Hi travelers! Here is my experience with the host during my weekend in a Berlin. I kindly ask you to read until the end for having a better picture.
First of all, quick comment regarding the apartment which is essential and in the center of Berlin. Good position.
Now let’s move to my personal experience with the host and Airbnb.
I booked the apartm 2 weeks before my arrival and after a quick booking and confirmation I decided to send straight a message to the host as I do all the times. After 3 days I didn’t receive any reply I decided to involve Airbnb for support. It took 2 days but they were not able to get in contact with the host who replied to my message 2 days before arrival, just after Airbnb assistant called me apologizing for the inconvenient. I decided to keep the booking because of short time to find another place and on Friday I arrived at 20,00 at the apartment and I followed the instructions the host gave me. Unfortunately the keys were not in the place they should have been. I’ve called the host several times, no reply. Messages on the application, still no replies. I called also Airbnb and they were helping me but for the second time they were not able to reach him as well. The host replied 2h after, he came at the apartment and I step into it around 23,00. Also, I had to move far away to find a place for dinner because at that time most of the kitchens were closed.
After my staying, I’ve involved Airbnb in order to discuss with the host for partial refund due to the inconvenient but the host didn’t agree on that.
As you can understand, after such experience I would not recommend this apartment to anybody because of the lack of care towards the guest.