Sofia is very welcoming and helpful. She takes time to provide all the information you need (transports, restaurants, maps, guidebooks, ...) at the beginning and responds quickly to any question during your stay.
The apartment is conveniently located (close to Panormou metro station, in a safe area) and gives easy access to main attractions and to airport/ports.
The apartment itself is not big, but it is cosy and has all the equipment you need. The large balcony is a great bonus.