Katholiki is miscommunicating what you’ll be renting. It’s not a whole, two bed two bath house. It’s an apartment on the top floor. She mentioned she’d be willing to open the bottom floor if we had a larger party as well as charge double but that’s not how pricing typically works on this platform (and you can see for yourself by selecting different sized groups unless she’s changed it since then). We also found hair from the previous guest in the bathroom which we believe is what was causing the clog in the shower.
She was responsive when her shower water wasn’t draining down due to that clog and when the Wi-Fi was down. On that, on our two night stay we had Wi-Fi for about five hours because she hasn’t installed a landline so we couldn’t watch TV other than what’s available over antenna for the majority of our stay. I had to take a job interview outside the shut down Costa Linda hotel across the street and my girlfriend couldn’t take meetings to teach her classes. Katholiki bought a mobile router from Cosmote which I know isn’t meant as an alternative to landline based Wi-Fi in terms of stability.
After mentioning the miscommunication about the rooms, Katholiki said we were already getting a great rate and that she charges per group size which again was not possible on her listing. She tried to gaslight us but we’ve using the platform since 2014 for many extended stays across the globe and know what we’re talking about. Eventually Katholiki agreed to a discount but at the end of our stay offered a free night instead as opposed to following through after she explicitly told us we weren’t invited to stay longer after we mentioned the issues with the shower (I can share screen shots of all of our communications if need be). She also seemed upset that we checked out at 10am as opposed to 11am because she said she needed her mom there to pick up the keys, something that was never communicated during check in or listed on the house’s profile. I mentioned to her that she needed to work on her communication skills because that seemed to be the biggest issue. I also speak Greek so this isn’t an issue of a language barrier, she just took exception to our mentioning that her listing and her unit needed some tweaks.
The apartment upstairs is beautiful and well constructed and the location during peak season is likely great. Even if you don’t have a car there’s a bus stop right in front at the top of the driveway.
Katholiki’s manner and communication left a lot to be desired which we communicated with her. I’m also not surprised to see a review posted just yesterday from a person named Leva. Please check out the host’s reply. She’s passive aggressively talking about us, which began as soon as we mentioned we had thought we were renting a whole house, the issues with the Wi-Fi and the bathroom.
Katholiki seems new to this platform and seemed surprised she ran into people who would call her out for fibbing about what guests would be renting and how she would resolve issues. We had to go to Airbnb and when they asked for documentation of this miscommunication I simply sent over a screenshot of the listing and they gave us half our money back as well as thanked us for helping to protect their platform from unscrupulous hosts.