The host contacted us directly after we had landed and made sure that someone was waiting with the keys for the appartment upon our arrival. We were even given teo keys which came very much in handy for us. The appartment was close to the subway station and it was not far away from the Tegel airport. The appartment was at the top of the building and there was no elevator so it could be a bit difficult for a family with smaller children since there are a lot of stairs. The appartment was very clean and practical and suited our needs well. The host was attentive and helpful. We can easily recommend both the appartment and the host.