We booked the house for 4 days following the good reviews and the intention to spend some relaxing time away from the busy chania. Unfortunately our experience was not positive and we left after 2 nights at our cost.
Important to note that my wife is pregnant and we might have been more flexible in case we were not expecting. Main issues with the house were the following:
- Very old mattress with hard springs that you can feel on the back. Consequence is that we could not sleep at night
- Strong smell coming from the bathroom which required a spray of deodorant every 10 minutes
- Cleanliness issue, dusty floors and surfaces, greasy kitchen
- Dark environments, very small windows which essentially require keeping the main door open to let in the light. However, there were big vesps / flying bugs outside (nests) which did not allow to keep the door open
- Due to the aforementioned bugs we also were not able to enjoy the garden outside
- Old fridge which was very loud and we preferred to shut it off to avoid the noise
Now, Panagiotis was proactive in asking how our stay was going (we did not meet him in person) and once we explained the issues he was genuinely trying to help us. He offered to buy a mattress cover to improve the bed but timelines were rather slow and we spent the first 2 nights on the old springs (and afterwards we left). He bought us a deodorant for the bathroom which helped. He offered to clean the apartment again although we were already inside so i am not sure how this would have worked. He also cleaned the nests outside and the big bugs were indeed less during the second day.
Once we decided to leave ( we felt that investing time in fixing the issues was not the best way of spending our holiday time) we asked for a refund of the last 2 nights. Panagiotis offered to fix all the issues but as said we preferred to leave and we did not get the refund. Overall we felt that the house was not in good conditions for having guests and fixing issues after the fact is not the way to go especially for guests that booked only for a few nights.