WIFI was unusable unless you have a good anti virus and VPN installed on your device as people constantly trying to upload malware once you connect to it. I was told when booking that bike would be allowed to be stored in stairwell on arrival so it would be safe. Staff at reception would not allow it and said it had to be locked up in the street. It was stolen on first night. Staff on multiple occasions unhelpful and did not want to waste time on customer service. Clean and tidy rooms is a plus and the kitchen was handy. Probably wouldn't book again