I booked this apartment thinking there would be a lift since it’s on the second floor.
There was a lift in the building that hadn’t operated for a very long time and full of dust.
I have a disability which doesn’t enable me to climb stairs.
I asked for a partial refund and was denied even though I had booked 3 nights and alerted them very quickly of my disability. They did not care whatsoever and a phone number wasn’t anywhere to be found.
Absolutely disgusted by their lack of compassion and greed for money.