They have the address wrong so we had to call them. The lady who answered the phone could not speak English or Spanish. Just French. She gave us an address and turned out to be in a completely different place, making us waste a whole hour. We went to the other side of town, could't find the hotel so called them again. Luckily a different lady picked up the phone this time and she could speak fluently to us. She apologised on behalf of her colleague, bless her, and made our stay much more comfortable.