Unfortunately my experience at this flat was not pleasant. I chose it because of the good reviews and the urgency that I was in. First night when I tried to close the stutters in the living room I realised I cannot (probably broken), when I communicated with the host she said she doesn’t know about it.
Second night, while I was in the tiny bathroom, suddenly two big cockroaches appeared. I panicked and I definitely couldn’t stay there knowing they are around so I packed my stuff quickly and left the flat immediately. Texted the host the same night to inform her about the situation and the fact that I am not staying there anymore because of the cockroaches and that I would need a refund. She called me next day morning to arrange the return of the keys which happened same day and she said she will work out my refund with Airbnb. I didn’t have any updates from her for about 2 days, when I had to asked her again for updates. So although I returned the keys back TWO days earlier and they know I didn’t stay there because of the luck of cleaning - disinfestation, until today I haven’t received any refund. She offered to refund me 40 euros which is nothing compared to the total amount I paid, the discomfort and trouble and the extra money that I had to pay for a hotel last minute. Very disappointed with this experience and behaviour. I would expect at least half of the amount I paid to be refunded as they received they keys back at the half of my booked stay and at the end it was not my fault the flat had cockroaches.