Gabriella is a lovely person and we assume a nice personality. Great communication until after we had arrived. We arrived late but she showed us to our room, told us the basics then left. We did not have any further communication after this. We did not get shown the communal areas like the shared kitchen or invited to the garden to socialise with other guests ( as all the other reviews appear to indicate). The room we got was not the one pictured. The garden and grounds resemble a crumbling ruin and building site rather than the garden as advertised. The room was covered in ants including the bed sheets - the bath was rusting and covered in years of limescale, the drain was blocked creating a pool of dirty water with masses of old body hair floating around at our feet. We had a few sheets of toilet paper- not told where to get more. We did not feel clean- we stopped showering it was so bad. We considered booking alternative accommodation as we couldn’t face getting into bed with the ants. What we saw of the shared kitchen and other areas was a collection of dirty and unclean spaces. We do not like to leave negative comments but on this occasion we feel the need to get the reality across with this place - it is not what it appears in the photos or the reviews. We would not recommend anyone to stay here - not even our pet cat.