Sandy was very friendly and available, we didn't met her face to face but she was always present for help and suggestions.
The flat was exactly like what we saw in the photos, so no bad surprise. Nice, modern and bigger than we thought. There were everything we needed (towels, shampoo, phon, tea and coffe, etc). The bathroom was essential and useful with some non very well cleaned spot but really nothing to worry about (in every house there are some worst spot than others, right? :) ). The bed was really confortable and clean. Perfect position near the city center, 24h parking and a lot of restaurants.