The house is absolutely great, as is the garden and area. However, the host Alexandra is terrible and ruined the fun a lot. We are a family of 4, 2 adults and 2 children and we agreed to pay 900 euros a night for this house (it was more expensive but I said we were just 4 and it was very last minute). Which is a price comparable to those on Ibiza. Which this little village and area - although fantastic - clearly is not.
We communicated on airbnb site (she only speaks French so she had to translate her text the whole time) and she said we had to pay 350 euros cleaning costs upon arrival. I replied that we are just using 3 bedrooms in stead of 7 so lot less to clean So we agreed on a price of 250 euros. Then I texted her that our arrival time would be 1930.
She wanted to know which bedrooms we were going to use. I said according to text on website that we would use all 4 bedrooms on the main floor and that she could close the upper bedrooms. Then she replied that there is only 1 bedroom on the main floor and that the other 3 are in the basement! That it was a mistake in the text! Well, for sure I don´t want to sleep in the basement.... so I told her we will look at it upon arrival.
I asked her if she could already turn on the heating system for the pool and she replied it is always on but the system is not sufficient enough to heat the whole pool since it is so big! Why mentioning it then on the website....
On the day of arrival we had a delay with the flight so I texted her that it would probably be an hour later. She replied she couldnt wait that long!! So I asked her how we are going to do it then....she said we had to pay 20 euros an hour after check in time, so after 1900 she said!! Nothing is mentioned on their site and she never mentioned it earlier! So I texted that I would expect some service since I pay 900 euros a night and she replied that it is not a hotel service and she has her life and schedule. It got pretty heavy in her messages and at some point she texted that since we are arriving outside check in time, she could easily just not come and check us in the day after.... our holiday mood was completely ruined now...
In the end we arrived at 1945, only 15 minutes later than confirmed earlier. We were driving like crazy to be there in time because we were just afraid she wasnt going to show up!! At the carpark there were 2 stairs to the main entrance door and we had to carry our heavy luggage up there. When I was at the end of the 2nd stairs, I saw the elevator!! She never mentioned that! It was very dirty from the outside so I assumed it must have been out of order.... I didn´t dare ask her.... but this elevator was only there to connect the car area to the main entrance. Perfect for heavy luggage! Why not use it then!
As I didnt know where the bedrooms were located upon arrival since the text was wrong on the site, we had to choose them there. We had to pay 30 euros for the sheets per set is 90 euros for the whole stay. This was indeed mentioned on the site but with paying 900 euros a night you would expect that to be included in the price.... but I agreed on that so be it. Since we didn´t know upfront which bedrooms we prefered, we got the sheets and had to make up our own beds!
She showed us the rest of the house and also outside. All outside furniture was moved to a covered area in the garden since it had rained that day. She said we could set it up ourselves the next day. I don´t understand why she couldnt have done it before our arrival since it wasn´t raining at that time.....The next day we found out the set was so heavy and the cushions so dirty we just left it there for all the 6 days we were there. Of the other lounge set we couldn´t find the cushions that go with it, the only cushions we found were very dirty. She showed us the plancha (kind of BBQ) but she didn´t mention you need gas for that, which wasn´t there.....so we couldnt use it.
Good thing was that there is a ping pong table, they should mention that on their site! Only thing was that there were only 3 bats and no balls at all. So we had to buy them in the supermarket.
Outside area, front and back, looked as if it wasn´t cleaned in a long time, bird poo all over and spider webs.
The house overall is very very lovely and the garden and pool are excellent! Both very big, football goal which my son loved and beautiful views. Very quiet and lovely area.
Downside is that wifi is not working in the house. With 2 young kids of 11 and 13 who would like to watch Netflix not so comfortable. Also the front door cannot be closed from the outside with the key and the back side window doors couldn´t be locked either. Toaster didn´t work which was a pain. The cristal windows next to the kitchen were very hard to open and close.
A day before check out I texted her if we could have a later check out, at 11 in stead of 10. She replied that wasn´t possible because of new guests coming. I said that she needed less time to clean since it were only 3 bedrooms in