Very poor communication. No one responded to several requests to drop our bags off early. We didn't hear from anyone on our check-in day about a meeting time which was very stressful considering the intense heat, the trams being down and were led to believe we may need to make alternative arrangements. We contacted airbnb who reached out on our behalf and that is what finally prompted a response. We learned we could not drop our bags (which would have been nice to have learned a day or so beforehand), and not only that, we couldn't check in on time (4pm) due to a water leak and broken AC unit. We were asked to arrive after 5pm. When we finally arrived the "concierge" was impatient and abrupt basically gave us the keys and said don't touch the AC at all. The AC did not work at all and did not blow the slightest bit of cold air. The fridge still contained food from the last renter and the bathrooms were a 5/10 on the cleanliness scale. The master bathroom smells of dampness and mold. The location is very loud all night long. So pack your earplugs or pick another spot.