It is difficult to write this review. This is because we had a major problem that we have never experienced with Airbnb. But the problem was solved and the host Alex was very nice. And the room was really cosy. All in all, we are happy with the house.
The problem was that I didn't know how to open the lock. For me, German locks were difficult. At first, the host didn't explain how to unlock the door, so I couldn't open the door, I was really upset and scared, I sent a message to Alex, but he didn't respond, so I asked Airbnb for help. A staff member contacted Alex, and he send me a message to explain how to unlock the door and solved the problem. I was going to cancel the room if I didn't know how to use the key, but Alex tried to solve this problem by sending his girlfriend to the room to help me.
He's a nice guy and I'm happy with the room, but I've only ever stayed at Airbnb's where they are professional and prepared to prevent problems, so I was a bit confused.