Overall the Host is responsive & welcoming. She even allowed for luggage storage when we booked for alternate 2 nights stay. But for the 2nd day check-in she didn't respond to our request to collect keys from her after the check-in time at 3pm. Without having access to our room, we have to walk around town with our backpacks until 5pm she came back from work. We hope that the Host can be more considerate with things like this.