The air bnb said we could check in early and the front door also had that option for a 8 euro fee for early check in. We were not able to check in early so we waited until 3. At 3 they told us are room wasn’t ready so we asked 3 more times in 30 minute intervals. The staff did not provide solutions nor estimated time of wait. After 2 hours of waiting I asked the lady in the front to cancel our reservation and suddenly our room was ready. We had an early flight and did not sleep to make the flight, waited and waited for hours while other guests smoothly checked in.