Do not book this Airbnb. I booked ten days in advanced and messaged the host immediately, to which I received no reply. I then reached out the night before our arrival, the morning of, as we were on the train, and once we had arrived. The host did not leave clear instructions for check in and never showed up. My mom and I proceeded to sit outside for 6 hours in 96 degrees with our luggage waiting for Airbnb customer service to cancel the reservation so we would not be charged and help us find another accommodation, as all of the hotels in Bordeaux were booked for a wine festival. This was the most unprofessional and unsatisfactory experience I have had with Airbnb and I have stayed in over 7 over the last 6 weeks and my family runs one, so I am well aware of the how the procedure should go. Do not book this Airbnb, it should be taken off as a listing if the host cannot check the app, his email, or his phone.