My boyfriend & I were staying in Thesaloniki because we working in refugee camps. Our booking did not go through until 20 mins after we arrived in Thesaloniki so we were worried that we wouldn't have anywhere to stay (wifi in previous place wasn't great). As soon as it went through, Rahul (Ernesto's son) immediately confirmed that it was ok, we arrived at apartment 25 mins later and Rahul was waiting for us. He kinda showed us around the apartment and gave us his contact details if we had any issues. Overall the apartment was clean, spacious, well located with plenty of places to eat nearby and Rahul and Ernesto were great hosts. We had clean towels and all the facilities we required (fridge, cooking facilities, elevator). We even had access to washing machine and balcony area was great for drying out clothes. I would stay here again if I come back to Thesaloniki- I was very happy with the apartment/service. We added on 2 extra night stay when we were there with no hassle and they were happy for us to leave keys on coffee table in room to check out as we left early. Ernesto ended up turning up as we were leaving to introduce himself - he was lovely. They hosts were there to answer any questions 24-7 and lived close by.