My flight from London to Heraklion was delayed, causing me to get to the airport after my rental car agency was supposed to close. With my American phone, I was struggling to get in touch with the agency. After I messaged her from London, she quickly called them and got them to stay open later for me. Additionally, she escorted me from the airport to the house once I landed. She was very friendly and super helpful. Stone house was also outstanding. The little village was very cute, the views of the hills spectacular, and the house itself was gorgeous and spacious.