Lovely, spotless, well-equipped apartment in a great location for exploring Berlin with loads of restaurants, bars, shops etc located within walking distance. We loved the view, comfy bed, everything we needed.
However, we arrived late evening after our flight and we had a problem accessing the department. Using the self check-in was fine to get in the building and the machine gave us a key, but unfortunately it was for an apartment that was already occupied. We didn’t realise this until we walked into it. We rang the emergency number but nobody answered. Thankfully, we went to The Castle pub next door as the instructions mentioned to do so in an emergency and they were so friendly and resolved the situation within minutes. Although it was a poor start everything else was fantastic and the reception staff were lovely, making up for the start by allowing us a late check out for a late flight.
We believe this was a one-off and would 100% recommend.