During the recent changing Coronavirus situation, I booked by mistake and needed to cancel immediately after the booking was processed. However as soon as I raised the matter the hosts went silent and didn't communicate at all... and I was charged close to the full amount as per the cancellation policy, despite airbnb staff reaching out. This was ultimately due to my error, but this is just a note that future travellers may want to book with other more flexible or understanding hosts until the situation stabilises.