My actual stay at the hotel was pleasant, however after leaving and travelling onwards to Amsterdam, I realised I had lost my passport. The hotel confirmed they were in possession of it but then claimed I had damaged the room and refused to ship the passport to me until this was paid. Not only is this illegal but upon request, no evidence was sent of this damage. It took them 2 full days to send any images. When they did, they just sent a picture of a cracked shelf with no evidence at all that it was my room. The hotel held my passport for ransom.