Frank was very kind and helpful, on our arrival in Berlin he waited until late (around 23 o'clock). We found the house very welcoming and clean, equipped with every comfort, located on the ground floor, very convenient for those with luggage. The location of the house is great, it is just 20 meters from the metro / tram / train station and so was very convenient for traveling. The area is quiet, residential, equipped with shops (there is also a large shopping center next to the house), bakeries, supermarkets, bars and cafes, pharmacies, in short ... there is nothing missing! For a couple of days there was a hot water failure in the whole building but Frank immediately took care of it and made it absolutely available, he was an excellent host. Very recommended!