PROS:
- Very nice, professional employees working there. When I sent a message about the constant power outage, someone was at my door immediately to ask what is going on.
- Check in was smooth.
- Breakfast is included, is a large amount of food, is presented beautifully, and I enjoyed it thoroughly.
- The unit is very modern, clean, spacious, and beautiful.
- Location is nice. Don't expect hillside, drop-off views of the ocean. But if you want to be close to the hustle and bustle of Fira without staying in the chaos, this is great. If you have a car, it's a quick drive to everywhere on the island from here.
CONS:
- We lost power over 20 times in the 3 days we were there. The breaker kept tripping - I don't think it was an island power outage issue (as suggested by a hotel employee) because we were able to reset the main switch and immediately get power again. Even with everything unplugged and one A/C unit running occasionally (there are 2 in the room), the power would still go out (sometimes every 1-5 min, sometimes hours later). Very annoying, since we depended on the wifi for phone service and to charge our phones before venturing out on the island.
- We were very excited for the jacuzzi, but it was never usable because it never got hot - even after multiple requests to increase the heat. The water was warm, but DEFINITELY not warm enough to call it a relaxing, heated jacuzzi. We dipped in it one night and got out after 5 min because we were so cold. We stayed at multiple, less expensive places with a heated jacuzzi and had no issues except here.
- The shower would constantly change temps as I was showering. For example, it would be warm for about a min, then suddenly cool down, then suddenly warm, etc. The showers were not enjoyable.
- The towels and robes felt like dry paper mache. During my Greece trip, this was the most expensive place I stayed (most places I stayed averaged 50 euros a night, but I felt like splurging in Santorini), and this unit had the worse towels. So "crunchy" and rough.
Fyi: My review is only for Unit #5. I do not know how any of the other units on this property are like.