The host was informed of our late arrival. I requested to change the reservation to arrive a date later as I was concerned about inability to check-in after hours. My request to alter the reservation was denied. The host gave me a general address with no specific description on the location. At 3:30am, the taxi driver was unable to find the location. I attempted to reach the host via phone but did not receive a response. I stayed in a hotel that night. The host eventually reached out 6 hours later (would be second day of checking in). The host did not offer a refund for the first day until requested. Upon finally reaching the correct site, the house was very hot with only one working a/c unit. The hot water was not working. I reached out to the host but did not hear back. I had to contact Airbnb to cancel the reservation. Eventually we decided to stay for the remainder of the time due to the favorable location. I hate writing a poor review but it was an uncomfortable stay in a new country. I have hosted about 200 groups myself and I understand sometimes things do not go as planned, however, this was a very difficult stay for us.
The pros: Great location, walking distance to just about everything. The host appears to be a nice person and was apologetic. Great rooftop access.
The cons: unable to find the house at 3:30am, unable to reach host in a timely manner and no emergency contact, house temperature uncomfortable, hot water did not work/unable to take a shower during our stay (the host was apologetic about that), not enough towels.