Hotel staff entered our room late at night and ran away noticing the room was occupied. Leaving without explanation. My children felt very uncomfortable after that. Compensation was promised verbaly the day after but it would take a week to deliver money to my credit card. After a week there were no compensation and a e-mailed and got this answer 07-10-21: "Unfortunately, we can not give you any remuneration in retrospect." (email from Ines Knackstedt).
After that, my emails have not been answered. Still waiting. Under all criticism! / Mattias