We had an amazing stay and Santorini Heights. The staff were incredible and attentive. We received a warm and informative welcome from the host and it was pretty much smooth sailing from there. The room was just as described, possibly even better. Clean, simple decor and thoughtful details were at every turn. They even offered a choice of pillows depending on your sleep style and preference. The view from the room (we stayed in the Herb Suite) is probably one of the best on the island as SH is located at the top of the mountain that overlooks seemingly everything. Sunsets were amazing as we took them in while relaxing in our personal heated pool. Our favorite day was when the staff hosted a barbecue (there was a reasonable charge) for guests and invited their family. The food and hospitality were top notch and it was our favorite meal of our stay.
The only thing I'll note that's not so perfect is that the location probably isn't ideal for those looking to bounce around the island doing a ton of activities planned unless you have your own rented transportation. We didn't rent a car or other vehicle, and SH is located high above most of the beaches, restaurants and bars. It requires some planning when it comes to getting around. The staff are great at scheduling taxis and transfers (hired vans), but keep some cash on hand and make sure that wherever you're going you can contact a taxi or driver to arrange for getting back. This wasn't a huge inconvenience but was something to consider when deciding how to plan or days. Luckily for us, we're pretty laid back and enjoyed hanging out in our pool, drinking, reading and taking in the breathtaking views from the our suite!