I booked at Caroline's place because she had excellent reviews on Airbnb website but unfortunately, I cannot confirm those reviews. I have used Airbnb for many years and staying with Caroline was probably my worst experience. Her behavior at the check-out was very rude, aggressive and scared me.
I had told Caroline the day before the check-out that I would like to leave the flat around noon because my flight was at 3:30 pm and she seemed to agree. She didn't say that that would be an issue for her so I was very surprised by her reaction afterwards. The morning of the check-out, I sneaked out of the flat between 9:30 and 10 am to let her and her daughter sleep - they give her unique room that they usually share to the guest and sleep on mattresses in the living room, there is no door between the guest room and the living room, so there is no way of staying with lights in the guest room without wakening them. On my way back to the flat, I noticed a Whatsapp text from Caroline at 11:55 am, saying that she was expecting friends. When I arrive at 12:10, Caroline was very angry, shouting after me. I had the feeling to be in front of a different person. I tried to explain her that there was obviously a misunderstanding and that I was sorry for that, but was interrupting and accusing me in a very aggressive way. I was quite under shock to be honest. Caroline literally pushed my luggage out of the door. I can understand that someone is going through personal difficulties and can be unstable, but Caroline was scary.
Beyond this sad incident, the flat of Caroline is bad conditions, which she suggests in her listing in a euphemistic way. Apparently young 16-year guests recently organized a big party in her flat and destroyed doors, lights, furniture (e.g., furniture with the sink in the kitchen). I fully understood the issue and felt bad for her. The listing could have more clearly mentioned, though, that the guest room has no door and the bathroom door doesn't work. Caroline could also have informed me that her daughter and her will sleep in the living room on mattresses on the floor because they give their room to Airbnb guest, which made me feel quite guilty. I also had difficulty to sleep because I heard everything when they walked in and out the living room, had phone calls or alarm o'clock. My alarm o'clock may have also bother her in the same way.
Overall, a bad experience.