I am very disappointed with this apartment and the way the entire team dealt with the problem I had. After the very first night I noticed that there was an absolutely horrible odour from the bathroom- a horrible stench of urine, like in a public toilette. First, the team and later the host said "the apartment was given to me in a good condition" and somehow implied it was me who made this odour! Absolutely disgraceful behaviour. Even if I peed on the floor for 2 weeks together with 5 cats I wouldn't be able to create such smell! It made me vomit, absolutely outrageous.
Then it turned out the host knew about the problem- it is the drainage problem and apparently there had already been some makeshift "attempts" to quickly fix it with with some piece of rubber. It is appalling that the apartment with an obvious defect is put there for rent. I should have been fixed in the first place.
Only after I contacted the Airbnb there was some attempt to help me- by providing me with a "spray" to mitigate the smell.... :|
There was also a communication issue. The check-in host and the other lady said I could shorten my stay by 1 day (as some form of compensation for the inconveniences I suppose) as I booked the stay until Monday although I was leaving on Sunday afternoon. Then the other 2 hosts said it wasn't possible and it would make them an issue. Why propose something that isn't truly possible then? Very misleading!
What is more, I had asked the team if the apartment was quiet as I needed it to help. I was assured it was and "I wouldn't have any issue with the noise". It couldn't be further from the truth. The apartment is located in the very middle of the main Koukaki square, above all of the bars and cafes. The noise from 6p.m. to 1a.m. is huge! When I complained about it the hosts said I should "close the windows and turn on the aircon" :| Very empathetic approach again...
Plus there is a dog in the building that barked every night and construction works in the neighbour building which added to the noise.
I come to Athens often, unfortunately this was my worst Airbnb experience so far.
However, Georgia- the check-in lady was very nice, polite and helpful. And the internet was fast and reliable. These are the 2 reasons why I give 2 stars. Otherwise- sadly a very bad experience for me.