Lisa's apartment was wonderful. It was very easy to communicate with her before and during the trip. She arranged for her boyfriend Tom to greet us on arrival because we ended up being later than expected and he made sure we got settled in. Overall the apartment was very cozy and beautifully decorated and located in the best neighbourhood with tons to do. There was everything you could need for a comfortable stay. My boyfriend and I especially loved Lisa's box of suggestions for bars/restaurants/cafés in the area. We tried a few and loved them. She also provides lots of pamphlets for different tours etc. in Berlin. I would definitely stay here again and will recommend it to friends and family traveling to Berlin.