Although we were not able to meet Natalie in person (her friend let us into the flat) the communication with her before, during, and after our stay was good. The flat was as described and I would recommend it to other young travelers looking for a real Biarritz experience! The neighborhood was wonderful: surfing just minutes from the flat, good grocery shops for when you want to cook at the flat, good restaurants for when you're feeling a bit lazy, and a short walk (10 mins) to the town center. The flat itself and the neighborhood serve as a quiet respite from the crowds of locals and tourists swarming around the center. The four of us traveling thoroughly enjoyed out stay at Natalie's place in Biarritz!