We didn't meet Chryssoula but the couple running the accommodation were friendly and gave some good advice about Chania. They provide some brilliant information before we arrived including a link to a video showing the walk from the bus station. Perfect for feeling confident to get the public bus from the airport, which is only 2.5 euros and is quick and comfy. The location is brilliant, tucked away in a quiet aly a few steps off the busy tourist road which leads down to the harbour. The room is between the bus station and the harbour. The room was spotlessly clean with crisp white sheets. A little balcony looks over the aly and you can hear the greek families living around you. There is a little kitchenette, a small showerroom/toilet and air conditioning which all worked well. We used all three beds in the room and found the sofa bed uncomfortable, on the second night we turned this bed back into a sofa and found it worked better sleeping on it that way, just a bit narrow.