I am a huge traveler and have stayed everywhere from Airbnbs to hotels to cabins in the woods. This honestly will be my first complaint review. I do an incredible amount of research before traveling which is why I haven't had to complain in the past. This one however definitely blind sided me. On October 28th 2016 I booked George's "Cave House (2-bedroom) in Oia with direct Sea View" for August 18th-21st of 2017 and paid in full. That's 10 months in advanced.
George was a great communicator until the day we arrived in Oia. When we arrived to the parking lot of the secrets hotel (which is where George told us to meet) George's property manager, Lefteris, was waiting there with open arms. Lefteris took our bags and brought us to the cave house. As soon as we started walking up the stairs I knew this was not the place that I booked 10 months ago. I was completely blind sided and shocked and told Lefteris this was not the place I booked. He told me that George put another family into the place I originally booked. I was livid! Not once did George tell me in the 10 months that I would not be in the place that I originally booked nor did he apologize for his mishap. I could not believe how unprofessional George was. There were many cave houses to rent in Oia but I choose George's mainly because it had two bathrooms. 4 females getting ready in one bathroom can be quite difficult and timely. The house George put us in only had one bathroom.
I stood there trying to figure out what we were going to do and negotiate terms with George, through Lefteris, because George was no longer communicating with me and the best he could come up with was a refund of 150 euros. Which was almost like a slap in the face. Realistically it wasn't about the money, it was more about the principal.
Fortunately George hired the right property manager, Lefteris. He felt so bad for us to the point where he ended up bringing us breakfast every morning. Lefteris was able to turn all our frowns upside down and we were able to enjoy our vacation.
Unfortunately I would never book with George again because if I book almost a year in advance and travel across the country, I expect to get the place that is shown in the photos and description. Or at the very least a forewarning. Especially when I paid the full amount in advanced.