I had to cancel my booking because my booking was for a long time and I needed the washing machine but unfortunately the machine were broken. I told the problem to tia & Mika and asked for the cancellation. They accepted directly as I did not use the room. I have not yet received refund but I still wanted to give the reviews because I found the communication with them the very friendly and good.They were very kind and helpful. My situation was a bit different therefore I have cancelled, but I definitely suggest.