Everything was really over the expectations, the first that we noted was brilliant organization of all processes in check in and full instructions concerning accommodation.
The location of apartments is very convenient you can reach the main places of interest in Berlin by feet.
Very convenient place for family with children. We were with two kids 3 and 8 years old , it was much better than we ever been in hotel.
Frank is very kind and customer-oriented man , at first You have full information needed for any purpose one other hand he don’t disturb You but always ready to help with very good and fast feed back.
We had an emergency situation the day before departure my elder son felt ill. During all evening his temperature was 38.5 -39.0. Next day we had a transfer to airport at 3-30 pm but checkout time was 1-00 pm , I called Frank and asked him to extend our stay until 3-30 pm and offered extra fees. In spite he had an appointment with cleaning company and new guests who came this evening Frank organized everything in such a way that we could stay until our transfer and didn’t charged us anything.
We are really glad that we had a chance to meet Frank .