We stayed 5 nights in Vasilis apartment, we didn't meet him but we were always in contact before and during the stay, he answers very quickly and precisely.
His parents did the check in and all of them were very welcoming giving us fresh towels after few days and delicious homemade products to taste!
The place is 10 minutes by car to Chania city center in a very quite neighborood.
I would definitely come back for the great value for money of the place and the services!