Super responsive, and even gave us the cleaning fee back because we couldn't stay there due to strong smells. unfortunately the apartment smelled very strongly of cigarette smoke. If you don't smoke, i wouldn't recommend. if you do smoke, not a bad place! the neighborhood is walking distance to all the restaurants, but the street the apartment is actually on isn't the nicest. i'm also sensitive to cleaning product smells and that smells was also very strong. so unfortunately we couldn't stay here, but it was pretty clean overall in terms of dust and such.