After a long journey and a minor car issue, which was easily resolved, we were looking forward to the St. Charles Biarritz accommodation, but sadly there were a few problems:
The bed sheets were soiled and not fresh. The bathroom sink surround was covered with hair from a persons last shave. We communicated with the host but they were confrontational and rude, so decided to launder the bedding and clean the bathroom ourselves.
The "covered balcony" canopy was broken and not functional. It had been hastily fixed back onto the roof of the building and the operating switch had sticky plasters across it. The result was no covered balcony and a very hot apartment.
We had explained prior to our visit that we required to work using the wifi but found it is an unsecured network, so could not be used for work, so not "perfect wifi".
There is no "Ocean View".
The lockbox entry was not available to us during our stay. We had to pick keys up from an uninformed stranger working in a shop, where there was nowhere to park. It would have been kinder for one of the hosts to have met us as they had updates of our arrival time.
There was no instructions in the online information booklet regarding where to put rubbish/ recycling so had to leave it. The hosts email regarding this was not received until we were on our return home as we only used wifi for the TV.
We do not usually complain or review but in this case we had no option.
We loved Biarritz but not this apartment.