We were met by the cleaner, she explained things clearly about the townhouse to us, and there was a great cheatsheet on hand with contacts and other important info. Dimitri had fantastic communication prior to our arrival, he really made us look forward to all the things Mykonos had to offer and gave lots of directions and helpful hints. Our hot water fuse wasn't switched on for the first night, so we didn't understand why there was no hot water in the bathroom, but because we had the contact (on the cheatsheet) for the on-site guy, it was sorted out in less than 5 mins! Great service and support!