The place is infested by bed bugs. I was traveling with my 7 friends and 4 of us (including me) were bitten by bed bugs on the first night. It was so much agony and pain that we had to rush to Emergency Room in the middle of night (3am) to get treated. I can provide the diagnosis letter from the doctor if anyone is interested to verify my review. Then when I reported this to hostel, they said "we brought the bed bugs from different places". This was hilarious because:
1. This was my first hostel in Berlin after I flew there from Paris (my apartment) and I am living peacefully in my apartment in Paris for a long time.
2. All 4 us cannot bring bed bugs from our respective apartments.
3. If the bed bugs were traveling with us, why we were not bitten by them when we were traveling.
4. If we got the bed bugs during the journey (flight), how is that even possible. haha.
I strongly recommend not taking this place. Instead go for a budget hotel which is better than this bug infested hostel.
The reception staff is awful. There are a bunch of temporary workers who don;t care about the guests and treat you as if they are doing a favor to you. I was told that these people stay for free in exchange of their service at the reception.