Valia and her staff have been very professional and polite. Their responsiveness is unique and they are very customer oriented. You will have a pleasant stay. The cleaning staff did a great job during our stay there and we had fresh towels and new sheets the minute we asked for it. It's an approximately one hour ride from Iraklio Airport and a beautiful one. Valia also provided us everything we needed for the kids. High chairs and seat boosters we needed for the cars we rented. Again a recommendation from Valia. Rethymno is nice and the people are as lovely.