Mika is very helpful, we never met her though. It is a basement unit. Smokers are allowed, unit had a very strong smoke smell. Wifi didnt work properly. Neither did the tv. The area is noisy and dirty. We were not given proper address, and no locking up instructions, were locked inside the building on the morning of departure, had to wake a neighbour at 3.30 in the morning to let us out. I don't think description and photos are accurate.