this was our first airbnb experience and we are delighted overall with our experience. If for nothing else, this house stands out for two reasons: 1) unbelievable location, 2) service and response from Sofia. The house is above a gallery and on a very busy street. Steps are typical of Santorini caldera area, steep and very narrow. So, this house is NOT for anyone having knee or other mobility issue. you will not be able to go through the steps. The house is large and can sleep 6 people easily. two bedrooms on the top floor sleep 4 and 1st floor can sleep 2 people. I think our chief and only concern was quality of bathrooms. we know that due to location on hills, fixtures and toilet and bath are not easy to fit. it is little hard to take bath on the top floor bathroom due to its ceiling height. but this is minor issue. jucuzzi is great at the end of a long and tiring day! Our transport was arranged by hosts, taxi guy was at the airport and porter and Sofia were waiting for us when we reached Oia. You will meet your host Sofia on your arrival and then at departure, though she is always available through whatsapp/text. overall, great experience.