We stayed only for about 4 nights and the stay had it's good and bad sides.
Let's go with good first:
The place is very clean and comfortable. The couch and outdoor sun loungers, but also the beds are great and help to relax. Really super comfy. It's all on top of a hill and you have a little bit of a view down to the sea which is nice. The gardener and cleaning lady are very nice, charming and helpful - even if English is limited.
The check-in and out is much like in a hotel, not an Airbnb. Good thing here, you have all the amenities and help available that you usually have in a hotel. We needed to print something and not only was it done for us, but they drove it also to the villa and gave it to us. Free of charge. Great! The reception is helpful and tries to accommodate you as much as they can from what we've experienced. You also have regular room cleaning and towel change, as well as amenities from the hotel available.
We didn't use the restaurant of the hotel or any services as reviews didn't give us the impression that we miss out on a lot, but as stated, we can't say much about it. It might be quite good. Massage has no hot-stone on it, otherwise we might have given that a go. But it is pretty great that you have these services available in general.
We had some trouble with the wifi at one point and again, they tried to help us immediately which is very nice. Also we got free late checkout and that helped us relax on our last day before the flight back which for me was a very nice gesture and very kind.
The not so good:
The mentioned welcome basket did not exist. Or it consists only of a bottle of water. This is very minor, but shouldn't be advertised as a feature if it isn't.
The place itself is fine & modern. Clean and with everything you need equipped, but the photographer was a really good one. He showed the best and hid the not so great. Be aware that parking places are in front of the Villa, not behind. We got a different impression from the pictures. That means you have a little less privacy, as other guests or staff might walk right in front of you by. Beds in Master Bedroom are two single beds pushed together which for us as a couple was strange. So we had to sleep upstairs. Be aware that upstairs is for ants. I'm 1.88cm tall and upstairs wasn't comfy for me to walk. The roof is angled. Why not having the double bed in the Master bedroom downstairs?
Also, while mostly irrelevant for the villa, for us, that was nowhere near a 5 stars hotel. 3 stars yes, maybe 4 stars for Greece.
Then the internet speed is okay for a hotel as those have usually horrible shared connections, but for a villa booked over Airbnb it's simply not okay. I had to work during my holidays and with 0.1MB uploadspeed I wasn't even able to send any emails out. They tried to fix it and it got to 0.5MB - 0.7MB upload speed the next morning. Still not thrilling. The hotel blamed the internet provider, but in the end, I think it doesn't matter who is responsible for it. It was slow and that was it. 4G sim cards we've purchased saved the day. Maybe the hotel should switch to those. Anyways, would clearly not recommend the place if you need to work from your holidays.
What also was not so great was the communication over Airbnb. "Valia" talked to me as if she is an automated robot concierge. I'm sure it's meant to be professional, but it really isn't. We're in 2021 and not the 90s anymore and everything is about getting addressed personal, not getting copy & paste messages. Plus, it's Airbnb, not booking.com.
We needed help once before arriving and the answers showed me that our earlier messages were simply not read, not understood or not cared about. Most likely all of them. If I could have, I'd have cancelled at this point. Also when we've arrived why did we have to communicate over SMS? Everywhere in the world everyone uses Whatsapp, Line or whatever. That also felt pretty backwards and plain weird.
In all fairness from everything I saw I think the people working there are actually really lovely & great and try to do everything they can to make your stay as comfy as possible. But most likely the hotel policy - probably set by the owner - forces them to a certain style that might seem sometimes a bit ... obtrusive might be the best word.
The location is fine. There's a small beach-town right there and good connections to east & west, a little out if you try to go south, but okay. Of course a car is recommend as in everywhere of Crete.
All in all the place is fine as long as you don't care about internet access and don't mind having more a hotel than Airbnb feeling. If you get the villa at a good price, take it. Some might like the additional comfort the hotel service offers as you can focus more on your holidays and less about other things.