On the whole the apartment was very spacious, clean, in a prime location of the city - just a short walk away from a U-Bahn station - and communication with Arno was mostly as expected. However, we were disappointed to find out that the freezer didn’t work and the oven was extremely difficult to use; so much so that we didn’t use it for the entire stay. If we were informed of these issues prior to our trip, then we wouldn’t have been so frustrated - especially as we had bought food which required these appliances and communication was completely lost through the oven issue. Despite this, we were pleased when Arno figured out a solution, although this came a bit too late. Overall, aside from these issues, we had a lovely stay.