It was supposed to be the best stay of our trip, but unfortunately it was different than expected. We had some serious problems which made us have to cancel our stay and immediately look for a hotel. As soon as we arrived, everything seemed ok, and we left our bags and went out to see the city. However in the evening, when we returned, my wife was using the electric stove to make food, and every 5 minutes turned on, he presented an error message, and to get back up and running, we had to unplug the plug and wait a bit to continue Cook. When we went to use the dishes, we saw that it was very dirty and we needed to wash everything. After dinner, when we went to take a shower, we identified that the shower was not working, which actually made our stay unfeasible. Despite all the good communication and quickness to help us arrive, Caroline could have seen if the apartment was in good condition, as we lost 1 night with much stress and part of the next day looking for a hotel and moving us again. I had booked months in advance to pay cheaper, but with this sudden move, it was much more expensive to have to pay the hotel, and Caroline charged me the 1-day stay at the apartment that I was not able to rent.