I was satisfied. Numa helped me when my previsous reservation at other host was calceled 1 day before my arrival. Nice accommodation in a very good location (bus and metro station in front of the hotel, many restaurants nearby, Edeka also very close). They communicate very fast via whatsapp. The room was quiet, only if you open the window you can hear the train. Internet worked without problem. In the same building is a restaurant where you can get a breakfast. I was not very happy that there was no door to bathroom (might be a problem if you travel in a group of people) but overall a great place.