I was in Berlin for business so the location was perfect for me and the flat was overall very good. It's more small details and lack of service that give me an impression of let down. I arrived very late, all shops were close so à bit of tea & coffee available would have been very appreciated. I havent met Malrs at all, i got the keys from the restaurant downstairs with the instructions in it. And it says that everything must be clean, the cutlery and plates must be washed and garbage taken out in order to have the caution returned in full. And i cant agree with that ! Caution is there in case something is broken, not for the cleaning especially when you charge extra cleaning anyway. I am a tidy and clean person so i do leave it clean anyway but making it mandatory is just wrong !