Serge was very pleasant and welcoming and clear in explaining everything.
Although the building was hard to find as it is two buildings in one, but eventually we were able to reach each other. The elevator has some issues and some days it worked others it didn't. Serge was a true gentleman and helped with our luggage with the stairs :).
The place was overall clean with some exceptions. The Wifi unfortunately cut off during our stay and Serge was not able to come fix it so that caused a huge issue however it passed. Super close to the metro and most places were about 25 mins away which was the average . There were supermarkets close by which was convenient.