The room was dirty and infested by animals such as ants and beetles, and there was also a nest of bees. In the kitchen there were not enough spoons and forks for three persons (juste for two, but we were three), and when we asked more they di not bring them but they took away the bed sheets for one bed (we do not know why). We asked to change the apartment because of the bad health conditions (animals infestation). First the person that was responsible of the apartments said to us that he would have changed it the day after, but the day after he said to us that he did not want to change it. Therefore we were angry and he manaced us to take us out by force if we did not accept the apartment they gave us. Then we were afraid for his aggressive behaviour (we have a 7 years old child) and we asked police to help us to solve the problem, just speaking with him and ensuring a not violent conclusion. After this the manager of the apartments (that we never saw) proposed to us by telephone to change our reservation and to go out with a reimbursement. We accepted this, but the day after, when we had to check out, it was even difficult to find someone to give the key of the apartment, given that nobody is present almost all the day, as we could see. The person responsible for the apartments justified this by saying that he was present and that we postponed the check out, lying another time, given that we were even in a hurry because of a trip we had organized previously. In the past we have travelled a lot in Crete and in other places and countries, using the airbnb service without any problem and establishing very good relations with hosts (as we made the days before to arrive to these apartments). This is the first time we had a so Bad experience.