Julie was very communicative from the beginning, from the time we checked in until we checked out. She was not able to meet us, so she left us the instructions for the key pickup and other information very clearly. She was quick to respond if we had any questions. There was an issue with the wifi as it was not working when we got there, but Julie was quick to come by the apartment as soon as she could to fix the issue. We were not at the apartment when she came by, and she fixed the bed for us in our absence, which was a nice gesture.
She left us guides and suggestions which was really nice and made us feel welcome. The apartment is tidy, small like a studio apartment as she had indicated in her add. The location was amazing, really in the center of everything (beach, bars, casino, etc).
A good air bnb to stay in in Biarritz!