This property is not represented honestly. One of the rear bedroom windows is smashed (a 12" hole in the glass, not cracked) and all windows at the rear have scaffolding platforms allowing access. The windows are filthy - all due I expect to the construction work that has been going on for months (& still appears to have months left before completion). Pneumatic drills and diggers start up before 7am at both the front and rear of the property. We were told by the host at the very last opportunity (the day before check in after a three week accepted reservation) that there was some construction work going on to the roof that "would not affect our stay"
Communication is slow. - I had to ask for check in instructions less than 24hours before hand.
Check in is 12 noon but the apartment wasn't serviced in time and we had to leave our luggage and return after cleaning. The apartment is tired and badly needs some TLC. Missing light shades, dirty windows, slow draining shower, cupboards of old food and poor bedding. The communal hallway looks like Beirut with open, empty window holes and furniture blankets taped to the floor for 'carpets'
Fortunately we were only staying for 2 nights otherwise we would have moved out after the first morning.
My first experience with Air BnB- if I had been a little wiser with the complaints procedure I would have reported the property but we missed the 24 hour window. I have another reservation booked for this trip and the communication/service levels are already worlds apart from this experience so fingers crossed this is an exception rather than the rule.