The unit is very luxurious and is as advertised. The views are awesome and the location is great. The service, from the reservation help (Katrina), the concierge (Will), the onsite property manager (Brigitte) and the drivers and baggage help were superior. We had a mishap at 2:30 in the morning where we had a water leak from the ceiling. We decided to contacted Brigitte because we didn't want further damage occurring. Brigitte came to the unit within 1/2 hour. She so sincere in her apologies, cleaned up the water damage, drained the outside jacuzzi (which was the source of the leak). She worked till 5am! We understand that unexpected things can happen to anyone at anytime and it may not be anyone's fault but what impressed us so much was how Brigitte handled the situation with the utmost grace and professionalism. It's said that a true test of someone character is how that handle a situation under duress, Brigitte was absolutely terrific!