Where do we begin - we booked this room for our honeymoon. Firstly, we arrived to a room that smelled like mold, it hits you as soon as you walk in. We brought it up to the property manager right away, but nothing was done. Then, in the bathroom, there was a nasty sewer smell! Any time we ran the water in the kitchen sink, bathroom sink or shower it would smell so bad. We brought it up to the property manager, but again nothing was done. The shower floor was also peeling and breaking. Additionally, although the listing boasts a “private space with hot tub” that is 100% false. The space is shared with multiple other units. There is ZERO privacy at this place! Yes you have your own 2 ft by 2 ft dirty “hot tub” assigned to your unit but how do you know no one else is using it when it’s a shared space? Also, the photos in the listing are SO inaccurate! They are nothing but a tourist trap. They make it seem like you have a very clean, private space (just like their listing description states) but that’s far from the truth. The pictures of the breakfast they provide is SO inaccurate just like everything else. They don’t set up a beautiful, grand buffet with varieties of foods. They bring you a tray of rabbit food. Basically everything looks great in the photos, but when you arrive, you’re in for a rude awakening.
The property manager, Niky, was SO unprofessional. On the last day of our stay, she agreed that we can check out at 12 PM. At 11:20 AM, we had a man come banging on the door to collect our bags. We explained we were not ready as we were promised a later checkout. He insisted that he needed to take our bags. He continued to wait at the door and watch us while we packed. Then Niky shows up. She tells us that she never agreed to a later checkout. When we told her we were not ready to leave as we expected a later check out, her reply was “we never had so much problems with a guest!” Then she proceeded to threaten us that if we don’t leave she was going to “call somebody to come.” She said there must have been a misunderstanding because “the woman we spoke to doesn’t speak English.” And somehow that was our problem.
We sent a detailed message to the owners regarding the issues we had. They never answered. We then opened a case with AirBnb since we were being ignored. The owner finally replied to the case we opened stating,
“ only we were called “professional complainers.” The real story is that the property manager Niky offered us a place to watch the sunset as a group with other people staying in the suites. We missed the meet up time so all we did was text her and ask how to get there. We never asked for a “private escort service.”
Instead of addressing the issues with the space and the smell, they deflected with lies and upon lies. After we escalated the case with AirBnb, the owner then messages us several times in a row (at 2 AM) with another lie stating, “I was just talking with some friends now, I was informed that you have also been to this shop after you messed up everything you were rudely sarcastic about their prices!” This was comical because not only does it not sound like us, but I wonder how on earth the owner can identify us with a random shop owner out of the hundred shops to know this?
I would give this listing 0 stars if I could. We have never been treated this way - harassed, threatened, watched, bullied. Do yourself a favor and do not reserve this room if you are looking for an honest, clean, professional experience.