This Company is terrible. My brothers and I booked an apartment with youarewelcome.berlin for five days. And we didn't expect that this company which uses airbnb in order to rent its own apartments would really make one of the biggest mistakes ever.
They checked us in into a wrong apartment, without informing us about that. After 2 days one of their employees entered to the apartment that we have rented and moved our stuff, including all personal things to another apartment without getting our confirmation for doing so, and even without informing us.
During that day we have been on a trip outside of Berlin, and the employee that moved our stuff contact us at night and informed us that he moved our stuff. We really get confused, offended, and afraid. And decided to exit our trip and head back directly to the apartment in order to see what happened.
I really didn't expect from such a successful company to do something against the law by entering into our privacy without letting us know.
While moving our stuff the employer broke my brother's hair dryer and the company didn't take any responsibility about it.
I really expect that Alan and Kasia will take an action and reimburse us for the aggravation that was done and for breaking my brother's hair dryer.