When we arrived in the early morning it was very cold in the apartment. The only heating is with air-conditioning that was rather weak to compensate a gap between one window and the frame. The other surprise was that there was not a single pot nor fork in the kitchen, and just one spoon for the two of us. We sent messages to the host/agency and waited to 10am, but since no reply, we had to go to their office to complain about kitchen utensils and the cold/window. We got some basic kitchen utensils when we ran into cleaning ladies a couple of hours later, before the lady from the agency came to check. Another lady came later to check the window issue, that they fixed at some later point. We also noticed long dark hair all over the floor that a previous reviewer mentioned. Additionally, windows needed proper cleaning.