The first night when we arrived at the flat, there was no douvet cover at all in either bedroom, and one bunk bed was not even ready for sleeping at all. The hot water was never stable, especially when we just arrived, we had no idea how to turn it on even with instructions. The host sent us one douvet cover the next day (but we are 2 people in 2 bedrooms). So, I asked for the first night refunded, but didn’t get any response. I asked Airbnb for help but they told me the host couldn’t communicate with them at all.
The flat itself is old and not super clean. WiFi is not fast or stable. The air conditioner in the main bedroom sometimes seems broken. The laundry machine can make huge noise. The location is okay (neither too far nor central) but the neighbourhood looks untidy.