If you want to ruin your vacation, go ahead and choose this place! Well, here is the story:
The profile name and picture belong to a girl named Alexandra but we didn't see her. There is a guy who gives the key named Fred and a man named Gregory who sends the messages in Airbnb. We were supposed to receive the key between 1:30 to 2 PM but our flight had a delay so we arrived at 2:30 and no one was there. We were tourist without any active sim card so it took us around more than one hour of wandering around the city under the sun to find a WIFI to contact them. It was Sunday so nowhere was open and we had to activate our roaming and pay 40$. Surprise! Gregory was not welcoming even behind the phone!! I was so tired with a tribble headache and asked him why there was nobody there and he accused us for being late and not having a phone. OK assume that all of these were our fault but the way he talked to us was so bad and we really didn't know what we should do. We came back to the place. But no body came. We found the key ourselves which was hidden. After one hour Fred showed up and asked for 80 EUR of cleaning guarantee! We refused to pay him the money and I guess, he realized from our faces that we are so pissed off and there is no way that he can get that kind of money. "I suggest you to refuse to pay 80 EUR in case you dare to rent the place". The place itself was not bad. It was well equipped. it was clean but not completely if you mind. For example when we opened the dishwasher it was smelling horrible because there were many unwashed dishes inside, I think for long time. In the last day we spend 2 hours to clean everywhere and we were packing up when Fred showed up and asked us to leave because he wanted to get the key and leave as soon as possible. We had finished the cleaning but the vacuum cleaner was plugged in for the final sweeping. Fred said there is a foot print upstairs. We wanted to clean because we had 1:30 hour before checkout but he asked us to go out and told us "I don't have time to wait, I will do it myself and It's OK". But, after one day, Gregory asked us to pay 80 EUR of cleaning fee via Airbnb!! He said you did not clean the place! However, we didn't pay anything because Airbnb realized that it wasn't fair and the resolution was closed.
We had a bad experience by choosing this place, we should have trusted another bad review of this place. We don't recommend this place because if you encounter a problem nobody cares. By the way, Biarritz is a marvellous city!