First of all we never met Elena in person. We stayed at this bnb for new years eve. 1 day before the arrival, After the booking and payment, we got the information from Elena about the bnb. The disappointment was that the roof terrace, which is the first picture of the advertisement, is only accessible between 8.00 in the morning till 10 in the evening. So our plan to have amazing view at 12 on new years eve was ruined. Besides that, the roof terrace is shared and not directly accessible from the bnb room. When we arrived the room was clean looked good but it was smaller then we thought. No windows to the outside world. They had to make one more bed ready because they only prepared 2 beds while we were with 3 people. The first problem we had was with the oven. After using it for 10 minutes the electricity fell out. When we putted the electricity back on it immediately fell out when turning the oven on. That happened 4 times so we decided to use the combo microwave as a oven to prepare our food. The microwave was giving a strange smell after a few seconds and smoke came out of the microwave. Our food was completely destroyed and we had to throw it away. Not only because of the smell but there was no other way to prepare our expensive chicken. When complaining to Elena, she said that it never happened before so it must be our fould or something that we did wrong because nobody complained before. Well we did and this is a problem that we experienced but it couldn't be something else then something we did wrong. Also the bnb advertised with a dishwasher but there is no dishwasher. Elena said that she ment the washing machine while the advertisement had a dishwasher described under the kitchen category... Very strange... On the last day there was no hot water. We tried all day and when I got in touch with Elena, again there must be something we did wrong. After chatting for hours about all the settings she asked us to use a knife as a screwdriver to open up the boiler and push a button. Unbelievable to ask this of the guests. That's my opinion.. So we said we are not doing that as we don't want to mess with something that's not ours. So finally at 9 in the evening somebody came by and repaired the heating system. But it was still not good enough to take a shower which we were longing for all day. We had to wait untill the morning before the water was totally heated. Our experience with this place is that the advertisement is looking better then the place actually is. We heard about the restrictions of using the roof terrace at a point that we could not cancel anymore and when complaining it is never the fould of Elena or the room. We paid almost 300 euros for 5 nights and it is not worth the money. Elena also did not offer a refund so we are going to complain at airbnb as well