We had a complete disaster. My daughter-in-law and granddaughter were flying in to Biarritz for one night to celebrate my 50th wedding anniversary and we wanted to be all together in an apartment to relax and enjoy it.
I tried to contact Frederic to let him know that we would be arriving earlier than originally expected and also to check that there was sufficient bed linen, towels etc as my son was also coming with us.
I had one email saying that he would phone me as I requested but he never did.
I emailed and emailed and got no response over about three days and left telephone messages.
He had asked that we telephoned him when we were about 20 Minutes from the apartment, I phoned as requested and got his answer machine, left him a message with the arrival time according to the sat-nav. We arrived, nobody there. I phoned, answerphone. A neighbour in the same building went and knocked on Frederic's door. No reply. I phoned again, answerphone.
We did not know if Frederic was ill or what, we had to collect our family members from the airport and we needed to have a place to stay. One of the people gathered around us recommended an hotel nearby, we booked in and rushed to the airport having left a message on the answerphone to say that this was what we were doing. Finally, at the airport, with the plane landed, my husband managed to get hold of Frederic who did not even apologise.
It completely destroyed the whole ambiance which we had wanted as a family, caused massive stress, not the relaxed celebration as planned. Plus the additional expense of three rooms in an hotel which we can ill afford!!