Host refunded half of the costs after our second request. We requested for refund mainly bacause of not properly working air-conditioning. Additionally wi-fi was available, but half of the websites were blocked on all our mobile devices (2 cell phones and laptops) - we had to pay for mobile internet ourself. Place is not according to offer description - this is not appartment with seperated entrance, but hotel room. And it is not exactly neat Phalasarna beach as we expected, but little further - 10 minutes by car. Advantages: delicious food in the restaurant, clean place, comfortable beds. But we do not recommend this room, there are less expensive and better places to stay on Crete.