We were made the feel very welcome. Communication was prompt and reliable. The apartment is well designed, has everything you need and is well organised. It is light, airy, spacious, modern and quiet. There are clear instructions on how to use everything in English and German, and a range of helpful guides and information about Berlin. Berlin is a great city: the apartment puts you in the middle of it, in a neighbourhood which is safe, convenient and accessible. You could walk to the main train station (we did), to the Bundestag (we did), to Museum Island (we also did). There are lots of interesting shops, bars, restaurants and galleries in the neighbourhood. The underground stop is a short walk, the tram stop is on the corner, a supermarket is almost next door.