My friends and I had a mishap and arrived an hour late to the apartment. Tom & arzu got in contact with my mom to ask if everything was ok or if they should be concerned etc. when we finally got to the apartment, Tom was super understanding and kind, walking through everything and giving suggestions on what was good in the neighborhood. They were super helpful with any questions we had and took care of our laundry. The apartment is just like it is in the pictures and it's also super convenient with the U train station nearby. There were no problems at all!