We found the photos in the advert are not reflective of the state of the flat - lots of general wear and tear, basic things not taken care of and more specific issues are below.
1. Comms - No contact number provided in case of emergency in spite of several requests. Host responses to messages was fast but doesn't replace an emergency number.
2. Cleaning service - cleaner arrived late, which was OK as we were happy to head out for a late lunch as soon as we checked in, but the floor was not properly cleaned. We wrote to the host company, sent photos and they organised for the cleaner to return - which was good but should not but have been required. The throws on the sofas, and soft furnishings including the main rug do not look clean so you don't feel like you can lounge on the sofas or walk barefoot comfortably.
3. There is no shower curtain as per the photos so water goes everywhere in the bathroom.
4. All except 1 chair on the balcony was broken, making the outdoor space unusable unless you drag out dining room chairs. This was particularly annoying as we booked this place for the view of the Acropolis.
5. There are a number of smaller negative things, which collectively make for a poor experience - only 2 rolls of toilet paper and a tiny bit of washing up liquid were provided for a 7 person apartment for 4 nights. The water is not consistently hot so you have to remember to use the wall switches to heat water. There is a data cap on the WiFi. The light bulb in the back room has not been fitted / replaced so there is a small lamp only here. Also, there is only 1 usable socket in this same room (that sleeps 3!) and that 1 socket is used for the lamp so can't charge any phones in this room unless you want to unplug the lamp and be in the dark. No spare sheets in case you have children / someone is sick / other emergency. No cleaning materials in the cupboards in case you spill something / need to clean up anything. There was 1 set of keys provided for a 7 person apartment - to share a single set becomes a pain. Curtains falling down have not been re-hung.
6. The host is good at timely communication via the app however the check out process was not clear. On check in, we were told the gate at street level should be locked at all times. On check out, we were told we will have to go downstairs, unlock the gate, then come back upstairs to leave the keys in the flat, then we can exit and the gate will need to be left unlocked. Why not just use a key safe instead of asking guests to run up and down.
The location of the flat is good and there is a charm about the area. But don't book if you like a lie in - there is school opposite the building. Also, the host made an effort to resolve the issue in regards to how clean the floors are in the flat which is positive.