We only saw Mary, but she was very kind and sweet. She gave us really clear travel directions about how we could reach the appartment. She already stood waving outside when we arrived. She let us see the appartment and told us clearly how everything worked. She left us something to drink and some cookies which was super kind of her. In the appartment, there were papers with tips for sights. That was really nice. The appartment was very clean en looked cute. We really enjoyed our time there and would truly recommend a stay in the appartment!