The appartments were great, the locations were great. the only thing i didnt enjoy was your extreme ‘rules’ and theredore possible paranoia in managing the properties … this reslly upset me from the first property and into the second and created a really bad experience during my munich visit … i really wanted to give a higher rating as it had all the pottential to be a great stay but the slightly abusive messages towards me really upset me and i felt like you were my distrusting parent…
the cleaner went in after the first property to claim ‘she smelled cigarette smoke’ … this was a blatant fabrication. i dont smoke in my own home. never mind someone elses.
all cigarettes were smoked outside of the appartment and the only thing the cleaner could have smelt would have been the burned banana omelettes made just before leaving …
in addition to this, i personally woke up early. i wiped down the appartment, deep cleaned the toilet and placed as many pots into the dishwasher as i could, the remaining ones were left into the sink as the checkout was at 11am and we didnt have time to clean them… anyway, we oay a large cleaning fee and none of this had to be done. i did it our of self-respect and the human decency for the cleaner that was to come …
Alex then sent me a photo of the dishes in the sink and said ‘no you didnt clean the appartment’ … so, we were accused of smoking and then sent the image of the sink- as if we were children leaving a mess.
i responded to alex telling him we categorically didnt smoke, he chose not to believe us and had no proof. i also told alex instead of instinctively choosing to not trust, and therefore send abusive messages to us, he should have first off visited the appartment and tried to proove the lie for himself… he carried on with the messages to say ‘dont repeat this in my next appartment’- reaffirming he didnt believe us and treating us like his children…
the first flat was super strict and mentioned we couldnt even talk in certain parts of the house after a certain time because of the neighbours, i repeat, we could not talk.
despite this being super strict and discomforting, we actually obided by the rules and stayed quiet.
also, worth mentioning, if you’re sharing with a friend and want teo beds, despite using the two bed fikter on air b&b- you MUST book for 4. when we arrived, we had ONE double bed with two blankets on it and had to pay alex cash for him to come and unlock the second bedroom- Alex called this ‘kindness’ towards us. In additon to this, with the two bedrooms now open, he would not make sure we had complete clean sheets and cussions on the whole of the bed… instead, we had to share the two clean sheets from the origional double bed and therefore each sleep with one clean cussion and sheet whilst next to one dirty and unmade sheet and cussion.
i shall bringing this issue up with air b&b as we specifically used their ‘two bedroom’ filter and purchased this accommodation on this basis. It needs to be made much more obvious and clearly stated when booking this accommodation.
it really is a shame i had to leave this review, ive never had/ left one before but his treatment and response to the smoking lie really had me upset whilst on holiday.
as ive seen before on the reviews, instead of resding this as it should be to ensure he doesnt treat future customers the same, he will probably try his best to devalidate it in every way possible and try to make it seem untrue and so will therefore not change this behaviour- so, if he does this, i would think twice about booking any of his properties.