I did not meet Panagis in person, but we spoke on the phone and he was very quick to answer messages and made sure my check-in and stay went smoothly. He was very helpful and gave me a lot of info about hikes, bus times and the like which I really appreciated. The apartment was clean and well stocked, a bit cold because it was winter and there's no central heating (at least when I stayed there). But Panagis made this clear when I booked and made sure there were lots of blankets so it wasn't a problem, I was plenty warm at night. Spili is a very cute, quiet little town and I had a nice hike into the nearby mountains. Would definitely reccomend!