There were some problems with communication about arrival time which was complicated with Alan our host being taken to hospital. This left us waiting on the doorstep for an hour but when they realised this a friend was sent to let us in. However it did take some time for her to arrive. When she arrived she did explain everything about the apartment to us. She was very apologetic about the time it took but it was a bad time for traffic.I do feel that the system they have for getting into the apartment needs some modification as it relies on the guests having phone contact which is not always possible for travelling tourists when they first arrive in a country, which I feel sure they will look at in the future.