Bad experience. My husband and I booked a room at Max's apartment using the instant book feature. We just needed a place to stay for a night and we let him know our flight from Split would land at 6:30 and should be at the apartment at 7:30pm. Two days before checking in we reminded him about the time we would arrive and he replied saying he was not sure how to work that out since he was going to be in Oktoberfest. After bringing up the point that we had let him know in advance about our check in time he said a friend of his would be there to let us in. Later on he sent us a message asking to be quiet in the apartment and if any neighbor asked, we were his friends. This was the first time I have ever been asked to lie, it made us feel uncomfortable. And the experience got worse. We landed and called his friend who said he had left the apartment, that Max had told him we would be there at 7:00?! Great customer service. I understand he did not understand the message "we land at 6:30 and should be there at 7:30 or so" but you just take off and have some dude yelled at your customers' on the phone?
His friend was waiting for us when we got to the apartment at 7:45 and didn't even bother to introduce himself or said hi. We followed him in and he showed us the place. He appeared pretty upset at us until we reiterated the fact that he was misinformed about our arrival time, and offered to show him the messages, he didn't care. He left immediately after. The apartment was clean and quiet and had many rules, one of which was no showers after 10pm. We slept well and left pretty early the following morning. I do not recommend.