My stay in Munich had its positives & negatives.
Firstly, Numa has an automatic communication system, which provides you with most necessary information early, so that you know where to go when, what to do in case of xyz etc. - that’s helpful!
I needed further support since my travel mate fell seek & I needed to change the reservation last minute - my call was answered quickly too & I was consulted to go via AirBNB - that was also fine!
Numa accepted my changes - from two nights to only one, from two people to only one.. I am super grateful for that - thank you again, Numa team!
An easy one to improve from my point of view would be a better sign posting of where to go when you arrive in front of the building. I was a bit lost, but found it eventually with the help from some people.
The two major points from my side which I was not satisfied with are 1.) cleanliness & 2.) I got a smokers room. The room is also not quite the same as on the picture & in general I don’t like that - why not showering people what to expect? This way disappointment is kind of programmed already..
I found 80€ for this far too much, requested 30€ back, which got approved, & shows that Numa is interested in customer satisfaction. Again a plus.
All in all, 3 out of 5.