When I booked Martha's place in April, I did so based on the excellent reviews she had received and the lovely photos she had posted. It was to be our final stay in Crete and the airbnb we were most looking forward to, because it was advertised as being so wonderful. However, it ended up being the worst airbnb we had in Crete. Martha messaged us to ask what time we would arrive, and we responded with 2 pm, since that was the time of check-in on the listing. She then informed us that the property likely won't be ready by 2 pm but instead by 3 pm, because check-out is at 12 pm and the place needs to be cleaned. But she offered to let us leave our luggage there in the meantime, which was fine. When we finally arrived, we were in for an unpleasant surprise. The first thing we noticed was the strong smell of cigarette smoke. This was a shock to us, since we'd specifically booked a non-smoking place. The next thing we noticed was how dark and dingy Martha's place looked, especially in comparison to the photos in the listing. We understand that there are several antiques in the home, but the lighting was dim, which made the dark, patterned tiles and the furnishings look a bit grimy and outdated. Our continuing tour of Martha's property did not yield any better results. The living room, especially the red rug, looked like it hadn't been cleaned before our arrival. We found a human finger or toenail clipping on the rug, as well as bits of what looked like dried plants from outside. The towels placed on the bed in the main bedroom and bathroom had dark stains on them, and so did the bath mats in the bathroom. In fact, the bath mats looked so filthy that we put them out of sight and out of the way, so that we wouldn't risk stepping on them with bare feet. The fabric draped over the washing machine in the bathroom had strands of dark hair on it. These things were shocking on their own, but because Martha had mentioned the place may not be ready by check-in time due to cleaning, they were even more ridiculous. Add to that the price and one can understand why we were so unpleasantly surprised. When we pay nearly $800, we expect it to be spotlessly clean, particularly because all our other airbnbs in Crete were much cleaner than Martha's place. Within a few hours, we notified Martha of our dissatisfaction and requested a refund for unused nights, since we weren't keen on staying in a place that clearly had not been cleaned prior to our arrival. Or at least, not very thoroughly, and we were concerned about what else we would find during our stay. Martha offered to clean the place after we spoke to her, but we felt that for the price (nearly $800), we should not have to...