Everyone was very nice and helpful. Helen arranged for airport pickup for us (for the extra cost), it was very convenient and the driver pointed out helpful spots to us on our drive in. The room was great and it was cleaned every day we were there (which is very helpful since you can't flush toilet paper in Santorini so they took the trash out for us) and there was also a beautiful pool. Wifi and air conditioning unit were a big plus. We booked three tours through concierge at Helen's place which were cheaper than expected and picked us up right at the end of the road. It's also only about a 20 min walk in to Fira which was not bad and the bus stop at the end of the street can get you anywhere else you want to go. Overall would definitely recommend staying and would stay again.