From the very beginning communication was excellent - quickly responding and helping with questions. Our taxi from the airport seemed to have trouble finding the house and I was able to get them on the phone to speak to the driver which helped a lot.
The house itself is lovely - the garden is amazing and if you're there for good weather they'll kick up the fire and do some bbqing. The apartment was perfect for us - one bedroom with a comfortable bed and a lounge area with a foldout bed for the kids. (I wouldn't want to sleep on the foldout but it worked for younger bones.)
We felt welcomed and comfortable during our stay and would definitely return if were in Athens again.