The situation of the apartment is good and its description is quite adjusted to reality. The apartment has, however, an important problem: the owner does not live in Berlin and he is not able to pay attention to what happens in the apartment. We had a problem, since the description of the apartment included two TV sets and one DVD player but there was only one TV set and the DVD player was out of order. We needed the DVD player and we had written the owner beforehand to make sure the description was OK. As a matter of fact, the owner even didn't know if there was or not a DVD player. He didn't make any effort to get a DVD player (he could have sent his collaborator, for example). Later on, he sent us a reimbursement but it was not a matter of the money: the problem is that we needed something we didn't have.
Apart from that, the entrance and exit policy is not flexible: it is in charge of the collaborator of the owner, as is explained in other evaluations.