I booked the apartment last minute – on the morning of the day of arrival- and Gili replied super fast, within minutes. He also double-checked on the second day if everything was ok. I have a lot of friends in the area, so I did not need further help or infos from him. I did cause him a little problem because he had promised the people who had booked the days directly after me a very early check in, which was no longer possible with my booking, but he was very transparent about this and made sure that the apartment is cleaned and ready for the new guests right after I moved out.