Unfortunately I have to write my first negative review. Normally if just little things, I would just say ok. But, when I am specifically confirmed to receive certain things, that upon arrival are not provided, I feel compelled to share.
Summary: We felt unsafe, and were not provided facilities that were promised. Following are the details:
a) Safety: When we arrived, we noticed right away it was a rough neighborhood: industrial manufacturing, a motorcycle shop on the corner, and various homes with wood covering their windows & doors. b): Parking: When our host, Marc (Nadine's husband) greeted us, he then let us know his advertisement was not right, there was no parking. He has a garage, but he installed their hot water heater at the garage entrance....so a car cannot fit in. So, just street parking, wherever could find it. Note - Since we were there for 5 days, a parking place was very important to us...I filtered my search & paid extra to have it, but none provided despite being advertised as included.
c) Clothes Washing Machine: Marc showed us that their prior guest broke the door. So, if pressing hard on the door handle, in a proper angle, you could open it. He said the clothes washing machine works, after you awkwardly open the door. While not ideal, it would have been ok. However, after he left, we tried to wash some clothes. After several minutes, the washing machine stopped. So, I tried a different setting. Later I went back and saw it stopped again. I sent a video of it to Marc, and he said it was correct what I tried, but to try another setting, which I did. It then started to leak water from the bottom. So I promptly contacted Marc. Note - Since we were there for 5 days, a clothes washing machine was very important to us..I filtered my search & paid extra to have it, but none provided despite being advertised as included.
d) Dishwasher: Marc explained that the dishwasher soap dispenser didn't work. So, to put the soap inside the machine directly. Ok, not a concern. But including here, to show a pattern.
e) Shower: The upstairs shower handle was broken. Marc apologized, and he said he would fix it after we left.... which I was not happy, but ok enough. So, when he was coming to fix the clothes washing machine, I asked if he could fix the shower. After coming, he said he couldn't fix the clothes washing machine, but did fix the shower. However, the shower still did not work. We didn't bother to tell him again, which was now day 3. We instead continued to use the downstairs shower, which was inconvenient, since down narrow slippery & winding steps, then walking down a long hallway. By itself not a big issue, but including here to show the pattern. f) Lights: For safety reasons, because of the rough neighborhood of the apartment and no parking, we wanted to leave on a couple lights for when we came back after dark. However, Marc asked us to ensure turning off all of the lights. For safety reasons, as my wife was very uncomfortable with the apartment location, and no parking, we did still leave on a light.