Jul was incredibly responsive when I messaged. He set up transportation from the port to the apartment as my friends and I arrived by ferry. I had a bit of difficulty finding the apartment despite clear instructions and photos, but it was late and we were very tired. The elevator in the building is incredibly sensitive to weight, which is mentioned in the instructions. I did get stuck in the elevator even though it was just me and my suitcase (less than 200lbs all together). My friends and I ended up lugging our baggage up 7 flights of stairs at nearly midnight. I messaged Jul multiple times during check in to ask a few questions and also let him know I was stuck in the elevator. He was responsive, but very rude at times as I think he was bothered by all of the messages and assumed I should know everything from the written instructions. He made sure to tell me that he's never had issues like this with guests in the past and that he would have canceled my reservation if it wasn't so late, stating that his place is "not a hotel" and that I shouldn't have to ask so many questions if I read all of the instructions. I was very taken aback by the way he spoke to me and, honestly, I will opt for hotels in the future because of this experience. It's just not worth it. I still recommend the apartment to others looking to stay in Athens, but unfortunately for me it wasn't a great experience at all.