A clean place with really disappointing Service.
I do not think I ever gave a bad review on AirBnB, maybe a 4 star but never below that and I have been using the platform for years. So it goes to show that I have to rate this at a "2 out of 5".
First, of all, the apartment was clean, everything I could have needed was there, even though the kitchen was a little small and maybe the stairsteps a little small for me as a tall guy. Also, you do hear everyone walking by the apartment as it is on the ground floor and hear every car, but I got used to it after the first day.
Location-wise, not the best spot in my eyes as you either had to walk to the bus for 10 Minutes which would take another while to get you to the Zoo, or walk to the underground in the other direction. But all in all, still be a 4 out of 5 if it was not for the really horrible check-in process and the incompetent Support!
We got an E-Mail stating that we would be latest receiving any check-in Information 3 days prior to our arrival, guess what... that never came! When I, a little uncertain called the phone number in the profile an annoyed woman told me that she is not responsible and is not able to help me other than by giving me another number. Exactly what I needed at that moment, standing in Berlin, not sure how to actually check-in. Also to top it off, the check-in was supposed to be around 15:00, but our host did not show up before 16:00 in the end.
To sum it up, would I book with these guys again? NEVER! The price does not match the service.