This was my first airbnb experience and it didnt go smooth as i expected... At first we were asked to pay double after we booked due to 'an error by Airbnb'. Thanks to airbnb costumer service we got the original price. The house owner didnt send us any details, answer my messages or sceduled a time to hand the keys, she answered only one day before our flight when i called her personally.
We told the house owner before the meeting that our flight was delayed and we wont be able to arrive on time. She wanted us to pay for the delay, which didnt make sense at all since flight delays happen all the time. After i messaged her a few times she let it go.
When we got to the house, which was 10-15 min away from the subway, it looked really nice with lovely view and bright rooms. We were dissapointed that after the long travel all the towels were wet for some reason, and there were lacking items that is shown on the photos like an esspresso machine, and large mirror (only one tiny mirror in the bathroom).
In the end we had a really lovely time in Berlin, i just wish things was a little more smooth with the booking and the appartement.