Everything in the reviews about the flat, the views, the location is spot on. So we were surprised how poor the host was over getting us a spare set of keys. We travelled as 2 couples. We asked the cleaner, a friend of the host's family, for another set of keys. She said she only had hers and we needed to ask him. When we messaged the host he told us a previous guest had lost them. So why didn't he get another set cut? When we asked him to drop a spare set round, he told us he was at work, we should have told him we wanted a spare set, we should have asked the cleaner(we did) , finally telling us to travel to collect them from a friend a distance away. We were only here for 2 days and wanted to go off to do different things, only having one set of keys was a real inconvenience. First world problems but it's rare to find a host so unwilling to help out. We have always found hosts wanting to give us the best experience possible rather than just taking our money. The host suddenly got very communicative when he wanted to know about check out. We never write poor reviews. But on this occasion the host was seriously taking us for granted. Why couldn't someone have popped the keys in before they went to work? Do better