Really disappointed with our experience and trying to get into the flat. When we arrived the key wasn’t in the security box and it was 1.5 hours of waiting around until we eventually got into the apartment. The next door neighbours (also Airbnb guests) managed to take our key as it was in the same security box as theirs, which didn’t give a strong feeling of security for me while travelling. We had to rely that the other guests would come back with our key, which wasn’t ideal on a hot day in Athens.
I think the communication could’ve been better with quicker responses for emergencies, I shared my phone number but didn’t receive a call, and also separate boxes for the keys so security reasons would be good especially for women travelling.
The apartment was as shown in the pictures however. Aris was apologetic but we feel the issue could’ve been solved a lot sooner unfortunately.