The flat is in an excellent location regarding public transportation, with access to trams, underground and buses. It made our everyday tours very easy. The check-in was also very easy and Monique was always replying pretty fast to my messages. In addition, I was happily surprised to see that the flat is actually larger from what you see in the pictures :-) Also, it is very suitable for families, who need to use a stroller, since it is located on the ground floor. For us, there were only two things we didn't like so much. First, the heating (and the temperature) is somehow controlled remotely and there is a schedule for when the heating is on controlled by some devices on the radiators (not in the bathroom). When I asked Monique about them, we changed the schedule and she was quick to reply. But, this should have been communicated beforehand. I understand that you want to reduce costs, but it would be nice to know before arriving. The second thing was about the washing maching. The door is broken and when we contacted Monique, again she replied fast, she sent someone to show us how to close the broken door. It was a bit frustrating to spend 10 or more minutes, to find the right angle and pressing several times the start button (while pushing the door in different angles) for the door to lock. Again, that should have been communicated beforehand and not let it to be a surprise.