"You stayed in a 2 star hotel, what did you expect?" is what management said to me when I raised the issue of lack of cleanliness at my stay. I don't need much, but at a bare minimum want clean bedsheets, no balls of hair rolling around, toilet urine, or bed stains -- and hopefully a helpful and understanding conversation when the issue was raised.
I was hoping to resolve this issue with management directly rather than airing grievances on the internet, as I told the manager, but she told me to go right ahead here, so I guess writing this is my only recourse.
The manager wildly accused me of lying about my check in time (Um, I was literally on a flight when they are saying I checked in) and said that I was the one who messed up the hotel, which is both ridiculous and insulting.
While they did relocate me to a different hotel, it took several hours late into midnight, there was still no blanket, dirty sheets, a grimy bathroom floor, and urine in the toilet which made me sour that my stay was not granted a refund. I have never requested one before, but here we are.
The most interesting thing that happened, while waiting (staff were kind, management terrible), was the 30 minutes I spent waiting for a blanket to be delivered after midnight and watching a team of ants work together to try and carry a large bug carcass down the hall. So entertaining.