Unfortunately getting in contact and communicating with Aspasia for check in was a complete stressful nightmare. There was a huge language barrier and everytime we tried to get a word in over the phone she would interupt and then hang up. She was unhappy we had a late check in eventhough we had informed her of our ferry to crete weeks beforehand. Finding her in person was just an utter stressful disaster because of the complete lack of communication ability. She gave us false information on where was safe to park in Chania and our car was almost towed by the police. We were excited about this apartment because the photos looked great and it had good reviews but unfortunately they were a false representation of the apartment. The one redeaming quality was the location. It is central to Chania old port and in a very cute neighborhood.