Alexandra is very responsive to messages but unfortunately this is where the positive experience ends. The listing failed to say that the apartment was on top of a well established bar which plays loud music until around 3am (or at least it certainly does at the weekend). It was impossible to sleep. The noise in the flat was so loud that you could easily tell what song was playing. The listing notes that there may be some city noise and so you may need ear plugs or white noise but this is not normal city noise. I put white noise on full volume on my phone and put ear plugs in and I could still hear the music clearly! There were others in the building who had also rented an apartment through Alexandra who were also annoyed and we all struggled to understand why no reviews have mentioned this bar. When I spoke to Alexandra about it she said she didn’t know about it but the local business across the road said it’s been there a long time and it’s like that every weekend. I ended up getting a refund for the other nights and finding alternative accommodation which meant that one of our two full days in Thessaloniki was seriously impacted by finding a new place, packing up, moving and unpacking. Although Alexandra organised a refund as per the policy quickly and answered messages quickly, I feel very mis-led by her advert and would not recommend booking this apartment.