THE GOOD POINTS: :-))
Spacious apartment, good location / area, good aircon, comfy bed...and that's where it ends.
THE NOT SO GOOD POINTS: :-((
I experienced a number of issues from when I arrived and for the first 48 hours. Some minor, other not so, but when you have many then it becomes a bigger issue. When contacting the relevant persons, the reponses were as if I did not know what I was talking about or came across patronising. All issues were / have subsequently been relayed during and post trip to which there has still not been any real apology.
To then be asked by the host in a private message..."I'd really appreciate a 5 star review as it will help me out alot." is totally un-professional, especially when you know that the guests stay was not 5*!
The solution is simple: provide a 5* service / product, accept your guests issues and deal with / resolve in the appropriate manner and you will not then need to ASK for 5* reviews.