*DO NOT STAY HERE.*
Summary -
- Greedy hosts not willing to compensate for major issue
- Sewage flooded the downstairs during our stay (mention of a regular occurrence)
- Not maintained. Freezing cold pools and unusable. No lightbulbs in the downstairs bedroom and air con units reporting full dirty filters.
Nice place ruined by greedy hosts. The villa is lovely but a money pit when things are not right with uncooperative hosts when discussing reasonable refunds.
The pools are advertised as heated and were freezing cold. We could not use any of them for the first day/night or second day, and when only staying for 3 nights this tainted our trip as the pools were a big part of why we booked. There was also no lightbulbs in the downstairs bedroom and the air con units were reporting dirty full filters so clearly not maintained.
The pools alone would have forced me to request a refund. HOWEVER the drains then also blocked and caused sewage to flood the downstairs bathroom floor and into the bedroom. The smell was INEXPLICABLE and spread throughout the property. There was no working toilet for the 1st and 2nd day and the shower was unusable due to the sewage and excrement all over the floor flooding the area.
After being told to leave the property whilst the problems were fixed, we were left annoyed that we had spent so much money and could not use the villa, however willingly left to get away from the issues. To make things worse, whilst the drain covers were lifted flies then entered the property in mass.
Thankfully the problems were resolved on the 2nd day in the late afternoon. Christos offered us some beers to compensate but we had lost over 24hours of a 72 hour stay?!! Due to the issues with the sewage for the first night and unusable pools we requested a refund for the first night ONLY despite our whole stay being tainted.
This was DECLINED and previously good communication with Hillary stopped instantly with both hosts.
Greedy hosts have ruined this experience. At first they were both lovely, helpful, accommodating and friendly and as soon as the issues started it soon changed.
My advice is DON’T BOTHER. There are lots of beautiful, less expensive properties or hotels with caldera and cliff front views, with better customer focus who would have willingly dealt with a very reasonable request for a one night only refund.