Andreas was on hand to welcome us and help us to understand the house when we arrived . He answered all our questions as the week progressed. The house was "as advertised" with several excellent features (rooms , bathrooms , roof terrace). The location , on the edge of Chania's Old Town could not have been better . We have no complaints regarding Andreas , but we were not impressed with the property management , apparently a company other than Andreas , who we were not able to contact directly. When we needed 2 light bulbs , we contacted Andreas , who contacted property management in the morning . They sent an ELECTRICIAN to change the bulbs in the evening , but he didn't have bulbs with him and had to come back the next day ... In the evening , and we had to wait for him .
Other small annoyances were a poorly equipped kitchen : few glasses , cups plates , plastic tea spoons , and a promised linen change at the half way point didn't happen.
In summary , though , great house for two couples , in a perfect location in Crete . We all agree that we'd certainly go back.