Really nice place, centrally located in a very charming part of Chania, with almost everything checking out great. The biggest thing I wish I knew before I booked (which was not noted in the listing) was that all rooms here sit directly over a bar / night club that plays its music well into the night very loudly. I always think it’s a good idea to take the positive with the negative, so I’ll start with everything that went well:
Check-in was very smooth, and a gentlemen took only 5 minutes to come let us into our room when we got there. The room itself is a great value, and has quite a lot of character! My favorite part is the private balcony that opens right from the kitchen. The beds are comfortable enough, but don’t expect a super luxurious mattress.
Here’s just a brief account of the unfortunate part of our experience: we got back to the room around 9pm on a Saturday to discover that the first floor had opened up as a bar / nightclub of sorts, playing very loud music. When we entered the building to go up to our room, the music could be heard all the way up to the third floor (I’m guessing rooms on the second floor heard the music much more than we did). Around 9:30pm, I called Nikolaos (the host) with the concern about the music playing into the night. He answered the first call, and assured me that that music would stop playing at 10:30pm. I trusted this was going to be the case, but there was no change by 10:30pm. I waited until 10:45pm to call him again, and he did not answer his phone after several attempts or messages I sent him through Airbnb.
I managed to get a little sleep, but the music played on (and actually
increased in volume and bass) until about 3am. I was hoping to see some sort of follow-up from Nikolaos the day after, but that did not happen. I understand that sometimes these things can happen, but I was very disappointed with the lack of communication and follow-up from the host. It did not feel like he was very concerned with our comfort while we were dealing with the noise issue.
Hoping this was just a fluke, because this place has so much potential! I’m hoping the listing will be updated with an accurate description of the location being over a business that plays music into the night, and better communication outreach from the host. Places can always improve with feedback, which is the really cool thing about the Airbnb community :-)