This is by far my worst experience on airbnb. I do not know where to start from. First, there was a problem with check in. The host canceled check in one hour before I was to enter the apartment due to the mess left by previous guest. Check in was rescheduled for two hours later. When I asked if is it possible to move it 2 more hours later because I had to rearrange everything, the host was very rude and said that it is absolutely unacceptable to enter when it suits me. Ok, I did not had any other options but to accept his time. When I arrived, I was shocked. Apartment is on the ground floor (if I had known this I would not have booked it). Ground floor is not stated in the listing at airbnb. When I asked why, I received an answer that it says that there are no stairs to climb and that means ground floor. I got over it, but then I was informed that the TV doesn’t work and that extra linens and towels are not available at the moment and all of this will be fixed at some point. Soon after that i have discovered dirty dishes in the cupboard. I report that to the host and received the answer that they didn’t have time to clean up because the previous guest had just come out and left the apartment in poor condition. I am pregnant and this was very disturbing for me. If they did not clean dishes what can I expect about disinfecting surfaces for COVID-19!!! But this is not the end of horror. Walking around apartment I stepped on big piece of glass and cut myself. I reported this to the host who was shocked. They apologized and agreed to reduce the price of accommodation because of everything. However, after some time they sent me a message saying they will not refund anything because all of this is not that bad and that they do not believe me that I cut myself. This was very rude and stressful for me. I ended up crying and have to take a day off from work.
Please, if you have choice, do not rent this place. The hosts also have a list of all the things guests are supposed to for check out, like clean all the dishes, take all the garbage out, clean the fridge, fold the towels as they want it, but they also charge 60 EUR for the cleaning fee which makes no sense. They harass guests with their attitude, manipulation and rudeness. I have never experienced in my life.