We arrived for our two-week booking to find a sign over the toilet instructing us not to flush toilet paper. Bathroom had water damage on the vanity, drawers packed full of half used toiletries and grimey grout in the shower.
Couch, bed and bathroom smelled of cigarettes despite this being labeled a “non-smoking” rental. Door-knobs on the bedroom and bathroom were coming apart.
Refrigerator wasn’t clean, the shelves were falling apart and drawers had mold or unidentified food residue. Used food items in the fridge (half-full container of pasta sauce, etc.). Freezer was half full of leftover food (opened packages, mystery items wrapped in aluminum foil, etc.). Kitchen was in disrepair with cabinets delaminating on the corners, burn mark on the counter, grime on the washing machine controls, etc...
We checked out as soon as we could find alternate accommodations (15 hours after check-in). I have no doubt more issues would have come to light if we stayed longer.
I documented the problems extensively with many photos and sent them to the host explaining that his listing was inaccurate and this was the reason we were leaving. After much back and forth the host sent us a small refund which left us paying approximately $1,000.00 US for our 15 hour stay in his rental. Thankfully we documented all the problems with photos and were able to get a full refund through the Airbnb resolution center.