I hate to be writing a review like this because I am in the hospitality industry myself and I know how a poor review can impact business, but I don’t want any other travelers to have the experience we did.
First the good:
The location was gorgeous! The space was much bigger than in the photos and the views were just breath taking. Communication with Rena during check in was polite and very easy and the porters were a great help in getting our bags to and from the location.
Now the bad:
We only ended up staying one night of our 4 night stay here. Upon arrival I noticed an odd smell in the house, but I chalked it up to the fact that it was a cave house and didn’t think much of it. After all, with that amazing view what’s a little odor? We went to bed the first night without issue and woke up around 3am to mice digging in our bags! After chasing them out, we came across a hole in the wall (where I assume they were coming in and out of) that was surrounded by mouse droppings! We immediately began to pack our bags and contacted air bnb for support and as we were getting our things together we saw more mouse droppings in the kitchen by the sink. Luckily air bnb was very helpful and after seeing pictures of everything, they canceled our reservation and refunded our money. We were disappointed with having to leave, but at the price we were paying for this stay we couldn’t justify having to live with mice.
Instead of an apology from Rena, or even just silence, after we left her place she sent us an inappropriate and unprofessional message after air bnb had processed the refund.
We hope that this was an isolated incident with this host and location because it’s a beautiful space and we were sad we didn’t get to enjoy it for the entirety of our stay.