Our month-long stay had many issues made worse by an unprofessional host.
1.The oven that was listed on the Airbnb listing did not work.
2.Constant Wifi issues (the provided private Wifi) that required daily router resets. Not enough to work remotely
3. A plumber came during our stay for a scheduled appointment that the host did not tell us about until the afternoon before. After the appointment the host didn’t check to make sure everything was working properly so we spent a night in the cold with no heat.
4.The Airbnb was not ready for our stay. One of the beds was missing bed linens and there were no extras in the apartment. The dishes were improperly washed and still had crusted food on them.
We ran into quite a few issues during our stay with the host’s responses ranging from fixing the issues the next day, not responding for days, and even never addressing one of the big issues at all. When at the end of the stay we contacted the hosts about our disappointment, they responded with an accusation that we had been poor communicators and hadn’t allowed them to come by to rectify mistakes, even though we frequently messaged them on the Airbnb app.
Our advice: when staying with Airbnb, always choose super-hosts. After 14 wonderful stays, this is the first time we didn’t pick a super-host and we see now exactly why this host isn’t one.
If the host responds to this I ask that they post screenshots of our conversation and let the readers decide.