We came to Thessaloniki looking for an apartment to live in for 4 nights; a space we could relax in, enjoy and cook. We were prepared to pay a bit extra for that. We arrived and were quite dissapointed. This is honestly more of a deluxe hotel room than an apartment. The space is very clean and renovated- it is also small and lacking a human touch. We arrived a night early and slept very poorly; the mattress was bad for our backs and the AC did not cool the space properly. We sent Kostas message at 4am asking to leave and that he reply in the morning; he paid no attention to it and only replied after we sent him another message at 10:30. The interaction with him was not easy. We felt he was more concerned with the money he makes from the apartment than the wellbeing of the people he is hosting. There seemed to be a lack of empathy to our situation and a strong desire to maximise his earnings. It's a shame. Airbnb is a business but if you choose to make money that way you have to remember that you are dealing with people that you have to care for. We ended up paying quite a fine and moving to another place that we are happy with.