Tonia was very helpful and responded quickly even to my silly questions. Check-in and check-out was easy . The apartment is slightly out of the center, but close to the metro and many shops and restaurants. It was very clean and comfortable, the kitchen was small but it had plenty to work with. There were even some coffee and tea. The bathroom was clean and had also many useful things, including shower gel and shampoo. The bedroom was comfortable, it had a TV for those who want one, a nice bed and a little balcony. Check-in is very easy with the keypad, and check-out even easier :) We enjoyed our stay very much!