The host was excellent at answering emails and attending to any issues we had. She met us upon arrival and escorted us to the complex as it is quite tricky to find.
The suite was spacious for the two of us. It had a washing machine which was great! The unit was clean but had a damp musty smell. The wifi was very weak and often unavailable unless outside near the host's suite. The pool was a great escape from the heat.
There are no restaurants or stores close by. Old town of Chania is about 15-20 minutes away by car.