The property itself is acceptable, but we did not appreciate the hosts’ communication. Our flight was delayed and I apologised profusely for the hour difference for check in. The keys are left with the neighbour who didn’t make himself clear to be the neighbour at first but left my sister and I confused. He gruffly handed over the keys and walked away. We then proceeded to have a lot of trouble with unlocking the door (which I know other reviews have experienced) and when I rang the host it was like I had irritated the caller. She agitatedly told me to ‘turn the key’ which we had been doing and eventually we figured out ourselves that you must strongly pull the door towards you as you unlock it.
I left a nice message as we entered the apartment saying that we liked the apartment, no response.
For checkout we realised we had misplaced an umbrella so left 20 euro to apologise. I contacted the host to let them know. A while later I received the curt message ‘where is the money’. I found this rude and brash. I hoped for a message of thanks or at least acceptance. We then were contacted that a bucket had gone missing from the bathroom. I replied that we never took anything out of the bathroom and wasn’t sure what they were referring too. Again, no response. I have stayed in countless Airbnb’s and never expect the hosts to be personable. But I do not expect hostility.