Everything was just as described and expected. Messages were replied to straight away, and very helpful. The apartment is a great location, between the airport and the city centre. I travelled easily with my two children (6 and 10) by S-Bahn from the airport and a short walk to the apartment, and from there to the city centre and other areas on the U-Bahn and S-Bahn. Hermannstrasse is a really good location for visiting many areas by public transport, and also lovely walking around the local area of Neukolln. We were greeted on arrival (even though our plane had been delayed) and there was bread and cheese and plenty basic ingredients for use until we were able to go to the shops. There is a shop downstairs with most of the basics you would need for food and drink and lovely fresh bakery products, and there are supermarkets just 5-10 mins walk away. The apartment was lovely with plenty space and the balcony for fresh air. There were toys for smaller children and lots of information leaflets and maps. There is plenty parkland and children play areas locally too. I would definitely stay here again. Thank you so much for helping to make our stay so enjoyable.