As this was my first experience with Airbnb, I have not much to build my feedback on. All-in-all, it was a little disappointing. We never met Jekaterina and Reuben, we got a code to get into the flat, but it was okay with us, and everything worked just as they had described in a very informative, detailed email before. Their responses were quick and friendly. The location is great (close to metro stations), and we loved Neukölln, its bars and cafés very much. As for the flat, we were not as satisfied as we thought we will be. Don't be misled by the photos, there is almost no direct light coming into the flat, so it's very dark, even during daytime. The slat for the bed was broken, and there was a mattress way too big on it, so it was not very comfortable to sleep on. The towels were old and smelly, and the level of cleanness did not meet my expectations. I started with a quick cleaning, and everything was fine after that. We concentrated on the beauties of Berlin, and felt awesome during our week there, so our holiday was not ruined by the problems with the flat, however, we were a little disappointed. The price was good though, so we tried not to worry about it too much. All-in-all, it was okay, but could have been better.