I’ve stayed at several other locations and have received amazing communication. The host did not reach out in advance. Our check in should have been available at 3pm. When we arrived around 7:30pm, our host didn’t respond. I called multiple times and received no response. I was then provided a code to a lockbox outside, the box was empty with no keys. My family and I waited outside of the building for over an hour. Then two woman showed up to clean the apartment. It was getting dark outside and we had all our luggage and my tired baby waiting out on the street until after 9pm. In the meantime the host ignored my messages as I tried to communicate to better understand the situation. It would have been very helpful to have had honest and constant communication with updates as to what was happening, instead I had to contact Airbnb customer service and search for nearby hotels in case we ended up with nowhere to sleep.
Once inside, the apartment was nice and clean. But the lack of communication and apartment not being ready when we arrived really messed up our evening plans. Due to the horrible communication I personally would never stay here again.