This apartment is managed by an office one street away. The office has very specific hours when it is open. We needed assistance outside of the office hours, called the "emergency" number the office provided, and were informed that it was also outside of the emergency hours and no one would be available to help until the office opened at 8am. Katarina was out of town, so I don't know if she would have been able to help had she been in town, but this experience was very frustrating.
The apartment is very clean & spacious. The photos are accurate. Everything you need is provided but not a thing extra. No kitchen basics (ie oils, spices, coffee) are provided; if you plan to cook be prepared to buy everything you will need. There is also no local information (ie maps, brochures) in the apartment. A big supermarket and tourist info booths are within easy walking distance, but don't expect anything waiting for you in the apartment upon arrival.
As other reviews state, the curtains do not block much light and you can hear both street noise and your neighbors. Neither was a big problem for us but they are both noticeable.
The location is great, we were able to walk or use public transportation to easily get everywhere we wanted.