From the start of my booking, Alex was so helpful with all my enquiries & he even helped me to book a cab to fetch us on Xmas mornin to go to the train station. He always reply my email fast n very detailed. He made sure the whole process from check in to my stay and check out went smoothly. We had sucha cosy apartment, very clean & quiet area. We will definitely return to Alex in the future & recommend to my friends too!