It's a pity that such a nicely-decorated, functional and well-located apartment seems to be managed with cynical indifference by the host company. There was no Internet for 6 days (I stayed 7 days and checked out on the 8th) and the host first tried to convince me that Internet in Greece is not that fast as abroad (!) and, when I pointed out that there was NO internet AT ALL although I could connect to their network, the answer was that they would contact the provider. However, there was no rush neither initiatives to solve the problem quickly not even apologies (!) for the misfortunate incident until the 6th day. I got though 27 euros back (again without apologies...) the 3rd day, which could not compensate for my frustration as I had to use my laptop for professional reasons. I found out by myself that Internet worked only the 7th day without being informed by the host.
Moreover, there was no manual for the apartment and I never got one or instructions by email although I pointed out the issue from the very beginning. So, I had to discover many things on my own and to avoid using appliances (e.g. the washing machine) as I didn't want to harm any.
On top of everything, the TV was not connected when I entered the apartment and when I emailed the host to ask for a phone conversation so that I could describe cables etc. and get instructions how to connect, the person denied a phone call saying that nothing more can be done by phone and that he was vey busy handling many apartments and answering many questions!!! He suggested to send a technician next day but thankfully I managed to connect the TV myself...
I don't know if it was the case of just one bad communicator as I was 'talking' with two people, the second one being more polite. But I do know that using 'please' in your answers while being detached and indifferent does not make you a good host, especially in a country like Greece famous for its hospitality... Unpleasant issues and problems can always occur but what makes the difference is the human touch, professionalism and willingness to help!