The apartment is managed by a whole structure/office which manages many many other accommodation in Berlin. This means that the processes are in place and you have no say about them. It is like public service: you wake up one morning with no running water - you call. You are said « we sent an email yesterday about this », which email was actually never received. The description of the apartment mentions « soap » is provided - you make a small remark about it, you get « No soap provided. Ask RbnB about that » and I can go on & on with similar details which pile up to spoil the stay. It’s rather a pity because the apartment is fairly good, quite and specious. It deserves a much better service….