In the absence of Alexander, his friend Clemens ensured i was able to check-in/out and was extremely helpful in many other ways (I was even welcomed with a bottle of wine upon arrival). If i required any assistance, i would send him a text message and he would respond swiftly. The apartment itself was grand and spacious. The pictures really doesn't do it justice. My only gripe was there wasn't an iron for my shirts, so had to do without. I later found out Alex did have an iron ,but you'll need to specify beforehand. Secondly, a second key would be nice, especially if there are two of you or just for the sheer convenience.