On arrival the location was as expected, a clean and spacious apartment with 4 individual beds, a practical kitchen, etc... We arrived late from the airport (23:30) and the managers left the keys in a dropbox for us, all very practical and convenient. The first impression was good. However in our 5-day stay (thursday to monday) we came across some issues that future guests might want to consider.
- The place is not a regular neighbor building, but an "Airbnb hotel"
- Don't expect peace and silence. The "quiet hours" explicitly stated in the Airbnb listing (22:00 on) are not respected or enforced at all. Expect noise, social gatherings and loud music from other Airbnb apartments until well past midnight, particularly on weekends. This happened during our stay on two occasions (friday and saturday). We also heard people laughing and screaming in the stairs, waking us up late in the night (coming back from partying).
- The managers (Martina/Charlotte) took more than 24 hours to answer our first message, regarding loud noise from the floor above us, and also a question about heating. We spoke with Martina and she was able to talk to the upstairs neighbours and tell them to tone the noise down. This was around midnight of our second night.
- However, the managers stopped answering completely after that. The next night there was another party and they didn't reply to any of our messages, either through AirBnb chat, phone calls or Whtsapp. We didn't hear from them again at all. I have been using Airbnb for 10 years and this disregard for guests is unheard of.
- Radiators are not individual but part of a central heating system that doesn't start running until October. During our stay, first week of September, the apartment was chilly most of the day and night. The apartment doesn't provide any electric radiator or heater of any kind. My wife is sensitive to cold and had to use two blankets and a small heating pad we bought at the store, in order to sleep comfortably.
- Only 2 of the 4 mattresses are somewhat comfortable and solid. The other 2 are somewhat worn out.
- No gel or shampoo in the bathroom so bring your own.
Would I use this listing again? Yes! Only in case I need a place to party in Berlin, since I now know that the managers are 100% hands-free and don't care too much about anything that happens in the building.