As a first time user of airbnb and similar vacation rentals I was nervous about leaving the familiarity of a hotel. After reading reviews I contacted Ralou and from her first response to my many questions I knew she was a host I could trust while in Athens. The apt was exactly as pictured and the hospitality was second to none. Ralou's attention to her guests was on par with the best concierge in 5 star hotels. She knows her city well and her suggestions for sightseeing, dining and entertainment were made based on our likes/wants during the trip. For taxi service Yiannis was the best driver - clean car, impeccably dressed and professional. Please ask for him if you need taxi service. Ralou provided the little touches that mean a lot to a tourist (a map with easily identified points of interest, ample towels/bed sheets/toiletries/clean apt, dishes and cooking utensils that were not chipped/cracked or discolored. And the fresh cookies and oranges left were a nice surprise. Ralou met my daughter and me at the airport (waiting after arriving from a business trip earlier), gave us hugs and called throughout our stay to make sure we were ok and to answer MORE questions I had. LOL I left Greece feeling like I made a friend and I highly recommend staying at this apt while in Athens.