The photographs of the rooms did not match any of the rooms we had. Also there was no hairdryer, shampoo, breakfast, TV, iron, no second bathroom as advertised on the website and the air conditioning was only in one of the bedrooms. One of the rooms was supposed to be with two single beds but had a bunkbed instead.
The water coming out of the tap in the bathroom and the kitchen was often cold and at best lukewarm. The house was supposed to be for four people but did not have crockery and cutlery for four people, let alone many other cooking utensils like for example a knife. There were only three chairs in the kitchen and no bench or sofa. There were no cleaning utensils (broom, dustpan and brush or bucket, etc.). After about five days someone had suddenly been in the rooms to do some cleaning. Nobody had told us about this either. Another time we were told that the cleaner hadn't come the previous day because guests in another cottage had left. There was no information of any kind in the house, not what to do with the rubbish/recycling, how to use the toilets (just a sticker on the wall that you shouldn’t flush toilet paper down the toilet) or air conditioning or anything about any breakfast. The house was fairly dirty and the wastewater toilet pipe was leaking unto the bathroom floor. The toilet brush was definitely the dirtiest one I’ve ever seen.
We were not made to feel welcome. Although the garden was really lovely, we did not want to spend any time in it because one might be told off for being too noisy etc. In every single conversation we had with the host we were made aware of the fact that there were other guests and that we therefore had to be as quiet as possible. Giorgia’s husband was particularly rude towards our daughter. Other guests (adults) also commented on his grumpiness towards them. Not once were we asked if we had everything we needed or how we liked the place, instead we were told that we were lucky to get the place we did as others who had paid as much got a smaller place, and we were also lucky to get this place for the price we had because we got it on an old website.
I could go on but it would not change the overall impression. The cottage could do with a good haul over and it could be fabulous again, but it feels run down, and it’s hard to shake off the impression that Giorgia and her husband would rather be without guests and are only doing it for the money these days.