WATER CONSTANTLY SHUTS OFF!!!
I read the last guest’s review on my way to the property. It made me a little nervous but hoped it was just a bad one time issue. However, the water issue Diana describes is 100 % true. Our water shut off for hours multiple times throughout our 4 day stay. When the water was on, the pressure was so low we had to squat under the lower faucet to shower. Once when the water was coming back on it was brown. I’ve stayed in the jungles of Colombia where I expect a cold or no shower…for $500 in a major European tourist destination I wouldn’t think I’d be squatting for a cold shower.
I messaged Stella about the water twice though it was an issue the entire time. I wanted to contact AirBnb while we were there but after reading Diana’s review where she explains Stella showed up with some man I thought it’s safer to wait until we leave. Stella continually said that it was a city wide issue with the water…but if the guest from two weeks ago had a similar experience why weren’t we given a heads up? One night we had to go to the restroom so bad and the water wasn’t running so we went to a restaurant right down the street and the water was working like a charm. So how is that a city wide issue?
On the final night when I was just done with the water issue Stella completely stopped responding. All she does is say she’s calling the water company. It’s not helpful and honestly not worth it. When I asked for a refund she said the policy is that the water has to be off for 24 hours for it to be an issue which seems really unacceptable for the cost and the destination.
I would say, save yourself the headache and do not book this place. It’s way too expensive to be dealing with such an irritating issue. I’ve stayed so many places, me and my group are relatively easy going but this was just a huge again on our experience. It made everything so much harder.