I am a superhost myself and part of the Airbnb community for years. This was by far the worst experience ever.
The apartment/ listing isn’t new and the photos are far from reality.
Although we (guests/hosts) have uploaded ID cards/ passports and we are certified, when sent my request they asked me to upload file of my id, passport or driving license.
They refused sending me the check in information before signing an online registration (nothing of the above is stated in the listing of course) and after “chasing” the host I received the check in information 45’ before actual check in time (16:00).
Arriving at the apartment was the worst experience. The apartment wasn’t cleaned from previous guests, the actual condition of the apartment is far from the photos and the host was trying to find out what had happened (no contact information provided).
Finally refunded and running for a new apartment at 18:00.
STAY AWAY!!!!