Our stay was nice, however when checking into the apartment there was no contact from the hosts colleagues and this resulted in us waiting for an hour! Also upon finally getting in contact with the colleague she gave us a very small introduction and made us pay 20€ "for wasting her time". No effort of contact was made at all. We did call 3 times to attempt to resolve the issue but the person we called was very unhelpful and threatened to take our booking away. Maybe they should be a little more patient with people traveling from other countries. otherwise the room was clean and the location was nice.