I encourage anyone considering booking this property to read my review.
We arrived in Berlin at around 11:30am on Friday morning, we started making our way to the apartment to drop our bags, or to rest if the room was ready as we’d been awake early to catch our flight.
When we got to the Apartament we buzzed to get in but didn’t get a response. Thats ok, we thought, we can get some food nearby and wait for a reply from Duc. After calling only to have it go straight through to voicemail we left a text message...
...4 hours go by, we’ve now been sitting in a coffee shop with all our luggage waiting for a phone call or a text, yet we get none. I decided to add the number to WhatsApp to see the “last seen” to try and making sense of what’s going on. Upon adding the number and trying to communicate I get a reply that says “sorry I’m not in Germany you need to call this number”. I call the number and finally get through to someone who is taking care of the Airbnb. We arrive at the Airbnb tired and annoyed only to be told the room we had booked hadn’t been cleaned and then got asked if we’d like to stay in another room. We refused to change room as we booked this one for that very reason. We get in and our host presents us with a form to fill in and tells us that we need to pay a €9 city tax(I couldn’t believe the audacity). We refuse to pay given the fact we had to wait 5 hours without communication to arrive to a room which hadn’t been cleaned for our arrival. Bearing in mind we arrive an entire 90 minutes, after the scheduled arrival time.
I’d never write an unfair review and I understand that this could be an isolated incident, but knowing you’re going to be out of the country and that the supplied contact number won’t work, is quite frankly unacceptable. The cherry on top was the fact our room hadn’t even been cleaned. Aside from that, the location was great and what you see in the pictures is what you get. Just a shame the communication and cleanliness let it down. can’t say I’ll be returning.