They didn’t answer during hours to our messages when we were just trying to arrange our luggage in the check out because of our flights that was at 10 PM. After waiting hours for an answer in the room without knowing what to do the cleaning lady appeared and so we ask her to call ANETTA( the person who rent us the room). She rudely ask us to leave immediately the apartment and that the languages WAS NOT HER PROBLEM. Apart of that then she answered to our message , after the call, in order to show/prove to Air BnB Platform that they answer to the clients!!! But SHE actually answered the message after hours when she had already spoke to us by phone and told to leave the room!!! So we went to a place to leave our luggages paying for them. She spoke us really very rudely and for sure we will never rent again with her.
For sure the apartment is hot, the air condition didnt work properly and there were noises. The bathroom was smelling awfully