Nicoletta was very prompt in replying to our queries....arranged a pick up from the airport....her assistant Vanessa was very kind in showing us around the locality....the house is in an awesome neighborhood.....centrally located....very nicely furnished house ...only thing the room with the bunk bed is smaller than it looks in the photos no space to store anything else, were provided with spare beds instead. Vanessa arranged adapters when asked for. Overall a very good experience will definitely come back.