The house is spacious, well maintained and clean, with all the accessories that make your permanence comfortable and pleasant. It is also close to public transport, which is a plus in a big city like Berlin.
The evaluation is less favourable regarding the host, hence the two stars.
We had to pay an excessive fee for a petty misunderstanding about the check out time, but that's not the problem here. The problem is that, after the host hung up on me (that's already very impolite), I tried to call them back to know how much I should pay and how, and they never answered. They never answered WhatsApp messages or in the app either, even though they knew the subject. The only communication I had from them was a payment request via the app, the day after we left, where they cited articles of their own agreement that do not exist.
I do not mind the money, but not answering a legitimate question about what I should pay and ignoring me even afterwards is inappropriate. A host that ignores you is not acceptable, especially as we've been correct with them, we paid what we were requested to, and we left the house perfectly in order, as we only slept and had breakfasts there.