Nicoletta and her sweet daughter, Christina and Alexandra arranged for a driver to meet us at the airport and a porter to meet us with themselves a couple of blocks from our house. They had to reschedule their meeting time because our flight was delayed for a day, but they accommodated us wonderfully. Also, our luggage didn't come with our flight and Nicoletta went all the way to the airport and retrieved it for us when it finally came in. She went way out of her way to help us in a difficult situation.