I haven't been at Elenas Place, because of my own mistake while booking the ferrie to iraklio (Ended up in Iraklia). But just from chatting with Elena, I liked her a lot. She replied fast and was very courteous. I felt, that even if I would arrive in the middle of the night, I would still be having no problems with the check-in.
If I end up in iraklion later on, I know what place to look at first.