I arrived at the apartment late the day of the check in because my flight was in the night. I had previously tried to get in touch with the host through the Airbnb chat to let them know that I would be arriving late and ask about the way the check in is done but they were not responding (for a whole day!!!). I called them the day after and assured me that there is no problem with me arriving late. Long story short I arrived at the apartment and unlock the box with the code I was given. The key was not there. Tried to get in touch with them but I could not find them neither on the phone nor on chat. I had to pay to stay at a hotel the first night since I was not able to get into the apartment. I called them the next morning several times in order to let me know what has happened and if I can stay the second night that I had paid for it. Every time that I called that morning they were telling me that they will get in touch with me in some minutes but never happened. It took me till afternoon to resolve the case when they gave me another apartment to stay (in the same building) because probably they had double booked it. Generally clean apartment and good location but very ver bad communication!