Worst host in my nine years' Airbnb experience.
I love this platform and I generally do get along very well with my hosts; something that is demonstrated by my 25 five-star reviews. This time, unfortunately, I was met by money-grabbing, rudeness and deceit. I'm honestly surprised that a host like this is allowed to use AirBnb's respected platform.
It started before I even moved into the flat: Liz demanded extra money from me for arriving at 22:30. We had not agreed on any particular arrival time, and no information was given to me about this extra fee until the very last minute when I had no choice but paying it.
A couple of weeks later, a component in the washing machine door broke. I was not even in the flat when it happened - only the host's housekeeper was. Regardless, I had to deal with the entire repair process myself (without speaking any German) and pay €300 for everything. Speaking with the housekeeper, my understanding was that the host would repay me the money. As time went by, no money came into my account and the host did not reply to my messages, even though I did my best to settle the situation between us before reporting it to Airbnb.
Shortly before my departure, I was thrown into a state of shock. The host replied, refusing to return my money. Moreover, she all of a sudden started accusing me of using the washing machine and dishwasher too frequently and even for bringing my baby into the apartment (which was obviously very openly discussed in advance!). I am still not sure how to react to these baseless accusations, but the only thing I could say is that Liz claimed them to be based on ‘unspoken rules’ of the apartment and not on any written ones, which I would have otherwise followed.
Before Liz tries to blame me for anything by answering to this review, I can add that the Airbnb management fully took my side and repaid me all the money that I had to spend on the repairs.
I strongly advise all guests against renting a flat from this host. I also call on AirBnB to reconsider the host's right to use the platform.