Theoharis was very helpful and communicative with arranging our arrival to Heraklion. He even offered to pick us up from the port which was very generous. The apartment is located just outside the city center walls so it isn't busy and loud. It's a 15 minute walk to the center of town. Laundry is 15 minutes away too. Keep in mind that this apartment doesn't have internet available. There is a very small terrace in the apartment too.