Our experience wasn’t very good. We had issues with a clogged floor drain at the bathroom, with a stove that turned off every minute due to overheat (if you’re planning to cook a meal forget about it). But for us, the worst part of all was not being able to have access to the room, elevators and stairs.
For some reason our key stopped working in the second day, it was a Saturday morning when we noticed that.
The building doesn’t provide a receptionist during the weekends, so we called someone around noon and they promised to find a solution and call us back. They didn’t. They also mentioned something about an emergency number that was supposed to be available at the lobby. This number does NOT exist. We looked everywhere.
After this call we decided to follow our schedule for the day believing they’d call us with instructions and so we went touristing at the gorgeous Munich. Once when we got back, at night, nobody had called or emailed us. It felt like nobody cared.
We sat at the lobby wondering where we would sleep that night! We tried everything. Emails to Airbnb, emails and phone calls to the host. Nobody picked up.
Just to you have an ideia, the elevators doesn’t work without the key. Nothing opens without the key. We even got stuck at the stairs because we didn’t know we needed the key to open the door to actually leave the stairs area. Another client saw us through the glass and opened the door to set us free.
I’m telling you. It was a nightmare!
When we finally got back to the lobby, trying to find the damn emergency number (yes, we kept trying for hours) and thinking where the heck we’d sleep that night, and how we’d have access to our clothes, food, etc... (after all the receptionist would only be back on Monday) it was still Saturday night, an angel of an employee stopped by and saw our struggle. He gave us another key and helped us out.
The whole point is: we understand systems can stop working and technology isn’t always reliable, but not having a support or a host that doesn’t care isn’t acceptable. At least not for us. That’s why our experience in Munich wasn’t greater.