The living experience in Alex' apartment is really challenging and disatifying. We are here to share our true feelings about the house and the service. Of course, the good points are that Alex responded very quickly and the house is clean. There are some maps and instructions in the house about Munich.
However, the bad points are countless:
1. It is really difficult to find the key and the house for foreign tourists even though there are some instructions. They put the key in a small box of a bule bike, and you need to find that bike somewhere by yourself. That' not the end! You still need to dial the code and get the key inside. After that, you have to find the exact house among many similar buidlings!! Thank god we took like nearly an hour to finally get into the building.
2. The house is in the underground floor which we have not been informed before our arrival. There are no windows to the outside.
3. The signal of the wifi is so weak that sometimes, if you want to send messages, it takes several minitues.
4. We suspect that Alex is a racisit againt Asian people. During the conversation, his words gave us a feeling that Asian people are very troublesome and unpolite. It can also be found in the feedback from the former guests in which Alex said that Asian people are likely to have hair-drop in his apartment. That's a very offensive and rude attitude!!!
5. During the negotiation process, we admit that there were mistakes on our side, but Alex' attitude was so rude and aggressive. He is not trying to solve the problem, rather to scold his guests and target against there countries. That' the reason why this living experience is so terrible.
In the end, hope our suggestions can help Alex improve and help other guests!