Christine was very nice and helpful. We arrived a bit early, but she was accommodating and quickly got us settled in. The place was very nice and clean. Very close to everything…we walked to all the things we had planned. Because of this, you should realize there is activity throughout the night/morning, but that was not an issue for us - we slept easily. The breakfast she had for us was great. Parking was provided and very near in a private, secure lot. She even allowed us to keep our car there while we attended a wine class after check-out. Highly recommended for your stay in Bordeaux.