Ines is very friendly, responsive and helpful. The space is comfortable and well-equipped, and is well-served by public transport (about a 15-minute walk to Pankow U-bahn and S-bahn and a little less to the tram). There are shops and restaurants within a 10-minute walk as well, though we mostly went in to central Berlin to eat. It was also very well heated, which we were thankful for in the Berlin winter! I would stay there again.