Nice contact, great view to the harbour and Dia island, recently renovated, with a central position near the archeological museum.
Need some more effort in cleanliness and details, and some improvements are necessary for long-term visitors.
Also it's negative that the owner doesn't live in Heraklion and so lacks the personal contact with the owner that could avoid misunderstandings.
Anyway there are not many choices in the centre of Heraklion and this remains one of the best.