This is the worst Airbnb experience I have after using it as a guest and a host for a long time. Gaelle is the worst host ever and so unreasonable. My boyfriend and I cannot sleep the whole night the first day we checked in for a 3-nights stay due to the loud music from the club close to the apt. They have an event with door open all night long with super loud music. We informed the host at 5am after sleepless all night. We even went to the club and asked if they can lower the music but they cannot. We informed Gaelle that we have no choice but we have to book another Airbnb so we can sleep. Gaelle showed zero empathy on our terrible experience in her communication and refused to issue any refund even for the 2 nights we didn’t stay at all.
In addition, it needs to point out that the apt is extremely small with very minimum supplies. The 2 single beds are not comfortable at all and the room is extremely hot without any fan or air-conditioner. The apt is right next to the main road with lots of noise even without the loud music. We closed the window because the loud music and the noise. However it is hard to breathe as the room is so small and so hot. The unpleasant experience with Gaelle really impacted our trip and definitely don’t recommend to any travelers who want to have a nice and peaceful vacation. We are very sad that Airbnb would have such terrible host.