Beware.
In listing as booked: "During your stay ..No one will interact or disturb you unless you require assistance."
Inaccurate Listing ! DIRECT CONTRADICTION: she WILL be entering YOUR rented/not shared apartment through the front door to water plants on YOUR balcony every few days.
This is clearly an issue of no transparency/ deception by the host.
Your choice > if you think this is OK < up to you. It was not clearly stated nor even correct.
This info comes AFTER booking upon receipt of the keys- If you then cancel she will take your money and not refund it in full as she should. So beware.
‘support ambassadors’ misunderstood the issue as her watering the plants, NOT the actual violation of the listing and privacy > due to being outsourced and non-native English or lack of job skills? Or newly enacted host bias in resolution?
She took money for a non-stay resulting from her deceptive and inaccurate listing, not an ethical, honest or moral host /note: tight, cramped, dusty apt.