UNFORTUNATELY, I had a very bad experience with Eirini last weekend. Despite she declared in the site the arrival time generally as "After 14.00 hours" (and this is a reason I chose that house in the first place), despite she knew 2 days in advance (via message in the platform) that I would arrive in the evening, she eventually REFUSED TO OPEN the house at the time of my arrival (23.00 hrs) or provide alternative access. Instead, despite my appeals, she insisted that I should wait in the night, after having a long trip, out in the street for more than an hour until another person (not the co-host) could come and deliver the keys. She wrote to me rudely about my supposedly extreme expectation and suggested that If I can't wait she would cancel the reservation. After been astonished about that (she destroyed any good climate and push me to leave and to search for a new accommodation just 5 hours before my arrival!!) I agreed with her proposal that she should cancel the reservation and she stated that she would proceed so accordingly. Nevertheless, she breached her commitment, never canceled the reservation and kept the money!!!! After I complained to AirBnB she stated that she would only refund an amount equal to 10% of what I paid! All these can be demonstrated to anyone asking since are written messages. I could never believe that such hosts exist in the Airbnb community!! Pitty.