Good evening everyone. This review is the only way left for my wife, myself and our 3 little kids to tell the truth about the way Airbnb company and some of their partners really “treat” clients of the service. We were supposed to be staying in this apartment from March 10 to 17 th. 2022. We hardly could wait until morning of March 11th. to get in touch with Airbnb and host of this apartment Delphine to make a report about serious problems. Very important that I made this report both to the host and Airbnb within 24 hours since the time of check in. I will list this problems with only one advise for families especially with children, not to choose this apartment whatsoever for your stay in Biarritz!!! Here is our experience in the first night of our stay in this apartment:
1. There is no enough heating in the rooms;
2. All night long there was loud music and constant noise from the crowds of people downstairs in the night club;
3. Canalization doesn’t work in the sink of one of the bathrooms;
4. Washing machine doesn’t work properly, seems like a pump makes constant noise at night in the water pipes.
Now is 11.09 am i haven’t got any reply yet. We would like to cancel this stay and return the money. I have also paid 110 euros to the owner representative for the final cleaning. I need this money back also. Please let me know ASAP please. We are leaving this apartment now.
After several days of useless correspondence with Airbnb, including photo presentation of the problems and fakes in the apartment, and one humiliating and very late response from the host Delphine, all my inquiries are ignored both by Airbnb and the host. I’m deceived, in regards to the rules of the policy of refund by Airbnb and simply humiliated by the way they both treat their clients and abuse our trust to this company. I hope this message will finally get to the people in Airbnb who are responsible for this type of serious violation of the rules declared by Airbnb and the rights of the guests of the service will be finally protected!