Joanna was GREAT with communication. She sent videos showing exactly how to get into the flat, which was very helpful. The flat is efficient and simple - it is below ground, so it just feels damp. We had a very hard time getting consistent hot water in the showers. The flat is in a walkable area of Munich - everything was close by. Check your registration info for the wifi password. It's not posted anywhere in the flat and we had a frustrating first day trying to figure it out. Overall, no bells and whistles, but a good functional flat for a short stay.