Natalie was gone during our visit but she had a friend who was in contact with us and was willing to meet us to exchange keys. When we were running late with traffic her friend arranged to leave the keys with a shop owner nearby and it worked out great. The neighborhood felt very safe and had great restaurants and grocery stores nearby. Just a few blocks away from the train station. The flat had a lot of character with eclectic decorations from Natalie's world travels. We used the kitchen for just a few meals (cooking) and it worked out fine. There was no living room area (which I think may be typical) so we would just hang out together in one of the bedrooms.