Warning: this is not an Airbnb, it is a hostel disguised as an Airbnb and therefore will not be the Airbnb experience you know and expect.
I took major issue with my stay as it is clear that SmartMents is running a business through Airbnb and is able to get around some very important rules designed to protect its loyal and consistent customers.
My experienced was soured from the start when 12 days before arrival I had asked to shift my dates and did not receive a response until 5 days before arrival at which point they falsely claimed that they held a “strict cancellation” policy when their policy was moderate.
They continued to string out the conversation to the point where they literally forced me, by way of running down the clock, to remain on the same days and upon arrival acted as though nothing was a problem and proceeded with business as usual. Had they actually refunded me the time I had requested, well within their actual policy, upon arrival, I doubt I would be writing such a harsh review. The only reason this isn’t getting 1 Star is because of how close it is to the S Bahn and the free Nespresso.
Worth also mentioning that I was not put into a room that was described, the bed was incredibly uncomfortable and dirty upon arrival and it smelled extremely strongly of mold, I was in room 212.
All this being said, I will be pursuing a full refund for my experience and do not intend to stay at this location again in the future. I highly recommend that this Hostel do business outside of the Airbnb community, and that Airbnb be much more mindful of these types of business taking advantage of its platform.