It surprised us how well Me Hien organised all this. She was there on our arrival and explained everything. You can't go with your shoes around the apartment. She will give you flip flops instead. I have never seen such a clean flat. I believe she comes there everyday to ensure that everything is fresh and nice. I got anwsers in rapid speed whenever I have any questions. You can leave your luggage there and a camera will watch your stuff. It was really one of my best experiences on airbnb. I recommand it to everyone :))