We (a family of 4) have just spent one week in Pepi's apartment and everything was great: swift communication, time flexibility during check in, meeting Pepi in person to give us some tips where to go and what do in Kissamos and Crete.
The apartment is located like 5 min walk from the centre of Kissamos and like 10 min form the seacoast.
It is a good base and stating position to make your day-trips around Western Crete (including our most favorite South of Crete).
Pepi was a great and helpful host and we can only recommend her property to next guests.