We stayed in two apartments in the same building owned by the same host. The apartments are in a good location, are nicely decorated, well furnished, and were clean. There was a bad smell of sewage coming from the shower and it did not drain properly, but the stay would not have been bad if it weren’t for a terrible experience on our last night. The locks for the street entrance and apartment entrances are old and did not work easily. We were coming home at 1 AM after dinner and drinks to get ready to go to a Berlin nightclub, the planned highlight of our visit. The key broke off in the lock and we could not get into the apartment. We tried many times over several hours to contact the host through phone, AirBnB messages and iPhone messages. Her phone was turned off as confirmed by a local who also tried to contact the host on our behalf. We called the building maintenance emergency number which we had to find for ourselves and they would not fix a broken lock. We spoke with police and they would not help since there was no crime. Our train for Prague left the next morning at 8:00 AM and all our belongings were in the apartment. If we waited until the next morning to see if the host would reply to our emergency, we would miss our train. We had no choice but to ask a local on the street to help us call a locksmith. We paid Euro 375 to fix the host’s broken lock after paying almost $1500 to stay 5 nights. She got a brand new lock on her door. We were locked out of the apartment from 1 AM to 4 AM. We did not get to go to a Berlin night club. And now the host is ignoring our requests for reimbursement. A host should have locks in good working condition. A host should be reachable in an emergency. A host should pay for any repairs that are required, especially for basic safety and accessibility. Stephanie has done none of these things and that is why we are leaving a 1 star review for our stay in her Berlin AirBnBs.