I stayed for 21 nights, so I would say I got to know the negatives and positives during my stay. I’m a Berliner since 15years and had to stay here because my flat got fixed. The area is great, although the direct street of the hotel is shady during the night and it’s one of the main streets in Berlin, you cannot leave your windows open at all of you want to sleep in.
The communication wasn’t great, in fact there were two cases of firealarms during the night in one week. The hotel service didn’t even reach out afterward besides all of the hotel guests had to stay outside of the hotel for 1hour in heavy rain during the night (4am) some of them barefoot and half clothed. I missed one meeting because of that and my first nights weren’t exactly a paradise. As you can imagine.
I messaged them for the main room light and got no answer - it was broken after 5days. Then the Internet didn’t work. I called twice and there was a friendly service voice wondering why nothing happened and they didn’t get the message alert on Airbnb. It was super friendly but nothing happened afterwards. Room light stayed broken during the whole stay. Rooms look way bigger in the images.
All in all the hotel is very pricey for the service, but most of the guests are very young or in groups. So it was quite noisy during the night. I’m used to noise, but 17year olds smoking in the rooms partying isn’t exactly what I signed up for.
The washing machine, especially the dryer, was broken and nobody could help. The reception is hiding in another room, and you can only call them. It’s ridiculous when you know that they are 2m away but let you wait forever and hesitate to answer even during office hours.
The service staff though, the cleaning ladies and men, were absolutely impeccable and helped out whenever they could.
I wouldn’t stay here again. There are too many alternatives, larger rooms, better communication and less expensive.