Lovely, kind, and responsive hosts (Christos and son), it is easy to see how guests have appreciated this. We appreciated the quick accommodation to allow us to stay an additional night, and willingness to address a misdiagnosed power issue immediately. Pros: clean/neat appearance; good hot shower; nice quieter location just outside old city walls; grocery, bakery and souvlaki-grill very convenient; a decent 10-15 minutes walk to center and waterfront. Cons: We are unfortunately VERY allergic to cigarette smoke, and it is strongly noticeable and present in the apartment. The water faucets in the bathroom are difficult to operate due to age (perplexed us that in contrast the kitchen was updated and more modern); beds are hard and uncomfortable, and in March we were extremely cold at night. "Penthouse" describes a top floor, 4 steep and narrow flights up, no lift (we had small backpacks so not so much an issue except worn down knees); From small balcony glimpses of port and mountains. A little difficulty driving there, fortunately had a Greek friend/phone with us (we should have asked for directions from host before arriving). We should have been more diligent in checking all the reviews mentioning the same issues we had. All said, if you've young knees, aren't bothered by steps, smoke odor, or dated plumbing, it's great place from which to see Heraklion. We wish you continued success with AirBnB.