This was a lovely place to stay! The communication was perfect and timely. We loved staying in Heraklion. So many good restaurants around us! The apartment was a bit small for 4, but with the spacious balconies, it was fine. Beautiful views. Nice bathroom. There's an elevator (though it is small) to get up to the fifth floor. The key sticks a bit, but give it a couple tries and you'll get it. All in all, a great place!