Reine was very communicative and timely. I think I had bad timing at the apartment because due to a motorbike festival, the street was extremely noisy at all hours of the day and night. Additionally, the apartment is much smaller than the listing indicates with no view from the actual apartment. I didn't exactly get the tranquil stay I anticipated but Reine was accommodating and we worked with AirBnB to resolve the matter. I probably wouldn't consider Biarritz again but would definitely consider nearby and smaller St. Jean de Luz!