Emily was lovely and away on business, but never out of reach. The space is quite large and has lovely amenities. Full kitchen and bathroom, plus a washer, which we used (**side note- definitely wash your items with a few days to hang dry, it's quite humid and clothes can stay damp for a few days). The bed is comfy and there is a grocery store right underneath. The balcony is lovely and we loved all the plant life around the flat! Location is everything here, with great proximity to cafes and shops and public transit. Would definitely stay here again!