Upon arrival the baggage and clothes from another guest were in the room. With no staff on site, it took multiple days to get this sorted. Also: on the last night we couldn't enter the room because the code to open the door had changed. We could reach staff by phone to help out, but this took a while as well. Unprofessional and annoying. In this sense it's like a hotel without a reception, when you really want there to be one. On the upside: the apartment is modern and clean and the bed is comfy.