I don’t even know where to begin with this review! We booked this apartment, upon arrival after 4pm which was the check in time… we walked into an absolutely filthy apartment. It was disgusting! I raised this with the owner and they said someone would arrive within an hour to clean it and offered a refund of 50 euros for the cleaning fee. Shocking! It was already 4pm and by the time they arrived and cleaned it, it would have been hours.
After lots of back and forth with them, they finally agreed to refund us in full so we can last minute find somewhere else to stay. Luckily we did! I spent a lot of the evening chasing them to refund as the email was only a part refund. They were rude every single time and asked me to wait. The following day I received another email with a refund amount but still didn’t equate to the total we paid. When raising this with the owner, they said they wouldn’t refund platform fees and I need to raise this with Airbnb! I’m almost £100 out of pocket as it’s impossible to contact Airbnb.
Avoid booking! I’ve used Airbnb so many times in the past and never had this issue.
The apartment is also situated in a really rundown area and block of apartments!