While we looked for an apartment in Biarritz we took some risk to rent this property which had just few very modest reviews. As a result we were deeply disappointed by this place.
1. The communication with the host was very confusing. The property is managed by the agency and upon our arrival we were disturbed by many different people sometimes not coordinated one with another, probably members of the Luckey Homes team. However when we needed the assistance nobody responded.
2. This property is very nicely located, but we were not notified that there is an extended road/street construction/closure in front of the building. As a result we were not able to easily unload our car and needed to carry our luggage from the distant street. Also the construction was created a lot of noise which we couldn't appreciate at the time of our vacation.
3. We (three adults) received only one set of keys and was told that we can use a code to enter the house. The code didn't work at all and we couldn't act independently.
4. The TV set didn't work for the whole stay. The socket was not attached properly (didn't have even a single screw!). We've contacted the member of the team regarding this issue but never received any response. In about a week after our stay we were communicated by the host Nadia with a request to pay 50 euro for the broken socket. After our communication with the Nadia we decided that it will be easier to pay this amount than continue this unpleasant conversation with the host. Nobody even expressed any kind of apology...
5. In the listing of this property it was stated that this apartment is located on the second floor. In reality it is a very high third floor (probably the definition of floor levels in France is different, but all international guests should be honestly notified about this). Some parts of the steep spiral staircase are very narrow which creates difficulty to deliver upstairs and downstairs suitcases.
6. The furniture on the tiny balcony (two chairs and the table) were very dirty. My sister's and my clothes were damaged by it. I've spent at least fifteen minutes washing the furniture with chemicals to keep it clean for the rest of our stay.