beautiful place. amazing location. very secure and nice. however when we got to the room there were many hairs on the bed sheets. and a huge clump of hair in the shower drain which was gross. the blanket also had a big yellow stain on it. when we messaged the management with these issues they were very argumentative and defensive, not really trying to help us solve these problems but more trying to make excuses like blaming the piping systems and past guests on the clogged hairy shower drain. when we talked to the management face to face they were a little more helpful, and gave us a new bed sheet but were still just making excuses and really finding any reason no to help is with our stay. on the other hand, our last day there we needed to order a taxi for the last morning and they helped us a lot, especially on guy we talked with on the phone who made sure, at half past midnight, that a cab will arrive at 7:30 am which was amazing. but after we got off the phone with him, we got a message on the app that the taxi company won't be sending a car because of some regulations, which confused us. and eventually there WAS a taxi downstairs at 7:30 which we weren't prepared for because the management told us it wouldn't be there! the last point was not really that bad just an issue of bad communication which could be solved easily. great place great location great rooftop, but a lot left to be desired on the cleanliness and communication front.