I was traveling overseas to France for my daughter’s wedding. She gave me an Airbnb with the Wellkey team in Bordeaux. They look to be a good company and highly rated. I booked the reservation traveled 14 hours to Arrive on the street late Without any host to check me in
They had sent information on WhatsApp without telling me where it would be. I didn’t receive it until two days later when I went to use WhatsApp to contact my sister in London. I tried reaching out to the host numerous times to see if they could resend the information when I was waiting on the streets of Bordeaux . They never responded or resent me the information with instruction where to find it. They told me they would be available 24/7. They were not.
I was exhausted And desperate.
I could never endorse Wellkey Team to anyone. This is the first bad review I have ever had to write. I am in the customer service industry and I would never treat a customer this way, and not refund their money if I never gave them the service