The room I booked (N20 GREEN) had a broken a/c and the room was literally colder that the mini bar. There was a machine right outside the room that was very loud and I did not sleep at all that night. The rooms are not soundproof and you can hear anything from the other rooms. They gave me another room that was cheaper that the one I booked and paid for and of course they did not refund me for the difference. The last night of my stay there was no hot water for some reason. Last but not least the host wanted to charge me 60 euros for a lock I supposedly broke because I was not supposed to lock it??? No one told me that the door should not be locked....