A real nightmare.
About the host (Check-in Holidays)
I must say that the host was extremely helpful at an early stage and then proved to be a total disappointment on the most important issues: cleanliness and customer service.
After arriving at the house that the host had told us had been cleaned that morning, we found dozens of larvae in the sheets, towels and under the bed.
The host took care of it by sending the house owners to clean (super nice and embarrassed about the incident) and offering us a free night in the same house that was infested with insect larvae. Obviously, despite cleaning, we did not feel comfortable in staying in a house where we risked being infested with animals.
Furthermore, as a result of the incident, we lost three days of our holiday: one spent entirely waiting for the owners to arrive to clean up and look for a solution, and two others wandering around Crete looking for good accommodation alternatives.
About the house
Apart from the evident cleanliness problems, the house is in an ideal location for visiting the Chania area and overlooks a beautiful valley. The pool, for the exclusive use of the house guests, is brand new and well furnished. There are two patios for meals and a barbecue. The interior decoration is a little dated and one of the two bathrooms has a shower without a cubicle.