We had a mixed experience staying at Menia's Cave House. During our stay, the cave house had a strong cigarette odor that the host tried to mask with a pungent cologne smelling cleaner that we found extremely disagreeable. In retrospect, it would have been better to select accommodations that prohibited smoking as part of the house rules.

We attempted to work with the Airbnb resolution service as we did not wish to continue our stay. The host Sotiris declined to negotiate an amicable resolution. I would caution that if you have a problem with Sotiris, do not expect him to approve a potential resolution as part of that process, as he was quick to dismiss our complaints.

After raising these issues, Sotiris did have a cleaning lady come to the cave house, but she was not provided any cleaning supplies other than the offensive cologne aroma, so she could only scrub the cave with water. Sotiris never again contacted us to see if we were happy with the results. He was not proactive in addressing our complaints and seeing if we were satisfied.

Another issue we had was the jacuzzi. It is impossible to fill the jacuzzi with warm water. The water run warms for a few minutes and then quickly turns cold.

On a positive note, this is an authentic cave house in a great location near the heart of Oia with a beautiful view of the caldera. For those considering staying in Oia, I would advice that almost all Oia accomodations do NOT have a sunset view, which was a bit of a shock to me. This cave house is no different. If you wish to have a sunset view, you need to choose a cave house/hotel in Amoudi Bay, or you would be better off choosing a different part of the island (ie Fira). That said, you are a short (steep) walk to great sunset views from this location.

I provided the host some constructive feedback including banning smoking, changing to a real cleaning product, and taking a more proactive approach to customer complaints. For the sake of future guests, I hope he takes some of this feedback to heart.

A quick word on Yannis, the person that greets and helps you with your bags. He does come off a bit on the strong side in terms of trying to pitch you tourist attractions. We personally don't love this sort of thing, but I could see how some people would like it. His suggestions were on balance good suggestions including his restaurant recommendation and his suggestion to do one of the cruises around the island.

In summary, I would say we loved Santorini and Oia. This is a 5 star place to visit, but I might suggest you seek alternative arrangements until some of the problems at Menia's cave house are rectified.