Everything was very good except for the check in. We were told to meet their representative in the parking area at 5:30pm (the town is walking only, no vehicles within it). There was no representative in the parking lot. We got there 15 mins early and waited for 45 mins and no one showed up. We then had to phone and we’re told it was our fault for not phoning. I was never once told to call when I arrived at the parking lot, I was just told someone would meet me there and we agreed upon the time of 5:30. I arrived at 5:15 and no one showed up. Once I phoned to find out what was going on and why we had been left stranded, someone finally came and we checked in around 6:30. All they had to do was tell me to call and the whole mess could have been avoided.