Great communication & super understanding. The place is great and positioned really well for getting around. Lovely area and lots of great places to eat etc. Simon and Ben were immediately available for any issues we had and extremely accommodating. Possibly the most organised and smooth process I’ve ever had, they’ve really optimised support and check in etc. The flat is lovely and super clean, there’s three small steps to get to the apartment but otherwise flat. Sofa bed in living room was comfy, great as a base, would maybe be a bit tight for 4 adults but suited me, my mother in law and my son well. Thank you for a great stay!