The apartment is quite spacious and quite well located, a 10 minute walk to thenearest tram. We arrived hot and tired to find an empty fridge slightly grubby, with no water, no ice or means of making ice. No information of any kind was supplied, in fact the only instruction we were given - both verbal and written - was not to touch what seemed like a well stocked wine fridge. Alice did answer direct questions about the location of a grocery shop and tram stop but really only seemed interested on leaving us as quickly as possible. The sheet and pillowcases were crumpled. There was a Nespresso machine but no instructions on how it worked and no other means of making coffee despite the description of amenities available. The TV didn't work, when asked, Alice just said it was broken. It wouldn't take much effort to make this apartment a more welcoming space but overall, we were disappointed.