We arrived at check in to the key being locked inside the stay so unable to check in and trying contact Nancy with no answer for 2 hours, but to her credit she did upgrade us to a slightly better room. We had one hot shower the night we arrived and from that point on the hot water didn’t work until after we had checked out, so just cold showers in winter. As stated in other reviews there is little to no noise insulation which was frustrating in quiet season, I can’t imagine it during peak season. Small things such as one bin for used toilet paper but no other bin for the rest of the room, no towel rack or toilet paper holder to keep them off the ground and dry. I definitely wouldn’t stay here again or recommend anyone else unless it’s for a day while you wait for other accomodation.