Elena was available every time I needed her and responded promptly and she was very kind. The room is very close to the city centre in a safe area as it is close to bars and there were a lot of people at midnight that I arrived. The room was quiet, spacious and the bed was comfortable. The building was a little dated but everything was functional. There was a ceiling fan that gave a cooling feeling. Check-in was with a lockbox so you can check-in at anytime. Very convenient.