Louis was very helpful and overall made us feel welcome. The den, while lacking natural light has an entryway area that opens out to a skylight that all the other building's windows also open out to. Because the actual den's doors don't fully lock/shut, this means that if the other windows are open, they can likely hear you in the den, but there are curtains that provide some privacy for the den. The shower's water pressure was quite low, but that is more a matter of personal preference - shower supplies were provided which was nice.

We had a bit of a misunderstanding with storing our luggage the day of our departure. Louis provided a storage room in the den's entrance way area that we could leave our luggage in while the actual den was left for cleaning in preparation for the next guest's arrival. His instructions to us were to take the den's key until we were actually leaving and then leave them on a table in the entrance way. Because we weren't clear on whether or not the next guest was arriving before we could take our luggage, we took the key to the storage room to ensure the luggage's safety. Louis did not know we had taken the key and proceeded to break the lock on the door before calling us to check if we had the key. Unfortunately the lock was destroyed by the time we got back to return the key, but Louis made every effort to access the room so we could get our luggages in time to catch out train. Not an ideal experience for either parties, but Louis was helpful nonetheless.