Communication was good. Place was pretty clean but not as clean as most places we have stayed. Balcony (not that there was a view to miss) was cluttered with who knows what so unusable. Utility room was also cluttered with things so unless we wanted to take everything out, we couldn't use the washer. TV remote had no batteries in it (not dead, just NO batteries at all) so we had to go buy some to use it. They brought some the NEXT day. Only one set of keys was left for the five of us and there are no manual locks so this was frustrating as we all had different agendas. We asked for a spare set, which was brought the next day also, and then had to leave them in the lockbox out front. That worked fine but then after we checked out I got a phone call saying the lockbox had been opened and both set of keys were gone and for some reason that is their only two sets. Also, the glass recycling is JUST below the apartment, which they pick up at all times of day AND NIGHT so we were woke up every night every few hours with extremely LOUD dumping of glass materials.