I was confused by the description given by the host of how to find the apartment in the building. There was no apartment number given and the key fit the one just right of the elevator after going up several stairs. I arrived at 2am which I told the host ahead of time and he assured me I could contact him for anything. I tried contacting him repeatedly by phone, text and Airbnb messages and he did not answer until the next morning. I was with my elderly mother and we were forced to pay 177 euros for a nearby hotel for a place to sleep the first night. The host refuses any responsibility for not answering and offers no refund. I have used Airbnb many times without any problems so this is particularly unfortunate.