Communication before we arrived was excellent. Kostas organised our pick up from Heraklion airport and our charming driver waited an extra hour for half our party's delayed plane. We were greeted at the villa by the owner, Pantelis, and his lovely mum Maria. He gave us a great introduction to the villa and local amenities and provided a fantastic array of welcoming homemade snacks.

We were a group of 8: two families with teenagers. The villa, pool and outside area suited us perfectly and is just as good as the photos suggest. The house is spacious and stylish. The pool is large enough to swim properly in and about six foot deep, perfect for our Villa Olympics! Pantelis kept the pool maintained and immaculate throughout our stay. The garden and eating area is lovely, with lots of areas for a large group to laze in shade or in the sun, all together or separately. We planned many days out which didn't happen because it was so easy to spend another relaxing day at the villa.

We felt very well looked after (but not imposed upon) by Pantelis and Maria onsite and by Kostas and Sophia. On our first day Maria very kindly took us to the supermarket and waited very patiently for us to do a huge shop. As well as keeping the house clean and well-maintained, she was always on hand to help out.

Kostas and Sophia were extremely accommodating, helping us with boat and minibus hire and checking regularly that we were happy. We'd definitely rent this or another property from Kostas and would recommend Villa Oceanna wholeheartedly.