I arrive and the apartment hadn't been cleaned. Used towels, garbage from the previous customers...
I get a downgrade room for the day at 15% discount. Next day I would be able to move to my original apartment.
I get woke up at 11am from cleaners expecting my replacement room to be empty. I don't know why I need to think or adapt my schedules for the company mistake.
I'm told the apartment has been cleaned and I can move there. It wasn't. Still as dirty as before. Move back to the previous room.
After some time I'm told it has been cleaned. I arrive there and they are still cleaning it.
Other than that it's good. Obviously the startup hasn't disrupted much, if there is any issue the processes are bad and customer service won't know what's actually happening there.
15% discount for one day after they make you lose hours.. Ridiculous.