The apartment itself is located in a relatively nice residential neighborhood, comfortable 10 minutes walk to the old town and harbor. Easy to find the parking nearby.
Right after we self checked in, the host, ms Eleni, met us without wearing a protective face mask at first, which is against the anti covid protection protocol.
We had a feeling apartment looked slightly off from the pictures we saw online and is getting tired. The kitchen, seemed to be functional, but was not the cleanest I've ever seen. Stained and greasy plates, glasses, cutlery with food remains stuck, kitchen extraction hood filthy with layer of oil and dust mixture. No kettle, electric espresso machine for decoration only with a missing part. We took some pictures to provide the evidence, if needed. We were offered some food, which was kept for us in an unsanitary manner. Small bottle of what appeared to be raki and lowest priced local wine as a welcome gift, how flattering. Poor Wifi. Water heating system takes ages, shower was freezing cold, as it takes longer than promised 20 min for water to heat up and yes, we used the indicated switch. Noisy and bad sleep quality is guaranteed. The noise insulation is non existent, even with closed windows, we heard traffic (lots of it in the mornings), and neighbors talking. It seemed there was a party next door during the second night. The apartment gets super cold at night, and even with the heat pump set on a heating mode with mark 30, it was barely giving any warmth. Central heating was not usable.
Before checking out we stripped the bed sheets, only to discover the stained pillows and mattress protector have not been washed in a very long time, yikes. We took the trash out before leaving the accommodation. We did not cook, but the few plates we used, we washed it. Left the apartment in orderly and respectful manner as we always do.
Needless to say, we would not stay here again, as the host did not leave the best impression, rather unfriendly, and the apartment itself was not great: noisy, cold, and not clean to the essential standards.
Stayed 2 out of 4 nights, as due to the lockdown restrictions and flight cancellations, we had to leave Crete earlier. All attempts to negotiate the cancellation and/or date alteration was fruitless, as the host refused to collaborate. We agree the reservation was non refundable, but lockdowns do not happen every day. Instead ms Eleni chose to accuse Airbnb platform, which was untrue and false. We communicated with the customer service and we were informed, it is completely up to the host to allow cancellation or to alter the dates. It was not about the loss of the few money for unused nights, really, more of a principle, but sadly we were exposed to the greed instead. That's fine, we don't mind to contribute for those in need. We wish all the best to ms Eleni.