Normally I start by listing the good things in an Airbnb review. This time, however, the bad is so bad, that I must dive right in. First and worst, the host (Fanis) arranged for an airport transfer upon our departure, including luggage assistance. This was confirmed by him several days in advance. Assistance with luggage is crucial at this location due to a very long and steep walkway/staircase that leads from the street to the unit. The morning of our departure we called the host again to confirm the pickup, but he did not answer the phone. We tried messaging him through the Airbnb app, but still no response. As the designated time of our pickup passed, we tried several more times to reach the host, but no response. We were on our way to the next leg of our trip and had a connection to Athens. You can imagine the level of stress this caused us.
We (three women in our 60s) had to drag the luggage up the steep staircase to the street, where we were lucky to hail a taxi. Fortunately our flight was delayed and we were able to make the connection. We never did hear from Fanis regarding the pre-arranged transfer.
Regarding the unit, there were several problems. The wifi only works in the living/dining area and master bedroom. It does not work in the other two bedrooms. Fanis acknowledged the problem and said he was working on a solution, but it was never repaired. The hot water was less than lukewarm when we arrived. After cold showers, Fanis came to turn up the temperature on the boiler. This should have happened before we arrived. The kitchen is in need of repairs...the kickplate fell off whenever the dishwasher was opened. The front panel on the dishwasher was missing. The countertops were peeling and in need of replacement.
The location of the unit is good, close to downtown Fira. However, the steep climb to the street, along with narrow stairs leading to the apartment and inside the apartment make it a bad choice for anyone with mobility issues.