When you are in this bussines you need to have customer care. We didn’t had that. We arrived at Nille’s place, with no answers regarding the parking places around the area
and we lost almost 1 h to find a parking place that a very kind man gave us his own spot seeing us tired after a long drive to get there. During this time they haven’t returned any of our calls and messages.
Also, every airbnb we stayed in offered 2 small bottles of water in the fridge and some coffee for the morning. It is the least you can do for someone who arrives at your apartment for a long drive and for the first time in your city.
Airbnb is not about money it’s about customer care.