The booking process was very easy. We booked a couple of months in advance, immediately receiving a message from Thomas asking for our flight numbers and explaining it was needed so that he could have an idea of our arrival time. Fast forward to the week before arrival - I messaged him with a question about the amenities of the apartment which he responded to (relating to whether towels were provided - which they are). The apartment itself is well provisioned but fairly basic (ideal for large groups / parties). It's a fairly unique offering having been an old bar, with plenty of communal spaces for chatting / drinking. On the day of arrival I was messaged by Thomas a couple of hours before the check in time, stating that his cleaner had finished in the apartment. We were at the time in transit making our way from the Airport to the apartment (which involved getting a train and walking for about 25 mins - note it’s possible to get a tram to take you right outside the apartment). I was greeted by Thomas' cleaner (a person called Dominik) who was friendly and showed us the amenities in the apartment. We had a slight maintenance issue whilst in the apartment - which I mentioned to Thomas who came to the apartment the following day to fix. I have never dealt with a host who has been as responsive and attentive as Thomas so thanks very much! We were also allowed to leave our bags past the check out time to grab some breakfast before heading off to the airport! Thanks again for an excellent city break!