This is the first time that, at the end of the stay, I had an airbnb host asking me if I could possibly not leave a comment and explained that if I did, then I was to expect a negative comment. More precisely, Johanna (who was kind throughout the stay) explained that Reinhardt (the actual owner) would put a negative comment himself.
So, as I do not consider having done anything wrong and I do not particularly like being threatened, here is my comment.
Let's start with the positive things :
- appartment is very well located, less than 10 minutes by walk to U-Bahn from which you'll only need 15 minutes to Marienplatz (and even less to the Englischergarten)
- although the street is sometimes loud with car traffic, isolation is perfect and you can't hear any of it once the windows are closed
- you can park very easily right in front of the building
- there are 2 supermarkets across the street
As for our own experience :
- we arrived a bit earlier than due, trying to beat the summer traffic. The cleaning lady was finishing up so we waited until the place was available and that was a good opportunity to check with her if we had the right amount of sleeping quilts (because in Germany, double-bed means two 1-person quilt). One was missing because she thought we were 4 instead of 5. That got fixed right away and we got lucky to be able to access the place one hour earlier than we should have.
- after moving our luggages into the appartment, we checked quickly around to ensure that everything was fine
- kitchen was missing a lot of stuff, which is weird because many comments mention that problem and it does not seem to be taken care of by the owner. So we basically did not even have enough dishes for just one single meal for our family.
- some spots had been missed by the cleaning lady (e.g., ice cream on the structure of a bed, the oven looked like it had not been cleaned in months, there was random items like french fries under one bed, etc)
- bed sheets looked like they had been overused, some had holes, some beds were missing mattress protections, some pillowcases were broken. When leaving the appartment 2 weeks later, we removed all sheets and only then we figured that most mattresses and pillows had "yellow" or blood staints
- I won't list all the obvious items that were missing but just for a last one, the appartment does not even feature a broom so you can keep it tidy
We did contact the host to mention the sheets issues along with dirty stuff. The first answer of the owner was that we were 5 although the appartment had been booked for just one. He explained that this was the reason why there were so few items in the kitchen and also why not all beds had proper sheets. Surprising answer, given that the cleaning lady was expecting a family of 4 people... The number of guests selected at booking was effectively my mistake. Honestly, not intended (especially as I mentioned my kids age in a message before arrival) but effectively my mistake, nevertheless. I offered the owner to pay him in cash and save the airbnb taxes if he wanted. To which he replied that I was a fraud and I had to do it through airbnb website. So, fine, I changed the reservation online within a day and paid the additional fee (around 500€).
The owner then offered to have the cleaning lady come over and clean what needed to be cleaned. To which we said that this was not necessary as we could take care of that (and also because I did not want someone coming in while I was not there). He explained that there was no way the oven could be dirty. So I had to send pictures evidencing that the inside was beyond recognition. Basically what we cared most for was getting a set of sheets that we would swap by ourself, additional dishes and a simple broom.
The owner insisted on having the cleaning lady come over (like we did not have a choice). She cleaned what she could (the oven was fried to a point where she said that nothing could be done). She swapped sheets with other ones that were not really better (some still with holes) and explained that in a few days we would be getting a broom and additional dishes.
Only one week later, we finally had someone drop the long-awaited broom along with a large set of dishes.
Long story but I preferred giving thorough details and context.
To conclude, all the shortcomings are very easy and not expensive to fix. The appartment was certainly perfect at the beginning. The only thing that I do not understand is that the owner (again, Reinhardt, not Johanna) - aside from being quite rude - does not consider what people write in comments (notably for the kitchen). Also, some of the stuff in the appartment seem to be degrading really fast (e.g., bathroom door not closing anymore, etc.). The host admited on the phone that she had not visited the appartment in months.
So again, nothing that can not be fixed !