With a few air bnbs under my belt, I would describe this one to be exceptional.
Before we arrived, Stelios provided great instructions, an image and google location of the apartment, where we were then met by his brother Giorgios.
They're both incredibly helpful and friendly hosts and make you feel welcome as soon as you arrive. Their response to messages and questions is fast - within 10 mins or less, so any problems or questions are answered straight away.
The location is super central, with the balcony outlooking the surroundings restaurants- everything you need is at your doorstep (short walk to taxis, marina, bus tour, train tour). The noise needn't be an issue, as the apartment has triple glazing!
The apartment is lovely, from the spacious shower, to the historical wall in the bedroom and the great living space to relax and prepare food. All amenities are provided, giving you all the opportunity to embrace Heraklion and what is has to offer.
Our trip to Heraklion was lovely, with the help of knowing we could come back to a stress-free apartment and hosts who were more than willing to help and make sure we enjoyed our stay. We couldn't recommend this more even if we tried.
Thank you Stelios and Giorgos! =)