Unfortunately, we weren’t able to stay due to travel delays because of fires and then, upon arrival, a 3+ hour delay in the ferry’s arrival to take us from Paros to Naxos. The property has a zero-refund policy, but would have expected some measure of understanding in offering at least a partial refund due to the extenuating circumstances. Constantinos did not respond to my messages explaining situation and requesting to shorten stay from 4 nights to 2, just to get some partial discount. He just rejected the request outright and did not reply to message, even when I followed up.