I really liked so much about this place. The location is great and it’s so easy to travel around on public transport.
The room had all the essentials needed for the stay and the check in system was easy. The accommodation was modern, clean and made the best use of a relatively small space.
However, at the time of writing this there is a big problem with the WiFi that needs to be resolved. I came to Berlin for work purposes and booked here months ago. I always read the reviews before booking and at that time everything was positive. Having a quick look back at reviews now though, the WiFi issues have been going on for at least a couple of months with no resolution in sight and no warning to guests from Numa that this is going to happen.
I had to resort to using my data in order to access work emails, then found myself out of data and unable to top it up because there was no internet…. As a woman travelling alone that made me feel slightly vulnerable as I found my communication with the outside world cut off.
I have a mobile router at home, so if Numa had warned me about this problem, I would’ve brought it with me.
I have worked in customer-service type roles for many years and understand that problems can occur. What matters most though is how a company goes about resolving the problem. “Sorry, there’s nothing we can do” is not the way to do it.
Would I recommend Numa Drift? Yes, if you don’t need WiFi. Would I stay here again myself? I’m really not sure because I feel let down by them.