I had a bad experience with Ifigenia Studios. Me and my boyfriend arrived in Chania at 3.15 in the morning. We had arranged in advance with a girl from the reception that there would be someone to expect us early in the morning but when we arrived it was closed until 8.30. We had to sleep in a tent in the harbor. When we got back at 8.30 which was the time it said on our confirmation for our check in, they told us in the reception to wait untill 13 in the afternoon. That left us waiting for 5 hours more which made us completely exhausted.
Such a shame because the rooms were fine and charming.
Unfortunately it was not a good experience with AirBnB which I had with other stays.