Bérénice's apartment was A-MAZ-ING. Beautifully appointed, spotlessly clean, spacious, light filled, and with an amazing view of the river and quay. The photos don't do it justice. Bérénice met us when we arrived, and showed us how to operate the appliances; she also provides English-language instructions for the appliances which was a HUGE help. She has a wonderful notebook filled with information about Bordeaux.She was easy to reach and prompt in her responses when we had questions (which weren't many because she is so thorough in providing information). I would highly recommend this fabulous apartment to anyone traveling to Bordeaux.