As soon as I contacted Alex he got back to me and was very helpful. I did this often prior to our stay and each time Alex was very helpful. The apartment was in a very quiet neighborhood and sleeping was enjoyable. It is a garden apartment so it is a little darker but that was perfect for us as we were only there at night time. The neighborhood was close to transportation and we used many forms, bus, train, tram. We set out looking for milk one night and found a bar who gave us a liter for free. The people are so nice in Munich wherever you turn. We found the apartment very well kept and filled with every amenity we needed, especially coffee for me.