Our stay with Charalabos was fantastic! Extremely generous and goodhearted man.
So I should start by saying that our stay was highly unconventional--as we never actually made it to either Heraklion or the airbnb! I had just had an emergency hernia surgery before the planned visit, and communicated that we would have to stay in Chania (where I had the surgery) rather than make it out to Heraklion; we said we understood that we wouldn't be able to get our money back, as this was the day of, and thanked him anyways for his time.
Rather than just wish us well and let things drop, Charalabos actually drove over to the clinic where I was recovering (he works in Chania) with a delicious homemade pumpkin and rice snack to see how I was recuperating. After staying for around an hour, and even taking my friend to a pharmacy on his motorcycle to grab my ibuprofen, he generously invited us over to crash at his house in Chania for no extra charge (the airbnb he rents out is his sister's place). He picked us up later that night with his kids, served us yummy tsipouro and nuts before bed, and helped arrange a taxi for the next morning to bring us back to Heraklion. Couldn't have asked for better support if my own family was on the island! Again, never saw the actual place, but full recommendation on the host. Will contact again next time we are on the island!