The apartment was so clean and tidy, it was nice and warm for the time of the year and was within 3mins walking distance from moritzplatz.
The lady at reception was very helpful and friendly and we got to check in a lot earlier than expected which was great.
The only downside for us was the TV in the bedroom didn't work, after a long day out exploring we just wanted to chill with Netflix or YouTube but we couldn't get the TV to work. also apart from the message we got when we booked Ifound the communication to be poor. I asked on three occasions in the run up to our trip about keys/check in and but my questions were ignored, the response times were way more than an hour as advertised and even on the day of our trip, we had landed in Berlin and there was still no info regarding check in despite saying 24hrs previously we would receive them.
my partner is a big coffee drinker and there were only 2 coffee pods left for use which he thoughtwas a bit poor but understand it is an added bonus.
overall cleanliness, warmth and location were 100% but communication could be greatly improved.