Ilias was very quick to reply to our enquiries and waited for us promptly to give us the keys. The flat is in a central location, on the second floor of a 5 storey building. There is a lift. The flat was very clean, it looked newly furbished. It has a comfortable king size bed, air con which is silent enough so you can sleep with it on, a balcony, a small kitchen/dinning area and a small bathroom with a shower. Everything worked well and we had no issues with the flat while in Heraklion. I would stay there again.