The loft was nicely styled, interesting and in a good location. The host was nice and responsive, and we appreciated the self check-in due to COVID-19, but there were some major issues that made this stay uncomfortable for us. The loft was very, very cold even though we turned the heat to maximum. We are from Minnesota, so we are usually very okay with the cold, but this was unreasonably cold, especially because the floor was concrete. We also could only heat one part of the loft at a time. We noticed that if we turned the heat on downstairs, the heat upstairs in the master bedroom did not work, so we could only heat one place at a time. The heat downstairs was also not enough warmth to reach the living room by the TV. The master bedroom mattress was very uncomfortable and clearly OLD and worn out. We could feel the springs through the mattress poking our bodies all night and did not get a good night's rest. We tried moving downstairs to sleep on the other bed but it was so cold even though the heat was on maximum so we found another blanket in the closet. The water heater did not give enough hot water. The first night, we turned it on for 20 minutes before our shower per the instructions and the hot water ran out in 5 minutes and it became icy cold so I could not wash my hair. My husband was going to shower after me and there was no hot water left for him. He had to reheat and wait again for 20 minutes. The second night, we turned the water heater on for 1.5 hours thinking it needed more time to give us more hot water. The hot water still ran out within 5 minutes while I was washing my hair and I still had soap in my hair but could not rinse because the water had gotten freezing ice cold and I was shaking so badly. My husband had not even showered yet either. This was the last straw so we left early at 20:00 and checked into the hotel across the street so I could rinse the soap out of my hair and so we could have a more comfortable bed. We wanted to message the host right away, but, by that point, I was freezing with soap still in my wet hair and just needed to finish my shower instead of sitting down and troubleshooting. The hotel was cheaper than the loft and we wished we would have stayed here instead! The loft also had many ants on the kitchen counter. We set our food on the counter while we were eating dinner and when we walked over to get more food, there were ants crawling around and we had to throw away our food.