The room we stayed in was double booked so we had to stay in a cheaper room for one night. Instead of honestly telling us about the situation, getting an apology or a compensation we were lied to about the situation (the couple before apparently missed the flight but they didn’t know anything about it when we asked). When we complained about the situation we were told off and they made us feel guilty because we apparently “want to kick people out of their room and leave them on the streets”.
So in the end we stayed for one night in a cheaper room and we moved into the room we booked the next day. We filed a complaint with Airbnb and got a compensation due to the double booking.
Still we didn’t feel comfortable there the entire time. Emily basically ignored us for the rest of our stay except when we directly talked to her. Towards everyone else (except of the couple they lied about the internet speed they needed for work) she was very nice and helpful. As long as one doesn’t get double booked one night enjoy the stay there.
The cleaning and cooking ladies were exceptionally friendly towards us. The room was tidy and cleaned daily. The view from our terrace and the location of the hotel were very good. We enjoyed the variety and quality of the breakfast.