Bedbugs, Bad organisation and No compensation.
We booked a room with a balcony and when we got there they said they didn’t have any with balcony left and that we’d have to spend 3 nights in one without and then move to another with balcony. That wouldn’t be such an issue if we didn’t have 6 large suitcases 3 small ones and 3 bags with us but whatever, it wasn’t a big deal. After moving to the new room as promised all was well until I started developing a rash. The others didn’t have anything so I didn’t think much of it. It started getting really bad all over my hand, arms, neck, and forehead. The same morning the others said they started developing rashes I found a bug looking exactly like a bedbug. I took a picture of it and then went to reception to show them the picture and tell them what the problem was. They gave us another room THE NEXT DAY, again with no balcony and we had to change the room again after 1 night this time. So what do we get 4 times changing rooms carrying 150 kg of luggage, bedbug bites and here comes the best part. We asked for a refund and free laundry of our clothes (it's improbable bud bed bugs can attach to clothes). Every time we talked to him we made little progress until at the end of every conversation he said "let's talk tomorrow/the day after tomorrow". One of the days I went in the room to get my personal cup and I said screw it let me look for the nest. I turned over my bed and they were EVERYWHERE. The other guy slept on the bed next to me and they were also everywhere there. Absolutely disgusting, little ones, adult ones, eggs. Consequently I showed this to the manager who said and I quote "Ok I will call a professional on Friday to treat the room and if he says the bugs weren't brought from you I'll give you a refund". We were leaving on the 30th October to move in our new flat. The professional came on the 29th and when I spoke to him he said "No chance these were brought from you" but the manager was nowhere to be found. Not on the 29th, not on the 30th, 31st, 1st, 2nd and so on and so forth. Every time I called the hotel to speak to him he was "out" or "in a meeting". I didn't get what I asked for but you should DEFINITELY STAY AWAY.
(They shared with me that another room also had bedbugs 4 months prior) I doesn't seem like an isolated case.