Great communication - Rainer came back to us within 24 hrs. Place was super clean - we loved the fresh and clean linen which sometimes isn't the case. All amenities there. No tv but the wifi was fantastic - therefore we didn't miss it. Location is great - walking distance to city centre, nice little cafes around for breakfast, restaurants ( Steinheil in Steinheil street is fabulous - has been there for ages great value for money - serves typical German dishes). dm market and rossman around the corner for toiletries as well as a supermarket (netto) and a organic grocery store. Traveling as a family of 4 it was great to have a separate bedroom with two beds for the kids. All in all a great experience - we would stay again.