Alexis was absolutely great! My friend and I weren't too sure of our check-in and he was very accommodating, even when we got lost and were an hour late. He did mention that he put us in another apartment (upstairs from original?), which was absolutely fine because it was beautiful. I wish we stayed more than one day because it was lovely. Location isn't easily accessible without a car from Chania center (I highly recommend a car to get anywhere in Crete anyways), but right by the airport which is exactly what we needed because of our early flight.