The day I arrived, it was 31 degrees and the apartment was a bit hot and I felt uncomfortable after travelling for over 18 hours. I requested Ulrike for a fan and to my surprise she not only arranged a fan for me but also a small torch since the hall way light bulb blew up and it being a Sunday, it was not possible to be changed. This bulb however was changed the very next day. We did exchange a couple of emails after that and I always found her replying very promptly.