The place and the location is nice, it was just not what we were expecting for a place claiming to offer a “luxurious” experience. We were checked in by Dimitris, the Manager of Vigla suite. When he brought us to our room, we immediately noticed that the room was not really cleaned. Dirty floors inside and on the balconies, dirty dishes, the day bed outside is nothing like on the pictures - with big yellow stains on the mattress. The bathroom was also quite dirty, as well as the doors of the cabinets. In general, the “suite” was just not clean at all and worn out.
We asked Dimitris politely to check on this and he told us that the cleaning crew will take care of it. But nothing was really cleaned at all. We had to ask him three times during a span of 4 days to get it cleaned, after all we just had to do it ourselves. It was stated on the website that the “cleaning crew” will clean every 3 days but in reality they just changed the towels and made the bed. Also, we had to ask for new toilet paper and soap - so they did not even check on this. We are really not picky when it comes to cleaning but this was just so disappointing and not acceptable for an 130€/night Airbnb. Especially when you look at the pictures on Airbnb, which are not like the reality. For a place claiming to offer a high standard, we felt cheated. It was also the way the situation was taken care of, with Dimitris saying it will be fixed, when in reality he did not care at all and the cleaning crew did nothing. When I asked him to check on the situation himself he just stopped replying to my messages. I don’t want to spend my time during my vacation to clean a place I pay this amount of money for. It was just so disappointing.
The pool and the location itself were still nice though. If you are looking for a nice place with a higher, “luxurious” (as they say on their website) standard, I would not recommend it. There are better options for the same price in the area of Rethymno, where you certainly get a better value for money.