Central apartment at a stone's throw from all the key sights and streets of Heraklion. It was a peaceful stay and Anna was excellent with communicating almost instantly. We had some problems with our onward journey and she was quite understanding and helpful about it. She goes the extra mile with snacks and a small gift and provides a clean and safe space to stay in. There are a few stairs but not too steep and easy to negotiate. The washer is a huge plus and the Netflix is great to have too.