ZERO stars if that was possible. Let's dive in.
We arrived and our plane was late. We had booked an airport transfer through the host, and messaged them through Airbnb to let them know that our plane was landing late. When we got off the plane, there was no one there to pick us up. We walked up and down the line looking for our names, nothing. We assumed that they didn't get our message, so we took a taxi. When we got to the rental, the door was unlocked with the keys inside, so we let ourselves in. No instructions were given to us prior about how check-in was supposed to go. After connecting to the Wifi, messages from the host started popping up. Unfortunately since we were coming internationally, we did not receive the messages over cellular, just once we connected to Wifi. We were told that the transfer was there and that we needed to pay for it, and that we needed to go find the local post office and meet the driver there to pay.
But we did look at the timestamps for the messages, and the timing that she said that he left did not match up. They were trying to get more money. In the bullying message we just received, she says that the driver waited for us for three hours. But if you look at the timestamped messages, it was only an hour and half after we got back in touch with them after connecting to Wifi.
The next day. We got into the plunge pool, which we paid a premium price for. There was no filter on the pool, and my skin actually got SUCKED IN to the filter. The suction was so strong, and there was no failsafe or way to turn it off that it took both my husband and my brother to pull me off of the filter. It was absolutely horrifying. I currently have a HUGE rectangular shaped bruise on my back and shoulder. I have no idea what I would have done had I been by myself, or if that had been a child. I reported this incident to Airbnb and was given a partial refund. Once that happened, I started getting bullied by the host. That we had violated their house rules, despite the fact that no check-in procedure had been given to us prior. And if the house was left unlocked with the keys inside, what would that check-in policy have been?
After checking out, we got emailed a receipt for 1800 euro, which doesn't match the amount that we paid. I was concerned that it was an additional charge, and the host told me that they don't deal with that, and to reach out to Airbnd directly. But it did not come from Airbnb, it came from their account. Still trying to reach a verdict on this one, and I am just watching my credit card to make sure no charges were filed. It just doesn't make sense.
Honestly, I wasn't planning on writing a review at all. I am a small business owner and did not want to damage anyone's business by writing a bad review. But the bullying really set it over the top. It really is a reminder that the people are renting the places themselves, and there are no guidelines to what is okay, or how people should be treated. These are not nice people who have resorted to bullying and unkind words online.