Clean, spacious apartment in Berlin ...and that is all. I was met by condescending Rebecca...who berated me (and my driver) upon arrival. She was condescending and aggressive... without exageration, she was the rudest, most unprofessional I’ve met in a decade...she practically threw the apartment keys at me and she never even formally checked us in... I literally signed the check in documents at check out!! Not only was she rude to me, she was vicious with my driver, who actually spoke German and still couldn’t understand what she was trying to say. Did I mention that she also hung up on my travel agent TWICE ?? When I reached out to the host, there was a half hearted response... he didn’t even get my name right. After his half try, I reached out again.... crickets, no response, nada...I have traveled extensively, to all continents, and many, many countries. Never, ever have I been so mistreated by an administrative assistant and an unresponsive host. When I requested a late check out due to a late flight, the response was that, coincidentally, someone had just booked that specific apartment in a building that had hundreds of them. Oh and, if that isn’t enough, when I first entered the apartment, they had either just finished spraying for insects or that apartment hadn’t been opened in weeks. It smelled horrible. I opened the windows and kept them open during my entire stay... but all of a sudden, it was magically busy. Good Lord. Thank goodness that our tour guide was amazing and managed to salvage my experience in Berlin... which is a beautiful city that I highly recommend... just do t stay where I did.