When we arrived (9 pm) at Heraklion, we had a problem with the car rental agency and we couldn't get our car. Efi, our host, made a few phone calls to find us a car so that we could arrive the same night at the apartment. She saved us a lot of stress and warmly welcomed us home. Everything was clean and decorated with great care. Throughout our stay, Efi took care of us. Thanks again for everything ! We highly recommend this place.