Susanne was a great host...she exceeded expectations of a perfect host for two main reasons.
1-she came to the bus station to pick us and she gave a little tour of the neighborhood.
2-the morning we left, she gave us a rode at 5h45am!! To the airport. And for her, it seemed normal to do that for her guest.
The apartment was very clean and quite well situated. It's fairly easy to go downtown by bus or by foot. There is a big grocery store near the apartment.
We really liked our experience, but we have to admit that Heraklion is a noisy place because of the airport physical location (close to the city). We could hear the planes when the sliding door was open. I don't think it's a problem with Suma's place but rather the city.
We recommend this place.