After an auspicious welcoming and informative check-in, we were disappointed by what followed: queries were met with a 'doing us a favour' mentality. E.g. when not being able to open a partially broken sofa bed (which we were not warned about), when we asked for help it felt like we were inconveniencing him and that it was our fault for not knowing how to open a broken sofa bed! Additionally, we weren't informed that we needed to lock two doors at the entrance of the flat, and when Louis saw we didn't do this he didn't just politely inform us, but instead said that he told us before (which he didn't!) Furthermore, when we asked for extra blankets for the sofa bed, these were not presented neatly, but instead chucked on top of the storage box they came from. Additionally, whe re-entering the apartment to collect our luggage in the evening (after we had checked out in the morning), upon ringing the bell to gain access, Louis told us that we should have kept the key to let ourselves in instead of ringing the bell (which surely would have been a security risk for the new tenants). He also didn't ask us how our trip was going during our stay, and offered a very cold send off (where he didn't ask us how our stay had been and didn't even wish us a safe journey home! He just said 'so you're on your way')