***OUR BAGS GOT STOLEN HERE***
DON'T GO TO THIS PLACE IF YOU DON'T WANT YOUR PROPERTY TO BE STOLEN UNDER THEIR SURVEILLANCE.
The check-out times are bad, you need to pay extra money if you leave later. You need to pay extra money for towels, lockers etc. The staff is not helpful AT ALL, they said our bags would be safe in a room used by guests for temporarily putting belongings, however our bags (and those of others) WERE STOLEN!!! When we learned this it was very late at night, so the staff insisted we don't call the police at that time CLAIMING IT WOULD TAKE A LOT OF TIME FOR POLICE TO COME, however we called and the police arrived in 10 MINUTES. It is like the boss of this place and the staff were collaborating to be as neutral AS POSSIBLE, which was very suspicious since THEY DID TAKE OUR PASSPORT PICTURES TO USE IN CASE OF THEFTS ---WHICH THEY NEVER DID!!!
Our stay in Berlin was ruined by this, we DON'T RECOMMEND this place at all.