This place is the must go-to place to stay in Crete when you're visiting Greece. The place is easy to get to via bus/taxi from the airport and is off to the sides of the center square, so you don't have to deal with a lot of people, but at the same time be close enough to both the harbor/shops/restaurants. Eirini was fantastic in communicating when the place was ready and if I needed any assistance. The view from the balcony is one of the best you'll see, which is well worth the place itself. I'd highly recommend for anyone coming to Heraklion!