George and his team were fantastically responsive- even when I managed to lock myself out of the flat! I always got a response within 15 minutes of a sent email, they honestly couldn't have been better. The location of the flat is great, we were able to walk to everything we wanted to see and it's also near to the national gardens, something we hadn't clocked when we made the reservation but was very useful since we had our 4 children in tow- there's a great playground within the gardens.
The only problem that we had with the experience is that the flat is listed as having 3 bedrooms, however there are only 2 actual bedrooms. There were indeed 3 sleep spaces, but the third was essentially a dining room area that had a pull out futon for a bed and no door. Just might be worth noting.
Otherwise everything was great.