5 stars for communication and customer support, but this place is far from luxurious. You are getting a 2 star accommodation for the price of a 5. Here’s why:
- the place is dirty. There’s mold all over the jets on the jacuzzi and kitchen sink. When we arrived, there were urine stains on the downstairs bathroom
- the AC is broken. Even during December where you don’t think you’ll need it, you will because it gets hot and humid on the upstairs rooms. You can’t keep the door or window open because the front entrance cannot be locked
- the refrigerator was moldy, smelled like it hadn’t really been cleaned in a while
- the towels provided could probably cut you. They’re hang dried, so were incredibly rigid and hard on our skin
- the furniture is old. On our second day, the door handle on the downstairs bathroom broke. Additionally, one of the back of the chairs was broken and the mattress on the lounge on the first floor had a large divot on the side from being used so often.