Ella is very flexible and considerate. I felt very comfortable staying here, and she gave suggestions for local places which was a plus. Her English is perfect, so don't worry about that if it's your only language. The location is very walkable with a Tram to the main station only 1-2 mins away, and good food spots within a 5 min walk. (Try the Döner from Don Kebab, you owe it to yourself)