I wish I could rate this place and this host 11/10! Let me tell you our story:
The initial communication with Alexia (the host) was excellent and we successfully booked the apartment. Our flight was delayed and we arrived very early (around 12:30 AM). She waited for us and greeted us with a smile and a good mood, that lasted throughout our stay. Not only this, her mother had prepared a Pastitsio (traditional Greek dish) and a Greek salad, because by the time we arrived, all the restaurant in the area were closed! Needless to say, it was delicious! The fridge was also filled with the essentials - water, fresh fruits, milk, juice, bread, cheese and ham. There were also other products for breakfast.
Regarding the apartment itself: Spotlessly clean, everything seemed brand new! The kitchen was fully equipped and the terrace was veeery spacious with its own BBQ and furniture! Everything looks even better than the photos.
On the next morning, Alexia sent us a carefully planned itinerary for our stay in Crete - recommendations for restaurants, beaches and other places. We had previous problems with renting a car, but Alexia and her brother helped us solve them! 10 minutes after I told her that we didn't have a car, she told me that they found a local car-rental company with an available car and that her brother would drive me there! Needless to say, we rented the car and visited almost all the places that she recommended, which were also 10/10!
On our last day, we left very early (on a Sunday) and Alexia wanted to say goodbye, so she did, with a smile on her face of course.
Overall, we had an amazing experience in Crete and I sincerely think that it was due to the hospitality and help from our host! The apartment itself made us feel at home! We would definitely come back!