Sad to say, we had problems with Olivier right from the start. He didn’t respond (as others do) when we first booked our stay. About 5 days before our trip we messaged him through Airbnb; no response. We had to contact Airbnb to get in touch with him; at that point he did briefly respond. When we arrived in Bordeaux I contacted him, telling him that we were on our way from the airport. No response. When we arrived at the apartment, no Olivier. A kind neighbour tried to phone him for us. No response. He had our cell number, but didn’t bother to call us for more than an hour, by which time we had given up and decided to go to a hotel. Eventually he called, asking where we were! After numerous calls we were kindly supported by Airbnb, but we wasted a day dealing with this. This is a WARNING to you: Contact Olivier well before your cancellation time. If he isn’t responding promptly, cancel him! Things are not going to get better!!!