I want to be fair when i review Evelyn's home. She has beautiful properties located in beautiful locations so the accuracy of the room is close to what i expect except the size is smaller than the picture which is not a big deal for me but i have a big problem with her service.
Her assistant joanna is such a lovely person - Polite, beautiful, soft spoken, genuine and kind but the sad part is i didn't get the same feeling with Evelyn. Evelyn was rude, slow in her response and had to cheek to scold me as a guests! To me, this is unacceptable of a host. Only because Joanna was so lovely, i am already being quite mild in my reviews, if her assistant is equally rude, i will write more on how i feel here. I have to be fait to Joanna, she was lovely and recovered most of the unpleasantness with us.
The whole drama happened because our bed base broke the morning after, Evelyn promised to fix it but it was still not fixed by the late evening i reached back to my room. She cannot be contacted on her mobile after a few attempt and only after writing to her on airbnb message box, then she got mad at me for doing so! It was not my fault in anyway because SHE was the one who promised to fix it but it wasn't fixed and also no communication or calls to follow up with me where SHE should be calling me not me calling her.
She got angry because i wrote on airbnb site. I have never been scolded as a customer before and her rude treatment just made me loose my mood to enjoy the rest of my holiday in Santorini.
As a service recovery, she paid for my transfer to the port after i requested for it (Again this should be offered not asked) which i am thankful but sadly i just can't get past the fact that she made my stay so unpleasant by her rude treatment.
To me, no use having a beautiful room but the host has a lousy attitude! Honestly, there are other better accommodations elsewhere.