Demetris was so easy to deal with - his responses were always fast, well detailed, and easy to understand. He happily arranged a transfer for us to the airport which we greatly appreciated as it was in the early morning before the Metro opened. The apartment is an easy walk from the Metro even with suitcases. Loved having an elevator which opened into the apartment. Self check-in was easy to follow and it was nice to know we weren't inconviencing anyone when our inbound flight was late. The apartment was quiet, clean and comfortable - what more could we want? Overall, a great experience.