Our reception was welcoming. We were shown around the property and villa, and given some information for the island. The villa itself (#9) was lovely and a great size for our family of 5. The villa is located right off the pool with a nice view of the sea. We enjoyed everything about the resort, except at night. Unfortunately, the music from the beach club next door was more than I expected (after reading the other reviews). Due to the proximity of Villa #9, the music was extremely loud, even past 4am one night. It sounded like it was coming from right next door! To make matters worse, there was a lot of profanity in the songs (club music) which was completely inapproriate for my 3 young children to have to hear. The host tried to help the situation by providing earplugs. I would recommend this resort, but either to a younger group who likes club music, or another unit on the other side of the resort.