Sandrine, her husband, and Carole were incredibly helpful -- so much so that Sandrine's husband personally delivered the luggage of one of our group that the airline had misplaced. She also accommodated several of us by allowing early entry because of all our complex travel schedules and allowed us to stay a few hours longer when our pickup was delayed. The chai was truly Splendide, beyond our expectations, and we enjoyed every minute there. The location was great!! Merci beaucoup!!!!! Suzanne