Dirty apartment and unreasonable host - we cannot recommend it!
We arrived late in the evening at Danielle's apartment in Pagrati. The key was deposited in a box for us. Our first impression was that it was a great, stylish apartment. We wrote this to Danielle shortly before we left the apartment for a drink in the neighborhood. Only when we returned at night we had the opportunity to get a more detailed impression. Unfortunately we had to notice that the apartment was very dirty: there was thick dust everywhere, many surfaces were smeared, in the bathroom there were traces of brushing teeth of former guests, the toothbrush cups were used. We also had the impression that someone had already slept in the bed. The bed linen smelled used and was typically wrinkled. The flowers on the balcony were completely dried out, which Danielle had announced to us before with a "heat wave" in Athens... We felt very uncomfortable. But since it was so late, we had no other option than to stay there for the night.
The next morning we left the apartment and wrote Danielle that we would apply for a refund. What followed was unfortunately as unpleasant as our stay: Danielle was very unreasonable and claimed that the apartment had been cleaned the day before. When we sent her photos, she said that the cleaning service probably overlooked some things. Then she offered to have the apartment cleaned for us now, which we refused, because we had already moved out. In the course of the discussion, in which Airbnb Support was also involved, we were accused of not giving Danielle the opportunity to resolve the situation... But we had already had to stay there for one night, and then we only had 24 hours left in the city... Under these circumstances, who wants to invest more time to have the apartment cleaned?
We appreciate individual accommodations and do not expect private hosts to offer hotel standard. But one thing is for sure: This was the dirtiest Airbnb accommodation we ever stayed in and Danielle showed no understanding afterwards. Current status is: Danielle offered to refund the costs for one night without the cleaning fee. Whether this will happen I cannot say yet, because Danielle insisted that we post a review before she makes a refund...