Janina has been a really nice host in terms of communication and kindness as well as being understanding. I booked her apartment for 10 days but moved out after the first night because it was not what I expected. I realize that all her previous guests loved her place though. Janina reimbursed me for 2 of my 10 days that I had booked though. But I still paid 8 days.
First of all her space is a typical Berliner Altbau, so in a historic building... I love Altbau, but it was not a renovated Altbau, so it was not in mint condition, the bathroom was not modern, the kitchen was well equipped but also not modern. But the thing that finally made me move out was that the bed was too small for 2 people (1,40 m) and that it was squeaking. I could not sleep in it. Janina took this very seriously and I am sure she will look into the bed issue.
But everything in her place is super clean! And she has an amazing sunny balcony.