Communication was fantastic. Lisa & Amad provided us with everything needed including vouchers to a breakfast daily right across the street. Soap, shampoo, towels, coffee, even laundry detergent were provided. They really go above and beyond to make your stay nice. My only drawback was the location. It was centrally located and within close walking distance to restaurants and train station (8 minutes) but was in a heavy Middle Eastern neighborhood without a variety of other cultures. However, the apartment was within walking distance to Oktoberfest (15 minutes) and the historic district (10-20 minutes). I prefer a self checkin but the host met us and allowed us to store luggage early so we could enjoy the city before our checkin time. Apartment was very clean and tidy. They do ask you to remove your shoes at the door (I'm assuming to keep the floors clean). Little refrigerator, microwave, washer and warm towel rack. Plenty of hot water and coffee pods were provided.