Good large open plan apartment, clean and wonderfully located very close to the Metro in Prenzlauer Berg. Easy checkin and out.
Impersonal management. Bathroom sink plug not removable leading to efforts to contact the host and management company. Three WhatsApp messages and 4 unanswered calls later, the next day, someone from the management company says the sink can’t be fixed during our stay. Apparently the management company “don’t work weekends”.
Asked for a double not single duvet and told double duvets are “not available in Germany”. Nonsense of course.
Apartment has a odour of damp. Needs to be addressed.
Boilerplate, seemingly automated, emails through AirB&B throughout, welcoming us then specifying 11am checkout, then thanking us and asking for 5 stars.
Not terrible by any means, just a bit impersonal and shambolic. All could be fixed with a bit of extra attention.