Olga was extremely helpful and friendly! Upon arrival we were given a tour of the space and shown how to use everything. She also sat down with a map to show us the exciting places to see in Bordeaux and told us the easiest way to purchase travel cards at a cheap rate! She allowed us to drop our bags early and keep them late outside of the normal hours. The only thing wrong with the apartment was the wifi only worked for a couple hours and then wouldn’t work after that but we couldn’t remember how to fix it! Would highly recommend!