Nena Apartments was clean and in a good location. The front desk staff is incredibly rude and unhelpful. We moved to Berlin from Canada. Because we got there on a Sunday, knowing everything would be closed we asked in advance to order Amazon packages to the airbnb. Turns out the front desk staff refused the package and failed to communicate this fact to us leading to a lot of last minute problem solving (it was litter and litter boxes for our cat!!). Additionally she was not forth coming on advice on where to find things within the area. It was only when I came to tears she had a solution to the problem. She seemed much happier to tell us it was "impossible".
The airbnb could also benefit from maps explaining where you are, what's nearby etc. The fact that you can pay this much for a place per night and only have coffee the first night is laughable.