So before coming to Biarritz we called and asked in the office about their opening time, the lady told us we can come at 3pm but when we actually reached their another lady told us it will open at 4pm. Thankfully we got the keys before 4 after requesting.
The location of the apartment is very good and handy but the cleanliness is very poor. Behind the bed and the bed side table there was lot of dust and dirt lying on the floor. Even the furniture was not dusted off properly. Also, no basic amenities were provided. At least a small soap or a shampoo will not cost too much. Moreover we requested for bed linen which was paid and it was not even laid on the bed. We made our own beds. Do not expect a good housekeeping.