Totally unprofessional:
1. The apartment was doubled-booked and people were already staying there a few days before our arrival
2. The host could not be reached for many hours after our arrival (she had provided us with her Greek mobile number in case we needed to get in touch with her but she was in Israel)
3. The delegated person who was locally managing the apartment had no actual ability to intervene other than trying to get in touch with her
We had properly informed the host for our late arrival and eventually this whole situation simply ruined our weekend. The only reason for the 2 stars rating is because when she finally got in touch she apologised and cancelled the booking from her side so we can get the full refund
I hope this unfortunate incident will make her consider her business more seriously and understand the inconvenience she can cause due to her lack of professionalism