Rozana is great, warmhearted and full of life. She was also very responsive to all of our requests, including helping us with car rental. The "goodies" on our arrival were a also nice touch.
The house itself... well the photos speak for themselves!
It's really a great villa, beautifully located above Milatos, so you get amazing views, and nice breeze as a bonus.
The pool and garden are excellent, and together with the common areas, and the adjacent kitchen and living room, make the place perfect for a large family or group of friends.
We were 13 persons, but the place can easily host 16, with each having private/double room at most. Lots of bathrooms and 2 fully-equipped kitchens add to that comfortable, spacious feeling.
The place really felt like "home away from home", including the grandchildren's toys and cubby house.
Our only issue was with having to use only small fans in the sleeping rooms during the hot August nights. On the other hand, during the day, we didn't need air-condition at all, it's that nice and cool by the pool.
Anyway, we understood from Rozana that this issue will be taken care of soon.
Last but not least is Milatos itself: the last village on this strip of coast that starts at Heraklion, it is also the quietest and most authentic Greek village on the strip. The tourists are few (and many are Greek), the service in the few restaurants is warm and homely, the harbor is a true fisherman harbor. The old section of the village, few hundred meters from the beach, has beautiful narrow alleys and atmosphere.
Even though Milatos is only a few minutes away from bigger towns and shopping centers, and only 30 minutes drive from tourists Meccas such as Hersonissos & Agios Nikolaos, there is still nothing touristy about it, both the old and new parts, and this is exactly where its magic lies.
All in all a very recommended Cretan experience, both the villa and the village!