Delphine was great. First she left the keys with my friend who arrived the day before the reservation date.
In addition, she solved all our "problems" that occurred.
For example: we didn't know each cylinder has a limited amount of water and one day we use so much that we ran out of hot water. :P
We loved our stay. Everything was perfect.
Probably I will return to the city of Bordeaux (which I loved) and would stay again in the apartment of Delphine. Everything was wonderful.