Worst night of my life. The room had been double booked and another guest had already checked in. The hosts were really unhelpful and disbelieving that they had double booked the flat despite us seeing the other guest's confirmation and we had to contact the Airbnb safety team. As it was too late at night to find any other Airbnb to stay in by the time they believed me, we were left with nowhere to stay for the night in a city we didn't know. The host stopped responding to our messages after a while. Air bnb eventually offered to refund a hotel but as this was after midnight we couldn't find anywhere that would take us and we also couldn't afford to pay for the hotel upfront. When we said we might have no choice but to sleep on the sofa in the same room as the other guest they said we would have to pay back the full cost of the room if we did. Complete madness and a terrible service run by a company that clearly doesn't give a damn about their guests. Avoid at all costs.