I had an early flight out of the Chania airport, so I rented this room for two purposes: 1) Have some place warm to sleep before the flight, and 2) Use the wifi to coordinate my flight.
The penthouse was a rooftop hotel room. On the day we visited, the weather was unfortunately bad. We turned the heat up, but still found it a little chilly. Luckily, there were plenty of blankets so this was not a huge deal.
However, the wifi was not centered in the room, but was in one of the other rooms below it. As such, it could not reach to the top floor. Therefore, the room couldn't do 50% of what I bought it for.
We asked Stratos to help, and he simply told us that the weather was bad and that a cleaning lady would check it in the future.
Can the host control the weather? Of course not. Should the room still have the basic things it advertises on a rainy day? Yes, of course it should.
I was very disappointed.