The house is situated near the village of Pigi and 15 minutes distance from Rethymno by car. The owner, who takes care of the house was very friendly and tried to accommodate all our needs. The house is around 10-15 years old and needs some refreshing. When we arrived and through our three week stay we had some issues.
1) The house was not clean. The owner claimed that he could not find a cleaning lady and after our complaints he brought an old lady to clean the house twice a week. The problem is that when you have such a big villa, you need a frequent and professional cleaning staff. Upon our arrival we tried to clean the house ourselves.
2) We had a lot of issues with insects inside the house… from cockroaches to spiders. Pest control is mandatory.
3) Air conditioning was available only in the bedrooms and not functioning properly. The owner would fix it and next day they would not work again.
4) Doors and windows didn't close properly. Although the area was generally safe, the place is a bit remote so you do want to have a sense of safety. Mosquito nets were not functioning at most windows.
5)The water faucets were in a bad condition.
We understand the challenges of a Villa owner, but as a family that just wanted to relax in a Villa, all the above impacted our experience and vacations.
The agency after our complaints offered us 100 euros back from the 8300 euros we provided. However, the main issue is that when you rent a villa for holidays you have some basic standards. Unfortunately in our case, these standards were not met.