Mihalis was very communicative and helped ensure we had a smooth arrival from the bus station. He also assisted with our questions about Samaria Gorge via email, before we had even arrived! This was much appreciated. Our room was comfortable enough and we had an excellent view of the harbour from our balcony. However, the room was quite small and old, and in need of some renovating (particularly the floor boards which were starting to deteriorate and drop beneath the floor level). The jacuzzi was dirty when we arrived and was barely big enough for one person, something we hadn't noticed from the pictures. It also had a crack in the side and didn't look to be in great condition, so we didn't bother to use it.

Our room was next to a shared balcony space which meant other guests could walk across our balcony to get to the common areas. This wouldn't have been a problem except that all the curtains in our room were sheer, meaning we didn't have much privacy with other guests walking past from time to time. The sheer curtains also meant we were woken up by the 6 am sunrise every day.

The room would also appear to be close to a nightclub or two as we were woken on one of the nights by extremely loud music at 4:30 am. While we wouldn't normally mind some loud noise given the very central location of the hotel (which was a great thing in most respects), loud noise at 4:30 am was a bit of an annoyance.

Lastly, on our final morning the cleaner asked us to leave early, as the next guests for our room had already arrived. She was very unimpressed when we explained that we would be ready to leave by the stated checkout time. We thought this was fairly rude.

Overall, the location was great and in terms of the old condition of the room, I guess we got what we paid for. However, the dirty jacuzzi, the fact that two people couldn't even use the jacuzzi, and the attitude of the cleaner on our last morning were disappointing aspects of an otherwise pleasant stay in Hania.