Unbelievably poor! I can not believe how they tried to bully me. This was outrageous.
After 3 days, at check out Tamara knocked on my door at 11:03 to ensure I was leaving the room immediately. I showed her that my bags were packed and ready and I was ready to step out.
Then she started complaining that I hadn’t cleaned up after myself -I had indeed left 2 dirty plates and a container in the sink and hadn’t yet emptied the fridge out (it was 11:03!). They had supplied very poor quality bin bags (otherwise the amenities are very good) and I’d struggled with them. So I hadn’t finished closing the 3 bin bags and recycling I’d separated in a corner.
She bullied me. She said I was late for check out and hadn’t followed the rules. I explained I’m a single mother and it was just me, I was getting it all done.
I explained I was happy to stay a few minutes more to finish up the washing and clear up the bins. It would only take a moment. I understood that she had covid protocols to follow (intense cleaning before the next guests and needed the time to complete uv cleaning). I was only trying to help to get the job done quicker.
SHE THREATENED TO CALL THE POLICE ON ME IF I DIDN’T GET OUT IMMEDIATELY! I was absolutely lost for words at this point. Who does this?
I told her she was welcome to call the police if she felt this was necessary and left immediately to protect my children.
There is more but there is no need to go into details.
The listing is otherwise accurate. The physical place is great for small children. The emotional environment atrocious.
I had to explain to my bewildered children what had happened and why we could not return to this place which had otherwise been quite nice for them.