I communicated with Emmanuela all the way up to our arrival. After which, we communicated with Lucas - both were outstanding and super attentive to our needs. As other reviewers have stated, there are clubs and bars nearby that do play loud music pretty late. Therefore, just be prepared. Aside from this, great location to many sights in and around Athens. Also, pretty easy to get to and from the airport with the Metro that is super close to the apartment.