The person I was in contact with was Eric, whom I never met...When we arrived to the apartment no one was there to meet us. We were lucky to meet some nice neighbors that called Eric and soon after someone came with the key and let us in. I must say it wasn't a very welcoming check in but from there everything was perfect. The apartment is exactly as it looks at the pictures, lovely!! Big french windows that let a lot of light in. Nice kitchen, well equiped. Very very quite, the mentioned small zoo didn't bother us at all, on the conterary, it was nice to look at. We loved the location, easy to get anywhere in the city, lots of restaurants and bars around. We had a bit of a difficulty to find a supermarket, but there are two very close by. All in all we had a great stay and highly recommend this apartment.