Louis was so responsive from the beginning. He picked up every call and answered every text and email almost immediately. He was so helpful with instructions, direction and tips. You can tell that they love doing this because they are SO good. Any feedback we had or tips... he would write down so he could share with other people coming in from out of town. He is so dedicated to making the experience the best and giving everyone who stays with them great advice and recommendations. Louis & Anne's place is incredible. There are no words to describe how amazing the Air B & B was. I have to say the photos do not do it justice. It is actually much more beautiful than even what the photos depict. There were two beautiful skylights that brought in so much light. Louis & Anne had left treats for us and coffee and that was so appreciated! The architecture of the place and the character can't be replaced. We definitely will be returning to stay with them again sometime in the future. Not to mention that the place is centrally located & walking distance to everything and anything you will want to see in Bordeaux. I highly recommend! You don't need to look at anything else in Bordeaux, trust me.