We were made to feel very welcome and we enjoyed our stay, the instructions were easy to follow and it was easy to find, right near the train and tram, also very easy to go by train to all the sites around Berlin. There isnt any food stores around or places to eat so pick up some food before you get there. Its also perfect for 4 aduts and the area is quite and residental. My only complaint it had a very strong smell of cigarett smoke, I would stay again anyway just would be nice if it smelt better.