Avoid at all costs.
We arrived and did a self-check in. As soon as we entered the building it smelt of sewage. Then when we got to our room, it looked like it hadn’t been cleaned. The floor had hair and dirt all over it, the bed sheets had stains on, the shower rack was broken and hanging off, there were exposed pipes in the bathroom and literally nothing to cook with. There was also a leak in the roof dripping down onto the kitchen roof, but again they weren’t interested.
I contacted Nilie several times in order to get this issue resolved, but never heard from them. I had to contact Air B N B to sort the issue out. We had to sleep on our towels because it was that bad. It took Nilie 22 hours to respond to us, and that was only because we had several phone calls with Air B n B and had to chase up Nilie by Phone call. We were supposed to stay for 5 nights, we left after 2 and asked for a full refund to Air B N B.
On the second night, there was a power cut at 10pm in the building meaning we were sat in darkness, I phoned Nilie to report this and they said there was nothing they could do, but I explained it was just their building so they needed to sort it out. They then sent an electrician, who we had to let in, to fix this. Can I just say that it only took them 10 minutes to reply when they wanted us to let the electrician in but when we tried to contact them about their poor cleanliness it took them 22 hours to respond. I also had to go around the building and find the cleaner myself to ask her for fresh bedding and a pan to cook my food in after wasting hours of waiting for the cleaner to come.
Absolutely ridiculous and wasn’t even offered an apology or a way to improve our experience of Nilie. Avoid at all costs.