i stayed with my daughter at Ellens place for three nights. Shortly after we arrived the heating and hot water disappeared, and when I rang and wrote the host, I didn't get any replies. The boiler got "fixed", but still didn't work, which meant we were freezing and with out hot water for half of the time we stay'ed in the flat. The boiler got fixed in the end, the evening before we left.
The flat itself is fine, but i wouldn't count on any help og service, If something goes wrong. I did get a (small) compensation although - especially in January - I would prefer a flat with heating and hot water