Couldn't have asked for anything more. Check in and check out was extremely easy, communication great. It is a lovely little room with a nice balcony, exactly as per the photos. The location could not have been better, right in the heart of the old town. For this reason, there are bars and restaurants nearby. I can't speak to how noisy it is at night as we both wore ear plugs and had a good night's sleep. So if you are a light sleeper, then might be a good idea to bring some. A perfect place for a short stay, we would definitely return if passing through Chania again.