The stay at the apartment was terrible.
First and foremost, the employees violated Covid-19 rules, after the owner did not make sure that the cleaning crew follows protocols and wears protective gear. More specifically, the cleaner did not wear a mask or gloves while cleaning the apartment, he approached us beyond the safe distance without a mask, and touched all our objects without gloves, despite our disagreement.
When we reached the apartment, we could not enter, despite being there 2 hours after the check-in time (i.e., 3 pm). After trying multiple times to communicate sufficiently with the quite rude personnel, we managed to get in about 3 hours after the check-in time. While trying to express the aforementioned issues, we were told that we should feel happy that we even entered our apartment.
The representative even accused us of being responsible for not being able to enter, due to not providing our IDs. This, of course, was totally inaccurate, since all IDs were submitted the previous night and no notification was sent. Instead, they sent us an email exactly the time we contacted them for not being able to enter the apartment (around 6 pm local time).
To make matters worse, when we tried to alter our reservation and leave earlier, we received no refund for the nights we did not stay there.
The apartment condition is not reflecting the price, as the floor, the furniture, and the bathroom walls were full of stains.
It is needless to say that it is almost impossible to communicate properly, while the customer service and care are completely substandard.
Due to all the foregoing issues and the dangerous behavior of employees when it comes to public health issues, I would recommend anyone to think twice before booking with Olala Homes at Athens.
I certainly will never ever attempt to book an apartment there.