The studio is tasteful, clean and newly-renovated, which was a pleasant surprise after seeing the neighborhood and the stairwell. Easy check-in, good wifi, clean bedding. We did have an issue with the electricity, probably due to the first winter temperatures of the year, and were without hot water most of the stay. During this time, Alain was responsive and tried to help from afar, and even though it was too late to resolve the problem during our stay, we are told it has been corrected for future guests. He also gave us a small refund for our troubles, so our problem was dealt with as it should. This is why we still gave 5 stars - our experience was not a 5-star experience, but the effort Alain went to to help us compensated for our troubles.