Francis's apartment was comfortable, very well located and had everything we needed for a working stay in Biarritz. I was a little surprised that we had to make our own beds and that there was no basic soap/shower gel in the bathrooms. Personally, I like to travel light and usually for work, so I dont expect to have to run around and get toilet paper, shower gel, etc. and I expect beds to be made on arrival, which is quite often late after a long journey to get there. I also dont expect additional cleaning fees after booking, this should be wrapped up in the price. I may have missed this in the description. Also the fridge doesn't work very well. Apart from that it's a nice bright, airy apartment, close to everything. Communication was good.