Highly NOT Recommended, choose elsewhere to stay.
Everything started out fine. Alex greeted us warmly and let us store our bags before check in. However that quickly took a turn. Our first night coming back we could not get his lock to open as is stated also in a previous review. He let us in and showed us that force was needed in order to turn the lock the final time. On returning our second night, upon turning the key it bent and twisted, when we tried to take the key out it broke. This is not normal for a key to break like this unless it had been worn down over time. Alex and his condescending roommate had to call a locksmith. After waiting outside, we were allowed in and then as we were trying to sleep the two of them requested we would agree that we pay for replacing the lock claiming we were negligent with his property. We felt this is not our fault or our responsibility we informed them that we would not being covering he cost. Things quickly became heated as Alex’s roommate became extremely rude and hostile while constantly demanding we pay. We informed them that if they felt otherwise it would have to be settled through Airbnb ( Airbnb also informs guest not to exchange money in these situations outside the Airbnb platform ) We were so uncomfortable that we didn’t even want to stay that night but as it was 2 am had no where else to go. We told them we would leave in the morning and would certainly not be staying for our third night.
The next morning when we were trying to leave the yelling and blaming and threats started. My girlfriend removed herself from the situation and waited downstairs as I tried to calmly talk to them. She said she could hear them yelling from downstairs.
In all this they continuously demanded payment going as far to threaten to sue us to have us “black flagged” from the EU. All the while telling us that we disrespected them and their hospitality. They ruthlessly attacked and demonized our character and our nationality, to the point that I wouldn’t want to repeat some of the things they said to my girlfriend and about her.
Combined have used airbnb close to 30 times and have never had a bad review or any kind of experience close to this. We have always been clean and respectful of others homes and our reviews prove that. I highly recommend choosing another home if you’re visiting Munich. These two were a black cloud in a n otherwise lovely city. If this is how they handle situations like this we believe these two should no longer be allowed to host on Airbnb.
This has been by far the WORST Airbnb experience we’ve ever had.