My family did not have a good experience at this location. Upon arrival, the floors and kitchen countertops were dusty and did not appear to have been cleaned the day of arrival or even the day before. I contacted Toni to find out if the apartment had been cleaned the day we arrived and shared what I observed. He confirmed yes, he had reached out to the cleaning and they confirmed the apartment was cleaned.
I informed Toni that perhaps it was not cleaned properly because had it been, the floors and kitchen would have looked the way they did. And that it is unsettling given Covid-19 climate to wonder if an accommodation has been properly cleaned.
In addition to this and even worse, there were roaches in the kitchen, living-room and bathroom. Running on the facets, countertops, etc. It was extremely disturbing to sit in the various rooms and see roaches run pass you.
Unfortunately, Toni did not apologize for this until I flagged that he had not done so. Even then, I felt that he had not genuinely taken accountability. He took no initiative to remedy the situation.
Luckily we spent most of the day out, and we were only at the apartment for a few hours before heading to the airport. Had we needed to stay longer, I would have requested that Airbnb place us elsewhere.
Given this experience, I will not engage with Toni’s in the future.