Tom is beyond kind and helpful. Prior our arrival I received information about basically everything we may need - transportation, places to eat in the neighborhood, house rules, etc. The hosts were very flexible and we were able to check in very early in the morning. Tom was also very understanding when my colleagues flight got cancelled so we needed to delay the check out with very short notice. The apartment was spotless clean and very comfortable. We were 3 people, there was plenty of space and everything we needed.