It was very unfortunate that during the pandemic our bedroom had an open hole right below our bed where all kind of insects were coming in and out from the Main Street😕 we only found out about this hole 2 nights after check in where we saw 3 cockroaches in our bedroom (one of them on our bedsheets). When we chased them we dragged the bed and we found out about the open hole. We contacted the host but when we found out it was 1am in the morning, the host couldn’t help us immediately. We had to leave the flat the next morning and the whole night we were after cockroaches. We left very concerned about the hygiene of the place. Unfortunately, the host denied to refund the money for the night we stayed awake or compensate for the incident. We had to find a new place literally last minute and when we asked to get our money back for the night the host lied that Airbnb does allow him. When I called Airbnb next day they said that the host could have refunded the whole amount!! We killed as many cockroaches as we could on the night but we had to book doctors’ check ups as we’ve been unsure about health consequences as there were over our bedsheets, I wouldn’t recommend any place from the host, truly unfortunate Airbnb has no policies for people who book with the services. Airbnb only provides support to their main clients ( the hosts) so we didn’t manage to raise this any further. We’re just pray that our health examinations will be ok for now. After this, we decided to switch to Booking only properties, there is a more serious support to the people who book and our experience with hosts there it is just great so far. Really sad and concerning incident, poor and concerning support :( we’re really sad about this review as we usually support and promote properties we stay. Please avoid any place from the host, he has been untruthful, misguided with Airbnb policies and not knowing that there is a whole hole under the bed means that this place hasn’t been cleaned for years. Sorry for this review :(