The guy at the reception considers your questions about certain amenities included in the accommodation services as your personal problems. Is something not working in the kitchen? - It doesn't matter, the main thing is to smile and remain calm. No towels or bathtub flooded? Well, it's none of his business. The cleaning lady took the keys out of your door and left with them, didn't knock and tell you to take the keys to your room, but stupidly dragged them away? - Well, what is it, why do you need the keys. You will not receive the promised price of accommodation, keep the room, where are stains from other people's fatty bodies, and shut up.