The apartment itself was nice, clean but the location can be a bit noisy. Also every time a neighbor closes their door you hear a loud bang since the doors are loud when you close them so I did not sleep well during the night hearing loud bangs. We checked out earlier than planned and per the cancellation policy would receive a refund for the nights that we didn’t stay. I messaged the Airbnb host and returned our keys to their employee and the host said since we didn’t click the cancel button on Airbnb we are not able to receive our refund even though their employee knew about us checking out early and said he would talk to the manager.