I've been a customer of Airbnb for many years, never before have I encountered such rude and aggressive hosts. From the instant we arrived they were trying to extract extra cash, from me and my travel partner, for spurious reasons. The elevator to the property did not work, nor did the buzzer, and we were only given one set of keys, this was a terrible inconvenience given my travel partner has poor mobility due to a historical knee injury. The lack of privacy was also a problem - one of the hosts and his dog entered the property while I was asleep, which I thought was very intrusive. His shouting woke me up while I was trying to recover from a long journey. All in all, I have never been more disappointed in the behaviour of a host.