The hosts are extremely helpful and responsive. Whenever we needed help, they were always quick to act, which we really appreciated. They are the reason I'm rating at three stars, because there were major problems in the flat. The toilet stopped working properly within a day. We saw a little beetle-looking bug of some kind (NO bedbugs; we checked) and one of us woke up with a large swelling bite on the arm. The kitchen is also in very rough shape. Overall, I'd say the best parts of the flat are the helpful hosts and the location, but those perks were definitely weighed down by the problems.