i stayed here before on a different floor and it was a better experience. this place is a kind of hostel with many rooms on different floors on one building. you pay 5€ extra for bed sheets and towels. they are not charging for city tax anymore.
this time i stayed 5 nights and the radiator did not function properly during the first 3 nights. after me mentioning the problem, someone came and measured the heat in the hallway (not in the room) and than checked the heater in the chamber. he said that the problem might be coming from the neighbour room but couldn't solve the issue and nobody offered a solution. they did not have an extra heater to use. (not even one for that many rooms that they are renting.. ) after 3 nights of cold finally the heater started to work normally..
the communication with people in charge is slow and they are not reactive enough. no fast answers..
starting from the last night there was no toilet paper.(neither in the toilet, nor in the stock) when i came late to the room i saw that some other tenant placed kitchen paper towel in the toilet as a temporary solution.
the last thing is: i think it is better to knock the door of someone before entering his room... (this was a last morning experience)
this place is not expensive and claims to provide basic comfort. but it looks like sometimes it is even hard for them to give simple basic comfort.
hope they will go better soon.