We were only in Berlin a short time (Monday evening-Wednesday morning) and we regret booking this place, we did not have a good stay. We were hesitant on booking this apartment after seeing how the host responds to negative criticism.
This apartment is not "self check in with a doorman".
We contacted the host via AirBnB an hour before arriving to indicate we were on our way (3:45 pm). After not hearing back, I sent a text message stating we had arrived (4:45). He responded with someone was coming to let us in. Twenty five minutes later I sent another message asking what time we should expect her. "She's running" was the response.
At 6:30, still waiting, we contacted AirBnB to get a refund on our stay.
At 6:40 host messaged saying there was a mixup and someone was coming right away to let us in.
At 7:10 we were let into a DIRTY apartment. The cleaners (very nice) cleaned while we waited another hour or so (maybe 45 minutes??).
We were given a discounted rate by the host for the mixup. AirBnB also issued a rebate (I didn't ask for this, I wanted all of our money back and to stay somewhere else but they would not confirm this was possible). The next morning I received a nasty message from the host, "I'm coming to your this morning I want money back because you have already taken money from me on Airbnb or you will be out of the apartment"- was not my intention to take money from him, did not realize AirBnB were issuing a refund.
I wish we stayed somewhere else.