Very disappointed that we have to write this review. I’m very surprised with the number of positive reviews on this rental considering our whole experience.
When we arrived Eleni was lovely, very helpful, collected us from the port, showed us round the old town and gave us some recommendations for our stay in Naxos.
The apartment is in the old town, we knew there would be some noise. However, the noise was constant throughout the night. People walking past that sounded like they were in the room it was that loud, people driving scooters up and down until around 2.30am and starting again at about 5am. We got next to no sleep. The bed was also really uncomfortable and hard.
There was a spray air freshener in use in the bathroom and because of how small the room was it was very strong so I decided to turn it off. It was then that we realised that there was an awful smell coming from the bathroom drains so had to turn it back on.
In the morning we then found a cockroach in the kitchen sink, and that’s when we made the decision to leave. We spoke with Eleni about this and she informed that they had a pest company come to eradicate the cockroach issue a few days before we arrived. We checked out and Eleni agreed that she would give us a refund for the 3 nights (out of 4) that we didn’t stay.
Since then Eleni has changed her mind and informed that she will only refund us for 2 days, because of her minimum 2 night stay policy.
We wasted a day of our holiday trying to find a hotel and organising giving the key back to Eleni. The previous AirBnB rental on Santorini, the following hotel in Naxos and the hotel in Mykonos didn’t have any of the issues we had at Eleni’s despite also being central, mattresses were comfortable etc. Some of these issues we weren’t originally going to mention on the review however our interaction with Eleni since checking out has been awful.