The key lock system is pretty neat and so high tech. When we arrived there is a doorbell for you to ring. Someone will arrive and let you in and give you a tour. The room is exactly like what is pictured, very clean, and friendly staff. Cute patio upstairs with provided beverages for you to enjoy. Even a kitchen if you wanted to cook. Mini fridge and a mini kitchenette (plates, cups, etc...) provided in the room. Plenty of restaurants and shops in walking distance. Palace of knossos is little over 3miles to get to and the koules fortress is in walking distance. Very close to heraklion airport and the sea port. The only downfall was just the lack of communication from the host. We messaged asking about check-in process and how to get in but no return message. So we arrived In hopes that we could get in. Everything worked out!