Zhao's place was perfect for my family of 5. He does have lots of rules and extra fees for late/early check-in, noise, etc., but it's all disclosed from the beginning. None of them were ever an issue for us, but i understand past guests may have caused problems resulting in the need for all these rules. He does ask you to message the girl that actually meets you to give you the key on Whats app. There are reviews complaining about this too, but it was honestly no problem. Both Zhao and the girl were responsive. The last day checkout was in the AM but we didn't need to leave for airport till 2p. They let us pack up & leave our bags by the front door so the cleaning crew could come in, and return around 2p to drop the key & get our bags. I would stay here again. Thanks!