Rafael was very responsive and helped us out with everything that we asked for, but the apartment was superficially cleaned, the windows were very dirty, the window didn’t have an insect net and we could’t open the window at night, the staircase was dirty and had always some cat poop and smelled like shit.
The location is very good for reaching the main attraction points by foot or metro, however the building is located at the start of what seems to be a bad neibourhood. We didn’t have any problems but it looks unsafe.