Will was not there to greet us but we picked up the key really easily from a pick up point, we never got to meet Will, but he was in excellent communciation with us, and gave me the choice to be in the property a little bit longer when the cleaning agency came to clean at 11am on the day we were leaving, as we did not understand the check out was at that time, so it was all communicative and friendly on the phone with Will. The apartment is big and beautiful, really warm (important for when it -10) and the touched that WIll left, like the wine and the ear plugs, were greatly appreciated. Thank you Will, we really enjoyed staying at your place, even though we never met you! :)