Having read all the excellent reports prior to booking my wife and I had fairly high expectations. I can only reiterate all of these. Both Nicholas and his mother Jenny were absolutely wonderful, very attentive and extremely helpful in every way. They both have a clear passion for ensuring residents have the best possible experience when on the island. Nicholas briefs all newcomers with a detailed map and is happy to arrange excursions / hires etc as required always ensuring best value. Checking back thereafter that all was as expected. Wonderful customer care and a really high level of engagement - First Class !