I had a bad experience. Before I will check in I send the message to Barbara. There is no reply. When I arrived at the apartment there is a lady told me that Barbara is in hospital. I felt sorry to hear about this but Barbara still no reply (She send the message to that lady to let me check in. After I check in I just realized there is no breakfast no any reply. I called the airbnb support team and they promise if there is no answer in 24 hours I can change my booking. The second day morning support team told Barbara replied to them and said it is ture there is no breakfast. And no reply to answer me where can I found daily necessities . After 24hours Barbara still no reply to me and support team. I send six messages no one reply to me. I hope Barbara could be better as soon as possible. And I hope everybody will be honest and kind.