I reached out to Alex about an hour before we left the states for Germany to check on availability for the following day. To say he was accommodating would be an understatement. He sent all the directions and confirmations within minutes and we were all set when we arrived the next morning. The apartment is clean, safe, and worked perfectly for our short holiday. It is located steps from a subway stop and only a few stops from central station. This was for the Miami Apartment.