Myself and two of my friends turned to a week ago to a very cold reception from poppy. The apartments are lovely and good value for money with nice grounds but we felt uncomfortable throughout our stay. We met a group of boys there who had stayed for slightly longer than us. As we are all 18 year olds finishing our exams we are bound to be going out and having fun, especially because we are in Malia. As we would pre drink quietly, Poppy and her husband would constantly come out and scream in our faces for making too much noise (which is quite ironic). Poppy would swear at us in Greek but as soon as anyone would start piping up she would go mental. She charges you €13 if you lose your keys. There are no cleaners and they do not empty the bins throughout your stay. Our sheets were never changed and we only had one new towel. Poppy’s husband was very creepy and would sit on sunbeds watching us at 6am or following us outside shouting at us in Greek. Another one of our friends later turned up and received no welcome from poppy other than her hurling abuse at us at night. As the boys left, Poppy continued to throw abuse at them, telling them to go to hell, that ‘Greek boys fuck English girls’ and that the boys ‘did not fuck’ and there was mention of racist slurs. She also said she is never having English people back again which is just racist. She does not allow you to keep your bags there when you leave and have a late flight and constantly threatens to kick us out on the street. She complains about us making noise but on our second last day as our friends were leaving, she enters our room with no warning as we are asleep and begins shouting at us and the boys who were stood outside. This is inappropriate and hypocritical. The pool was flighty with a layer of grease on the top and dead bugs everywhere. She did not provide extra toilet paper when needed. We were kicked out at 12pm and we’re not allowed to leave our bags anywhere, even though our flight was not until midnight, meaning we were left to carry our suitcases around malia and had nowhere to go. There was a couple staying at the same time as us and she called them animals. Overall, Poppy and her husband are in the wrong area to be complaining about noise and acted as if they could control our activities on our holiday. They really put a downer on the holiday and had a rude manner from the minute we arrived. Would not recommend.