The location of the ground floor apartment is excellent. It’s situated in a typical Berlin courtyard. The Schönhauser Allee is round the corner with lots of shops and restaurants as well public transportation is a 5-minute walk.
The bed is good and Wi-Fi reception is excellent.
However we did have a few issues and to our disappointment difficult to resolve with Alan & Kasia.
Upon arrival when checking the apartment with Youarewelcome.Berlin staff we noticed there was just 1 tea towel in the apartment for a stay of 9 days.
One tea towel for 9-day stay is not very hygienic.
Furthermore in the bathroom we found a full load of damp washing in the dryer. The Youarewelcome.Berlin employee explained that they have 2 hours to clean and prepare for new guests. Not the guest’s problem I would say.
We were left to dry the washing, fold it and put it away.
In the bathroom there are no hooks or towel bars to hang the used bath towels to dry. Showerhead hook broken.
The kitchen is less than basic. As mentioned before 1 tea towel for 9 days,
no hand towels to dry your hands. Again no towel hooks to hang wet tea towel.
No eggcups. Practically half of the crockery was chipped.
One knife with tip missing plus no stirring spoons for cooking.
Built in refrigerator door is no longer attached to the refrigerator door, therefore very hard to open plus appalling to look at.
We contacted Alan & Kasia by e-mail using the mail addresses we had from previous contacts. After 1 day and no reaction I contacted them again by mail using a second mail address. I did receive a response that they had not received content of my mail, however my travel companion, whom I had cc-ed, had received both mails including content. Alan contacted me by phone. This was not a success to say the least. To cut a long story short. The next day we did get some tea towels, 1 hand towel. Stirring spoon and some knifes. No eggcups and the showerhead hook was replaced, however the replacement was installed upside down. So made it awkward to use.
We paid €757,00 + €32,10 Berlin City taxes for a 9 day stay.
We feel we did not get value for our money.
It was a disappointing and frustrating experience and we sincerely hope that Alan & Kasia put more effort into participating in the hospitality market.
A small investment into decent and basic kitchen tools, crockery, towels etc will go a long way.
We will definitely not recommend	their place.