Booking and communication was good. We arrived about an hour later than the arranged time but that was not too much of an issue. Alison showed us through the apartment and suggested several local fires to visit. There was a mix up with handover which resulted in no towels but that was sorted overnight. We were in Biarritz only for one day which is not enough to explore all it has to offer, great area with stunning sights.
The apartment photos and description are accurate, reasonable walk or short drive to city centre, parking is free at apartment, area is stunning.