Leona had been responsive to questions and proactive in making sure that we had a smooth check in especially when our flight was delayed and check in time was later than planned. Gareth welcomed us and made sure we had everything we needed. Both were friendly but non intrusive. The place was charming and had character that sets it apart from your usual airbnb. It was accessible to the train station and shops and there was a cute 24 hour bakery downstairs.