Before the check in data I got a lot of messages and had to fill in a lot of forms. You’re constant reminded of the consequenses and reminded about how much money you owe them when it goes wrong. When you’re just trying to ask something.
Check in was terrible, had to fill in a lot of forms, download a app etc (which costs a lot of time to complete) all for the lock systems not to work. Me and my friends met 3 other guests (there’s a lot of airbnbs in the complex) who had the exact same problem. Things were broken in the house and we had to document it all because we were scared they would blame me and my friends for breaking it. The location was nice but you have to put a lot of energy in the preparation and the rest of the stay.