The service from Roi was excellent. He responded quickly to the request and to texts and questions, was pro-active in setting up a meeting time and getting flight details and ensured someone was on site to let us in at the agreed time. His assistant, who let us in the apartment, did not respond to any texts we sent but Roi was instantly available to ensure we got in the apartment and to direct us to the right floor (there are no numbers or names on any doors inside this building).

The apartment itself is as presented in the pictures. The bed is very comfortable, there are a couple of chairs and a small coffee table (not showing in the pics) next to the bed to lounge in and there is even a lockable hotel type safe. There is a full washer and separate dryer in the apartment which we made use of. There are ample spare towels if needed. The street is quiet and the drapes are thick to block out any light at night time. The apartment is very close to a metro station which has trains for line 1 and 2 which will get you pretty much anywhere you want to go in Berlin very easily. There are a few bars and restaurants and a small grocery store in easy walking distance.

Overall the apartment was an excellent, very comfortable and convenient place to stay in a beautiful part of Berlin and the service was above average. The only minor items I would note for improvement would be to add a microwave and some tea towels and to ensure the Assistant has her phone on and charged so she can respond to texts as guests approach the apartment, but overall very satisfied with our experience and the apartment and we enjoyed the ever exciting City of Berlin!