Carole and Basil have the most beautiful apartment. Everything was in working order. Carole will provide you with a 40 page welcome document that pretty much tells you everything you need to know about the apartment, the area, and places to go. Basil, Carole and Nadia are on hand to answer your questions. Instructions for the wifi are listed next to the router. Instructions for the TV were listed next to the TV. There were six of us and she provided extra towels and a welcome basket which included treats and wine. After just coming off our flight, this was a very welcome and appreciated surprise. Carole arranged pickup and dropoff at the apartment with Nikos - who is the best. He is knowedgeable and personable. We had originally signed on for two tours with him, but we decided to do our last day with him also because he was a pleasure to have host our visits to the various sites. It was like driving around with my greek cousin, except I'm not greek. I felt like we were family as he readily talks about his family and his life and life in Greece. This made it an even richer experience for me. He took us to a secret gem of a restaurant where it was definitely not touristy and the food was inexpensive but tasted like heaven. In short, my experience with Carole and Basil and Nikos epitomizes every benefit I expect to get from renting on Airbnb rather than a commericial hotel. There is a personal touch and attention to detail you just can't get anywhere else. I highly recommend this fabulous, comfortable, fantastic apartment and Nikos as your private driver. I was particularly happy because I chose Carole and Basil's place to celebrate my sister's 50th with her and 4 other people and everyone was delighted with the place.