Johanna was very fast to respond from the start. She was helpful and made the check in process very easy. Providing actual photographs of where to find the key and doors was brilliant. The apartment is tucked away but also so very close to public transport and the centre of Munich with fabulous choices of restaurants only a 10 minute walk away. You need to go through 3 locked doors to get to the apartment which felt very safe. You descend to the basement down a lit staircase to enter the apartment but then there is a lot of natural light from the large glass doors which have electric blinds. There is an office diagonally opposite but there were only people there between working hours. Outside of these times it was very private. The apartment itself was smart, clean and well appointed. Absolutely perfect for our short stay in Munich.