We arranged and paid for a key box to check in earlier, although we understood the room may not be ready on arrival, we did not expect to be shown the room with other guests used laundry still on the bed. We left at around midday and the room was not ready for us when we got home at 5.30pm. We understand the cleaner did not come as expected but there was absolutely no urgency by the hosts to accommodate us. I had to go out while they had guest over to ask politely for our room to be set up (bed to be made). They made me feel uncomfortable about setting up the room. We were aware of the children, but not their ages. They are very young and very loud. Ultimately our stay was fine and we understand the cleaner was an issue for them, but I am disappointed with their handling of our stay.