I didn’t receive the check-in information prior to the day of, 15 minutes before we were supposed to check in. It was incredibly stressful to have to contact the host company, and then be questioned whether I had received the check-information email. I had to call several times, and messaged on Airbnb and still received no reply for over 24 hours. It was only when I contacted them on another app service that they finally responded. When they did respond, they were friendly and helpful. The floors of the apartment were filthy and dusty. We had to wear socks and shoes the whole time. Also, the couch is so broken, it was difficult to sit on and relax. The tv and other devices didn’t work. Even small things like salt and pepper weren’t provided. Don’t expect any amenities more than basics. The bathroom also smelled terribly of urine our entire stay. That being said, the apartment was conveniently located, and for the most part, everything was fine. It’s more that other hosts I have had in Germany have gone above and beyond to make our stay convenient, while this host didn’t seem to make any effort in that regard. Would stay again if the couch were fixed, and the apartment was a bit cleaner.