The communication was very good, they replied ASAP. However, the Airbnb was very difficult to find even with extensive instructions. The area was a bit sketchy and the building reeked of cigarettes (the room didn’t). The room itself was fine but the shower was so clogged that a minute of running the shower filled the bottom with water so high you had to turn it off or it would overflow. It was disgusting to stand ankle deep in dirty water and had to wait an hour before the water would go down and the next person could use it. When we told the hosts, they apologized and said they’ve never heard this complaint before but will fix it after we left. I think it’s impossible for them to not have heard this complaint- the shower was so extremely clogged. I also wish they came in right away to plunge or fix it during the day while we were out of the apartment. These two things really ruined our stay and we were really disappointed.