We were in a pinch with our family and James and Luisa were super responsive, empathetic, helpful and accommodating. They did their best to arrange for cleaning in the short time we had, but it wasn’t possible- they offered us the option to manage ourselves, which we did, and they provided a discount fo this, which was really appreciated. They also gave us great recommendations in the neighborhood and responded to any questions we had quickly. The place was perfect for our family (2 kids - 5&7) - free from too much clutter, but enough toys and items accessible that made it feel like a real home and made our stay extremely easy, with all the amenities we needed during our 2 week stay (laundry, dishwasher, etc). The apartment is a classic, with great views to the park - light filled and private. The balcony was a nice bonus! Kreuzberg is Kreuzberg- some roughness around the edges, but also great cafes, shops, etc - all easily accessible (and public transport too). Great trip and place!