Hosts were very friendly and available for help when we needed them. Had a bit of trouble finding the place because it was late at night/ dark - when we called someone answered right away and directed us.
Room was pretty basic, pool area did look really nice although didn't manage to actually have a swim. It was only a 5 min walk to the beach. There didn't seem to be many shops open in the area - probably because it was off season but we got a 30 min bus into Chania for meals/shopping.