There was a recurring electricity leak when trying to turn on the hot water heater, causing a h&s hazard as electricity is potentially leaked through water. Practically, there was no hot water as the power dropped when we tried to turn on the hot water switch. The power stayed down for several minutes and wasn’t able to get turned back on, indicating that there’s a serious electrical malfunction with current leaking through water. Additionally, not being able to get properly cleaned up, is against the COVID19 sanitary regulations.
The above issue kept going for both days of our stay. The malfunction was clearly communicated to the host but no action was taken. Instead, the host tried to actively mislead us (denying there was a problem, giving false directions on how to get hot water, then partially admiring there’s an electricity malfunction) and stating that the flat gets checked by a technician prior to every occupant arriving!
We requested a full refund which the host - not individual but a developer company - rejected. He issue and host’s behavior was communicated to Airbnb which provided refunded our stay.