I never had the pleasure of meeting Lisa—but her communications were always accurate and timely. Amad meet us right on time and gave us a thorough orientation to the apartment—including instructions on how to use the German washing machine/dryer. He was extremely helpful and courteous. The space was immaculate, and very convenient to the train station (about a 5-7 minute walk). I would certainly stay here again the next time I’m in Munich.