Me and my boyfriend stayed in this apartment in july 2022, and we have no complaints! The check in went smoothly, Agapi gave us plenty information about Chania and opportunities for day trips as well as recommendatios for restaurants we should try. Check in and check out went smoothily, we got detailed instructions with pictures to help us find the apartment. The apartment was extremely clean, had everything we needed, in a good neighbourhood and easily accessible. The AC worked wery well which was great considering it was very hot outside. It's only a few minutes walk from the main bus station and the city centre. The apartment has a lovely and big balcony. The decor was very hotel-like. The only thing to be considered is that louder voices and sounds from the hallway can be heard from inside the apartment, but it didn't bother us.
We greatly recommend City Zen apartment!