Lena was very clear and professional in her communications prior to booking this property.
Despite arriving 9 hours later than planned, at 02:00 in the morning, Lena made sure that we had access to the property and all the information that we would need for our stay.
The house was exactly as described: beautifully appointed, well maintained and in an excellent location.
During our stay we discovered a couple of malfunctioning appliances and the hot water was absent for short while, (due to lack of sun for the solar heating and a boiler fault) but all this was sorted out by Lena immediately.
All in all we thoroughly enjoyed our stay at Margot in Chania, it provided the secluded charm we were looking for and Lena was the perfect host.