Montserrat was very good at communicating with us and organizing check-in. She was not there herself, but had a friend meet us at the neighboring village of Archanes to lead us to the apartment. The location of the apartment was fantastic. We were in a tiny town away from all tourists. The experience of staying there was very authentic. What made it even better was that we were right next door to the only taverne of the village, which had fantastic authentic Cretan food for an affordable price. The cook was apparently visited by Ottolenghi himself. A mini market was 2 doors down. The new autobahn entrance was also close by which made traveling around crete very easy, as well as getting to the airport. We were four people in the apartment and we found it smaller than the pictures showed, but had everything needed in terms of kitchen, linens, and washing machine. The only downside to the apartment was that we were unable to have a fully functioning shower through our entire 3 night stay. We could never really get consistent hot showers or water pressure. It would be really scalding hot for 30 second then cold or luke warm the rest of the time. We tried showering in the day time and in the night and both times of day we had the same results. One of my friend could not wash out the shampoo properly because there was not enough water coming out. We never figured out if we were doing something wrong or it just didn't work. Besides that, we did enjoy our stay.