Good:
-location
-amenities
-price
-Eugen restocked our toilet paper when we finished the first roll
Bad:
-Wi-Fi **
-unresponsiveness from host*
Any Airbnb place needs to have strong enough wifi to do a simple phone search to plan your itinerary for the next day. This place failed to do that and the owner failed to effectively communicate with us to find a solution. We are disappointed.
The first day we could not log on to the Wi-Fi because the router name and password were not listed correctly (completely wrong router name and password - check under the modem for correct login). This was nerve wracking when we arrived at 10:30 pm and had no way to communicate with Eugen - we called via a local restaurant’s phone and luckily someone responded.
Our last two days, the Wi-Fi stopped working. This is very inconvenient, especially for folks that can only access the internet via Wi-Fi. Our phones said we were well connected, but couldn’t load a single Google search. We notified Eugen promptly around 8:30 pm (from the metro’s wifi) and woke up to a response the following morning asking when we were leaving the next day - completely ignoring our issue. We followed up by asking about the Wi-Fi again, and got a response saying nothing was changed and asked about what modem lights were on. Once we quickly responded to Eugen’s question, we did not hear a response and had to message Eugen again at 10:30 pm. Eugen only responded the next day…AFTER we had left (basically saying how they don’t see any internet issues).
The Wi-Fi and poor communication with the host severely dampened our otherwise positive experience at this Airbnb. I hope future guests don’t run into the same issues we experienced.