We had requested an early (before 3) checkin but were told it was not possible. Understood. We arrived at 3 and the guest rep tried to figure out how to get into the place, and later struggled to figure out how to access the garage. When we got into the unit we all (the rep included) we’re shocked that the unit had not been cleaned or prepared. He was very apologetic and contacted the management, and finally they said someone would come by 7:30. So we went out to dinner and unfortunately no communication and no cleaner. At that point we were no longer patient and didn’t want to stay in a dirty room (windows dusty and buggy, floor dirty, bathroom and sheets with hair, etc) and we decided to cancel. Also, lost remote for the tv, no hose for the AC unit…we didn’t want to stay and find out what else could be wrong, so we moved to a hotel and canceled our stay. Thanks to Airbnb policy we got a refund and are working on a reaccomodation. I wouldn’t recommend this place