The host made every effort to make the apartment and our stay in Heraklion as comfortable as possible. As soon as you walk in, you feel as though you've entered a nice hotel room and she has prepared a guide book to the city and the area around the apartment. We were able to text her if we needed help with anything from transportation to food recommendations (which were excellent by the way) and she responded quickly. We were greeted by a tray of food including homeade cookies and cake made with ingredients from her family's farm as well as a fully stocked kitchen, bathroom, and pantry. We didn't ever have to visit a grocery store for the duration of our stay because of this. The rooms are very nice with extra everything (including jars of candy) with balconies in the front and back. The walk into the city center takes less than 15 minutes and we completed it multiple times a day. I would recommend this apartment and Ritsa to anyone looking for a place to stay in Heraklion.