Had a relatively enjoyable stay at the apartment. Extended for up to six weeks to accommodate for the lockdown and had planned to move into a similarly managed property.
CAUTION: That was until, my passport and high valued package was stolen. I contacted the Management company AND the Owner of this apartment who were not only incredibly dismissive but completed denied any knowledge of my items being stolen (despite evidence from track and trace courier services).
I have been left hundreds of pounds out of pocket, been unable to go home and there has been no attempt by the Management Company to resolve any of the issues raised. I’ve had to pay for a new passport (which is month’s away from arriving), which has kept me grounded here despite needing to travel for work. Look for alternative accommodation and there’s been no attempt to resolve this dispute.
I have never left a poor review, in fact I would much rather leave nothing that dredge up dirt on less than Stellar Airbnb stays but after spending over £1,500 on managed apartments by this company, I was incredibly disappointed with how my complaint was handled.
Stay away unless you want a future of stolen items and a completely unresponsive management company in your future.
Such a shame.