We arrived in Bordeaux and, per host instructions, went to pick up the keys at the hotel a few miles away. We got to the hotel to find it was shut down. Called the host to find out what happened and they said they would get back to us. Didn’t hear anything so we called back a few hours later and they told us the keys were lost and that we should book a hotel. Still working on getting a refund. Bit of a nightmare honestly :( but Bordeaux is beautiful!
PS - the host isn’t Mathieu but a company called HostnFly. We spoke with a woman named Marie who was very kind.