Initial blip as we arrived earlier than expected, no keys, no cleaner and no emergency keys. Michele, however, turned up soon after full of apologies and helped us to settle in, making a couple of phone calls on our behalf. The apartment is spacious, well-equipped, clean and comfortable although the weather was extremely hot and no air-con - not even a fan! We sweltered each night in 30+ degrees. The Berlin transport system is chaotic. I know my way around the city fairly well but the disruption to U Bahn/S Bahn, Bus and Bahn services are making the city a bit of a joke. We have always held a special place in our hearts for this city but I think this may be our final visit sadly. Thanks Michele.