Anna and Frank were fabulous. The apartment was just as I hoped. We were unable to meet up on the first day as our flight was later than expected. There were a few little issues on the first night and I emailed Anna the next morning. Everything was resolved by lunchtime. Frank came round and set up Netflix in English! He showed me how to turn on the fan which I am embarrassed to say worked. It was the operator who did not work! He'd also bought a couple of extra fans so that all levels could be cool. I would thoroughly recommend staying here. Gorgeous apartment and really lovely hosts.