Although we never met Carmen during our short stay, she made sure that our arrival was smooth and she was easily accessible by phone for any questions. We really enjoyed the small flat and the garden (thanks to the gorgeous weather during our stay). The bed was very comfortable and large enough for a couple and a 3 yer old! The flat has all the kitchen equipment needed for cooking simple meals. We would definately come back in the future if the chance arrises! Thanks Carmen!