In general Sophie was nice and responded the messages. There was an internet problem in the apartment and she didn't tell us before. When we arrive, we thought we couldn't connect the internet and tried to figure out by checking every sockets and electricity, we even rang the neighbour's door. It turned out that the electricity of some parts of the room wasn't working. Fortunately, they fixed it the day after but we had to buy internet since we were coming from a non EU country. The apartment is convenient for 4 friends or 2 couple and maybe for a young family. But I wouldn't suggest for elderly people since the stairs are very steep. My parents had some problem with the stairs and also they had to go downstairs for the bathroom at night which was also not convenient for them. When we were checking out there was a guy who didn't talk and just stared at us, had a rude attitude. But Sophie was helpful for all our inquiries. Thank you