Vivi was so great! We had an early flight but she met us at the studio and let us drop off our bags before check-in. When we were having trouble with the hot water one day, she got it fixed quickly that same day. The room is very nice and just as shown in the photos. The bed is very comfortable! The room is in a great location, just down the street from the center square. We had an enjoyable stay here and definitely recommend it!