Anna was very friendly and responsive. When we arrived at the place, it was not cleaned. Apparantly there was a misunderstanding. We called Anna who took care of it immediately within about an hour. I did not read the other reviews carefully enough so I was a bit surprised by the noise level at night. Regarding the excellent location and the low price, the apartment is still reasonable if you are not a sensitive sleeper. Even with earplugs the music is easily heard. One downside was the hot water that needs to be boiled for about 1 hour before ready to use. Parking in the area can be a bit difficult to find if you are travelling by car (1.70€/hour 8-21h) as it is a very central and busy location. All in all we had a great stay though, we really loved the area and its friendly people!