Nena Apartments is ideally located within close walk distance to two metro stations in Berlin. The woman who checked us in was lovely and the apartment was spacious and nice. However, there were a couple of issues that made it a difficult stay. First and most important, the pillows on the bed were big and uncomfortable. We asked the staff for a smaller pillow and they did not have any other pillows. Therefore, we did not sleep well the entire time we stayed there. The most essential part of AirBnB is the bed and providing a good night's sleep. This did not happen for us. We did encourage the staff to have other pillows on hand to accommodate other guests. Second, the floors in our apartment were dusty and dirty. It felt like we were walking on sand. There was no way to sweep and clean it up. And no one came to clean or check the provisions during our entire stay. Which leads to the third issue of provisions. We ran out of dishwashing tablets, toilet paper, and shampoo. When we stopped by the desk to ask if we could get these things replenished, the rude man at the desk just walk away and coming back a few minutes later where he tossed the toilet paper and shampoo container at us. It is for these reasons that we will not stay at Nena Apartments again. We do hope that they will read this feedback and make the appropriate changes so that other guests do not have the same experience.