I understand that your policy is very strict and that you worked with me. However, you guys could have worked with me with my issues and refunded me the rest of the days we did’nt use the room. Instead, you refunded $41, half of the last night. If you guys are compassionate enough, and know the right thing to do, you would have refunded me when i asked and begged you to. But it’s fine things happened, your linens were so dirty and no one from the front desk told us that there were already 2 people checked into the room we checked in so we ended up using their bed. When we accidentally saw their luggages in the drawers, thats when we knew someone was there so we switched to the top bunk bed and noticed the dirty linens and my friends and I immediately decided to go to another hostel where its cleaner. I asked them through email and they said that we could get 50% off initially. Today, February 19, when I emailed them again about my refund, they said that they were only refunding half of the last day of my original booking, ended up getting a refund of $41.
Mike