We did not get the room we booked, it was completely different from the pictures, which was sad. But what was even more sad was the way we got treated after we complained about it. Yiannis was not explaining why & also lying to us. Later he did not reply my message. The cleaning lady stopped cleaning our room after the first day and was not friendly, treating us like bad people.
We did not feel comfortable with this situation.
We could’ve arranged with the fact that we got a total different room, but the whole situation was not nicely handled.
From a superhost we would’ve expected something else. If Yiannis would’ve been just honest with us, everything could’ve been fine.
But so it was not really a pleasant stay. We tried to make the best out of it.
We’re sure that he had his reasons & hope that this was an exception & that he’ll be learning something out of this.
Please be true with your customers!