Aris was very prompt in answering emails and text messages. Unfortunately I never got to meet him because he was unable to be there when we arrived. The apartment lived up to what was presented in the Airbnb ad and is very close to the metro. It's located on a square with all the amenities close by. The neighborhood appeared safe even though it is not the most upmarket area. We stayed there for two nights as a family and it served our purposes fully. The only small thing is that the apartment is not fully self catering in that it doe not have a lot of utensils etc. But we ate out so that was not a problem. The other to be aware of is the way the hot water works. Aris has a button that must be activated but the hot water doesn't last too long!