Communication with Delphine was prompt and easy from start to finish. Her English is good, she was accommodating for arrival and departure times and checked in on us via sms while we were there to see if all was ok. She received us personally with her companion who accompanied my husband to the parking spot they made available for us. Apt is as described and pictured, large and comfortable for our family of four and smack in the centre of town (yet quiet). Very bright and tastefully decorated. Everything you need is available in the apt, beds are comfy. Nice touch was that Delphine made sure there was a fresh bar of soap and a clean sponge and wipe in the kitchen, as well as some tourist info and details about the apt in both French and English along with a tourist map.