For starters, even though we paid a cleaning fee, the house was extremely dirty to the extent that there were spider webs almost everywhere. The house had no cleaning supplies (only one mop which was useless and already dirty). The apartment is on the ground floor and the kitchen’s window would not close, we contacted Asel several times during our stay and she either did not reply or responded with “I’ll send a technician” which she never did, even though she once set a specific time and date but he never showed up, which was the same response she had when we told her that the Wifi was broken (for a couple of days. The cooking utensils were also very limited (only 3 cooking pots with one that was broken and one cooking pan).
Moreover, there was a paper we needed to submit to our university in which we waited for a month for her to respond to.