Excellent - that's all that really needs to be said, but let me say more anyway...
Before we even left the UK, Robert was in contact with us and giving us directions without us having to ask. Upon arrival he greeted us, showed us around and we immediately felt welcome and at home.
He provided multiple maps with noteable locations (restaurants, attractions, train/bus routes etc.) marked clearly for us to easily follow.
The apartment itself is immaculate and beautiful. Not a spec of dust anywhere, clean sheets on the bed and towels provided for the duration of our stay. We did not need to use the kitchen much, just for tea and coffee, but there were labels everywhere with easy to follow instructions on how to use things etc.
Jack, the dog, was a delight - as was Robert. Never heard a peep from Jack all week, except for a bark whenever we returned from an outing. Robert was usually out and about during the day, but available most mornings and evenings and was also readily available to contact if we needed him.
Overall, our stay was amazing. It was made even better by Roberts company. He's kind, extremely helpful and so easy to get along with - on many occasions we found ourselves chatting with him for ages of an evening. Also, most mornings he would make me or my partner a cup of tea/coffee for both of us without either of us even asking or doing it ourselves.
The apartment is georgous, as is Jack, and Robert really made our visit so much nicer. If you have the chance, go ahead and use the sauna on the terrace. We only used it the once, but it was the cherry on top of an already perfect week.
Five stars just doesn't cut it for the service we received, we definitely will not book anywhere other than this apartment for all of our future visits to our flavourite city! Highly recommend!