Alkis is quite amazing. Our ferry was delayed due to strong winds and we missed the last bus to Chania. He was very accommodating and waited for word from us until we were sure that we couldn't make it. Then he helped by suggesting alternative travels from Heraklion to Chania. He also asked if we were able to arrange accommodation for the night.
As for the apartment, it was quite spacious, clean, tidy and has a fully equiped kitchen. We visited during spring, so we didn't need to use the aircon. The only downside was the hot shower. There were 4 of us in the group, and we needed to take hot showers before we slept. It takes 15-20 mins for the hot shower to kick in. If the 2nd person wants hot water all throughout, he needs to wait a few minutes before taking it, or he'll get cold water halfway. As we normally left early, and came back late, this meant that sharing the one bathroom and waiting for the heater reduced our sleeping time. But overall, it still worked out for us because we were on a budget and the place is near the bus station, mini market, and some really good taverns (Alkis suggested Manos Tavern and we loved it!).