Berlin is an awesome place to visit. I had a really great time exploring all the history and cultural elements and seeing friends. This place has a comfortable bedroom and lounge and it’s aesthetically pleasing but in my view it was majorly lacking in providing good hospitality and lacked thought. I’ve stayed in a lot of Airbnb and mostly had great experiences and this is the only time I have complained. I found this place lacking in the little things: It didn’t have shampoo or conditioner, the television reception didn’t work, there were limited towels, there’s no shower curtain or door so the bathroom gets flooded each time you shower, there was coffee but no real plunger or machine to use it. I improvised by using self tea bag filters to make a cup of coffee. The kitchen had a cork screw, but no bottle opener to open a beer or similar. When I’ve run an Airbnb in the past I’ve left a few small items of food, milk, bread, something at least. There was nothing. Overall I found the communication poor. I had three attempts to make contact before I arrived and got nothing back until I was waiting at the local al Hamra cafe. The most communication I got was almost obsessively about collecting a 5% tax that I was told is required in Berlin. It was suggested they would send me a request to pay it via Airbnb. I never received the requests and when I messaged asking if I should pay cash I got nothing back. Surely, this tax could be incorporated into the cost they charge for the place which is already high. I felt this place lacked thought and care; Airbnb is about offering a unique experience, this was a let down. I felt like a number and not a guest.