Firstly, I want to say Mykonos is a dream. Our friends and family had such an amazing experience immersing ourselves in the culture!
Overall, the views were spectacular and the structure and history of the house was evident. However, lack of communication and things that were promised and not delivered were simply unacceptable. We paid for luxury and didn’t receive that on quality, service or amenities.
I received a text by the Villa manager, Nicholas. He mentioned that he would be doing the check-in process and our personal contact or concierge throughout our stay.
Issue 1: Both transfer drivers were not able to find the Villa based on directions and map pins. Nicholas seemed flustered or unwilling to help the situation (based on both drivers explanation after speaking directly to him).
Issue 2: Nicholas explained to me that the (below image) green buttons were to access outdoor lighting and that they were on timers and would shut off in 6 hours. Most buttons worked; pool and stove did not (which we found out later).
Issue 3: We are not familiar with EU doors and locks and was surprised to find ourselves locked out. When we contacted Nicholas regarding this issue and were met with irritation and abrasiveness. Nicholas had no resolution but questions on why we would close all doors, we were confused considering there was a recent break in the neighborhood. Nicholas stopped responding!
Finally, another manager showed up, Caterina. We never heard from Nicholas again! Caterina was really nice and communicated as much as possible.
We were extremely frustrated as you can imagine. An explanation on how to use appliances and the locks when we checked in or a guidebook would’ve been best to avoid this situation.
Issue 4: We went to the market and got some essentials; enough for breakfast. Well, we were met with another surprise! The electricity didn’t work. An electrician showed up and informed us the PUBLIC breakers were off. With some research and apologies from Caterina we learned they mistakenly didn’t communicate guests would need the electricity. To be fair, certain parts of the house are “Public electricity” others were private (indoor lights and some plugs). So our food was wasted and we waited hours for resolution.
Additional smaller issues include: the WiFi didn’t reach downstairs, not enough glassware, outdoor furniture cushions weren’t clean, wood/charcoal wasn’t available for the grill and the freezer wasn’t properly working (due to public electricity issue).
Be very aware what things you need to prepare for when booking! The communication with Nicholas wasn’t what we’d expect for a luxury experience. If you book as gif Caterina!
Safe travels!