When I told Francis my arrival time to the air bnb, he answered with a brief "call me when you get here." Here's a couple of problems: 1) what if I didn't have an international phone plan 2) Give me more information 3) Try to sound a little more friendly. He met me and my family outside when I did call him, and showed us around the house in a rushed manner. Fine, whatever. People are busy, I understand. We were looking around the airbnb and opened the door to the balcony. It opened vertically and horizontally, a feature in a lot of windows. But this one seemed to be unusually loose and unstable looking. My family was pick pocketed before getting to the airbnb, so we were still shaken from the incident and concerned about the security of this apartment. I called Francis and explained to him the situation. He sounded angry at me on the phone and yelled at me, "This is how windows are! Don't even open it!" I was taken aback and upset.
Anyway, we booked a hotel on booking.com and moved.

A day later I received a message "How is the window?"

Thanks Francis!