Although everything was brand new. No instructions were left for the amenities. I was not able to take a warm bath since I wasn’t aware of the procedure needed to turn on the water heater. More importantly the A/C had no remote, I tried to contact them in 2 email addresses, through What’s app and Airbnb app, but I only for got a response the next day. They gave me the instructions for the water heater and someone brought an A/C remote in the afternoon. Unfortunately the A/C was not connected to power or something and they were not able to fix it on time. Bottom line I was offered a 10% refund of the host’s fee without the Airbnb fee but that didn’t change the fact that I spent 2 nights freezing since there was only a thin linen to cover my self.