Lilly was polite and responsive, and her penthouse was comfortable, but basic. It is in a great neighborhood with plenty to do on foot, but the stairwell and building hallway was pitch black and felt kind of scary once the shops below were closed in the evenings. Some debris and broken glass in the building, and it seemed like all of the other floors on the way up were desolate or had squatters at some point. Small freight elevator, we couldnt fit all three of us and our 1 luggage each at the same time inside, but we got used to it. Three good-sized bedrooms allowed us all to have privacy, and the balcony view was pleasant but looks right into many apartments and office spaces across the way. The space worked for what we were looking for in the price range.