Because the third floor apartment’s elevator did not work and they were not there to welcome us and because they did not answer phone calls, we were unable to find the correct floor at 1am as a travel weary family with a young toddler, we had to relocate our first night to a hotel. We did not get to sleep until 3am because of their lack of clarity on their listing and their lack of responsiveness. The next day, we received no apology, only an arrogant remark that in America we do floors differently (but I live in Europe—I understand the floor system) and that the mistake was ours, but that night some Europeans attempted to get into our apartment, but I told them they were only on the third floor, which was surprising to them as they thought they were on floor 4 or 5. They need time to get their act together or they need to take their listings down. I would only agree to stay there IF they confirm they will meet you upon arrival.