We had a relaxing holiday at the villa. We had rented the villa for 1 week. We were 3 adults and 1 teenager.
In view of the situation in the last 2 years, I asked the owner in advance that I care about cleanliness and will count on everything in the villa to be well cleaned and disinfected, and I asked her to check for sure if the water in the pool has been changed. I have received confirmation several times that this will happen.
On the day of check-in, we literally passed each other at the door and she assured me that everything was checked and cleaned. Unfortunately, it turned out not to be the case. The bathroom on the second floor didn't seem to be cleaned, I took pictures and immediately sent them to her. At first I felt like they were trying to convince me that we weren't seeing the same thing in the pictures, assuring me that they used a professional cleaning company, etc. Finally, they assured me that they would send someone over the next day to clean the two bathrooms again. This happened, two girls came and basically cleaned the bathrooms.
Meanwhile, it turned out that the bathtub on the second floor was leaking, all the water was flowing out of it. Again, it turns out they don't know about it...
The next day a guy also came to look at the tub and put silicone on which unfortunately didn't help and we just soaked with towels because we decided we wanted to rest and not deal with masters during our 1 week vacation.
This gentleman changed both the pool filter and the veil, suddenly the water became crystal clear, which it was not when we came. This was kind of disappointing me, since I personally request that in advance.
Elizabeth was kind enough to send us extra towels to soak up the leaking water from the bathtub.
I believe this may be bad luck, but I thought it will be fair to share it with future renters as well as give it to the owners as feedback.
About the villa itself - the photos are quite processed, but nevertheless the courtyard of the villa is a magical place. It is located in a very quiet village, real nature, clean air, peace, harmony. The house is an old stone building that smells awfully musty, which is understandable, when all windows and doors are open, the smell is much better.
On the lower level, the ceiling is quite low and not ok for people over 1.85 tall. The kitchen is well equipped, the beds are comfortable, we spent almost all of our time outside, so these features were a no-brainer for us, but I think it's important to be clearly mentioned. I didn't saw any of this in the comments of the previous clients.
The owners had left us almost fully stocked with breakfast items for the first few days as well as water stacks, it was a very kind gesture indeed, much appreciated.
I would like to say thank you to Elizabeth and her colleague for everything they tried to do for us so that we could have a satisfactory stay.
I believe they will take my feedback constructively because the villa has huge potential and is truly a magical place.