Terrible experience. We were double booked and did not manage to check into original Airbnb. We waited for an hour (good thing is they paid for our lunch at their restaurant whilst we waited) and manager booked us into an alternative hotel which was in an inconvenient location and no amenities like laundry and kitchen eventhough we were told these were available (there wasn’t even a fridge in new hotel) and we were told the location was nearby which is untrue( it was 30mins away by tram and bus only, and no train station nearby). Reception guy also assured us verbally that Airbnb will refund us hotel cost and host will bear cost of new hotel as they made a mistake but this was untrue as Airbnb later told us the host refused a refund cause they paid for new hotel. We had no written agreement and thus Airbnb cannot do anything about the refund. We were not given a choice of full refund and to find a hotel ourselves vs no refund and to accept the new inconvenient hotel with no amenities.