The apartment is as pictured on the site. You will have to get the key from the lockbox. The information to enter is sent via messenger with tips about the city as well. Very detailed instructions on how to enter down to pictures of what the doors looked like. I appreciated that, directions can never be too detailed when traveling abroad. We enjoyed the large balcony and very open apartment. It was close to everything we wanted to see and lots of restaurants in the area to choose from. Disclaimer: The apartment is located on the 6th floor and the elevator is tiny. It wasn't a problem for us but may be for other travelers.