my WORST experience in airbnb. Only during this trip i have had 4 reservations and everywhere everything was excelent! I am not new in airbnb and never have had such AWFUL host and experience. Me and my wife even were thinking to call a police, unfortunately nearby police station was closed! So lets state all by bullet points!
1. Maria initially did everything to make us cancel the registration (may be due to high season she could sell appartment more expensive). Even after we have had informed her that we will be later that 14:00 o'clock, she wrote that if we are late we can cancell the registration anytime. We checked in at approximately at 16.00.
2. The bed linen was dirty, not ironed and in sund. When we showed her pictures, she told that we can cancel the registration if we don't like it. (we would loose half of money if we cancel).
3. She wanted to charge us air conitioning price, but we have paid for it already by airbnb, and when we asked her to come to meet and discuss it, she began shouting and screaming and again telling to cancell the registration if we don't like that rule. Eventually airbnb support team told that really it was included in price and we did not pay it. Maria did not appear during all stay, the conversations were by phone.
4. Her hateful attitude and rasism!! When we showed her that bed linen is dirty, not ironed and is in sund and that we have already paid for air conditioning, She began screaming and shouting by phone that we are not in a Muslim low class country like ours is. Though i am Christian and my country Armenia is the first in the world that officially adopted Chrystianity. Also rasism based on religion is not a good thing, especcially for people working in tourism.
5. Other problem is Her absense of willingness to provide any guidance as to how find the place. The Google map could not bring us to the appartment, location she sent was not correct, and "get directions" by airbnb showed totally other place. To be honest it would be very easy to describe the road without map.
Dear travellers be attentive not to cancell registration as she can ask you to do so, initially by innocent and calm voice, because if you do so, you will loose half of your money!! Also don't pay for things you have already paid by airbnb!!
Hope never will communicate with such people again. The Greece is wonderful, people of Greece also (with rare exceptions as Maria was)!!