We booked this flat last minute for a short 1-night stay. It seemed ok, although we had trouble with the code the host gave us and another neighbour helped us in the building.
The flat was clean, although I cleaned the toilet because it could’ve been a bit cleaner. There was not enough toilet paper and we had to use our own tissues. However, there were new toothbrushes for the two of us and shampoo, conditioner and liquid soap. There were also clean towels.
On another note, the bed was very uncomfortable and there were no sheets, the bed only had a “sort of” duvet that came out altogether with the sofa-bed when opening it.
Up to this point, everything would have been “ok”, but the problem came when we had to check out of the room. We understood the checkout was at 12 (when it was actually at 11), which was completely our fault. However, at 11.05, the person responsible for the cleaning knocked at the door and, when we opened the door, we found out we had to leave. We said it would take us 5 minutes (we had just come out of the shower and didn’t even had any time to get dressed), which were 15 in the end, so we were out at 11.20. Well, in the meantime, the host was rude asking us to leave and claimed we did not open the door to the cleaning lady (and we had actually opened and asked for 5 min because we had, literally, just come out of the shower).
In the end, I got a message from the Airbnb support team and explained what had happened. Then we found out the host was asking for 20€ more for the delay (20 minutes!), for the cleaning lady, which does not make sense since the night was 60€ (20€ cleaning expenses). Also, she claimed that we wouldn’t open the door to the cleaning lady and that we were planning to stay until 13:00, when that was completely untrue: we rushed to leave as fast as we could and were only 20 min late, and we also opened the door eight away when we heard someone knocking and asked for 5min.
We did not pay the fee she was asking, as we did not violate Airbnb’s terms (it was less than an hour). Also, it bothered us that she was lying in order to get us pay 20€ more.
The place was ok but we found the host to be nice when everything was fine, but quite rude and even insincere when there was a small misunderstanding. This was my first time ever checking out late from an accommodation as I am always careful to leave ahead of time, and it was definitely a reaction I would not want to get again. It was our fault as we were 20min late because of a misunderstanding and we acknowledge that, but the host tried to get advantage from the situation and even lied to do so.