I had a short stay, and so didn't see Rita at all after check-in, but she was very flexible and understanding about my late arrival, particularly as she had to get up early the next morning. The apartment was lovely, located in a chic neighbourhood 20-30 mins walk away from the main sights on Leopoldstraße, but very well connected by public transport. The room was bigger and more comfortable that I had been expecting. Overall a great stay, particularly for the price. Thanks Rita!