Check-in was simple.
The place was clean and it was nice to have the complimentary drinks and snacks. The biggest issue was the smell. The room had a strong musky/mouldy smell which was in the hallways as well. They were clearly aware of this because I arrived to my windows open (in December). I had to leave them open throughout my stay.
On the day of checkout, I needed to run a quick errand and while I was out, I realized I would probably not make it back by the 11AM checkout time. I sent them a message asking for 20-30 mins extra just so I don’t get locked out. They refused. I explained my case and told that I probably only needed 5-10 mins just so I could get in, grab my stuff and leave and they still refused. This was very frustrating as I had to run to make it in my room by 10:59 otherwise I would have been locked out. Very inconsiderate.