The receptionist Ana is very nice. She greets all customer with a nice smile. This is a bit rare in Germany to my experience so far that someone can have such excellent customer service. The location of the hotel is exceptional. It is very close to S-Bahn which is just 15-20 minutes to City Centre. The only thing is that the toilet ventilation is a bit not enough that there is often smell. Overall, this is a very good hotel. Highly recommended!