The flat was in a very nice neighbourhood very child and pet friendly, overlooking the Mauerpark and just a warm and lovely vibe. Elen made sure we received the key and was throughout available via text for any queries. The flat itself is airy and spacious, we were there with our young child and having a spare bedroom for him is a definitive plus. I would say the only downside is the 5 storey walk up (10 flights of stairs - toddler and being highly pregnant doesn't help there) and also the kitchen I found a bit hard to manoeuvre as i like cooking a lot and i couldn't find a lot of utensils...Also it has to be said the main bed is a narrow double and a futon so very low to the floor. But those are really niggles, in general i would love to stay here again and happily recommend it. We loved the airy feel of the flat, its views over the area and also its quietness. It is rare to find a flat in berlin that is so private and secluded from noise. Checkout was made very easy and Elen was very amenable to all our requests..