We had a great experience from beginning to end. The hosts were very responsive, the location was great and the rooms were very nice.
Upon check in we were offered a complimentary drink from the bar. We had a car so they helped with parking and even subsidized some of the parking fee. They also offered complimentary coffee and croissants for breakfast.
The location is great - easy access to the metro, old town, Marienplatz, bars, restaurants and shopping. Very walkable. We will definitely stay here again.