This has been my worst experience with a host , first of all don’t agree with this lady Nathalie to have comunicación through WhatsApp ( she will try to convince you saying it’s a faster way to communicate ) otherwise you would not have a any evidence or record to show to Airbnb when things starts getting bad as it happened to me .
The day of arrival she told us her car got broken and she was not able to go a clean the apartment as she was waiting for assistance to fix the car ( this I think it was a lie ) she also told us the cleaning lady started her vacations the day we arrived so she couldn’t go and clean it either , she apologized a million times saying she would make a refund for the cleaning bla bla bla , she never went to try to fix anything , my wife had to clean the Apartment wich was very dirty , there were even pubic hairs in the toilet , even the stairs my wife had to clean as the apartment was very dusty we also had to change the linen for the bed sheets , anyway at the end I made a complaint though Airbnb and they could do nothing about , after I paid $250 dollars for 2 nights ($45 just for cleaning )
This lady Nathalie charged us the Lenin fee wich I thought it was a really cheap move after us having to clean the apartment and she not willing to do anything .
So she just refund us half of what I paid for the cleaning .
At the end was her actions and lies the problem , I didn’t care about the money at all ( I booked more than $1000 in 4 different city’s to Airbnb this winter break do you think I would be fighting for $45 dollars ) but when I saw she was fighting for not giving us back the full cleaning fee and to try to keep as much money as she could after doing nothing to fix the problem that’s what I thought it was not fair .
Just to finish , Airbnb didn’t solve anything don’t trust them also , they will try to stay in good terms with each side ( the host and the guest ) not giving justice when they have too !
Bad experience with this listing and if you want to have some peaceful vacations don’t book with them !