The communications with the owner(s) of the apartment was fine in the beginning. We planned the trip by car with an online routeplanner and communicated our estimated time of arrival with the note; if everything goes as planned. But unfortunately this didn't. After traffic jams and missed turns we finally found the street, unfortunately 2 hours later :(

After looking up and down the street for the house number I contacted the owner who wasn't really helpful and bit rude/annoyed in guiding us to the apartment, which he couldn't. When we finally found it ourselves, the host who had been waiting for two hours, greeted us but let us know that we had to pay a late checkin fee! What?! Like we planned to be 2 hours later?! Well that didn't felt really hospital, but for the rest Carmen was nice and helpful. Unfortunately she/they didn't put on the heating system or told us that we should do it ourselves, so after a trip of 10 hours we could only get cold showers :(

Luckily I found the heaters myself and put them on the next morning. What also could've been mentioned is that one of the doors jams really tight and is almost impossible to open. My dad (65) was locked in the room for 45min before we finally got it open! The owner unfortunately didn't answer my calls, even though it was after midnight. Luckily there was no incident or else we couldn't reach him for 45min!

So after a not so nice start we also found that one of the beds was saggy and resulted into an bowl when you sleep in it. So in the end the apartment looks nice and is that for the most part. The hospitality and helpfulness from the owner(s) is far from that. The location is also ok, not great. With a big group its a nice place to stay if everything works.