The apartment had great potential to be a 4 or 5 star review, given how central the property is and the tremendous view of the beach it had. However, what happened after checkout really soured our experience.
We received a call from Joëlle, our on-site contact, and were subject to an abusive tirade before she hung up on us. My fiancé and I were absolutely baffled as to what this was about. A subsequent insult laden text message from Joëlle seemed to allude to the fact that we hadn’t taken out the trash (which was not part of the checkout instructions or mentioned when we asked about the checkout process). To receive that call, based on something so trivial, was quite a shock and really soured our experience, especially given the fact that the apartment wasn’t the cleanest when we arrived (dusty, half eaten crisp packets in the cupboards), we paid extra for bedding and there was no wifi when it was listed that they had wifi.
It’s quite a shame, as the apartment was ideal for our trip and we enjoyed our trip to Biarritz despite it ending like that.