Communication was great!
Location was a little sketchy, but also felt safe. Nicer at night when it is dark and the surrounding restaurants are busy. A few nice restaurants in the area. We were only given two bath towels for our two night stay.
The key situation was a bit unfortunate. The electricity fob and keys are locked together, so it made things challenging and inconvenient. For instance, I left the pad while my husband napped, but in order for me to get back in I had to buzz, so he had to wake up and come down and let me in. He wasn't feeling well so I wanted him to sleep. Had to stay out longer so I wouldn't disturb his rest. The person left in the apartment can't take a shower during the time that the person might be arriving back. If one of you is out until 2am/late hours, the other person has to wake up and come down and let you in. You can't take the keys with you because the person won't have any electricity/AC, etc. I asked them for the key lock combination, but they declined and mentioned a policy. I suggest that they make two sets of keys with the fob.