The flat itself was nice, but if you need anything from this host don't expect to get it! I accidentally put only one person was staying in the flat so we were only given one towel. I messaged asking for another and was told no problem they would bring it the next day. The next day they never showed up during the day so I asked when they were coming they said 930pm. I waited until 11:30, messaging them a few times as we wanted to go to bed, they just never responded and never showed. The next day I was sent a message where I was told I could go pick up the towel from somewhere and that this was all my own fault for not putting the correct number of people. I know this was my fault, but they should have never told me they would come and then just stop responding leaving us waiting for hours. They were very unprofessional and rude.