This is a quite charming apartment which suited our group’s needs. Great location, comfortable beds, constant hot water, heated throughout (important in the winter), separate shower room and toilet which is good when you are with a few friends and the kitchen was very well equipped with all the utensils you need if doing your own cooking as well as some groceries to get you started. It is on the second floor without an elevator which may not suit everyone but benefits from a lovely balcony overlooking a very pleasant square below. I was not the first to arrive at the apartment so did not get the opportunity to meet Crystel, however all the communications in booking the apartment were easy and prompt, she met one of our party on arrival as arranged and she very kindly accommodated our later departure on the Sunday. There was also lots of information about Bordeaux in the apartment and we had a wonderful meal and service in Le Bouchon Bordelais (highly recommended) and which we would not have found had it not been for Crystel’s recommendations. Hope to stay longer the next time!