The apartment is nice, but the hosting was terrible.
We couldn’t enter the apartment when we arrived. This was a very lousy welcome. We had to wait with a small kid and a baby outside in the middle of the night for a long time until we could enter. The instructions to enter the apartment were totally misleading (including a message in German – which the host knew we don’t speak – which apparently says we should have entered some URL to enable our entrance via the smartphone; however, in English she only wrote “your smartphone will work as a key”). The host didn't send me her phone number, and although she said she can open it from away, she wasn’t prepared for it. And above all, she didn't make sure her guests actually managed to enter the apartment, even though in the past other guests complained on the same issue exactly. This was totally irresponsible.
There were plenty of things missing. There was hardly any shampoo, no hand soap (only a nearly-finished bottle with diluted leftovers), only one used sponge for the dishes, and only two toilet paper rolls. It seems what was there was leftovers from the previous guests. There was also no floor cloth, and no cloth to clean the tables.
We didn't have a key for the garbage, nor instructions where to throw it.
There were no sheets for the kids when we arrived, and the baby cot wasn't assembled right. We had to struggle with it in the middle of the night.
The railing for the steps had disassembled when my mother – which is not young – was using it and she nearly fell down from them.
SUPER CREEPY: After a few days of stay, when I went to bring towels from the basement, I saw two people there (!!!). If my wife or my mother had seen this, they would have gotten a heart attack right away! It turns out the hosts have another apartment with access to the basement. They didn’t inform us about it, and we didn't know we had to lock the basement. The door to the basement was open until then! This means all this time other people had access to our apartment without us knowing it. This is totally unacceptable!
About the communication with the host: more than once the host didn’t respond to our messages and we had to write again. This was unpleasant.