When our first booking in another accomodation got cancelled, Nikki and Katerina welcomed us with open arms. Both of them are very open hearted women and are willing to give you some tips about places to visit. Kissamos is the perfect town to stay in crete to reach all the most beautiful places (Elafonisi, Falassarna, Chania). The hotel is very clean, modern and beautifully decorated. We immediately felt like we've found our second home in the Castell hotel. I would definitely recommend this hotel to others.