Location location location! The position of the apartment in Chania is perfect, restaurants and bars on your doorstep, yet located in a picturesque and quiet street.
We didn't end up using the cooking facilities or ground floor at all really as we ate out every night, so am unable to fully comment on this area. Bedroom and balcony were fabulous, bathroom lovely, no issues at all.
Just to mention, if you're a late sleeper, that the apartment is quite near a church where the bells ring every morning at 7am - wasn't a problem for us as we are early risers and it added to the experience.
Communication was no problem, Vasiliki was always on hand for any help or advice and even arranged a taxi to pick us up from the airport.
Would 100% recommend :)