Good communication, Sebastian was very helpful with everything. We picked up the keys from the bakery which was quick and easy. Quite close to the underground and there's a shopping mall near the house. The coffee shop below does really nice breakfast. However, walking up the stairs to the penthouse was horrible especially with luggage ( the view from the house is really nice tho). Also there wasn't enough utensils in the kitchen like cups for us to drink coffee in the morning. And the dishwasher really smelled when I opened it to look for some kitchenware, that was not nice.