Our train arriving into Berlin from Prague was late and I messaged Alla to advise her of this. I didn't think it would be a problem. Until later.....
The flat is situated in a convenient location in Berlin. It's close to public transport links and there are many shops nearby.
However, the flat was not too clean upon arrival. There was an empty water bottle and tissues left under the sofa bed in the living room and in the bedroom and it was slightly dusty. This is not a big deal.....we were staying four nights so we spent some time vacuuming and cleaning and informed Alla of this. She said she would speak to her cleaner about this.
On the second day, I asked Alla if a late checkout would be possible on the last day. She was kind enough to allow us a few extra hours. We appreciated it and thanked her for this.
On the last day, after I informed her that I had checked out (and told her the coffee pot had not been washed although it was my first time using it that day), her reply totally shocked me.
1. She blamed us for being late at check in. Unfortunately I could not control the delay of the trains.
2. She claimed that I was blackmailing her from the beginning of my stay. Blackmailing? We did not ask for anything from her. We thought that she might be interested in feedback from her guests since she is running this as a business. She accused me of lying and said did not believe the apartment was not clean. We do have photographic proof of litter left under the bed. It seems Alla is not interested in feedback unless it is positive.
3. She said we are not welcome anymore - this is her prerogative, but unprofessional.
4. And then came the biggest shock - her menacing threat:
Schauen Sie unsere Bewertungen an , die zeigen nur das in der Wohnung sehr sauber ist und wenn ich eine schlechte von ihnen sehe, dann gibt es Konsequenzen
Translation: our reviews show that our apartment is very clean and if I see a bad one from you, then there will be consequences
This is a serious threat. The apartment not being totally clean was not the biggest problem. Had she apologised and left it at that, it would not have come to this. The apartment is in a good location and we enjoyed our stay there.
However, the "consequences" threat is inexcusable and very worrying from this host.