We arrived relatively late which was no problem at all and were greeted with a refreshing drink. This is a family run business, extremely welcoming and helpful. We were staying for only 3 nights and were going to wing it after that. They helped plan our trip with us and gave great advice on areas to visit and sights to see. A truly lovely place to stay and truly lovely people. Quite a bit from Chania but if you have a car then it's no problem. Only a short walk from Maleme with great tavernas. We stayed in quite a few places on our Crete trip but this remains our favourite place.