There were offered so many thoughtful extra items - (nail polish remover - I'd had an accident with my suitcase and thought there was no hope ). Very much appreciated the washer since we had been traveling for 2 weeks already. Also, the iron was a real help to get us ready to continue on for 2 more weeks. We were there during an extreme heat wave an the air conditioner saved us. We came back to the flat for several hours in the real heat of the day. Location was great - could not have been better, in fact. Although we did not not meet hosts, their communication was excellent and all went perfectly.