This place felt 5 stars! The housekeeper was lovely, the hosts communicative and proactive. The flat was clean, bright and smelled nice. We were especially touched to find a NZ plug converter and fresh flowers for our visit. The bed was comfortable, the windows opened and closed easily, and the washing machine worked well. The shower pressure was good and there were many options provided for shampoo and body wash. There were extra pillows and even jandals provided. We look forward to staying again.