My reservation was made on behalf of Dr. Fotini Sofocleous who visited Greece for medical purposes. This critique goes for the manager of this apartment and not the host. He threatened me that if I made a written bad review after an incident that he will take me to court and that he will start a war against me on the Airbnb platform. At first, I promised him that I would not make any review, but as the days pass by I cannot stand the unjustness that engulfs me and my fellow companions. Everything started when we asked for dry cleaned bedsheets and towels because one of the three guests is allergic to detergents with strong odours. As a result, after the first night she had an allergic reaction and got an eye infection, just before her eye surgery. When I called him to ask for clean linens and towels he told me that his wife was at the hospital, so he could not bring us clean linens that day and we respected that. However, he could have sent someone else for this. He told me where I could find dry cleaned linens in the apartment and changed them myself. However, the pillowcases were not enough, because we asked for extra pillows, so the operated guest had to sleep on dirty pillows without any cases on. We had to put towels on them. What was worst is that there was a smell of mould on the bedsheets and the towels... Another important thing worth mentioning is the fact that I was escorting Dr Sofocleous' son, who is a person with special needs and because the manager gave us only one key set, even though we asked for a second one so that we can be more free to move without having to always be together, we had to stay indoors. Imagine a person with special needs, keeping him in the apartment for hours... As a result, we forgot the key one day in the apartment and when I called he already had a spare set right under our noses in a locker next to the entrance door. On that same day (2 days after the incident with the linens) Dr Sofocleous decided to make a call to him herself to ask again for clean linens and towels and before being able to start talking to him he verbally attacked her, I could listen to his screams from 5 feet apart. At that stage, my companion told him that she would make a review for all these because he specifically refused to change the linens and towels saying that it was her own problem that she is allergic. After that call ended, he wanted to talk to me because the reservation was under my name. When I answered the phone he threatened me that he was ready to bring the police to the apartment and he also threatened me that if my companion "pressured" me to write a bad review about him he would take me to court, as mentioned above. All this for clean linens, a second key set, and because we spoke our mind! To calm the manager down, and because I could not make an operated person and a person with special needs move in the middle of the night I made the deal to not write a review at all on the platform. But, as aforementioned we could not have ignored this incidence... Furthermore, this manager seemed to be prejudiced towards people with special needs, something that goes against the policy of the Airbnb company! Every person has rights no matter his/her background, especially when it comes to people with special needs. I hope this review does not go unnoticed. I already spoke with the Airbnb office on the phone and they are on the case, but I thought it would be more appropriate to let the people know what unraveled during our stay at this apartment.
Sincerely,
Andrea Evdokimou.