The apartment listed was not available. We were notified the day before our arrival. There were some plumbing issues and some internet issues in the substitute apartment, but eventually we fixed the internet ourselves and a plumber came. The interior of the substitute was not as nice as the photos in the listed apartment. Kate worked with us on the cost after we let her know how we felt about it all. The location of the substitute apartment, at the very top of Pyrgos in the castle, was amazing. The circumstances and the way Kate handled everything was mystifying, at times a little chaotic. We had a very fun stay in the end though, despite the rocky start.