Our host did an amazing job, communication was on point, our host was there at the apartment waiting for us to hand us the keys and give us a run through on everything which was good and wanted to know if she could get us anything or if we needed anything and told us how to get to where we needed to go. Our host was very polite and well mannered and very helpful with everything we needed. I would definitely recommend the Zen Loft very spacious, very peaceful, very urban neighbourhood and the people are friendly especially if you look lost haha but overall a great experience.