Eirini and Vincent were great communicators and reply lighting fast. I book the night before and they response within 10 minutes to accommodate our early arrival. The place is homey and great value. And there were lots of toys and puzzles for our kid to play with. They also give great local tips. The location is great, you can walk to all the major sites in Heraklion within 15 minutes. Granted you probably need to be great with maps or have a GPS to avoid getting lost in the maze-like local streets. (guess its kinda fitting that the origin of the Minotaur myth is near by.)