They were very nice. The cleaning half way through was great. There were good restaurants nearby. They communicated well and were very accommodating. Everything was a 30-45 min walk or the train station was very close. The place was smaller than we thought from the pictures but still adequate for our needs. It was not the most quiet place but they did provide earplugs. Also if you take your shower in the morning you have to push a button and give it 30 minutes to get hot water. This always made it harder to get out early in the day, especially with jet lag.