Our hosts were very kind and willing to help with anything. They made sure everything was alright and even gave us a ride to the city centre the first night when we didn't have a car. I suggest renting a car because the apartments are up a hill and you can explore more of Crete that way. It is ok to walk down but when it's hot it's not ideal. The place is quiet, clean and comfortable. The only "problem" was with adjusting the water temperature in the shower. But that is very common in these countries so it was not really a problem for us. The hosts communicated with us all the time to make sure everything was alright. We enjoyed our stay and we definitely recommend it to everyone!!! :)