I had trouble checking-in. I arrived late and was said to have all of the info and I had the telephonenumber which should be open 24/7. Arrived at 00.30, and could not check in, tried the number several times for 2 minuts each time, but no answer. Another guest tried to help me, but we could make the check-yourself-in screen work. He advised me to find another place to stay for the night. On my way I tried the number again and finally someone picked up! And I was checked in by the securityguard. By then I was so tired, stressed out and on the verge of tears over the situation. Being alone in the middel of the night in a foreign city. The room was fine and very clean. But the curtains was of a very thin fabric and in the morning the sun woke you up very early and the room was not noiseproffed in any way. The check-out was a farce. There was noone in the reception, så called the number again and got hold of woman named Alice. She had no information regarding check out. I had to be firm and to demand that we would the key without reprecotions - we had to catch our train for Denmark. She wanted to stay and wait for a collegaue. We left the key-brick in a envelope we found in the reception and left, quiet angry and annyoed. You can do better SmartMents! Get some systems in for check out and in, and please check up on the self-check-in system please.