I put my overall experience at Lana's apartment a five stars although the building experienced some heating problems in late November. After two days of freezing and without hot water (no shower!), Lana organized so that we could stay at a hotel. She was very professional, caring and generous! I couldn't have ask a better host in the situation we were in. Otherwise, I wish the heating had worked because the apartment is beautiful, cozy, clean, and very well located. I would warmly recommend it to anyone!