Francesca was very communicative & helpful prior to our stay, and was able to accommodate us when we needed an earlier check-in. As others have mentioned, the apartment is conveniently located (right next to the tram, from which you can get anywhere), and it was helpful to have an elevator in the building (not all apartment buildings in Munich do). We slept surprisingly well in the pullout bed. The tv and its amenities were nice when we got home in the evening and wanted to relax. We didn't spend anytime on the balcony, but Francesca has a pretty view of Olympiapark. Things we noted: we had to get used to the noise from the neighbors in adjoining flats (normal volumes just thin walls). The doorless shower was a bit of a challenge with the great water pressure.