When I landed in Chania airport I received aLena text message saing that there was a last second problem with my room and it was not longer availabe. Once I got to her pension I found her note saying that I could go to her cousine's pension. No many info to get there. However, I am used to travel so I didn't panic. But I wonder what happened if I was a more anscious person...in the following days she didn't come to see if I was happy or not for the new last second accomodation. However, Cristina, her cousin, was super nice and welcoming. Her pension is called "hotel stella". So, I can write a review for hotel stella, which is clean, cozy, very Central. But I cannot write a review for Lena, As I have never met her and when I arrived there to understand where hotel Stella was, I met the guest who was living in what should have been my accomodation...I am an experienced traveler (Europe, Africa, Middle East) and I am almost embarassed to say that that was the first time I met a person who was not making sure that everything was ok...again, very sorry to write this...especially because is related to a person from Chania, which is a fantastic place to visit and where its inhabitants are super kind and friendly!