This is probably the worst Airbnb experience I’ve had. We came during Oktoberfest. The self-check in made it extremely difficult especially with flight delays. We had to pick up Oktoberfest tickets prior to checking in and we were already extremely stressed about that as we were running across the city with luggage trying to pick up the tickets before a certain time. And although there was some miscommunication on my part originally due to this stress, my phone ended up somehow messing up the directions and taking us 30 min in a different direction. Sandy did not seem to be understanding of the situation even given the fact we were in an unfamiliar city. I feel like she did not properly communicate that she was coming home from work to check in before she returned to work. If I would’ve known this, I would’ve handled the situation differently, as I already felt extremely bad for being past the expected time of arrival. So unfortunately, while we had to turn around and go the correct direction, sandy returned to work so we did have to wait at the Airbnb for about an hour and a half. I do understand her returning to work, that was my fault, but wish I would’ve known this situation in the first place. However, her boyfriend, Lukas, did arrive at that point to let us in and he was very accommodating and extremely helpful. Everything was fine again until later that night when we were trying to unlock the door to the place and none of the keys would work. Unfortunately, one of the keys also broke in the lock most likely due to the keys being copied too many times. With this, we ended up being locked out for a couple hours until we were able to get ahold of Lukas. Once again, he was extremely accommodating and came to help us out late at night. He had originally told us that sandy would be asleep much earlier so to let him know if we had any issues so that’s exactly what we did. However, Sandy was very rude about the situation and was mad that we didn’t contact her about it even though Lukas had told us to reach him instead. She seemed more mad at us because the keys did not work rather than trying to be understanding and empathetic of the situation. Overall, the place itself was fine and Lukas was very helpful and nice!