By far the worst experience I’ve ever had in air BnB or hotel. Do not stay here.
To get in the front door, a phone number was given to me which must be called and there is an automated message asking for a code to open the door…this worked for me the first 3 days but on the 4th day I got home late in the evening and when I called the number it wouldn’t prompt me for the code.
Soo I was literally stuck outside the building in the cold from 2:30am until 7:30am the next morning (Dec 24th)!…until another resident left the building, enabling me to get in.
Late afternoon the next day after many attempts I finally got through to the “support number” and I could only be told “I’ll try to contact the owner”. I asked him how I was supposed to get in the building over the next 2 nights I had booked (it still wasn’t working) at this point) and he literary couldn’t give me an answer, wouldn’t provide me the owners number, and just said he was sorry.
I finally got a message from the owner/mgr at 1:38am that night telling me to “try this new phone number”.
But by that time I’d already moved into another place (on German Christmas Dec 24th) as I had no way to get in the building!!
I was telling my story to another group staying at the property and they told me they also could not get into the building and were only able to do so when other building tenants opened the door to walk out.
I’m not a particularly fussy person and have never written a poor review, but this experience and lack of communication/support/empathy could not have been worse .