Staying with them was super uncomplicated.
Even though both of them we're not around they managed to organize the key for us by placing it in a coffeshop close by.
They pointed a lot of things out to us all through the appartment with tape and infosheets.
They gave us different usefull maps and lots more.
The room was nice, the neighbourhood, too and Julia, when we finally met her was supernice, too.
She was very attentive and helpfull.
I can only recommend staying here...