Apartment was nice and in a great location, however we had multiple issues during our stay. We were led to believe we can leave our luggages between noon and check in but were finally told it was a 25 min walk away at their office and we had to pay 10 eur for each bag. We asked to just bring it to the appt where the cleaning lady was and they were not accommodating at all, I just kept getting the same automated message about bringing the bags to their main office for a fee. Very inconvenient. Finally when we arrived at 3:40 (40 mins after check in time), the appt was still not ready. This was not a big problem since we were able to enter while the cleaning lady finished, however it was very disappointing to know that we could have easily brought our luggages earlier to her instead of wasting our whole day and there was zero effort made to accommodate us. Furthermore, there were bugs in the appt, the water pressure in the shower was very weak and they left us a tiny roll of toilet paper for 3 people for 4 days. When we asked for more we were told they only give one so we had to buy our own toilet paper from the store. Most of the time when I sent messages no one even responded, or I got a very short response, or an automated response. The WORST thing that happened at the end was that we got locked inside the doors downstairs on the main floor (we left the key inside the apartment as instructed but the main door on the ground floor was locked from both inside AND outside). I called and they had no idea what to do, said they would call me back and no one ever called!!! We waited 2 hours on the floor with all our bags until someone finally came to the building by chance to visit another unit. We missed our bus to another city and once again, it killed the entire day because the next bus was only 3 hours later. Horrible experience, no communication, no one ever checked up on us to make sure we got out, no apology, nothing!! We will never stay here again. AVOID!