The room, location, and value are all five stars but that is not the best part of our stay with Apartmently. My girlfriend and I got our bags misplaced on the way from Belgium and we had no way of knowing when or how they would arrive at the residence. Dealing with the people at the airport was a nightmare, and even trying to figure out the delivery service for our luggage proved to be nearly impossible. However, Kaveh and Reinier stepped in and literally saved our trip by taking the time out of their own days to personally deal with the people who were in charge of delivering our luggage. After nearly four days without our stuff, our luggage was personally delivered to our door by the staff here. They showed tremendous kindness, patience, hospitality and understanding in an extremely stressful situation for us, especially as non German speakers. If you stay here you will be met with nothing but amazing vibes and help, and that’s beside the fact that it’s located in one of the best parts of Berlin.