Communication with Hugo was faultless. It was 40° and he organised for another fan to be dropped off to us.
Unfortunately though, the condition of the property was disappointing. The floor was sticky, mattress protectors very worn and bath plug broken, tiles under bath falling off, kitchen cupboards didn’t open properly and there was only a small oven on top of the bench. My daughter dropped a book under the sofa and there were dirty cotton buds under there.
There are also signs threatening extra fees if dishes aren’ done and wine for sale which we found off putting.