The actual flat was nice, and the location was convenient, but that's where it ends. Melanie initially said she was completely flexible on meeting me early (I asked before booking). Then a few days before hand, she gave a time range that was later than my arrival. I said okay, I'd wait nearby in a cafe. I asked for suggestions... she was "sure I'd find something nice"....Then she was over two hours late meeting me. after delaying several times via text or just not showing up when she said (texts which I paid for since I'm not local) then wouldn't come meet me at a cafe one block away, even though I told her I had a suitcase and a phone that was dying. So add to the time in the cafe a 20 minute wait on the street in the cold.

Then the real fun: Once we were upstairs, she told me how her friend had accidentally left town with the extra keys last weekend...so we would have to share. We spent 20 minutes going back and forth about plans for the afternoon/evening, since she insisted on going out and taking the keys with her, which of course left me stranded. While she acted very sweet, she was extremely inflexible.
She swore she would be home by 930 that night so that I could get buzzed back into the flat after dinner...of course after the afternoon's delays, I wasn't so trusting. I asked her to please contact me as soon as she was home.
Well, 930 comes and goes. I text asking if she's home. No answer. Wait. Text again. Wait. Call. Text. Walk to the house. Realize she never told me which buzzer. Buzz the wrong flat. Text asking for the name. after 1030 she responds, saying she has been home the whole time..
Then I wait to talk to her since she is on the phone. I'm exhausted and just want the keys so I can sleep.
After one hour waiting, i knock on her bedroom door. She doesn't answer. I wait. Knock again, say her name...she pauses..the keeps right on chatting.
This goes on for 30 minutes...I get louder as i realize courtesy isn't working! I finally yell "I need the keys right now!" (She was going to be working 9am Sat to 9am Sun and I didn't want to be stranded.) Nothing. Eventually she gets off the phone and actually reprimands me for interrupting her conversation! She claims she already told me the name on the buzzer (not true) and that she promised she'd be home (which I didn't trust). It's midnight. I get the keys. Which at 2300 the next night I discover are quite finicky for the front door. Luckily a neighbour arrives and helps me! Her response the next day "yes, that key is quite difficult...." maybe let people know!! Extremely stressful not knowing if you can get back into where you're staying. The only bad airbnb experience I've had.