Appartments Chania No 13 is cheap, clean and the location is pretty good too.
However, overall my stay was not a comfortable one and I was very disappointed by Elisavet. She did not confirm my reservation until days before my arrival and only after repeated contact from me.
I stayed here seven nights. When I arrived (at 10pm), I collected a key from under a flowerpot with no introduction or assistance. There were two other sets of keys under different pots at this time and this raises questions about the security of this apartment complex. I met Elisavet but she did not offer any introduction to the neighbourhood or any advice like all of my other airbnb hosts have in the past.
The bed had barely any bed sheets and no pillow was provided and so I ended up using rolled up towels for this purpose for my stay – I asked Elisavet to provide one but she didn’t and then said she had tried to call to the apartment with one when I wasn’t there in the daytime. I should also mention that there was no hot water in this apartment, the hot taps only gave cold water.
I chose to stay here in large measure because of the wifi advertised but there was none (I wanted to go to the beach in the day and work in the evenings and had to spend a lot of money in internet cafes doing my work which I could not afford). It is misleading to advertise wifi for this place. I contacted Elisavet about this issue and although she said a technician would sort it out, this never happened. There are other reviews here which suggest this is an ongoing issue. On one night, I left the apartment to try to make the wifi work and managed to lock myself out of the apartment. It was shocking that Elisavet did not have a key that she could use to let me in and had to wake another resident worker to assist me. This is an eventuality which hosts should anticipate. Although she picked up the phone, and it was late (after midnight), she was very slow to act and I was waiting outside in my underwear for half an hour – this was all because she said there was wifi and there was none.
Although the apartment was broadly serviceable, there were a lot of problems and I considered contacting airbnb about this during my stay but decided not to. However, for the money I paid, I would not stay again as there were too many issues and my stay was not a comfortable one.