Nicoletta was out of town when we arrived, but she had arranged for someone else (Nicky) to meet us - and who met us even at the metro station. Everything was dealt with promptly and without any fuzz.
The wifi was erratic, but apparently caused by a problem by the provider, and obviously hard to fix over the weekend (Nicky tried her best and notified us about progress constantly). Biggest asset of the apartment is the location (both neighborhood and being close to the metro), and the nice balcony, perfect for a breakfast.
A small drawback was the very small 3rd bedroom -basically the size of the bed, and then a 2nd bed built on top of it. Maybe we missed this information in the description. We found the bedroom only suitable for children, so one of our adult children moved to the living room sofa to sleep, which worked fine.
Nice was the daily visit of the house cleaner who for us unexpectedly washed our breakfast dishes.