The hosts are very good at communication and will address your needs as they arise. In case it matters to you/your family, it was a surprise to us though that the host was not present on the premises to greet us at the time of check in. Rather, we had to navigate step by step directions to a lock box where we found a key and code to the apartment building and apartment. We spent a total of 3 weeks in Europe and stayed in several Air BNB’s and VRBO’s in that time and this was the only time where we did not meet the host. However, while it made for a bit of a hectic check in process, we managed and it did not deter from our enjoyment in Athens. We did need to figure out how to use the Metro which is located very close to the property. The trains do not run often so it is important to have time on your hands. My son did definitely enjoy the use of the PlayStation at night!