TLDR: Avoid this unethical management company completely. Avoid this apartment unless you are only using it to sleep and plan to be awake by 8:00am almost everyday.
We stayed for just over a month in this Airbnb. I'm writing a long review because this was one of the worst Airbnb experiences we've had and before you book you should know the good and bad about this apartment and management company TRIO. I've stayed in more than 40 Airbnb's around the world, many long stays, so I generally know what to expect.
The photos and listing are not accurate - in a way that may impact your stay - and the management doesn't seem to want to do anything about it unless you complain. We asked the host if we could check in 3 or 4 days early, they said yes, we could check in 4 days early at 5:00pm. This matters for a few reasons that will become clear as you read the rest of the review.
First, there is no living room, even though the listing said there was when we booked the apartment. I contacted the hosts prior to moving in and specifically asked if there was a living room that was not pictured. They said yes. In reality, there are a total of 5 rooms in this apartment - 2 bedrooms, 1 kitchen, 1 bathroom, 1 small dining room. There are no other rooms and no other spaces aside from a hallway. There was a couch pictured in one of the bedrooms.
Second, when we arrived there was no couch in the bedroom at all. There was a big empty space where the pictured couch, table, and lamp were. The host first said we didn't get a couch because it's only for 5 or more guests. I said, "no, that's not how Airbnb works". Then the host said the previous guest damaged the sofa and it had to be removed. They said due to covid they couldn't get a new one. They never offered to replace it. After a few days, when I realized we couldn't live properly without a couch, I searched online and found Ikea and a local furniture store that sold sofas. After I demanded they do something, they did order a couch from Amazon and had it delivered. It's not the same quality as the sofa in the photos but at least they did something. They also brought a standing lamp after I complained that there were no lamps in the house (despite there being lamps in photos). There are no shelves in the bathroom, despite the photos showing shelves.
Third, the apartment is not well stocked and it's not been maintained. There are a lot of damaged things in the house. For example, one of nightstand drawers has no bottom at all. Two of the drawer faces were not actually attached to the drawers. One of the windows is missing a handle (so you can't tilt or lock it). There is a 1 EUR size hole in the large bedroom wall near the light switch. The walls are dirty. While the beds were made when we arrived, I asked where to find the extra sheets, duvet cover, and towels. The hosts told me you only get one set! For a month stay. With one washing machine with no dryer... I told the hosts that was unacceptable and that we needed one extra set of bedding and towels for each person. They brought them after I asked but acted as if it was a big favor. There were NO cleaning supplies at all (not even white vinegar), though there was a broom and flat mop (no buckets). There was no oil, pepper, or anything in the kitchen except for a small salt shaker half full. There is an oven, but no pan to cook in the oven. There was nail polish painted on the beds in small areas, and in the bathroom too. I could go on and on but you get the idea.
Fourth, the large bedroom faces the courtyard which is wonderful until neighbors recycle bottles (usually happens near 8am) or any of the bins are empied. If you sleep with the windows closed this may not be an issue for you.
Fifth, the hosts tried to get me to write a VERY GOOD review for them in exchange for not making me pay for the additional 4 nights despite all of the things that happened. I said no and paid because I have integrity. I could have said yes, saved money, and then written the review as is (maybe I should have but that didn't feel right).
What is good about this apartment? The location is the best thing about it. The beds are comfortable. The internet works well. The shower has good pressure and lots of hot water. The dishwasher, microwave, and washing machine work well. The new knives and kitchen towels the hosts brought during our stay are nice. The neighbors are mostly quiet.
It would be suitable for short stays (I'd say a week or less) for people who intend to be out most of the day, use it for sleeping only.
I hope the hosts fix the listing so that it is reflective of the actual apartment. I've suggested the hosts actually stay in this apartment so they can learn all of the things that are wrong with it and fix them. In addition, I'd recommend the hosts take responsibility for their property and their duties as a host. Being rude and making excuses to people paying thousands of dollars to stay in your apartment is not a way to build a business. Also asking for a good review in exchange for money is unethical and against Airbnb's terms of service.
As I promised the hosts, this review is honest and accurate. If you've made it this far in the review good luck in your search.