The contact with the liaison for the rental agency (Yiannis) was fine; easy and efficient. We checked to see if it was possible to organize a babysitter for one evening and he personally arranged the possibility (we ended up not using the service though). The villa was comfortable (clean, new) but also a bit 'cold' or impersonal. The design and interior decoration seemed to cater to the Russian customer target demographic. AC in every room but we would have liked the opportunity of a fan as well (shifting back and forth from the heat to the cold can be a bit of a burden on the respiratory system...). The swimming pool was a joke. A small rectangle of dirty water stuffed between a corner of the house and the neighbours wall. Wifi was not working for the most part of the week and services to the house (linen, waste) were erratic and unclear. In this price range (€2400 / week on Crete) we expect more attentive service. Our request to extend our check-out until after our 2 yr old boy had his midday sleep was met with uncertainty: even on the morning of our check-out we were still told that if another reservation would suddenly come in (same day!) we were to wake him up and leave right away. It was clearly more important to keep all options open to get a new customer in than to give proper service to an existing well paying customer. All in all it's a safe and comfy place with a kid but also a real-estate-developers money trap with a lot to learn about modern service standards.