Communication was great until we were actually in Santorini. Irene, Claudio's daughter, hosted us and arranged their partner transportation from the port. The driver claimed to have waited for us for an hour, while we did not see him. We wasted 1.5 hrs waiting for him thinking he might be running late while having to decline other cab drivers' offers 100 times. There are so many cabs, and honestly I'd strongly recommend renting a car since it's hard to get around the island without one. Called the listed phone number numerous times only to land straight to voicemail. No response on Airbnb messaging either for the entire 1.5 hrs.
The room we checked in had mothball smell and had used bath towels still hanging on the door of the bathroom. No shampoo, soap or body wash, toilet paper at all. Ran to the supermarket twice to buy these basic things anyone would expect to have. Before she left for work, she informed us to message her for whatever we need while she works till midnight -- thinking if we need basic things like this, she would get her family or friends to deliver them to us. No response until close to midnight and got told that she already told us that she's working till midnight. Never explained or apologized for lack of toiletries, so I guess we were expected to bring them with us.
The breakfast everyone's been raving about is cold bread, cheese, yogurt, fruit, hard boiled eggs, and coffee. Not omelet or warm pastries you see in bed and breakfast places in the US.
The location was good -- away from super crowded fira or oia. We've stayed at many Airbnbs, and this one was definitely below expectations.