The arrangements for staying went very smoothly, with quick responses from Sofia, and she was at the apartment to greet us. It is a good location for visiting the city and Knossos (though the roads are very busy).
The apartment felt safe. It was clean, modern, with a good sized balcony, and a very comfortable bed and good Wi-Fi.
The area was quiet for a city centre location. It was about a 15 minute walk to the city centre (museum, restaurants, shopping and restaurants) – downhill on the way there, and if you don’t want to walk back up the hill, a taxi back is a cheap alternative (~€4) and the taxi rank is on the way.
There are lovely bakeries nearby and a restaurant within 5 minutes, if you want something very local, though we found the choice limited (maybe because of the day/time/season).
If you’re staying at the start or end of your stay in Crete, I’d suggest not taking a car. Although there’s convenient parking, the address isn’t easy to find, local drivers are challenging, and it gets pretty congested (though thankfully not on a Sunday when we arrived). If you do have a car, make sure you’ve got a good city map and/or GPS as it was impossible to find without.
Sadly there were a few negatives. The bath had no plug and the shower had to be held in the hand as there was wall holder. Also the filter coffee machine was inoperable as the jug didn’t have its lid (which opens the valve to allow the water to flow into the jug from the filter’s base). There is also an Illy coffee machine which would have been great if we’d been told it was there, but you’ll need to bring capsules. Also a couple of extra pillows and a map with landmarks / suggestions would be very helpful.
Negatives aside, it is a safe, clean, well appointed place to stay from which to explore this lovely city. We’d have no hesitation in recommending it.