Perfect honeymoon experience!
Excellent service from start to finish. Elena organized private hotel transfers (with on-time and friendly service) and in-room massages. She upgraded us to the honeymoon suite which was more private. She also assisted us with microwaving leftovers, printing documents, and other requests we made. It was very nice to have 24/7 concierge service.
Other things we appreciated: baggage help when checking in/out, daily maid service, daily breakfast with the opportunity to select items and time of delivery, strong Wi-Fi, private hot tub, and unobstructed views of the caldera! We enjoyed many a sunset on our balcony, not needing to go to expensive restaurants to take in the view.
Only potential downsides: hot tub is not as hot (more noticeable in late October), and we had a problem showering one afternoon (water pressure was low). However, we received prompt attention and later a delicious bottle of wine and charcuterie platter to make up for the inconvenience.