Overall this was a rather underwhelming experience. The place is basically similar to a US Airport motel. It’s an okay choice if you need to catch an early flight or bus, but it would not be my first (not even second) for having a peaceful holiday.
The place is functional and clean. The room is large enough, the room and bathroom are well equipped and there is an AC. Check-in was easy and very well organized. The team managing the place is super responsive and very friendly! They were so kind to organize a taxi for bringing us to the airport.
The handiness of the place comes at the expense of feeling comfortable: the rooms are at a loud Main Street, which makes it generally noisy. Moreover: underneath is a club that plays loud live music. The owners told us that the club is only open during the winter months and that it was a major coincidence that there was a concert while we were there; However: until 1:00 am, there was no chance of sleeping.
Second, the place is rather darkish, lacks a view and is generally not so nicely situated. (next to the central bus station). While the room has all necessities, it feels anonymous (which is okay, if you have only a stay over) and a little sterile.
Given that Chania has a large selection of amazing individual AirBnBs in the inner city area for comparable prices, I would recommend to refrain from booking this place as a feel-well basis for exploring the city on holidays. However, the place is totally fine if you are on a stop over or just for one night around.