Vagelis was very good at communication at the start and was very good to let us check in early. However his communication temporarily ceased after we told him the shower had broken and then he eventually claimed we owed him money for it. A tricky situation for everyone when the shower head spontaneously and irreparably pops off during the course of a shower. At the same time as asking for repair money, he also claimed we owed him money for "inconveniences in the room." I'm not sure what he means by this (we only stayed one night and hardly touched anything), but I guess I'll find out when I read his review!
In other news - This place feels quite distant from the center of Heraklion when one doesn't have a vehicle, however this would probably be a different story with a hire car. Heraklion is a big place and this is only just outside the Venitian walls. Not much to see and do in the immediate vacinity though.
Other reviewers complained about there being no fan and the room being hot - however there is now a fan! A nice big one. Hurrah!
In general though the whole place feels a bit run down and grimy and I didn't really want to put things in the fridge. A big puddle of water appeared in the kitchen as well which was mysterious. Something to do this the shower? The fridge? I shall never know.