When we arrived the apartment was dirty, with sticky plates, hair in the sink, stains on the sofa and bed, and a bad smell like it hadn’t been aired since the last tenant. The host was quick to arrange a cleaner to come, but as we had already had to enter the apartment the Covid safety had already been compromised. The plates and the kitchen were still sticky after the cleaner had cleaned. The host was defensive over the phone and also gave an incorrect code to access the apartment key box via WhatsApp. The host has kindly since agreed to refund the cleaning fee.