What a horrible experience and a waste of my time.
Few hours right before my checkin I was told that the accommodation was unavailable due to the boiler not working I was then given another accommodation rest assured that it would be like my initial booking.
on my arrival to the room I was very disappointed. A lot of the amenities were not available.(No Plate) (Cookware)No shower, no oven, microwave and fridge was unclean with dirt stain and small fridge. Toilet was within the same space as kitchen. The bedroom was on the bottom floor.
Messaged the host that I would like a refund who tried to be a bit cunning by telling me to cancel my book*******what ever you do, do not cancel your reservations after filing a complaint at the resolution center**** the host is meant to cancel.
After explaining to the host I could not cancel based on AirBNB policy there was no reply for while. In the end I had to call AIRBNB and they were very helpful telling me I did the right thing to not cancel ; rather this should be the host.
This is 2022, I don’t have time for dishonest listings. Stay safe everyone x