The appartment is located in the basement of a very old building. We first had to wait more than 30 minutes before someone came for the check-in, although we previously informed our host about our arrival time and she said everything is okay. Once inside the appartment, there was a terrible smell of cigarette. We therefore try to contact the host but didn’t get any answer (btw, never expect from her any answer to your questions). Thanks to the help of Airbnb support team, she finally texted us, to say we were lying and that it was impossible someone smoked into the appartment. To convince us, she gave three arguments. The first one was « as there are some non-smoking pictograms inside the appartement, no one would therefore smoke into », the second « why would people smoke inside as there is a terrace », and the last « I’m a non-smoker and can’t deal with smell of cigarette, I would have noticed it in case someone smoked ». After many bad faith messages, she then offers a cleaning lady to come the next day. Instead of a cleaning lady we waited for 3 hours but never came, a woman working for the host came, only to say we were lying. We therefore shown her a hole caused by a cigarette on the sofa, what she asnwered « no idea what caused that hole, only sure it is not a cigarette ».
We definitely had a bad experience at this place. Considering all the bad stuff that happened, I would deeply advice everyone wanting to book a stay at this place to think about twice, and chose a better Airbnb...