The good
- Stella was VERY responsive and kind, eager to solve any problem that popped up.
- The place is well located, lots of restaurants around, next to a park
- Easy to arrive
- No stairs (what a blessing)
- Comfortable sofa
- The shower is strong and nice
The room
- very few appliances
- No dishwasher
- No washing machine
The bad
- the place is a hostel. That wasn’t clear for me when I booked the room
- The area is kind of shady, on east Berlim. Since I don’t know the city I didn’t know that it might be an issue.
- there were spider nets on several walls
- Terrible mattresses
- Horrendous pillows
- The ladder to the upper bed level hurt your feet, because they are so thin, and you can’t use shoes to get there, as there is nowhere on top to leave them
- The WiFi is practically useless (it took me 6 hours to upload a 500MB youtube video and on the upper bed you can barely send a text message). I use the internet to work, and this was specially disturbing for me.
- The kitchen is so small you won’t be able to cook anything without leaving your sheets and clothes stinking.
- The toilet seat was poorly fixated
- No clothing closets
- Not a place to leave a wallet or a phone when you arrive, besides the "dining room" table. Not a shelf of any kind, except by the lower beds.
- Not a place to leave a shampoo in the bathroom, just put it on the floor.
- The place is so small we kept kicking the ladder on our way to the beds. My toes really hurt.
To sum up
- stay there if you can’t afford anything better
- Don’t take small children there. Ever.
our experience
- when we arrived, the sink was leaking. Stella immediately sent a plumber, who fixed the problem for the moment. They had to come and go 3 times to finally fix what was wrong. How could a seemingly complicated problem like this go unnoticed from previous guest or the management? Beats me.
- On our second day, our neighbors spent two hours yelling and slamming doors from 1:45 to 3:45am, when something (maybe them, maybe just a coincidence) set the smoke alarm off. it stayed buzzing for several minutes. My 2 yr old daughter woke up, started crying, had a lot of trouble sleeping that night. What an adventure.
- On our second to last day, the sink pop up stopper closed and I couldn't open it up again. We ended up without a useable bathroom sink for more than 24 hours. I didn't bother telling the host and just faced it as it was karma.
- Stella kindly offered a partial refund for the whole situation, which was partially out of her control.