Great communication and service, from beginning to end.
I initially booked this Airbnb for myself and my parents on our week-long trip to Bordeaux. I was not able to make the trip unfortunately, but Marine was gracious enough to allow my parents to keep the booking without me. The following is a review from my parents on their stay:
My daughter booked the reservation for herself as well as for myself and my wife. It was under her account and had primary communication at the very beginning with Marine, our host. When she fell ill and had to back out of the trip she transferred the communication with Marine to me. Marine was wonderful to work with and extremely accommodating. Her work experience at a 5-star hotel really showed through in customer service, asking about our arrival time, meeting us at the apartment, showing us the accommodations, trash disposal areas, the small quirks to watch out for and answering all our questions regarding the area (recommended restaurants, patisseries, supermarkets, bus/tram line, wine tours, etc.). She even went above and beyond by helping me book a reservation for the mandatory COVID test (the U.S. reversed their testing policy effective for travel a day after my departure - bummer) just prior to my departure back to Los Angeles. This was clearly out of the scope of our arrangement but she did this pleasantly and quite professionally. In fact, if I were to describe her style, it would be: Very professional with lots of personal touches.
I accidentally broke one of the Champagne glasses while attempting to load the dishwasher. I informed Marine immediately and offered to reimburse her for the cost. She said it was no problem. The apartment had a coffee machine with some coffee pods - we also bought a pack during our stay and left the place with our extra pods for the next guests.
As for the apartment itself, it was located on the first floor of the complex and quite conveniently to the 12 bus line, where we took it to downtown Bordeaux and supermarkets just about every day. The unit itself was clean, had bed sheets and bath towels, ready for resting after a long journey. There was also a clothes washing machine but be aware there is no dryer in the unit - so plan for some time to dry on the drying rack located in the closet. Internet connection was a breeze by accessing through a QR code.
Very good experience and would book again with Marine in a heartbeat. She takes her responsibilities as a host and maintaining the unit seriously.
Side note: We found a great way to get to the very large Leclerc Supermache (a U.S.-style large market) - just take the 12 bus north to the Hippodrome stop and hop on the D line one stop, which drops you off directly in front of the market.