Hosts were very responsive to my questions before and during our trip. Professional in their responses. We were welcomed with desserts and refreshments in the refrigerator for us to drink. The house was clean and comfortable. Felt safe. The location was great. Right in Chania Town, literally walk into the street and your surrounded by shops, entertainment and food. Balcony was nice to sit in the morning or night and just relax. We appreciated the beach towels and umbrella for beach trips. Washer was nice too. Our flight left very late, well after check out and they were able to accommodate us for a late checkout. We were very appreciative as we would have had to walk around for 7 hours with our luggage on a very hot day! We were very pleased with our experience. I would highly recommend to someone.