Great communication right from the start. Easy self check-in. We didn't meet Stefanos because we were always out but his office is not far from the flat and we knew we could contact him if we needed anything. The flat is big, very clean, and has everything we needed. Perfect location: not far from the bus station (we would catch the 05.00 a.m. bus to board the plane at 05.50 a.m. easily) and from the old town of Chania, the shops and the supermarkets. I will definitely book again and recommend it to everyone!