A great apartment, but management not ideal !
This place is really, really nice. The apartment is newly renovated with a lot of taste and thought. It really is more beautiful even than the pictures. The views are breathtaking and you find a fully equipped, well thought kitchen. The two balconies offer stunning views. Also, the apartment was very clean and check-in was without a problem. Location is great, too: conveniently located between Biarritz and Anglet, facing the Biarritz Lighthouse.
Unfortunately, we found the apartment without a washing machine, contrary to what was stated on Airbnb. We could see that there was one (in the bathroom), but apparently, it was removed. This was a really bad surprise for us as we arrived from 10 days in the Pyrenees mountains with only laundry that we wanted to do in the apartment. So we spent the first two days in clothing shops, buying essentially all clothes for the week. We contacted the agency about it, but no real reaction.
Then, where things really got bad, we discovered we had no warm water. Given that it was not really hot, especially the first days of our stay, this was a real inconvenience. We contacted the agency daily and they wanted to come (did not come) and then organise a plumber for us (took days). As a result, we had 6 out of the 7 days of our stay no warm water. Given the price of this apartment, this is simply not acceptable. The agency was not exactly helpful and reactive in this situation, also we clearly understood that they do not know the property well, as they could not answer questions related to the boiler, the gas counter or even where to dispose of trash (good news: it is on the street, just on the opposite site of the road). They also did not have a second set of keys (neither for us nor themselves), so we had to manage our days around eventual plumber visits.
I still gave the place 4 stars (because of its quality overall), but know that for our actual stay it was only 2 stars due to the water and washing machine issue.
The property comes with free parking. Just know that IF you have a big car (we have a Volvo V90) and at the same time you are not a master driver (like me), getting into the parking slot is VERY difficult if the other parking slot is taken. We ended up parking the car some 2 kilometres away. But that is not really a fault of the apartment and a problem only for some.
Small attention points:
- There is no Airco in the unit. If you need it cool you need to open the window. Note however that the window of the main sleeping room faces a very busy road, so bring earplugs !
- Wifi is available, but the range of the router is not ideal in the living room.
In summary: fantastic apartment, management mediocre.