I honestly always feel terrible writing bad reviews, and have probably only done one in my life but this is needed. The place itself was nice but every other part of the process was terrible. The host was was very rude to us. She made us switch apartments midway through our stay based on her errors which she didn't apologize for. None of the laundry facilities worked so our stuff was soaking wet in our bags the whole plane ride home. There was no duvet just a sheet and a blanket and only one set of towels which made it hard for beach use/showering. It's also a little bit of a strange area so there are open windows where we had families peaking into our apartment unless we kept everything shut the entire time which kind of defeats the purpose of an ocean view. We're going so far as to ask for our money back because this was such a bad experience. Thank goodness Chania itself is amazing.