It was definitely a mixed experience. While the apartment is very nice and extremely well located, in a beautiful neighbourhood and with the tram providing access to all the places of interest, there were some very disappointing incidents. First, despite a request of checking in early after a long flight (14 hours) that was accepted, we (myself and my 2 daughters) had to wait a couple of hours outside, in the cold, as no one was there to help us check in...Most importantly, do request someone to help you check what is in the apartment when you arrive (or take pictures) to avoid the bad surprise of having the host make you pay for things (a bed sheet, a pad...) that apparently were not in the apartment anymore! Shocking! The person who helps with check in/check out is just extremely rude and doesn't really care about your stay and well being, it looks like he is just the intermediate who makes transactions...This is not what I was hoping when booking with Airbnb, I would have liked a much more personal and human experience with a honest and fair host.