The hotel is gorgeous. Make sure you get a room with balcony facing east and you'll be able to see the sunrise from your bed! Communication was prompt and efficient. It's very clean. Only 15/20 minutes walk from the center of Fira. The staff was amazing, particularly Roussa who help me a lot. I didn't rent a car in advance and she hook me up with a car rental for only €45 per day! The pool is great also. Highly recommended.