Due to poor communication and administration, we got locked out of our room after the 2nd night and we initially booked 3 nights. Check-in took approx. 45 minutes (not pleasant considering we arrived late and were tired and just wanted our room key).
Reservation for 3rd night was rejected (while being approved initially at check-in) 1,5 hours after time official check-out time on the last day, therefore we were asked to pay double price. We did not agree with this seeing as we made our bookings for initial price weeks ahead of time.
Service is key for hospitality as it raises the value and experience. Sadly we did not receive high-quality service.
We would not stay at this hotel again.