We have requested that the property provides two cot beds for our 6 month old and 2 year old babies. This has been confirmed by the property before we booked it and once again after booking. Once we arrived at the property they confirmed that they had the two cot beds in the flat, but as soon as we entered the flat we have noticed that no cot beds have been set up for us. We called the reception and they only had one available. They told us that they will bring the extra bed later that day. We arrived at the property after diner at 21:00 only to find out that they did not arrange for the second cot bed. The manager did not answer the calls when we tried to call. The receptionist said there was nothing to be done (this is what the manager instructed after she called him). We put our two year old to sleep on a double bed and she fell down two times hitting her head!! We stayed up all night as our baby was unsettling after what happened. These people are dishonest and do not appreciate their guests.
Although the location of the flat is central it gets very noisy during nights.