Very good communication (we received all replies immediately), apartment was ready on time of our arrival (you can pick up keys from safebox in case of unusual time of arrival). Very clean Apartment with new facility (in accordance with pictures). Apartment is extra equipped (towels, soaps, hairdryer, coffee maker, dishes and many other).
Maps and extra information in apartment (good restaurants, bars and spots to be visited, etc.). Apartment is very close to city center (2 min by walk).
We really recommend to use this apartment for stay in Heraklion.