Frauke made us feel welcome from the moment we arrived until the moment we left. She had no problem with our late arrival, and even offered drinks once we were settled in. She was very friendly and when we asked for it, freely gave great advice for what to see in Berlin and how to get there . If anything, the description of the apartment is a bit understated. The apartment is outstanding with plenty of room and everything needed for a comfortable and even luxurious stay. Located just a short block off the Ku'damm, it is an easy walk to shopping, restaurants, groceries, movies, the S-bahn, the U-bahn and bus stops. The next time we are in Berlin we will definitely try to book this apartment again - it is a great value.