Stella was an attentive hostess and checked in often to make sure everything was okay, which was quite professional!
She responded almost immediately to my message when I stated the flush button for the toilet wasn't working and sent a handyman promptly.
I also liked the clear house rules written everywhere in both English and German and that she offered food service to your room. We didn't indulge in the latter, but maybe next time :) and of course, it's a great location if you want to save but still want to be close enough to all the touristy things downtown.