The apartment itself was really great. So spacious, clean, and well equipped. I didn’t appreciate the communication style throughout. Even at the point when I first booked the accommodation, there were issues. Within an hour of requesting to book, I received a message back saying that I would need to provide the names of all 10 people staying. I did not look at my phone for two hours, and they then cancelled my request because I had not replied. I rebooked as this was the best value for money for a big group. At this stage, I was required to give the names of the people I knew would be staying at that point.
The week before the trip, I was sent multiple messages asking me to provide the full list of names and nationalities of the guests. I have never been asked to do so before, and I did not appreciate it (not sure what difference nationality makes at all).
Also, the check in process could be smoother. With big groups, you expect that people will arrive at different times. However, the check in was set up in such a way that there was a one time code to get the keys (there are then 3 more keys in the apartment, which was fine). There should be a mechanism, such as a lockbox, whereby people should be able to leave a key to be accessed by someone checking in at a later time (or in the instance where four keys does not actually suffice, for whatever reason).
In all, a good apartment in a good location, for decent value. Some issues with communication and accessibility that I think could be worked on. I have booked many Airbnbs for large groups before and have never encountered these issues.