My wife and I spent 4 beautiful days here. The staff was beyond nice and helpful with anything we needed. They helped us around the island, got us dinner reservations, and had a scooter brought to the hotel for rent. The breakfast on the balcony each morning was unforgettable and was brought by probably the hardest working kid in Greece. The room was also amazing. It was clean, spacious (for Santorini) and obviously had a perfect view.
The only down side is the "private balcony" we were promised. I was told no one could see into our balcony. No one except for anyone who walks down the steps from the entrance, anyone going to the hotel next door, and the gate is partially see through. There is also no shade outside. Most hotels have umbrellas or overhangs but there is none of that here.
Overall, despite the few downfalls I would recommend staying here as we did have an great time.