This was my moms and mine first stay with airbnb. However as I am writing this, we have stayed at 4 locations via airbnb.
Gili was one of the best hosts we have had. Gili met us at a public location one we arrived in Berlin, and helped carry out luggage to the apartment and up the stairs. He spent about an hour with us, assisting us in planning our days and transportation routes. He was always available to us and responded promptly.
The apartment looks exactly like the pictures and the bed is quite cozy ad comfy, as advertised!
Recommendations: get the Berlin Welcome Card! It's saved us time and money