I’ve been using Airbnb since 2013 and this is definitely one of the worst experiences I’ve ever had:
- On arrival host is unclear with when the apartment will be ready as she had “many other people departing that day”
-She ask if it is necessary to make the beds in the apartment before we arrive. Suggesting that we should do our own bed?
-Apartment is not clean: dust and dirt under the beds, in the sofa, hairs on the shower, wet mops still in the washing machine, kitchen oven dirty, etc… the more we stayed in the apartment the more we realised how superficial the cleaning was.
-The most nonsense part came later when we received a call from the host asking us to leave the apartment clean and organised “as we received it” requesting to clean the towels in the washing machine, which we actually did.
-Finally, after the check out we received a message of the host complaining that we didn’t rearrange the plates back in the kitchen furniture, start the dishwasher and that there was sand everywhere. Biaritz it’s a seaside city normally there would be some sand in the floor after a 3 days stay. Were we supposed to vacuum the sand as well?
The apartment is humid and extremely hot in the night, but above all is dirty. It has two showers but we ended up all sharing one because the shower on the lower floor was just to dirty to be used. We payed €250 per night to stay here plus a €50 “cleaning fee” Regardless this, the host feels in the position of requesting their guests to clean the apartment themselves to a level which is just unacceptable. Save yourself a bad time and avoid this place.