Our directions for the apartment were by Airbnb message, I arrived late at night and the key was inside the building, we waited a while for someone to open us (because we had to ring any bell to be opened) nobody wanted to open it.
1:00 am very cold in the street trying to get someone to open us up and us speaking English and nobody wanted to do it.
Then it took a while to try to remove the key that was taped to the letter locker (too risky for just a key)
We got to the apartment and we had towels and everything was in order and clean.
We did not have Internet access the night we arrived until the afternoon of the next day, because they did not tell us in advance how to access it.
I think it is a detail that must be reported since it is included in the payment of the service.
Basically we were alone in the apartment because they were traveling (usually there is always someone in another room, that's what we have been told)
We only slept because we were out working all day, on the last night I had to go from where I was to the apartment to open the host, because she gave me her key, in theory I had to open it for when she arrived from a trip.
Which she never asked me before, nor did she inform, nor did I ask if I had time, she agreed.
The girl told me that this is the first time this has happened, that she is always one of the two girls at home and welcomes the person.
For us was no good, because it was the first time with this situation, with more reason they should be more responsible and careful with the situation.
I think that if they rent they should have a separate key for the clients, since it is not our responsibility to open the door or stop doing our activities for that reason, even if it is the only key (they could take a copy and leave it alone for this)
She told me that it was just a key and that she had clearly written to me that she had left me her key (but she did not tell me or ask if I could be home or what hours she was to open her, or simply adapt to the schedule of the client)
She told me that it was important that I open up, and I felt irresponsible added to the above details, that's how I went and looked for my things and my husband and I decided to leave before giving the apartment.
She has told me that it is bad communication, really the host of a place should take care of the details of the entire rental, because it is her responsibility.
Location and everything else is good but really now I have a more remote place but much better where they give me the entire apartment for the same rental price and information when I arrive where it tells us the rules, recommendations, wifi of the house, etc.
Something completely different from this rental.