Andrea made sure everything was communicated clearly. She emailed the instructions to me prior to the trip as well as had them printed out on the kitchen table when we arrived.

Andrea wasn't in town when we arrived so she had her colleague pass the keys to us. She even made sure the lady that met us spoke Russian, since it's my first language.

The apartment was just as discribed. We felt very comfortable throughout our stay. It's located wonderfully, close to all the major transportation - tram, u-bahn and s-bhan.

Overall an amazing experience, would definitely recommend to anyone who wants to experience Berlin at it's best.