Kostis wasn't there so his sister Eri helped us check-in, she was super friendly and helpful. They even left us some eggs, bread, marmelade, water in the fridge so we could make breakfast, which we really appreciated. The appartement was great, it's near everything you might need, very central. It has an amazing view on the terrace, one which we really didn't expect and added to the charm of the flat. Also, all ameneties work perfectly especially the AC. I totally recommend it to any type of traveler, from tight budget students, as I am, to a small family visiting Crete.