I gave this owner a lower rating based on the construction above this apartment during our stay, and the unwillingness of the owner to work with us on this issue.
We are part owners of a property management company and have owned a few Airbnb/VRBO condos in the past. So, we know what it is like to manage and handle situations that affect people that rent our units. This owner did not handle this situation well at all.
The minute we entered the unit we heard extremely loud drilling and pounding in our ceiling. We were hoping to take a nap since we were still jet-lagged, but that was out of the question now. In addition, there was scaffolding right outside the window so we knew construction would be going on for quite some time. We were never advised or told that construction was going on upstairs and given the chance to opt out of this reservation and find something else. We booked this unit based on reviews that it was a quiet apartment but that is not what we encountered.
I called the owner and he simply refused to help. He kept telling me it was out of his control and there was nothing he could do for us. I asked him for some kind of discount on what we paid but he refused. He told me the next day was a bank holiday and it should be quiet upstairs, but we rented his unit for 3 days and would have to deal with construction noise. There was still some noise on the bank holiday.
All the owner did was tell me several times he gets all great reviews and this construction was out of his control. Not once did he offer to let us find another place and he would refund us, not once did he offer some kind of discount, and we were left dealing with drilling and pounding in our ceiling. The fact that we were never notified of this construction is very unprofessional and sneaky. This was during Octoberfest so we were paying high dollar for this unit and he was happy to take our money without helping us at all. I do not recommend this Airbnb based on this experience.