Melanie was on top of everything. She was in contact before the trip and all throughout the day as we were getting in. We had a major issue with our train and told her we were taking a bus in. She was at the bus station when we arrived. She keeps you up to date via text. The house is as the pictures described. We were surprised when we found out other people were staying, but they were also hiking the Camino. After three days on the Camino, we are still together. She also drove us to town to eat and look around - and then picked us up! In the morning she went out and got hot bread and coffee! She took us to the start of the Camino where we bought sandwiches and she took multiple pictures for us. I loved our experience.