I made this reservation for my wife and son, so I havent been there. Here is relation from my wife:

"When we arrive to Chania no one was waiting for us. We get the message thet the keys are under the pot, before doors, but problem is that there was no instruction how to use equipement in apartament. Air conditioning did not work, there also was no hot water and we didn't know how to use wi-fi. After a few sms some lady brings us a remote control of air conditioning and turn on hot water. Elisavet responded to our questions very quickly, but I believe that this situation was a little strange, this is first time when owner or representant didn't swhow up.

The apartment is located 10 minutes from the beach and 15 minutes from the old town. Huge problem is, that the building is situated at a very noisy street which never sleeps. Even with the closed windows you can hear every sound - the worst were motorcycles. In addition, across the street is a gas station with all its charms, 24/7 :-) It was impossible to sleep at night, even with earplugs.

The kitchen is big and comfortable, but poorly equipped (no bowls for example). Tiny bathroom - shower together with the toilet - when you the shower water floods the toilet and the whole bathroom. There is a lot of cabinets in the apartment (you can easily to hide things) but they were not cleaned well. Bed is comfortable, but thin sheet is not enough to cover, I think there should be a blanket.
Big balcony, unfortunately, does not have anything to dry clothes. Washing machine on the roof, with a beautiful view of the city. Chania charming as ever.

I must also mention that we have chosen a different apartment, but 10 days before arrival Elisavet changed our reservation. We have no other option so we agreed for that."