I booked Toni’s home for September 05-September 07 for myself and 3 other women friends for our last night in Athens, and so that two of us would have a place to hang out until our 10:00pm flight to South Africa. Although the apartment appeared clean, when we stripped our sheets we were horrified to find a bedbug infestation; live bugs, dead bugs and spots on the mattress cover indicating the problem had been ongoing. When I notified the host, “Lilly” and sent pictures, the response I got was, “sorry to hear that. I’ll send a specialist to see if there is a problem.” No offer of refund or compensation of any kind, so I contacted Airbnb Support, again sending the photographs. Airbnb support canceled my reservation and refunded me for the cleaning fee and the second night which we did not stay and BANNED me from future stays for 3 nights which was a serious inconvenience. I understand why, and certainly would not want to carry bedbugs to another Airbnb, (I had put the clothing I slept in in a sealed zip lock), but I had traveled on to Cape Town, South Africa where I had already made reservations and paid for them. Of course, my travel companion enjoyed our chosen accommodations, while I had to go to the trouble and expense of renting hotel rooms. I’m honestly disappointed in Airbnb support for not refunded me for a stay where my health was put at risk by a host who really did not care. I don’t think an apartment with a bedbug infestation is up to the standards of the Airbnb community. I checked the calendar on Toni’s home and it is booked solid for the following month. I hope fellow Airbnber, that you are not one of those guests. My advice to the Airbnb community is check every bed for bed bugs before you sleep in it, even if the apartment appears clean. You can be sure I’m going to.