Up until the day of check in, communication was fine. On the day of check in, I had reached out to host to let them know that my plane was delayed for multiple hours and we would be arriving around 2 am. I needed to make sure that was okay. I never received a response to this.
Check in instructions were provided and it all worked according to plan.
We were on the second floor and it had two bedrooms, two bathrooms, a kitchen, and a living room.
The bathroom in the bedroom had a few ants and some other small flying bugs, which overall was okay. Unfortunately, upon inspection of the bedroom, we found multiple ants in the room, but also crawling on the beds as well. On the sheets, under the sheets, under the mattress, etc. I messaged the host, but didn't get any timely response (not even the next day). There were also no sheets for the sofa bed, which I messaged about, but didn't hear back. Extra sheets were delivered the next day in our room, but no one even messaged me to tell us that they were coming.
Over the next day, the ant problem grew and there were more ants in the kitchen, on the counter, and more and more in the bedroom and bathroom. We basically were unable to use that bedroom which was very inconvenient.
Athens was having a heatwave (high 90s, low 100s Fahrenheit). Ants can be expected, but they do have pesticides that can control this. The lack of response from the host in dealing with this issue was frustrating. I did reach out to AirBNB support who provided a nominal refund (about 20%). However, I had to argue to get that and what was worse is that they initially dubbed it a 'minor inconvenience.' My family of five had to squeeze into the remaining beds (one queen meant for two people, and one sofa bed meant for one person) for the three nights we were there.
With the bad out of the way, everything else was great. Wifi worked, upstairs terrace had a really nice view of the Acropolis, apartment and bathrooms were clean (minus the bugs). The location is great. Right on the main street with the restaurants and shopping, and a short 10 min walk to the Acropolis. I likely would not stay here again, but would try to find something similar in the same area.