The host was always quick to respond to any inquiries, even within the hour. The host also has a phone in the unit in case you need to contact them. They answered all my questions and had suggestions for places to visit, they were very accommodating. The description of the listing is accurate and the pictures are exactly as how the place looks. The unit was very clean and enjoyed coming back to the place after a long day sightseeing. The location is great, felt very safe in the area and is directly across the central market. It is a 3 minute walk to the harbor. The central market offers great shopping and some of the best food in Chania that we experienced. Also, there are several restaurants right near the building that are really good and many locals go to. Overall, Vagelis was very accommodating, answered all my questions and is available if you need to speak to him. The unit is very clean and it felt like we were at home. The kitchen is well equipped to cook your own dinner, the ac unit keeps the place well ventilated and cool. I would definitely stay here again if I visit Chania. Shopping and restaurants are within steps of the apartment.