The location of the apartment was great, near public transit and restaurants. Entrance is to the side of building, building was safe and secure. Check in was great, they gave us restaurant recommendations, showed us to room and helped with luggage. We had an issue with the shower, my cousin took a less than 5 minute shower our first day there. The drain had not been properly cleaned and the shower overflowed flooding the bathroom, kitchen and living room areas. Staff was attentive once we brought the issue to their office. They cleaned up the water, cleaned the drain and provided new towels. In reading other reviews it appears this is an ongoing issues with hair build up in the drains that is not being cleaned regularly leading to flooding. Our apartment had a mildew like smell (likely from flooding) requiring us to keep the window open at all times. There was also mold in the shower. It would have been nice to have a heads up from staff about the flooding as my cousin would have been more attentive and stopped the shower earlier. It seems they need to fix this drain issue. Wifi worked fine for us though.