Unfortunately, our experience was not good.
I travelled with my partner and my two elderly parents for a long weekend to Athens.
We checked-in after 15:00 (the proposed time) and the flat was terribly dirty. No-one had cleaned it, there were dirty sheets and rubbish in different rooms.
I communicated with the landlord and after a while a cleaning lady came wearing no mask inside the flat. ( zero Covid protection) .
She cleaned very quickly the flat without any vacuum cleaner nor special equipment for Covid protection.
Anyway, we asked for a cleaning service refund and thankfully the landlord agreed on that.
The next day we tried to have a hot shower, but there was no hot water at all. We read the guidelines and there were wrong. I called the landlord and after a couple of hours she answered back and told us that she gave us wrong directions. Even with the new ones, we never had hot water so unfortunately my parents did not have a shower. I was the only one who had a shower with cold water.
The communication with the landlord was not great nor fast, yet she answered back when we really wanted her help.
I hate to give bad reviews but this experience cannot let me write anything else. It is actually my first time experiencing something like this.
It is so sad to write all these as the flat is very nice, modern and in a great location (that's the reason we chose it in the first place).
I would recommend someone to go there only if the landlords improve their cleaning agency and fix the boiler of the flat.
So sad but true.