Danielle was amazing. She was able to add on an extra day to our booking after our flights were rescheduled, was very prompt in replying to messages online, and explained everything very well on check-in. Check-out was very easy and we were able to message her if we had any questions. There was a tiny hiccup for check-in when she texted us the wrong cellphone number, which resulted in us waiting outside the apartment for 15 minutes, but we were able to reach her via the AirBnB messaging app and it was resolved fairly quickly. The windows are high allowing so much natural light, the apartment was warm, clean, luxurious and at a very affordable rate, and Danielle even left us with some orange juice and milk to have in the morning with the coffee machine! We communicated in French since I am fluent in French, so I don't know how her other languages are. Location is also super ideal, everything was within walking distance, including a bike share station, tram, river, and downtown restaurants.