Our family of 4 stayed in the apartment during the 2nd week of April. We arrived very late on the ferry (12:30am) but had no problems getting a taxi from the port to the apartment, or finding the keys (along with the nice note of welcome!) to get us in.
The apartment was well suited to our needs. It has good cross-breezes with the windows open, and the small kitchen was handy to prepare snacks and simple meals. We rented ATVs from the vendor recommended, just up the street, and he was very friendly and helpful.
We found the hosts to be very helpful & welcoming. My 13 year old son was able to play a couple of games of chess in the community kitchen downstairs, and both children enjoyed petting the very-friendly dogs.
We walked many times into Fira and found the apartment to be well-situated and very good value.
I'd highly recommend this apartment to others!