Pilar was very responsive and communicative and helpful. The apartment worked out very well for us; it was spacious and light. The bed was very comfortable/ The street was quiet and the neighborhood very nice with good restaurants and a store near by. Pilar met us when she said she would, and when we had an issue on the last day (I made an error on the check out day), she graciously accommodated us for another night even though the housekeeper arrived to clean the apartment and she had to twist and turn to make everyone happy. We very much appreciate that!