This host is a nightmare & I wish I had never booked this place!
I was going to be in town for a week-long seminar. I arrived on Sunday night 11pm straight from the airport to a bedroom full of mouldy walls. I called the host on the numbers they provided but no-one answered. I texted & sent photos on the Airbnb chat but got no response so I left the keys and set out to find a hotel just before midnight.
I then spent hours reporting the issue and trying to sort out new accommodation for the week as I was starting the seminar the next morning. It was very stressful.
Late the next day, the host contacted me claiming I had not rang the emergency number & offering to put me up in a new flat. As I had already arranged & paid for new accommodation, I asked for a refund. They flat out refused and continued to gaslight me, even saying the booking was non-refundable which was not true!
Thankfully Airbnb refunded me & I did not have to deal with their shockingly poor service again.