Although the apartment was beautiful, I cannot say the same about the personality of the hosts. The host -as said in the advertisement - never sent me instructions upon arrival including floor or house number and though I enjoyed my stay there, there was zero communication with the host. Upon departing the Appartement was in exquisite shape as I am always sure to leave things exactly as I have found them. The host then without contacting me whatsoever said that I did not check out and that the keys were not in the lock box. In the description it clearly says that extra keys would be in the lock box in case one is not available, which was a fallacy. I then attempted to call the host who without making any attempt to contact me made the assumption that I have not checked out as the keys were not where he expected them to be though again I must emphasize that I was NEVER SENT INSTRUCTIONS. I tried several times with no success to contact the host who instead of having the decency to call me back began sending me passive aggressive messages about wanting money on the app. According to the host the cleaner had to go by twice because she could not get in after I left, he then began speaking of missing towels which I left in the apartment, and was demanding extra payment for his cleaner for her stress as well as for a supposed locksmith where after asking for a receipt there was only silence. I am always happy to comply with all House rules and instructions however when they are not given to me I can only work with assumptions. The host was insulting and condescending in his communication with me and lacked communication skills. One of the most beautiful apartments I have stayed at with Airbnb (so much that it is my Third stay) and now with absolutely the most unprofessional host.