Despite high expectations, our stay was quite uncomfortable and our experience dealing with the hosts was miserable. Before we even arrived, they offered to provide transportation at a set cost, which we agreed to, and they surprised us when we arrived with a higher price, which we were forced to pay. Upon our arrival, neither the air conditioning nor the WiFi worked in the property, which were both essential, as the property had no cell coverage and was extremely warm and humid. We learned later that the hosts knew about these issues before our arrival, but did not address them properly or notify us before. When we told them about the issues, they gave us hope they’d fix the issues as soon as possible, but only gave us false hope and we were consistently lied to and let down. We ended up being incredibly warm, uncomfortable, and with no contact with the internet for our entire stay. After the stay, the hosts became much more difficult and stopped communicating altogether, sending one last message blaming us for costing them money. The worst part is that we wanted to “splurge” with this seemingly nice property, and would have been much better treated at a low-end local hotel.
We ended up getting AirBnB Support heavily involved, but still ended up extremely dissatisfied and frustrated. Unless you enjoy sweating while you sleep, wasting money, and spending hours dedicated to communicating with brick walls, I highly recommend avoiding this host and property.