My mother had a 1-month stay here as it is near our apartment. After checking in the apartment floor and windows were dirty and it had a strong food odor. Then we discovered scratched pans, missing silverware (no big forks or spoons or cutting board), dirty kitchen surfaces, a broken toilet brush, TV not working, broken zipper on the duvet cover, and elevator broken from 10/22-10/25. However, the team was very helpful and responsive in corresponding with me to fix almost everything (a cleaner was sent with a new pan, new toilet brush, and new duvet cover). Maybe everything is more in order now? It seems better equipped for short stays.