My interaction with Hanae was pleasant and she is very easy to communicate with. In fairness, our stay wasn't long enough to get a good feel for the place but from our one night stay there, I would say those who are budget conscious, don't mind a bit of outside noise from neighbors in the complex at any times in the evening, and about a 15 min walk to the main area of Bordeaux - a stay at Hanae's is a fine option.