Communication with Annie was easy and her responses were always quick and helpful. Annie helped arrange transfers to/from the airport, which was very convenient and cheaper than taxi. The apartment is located right in the center of Athens, which is great for sightseeing and exploring, but not so great at night with lots of noise coming from the Monastiraki square street performers and the rooftop bars directly across the apartment. Closing the windows helps, but if you prefer to sleep with them open, good luck. The mattress is on the very soft side, which is not to say it is defective or old, but this is something of a personal preference where we like firmness as opposed to softness. Annie was very willing to help out with the mattress situation, which we do appreciate, but it still was very soft and uncomfortable for us. The terrace is great, although you need to remember that the view of the Acropolis is to the left side and is best when seating at a small table while enjoying the morning coffee. There is a coffee shop right next to the entrance into the building and also many more very close by.