We had booked a duplex on the ground floor for 14 days and the bathroom flooded with a lot of dirty water in less than 30 mins the apartment was flooding with water, the carpet and our luggages on the floor were all submerged in this dirty water. The host was fast in responding and getting technical people but it was in general a waste of our day. They moved us to a simplex on the second floor after few hours and when we requested to check out at 2:00 PM instead of 11:00 AM they said that we had to pay another the full day to be able to do so knowing that the apartment was not booked until that day, so a late checkout is usually ok for a good host that does not have another booking for the same apartment. The host complained to us that he upgraded us to an better apartment (a simplex on the second floor instead of a dublex on groundfloor is an upgrade? what a shame that I had to hear those words after the flood) and that we had to pay a certain amount to extend until 2:00 PM.. shame because the location, building and apartments are good!