Until last night, I would have made this review a five star, and we were making plans for next year. The location and view are out of this world. We have been to Naxos before, and if you want quiet calm relaxation, this was perfect. The view is exactly as advertised and we had a great five nights. The sixth night, the air conditioning didn’t work. It had been in the 90s all week, so this was a problem. When we texted Stella about it, her response was that there was nothing she could do, and we should open the windows. The first problem is that the place is open to a small road, and earlier that day, a man had walked right up to the open window and stuck his head in while I was taking a nap, so we obviously didn’t want to sleep with the doors open. The second bigger problem is that there is a significant mosquito problem at night. She thought both of these objections were silly and told us to use a mosquito coil. We had mosquito spray- but this did not work even a little. We asked for a floor fan or to change rooms (both reasonable requests). Neither was possible because she was somewhere else and would not come there. It was 9:40 pm. She said if we could get to Naxos town, we could stay there, but this is a 60euro taxi, and we didn’t feel we should have to pay for that. During all of this time she was very argumentative, repeatedly accusing us of not understanding how an air conditioner works, leaving windows open, etc. I was honestly worried that she would give me as a guest a bad review, so we gave up after some time (it was clear she was not willing to find a fan or another room in the hotel) and thanked her. We did not sleep the entire night. The mosquitos were ferocious and it was suffocating.
This morning after check out, we received texts from her that the a/c worked fine, and that we hadn’t paid her some extra charge that I wasn’t aware of outside of Airbnb charges, so there may be some extra problem there in terms of extra charges. I thanked her again.
So: if you have no problems at all, this is a great place to stay. If anything goes wrong, no matter how obvious it is that it is not your fault and that it should be fixed, expect to be blamed and yelled at. I pride myself on being a great guest all over the world (I have perfect reviews), and I’ve never had this kind of thing happen. It’s a total bummer because we were completely planning on coming back next year. :(