The customer service was just superior! It began with excellent communication and a very nice transfer organized from and to the airport at a reasonable fee with door to door service.
We were early, but no problem they kept our our luggage safe in the office and then texted us in Wh@+sAp& to alert us when the room was ready (early of course).
The logistics of luggage up the elevator was only slightly challenging given that this was the penthouse and the elevator went up to the fifth floor only, leading to lugging luggage up a flight of stairs, and I was embarrassed that one of the people working there wanted to help me carry it up and wouldn’t take no for an answer.
You are getting this location for the view, no question. Beyond the exquisite view of the Parthenon all the way to the Aegean, there is a spacious patio with plants and shade to lounge.
Hot water does not run out. The small washer works well although as might be the expected has been well utilized in the past. Drying outdoors was easy and quick and although I did have a travel clothes line, I used this only for socks and handkerchiefs as the larger (clean) drying rack was sturdy, metal, and easy to move. Although the touches are slightly dated, the room is sparkling clean, sheets too, and even though the mattress is well used (God bless lovers) this is nothing that a mattress cover wouldn’t fix (for the supremely picky folks that look in all areas at the cleanliness).
The Wi-Fi works reasonably well without glitches, the air blows cold and hot. The small fridge makes your water ice cold, buy some before you get there to make it cold quickly.
The location in Kolonaki is really nice in an area that has been gentrified since we were last there in 2018.
Check in and check out were seamless, communication awesome, and all in all a good value.