Hello, The room was supposed to be ready for check in at 15:00. I arrived at 18:30 and they told me that cleaning staff would be waiting for me. No one was there, i called 2 times to your office and to the mobile phone that was listed multiple times. After 4-5 phone calls they told me that a member of the cleaning staff would arrive with the keys in 20 minutes. So finally at 19:40 we got in the room. The room was not ready, there was a smell, and there were no sheets. The member of your cleaning staff said that someone else would arrive at some other unknown time with the sheets!! So i had to cancel as i could not stay there, i did not want to wait another second and i did not want to leave my stuff in the room knowing that someone else would come to bring sheets!!!