From the time of our check-in where the hosts required us to fill out our personal data in a separate link outside of Airbnb in advance in order to check in all the way to the unacceptable issues with the apartment during our stay, we would *not* recommend staying at any of these Upstreet listings.
We stayed for almost a week and did not have warm or hot water for most of our stay. The company only got the issue resolved at the end of our stay and didn’t handle the communications on resolving this issue very well or timely. In fact, they didn’t even send anyone out or even try to solve it the first day at all. The second day, they asked if we knew how to turn the faucet left and right (!). Unfortunately, unless you like ice cold showers in the morning or evening, which we definitely did not, it was highly disappointing that when issues arose they kept telling us it was fixed and it wasn’t. When it was fixed late at night on Wednesday, we had already taken cold showers and had to stay up waiting for them to complete the work. We weren’t taken seriously for an issue that was serious to us. There’s nothing more frustrating than paying money to have an awful experience *and* to get gaslighted as well.
Additionally, this wasn’t the best area to stay in. And, you could hear the traffic at all hours in the bedroom closest to the patio. For someone who isn’t used to that type of noise, it would have been nice to have had that disclosed in advance.
Finally, when we checked out, we let the hosts know that we were checking out at 11am per the listing. The morning of check-out, a lady with this group starting knocking and ringing the bell for us to vacate the premises at 10:50am. And the lady sat directly outside of the door watching us until we left.
So, beginning to end, it wasn’t worth what we paid in our perspective, and we honestly wish we had booked elsewhere.