I stayed at Frank's place over a weekend with two other friends and my husband. I arrived to pick up the keys and be checked in when I was greeted by a woman in the street, given the keys and told to let myself into the apartment. I found this a bit odd, since every other Airbnb place I've stayed, there was always someone who shows you the place, etc. Upon letting myself in, I realized that there were no sheets, bed covers, pillows, or towels for two of the other people staying that weekend. Luckily, a message to Frank fixed that. The apartment itself was lovely and everything was as shown in the photos. My poor review is for poor communication and lack of attention to detail upon check-in.