We stayed at Villa Anemi for five nights. We had no issues reaching the place and checking-in, thanks to Diane's timely communication, detailed instructions, and routine reminders! Be mindful, however, that the villa is a short drive of ~20mins from Chania, with little public transport connectivity from what we could gather... so, a car is highly recommended to get around! The villa in itself is spacious, fully equipped, and has a great view! We really appreciated the welcome hamper they left us. The only downside I'd mention is that the cleanliness was not up to mark. We found ants and other bugs in the kitchen and bathrooms, and the pool only filtered at certain hours in the day, and so, would be left with dead bugs floating around at some points. We communicated our concerns with Diane and she helped us get this sorted to the best of her abilities, along with some other minor issues we had... That did hamper our experience a bit. However, overall, a very responsive host and a memorable stay!