The message I sent to Airbnb as follows:
Can you consider my case and refund to the poor students?
“I am very unhappy to hear that Air B&B cannot give me a reasonable refund, since yesterday, I have whatsapp the host to explain that I book for my son and the payment is paid by my son’s debit card. Due to the COVID-19 , I cannot check-in in present.So I send my passport copy to the host to prove that I book the the house and my son (20 years old) also show his passport and debit card to prove it. The host didn’t allow my son to check in and just told him to call AirB&B, she is unhelpful and lack of consideration the 6 students that they go for holiday and they spend their pocket money to book the house. If the host do not agree to refund (the students have to spent higher price to stay in another house). My son also suggested to book again with his own Airbnb account and request the host to cancel father’s account booking. The host rejected to help. I think it is unfair to the students. They are only look at the money and their business but lack of love , caring , consideration. I am strongly disagree all of you to book this selfish house.
Nelson Chan ( Simon’s father)