This apartment is in a really great location. Mitte has some great bars, cafes and restaurants. Very central and close to all public transport. The apartment is very large and spacious. I never met Maria or Anna, but there communication was good and check in and out was not a problem. They always tried to rectify our concerns as quickly as possible. There were a few negatives however. There are no curtains in the main bedroom (which looks out to the main street) even though they are shown in the photos. It's is very bright and hard to sleep in there, plus no privacy. The bed in the main bedroom is very hard. There was no washing machine and dryer in the apartment when we arrived. The washing machine was getting fixed and we heard no news of
the dryer. The manager tried to rectify this problem as much as possible. We ended up receiving a washing machine on our last night that was quite dirty and smelly. The dishwasher did not work and upon arrival was full of old dirty dishes. This was fixed the next morning. The window lock in the main bedroom did not work when we arrived, this was fixed (locked shut) the next day. The wifi comes from the apartment next door so this really only worked in the bedrooms.
There is minimal equipment in the kitchen for cooking. We could not find a spatula, chopping boards or enough bowls for us to have breakfast. This is not someone's apartment that they live in, it is purely a managed apartment. Personally I use air bnb as the houses are normally set up for you to live in, they are comfortable and have everything you need. This wasn't the case for our stay.