Unfortunately this was a terrible experience for us. The apartment was not the problem as it’s located in a central neighborhood with access to nice restaurants. The people managing this apartment however failed at sharing crucial information with us . Communication was incorrect regarding wifi access and building entering and exiting procedures were not shared with us. The building is old and either there were procedures we didn’t know about or the keys were cut incorrectly. We were given a key to enter and exit the main door and when we used it to open the door it could not be taken out. After many messages and waiting for over an hour, someone came to help with the problem. He did not appear to know what to do and proceeded to break the key by using pliers to get the key out. We watched as he hammered the key hole with a screwdriver to try to get the key out. He did give us a new key and said he would fix it. This took two hours. Unfortunately when we tried the new key on our way back from dinner, the key got stuck again but on the opposite side of the same door. We couldn’t leave the key in the door and had to wait again. The same person returned. We decided to leave the apartment at this point. The “technician” said the owner wanted to talk to us but proceeded to scream at us saying we broke the key and that’s why it doesn’t work. We lost a day in Athens dealing with these door issues. We also had to scramble to get a late night hotel with kids and their grandmother so we could make our ferry the next day. It was extremely stressful and to be yelled at for a problem that was not ours was unacceptable.