I booked Nikos house not only because it is the most beautiful spot in Chania I saw but also because of the raving reviews. We by chance had a double booking (shit happens/life happens) and Nikos went out of his way to not only book me a really nice room somewhere immediately in the same area, and refund all charges from airbnb but was also in constant communication and completely helpful in resolving the problem. It didnt put any bumps in my trip at all. His wife swung by to meet me at the place I was staying to apologize but we missed each other. Mistakes happen, and how people deal with them is huge--the care that these two exuded was paramount. I am so happy that I know about their spot and will definitely be staying in their place in the future.