I booked the stay three days before a planned trip. Due to a personal emergency we had to cancel our trip. We informed the host the same day on which I did the booking and asked for options to refund or postpone the trip or other alternative solutions. Wanpen answered within minutes, that it would be quite late, but without providing any options, except for that I should cancel myself.
Since there was a no refund policy in place, fully in her right, Wanpen insisted on keeping the full amount for a week of stay and cleaning fees. After all, I agreed to these conditions when I booked the trip. I wish Wanpen all the best.