This is our first bad review on Airbnb after and out 15 stays.
The apartment looked amazing online and we were excited to stay there for 10 weeks, but as soon as we arrived, we noticed that the immediate area around the apartment is not great. Once we got in, it was humid and smelled bad.
In the apartment we noticed that there were a LOT of cockroaches. We contacted the host twice about this and we were promised both times that cleaning and disinfection would be arranged - this never happened. We also found a lot of dead ones under the sofa so the cleaning we were charged for obviously wasn’t very well done.
No cleaning supplies provided so we had to buy everything - sponges, soap, disinfectant, tea towels etc.
Only one light bedsheet, in October. We requested a duvet or more blankets twice and we were promised, twice, that they would arrange delivery. It never happened.
The WiFi is terrible, so working remotely was a nightmare so we had to use our cellular hotspots (now I have a €150 phone bill) and go to local bars to work.
Nothing really in the kitchen to use to prepare meals with, just the very minimum.
In the end, we cancelled the last 6 weeks of the reservation and changed AirBnB.
Hopefully they can improve their customer service and recuperate their good reviews.