The place was in a good location (15-20 min walk to main part of the city centre and Bus station A) and the facilities are great. Big lounge, very good wifi, nice bath tub, air con if you need (we didn't need it), balcony etc. The views from the balcony and the big window are pretty nice. There's a lift in the building so you don't need to worry about carrying your suitcases up 5 floors. There are a couple of restaurants around and a supermarket just down the road. We didn't get to meet Sophia in person but she's very quick in response. We stayed there for 2 nights only, but it's definitely a good place to stay.