Before we arrived Danielle was very quick and informative in her messages and once we got there she gave us a very warm and smiley welcome from the start making us feel right at home. She took the time to talk us through all the facilities in the apartment, give us recommendations and just chat a bit. There is really everything you need in the apartment - very well appointed, good size, stylishly decorated with plenty of personality, clean and with very comfortable furniture. It's also in a great location along the Garonne, not in the centre proper but very close and the tram is right outside if needed. The neighbourhood of Chartrons is a really nice and dynamic area with plenty of bars and restaurants away from the tourist traps so we found it the perfect part of Bordeaux to base ourselves in. Overall highly recommended!!