We had a problem with the water not being available in the apartment due to maintentance for one day and a half and Nora wasn´t aware of it.
She has been very responsive in terms of support and phone answering, but there´s not been a proposal of indemnization nor from the host nor from Air BB.
Being in Berlin for just couple of days, thinking of changing of place (with all the packing and unpacking, moving, repaying the stay and who knows about how many calls we would have had to do to change of place) made us think it was not worth to loose so much time.
We ended up waiking up very early when water was available, and managed otherwise the rest and not staying at home. An economic apology would have been appreciated.
When the issue was solved, the stay has been nice, the place is beautiful and clean.
It's a 5th floor without elevator, so you may consider it if you come with big luggages. I guess it´s the price to have a nice terrace in Berlin.