It is part of several buildings of suites, like a hotel, not part of someone's home. The employees were very helpful, including helping us to rent a car on a Saturday night. Everything was wonderful other than that there was not a washer and dryer in our suite (as we had expected from the listing). Communication via the Airbnb app wasn't always responded to, likely since this is a hotel, and communication via phone was sometimes difficult due to difficulty understanding one another's accents.