Eleni is the best host and treats you as if you're family. She went to great lengths to make us feel at home & helped us resolve the minor issues that came up. The apartment is clean, nice with good showers and dual air conditioners. Its walking distance to a mall w Starbucks in Heraklion and is a 12 min walk to the old town and tourist areas. The Aegean Sea is your view. Its in a safe neighborhood with a gate and locked lobby but like all of Heraklion, it doesn't look like Beverly Hills. Greece doesn't always have the best infrastructure but it has old world charm. In an area with few good hotels, this was a nice alternative.