Maria was very very helpful and quick to respond by email. She also helped us get a car which was great. However we were told that there would be someone with the car would take us to the lodging and that was not the case. There was someone waiting in the town where we were staying but it was hard to find and we had difficulty. When we got to the house it was very clean and everything was as pictured however there was a strong smell of septic and we had to find the location of that in a pipe. We did find it and the helper of Maria was very quick to respond. The cave house itself was simple and a bit stark.. Maybe a little more decorating would help. but all of the issues were as stated in the ad. We also didn't realize how much of a haul it was for the luggage even though maria provided someone to take it for us.