Lack of communication on day of and during arrival made our arrival stressful and very disappointing. Host had asked that I text her about our arrival. I did so at 7am the day of arrival. Silence (not even a text/email saying they’d received our messages sent by text and Airbnb app) all day, no info provided about how we would access the apartment until 23 minutes before check-in. Then, while checking in, I was texting with host or employee of host who simply stopped responding when I wrote that we could not find the right apartment. Three HOURS later, another person responded stating that their roommate had been helping them and apologized that they had not been of more help. One day into the stay, the internet went out and host did not reply until two days later stating only that they never had a problem with the internet before. How unhelpful!