My family and I had an amazing time at this villa! The host was lovely and ensured we had everything we needed. We arrived very late at night/early morning and the host was there to meet us and show us around the villa. There was bottled water in the fridge waiting for us and after a few days the villa was cleaned and the bedding/towels changed for us.
There was an issue with the pools pump when we first arrived but we were informed about this issue at the start of our stay and kept updated about when the maintenance men were coming to fix it which was within a couple of days. The pool was still useable during this time however we really appreciated being kept informed about the fix and when to expect people around.
The villa was in a beautiful location overlooking the mountains and was very peaceful for our stay. A small local shop was a 5min walk away and had everything we needed between bigger supermarket shops and the beaches were a close drive away.
Overall, we had an amazing time in Crete staying at this villa and would not hesitate to recommend to other or go back ourselves!