I stayed in the appartment for three weeks and felt super comfortable.
It's perfectly located in the city center and you will find everthing you need in the appartment. The interior design is really tastefull.
I never got the chance to meet Nathalie in Person but our communication was always quick and easy and i had everthing needed.
If you still hesitate to go to Biarritz i can tell you: you won't regret . This place is the perfect mixture with it's french charme combined with the coolness of surfing.
I will defintely come back!