Dispute started. We disagree on the impact small and bigger problems with the property had with our vacation. Felt more like arriving in a house that need work than a vacation home.
The host did an acceptable job attending the problems but the idea is that there shouldnt be any problems to start with. Also the idea that I as a customer is responsible to alert them if something is wrong instead of they knowing before check in feels odd to me. Exempel:
A bees nest was found outside the kitchen. Hundreds of bees. There are two doors to enter the kitchen but I had my 2 year old son with me, so the response "take the other door" from the host worked for me but not my son. The bees nest was easily removed the following day so I have no issues on they handled the problem. BUT it is strange that they did not know that there was bees nest right outside the kitchen, there shouldn't have been a bees nest from the beginning. They dont build a nest in 24h.
There was a leak in the kitchen, suddenly one day water was pouring down: apparently an old problem that they had fixed before. We couldn't use the shower upstairs after that in agreement with the host. The host and I strongly disagree on the impact of swabbing the floor in the kitchen from water on your vacation (we didn't know at this stage if it was clean water or sewage water). Ester thinks is a walk in the park and that there are other showers and not really understanding that water pouring down in the kitchen is not ok and reason for compensation. Not accepted by the host.
Around the kitchentop there was black mold. The faucet was also leaking always. This does not happen over a night. Did not felt good cocking in that kitchen, especially with a baby present. NOT expecting mold in a vacation home.
The pool was big and clean on arrival. There are a lot of bugs, leaves and debris originating from the surrounding nature so a better working filter system would have benefited the pool. The cleaning net provided had holes in it. The pool shower not working, Ester told me the first day someone would fix it, no one did.
There were scrap in the garden: i found glass, a rusty metall rod, porsline sharps and metallwire. Not suitible for a 2 year old baby that walks and touches everything, would I have known the garden was a dry dirtyard with trees and patched with grass I would have reconsiderad.
There was not a hairdryer in the house even if specified. I did not ask for it because when I needed it it was late in the day and first the bees and than the leaking occupied my mind. There was also no iron in the house even though this was not specified.
So: it is very negative that the host decide on how much impact these problems had on our vacation. Even if the problems were mostly resolved it occupied time and energy during my vacation. This is ignored from the host, actually it is implied that I should be happy that most thing were resolved.
On the plus side:
- early queck in after communication from Ester
- free Wifi to go
- maid service, change of towels, providing of pool towels
- baby cot and highchair
- 5 fully working air conditionings (not specified)
- free charcoal for the BBQ outside
- small welcome paggage with wine and juice