Mat's communication was excellent, he was helpful on arrival showing us around the apt and telling us about the city etc. If you arrive by train the apartment is very convenient as it's literally across the road from the station and if you arrive by car Mat provided access to a car park spot & you can also easily take the tram into the city (around 10 mins). The apt was well equipped, plenty of towels, clean linens, great water pressure in the shower but the location close-by to the train station (like most cities around the world) unfortunately attracts some undesirable people which can make you feel unsafe. When traveling with a young family I didn't feel 100% comfortable coming to & from the apartment.