Rena was very thoughful. The place is so cute, clean and spacious. She decorated well and left very warm welcoming gifts. She informed me about the buses directions taxi station and the supermarket. We had a great experience in Crete and recommend the Heraklion hop on hop off bus tour. Rena was very helpful with anything that we needed. She was very accomodating! We would like to come back one day and see Chania. Thanks!