The apartment in itself is fairly nice, in a good area.
The apartment was however not properly cleaned when we arrived (in the middle of the night). There was a lot of sand and dust on the floors, spots on sheets and sofa, old coffee bag in the coffee machine, broken wineglass on top of the fridge etc. Also sheets were missing for one person, so one of us had to sleep without bed linen the first night.
We contacted the co-host directly in the night when we saw this, he sent a cleaner to the apartment while we were out the next day. When we returned to the apartment, parts of the apartment were cleaned, but there was still a lot of dust and sand on the floors.
The apartment unfortunately did not meet our expectations, partly because of the cleaning and missing sheets, but also because the ad said there would be ”4 double beds”. We had booked for 8 persons, but one of the ”double” beds was narrower than the others, and a bit difficult to accommodate 2 persons (who are not a couple). We claimed the improper cleaning and the missing sheets to the co-host directly in the night, and received the sheets the next day. The ad on airbnb says ”Luxury apartment”, but we didn’t quite experience this.
Our flight to Berlin was delayed for 3 hours, so the co-host kindly sent a worker to open up for us when we finally arrived around 00:30. We wouldn’t have gotten in the apartment otherwise, as the key service is open only until 23:30. The main host however demanded an extra fee for opening up for us at this time, after we had claimed the cleaning and the sheet issues.
As we experienced the apartment not clean still after the cleaner had visited the apartment the day after our arrival, and as the sheets for 1 person were missing during the first night, we made an official claim to the main host, and requested a part of the rental cost to be paid back. The host was unresponsive, so we had to contact airbnb to settle the issue. The host then made a claim of his own towards us, pursuing an extra fee for opening up the apartment at 00:30, and claimed we had ”searched for dirt” (which really was not hard to find at all).
The co-host who was mainly in charge during our stay initially tried his best to fix the situation and welcome us, but it seemed they had an issue with the cleaner not doing his/her job.
The apartment was fairly nice in a very good area, but the problems we experienced with the cleaning, the missing sheets and the unresponsive main host, made the total experience unfortunately negative. The airnbn settler finally reached a solution for the claims between us and the host.