The staff was friendly and the apartment itself was spacious and clean with all the amenities (plus more than your average with respect to the kitchen). The concierge gave me a courtesy call as I was late to check in due to traffic. He even offered to come down to the street and bring me my key if I couldn’t find a place to park in time. I managed to find parking and meet for in person check in, but this was a nice touch.
Unfortunately, I couldn’t get the tv to work but as I was mostly sightseeing during my stay, this wasn’t terrible.
As for the location, it’s not quite an easy walk to major attractions. But the U-Bahn is literally steps away and if you are open to a bike or scooter rental, you won’t have a problem.
The neighborhood is real Berlin Neukölln. So just don’t expect the surroundings to be the same as they are if you are staying at the Ritz Carlton. That said, I never felt unsafe here (and I was traveling alone).
There’s a Sparkasse and convenience store neighboring the apartments. You’ll find regulars at the corner bar sitting outside (older/retired people, not a younger crowd) and they were all friendly and wanted to pet my dog when I saw them everyday. It was cool that this was a pet friendly apartment, as is Berlin overall.
I would be open to staying here again. Very friendly concierge and cleaning staff and the other apartment guests in the building were in order as well.