When we ckecked in he came for few minutes just entered the apartment saying almost nothing. Not even the code to use wifi. He left and we had to call him to ask few things. No one present while checking out. However they asked to pay for something that we did not damage. If they were professionals they would be there when we left to check properly the apartment. However we checked everything before we leave and nothing was wrong. I think they tried to earn money from us. Also we asked for an invoice and he said we had to call to give the details of it. When we called they said we need to send an email. We sent an email and waited for few days. Then they called as saying that if we dont pay for the damage (that did not happen) they wont send the invoice. Then I called them again offended and they said that they cannot send an invoice because we paid through airbnb and not directly to them. All in all I believe they tried to take money from us using different ways. So unprofessional I am afraid.