Svetlana was very helpful and organized a baby cot for us. Also she charged us for 2 kids band a baby like for one person, and although we accidentally made the booking for an extra person, she had no problem to amend the booking afterwards. We arrived at night from the airport and she was out of town but made sure we had someone waiting for us, even though we arrived a bit later than expected. She also left a nice welcome basket with coffee and breakfast granola. The house is very nice and clean with everything a family needs. We found parking really close by every time we went out and returned.