Unfortunately, I cannot recommend Stephanie’s Airbnb because I don’t believe that paying more than $100 a night for extra headaches and inadequate basic necessities is justified. It is my opinion that Stephanie takes her guests for granted. She was singularly the least gracious host we have ever had.
Here’s what happened. My fiancé and I were impressed by how many reviews this place had and booked it for 4 nights in Berlin. Her husband checked us in, and since they live across the hall, we thought they would be more responsive than the average host.
Halfway through our trip, we realized we were running out of toilet paper and couldn’t find any extra in the apartment, which is a first for all our Airbnb stays. That morning, I messaged Stephanie through the Airbnb app asking for more. We were out all day and didn’t return until late at night, but we figured we wouldn’t need to buy any—surely she would see our message by then. We arrived home and nothing. By that time, all the stores were closed, and she didn’t respond to my message until 1am, about 15 hours later, saying “I’m sorry I didn’t see this! I’ll bring you some in the morning.” We go to sleep, wake up late—10:40am!—open our door, and still nothing!
At this point I am pissed. More than 24 hours have passed since I first messaged her expressing our need—she literally lives across the hall but doesn’t think our need for toilet paper is important or urgent. I message her again, saying that I will need to ask for money back (I asked for one night’s stay), and that is when she finally springs into action. While we were gone, she leaves us a few rolls and some cheap alcohol.
However, she continues to message me through the app. She blames her husband, she blames her maid, and finally she blames us, saying we should have let her know we needed something earlier, and then somehow having the nerve to imply it was our fault for needing toilet paper (like wtf!) because other Airbnb guests never had to ask for more. No, thank you!!! Move onto the next one!