Negative: Clean my things in the room because they didn't update my reservation. And they told me the reason is I use different names on Airbnb and passport so that they can't find it. But I told them this important information twice and they also said : yesyes, don't worry about it, we rememed you use different names. Also they opened my backpack for put my things in when they clean my things. After this, they didn't say sorry to me but just said: Because you use different names! And we can not find it!
I am confused about all things.
Positive: quick Check-in and check out.