The one positive I can say is that when we arrived early due to an early flight they allowed us to check in early. Also most of the staff was able to speak English well which was appreciated as I understand limited German. After that there were several issues. I was charged a cleaning fee but the room was never serviced during our stay even though I was told it would happen at least once during our stay. No new towels were provided, I had to hunt down a housekeeper throughout the stay to get clean ones. I was told to instead use the washer/dryer to clean towels. I would point out that most of the available settings on the washer/dryer take several hours. No additional rolls of toilet paper were provided even though there were 3 people in the room for a week. I had to go down to reception for a new role. Two days into our stay the elevators would no longer go up to my floor. Eventually after two additional days I realized a key card was needed in order for the elevator to go anywhere but reception and the ground floor where the exit was. This was not explained and I know it was not explained to other guests arriving after me since I saw a newly checked in family trying several times to get to their floor. Eventually they realized the key was needed as well. The ventilation in the shower and main area were not working. For this reason the shower steamed up quickly and there are no outside windows in the bathroom to help with this problem. The main room would be hotter then then the bedroom which has automatic temperature control which made them get very cold.