It was always easy to communicate with Jonathan. Before our stay he was kind enough to do little arrangements to make the flat more family friendly and during our stay he reacted promptly to our feedback. Description and pictures are very accurate. There are lot of stairs and flat could have been more tidy (we were travelling with baby who's crawling on the floors), but all in all we thought that flat was good value for the money and suited quite well to family like us. No surprises. This flat would be perfect when travelling with group of friends!