Tom was very friendly and prompt in responding to our questions not being familiar with Berlin, and he even communicated with me directly while my friends were en route to checking in.

Do note that this place is on the 4th floor (technically the 2nd floor counts as "1" in Germany!) so be prepared to lug your luggage up without an elevator but Tom was helpful to our friends who went ahead first.

Rooms were clean and spacious and the neighbourhood was generally quiet and seemed to be a bit ethnic to me but was definitely safe and near the U Bahn / bus. The only drawback I would say is the bathroom (just the way its built) - where the toilet bowl is slanted diagonally (making you sit in a bit of awkward position lol) and is a bit small so you would need to do a bit of scheduling if 4 persons are staying there. Its certainly not a deal breaker by any means.

Kitchen is also available for use for cooking and our friends put it to good use as well. For the price it was certainly value for money for us. Internet connectivity was also never an issue although I do note that some of the power outlets were out of service.