Eirini was very kind and helpful. He gave us a quick tour of the place and was clear that he was available if we had any issue with anything. The space was exactly as posted—if anything, it’s bigger than it looks in the pictures. We spent a lot of time on the roof terrace, which was huge.
The only thing we didn’t really like was the neighborhood, which didn’t seem very safe. But it was very close to the the old town, and it seemed no less safe than all the other neighborhoods in the area (or most of Heraklion, really)