I could describe our stay as the worst experience since we have been using airbnb. We never had issues, neither as host nor as tenants! Zack left his apartment in unacceptable condition after having paid a very high amount of money.
Zack, apparently, cooked before we checked-in and left the entire kitchen dirty, leaving the sink full of dirty plates, glasses, pans, coffee maker and even a chopping board with leftover food, the hob full of oil and he didn't even have the decency to clean it.
The floor was full of dirt, the carpets full of stains, the flat was full of dust, spider webs, bugs and flies due to the dirt & grime. The smell of the house was unbearable every time we entered. The bathroom was not equipped with anything that hosts supposedly provide on their airbnb listing: One towel for two people, no hand soap, shampoo or shower gel. The mirror full of watermarks and toothpaste. Of course also full of flies. We didn't have much space for anything as the flat was packed with random stuff.
We were excited that we could at least enjoy the terrace but unfortunately it was full of garbage, dry plants - like a storage! Not even that small outdoor space could we enjoy.
After having a closer look at the condition of the flat, we had to clean for an hour and a half as soon since it was impossible to live in this condition. Unfortunately, Zack was very unapologetic and we couldn't find a satisfying solution for this issue. In the end we had to call a professional cleaner in order to have some sort of a cleaner space. It was difficult for the cleaner, though, as there were almost no cleaning products, not gloves or sponges. Also, the vacuum cleaner is not suitable to vacuum - it shuts off each time after 5 minutes. That was all emotionally very tiring.
Unfortunately this place is not for anyone who wants to spend a longer than a weekend.
Zack for his part interacted with us pretty disrespectfully, even trying to deceive airbnb that things were missing (a plant) and we had damaged a piece of furniture requesting a refund with a very high amount (150 euros) after having completed the stay two weeks later…
As a good deed we even bought cleaning products & kitchen equipment (pan/jar,. towels/soap etc) without asking for a reimbursement to keep the peace.
Moreover, we were promised to have wifi as we work from home. Zack was so kind to get a faster connection, however, the rooter shot off every day - especially when I was in an important zoom meeting. So I do NOT recommend staying in Zack's apartment if you need a good wifi connection for anything else but jolly.
Pls consider these points before booking the apartment as we do not wish anyone to go through such a horrible experience...