He didn't actually meet us at all, leaving the key handover to his mother who must have been in her 80s or even 90s with severe mobility difficulties and no English at all, although obviously this is not expected it would have helped when the various problems with the property manifested themselves. The flat was on the second floor: the old lady took us there and we partially unpacked only to realise that there was no cooker or kettle or towels at the property. We called Dmitris and he sent his mother to move us to the first floor which did have the necessaries. However, we could not find out how to get hot water, we texted but no reply. Reluctant to give his mother more difficulty we just managed with cold water for 3 days. The situation was fine, just outside the Old Town, but the feeling was quite bleak at the property.