the apartment was as lovely as it looks in the photos and having two bikes to use was also perfect for us. it is in such a beautiful neighbourhood with parks and cafes and easy to get to. definitely recommend staying here! and if we go to berlin again we hope to stay here once again. we didn't meet ben but he was very helpful and explained everything and provided towels and bedsheets for us all. the only bad points were that the bell didn't work most of the time so we had to try and communicate with our phones if one of us was waiting outside the flat (hard because everyone had foreign phones with them) and the shower and kitchen looked a bit dirty even though there is a cleaning fee included in the previous guests' price.