This was the family's house which they converted into a boutique hotel with just 4 rooms. It is located in the center of the old town right next to the mosque so it is easy to find. You must park outside the old town and walk to the hotel. It is a short, easy walk. There is no lift and you enter the hotel by going up a set of stairs on the side of the building (facing the mosque) then, depending on which floor you are on your room will be either on the entry floor or up another set of stairs. There are 2 rooms on each floor. The room and bathroom were large and comfortable with a refrigerator but no kitchen. The room was charming with a great view from the balcony to the busy pedestrian street. If you are a light sleeper, please be aware that there is noise from the surrounding area but that is what you will find anywhere in the busy old town area. The trade-off is being in the middle of everything. We enjoyed walking the 2 blocks to a local bakery each morning to get our frappes and pastries before either sitting on the balcony to watch the neighborhood wake up or taking them to the waterfront to enjoy the calm morning sea. John and his mother were very welcoming and John directed us to great local eateries and was enjoyable to talk with about Crete and Rethymno in particular. The room was cleaned daily, the water was always hot and the Wi-Fi reception was strong. We highly recommend Polyxenia Boutique Hotel.