We didn't met Ellen and our host was Martina, which we met on our second day. She is wonderful, providing us very fast responses, even when we asked about the hair dryer, she immediately brought a new one. The apartment is just exactly as on the pictures and everything was great, even more there was a shower gel and shampoo (not included in the description of the apartment). The kichen was fully equiped with dishwasher soap and sponge. For sure I will book this apartment for our next trip to Berlin.