From the very beginning Sofia was really helpful and made sure we would enjoy our stay. She pointed out the best places to visit and gave us some recommendations. Apartment itself was also alright. Nothing too fancy but the location is really nice, close to the sea and bus station. Sofia allowed us to stay in the apartment a little bit longer than she had too because new guests weren't arriving in the next 2 or 3 days. That was really nice of her.
After the first paragraph you may wonder why I gave only 1 star even though I say only good things.
Here's the thing, after we've arrived I've seen that I have a series of messages from Sofia. She was insulting us, calling us "awful people", saying that she was used (no clue how exactly though). That was a bit of a shock but I kept reading.
There were two reasons:
1. We didn't leave the card off and the air conditioning was left running for the night. That was an honest mistake and something I have apologised for.
2. She has claimed that we have DESTROYED her 200 EUR worth table.
The problem is, we haven't. I got a bit worried, I even thought that someone might have broken into apartment after we've left. I was even more shocked when I saw photos of the "broken" table that featured two really tiny scratches. I guess the definition of Sofia's destroyed and the one you can read in a dictionary is a bit different.
Anyway, I kindly explained that we had nothing to do with this and that it had to be there before. She obviously wouldn't listen, even claiming that we've tried to cover it with some decors. (!!!)
She then proceeded with the cash refund procedure, requesting 120 EUR for those two tiny scratches that we haven't even made (turns out, the price was almost two times lower that she has originally claimed).
I don't take such situations personally but I was on that trip with my parents and they really felt bad after reading all those insults over something so minor and not even caused by us.
Saying all that - I can understand all those good reviews because until the very end I thought I would write one just like that. Beware though, you can just as well land in the situation similar to mine. I highly do NOT recommend, it's simply not worth stressing about. I will think twice before using airbnb again...
PS: I can send the photos of the "destroyed" table to give a bit of the context if someone wants.