Nikolaos was very helpful before we even arrived in Crete, he even went as far as helping us rent a car which was waiting for us at the airport, with a baby seat installed for our 2 year old.
Mr. Petros was super helpful when we arrived, helping us with our suitcases to our room and showing us what we needed to know.
Someone came every morning (super respectful to not knock loud in case our child was asleep!) and changed our towels and gave us more toiletries when needed and changed the towels every couple of days.
The location was PERFECT. A few minutes from the port and in steps away from stores in case we needed anything at all.
We definitely recommend the Hamam Suites!