We were forced to spend our first night at a different AirBnB. After we arrived at our designated AirBnB, we unlocked the box to find that the keys were missing. We than called our host to which they informed us that we had to stay elsewhere for the night. They gave us a different apartment about 10 minutes away that was nowhere near as nice as the apartment we had booked. There was no reimbursement and the lady over the phone was trying to hang up as fast as possible, even though we could not find the keys to our new apartment. However, once we finally were able to stay in our apartment it was very nice and clean and just as the pictures portrayed.