Vinci was friendly and helpful when I arrived - showing me the apartment and how everything worked and even bringing me an apple power adapter for european sockets when i realized I had forgot mine. During my stay she was available if I emailed, but I really enjoyed the privacy I had. The apartment itself is really incredible. It was great to have friends visit and still great when i had it all to myself. The vibe is just really great. And so is the neighbourhood. I loved walking along the canal and how easy it was to get around to other places.