Enrico was unhelpful when we asked how to access the property - gave us an email address which was wrong and a phone number for someone else to let us in. When prompted he did provide the correct email address, but the person he referred us to for access did not respond. When we arrived at the airport, the number he had given us was unresponsive. We tried to then call Enrico, but he was not answering the phone. He eventually texted - we were still standing outside the airport in Berlin at this point - and told us he had double booked and we could not stay. He gave us the number of the tourist office - which is also listed as one of his contact numbers, even though it obviously isn't his number. Enrico has said that he will refund us the money, but we spent double on a hotel because we had to book last minute, and the whole thing was very inconvenient.