Betty and Stefan seem like nice people, I met Betty when I checked in and my key didn't work. There was no toilet paper in the bathroom and the handsoap dispenser was broken. Also no body soap was provided, only a travel size bottle of shampoo. When I contacted the host, TP was promptly provided in front of my door, however I later found out that the unit was entered without prior notice. It was fine, but it would've been nice to know beforehand.