Halfway through our stay, Wilken entered the apartment unannounced in order to replace a couch and the dining room table. He also never sent a notification after being in the apartment but left us to figure out that he had been there.
As you can see in the email exchange, he saw nothing wrong his numerous problematic actions.
1) He entered the apartment without prior notification for a non-emergency. He said later that he had called me three times but did not reach me. Since there was no emergency to replace the furniture, there was no reason to enter the apartment.
2) He changed the furniture so that the apartment no longer matched the listing. I booked this specific expensive apartment, because of the size of the dining room table. The new table was much smaller. When I complained, he said that the table needed to be fixed. At no point prior to our arrival nor after our arrival did he notify us that the table needed to be fixed and would be replaced with a much smaller table. At no point did we inform him that the table needed to be fixed. The table seemed to be in great condition for the first days we were allowed to use it. My complaint about the much smaller table was not addressed.
3) Most significantly, he made this group of all women feel unsafe for the remainder of the trip. We knew that our landlord felt he had a right to enter the apartment at any time for any reason without any notification. These concerns were also not taken seriously by him.