Avoid like the plague!! Lying, and offensive host. All in all, the WORST host and Airbnb experience we have ever had. He should not be allowed to let his apartment through this platform.
This person lied about numerous things in his ad and in his personal responses.
He did not inform us prior to arriving at the flat that things were broken or missing from it, and he chose to do that in person once he checked us into to the apartment so that first, we would not cancel our accomodation and second, so that we wouldn't have hard evidence against him.
Just a few examples:
1. The pull-out couch in the living room (which, according to our written correspondance through the platform, confirmed that would sleep 2 of our group of 6) was broken. He told us this on the night we arrived and even though he said that he contacted 2 contractors to come and repair it, up until the time that we cancelled our accomodation and left, no one had come to fix it.
2. His ad said 2.5 bathrooms - there was 1 full suite bathroom in which the toilet got clogged by the next morning and WE were trying to unclog it for more than 5 hours. And there was another toilet on it's own, which however could not be flushed. Again, he told us once he checked us in to the apartment, that the previous guests broke the toilet and that in order to use it we had to pour water in with a mop bucket, which he left next to the toilet.
3. His ad was saying that both bedrooms have a king size bed. The second bedroom's "bed" was a pull-out sofa bed with a very thin and aged foam on it, and was truly uncomfortable to sleep on.
4. His ad said: "Breakfast: This is one of a few places in the area that has this feature". Upon arrival when I asked him about it, the response was "well I don't know what everyone likes, so I did not provide anything for you".
5. He said a cleaning crew cleaned up the space prior to our arrival - there was dust and dirt under the sofas and beds, blood residue in the freezer, and also the additional freezer unit smelled as if something had died in there once you opened it.
6. Things advertised like bath towels (there were 3 for 6 people - we had to bring our own and I had to ask him about the towels before coming to reveal that there were not enough for all of us), a clothes iron (not working - although in our written communication he said a working one would be present. And again, he told us the night we arrived that it was not working and said he would bring one in the morning - never came around to bringing one), bed linen with holes in them, pc (was advertized but was not there).
As a result of all the above, we called him the morning after we arrived and asked for the toilet and couch to be fixed because there were 6 of us, staying there for 7 days - anyone can understand the problems that would arise. He provided excuses so we called him a second time a couple of hours later to discuss a compromising solution: pay for the first night that we had stayed there and get a refund for the rest of the nights booked because we would cancel and find another accomodation. He proceeded to call us unreasonable over the phone and said he was not willing to refund us in any way and that he would talk to his lawyer once we told him that we would file a case with Airbnb.
Once we received this response I contacted Airbnb and explained the situation and also provided photographic and video evidence to them, and then booked an alternative accomodation through the platform.
Who in their right mind would choose to cancel an existing accomodation that they already paid for and go pay for a more expensive one if there was no serious reason to do so? We had to do just that.
This host should have arranged to fix all the existing problems with the apartment prior to our arrival, so as to deliver it to us as advertised and for us to get what we paid for. He did not! Had we known about the issues beforehand we would have cancelled, and that is why he chose to tell us about all the problems once we checked us in to the apartment. That is deceitful!
Once he knew that we would file a case with Airbnb and after he allegedly talked to his lawyer, he proceeded to send me a number of messages through the platform saying that we were lying, that nothing was broken beforehand, and that we made all those damages. So in essence, not only did he not deliver what we paid for and what he advertised, he also called us liars and was not willing to refund anything.
For the record, we lost one day of our holidays until we could book another accomodation, because we did not feel safe to leave his apartment with all our stuff in it and go sightseeing - this is because once we told him we are cancelling and after he sent us all those messages claiming we made all the damages, he said he would come in and check his property. We did not feel safe that he would not cause any more damage and then pin it on us.
Also for the record, Airbnb reviewed our claim and refunded part of the money we paid for this hell hole.