DO NOT STAY HERE
I wish I could give 0 stars. The only positive outcome that I had staying in this flat for 2 months was a place to sleep and that I was able to do Anmeldung. There is black mold growing in the apartment as there is no ventilation system. The upstairs neighbor had consistently harassed me throughout my stay at least 3 times a week coming to the flat multiple times in the middle of the night ringing the doorbell 10 times at 3 am and even one time waiting by my door in the night for me to leave the flat and standing there recording me with her phone. I felt so unsafe and the host DOES NOT ANSWER MESSAGES. The neighbor stalking and harassing me got so bad I had to go to try to file a police report therefore I made the host aware of this and they ignored my messages as they did with 90% of them. If you’re trying to move to Berlin the convince of this location is absolutely awful and there is a ton of construction happening in the area. Some of the amenities were broken, the freezer in the fridge was frozen over and it would leak out leaving all my food wet and ruining it. The air is so moist and disgusting that I left my strawberries out for one night on the counter and they grew a massive amount of black mold on them (this can’t be safe to breath in). The door is a smart lock therefore you don’t have keys you just have a code. One morning I stepped out to get groceries and when I returned I typed in the correct code, the door said “unlocked” but it wouldn’t open. The door was broken and I was locked out of the apartment. My host would not answer so I sat in the hallway and called Airbnb customer support the process of them “helping me” was close to 2 HOURS and there solution as we had to wait for the host to answer collectively was to “go wait in a coffee shop” I work from home and this was incredibly inconvenient to my work schedule. When the host finally answered they just said “take the batteries out of the door and put them back in”. The rest of my stay the door would continuously brake. I would have to fix my door before entering the flat which was absolutely ridiculous.
I’m grateful I had a place to stay and am not usually one to complain but this flat has so many issues I don’t think anyone should have to go through what I did.