Emmanouela was in constant communication with us leading up to the trip. This place is amazing! I have never seen a more beautiful view in my life. The staff is wonderful and friendly. The pool is perfect and never very crowded. It is definitely loud at night due to Paradise Beach parties but they provide great ear plugs and you almost can't hear a thing. Although this is a "family friendly" place with "quiet hours", there is no one to monitor the quiet hours. We were woken up 2 our of the 4 nights to people talking loudly at 2 in the morning outside of our studio. My only suggestion would be to somehow monitor the quiet hours.