The apartment is located in a very interesting place, from the longitudinal balcony there is a very nice view of the sea. On the other side of the apartment there is a view of the mountains, but you can not enjoy it too much, because it is also a shared courtyard where everyone enters, and additionally there is a camera (???) on the balcony. The apartment is small but has 3 air conditioners - in the kitchen, lower bedroom and upper bedroom. Two work perfectly, but there is an unpleasant smell in the lower bedroom. We did not use this bedroom for sleeping as it has a view of the wall anyway (this is not shown in the pictures) so it was not a problem for us.
Almost all elements in the apartment are new, which has clear advantages. Getting to the apartment is not difficult, even with luggage. It is very close to the center of Platanias. If you have no movement limitations and you are healthy, there is no need to rent a car. In 3-5 minutes you can walk to the apartment from the main street where the buses stop.
On the day of arrival, I asked if it was possible to speed up the check-in and I was informed that unfortunately not, because the apartment is cleaning, but if they manage to do it earlier, I will get information. The planned check-in was at 2:00 p.m., and at 1:30 p.m. I was informed that it was possible to check-in, but after this information, we waited about 20-30 minutes for the arrival of the person who would give us the keys. Handing over the keys went smoothly. After we arrived, we were very surprised that the photos posted on AirBNB did not match what we found. 7 photos from all posted on AirBNB as Paradise Suite do not belong to this apartment, I informed Holidays Chania about it, however until the day of issuing this review they didn't do anything about it and further photos are posted. I suspect the photos are mixed of both Horizon and Paradise apartments. It makes the apartment seem bigger. I really wanted a nice view from the bedroom and that was the reason why we booked this apartment. The view from the Paradise bedroom is not shown in the photos, I suspect it is the view from Hirizon. A lot of things were dirty - the dishwasher was drenched with coffee, the front of the fridge was covered with fingerprints, It's time of the COVID-19 epidemic, so it wasn't nice to see fingerprints all over the fridge. We cleaned it up ourselves. The fridge inside was also unwashed. On the second day, we also didn't have internet. The router is located in the apartment next door and if someone who is renting a flat there removes the electricity card and leaves the apartment for the whole day, then you do not have internet access either. When the internet works, access to it is only in the living room (weak) - it is enough to watch Netflix, but conversations via Teams, Google Meet, Zoom are not possible due to poor signal quality. Only in the lower bedroom is there adequate signal quality. No internet access on the top floor. The drain from the shower seemed to be blocked and after opening the water, the water did not drain properly, to the point where you stand in a few centimeters of water after a while. It is not hygienic. I informed Holidays Chania about the problems. The owner arrived the same day. At first he was very unpleasant and approached us as a problematic, then he explained that not everything was cleaned up because we wanted to check in earlier and they didn't have time. In the end things calmed down and he was much more polite. The problem with the drain was not solved, because the owner said that it just works like that. We cleaned the dirty fridge and dishwasher ourselves, because we noticed that talking to the owner was pointless. The floor, sheets and towels were clean.
In the following days we reported to Holidays Chania another problem with the chair that it was broken and that water was getting into the lounge during rain. Holidays Chania's response was unbelievably insolent. "Please try to relax and enjoy your holidays, and not waste your holidays trying to find something negative to mention." I informed that I mentioned the chair, because it is a safety hazard, that someone who even rents it after us can sit on it and hurt himself. Water flowing from the ceiling and walls in the living room is probably not a small thing either, and if I were the owner, I'd like to know about such things.
Platanias itself is interesting, it has several interesting restaurants (the best is outside Platanias, go south through the orchards), the view is beautiful.
It's a place very focused on tourists. The main part of the city looks like it was built for this purpose. Before you go here, make sure this is what you want.
Unfortunately, the stay cannot be considered successful. It was part of our honeymoon. We were in Crete for 3 weeks and we consider this stay the weakest. Various things happen that aren't always influenced by the host and we all are just humans and something can happen but Holidays Chania's lack of help and malicious responses ruined our stay a lot. Goodwill from Host was lacking here, and I believe that inserting photos from other apartments is deliberately misleading people.