Sophia was very friendly and helpful. She was in the hospital for surgery during our stay and her cousin Sonia was there in her place. Sonia taught us so much about the history of Crete, where to go and what to see....it was really wonderful talking with her! The view was wonderful and the apartment was really quite spacious with a lovely balcony to sit and enjoy the view while eating breakfast. I thought from the pictures that it was a 2 bedroom but the room with 2 beds is really in the living room. That was fine for me and my husband but the friend who was staying with us had wanted more privacy so in the end she left. Also, the internet is not very strong, even though it was fine in the restaurants and hotels in the area. For most people I think it wouldn't matter because they are on vacation but I had to do a lot of work on the internet - which was a bit hard with the internet being unreliable. The toilet broke while we were there but the plumber came and quickly replaced it...so it wasn't a big problem for us and now it is brand new! The shower was not so fun because the curtain doesn't reach to the floor and the curtain rod is outside the perimeter of the shower pad so there is no way to take a shower without getting water all over the floor. Sophia gave us lots of towels...but still I would rather not have gotten water on the floor each time because it's hard to keep the floor clean if anyone has dirty feet and walks in afterwards. There were three of us so it got a bit messier than we liked. However, all things considered, it was what we needed. We were able to cook, shower, and sleep...except that we spent more than we wanted to eating out so we could get an internet connection.