Before we got to the initial apartment we booked, the host reached out to inform us that the hot water was not working and said they were working on getting it fixed. We were hopeful that it would be fixed by the end of the day, but unfortunately it was not. The host offered a 30% discount for the first day and to move us to another apartment that had hot water. We accepted this offer and they agreed to move our luggage for us to prevent additional taxi fares on our part. From then, it was smooth sailing. The new apartment was very nice and most importantly had hot water. It was clean, had everything we needed, and was in a great location. Close to the subway, grocery stores, and restaurants. What started off rocky became a pleasant experience. We understand that things happen, but the host was very accommodating in an unfortunate situation and turned it into a positive. We are grateful for that and would definitely book another apartment from this host in the future.