Heval and his staff have been helful, but as regard the price we paid, the flat doesn't catch up with confort standards; all is from IKEA and the chairs in the open living room were really cheap. Indeed we had some problems : the apartment at check-in was not properly cleaned and we had to contact Heval to solve the problem. I've been in lots of apartments in Europe for holidays and the standard offered by this apartment is not in line with the price prequested by Heval.