My family and I arrived at 4:30 PM to find the apartment door wide open and the lock box for the apartment key open as well. The front door handle was in place but appeared to be broken. While my family waited outside, I entered the apartment and It was empty. The bins were full of trash. I went from room to room cautiously looking for whoever was there. It was empty. I was traveling with my wife and children and they were very concerned about being safe in this place. It was very unsettling. I did not receive an instant response to my inquiry so I found a hotel where my family would feel safe. I never stayed in the apartment. Despite paying $1,400 for the apartment, Katie reimbursed me $168 and dismissed my families safety concerns as “silly”.