This is a nice place in a central location but certain things put us off, the WiFi network listed on Airbnb's website which is a password protected network does not exist and they offer an alternative network that is not password protected which means that besides it being unsafe, a lot of people are leeching the connection so the internet speed was extremely unstable. When we asked them to lock the network they told us to ask the building manager about it and he told us that he wasn't qualified to do that(which actually makes sense). We had to ask for an extra large plate and a tumbler cause there was only one of each and there were also 0 forks, those were provided the next day after we messaged them about them. Also TV was not working properly and was never fixed. We understand that this is a company that manages a LOT of properties but trying to stall when people report issues until they leave is unacceptable and they should do better.