Had a 5 star visit from start to finish – the place is absolutely gorgeous and the location is top notch, and all communications were great. We even got to extend our Monday checkout until early evening so we could leave straight to the airport.
We unfortunately had a very different take on what "taking care of the place as your own" meant and how clean the place should have been left before the professional cleaner arrived. Nothing was broken, but the kitchen was a mayhem, we forgot to take out the trash, and had gotten the floor more dirty than usual. I remember thinking we should do more, but the cleaner arrived before we left, and made no indication that anything was off, so I thought everything was after all fine.
Natacha was very shocked by what we left behind, and felt we had been consciously disrespectful. I apologized profusely and paid for the whole cleaning bill, which had taken 5,5 instead of regular 2,5 hours, but a very negative impression remained.