We had a good stay at Stelios’s overall. The place was sparkling clean. It is a nice cosy, modern space and very conveniently located 2 minutes away from the old town. It was very quiet. Also Stelios kindly provided us with a second set of keys, so my wife and I could each have our own given we would sometimes do different things.
However Stelios could have been more responsive and taken our questions more seriously. It took 2 weeks and a reminder for them to tell me that an early check in was not possible. I asked because we were arriving in Chania at 9AM by airplane with our luggage and my pregnant wife could have used an early check in rather than wait 6 hours at a cafe, were it possible. Stelios finally responded that early check in was not possible because he had someone in the place until 12 and that he needed 1 or 2 hours to clean it. This is of course totally ok but then he never responded to my request that he let us know in case the place was ready before 3pm. As I did not hear of him on the day we arrived, I finally walked to the place at 3pm, with no instructions from him about how to enter the place. I waited a bit then sent him a message saying I was waiting outside, to which he responded quickly saying he’d be there 10 minutes later, which he did as he showed up at 3:20. I seriously doubt the place was not ready before 3pm, but they did not seem to care about my request to check in early in case the place was ready before that time.
Also the place is not a suite (which implies a series of connected rooms) but a studio. And it does not have 1.5 bathrooms but 1. No big deal here, but prospective guests should know.