Franzi's apartment was clean, tidy and welcoming. The photos are exactly what the apartment is like. All amenities covered, including an espresso machine. Franzi communicated well and we knew exactly how to get the key, the location of the apartment and how to check in early. She was very accommodating to our requests. Very quiet neighbourhood though still close to Berlin city centre and local transport. Although the apartment is on the 5th floor there is a lift which helped as we had suitcases. We would definitely stay here again. Thanks Franzi!!