Jan is very pleasant. He just asked for our arrival time the day before we came. He left us with a map of the city, directions to public transportation, champagne and chocolate. The room had good space for luggage. Only 1 blanket and 1 pillow per person. In a neighborhood with a lot of renovations but this apartment is still old style. Shared space smells a bit but the room is fine. He printed off our train ticket for us, which was nice.