I am a frequent B&B traveller but this one was the most anonymous, impersonal experiences so far. Before arriving at the place S&M (I don't know the names) wrote a description about how to find the key. This was all very vague and unclear to me and my friend. We have been searching for an hour and finally had to disturb neighbors. We hardly had any information/contact detail/phone number or anything of "S&M". As there was no one answering the phone, in the end their cleaning company helped us out with instructions through the phone. Very unpleasant. The minimum attention one might expect of an Airbnb is a personal welcome.