We were 2 guests. We asked for a second key (i.e. 1 key for each), but the administrator apathetically told us they didn‘t have a second key and hence could not provide us with one. There weren‘t any hangers anywhere in the appartment (including in the bathroom). The only paper available in the whole appartment was just one toilet paper; no napkins or tissues, not a second toilet paper. The bed was convenient but there were no bed sheets, instead there was only one light blanket provided. The door of the wardrobe was so difficult to move and manage that we finally left it open. The appartment only had 1 small mirror (approx. 25 x 25 cm) in the bathroom and that was it. TV had no signal (and not all channels were available at the list); at least Netflix worked properly. That's far from "luxury" as advertised. In general, overpriced for the services and convenience provided coupled with the staff's unresponsiveness to our concerns.