Oli's communication is great and he clearly cares about his guests having the best stay that they possibly can. He was out of town at the time so I met with his father instead, who was very polite and thorough when checking me in, which meant that I knew how to use the in unit washer/dryer properly which was a big help. One thing to keep in mind is that you'll need to set up a time to meet with Oli (or his father) to hand over the keys at check out, so make sure to plan your last day in advance.