Water heater broke while we stay. We were not able to shower for 2 days. The host ignored us after we denied the suggestion of having a technician inside the house the next day while we would be out touring the city. There was no apology nor sympathy afterwards. Because we worried that sending a tech would not guarantee the problem would be fixed. We checked out 1 day early because we did not want to risk not able to shower for the 3rd day. The host did not want to refund us for it and I had to go through Airbnb for help.