The host needs to clarify their parking situation on their listing. The listing’s statement about parking and its location were the main reason we booked this apartment.
The listing states, “Paid parking garage on premises.” When we arrived, we found that we could not get into the parking. We contacted the host and then we were told that the parking needed to be arranged ahead of time and that it is subject to availability. Nothing on their listing indicates that you must contact the host ahead of time to arrange for parking or that the parking is subject to availability.
The host told us that there were still available parking spots. They gave us a pin code to access the parking garage controller in their lock box. However, there was no controller in their lock box for controllers. We went through that process three different times, over a two hour period, before they ultimately told us that there actually weren’t anymore available parking spots. So we had to find an alternate parking location.
The immediate area is not suitable for overnight parking. We were not familiar with Berlin and places to park. The host recommended a parking garage 20 minutes walking distance from the apartment that we ended using.
Other than that, the apartment was clean and spacious. The staff were responsive and helpful even though our parking issue did not have positive resolution.