Steve was out of the country when we arrived but arranged for a friend to meet us and hand over the key, he even sent an extra email to him to make sure he did not forget. Check in was easy, the only problem is that the address that is shown for the listing is hidden behind some trees and not visible from the street. The apartment is wonderful and we really enjoyed our time here. We needed parking and there was an issue with which parking space but I am sure it will be sorted out in the future