We were greeted by Louis who made sure to be outside the apartment on our arrival so he could show us where to park our car. He then helped us with our luggage inside the apartment and showed us the amenities of the airbnb and helped us get set up with the WiFi. The apartment is on the street level so there are no stairs to climb. The apartment is a studio with an attached separate room for toilet and shower. Louis provides several snacks, juice, coffee and wine which was a nice bonus. He was very helpful with maps of the city and recommendations of places to go. The apartment is in a good location for walking the city center of Bordeaux.