Worst experience ever on any of my trips!!. Vivienne it's the kind of woman who try make profit even through unacceptable ways. I book for 2 weeks and prepaid all amount months ago about 1200 euros. Last day before arrival I notice that I booked for 2 and not for 3 persons. The difference if I made it from the begin was 80 euros. I ask Vivienne to make the change and she sent me an offer for 250 euros with the silly excuse there was an offer before which not exist any more despite I alreadypaid the 95% of the amount. I told her that's not right and there is no reason. Her answer? If you don't want cancel the reservation (so loose all your money) that's my offer. What's more than a clear and an outrageous threat. I was a day before arrival and I had no choice to find somewhere else to go or to prefer to.loose 1200 euros than 250 so i accept the offer and her disrespectful threat. it's not about the money but it's about worst behavior I ever met from a host. About the apartment. Unfortunately a lot of dust not a good cleaning. they said they had iron but they didn't after many calls they bring it. Stay away