after arriving after a very long flight, just wanting to rest our heads .. it was not appreciated to not be able to check in a little earlier or be able to leave our bags somewhere while we waited. the cleaning lady was stood around doing nothing anyway, it seemed like she had no rooms left to finish. The lady who was upstairs also had absolutely no clue about our arrival, so did not even want to take our bags to put anywhere safe so that we could go and sit somewhere for a coffee in the hour and a half we had to wait to get into our room.
the phone number I was given to ring, if we had any problems, nobody answered too.
I am sure the room was lovely, if we had been able to get into it - but seeing as everything was very unorganised and the lady did not want to take our bags (like what was promised) we left and found somewhere where we could rest our heads.
with X2 20kilo bags and 2 big backpacks, we did not feel like hanging around after feeling very unwelcomed by the lady upstairs, Nadia.
wish we could have given a nicer score, but was not a very pleasant experience.