Suma was by far the best, most organized and nicest host I have experienced so far in my travels. She knows exactly what a traveller needs and makes sure you are totally comfortable. She picked me up at the airport on arrival and dropped me at the bus when I left. She had maps/directions/recommendations ready on arrival as well as some fresh fruit and water. The flat was absolutely spotless, quiet and had a private entrance so you can come and go without disturbing anyone. The location was really good, a 5min bus ride or 15min walk to the city center/harbor area and close to the main bus station. I spent some time drinking coffee, eating and talking with Suma and her lovely family. She made my arrival on Crete easy and I will stay with her again whenever I can make it back to Heraklion :)