She does not facilitate entering the apartment before to leave the luggage even if it is empty (as happened in our case) when we saw that she did not arrive at the agreed time, I wrote and it turns out that she was up waiting inside, she asked me if I had a bell in my house and that if I knew how to use it (since I had not called because she had no given information about the floor/number). Once there she makes you sign a paper with all your personal data. For everything else is a clean and quiet apartment, with all the facilities, although it is a little on the outskirts of Berlin, but well connected.