If I appreciate something most, this is honesty. We asked two things as prerequisite in order to make the reservation, because we used the suite for bride preparation and the host informed falsely for both of them.
The first was, if any parking seat is available outside the building for the bride's car and he told us yes there is one available which was a lie after all.
The second was, if it could be possible to have the check in one hour earlier than the normal at 13:00. We got in 20 minutes later than the normal one.
It was fully unprofessional, this special day for us, to lie in order to make a reservation.