This apartment was the best part of our trip! Everything was walking distance. It's super close to the river so it's very hard to get lost. We took the bus from the airport to the train station, hopped on the tram and walked a couple minutes to the flat. Crystel arranged for Kai to meet us and show us around. I just called/texted him from the airport and train station with the ETA. We didn't get in till late, probably past 10pm (delayed flight) but he was very accommodating. When I first booked the apartment, Crystel sent me detailed info (wifi, directions, check in check out instructions, etc.) along with info on Bordeaux, it was very helpful. The apartment itself was PERFECT! Everything was modern and clean. I loved that the toilet was separate from the shower. Very important when travelling with girls. The pictures do the place justice, if anything, it was bigger than I thought. The best part is the cute balcony and view. We enjoyed wine out there any people watched. The kitchen was fully stocked so we cooked our own dinners. There is a grocery store right in front of the building (maybe 10 steps at most) and very lively cafes right outside our window. Everything about this place is extremely convenient. Crystel was also very good about communication and accommodated our request for a later check out time because our flight home wasn't until 5pm. Bordeaux is my new favorite city and it has a lot to do with my experience at this flat!