Juliette is very helpful, flexible and attentive. She response messages really quick and is always there to help when I had questions. She gave me a clear guidance of how to check-in and provide me a towel and something to drink. The place is clean, comfortable and well-located (super short walking distance from Bordeaux St.Jean station and tram stop with many restaurants nearby). I would definitely recommend this place to anyone who wish to visit Bordeaux :)