The guys were very understanding and considerate of our late check in and pick up of the bags. They were also very friendly at all times. The location is great as well as the room size. Transportation is also convenient from the apartment. Our one concern was the cleanliness of the bathroom as well as the bed provided. The bathroom was messy and dirty as well as the shower and toilet. Felt very uncomfortable while using them. The bed (mattress or bedsheets) had a really weird/funky smell... as if they had not been changed in a while.