Excellent customer service. Great location to visit Berlin by car (train station is a little ways away but within walking distance). This apartment was spacious with large living room, separate bedroom, private bathroom and small kitchen. Only downside was the smoky (?) and musty smell in the apartments that other reviews have mentioned and old cigarette butts on the patio from prior guests. Otherwise it seemed clean inside. Receptionists were very helpful and accommodating. WiFi connection could be better.