This apartment is spacious and well-located. However, the service and communication from Bordeaux was very poor and made a potentially great experience into a sometimes worrying time.
We had been concerned to see a review (after we booked and paid) noting that the washing machine didn't work; we wrote to check it had been fixed but found it impossible to get a response (it still isn't fixed, we're guessing it's now around a month after the first review noting it needed repairing). The check-in was terrible; to be fair, our train was cancelled so we arrived later than expected but even at our original check-in time, the person meeting us told us how busy she was and how many people she had to check in that evening, and forewarned us we may need to wait for her to arrive. There's a simple solution when things get busy: put on more staff. We kept the staff member fully updated on our arrival time, departure from the station and arrival at the apartment, yet we still waited over 30 minutes for her to arrive.
We received the bond payment request the morning we were leaving another city; the link didn't work, no-one answered our initial email or phone call, and when we finally spoke to the concierge she was unhelpful. We eventually got another link that did work but sorting these problems out was an unneeded stress.
The apartment is well located, though it is near an intersection so there can be some traffic noise at peak times. It's easy walking to the train station, and several museums, parks and markets. The apartment has all the potential to be an excellent place to stay but the service needs a complete overhaul before we feel it could be recommended.