I’m never a picky/difficult guest, but this was absolutely the worst Airbnb experience I’ve ever had. I had to leave after staying one night without even confirming if I can get a refund - just unbearable!
The host is extremely unresponsive, it always took days or even a week for them to reply to your messages and when they respond they never fully answer your questions.
The staff who received me was very rude and uncaring. All she cared was the security deposit of 250 euros that they wanted me to make on a website, but that was not requested when I booked the place 3 weeks in advance. I only got notified by WhatsApp a day before my check-in, and I was already on the road with my trip so it was difficult for me to find stable and secured internet access to make the transaction. I thought they would be fine for me to take my time and make the deposit after I check-in, but the mean lady just stared at me and said she’s not going anywhere until she sees the deposit and she said it’s not her fault, it’s mine! So I had to settle the deposit as soon as dropped my luggage on the floor in the flat, and it wasn’t easy because of the weak Wi-Fi and not being able to receive the confirmation code on a travel phone, etc.
Before I booked the place, one of the reviews mentioned that the place has very weak Wi-Fi, so I messaged the host to see if that fixed yet and they assured me that it is - a complete lie! The only area with Wi-Fi reception is at the front door. It was a work trip so internet was important for me but the host never bothered fixing it for me, hence I had to leave.
The place is a lot smaller than it seems in the pictures. The turnover was incomplete when I got there (still water in the kettle) and the sheets were dusty and with hair on it. Most importantly, the sofa bed is very uncomfortable.
I DO NOT recommend this flat to anyone. Stay away from it.