While Eugen responded quickly to our written communication with us he never got personally involved in solving a key transfer issue, but gave the task to his mother, which did not work out, and finally to his night watchman, which did, at the last minute work out. The entry way to the building and the staircase to the apartment was very worn and unattractive. The apartment itself was very clean, had poor lighting and the furnishings very modest. We would rate this as a 2 1/2 star accommodation which is less than the advertising for it suggested.