*Security Concern*
During a 7-day stay one of the host’s associates entered our unit unannounced with their own set of keys, without knocking, and without prior notification from our hosts. This is unacceptable and a violation of Airbnb policy to enter a guests space without coordinating first. Our group felt very violated by this invasion of privacy. Arthur claimed there was only one set of keys, however this was not true as his associate who let themselves into our unit unannounced had another set of keys they used to gain entrance. Only one of us was in the apartment at the time of this forced entry into our unit and was in their underwear - rather than immediately leave the apartment this person proceeded to walk into the unit, did not announce who they were or why they were there, and without letting my friend put on more clothes.
While the apartment is beautiful and has a wonderful location this significant security breach colored our entire stay with Arthur. Arthur was very slow to respond both before our stay and throughout our time there - waiting more than 3hrs to respond to this security incident.
We also coordinated to check-in early at noon; upon arrival the unit was not ready and Arthur told us to return at 3pm - without sending any communication about this change ahead of time. When we returned at the original 3pm check-in time the apartment was still not ready, and both Arthur and 2 cleaners were in the apartment for over an hour after we arrived, still finishing to get it ready. It was not until after 4pm that we had the apartment fully turned over to us.