Nathalie seems nice but she does not speak any English which makes communication tricky. On check in she asked me to arrive past 19.00 so I messaged her that I would arrive 19.30. When I arrived the room was not ready so she asked me to go and come back. When i came back someone translated for us and Nathalie said she did not have a key to give me so I could not leave the place and get back in. Eventually she said she found a key and I could have one but the next morning she was messaging me in French again asking (I think) about the key so I just ignored it. It was very complicated and not worth the effort, especially if you do not speak french.