d expect more than 1 person to help or at least pick up the phone or answer the texts so we were just sweating in the heat stranded! Will not be going back