Valia and Eva were outstanding hosts. Their communication pre, during and after our stay was outstanding. The villa has everything a young family needs, including an outdoor playground. Eva was even kind enough to provide a cake when she realised it was our son's birthday - so kind. Sadly we had a week of wet weather, owing to a late in the season booking (23-30 Oct), and therefore we could not maximise the pool and play area to its full extent. However, assuming you have good weather, the villa is ideal for young families or couples. It is worth noting it is relatively secluded (which we liked), but it will take you 20-30 minutes to drive to the nearest town (Rethymno); which is lovely. Given we had wet weather, we ate out a lot and every one of Valia's restaurant recommendations were fantastic - a really well put together pre-arrival pack, with lots of good ideas for things to do.
I booked a massage for my wife at the villa, which she enjoyed. Valia put us in touch with the company and they were punctual, friendly, fairly priced and professional.
Overall and excellent option.