I and my sister stayed in this small but cosy place for a week. We were attended by Anastasia our first day and she was very helpful throughout our stay; always there if we needed something.
The place looks exactly as on the pictures. It is cute and cosy, also very clean. The location is perfect if you like to stay in the city center. It is very close to the old town as well to the beaches.
We had a lovely time in Chania also because of very smooth communication with our hosts. I absolutely recommend booking your accommodation through Guesteasy.