We found a bat circling in the house on two separate occasions - on the first night on the second floor (bedroom), and on the second night on the first floor (living room). On the first night, we notified the host and her father came and hit the bat with a broom to remove her. On the second night, we notified the host who arrived in person to transfer us to another house as my partner and 3.5 year old child were distraught and I was concerned for their health and safety. Because we could only stay in the new house for two nights (and had to return to the previous house after that due to a pre-existing booking of the new house) we promptly notified the host that we had to leave because of the whole experience. I asked the host for the return of the balance, and she told me to make a claim over Airbnb, which I did. She did not accept our request for a refund and stated the following in writing to Airbnb:
“That’s a great comedy for an electronic plastic bat drone that clients add on the place to make such a complaint…”.
I promptly notified Airbnb that in addition to photographic evidence (which I had submitted prior on the platform) I also had a 40 second footage of the bat flying on the first night (which I couldn’t directly upload on platform) and sent it to them via email. The next day, Airbnb refunded me the balance of my stay and partially refunded me for the days we stayed. We were extremely disappointed and upset that the host would proceed to defame us in writing to Airbnb to portray us as liars. Had I not taken the video am not sure what the resolution would have been. The host could have said that we were in nature and that these things happen, yet despite her father’s involvement and prompt notice, she deliberately lied about our claim.