The communication with Emma was excellent and getting access to the apartment was very easy. It is located in a great part of the town with immediate access to shops, supermarket etc. The apartment was as described, it is very comfortable, roomy and attractive. It was a great apartment to stay in and had everything you need, even the little things like coffee pods, sugar, and tea. Beware it is on the third floor up narrow steps, so if you have trouble lifting your luggage you may struggle. There is also no wifi which we have now become dependent upon whilst travelling and this was a nucience. Having said that, the bagel shop next door had wifi so we used that (and their New York bagels were excellent).