Thomas was a very good communicator and very helpful about leaving our luggage prior to check in. We never met our host but felt he was never far from us if we needed assistance. The flat is modern and clean and well situated for strangers to Berlin. There were a number of notices about being fined for "this and that" which I didn't feel were very welcoming! You are required to keep the TV volume down at all times but in the evenings and early mornings you can hear a lot of noise from the unit above with people walking around and there was someone using a noisy machine in the morning in the courtyard just outside. The unit was very stuffy and hot with no air conditioning and we had to open up all the windows but for security reasons we had to sleep with them closed. It is very difficult to get in and out of bed as there is only six inches between the bed and the wall which for people our age very challenging.