The apartment was very good and lived up to the expectations. Everything was well prepared and it was clean so everything went smooth. I do however have some issues regarding the host.
Firstly, when booking on Airbnb one expects a very quick and easy experience of checking in and out. In this case, the host sent a 7 page document of house rules with certain rules written in quite an aggressive tone. For example, the part regarding the heating of the apartment is written in a way that discourages the use of heating clearly to save him money. When renting an Airbnb and paying the price of it you expect to be able to use all features of it and in your case this seemed complicated with regards to heating amongst other things.
Secondly, we were extremely confused and disappointed by the fact that the garage spot was taken. It clearly says in the Airbnb ad that there’s a parking spot available for 20€, and so we told him we would take this. However upon doing so we were told it was unavailable. It wasn’t before I complained about this that he said there was another possibility of parking the car next to the car that occupied the first parking spot. However, after paying him the amount for two nights for the parking, there was a car in that spot as well! This is extremely weird and I fail to understand how it is even possible that you can advertise this parking spot when you even said to me on the phone that it wouldn’t have been possible because he had parked his car there before leaving to his vacation. Luckily in the end he refunded us for the parking money.
Finally, in the house rules he emailed me there was clear instructions on using the balcony in the apartment. It turned out that the balcony was locked and when I asked him he said it was not included in the rent.
I would like to make one final remark: when I asked him about the balcony he answered me:
“Careful, it was not advertised on Airbnb”
I’m not sure if this is an issue with translation to English or if he perhaps did not intend it but the use of the word careful has a very negative and demeaning connotation that one should not use with guests staying at your Airbnb.
Everyone should know the apartment was very good but the host was quite strange and annoying to deal with.