Never had we encountered a kinder host, such as Hans' wife, Ute. She answers enquiries over AirBNB in nanoseconds. She was the one who had actually told me about a storm that happened 2 days prior to our arrival that wrecked havoc on local & international trains arriving in Berlin. She worked with her property manager, Ilona, to get me information regarding our train's arrival status. On top of all that, the place was clean & looked exactly as advertised. We did anger Ilona a bit, because we arrived later than what I had originally told her we would (understandably so). She must think I'm a complete idiot, too, because we had asked her help in getting a taxi during our departure from Berlin. I had given her the wrong time, initially. Oy! So, lesson learned for this traveler: avoid your host's or her representative's wrath by adhering to the correct time. LOL! All in all, Ute and Hans' apartment was a great place to call our temporary home during our very short trip to Berlin.