I was so upset by this visit.
First of all, thank goodness I took a screenshot of their wifi name and password because I was traveling with no cell service and they provided the wrong code to get in. (“It changed,” they told me later. “Sometimes apps don’t work.”) They had listed an emergency number, so I messaged that person. I didn’t get a response for two hours (they provided another wrong code anyways). Fortunately I did get a repose sooner on AirBnb messaging, which I tried when the phone number wasn’t helping.
The key that they provided was very difficult to use. They left directions on how to press the button but the handles were extremely hard to get open, both for the unit and the outdoor area with the washing machine.
The host had a picture indicating that the washing machine was also a dryer (part of why I chose this place because I had to do my laundry). I started my load and then saw a note “no dryer” (but it was clearly the same machine from the Airbnb picture). The host then told me via messaging they deactivated the dryer which meant I’d be airdrying my laundry the night before my flight in the cold. I knew that my clothes would still be damp but what I didn’t expect was for my brand new $150 jeans to get stolen off the drying rack, which was in a private area in the center of the complex. I messaged Jan about it and received no response.
This was easily the worst customer service of any Airbnb I’ve ever stayed in. It really sucks to have my stuff stolen on top of the other issues. I try to be careful with money, so I’m really sad.