"With all the goodwill in the world I will contextualize once more.
I will explain the situation to you from my point of view.
We went to Bordeaux with my wife to see some friends during these 3 days.
As Sophie will be able to confirm to you, I am sure, the state of the apartment was in the same state on the outward journey as on the return trip with the exception of this hob. It happened on the last day, we wanted to cook some vegetables for the evening meal. So I started by lighting the plate on low heat 3 or 4 I don't remember well, I took the biggest pan available to us and simply put it on the top plate which was on. After dipping the vegetables in it a few minutes later, I noticed that the underside of the pan I had just taken from the drawer was not clean at all. I did not think to check the cleanliness of this frying pan that was made available to me. There was some sort of greasy deposit on the underside, once I noticed this I turned off the griddle, cleaned the pan and tried to clean the griddle afterwards but the deposit under the pan was encrusted on the plate. Here is a summary of the situation.
I understand Madame Sophie's annoyance, however to be completely honest, there are several points I would like to come back to. First of all, having seen the photos, I do not think that a simple frying pan, even greasy, can scratch a hob to this extent, it seems suspicious to me if you allow me to. Second of all, I am sure to have sent an answer to this Madame without having a return from her. Then, apart from the damage and being in the best possible faith, I assure you, I will find it extremely sad to have to pay such a sum, to change a tool which is still in perfect working order, from a environmental view it will just be sad, because apart from the aesthetic aspect which is according to photo, slightly scratched, again, I don't think a stove can do that, the environmental impact of such an object is catastrophic, let's face it for sure. And that is why, with this awareness and state of mind, I proposed to Madame Sophie not to reimburse her the price of this appliance but to pay her the cost of completely cleaning this hob, which I think with a good product the fat left by the pan will go away without worries.
Apart from that, I would like you to ask a question. In your opinion, should we blame a customer for the damage caused by a defective device made available to him? A simple example comes to mind. If you lend you a defective microwave, conscious or not, it doesn't matter who used it and then it breaks at the first opportunity, who do you think we should blame? The host who has not checked the hygiene and functionality standards of his apartment before renting it on your platform or the customer who wants to use it correctly and then damages it due to its lack of maintenance."
She asked me for 300 euros without even wanting to discuss.