I only was able to speak with Menelaos and he was very quick to respond and courteous.his lodging was too far from the city center and we had no reasonable way to stay, unfortunately, when he tried to help us, air bnb rules would have penalized him for canceling our reservation.he tried to get our money back but was told it was not possible. We had spotty Wi-Fi and no phone availability, we were in transit. We would recommend him because he was nice and tried to help us find a place near the center. He even called another host for us.
We are very unhappy with air bnb, unless we get our money back we will not use again and will advise our fellow travelers.
Renvelyn Grey