The apartment was a clean, comfortable and pleasant space. The location was convenient just a 2 minute walk to the underground station. The bed was also very comfortable. Unfortunately we didn’t have the best experience with check-in, we didn’t realise the apartment we were booking was part of a commercial operation and when we received our check-in instructions we were instructed to call one of the staff when we arrived in Berlin and provide at least an hours notice of when we would like to check-in as the staff would require at least an hour to get there. Seems fair enough, although we had also been asked for our flight number, and time and location of arrival in advance also. Furthermore we were instructed to “be on time” (difficult to be on time in a new city with unfamiliar public transport etc). When we did arrive in Berlin and called the member of staff to say we would be at the apartment in an hour, he informed us he was meeting another person at a different property and wouldn’t be able to meet us for 1hr45. So we ended up having to wait outside the apartment with our luggage for half an hour on arrival. I found the whole process a lot of admin (messaging flight details etc and calling the staff member - while trying to work out a new cities transport) for little return. Was an overall frustrating experience for a tired traveller. Although endeavouring to be polite and not waste anyone’s time I would assume the paying guests time would be treated as more important than the “host’s” or in this case the staff of the host. The staff member was very polite and apologetic on arrival and we acknowledge it’s not his fault for the way things are run. We were also rather disappointed to learn upon our arrival that it was a public holiday in Germany that day and thus no supermarkets are open - we really thought a host might care to mention this to us as we were unable to purchase any thing from the supermarket. In any case a bottle of milk in the fridge wouldn’t have gone astray in this situation. Other than these 2 things we found the apartment comfortable and enjoyed our stay. The only other thing was loud children running around late at night on the floor above - just to be aware of. Otherwise it was a quiet place to stay. Overall it’s a nice, convenient place to stay but just be aware of these potential difficulties with the check-in process as it did add another element of stress for us in an unfamiliar place.