I didn't have a chance to meet Frances, unfortunately, but she did everything to make sure my check-in was smooth and well-communicated. Her room was lovely, very comfortable, and in a great neighborhood. I would be very happy to recommend it to anyone looking to explore this vibrant, unique corner of Berlin. I would note, as others have here, that the flat is on the 5th floor of a building with no elevator. Not a problem for me, but it could be tough if you are carrying heavy luggage.