The whole family lives right there on the bottom floor, so they are always accessable. They made us feel welcome and were extreemly helpful with all aspects of the apartment and the surrounding area, plus activities and sights on the whole island. Antonios speaks english, so communication was easy. The apartment is located in a small town with stores, markets and restaurants near by and 15 minutes from central Chania. Local bus or taxi gets you to the bus stop / down town area where you have access to all the main sights.