My wife and I had a great stay at George's place. The apartment itself was even better than what we expected based on the pictures and George's parents, Michael and Gill, who lives on property and essentially were our hosts during the stay, are very friendly and helpful. When we arrived they showed us around, introduced us to the area and answered the few questions we had. We did not find any specific reason to ask for further assistance during our stay, since everything was working as it should, but they were very keen to know we enjoyed our stay and we talked a bit on daily basis.
Other thoughts: Rethymno beach is well within walking distance and so are very many excellent restaurants. We tried about eight different restaurants in the area based on TripAdvisor ratings and we were happy with all of them. The apartment is good positioned if you have a car and want to travel around the island, since it is almost in the middle between Heraklion and Chania.