Esi was wonderful! Our flight was delayed two hours and she was so flexible and was still at the flat to meet us at 9pm. She provided detailed directions for us from the airport and answered many questions by text when we needed help. Additionally, one night we were having trouble figuring the locks out and she came to the flat to help us (we hadn't turned the key far enough. whoops.). But I really can't say enough about her kindness. It was much appreciated. On top of all of that, the flat is lovely and clean with lots of natural light. The washing machine was also great, with provided laundry detergent. The building is right off of a park where many children would play in the evenings, it was quite charming. The flat is about a 20 minute walk from the metro, but the nearest trolley stop was just around the corner. Also, just for information's sake, this neighborhood is off of the tourist track, which is nice, but it also means none of the restaurants we ate at had English menus. Made things a little more interesting :). But I would definitely recommend Esi and this flat!