We did not personally meet Nelly, but Nick met us at the metro and walked us to the apartment. He was very friendly and gave us wonderful suggestions about where to visit and how to get there. The apartment was lovely and the stone walls were a nice touch. We had everything we needed to cook and relax and we felt safe in the building. There is a washer which is helpful but no dryer so plan to hang your clothing. All in all, we had a wonderful visit.