The apartment is great. Clean, modern, and well outfitted. Love having two full baths. The location is great, walking distance to all the sights and lots of shopping and nightlife near by. That said, even though we sent a message when we were leaving the airport at 5PM, (to which they responded immediately), after an hour-long cab ride we still had to wait on the sidewalk for another two hours with no response to messages or phone calls before the host showed up to let us in. Also, we asked for two keys and though we eventually got them to give us another on the 2nd day, it took a lot of begging. If you are arriving before the office closes and someone will be there, and if you are alone or don't ever expect to want to go out separately, it would be a good option. But fair warning. This is how they described the key policy:
For your safety also, we do not possess or provide extra sets of keys for any of our apartments. We only make this exception for over one month reservations in large villas with 8+ guests.