I have rented more than 30 Airbnb apartments and this is the first time I am not leaving a 5 star review. The following is an factual account of what happened to help other users decide whether this listing is suitable for them.
The apartment itself was as described and pictured. It was at a great location, well equipped and clean. I had no problems with the self check in instructions.
On the second to last day of my stay, I went for a day tour out of Athens. As I did not want to carry my passport and too much cash with me, I kept them in a travel wallet and left it in my luggage in the apartment. I locked the door before leaving for the day tour and did not return till after 11pm. The next morning, I discovered that my passport and cash were missing from my travel wallet. My atm and credit cards were still there. I informed the host about the theft via the Airbnb app chat and went to make a police report. The host replied after some time and I asked who else had access to the apartment because there were no signs of break in. I was also concerned that someone could enter when I was still in the apartment before check out. The host replied that no one else had access and she had not encountered such a situation before. She said that she would check the video cam footage of the building. As I had to get a replacement travel document from the embassy, I missed the ferry that I had booked to my next destination.
After a few days, I did not hear from the host and messaged her again. She said that she would seek the neighbours’ help to check their video cam footage. It has been 2 weeks since I checked out and there was no further follow up from the host.
While I did not receive much help from the host, I wrote in separately to Airbnb support with the police report and received prompt assistance.
I would not choose to stay in this apartment again due to safety and security concerns.