The flat is managed by a company handling everything, so no contact to the owner.
When we arrived at around 16:30 for check in, the flat was not cleaned yet. But since we had another place to stay as well, we agreed to skip the first night, also since they offered us to refund the first night.
Now two weeks later we don’t hear anymore from them, although we send them messages on airbnb and we called several times to ask for the status of the refund.
The main problem is that the owner of the flat doesn’t want to refund.
Besides the flat is ok, but overpriced for what it is.