This is a fancy resort hotel that uses AirBB for reservation management. Don't expect to meet the person who communicates with you on the app. You will be greeted by someone else entirely. We were greeted by Alexandros, who was very nice and helpful. Catherine arranged a taxi, which can was totally worth it since I was in a group of 4 and we each had a suitcase and extra bag. They have a full staff on hand, so if you ever need anything, someone can attend to you within minutes. This was convenient but alarming at first, as you'd see different faces within your private patio. The room was very clean when we arrived and was cleaned every afternoon during our stay.
The hotel itself is located up a few winding and bumpy cobblestone streets- very charming and beautiful but a little annoying with suitcases. The view is absolutely amazing, and the hotel is located where there used to be a castle. There is a beautiful church down the street, and the church bells ring at 8am on Sundays.
The hotel room itself is very beautiful and romantic. The patio is large and has a beautiful view of the ocean, islands, sunset, and fiera. You should definitely try the restaurant up the hill (Rosemary). Their food is really good and fresh, and they also have a spectacular view of the sunset.
Pyrgos is the perfect getaway spot to relax and enjoy the views. There is a bus stop just down the hill that comes by every 30 minutes. If you want to go to Oia, you have to take two buses (and pay separately for each). Fiera is just one bus ride away. I recommend renting an ATV or small car.
My only complaint is that the hot tub was the biggest reason why I chose this hotel but it didn't get "hot tub hot." I had to keep requesting them to turn the temperature up (it was set to 20 when we arrived and felt like non heated pool water). After the 3rd time, they gave me instructions to adjust the temperature myself. The thermometer is definitely off; when it said it was 30 degrees it felt lukewarm. You have to wait 4 hours for the temp to increase 5 degrees. The max temp setting is 40, it heated up to 36, but it felt like warm bath water. I take showers much hotter than the max temp of the hot tub. This would be OK in the middle of summer, but I stayed at the beginning of fall, and the hot tub was in a corner where it is always shaded.