My husband and I experienced some extraordinary hospitality during our stay at the hotel. Niki and Katerina made everything possible for us to enjoy our stay and not to worry about anything.
Our flight was to Heraklion and they sent us instructions in advance how to get to the hotel by bus. We wanted to explore as much as possible of the area and thanks to them we managed to visit amazing places known only by the locals. They also gave us hints what to visit and when according to the weather and sea conditions. We rented a scooter and a car and they helped us with the communication in both cases.
Katerina and Niki helped me organize a birthday surprise for my husband which he enjoyed a lot.
Our flight from Heraklion was very early in the morning and there was no bus from Kissamos however that wasn't a problem because Katerina offered to take us by car to Chania at 04:30 in the morning so that we can take the first bus from there.
The hotel itself is very cozy, clean (the room is cleaned daily) and located exactly at the main square of the city.
Overall we enjoyed our stay a lot and definitely recommend Castell hotel!