Ursula was very welcoming and friendly in her emails. We didn't meet her since she was on vacation but she made sure that we had all the information we needed and had a friend meet us with the keys. The apartment was super clean and comfortable. It was in a fun location, as there were lots of restaurants and bars within a short walking distance. The apartment was also really close to a train station, making it really easy to get all around the city. I would definitely stay there again and recommend it to others!