I’ve booked over 50 Airbnb’s around the world and this has never happened before.
First, the Wi-Fi didn’t work. A day and a half later, I was given the name of the network, but when asking for the password, I was told I needed to go to the host and sign an agreement.
I said that’s unnecessary as Airbnb’s agreement covers our respective rights. Elke didn’t respond for hours, even though I had mentioned multiple times I needed WiFi to work.
She finally messaged me the password after I said I would reach out to Airbnb customer service.
Then the hot water didn’t work the last day, and I needed a late checkout for my friend who was staying with me as he had a later flight.
Elke responded “everything is okay.”
Later when I was already on my flight, Elke messaged me saying check out would need to be as scheduled, then entered the apartment and screamed at my friend for still being there.
Literally screamed at him.
This is not acceptable host behavior. And because of the lack of communication and basic manners I have rated this apartment the lowest possible rating.