We cancelled our stay after 1 day due to serious issues. This place has been neglected; it looked as if even the most basic cleaning was not performed prior to our arrival. There were cockroaches, hundreds of other dead insects, and rodent feces throughout the apartment. The balconies were soiled with bird feces. Grime was all over the kitchen, door handles, and light switches throughout the apartment. The dirty floor turned our feet black. The apartment is old, decrepit, and the building had a smell of something rotting. The listing’s photos and description do not match our experience. While the hosts apologized, all sorts of excuses and denials were given for these observations and our pictures and videos justify all of our words in this review. The host offered to move us to a hotel for the night or a full refund, including a reassurance we’d get the AirBnB service fee refunded, if we chose to cancel our booking. It was late and we were exhausted so we agreed to the refund, but did not receive the service fee as promised, and were (de facto) told that it was our problem at that point. We moved out to a clean AirBnB the next day as soon as we could check-into it.