We loved staying with Helen in Karterados! Helen and her family were accommodating and communicative and also provided us with lots of information about the island. The pension is located in a pretty village, an easy 10 minute walk from Fira town and is very close to the bus stop for other parts of the island. There are a few shops and supermarkets in the village as well as good tavernas which were good value for money. All of the amenities we needed in the room were provided for us and it was clean and tidy. We also had a balcony overlooking the pool and garden area. Helen and her family provided a lovely breakfast with delicious greek yoghurt and helped organise an excursion to the volcano and hot springs which we thoroughly enjoyed. Helen also organised transfers for us from the airport and to the port, which was excellent. There is a beautiful garden, courtyard and pool area which we absolutely loved. We would certainly recommend staying with Helen in Santorini!