This is our 3rd time using airbnb during our holiday in Europe this year. Since the beginning of interaction, Arzu has been very responsive. She responded to my request promptly and accommodated our needs fully. She & Tom, her husband have been so helpful with all of our question. We were so happy and satisfied staying at her & Tom's place, despite of the location is on 4th floor, the apartment was clean, functional and as shown in the photos at airbnb website. I would recommend this place, as it is easy to find and near to public transportation. Oh ya, Arzu has given us the 3 pages how to get to her apartment and other info regarding Berlin. Those info were so helpful. I wouldn't hesitate to stay here again next time.