This is a great little flat, located in a really central fantastic part of the city. We are three friends who were in town for a high school reunion and it was a good base for our weekend. The beds were comfy and the space was generally well-equipped. We were a bit surprised at the lack of personal touch though, some of us having experienced airbnb places in other cities and having had very different experiences.

Before arriving, contact by email was a bit intermittent and the person in our party who was arriving first had to chase Anja on whatsapp to get a response. She was also told that Anja doesn't work on airbnb stuff at the weekend, which seemed a bit odd. The benefit of airbnb is the personal touch, like welcoming your guests and keeping in touch. This was missing. There was a list of rules but no personal recommendations for restaurants or anything like that.

The cupboards and fridge were bare, apart from coffee and one tea bag. Of course nobody has to provide a whole load of food and drink, but a few basics would have been nice. Then there were some things that were broken or needing a bit of attention - a cupboard door that wasn't easy to close, the blinds that wouldn't meet in the middle. When we opened the oven to use it, there were crumbs on the oven shelf.

We were also surprised by an extra charge for bedding and towels that was demanded in cash on arrival - this is such a basic need when staying anywhere and it's a bit disingenuous to advertise one price per night, then add cash charges to it. The whole benefit of airbnb is that you are staying in someone's place rather than in a flat that is rented out purely to make money for a company. Everything is done through airbnb and there should not be cash changing hands.

Although it was a good base for our weekend in Berlin, next time we will look for something that has more of a personal touch.