We got locked out of the appartment at 2AM and had to sleep outside. We had to call AIRBNB help center multiple times to get to the hosts as they wouldn't help us. We finally got someone to unlock the door at 9:15AM. We understand this was an error on our part, but the hosts showed no sympaty and were unresponsive, AIRBNB had to call them for them to finally answer us. Every door locks automatically and there is no spare key. Scary to spend the night outside in a country that isn't yours.. The AIRBNB itself is very nice, but when there is an emergency you're on own!