The house is in an excellent location, with great restaurants and a walk to the old port. Lena was accommodating in changing our reservation due to changing plans in transportation. However, there were attempts to contact her for directions in terms of meeting her for check in, which were not responded to until the day before arrival. This meant we didn't have time to look up directions and spent at least 20 minutes lost in Chania and could not find the church. The house itself is quaint, but could use some love. The towels feel like sandpaper and some of the bedding had stains and spotting on it, the pillows were also uncomfortable and there were no additional blankets provided. There were few instructions for the house, but it was simple enough to figure out ourselves (wifi, ac, etc.) it was a decent place to stay but definitely not worth the amount charged.