To be quite honest I was a bit apprehensive before arriving in Thessaloniki as I've seen some rather bad reviews of the company. But at least in our case every worry was unfounded as the apartment looked exactly as in the pictures and was quite nice. There was hot water and even a small balcony. It's a bit off the main road but only about a 10-15 minute walk to the centre. Everything seemed clean and while the mattress wasn't the best, the bedding was really comfortable. Any questions were always answered quickly. The only thing was that it didn't say beforehand that check-in was only after 15:00, but they offered for us to put our luggage in their office until we could get into the appartment.