Falsely represented as luxurious!

The owner is located in Frankfurt, not in Munich, and was ineffective in responding to our many requests to fix problems in the apartment. We were not given the complete mobile number of the owner's representative in Munich which created a stressful delay in obtaining the keys to the apartment.

The television never worked during our entire stay. We learned that the owner was aware that the television was not working for 2 weeks prior to our arrival; he did not tell us and did nothing at all to fix it.

The first two nights there was no interior lighting that worked on any of the stairwells. The elevator did not work and we were forced to walk up six flights of stairs in total darkness. It was not until after two days of complaints to the owner that we were planning to report the safety violation to the City of Munich that the lights were turned on. The elevator was dirty with building materials and slopped beer. There was no lighting in the front entry way of the building. There was garbage with overflowing cigarette butts located at the door, both of which posed a safety hazard.

The apartment was not safe. The cord for the TV and Wi-Fi was draped over a doorway and was a safety hazard.

The furniture was too large for the area and there was too much of it; it jutted out, partially obstructing the passage from the bedroom to the living room. This meant we had to watch every step we took so that we would not bump into something, especially at night when it was dark. A palm plant, in a gigantic pot, was too big for the space and was too heavy to move; the fronds hit us in our face each time we got in and out of bed.

The furniture was cheap, poorly made and hardly 'luxurious'. One couch was covered in dog hair. The bed, with only a thin mattress, was impossible to sleep on.

The apartment was advertised as containing a washer and dryer, something important to us, and one of the reasons we choose to rent it. There was no instruction manual for the machine in the kitchen that the representative told us was a washer and dryer. We tried to use the machine and it damaged some of our clothes by locking them in - we could not stop the machine - and it 'baked' our clothing for over four hours.

There was no broom or vacuum to clean the floor. When we communicated this to the owner he said to look in the cupboard, but it was locked. The owner did not make any effort to unlock the cupboard or to provide a broom.

The bath towels were old, thin and frayed, just like rags. The pillows did not have enough firmness in them to support one's head and neck when trying to sleep.

I do not recommend this apartment.