They were very helpful and friendly. I couldnt check in when the reception was open so they sent me all the information I needed and a keycode etc, so I was able to access my room at gone midnight.
The facilities are basic but clean and the all the staff very friendly. Also the location despite it appearing (from the map) rm to be quite a way out of town it is a very easy journey with the M10 and the location is in an artisan area so there were lots of interesting shops and cafes etc. A lovely stay and I would stay there again.