When we booked this property l failed to read the reviews. After booking it l read them and found them confusing as some were extremely good and some were extremely negaitive however we decided to give it a go. As owners of a successful holiday studio business in Greece we are aware of what guests look for and also how negative reviews can harm a business so we offer these criticisms in a constructive way in the hope that Dimitris will take them on board because they need addressed. It is not something we do lightly .On the way to the apartment we had still not recieved check in details and we were concerned enough to contact Airbnb directtly. Suddenly we recieved a message to say the apartment we had booked was not available as the previous guests had broken something. It would be ready the following day and he had somewhere else we could stay closeby. He said we could book somewhere else but at this late stage this was not possible. We ended up being in this apartment for the whole of our stay and we never heard from Dimtirs again regarding our actual booked apartment which is extremely bad customer service. The only contact we had from him was when we had to get him to come out after we used the washing machine and it flooded he bathroom and bedroom. Admittedly we could have booked somewhere else however we were in Athens for hospital appointments which was stressful enough and we did not have time to look around and move.
The apartment we were given was poor if this is to be used by other guests Dimtris should address the following and potential guests should be aware that if offered this they perhaps should refuse until the issues are sorted:
1. The kitchen had no cooking facilities except a microwave; during this period where restaurants are shut we had specifically booked somewhere we could cook and not live of takeaways which is what we ended up doing. There was a grill pan that didn't work. the fridge door was broken and you had to prize it open and frequently it gave you an electric shock as did the coffee maker. There was no hot water in the kitchen to wash up.
2. The bed linen was not fresh we had to wash it as it smelled and there were not enough pillows which which we also had to wash. The bedroom was filthy. There were no hangers to hang up clothing. There was an ironing board but no iron. The general decor was poor and needed freshened up. We stayed for 10 days and were not offered fresh towels or bed linen.
3. The living area looked out onto a noisy, dilapidated main road and was sparsley furnished - a couch, a chair and a coffee table and TV, l suppose enough but not homely or welcoming.
4. The flat as a whole was dark and depressing the 3 windows at the back looked out onto a black hole between 3 other buildings and gave no light, as we smoke we had booked somewhere with outside space - there was none. No curtains or shutters on the main window it was covered by stands. The entry sytem to the building did not work
On the whole we found this very disappointing, there is being laid back and then there is just being negligent of your guests. The fact that Dimtris did not get back to us to explain the sitaution regarding our original booking speaks volumes and my partner ended up believing he had probably double booked !! Most definately will not be back