My husband and I stayed here for 4 nights and had a really great stay. Maria was super responsive, as was Thomas, who was there to greet us and say goodbye at checkout. He was really friendly and thorough with his room tour and gave us many suggestions for restaurants. He coordinated with us daily for room cleaning, which I really appreciated. They also arranged transportation from the port and to the airport.
The place was so nice and the location was great. Our favorite thing to do on the trip was to sit on the balcony in the morning and in the evening, people watching and also enjoying the caldera view. We actually felt the view from the room was better than many of the restaurants we were at, so we would rush to leave to hang out on our balcony instead.
We also used the hot tub a few times, and as another reviewer mentioned, the water is lukewarm, but I actually really liked that, since it was so hot outside. It felt more like a comfortable pool with the option for jets. The chemical smell was rather strong, so make sure to keep the hot tub window open and the doors shut!
The pictures in the listing don’t show the shower, which I really liked. It’s glass enclosed and has two shower heads!