Alexandra replied very fast and friendly to every question we asked. The lady from her cleaning service was SERIOUSLY the cutest person ever and she insisted on cleaning everything perfectly even tho it was fine for us already. A very good employee! The room itself was very clean and we had 0 problems with the check in. I wish i could give 10 stars for the location because it always amazed us how close everything was to the apartment. There is a written guide that also came in handy. Would recommend this. 10/10