The main thing that was awful at this apartment was the bed bugs in the bedroom. As soon as my sister and I came to this apartment and lied on the bed, we were getting bitten. We assumed these were mosquito bites. But after the second night in the same bed and getting completely annihilated, we figured out it was bed bugs. My sister went to the pharmacy and this was confirmed.
What was the most disappointing thing was Toni's response to this. At first she apologised and refunded some of the stay. When I asked how the refund was calculated, she said it covered just over one night's stay (even though I was staying there for two nights). I explained this to her and instead of being understanding, she got very defensive and accused us of bringing the bed bugs with us. I was outraged at this response and lack of empathy. Such shocking customer service. It felt like a cover up of the lack of a full clean following the previous guests - especially as I queried the hygiene given we are in Covid-19 times. She then refused to give me a further refund and threatened me with the fact they could've claimed damages from me for bringing the bed bugs there but as there wasn't proof of this, they weren't going too! Shocked again at this response, I asked for a further refund which was refused. I explained that I was being fair and not asking for a full refund as one of the room's didn't have an issue but I was asking for at least a full refund for both nights stay for my sister and I in our room. There was no response (even though previously there were quick responses). So once I chased up, they agreed to pay a little more and I accepted this. I felt this was fair based on the other room, but I could've argued more given the poor customer service, the disgusting dirty room given to us and the lack of compensation for the inconvenience this caused. I'm still covered in horrible bites as is my sister and we're now using anti-itching cream to manage this.
Location is fantastic - about 10 min walk to the Acropolis. When arriving to this Airbnb, I went to have a shower. The shower door is not even present - which meant water goes everywhere in the bathroom. It fills up pretty quickly so you have to be really careful you don't slip. There is no mop to clear up all the excessive water. The shower head has water coming out of both sides. One of the rooms curtain rail is broken and therefore no curtain. The kitchen tap was working, but a little broken in terms. It's clear the host wants to keep everything on a low budget as I have a friend who joined after and was staying at another of Toni's properties. She said they had a number of issues with broken stuff at the apartment.
Finally, the transfer organised to the airport was really good. Nikos was a lovely driver, on time and provided water.