Verena answered all questions and was a very helpful host. She was not there to meet us as she is overseas but her lovely cleaner let us in, gave us the keys and showed us the basics. Any questions I had I just asked verena and she was always helpful. Also gave me a little Berlin list for places to eat / bars to go to etc (this was very handy I recommend eating at dudu like she said!). Great apartment, close to public transport and lots of restaurants near by. My family & friends enjoyed their stay!