Brigitte from the very beginning making the reservation, was extremely responsive and detailed. She sent a great mail with lots of information, you could tell she'd worked out the most efficient and best way to provide the guests with everything they needed. Unfortunately, upon our arrival there was a misunderstanding, and the apartment was not cleaned yet for our arrival. As soon as we communicated the problem, she was apologetic and insisted on making up for it by providing for a partial reimbursement. An incident that could've caused a bad review, was greatly remedied by her instant apology, quick problem solving, responsiveness, and taking responsibility. This is the response that every AirBnB host should have in the case of an incident. Thank you very much for everything Brigitte, we had a lovely time in Rethymno and we can't wait to come back!