The room was very good, super happy with the location of the hotel.
Nonetheless the organisation and communication was more complicated, we had difficulties finding the hotel the link to the address was not the right one.
The receptionist was not very helpful, very nice, but not helpful on what we could do around Chania, our last day we left our luggage to the reception, she took us the key to enter the building and when we ringed the bell, the receptionist didn’t open the door, we had to call the people in charge based in Athen, entering the hotel we saw that she was listing to music and not listening.
Overall, the room clean, even though the room service is only every 2 days, something that should be said when we do the check in…
The service not good.