Arrival to the villa was lovely and the welcome was greatly appreciated. The tour and the welcome drink was a nice.
There a few areas for improvement as well as issues we found with the villa.
- there was misleading informations regarding breakfast. Airbnb stated “breakfast is provided” which means it part of the package. There were no mentions this was an additional extra that needed to be paid for. We relied on this and we’re very disappointed when we queried and there were no room for any compromise. You need to change the wording on Airbnb as this is misleading for future guests.
- we were introduced to the villas housekeeper who we were told would do the basic up keep of the house. Sadly this was not the case. We had no clean towels for 2 days which on day 3 we had to go find him and request. He did not seem pleased about the request and was very awkward. There no toilet roll refills in any of the bathroom. Again we had to request. We were told he would make our beds and change sheets. We have slept in the same sheets for 4 days. He did not make the spare bed for our 13th guests even though the welcome host has told him to on arrival. He said there no pillows, no blankets and no sheets. No sweeping or tidying in general and pool area should be reset. The bins were never emptied or changed for 4 days which was not good. Due to uncleanliness it attracted many ants and cats. We are a groups of 13 people and this as you can imagine caused us great problems and disappointment.
- the villa is located on higher point on the island therefore a taxi service is needed to get down to the town and back. It is quite expensive and we feel the villa host should have gotten a better deal for us. We had emails with one price but on arrival it was more and we had to discuss a cheaper price.
-the bar area is quite a hazard as there is water all over the floor and we had a few guests trip and fall. Our bride opened the fridge and was electrocuted and was unable to remove her hand. Very dangerous and I think needs looking at to make it safer. The fridge also appears to be rusty and the fridge does not shit properly therefore our purchased items were ruined.
-water here is cold in the day and at night as the water tanks are warmed by the sun. We were not told this and it would have been helpful to know this information.
The villa is pretty and the pool area is nice for a group setting but the above did disappoint our trip and we hope these can be fixed as the price point is very expensive you expect better service.