We were only in Bordeaux for a few hours to catch a plane as our Biarritz flights had been cancelled. It helped that we knew the city, but what lifted the mood was how easy & communicative the guys were to deal with. It's really rare that you get a visit as you arrive (we told him 5pm & that's when he came) to physically show you all the feature like the smart TV, the heating, the Wi-Fi, the remote controlled windows etc. He was extremely friendly & helpful, asked if we needed anything that wasn't there, or recommendations for stuff to do along with bars & restaurants. The presentation of the property coupled with the professional service we received, took the stress out of our situation & made our short stay really enjoyable. I couldn't recommend this place any higher. Top drawer