Ralou was extremely helpful, responsive and empathetic. Before our arrival, she was quick to provide local recommendations, arrange taxis, and she even ensured the taxi had the key for our arrival, and we were able to check-in earlier. That was extremely appreciated. The apartment's location is great in residential (but lively) Koukaki, which we were happy with (in comparison with Plaka, more touristy and busy). We were so close to the Acropolis, and it was easy to walk everywhere. The location was great. Nearby is Takis bakery and the Drupes Spritzeria, which we loved. The apartment itself is ok (e.g. bed, bathroom, etc.), but Ralou's hospitality, and its great location made up for it.