The heating was not working. When we got there the thermostat showed that the room gad temperature 18 degrees, turned it up to 20 but the fan coils simply recycled the air in the room and the one radiator in the bathroom was cold. I reported the problem, and got no response.
At night the temperature dropped at 15, still the heating was not working. SEVEN HOURS after I reported the problem they answered "turn the thermostat up", I replied that the thermostat was obviously already up and after 6 HOURS they replied "if the room has reached maximum temperature it won't work".
Since 15 degrees Celsius is not the "maximum temperature", I never bothered sending another message since they were obviously not interested in fixing anything, borrowed a heater from a friend and used it to heat the room myself.
The room was also not clean. There was a lot of dust, probably piling up for more than a month. We had to clean the room ourselves.
It is really a mystery to me why one would spend so much money on renovating a room (it is indeed very well made with nice furniture and bathroom and decoration) and then simply stop caring.
It saddens me, because such unprofessional hosts can ruin ones vacations.
I sincerely hope they will fix the problems and hire a professional manager.