In brief: If you need a reliable check-in and communication (specially if you don't speak German) this might not be the best option for you. Below I explain why. Please note that I'm writing this review from a perspective of someone who has been using air b&b frequently for many years and had only positive experiences, until now. Up to the point of my arrival the communication was good. I received clear directions on how to get to the property from the airport, as well as precise instructions on how to get to the top floor in the building where the takeover of keys was to take place. I was given the mobile numbers of the host and his cleaning lady Maria who (as it was mentioned) only spoke German, and who was going to let me into the property. I was reasonably reassured that things should go smoothly even though the host was obviously not going to be there. Sadly that's not what happened to me on the day: I have texted the host (as promised) when I got into a taxi at the airport so he could let Maria know I was on my way. When I arrived at his front door some 20 minutes later, following his instructions, I found there was nobody there to meet me. Maria was nowhere to be seen. I texted Rainer again but had no answer. I rang him twice, but the automated message said that his number was temporarily unavailable. I also texted Maria, even thought I knew she did not speak English, but had no reply. In desperation I also rang her. She picked up, said something in German and immediately put the phone down on me. I hoped this meant she was on her way up. This was not the case. I stood outside the flat door with my luggage for another 20min but nobody showed up. Finally I heard footsteps, but this was not Maria, but a man who said hello and went into the flat next door. After a few minutes he came out to ask if I was ok. Luckily he was English and I was able to explain to him my situation. He invited me inside his flat so I could wait there for Maria. After another 20 min he suggested that we ask Rainer's neighbour Tekla for help. Luckily she was in and I could ask her to phone Maria. To Tekla's and my surprise Maria demanded that I go downstairs to collect the key. When I did she pointed to Rainer's postbox, put a key in my hand and left. Two hours after I arrived at the property I received from Rainer two messages via air b&b saying he was flying somewhere, got delayed and that meant he could not answer me in time.. Ultimately, I was put by the host in a situation where I had to rely on the kindness of strangers to access the property. Luckily they were both nice,...