I felt let down given this is my second time staying at one of stefanakis’s premises.
We found the place had not been cleaned properly, coffee machine left dirty, toilet seat was broken badly, shower head broken off and shower door was also broken - there were other little things but these I would consider essentials and unacceptable.
We reported it straight away and the employees were helpful - Although we lost a few hours of our holiday waiting for the toilet seat to be fixed and further promised the shower will be fixed the next day. (The door was left unfixed for the entire Stay)
They offered us kindly to refund the first night in full but then on leaving, did not refund us and refused to compensate back as they had promised.