Unfortunately I became ill and couldn't take up the apartment. I decided not to cancel the booking in the hope I could stay for at least part of the time, therefore forfeiting my right to a refund. As it happened, I was unable to stay even part of the time. Despite this, Philip was extremely helpful in trying to provide a refund or the opportunity to stay at a later date, even though he had no obligation to do so. I am vey grateful for his patience and understanding, and his respectful communication.