Tonia is one of the best host we've ever met, she warmly welcomed us and she was very friendly and always available for everything we needed and for giving us precious suggestions (restaurants, beaches, car rental). She arranged a taxi transfer from Chania airport (we landed in the evening) and on our arrival we found fresh fruit, sweets, water in the fridge.
The flat (where we had a 2 weeks holiday) is super comfortable and very clean (with also weekly housekeeping). We found a fully equipped kitchen perfectly suitable for preparing meals, air conditioning in both bedrooms, super hot water, super wifi connection. We have a 3yo daughter and we do reccomend the apartment also for families. It's located in a very good and quiet position and you can reach in 5 minutes walk both Plaka and Mavros Molos beaches, supermarket, city centre, restaurants and snack bars. The bus station is 400mts apart and we used the public bus service to visit Chania (1 hour) and the wonderful Falasarna beach (25 minutes).
Highly recommended!