You’re better off booking directly on their site. I didn’t actually get to stay there. I had an issue where I couldn’t make it for my booking and I messaged them through Airbnb. No one responded for 1 week! When it was closer to my reservation date, I decided to just call them in Germany. The rep was not helpful at all & kept trying to make it seem like it’s my fault that *they* have an Airbnb listing that they apparently do not monitor. I was told to email, and I did that as well.
Granted, I did have a non-refundable booking, but I was also trying to figure out my options (one being changing the booking to another date. However, the fact that no one responded for a week and that I only spoke to someone close to my reservation time, it was a very tight window. They didn’t seem too concerned about that either. After the call, they basically told me to contact Airbnb because it’s their problem. I did, and Airbnb just ended up contacting them back. In the end, I got no refund and no rescheduled date. As I said, if you’re going to book with them, book direct in order to avoid these weird issues.