When we arrived at the appartement we had no internet connection so we called the host to give us the codes to enter the appartment. The host Alexandra was not only extremely rude but he hanged the phone to us and didn’t help us by giving us the codes… We stayed for hours outside the house after a 7 hours road trip in the rain.. We contacted our daughter to search the email to find the codes. We are extremely disappointed and the host has an unsafe behavior. I would definitely sue her. The experience will be definitely unforgettable for us…