The location of this apartment is amazing, perfect for seeing all the attractions of Bordeaux and close to restaurants. Brigitte was helpful and responsive before our stay however during our stay was unresponsive. When we arrived at 17:30 the room had still not been cleaned and we were unable to use the room till around 20:00. Brigitte did not contact us until the next day regarding this. She also did not reply during our stay to all the messages we sent. When paying a cleaning fee I would expect the apartment to be cleaner than it was. The apartment however is lovely and perfect for a couple. After reading others reviews before our stay, we may have just had a bad experience.