As a rule I usually do not leave negative reviews because most negative experiences are based more on personal preferences. I do leave negative reviews when other people need to know about a problem. This is one of those situations. My daughter and I booked a stay for 16 days with Dorothee while waiting for our apartment to become available. We are new to Berlin and not traveling but moving here. We both started school and were busy with the matters of getting settled here when we both became ill with a respiratory infection that seemed to be afflicting everyone in the subway. My daughter uses incontinence garments and one night her garment leaked while we were both ill. I was unaware of this and the next evening, the problem went undetected by me but not our hosts, I was getting reading to go to sleep after a long day of sitting at the doctor and chasing down matters necessary for our move here when my hosts alerted me to my daughter's accident. I was embarrassed and apologetic and eager to resolve the problem. I had no time to investigate it. I told them I would pay for cleaning it. They insisted that this sofa sleeper could not be cleaned and was a designer made and they insisted that I replace it. I said I would do what needed to be done to solve the problem but within reason. We have a language barrier but they seemed to only hear that I would pay for the solution. Now even with a language barrier, their solution was clearly taking advantage of me because any reasonable person and business person would not insist on a sofa bed costing 1700 euros. This sofa bed is cute but used and already had some small damage from previous use. I found out later upon inspection that the mattress has a zipper attachment and easily detaches from the cover and frame and the mattress itself is an easy to clean synthetic foam, not the complicated cotton, wool materials that often are used with beds of this style. Being new to Berlin, I did not know what was available for cleaning and my hosts did not offer any suggestions. I took the linens to a professional cleaners and learned I could have taken the mattress to be cleaned for less than 200 euros. Dorothee and her husband immediately went furniture shopping and presented me with a bill of 1700 euros and demanded I pay it. I told them it was too much and unreasonable. They didn’t care and insisted it be paid. They now claim I still owe them 50 euros. I am seeking a refund on 1500 euros to cover the cleaning. They insisted I remove the sofa from their home at my expense. I removed it even though I don’t want it. It is a very uncomfortable piece of furniture. However, by having it, I can see that they lied about how much it was...