I thought the space was nice and all the reviews of the host were super great—but after the reservation was booked, she informed me that her friend was subbing for her.
I felt uncomfortable because this friend didn’t have any verification or reviews.
I was under the impression that this air bnb might have been hosting multiple tenants. But instead it was just me and this stranger in a house far in the suburbs of Berlin.
I asked for a refund and was denied it.
Pretty bad communication of the hosts part, not stating what dates she’ll be gone or at least listing who her co-host is going to be.
The host got defensive as to why I felt so uncomfortable about staying with someone that was unverified and claimed that this person was trustworthy. It doesn’t matter to me if the host finds the person trustworthy, it matters when multiple guests can validate that the host is trustworthy.
Did not get my money back. Feel really invalidated as to why I felt unsafe. And since this doesn’t happen to often, I feel like I’ll be one of the few guests who had this shit experience.