It was a very disappointing experience. When we got home, the street was so narrow that another car hit ours while taking our suitcases even though we were well parked among the lines assigned for that purpose. Then the person who received us simply said the cleaning was not ready and that we have to wait for the crew to come and clean. He said 10 minutes. They arrived two hours later.. the bathrooms, kitchen, rooms were extremely dirty. There was not even toilet paper to use the bathrooms. We were coming from a six hour road trip and nobody let us know before getting to the apartment that there was a delay, that we could not use the facilities even though we arrived at 3:10 pm. So we were a group of six, very tired people, with a problem caused by the extremely narrow street. During that same day and the next, several cars hit the parked cars in the street. So if you are planning to rent a car make sure you don’t choose this place. We had to return our rental car and pay for the crash since the other car simply left. When the cleaning ladies arrived to the apartment they decided NOT to change the sheets of the beds and leave the ones used by the precious guests. Thank God we were there and demanded them to do the cleaning according to the proposed conditions,. The ladies did not want to wear a mask and when asked to do so one of them yelled at me and insulted me in Greek. I let them know that I understood Greek pretty well and they did not apologize. They finished their “cleaning” at 7 pm and left the apartment with no toilet paper, no soap in the bathrooms as advertised. At that time my husband had to go walking to a market some blocks away to get the supplies for our use. Due to this delay we missed a bus to go to a reservation laid and made several weeks in advance and, worst, missed the opportunity to meet with family who arrived from different places for a reunion with my dad, an 80 year old grandpa who traveled several hours for this purpose. We could not take a shower, not take any nap (specially him who is diabetic and was very tired) and could not leave the apartment with all our stuff and the cleaning ladies there. There was no follow up from the check in person, who simply went away and left us there not even supervising the work of the cleaning crew. We requested refund of a night and only got partial refund (82.00 euros) that we consider do not represent all the damage caused not only from a physical perspective but also the emotional part of it. The 82 euros form Marina will never give us back our weekend in Athens, the dreams of a grandpa and the physical discomfort since we could not use the bathrooms for several (+4) hours after arrival. When explained to Marina how we felt she said she was not thinking well that day and that she would come back to us which never happened. There are plenty of options to rent in Athens. I would not trust people who don’t clean and do not respect our health since we had to be with two persons who did not want to wear a mask and were more than disrespectful. Marina said she cancelled the contract to clean with that company but, again, that would never return the time, the exposure and the terrible experience in what must have been a dream for us.