Making the reservation went very smoothly, Norbert was always very prompt and informative in his replies. Norbert met us at the apartment, showed us everything and gave us some tips re the locality. The apartment itself is exactly as described, everything is easy to use and the bed is particularly comfortable. Norbert has created a great quirky environment with amazing lighting effects, easy to use kitchen bathroom and a really cool style sense, all in all a great home away from home. Norbert was also really helpful during our stay in providing advice on a range of activities. Schöneberg is a great area to stay in, cool cafes, restaurants, shops etc. The apartment is an easy walk from two S Bahn stations, between them these connect to pretty much anywhere in Berlin (one station has intercity trains as well). For us this apartment was a fantastic place to base ourselves, we had a great stay and wouldn't hesitate to book again.