The SolMar company that handles the booking for the owner is absolutely atrocious. They threatened to cancel my booking 4 or 5 times if i didn't return their "mandatory" forms - though i did so almost immediately 4 or 5 separate times. They insisted this was a government requirement, though we stayed in multiple other places during our holiday and none required special forms. It was a horrible experience before we arrived, but the owner is such a wonderful fella and the villa so spectacular, that i don't have the heart to give anything less than 5 stars! Alexandros, the owner, is super nice, super responsive, 100% accommodating, and wonderfully welcoming - i was blown away. The villa itself is everything you'd want or imagine - it's s little piece of paradise in a quiet, relaxing spot on Crete and my family spent a blissful week just relaxing. It's a great place for families, children, small groups of friends -- spacious, private, and away from any mass-tourism hubbub! Everything worked as it should, the pool was delightful, and the upkeep immaculate! Highly recommended for your vacation!!