PROS: Tourigo's place is immaculate. The room is spacious and gets natural light. The bed is high quality/firm, the TV has netflix and the bathroom is made of stone. The room is located close to a central area in Athens with lots of dining and within walking distance to acropolis attractions. Tourigo for the most part responded quickly and attempts to address any issues.
CONS: The building that the room is in needs a lot of work and upkeep.The room is on the 6th floor of an old building and when I got there, it didn't appear that the elevator was working so I had to haul my luggage up 6 flights of stairs. There are various boxes or trash from clothing merchants along the stairs giving off the impression that the building is not maintained. The biggest issue I had however was that the building lights starting on the 2nd or 3rd floor and up do not work. This makes the building, which already looks seedy, scary at night to go in and out of especially for solo female travelers. Especially when the area is more empty on Friday nights and Sundays (it's packed on Saturdays). When I communicated these things the first night to Tourigo, he responded quickly that he reached out to the building manager. However, there was no response after until I followed back up. The light issues was never resolved. I did ask if I could call him when I was going into the building at night just to have someone on the line, and he said of course. He did apologize for the inconvenience and offered a big discount for the 3rd night of stay, which was nice. I would definitely book this place if these things are resolved. I would just ask him if they are before you book.