Pros:
Large apartment and very clean.
Location is great. So close to the water and just a few minutes to the center.
The balcony was our favorite part. We enjoyed coffee and meals out there everyday.
AC worked beautifully.
Elevator!
Water temperature and pressure in the shower were great
Washer worked great! Although we had to buy our own detergent.
Cons:
Shower head isn't fixed up high, you need to hold it.
Internet speed is very slow if you plan on working remotely. It's completely acceptable for surfing the internet though.
No smart TV and not many English language shows.
Check in was smooth. We met Pari's mother and we got to check in early which always great!
Check out also smooth. We just left the keys on the table and texted when we left.
Communication was easy enough. We had a little issue with no internet at the beginning and Pari got it cleared up within an hour.
Bonus...we experienced a fairly strong earthquake while here and nothing broke. So overall, I would highly recommend for a stay in Heraklion.