Please do yourself a favor and seek lodging elsewhere. No hot water or heat available. This home was infested with insects. The linens were soiled and had a sour odor. There were not enough linens for the number of guests reserved. The hosts had an extra day to properly prepare the home as we arrived on the second day of our reservation because of the stormy weather.
The hosts were responsive, any time of day, until the morning of our arrival. It was 6:30an and we were basically stranded for almost an hour because they refused to answer their phone or reply via Airbnb messenger. Arnaldo, the assistant for their properties, was the only good piece of that experience. He tried his best to rectify the situation and tried to make myself and other guests as comfortable as possible.
Even with picture and video documentation provided of the villa, advocacy from Airbnb Customer Support, the hosts refused to relocate us or provide a refund for the inconvenience.