The apartment is not accurately advertised and it was very recently renovated so majority of the fixtures do not work or have not been considered for a guest staying there.
Few points of concern:
1. The apartment is tiny barely enough room to move, especially for 2 people.
2. There is a brightly lit exit sign in the center of the room without an off switch which lit up the entire room we had to call a technician in at night to switch it off.
3. The jacuzzi was broken for the full duration of our stay without any plan to fix it or make a reasonable compromise- we specifically booked the room in the city centre because it had a jacuzzi for hot days.. when I asked when it would be fixed i was told that if we used it we would be liable for the repairs…
4. The apartment is missing basics such as a dustbin, dishwashing liquid, basic cooking utensils like a chefs knife - we were told when we arrived that we had to ensure the place was clean when we left - yet we were charged a cleaning fee and it was not possible to clean the apartment without ANY cleaning agents not even dishwashing liquid … when we asked where the dustbin was we were told to carry our trash down into the streets and down the road about 150m to throw it in a street bin.
5. Throughout our stay we communicated with the “host” on multiple occasions each time if was a different person asking us questions like “please send us a picture of the oven” I have never communicated with a AirBnb host so much in my entire time on the platform - it felt like I had to manage the apartment instead of focusing on enjoying my holiday. This was frustrating and made the AirBnb process feel extremely disingenuous like I am talking to a disorganised business instead of an actual apartment owner.
6. The apartment was advertised to have a stove and oven yet only 2 plates on the oven work and after a single used it didn’t work anymore. There was also no on switch for the oven so I could not cook which means the food I purchased to cook in the oven went to waste.
In summary - this apartment is very poorly managed by an external company that is very disorganised and doesn’t even know what the apartment looks like or how it functions.. when we arrived we were told that there would be instructions so we could read how to function in the apartment but that wasn’t available. It is clear that this apartment was very recently renovated but in a very poor fashion… nothing functions as it should and the management is dismal.