The receptionist made us wait even though we announced the exact time of arrival in advance. Then she could not respond any questions we had. She directed all to another lady who would not answer the phone and was plain rude to our request for a second set of keys. They expect 4 people to use only one set of keys. They said it is too expensive to make copies. Then when we contacted Guillaume in the Airbnb app link, he never answered. They never answered either when we said the wifi did not work. Very inconsiderate, unhelpful. Plain rude. One set of keys only was a nightmare for us, but they could not care less. If we were the owners of this place, this managing team would be fired right away. Their standards of attention to guests are non-existing.