Alan & Kasia's apartment is spacious, full of natural light and has many of the features you'd expect it to have from the listing. We were not met upon arrival, though were able to open the door using a lockbox. Overall we were happy with the condition of the apartment and its location.

One night when we returned a little late (after midnight), we struggled to open the front door; due to the cold conditions, the lock appeared to have frozen. We spent 10 minutes trying to unlock the door with all our force but no luck, so I had to phone the host. 5 minutes later the host turned up and, without saying a single word to us, slammed the door open after a couple of minutes of jiggling the key around and then rudely stormed off.

The service Alan & Kasia provided was a little disappointing and it let down what would otherwise have been a great stay.