This place was BAD for us! We've NEVER had to CANCEL an Airbnb before. But this place was an exception. We were booked for 8 nights and could only manage 3 before enough was enough. We were extremely disappointed.
There were lots of issues with the property (which outline below). We had written to the host several times about a lot of ongoing issues with the property but got limited responses and no resolution to fix the issues.
We tried but we felt we could no longer stay at the property any further as they didn't care about our wellbeing so had to leave for our own well-being.
I stressed to the host several times about issues we immediately found but they shrugged it off. There have been plenty more problems and all of these were ongoing issues.
On arrival the property was riddled with Mosquitos! Hundreds! I killed so many the first night and then there were more daily. I had to go out and buy multiple inspect repellents and mosquito spray to try and get rid of the infestations but ultimately they were coming from somewhere. I had closed ALL the windows and the door that were WIDE OPEN on our arrival. The property should have been properly cleaned out before our arrival - I expect some mosquitos but the amount inside was ridiculous and not something you should be worrying about on your arrival.
There are 3 or more cats that constantly try to get inside the property as soon as you open the door! This was getting worse by the day as they get more confident even when I used a broom to usher them away. This is infuriating! And not relaxing.
You have to access the property through another porperty and there are 2 dogs that aggressively run at you as soon as you are coming in or out of it. You then have to open your gates as the dogs come at you so you can access the property. I’m easy with dogs... But when they are barking and aggressive it frightens my partner!! There is also another pitbull dog chained near the property too which isn't friendly. And even on our last night one of the dogs came into our garden area and was barking at us whilst having a glass of wine on the patio so had to come back inside property!!! Which makes us feel trapped in a place we had paid for to RELAX in!!!
The surrounding of the property is not nice, friendly, or welcoming.
The property was so dirty! There was dirt, cobwebs, dead insects, and even someone’s USED SHORTS in the property (which is disgusting and when I mentioned this to the host they didn't even apologise or offer to clean). There are dead mosquitoes squashed on walls. I don’t expect such things to be in a property when I pay to stay there! Especially when cleaning should have been done before our entry and every dirty thing to have been cleaned/removed. We PAY and they CHARGE a cleaning fee for this!!!
There are bugs constantly coming into the property from somewhere! We have shut every single window and only open the door to exit or return. And yet they are still inside. The Front door has cracked holes in it. This could be one easy entrance for bugs.
The property is dark and dingy even in daylight.
The pool that is offered is obviously away from the property (which we knew) but we didn’t feel comfortable to use it. Especially, every time we open our gate the dogs aggressively run at you. You have to get past them to access the pool!
The shower water is cold even with the heater turned on for a few hours (the sea is warmer). The top shower head doesn’t work at all. And the small hand shower trickles and takes very long to wash (and it’s cold). On top of that, the whole bathroom stinks! It's disgusting.
The BBQ area which was another selling point for me as I like to cook is completely unusable and dirty. It really shouldn’t be advertised as a BBQ! It’s disgraceful. I'm not sure anyone could eat food from it?!
The WiFi is virtually unusable. It's so slow. Takes several minutes to even load a webpage.
The bed is extremely uncomfortable. The springs dig into your back and it’s hard to sleep. The fridge makes really loud noises which make it uneasy to sleep. We had 3 nights of dreadful sleep (or lack of it)!
At a certain time in the evening the sprinklers turn on and you can’t sit in the patio area as it spins and sprays water at you!!! No warning about this was given! As well as the cats and dogs pestering you. There is also a wasp nest in the patio area so again you have to avoid these (when we should just be relaxing).
In general the property is run down and hasn’t been looked after, especially for our arrival! Which when we were meant to be staying for over a week is very important!
I feel that we were misled by the pictures and property information they advertised. And we are both extremely disappointed and completely upset that our holiday has been stressful from all of this.
Overall, we felt that the house was NOT in a good condition or a fit state for ANY guests at this current time. On top of the fact that there was NO OFFER to fix any of these issues or an apology for the disruption. In ALL it was unbearable and we left and claimed a refund for the day's we no longer were staying.