Maria was just the co-ordinator. They offered a paid Airport Pickup Service. I would have appreciated if they suggested the Car Rental a bit earlier as it would have saved me 25% of the cost of car rental.
The receptionist was very helpful and even helped us check-in a bit earlier than the time communicated. She also helped us plan the places that we could probably visit to enjoy santorini within the limited time we had. The food they served at the bar was good too. It's quite an exercise from the reception area to the room, so a porter or a luggage trolley would have been really great. The view is great and the place is also very silent.