Anna replied to my request in less than an hour and managed to have the apartment ready in a couple of hours since I was already in town. She has done so many things to make the experience of every guest as great as possible! The flat is carefully designed to make you feel like home from the very first moment! She has information written down regarding every device in the house, every interesting place in the area, everything generally everything a guest needs to feel as home. I would highly recommend this place to everyone!