We had the pleasure to stay for 9 nights at the Villa. I can speak Greek so the communication was on a very friendly level. Other languages are no problem either.
When we arrived the mother-in-law of Maria gave us a very warm welcome with a common liqueur of crete. Unfortunately she doesn't speak english, but you can be assured you can contact Maria at any point and she will take care of anything. For example, one day the dish washer had a malfunction, Maria send the other day a technician who could fix it.
The Villa is exactly as shown on the pictures and as expected. The pool is cleaned every week.
The neighbourhood is quite, except the barking dogs. We used even the grill station outside and everything was fine with it. The center of Heraklion is 15 minutes away and a LIDL supermarket is not even five minutes away from the house.
When we leaved there were no complications.
All in all, I can recommend the Villa and I would stay again there.