This was my first experience using Airbnb and it was an undiluted disaster. Airbnb web site was down for about 5 hours yesterday when we needed to get the address details of our host. So we could not get it, or contact him..all our many messages got corrupted and then stopped going through. Only after midnight, after having to book into another hotel did things restore... But too late to do anything about it. So I have a claim to make for a nights accommodation and breakfast from Airbnb. Also stress, use of data on my mobile phone and petrol running around for 2 hours! Please advise me of procedure regarding compensation claim as this is totally not acceptable. Whole holiday has started as a disaster!