The apartment is at a great location, and the set up is very nice, with everything you need in terms of items to be comfortable (water boiler, extra blankets, 2 sets of keys, etc.). However, we did not have hot water in the shower the entire time we were there (4 nights/5 days), which frankly is not acceptable. When we asked about it we did not receive a response. Overall, the communication was not good - I asked for the arrival instructions several times, and did not receive it until about 4 hours before check-in (while I was on a 6 hour international flight). Since we were arriving from abroad, this is also not really acceptable because most people like to confirm these types of details before boarding an international flight, and not everyone has internet access abroad. I wish I could say I recommend the apartment, because in many ways it was great, but these 2 details (which are easy to prevent) force me to leave a bad review.