On arrival at the apartment, we identified the TV wouldn’t work. The on-site support person explained that a part was missing from the TV. She needed help in resolving the issue. She said that she had tried contacting several people, including the host, to obtain help between 4..45 and 5.30pm but couldn’t reach anyone despite a promoted feature of the property being a 24 hour support line. At 3.30am the next morning we discovered the toilet was leaking and the bathroom floor was drenched. Having learned from our experience that the support line was unreliable, we contacted the host just after 6.30am who responded a few hours later. We relayed these issues and another to him, being that the bedroom curtain did not cover the window, therefore compromising our security and privacy. We requested compensation for 1 day’s accommodation and relocation to another apartment. We were granted both requests but the new accommodation arrangements did not become operative until 11 am the day after our arrival. We therefore wasted around 8 hours of our stay in sorting out these issues. The apartment we were moved into was better though the bathroom ceiling contained mould and the carpet was stained. The carpet in the first apartment was also stained.