We checked in a shortly after the hotel staff left we realized there were no towels for our showers. We went downstairs to security and he said sorry he couldn’t get us towels . I immediately sent a message through Airbnb asking them for some towels so we could shower in the morning and not only did no one respond quickly but no one even responded to me at all. To have no bath towels for your guest is not good to to just not respond to my message is unacceptable. We also had issues with the laundry down in the basement. To require an app to do laundry that is in the basement where your app doesn’t work makes it very difficult to do laundry. We were not happy with our stay here.