Wonderful experience! We ended up with a ferry delay on the day we were supposed to check in and ended up not being able to stay the first night. Coming the next day instead they were still so accommodating with check in and they were waiting for us when we got there! They showed us around the place and showed us how to work things and were very hospitable. LOVE LOVE this location (we had a car) and very glad we ended up staying further away from the center of Chania. We tried to go downtown one night and it was a complete nightmare with how busy it was- we actually drove 30-40 minutes there and came right back to this area. This area is more clean, less crowded, cuter, and has easy access to shops, food, and the beach. It is up a hill, so if you don’t have a car be prepared to get your work out in. Parking was a little difficult as it didn’t really seem possible to park in front of our place with how steep/small the roads are so we just parked on the main street off our road. Great value and we wished we had spent our whole vacation in Crete!