Our host was very accommodating. She showed us around the flat and provided brochures, maps and advice on local shops. She also waited for us to arrive for an hour as our flight was late and we had trouble reaching her to let her know. The flat was just as shown in photos and very spacious and clean. Communication with the host was very good and she was easy to contact during our stay. I would suggest others renting in summer months bring mosquito repellent as Bordeaux had many mosquitoes at night and we needed the windows open as it was very warm.