Our stay got off to a bit of a rough start with our bags being lost in Paris during a tight connection. We were then accidentally checked into a smaller unit than we had payed for, and Izabela was there at 7am on a Sunday the next day to clean out the correct unit for us, and more than made up for the small error with her gifts, great communication, offering to lend us clothes/supplies while we waited for our bags to arrive, and much more. Very attentive and sweet host who made our stay such a treat. Thanks again Bella!