I have been to 22 places with Airbnb. This is the 1st time something bad happens. We arrived to Berlin 22:30pm, we communicated this to the host several days prior to the date and he was ok with it. We attempted to contact the host many many times at our arrival using the app, text, calls and different mobile phones, no response at all. We found the place, there were no access indications at all. We were waiting in front of the door indicated in the address for quite a while whilst looking online for a hotel without any signs from the host when we received a text message saying are you checked in? (1h30m after arrival). Then, a guy comes out. We did not understand each other because he did not speak English but he did his best to check us in. He asked us for a code to open our room which we were never provided with. We waited for him to contact someone to get the code and finally got into the room. The place is very well located, we thought it had a double bed but it had a twin room which is ok. However, not having a prompt response neither indications prior to arrival from the host lead us to a situation where we were already looking for a hotel. Having the feeling of uncertainty whether if you are going to find a place to sleep the night in a place you do not know, in a freezing night is not something I recommend in your holidays. In addition, the following communication from the host was to confirm the time of leaving. Therefore, we believe that this was a normal situation as we never got an explanation from the host. I believe that this situation would have not happened if the host would have taken care, respond on time or send clear check-in indications.