Do not rent this property! So many issues, we had to depart early and upon requesting a refund just for the last day when we had to leave the apartment, we were given the run around on how to do it and then told it was too late.
I stay at Airbnbs all the time and never have had any issues. I’ve never complained or written a negative review.
Issue #1 beware of renting in the winter. The heater is connected to the entire building and no one is unable to shut the heaters in the house, making the apartment extremely warm if there is a warm day outside. Upon asking we were told there was nothing that could be done. “This is how things are at this building”. I was instructed to open the windows and turn on air. We did so but the air conditioner did not work well and the noise from the street was constant day and night. By 6am there was the neighbor turning on the motorcycle followed by another neighbor who decided to turn on a generator right under our window for the following 4 hours.
This follows issue #2 noise. The apartment is nicely located close to major attractions but just a corner away from a very busy freeway. There is car noise day and night even with windows close. The apartment is also on a low floor with a room that overlooks a walkway which means all outside noise is constant.
#3 washer started leaking and I informed the owner but since it was NYE I tried to do my best to keep it under control. This resulted in flooded bathroom all day and night and following day until the bathroom became unusable!
# 4 sheets were dirty upon arrival at which we called and they were promptly changed. Yellow stains and brown stains!
# 5 went to turn on the dishwasher and it started gushing water out due to a broken seal. So that was rendered unusable
# 6 we moved out and we asked for a refund of the last night. We were told we needed to get it done via the resolution center of Airbnb which we immediately did only to be denied. We had no choice to move out since the bathroom was flooded. Even so the request for the last evening alone was denied.
This place is not suitable to be rented. The owner chooses to take the money after giving you the run around and plenty of excuses.
It’s not worth the trouble
Also the place is dirty and the upgrades are poorly made. Beware of the pictures, they are not as it seems. The kitchen is raised and it’s quite the odd death trap.
There was even a cockroach coming out of the drain.
I have never given a bad review but I have spent 3 days of dealing with this owner and Airbnb, trying to address all these issues. This place is false advertising and the owner does very little to actually address any issues with anything other than excuses.