Did not have the pleasure of meeting Marc but he was always responsive to any queries I had. The apartment is located right in the heart of town, but on a quiet street where the high end shops are, so we had 5 nights of very good sleep. The apartment was very clean and comfortable. I don't understand how some reviewers said that the lift building did not work at times, you just need to insert the key provided to get the lift to work during non-office hours.