Beautiful home and great location but stay on the top floor! They use WhatsApp to communicate and generally answer right away but they are more reactive than proactive about issues. We were not aware of the Kevo app which is used for the front door which ended up causing us issues all week. We kept getting locked out of the apartment and had to climb in through a window on our last night because they turned off our access at midnight rather than until checkout. When we finally got back in, we discovered the electricity on the lower level was shut off with no explanation! We had to charge our phones upstairs before checking out since it was not restored before then.
The lightbulb going upstairs was out when we checked in. We were only given 1 roll of toilet paper for 3 people and 5 days and had to go buy our own. Room service only came once (on the second morning) after I requested a lightbulb and toilet paper, so the trash was overflowing the rest of the time. The bathroom downstairs is dark and has little to no ventilation.