Mary is very responsive and wants to be sure you have a good stay, she messaged us regularly to be sure all was well. We found the room to be clean, comfortable and in a good location- very easy to get to from the train or bus station. Munich was very hot during our stay and the AC cooled things down, but I agree with other comments that having to leave the window open to vent the AC limits its overall effectiveness and it lets in all the road noise from below. It was a bit loud on weekend nights. I still give the room 5 stars; it's a great value and at this price you likely won't find a room with an AC like we are used to in the USA. The room seemed to have had a little water damage that warped the floor and damaged the wall in one small area near the kitchen. It wasn't a problem at all. Everything else was well maintained and looked relatively new, just like the photos. Check In was easy, WiFi was strong.