The first thing I need to say is that the customer service went beyond what we had expected.
- Yannis was the representative who met us at the penthouse and gave us detailed instructions about the unit and the surrounding areas. He was very patient and his English was excellent. The day of our departure, my daughter forgot her backpack in the penthouse and Yannis went above and beyond to help arrange to get the backpack back to us by personally delivering it to a friend of ours in Berlin. We are so grateful to him. Thank you Yannis so much. You are a very good person!
The Penthouse:
- Clean, extremely spacious living area with lovely large windows.
- The kitchen is new and all the appliances worked very well.
- Heating as excellent. Never were we cold during our December stay.
- New large flatscreen TVs in each of the three bedrooms.
- The location was very good and we walked to all the main attractions in Berlin.
- We loved looking down into the little courtyard