We are really very disappointed to the flat and the host. Don’t believe the photos of the flat, I though we can actually get the same rooms as the photos but No. there is only a bunk bed in the bedroom, another kids bed is inexistent. So I asked the host about it. She told me she asked me whether we need a baby cot, yes I told her we just need the kids bed in the room that’s enough. We don’t need to add a extra one. No one can realized the room is not same as the photos. She said the kids bed can not provide now. So I have to put the sofa seat beside the single bed and slept crowed with my kid.
And the flat is so untidy，there is a lot of clutters. Especially the bedroom and living room. So many kids’ sundries and waste， you know most of the toys are broken.
There is no shampoo no bath foam.
The quilt is thin and short. The days rainy so every night we feel cold. Yes we never expected the host can provide any help because she response so slow, she can not help to solve the problems in time. We don’t know how to use the cooking machine. But she replied after we have already finished the dinner. And she also do not answer the phone.
A bee in the flat from first day to the end, we have tried to kill it or let it go out. But no it’s difficult. We ask for the host. Her replied is like that: “ open the window? Kill it! I am in my holiday sorry can’t help.” It’s really a joke. Why can’t I open the window, the window has wire screen and the bee has already stay in the house when we arrive in the first day.
The host is selfish. Yes she is on the holiday. But we are as well in our holiday. If you can not provide service and comfort flat on Airbnb in your holiday, Please do not let the flat rental. Do not destroyed others holiday!
Even now, we still do our best cleaning when we leave.
It a really a bad experience :(