I booked this apartment as a treat for three of us to experience Munich for the first time. It looked very nice in the pictures and they provide a fair representation of what the apartment and building look like. Frustratingly, one of the first things that struck us was the lack of cleanliness inside the apartment, especially with regards to the kitchen. Every surface of the kitchen was very grubby and I had to put all of the cutlery, crockery and glassware through the dishwasher before using it because much of it was soiled. The inside and outside of all the cabinet doors were grimey with splashed food, grease and general dirt. the area around the hob was especially disgusting and it took me over an hour to try and make the very small kicthen clean enough to use. I noticed how some light switches around the apartment were grubby too and the glass side table in the living room was smeared with finger prints. This was the first time we've ever stayed at an AirBnB that was not clean. I mesaaged Alex about my concerns and included pictures (although these don't reflect how truly sticky and unpleasant the kitchen was). To his credit Alex did message straight back apologising for the situation and offering to come the next say to inspect the apartment if I could meet him. I wasn't willing to sacrifice any more of our holiday to deal with the issue as we had plans, but Alex said he would send someone to do a 'deep clean' of the kitchen the following day. He also refunded the cleaning fee. Although it was apparent that someone had attended whilst we were out and moved some things around in the cupboards, including replacing the kettle, most of the cleaning of the worst areas had been done by me the previous day. The rest of the kitchen was evidently not subject of any 'deep clean' and I would not be willing to stay at the apartment again myself, or recommend it to anyone else.