To be honest we never saw the actual room. The check in was at 15:00, we were having a coffee near the room and on 15:15 we got a call that the room was not available due to some mistake. This was very inconvenient but Alexandra took the responsibility and did what she could to find us another room. She communicated with us every 20 minutes to give us updates regarding the new room and its whereabouts and she finally got us one which was below our expectations but in a very good location. Mistakes happen, she responded properly, I would give her another chance in a future trip.