Eirini has done a lot of work to make this apartment as good as possible: very comfortable bed, incredibly well stocked kitchen even though the kitchen area itself is compact, lots of other thoughtful touches from maps to chocolates by the bed. She was there to meet us and helped with our stuff. She's fluent in English and had helpful suggestions. The apartment itself seemed even more spacious than the pictures. It is right in the downtown area, close to the market area, museums, port, etc. On a busy corner, there is traffic and sound, but it quiets down at night. Although we took her parking spot for our rental car (so that was free) in hindsight I wish we hadn't had a car there at all. The city is quite walkable from there and a cab to Knossos is only 10-12 Euro.