A++ for communication and hospitality. Rena was quick to respond to any and all questions and we were welcomed with immediate help with our luggage and a tour and explanation of the amenities. Usually, I'm a carry my own bag type person, but with the stairs and knowing where they were going, the porters were a must. As a side note, there are lots of stairs to/from the unit, but completely as advertised and easily navigated as long as you go the "easy" way recommended. The unit itself was clean and we were very happy to have juice, espresso, bread etc. . . waiting for us on our arrival. The main bed was very comfortable. The second bed (as others have noted), was not and my daughter could feel the metal support through the thin mattress. I did make the very steep trek down to the Kayaks (getting directions from the porter is a must). They are "sit on top" type kayaks and in need of some upkeep. If you are there in the summer and not worried about being wet, you'd be fine, but our weather was cooler and I was looking for a dry, scenic paddle and decided after piecing together a kayak (broken/missing seat mount points) that there was no way I wasn't going to end up soaked. The only other items I'd note was that the hot tub was very warm, but not hot. We asked and the porter indicated that's about as good as it gets. Again, could have been cooler weather holding it down since even though its inside there is no cover. Finally, the back of the cave was a bit musty at times. We left door and windows open as much as possible. Nothing major, but definitely noticeable. I would definitely come back, but not with a 3rd person unless the 2nd bed was upgraded.