We never actually met or spoke to Serge. When we arrived at the flat we were met by a woman named Julia. (She was lovely.)
Upon arrival we were told that the flat we had paid for was no longer available as, "some students wanted it and they didn't want to cancel on us" so we were given a different apartment. We thought it was very concerning that Serge didn't inform us of this switch and instead waited for us to arrive at the building. The flat was much larger then what we had originally paid for with an extra bedroom and even an extra bathroom. Obviously we were very pleased with the extra space.
However, the flat has a sort of weird, student feel to it. The kitchen had been recently upgraded but every other room felt slapped together. It was not homey. The blankets didn't fit the bed so we had to huddle together under a single sized blanket, the towel situation was sad and we were allotted one pillow per person. We never heard from Serge. Every airbnb we've stayed at we've been contacted by the owner later on day of arrival or the next day to see if we needed anything, had questions, etc. At this point Serge could just be the embodiment of someone's imagination. We'll never know.
We were VERY disappointed to find that while there was a large, flat screen tv there was NO cable. They had internet hooked up to the tv and we were told we could download netflix to it and use our own account (as if we'd do that). We were stuck with youtube on a machine that SUCKED. The remote barely worked and we were stuck watching war movies dubbed in German.
It seems like a little thing but we do not generally go out at night. We prefer to site see during the day and then relax in front of the tv at night. Not being able to enjoy this nightly ritual definitely effected our overall rating.
HOWEVER, the big bed (which was weirdly a queen size bunk bed) is LITERALLY one of the most comfortable beds we've ever slept in. The bedrooms were warm enough at night so although we weren't pleased with the small comforters we weren't cold.
The location is perfect. I've read some reviews saying that the building is ugly. It is. Who cares. It's a short ride to everything, there is a public transit stop 2 minutes from the door and there are grocers nearby.
Overall, we wouldn't stay again. The lack of television was obviously a big turn off for us but mostly it's because we were not told of the change in accommodation until we got there and the reasoning behind it seemed sketchy.