couldn’t ask for more friendly staff! my travel plans got all shook up, and i was giving inconsistent signals to reception about my check-in. they adapted quickly and didn’t make me feel guilty about it at all! reception staff was warm and kind, gave a little walk through of the hotel, pointed out everything i might have needed, and encouraged me to reach out if i needed any further direction. consistent and proactive communication via the app. the room is large, has a nice high-up view, and they provide towels and a mini fridge - woohoo!! not sure what the other reviews mean about noise - i had zero issues on that front. completely quiet throughout the day and night. well located, just a few blocks from a subway station and some restaurants. i would love to stay here again next time im in berlin!