Rough start that didn't end.

We would like to write a positive review but unfortunately for Munico this isn't possible. It simply started with a non activated code to get in and park our car. After a simple call it was activated and we could enter the place. Finally we could enter our oasis of rest after a 10 hour trip. Well that was not the case, we weren't really happy when we entered the place. First the smell, our first thought we had it smelled like cats but after a while we thought it was cooked food. No biggies but not nice. The room was really dark, not a basement but it feld almost as dark as one. Then we went into the bathroom and saw that was designed for elderly/disabled, also not a problem but it would be nice if we had known this when we booked the room and the first thing we thought that disabled people were put in a room in the back, not really friendly. But on the other end it is also friendly to have these facilities. The rest of the appartements were empty so maybe we could change appartements, so again I called the friendly staff member if there were other appartements available and if we needed to pay more for a more luxery room we would be happy to pay. She couldn't do anything because it was not possible to change rooms in their system and there were no other rooms available. Well that was that... or we thought, I stepped under the shower to relax a bit after our trip and the I found out that waterdrain was stuck so the bathroom floor was full of water. Again I called to let someone come over to plumage the drain, well that wasn't going to happen because there was no one in the building who could fix our problem. So we were stuck in the appartement.

Again I made a phone call to ask if there were other options. Lucky she gave us two options. One a discount for the rest of the nights or option two, stay one night and pay that night full price and cancel the rest of the nights for full refund. We choose the second option and found our a much better stay in the center, for a bit more money.

We would like to thank the friendly communication, but that was the only thing we liked about the appartment.