The hostess was very nice and accommodating. She gave great advice about things to do and see in Chania. The room was very nice and clean and had a lot of character. It is rather small, but all you really need for a nice vacation! The location was very central to Old Town and well within walking distance to the bay (about 5 minutes). The only downside was it could be rather noisy at times with people walking through the alley and church bells in the morning. For the unit itself it would be nice to have a hook for towels. Overall a great room and hostess!