Overall :
The location and characteristics of the flat are good, but we were not impressed with the service.
Some clarifications :
-The location of the property is near the "windy place appartements" as can be found on google maps, we though we were in the hill leading to the private beach, which was a misunderstanding by us. The beach and swimming pool were fully accessible for us. We suggest that you have a car to access the beach/swimming pool as it is a tough walk.
-I suggest arriving during the day as finding the flat was hard at night. The security guard at the gate could not help us either, which was unfortunate. We managed to find it before calling Ellie/George.
Some disapointments :
- Upon arrival, we found multiple deficiencies : both toilet seats had been removed because they were broken. We had to actually install them ourselves and during the week they fell twice on the floor. After discussion with Ellie, this was "acceptable" as per her.
- Also on arrival, we could not find the blind controller. After a 30 minutes search at midnight, we actually found the controller in the top wardrobes closed, 2m+ above the ground. Either a bad joke from the cleaning lady or perhaps disapointed guests which stayed before us... We cannot really tell.
- Bedding provided for the double bed were actually a combination of single bed sheets... We also had only 1 light bed sheet on top of the fitted bed sheet. We had to sleep with the couch-cover-blankets for 2 nights before we obtained additionnal bedding
- Barbecue : we had planned on enjoying some barbecue meals. However, there was no barbecue when we arrived. We signaled it on the first day. They actually came to provide it to us 4 days later and they left it in the parking spot, for us to lift up the flight of stairs. Given the delay and our planned activities, we ended up leaving it there...
- Upon discussing those issues with Ellie, we were actually told that Ellie and George are actually the property managers, but do not own the property. We were told she would discuss with the owner and get back to us... We never heard from her again. Given the price paid for the flat, we were expecting a higher-end level of service.
- The flat is not "brand new" as advertised. There was mold in the shower and rust on multiple items.
Other point:
- The shower is hard to use. There is a diagram which has been printed out and hangs from the shower. However, the bottom arrow should point towards the lowest "U", where you need to pull. We had to ask George and Ellie for their help with that.