Rena is extremely accommodating and had great communication. We were on the fence about renting a car and decided the day before our trip not to book one. Rena arranged transportation for us from the port (separate fee directly to the driver) and had porters meet us to take our bags. She also arranged for both services on our way back to the port at the end of our stay. The place itself was great and had a lovely open view of the sea and the caldera. Be mindful that it is located on the bottom row of the caldera so it is a bit of a hike in either direction but we enjoyed it. Considering how much of a resort town Oia and Santorini in general have become, this place is a great value!