TL;DR: Dog piss and poo on the floor, bathroom full of hair; heater not working
I was looking for a place to stay between my surgery and the next day's checkup - so this room looked quite good and fairly priced. Since the description said they had two dogs I inquired about them to make absolutely sure I can enter the house safely without them possibly touching my fresh wound whatsoever. The hosts said that they wouldn't be there when we arrive and that they would lock the smaller dog in a crate and the larger one would roam freely but supposedly barely moved.
When we arrived, my husband went in first to check out the situation. The roaming dog seemed actually quite mobile and pushy towards my husband. After he then got me from the car and we went upstairs to our room we found the dog suddenly upstairs in front of our room (where he supposedly wouldn't go), blocking the door. He then literally peed all over the floor and stairs and then also took a shit. It was a complete mess and we couldn't even enter our room like this. My husband cleaned everything so the wooden floor wouldn't soak and we could finally enter our room. The dog seemed extremely stressed and it took my husband quite a while to calm him down and get him safely down the stairs again (he is very old and has arthritis or something).
Why would they let a pushy dog like that roam freely when I EXPLICITLY told them my concerns about my wound? Why would they not block the stairs to keep their dog safe? Why would they leave their poor old dog alone for so long that he couldn't help but pee and poo inside the house (which the guests then have to clean up)?! This is unbelievable!
Now FINALLY in our room we tried turning on the bed side lamp but it was broken. The second one worked but a piece fell off when we turned it away from our faces... The lamp almost completely fell of the wall when it was touched so we just left it at that.
Just when you think it couldn't get any better - you're wrong - there is more:
Since it was like 7°C outside and the room was a bit chilly (also because the windows were open when we arrived), we turned up the heater - but after hours it was still completely cold! The bathroom heater also didn't work and it was very uncomfortable - even more so the next day after a cold night! This is unacceptable!
Later that evening when I went to the bathroom to take care of my wound there were hundreds of black (pubic?) hair everywhere in the bathroom: on the toilet lid, toilet seat, on the bathtub, on the sink and on the floor. I felt really disgusted and especially unsafe considering my fresh surgery wound. I cleaned the toilet myself and asked them what was going on. They told us they would check it out but the hair were still there the next morning.
We were absolutely not very happy with all of these cirucmstances, whatever their cause may have been. We kindly asked for a 50% refund but they refused with the reason that such a price would simply be too low for Munich at that time of the year (October Fest), not taking into account the circumstances. We were then offered a 25% discount and all further communication from our side is now ignored.