This was the most aweful airbnb experience ever. We appointed at 3pm, but the local agent never showed up. We talked a bit back and forth with the main agency in Paris. They assured us, he must arrive any minute, after that the communication just stopped and we were still waiting - in the end they made us wait for hours in the hot midday sun with our little 1-year-old. Desperately, we started looking around and figured the apartment out ourselves and started to check on it. We discovered that it’s not locked and let us in ourselves. No word from welkeys side on that important info, no sorry afterwards - instead they stated our phone number was incorrect - it never changed and we talked via this exact number AND the app all the time - so wtf?! We are really just furious regarding this style of communication/ rip off.
Because on top of all things, the apparent was in many ways not like described: The balkoney was run-down, dirty and littered. Mold in the bathroom. Flies in the coffeemashine, dirty dishes, no baby bed, and really the last crappy sleeping couch, which they could find.