Ioanna was easily reachable and offered helpful suggestions. Check in and out was super easy. Located on the third floor and you can get up there from either spiral stairs or an elevator. The bed is comfy and the TV in the room is nice. Great views and you are directly across from the metro, making traveling around to the sites east. There are restaurants and cafe's along the street below. I took off a star for the noise. This is truly for night owls, if you plan to be out at the bars and clubs each night, then it's for you. You are located directly next to a club that plays their music outside from roughly 11pm to 5am. We stayed Monday through Friday and while the music played each night, it seemed that Monday and Thursday nights were the worst. You felt the music vibration in the apartment and the music was so loud, even the TV couldn't drown it out, making sleeping pretty difficult. All and all, good value for the money with a great host.