Unfortunately, we did not have a good experience. I had asked about storing our luggage before checkin and was told that the cleaner would let us in. When we arrived at the agreed upon time, no one opened the door. After waiting an hour outside the door with no response from the hosts, the neighbor across the hall let us in. We left our luggage and went out to eat.
Later, we returned at scheduled checkin time. There was supposed to be a lockbox per the checkin instructions but it was not there. A neighbor let us in the building. We knocked on the door several times. The “cleaner” was inside the apartment but did not let us in. We tried to get in contact with the hosts again but there was no response. We waited an hour over checkin time outside the door as our bags were now inside and we weren’t sure what was happening.
Finally, a disheveled guy, presumably the “cleaner” answered the door. He hadn’t even finished changing the bedsheets. Instead of opening the door earlier and letting us know he was running behind, he chose to not answer. Very odd.
Anyway, the place was dirty - floors, beds, carpet, kitchen. I sent pictures to the hosts and Airbnb Support. I still hadn’t heard back from the hosts all this time. I decided that my family and I would not stay in a dirty apartment. We had to rent another space last minute. I would not recommend this stay.