Kalliopi was an incredible host and great help. She was very accommodating from get go. I wanted to check with her before I booked the place coz I was going to land around midnight and probably wouldn't be able to get to the place until 1 AM. She was instantly willing without hesitation or extra charge. She suggested to opt for car rental over a cab as it would be cheaper. When I got there at around to 2 am due to delays, she was waiting by the window to make sure I reached and welcomed me with a smile. What more can one ask for. She was also very helpful with local tips. Definitely recommend if you are in Agios Nicholas or Elounda area in Crete.