Host did not help when we got locked out of the balcony and we had to literally throw the keys to the neighbors so they can unlock the door from the other side. All she did was tell us to open the door gently which did not help at all as there wasn’t even a handle to unlock it. Place is clean and pretty but on the 2nd floor so stairs was unexpected. Her neighborhood is also confusing. She said we could not check in early so we paid for baggage service then 15 minutes after we dropped off our bags she said we can check in early. Wasted $25. The water also takes 30 mins to heat up so don’t expect to shower right when you get home. It was nice that she tried to communicate and she called taxi for us but overall it was a bland experience.