This was a terrible stay that was awfully handled by Numa. We had booked the deluxe suite at the Numa Belfort Airbnb. They changed the room we were staying in on the day of arrival to a tiny room that was completely inadequate for our stay. Then when I messaged Numa they said they would move us into the room we had originally booked the next morning. However the next morning they said they could no longer do this and made us stay in the room we were in. The only offering they made was a 15% discount which would not cover the price difference between the room we booked and the room we stayed in, never mind the incompetence that we experienced when dealing with the company. The 15% also never appeared on the end bill so looks as though they are taking the whole amount of money for the room we never had. We also asked to move our check out time to 1pm and was also told this was not possible. The room was totally inadequate, the service was incompetent and we felt completely taken advantage of. We have tried to contact Numa since leaving to discuss these issues but the phone number is unavailable. Therefore we can’t get in contact with them.