Ben and Simon, as well as their staff, were all very friendly, helpful and ready to answer questions. As soon as we arrived, we were able to store all of our luggage for no addition cost at the property.
The apartment was very spacious and tastefully decorated. We were greeted with water and a few chocolates, as well as maps and a book listing things to do in Berlin. The apartment was very clean and stocked with kitchen basics like salt, pepper, oil, tea, and coffee as well as laundry soap, shampoo, and body wash.
Simon and Ben made sure to let them know if there was anything else at all that that could do for us. When my parents were having trouble checking into their flight, the woman from the desk came up and went through everything with them again to see if there was anything she could do to help.
Before check out, we were thanked again for staying and were able to store our luggage for the rest of the day until my family needed to head to the airport that evening. That was incredibly helpful since we otherwise would have needed to rent lockers at the Hauptbahnhof!
I highly recommend Ben and Simon if you are looking for a 5 star stay in Berlin.