Unfortunately, due to covid reasons, we had to cancel our stay at the villa. That was a shame and we were so disappointed. Even if we did not have the opportunity to stay, communication and professionalism was perfect from A to Z. Each time we had a request or wanted to book activities/cars/ferries in advance, our concierge Stella was so welcoming and helpful. We really felt taken care of beforehand and I am sure the experience in Chania would have been awesome. Also, the agency was really flexible and understanding regarding our situation when we had to cancel and tried their best to find a solution. I am sure the house is as great as the hosts. Thank you again and I hope we can come back anytime soon!