Check-in was an absolute nightmare.
In all honesty, the place itself was nice and well-located.
But I wouldn’t want to go back because of check-in. We arrived at 9pm with the previous insurance from the host/hotel that check-in was possible until 4am (reason we booked this hotel, we were arriving a bit late for a regular Airbnb.
Turns out check-in wasn’t at the hotel reception but our hotel room cards were to be collected from the bar at the corner of the street (?)
The cards didn’t work, nobody wasn’t reachable by phone, there was no night staff to be found. We ended up somehow figuring out that the pizzeria down the hotel could get in touch with hotel staff.
Somebody did come to sort the situation after we insisted. The whole thing took 1h30, nobody apologised, our dinner plans were ruined (we could only get out the at 10:30pm).
Hotel staff didn’t apologise and when I asked for compensation nobody cared to reach out /follow up.
Very unprofessional.