Julie has been a TERRIFIC host! With heat in the high 90's and low 100's (!!!), Julie provided a fan at my request. Also, she responded immediately to my need for help with WIFI and to lock the door (hint to Americans--push the handle into a vertical position). My daughter and grandchildren live a 5 minute walk away, so I expect to be staying here often in the years to come. It's perfect for me--quiet, great amenities (even shampoo, conditioner and coffee!), and a super cozy bed with the BEST pillows ever! Just as I like them :)) BLISS.