Veeeery late responses, at first we were waiting from Charlotte 20 hours to sent us the instructions for getting the keys and finally when we had to leave the apartment a day earlier due to covid situation in our country, she has not replied at all (even now after 30 hours i am writing this lines) ... Also unacceptable that we found the used and dirty towels from the previous guests.... (in that case though our communication was good and she responded very fast and came twice to bring us new towels etc). The apartment is in a great spot, near everything and its so bad to have a host where you can't rely on...