Before the day of check-in one day we received a cancel notification of no reason and they arranged for us at another house and our team had to separate 2 different houses . We can sympathize. But then when we arrived at the location and in trouble about checking in automatically. We texted them a lot and what they do is slowly answered us. We call the phone number they gave but no one caught the machine. No one there help us and we are outside the door 2 hours in the cold and a pile of luggage and luckily there is a guest where they helped us to open the door if not, maybe we will wait there all night. The house is okay, but we are very disappointed in service attitude