This petit cocon is exactly as portrayed in the pictures - which is a good thing. The place is nicely furnished, very clean, and there is enough space. The kitchen is very well equipped, which is great if for having a bit to eat 'at home'. There's even a washing machine, which is quite convenient, especially for longer stays. I was unlucky to catch Bordeaux at its warmest (high point 37 c. / 99 F) and I found the temperature in the apartment a little difficult to control, but it wasn't undoable (sleeping was no problem). Also, the wifi was very slow/occasionally gone, but I told Anaïs quite late - my mistake - about this so there was no more time to fix it. Anaïs seemed helpful in every sense, and was very friendly. However since I did not ask for any further assistance during my stay there was not a lot of contact needed.