General experience is good, it’s our second time at this property.
Positive:
- Location is beautiful, the view is unbeatable! The best in our whole experience in Crete (we are traveling 4th time now).
- Nice food and drinks, good service at the restaurant, again the view from the restaurant as well as decoration and food presentation - everything is very good!
- The room is very clean and fresh.
Negative:
- We paid for a big room with a big nice lounge at the terrace with sofas and armchairs to relax there, but we didn’t have it, it was just a normal small balcony with 2 small chairs and table. Was not a nice surprise at all!
When I wanted to talk to the manager and to get another proper room we’ve been told that they don’t have other rooms available and that as we have no kids they thought we don’t need a big terrace. This was very unprofessional! You should inform your guests in advance and offer a room with a lower price or at least offer breakfast or dinner to compensate the ruined expectations! You can’t just say Sorry.
A part of this we enjoyed our stay.