I never leave bad reviews, but my experience with this AirBnB warrants it. We traveled to Greece to celebrate my cousin’s birthday, and couldn’t have been more excited to vacation here. There just are NO WORDS to explain how shocked we were by the awfully outdated room + tone deaf approach to customer service from first the property manager Anna, then ultimately the host Sofronios. In his last communication with me, Sofronios told me that he was "unwilling to waste anymore time over a few euros" (this was in response to a query I had made about the refund amount he had issued)... and so I will not waste too much of MY precious time on this review. I will be concise, and again, am only writing this because I feel it is my civic to do so!
1. The bathroom was utterly disgusting!! Rust everywhere (sink, shower handle, floor drain, door handle, window sills). Both Anna and Sofronios seem to think this is perfectly normal and acceptable since the apartment is on an island; therefore "the water causes the rust". It might do them justice to consult with other hotels & AirBnBs to figure out how they are maintaining their facilities well enough to avoid rust 🤷🏻‍♀️
2. The room was badly outdated! Uncomfortable bed! Old rusty air conditioner that may or may not have worked. Old and rusty stove on the countertop, and as if that wasn’t enough... there was a bonus old stove in the cupboard. Tiny TV that didn’t work. Paper thin walls... don’t expect to get ANY rest in this room!
3. Awful customer service. To be totally fair, Anna (the property manager) seemed EXTREMELY OVERWORKED. At least twice she mentioned that it was the end of the season, and she was quite tired. I’m a working adult, trust me - I get that. What I don’t subscribe to is using her tiredness as an excuse for sub-par service. The room was just dirty. It’s that simple. And instead of taking the time to walk through the details of our feedback, Anna took an extremely defensive stance and barged into our room to snap photos of her "evidence" that the room was perfectly fine. At that point, any hope that our conversation would be fruitful was lost.
Sofronios, the host, started off trying to hear us out. But clearly, he values money over customer service because his messages took a noticeable turn after we questioned the refund amount that he issued (I will gladly share our correspondence to indicate this shift in attitude). Every attempt at salvaging our experience was null and void after our last correspondence, in which he::
a) Described the apartment as “highly upgraded” (I challenge ANYONE of you to go there and tell me if this dingy place fits your definition of highly upgraded!)
b) Said the only issue he agreed with was the dirty marble tiles in the bathroom. Rust, useless disgusting stove, rock hard bed, outdated TV and air conditioner —- apparently, all those are perfectly acceptable in his book.
c) Told me that I “found him unwilling to waste anymore time over a few euros.” That statement alone just about sums it up!!!