On arriving to the villa, we had received no contact from the host to let us know where the property was. Eventually, we found the number of the host on a contract paper, in small print - very unclear. We then phoned and were able to know the exact address
List of surprises once at the villa:
> Leaking under the sink
> Over 100 ants in the kitchen, more in bathroom and bedroom
> No hot water in the bath - first the girls had a cold bath, then my son had a cold bath despite the emersion switch being on for a good hour beforehand.
> We all had cold showers the following morning
> Leaking fridge
> Broken loo seat
> Disgusting thing shot out the pipes when my son was in the bath. We didn't fish it out to find out what it was.
> The nice furniture creates a false impression of the house being high-end which it is not.
> Location is very run down.
> No kitchen tea-towels for drying except for one old hand towel in the kitchen. No kitchen gloves for the hot stove, no sieve relatively little cutlery for the number of people staying. These final points would be OK - but in light of other issues, it just shows a lack of care.
To rub salt into a wound, the host then contacted me privately, hurling abuse over a number of texts, calling us liars, and that we left like common thieves.
Altogether shocking and unacceptable hosting and then further communication from the host and nothing like any experience we have endured before.
AirBnB were excellent, and supportive, re-locating us and advising us throughout the transition. We are enormously grateful to AirBnB for their support and empathy.