I’ll start by saying that the apartment is hardly ‘luxurious’.
First of all, it does not sleep 6 people. We were 2 mothers and 4 children. There is a big bed in the one room that can fit 2 adults and a child. Then in the second room there are two single beds. The living room however has what I would describe as a ‘matt’ that would not even be fitting for a pet. I as the second adult had to sleep on a small sized leather couch. Needless to say I had horrible sleep on that couch.
Upon arrival, the elevator was broken and we had to hall up all our luggage. However it was fixed the next day. We did not like the fact that Mrs. Marili left us the keys at a random pizzeria across the street. Which means who knows who else could have access to our room. The first night the toilet stopped working however Mrs. Marili had her phone closed. When I called in the morning and explained to her the toilet was not working she said ‘It was working yesterday I do not know why there would be a problem’ Instead of trying to immediately solve the problem she almost insuated that we were the cause of it not working.
The apartment is very old in its appliances. The vacuum barely works and the blow dryer is ancient.
We checked-in at 3pm on the first day and the check-out time we simply assumed would be at the same time (3 pm) on the day of departure. I must say she did have a note in the hall saying check-out is at 12 however on the description of the room she does not write anywhere the check out time is at 12pm. I have travelled all my life and ran a hotel of my own. I have never seen different check-in and check-out times. On our last day we left our luggage all packed at door to be able to stop at a couple of shops before leaving and she called me and was extremely rude. She was mad that we had not left already by 12 pm (even though the room was not even booked for that day) and that the cleaning lady was there.
The cleaning lady was very courteous and let us use the bathroom before we left.
I would never go back again! Mrs. Marili was extremely rude and unprofessional and the apartment is very old.