Worst AirBnB experience ever!
We would never recommend this place at all, please be aware and read carefully:
I’m traveling since 3 years around the world, living most of the time in AirBnBs and actually had only nice experiences with AirBnB so far. But this time I couldn’t believe what my family and I had to go through.
First time with my parents and my young siblings in Greece for a family holiday and we expected a super chilled holiday, unfortunately looking back it was quite the opposite thanks to this AirBnB experience with the unfriendliest host‘s secretary woman ever.
I will start with the worst thing. When we arrived at the house we found a broken chair at the table standing there as it was fully functioning. My young brother wanted to sit down. If we had not warned him in last second, he would have fallen back on the stone edge and injured him severely. The problem was, that the secretary said after the check out that all of the chairs were in good condition and we broke them!! What a scam. Alright, so after the chair experience I tried to open the upper door and the louvre fell straight on my head. We repaired it so that we can use it during our stay. (At this time I didn’t inform the secretary because I only had good experiences with AirBnB hosts so far as I mentioned before and didn’t expect that she will charge me later for already damaged things). So the next day she called us again and said we should close the big umbrella because there could be rain (there was absolutely no rain, so it could have been a trick). So I closed the umbrella, which is super easy and there is nothing one can do wrong here. A few hours later (when we were at the beach) she called us again and said that we broke the umbrella. She sent us pictures where the umbrella was really broken. No idea who did that or why she would do that. Of course after check out she wanted to charge us as well for that.
Alright, after the check out she also wanted to charge us another 100€ for a super old stereo sound system, which I actually didn’t noticed that it existed. Of course we had our own Bluetooth box with us, so we didn’t use this ancient sound System and after the check out like I said I didn’t even knew that it existed. She said we broke it and therefore she expects another 100€. Absolutely ridiculous. So in total her demand was €200,10 for things that were already damaged at arrival and even life threatening if you think about the chair.
That’s by far not everything. After checking out and receiving the first demand of €200,10 - we couldn’t believe our eyes. But 30 minutes later another message from AirBnB came in. €200,- because a professional cleaning is necessary!! That was the most ridiculous thing - listen, that’s her original text: „the guests left towels on the clothing horse and on the bench and left garbage in the kitchen. I will send a copy of the receipt.“
So 200€ for towels on the clothing horse and some dishes in the sink! I can show you pictures, my mum even cleaned the kitchen before check out. So I texted her: „200€ for some towels on the bench and some dishes in the sink? Can I apply as a cleaning stuff at your company?“ Absolutely ridiculous.
Alright, what’s more:
Everyday we received phone calls from the secretary for absolutely no important reason, and she talked for hours for no certain reason, which is super annoying if you want a chilled holiday. And when there was some important information, like one day there was completely no power from midnight until 4pm the next day, she didn’t inform us. We woke up and couldn’t leave the house to buy water or breakfast because the entrance door was electric and without power not possible to open.
So all in all, I would recommend you to look for another option. We have been at some other places in Crete so far and local people here are super nice and friendly But this was the biggest exception. Unfortunately, a super expensive and super annoying stay with a lot of trouble, a lot of bad conversations, €400,10 extra demand and a big scam. You really don’t want to experience that.