There was no openness to begin with. It was first sort of implied that the previous guests had not checked out and they had left their belongings in the room but then it became clear that this was a double booking. Nearly five hours later we were offered an apartment 3km up the mountain in the village. This had spectacular views but no hot water and nowhere near the beach/sea/what we had wished for. They gave us a meal in compensation but there was no acknowledgment of their mistake. If anything we were made to feel a nuisance which they would have wished to disappear. This was our first use of Airbnb.