I requested a check in for 9:00 a.m., they message was sent to me that checking can only be for 3:00 p.m. but that message reached my inbox only AFTER I paid. there was some kind of signal reception error on either my end or theirs, but it doesn't matter on whose end it was, it's the fact that they did not believe what I was saying. they did not believe that I was telling the truth, they did not give their customer the benefit of the doubt, and so people should know that this is how they treat their customers.
So they kept my money when I gave them well enough notice that I did not want to take the reservation with enough time for them to be able to give it to someone else. So they kept my money, when they could easily have decided to give me the benefit of the doubt on my story. Yes, this is what they did. Acting like I'm trying to pull one over on them, good, I'm glad you view your customers that way. I hope that this review makes you understand that you should not do that.
--Matt