The place was a little hard to find but its close to Alexanderplatz which was great. Now the awful...on the first night there I was literally attacked by bed bugs! I was awake the entire night scratching my life away. When I was able to catch a bed bug in my lens case and present it to the staff, the guy at the reception tried to downplay it and tell me that it might not be a bed bug. Right.... Anyways I asked that my room be switched and all of my belongings be washed before being moved into a new room which was done promptly. My roommates were left in the dark about the situation. When they discovered there were bed bugs in the room (it was pretty obvious when they saw me covered in bites in the afternoon) they were upgraded to a private room and given compensation due to the fact that they threw a fit at reception and threatened legal action! Learning this I also asked that I be given a refund for my stay because I truly suffered unlike my roommates. I was told that the management would not be in until after I checked out and I should email them. I did as I was told and a week later I am still waiting for a response.

Take this review how you would like. It's understandable that hostels have a higher chance of being hit by bed bugs because of the amount of travelers that come and go. However, the way that the situation was handled reflects very poorly on the standard of care that a person would expect whether it be a 5-star hotel or a budget hostel.