The receptionist at check in was wonderful and helped us relocate to another room when the originally booked room wasn't what we were expecting. However, there is not airconditioning and it was incredibly incredibly hot - outside it was 20 degrees while inside it was humid and almost 30 degrees. The room itself was very clean and the kitchen was great. Also, the receptionist with whom we checked in originally turned out to be a lucky encounter as in all our going in and out we never saw a receptionist again. This then was also the case during checkout, where we had to call a separate number to ask what we should do. There was then also not a space where we could leave our luggage, meaning we had to drag around 3 heavy bags for 4 hours before our train. It is definitely not a 24-hour reception, as we only saw a receptionist once. Again, the room was great but I'd only stay there again if the AC and reception issues were fixed.