I dont often write negative reviews for Airbnb, since normally most small inconveniences are overshadowed by positive experiences.
However, that is not the case with regarding my stay in this apartment.
I was greeted by a woman named Svetlana who didn't speak a word of English or German... only Russian. That made asking any questions about the apartment, extra towels, etc. completely impossible.
Alex (who doesn't live in Berlin, but in Moscow) was always extremely quick to respond to any questions I had though, which made up for Svetlana not being able to explain anything to me.
The sheets are extremely old, ragged, and scratchy. (More on the sheets later) The mattress for the bed is also very uncomfortable. In the week I stayed in this apartment, I didn't sleep one night without waking in the morning with back pain.
The street is quite busy, even late into the night, which made earplugs a necessity.
The rest of the apartment was very clean and tidy.
Svetlana arrived for the check out at the agreed upon time, however I had just gotten out of the shower. My partner answered the door and tried to ask her for 2 minutes so I could get dressed, which she didn't understand. "Nicht Deutsch sprechen," she said, and just walked into the apartment with me still undressed, and started taking the sheets off of the bed.
Here is the worst part: I watched her put the sheets into the washing machine in the kitchenette, pour in some fabric softener, and press start. No washing detergent. Just fabric softener.
I am disgusted, since the same sheets I just spend a week sleeping on had obviously been washing in the same manner.
The €100 in service and cleaning fees is obviously a rip off. The cost per night was fair.
Would not stay here again, and would not recommend it for a friend.