We were a group of 5 adults and a baby traveling to Crete for the first time. Zoe was helpful with recommendations and very prompt with answering all of our questions. Zoe and her husband even offered to meet us at the port when we arrived and lead us to their beautiful home. They went above and beyond to make sure we were welcomed in their home and felt "at home." For example, they went out and purchase a brand new highchair just for the baby. We had a slight issue with cold water for the shower at first, but Zoe was able to help explain to us that they use solar power and which switch to turn on to fix it within minutes of us texting her. I highly recommend their place and would stay again!