There were three big problems: bad communication with the host, no heating and the uninformed construction site.
The big construction right in front of the windows caused dust, noise and restriction of privacy. The host was aware of the construction for more than a month but didn’t inform us about it. The heating started to function after a few days (was a problem pertaining to the whole house.)
The biggest problem was the communication around these issues. When I reached out to the host because of the heating problem, there was no reaction for more than a day. It was quite urgent as my parents were affected. They were obviously on holidays and didn’t have any internet connection.
The host had a very demeaning attitude regarding my questions about checkin/out, which I had to keep asking as they didn’t give me clear information.
Before the stay, I assumed maybe they don’t wanna be bothered and asked for a possibility to communicate with another person if they won’t be available (they didn’t take this request). I had just hoped they will be reachable as, in the end, they are responsible for the airbnb even if they are in holidays. (They never mentioned that they wont be reachable.)
After the heating incident, because of the demeaning behavior and their unavailability, I started to wonder if they neglected us because of who we are. Sadly, they didn’t have any sensitivity to the topic of (racial) discrimination, and started to be really aggressive saying I “attacked” them, while I was actually questioning the reason why we didn’t get a proper support.
In the end, I had to invest around 5 hours talking to airbnb to get the refund for the heating problem (56€). I regret my energy, emotion and time wasted for such an unnecessary stress.