We didn't meet Silvano in person, but he was always quick to respond to any questions. Coordinating arrival and departure was fairly easy. The apartment itself was just as charming as the pictures. Very comfortable and cozy. Not in a very touristy area, which was perfect for us. The main road was a little noisy, but not too bad. It was also very convenient having a parking spot available for our rental car - not having to deal with street parking was a huge plus! We would definitely recommend staying here and will be our first choice when returning to Berlin!