We had a nice stay in the apartment – the flat was clean, spacious and in an excellent location in Friedrichshain with many bars, shops and cafes very nearby, there was also a Lidl very nearby which was also helpful. Ostkreuz station was also nearby, which was very useful as this allows you to reach many places in Berlin easily.

There was however no information pack about the flat or how anything worked, no help or advice about the local area and they offered no advice about how to get to the flat from the airport. When we told them we had a late flight they insisted we give them an exact time to meet them at the flat and that we would be charged 10 euros – which wasn’t stated on their profile. They said we would be charged more if we were late, which made us feel anxious and rushed.

The bed linen provided wasn’t good – we had two old single duvets and two old pillows that weren’t comfortable. They were no additional blankets and no sheets for the beds (not as is depicted in the photos). There wasn’t enough toilet paper in the bathroom for the amount of time we were there. The apartment could be loud at times with children from upstairs making noise and the front door opening and closing.

Overall a good apartment but there is room for improvement.