Maria was a very nice person. She replied very quickly to every message and was very helpful. She also received critics in a very open manner and assured me she would fix the only thing I was not happy about: the room had internal windows to the other guest room, the hall and the kitchen. This meant that when the otehr guest arrived and switched on the light, I woke up because those windows were not covered up, nor curtains were available for keeping the room without light when sleeping. Maria told me she would take care of it for oncoming guests