Raffaela is everything you want in a host. Our flight had an one hour delay and she was very flexible. She was also very kind and responsive, quickly helping us when needed. The apartment is very well located, next to bus and S and U train stations, easy to get to from both airports. There are groceries, restaurants and many small stores nearby, in a quiet and safe neighborhood. It is a large and comfortable apartment, and very well furnished. In spite of the cold weather, it was warm inside. We definitely recommend her place and would love to stay there again when we return to Berlin.