Service was outstanding, with constant and clear communication. We had an incident that forced us to delay our arrival for a day, and Julie even offered us another night for free if we needed it. We didn't take her on the offer because we had to arrive somewhere else, but we appreciated the offer a lot.
As for the apartment, it is as nice as the photos show but bigger than you would imagine. The location is fantastic, and within walking distance of most of the places you will visit while in Bourdeaux.