She changed unilaterally the check-in time for two hours later. When we indicated this wasn't convenient for us, she spent over a day without replying. When she finally did, she told us she wouldn't be able to respect the original check in time, and that we should accommodate to her, suggesting to go and spend some hours at our friend's. We ended up staying at some friends', and so we proposed to her to move out stay to one week later (when we would also need it). Despite these dates being available in the website, she declined saying she would have friends over and didn't offer us any other help. All in all, a very disappointing experience. We ended up cancelling the reservation.