Maybe our experience was unusual because we had to book Nancy's apartment on short notice, but it was difficult to communicate with her and her husband. The apartment was clean and spacious, but it lacked some basic things that other Airbnb hosts have provided us in the past--e.g., paper towels, shower soap, and shampoo. This was a Saturday night, and people next door were partying loudly until after midnight. The apartment complex is modern and clean, but almost completely empty and very dark. We had to message the host to get their WiFi password. We've been delighted with almost all our previous Airbnb experiences, so this was a disappointment.