My WORST Airbnb experience yet!
Communication was incredibly poor. Me and my mum went on a girls holiday to Athens, and were so excited to stay at a beautiful apartment as this. When I first booked it, which was over a month before the trip. I let Manos know that we have a late evening flight so we’d appreciate if we could check out a couple of hours after so we can freshen up and have somewhere safe to leave our luggage. He didn’t respond to that specifically but made it seem like he was okay with it. If I knew sooner that it was not a possibility I would have cancelled the booking. Instead the day before we left he refused and said we have to checkout at 11am and if we were interested in keeping the apartment for that day we will have to pay. Luckily I had made friends with some incredibly kind restaurant owners locally and explained my problem to them and they were more than happy to store our luggage for us while we spent our last day exploring.
The moment we walked in we realised the bedside table was dusty, the broom which is used to sweep the floor was in the wardrobe, the wardrobe cupboards and shelves were dusty. Luckily I had bought some disinfectant wipes with me and cleaned it all myself.
We got in late and just wanted to relax and watch tv which is heavily advertised on the airbnb page, to our surprise the Tv was not working and the remote was also not working. I messaged Manos and he had tole me to go to the back of the tv and toggle some buttons to take it off standby. Eventually it started but the remote was not working. He said he’ll send a new remote with the cleaner the next day. I spoke to the cleaner the next day and she had no idea about a new remote (obviously he lied). I messaged him again letting him know that I’d appreciate for someone to check the tv or bring a new remote as in the evenings we’d love to watch tv. He completely stopped replying and ignored my message. I was there for a total of 7 days, the communication was pathetic and non existent. I should not have to be toggling at the tv trying to get it to work it should have been set up prior to us arriving. Our first two nights were sleepless as our neighbours were incredibly noisy at 4am in the morning banging doors. There is a coffee machine there but not a single coffee pod in sight. I wouldn’t mind buying a new set of coffee pods and leaving some for the next guests but to have none there for us to use in the first place is ridiculous.
The apartment is in a great location, but the communication with the host and the experience as a whole was absolutely horrifying. I’m more thankful to the kind friends I made in Athens who were understanding of our situation and were more than happy to help. I would not recommend staying here, there are so many other airbnb’s and hotel’s literally near the area. Overall Athen’s is a beautiful place and we had the best experience regardless of our sleeping situation.