We were extremely disappointed with our stay at the villa. We had a number of issues that we encountered within our first 12 hours:
- there was a leak underneath the sink, which is where we stored our toiletry kits. They were soiled with dirty water.
- we cleaned up 3 different ant infestations. 1 in the bedroom, 2 in the kitchen. We did not leave food out overnight.
-the pool was extremely dirty. There was a layer of grease on the top (presumably from prior occupants suntan lotion), and debris on the bottom. We did not feel comfortable swimming in it.
- there was no shade in the yard. We had to request for umbrellas to be brought in.
-the screen door leading out to the pool is broken. There is no way to keep it open at night without mosquitoes coming inside.
-the wifi did not work.
-the towels are stained.
- shampoo was advertised in the listing. There is none in the house.
- there is no laundry soap, coffee or tea and limited garbage bags for the kitchen.
We expected so much more from this villa. After our first night we brought up these issues to Angelina. She did send over her staff to look into the ants, brought some coffee and eventually an umbrella. However, the concerns were not well received and we were ‘invited’ to leave and receive a refund. We were instructed to wait until 4pm and then someone would come to the villa to provide us a refund, (we contacted Angelina early in the morning). At 4:15 we were still waiting. After contacting Angelina to follow up, she said her husband sent us these instructions and didn’t communicate it to her… we weren’t required to wait around and could have left any time. We wasted an afternoon of our vacation waiting around unnecessarily.
Angelina did provide us with a refund, which we do appreciate. We hope other people don’t have a similar experience to ours.