From the start of booking my trip to Munich Cynthia was helpful and contactable, this was over the course of 9 months. Upon arrival we were greeted by Stephan and he let us into the apartment and showed us the suite and spoke with us about Munich. The apartment is immaculate and beautifully designed, great location next to English Garden and very close to the Odeonsplatz underground station. Cynthia also assisted me in having my Bayern Munich tickets delivered to her residence to save the hassle for myself. We enjoyed our stay and would stay here again, they are both great people. Thanks Cynthia.