On arrival everything seemed to be fine, room was in a great location and Katerina seemed perfectly friendly. However, later that evening we discovered quite a few cockroaches in the apartment. We tried to contact Katerina and had no response initially. We continued to try to contact her as we found more cockroaches and we didn’t feel comfortable enough to sleep there. We ended up having to move to another hotel where we eventually received an unhelpful response from Katerina. The next morning we went back to the apartment to meet Katerina, she offered us the apartment upstairs however it didn’t seem any cleaner and Katerina’s attitude towards us had become very hostile. As soon as she found out we would not be staying there anymore, she began to threaten us and say we would have a big problem if we reported this to AirBnb and that she would be ‘really angry’ if we gave her a bad review which we think is completely unacceptable. Overall we feel as though the situation was handled really badly and unprofessionally and we feel as though if Katerina had been more apologetic towards us and had offered to help us, we wouldn’t have had such a problem.