We were in Berlin during a heatwave. Our room had no ac and the attendant at the desk at night was not helpful and could not even find us a fan. We had one fan between two rooms and during the night we opened the windows and got bit by mosquitos all night. In the morning we were visited by two honey bees. Please accommodate your guests with a fan in each room at least during a heatwave.
Since we arrived a half our before check-in time we decided to get small amount of groceries, when I asked the desk attendant some questions about what was in the kitchen (like pots and pans) he was really rude and seemed annoyed, if he didn’t know he could just say he didn’t know.
The building may look charming from the outside but the rooms are actually in the building next door and the narrow spiral staircase are the ONLY way up to the rooms. They are no joke, going up the stairs with luggage was brutal for me. Biggest joke was that there’s an elevator that the guests are forbidden from using.