I was instructed to go to a place of employment to retrieve a key from the hosts mother after arriving following 24+ hrs of travel and having a taxi running outside. I was informed by employees of the establishment that the hosts mother did not work there and was told that no key was left for me. We called the number provided and it was not active and the host was not responsive (for neither myself nor AirBnB help desk personnel). AirBnB could not confirm that this account was not fraudulent and I would caution guests about the accuracy of this account. The host took 1+ weeks to respond to communications regarding check-in and key retrieval (which never occurred). This was not a good way to start a trip to a new city.