This host is very unresponsive. If you book wit this, which I advise you don’t, don’t count on hearing back from them. When we arrived, the host took us to our room and insisted our entire party get on the elevator to see the rooftop. Even though there were 2 elevators, he insisted that we all could fit in one elevator. Big mistake. The elevator made a huge noise and a big bang before keeping all 7 of us (my 6 guests, +the host) trapped in the elevator for 20 min. We had a few people who were hurt due to the jolt. I hurt my leg trying to crawl out of the elevator when we were finally rescued and hoped that I didn’t get snapped in half.
This was the worst experience. Very bad customer service. No remorse for the stress the host caused. To make matters worse, the trundle for the pull out bed was broken and the rooms were not clean. No soap in the bathrooms, no drinkable water and very thin blankets.
I reported all of these issues, including the trundle and they only responded to tell us to ask for soap in the morning. When it was time to check out, the cleaner arrived 30 min early, and used the key to enter the property even though we were still in there. Overall, I wouldn’t recommend this place