Maria arranged for someone to wait at the apartment and provide keys. The apt had been cleaned and was warm and welcoming. It is situated in a central,but quiet area which was great. All the information we needed was provided. Maria gave us some good recommendations for restaurants and was prompt in responding to our queries. The apartment is ideal for up to 6 people and a great base for exploring Berlin. It was our first visit to the city and we wanted a lot of space and didn't want to stay in a hotel . I would highly recommend