Valia was in constant communication with me up until our arrival. When we arrived , the house was just as pictured. Although we didn't realize the ground floor (2 bedrooms) was shut off from the main house, it was nice since we have a baby and we we were traveling with another family. That unit also had a kitchen, bathroom with tub & living room. The house is bit secluded but was nice to get away and relax with just a short drive to the old town Rethymno.
We messaged Vialia throughout the week for recommendations on restaurants and attractions. She was quick to reply back with many good options.
When I called her for an emergency, her husband was there in a few minutes to escort us to the emergency room. He talked to the staff for us and we got seen very quickly.
My family would definitely rent any of Valia's houses again.