Anis cancelled our room 1 hour before we had to leave for the airport. I had to frantically search for alternatives but naturally, there weren’t any available because it was 3:30pm local time and all other rooms were booked. Our options were cancel the holiday and lose the money for the flights or fly to Berlin and sleep on the streets.
Luckily, the heroes at AirBnb support swooped in mere minutes before we boarded the flight and saved us. There were no rooms available for that night so they had to get us a nearby hotel which they paid for (frankly, I think Anis should pay for this) and then we moved on to a different Airbnb the next day.
The stress and anxiety has ruined my holiday.