I can’t speak for the other rooms at this property, but I was not happy with Room #8. Located on the ocean side (not the caldera side), this room never saw any sunlight, and was therefore quite cold and even felt kind of damp. There was a heater that helped somewhat, but it was noisy. The linens were not of a high quality, and that added to the discomfort. Also, when I was told this was an “ocean side” room, they didn’t mention that the window faces a wall. Not the ocean, but a wall.
As for the service, John generally seemed friendly, but I would have liked to see a little more professionalism. After staying in contact with him and updating him multiple times on my arrival time, I get there and he’s nowhere to be found. I had to wait 20 minutes for him to arrive and check me in. He claimed that he didn’t know when I would be arriving, which means he probably wasn’t paying close attention to my messages.
On the positive side, the location in Oia is great, I liked the design of the room, and perhaps the rooms facing the caldera might have been warmer and more comfortable. But I would steer clear of Room #8.