Maria is great! I never got to meet her, but we were in constant contact and she answered every one of my questions so fast. She was also very helpful in letting us leave our bags in the common room after checkout so we didn't have to carry them until our bus. The description doesn't lie, it is completely in the old town. We could walk from the harbor in 3-5 minutes. There were some good breakfast spots within 100 m. Overall, we couldn't have asked for a better location. There are 2 different apartments that are available to rent, which I wasn't completely aware of, but it's a non-issue. You don't really hear anything, except for maybe our squeaky bed. Getting to sleep and finding that comfortable position was pretty noisy, but again it's not really a complaint. If I ever make it to Chania again, I would sleep here again for sure.