BED BUGS. It can't get worse than this. The moment we got inside the room we noticed a few black spots on the bedsheets. I did a quick check for bed bugs under the mattress but I couldn't see anything so I ignored it. Later my partner spotted a bug but she didn't know what it was and just assumed it was a random insect and ignored it. The room smelled like old, which covered up the scent that bed bugs usually have. We slept and woke up at 4am full of itchy bites all over our bodies and I had at least 5 bugs crawling on me and . We killed many adult bugs, which means they must have been there reproducing there for a long time and apparently the cleaning staff never noticed (not even by the obvious marks on the bedsheets which should have been washed). We sent them pictures inbox and left the hotel imediatelly. We travelled to another country and had to spend our whole first day of vacation washing and drying clothes on high heat (it destroyed a few shirts and my partner's purse) and I had to throw away my backpack and buy a new one. I called them in the afternoon and the receptionist said she didn't see my message and that it never happened before. I got a call from the manager saying again that this never happened before and that I would get a full refund in the next day. We found on booking.com a review from 20 days earlier complaining about the same problem with bed bugs, which means that it not only happened before but also the hotel did nothing to fix the issue and kept the rooms available. After many messages to the hotel, late and unfriendly replies and another call to the menager, over 1 week later I finally got a PARCIAL refund and not the full refund like promised. Besides the bed bugs, we had hair in the bathtub, the curtains wouldn't close fully, the whole place was badly cleaned and the wifi didn't work. I have no idea how this place has so many good reviews. Please don't step on this place, it should be delisted from Airbnb right away.