We have ranked our stay as 2 stars due to a number of keys issues we had with the apartment that came as a surprise and disappointment given the rating the apt had previously received. My feedback is as follows:
Good points: Location & cleanliness.
Bad points:
1. Having spent over 500 Euro on the apartment L.C.B or the owner felt it necessary to ask us to buy toilet paper. This is disgraceful. Does the owner know about this? You only provided 2 rolls of the cheapest and thinnest paper I have ever seen and insisted as quoted in the apt manual "if you are lacking toilet paper it is for you to buy more". After a lovely boat cruise on the Garonne we were looking forward to a romantic dinner in Bordeaux. However we were forced to have to walk out of our way to find a supermarket to buy toilet paper that cost 2.83 Euro!! Please in future charge us an extra 2.83 Euro having already payed over 500 Euro just so we don't spoil our evening.
2. No fly screens on the windows - The days & nights were very warm as expected. With no air conditioning and being on the top attic floor the apt got very hot. We needed to open the windows to allow fresh air in. Unfortunately with no flyscreen's on the windows this allowed mosquitos into the apt and meant I was bitten all over and had a very uncomfortable and sleepless night.
3. The apt is effectively a reconverted attic in the roof space of the building. Hence the description that it is 4 flights of stairs to the front door. Being an attic conversion there are lots of sloping ceilings throughout the apt i.e. in the kitchen, toilet, bathroom, shower etc. As such my partner & I banged our head on numerous occasions and I had to duck in the bathroom in order to have a shave.
4. No wardrobe space available. The owner or L.C.B. have chosen to fill the wardrobe with items that would normally be stored elsewhere i.e. iron board, electric fan etc. Therefore we were unable to hang any of our clothes up in the wardrobe.
5. Bedroom too small to place our luggage on the floor. Due to this we needed to use the small living area to put our luggage in to make it accessible from the bedroom.
6. Advertised as on the 4th floor however to reach each floor was effectively 2 sets of stairs which made it feel more like the 8th floor when carrying very heavy luggage. However to be fair L.C.B. did stress that it was on the 4th floor with no elevator and we were ready for that but it was a lot more effort than we thought.
7. Lack of personal touch. Whilst the check-in process and communication was efficient it definitely lacked the personal touch and we felt like we were renting from a faceless agency and particularly when we were asked to pay for additional toilet paper felt like there was no real concern or passion for our comfort or vacation enjoyment as they no doubt have a number of other properties they are managing.
Overall the apt could have been classed as just about OK due to its location and cleanliness however due to the issues outlined above we felt that this site is meant to highlight issues for the owners to address (where they can) and for Air BnB clients to be aware of so we have tried to be balanced in our feedback and honest. Most people may not go to this amount of effort to provide this level of feedback so we trust it is received in the positive manner it was meant - to help improve things for all. Many Thanks & Kind Regards.