We generally stay in serviced or self catering accommodation for over 200 nights a year and have done for several years. We have just started using airbnb and the rating system seems very different to other places we usually use. The apartment is wonderfully location and the views are spectacular, but the apartment itself is not very user friendly. We would have loved to use the outdoor space more, but it could only be used in the early morning as there is no shade of any kind. An umbrella or an awning would easily fix this. The bed and the couch are both very uncomfortable for an extended stay, or for that matter even one night. The bedroom is on two levels with the bed perched over both levels. I smashed my foot several times. The stairs are quite precarious with no hand rail at all with one side completely exposed. The stairs also go over the door to the toilet, so if you are even of average height you have to be very careful not to bang your head. The apartment could be amazing, but misses on so many levels. There was no welcome in the apartment and no information for guests at all. No directions for anything and no information for check out procedures. We actually received and email after we were already checked out telling us that they forgot to give us info for check out. Even so, we left the apartment just as we found it. It would take very little to make this a welcoming place, but it does not seem to be a priority.