I would like to write a good review about this apartment, because it is in a great location convenient to grocery stores, a tram line and across from a big park. The apartment is very quiet and comfortable. BUT it is managed by an agency, not an individual, and their representative in Bordeaux was not at all helpful. If you don't speak French, do not even consider renting this place. The communication was terrible, such that I was standing outside the building in the rain with my baggage, because she had neglected to explain how to get past the security features. Also, I had rented it for almost 2 weeks, and there were only 2 rolls of toilet paper, no dish soap, no laundry or dishwasher detergent, and no extra trash bags. When I asked about these things, I was told I needed to buy them myself. I have stayed in a number of AirBnB's and these items have always before been supplied, especially for a long stay. Also, there was no instruction sheet in the apartment explaining where to put the trash, or how to work the appliances and internet. So, too bad - the apartment is nice enough and convenient, but the management is very poor.