Even though the apartment seemed well kept and clean, we had the misfortune of waking up with bedbug bites. We also managed to catch one of the bedbugs, so we have no doubt as to the origin of the bites. We sent him pictures of both the bedbug and the bites. We were disappointed by the owner's reaction to the situation. The solutions he offered were impractical, like changing the sheets and using Dettol Surface Spray, as if we could sleep in a bed that had just been sprayed. The owner later said that he purchased a steam cleaner to get rid of the bedbugs, which could theoretically help, but not in a couple of hours. Staying another night was not an option, yet the owner wouldn't even give us a full refund for the last night. He promised us only a partial refund within a week -- it has been more than a week and we still haven't gotten any money back. The owner did say that it was the first time he had encountered a bedbug problem, so we hope he will take the necessary measures to solve the issue.