The location was central and the place was clean. My issue was with the ac not functioning. I did not like that the host Insinuated that we were the cause of the issue by stating that the previous tenets said everything was working fine and we may have done something wrong. When we arrived we immediately turned it on and waited for the ac to cool a while before messaging the host about the concern, your sister arrived and could feel that the room was still hot. Ac is super important and when that ammenity is not working, it is a serious issue as the outside temperatures are 80+ degrees. I run a business myself and have had experience dealing with customer issues when they happen. Instead of offering us the only option of waiting for the technician to fix, the host should have provided us with the option of at least half of the refund as we stated that we did not want to use our only night there dealing with this issue and having someone in the apartment with our belongings. We did not feel comfortable and preferred to leave therefore having to pay for other accommodations and so we asked the host for a refund. She stated it would only take 30 min and we should understand that you would be losing the night with a refund. We do not know if it would take the technician 30 min as he would have to dignose the issue first. It seemed as though the hosts main concern was the money and not the client experience. When the Airbnb is not provided as advertised (ac not functioning) upon arrival, then the client should have more options in resolving the issue. Please take this as positive criticism and advice on improvement. We are very easy going and reasonable people but also believe when things go wrong, it is the responsibility of the owner to make things right in a reasonable manner. We left the Airbnb about 3h after arrival and ended Jp having to pay more money for accommodations.