TERRIBLE EXPERIENCE
As soon I arrived I noticed the kitchen and bathroom were filthy. Cigarette ash on the floor, urine on the toilet, the kitchen had so many insects and food that looked like it’s been there for days. I messaged the host at around 7pm highlighting the issue with the cleanliness as well as the fact the other person in the house (who was not mentioned on the listing) was smoking.
The host seems to think it’s normal to smoke in the house and I’m asking for too much. However, the listing said there was smoking dedicators and nothing about smoking allowed IN the house.
The host came home and he cleaned the kitchen and the bathroom. It took him until 10-11pm to complete the clean.
I raised my concern about the stranger in the house and the fact that my room had no key lock on it.
He told me not to worry and he was a nice guy who’s a software engineer (which he later changed to a refugee from Ukraine when he messaged Airbnb in response to my complain).
He said in order to compensate he will buy drinks and snack the next day and bring them over. The next day he said he couldn’t get the items because everything is closed on Sunday in Berlin (which is not true)
Later on Sunday I realized that the sheets had mens (short black hair) on the sheet. Both me and my partner are two females with long hair + we slept on the blankets.
I raised the issue with the host and asked for fresh sheets. The host said he’s not in Berlin today and will be back tomorrow.
The housemate continued to smoke in the house. And we had no toilet paper supply.
Additionally, majority of the things listed do not match. For example there no living room in the house.
I asked the host if he can provide a fan - he provided a broken fan.
Finally, when I lodged a complaint to Airbnb - the host responded with a complain about myself and my girlfriend saying we were arguing and throwing chairs. This is absolutely not true - if you refer to all my reviews, they’re all positive. And this is so out of character. My girl friend and I are traveling from a long way and we were watching movies in bed on Saturday and on Sunday we took it easy and went to bed at 10pm.
I had taken pictures of the whole house - including all the chairs that he claimed we broke at the same time he lodged the complain. I have taken photos of the state of the house when we got here and a video of the hair on the bed.
I wouldn’t want anyone to go through the same experience as I did. I also spoke to the house mate. The housemate said this is not of a irregular occurrence. The host always has issues with the tents/Airbnb. Additionally, the owner of the house is unaware of the fact that the host hiring out the room.