WARNING - EXTREMELY RUDE, FRAUD: the apartment on the pictures on the 9th floor does nothing to do with reality. It does not come with a balcony with a chair and table which was very important for me since I have asthma and must sit outside. There is just a small space between the roof and window where you can theoretically step out but hardly there is space for two people to stand. If I would go to the court I could prove that it is not a balcony. It felt like a scam. The worst thing ever was Customer Service who was very unfriendly and rude, did not offer any support, alternative room, or late check-in and after two of my calls the customer service agent threatened to call the security. I never experienced that in my entire life. If someone wants to have business in hotel industry, it is imperative to be polite and supportive to your customers. I wanted to complain to the manager but never received contact data. I will anyway talk with my layer and AirBnb Customer Service to see what my options are. For the price it was very expensive for what it is - just a basic room with no balcony. I stayed several times before in Numa & Drift (before Cosi) and was always happy with the service and cleanness but this experience changed everything and I will reconsider if I ever again stay in their establishments.