We booked because of the many reviews about how helpful Yves is and they are all correct! He made our stay wonderful despite the airline losing our bags for almost our entire stay. He helped us buy a car seat for our toddler (since the airline lost ours), had fruit and some breakfast ready for us on arrival, had set up a baby bed for our infant (airline also lost ours), and checked on us via text to make sure there was nothing more he could do to help. This is why an Airbnb can be better than a hotel; people like Yves who go out of their way to introduce you to the neighborhood and make you comfortable! The apartment was lovely and so convenient to getting around. Best Airbnb experience!