There were a LOT of positives about this flat. It was in a fantastic location – good neighborhood, easy access to public transportation (tram and U-bahn), close to shops, a church, and a delicious bakery. It was quiet and comfortable and clean (for the most part, see below). It was a perfect size for a family of four with young kids, and even had a little playground in the courtyard area. We stayed here over Christmas and it was fantastic for a family, to have two bedrooms and a cozy living space. The apartment was nicely furnished, well-equipped with lots of extras, and we particularly appreciated the washer/dryer set. We even had a small welcome gift waiting for us for the holidays.
Our only small issue was that there was a strong smell of smoking in the apartment advertised as non-smoking, attempted to be covered with cleaning smells. It was our fault that we did not report this right away; we had traveled with kids for 18 hours and were just happy to have arrived, and we thought the smell might dissipate over a day or so. We also did not want to disturb our host’s holiday, nor ours, with a minor issue when it was a time to enjoy family. The smell did not go away and it was difficult with young kids there. We let the host know about it when we left, and thought it might be quickly resolved. Unfortunately, it was not resolved and thus seemed to become a bigger issue. The host said he could not verify the smell, and then later tried to explain it was a paint issue (that was also not disclosed). Upon leaving, our clothes still smelled of smoke for several days. It was unfortunate that a small issue that could have been resolved with some good customer service ended up slightly marring our experience.
Other than that issue and the unsatisfactory response, our stay was lovely and we let the host know this several times. The positives certainly outweighed the negative and we enjoyed our stay. It was a magical time to be in Munich.