Katerina was amazing. Super responsive to emails. We arrived late at night 10pm and she was outside waiting for us and then when I asked for directions to a bank she offered to drive me there instead. There was fruit and chocolates waiting inside for the kids and she offered to supply milk as well. It was a quick stop for us before an early flight and she helped us pre-organize a cab for the morning. Basically everything was more than we could ask for arriving late and tired with little ones and leaving early the next morning.