The communication was only via e-mail, but it was good.
Instructions were clear and when we had a question the answer came rather quick.
Only after sending an e-mail attached with copies from our administration-forms, I did not get a confirm, which was inconvenient for us. But may be it was because of the holidays (1 th of januari-followed by weekend-and 6th of januari).
The appartment was very nice, clean and comfortable. Well equipped. The location perfect. We were very glad that we could stay in this appartement and we had a very good time.