Overall it was a very pleasant stay, my family and I (we were 4 people) stayed there for three nights and we had all the apartment for ourselves. The rooms were in excellent conditions, with a lot of light, clean and really comfortable. Although we did not have the chance to meet Rich, the check in process was nice. The location is also very much convenient, in a vibrant neighbourhood which is 20 min walking from the city center and less than 5 min from a metro station (line 3). Rich was very helpful and was answering immediately to any doubts that we might have. I would strongly recommend to stay at Rich's apartment.