From the start communication between us and the host was amazing, you could tell they really wanted us to have an good experience. But after our first night we woke up to our entire place flooded by the jacuzzi in the room. This included my backpack that had many of my clothes in it, and electronics, in which they all got soaked. At first they did not have a sense of urgency to get us to a new room until they also realized the tub had not just overflowed but there was also a leak. It was very clear that despina (the women we had contact with for the most part) really felt horribly for what had happened but that she didn’t really have much pull in regards to how to mend the situation. They did end up taking us to a new place that was incredible, but it was quite in the middle of no where, and we were rushed out the next day really last minute after being reassured we wouldn’t have to check out until closer to 3 when our ferry was leaving.
Overall I did feel like they were trying to accommodate us and what happened was not in their control. However, it did take almost the entire morning and into the afternoon away from us when we had only 2 days in total in santorini. The only compensation given was being relocated to a nicer place.