The CLEANEST hotel I've ever stayed in. Even areas where I usually find dust (shelves, drawers, balcony furniture)--were all super clean and dust-free. Literally a perfectly pristine, clean hotel room in every corner--10 stars for that alone. I was so comfortable 100% of the time.
Katerina and Niki are the most HELPFUL owners ever! Love them and will definitely return! They are very friendly and will take care of anything you need. They offered to arrange my rental car in advance (and had it at the airport waiting for me with personalized pick up by the rental representative!). They also had fresh fruit and water in my room, fresh fruit daily for pick up on my floor, beach towels and many other items a traveler needs for their stay or trip to the beach. They are really happy to help you and want to make sure you are well taken care of, know the best places to visit (beaches/food/coffee), the best times to go and what you should know from a local.
The location is awesome. Easy drive from Chania airport and perfect base to visit Balos, Elafonissi and Falassarna beaches. A short walk to the local seaside restaurants (open late) was convenient when I wanted to have an easy dinner in a nice ambiance with an ocean view. I had a balcony room that overlooked the town square of Kissamos. Super charming town and sea view, convenient to food/coffee spots and very quiet. Convenient, free parking on the street or dirt lot right down the street from the hotel. So glad I rented a car!
I felt very welcomed upon arrival by John at the front desk (super friendly, brought my luggage to my room and on point with restaurant recommendations!).
I arrived at night and this was the easiest and most pleasant check-in experience I've ever had. I was so impressed with all of the time they take to ensure everything (every single detail!) is perfectly perfect and every guest is happy. Truly exceptional customer service. Equally professional as they are warm and friendly. The Castell team and their lovely hotel made my stay in Crete a memorable one. Don't hesitate for a second to book a room here!