No communication at all, we had a confirmed booking for three nights but no one knew about it, messages were not answered. So we had to leave after the first night due to overbooking after we had to ask two times for alternatives. A room in a nearby hotel was organized, which looked good at first. Turned out to be a non-renovated room inside the lobby, which didn't matched the photos at all. Especially the bathroom was in very bad condition - no shower curtain, broken tiles and mirror.
Didn't felt like the situation was handled with care, this was non-professional and a stressful waste of money.