It is a boarding house (not Nicolas' personal place) fully-automated. Housing conditions are great, location too ...Nicolas is very responsive. Nevertheless the preapproval was canceled without warning (so I could not book the first place) Nicolas helped me find a 2nd (more expensive !! ). We wanted to check in a bit earlier 1-2 hours (as we were going to a conference for the next 6 hours and a shower after the long trip would have been great) - but Vivian showed no flexibility (though the interval between the previous check-out and the next check-in is 4 hours - so that the cleaning team could take our apt first !). I guess the communication between different departments of the firm (cleaning booking etc) is a bit rigid ! Overall leaving aside this particular problem (& the fact that it is not a place where some person lives and invites you to stay at her place) the apt is great for the money.