Ralou is a superb hostess in every way! She was very quick to respond to our emails before the trip to assist with our planning. The apartment was nicely decorated, comfortable, super clean, and close to the most popular attractions. The apartment is totally equipped with everything you can think of, plus Ralou has detailed directions for the apartment, as well as, descriptions for nearby restaurants, etc. Plus she's just a phone call away! We loved having a washing machine! Ralou had a taxi driver waiting at the airport (at our request/extra fee) & delicious Easter pastries at the apartment for us! I highly recommend this apartment!