Melanie, the owner of the house listing and Fotini, the local host are wonderful. Fotini was there to meet us on arrival. We initially got our times wrong and thought we were arriving at 8 am, so they arranged for an early check in, only to realize while we were in the air that our flight actually landed at 8pm... haha. No matter, they were gracious and extremely accommodating. The house is a short 5-10 minute walk from the main square. They provided excellent recommendations and were available if we had questions but also respected our privacy. The house was well equipped and restful. If you need a space to relax when arriving in Heraklion, this is a sweet little spot.