I was looking forward to my stay at this seemingly beautiful room close to the beach, which has good ratings from previous years. When trying to contact the host for check-in instructions I hadn’t received a message back for nearly 24 hours. Upon arrival, I found my name with the key attached to a post in the lobby, if this could have been communicated prior it would have at least saved me from
experiencing some stress. However, that was okay, as I unlocked the door, I was not pleased as I entered the room discovering that this room was not what had been depicted in the photos. The ad showed flawlessly clean walls, a bright lit apartment, older yet clean amenities, and this was not at all what I had walked into. The walls were dirty, there was dirt behind some of the appliances and out on the deck, there was an unpleasant smell lingering and the bathroom was dingy. I had an off feeling, especially since this was not at all what I had paid for to stay two weeks in. I reached out to airbnb support as my prior messages inquiring about check in had not been met with an answer, and they stepped in to help. I left to get supper and when I arrived back to discuss with the manager, he has went through the room and cleaned it up, leaving many dirty spots on the walls and other areas such as water spots on parts of the walls, luckily I had taken pictures prior to his cleaning attempt. I told him that I was not comfortable staying here, the ad was not an accurate representation of what was being offered, and I wanted a refund as it was dirty, etc. The manager would not agree to more than half, so airbnb stepped in yet again to resolve this situation. I left without even staying an hour in the apartment, and am happy with that choice. I an not an overly picky person, however I do hold a solid standard for cleanliness and this was not what I expected. Would not return, and wouldn’t necessarily recommend either.