We were not able to stay at Eugenia's due to the conferences we were due to attend being cancelled very last minute because of the coronavirus outbreak. Despite being way beyond the cancellation deadlines, Eugenia went out of her way to help us, calling Airbnb and sorting the situation out for us almost immediately. I was so impressed with her willingness to help and her flexibility, despite her effectively losing our booking. We were disappointed not to be able to stay at her apartment as it looked so beautiful, and I know the area a little, it's a great part of Berlin to be in. We will definitely book with her again on future trips if we can, and I recommend her extremely highly. Thank you again Eugenia!