Me and my partner stayed here for 10 nights at October time with the intention of using Munich as a base to do many day trips around Bavaria. For this purpose this hotel worked extremely well. It was a five minute walk to the train station, lots of shops and local amenities very close by, extremely good transport links to the rest of Munich and the initial room price was very reasonable. The room itself was modern and well equip for a small studio, with a communal area downstairs for top ups of kitchen towels, coffees and paid washing facilities.
However, in the middle of the holiday my partner got bad food poisoning and was sick in bed. We immediately informed the hotel of this situation. However they proceeded to charge us with a £126 (pounds not euros) bill for use of an ‘ozone’ cleaning device and new bed sheets! We asked several times where in their terms it states that this policy and for a breakdown of costs, however they refused and asked us to leave if we did not pay this fine within two days. It was only after we had paid that they sent us a cost breakdown, charging us excessively for cleaning time, new sheets and the ‘ozone device’. We feel as though the hotel has taken advantage of us, knowing that we are recreational travellers (as opposed to their usual business cliental) and that they can effetely charge what they like as they know we cannot simply leave. When abroad I like to feel that if the worst happens e.g. illness, that I am safe and will not be taken advantage of, yet I did not feel this with this hotel. I hope this is a warning for anyone thinking of staying here. This experience also raises the important question that why is deep cleaning only carried out when a customer reports that they where ill? How do I know the customers before me where not ill and simply did not say? This cleaning policy is deeply worrying, especially during a global pandemic. I would not stay here again and would urge caution when booking.