If you like pulsating-loud club music until 5:30 am and teenagers puking outside your door, this place is for you.
I have never written a bad review for an AirBnb, but this was false advertisement and terrible customer service from AirBnb. Elli and George listed their place as “relaxing” and “tranquil” but it is definitely not a place for adults that like to sleep through the night. Unbeknownst to us (and not told to us by our hosts), Hersonnisos is a party town for teenagers, with two of the largest discos just steps from our front door. We left after staying there one night because the loud club music went from 22:00 until 5:30am.
When I reached out to AirBnb, I was instructed not to cancel my reservation as long as AirBnb was mitigating our case. In the meantime, I wrote to Elli and George and they became EXTREMELY defensive and refused to see the fault in their add (I’m guessing they’ve changed the wording now). I was polite, stated our concerns, and told them I was asking for a partial refund of 500 Euros (half of our entire stay), although we only stayed for one out our planned 5 nights. It was that bad! Elli and George became hostile that we “abandoned” the place with out cancelling our reservation, but obviously they were unaware of how AirBnb mitigates its disputes, so I’m sure they will make this complaint in their review of me :) Luckily, my friends and I were able to find a fantastic place in Matala, away from the chaos of this party town for privileged Northern European teenagers.
Ultimately, AirBnb failed to support our case and we did not receive a refund, which is terrible customer service. Be warned that AirBnb will not help you if you get a place that is listed with inaccurate info. On a positive note, the house was clean and getting in was easy because someone that worked for Elli and George left us a key so we could check in at any time.