I will try to keep it short as I can write a very long message. The third day of my stay I found out that the place and especially the area of the living room and the couch was full of bugs (bedbugs, mites) which caused to all uncovered from my clothes parts of my skin, a skin infection. I went to the doctor and he diagnosed insert bites. I contacted afterwards the host, which was a mistake, as after talking with Airbnb they told me that in this case i should call Airbnb and not the host so please bear in mind if you want to report an issue call directly Airbnb.
The host ask me to cancel by myself the booking and book a new one all by myself. As I did, as all I wanted is to find a new place for my health safety.
This process is not recommended by Airbnb. If I have called Airbnb they should have done everything for me.
The host shared a list of available flats which I booked one. I asked for refund and they refund an amount which refers to the total amount of the remaining days after the incident. It’s obvious that I will get a full refund for the days I didn’t stay there as the flat was not cleaned enough and caused a skin infection.
However, they wanted to charge me fully for the first three days of my stay like ignoring the fact I was staying at a place with bedbugs. After talking with Airbnb I managed to get some additional refund for the first days of my stay however, I could have solved the problem if I have contacted direct Airbnb and not the host who didn’t at the end drove me through the right process, recommended by Airbnb.
The host was responsive but this is not enough. For a place with bugs which cause a skin inflection you don’t charge the traveler any single euro. I spent time, energy on top of my skin infection and at the end I paid still for my first three days for a place which wasn’t ready to accommodate travelers. Really sad.