Place was clean and in the heart of Bordeaux. Stephane was nice and waited for us to check-in when our train was running late. Place is exactly as described . Not a big deal but there wasn’t any extra towels or tide pods(should have been two) for two people. On our last night, around 10:30, there was ppl banging loudly on our door. We were really afraid and thought it was someone off the street. We don’t speak french. They wouldn’t go away and it got more aggressive and louder and we were so scared. We called Stéphane several times and texted, no answer. It was late but as a host, you should always be available when you have guests. Long story short, it was firefighters that were trying to get in because a downstairs neighbors apartment was leaking. However, we have no clue if these ppl are truly firefighters and then entire exchange was stressful. The two men did come in and check for a leak and weren’t there for long.
It was a terrifying experience for two females who don’t speak French to have two men banging so aggressively on our door at night, and to have a host who wasn’t responsive or check on us at all!!! I did text him saying it was firefighters because I didn’t want him to freak out when he saw all the calls and messages. He READ the messages that night and not ONCE did he text back or call and ask if we were ok. I was really upset that he didn’t check on us. You need to let ppl in the apartment complex know it an AirbnB or have a sign on the door that says it’s N AirBnB and to have them call the host for any issues regarding the apartment. That is not OUR job to let anyone in the apartment. If Stéphane had to come that night that’s what he should have done. Although we are ok, What I’m most upset about is had it been a different situation, Stéphane would have never checked.