The agents weren’t responsive and on the day of the booking I had to get in touch by phone, email, whats app and sms before getting a response about check in instructions. The agent who came to meet us was over an hour late even though we agreed an early check in. The agent said he was late because of a last minute emergency but my impression was that he was just running late and he was not very apologetic. We also asked to leave our bags after check out and were told this would be fine unless someone else made a reservation. I didn’t hear back so followed up and was told it wasn’t possible as someone had made a reservation last minute. I checked online and saw the flat was still free on airbnb so suspect this wasn’t true, and we were offered to go drop our bags at your other apartments. When I asked for the addresses I was told to google it myself. All in all, the agent was extremely unhelpful and even though the flat was nice, this left a sour taste in my mouth and as a result I would not stay again or recommend this apartment.