Stay away ! Dirty toilet, air conditioning not working with 32 degrees, communication with host to be improved.
Here is the story, which I write now because then Air b&b leaves no possibility of rejoinder after the host review. Below the main points, followed by a link in which I attachee photos and also 2 video.
https://mega.nz/folder/obl1XDpB#foxbQL0XmUyRAhRGHGZdTg
1-I inform the host that I made a mistake in booking two nights, I will only use one night because I have the return flight earlier, my fault. I ask if it is possible to get a refund for the night we will not use, even knowing that minimun stay was 2 nights.
2- the host replies that the booking/refund policy is very strict but that he will try to talk to the owner to get me a refund, even a partial one
3-requested again a feedback, no response
4-the day before I arrive he sends me info for check in.
5-I ask if he has any news about the refund topic, no answer
6-we enter into the apt, it looks nice and clean, go to the bathroom and find the toilet dirty, as if someone had gone to the bathroom without cleaning it afterwards. I look for bathroom detergent but I find only dish detergent and I clean the toilet. I also try to turn on the air conditioning, it is 32.5 degrees, but a HL message appears and the air is not conditioned. The air conditioner just stays off.
7-I write a message to the host saying that I am a little nervous about the dirt found in the bathroom and the air conditioning not working
8-The host replies to me unnerved saying that I am telling lies, that I should have taken a picture of the dirty bathroom (really???) , that I am speculating, perhaps alluding to the fact that I could have in his opinion made it up to get a refund for the extra night booked by mistake. As for the broken air conditioning he says it will pass later
9-In the meantime we leave the apt for the dinner and he calls us half an hour later saying that he didn't find us and that he didn't come in without us in the apt. As we walk around town we don't hear the cell ringing when he tries to call us, he says "several times," actually just one. (See photo)
We respond to his message saying that is very inappropriate.
10-He gives us instructions via sms to make the air conditioning functioning. The instructions don't work. The house is nice and well located, but unlivable without air conditioning, we were forced to sleep with the windows open all the night long, since it is in the center of town, you find yourself in the middle of traffic, noise and smog (the hot in the room was really terryfing). Kindness and communication host absolutely not suitable for a host. At link you will find photos and videos of the apt, even how we left it, tidy and clean. Will not give us refund for our booking mistake but I will ask Airb&b refund for missing cleaning service and not working air conditioning, at all.