5 stars is not enough - how about 10 stars?! This may have been the best AirBnB we ever stayed in, and we have probably stayed in over 100. First off, the hosts picked us up at the ferry port in Heraklion, and drove us to get our rental car, after which we followed them to the villa. Not only did they give us the welcoming tour, but also had much food waiting for us, which was unexpected and very nice of them. Then when there were troubles with the wifi, the host went out of his way to arrange alternate internet solutions, and to have the wifi fixed. Oh, and now about the villa itself - what can I say, it is spectacular, both inside and outside - all of those amazing pictures that you see of the view are real! If you are up early, you will see a gorgeous sunrise over the sea. I wish we had more time to relax at the villa, but we spent our 4 days in Crete driving around and seeing as much as possible. So the one issue to be aware of is that the villa is way up on a hillside, which means up to 10 minutes of winding "S-turn" driving either going up or coming down - but for us, this was well worth it for the beautiful setting and tranquility of staying here. There are some very good tavernas nearby on the hillside, and you can drive down to the city of Heraklion in about 25 minutes for some great restaurants & bars (pro tip - seek out Solo Brewing Company and their local Cretan craft beers). To summarize, we cannot recommend Villa Balcony enough!!