if you value unflinching staunchness and the inflexibility of an autocratic hit squad, then Barbara is for you. The only thing thinner than the mattress on the pullout bed, was Barbara's empathy when we told her we found it impossible to sleep on the bed. She had zero regard for the fact that our experience in her home was torrid, instead telling us our opinion was invalid because the bed had a good review online. Who cares that the paying customer is unhappy, the online review matters. And after we left to find alternative accommodation at additional expense, her only concern was the inconvenience to her. Our inconvenience was totally immaterial. If the Airbnb thing doesn't work out, which I am sure it will not, Barbara has a promising career as a bully somewhere else, perhaps politics. The spin and lack of empathy which will no doubt follow our review should offer sufficient proof of her vicious and greedy disposition.