I never met Sofia, except briefly in passing. She seemed nice as were the folks at the front desk throughout my stay. The room is actually within a hostel (something I didn't realize). It's in a wonderful, central, location about 1 min walk to the flea market, and a lovely walk through the flea markets alleyways and nearby restaurants to get to the park/museum entrance that leads you to the Acropolis. My only frustration was that, as this was a hostel, it was often very noisy until very late in the middle of the night. The staff tried to be helpful and intervene, but there was not much they could do. It's just the culture of such places. After trying to help, they too shook their heads and said there was nothing they could do. So, please just be aware of this. My first night in the room wasn't too bad, but i arrived at 2 am. On my second night in the room, it was loud with people having a party in the nearby rooms and yelling and conversating drunkenly in the hallway until 2-3 am. The room itself was very clean, comfortable and nice. And again location is great, staff is friendly and the hostel overall has a nice vibe (during the day). Just be aware what you are booking if a quiet night is important to you.