Communication was very speedy, accurate and professional - our hosts had great flexibility around our needs - the flat was exactly as shown on pictures - bonus: hosted on a newbuilt block of flats with a new lift - the noise from main street is minimal/manageable - there are very few permanent residents in the building - its mostly offices and only one more flat on the same floor - which made our whole experience very comfortable even during Covid times. Definitely booking this again in our next visit.