Once we arrived, Dimitrios was not replying the phone as he instructed us to call to enter the place. We had to wait outside for him to write us the password of the lock. Once we entered the place, I found a broken couch with stains on the mattress, hairs on the floor, mold in the bathroom and rust, rest stains in the toilet and the glass wear full of stains. I never saw anything like this and called him immediately. He ignored to hear my complaints about the cleanness and only focused on the couch. Said on the phone, “give me two minutes and I’ll send a technician over.” after 30 min. I called airbnb's hotline to cancel our reservation as he got loud on the phone and ignorant for not giving a solution to any of the issues. After 1,5h he called me back screaming on the phone asking why I involved Airbnb in the problem again promised that he will find a solution in 2min. After no feedback on his side the hotline canceled our reservation in full refund. Thank you customer support