Julia was a great communicator, and was there to greet us when we checked-in. This apartment is adorable, and very clean. It is completely stocked if you plan to cook at "home". Also a great benefit was having the washer and dryer to use. The area is excellent for walking around, and pretty close to several tram stops.(Get a 24 hour transport pass for 3€, good on trams, busses and ferry.) Wish the weather had been good enough for us to use the awesome outside deck, but still it was beautiful having the open space to look out on. Being near the Grand Cloche was wonderful, getting to see it almost everytime we went anywhere! Because this is a lovely historic old building, our only small problem was trying to regulate the temperture within the apartment (if warm enough downstairs, too warm upstairs). Still, we greatly enjoyed our stay in this apartment and Bordeaux.