The place was in a very good location and the flat was nice. The only bad experience in this stay was the lack of communication of the host. He only wrote to me to ask me if I found any AirPods from the previous guest, and the time I was going to check out. There was a problem with the heater in the other room (living room with a bed)which made the area extremely cold at night. I had asked them if anything can be done or fix it in any way. He never responded and completely ignored me. Another day I saw an iron board and could not find the iron , I asked him by chance if he had one , again no response. Again the only communication after my questions and concerns was “what time I am leaving”. Place is great but due to the lack of customer service I will not be returning to Arthur’s flat.