This was a nice two bedroom apartment in the beautiful area Prenzlauer Berg. The kitchen and living room was combined and this was where we spent most of our time. The beds were comfortable, the shower worked well, the kitchen had everything you needed (except possibly a micro wave). Well functioning wi-fi and a supermarket (Rewe) close by. Many restaurants and cafes in the area. Close to the underground and trams. Although the apartment is on a big street it was very quiet inside. The apartment was clean and well kept. Not suitable for elederly or disabled though - you have to walk four stairs and there is no elevator. Good exercise after too many German sausages!
We never met Francesca who was away, but she was accessible on mail and always very helpful. Her friend Maria let us in and showed us where the supermarket was and how to operate the gas stovetop.
All in all a very nice place in Berlin.