Late check in, only able to check in from 4pm onwards, we arrived at about 3.30pm but they don’t allow us to keep our luggage in the house first. Have to stand outside and wait. Check out at 11am, was delayed while waiting for our drivers to pick up the luggage, informed the cleaner to come in to clean while we leave the luggage at the living room but host chase us at 11.30am, threaten to call the police if we still stay in the house. Very inflexible. House is big and clean, other than inflexibility, no other issues.