Maria runs a well oiled machine. The porter met us at the taxi drop off to bring us to the apartment and explained where the grocery, doctor's office, fresh bread and bear ice cream were located. The concierge came 5 mins later to walk us through the tours we had booked. She was available throughout our stay, booking dinner reservations and even collecting us to go to our tours. The staff is fantastic.
The apartment itself has a lot of ....old world charm. It could certainly do with a bit of updating and added comforts. Simple things, like nice pillows and linens, or a dresser you don't have to fight to open. There is no a/c, which even in the middle of August wasn't an issue for us. The bathroom is outside the cave - again not an issue for us.
Overall, a pleasant stay and as mentioned already by so many others, the view is incredible. Would recommend if you are on somewhat of a budget.