STAY AWAY - There were so many things wrong with our stay, let me count the ways...
1. Before we even arrived we were downgraded to a single room (for one person) and offered a 15% refund we never received.
2. Before we even arrived we tried to get into the same room for all 3 nights (we realized after we booked we needed an additional night) they were unable to do this for us despite spending valuable vacation time communicating with them.
3. We were told there would be luggage storage available - there wasn't. There was a tiny closet with locked cubbies that would not fit even a regular carry-on and no keys to any of them, so we were forced to leave our luggage unattended and unsecure since we had to check out by 11 and could not check in until 3 to a different room.
4. The room we were downgraded to had a twin sized bed -one towel, one pillow, one chair - completely not equipped or remotely comfortable for two people. When asked if we could receive additional items we were told to get them ourselves in a linen closet - where there was only towels and sheets.
5. The lobby area was full of design and beautiful coffee cups and a fancy coffee machine and retro fridge - none of which were operational and entirely just for show.
6. The second room for the 3rd night we paid extra for a "deluxe suite" which was shown in pictures online, etc to have a full bed and be for two people - this was not the room we received. It was identical to the first and we were told only after we checked in that the deluxe suite was not available and we would receive 15% refund which we also never received.
So basically, we were overcharged, lied to, and given the "run around" by a company who has no business being on Airbnb at all. STAY AWAY