Some positives ... a few more negatives.
Location: Fantastic. We loved Bordeaux and the area this airbnb was in.
Accuracy: Since this was a new Airbnb we needed to set everything up - plug in everything, set up the internet, etc. We also only saw assistants, not Caroline. Seems more like a business than personal interaction (this is fine in most airbnbs, my husband and I travel all of the time and use airbnb but this one didn't work out as well). Positives: great amenities, great space, great location.
Check-out: We only talked to Caroline via email. We were in touch with her assistants twice, one to let us in, and one to check us out. The one that checked us out was extremely rude and pretty much hurried us out of the apt because she had to get to work. Caroline asked me when I wanted to check out - I said 8:45am, Caroline said the person would be there at 8:30, which was fine for me, but we weren't able to leave until 845 and I didn't know if there were check out lists so the person needed to come at 830. The person came at 830 and was rude and pretty much kicked us out as we were making breakfast, we didn't get a chance to eat.
Water Pressure: The water pressure was terrible. The toilet didn't flush and we had to fill a bucket in order to flush the toilet. We could barely shower. I told Caroline and she responded "maybe the other tenants are using the water at the same time." The airbb was clean, but because of the water pressure it wasn't as clean (nor were we) as it could be.
Keys: One set of keys and door only locks with key from inside... if one person leaves the apt, they have to lock the other person in the airbnb. This is very unsafe, what if something happened and I needed to get out? We also had an issue with the outside door. Another tenant called maintenance.