This was our first time using an AIRBNB so we were unsure how this would go. Michalis was awesome and wonderful. He met us at the apartment and gave us a walkthrough of the property, amenities, and local places to visit. He checked in on us a couple of times via email, just to make sure everything was going ok. I texted him late one afternoon with a problem. Sometimes through the day, the house keys came out of my pocket. He responded quickly to let us in the apartment and made new keys within an hour. A Phenomenal person. We are definitely sold on the AIRBNB thanks to Michalis.